EXHIBIT 99.2


FOR IMMEDIATE RELEASE

CONTACT:
Josh Aroner
Quintus - Fitzgerald Communications
415-986-9500 ext. 270
quintuspr@fitzgerald.com

Mary Thiele
Avaya Inc.
908.953.6152
mthiele@avaya.com

                Quintus Announces Purchase Agreement with Avaya

 Files for Chapter 11 as a means to complete agreement and continue operations

DUBLIN, Calif. - February 22, 2001 - Quintus Corporation today announced that
it has entered into an agreement with Avaya Inc. (NYSE: AV), a global leader in
business communications solutions and services, in which Avaya will acquire
substantially all of Quintus' assets for $30 million in cash and assume certain
of Quintus' liabilities up to an additional $30 million.

Upon completion of the proposed purchase, Avaya will incorporate Quintus' eCRM
business as a key component of its customer relationship management (CRM)
solutions portfolio, which currently includes advanced customer care
technologies such as interactive voice response (IVR), workflow management,
intelligent routing and predictive dialing, while also providing product
continuity for Quintus eContact customers worldwide.

Concurrently, Quintus announced today that it had voluntarily filed petitions
in the U.S. District Court in Wilmington, Delaware for relief under Chapter 11
of the U.S. Bankruptcy Code. In order for the agreement with Avaya to go
forward, Quintus also filed a motion seeking the Court's approval of the asset
purchase agreement with Avaya pursuant to section 363 of the Bankruptcy Code.
The agreement is subject to approval of the bankruptcy court and under the
Hart- Scott-Rodino Antitrust Improvements Act and other customary conditions
for a transaction of this nature.

Quintus intends to continue business as usual through this process and does not
anticipate any interruption in continuing to service its customers and partners
or relationships with existing vendors and suppliers. The companies hope to
complete the asset purchase agreement within the next 45 days.

Keith Larson, vice president of the Communications Applications Group at Avaya,
stated, "We are impressed with Quintus' substantial customer base, strong
partnerships and award-winning eCRM technology. When the agreement is final, we
plan to leverage Quintus eContact with





Avaya's broad CRM portfolio to establish a new standard in the market for
integrated multi-channel customer relationship management, while continuing to
provide reliable, high-quality service and support to Quintus' existing
customer base."

In making its Chapter 11 filing, Quintus noted its need for near-term funding
to continue operations and its current inability to gain funding in the normal
course of business, primarily due to outstanding lawsuits filed against the
company. Quintus believes the Avaya agreement will bring value to shareholders,
provide continuity to Quintus customers, partners and employees, and continue
the evolution of Quintus' technology heritage.

In connection with the filing, the company has engaged the services of
Pachulski, Stang, Ziehl, Young and Jones as legal advisors and
PricewaterhouseCoopers as financial advisors. James Coriston has concluded his
contract as interim Chief Financial Officer having completed his work on the
financial review and preparation of accounting statements and restatements. The
PricewaterhouseCoopers financial restructuring team is lead by Paul Weber, a
partner in PricewaterhouseCoopers for 9 years with extensive experience in
Chapter 11 proceedings.

The company also stated that the current Quintus management team is committed
to leading the company through this transition, working together with the
management of Avaya. All Quintus employees will be offered employment within
Avaya upon the closing of the transaction.

About Avaya

Avaya, headquartered in Basking Ridge, N.J., USA, is a leading provider of
communications systems for enterprises, including businesses, government
agencies and other organizations. Avaya offers voice, converged voice and data,
customer relationship management, messaging, multi-service networking and
structured cabling products and services. Avaya is a worldwide leader in sales
of messaging and structured cabling systems and a U.S. leader in sales of
enterprise voice communications and call center systems. Avaya intends to use
its leadership positions in enterprise communications systems and software, its
broad portfolio of products and services, and strategic alliances with other
technology and consulting services leaders to offer its customers comprehensive
eBusiness solutions. For more information about Avaya, visit its Web site at
http://www.avaya.com.

About Quintus Corporation

Quintus Corporation (OTC: QNTS) provides a comprehensive electronic customer
relationship management (eCRM) solution that enables companies to increase
revenue potential by improving customer satisfaction and loyalty. A technology
innovator, Quintus offers products that manage all customer interactions, such
as customer orders, inquiries and service requests, and allow delivery of
consistent customer service across multiple communications channels, including
the Internet, e-mail and telephone. Quintus is based in Dublin, California with
additional offices throughout North America, Europe and Asia. For more
information, call 800/337-8941, email sales@quintus.com or access us on the
Internet at www.quintus.com.

                                    - ### -

This press release contains forward-looking statements within the meaning of
Section 21E of the Securities and Exchange Act of 1934, including statements
regarding Quintus Corporation's anticipated timely completion of the





purchase agreement and Chapter 11 proceedings; and other expectations,
intentions and strategies regarding the future. Quintus Corporation's actual
results and the timing of certain events may differ materially from the results
discussed in the forward- looking statements due to a variety of factors
including, among others, risks and uncertainties related to the judgments on
motions filed with the Delaware Bankruptcy Court, the effect of shareholder
lawsuits filed against the company, our reliance on sales of a limited number
of products, our ability to attract, train and retain qualified sales
personnel, our reliance on indirect sales channels and competition in our
markets. For a discussion of these and other factors that may cause actual
results to differ materially from our forward-looking statements, we refer you
to the periodic reports and other documents we file from time to time with the
Securities and Exchange Commission.

Quintus eContact is a trademark and Quintus is a registered trademark of
Quintus Corporation. All other trademarks and registered trademarks are the
property of their respective owners.