EXHIBIT 10.28 Execution Copy PLATINUM UNDERWRITERS REINSURANCE, INC. RUN-OFF SERVICES AGREEMENT This Agreement, dated as of November 1, 2002 is entered into by and between Platinum Underwriters Reinsurance, Inc., a Maryland insurance company ("Platinum"), and St. Paul Fire and Marine Insurance Company, a Minnesota insurance company ("Fire and Marine") and Mountain Ridge Insurance Company, a Vermont insurance company ("Mountain Ridge", and together with Fire and Marine, the "St. Paul Parties"). RECITALS: WHEREAS, The St. Paul Companies, Inc., a Minnesota corporation and the ultimate parent of the St. Paul Parties ("St. Paul"), and Platinum Underwriters Holdings, Ltd., a Bermuda company and the ultimate parent of Platinum ("Parent"), have entered into a Formation and Separation Agreement, dated as of October 28, 2002 (the "Formation and Separation Agreement"), pursuant to which St. Paul and Parent have set forth terms governing St. Paul's sponsorship of the organization of Parent and its subsidiaries, actions to be taken in respect of Parent's initial public offering of its common shares (the "Public Offering"), and the ongoing relationships between St. Paul and its subsidiaries and Parent and its subsidiaries following the effective date of the Public Offering (the "Closing Date"); WHEREAS, the St. Paul Parties have issued certain reinsurance contracts, which contracts will not be renewed following the Closing Date (the "Run-off Contracts") and have issued and may issue or renew certain reinsurance contracts (the "Reinsurance Contracts") which will be one hundred percent (100%) reinsured by Platinum pursuant to the Quota Share Retrocession Agreements (as defined in the Formation and Separation Agreement); WHEREAS, pursuant to Section 3.01(c) of the Formation and Separation Agreement, St. Paul and Parent have agreed that Parent's Post-closing Subsidiaries shall, at the request of St. Paul and its Post-closing Subsidiaries, provide to St. Paul and its Post-closing Subsidiaries, following the Closing Date, certain services reasonably necessary to administer the Run-off Contracts and the Reinsurance Contracts. NOW, THEREFORE, in furtherance of the transactions contemplated by the Formation and Separation Agreement and in consideration of the premises and the mutual covenants and agreements contained therein and herein and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto agree as follows: 1. RUN-OFF SERVICES TO BE PROVIDED. (a) Description of Run-off Services. Platinum shall provide from time to time after the Closing Date, at the reasonable request of the St. Paul Parties, the services of senior personnel with appropriate expertise and experience that are reasonably acceptable to the St. Paul Parties as may be reasonably necessary to oversee the administration of the Run-off Contracts and the Reinsurance Contracts by the St. Paul Parties, including such services as specified in Exhibit A hereto (the "Run-off Services"). (b) Standard for Run-off Services. Platinum shall provide each of the Run-off Services in such manner as the St. Paul Parties may reasonably request from time to time for purposes of this Agreement; provided that Platinum shall not be required to provide, or cause to be provided, the Run-off Services at a standard materially higher than the standard generally provided by Platinum in respect of other business of Platinum. Platinum shall maintain all licenses and authorizations required for it to provide the Run-off Services pursuant to this Agreement. (c) Period of Run-off Services. (i) Platinum hereby agrees to provide Run-off Services for up to a period of two years following the date hereof; provided that Platinum shall in good faith consider requests by the St. Paul Parties to reasonably extend the time period for Run-off Services in light of the circumstances at the time of such request. Platinum and the St. Paul Parties shall agree upon the terms that will govern the provision of Run-off Services to be so provided at the time the St. Paul Parties makes such request; and (ii) Platinum or the St. Paul Parties may terminate this Agreement for cause. (d) Price of Run-off Services. With respect to the provision of Run-off Services, each of the St. Paul Parties, severally but not jointly, shall pay to Platinum or the Platinum Subsidiary designated by Platinum the "actual cost" to Platinum or its Subsidiary (which shall consist of Platinum's or such Subsidiary's direct and reasonable indirect costs), as the case may be, as certified in good faith by Platinum. For greater certainty, the parties agree that "actual cost" will include any incremental and out-of-pocket costs incurred by Platinum in connection with the Run-off Services, including the conversion, acquisition and disposition cost of software and equipment acquired for the purposes of providing the Run-off Services and the cost of establishing requisite systems and data feeds and hiring necessary personnel. (e) Run-off Services Coordinators. (i) Platinum and each of the St. Paul Parties each agrees to assign a Run-off Services coordinator as set forth in paragraph (ii) below and to provide other reasonably necessary assistance to cooperate in determining the extent of Run-off Services to be provided. (ii) Platinum and each of the St. Paul Parties shall each designate one Run-off Services coordinator having skills and experience acceptable to the other party who will provide continuous oversight and coordination of, and communicate concerning disputes with respect to, the Run-off Services, who will be available to Platinum and the St. Paul Parties during normal business hours and who will be responsible for providing for or delegating the provision of assistance regarding the Run-off Services. The Run-off -2- Services coordinators will cooperate on a regular basis to plan for the delivery of Run-off Services, including the timetable for the provision of such services and the incurring of related costs. Platinum and the St. Paul Parties may from time to time substitute the persons serving as Run-off Services coordinators with other persons qualified to serve in those positions. (f) Cooperation. Upon the terms and subject to the conditions and other agreements set forth herein, each party agrees to use its commercially reasonable efforts to take, or cause to be taken, all actions, and to do, or cause to be done, and to assist and cooperate with the other party in doing, all things necessary or advisable to perform the transactions contemplated by this Agreement. In particular, the St. Paul Parties shall permit (but shall not require) Platinum to place one or more of its employees on-site at the St. Paul Parties, and shall provide such employees with the facilities reasonably necessary to administer the Run-off Contracts and the Reinsurance Contracts as contemplated in Section 1(a) and Exhibit A. The St. Paul Parties shall have the right to review the qualifications and experience of Platinum's employees prior to providing them with access to the St. Paul Parties' facilities. Such facilities shall include providing Platinum's employees with workspace reasonably requested at the site where the St. Paul Parties are servicing their reinsurance run-off operations and the Reinsurance Contracts to the extent such workspace is available to be provided to Platinum, and access to the St. Paul Parties' reinsurance and accounting systems to the extent necessary, provided, however, that the St. Paul Parties shall not be required to provide such access to the extent such reinsurance and accounting systems relate to other than the Run-off Contracts and the Reinsurance Contracts. All such access shall be during the normal working hours of the St. Paul Parties and shall be required to be provided only in such a manner as not to unreasonably interfere with the normal operations of the St. Paul Parties. Platinum agrees that the employees who will have access to the St. Paul Parties' facilities and information are limited to using such facilities and information solely and exclusively for the purposes of providing administration of the Run-off Contracts and the Reinsurance Contracts as contemplated hereunder, and fulfilling its obligations under this Agreement. Platinum also agrees that the employees shall not attempt to gain access to any information relating to contracts other than the Run-off Contracts and the Reinsurance Contracts. Any non-public information that is not related to the Run-off Contracts and the Reinsurance Contracts shall be considered confidential information and proprietary and Platinum and its employees agree not to use such information for any purpose and not to disclose the information to any third parties except as required by applicable law or governmental authority. (g) Regulatory Matters. Platinum will cooperate, and will cause each of its Post-closing Subsidiaries providing Run-off Services hereunder to cooperate, with each of St. Paul and its Post-closing Subsidiaries and any regulatory authorities to satisfy any regulatory requirements applicable to entities that provide Run-off Services to St. Paul or its Post-closing Subsidiaries. -3- (h) Licenses. St. Paul will grant to Platinum and/or its Post-closing Subsidiaries licenses to use any service marks, trademarks and other intellectual property rights necessary for Platinum and its Post-closing Subsidiaries to provide the Run-off Services in accordance with the provisions of this Agreement. (i) Retention of Agreement. This Agreement will be retained as part of the official records of Platinum and the St. Paul Parties for the term of the Agreement and five years thereafter. 2. BILLING; TAXES. No later than 30 days following the last day of each calendar quarter, Platinum shall provide each of the St. Paul Parties with a report setting forth an itemized list of the Run-off Services provided to each of the St. Paul Parties during such last calendar quarter, in a form agreed to by the parties. Each of the St. Paul Parties shall promptly (and in no event later than 30 days after receipt of such report, unless that St. Paul Party is contesting the amount set forth in the report in good faith) pay to Platinum by wire transfer in immediately payable funds all amounts payable as set forth in such report. Each party will pay all taxes for which it is the primary obligor as a result of the provision of Run-off Services under this Agreement; provide, that the St. Paul Parties shall be solely responsible for, and shall reimburse Platinum in respect of any sales, gross receipts or transfer tax payable with respect to the provision of any Run-off Service under this Agreement, and any such reimbursement obligation shall be in addition to the St. Paul Parties' obligation to pay for such Service. 3. CONFIDENTIAL INFORMATION. Platinum agrees to be bound to the provisions of Section 11.03 of the Formation and Separation Agreement as if it were the Company thereunder. 4. RELATIONSHIPS AMONG THE PARTIES, RECIPIENTS AND PROVIDERS. Nothing in this Agreement shall cause the relationship between Platinum on the one hand and the St. Paul Parties on the other to be deemed to constitute an agency, partnership or joint venture. The terms of this Agreement are not intended to constitute any of the parties and their Affiliates a joint employer for any purpose. Each of the parties agrees that the provisions of this Agreement as a whole are not intended to, and do not, constitute control of the other party (or any Affiliates thereof) or provide it with the ability to control such other party (or any Affiliates thereof), and each party hereto expressly disclaims any right or power under this Agreement to exercise any power whatsoever over the management or policies of the other (or any Affiliates thereof). Nothing in this Agreement shall oblige either party hereto to act in breach of the requirements of any law, rule or regulation applicable to it, including securities and insurance laws, written policy statements of securities commissions, insurance and other regulatory authorities, and the by-laws, rules, regulations and written policy statements of relevant securities and self-regulatory organizations. -4- 5. INDEMNIFICATION. (a) Each of the St. Paul Parties, severally but not jointly, shall indemnify and hold harmless, to the full extent permitted by law, Platinum, its Post-closing Subsidiaries and their respective officers, directors and employees ("Platinum Indemnities") from and against any and all Losses of any of the Platinum Indemnitees arising out of or based upon any actions taken or refrained from being taken by any such Platinum Indemnitee at the direction of such St. Paul Party pursuant to this Agreement, or any breach by such St. Paul Party of any of its covenants under this Agreement. (b) Platinum shall indemnify and hold harmless, to the full extent permitted by law, the St. Paul Parties and their officers, directors and employees (the "St. Paul Parties' Indemnitees") from and against any and all Losses of any of the St. Paul Parties' Indemnitees arising out of or based upon the negligence or willful misconduct of any person providing Run-off Services, or any breach by Platinum of any of its covenants under this Agreement. Notwithstanding anything to the contrary in this Agreement, the maximum amount of indemnifiable losses which may be recovered from Platinum hereunder shall under no circumstances exceed the aggregate fees paid to Platinum by St. Paul pursuant to Section 1(d). (c) Except with respect to claims relating to actual fraud, the indemnification provisions set forth in this section are the sole and exclusive remedy of the parties hereto for any and all claims for indemnification under this Agreement. 6. FORCE MAJEURE/DELAY. No party will be responsible if it is prevented from complying, either totally or in part, with any of the terms or provisions of this Agreement by reason of an Event of Force Majeure (as defined below), and such party shall have no liability to the other party in connection therewith; provided, that such party shall have a duty reasonably to mitigate, or cause to be mitigated, any such failure to comply. As used in the Agreement, an "Event of Force Majeure" means any of the following: fires, floods, earthquakes, elements of nature or acts of God; acts of war, terrorism, riots, civil disorders, rebellions or revolutions; strikes, lockouts or labor difficulties; power outages, equipment failures, computer viruses or malicious acts of third parties; and laws, orders, proclamations, regulations, ordinances, demands or requirements of governmental authorities. 7. GOVERNING LAW. THIS AGREEMENT SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK, WITHOUT REGARD TO ITS CONFLICT OF LAWS PRINCIPLES. 8. DISPUTE RESOLUTION. (a) Mandatory Arbitration. The parties hereto shall promptly submit any dispute, claim, or controversy arising out of or relating to this Agreement and/or the -5- provision of Services hereunder, including effect, validity, breach, interpretation, performance, or enforcement (collectively, a "Dispute") to binding arbitration in New York, New York at the offices of Judicial Arbitration and Mediation Services, Inc. ("JAMS") before an arbitrator (the "Arbitrator") in accordance with JAMS' Comprehensive Arbitration Rules and Procedures and the Federal Arbitration Act, 9 U.S.C. Sections 1 et seq. The Arbitrator shall be a former judge selected from JAMS' pool of neutrals. The parties agree that, except as otherwise provided herein respecting temporary or preliminary injunctive relief, binding arbitration shall be the sole means of resolving any Dispute. Judgment on any award of the Arbitrators may be entered by any court of competent jurisdiction. (b) Costs. The costs of the arbitration proceeding and any proceeding in court to confirm or to vacate any arbitration award or to obtain temporary or preliminary injunctive relief as provided in paragraph (c) below, as applicable (including, without limitation, actual attorneys' fees and costs), shall be borne by the unsuccessful party and shall be awarded as part of the Arbitrator's decision, unless the Arbitrator shall otherwise allocate such costs in such decision. (c) Injunctive Relief. The parties hereto may seek or obtain temporary or preliminary injunctive relief in a court for any breach or threatened breach of any provision hereof pending the hearing before and determination of the Arbitrator. The St. Paul Parties hereby agree that they shall continue to provide, or cause their Affiliates to provide, any and all Services pending the hearing before and determination of the Arbitrator, it being agreed and understood that the failure to so provide may cause irreparable harm to the St. Paul Parties and their Affiliates and that the putative breaching party has assumed all of the commercial risks associated with such breach or threatened breach of any provision hereof by such party. (d) Courts. The parties agree that the State and Federal courts in The City of New York shall have jurisdiction for purposes of enforcement of their agreement to submit Disputes to arbitration and of any award of the Arbitrator. 9. ASSIGNMENT. Neither this Agreement nor the rights or obligations hereunder shall be assignable by either party hereto, by operation of law or otherwise, without the prior written consent of the other party hereto, and any purported assignment shall be null and void. Subject to the foregoing, this Agreement shall inure to the benefit of and be binding upon the parties hereto and their respective successors and assigns. 10. ENTIRE AGREEMENT. This Agreement and the Formation and Separation Agreement constitute the entire agreement, and supersede all prior agreements and understandings (oral and written), by and among the parties hereto with respect to the subject matter hereof. -6- 11. NO THIRD PARTY RIGHTS. Nothing contained in this Agreement, express or implied, establishes or creates, or is intended or will be construed to establish or create, any right in or remedy of, or any duty or obligation to, any third party. 12. NOTICES. All notices, requests, claims, demands, and other communications hereunder will be in writing and shall be deemed to have been duly given if delivered by hand (with receipt confirmed), or by certified mail, postage prepaid and return receipt requested, or by facsimile addressed as follows (or to such other address as a party may designate by written notice to the others) and shall be deemed given on the date on which such notice is received: If to the St. Paul Parties: The St. Paul Companies, Inc. 385 Washington Street St. Paul, Minnesota 55102 Attn.: General Counsel Facsimile: (410) 205-6967 With a copy to: Donald R. Crawshaw Sullivan & Cromwell 125 Broad Street New York, New York 10004 Facsimile: (212) 558-3588 If to Platinum: Platinum Underwriters Holdings, Ltd. Clarendon House 2 Church Street Hamilton HM 11 Bermuda Attn.: Secretary Facsimile: (441) 292-4720 -7- With a copy to: Linda E. Ransom Dewey Ballantine LLP 1301 Avenue of the Americas New York, New York 10019 Facsimile: (212) 259-6576 13. COUNTERPARTS. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which shall constitute one and the same instrument. 14. AMENDMENT; MODIFICATION. The parties may by written agreement, subject to any regulatory approval as may be required, (a) extend the time for the performance of any of the obligations or other acts of the parties hereto (b) waive any inaccuracies in the documents delivered pursuant to this Agreement, and (c) waive compliance with or modify, amend or supplement any of the agreements contained in this Agreement or waive or modify performance of any of the obligations of any of the parties hereto. This Agreement may not be amended or modified except by an instrument in writing duly signed on behalf of the parties hereto. 15. WAIVER. No failure by any party to take any action or assert any right hereunder shall be deemed to be a waiver of such right in the event of the continuation or repetition of the circumstances giving rise to such right, unless expressly waived in writing. 16. SEVERABILITY. To the extent any provision of this Agreement shall be invalid or unenforceable, it shall be considered deleted herefrom and the remaining provisions of this Agreement shall be unaffected and shall continue in full force and effect. 17. SPECIFIC PERFORMANCE AND OTHER EQUITABLE RIGHTS. Each of the parties recognizes and acknowledges that neither the St. Paul Parties nor Platinum would contemplate the provision of Run-off Services hereunder unless this Agreement was executed and that a breach by a party of any covenants or other commitments contained in this Agreement will cause the other party to sustain injury for which it would not have an adequate remedy at law for money damages. Therefore, each of the parties agrees that in the event of any such breach, the aggrieved -8- party shall be entitled to the remedy of specific performance of such covenants or commitments and preliminary and permanent injunctive and other equitable relief in addition to any other remedy to which it may be entitled, at law or in equity, and the parties further agree to waive any requirement for the securing or posting of any bond in connection with the obtaining of any such injunctive or other equitable relief. 18. HEADINGS. Headings contained in this Agreement are for reference purposes only. They shall not affect in any way the meaning or interpretation of this Agreement. 19. DEFINITIONS; FORMATION AND SEPARATION AGREEMENT. Capitalized terms used but not defined in this Agreement have the meanings specified in the Formation and Separation Agreement. 20. EFFECTIVENESS. This Agreement shall become effective contingent upon the consummation of the Public Offering, without any further action by either of the parties hereto. -9- IN WITNESS WHEREOF, the parties have caused this Agreement to be executed and delivered by their duly authorized officers as of the date first above written. ST. PAUL FIRE AND MARINE INSURANCE COMPANY By: /s/ Thomas A. Bradley ----------------------------------------- Name: Thomas A. Bradley Title: Executive Vice President and Chief Financial Officer MOUNTAIN RIDGE INSURANCE COMPANY By: /s/ James M. Conway ----------------------------------------- Name: James M. Conway Title: Secretary PLATINUM UNDERWRITERS REINSURANCE, INC. By: /s/ Michael D. Price ----------------------------------------- Name: Michael D. Price Title: President and Chief Underwriting Officer EXHIBIT A Run-Off Services - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- DESCRIPTION OF FACILITIES AND ASSETS TO BE MAXIMUM USED IN LEVEL QUALITY SERVICE DESCRIPTION OF PROVIDING OF OF PERIOD FROM PRICE OF CONTACT RESPONSIBILITIES SERVICES SERVICE SERVICE CLOSING SERVICES PERSON - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- CONTRACT WORDING - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- 1) Initial contract Platinum employees December 31, Actual costs Cathy Keeley wording review for will have access to 2003 as allocated 2002 Platinum existing SPRe among parties Reinsured Business systems and files as through July 2) Initial contract needed Consultation as 2003 wording review for needed 2002 excluded business Actual Cost, 3) Contract wording hourly rate review and consultation for Actual Cost, pre-2002 business. hourly rate - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- LEGAL - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- 1) Contract wording assistance and oversight as needed, including legal review of certain contract clauses (mold and terrorism). 2) Coordination with Claims with respect to significant disputes; provide legal analysis, and retain/supervise outside counsel in connection with any claims related litigations/ arbitrations. 3) Consult on various MGA disputes (Redhawk, Vicko, Clarke, Fortress). 4) Assistance with non-party discovery, on-going branch closings, and certain other transition matters. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- A-1 - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- DESCRIPTION OF FACILITIES AND ASSETS TO BE MAXIMUM USED IN LEVEL QUALITY SERVICE DESCRIPTION OF PROVIDING OF OF PERIOD FROM PRICE OF CONTACT RESPONSIBILITIES SERVICES SERVICE SERVICE CLOSING SERVICES PERSON ISSUES - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- Information Systems - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 1. Provide help 4 months, or Actual cost Fernando Mavri desk/hands-on until either (Operator) technical support for party stops "Second Shift" occupying the German computer room premises at 195 Bolistavsky operations, database Broadway, New (DBA) administration York, NY (the (specifically during "Premises"), Patrick Rene last week of November which ever is (DBA alternate 02 through December earlier. for German) 02, where Platinum will be providing full support). - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 2. Provide knowledge 4 months or Actual cost Omar Fazal transferregarding Data until either (Notes, Center issues on an as party Terminal needed basis for the stops occupying Server, following areas: the Premises, General) which ever is - -LAN Administration earlier. Mike Finamore (including Novel and (LAN, Windows 2000) Applications - -Terminal Server Deployment, Administration General) (including Citrix) - -Lotus Notes Robert Surma Administration (LAN, - -Application Deployment Applications - -External Communications/ Deployment, Internet General) - -Computer Room Operations - -General Systems Q&A Rafael Rivera (Applications Deployment) Frank Dlugosz (Computer Room Operations, External Communications, Internet, General) Joe Plasencia - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- A-2 - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- DESCRIPTION OF FACILITIES AND ASSETS TO BE MAXIMUM USED IN LEVEL QUALITY SERVICE DESCRIPTION OF PROVIDING OF OF PERIOD FROM PRICE OF CONTACT RESPONSIBILITIES SERVICES SERVICE SERVICE CLOSING SERVICES PERSON ISSUES - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- (General) - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 3. Provide knowledge 4 months or Actual cost Nathalie transfer regarding until either Barrezueta various Applications party (Oracle issues on an as needed stops occupying Financials, basis for the the Premises, CHQ, Finance following areas: which ever is Processing) earlier. -Oracle Financials Raman -CHQ Reporting Sundarajan -Finance related (Oracle processing Financials, -Data Warehousing CHQ, Finance -Actuate Reporting Processing) Architecture -GRS Security Jack Jagannath (Oracle Financials) Nassir Fazal (Data Warehousing) Katerina Mavrodis (Data Warehousing) German Bolislavaky (Actuate) Patrick Rene (Actuate, GRS Security) - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 4. Provide knowledge 4 months or Actual cost Joe Plasencia transfer regarding until either Sonya Toribio various Applications party issues on an as needed stops occupying basis for the the Premises, following areas: which ever is earlier. -Purchasing -Inventory -Vendor relations -Contract Management - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- A-3 - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- DESCRIPTION OF FACILITIES AND ASSETS TO BE MAXIMUM USED IN LEVEL QUALITY SERVICE DESCRIPTION OF PROVIDING OF OF PERIOD FROM PRICE OF CONTACT RESPONSIBILITIES SERVICES SERVICE SERVICE CLOSING SERVICES PERSON ISSUES - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- FINANCE - ------------------------------------------------------------------------------------------------------------------------------------ (A) FINANCIAL OPERATIONS AND REPORTING - ------------------------------------------------------------------------------------------------------------------------------------ EXHIBIT A - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- DESCRIPTION OF FACILITIES AND ASSETS TO BE MAXIMUM USED IN LEVEL QUALITY SERVICE DESCRIPTION OF PROVIDING OF OF PERIOD FROM PRICE OF CONTACT RESPONSIBILITIES SERVICES SERVICE SERVICE CLOSING SERVICES PERSON ISSUES - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 1. Consultation or Platinum employees Estimated Actual cost Anthony Macri assistance as needed will have access to service period Dorothea in the maintenance and and will be required through lst qtr Monteleone closing of the to use existing Re 2003 close Steve Timpone official books for St. systems and existing subject to 1E. Paul Re runoff during and/or new policies the interim period. & procedures. Note It is expected Includes the the "or new" is that the Re following: limited to the run-off A. Assistance in the tagging, processing personnel can processing of and reporting of perform some automated retroactive functions on transactions, manual reinsurance only. Day 1. journal entries, general ledger maintained, account reconciliation and other items as deemed necessary to prepare and support financial statements (GAAP, Tax and statutory) and closing feed required by CHQ. Includes the proper recording and reporting of the retroactive reinsurance accounting. B. Applies to functions that occur monthly, quarterly as well as annually. C. Applies to all components of the underwriting function, premium, commissions, case loss and loss expense reserves, IBNR loan and Loss expense reserves and paid loss and loss expense. D. Handling of Run-off Foreign currency accounting. E. Training of Re staff to be able to support this function in the endstate. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- Page 2 of 8 EXHIBIT A - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 2. Assist in the Estimated Actual cost Anthony Macri development and service period Dorothea implementation to tag 3-6 months Monteleone and properly report subject to staff Steve Timpone retroactive and training. Claude Chevance prospective St. Paul cessions to Platinum and training of Re staff to be able to support this function in the endstate. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 3. Reconcile St. Paul Re Until task is Actual cost Anthony Macri general ledger completed Steve Timpone accounts as of 9/30/02 Tim Fritz to CHQ and turn over Claude Chevance to St. Paul Re run-off and CHQ staff. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 4. Consultation or 1 month duration Actual cost Anthony Macn Accruals will assistance in the or until Dorothea go to CHQ when completion of misc. information is Monteleone operating accounting items turned over. Steve Timpone expense items currently performed Transfer to CHQ Jim Kopp move. Other during the interim as listed. Sales Sharon Manning items staff period. Training of & use tax owner James Watczsk in NY must St. Paul Re runoff Jim Kopp. perform on staff to handle Dorothea to executive functions until they prepare info for compensation can be turned over to exp audit to until all on Re staff at a mutually point of CHQ system. agreed time. This transfer. includes but is not Dorothea provide limited to: James W. exp A. Expense accrual accrual info B. Expense Sharon M. work distribution with Anthony on C. Employee benefit depreciation. accrual Claude to D. Deprecation prepare rent tax E. Sales and use tax F. Commercial rent tax G. Expense reports for highly compensated executives H. Banking information I. Other items that are required - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- Page 3 of 8 EXHIBIT A - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 5. Complete management Expected Actual Cost Anthony Macri Assume that company expense duration 1 month Dorothea CHQ reports allocations. Monteleone for expense Service required Steve Timpone reporting and during the management period after the meet Mark close but prior reporting to turning the needs. If this general ledger is not the over to CHQ for approach more operating exp. training will items. be required. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 6. Train staff on 2 months Actual cost Anthony Macri reporting and consultation as Dorothea processing required Monteleone requirements for the Steve Timpone Vermont captive. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 7. Train staff on 2 months Actual cost Anthony Macri reporting and Consultation as Dorothea processing required Monteleone requirements for the Steve Timpone Bermuda captive. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- (b) Treasury - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 8. Consultation as needed Maximum Actual cost Dorothea for Re run-off staff consultation Monteleone to complete daily cash period 1 month Robert Fanelli flow funding analysis during the interim It is expected period. Includes the that the Re following: run-off Reviewing personnel can underwriting/claims perform this experience and any function on operating expense that Day l affect the company's cash flow. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 9. Consultation as needed Maximum Actual cost Dorothea for Re run-off staff consultation Monteleone to enter cash receipts period 1 month Robert Fanelli into GRS by company, client, currency and It is expected CSD staff member for that the Re matching and clearing run-off personnel can perform this function on Day l - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- Page 4 of 8 EXHIBIT A - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 10. Consultation as Maximum Actual cost Dorothea needed for Re run-off consultation Monteleone staff to complete all period 1 month Robert Fanelli necessary underwriting cash disbursements. It is expected Includes wires/ACH and that the Re checks, and can be run-off denominated in personnel can multiple currencies. perform this function on Day l - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- Page 5 of 8 EXHIBIT A - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 11. Complete operating Maximum service Actual cost Dorothea Operating cash disbursements and period 1 month Monteleone expense travel and expense Kathy Skytland accounts and accounts until such Paul Munson T&E processing time as that these will require a functions are plan for transferred to CHQ. transition Provide St. Paul Re that includes staff an overview of communication, existing processing training, and environment to enable deployment of them to research software to items as needed. employees affected in St. Paul Re run-off. Target date is 11/1/2002 - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 12. Transition payroll Maximum service Actual cost Dorothea Transition G/L processing to CHQ in period 1 month Monteleone to chq and an expedient manner. Sharon Manning bank Ensure complete and Bob Vidmar reconciliation accurate reporting of on 11/1. such on St. Paul Re general ledger. Re Run-off Transition ledger and employees bank accounts will be reconciliation on converted to 11/1. Provide St. Paul new department Re staff an overview units once the of existing processing deal is environment to enable signed. them to research items Payroll as needed. register must go to Dorothea during the interim for proper G/L posting. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- Page 6 of 8 EXHIBIT A - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 13. A. Prepare bank 1 month after Actual cost Dorothea Bank account account reconciliation transition Monteleone number sent to for the St. Paul Re Kevin Burke Abe McCarty a Management Company Joel Campbell week prior to until such time as St. St. Paul Re conversion. Paul Re staff is run-off staff Hand off trained and it is expected the mutually agreed to Dorothea, second week of transition effort to Kevin, Joel Nov. the Re run-off staff. to plan and document Kevin Burke to B. Prepare bank account transition receive the reconciliation for the plan and Management underwriting accounts approach Company until such time as St. reconciliation Paul Re staff is trained and it is Claude to mutually agreed to receive the transition effort to underwriting the Re run-off staff. reconciliation - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 14. Consultation as Maximum service Actual cost Dorothea needed to transition period 1 month Monteleone due to and from inter It is expected Joel Campbell company accounts that the Re reconciliation to CHQ. run-off personnel can perform this function on Day l - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 15. Consultation as 2 months Actual cost Dorothea Review trial needed for Re run-off Monteleone balances, staff to complete the It is expected Investment monthly foreign that the Re report and currency position. run-off queries as personnel can needed. perform this function on Day l - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- Page 7 of 8 EXHIBIT A - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 16. Assist, consult and 15 months Actual cost Lewis Pulliam train St. Paul Re Neal Schmitt runoff staff with Milary Olson other actuarial support functions including: A. Review and analysis of data for the purpose of establishing IBNR and EBNR reserves as well as all other appropriate accruals. B. Identify the significant drivers of the result as well as explaining the actual variation from expectations. C. Review and modification to Schedule P. D. Update Asbestos and Environmental reserve position. E. Review of underlying reserving parameters and assumptions. F. Maintenance of Actuarial Reserving System (ARS). G. Maintenance of historical data by reserving class detail. H. Review of actual vs. expected loss emergence. I. Respond to all queries from retrocessionaries concerning reserve position and development. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- Page 8 of 8 EXHIBIT A - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 17. Complete loss reserve 90 days after Actual cost Lewis Pulliam Platinum staff valuation at the date the close Neal Schmitt will complete of close as required Milary Olson the valuation by the retrocession Scott Anderson and St. Paul agreements. Paul Brehm staff will approve it - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 18. Assist, consult and 15 months Actual cost Paul Brehm train St. Paul Re Lewis Pulliam runoff staff with the Neal Schmitt calculation of results Milary Olson (Paid & Ult L/R) by accident year (99 and forward) to be used for the updating of the Holborn loss recovery position. Also assist, consult, and train St. Paul Re runoff staff with the updating of the Casualty Aggregate loss recovery. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- Page 9 of 8 EXHIBIT A (d) Overall - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- 19. Platinum to provide After year end Actual cost - Anthony Macri assistance to Re close or as hourly rate Dorothea run-off staff to required Monteleone respond to requests Steve Timpone from external Lewis Pulliam auditors, examiners Neal Schmitt and regulators related Milary Olson to St. Paul Re reporting, including annual examination of its financial statements, or other required filings. This could include but is not limited to State insurance department examinations, IRS, KPMG, Sales and use tax audits, etc. - ------------------------- -------------------- ------- ------- ---------------- -------------- --------------- -------------- Page 10 of 8