Exhibit 10 (m)
ENHANCED AUTHORIZED DISTRIBUTION AGENCY AGREEMENT
This agreement ("Agreement") is made and entered into this ___
day of _____________, 1993, by and between Voluntary Hospitals of
America, Inc. ("VHA"), a Delaware corporation, and ________________
_____________________, a ___________________ corporation, an
authorized distribution agent of VHA ("ADA").
This Agreement is entered into based on the following
facts:
A. VHA is a nonexclusive limited Agent for Designated VHA
Members and Affiliates;
B. VHA is, among other things, in the business of providing
(a) products and other property, purchasing and other
opportunities, procurement, distribution and other services,
directly and indirectly, to, for, on behalf of and as an Agent for
certain health providers, and (b) marketing and other assistance to
certain Vendors and certain wholesalers and distributors, including
without limitation, ADA, in order to make the property,
opportunities, procurement, distribution and related services more
conveniently, efficiently and effectively available to Designated
VHA Members and Affiliates;
C. ADA has a reputation for offering to sell and selling high
quality products and for providing prompt, efficient and effective
distribution services, including, but not limited to, the services
of selling, marketing, ordering, paying, order receiving,
billing/invoicing, product handling, product storing, product
receiving, inventorying, managing inventory, product transporting,
product delivery, collecting funds, cash application, cash
management, receivables management, payables management, handling
customer and other inquiries, providing customer service, handling
product recalls and market withdrawals, providing for product
returns permitted by law, handling allowances and providing other
distribution services;
D. ADA has computer-based systems which are useful in
connection with managing and conducting its business, which are
flexible and able to produce a wide variety of computer-based
reports and which are capable of establishing computer-to-computer
communications between VHA, on the one hand, and Designated VHA
Members and Affiliates, on the other;
E. VHA desires to engage ADA to assist in providing
distribution services as a distribution agent of VHA to the
Designated VHA Members and Affiliates with respect to Contract
Products, including, without limitation, Contract Products which
display the "VHA+PLUS(R)" trademark, and ADA desires to perform such
services;
F. ADA desires to sell Noncontract Products to the Designated
VHA Members and Affiliates and, in connection therewith, to provide
distribution services, and VHA desires that the Designated VHA
Members and Affiliates have the opportunity to purchase such
Noncontract Products and distribution services;
THEREFORE, in consideration of the premises, the
representations and warranties of the parties, the mutual covenants
contained herein, and other good and valuable consideration, the
adequacy, receipt and sufficiency of which are hereby acknowledged,
the parties agree, subject to the conditions, terms and provisions
hereof, as follows:
Section 1. Definitions.
(A) As used in this Agreement, each of the following
capitalized terms shall have the following meaning:
(1) "Agent" means any entity authorized to act on behalf
of another entity by the other within the limited scope of the
grant of authority set forth in the document or documents granting
such authority.
(2) "Alternate Distribution Center" refers to any ADA
distribution center other than a Primary Ordering Location.
(3) "Automatic Product Substitution" has the meaning set
forth in Section 4(E).
(4) "Backorder Relay" has the meaning set forth in
Section 4(B).
(5) "Capital Equipment" means equipment having an order
in a single or multiple unit value of over $1,000.
(6) "Contract Products" refers to those products with
respect to which VHA has executed a contract ("Purchasing
Agreement"), other than this Agreement, with a Vendor thereof, such
contract providing for, among other things, the sale by such Vendor
of the products to certain Designated VHA Members and Affiliates
through ADA.
(7) "Cost" refers to [this confidential information has
been omitted and filed separately with the Commission].
(8) "Delivery Schedules" has the meaning set forth in
Section 6(C).
(9) "Delivery Times" has the meaning set forth in
Section 6(C).
(10) "Designated VHA Members and Affiliates" refers to
those VHA Members and Affiliates identified as such on Schedule 1.
Schedule 1 may be amended by VHA to add new Designated VHA Members
and Affiliates or to delete Designated VHA Members or Affiliates at
its sole discretion, at any time during the term of this Agreement,
upon thirty (30) days notice to ADA.
(11) "Noncontract Products" refers to all products that
are not Contract Products or VHA+PLUS(R) Products.
(12) "Price" has the meaning set forth in Section 6.
(13) "Primary Ordering Location" refers to the ADA
distribution center which has service responsibility for a
particular Designated VHA Member or Affiliate. ADA's POLs, as of
the date of this Agreement, are listed in Schedule 2.
(14) "Purchasing Agreement" has the meaning set forth in
Section 1(A)(6).
(15) "Revised Delivery Time" has the meaning set forth in
Section 6(C).
(16) "RHCS" refers to Regional Health Care Systems, which
are listed on Schedule 3. Schedule 3 may be amended by VHA at its
sole discretion at any time during the life of this Agreement upon
thirty (30) days written notice to ADA.
(17) "Service Level Report" has the meaning set forth in
Section 10.
(18) "Vendors" means the sellers, including without
limitation, manufacturers, of products.
(19) "VHA+PLUS(R) Products" means products bearing the
VHA+PLUS(R) trademark.
(20) "VHA Fee" has the meaning set forth in Section 8(G).
(21) "Non-traditional Products" are defined as products
that are normally not available through distribution or whose
distribution is limited to a specific hospital and require the
agreement between the Designated VHA Member and Affiliate and ADA
for distribution and inclusion on the Pricing Matrix. VHA and ADA
recognize that products may start as Non-traditional Products and
then become Contract or Noncontract Products at a later date.
(B) Capitalized terms used in this Agreement but not
specifically defined herein shall have the meanings customarily
ascribed to such terms in the products distribution industry.
Section 2. Appointment as Agent.
VHA appoints ADA as a distribution Agent, subject to the
provisions of Section 11(B). ADA shall provide Designated VHA
Members and Affiliates with products, services and value added
distribution functions. ADA shall work to build a mutually
successful relationship with each Designated VHA Member and
Affiliate and work in a proactive manner to provide the lowest
total delivered cost of products, develop and implement
standardization and utilization processes and provide logistics,
operational and analytical services.
ADA agrees to actively support and supplement the strategic
initiatives of VHA through its role as an ADA under this Agreement.
Section 3. Product Capacity and Handling. ADA shall provide
warehouse facilities at each of its Primary Ordering Locations to
secure and store sufficient product to meet the service levels to
Designated VHA Members and Affiliates specified in this Agreement.
(A) Contract Products.
(1) ADA's Duties. As VHA's Agent, ADA's duties shall
include the provision of distribution services with respect to
Contract Products to each and every Designated VHA Member and
Affiliate, and ADA shall act at all times in accordance with the
conditions, terms and provisions of the Purchasing Agreements.
(2) Purchasing Agreements. VHA shall notify ADA of the
existence of all Purchasing Agreements and all provisions of such
Purchasing Agreements which have or may have any effect on ADA's
activities hereunder. VHA shall provide such notification within
15 days of the date of this Agreement for Purchasing Agreements
executed by VHA on or before the date of this Agreement and within
30 calendar days of execution for Purchasing Agreements executed by
VHA hereafter.
(3) ADA Loading of Contract Products. ADA agrees that
all changes in Purchasing Agreements will be loaded into ADA's
computer system not less than 30 days prior to the effective date
of such changes. ADA will supply each Designated VHA Member and
Affiliate with a printout (or such other format as reasonably
requested) setting forth ADA order numbers for all Products covered
by the Purchasing Agreement at least 30 days prior to the
effective start date of each Purchasing Agreement.
ADA will load into ADA's computer system all Contract
Products. Those items not presently stocked by ADA shall be
identified on the printout.
VHA will supply ADA with the Purchasing Agreement data not
less than forty-five (45) days prior to the effective date of each
Purchasing Agreement. VHA will instruct Vendors holding Purchasing
Agreements to provide to ADA contract verification based on the
foregoing guidelines. ADA shall advise VHA, at least thirty (30)
days prior to the effective start date of each Purchasing
Agreement, of those Vendors who have not provided contract
verification.
Upon request of a Designated VHA Member or Affiliate of VHA,
ADA will provide annually at no charge a Purchasing Agreement
printout listing all Contract Products with ADA order entry numbers
and Prices.
ADA shall load into its mainframe computer, within ten (10)
days after receipt from VHA, all additions, corrections, price
changes, and other modifications to Purchasing Agreements. VHA
will notify ADA of the occurrence of any of the foregoing
modifications to the Purchase Agreement on a bi-weekly basis.
(B) Noncontract Products. ADA agrees to offer to sell and,
if any such offer is accepted, to sell Noncontract Products to the
Designated VHA Members and Affiliates. Designated VHA Members and
Affiliates may offer to buy and, if such offer is accepted, may buy
Noncontract Products from ADA. In the event such offers, sales or
purchases are made, such offers, sales or purchases shall be
processed by ADA and the Designated VHA Members and Affiliates in
conformity with the provisions of this Agreement.
(C) Price Increases. VHA and ADA shall work together to
manage increases in the Cost of Noncontract items. The parties
desire to control aggregate Noncontract price increases for any
year to not exceed VHA's average price increase for Contract
Products for the previous twelve month period, which for 1993 is
1.4%. VHA will provide the average price increase for Contract
Products by October 1 of each year. VHA and ADA shall jointly
develop a process, the objective of which is to provide notice to
Designated VHA Members and Affiliates by November 1 of each year of
any price changes for the next calendar year. VHA Contract
Products, VHA+PLUS(R) Products, and hospital negotiated contracts
with Vendors are not subject to this paragraph.
(D) Price Lists. At such point in time that ADA and VHA have
achieved annual price increases for a substantial portion of
Noncontract Products, ADA shall provide each Designated VHA Member
and Affiliate no later than November 15 of each year a price list
containing the Prices for Noncontract Products for the next
calendar year in whatever form the Designated VHA Member or
Affiliate reasonably requests (e.g., diskette, microfiche, tape,
etc.).
(E) VHA+PLUS(R) Products. ADA agrees to stock such amount of
VHA+PLUS(R) Products as ADA reasonably determines is necessary to
satisfy the anticipated requirements of the Designated VHA Members
and Affiliates. Any individual Designated VHA Member or Affiliate
price change on a product shall follow the Pricing
Protocol described in Schedule 4. All Products will be
identified in ADA's inventory as "A items" and, as such, will be
subject to appropriate inventory review by ADA. ADA will use its
best efforts to market and promote Products when such
products meet the needs of a Designated VHA Member or Affiliate.
(F) Stocking Responsibility. ADA shall have the following
stocking responsibilities with respect to both Contract Products
and Noncontract Products:
(1) ADA will maintain sufficient stock of Contract
Products and Noncontract Products to support Designated VHA Members
and Affiliates at the service level set forth in this Agreement.
(2) Upon request of a Designated VHA Member or Affiliate
to add items to stock, ADA will add the items to stock. Within
thirty (30) days, or industry standard lead time, of receipt of
usage data, ADA will have the items in stock and advise the
requesting Designated VHA Member or Affiliate that the items are
available at the Primary Ordering Location.
(3) ADA will not remove from stock at the Primary
Ordering Location any product being purchased by a Designated VHA
Member or Affiliate unless ADA no longer distributes the product.
ADA will review its stock on an appropriate basis to identify those
products which have generated sales of less than $100 during a
period of not less than ninety (90) calendar days. ADA may then
contact any Designated VHA Member or Affiliate who was purchasing
these products within the last 180 calendar days to ascertain
continuing need. If no need is expressed, ADA may give written
notice to all Designated VHA Members and Affiliates of ADA's intent
to remove the items from stock. If a Designated VHA Member or
Affiliate provides ADA within ten (10) business days after such
notice of the Designated VHA Member or Affiliate usage estimates on
these items, ADA will maintain the items in stock. If ADA does not
receive usage data, ADA may discontinue the items and shall so
advise the Designated VHA Members and Affiliates.
(4) From time-to-time, VHA may advise ADA that specified
Contract Products are to be stocked by ADA exclusively for
Designated VHA Members and Affiliates. ADA shall use its best
efforts to restrict delivery of such specified Contract Products to
Designated VHA Members and Affiliates, provided ADA shall be free
to enter into agreements with any Vendor for distribution of any
products, including products which may be Contract Products under
this Agreement.
(5) If a Vendor advises ADA that specific Contract
Products or Noncontract Products will be available in reduced
quantities or will be allocated, and that, therefore, ADA may not
be able to honor all requests for such products, ADA will allocate,
based on past purchasing history of the Designated VHA Members and
Affiliates, a portion of such products to Designated VHA Members
and Affiliates and shall advise VHA and the Designated VHA Members
and Affiliates of the quantity of products so allocated. (This confidential
information has been omitted and filed separately with the Commission).
(6) ADA shall provide upon request of Designated VHA
Members and Affiliates regular list price catalogues either in hard
copy or electronic media, at the election of Designated VHA Members
and Affiliates.
(G) Notice of Physical Inventory. ADA will give VHA and the
Designated VHA Members and Affiliates not less than forty-five (45)
days prior written notice of ADA's intent to perform a physical
inventory at the Primary Ordering Location. ADA will accept
saleable returns up to ten (10) days prior to such inventory and,
thereafter, ADA will continue to authorize returns, except such
returns will be held at the Designated VHA Member or Affiliate
until the first business day after completion of the physical
inventory.
Section 4. Ordering.
(A) Orders. Orders for Contract Products and Noncontract
Products by Designated VHA Members and Affiliates may be submitted
on purchase orders delivered to ADA through electronic order entry
via computer or any other reasonable means. ADA shall not require
a minimum dollar order amount for Contract Products or Noncontract
Products ordered by Designated VHA Members and Affiliates provided
products are ordered in Vendor's standard packaging units. ADA
will, after having selected from its stock the Contract Products
and Noncontract Products ordered by a Designated VHA Member or
Affiliate, physically check each order to assure that the products
and quantities selected by ADA accurately correspond to the order
received by ADA from the Designated VHA Member or Affiliate. Upon
request, ADA will develop and use a method of setting predetermined
order quantities (standing orders) based on a Designated VHA
Member's or Affiliate's average weekly or bi-weekly usage of
Contract Products and Noncontract Products. These order quantities
may be adjusted by the Designated VHA Member or Affiliate upon 72
hours notice to ADA.
(B) Backorder Relay. If ADA fails to have a Contract Product
or Noncontract Product on hand at a Primary Ordering Location when
the Contract Product or Noncontract Product is available at an
Alternate Distribution Center, ADA shall, at its own expense, be
able to deliver the Contract Product or Noncontract Product
directly to the ordering Designated VHA Member or Affiliate or by
way of the Primary Ordering Location, whichever is fastest, from
the Alternate Distribution Center ("Backorder Relay"). Backorder
Relay is required only for "A" items (see Section 6(E)). ADA
shall use Backorder Relay upon customer request whenever a Contract
Product or Noncontract Product is unavailable at a Primary Ordering
Location, regardless of the cause of such unavailability (for
example, even if such unavailability is caused by Vendor's
backorder). ADA shall use Backorder Relay whenever one or more
line-items is unavailable at the Primary Ordering Location. ADA
will notify Designated VHA Members and Affiliates by automatic
order entry print back, customer service, sales representative or
other reasonable means of a true backorder at the Primary Ordering
Location. Designated VHA Members and Affiliates, at their option,
will select a desired means of resolution that may include:
product substitution, maintaining backorder or order item
cancellation. Each Designated VHA Member or Affiliate will also
have the option to select a reasonable method of delivery to meet
the individual institution's service requirements. Designated VHA
Members and Affiliates shall not be responsible for any delivery
charges where such Backorder was the responsibility of ADA.
(C) Electronic Order Entry. All Designated VHA Members and
Affiliates will use Electronic Order Entry for placement for not
less than 90% of all lines ordered unless otherwise agreed by ADA.
ADA shall maintain an 800 number for electronic order entry and
direct contact with the Primary Ordering Location personnel by
Designated VHA Members and Affiliates and the RHCS.
(D) Confirmation. ADA shall provide to each Designated VHA
Member and Affiliate confirmation of each order placed by such
Designated VHA Member or Affiliate. The confirmation shall include
the following information: (1) a description of the products,
price, quantity to be shipped and whether Backorder Relay or
Automatic Product Substitution will be used for each item ordered;
and (2) the dollar amount of the total order.
The confirmation shall also include identification codes such
as purchase order numbers and cost center designations, if the
Designated VHA Member or Affiliate by written notification to ADA
elects to be supplied such information. For electronic orders, the
confirmation shall be received by the Designated VHA Member or
Affiliate within two (2) hours after receipt of the order by ADA.
The confirmation will be provided through print back or computer if
the appropriate technology is available to ADA and the Designated
VHA Member or Affiliate.
(E) Automation. ADA shall, at its own expense, make
available a software system (compatible with VHA-NET) capable of
computer-to-computer on-line transmission with each Designated VHA
Member and Affiliate (the "System"). ADA shall establish computer-
to-computer interface (compatible with VHA-NET) with VHA. Without
limiting the generality of the foregoing, ADA shall be responsible
for establishing and providing the necessary software interface
with each Designated VHA Member and Affiliate. ADA represents that
Schedule 5 hereof sets forth an accurate description of ADA's
current capabilities and types of installations with respect to
communications with the Designated VHA Members and Affiliates. ADA
shall use the System, or equivalent system such as EDI, for the
term of this Agreement. ADA represents that it has a computerized
Automatic Product Substitution system and that these systems are
accurately described on Schedule 5 hereof. The use of Automatic
Product Substitution will be done for individual line item products
upon the request of a Designated VHA Member or Affiliate.
Section 5. Uniform Purchase.
The ADA will, in conjunction with the RHCS and with those
Designated VHA Members and Affiliates not part of a RHCS, identify
products and categories of products that are not under contract
through VHA or competing with a Contract Product which the
Designated VHA Members and Affiliates can uniformly purchase. ADA
will use its best efforts to obtain for Designated VHA Members and
Affiliates a reduced cost of said product for an extended period of
time, based on the anticipated usage and participation of RHCS
members or the combined usage for Designated VHA Members and
Affiliates not part of an RHCS.
Section 6. Base ADA Services.
All services listed in this Section shall be provided to
Designated VHA Members and Affiliates for the cost plus fee
applicable from the Price Matrix in Schedule 6.
(A) Price Matrix. Schedule 6 provides a Price Matrix which
determines a Designated VHA Member or Affiliate's percentage mark-
up on Cost to determine the "Price" of each product delivered under
this Agreement, except for Capital Equipment (distribution service
fees for Capital Equipment shall be negotiated between ADA and the
Designated VHA Member or Affiliate). "Price" equals the Cost, plus
an amount equal to Cost times the percentage from the applicable
slot of the Price Matrix based on monthly volume and "Utilization",
adjusted to reflect all credits, discounts, rebates, returns,
allowances and other adjustments granted by ADA. "Utilization" is
defined as [this confidential provision has been omitted and filed
separately with the Commission]. VHA and/or ADA may request
reasonable substantiation of purchase figures provided by any
Designated VHA Member or Affiliate. Any Designated VHA Member or
Affiliate which fails or refuses to provide accurate information in
a timely manner as to its total distributed purchases shall be
charged Cost plus [this confidential information has been omitted
and filed separately with the Commission].
(1) Initial Implementation. Each Designated VHA Member
and Affiliate will be charged Cost plus [this confidential
information has been omitted and filed separately with the
Commission] for the first calendar quarter of 1994. During the
first calendar quarter of 1994, the Utilization for each Designated
VHA Member and Affiliate will be jointly determined by the
Designated VHA Member or Affiliate, ADA and VHA using as many
months of actual 1993 purchase data as is available (the "1993
Utilization"). Commencing on April 1, 1994, and for the balance of
1994, each Designated VHA Member and Affiliate will be slotted in
the Price Matrix based upon the 1993 Utilization and 1993 average
monthly volume through ADA. Any Designated VHA Member or Affiliate
commencing participation under this Agreement after January 1,
1994, shall be slotted at Cost plus [this confidential information
has been omitted and filed separately with the Commission] for the
first full calendar quarter under this Agreement and thereafter
will be eligible for Annual Slotting and Quarterly Performance
Bonuses.
(2) Annual Price Matrix Slotting. On or before January
1 of each year after 1994 during the term of this Agreement, VHA
and each Designated VHA Member or Affiliate shall recalculate the
Utilization and average monthly volume through the ADA based upon
actual purchases from the preceding twelve months. The Designated
VHA Member or Affiliate's applicable Cost plus slot on the Price
Matrix will be adjusted, if necessary, based upon such actual
purchase performance ("Annual Slotting"). Each Designated VHA
Member and Affiliate shall acknowledge annually on the form
provided in Schedule 7 its Annual Slotting, payment term election
and services desired.
(3) Quarterly Performance Bonus. Commencing with the
calendar quarter ending on June 30, 1994, and for each calendar
quarter thereafter, each Designated VHA Member or Affiliate whose
performance qualifies for a lower Cost plus in the Price Matrix
than its current Annual Slotting will receive a Quarterly
Performance Bonus from ADA within thirty (30) days after final
sales figures are available from the prior quarter in the form of
either a check or a credit to the account, at the Designated VHA
Member or Affiliate's election. The amount of the Quarterly
Performance Bonus shall be calculated by taking the difference
between the Cost plus percentage of the Designated VHA Member or
Affiliate's current Annual Slotting and the Cost plus percentage
applicable to the Designated VHA Member or Affiliate's actual
performance for the quarter multiplied by the total amount of
purchases through ADA for that quarter. A Quarterly Performance
Bonus will not be available for Designated VHA Members and
Affiliates which are on a fixed fee for stockless services. In
these cases, the Pricing Matrix will be used only for the purpose
of determining the VHA Fee.
(4) Failure to Maintain Slotting. Any Designated VHA
Member or Affiliate which fails to maintain actual quarterly
performance at least equal to its current Annual Slotting for any
quarter shall have its Price Matrix location adjusted immediately
to reflect actual performance for the most recently completed
quarter.
(B) Payment Terms. Each Designated VHA Member and Affiliate
shall designate in writing one of the payment options listed in
Schedule 8. A Designated VHA Member or Affiliate may change its
payment option no more frequently than once each calendar quarter
upon thirty (30) days prior written notice to ADA.
(C) Delivery. Each Designated VHA Member and Affiliate shall
be entitled to two deliveries per week. ADA shall deliver Contract
Products and Noncontract Products F.O.B. destination,
transportation out prepaid and absorbed, except for Capital
Equipment. ADA shall deliver Contract Products and Noncontract
Products to each Designated VHA Member or Affiliate in accordance
with delivery schedules mutually agreed upon by ADA and the
Designated VHA Member or Affiliate ("Delivery Schedules"). ADA and
each Designated VHA Member and Affiliate shall agree on facility
specific delivery needs, including but not limited to, backorders,
number of deliveries, time of deliveries, substitutions, etc. If
a conflict arises which cannot be resolved by ADA and the
Designated VHA Member or Affiliate, ADA will contact VHA to work
out an appropriate schedule.
The delivery of backordered items (including items delivered
through Backorder Relay) does not constitute an additional
delivery, however, VHA has no objection to ADA encouraging
hospitals to allow backordered items to be held and delivered with
the next regular delivery.
ADA shall notify the affected Designated VHA Member or
Affiliate at the earliest convenient time after ADA can reasonably
anticipate that a delivery will be made after the scheduled
delivery time ("Delivery Time"). Such notification shall include
the anticipated date and time of delivery of the late shipment
("Revised Delivery Time") and the reason for the delay.
In order to minimize the frequency and length of delays, ADA
shall establish a secondary delivery system which shall be used in
the event that the primary delivery method is unavailable.
(D) Returned Goods. ADA shall service returned goods,
including, without limitation, arranging for credits due any
Designated VHA Member or Affiliate in accordance with the Returned
Goods Policy specified in Schedule 9.
(E) Fill Rate. ADA shall maintain for each Designated VHA
Member and Affiliate an unadjusted Fill Rate of 98% for all "A"
items. "A" items are defined as those items that are stock items
and are purchased on a regular basis by that Designated VHA Member
or Affiliate. Unadjusted Fill Rate shall be calculated by total
number of lines fully delivered, divided by total number of lines
ordered.
(F) Hospital Reports. ADA shall provide each Designated VHA
Member and Affiliate with the monthly reports listed in Schedule
10 by the tenth day of the following month. VHA may modify or
change Schedule 10 upon sixty (60) days written notice to ADA.
(G) Customized Packing Slips and Invoices. ADA shall provide
customized packing slips and invoices consistent with Designated
VHA Member and Affiliate requirements.
(H) Customized Pallet Design. ADA shall assist in pallet
design and arrangement and shall deliver goods in accordance with
such pallet design upon request of Designated VHA Members and
Affiliates.
(I) Member Quarterly Business Review. Once each calendar
quarter, ADA shall meet with each Designated VHA Member and
Affiliate to discuss, at a minimum, the issues listed in Schedule
11, Member Business Review Agenda.
(J) Delivery of Non-traditional Products. ADA shall discuss
with each Designated VHA Member and Affiliate the appropriateness
of delivering Non-traditional products through ADA to the
Designated VHA Member or Affiliate. Such Non-traditional products
may include by way of example: IV solutions, x-ray film, forms,
textiles, office supplies, etc. The inclusion of Non-traditional
Products in a Designated VHA Member or Affiliate's volume for
Annual Slotting shall occur only upon the mutual agreement of ADA
and the Designated VHA Member or Affiliate; otherwise, charges, if
any, for the delivery of such Non-traditional products shall be
negotiated between ADA and the Designated VHA Member or Affiliate.
In the case of IV solutions, ADA and the Designated VHA Member or
Affiliate shall follow the process specified in Schedule 12 before
any decision to deliver IV solutions through the ADA is made.
(K) ADA Representative. Schedule 13 lists the
responsibilities of ADA's representatives for every Designated VHA
Member and Affiliate.
(L) ADA shall staff the Primary Ordering Location each
business day continuously from at least 8:00 a.m. through 6:00
p.m., local time. In case of an emergency, Designated VHA Members
and Affiliates can call the Primary Ordering Location. ADA will
provide a list of emergency telephone numbers at the Primary
Ordering Location for after hours contact.
Section 7. Other Services Available from ADA.
The services listed in this Section shall be available from
ADA at an additional charge to the Designated VHA Member or
Affiliate as negotiated between the ADA and the Designated VHA
Member or Affiliate.
(A) Logistics Services. ADA shall have available the
logistic services listed in Schedule 14.
(B) Patient Charge-Item Labelling. ADA shall provide patient
charge-item labels to Designated VHA Members and Affiliates for a
charge of not more than [this confidential information has been
omitted and filed separately with the Commission] label if labels
are supplied by customer or not more than [this confidential
information has been omitted and filed separately with the
Commission] label if ADA supplies labels.
(C) JIT Program. ADA shall offer Just-in-Time ("JIT")
delivery services upon request. JIT services shall include
frequent deliveries in cases or boxes, whatever is Vendor's
standard unit of packaging. Charges for packing orders by
department shall not exceed [this confidential information has been
omitted and filed separately with the Commission] of sales.
(D) Stockless/LUM (Lowest Unit of Measure). ADA shall offer
stockless/LUM services upon request. At a minimum, such services
shall include the ability to provide: at least 5 day-a-week
deliveries, delivery in lowest unit of measure, pick and pack by
area of use, and delivery to area of use and put stock away.
Stockless/LUM services shall be provided with an unadjusted Fill
Rate of 100% (as calculated in Section 6(E)) with an approved
substitution list as provided by the Designated VHA Member or
Affiliate. Charges for deliveries to department shall not exceed
[this confidential information has been omitted and filed
separately with the Commission] of affected sales and charges for
putting stock away for the customer shall not exceed [this
confidential information has been omitted and filed separately with
the Commission] of affected sales. Additional stockless services
shall be subject to local negotiation.
(E) Emergency Deliveries. ADA shall have available emergency
delivery services available 24 hours a day, seven days a week.
(F) Barcoding. ADA shall provide barcoding labels to
Designated VHA Members and Affiliates upon request.
(G) Other Services. Schedule 15 details certain listed ADA
services available and the charge structure, if any, associated
with those services. ADA and each Designated VHA Member and
Affiliate may negotiate additional services as requested by the
Designated VHA Member or Affiliate.
Section 8. ADA Responsibilities.
ADA shall be responsible to perform the following:
(A) Disaster Plan. ADA will assist each Designated VHA
Member and Affiliate and RHCS in developing a plan of action for
delivery of products in the event of a natural disaster in the
geographical area of a Designated VHA Member or Affiliate.
Schedule 16 details ADA's disaster plan. ADA shall provide VHA,
and each RHCS, Designated VHA Member and Affiliate, upon request a
written action plan describing procedures in the event their
Primary Ordering Location should become unable to provide products
under this Agreement. These action plans will be reviewed yearly
by ADA and VHA and updated as required.
(B) Computer Systems. ADA attests that, in the event its
computer system should fail, it has access to another computer
system which, under normal conditions, will be in operation in no
more than 48 hours. Schedule 17 details ADA's computer
capabilities. ADA will utilize manual ordering systems during
periods in which its computer systems are not operative in order to
provide an uninterrupted flow of Contract Products and Noncontract
Products to the Designated VHA Members or Affiliates.
(C) EDI Capabilities. Schedule 18 lists the EDI
capabilities required of ADA.
(D) VHA Quarterly Business Review. ADA corporate staff shall
meet no less frequently than once each calendar quarter with VHA to
discuss ADA's performance under this Agreement. This quarterly
business review shall also be used to establish performance targets
and goals and to review progress toward such targets and goals.
(E) Reports to VHA. ADA shall provide to VHA reports as
specified in Schedule 19. VHA may amend Schedule 19 at any time
upon sixty (60) days written notice to the ADA. Failure to provide
the required tapes, diskettes, or information by the deadline
shall result in the following payments by ADA to VHA per calendar
year:
1st Failure: Written Warning
2nd Failure: $500 Late Fee
3rd Failure: $2,500 Late Fee
4th Failure and
each succeeding
failure per
calendar year: $5,000 Late Fee
(F) TQM/CQI Process. ADAs will support with VHA an
initiative of Quality Improvement that will better serve the
Designated VHA Member and Affiliate. Based on customer input, the
ADAs shall provide a proactive team that services the Designated
VHA Member and Affiliate based on lowering total delivered cost.
(G) VHA Fee. With the delivery of every monthly sales report
listing the sales to each Designated VHA Member and Affiliate, ADA
shall pay to VHA on the 10th of each month a "VHA Fee" calculated
on total net sales of all Contract and Noncontract Products as
follows: [this confidential information has been omitted and filed
separately with the Commission].
Provided however, no VHA Fee shall be due on the sales of any
products except those listed in Schedule 20.
In the event any Designated VHA Member or Affiliate earning a
Quarterly Performance Bonus results in an overpayment of the
monthly VHA Fee, ADA shall recalculate the VHA Fee due for each
affected Designated VHA Member or Affiliate and provide VHA with a
detailed calculation and report of each adjustment. ADA may deduct
the net adjustment for the calendar quarter in the next monthly VHA
Fee provided ADA has delivered the adjustment calculation and
report to VHA. In the event ADA fails to pay the VHA Fee when due,
ADA shall pay VHA, in addition to the VHA Fee, a late charge of
0.75% per month, or the maximum allowed by law, whichever is less,
on all amounts past due.
(H) Support of VHA-NET. In addition to the EDI capabilities
required by Schedule 18, ADA shall cooperate and support VHA NET as
new transaction sets data elements are added to the VHA-NET system.
Specifically, purchase order acknowledgements should contain the
same item pricing as invoices; ADA shall support the current
version of HIBCC conventions and the four most recent preceding
versions; ADA shall support HIBCC guidelines for asynchronous
communications; ADA shall support increased modem speeds on VHA-
NET; ADA shall include HIN's in its customer data fields; ADA will
support the use of Common Category Database codes in product
transactions; and ADA will refer questions regarding VHA-NET to the
VHA-NET Customer Support Team.
(I) ADA Representative Compensation System. ADA shall
provide VHA a written summary of ADA representative's compensation
plan no later than November 1 of each year. ADA shall provide VHA
with the opportunity to make comments on such plan or plans.
(J) VHA Access to Facilities and Personnel. ADA shall permit
VHA and its authorized representatives access to ADA's facilities
and personnel at all reasonable times upon reasonable request. ADA
shall provide at no charge VHA with the necessary software to
permit "read only" access to ADA's computer data (pricing,
inventory, accounts receivable, fill rates, etc.) on an on-line
basis.
(K) Fraud and Abuse Disclosure. ADA represents and warrants
that, as a seller, it will provide each Designated VHA Member and
Affiliate with all information necessary to comply with the
Medicare Medicaid fraud and abuse/anti-kickback statute (42 U.S.C.
Section 1320a-7b) and the regulations issued thereunder, including, but
not limited to, the appropriate disclosures with each and every
Quarterly Performance Bonus paid.
(L) Manufacturer Reports. ADA agrees to deliver all
manufacturer tracing and rebate reports to each manufacturer for
Contract Products no later than ten (10) days after the end of the
month in which the sales reported took place.
(M) Problem Resolution Policy. ADA shall follow a problem
resolution policy for resolving issues with a Designated VHA Member
or Affiliate. A copy of this policy is attached as Schedule 21.
Section 9. Drop Shipments.
If a Vendor ships Contract Products or Noncontract Products
directly to a Designated VHA Member or Affiliate (a "drop
shipment") and the Vendor bills through ADA, such transaction will
be subject to the terms of this Agreement.
ADA may pass through to the Designated VHA Member or Affiliate
any service charges levied by Vendor on ADA for drop shipments.
ADA will notify VHA Members and Affiliates of any such service
charges at the time of order.
Section 10. Service Level.
In addition to its other service obligations under this
Agreement, ADA shall provide the minimum level of service specified
in Schedule 22 attached. Schedule 22 may be amended from time-
to-time by the written agreement of the parties.
Section 11. General.
(A) Risk of Loss and Insurance. As between ADA and the
Designated VHA Members and Affiliates, ADA shall bear all risk of
loss while Contract Products or Noncontract Products are in ADA's
possession, custody, or control. ADA shall provide evidence to VHA
that ADA is maintaining all-risk, full replacement cost insurance
coverage for any such Contract Product or Noncontract Product. The
Designated VHA Members and Affiliates shall not bear the risk of
loss prior to their receipt of Contract Products or Noncontract
Products. VHA shall never bear any risk of loss. ADA may satisfy
the foregoing insurance requirements through its self-insurance
program. In addition, ADA shall secure and maintain, at its own
expense, commercial general liability insurance, including blanket
contractual liability and products liability coverages with minimum
limits of $2,000,000 per occurrence and $5,000,000 annual
aggregate. Such insurance shall include VHA and Designated VHA
Members and Affiliates as additional insureds. Within thirty (30)
days from the date hereof, ADA shall submit to VHA a certificate of
insurance attested by a duly authorized representative of the
insurance carrier or carriers, evidencing that the insurance
required by this Section is in force and in effect and that such
insurance will not be canceled or materially changed without giving
VHA at least thirty (30) days prior written notice. ADA's
obligation to obtain and maintain the required insurance and submit
the required certificate of insurance to VHA shall continue during
the term of this Agreement and for five (5) years thereafter.
(B) Exclusivity. In consideration that ADA will have access
to confidential price information of VHA and the assistance of VHA
in gaining access to Designated VHA Members and Affiliates, ADA
shall not offer to sell or sell Contract Products or Noncontract
Products or otherwise do business with any Designated VHA Member or
Affiliate unless contemplated by this Agreement or approved in
writing by VHA. ADA's entire relationship vis-a-vis products with
the Designated VHA Members and Affiliates shall be governed by this
Agreement.
VHA and other persons may sell or distribute Contract
Products, Noncontract Products or both to VHA Members and
Affiliates who are not Designated VHA Members and Affiliates, and
to Designated VHA Members and Affiliates. Nothing in this
Agreement shall prohibit VHA from entering into any distribution
agreement with a manufacturer that distributes its own products.
VHA retains all its rights to manufacture, sell, market, and
otherwise distribute goods and services to Designated VHA Members
and Affiliates and to any other party.
(C) Confidentiality. ADA shall not provide any usage, sales
or purchase data relating to Designated VHA Members and Affiliates
to any third party, except to the extent necessary to obtain
credits, charge backs or meet other Vendor requirements or as
required by applicable law. If ADA currently has in place a
binding contract to supply usage, sales or purchase data to IMS
America, Ltd., Selling Areas Marketing Inc. of Chicago, or any
other data collection entity, ADA may continue to provide the
information required by such contract until the expiration of such
contract if no one or more of the Designated VHA Members and
Affiliates is identified or identifiable therefrom either
separately or as a group. ADA may renew any such contract, but ADA
agrees to notify VHA in writing at least thirty (30) days before
such renewal.
ADA acknowledges that information supplied to it by VHA is the
property of VHA. ADA agrees to hold confidential the terms,
provisions and conditions of this Agreement and information which
is market confidential and is supplied to it by VHA pursuant to or
in connection with this Agreement or the Purchasing Agreements and
to return any such information to VHA promptly upon the termination
of this Agreement. ADA agrees to use such confidential information
only in connection with the performance of its obligations under
this Agreement. ADA shall not disclose such information to any
third party except with the consent of VHA.
VHA acknowledges that, as professional business people, ADA's
sales representatives have access to information necessary to
properly manage their territory. The terms of this Agreement will
be provided to the sales and marketing team to ensure their
thorough understanding of the program and its objectives. VHA
agrees to hold in confidence the terms provisions and consideration
of this Agreement.
Notwithstanding any other provision of this Agreement, the
obligations of ADA to maintain the confidentiality of the
confidential information shall not apply to any portion of the
confidential information that: (i) was in the public domain at the
time of its disclosure to ADA or its affiliates; (ii) enters the
public domain through no fault of ADA or its affiliates; (iii) was
communicated to ADA or its affiliates by a third party free of any
obligation of confidence; (iv) was developed by officers,
employees, or agents of ADA or its affiliates independently of, and
without reference to, the confidential information; (v) is already
known to ADA or its affiliates at the time of receiving the
confidential information.
The obligations of ADA pursuant to this Section 11(C) shall
survive for a period of three (3) years after the termination of
this Agreement.
(D) Warranty. ADA warrants that any product delivered
hereunder shall be new, unopened and in its original packaging as
received from the Vendor, having been stored in accordance with any
Vendor instructions. ADA shall not sell any products without a
reasonable warranty from the Vendor which is assignable to the
Designated VHA Member or Affiliate.
ADA agrees to take any action necessary, and any action
reasonably requested, to effect the assignment of such
manufacturers' warranty to the purchaser of the warranted product.
ADA MAKES NO IMPLIED WARRANTIES OR OTHER EXPRESS WARRANTIES,
INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS
FOR A PARTICULAR PURPOSE.
(E) Relationship. Each party to this Agreement has only the
authority granted by this Agreement. Neither party shall take any
action on behalf of the other party unless consented to in writing
by the other party.
(F) Financial Statements. ADA will supply to VHA upon
request and at least annually copies of ADA's annual audited
financial reports. Such reports shall include, at a minimum, an
income statement, balance sheet, statement of equity, statement of
cash flows, all footnotes and such other information as VHA may
reasonably request.
(G) Federal Access. Until the expiration of four years after
ADA furnishes any service under this Agreement, ADA will maintain
and, upon the request of the Secretary of the U.S. Department of
Health and Human Services, the Comptroller General of the United
States, or a representative of either of them, ADA will make
available to such requesting person, this Agreement and all books,
documents and records that are necessary to certify the nature and
extent of costs claimed to Medicare by any Designated VHA Member or
Affiliate with respect to any services provided by ADA under this
Agreement. Whether or not ADA is permitted hereunder to do so, if
ADA carries out any of the duties of this Agreement through a
subcontract, with a value or cost of $10,000.00 or more over a
twelve-month period, with a related organization or person, then
ADA agrees to cause such related organization or person to, and to
include in any such subcontract clauses and provisions to the
effect that, such related organization or person agrees to
maintain, and upon the request of the Secretary of the U.S.
Department of Health and Human Services, the Comptroller General of
the United States, or a representative of either of them, make
available to such requesting person the subcontract and all books,
documents and records that are necessary to certify the nature and
extent of costs claimed to Medicare by any Designated VHA Member or
Affiliate with respect to any services provided under such
subcontract.
(H) Compliance With All Laws. Each party to this Agreement
represents and warrants to the other party that it does and will
comply with all laws in connection with this Agreement and the
performance of its obligations hereunder; provided, however,
without limiting the generality of the foregoing, ADA shall provide
documentation to VHA upon request to demonstrate compliance with
all applicable OSHA and EEOC requirements.
(I) Indemnification. ADA agrees to indemnify VHA, the
Designated VHA Members and Affiliates and their respective
affiliates, directors, officers, employees, agents, servants, and
representatives, upon demand for and against any claim, loss,
liability, or expense (including attorneys' fees and other expenses
of litigation) incurred by any of them in connection with or as a
result of any act, or failure to act, by ADA, its affiliates,
directors, officers, employees, agents, servants, or
representatives or any breach by ADA of this Agreement, provided,
however, that such indemnity shall not extend to any claim, loss,
liability or expense resulting from the negligence or willful
misconduct of the party to be indemnified.
(J) Assignment. This Agreement is binding on the parties
hereto and shall inure to the benefit of and be binding upon the
successors and assigns of the parties. Neither this Agreement nor
either party's rights and obligations under this Agreement may be
assigned, pledged, or encumbered without the prior written consent
of the other party. For purposes of this paragraph, any transfer,
sale, merger or consolidation of ADA, or a substantial portion of
ADA's assets, whether by contract, agreement or operation of law,
shall be deemed an assignment and require the prior written consent
of VHA.
(K) Entire Agreement, Modification, Amendment, Waiver. This
Agreement constitutes the entire agreement between the parties. No
modification, amendment or waiver of any provision of this
Agreement will be effective unless approved in writing by VHA and
ADA. The failure of VHA, any Designated VHA Member or Affiliate,
or ADA at any time to enforce any provision of this Agreement will
not be construed as a waiver of such provision and will not affect
the right of VHA, the Designated VHA Members and Affiliates or ADA
thereafter to enforce each and every provision of this Agreement in
accordance with its terms.
(L) Choice of Law. In the event of any dispute between VHA
and ADA, this Agreement shall be governed by the internal laws of
the State of Texas. Any dispute between ADA and a Designated VHA
Member or Affiliate shall be construed in accordance with the local
laws of the location of such Designated VHA Member or Affiliate.
(M) Third-Party Beneficiaries. The Designated VHA Members
and Affiliates are intended third-party beneficiaries hereunder and
may enforce any of the terms of this Agreement against ADA.
(N) Severability. If this Agreement, or any one or more of
the provisions hereof, shall be held invalid, illegal, or
unenforceable within any governmental jurisdiction or subdivision
thereof, this Agreement or any such provision or provisions shall
not as a consequence thereof be deemed to be invalid, illegal or
unenforceable in any other governmental jurisdiction or subdivision
thereof. If any provisions in this Agreement shall be held
invalid, illegal or unenforceable, such invalidity, illegality or
unenforceability shall not affect any other provision of this
Agreement; this Agreement shall be construed as if such invalid,
illegal or unenforceable provision had never been contained herein,
and there shall be deemed substituted such other provision as will
most nearly accomplish the intent of the parties to the extent
permitted by applicable law.
(O) Authority. Each party represents that the execution,
delivery, and performance of this Agreement have been duly
authorized by all required action on such party's part, that such
party has the full power to make and perform this Agreement and
that this Agreement constitutes the legal, valid, and binding
obligation of such party, enforceable in accordance with its terms.
(P) Force Majeure. ADA shall be excused for failure to
perform hereunder if failure is caused by fire, shortages of goods
caused by national crisis, unavoidable casualties, Acts of God, or
any other matters beyond ADA's control.
(Q) Books and Records, Audit. ADA shall keep, maintain and
preserve complete, current and accurate books, records and accounts
of the transactions contemplated hereby and such additional books,
records and accounts as are necessary to establish and verify ADA's
compliance hereunder. All such books, records and accounts shall
be available for inspection and audit by VHA and its authorized
representatives at any time during the term of this Agreement and
for two (2) years thereafter, but no more frequently than twice in
any consecutive twelve month period and only during reasonable
business hours and upon reasonable notice. The exercise by VHA of
the right to inspect and audit is without prejudice to any other or
additional rights or remedies of either party hereto.
(R) Favored Customer Pricing. Notwithstanding anything to
the contrary contained herein, the price for each product and
service under this Agreement to Designated VHA Members and
Affiliates will be no greater than the lowest price charged by ADA
during the term hereof for such product or service to any other
customer of ADA, other than the federal government. As competitive
situations arise during the term of this Agreement, it will be
necessary for VHA and ADA to mutually agree on meeting specific
competitive situations that are strategically important to VHA and
ADA.
Section 12. Term and Termination.
This Agreement will become effective upon execution as to each
Designated VHA Member and Affiliate to which ADA is distributing
products as of the date of this Agreement. This Agreement will
commence on January 1, 1994, and continue in force until December
31, 1996, unless terminated sooner as provided in this Section;
provided that either party may at any time terminate this Agreement
with or without cause, by delivering not less than ninety (90) days
prior written notice thereof to the other party; and provided that
VHA may terminate this Agreement, in whole or in part, upon thirty
(30) days written notice in the event of any breach or non-
performance by ADA, provided ADA has not cured the breach within
said 30 days. This Agreement maybe extended for up to two
additional one year terms unless VHA notifies ADA in writing ninety
(90) days prior to the anniversary date of this Agreement.
Section 13. Notices.
(A) All notices given under any of the provisions of this
Agreement shall be deemed duly given to VHA or the Designated VHA
Members and Affiliates if mailed by registered or certified mail,
return receipt requested, to:
Voluntary Hospitals of America, Inc.
300 Decker Drive
Irving, Texas 75062
or to such other address as VHA may designate in writing by notice
to ADA as provided in this Section 13.
(B) All notices given under any of the provisions of this
Agreement shall be deemed duly given to ADA if mailed by registered
or certified mail to:
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
or to such other address as ADA may designate in writing by notice
to VHA as provided in this Section 13.
IN WITNESS WHEREOF, the Parties hereto have executed this
Agreement as of the date first above written.
Voluntary Hospitals of America, Inc. ("VHA")
By: _______________________________
Dwight Winstead
Executive Vice President
__________________________________
("Authorized Distribution Agent")
By: ________________________________
Title:_______________________________
SCHEDULE 1
DESIGNATED VHA MEMBERS AND AFFILIATES
[List of Members and Affiliates assigned to ADA]
SCHEDULE 1 - MEMBERS & AFFILIATES ASSIGNED TO ADA
Lic. # Hospital City
State
ADA: OWENS & MINOR
P291 Atmore Community Hospital Atmore AL
P381 Baptist Health Services Corp. Montgomery AL
H018 Baptist Health Services, Inc. Gadsden AL
P315 Baptist Medical Center-Cherokee Centre AL
P344 Baptist Medical Center-Dekalb Ft. Payne AL
P294 Baptist Medical Center-Montclair Birmingham AL
P295 Baptist Medical Center-Princeton Birmingham AL
P346 Baptist Memorial Hospital Gadsden AL
P309 Boaz-Albertville Medical Center Boaz AL
P409 Citizens Baptist Medical
Center (BMC) Talladega AL
DAJU Coosa Valley Medical Center Sylacauga AL
P320 Cullman Medical Center Cullman AL
P310 D.W. McMillan Memorial Hospital Brewton AL
W431 DCH Healthcare Authority Tuscaloosa AL
P414 DCH Regional Medical Center Tuscaloosa AL
P415 DCH Rehabilitation Pavilion Tuscaloosa AL
P323 Decatur General Hospital Decatur AL
P341 Eliza Coffee Memorial Hospital Florence AL
P337 Fayette County Hospital Fayette AL
P357 Guntersville-ARAB Medical Center Guntersville AL
P363 Huntsville Hospital Huntsville AL
W133 Infirmary Health System, Inc. Mobile AL
W425 Jackson County Health Care Authority Scottsboro AL
P402 Jackson County Hospital Scottsboro AL
VH65 Marshall County Health Care Authority Boaz AL
P391 Mizell Memorial Hospital, Inc. Opp AL
P375 Mobile Infirmary Medical Center Mobile AL
P292 North Baldwin Hospital Bay Ninette AL
P311 North Jackson Hospital Bridgeport AL
P281 Northeast Alabama Regional
Medical Center Anniston AL
P388 Northport Hospital - DCH Northport AL
P394 Phenix Medical Park Hospital Phenix City AL
P136 Regional Health Services, Inc. Anniston AL
W534 Rotary Rehabilitation Hospital Mobile AL
P285 Shelby Medical Center Alabaster AL
P342 South Baldwin Hospital Foley AL
P070 The Baptist Medical Centers Birmingham AL
P336 Thomas Hospital Fairhope AL
P404 Vaughan Regional Medical Center Selma AL
P318 Vaughan-Chilton Medical Center Clanton AL
P317 Washington County Infirmary Chatom AL
VHE1 Medlantic Healthcare Group Washington DC
VHE4 National Rehabilitation Hospital Washington DC
S525 Washington Hospital Center Washington DC
W135 Alachua General Hospital, Inc. Gainesville FL
VH66 Baptist Health Care Corporation Pensacola FL
P016 Baptist Hospital, Inc. Pensacola FL
U900 Bay Medical Center Panama City FL
U862 Bayfront Medical
Center, Inc. St. Petersburg FL
V514 Bethesda Memorial Hospital, Inc. Boynton Beach FL
V516 Boca Raton Community Hospital,
Inc. Boca Raton FL
U854 Bradford Hospital Starke FL
V499 Cape Canaveral Hospital Cocoa Beach FL
V448 Citrus Memorial Hospital Inverness FL
U826 Good Samaritan Medical Center West Palm BeachFL
P033 Gulf Breeze Hospital Gulf Breeze FL
W539 Halifax Health Care Systems, Inc. Daytona Beach FL
V490 Halifax Medical Center Daytona Beach FL
W509 Holmes Regional Healthcare
Systems, Inc. Melbourne FL
V403 Holmes Regional Medical Center Melbourne FL
V433 Jay Hospital Jay FL
V425 Lake Shore Hospital, Inc. Lake City FL
V420 Lakeland Regional Medical Center Lakeland FL
V471 Lee Memorial Hospital Fort Myers FL
W502 Martin Memorial Health Systems Stuart FL
U853 Martin Memorial Medical Center Stuart FL
VMB6 Mease Health Care Dunedin FL
V486 Mease Hospital Dunedin FL
VHDJ Mease Hospital Countryside Safety Harbor FL
V443 Methodist Medical Center Jacksonville FL
U915 Munroe Regional Medical Center Ocala FL
U906 Orlando Regional Healthcare
System Orlando FL
H040 Sand Lake Hospital Orlando FL
V467 Santafe Healthcare, Inc. Gainesville FL
V451 SMK Homestead Hospital Homestead FL
U867 South Miami Health System, Inc. South Miami FL
U864 St. Cloud Hospital St. Cloud FL
V438 St. Luke's Hospital Jacksonville FL
V411 Suwannee Hospital, Inc. Live Oak FL
U851 Tallahassee Memorial Regional
Medical Center Tallahassee FL
U839 University Community Hospital,
Inc. Tampa FL
W532 Upreach Pavilion Gainesville FL
U832 Venice Hospital Venice FL
W537 Vista Pavilion Gainesville FL
V146 Athens Regional Medical Center Athens GA
W581 Brooks County Hospital Quitman GA
W547 Buford Hospital Buford GA
U998 Candler Health System Savannah GA
V113 Cobb Hospital & Medical Center Austell GA
V014 Colquitt Regional Medical Center Moultrie GA
DEIG Columbus Ambulatory Healthcare
Services, Inc. Columbus GA
V088 Columbus Regional Healthcare
System, Inc. Columbus GA
V075 Dekalb Medical Center Decatur GA
V004 Floyd Medical Center Rome GA
V102 Grady General Hospital Cairo GA
V032 Gwinnett Hospital System Lawrenceville GA
V078 Hamilton Medical Center, Inc. Dalton GA
W548 Joan Glancy Memorial Hospital Duluth GA
V390 John D. Archbold Memorial
Hospital Thomasville GA
V024 Kennestone Hospital Marietta GA
P266 Kennestone Hospital at Windy Hill Marietta GA
W521 Kennestone Regional Health Care
System, Inc. Marietta GA
V033 Louis Smith Memorial Hospital Lakeland GA
V103 Marion Memorial Hospital and
Nursing Home Buena Vista GA
V027 Medical Center of Central Georgia Macon GA
V100 Mitchell County Hospital
Authority Camilla GA
V011 Newman Hospital Newman GA
V050 Northeast Georgia Health
Services, Inc. Gainesville GA
DDGR Northridge Hospital Columbus GA
V151 Phoebe Putney Memorial Hospital Albany GA
V126 Piedmont Hospital Atlanta GA
V099 R.T. Jones Regional Hospital Canton GA
V124 Scottish Rite Children's Medical
Center Atlanta GA
V065 South Fulton Medical Center East Point GA
V385 South Georgia Medical Center Valdosta GA
DIYT Summitridge Lawrenceville GA
V149 Sumter Regional Hospital Americus GA
P264 Burlington Medical Center Burlington IA
W423 Covenant Medical Center, Inc. Waterloo IA
U638 Covenant Medical Center-Kimball Waterloo IA
U637 Covenant Medical Center-W, Ninth Waterloo IA
U687 Delaware County Memorial Hospital Manchester IA
U750 Floyd County Memorial Hospital Charles City IA
U712 Grinnell General Hospital Grinnell IA
U677 Henry County Health Center Mt. Pleasant IA
U685 Jackson County Public Hospital Maquoketa IA
U718 Jefferson County Hospital Fairfield IA
U656 Merrill Pioneer Community
Hospital Rock Rapids IA
P024 Ottumwa Regional Health Center Ottumwa IA
U755 Sartori Memorial Hospital Cedar Falls IA
U735 St. Luke's Hospital Davenport IA
U753 St. Luke's Methodist Hospital Cedar Falls IA
U724 The Finley Hospital Dubuque IA
U716 Trinity Regional Hospital of
Ft. Dodge Ft. Dodge IA
H042 Acadia-St. Landry Hospital Church Point LA
W533 Alton Ochsner Medical Foundation New Orleans LA
T809 Beauregard Memorial Hospital Deridder LA
T821 Bunkie General Hospital Bunkie LA
T771 Lake Charles Memorial Hospital Lake Charles LA
T747 Natchitoches Parish Hospital Natchitoches LA
T691 North Caddo Hospital Service
District Vivian LA
T734 Ochsner Foundation Hospital New Orleans LA
T774 Our Lady of Lourdes Regional
Medical Center Lafayette LA
T829 Our Lady of the Lake Regional
Medical Center Baton Rouge LA
T733 Pendleton Memorial Methodist
Hospital New Orleans LA
T840 Rapides Regional Medical Center Alexandria LA
T750 St. Francis Medical Center, Inc. Monroe LA
T700 Willis-Knighton Medical Center Shreveport LA
P020 Willis-Knighton South Shreveport LA
R464 Calvert Memorial Hospital Prince Frederick MD
R483 Fallston General Hospital Fallston MD
R475 Harford Memorial Hospital Havre de Grace MD
R487 The Memorial Hospital at
Easton, Maryland, Inc. Easton MD
W469 Upper Chesapeake Health
System, Inc. Fallston MD
U542 Abbott-Northwestern Hospital,
Inc. Minneapolis MN
U622 Arlington Municipal Hospital Arlington MN
U484 Bethesda Lutheran Hospital St. Paul MN
U604 Canby Community Health Services Canby MN
DHLY Canby Medical Center Canby MN
U492 Divine Redeemer Memorial Hospital South St. Paul MN
DHZO Greater Staples Hospital Staples MN
U567 Harmony Community Hospital, Inc. Harmony MN
W416 Healtheast of Minnesota St. Paul MN
U562 Hutchinson Community Hospital Hutchinson MN
U546 Immanuel-St. Joseph's Hospital Mankato MN
U558 Karlstad Health Facilities Karlstad MN
U579 Lake Region Hospital & Nursing
Home Fergus Falls MN
U556 Lakefield Municipal Hospital&
Colonial NURS. Home Lakefield MN
W500 Lifespan, Inc. Minneapolis MN
U549 Madelia Community Hospital Madelia MN
U605 Memorial Hospital Cambridge MN
U510 Memorial Hospital and Home Perham MN
U536 Methodist Hospital St. Louis Park MN
U485 Midway Hospital St. Louis MN
U534 Minneapolis Children's Medical
Center Minneapolis MN
U494 Murray County Memorial Hospital Slayton MN
U617 North Country Regional Hospital Bemidji MN
U504 Redwood Falls Municipal Hospital Redwood Falls MN
V321 Rice Memorial Hospital Willmar MN
V328 Ridgeview Medical Center Waconia MN
U499 Roseau Area Hospital District Roseau MN
P005 Saint Cloud Hospital St. Cloud MN
U489 Springfield Community Hospital Springfield MN
W455 St. John's Northeast Hospital Maplewood MN
U479 St. Joseph's Hospital St. Paul MN
U590 St. Luke's Hospital of Duluth Duluth MN
P172 St. Peter Community Hospital St. Peter MN
U523 Stevens Community Memorial Hospital,
Inc. Morris MN
U470 Tracy Municipal Hospital Tracy MN
U491 Tweeten/Lutheran Health Care Center,
Inc. Spring Grove MN
V325 Waseca Area Memorial Hospital, Inc. Waseca MN
U486 Watonwan Memorial Hospital St. James MN
U545 Weiner Memorial Medical Center Marshall MN
V319 Windom Area Hospital Windom MN
P017 Baldwyn Hospital Baldwyn MS
P035 Forrest General Hospital Hattiesburg MS
V347 Greenwood Leflore Hospital Greenwood MS
V345 Hardy Wilson Memorial Hospital Hazlehurst MS
U969 Jeff Anderson Regional Medical
Center Meridian MS
V356 Magnolia Hospital Corinth MS
P075 Memorial Hospital at Gulfport Gulfport MS
U976 Moxubee General Hospital Macon MS
W176 Ocean Springs Hospital Ocean Springs MS
U960 Okolona Community Hospital Okolona MS
U951 Oktibbeha County Hospital Starksville MS
P007 Singing River Hospital Pascagoula MS
VHB5 Singing River Hospital System Pascagoula MS
V370 South Panola Community Hospital Batesville MS
W267 Southwest Mississippi Regional
Medical Center McComb MS
V334 St. Dominic-Jackson Memorial
Hospital Jackson MS
W432 Carolina Medicorp, Inc. Winston-Salem NC
W035 Carolinas Medical Center Charlotte NC
VV05 Charlotte Mecklenburg Hospital
Authority Charlotte NC
W034 Charlotte Rehabilitation Hospital Charlotte NC
V922 Community General Hospital of
Thomasville, Inc. Thomasville NC
V968 Davie County Hospital Mocksville NC
P015 Forsyth Memorial Hospital Winston-Salem NC
W393 Hawthorne Surgical Center Winston-Salem NC
V985 Huntersville Oaks Nursing Home Huntersville NC
V907 Medical Park Hospital Winston-Salem NC
V945 Nash General Hospital, Inc. Rocky Mount NC
DSTG Sardis Nursing Home Charlotte NC
W464 University Hospital Charlotte NC
W435 Wake County Hospital System, Inc. Raleigh NC
V950 Wake Medical Center Raleigh NC
V996 Wesley Long Community Hospital, Inc. Greensboro NC
DETC Western Wake Medical Center Cary NC
T409 Cavalier County Memorial Hospital Langdon ND
T412 Hillsboro Community Hospital Hillsboro ND
T411 Jamestown Hospital Jamestown ND
T438 Medcenter One Health Systems Bismarck ND
P006 St. Luke's Association Fargo ND
T417 The United Hospital Grand Forks ND
T402 Trinity Medical Center Minot ND
T419 Unity Hospital Grafton ND
Q104 Eastern New Mexico Medical Center Roswell NM
DDLM Baptist Healthcare of Oklahoma, Inc. Oklahoma City OK
V588 Baptist Medical Center of Oklahoma Oklahoma City OK
V601 Baptist Regional Health Center Miami OK
V631 Bass Memorial Baptist Hospital Enid OK
V655 Blackwell Regional Hospital Blackwell OK
V653 Bristow Memorial Hospital Bristow OK
V586 Deaconess Hospital Oklahoma City OK
V638 Drumright Memorial Hospital Drumright OK
V637 Duncan Regional Hospital, Inc. Duncan OK
V571 Eastern Oklahoma Medical Center Poteau OK
V570 Grand Valley Hospital Pryor OK
V622 Grove General Hospital Grove OK
V544 Hillcrest Medical Center Tulsa OK
V666 Jackson County Memorial Hospital Altus OK
V658 Jane Phillips Episcopal Hospital,
Inc. Bartlesville OK
V621 Logan Hospital & Medical Center Guthrie OK
V602 McAlester Regional Health Center McAlester OK
V660 Memorial Hospital of Southern
Oklahoma Ardmore OK
V599 Midwest City Regional Hospital Midwest City OK
V596 Muskogee Regional Medical Center Muskogee OK
V592 Norman Regional Hospital Norman OK
Q038 Oklahoma Healthcare Corp. Oklahoma City OK
V574 Pawnee Municipal Hospital Pawnee OK
DJDL SMC Health Services Corporation Oklahoma City OK
V581 Southwest Medical Center Oklahoma City OK
V598 Southwest Medical Center-Moore Moore OK
V540 St. John Medical Center Tulsa OK
V556 Stillwater Medical Center Stillwater OK
V555 Stroud Municipal Hospital Stroud OK
V668 Valley View Regional Hospital ADA OK
U321 Tuality Community Hospital, Inc. Hillsboro OR
U328 Tuality Forest Grove Hospital Forest Grove OR
U304 Willamette Falls Hospital Oregon City OR
R549 York Hospital York PA
V834 Baker Hospital Charleston SC
V882 Baptist Medical Center at Columbia Columbia SC
V869 Baptist Medical Center Easley Easley SC
V889 Roper Hospital Charleston SC
VWF3 South Carolina Baptist Hospitals,
Inc. Columbia SC
T457 Sioux Valley Hospital Sioux Falls SD
DJIG Baptist Healthcare Group Nashville TN
DJII Baptist Healthcare Group-Miller
Medical Group Nashville TN
DJIH Baptist Healthcare Group-Nashville
MedicalGroup Nashville TN
P012 Baptist Hospital, Inc. Nashville TN
R865 Clarksville Memorial Hospital Clarksville TN
R864 Cookeville General Hospital Cookeville TN
R861 Cumberland Medical Center Crossville TN
R825 East Tennessee Children's Hospital Knoxville TN
VV16 Fort Sanders Alliance Knoxville TN
R808 Fort Sanders Loudon Medical Center Loudon TN
R821 Fort Sanders Parkwest Medical Center Knoxville TN
R824 Fort Sanders Regional Medical Center Knoxville TN
P021 Fort Sanders-Sevier Medical Center Sevierville TN
R859 Goodlark Medical Center, Inc. Dickson TN
R746 Hardin County General Hospital Savannah TN
R846 Harriman City Hospital Harriman TN
R735 Jessee Holman Jones Hospital Springfield TN
R865 Maury Regional Hospital Columbia TN
R757 Methodist Medical Center of
Oak Ridge Oak Ridge TN
R775 Middle Tennessee Medical Center,
Inc. Murfreesboro TN
R851 Williamson Medical Center Franklin TN
S865 All Saints Episcopal Hospital Fort Worth TX
W482 All Saints Hospital * Cityview Fort Worth TX
T049 Angleton-Danbury General Hospital Angleton TX
T044 Arlington Memorial Hospital Arlington TX
T020 Baptist Healthcare System Beaumont TX
DBZG Baptist Hospital, Orange Orange TX
T943 Baptist Medical Center San Antonio TX
W519 Baptist Memorial Hospital System San Antonio TX
P495 Baylor Center for Restorative Care Dallas TX
W515 Baylor Health Care System Dallas TX
S931 Baylor Institute for Rehabilitation Dallas TX
S873 Baylor Medical Center at Ennis Ennis TX
S836 Baylor Medical Center at Garland Garland TX
S817 Baylor Medical Center at Grapevine Grapevine TX
T863 Baylor Medical Center at Waxahachie Waxahachie TX
S942 Baylor University Medical Center Dallas TX
S996 Brownfield Regional Medical Center Brownfield TX
S939 Children's Medical Center of Dallas Dallas TX
S943 CDON Memorial Hospital & Home Dalhart TX
T976 Frio Hospital Pearsall TX
T056 High Plains Baptist Hospital Amarillo TX
T867 Hillcrest Baptist Medical Center Waco TX
U083 Irving Healthcare System Irving TX
T894 King's Daughters Hospital Temple TX
U046 Lamb Healthcare Center Littlefield TX
S815 Limestone Medical Center Groesbeck TX
VV00 Lubbock Methodist Hospital
System, Inc. Lubbock TX
U055 Medical Arts Hospital Lamesa TX
U025 Memorial Hospital Marshall TX
DAJR Memorial Hospital - The Woodlands The Woodlands TX
U013 Memorial Hospital and Medical Center Midland TX
P029 Memorial Hospital Northwest Houston TX
P028 Memorial Hospital Southeast Houston TX
P009 Memorial Hospital Southwest Houston TX
W514 Memorial Hospital System Houston TX
DGMK Methodist Children's Hospital Lubbock TX
U035 Methodist Hospital Lubbock TX
W560 Methodist Hospital Levelland Levelland TX
VV14 Middleton General Hospital Irving TX
T875 Mother Frances Hospital Tyler TX
DAFF Muleshoe Area Medical Center Muleshoe TX
DFGG North Central Baptist Hospital San Antonio TX
T938 Northeast Baptist Hospital San Antonio TX
U087 Northeast Medical Center Hospital Humble TX
S978 Panola General Hospital Carthage TX
T050 Permian General Hospital Andrews TX
S885 Providence Memorial Hospital El Paso TX
T958 Richardson Medical Center Richardson TX
T946 Shannon Medical Center San Angelo TX
T930 Southeast Baptist Hospital San Antonio TX
T030 St. David's Health Care System Austin TX
T926 St. Luke's Lutheran Hospital San Antonio TX
S807 Valley Baptist Medical Center Harlingen TX
T886 Wadley Regional Medical Center Texarkana TX
U008 Ward Memorial Hospital Monahans TX
T850 Wichita General Hospital Wichita Falls TX
S870 Wilson Memorial Hospital Floresville TX
T913 Wilson N. Jones Memorial Hospital Sherman TX
W525 Centra Health, Inc. Lynchburg VA
S614 Children's Health System, Inc. Norfolk VA
S625 Lynchburg General Marshall Lodge Hospitals,
Inc. Lynchburg VA
S662 Martha Jefferson Hospital Charlottesville VA
S646 Mary Washington Hospital Fredericksburg VA
W504 MWH Medicorp Fredericksburg VA
S672 National Hospital for Orthopaedics and
Rehabilitation Arlington VA
S637 Rockingham Memorial Hospital Harrisonburg VA
S554 Sentara Bayside Hospital Virginia Beach VA
S640 Sentara Hampton General Hospital Hampton VA
P004 Sentara Health System, Inc. Norfolk VA
S609 Sentara Leigh Hospital Norfolk VA
S607 Sentara Norfolk General Hospital Norfolk VA
S647 Southampton Memorial Hospital Franklin VA
S677 The Alexandria Hospital Alexandria VA
S673 The Arlington Hospital Arlington VA
S551 The Fauquier Hospital, Inc. Warrenton VA
S624 Virginia Baptist Hospital Lynchburg VA
W620 Allenmore Hospital Tacoma WA
W498 Multicare Medical Center Tacoma WA
V361 Tacoma General Hospital Tacoma WA
SCHEDULE 2 - ADA BRANCHES
ADA: OWENS & MINOR
BRANCH
- --------------------
ATLANTA
AUGUSTA
BIRMINGHAM
DALLAS
FT.LAUDERDALE
HARLINGEN
HOUSTON
JACKSON
JACKSONVILLE
KNOXVILLE
MEMPHIS
MINNEAPOLIS
NEW ORLEANS
NORFOLK
OKLAHOMA CITY
ORLANDO
PORTLAND
RALEIGH
RICHMOND
SAVAGE
SHREVEPORT
SCHEDULE 3
REGIONAL HEALTH CARE SYSTEMS
VHA ALABAMA, INC.
Two Perimeter Park S., Ste. 404W
Birmingham, AL 35243
(205) 970-2300
FAX: (205) 970-2333
VHA CAROLINAS-TENNESSEE, INC.
Water Oak Bldg.
8720 Red Oak Blvd., Ste. 505
Charlotte, NC 28217
(704) 522-8056
FAX: (704) 522-7912
VHA CENTRAL,INC.
100 Old Wilson Bridge Rd., Ste. 109
Worthington, OH 43085
(614) 436-1165
FAX: (614) 436-4236
VHA EAST, INC.
200 Berwyn Park, Ste. 202
Berwyn, PA 19312
(215) 296-2558
FAX: (215) 296-8850
VHA OF FLORIDA, INC.
3030 N. Rocky Point Dr. W., Ste. 750
Tampa, FL 33607
(813) 281-1080
FAX: (813) 281-1173
VHA GEORGIA, INC.
900 Circle 75 Pkwy., Ste. 1450
Atlanta, GA 30339
(404) 850-7400
FAX: (404) 850-7430
VHA GREAT RIVERS, INC.
235 S. Fifth St.
Springfield, IL 62701
(217) 753-0395
FAX: (217) 753-2078
VHA GULF STATES, INC.
2431 S. Acadian Thruway, Ste. 540
Baton Rouge, LA 70808
(504) 922-4020
FAX: (504) 922-4023
VHA HEALTHFRONT, INC.
600 W. Cummings Park, Ste. 3900
Woburn, MA 01801-6349
(617) 938-9000
FAX: (617) 938-1090
VHA IOWA, INC.
866 First Ave. N.E.
Cedar Rapids, IA 52402
(319) 366-6652
FAX: (319) 366-3050
VHA METRO NEW YORK, INC.
Cedar Plaza
20 Cedar St., Ste. 301
New Rochelle, NY 10801
(914) 633-0064
FAX: (914) 633-0548
VHA MICHIGAN, INC.
3940 Peninsular Dr., SE, Ste. 280
Grand Rapids, MI 49546
(616) 956-6555
FAX: (616) 956-7884
VHA MID-AMERICA, INC.
4400 College Blvd., Ste. 160
Overland Park, KS 66211
(913) 345-2422
FAX: (913) 345-1868
VHA MID-ATLANTIC STATES, INC.
1033 N. Fairfax St., Ste. 400
Alexandria, VA 22314
(703) 549-3031
FAX: (703) 549-3721
VHA MIDLANDS, INC.
7912 Davenport St.
Omaha, NE 68114
(402) 392-2688
FAX: (402) 392-2887
VHA MIDWEST, INC.
O'Hare Corporate Center
1300 W. Higgins Rd., Ste. 210
Park Ridge, IL 60068
(312) 693-7050
FAX: (312) 693-2894
VHA MOUNTAIN STATES, INC.
2060 Broadway, Ste. 300
Boulder, CO 80302
(303) 545-9300
FAX: (303) 444-3704
VHA NEW ENGLAND, INC.
100 Commercial St., Ste. 406
Portland, ME 04101
(207) 761-2905
FAX: (207) 761-2415
VHA OF NEW JERSEY, INC.
68A S. Main St.
Cranbury, NJ 08512
(609) 395-7776
FAX: (609) 395-9050
VHA NORTH CENTRAL, INC.
3600 W. 80th St., Ste. 550
Minneapolis, MN 55431
(612) 896-3424
FAX: (612) 896-3425
VHA OF OKLAHOMA, INC.
Lakepointe Towers West
4013 NW Expwy., Ste. 675
Oklahoma City, OK 73116
(405) 843-1500
FAX: (405) 848-1813
VHA PACIFIC, INC.
Tishman Office Center
2175 N. California Blvd., Ste. 310
Walnut Creek, CA 94596
(510) 933-2121
FAX: (510) 947-1497
VHA PENNSYLVANIA, INC.
Foster Plaza, Bldg. I, 3rd Fl.
415 Holiday Dr.
Pittsburgh, PA 15220
(412) 922-9124
FAX: (412) 922-9345
VHA SOUTHERN NEW ENGLAND, INC.
Winding River Office Park
74 Scott Swamp Rd.
Farmington, CT 06032
(203) 674-1774
FAX: (203) 674-1953
VHA SOUTHWEST, INC.
14901 Quorum Dr., Ste. 200
Dallas, TX 75240
(214) 490-0433
FAX: (214) 490-0204
VHA TRI-STATE, INC.
8900 Keystone Crossing, Ste. 480
Indianapolis, IN 46240
(317) 574-7170
FAX: (317) 574-7173
VHA UPSTATE NEW YORK, INC.
5000 Campuswood Dr., Ste. 102
East Syracuse, NY 13057
(315) 432-1340
FAX: (315) 433-2320
VHA WEST, INC.
12555 W. Jefferson Blvd., Ste. 325
Los Angeles, CA 90066
(310) 578-7654
FAX: (310) 578-7652
VHA WISCONSIN, INC.
Tenney Plaza
3 S. Pinckney St., Ste. 800
Madison, WI 53703
(608) 255-8225
FAX: (608) 255-4435
SCHEDULE 4
PRICING POLICY/PROTOCOL
The objective of this policy/protocol is to achieve the following;
o Ensure accurate pricing to VHA hospitals in
a timely manner,
o Provide traceability and accountability of
pricing,
o Centralize pricing decisions, and
o Effectively communicate all price revisions.
TIERED OR HOSPITAL EXCEPTION LEVEL PRICING
In the event that it becomes necessary to deviate from the
published pricing for any medical/surgical product the
following protocol is to be observed.
1) The manufacturer, in conjunction with the
appropriate VHA Account Manager will communicate a
request for tier revision or hospital exception level
pricing to VHA MSBU Product Management on a
HOSPITAL EXCEPTION LEVEL PRICING, (HELP) form. (attached)
2) Product Manager/Analyst will review requests.
3) Product Manager/Analyst will approve/disapprove
requests.
4) MSBU Distribution & Logistics Services Analyst will
telefax approved HELP forms to the Authorized
Distribution Agent (ADA) and revised pricing will be
available to the hospital in 7 working days.
5) The ADA will communicate back to MSBU Distribution &
Logistics Services Analyst in writing confirming the date
entered into the ADA system.
6) All approved HELP requests will be on file with
the Distribution & Logistics Services Analyst for future
reference.
HOSPITAL EXCEPTION LEVEL PRICING
(H.E.L.P. FORM)
VHA Hospital: ______________________________________________
VHA LIC #: _________________________________________________
Address: ___________________________________________________
City/State/Zip: ____________________________________________
Contract #: ________________________________________________
New Price
Current Price Tier: ___________________
Tier: ______________________
Effective Review
Date: ______________________Date: ___________________
(For
Office
U s e
only)
CAT ADA HOSP USAGE USAGE
NO DESCRIPTION PRICE PRICE CS/YR $/YR
- --- ----------- ----- ----- ----- -----
Submitted By: ______________________________________________________________
SIGNATURE DATE
VHA+PLUS(R) Product Management: ____________________________________________
SIGNATURE DATE
ADA Contracts Personnel: ___________________________________________________
SIGNATURE
Return copy to Distribution Analyst-VHA
Fax (214)650-4330
SCHEDULE 5/ SCHEDULE 17
ADA COMPUTER CAPABILITIES AND BACK-UP SYSTEMS
Owens & Minor's hardware configuration is designed for maximum
availability and flexibility, integrating the technologies of IBM
and DEC to achieve a state-of-the-art physical environment. The
entire Owens & Minor data processing environment is referred to as
OMNI. EDI data may be received into OMNI through one of two
separate systems: the DEC/VAX, once receive, that data is passed
to the mainframe and processed. (The DEC/VAX and the IBM Mainframe
is headquarterd in Owens & Minor's corporate office, Richmond,
Virginia). Regardless of which system actually receives the EDI
data, the processing of that data (orders, etc.) is performed on
the mainframe.
For example, if a VHA Hospital sends several orders electronically
to Owens & Minor via the DEC/VAX; once received, that data is
passed to the mainframe and processed. After order confirmations
are generated, the data is then passed back to the DEC/VAX. A
communications session takes place to electronically transfer the
order confirmations back to the VHA Hospital.
Data may also be sent directly to the IBM mainframe, processed and
sent back to the originating party (mainframe-to-mainframe). This
situation typically occurs between Owens & Minor and its vendors.
Some of the larger VHA Hospitals also communicate directly with the
IBM mainframe. The DEC/VAX system provides a flexible asynchronous
communications environment, and therefore allows Owens & Minor to
accommodate many other communication configurations.
Once this data has been received from the VHA Hospital and
processed, the data is directed to a controller at the local Owens
& Minor Distribution Center. This process takes place within a
matter of seconds from the time it is received from the VHA
Hospital. If back-orders exist, the customer service
representative will manually direct shipment to be made from
another Owens & Minor Distribution Center, depending on the urgency
of the back-order by the VHA Hospital. OMNI does not automatically
spin the back-order to another Distribution center. Due to the
fact that Owens & Minor has a record for high fill-rate percentage
the decision was made to have manual intervention. We find this to
be more efficient and controllable.
Owens & Minor's EDI Systems support both asynchronous and
synchronous (bisync) communications. Asynchronous communications
are exchanged between the DEC/VAX system and the VHA Hospitals.
The IBM mainframe accommodates synchronous communications
(bisync/3780 and 3770 protocol). Communications between Owens &
Minor and the VHA Hospitals may be direct or through a Value Added
Network (VAN).
Currently, Owens & Minor processes EDI data received in the
standard ANSI X12 format, Owens & Minor Proprietary format and
other varied proprietary formats. Although Owens & Minor
encourages the used of ANSI X12 EDI standards, vendor-specific
systems may be developed.
EDI data is received from various Remote Order Entry and Material
Management Systems. Some of the most commonly used software
packages include: QUIKLINK, ESI, and PCtrend (an Owens & Minor
product). A complete list of Owens & Minor EDI interfaces is
listed on the attached pages (See Owens & Minor "Electronic Data
Interchange"). The Owens & Minor Corporate Data Center is backed
by an un-interruptable power supply and an emergency generator
which enables us to continue to operate during local power outages.
Our computer system is state-of-the-art IBM technology which has
been integrated with redundant systems and components to prevent
loss of access to the system. This design will switch to backup
components in the event of a failure and will automatically call
the IBM Support Center supplying the failing component part number
and location in the System to expedited dispatch and repair.
The System also has a multiple component architecture which allows
us to process in a slightly degraded mode for processors which
operate independently. This design permits Owens & Minor to
process customer data without interruption.
Data is routinely backed-up and stored off-site. In the event of
a major disaster which destroys the corporate date center,
arrangements have been made with IBM to establish a HOT SPOT or
Data Center within twenty-four (24) hours. Owens & Minor would be
able to recover to full business processing capacity within three
calendar days of a major disaster to the corporate data center.
In the event of a power outage to a local Owens & Minor
Distribution Center, orders would be pulled manually until power
can be restored. In the event of a disaster to a local Owens &
Minor Distribution Center, EDI and manual orders will be redirected
to another Owens & Minor Distribution Center in the immediate area
until service can be restored.
SCHEDULE 6
PRICE MATRIX
[This confidential information has been omitted and filed
separately with the
Commission].
SCHEDULE 7
Designated VHA Member or Affiliate Annual Acknowledgement Form
Price Matrix Slotting for calendar year
Payment Term Selection:
Services Desired:
SCHEDULE 8
PAYMENT TERMS OPTIONS
[This confidential information has been omitted
and filed separately with the Commission].
SCHEDULE 9
RETURN GOODS POLICY
I. GENERAL
ADA will accept, for full credit based on original
delivered cost, for Contract and Noncontract Product(s),
originally purchased from ADA and returned to ADA in
original packaging and in saleable condition within sixty
(60) calendar days of the date delivered by ADA. ADA may
assess a 25% restocking charge for returned product(s)
which are damaged or stickered.
ADA will accept for return, saleable and Contract and
Noncontract Product(s) after sixty (60) calendar days,
subject to a 15% restocking charge.
ADA will accept for return, Contract or Noncontract
Product(s) with expired dating or which have been
discontinued by the Vendor, subject to the Vendor's
policy. ADA will issue credit for this product, based on
the amount credited to ADA by the Vendor.
ADA shall levy no other restocking or morgue charges.
ADA shall follow Vendor policy for returns in the event
of a product(s) recall. ADA will provide each Designated
VHA Member and Affiliate a copy of the Vendor's policy
regarding the recall; if requested.
ADA will supply, upon request by Designated VHA Member or
Affiliate, the following:
a) A current list of Vendor addresses for the purpose of
obtaining return goods authorization from the Vendor.
b) The names and telephone numbers of the Vendor
representatives having authority to authorize the return
of product by Designated VHA Member or Affiliate.
c) A list of Vendors who levy a restocking charge on
returned product(s) and the amount of that charge.
II. CREDITS
ADA will process Designated VHA Member and Affiliate
credits on a daily basis. All credits should appear on
the next statement to Designated VHA Members or
Affiliates, except for credits processed near the end of
the statement period, where because of cutoff dates, the
credit will appear on the following statement.
Designated VHA Member or Affiliate will receive a copy of
the credit memo within fifteen (15) days after receipt of
the return by ADA's Primary Ordering Location.
ADA will issue credit, within fifteen (15) days, for
outdated or discontinued product(s) being recalled by the
Vendor. In the case of a Vendor recall(s), the Vendor
must have authorized ADA to issue credit. ADA will advise
Designated VHA Members and Affiliates, by the fifteenth
(15th) calendar day of each month, of any credits issued
by ADA during the previous month, which remain open.
III. FREIGHT CHARGE ON RETURNED GOODS
ADA vehicles or other prepaid carriers will pick up all
product returns authorized by the Primary Ordering
Location to be returned. Any freight charges incurred by
Designated VHA Members or Affiliates for product returns
shipped to the Vendor will be based on the Vendor's
policies.
IV. RETURN OF SHIPPING ERRORS, OVERAGES AND DAMAGED PRODUCT
ADA will authorize, via phone, the return of product(s)
shipped in error. ADA will pick up the product(s) on
ADA's next scheduled delivery to the Designated VHA
Member or Affiliate. If ADA utilizes a common carrier to
serve Designated VHA Members and Affiliates, ADA shall
assume the freight charges for the product(s) to be
returned to ADA.
V. ADA WILL NOT ACCEPT RETURNS ON THE FOLLOWING:
a) Any product(s) purchased on a "special order" basis or
contrary to the Vendor's policy;
b) Any sterile product(s) or refrigerants, unless
properly protected;
c) Product(s), apparatus or equipment which has been used,
or is without original packaging, labeling, or operating
manuals;
d) Product(s) with labeling or packaging which is missing,
damaged, defaced, or other non-saleable product(s), except
as permitted by the Vendor's policy;
e) Seasonal product(s), except according to Vendor's
policy (available on request);
f) Open bottles and partial packages of product(s) will
not be accepted for return, unless the Vendor has authorized
the ADA to accept open bottles and partial packages;
g) Any product(s) purchased direct from the Vendor.
VI. RETURN PROCEDURE
ADA will accept Contract and Noncontract Product(s)
returned from Designated VHA Members and Affiliates based
on the procedure outlined herein.
a) To receive authorization for the return of product,
Designated VHA Members and Affiliates shall contact ADA
Primary Ordering Location.
b) Designated VHA Members and Affiliates provide ADA with
the following information, if appropriate:
1) Designated VHA Member or Affiliate name and account
number as it appears on ADA's invoice.
2) ADA invoice or order number and date.
3) The quantity, product number, price paid form/size,
description. Add lot number, serial number, and
expiration date of the product, as appropriate. NOTE:
A copy of ADA's invoice or packing slip will provide
the required information, as may the price stickers.
4) Purchase order number, if applicable.
5) The reason for return.
c) To assure proper credit and handling, product returns
should be written and packaged for shipment by the type of
product being returned as follows:
1) Refrigerants.
2) Class II through Class V (items must meet DEA
procedures).
3) Saleable product(s).
4) Outdated or discontinued product(s).
5) Damaged product(s).
6) Product(s) recalled by Vendor(s).
VII. NOTIFICATION PROCEDURE
ADA agrees to the following notification procedure.
a) Designated VHA Member and Affiliate claims of product
shortage, damage, overage, product(s) with an expiration
date earlier than six months and products delivered in
error, will be reported to ADA in five (5) business days
from date of delivery, scheduled drugs will be reported in
two (2) business days. No restocking charges apply.
b) In the event of dispute, regarding a delivery damage claim,
or a product return not received by ADA, a receipt may be
required by ADA prior to issuing credit and to enable ADA
to file a claim with the carrier.
SCHEDULE 10
ADA MONTHLY REPORTS TO DESIGNATED VHA MEMBERS AND AFFILIATES
The following reports shall be delivered to each Designated VHA
Member and Affiliate by the fifteenth day of the month following
the month's activities reflected in such report.
1. Fill Rate report.
2. Sales report listing the dollar amount and unit volume of each
product purchased.
3. Opportunity Work Sheets (attached as Schedule 10A and 10B).
4. Status report on targets and open issues identified at the
Member Quarterly Business Review.
SCHEDULE 11
MEMBER QUARTERLY BUSINESS REVIEW TOPICS
Include, but not limited to:
o Review prior quarter's action plan accomplishments
o Update volume of purchases
o Update Utilization (% of total possible dist. business)
changes
o Review DSO results and potential savings by improvement
o Review usage of products
o Solicit input on current delivery schedule, customer service,
sales service, and product service support
o Develop and agree on action plan for next 90 days
o Establish next review date
o Discuss future product standardization and utilization
opportunities
SCHEDULE 12
IV SOLUTION DISTRIBUTION EVALUATION PROCESS
Abbott-ADA-VHA I.V. Solution Distribution
Abbott, ADA and VHA have agreed to the process described below
to determine when IV Solutions should be delivered by ADA:
o Abbott will run a supply channel analysis on all current
ADA distributed business. This will determine the ADA's
current level of compensation by account; Abbott
compensation is activity based by account. Once this
information is available and no later than November 30,
1993, VHA will notify each involved ADA. A joint meeting
between Abbott-ADAs-VHA to review the current compensation
by account, and if there are accounts where the
compensation level is too low based on the activity
required by the ADA, the three parties will reach agreement
on the proper level of compensation on all existing
business.
With respect to new requests for the ADA distribution of IV
Solutions:
o Of the three parties Abbott-ADAs-VHA, whichever is the
initial contact by Designated VHA Members or Affiliates,
needs to contact the other two parties. VHA Distribution
and Logistic Services has offered to be the conduit for
contact.
o If Abbott is the initial contact by Designated VHA
Members and Affiliates; Abbott will contact VHA
Distribution and Logistic Services, then Distribution
and Logistic Services will contact the ADA and the VHA
account manager.
o If ADA is initial contact; ADA will notify VHA
Distribution and Logistic Services, who will in turn
contact Abbott and the VHA account manager.
o If VHA account manager or Distribution and Logistic
Services is the initial contact; VHA will in turn
contact Abbott and the ADA.
Once notified, all parties agree to the following process:
o Abbott will contact the Designated VHA Member or Affiliate
and gather appropriate information and perform a supply
channel analysis. This analysis will detail the costs
involved by all parties involved with the distribution of
solutions as well as hospitals rebates and ADA
compensation. The supply channel analysis will include a
line item for ADA markups. Prior to dissemination of the
supply channel analysis; the ADA and Abbott will agree on
the % of mark up the ADA will charge for distribution of
I.V. solutions to the hospital based upon the Designated
VHA Member or Affiliate's election to include the IV volume
in their slotting on the Price Matrix..
o Once Abbott and the ADA agree on the supply channel
analysis, a completed copy will be faxed to VHA,
Distribution and Logistic Services. Distribution and
Logistic Services will keep a copy on file as well as
provide the VHA account manager with a copy.
o Abbott will provide a completed copy of the supply channel
analysis to the Designated VHA Member or Affiliate. Abbott
and the ADA will jointly present the findings of the supply
channel analysis. By presenting the findings jointly to
the Designated VHA Member or Affiliate, misunderstandings
will be avoided and a stronger partnership provided.
The overall objective is to provide Designated VHA Member or
Affiliate with the correct information as quickly as possible.
Abbott-ADAs-VHA have agreed to an ongoing review of this process to
insure that Designated VHA Member and Affiliate needs are met as
quickly as possible.
SCHEDULE 13
ADA REPRESENTATIVE RESPONSIBILITIES
Each ADA will provide, at no cost to the RHCS (Schedule 3), a
"Dedicated Representative" to the members of each RHCS in which it
has Designated VHA Members and Affiliates. ADA will make known the
name, title, address and phone number of each Dedicated
Representative to the applicable RHCS no later than December 31,
1993. The Dedicated Representative will be responsible for
providing the following services:
(A) Coordinating all distribution activity to the Designated
VHA Members and Affiliates it services within the RHCS with the VHA
Account Manager for said members.
(B) Actively participate with the RHCS staff:
1. President
2. Vice President
3. Account Manager
4. Other
with initial and ongoing strategic planning to enhance the
ongoing Quality Improvement process of the Dedicated
Representative to Designated VHA Members and Affiliates.
(C) Actively participate with RHCS Materiels Council.
(D) Actively participate with the following programs:
1. Total Delivered Cost
2. SPIP (Service Performance Improvement Program)
3. Taking Stock(SM)
4. QBR (Quarterly Business Reviews)
(E) Provide the following information monthly as is needed by
RHCS staff:
1. Hospital fill rates
2. ADA Representative call reports to Designated VHA
Members and Affiliates
3. Matrix management update
4. Monthly Designated VHA Member and Affiliate complaint
update with resolutions
5. Monthly tracking of invoice errors
6. Monthly tracking of percentage of returned goods
7. Monthly utilization
8. Monthly reports on backorder
9. Monthly manufacturer fill rate reports
10. Monthly NonContract and Contract reports
(F) Total responsibility to the ADA on the ADA Agreement.
1. Verification and collection ongoing of utilization
data.
2. Matrix management
Annual Slotting
Services needed
Payment Terms
EOE Requirements
3. Strategic Planning of initial and ongoing distribution
services at:
RHCS
Designated Member and Affiliate
4. QBR/MUM - ensure rebates and matrix changes are done
quarterly and timely.
5. Communication link between the Designated VHA Member
and Affiliate, RHCS, ADA branch and ADA corporate
headquarters.
(G) Dedicated Representative to each RHCS will also serve in
the same capacity to any non-aligned Designated VHA Member and
Affiliate serviced in the same geographic area as RHCS.
(H) Based on the Designated VHA Member's or Affiliate's
requirements, ADA Representatives will plan their schedule of
visits to Designated VHA Members and Affiliates based upon mutual
agreement on frequency of visits.
(I) ADA shall provide a sales representative to call on each
VHA Member and Affiliate. ADA's sales representatives shall be
thoroughly trained in each Designated VHA Member's and Affiliate's
operations and purchasing characteristics.
(J) If at anytime during the term of this Agreement the
Designated VHA Member or Affiliate feels that ADA's service is
inadequate or that there is a problem with the ADA sales
representation, the Designated VHA Member or Affiliate has the
following alternatives:
1. The Designated VHA Member or Affiliate may contact its ADA
sales representative regarding service issues.
2. The Designated VHA Member or Affiliate will have access to
the ADA National Accounts Representative to register any
concern directly to ADA's corporate office.
3. The Designated VHA Member or Affiliate may contact its VHA
Account Manager or its VHA Distribution and Logistics
Service Manager.
ADA has agreed to respond to any inquiry within one (1) business
day after receipt. A monthly summary of the inquiries received
will be provided to VHA for review and follow-up where needed.
SCHEDULE 14
ADA LOGISTIC SERVICES
o Operational Analysis
o ADA agrees to position Taking Stock(SM) as the most cost
effective means for a hospital to understand, develop
and implement a plan for improved materials logistic
operations.
o ADA agrees to provide resources to learn and understand
the Taking Stock(SM) program and position the program
within its own organization.
o ADA agrees to provide local training on Taking Stock(SM)
to its Dedicated Resources to VHA, for supporting
Hospital initiatives with VHA.
o VHA agrees to provide the initial marketing and
education to the hospital.
o ADA agrees that it will only position its own logistic
services to hospitals after positioning the value of
Taking Stock(SM) initially.
o Asset Management
SUTURE INVENTORY MANAGEMENT:
The ADA agrees, upon request of the VHA health care
organization and in conjunction with the VHA suture contract
manufacturer, to conduct an initial examination of the
hospital's inventory, including a physical inventory and
purchase and usage history reviews. The ADA will provide
written analysis that will identify overstocking and isolate
unnecessary expenditures with buy back arrangements. The ADA
will recommend usage levels for each hospital department,
reorganize storage areas and systems, provide on-site
inventory services, provide regular reports and reviews and
establish goals and performance measures. The ADA will assist
the hospital in all efforts to lower overall suture inventory
and improve their cash flow to reduce overall annual suture
expense.
CATH LAB MANAGEMENT:
The ADA agrees, upon request of the VHA health care
organization, to work with the Director of Materiels Manager,
the physician, the department head and the VHA contract
manufacturer to reduce the number of purchase orders and over-
night deliveries and consolidate vendors. The ADA will
deliver product to the designated area, manage the inventory,
provide a clean room to store the product, maintain specialty
carts (for delivery) and sit on the hospital's evaluation
committee for new products.
INVENTORY BUY-DOWN:
The ADA agrees, as an integral part of asset management, to
reduce the hospital's un-official and official inventory by
buying-down inventory to a manageable level and removing
obsolete inventory. The ADA will pay the price that the
hospital is currently paying for inventory buy-back.
CONTINUOUS INVENTORY REPLENISHMENT PROGRAM:
The ADA agrees to support the development of a continuous
inventory replenishment program at the manufacturer level by
having in place the ANSI X.12 867, 852, 855 and 861
transaction sets and proactively working with VHA and the
80/20 VHA contract vendors to create a seamless system.
HOSPITAL COST FOR ACCESS TO PROGRAM
Initial consultation and evaluation
- No cost
Utilization of the program
- Fee locally negotiated
SCHEDULE 15
SERVICE MATRIX
[This confidential information has been omitted
and filed separately with the Commission].
SCHEDULE 16
ADA DISASTER PLAN
If a major natural disaster or other emergency situation occurs
in a service area affecting a VHA Hospital, the following emergency
procedure will be implemented immediately:
- Within one(1) hour of the occurrence, Owens & Minor will
attempt to establish communication with the VHA
Hospitals in the service area affected via the following means:
- Phone (standard or cellular)
- EDI
- Two-way radio communications with the hospital's
telecommunications center or a pre-designated coordinator.
- On site, direct contact
- Once communications are established, hospital product needs
will be determined based upon current daily order
requirements and projected emergency needs
identified by the hospitals (i.e.,
shipping seven day of supplies versus
one).
- Depending upon the extent of emergency situation,
communications may be established with State Police and
National Guard.
- Emergency back-up supplies can be drawn from other Owens
& Minor divisions as needed.
- Depending upon the extent of emergency situation, the most
expedient form of transporation, (i.e., air or ground) will
be determined and coordianted with the State Police and
National Guard.
- Each Owens & Minor Distribution Center will meet with the
VHA Hospitals by region and develop a detail disaster plan
to meet the requirements of each VHA Hospital within that
region.
- Once established, the Disaster Plan will be tested for its
effectiveness and to ensure that it meets the requirements
of the VHA Hospitals in that region.
SCHEDULE 17
ADA COMPUTER CAPABILITIES AND BACK-UP SYSTEMS
See Schedule 5
SCHEDULE 18
ADA EDI CAPABILITIES
ADA shall be fully capable of supporting the following electronic
data interchange (EDI) transaction sets in the ANSI X 12 format:
832 Price sales catalog
850 Purchase order
820 Payment order/remittance advice
810 Invoice
846 Inventory inquiry/advice
812 Credit/debit
867 Product transfer/sales report
SCHEDULE 19
ADA REPORTS TO VHA
No later than the tenth day of each month, ADA shall deliver
to VHA the two tape reports reflecting the sales activity for the
previous month and a diskette containing the information required
in Attachment 1. Such reports shall be in the format described in
Attachment 1 to this Schedule and shall include: sales of Contract
Products and Noncontract Products by each Designated VHA Member and
Affiliate, fill rate by customer, matrix slotting and net cost plus
by customer, Quarterly Performance Bonuses earned and paid. The
information required in the diskette shall also be provided in hard
copy format by the tenth of the month.
ADA shall also provide VHA with the following reports by the
15th of each month.
o List of additional services provided to Designated VHA
Member and Affiliates pursuant to Section 7 (G).
o Summary of monthly inquiries to ADA's National Account
Representative.
o List of Vendor backorders for the month. For each Vendor
with backorders, ADA shall report lines ordered and lines
delivered.
All reports to VHA shall be directed to VHA's Director of
Distribution.
SCHEDULE 20
PRODUCTS ON WHICH VHA FEE IS DUE
None as of January 1, 1994
SCHEDULE 21
PROBLEM RESOLUTION POLICY
Team Problem-Solving Process.
Date Problem was Identified.
Problem.
Identify Problem/Situation.
Evaluate Consequences.
- Does a problem, in fact, exist?
Cause.
Identify Root Causes.
Evaluate Causes.
- Select which ones to work on.
Solution.
Identify Solutions.
Evaluate Solutions.
- Select which ones to put into action.
- Estimate measure of completion.
Communicate to Customer.
Identify Person Responsible.
Implementation.
Identify Implementation Steps.
Evaluate Steps.
- Select Steps.
- Assign Accountabilities.
Evaluation.
Evaluate Overall Success.
- Was the Problem Solved?
- Verity Measure of Completion.
All problems should be resolved within 30 days.
If not resolved, VP of sales informed of problem on 31st day.
If not resolved, president of company is informed of problem
on 46th day.
SCHEDULE 22
ADA SERVICE LEVELS
(A) Provide reports on Trend Development
(B) Monthly reports for Quality Improvement
1. ADA Representative Visit to Hospitals
Hospitals called on
Dates
Key issues
2. ADA-VHA Meetings
Dates
Attendees
Purpose of meeting
Outcomes
3. ADA-VHA RHCS Meetings
Dates
Attendees
Purpose of meeting
Outcomes
4. ADA-DSVP/DD Meetings
Dates
Attendees
Purpose of meeting
Outcomes
5. Matrix Utilization Meetings (MUM)
Dates
Attendees
Purpose of meeting
Outcomes
6. Monthly Matrix-Rebate Update
Hospital actual matrix performance vs slotting
7. Monthly Complaint Report - ADA
List of complaints
Resolution
8. Monthly Tracking of Invoice Errors by ADA
Number or errors
Resolution
Corrective action to ensure problem will not occur
again
9. Monthly Report of Returned Goods - ADA
Hospital
10. Monthly Service Levels
11. Monthly Tiered Pricing Exception Report
12. Monthly Report on Backorder
13. Monthly Report on VHA Contract Manufacturer Fill Levels
14. Monthly Report on Service Matrix Performance to
Slotting