Certain terms contained in this Exhibit 10.20 have been redacted and filed
separately with the Commission. The Company has requested confidential treatment
of such redacted terms.
Exhibit 10.20
[LETTERHEAD OF INTEGRATED SYSTEMS SOLUTIONS CORPORATION APPEARS HERE]
June 29, 1994
Unisource Worldwide Inc.
825 Deportail Road
Chesterbrook
Wayne, Pennsylvania 19087
Attention: Mr. Thomas Simpson
Vice President and CFO Unisource WW Inc.
Subject: Amendment/Revision No. 1 to Information Technology Services Agreement
Reference: Supplement Revision and Amendments to Schedules J, N, and R
Dear Mr. Simpson
The subject Agreement is hereby revised to incorporate the referenced Supplement
and Schedules. Reference is made to the Agreement for Systems Operation
Services, dated December 22, 1993 (the "Agreement") between Integrated Systems
Solutions Corporation, {d/b/a ISSC, Inc.} and Unisource Worldwide, Inc.
Attached to and made a part of this letter is a revised Supplement and Amended
Schedules J, N, and R to the Agreement, which shall replace for all purposes the
existing corresponding documents of the Agreement. This action amends the base
Agreement regarding the Warehouse Management System and Truck Routing System,
with appropriate revisions to the original Schedules, and will be effective upon
execution of this document and for the remainder of the base Agreement unless
otherwise amended by mutual consent of the parties.
Except as herein amended, the Agreement remains in full force and effect.
Offered by: Agreed to and Accepted by:
Integrated Systems Solutions Unisource Worldwide Inc.
Corporation
{d/b/a ISSC, Inc.}
By /s/ S. C. Ryan By /s/ T. L. Simpson
------------------------------ ------------------------------
Authorized Signature Authorized Signature
S. C. Ryan 6/28/94 T. Simpson 6/29/94
------------------------------ ------------------------------
ISSC Director- Date Vice President and CFO Date
Unisource Project Executive Unisource WW Inc.
ISSC / Unisource [ART APPEARS
HERE]
Agreement for Information Technology Services
- -------------------------------------------------------------------------------
Section N-6*
XXXX XXXX System (XXXX)
I. Scope
ISSC will manage the installation and test of the XXXX XXXX XXXX in accordance
with this project section, and integrating the XXXX XXXX XXXX XXXX (XXXX). The
installation plan will be divided into XXXX XXXX. The plan for the phase 1
implementation will have an estimated completion date of XXXX, XXXX, and
will encompass the installation of the XXXX with XXXX/XXXX in XXXX XXXX XXXX
(XXXX Mega; XXXX Large). In addition, ISSC will install XXXX additional XXXX
that will serve as a XXXX for the purpose of XXXX the XXXX of second XXXX that
will encompass the XXXX and XXXX XXXX XXXX. The additional (XXXX) proposed XXXX
will be comprised of XXXX (XXXX w/ XXXX, XXXX w/out XXXX), and XXXX small w/out
XXXX. These XXXX would be planned to be XXXX XXXX in the XXXX thereby allowing
a substantial XXXX of XXXX to XXXX prior to the XXXX to XXXX with the XXXX XXXX
primarily XXXX by the XXXX XXXX derived from the XXXX over the XXXX XXXX
Facilities are further defined as:
. XXXX - greater than XXXX K sq. ft.
. XXXX - XXXX K sq. ft. to XXXX K sq. ft.
. XXXX - XXXX K sq. ft. to XXXX K sq. ft.
. XXXX - less than XXXX K sq. ft.
In addition, ISSC will establish an end user training facility at Unisource
Headquarters, or other designated Unisource facility, equipped with the XXXX
XXXX XXXX contained in a XXXX XXXX. The XXXX of this center will primarily be
to XXXX XXXX XXXX XXXX to supervisory personnel in a XXXX XXXX, in XXXX of an
XXXX. The equipment XXXX in the training center will be dismantled and XXXX to
XXXX the XXXX XXXX XXXX of XXXX I. This XXXX has been XXXX in the attached XXXX
XXXX for the overall XXXX XXXX.
The Warehouse XXXX XXXX will be XXXX by XXXX, XXXX upon the XXXX of the XXXX
XXXX XXXX XXXX XXXX target, and upon concurrence of XXXX will become an integral
part of this agreement. Recognizing the XXXX XXXX of this XXXX, any necessary
XXXX and XXXX (XXXX XXXX) to this schedule will be XXXX upon XXXX XXXX XXXX to
XXXX, and with XXXX XXXX XXXX. The XXXX for the XXXX is to make the XXXX XXXX
of the XXXX resource XXXX to support an XXXX, and therefore XXXX the XXXX XXXX
XXXX for Unisource.
The system platform for XXXX and XXXX XXXX will be based upon the XXXX
technology and XXXX architecture. The XXXX and XXXX will be based upon an XXXX
model XXXX XXXX. The base XXXX XXXX and related XXXX and XXXX are defined in
(the amendment to) schedule XXXX - Restructured Business Platform.
The XXXX XXXX shall contain a XXXX XXXX either to a XXXX XXXX or a XXXX XXXX
XXXX as needed to XXXX the XXXX XXXX XXXX. If the XXXX system is installed in
a XXXX that is not currently supported by the XXXX system, then the application
development effort to XXXX the XXXX to XXXX will be performed by the XXXX XXXX
personnel providing application development support to that XXXX XXXX XXXX. In
addition, the XXXX will XXXX (via XXXX and XXXX) XXXX, except as required by
law, and XXXX XXXX in the XXXX of XXXX.
ISSC has provided, as part of this effort, an XXXX XXXX XXXX for the XXXX and
XXXX of the XXXX defined in the attached responsibilities matrix, and driven by
the XXXX XXXX XXXX XXXX. In addition, ISSC has provided a XXXX XXXX XXXX XXXX
for the purposes of XXXX XXXX XXXX for XXXX XXXX and XXXX. The entire project
XXXX included project XXXX and one-time XXXX items required for XXXX XXXX of the
system. ISSC and Unisource agree that periodic updates to the XXXX and therefore
XXXX XXXX XXXX may be required and are acceptable for such items as but not
*The Company has requested confidential treatment of redacted terms contained in
this Section N-6 of Schedule N.
June 29, 1994
ISSC/Unisource Confidential Schedule N Amendment No. 1 Page 1 of 9
Section N-6
XXXX XXXX System (XXXX)
limited to XXXX in equipment, or XXXX XXXX XXXX XXXX associated with an XXXX
XXXX XXXX and XXXX of equipment deployed, as tracked and determined over
several installations.
II Project Management/Methodology Approach
The XXXX XXXX XXXX project shall utilize the project management methodology
specified in schedule II.
III ISSC Responsibilities
ISSC shall:
Be responsible for XXXX XXXX based upon its XXXX, and will XXXX to XXXX
Unisource in the management of XXXX XXXX, as appropriate, to XXXX XXXX XXXX on
schedule. ISSC will also have XXXX XXXX to manage XXXX XXXX XXXX to the
project; XXXX and XXXX all XXXX hardware and XXXX as XXXX by Unisource (with
XXXX XXXX to Unisource), XXXX and XXXX all XXXX, and provide the necessary XXXX
and on XXXX XXXX as further defined herein.
Perform XXXX to XXXX equipment XXXX and XXXX as well as XXXX XXXX, XXXX XXXX,
low XXXX XXXX, and office XXXX XXXX.
Develop XXXX procedures/plans for XXXX the XXXX of the XXXX functions.
XXXX and specify for Unisource XXXX, the XXXX for the XXXX to be equipped with
XXXX and the XXXX options, at Unisource XXXX location, or other XXXX Unisource
XXXX.
Provide to XXXX the specified Unisource data that is available on the existing
legacy systems in a XXXX that can be XXXX into XXXX.
Provide XXXX as follows:
XXXX & XXXX Facilities:
Conduct a sufficient XXXX of 40 XXXX at the designated Unisource XXXX XXXX to
XXXX all Unisource XXXX XXXX, XXXX size is XXXX XXXX per XXXX. The number of
XXXX will be determined by the number of XXXX XXXX, divided by the ten XXXX
identified.
XXXX with Unisource assistance, as identified below, and XXXX XXXX XXXX XXXX for
the XXXX XXXX at each XXXX receiving XXXX.
Provide Unisource approved XXXX XXXX packages, up to XXXX, and up to XXXX XXXX
administrators XXXX per XXXX.
XXXX & XXXX Facilities:
ISSC responsibilities will be XXXX to XXXX and XXXX Facilities described above,
except on XXXX will be limited to a XXXX.
IV Unisource Responsibilities
Unisource shall:
Perform all tasks identified in the XXXX, within the identified XXXX. In
addition, Unisource will identify common XXXX and common XXXX.
Determine what XXXX and equipment/quantity (primarily XXXX) are to be used in
each facility.
Provide space, power connections, low voltage lines, and office furniture
required for each installation.
Modify the XXXX as necessary to meet the XXXX of the selected XXXX.
Provide a XXXX for the XXXX of up to XXXX at Unisource XXXX or designated
Unisource XXXX, which will be dedicated XXXX over the XXXX of the XXXX.
June 29, 1994
ISSC/Unisource Confidential Schedule N Amendment No. 1 Page 2 of 9
Section N-6
XXXX XXXX System (XXXX)
Provide XXXX for those XXXX receiving XXXX at the XXXX.
Be responsible for Unisource employee travel and lodging expenses during
training.
Provide data definitions of the files and/or databases in the legacy systems
needed for the initialization of the WMS databases within one week of receiving
the request from ISSC.
Be responsible for all manual data entry required by WMS, but not available on
the existing legacy systems.
Make skilled warehouse logistic experts available to assist in the installation
as required.
Be responsible for FCC license expenses.
Modify the warehouse facility as required to facilitate an FCC RF License.
Perform the operational readiness test, criteria for which will be developed as
identified below.
Make available the Unisource personnel that require the training when scheduled.
V. Project Deliverables
(Note: Dates will be dependent upon Roll-out Schedule)
. XXXX XXXX Plan
. XXXX Plan
. XXXX Plan
. XXXX XXXX XXXX Plan
. XXXX Package
. XXXX Guide
. XXXX Guide
. XXXX Hardware and Software necessary for each XXXX (phase I)
VI. Completion Criteria
Unisource shall accept each XXXX XXXX upon successful completion of the XXXX
XXXX XXXX XXXX to be defined prior to XXXX XXXX, and will include some XXXX of
XXXX XXXX of actual XXXX.
VII. Additional Terms
Unisource will have the XXXX to XXXX this project upon ISSC's XXXX to XXXX the
defined XXXX and XXXX in a XXXX XXXX or should the project XXXX to XXXX be XXXX
XXXX, subject to the XXXX, no other XXXX XXXX shall apply.
In the event Unisource (for XXXX XXXX) does not XXXX the XXXX XXXX of XXXX XXXX
XXXX of XXXX then Unisource XXXX to XXXX ISSC, and it's vendors any XXXX XXXX
XXXX associated with XXXX of the XXXX. Such XXXX would XXXX but not be XXXX to:
additional XXXX XXXX associated with XXXX to meet XXXX XXXX, XXXX XXXX
associated with the XXXX for the XXXX, and placement XXXX of XXXX.
VIII. XXXX XXXX ISSC further agrees to XXXX all XXXX of XXXX herein defined for
the Unisource XXXX XXXX, upon XXXX XXXX of the outstanding XXXX XXXX for XXXX.
Further, ISSC XXXX a XXXX of the XXXX XXXX XXXX XXXX in support of the XXXX to
be provided.
IX. XXXX XXXX
ISSC will maintain XXXX XXXX XXXX facilities for the duration of the project.
XXXX will be provided via XXXX XXXX XXXX support by XXXX ISSC XXXX XXXX.
Initially (through XXXX) XXXX and XXXX will be provided by XXXX XXXX XXXX.
(XXXX) and accessed by XXXX
June 29, 1994
ISSC/Unisource Confidential Schedule N Amendment No. 1 Page 3 of 9
Section N-6
XXXX XXXX System (XXXX)
through the same XXXX mechanism as XXXX, with XXXX being XXXX as appropriate.
During the XXXX XXXX XXXX and XXXX will be provided by XXXX through XXXX XXXX.
After XXXX of the project, it is estimated that the XXXX of XXXX required for
these XXXX of XXXX will XXXX significantly, and Unisource agrees, that all XXXX
and XXXX support will be XXXX on a XXXX, per the attached XXXX for XXXX shared
XXXX XXXX support will XXXX upon XXXX XXXX of the XXXX XXXX XXXX XXXX of the
facility, and for the XXXX of XXXX, will be XXXX by on XXXX XXXX. XXXX support
will be XXXX XXXX, XXXX. XXXX and XXXX will be XXXX XXXX XXXX, XXXX during the
XXXX of the project. As support will XXXX to XXXX XXXX, all XXXX of XXXX will
be available XXXX XXXX, after complete project XXXX.
Responsibilities Matrix
Organizational Responsibility & Estimated Person Days
- -------------------------------------------------------------------------------
Task Description Unisource ISSC/E&Y XXXX
- -------------------------------------------------------------------------------
PRE-IMPLEMENTATION
- -------------------------------------------------------------------------------
Finalize Technical Architecture
- -------------------------------------------------------------------------------
XXXX Processor Configuration XXXX XXXX
- -------------------------------------------------------------------------------
Peripheral Configuration XXXX XXXX
- -------------------------------------------------------------------------------
XXXX Vendor Equip XXXX XXXX XXXX
- -------------------------------------------------------------------------------
Develop XXXX XXXX
- -------------------------------------------------------------------------------
Identify & Construct XXXX XXXX XXXX
- -------------------------------------------------------------------------------
Install XXXX Processor XXXX
- -------------------------------------------------------------------------------
Install XXXX Equipment XXXX XXXX
- -------------------------------------------------------------------------------
Install & Test XXXX Software XXXX XXXX
- -------------------------------------------------------------------------------
Develop XXXX XXXX Layout XXXX
- -------------------------------------------------------------------------------
Conduct XXXX XXXX XXXX XXXX XXXX
- -------------------------------------------------------------------------------
Develop XXXX XXXX
- -------------------------------------------------------------------------------
Assemble XXXX XXXX XXXX XXXX XXXX
- -------------------------------------------------------------------------------
Assemble XXXX XXXX XXXX XXXX
- -------------------------------------------------------------------------------
Create XXXX XXXX XXXX XXXX
- -------------------------------------------------------------------------------
Assemble XXXX Material
- -------------------------------------------------------------------------------
Develop XXXX XXXX by XXXX Category XXXX XXXX
- -------------------------------------------------------------------------------
June 29, 1994
ISSC/Unisource Confidential Schedule N Amendment No. 1 Page 4 of 9
Section N-6
XXXX XXXX System (XXXX)
- --------------------------------------------------------------------------------
Responsibilities Matrix
- --------------------------------------------------------------------------------
Organizational Responsibility & Estimated Person Days
- --------------------------------------------------------------------------------
Task Description Unisource ISSC/E&Y XXXX
- --------------------------------------------------------------------------------
Develop XXXX XXXX Aids XXXX XXXX
- --------------------------------------------------------------------------------
Design & Construct System Interface
- --------------------------------------------------------------------------------
Determine XXXX XXXX Requirements XXXX
- --------------------------------------------------------------------------------
Develop & XXXX XXXX XXXX to XXXX XXXX
- --------------------------------------------------------------------------------
Develop & XXXX XXXX XXXX to XXXX XXXX
- --------------------------------------------------------------------------------
Develop & XXXX XXXX XXXX to XXXX XXXX
- --------------------------------------------------------------------------------
XXXX & XXXX Installations
- --------------------------------------------------------------------------------
XXXX Configuration
- --------------------------------------------------------------------------------
Analyze/Verify XXXX of XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Conduct XXXX XXXX
- --------------------------------------------------------------------------------
Apply for XXXX XXXX
- --------------------------------------------------------------------------------
Identify XXXX Requirements XXXX
- --------------------------------------------------------------------------------
Determine XXXX/XXXX XXXX
- --------------------------------------------------------------------------------
Determine Locations of XXXX XXXX
- --------------------------------------------------------------------------------
Confirm XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Confirm XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Order IIW & SW XXXX
- --------------------------------------------------------------------------------
Request Network Connections XXXX
- --------------------------------------------------------------------------------
Identify Misc. Materials & Cables XXXX XXXX
- --------------------------------------------------------------------------------
Conduct XXXX of XXXX @ XXXX XXXX XXXX
- --------------------------------------------------------------------------------
System XXXX
- --------------------------------------------------------------------------------
Obtain XXXX Check XXXX XXXX
- --------------------------------------------------------------------------------
Scrub XXXX for XXXX XXXX XXXX
- --------------------------------------------------------------------------------
June 29, 1994
ISSC/Unisource Confidential Schedule N Amendment No. 1 Page 5 of 9
uniskdc
Section N-6
XXXX XXXX System (XXXX)
- --------------------------------------------------------------------------------
Responsibilities Matrix
- --------------------------------------------------------------------------------
Organizational Responsibility & Estimated Person Days
- --------------------------------------------------------------------------------
Task Description Unisource ISSC/E&Y XXXX
- --------------------------------------------------------------------------------
Load XXXX to XXXX XXXX
- --------------------------------------------------------------------------------
Load XXXX Required to XXXX XXXX
- --------------------------------------------------------------------------------
Systems Set-up & Install
- --------------------------------------------------------------------------------
Affect XXXX Changes to XXXX XXXX
- --------------------------------------------------------------------------------
Perform XXXX at XXXX XXXX
- --------------------------------------------------------------------------------
Install XXXX/XXXX at XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Perform XXXX XXXX of XXXX/XXXX XXXX
- --------------------------------------------------------------------------------
Install XXXX & XXXX XXXX
- --------------------------------------------------------------------------------
Perform XXXX XXXX of XXXX XXXX
- --------------------------------------------------------------------------------
Install XXXX XXXX XXXX/XXXX XXXX
- --------------------------------------------------------------------------------
Implement XXXX to XXXX XXXX
- --------------------------------------------------------------------------------
Perform XXXX XXXX to Interface XXXX
- --------------------------------------------------------------------------------
Operations XXXX
- --------------------------------------------------------------------------------
Prepare for XXXX of XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Conduct XXXX XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Systems XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Conduct XXXX XXXX of XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Conduct XXXX of XXXX XXXX to XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Test XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Conduct XXXX XXXX XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Test XXXX of XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Perform XXXX XXXX & XXXX XXXX XXXX
- --------------------------------------------------------------------------------
June 29, 1994
ISSC/Unisource Confidential Schedule N Amendment No. 1 Page 6 of 9
XXXX
Section N-6
XXXX XXXX System (XXXX)
- --------------------------------------------------------------------------------
Responsibilities Matrix
- --------------------------------------------------------------------------------
Organizational Responsibility & Estimated Person Days
- --------------------------------------------------------------------------------
Task Description Unisource ISSC/E&Y XXXX
- --------------------------------------------------------------------------------
Implementation & Support
- --------------------------------------------------------------------------------
Sign-off by Unisource XXXX
- --------------------------------------------------------------------------------
Live Production XXXX
- --------------------------------------------------------------------------------
Provide XXXX Support @ XXXX XXXX
- --------------------------------------------------------------------------------
Activate XXXX XXXX XXXX
- --------------------------------------------------------------------------------
Note: Responsibilities Matrix for XXXX and XXXX installations will be completed
upon XXXX of Unisource XXXX to XXXX with XXXX of XXXX.
- --------------------------------------------------------------------------------
Warehouse Management System
- --------------------------------------------------------------------------------
Site Roll-out Implementation Schedule
- --------------------------------------------------------------------------------
Site Location Est. Sq. Footage Start Date Est. Completion
- --------------------------------------------------------------------------------
Seattle XXXX XXXX/94 XXXX/94
- --------------------------------------------------------------------------------
San Diego XXXX XXXX/94 XXXX/94
- --------------------------------------------------------------------------------
XXXX XXXX XXXX/94 XXXX/95
- --------------------------------------------------------------------------------
Remainder of XXXX Installation Schedule will be determined during Joint Planning
session to be completed prior to XXXX, 1994 and based on the following
installation plan.
. 199X:
-- XXXX XXXX Facilities
-- XXXX XXXX Facilities
-- XXXX Facilities (XXXX: XXXX with & XXXX without XXXX)
-- XXXX Facility (Pilot without XXXX)
. 199X
-- XXXX Facilities
Schedule XXXX of XXXX will be defined by XXXX in concert with XXXX and included
this Section.
Note: Schedule for XXXX and XXXX installations will be completed upon XXXX of
Unisource XXXX XXXX to XXXX with XXXX of XXXX.
June 29, 1994
ISSC/Unisource Confidential Schedule N Amendment No. 1 Page 7 of 9
XXXX
Section N-7*
XXXX System
I. Scope
ISSC will manage the installation and test of the XXXX system in accordance with
this project section, and in parallel with the parameters provided by Unisource,
and integrating the XXXX XXXX XXXX System (XXXXS). The plan for Phase I
implementation will have an estimated completion date of XXXX 3XXXX, XXXX, and
shall be performed in parallel with the installation of the XXXX XXXX XXXX
schedule identified in section N-6. The pricing specified in the financial
supplement assumes the installation of XXXX at XXXX identified in the attachment
to section N-7, to be provided by Unisource, and subsequently reviewed, and
approved by ISSC. In addition, a XXXX has been identified for purposes of XXXX
the XXXX, should Unisource XXXX to XXXX in all XXXX facilities. The XXX and it's
related hardware, based upon and XXXX XXXX XXXX, identified in Schedule R, shall
be the basis for the XXXX subsystem. Should Unisource decide at any point during
the roll-out that it desires to XXXX the XXXX of XXXX, Unisource agrees to XXXX
ISSC and its vendors for all XXXX and XXXX associated with successful XXXX of
the XXXX.
XXXX subsytem is required to support XXXX for XXXX based installations and XXXX
and XXXX for installations in the XXXX XXXX of XXXX. The XXXX will have an
interface to the XXXX system or XXXX system which XXXX the XXXX. If XXXX is
installed in a facility that is not currently supported by XXXX, then the
application development effort to build the XXXX to the XXXX subsystem will be
performed by the XXXX at the Unisource XXXX XXXX.
ISSC has provided a XXXX for the XXXX XXXX as well as XXXX for the purpose of
XXXX XXXX should Unisource XXXX to XXXX with the installation in XXXX XXXX.
II Project Management
The TRS project shall utilize the project management methodology specified in
Schedule II.
III ISSC Responsibilities
ISSC shall:
. Design, develop, test, and deliver the XXXX necessary to XXXX between
XXXX and the XXXX System;
. Design, develop, test, and deliver the XXXX necessary to XXXX between
XXXX and either the XXXX subsystems or a XXXX system; prior to XXXX.
Subsequent interface to XXXX will be deployed as part of the XXXX;
. Install the XXXX subsystem at each XXXX as designated by Unisource as
follows:
I. Provide and install XXXX and XXXX necessary for the XXXX subsystem
to meet its detail requirements specification functions. In
exchange for an XXXX XXXX XXXX XXXX, XXXX XXXX XXXX will be granted
for the installation of XXXX and XXXX. Subsequent XXXX will be in
accordance with the XXXX. Site XXXX Implementation Schedule, when
and as defined.
II. Down load and format specific data from the existing XXXX system
and load the data into the XXXX subsystem.
III. Provide XXXX services at all XXXX installed facilities at an assume
XXXX of XXXX customer XXXX per XXXX. Incremental XXXX will be
charged as defined in the Supplement to this Agreement.
IV. Support Unisource during the operational readiness test; and
. Provide XXXX for the XXXX subsystem as follows:
I. Establish, with Unisource, XXXX minimal XXXX criteria.
*The Company has requested confidential treatment of redacted terms contained in
this Section N-7 of Schedule N.
June 29, 1994
ISSC/Unisource Confidential Schedule N Amendment No. 1 Page 8 of 9
Section N-7
XXXX System
II. Prepare the Unisource approved XXXX, and provide up to XXXX per XXXX.
III. Prepare the XXXX and provide up to XXXX per XXXX.
IV. Prepare XXXX and provide up to XXXX per XXXX.
V. Provide up to XXXX of XXXX for each XXXX, which will include, providing
and conducting XXXX for the Unisource XXXX XXXX of XXXX in basic XXXX
such as XXXX, copying XXXX, and performing XXXX.
IV Unisource Responsibilities
Unisource shall:
Develop an agreed to roll-out plan in conjunction with the XXXX roll-out plan to
be completed by XXXX 3X, 199X.
Be responsible for manual entry and validation of data required by XXXX but not
available on the existing host system.
Be responsible to provide space and power connections for the XXXX subsystem.
Provide facilities for XXXX.
Have personnel available for XXXX to meet the agreed to schedule.
Perform the operational readiness test.
V Project Deliverables
(Dates will be dependent upon roll-out schedule)
. XXXX XXXX Plan
. XXXX Plan
. XXXX Plan
. XXXX package
. XXXX guide
. XXXX guide
. XXXX plan
. XXXX subsystem XXXX XXXX
. Unique XXXX for XXXX subsystem to XXXX
. XXXX packaged systems
. Multiple XXXX of the XXXX
VI Completion Criteria
Each XXXX shall be accepted by Unisource upon XXXX XXXX of the XXXX XXXX, to be
defined prior to XXXX 3X, 199X, and will include parallel testing of XXXX.
VII Schedule
Schedule roll-out of the above will be defined and completed by Unisource in
concert with ISSC's review and approval and included to this Section by no later
than XXXX 3X, 199X.
ISSC / Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- -------------------------------------------------------------------------------
Schedule R
Restructured Business Platform/ISSC Data Center Platform
Base Hardware & Software Configurations Warehouse Management System
- -------------------------------------------------------------------------------
Mega Large
- -------------------------------------------------------------------------------
IBM LIC RS 6000 7011-250 IBM LIC RS 6000 7011-250
- -------------------------------------------------------------------------------
- - 2Gb SCSI-2 Disk Drive - 2GB SCSI-2 Disk Drive
- -------------------------------------------------------------------------------
- - 3.5" 2.88Mb Diskette Drive - 3.5" 2.88Mb Diskette Drive
- -------------------------------------------------------------------------------
Service Pub Wrap Plug Kit Service Wrap Plug Kit
- -------------------------------------------------------------------------------
16Mb SIMM Memory Select (4) 4MB SIMM Memory (4)
- -------------------------------------------------------------------------------
AIX Operating System pre-load 8MB SIMM Memory Select (4)
- -------------------------------------------------------------------------------
Port Adapter Card AIX Operating Systems pre-load
- -------------------------------------------------------------------------------
Port Concentrator Port Adapter Card
- -------------------------------------------------------------------------------
Port Asyne 4.5 Port Concentrator
- -------------------------------------------------------------------------------
Linecords Port ASYNC 4.5
- -------------------------------------------------------------------------------
7206-001 2Gb 4MM External Tape Drive 7206-001 2GB 4MM External Tape Drive
- -------------------------------------------------------------------------------
2 High Perform Controller CBL SCSI - 2 High Perform Controller CBL
- -------------------------------------------------------------------------------
9 ft. 2.7M, 125V US / Canada 9 ft. 2.7M, 125V US / Canada
- -------------------------------------------------------------------------------
7204-010 External 1GB Disk Drive Linecord
- -------------------------------------------------------------------------------
SCSI Device to Device Cable AIX v/3.2.5 32 User License
- -------------------------------------------------------------------------------
AIX v/3.2.5 64 User License
- -------------------------------------------------------------------------------
Medium Small
- -------------------------------------------------------------------------------
IBM PS/2 Model 85 486DX2 66 MHz IBM PS2 Model 85 486DX 33MHz
- -------------------------------------------------------------------------------
1.0Gb Hard Drive 1.0Gb Hard Drive
- -------------------------------------------------------------------------------
8Mb Ram 8Mb Ram
- -------------------------------------------------------------------------------
256KB 1.2 Cache F/W SCSI-2 256KB L2 Cache F/W SCSI-2
- -------------------------------------------------------------------------------
8Mb Ram Upgrade (4) 8Mb Ram Upgrade
- -------------------------------------------------------------------------------
1.0Gb Fast SCSI-2 Hard Drive Digiboard 16 Port Serial Adapter
- -------------------------------------------------------------------------------
Digiboard 16 Serial Port Adapter
- -------------------------------------------------------------------------------
June 29, 1994
ISSC/Unisource Confidential Schedule R Amendment No.1 Page 1 of 3
uniskdc
ISSC / Unisource
Agreement for Information Technology Services [ART APPEARS HERE]
- --------------------------------------------------------------------------------
Base Hardware & Software Configurations Warehouse Management System
- --------------------------------------------------------------------------------
WMS RF Config- Mega Qty Large Qty Medium Qty Small Qty
uration
- --------------------------------------------------------------------------------
LXE 6220 1 1 TBD N/A
Network Con-
troller
- --------------------------------------------------------------------------------
LXE 6280 RF 6 3 TBD N/A
Unit w/Ethernet
- --------------------------------------------------------------------------------
LXE 1280 Vehile 30 15 TBD N/A
Terminal
- --------------------------------------------------------------------------------
LXE 2285 Hand 10 6 TBD N/A
Held Unit
- --------------------------------------------------------------------------------
LXE 8500-L6 30 15 TBD N/A
PSC Ultra LR
Wand
- --------------------------------------------------------------------------------
60 Miliamp 10 6 TBD N/A
Battery
- --------------------------------------------------------------------------------
Holsters 10 6 TBD N/A
- --------------------------------------------------------------------------------
8 Unit Charger 2 1 TBD N/A
- --------------------------------------------------------------------------------
Antennas & 6 3 TBD N/A
Cabling
- --------------------------------------------------------------------------------
WMS Peripherals Mega Qty Large Qty Medium Qty Small Qty
- --------------------------------------------------------------------------------
IBM 4029-030 4 2 1 1
Laser Jet Printer
- --------------------------------------------------------------------------------
IBM 3164-110 15 8 4 2
ASCII Terminal
- --------------------------------------------------------------------------------
Wedge Laser 4 2 1 1
Long
- --------------------------------------------------------------------------------
RJS260 Bar-code 8 4 2 1
Reader
- --------------------------------------------------------------------------------
IBM 2381 Dot 16 8 4 2
Matrix Printer
- --------------------------------------------------------------------------------
Telebit T5200 1 1 1 1
Diagnostic
Modem
- --------------------------------------------------------------------------------
Async Mux 4 4 2 1 1
Channel
- --------------------------------------------------------------------------------
Misc. Cables 4 3 2 1
- --------------------------------------------------------------------------------
June 29, 1994
ISSC/Unisource Confidential Schedule R Amendment No. 1 Page 2 of 3
uniskdc
ISSC / Unisource
Agreement for Information Technology Services [ART APPEARS HERE]
- -----------------------------------------------------------------------
- -----------------------------------------------------------------------
Base Hardware & Software Configurations Truck Routing System
- -----------------------------------------------------------------------
IBM Value Point 6387 Mini-Tower DX/66
- -----------------------------------------------------------------------
MATROX 16 AT
- -----------------------------------------------------------------------
250 MEG Tape Drive
- -----------------------------------------------------------------------
Mouse Systems 3 button - Mouse
- -----------------------------------------------------------------------
BNC Cable
- -----------------------------------------------------------------------
DD25-DB9 M/F AT Adaptor
- -----------------------------------------------------------------------
KB Ext. Cable
- -----------------------------------------------------------------------
Printer Cable
- -----------------------------------------------------------------------
VGA Ext. Cable
- -----------------------------------------------------------------------
Power Strip
- -----------------------------------------------------------------------
14" SVGA Color Monitor, 39 dot pitch
- -----------------------------------------------------------------------
17" SVGA Color Monitor, 39 dot pitch
- -----------------------------------------------------------------------
Sony Laser Disc Player
- -----------------------------------------------------------------------
IBM/Lexmark 2390 24-pin Dot Matrix Printer
- -----------------------------------------------------------------------
DOS 5.0
- -----------------------------------------------------------------------
ISSC/Unisource Confidential June 29, 1994 Page 3 of 3
uniskd Schedule R Amendment No.1
ISSC / Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- --------------------------------------------------------------------------------
Supplement to
Agreement for Information Technology Services*
Name and Address of Customer: Enterprise No.:
Unisource
825 Duportail Road
Wayne,Pennsylvania 19087
ISSC Office Address: ISSC Project Office No.:
ISSC Corporation
44 South Broadway
White Plains, New York 10601
Term Commencement Date: January 1, 1994
Term End Date: December 31, 2003
Contract Year
-------------
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2003
1/1- 10/1- 10/1- 10/1- 10/1- 10/1- 10/1- 10/1- 10/1- 10/1- 10/1-
9/30 9/30 9/30 9/30 9/30 9/30 9/30 9/30 9/30 9/30 12/31
Annual Services Charge
United States XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
($ in Millions - US)
Canada XXXX XXXX
($ in Millions - Canadian)
XXXX Incentive
($ in Millions)
XXXX % but less
than XXXX % XXXX XXXX XXXX XXXX XXXX XXXX
XXXX % but less
than XXXX % XXXX XXXX XXXX XXXX XXXX XXXX
XXXX % but less
than XXXX % XXXX XXXX XXXX XXXX XXXX XXXX
XXXX % and greater
than XXXX XXXX XXXX XXXX XXXX XXXX
Termination Charge/1/
($ in Millions)
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Calendar Year
-------------
BASE 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003
CPI Protection Index XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
(XXXX Compounded)
Contract Year
-------------
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2003
1/1- 10/1- 10/1- 10/1- 10/1- 10/1- 10/1- 10/1- 10/1- 10/1- 10/1-
9/30 9/30 9/30 9/30 9/30 9/30 9/30 9/30 9/39 9/30 12/31
---- ---- ---- ---- ---- ---- ---- ---- ---- ---- -----
Baselines
Consulting and
Management Services XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
(Person Months)
*The Company has requested confidential treatment of redacted terms contained in
this Supplement.
June 29, 1994
ISSC/Ultrasound Confidential Supplement Revision No. 1 Page 1 of 3
Supplement to
Agreement for Information Technology Services
AD/M Services XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
(Person Months)
AD/M Core
Skills Group XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
(Person Months)
New Projects
Development XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
(Person Months)
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Other/3/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Upgrade Allotment XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
($ in Thousands)
Data Network XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
($ in Millions)
XXXX Level 2 & 3 Calls
Calls/Month XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX XXXX
(# of customers
per location) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Additional Resource Charge Rates
Consulting and
Management Services
Annual ($K) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Hourly ($) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
AD/M Services
Annual ($K) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Hourly ($) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX Level 2 & 3 Calls
Hourly ($) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
(3 Hour Minimum)
XXXX XXXX
($ per Customer) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Calendar Year
-------------
Yr 1/6/ Yr 2 Yr 3 Yr 4 Yr 5 Yr 6 Yr 7 Yr 8 Yr 9 Yr 10
XXXX XXXX/2/
XXXX Installation /4/
($K Per XXXX)
XXXX w/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX w/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX no/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX no/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Annual Charges - Full Project ($K)
(w/Proj Mgnt, Pre-Implementation Tasks, Ongoing Support & Maintenance, Portland
Ongoing Support & Maintenance)
Total XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX XXXX/2/
XXXX Installation/5/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
($K per XXXX)
Annual Charges
Full Project ($K) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
ISSC/Unisource Confidential June 29, 1994
uniskd Supplement Revision No. 1 Page 2 of 3
Supplement to
Agreement for Information Technology Services
(w/ Up Front License Payment)
Notes:
1 In addition to the Termination Charge above, Unisource agrees to pay ISSC's
reasonable and actual expenses associated with early termination for XXXX
XXXX expenses, XXXX XXXX fees and XXXX XXXX penalties.
2 One-time charge plus ongoing support and maintenance.
3 Other = XXXX XXXX System, XXXX XXXX System and XXXX XXXX XXXX .
4 XXXX pricing is based on the implementation schedule for XXXX installations
of XXXX as defined in Schedule N, Section N-6.
5 XXXX pricing is based on the implementation schedule to be defined in
Schedule N, Section N-7 and XXXX installations of XXXX in 1XXXX, XXXX in
1XXXX and XXXX in 1XXXX.
6 Year 1 represents period 7/1/94 thru 12/31/94.
ISSC/Unisource Confidential June 29, 1994
unisup1 Supplement Revision No. 1 Page 3 of 3
ISSC / Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- --------------------------------------------------------------------------------
Schedule J*
ISSC Charges, Measures of Utilization and
Financial Responsibilities
I. Introduction
This Schedule J sets forth ISSC's charging methodology for Unisource's
resource usage within the Current Environment, during the Transition Period
and following the migration of the Current Environment to the Restructured
Business Platform.
II. Definitions
For purposes of this Schedule J, the Agreement, Supplement and all other
Schedules, the following terms shall mean:
A. "Additional Resource Charge Rate" ("ARC Rate") means the charge for
additional utilization of a Resource Unit in excess of its Baseline, as
set forth in the Supplement and this Schedule J.
B. "AD/M Core Skills Group" means that level and skill mix of AD/M Services
resources below which ISSC will not be able to provide adequate AD/M
support to Unisource. ISSC and Unisource will agree on the AD/M Core
Skills Group Baseline prior to initial migration to the Restructured
Business Platform and validate such Baseline periodically thereafter and
update the Supplement accordingly.
C. "AD/M Services" means Applications Development and Applications
Maintenance unless a more specific reference is required.
D. "Applications Development" means the programming of any new applications
software, regulatory and statutory mandated changes to Unisource
business, version and release upgrades to operating applications and
changes or enhancements to existing applications programs. Programming
effort shall include the planning, design, coding, testing, installation,
documentation and training necessary to complete the task.
E. "Applications Maintenance" means defect identification and fixes for the
Software specified in Schedule A. Problem identification and fixes shall
include the planning, design, coding, testing, installation,
documentation and training: as applicable, necessary to complete the
task.
F. "Baseline" means the specified quantity of resources for a resource
category included within the Annual Services Charge, as set forth in the
Supplement and this Schedule J.
G. "Benefits Overhead" means XXXX per XXXX plus XXXX of such XXXX base
salary.
H. "Current Environment" means the operations, Unisource Data Centers, Data
Network, warehouses and In-Scope Personnel for which ISSC is assuming
responsibility as of the Commencement Date.
I. "Data Center" means both the ISSC Data Center and the Unisource Data
Center(s).
J. "Data Network" means the individual networks set forth in Schedule I
including all Machines, associated attachments, features and accessories,
Software, lines and cabling used to connect and transmit data between the
Data Center(s) and Unisource locations listed in Schedule I, including,
but not limited to, communication controllers, multiplexors, lines and
modems/DSUs, but does not include End User Machines.
K. "ISSC Data Center" means the Machines and Software to be located at an
ISSC location and at such other locations as ISSC may establish
thereafter.
L. "Reduced Resource Credit Rate" ("RRC Rate") means the credit for reduced
utilization of a Resource Unit below the Baseline, as set forth in the
Supplement and this Schedule J.
M. "Resource Unit" ("RU") means a particular unit of resource utilization,
as described in this Schedule J, which is used to determine "Additional
Resource Charges" ("ARCs") and Reduced Resource Credits" ("RRCs") as
described in this Schedule J.
*The Company has requested confidential treatment of redacted terms contained in
this Schedule J.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 1 of 20
N. "Unisource Data Center(s)" means the Machines and Software located at the
Unisource facilities set forth in Schedule I as of the Commencement Date.
III. Current Environment
A. Unisource Data Centers/Data Network Resources
---------------------------------------------
Resource usage for the existing Unisource Service Locations and Data
Network will be the capabilities and capacity of the Software and
Machines listed in Schedules A, B and C respectively and data lines
connecting the Unisource Service Locations to the Data Network locations
specified in Schedule I.
Unisource shall be entitled to utilize the full capabilities and capacity
of the Unisource Service Locations and Data Network Machines, Software
and data lines for any Unisource internal processes, so long as
Unisource's use of such available capabilities and capacity does not
otherwise hinder ISSC's performance of the Services and sufficient
available capacity exists to enable ISSC to maintain the Performance
Standards, if any, for that location. If ISSC determines additional
capability or capacity is required in order to maintain compliance with
the applicable Performance Standards, ISSC will notify Unisource that
Unisource's use of the Machines, Software and data lines is impacting
ISSC's ability to meet such Performance Standards and Unisource may:
1. elect to reduce Unisource's use of the applicable Machines, Software
and/or data lines sufficiently to enable ISSC to meet the Performance
Standards; or
2. relieve ISSC of the requirement to meet such Performance Standards;
or
3. agree to lower the Performance Standards commensurate with the effect
that Unisource's use of the Machines, Software and/or data lines are
impacting the Performance Standards; or
4. have ISSC add sufficient additional capability and/or capacity to
meet such Performance Standards at Unisource's expense.
B. Additional Unisource Data Center/Data Network Resources
-------------------------------------------------------
While it is the intent of the Parties to stabilize the Current
Environment in its present configuration and maintain that configuration
until it is replaced by the Restructured Business Platform provided under
Schedule N, it is acknowledged by the Parties that some changes will have
to be made to this environment to accommodate Unisource's business
needs during the migration to the Restructured Business Platform.
Unisource has identified the following potential changes to the Current
Environment:
1. upgrading the XXXX located in XXXX to an XXXX;
2. equipment, Software and Data Network changes to support consolidating
and moving the Unisource XXXX in XXXX to the XXXX Data Center located
in XXXX;
3. upgrading the XXXX located in XXXX to XXXX;
4. equipment, Software and Data Network changes to support moving the
XXXX from the XXXX to the XXXX Unisource Data Center;
5. purchasing, upon expiration of the current lease, the XXXX located at
XXXX Unisource Data Center.
ISSC has set aside the amount of money specified in the Supplement under
the Upgrade Allotment Baseline for the purchases and work efforts
specified above. As each change takes place ISSC shall, upon Unisource's
approval, or Unisource may purchase or supply the required equipment,
Software, data lines or other resources and deduct the costs from the
Baseline dollar value set forth in the Supplement, and, if Unisource
purchases such equipment, Software, data lines or other resources,
reimburse Unisource for such purchase. ISSC shall maintain and make
available to Unisource, upon Unisource's reasonable request,
documentation supporting any credits to the Baseline.
While the monies set forth in the Upgrade Allotment Baseline are
initially allocated for the work efforts described above, Unisource may
allocate such monies to other changes or projects as Unisource's
business dictates. In the event that Unisource requires upgrades or
changes to the Current Environment in excess of the Upgrade Allotment
Baseline value whether to accommodate new acquisitions, maintain
acceptable performance, accomplish Unisource's consolidation strategy, or
any other reason attributable to Unisource, then Unisource shall be
responsible for all expenses not covered by such Baseline; conversely, if
any Upgrade Allotment Baseline monies remain after completion of the
migration of all regions to the Restructured Business Platform or if
Unisource determines, after migration of the initial region to the
Restructured Business Platform, that the Upgrade Allotment monies are in
excess of the amount
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 2 of 20
needed for remaining upgrades in the Current Environment, then ISSC
shall, at Unisource's direction, credit such monies against monies due
ISSC by Unisource.
C. Affected Employees
------------------
1. Replacements
ISSC and IBM Canada shall hire the Affected Employees listed in
Schedule O and use such employees in the provision of the Services for
the Current Environment. In the event that an Affected Employee does
not accept ISSC's or IBM Canada's employment offer or is not offered
employment with ISSC or IBM Canada pursuant to Article 12 of the
Agreement, then ISSC or IBM Canada will promptly replace such Affected
Employee with an individual having similar skills and capable of
performing the tasks of such Affected Employee; provided, however,
that if a significant number of the Affected Employees for a
particular Service Location are not hired by ISSC or IBM Canada for
the reasons stated above, then:
a. ISSC or IBM Canada will promptly exercise commercially reasonable
efforts to expedite the backfills for such Affected Employees;
b. ISSC and Unisource will cooperate to resolve any service delivery
deficiencies that may result for such Service Location due to
inadequate staffing; and
c. Unisource shall excuse ISSC of Performance Standards attainment
and Performance Credit liabilities, if any, resulting therefrom
until replacements for such individuals are hired by ISSC.
All salary expenses, base salary and Benefits Overhead, for
replacements hired by ISSC or IBM Canada for the Affected Employees,
whether for Affected Employees not accepting ISSC's or IBM Canada's
employment offer, or Affected Employees not receiving an employment
offer pursuant to Article 12 of the Agreement or Affected Employees
separated for cause pursuant to Section 12.06 of the Agreement, will
be the responsibility of ISSC and the XXXX and XXXX or the XXXX set
forth in Sections XXXX and XXXX of the Agreement will be administered
pursuant to Section XXXX of the Agreement.
2. XXXX New Hires
It is Unisource's intent to hire XXXX new computer operators for the
XXXX Location which will be in excess of the In-Scope Personnel for
such location. ISSC shall, at Unisource's option, either:
a. hire such individuals, if Unisource effects such hiring before the
Commencement Date, pursuant to Article 12 of the Agreement;
b. hire such individuals selected by Unisource directly into ISSC if
such selection occurs after the Commencement Date; or
c. Select and hire such individuals directly.
The individuals referenced in this Section III.C.2 will be eligible
for ISSC's XXXX XXXX and ISSC's XXXX XXXX XXXX as set forth in Section
XXXX and Unisource will reimburse ISSC for the actual salaries plus
applicable Benefits Overhead plus the Completion Allowance and
Enhanced Completion Allowance paid such individuals. ISSC shall
invoice Unisource for the aforementioned expenses as they are
incurred.
D. Personnel Resources
-------------------
ISSC will provide the Services for the Current Environment using the
In-Scope Personnel.
1. Additional Resource Charges
In the event that Unisource requires changes or additions to the
Current Environment that cannot be provided by the In-Scope Personnel,
ISSC will provide additional resources at an annual ARC Rate which
will XXXX the XXXX for that location, as set forth in Schedule O, XXXX
to reflect ISSC's XXXX and the XXXX priced in the Agreement (XXXX)
plus a XXXX administrative fee. The annual ARC Rate calculated above
will be prorated for the number of months the additional resources are
needed and multiplied by the number of additional FTE months required.
2. Reduced Resource Credits
In the event that Unisource and ISSC agree that an ISSC In-Scope
Personnel individual(s) is not needed and can be released prior to the
migration of that Unisource Service Location to the Restructured
Business Platform and the XXXX for such individual(s) is XXXX than the
XXXX of the Commencement Date and ISSC has had a XXXX of XXXX prior
notification, then ISSC will provide an RRC for such reduction of In-
Scope Personnel resources at an RRC Rate XXXX the XXXX calculated in
Section XXXX above.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 3 of 20
E. Current Environment Extensions
------------------------------
In the event that the migration of a region is delayed for greater than
30 days and the delay is:
1. at XXXX XXXX, then ISSC shall provide the personnel resources to
effect such extension and Unisource will be financially responsible
for the XXXX of the XXXX being XXXX plus applicable XXXX plus a XXXX
for the XXXX of their XXXX as well as for all XXXX, XXXX, XXXX and
other XXXX resulting from such extension;
2. XXXX by XXXX or XXXX within XXXX or its XXXX XXXX XXXX control, then
XXXX shall be XXXX for XXXX and XXXX directly XXXX to the XXXX of
the Current Environment Services (XXXX, XXXX, and XXXX) until such
XXXX as the XXXX is XXXX; or
3. XXXX by XXXX or XXXX XXXX to XXXX XXXX to XXXX under this XXXX or
the XXXX XXXX XXXX to XXXX the XXXX XXXX, then XXXX will be XXXX for
the XXXX XXXX XXXX XXXX and XXXX will be XXXX for its XXXX XXXX for
such things as, but not limited to, XXXX, XXXX, XXXX and other XXXX
XXXX from such XXXX), until either the XXXX or the XXXX to XXXX is
XXXX.
During the initial XXXX of a XXXX in migrating a region to the XXXX XXXX
Platform, there will be XXXX XXXX and XXXX XXXX will be XXXX for XXXX
Current Environment XXXX. If there is XXXX XXXX XXXX of the same XXXX to
the XXXX XXXX Platform, then the XXXX XXXX set forth above apply from the
XXXX of such XXXX without XXXX to the XXXX no XXXX XXXX XXXX XXXX for
that location.
F. Migration Schedule Swaps
------------------------
In the event that Unisource desires to change the order of the region or
Unisource Service Location(s) migration to the Restructured Business
Platform and such change merely swaps one region or Unisource Service
Location(s) for another without changing the overall migration schedule
and Unisource provides ISSC with sufficient prior notice of Unisource's
desire, then ISSC will swap the region or Unisource Service Location(s)
and the expense or credit to Unisource will be the XXXX plus XXXX XXXX
XXXX between the affected regions or Unisource Service Location(s)
prorated for the length of time such differential is applicable, (the
XXXX). For example, if Unisource wishes to swap XXXX Region, scheduled
for migration completion on XXXX and XXXX Region, scheduled for migration
completion on XXXX and the XXXX and XXXX per XXXX for XXXX for XXXX
Region is XXXX and for XXXX Region is XXXX then ISSC shall provide
Unisource a XXXX in the form of a XXXX in the amount of XXXX (XXXX XXXX
times XXXX) upon completion of the migration of the XXXX Region (XXXX
XXXX and XXXX XXXX are examples only). In the above example, if the XXXX
and XXXX had been XXXX the XXXX provided Unisource would have been an
invoice for the XXXX incurred.
The factors that will determine if Unisource's desire to swap regions
or Unisource Service Location(s) can be accommodated will include, but
not be limited to, ISSC having sufficient notice to provide employment
termination notices pursuant to Section 12.06 of the Agreement, the
availability of hardware and other resources necessary to perform the
migration of the swapped region and the availability of sufficient region
implementation teams.
If ISSC will incur additional expenses because of such swap (e.g.,
accelerating the hardware, Software or Data Network installation
schedules, or bringing in additional region implementation teams early)
then ISSC will notify Unisource of the amount of such additional expenses
and, if Unisource still elects to continue with the swap, ISSC shall
either deduct or add such expenses to the XXXX as applicable.
IV. Restructured Business Platform
A. ISSC Data Center Resources
--------------------------
1. ISSC will provide the Machines and Software set forth in Schedule R
as the ISSC Data Center Platform to support the Restructured
Business Platform. If additional ISSC Data Center resources are
required to support:
a. Unisource's business changes;
b. additional AD/M Services resources above the AD/M Services
Baseline quantity; or
c. ISSC's attainment of the Performance Standards;
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 4 of 20
due to Unisource growth, changes in Unisource business priorities or
Unisource caused systems or network changes, then ISSC shall add such
resources, upon Unisource's prior written approval, as New Services
pursuant to Section 11.01 of the Agreement.
2. In the event that Unisource's business requirements do not require all
of the Machines and Software specified in Schedule R under the ISSC
Data Center Platform and the migration to the Restructured Business
Platform is complete, ISSC will provide Unisource a credit for the
unused and uninstalled equipment equal to ISSC's XXXX and XXXX
resulting from XXXX such equipment; provided, however, that should
such Machines or Software subsequently be required after credit is
issued the Machines and Software will be provided as New Services
pursuant to Section 11.01 of the Agreement.
3. If the migration to the Restructured Business Platform is delayed:
a. at Unisource's request, then Unisource will reimburse ISSC for all
actual and direct expenses, if any, that ISSC incurs for installing
the Restructured Business Platform and continuing the Projects
Development Group that ISSC would not have otherwise incurred were
it not for the migration delays, or ISSC shall credit Unisource for
any actual and direct savings that ISSC may realize if ISSC can
delay the installation of the Restructured Business Platform or
redeploy and/or otherwise use the Projects Development Group,
whichever occurs;
b. for reasons or factors within ISSC's or its subcontractor's
commercially reasonable control, then ISSC shall be responsible for
Unisource's and ISSC's actual and direct expenses, if any, directly
related to installing the Restructured Business Platform and
continuing the Projects Development Group that either Party would
not have otherwise incurred were it not for the migration delays,
and, in addition, ISSC shall credit Unisource for any actual and
direct savings that ISSC may realize if ISSC can delay the
installation of the Restructured Business Platform or redeploy and
otherwise use the Projects Development Group. ISSC's liability for
the additional expense, if any, ceases when the migration to the
Restructured Business Platform is completed; or
c. for reasons or factors not attributable to either Parties failure
to perform under this Agreement or the Parties mutually agree to
extend the migration period, then ISSC will be responsible for the
ISSC expenses incurred by such delay and Unisource will be
responsible for its continued expenses until either the migration
or the mutually agreed to extension is completed, or ISSC shall
credit Unisource for any actual and direct savings that ISSC may
realize if ISSC can delay the installation of the Restructured
Business Platform or redeploy and/or otherwise use the Projects
Development Group, whichever occurs.
B. Data Network
------------
1. Selection
ISSC will provide Management Services, as described in Schedule E, for
the Data Network in the Restructured Business Platform.
2. Baseline
ISSC has set aside the amount of money specified in the Supplement
under Data Network Baseline for the purchases and payment of Data
Network Services for the Restructured Business Platform. ISSC shall
pay the Data Network vendor invoices and credit such invoices against
the Data Network Baseline. ISSC shall maintain and make available to
Unisource, upon Unisource's reasonable request, documentation
supporting any credits to the Baseline. In the event this Baseline, as
established, requires additional funding to accommodate Unisource's
Data Network expenses in any period, then Unisource shall bear any and
all financial responsibility for any expenses in excess of the
Baseline.
a. Baseline Reconciliation
Beginning on completion of the sixth month following the
Commencement Date and at the completion of each three month period
thereafter, ISSC shall analyze the actual Data Network Vendor
invoice payments as compared to the Data Network Baseline monies
available and determine if the Data Network Baseline monies are in
excess of the Data Network vendor invoices. If it is felt that the
Baseline monies will remain in excess of the vendor invoice amounts
ISSC shall notify Unisource and, upon Unisource's request, provide
a monthly credit against the Unisource's prorated monthly portion
of the Annual Services Charge such that the excess Baseline monies
are returned to Unisource; provided, that if the vendor invoices
exceed the remaining Baseline monies then ISSC will stop the
monthly credit sufficient to cover the vendor invoices.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 5 of 20
b. Future Option
If at any time during the Term Unisource desires to pay its data
communications invoices directly, ISSC shall:
1) submit such invoices to Unisource for payment within a
reasonable period of time prior to the due date or, if a
discount for early payment is given, the date on which Unisource
may pay such invoice with a discount; and
2) reduce the monthly Services Charges for each month after
Unisource's request by one-twelfth of the Data Network Baseline
for the applicable Contract Year.
C. AD/M Services
-------------
The Parties have agreed that they will use full time equivalent ("FTE")
person-years to measure the quantity of AD/M Services delivered by ISSC
to Unisource. An FTE equals XXXX (exclusive of XXXX, XXXX or other XXXX)
of AD/M Services per year or XXXX hours per month. ISSC will document in
the XXXX the criteria and procedures to be used by ISSC in determining
which personnel can charge hours against the AD/M Services Baseline and
which types of activities will be chargeable against such Baseline.
The quantity of FTEs included in the Annual Services Charge is specified
in the AD/M Services Baseline in the Supplement.
Not less than annually, the Parties will conduct a strategic planning
session during which Unisource's Applications Maintenance and
enhancement/development projects will be reviewed, prioritized and AD/M
Services resources allocated according to the mutually agreed upon AD/M
schedule. In addition, the Parties will review the AD/M Core Skills Group
quantity and skills mix and mutually agree upon the required changes, if
any, to provide support for the upcoming year(s) and adjust the Baseline
accordingly. The Parties have agreed that the initial AD/M Core Skills
Group quantity will be XXXX of the AD/M Services Baseline quantity. The
results of the strategic planning sessions and other Unisource AD/M
forecasts will determine AD/M Services resource deployment and will be
the basis for determining ARCs or RRCs, if any.
1. AD/M Services ARC Rates
The ARC Rate for AD/M Services will reimburse ISSC for the additional
personnel, workstations and AD/M software tools necessary to support
ISSC's delivery of AD/M Services resources in excess of the AD/M
Services Baseline. The AD/M Services ARC Rate is set forth in the
Supplement.
2. Planned AD/M Services Requirements
Unisource shall provide ISSC with its forecasted AD/M Services
resource requirements at least XXXX days prior to the time such
resources are required. In the event that Unisource does not provide
AD/M Services forecast within XXXX days then the AD/M Services that
ISSC will make available to Unisource will be the Baseline quantity
set forth in the Supplement for that period.
a. ARCs
If the forecasted AD/M Services require resources in excess of the
AD/M Services Baselines and Unisource anticipates using such
additional resources for a minimum of one year, ISSC shall provide
such AD/M Services resources at the Annual AD/M Services ARC Rate;
otherwise, ISSC shall provide such additional resources at the
Hourly AD/M Services ARC Rate. The ARC Rates for Annual and Hourly
AD/M Services are specified in the Supplement.
b. RRCs
If the forecasted AD/M Services require resources less than the
AD/M Services Baselines and such reduction does not reduce the
available AD/M Services resources below the AD/M Core Skills Group
then ISSC shall provide Unisource an RRC equal to XXXX of the
applicable AD/M Services ARC Rate times the amount of reduction in
each category, annual or hourly. RRCs are applicable to AD/M
Services reductions less than the AD/M Services Baseline but
greater than the AD/M Core Skills Group. RRCs for any given month
will only be given in whole person-months in order that ISSC may
otherwise use such AD/M Services resources for that period.
3. Unplanned AD/M Services Requirements
If Unisource requires AD/M Services resources in addition to the
planned AD/M Services resources referenced above and requests such
resources with less than XXXX days prior written notification, ISSC
shall provide these AD/M Services resources within five business days
of such request at the Annual and Hourly ARC Rates set forth in the
Supplement plus XXXX.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 6 of 20
4. Alternate AD/M Services Metric
a. Function Points
During the migration to the Restructured Business Platform, the
Parties will review the feasibility of using a Function Point or
other metric as the methodology for measuring the functional output
of the AD/M Services rather than the labor-hour input. The
following describes how the Parties will implement such a
methodology:
1) Subject to reaching mutual agreement on the details of the
methodology for applying the Function Point metric, the Parties
will use the Function Point metric as the metric to measure the
functional output for the AD/M Services performed by the FTEs
which will be counted using the procedures described in the
International Function Point Users Group ("IFPUG") Function
Point Counting Practices Manual, release 3.2 (and any subsequent
releases). ISSC will also conduct appropriate training seminars
for Unisource personnel on the Function Point metric before
implementation of such methodology.
2) Prior to adopting the Function Point metric, the Parties will
develop a mutually agreed upon methodology for using the
Function Point metric to measure the AD/M Services functional
output provided by ISSC to Unisource each year during the
remainder of the Term and will develop an AD/M Services Baseline
expressed in Function Points to replace the AD/M Services FTE
Baseline. Such Baseline will represent the functional output of
the AD/M Services FTEs provided during the period prior to the
conversion to Function Points, measured using data from mutually
agreed to representative Unisource projects performed during
such period. "Total Net Function Points" delivered by ISSC
during this period will be calculated as follows:
Total Net Function Points for AD/M Services Baseline (Year ?) =
FTE Baseline x Total FPs Delivered x FTE Baseline (Year ?)
------------ ---------------------
FTEs Delivered FTE Baseline
Where:
FTE Baseline = The FTE Baseline for the period
during which the Function Point
conversion is measured.
FTEs Delivered = The actual number of FTEs doing work
during the period measured.
Total FPs Delivered = The number of Functions Points
delivered by the AD/M Services
Personnel during the period measured
normalized to period Function
Points.
FTE Baseline (Year ?) = The number of Baseline FTEs for the
future year being converted to
Function Points.
3) The Function Point ARC Rate will be a rate per Function Point of
work produced and will be based on the actual AD/M Services
costs and productivity of the AD/M Services staff prior to the
migration to the Restructured Business Platform.
b. Other AD/M Services Metric and Methodology
The Parties agree that, if it is mutually determined that an
alternative to the FTE or Function Point metric and methodology
better measures the functional output of AD/M Services, then such
alternative metric and methodology shall be adopted.
The Supplement would be updated to reflect such changes and the revised
Supplement distributed to the Parties.
V. Baseline Adjustments
The Parties understand that Unisource's predicted AD/M Services resources
requirements, while based on the best knowledge available, may be subject to
significant variation as a result of unexpected growth or reduction in its
business and that such resource variations may place Unisource in the
position of incurring ARCs or RRCs. Realizing Unisource's intent and
concern, the Parties have agreed to the following Baseline adjustment
methodology.
In the event that Unisource's use of the resources provided under this
Agreement increases, ("Change"), or, if in Unisource's judgement,
Unisource's use of such resource(s) will Change and such Change is expected
to continue for the foreseeable future, then Unisource may elect to have
ISSC set the AD/M Services Baseline to
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 7 of 20
the new actual or anticipated resource usage level and adjust the Annual
Services Charge ("ASC") as described below.
A. Increased Resource Usage
------------------------
If Unisource increases its usage of any AD/M Services resource(s)
and/or elects to exercise its option of setting the Baseline to an
increased resource usage level, ISSC shall, with XXXX prior written
notice and a one year minimum commitment to the new Baseline from
Unisource, set the Baseline to the new resource usage level and
increase the Annual Services Charge, prorated to the month the
adjustment is made. The Annual Services Charge will be increased by
XXXX of the annual ARC Rate multiplied by the number of Resource Units
that the Baseline has been increased.
New ASC = ASC + (RUs (greater than) Baseline x ARC Rate x XXXX)
For example, if the monthly prorated portion of the Annual Services
Charge is $3,400,000.00, the AD/M Services Baseline is 20 FTEs, the
annual ARC Rate is $200,000.00 per FTE and the growth is 2 FTEs, then
the new monthly ASC will be:
$3,400,000.00 + {2 FTEs x (($200,000.00 (divided by) 12) x XXXX)}
= New ASC.
$3,400,000.00 + {2 FTEs x ($16,666.67 x XXXX)} = New ASC
$3,400,000.00 + {2 FTEs x $XXXX} = New ASC
$3,400,000.00 + $XXXX = $3,4XXXX
Per the above example, all future monthly prorated ASCs will be
increased by XXXX and all future FTE Baselines will be increased by
XXXX The Supplement would be updated to reflect such changes and the
revised Supplement distributed to the Parties.
B. Reduced Resource Usage
----------------------
If Unisource reduces its usage of any AD/M Services resource(s) and/or
elects to exercise its option of setting the Baseline to a new reduced
resource usage level, ISSC shall, upon XXXX prior written notice and a
one year commitment to the new Baseline from Unisource, set the
Baseline to the new resource usage level and reduce the Annual
Services Charge, prorated to the month the adjustment is made. The
Annual Services Charge will be reduced by XXXX of the ARC Rate
multiplied by the number of Resource Units that the Baseline is being
reduced.
New ASC = ASC - {(Baseline - New Baseline) x ARC Rate x XXXX}
For example, if the monthly prorated portion of the Annual Services
Charge is $3,400,000.00, the monthly AD/M Services Baseline is 20
FTEs, the annual ARC Rate is $200,000.00 per FTE and the resource
reduction is 3 FTEs, then the new monthly ASC will be:
$3,400,000.00 + {((20 FTEs - 17 FTEs) x ($200,000.00 (divided by
12) x XXXX)} = New ASC
$3,400,000.00 + {3 FTEs x ($16,666.67 x XXXX)} = New ASC
$3,400,000.00 + {3 FTEs x $XXXX} = New ASC
$3,400,000.00 + $XXXX = $XXXX
All future monthly prorated ASCs would be decreased by $XXXX and all
future monthly AD/M Services Baselines would be decreased by 3 FTEs.
C. Previously Calculated/Paid ARCs and RRCs
----------------------------------------
Previously calculated or paid ARCs or RRCs shall not be affected by
any Baseline adjustment under this Section.
VI. Transition Projects
A. Consulting and Management Services
----------------------------------
Beginning on the Commencement Date, ISSC will provide personnel
resources with consulting level skills to perform specific tasks such
as Business Process Reengineering. Organizational Change Management
and Transition Management Assistance as well as project management
skills for other Schedule N Projects.
1. Services Contained in the Annual Services Charge
Included in the Annual Services Charge are the level of
consulting skill resources specified in the Supplement under
Consulting and Management Services Baseline. The Baseline
resources are expressed in FTEs as defined in Section IV.C of
this Schedule. The Consulting and Management Services Baseline
resources.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No.1 Page 8 of 20
a. are dedicated to specific Projects during the migration to the
Restructured Business Platform and can not be reassigned without
approved Change Requests pursuant to Schedule H; and
b. will, after the migration to the Restructured Business Platform, be
assigned to Projects as directed by Unisource during the annual
strategic planning period.
2. Additional Resource Charges
Additional Consulting and Management Services resources over the
Baseline quantity are available upon XXXX prior notification and
payment of Additional Resources Charges at the applicable ARC Rate.
3. Reduced Resource Credits
In the event that ISSC does not use all the resources provided under
the Consulting and Management Services Baseline in performance of the
projects and Unisource does not use or decides not to use the
Consulting and Management Services and provides ISSC XXXX prior
written notice of such intent not to use such resources, then ISSC
will make such unused resources available to Unisource during years
XXXX through XXXX of the Agreement; provided, that Unisource provides
ISSC XXXX prior written notice of its intent to use such resources
prior to using such resources during years XXXX through XXXX.
B. New Projects Development
------------------------
Beginning on the Commencement Date, ISSC will provide personnel resources
with development skills to plan, design, code, test, document, install
the North American Distribution, National Accounts, Executive
Information, Market Intelligence and Electronic Data Interchange Systems.
1. Services Contained in the Annual Services Charge
Included in the Annual Services Charge are the level of development
resources specified in the Supplement under New Projects Development
Baseline. The Baseline resources are expressed in FTEs as defined in
Section IV.C of this Schedule. The New Projects Development Baseline
resources are dedicated to specific Projects during the migration to
the Restructured Business Platform and can not be reassigned without
approved Change Requests pursuant to Schedule H.
The training of Unisource's users on the above projects is not
included in the New Projects Development Baseline but are included in
the Annual Services Charge and the training modules are specified in
each Project description listed in Schedule N. Additionally, the
resources to perform on-going maintenance and enhancements to the
Projects developed hereunder once installed in the production
environment are not included in the New Projects Development Baseline,
but are included under the AD/M Services Baseline described in Section
IV.C of this Schedule.
2. Additional Resource Charges
Additional New Projects Development resources over the Baseline
quantity are available upon XXXX prior notification and payment of
Additional Resources Charges at the applicable AD/M Services ARC Rate.
3. Reduced Resource Charges
If ISSC, after receiving, analyzing and allocating New Projects
Development resources to specific projects, has any uncommitted
resources such resources will be held in reserve by ISSC until the
completion of migration to the New Business Platform for allocation to
new Unisource requirements arising during the performance of the
Projects. If, at the end of the migration to the Restructured Business
Platform, there are unused New Projects Development resources then
ISSC will, at Unisource's direction provide either a Reduced Resource
Credit equal to XXXX of the applicable AD/M Services ARC Rate or defer
the unused resources and allocate to AD/M Services Baselines for
future years.
4. Planned New Projects Baseline Changes
Upon XXXX days notice and commitment to the new Baseline quantity for
the XXXX of the migration to the Restructured Business Platform or
XXXX months, whichever is greater, Unisource may increase or decrease
the New Projects Development Baseline and the Annual Services Charges
at XXXX of the applicable AD/M Services ARC Rate pursuant to Section V
of this Schedule: provided, however, that RRCs for New Projects
Development resources will not be provided for XXXX after the XXXX of
the XXXX to the XXXX XXXX XXXX.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 9 of 20
5. Resource Shifting
Unisource may, upon XXXX prior written notice, request to divert
future New Projects Development resources to perform work on current
Projects and there will be no additional costs for such diversion
until and unless New Projects Development resources are needed to
complete the future Projects from which the resources were diverted.
The future New Projects Development resources will be provided at XXXX
the then current applicable AD/M Services ARC Rate.
Unisource may, as a result of the Annual Planning Session and upon
XXXX prior notice, request ISSC to delay a Project for a specified
period of time and ISSC will redeploy or otherwise use such resources
during the period of delay and make the appropriate resources
available when the Project restarts at no additional expense to
Unisource.
6. Project Resource Risk Sharing
ISSC has allocated specific levels of New Projects Development
resources to the Applications Development Projects, XXXX (XXXX), XXXX
(XXXX), XXXX (XXXX), XXXX (XXXX), and XXXX (XXXX), all as described in
Schedule N. The total New Projects Development resource for all of the
Projects named above is specified under the New Projects Development
Baseline in the Supplement and this Baseline is further subdivided
into the XXXX Baseline, the XXXX Baseline and the Other Baseline,
which is the resource allocated to XXXX, XXXX and XXXX combined.
ISSC has provided as accurate an estimate of the amount of New
Projects Development resources required to provide the IT functions
required to support Unisource's business processes as is possible with
the limited business requirements provided by Unisource. At such time
as Unisource provides the IT requirements necessary to support its
Restructured Business Platform, ISSC will analyze such requirements
against the basic functions provided by the XXXX program package and
will provide Unisource a commitment as to the New Projects Development
resources and implementation schedule for each Project listed above.
Upon Unisource's acceptance and approval pursuant to Section 4.05 of
the Agreement, ISSC shall commit to the resources and schedule and
such commitment will be fixed unless Unisource requests changes in the
committed deliverables or adds additional business requirements. If
Unisource requests changes in the committed deliverables or adds
additional business requirements for a Project after ISSC has provided
its initial commitment of New Projects Development resources, schedule
and price, then ISSC will provide a separate resource commitment,
schedule and fixed price and, upon Unisource's approval, commit the
additional resources and the price will be in addition to the price(s)
for the previous resource commitment(s).
Both ISSC and Unisource have been diligent in supplying requirements
and estimates and both realize that the resource estimates set forth
in the New Projects Development Baseline will vary by some amount when
Unisource's actual business estimates are known and sized and there is
risk that the amount of variance may be significant. In the event that
there is significant variance between the New Projects Development
resource set forth in the Supplement under the New Projects Baseline
and the actual New Projects Development resources necessary to perform
the Projects as determined by ISSC's reviewing and analyzing of the
actual business requirements, then ISSC and Unisource will share the
affects of such risk as follows:
a. If the actual resources to complete a Project(s) exceeds its
(their) applicable Baseline by XXXX or XXXX, then ISSC shall
provide the additional New Projects Development resources at XXXX
of the applicable AD/M Services ARC Rate.
b. If the actual resources to complete a Project(s) exceeds its
(their) applicable Baseline by more than XXXX but not more
than XXXX, then ISSC shall provide the additional New Projects
Development resources for the initial XXXX variance at XXXX of the
applicable AD/M Services ARC Rate and resources for that portion of
the variance between XXXX and XXXX at XXXX of the applicable AD/M
Services ARC Rate.
c. If the actual resources to complete a Project(s) exceeds its
(their) applicable Baseline by more than XXXX then ISSC shall
provide the additional New Projects Development resources for the
initial XXXX variance XXXX of the applicable AD/M Services ARC
Rate, the resources for that portion of the variance between XXXX
and XXXX at XXXX of the applicable AD/M Services ARC Rate and
Unisource shall pay the AD/M Services ARC Rate it would otherwise
qualify for under Sections VI.B.2 and 3 above for the portion of
the variance above XXXX.
C. XXXX XXXX
---------
Set forth in the Supplement under Warehouse Management ARC Rates are
fixed fees for installing the Warehouse Management System described
in Section N-6 of Schedule N. The Warehouse Management ARC Rate
consists of both a one-time installation charge which provides the
hardware, software, con-
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 10 of 20
nection and interface to the Restructured Business Platform,
installation and training of XXXX personnel (the "XXXX") and on-going
hardware and Software maintenance, management and support, (the "XXXX").
Unisource is not obligated to exercise its options under the XXXX
Project, however, if Unisource does elect to install XXXX in any of its
XXXX but does not install XXXX in the minimum number specified for Phase
1 installation (XXXX XXXX with XXXX having XXXX capability), then
Unisource shall reimburse ISSC for the unrecovered costs for the New
Projects Development and Project Management expenses ISSC has amortized
over the Phase 1 installations.
Additional New Projects Development resources are available and will be
provided pursuant to Section VI.B of this Schedule J.
D. XXXX System
-----------
Set forth in the Supplement under XXXX ARC Rates are fixed fees for
installing the XXXX System described in Section N-7 of Schedule N. The
XXXX ARC Rate consists of both a one-time installation charge which
provides the hardware, Software, connection and interface to the
Restructured Business Platform, installation and training of XXXX
personnel (the "XXXX Installation") and an ongoing monthly charge for
hardware and Software maintenance, management and support, (the "XXXX
Maintenance").
Unisource is not obligated to exercise its options under the XXXX
Project, however, if Unisource does elect to install XXXX in any of its
XXXX but does not install XXXX in the minimum number specified for Phase
1 installation (XXXX XXXX), then Unisource shall reimburse ISSC for the
unrecovered costs for the New Projects Development and Project
Management expenses ISSC has amortized over the Phase 1 installations.
XXXX for a XXXX must be done in conjunction with the XXXX at the same
XXXX.
Additional New Projects Development resources are available and will be
provided pursuant to Section VI.B of this Schedule J.
FTE resource allocation against the Baseline quantity will be reconciled
against actual hours on a semi-annual bases and adjustments made, as
appropriate, at that time. Use of baseline resources associated with
reruns attributed to failures caused by ISSC or its subcontractor's, will
not be chargeable against the baseline.
VII. Monthly Resource Reporting
Monthly resource utilization will be reported against respective
baselines.
VIII. Cost of Living Adjustment ("COLA") Example
COLA is calculated and applied on a calendar year basis and on a
prospective basis, e.g., the actual inflation for year 1994 will determine
the COLA for 1995. Following is an example for calculating the COLA for
years beginning January 1, 1995:
A. Protection Index
----------------
The inflation sensitive portions of the Annual Services Charges and ARC
Rates have been uplifted by the protection factor, XXXX, compounded
annually for each year of the Term. The base year, December of the year
preceding the Commencement Date (December 1993), CPI-U is also uplifted
by the protection factor, compounded annually for each year of the
Term, and is set forth in the Supplement for use in calculating COLA
for future years. As an example if the CPI-U for December 1993 is XXXX
then the Protection Index appearing in the Supplement would be as
follows:
BASE 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003
Protection
Index XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 11 of 20
B. Actual Inflation
----------------
For each year of the Term the actual December CPI-U is compared to the
Protection Index set forth in the Supplement to determine if the actual
inflation is greater than the Protection Index. If the actual CPI-U is
equal to or less than the Protection Index for that year then no COLA is
due for the upcoming year. However, if the actual CPI-U is greater than
the Protection Index for that year then COLA will be applied to the
Annual Services Charges and ARCs less RRCs due ISSC for each month of the
upcoming year. For example purposes we will assume that the actual CPI-Us
for December of each of the first few years are:
BASE 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003
Actual CPI-U 144.80 149.02 154.33 158.03 163.50
C. COLA Factor
-----------
COLA for any given year is equal to the Cola Factor times the monies due
ISSC (ASC plus ARCs less RRCs) for each month of the year during which
actual inflation is greater than the Protection Index. The COLA Factor is
calculated as follows:
COLA Factor = {((Actual Inflation - Protection Index) (divided
by) Protection Index) x XXXX}
Where:
Actual Inflation = The CPI-U for December preceding the
calendar year for which COLA is being
calculated.
Protection Index = The Protection Index for the calendar year
preceding the calendar year for which COLA
is being calculated.
XXXX = The portion of the Charges that are
inflation sensitive.
D. COLA Calculation
----------------
As you can see from the examples above there will be no COLA for calendar
years 1995 and 1997 as the actual inflation for their preceding years is
less than the inflation protection factored in the charges, i.e.,
Decembers 1994 and 1996 CPI-Us (149.02 and 158.03) are less than their
respective Protection Indices (149.14 and 158.23). However, there will be
COLA due for calendar years 1996 and 1998 as the actual inflation for
their preceding years is greater than the inflation protection factored
in the charges, i.e., Decembers 1995 and 1997 (154.33 and 163.50) are
greater than their respective Protection Indices (153.62 and 162.97).
To determine the COLA for February of 1996 where the monthly prorated
portion of the ASC for February is $2,900,000 and there are Consulting
and Management Services ARCs of $80,000 due for that month and AD/M
Services RRCs of $36,000 due Unisource for that same month then the COLA
monies due in addition to the charges will be:
COLA = {(ASC + ARCs - RRCs) x COLA Factor}
COLA = {(($2,900,000 + $80,000 - $36,000) x (154.33 - 153.62)
(divided by) 153.62) x XXXX}
COLA = $2,944,000 x {(0.71 (divided by) 153.62) x XXXX}
COLA = $2,944,000 x (0.0046 x XXXX)
COLA = $2,944,000 x XXXX
COLA = XXXX
The COLA for each month of each year in which COLA is due is calculated
as above substituting the appropriate monthly monies and yearly COLA
Factors.
IX. XXXX Incentive
The Parties have agreed that ISSC will be eligible for a XXXX in contract
years XXXX through XXXX if XXXX achieves XXXX XXXX objectives, ("XXXX
Incentive"). The basis for calculating the XXXX Incentive will be the XXXX
of XXXX Business XXXX XXXX XXXX XXXX XXXX determined on a XXXX (exclusive of
XXXX items such as XXXX on XXXX, etc.) to XXXX XXXX annual XXXX.
XXXX Incentive = XXXX XXXX XXXX XXXX (divided by) XXXX
If XXXX for Unisource's XXXX ending XXXX equals or exceed XXXX when
calculated according to the formula above, then ISSC will receive the XXXX
set forth in the XXXX under Performance XXXX. The actual amount of the
incentive payment will depend on the XXXX from the above XXXX and ISSC's
maximum XXXX Incentive will be reached when the XXXX.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 12 of 20
The XXXX Incentive calculation will be done and the payout made to ISSC
prior to XXXX of the XXXX during which the calculation is made and XXXX. The
XXXX Incentive payments are for XXXX for the XXXX to when the XXXX are XXXX
and XXXX are not affected in any way by the then XXXX. The amount of the
XXXX Incentive will be XXXX as a XXXX during the year for which the XXXX
Incentive is XXXX.
X. Financial Responsibilities Matrices
The attached Financial Responsibilities matrices further define the roles
and responsibilities of the Parties during the Current and the Restructured
Business Platform Environments.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 13 of 20
Schedule J
ISSC Charges, Measures of Utilization and
Financial Responsibilities
FINANCIAL RESPONSIBILITIES MATRICES
CURRENT ENVIRONMENT
- ----------------------------------------------------------------------------------------------------
RESPONSIBILITY
FINANCIAL ------------------
ISSC Unisource
- ----------------------------------------------------------------------------------------------------
Annual Services Charge X
- ----------------------------------------------------------------------------------------------------
Additional Resource Charges (subject to Baselines & Rates in Supplement) X
- ----------------------------------------------------------------------------------------------------
Reduced Resource Charges (subject to Baselines & Rates in Supplement) X
- ----------------------------------------------------------------------------------------------------
Cost of Living Adjustment charges (subject to the Protection Index in
Supplement)
- ----------------------------------------------------------------------------------------------------
-- XXXX of amount in excess of Protection Index (XXXX Unisource/ISSC split) X
- ----------------------------------------------------------------------------------------------------
Taxes (pursuant to the Agreement)
- ----------------------------------------------------------------------------------------------------
-- Personal property/use
- ----------------------------------------------------------------------------------------------------
-- ISSC Machines X
- ----------------------------------------------------------------------------------------------------
-- Systems Software X
- ----------------------------------------------------------------------------------------------------
-- Unisource Machines X
- ----------------------------------------------------------------------------------------------------
-- Applications Software X
- ----------------------------------------------------------------------------------------------------
-- End User Machines X
- ----------------------------------------------------------------------------------------------------
-- Excise taxes on Network lines and circuits X
- ----------------------------------------------------------------------------------------------------
-- Real estate taxes
- ----------------------------------------------------------------------------------------------------
-- ISSC owned/leased property X
- ----------------------------------------------------------------------------------------------------
-- Unisource owned/leased property X
- ----------------------------------------------------------------------------------------------------
-- Future taxes on provision of Services/New Services (sales, use, excise or
services) X
- ----------------------------------------------------------------------------------------------------
Termination Charge X
- ----------------------------------------------------------------------------------------------------
Data Center & Data Network Machines
- ----------------------------------------------------------------------------------------------------
-- Leases* X
- ----------------------------------------------------------------------------------------------------
-- Operations X
- ----------------------------------------------------------------------------------------------------
-- Maintenance* X
- ----------------------------------------------------------------------------------------------------
-- Upgrades* X
- ----------------------------------------------------------------------------------------------------
-- Replacements* X
- ----------------------------------------------------------------------------------------------------
-- Depreciation X
- ----------------------------------------------------------------------------------------------------
-- Moves, Adds, & Changes X
- ----------------------------------------------------------------------------------------------------
-- ISSC initiated moves X
- ----------------------------------------------------------------------------------------------------
Unisource owned equipment (depreciation) X
- ----------------------------------------------------------------------------------------------------
NOTE: ISSC will provide the above services to the extent they are being provided
by In-Scope Personnel at each Data Center as of the Commencement Date.
. For monies in excess of the Unisource Service locations Upgrades
Baseline.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 14 of 20
FINANCIAL RESPONSIBILITIES MATRICES
CURRENT ENVIRONMENT
- ----------------------------------------------------------------------------------------------------
RESPONSIBILITY
FINANCIAL (cont.) ------------------
ISSC Unisource
- ----------------------------------------------------------------------------------------------------
DEC/VAX/IIP/BULL/DATA GENERAL/IBM/UNISYS/ETC.
- ----------------------------------------------------------------------------------------------------
-- Leases* X
- ----------------------------------------------------------------------------------------------------
-- Operations X
- ----------------------------------------------------------------------------------------------------
-- Maintenance* X
- ----------------------------------------------------------------------------------------------------
-- Upgrades* X
- ----------------------------------------------------------------------------------------------------
-- Replacements* X
- ----------------------------------------------------------------------------------------------------
Systems Software
- ----------------------------------------------------------------------------------------------------
-- License/maintenance fees* X
- ----------------------------------------------------------------------------------------------------
-- Operations X
- ----------------------------------------------------------------------------------------------------
-- Upgrades* X
- ----------------------------------------------------------------------------------------------------
-- Replacements* X
- ----------------------------------------------------------------------------------------------------
Applications Software
- ----------------------------------------------------------------------------------------------------
-- Upgrades installed by ISSC X
- ----------------------------------------------------------------------------------------------------
-- License/maintenance fees* X
- ----------------------------------------------------------------------------------------------------
-- Operations X
- ----------------------------------------------------------------------------------------------------
-- Maintenance/Development (In Scope Personnel) X
- ----------------------------------------------------------------------------------------------------
-- Additional Resource Charges (AD/M Services (greater than) In Scope Personnel) X
- ----------------------------------------------------------------------------------------------------
-- Replacements X
- ----------------------------------------------------------------------------------------------------
Microfiche/microfilm
- ----------------------------------------------------------------------------------------------------
-- Creation X
- ----------------------------------------------------------------------------------------------------
-- Distribution costs X
- ----------------------------------------------------------------------------------------------------
Print
- ----------------------------------------------------------------------------------------------------
-- Creation (Data Center) X
- ----------------------------------------------------------------------------------------------------
-- Creation (outside Data Center) X
- ----------------------------------------------------------------------------------------------------
-- Distribution costs (existing distribution points) X
- ----------------------------------------------------------------------------------------------------
Network locations lines/circuits
- ----------------------------------------------------------------------------------------------------
-- Existing on Commencement Date (as specified in schedule) X
- ----------------------------------------------------------------------------------------------------
-- Upgrades due to capacity X
- ----------------------------------------------------------------------------------------------------
-- Additional Data Network locations X
- ----------------------------------------------------------------------------------------------------
-- Discontinuances - credit applicable on-going monthly charges X
- ----------------------------------------------------------------------------------------------------
-- Carrier charges X
- ----------------------------------------------------------------------------------------------------
NOTE: ISSC will provide the above services to the extent they are being provided
by In-Scope Personnel at each Data Center as of the Commencement Date.
. ISSC shall operate the Software in accordance with the Licenses granted
pursuant to Section 4.02 and Article 16 of the Agreement.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 15 of 20
FINANCIAL RESPONSIBILITIES MATRICES
CURRENT ENVIRONMENT
- ----------------------------------------------------------------------------------------------------
RESPONSIBILITY
FINANCIAL (cont.) ------------------
ISSC Unisource
- ----------------------------------------------------------------------------------------------------
LAN server
- ----------------------------------------------------------------------------------------------------
-- Equipment/server software X
- ----------------------------------------------------------------------------------------------------
-- Existing equipment depreciation X
- ----------------------------------------------------------------------------------------------------
LANs/servers equipment and software
- ----------------------------------------------------------------------------------------------------
-- Vendor maintenance contracts X
- ----------------------------------------------------------------------------------------------------
Cabling/wiring (data/LAN)
- ----------------------------------------------------------------------------------------------------
-- Remote sites X
- ----------------------------------------------------------------------------------------------------
All End User Machines
- ----------------------------------------------------------------------------------------------------
-- Additions X
- ----------------------------------------------------------------------------------------------------
-- Maintenance X
- ----------------------------------------------------------------------------------------------------
-- Upgrades X
- ----------------------------------------------------------------------------------------------------
-- Replacements X
- ----------------------------------------------------------------------------------------------------
-- Moves, Adds & Changes X
- ----------------------------------------------------------------------------------------------------
Disaster Recovery X
- ----------------------------------------------------------------------------------------------------
Miscellaneous charges
- ----------------------------------------------------------------------------------------------------
-- Required Consents (see Section 19.02 of the Agreement) X
- ----------------------------------------------------------------------------------------------------
-- Required Consents (see Section 19.01 of the Agreement) X
- ----------------------------------------------------------------------------------------------------
-- Facilities (ISSC space) X
- ----------------------------------------------------------------------------------------------------
-- Facilities (Unisource space) X
- ----------------------------------------------------------------------------------------------------
-- Mailroom, messenger, courier (other than In Scope Personnel performing
such functions) X
- ----------------------------------------------------------------------------------------------------
-- Paper forms, printer paper & microfiche X
- ----------------------------------------------------------------------------------------------------
-- Data Center Machine supplies X
- ----------------------------------------------------------------------------------------------------
-- Unisource office supplies X
- ----------------------------------------------------------------------------------------------------
-- End User office supplies, paper, forms, etc. X
- ----------------------------------------------------------------------------------------------------
-- ISSC office supplies X
- ----------------------------------------------------------------------------------------------------
-- Travel for ISSC employees X
- ----------------------------------------------------------------------------------------------------
NOTE: ISSC will provide the above services to the extent they are being provided
by In-Scope Personnel at each Data Center as of the Commencement Date.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 16 of 20
FINANCIAL RESPONSIBILITIES MATRICES
XXXX XXXX XXXX
- ----------------------------------------------------------------------------------------------------
RESPONSIBILITY
FINANCIAL ------------------
ISSC Unisource
- ----------------------------------------------------------------------------------------------------
Annual Services Charge X
- ----------------------------------------------------------------------------------------------------
Additional Resource Charges (subject to Baselines & Rates in Supplement) X
- ----------------------------------------------------------------------------------------------------
Reduced Resource Credits (subject to Baselines & Rates in Supplement) X
- ----------------------------------------------------------------------------------------------------
Cost of Living Adjustment charges (subject to the Protection Index in
Supplement)
- ----------------------------------------------------------------------------------------------------
-- XXXX of amount in excess of Protection Index (XXXX Unisource/ISSC split) X
- ----------------------------------------------------------------------------------------------------
Taxes (pursuant to the Agreement)
- ----------------------------------------------------------------------------------------------------
-- Personal property/use
- ----------------------------------------------------------------------------------------------------
-- ISSC Machines X
- ----------------------------------------------------------------------------------------------------
-- Systems Software X
- ----------------------------------------------------------------------------------------------------
-- Unisource Machines X
- ----------------------------------------------------------------------------------------------------
-- Applications Software X
- ----------------------------------------------------------------------------------------------------
-- End User Machines (not part of the Restructured Business Platform) X
- ----------------------------------------------------------------------------------------------------
-- End User Machines (part of the Restructured Business Platform) X
- ----------------------------------------------------------------------------------------------------
-- Excise taxes on Network lines and circuits X
- ----------------------------------------------------------------------------------------------------
-- Real estate taxes
- ----------------------------------------------------------------------------------------------------
-- ISSC owned/leased property X
- ----------------------------------------------------------------------------------------------------
-- Unisource owned/leased property X
- ----------------------------------------------------------------------------------------------------
-- Future taxes on provision of Services/New Services (sales, use, excise or
services) X
- ----------------------------------------------------------------------------------------------------
Termination Charge X
- ----------------------------------------------------------------------------------------------------
Data Center Machines
- ----------------------------------------------------------------------------------------------------
-- Leases (as specified in schedule F) X
- ----------------------------------------------------------------------------------------------------
-- Operations X
- ----------------------------------------------------------------------------------------------------
-- Maintenance X
- ----------------------------------------------------------------------------------------------------
-- Upgrades X
- ----------------------------------------------------------------------------------------------------
-- Replacements X
- ----------------------------------------------------------------------------------------------------
Data Network Machines
- ----------------------------------------------------------------------------------------------------
-- Leases X
- ----------------------------------------------------------------------------------------------------
-- Operations X
- ----------------------------------------------------------------------------------------------------
-- Maintenance X
- ----------------------------------------------------------------------------------------------------
-- Upgrades X
- ----------------------------------------------------------------------------------------------------
-- Replacements X
- ----------------------------------------------------------------------------------------------------
-- Depreciation X
- ----------------------------------------------------------------------------------------------------
-- Moves, Adds, and Changes X
- ----------------------------------------------------------------------------------------------------
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 17 of 20
FINANCIAL RESPONSIBILITIES MATRICES
XXXX XXXX XXXX
- ----------------------------------------------------------------------------------------------------
RESPONSIBILITY
FINANCIAL (cont.) ------------------
ISSC Unisource
- ----------------------------------------------------------------------------------------------------
Unisource owned equipment (depreciation) X
- ----------------------------------------------------------------------------------------------------
Legacy equipment/software
- ----------------------------------------------------------------------------------------------------
-- Leases X
- ----------------------------------------------------------------------------------------------------
-- Operations X
- ----------------------------------------------------------------------------------------------------
-- Maintenance X
- ----------------------------------------------------------------------------------------------------
-- Upgrades X
- ----------------------------------------------------------------------------------------------------
-- Replacements X
- ----------------------------------------------------------------------------------------------------
-- Systems Software X
- ----------------------------------------------------------------------------------------------------
Systems Software (as specified in Schedule B)
- ----------------------------------------------------------------------------------------------------
-- License/maintenance fees X
- ----------------------------------------------------------------------------------------------------
-- Operations X
- ----------------------------------------------------------------------------------------------------
-- Upgrades and new releases per Schedule B (with mutual agreement) X
- ----------------------------------------------------------------------------------------------------
Applications Software
- ----------------------------------------------------------------------------------------------------
-- License/maintenance fees (for Restructured Business Platform Applications) X
- ----------------------------------------------------------------------------------------------------
-- Operations X
- ----------------------------------------------------------------------------------------------------
-- Upgrades and new releases (not covered under ISSC Maintenance Agreement) X
- ----------------------------------------------------------------------------------------------------
-- Maintenance/Development (up to the Baseline) X
- ----------------------------------------------------------------------------------------------------
-- Additional Resource Charges (Development/Maintenance above Baseline) X
- ----------------------------------------------------------------------------------------------------
-- Reduced Resource Credits (to retained Core Skills Group) X
- ----------------------------------------------------------------------------------------------------
-- Replacements X
- ----------------------------------------------------------------------------------------------------
Microfiche/microfilm
- ----------------------------------------------------------------------------------------------------
-- Creation X
- ----------------------------------------------------------------------------------------------------
-- Distribution costs X
- ----------------------------------------------------------------------------------------------------
Print
- ----------------------------------------------------------------------------------------------------
-- Creation (in ISSC Data Center) X
- ----------------------------------------------------------------------------------------------------
-- Creation (outside ISSC Data Center) X
- ----------------------------------------------------------------------------------------------------
-- Distribution costs (beyond Data Center distribution point) X
- ----------------------------------------------------------------------------------------------------
Network locations lines/circuits
- ----------------------------------------------------------------------------------------------------
-- Existing on Commencement Date (as specified in Schedule I) X
- ----------------------------------------------------------------------------------------------------
-- Upgrades due to capacity X
- ----------------------------------------------------------------------------------------------------
-- Additional Data Network locations X
- ----------------------------------------------------------------------------------------------------
-- Discontinuances - credit applicable on-going monthly charges X
- ----------------------------------------------------------------------------------------------------
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 18 of 20
FINANCIAL RESPONSIBILITIES MATRICES
XXXX XXXX XXXX
- ----------------------------------------------------------------------------------------------------
RESPONSIBILITY
FINANCIAL (cont.) ------------------
ISSC Unisource
- ----------------------------------------------------------------------------------------------------
LAN server (non-host connected)
- ----------------------------------------------------------------------------------------------------
-- Additional equipment/server software X
- ----------------------------------------------------------------------------------------------------
-- Existing equipment depreciation X
- ----------------------------------------------------------------------------------------------------
-- Vendor maintenance contracts X
- ----------------------------------------------------------------------------------------------------
Cabling/wiring (data/LAN)
- ----------------------------------------------------------------------------------------------------
-- Remote sites X
- ----------------------------------------------------------------------------------------------------
End User Machines (not part of the Restructured Business Platform)
- ----------------------------------------------------------------------------------------------------
-- Additions X
- ----------------------------------------------------------------------------------------------------
-- Upgrades X
- ----------------------------------------------------------------------------------------------------
-- Maintenance X
- ----------------------------------------------------------------------------------------------------
-- Replacements (exclusive of maintenance) X
- ----------------------------------------------------------------------------------------------------
-- Moves, Adds & Changes X
- ----------------------------------------------------------------------------------------------------
End User Machines (part of Restructured Business Platform)
- ----------------------------------------------------------------------------------------------------
-- Additions (in excess of Schedule R) X
- ----------------------------------------------------------------------------------------------------
-- Upgrades X
- ----------------------------------------------------------------------------------------------------
-- Maintenance X
- ----------------------------------------------------------------------------------------------------
-- Replacements (exclusive of maintenance replacements) X
- ----------------------------------------------------------------------------------------------------
-- Moves, Adds & Changes X
- ----------------------------------------------------------------------------------------------------
-- Leases (excess of Schedule R) X
- ----------------------------------------------------------------------------------------------------
Disaster Recovery
- ----------------------------------------------------------------------------------------------------
-- up to specified Configuration X
- ----------------------------------------------------------------------------------------------------
-- above specified Configuration X
- ----------------------------------------------------------------------------------------------------
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 19 of 20
FINANCIAL RESPONSIBILITIES MATRICES
XXXX XXXX XXXX
- ----------------------------------------------------------------------------------------------------
RESPONSIBILITY
FINANCIAL (cont.) ------------------
ISSC Unisource
- ----------------------------------------------------------------------------------------------------
Miscellaneous charges
- ----------------------------------------------------------------------------------------------------
-- Required Consents (see Section 19.01 of the Agreement) X
- ----------------------------------------------------------------------------------------------------
-- Required Consents (see Section 19.02 of the Agreement) X
- ----------------------------------------------------------------------------------------------------
-- Facilities (Unisource) X
- ----------------------------------------------------------------------------------------------------
-- Facilities (ISSC) X
- ----------------------------------------------------------------------------------------------------
-- Mailroom, messenger, courier (Unisource internal) X
- ----------------------------------------------------------------------------------------------------
-- Mailroom, messenger, courier (ISSC) X
- ----------------------------------------------------------------------------------------------------
-- Paper forms, printer paper & microfiche (outside ISSC Data Center) X
- ----------------------------------------------------------------------------------------------------
-- Stock forms at ISSC Data Centers X
- ----------------------------------------------------------------------------------------------------
-- Data Center Machine supplies X
- ----------------------------------------------------------------------------------------------------
-- Unisource office supplies X
- ----------------------------------------------------------------------------------------------------
-- End User office supplies, paper, forms, etc. X
- ----------------------------------------------------------------------------------------------------
-- ISSC office supplies X
- ----------------------------------------------------------------------------------------------------
-- Shutdown the displaced centers X
- ----------------------------------------------------------------------------------------------------
-- Travel/expenses - ISSC X
- ----------------------------------------------------------------------------------------------------
-- Travel/expenses - Unisource X
- ----------------------------------------------------------------------------------------------------
NOTE: Although Particular items which are out-of-scope are identified in the
financial matrix above, there is no intent to imply that items which are
not identified are in scope. Those items (Machines, Software, Leases,
Licenses, Contracts, etc.) which are in scope will be fully defined in the
Schedules to the Agreement.
June 29, 1994
ISSC/Unisource Confidential Schedule J Amendment No. 1 Page 20 of 20
Exhibit 10.20
INFORMATION TECHNOLOGY SERVICES AGREEMENT
between
UNISOURCE WORLDWIDE, INC.
and
INTEGRATED SYSTEMS SOLUTIONS CORPORATION*
Dated December 22, 1993
* Certain terms contained this exhibit have been redacted and filed separately
with the Commission. The Company has requested confidential treatment of such
redacted terms.
TABLE OF CONTENTS
-----------------
Section Page
- ------- ----
ARTICLE 1. DEFINITIONS................................................ 2
-----------
ARTICLE 2. TERM....................................................... 8
----
2.01 Initial Term................................................. 8
------------
2.02 Expiration and Renewal....................................... 8
----------------------
ARTICLE 3. CURRENT ENVIRONMENT........................................ 9
-------------------
3.01 Services..................................................... 9
--------
3.02 Machines and Equipment....................................... 9
----------------------
3.03 Machine Maintenance.......................................... 10
-------------------
3.04 Software..................................................... 10
--------
3.05 Systems Software Maintenance................................. 10
----------------------------
3.06 New Releases and Versions.................................... 10
-------------------------
3.07 Replacements, Upgrades and Additions......................... 10
------------------------------------
3.08 Systems and Data Network Management.......................... 11
-----------------------------------
3.09 Help Desk.................................................... 12
---------
3.10 EDI.......................................................... 12
---
3.11 Electronic Mail.............................................. 12
---------------
3.12 Data Services................................................ 12
-------------
3.13 In-Scope Personnel........................................... 13
------------------
3.14 Reductions to the ISSC In-Scope Personnel.................... 13
-----------------------------------------
ARTICLE 4. MIGRATION.................................................. 14
---------
4.01 Migration Services........................................... 14
------------------
4.02 Third Party Software......................................... 15
--------------------
4.03 New Project Development...................................... 15
-----------------------
4.04 Project Requirement Effort................................... 16
--------------------------
4.05 Revised Project Development Estimate......................... 16
------------------------------------
4.06 RBP Resource................................................. 17
-------------
4.07 Consulting Baseline.......................................... 18
-------------------
4.08 Implementation Schedules and Deliverables.................... 18
-----------------------------------------
4.09 Extensions to the Implementation Schedules................... 18
------------------------------------------
4.10 Project Management........................................... 19
------------------
4.11 Machines and Equipment....................................... 19
----------------------
4.12 Application Conversion....................................... 20
----------------------
4.13 Data Conversion.............................................. 20
---------------
4.14 Testing Environments......................................... 20
--------------------
4.15 Operation Readiness Tests.................................... 21
-------------------------
4.16 Location Completion.......................................... 21
-------------------
4.17 Project Completion........................................... 21
------------------
4.18 Migration Completion......................................... 22
--------------------
4.19 Liquidated Damages........................................... 22
------------------
4.20 Location Closures............................................ 26
-----------------
ARTICLE 5. NEW ENVIRONMENT............................................ 26
---------------
5.01 New Environment Services..................................... 26
------------------------
5.02 Dedicated Environment........................................ 27
---------------------
i
Page
----
5.03 Machines..................................................... 27
--------
5.04 Replacements................................................. 27
------------
5.05 Machine Maintenance.......................................... 28
-------------------
5.06 Systems Software............................................. 28
----------------
5.07 New Releases and Versions of the Software.................... 28
-----------------------------------------
5.08 Systems Software Maintenance................................. 28
----------------------------
5.09 Systems Management........................................... 29
------------------
5.10 Help Desk.................................................... 29
---------
5.11 EDI.......................................................... 29
---
5.12 Data Network Management...................................... 29
-----------------------
5.13 Data Network Services........................................ 30
---------------------
5.14 Data Services................................................ 31
-------------
5.15 Technology Refresh in a Shared Environment................... 31
------------------------------------------
ARTICLE 6. APPLICATION DEVELOPMENT AND MAINTENANCE.................... 31
---------------------------------------
6.01 Services..................................................... 31
--------
6.02 Current Environment.......................................... 32
-------------------
6.03 New Environment.............................................. 32
---------------
6.04 AD/M Proposals............................................... 32
--------------
6.05 Application Installation Standards........................... 33
----------------------------------
6.06 New Metric................................................... 33
----------
6.07 AD/M Consumption in the New Environment...................... 33
---------------------------------------
6.08 AD/M Commitment.............................................. 34
---------------
6.09 Third Party Maintenance and Support.......................... 34
-----------------------------------
ARTICLE 7. UNISOURCE RESPONSIBILITIES................................. 34
--------------------------
ARTICLE 8. CONTRACT ADMINISTRATION.................................... 37
-----------------------
8.01 ISSC Responsibilities........................................ 37
---------------------
8.02 Performance Under Agreements................................. 38
----------------------------
8.03 Third Party Invoices......................................... 38
--------------------
ARTICLE 9. PERFORMANCE STANDARDS...................................... 39
- --------- ---------------------
9.01 Current Environment.......................................... 39
-------------------
9.02 New Environment.............................................. 39
---------------
9.03 New Services Performance Standards........................... 40
----------------------------------
9.04 Adjustment of Performance Standards.......................... 40
-----------------------------------
9.05 Reports...................................................... 40
-------
ARTICLE 10. SERVICE LOCATIONS.......................................... 41
-----------------
10.01 Service Locations........................................... 41
-----------------
10.02 Safety and Security Procedures.............................. 41
------------------------------
10.03 Facilities for the Central Development Group and
------------------------------------------------
the Project Development Group............................ 42
-----------------------------
ARTICLE 11. NEW SERVICES............................................... 42
------------
11.01 New Services................................................ 42
------------
11.02 Third Party Services........................................ 43
--------------------
ii
Page
----
ARTICLE 12. HUMAN RESOURCES............................................ 44
---------------
12.01 Affected Employees.......................................... 44
------------------
12.02 Hiring Requirements......................................... 44
-------------------
12.03 Compensation................................................ 45
------------
12.04 Responsibilities............................................ 47
----------------
12.05 Reassignment................................................ 47
------------
12.06 Minimum Employment Period................................... 47
-------------------------
12.07 ISSC Completion Allowance................................... 48
-------------------------
12.08 IBM Canada Separation Allowance............................. 49
-------------------------------
12.09 Financial and Administrative Responsibilities............... 50
---------------------------------------------
12.10 Termination of Responsibility............................... 51
-----------------------------
12.11 Human Resource Representative............................... 51
-----------------------------
12.12 Affected Employee Replacements.............................. 51
------------------------------
ARTICLE 13. PROJECT TEAM............................................... 52
------------
13.01 Joint Advisory Committee.................................... 52
------------------------
13.02 ISSC Project Executive...................................... 53
----------------------
13.03 ISSC Key Employees.......................................... 54
------------------
13.04 Unisource IS Executives..................................... 54
-----------------------
13.05 Unisource Key Personnel..................................... 55
-----------------------
13.06 Project Staff............................................... 56
-------------
13.07 Subcontractors.............................................. 56
--------------
13.08 Non-Competition............................................. 56
---------------
13.09 Confidentiality............................................. 57
---------------
ARTICLE 14. ERNST & YOUNG.............................................. 57
-------------
14.01 Subcontracting Relationship................................. 57
---------------------------
14.02 Termination or Replacement.................................. 57
--------------------------
14.03 Ernst & Young Project Executive............................. 58
-------------------------------
14.04 Non-Compete................................................. 58
-----------
14.05 Terms and Conditions........................................ 58
--------------------
ARTICLE 15. MANAGEMENT AND CONTROL..................................... 59
----------------------
15.01 Procedures Manual........................................... 59
-----------------
15.02 Change Control Procedures................................... 59
-------------------------
15.03 User Procedures Manuals..................................... 60
-----------------------
ARTICLE 16. SOFTWARE AND PROPRIETARY RIGHTS............................ 61
-------------------------------
16.01 Unisource Software.......................................... 61
------------------
16.02 Developed Software.......................................... 62
------------------
16.03 ISSC Software............................................... 63
-------------
16.04 Changes and Upgrades to Software............................ 64
--------------------------------
16.05 Access to Case Tools and Methodologies...................... 64
--------------------------------------
ARTICLE 17. DAI........................................................ 65
---
17.01 Agent and Subcontractor..................................... 65
-----------------------
17.02 Responsibility.............................................. 65
--------------
17.03 Proprietary Rights.......................................... 65
------------------
17.04 Assignment.................................................. 66
----------
iii
Page
----
ARTICLE 18. DATA AND REPORTS........................................... 66
----------------
18.01 Ownership of Unisource Data................................. 66
---------------------------
18.02 Correction of Errors........................................ 66
--------------------
18.03 Return of Data.............................................. 67
--------------
18.04 Reports..................................................... 67
-------
ARTICLE 19. CONSENTS................................................... 67
--------
19.01 Unisource Consents.......................................... 67
------------------
19.02 ISSC Consents............................................... 68
-------------
ARTICLE 20. CONTINUED PROVISION OF SERVICES............................ 69
-------------------------------
20.01 Disaster Recovery Plan in the Current Environment........... 69
-------------------------------------------------
20.02 Disaster Recovery Plan in the New Environment............... 69
---------------------------------------------
20.03 Force Majeure............................................... 70
-------------
ARTICLE 21. PAYMENTS TO ISSC........................................... 72
----------------
21.01 Annual Services Charges..................................... 72
-----------------------
21.02 WMS Charges and TRS Charges................................. 72
---------------------------
21.03 Payments in Canada.......................................... 72
------------------
21.04 Additional Resource Charges and Reduced Resource Charges.... 72
--------------------------------------------------------
21.05 New Services Fees........................................... 73
-----------------
21.06 Technology Improvements in a Dedicated Environment.......... 73
--------------------------------------------------
21.07 Technology Improvements in a Shared Environment............. 74
-----------------------------------------------
21.08 Cost of Living Adjustment................................... 74
-------------------------
21.09 Extraordinary Decrease in Unisource Work.................... 76
----------------------------------------
21.10 Payment Schedule............................................ 76
----------------
21.11 Late Payments............................................... 77
-------------
21.12 Taxes....................................................... 77
-----
21.13 Expenses.................................................... 79
--------
21.14 Rights of Set-Off........................................... 79
-----------------
21.15 Most Favored Customer....................................... 79
---------------------
21.16 Proration................................................... 80
---------
21.17 Refundable Items............................................ 80
----------------
21.18 Unused Credits.............................................. 80
--------------
ARTICLE 22. AUDITS..................................................... 81
------
22.01 Processing.................................................. 81
----------
22.02 Charges..................................................... 81
-------
22.03 ISSC Audit.................................................. 82
----------
ARTICLE 23. CONFIDENTIALITY............................................ 82
---------------
23.01 General Obligations......................................... 82
-------------------
23.02 Unauthorized Acts........................................... 84
-----------------
23.03 Use of Information.......................................... 84
------------------
iv
Page
----
ARTICLE 24. REPRESENTATIONS AND WARRANTIES............................. 85
------------------------------
24.01 By Unisource................................................ 85
------------
24.02 By ISSC..................................................... 86
-------
24.03 Disclaimer.................................................. 87
----------
ARTICLE 25. DISPUTE RESOLUTION......................................... 87
------------------
25.01 Joint Advisory Committee.................................... 87
------------------------
25.02 Continued Performance....................................... 87
---------------------
ARTICLE 26. TERMINATION................................................ 88
-----------
26.01 Termination for Convenience................................. 88
---------------------------
26.02 Termination for Change of Control of Unisource.............. 88
----------------------------------------------
26.03 Termination for Change of Control/Business of ISSC.......... 89
--------------------------------------------------
26.04 Termination for Cause....................................... 89
---------------------
26.05 Termination for Failure to Provide the Critical Services.... 90
--------------------------------------------------------
26.06 Other Terminations.......................................... 90
------------------
26.07 Effect of Expiration or Termination......................... 90
-----------------------------------
26.08 Machines.................................................... 92
--------
ARTICLE 27. TERMINATION FEE............................................ 93
---------------
27.01 Termination for Convenience or for Unisource's
----------------------------------------------
Change of Control........................................ 93
-----------------
27.02 Termination for ISSC's Change of Control.................... 93
----------------------------------------
27.03 No Additional Fees.......................................... 93
------------------
27.04 Proration................................................... 94
---------
ARTICLE 28. TERMINATION ASSISTANCE..................................... 94
----------------------
ARTICLE 29. INDEMNITIES................................................ 96
-----------
29.01 Indemnity by Unisource...................................... 96
----------------------
29.02 Indemnity by ISSC........................................... 97
-----------------
29.03 Indemnification Procedures.................................. 99
--------------------------
ARTICLE 30. DAMAGES.................................................... 100
-------
30.01 Consequential Damages....................................... 100
---------------------
30.02 Limitation of Damages....................................... 100
---------------------
30.03 Exclusions.................................................. 100
----------
30.04 Credits in the Current Environment.......................... 101
----------------------------------
30.05 Credits in the New Environment.............................. 101
------------------------------
30.06 Remedies.................................................... 102
--------
ARTICLE 31. MISCELLANEOUS.............................................. 103
-------------
31.01 Assignment.................................................. 103
----------
31.02 Notices..................................................... 103
-------
31.03 Counterparts................................................ 104
------------
31.04 Headings.................................................... 104
--------
31.05 Relationship................................................ 104
------------
v
Page
----
31.06 Consents, Approvals and Requests............................ 105
--------------------------------
31.07 Severability................................................ 105
------------
31.08 Waiver...................................................... 105
------
31.09 Publicity................................................... 105
---------
31.10 Entire Agreement............................................ 106
----------------
31.11 Amendments.................................................. 106
----------
31.12 Survival.................................................... 106
--------
31.13 Third Party Beneficiaries................................... 106
-------------------------
31.14 Governing Law............................................... 106
-------------
31.15 Insurance................................................... 107
---------
31.16 Covenant of Further Assurances.............................. 107
------------------------------
31.17 Hiring of Employees......................................... 108
-------------------
31.18 EDI......................................................... 108
---
31.19 No Interference............................................. 108
---------------
31.20 Marketing................................................... 109
---------
31.21 Construction................................................ 109
------------
31.22 Interpretation of Documents................................. 109
---------------------------
SUPPLEMENT
----------
Annual Services Charge
Termination Charges
Resource Baselines
Addition Resource Charge Rates and Reduced Resource Charge Rates
Warehouse Rates
vi
TABLE OF SCHEDULES
------------------
Schedule A -- Unisource Applications Software
Schedule B -- Unisource Systems Software
Schedule C -- Unisource Machines
Schedule D -- Intentionally Left Blank
Schedule E -- Support Services, Performance Standards and
Operational Responsibilities
Schedule F -- New Services Work Order
Schedule G -- Disaster Recovery Services
Schedule H -- Project Management
Schedule I -- Unisource Service Locations
Schedule J -- ISSC Charges, Measures of Utilization and Financial
Responsibilities
Schedule K -- Application Installation Standards
Schedule L -- Security Procedures
Schedule M -- Help Desk
Schedule N -- Projects
Schedule O -- Affected Employees and Personnel Transition
Schedule P -- Procedures Manual Outline
Schedule Q -- Human Resources Claims
Schedule R -- Restructured Business Platform/ISSC Data Center
Platform
Schedule S -- Key Personnel
Schedule T -- DAI License Agreement
Schedule U -- DAI Services Agreement
Schedule V -- DAI Maintenance Agreement
Schedule W -- Unisource Third Party Agreements
Schedule X -- Release
Schedule Y -- Unisource Reports
Schedule Z -- Confidentiality Agreement
vii
INFORMATION TECHNOLOGY SERVICES AGREEMENT (this "Agreement"), dated
---------
December 22, 1993, by and between UNISOURCE WORLDWIDE, INC., a Delaware
corporation, with an office at 825 Duportail Road, Wayne, Pennsylvania 19087
("Unisource") and INTEGRATED SYSTEMS SOLUTIONS CORPORATION, doing business as
- -----------
ISSC, Inc., a wholly owned subsidiary of International Business Machines
Corporation ("IBM"), with an office at 44 South Broadway, White Plains, New York
---
10601 ("ISSC").
----
W I T N E S E T H:
- - - - - - - - -
WHEREAS, Unisource desires to obtain from ISSC, and ISSC desires to
provide to Unisource, assistance in the restructuring and consolidation of
Unisource's overall business operations through the provision of the services
detailed in this Agreement and the Schedules; and
WHEREAS, the focus of the services to be provided by ISSC is to
accelerate the consolidation and migration of Unisource's current information
technology environments to a new company-wide distribution and executive
information system by (1) managing and operating Unisource's current
geographically dispersed and diverse information technology environments, (2)
developing and deploying major new applications and (3) managing consolidation
and migration activities.
NOW, THEREFORE, for and in consideration of the agreements of the
parties set forth below, Unisource and ISSC (collectively, the "Parties"; each,
-------
a "Party") agree as follows:
-----
2
ARTICLE 1. DEFINITIONS.
- --------- -----------
The following defined terms shall have the meanings specified in the
portion of this Agreement indicated below:
TERM DEFINED IN
- ---- ----------
Actual Improvements Section 21.07
AD/M Services Section 6.01
AD/M Commitment Section 6.08
Affected Employees Section 12.01
Affected Employee Replacements Section 12.12
Agreement Heading
Agreement Date Section 4.03
Annual Services Charges Section 21.01
ARCs Section 21.04
Base RBP Projects Section 4.01
Bonus Pool Section 12.03
BPR Section 4.01
CA Section 19.01
Central Development Group Section 10.03
Change(s) Section 15.02
Change Control Procedures Section 15.02
Claim Section 29.03
COLA Section 21.08
Commencement Date Section 2.01
Confidential Information Section 23.01
Consulting Baseline Section 4.07
Consulting/Management Group Section 10.03
Consulting Projects Section 4.01
3
TERM DEFINED IN
- ---- ----------
Contract Year Section 2.02
CPI-U Section 21.08
Critical Services Section 20.02
Current Environment Section 3.01
Current Environment Credits Section 30.04
Current Environment Upgrade Section 3.07
Current Performance Standards Section 9.01
Current Services Section 3.01
DAI Section 4.02
DAI License Section 4.02
DAI Maintenance Agreement Section 6.09
DAI Prerequisites Section 17.02
DAI Services Agreement Section 4.02
DAI Software Section 4.02
Damages Cap Section 30.02
Data Network Section 3.08
Developed Software Section 16.02
Disaster Section 20.02
Disaster Recovery Plan Section 20.02
E & Y Project Executive Section 14.03
EDI Section 4.01
EDI Completion Date Section 4.17
EIS Section 4.01
EIS Completion Date Section 4.17
End User Machines Article 7
Extension Period Section 2.02
Fiscal Year Section 2.02
4
TERM DEFINED IN
- ---- ----------
Force Majeure Event Section 20.03
Hiring Requirements Section 12.02
HR Representative Section 12.11
IBM Heading
IBM Canada Separation Allowance Section 12.08
Implementation Schedule(s) Section 4.08
Incremental Fee Report Section 21.10
Indemnified Party Section 29.03
Indemnifying Party Section 29.03
Initial Project Development Estimate Section 4.03
Initial Term Section 2.01
In-Scope Personnel Section 3.13
Interim Performance Standards Section 9.02
ISSC Heading
ISSC Agents Section 16.01
ISSC Completion Allowance Section 12.07
ISSC Consents Section 19.02
ISSC Data Center Section 10.01
ISSC Enhanced Completion Allowance Section 12.07
ISSC Improvements Section 21.07
ISSC In-Scope Personnel Section 3.13
ISSC Key Employee(s) Section 13.03
ISSC Machines Section 5.03
ISSC Project Executive Section 13.02
ISSC Proprietary Software Section 16.03
ISSC Software Section 16.03
ISSC Third Party Software Section 16.03
5
TERM DEFINED IN
- ---- ----------
Joint Advisory Committee Section 13.01
Location Completion Date Section 4.16
Machines Section 5.03
Migration Completion Date Section 4.18
Migration Services Section 4.01
Minimum Employment Period Section 12.06
MIS Section 4.01
MIS Completion Date Section 4.17
Monthly Services Charge(s) Section 21.01
NADS Section 4.01
NADS Completion Date Section 4.17
NAS Completion Section 4.01
NAS Final Completion Date Section 4.17
NAS Interim Completion Date Section 4.17
New AD/M Baseline Section 6.03
New Application(s) Section 11.01
New Environment Section 5.01
New Environment Credits Section 30.05
New Environment Performance Standards Section 9.02
New Environment Services Section 5.01
New Project Development Section 4.03
New Service(s) Section 11.01
New Services Fees Section 11.01
New Services Performance Standards Section 9.03
New Services Work Order Section 11.01
OA Section 4.01
OCM Section 4.01
6
TERM DEFINED IN
- ---- ----------
Operation Readiness Test(s) Section 4.15
Party(ies) Recitals
Performance Standards Section 9.03
Procedures Manual Section 15.01
Project Auditor Section 4.04
Project Development Group Section 10.03
Project Plans Section 4.01
Projects Section 4.01
Protection Index Section 21.08
RBP Machines Section 4.11
RBP Requirements Section 4.03
RBP Resource Section 4.04
Reassignment Waiver(s) Section 13.02
Region Section 4.17
Reports Section 18.04
Restructured Business Platform Section 4.01
Retained Resources Section 8.01
Retained Resources Invoice(s) Section 8.03
Revised Project Development Estimate Section 4.04
RRCs Section 21.04
Senior Unisource IS Executive Section 13.04
Separation Allowances Section 12.08
Service Locations Section 10.01
Services Section 11.01
Software Section 16.04
Start Date Section 12.01
Systems Section 5.09
7
TERM DEFINED IN
- ---- ----------
Systems Operations Services Section 6.01
Term Section 2.02
Termination Assistance Period Article 28
Termination Assistance Services Article 28
Termination Fee Section 27.03
Termination Reasons Section 12.06
TMA Section 4.01
TRS Section 4.01
TRS Charges Section 4.01
Unisource Heading
Unisource Competitors Section 13.08
Unisource Consents Section 19.01
Unisource Data Section 18.01
Unisource Key Personnel Section 13.05
Unisource IS Executive Section 13.04
Unisource Machines Section 3.02
Unisource Proprietary Software Section 16.01
Unisource Service Location(s) Section 3.01
Unisource Software Section 16.01
Unisource Third Party Software Section 16.01
Upgrade Allotment Section 3.07
User Procedures Manuals Section 15.03
Warehouse Projects Section 4.01
WMS Section 4.01
WMS Charges Section 4.01
8
ARTICLE 2. TERM.
- ---------- ----
2.01 Initial Term. The initial term of this Agreement shall commence
------------
on January 1, 1994 (the "Commencement Date") and shall continue until 12:00
-----------------
midnight on December 31, 2003, unless terminated earlier pursuant to Article 26
----------
(the "Initial Term").
------------
2.02 Expiration and Renewal. ISSC shall notify Unisource pursuant to
----------------------
this Section 2.02 on or before June 30, 2002 as to whether ISSC desires to renew
------------
this Agreement. If ISSC provides Unisource with notice pursuant to this Section
-------
2.02 of its desire not to renew this Agreement, this Agreement shall expire at
- ----
the end of the Initial Term. If ISSC provides Unisource with notice pursuant to
this Section 2.02 of its desire to renew this Agreement, Unisource shall provide
------------
ISSC with notice on or before December 31, 2002 as to whether Unisource desires
to renew this Agreement. If Unisource provides ISSC with notice pursuant to
this Section 2.02 of its desire not to renew this Agreement, this Agreement
------------
shall expire at the end of the Initial Term. If (1) Unisource provides ISSC
with notice pursuant to this Section 2.02 that Unisource desires to renew this
------------
Agreement and (2) Unisource and ISSC have not agreed on the applicable terms and
conditions in respect of the renewal of this Agreement on or before June 30,
2003, this Agreement shall automatically renew for up to one additional year
(the "Extension Period") at the charges, terms and conditions in effect during
----------------
the final 12 months of the Initial Term. If, during the Extension Period,
Unisource and ISSC are unable to reach agreement on the terms and conditions
that will apply during the renewal term, this
9
Agreement shall expire at the end of the Extension Period. (The Initial Term and
the Extension Period collectively, the "Term".) (Each 12-month period commencing
----
on the Commencement Date or any anniversary of the Commencement Date during the
Term, a "Contract Year". Each 12-month period from the first day of October to
-------------
the last day of September, a "Fiscal Year".)
-----------
ARTICLE 3. CURRENT ENVIRONMENT.
- --------- -------------------
3.01 Services. As of the Commencement Date and continuing for each
--------
of Unisource's locations set forth in Schedule I (each, a "Unisource Service
---------- -----------------
Location"; collectively, the "Unisource Service Locations") until the Location
- -------- ---------------------------
Completion Date for such Unisource Service Location, ISSC shall provide
managerial, administrative, operational, maintenance and other information
technology-related services, including the services described in Schedule E, in
----------
respect of Unisource's current information technology environments at each of
the Unisource Service Locations (the "Current Environment") to the extent the
-------------------
In-Scope Personnel performed such services as of the Commencement Date (the
"Current Services"). Subject to Section 3.07 and Section 21.04, ISSC shall
---------------- ------------ -------------
increase or decrease the amount of the Current Services according to Unisource's
demand for the Current Services.
3.02 Machines and Equipment. ISSC shall provide the Current Services
----------------------
using those machines and equipment which are located at the Unisource Service
Locations or are otherwise part of the Data Network (1) as of the Commencement
Date, including the machines and equipment set forth in Schedule C, or (2) owned
----------
10
by Unisource, or for which Unisource retains financial responsibility, on or
after the Commencement Date ((1) and (2) collectively, the "Unisource
---------
Machines"). ISSC shall be responsible for the administration and operation of
- --------
the Unisource Machines which are part of the Current Environment.
3.03 Machine Maintenance. As part of the Current Services, ISSC
-------------------
shall provide to Unisource (1) maintenance and support services for the
Unisource Machines and (2) support services for the Data Network to the extent
such maintenance and support services were provided by the In-Scope Personnel as
of the Commencement Date.
3.04 Software. As part of the Current Services, ISSC shall be
--------
responsible for the administration and operation of all of the Unisource
Software and the Developed Software which is part of the Current Environment.
3.05 Systems Software Maintenance. As part of the Current Services,
----------------------------
ISSC shall provide Unisource with systems software maintenance and systems
software production support services to the extent and at the levels provided by
the In-Scope Personnel as of the Commencement Date.
3.06 New Releases and Versions. As part of the Current Services,
-------------------------
ISSC shall, upon Unisource's request, test, install and maintain new releases
and upgrades for the Unisource Software or the Developed Software which is part
of the Current Environment.
3.07 Replacements, Upgrades and Additions. The Supplement identifies
------------------------------------ ----------
the portion of the Annual Services Charges
11
that has been allocated for replacements, upgrades and additions to the
Unisource Machines and the Unisource Software during ISSC's operation of the
Current Environment (the "Upgrade Allotment"). From time to time during ISSC's
-----------------
operation of the Current Environment, Unisource may procure or request ISSC to
procure on Unisource's behalf replacements, upgrades or additions to the
Unisource Machines and Unisource Software (each, a "Current Environment
-------------------
Upgrade"). If Unisource procures a Current Environment Upgrade and wishes to pay
- -------
for such Current Environment Upgrade out of the Upgrade Allotment, Unisource
shall submit to ISSC, and ISSC shall pay out of the Upgrade Allotment, the
invoice for any such Current Environment Upgrade. If Unisource requests ISSC to
procure a Current Environment Upgrade, ISSC shall submit to Unisource a written
proposal specifying the price and terms for such Current Environment Upgrade.
Upon Unisource's consent after receipt of such proposal, (1) ISSC
shall procure such Current Environment Upgrade and (2) Unisource shall specify
whether such Current Environment Upgrade should be (a) paid for out of the
Upgrade Allotment or (b) considered a New Service. Upon Unisource's request at
any time after the first Region Completion Date, ISSC shall within 10 days after
such request issue to Unisource a credit against future Services in an amount
equal to any unused portion of the Upgrade Allotment.
3.08 Systems and Data Network Management. As part of the Current
-----------------------------------
Services, ISSC shall be responsible for the management services provided by the
Affected Employees as of the Commencement Date in respect of (1) the Unisource
Software and
12
the Unisource Machines which are part of the Current Environment and (2)
Unisource's data network, including all Unisource Machines, associated
attachments, features and accessories, systems, lines and cabling used to
connect and transmit data, VSAT equipment, satellite dishes, communications
controllers, multiplexors, lines and modems/DSUs (the "Data Network").
------------
3.09 Help Desk. As part of the Current Services, ISSC shall provide
---------
help desk services to the extent and at the levels provided by the In-Scope
Personnel as of the Commencement Date, including (1) initial support to all end-
users for problem identification, tracking, reporting, referring and resolution
and (2) the help desk services described in Schedule M under the Current
----------
Environment.
3.10 EDI. As part of the Current Services, ISSC shall provide
---
electronic data interchange services to the extent and at
the levels provided by the In-Scope Personnel as of the Commencement Date.
3.11 Electronic Mail. As part of the Current Services, ISSC shall
---------------
provide electronic mail services to the extent and at the levels provided by the
In-Scope Personnel as of the Commencement Date.
3.12 Data Services. As part of the Current Services, ISSC shall (1)
-------------
provide printed output or electronic print files to each of the Unisource
Service Locations, (2) store, maintain and provide security for storage media,
including tapes and disk packs, provided by Unisource and (3) provide microfiche
and microfilm services to the extent and at the levels such services
13
were provided by the In-Scope Personnel as of the Commencement Date.
3.13 In-Scope Personnel. ISSC shall provide the Current Services
------------------
using (1) the Affected Employees hired by ISSC, (2) the Affected Employee
Replacements and (3) the Unisource Key Employees ((1) and (2) collectively, the
"ISSC In-Scope Personnel"; (1) through (3) collectively, the "In-Scope
----------------------- --------
Personnel"). Subject to Section 3.14, ISSC shall be responsible for providing
------------
personnel with adequate experience and skill levels to fill the positions of
each of the ISSC In-Scope Personnel until the Location Completion Date for the
Unisource Service Location of each such ISSC In-Scope Personnel.
3.14 Reductions to the ISSC In-Scope Personnel. After June 30, 1994,
-----------------------------------------
Unisource or ISSC may notify the other Party that it foresees a reduction in the
requirements for the ISSC In-Scope Personnel. Upon Unisource's approval, ISSC
shall in each case effect the reduction to the ISSC In-Scope Personnel within
180 days from the date of such approval, but in any event not prior to January
1, 1995. Upon the implementation of any such reduction to the ISSC In-Scope
Personnel, ISSC shall credit Unisource in ISSC's next invoice for the Monthly
Services Charge an amount equal to the ARC for similar additional resources. For
the purposes of this Section 3.14, a reduction in the ISSC In-Scope Personnel
------------
shall include the reassignment of ISSC In-Scope Personnel to positions within
ISSC pursuant to which such ISSC In-Scope Personnel will provide services other
than the Current
14
Services, e.g., reassignment to the Project Development Group or the Central
---
Development Group.
ARTICLE 4. MIGRATION.
- --------- ---------
4.01 Migration Services. ISSC shall provide the project management,
------------------
enhancement, development, installation, roll-out, testing, implementation,
documentation and training services (the "Migration Services") described in (1)
------------------
Schedule N and (2) the more detailed project plans to be developed after the
- ----------
definition of the RBP Requirements (the "Project Plans") in respect of the
-------------
projects set forth in Schedule N, including (a) Organizational Change Manage-
----------
ment ("OCM") and Organizational Alignment ("OA"), (b) Business Process
--- --
Reengineering ("BPR"), (c) Transition Management Assistance ("TMA"), (d) North
--- ---
American Distribution System ("NADS"), (e) National Accounts System ("NAS"), (f)
---- ---
Market Intelligence System ("MIS"), (g) Executive Information System ("EIS") and
--- ---
(h) Electronic Data Interface ("EDI") ((a) through (c) collectively, the
---
"Consulting Projects"; (d) through (h) collectively, the "Base RBP Projects").
------------------- -----------------
Upon Unisource's request, ISSC shall implement the (i) Warehouse Management
Systems ("WMS") described in Schedule N at the rates set forth in the Supplement
--- ---------- ----------
(the "WMS Charges") and (ii) Truck Routing Systems ("TRS") as described in
----------- ---
Schedule N at the rates set forth in the Supplement (the "TRS Charges") (WMS and
- ---------- ---------- -----------
TRS collectively, the "Warehouse Projects"). (Each of the Consulting Projects,
------------------
the Base RBP Projects and the Warehouse Projects, a "Project"; the Consulting
-------
Projects, the Base RBP Projects and the Warehouse Projects collectively, the
"Projects"; the
--------
15
implementation of the Projects collectively, the "Restructured Business
---------------------
Platform".)
- --------
4.02 Third Party Software. As part of the Migration Services, ISSC
--------------------
shall (1) procure a license in Unisource's name substantially in the form set
forth in Schedule T (the "DAI License") for the Distribution Architects
-----------
International, Inc. ("DAI") software described in Schedule N (the "DAI
---
Software") and (2) enter into a services agreement in ISSC's name substantially
- --------
in the form set forth in Schedule U for the enhancement and modification of the
DAI Software (the "DAI Services Agreement"). As part of the Warehouse Services,
----------------------
ISSC shall (a) procure a license in Unisource's name on terms and conditions
agreed upon by the Parties for the WMS software described in Schedule N and (b)
procure a license in Unisource's name on terms and conditions agreed upon by the
Parties for the TRS software described in Schedule N.
----------
4.03 New Project Development. Unisource and ISSC acknowledge that
-----------------------
(1) the level of effort set forth in the Supplement and (2) the implementation
----------
schedules set forth in Schedule N in respect of the development of the Projects
----------
("New Project Development") represent ISSC's best estimate (the "Initial Project
----------------------- ---------------
Development Estimate") as of date of the Agreement (the "Agreement Date") of the
- -------------------- --------------
level of effort necessary to complete the development of each of the Base XXXX
Projects in accordance with the applicable implementation schedules. Unisource
and ISSC shall re-evaluate the appropriateness of the Initial Project
Development Estimate in accordance with Section
-------
16
4.04 after the definition of the functional requirements for each of the Base
- ----
RBP Projects (the "RBP Requirements").
-----------------
4.04 Project Requirement Effort. (1) Within 120 days after the
--------------------------
Commencement Date, Unisource shall define and submit to ISSC the RBP
Requirements for NADS. (2) Within 30 days after the Commencement Date,
Unisource shall define and submit to ISSC the interim solution RBP Requirements
for NAS described in Schedule N. (3) On or before September 30, 1994,
----------
Unisource and ISSC shall agree upon the schedule for defining the RBP
Requirements for EIS, MIS and EDI.
4.05 Revised Project Development Estimate. Within 30 days after
------------------------------------
ISSC's receipt of the RBP Requirements for a Base RBP Project and as part of
the Migration Services, ISSC shall (1) determine the accuracy of the Initial
Project Development Estimate for such Base RBP Project with respect to the RBP
Requirements for such Base RBP Project and (2), if the Initial Project
Development Estimate is inaccurate by more than 20 percent, submit to
Unisource a revised estimate of (a) the level of effort necessary to complete
the development of the Base RBP Project and (b) the applicable implementation
schedule (such revised estimate, the "Revised Project Development Estimate"). If
------------------------------------
Unisource agrees with the Revised Project Development Estimate for a Base RBP
Project, the Revised Project Development Estimate shall be deemed the applicable
resource for such Base RBP Project (the "RBP Resource"). If Unisource in good
------------
faith disagrees with a Revised Project Development Estimate, Unisource and ISSC
shall jointly retain a third party knowledgeable in system integration
17
and development (e.g., Andersen Consulting) (the "Project Auditor") to assess
---- ---------------
the accuracy of such Revised Project Development Estimate. If the Project
Auditor determines that a Revised Project Development Estimate is accurate, the
Revised Project Development Estimate shall be deemed the RBP Resource for such
Base RBP Project. If the Project Auditor determines that the level of effort
set forth in a Revised Project Development Estimate exceeds the level of effort
necessary to complete the development of the applicable Base RBP Project in
accordance with the specified implementation schedule, the Project Auditor shall
calculate and provide a new estimate which shall be deemed the
RBP Resource for the applicable Base RBP Project. If the Project Auditor
determines that the level of effort set forth in a Revised Project Development
Estimate is less than the level of effort necessary to complete the development
of the applicable Base RBP Project in accordance with the specified
implementation schedule, (a) Unisource may upon notice to ISSC either accept (i)
the Revised Project Development Estimate or (ii) the estimate prepared by the
Project Auditor and (b) the estimate accepted by Unisource shall be deemed the
RBP Resource for the applicable Base RBP Project. ISSC shall provide the RBP
Resource on a fixed fee basis. Unisource and ISSC shall each pay one-half of
the fees and expenses charged by the Project Auditor pursuant to this Section
-------
4.05.
- ----
4.06 RBP Resource. In the event the RBP Resource for a Base RBP
------------
Project exceeds the Initial Project Development Estimate for such Base RBP
Project, Unisource shall pay for the
18
resources in excess of the Initial Project Development Estimate by (1)
reallocating resources from another Project to such Base RBP Project pursuant to
Schedule J and/or (2) paying an ARC rate in the amounts set forth in Schedule J.
- ---------- ----------
4.07 Consulting Baseline. As part of the Migration Services, ISSC
-------------------
shall provide the Consulting Projects up to the consulting baseline set forth in
the Supplement (the "Consulting Baseline"). Subject to Section 21.04, ISSC
---------- ------------------- -------------
shall increase or decrease the Consulting Baseline upon Unisource's request.
4.08 Implementation Schedules and Deliverables. As part of the
-----------------------------------------
Migration Services, except as otherwise provided in Section 4.09, ISSC shall (1)
------------
implement each of the Projects and (2) provide the deliverables described in
Schedule N in accordance with the implementation schedules set forth in Schedule
- ---------- --------
N or the Project Plans (collectively, the "Implementation Schedules"; each, an
- - ------------------------
"Implementation Schedule"). Unisource (a) may reallocate the Regions for the
- ------------------------
purposes of the Implementation Schedules in accordance with Schedule J and (b)
----------
shall receive a credit from ISSC for any net savings to ISSC resulting from such
reallocation or pay to ISSC any net increase to ISSC resulting from such
reallocation.
4.09 Extensions to the Implementation Schedules.* (1) Upon notice
------------------------------------------
from Unisource that Unisource desires ISSC to extend an Implementation Schedule
for a Unisource Service Location by more than XXXX days, (a) ISSC shall extend
the Implementation Schedule for the requested period of time and (b) Unisource
shall pay (i) the applicable extension fee set
* The Company has requested confidential treatment of redacted terms.
19
forth in Schedule J and (ii) pursuant to Section XXXX the XXXX XXXX XXXX in
---------- ------------
respect of the XXXX XXXX. (2) In the event an Implementation Schedule for a
Unisource Service Location is extended for more than XXXX days as a result of
XXXX XXXX to XXXX under this Agreement, ISSC shall be XXXX for, in addition to
the XXXX set forth in Section XXXX, all XXXX associated with XXXX the XXXX
------------
XXXX, including XXXX of the XXXX XXXX XXXX. (3) In the event Unisource and
ISSC agree to extend the Implementation Schedule for a Unisource Service
Location, (x) Unisource shall continue to pay pursuant to Section XXXX the XXXX
------------
XXXX XXXX in respect of the XXXX XXXX and (y) ISSC shall be responsible
for all XXXX XXXX XXXX in respect of the XXXX XXXX. (4) In the event the
Current Environment is extended pursuant to this Section 4.09 for a Unisource
------------
Service Location, ISSC shall provide to Unisource a XXXX within XXXX days
after the Location Completion Date for the amount by which ISSC's XXXX
and XXXX XXXX for XXXX the XXXX XXXX are XXXX as a XXXX of such XXXX.
4.10 Project Management. As part of the Migration Services, ISSC
------------------
shall be responsible for overall project management for the consolidation and
migration of Unisource's multiple business units to the XXXX XXXX XXXX,
including the project management services described in Schedule H.
----------
4.11 Machines and Equipment.* As part of the Migration Services,
----------------------
ISSC shall provide to Unisource the hardware and
* The Company has requested confidential treatment of redacted terms.
20
related equipment and utilities software set forth in Schedule R (the "RBP
---------- ---
Machines"). In the event the ISSC Project Executive and the Senior Unisource IS
- --------
Executive determine that any of the RBP Machines are not necessary for the
performance of the New Environment Services and are not already installed, ISSC
shall issue Unisource within XXXX days of such determination a credit in an
amount equal to the costs associated with any such RBP Machine, including
XXXX XXXX, XXXX XXXX and XXXX XXXX. The WMS Charges and the TRS Charges
include the hardware and related equipment and utilities software set
forth in Schedule R.
----------
4.12 Application Conversion. As part of the Migration Services, ISSC
----------------------
shall convert all applications set forth in Schedule N so that the functionality
----------
of such applications is re-created on the Restructured Business Platform and
provide training to enable the end-users to use such converted applications.
4.13 Data Conversion. As part of the Migration Services, ISSC shall
---------------
convert any Unisource Data as may be necessary to implement and support NADS and
any Unisource Data provided to ISSC after the Agreement Date so that such data
is in a form and on a media which can be used on the Restructured Business
Platform.
4.14 Testing Environments. As part of the Migration Services, ISSC
--------------------
shall provide (1) parallel operation/testing environments and (2) a training
environment for the Restructured Business Platform using production data
provided by Unisource.
21
4.15 Operation Readiness Tests. As part of the Migration Services,
-------------------------
ISSC shall perform the operation readiness tests described in Schedule N in
----------
respect of each of the components of the Restructured Business Platform
(collectively, the "Operation Readiness Tests"; each, an "Operation Readiness
------------------------- -------------------
Test").
- -----
4.16 Location Completion. Upon the successful completion of the
-------------------
Operation Readiness Tests for the Restructured Business Platform in respect of
a Unisource Service Location, Unisource shall notify ISSC that the migration to
the Restructured Business Platform in respect of such Unisource Service Location
is complete (the "Location Completion Date").
------------------------
4.17 Project Completion. Upon the successful completion of the
------------------
Operation Readiness Tests for NADS in respect of a Unisource region as described
in Schedule I (each, a "Region"), Unisource shall notify ISSC that the
---------- ------
implementation of NADS is complete for such Region (for each Region, the "NADS
----
Completion Date"). Upon the successful completion of the interim solution
- ---------------
described in Schedule N for NAS, Unisource shall notify ISSC that the interim
----------
solution of NAS is complete (the "NAS Interim Completion Date"). Upon
---------------------------
successful completion of the Operation Readiness Tests for (1) NAS for all of
the Unisource Service Locations, Unisource shall notify ISSC that the
implementation of NAS is complete (the "NAS Final Completion Date"), (2) EIS
-------------------------
for all of the Unisource Service Locations, Unisource shall notify ISSC that the
implementation of EIS is complete (the "EIS Completion Date"), (3) MIS for all
-------------------
of the
22
Unisource Service Locations, Unisource shall notify ISSC that the
implementation of MIS is complete (the "MIS Completion Date"), and (4) EDI
-------------------
for all of the Unisource Service Locations, Unisource shall notify ISSC that the
implementation of EDI is complete (the "EDI Completion Date"). Upon
-------------------
Unisource's approval to implement the Warehouse Projects, Unisource and ISSC
shall establish the completion dates for each of the Warehouse Projects and the
applicable liquidated damages in accordance with Section 4.19 if such completion
------------
dates are not achieved by ISSC.
4.18 Migration Completion. Upon the successful completion of the
--------------------
final Operation Readiness Tests for the Restructured Business Platform for all
of the Unisource Service Locations, Unisource shall notify ISSC that the
Restructured Business Platform is complete in respect of all of the Unisource
Service Locations (the "Migration Completion Date").
-------------------------
4.19 XXXX XXXX.* ISSC XXXX that in the XXXX the XXXX XXXX XXXX for
---------
any of the XXXX, the XXXX XXXX XXXX XXXX, the XXXX XXXX XXXX XXXX, the XXXX
XXXX, the XXXX XXXX XXXX or the XXXX XXXX XXXX is XXXX XXXX in the XXXX XXXX in
XXXX and the XXXX XXXX, Unisource will XXXX XXXX the XXXX of which are XXXX to
- ----
XXXX at XXXX XXXX. Accordingly, in XXXX to any XXXX of XXXX under Section XXXX,
------------
XXXX shall XXXX to XXXX, upon XXXX election, the following XXXX as XXXX XXXX and
XXXX as a XXXX if XXXX XXXX by more than the XXXX of XXXX XXXX in this Section
-------
XXXX to XXXX the XXXX XXXX XXXX for XXXX
- ---- ----
* The Company has requested confidential treatment of redacted terms.
23
of the XXXX, the XXXX XXXX XXXX XXXX, the XXXX XXXX XXXX, the XXXX XXXX XXXX,
the XXXX XXXX XXXX or the XXXX XXXX XXXX.
(1) In the event the XXXX for a XXXX is not XXXX within XXXX days of the
XXXX XXXX XXXX specified in XXXX as a result of XXXX XXXX to XXXX,
----
XXXX may XXXX, and upon such XXXX ISSC shall XXXX to XXXX, for each
XXXX for which XXXX does XXXX XXXX the XXXX XXXX XXXX the XXXX XXXX in
accordance with the following schedule: for the XXXX from (a) XXXX
through XXXX XXXX; (b) XXXX through XXXX, an XXXX XXXX; and (c) XXXX
through XXXX, an XXXX XXXX.
(2) In the event the XXXX is XXXX XXXX within XXXX of the XXXX XXXX XXXX
specified in XXXX as a result of XXXX XXXX to XXXX, XXXX may XXXX, and
----
upon such XXXX ISSC shall XXXX to XXXX, the XXXX XXXX in accordance
with the following schedule: for the XXXX from (a) XXXX through XXXX;
(b) XXXX through XXXX, an XXXX XXXX; and (c) XXXX through XXXX, an
XXXX XXXX.
(3) In the event the XXXX is XXXX XXXX within XXXX of the XXXX XXXX XXXX
specified in XXXX as a result of XXXX to XXXX, XXXX may XXXX, and upon
----
such XXXX
24
ISSC shall XXXX to XXXX, the XXXX XXXX in accordance with the
following schedule: for the XXXX from (a) XXXX through XXXX, XXXX; (b)
XXXX through XXXX, an XXXX XXXX; and (c) XXXX through XXXX, an XXXX
XXXX.
(4) In the event the XXXX is XXXX within XXXX of the XXXX for XXXX of the
XXXX as a result of XXXX to XXXX, XXXX may XXXX, and upon such XXXX
ISSC shall XXXX to XXXX, the XXXX XXXX in accordance with the
following schedule: for the XXXX from (a) XXXX through XXXX, XXXX; (b)
XXXX through XXXX, an XXXX XXXX;and (c) XXXX through XXXX, an XXXX
XXXX.
(5) In the event the XXXX is XXXX within XXXX of the XXXX for XXXX of the
XXXX as a result of XXXX to XXXX, XXXX may XXXX, and upon such XXXX
ISSC shall XXXX to XXXX, the XXXX XXXX in accordance with the
following schedule: for the XXXX from (a) XXXX through day XXXX, XXXX;
(b) XXXX through XXXX, an XXXX XXXX; and (c) XXXX XXXX XXXX, an XXXX
XXXX.
(6) In the event the XXXX is XXXX within XXXX of the XXXX for XXXX of the
XXXX as a result of XXXX, XXXX may XXXX, and upon such XXXX ISSC shall
25
XXXX to XXXX, the XXXX in accordance with the following schedule: for
the XXXX from (a) XXXX through XXXX, XXXX; (b) XXXX through XXXX, an
XXXX XXXX; and (c) XXXX through XXXX, an XXXX.
(7) If the XXXX described in
(a) Section 4.19(1) XXXX XXXX or
---------------
(b) Section 4.19(2), Section 4.19(3), Section 4.19(4),
--------------- --------------- ---------------
Section 4.19(5) and Section 4.19(6) in the XXXX XXXX, Unisource may
--------------- ---------------
(i) XXXX this XXXX, upon XXXX to XXXX within XXXX XXXX after the XXXX
of the XXXX or XXXX of XXXX giving XXXX to the XXXX, without regard to
Section XXXX or Section XXXX and (ii) XXXX an XXXX XXXX to XXXX XXXX
------------ ------------
to the XXXX XXXX. In addition to any XXXX XXXX to XXXX pursuant this
Section 4.19, XXXX shall be XXXX to XXXX for the XXXX between (x) XXXX
------------
XXXX XXXX XXXX of XXXX XXXX to such XXXX XXXX associated with such
XXXX and (y) the XXXX that XXXX XXXX XXXX XXXX to XXXX pursuant to
this Agreement to XXXX the XXXX.
If XXXX XXXX to XXXX the XXXX XXXX, Unisource's XXXX of such XXXX shall XXXX
XXXX by XXXX of XXXX XXXX of XXXX by XXXX (except with respect to the XXXX to
XXXX and XXXX XXXX from an XXXX XXXX pursuant to
26
Section 4.19(7), Article XXXX, Section XXXX and Section XXXX) that XXXX XXXX
- --------------- ------------ ------------ ------------
its XXXX under this XXXX with respect to such XXXX or XXXX of XXXX
giving XXXX to such XXXX.
4.20 Location Closures. ISSC shall administer and manage the closing
-----------------
of the information technology functions at any of the Unisource Service
Locations as a result of the migration to the Restructured Business Platform.
ISSC shall, upon Unisource's request, use commercially reasonable efforts to
identify and solicit, upon terms and prices most favorable to Unisource,
purchasers of Unisource's data processing assets, including by providing fair
market value listings, access to ISSC's used equipment brokers and polling ISSC
delivery sites equipment requirements. Unisource shall pay any costs associated
with such closure not included in the Monthly Services Charges.
ARTICLE 5. NEW ENVIRONMENT.
- --------- ---------------
5.01 New Environment Services. As of the Location Completion Date
------------------------
for each of the Unisource Service Locations and continuing throughout the Term,
ISSC shall provide to Unisource the systems operations and related services in
respect of the new environment at each such Unisource Service Location (the "New
---
Environment") (1) described in Schedule E and (2) otherwise identified in this
- ----------- ----------
Agreement as being part of the New Environment Services ((1) and (2)
collectively, the "New Environment Services"). Subject to Section 21.04, ISSC
------------------------ -------------
shall increase or decrease the amount of the New Environment Services according
to Unisource's demand for the New Environment Services.
27
5.02 Dedicated Environment. ISSC shall provide the New Environment
---------------------
Services in a hardware and software environment dedicated solely to Unisource.
In the event the Parties agree to migrate Unisource to a shared hardware and
software environment, the Parties shall enter into an amendment to this
Agreement modifying the terms of this Agreement to reflect the migration to such
shared environment.
5.03 Machines. ISSC shall provide the New Environment Services using
--------
those machines and equipment, which are (1) located at the Unisource Service
Locations and (2) either (a) provided by ISSC, or for which ISSC assumes
financial and administrative responsibility, on or after the Commencement Date,
including the RBP Machines and the machines provided as part of the WMS and TRS
Projects (the "ISSC Machines") or (b) owned by Unisource on or after, or for
-------------
which Unisource retains financial and administrative responsibility after, the
Commencement Date ((1) and (2) collectively, the "Machines").
--------
5.04 Replacements. As part of the New Environment Services, ISSC
------------
shall, upon Unisource's approval, replace and provide additional Machines as may
be necessary for ISSC to perform the Services in accordance with the Performance
Standards. Upon request of Unisource no more than once every Contract Year
after the completion of the third Contract Year, ISSC shall provide to Unisource
an estimate of ISSC's prospective charges in respect of the ISSC Machines upon
the expiration or termination of this Agreement in such Contract Year according
to the formula set forth in Section 26.08.
-------------
28
5.05 Machine Maintenance. As part of the New Environment Services,
-------------------
ISSC shall provide to Unisource (1) maintenance and support services, including
upgrades (except for upgrades due to Unisource's growth which shall be provided
by ISSC at Unisource's expense), as necessary for ISSC to perform the Services
in accordance with the Performance Standards for the ISSC Machines and (2)
support services for the Data Network as described in Schedule E.
----------
5.06 Systems Software. As part of the New Environment Services, ISSC
----------------
shall have financial, administrative, operational and maintenance responsibility
for all systems software which is part of the New Environment.
5.07 New Releases and Versions of the Software. As part of the New
-----------------------------------------
Environment Services, ISSC shall, after any such release or version is
commercially available according to a schedule to be agreed upon by Unisource
and ISSC, (1) provide, install on the Machines after sufficient testing and
maintain new releases and versions of the systems software which is part of the
New Environment and (2) provide (to the extent provided as part of third party
maintenance services at no additional charge), install on the Machines after
sufficient testing and maintain new releases and versions of the applications
software which is part of the New Environment.
5.08 Systems Software Maintenance. As part of the New Environment
----------------------------
Services, ISSC shall provide Unisource with systems software maintenance and
systems software production support services, including (1) changes and
enhancements to the systems
29
software, (2) immediate preventive and corrective maintenance to correct defects
and failures in the systems software and (3) replacements of the systems
software or additional systems software, as ISSC deems necessary, in order to
perform the Services in accordance with the Performance Standards.
5.09 Systems Management. As part of the New Environment Services,
------------------
ISSC shall be responsible for (1) the management services described in Schedule
--------
E in respect of the Software and the Machines (collectively, the "Systems") and
- - -------
(2) within 180 days of the Migration Completion Date, creating and maintaining
an inventory and configuration diagram of the Data Network. ISSC shall provide
to Unisource every 180-day period during the Term a revised copy of such
inventory and configuration diagram.
5.10 Help Desk. As part of the New Environment Services, ISSC shall
---------
provide the help desk services described in Schedule M. ISSC shall provide to
----------
Unisource once every 30 days after the Commencement Date a report of all help
desk services provided during the preceding 30-day period.
5.11 EDI. As part of the New Environment Services, ISSC shall
---
provide (1) the electronic data interchange availability included in the DAI
Software to Unisource's suppliers and customers and (2) the translation software
described in Schedule N-10.
-------------
5.12 Data Network Management. As part of the New Environment
-----------------------
Services, ISSC shall provide such management and
30
related services in respect of the Data Network as may be requested by
Unisource.
5.13 Data Network Services. As part of the New Environment Services,
---------------------
ISSC shall receive and review the invoices from Unisource's Data Network service
provider for the Data Network services provided to Unisource for such invoice
period. Unisource shall be the customer of record with such Data Network
provider. ISSC shall pay such invoices up to the Data Network baseline set
forth in the Supplement. Once every 90-day period during the Term, ISSC shall
----------
review Unisource's actual use of Data Network services for the preceding 90-day
period and ISSC's projected use for the following 90-day period. If this review
demonstrates that Unisource's use of the Data Network services for the preceding
90-day period was below the Data Network baseline resource for such 90-day
period, ISSC shall issue to Unisource a credit in an amount equal to the unused
portion of the baseline for such period. If Unisource anticipates that its use
of the Data Network services for the following 90-day period will be less than
the baseline resource allocated for use during such period, ISSC shall reduce
the Data Network baseline by the reduced amount and shall issue to Unisource a
credit equal to the reduced amount. If, at any time during the Term, Unisource
desires to pay its Data Network invoices directly, ISSC shall (1) submit such
invoices to Unisource for payment within a reasonable period of time prior to
the due date or, if a discount for early payment is given, the date on which
Unisource may pay such invoice with a discount, and (2) reduce the Monthly
Services
31
Charges for each month after Unisource's request by one-twelfth of the Data
Network baseline for the applicable Contract Year.
5.14 Data Services. As part of the New Environment Services, ISSC
-------------
shall provide printed output or electronic print files to the locations
designated by Unisource.
5.15 Technology Refresh in a Shared Environment. If ISSC migrates
------------------------------------------
Unisource to a shared hardware and software environment, ISSC shall (1) review
once every six months during the Term, as part of the New Environment Services,
the performance of the New Environment to determine the need for a refresh to
the hardware and software currently being used to provide the Services and (2)
refresh such hardware and software, upon Unisource's approval, (a) as may be
necessary to prevent the degradation of the Services and (b) at least once every
three years after the date on which such hardware and software was installed and
operational at the applicable Service Location.
ARTICLE 6. APPLICATION DEVELOPMENT AND MAINTENANCE.
- --------- ---------------------------------------
6.01 Services. ISSC shall provide application development and
--------
maintenance services (the "AD/M Services") in (1) the Current Environment to
-------------
the extent and at the levels provided by the In-Scope Personnel as of the
Commencement Date and (2) the New Environment up to the New AD/M Baseline. The
AD/M Services include defect identification and fixes, regulatory and statutory
mandated changes required by Unisource's business operations, enhancements,
version and release upgrades to existing operating applications and the
programming of any new applications. The migration of Unisource's information
32
technology operations to the Restructured Business Platform shall not be charged
against the New AD/M Baseline. (The Current Services, the Migration Services,
the New Environment Services and the AD/M Services collectively, the "Systems
-------
Operations Services".)
- -------------------
6.02 Current Environment Baseline. As of the Commencement Date and
----------------------------
continuing for each Unisource Service Location until the Location Completion
Date for such Unisource Service Location, ISSC shall provide the AD/M Services
for each Unisource Service Location to the extent provided by the In-Scope
Employees as of the Commencement Date. Subject to Section 21.04, ISSC shall
-------------
increase or decrease the amount of the AD/M Services according to Unisource's
demand for the AD/M Services.
6.03 New Environment Baseline. As of the Commencement Date and
------------------------
continuing throughout the Term, ISSC shall provide the AD/M Services in
connection with the New Environment from a central location in accordance with
Section 10.03 up to the AD/M baselines set forth in the Supplement (the "New
- ------------- ---
AD/M Baseline"). Subject to Section 21.04, ISSC shall increase or decrease the
- ------------- -------------
amount of the AD/M Services according to Unisource's demand for the AD/M
Services.
6.04 AD/M Proposals.* As part of the AD/M Services, ISSC shall
--------------
provide Unisource with a proposal in respect of ISSC's development of any
application in connection with the AD/M Services containing a description of the
scope and functionality of such application and an estimate of the computing,
communications and human resources and run-time
* The Company has requested confidential treatment of redacted terms.
33
requirements necessary to develop and operate such application. Upon receipt of
Unisource's approval of a proposal (which approval shall be in Unisource's sole
discretion), ISSC shall commence the Ernst & Young Navigator Systems
Services(SM) development cycle. If the XXXX XXXX in respect of an XXXX XXXX the
XXXX described in the XXXX, XXXX shall be XXXX for all of the XXXX to XXXX in
respect of the XXXX which XXXX the XXXX included in the XXXX XXXX.
6.05 Application Installation Standards. As part of the Systems
----------------------------------
Operations Services, ISSC shall develop, modify and enhance such existing and
new applications as may be requested by Unisource in accordance with the
application installation standards described in Schedule K.
----------
6.06 New Metric. Each Contract Year during the Term, the Joint
----------
Advisory Committee shall review the manner in which the AD/M Services is
measured. If the Joint Advisory Committee determines that a more appropriate
measurement standard exists than the measurement standard in effect at that
time, the New AD/M Baseline shall be converted to the new measurement method so
that Unisource receives at least the same amount of AD/M Services that it would
have received if the measurement method had not been modified.
6.07 AD/M Consumption in the New Environment.* If the metric being
---------------------------------------
used by ISSC and Unisource to measure use of the New AD/M Baseline relates to a
unit of work as opposed to a number of people, Unisource may, upon notice to
ISSC prior to October 1st
*The Company has requested confidential treatment of redacted terms.
34
of the applicable Contract Year, carryover up to XXXX of the unused portion of
the New AD/M Baseline for such Contract Year to the New AD/M Baseline in the
next Contract Year. Once every XXXX during the period which the metric used to
measure the new AD/M Baseline relates to a unit of work, ISSC shall provide to
Unisource a report specifying the units of work expended during the previous
XXXX and the anticipated expenditure during the following XXXX XXXX.
6.08 AD/M Commitment. ISSC shall maintain a core level of person-
---------------
months for each Contract Year in connection with, and as part of, the AD/M
Services in the New Environment (the "AD/M Commitment"). As of the Commencement
---------------
Date, the AD/M Commitment shall equal XXXX of person-months for the New
AD/M Baseline for the applicable Contract Year.
6.09 Third Party Maintenance and Support.* As part of the New
-----------------------------------
Environment Services, ISSC shall enter into a maintenance agreement with XXXX in
respect of the XXXX Software substantially in the form set forth in Schedule V
----------
(the "DAI Maintenance Agreement"). In the event ISSC assumes, upon Unisource's
-------------------------
approval, responsibility for providing any of the maintenance and support
services provided by DAI or any other third party, ISSC shall provide the same
level of services as were provided by DAI or such other third party at XXXX
XXXX XXXX to Unisource.
ARTICLE 7. UNISOURCE RESPONSIBILITIES.
- --------- --------------------------
Unisource shall be responsible for:
(1) personal computers, desk top terminals and printers which are not RBP
Machines or otherwise provided by
* The Company has requested confidential treatment of redacted terms.
35
ISSC as part of the Restructured Business Platform ("End User
--------
Machines"), including leases,depreciation costs, growth and
--------
maintenance;
(2) in the Current Environment, office automation software used by end
users which was not (a) installed, provided or developed by ISSC as
part of the Services or (b) supported by the Affected Employees as of
the Commencement Date;
(3) in the New Environment, office automation software used by end users
which was not installed, provided or developed by ISSC as part of the
Services;
(4) in the Current Environment, end user requirements for application
development to the extent not supported by the Affected Employees as
of the Commencement Date;
(5) in the New Environment, end user requirements for application
development;
(6) in the Current Environment, end user office support, including
clerical and administrative tasks and courier and internal
distribution of computer output to the end user, to the extent not
performed by the Affected Employees as of the Commencement Date;
(7) in the New Environment, end user office support, including clerical
and administrative tasks and courier and internal distribution of
computer output to the end user, unless generated by an ISSC service
location;
(8) password authorization and data security management;
36
(9) specified responsibilities in connection with projects, including
selection of application software packages;
(10) financial and operational responsibilities for those applications in
the Current Environment that are not replaced by the Restructured
Business Platform;
(11) in the Current Environment, manual data entry functions for data
interface, to the extent not performed by the Affected Employees as of
the Commencement Date;
(12) in the New Environment, manual data entry functions;
(13) payment of reasonable out-of-pocket costs for mail, messenger, postage
and freight;
(14) in the Current Environment, microfilm and microfiche operations and
distribution to the extent not performed by the Affected Employees as
of the Commencement Date;
(15) in the New Environment, microfilm and microfiche operations and
distribution, unless generated by an ISSC service location;
(16) moves, adds and changes for End User Machines and voice equipment;
(17) payment of all usage fees for disaster recovery contracts, if any, for
the Current Environment;
(18) payment of all common carrier charges for voice services and local,
long distance and WATS telecommunications services incurred by
Unisource other than in connection with data transmission;
37
(19) in the Current Environment, office space, data center facilities and
terminals provided by Unisource to the Affected Employees as of the
Agreement Date;
(20) office space for ISSC's Project Office as described in Schedule H; and
----------
(21) the Unisource responsibilities described in the Schedules.
ARTICLE 8. CONTRACT ADMINISTRATION.
- --------- -----------------------
8.01 ISSC Responsibilities.* Throughout the Term, ISSC shall be
---------------------
responsible for managing, administering and maintaining the agreements for the
information technology assets retained by Unisource which are set forth in
Schedule W or which ISSC gains knowledge of after the Agreement Date, except
- ----------
for those agreements relating to Azerty (the "Retained Resources"). ISSC shall
------------------
provide Unisource with reasonable notice of any renewal, termination or
cancellation dates and fees in respect of the Retained Resources. Upon
Unisource's consent, ISSC shall, to the extent permitted by the agreements in
respect of the Retained Resources modify, terminate or cancel any such
agreements. Any modification, termination or cancellation fees or charges
imposed upon Unisource in connection with any such modification, termination or
cancellation shall be XXXX XXXX XXXX, except for any fee or charge which (1) was
XXXX or XXXX an XXXX or XXXX XXXX, including XXXX to XXXX XXXX XXXX of a XXXX,
XXXX or XXXX XXXX or (2) XXXX or its XXXX. The fees and charges
* The Company has requested confidential treatment of redacted terms.
38
described in Section 8.01(1) and Section 8.01(2) shall be XXXX XXXX.
--------------- ---------------
8.02 Performance Under Agreements.* Each of Unisource and ISSC
----------------------------
shall promptly inform the other Party of any breach of, or misuse or fraud in
connection with, any agreement in respect of the Retained Resources and shall
cooperate with the other Party to prevent or stay any such breach, misuse or
fraud. XXXX shall XXXX XXXX for any XXXX or XXXX (including XXXX to a XXXX as a
XXXX XXXX to XXXX XXXX XXXX pursuant to the preceding sentence, associated XXXX
XXXX XXXX and other XXXX XXXX) incurred by XXXX as a result of XXXX or XXXX XXXX
of its XXXX under this XXXX with respect to the XXXX XXXX.
8.03 Third Party Invoices.* Provided that ISSC (1) is the addressee
--------------------
on such invoice or (2) receives a copy of such invoice from Unisource in a
timely fashion, ISSC shall (a) receive all invoices submitted by third parties
in connection with the Retained Resources (collectively, the "Retained Resources
------------------
Invoices"; each, "Retained Resource Invoice"), (b) review and correct any
- -------- -------------------------
errors in any such Retained Resources Invoices in a timely manner and (c) submit
such Retained Resources Invoices to Unisource for payment within a reasonable
period of time prior to the due date or, if a discount for each payment is
given, the date on which Unisource may pay such Retained Resource Invoice with a
discount. Unisource shall pay the Retained Resources Invoices received and
approved by ISSC.
* The Company has requested confidential treatment of redacted terms.
39
Unisource shall only be responsible for payment of the Retained Resources
Invoices and shall not be responsible to ISSC for any management, administration
or maintenance fees of ISSC in connection with the Retained Resources Invoices.
Unisource shall be responsible for XXXX in respect of the Retained Resources
Invoices; provided, however, that XXXX submitted the applicable XXXX to XXXX for
XXXX within a reasonable XXXX prior to the XXXX any such XXXX is XXXX. If XXXX
to XXXX a XXXX to XXXX for XXXX in a XXXX manner, ISSC shall XXXX for the XXXX
or any late XXXX in respect of such XXXX.
ARTICLE 9. PERFORMANCE STANDARDS.
- --------- ---------------------
9.01 Current Environment. As of the Commencement Date and until
-------------------
the migration of all of the Unisource Service Locations in a Region to the
Restructured Business Platform, ISSC shall provide the Current Services at each
of the Unisource Service Locations in such region at least at the performance
standards for such Unisource Service Locations described in Schedule E
----------
(collectively, the "Current Performance Standards").
-----------------------------
9.02 New Environment. Within 180 days of the migration of all of the
---------------
Unisource Service Locations in a Region to the Restructured Business Platform,
Unisource and ISSC shall establish performance standards for all key functions
performed by ISSC in the New Environment for the Unisource Service Locations in
such Region (the "Interim Performance Standards"). Within 180 days of the
-----------------------------
Migration Completion Date, Unisource and
40
ISSC shall establish system-wide performance standards in the New Environment
(the "New Environment Performance Standards").
-------------------------------------
9.03 New Services Performance Standards. ISSC shall provide the
----------------------------------
New Services at the Performance Standards (1) specified in the New Services Work
Order or (2) otherwise established by Unisource and ISSC ((1) and (2)
collectively, the "New Services Performance Standards"). (The Current
----------------------------------
Performance Standards, the Interim Performance Standards and the New Services
Performance Standards collectively, the "Performance Standards".)
---------------------
9.04 Adjustment of Performance Standards. The Joint Advisory
-----------------------------------
Committee (1) shall review the Performance Standards for the preceding 12 months
during the last calendar quarter of every Contract Year and (2), in respect of
any Performance Standards that require periodic adjustment or are no longer
appropriate because of an increase, decrease or change to the Services, shall
adjust the Performance Standards for the subsequent Contract Year and (3), in
respect of all other Performance Standards, may adjust the Performance Standards
for the subsequent Contract Year. In addition, either Unisource or ISSC may, at
any time upon notice to the other Party, initiate negotiations to review and,
upon agreement by the Joint Advisory Committee, adjust any Performance Standard
which such Party in good faith believes is inappropriate at the time.
9.05 Reports. ISSC shall provide monthly performance reports to
-------
Unisource in a form agreed upon by Unisource and ISSC.
41
ARTICLE 10. SERVICE LOCATIONS.
- ---------- -----------------
10.01 Service Locations. The Services shall be provided from (1)
-----------------
the Unisource Service Locations, (2) ISSC's Lexington, Kentucky data center
(the "ISSC Data Center") and (3) any other data center or location designated by
----------------
Unisource or ISSC; provided, however, that any such other data center or
location must be approved by Unisource if the migration of any of the Services
to such data center or location would result in incremental costs to Unisource
or have an adverse impact on Unisource's operations ((1), (2) and (3)
collectively, the "Service Locations").
-----------------
10.02 Safety and Security Procedures. (1) As part of the Current
------------------------------
Services, ISSC shall maintain and enforce at the Unisource Service Locations the
safety and security procedures in effect at the Unisource Service Locations as
of the Commencement Date, including the safety and security procedures described
in Schedule L to the extent such procedures were maintained and enforced by the
----------
Affected Employees as of the Commencement Date. (2) As part of the New
Environment Services, ISSC shall maintain and enforce at the ISSC Data Center,
and any other Service Location from which the Services are provided, safety and
security procedures, including the safety and security procedures described in
Schedule L, that are at least (a) equal to industry standards for such
- ----------
Service Locations and (b) as rigorous as those procedures in effect at the
Service Locations as of the Commencement Date.
42
10.03 Facilities for the Central Development Group and the Project
------------------------------------------------------------
Development Group. During the first three Contract Years, Unisource and ISSC
- -----------------
shall each provide office space for one-half of (1) the centralized applications
development and maintenance group (the "Central Development Group"), (2) the
-------------------------
New Projects Development group (the "Project Development Group") and (3) the
-------------------------
consulting/management group for the Projects (the "Consulting/Management
---------------------
Group"), but in any event Unisource's share of the office space pursuant to
- -----
this Section 10.03 shall not exceed 8,000 square feet. During the fourth through
-------------
tenth Contract Years, ISSC shall provide at its own expense the office space for
the Central Development Group, the Project Development Group and the
Consulting/Management Group. During the Term and as part of the Systems
Operations Services, ISSC shall provide office equipment, terminals and other
materials necessary for the Central Development Group, the Project Development
Group and the Consulting/Management Group to perform under this Agreement.
ARTICLE 11. NEW SERVICES.
- ---------- ------------
11.01 New Services. Unisource may from time to time request that
------------
ISSC perform services (1) outside the scope of the Services or (2) which require
resources not covered by the Annual Services Charges or require additional
start-up expenses (the "New Service(s)"). Upon receipt of such a request from
--------------
Unisource, ISSC shall inform Unisource as soon as practicable after receipt of
Unisource's request as to whether ISSC desires to perform such New Service and,
if so, ISSC shall provide Unisource with (a) a written description of the work
ISSC
43
anticipates performing in connection with such New Service, (b) a schedule
for commencing and completing the New Service, (c) ISSC's prospective charges
for such New Service (the "New Services Fees"), (d) when appropriate, a
-----------------
description of any software to be developed or modified by ISSC (the "New
---
Application(s)") or hardware to be provided by ISSC in connection with such
- --------------
New Service, (e) when appropriate, the software and hardware resources and run-
time requirements necessary to develop and operate any New Applications, (f) the
human resources necessary to develop and operate the product or provide the
services, (g) when appropriate, a list of any existing applications or hardware
included in or to be used in connection with such New Service, (h) when
appropriate, acceptance test criteria and procedures in respect of any New
Applications or any products or services and (i) function point estimate, if
applicable. In the event Unisource elects to have ISSC perform the New Service,
Unisource and ISSC shall execute a work order to this Agreement in substantially
the form set forth in Schedule F (each, a "New Services Work Order"). ISSC shall
---------- -----------------------
not begin performing any New Service until a New Services Work Order in respect
of such New Service has been executed on behalf of Unisource. (The Systems
Operations Services and the New Services collectively, the "Services".)
--------
11.02 Third Party Services.* Notwithstanding any request made to
--------------------
ISSC by Unisource pursuant to Section 11.01, Unisource shall have the right to
-------------
contract with a third party to perform (1) any New Service, including systems
operations and
* The Company has requested confidential treatment of redacted terms.
44
related services to augment or supplement the Services or to interface with the
Systems and (2) a XXXX, if the XXXX XXXX determines that the XXXX XXXX XXXX XXXX
for such XXXX is XXXX by XXXX or more. In the event Unisource contracts with a
third party to perform any New Service, ISSC shall cooperate with Unisource and
any such third party to the extent reasonably required by Unisource, including
by providing: (1), in writing to the extent available in writing, requirements,
standards and policies for systems operations so that the enhancements or
developments of such third party may be operated by ISSC, (2) assistance and
support services to such third party at current market prices and (3) third
party access to the Systems in connection with such New Service. Unisource shall
require any such third party to comply with ISSC's reasonable requirements
regarding operations, confidentiality and security in accordance with the
Procedures Manual. Unisource shall receive a XXXX from ISSC for any XXXX XXXX to
ISSC resulting from the XXXX of a XXXX by a XXXX.
ARTICLE 12. HUMAN RESOURCES.
- ---------- ---------------
12.01 Affected Employees. ISSC or IBM Canada shall extend an offer
------------------
of employment to those Unisource employees set forth in Schedule O (the
----------
"Affected Employees") with an employment start date (the "Start Date") of not
------------------ ----------
later than January 17, 1994.
12.02 Hiring Requirements. ISSC or IBM Canada shall hire those
-------------------
Affected Employees receiving offers who:
45
(1) are employed by Unisource and have not been reassigned to an out-of-
scope position within Unisource as of the date the offer is made;
(2) meet ISSC's customary pre-employment screening procedures for health,
drug and background criteria or IBM Canada's customary pre-employment
screening procedures;
(3) accept the offer of employment from ISSC or IBM Canada within five
business days from the date the offer is made; and
(4) if requested by Unisource, sign a release substantially in the form
set forth in Schedule X ((1) through (4) collectively, the "Hiring
Requirements").
ISSC or IBM Canada shall make hiring decisions regarding the Affected Employees
based on the Hiring Requirements. ISSC or IBM Canada shall be solely
responsible for making such hiring decisions, subject to the provisions of
this Section 12.02.
-------------
Those Affected Employees not receiving a final employment offer or who decline a
final employment offer from ISSC or IBM Canada shall remain the responsibility
of Unisource.
12.03 Compensation.* Each offer of employment to an Affected
------------
Employee shall include an initial base salary of XXXX XXXX XXXX the XXXX XXXX
that XXXX such XXXX XXXX XXXX from XXXX XXXX of the XXXX XXXX. The Affected
Employees' XXXX XXXX as of the Agreement Date are set forth in XXXX. In addition
to XXXX of such XXXX, ISSC and IBM Canada, as appropriate, shall XXXX up to
* The Company has requested confidential treatment of redacted terms.
46
XXXX in the XXXX (the "XXXX")to the XXXX XXXX in XXXX as XXXX for XXXX,
according to ISSC or IBM Canada's normal XXXX and XXXX XXXX for services
performed in the Current Environment. ISSC's and IBM Canada's obligation to XXXX
from the XXXX to an XXXX XXXX XXXX shall XXXX upon the XXXX XXXX XXXX for such
XXXX Unisource Service Location. Unisource shall receive a XXXX from ISSC for
the XXXX of XXXX unused XXXX of the XXXX XXXX. ISSC or IBM Canada, as
appropriate, shall offer XXXX to the Affected Employees for positions
comparable, with some exceptions in XXXX and XXXX positions, to the positions in
which such Affected Employees are employed as of the Agreement Date. Each offer
to an Affected Employee shall include the XXXX XXXX XXXX to similarly situated
ISSC or IBM Canada employees; provided, however, that the Affected Employees'
tenure with Unisource as set forth in Schedule O shall be added to such
----------
employees' length-of-service with (1) ISSC when calculating (a) vacation
eligibility and (b) vesting in ISSC's pension plan and (2) IBM Canada when
calculating (i) vacation eligibility, (ii) XXXX and (iii) vesting in IBM Canada
pension plan. While the Affected Employees' tenure with Unisource as set forth
in Schedule O shall be added to such employees' length-of-service with ISSC
----------
or IBM Canada when calculating vesting in ISSC's or IBM Canada's pension plans,
the actual pension benefits earned under ISSC's or IBM Canada's pension plan by
such
47
employees shall be determined solely by the Affected Employees length-of-service
with ISSC or IBM Canada.
12.04 Responsibilities. Prior to the applicable Start Dates and
----------------
subject to Section 12.05, (1) Unisource shall be responsible for staffing of the
-------------
Unisource Service Locations and (2) all Affected Employees shall perform their
duties under the direction and control of Unisource and shall be treated as
Unisource employees for all purposes throughout such period; provided, however,
that nothing herein shall be interpreted so as to relieve ISSC of its
obligations to provide the Services as of the Commencement Date.
12.05 Reassignment. Prior to the applicable Start Dates, Unisource
------------
shall review with and receive ISSC's or IBM Canada's concurrence before
reassigning any Affected Employees to out-of-scope positions within Unisource.
Replacements for the Affected Employees that are either reassigned within or
resign from Unisource prior to the applicable Start Dates shall be selected by
Unisource and approved by ISSC or IBM Canada, as appropriate.
12.06 XXXX Employment XXXX.* Those XXXX XXXX XXXX by (1) ISSC shall
--------------------
be offered a XXXX XXXX XXXX of not XXXX than XXXX and (2) those XXXX XXXX by IBM
Canada shall be offered an XXXX of XXXX ((1) and (2) each, the "XXXX XXXX
---------
XXXX"); provided, however, that nothing herein shall limit ISSC's or IBM
- ----
Canada's XXXX to XXXX an XXXX XXXX for XXXX based on XXXX or XXXX XXXX or
*The Company has requested confidential treatment of redacted terms.
48
XXXX (the "XXXX"). IBM Canada's standard practices for XXXX of XXXX and XXXX, if
applicable, shall be used to determine if any XXXX are XXXX to IBM Canada XXXX.
Upon the applicable XXXX XXXX, ISSC or IBM Canada shall for XXXX of the XXXX
either:
(a) XXXX the XXXX XXXX without a pre-defined XXXX;
(b) XXXX the XXXX in XXXX or XXXX current XXXX for some defined XXXX of
XXXX; or
(c) XXXX the XXXX XXXX.
If ISSC or IBM Canada intends to XXXX (other than for the XXXX) any XXXX (i)
after the XXXX of the XXXX, or any XXXX thereto as specified in Section XXXX
------------
(b), and (ii) XXXX to or XXXX the XXXX for such XXXX Unisource XXXX, ISSC or IBM
- ---
Canada, as appropriate, shall XXXX such XXXX at least XXXX notice of such
intent.
12.07* ISSC XXXX XXXX. If an XXXX XXXX (1) does not, pursuant to
--------------
Section XXXX (a), XXXX an XXXX of XXXX with ISSC or (2) is XXXX (other
- ----------------
than for the XXXX) by ISSC (a) after the XXXX of the XXXX XXXX XXXX, or any
extension thereto as specified in Section XXXX(b), and (b) XXXX to or on the
---------------
XXXX XXXX XXXX for such XXXX XXXX Unisource
*The Company has requested confidential treatment of redacted terms.
49
XXXX XXXX, such XXXX shall, upon XXXX from XXXX, XXXX:
(i) a XXXX XXXX XXXX to XXXX of the XXXX XXXX XXXX for XXXX XXXX and
XXXX of XXXX with XXXX as set forth in Schedule X and XXXX;
----------
provided, however, that the XXXX XXXX XXXX pursuant to this Section
-------
12.07(i) shall not XXXX XXXX of such XXXX XXXX XXXX;
--------
(ii) a XXXX XXXX to the XXXX XXXX of the XXXX of XXXX the XXXX XXXX
then-current XXXX XXXX for a XXXX of XXXX equal to the XXXX of XXXX
as XXXX above in Section 12.07(i) ((i) and (ii) collectively, the
----------------
"ISSC XXXX XXXX"); and
---------------
(iii) upon XXXX a XXXX from XXXX XXXX XXXX of the XXXX XXX XXX the "ISSC
----
XXXX XXXX XXXX").
---------------
The ISSC XXXX and ISSC XXXX XXXX shall be considered as XXXX to the
XXXX for XXXX XXXX XXXX.
12.08* IBM Canada XXXX. If an XXXX XXXXX (1) does not, pursuant
---------------
to Section XXXX(a), accept an XXXX of XXXX with XXXX or (2) is XXXX (other
---------------
than for the XXXX) by XXXX (a) after the XXXX of the XXXX, or any XXXX thereto
as specified in Section XXXX(b), and (b) prior to or on
---------------
*The Company has requested confidential treatment of redacted terms.
50
the XXXX for such XXXX XXXX such XXXX shall, upon XXXX from XXXX XXXX, XXXX:
(i) a XXXX equal to (A) XXXX of the XXXX XXXX XXXX for XXXX XXXX and
XXXX XXXX XXXX of XXXX with XXXX as set forth in Schedule XXXX and
-------------
XXXX; provided, however, that the XXXX XXXX XXXX in this Section
-------
12.08(i)(A) shall XXXX XXXX XXXX of such XXXX, and (B) XXXX of the
-----------
XXXX; and
(ii) a XXXX XXXX XXXX to the XXXX of XXXX the Affected Employee's
current XXXX XXXX for a XXXX of XXXX XXXX to the XXXX of the XXXX
XXXX provided in Section 12.08(i)(A) ((i) and (ii) collectively,
-------------------
the "XXXX").
----
(The ISSC XXXX XXXX, ISSC XXXX XXXX and the XXXX collectively, the "XXXX".) The
----
XXXX XXXX shall be treated as permitted under the XXXX of XXXX at the XXXX of
the XXXX.
12.09* XXXX and XXXX Responsibilities. Unisource shall have XXXX XXXX
-------------------------------
for the Separation Allowances for the period specified in Section 12.07 and
-------------
Section 12.08. ISSC or IBM Canada shall XXXX, XXXX and XXXX to the XXXX XXXX
- -------------
XXXX the XXXX
*The Company has requested confidential treatment of redacted terms.
51
XXXX and XXXX XXXX for the XXXX XXXX XXXX on a XXXX.
12.10 Termination of Responsibility. *Unisource's XXXX XXXX for the
-----------------------------
XXXX XXXX and ISSC's and IBM's Canada's obligation to provide at least XXXX XXXX
notice prior to XXXX of an Affected Employee pursuant to Section 12.06 shall (1)
-------------
be XXXX by ISSC or IBM Canada, as appropriate, on a XXXX XXXX XXXX by XXXX XXXX
XXXX XXXX and (2) XXXX in respect of the XXXX XXXX XXXX as of the XXXX XXXX for
each such XXXX Unisource XXXX XXXX.
12.11 Human Resource Representative. The ISSC representative
-----------------------------
responsible for the transition of the Affected Employees to ISSC and IBM Canada
is Joe Lockaby (the "HR Representative"). Prior to the Start Date, ISSC or IBM
-----------------
Canada shall not replace or reassign the HR Representative without Unisource's
consent except by reason of death, disability or termination.
12.12 Affected Employee Replacements.* Except as described in
------------------------------
Section 3.14, ISSC shall be responsible for (1) filling the positions of any
- ------- ----
Affected Employees not hired by ISSC pursuant to this Article 12 and (2)
----------
replacements for the Affected Employees ((1) and (2) collectively, the
"Affected Employee Replacements"; each, an "Affected Employee Replacement")
------------------------------ -----------------------------
until the Location Completion Date of the Unisource Service Location for any
such Affected Employee Replacement. ISSC shall be
*The Company has requested confidential treatment of redacted terms.
52
XXXX for the XXXX and XXXX for the XXXX XXXX XXXX. The completion and severance
allowances for the Affected Employee Replacements shall be XXXX, and XXXX in the
XXXX as, the ISSC XXXX and the ISSC XXXX or the XXXX XXXX as applicable.
Unisource shall receive a XXXX from XXXX XXXX to the XXXX of any XXXX included
in the XXXX XXXX XXXX for any XXXX of the XXXX XXXX that are not XXXX within
XXXX of the XXXX such XXXX became XXXX until any such XXXX is XXXX.
ARTICLE 13. PROJECT TEAM.
- ---------- ------------
13.01 Joint Advisory Committee. By January 31, 1994, Unisource and
------------------------
ISSC shall each appoint four members of its management staff, including the ISSC
Project Executive, the Senior Unisource IS Executive and the Unisource IS
Executive to serve on a joint advisory committee (the "Joint Advisory
--------------
Committee"). Unisource shall designate one of its four members on the Joint
Advisory Committee to act as the chairman of the Joint Advisory Committee. The
Joint Advisory Committee shall be authorized and responsible for (1) generally
overseeing the performance of this Agreement, (2) conducting quarterly reviews
of the progress of the Projects, (3) conducting annual reviews of (a) the
operating and strategic plans prepared by the ISSC Project Executive and (b)
performance objectives and measurements for the subsequent Contract Year and (4)
resolving disputes between Unisource and ISSC.
53
13.02 ISSC Project Executive. ISSC shall (1) appoint an individual
----------------------
who from the Commencement Date shall be in charge of implementing the Services
on a full-time basis and (2) replace this individual when required or permitted
pursuant to this Section 13.02 (each such individual, an "ISSC Project
------------- ------------
Executive"). ISSC's appointment of any ISSC Project Executive shall be subject
- ---------
to Unisource's consent. The initial ISSC Project Executive shall be Sean Ryan.
ISSC shall not reassign or replace an ISSC Project Executive during the first
three years of his or her assignment as the ISSC Project Executive unless (1)
Unisource consents to such reassignment or replacement or (2) the ISSC Project
Executive (a) voluntarily resigns from ISSC, (b) is dismissed by ISSC for (i)
misconduct (e.g., fraud, drug abuse, theft) or (ii) materially failing to
----
perform his or her duties and responsibilities pursuant to this Agreement in
ISSC's reasonable judgment or (c) is unable to work due to his or her death or
disability ((1) and (2) in respect of the ISSC Project Executive and any ISSC
Key Employees collectively, the "Reassignment Waivers; each, a "Reassignment
-------------------- ------------
Waiver"). In the event that Unisource notifies ISSC that Unisource wishes ISSC
- ------
to replace the ISSC Project Executive, Unisource and ISSC shall meet to attempt
to resolve Unisource's concerns. If Unisource and ISSC are not able to resolve
Unisource's concerns within 30 days (or such other time period as the Parties
may agree) after Unisource's notice to ISSC that Unisource wishes to replace the
ISSC Project Executive, ISSC shall replace the ISSC Project Executive with an
individual acceptable to Unisource. Except as
54
may result from death or disability or as may be agreed to by Unisource, no more
than three individuals shall serve as the ISSC Project Executive during the
Term.
13.03 ISSC Key Employees. As of the Commencement Date and from
------------------
time to time as Unisource and ISSC may agree during the Term, Unisource and ISSC
shall designate certain employees of ISSC or ISSC's subcontractors as key
employees (collectively, the "ISSC Key Employees"; each, an "ISSC Key Employee"
------------------ -----------------
who shall be dedicated to the Unisource account full-time. The initial ISSC Key
Employees are those individuals listed in Schedule S. Except for a replacement
----------
or reassignment of the ISSC Key Employees due to the occurrence of a
Reassignment Waiver, ISSC shall (1) not reassign or replace any ISSC Key
Employee (a) designated as an ISSC Key Employee in respect of the Current
Environment until the Migration Completion Date or (b) any other ISSC Key
Employee for two years after his or her designation as an ISSC Key Employee, (2)
not reassign or replace any ISSC Key Employee if such reassignment or
replacement would materially disrupt Unisource's operations and (3) only replace
or reassign an ISSC Key Employee upon such notice to Unisource as may be
practicable under the circumstances. Except as may result from death or
disability, or as may be agreed to by Unisource no more than (i) two individuals
in the Current Environment and (ii) four individuals in the New Environment
shall serve in any position identified in Schedule S during the Term.
----------
13.04 Unisource IS Executives. During the Term, Unisource shall
-----------------------
maintain a designated representative (the "Senior
------
55
Unisource IS Executive") who will be (1) a senior manager of Unisource and (2)
- ----------------------
authorized to act as the primary point of contact for ISSC in dealing with major
strategic issues and overall management of Unisource's obligations under this
Agreement. The initial Senior Unisource IS Executive shall be John J. McKiernan.
In addition, during the Term, Unisource shall maintain a designated
representative (the "Unisource IS Executive") who will be authorized to act as
----------------------
the primary point of contact for ISSC in dealing with day-to-day decisions and
strategies. The initial Unisource IS Executive shall be Richard J. Hrapczynski.
13.05 Unisource Key Personnel. Certain employees of Unisource whom
-----------------------
Unisource and ISSC consider important to the operation of the Current
Environment are designated in Schedule S (collectively, the "Unisource Key
---------- -------------
Personnel" each, a "Unisource Key Personnel"). Unisource shall use reasonable
- --------- -----------------------
efforts to make the Unisource Key Personnel to ISSC until the Location
Completion Date for such Unisource Key Personnel's Unisource Service Location.
Nothing in this Agreement shall prevent Unisource from terminating the Unisource
Key Personnel pursuant to Unisource's normal termination procedures. If
Unisource reassigns or terminates a Unisource Key Personnel prior to the
Location Completion Date for such Unisource Key Personnel's Unisource Service
Location (except for the Senior Unisource IS Executive and Unisource IS
Executive), Unisource shall provide an individual with similar skills to replace
such Unisource Key Personnel until the applicable Location Completion Date.
56
13.06 Project Staff. Upon the Migration Completion Date, ISSC shall
-------------
implement the organizational structure in respect of ISSC's project staff agreed
upon by Unisource and ISSC. ISSC shall provide Unisource with notice of any
changes to such project staff. ISSC shall appoint sufficient staff of suitable
training and skills to provide the Services.
13.07 Subcontractors. Except with respect to application
--------------
development, data communications and the Projects, ISSC may subcontract any of
the Services without Unisource's consent. Unisource hereby consents to ISSC's
use of Ernst & Young, DAI, Robocom Systems Inc. and Routing Technology Software,
Inc. as subcontractors under this Agreement to perform the particular services
contemplated by this Agreement as being provided by such subcontractors.
13.08 XXXX* Except as approved by Unisource, ISSC shall XXXX the
----
ISSC XXXX XXXX or any ISSC XXXX, and ISSC shall cause XXXX and XXXX as
subcontractors under this Agreement to XXXX any XXXX XXXX of such entity, for
XXXX from the date such ISSC XXXX or such ISSC XXXX was XXXX from the project
staff from XXXX for (1) the XXXX or (2) the XXXX or XXXX by (a) XXXX (including
XXXX XXXX XXXX), (b) XXXX (including XXXX and (c) XXXX (including XXXX) ((1) and
(2) collectively, the "XXXX ). ISSC XXXX
----
*The Company has requested confidential treatment of redacted terms.
57
into a XXXX XXXX or XXXX XXXX services arrangement with any of the XXXX XXXX.
13.09 Confidentiality. Each of ISSC and IBM Canada, as appropriate,
---------------
shall require all members of the project staff to sign a confidentiality
agreement substantially in the form set forth in Schedule Z. Unisource shall be
----------
a third party beneficiary of any such confidentiality agreement.
ARTICLE 14. ERNST & YOUNG.
- ---------- -------------
14.01 Subcontracting Relationship. ISSC shall enter into a
---------------------------
subcontracting relationship with Ernst & Young which is at least coterminous
with this Agreement.
14.02* XXXX or XXXX. Except as expressly set forth in
------------
this Section 14.02, ISSC may not XXXX or XXXX Ernst & Young XXXX
-------------
XXXX XXXX. If ISSC in good faith determines that XXXX XXXX XXXX is
XXXX to XXXX its XXXX XXXX under its XXXX with XXXX XXXX XXXX XXXX to XXXX
XXXX XXXX XXXX, XXXX shall XXXX to XXXX a XXXX XXXX the XXXX of XXXX XXXX XXXX
XXXX. XXXX shall XXXX the XXXX and if XXXX, in XXXX reasonable XXXX, XXXX
that XXXX XXXX XXXX is not XXXX XXXX XXXX XXXX under XXXX XXXX with XXXX, XXXX
may XXXX and, upon XXXX XXXX, replace XXXX XXXX XXXX as a XXXX under this
XXXX. If XXXX XXXX in its reasonable XXXX that XXXX XXXX XXXX is XXXX its
XXXX XXXX under XXXX XXXX with XXXX and XXXX XXXX this XXXX, XXXX may upon
XXXX to XXXX XXXX the XXXX to the Joint
*The Company has requested confidential treatment of redacted terms.
58
Advisory Committee pursuant to Section 25.01. If it is determined that XXXX
------------- ----
has XXXX to XXXX XXXX XXXX XXXX under XXXX XXXX with XXXX, XXXX may XXXX XXXX
and XXXX XXXX with a XXXX agreed upon by both Parties. If it is XXXX that XXXX
XXXX has XXXX XXXX XXXX XXXX under XXXX XXXX with XXXX and XXXX its XXXX with
XXXX without XXXX XXXX, XXXX may XXXX this XXXX without XXXX of a XXXX XXXX.
14.03 Ernst & Young Project Executive. An individual from Ernst &
-------------------------------
Young shall be designated who from the Commencement Date shall serve as
Unisource's primary contact (the "E&Y Project Executive"). The initial E&Y
---------------------
Project Executive shall be Tony Madrigale. The E&Y Project Executive shall be
considered an ISSC Key Employee for the purposes of Section 13.03.
-------------
14.04 Non-Compete.* ISSC shall cause Ernst & Young as a subcontractor
-----------
under this Agreement XXXX to XXXX into an XXXX with any of the XXXX XXXX
pursuant to which Ernst & Young may XXXX XXXX XXXX and XXXX XXXX, XXXX
organizational XXXX, organizational XXXX or XXXX to XXXX of the XXXX.
14.05 Terms and Conditions.* As a requirement of ISSC's contractual
--------------------
relationship with Ernst & Young, ISSC shall expressly cause Ernst & Young to be
bound by the following provisions of this Agreement: this Article XXXX, Article
------------ -------
XXXX and
- ----
*The Company has requested confidential treatment of redacted terms.
59
Article XXXX; provided, however, that the obligations of Section XXXX shall not
- ------------ ------------
XXXX to XXXX Ernst & Young is XXXX to XXXX by XXXX XXXX in its XXXX as auditor
of Unisource.
ARTICLE 15. MANAGEMENT AND CONTROL.
- ---------- ----------------------
15.01 Procedures Manual. Prior to the commencement of the Operation
-----------------
Readiness Tests in respect of the first Unisource Service Location migrated to
the Restructured Business Platform and as part of the Systems Operations
Services, ISSC shall, in the form and scope agreed upon by Unisource and ISSC,
deliver to Unisource, for Unisource's approval, a management procedures manual
substantially in the form set forth in Schedule P (the "Procedures Manual").
---------- -----------------
ISSC shall periodically update in accordance with Schedule E, and provide to
----------
Unisource, the Procedures Manual to reflect any changes in the operation or
procedures described therein within a reasonable time after such changes were
made.
15.02 Change Control Procedures. Prior to the commencement of the
-------------------------
Operation Readiness Tests in respect of the first Unisource Service Location
migrated to the Restructured Business Platform and as part of the Systems
Operations Services, ISSC shall deliver to Unisource, for Unisource's approval,
a written description of the change control procedures described in Schedule H
and set forth in the Procedures Manual (the "Change Control Procedures"). All
-------------------------
changes to the Systems that would materially alter the functionality or
technical environment of the Systems and all material changes to the Projects
(each, a
60
"Change"; collectively, "Changes"), shall be made pursuant to the Change Control
------ -------
Procedures. No Change shall be implemented without Unisource's approval except
as may be necessary on a temporary basis to maintain the continuity of the
Services. ISSC shall (1) schedule all projects and Changes so as not to
unreasonably interrupt Unisource's business operations, (2) prepare and deliver
to Unisource each month a rolling schedule for ongoing and planned Changes for
the next three-month period, (3) monitor the status of Changes against the
applicable schedule and (4) document and provide to Unisource notification
(which may be given orally provided that such oral notice is confirmed in
writing to Unisource within five business days) of all Changes performed on a
temporary basis to maintain the continuity of the Services no later than the
next business day after the Change is made. The Change Control Procedures shall
be included in the Procedures Manual.
15.03 User Procedures Manuals. Prior to the commencement of the
-----------------------
Operation Readiness Test in respect of the first Unisource Service Location
migrated to the Restructured Business Platform and as part of the Systems
Operations Services, ISSC shall deliver to Unisource, for Unisource's approval,
user procedures manuals and related documentation in respect of the Restructured
Business Platform (the "User Procedures Manuals"). In consideration of the
-----------------------
payments made pursuant to Section 21.01, ISSC hereby assigns, and shall cause
-------------
its subcontractors, employees and agents to assign, to Unisource all rights in
and interests to the User Procedures Manuals.
61
ARTICLE 16. SOFTWARE AND PROPRIETARY RIGHTS.
- ---------- -------------------------------
16.01 Unisource Software. Subject to Article 18, Unisource hereby
------------------ ----------
grants to ISSC solely to provide the Services a non-exclusive, non-transferable
right to have access to and (1) operate (a) the Unisource proprietary software
operated by the Affected Employees prior to the Commencement Date, including the
proprietary software listed in Schedule A and Schedule B, and (b), to the extent
---------- ----------
agreed upon by the Parties, any Unisource proprietary software acquired by
Unisource or on behalf of Unisource in Unisource's name after the Commencement
Date for use in connection with the Services ((a) and (b) collectively, the
"Unisource Proprietary Software"), (2) operate (i) the software licensed or
------------------------------
leased by Unisource from a third party which was operated by the Affected
Employees prior to the Commencement Date, including the licensed or leased
software listed in Schedule A or Schedule B, and (ii), to the extent agreed upon
---------- ----------
by the Parties, any software licensed or leased by Unisource from a third party
after the Commencement Date ((i) and (ii) collectively, the "Unisource Third
---------------
Party Software") and (3) use any related documentation in Unisource's possession
- --------------
on or after the Commencement Date ((1), (2) and (3) collectively, the "Unisource
---------
Software"). ISSC may sublicense to ISSC's subcontractors and agents (the "ISSC
- -------- ----
Agents") the right to have access to, operate and use the Unisource Software to
- ------
the extent contemplated by this Agreement and as may otherwise be agreed to by
the Parties. Upon expiration of this Agreement or termination of this Agreement
for any reason, (x) the rights granted to ISSC
62
and the ISSC Agents in this Section 16.01 shall immediately revert to Unisource
-------------
and (y) ISSC shall (A) deliver to Unisource, at no cost to Unisource, a current
copy of all of the Unisource Software in the form in use as of the date of such
expiration or termination and (B) destroy or erase all other copies of the
Unisource Software in ISSC's or the ISSC Agents' possession.
16.02 Developed Software. (1) Any (a) enhancements or modifications
------------------
to the Unisource Software shall be and shall remain the exclusive property of
Unisource or its third party licensor and (b) software, including enhancements
and modifications, developed by ISSC or the ISSC Agents pursuant to this
Agreement, except for the enhancement and modifications described in (i) Section
-------
16.02(2) and (ii) the DAI License Agreement as owned by DAI, shall be and shall
- --------
remain the exclusive property of Unisource ((a) and (b) collectively, the
"Developed Software"). (2) Except in respect of enhancements or modifications
- -------------------
relating to the provision or distribution of printing papers, packaging
equipment and packaging films, industrial papers or janitorial or maintenance
supplies, Unisource shall have no proprietary rights to any enhancements or
modifications to Ernst & Young's pre-existing software tools, methodologies,
models, or related documentation. (3) In consideration of the payments made
pursuant to Section 21.01, ISSC hereby assigns, and shall cause its employees
-------------
and the ISSC Agents to assign, to Unisource all rights in and interests to the
Developed Software. (4) Unisource hereby grants to ISSC a non-exclusive, non-
transferable right to use the Developed Software
63
solely to provide the Services. (5) Upon expiration of this Agreement or
termination of this Agreement for any reason, the rights granted to ISSC and the
ISSC Agents in this Section 16.02 shall immediately revert to Unisource and ISSC
-------------
shall (x) deliver to Unisource, at no cost to Unisource, a current copy of all
Developed Software (including source code) in the form in use as of the date of
such expiration or termination and (y) destroy or erase all other copies of the
Developed Software in ISSC's or the ISSC Agent's possession.
16.03 ISSC Software. All software and related documentation (1) (a)
-------------
owned by ISSC or its affiliates prior to the Commencement Date or of which ISSC
or its affiliates acquire ownership of after the Commencement Date, which is
used in connection with the Services and (b) developed by ISSC after the
Commencement Date which is not Developed Software ((a) and (b) collectively, the
"ISSC Proprietary Software") and (2) licensed or leased from a third party by
-------------------------
ISSC prior to or after the Commencement Date which will be used in connection
with the Services (the "ISSC Third Party Software") ((1) and (2) collectively,
-------------------------
the "ISSC Software") is, or will be, and shall remain, the exclusive property of
-------------
ISSC or its third-party licensor and Unisource shall have no rights or interests
to the ISSC Software except as described in this Section 16.03 and Section
------------- -------
26.07. ISSC shall make the ISSC Software available to Unisource during the
- -----
Term for use in connection with the Services at no additional cost to Unisource
other than as expressly provided in this Agreement. Subject to Section 26.07
-------------
with
64
respect to ISSC Third Party Software, ISSC shall deliver to Unisource a copy of,
and hereby grants, or shall cause to be granted, to Unisource a perpetual (or,
if perpetual is not commercially available, a commercially reasonable term),
non-exclusive, non-transferable license to use, sublicense and to permit a third
party to use solely in connection with providing services to Unisource the ISSC
Software upon the expiration or termination of this Agreement.
16.04 Changes and Upgrades to Software. Except as may be approved by
--------------------------------
Unisource, ISSC shall not make any changes or modifications to the Unisource
Software, the Developed Software and the ISSC Software (collectively, the
"Software") that would adversely alter the functionality of the Software,
--------
degrade the performance of the Software or affect the day-to-day operations of
Unisource's business. In addition, ISSC shall pay the cost of any modification
or enhancement to, or substitution for, the Unisource Software, the Developed
Software and any other equipment or software used in connection with the
Services necessitated by (1) unauthorized changes to the Unisource Software or
the Developed Software or (2) changes to the ISSC Software (except as Unisource
may request or as may result from the implementation of a New Service) or the
operating environment of the ISSC Software.
16.05 Access to Case Tools and Methodologies. ISSC shall provide to
--------------------------------------
Unisource and Unisource's agents, upon Unisource's request, access to the
Software; provided, however, that any non-Unisource personnel provided access to
case tools,
65
methodologies, testing tools, EDI tools, systems management and performance
tools and Ernst and Young's Navigator Systems Services(SM) methodology software
shall execute ISSC's or its subcontractors' standard third-party consultant
confidentiality agreement.
ARTICLE 17. DAI.
- ----------
17.01 Agent and Subcontractor. Unisource hereby appoints ISSC as
-----------------------
Unisource's agent as of the Agreement Date, and ISSC hereby accepts such agency
as of the Agreement Date, solely for the purpose of managing and administering
the DAI License Agreement. Unisource hereby consents to ISSC's use of DAI as a
subcontractor for the purposes of providing maintenance and development services
under the DAI Maintenance Agreement and the DAI Services Agreement.
17.02 Responsibility. ISSC shall assume all responsibility for the
--------------
functionality, delivery, implementation and performance of the DAI Software upon
(1) delivery of version 8.0 of the DAI Software, (2) the successful completion
of the stress test described in Schedule N and (3) the comparison of the
----------
Unisource requirements to the functionality of the DAI Software ((1), (2) and
(3) collectively, the "DAI Prerequisites"). In the event the DAI Prerequisites
------------------
are not achieved, the Joint Advisory Committee shall review the direction and
feasibility of the Restructured Business Platform and, as appropriate, amend
this Agreement.
17.03 Proprietary Rights. The DAI License Agreement shall provide
------------------
that all enhancements to and modifications of the
66
DAI Software performed by ISSC, the ISSC Agents, Unisource or its agents or
subcontractors after the expiration or termination of the DAI Maintenance
Agreement for any reason shall be owned by Unisource. ISSC hereby assigns, and
shall cause its employees and the ISSC Agents to assign, to Unisource all rights
or enhancements to and modification of the DAI Software performed by ISSC, its
employees or the ISSC Agents after the expiration or termination of the DAI
Maintenance Agreement for any reason.
17.04 Assignment. ISSC shall cause the DAI Maintenance Agreement
----------
and the DAI Services Agreement to be assignable to Unisource or its designee
without any assignment or transfer charge. Upon the expiration of this Agreement
or termination of this Agreement for any reason, ISSC shall assign to Unisource
or its designee the DAI Maintenance Agreement and the DAI Services Agreement.
ARTICLE 18. DATA AND REPORTS.
- ---------- ----------------
18.01 Ownership of Unisource Data. All data and information
---------------------------
submitted to ISSC by Unisource in connection with the Services (the "Unisource
---------
Data") is and shall remain the property of Unisource. The Unisource Data shall
- ----
not be (1) used by ISSC other than in connection with providing the Services,
(2) disclosed, sold, assigned, leased or otherwise provided to third parties by
ISSC or (3) commercially exploited by or on behalf of ISSC, its employees or
agents.
18.02 Correction of Errors. At its own expense, ISSC shall promptly
--------------------
correct any errors or inaccuracies in the Unisource Data caused by ISSC. At
Unisource's expense, ISSC
67
shall promptly correct any other errors or inaccuracies in the Unisource Data.
Unisource is responsible for (1) the accuracy and completeness of the Unisource
Data submitted by Unisource to ISSC and (2) any errors in and with respect to
data obtained from ISSC because of any inaccurate or incomplete Unisource Data.
18.03 Return of Data. Upon request by Unisource at any time, ISSC
--------------
shall (1) at Unisource's expense, promptly return to Unisource, in the format
and on the media requested by Unisource, all Unisource Data and (2) erase or
destroy all Unisource Data in ISSC's possession. Any archival tapes containing
Unisource Data shall be used solely for back-up purposes.
18.04 Reports. Commencing as of the Commencement Date, ISSC shall
-------
provide to Unisource those management and production reports (1) prepared by
Unisource as of the Commencement Date and (2) described in Schedule Y ((1) and
----------
(2) collectively, the "Reports"). ISSC shall provide Unisource with such
-------
documentation and information as may be requested by Unisource from time to time
in order to verify the accuracy of the Reports.
ARTICLE 19. CONSENTS.
- ---------- --------
19.01 Unisource Consents.* All consents (except for consents relating
------------------
to hardware changes in the Current Environment requested by ISSC which are not
due to capacity changes) necessary to allow ISSC and the ISSC Agents as of the
Commencement Date to have access to and operate in accordance with Section 16.01
-------------
the Unisource Software in the Current
*The Company has requested confidential treatment of redacted terms.
68
Environment, as such Current Environment is currently configured or as
reconfigured at Unisource's direction, until the Migration Completion Date (the
"Unisource Consents") shall be obtained by Unisource with ISSC providing such
------------------
assistance as may be requested by Unisource. Unisource shall XXXX any XXXX of
obtaining the XXXX XXXX, except as may relate to XXXX XXXX XXXX by XXXX, XXXX
("XXXX") or an XXXX or XXXX of XXXX or XXXX. In addition,
----
Unisource shall be XXXX for any XXXX (1) attributable to XXXX by XXXX arising
XXXX to the XXXX (2) relating to XXXX in the XXXX Environment resulting from the
need for XXXX XXXX requested or otherwise required by Unisource and (3) of
obtaining any XXXX XXXX to XXXX XXXX to XXXX XXXX to provide the Services any
data processing assets leased or owned by Unisource in the New Environment as
may be agreed upon by the Parties.
19.02 ISSC Consents.* All consents necessary to allow (1) ISSC to
-------------
provide the Services and to allow the ISSC Agents to perform their obligations
under this Agreement in the New Environment (except for consents to allow ISSC
to use solely to provide the Services any data processing assets leased or owned
by Unisource in the New Environment as may be agreed upon by the Parties), (2)
ISSC and the ISSC Agents to provide the Services in the Current Environment
except as provided for in Section 19.01, (3) ISSC and the ISSC Agents to use (a)
-------------
and assign to Unisource the Developed Software, (b) the ISSC Software, (c) any
data processing assets leased or owned by ISSC and (d) any third-
* The Company has requested confidential treatment of redacted terms.
69
party services and (4) Unisource, its subcontractors and agents to continue to
use the Developed Software, the ISSC Software, any assets leased or owned by
ISSC and the ISSC Agents that are used by ISSC and the ISSC Agents to provide
the Services and any third-party services retained by ISSC to provide the
Services upon the expiration or termination of this Agreement ((1) through (4)
collectively, the "ISSC Consents") shall be obtained by ISSC with Unisource
-------------
providing such assistance as may be requested by ISSC. ISSC shall XXXX any XXXX
(i) of obtaining the ISSC Consents, (ii) XXXX by XXXX and XXXX (except for XXXX
XXXX to XXXX by XXXX against XXXX arising XXXX to the XXXX) and (iii) relating
to XXXX XXXX in the XXXX requested by XXXX which are not due to XXXX.
ARTICLE 20. CONTINUED PROVISION OF SERVICES.
- ---------- -------------------------------
20.01 Disaster Recovery Plan in the Current Environment. In the
-------------------------------------------------
Current Environment and as part of the Current Services, ISSC shall maintain,
and implement in the event of a disaster, the on-site and off-site disaster
recovery procedures in effect at the Unisource Service Locations as of the
Commencement Date.
20.02* Disaster Recovery Plan in the New Environment. In the New
---------------------------------------------
Environment and as part of the New Environment Services, ISSC shall (1)
implement ISSC's business recovery services (the "Disaster Recovery Plan"), (2)
----------------------
periodically update and test the operability of the Disaster Recovery Plan in
effect at that time, (3) upon Unisource's request, certify to Unisource
*The Company has requested confidential treatment of redacted terms.
70
that the Disaster Recovery Plan is fully operational at least once every
Contract Year, (4) implement the Disaster Recovery Plan upon the occurrence of a
disaster (a) at the ISSC Data Center, or other ISSC data center or location from
which the Services are provided, or (b) otherwise affecting the provisions or
receipt of the Services (a "Disaster"), (5) consult with Unisource regarding the
--------
priority to be given to the Services during the pendency of a Disaster and (6)
not be excused from implementing the Disaster Recovery Plan as a result of a
Force Majeure Event. ISSC shall restore (i) Customer Service, including order
management, order status, inventory availability and pricing, at all Unisource
Service Locations, (ii) the ability to generate picking tags at all Unisource
Service Locations and (iii) the Data Network in respect of all Unisource Service
Locations ((i) through (iii) collectively, the "Critical Services") within XXXX
-----------------
of the occurrence of a Disaster. For the purposes of this Section 20.02, ISSC
-------------
shall have restored the relevant services when ISSC is able to send, receive
and process data for all of the Unisource Service Locations. ISSC may, upon
notice to Unisource, modify or change the Disaster Recovery Plan at any time;
provided, however, that such change or modification shall not adversely affect
ISSC's ability to restore the Services.
20.03 Force Majeure.* Neither Unisource nor ISSC shall be liable for
-------------
any delay in the performance of its obligations pursuant to this Agreement (1)
provided that such delay (a) could not have been prevented by reasonable
precautions and (b) cannot
*The Company has requested confidential treatment of redacted terms.
71
reasonably be circumvented by the non-performing Party through the use of
alternate sources, work-around plans or other means and (2) if and to the extent
such delay is caused, directly or indirectly, by fire, flood, earthquake,
elements of nature or acts of God, acts of war, terrorism, riots, civil
disorders, rebellions or revolutions in the United States, strikes, lockouts or
labor difficulties, or any other similar cause beyond the reasonable control of
such Party (each, a "Force Majeure Event"). Upon the occurrence of a Force
-------------------
Majeure Event, the non-performing Party shall be excused from any further
performance of those of its obligations pursuant to this Agreement affected by
the Force Majeure Event for as long as (a) such Force Majeure Event
continues and (b) such Party continues to use best efforts to recommence
performance whenever and to whatever extent possible without delay. The Party
delayed by a Force Majeure Event to such Party shall immediately notify the
other Party of the occurrence of a Force Majeure Event and describe in
reasonable detail the nature of the Force Majeure Event. If any Force Majeure
Event prevents, hinders, or delays performance of the Critical Services for more
than XXXX, Unisource may upon notice to ISSC cease payment of the Annual
Services Charges until the recovery of the Critical Services has been completed
and procure the Services from an alternate source at reasonable charges and ISSC
shall be liable to Unisource for the amount of Unisource's commercially
reasonable payments to such alternate source that are in excess of ISSC's
charges under this Agreement for services substantially similar to the Services
or commercially reasonable terms and conditions. If any Force
72
Majeure Event prevents, hinders or delays ISSC's performance of the Critical
Services for more than XXXX, Unisource may terminate this Agreement as of
the date specified by Unisource without regard to Section 26.04. The occurrence
-------------
of a Force Majeure Event does not limit or otherwise affect ISSC's obligation to
provide either normal recovery procedures or any other Disaster Recovery
Services as described in Section 20.01 and Section 20.02. The occurrence of a
------------- -------------
Force Majeure Event in respect of another customer of ISSC shall not constitute
a Force Majeure Event under this Agreement.
ARTICLE 21. PAYMENTS TO ISSC.
- ---------- ----------------
21.01 Annual Services Charges. In consideration of ISSC providing
-----------------------
the Systems Operations Services, Unisource shall pay to ISSC the annual services
charges set forth in the Supplement (the "Annual Services Charges"; prorated
---------- -----------------------
monthly each, the "Monthly Services Charges"). The Annual Services Charges
------------------------
include all fees and expenses incurred by ISSC in connection with this Agreement
prior to the Agreement Date.
21.02 WMS Charges and TRS Charges. In consideration of ISSC
-----------------------------
providing the Warehouse Projects, Unisource shall pay to ISSC the WMS Charges
and the TRS Charges.
21.03 Payments in Canada. All invoices submitted by IBM Canada to
------------------
Unisource shall specify those services provided in Canada by IBM Canada to
Unisource Canada, Inc. and all related charges by IBM Canada shall be in
Canadian dollars.
21.04 Additional Resource Charges and Reduced Resource Charges. At
--------------------------------------------------------
the end of every calendar month during the Term, ISSC shall review the amount of
the Services used by Unisource
73
during the preceding calendar month in connection with the services described in
Schedule J. In the event Unisource's use of such Services (1) increased above
- ----------
the resource baselines set forth in the Supplement, Unisource shall pay to ISSC,
----------
in addition to the Annual Services Charges, the resource charges in the amounts
specified in Schedule J (the "ARCs") in connection with the services set forth
---------- ----
in Schedule J or (2) decreased below the resource baselines set forth in the
----------
Supplement in connection with the services set forth in Schedule J, ISSC shall
- ---------- ----------
credit Unisource the reduced resource charges specified in Schedule J (the
----------
"RRCs").
----
21.05 New Services Fees. In consideration of ISSC providing the New
-----------------
Services, Unisource shall pay the New Services Fees in the manner agreed upon by
Unisource and ISSC in accordance with Section 11.01.
-------------
21.06 XXXX XXXX in a XXXX Environment.* ISSC shall, at least once
-------------------------------
during each Contract Year during which Unisource's information technology
operations are processed in a XXXX and a XXXX environment XXXX XXXX to XXXX,
review with the Joint Advisory Committee XXXX in the XXXX XXXX XXXX during such
Contract Year. If the Joint Advisory Committee determines that the Parties XXXX
XXXX XXXX XXXX as a XXXX of the XXXX of a XXXX XXXX XXXX XXXX, (1) ISSC shall
XXXX such XXXX XXXX XXXX XXXX at XXXX XXXX and (2) Unisource and ISSC shall XXXX
and XXXX an XXXX XXXX to the
*The Company has requested confidential treatment of redacted terms.
74
Annual Services Charges, ARCs and RRCs to XXXX XXXX XXXX XXXX.
21.07 XXXX XXXX in a XXXX Environment.* ISSC shall, at least once
-------------------------------
during each Contract Year during which Unisource's information technology
operations are processed in a XXXX XXXX and XXXX environment, review with the
Joint Advisory Committee (1) the XXXX XXXX XXXX XXXX trends during that
Contract Year as determined by a third party agreed upon by Unisource and
ISSC ("XXXX XXXX") and (2) how XXXX XXXX trends during such Contract
---------
Year ("XXXX XXXX") XXXX with the XXXX XXXX. If the XXXX XXXX are greater
---------
than the XXXX, ISSC shall XXXX to Unisource a XXXX against the XXXX XXXX
XXXX for the XXXX XXXX XXXX or XXXX XXXX by XXXX the XXXX XXXX XXXX by the
XXXX XXXX between XXXX XXXX and XXXX XXXX.
21.08 Cost of Living Adjustment.* Except as may relate to services
-------------------------
provided to Unisource Canada, Inc. and charges in addition to the Annual
Services Charges relating to hardware and software purchases (which shall not be
subject to a cost of living adjustment ("COLA")), all charges payable under this
----
Agreement include protection against inflation at a rate of three percent per
year compounded annually (the "Protection Index"). In the event the Actual
----------------
Inflation (as described in the formula set forth below) for any calendar year
exceeds the Protected Inflation (as described in the formula set forth
*The Company has requested confidential treatment of redacted terms.
75
below), ISSC may, once every calendar year after 1994, increase the Personnel
Charges by COLA as set forth below. In the event ISSC increases any ARC rate
pursuant to this Section 21.08, the RRC rate shall be increased by the same
-------------
percentage. Unisource and ISSC shall use the Consumer Price Index, as published
by the Bureau of Labor Statistics, U.S. Department of Labor, For All Urban
Consumers, U.S. City Average, All Items, 1982-84=100 ("CPI-U") for purposes of
-----
calculating the Actual Inflation. COLA is payable on a prospective basis, i.e.,
----
ISSC may increase the Annual Services Charges, ARCs, RRCs and all other charges
payable by Unisource under this Agreement for the subsequent calendar year by
COLA, if such COLA is in excess of zero. COLA shall be determined as soon as
practicable after the end of each calendar year.
COLA shall be determined using the following formula according to
the example of COLA set forth in Schedule J:
----------
((Actual Inflation - Protection Index) /
Protected Inflation where:
Actual Inflation = CPI-U for the December
preceding calendar year for
which COLA is being
calculated;
Protection Index = the Protection Index for the
year preceding the calendar
year for which COLA is being
calculated; and
Applicable CPI-U = CPI-U for December 1993.
Inflation in excess of the Protected Index shall be
allocated as follows:
Inflation Responsibility
--------- --------------
above XXXX XXXX - Unisource
XXXX - ISSC
In the event the Bureau of Labor Statistics ceases publishing the CPI-U or
substantially changes its content and format, Unisource and ISSC shall
substitute another comparable index published at least annually. If the Bureau
of Labor Statistics redefines the base year for the CPI-U from 1982-84 to
another year, Unisource and ISSC shall continue to use such CPI-U, but shall
convert the Protection Index to reflect the new base year by using an
appropriate conversion formula.
21.09 Extraordinary Decrease in Unisource Work. If, during the Term,
----------------------------------------
the scope and nature of Unisource's business change significantly and Unisource
expects such changes to result in a decrease of computing resources, ISSC shall
reduce the Annual Services Charges by the amount by which ISSC's actual and
direct expenses for performing the Services are decreased as a result of such
change.
21.10 Payment Schedule.* ISSC shall provide Unisource with an invoice
----------------
for the Monthly Services Charge on or after the first day of the month for each
month during which the Systems Operations Services will be provided. Unisource
shall pay the invoice within XXXX days after Unisource's receipt of such
invoice. ISSC shall provide to Unisource by the XXXX XXXX XXXX of each calendar
month a detailed report (but not an invoice) of any ARCs, RRCs and New Service
Fees (the "Incremental Fee Report") incurred by Unisource during the preceding
----------------------
month. Unisource shall notify ISSC within XXXX of Unisource's receipt of the
Incremental Fee Report as to whether Unisource approves or disapproves of the
charges and credits set forth in the
*The Company has requested confidential treatment of redacted terms.
77
Incremental Fee Report. In the event Unisource disapproves of the charges or
credits set forth in the Incremental Fee Report, Unisource shall provide ISSC
with a list of any charges and credits of which Unisource disapproves within 10
days of Unisource's receipt of the Incremental Fee Report, together with
Unisource's reason for such disapproval, and ISSC shall adjust the Incremental
Fee Report to reflect the changes indicated by Unisource and agreed to by ISSC.
ISSC shall provide Unisource with an invoice in respect of the charges (net of
credits) described in the Incremental Fee Report by the 10th business day of the
month following the month during which the Incremental Fee Report was provided.
Unisource shall pay such invoice within XXXX XXXX of Unisource's receipt of such
invoice or, in the event the credits are in excess of charges, ISSC shall
provide Unisource with such credit (net of charges) as set forth in the invoice
for the Monthly Services Charge for the following month. Unisource shall pay
each invoice by check to ISSC, c/o ISSC Project Executive, 825 Duportail Road,
Chesterbrook, Wayne, Pennsylvania 19087.
21.11 Late Payments.* Any fees, payments or credits owing to either
-------------
Party not paid when due shall bear interest at the rate of XXXX XXXX per month,
but in no event to exceed the XXXX XXXX XXXX of XXXX, calculated from the date
such amount was due until the date payment is received by the Party to whom
debts are owed.
21.12 Taxes. (1) ISSC is responsible for paying any applicable
-----
sales, use, personal property or other taxes based
*The Company has requested confidential treatment of redacted terms.
78
upon or measured by ISSC's cost in acquiring or providing equipment, materials,
supplies or services furnished or used by ISSC in performing or furnishing the
Services, including all personal property, use and sales taxes, if any, due on
ISSC Machines and ISSC Software. (2) Except as provided in this Section 21.12,
-------------
Unisource shall pay the amount of any sales, excise or use tax that is levied or
assessed on the provision of the Services by ISSC to Unisource or on ISSC's
charges to Unisource under this Agreement, however levied or assessed. (3)
Unisource shall pay all personal property or use taxes in respect of the
Unisource Machines, the End-User Machines (not provided by ISSC) and for the
payment of any excise taxes for Data Network lines and circuits. (4) Each Party
shall bear sole responsibility for all taxes, assessments and other real
property-related claims on its owned or leased real property. (5) Unisource and
ISSC shall cooperate with each other to more accurately determine each Party's
tax liability and to minimize such liability to the extent legally permissible.
(6) Unisource and ISSC shall provide and make available to the other any resale
certificates, information regarding out-of-state sales or use of equipment,
materials or services, and other exemption certificates or information
reasonably requested by either Party. (7) Unisource and ISSC shall work together
to segregate any fees payable under this Agreement into separate payment streams
for (a) taxable Services, (b) nontaxable Services, (c) which a sales, use or
similar tax has already been paid by ISSC and (d) which ISSC functions merely as
a paying agent for Unisource in
79
receiving goods, supplies or services (including leasing or licensing
arrangements) that otherwise are nontaxable or have previously been subject to
tax.
21.13 Expenses. Except as expressly set forth in this Agreement, any
--------
expenses related to the Services are included in the Annual Services Charges or
New Services Fees and shall not be reimbursed by Unisource unless agreed to by
Unisource in writing. Except for travel expenses incurred by the Affected
Employees in the Current Environment in connection with the performance of their
duties under this Agreement (provided such expenses are incurred in accordance
with Unisource's then-current policy for such expenses), ISSC shall be
responsible for all travel and travel-related expenses incurred by ISSC in
connection with the performance of its duties under this Agreement.
21.14 Rights of Set-Off. With respect to any amount which Unisource
-----------------
in good faith determines (1) should be reimbursed to Unisource or (2) is
otherwise payable to Unisource by ISSC pursuant to this Agreement, Unisource may
upon notice to ISSC deduct the entire amount owed against the charges otherwise
payable or expenses owed to ISSC under this Agreement until such time as the
entire amount determined to be owed to Unisource has been paid.
21.15 XXXX.* ISSC's XXXX to Unisource for the Services shall be XXXX
----
XXXX as XXXX XXXX ISSC's XXXX XXXX for such XXXX to any of ISSC's other XXXX
XXXX XXXX XXXX and XXXX at XXXX volumes and upon XXXX XXXX and XXXX XXXX to
*The Company has requested confidential treatment of redacted terms.
80
those contained in this Agreement. Upon request, ISSC shall XXXX to Unisource
a XXXX XXXX, signed by an officer of ISSC, XXXX that this Section 21.15 has XXXX
-------------
been XXXX by XXXX XXXX XXXX into by ISSC since the later of (1) the XXXX or
(2) the XXXX of the XXXX XXXX XXXX XXXX by ISSC pursuant to this Section 21.15.
-------------
If ISSC is XXXX to XXXX such XXXX because of a XXXX entered into by ISSC XXXX
this Section 21.15, ISSC shall XXXX to Unisource an XXXX to the XXXX and other
-------------
XXXX of this XXXX, including, if appropriate, the XXXX XXXX included in any such
XXXX.
21.16 Proration. All periodic fees or charges under this Agreement
---------
are to be computed on a calendar month basis and will be prorated for any
partial month.
21.17 Refundable Items. In the event ISSC receives during the Term
----------------
any refund, credit or other rebate in respect of a lease governing a Unisource
leased asset, a Unisource services contract or a Unisource third party software
license (including deposits), ISSC will promptly notify Unisource of such
refund, credit or rebate and shall promptly pay to Unisource the full amount of
such refund, credit or rebate.
21.18 Unused Credits. Any unused credits against future payments
--------------
issued to Unisource by ISSC pursuant to this Agreement shall be paid to
Unisource by ISSC within 30 days of the expiration of this Agreement or
termination of this Agreement for any reason.
81
ARTICLE 22. AUDITS.
- ---------- ------
22.01 Processing. Upon notice from Unisource, ISSC shall provide
----------
such auditors and inspectors as Unisource or any regulatory authority may, from
time to time, designate with access to the Service Locations for the purpose of
performing, at Unisource's expense, audits or inspections of the business of
Unisource (including ISSC's provision of the Services). ISSC shall provide
such auditors and inspectors any assistance that they may reasonably require.
If any audit by an auditor designated by Unisource or a regulatory authority
having jurisdiction over Unisource or ISSC results in ISSC being notified that
it is not in compliance with any generally accepted accounting principle or
other audit requirement relating to the Services, ISSC shall, within the period
of time specified by such auditor or regulatory authority, comply with such
audit or regulatory authority. If a change is required by a law or regulation
relating to Unisource's business, such change shall be made at Unisource's
expense except to the extent such change is performed as part of the Services.
If a change is required by a law or regulation relating to ISSC's business, such
change shall be made at ISSC's expense.
22.02 Charges. Upon at least 24 hours' notice from Unisource and no
-------
more than twice during any 12-month period during the Term, ISSC shall provide
Unisource with access to all of the financial records and supporting
documentation in respect of its variable charges (including ARCs and RRCs) to
Unisource. If, as a result of such audit, Unisource determines that ISSC has
82
overcharged Unisource, Unisource shall notify ISSC of the amount of such
overcharge and ISSC shall promptly pay to Unisource the amount of the
overcharge, plus interest at the rate of one percent per month, but in no event
to exceed the highest lawful rate of interest, calculated from the date of
receipt by ISSC of the overcharged amount until the date of payment to
Unisource. In the event any such audit reveals an overcharge to Unisource of
five percent or more of a particular fee category, ISSC shall reimburse
Unisource for the cost of such audit.
22.03 ISSC Audit. If, as a result of an internal audit of its
----------
charges to Unisource, ISSC determines that it has undercharged Unisource, ISSC
may provide Unisource with an invoice in respect of such amount. Any such
invoice shall demonstrate that the amount was not charged to Unisource
previously. ISSC shall provide to Unisource such additional information as
Unisource may request. Upon Unisource's approval of such invoice, Unisource
shall promptly pay the amount of the undercharge calculated from the date of the
invoice which should have included the undercharged amount until the date of
payment by Unisource; provided, however, that Unisource shall not be obligated
to pay any such charges related to the Services provided more than 180 days
before the date of the invoice for such charges.
ARTICLE 23. CONFIDENTIALITY.
- ---------- ---------------
23.01 General Obligations. All confidential or proprietary
-------------------
information and documentation ("Confidential Information") (including the terms
------------------------
of this Agreement, the
83
Unisource Data and the Software) relating to a Party shall be held in confidence
by the other Party to the same extent and in at least the same manner as such
Party protects its own confidential or proprietary information. Neither Party
shall disclose, publish, release, transfer or otherwise make available
Confidential Information of the other Party in any form to, or for the use or
benefit of, any person or entity without the other Party's consent. Each Party
shall, however, be permitted to disclose relevant aspects of the other Party's
Confidential Information to its officers, agents, subcontractors and employees
and to the officers, agents, subcontractors and employees of its corporate
affiliates or subsidiaries to the extent that such disclosure is reasonably
necessary for the performance of its duties and obligations under this
Agreement; provided, that such Party shall take all reasonable measures to
ensure that Confidential Information of the other Party is not disclosed or
duplicated in contravention of the subcontractors' provisions of this Agreement
by such officers, agents, subcontractors and employees. The obligations in this
Section 23.01 shall not restrict any disclosure by either Party pursuant to any
- -------------
applicable law, or by order of any court or government agency (provided that the
disclosing Party shall give prompt notice to the non-disclosing Party of such
order) and shall not apply with respect to information which (1) is developed by
the other Party without violating the disclosing Party's proprietary rights, (2)
is or becomes publicly known (other than through unauthorized disclosure), (3)
is disclosed by the owner of such information to
84
a third-party free of any obligation of confidentiality, (4) is already known by
such Party without an obligation of confidentiality other than pursuant to this
Agreement or any confidentiality agreements entered into before the Commencement
Date between Unisource and ISSC or (5) is rightfully received by a Party free of
any obligation of confidentiality.
23.02 Unauthorized Acts. Each Party shall: (1) notify the other
-----------------
Party promptly of any material unauthorized possession, use or knowledge, or
attempt thereof, of the other Party's Confidential Information by any person or
entity which may become known to such Party, (2) promptly furnish to the other
Party full details of the unauthorized possession, use or knowledge, or attempt
thereof, and use reasonable efforts to assist the other Party in investigating
or preventing the recurrence of any unauthorized possession, use or knowledge,
or attempt thereof, of Confidential Information, (3) use reasonable efforts to
cooperate with the other Party in any litigation and investigation against third
parties deemed necessary by the other Party to protect its proprietary rights
and (4) promptly use all reasonable efforts to prevent a recurrence of any such
unauthorized possession, use or knowledge of Confidential Information. Each
Party shall bear the cost it incurs as a result of compliance with this
Section 23.02.
- -------------
23.03 Use of Information. Except as may relate to ideas, concepts,
------------------
know-how or techniques related to the provision or distribution of printing
papers, packaging equipment and films, industrial papers or janitorial or
maintenance supplies,
85
neither Party is restricted pursuant to this Agreement from using any data
processing or network management ideas, concepts, know-how and techniques,
including in the development of products and services. Except as prohibited by
Section 13.08 and Section 14.04, the receipt of Confidential Information by a
- ------------- -------------
Party shall not limit or restrict assignment or reassignment of the employees of
ISSC, Unisource and the ISSC Agents within or between the respective parties and
their affiliates.
ARTICLE 24. REPRESENTATIONS AND WARRANTIES.
- ---------- ------------------------------
24.01 By Unisource. Unisource represents and warrants that: (1) it
------------
is a corporation duly incorporated, validly existing and in good standing under
the laws of Delaware, (2) it has all the requisite corporate power and authority
to execute, deliver and perform its obligations under this Agreement, (3) the
execution, delivery and performance of this Agreement has been duly authorized
by Unisource, (4) no approval, authorization or consent of any governmental or
regulatory authority is required to be obtained or made by it in order for it to
enter into and perform its obligations under this Agreement, (5) it shall comply
with all applicable Federal, state and local laws and regulations, and shall
obtain all applicable permits and licenses, in connection with its obligations
under this Agreement, (6) it has not disclosed any Confidential Information of
ISSC and (7) the Unisource Software owned by Unisource does not, as of the
Commencement Date, infringe upon the proprietary rights of any third party.
86
24.02 By ISSC. ISSC represents and warrants that: (1) it is a
-------
corporation duly incorporated, validly existing and in good standing under the
laws of Delaware, (2) it has all requisite corporate power and authority to
execute, deliver and perform its obligations under this Agreement, (3) the
execution, delivery and performance of this Agreement has been duly authorized
by ISSC, (4) no approval, authorization or consent of any governmental or
regulatory authority is required to be obtained or made by it in order for it to
enter into and perform its obligations under this Agreement, (5) it shall comply
with all applicable Federal, state and local laws and regulations and shall
obtain all applicable permits and licenses in connection with its obligations
under this Agreement, (6) it has not disclosed any Confidential Information of
Unisource, (7) all Services performed by ISSC for Unisource will be performed at
least in accordance with industry standards and practices applicable to the
performance of such Services, (8) it will maintain the Machines so as to meet
the Performance Standards, (9) the Restructured Business Platform will perform
in accordance with the applicable specifications, (10) the Services and the
Developed Software (except for any Unisource Data or programs provided by
Unisource) will not, and the ISSC Software does not and will not, infringe upon
the proprietary rights of any third party and (11) it will not breach or violate
(a) ISSC's subcontracting arrangements with Ernst & Young and DAI or (b)
Unisource's third party agreements.
87
24.03 Disclaimer. EXCEPT AS SPECIFIED IN SECTION 24.01 AND SECTION
---------- ------------- -------
24.02, NEITHER ISSC NOR UNISOURCE MAKES ANY OTHER WARRANTIES IN RESPECT OF THE
- -----
SERVICES OR THE SYSTEMS AND EACH EXPLICITLY DISCLAIMS ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A SPECIFIC PURPOSE.
ARTICLE 25. DISPUTE RESOLUTION.
- ---------- ------------------
25.01 Joint Advisory Committee. The Joint Advisory Committee shall
------------------------
meet at least once each 90-day period during the Term (or such other time as the
Joint Advisory Committee may agree upon from time to time) for the purpose of
resolving disputes that may arise under this Agreement. The Joint Advisory
Committee shall consider the disputes in the order such disputes are brought
before it. In the event that the Joint Advisory Committee is unable to resolve
a dispute, the Joint Advisory Committee shall notify the senior management of
each Party. No dispute under this Agreement shall be the subject of litigation
or other formal proceeding between Unisource and ISSC before being considered by
the Joint Advisory Committee; provided, however, that either Party may seek
injunctive relief to prevent or stay a breach of Article 16, Article 18,
---------- ----------
Article 23, Section 13.08 and Section 14.04 without appearing before the Joint
- ---------- ------------- -------------
Advisory Committee.
25.02 Continued Performance. In the event of a good faith dispute
------------------------------
between Unisource and ISSC regarding this Agreent that cannot be resolved by the
Joint Advisory Committee pursuant to which Unisource in good faith believes it
is entitled to
88
withhold payment, Unisource shall, upon request by ISSC and on the date which
any of the fees payable under this Agreement are required to be made during the
pendency of such dispute, deposit the full amount of the fees payable under this
Agreement in an interest-bearing escrow account in the bank or depository
specified by ISSC and furnish evidence of such deposit to ISSC. For as long as
Unisource makes such escrow deposits during the pendency of such dispute, ISSC
shall continue to provide the Services until the amount in escrow in respect of
such dispute exceeds the amount of money paid by Unisource to ISSC during the
90-day period preceding the date on which the Joint Advisory Committee
considered the dispute. Upon resolution of the dispute, the parties shall
allocate the money in the escrow account, plus any interest earned on such
money, according to the resolution of the dispute.
ARTICLE 26. TERMINATION.
- ---------- -----------
26.01 Termination for Convenience. Unisource may terminate this
---------------------------
Agreement (1) on December 31, 1996 upon notice to ISSC on or before June 30,
1996 and (2) at any time after December 31, 1996 upon at least 60 days' notice
to ISSC.
26.02 Termination for Change of Control of Unisource. In the event
----------------------------------------------
of a sale or distribution of all or substantially all of the assets of Unisource
or a sale or distribution of more than 51 percent of the stock of Unisource,
Unisource may terminate this Agreement upon 60 days' notice to ISSC given within
270 days after the change in control.
89
26.03 Termination for Change of Control/Business of ISSC. (1) In
--------------------------------------------------
the event (a) of a sale or distribution of all or substantially all of the
assets of ISSC or a sale or distribution of sufficient stock (other than
pursuant to a public offering) of ISSC to effect a change in control to any of
the Unisource Competitors or (b) that ISSC or its affiliates (including IBM)
enters into the business of providing or distributing printing papers, packaging
equipment and films, industrial papers or janitorial or maintenance supplies,
except for those activities of Lexmark International, Unisource may terminate
this Agreement upon 60 days' notice to ISSC given within 90 days of Unisource's
receipt of notice of such change of control or activity. (2) In the event of a
sale or distribution of all or substantially all of the assets of ISSC or a sale
or distribution of sufficient stock (other than pursuant to a public offering)
of ISSC to effect a change in control to an entity other than any of the
Unisource Competitors, Unisource may terminate this Agreement upon 60 days'
notice to ISSC given within 90 days of Unisource's receipt of notice of such
change of control.
26.04 Termination for Cause. If either Party fails to perform any of
---------------------
its material obligations under this Agreement (except as provided in
Section 26.05), and such failure is not cured within 30 days after notice is
- -------------
given to the defaulting Party specifying the nature of the default, the non-
defaulting Party may, upon further notice to the defaulting Party, terminate
this Agreement as of the date specified in such notice of termination; provided,
however, that the time to cure a
90
default shall extend for up to 60 days from the date on which a notice of
default is received by the defaulting Party, if the defaulting Party has
promptly commenced to cure the default and continues to use its best efforts to
cure such default during the 60-day period.
26.05 Termination for XXXX to XXXX the XXXX XXXX.* If ISSC XXXX to
------------------------------------------
XXXX the XXXX XXXX and does not, within XXXX after receipt of a XXXX from XXXX
signed by the Senior XXXX XXXX XXXX or an individual holding at least a
comparable position with XXXX in respect of such XXXX, cure such XXXX or, if
such XXXX cannot be XXXX within such XXXX, period provide XXXX with a XXXX
around that allows XXXX to XXXX such XXXX XXXX, then XXXX may, upon XXXX to
XXXX, XXXX this Agreement as of the XXXX specified in the XXXX of XXXX. This
XXXX does not apply if such XXXX to XXXX the XXXX XXXX was XXXX by a XXXX XXXX
XXXX. For the purposes of this Section 16.05, XXXX shall have XXXX a XXXX to
XXXX the XXXX XXXX when XXXX is XXXX to XXXX, XXXX and XXXX XXXX in respect of
the XXXX XXXX for all of the XXXX XXXX XXXX.
26.06 Other Terminations. This Agreement may terminate pursuant to
------------------
Section 4.19, Section 14.02, Section 20.03, Section 30.04 and Section 30.05.
- ------------ ------------- ------------- ------------- -------------
26.07 Effect of Expiration or Termination.* Upon the expiration of
-----------------------------------
this Agreement or termination of this Agreement for any reason:
*The Company has requested confidential treatment of redacted terms.
91
(1) ISSC shall provide the Termination Assistance Services in accordance
with Article 28;
----------
(2) Unisource will allow ISSC to use, at no charge, those Unisource
facilities being used to perform the services for up to 60 days
following the effective date of expiration or termination (or from
the last day of any termination assistance period) to enable ISSC to
effect an orderly transition of ISSC's resources;
(3) each Party shall have the rights specified in Article 16 in respect
----------
of the Software;
(4) upon Unisource's request, with respect to generally commercially
available ISSC Third Party Software, which ISSC has licensed or
purchased and is using solely to provide the Services as of the date
of such expiration or termination, ISSC shall transfer, assign or
sublicense such ISSC Third Party Software to Unisource and XXXX any
XXXX or XXXX XXXX XXXX by the applicable vendor;
(5) upon Unisource's request, with respect to generally commercially
available ISSC Third Party Software, which ISSC has licensed or
purchased and is using to provide services to other ISSC customers in
a shared environment as of the date of such expiration or
termination, ISSC shall (a) assist Unisource in obtaining licenses
for such ISSC Third Party Software and (b) XXXX any XXXX or
XXXX XXXX XXXX
92
or XXXX XXXX XXXX by any applicable vendor; and
(6) upon Unisource's request, with respect to any contracts applicable
solely to services being provided to Unisource for maintenance,
disaster recovery services and other necessary third party services
being used by ISSC to perform the Services as of the expiration or
termination, ISSC (a) shall transfer or assign such agreements to
Unisource or its designee, on terms and conditions acceptable to both
parties and (b) XXXX any XXXX XXXX or XXXX XXXX XXXX by the
applicable vendors.
26.08 Machines.* Upon the expiration of this Agreement or a
--------
termination pursuant to Section XXXX, Section XXXX, Section XXXX,
------------ ------------ ------------
Section XXXX, Section XXXX due to XXXX XXXX, Section XXXX, Section XXXX
- ------------ ------------ ------------ ------------
and Section XXXX, ISSC shall XXXX XXXX to XXXX Machines
------------
provided as part of the New Environment, including the RBP Machines, to
Unisource or its designee free and clear of all liens, security interests or
other encumbrances. Upon a termination pursuant to Section XXXX, Section XXXX
------------ ------------
or Section XXXX due to XXXX, ISSC shall, upon Unisource's request, XXXX
-------------
to Unisource or its designee, the Machines provided as part of the New
Environment, including the XXXX Machines, free and clear of all liens, security
interests or other encumbrances at the lesser of (1) the fair market value, as
shall be determined by an agreed-upon appraisal and (2) the book value.
*The Company has requested confidential treatment of redacted terms.
93
ARTICLE 27. TERMINATION FEE.
- ---------- ---------------
27.01 Termination for Convenience or for Unisource's Change of
--------------------------------------------------------
Control. In the event of a termination of this Agreement pursuant to
- -------
Section 26.01 or Section 26.02, Unisource shall pay to ISSC on the effective
- ------------- -------------
date of such termination an amount equal to the fee specified in the Supplement
----------
for the applicable Contract Year as may be adjusted pursuant to Section 27.04.
-------------
27.02 Termination for ISSC's Change of Control. In the event of a
----------------------------------------
termination of this Agreement pursuant to Section 26.03(2), Unisource shall pay
----------------
to ISSC on the effective date of such termination an amount equal to one-half of
the fee specified in the Supplement for the applicable Contract Year as may be
----------
adjusted pursuant to Section 27.04.
-------------
27.03 No Additional Fees. In the event of a termination pursuant to
------------------
Section 26.01, Section 26.02 or Section 26.03(2), Unisource shall not pay to
- ------------- ------------- ----------------
ISSC any fees or charges other than the applicable termination fee set forth in
the Supplement (each, a "Termination Fee") except charges otherwise payable
---------- ---------------
under this Agreement and any charges payable pursuant to Article 28. ISSC shall
----------
use commercially reasonable efforts to reduce any personnel relocation charges,
subcontractor cancellation fees and lease termination payments. Except for
terminations pursuant to Section 26.01, Section 26.02 and Section 26.03(2),
------------- ------------- ----------------
Unisource shall not be responsible for any termination fees or charges upon the
termination or expiration of this Agreement.
94
27.04 Proration. Any Termination Fee in Section 27.01 and
--------- -------------
Section 27.02 will be prorated according to the following formula:
- -------------
(A-B) / 12 months} x C + B = Prorated Terminated Fee where:
A = the Termination Fee specified in Section 27.01 or Section 27.02 for
------------- -------------
the Contract Year in which termination is effective;
B = the Termination Fee specified in Section 27.01 or Section 27.02 for
------------- -------------
the Contract Year after the Contract Year in which termination is
effective; and
C = the number of months remaining during the Contract Year in which
termination is effective.
ARTICLE 28. TERMINATION ASSISTANCE.
- ---------- ----------------------
Upon the expiration of this Agreement or the termination of this
Agreement for any reason other than Unisource's failure to pay ISSC pursuant to
Section 21.01 or Section 21.05, ISSC shall, upon Unisource's request, for up to
- ------------- -------------
365 days after the expiration of this Agreement or termination of this
Agreement for any reason (the "Termination Assistance Period") (1) continue to
-----------------------------
provide the Services to the extent requested by Unisource at the baseline rates
for such Services in effect under this Agreement immediately prior to such
expiration or termination and (2) such New Services as Unisource may request
including (a) cooperating with Unisource in effecting the orderly transfer of
the Services to a third party or the resumption of the Services by Unisource,
(b) using such services as may be requested by Unisource in connection with the
transfer of the Services to a third party or the resumption of the Services by
Unisource, (c) freezing all non-critical Systems changes, (d)
95
notifying all third party vendors of procedures to be followed during the
Termination Assistance Period, (e) review all Systems libraries (tests and
production) with the new service provider and Unisource, (f) assist in
establishing naming conventions for the new production site, (g) analyze space
required for the databases and Systems libraries and (h) generate and deliver to
Unisource a tape and computer listing of the source code for the Developed
Software in a form reasonably requested by Unisource, (i) unload the production
and test databases, (j) deliver tapes or other media requested by Unisource of
production databases (and test content listings) to the new operations staff,
(k) assist with the loading of the databases, (l) assist with the communications
network turnover and (m) assist in the execution of a parallel operation and
user acceptance testing until the effective date of termination or expiration
((a) through (m) collectively, the "Termination Assistance Services"). After
-------------------------------
the expiration of the Termination Assistance Period, ISSC shall (i) answer
questions regarding the Services on an "as needed" basis and (ii) deliver to
Unisource any remaining Unisource-owned reports and documentation still in
ISSC's possession. The Termination Assistance Services shall be provided at no
cost to Unisource except for out-of-pocket expenses not included in the charges
for the Services provided pursuant to Article 28. If, in conjunction with the
----------
Termination Assistance Services, Unisource requests that ISSC perform New
Services, ISSC shall provide and Unisource shall pay ISSC for such New Services
during the Termination Assistance Period the lesser of (x) ISSC's then-
96
current rate for such New Services and (y) the charges for such New Services set
forth in the applicable New Services Work Order.
ARTICLE 29. INDEMNITIES.
- ---------- -----------
29.01 Indemnity by Unisource. Unisource shall indemnify ISSC from,
----------------------
and defend ISSC against, any liability or expenses (including attorneys' fees)
arising out of or relating to any claim by a third party (1) that the Unisource
Software infringes upon the proprietary rights of any third party (except as may
have been caused by a modification by ISSC or the ISSC Agents or ISSC's or the
ISSC Agents' combination, operation or use with devices, data or programs not
furnished by Unisource), (2) relating to Unisource's failure to obtain the
Unisource Consents, (3) relating to any duties or obligations of Unisource in
respect of a third party accruing after the Commencement Date, (4) relating to
the inaccuracy or untruthfulness of any representation or warranty made by
Unisource under this Agreement, (5) relating to (a) a violation of Federal,
state or other laws in regulations for the protection of persons or members of a
protected class or category of persons by Unisource or its employees,
subcontractors or agents, (b) sexual discrimination or harassment by Unisource
or its employees, subcontractors or agents, (c) work-related injury except as
may be covered by ISSC's workers compensation or death caused by Unisource, (d)
accrued employee benefits not expressly retained by ISSC, (e) any
representations, oral or written, made by Unisource to Unisource's employees and
(f) any other aspect of the employment relationship or the termination of the
employment
97
relationship (including claims for breach of an expressed or implied contract of
employment) relating to the Affected Employees arising prior to the Start Date,
(6) relating to inadequacies in the physical and data security control systems
at the Unisource Service Locations in the Current Environment to the extent such
inadequacies were not caused by ISSC and (7) relating to any amounts including
taxes, interest and penalties, assessed against ISSC which are obligations of
Unisource pursuant to Section 21.12.
-------------
29.02 Indemnity by ISSC. ISSC shall indemnify Unisource from, and
-----------------
defend Unisource against, any liability or expenses (including attorneys' fees)
arising out of or relating to any claim by a third party (1) that the Services,
the Developed Software, the ISSC Software, the ISSC Machines, any modifications
to Unisource Software performed by ISSC, its employees or the ISSC Agents or any
other equipment, systems, products or other resources or items provided to
Unisource by ISSC, its employees or the ISSC Agents infringe upon the
proprietary rights of any third party (except as may have been caused by a
modification by Unisource or Unisource's combination, operation or use with
devices, data or programs furnished by Unisource), (2) in respect of services or
systems provided by ISSC, its employees or the ISSC Agents to a third party, (3)
relating to any duties or obligations of ISSC, its employees or the ISSC Agents
accruing after the Commencement Date in respect of a third party, (4) relating
to the inaccuracy or untruthfulness of any representation or warranty made by
ISSC,
98
its employees or the ISSC Agents under this Agreement, (5) relating to ISSC's
failure to obtain the ISSC Consents, (6) arising out of or relating to ISSC's
breach or violation of (i) ISSC's subcontracting arrangements with Ernst & Young
and DAI or (ii) Unisource's third party agreements, (7) relating to (a) a
violation of Federal, state or other laws in regulations for the protection of
persons or members of a protected class or category of persons by ISSC or its
employees or the ISSC Agents, (b) sexual discrimination or harassment by ISSC,
its employees or the ISSC Agents, (c) work-related injury except as may be
covered by ISSC's workers compensation or death caused by ISSC, its employees or
the ISSC Agents, (d) accrued employee benefits not expressly retained by
Unisource, (e) any representations, oral or written, made by ISSC, IBM Canada or
their employees, subcontractors or agents to Unisource employees or the Affected
Employees hired by ISSC or IBM Canada and (f) any other aspect of the employment
relationship or the termination of the employment relationship (including claims
for breach of an expressed or implied contract of employment) relating to the
Affected Employees arising on or after the Start Date, (8) relating to a failure
by ISSC to renew, terminate or cancel Unisource's agreements in respect of the
Retained Resources in accordance with Article 8, (9) relating to inadequacies
---------
in the physical and data security control systems at (i) the ISSC Data Center or
other ISSC data centers or service locations and (ii) the Unisource Service
Locations to the extent such systems are controlled or provided by ISSC after
the Commencement Date, and
99
(10) relating to any amounts including taxes, interest and penalties assessed
against Unisource which are obligations of ISSC pursuant to Section 21.12.
-------------
29.03 Indemnification Procedures. If any civil, criminal,
--------------------------
administrative or investigative action or proceeding (each, a "Claim") is
-----
commenced against any Party entitled to indemnifications under Section 29.01 or
-------------
Section 29.02 (an "Indemnified Party") notice thereof shall be given to the
- ------------- -----------------
Party that is obligated to provide indemnification (the "Indemnifying Party")
------------------
as promptly as practicable. After such notice, if the Indemnifying Party shall
acknowledge in writing to such Indemnified Party that this Agreement applies
with respect to such Claim, then the Indemnifying Party shall be entitled, if it
so elects, in a notice delivered to the Indemnified Party not less than 10 days
prior to the date on which a response to such Claim is due, to take control of
the defense and investigation of such Claim and to employ and engage attorneys
of its sole choice to handle and defend the same, at the Indemnifying Party's
sole cost and expense. The Indemnified Party shall cooperate in all reasonable
respects with the Indemnifying Party and its attorneys in the investigation,
trial and defense of such Claim and any appeal arising therefrom; provided,
however, that the Indemnified Party may, at its own cost and expense,
participate, through its attorneys or otherwise, in such investigation, trial
and defense of such Claim and any appeal arising therefrom. No settlement of a
Claim that involves a remedy other than the payment of money by the Indemnifying
Party shall be entered into without the consent
100
of the Indemnified Party. After notice by the Indemnifying Party to the
Indemnified Party of its election to assume full control of the defense of any
such Claim, the Indemnifying Party shall not be liable to the Indemnified Party
for any legal expenses incurred thereafter by such Indemnified Party in
connection with the defense of that Claim. If the Indemnifying Party does not
assume full control over the defense of a Claim subject to such defense as
provided in this Section 29.03, the Indemnifying Party may participate in such
-------------
defense, at its sole cost and expense, and the Indemnified Party shall have the
right to defend the Claim in such manner as it may deem appropriate, at the cost
and expense of the Indemnifying Party.
ARTICLE 30. DAMAGES.
- ---------- -------
30.01 Consequential Damages.* Except as may arise pursuant to a
---------------------
XXXX of XXXX, neither Party shall be liable for any indirect, special or
consequential damages or lost profits arising out of or relating to such Party's
performance under this Agreement.
30.02 Limitation of Damages.* In the event one Party shall be liable
---------------------
to the other Party for damages arising out of or relating to such Party's
performance under this Agreement, such Party may recover from the other Party
its damages up to an amount not to exceed XXXX in the aggregate (the
"Damages Cap").
-----------
30.03 Exclusions.* The limitations set forth in Section 30.02 are
---------- -------------
not applicable to: (1) personal injury and property damages; (2) indemnifi-
cation claims as set forth in
* The Company has requested confidential treatment of redacted terms.
101
Article 29; (3) amounts owed ISSC by Unisource under this Agreement; (4) tax
- ----------
obligations; and (5) damages resulting from XXXX and XXXX.
30.04 Credits in the Current Environment.* In the event ISSC fails
----------------------------------
to provide the Current Services in accordance with the Minimum Service Levels
(as defined in Schedule E) for the Current Environment and such failure was the
----------
result of ISSC's failure to manage the in-scope resources in a commercially
reasonable manner, ISSC shall incur charges according to the schedule set forth
in Schedule E (the "Current Environment Credits") against the Monthly Services
---------- ---------------------------
Charge owed to ISSC two months following the month in which the Current
Environment Credit(s) was (were) incurred. If the Current Environment Credits
XXXX (1) XXXX of the Monthly Services Charge (as determined pursuant to
the formula in Schedule E) for any XXXX XXXX or (2) XXXX of the
----------
Monthly Services Charge (as determined pursuant to the formula in Schedule E)
----------
for XXXX XXXX, Unisource may, upon notice to ISSC within XXXX after such XXXX or
XXXX, as applicable, terminate this Agreement without regard to Section 26.04 or
-------------
Section 26.05.
- -------------
30.05 Credits in the New Environment.* In the event ISSC fails to
------------------------------
provide the New Environment Services in accordance with the Minimum Service
Levels for the New Environment and such failure was not caused by (1)
Unisource's failure to perform its obligations under this Agreement or (2) a
Force Majeure Event, ISSC shall incur charges according to the schedule set
forth in Schedule E (the "New Environment Credits") against the Monthly
---------- -----------------------
*The Company has requested confidential treatment of redacted terms.
102
Services Charge owed to ISSC two months following the month in which the New
Environment Credit(s) was (were) incurred. If the New Environment Credits exceed
(1) XXXX of the Monthly Services Charge (as determined pursuant to the
formula in Schedule E) for XXXX or (2) XXXX of the Monthly Services Charge
----------
(as determined pursuant to the formula in Schedule E) for any XXXX, Unisource
----------
may, upon notice to ISSC within XXXX after such XXXX or XXXX, as applicable,
terminate this Agreement without regard to Section 26.04 or Section 26.05.
------------- -------------
30.06 Remedies. ISSC acknowledges that it is obligated to perform
--------
the Services in a manner that meets or exceeds the Minimum Service Levels. In
the event ISSC fails to provide the Services in accordance with the Minimum
Service Levels, Unisource may, at its option, (1) seek all remedies available to
it under the law, subject to the limitations specified in Section 30.01,
-------------
Section 30.02 and Section 30.03 or (2) recover as liquidated damages the
- ------------- -------------
Credit(s) pursuant to Section 30.04 and Section 30.05. If Unisource elects to
------------- -------------
recover Credit(s) pursuant to Section 30.04 and Section 30.05, Unisource's
------------- -------------
recovery of Credit(s) shall constitute acknowledgement by Unisource of full
satisfaction of any claim by Unisource (except with respect to the right to
terminate described in Section 30.04 or Section 30.05, Section 26.07 and
------------- ------------- -------------
Section 26.08) that ISSC breached its obligation under this Agreement with
- -------------
respect to such event or set of events giving rise to the Credit(s).
103
ARTICLE 31. MISCELLANEOUS.
- ---------- -------------
31.01 Assignment. ISSC shall not assign this Agreement or any
----------
amounts payable pursuant to this Agreement without the consent of Unisource.
Unisource hereby consents to the assignment to IBM Canada of the provision of
the Services to Unisource Canada. The consent of Unisource to any assignment or
subcontracting shall not (1) relieve ISSC of its responsibility for the
performance of any other of its obligations under this Agreement or (2)
constitute Unisource's consent to further assignment or subcontracting. Upon
notice to ISSC, Unisource may assign this Agreement without ISSC's consent to
any affiliate or subsidiary of Unisource with similar creditworthiness of
Unisource or pursuant to a corporate reorganization.
31.02 Notices. All notices, requests, approvals and consents and
-------
other communications required or permitted under this Agreement shall be in
writing and shall be sent by telecopy to the telecopy number specified below. A
copy of any such notice shall also be personally delivered or sent by (1) first
class U.S. Mail, registered or certified, return receipt requested, postage pre-
paid or (2) U.S. Express Mail, Federal Express, or other, similar overnight
bonded mail delivery services.
In the case of Unisource:
Unisource Worldwide, Inc.
825 Duportail Road
Chesterbrook
Wayne, Pennsylvania 19087
Attn: Vice President -
Systems and Administration
Facsimile No. (215) 296-9238
104
For default or termination, with a copy to:
Unisource Worldwide, Inc.
825 Duportail Road
Chesterbrook
Wayne, Pennsylvania 19087
Attn: Vice President - Law
Facsimile No. (215) 296-9238
In the case of ISSC:
c/o Unisource Worldwide, Inc.
825 Duportail Road
Wayne, Pennsylvania 19087
Attn: ISSC Project Executive
Facsimile No. (215) 296-8535
For termination, with a copy to:
Integrated Systems Solutions Corporation
44 South Broadway
White Plains, New York 10601
Attn: General Counsel
Facsimile No.: (914) 288-1167
Either Party may change its address or telecopy number for notification purposes
by giving the other Party notice of the new address or telecopy number and the
date upon which it will become effective.
31.03 Counterparts. This Agreement may be executed in any number of
------------
counterparts, all of which taken together shall constitute one single agreement
between the parties.
31.04 Headings. The article and section headings and the table of
--------
contents are for reference and convenience only and shall not be considered in
the interpretation of this Agreement.
31.05 Relationship. Except as otherwise provided in Section 17.01,
------------ -------------
the performance by ISSC of its duties and obligations under this Agreement shall
be that of an independent
105
contractor and nothing contained in this Agreement shall create or imply an
agency relationship between ISSC and Unisource, nor shall this Agreement be
deemed to constitute a joint venture or partnership between the parties.
31.06 Consents, Approvals and Requests. Except as specifically set
--------------------------------
forth in this Agreement, all consents and approvals to be given by either Party
under this Agreement shall not be unreasonably withheld and each Party shall
make only reasonable requests under this Agreement.
31.07 Severability. If any provision of this Agreement is held by a
------------
court of competent jurisdiction to be contrary to law, then the remaining
provisions of this Agreement shall remain in full force and effect.
31.08 Waiver. No delay or omission by either Party to exercise any
------
right or power it has under this Agreement shall impair or be construed as a
waiver of such right or power. A waiver by any Party of any breach or covenant
shall not be construed to be a waiver of any succeeding breach or any other
covenant. All waivers must be in writing and signed by the Party waiving its
rights.
31.09 Publicity. Each party shall (1) submit to the other all
---------
advertising, written sales promotion, press releases and other publicity matters
relating to this Agreement in which the other Party's name or mark is mentioned
or language from which the connection of said name or mark may be inferred or
implied and (2) not publish or use such advertising, sales
106
promotion, press releases or publicity matters without the other Party's
consent.
31.10 Entire Agreement. This Agreement, the Schedules and the
----------------
Supplement, which are hereby incorporated by reference into this Agreement,
- ----------
represent the entire agreement between the parties with respect to its subject
matter, and there are no other representations, understandings or agreements
between the parties relative to such subject matter. The Letter of Intent, dated
September 28, 1993, is hereby terminated.
31.11 Amendments. No amendment to, or change, waiver or discharge
----------
of, any provision of this Agreement shall be valid unless in writing and signed
by an authorized representative of the Party against which such amendment,
change, waiver or discharge is sought to be enforced.
31.12 Survival. The terms of Article 22, Article 23, Article 24,
-------- ---------- ---------- ----------
Article 28, Article 29, Article 30, Section 13.08, Section 14.04, Section 16.01,
- ---------- ---------- ---------- ------------- ------------- -------------
Section 16.02, Section 16.03, Section 17.03, Section 18.01, Section 18.03,
- ------------- ------------- ------------- ------------- -------------
Section 26.07, Section 26.08, Section 31.09, this Section 31.12, Section 31.14,
- ------------- ------------- ------------- ------------- -------------
Section 31.17 and Section 31.19 shall survive the expiration of this Agreement
- ------------- -------------
or termination of this Agreement for any reason.
31.13 Third Party Beneficiaries. Each Party intends that this
-------------------------
Agreement shall not benefit, or create any right or cause of action in or on
behalf of, any person or entity other than Unisource, ISSC and IBM Canada.
31.14 Governing Law. This Agreement shall be governed by the laws of
-------------
the State of New York. Unisource and ISSC agree
107
that the Federal courts of the Southern District of New York shall have
exclusive jurisdiction over disputes under this Agreement, the Schedules and the
Supplements and the resolution thereof, and the parties agree that jurisdiction
and venue in such courts is appropriate.
31.15 Insurance. During the Term, ISSC shall maintain insurance of
---------
the following types and in the following amounts: (1) statutory workers'
compensation in accordance with all Federal, state and local requirements and
(2) comprehensive general public liability (including contractual liability
insurance) in an amount not less than $2,000,000. All insurance policies
obtained or maintained by ISSC pursuant to this Agreement shall name Unisource
as an additional insured. ISSC shall not cancel (or permit any lapse) under any
such insurance policy. Each insurance policy shall contain the agreement of the
insurer that the insurer shall not cancel such policy without 30 days' notice to
Unisource. ISSC shall deliver to Unisource a certificate of insurance
evidencing the above insurance coverage prior to the Commencement Date.
31.16 Covenant of Further Assurances. Unisource and ISSC covenant
------------------------------
and agree that, subsequent to the execution and delivery of this Agreement and
without any additional consideration, each of Unisource and ISSC shall execute
and deliver any further legal instruments and perform any acts which are or may
become necessary to effectuate the purposes of this Agreement.
108
31.17 Hiring of Employees. Unisource may offer employment to and
-------------------
employ any ISSC employees upon the expiration of this Agreement or the
termination of this Agreement for any reason. Either Party may at any time
directly or indirectly solicit and hire any employee of the other Party after
such employee is fired by such Party or terminates his or her employment with
such Party without the intention of accepting employment from the other Party.
In addition, either Party may at any time hire any employee of the other Party
that responds to an indirect solicitation (e.g., through a newspaper, magazine
----
or trade journal advertisement); provided, however, that should ISSC hire any of
the Unisource Key Personnel pursuant to this Section 31.17, Unisource shall be
-------------
released of its obligations pursuant to Section 13.05 with respect to such
-------------
Unisource Key Personnel. Except for the Affected Employees, ISSC shall not
solicit any Unisource employees during the Term and for one year after the
expiration of this Agreement or termination of this Agreement for any reason.
31.18 EDI. ISSC shall not resell any of the EDI services in effect
---
at a Unisource Service Location or use such EDI services to provide services to
a third party.
31.19 No Interference. Upon the expiration of this Agreement or the
---------------
termination of this Agreement for any reason, Unisource may enter into, and ISSC
shall not oppose Unisource's entering into, an arrangement with Ernst & Young or
DAI pursuant to which Ernst & Young or DAI may provide services similar to the
Services.
31.20 Marketing. ISSC shall use reasonable efforts to provide
---------
marketing opportunities to Unisource for Unisource products and services within
ISSC and IBM.
31.21 Construction. The word "including" shall mean "including,
------------
without limitation," throughout this Agreement.
31.22 Interpretation of Documents. In the case of conflicts between
---------------------------
the terms of this Agreement and the terms of Schedules or Supplements to this
Agreement, the terms of this Agreement shall prevail.
110
IN WITNESS WHEREOF, ISSC and Unisource have each caused this Agreement
to be signed and delivered by its duly authorized representative.
UNISOURCE WORLDWIDE, INC.
By: /s/ John J. McKiernan
--------------------------
John J. McKiernan
Vice President - Systems
and Administration
INTEGRATED SYSTEMS SOLUTIONS
CORPORATION
By: /s/ Michael N. Anderson
--------------------------
Michael N. Anderson
Director - Systems
Solutions
Business Services
Schedules to
Agreement for Information Technology Services
SCHEDULE A -- Unisource Applications Software
SCHEDULE B -- Unisource Systems Software
SCHEDULE C -- Unisource Machines
SCHEDULE D -- ISSC Machines
SCHEDULE E -- Support Services, Performance Standards and Operational
Responsibilities
SCHEDULE F -- New Services Work Order
SCHEDULE G -- Disaster Recovery Services
SCHEDULE H -- Project Management
SCHEDULE I -- Unisource Service Locations
SCHEDULE J -- ISSC Charges, Measures of Utilization and Financial
Responsibilities
SCHEDULE K -- Application Installation Standards
SCHEDULE L -- Security Procedures
SCHEDULE M -- Help Desk
SCHEDULE N -- Projects
SCHEDULE O -- Affected Employees and Personnel Transition
SCHEDULE P -- Procedures Manual Outline
SCHEDULE Q -- Human Resources Claims
SCHEDULE R -- Restructured Business Platform/ISSC Data Center Platform
SCHEDULE S -- Key Personnel
SCHEDULE T -- DAI License Agreement
SCHEDULE U -- DAI Services Agreement
SCHEDULE V -- DAI Maintenance Agreement
SCHEDULE W -- Unisource Third Party Agreements
SCHEDULE X -- Release
SCHEDULE Y -- Unisource Reports
SCHEDULE Z -- Confidentiality Agreement
December 22, 1993
ISSC/Unisource Confidential Table of Schedules Page 1 of 1
ISSC/Unisource
Agreement for Information Technology Services [ART APPEARS HERE]
- --------------------------------------------------------------------------------
Schedule A
Unisource Applications Software
Note:
1. Information contained in this Schedule is meant to represent the data known
as of the Commencement Date of the Contract. Should omitted Licenses be
discovered at a later date, this Schedule will be updated to reflect that
additional data.
2. Personnel costs for operating the Software listed in this Schedule are
included within the Annual Services Charges.
3. ISSC shall operate the Software in accordance with the Licenses granted
pursuant to Article 16 of the Agreement.
Unijax - Jacksonville, FL
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Cambar Business Systems Customer Order Processing I* U I C
Cambar Business Systems Inventory Control/Forecasting I U I I
Cambar Business Systems Purchasing/Receiving I U I I
Cambar Business Systems Sales Analysis I U I I
Cambar Business Systems Customer Remote Order Entry (CAPS) I U I I
Cambar Business Systems EDI Translator I U I I
Cambar Business Systems Accounts Payable I U I I
Cambar Business Systems Partial Accounts Receivable Module I U I I
Computer Associates CA-TAPE HANAGER - 6.0 I U I I
Computer Associates CA-InterTest - 6.0 I U I I
Computer Associates CA-LIBRARIAN - 3.0 I U I I
Computer Associates CA-SPACE HANAGER(DISK) - 6.0 I U I I
Computer Associates CA-UFO I U I I
CAI Data net I U I I
DTA DTA/PRINT I U I I
Enterprise Systems, Inc. ANSI-X12 - vendor interface I U I I
GE Information Services STD DSXHIT I U I I
GE Information Services EDI DSXHIT I U I I
Global Software CARMS I U I I
Global Software FAQS/XP I U I I
Global Software EXPLORE/VM I U I I
Global Software QuickWrite I U I I
Global Software QuickJob I U I I
Global Software EXPLORE VSE I U I I
Global Software EXPLORE VHXA I U I I
GT Software ASSIST/GT-DOS version I U I I
GT Software TUTOR/GT I U I I
GT Software DOCH/GT I U I I
H&W Computer Systems SYSM DOS I U I I
H&W Computer Systems SYSM C/S I U I I
Information Builders FOCUS I U I I
Information Builders CMS to OS/DOS VSAM (XH1) I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule A
uniskda Page 1 of 10
Schedule A
Unisource Applications Software
Unijax - Jacksonville, FL
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
McCormack & Dodge Fixed Assets I U I I
McCormack & Dodge F/A Plus I U I I
Management Science America HSA Payroll I U I I
On Line Software International VERIFY/DOS I U I I
On Line Software International InterTest/DOS I U I I
Butler Paper - Port Edwards, WI
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Blue DUSP ver 1.2.7 I U I I
BHC SUPER OPTIHIZER ver. 2.0 I U I I
BHC DB2ALTER ver. 2.3 I U I I
CANDLE CL/Conference I U I I
Compuware Abend-AID OS w/DB2 ver. 5.2.2 I U I I
Compuware CICS Abend-AID ver. 5.3 I U I I
Compuware Abend-Aid ver. 4.1.0 I U I I
Compuware RADAR ver. 3.2.3 I U I I
Computer Associates CA-SORT ver. 7.3 I U I I
Computer Associates CA/CICS/DADS/ PLUS ver 2.2.0 I U I I
Computer Associates CA/InterTest ver 4.2.2 I U I I
Computer Associates CA/FASTDASD ver. 4.4 I U I I
Computer Associates CA/TOP SECRET I U I I
Computer Associates CA/PANVALET/ISPF I U I I
Computer Associates CA/PANVALET ver 14.2 I U I I
CSK HCI (NETHON) ver. 3.1 I U I I
DTA DTA/JHASTER ver. 1.2 I U I I
Document Science Publishing software I U I I
Document Science Compuset software I U I I
EXECUCOM TSO/IFPS PLUS ver. 4.0.2 I U I I
Goal Int'l GOAL FAQS/FTL ver 5.3.5 I U I I
Goal Int'l GOAL FAQS/CICS ver 5.5.6 I U I I
IBM DF/Sort ver. 11 I U I I
IBM VS FORTRAN ver. 2.5 I U I I
IBM COBOL ver. 2.4 I U I I
IBM COBOL II w/DBUG ver. 3.0.0 I U I I
IBM COBOL II Report Writer ver. 1.2/RW2036 I U I I
IBM OS/VS RPGII ver. 1.1 I U I I
IBM JES3 ver. 4.2.1 I U I I
IBM TSO/E (ESA) ver. 2.3.1 I U I I
IBM TSO/ISPF/PDF ver 3.3.0 I U I I
IBM OS/PL1 ver 5.1 I U I I
IBM AFP-PSF ver. 2.1 I U I I
IBM VTAH/MSNF ver 3.4.1 I U I I
IBM SHF ver. 4.2.2 I U I I
IBM RHF ver. 4.2.2 I U I I
IBM DFP/VSAH/DFEF ver. 3.3.1 I U I I
IBM DFDSS ver. 2.5 I U I I
IBM FTP/NPI ver. 1.0 I U I I
IBM FTP-GSP ver. 2.2 I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule A Page 2 of 10
Schedule A
Unisource Applications Software
Butler Paper - Port Edwards, WI
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
IBM SHP/E ver. 1.6.0 I U I I
IBM GDDH/PGF ver. 2.2 I U I I
IBM DSF ver. 14 I U I I
IBM HCP ver. 1.2 I U I I
IBM EREP ver. 3.5 I U I I
IBM RSCS ver. 2.3 I U I I
IBM VSE/VSAH ver. 1.4.2 I U I I
IBM VSE/VSAH (Space Hgt) ver. 1.4.2 I U I I
IBM VSE/VSAH (Backup-Restore) ver. 1.4.2 I U I I
IBM VSE FASTCOPY ver. 1.2.1 I U I I
IBM ACF/VTAH ver. 3.2.0 I U I I
IBM BTAH-ES ver. 1.1.10 I U I I
IBM COBOL ver. 1.3.0 I U I I
IBM DSF ver. 1.12.0 I U I I
IBM DOS/VSE/OLTEP ver. 1.1.0 I U I I
IBM DOS/VSE/EREP ver. 3.4.1 I U I I
IBM DITTO VH/VSE ver. 3.1.0 I U I I
IBM FTP/VSE ver. 1.1.0 I U I I
IBM VSE/VSAH ver. 1.3.0/VSE SIPO/E 1.4.2 I U I I
IBM VTAH ver. 2.1.0/VSE SIPO/E 1.4.2 I U I I
IBM BTAH ver. 1.1.0/VSE SIPO/E 1.4.2 I U I I
IBM EREP ver. 2.3.0/VSE SIPO/E 1.4.2 I U I I
IBM COBOL ver. 2.6 I U I I
IBM DITTO ver. 1.1.0/VSE SIPO/E 1.4.2 I U I I
IBM SDF ver. 2.2 I U I I
IBM CICS/DDH I U I I
IBM SSP ver. 3.7 I U I I
IBM CDC HCP 3745 ver. 5.4.0 I U I I
IBM ATL HCP ver. 5.4.0 I U I I
IBM CICS/OS Prod. ver. 2.1.2 I U I I
IBM CICS/OS Demo ver. 2.1.2 I U I I
IBM CICS/OS Test ver. 2.1.2 I U I I
IBM ASH HCP 3745 ver. 5.4.0 I U I I
IBM BHW HCP 3745 ver. 5.4.0 I U I I
IBM NETVIEW ver. 1.3 I U I I
IBM DISOSS ver. 3.4 I U I I
IBM OfficeVision HVS ver. 1.2.0 I U I I
IBM Displaywrite 370 I U I I
IBM DB2 ver. 2.2 I U I I
IBM QHF ver. 3.1.1 I U I I
IBM DBEDIT ver. 1.3 I U I I
IBM AS ver. 2.1 I U I I
IBM HVSEDIT ver. 3.1 I U I I
IBM OV/FAX ver. 2.2 I U I I
Innovation FATS/FATAR ver. 4.3 I U I I
Innovation FDR ver. 5.1 I U I I
Pansophic TSO/Panvalet ver. 12.0 I U I I
SDI UDC ver. 7.0 I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule A Page 3 of 10
Schedule A
Unisource Applications Software
Butler Paper - Port Edwards, WI
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Sterling DYL-260 ver. 7.1 I U I I
Sterling DYL-260/280 ver. 8.5 I U I I
MacKinney Systems Show and Tell II ver. 1.0 I U I I
MacKinney Systems Spy ver. 1.0 I U I I
Software Technology CICS/CPF ver. 3.4.4 I U I I
SoftSwitch SoftSwitch Central ver. V4L3 I U I I
SoftSwitch Toolkit ver. 1.1 I U I I
Smartech DOCS ver. 6.8 I U I I
Sterling DMS ver. 8.1.6 I U I I
Sterling DMS/ISPF Option ver. 8.1 I U I I
Sterling SHRINK ver. 4.6.3 I U I I
Sterling DYL-260/280 ver. 9.5/6.0 I U I I
Sterling DYL-QUIKJOB ver. 13.0 I U I I
Turnkey Systems TASKMASTER ver. 2.2.3 I U I I
Tone Software Flasher JES3 I U I I
Woven SMFUTIL ver. 5.1 I U I I
Butler Paper - Denver, CO
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
No software listing available.
Carpenter - Denver, CO
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Intercity QUANTEL I U I I
Garrett-Buchanan - Philadelphia, PA
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Allison-Ross TIP(TPS ver 4.0 R3-0102) I U I I
CAI General Ledger I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule A Page 4 of 10
Schedule A
Unisource Applications Software
Weiss Miquon - Philadelphia, PA
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Baxter ASAP Express Software I U I I
Enterprise Systems Standard Hospital Interface I U I I
EDI Texlon Software I U I I
EDI Enterprise Systems I U I I
Lotus Lotus 123 U U U U
Word Perfect Word Perfect U U U U
Harvard Graphics U U U U
Monumental Paper - Baltimore, MD
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Lotus Lotus 123 U U U U
Word Perfect Word Perfect U U U U
Harvard Graphics U U U U
Distribix - St. Louis, MO
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Hammermill HAL - Hammermill Access Link I U I I
Weyerhauser WIN - Weyerhaeuser I U I I
Information Network I U I I
Distribix Customer Order Entry I U I I
Distribix Physical Inventory I U I I
Distribix General Ledger I U I I
Distribix Sales Reporting I U I I
Distribix Paper Plus I U I I
Distribix Microfiche Invoice I U I I
Distribix Accounts Receivable & Credit
Mgt. I U I I
Distribix Sales Rep Laptop Order Entry I U I I
Distribix Inventory Control I U I I
Distribix Accounts Payable I U I I
Distribix Sales Forecasting I U I I
Distribix Billing Systems I U I I
Distribix Customer Pricing Management I U I I
Distribix Purchase Order Entry I U I I
Distribix Direct Order Entry I U I I
Distribix National Accounts I U I I
Distribix Fixed Asset System I U I I
Distribix Inter-Company Transfer I U I I
Rhumba Four Session Software I U I I
Sterling EDI Purchase Order System I U I I
Sterling Walmart National Account I U I I
Price Book System I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule A Page 5 of 10
Schedule A
Unisource Applications Software
Canada East - Cincinnati, OH
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Blueline Software RD/SHARE I U I I
Cincom Systems R-720 HANTIS - Quebec I U I I
Cincom Systems R-721 High Performance Option - Quebec I U I I
Cincom Systems R-720 HANTIS - Ontario I U I I
Cincom Systems R-721 High Performance Option- Ontario I U I I
Cincom Systems R-720 HANTIS - Cincinnati I U I I
Cincom Systems R-721 High Performance Option - Cincinnati I U I I
Computer Associates Tape /Manager I U I I
Computer Associates Tape /Manager ESA Option I U I I
Monarch - Houston, TX
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
DISC ONHIDEX KERNEL I U I I
DISC ONHIDEX QUEST I U I I
DISC ONHIDEX INTRINSIC LIBRARY I U I I
DISC ONHIDEX KERNEL I U I I
DRC SFD I U I I
DRC POS I U I I
Powerhouse Powerhouse 4GL I U I I
Robelle QEDIT I U I I
SOTAS SOTAS G/L I U I I
SOTAS SOTAS link I U I I
Tymlabs/Unison BackPack I U I I
Tymlabs/Unison Roadrunner I U I I
Tymlabs/Unison Spoolmate I U I I
Tymlabs/Unison Roadrunner iX PICS TIER T I U I I
Tymlabs/Unison Roadrunner iX UPDATES TIER T I U I I
VESOFT HPEX I U I I
VESOFT VEAUDIT I U I I
Whitman College E - mail I U I I
Mack Pac - Dallas, TX
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
No software listing available.
December 22, 1993
ISSC/Unisource Confidential Schedule A Page 6 of 10
Schedule A
Unisource Applications Software
Unisource - Oyster Point, CA
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Bradmark DBGENERAL I U I I
DISC OHNIDEX Kernel ESHS I U I I
DISC OHNIDEX Kernel RCS I U I I
DISC OHNIDEX Intrinsic Library EWSHS I U I I
DISC OHNIDEX Intrinsic Library RCS I U I I
DRC SFD I U I I
DRC POS I U I I
DRC CSW I U I I
EDI Solutions EDITRAN I U I I
EDI Solutions EDIHAP I U I I
HP LaserRX/RXForecast I U I I
Honeywell/Bull SVP8064-AOOT Tape Management System I U I I
Honeywell/Bull AVF0041-B1T Fixed Asset I U I I
Honeywell/Bull AV40043-O1T Fixed Asset GL INTF I U I I
Honeywell/Bull AVF0081-81T PR Batch I U I I
Honeywell/Bull Operating System Nipolos I U I I
Honeywell/Bull PPS Utilities I U I I
Honeywell/Bull 4180D Print System I U I I
Honeywell/Bull On-Line Host Connection I U I I
HP DM I U I I
HP DATA ENTRY LIB I U I I
HP BSC LINK I U I I
HP RJE I U I I
HP Cobol I U I I
Intercraft DE300 II I U I I
Robelle QEDIT I U I I
Robelle SUPRTOOL I U I I
Speedware SPEEDWARE/4GL I U I I
Speedware SPEEDWARE/DESIGNER I U I I
Speedware SYSDOC I U I I
Speedware Speedex II I U I I
Sterling Software Doculink/HNP I U I I
Sterling Software Network Interconnect I U I I
Unison Tymlabs Haestro H100UC I U I I
Unison Tymlabs Haestro H150UM I U I I
Unison Tymlabs Haestro H150PX I U I I
Unison Tymlabs Haestro H150UX I U I I
Unison Tymlabs Haestro H150UT I U I I
Unisource Profit - Inventory Replenishment I U I I
Unisource DBS Payroll I U I I
Unisource DBS F/A - Fixed Assets I U I I
Unisource SA - Sales Analysis I U I I
Unisource IA - Inventory Analysis I U I I
Unisource CU - Customer Usage I U I I
Unisource Data Entry front end Pager Plus I U I I
Unisource VIPS - synchronous I U I I
Unisource 3780 - RJE interface to HP I U I I
Unisource 4180 - Page printer driver I U I I
VESOFT (qty. 4) HPEX I U I I
VESOFT (qty. 4) SECURITY I U I I
VESOFT VE Audit I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule A
uniskda page 7 of 10
Schedule A
Unisource Applications Software
Unisource South - Carson, CA
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Bradmark DBGENERAL I U I I
Bradmark DBGENERAL I U I I
DISC Omnidex I U I I
DRC SFD I U I I
SOTAS SOTAL GL I U I I
SOTAS SOTAL AP I U I I
VESOFT HPEX I U I I
VESOFT SECURITY I U I I
Robelle QEDIT I U I I
Robelle SUPERTOOL I U I I
Speedware SPEEDWARD 4GL I U I I
Unison Hastro I U I I
Unisource North - Seattle, WA
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Bradmark DBGENERAL I U I I
Bradmark DBGENERAL I U I I
DISC Omnidex I U I I
DRC SFD I U I I
SOTAS SOTAL GL I U I I
SOTAS SOTAL AP I U I I
VESOFT HPEX I U I I
VESOFT SECURITY I U I I
Robelle QEDIT I U I I
Robelle SUPERTOOL I U I I
Speedware SPEEDWARE 4GL I U I I
Unison Hastro I U I I
Unisource Hawaii - Honolulu, HI
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
VESOFT HPEX I U I I
VESOFT SECURITY I U I I
Schedule A
Unisource Applications Software
COPCO - Columbus, OH
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Bradmark DBGENERAL I U I I
EDI Solutions EDITRAII I U I I
EDI Solutions EDIHAP I U I I
EDI Solutions TELAHON COHH PKG I U I I
Orbit Software Online - BACKUP +/XL I U I I
Inter-City - Minneapolis, MN
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
No software listing available.
Rourke Eno - Hartford, CT
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
Adager Corporation Adager Model 2 I U I I
Carolina SYSPAK XL I U I I
EDI Solutions EDITRAN I U I I
EDI Solutions EDIMAP I U I I
HP COBOL II/XL I U I I
HSD Inc. JobRescue I U I I
HSD Inc. JobTime I U I I
SOTAS GL300 General Ledger I U I I
Supply Tech Inc. STX Software I U I I
VESOFT HPEX 3000 I U I I
VESOFT SECURITY 3000 I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule A Page 9 of 10
Schedule A
Unisource Applications Software
Canada West - Annacis Island, BC, Canada
APPLICATION RESPONSIBILITY
VENDOR APPLICATION NAME OPER FIN MAINT UPGRADES
DAI Accounts Payable I U I I
DAI Accounts Receivable I U I I
DAI General Ledger I U I I
DAI Sales Analysis I U I I
DAI Sales Order Entry I U I I
DAI Inventory Order Management I U I I
DAI Purchasing I U I I
DAI System Utilities I U I I
DAI Universal Management Information I U I I
DAI Electronic Data Interface I U I I
EDI Telink I U I I
Novell Novell-Lite I U I I
Diskeeper I U I I
PATCHWORKS I U I I
December 22, 1993
ISSC/Uunsource Confidential Schedule A Page 10 of 10
ISSC / Unisource
Agreement for Information Technology Services [ART APPEARS HERE]
- --------------------------------------------------------------------------------
Schedule B
Unisource Systems Software
Note:
1. Information contained in this Schedule is meant to represent the data known
as of the Commencement Date of the Contract. Should omitted Licenses be
discovered at a later date, this Schedule will be updated to reflect that
additional data.
2. Personnel costs for operating the Software listed in this Schedule are
included within the Annual Services Charges.
3. ISSC shall operate the Software in accordance with the Licenses granted
pursuant to Article 16 of the Agreement.
Unijax - Jacksonville, FL
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
Altai VH/Analyze2-0106 I U I I
Amdahl ZEKE/VSE - Z410B301C I U I I
BIH BIHPRINT (DTAPRINT) - 3.4F I U I I
Dylakor QUIKJOB - 13.6 I U I I
Dylakor QUIKINDEX - 2.4.1 I U I I
Dylakor QUICKWRITE - 13.6 I U I I
IBM VTAH/VSE - 3.30 I U I I
IBM PL/1 Common Lib - 1.2.0 I U I I
IBM VTAH/VH - 3.4.1 I U I I
IBM DITTO/VH/VSE - 3.2.0 I U I I
IBM EP - 6.1 I U I I
IBM DLF - 1.3.0 I U I I
IBM ASSEMBLER - 2.1.0 I U I I
IBM VH/VSE - 1.2.0 I U I I
IBM MCP - 4.3.1 I U I I
IBM PL/1 OPT LIB - 2.3.0 I U I I
IBM RSCS - 3.1.0 I U I I
IBM POWER/VSE - 5.1.0 I U I I
IBM FASTCOPY/VSE - 2.1.0 I U I I
IBM HIGH LEVEL ASSEMBLER - 1.1.0 I U I I
IBM DOS/COBOL - 1.3.1 I U I I
IBM DL/1 DOS - 1.9.0 I U I I
IBM DCF - 1.4.0 I U I I
IBM CICS/VR - 1.0.0 I U I I
FOCUS - Report writer I U I I
Legent NetSpy/VH I U I I
Legent EXPLORER/VH I U I I
Legent FQS/VSE - 3.54 I U I I
Legent Explorer/VSE - 5.90 I U I I
Landmark MONITOR for CICS/VSE I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule B
Page 1 of 8
Schedule B
Unisource Systems Software
Unijax - Jacksonville, FL
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
Macro 4 DUHPHASTER - 2.700 I U I I
Macro 4 TUBES/VTAH-VH-Session Mgr I U I I
Macro 4 SSF I U I I
Macro 4 DHOL I U I I
Macro 4 CICS Transaction Dump Supt I U I I
OSI INTERTEST-4.2.1 I U I I
OSI UFO - 3.0 I U I I
SDS IPCP/BASIC - 2.3 I U I I
Sterling Software QUIKDL1 (DOS/VSE) I U I I
Sterling Software TRANSLATOR VSE I U I I
Supply Tech Inc. (Not Identified) I U I I
Snycsort SYNCSORT/DOS - 2.2C I U I I
DOCTORD - 5.88/6.23 I U I I
TUBES - 2.300C I U I I
UMIJAX IPCP/DLI I U I I
Butler - Port Edwards, WI
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
IBM HVS/ESA ver 4.2.2 I U I I
IBM VH/SP ver 1.6.0 I U I I
IBM DOS/VSE ver 4.1.3 I U I I
IBM POWER/VSE ver 4.1.2 I U I I
IBM DOS/VSE ver 1.3.5/VSE SIPO/E 1.4.2 I U I I
IBM POWER/VSE ver 2.1.0/VSE SIPO/E 1.4.2 I U I I
DEC VAX/VHS ver. 5.5 I U I I
Butler - Denver, CO
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
IBM RPG400 I U I I
IBM OS/400 I U I I
Carpenter - Denver, CO
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
IBM RPG400 I U I I
IBM OS/400 I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule B Page 2 of 8
Schedule B
Unisource Systems Software
Garrett-Buchanan - Philadelphia, PA
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
CAI General ledger I U I I
Unisys OS/3 ver. 13.12.B I U I I
Unisys ICAH I U I I
Unisys EDITOR I U I I
Unisys COBOL I U I I
Unisys PCTRAN I U I I
Unisys MS-DOS I U I I
Unisys IMS-HT I U I I
Weiss Miquon - Philadelphia, PA
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
IBM AIX Version 3 I U I I
BSI Maxwell distribution I U I I
Monumental Paper - Baltimore, MD
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
IBM AIX Version 3 I U I I
JL Sellers JL Sellers I U I I
Distribix - St. Louis, MO
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
IBM OS/400 I U I I
IBM RPG/400 I U I I
IBM CL I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule B Page 3 of 8
Schedule B
Unisource Systems Software
Canada East - Cincinnati, OH
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
B I MOYLE BIM SPOON for 4361 I U I I
B I MOYLE BIM SPOON for 4381 I U I I
BMC Software 3270 SUPEROPTIMIZER/CICS for DOS/VSE I U I I
GOAL SYSTEM(Legent) FAVER I U I I
IBM VM/ESA I U I I
IBM RSCS 5748-XP1 I U I I
IBM PASSTHUR 5748-RC1 I U I I
IBM IPF 5748-HS1 I U I I
IBM ACF/SSP 5664-289 I U I I
IBM ACF/HCP 5668-754 I U I I
IBM EP 5735-XXB I U I I
IBM VSE/ESA 5799-BMB I U I I
IBM VSE/ESA ADVANCED FUNCTION 5686-032 I U I I
IBM VSE/ESA POWER 5686-03301 I U I I
IBM VSE/ESA FASTCOPY 5686-03401 I U I I
IBM VSE/ESA VSAM 5686-03701 I U I I
IBM VSE/ESA VSAM SPACE MANAGER 5686-03703 I U I I
IBM VSE/ESA VSAM BACKUP RESTORE 5686-03704 I U I I
IBM VSE/ESA CICS/VS 5686-02601 I U I I
IBM VSE/ESA BTAM-ES 5745-SCBTH I U I I
IBM VSE/ESA EREP 5656-26001 I U I I
IBM VSE/ESA ICKDSF 5658-99201 I U I I
IBM VSE/ESA ACF/VTAM 5686-03702 I U I I
IBM VSE/ESA DITTO 5688-05201 I U I I
IBM NCCF 5666-285 I U I I
IBM COBOL 5746-CB1 I U I I
IBM RPG 5746-RG1 I U I I
LANDMARK MONITOR I U I I
MACRO4 CICSPRINT I U I I
MacKINNEY ELECTRO MAIL I U I I
MacKINNEY CICS/SWAP I U I I
RJH SYSTEM SOURCE/BANK I U I I
SDS POWERTOOLS I U I I
SYMCSORT SYMCSORT I U I I
UCCEL (CA) VSAMLIST I U I I
Sterling PCHAINFRAME I U I I
Sterling EDI-GENTRAN PLUS I U I I
Sterling EDI-EDE I U I I
Sterling EDI-SUPERTRACS I U I I
Canada East - Montreal, Canada
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
Macro 4 Inc. CISPRINT I U I I
Macro 4 Inc. CIS Two Power Spooling I U I I
SDI Cache Magic VM/SP CP4 I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule B Page 4 of 8
Schedule B
Unisource Systems Software
Monarch Paper - Houston, TX
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
HP HPEiX Ver. 4.0 I U I I
Mack Pac - Dallas, TX
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
UNIX I U I I
PICK RDBMS I U I I
PICK BASIC I U I I
Prelude Prelude Distribution I U I I
Unisource Central - Oyster Point, CA
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
Honeywell/Bull GCOS8 I U I I
Honeywell/Bull GCOS6 I U I I
Honeywell/Bull DSA300 I U I I
Honeywell/Bull DP58,88,90 Host I U I I
Honeywell/Bull RB Binary Syns I U I I
Honeywell/Bull RCI Terminal I U I I
Honeywell/Bull DNS300 Host Admin I U I I
Honeywell/Bull DNS300 Network Admin I U I I
Honeywell/Bull DN - IV STD IDS/II I U I I
Honeywell/Bull INDEXED Seq Proc I U I I
Honeywell/Bull Cobol 74 I U I I
Honeywell/Bull Cobol 74 Runtime I U I I
Honeywell/Bull Cobol 68 Runtime I U I I
Honeywell/Bull Cobol 85 Comp/RT I U I I
Honeywell/Bull GC858 SAT Full I U I I
Honeywell/Bull TSS Comp Facility I U I I
Honeywell/Bull Comp SYS UTIL I U I I
Honeywell/Bull AVF0041 I U I I
Honeywell/Bull AV40043 I U I I
Honeywell/Bull AVF0081 I U I I
Honeywell/Bull SVP8064 I U I I
HP HPEiX v4.0 I U I I
HP HPEiX vG.2P.00 I U I I
HP HPEV vG.2P.00 I U I I
HP NS3000 I U I I
HP Glance XL I U I I
HP LAser RX/RX Forecast I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule B Page 5 of 8
uniskdb
Schedule B
Unisource Systems Software
Unisource South - Carson, CA
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
HP HPEiX ver 4.0 I U I I
HP NS3000 I U I I
HP Glance XL I U I I
HP LaserRX/RXForecast I U I I
DRC SFD I U I I
SOTAS SOTAS GL I U I I
SOTAS SOTAS AP I U I I
VESOFT HPEX I U I I
VESOFT SECURITY I U I I
Robelle QEDIT I U I I
Robelle SUPRTOOL I U I I
Speedware SPEEDWARE 4GL I U I I
Unison Maestro I U I I
Bradmark DBGENERAL I U I I
DISC Omnidex I U I I
Unisource North - Seattle, WA
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
HP HPEiX ver 4.0 I U I I
HP NS3000 I U I I
HP Glance XL I U I I
HP LaserRX/RXForecast I U I I
DRC SFD I U I I
DRC POS I U I I
VESOFT MPEX I U I I
VESOFT SECURITY I U I I
Robelle QEDIT I U I I
Robelle SUPRTOOL I U I I
Speedware SPEEDWARE 4GL I U I I
Unison Maestro I U I I
Bradmark DBGENERAL I U I I
DISC Omnidex I U I I
Unisource Hawaii - Honolulu, HI
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
HP HPEiX ver 4.0 I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule B
uniskdb Page 6 of 8
Schedule B
Unisource Systems Software
Copco - Columbus, OH
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
ADAGER Model 2 I U I I
HP HPE/XL Rel B.40.0 I U I I
VSOFT HPEX 3000 I U I I
DISC OMNIDEX Kernal I U I I
DISC OMNIDEX Intrinsic Library I U I I
Robelle SUPRTOOL I U I I
Inter-City - Minneapolis, MN
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
Quantel-Quantel Quick/Basic I U I I
Rourke Eno - Hartford, CT
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
Adger 4GL I U I I
IMAGE DBMS I U I I
HP HPEXix ver 4.0 I U I I
HP Glance I U I I
Canada West - Annacis Island, BC, Canada
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
Digital VAX ver. 5.5-2 I U I I
Digital VAXSIMPLIS I U I I
Digital OpnVHS/V Bas SSS VAX 4100 I U I I
Digital DM/OSI ES V/V LPS I U I I
Digital DEC Rdb Rt V/V LPS I U I I
Digital OpnVHS/V VAX O/S LPS 4 User I U I I
Digital OpnVHS/V FAX O/S LPS 16 User I U I I
Digital VAX WAN Driver LPS I U I I
Digital VAXCLUSTER SW LPS I U I I
Digital OpnVHS/V Base SSS VAX I U I I
Digital DM/OSI EF V/V LPS I U I I
Digital DECRdb Rt V/V LPS I U I I
Digital OPHVMS/V UHL LPS VAX 7610 I U I I
Digital VAXCLUSTER SW LPS I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule B
uniskdb Page 7 of 8
Schedule B
Unisource Systems Software
Canada West - Annacis Island, BC, Canada
ITEM SOFTWARE RESPONSIBILITY
VENDOR NAME/DESCRIPTION OPER FIN MAINT DEV
Digital VAX WAN Driver LPS I U I I
Digital INFOSVR 100/500 SVR SSS/06 I U I I
Digital Pathworks Basic Support LPS I U I I
Digital Pathworks/HAC CL HAC RX23 I U I I
Digital Pathworks HAC SVR HDDS TK503 I U I I
Digital VAX WAN Driver LPS I U I I
Dibol Programming environment I U I I
December 22, 1993
ISSC/Unisource Confidential Schedule B Page 8 of 8
ISSC / Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- --------------------------------------------------------------------------------
Schedule C
Unisource Machines
Note:
1. Information contained in this Schedule is meant to represent the data known
as of the Commencement Date of the Contract. Should omitted Leases be discovered
at a later date, this Schedule will be updated to reflect that additional data.
2. Data communication not listed and residing at a Unisource Service Location is
covered by this Schedule.
3. All items listed in this Schedule are quantity one unless otherwise noted.
Unijax - Jacksonville, FL
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
AMDAHL 5890 300E 511192 CPU
EMC 4204-4 Symmetrix
IBM 3990 J03 DASD
IBM 3990 J03 DASD
IBM 3390 A28 DASD
IBM 3390 A28 DASD
IBM 3390 B2C DASD
IBM 3390 B2C DASD
IBM 3390 B2C DASD
IBM 6120 feature for 3390 DASD
IBM 3803 DASD
IBM 3420 DASD
IBM 3725 FEP
Hitachi 7480 A22 Tape
Hitachi 7480 A22 Tape
Hitachi 7480 B22 Tape
Hitachi 7480 B22 Tape
HP Data Wedge 50
HP Laser Printer
Magnavox VGA Monitors 50
Epson F11050 Printer 50
Hitachi 7480 B22 Tape 6
Storage Tek 5000 E21 Printer 2
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 1 of 14
Schedule C
Unisource Machines
Butler - Port Edwards, WI
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
No hardware listing available.
Butler - Denver, CO
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
IBM AS/400 CPU
IBM 2440 A12
IBM 3174 O1R Controller 9
IBM 3174 11R Controller 21
IBM 3174 61R Controller 12
IBM 3174 03R Controller 2
IBM 3174 91R Controller 7
IBM 3174 51R Controller 8
IBM 3174 81R Controller 12
IBM 3178 C40 Display 80
IBM 3178 C20 Display
IBM 3178 C30 Display 6
IBM 3180 220 Display 6
IBM 3180 110 Display 1
IBM 3180 120 Display 8
IBM 3191 A10 Display 361
IBM 3191 B10 Display
IBM 3192 FD0 Display
IBM 3192 G10 Display 2
IBM 3196 A10 Display
IBM 3197 DG0 Display 2
IBM 3268 002 Printer 19
IBM 3278 002 Printer 16
IBM 3299 002 31
IBM 3471 BG1 Display 16
IBM 3745 170 FEP
IBM 3834 001 6
IBM 3979 001
IBM 4201 001 Printer
IBM 4224 101 Printer
IBM 4224 202 Printer 68
IBM 5219 D02 2
IBM 5262 001
IBM 5291 200 3
IBM 5821 010
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 2 of 14
uniskdc
Schedule C
Unisource Machines
Butler - Denver, CO
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
IBM 5853 003
IBM 5865 001 4
IBM 5866 003 2
IBM 5866 002 32
IBM 6262 T14
IBM 7861 026 Modem 22
IBM 7861 047 Modem 35
IBM 9309 002 2
IBM 9331 001
IBM 9335 A01
IBM 9335 B01
IBM 9406 B40
Xerox 4050 Y87100491 Printer
Xerox 4090 64N021119 Printer
Xerox 3700 E350254399 Printer
Xerox 4045 150D V80431909 Printer
Carpenter - Denver, CO
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
AT&T 3600 Comsphere DSU 29
AT&T Modem 9
CRT 140
Dataphone Modem 10
Decision Data 7755 Tape Drive
IBM AS/400 CPU
IBM 9347 Tape Drive
IBM (compatible) PC 20
Perle 394E Wkst. Ctlr 46
Printer 35
Perle 394T 8-Device
Perle 394T 8-Device
Perle 394E 16-Twinax
Perle 394E 16-Twinax
Perle 394E 16-Twinax
Perle 394E 16-Twinax
Perle 394E 32-Twinax
Perle 394E 32-Twinax
Perle 394T
Perle 394T
Perle 394
Perle 394
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 3 of 14
Schedule C
Unisource Machines
Garrett - Buchanan - Philadelphia, PA
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
BA Equip. Leasing F2919 00 Console Table
BA Equip. Leasing C3971 00 Console Key Caps
BA Equip. Leasing F5122 00 WSC Conversion
BA Equip. Leasing F4864 01 Storage EXP-4MB
BA Equip. Leasing F4868 00 Channel EXP 3
BA Equip. Leasing F3964 05 Power Supply
BA Equip. Leasing F2798 00 SLCA-Med Speed 3
BA Equip. Leasing C3823 00 SLCA SEL-RTS 3
BA Equip. Leasing C3824 00 SLCA SEL 3
BA Equip. Leasing F2799 99 SLCA-Low Speed
BA Equip. Leasing 8494 998494 Disk Subsystem
BA Equip. Leasing F4958 998494 Ctlr Expansion
BA Equip. Leasing F4959 99 Drive Expansion 3
BA Equip. Leasing F5152 998494 Dual Access 4
BA Equip. Leasing F5268 01 Terminator
BA Equip. Leasing 3612 87SVT-1122 Workstations 32
BA Equip. Leasing 3612 87SVT-1123 Terminals 35
BA Equip. Leasing AP1329270 Printer 20
BA Equip. Leasing B9961 15 RS232 Interface 20
Norwest 0789 930789 Printer
Norwest F3734 01IDUC
Norwest 8419 008419 Disk
Norwest F2789 02 Peripheral Cont.
Norwest F2788 04 Workstation 4
Norwest F2788 99SLCA 4
Norwest 8609 00T MUX 7
Norwest 8422 02 Diskette Subsystem
Norwest F3427 01 Diskette Control
Unisys 3135-96 Sys 80 Mod 15 CPU
Unisys 8494 DASD 8
Unisys 8419 DASD
Unisys IBM 5160 PC 18
Unisys IBM 5170 PC 5
Unisys SVT 1120 WRKST 111
Unisys SVT 1124 WRKST 3
Unisys HP 2686A 2
Unisys Epson Printers 12
Unisys 136COL Printers 25
Unisys OM37001/AS 6
Unisys OM23000 CT 5
Unisys OM1000/YG
Unisys OM3000/FC 4
Unisys OM105000/BM 4
Unisys 3660/98 2
Unisys 6347/95
Unisys 6211/94
Unisys 6222/96
Unisys 6226/98
Unisys 6231/98
Unisys 7685/98
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 4 of 14
Schedule C
Unisource Machines
Garrett-Buchanan - Philadelphia, PA
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
Unisys BT 3261-81 Tape drive
Unisys BT 3266 Tape drive
Unisys 9246 25B Printer
Unisys 0789 93 Printer
Weiss Miquon - Philadelphia, PA
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
IBM RS/6000 320H Control unit
IBM Server/320 Control unit
IBM 7208 Tape Drive
IBM 800 Ipm Printer 4
IBM (compatible) PC 2
Okidata 321 Printer
Roec Wyse 15V29 DASD
Roec Wyse Keyboard
Roec Wyse 21K100123 Monitor
Roec Wyse 4501VGA Monitor
Roec OKI 81280063284 Printer
MAI Basic Four MAIP4201 Printer
MAI Basic Four MAIP4213 Printer
MAI Basic Four MAIP4220 Printer
MAI Basic Four MAIO4313 Terminal 32
MAI Basic Four MAIO4312 EVDT 6
Monumental Paper - Baltimore, MD
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
IBM RS6000 Power CPU
IBM Server/320 CPU
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 5 of 14
Schedule C
Unisource Machines
Distribix - St. Louis, MO
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
Decision Data Workstation 14
Decision Data Printer
IBM AS/400 D60 S10A5184 CPU
IBM 3430 Tape Drive
IBM 4234 D02 Printer
IBM 3262 Printer
IBM 4214 36479 Printer
IBM 4214 69528 Printer
IBM 4214 86328 Printer
IBM 5224 15512 Printer
IBM 5224 86888 Printer
IBM 5224 21093 Printer
IBM 5224 55545 Printer
IBM 5224 23400 Printer
IBM 5224 16544 Printer
IBM 5224 15192 Printer
IBM 5224 84687 Printer
IBM 5224 17214 Printer
IBM 5224 79959 Printer
IBM 5256 52898 Printer
IBM 5226 36907 Printer
IBM 5226 55876 Printer
IBM 5226 54480 Printer
IBM 5226 33065 Printer
IBM 5226 55877 Printer
IBM 5226 54479 Printer
IBM 5226 54478 Printer
IBM 3179 Display 2
IBM 5291 9
IBM 5714 3
IBM 5799
IBM 9309 2
IBM 9335 12
IBM 5294 Comm ctlr
Memorex 5441 Tape Drive
Memorex 1476 22
Memorex 1477 12
Memorex 0196 8
Memorex 2296 19
Memorex 1196 4
Memorex 1197 9
Memorex 1224 7
Memorex 8067 15
Memorex 8090
Memorex 8063 10
XL Datacomp 9637 002 DASD
XL Datacomp 9637 002 DASD
XL Datacomp 9637 002 DASD
XL Datacomp 9637 002 DASD
XL Datacomp 9637 121 IPI10 DASD
Perle 5294 Comm ctlr
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 6 of 14
Schedule C
Unisource Machines
Canada East - Cincinnati, OH
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
IBM 9121 210 CPU
IBM 3880-3 CPU 2
IBM 3380E DASD 3
IBM 9345-2 DASD
IBM 3720-1 DASD 2
IBM 3803-2 DASD
IBM 3420-8 Tape dr. 2
IBM 3480 A22 Tape
IBM 3480 B22 Tape 2
IBM 4245 20 Printer
IBM 4341 M02 CPU
IBM 129 003 Card Punch
IBM 3203 005 Printer
IBM 3287 002 Printer
IBM 3370 A01 DASD
IBM 3370 B01 DASD 3
IBM 3274 D01 Control Unit 2
IBM 3274 D41 Control Unit
IBM 3505 B02 Controller - Card
IBM 3525 P03 Card Punch
Paradyne 7610 3 LCU
Paradyne 7229 LCU 4
Paradyne 7620 3 RCU
Paradyne 7212 RCU 2
TELL 4331C 1551872 T-1 Aggregate Link
TELL 4331C 204841 T-1 Aggregate Link
TELL 4335 1506151 CPU Switch
TELL 8440 11368 VAC Power Supply
TELL 8440 11369 VAC Power Supply
TELL 8440 11371 VAC Power Supply
TELL 4340 1555943 TELABS 4 CH SYNC
TELL 4340 1360901 TELABS 4 CH SYNC
TELL 4340 1562436 TELABS 4 CH SYNC
TELL 4340 1562457 TELABS 4 CH SYNC
TELL 4340 1562462 TELABS 4 CH SYNC
TELL 4340 396207 TELABS 4 CH SYNC
TELL 4341A 1557509 QUAD RS232 Interface
TELL 4341A 1557513 QUAD RS232 Interface
TELL 4341A 3850220 QUAD RS232 Interface
TELL 4341A 1850269 QUAD RS232 Interface
TELL 4341A 1850270 QUAD RS232 Interface
TELL 4341A 394331 QUAD RS232 Interface
TELL 350TF 1877 V35-RS INTE CONV
TELL 4300 DP14828 T1 Main Shelf
TELL 4402 48628 110 VAC Power Shelf
TELL 4836 1514172 4836 P/S Monitor
TELL 4332C 1850128 Control Processor
TELL 4332C 396354 Control Processor
TELL 4333A 1551470 Serial I/D Module
TELL 4333A 1551471 Serial I/D Module
TELL 4830 1550253 Datalink Control
TELL 4830 1550278 Datalink Control
Unisys Mod 18
Unisys Mod 24
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 7 of 14
uniskdc
Schedule C
Unisource Machines
Canada East - East Montreal, Canada
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
ITT 9420 Controller 15
ITT 94300 Device Adaptor 28
ITT 9341 Printer
ITT 9342 Printer 2
ITT 9301 Printer 2
ITT 9303 Printer 22
ITT 92230 Terminal 47
ITT 94320 Terminal 45
Monarch Paper - Houston, TX
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
HP HP3000 960 CPU
HP HP150 II CPU 7
HP C2204A DASD 11
HP HP7978 Tape
HP 2566B 900 Ipm Printer
HP 2566B 900 Ipm Printer
HP 700/92 Terminal 29
HP 700/94 Terminal 2
HP 9123D Disk drive 7
HP 2686A Printer
HP 2277A Printer 2
HP D1182A Display 6
HP 4594C Vectra ES/12 Display 6
HP 2934A Printer 3
HP 2933A Printer
HP 33440A Printer 5
HP 33449A Printer
HP 2563B Printer
HP 2563A 300 Ipm Printer 2
HP 2563B 300 Ipm Printer
HP 7470A Plotter
HP 7440A Printer
HP Laserjet 2000 Printer
IEM 4850 5GB Tape
Mack Pac - Dallas, TX
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
IBM RS/6000 320 CPU
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 8 of 14
Schedule C
Unisource Machines
Unisource Central - Oyster Point, CA
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
Cirdata BP1500 X08371 Printer
Delphax 4180D Printer
DTC Comn ctlr 6
Honeywell/Bull DSP8000 81E CPU
Honeywell/Bull DVC8120 Datanet
Honeywell/Bull DSP6000 CPU
Honeywell/Bull DN8 CPU
Honeywell/Bull DPS6 CPU
Honeywell/Bull MSP3880 DASD
Honeywell/Bull MSU3380 DASD
Honeywell/Bull MSU3382 DASD 2
Honeywell/Bull MSU3880 DASD 3
Honeywell/Bull MSU3881 DASD
Honeywell/Bull MTP610 1/2" 9trk Tape drive 4
Honeywell/Bull MTF0634
Honeywell/Bull MTF0635 3
Honeywell/Bull MTF8030
Honeywell/Bull MTK0630
Honeywell/Bull MTK0633 4
Honeywell/Bull MTP8021
Honeywell/Bull MTV0630
Honeywell PRU900 Printer
Honeywell/Bull DN8 FEP
Honeywell/Bull M201 Disk drive
HP HP3000 series 992 CPU
HP HP3000/GX CPU
HP 7937FL DASD 12
HP C2204A DASD
HP C2204A DASD
HP C3023T DASD
HP HP7080 1/2" 9trk Tape drive
HP HP2363 Printer
Printronix Printer
Cipher Black box
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 9 of 14
uniskdc
Schedule C
Unisource Machines
Unisource South - Carson, CA
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
Dataproducts 1200 Printer
HP 3000 980 CPU
HP 3000 S70 CPU
Eagle 1.34FL DASD
Eagle 1.34FL DASD
Eagle 1.34FL DASD
HP 7937XP DASD 7
HP 7937H DASD
HP 7937FL DASD
HP 7936H DASD
HP 670H DASD
HP Bridges 3
Timplex Datacom devices
HP 7980 1/2" 9track Tape
HP 2563 Printer
HP 2563 Printer
HP DTC FEP 7
Printronix Printer
Unisource North - Seattle, WA
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
HP 3000 960 CPU
HP 7937XP DASD 7
HP 7936XP DASD
HP C2204A DASD
HP C2204A DASD
HP XC 7980 1/2" 9track Tape
HP 2563 Printer
HP DTC Comm ctlr 5
Timplex Datacom devices
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 10 of 14
uniskdc
Schedule C
Unisource Machines
Copco - Columbus, OH
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
HP 3000 980-100 CPU
HP 7937 540mb DASD 7
HP 2203 670mb DASD
HP 2204 1.3gb DASD 4
HP 7978B Tape Drive
HP 14850 8mm Tape Drive
HP 2345A 2635F01064 Comm ctlr
HP 2345A 2635F01065 Comm ctlr
HP 2345A 2635F01066 Comm ctlr
HP 2345A 2635F01067 Comm ctlr
HP 2345A 2635F01063 Comm ctlr
HP 2345A 2813A02132 Comm ctlr
HP 2345A 2813A01127 Comm ctlr
HP 2934A 2844A51104 Printer
HP 2562C 2922A00154 Printer
HP 2932A 2434A09628 Printer
HP 2932A 2450A15902 Printer
HP 2932A 2450A15951 Printer
HP 2932A 2450A15953 Printer
HP 2932A 2450A15917 Printer
HP 2932A 2533A23738 Printer
HP 2932A 2535A23746 Printer
HP 2932A 2605A29520 Printer
HP 2932A 2715A39740 Printer
HP 2932A 2533A22237 Printer
HP 2932A 2533A21799 Printer
HP 2932A 2450A15954 Printer
HP 2567B 2819A03862 Printer
HP 2567C 3011A00145 Printer
HP 2563C 3109Y04345 Printer
HP 2563C 3109Y04347 Printer
HP 2934A 2
HP Bridge 3213A06045
HP Bridge 3141A04884
ISSC/Unisource Confidential December 22, 1993
uniskdc Schedule C Page 11 of 14
Schedule C
Unisource Machines
Inter-City - Minneapolis, MN
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
Monumental Tech W/Q64 64 CPU
Monumental Tech F 3551W/Q64 DASD
Monumental Tech F 5241W/Q64 Tape
Monumental Tech 4121 Printer
Monumental Tech 5067 Printer
Monumental Tech 5082 Printer
Monumental Tech 5131 Printer
Monumental Tech F 4807 Video Ctlr
Decision Data 3278 DASD
Decision Data 4051 Display 3
Decision Data 4052 Display 12
Decision Data 4212 Printer
Decision Data 5067 Printer
Decision Data 5082 Printer
Decision Data 5131 Printer 2
Decision Data 64 297 CPU
Decision Data IOU-48 Disk/Tape
Decision Data IOU-56 Disk/Tape
Decision Data 400MB DASD
Decision Data 8MM Tape drive
Decision Data 16 BPI Tape drive
ISSC/Unisource Confidential December 22, 1993 Page 12 of 14
uniskdc Schedule C
Schedule C
Unisource Machines
Rourke Eno - Hartford, CT
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
Data Comm Systems Codex 2264 Modem 2
Data Comm Systems Codex 48001 Modem 12
Data Comm Systems Codex 48000 Modem 11
Data Comm Systems DATRICE 40-4102 Modem 4
Data Comm Systems DIG SCOUT Modem 6
Data Comm Systems Digicom 9624E Modem 11
Data Comm Systems Digicom 9624LES Modem 6
Data Comm Systems NBDG 90-0154-01 Modem
Data Comm Systems NBDG 90-0157-05 Modem
Data Comm Systems NBDG 90-0161-01 Modem
Data Comm Systems NBDG 90-0336-01 Modem
Data Comm Systems NBDG 90-0693-02 Modem 5
Data Comm Systems TIX M-QA 4 Port Exp Card 12
Data Comm Systems TIX M2403 Multiplexer 4
Data Comm Systems TIX M348 Expander
Data Comm Systems TIX M32410 MUX 4
Data Comm Systems TIX M34820 MUX
Data Comm Systems TIX M4829
Data Comm Systems TIX QM484 MUX
Data Comm Systems TIX QM484 Expander
HP HP3000 992/100 CPU
HP 7980XC Tape
HP 7980 Tape
HP 2564A 600 LPM Printer
HP 2566 Printer 58
Eagle 7937FL 1.71gb DASD
Eagle 7937FL 1.71gb DASD
Eagle 7937FL 1.71gb DASD
Eagle 7937HPIB 2.85gb DASD 5
Coyte C2201FL 5.36gb DASD 8
Coyte C2204FL 1.34gb DASD
Coyte C2203HPIB 1.34gb DASD
Coyte C2204HPIB 1.34gb DASD
Integrated C2282A 670 mb 3006A01121 Controller
Integrated C2282A 670 mb 3006A01126 Controller
SCSI C2462A 2.60gb DASD
SCSI C2462A 2.60gb DASD
D. Array C2250a 5.20gb DASD
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 13 of 14
Schedule C
Unisource Machines
Canada West - Annacis Island, BC, Canada
VENDOR MACH MACH MACH MACH QUANTITY
NAME TYPE MODEL S/N DESCRIPTION
CI CLUSTER RA90 DASD
CI CLUSTER RA82 DASD 2
CI CLUSTER RA81 DASD 5
DEC LP27 Printer
DEC LP26 Printer
Digital DV-41MT1-E1 VAX 4000 CPU
Digital MS44-DC ECM MEM
Digital RF35-EK DSSI DSK 2
Digital QT-005AS-AA
Digital QT-D04AS-L9
Digital QT-MA4AS-L9
Digital QT-XULA9-VD
Digital QT-XULA9-VF
Digital QT-VAWA9-L9
Digital QT-VBRAS-L9
Digital QT-005AD-AD
Digital QT-DO5AD-L9
Digital QT-MA4AD-L9
Digital QT-XULAD-WD
Digital QT-VBRAD-L9
Digital QT-VAWA9-L9
Digital QT-YSHA9-A9
Digital VAX 7610 CPU
Digital VAX 7000 CPU
Digital SF73-JE
Digital SEACD-AA InfoServer
Digital KA-41 InfoServer
Digital TFM86-HE Tape drive
Digital TFM86-TA Tape drive
Digital DSRVE-MA DECSERVER
Digital DSXM-AA MAU
Digital LA120-AA Terminal 14
Digital LA120-DA Terminal 20
Digital LA120-AA Terminal
Digital LA12-A Terminal 3
Digital VT420-CA Terminal 3
Digital VT220-B2 Terminal 4
Digital VT220-C2 Terminal 5
DSSI CLUSTER RF73 DASD 7
DSSI CLUSTER RF35 DASD 12
VAX VAX 7610 UCW CPU
VAX VAX 8550 UCC CPU
VAX VAX 4100 UCHQ CPU
VAX VAX 6410 UCDEV5 CPU
VAX VAX 750 CPSALE CPU
VAX MICROVAX II UCDEV4 CPU
VAX VAX 785 Router CPU
VAX MICROVAX II OPER1 CPU
VAX MICROVAX II OPER2 CPU
VAX MICROVAX II UCDEV6 CPU
December 22, 1993
ISSC/Unisource Confidential Schedule C Page 14 of 14
uniskdc
ISSC/Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- --------------------------------------------------------------------------------
Schedule D
ISSC Machines
Intentionally Blank
This Schedule will be updated as ISSC Machines are added to accommodate the new
operating environment provided in Schedule N.
December 22, 1993
ISSC/Unisource Confidential Schedule D Page 1 of 1
ISSC/Unisource [Art Appears Here]
Agreement for Information Technology Services
- ------------------------------------------------------------------------------
Schedule E*
Support Services, Performance Standards and
Operational Responsibilities
SECTION E
INTRODUCTION
This Schedule E describes:
1. certain duties, obligations and responsibilities of ISSC, including, but not
limited to, Data Center management, telecommunications, software development
and maintenance, equipment management and maintenance, finance and
administration, premises management and general support services;
2. Performance Standards relating to some of the above-described duties; and
3. financial credits which shall apply in the event that ISSC fails to meet
certain Minimum Performance Standards.
Schedule has been organized as follows:
. Section E-1 - Services and Standards - Current Environment
. Section E-2 - Services and Standards - XXXX XXXX XXXX
. Section E-3 - XXXX - XXXX XXXX XXXX
. Exhibit E-1 - Responsibilities Matrix Current Environment
. Exhibit E-2 - Responsibilities Matrix XXXX XXXX XXXX
* The Company has requested confidential treatment of substantial portions of
Schedule E, as shown by the redacted terms.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 1 of 43
Schedule E
Support Services, Performance Standards and
Operational Responsibilities
SECTION E-1
CURRENT ENVIRONMENT
I. INTRODUCTION
During the Term and until the migration of a Unisource Service Location to the
XXXX XXXX XXXX ISSC will operate the systems at the Unisource Service Locations
using the equipment, software and related facilities provided by Unisource and
utilized by Unisource prior to the Commencement Date to provide services to
itself, and ISSC will provide at least the same level of information technology
("IT") services being provided at such Unisource Service Locations prior to the
Commencement Date. The descriptions contained in this Schedule E of specific
types of services, and methods and procedures used to perform same are
descriptive of the current types of services, methods and procedures Unisource
used prior to the Commencement Date to perform these services for itself in its
different Unisource Service Locations. ISSC shall provide equivalent or better
services, methods, and procedures. The Parties contemplate that ISSC will
perform the normal and required upgrades or improvements, in accordance Schedule
J, to the Systems in the Current Environment.
During the Term, the Parties may agree on different or additional Services and
Performance Standards, and may amend this Schedule E in writing accordingly.
All capitalized terms not defined in this Schedule E shall have the meanings
given them in the Agreement.
II. SERVICES
A. UNISOURCE SERVICE LOCATIONS MANAGEMENT SERVICES
1. Operation of Unisource Service Locations
----------------------------------------
ISSC shall be responsible for the operation and management of the
Unisource Service Locations. ISSC will retain the selected personnel
currently employed by Unisource pursuant to Section 10 of the Agreement
as well as using the service of the XXXX set forth in Schedule S to
operate the Unisource Service Locations by maintaining at least the
same standards of support and procedures that existed prior to
Commencement Date for each Unisource Service Location. ISSC assumes
that, unless otherwise noted, the Unisource staffing levels, hardware,
software, and processes at the Unisource Service Locations prior to the
Commencement Date are adequate to maintain the Unisource IT services
until replaced by the XXXX XXXX XXXX. No provision has been made to
substantially enhance current systems unless otherwise noted. ISSC
intends to support the Unisource Service Locations with existing
hardware, software and personnel levels until the XXXX XXXX XXXX XXXX
is installed and operational. ISSC will effect any changes requested by
Unisource pursuant to Schedule J.
ISSC shall be responsible for providing the services using the current
facilities and equipment, and for maintaining proper and adequate
supply levels and Unisource will retain financial responsibility for
same. ISSC shall also be responsible for establishing and maintaining a
properly trained Unisource Service Locations' population, including
necessary management and support staff. The hours of operation of the
Unisource Service Locations shall be consistent with the availability
that was normal and accepted practice prior to Commencement Date.
2. Processing Operations
---------------------
ISSC shall monitor and process on-line and batch applications,
including scheduled, unscheduled and on-request services as well as End
User initiated processing. All responsibilities will be performed
consistent with the practices existing at the various Unisource Service
Locations prior to the Commencement Date. To perform such
responsibilities, ISSC shall:
a. provide support for test and production environments;
b. provide computer room operations support and perform all console
monitoring activities;
c. provide support functions including, the support of current systems
and data base access systems and software packages;
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 2 of 43
d. provide report generation;
e. maintain host networking software, including but not limited to
satellite communication, terrestrial network communication,
LAN interfaces;
g. perform all technical system support operations, including DASD
management, system programming, capacity planning and performance
tuning, and System Software Support consistent with current
Unisource Service Location practices;
h. schedule systems maintenance so as to minimize interference with
the business needs of Unisource;
i. complete all processing schedules on time and in the prescribed
sequence;
j. to the extent reasonably possible, process all special request
activities within the requested time frames;
k. monitor End User job submissions on a regular basis to ensure that
these jobs are successfully completed as time permits in view of
competing production resources;
l. provide access to, and software compatibility with, external
systems necessary for the Services and other systems identified by
Unisource, to the same extent available to Unisource prior to the
Commencement Date;
m. perform regular monitoring of utilization needs and efficiencies
and report on tuning initiatives consistent with current practice;
n. operate, support and maintain, consistent with this Agreement,
third-party products, services and projects; and
o. identify possible product and enhancement opportunities to improve
performance, and notify Unisource of these opportunities.
3. Production Control
------------------
ISSC shall maintain production schedules and cooperate with Unisource
in responding to special processing requests and new processing
requirements. To perform such responsibilities, ISSC shall:
a. schedule batch jobs and report distribution systems in accordance
with Unisource's schedule parameters so that on-line applications
dependent on batch processing and batch process outputs shall be
available as scheduled;
b. obtain Unisource approval changes prior to implementation,
consistent with current practice;
c. coordinate and modify schedules for special requests, follow
Unisource priorities; and promptly notify Unisource if special
requirements shall affect the timely completion of other tasks, so
that Unisource can adjust the priorities if Unisource so desires.
4. File Services
-------------
ISSC shall manage the files for each Unisource Service Location in a
manner consistent with the practices existing for such Unisource
Service Location prior to the Commencement Date to ensure the
availability and integrity of all Unisource data. To perform in such
responsibilities, ISSC shall:
a. ensure that all files under its control are current and available
during requested access times;
b. initiate and complete existing data processing activities to
ensure the data integrity of all files;
c. verify (using current tools and procedures) the successful receipt
of all incoming files and the successful transmission of all
outgoing files;
d. maintain, and, as appropriate, update and execute Unisource's
present file backup and recovery procedures;
e. conduct routine backup and recovery procedures (e.g., data set
restore) so as not to impact scheduled operations;
f. conduct routine monitoring and corrective action according to
current procedures and practices;
g. maintain current documentation of all files, to the extent such
documentation existed prior to Commencement Date;
h. ensure that adequate file space is available for processing;
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 3 of 43
i. report Unisource disk space utilization and requirements to the
extent necessary for capacity planning purposes and ISSC will
provide on demand reporting to Unisource in a manner consistent with
current practice; and
j. identify possible product and enhancement opportunities for improved
performance, and notify Unisource of these opportunities.
5. Tape Management
---------------
ISSC shall provide tap management services for each Unisource Service
Location consistent with the practices existing for such Unisource
Service Location prior to the Commencement Date. To perform such
responsibilities, ISSC shall:
a. update Unisource's procedures, as appropriate and with Unisource's
consent, governing time periods for retention of tapes;
b. as appropriate at the individual processing sites, store tapes and
paper documentation at secure off-site vault storage, using
processes consistent with current Unisource site practices;
c. provide Unisource with the ability to monitor compliance with
retention and storage requirements;
d. complete tape mounts in sufficient time to meet production
processing requirements;
e. complete tape mounts for nonproduction processing in accordance with
agreed to service levels;
f. ensure tape media is reliable;
g. ensure equipment is properly cleaned and maintained at the required
intervals in accordance with manufacturers' specifications to
minimize problems and outages;
h. ensure adequate supplies for the tape environment are maintained and
that the scratch tape pool is sufficient to service all scheduled
processing needs;
i. store tapes in the storage areas provided currently;
j. retrieve archived tapes and restore required files and data sets
within mutually agreed timeframes;
k. provide Unisource with the prescribed to monitor tape management
operations, mailing and receipt control;
l. report Unisource tape utilization and requirements consistent with
current Unisource site practice; and
m. identify possible product and enhancement opportunities for improved
performance, and notify Unisource of these opportunities.
6. Data Base Administration
------------------------
ISSC shall be responsible for managing the data and the data base
environment for each Unisource Service Location consistent with hardware
and software capabilities existing for such Unisource Service Location
prior to the Commencement Date, and with the practices existing at the
Unisource Service Location prior to the Commencement Date. To perform
such responsibilities, ISSC shall:
a. provide production and test environments with the ability to
increase the number of environments, subject to the limitation of
hardware and software;
b. perform all logical and physical DBMS data base control functions,
consistent with practices available to Unisource prior to the
Commencement Date, including but not limited to:
1) perform SysGens;
2) define tables;
3) define data base program views and associated DBMS records when
required;
4) establish necessary application views of target data bases;
5) allocate physical DBMS data base files;
6) configure DBMS per specifications and apply/test DBMS PTFs on a
timely basis;
7) perform all logical and physical DBMS data base functions to
support current systems and planned Restructured Business
Platform; and
8) perform data base tuning and reorganization as reasonably
required to maintain system performance requirements and in
accordance with a schedule approved by Unisource.
c. plan for changes in the size of data bases due to business growth
and AD/M project implementation, and review plans with Unisource as
required;
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 4 of 43
d. provide data base environments for applications separate from the
production data base environment, consistent with the current
processes;
e. provide data base support for all current data base environments
and those established by ISSC;
f. maintain existing tools to monitor data base performance;
g. monitor data base performance and data base space utilization, as
well as identify and recommend practical modifications for
improved performance;
h. maintain and implement data base archive processes and procedures
to meet Unisource business requirements, as approved by
Unisource;
i. maintain and implement data base backup procedures to recover from
a data base error within time frames consistent with current
practice;
j. maintain existing user guides for data base products;
k. identify possible product and enhancement opportunities for
improved performance, and notify Unisource of these opportunities;
l. test and implement data base environment changes consistent with
current practices; and
m. maintain the standard data base access routines used by
applications support, and development personnel and Unisource
software, consistent with current practice.
7. Output
------
ISSC shall provide output device processing for each Unisource Service
Location, including print, microfiche, transmission and data files
support in a manner equivalent to the procedures existing for such
Unisource Service Location prior to the Commencement Date. To perform
such responsibilities, ISSC shall:
a. produce output on time;
b. track, manage, communicate and resolve all output problems related
to the Services;
c. separate and package all output and ensure that it is properly
distributed within required timeframe;
d. find, trace or replace lost or missing output;
e. execute reruns of output as reasonably requested by Unisource
and obtain Unisource's approval if rerunning any output shall
impact scheduled on-line or batch production processing; and
f. identify possible enhancement opportunities for improved output
performance and notify Unisource of these opportunities.
8. Information Security
--------------------
ISSC shall provide security access control tools, consistent with the
current implementations, for data, data bases and other information
repositories and for applications, operating systems and libraries as
described in Schedule L.
B. DATA NETWORK MANAGEMENT SERVICES
1. Data Network
------------
ISSC's responsibilities shall include, with Unisource's prior
approval, administering the procurement of, and directing the
engineering, installation, operation, and maintenance of the Network
as needed to support Network operational requirements.
2. Network Connectivity and Operations
-----------------------------------
ISSC shall manage the bandwidth necessary to deliver the services and
shall assume responsibility for management of the Network. ISSC
anticipates using techniques equivalent to conventions prior to
Commencement Date when performing the following functions:
a. maintaining the connectivity required for performance of the
Services;
b. maintaining the Network bandwidth, with Unisource approval,
necessary to deliver the Services;
c. ordering and overseeing installation and maintenance of Network
circuit and Equipment in response to Unisource's operational
requirements and minimizing problems in providing the Services by:
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 5 of 43
1) performing installation and maintenance activities in accordance
with schedules approved by Unisource.
2) performing changes to the Network on an expedited basis, where
possible, at Unisource's request;
3) scheduling Network outages related to installation and
maintenance during off-peak hours as approved in advance by
Unisource and providing Unisource with reasonable advance notice
of such activity.
d. serving as contact for all Network needs, coordinating with local
exchange and inter-exchange carriers to provide connectivity, and
serving as the interface for providing Services via third party
providers;
e. maintaining current recovery and alternative routing capabilities
consistent with the Current Environment as necessary to meet the
Performance Standards;
f. coordinating network addressing, managing address generation
capacity to avoid interruption or delay of normal Unisource
operations, and providing addressing for the required number of
devices at Unisource Service Locations to meet installation and test
schedules proposed by ISSC and approved by Unisource;
g. preventing, if possible, identify, and resolving problems on the
Network, through the current problem management and escalation
procedures; and
h. identifying possible product and enhancement opportunities for
improved performance, and notifying Unisource of these
opportunities.
C. SOFTWARE DEVELOPMENT AND MAINTENANCE
ISSC will provide Unisource the Systems Software support and maintenance and
AD/M services in the Current Environment, including the Truck Routing
Systems installed prior to the Commencement Date, consistent with practices
and approvals existing for each Unisource Service Location prior to the
Commencement Date. The current level of programming resource will be applied
to respond to requirements as established by Unisource. The development and
maintenance procedures followed will be the same or substantially similar to
those in place prior to Commencement Date. ISSC will establish internal
monitoring and reporting to ensure the effectiveness of the system support
and AD/M activities. Current legacy application support and operations will
terminate upon migration to the Restructured Business Platform.
ISSC shall be responsible for the maintenance and modification of current
Systems Software and Applications using the In-Scope Personnel as required
to meet Unisource's business priorities. Unisource will designate the
allocation and priority of Systems Software Support and AD/M Services
resources. Enhancements and development projects requiring greater than two
person-months must be approved by the Unisource Senior I/S Executive.
1. Quality Assurance
-----------------
ISSC shall maintain the quality assurance processes existing in the
current development environments prior to the Commencement Date and
procedures that are reasonably necessary to ensure that the Software
development and maintenance responsibilities are executed accurately and
in a timely manner.
2. AD/M Project Management
-----------------------
ISSC shall perform development projects for Unisource at Unisource's
request or as required to interact with the XXXX XXXX XXXX described in
Schedule N, in accordance with the AD/M project life cycle described
below. For each AD/M project, both Parties shall designate a single
point-of-contact with decision-making authority to whom Unisource may
communicate requirements, give approvals and obtain information, as
required. ISSC shall update Unisource on the status of each AD/M Project
according to a time schedule mutually agreed to by the Parties,
depending on the critically of the particular AD/M Project, and shall
provide Unisource with such additional information at a level of detail
to be mutually agreed upon that Unisource may reasonably request. ISSC
shall immediately notify Unisource of AD/M Project delays which could
impact any established Schedules.
In addition to executing its responsibilities regarding Software as
needed to provide the Services and meet the Performance Standards, ISSC
shall perform AD/M Projects using the practices established within
Unisource. ISSC will maintain sufficient status reporting to monitor
project progress. Generally AD/M projects adhere to the AD/M Project
Life Cycle listed below:
a. Project Requests
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 6 of 43
Unisource shall initiate an AD/M Project by submitting a request
in the same manner as it is currently processed to a designated
ISSC individual. This will generally be the same individual
currently receiving requests.
b. AD/M Project Plan
Once Unisource has decided to proceed with the AD/M Project and in
accordance with the assigned priority. ISSC shall develop an AD/M
Project Plan in consultation with Unisource and for Unisource's
approval. ISSC shall obtain such additional detail from
Unisource's representatives as necessary to complete the AD/M
Project Plan. ISSC shall deliver the AD/M Project Plan prior to
commencement of the AD/M Project. The AD/M Project Plan will be
consistent with the current level of planning and be in sufficient
detail for both ISSC and Unisource as to the content, schedule and
effort required by the project. The schedule for completion (as
approved by Unisource and which may require Unisource's
assistance) will be developed so as not to impede the identified
business operations. Impacts the AD/M Project may have on other
on-going or projected work will also be identified by ISSC.
c. Design
ISSC shall design the AD/M Project to meet the User Requirements,
and shall provide Unisource with design documentation if project
size or Unisource representatives determine this to be
appropriate.
d. Coding
ISSC shall conduct coding in accordance with existing Unisource
standards and practices. Unisource may monitor the progress of
coding. ISSC shall promptly report any material delays in or
problems with coding that may impact the schedule.
e. Documentation
ISSC shall provide to Unisource all necessary and appropriate End
User documents.
f. Testing
Testing will be conducted in a manner consistent with current
practices. End Users may review test results as appropriate.
g. Acceptance
If Unisource requires acceptance testing for an AD/M Project, ISSC
will schedule this activity prior to project implementation.
h. Implementation
After Unisource has accepted an AD/M Project, ISSC shall implement
the AD/M Project into then-existing systems in a manner that
minimizes disruption to the services.
i. Support
ISSC shall provide such levels of End User support as are
reasonably required by Unisource's representatives to ensure that
End Users can make use of the AD/M Project in the manner intended.
3. Transition to XXXX
------------------
XXXX prior to a site's migration to the XXXX XXXX XXXX, all AD/M
activity will be stabilized and all AD/M efforts will be directed to
the XXXX XXXX XXXX migrations activities.
4. Dependencies
------------
ISSC is dependent on Unisource to perform the following tasks in
support of the AD/M services for the current systems. Unisource will:
a. provide appropriate business end-user personnel with business
expertise for participation in detail requirements definition,
design, and testing for these enhancements and fixes;
b. be responsible for all administrative and data entry work required
to support conversion to common item numbers and common customers
numbers;
c. maintain the current level of effort and responsibility for the
creation of business requirements from its business personnel as
existed prior to Commencement Date;
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 7 of 43
d. retain any current hardware and software licenses through migration
of applicable Unisource Service Locations;
e. retain responsibility for record retention and vital records
following the Data Center closings;
f. support warehouse consolidations with the same level of business
expertise and effort as provided prior to the Commencement Date; and
g. implement Electronic Data Interchange outside host applications
within the scope of this Contract.
D. EQUIPMENT MANAGEMENT
ISSC shall manage the equipment utilizing current practices as necessary to
provide the Services and to meet the Performance Standards.
E. TRAINING AND TECHNICAL DOCUMENTATION
ISSC shall:
1. provide analysis for system training and technical documentation, as
appropriate and consistent with Unisource site practice;
2. provide reasonable assistance to Unisource in the design, development
and maintenance of system training and documentation materials for
Unisource End Users; and
3. train End Users on AD/M enhancements to the extent provided by the
In-Scope Personnel prior to the Commencement Date.
F. GENERAL SUPPORT SERVICES
1. Backup, Storage and Disaster Recovery
-------------------------------------
ISSC shall provide backup, storage and disaster recovery capabilities
consistent with current practices. ISSC shall:
a. provide Unisource with access to all stored media;
b. cooperate with Unisource's designated vendor in the provision of
off-site storage in its secure facility for backup data files and
Software, including assisting in daily pickup and delivery to the
off-site storage site; and
c. provide disaster recovery functions and services as described in
Schedule G.
2. Help Desk and Problem Management
--------------------------------
ISSC shall provide help desk and problem management services to the
extent they existed in the various Unisource Service Locations prior to
Commencement Date.
3. Reports
-------
a. ISSC shall provide Unisource with reports in accordance with
Unisource site practices prior to Commencement Date.
b. To the extent available prior to the Commencement Date, ISSC shall
provide Unisource with the capability to down-load data base
information and create its own reports.
4. Change Management
-----------------
ISSC shall:
a. control changes, as mutually agreed upon by the Parties, to the
Unisource environment, implement such changes only in accordance
with established Unisource practices and ensure that changes to the
Unisource environment are implemented so as to ensure continuity
when changes are initiated;
b. review, schedule and communicate all proposed processing environment
changes;
c. obtain Unisource approval, if required, for all changes to
production processing schedules. In the case of an emergency,
however, ISSC may change production processing schedules without
first obtaining Unisource's approval to the extent required to
correct the emergency, provided that ISSC notifies Unisource of the
changes as soon as reasonably possible; and
d. schedule outages, as agreed upon by the Parties, for system
maintenance, expansions and modifications during hours that meet
Unisource's operational needs and minimizes disruption.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 8 of 43
5. Capacity Planning
-----------------
ISSC shall, consistent with practices existing prior to the
Commencement Date, provide capacity planning and management for all
data processing and Network resources within the scope of its
responsibility, including, without limitation, CPU resources. DASD
and other storage requirements, tapes, input/output devices, data
communications equipment, circuits and Data Network bandwidth.
Without limiting the generality of the foregoing, ISSC shall:
a. ensure that the necessary capacity, pursuant to Schedule J, shall
be available to meet the required Performance Standards;
b. advise Unisource of the requirement for such capacity change based
on Unisource's requirements;
c. incorporate Unisource capacity planning recommendations;
d. review capacity requirements as part of Unisource's normal
business planning cycle; and
e. assist Unisource in forecasting Unisource's capacity requirements
and in monitoring and validating actual utilization to the
capacity forecast.
III. SERVICES RESPONSIBILITIES MATRICES
The services responsibilities for the Current Environment are attached as
Exhibit E-1 of this Schedule E and further define the roles and responsibilities
of the Parties.
IV. PERFORMANCE STANDARDS
A. INTRODUCTION
1. ISSC will meet the duties, obligations and responsibilities
associated with Unisource Service Locations' services including on-
line Application availability, batch completion, essential output
availability, host system availability, transmissions, on-line
response time and other activities comprising the current services.
ISSC will provide these services at a level of performance that meets
or exceeds the performance levels attained by Unisource prior to the
Commencement Date, however, quantitative measures are not
consistently available at the various Unisource processing sites.
a. In those Unisource Service Locations that have documented
historical performance attainment levels, ISSC shall adopt such
performance attainment levels as the Performance Standards for
such Unisource Service Locations.
b. For those Unisource Service Locations not having documented
performance attainment levels, ISSC shall, during the initial XXXX
of the term, measure the actual performance of systems for the
agreed to performance categories (the "Measurement Period"), using
the measurement tools available on such Unisource Service
Location's systems, and the average of such performance
measurements will be set forth as the Performance Standards;
provided, however, that if the Parties determine that such period
is not representative of Unisource's normal operating environment,
then the Parties shall mutually select another XXXX period that is
representative of Unisource's normal operating environment as the
Measurement Period. Thereafter, ISSC performance of the services
shall be measured and compared to the Performance Standards on a
monthly basis.
ISSC shall provide Unisource with a monthly report of the performance
level attainment against the Performance Standards.
2. ISSC will be responsible for promptly investigating and correcting
failures to meet accepted performance standards by:
a. initializing problem investigations to identify root causes of
failures;
b. promptly reporting problems to Unisource that reasonably could be
expected to have a material adverse effect on Unisource
operations; and
c. making written recommendations to Unisource including both ISSC
actions and Unisource actions for improvement in procedures.
3. ISSC shall identify root causes, correct problems and minimize
recurrences of problems for which it is responsible. Unisource will
correct and minimize the recurrence of problems for which Unisource
is responsible and which prevent ISSC from meeting the accepted
performance standards.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 9 of 43
B. DEFINITIONS
For purposes of this Schedule E, the following terms shall have the
following meanings:
1. "Actual Uptime" means that of the Scheduled Uptime, the aggregate
number of hours in any month during which each defined Application is
actually available at Unisource's point(s)-of-connection to the
Unisource Service Locations.
2. "Application" means individual subsystems or environments comprising
the Applications Software.
3. "Availability" means Actual Uptime plus Excusable Downtime divided by
Scheduled Uptime. For purposes of determining whether ISSC's
performance meets any Availability Performance Standard, ISSC's
Availability performance will be measured based on a monthly average
during each month of the Term, to be calculated and reported once
monthly.
4. "Excusable Downtime" means, that of the Scheduled Uptime, the
aggregate number of hours in any month during which each defined
Application is down due to:
a. action or inaction by Unisource (i.e., failing to provide power
for the equipment at the Unisource data center(s), systems outage
attributable to Application defects and Applications
incompatibility with the Systems Software, existing as of the
Commencement Date; etc.
b. a Force Majeure Event (as defined in Section 20.03 of the
Agreement); or
c. mutually agreed upon time for such things as preventive
maintenance, system upgrades, etc.
5. "Host System" means Unisource Service Locations Data Center equipment
and related Software.
6. "Minimum Service Level" means that level of systems availability below
which Unisource's business functions will be negatively impacted and
for which Unisource shall be entitled to XXXX. The Minimum Service
Level for Systems Availability for each Unisource Service Location is
set forth in Section V.(C) below.
7. "Scheduled Uptime" means the days of the week and hours per day that
each defined Application is scheduled to be available for use by End
Users.
C. PERFORMANCE STANDARDS CATEGORIES
1. Systems Availability and Scheduled Uptime: Application services will
be made available in accordance with the mutually agreed upon schedule
for each Unisource Service Location. ISSC shall perform the Services
as necessary to meet each of the Systems Availability Performance
Standards.
2. New Applications: The Availability Performance Standard for each new
Application material to Unisource's business shall be negotiated
between ISSC and Unisource based on actual performance during the
first 90 day period the implementation of the new Application that is
judged representative by the Parties (new Applications shall meet the
mutually agreed qualification criteria and be compatible with the
Systems environment specified in Schedule K); provided, however, that
such Application Availability Performance Standard shall be consistent
with the standards set forth for other comparable Applications.
3. Host On-line Response Time: Host on-line response time will be a
measure of the response time at the host for a given percentage of
End User initiated transaction(s) for an Application.
4. Scheduled Batch Services: ISSC will perform scheduled batch processing
services. ISSC's commitment to the batch services Performance
Standards is contingent upon ISSC's receipt from Unisource of critical
inputs by the designated time, and successful completion of the
appropriate Application batch job stream. Unisource recognizes that
its deviation from scheduled batch job streams may result in batch
output not being available by the scheduled time. The critical inputs
for each batch processing job shall be mutually agreed upon. If
Unisource fails to deliver any critical input by the deadline for the
applicable batch processing job, or deviates from scheduled batch job
streams, ISSC will use its best efforts, once the input is received,
or corrections are made by Unisource, to complete such batch
processing by the scheduled time.
ISSC is responsible for notifying the Unisource contact person(s) when
batch output will not be available by the scheduled time according to
the practices existing for that Unisource Service Location existing
prior to the Commencement Date. Unisource recognizes that its
deviation from scheduled batch job streams may result in batch output
not being available by the scheduled time resulting in impact to
on-line availability.
5. Unscheduled Batch Services: ISSC will perform on-request or on-demand
batch jobs for Unisource subject to ISSC's ability to meet Scheduled
Batch Services and the Performance Standards for other
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 10 of 43
areas and a written and properly authorized request from Unisource for
such services and the availability of data or other inputs required to
perform such requests.
6. Help Desk: ISSC will provide Help Desk services in accordance with the
Performance Standards.
V. PERFORMANCE XXXX
A. INTRODUCTION
The Parties agree that ISSC shall be XXXX for Performance XXXX, as
described herein, only under the Current Environment. ISSC's XXXX for
Performance XXXX shall begin for the month following the Measurement
Period for each Unisource Service Location and shall only be XXXX in the
XXXX of an ISSC XXXX to XXXX XXXX Unisource's XXXX. For example, ISSC
XXXX for XXXX XXXX XXXX to machine failure unless XXXX to XXXX in a XXXX
the XXXX and XXXX XXXX established for the affected Unisource Service
Location.
B. CATEGORY
The Unisource/ISSC Agreement and Schedules set forth or refer to numerous
specific Services which ISSC will provide Unisource, a subset of which,
whose performance will be tracked, compared and reported against
Performance Standards. In addition, Minimum Service Levels will be
established for Systems Availability for each Unisource Service Location
which will be used to determine Performance Credits, if any, due to
Unisource.
C. IMPLEMENTATION
Following the Measurement Period for each Unisource Service Location, the
Parties will mutually determine the appropriate Minimum Service Level for
Systems Availability for each Unisource Service Location. After the
Parties reach agreement for the Minimum Service Levels, the following
chart will be revised with such levels.
Unisource Minimum
Service Location Service Level
1) Unijax XXXX
2) Butler XXXX
3) Carpenter XXXX
4) Garrett-Buchanan XXXX
5) Weiss Miquon XXXX
6) Monumental Paper XXXX
7) Distribix XXXX
8) Cininnati XXXX
9) Canada East XXXX
10) Monarch XXXX
11) Mack Pac XXXX
12) Oyster Point XXXX
13) Carson XXXX
14) Seattle XXXX
15) COPCO XXXX
16) Rourke Eno XXXX
17) Canada West XXXX
The monthly performance reports provided Unisource by ISSC will be used
to determine whether ISSC has met the Minimum Service Level for each of
the Unisource Service Locations specified above.
Following the Measurement Period for each Unisource Service Location,
ISSC will be XXXX for Performance XXXX in the XXXX of XXXX to XXXX the
XXXX XXXX XXXX for any of the Unisource Service Locations listed above.
Beginning on the tenth day of the month following the completion of the
applicable Measurement Period and of each subsequent month during the
Term (prior to the migration of such
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 11 of 43
Unisource Service Location to the Restructered Business Platform), ISSC will
determine whether the Services met the Minimum Service Level for each of the
Unisource Service Locations set forth above during the preceding calendar
month. For purposes of determining whether a XXXX is XXXX to XXXX:
1. The actual performance attainment for each of the Unisource Service
Locations specified above will be considered independently of the
others, and
2. The performance measurement will be the month's performance attainment
for Systems Availability as defined in Section IV.B(3) above.
D. CALCULATION
For XXXX to meet the XXXX XXXX XXXX for any of the Unisource Service
Locations specified above, the Performance XXXX will be XXXX as follows:
1. Each of the Unisource Service Locations will be assigned a XXXX XXXX and
the total of the XXXX XXXX must not XXXX XXXX. The XXXX XXXX are:
Unisource XXXX
Service Location XXXX
1) Unijax XXXX
2) Butler XXXX
3) Carpenter XXXX
4) Garrett-Buchanan XXXX
5) Weiss Miquon XXXX
6) Monumental Paper XXXX
7) Distribix XXXX
8) Cincinnati XXXX
9) Canada East XXXX
10) Monarch XXXX
11) Mack Pac XXXX
12) Oyster Point XXXX
13) Carson XXXX
14) Seattle XXXX
15) COPCO XXXX
16) Rourke Eno XXXX
17) Canada West XXXX
----
Total XXXX
2. XXXX to meet the XXXX XXXX XXXX for a specific Unisource Service
Location for each month will result in a Performance XXXX XXXX which
will be determined by XXXX the XXXX by the XXXX XXXX for that Unisource
Service Location. To qualify as a XXXX XXXX or greater, the XXXX to meet
the XXXX must XXXX in XXXX XXXX for the same Unisource Service Location.
Portion of the
Consecutive Months XXXX
XXXX XXXX
XXXX XXXX
XXXX XXXX
XXXX XXXX
For example, if the XXXX XXXX is XXXX and ISSC has XXXX to meet the XXXX
XXXX XXXX for a Unisource Service Location with a XXXX XXXX of XXXX for
XXXX, the applicable Performance XXXX would be:
XXXX x XXXX x XXXX = XXXX
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 12 of 43
ISSC will return to "Normal Status" with respect to a XXXX attainment when
its monthly performance for such Unisource Service Location meets or exceeds
the Minimum Service Level, provided, that if ISSC has XXXX to XXXX the XXXX
for a particular Unisource Service Location for XXXX or XXXX then ISSC shall
have to XXXX or XXXX the XXXX for XXXX in order to return to Normal Status
for that Unisource Service Location. Any XXXX XXXX to meet the XXXX for that
Unisource Service Location shall be deemed to be a "XXXX."
E. Concurrent Operations
Beginning on the completion of Measurement Period following the migration of
the initial Unisource Service Location to the XXXX after which ISSC is XXXX
for Performance XXXX in both the XXXX and the XXXX the above calculation of
Performance XXXX in the XXXX will be XXXX by XXXX to determine the actual
Performance XXXX Unisource. This XXXX by XXXX or such other XXXX determined
by the XXXX during the Annual Planning Session, provided that the XXXX of
the XXXX for both the Current Environment and XXXX XXXX XXXX Performance
XXXX shall not be greater than XXXX will be in effect for the remainder of
the migration to the XXXX XXXX XXXX or until the Current Environment is
replaced fully by the XXXX or until ISSC's XXXX for Performance XXXX in the
XXXX is terminated, whichever occurs earlier.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 13 of 43
Schedule E
Support Services, Performance Standards and
Operational Responsibilities
SECTION E-2
XXXX XXXX XXXX
I. INTRODUCTION
This Schedule describes certain duties, obligations and responsibilities of ISSC
in development and support of the Restructured Business Platform, including, but
not limited to, platform transformation, ISSC Data Center management, data
communications, software development and maintenance, help desk, equipment
management and maintenance, finance and administration, premises management for
ISSC locations, and general support services; and performance standards relating
to some of the above-described duties. ISSC shall be ready to provide the
Services described herein prior to the migration of the first Unisource Service
Location to the Restructured Business Platform.
ISSC shall develop a single operational architecture to support Unisource's core
business processes, as set forth in Schedule N.
The Parties agree that appropriate implementation details and procedures for the
Services shall be incorporated into the Procedures Manual.
II. SERVICES
A. SCHEDULE N PROJECTS
ISSC shall implement the transition plan from the current systems to the
XXXX XXXX as described in Schedule N.
B. DATA CENTER MANAGEMENT SERVICES
1. Systems Management Controls
---------------------------
ISSC will provide to Unisource, and ISSC and Unisource will mutually
agree on and use, the Systems Management Control ("SMC") Procedures as
the standard set of disciplines for managing information systems. The
SMC procedures shall be included in the Procedures Manual. ISSC will
administer each SMC discipline. In general, ISSC's SMC
responsibilities shall include the following processes:
a. "Problem Management" - to identify, record, track, and correct issues
impacting service delivery, recognize recurring problems, address
procedural issues and contain or reduce the impact of problems that
occur.
b. "Recovery Management" - for planning, establishing and testing the
recovery procedures required to provide the Services to End Users in
the event of a failure. The intent of this process is to anticipate
and minimize the impact of systems resource failure through the
development of predefined, documented procedures and software/hardware
recovery capabilities. Unisource instructions on what and how to
recover shall be provided to ISSC and included in the Procedures
Manual.
c. "Capacity Management" - for the development and maintenance of
tactical and strategic plans to ensure that the ISSC Data Center and
Data Network environments accommodate Unisource's growing or changing
business requirements.
d. "Performance Management" - to monitor, measure, analyze and report
systems performance as it compares to the Performance Standards.
Where warranted, ISSC may request Unisource to make changes to the
Applications Software to enable system performance improvement.
e. "Change Management" - to assess if the change is necessary, validate
the adequacy of the acceptance test, schedule the promotion into the
test environment, notify the appropriate functions and verify
successful implementation.
f. "Batch Management" - for controlling production batch work including
the scheduling of resources the processing of data and transactions
and the distribution of data/information between users and facilities.
Unisource instructions on what, when and how to schedule and recover
shall be pro-
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 14 of 43
vided to ISSC and included in the Procedures Manual. Setup and
scheduling shall be performed and controlled by ISSC in accordance
with the Procedures Manual.
g. "On-Line, Management" - for coordinating the appropriate skills,
information, tools and procedures required to manage on-line
networks and their supporting hardware and software systems. This
includes the staffing of a help desk facility for Unisource's End
Users.
h. "Configuration Management" - for processing hardware and Software
configuration changes and maintaining lists and diagrams of systems
configurations in the Procedures Manual. ISSC will provide revised
configurations to Unisource upon Unisource's reasonable request.
i. "Inventory Management" - of the ISSC Machines (including incoming
and outgoing) in the Data Center and Data Network. This activity is
to include, but not be limited to, serial number tracking, vendor
coordination and maintenance.
2. Operation of Data Center
------------------------
ISSC shall be responsible for the transition to and the operation and
management of the ISSC Data Center. ISSC shall be responsible for
establishing and maintaining proper and adequate facilities, equipment
and supplies; with respect to the ISSC Data Center, ISSC shall also be
responsible for establishing and maintaining a properly trained and
adequately staffed data center population, including necessary
management and support staff.
3. Processing Operations
---------------------
ISSC shall make available, monitor and process on-line and batch
applications, including scheduled, unscheduled and on-request services
as well as End User initiated processing. To perform such
responsibilities, ISSC shall:
a. provide support for test and production environments;
b. provide complete computer room operations support and perform all
console monitoring activities;
c. provide support functions including, access and usage of selected
data base query software packages along with the necessary
documentation;
d. install and maintain host networking software, including but not
limited to LAN interfaces;
e. operate and provide End User availability to applications software
to support the operating schedules of Unisource with applicable
systems availability;
f. perform all technical system support operations, including DASD
management, system programming, capacity planning and performance
tuning, including providing support for System Software;
g. with the approval of the Unisource Senior I/S Executive, schedule
systems maintenance so as to minimize interference with the
business needs of Unisource;
h. complete all processing schedules on time and in the prescribed
sequence;
i. to the extent reasonably possible, process all special request
activities within the requested timeframes and in the prescribed
sequence;
j. regularly monitor End User job submissions and ensure that these
jobs are successfully completed as time permits in view of
competing production resources;
k. provide access to, and software compatibility with, external systems
necessary for the Services and other systems identified by
Unisource;
l. provide access to and, where appropriate, copies of a project data
base for the purpose of project tracking and report production;
m. enhance processing capabilities and efficiencies through system
tuning and other run time improvements;
n. perform regular monitoring of utilization needs and efficiencies and
report on tuning initiatives regularly;
o. consistent with this Agreement, operate, support and maintain
third-party products, services and projects;
p. perform all AD/M projects in compliance with the AD/M project
management specifications; and
q. identify possible product and enhancement opportunities for improved
performance and notify Unisource of these opportunities.
4. Production Control
------------------
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 15 of 43
ISSC shall maintain production schedules and cooperate with Unisource in
responding to special processing requests and new processing
requirements. To perform such responsibilities, ISSC shall:
a. prioritize and schedule batch jobs and report distribution systems in
accordance with Unisource's schedule parameters so that on-line
applications dependent on batch processing and batch process outputs
shall be available as scheduled;
b. distribute and obtain Unisource approval of all schedules prior to
implementation;
c. coordinate and modify schedules for special requests and follow
Unisource priorities. Promptly notify Unisource if special
requirements shall affect the timely completion of other tasks, so
that Unisource can adjust the priorities if Unisource so desires; and
d. respond expeditiously to requests from Unisource for priority job
execution.
5. File Services
-------------
ISSC shall manage files in a manner which shall ensure the availability
and integrity of all Unisource data. To perform such responsibilities,
ISSC shall:
a. ensure that all files under its control are current and available
during requested access times;
b. initiate and complete required data processing activities to ensure
the data integrity of all files;
c. verify (using available tools and procedures) the successful receipt
of all incoming files and the successful transmission of all outgoing
files;
d. document, maintain, and, as appropriate, update and execute Unisource
approved file backup and recovery procedures;
e. provide a recovery procedure for restoring the data image to a
previous level within an agreed amount of time;
f. provide recommendations to Unisource regarding backup and recovery
considerations, such as improved levels of protection, efficiencies
and cost reductions;
g. conduct routine backup and recovery procedures (e.g., data set
restore) so as not to impact scheduled operations;
h. maintain current documentation of all files, including name, content
and purpose/use;
i. ensure that adequate file space is available for processing;
j. report Unisource disk space utilization and requirements to the extent
necessary for capacity planning purposes if Unisource requires
additional equipment. In addition, ISSC will provide on demand
reporting to Unisource.
k. assist Unisource in utilizing disk storage resources in an efficient
and cost effective manner; and
l. identify possible product and enhancement opportunities for improved
performance, and notify Unisource of these opportunities.
6. Central Data Center Tape Management
-----------------------------------
ISSC shall provide tape management services. To perform such
responsibilities, ISSC shall:
a. update Unisource's procedures, as appropriate and with Unisource's
consent, governing time periods for retention of tapes, including
reasonable periods of retention of tapes for auditing purposes. Such
procedures shall be included in the Procedures Manual;
b. provide logging, and tracking of all physical tapes in and out of the
Data Centers, and provide required rotation of tapes for off-site
vault storage;
c. establish procedures to log and track physical tapes that are checked
in and checked out to third party vendors;
d. mark the retention time on each tape to be stored at secure off-site
vault storage;
e. store tapes at secure off-site vault storage;
f. notify the tape storage provider when it is time to destroy a tape in
accordance with retention procedures;
g. provide Unisource with the prescribed procedures to monitor compliance
with retention and storage requirements;
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 16 of 43
h. complete tape mounts in sufficient time to meet production
processing requirements;
i. complete tape mounts for nonproduction processing in accordance
with agreed to service levels;
j. ensure tape media is reliable and read/write errors are kept to a
minimum;
k. ensure equipment is properly cleaned and maintained at the
required intervals in accordance with manufacturers'
specifications to minimize problems and outages;
l. ensure adequate supplies for the tape environment are maintained
and that the scratch tape pool is sufficient to service all
required processing needs;
m. store tapes in a physically and environmentally protected area.
Authorized Unisource representatives shall be granted access to
inspect storage areas;
n. retrieve archived tapes and restore required files and data sets
within mutually agreed time-frames;
o. provide Unisource with the prescribed reports to monitor tape
management operations, mailing and receipt control;
p. report Unisource tape utilization and requirements; and
q. identify possible product and enhancement opportunities for
improved performance, and notify Unisource and these
opportunities.
7. Data Base Administration
------------------------
ISSC shall be responsible for managing the data and the data base
environment. To perform such responsibilities, ISSC shall:
a. provide multiple production and test environments with the ability
to increase the number of environments;
b. support and control the data dictionary required for Unisource
data management and data base management;
c. perform all logical and physical DBMS data base control functions
including but not limited to:
1) populate the Unisource Data Dictionary;
2) establish necessary application views of target data bases;
3) define and allocate physical DBMS data base files based on
application needs;
4) perform all logical and physical DBMS data base functions to
support the Restructured Business Platform; and
5) perform data base tuning and reorganization as reasonably
required to maintain system performance requirements in
accordance with a schedule approved by Unisource.
d. if possible, plan for changes in the size of data bases due to
business growth and AD/M project implementation, and review plans
with Unisource on a regular basis for Unisource's comment and
approval;
e. provide data base environments for applications development,
maintenance, testing, quality assurance and ad hoc reporting
separate from the production data base environment;
f. maintain the physical data base design, create indices and make
recommendations on practical methods to optimize application
performance;
g. audit, evaluate and approve all data base design changes
associated with applications development/support, subject to
Unisource's review and reasonable approval;
h. maintain and install tools to monitor data base performance;
i. monitor data base performance and data base space utilization, as
well as identify and recommend practical modifications for
improved performance;
j. maintain and implement data base archive processes and procedures
to meet Unisource business requirements, as approved by Unisource;
k. maintain and implement data base backup procedures, as approved by
Unisource, to recover from a data base outage or corrupt data base
within time frames reasonably established by Unisource;
l. maintain data base definitions and make data base definitions
available to Unisource upon request;
m. identify possible product and enhancement opportunities for
improved performance, and notify Unisource of these opportunities;
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 17 of 43
n. test and implement data base environment changes as approved by
Unisource;
o. determine data base changes and the impact of AD/M work, and
implement necessary changes to relevant data bases after
Unisource's review and approval; which approval shall not be
unreasonably held; and
p. maintain the standard data base access routines used by applications
support, development personnel and document any changes of same.
8. Output
------
ISSC shall provide output device processing including print, microfiche,
transmission and data files support. To perform such responsibilities,
ISSC shall:
a. produce output on time and within established quality standards;
b. effectively track, manage, communicate and resolve all output
problems related to the Services;
c. control and establish spooled output devices as required for remote
site applications; and
d. identify possible enhancement opportunities for improved output
performance and notify Unisource of these opportunities.
9. Information Security
--------------------
ISSC shall provide security access control tools for data, data bases
and other information repositories and for applications, operating
systems and libraries as described in Schedule L.
C. DATA NETWORK MANAGEMENT SERVICES
1. Data Network
------------
ISSC's responsibilities shall include administering the procurement of,
and directing the engineering, installation, operation, maintenance, and
management of the Network as needed to support Network operational
requirements. ISSC shall monitor the inter-networking devices, including
routers, hubs, and terminal servers through its central ISSC Network
Control Center as necessary to determine whether Network problems are
caused by such devices, in which case ISSC shall dispatch appropriate
third party vendors.
2. Network Connectivity and Operations
-----------------------------------
ISSC shall manage the bandwidth necessary to deliver the Services and to
meet the Performance Standards, and shall assume responsibility for the
operation of the Network, including Network management and monitoring,
local access management, equipment, design, circuit ordering,
maintenance, and problem prevention, identification and resolution.
Included in such responsibilities, to perform such responsibilities,
ISSC shall:
a. jointly with Unisource, develop an RFP specification to define the
network requirements of the Schedule N Projects;
b. maintain the Network bandwidth necessary to deliver the Services
and to meet the Performance Standards;
c. maintain Network availability and Network response times in
accordance with the Performance Standards set forth in this
Schedule E;
d. order and oversee installation and maintenance of Network circuits
and Equipment in response to Unisource's operational requirements,
to meet the Performance Standards, and to minimize problems in
providing the Services to;
1) perform provisioning, installation and maintenance activities
in accordance with schedules approved by Unisource;
2) obtain Unisource's approval before implementing Network changes
that materially affect the Services;
3) where possible, perform changes to the Network on an expedited
basis at Unisource's request;
4) schedule Network outages related to installation and maintenance
during off-peak hours as approved in advance by Unisource.
Provide Unisource with reasonable advance notice, and where
possible, notify Unisource three business days prior to a
scheduled outage;
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 18 of 43
5) provide cost estimates as requested by Unisource for all costs
separately chargeable to Unisource; and
6) request management functions and equipment order preapproval not
less than two business days prior to time required to ensure no
delay to Unisource operations;
e. recommend necessary improvements at the Unisource facilities necessary
to deliver the Services and to meet the Performance Standards;
f. serve as single point-of-contact for all Network needs, coordinate
with local exchange and inter-exchange carriers to provide
connectivity and maintain the Performance Standards, and serve as the
interface for providing Services via third party providers;
g. maintain recovery capabilities and alternative routing for the data
line between the Unisource sites and the ISSC Data Center as necessary
to meet the Performance Standards;
h. coordinate network addressing, manage address generation capacity to
avoid interruption or delay of normal Unisource operations, and
provide addressing for the required number of devices at service
locations to meet installation and test schedules proposed by ISSC and
approved by Unisource;
i. prevent, if possible, identify, and resolve problems on the Network,
through the use of problem management tools available;
j. develop and deliver to Unisource forecasts and Network growth and
other changes in response to the projected business needs of Unisource
and make recommendations to Unisource as to applications or methods to
adopt for Unisource's network to accommodate any such forecasted
Network growth; and
k. identify possible product and enhancement opportunities for improved
performance, and notify Unisource of these opportunities.
3. Network Engineering
-------------------
ISSC shall provide Network design capacity and configuration management,
Network optimization, ordering and installation of circuits and
equipment, conducting site surveys, if required, and recommendations for
upgrading Network Systems and Equipment. To perform such
responsibilities, ISSC shall:
a. manage the capacity and configuration of the Network, and maintain and
deliver to Unisource lists of any additions to Equipment inventories
and changes to circuit diagrams, location lists, and other Network
documentation and information though the change management process,
but not less than once per quarter or otherwise as reasonably
requested by Unisource;
b. perform planning functions related to Network optimization;
c. perform planning functions related to ordering, upgrading, and
installing Network circuits, systems and equipment;
d. evaluate and verify that network, terminal, and interface equipment is
suitable for its intended use;
e. conduct site surveys as appropriate;
f. as part of the Procedures Manual, develop acceptance procedures for
installation and changes to the Network, and for verifying restoration
of services following problems with Network circuits or Equipment;
1) the acceptance procedures shall use objective and demonstrable
criteria for verifying compliance with performance specifications
and applicable criteria; and
2) as will be specified in the Procedures Manual, Services, circuits,
or equipment shall not be deemed accepted until after ISSC has
notified Unisource that the installation, change, or restoration
has successfully passed ISSC's testing process, and Unisource has
notified ISSC of its acceptance.
4. Network Optimization
--------------------
ISSC shall research and evaluate on an ongoing basis during the Term
means for optimizing the efficiency and cost-effectiveness of the Network
as it relates to data line changes and other costs chargeable to
Unisource, including analyzing rates and packages offered by data
communications common carriers, and shall periodically report its
findings to Unisource. ISSC shall promptly advise Unisource of any cost
savings to Unisource that can be realized by making changes to the
Network that do not involve New Services or Replacement Services and ISSC
shall implement such changes as requested by Unisource. ISSC shall
identify possible product and enhancement opportunities for improved per-
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 19 of 43
formance, and notify Unisource of these opportunities and, as
appropriate, provide a New Services or Replacement Services quotation as
specified in Schedule V of the Agreement. ISSC shall not make changes to
the Network that could adversely impact Unisource without Unisource's
prior written approval. ISSC shall make recommendations to Unisource as
to applications or methods to optimize the efficiency and cost-
effectiveness of Unisource's network.
D. SOFTWARE DEVELOPMENT AND MAINTENANCE
ISSC shall perform development and maintenance on the Software as required
to provide the Services and meet the Performance Standards, in accordance
with this Agreement and the project management control methodology supported
by the XXXX and the XXXX.
1. Systems Software Support
------------------------
The ISSC Systems Software support staff shall provide installation,
maintenance, and tuning services for the Systems Software and system
components. This staff shall also provide support for problem
determination and resolution of Systems Software problems. ISSC shall:
a. install and maintain all Systems Software, both IBM and non-IBM
products;
b. interface with appropriate vendors for System Software fixes;
c. monitor and tune system components to ensure maximum system
availability, stability, and performance;
d. provide required training and procedures for operations and help
desk personnel;
e. provide second and third level problem resolution support for all
System Software problems;
f. perform system capacity planning and management activities;
g. perform storage management activities; and
h. coordinate and execute the implementation of System Software changes
and coordination of changes to hardware or Software components to
ensure the compatibility between all hardware and Software.
2. Applications Software Support
-----------------------------
ISSC shall provide AD/M Services for the Software installed for the
Restructured Business Platform, for other new Applications provided by
Unisource, for the Truck Routing Systems installed prior to the
Commencement Date or for development of new Applications upon
Unisource's request. Not less than annually ISSC and Unisource shall
meet and allocate the available AD/M resources to perform the required
level of maintenance for existing Applications, enhancements of existing
Applications and development of new Applications. ISSC shall provide
Unisource AD/M Services consistent with Unisource business priorities.
The agreed to level of programming resource will be applied to respond
to requirements as established by Unisource using the backlog management
process described in the project management control methodology set
forth in Schedule H. AD/M Services resource requirements in excess of
the AD/M Services Baseline will be provided pursuant to Schedule J. The
AD/M Services processes will be documented and included at part of the
Procedures Manual. The Procedures Manual will include, but not be
limited to the following:
a. Quality Assurance
ISSC shall maintain the quality assurance processes documented in
the project management control methodology set forth in Schedule H,
to ensure that the AD/M Services responsibilities are executed
accurately and in a timely manner.
b. AD/M Project Management
ISSC shall provide AD/M Services resources for Unisource initiated
projects at Unisource's request in accordance with the project
management control methodology supported by the XXXX.
The AD/M project life cycle described below is a high level summary
of and not a replacement for the project control methodology. For
each AD/M development, enhancement and maintenance project, ISSC
shall designate a point-of-contact with decision making authority
to whom Unisource may communicate requirements, give approvals and
obtain information, as required. ISSC shall update Unisource on the
status of each AD/M project according to a time schedule determined
by the criticality of the project and the mutually agreed to
reporting times. ISSC shall immediately notify Unisource of AD/M
project delays which will impact the established delivery schedules.
Generally AD/M projects follow the development phases listed below:
(1) Project Requests
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 20 of 43
Unisource shall initiate an AD/M project by submitting a request
as specified by the project management control methodology.
(2) AD/M Project Plan
Upon Unisource's decision to proceed with the AD/M Project and in
accordance with the assigned priority, ISSC shall develop an AD/M
project plan in consultation with Unisource and submit for
Unisource's approval. ISSC shall include such additional detail
from Unisource's representatives as necessary to complete the AD/M
project plan. ISSC shall provide the AD/M project plan prior to
beginning any AD/M project and the plan will be consistent with
the agreed to methodology and will include sufficient detail for
both ISSC and Unisource to understand the content, schedule and
effort required by the project. The schedule for completion (which
may require Unisource's assistance) will be developed so as not to
impact the production environment. Impacts, if any, the AD/M
project may have on other ongoing or projected work will also be
identified and documented in the plan.
(3) Design
ISSC shall design the AD/M Project to meet the End User
requirements, in the manner specified by the project management
control methodology.
(4) Coding
ISSC shall perform coding in accordance with the project
management control methodology standards and practices. ISSC shall
promptly report any material delays in or problems with coding
that may impact the schedule.
(5) Documentation
ISSC shall provide to Unisource all necessary and appropriate End
User documents.
(6) Testing
Testing will be conducted in a manner consistent with the project
management control methodology.
(7) Acceptance
Acceptance testing for an AD/M Project will be scheduled prior to
project implementation in accordance with the project management
control methodology.
(8) Implementation
After Unisource has accepted an AD/M project, ISSC shall implement
the AD/M project into the production environment in a manner that
minimizes or prevents disruption to the Services.
(9) Support
Upon installation the development project will become part of the
AD/M Services Baseline of supported Applications Software and ISSC
shall provide such levels of support as are required for End Users
to make use of the AD/M project in the manner intended.
c. Dependencies
------------
ISSC is dependent on Unisource to perform tasks in support of the AD/M
Services. These will be specified in the Procedures Manual and in the
individual project plans for development projects.
3. Problem Classification
----------------------
ISSC will implement the following problem classifications for the
Restructured Business Platform. These classifications specify the impact
of the problem on Unisource's business operations and will determine the
urgency and priority of Applications Maintenance resource assignment.
Following are the definitions of the different problem classifications:
a. "Severity" means a quantitative representation of the actual/potential
impact of a known problem on a business/function.
b. "Severity 1" means the application or program cannot be used resulting
in serious business impacts. (Immediate Resolution Required).
c. "Severity 2" means the application or program can not be used but has
no serious business impact. (Maximum of two days for Resolution).
d. "Severity 3" means the application or program can be used with
restrictions.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 21 of 43
e. "Severity 4" means the application or program can be used freely
with minor inconvenience.
E. EQUIPMENT MANAGEMENT AND MAINTENANCE
ISSC shall manage and maintain the equipment in the ISSC Data Center and
the host connected terminals and workstations provided as part of the
Restructured Business Platform as necessary to provide the other Services
and to meet the Performance Standards as defined in this Agreement.
F. FINANCE AND ADMINISTRATION
ISSC shall assume responsibility for the finance and administration
functions specified in this Section F of this Schedule E. These
responsibilities include, but are not limited to, the following:
1. Finance and Accounting Functions
--------------------------------
As necessary or required to provide the Services, negotiate leases,
license agreements, and vendor contracts, as necessary and appropriate
to provide the Services.
2. Training and Technical Documentation
------------------------------------
ISSC shall:
a. provide the training to the trainers and technical documentation
described in this Agreement and Schedule N;
b. development of users manuals;
c. provide analysis for system training and technical documentation;
d. provide reasonable assistance to Unisource in the design,
development and maintenance of system training, documentation and
release materials for Unisource End Users;
e. provide, and if not available from software vendors, design,
develop and maintain, Software reference materials;
f. design, develop and maintain in-house procedural materials; and
g. design, develop and maintain internal employee training materials.
G. GENERAL SUPPORT SERVICES
1. System Management Control (SMC) Services
----------------------------------------
ISSC shall provide SMC related services corresponding to SMC
discipline definitions.
2. Help Desk and Problem Management
--------------------------------
ISSC shall provide help desk and problem management services as
described in Schedule M.
3. Security for Facilities
-----------------------
ISSC shall perform all physical security functions at the ISSC Data
Center and Unisource shall perform all physical security functions at
the Unisource Data Centers, as further described in Schedule L.
III. SERVICES RESPONSIBILITIES MATRICES
The Services Responsibilities matrices attached as Exhibit E-2 further defines
the roles and responsibilities of the Parties in the New Environment.
IV. PERFORMANCE STANDARDS
A. INTRODUCTION
ISSC and Unisource will mutually determine the appropriate required
Performance Standards prior to implementation of the XXXX XXXX XXXX
provided under Schedule N. Such levels will be determined by taking into
account the transaction volumes, design objectives and the measurement
criteria established by Unisource.
1. This Section E-2.IV further describes:
a. certain duties, obligations and responsibilities of ISSC including,
but not limited to, on-line Application availability, host on-line
response time, batch delivery timeliness and other activities
comprising the Services;
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 22 of 43
b. the Performance Standards and Minimum Service Levels for defined
Applications and Services which ISSC is required to meet during
the Term of this Agreement; and
c. certain responsibilities of Unisource.
2. During the 180 days following the completion of the migration of each
Unisource region to the Restructured Business Platform provided under
Schedule N or any new Application for which there will be Performance
Standards or Minimum Service Levels, ISSC will utilize standard
measurement tools to monitor actual performance levels, (the
"Measurement Period"); provided, however, that if the Parties
determine that such period is not representative of Unisource's normal
operating environment, then the Parties shall mutually select another
180 day period that is representative of Unisource's normal operating
environment as the Measurement Period. The Performance Standards under
which ISSC will provide the Services shall be the average performance
levels achieved during the Measurement Period.
3. Following the Measurement Period, if ISSC's performance does not meet
the levels of performance set forth of the Applications and/or
services categories specified in the Procedures Manual, ISSC will be
XXXX for XXXX pursuant to XXXX.
4. By the tenth business day of each month, ISSC will submit to
Unisource a report or set of reports assessing ISSC's performance
against the Performance Standards during the previous calendar month.
ISSC will also be responsible for promptly investigating and
correcting failures to meet Performance Standards by:
a. initiating problem investigations to identify root causes of
failures;
b. promptly reporting problems to Unisource that reasonably could be
expected to have a material adverse effect on Unisource
operations; and
c. making written recommendations to Unisource for improvement in
procedures.
5. ISSC shall identify root causes, correct problems and minimize
recurrences of missed Performance Standards for which it is
responsible. Unisource will correct and minimize the recurrence of
problems for which Unisource is responsible and which prevent ISSC
from meeting the Performance Standards.
B. DEFINITIONS
For purposes of this Schedule E, the following terms shall have the
following meanings:
1. "Actual Uptime" means, that of the Scheduled Uptime, the aggregate
number of hours in any month during which each defined Application is
actually available at Unisource's point(s)-of-connection to the ISSC
Data Center.
2. "Application" means individual subsystems or environments comprising
the Applications Software.
3. "Availability" means Actual Uptime plus Excusable Downtime divided by
Schedule Uptime. For purposes of determining whether ISSC's
performance meets any Availability Performance Standard or Minimum
Service Levels, ISSC's Availability performance will be measured
based on a monthly average during each month of the Term, to be
calculated and reported once monthly.
4. "Excusable Downtime" means, that of the Scheduled Uptime, the
aggregate number of hours in any month during which each defined
Application is down due to:
a. action or inaction by Unisource (i.e., failing to provide power
for the equipment at the Unisource data center(s), systems outage
attributable to Application defects and Applications
incompatibility with the Systems Software for Applications added
by Unisource, etc,;
b. a Force Majeure Event (as defined in Section 20.03 of the
Agreement); or
c. mutually agreed upon time for such things as preventive
maintenance, system upgrades, etc., as defined in the Procedures
Manual.
5. "Host System" means the ISSC Data Center equipment and related
Software.
6. "Minimum Service Level" means that levels of service below which
Unisource's business functions will be negatively impacted and for
which Unisource shall be entitled to Performance Credits. The minimum
service levels for the specified Applications are set forth in the
Procedures Manual.
7. "Scheduled Uptime" means the days of the week and hours per day that
each defined Application is scheduled to be available for use by End
Users.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 23 of 43
C. PERFORMANCE STANDARDS CATEGORIES
1. On-Line Applications Availability and Scheduled Uptime: On-Line
Application services will be made available in accordance with the
schedule set forth in applicable section of the Procedures Manual.
ISSC shall perform the Services as necessary to meet each of the
Availability Performance Standards.
2. New Applications: Performance Standards for new applications which
are material to Unisource's business shall be included in the
applicable section of the Procedures Manual as they occur. The
Availability Performance Standard for each new Application shall be
negotiated between ISSC and Unisource based on actual performance
during the first 90 day period following the implementation of the
new Application judged to be representative by the Parties (new
Applications shall meet the mutually agreed qualification critical
and be compatible with the Systems environment specified in Schedule
K); provided, however, that such Application Availability Performance
Standard shall be consistent with the standards set forth for other
comparable Applications.
3. Host On-Line Response Time: Host on-line response time will be a
measure of the response time at the host for a given percentage of
End User initiated transaction(s) for an Application as set forth in
the Procedures Manual.
4. Scheduled Batch Services: ISSC will perform scheduled batch
processing services. ISSC's commitment to the batch services
Performance Standards is contingent upon ISSC's receipt from
Unisource of critical inputs by the designated time, and successful
completion of the appropriate Application batch job stream. Unisource
recognizes that its deviation from scheduled batch job streams may
result in batch output not being available by the scheduled time. The
critical inputs for each batch processing job shall be mutually
agreed upon. If Unisource fails to deliver any critical input by the
deadline set for in the Procedures Manual for the applicable batch
processing job, or deviates from scheduled batch job streams, ISSC
will use its best efforts, once the input is received, or corrections
are made by Unisource, to complete such batch processing by the
scheduled time.
ISSC is responsible for notifying the Unisource contact person(s)
when batch output will not be available by the scheduled time as set
forth in the Operations Notification portion of the Procedures
Manual. Unisource recognizes that its deviation from scheduled batch
job streams may result in batch output not being available by the
scheduled time resulting in impact to on-line availability.
5. Unscheduled Batch Services: ISSC will perform on-request or on-demand
batch jobs for Unisource subject to ISSC's ability to meet Scheduled
Batch Services and the Performance Standards for other areas and a
written and properly authorized request from Unisource for such
services and the availability of data or other inputs required to
perform such requests.
6. Help Desk: ISSC will provide Help Desk services in accordance with
the Performance Standards set forth in the Procedures Manual.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 24 of 43
Schedule E
Support Services, Performance Standards and
Operational Responsibilities
SECTION E-3
PERFORMANCE XXXX
I. INTRODUCTION
The Parties agree that ISSC shall be XXXX for Performance XXXX as described
herein, only under the XXXX XXXX XXXX XXXX provided under Schedule N. ISSC's
XXXX for Performance XXXX shall begin for the month following the Measurement
Period following the migration of a Unisource Region to the XXXX XXXX XXXX XXXX.
II. CATEGORIES
The Unisource/ISSC Agreement and Schedules set forth or refer to numerous
specific Services which ISSC will provide Unisource, a subset of which, whose
performance will be tracked, compared and reported against Performance
Standards. In addition, Minimum Service Levels for the following three
categories of services, which reflect certain Applications critical to the
conduct of Unisource's business functions, will be used to determine Performance
XXXX, if any, due to Unisource (it being acknowledged that there may be other
Applications critical to the conduct of Unisource's business which will not be
used to determine Performance XXXX).
Categories
1) Customer Service Response Time
2) Systems Availability
3) XXXX XXXX XXXX
Not less than annually, ISSC and Unisource will review the Applications and
services categories for which ISSC is liable for Performance XXXX and determine
the continued applicability for the then current categories, the need for adding
new Applications or services and the adequacy of the current and/or proposed
Minimum Service Levels.
III. IMPLEMENTATION
During the Measurement Period the Parties will mutually determine the
appropriate Minimum Service Levels for each of the above categories. After the
Parties reach agreement for the Minimum Service Levels, the following chart will
be revised with such levels.
Minimum
Categories Service Level
1) Customer Service Response Time XXXX
2) Systems Availability XXXX
3) Warehouse Picking Tags XXXX
The monthly performance reports provided Unisource by ISSC will be used to
determine whether ISSC has met the Minimum Service Levels in each of the three
referenced categories.
Following the Measurement Period for the Restructured Business Platform provided
under Schedule N, ISSC will be liable for Performance XXXX in the XXXX of XXXX
XXXX to XXXX the XXXX for any of the categories listed above. Beginning on the
XXXX of the month following the end of the Measurement Period and of each
subsequent month during the Term, ISSC will determine whether the Services met
the Minimum Service Levels for each of the categories set forth above during the
preceding calendar month. For purposes of determining whether a Performance XXXX
is XXXX to XXXX:
A. The actual performance attainment for each of the categories will be
considered independently of the others; and
B. The performance measurement will be the month's performance attainment in
each of the categories, as defined in Section E-3.III above.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 25 of 43
IV. PERFORMANCE
For XXXX to meet the XXXX in any of the categories specified above, the
Performance XXXX will be determined as follows:
A. Each of the categories will be assigned a XXXX and the total of the XXXX
must not XXXX. The XXXX are:
XXXX
Category XXXX
1) Customer Service Response Time XXXX
2) Systems Availability XXXX
3) XXXX XXXX
----
TOTAL XXXX
B. Failure to meet the Minimum Service Levels in a specific category for each
month will result in a Performance Credit amount which will be determined by
multiplying the corresponding occurrence by the weighting factor for that
category. To qualify as a 2nd Occurrence or greater, the failure to meet the
Minimum Service Levels must occur in consecutive months within the same
category.
XXXX of the
Consecutive Months XXXX XXXX XXXX XXXX
XXXX XXXX XXXX
XXXX XXXX
XXXX XXXX XXXX
XXXX XXXX
For example, if the XXXX is XXXX and ISSC XXXX to XXXX the XXXX XXXX for a
category with a XXXX of XXXX for XXXX, the applicable Performance would be:
XXXX x XXXX x XXXX = XXXX
ISSC will return to "Normal Status" with respect to a XXXX attainment when its
XXXX XXXX for that category meets or exceeds the XXXX, provided, that if XXXX
has XXXX XXXX the XXXX for a particular XXXX for XXXX XXXX then ISSC shall have
to XXXX or XXXX the XXXX for XXXX in order to return to Normal Status for that
category. Any subsequent failure to meet the Minimum Service Level for that
category shall be deemed to be a XXXX.
IV. Concurrent Operations
Beginning on the completion of Measurement Period following the migration of the
initial Unisource Service Location to the XXXX XXXX XXXX after which ISSC is
XXXX for Performance XXXX in both the XXXX XXXX and the XXXX XXXX the above XXXX
of Performance XXXX for the Restructured Business Platform will be XXXX by XXXX
to determine the actual Performance XXXX due Unisource. This XXXX by XXXX or
such other XXXX determined by the Parties during the Annual Planning Session,
provided that the XXXX of the XXXX for both the XXXX and XXXX XXXX XXXX.
Performance XXXX shall not be XXXX than XXXX, will be in effect for the
remainder of the migration to the XXXX XXXX XXXX or until the XXXX XXXX is
replaced fully by the XXXX XXXX XXXX XXXX or until ISSC's XXXX for Performance
XXXX in the XXXX is XXXX, whichever occurs earlier.
Schedule E
Support Services, Performance Standards and
Operational Responsibilities
EXHIBIT E-1
SERVICES RESPONSIBILITIES-CURRENT ENVIRONMENT
- -------------------------------------------------------------------------------
RESPONSIBILITY
COMPUTER OPERATIONS ----------------------
ISSC Unisource
- -------------------------------------------------------------------------------
Operate console X
- -------------------------------------------------------------------------------
Mount tapes X
- -------------------------------------------------------------------------------
Print forms X
- -------------------------------------------------------------------------------
Help desk (on-line processing management) X
- -------------------------------------------------------------------------------
File backup/recovery (recovery management) X
- -------------------------------------------------------------------------------
Maintain current documentation on operations procedures X
- -------------------------------------------------------------------------------
Job accounting statistics X
- -------------------------------------------------------------------------------
Hardware planning and installation
- -------------------------------------------------------------------------------
- - Technology input X
- -------------------------------------------------------------------------------
- - Technology review and approval X
- -------------------------------------------------------------------------------
- - Hardware facilities requirements X
- -------------------------------------------------------------------------------
- - Hardware configuration maintenance X
- -------------------------------------------------------------------------------
Capacity management
- -------------------------------------------------------------------------------
- - Maintain current business process documents X
- -------------------------------------------------------------------------------
- - Define application plans and requirements X
- -------------------------------------------------------------------------------
- - Capacity monitoring X
- -------------------------------------------------------------------------------
- - Billing data X
- -------------------------------------------------------------------------------
Performance management
- -------------------------------------------------------------------------------
- - Document and maintain current service level
requirements X
- -------------------------------------------------------------------------------
- - Maintain current business process document X
- -------------------------------------------------------------------------------
- - Maintain current service level agreements and
service level objectives X
- -------------------------------------------------------------------------------
- - Measure and analyze performance X
- -------------------------------------------------------------------------------
- - Provide monthly performance reports X
- -------------------------------------------------------------------------------
NOTE: ISSC will provide the above services to the extent they are being
provided by In-Scope Personnel at each Data Center as of the Commencement
Date.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 27 of 43
CURRENT ENVIRONMENT
- --------------------------------------------------------------------------------
RESPONSIBILITY
---------------------------
COMPUTER OPERATIONS (cont.) ISSC Unisource
- --------------------------------------------------------------------------------
Change management
- --------------------------------------------------------------------------------
- - Maintain current business process document X
- --------------------------------------------------------------------------------
- - Provide change requirements for application
installs and upgrades X
- --------------------------------------------------------------------------------
- - Provide change requirements for systems software X
- --------------------------------------------------------------------------------
- - Conduct change control meeting X
- --------------------------------------------------------------------------------
- - Promote changes to production X
- --------------------------------------------------------------------------------
- - Report on change success X
- --------------------------------------------------------------------------------
Executive reporting X
- --------------------------------------------------------------------------------
Problem management
- --------------------------------------------------------------------------------
- - Maintain current business process document X
- --------------------------------------------------------------------------------
- - Record problems X
- --------------------------------------------------------------------------------
- - Distribute to support groups for resolution X
- --------------------------------------------------------------------------------
- - Track problem through resolution X
- --------------------------------------------------------------------------------
- - Gain customer concurrence with problem
resolution/closure X
- --------------------------------------------------------------------------------
- - Report on change success X
- --------------------------------------------------------------------------------
Creation of microfiche and microfilm data file X
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
RESPONSIBILITY
---------------------------
PRODUCTION CONTROL ISSC Unisource
- --------------------------------------------------------------------------------
Batch test schedule
- --------------------------------------------------------------------------------
- - Define test system requirements X
- --------------------------------------------------------------------------------
- - Schedule available time and confirm with customer X
- --------------------------------------------------------------------------------
- - Execute test X
- --------------------------------------------------------------------------------
Batch production schedule
- --------------------------------------------------------------------------------
- - Scheduler input (determines schedule) X
- --------------------------------------------------------------------------------
- - Scheduler updates X
- --------------------------------------------------------------------------------
- - Execution X
- --------------------------------------------------------------------------------
Microfiche/microfilm distribution X
- --------------------------------------------------------------------------------
Print distribution (site distribution point) X
- --------------------------------------------------------------------------------
Report balancing X
- --------------------------------------------------------------------------------
Special forms inventory
- --------------------------------------------------------------------------------
- - Ordering X
- --------------------------------------------------------------------------------
- - Data center inventory management X
- --------------------------------------------------------------------------------
Initiate and track problem report (balancing error) X
- --------------------------------------------------------------------------------
Track batch problem reports and system crashes
(initiated by operators) X
- --------------------------------------------------------------------------------
Report problem resolution statistics X
- --------------------------------------------------------------------------------
Preparation of run parameter cards X
- --------------------------------------------------------------------------------
NOTE: ISSC will provide the above services to the extent they are being
provided by In-Scope Personnel at each Data Center as of the Commencement Date.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 28 of 43
CURRENT ENVIRONMENT
- --------------------------------------------------------------------------------
RESPONSIBILITY
---------------------------
OPERATIONS ANALYSIS ISSC Unisource
- --------------------------------------------------------------------------------
Application system installation
- --------------------------------------------------------------------------------
- - Acceptance test execution X
- --------------------------------------------------------------------------------
- - Acceptance test verification X
- --------------------------------------------------------------------------------
- - Actual installation X
- --------------------------------------------------------------------------------
Automated report distribution
- --------------------------------------------------------------------------------
- - Set-up X
- --------------------------------------------------------------------------------
- - Operation X
- --------------------------------------------------------------------------------
Write standards and procedures
- --------------------------------------------------------------------------------
- - Define Input X
- --------------------------------------------------------------------------------
- - Promote to production X
- --------------------------------------------------------------------------------
- - Approval rights (sign off on procedures) X
- --------------------------------------------------------------------------------
JCL, standards and procedures analysis X
- --------------------------------------------------------------------------------
Automated run documentation
- --------------------------------------------------------------------------------
- - Set-up X
- --------------------------------------------------------------------------------
- - Dependencies X
- --------------------------------------------------------------------------------
- - Initiation X
- --------------------------------------------------------------------------------
- - Recovery X
- --------------------------------------------------------------------------------
Maintenance of tape librarian system X
- --------------------------------------------------------------------------------
Maintenance of automated scheduler system X
- --------------------------------------------------------------------------------
NOTE: ISSC will provide the above services to the extent they are being
provided by In-Scope Personnel at each Data Center as of the Commencement
Date.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 29 of 43
uniskde
CURRENT ENVIRONMENT
- --------------------------------------------------------------------------------
TECHNICAL SERVICES RESPONSIBILITY
- --------------------------------------------------------------------------------
ISSC Unisource
- --------------------------------------------------------------------------------
System software maintenance X
- --------------------------------------------------------------------------------
System software upgrades and replacements installation X
- --------------------------------------------------------------------------------
System monitoring X
- --------------------------------------------------------------------------------
Performance tuning X
- --------------------------------------------------------------------------------
- - Systems X
- --------------------------------------------------------------------------------
- - Applications X
- --------------------------------------------------------------------------------
Troubleshooting/problem resolution X
- --------------------------------------------------------------------------------
Applications programmer technical assistance X
- --------------------------------------------------------------------------------
Backup/recovery procedures X
- --------------------------------------------------------------------------------
Vendor/subcontractor performance and utilization monitoring
- --------------------------------------------------------------------------------
- - Establish performance criteria X
- --------------------------------------------------------------------------------
- - Maintain performance criteria X
- --------------------------------------------------------------------------------
- - Measure and analyze performance X
- --------------------------------------------------------------------------------
- - Performance reporting X
- --------------------------------------------------------------------------------
- - Disaster recovery (Distribix and Cincinnati) X
- --------------------------------------------------------------------------------
- - Disaster recovery (all other sites) X
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
DATA BASE ADMINISTRATION RESPONSIBILITY
- --------------------------------------------------------------------------------
ISSC Unisource
- --------------------------------------------------------------------------------
Data base requirements X
- --------------------------------------------------------------------------------
Data modeling X
- --------------------------------------------------------------------------------
Logical data base design X
- --------------------------------------------------------------------------------
DBMS (Data Base Management System) maintenance X
- --------------------------------------------------------------------------------
Physical data base design X
- --------------------------------------------------------------------------------
Review logical and physical data base design X
- --------------------------------------------------------------------------------
Physical data base review/support X
- --------------------------------------------------------------------------------
User access (views, copy members) X
- --------------------------------------------------------------------------------
DBMS capacity planning X
- --------------------------------------------------------------------------------
DBMS performance management X
- --------------------------------------------------------------------------------
DBMS performance utilization tracking X
- --------------------------------------------------------------------------------
Training/applications development assistance X
- --------------------------------------------------------------------------------
Backup/recovery procedures X
- --------------------------------------------------------------------------------
Involvement with application installation X
- --------------------------------------------------------------------------------
Data base troubleshooting/resolution X
- --------------------------------------------------------------------------------
Fourth generation language maintenance support X
- --------------------------------------------------------------------------------
Note: ISSC will provide the above services to the extent they are being
provided by In-Scope Personnel at each Data Center as of the Commencement
Date.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 30 of 43
CURRENT ENVIRONMENT
- --------------------------------------------------------------------------------
RESPONSIBILITY
----------------------------
FAILURE RECOVERY ISSC Unisource
- --------------------------------------------------------------------------------
Data center/data network machines failure X
- --------------------------------------------------------------------------------
Systems software failure X
- --------------------------------------------------------------------------------
Applications software failure X
- --------------------------------------------------------------------------------
End user machine failure notification X
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
RESPONSIBILITY
------------------------
DATA NETWORK ISSC Unisource
- --------------------------------------------------------------------------------
Business requirements X
- --------------------------------------------------------------------------------
Technical requirements X
- --------------------------------------------------------------------------------
Hardware/systems software operations & maintenance X
- --------------------------------------------------------------------------------
Data lines management X
- --------------------------------------------------------------------------------
Product evaluation and procurement (hardware and software)
- --------------------------------------------------------------------------------
- - Define business requirements X
- --------------------------------------------------------------------------------
- - Suggest and review products for requirements satisfaction X
- --------------------------------------------------------------------------------
- - Evaluate and procure products X
- --------------------------------------------------------------------------------
Data network management
- --------------------------------------------------------------------------------
- - Network control center X
- --------------------------------------------------------------------------------
- - Help desk after hours X
- --------------------------------------------------------------------------------
- - Problem determination on circuits/hardware X
- --------------------------------------------------------------------------------
- - Vendor dispatch and coordination X
- --------------------------------------------------------------------------------
- - Provide status on problem resolution progress to user X
- --------------------------------------------------------------------------------
- - Track vendor performance X
- --------------------------------------------------------------------------------
- - Respond to alarms on network management systems X
- --------------------------------------------------------------------------------
Cabling/wiring
- --------------------------------------------------------------------------------
- - Site design/coordination X
- --------------------------------------------------------------------------------
Data network project planning
- --------------------------------------------------------------------------------
- - Develop project plan X
- --------------------------------------------------------------------------------
- - Approve project plan X
- --------------------------------------------------------------------------------
- - Validate assumptions & provide programming & other inputs X
- --------------------------------------------------------------------------------
Hardware/systems software installation
- --------------------------------------------------------------------------------
- - Remote sites
- --------------------------------------------------------------------------------
- Perform or coordinate installs X
- --------------------------------------------------------------------------------
- Provide logistical support X
- --------------------------------------------------------------------------------
Troubleshooting/resolution X
- --------------------------------------------------------------------------------
Communications equipment vendor management X
- --------------------------------------------------------------------------------
Backup/recovery X
- --------------------------------------------------------------------------------
NOTE: ISSC will provide the above services to the extent they are being
provided by In-Scope Personnel at each Data Center as of the Commencement
Date.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 31 of 43
RESPONSIBILITIES MATRICES
CURRENT ENVIRONMENT
- --------------------------------------------------------------------------------
RESPONSIBILITY
- --------------------------------------------------------------------------------
DATA NETWORK (cont.) ISSC Unisource
- --------------------------------------------------------------------------------
Capacity planning and management X
- --------------------------------------------------------------------------------
- - Coordinate technical support to monitor utilization &
performance X
- --------------------------------------------------------------------------------
Change control
- --------------------------------------------------------------------------------
- - Manage current change control process X
- --------------------------------------------------------------------------------
Change management
- --------------------------------------------------------------------------------
- - Make requests/define requirements X
- --------------------------------------------------------------------------------
- - Manage change X
- --------------------------------------------------------------------------------
Technical support X
- --------------------------------------------------------------------------------
Training
- --------------------------------------------------------------------------------
- - Technology X
- --------------------------------------------------------------------------------
- - Applications X
- --------------------------------------------------------------------------------
Consult on protocol, interface standards, connectivity
options, etc. X
- --------------------------------------------------------------------------------
Inventory management X
- --------------------------------------------------------------------------------
- - Maintain current standards X
- --------------------------------------------------------------------------------
NOTE: ISSC will provide the above services to the extent they are being
provided by In-Scope Personnel at each Data Center as of the Commencement
Date.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 32 of 43
RESPONSIBILITIES MATRICES
CURRENT ENVIRONMENT
- -------------------------------------------------------------------------------
NON-HOST CONNECTED RESPONSIBILITY
---------------------
LAN NETWORK ISSC Unisource
- --------------------------------------------------------------------------------
Business requirements X
- -------------------------------------------------------------------------------
Technical requirements X
- -------------------------------------------------------------------------------
LANs/servers - equipment and software
- -------------------------------------------------------------------------------
- - Management, operation & maintenance X
- -------------------------------------------------------------------------------
- - Third party vendor maintenance management X
- -------------------------------------------------------------------------------
PCs/workstations
- -------------------------------------------------------------------------------
- - Third party vendor maintenance X
- -------------------------------------------------------------------------------
Future LAN/server equipment and software
- -------------------------------------------------------------------------------
- - Provide requirements X
- -------------------------------------------------------------------------------
- - Procure and install X
- -------------------------------------------------------------------------------
Cabling/wiring
- -------------------------------------------------------------------------------
- - Remote site design/coordination X
- -------------------------------------------------------------------------------
Product evaluation and procurement (hardware and software)
- -------------------------------------------------------------------------------
- - Define business requirements X
- -------------------------------------------------------------------------------
- - Suggest and approve products as appropriate X
- -------------------------------------------------------------------------------
- - Evaluate and procure products X
- -------------------------------------------------------------------------------
LAN network management X
- -------------------------------------------------------------------------------
LAN network design X
- -------------------------------------------------------------------------------
LAN network project planning
- -------------------------------------------------------------------------------
- - Develop project plan X
- -------------------------------------------------------------------------------
- - Validate assumptions and provide input requirements X
- -------------------------------------------------------------------------------
End user help desk X
- -------------------------------------------------------------------------------
Troubleshooting/resolution X
- -------------------------------------------------------------------------------
Backup/recovery X
- -------------------------------------------------------------------------------
Capacity management X
- -------------------------------------------------------------------------------
- - Provide requirements X
- -------------------------------------------------------------------------------
Change control
- -------------------------------------------------------------------------------
- - Provide input to change process development X
- -------------------------------------------------------------------------------
- - Design and own change control process X
- -------------------------------------------------------------------------------
Change management
- -------------------------------------------------------------------------------
- - Make requests/define requirements X
- -------------------------------------------------------------------------------
- - Manage change X
- -------------------------------------------------------------------------------
Inventory management X
- -------------------------------------------------------------------------------
Standards
- -------------------------------------------------------------------------------
- - Take lead in defining standards X
- -------------------------------------------------------------------------------
- - Provide input and review X
- -------------------------------------------------------------------------------
- - Implement standards X
- -------------------------------------------------------------------------------
NOTE: ISSC will provide the above services to the extent they are being
provided by In-Scope Personnel at each Data Center as of the Commencement
Date.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 33 of 43
RESPONSIBILITIES MATRICES
CURRENT ENVIRONMENT
- -------------------------------------------------------------------------------
RESPONSIBILITY
APPLICATIONS DEVELOPMENT AND MAINTENANCE ---------------------
ISSC Unisource
- --------------------------------------------------------------------------------
Application Software
- -------------------------------------------------------------------------------
- - Requirements X
- -------------------------------------------------------------------------------
- - Procurement administration X
- -------------------------------------------------------------------------------
- - Development/enhancement of packages X
- -------------------------------------------------------------------------------
- - Compliance with application installation standards X
- -------------------------------------------------------------------------------
- - Acceptance test execution X
- -------------------------------------------------------------------------------
- - Acceptance test verification X
- -------------------------------------------------------------------------------
- - Maintenance
- -------------------------------------------------------------------------------
- Defect identification fixes X
- -------------------------------------------------------------------------------
- Preventive maintenance X
- -------------------------------------------------------------------------------
- - Development
- -------------------------------------------------------------------------------
- Upgrades X
- -------------------------------------------------------------------------------
- New releases X
- -------------------------------------------------------------------------------
- Enhancements X
- -------------------------------------------------------------------------------
- Government/regulatory changes X
- -------------------------------------------------------------------------------
- - Education/training X
- -------------------------------------------------------------------------------
- - End user support (help desk) X
- -------------------------------------------------------------------------------
- - Promotion into production X
- -------------------------------------------------------------------------------
- - Approval of all changes X
- -------------------------------------------------------------------------------
- - Reporting X
- -------------------------------------------------------------------------------
NOTE: ISSC will provide the above services to the extent they are being
provided by In-Scope Personnel at each Data Center as of the Commencement
Date.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 34 of 43
Schedule E
Support Services, Performance Standards and
Operational Responsibilities
EXHIBIT E-2
SERVICES RESPONSIBILITIES - XXXX XXXX XXXX
- --------------------------------------------------------------------------------
RESPONSIBILITY
----------------------
COMPUTER OPERATIONS ISSC Unisource
- --------------------------------------------------------------------------------
Operate console X
- --------------------------------------------------------------------------------
Mount tapes X
- --------------------------------------------------------------------------------
Print forms X
- --------------------------------------------------------------------------------
Help desk (on-line processing management) X
- --------------------------------------------------------------------------------
File backup/recovery management) X
- --------------------------------------------------------------------------------
Document operations procedures X
- --------------------------------------------------------------------------------
Job accounting statistics X
- --------------------------------------------------------------------------------
Hardware planning and installation
- --------------------------------------------------------------------------------
- - Technology input X
- --------------------------------------------------------------------------------
- - Technology review and approval X
- --------------------------------------------------------------------------------
- - Hardware facilities requirements X
- --------------------------------------------------------------------------------
Capacity management
- --------------------------------------------------------------------------------
- - Define and maintain a Procedures Manual X
- --------------------------------------------------------------------------------
- - Define application plans and requirements X
- --------------------------------------------------------------------------------
- - Maintain service levels X
- --------------------------------------------------------------------------------
- - Capacity monitoring X
- --------------------------------------------------------------------------------
- - Capacity planning and adjustment X
- --------------------------------------------------------------------------------
- - Billing data X
- --------------------------------------------------------------------------------
Performance management
- --------------------------------------------------------------------------------
- - Define service level requirements X
- --------------------------------------------------------------------------------
- - Maintain service level X
- --------------------------------------------------------------------------------
- - Define and maintain the Procedures Manual X
- --------------------------------------------------------------------------------
- - Document and maintain service level agreements and X
service level objectives
- --------------------------------------------------------------------------------
- - Measure and analyze performance X
- --------------------------------------------------------------------------------
- - Implement improvement programs X
- --------------------------------------------------------------------------------
- - Provide monthly reports X
- --------------------------------------------------------------------------------
- - Audit ISSC Performance X
- --------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 35 of 43
uniskde
XXXX XXXX XXXX
- --------------------------------------------------------------------------------
RESPONSIBILITY
- --------------------------------------------------------------------------------
COMPUTER OPERATIONS (cont.) ISSC Unisource
- --------------------------------------------------------------------------------
Change management
- --------------------------------------------------------------------------------
- - Define and maintain the Procedures Manual X
- --------------------------------------------------------------------------------
- - Provide change requirements for application installs and
upgrades X
- --------------------------------------------------------------------------------
- - Provide change requirements for Systems Software X
- --------------------------------------------------------------------------------
- - Conduct change control meeting X
- --------------------------------------------------------------------------------
- - Promote changes to production X
- --------------------------------------------------------------------------------
- - Report on change success X
- --------------------------------------------------------------------------------
Executive reporting X
- --------------------------------------------------------------------------------
Problem management
- --------------------------------------------------------------------------------
- - Define and maintain the Procedures Manual X
- --------------------------------------------------------------------------------
- - Record problems X
- --------------------------------------------------------------------------------
- - Distribute to support groups for resolution X
- --------------------------------------------------------------------------------
- - Track problem through resolution X
- --------------------------------------------------------------------------------
- - Gain customer concurrence with problem resolution/closure X
- --------------------------------------------------------------------------------
- - Report on change success X
- --------------------------------------------------------------------------------
Creation of microfiche/microfilm data file X
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
RESPONSIBILITY
- --------------------------------------------------------------------------------
PRODUCTION CONTROL ISSC Unisource
- --------------------------------------------------------------------------------
Batch test Schedule
- --------------------------------------------------------------------------------
- - Define test system requirements X
- --------------------------------------------------------------------------------
- - Schedule available time and confirm with customer X
- --------------------------------------------------------------------------------
- - Execute test X
- --------------------------------------------------------------------------------
Batch production schedule
- --------------------------------------------------------------------------------
- - Scheduler input (Unisource to determine schedule) X
- --------------------------------------------------------------------------------
- - Scheduler updates X
- --------------------------------------------------------------------------------
- - Execution X
- --------------------------------------------------------------------------------
Microfiche/microfilm distribution X
- --------------------------------------------------------------------------------
Print distribution (to site distribution point) X
- --------------------------------------------------------------------------------
Report balancing X
- --------------------------------------------------------------------------------
Special forms inventory
- --------------------------------------------------------------------------------
- - Ordering (at Data Center) X
- --------------------------------------------------------------------------------
- - Data center inventory management X
- --------------------------------------------------------------------------------
Initiate and track problem report (balancing error) X
- --------------------------------------------------------------------------------
Track batch problem reports and system crashes (initiated by
operators) X
- --------------------------------------------------------------------------------
Report problem resolution statistics X
- --------------------------------------------------------------------------------
Preparation of run parameter cards X
- -------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 36 of 43
RESPONSIBILITIES MATRICES
XXXX XXXX XXXX
- -------------------------------------------------------------------------------
RESPONSIBILITY
OPERATIONS ANALYSIS ---------------------
ISSC Unisource
- --------------------------------------------------------------------------------
Application system installation
- -------------------------------------------------------------------------------
- - Acceptance test execution X
- -------------------------------------------------------------------------------
- - Acceptance test verification X
- -------------------------------------------------------------------------------
- - Actual installation X
- -------------------------------------------------------------------------------
Automated report distribution
- -------------------------------------------------------------------------------
- - Technology input X
- -------------------------------------------------------------------------------
- - Technology review and approval X
- -------------------------------------------------------------------------------
- - Technology selection X
- -------------------------------------------------------------------------------
- - Analysis of hard copy reports for conversion to
soft copy X
- -------------------------------------------------------------------------------
- - Application changes, if required X
- -------------------------------------------------------------------------------
- - Set-up X
- -------------------------------------------------------------------------------
- - Operation X
- -------------------------------------------------------------------------------
Write standards and procedures
- -------------------------------------------------------------------------------
- - Define input X
- -------------------------------------------------------------------------------
- - Promote to production X
- -------------------------------------------------------------------------------
- - Approval rights (sign off on procedures) X
- -------------------------------------------------------------------------------
JCL, standards and procedures analysis X
- -------------------------------------------------------------------------------
Automated run documentation
- -------------------------------------------------------------------------------
- - Set-up X
- -------------------------------------------------------------------------------
- - Dependencies X
- -------------------------------------------------------------------------------
- - Initiation X
- -------------------------------------------------------------------------------
- - Recovery X
- -------------------------------------------------------------------------------
Maintenance of tape librarian system X
- -------------------------------------------------------------------------------
Maintenance of automated scheduler system X
- -------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 37 of 43
RESPONSIBILITIES MATRICES
XXXX XXXX XXXX
- --------------------------------------------------------------------------------
RESPONSIBILITY
----------------------
TECHNICAL SERVICES ISSC Unisource
- --------------------------------------------------------------------------------
System software program installation & maintenance X
- --------------------------------------------------------------------------------
System software upgrades and replacements X
- --------------------------------------------------------------------------------
System monitoring X
- --------------------------------------------------------------------------------
Performance tuning
- --------------------------------------------------------------------------------
- - Systems X
- --------------------------------------------------------------------------------
- - Applications X
- --------------------------------------------------------------------------------
Troubleshooting/problem resolution X
- --------------------------------------------------------------------------------
Application programmer technical assistance X
- --------------------------------------------------------------------------------
Backup/recovery procedures X
- --------------------------------------------------------------------------------
Vendor/subcontractor performance and utilization monitoring
- --------------------------------------------------------------------------------
- - Establish performance criteria X
- --------------------------------------------------------------------------------
- - Implement improvement programs X
- --------------------------------------------------------------------------------
- - Measure and analyze performance X
- --------------------------------------------------------------------------------
- - Performance reporting X
- --------------------------------------------------------------------------------
New technology/product research
- --------------------------------------------------------------------------------
- - Technology input X
- --------------------------------------------------------------------------------
- - Technology review and approval X
- --------------------------------------------------------------------------------
- - Technology selection X
- --------------------------------------------------------------------------------
- - Technology implementation X
- --------------------------------------------------------------------------------
Consulting for product/systems selection X
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
RESPONSIBILITY
----------------------
DATA BASE ADMINISTRATION ISSC Unisource
- --------------------------------------------------------------------------------
Data base requirements X
- --------------------------------------------------------------------------------
Data modeling X
- --------------------------------------------------------------------------------
Logical data base design X
- --------------------------------------------------------------------------------
DBMS (Data Base Management System) maintenance X
- --------------------------------------------------------------------------------
Physical data base design X
- --------------------------------------------------------------------------------
Review logical and physical data base design X
- --------------------------------------------------------------------------------
Physical data base review/support X
- --------------------------------------------------------------------------------
User access (views, copy members) X
- --------------------------------------------------------------------------------
DBMS capacity planning X
- --------------------------------------------------------------------------------
DBMS performance management X
- --------------------------------------------------------------------------------
DBMS performance utilization tracking X
- --------------------------------------------------------------------------------
Training/applications development assistance X
- --------------------------------------------------------------------------------
Backup/recovery procedures X
- --------------------------------------------------------------------------------
Involvement with application installation X
- --------------------------------------------------------------------------------
Data base troubleshooting/resolution X
- --------------------------------------------------------------------------------
Fourth generation language maintenance support X
(query, QMF, CSP)
- --------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 38 of 43
RESPONSIBILITIES MATRICES
XXXX XXXX XXXX
- --------------------------------------------------------------------------------
RESPONSIBILITY
----------------------------
FAILURE RECOVERY ISSC Unisource
- --------------------------------------------------------------------------------
Data center/data network machines failure X
- --------------------------------------------------------------------------------
Systems software failure X
- --------------------------------------------------------------------------------
Applications software failure X
- --------------------------------------------------------------------------------
End user machine failure notification X
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
RESPONSIBILITY
------------------------
DATA NETWORK ISSC Unisource
- --------------------------------------------------------------------------------
Vendor selection X
- -------------------------------------------------------------------------------
Define business requirements X
- --------------------------------------------------------------------------------
Define technical requirements X
- --------------------------------------------------------------------------------
Hardware/Systems Software operations & maintenance X
- --------------------------------------------------------------------------------
Data lines management X
- --------------------------------------------------------------------------------
Product evaluation and procurement (hardware and software)
- --------------------------------------------------------------------------------
- - Define business requirements X
- --------------------------------------------------------------------------------
- - Suggest, review and approve products for requirements
satisfaction X
- --------------------------------------------------------------------------------
- - Evaluate products X
- --------------------------------------------------------------------------------
- - Procure products X
- -------------------------------------------------------------------------------
Data network management
- --------------------------------------------------------------------------------
- - Network control center X
- --------------------------------------------------------------------------------
- - Help desk after hours X
- --------------------------------------------------------------------------------
- - Problem determination on circuits/hardware X
- --------------------------------------------------------------------------------
- - Vendor dispatch and coordination X
- --------------------------------------------------------------------------------
- - Provide status on problem resolution progress to user X
- --------------------------------------------------------------------------------
- - Track vendor performance X
- --------------------------------------------------------------------------------
- - Respond to alarms on network management systems X
- --------------------------------------------------------------------------------
Cabling/wiring
- --------------------------------------------------------------------------------
- - Site design consulting X
- -------------------------------------------------------------------------------
- - Site design, coordination and implementation X
- --------------------------------------------------------------------------------
- - Installation and maintenance X
- -------------------------------------------------------------------------------
Data network design X
- -------------------------------------------------------------------------------
Data network project planning
- --------------------------------------------------------------------------------
- - Develop project plan X
- --------------------------------------------------------------------------------
- - Validate assumptions & provide programming & other inputs X
- --------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 39 of 43
RESPONSIBILITIES MATRICES
XXXX XXXX XXXX
- -------------------------------------------------------------------------------
RESPONSIBILITY
DATA NETWORK (cont.) ---------------------
ISSC Unisource
- --------------------------------------------------------------------------------
Hardware/systems software installation
- -------------------------------------------------------------------------------
- - Remote sites
- -------------------------------------------------------------------------------
- Coordinate installs X
- -------------------------------------------------------------------------------
- Provide logistical support X
- -------------------------------------------------------------------------------
Troubleshooting/resolution X
- -------------------------------------------------------------------------------
Communications equipment vendor management X
- -------------------------------------------------------------------------------
Backup/recovery X
- -------------------------------------------------------------------------------
Capacity planning and management X
- -------------------------------------------------------------------------------
- - Coordinate technical support to monitor utilization
& performance X
- -------------------------------------------------------------------------------
Change control
- -------------------------------------------------------------------------------
- - Provide input to change process development X
- -------------------------------------------------------------------------------
- - Design and be responsible for change control process X
- -------------------------------------------------------------------------------
Change management
- -------------------------------------------------------------------------------
- - Make requests/define requirements X
- -------------------------------------------------------------------------------
- - Manage change X
- -------------------------------------------------------------------------------
System Architecture diagrams documentation and
maintenance X
- -------------------------------------------------------------------------------
Technical support X
- -------------------------------------------------------------------------------
Training
- -------------------------------------------------------------------------------
- - Technology X
- -------------------------------------------------------------------------------
- - Applications X
- -------------------------------------------------------------------------------
Network change requests X
- -------------------------------------------------------------------------------
Consult on protocol, interface standards, connectivity
options, etc. X
- -------------------------------------------------------------------------------
Inventory management X
- -------------------------------------------------------------------------------
Standards
- -------------------------------------------------------------------------------
- - Take lead in defining standards X
- --------------------------------------------------------------------------------
- - Provide input, review and approval X
- -------------------------------------------------------------------------------
- - Implement standards X
- -------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 40 of 43
RESPONSIBILITIES MATRICES
XXXX XXXX XXXX
- --------------------------------------------------------------------------------
DATA NETWORK - DATA SERVICES RESPONSIBILITY
- --------------------------------------------------------------------------------
ISSC Unisource
- --------------------------------------------------------------------------------
Submit project request X
- --------------------------------------------------------------------------------
Complete project tracking & provide status as required X
- --------------------------------------------------------------------------------
Interpret business objectives X
- --------------------------------------------------------------------------------
Consult on data products/technologies/services X
- --------------------------------------------------------------------------------
Consult on protocol/interface standards/connectivity
options/etc. X
- --------------------------------------------------------------------------------
Gather & analyze info for developing/modifying network
systems X
- --------------------------------------------------------------------------------
Complete network traffic studies/capacity planning X
- --------------------------------------------------------------------------------
- - Provide requirements X
- --------------------------------------------------------------------------------
Perform data network technical design and cost analysis X
- --------------------------------------------------------------------------------
- - Provide requirements X
- --------------------------------------------------------------------------------
Cost optimization of data network (excludes Vendor change) X
- --------------------------------------------------------------------------------
Data network project planning
- --------------------------------------------------------------------------------
- - Develop project plan X
- --------------------------------------------------------------------------------
- - Validate assumptions & provide programming & other inputs X
- --------------------------------------------------------------------------------
Prepare business case outlining cost & plan of network
recommendations X
- --------------------------------------------------------------------------------
- - Validate assumptions X
- --------------------------------------------------------------------------------
Manage project implementation X
- --------------------------------------------------------------------------------
Complete site surveys as appropriate X
- --------------------------------------------------------------------------------
Coordinate physical requirements for Unisource sites
(power, floor space, etc.)
- --------------------------------------------------------------------------------
- - Determine requirements X
- --------------------------------------------------------------------------------
- - Provide required power, floor space, etc. X
- --------------------------------------------------------------------------------
Check equipment availability X
- --------------------------------------------------------------------------------
Coordinate order placement of data lines & associated
hardware X
- --------------------------------------------------------------------------------
Coordinate network implementation (tech staff/vendor
support) X
- --------------------------------------------------------------------------------
Minimize network downtime X
- --------------------------------------------------------------------------------
Prepare network implementation plan (notification
of parties) X
- --------------------------------------------------------------------------------
Coordinate shipment/pick-up of equipment X
- --------------------------------------------------------------------------------
- - Receive and send designated equipment X
- --------------------------------------------------------------------------------
Return/relocate displaced equipment X
- --------------------------------------------------------------------------------
- - Receive displace equipment X
- --------------------------------------------------------------------------------
- - Return leased equipment X
- --------------------------------------------------------------------------------
- - Dispose of displaced Unisource owned equipment X
- --------------------------------------------------------------------------------
- - Assist Unisource in disposal of equipment X
- --------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 41 of 43
RESPONSIBILITIES MATRICES
XXXX XXXX XXXX
- --------------------------------------------------------------------------------
NON-HOST CONNECTED RESPONSIBILITY
----------------------
LAN NETWORK ISSC Unisource
- --------------------------------------------------------------------------------
Business requirements X
- --------------------------------------------------------------------------------
Technical requirements X
- --------------------------------------------------------------------------------
LANs/servers - equipment and software
- --------------------------------------------------------------------------------
- - Management, operation & maintenance X
- --------------------------------------------------------------------------------
- - Third party vendor maintenance management X
- --------------------------------------------------------------------------------
PCs/workstations
- --------------------------------------------------------------------------------
- - Third party vendor maintenance X
- --------------------------------------------------------------------------------
Future LAN/server equipment and software
- --------------------------------------------------------------------------------
- - Provide requirements X
- --------------------------------------------------------------------------------
- - Procure and install X
- --------------------------------------------------------------------------------
Cabling/wiring
- --------------------------------------------------------------------------------
- - Remote site design/coordination X
- --------------------------------------------------------------------------------
Product evaluation and procurement (hardware and software)
- --------------------------------------------------------------------------------
- - Define business requirements X
- --------------------------------------------------------------------------------
- - Suggest and approve products as appropriate X
- --------------------------------------------------------------------------------
- - Evaluate and procure products X
- --------------------------------------------------------------------------------
LAN network management X
- --------------------------------------------------------------------------------
LAN network design X
- --------------------------------------------------------------------------------
LAN network project planning
- --------------------------------------------------------------------------------
- - Develop project plan X
- --------------------------------------------------------------------------------
- - Validate assumptions and provide input requirements X
- --------------------------------------------------------------------------------
End user help desk X
- --------------------------------------------------------------------------------
Troubleshooting/resolution X
- --------------------------------------------------------------------------------
Backup/recovery X
- --------------------------------------------------------------------------------
Capacity management X
- --------------------------------------------------------------------------------
- - Provide requirements X
- --------------------------------------------------------------------------------
Change control
- --------------------------------------------------------------------------------
- - Provide input to change process development X
- --------------------------------------------------------------------------------
- - Design and own change control process X
- --------------------------------------------------------------------------------
Change management
- --------------------------------------------------------------------------------
- - Make requests/define requirements X
- --------------------------------------------------------------------------------
- - Manage change X
- --------------------------------------------------------------------------------
Inventory management X
- --------------------------------------------------------------------------------
Standards
- --------------------------------------------------------------------------------
- - Take lead in defining standards X
- --------------------------------------------------------------------------------
- - Provide input and review X
- --------------------------------------------------------------------------------
- - Implement standards X
- --------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 42 of 43
???????????????????
XXXX XXXX XXXX
- -------------------------------------------------------------------------------
RESPONSIBILITY
APPLICATIONS DEVELOPMENT AND MAINTENANCE ---------------------
ISSC Unisource
- --------------------------------------------------------------------------------
Application Software
- -------------------------------------------------------------------------------
- - Requirements X
- -------------------------------------------------------------------------------
- - Procurement of packages administration X
- -------------------------------------------------------------------------------
- - Development/enhancement of packages (up to baseline) X
- -------------------------------------------------------------------------------
- - Compliance with application installation standards X
- -------------------------------------------------------------------------------
- - Acceptance test execution X
- -------------------------------------------------------------------------------
- - Acceptance test verification X
- -------------------------------------------------------------------------------
- - Maintenance (up to the baseline)
- -------------------------------------------------------------------------------
- Defect identification fixes X
- -------------------------------------------------------------------------------
- Preventive maintenance X
- -------------------------------------------------------------------------------
- - Development (up to the baseline)
- -------------------------------------------------------------------------------
- Upgrades X
- -------------------------------------------------------------------------------
- New releases X
- -------------------------------------------------------------------------------
- Enhancements X
- -------------------------------------------------------------------------------
- Government/regulatory changes X
- -------------------------------------------------------------------------------
- - Education/training of End Users (up to the baseline) X
- -------------------------------------------------------------------------------
Fourth generation language maintenance support
(up to baseline) X
- -------------------------------------------------------------------------------
- - End user support (help desk) X
- -------------------------------------------------------------------------------
- - Promotion into production* X
- -------------------------------------------------------------------------------
- - Approval of all changes X
- -------------------------------------------------------------------------------
- - Reporting X
- -------------------------------------------------------------------------------
* Promotion of new applications into the ISSC production operating environment
may be considered New Services subject to Section 11.01 of the Agreement.
December 22, 1993
ISSC/Unisource Confidential Schedule E Page 43 of 43
uniskde
ISSC / Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- -------------------------------------------------------------------------------
Schedule F
New Services Work Order
Title: Control Number:
-------------------- -------
Requestor(s): Org./Dept.
-------------------- -------
Requestor's Assessment: Major Minor Documentation
---- ---- ----
Data set (name) of Softcopy:
Description of Change:
Reason for Change:
Documentation Affected: Date
Documentation Title: Version DD/MM/YY
- ------------------------- ------- / /
-- -- --
- ------------------------- ------- / /
-- -- --
- ------------------------- ------- / /
-- -- --
- ------------------------- ------- / /
-- -- --
Final Impact
SLOC Labor Sched. Signature
Old New (Days) Delay
System Development:
--- --- ----- ----- ------------------
System Engineering:
--- --- ----- ----- ------------------
Test & Integration:
--- --- ----- ----- ------------------
Other:
--- --- ----- ----- ------------------
Subcontractor:
--- --- ----- ----- ------------------
Status
Classification: (I,II) Rejection Date: / /
------ -- -- --
Deferred Date: / / Reason Code : (A,B,C,D)
-- -- -- ------
Date to Assessment CCB Approval Implement. Closed
Review Complete Date Date Date Date
/ / / / / / / / / / / /
- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
Accepted by: Accepted by:
Integrated Systems Solutions Corporation Unisource
d/b/a ISSC, Inc.
By By
---------------------------------------- ----------------------------
Authorized Signature Authorized Signature
- ------------------------------------------- ----------------------------
Name (Type or Print) Date Name (Type or Print) Date
December 22, 1993
ISSC/Unisource Confidential Schedule F Page 1 of 1
ISSC / Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- -------------------------------------------------------------------------------
Schedule G
Disaster Recovery Services
Section G-1
Services
I. Current Environment In the event of a Disaster at any site in the Current
Environment, ISSC will exercise and implement the disaster recovery plan in
place for that location or, if there is no disaster recovery plan in place
for that location, use commercially reasonable efforts to reestablish and
provide services either at the original site or at an alternate site, if
feasible and available; provided, however, that Unisource shall reimburse
ISSC for expenses ISSC would not have otherwise incurred had it not been for
ISSC's disaster recovery efforts. For purposes of this Section "commercially
reasonable efforts" shall include, but not be limited to, activities such as
expediting replacement machines, locating alternate operating sites, working
with communications vendors, etc.
II. Restructured Business Platform
ISSC shall provide Disaster Recovery services for Critical Applications at a
level of performance which will allow Unisource to restore and continue
those functions which are vital to the continuation of Unisource's business
operations during a declared Disaster.
Beginning on the completion of the migration of a Unisource Service
Location(s) to the Restructured Business Platform as specified in Schedule
N, ISSC will be responsible for the provision of Disaster Recovery
capability for the Services provided to Unisource from the ISSC Data Center.
The actual Disaster Recovery Plan Component will be defined and set forth in
the Procedures Manual during the development phase of the Schedule N
systems.
The remainder of Schedule G-1 specifies the general Disaster Recovery
services ISSC will provide Unisource for the Restructured Business Platform
systems installed at the ISSC site.
ISSC will make commercially reasonable efforts to meet the Performance
Standards during such Disaster.
A. Definitions
1. "Configuration" means the hardware and Software, set forth in Section
G-2, designated for support of the Critical Applications during a
declared Disaster.
2. "Critical Applications" means the applications specified by Unisource
to support Unisource's vital business functions in the event of a
Disaster.
3. "Disaster" means any unplanned interruption of information processing
for Unisource, due to causes beyond the control of Unisource or ISSC,
which significantly impairs the ability of ISSC to operate the
Critical Applications at the Data Center. Examples are:
a. loss of the building to fire;
b. loss of power to the facility due to hurricane damage; and
c. inability to access the facility due to a chemical spill, etc.
4. "Disaster Recovery" means the restoration at a location other than the
Data Center, of Critical Applications following a declared Disaster.
5. "Recovery Center" means the facility from which ISSC provides Disaster
Recovery services.
6. "Disaster Recovery Plan Component" means the Unisource dedicated
portion of the ISSC Lexington Data Center Disaster Recovery Plan
required to recover the Unisource's Critical Applications.
December 22, 1993
ISSC/Unisource Confidential Schedule G Page 1 of 5
B. Services
1. Disaster Recovery Plan Component
The Disaster Recovery Plan Component for recovering the Critical
Applications, necessary for continuation of the vital business
processes of Unisource, will be developed as scheduled by the project
plan for the Restructured Business Platform defined in Schedule N and
will include, but not be limited to, the following:
. a brief description of the critical services and functions,
including a prioritized listing of the Critical Applications;
. the hardware and Software comprising the Configuration;
. the hardware and Software necessary for connection to the Data
Network;
. ISSC's and Unisource's recovery responsibilities;
. contact listings of key personnel;
. identification of recovery teams;
. recovery scenarios;
. criteria for Disaster declaration, recovery and testing;
. names of those individuals who are authorized to declare a
Disaster;
. backup process and components;
. notification procedures;
. recovery information, procedures, schedules, etc.;
. testing results and any required corrective action plans; and
. procedures for maintaining the Disaster Recovery Plan.
A listing of the Critical Applications specified by Unisource will be
included in Section G-3 of this Schedule.
ISSC will provide a representative who is knowledgeable in Disaster
Recovery planning and the Disaster Recovery Plan Component for the
Services covered by this Agreement to serve as a single point of
contact for Unisource's Disaster Recovery related communications and
activities. The ISSC representative will be responsible for the
development and maintenance of the Disaster Recovery Plan Component and
will ensure safe storage and distribution of copies as follows:
a. Off-site vital records storage;
b. Unisource's Disaster Recovery Coordinator;
c. ISSC's Disaster Recovery Coordinator;
d. ISSC Project Office; and
e. ISSC Crisis Management Center.
ISSC, in cooperation with Unisource, will review and update, if
necessary, the Disaster Recovery Plan Component on an annual basis or
as warranted by business and/or technical changes to ensure
compatability with Unisource's and ISSC's overall Disaster Recovery
strategies and related plans. Any additional updates which are
necessary as a result of actions by Unisource will be considered New
Services.
ISSC, in cooperation with Unisource, will test the Disaster Recovery
Plan Component initially within 180 days after the completion of the
migration of the initial region and at the completion of the migration
of all regions to the Restructured Business Platform provided under
Schedule N and annually thereafter to ensure the plan remains
practicable and current. Disaster Recovery testing will be coordinated
with Unisource and ISSC will provide Unisource with a report of the
test results following each Disaster Recovery test.
2. Data Center Recovery
The declaration of a Disaster will require consultation with
representatives designated by Unisource and specified in the Disaster
Recovery Plan.
In the event of a declared Disaster, ISSC will take immediate action to
prepare the Recovery Center for use and will provide the Configuration
resources specified in Section G-2 to support
December 22, 1993
ISSC/Unisource Confidential Schedule G Page 2 of 5
uniskde
Unisource's Critical Applications. Restoration of services for the
Critical Applications will be provided within 48 hours after a
Disaster is declared and will include, but not be limited to:
a. delivering the data and Software archived in off-site storage to
the Recovery Center designated in the Disaster Recovery Plan or
at such other location as may be established by ISSC thereafter.
b. rerouting the data communications circuits to the Recovery
Center.
c. operating the Critical Applications on the Configuration at the
Recovery Center; and
d. providing reasonable office space to Unisource, if required.
In the event of a Disaster, access to the Recovery Center or other
recovery facility will be on a first-come-first served basis and may
be shared with other subscribers also experiencing a Disaster.
Unisource will be provided priority access over:
a. customers who are not Disaster Recovery services customers;
b. customers who have scheduled testing; and
c. customers who subsequently notify the Recovery Center.
If the Recovery Center specified in Section C.2(a) above is not
available when a Disaster is declared. Disaster Recovery services will
be provided at another Recovery Center or at an internal information
processing facility.
3. Data Network Recovery
ISSC will cooperate with Unisource and the Network Vendor to develop a
Data Network recovery plan to be included in the Disaster Recovery
Plan Component. The Data Network recovery plan will utilize the
strategy for redundancy in place at the time of a declared Disaster
and will include recoverability only to the extent to which the
necessary network connectivity to Unisource's control units is
included in the Configuration. ISSC is not responsible for End User
recovery.
C. Resources and Growth
The resources for Disaster Recovery services are the capacities of the
Configuration listed in Section G-2 of this Schedule and the Data Network
requirements necessary to provide connectivity from the Recovery Center to
the Data Network. Growth in the Configuration will be provided at a rate
necessary to support the percent of growth, if any, for each Resource
Baseline set forth in Schedule J and the Supplement without an increase in
price to Unisource.
D. New Services
Additional services, functions or capacity beyond that specified in Section
G-2 will be added at the request of Unisource, subject the Change Control
Procedures defined in this Agreement.
December 23, 1993
ISSC/Unisource Confidential Schedule G Page 3 of 5
Schedule G
Disaster Recovery Services
Section G-2
Configuration
The Disaster Recovery backup hardware and Software Configuration for the
Disaster Recovery Center will be agreed to by Unisource and ISSC and listed here
prior to migrating the initial Unisource Service Location to the ISSC Data
Center.
December 22, 1993
ISSC/Unisource Confidential Schedule G Page 4 of 5
Schedule G
Disaster Recovery Services
Section G-3
Critical Applications
Unisource's Critical Applications supported by the Configuration listed in
Section G-2 will be listed here, when identified, and included as part of the
Disaster Recovery Plan Component.
ISSC/Unisource Confidential December 22, 1993
uniskdg Schedule G Page 5 of 5
ISSC / Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- -------------------------------------------------------------------------------
Schedule H*
Project Management
I. Introduction
This Schedule describes the overall Scope of the Unisource/ISSC Agreement,
the basic roles/responsibilities of the Parties, and the specific Project
Management processes that ISSC shall implement in order to support delivery
of the Contract deliverables.
II. Scope
ISSC is responsible to provide Unisource with IT and related Services and
Solutions needed to develop, deploy and operate the Unisource XXXX XXXX
XXXX, ("XXXX") as described in the individual Schedules of the Contract.
Additionally, ISSC is responsible for operating the Unisource current
systems until replaced by the XXXX. These items include but are not limited
to Systems Development and Integration, IT System Operations, Application
Enhancements and Application Maintenance. The following subparagraphs
describe the scope of the items to be provided.
A. XXXX XXXX XXXX
ISSC shall provide to Unisource, development, integration and deployment
of subsystems to support Unisource's reengineered business processes,
the ("XXXX XXXX XXXX"). The XXXX XXXX XXXX shall have the functionality
as defined in the individual subsystem Statement of Work project
sections in Schedule N. As part of the project sections for each
subsystem ISSC shall be responsible for transition from the current
Unisource system to the XXXX XXXX XXXX. This shall include appropriate
testing to verify that the system is installed and operating in
accordance with the requirements specification. The defined Subsystems
for the XXXX XXXX XXXX are:
1. XXXX XXXX XXXX System ("XXXX")
2. XXXX XXXX System ("XXXX")
3. XXXX XXXX System ("XXXX")
4. XXXX XXXX System ("XXXX")
5. XXXX XXXX System ("XXXX")
6. XXXX XXXX System ("XXXX")
7. XXXX XXXX XXXX Subsystem ("XXXX")
B. Support to Unisource XXXX XXXX XXXX
As defined in the Unisource/ISSC Agreement, and for specific projects as
defined in Schedule N, ISSC shall provide items and/or Services
specified in this Agreement to support Unisource in its business
Reengineering efforts. The defined Schedule N projects are:
1. XXXX XXXX Management/XXXX XXXX ("XXXX")
2. XXXX XXXX XXXX ("XXXX")
3. XXXX XXXX Assistance ("TMA")
C. Operational Services
ISSC shall provide operational services for Unisource's current system
("Legacy Systems") and operational services for the XXXX XXXX XXXX as it
is installed in the Unisource Organization, as defined in Schedule E.
ISSC shall also provide network support as described in Schedule E.
* The Company has requested confidential treatment of substantial portions of
Schedule H, as shown by the related terms.
December 22, 1993
ISSC/Unisource Confidential Schedule H Page 1 of 10
D. Application Development and Maintenance
ISSC shall provide for Maintenance of the Legacy Systems until
operational cut over to the XXXX XXXX XXXX and maintenance of the XXXX
as defined in Schedule E. ISSC shall include XXXX to and XXXX XXXX that
supply XXXX software for the Legacy and/or the XXXX.
III. Management Process
ISSC shall implement Project Management processes as defined in this
Schedule. These processes shall provide appropriate technical, financial
and project management controls for the major contract elements to assure
effective overall IT management based on Unisource Business priorities and
objectives.
IV. Deliverables
ISSC shall provide Unisource with specific documentation and Services to
enable Unisource to have an understanding of all agreed upon technical and
operational aspects of the Current and the Restructured Business Platform.
These deliverables shall include the services to attain all service
levels. Detail requirements for deliverables are contained in the
appropriate Schedules.
V. Requirements Management
The Parties recognize that the specific business requirements for the XXXX
will change as the XXXX Project is implemented. ISSC will implement a
Change Management Process to permit the emerging requirements to be
incorporated into the XXXX XXXX XXXX in a timely manner, and to update the
Unisource/ISSC Agreement to reflect the new requirements. The Change
management process shall include a Change Request Evaluation Process, and
a Change Control Board that includes Joint participation. Specific
requirements for the Change Management Process are contained in the Change
Management Process section of this Schedule.
The Parties agree that a "Requirements Validation Review" shall be
scheduled at the completion of major portions of the XXXX XXXX XXXX XXXX
Definition and Design tasks for each Subsystem for the purpose of
"revalidating" the requirements baseline and initiating an appropriate
change request to reflect the revised requirements.
VI. Roles/Responsibilities
Unisource shall be responsible to provide certain items and information to
ISSC for the purpose of incorporating these into items that will be
delivered to Unisource as part of the XXXX XXXX XXXX, or for providing
items that facilitate the supplying of services by ISSC. Unisource shall
also be responsible for approving certain deliverable items of
documentation as provided by ISSC. Identification and definition of these
specific responsibilities is contained in the Schedules of the
Unisource/ISSC Agreement.
ISSC shall be responsible for all deliverables defined in the
Unisource/ISSC Agreement. ISSC may utilize subcontractors/Vendors subject
to Section 13.07 of the Agreement to perform various tasks in performance
of its services, however responsibility for providing the deliverables to
Unisource shall remain with ISSC and shall not be transferred to its
subcontractor/vendor under any form of agency.
VII. Measurement Methodology
The Parties recognize that the contract approach for the Schedule N
projects prior to Unisource requirements definition is on a "Level of
Effort" basis. The Parties also recognize and agree that at such time as
Unisource defines their requirements for the respective Projects under
Schedule N, ISSC shall then commit to an allocation of resources, a
completion schedule and a price to provide said services and that price
shall be fixed assuming no further requirement changes. To reflect this in
contract status reporting, ISSC shall report expenditures in Hours Worked
and in Subcontractor Billings for that portion of the project prior to the
"Requirements Validation Review." This reporting shall be at the Work
Product Level and not the detail task level. For the post "Requirements
Validation Review" period, ISSC shall report status against the jointly
agreed implementation resource level.
VIII. Project Management Processes
A. Introduction
The overall project management process that ISSC shall use to manage
the XXXX Project will include the detailed planning, analysis and
project management required to oversee the entire XXXX Project.
The ISSC approach to Project Management is based upon the premise of
the ISSC Project Executive having responsibility and accountability to
meet agreed upon quality, cost, schedule and technical objectives of
the XXXX Project with individual Project Managers assigned to specific
project and operational roles as delineated in Schedules N and E.
December 22, 1993
ISSC/Unisource Confidential Schedule H Page 2 of 10
Project Management shall be implemented by utilizing structured processes
for defining and organizing all elements of the XXXX XXXX Project and
providing clear and concise delegation of responsibility and accountability
to the supporting organization for execution of specific work products and
tasks.
The ISSC Project Executive shall have overall responsibility for the XXXX
XXXX Project. Reporting to the ISSC Project Executive shall be an
organization structure designed to effectively execute the XXXX Project.
ISSC plans to use both ISSC resources and subcontractors in the performance
of this Contract.
ISSC shall implement the following processes in accordance with the
requirements as defined in this Schedule:
1. Project Management Personnel
2. Project Start-up
3. Project Management Planning
4. Project Orientation
5. Project Control
6. Status Reporting
7. Management Reviews and Meetings
8. Project Financial Control
9. Project Change Management
B. Project Management Personnel Process
1. Task Description
The objective of this process is to establish an organizational
structure to support the effective management of the project. This
organization shall plan, schedule, and control performance of all
functions assigned to the project.
2. ISSC Responsibilities
ISSC shall:
a. Provide an ISSC Project Executive who shall be responsible for
the following:
1) Have overall strategic management responsibility for the
Contract includes planning, directing, and monitoring ISSC
XXXX XXXX XXXX Project activities.
2) Establish the ISSC XXXX XXXX XXXX Project team organization.
3) Be the primary point of contact to Unisource establishing
and maintaining communications through the Unisource Senior
I/S Executive.
4) Provide senior level direction to all assigned ISSC and ISSC
subcontractor project personnel during the period of
performance.
5) Define and monitor the support resources required for the
Restructured Business Platform Project to ensure these
resources are available as scheduled.
6) Conduct Management Reviews and Meetings as described below.
7) Measure and evaluate progress against the plans and
schedules.
8) Resolve deviations from the Project Management Plan with the
Unisource Senior I/S Executive.
9) Be accountable for the Project Change Management as
described in the Change Control Plan.
10) Plan, schedule and participate in periodic ISSC System
Assurance Reviews.
b. Provide a Project Control Office function which shall be
responsible for the following:
1) Assist the ISSC Project Executive in the daily operations
of the Project.
2) Monitor Project task completeness, consistency, and quality.
3) Manage the Project Management Process.
4) Manage the Status Reporting Process.
ISSC/Unisource Confidential December 22, 1993
uniskdh Schedule H Page 3 of 10
5) Manage the Management Reviews and Meetings Process.
6) Manage the Financial Controls Process.
7) Manage the Project Change Management Process.
8) Work closely with the ISSC Project Executive to coordinate
project meetings, resources, and schedules and resolve
tactical issues.
c. Provide a Systems Architect function which shall be responsible
for the following:
1) Recommend standards/guidelines where none exists.
2) Assure cross application (solution) adherence to Architecture
and Integration and guidelines.
3) Recommend infrastructure to support Unisource's on-going
business and technological needs.
4) Carry out research necessary to support and counsel project
teams.
5) Transform business models into technical implemented projects
consisting of software, hardware, network, and data
dependencies.
6) Define platforms for solution implementation (hardware,
software, network, data).
7) Define architecture (blueprint specifications) based on
requirements.
8) Have ultimate responsibility for meeting solution's
functional and performance specifications and conformance to
client architecture and infrastructure standards and
guidelines.
9) Defines applications (solutions) which are integrated.
10) Maintaining a knowledge base of data and process models
created in the project.
d. Provide Project Managers as required who shall be responsible for
the following:
1) Have "total responsibility and accountability" to the Project
Executive for achieving all quality cost, schedules, and
technical objectives related to their assigned projects.
2) Work jointly with Unisource Project Managers on execution of
project activities.
3) Develop detailed Implementation Plans.
4) Plan and monitor the day-to-day technical activities of the
specific assigned projects.
5) Daily interface to subcontractors involved in the Statement
of Work.
6) Assign responsibilities to project team members.
7) Work with the Project Office to develop work plans. Review
and approve the work plans.
8) Ensure that appropriate project documentation is defined,
completed, and approved.
9) Attend periodic Status Meetings as requested by the ISSC
Project Executive.
10) Assist in making decisions regarding technical alternatives
for the system development and operation in conjunction
with System Architect as required.
3. Unisource Responsibilities
Unisource shall:
a. Assign a Unisource Senior I/S Executive whose responsibilities
shall include:
1) Have the necessary authority to be the single point of
contact for the management of Unisource's obligations under
the Restructured Business Platform Project.
2) Serve as the senior interface between the ISSC Project Team
and all Unisource departments and companies participating in
the Restructured Business Platform Project.
3) Provide operational guidance to the RBP Project.
4) Represents Unisource in the Project Change Management
Process.
5) Attend project status meetings as required by the Management
Reviews and Meetings Process.
6) Obtain and provide information, data, decisions and
approvals, within three days of ISSC's request unless
Unisource and ISSC agree to extended response time.
7) Assign/coordinate Unisource resources on the project.
8) Ensure the attendance of the agreed-to Unisource personnel
in each requirements analysis and planning meeting.
December 22, 1993
ISSC/Unisource Confidential Schedule H Page 4 of 10
9) Resolve project issues and/or escalate as needed.
10) Ensure that the project requirements meet Unisource's
business and technical objectives.
11) Resolve deviations from project plans which may be caused by
Unisource.
12) Serve as the interface between ISSC and all Unisource
departments participating in this project.
13) Provide executive level review and sign-off that the
deliverables meet Unisource's business and technical
objectives.
14) Provide senior level approval for Pilot Period/Acceptance
Tests and for Installation Group Acceptances.
15) Be accountable for the performance of the Unisource
personnel on the project identified below and for the
completion of Unisource responsibilities as documented in
the Agreement.
b. Form a Unisource Executive Transition Committee which shall have
the following responsibilities:
1) Assure that XXXX Project requirements as designed adheres to
Unisource business goals.
2) Provide functional guidance to the XXXX Project.
3) Organize and direct the Unisource Organization Change and
Business Process Reengineering teams.
4) Participate in Management Reviews and Meetings as required
by the Management Reviews and Meetings Process.
5) Participate in the Project Change Management Process.
6) Provide functional guidance to Unisource Project Managers.
7) Provide oversight on XXXX Project implementation.
8) Provide executive support and commitment to the XXXX
Project.
9) Assist Unisource Senior I/S Executive as required.
c. Commit specific Unisource individual(s) (referred to as Key
Unisource Project Personnel) described in Schedule S.
C. Project Start-up Process
1. Task Description
This process covers those tasks required at the start-up of a
project.
2. ISSC Responsibilities
a. Establish Physical Project Office.
b. Perform facilities start-up activities.
c. Perform organizational start-up activities.
d. Perform financial controls start-up activities.
e. Perform customer start-up activities.
f. Perform education start-up activities.
g. Perform development start-up activities.
3. Unisource Responsibilities
* Provide input and review as requested by ISSC personnel.
D. Project Management Planning Process
1. Task Description
This process encompasses efforts required to produce the overall
project management plan including development of the work breakdown
structure, project schedules and manpower plans.
2. ISSC Responsibilities
a. Conduct project planning for the entire XXXX Project.
b. Create and maintain a Project Management Plan ("PMP") for the
duration of the Agreement. The Project Management Plan shall
contain the following sections:
December 22, 1993
ISSC/Unisource Confidential Schedule H Page 5 of 10
1) Project Organization
2) Project Description
3) Status Reporting
4) Management Reviews and Meetings
5) System Diagram (as it evolves)
6) Statement of Work Summaries
7) Deliverables List
8) Master Schedule
9) Acceptance Criteria
10) Resources/Services Summary
11) Measurements
12) Unisource Responsibilities
3. Unisource Responsibilities
a. Ensure that appropriate management/staff and associates are made
available for planning sessions and review sessions to define
Unisource goals and objectives.
b. Ensure that appropriate management/staff and associates are made
available for the review sessions prior to release of the Project
Management Plan.
4. ISSC Deliverables
. Project Management Plan
5. ISSC Completion Criteria
. Delivery of the Project Management Plan
E. Project Orientation Process
1. Task Description
This process provides orientation to members of the ISSC Project Team
which shall establish a common understanding of the Project scope, the
goals of the Project, the installation process, and other relevant
topics.
2. ISSC Responsibilities
a. Orient XXXX Project participants to Project goals and the
selected project management methodology.
b. Conduct a review meeting of the Contract and Schedules with the
Unisource Senior I/S Executive within the first thirty days of
the Project.
c. Conduct a XXXX Project Kick-Off Meeting for the ISSC Project
Team to present topics such as:
. Project overview
. Project organization
. Project scope and installation methodology
. Project plan and schedule (overview)
. Project communications and status reporting
. Project standards and procedures
. Project Change Management Process
. Facilities used in the project
. Application environment
. Technical environment
. Administrative procedures
December 22, 1993
ISSC/Unisource Confidential Schedule H Page 6 of 10
3. Unisource Responsibilities
a. Unisource Senior I/S Executive: Attend a review meeting of the
Contract and Schedules with the ISSC Project Executive. This sub
task shall be performed in the first thirty days of the Project.
b. Key Unisource project personnel: Attend a Project Kick-Off Meeting
for the Project Team.
4. ISSC Deliverables
. None
5. ISSC Completion Criteria
. This task shall be complete when the meetings described have been
held.
F. Project Control Process
1. Process Description
This process encompasses efforts required to control the activities on
the Restructured Business Platform Project on a daily basis.
ISSC intends to use the following product on the XXXX Project when
appropriate: XXXX XXXX for XXXX, and XXXX tool set.
2. ISSC Responsibilities
a. Maintain a Project Control Office ("PCO") that is responsible to
define and implement the overall project management system.
b. Provide the overall project management, project tracking and
reporting for the project to ensure all areas maintain technical
progress according to agreed upon schedules to meet Unisource's
business objectives. This shall include:
1) Measuring, tracking and evaluating progress against the
Project Management Plan.
2) Resolving deviations from the project plan with the Unisource
Senior I/S Executive.
3) Reviewing project tasks, schedules, and resources and making
changes or additions, as appropriate.
c. Develop and maintain procedures relative to the management of the
project.
d. Maintain the Work Breakdown Structure.
e. Create and maintain Resource Plans.
f. Create and maintain the Project Master Schedule.
g. Maintain and issue detailed project schedules.
h. Maintain the Project files.
i. Maintain the Contract files.
j. Oversee the development, use, and maintenance of automated project
schedule tools.
k. Provide copies of XXXX for XXXX, and tool set as required.
l. Assume financial responsibility for XXXX software.
m. Monitor the ongoing status of team activities.
3. Unisource Responsibilities
Unisource shall have the following responsibilities for the Project
Control Process:
a. Provide support and input as requested by ISSC.
b. Provide copies of XXXX as required.
G. Status Reporting Process
1. Task Description
This process encompasses efforts required to provide status against
the Project Management Plan and to provide key indicators that give
trends to validate status assessment and future outlook projections.
December 22, 1993
ISSC/Unisource Confidential Schedule H Page 7 of 10
2. ISSC Responsibilities
a. Provide written Status Reports to Unisource that provides information
on operation and schedule status, technical progress, issue
identification and action plans for all deliverables in the
Agreement. The reports shall include progress over prior period and
planned work for the coming months. A representative format, for each
project, is as follows:
1) For each Project
a) Activities Performed During Prior period
b) Activities Planned for coming Months
2) High Level Master Schedule
3) Milestone Dates
4) Deliverable Status
5) Project Change Management Summary
6) Measurements
7) Problems, Issues, Concerns
b. Establish a mutually agreed upon format of the Status Report within
60 working days of authorization to proceed.
3. Unisource Responsibilities
Work with ISSC to develop a mutually agreed upon format for the
Status Report.
4. ISSC Deliverables
. Status Report
5. ISSC Completion Criteria
. This task shall be complete when the last status report has been
delivered.
H. Management Reviews and Meeting Process
1. Task Description
This process encompasses efforts required to conduct periodic reviews
and meetings as an essential part of the management process.
2. ISSC Responsibilities
a. Conduct a periodic meeting with the Unisource Senior I/S
Executive and other project personnel as mutually agreed upon.
The purpose of this meeting is to review the status of the XXXX
Project in detail. Agenda items shall include status of
operations, projects, problems, and action plans. Near term plans
shall be discussed to ensure proper priority and resources are
assigned. The ISSC Project Executive shall issue agendas and
shall be responsible for development of minutes and action items.
b. Provide a periodic Project Review of the XXXX Project to
Unisource upper management. The purpose of the review is for the
Unisource Senior I/S Executive and ISSC Project Executive to
present operations and project status and identification of areas
of significant problems and issues. The ISSC Project Executive is
responsible for coordination of agendas, places, and times for
the review. In addition ISSC is responsible for documenting
minutes and action items from the review. The format of the
meeting shall be mutually agreed to.
c. As required by the Agreement, Schedules, and the project
schedules, conduct Technical Reviews of specific technical
activities as they are completed. In general these reviews shall
occur at the beginning of a document acceptance process. Examples
of these reviews are:
1) Requirements Validation Review
2) System/Subsystem Requirements Review
3) System/Subsystem Design Reviews
4) System Acceptance Readiness Reviews
5) Cross Project Reviews among Project Managers
d. Conduct Change Control Board ("CCB") Review meetings at least
once a month to review and approve the initial establishment of
the technical baselines for the project, and to review and
approve Change Requests ("CR") to the established operational and
technical baselines. The
December 22, 1993
ISSC/Unisource Confidential Schedule H Page 8 of 10
CCB shall be chaired by the ISSC Project Executive and the Unisource
Senior I/S Executive and made up of members from the ISSC Project
Control Office and applicable representatives from Unisource's End
User community. The ISSC Project Control Office shall coordinate
agendas, places, and times for the review and publish the minutes and
actions items from the review.
e. Establish a mutually agreed upon format and schedule for Management
Reviews and Meetings within 60 working days of authorization to
proceed.
3. Unisource Responsibilities
a. Work with ISSC to develop a mutually agreed upon format and schedule
for Management Reviews and Meetings.
b. Unisource Senior I/S Executive shall ensure that appropriate
management/staff and associates are made available for monthly
project reviews and weekly status meetings to monitor the
Restructured Business Platform Project progress.
c. Unisource Senior I/S Executive shall ensure that appropriate
management/staff and End Users are made available for all technical
review sessions prior to release of documentation for approval.
d. In conjunction with the ISSC Project Executive, the Unisource Senior
I/S Executive shall participate in the development of mutually agreed
upon business measurements to track Unisource progress against the
Project Management Plan. These measurements shall be used in Project
Reviews.
4. ISSC Deliverables
. Status Meeting Agenda and Notes
. Project Review Notes and Minutes
. Change Control Board Review Meeting Notes and Minutes
5. ISSC Completion Criteria
. This task shall be complete when the meetings described have been held
and the meeting notes have been distributed.
I. Project Financial Controls Process
1. Task Description
This process encompasses efforts required to establish and maintain the
financial controls necessary for the Restructured Business Platform
Project.
2. ISSC Responsibilities
a. Provide project level financial control for the project.
b. Create and maintain budgets.
c. Maintain asset controls.
d. Cost and price enhancements and Change Requests.
e. Perform procurement activities as required.
f. Create Contract Amendments as required.
g. Supply input into the invoice process.
h. Perform financial activities related to subcontractors.
i. Perform international support requirements.
3. Unisource Responsibilities
a. Provide financial information necessary for the Restructured Business
Platform Project.
b. Approve Contract Amendments as required in a timely manner.
J. Project Change Management Process
1. Task Description
This task encompasses efforts required to establish and maintain the
Project Change Management Process for the Restructured Business Platform
Project.
December 22, 1993
ISSC/Unisource Confidential Schedule H Page 9 of 10
After requirements are defined and approved by contracting Parties it
is expected that functional changes may be requested. The objective of
the Project Change Management Process is to minimize the risk of
exceeding both time and cost estimates associated with the Project by
identifying, documenting, quantifying, controlling, and communicating
requested changes and their disposition.
The Change Management Plan shall identify the different roles,
responsibilities and actions appropriate to change management that
shall be followed to incorporate changes into the Restructured
Business Platform Project.
The Change Control Board, chaired by the ISSC Project Executive, shall
be the focal point for change management, responsible for the
assessment of change impacts and the source of direction for change
implementation.
2. ISSC Responsibilities
a. Issue a Change Management Plan which shall have the following
sections:
1) Overview
2) Scope
3) Change Control Board Roles and Responsibilities
4) Change Control Review Team Roles and Responsibilities
5) Change Request Form
6) Change Request Log
7) Analysis
8) Impact Assessment
9) Disposition
10) Communications/Distribution
11) Tracking
12) Post Decision Action
b. Maintain baseline measurements.
3. Unisource Responsibilities
Participate in the Change Management Process as described in the
Change Management Plan.
4. ISSC Deliverables
. Change Management Plan
5. ISSC Completion Criteria
. Delivery of the Change Management Plan.
December 22, 1993
ISSC/Unisource Confidential Schedule H Page 10 of 10
ISSC / UNISOURCE
Agreement for Information Technology Services [ART APPEARS HERE]
- --------------------------------------------------------------------------------
Schedule I
Unisource Service Locations
Section I-1
Data Center Locations
Note: Information contained in this Schedule is meant to represent the data
known as of the Commencement Date of the Contract. Should omitted
Unisource Service Locations be discovered at a later date, this
Schedule will be updated to reflect that additional data.
1. Unijax (Mid-Atlantic/Southeast) 8. Distribix, Inc. (Central) 15. Unisource South (West)
Jacksonville, FL St. Louis, MO Carson, CA
2. Butler Paper (Butler) 9. COPCO (Central) 16. Unisource North (West)
Port Edwards, WI Columbus, OH Seattle, WA
3. Butler Paper (Butler) 10. Inter-City (Central) 17. Unisource South (West)
Denver, CO Minneapolis, MN Honolulu, HI
4. Garrett-Buchanan (Northeast) 11. Monarch Paper (West) 18. Canada East (Canada East)
Philadelphia, PA Houston, TX Cincinnati, OH
5. Weiss Miquon (Northeast) 12. Carpenter Paper (West) 19. Canada West (Canada West)
Philadelphia, PA Denver, CO Annacis Island, BC, Canada
6. Monumental Paper (Northeast) 13. Mack Pac (West)
Baltimore, MD Dallas, TX
7. Rourke Eno (Northeast) 14. Unisource Central (West)
Hartford, CT Oyster Point, CA
December 22, 1993
ISSC/Unisource Confidential Schedule I Page 1 of 9
Unisource Service Locations
Section I-2
Network Locations
Note: Information contained in this Schedule is meant to represent the data
known as of the Commencement Date of the Contract. Should omitted
Unisource Service Locations be discovered at a later date, this
Schedule will be updated to reflect that additional data.
Mid-Atlantic Southeast
Unijax - Jacksonville, FL
1. Unijax 12. Unijax 23. Unijax
Nashville, TN Tallahassee, FL Columbia, SC
2. Unijax 13. Unijax 24 Unijax
Memphis, TN Orlando, FL Charleston, SC
3. Unijax 14. Unijax 25. Unijax
Jackson, TN Tampa, FL Charlotte, NC
4. Unijax 15. Unijax 26. Unijax
Knoxville, TN Marimar, FL Garner, NC
5. Unijax 16. Unijax 27. Unijax
Chattanooga, TN Miami, FL Richmond, VA
6. Unijax 17. Unijax 28. Unijax
Huntsville, AL Ft. Meyers, FL Winchester, VA
7. Unijax 18. Unijax 29. Unijax
Montgomery, AL Atlanta, GA Norfolk, VA
8. Unijax 19. Unijax 30. Unijax
Birmingham, AL Valdosta, GA Vinton, VA
9. Unijax 20. Unijax
Dothan, AL Macon, GA
10. Unijax 21. Unijax
Mobile, AL Columbus, GA
11. Unijax 22. Unijax
Jackson, MS Savannah, GA
December 22, 1993
ISSC/Unisource Confidential Schedule I Page 2 of 9
Schedule I
Unisource Service Locations
Section I-2
Network Locations
Butler
Butler East - Port Edwards, WI
1. Butler East 13. Butler East 25. Butler East
Menomonee Falls, WI St. Louis, MO Jacksonville, FL #4
2. Butler East 14. Butler East 26. Butler East
Allentown, PA New Orleans, LA Jacksonville, FL #5
3. Butler East 15. Butler East 27. Butler East
Chicago, IL Tallahassee, FL Miami, FL #1
4. Butler East 16. Butler East 28. Butler East
Cleveland, OH Nashville, TN Tampa, FL #1
5. Butler East 17. Butler East 29. Butler East
Pittsburgh, PA Chattanooga, TN Orlando, FL
6. Butler East 18. Butler East 30. Butler East
Rochester, NY Birmingham, AL Miami, FL #2
7. Butler East 19. Butler East 31. Butler East
Rockford, IL Atlanta, GA Tampa, FL #2
8. Butler East 20. Butler East 32. Butler East
North Haven, CT Columbia, SC Philadelphia, PA
9. Butler East 21. Butler East 33. Butler East
Holyoke, MA Knoxville, TN Fogelsville, PA
10. Butler East 22. Butler East 34. Butler East
Franklin, MA Jacksonville, FL #1 Upper Marlboro, MD #1
11. Butler East 23. Butler East 35. Butler East
Jackson, MS Jacksonville, FL #2 Upper Marlboro, MD #2
12. Butler East 24. Butler East 36. Butler East
Mobile, AL Jacksonville, FL #3 Mechanicsburg, PA
December 22, 1993
ISSC/Unisource Confidential Schedule I Page 3 of 9
Schedule I
Unisource Service Locations
Section I-2
Network Locations
Butler
Butler Midwest - Port Edwards, WI
1. Butler Midwest 12. Butler Midwest 23. Butler Midwest
Des Moines, IA Alexandria, LA Austin, TX #1
2. Butler Midwest 13. Butler Midwest 24. Butler Midwest
Rock Island, IL Fort Smith, AR Austin, TX #2
3. Butler Midwest 14. Butler Midwest 25. Butler Midwest
Madison, WI Shreveport, LA Harlingen, TX
4. Butler Midwest 15. Butler Midwest 26. Butler Midwest
Oklahoma City, OK Little Rock, AR Houston, TX
5. Butler Midwest 16. Butler Midwest 27. Butler Midwest
Omaha, NE Lafayette, LA Louisville, KY
6. Butler Midwest 17. Butler Midwest 28. Butler Midwest
Peoria, IL Lufkin, TX Terre Haute, IN
7. Butler Midwest 18. Butler Midwest 29. Butler Midwest
Des Plaines, IL #1 Tyler, TX Evansville, IN
8. Butler Midwest 19. Butler Midwest 30. Butler Midwest
Des Plaines, IL #2 Corpus Christi, TX Fort Wayne, IN
9. Butler Midwest 20. Butler Midwest 31. Butler Midwest
Tullahoma, IN San Antonio, TX Livonia, MI
10. Butler Midwest 21. Butler Midwest
Chicago, IL Fort Worth, TX
11. Butler Midwest 22. Butler Midwest
Monroe, LA Texarkana, TX
December 22, 1993
ISSC/Unisource Confidential Schedule I Page 4 of 9
Schedule I
Unisource Service Locations
Section I-2
Network Locations
Butler
Butler West - Port Edwards, WI
1. Butler West 12. Butler West 23. Butler West
Sparks, NV Colorado Springs, CO Phoenix, AZ #2
2. Butler West 13. Butler West 24. Butler West
San Diego, CA Phoenix, AZ #1 Wichita, KS
3. Butler West 14. Butler West 25. Butler West
Sacramento, CA Ewa Beach, HI Lenexa, KS
4. Butler West 15. Butler West 26. Butler West
Brisbane, CA Salt Lake City, UT Sioux Falls, SD
5. Butler West 16. Butler West 27. Butler West
Santa Rosa, CA Lubbock, TX Minneapolis, MN
6. Butler West 17. Butler West 28. Butler West
City of Industry, CA El Paso, TX Fargo, ND
7. Butler West 18. Butler West 29. Butler West
Portland, OR Albuquerque, NM Green Bay, WI
8. Butler West 19. Butler West 30. Butler West
Denver, CO #1 Oklahoma City, OK Lansing, MI
9. Butler West 20. Butler West 31. Butler West
Denver, CO #2 Carrollton, TX Rochester, MN
10. Butler West 21. Butler West
Engelwood, CO Tucson, AZ
11. Butler West 22. Butler West
Fort Collins, CO Joplin, MO
December 22, 1993
ISSC/Unisource Confidential Schedule I Page 5 of 9
Schedule I
Unisource Service Locations
Section I-2
Network Locations
West
Carpenter Paper - Denver, CO
1. Unisource 7. Unisource 13. Unisource
Oyster Point, CA Siloam Springs, AR Oklahoma City, OK
2. TBH Brokerage 8. Unisource 14. Unisource
Denver, CO Fort Smith, AR Billings, MT
3. Unisource 9. Unisource 15. Unisource
Omaha, NE Amarillo, TX Great Falls, MT
4. Unisource 10. Unisource 16. Unisource
Lincoln, NE Tulsa, OK Missoula, MT
5. Unisource 11. Unisource
Sioux City, IA Tulsa, OK
6. Unisource 12. Unisource
Wichita, KS Oklahoma City, OK
Central
Distribix - St. Louis, MO
1. Decatur Paper Co. 5. Irwin Paper Co. 9. Tobey Fine Papers
Decatur, IL Quincy, IL North Kansas City, MO
2. Roach Paper/Printer's Supply 6. Crescent Paper Co. 10. LaSalle Whitaker Paper Co.
Little Rock, AR Indianapolis, IN Broadview, IL
3. Tobey Peoria Paper Co. 7. Tobey Fine Papers
Persia, IL Fenton, MO
4. Louisville/Southeastern Paper 8. Roach Paper Co.
Louisville, KY Memphis, TN
December 22, 1993
ISSC/Unisource Confidential Schedule I Page 6 of 9
Schedule I
Unisource Service Locations
Section I-2
Network Locations
West
Monarch Paper - Houston, TX
1. Unisource 3. Unisource 5. Unisource
Oyster Point, CA Austin, TX McAllen, TX
2. Unisource 4. Unisource 6. Unisource
Denver, CO San Antonio, TX Dallas, TX
West
Unisource South - Carson, CA
1. Unisource South 4. Unisource South 7. Unisource South
San Bernadino, CA San Diego, CA Commerce, CO
2. Unisource South 5. Unisource South 8. Unisource South
Las Vegas, NV Honolulu, HI Tucson, AZ
3. Unisource South 6. Unisource South 9. Unisource South
El Centro, CA Phoenix, AZ Oyster Point, CA
West
Unisource Central - Oyster Point, CA
1. Unisource South 5. Unisource Central 8. Unisource Central
Carson, CA Stockton, CA Dublin, CA
2. Unisource Central 6. Unisource Central 9. Carpenter Paper
Fresno, CA Salt Lake City, UT Denver, CO
3. Unisource Central 7. Unisource Central 10. Monarch
Sacramento, CA Reno, NV Houston, TX
4. Unisource Central
San Jose, CA
December 22, 1993
ISSC/Unisource Confidential Schedule I Page 7 of 9
Schedule I
Unisource Service Locations
Section I-2
Network Locations
West
Unisource North - Seattle, WA
1. Unisource North 4. Unisource North 7. Unisource North
Boise, ID Portland, OR Anchorage, AK
2. Unisource North 5. Unisource North 8. Unisource North
Spokane, WA Eugene, OR Fairbanks, AK
3. Unisource North 6. Unisource North
Medford, OR Oyster Point, CA
Central
1. COPCO 4. COPCO 7. COPCO
Cleveland, OH Detroit, MI Charleston, WV
2. COPCO 5. COPCO 8. COPCO
Dayton, OH Lansing, MI Huntington, WV
3. COPCO 6. COPCO
Saginaw, MI Pittsburgh, PA
Schedule I
Unisource Service Locations
Section I-2
Network Locations
Northeast
Rourke Eno - Hartford, CT
1. Rourke Eno 8. Rourke Eno 15. Rourke Eno
Cincinnati, OH New York, NY Woburn, MA
2. Rourke Eno 9. Rourke Eno 16. Rourke Eno
Henrietta, NY Philadelphia, PA Springfield, MA
3. Rourke Eno 10. Rourke Eno 17. Rourke Eno
Liverpool, NY Atlanta, GA West Haven, CT
4. Rourke Eno 11. Rourke Eno 18. Rourke Eno
Binghamton, NY Providence, RI Portland, ME
5. Rourke Eno 12. Rourke Eno 19. Rourke Eno
Buffalo, NY Worcester, MA Bangor, ME
6. Rourke Eno 13. Rourke Eno
Albany, NY Norwood, MA
7. Rourke Eno 14. Rourke Eno
Rochester, NY Concord, NH
Central
Universal Paper - Milwaukee, WI
1. Unisource 3. Unisource 5. Unisource
New Berlin, WI Schiller Park, IL Madison, WI
2. Unisource 4. Unisource
Bloomington, MN Lacrosse, WI
December 22, 1993
ISSC/Unisource Confidential Schedule I Page 9 of 9
Schedule J
(Appears earlier in this Exhibit
as part of Amendment No. 1
dated June 29, 1994)
ISSC / Unisource [ART APPEARS
Agreement for Information Technology Services HERE]
- --------------------------------------------------------------------------------
Schedule K
Application Installation Standards
Current Environment
ISSC and Unisource agree that the Application installation standards in the
Current Environment will be those standards in place prior to the Commencement
Date and that any new programs promoted into production,
whether provided by ISSC or Unisource, will conform to such standards and will
be subject to the Change Management procedures.
The initial Change Management process will be the current Unisource change
control procedures at the respective operating sites.
Restructured Business Platform
ISSC and Unisource agree that the Application installation standards for the
Restructured Business Platform provided under Schedule N will be documented and
agreed to prior to migration and that all subsequent programs promoted to
production will be in accordance with such standards:
ISSC agrees that any Applications Software it provides, develops or enhances
under this Agreement and Unisource agrees that Applications Software provided to
ISSC by Unisource or its authorized third party for execution will conform to
the following standards.
1. programs will be fully tested for compatibility and conformity to the
specifications in place for the install at site prior to transfer to ISSC;
2. that the programs will operate on the Systems Software platform at the
install at site;
3. back-out and recovery procedures will be documented; and
4. programs will, for the specific Unisource Service Location where the
Applications Software is to be installed, conform to the mutually agreed;
a. file allocation and naming conventions
b. sysout class
c. job execution class
d. forms standards
e. accounting fields
f. job name standards.
The final Change Management Procedures will be developed as provided in
Schedule H.
December 22, 1993
ISSC/Unisource Confidential Schedule K Page 1 of 1
ISSC/Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
Schedule L
Security Procedures
Section L-1
Current Environment
ISSC will:
1. use and maintain existing data access control software;
2. use and maintain the functions and features of the existing access control
software;
3. use the system access granted to ISSC employees only to the extent necessary
to perform activities required by this Agreement;
4. comply with existing controls which protect printed output from unauthorized
access while under ISSC's control; and
5. manage storage and security for portable storage media including, but not
limited to, tapes and disk packs under ISSC's control according to existing
controls.
Unisource will:
1. retain responsibility for physical security of the Unisource Service
Locations and the adequacy of the data security controls; and
2. restrict access to the Unisource Service Locations to authorized personnel
only.
December 22, 1993
ISSC/Unisource Confidential Schedule L Page 1 of 4
Schedule L
Security Procedures
Section L-2
XXXX XXXX XXXX
ISSC will:
1. install, maintain and upgrade new or existing data access control software
for the Restructured Business Platform;
2. implement the functions and features of the access control software which
will satisfy Unisource's security standards and practices as defined in the
Security Procedures Manual to be completed 60 days prior to the
implementation of Schedule N systems;
3. identify the protection requirements for operating system resources and
implement this protection via the access control software for Schedule N
systems installed in the ISSC Data Center and Unisource Service Locations;
4. use the system access granted to ISSC employees only to the extent necessary
to perform activities required by this Agreement;
5. establish, change, deactivate and remove logon IDs and associated access
authorities;
6. review, approve and grant requests for privileged user authorities;
7. periodically review privileged user authorities and remove those for which
management approval no longer exists;
8. restrict access to the ISSC Data Center to authorized personnel only
9. conduct periodic reviews of the ISSC Data Center access logs for unusual
occurrences and perform follow-up activities;
10. implement controls which protect printed output form unauthorized access
while under ISSC's control;
11. provide storage and security for portable storage media including, but not
limited to, tapes and disk packs at the ISSC Data Center;
12. keep abreast of the latest concepts and techniques associated with system
and data security; and
13. review security policies and procedures for effectiveness and recommend
improvements.
Unisource will:
1. provide ISSC with Unisource's most recent data security standards and
practices and updates as they occur;
2. reset logon ID passwords and disclose passwords to authorized personnel;
3. periodically review logon IDs and remove those for which management
authorization no longer exists;
4. identify the protection requirements for application resources and protect
them via the access control methodology.
5. identify the protection requirements for End User data and protect it via
the access control methodology;
6. implement and maintain security controls for those subsystems which are not
supplied by the Restructured Business Platform and do not use the access
control software for their security;
7. implement and maintain physical security controls for system hardware and
media at Unisource Service Locations; and
8. review security policies and procedures for effectiveness and recommend
improvements
December 22, 1993
ISSC/Unisource Confidential Schedule L Page 2 of 4
Schedule L
Security Procedures
Exhibit L-1
Current Environment
- ---------------------------------------------------------------------------------------------------------------------
RESPONSIBILITY
SECURITY -----------------------------------
ISSC Unisource
- ---------------------------------------------------------------------------------------------------------------------
Physical security (Unisource facilities)
- ---------------------------------------------------------------------------------------------------------------------
- Administrative and technical support X
- ---------------------------------------------------------------------------------------------------------------------
- Badge distribution, alarm monitoring and response* X
- ---------------------------------------------------------------------------------------------------------------------
- Emergency response (fire, medical, first aid) X
- ---------------------------------------------------------------------------------------------------------------------
Physical security (ISSC facilities)
- ---------------------------------------------------------------------------------------------------------------------
- Administrative and technical support X
- ---------------------------------------------------------------------------------------------------------------------
- Badge distribution, alarm monitoring and response X
- ---------------------------------------------------------------------------------------------------------------------
- Emergency response (fire, medical, first aid) X
- ---------------------------------------------------------------------------------------------------------------------
Data/Systems security
- ---------------------------------------------------------------------------------------------------------------------
- Systems installation & maintenance X
- ---------------------------------------------------------------------------------------------------------------------
- System access authorization X
- ---------------------------------------------------------------------------------------------------------------------
- Administrative/maintenance support X
- ---------------------------------------------------------------------------------------------------------------------
- Systems profile identification X
- ---------------------------------------------------------------------------------------------------------------------
- Logon ID administration X
- ---------------------------------------------------------------------------------------------------------------------
- Password resets (help desk) X
- ---------------------------------------------------------------------------------------------------------------------
- Sub-systems password administration X
- ---------------------------------------------------------------------------------------------------------------------
LAN systems
- ---------------------------------------------------------------------------------------------------------------------
- Access control system
- ---------------------------------------------------------------------------------------------------------------------
. Systems installation & maintenance X
- ---------------------------------------------------------------------------------------------------------------------
. Administrative support X
- ---------------------------------------------------------------------------------------------------------------------
Data network
- ---------------------------------------------------------------------------------------------------------------------
- Dial networks
- ---------------------------------------------------------------------------------------------------------------------
. Network definitions direct users to Unisource specified applications X
- ---------------------------------------------------------------------------------------------------------------------
- Leased lines
- ---------------------------------------------------------------------------------------------------------------------
. Network definitions direct users to Unisource specified applications X
- ---------------------------------------------------------------------------------------------------------------------
. User lists X
- ---------------------------------------------------------------------------------------------------------------------
. User initialization X
- ---------------------------------------------------------------------------------------------------------------------
* Except to the extent such duties were performed by the In Scope Personnel
prior to the Commencement Date.
December 22, 1993
ISSC/Unisource Confidential Schedule L Page 3 of 4
Schedule L
Security Procedures
Exhibit L-2
Restructured Business Platform
- ---------------------------------------------------------------------------------------------------------------------
RESPONSIBILITY
SECURITY -----------------------------------
ISSC Unisource
- ---------------------------------------------------------------------------------------------------------------------
Physical security (Unisource facilities)
- ---------------------------------------------------------------------------------------------------------------------
- Administrative and technical support X
- ---------------------------------------------------------------------------------------------------------------------
- Badge distribution, alarm monitoring and response X
- ---------------------------------------------------------------------------------------------------------------------
- Emergency response (fire, medical, first aid) X
- ---------------------------------------------------------------------------------------------------------------------
Physical security (ISSC facilities)
- ---------------------------------------------------------------------------------------------------------------------
- Administrative and technical support X
- ---------------------------------------------------------------------------------------------------------------------
- Badge distribution, alarm monitoring and response X
- ---------------------------------------------------------------------------------------------------------------------
- Emergency response (fire, medical, first aid) X
- ---------------------------------------------------------------------------------------------------------------------
Data/Systems security
- ---------------------------------------------------------------------------------------------------------------------
- Systems installation & maintenance X
- ---------------------------------------------------------------------------------------------------------------------
- System access authorization X
- ---------------------------------------------------------------------------------------------------------------------
- Administrative/maintenance support X
- ---------------------------------------------------------------------------------------------------------------------
- Systems profile identification X
- ---------------------------------------------------------------------------------------------------------------------
- Logon ID administration X
- ---------------------------------------------------------------------------------------------------------------------
- Password resets (help desk) X
- ---------------------------------------------------------------------------------------------------------------------
- Sub-systems password administration X
- ---------------------------------------------------------------------------------------------------------------------
LAN systems
- ---------------------------------------------------------------------------------------------------------------------
- Access control system
- ---------------------------------------------------------------------------------------------------------------------
- Systems installation & maintenance X
- ---------------------------------------------------------------------------------------------------------------------
- Administrative support X
- ---------------------------------------------------------------------------------------------------------------------
Data network
- ---------------------------------------------------------------------------------------------------------------------
- Dial networks
- ---------------------------------------------------------------------------------------------------------------------
- Network definitions direct users to Unisource specified applications X
- ---------------------------------------------------------------------------------------------------------------------
- Leased lines
- ---------------------------------------------------------------------------------------------------------------------
- Network definitions direct users to Unisource specified applications X
- ---------------------------------------------------------------------------------------------------------------------
- User lists X
- ---------------------------------------------------------------------------------------------------------------------
- User initialization X
- ---------------------------------------------------------------------------------------------------------------------
Security enhancement
- ---------------------------------------------------------------------------------------------------------------------
- Security consultancy X
- ---------------------------------------------------------------------------------------------------------------------
- Identify areas for improvement X
- ---------------------------------------------------------------------------------------------------------------------
- Recommend solutions X
- ---------------------------------------------------------------------------------------------------------------------
- Solution approval X
- ---------------------------------------------------------------------------------------------------------------------
- Implement solutions (subject to new services) X
- ---------------------------------------------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule L Page 4 of 4
ISSC/Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
Schedule M
Help Desk
I. Current Environment
Existing Unisource site help desk processes prior to Commencement Date will
remain in effect, at a Unisource Service Location, until implementation of
Restructured Business Platform, at such Unisource Service Location, as
described in Schedule N.
II. Restructured Business Platform
ISSC will staff a help desk at the ISSC Data Center, or such other location
as mutually agreed to by the Parties, to provide a single point of contact
for support for End Users related to the services specified in this
contract. ISSC will provide a comprehensive suite of help desk services for
all aspects of hardware, software, network and application services provided
under the Restructured Business Platform defined in Schedule N. The help
desk will be manned and fully operational prior to beginning the migration
of a region to the Restructured Business Platform occurs. ISSC's
responsibilities are described below.
A. ISSC Help Desk
ISSC will provide problem determination, resolution and tracking of
Software, hardware, Network and Application services and functions
within ISSC's scope of responsibility. The Unisource employee calling
the help desk will receive resolution to the identified problem from
the help desk personnel or have it routed to second level problem
determination skills. All actions pertaining to the problem will be
logged and ISSC will provide a proactive analysis of problems
monthly. In addition, ISSC Help Desk will perform the following
functions.
1. receive, log and track all inquires/problems reported;
2. maintain customer communications on all problems through
resolution;
3. ensure that customer satisfaction is confirmed before inquiries
and problems are closed;
4. escalate unresolved problems according to established procedures;
5. support first lebel hardware problems for computed center and data
network equipment;
6. dispatch local carrier for line problems;
7. assist in resolving calls relating to problems or questions
pertaining to Software including the Software specified in
Schedule N and respond back to the End User;
8. provide assistance for problems pertaining to the procedures for
the Restructured Business Platform;
9. update Unisource with complete and accurate systems status;
10. report on the status of batch jobs upon request;
11. notify designated Unisource personnel of systems or equipment
failures, or of an emergency, according to the Procedures Manual;
12. recycle, start and stop devices;
13. maintain and distribute an updated Help Desk telephone number
listing as required;
14. initiate an accurate and complete Problem Management Record
("PMR") to document service outages; and
December 22, 1993
ISSC/Unisource Confidential Schedule M Page 1 of 2
15 provide a monthly report to Unisource assessing ISSC's performance
with respect to the Help Desk to include, but not be limited to;
. number of calls received,
. number of calls answered at first level,
. response time to problem closure,
. priority of calls received
B. Hours of Operation
Seven days a week, 24 hours a day.
C. Unisource Responsibilities
1. Maintain an updated contact listing for use by the ISSC help desk in
contacting appropriate Unisource personnel for
assistance/notification.
2. Provide resolution for problems outside the contract scope, e.g.,
workstations and workstation software.
3. Report problems to the ISSC Help Desk.
4. Respond to End User training questions until 30 days after the
Unisource Service Location conversion is completed.
III. Help Desk Responsibilities Matrix
Following is the Help Desk Responsibilities Matrix which further defines
the roles and responsibilities of the Parties.
- --------------------------------------------------------------------------------
RESPONSIBILITY
HELP DESK ---------------------------
ISSC Unisource
- --------------------------------------------------------------------------------
Answer calls from users X
- --------------------------------------------------------------------------------
Problem management X
- --------------------------------------------------------------------------------
-- Record problems X
- --------------------------------------------------------------------------------
-- Track problems through resolution X
- --------------------------------------------------------------------------------
-- Provide feedback to users X
- --------------------------------------------------------------------------------
Initial problem support X
- --------------------------------------------------------------------------------
Level 1 problem resolution X
- --------------------------------------------------------------------------------
Invoke proper problem resolution resources X
- --------------------------------------------------------------------------------
Dispatch service provider (data center/data network) X
- --------------------------------------------------------------------------------
Follow-up for resolution status X
- --------------------------------------------------------------------------------
Escalate to next level of support X
- --------------------------------------------------------------------------------
Standards and procedures (help desk) X
- --------------------------------------------------------------------------------
Notify users of systems availability X
- --------------------------------------------------------------------------------
Level 2 support of Unisource proprietary applications X
- --------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule M Page 2 of 2
ISSC / Unisource
Agreement for Information Technology Services [ARTWORK APPEARS HERE]
- --------------------------------------------------------------------------------
Schedule N*
Projects
Table of Contents
Section N - 0 - XXXX XXXX XXXX - Project Overview
Section N - 1 - XXXX XXXX XXXX/XXXX XXXX (XXXX/XXXX)
Section N - 2 - XXXX XXXX XXXX (XXXX)
Section N - 3 - XXXX XXXX Assistance (XXXX)
Section N - 4 - XXXX XXXX XXXX System (XXXX)
Section N - 5 - XXXX XXXX System (XXXX)
Section N - 6 - XXXX System (XXXX) (See also Amendment No. 1
dated November 29, 1994)
Section N - 7 - XXXX XXXX System (XXXX) (See also Amendment
No. 1 dated November 29, 1994)
Section N - 8 - XXXX XXXX System (XXXX)
Section N - 9 - XXXX XXXX System (XXXX)
Section N - 10 - XXXX XXXX XXXX (XXXX)
* The Company has requested confidential treatment of substantial portions of
Schedule N, as shown by redacted terms.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 1 of 39
Schedule N
Projects
Section N-0
XXXX XXXX XXXX
Projects Overview
I. Scope
This Schedule identifies the technical approach ISSC will use to execute
and fulfill the specific project tasks relating to Unisource's XXXX XXXX
XXXX initiative which will be delivered to Unisource under the terms of the
Agreement. As set forth in the Agreement, pursuant to this Schedule N, ISSC
will provide equipment, Systems Software, Applications Software, Services,
help desk, and Application Development necessary to provide, create and
operate Unisource's XXXX XXXX XXXX.
Under this project structure individual projects have been organized into
specific Sections based on specific work to be performed, "Project
Sections." The Project Sections are:
A. Consulting Services
As defined in the Unisource/ISSC Agreement, and for each specific
Project Section set forth in Schedule N, ISSC shall provide items and/or
services as set forth in this Schedule to support Unisource in its
business reengineering efforts.
1. N-1 XXXX XXXX XXXX/XXXX XXXX (XXXX/XXXX)
2. N-2 XXXX XXXX XXXX (XXXX)
3. N-3 XXXX XXXX Assistance (XXXX)
B. Systems Integration/Application Development
ISSC shall provide Unisource with development, testing, training,
documentation, integration, deployment and operation of subsystems to
support the XXXX XXXX XXXX. The XXXX XXXX XXXX shall have the
functionality as defined in the individual Project Sections in this
Schedule N. As part of the Project Section for each subsystem ISSC
shall be responsible for transition from the current Unisource system
to the XXXX XXXX XXXX. This shall include appropriate testing to verify
that the system is installed and operating in accordance with the
requirements specification.
1. N-4 XXXX XXXX XXXX System (XXXX)
2. N-5 XXXX XXXX Systems (XXXX)
3. N-6 XXXX XXXX System (XXXX)
4. N-7 XXXX XXXX XXXX (XXXX)
5. N-8 XXXX XXXX Systems (XXXX)
6. N-9 XXXX XXXX Systems (EIS)
7. N-10 XXXX XXXX XXXX Subsystems (EDI)
II. Project Prerequisites and Dependencies
Each of the specific Project Sections define respective Project baselines,
functionality, requirements, and dependencies. Project implementation
methodologies, schedules, and cost have been structured based upon these
baselines. At such time as Unisource defines their requirements for the
respective Projects of this Schedule N, ISSC shall then commit to an
allocation of resources, a completion schedule and a price to provide said
services and that price shall be fixed assuming no further requirements
change. Any change requests or Unisource's failure to perform its agreed to
responsibilities under each project will be assessed via the project change
management process for impact, if any, to system performance, project
schedule or cost, and this Agreement adjusted accordingly.
III. Prioritization
Unisource may reorder the priorities of the Projects defined in this
Schedule N, however such change will subject to the Change Management terms
as defined herein.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 2 of 39
Section N-O
XXXX XXXX XXXX
Project Overview
IV. Project Management
The project management structure and methodology which ISSC will utilize in
performance of these Projects are described in Schedule H.
V. Change Management
At any time during the performance of a project, Unisource or ISSC may
request changes to a project. Such requests shall be submitted in writing,
and shall indicate that the respective Project Executive for the requesting
Party has approved the submission of the request.
For changes requested by Unisource, ISSC shall, within ten working days,
respond with an estimate of the additional cost for evaluating the requested
change (if any), and an estimate of the time required to complete the
evaluation. If Unisource authorizes such evaluation, ISSC shall provide a
proposal for implementation of the change that includes the effects on
schedule, technical performance, price, and other terms of Schedule N.
Within 15 working days of receipt of the implementation proposal Unisource
shall, in writing, authorize ISSC to proceed, or reject the implementation.
For changes requested by ISSC, ISSC will define the impact of said change to
Project schedule, technical performance, price, and other terms of Schedule
N and Unisource, will within 15 working days of receipt of such request,
evaluate the requested change request and shall, in writing, authorize ISSC
to proceed, or reject the requested change.
Pending written authorization to implement a change, ISSC shall proceed in
accordance with agreed terms of Schedule N in effect at such time the
change is requested.
Any changes made to Schedule N Projects shall be in accordance with the
Project Change Management Process as defined Schedule H.
VI. Schedule N Terms and Conditions
In addition to the terms and conditions specifically set forth in the
Agreement the following terms and conditions shall apply to the work scope
defined under the respective Schedule N Projects:
A. Contract Description/Type
Prior to requirements definition, the Parties recognize that the
contract approach for the Schedule N projects is on a "Level of Effort"
basis. The Parties also recognize and agree that at such time as
Unisource defines their requirements for the respective Projects under
Schedule N, ISSC shall then commit to an allocation of resources, a
completion schedule and a price to provide said services and the price
shall be fixed assuming no further requirements change.
For all work performed on a Level of Effort basis, ISSC will exert
commercially reasonable efforts to accomplish the scope of work within
the specified number of hours identified in Supplement. However, the
Parties recognize that due to the developmental nature of work being
performed, it may not be possible to complete this portion of work before
exhausting the specified number of hours.
If ISSC determines it will be necessary to exceed the specified number of
hours to complete that portion of work performed under the Level of
Effort basis, to satisfy the requirements of that specific Project, ISSC
will give prior notification to Unisource as soon as practicable. ISSC's
notification to Unisource will include an estimate of the additional
hours and funding required to complete the scope of work.
Unisource may elect to:
1. authorize ISSC to complete the effected project work scope at
Unisource's expense; or
2. XXXX the XXXX to enable the XXXX of a mutually agreed XXXX XXXX XXXX
within the specified XXXX, via the Change Management Process as
defined herein; or
3. XXXX the Project XXXX of XXXX XXXX only for the services provided to
the XXXX of XXXX plus any XXXX XXXX, if any. If Unisource exercises
the aforementioned XXXX option XXXX XXXX XXXX are defined as, but not
limited to, XXXX XXXX XXXX XXXX associated with determination of XXXX
Project XXXX and XXXX, and XXXX XXXX.
Any XXXX required XXXX to XXXX or XXXX XXXX to XXXX its XXXX will XXXX be
XXXX to XXXX
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 3 of 39
Section N-0
XXXX XXXX XXXX
Project Overview
B. Project Completion
Each individual Project Section defines completion criteria unique to
that scope of work. The Project scope of work shall be deemed complete
at such time as all specified deliverables have been delivered by ISSC
and accepted by Unisource in accordance with the acceptance criteria
for each Project, or, if performed under a Level of Effort basis at
Unisource's request, once the allocated Level of Effort hours are met,
whichever occurs first. In the event projected person-hours estimates
for a specific project performed under a Level of Effort results in
unused person-hours at end of job, the XXXX XXXX will be XXXX to a
XXXX XXXX XXXX from which other XXXX may XXXX XXXX XXXX XXXX (as they
exist). Level of Effort for individual Projects are set forth in the
Supplement.
C. Project
The Project Sections and their respective scopes of work are
nonseparable and have been developed based on the requirements and
dependencies that all work as defined in Schedule N occurs, and this
assumption has been used as the basis of the cost, performance and
schedule methodology of this Agreement.
D. Documentation
1. For scope of work performed under this Schedule N two general types
of documentation shall be produced:
a. deliverable documents; and
b. nondeliverable documents.
2. Deliverable documents shall be produced in an electronic format
agreed to by the Parties, according to the selected methodologies,
and with the content described in the respective Project Sections.
3. Nondeliverable documents (correspondence, meeting notes, etc.)
shall be produced in formats developed by ISSC.
4. ISSC shall select the software used to develop documentation and
shall provide controlled access to selected Unisource users.
5. ISSC generated documentation shall be deemed XXXX upon meeting the
following criteria:
a. delivered on or before the XXXX XXXX XXXX XXXX;
b. follows the XXXX of the structure and formal guidelines
specified in the Project Sections hereto;
c. has been XXXX through the XXXX XXXX cycle;
d. has been delivered to the Unisource Senior I/S Executive; and
e. XXXX by XXXX.
E. Substitution
ISSC retains the XXXX to make XXXX XXXX, with XXXX Unisource XXXX, for
the life of this Agreement provided such XXXX XXXX satisfies the XXXX
of this XXXX. Should Unisource XXXX its XXXX, Unisource will XXXX any
XXXX XXXX or XXXX to XXXX XXXX levels or XXXX XXXX.
The solutions described in these Project Sections are based on the
selection of XXXX as the provider of the Applications and
functionality for XXXX.
F. Migration to XXXX XXXX XXXX
Data Center environments must be frozen XXXX prior to XXXX XXXX to the
XXXX XXXX XXXX XXXX.
G. XXXX XXXX
ISSC shall be responsible for XXXX and XXXX all appropriate XXXX XXXX
and XXXX XXXX XXXX, in Unisource's name, regarding XXXX XXXX XXXX
authorization under the XXXX Project. In the event ISSC encounters
problems in obtaining the aforementioned XXXX XXXX Unisource agrees to
XXXX with ISSC to XXXX the XXXX and XXXX any XXXX XXXX XXXX XXXX
therewith. XXXX with and XXXX of all other XXXX (XXXX and XXXX) XXXX
and XXXX shall be a XXXX responsibility.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 4 of 39
Section N-0
Restructured Business Platform
Project Overview
H. Operations Readiness Test/Acceptance Test
The Parties will jointly agree to a set of activities consisting of
functional and operational tests designed to confirm a Project
conformance to Unisource's requirements. The scope and success
criteria will be established and jointly agreed to based on the
applicable requirements prior to beginning the test period.
VII. Project Schedules
The Project Schedules will be a part of the Project Management Plan
developed during the first 90 days of the Agreement. The schedules will
be reviewed and approved by the Change Control Board as part of the Change
Management Process.
The Implementation Schedule included in this Section is provided to
document the basis for pricing in this Agreement at the time of signing.
The following dates are considered Key Dates in this Schedule and as such
are important to achieving the objectives of this Agreement within the
cost and schedule specified in this Agreement.
KEY DATES
- --------------------------------------------------------------------------------
Description Completion Date Responsibility
- --------------------------------------------------------------------------------
XXXX Rollout Strategy XXXX XXXX XXXX Unisource
- --------------------------------------------------------------------------------
Project Mgmt Plan Schedules XXXX ISSC
- --------------------------------------------------------------------------------
XXXX XXXX XXXX Completion XXXX ISSC Unisource
- --------------------------------------------------------------------------------
XXXX XXXX Solution Reqmts XXXX Unisource
- --------------------------------------------------------------------------------
XXXX Business Reqmts XXXX Unisource
- --------------------------------------------------------------------------------
XXXX Deployment ISSC
- --------------------------------------------------------------------------------
- XXXX Solution XXXX
- --------------------------------------------------------------------------------
- XXXX Operations XXXX
- --------------------------------------------------------------------------------
XXXX Operational Deployment ISSC
- --------------------------------------------------------------------------------
- XXXX Region XXXX
- --------------------------------------------------------------------------------
- XXXX Region XXXX
- --------------------------------------------------------------------------------
- XXXX Region XXXX
- --------------------------------------------------------------------------------
- XXXX Region XXXX
- --------------------------------------------------------------------------------
- XXXX XXXX
- --------------------------------------------------------------------------------
- XXXX XXXX
- --------------------------------------------------------------------------------
XXXX XXXX Operational Deployment ISSC
- --------------------------------------------------------------------------------
- Phase I XXXX
- --------------------------------------------------------------------------------
- Phase II XXXX
- --------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 5 of 39
Section N-0
Restructured Business Platform
Project Overview
- --------------------------------------------------------------------------------------------
IMPLEMENTATION XXXX
-----------------------------------------------------------------------
SCHEDULE J F M A M J J A S O N D
- --------------------------------------------------------------------------------------------
Exec Proj Mgmt XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX Phase I XXXX XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
Phase II
- --------------------------------------------------------------------------------------------
XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX Phase I XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
Phase II
- --------------------------------------------------------------------------------------------
XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
Current System XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX Network XXXX XXXX XXXX XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
- --------------------------------------------------------------------------------------------
IMPLEMENTATION XXXX
-----------------------------------------------------------------------
SCHEDULE J F M A M J J A S O N D
- --------------------------------------------------------------------------------------------
Exec Proj Mgmt XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX Phase I XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
Phase II
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX Phase I
- --------------------------------------------------------------------------------------------
Phase II XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
Current System
- --------------------------------------------------------------------------------------------
XXXX Network XXXX XXXX
- --------------------------------------------------------------------------------------------
- --------------------------------------------------------------------------------------------
IMPLEMENTATION XXXX
-----------------------------------------------------------------------
SCHEDULE J F M A M J J A S O N D
- --------------------------------------------------------------------------------------------
Exec Proj Mgmt XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX Phase I XXXX XXXX
- --------------------------------------------------------------------------------------------
Phase II
- --------------------------------------------------------------------------------------------
XXXX
- --------------------------------------------------------------------------------------------
XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX Phase I
- --------------------------------------------------------------------------------------------
Phase II XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
Current System XXXX XXXX XXXX
- --------------------------------------------------------------------------------------------
XXXX Network
- --------------------------------------------------------------------------------------------
Legend:
XXXX - XXXX Session
XXXX - XXXX Meeting
XXXX - XXXX Plan
XXXX - XXXX
- --------------------------------------------------------------------------------------------
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 6 of 39
Schedule N
Projects
Section N-1
XXXX XXXX Management/XXXX XXXX
I. Scope
A. Introduction
ISSC will provide XXXX XXXX and XXXX to assist in XXXX XXXX XXXX XXXX
and XXXX XXXX throughout the duration of the project. The XXXX XXXX
personnel will conduct specific activities to test and evaluate XXXX
to XXXX, in addition, they will XXXX the Unisource Executive
Transition Committee ("ETC") and individual XXXX XXXX XXXX XXXX and
XXXX XXXX XXXX on addressing specific XXXX XXXX as they arise. The
XXXX XXXX XXXX and XXXX XXXX staff will assist Unisource managers in
XXXX the XXXX toward a XXXX which is XXXX of the XXXX XXXX and XXXX.
The XXXX XXXX XXXX and XXXX XXXX activities listed below will be
conducted in coordination with the XXXX XXXX XXXX described in Section
XXXX of this Schedule N and information systems XXXX XXXX defined in
Sections XXXX through XXXX. The XXXX XXXX XXXX XXXX and XXXX XXXX
specialist(s) will form a joint team with Unisource ("XXXX XXXX XXXX
Force") to address issues independently but in consultation with the
XXXX XXXX XXXX and XXXX XXXX teams. Substantially all of the resources
and tasks will involve XXXX.
XXXX activities are highly XXXX on timely feedback from the XXXX XXXX
and XXXX Teams and will work closely with both teams to share the
results of their studies. The XXXX will XXXX the XXXX which may have
to be XXXX to the XXXX XXXX XXXX as XXXX by XXXX:
1. communications - internal and external;
2. XXXX plans;
3. XXXX plans;
4. other XXXX structures;
5. XXXX and XXXX programs;
6. XXXX XXXX functions;
7. XXXX paths;
8. XXXX XXXX - management and XXXX levels;
9. XXXX measurements; and
10. access to XXXX and XXXX.
The project plans for the XXXX XXXX and XXXX XXXX XXXX XXXX will be
based on the appropriate methodologies of XXXX XXXX XXXX Series.SM
B. Objectives
1. The objectives associated with the execution of the XXXX XXXX XXXX
methodology include:
a. XXXX the XXXX XXXX of the requirements placed on itself in XXXX
XXXX;
b. XXXX a detailed XXXX XXXX process and approach;
c. XXXX the XXXX to assimilate XXXX and XXXX to XXXX;
d. identifying XXXX XXXX and XXXX in XXXX the XXXX XXXX; and
e. planning for general and detailed, internal and external XXXX
XXXX at enterprise, group, region, and division, department,
customer and supplier XXXX throughout the XXXX and XXXX XXXX.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 7 of 39
Section N-1
XXXX XXXX Management
2. The objectives associated with the XXXX XXXX include:
a. XXXX the environmental factors and perceptions and behaviors;
b. XXXX a process for maximizing XXXX and adaptation of the XXXX;
c. formulating a plan for action, in conjunction with Unisource,
to XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, XXXX. XXXX XXXX
and XXXX XXXX XXXX complete with XXXX and XXXX state
requirements, including:
1) XXXX criteria;
2) detailed XXXX of key future state XXXX;
3) XXXX alternatives; and
4) XXXX barriers.
d. facilitating the XXXX of Unisource XXXX personnel to XXXX
personnel;
e. facilitating Unisource XXXX XXXX and XXXX of the XXXX, XXXX
XXXX, and XXXX; and
f. obtaining XXXX XXXX.
3. XXXX XXXX Management Description
XXXX XXXX XXXX competency provides a foundation to deal with the
XXXX XXXX, XXXX, and XXXX XXXX that often result from XXXX in XXXX
be they XXXX or XXXX, XXXX or XXXX. It facilitates XXXX XXXX
management's XXXX through XXXX develops improved XXXX XXXX and
modifies the XXXX XXXX to better XXXX the available XXXX. The
approach is as follows:
a. Clarification:
Establish informed XXXX to the XXXX with Unisource sponsors so
that they XXXX XXXX XXXX and are ready to do what is required
to XXXX XXXX the XXXX XXXX.
b. Analysis:
XXXX in the XXXX is promoted by gathering Unisource sponsor,
XXXX, and target XXXX of the XXXX and XXXX to determine XXXX
XXXX.
c. Transition Planning
A detailed transition management plan will be built using data
collected in the Analysis phase to XXXX the XXXX of the XXXX in
order to achieve XXXX and to XXXX XXXX.
d. Transition XXXX:
Assist Unisource in XXXX the XXXX of the XXXX and XXXX XXXX of
the XXXX XXXX.
4. XXXX XXXX Description
XXXX XXXX is designed to support Unisource in the XXXX of its XXXX.
It is a XXXX XXXX XXXX for the purpose of improving XXXX XXXX
through the efficient and effective utilization of XXXX. It aligns
the XXXX or XXXX XXXX/XXXX with the XXXX and XXXX XXXX XXXX of the
XXXX and promotes a XXXX and XXXX XXXX to XXXX and XXXX and its
XXXX. It also defines those elements of the XXXX and its XXXX that
are XXXX XXXX to successfully reach the XXXX and XXXX as well as
XXXX in XXXX and its XXXX to support the successful XXXX of the
XXXX XXXX. The approach is as follows:
a. Clarification:
Review Unisource's XXXX and XXXX to XXXX that they are XXXX
with the XXXX XXXX objectives and XXXX.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 8 of 39
Section N-1
XXXX XXXX XXXX
b. Analysis:
In-depth analysis of XXXX such as XXXX, XXXX, XXXX and XXXX, XXXX
and XXXX, XXXX, XXXX and XXXX management.
c. Design:
Design an XXXX will be designed to XXXX the XXXX state XXXX.
Concepts, strategy, XXXX, policies, transition and implementation
process XXXX will be formulated in XXXX with XXXX.
d. Implementation:
New, individual XXXX will be XXXX by XXXX per the design developed
in the previous phase. XXXX to XXXX state is XXXX XXXX in
implementing XXXX XXXX is measured and XXXX XXXX confirmed.
Evolution XXXX is XXXX to explore XXXX XXXX to improve XXXX.
II. Project Management and Methodology Approach
The XXXX/XXXX Project shall conform to the ISSC Project Management
methodology set forth in Schedule H.
III. ISSC Responsibilities
The specific formal or informal work products to be developed will depend
on the progress of the transition and the guidance received from the ETC.
They will include items such as:
A. XXXX XXXX Management
1. Phase I Task 1: Build XXXX and XXXX Agent XXXX
2. Phase I Task 2: Communicate Unisource XXXX and XXXX Agenda
3. Phase I Task 3: Develop High Level Transition Strategy
4. Phase II Task 1: Prepare and Train XXXX XXXX Teams
5. Phase II Task 2: Conduct XXXX XXXX
6. Phase II Task 3: XXXX Planning
7. Phase II Task 4: Develop XXXX Management Plan
8. Phase III Task 1: Build XXXX XXXX
9. Phase III Task 2: Train XXXX XXXX Personnel
10. Phase III Task 3: Train XXXX XXXX
11. Phase III Task 4: Implement and Evaluate Roll out Activities
B. XXXX XXXX
1. Phase I Task 1: XXXX and XXXX XXXX Formation and Training
2. Phase I Task 2: Current XXXX Review
3. Phase I Task 3: Future XXXX XXXX Modeling
4. Phase I Task 4: XXXX Targeting and Integration
5. Phase II Task 1: XXXX Design
6. Phase II Task 2: Develop XXXX XXXX Transition Plan
7. Phase II Task 3: Assist in XXXX XXXX of XXXX Function
8. Phase II Task 4: Cost/Benefit Risk Assessment
9. Phase II Task 5: Implementation Planning
10. Phase III Task 1: XXXX XXXX Training (combined with XXXX training)
11. Phase III Task 2: Implementation Work-plan Commitment
12. Phase III Task 3: XXXX Implementation and Improvement
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 9 of 39
Section N-1
XXXX XXXX XXXX
IV. Unisource Responsibilities
A. The most critical assumption underlying the XXXX approach is the
availability of Unisource Executives to participate in the process.
Effectively XXXX to XXXX, XXXX, and XXXX XXXX will demand a XXXX of the
Executive Transition Committee's time over the first XXXX months of the
agreement. Approximately XXXX of their time during XXXX and XXXX will be
devoted to XXXX and XXXX activities. It is estimated this will drop to
XXXX that level in the XXXX years.
B. Introducing XXXX of this XXXX always involves the need for XXXX XXXX
regarding XXXX and other XXXX. The Unisource executive management will be
available to make the decisions which affect the Projects direction,
content, and schedules. Where consensus cannot be achieved, executive
decisions will have to be made within XXXX.
C. Some individuals currently on Unisource XXXX may not be XXXX or XXXX to
XXXX in the XXXX XXXX. The Executive Transition Committee will resolve
Unisource issues that are impeding process to allow overall process
continuation.
D. Experienced Unisource individuals, with expertise in Unisource operations
and customer environments, will be available to implement XXXX XXXX and
XXXX XXXX initiatives for the duration of the project.
E. Unisource will assign XXXX to XXXX, as needed, with an in-depth
understanding of Unisource's overall XXXX and an in-depth XXXX of the
XXXX to serve on the XXXX Task Force to address XXXX XXXX issues. The
Executive Transition Committee will act on the XXXX XXXX XXXX Task
Force's recommendations as they develop frames.
V. Project Deliverables
A. Assessment and Feedback plan and schedule
B. Communications channel and Unisource recommendation
C. Transition Management Plan
D. Refined ETC XXXX and XXXX
E. XXXX XXXX Summary
F. XXXX XXXX Report
G. XXXX Strategies Document
H. XXXX Design Report
I. XXXX XXXX Transition Plan(s)
J. XXXX/XXXX Risk Assessment
K. Implementation Work Plan
VI. Completion Criteria
The XXXX Project will be complete when all the XXXX in the XXXX are XXXX by
the XXXX Teams and XXXX by XXXX or when the Level of Effort resource
commitment has been reached, unless otherwise extended at Unisource's
request and payment of applicable ARCs.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 10 of 39
Schedule N
Projects
Section N-2
XXXX XXXX XXXX
I. Scope
The scope of the XXXX XXXX XXXX Project includes the XXXX XXXX XXXX, and
their major XXXX and XXXX processes, all as set forth below; such as XXXX
XXXX and XXXX XXXX which are required to support the XXXX, XXXX, XXXX XXXX
XXXX desired by Unisource as will be described in the XXXX XXXX Unisource
XXXX Document. It is expected that one of the first tasks of the Unisource
ETC will be the XXXX, XXXX, and prioritization of the Unisource XXXX XXXX,
and XXXX as to what processes are to be XXXX and what XXXX are to be
standardized. The XXXX XXXX XXXX work effort is divided into two major
components.
XXXX will be an XXXX XXXX with the XXXX XXXX, XXXX and XXXX XXXX XXXX Team
Members acting as the primary XXXX and XXXX points between the XXXX XXXX XXXX
Team(s) and their respective XXXX XXXX and XXXX XXXX XXXX Teams.
A. The XXXX major XXXX includes all of the XXXX which are required to support
the implementation of the common XXXX XXXX XXXX System (XXXX), XXXX XXXX,
and process integration points to the XXXX XXXX System (XXXX), and the
XXXX XXXX system (XXXX). The scope of the work for this component is XXXX
by the XXXX XXXX XXXX desired by Unisource to implement XXXX for the XXXX
XXXX. Therefore the XXXX ETC XXXX of processes to be included during this
component is XXXX to be XXXX as XXXX as reasonably XXXX in order for the
Project to proceed.
The preliminary definitions of the XXXX and other XXXX not falling into
the XXXX XXXX as indentified in the Unisource XXXX Document are as
follows:
1. XXXX and XXXX Management (XXXX XXXX)
This XXXX XXXX includes the XXXX of XXXX and XXXX terms for the XXXX
XXXX determining what XXXX to XXXX in which XXXX, placing XXXX for XXXX
and XXXX what and when to XXXX, arranging for XXXX XXXX, and XXXX with
XXXX to pay for XXXX.
2. XXXX and XXXX Process (XXXX XXXX)
A set of activities related to developing Unisource market channels and
XXXX XXXX. It also includes making XXXX XXXX, establishing XXXX, and
determining XXXX XXXX. A major XXXX is how XXXX will coordinate
activities associated with serving XXXX XXXX.
3. XXXX Service
This XXXX includes all of the activities associated with taking XXXX,
extending XXXX, XXXX and XXXX, and handling XXXX XXXX.
4. XXXX XXXX (XXXX Process)
This XXXX includes all activities in and around XXXX XXXX (XXXX XXXX):
XXXX and XXXX products and XXXX XXXX within XXXX. It also includes XXXX
XXXX such as XXXX, XXXX, and XXXX management.
5. XXXX (XXXX Operations)
XXXX and XXXX, XXXX XXXX management, and XXXX systems management, and
XXXX.
6. XXXX (Measurements)
XXXX planning, XXXX, and performance XXXX.
B. The second major component of the XXXX XXXX XXXX Project encompasses XXXX
XXXX XXXX efforts beginning after the initial implementation site of XXXX
and continuing through the end of the contract. These XXXX XXXX efforts
will further refine the standardized
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 11 of 39
Section N-2
XXXX XXXX XXXX
and XXXX XXXX included in the first XXXX but will also include
innovation of those XXXX XXXX to the extent possible to XXXX under the
XXXX of the XXXX.
II. XXXX Management and XXXX Approach
The XXXX Project shall conform to the ISSC XXXX XXXX XXXX set forth in
Schedule XXXX.
Additionally this statement of work will utilize the XXXX Process XXXX
Series XXXX(SM) The XXXX XXXX XXXX XXXX XXXX, and the XXXX XXXX XXXX
XXXX(SM) Methodology. Other methodologies may be used during this project as
approved by XXXX ISSC, and XXXX. The XXXX Team shall be made up of personnel
from XXXX, ISSC, and XXXX with XXXX assuming the role of Team Leader.
The business requirements that support the development, integration and
deployment of XXXX XXXX XXXX shall be identified and defined via the
following:
A. Phase 1
1. Stage I: XXXX and XXXX
ISSC will organize the XXXX XXXX XXXX Project and Project Team. Based
upon the Unisource Executive Transition Committee decisions as to
the XXXX XXXX the key XXXX XXXX XXXX and XXXX will be refined. An
initial Process Area Assessment will be conducted to evaluate the
current status, future direction, and to identify Best Practice
locations for each of the prioritized processes. In addition, the
XXXX on which XXXX to XXXX versus standardize will be made by the
Unisource Executive Transition Committee with the guidance and input
from the XXXX XXXX XXXX Project Team. Training in the areas of XXXX
XXXX XXXX XXXX XXXX XXXX and Unisource desired approach will be
provided. A prototype process will be jointly selected by the
Unisource ETC and the XXXX XXXX XXXX Team to accelerate through the
XXXX XXXX XXXX to test the approach to be used by all process teams
in Stage II.
Task 1 - Establish the XXXX XXXX
Task 2 - Conduct process area assessments
2. Stage II: Process XXXX / XXXX
ISSC will conduct a series of XXXX sessions for each XXXX area which
is to be XXXX or XXXX. Not all process areas will require the
complete suite of activities to be performed during this Stage but
all process areas required to support the XXXX of XXXX and other XXXX
XXXX Projects scheduled for implementation coinciding with XXXX will
produce the same set of expected deliverables. The initial process
area prototype will be produced and verified as the major deliverable
of this stage.
Task 1 - Conduct XXXX
Task 2 - Conduct XXXX prototype XXXX
3. Stage III: Process XXXX
ISSC will develop a detailed process XXXX. The deliverables and
process detailed XXXX will be XXXX by forming a single, joint XXXX
XXXX XXXX and XXXX XXXX XXXX for each XXXX XXXX. The project plans at
this point will be XXXX between the XXXX XXXX XXXX and the XXXX XXXX
projects. The XXXX and XXXX XXXX will be identified in XXXX with the
XXXX XXXX XXXX, and a XXXX analysis of the XXXX state including the
XXXX XXXX will be performed. A XXXX XXXX and the XXXX of the XXXX and
XXXX to the process XXXX and XXXX XXXX will be conducted.
Task 1 - Conduct process XXXX and detailed XXXX
Task 2 - Conduct process XXXX
4. Stage IV: Process XXXX
ISSC will XXXX the process XXXX and XXXX XXXX and the XXXX XXXX Plan
and XXXX Plan. The process XXXX XXXX will assist Unisource and the
XXXX XXXX XXXX XXXX in developing XXXX XXXX Criteria. The XXXX XXXX
members will also develop XXXX XXXX performance XXXX. A Regional XXXX
and XXXX XXXX tool and exercise will be XXXX from the process XXXX to
be used as an XXXX and XXXX XXXX
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 12 of 39
Section N-2
XXXX XXXX XXXX
XXXX XXXX prior to process XXXX. The user XXXX and XXXX XXXX will be
verified with the XXXX XXXX and XXXX XXXX Teams.
Task 1 - Process XXXX XXXX
Task 2 - XXXX planning
5. Stage V: XXXX Process XXXX XXXX
An XXXX will be XXXX jointly by process and technology XXXX XXXX to
XXXX the XXXX and XXXX, to provide an XXXX XXXX, and to XXXX the XXXX
state XXXX and process XXXX. An XXXX will be conducted during the
XXXX XXXX XXXX XXXX and adjustments will be documented.
6. Stage VI: Implementation
Prior to implementation of the XXXX, the XXXX XXXX and XXXX
assessment will be performed on XXXX XXXX XXXX. A process XXXX XXXX
XXXX team will support the XXXX of the XXXX XXXX by providing XXXX to
the XXXX XXXX XXXX, the Unisource XXXX, and to the Unisource XXXX
undergoing the XXXX.
B. Phase 2
1. Stage I: Post Implementation XXXX
After the XXXX implementations of the XXXX and XXXX XXXX have been
XXXX for an XXXX XXXX XXXX of XXXX, a post implementation XXXX of the
XXXX will be conducted. The XXXX may result in XXXX and XXXX to the
XXXX. Any XXXX and XXXX to the process XXXX the XXXX XXXX XXXX will
be managed through the XXXX XXXX Process. A Post Implementation XXXX
XXXX will be generated.
2. Stage II: XXXX Refinement and Innovation
On an ongoing basis the XXXX XXXX will be XXXX by XXXX the XXXX XXXX
in the XXXX XXXX XXXX. It is anticipated that there will be XXXX
process XXXX, XXXX XXXX and XXXX opportunities for Unisource.
Therefore, the XXXX XXXX XXXX XXXX will XXXX in XXXX and will XXXX
those XXXX required for Unisource to achieve XXXX XXXX XXXX and XXXX.
III. ISSC Responsibilities
A. Provide overall project management for the XXXX XXXX XXXX work effort.
B. Assist Unisource in the definition, analysis, design, and
implementation of the XXXX XXXX XXXX XXXX XXXX.
C. Integrate the XXXX XXXX XXXX work effort with all other Projects as
appropriate.
D. Provide XXXX on the XXXX XXXX XXXX principles.
E. Develop task deliverables for each process area, as applicable.
F. The XXXX XXXX XXXX XXXX, the XXXX XXXX and the XXXX XXXX XXXX XXXX
methodologies will be used as the primary methodologies during the XXXX
XXXX XXXX work effort.
G. Assign a XXXX software XXXX XXXX XXXX as a team member of a XXXX where
appropriate.
H. Assign a member of the XXXX XXXX Team to each XXXX XXXX XXXX Team.
IV. Unisource Responsibilities
A. Unisource shall make available to each XXXX XXXX XXXX XXXX those XXXX
XXXX knowledgeable of the XXXX XXXX XXXX and future XXXX XXXX of each
XXXX XXXX for the duration of the XXXX XXXX XXXX effort. Each XXXX XXXX
XXXX shall have one XXXX XXXX assigned as the Unisource XXXX XXXX XXXX
Leader.
B. Unisource shall make available to the XXXX XXXX XXXX XXXX, in a timely
manner, the Unisource, XXXX the XXXX XXXX XXXX XXXX require for the
accurate and timely XXXX of work.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 13 of 39
Section N-2
XXXX XXXX XXXX
C. Due to the XXXX XXXX XXXX efforts there may be significant change to
the current XXXX XXXX, the XXXX and XXXX, and XXXX in the Unisource
XXXX. In order for the desired time schedules to be met, there is a
XXXX XXXX for XXXX XXXX XXXX. In those instances where a XXXX XXXX of
the XXXX XXXX XXXX Team cannot be achieved it is expected that the
Unisource XXXX (XXXX) will make the XXXX.
D. During the XXXX XXXX and XXXX of the XXXX XXXX XXXX efforts there may
be resistance to change encountered at the individual implementation
site locations. Efforts shall be made by the XXXX XXXX XXXX XXXX to
assist those individuals in migrating to the XXXX. Where XXXX from
Unisource XXXX or XXXX XXXX the schedule, it's anticipated that the
XXXX will XXXX the XXXX at XXXX.
E. There will be at least XXXX XXXX XXXX XXXX/XXXX XXXX XXXX member
associated with each XXXX XXXX XXXX team as an active XXXX XXXX XXXX
XXXX XXXX.
F. Unisource will have completed that portion the XXXX and XXXX projects
necessary for ISSC to continue the Projects and make the XXXX
available to the XXXX XXXX before XXXX 19XX.
G. Unisource will have identified and defined all new job functions, roles
and responsibilities for those areas affecting ISSC Project
implementation by XXXX, 19XX.
V. Work Products Summary
A. Phase 1
1. Stage I XXXX and XXXX
a. Task 1. Establish the Process Team
1) Project management and reporting structure in place and
approved;
2) Training Materials;
3) Process Team Member guidelines and skills; and
4) Process Team Members assigned to Process Teams.
b. Task 2. Conduct Process Area Assessments
1) XXXX preparation materials;
2) Process XXXX Reports; and
3) Prototype XXXX Results.
2. State II Process XXXX/XXXX
a. Task 1. Conduct XXXX
1) Process Area Model;
2) Context Diagram;
3) Event XXXX Results;
4) XXXX XXXX Model;
5) XXXX XXXX Diagrams; and
6) Process Descriptions;
b. Task 2. Conduct XXXX Walk Through
1) Systems supporting the processes updated with the results
of the process Visioning sessions; and
2) XXXX Walk Through Report.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 14 of 39
Section N-2
XXXX XXXX XXXX
3. Stage III Process Design
a. Task 1. Conduct Process XXXX and Detailed Design
1) Detailed Process Design Document.
b. Task 2. Conduct Process XXXX
1) XXXX Analysis;
2) XXXX Report;
3) XXXX and XXXX Report; and
4) Process Performance Criteria.
4. Stage IV Process Support
a. Task 1. Process Support Activities
1) System and Process User Documentation;
2) Process Acceptance Test Criteria and Plan; and
3) Process Training Curricula.
b. Task 2. Implementation Planning
1) User Acceptance;
2) Implementation Plan;
3) XXXX Plan; and
4) XXXX XXXX Tool.
5. Stage V Execute User Acceptance Test
a. The facilities, technical support and equipment, and systems to
execute the Acceptance Test;
b. Trained Trainers;
c. Modified Documentation; and
d. Acceptance Test Plan Results.
6. Stage VI Implementation
a. Implemented Unisource Sites; and
b. Results of the XXXX.
B. Stage I Post Implementation Review
1. Post Implementation Process Review Report;
2. XXXX identifying system XXXX; and
3. Recommendations for XXXX and XXXX.
C. Stage II Process XXXX and XXXX
Those deliverables previously cited in prior Phases, Stages and Tasks of
this Project Detail as appropriate.
VI. Project Deliverable
A. Detailed Process Design Document
B. XXXX Report
C. System and Process User Documentation
D. Process Acceptance Test Criteria and Plan
E. Process Training Curricula
F. Implementation Plan
G. XXXX Plan
H. Trained Trainers
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 15 of 39
Section N-2
XXXX XXXX XXXX
I. Modified Documentation
J. XXXX Review Report
VII. Completion Criteria
The XXXX Project will be complete when all the tasks in the Project Plan
are completed by the XXXX and XXXX by XXXX or when the XXXX of XXXX XXXX
has been XXXX unless otherwise XXXX with Unisource approval and XXXX of
applicable XXXX.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 16 of 39
Schedule N
Projects
Seciton N-3
XXXX XXXX XXXX
I. Scope
The purpose of the XXXX Project effort is to XXXX in managing and
controlling the overall transformation. Project and process XXXX XXXX will
be provided throughout the XXXX. The purpose of this XXXX XXXX XXXX XXXX
Plan will be developed and maintained to track Unisource XXXX XXXX.
Activities of the XXXX will be coordinated with the XXXX Coordination and
assistance will be provided to XXXX to other XXXX, XXXX, and XXXX as
required by the XXXX.
The XXXX project management XXXX which will be provided are the following:
A. facilitation of the XXXX of the project;
B. facilitation of the XXXX of the project;
C. facilitation with XXXX XXXX and XXXX; and
D. reporting and controlling the XXXX XXXX XXXX.
The summation of all of these tasks ("XXXX XXXX") will represent the
services of the XXXX Unisource XXXX XXXX XXXX.
II. Project Management and Methodology Approach
The XXXX Project shall conform to the ISSC Project Management methodology
set forth in Schedule H.
XXXX for XXXX will be the Project XXXX to control and report upon tasks
associated with the XXXX. Project Management Methodology component of the
XXXX XXXX XXXX XXXX will be used for the activities conducted throughout
the duration of this Statement of Work. Other Methodologies such as the
XXXX XXXX XXXX XXXX and the XXXX XXXX XXX XXXX XXXX XXXX may be used where
appropriate in the process. In addition other methodologies, accepted for
use by the XXXX or Unisource may also be used where appropriate upon
approval by XXXX and XXXX.
III. ISSC Responsibilities
A. Structure the Project
The XXXX Project is comprised of many XXXX. Each of these XXXX requires
definition beyond that existing in this Project description. The
development of a XXXX XXXX XXXX is necessary to identify Project XXXX.
The objectives of this phase are to facilitate:
1. the identification and documentation of the XXXX the Project will
support;
2. the establishment of XXXX for the Project;
3. the definition of the XXXX the XXXX, and XXXX of the Project; and
4. the estimation of the Project's XXXX, XXXX, and XXXX
B. Plan the Project
This process creates detailed Project plans of the XXXX activities.
These plans may include task schedules for the XXXX, XXXX commitments,
quality plans, XXXX management plans, a XXXX XXXX plan and a XXXX
budget. This process revises the Master Project Plan for the Unisource
XXXX throughout the life of the XXXX Project.
The objectives of this phase are to facilitate:
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 17 of 39
Section N-3
XXXX XXXX XXXX
1. the development of the Master Project Plan and other Project
plans XXXX determines are required as a result of identified
XXXX Activities;
2. the planning for management of XXXX quality, XXXX and XXXX; and
3. the production of plans consistent with the XXXX and objectives
of the Unisource XXXX Project.
C. Assess XXXX and XXXX
XXXX is defined as the XXXX to, XXXX from, or XXXX of the Project
XXXX. The Assess XXXX and XXXX process involves the documentation,
evaluation, and disposition of XXXX XXXX and XXXX arising from XXXX
or XXXX to the XXXX. The XXXX will addreess XXXX and XXXX for the
initial phase of implementation of the XXXX XXXX XXXX as well as
XXXX and XXXX which may apply to subsequent phases of the XXXX.
The objectives of this process are to:
1. provide the XXXX a mechanism to process both XXXX and XXXX XXXX
XXXX and XXXX;
2. provide a single point of XXXX for XXXX XXXX and XXXX the XXXX
must consider;
3. facilitate the XXXX in rapid XXXX XXXX and XXXX assessment and
disposition;
4. provide an XXXX of the need to implement a XXXX or XXXX an XXXX
and the XXXX XXXX of that XXXX or XXXX; and
5. provide a formal review and a basis for standard reporting of
XXXX XXXX and XXXX XXXX and XXXX.
D. Reporting and Project Control
The Report Project Status process communicates project progress
versus project plans. XXXX Project status will be communicated to
members of the Unisource XXXX, Unisource XXXX XXXX and XXXX
structure, the XXXX XXXX, and other XXXX parties. This process will
be used XXXX XXXX on an ongoing basis. Assistance will be provided
to the XXXX to monitor and evaluate the progress of the XXXX
Project against plans, and any necessary corrective action will be
initiated by the XXXX.
The objectives of this process are to report:
1. the progress of the XXXX Project toward its objectives, as
measured against the Project plans;
2. XXXX evaluation of that progress;
3. XXXX decisions as to any corrective action, problem resolution
and issue management;
4. facilitate developing communication mechanisms for the XXXX
Project and the XXXX; and
5. interface with other groups as designated by the XXXX where
coordination of activities for the XXXX XXXX Project is
required.
IV. Unisource Responsibilities
A. Unisource will provide timely access to necessary resources which
may be identified during this project as being required to support
the goals and objectives of this Project.
B. The XXXX is charged with responsibility for the total XXXX Project.
V. Deliverables Summary
Project deliverables will be produced throughout the life cycle of the
Transition Project in accordance with a schedule determined by the ETC.
Transition Project Deliverables are as follows:
A. XXXX Project Plan
B. Project Standards and Procedures
C. Project Status
D. Project Communications and Assessments
E. Project Approvals
F. XXXX Log
G. XXXX Log
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 18 of 39
Section N-3
XXXX XXXX XXXX
VI. Completion Criteria
The XXXX Project will be complete when all the XXXX in the Project Plan
are completed by the XXXX XXXX and XXXX by XXXX or when the XXXX of
XXXX XXXX commitment has been XXXX unless otherwise XXXX with Unisource
approval and XXXX of XXXX as applicable.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 19 of 39
Schedule N
Projects
Section N-4
XXXX XXXX XXXX XXXX
I. Scope
The XXXX project is XXXX with the XXXX Project. The joint XXXX and XXXX will
develop XXXX. Representatives from the XXXX development team will assist the
XXXX Team in defining these XXXX within the XXXX of the XXXX software XXXX.
During this effort the XXXX will XXXX the XXXX in developing XXXX XXXX, XXXX
process XXXX XXXX, and XXXX materials.
XXXX will support, to the extent XXXX by the XXXX of XXXX, all XXXX XXXX
XXXX currently supported by the XXXX. Any additional XXXX, will be supported
via XXXX as part of the XXXX.
XXXX XXXX include but are not limited to:
A. XXXX XXXX
B. XXXX XXXX
C. XXXX
D. XXXX
E. XXXX Management
F. XXXX Management
G. XXXX XXXX Planning ("XXXX")
H. XXXX
I. XXXX
J. XXXX Management
K. XXXX
L. XXXX
M. XXXX Reporting
N. XXXX
O. XXXX
In addition to the above XXXX, XXXX will provide support for XXXX, XXXX,
XXXX and XXXX, and XXXX until the XXXX XXXX is installed in each XXXX. This
level of support will be limited to the XXXX provided within the XXXX
software XXXX.
The types of XXXX which will be XXXX to XXXX from the XXXX systems to the
XXXX XXXX will fall into XXXX basic XXXX:
A. unload XXXX XXXX from XXXX XXXX to XXXX;
B. reload and validate XXXX to XXXX and XXXX the XXXX XXXX; and
C. migration XXXX between XXXX and XXXX, where the XXXX may not yet have
been XXXX to XXXX and XXXX standards.
II. Project Management/Methodology Approach
The NADS project shall use the Project Management methodology set forth in
Schedule H.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 20 of 39
Section N-4
XXXX XXXX XXXX XXXX
III. ISSC Responsibilities
ISSC will
A. provide an ISSC XXXX Project Manager
B. document the feasibility of running XXXX of Unisource XXXX on the XXX
XXXX of hardware and software XXXX by XXXX and XXXX
C. define, document and develop the XXXX required for the XXXX between
the XXXX XXXX and the Unisource XXXX,
D. define, document and develop the XXXX required for the XXXX from the
XXXX XXXX environment (i.e., the XXXX XXXX) to the XXXX XXXX
environment;
E. prepare the detailed XXXX XXXX for the XXXX subsystem and have
primary responsibility for XXXX the detailed XXXX for the XXXX within
the XXXX of the XXXX XXXX package and will XXXX XXXX, provided, that
the XXXX shall not XXXX the XXXX of XXXX for XXXX and no
modifications to the XXXX supplied XXXX XXX are included in this
effort;
F. develop the detailed XXXX XXXX models, XXXX models, and XXXX XXXX
required to support the XXXX;
G. provide XXXX modules to XXXX from the XXXX to the XXXX subsystem in
the following XXXX categories;
1. XXXX modules to XXXX from Unisource XXXX to XXXX
2. reload XXXX and XXXX to XXXX and XXXX the XXXX, and
3. XXXX modules between XXXX and XXXX systems, where the XXXX may
not yet have been XXXX to XXXX and XXXX standards.
H. provide XXXX which will coincide with XXXX
I. perform XXXX beginning in a XXXX, at least XXXX prior to XXXX XXXX
roll-out of the XXXX in each XXXX,
J. provide a XXXX which will remain with the XXXX to provide post XXXX
and XXXX for up to XXXX after the XXXX associated with said XXXX is
XXXX to XXXX
K. develop XXXX XXXX,
L. perform XXXX of Unisource XXXX at XXXX XXXX location at XXXX and at
the XXXX,
M. develop XXXX on the XXXX of XXXX XXXX and XXXX and XXXX XXXX XXXX,
N. XXXX up to XXXX frequent XXXX and up to XXXX Unisource XXXX XXXX;
O. XXXX the XXXX for tailoring XXXX and XXXX modules against the XXXX
and XXXX XXXX,
P. perform XXXX to XXXX Unisource XXXX through the XXXX at XXXX XXXX to
XXXX that the product XXXX at an XXXX of XXXX as defined by
Unisource. This XXXX will be XXXX by XXXX the Unisource XXXX to XXXX
and executing these XXXX on the proposed XXXX platform. A performance
XXXX will be used to XXXX and XXXX and XXXX. Performance XXXX will be
XXXX and XXXX to Unisource,
Q. develop XXXX materials for XXXX session; and
R. within the XXXX prior to the XXXX to XXXX, provide XXXX to Unisource
listing all XXXX that will not XXXX, and XXXX associated with the
XXXX XXXX on a XXXX by XXXX basis
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 21 of 39
Section N - 4
XXXX XXXX XXXX XXXX
IV. Unisource Responsibilities
Unisource will
A. provide a primary contract for XXXX who serves as the Unisource XXXX
Project Manager for that XXXX:
B. complete that part of the XXXX of its basic XXXX necessary for ISSC to
XXXX the XXXX, including XXXX and XXXX projects by XXXX, 19XX;
C. own the XXXX for XXXX and Unisource will authorize XXXX to act as their
XXXX to allow ISSC XXXX of the XXXX for the duration of the contract;
D. provide XXXX XXXX XXXX representing annual XXXX of both XXXX and XXXX
representing XXXX which account for XXXX of the total XXXX XXXX on a
XXXX, XXXX with XXXX requirements and any XXXX activity;
E. provide not less than XXXX for each of the XXXX XXXX that are familiar
with both the XXXX of Unisource and the XXXX of those XXXX within the
XXXX software;
F. following the XXXX and XXXX, prioritize the list of required XXXX to
XXXX;
G. assist in defining XXXX for XXXX, XXXX, XXXX and XXXX used in migrating
its XXXX XXXX to XXXX;
H. provide XXXX or XXXX of the XXXX to the ISSC XXXX Project Manager within
XXXX after XXXX;
I. XXXX and XXXX the XXXX XXXX schedule and provide facilities at each of
the XXXX with at least XXXX for XXXX and XXXX capable of handling up to
XXXX concurrent XXXX to XXXX each and provide a XXXX by XXXX XXXX prior
to the XXXX of XXXX;
J. make its XXXX for XXXX during the XXXX it will be XXXX to the XXXX of a
given XXXX system and appropriately schedule it's XXXX into XXXX of these
XXXX;
K. be responsible for all XXXX and XXXX incurred by it's XXXX participating
in XXXX;
L. XXXX for all XXXX and XXXX for Unisource XXXX attending XXXX;
M. review and XXXX or XXXX interface XXXX documents;
N. review and XXXX or XXXX XXXX XXXX documents for XXXX to XXXX XXXX;
O. be responsible for any XXXX requirements necessary to XXXX to the XXXX
system;
P. develop XXXX plan including XXXX, XXXX, XXXX and XXXX XXXX prior to the
start of XXXX;
Q. review and approve or disapprove the XXXX XXXX;
R. provide an output XXXX for XXXX in XXXX where neither XXXX or XXXX are
XXXX; and
S. provide XXXX facilities at the Unisource XXXX location at XXXX and at the
XXXX XXXX.
V. Project Deliverables
A. Project XXXX Plan
B. Project XXXX Reports
C. Product XXXX Plan
D. XXXX
E. Product XXXX Results
F. XXXX XXXX sign-off
G. XXXX Environment
H. XXXX Environment
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 22 of 39
Section N-4
XXXX XXXX XXXX XXXX
I. System XXXX
J. Production XXXX
K. Functional XXXX
L. XXXX XXXX and XXXX Plans
M. XXXX
N. XXXX XXXX & XXXX
O. XXXX XXXX Document
P. XXXX XXXX & XXXX
Q. XXXX Document
R. XXXX XXXX
S. XXXX plan
T. XXXX Test
U. XXXX reports
V. Sample XXXX reports
W. XXXX
X. XXXX Plan
Y. XXXX and XXXX Plan
Z. XXXX Plan
AA. XXXX XXXX Test
AB. Operational XXXX
AC. On-going XXXX
AD. XXXX report
VI. Completion Criteria
Unisource shall XXXX the XXXX system upon successful completion of the
XXXX.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 23 of 39
Schedule N
Projects
Section N-5
XXXX XXXX XXXX
I. SCOPE
ISSC will design, develop, test and install the XXXX XXXX XXXX (XXXX)
subsystem in accordance with the following. The XXXX subsystem shall have
the XXXX as defined in the XXXX generated XXXX entitled "XXXX Requirements"
dated XXXX and the "XXXX XXXX Report" dated XXXX. The XXXX subsystem shall
XXXX with XXXX XXXX of the XXXX Packaged software version XXXX. The
permanent XXXX shall only be installed at those sites that have been
migrated to the XXXX subsystem. The XXXX subsystem shall have sufficient
XXXX to accept the XXXX subsystem XXXX, XXXX and XXXX for normal
operations, and the XXXX XXXX XXXX includes the XXXX, XXXX and XXXX
necessary for XXXX.
II. Project Management
The XXXX project shall utilize the project management methodology as
defined in Schedule H.
III. ISSC RESPONSIBILITIES
ISSC shall:
A. perform a XXXX XXXX study to determine the XXXX XXXX of the XXXX system
that can be supported by the XXXX XXXX;
B. design, develop, test and deliver a XXXX subsystem that contains the
XXXX defined in the XXXX XXXX to the XXXX that the XXXX can be supported
by the XXXX software without XXXX. As required, the XXXX subsystem shall
contain the necessary XXXX to the mutually agreed upon XXXX XXXX, and
shall contain XXXX and XXXX functionality;
C. prepare a detailed XXXX XXXX for the XXXX subsystem. This XXXX shall
reflect the results of the XXXX Project, the XXXX, and shall detail any
XXXX that must be XXXX for the XXXX subsystem. At such time as Unisource
XXXX the XXXX requirements, ISSC shall then XXXX to an XXXX of XXXX, a
completion XXXX and a XXXX to provide said XXXX and the XXXX shall be
XXXX assuming no further XXXX XXXX;
D. XXXX the XXXX subsystem in the Unisource XXXX XXXX which will include
the following:
1. XXXX an XXXX and XXXX Unisource with a XXXX for the XXXX XXXX to
supporting XXXX throughout the XXXX migrations. This XXXX may XXXX
additional XXXX support and XXXX development on each of the affected
XXXX;
2. XXXX from the XXXX Systems to a XXXX needed for XXXX and loading the
XXXX XXXX XXXX; and
3. XXXX the XXXX XXXX on the system and XXXX operation by conducting a
XXXX.
E. provide XXXX for XXXX subsystem XXXX as follows;
1. XXXX a maximum of XXXX, located at Unisource XXXX and XXXX;
2. conducting XXXX separate XXXX of XXXX duration; and
3. XXXX scheduling XXXX prior to the XXXX of a XXXX to XXXX.
F. conducting a XXXX to XXXX that the XXXX subsystem meets the XXXX
specification document; and
G. conducting a XXXX, using XXXX to XXXX that the XXXX subsystem meets the
XXXX specification document.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 24 of 39
Section N-5
XXXX XXXX XXXX
IV. UNISOURCE RESPONSIBILITIES
Unisource shall
A. provide XXXX to those XXXX that do not have XXXX installed.
B. support ISSC in determining the XXXX to XXXX the XXXX of migration to
XXXX.
C. provide its XXXX with the XXXX for handling regional XXXX that XXXX as
the XXXX are migrated to XXXX.
D. provide a XXXX business XXXX full XXXX to XXXX this project beginning
XXXX. This XXXX shall support ISSC in XXXX the XXXX to the XXXX XXXX
resulting from the XXXX XXXX XXXX Project;
E. provide XXXX business XXXX XXXX to participate with XXXX XXXX;
F. participate in the XXXX of the XXXX subsystem;
G. participate in the XXXX of the XXXX subsystem at the location of the
XXXX being XXXX,
H. provide XXXX facilities to support XXXX. Such facilities shall include
a XXXX and a XXXX capable XXXX for XXXX XXXX except at the XXXX which
shall provide a XXXX for every XXXX XXXX.
I. review and approve the XXXX requirements XXXX; and
J. complete that portion of the XXXX of its XXXX XXXX XXXX necessary for
ISSC to proceed with XXXX, including XXXX and XXXX by XXXX, 19XX.
V. Project Deliverables
A. XXXX Document
B. XXXX Specifications
C. XXXX documentation
D. XXXX Plan
E. XXXX Package
F. XXXX Guide
G. XXXX Guide
H. XXXX Hardware, software necessary for each XXXX
I. XXXX XXXX installations
J. XXXX XXXX Plan and
K. XXXX XXXX Plan
VI. Acceptance Criteria
Unisource shall XXXX each XXXX upon successful completion of the XXXX for
XXXX XXXX.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 25 of 39
Section N-8
4. provide critical product and market sales trends and forecasts to
aid in supplies management and customer service.
II. Project Management and Methodology Approach
The MIS Project shall conform to the ISSC Project Management
methodology set forth in Schedule H.
III. ISSC Responsibilities
A. Provide overall Project Management to oversee the development and
implementation of this system.
B. XXXX with the following XXXX and XXXX:
1. XXXX XXXX architecture;
2. XXXX architecture;
3. XXXX architecture;
4. XXXX architecture; and
5. XXXX/XXXX over systems usage.
C. Facilitate software XXXX and XXXX of the XXXX XXXX XXXX.
D. Provide software XXXX for the XXXX.
E. Provide XXXX XXXX management system and a high performance XXXX.
F. Manage the XXXX and XXXX of the specific XXXX associated with the XXXX
of this system.
G. Provide the development XXXX including the XXXX XXXX and XXXX
management XXXX.
H. Maintain, support and enhance the XXXX.
I. Develop XXXX to the appropriate XXXX (XXXX), to facilitate XXXX XXXX to
the XXXX XXXX XXXX.
IV. Unisource Responsibilities
A. Populate the XXXX of the XXXX System.
B. Maintain and refresh the XXXX XXXX.
C. Ensure the XXXX System XXXX XXXX and XXXX.
D. Provide a list of personnel authorized to access the XXXX XXXX System.
E. Complete the XXXX XXXX number and XXXX number XXXX.
F. Supply XXXX workstations XXXX as the primary XXXX XXXX XXXX.
G. Provide internally available information (XXXX, XXXX data, XXXX, XXXX
XXXX information, XXXX) to populate the XXXX component of the XXXX XXXX
System.
V. Project Deliverables
A. XXXX Report
B. XXXX Design Report
C. XXXX Plan - XXXX Plan
D. XXXX Report
E. XXXX Procedures
F. XXXX Descriptions
G. XXXX Plan - XXXX Plan
H. XXXX XXXX Design
I. XXXX XXXX Report
J. XXXX Report
December 22 1993
ISSC/Unisource Confidential Schedule N Page 32 of 39
Section N-8
XXXX XXXX System
K. XXXX Manual
L. XXXX XXXX Report
M. XXXX XXXX
N. XXXX - Refined
O. XXXX Plan - XXXX Plan
P. User XXXX - Refined
Q. XXXX Log
R. XXXX XXXX Test
S. XXXX Plan
VI. Completion Criteria
Unisource shall XXXX the XXXX XXXX Systems upon successful completion of
the XXXX XXXX XXXX XXXX.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 33 of 39
Schedule N
Projects
Section N-9
XXXX XXXX Systems
I. Scope
The XXXX XXXX System to which this Project Section applies, pertains to the
development, implementation and support of a series of XXXX XXXX systems
entitled;
A. XXXX Management
B. XXXX Reporting
C. XXXX Management (Relations)
Information maintained and controlled by various data files within the XXXX
XXXX System of XXXX will be the primary source from which the
reports/extracts for the XXXX Management, XXXX Reporting and XXXX XXXX
Systems will be developed. The specific subsystems to be accessed of this
soft-ware product will be determined during the respective requirements
analysis phases of each system project initiative. The XXXX XXXX Systems
will be a query and reporting system in its design architecture extracting
appropriate information from the transaction level databases already
available. Some of the requirements for the XXXX XXXX System will be
addressed by the system features and capabilities presently offered by XXXX
XXXX XXXX System. A high XXXX query/XXXX tool is required to facilitate the
XXXX of XXXX XXXX and XXXX and the XXXX presentations and XXXX that will
ensue due to the nature of the information being accessed. XXXX Management
and XXXX XXXX Systems will be resident on those computer processors
supporting the informational demands of the various Unisource regions and
corporate headquarters. XXXX XXXX System and the XXXX Management and XXXX
XXXX Systems for enterprise-wide collection and analysis will be resident on
the processor dedicated to serving corporate and enterprise-wide functions.
The roll out of the XXXX Management and XXXX XXXX Systems to the specific
regions throughout Unisource will occur during or after the roll out of the
XXXX XXXX XXXX System at each specified region. The first region, for
example, to receive the XXXX Management and XXXX XXXX system will be the
XXXX XXXX of Unisource, the region scheduled to receive the XXXX XXXX XXXX
XXXX System initially.
The stream of information between Unisource and its suppliers allies will be
facilitated through XXXX links and will utilize a uniform product XXXX code.
II. Project Description
A. XXXX XXXX System
The XXXX XXXX System will provide Unisource management with the XXXX to
XXXX XXXX the XXXX of XXXX XXXX programs and products. The system will
XXXX all XXXX and XXXX at each XXXX and XXXX the XXXX for XXXX by
Unisource management.
The system will XXXX information within each XXXX and XXXX for XXXX wide
usage and XXXX standard reports describing XXXX and XXXX XXXX XXXX by
XXXX (XXXX and XXXX) and for each XXXX XXXX. For the XXXX XXXX, XXXX,
XXXX and XXXX, XXXX will be available, segmented by XXXX, XXXX, XXXX and
XXXX (XXXX, XXXX, XXXX, XXXX). Similar XXXX XXXX will be generated for
the XXXX XXXX, XXXX by XXXX (quick XXXX, XXXX print, XXXX), XXXX (XXXX),
and XXXX XXXX (XXXX, XXXX). Aside from standard reports, the XXXX XXXX
System will provide Unisource with a XXXX and XXXX technique of gathering
and XXXX XXXX XXXX. The system will include a series of ad hoc and query
reporting capabilities to XXXX XXXX XXXX retrieval and to provide a XXXX
XXXX environment. The key to XXXX specific performance will be the
consistent assignment of each XXXX, XXXX and XXXX to a specific XXXX or
XXXX of XXXX based on uniform standards.
The XXXX can then be used to XXXX XXXX XXXX XXXX, the effectiveness of
new XXXX and XXXX XXXX (XXXX XXXX strategies, XXXX XXXX, etc.) as
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 34 of 39
Section N-9
XXXX XXXX Systems
well as provide the basis for XXXX XXXX. The same information, when XXXX
appropriately, can be shared with XXXX to XXXX in measuring the
effectiveness of XXXX XXXX/ Unisource XXXX.
B. XXXX XXXX System
While the new XXXX, XXXX and XXXX XXXX systems are to be XXXX throughout
Unisource over the next several XXXX the XXXX XXXX System will be XXXX
XXXX at the effective XXXX and XXXX of day to day XXXX activities. There
will be significant XXXX for XXXX, XXXX and XXXX operational XXXX and
XXXX, to assist Unisource management at corporate and regional levels
for XXXX XXXX.
The XXXX XXXX System will be XXXX for usage at the XXXX level and at the
XXXX level for XXXX XXXX and XXXX. At the XXXX level, this system may
XXXX pertinent XXXX at regular intervals from XXXX XXXX specific XXXX.
The system will provide the XXXX for XXXX Unisource XXXX and XXXX XXXX
progress and expectations. In particular, the system will include but
not be limited to, the following functions:
1. XXXX by XXXX/XXXX/XXXX
2. XXXX XXXX including XXXX turnover, XXXX XXXX XXXX percent XXXX,
average XXXX percent XXXX etc.
3. XXXX XXXX segment XXXX including current XXXX XXXX, historical XXXX
and future XXXX XXXX
4. Financial XXXX XXXX
The XXXX maintained and reported by this XXXX will be XXXX maintained
XXXX to be of XXXX to executive XXXX XXXX. Where current XXXX is XXXX to
decisions, real time XXXX XXXX can be entertained.
C. XXXX XXXX System
The XXXX XXXX System will be responsible for providing all XXXX to
facilitate Unisource's XXXX with its XXXX.
XXXX XXXX currently involves the function of XXXX XXXX. The total XXXX
XXXX System will provide XXXX XXXX by XXXX and XXXX XXXX in order to
define XXXX XXXX and to provide the flexibility required to respond to
XXXX customer XXXX levels the system XXXX.
Increasing emphasis on XXXX XXXX management will require XXXX XXXX
developed by XXXX suppliers. The XXXX XXXX System will support this
effort through the sharing of XXXX XXXX data by XXXX XXXX, XXXX
management XXXX and required XXXX service XXXX.
As relationships to XXXX are XXXX to establishing solid XXXX XXXX
relationships, the XXXX XXXX of XXXX data and related XXXX XXXX data
will be an effective means to serving true XXXX XXXX XXXX.
III. Project Management and Methodology Approach
The XXXX Project shall conform to the ISSC Project Management methodology
set forth in Schedule H.
IV. ISSC Responsibilities
A. Provide the overall project management to oversee development and
implementation of the XXXX XXXX Systems.
B. Provide the integrated architecture and infrastructure necessary to
support these series of executive based systems including:
1. Computer XXXX
2. XXXX architecture,
3. Communications XXXX,
4. Data XXXX, and
5. Documentation/procedures over XXXX XXXX.
C. Critical functions to be included in the XXXX XXXX System
1. XXXX XXXX XXXX by supplier XXXX and product.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 35 of 39
Section N-9
XXXX XXXX Systems
2. Actual XXXX XXXX by XXXX;
3. Actual XXXX XXXX by XXXX;
4. Actual XXXX XXXX by XXXX XXXX; and
5. Actual XXXX XXXX by XXXX and XXXX within that XXXX.
D. Conduct the XXXX software XXXX XXXX and XXXX of the XXXX XXXX
Systems.
E. Manage the XXXX and XXXX of the specific XXXX associated with the XXXX
of each system comprising the portfolio of the XXXX XXXX Systems.
F. Provide the XXXX XXXX including the XXXX, XXXX development XXXX and
project XXXX XXXX.
G. Maintain and support the XXXX XXXX XXXX.
H. Provide XXXX maintenance and support for the XXXX XXXX System.
I. Provide a high performance XXXX/XXXX.
J. Develop XXXX and XXXX as necessary to support the XXXX XXXX XXXX XXXX
System and those portions of the XXXX System, to XXXX XXXX System.
K. Determine the XXXX required from the XXXX and provide temporary
linkages to the XXXX during XXXX.
V. Unisource Responsibilities
A. Populate the XXXX that make up the XXXX XXXX System.
B. Maintain and refresh the XXXX XXXX System XXXX.
C. Ensure the XXXX System XXXX XXXX and XXXX.
D. Learn basic routines and functions of the XXXX selected to XXXX these
XXXX through XXXX provided by the ISSC team.
E. Provide availability of XXXX linkage between Unisource and XXXX for the
XXXX XXXX XXXX System.
F. Supply XXXX workstations (XXXX) as the primary XXXX XXXX XXXX.
G. Complete that part of the XXXX product XXXX currently underway at
Unisource necessary for ISSC to XXXX this XXXX.
H. Determine the specific XXXX for the process areas listed below:
1. XXXX and XXXX
2. XXXX Service
3. Measurement
4. XXXX Management
5. XXXX and XXXX Management
VI. Project Deliverables
A. XXXX Report
B. XXXX Report
C. XXXX Plan - XXXX Plan
D. XXXX XXXX Report
E. XXXX XXXX Procedures
F. XXXX Descriptions
G. XXXX Plan - XXXX Plan
H. XXXX XXXX Design
I. XXXX XXXX Report
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 36 of 39
Section N-9
XXXX XXXX Systems
J. Testing Design Report
K. User Procedure Manual
L. Operation Readiness Test
M. Acceptance Test Report
N. Master Plan - Evolution Plan
O. User Infrastructure - Refined
VII. Completion Criteria
Unisource shall accept each of the XXXX upon successful completion of the
XXXX XXXX XXXX.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 37 of 39
Schedule N
Projects
Section N-10
XXXX XXXX XXXX
I. Scope
Currently Unisource utilizes various XXXX XXXX XXXX XXXX to meet its
business needs. These solutions are XXXX with varying XXXX of XXXX. The
XXXX XXXX represent a reasonable XXXX point but are not XXXX because of a
lack of a XXXX XXXX in addressing the XXXX XXXX from the perspective of
XXXX and XXXX management. The XXXX XXXX have focused on providing XXXX to a
XXXX or a XXXX XXXX. Therefore, this Project Section addresses the XXXX of
the multiple XXXX XXXX XXXX and the XXXX and XXXX of the XXXX of an XXXX
XXXX software XXXX which XXXX Unisource's XXXX. This XXXX will include an
impact XXXX of the current XXXX of XXXX solutions across the Unisource
XXXX. The base transaction set that will be included for day one XXXX will
contain the XXXX XXXX at a XXXX.
Transaction Number Description
810 XXXX
820 XXXX XXXX/XXXX XXXX
823 XXXX
832 XXXX
848 XXXX XXXX XXXX XXXX
850 XXXX XXXX
855 XXXX XXXX XXXX
857 XXXX
859 XXXX XXXX
865 XXXX XXXX XXXX XXXX
Currently within Unisource, an XXXX XXXX has been XXXX to address XXXX
XXXX needs. This will be addressed in the XXXX XXXX XXXX XXXX Section.
II. Project Management and Methodology Approach
The XXXX Project shall XXXX to the XXXX XXXX XXXX methodology set forth in
Schedule H.
III. ISSC Responsibilities
A. Provide overall project management to oversee the successful development
and implementation of the XXXX system.
B. Provide the integrated XXXX and XXXX necessary to support this system in
including:
1. XXXX XXXX architecture;
2. XXXX architecture;
3. Communication architecture;
4. XXXX architecture; and
5. Documentation/procedures over XXXX XXXX.
C. XXXX XXXX will adhere to industry standards.
D. XXXX can accommodate XXXX and XXXX XXXX profiles.
E. The XXXX XXXX will be rolled out along with the XXXX systems.
F. Existing security within XXXX and XXXX translator XXXX is adequate.
G. The XXXX solution will be XXXX and XXXX compatible.
H. The software vendor will provide the base package training.
I. Design, develop and implement the XXXX solutions.
J. Manage the XXXX and XXXX of the specific tasks associated with the XXXX
of this system.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 38 of 39
Section N-10
XXXX XXXX XXXX
IV. Unisource Responsibilities
A. Provide access to the appropriate personnel within the organization
to facilitate the accelerated Project time frame.
B. Provide access to all XXXX systems and related data to facilitate
the accelerated Project time frame.
C. Prioritize the current XXXX XXXX to be supported.
D. Set-up and communicate customer and/or vendor profiles to process
XXXX transactions.
E. Complete that portion of common product numbers project necessary
for ISSC to proceed with this Project by XXXX.
F. Implement the appropriate business processes prior to implementation
of the XXXX solution.
G. Select and negotiate the XXXX XXXX XXXX (XXXX) XXXX as a part of the
XXXX agreement.
H. Appoint a single project sponsor within Unisource.
V. Project Deliverables
A. Business Area Requirements
B. Business Area Strategy Model
C. Finalist XXXX & XXXX Model
D. Master Plan - Development Plan
E. XXXX XXXX Model
F. Project Charter
G. Short-list Evaluation Model
H. Deliverable Scope - Integration & Testing Phase
I. Application Software Unit and Integration Test Report
J. Master Plan - Implementation Plan
K. Package Application - Unit and Integration Tested
L. Package Integration Environment
M. XXXX XXXX - System Tested
N. XXXX XXXX Design Report
O. XXXX XXXX Environment
P. System Test Report
Q. User Procedure Manual
R. Training Program
S. Package Test Design Report
T. Operation Readiness Test
U. Acceptance Test Report
V. Implementation Plan
VI. Completion Criteria
Unisource shall accept the XXXX XXXX upon successful completion of the
Operation Readiness Test.
December 22, 1993
ISSC/Unisource Confidential Schedule N Page 39 of 39
ISSC / Unisource
Agreement for Information Technology Services [ART APPEARS HERE]
- --------------------------------------------------------------------------------
Schedule O
Affected Employees and Personnel Transition
Section O-1
Affected Employees - United States
No. LOCATION EMPLOYEE NAME POSITION DESCRIPTION BONUS DOH ANNUAL $
1. Butler - Denver Arceneaux, Susan Ops Spt Analyst II 06/15/81 $32,400-US
2. Butler - Denver Baker, Dawn Systems Consultant 05/09/83 $58,500-US
3. Butler - Denver Bollig, Deborah Project Leader 09/09/91 $53,000-US
4. Butler - Denver Clay, Laurel Ops Spt Analyst II 09/30/86 $38,500-US
5. Butler - Denver Cosyns, Kirby Programmer/Analyst 02/25/85 $35,000-US
6. Butler - Denver Drutar, Ricky Computer Ops Mgr 06/08/81 $48,000-US
7. Butler - Denver Durbin, Troy Programmer/Analyst 11/07/88 $32,800-US
8. Butler - Denver Giesler, Louis Technical Analyst 04/11/88 $32,800-US
9. Butler - Denver Haber, Klee Ray Computer Operator 04/16/91 $19,800-US
10. Butler - Denver Hendrick, David Sr Computer Operator 07/26/82 $28,300-US
11. Butler - Denver Jeffries, Jennie Programmer Analyst 12/12/88 $33,000-US
12. Butler - Denver Kapczynski, Michele Computer Operator II 05/26/82 $23,300-US
13. Butler - Denver Mattie, David Programmer Analyst 06/01/83 $38,400-US
14. Butler - Denver McQuaid, Danielle Systems Analyst 12/02/91 $40,800-US
15. Butler - Denver Melka, Scott Sr Systems Analyst 07/08/91 $42,300-US
16. Butler - Denver Miller, Lori Info Ctr/BMW Supervisor 09/02/82 $45,200-US
17. Butler - Denver Naous, Ahlam Programmer I 04/06/92 $30,900-US
18. Butler - Denver Ray, Diane Programmer II 11/04/91 $28,400-US
19. Butler - Denver Rothchild, Donna Ops Spt Analyst II 01/13/86 $28,100-US
20. Butler - Denver Roth, Michael Computer Operator II 11/18/91 $20,000-US
21. Butler - Denver Sebesta, Shirley Sr Data Entry Operator 10/03/83 $24,000-US
22. Butler - Denver Siewert, Dianne Op Spt Analyst II 05/03/82 $32,100-US
23. Butler - Denver Smith, Niki Sys Dev/Proj Mgr 03/14/83 $54,800-US
24. Butler - Denver Spaulding, Kathleen Sr Systems Analyst 12/12/83 $49,300-US
25. Butler - Denver Von Feldt, Pattison Programmer/Analyst 12/14/76 $40,600-US
26. Carson - California Coleman, Margaret Computer Operator 09/22/88 $36,871-US
27. Carson - California Lucas, Marcia Computer Operator 11/19/75 $24,717-US
28. Cincinnati Arnold, Ben Operator/Programmer 04/11/88 $31,018-US
29. Cincinnati Cowdrey, Robert Ops Mgr and Tech Svcs X 08/17/81 $58,318-US
30. Cincinnati Debord, Eddie Programmer/Analyst 06/03/85 $44,982-US
31. Cincinnati Gosnell, Michael Computer Operator 04/18/88 $26,528-US
32. Cincinnati Jones, Jim Batch Systems Mgr X 07/01/76 $74,986-US
33. Cincinnati Klein, Robert Programmer/Analyst 07/01/85 $40,814-US
34. Cincinnati O'Donnell, Joe Sys Dev Mgr, US Ops X 03/19/79 $70,018-US
35. Cincinnati Patten, Charles Programmer/Analyst 05/09/88 $46,202-US
36. Cincinnati Turner, Bill Manager, On-line Sys X 02/01/76 $67,210-US
37. COPCO - Columbus Barnhart, Jay Computer Programmer 10/12/92 $29,744-US
38. COPCO - Columbus Binder Stephen Info Tech Mgr X 02/13/89 $65,130-US
39. COPCO - Columbus Hedrick, Marilyn Ops/Spt Analyst(Part Time) 07/06/92 $30,243-US
40. COPCO - Columbus Marquardt, Michael Computer Programmer 06/08/92 $44,100-US
41. COPCO - Columbus Penn, Saprina Hdw Support & Operations 08/30/89 $22,126-US
42. COPCO - Columbus Rupert, David Computer Programmer 09/05/89 $36,712-US
43. COPCO - Columbus Thompson, Tamara Comp Ops Supervisor 06/18/79 $35,776-US
44. Garrett - Philadelphia Dinardo, Charles Operations Supervisor 05/01/78 $28,662-US
45. Garrett - Philadelphia MacSaveny, Donald Programmer/Analyst 05/16/77 $53,716-US
46. Garrett - Philadelphia Morrison, George Sr Programmer/Analyst 08/17/87 $54,680-US
47. Garrett - Philadelphia Nigro, John Computer Operator II 04/20/87 $27,560-US
48. Monarch - Houston Mingo, Kathy Computer Operator 04/01/82 $24,824-US
49. Monarch - Houston O'Neill, Carol Programmer 05/03/82 $28,764-US
DRAFT December 21, 1993
ISSC/Unisource Confidential Schedule O Page 1 of 4
Section O-1
Affected Employees - United States
NO. LOCATION EMPLOYEE NAME POSITION DESCRIPTION BONUS DOH ANNUAL $
50. Monarch - Houston Warhoe, Brian Info Tech Mgr X 07/01/91 $56,182- US
51. Northeast Region - Conn Cyr, Loretta Sr Programmer/Analyst 09/28/92 $47,800- US
52. Northeast Region - Conn Donato, Vito Applications Specialist 04/17/89 $46,865- US
53. Northeast Region - Conn Gable, Kayellen Ops Spt Analyst 02/16/93 $28,500- US
54. Northeast Region - Conn Mody, Arvinda Sr Programmer Analyst 05/10/93 $44,000- US
55. Northeast Region - Conn Pisko, Linda Sr Computer Operator 10/11/93 $27,048- US
56. Northeast Region - Conn Schleicher, Randy Sr Programmer Analyst 11/23/88 $42,600- US
57. Northeast Region - Conn Tran, Phuong Van Sr Programmer/Analyst 05/07/98 $35,000- US
58. Northeast Region - Conn Tyson, Emma Computer Operator 11/20/84 $23,566- US
59. Northeast Region - Conn Whiting, Kenneth Sr Programmer/Analyst 05/10/93 $37,000- US
60. Oyster Point - San Fran Alegata, Steve Computer Operator 07/23/84 $27,912- US
61. Oyster Point - San Fran Barnes, Kenneth Sr Systems Analyst 02/07/83 $56,013- US
62. Oyster Point - San Fran Berlin, James Programmer/Analyst 08/12/85 $44,247- US
63. Oyster Point - San Fran Dawson, John Systems Analyst 03/16/81 $53,380- US
64. Oyster Point - San Fran Descalzo, Vicki Info Support Analyst 04/11/88 $30,432- US
65. Oyster Point - San Fran Esquibel, Cynthia Info Support Analyst 09/04/84 $34,680- US
66. Oyster Point - San Fran Gorospe, Arturo Computer Operator 04/02/84 $25,869- US
67. Oyster Point - San Fran Jensen, Walter MIS Operations Mgr 03/04/68 $51,772- US
68. Oyster Point - San Fran Kinyauo, Kathee Computer Operator 01/02/91 $23,887- US
69. Oyster Point - San Fran Palma, Ronald Systems Analyst 12/17/90 $47,741- US
70. Oyster Point - San Fran Prasadi, Rajesh Computer Operator 01/06/83 $26,753- US
71. Oyster Point - San Fran Rico, Hipolito Systems Analyst 03/06/89 $45,309- US
72. Oyster Point - San Fran Sieg, Wallace MIS Dir X 06/24/86 $76,960- US
73. Oyster Point - San Fran Stewart, J. Michael Sr Systems Analyst 05/06/93 $52,000- US
74. Oyster Point - San Fran Ulrich, Raymond Sr Systems Analyst 06/13/88 $54,208- US
75. PCA Central - St. Louis James, Cherie Computer Operator 03/22/93 $25,750- US
76. PCA Central - St. Louis Lenze, Dale Programmer 08/17/92 $39,700- US
77. PCA Central - St. Louis Newton, Verlinda Help Desk Coordinator 11/30/92 $33,800- US
78. PCA Central - St. Louis Ratterman, Ronald Programmer 10/25/88 $39,200- US
79. PCA Central - St. Louis Weber, Jerry Info Tech Manager X 09/22/75 $69,400- US
80. Unijax - Jacksonville Bacon, Roosevelt Computer Operator 06/25/98 $27,256- US
81. Unijax - Jacksonville Barker, Rick Programmer/Analyst 05/26/87 $41,248- US
82. Unijax - Jacksonville Bell, Edrena Data Entry & Control 05/07/98 $21,278- US
83. Unijax - Jacksonville Boree, David Systems Programmer 08/17/83 $51,362- US
84. Unijax - Jacksonville Bussey, Cecil Computer Operator 04/08/85 $26,484- US
85. Unijax - Jacksonville Denomme, Carol Tape Librarian 11/23/81 $24,334- US
86. Unijax - Jacksonville Giordano Jr., Frank Computer Ops Mgr 01/12/90 $30,724- US
87. Unijax - Jacksonville Hays, Michael Data Entry & Control 09/03/91 $20,612- US
88. Unijax - Jacksonville Head, Barbara Data Control Supervisor 04/01/81 $30,584- US
89. Unijax - Jacksonville Herrington, Hilda Programmer/Analyst 08/16/82 $49,845- US
90. Unijax - Jacksonville Hoppe, Elaine Programmer/Analyst 09/15/85 $43,659- US
91. Unijax - Jacksonville Kuczewski, Tony Project Analyst 06/01/82 $54,439- US
92. Unijax - Jacksonville Livingston, Bill Systems & Programming Dir X 08/31/81 $80,000- US
93. Unijax - Jacksonville Neal, Diana Help Desk Mgr 08/17/81 $56,335- US
94. Unijax - Jacksonville Olsen, Nancy Data Entry & Control 01/28/81 $25,786- US
95. Unijax - Jacksonville Poole, Steffanie Help Desk 05/17/89 $35,058- US
96. Unijax - Jacksonville Potfay, Wayne Help Desk 09/14/71 $42,726- US
97. Unijax - Jacksonville Shepler, Stephen Programmer/Analyst 05/17/93 $45,000- US
98. Unijax - Jacksonville Shupe, Doug Mgr Tech Support 11/07/79 $58,919- US
99. Unijax - Jacksonville Thompson, Bill Programmer/Analyst Mgr X 08/25/75 $77,186- US
100. Unijax - Jacksonville Turner, Jesse Computer Operator 03/05/98 $27,711- US
101. Unijax - Jacksonville Tye Jr., John Help Desk 10/02/77 $51,525- US
102. Unijax - Jacksonville Voss, Jeff Project Analyst 11/14/83 $60,079- US
103. Unijax - Jacksonville Ward, Pamela Help Desk 06/12/89 $34,252- US
104. Unijax - Jacksonville Wilkerson, James Operations Dir X 09/01/82 $82,516- US
105. Unijax - Jacksonville Wilson, Deniece Data Entry & Control 10/17/88 $21,880- US
106. Unijax - Jacksonville Wurth, Karl Programmer/Analyst 03/15/93 $47,250- US
DRAFT December 21, 1993
ISSC/Unisource Confidential Schedule O Page 2 of 4
uniskdo
Schedule O
Affected Employees and Personnel Transition
Section O-2
Affected Employees - Canada
NO. LOCATION EMPLOYEE NAME POSITION DESCRIPTION BONUS DOH ANNUAL $
1. Canada - Montreal Cordell, Kim Sr Programmer/Analyst 11/13/89 $35,088-CA
2. Canada - Montreal Filteau, Sylvie Programmer/Analyst 01/06/92 $43,860-CA
3. Canada - Montreal Finoli, Patricia Systems Analyst 09/24/86 $48,960-CA
4. Canada - Montreal Glatzfelder, Heinz Sys Dev Mgr, Fine Paper X 11/22/82 $64,056-CA
5. Canada - Montreal Lovegrove, Linda Programmer/Analyst 09/21/87 $45,398-CA
6. Canada - Montreal Mouktan, Mohamed Programmer/Analyst 03/05/90 $42,824-CA
7. Canada - Toronto Chung, Dominic Data Base Administrator 06/20/88 $67,473-CA
8. Canada - Toronto Fielder, Jim Sr Programmer/Analyst 06/22/88 $47,736-CA
9. Canada - Toronto Kanandreas, Dean Sr Programmer/Analyst 05/16/88 $55,692-CA
10. Canada - West Agellon, Roger Head Operator 03/10/90 $31,950-CA
11. Canada - West Clark, Eric Operator 01/01/93 $24,245-CA
12. Canada - West Harvey, Cameron Computer Operator 07/04/91 $26,388-CA
13. Canada - West Hong, Michael Systems Manager 06/13/91 $34,700-CA
14. Canada - West Roger, Gary Ops Mgr, Info Sys X 07/02/70 $60,835-CA
15. Canada - West Samson, Emmanuel Computer Operator 11/20/90 $27,725-CA
16. Canada - West Wu, Richard Data Processing Analyst 03/02/92 $36,238-CA
DRAFT December 21, 1993
ISSC/Unisource Confidential Schedule O Page 3 of 4
uniskdo
Schedule O
Affected Employees and Personnel Transition
Section O-3
Personnel Transition
Major Events
Human Resource and Communications Tasks
EVENT DATES
Finalize plans - affected employees 11/12/93
(ISSC hire vs. Unisource retain)
ISSC Information Sessions for affected employees 11/12/93-12/1/93
. Contingent job offers made
. Employment process overview
. Benefits orientation
Receive employment applications form from employees 11/12/93-12/7/93
Schedule/conduct medical screening 11/17/93-1/7/94
Schedule/conduct individual manager/employee meeting 11/29/93-1/7/94
Deliver Employment Offer Letters 12/93
Acceptance offers due from employees 12/93
Begin employment processing 12/93-1/94
. Employees on ISSC compensation/benefits
New employee/manager orientation/education 1/94
. ISSC Corporate overview
. ISSC policies, practices, etc.
. Compensation program
. Performance planning/evaluation process
. Awards program
Managers enrolled in Corporate Management Training 2/94
DRAFT December 21, 1993
ISSC/Unisource Confidential Schedule O Page 4 of 4
ISSC / Unisource
Agreement for Information Technology Services [ARTWORK APPEARS HERE]
- --------------------------------------------------------------------------------
Schedule P
Procedures Manual Outline
1. Current Environment
Unisource site procedures for operations and AD/M Services in effect at each
Unisource Service Location prior to the Commencement Date will remain in
effect for that Unisource Service Location until implementation of the
Restructured Business Platform at that Unisource Service Location as
described in Schedule N.
2. Restructured Business Platform
ISSC is responsible for creating, updating and maintaining the ISSC
operations and AD/M Services Procedures Manual for the Restructured Business
Platform described in Schedule N, in consultation with Unisource and with
Unisource's prior approval of any Unisource obligations included therein.
ISSC shall include this documentation in the Procedures Manual:
a. reviewing operations documentation for adherence to operational
procedures and standards;
b. periodically distributing to Unisource employees, information bulletins
regarding new or changed operations and procedures;
c. updating and maintaining help desk documentation and procedures and
distributing to appropriate Unisource personnel; and
d. developing operations documentation for all Systems Software.
An example of a Procedures Manual index is depicted below:
1. Introduction
a. Purpose
b. Audience
2. Enforcement of Standards
3. Requirements Process
a. Introduction
b. What is REQMENT?
c. REQMENT Versus Service Request Documentation
d. When are REQMENTs required?
e. How does the REQMENT process work?
f. REQMENT Subscription List (Current Assignments)
4. Security
a. ISSC Data Center Security Requirements
5. Disaster Recovery
a. Overview
b. Critical Applications
c. Disaster Recovery Plan Outline
d. Operations
6. Production
a. Production Support
7. Customer System Hardware Service Call Procedures
a. Customer System Hardware (In Lexington)
b. Customer System Hardware (Remote)
c. Power-Up/Power-Down Procedures
d. Emergency Power-Down Sequence
e. Power-Up Sequence
8. Application Convention
a. Program IDs
b. Application Code Assignment Procedure
c. Production Data set Names
d. Examples of Production Data set
e. Label Information
f. JCL and PROCS
g. Examples of Naming Conventions
h. Reviewing JCL
i. JOB Class
j. JOB Statement Format
k. Critical Error Handling
l. Date - Compiled
m. Use of Live Test Data
n. Production Turnover Procedures - Operations
o. Production Turnover Procedures - Programming
p. Accessing Production Source Code
q. Reader Queue Dispositions
r. Output Queue Class
s. Output Queue Disposition
t. Report Distribution
December 22, 1993
ISSC/Unisource Confidential Schedule P Page 1 of 3
Schedule P
Procedures Manual Outline
9. Help Desk
a. Scope
b. Workstation Environment
c. Help Desk Procedures Documentation
d. Escalation Standards
e. Executive Alert Process
f. Alert Notification - Phase I
g. Alert Notification - Phase II
h. Alert Process Overview
i. Alert Process Flowcharts
j. Alert Responsibilities
k. Customer Alert Criteria
l. Notification Guidelines
m. Alert Open/Update/Closed Document Distrib-
ution
10. Technical Support
a. VAX Operating System
b. UNIX Operating System
c. Customer Procedures and Observances
d. Building A New SCP
e. Standalone Procedure for DDR DASD to Tape
f. Miscellaneous Support Procedures
g. Technical Observances
11. Network Configurations
a. Lexington to Customer Connection
b. Network Support
12. Configuration Management
a. Scope
b. Objectives
c. Layouts
13. Storage and Data Management Processes
a. Tape Backup
b. Database Administration
14. XXXX XXXX XXXX
a. Service Level Management
b. Maintenance Service
c. Disaster Recovery Services
d. Security
e. Problem/Change Management
1) Problem Management
a) Introduction
b) Related Publications
c) Mission
d) Scope
e) Objectives
f) Problem Definition
g) Problem Management Process
h) Problem Process Flow
i) Problem Record Flow
j) Process Overview
k) Recognition
l) Reporting
m) Problem Entry
n) Problem Determination
o) Severity Definitions
p) Changing Severity
q) Update and Exception Criteria
r) Update Criteria
s) Exception Criteria
t) Abeyant Problems
u) Target Date - Definition
v) SMC Review (target dates)
w) Outage Reporting
x) Problem Assignment
y) Problem Acceptance
z) Problem Reassignment
aa) Problem Notification
ab) Problem Documentation
ac) Bypass And Recovery
ad) Problem Resolution
ae) Problem Closure
af) Problem Monitoring/Escalation
ag) Escalation
ah) Responsibilities
ai) Department Coordinator Responsibilities
aj) SMC Coordinator Responsibilities
ak) Problem Management Reports
al) Problem Meetings
2) Change Management
a) Introduction
b) Change Definition
c) Change Management Objectives
d) Change Management Process
e) Change Management - Basics
f) Change Entry
g) Change Request Record
h) Required Field
i) Technical Assessment
j) Business Assessment
k) Change Scheduling
l) Change Approval
m) Change Testing
n) Installing Changes
o) Change Outage Recording
p) Reporting
q) Change Management Process Flow
(Graphic)
r) Change Management Procedures
s) Change Management Procedures
t) When Is A Change Request Required?
u) Requesting A Change
v) Maintenance Changes
w) Low Impact, Quick Change
x) Change Checklist
y) Operations Installation
z) Change Implementation Completion
aa) Change Backout Guidelines
ab) Post Change Review
ac) Operations Responsibilities
ad) Determining Failed Changes
ae) Reporting Failed Changes
f. Recovery Management
1) Introduction
2) Recovery Management Process
3) SMC Overview
4) SMC INTERFACES
5) Application Recovery
6) Software Support
December 22, 1993
ISSC/Unisource Confidential Schedule P Page 2 of 3
Schedule P
Procedures Manual Outline
g. Batch Processing Management
h. Online Processing Management
i. Performance Management
j. Capacity Management
15. Legend of Assignees
16. Hardware Listing As Of / /
a. Hardware in Lexington
b. Hardware at Remote Locations
17. Customer Software Requirements by Application
Versus System
a. Application Requirements
b. System Software
18. Customer Applications
a. List of Customer Applications
19. Application Availability
a. On-line and Batch Time Frames
20. Disaster Recovery Plan Outline
a. Overview of the Disaster Recovery Plan
b. Disaster Definition & Declaration Process
c. Disaster Definition
d. Disaster Declaration
e. Crisis Management Team
f. Management Action Team
g. Company Information & Mission Statement
h. Vital Business Processes
i. Applications
j. Priorities
k. Ownership
l. Timings
m. Team Responsibilities
n. Crisis Management Team
o. Systems Support & Operations Management Action Team
p. Application Owner Recovery Teams
q. Contacts
r. Backup
s. Skills
t. Backup & Recovery Plans for Computing Systems Support Functions
u. Vital Records Storage & Retrieval
v. Hardware & Teleprocessing Environment
w. Operation Systems & Software
x. Data Base Management
y. Operations
z. Application Support
aa. Security
ab. Development Support
ac. PCs, LANs, Voice Communications, etc
ad. Backup & Recovery Plans for Each Vital Business Process & Application
ae. Process Description
af. Key Contacts
ag. Notification Procedures
ah. Critical Suppliers of Services
ai. Service Level Agreements
aj. Critical Dependencies
ak. Critical Requirements Real Time & Batch
al. RIM & Vital Records Requirements
am. Recovery Test Criteria & Results
an. Application Backup Procedures
ao. Application Recovery & Control Procedures
ap. Return to Permanent Site
aq. Business Recovery Testing Procedures
ar. Operational Test
as. Simulation Test
at. Business Recovery Implementation Plan
au. Other Procedures & Agreements
av. Disaster Prevention Information
aw. Recovery Control Center Procedures
ax. Plan Maintenance Procedures
ay. Tracking & Reporting Procedures
az. Agreements With Recovery Site, Suppliers of Services, etc
ba. Transportation
December 22, 1993
ISSC/Unisource Confidential Schedule P Page 3 of 3
ISSC / Unisource
Agreement for Information Technology Services [ARTWORK APPEARS HERE]
- --------------------------------------------------------------------------------
Schedule Q
Human Resources Claims
There are no claims as of the Commencement Date.
December 22, 1993
ISSC/Unisource Confidential Schedule Q Page 1 of 1
ISSC / Unisource
Agreement for Information Technology Services [ARTWORK APPEARS HERE]
- --------------------------------------------------------------------------------
Schedule R
Restructured Business Platform/ISSC Data Center Platform
The quantities and/or machine types and models may change as the Restructured
Business Platform requirements change and will be subject to the Change
Management Process.
ISSC Data Center Platform
QTY ITEM NUMBER DESCRIPTION
7 9HAJE-HA DEC 10000, Model 610 AXP Base Server System
14 9HATA-MD Open VHS SHP Upgrade Module for 630 upgrades
7 DWLHA-BA XHI slot Plug-in Unit
21 MS7AA-DA 512H8 Memory (3GB per system)
7 QL-XULAU-6C Open VHS AXP Unlimited User License
7 QL-HTFAQ-AA DECnet E/N Open VMS License for DEC/10620
1 QL-MTGAQ-AA DECnet F/F Upgrade for DEC/10620
1 QA-MT1AA-H8 Open VHS Media & Extended Doc on CD Rom
1 QA-MT1AA-GZ Open VHS AXP Extended Documentation
1 QA-Q3XAA-H8 Layered Product Media/DOC on CD Rom
1 QT-YL48A-C8 VAX/VHS Condist/Conold CD Rom Services
7 QL-HUZAQ-AA OpenVHS Cluster License for DEC/10620
7 QL-AB2AQ-AA OpenVHS Shadowing License for DEC/10620
10 QL-GX1A9-AA POLYCENTER Performance Data Collector License
10 QL-B13AU-AA POLYCENTER Software Distribution VHS License
10 QL-GJ8A9-AA DEC file Optimizer License
10 QL-GW3A9-AA DEC Avail. Manager For Dist. System Driver (AMDS)
1 PV71A-AC VAXstation 4000 Model 90
1 VRT19-HA 19" Color Monitor, 1280 x 1024 Resolution
2 RZ268-EM 1.05GB internal SCSI Disk
1 TZ85-TA 2.668 Cartridge Tabletop Tape System
1 BCD6P-09 Tape SCSI Cable
1 QA-095AA-H5 OpenVHS Media and Base Documentation, TK50
2 DSRVW-EA DECserver Async Server
1 DEFEB-LA DECbridge 620 Bridge
10 QL-VO1AA-3B VAXcluster Console Licence
1 QA-VO1AA-H5 VAXcluster Console Media and Documentation
1 QA-VO1AA-GZ VAXcluster Console Documentation Kit
1 QT-VO1AA-E5 VAXcluster Console Distribution Service, 1 Year
2 QL-VBRAC-AA VHS Cluster License
1 QL-GVZA9-AA DEC Avail. Manager For Dist. System Console
1 QA-GVZAA-H5 DEC AHDS Media and Documentation
1 QA-GVZAA-H5 DEC AHDS Documentation Kit
1 QT-GVZAA-H5 DEC AHDS Distribution Services
1 QL-YFVA9-AA POLYCENTER Network Manager 400 License
2 QA-YFVAA-H5 POLYCENTER NH Media and Documentation, TK50
2 QA-YFVAA-GZ POLYCENTER NM Documentation Kit
2 QT-YFVAA-E5 POLYCENTER NM Distribution Services, 1 Year
1 QA-OGEA9-AA HUBwatch License
1 QA-OGEAA-H5 HUBwatch Media and Documentation, TK50
1 QA-OGEAA-GZ HUBwatch Documentation Kit
1 QT-OGEAA-E5 HUBwatch Distribution Service, 1 Year
1 QL-VDHA9-AA Terminal Server Manager (TSM) License
1 QA-VDHAA-H5 TSH Media and Documentation
1 QA-VDHAA-GZ TSH Documentation Kit
1 QT-VDHAA-E5 TSH Distribution Service, 1 Year
1 QL-GVTA9-AA DECmcc Extended Lan Manager
1 QA-GVTAA-H5 DECmcc Media and Documentation
1 QA-GVTAA-GZ DECmcc Documentation Kit
1 QY-GVTAA-E5 DECmcc Distribution Service, 1 Year
1 QL-GX2A9-AA POLYCENTER Performance Advisor License
1 QA-GX2AA-H5 POLYCENTER PA Media and Documentation
1 QA-GX2AA-GZ POLYCENTER PA Documentation Kit
1 QT-GX2AA-E5 POLYCENTER PA Distribution Service, 1 Year
1 QL-GX3A9-AA POLYCENTER Capacity Planner License
1 QA-GX3AA-H5 POLYCENTER CP Media and Documentation
1 QA-GX3AA-GZ POLYCENTER CP Documentation Kit
1 QT-GX3AA-E5 POLYCENTER CP Distribution Service, 1 Year
26 CIXCD-AC XHI CI Controller
8 SC088-AC 8 Port Star Coupler
8 SC088-AD 8 Port Upgrade for SC008-AC
72 BMCIA-45 CI Interconnect Cable
8 SW818-AA 6-2.1GB RZ26-VA Disks
40 HSJ40-AF Storage Works Array Controller, 32HB Read Cache
12 BA350-MB Controller Drive Shelf for SW800
78 8A358-JA SCSI Drive Shelf for SW800
524 RZ28-VA 2.1GB RZ28 3.5" SCSI Drive (1100.4GB)
204 BM21J-03 9.8" SCSI Cable
16 EZ54R-VA 428H8 Solid State SCSI-2 Disk
16 TZ867-AE 42.0GB Unattended Tape System.
16 8C06P-09 SCSI Cable for Tape System
2 DEFCN-BC DECconcentrator 500 FDDI Concentrator Box
3 DEFCN-TA 6 Port Copper Concentrator Module
14 DEHFA-AA XHI-FDDI SAS Adapter
14 8N24B-30 30M FDDI-FDDI Fiber Optic Cable
2 DEFEB-LA DECbridge 620, DAS
1 DSRZE-AA MUXserver 32 Channel Telnet LAT Support
1 DSRZO-AA MUXserver 120 Channel Telnet LAT Support
3000 VT420-BA Terminal, Green (includes 1 console)
300 LA424-CA 400 cps Printer
20 LM08R-CA 13ppm Laser Printer (Parallel)
13 DL-DSRVP-AA DECserver 250, 2 Parallel/4 Async ports
2 QA-VTHAA-GZ DECserver 250 Documentation (Hardcopy)
4 QT-VTHAA-KZ DECserver media and documentation service
10 DECXH-AA Thick/Thinwire Ethernet Adapter
11 H8223 Ethernet "T" Connector
December 22, 1993
ISSC/Unisource Confidential Schedule R Page 1 of 3
[See Also Amendment No. 1 dated June 29, 1994 for expanded Schedule R]
Schedule R
Restructured Business Platform/ISSC Data Center Platform
Warehouse Management System
Following is a listing of the equipment configuration that will be provided for
the fees specified in the Supplement.
1. Hardware
a. Megacenter:
1) Hewlett Packard HP-9000 Series 800 Model G18
a) 64MB memory
b) 2.4GB disk drive
c) 2GB DAT Tape
d) 64 serial ports
2) Radio Data Terminal Equipment
a) 1 - LXE 6228 Network Controller
b) 6 - LXE 6288 Radio Frequency Units
c) 30 - LXE 1288 LDS/ANSI Vehicle Terminals
d) 10 - LXE 2285 Handheld Standard Scanners
e) 30 - PSC Vitra Long Range Scanners
f) 10 - Spare 600mz batteries
g) 2 - 8 unit chargers
h) 6 - antennae
i) - miscellaneous cables
3) Peripherals
a) 5 - Hewlett Packard LJ4 Laser Printers
b) 15 - Link MC70 Color Workstations
c) 6 - Wedge Laser Long Range
d) 10 - RJS260 Barcode Label Printers
e) 15 - Dot Matrix Printers - type TBD
f) 1 - Telebit T5280 Diagnostic Modem
g) 4 - Async Hux/Driver 4-channel
b. Large:
1) Hewlett Packard HP-9000 Series 800 Model F20
a) 48MB memory
b) 2.4GB disk drive
c) 2GB DAT Tape
d) 32 serial ports
2) Radio Data Terminal Equipment
a) 1 - LXE 6228 Network Controller
b) 3 - LXE 6280 Radio Frequency Units
c) 15 - LXE 1280 LDS/ANSI Vehicle Terminals
d) 6 - LXE 2285 Handheld Standard Scanners
e) 15 - PSC Ultra Long Range Scanners
f) 6 - Spare 600ma batteries
g) 1 - 8 unit chargers
h) 3 - antennae
i) - miscellaneous cables
3) Peripherals
a) 2 - Hewlett Packard LJ4 Laser Printers
b) 10 - Link HC78 Color Workstations
c) 4 - Wedge Laser Long Range
d) 6 - RJS260 Barcode Label Printers
e) 10 - Dot Matrix Printers - type TBD
f) 1 - Telebit T5280 Diagnostic Modem
g) 2 - Async Hux/Driver 4-channel
c. Medium:
1) Compaq Prosignea 486/66
a) 48MB memory
b) 2GB disk drive
c) 16 serial ports
2) Peripherals
a) 1 - Hewlett Packard LJ4 Laser Printers
b) 3 - Link MC78 Color Workstations
c) 2 - Wedge Laser Long Range
d) 2 - RJS268 Barcode Label Printers
e) 3 - Dot Matrix Printers - type TBD
f) 1 - Telebit T5200 Diagnostic Modem
g) 1 - 16 port async adapter
d. Small:
1) Compaq Prosignea 486/33
a) 24MB memory
b) 1GB disk drive
c) 16 serial ports
2) Peripherals
a) 1 - Hewlett Packard LJ4 Laser Printer
b) 3 - Link HC70 Color Workstations
c) 1 - Wedge Laser Long Range
d) 2 - RJS260 Barcode Label Printers
e) 3 - Dot Matrix Printers - type TBD
f) 1 - Telebit T5200 Diagnostic Modem
g) 1 - 16 port async adapter
NOTE: Hardware configurations pending IBM product safety review.
2. Software
a) Megacenter:
1) 1 - Hewlett Packard HP-UX 9.0 64 User License
2) 1 - Hewlett Packard ARPA Services/800 (TCP/IP)
3) 1 - LVM Mirroring Software
4) 1 - PROGRESS Query/Report 6.2L
5) 1 - RIMS 3.0
b) Large:
1) 1 - Hewlett Packard HP-UX 9.0 32 User License
2) 1 - Hewlett Packard ARPA Services/800 (TCP/IP)
3) 1 - LVH Mirroring Software
4) 1 - PROGRESS Query/Report 6.2L
5) 1 - RIMS 3.0
c) Medium:
1) 1 - SCO Unix version 4
2) 1 - TCP/IP 1.2.1
3) 1 - PROGRESS Query/Report 6.2L
4) 1 - RIMS 3.0
d) Small:
1) 1 - SCO Unix version 4
2) 1 - TCP/IP 1.2.1
3) 1 - PROGRESS Query/Report 6.2L
4) 1 - RIMS 3.0
December 22, 1993
ISSC/Unisource Confidential Schedule R Page 2 of 3
Schedule R
Restructured Business Platform/ISSC Data Center Platform
Truck Routing System
Following is a listing of the equipment configuration that will be provided for
the fees specified in the Supplement.
1. Hardware
a. PC Tower - 66 Hhz 486 with ISA BUS, AMI Motherboard, BIOS
b. 8 MB internal RAM
c. I/O Connectors - 2P, 3S Ports
d. 101 - Key AT - Style Keyboard BTC
e. House (3 Button) - House Systems
f. 5 1/4 Floppy Drive - High Density - 1.2 MB Toshiba
g. 3 1/2 Floppy Drive - High Density - 1.44 MB Chinon
h. 245 MB Hard Drive - MAXTOR
i. VGA Board & Text Monitor - 14" Screen - Relisys
j. Printer (Dot Matrix) - TBD
k. Laser Disk Drive - Sony - LDP 1550
l. Map Monitor - 17" Screen - Relisys
m. Graphics Board - Matrex - Illuminator - 16/AT
n. 258 MB Tape Backup - Colorado Memory Systems
NOTE: Hardware configuration pending IBM product safety review.
2. Software
a. TRS Base System 8.0 (28 Vehicles)
b. Address Locator (includes files for 10 countries)
c. Street Finder 8.0
d. Multi-day and multi depot 8.0
e. Balance (territory & day of wk) 8.0
f. Video Maps
g. MicroSoft MS DOS 5.0
h. TCP/1P
December 22, 1993
ISSC/Unisource Confidential Schedule R Page 3 of 3
ISSC / Unisource
Agreement for Information Technology Services [ARTWORK APPEARS HERE]
- --------------------------------------------------------------------------------
Schedule S
Key Personnel
Unisource
1. John McKiernan - VP Systems & Administration and Unisource Senior I/S
Executive
2. Rich Hrapczynski - Director of MIS and Unisource I/S Executive
ISSC
1. Sean Ryan - Project Executive
2. Manager of Operations - Current Environment
3. Manager of Operations - Restructured Business Platform
4. Project Manager - Business Process Reengineering
5. Project Manager(s) - Systems Development
6. Project Manager(s) - Systems Implementation
Ernst & Young (ISSC Subcontractor)
1. Tony Madrigale - E&Y Project Executive
Distribution Architects International, Inc. (DAI) (ISSC Subcontractor)
1. (TBD) - DAI Project Manager
Unisource Operations Personnel (Current Environment)
1. Jerry Bernstein - VP Info Sys
2. Bernie Wildschutte - DBM
3. Dan Moritz - System & Programming Mgr
4. John Nielson - Business Analyst
5. Michele Feist - Ops Mgr
6. Brandi Schermacher - Computer Ops
7. Jody Schell - Computer Ops
8. Ray Gagliardi - MIS Mgr
9. Karl Bruce - VP I/S
10. Steve Olroyd - Project Manager
11. Darrin Tessmer - Technical Writer & Training
12. Bill Weart - I/S Director
13. Dan Chapin - System's Analyst
14. Eric Boshart - Contract Programmer
15. Tina Uyetani - System Admin
16. Rod Bryan - Contract Programmer
17. Allan McDermott - Network PC Admin
18. Velva Nystrom - Training Coordinator
19. Arnie Williamson - Info Center Coordinator
20. Art Philips - CIO
21. Delta Cole - Designated Backup
22. Dave Eckert - Contract Programmer
23. Dale Parker - Contract Programmer
24. Paul Badorf - Contract Programmer
25. Brenda Murray - Contract Programmer
December 22, 1993
ISSC/Unisource Confidential Schedule S Page 1 of 1
ISSC / Unisource
Agreement for Information Technology Services [ARTWORK APPEARS HERE]
- --------------------------------------------------------------------------------
Schedule T
DAI License Agreement
License Agreement (this "Agreement") dated as of January 1, 1994, by and between
Unisource Worldwide Inc., with an office at 825 Duportail Road, Wayne,
Pennsylvania, 19087 ("Unisource" or "Customer") and Distribution Architects
International, Inc., with an office at 905 East Westchester, Tempe, Arizona,
85283 ("DAI").
Whereas, Unisource is in the business, among others, of selling or distributing
printing papers, industrial papers, packaging equipment and films, janitorial
and maintenance supplies; and
Whereas, DAI is in the business of developing, licensing, customizing and
maintaining computer application software intended to be used to perform
operations and support functions for distribution businesses such as Unisource;
and
Whereas Unisource desires to restructure and consolidate its overall business
and information technology operations, including the implementation of a new
consolidated, company-wide distribution system incorporating certain DAI
software; and
Whereas, Unisource wishes to license certain DAI software for inclusion in its
new business platform; and
Whereas, DAI is willing to license such DAI software as more fully described
in this Agreement on the terms and conditions set forth herein;
NOW THEREFORE, the parties agree as follows:
Table of Contents
Section Title Page
1.0 Definitions ................................................... 2
1.1 License Definitions ........................................... 2
2.0 DAI Product License ........................................... 2
3.0 Ownership and Confidentiality ................................. 2
4.0 Intellectual Property Rights .................................. 2
5.0 Payment ....................................................... 3
6.0 Taxes ......................................................... 3
7.0 Representations and Warranties ................................ 3
8.0 Intellectual Property Indemnity ............................... 3
9.0 Limitations of Liability ...................................... 4
10.0 Termination ................................................... 4
11.0 Noncompetition ................................................ 4
12.0 General Provisions ............................................ 4
12.1 Governing Law ................................................. 4
12.2 Entire Agreement .............................................. 4
12.3 No Waiver ..................................................... 5
12.4 Partial Invalidity ............................................ 5
12.5 Interpretation ................................................ 5
12.6 Notice ........................................................ 5
12.7 Assignment .................................................... 5
12.8 Relationship .................................................. 5
12.9 Publicity ..................................................... 5
12.10 Covenant of Further Assurances ................................ 5
12.11 Hiring of Employees ........................................... 5
13.0 Additional License Provisions ................................. 5
December 22, 1993
ISSC/Unisource Schedule T Page 1 of 6
1.0 Definitions
1.1 License Definitions
a) "Affiliate" refers to divisions or Customer of business entities of which
Customer owns a controlling interest. Customer includes Affiliates of
Customer.
b) "DAI Product" refers to a software product, including its object and
source code format, and all documentation related thereto created and
produced by DAI and its subsidiaries worldwide. Software media is not part
of the DAI Product.
c) "Licensed Product" refers to a DAI Product identified in Attachment A.
Licensed Products and described in Exhibit A thereto Licensed Product
Descriptions and any modifications to such product for Customer.
d) "Total DAI Users" refers to the total of all interactive, on-line,
simultaneous users of a DAI Product at any point in time across all
processors.
2.0 DAI Product License
2.1 DAI hereby grants to Unisource a non-exclusive, perpetual, fully paid up,
worldwide right and license to use, execute, perform, display, modify, and
prepare derivative works of the Licensed Products. The rights and licenses
herein granted apply to source and object versions of the Licensed Products
and all product documentation for the Licensed Products. The rights and
licenses herein granted are limited to internal use by Unisource throughout
its worldwide business operations both future and current. No additional
fees shall be due to DAI for (1) additional users until the Total DAI
Users exceeds 5000 or (2) based upon any business volumes of Unisource
Operations.
2.2 Customer shall provide DAI with written notification identifying the
processors on which Customer executes the Licensed Product. Such processors
are referred to as Licensed Processors. The licenses granted herein do not
impose any restriction on the number, type or configuration of the
processors on which Customer executes the Licensed Product; provided that
Customer's use complies with the limitations set forth in Sections 2.1.
2.3 Customer may load, copy, or transmit a Licensed Product only as necessary
for execution on a Licensed Processor, except that Customer may make up to
four archival copies of a Licensed Product as backup.
2.4 The rights and licenses granted to Unisource in this article 2.0 include
the right and license for Unisource to provide access to the Licensed
Products and/or grant sub-licenses of some or all of the rights herein
granted to Unisource to any third party authorized to provide services to
Unisource, subject only to the restrictions contained in this Agreement. In
addition, Unisource may provide such access to the Licensed Products to its
suppliers and customers as may be appropriate to operate its business with
Customer.
3.0 Ownership and Confidentiality
3.1 All Licensed Products shall remain the property of DAI or its licensors.
Unisource shall receive no ownership interest in and to the Licensed
Products, and shall have only those rights to the Licensed Products
contained in this Agreement.
3.2 Unisource shall protect the source code version of the licensed products in
accordance with the confidentiality agreement between the parties. Any
third party to whom access to source code versions of the Licensed Products
is provided by Unisource shall agree to the same terms for the protection
of such source code as are included in the confidentiality agreement prior
to such third party's access to the source code version of the Licensed
Products. Customer's license to use the source code format of a Licensed
Product is subject to the provisions of Section 2 plus the following
provisions. Customer shall be responsible to secure and audit access to the
source code. Access shall be limited to as few Customer's locations and
employee's as necessary, consistent with the obligation to secure and audit
access. The audit record should include at a minimum, full identification
of persons who have been given access to the source code and when such
access was available. The license to uses the source code includes the
right to modify the source code in accordance with DAI programming
standards.
4.0 Intellectual Property Rights
4.1 Customer agrees that any inventions, ideas or original works of authorship
(referred to herein as "Intellectual Work") in whole or in part conceived,
made, or funded by Customer, and which would constitute derivative works of
DAI Products or DAI Information, shall belong exclusively to DAI and
shall be deemed to be part of the DAI Products and Information for
purposes of this Agreement.
4.2 When DAI is not deemed to be the original author or owner of such
Intellectual Work, Customer hereby irrevocably assigns to DAI any and all
rights, title, and interest which Customer now has or hereafter acquires in
such Intellectual Work, including the right to prepare and distribute
derivative works. Customer waives all copyright rights, including moral
rights.
4.3 During the term of this Agreement and at any subsequent time, Customer
shall, at DAI's expense, assist in the preparation of any documents
required to evidence DAI's ownership or the assignment to DAI of such
Intellectual Work and assist DAI to obtain, protect, and enforce
intellectual property rights and other rights relating to such Intellectual
Work. If for any reason DAI is unable, after reasonable effort, to secure
Customer's signature on any document needed to obtain, protect, or enforce
any such
December 22, 1993
ISSC/Unisource Schedule T Page 2 of 6
rights. Customer hereby irrevocably appoints DAI to act on Customer's
behalf to execute documents and to do all other lawful acts to obtain,
protect, and enforce any such rights.
4.4 Customer specifically acknowledges that its benefits under this Agreement
are full payment for such Intellectual Work and that such benefits are in
lieu of any royalty payments.
4.5 Customer shall provide DAI with the same rights to Intellectual Work
contained in this Section 4.0 in relation to Customer's employees as DAI
has in relation to Customer.
5.0 Payment
Payment of the Licensed Product fees shall be in the amount set forth in
Attachment B in accordance with the schedule set forth therein.
6.0 Taxes
All prices, fees, and other expenses hereunder are exclusive of all sales,
value-added, personal property, and other taxes and are exclusive of all custom
duties and other charges which may result from the transaction herein, including
taxes or charges based upon the sale, license, delivery, installation, use, or
maintenance of hardware or software or upon the provision of services. Such
taxes and charges shall be the responsibility of and paid by Customer, except
for taxes based on DAI's net income.
7.0 Representations and Warranties
7.1 DAI represents and warrants that:
a) it is the owner of the Licensed Products or, if it is not the owner of
the Licensed Products, it has sufficient right and interest in and to
the Licensed Products to grant the licenses granted herein; and
b) the licenses herein granted will not infringe any valid U.S. or
Canadian intellectual property right.
7.2 Except as stated in this section, DAI makes no other warranties in respect
of the Licensed Products and explicitly disclaims all other warranties,
express or implied, including the implied warranties of merchantability and
fitness for a specific purpose. DAI does not represent or warrant that the
Licensed Products will be error free or that operation of the Licensed
Products will be uninterrupted.
8.0 Intellectual Property Indemnity
8.1 DAI shall indemnify Unisource from, and defend Unisource against, any
liability or expenses (including attorney's fees) arising out of or
relating to any Claim (1) that the Licensed Products or any modifications
to Licensed Products performed by DAI infringe upon the proprietary rights
of any third party (except as may have been caused by a modification by
Unisource or a third party acting for Unisource or Unisource's combination,
operation or use with devices, data or programs furnished by Unisource or
(2) related to DAI's use of any Licensed Product or Intellectual Work (a
Claim).
8.2 If any Claim is commenced against Unisource under Section 8.1 notice
thereof shall be given to DAI as promptly as practicable. After such
notice, if DAI shall acknowledge in writing to Unisource that this
Agreement applies with respect to such Claim, then DAI shall be entitled,
if it so elects, in a notice delivered to Unisource not less than 10 days
prior to the date on which a response to such Claim is due, to take control
of the defense and investigation of such Claim and to employ and engage
attorneys of its sole choice to handle and defend the same, at DAI's sole
cost and expense. Unisource shall cooperate in all reasonable respects with
DAI and its attorneys in the investigation, trial and defense of such Claim
and any appeal arising therefrom; provided, however, that Unisource may, at
its own cost and expense, participate, through its attorneys or otherwise,
in such investigation, trial and defense of such Claim and any appeal
arising therefrom. No settlement of a Claim that involves a remedy other
than the payment of money by DAI shall be entered into without the consent
of Unisource. After notice by DAI to Unisource of its election to assume
full control of the defense of any such Claim. DAI shall not be liable to
Unisource for any legal expenses incurred thereafter by Unisource in
connection with the defense of that Claim. If DAI does not assume full
control over the defense of a Claim subject to defense as provided in this
Section 8.0, DAI may participate in such defense, at its sole cost and
expense, and Unisource shall have the right to defend the Claim in such
manner as it may deem appropriate, at the cost and expense of DAI.
8.3 If an injunction is obtained preventing Customer's exercise of the licenses
granted herein, DAI shall take one of the following actions: obtain for
Customer the right to continue using such Licensed Product in accordance
with the license granted herein; replace or modify such Licensed Product so
it becomes non-infringing, providing that the License Product as so
replaced or modified continues to meet the Customer's Requirements; direct
Customer to cease the infringing use, whereupon Customer may terminate the
license granted herein; or DAI terminate the license granted herein. Upon
such termination by Customer or DAI, Customer shall return such Licensed
Product to DAI in accordance with Section 10.3 and DAI shall refund the
paid DAI Product license fee set forth in Attachment B for the respective
DAI Product.
8.4 DAI shall have no obligation or liability with respect to such Claims if
the alleged infringement is based upon: Customer's use of a Licensed
Product in breach of this Agreement if such Claim would have been avoided
by use of the product in accordance with this Agreement; Customer's use of
a Licensed Product contrary
December 22, 1993
ISSC/Unisource Schedule T Page 3 of 6
to the product's documentation if such Claim would have been avoided by use
of the product in accordance with the documentation; combination of a
Licensed Product with products not furnished by DAI if such Claim would
have been avoided by the exclusive use of the DAI furnished products;
modification of the DAI Product by anyone other than DAI if such Claim
would have been avoided by use of the DAI Product without such
modifications; or modification of the DAI Product in accordance with
detailed design instructions provided by Customer.
9.0 Limitation of Liability
9.1 For any cause of action, whether in contract or tort, including intentional
and negligence causes of action, and under any circumstances, including a
remedy herein failing of its essential purpose, the total liability of DAI
shall be limited as follows:
9.1.1 Shall not be liable for special, indirect, incidental, or
consequential damages, arising out of, or in connection with, or in
reliance on this Agreement or the provision of products or services
by DAI,
9.1.2 Shall not be liable for any damages whatsoever resulting from loss of
use, loss of data, or loss of profits; and
9.1.3 Shall not be liable in excess of $500,000.00.
9.2 The foregoing does not apply to (1) personal injury or damage to property
caused by DAI's negligence, (2) the indemnity under Article 8.0, and (3)
Noncompetition under Article 11.0.
9.3 Each provision of this Agreement which is a limitation of liability; a
disclaimer of warranties, representations or conditions; or an exclusion of
damages is intended by the parties to be severable and independent of any
other provision.
9.4 Customer acknowledges and agrees that the fees for the products and
services provided herein reflect the allocation of risks and the
limitations of DAI's liability provided herein.
10.0 Termination
10.1 The licenses granted herein are perpetual, unless terminated as provided
herein, and survive any other termination under this Agreement. DAI's
rights to Intellectual Work acquired prior to any termination as a result
of Section 10.2 are perpetual and survive any termination under this
Agreement.
10.2 Sections 4.1 and 4.2 of this Agreement terminate upon ISSC's termination of
the Maintenance Agreement with respect to the Intellectual Work created by
Unisource or any of its subcontractors after such termination.
10.3 If either party commits a material breach of its obligations under this
Agreement, the complaining party shall provide written notification to the
defaulting party, stating in detail what the breach is and what is required
to cure the breach. The defaulting party shall have 30 days to cure the
breach or otherwise satisfy the complaining party. If the defaulting party
fails to cure the breach or otherwise satisfy the complaining party within
30 days, the complaining party shall have the right to terminate this
Agreement in ten days after written notification, stating in detail the
extent of the failure to cure.
10.4 In the event the licenses granted herein are terminated, Customer agrees to
immediately cease all use of Licensed Products and return or destroy all
copies of all DAI Products and Information as directed by DAI and to
provide written certification to DAI of having complied with DAI's
direction.
10.5 Termination of this Agreement shall be without prejudice to all accrued
rights and remedies, all of which remain subject to all the limitations of
liability; disclaimers of warranties, representations or conditions; and
exclusion of damages of this Agreement.
11.0 Noncompetition
DAI agrees, in consideration of the license fees paid hereunder, not to license
the Licensed Products to the Bunzl Corporation or the paper distribution
businesses now or hereafter owned by International Paper (to include ResourceNet
International), Champion Paper (to include Nationwide), and Mead Corporation (to
include Zellerbach); excluding licenses to Dillard Paper Co., an affiliate of
International Paper, for the products licensed to Dillard Paper Co. as of the
Effective Date of this Agreement for direct users not including Dillard's
affiliates or use for ResourceNet International.
12.0 General Provisions
12.1 Governing Law
Any cause of action (whether in contract or tort, including intentional and
negligence causes of action) arising from or related to the transactions
contemplated by this Agreement shall be governed by the laws of the State of New
York, without regard to its choice of law principles. DAI and Customer consent
to the personal jurisdiction of the federal courts of the Southern District of
New York.
12.2 Entire Agreement
DAI and Customer acknowledge that they have not been induced into this
Agreement by any condition, representation, or warranty not set forth in this
Agreement. This Agreement constitutes the entire agreement between the parties
with respect to the subject matter hereof and supersedes all prior or
contemporaneous proposals, negotiation, and all other communications (oral and
written) between the parties with respect to the subject matter hereof. Any
modifications to this Agreement are invalid unless confirmed in a writing which
is signed by an authorized officer of Customer and DAI's Vice President of
Finance and Administration.
December 22, 1993
ISSC/Unisource Schedule T Page 4 of 6
12.3 No Waiver
The failure of any party at any time to require performance by another party of
any provision of this Agreement shall in no way affect the right of such party
to require performance of that provision. Nor shall such failure be construed as
a waiver of any continuing or succeeding breach of such provision, a waiver of
the provision itself, or a waiver of any right under this Agreement.
12.4 Partial Invalidity
If any provision of this Agreement is held invalid, such invalidity shall not
affect other provisions of this Agreement which can be given effect without the
invalid provisions. Provisions deemed to be invalid shall be reformed to the
minimum extent necessary to render them valid at such time and, to the extent
possible, in accordance with the original intent of the parties.
12.5 Interpretation
"Include," "includes," and "including" shall be interpreted as introducing a
list of examples which do not limit the generality of the concept they
illustrate. Where reference is made to "DAI Product," a Licensed Product is a
DAI Product. Where reference is made to "Licensed Product," a Licensed Product
includes the respective DAI Product. "Modification" to the product includes
corrections to the product, additions to the product, and translations of the
product. "Intellectual property rights" refers to patent right, copyright or
trade secret right. "U.S. intellectual property rights" refers to such rights
under the laws of the United States or any of its States.
12.6 Notice
Any notice given pursuant to this Agreement shall be in writing, shall state
that it is a notice given pursuant to this Agreement, and shall be sent by
certified mail to the address indicated below:
If to Unisource:
825 Duportail Road
Wayne, PA 19087
If to DAI:
905 Westchester
Tempe, AZ 85283
Attention: General Counsel
12.7 Assignment
DAI shall not assign this Agreement or any amounts payable pursuant to this
Agreement without the consent of Unisource. Unisource shall not assign this
Agreement without DAI's consent, except within the Unisource Enterprise
including parents and Affiliates or part of a business reorganization. The
consent of one party to any assignment shall not (a) relieve the other party of
its responsibility for the performance of any other of its obligations under
this Agreement or (b) constitute the consenting party's consent to further the
assignment.
12.8 Relationship
The relationship between the parties shall be that of independent contractor and
nothing contained in this Agreement shall create or imply an agency relationship
between DAI and Unisource.
12.9 Publicity
Each party shall (1) submit to the other all advertising, written sales
promotion, press releases and other publicity matters relating to this Agreement
in which the other party's name or mark is mentioned or language from which the
connection is said or mark may be inferred or implied and (2) not publish or use
such advertising, sales, promotion, press releases or publicity matters without
the other party's consent.
12.10 Covenant of Further Assurances
Unisource and DAI covenant and agree that, subsequent to the execution and
delivery of this Agreement and without any additional consideration, each of
Unisource and DAI will execute and deliver any further legal instruments and
perform any acts which are or may become necessary to effectuate the purposes of
this Agreement.
12.11 Hiring of Employees
Neither party may at any time directly solicit and hire any employees of the
other party except after such employee is fired by such party or terminates his
or her employment with such party without the intention of accepting
employment from the other party. Provided however, either arty may at any time
hire any employee of the other party that responds to an indirect solicitation
(e.g., through a newspaper, magazine or trade journal advertisement); provided
there has been no direct solicitation of such employee.
13.0 Additional License Provisions
If DAI is no longer in existence and DAI has not transferred its right to
license DAI Products to any other entity in existence then the restrictions on
the total number of shares shall no longer be applicable.
December 22, 1993
ISSC/Unisource Schedule T Page 5 of 6
Accepted by: Accepted by:
Unisource Worldwide, Inc. Distribution Architects International, Inc.
By By
-------------------------------- --------------------------------------
Authorized Signature Authorized Signature
- ----------------------------------- -----------------------------------------
Name (Type or Print) Date Name (Type or Print) Date
December 22, 1993
ISSC/Unisource Schedule T Page 6 of 6
ISSC / UNISOURCE [ARTWORK APPEARS HERE]
AGREEMENT FOR INFORMATION TECHNOLOGY SERVICES
- --------------------------------------------------------------------------------
Schedule U
DAI Services Agreement
Services Agreement dated as of January 1, 1994 (this "Agreement") by and between
Integrated Systems Solutions Corporation, with an office at 44 South Broadway,
White Plains, New York, 10601 ("ISSC" or "Customer") and Distribution Architects
International, Inc. with an office at 905 East Westchester, Tempe, AZ, 85283
("DAI").
Whereas, ISSC has entered into a certain agreement with Unisource Worldwide,
Inc. ("Unisource"), for, among other things, the integration, customization,
modification, and operation of a new business platform (the "Unisource
Operations Agreement") based in part on certain DAI software licensed to
Unisource as Licensed Products under a License Agreement between DAI and
Unisource dated January 1, 1994 (the "Unisource License Agreement"); and
Whereas ISSC wishes to obtain certain services in support of its installation,
customization, modification and enhancement of the Licensed Products for
Unisource from DAI and DAI is willing to provide such services to ISSC, all on
the terms and conditions contained herein.
NOW THEREFORE, the parties do agree as follows:
Table of Contents
Section Title Page
1.0 Definitions....................... 2
2.0 Services Provided................. 2
3.0 Payment........................... 2
4.0 Intellectual Property Rights...... 2
5.0 Representations and Warranties.... 2
6.0 Indemnity......................... 2
7.0 Limitations of Liability.......... 3
8.0 Termination....................... 3
9.0 Non Competition................... 3
10.0 General Provisions................ 3
10.1 Governing Law..................... 3
10.2 Entire Agreement.................. 4
10.3 Assignment........................ 4
10.4 No Waiver......................... 4
10.5 Partial Invalidity................ 4
10.6 Interpretation.................... 4
10.7 Notice............................ 4
10.8 Hiring of Employees............... 4
December 22, 1993
ISSC/Unisource Schedule U Page 1 of 4
1.0 Definitions
a) "DAI Product" refers to a software product, including its source code
format, and all documentation related thereto created and produced by DAI
and its subsidiaries worldwide. Software media is not part of the DAI
Product.
b) "Licensed Products" refers to the products licensed under the Unisource
License Agreement and any modifications to such product for Customer.
c) "Statement of Work" refers to the Statement of Work set out in Attachment
B.
d) "Work Products" refers to all software documentation and material prepared
by DAI under this Agreement.
e) "DAI Key Employees" refers to the DAI project manager for this Agreement.
2.0 Services Provided
2.1 DAI shall provide the services set forth in the Statement of Work.
3.0 Payment
3.1 Payment Schedule shall be in accordance with the Payment Schedule set forth
in Attachment A.
3.2 Taxes
All prices, fees, and other expenses hereunder are exclusive of all sales,
value added, personal property, and other taxes and are exclusive of all
custom duties and other charges which may result from the transaction
herein, including taxes or charges based upon the sale, license, delivery,
installation, use, or maintenance of hardware or software or upon the
provision of services. Such taxes and charges shall be the responsibility
of and paid by Customer, except for taxes based on DAI's net income.
4.0 Intellectual Property Rights
4.1 ISSC agrees that any inventions, ideas or original works of authorship
(referred to herein as "Intellectual Work") in whole or in part conceived,
made, or funded by ISSC, and which would constitute derivative works of
DAI Products or DAI Information, shall belong exclusively to DAI and
shall be deemed to be part of the DAI Products and Information for
purposes of this Agreement.
4.2 When DAI is not deemed to be the original author or owner of such
Intellectual Work, ISSC hereby irrevocably assigns to DAI any and all
rights, title, and interest which ISSC now has or hereafter acquires in
such Intellectual Work, including the right to prepare and distribute
derivative works. ISSC waives all copyright rights, including moral rights.
4.3 During the term of this Agreement and at any subsequent time, ISSC shall,
at DAI's expense, assist in the preparation of any documents required to
evidence DAI's ownership or the assignment to DAI of such Intellectual Work
and assist DAI to obtain, protect, and enforce intellectual property
rights and other rights relating to such Intellectual Work. If for any
reason DAI is unable, after reasonable effort, to secure ISSC's signature
on any document needed to obtain, protect, or enforce any such rights, ISSC
hereby irrevocably appoints DAI to act on ISSC's behalf to execute
documents and to do all other lawful acts to obtain, protect, and enforce
any such rights.
4.4 ISSC specifically acknowledges that its benefits under this Agreement are
full payment for such Intellectual Work and that such benefits are in lieu
of any royalty payments.
4.5 ISSC shall provide DAI with the same rights to Intellectual Work contained
in this Section 4.0 in relation to ISSC's employees as DAI has in relation
to ISSC.
5.0 Representations and Warranties
DAI represents and warrants that;
a) all Work Products will be original works of authorship by DAI or its
employees;
b) the Work Products will be compatible with and operate in conjunction with
the Licensed Products; and
c) all services provided hereunder shall be performed at least in accordance
with industry standards and practices applicable to such services; and
d) the Work Products will not infringe any valid U.S. or Canadian intellectual
property rights.
6.0 Indemnity
6.1 DAI shall indemnify ISSC from, and defend ISSC against, any liability or
expenses (including attorneys' fees) arising out of or relating to any
claim
a) that the Licensed Products or any modifications to Licensed Products
performed by DAI infringe upon the proprietary rights of any third
party (except as may have been caused by a modification by ISSC or a
third party acting for ISSC or ISSC's combination, operation or use
with devices, data or programs furnished by ISSC, or
b) related to DAI's use of any Intellectual Work (a "Claim").
6.2 If any Claim is commenced against ISSC under Section 6.1 notice thereof
shall be given to DAI as promptly as practicable. After such notice, if
DAI shall acknowledge in writing to ISSC that this Agreement applies with
respect to such Claim, then DAI shall be entitled, if it so elects, in a
notice delivered to ISSC not less than 10 days prior to the date on which a
response to such Claim is due, to take control of the defense and
investigation of such Claim and to employ and engage attorneys of its sole
choice to handle and defend the same, at DAI's sole cost and expense. ISSC
shall cooperate in all reasonable respects with DAI and its attorneys in
the investigation, trial and defense of such
December 22, 1993
ISSC/Unisource Schedule U Page 2 of 4
Claim and any appeal arising therefrom; provided, however, that ISSC may,
at its own cost and expense, participate, through its attorneys or
otherwise, in such investigation, trial and defense of such Claim and any
appeal arising therefrom. No settlement of a Claim that involves a remedy
other than the payment of money by DAI shall be entered into without the
consent of ISSC. After notice by DAI to ISSC of its election to assume full
control of the defense of any such Claim. DAI shall not be liable to ISSC
for any legal expenses incurred thereafter by ISSC in connection with the
defense of that Claim. If DAI does not assume full control over the defense
of a Claim subject to defense as provided in this Section 6.0, DAI may
participate in such defense, at its sole cost and expense, and ISSC shall
have the right to defend the Claim in such manner as it may deem
appropriate, at the cost and expense of DAI.
7.0 Limitation of Liability
7.1 For any cause of action, whether in contact or tort, including intentional
and negligence causes of action, and under any circumstances, including a
remedy herein failing of its essential purpose, the total liability either
party DAI shall be limited as follows:
7.1.1 Shall not be liable for special, indirect, incidental, or
consequential damages, arising out of, or in connection with, or in
reliance on this Agreement or the provision of products or services
by DAI;
7.1.2 Shall not be liable for any damages whatsoever resulting from loss
of use, loss of data, or loss of profits; and
7.1.3 Shall not be liable in excess of the amount of the charges paid
pursuant to this Service Agreement for the three months prior to the
date of such cause of action.
7.2 The foregoing does not apply to personal injury, damage to property and
intellectual property indemnity.
7.3 Each provision of this Agreement which is a limitation of liability; a
disclaimer of warranties, representations or conditions; or an exclusion
of damages is intended by the parties to be severable and independent of
any other provision.
8.0 Termination
8.1 If either party commits a material breach of its obligations under this
Agreement, the complaining party shall provide written notification to the
defaulting party, stating in detail what the breach is and what is required
to cure the breach. The defaulting party shall have thirty days to cure the
breach or otherwise satisfy the complaining party. If the defaulting party
fails to cure the breach or otherwise satisfy the complaining party within
sixty days, the complaining party shall have the right to terminate this
Agreement in ten days after written notification, stating in detail the
extent of the failure to cure.
8.2 ISSC may terminate for convenience this Agreement or any portions thereof,
by written notice specifying a termination date at least 90 days after
receipt of such notice. DAI is entitled to continue and be paid for the
work for which it had scheduled prior to receipt of such notice up to the
termination date specified in such notice. DAI must stop all activities
after the termination date specified in such notice. DAI will be paid for
work perform through the termination date specified in such notice when
ISSC receives the work product(s) specified in the notice. Such payment
shall constitute ISSC's entire liability.
8.3 At ISSC's sole discretion, DAI will promptly replace any employee that
does not demonstrate satisfactory performance.
8.4 DAI's rights to Intellectual Work acquired prior to any termination as a
result of Section 8.5 are perpetual and survive any termination under this
Agreement.
8.5 Section 4.1 and 4.2 of this Agreement terminate upon ISSC's termination of
the Maintenance Agreement with respect to the Intellectual Work created by
Unisource or any of its subcontractors after such termination.
9.0 Non Competition
9.1 DAI's Key Employee shall be assigned full time to this Agreement for two
(2) years or until completion of all Tasks under this Agreement related to
the rollout of Unisource's new business platform, whichever is earlier.
9.2 In consideration for the fees to be paid hereunder, DAI will not perform
services for the Bunzi Corporation or the paper distribution businesses now
or hereafter owned by International Paper Corporation (to include
ResourceNet International), Champion International (to include Nationwide)
and the Mead Corporation (to include Zellerbach); excluding services to
Dillard Paper Co., an affiliate of International Paper, for the products
licensed to Dillard Paper Co. as of the Effective Date of this Agreement
for direct users not including affiliates or use for ResourceNet
International.
10.0 General Provisions
10.1 Governing Law
Any cause of action (whether in contract or tort, including intentional and
negligence causes of action) arising from or related to the transactions
contemplated by this Agreement shall be governed by the laws of the State of New
York, without regard to its choice of law principles. DAI and Customer consent
to the personal jurisdiction of the federal courts located in the Southern
District of New York.
December 22, 1993
ISSC/Unisource Schedule U Page 3 of 4
10.2 Entire Agreement
DAI and Customer acknowledge that they have not been induced into this
Agreement by any condition, representation, or warranty not set forth in this
Agreement. This Agreement constitutes the entire Agreement between the parties
with respect to the subject matter hereof and supersedes all prior or
contemporaneous proposals, negotiation, and all other communications (oral and
written) between the parties with respect to the subject matter hereof. Any
modifications to this Agreement are invalid unless confirmed in writing which
states that it amends this Agreement and which is signed by an authorized
officer of Customer and DAI's Vice President of Finance and Administration. Any
subsequent agreements are invalid unless confirmed in a writing which is signed
by an authorized representative of ISSC and DAI's Vice President of Finance and
Administration.
10.3 Assignment
No party may assign or transfer any of the rights, duties, or obligations of
this Agreement without first obtaining the express written consent of the other
parties. ISSC reserves the right to assign this Agreement to Unisource at no
charge upon written notice to DAI.
10.4 No Waiver
The failure of any party at any time to require performance by another party of
any provision of this Agreement shall in no way affect the right of such party
to require performance of that provision. Nor shall such failure be construed as
a waiver of any continuing or succeeding breach of such provision, a waiver of
the provision itself, or a waiver of any right under this Agreement.
10.5 Partial Invalidity
If any provision of this Agreement is held invalid, such invalidity shall not
affect other provisions of this Agreement which can be given effect without the
invalid provisions. Provisions deemed to be invalid shall be reformed to the
minimum extent necessary to render them valid at such time and, to the extent
possible, in accordance with the original intent of the parties.
10.6 Interpretation
"Include," "includes," and "including" shall be interpreted as introducing a
list of examples which do not limit the generality of the concept they
illustrate. Where reference is made to "DAI Product", a Licensed Product is
a DAI Product. Where reference is made to `Licensed Product', a Licensed
Product includes the respective DAI Product. "Modification" to the product
includes corrections to the product, additions to the product, and translations
of the product. "Intellectual property rights" refers to patent right,
copyright, or trade secret right. "U.S. intellectual property rights" refers to
such rights under the laws of the United States or any of its States.
10.7 Notice
Any notice given pursuant to this Agreement shall be in writing, shall state
that it is a notice given pursuant to this Agreement, and shall be sent by
certified mail to the addresses first above written.
10.8 Hiring of Employees
Neither party may at any time directly solicit and hire any employees of the
other party except after such employee is fired by such party or terminates his
or her employment with such party without the intention of accepting employment
from the other party. In addition, either party may at any time hire any
employee of the other party that responds to an indirect solicitation (e.g.,
through a newspaper, magazine or trade journal advertisement); provided there
has been no direct solicitation of such employee.
Accepted by:
Accepted by: Distribution Architects
Integrated Systems Solutions Corporation International, Inc.
By__________________________________________ By______________________________
Authorized Signature Authorized Signature
____________________________________________ _________________________________
Name (Type or Print) Date Name (Type or Print) Date
December 22, 1993
ISSC/Unisource Schedule U Page 4 of 4
ISSC / UNISOURCE [ARTWORK APPEARS HERE]
AGREEMENT FOR INFORMATION TECHNOLOGY SERVICES
- --------------------------------------------------------------------------------
Schedule V
DAI Maintenance Agreement
Maintenance Agreement (this "Agreement") by and between Integrated Systems
Solutions Corporation with an office at 44 South Broadway, White Plains, New
York 10601 ("ISSC" or "Customer") and Distribution Architects International,
Inc., with an office at 905 East Westchester, Tempe, Arizona, 85283 ("DAI") with
an effective date of January 1, 1994.
Whereas, ISSC has been selected by Unisource Worldwide Inc. to provide certain
technology services to Unisource pursuant to an agreement between Unisource and
ISSC with an effective date of January 1, 1994 (the "Unisource Operations
Agreement"); and,
Whereas, ISSC will perform certain systems integration, application development,
and systems operations services for Unisource pursuant to the Unisource
Operations Agreement which include integration, customization, and operation of
certain Licensed Products licensed by Unisource from DAI pursuant to a License
Agreement between Unisource and DAI with an effective date of January 1, 1994
(the "Unisource License Agreement"); and,
Whereas, ISSC wishes to obtain certain testing, tools, maintenance, and support
services from DAI in support of the products licensed under the Unisource
License Agreement directly from DAI; and,
Whereas DAI is willing to provide such services as more fully described herein;
NOW, THEREFORE, the parties do agree as follows:
Table of Contents
Section Title Page
1.0 Definitions.......................... 2
2.0 DAI Responsibilities................. 2
3.0 Customer Responsibilities............ 2
4.0 Payment.............................. 2
4.1 DAI Product Maintenance Fees......... 2
4.2 Additional Service Fees.............. 2
5.0 Taxes................................ 3
6.0 Representations and Warranties....... 3
7.0 Intellectual Property Indemnity...... 3
8.0 Limitation of Liability.............. 3
9.0 Termination.......................... 4
10.0 General Provisions................... 4
10.1 Governing Law........................ 4
10.2 Entire Agreement..................... 4
10.3 Assignment........................... 4
10.4 No Waiver............................ 4
10.5 Partial Invalidity................... 4
10.6 Interpretation....................... 4
10.7 Notice............................... 4
December 22, 1993
ISSC/Unisource Schedule V Page 1 of 5
1.0 Definitions
a) "DAI Product" refers to a software product, including its source code
format, and all documentation related thereto created and produced by DAI
and its subsidiaries worldwide. Software media is not part of the DAI
Product.
b) "Licensed Product" refers to the DAI Products Licensed to Unisource under
the Unisource License Agreement as set forth in Attachment A, as it is on
the Effective Date and any modifications which are made to such product for
Customer by DAI and any modifications made to such product by others
provided such modifications are done in accordance with DAI programming
standards.
c) "DAI Product Maintenance Services" refers to the services provided in
accordance with Section 2.0 and the Statement of Work.
d) "Statement of Work" shall mean the Statement of Work set out in Attachment
B.
e) "Updates" shall refer to all error corrections, releases, versions, and
federal regulatory or U.S. or Canadian statutory changes provided as part
of the annual Maintenance Fee.
2.0 DAI Responsibilities
2.1 DAI shall provide Customer with Updates to DAI Products which are made
generally available to DAI Customers; provided Customer is licensed for
such DAI Product and has paid for this service in accordance with Section
4.1. All Updates shall be subject to the provisions to the Unisource
License Agreement.
2.2 No additional license fees are applicable to such Updates. Payment for
services to merge updates are $55.00 per hour.
2.3 If a product incorporating new technology or functions replaces an existing
product licensed under this Agreement, the replacement product is an update
to the existing product and shall be provided to Customer in accordance
with Section 2.1. Any product which constitutes an open systems or client
server implementation of a Licensed Product will be considered an Update to
an existing product. If a product incorporating new technology or functions
is offered as an optional, separate product such separate products may be
subject to an additional license fee.
2.4 DAI shall correct "Errors" in a Licensed Product in accordance with the
Statement of Work; provided Customer provides a description of such
nonconformance, including the circumstances and data to reproduce the
nonconformance in a test environment. "Errors" shall include any
nonconformance of (1) All the functions of Version 7.1 of the Licensed
Products, and (2) Functionality as demonstrated or that would have been
demonstrated, time permitting, as described in the Unisource Distribution
Management Book of Scenarios, during the week of 18 October 1993, and (3)
Functions from Version 8.0 of the DAI Product Plan from implementation in
January of 1994. Details to be provided to Unisource. Time spent in
investigating or remedying a claim which is not attributable to such a
nonconformance shall be paid by ISSC to DAI at the rates defined in
Attachment A of the ISSC/DAI Service Agreement.
3.0 Customer Responsibilities
Customer shall provide a description of the Error in such Licensed Product,
including the circumstances and data to reproduce the Error in a test
environment. Customer shall provide a 9600 baud, full duplex, dedicated, DECNET
communications link between, ISSC data center, and DAI's offices in Tempe,
Arizona. Customer shall provide access to and software on Customer's computer
system as reasonably required by DAI to effectively maintain the Licensed
Product. Customer Support Group refers to Customer employees who have been
trained, at Customer's expense, in the use of all the Licensed Products and
other applicable vendor products and who help other Customer employees solve
computer system problems. Customer is responsible for having a Customer Support
Group which is able to identify Licensed Product problems from other product
problems and to resolve application usage and set up problems for the Licensed
Product. All support requests shall be submitted by the Customer Support Group.
The Customer Support Group will attempt to verify that a problem is a Licensed
Product Error and to resolve application usage and set-up problems before
requesting support from DAI. Customer shall notify DAI of the individuals in the
Customer Support Group authorized to submit support requests, to request
services or additional services. Customer shall notify DAI of any changes to the
list of authorized individuals.
4.0 Payment
4.1 DAI Product Maintenance Fees
For the DAI Product Maintenance Services defined in Section 2.0, Customer shall
pay DAI an annual fee as set forth in the Payment Schedule. For Maintenances
Services outside the normal 8AM-5PM coverage period, Customer shall pay the
hourly rates set out in the Payment Schedule.
4.2 Additional Service Fees
For DAI Product Maintenance Services including Services at Customer or
Unisource's sites in addition to those described in Article 2.0, Customer shall
pay DAI on a time and expense basis. The rate for the time spent in providing
such services is set forth in the Payment Schedule. Time includes all time spent
in modification, installation, testing, training, demonstration, travel,
research, and project administration. Expense includes all reasonable
transportation, lodging, and communication expense. Customer shall pay DAI a
per diem for DAI personnel traveling to Customer's site for food and living
expenses (other than transportation, lodging, and communication). The per diem
rate is as set forth in the Payment Schedule.
December 22, 1993
ISSC/Unisource Schedule V Page 2 of 5
5.0 Taxes
All prices, fees, and other expenses hereunder are exclusive of all sales, value
added, personal property, and other taxes and are exclusive of all custom duties
and other charges which may result from the transaction herein, including taxes
or charges based upon the sale, license, delivery, installation, use, or
maintenance of hardware or software or upon the provision of services. Such
taxes and charges shall be the responsibility of and paid by Customer, except
for taxes based on DAI's net income.
6.0 Representations and Warranties
6.1 DAI represents and warrants that;
a) it is and will be the owner of any Updates provided pursuant to this
Agreement, or, if it is not the owner of the Updates, that it has
sufficient right and interest in and to the Updates to grant the
Licenses granted herein;
b) the Updates will be compatible with and operate in conjunction with the
Licensed Products;
c) all services provided hereunder shall be performed at least in
accordance with industry standards and practices applicable to such
services; and
d) the Updates will not infringe any valid U.S. or Canadian intellectual
property rights.
6.2 Except as stated in this Section DAI makes no other warranties in respect
of the Licensed Products and explicitly disclaims all other warranties,
express or implied, including the implied warranties of merchantability and
fitness for a specific purpose. DAI does not represent or warrant that the
Licensed Products will be error free or that operation of the Licensed
Products will be uninterrupted.
7.0 Intellectual Property Indemnity
7.1 DAI shall indemnify ISSC from, and defend ISSC against, any liability or
expenses (including attorneys' fees) arising out of or relating to any
claim that the Licensed Products or any modifications to Licensed Products
performed by DAI infringe upon the proprietary rights of any third party
(except as may have been caused by a modification by Unisource or a third
party acting for ISSC or ISSC's combination, operation or use with devices,
data or programs furnished by ISSC (a "Claim").
7.2 If any Claim is commenced against ISSC under Section 7.1 notice thereof
shall be given to DAI as promptly as practicable. After such notice, if DAI
shall acknowledge in writing to ISSC that this Agreement applies with
respect to such Claim, then DAI shall be entitled, if it so elects, in a
notice delivered to ISSC not less than 10 days prior to the date on which a
response to such Claim is due, to take control of the defense and
investigation of such Claim and to employ and engage attorneys of its sole
choice to handle and defend the same, at DAI's sole cost and expense. ISSC
shall cooperate in all reasonable respects with DAI and its attorneys in
the investigation, trial and defense of such Claim and any appeal arising
therefrom, provided, however, that ISSC may, at its own cost and expense,
participate, through its attorneys or otherwise, in such investigation,
trial and defense of such Claim and any appeal arising therefrom. No
settlement of a Claim that involves a remedy other than the payment of
money by DAI shall be entered into without the consent of ISSC. After
notice by DAI to ISSC of its election to assume full control of the
defense of any such Claim, DAI shall not be liable to ISSC for any legal
expenses incurred thereafter by ISSC in connection with the defense of that
Claim. If DAI does not assume full control over the defense of a Claim
subject to defense as provided in this Section 7.0, DAI may participate in
such defense, at its sole cost and expense, and ISSC shall have the right
to defend the Claim in such manner as it may deem appropriate, at the cost
and expense of DAI.
7.3 DAI shall have no obligation or liability with respect to such Claims if
the alleged infringement is based upon: Customer's use of a Licensed
Product in breach of this Agreement if such Claim would have been avoided
by use of the product in accordance with this Agreement; Customer's use of
a Licensed Product contrary to the product's documentation if such Claim
would have been avoided by use of the product in accordance with the
documentation; combination of a Licensed Product with products not
furnished by DAI if such Claim would have been avoided by the exclusive
use of the DAI furnished products; modification of the DAI Product by
anyone other than DAI if such Claim would have been avoided by use of the
DAI Product without such modifications; or modification of the DAI Product
in accordance with detailed design instructions provided by Customer.
8.0 Limitation of Liability
8.1 For any cause of action (whether in contract or tort, including intentional
and negligence causes of action) and under any circumstances, including a
remedy herein failing of its essential purpose, the total liability of
either party shall be limited as follows:
8.1.1 Shall not be liable for special, indirect, incidental, or
consequential damages, arising out of, or in connection with, or in
reliance on this Agreement or the provision of products or services
by DAI; and
8.1.2 Shall not be liable for any damages whatsoever resulting from loss
of use, loss of data, or loss of profits; and
8.1.3 Shall not be liable in excess of the charges paid pursuant to this
Maintenance Agreement for the three (3) months immediately preceding
the occur-
December 22, 1993
ISSC/Unisource Schedule V Page 3 of 5
rence which gave rise to the cause of action.
8.2 The foregoing does not apply to personal injury or property damage or
intellectual property indemnities.
8.3 Each provision of this Agreement which is a limitation of liability, a
disclaimer of warranties, representations or conditions, or an exclusion of
damages is intended by the parties to be severable and independent of any
other provision.
8.4 Customer acknowledges and agrees that the fees for the products and
services provided herein reflect the allocation of risks and the
limitations of DAI's liability provided herein.
9.0 Termination
9.1 DAI Product Maintenance Services commence on the Effective Date. The
initial term is 36 months from the Effective Date. Thereafter, this
Agreement may be renewed at ISSC's option for subsequent twelve month
periods upon 90 days notice.
9.2 If either party commits a material breach of its obligations under this
Agreement, the complaining party shall provide written notification to the
defaulting party, stating in detail what the breach is and what is required
to cure the breach. The defaulting party shall have thirty days to cure the
breach or otherwise satisfy the complaining party. If the defaulting party
fails to cure the breach or otherwise satisfy the complaining party within
thirty days, the complaining party shall have the right to terminate this
Agreement in ten days after written notification, stating in detail the
extent of the failure to cure.
10.0 General Provisions
10.1 Governing Law
Any cause of action (whether in contract or tort, including intentional and
negligence causes of action) arising from or related to the transactions
contemplated by this Agreement shall be governed by the laws of the State of New
York, without regard to its choice of law principles. DAI and Customer consent
to the personal jurisdiction of the federal courts of the Southern District of
New York.
10.2 Entire Agreement
DAI and Customer acknowledge that neither has been induced into this Agreement
by any condition, representation, or warranty not set forth in this Agreement.
This Agreement constitutes the entire agreement between the parties with respect
to the subject matter hereof and supersedes all prior or contemporaneous
proposals, negotiation, and all other communications (oral and written) between
the parties with respect to the subject matter hereof. Any modifications to this
Agreement are invalid unless confirmed in a writing which state that it amends
this Agreement and which is signed by an authorized officer of Customer and
DAI's Vice President of Finance and Administration. Any subsequent agreements
are invalid unless confirmed in a writing which is signed by an authorized
officer of Customer and DAI's Vice President of Finance and Administration.
10.3 Assignment
No party may assign or transfer any of the rights, duties, or obligations of
this Agreement without first obtaining the express written consent of the other
parties. ISSC reserves the right to assign this Agreement to Unisource at no
charge upon written notice to DAI.
10.4 No Waiver
The failure of either party at any time to require performance by the other
party of any provision of this Agreement shall in no way affect the right of
such party to require performance of that provision. Nor shall such failure be
construed as a waiver of any continuing or succeeding breach of such provision,
a waiver of the provision itself, or a waiver of any right under this Agreement.
10.5 Partial Invalidity
If any provison of this Agreement is held invalid, such invalidity shall not
affect other provisions of this Agreement which can be given effect without the
invalid provisions. Provisions deemed to be invalid shall be reformed to the
minimum extent necessary to render them valid at such time and, to the extent
possible, in accordance with the original intent of the parties.
10.6 Interpretation
"Include," "includes," and "including" shall be interpreted as introducing a
list of examples which do not limit the generality of the concept they
illustrate. Where reference is made to " DAI Product," a Licensed Product is a
DAI Product. Where reference is made to "Licensed Product," a Licensed Product
includes the respective DAI Product. "Modification" to the product includes
corrections to the product, additions to the product, and translations of the
product.
10.7 Notice
Any notice given pursuant to this Agreement shall be in writing, shall state
that it is a notice given pursuant to this Agreement, and shall be sent by
certified mail to the address first above written.
December 22, 1993
ISSC/Unisource Schedule V Page 4 of 5
Accepted by: Accepted by:
Integrated Systems Solutions Corporation XXXX XXXX XXXX, Inc.
By By
-------------------------------------- ------------------------------------
Authorized Signature Authorized Signature
- ---------------------------------------- --------------------------------------
Name (Type or Print) Date Name (Type or Print) Date
December 22, 1993
ISSC/Unisource Schedule V Page 5 of 5
Schedule W
----------
Unisource Third-Party Agreements
The Unisource Third-Party Agreements are set forth in Unisource's Third Party
Agreement Binder and have been provided to ISSC under separate cover.
ISSC / Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- --------------------------------------------------------------------------------
Schedule X
Release
Following is a form of the release prepared and presented by Unisource to the
Affected Employees.
AGREEMENT
This Agreement dated November __, 1993 is given by the employee named below to
______________________, a division of Unisource Worldwide, Inc. ("Unisource").
A) Role of Unisource
I acknowledge that I have received an offer of employment with
Integrated Systems Solutions Corporation ("ISSC") which provides certain
severance and other benefits. The various benefits contained in the
offer are described in an "Initial Offer Letter" from ISSC dated
November __, 1993 and were further explained to me by ISSC during a
presentation on November __, 1993. I acknowledge that the offer extended
to me has been arranged through the efforts of Unisource on my behalf
and that such offer is fair and reasonable. I am accepting the offer and
have been advised that this document must be signed and returned to
_____________________ as part of my acceptance.
B) Release
As a __________________ employee, I may be covered by a _____________
severance policy ("Old Benefits"). The New Benefits are intended to
replace the Old Benefits. So, in consideration of Unisource negotiating
the terms of the offer containing the New Benefits, and intending to be
legally bound, I hereby release and give up all claims for severance
benefits which I have or may have against Unisource, its division
____________, its parent, Alco Standard Corporation, and their officers,
directors and employees. I agree that I will not seek any further
severance from Unisource or any of its related companies and that I rely
solely upon the benefits being provided by ISSC as set forth in the
Initial Offer Letter.
C) Who is Bound
I am bound by this agreement. Anyone who succeeds to my rights and
responsibilities, such as my heirs or the executor of my estate, is also
bound. This agreement is made for my benefit and all who succeed to my
rights and responsibilities, such as my heirs or the executor of my
estate.
D) Signatures
I understand and agree to the terms of this agreement.
E) Law
Pennsylvania law will apply to any questions under this agreement.
Witness: Employee:
- -------------------------------------- ----------------------------------
Signature Signature
- -------------------------------------- ----------------------------------
Name (Type or Print) Date Name (Type or Print) Date
December 22, 1993
ISSC/Unisource Confidential Schedule X Page 1 of 1
ISSC / Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- --------------------------------------------------------------------------------
Schedule Y
Unisource Reports
Pursuant to Section 18.04 of the Agreement entitled "Reports," the attached
Unisource Reports are made part of this Schedule.
December 22, 1993
ISSC/Unisource Confidential Schedule Y Page 1 of 1
Report Number Report Name
- ------------- -----------
QCPIPR03 Inventory Count Sheet
IMO99801 Inventory Adjustment Audit Report
IMO99801 Inventory Adjustment Report
ARPX7002/AR702A11 Aged Open Receivables
ALTODFRM.JCL Vendor's Alt-Order From Listing
QCPAPR04 Accounts Payable Checks
APCKREP2,AP013700 Accounts Payable Check Report by Check Number
APCKREP3,AP014700 Accounts Payable Check Report by Vendor
APRECON4/AP032700 Accounts Payable Cleared Check Update Report
AP003RQ Open Accounts Payable Listing by Vendor by Invoice Number
AP003MQ Open Accounts Payable Listing by Company
None Vendor by Invoice Number
APSTAT.JCL Daily A/P Status Report
APGLSUMM/AP720A01 Payables Input Summary by G/L Account
ARCSUM.JCL A/R Summary by Company
ARSTAT.JCL Daily A/R Status Report
T921005A Report of Inventory Receipts
PORECVR/P0024810 Inventory Receiving Audit Report
BCPAP003 Vendor History Report
BCPDR037 Account Assignment Changes Since the Prior Quarter
BCPDR055 Consolidated Obsolete Item Sales Report
BCPDR051 Short Customer Master Listing
BCPDR05Z Preferred PCA Vendor Purchases
BCPDR076 Special Inventory Turn Analysis
BCPDRTAX Listing of Tax Exempt Customers
BCPIM010 Listing by Company by Supplier of Inventory $ on Hand
BCPSL038 Brand Master File Listing
BCPSL058 3M Sales
BCPSL083 Report of Office Depot Sales
QCPDRR46 Chope Industrial Report of Customer Orders with Items on Backorder
T910710A Direct Orders Shipped to a Copco Location
None EDI Activity Report
SOBREPS/S0049500 Backorder Analysis by Rep
QCPSL52A Fine Paper Sales Analysis by Vendor (Current vs. Prior Fiscal YTD)
QCPDRR01 Buyer Reorder Information
Report Number Report Name
- ------------- -----------
QCPDRR1B Buyers Reorder Report
QCPAR024 Daily Credit Call Report
CASHRPT.JCL Monthly Cash Receipts Register - Cash Application
CASHSMI.JCL Monthly Cash Receipts Register - Cash Application History Data Base
QCPPIR06 Category One Items Devaluation Report
QCPCMR03 CMA Database Customer Master Listing
CMAST01A.JCL Customer Master List with Alternate Shipping Addresses
CMAST01B Special Report of Ship to Locations and Route Codes
COLSROLL.JCL Inventory On-Hand Report - by Prodclas
QCPDR53A Listing of Active Customer Contracts by Sales Rep
APINVREC/AP006813 Invoice Receiving Cost Variance Report
BCPDR31A.JCL Listing of PPI Shipments
BCPDR967 Report of New Accounts
QCPSLR14 Chope Fine Lottery Paper Sales Report
BCPSL14A Orders Less Than $40 in Margins
QCPSL52C Preferred Industrial Vendor Sales and Profitability Analysis
QCPSL24C Redistribution Sales
QCPSLR46 Reorder Summary Report
QCPSLR47 Columbus Fine Paper Purchase Analysis
QCPSL52B Industrial/Packaging Sales and GTM Report by Account Rep
BCPSL058 Sealed Air PPD Warehouse Sales to Specific Zips
BCPSL065 Sphinx Warehouse Item Division Listing
CRAUDITH Credit Release Audit Listing by Division
CREDIT.JCL Customers With Balances Over $30,000
QCPIMR05 Item Cost List
QCPDRR49 Customer Purchase History Listing of Stocking Items
QCPSL24A Customer Purchase History
QCPDR49H Customer Purchase History Listing of Stocking Items
QCPSLR26 Sales Order Cost Differences
CUMAST09.JCL Customer Master List With Alternate Shipping Addresses
QCPSLR16 Customer Sales by Salesman Report
QCPSLR20 Customer Sales in Descending GP$ Order
T910919A Customers with AMT-GPYTD Less Than AMT-GPLY
CAUDITH Customer Audit Listing by Division
T920318A Report of Customers W/Disc. Taken 60 Days Past Invoice Date
Report Number Report Name
- ------------- -----------
QCPDRR56 Listing of Sales Orders Entered and Billed
None Sales by Destination Report
QCPDRR19 Item Sales/Trnsf Report
T911010A Sales Comparison by Item
QCPSLR09 Daily Invoice Register for Directs
DIRECTPO Purchase Orders Paid
QCPSLR10 Monthly Invoice Register Industrial Products
QCPSLR09 Monthly Invoice Register for Directs
DIRSPIT.JCL Direct & Special Items Showing Vendor Name
QCPDRR54 Obsolete and Inactive Items; No Activity Last 12 Months
QCPSLR47 Vendor Purchase Analysis (Current vs. Prior FY)
DONWARD.JCL Donna's Project
BCPDR033 Listing of Items That Were Not Classified With ABC Codes
ITMSLS Item Sales Report
None 180-Day Exception Report
QCPDRR52 List of Contracts to be Reviewed Due to Cost
Change/Expiration Date
None Fast Cash Application Report
QCPSLR59 Daily Flash Report
QCPSLR45 PCA Shipments to Ford Contract
FUTUREOR Future Sales Order Report
HOLDLIST.JCL Orders on Hold
HOLDSTK Customer Holding Stock
HOSP2 Hospital Rebate Report
QCPSLR82 Monthly Commission Report Statement
IMVAL.JCL Inventory Valuation Report by Prodclas
INDCOST.JCL All Industrial Items
INTERCO.JCL Intercompany Sales
INVNOREC Inventory Accrued
None Monthly Sales Register
None Daily Sales Register
None Daily Sales Register by Sales Rep Number
INVNOREC Inventory Received But Not Invoiced
QCPPIR10 Quantity/Dollar Variance Report (Desc $ Variance)
QCPPIR10 Quantity/Dollar Variance Report (Desc Qty Variance)
IPNOT06.JCL IP/BP Orders Older Than a Week
Report Number Report Name
- ------------- -----------
IPNOTIS.JCL Sales Orders With IP & BP Status
QCPIMR01 Items with Zero Quantity on Hand
ITEMEXCP.JCL Inventory Quantity on Hand Equal to Zero
ITMLOC Warehouse Locations - Listed by Item
ITEMS01.JCL All Items in Company - Aisle, Bin, Row Sequence
ITEMS04.JCL All Items in Company Sorted by Prodclas and Item
ITMAUD01 Listing of Industrial Items Maintenance
ITEMAUDT Audit Trail Listing of SFD Items Maintenance
ITMEDIT6 Item Edit of Costing Information
ITMSLS6 Items Sales Report
J9302162 Skid Storage Areas
QCPSLR83 Chemical and Janitorial Sales Report
KUHRS.JCL Report of Prodclas, 03, 05
QCPIMR06 LIFO Inventory Valuation by Prodclas
LIFOEDIT.JCL LIFO-Cost Edit Report
S9305261 Noncontract Shipments of Ecolab Items
LYCUST End of Year Customer Audit List
None Last Year Vendor Audit List
MARYENG.JCL Mary's Project
QCPSL79A Columbus Sales and GTM Report, General Manufacturing
T910508C Report of NCR Products by Weight
QCPSLR54 Columbus Weekly Report of Orders Entered With "N" Quantity
None Qty-OH Not Equal to Zero NS Items
SOCANCEL/S0020811 SO Cancelled Order
OLIST.JCL O-List Selling Prices
OLSTED10.JCL O-List Edit; Prodclas = 0
AP008WQ Open Purchase Order Report
OSCHECK.JCL Accounts Payable Outstanding Check Report
QCPSLR45 National Account Shipments
89309151 Cut Size Profitability Analysis
BCPDR970 Report of Customer Group 'AP' and 'CJ'
QCPDRR8A Paper Plus 20 Vendors YTD Purchase Analysis
QCPPIR01 Physical Inventory Card Listing
QCPPI004 Physical Inventory Item Edit Report
None Initial Quantity Audit
Report Number Report Name
- ------------- -----------
BCPDR041 Interform Roll Stock Inventory
PITTJCP Rebate Shipments to J.C.Penney
BCPDR41A On Hand Report - Selected Roll Items
BCPDR041 Interform Roll Stock Inventory
POAUDIT Daily Purchase Order Audit Report
POCANCEL/P003786 Purchase Order Cancellation Report
QCPDRR08 Year-to-Date Purchases Analysis
QCPDRR62 Hazardous Material Classifications
QCPAPR01 Vendor Group Report
BCPAP007.DKR Monthly Payables Input Summary by G/L Account
QCPAPR13 Month's Accounts Payable Journal Entries
QCOPR02 Summary Vendor Purchase Report
QCPAPR03 Summary Vendor Purchase Report (Alpha)
QCPARR04 Weekly Accounts Receivable Aging
QCPARR07 Summarized Accounts Receivable Aging
QCPARR08 Unapplied Credit Memos
QCPARR12 Customer Groups A/R Balances
QCPARR13 A/R Account Balances Over $750K
QCPARR16 Past Due Accounts Receivable
QCPARR17 Weekly Accounts Receivable Aging
QCPARR18 Open A/R Summarized by Division
QCPCMR01 Customer Master Listing
QCPCOR01 Edit Listing: Listing of All Item Loaded in Cost Data Base
QCPCOR02 Corporate Listing of Mill Sheets Selected for Recalculation
QCPCOR03 Listing of Price Book Loaded into the Cost Data Base System
QCPCOR04 Automatic Pricing Group Master File Listing
QCPCOR05 Listing of Computerized Price Brackets
QCPDRR49 National Account Customer Purchase History Report
QCPARR04 Weekly Accounts Receivable Aging
QCPDRR09 Inactive Customer Report
QCPDRR10 Monthly Units Sold by Item
QCPDRR11 $999 Items with No Line Item Cost
QCPDRR13 Analysis of Orders Entered
QCPDRR14 1989 Sales Less than $1000
QCPDRR15 Year End Product Segmentation Report
Report Number Report Name
- ------------- -----------
QCPDRR16 Last Year Item Audit List
QCPDRR17 Composite Inventory by Item Number
QCPDRR20 Order Entry
QCPDRR21 First Quarter Profit on "NS" Items
QCPDRR23 Purchase Orders by Date Expected
QCPDRR24 Columbus Items - Buyers MC and GM
BCPDR025 Number of Times Items Were Picked
QCPDRR27 Detailed Transaction Item Listing
BCPDR031 Listing of "PPI" Sales and Margins
QCPDR32A Summary Report of Sold Orders with Transferred Lines
BCPDR033 Report of Proposed ABC Code Reclassifications
QCPDRR34 National Account Groups
QCPDRR35 Customer Groups
QCPDRR36 Customers With No Account Rep Cross References
QCPDRR37 Customer Groups
QCPDRR39 Interdivisional Transfer Charge Report
QCPDRR40 Mill Rebate Contracts That Will Expire in the Next 45 Days
QCPDRR42 Rebate Summary by Contract
QCPDRR44 Rebate Summary by Contract/Item
QCPDRR45 Current Product Class Load Factors Used to "Load" Mill Rebate Deviated Costs
QCPDRR47 Inventory Listing Showing Qty Fields
QCPDRR48 Service Allowance System Maintenance
QCPDRR50 Monthly Units Sold by Item (Special)
QCPDRR57 Report of "NC" Groups and Associated Customer Locations
QCPDRR61 Direct Purchase Order Expediting Report
TELJOBXX Grocery Store Order Report
QCPDRR74 Cost Override Report
QCPDRR75 Rebate Claims
BCPDR031 Listing of "PPI" Sales and Margins
QCPDRR62 Hazardous Material Classifications
BCPDR077 24-Month Sales History for Reams for Econosource 8-1/2 X 11
QCPEDR04 EDI Hold Report
QCPIMR02 Leadtime Analysis
QCPIMR09 Obsolete and Items Inactive Last 12 Months
Report Number Report Name
- ------------- -----------
QCPIMR11 Items On Hand Less Than Minimum
QCPIMR9A Listing of Warehouse Locations That May Be Reusable
BCPIM008 Edit Report of "NI" ABC-CD Items
QCPOPR02 Disc Space Analysis Files Not Accessed in Last 12 Months
QCPOPR05 Universal Paper and Packaging Listing of Open MIS Project
Requests
QCPOPR06 Help Desk Report of All Calls That Currently Remain Open
QCPSFR03 Sales Forecast Worksheet
QCPFR05 Sales Summary
QCPSFR07 Sales and Margin Performance Report
QCPSL24A Customer Purchase History
QCPSLR05 Special Hammermill Comparison Report
QCPSLR07 Report of Top 100 Margin Accounts
QCPSLR08 Report of Copco Papers Items Purchased
QCPSLR11 Total Warehouse Sales and Margins
QCPSLR12 YTD Sales/Margins by Zip
BCPSL014 Special Margin Analysis for R. Keating
BCPSL022 Top 200 Margin Accounts
QCPSLR24 Monthly Shipment History for Customer
QCPSL27E Descending Margin Dollars by Product Segment
BCPSL031 Cash for "Color" Saginaw Shipments
QCPSLR40 Sales and Margins YTD by SIC Code for All Divisions
QCPSLR41 Consolidated Velocity Report of Shipments
QCPSLR42 Transfers in Report of Items Shipped to Copco Warehouses
QCPSLR46 Reorder Sheet for Midwest Butcher & Deli, Inc.
QCPSLR47 Columbus Industrial Purchase Analysis
QCPSL52A Industrial Sales Analysis by Vendor (Current vs. Prior
Fiscal YTD)
QCPSLR07 Report of Top 100 Margin Accounts
QCPSLR56 Current to Last Year Margin Comparison
QCPSLR60 Findlay Tape and Label Sales and Margins Current vs. Prior
Fiscal Year
QCPSLR63 Transfers by Vendor
QCPSLR65 Sphinx Warehouse Item Purchase Summary
QCPSLR67 National Account Sales History
QCPSLR73 National Accounts Sales Analysis
QCPSLR74 Columbus Board of Education Shipments
QCPSLR8A McBee Report of Copco Papers Items Purchased
Report Number Report Name
- ------------- -----------
QCPSL087 New Business Bonus
BCPDR039 Report of Transferred Items Not Fully Flagged
QUIZ0DX Listing of Skid Items
T911217A Current Account Rep Assignments
T920102A Customers With Sales LY Less than $1000
T920117A Item Sales Report
T920413A Sales for International Paper Items
T920618A Customer Payments and Discount Gained if Paid on Time
T920910A Tennessee Sales & Tax
PORECVR/P0024910 Inventory Receiving Report
QCPDRR40 Rebate Contracts by Sales Rep That Will Expire in the Next
45 Days
REPMSTR Sales Rep Master File List
None Physical Inventory
P9104101 Service Allowance System Maintenance Vendor Contracts
P9108091 PCA Industrial Coordinated Purchases
S9202111 Listing of Active Items Where Cost Last is Greater Than the
Cost Replacement
S9202201 Special Customer/Item Report by Rep/Customer/Product Class
S9203231 Purchase Orders by Date Expected
S9203241 Consolidated Obsolete Item Sales Report
S9204031 Velocity Report
P9204141 Special Sphinx Analysis Margins Current vs. Prior Fiscal
Year
P9209281 Year to Date Sales/Margins
S9210261 Listing of Customer Sales in Descending Sales $ Sequence
S9210271 Listing of Items With "DD" Status and ABC Code Not Equal
"NS"
S9305261 Rebate Audit Report/No. Rebates
S9306011 Redistribution Contracts
P9309072 Dispenser Audit Report
ARPX7002/AR702A08 Aged Open Receivables
QCPSLR25 Thumb Run Sales and Margins
QCPSLR57 Samples for Account 122222
SANDY.JCL Stock Transfer Shipping Report
QCPDRR42 Rebate Summary by Contract
QCPSL80A Review of SIC Codes by Salesman
QCPARR11 Aged Open Receivables Summary by Sales Rep/Sales Number
Report Number Report Name
- ------------- -----------
SLSMARG/SL701A16 Salesman Report by Product
SLSMDET/SL700A17 Salesman Commission Report
SLSMRPT/A04 Division Commission Report
SOSHIP/S0012803 Ship/Wrap Verification Process
STKTRPT/IM700A03 Stock Transfer Edit List
BCPSL021 Sunbelt Plastics Sales Promotion Report
None Service Charges Paid
T911030A Orders Billed to Acct 199559 to Present
T911113A Dayton Prodclas 36 Sales & Margin
None Sales Tax Report
QCPSLR16 Tax Supported Business Sales by Salesman
TICKETS Physical Inventory Ticket Numbers
S9108201 All Active Customers with SIC Codes
S9108202 Columbus Transfers to Indy
S91082203 Special SIC Code Analysis
S9108204 Chope-Fine "SCT" Transfers to Paper Plus Stores in Michigan
S9108205 Southern Region Accounts Less than $500 YTD
P9109251 Sales by Rep and Vendor
P9110243 Sales Analysis by Vendor
S911120 Columbus Edit List of COD Customers W/O Extd. Pick Tickets
P9112202 Sphinx Deal/Steal Shipments
S9201031 To be Picked by Route Code
TRANM.JCL Inventory Transferred to Columbus
QCPDRR02 Transfers Not Received Report
VENBOOK.JCL Vendor Master Book
VENDOR2 Vendor Purchases in Numerical Order
VENDORS Vendor Purchases in Descending Order
None Balance Sheet
WEIRAVG.JCL Inventory Usage Report - by Item
WEIRTON2.JCL All Weirton Items
QCPSLR47 Columbus Fine Paper Purchase Analysis (Current vs. Prior FY)
ZIPCODE.JCL Report of Sales by Zip Code
QCPDRR69 Top 25 B.O./Short Ship Customers
QCPDRR68 B.O./Fill Rate Analysis Report
QCPDRR70 Top 25 B.O./Short Ship Vendors
Report Number Report Name
- ------------- -----------
QCPDRR68 B.O./Fill Rate Analysis Report - Corporate Summary
QCPDRR69 Top 25 B.O./Short Ship Customers - Corporate Summary
QCPDRR70 Top 25 B.O./Short Ship Vendors - Corporate Summary
QCPDR68A B.O./Fill Rate Analysis Report - Divisional Summation
QCPDRR64 Credit Memo Analysis
QCPDRR65 Top 25 Credit Memo Customers
QCPDRR64 Credit Memo Analysis - Corporate Summary
QCPDRR65 Top 25 Customers - Corporate Summary
QCPDR64A Credit Memo Analysis - Divisional Summation
QCPDRR71 Late Delivery Time Analysis
QCPDRR72 Top 25 WH/IND - Late Delivery Customers
QCPDRR72 Top 25 Direct Late Delivery Customers
QCPDRR71 Late Delivery Time Analysis - Corporate Summary
QCPDRR72 Top 25 WH/IND - Late Delivery Customers - Corporate Summary
QCPDRR72 Top 25 Direct Late Delivery Customers - Corporate Summary
QCPDR71A Late Delivery Time Analysis - Divisional Summation
ISSC / Unisource [ART APPEARS HERE]
Agreement for Information Technology Services
- --------------------------------------------------------------------------------
Schedule Z
Confidentiality Agreement
In consideration of my employment by International Business Machines Corporation
(IBM) or my continued employment at will by IBM, and the payment to me of the
salary or other compensation during my employment, I agree as follows:
1. I will not, without IBM's prior written permission, disclose to anyone
outside of IBM and its subsidiaries or use in other than IBM's and its
subsidiaries' business, either during or after my employment, any
confidential information or material of IBM or its subsidiaries, or any
information or material received in confidence from third parties such as
suppliers or customers, by IBM or its subsidiaries. If I leave the employ of
IBM, I will return to IBM all property in my possession, whether or not
containing confidential information including but not limited to, diskettes
and other storage media, drawings, notebooks, reports, and other documents
belonging to IBM or its subsidiaries or received from any third party by IBM
or any of its subsidiaries.
Confidential information or material of IBM or its subsidiaries is any
information or material:
a) generated or collected by or utilized in the operations of IBM or its
subsidiaries;
b) received from any third party; or
c) suggested by or resulting from any task assigned to me or work performed
by me for or on behalf of IBM or its subsidiaries, and which has not
been made available generally to the public, whether or not expressed in
a document or other medium and whether or not marked "IBM Confidential"
or with any similar legend of IBM or any third party.
2. I will not disclose to IBM or its subsidiaries, use in their business, or
cause them to use, any information or material which is confidential to any
third party. In addition, I will not incorporate into any product used
and/or sold by IBM or its subsidiaries, any copyrighted materials of any
third party, unless such incorporation by IBM or its subsidiaries has been
authorized.
Confidential information or material may include, but is not limited to,
past, present or future development, manufacturing activities, marketing or
business plans, personnel matters, technical specifications, drawings,
designs, prototypes, computer programs or databases.
3. I will comply, and do all things necessary for IBM and its subsidiaries to
comply, with the laws and regulations of all governments under which IBM and
its subsidiaries do business, and with provisions of contracts between any
such government or its contractors and IBM or its subsidiaries that relate
to intellectual property or to the safeguarding of information.
4. I hereby assign to IBM my entire right, title and interest in any idea,
concept, technique, invention, design, (whether the design is ornamental or
otherwise), computer programs and related documentation, other works of
authorship, mask works and the like (all hereinafter called "Developments"),
hereafter made, conceived, written or otherwise created solely or jointly by
me, whether or not such Developments are patentable, subject to copyright
protection or susceptible to any other form of protection which:
a) relate to the actual or anticipated business or research or development
of IBM or its subsidiaries; or
b) are suggested by or result from any task assigned to me or work
performed by me for or on behalf of IBM or its subsidiaries.
In the case of any "other works of authorship," such assignment shall be
limited to those works of authorship which meet both conditions a) and b)
above.
The above provisions concerning assignment of Developments apply to
Developments created while I am employed by IBM in an executive, managerial,
professional product or technical planning, technical research, programming
or engineering capacity (including development, product, manufacturing,
systems, applied science, and field engineering). Excluded are any
Developments that I cannot assign to IBM because of prior agreement with
__________________________________________________ which is effective until
______________________________________ (Give name and date or write "none").
I acknowledge that the copyright and any other intellectual property right
in designs, computer programs and related documentation, and works of
authorship, created within the scope of my employment, belong to IBM by
operation of law.
December 22, 1993
ISSC/Unisource Confidential Schedule Z Page 1 of 2
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