EXHIBIT 3.78 [Canadian Flag] Industry Canada [Industrie Canada] Canada Business [Loi canadienne sur les societes par actions] FORM 1 [FORMULE 1] ARTICLES OF INCORPORATION [STATUTS CONSTITUTIFS] (SECTION 6) [(ARTICLE 6)] 1- Name of corporation [Denomination de la societe] 3722431 CANADA LIMITED 2- The place in Canada where the registered office is to be [Lieu au Canada ou doit etre situe le siege social] City of Toronto Province of Ontario 3- The classes and any maximum number of shares that the corporation is authorized to issue [Categories et tout nombre maximal d'actions que la societe est autorisee a emettre] An unlimited number of common shares 4- Restrictions, if any on share transfers [Restrictions sur le transfert des actions, s'il y a lieu] The transfer of shares of the Corporation shall be restricted in that no shareholder shall be entitled to transfer any share or shares without either: (a) the approval of the directors of the Corporation expressed by a resolution passed at a meeting of the board of directors or by an instrument or instruments in writing signed by a majority of the directors; or (b) the approval of the holders of at least a majority of shares of the Corporation entitling the holders thereof to vote in all circumstances (other than holders of shares who are entitled to vote separately as a class) for the time being outstanding expressed by a resolution passed a meeting of the holders of such shares or by an instrument or instruments in writing signed by the holders of a majority of such shares. 5- Number (or minimum and maximum number) of directors [Nombre (ou nombre minimal el maximal) d'administrateurs] Minimum of one (1); Maximum of ten (10) 19 6- Restrictions, if any, on business the corporation may carry on [Limites imposees a l'activite commerciale de la societe, s'il y a lieu] Not applicable 7- Other provisions if any [Autres dispositions s'il y a lieu] The annexed Schedule A is incorporated in this form. 8- Incorporators - [Fondateurs] Name(s) - [Nom(s)] Jean D. DuGuay Address (include postal code) - [Adresse (inclure le code postal)] 67 Sixth Street Etobicoke, Ontario, M8V 3A1 Signature /s/ Jean D. DuGuay FOR DEPARTMENTAL USE ONLY - [A L'USAGE DU MINISTERE SEULEMENT] Corporation No. - [N(degree) de la societe] 372243-1 Filed - [Deposee] Feb [Fev] 23 2000 20 Industry Canada [Industrie Canada] Canada Business [Loi canadienne sur les Corporations Act societes par actions] FORM 4 [FORMULE 4] ARTICLES OF AMENDMENT [CLAUSES MODIFICATRICES] (SECTION 27 OR 177) [(ARTICLES 27 OU 177)] 1- Name of corporation [Denomination de la societe] 3722431 CANADA LIMITED 2- Corporation No. [N(degree) de la societe] 327743-1 3- The articles of the above-named corporation are amended as follows: [Les statuts de le societe mentionnee ci-dessus sont modifies de la facon suivante:] The Articles of the above-named corporation are amended as follows: by deleting the words "City of Toronto, Province of Ontario" in item number 2 of the Articles of Incorporation and replacing with "City of Winnipeg, in the Province of Manitoba". Date July 5, 2001 Signature /s/ Pamela A. Harrod Title - [Titre] Assistant Secretary FOR DEPARTMENTAL USE ONLY - [A L'USAGE DU MINISTERE SEULEMENT] Filed - [Deposee] JUL 20 2001 [Canadian Flag] Canada IC 3069 21 [Canadian Flag] Industry Canada [Industrie Canada] Canada Business [Loi canadienne sur les Corporations Act societes par actions] FORM 4 [FORMULE 4] ARTICLES OF AMENDMENT [CLAUSES MODIFICATRICES] (SECTION 27 OR 177) [(ARTICLES 27 OU 177)] 1- Name of corporation [Denomination de la societe] 3722431 CANADA LIMITED 2- Corporation No. [N(degree) de la societe] 3722431 3- The articles of the above-named corporation are amended as follows: [Les statuts de le societe mentionnee ci-dessus sont modifies de la facon suivante:] to change the name of the Corporation from 3722431 Canada Limited to ReachCanada Contact Centre Limited Date November 12, 2001 Signature /s/ Pamela A. Harrod Title - [Titre] Vice President & Asst. Secretary FOR DEPARTMENTAL USE ONLY - [A L'USAGE DU MINISTERE SEULEMENT] Filed - [Deposee] NOV 15 2001 [Canadian Flag] Canada DSG 01/2000 22