EXHIBIT 13

GLOSSARY OF TERMS

AGENT (INDEPENDENT INSURANCE AGENT) -- an insurance consultant who recommends
and markets insurance to individuals and businesses; usually represents several
insurance companies. Insurance companies pay agents commissions for business
production.

ALTERNATIVE MARKET -- any risk transfer mechanism where the customer assumes
some or all financial responsibility for an insurable exposure.

CATASTROPHE LOSS -- a severe loss, usually involving many risks from one
occurrence such as fire, hurricane, tornadoes, earthquake, windstorm, explosion
and other similar events.

COMBINED RATIO -- a measure of underwriting profitability determined by dividing
the sum of all GAAP expenses (losses, loss expenses, underwriting expenses, and
dividends to policyholders) by GAAP net premiums earned for the period.

DIVERSIFIED INSURANCE SERVICES -- businesses providing fee-based revenues that
contribute to earnings, increase cash flow, and help mitigate potential
volatility in our insurance operating results. The three components of these
operations are flood policy services, managed care services, and human resource
administration outsourcing services. The businesses also provide additional
opportunities for our agents to meet the comprehensive need of their business
customers.

GENERALLY ACCEPTED ACCOUNTING PRINCIPLES ("GAAP") -- accounting practices used
in the United States of America set by the Financial Accounting Standards Board.
Public companies follow these practices when preparing financial statements.

INCURRED BUT NOT REPORTED ("IBNR") RESERVES -- reserves for estimated losses
which have been incurred by insureds but not yet reported to the insurer.

LOSS EXPENSES -- expenses incurred in the process of evaluating, defending and
paying claims.

LOSSES AND LOSS EXPENSE RATIO -- the ratio of net losses and loss expenses to
net premiums earned.

LOSSES AND LOSS EXPENSE RESERVES -- the amount of money an insurance company
expects to pay for claim obligations and related expenses resulting from losses
which have occurred and that are covered by insurance policies it has sold.

MANAGED CARE -- a method of controlling health care costs by using a network of
medical professionals to provide care consistent with cost-efficient guidelines
and protocols.

OPERATING INCOME -- this measure of income differs from net income by the
exclusion of after-tax realized gains or losses on investment sales, as well as
net income from discontinued operations. This measure is used by management and
analysts to evaluate the profitability of recurring operations and is not
intended to replace GAAP net income.

PREFERRED PROVIDER ORGANIZATION (PPO) -- a network of physicians, hospitals and
other medical providers that have agreed, by contract, to discount their rates
to members. Participants are free to seek care from any physician or provider
within the network, including specialists without a referral. Members may also
access non-contracted providers, but at a higher out-of-pocket cost.

PREMIUMS EARNED -- earned premiums refer to premiums an insurance company has
recorded as revenues during a specific accounting period. For example, a
one-year policy sold January 1 would produce just three months' worth of "earned
premium" in the first quarter of the year.

PREMIUMS WRITTEN -- the cost of insurance coverage, often described as
"written." Written premiums refer to premiums for all policies sold during a
specific accounting period.

REINSURANCE -- insurance coverage that insurance companies buy from reinsurance
companies to limit their potential risk. All or part of a policy can be
reinsured, as can entire types of business. Reinsurance "spreads the risk" among
a number of insurance companies, reducing the impact of losses on individual
companies and thereby allowing them to provide more insurance than they
otherwise would be able to sell.

RETURN ON REVENUE -- a measurement of profitability that is calculated by
dividing net income from continuing operations by total revenue.

RISK -- has two distinct and frequently used meanings in insurance. First, it
can describe the chance that a claim loss will occur (similar to the commonly
understood meaning of the word "risk"). Second, it can refer to the person or
thing insured and is sometimes used as a synonym for "policyholder."

STATUTORY ACCOUNTING -- accounting practices prescribed or permitted by state
insurance departments. Insurance companies follow these practices when preparing
annual statements. Statutory accounting stresses evaluation of a company's
solvency.

STATUTORY COMBINED RATIO -- a measurement commonly used within the property and
casualty insurance industry to measure underwriting profit or loss. It is a
combination of an underwriting expense ratio, a loss and loss expense ratio and
dividends to policyholders ratio.

STATUTORY PREMIUMS TO SURPLUS RATIO -- a statutory measure of solvency risk that
is calculated by dividing the net statutory premiums written for the year by the
ending statutory surplus. For example, a ratio of 1.5:1 means that for every
dollar of surplus, the Company wrote $1.50 in premiums.

STATUTORY SURPLUS -- the amount left after an insurance company's liabilities
are subtracted from assets. Statutory surplus is not a figure based upon GAAP.
Rather, it is based upon "statutory" accounting practices prescribed or
permitted by state and foreign insurance regulators.

STATUTORY UNDERWRITING EXPENSE RATIO -- measures the ratio of statutory
underwriting expenses (salaries, commissions, premium taxes, etc.) to net
premiums written.

TREATY REINSURANCE -- a contract between two insurance companies for sharing the
insurance coverage for a group of risks.

UNDERWRITING -- the insurer's process of reviewing applications submitted for
insurance coverage, deciding whether to provide all or part of the coverage
requested, and determining the applicable premiums.

UNDERWRITING RESULT -- may be underwriting profit or loss and represents
premiums earned less insurance losses and loss expenses and underwriting
expenses (determined on a GAAP or statutory basis). Also referred to as GAAP
underwriting result or statutory underwriting result. This measure of
performance is used by management and analysts to evaluate the profitability of
underwriting operations and is not intended to replace GAAP net income.

UNEARNED PREMIUMS -- the portion of a premium representing the unexpired amount
of the contract term as of a certain date. For example, a one-year policy sold
January 1 would record nine months of unearned premium after the first quarter
of the year.

WORKSITE EMPLOYEE -- the co-employer  contractually assumes substantial employer
rights, responsibilities and risks of its clients' employees.