1 Exhibit #4 GENERAL AMERICAN LIFE INSURANCE COMPANY DESCRIPTION OF ISSUANCE, TRANSFER AND REDEMPTION PROCEDURES FOR FLEXIBLE PREMIUM VARIABLE LIFE INSURANCE POLICIES Pursuant to Rule 6e-3(T)(b)(12)(ii) and METHOD OF COMPUTING ADJUSTMENTS IN PAYMENTS AND CASH VALUES UPON CONVERSION TO FIXED BENEFIT POLICIES Pursuant to Rule 6e-3(T)(b)(13)(v)(B) This document sets forth the administrative procedures that will be followed by General American Life Insurance Company (the "Company") in connection with the issuance of two types of Flexible Premium Variable Life Insurance Policies, a single life policy ("VUL") and a joint and last survivor policy ("JSVUL"). Each of these policies has a separate version designed for use in connection with qualified pension plans ("Pension Policy"). All of the policy forms are referred to collectively as the "Policies" or "Policy." This document also addresses the transfer of assets held under the Policies and the redemption by Owners of their interests in such Policies, and explains the method that the Company will follow in making a cash adjustment when a Policy is exchanged for a fixed benefit insurance policy pursuant to Rule 6e-3(T)(b)(13)(v)(B). I. PROCEDURES RELATING TO ISSUANCE AND PURCHASE OF POLICIES A. Premium Payments and Underwriting Premiums for the Policies will not be the same for all owners of Policies ("Owners"). The Company must receive an initial premium, together with a completed application, before a Policy will be issued. The Company requires that the initial premium for a Policy be at least equal to 1/12 of a specified annual minimum premium Following the initial premium, subject to the limita-tions described below, premiums may be paid in any amount and at any interval. An Owner may establish a schedule of planned premiums, which will be billed by the Company at regular 2 intervals. For the first Policy year, the amount of the planned premiums can be no less than the minimum annual premium. Failure to pay planned premiums, however, will not itself cause the Policy to lapse. An Owner may elect to pay premiums by means of a pre-authorized check ("PAC") procedure. Under a PAC procedure, amounts will be deducted each month, generally on the monthly anniversary, from the Owner's checking account and applied as a premium under a Policy. The minimum payment permitted under a PAC procedure is $10. An Owner may make unscheduled premium payments at any time in any amount, or skip planned premium payments, subject to the following limitations. Every premium payment must be at least $10. In no event may the total of all premiums paid in any Policy year exceed the current maximum premium limitations for that year established by Federal tax laws. The maximum premium limit for a Policy year is the largest amount of premium that can be paid in that Policy year such that the sum of the premiums paid under the Policy will not at any time exceed the guideline premium limitations referred to in section 7702(c) of the Internal Revenue Code of 1986, as amended, or any successor provision. If at any time a premium is paid which would result in total premiums exceeding the current maximum premium limitation, the Company will only accept that portion of the premium which will make total premiums equal the maximum. Any part of the premium in excess of that amount will be returned or applied as otherwise agreed and no further premiums will be accepted until allowed by the current maximum premium limitations prescribed by Federal tax law. The Company may require additional evidence of insurability if any premium payment would cause an increase in the Policy's death benefit exceeding the premium received. A Policy will remain in force so long as the cash surrender value is sufficient to pay the monthly deduction. Thus, the amount of a premium, if any, that must be paid to keep the Policy in force depends upon the cash value of the Policy, which in turn depends on such factors as the investment experience and the cost of insurance charge. The cost of insurance rate utilized in computing the cost of insurance charge will not be the same for each insured. The chief reason is that the principle of pooling and distribution of mortality risks is based on the assumption that each insured incurs an insurance rate commensurate with his or her mortality risk. That risk is actuarially determined based on such factors as attained age, sex 3 (except under Policies sold in Montana and under the Pension Policy), and rate class. Accordingly, while not all insureds will be subject to the same cost of insurance rate, there will be a single "rate" for all insureds in a given actuarial category. The Company will determine current cost of insurance rates based upon expectations as to future mortality experience. The cost of insurance rates are guaranteed not to exceed rates based upon the Commissioners' 1980 Standard Ordinary Mortality Tables. The Policies will be offered and sold pursuant to established underwriting standards and in accordance with state insurance laws. State insurance laws may prohibit unfair discrimination among insureds but recognize that premiums may be based upon factors such as age, sex, health, and occupation. B. Application and Initial Premium Processing Upon receipt of a completed application, the Company will follow certain insurance underwriting (i.e., evaluation of risks) procedures designed to determine whether the applicant is insurable. This process may involve such verification procedures as medical examinations and may require that further information be provided by the proposed insured before a determination can be made. A Policy will not be issued until the underwriting proce-dure has been completed. Insurance coverage under a Policy will begin on the issue date, which is the date as of which the Policy is delivered and the initial premium has been received prior to the insured's death and prior to any change in health as shown in the application. The issue date is used to determine Policy anniversaries, Policy years and Policy months. After the issue date the Company will allocate the net premium received during the "right to examine policy period" to the division of the General American Life Insurance Company Separate Account Eleven (the "Separate Account") that invests in the Money Market Fund of General American Capital Company. Upon expiration of this period, the cash value in that division will be transferred to the divisions of the Separate Account and to the Company's General Account in accordance with the Owner's alloca-tion instructions. The minimum face amount at issue is $50,000 for VUL Policies and $100,000 for JSVUL Policies. 4 C. Reinstatement Procedures The Policy may be reinstated within five years after lapse and during the lifetime of the person(s) insured under the Policy unless the Policy has been surrendered. A Policy will be reinstated upon receipt by the Company of a written application for reinstatement, production of evidence of insurability satisfactory to the Company and payment of sufficient premium to cover the monthly deductions due at the time of lapse, and two times the monthly deduction due at the time of reinstatement. Any indebtedness must also be paid or reinstated. The amount of cash value on the date of reinstatement will be equal to the amount of any loan reinstated, increased by the net premiums paid at reinstatement, any loans paid at the time of reinstatement, and the amount of any surrender charge paid at the time of lapse to the extent of the face amount reinstated. The effective date of reinstatement will be the date of approval by the Company of the application for reinstatement. There will be a full monthly deduction for the Policy month that includes that date. The surrender charge in effect at the time of reinstatement will equal the surrender charge in effect at the time of lapse. If only a portion of the coverage is reinstated, then only the prorated portion of the surrender charge will be reinstated. The cash value following reinstatement will be increased by the amount of the surrender charge imposed at the time of lapse, to the extent of the surrender charge reinstated. II. REDEMPTION PROCEDURES: SURRENDER AND RELATED TRANSACTIONS Set forth below is a summary of the principal Policy provisions and administrative procedures which might be deemed to constitute, either directly or indirectly, a "redemption" transaction. The summary shows that because of the insurance nature of the policies, the procedures involved necessarily differ in certain significant respects from the redemption procedures for mutual funds and contractual plans. A. Surrenders and Partial Withdrawals At any time during the lifetime of the insured and while a Policy is in effect, the Owner may surrender, or make a partial withdrawal under, the Policy by sending a written request to the Company. The amount available for surrender is the cash surrender value at the end of the valuation period during which the surrender request is received at the Company's home office. 5 Amounts payable from the Separate Account upon surrender or a partial withdrawal will ordinarily be paid within seven days of receipt of the written request. If the Policy is being surrendered, the Policy itself must be returned to the Company along with the request. Upon surrender, the Company will pay the cash surrender value (the cash value less any indebtedness and less any surrender charge), increased by the cash value of any paid-up additions, dividends due and dividend accumulations (if any), and any unpaid accrued interest. Surrender proceeds may be paid in a single sum or under one of the settlement options. Coverage under a Policy will terminate as of the date of surrender. After the first Policy year, an Owner may make up to twelve partial withdrawals or fund transfers each Policy year from the Separate Account or the General Account at no charge. The Company may impose a charge not to exceed $25 for any partial withdrawal or transfer in excess of twelve in a Policy year. The minimum amount of a partial withdrawal request, net of any applicable surrender charges, must be at least $500 from a division, or the Policy's cash value in a division, if smaller. The maximum amount that may be withdrawn from a division is the Policy's cash value in that division. The Owner may allocate the amount withdrawn, subject to the above conditions, among the divisions of the Separate Account and the General Account. If no allocation is specified, then the partial withdrawal will be allocated among the divisions of the Separate Account and the General Account in the same proportion that the Policy's cash value in each division and the General Account bears to the total cash value of the Policy, less the cash value in the Loan Account, on the date the request for the partial withdrawal is received. Generally, any surrender charge imposed in connection with a partial withdrawal will be allocated among the divisions of the Separate Account and the General Account in the same proportion as the partial withdrawal is allocated. An Owner may request, however, that a surrender charge applicable to an amount withdrawn from a division be paid from the cash value in another division. No amount may be withdrawn that would result in there being insufficient cash value to meet any surrender charge that would be payable immediately following the withdrawal upon the surrender of the remaining cash value. The death benefit will be affected by a partial 6 withdrawal, unless Death Benefit Option A or Option C is in effect and the withdrawal is made under the terms of an Anniversary Partial Withdrawal Rider. If Option A is in effect and the death benefit equals the face amount, then a partial withdrawal will decrease the face amount by an amount equal to the partial withdrawal plus the applicable surrender charge resulting from the change in face amount. If the death benefit is based on a percentage of the cash value, then a partial withdrawal will decrease the face amount by the amount by which the partial withdrawal plus the applicable surrender charge exceeds the difference between the death benefit and the face amount. If Option B is in effect, the face amount will not change. The face amount remaining in force after a partial withdrawal may not be less than $50,000 for a VUL Policy, or $100,000 for a JSVUL Policy. Any request for a partial withdrawal that would reduce the face amount below these amounts will not be implemented. Partial withdrawals will be applied first to reduce the initial face amount and then, in the case of a VUL Policy, to each increase in face amount in order, starting with the first increase. (The face amount of a JSVUL Policy may not be increased.) If a Policy is surrendered, the surrender charge will be 45% of one annual Target Premium on the base policy. The charge remains level over the first five Policy years and then gradually decreases to zero (0) at the end of ten Policy years. Additional surrender charges will be deducted if the Policy is surrendered following one or more increases in face amount of a VUL Policy. The surrender charge applicable to each increase will be 45% of the Target Premium for that increase. The surrender charge applicable to an increase in face amount of a VUL Policy remains level for the first five Policy years that the increase is in effect, then gradually decreases to zero at the end of ten Policy years. (The face amount of a JSVUL Policy may not be increased.) A surrender charge also will apply to any decrease in face amount. The amount of the surrender charge assessed because of a decrease in face amount is a portion of the surrender charge that would be deducted upon surrender or lapse. The portion is based on the relationship between the decrease in face amount and face amount before the decrease. 7 B. Changes in Face Amount An Owner may increase or decrease the face amount of a Policy (without changing the death benefit option) once each Policy year after the first Policy anniversary. A written request is required for a change in the face amount. Any change is subject to the following conditions: 1. Any decrease will become effective on the monthly anniversary on or next following receipt of the written request. 2. The minimum decrease allowed is $5,000, and the face amount may not be decreased below $50,000 for a VUL Policy or $100,000 for a JSVUL Policy. If, following the decrease in face amount, the Policy would not comply with maximum premium limitations required by Federal tax law, the decrease may be limited or cash value may be returned to the Owner, at his or her election, to the extent necessary to meet these requirements. Any decrease will reduce the face amount in the following order: a. The face amount provided by the most recent increase (VUL Policies only); b. The next most recent increases successively (VUL Policies only); and c. The initial face amount. 3. For an increase in the face amount of a VUL Policy, the Company requires that a written request for the increase and satisfactory evidence of insurability be submitted. If approved, the increase will become effective as of the monthly anniversary coinciding with or next following the approval. In addition, the insured must have an attained age of not greater than 85 (70 for Pension Policies) on the effective date of the increase. The increase may not be less than $5,000 ($2,000 under the Pension Policy). C. Change in Death Benefit Option After the first Policy anniversary, the Owner may request in writing to change the death benefit option. If the 8 request is to change from Option A to Option B, the face amount will be decreased by the amount of the cash value. Evidence of insurability satisfactory to the Company will be required on a change from Option A to Option B. This change cannot be made if it would result in a face amount of less than $50,000, or $100,000 for a JSVUL Policy. If the request is to change from Option B to Option A, the face amount will be increased by the amount of the cash value. The effective date of a change will be the monthly anniversary on or following the date the request for change is received by the Company. The option may be changed once each Policy year. D. Benefit Claims While the Policy remains in force, the Company will pay a death benefit to the named beneficiary in accordance with the designated death benefit option within seven days after receipt in its home office of due proof of death of the insured under a VUL Policy, or the death of both insureds under a JSVUL Policy. Payment of death benefits may be postponed under certain circumstances, such as the New York Stock Exchange being closed for reasons other than customary weekend and holiday closings. The amount of the death benefit is determined at the end of the valuation period during which the insured under a VUL Policy or the last insured under a JSVUL Policy dies. The amount of the death benefit will never be less than the current face amount of the Policy as long as the Policy remains in force and as long as the insured (or the younger insured in the case of a JSVUL policy) has not yet reached attained age 100. The proceeds will be reduced by any outstanding indebtedness. The proceeds will be increased by any paid-up additions to the Policy, dividend accumulations and dividends due (if any), and the amount of the monthly cost of insurance for the portion of the month from the date of death to the end of the month. The death benefit may exceed the face amount of the Policy depending on the death benefit option in effect, the cash value of the Policy and the applicable percentage in effect at the date of death. Under Option A, the death benefit is the greater of the face amount or the cash value on the date of death multiplied by the applicable percentage. Under Death Benefit Option B, the death benefit is equal to the face amount plus the cash value on the date of death or, if greater, the applicable percentage (as per Option A) of the cash value on the date of death. If the insured is living on the date on which the insured reaches attained age 100 (or, in the case of a JSVUL 9 policy, on the date on which the younger insured reaches attained age 100), the death benefit will be equal to 101% of the accumulated cash value of the Policy. By addition of and compliance with the terms of the Lifetime Coverage Rider, the Owner may maintain the death benefit beyond age 100 at the greater of the face amount or 101% of the cash value. Death benefit proceeds may be paid in a single sum, or under one of the settlement options described in the Policy. The election may be made by the Owner during the insured's lifetime, or, if no election is in effect at death, by the beneficiary. An option is available only if the proceeds to be applied are $5,000 or more. The settlement options are subject to the restrictions and limitations set forth in the Policy. E. Policy Loans The Owner may, by written request to the Company, borrow an amount up to the loan value of the Policy, with the Policy serving as sole security for such loan. The loan value is equal to the cash value of the Policy on the date the Policy loan is requested, increased by interest expected to be earned on the loan balance to the next Policy anniversary, and reduced by interest on the borrowed amount to the next Policy anniversary, the amount of any existing loans and interest on those loans, any surrender charges, and any anticipated monthly deductions to the next Policy anniversary charges. The minimum amount that may be borrowed is $500. Any amount due to an Owner under a loan ordinarily will be paid within seven days after the Company receives a loan request at its home office, although payments may be postponed under certain circumstances. When a loan is made, cash value equal to the amount of the loan plus the interest due on the borrowed amount to the next Policy anniversary will be transferred to the "Loan Account" (part of the General Account) as security for the loan. Unless the Owner requests a different allocation, amounts will be transferred from the divisions of the Separate Account and the General Account in the same proportion that the Policy's cash value in each division and the General Account, if any, bears to the total cash value, less the cash value in the Loan Account. Cash value transferred to the Loan Account will earn interest daily at a minimum annual rate of at least 4%. The interest rate charged on loans will be 4.5% during the first ten Policy years and 4.25% thereafter. A Policy loan may be repaid in whole or in part at any 10 time prior to the death of the insured (or the last insured under a JSVUL Policy) and as long as a Policy is in effect. When a loan repayment is made, an amount securing the indebtedness in the Loan Account equal to the loan repayment will be transferred to the divisions of the Separate Account and the General Account in the same proportion that cash value in the Loan Account bears to the cash value in each Loan Subaccount. III. TRANSFERS The Separate Account currently has twenty-four divisions. Under the Company's current rules, a Policy's cash value, except amounts credited to the Loan Account, may be transferred among the divisions of the Separate Account and between the General Account and the divisions. Requests for transfers from or among divisions of the Separate Account may be made up to twelve times in a Policy year at no charge. The company reserves the right to charge a fee not to exceed $25 for transfers or partial withdrawals in excess of twelve in a Policy year. Transfers must be in amounts of at least $500 or, if smaller, the Policy's cash value in a division. The Company will make transfers and determine all values in connection with transfers as of the end of the valuation period during which the transfer request is received. The Company currently intends to continue to permit transfers for the foreseeable future. The Policy provides that the Company may at any time revoke or modify the transfer privilege, including the minimum amount transferable. IV. REFUNDS A. Right to Examine Policy Period An Owner may cancel a Policy within the latest of 20 days after receiving it, 45 days after the application was signed, or 10 days of mailing a notice of the cancellation right (or such longer time as may be required by law). If a Policy is cancelled within this time period a refund will be paid. The refund will equal all premiums paid under the Policy. To cancel the Policy, the Owner must mail or deliver the Policy to either the Company or the agent who sold it. A refund of premiums paid by check may be delayed until the check has cleared the Owner's bank. A request for an increase in Face Amount of a VUL 11 Policy may also be cancelled. The request for cancellation must be paid within the latest of 20 days from the date the Owner received the new Policy specifications page for the increase, 45 days after the application for the increase was signed, or 10 days of mailing the right to cancellation notice (or such longer time as may be required by law). Upon cancellation of an increase, the Owner may request that the Company refund the amount of the additional charges deducted in connection with the increase. This will equal the amount by which the monthly deductions since the increase went into effect exceeded the monthly deductions that would have been made absent the increase. If no request is made, the Company will increase the Policy's cash value by the amount of these additional charges. This amount will be allocated among the divisions of the Separate Account and the General Account in the same manner as it was deducted. B. Suicide In the event the insured commits suicide, whether sane or insane, within two years of the issue date, the amount payable will be limited to the return of premiums paid, less any indebtedness or partial withdrawals. In the event of suicide within two years of the effective date of any increase in face amount, the death benefit for that increase will be limited to the amount of the monthly deductions for the increase. C. Incontestability Clause The Policy is incontestable after it has been in force for two years from the issue date during the lifetime of the insured. An increase in the face amount or addition of a rider after the issue date is incontestable after such increase or addition has been in force for two years from its effective date during the lifetime of the insured. Any reinstatement of a Policy is incontestable, except for nonpayment of premiums, only after it has been in force during the lifetime of the insured for two years after the effective date of the reinstatement. D. Misstatement of Age or Sex If the age or sex (except under a Pension Policy or any Policies sold in Montana) of the insured has been misstated in the application, the amount of the death benefit will be that 12 which the most recent cost of insurance charge would have purchased for the correct age and sex. V. METHOD OF COMPUTING EXCHANGE ADJUSTMENTS PURSUANT TO PARAGRAPH (b)(13)(v)(B) OF RULE Ee-3(T) UNDER THE INVESTMENT COMPANY ACT OF 1940 During the first 24 Policy months following the issuance of the Policy, or the first 24 Policy months following the effective date of a requested increase in face amount, the Owner may in effect convert any Policy still in force to a guaranteed benefit life insurance policy by transferring the Policy's cash value in the Separate Account to the General Account. If an Owner elects to convert within 24 Policy months following an increase in face amount, the Owner can elect to transfer any portion of the Policy to the General Account for this purpose. Transfers made pursuant to this conversion right will not affect the death benefit, face amount, net amount at risk, rate class or issue age under a Policy. No charge will be imposed on any transfers resulting from the exercise of this conversion privilege, and such transfers will not count against the limitation on the amount and frequency of transfer requests allowed in each Policy year. The cash value of the new Policy on the exchange date will equal the cash value of the Policy on the valuation date immediately prior to the exchange date, plus the cash value provided by any net premium credited to the new Policy on the exchange date less monthly deductions under the new Policy. The same conditions and principles applicable to the exchange of an entire policy are equally applicable to an exchange relating to an increase. No further adjustments are made in cash values and payments upon an exchange.