UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q [X] Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 For the quarterly period ended June 30, 1996 or [ ] Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 For the transition period from ________________ to ______________________, Commission File Number: 0-20807 ICT GROUP, INC. - -------------------------------------------------------------------------------- (Exact name of registrant as specified in its charter) Pennsylvania 23-2458937 - -------------------------------- ------------------------------------ (State or other jurisdiction of (I.R.S. Employer Identification No.) incorporation or organization) 800 Town Center Drive, Langhorne, PA 19047 - -------------------------------------------------------------------------------- (Address of principal executive offices) (Zip code) 215-757-0200 - -------------------------------------------------------------------------------- Registrant's telephone number, including area code. Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes____ No__X__ Indicate the number of shares outstanding of each of the issuer's classes of common stock as of the latest practicable date. Common Shares $0.01 par value 11,500,000 Shares Outstanding as of August 12, 1996 1 ICT GROUP, INC. INDEX PART 1 FINANCIAL INFORMATION PAGE Item 1 CONSOLIDATED FINANCIAL STATEMENTS (Unaudited) Consolidated Balance Sheets - June 30, 1996 and December 31, 1995 3 Consolidated Statements of Operations - Three months and six months ended June 30, 1996 and 1995 5 Consolidated Statements of Cash Flows - Six months ended June 30, 1996 and 1995 6 Notes to Consolidated Financial Statements 7 Item 2 Management's Discussion and Analysis of Financial Condition and Results of Operations 9 PART II OTHER INFORMATION Item 6 Exhibits and Reports of Form 8-K 12 SIGNATURES 13 2 ICT GROUP, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS (In thousands, except per share data) (Unaudited) June 30, December 31, ASSETS 1996 1995 ------------- ------------ CURRENT ASSETS: Cash and cash equivalents $20,070 $447 Accounts receivable, net 13,716 8,981 Receivable from related party 22 133 Grant receivable 418 537 Prepaid expenses and other 885 334 ------------- ------------ Total current assets 35,111 10,432 ------------- ------------ PROPERTY AND EQUIPMENT: Communications and computer equipment 13,921 11,266 Furniture and fixtures 2,351 1,751 Leasehold improvements 1,160 885 ------------- ------------ 17,432 13,902 Less-Accumulated depreciation and amortization (8,178) (7,039) ------------- ------------ Net property and equipment 9,254 6,863 ------------- ------------ DEFERRED INCOME TAXES 3,758 -- ------------- ------------ OTHER ASSETS 1,585 1,186 ------------- ------------ $49,708 $18,481 ============= ============ The accompanying notes are an integral part of these statements 3 ICT GROUP, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS (In thousands, except per share data) (Unaudited) June 30, December 31, 1996 1995 ----------------- ----------------- LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES: Borrowings on lines of credit $715 $6,201 Current portion of long-term debt 300 705 Current portion of capitalized lease obligations 792 748 Current portion of subordinated notes due to related parties -- 180 Accounts payable and accrued expenses 4,499 3,778 Deferred revenues -- 421 Deferred income taxes 78 -- ----------------- ----------------- Total current liabilities 6,384 12,033 ----------------- ----------------- LONG -TERM DEBT 375 761 ----------------- ----------------- CAPITALIZED LEASE OBLIGATIONS 1,605 1,632 ----------------- ----------------- SUBORDINATED NOTES DUE TO RELATED PARTIES -- 120 ----------------- ----------------- MINORITY INTEREST IN CONSOLIDATED SUBSIDIARIES 129 92 ----------------- ----------------- SHAREHOLDERS' EQUITY: Preferred stock, $.01 par value 5,000 shares authorized, -- -- none issued Common stock, $.01 par value, 40,000 shares authorized, 11,500 and 9,000 shares issued and outstanding 115 90 Additional paid-in capital 50,266 310 Deferred compensation (188) -- Retained earnings (deficit) (8,995) 3,439 Cumulative translation adjustment 17 4 ----------------- ----------------- Total shareholders' equity 41,215 3,843 ----------------- ----------------- $ 49,708 $18,481 ================= ================= The accompanying notes are an integral part of these statements 4 ICT GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) (Unaudited) Three Months Six Months Ended June 30, Ended June 30, -------------------------- -------------------------- 1996 1995 1996 1995 ---- ---- ---- ---- NET REVENUES $18,361 $12,539 $34,581 $21,833 OPERATING EXPENSES: Cost of services 9,886 7,090 18,653 12,300 Sellling, general and administrative 7,630 4,988 14,426 8,846 Non-recurring compensation expense 12,689 -- 12,689 -- ------------ ------------ ------------ ------------ 30,205 12,078 45,768 21,146 ------------ ------------ ------------ ------------ Operating income (loss) (11,844) 461 (11,187) 687 INTEREST EXPENSE, NET 247 203 480 367 ------------ ------------ ------------ ------------ Income (loss) before taxes (12,091) 258 (11,667) 320 INCOME TAX BENEFIT (3,446) -- (3,446) -- ------------ ------------ ------------ ------------ NET INCOME (LOSS) $(8,645) $258 $(8,221) $320 ============ ============ ============ ============ PRO FORMA DATA: Historical income (loss) before taxes $(12,091) $258 $(11,667) $320 Pro forma provision for income taxes (4,385) 110 (4,215) 136 ------------ ------------ ------------ ------------ Pro forma net income (loss) $ (7,706) $ 148 $ (7,452) $ 184 ============ ============ ============ ============ Pro forma net income (loss) per share $(.81) $.02 $(.81) $.02 ============ ============ ============ ============ Shares used in computing pro forma net income (loss) per share 9,467 9,702 9,234 9,702 ============ ============ ============ ============ The accompanying notes are an integral part of these statements 5 ICT GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) (Unaudited) Six Months Ended June 30, ------------------------- 1996 1995 ------------ ------------ CASH FLOWS FROM OPERATING ACTIVITIES: Net Income (LOSS) $(8,221) $320 Adjustments to reconcile net income (LOSS) to net cash provided by (used in) operating activities - Minority interest in subsidiaries' earnings 37 (12) Depreciation and amortization 1,245 822 Deferred income taxes (benefit) (3,680) -- Non-recurring compensation expense 12,689 -- (Increase) decrease in - Accounts receivable (4,735) (2,658) Prepaid expenses and other (551) (485) Receivable from related party 111 (77) Grant receivable 118 135 Other assets (416) (175) Increase (decrease) in - Accounts payable and accrued expenses 723 2,560 Deferred revenue (421) -- ------------ ------------ Net cash provided by (used in) operating activities (3,101) 430 ------------ ------------ CASH FLOWS FROM INVESTING ACTIVITIES: Purchase of property and equipment (3,530) (2,610) Payments for business acquisition -- (468) ------------ ------------ Net cash used in investing activities (3,530) (3,078) ------------ ------------ CASH FLOWS FROM FINANCING ACTIVITIES: Net borrowings (payments) on lines of credit (5,486) 1,689 Proceeds (payments) on long-term debt (791) 1,092 Borrowing (payments) on capitalized lease obligations 16 (100) Payments on subordinated notes (300) -- Payment of Subchapter S distribution (2,718) -- Proceeds from initial public offering, net 35,511 -- Proceeds from exercise of stock options 9 -- ------------ ------------ Net cash provided by financing activities 26,241 2,681 ------------ ------------ EFFECT OF FOREIGN EXCHANGE RATE CHANGE ON CASH 13 2 ------------ ------------ NET INCREASE IN CASH 19,623 35 CASH AND CASH EQUIVALENTS, BEGINNING OF PERIOD 447 10 ------------ ------------ CASH AND CASH EQUIVALENTS, END OF PERIOD $20,070 $45 ============ ============ The accompanying notes are an integral part of these statements 6 ICT GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) Note 1: BASIS OF PRESENTATION The accompanying unaudited consolidated financial statements have been prepared in accordance with generally accepted accounting principles for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by generally accepted accounting principles for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation have been included. Operating results for the three and six month periods ended June 30, 1995 and 1996, are not necessarily indicative of the results that may be expected for the complete fiscal year. For additional information, refer to the consolidated financial statements and footnotes thereto included in Amendment No. 4 to the Company's Registration Statement on Form S-1 filed with the Securities and Exchange Commission on June 12, 1996. Note 2: INITIAL PUBLIC OFFERING OF COMMON STOCK The Company completed an initial public offering of its Common Stock effective June 14, 1996. The Company sold 2,411,552 shares of its Common Stock at $ 16.00 per share. The net proceeds to the Company, after underwriting discounts and commissions, were approximately $ 35.9 million, excluding offering expenses. An additional 463,448 shares of common stock (including 375,000 shares purchased by the underwriters upon the exercise of an over-allotment option) were sold by certain shareholders of the Company. The Company did not receive any proceeds from the sale of shares of the selling Shareholders. The balance sheet as of June 30, 1996 reflects (1) the net deferred income tax liability of approximately $ 1.0 million which was recorded by the Company as a result of the termination of its S Corporation status shortly before the effective date of the Company's initial public offering ("Offering") and (2) a distribution payable to the shareholders of the Company of all taxed but undistributed S Corporation earnings, estimated at $ 2.7 million. The deferred income tax liability represents the tax effect of the cumulative differences between the financial reporting and income tax bases of certain assets and liabilities as of the termination of S Corporation status. Note 3: PRO FORMA INFORMATION Pro Forma Income Data Shortly before the effective date of the Offering, the Company terminated its status as an S Corporation and became subject to federal and state income taxes. Accordingly, for informational purposes, the accompanying statements of operations for the three and six months ended June 30, 1996 and 1995 include a pro forma adjustment for the income taxes which would have been recorded if the Company had not been an S Corporation, based on the tax laws in effect during the respective periods. 7 Pro Forma Net Income Per Share Pro Forma net income per share was calculated by dividing pro forma net income by the weighted average number of shares of Common Stock outstanding for the respective periods, adjusted for the dilutive effect of Common Stock equivalents, if applicable, which consist of stock options, using the treasury stock method. Pursuant to the requirements of the Securities and Exchange Commission, Common Stock equivalents issued by the Company during the twelve months immediately preceding the Offering have been included in the calculation of the shares used in computing proforma net income per share as if they were outstanding for all periods presented. Note 4: NON-RECURRING CHARGES The Company incurred a non-recurring, non-cash charge of approximately $ 12.7 million during the second quarter of 1996. This charge related to the replacement of certain previously granted options to provide for an extended option period of five years and the accelerated vesting of certain options upon the completion of the Company's initial public offering. In addition, the Company recorded a significant net deferred income tax liability and corresponding income tax expense as a result of the Company's termination of its S corporation status. 8 MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS JUNE 30, 1996 GENERAL ICT is an independent provider of call center teleservices, which consists of outbound and inbound telemarketing, and value-added services, such as marketing, research and consulting services, to businesses domestically and internationally. The Company's call center management experience, technological leadership and expertise in target industries enable it to provide clients with high quality, cost-effective call center services. In addition to supporting customers' teleservice programs from its own call centers, the Company is pursuing opportunities to manage clients' call centers on a contract basis. The Company has broadened its market position from its original outbound consumer telemarketing orientation to its present range of call center services through both internal growth and a series of strategic acquisitions. ICT has expanded beyond its traditional markets of insurance, financial services, publishing and telecommunications to include the pharmaceutical, health care services and computer software and hardware industries, which are emerging as areas of rapid growth in the use and outsourcing of call center teleservices. The Company intends to pursue continued expansion through a combination of internal growth, strategic alliances, and acquisitions of domestic and international businesses that provide teleservices that are complementary to ICT's core telemarketing expertise. Results of Operations The Company has experienced and expects to continue to experience significant quarterly variations in operating results, principally as a result of the timing of clients' telemarketing campaigns, the commencement and expiration of contracts, the timing and amount of new business generated by the Company, the Company's revenue mix, the timing of additional selling, general and administrative expenses to support the growth and development of new business units and the competitive conditions in the telemarketing industry. The Company's business tends to be strongest in the fourth quarter due to the high level of client telemarketing activity prior to the holiday season, particularly in the financial services and consumer industries. In the first quarter, business generally slows as a result of reduced telemarketing activities in the financial services industry and client transitions to new marketing programs during the first quarter of the calendar year. In addition, the Company typically expands its operations in the first quarter to support anticipated business growth beginning in the second quarter. As a result, selling, general and administrative costs typically increase in the first quarter without a commensurate increase in revenues, which results in decreased profitability for the first quarter versus the previous fourth quarter. Demand for the Company's services typically slows or decreases in the third quarter as the volume of telemarketing projects decreases during the summer months. In addition, the Company's operating expenses increase during the third quarter in anticipation of higher demand for its services during the fourth quarter. The Company was subject to taxation under Subchapter S of the Internal Revenue Code from its inception in 1987 until June 1996. As a result, the net income of the Company, for federal and certain state and local tax purposes, has been reported by and taxed directly to the Company's shareholders, rather than the Company. Pro forma net income has been computed as if the Company had been fully subject to federal and state income taxes based upon the tax laws in effect during the respective periods. 9 Three Months Ended June 30, 1996 and 1995 Net revenues increased 46.4% to $18.4 million for the three months ended June 30, 1996 from $12.5 million for the comparable period in 1995 primarily due to increased revenues in the Company's core domestic teleservice business, increased business in its TeleProfessional operations, which support pharmaceutical and information technology clients, and increased growth in its international operations. International teleservice revenues increased 262% to $1.7 million in the second quarter of 1996 as a result of continued growth in Europe and the opening of Canadian operations in the first quarter of 1996. Revenues from the marketing services operations increased 52% to $3.1 million in the second quarter of 1996 from $2.0 million in the second quarter of 1995, partially due to a full quarter's recognition of revenues from Smartline, the Company's telebanking operations which was acquired in May 1995. In the second quarter of 1996, the Company established its Call Center Management Services division which contributed approximately $ 500,000 of revenues in the second quarter of 1996. Cost of services increased 39.4% to $9.9 million in the three months ended June 30, 1996 from $ 7.1 million for the comparable period in 1995 due to increased volume of teleservice activities. As a percentage of net revenues, cost of services decreased to 53.8% for the three months ended June 30, 1996 from 56.5% for the 1995 comparable period due to increased productivity in the Company's inbound operations and lower telecommunications costs as a result of lower telephone rates negotiated in the latter half of 1995. Selling, general and administrative expenses increased 53.0% to $7.6 million for the three months ended June 30, 1996 from $5.0 million for the three months ended June 30, 1995 principally due to the establishment in the second quarter of 1996, of the Company's Call Center Management Services division; the opening of Canadian operations in the first quarter of 1996 as well as the opening of additional domestic call centers during 1995 and the first quarter of 1996; and, increased sales, marketing, customer and data processing support both internationally and domestically. Upon completion of its initial public offering, the Company recorded a $12.7 million non-recurring compensation expense relating to the replacing of certain previously granted options providing for an extension of the exercise period and the vesting of certain options which were contingent upon the completion of the offering. Interest expense increased to $247,000 in the 1996 period from $203,000 in the 1995 period, due to higher average outstanding balances of bank and capitalized lease debt, which were partially offset by lower average interest rates in the 1996 period and interest earned on the proceeds from the Company's initial public offering. Six Months Ended June 30, 1996 and 1995 Net revenues increased 58.4% to $34.6 million for the six months ended June 30, 1996 from $21.8 million for the six months ended June 30, 1995 primarily due to growth in consumer telemarketing services, revenues from the telebanking operations of Smartline (acquired in May 1995), increased revenues from international teleservices and an increase in TeleProfessional revenues. Costs of services increased 51.7% to $18.7 million in the six months ended June 30, 1996 from $12.3 million for the comparable period in 1995 due to increased volume of domestic and international teleservice activities. As a percentage of net revenues, cost of services decreased to 53.9% in the first half of 1996 from 56.3% in the 1995 comparable period primarily due to lower telecommunications costs. 10 Selling, general and administrative expenses increased 63.1% to $14.4 million in the second half of 1996 from $8.8 million in the 1995 comparable period due primarily to additional sales and support personnel for targeted industries, international expansion and the establishment of the Company's Call Center Management Services division. Upon completion of its initial public offering, the Company recorded a $12.7 million non-recurring compensation expense relating to the replacing of certain previously granted options providing for an extension of the exercise period and the vesting of certain options which were contingent upon the completion of the offering. Interest expense increased to $480,000 for the six months ended June 30, 1996 from $367,000 for the six months ended June 30, 1995 due to higher average outstanding balances of bank and capitalized lease debt partially offer by lower average interest rates in 1996 and interest income earned on the proceeds from the Company's initial public offering. Liquidity and Capital Resources Historically, ICT's primary sources of liquidity have been cash flow from operations and borrowing on its bank revolving line of credit. Acquisitions and capital expenditures have been financed through bank term loans and capitalized lease obligations. The Company has utilized any excess cash from operations to repay its revolving bank loan and, historically, has maintained a minimum cash balance. Cash used by operating activities was $3.1 million for the six months ended June 30, 1996 compared to cash provided of $430,000 for the same period in 1995. The increase in cash used was due to higher net income before depreciation, amortization, and the non-recurring compensation charge which was offset by the cash used for working capital. The working capital increases were principally related to higher accounts receivable balances resulting primarily from the increases in net revenues in each period. Cash provided by financing activities was $26.2 million for the six months ended June 30, 1996 compared to $2.7 million for the same period in 1995. In June 1996, the Company completed an initial public offering of its common stock which provided net proceeds of approximately $35.5 million. The Company repaid the outstanding indebtedness under its revolving line of credit and certain term debt with its bank and distributed to its Shareholders $2.5 million as a portion of the S Corporation distribution. From January 1, 1996 through June 30, 1996, the Company's capital expenditures totalled $3.5 million. During the 1996 six month period, the Company increased its number of workstations by approximately 500. The Company's telemarketing activities will continue to require significant capital expenditures. Historically, equipment purchases have been financed through the Company's equipment line of credit and through capitalized lease obligations with various equipment vendors and lending institutions. The lease obligations are payable in varying installments through 2000. Outstanding obligations under capitalized leases at June 30, 1996 were $2.6 million. The Company believes that the funds generated from operations, together with the net proceeds to the Company from the offering and available credit under its line of credit and equipment line, will be sufficient to finance its current operations and planned capital expenditures at least through 1997. 11 PART II. OTHER INFORMATION Item 6. Exhibits and Reports on Form 8-K (a) The following documents are furnished as exhibits and numbered pursuant to Item 601 of Regulation S-K: Exhibit 27 Financial Data Schedule (b) The registrant was not required to file any reports on Form 8-K for the three months ended June 30, 1996. 12 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized. ICT GROUP, INC. Date: August 13, 1996 By: /s/ John J. Brennan ------------------------------------ John J. Brennan Chairman, President and Chief Executive Officer Date: August 13, 1996 By: /s/ Carl E. Smith ------------------------------------ Carl E. Smith Senior Vice President Finance and Administration Chief Financial Officer 13