================================================================================ UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 ---------------------- FORM 10-Q (MARK ONE) [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE QUARTERLY PERIOD ENDED JUNE 30, 2004 OR [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD FROM TO COMMISSION FILE NO. 0-11321 --------------------------- UNIVERSAL AMERICAN FINANCIAL CORP. (Exact name of registrant as specified in its charter) NEW YORK 11-2580136 (State of other jurisdiction of (IRS Employer Identification No.) incorporation or organization) SIX INTERNATIONAL DRIVE, SUITE 190 RYE BROOK, NEW YORK 10573 (Address of principal executive offices) (Zip code) (914) 934-5200 (Registrant's telephone number, including area code) ------------------------ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes [X] No [ ] Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act). Yes [ ] No [ ] The number of shares of the registrant's common stock, par value $0.01 per share, outstanding as of August 3, 2004 was 54,825,301. ================================================================================ UNIVERSAL AMERICAN FINANCIAL CORP. FORM 10-Q CONTENTS Page No. PART I - FINANCIAL INFORMATION Item 1. Financial Statements (unaudited) Consolidated Balance Sheets 3 Consolidated Statements of Operations - Three Months 4 Consolidated Statements of Operations - Six Months 5 Consolidated Statements of Stockholders' Equity and Comprehensive Income 6 Consolidated Statements of Cash Flows 7 Notes to Consolidated Financial Statements 8 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations 24 Item 3. Quantitative and Qualitative Disclosure of Market Risk 53 Item 4. Controls and Procedures 55 PART II - OTHER INFORMATION Item 1. Legal Proceedings 55 Item 2. Changes in Securities, Use of Proceeds and Issuer Purchases of Equity Securities 55 Item 3. Defaults Upon Senior Securities 56 Item 4. Submission of Matters to a Vote of Security Holders 56 Item 5. Other Information 56 Item 6. Exhibits and Reports on Form 8-K 57 Signatures 57 2 PART 1. FINANCIAL INFORMATION ITEM 1. FINANCIAL STATEMENTS (UNAUDITED) UNIVERSAL AMERICAN FINANCIAL CORP. CONSOLIDATED BALANCE SHEETS (UNAUDITED) JUNE 30, DECEMBER 31, 2004 2003 ---- ---- (In thousands) ASSETS Investments (Note 7): Fixed maturities available for sale, at fair value (amortized cost: 2004, $1,127,009; 2003, $1,081,954) $ 1,154,291 $ 1,141,392 Equity securities, at fair value (cost: 2004, $758; 2003, $1,481) 748 1,507 Policy loans 25,093 25,502 Other invested assets 1,169 1,583 ------------ ------------ Total investments 1,181,301 1,169,984 Cash and cash equivalents 85,971 116,524 Accrued investment income 14,153 14,476 Deferred policy acquisition costs 177,486 143,711 Amounts due from reinsurers 215,114 219,182 Due and unpaid premiums 7,748 7,433 Deferred income tax asset 15,950 15,757 Present value of future profits and other amortizing intangible assets 62,352 44,047 Goodwill and other indefinite lived intangible assets (Note 4) 78,691 13,117 Income taxes receivable 1,100 - Other assets 49,012 36,717 ------------ ------------ Total assets $ 1,888,878 $ 1,780,948 ============ ============ LIABILITIES AND STOCKHOLDERS' EQUITY LIABILITIES Policyholder account balances $ 449,141 $ 419,685 Reserves for future policy benefits 724,778 722,466 Policy and contract claims - life 7,305 8,672 Policy and contract claims - health 109,215 100,232 Loan payable (Note 10) 103,688 38,172 Other long term debt (Note 11) 75,000 75,000 Amounts due to reinsurers 5,606 6,779 Income taxes payable - 12,489 Other liabilities 57,526 51,715 ------------ ------------ Total liabilities 1,532,259 1,435,210 ------------ ------------ STOCKHOLDERS' EQUITY (Note 9) Common stock (Authorized: 100 million shares, issued: 2004, 54.8 million shares; 2003, 54.1 million shares) 548 541 Additional paid-in capital 167,232 164,355 Accumulated other comprehensive income 20,478 39,774 Retained earnings 169,385 142,458 Less: Treasury stock (2004, 0.1 million shares; 2003, 0.2 million shares) (1,024) (1,390) ------------ ------------ Total stockholders' equity 356,619 345,738 ------------ ------------ Total liabilities and stockholders' equity $ 1,888,878 $ 1,780,948 ============ ============ See notes to unaudited consolidated financial statements. 3 UNIVERSAL AMERICAN FINANCIAL CORP. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED) 2004 2003 ---- ---- THREE MONTHS ENDED JUNE 30, (IN THOUSANDS, PER SHARE AMOUNTS IN - --------------------------- DOLLARS) Revenues: Direct premiums and policyholder fees earned $ 199,574 $ 179,880 Reinsurance premiums assumed 8,786 6,290 Reinsurance premiums ceded (61,763) (67,517) ----------- ------------- Net premiums and policyholder fees earned 146,597 118,653 Net investment income 16,084 15,432 Realized gains on investments 209 1,185 Fee and other income 3,617 2,839 ----------- ------------- Total revenues 166,507 138,109 ----------- ------------- Benefits, claims and expenses: Net change in future policy benefits (271) 1,627 Net claims and other benefits 99,918 81,585 Interest credited to policyholders 4,258 3,724 Net increase in deferred acquisition costs (14,902) (11,057) Amortization of present value of future profits 948 1,074 Commissions 34,417 34,747 Commission and expense allowances on reinsurance ceded (12,179) (18,065) Interest expense 1,762 1,257 Other operating costs and expenses 32,631 26,572 ----------- ------------- Total benefits, claims and expenses 146,582 121,464 ----------- ------------- Income before taxes 19,925 16,645 Income tax expense 6,874 5,645 ----------- ------------- Net income $ 13,051 $ 11,000 =========== ============= Earnings per common share: Basic $ 0.24 $ 0.21 =========== ============= Diluted $ 0.23 $ 0.20 =========== ============= See notes to unaudited consolidated financial statements. 4 UNIVERSAL AMERICAN FINANCIAL CORP. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED) 2004 2003 ---- ---- SIX MONTHS ENDED JUNE 30, (IN THOUSANDS, PER SHARE AMOUNTS IN - ------------------------- DOLLARS) Revenues: Direct premiums and policyholder fees earned $ 392,305 $ 334,526 Reinsurance premiums assumed 18,319 12,739 Reinsurance premiums ceded (127,937) (149,426) ------------- ------------- Net premiums and policyholder fees earned 282,687 197,839 Net investment income 32,162 29,810 Realized gains on investments 3,801 1,295 Fee and other income 6,395 7,078 ------------- ------------- Total revenues 325,045 236,022 ------------- ------------- Benefits, claims and expenses: Net change in future policy benefits 7,864 6,693 Net claims and other benefits 186,292 132,325 Interest credited to policyholders 8,478 6,856 Net increase in deferred acquisition costs (31,223) (19,308) Amortization of present value of future profits 1,871 1,195 Commissions 68,212 65,111 Commission and expense allowances on reinsurance ceded (23,262) (40,421) Interest expense 3,285 2,073 Early extinguishment of debt (Note 10) - 1,766 Other operating costs and expenses 62,418 51,436 ------------- ------------- Total benefits, claims and expenses 283,935 207,726 ------------- ------------- Income before taxes 41,110 28,296 Income tax expense 14,183 9,748 ------------- ------------- Net income $ 26,927 $ 18,548 ============= ============= Earnings per common share: Basic $ 0.50 $ 0.35 ============= ============= Diluted $ 0.48 $ 0.34 ============= ============= See notes to unaudited consolidated financial statements. 5 UNIVERSAL AMERICAN FINANCIAL CORP. CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY AND COMPREHENSIVE INCOME (UNAUDITED) ACCUMULATED ADDITIONAL OTHER COMMON PAID-IN COMPREHENSIVE RETAINED TREASURY SIX MONTHS ENDED JUNE 30, STOCK CAPITAL INCOME (LOSS) EARNINGS STOCK TOTAL - ------------------------- ----- ------- ------------- -------- ----- ----- (In thousands) 2003 Balance, January 1, 2003 $ 532 $ 158,264 $ 29,887 $ 99,406 $ (1,320) $ 286,769 Net income - - - 18,548 - 18,548 Other comprehensive income (Note 8) - - 21,974 - - 21,974 ---------- Comprehensive income 40,522 ---------- Issuance of common stock (Note 9) 5 2,147 - - - 2,152 Stock-based compensation - 535 - - - 535 Loans to officers 110 - - - 110 Treasury shares purchased, at cost (Note 9) - - - - (240) (240) Treasury shares reissued (Note 9) - 18 - - 1,041 1,059 --------- ----------- -------------- ----------- --------- ---------- Balance, June 30, 2003 $ 537 $ 161,074 $ 51,861 $ 117,954 $ (519) $ 330,907 ========= =========== ============== =========== ========= ========== 2004 Balance, January 1, 2004 $ 541 $ 164,355 $ 39,774 $ 142,458 $ (1,390) $ 345,738 Net income - - - 26,927 - 26,927 Other comprehensive income (Note 8) - - (19,296) - - (19,296) ---------- Comprehensive income 7,631 ---------- Issuance of common stock (Note 9) 7 2,405 - - - 2,412 Stock-based compensation - 219 - - - 219 Loans to officers - 38 - - - 38 Treasury shares purchased, at cost (Note 9) - - - - (270) (270) Treasury shares reissued (Note 9) - 215 - - 636 851 --------- ----------- -------------- ----------- --------- ---------- Balance, June 30, 2004 $ 548 $ 167,232 $ 20,478 $ 169,385 $ (1,024) $ 356,619 ========= =========== ============== =========== ========= ========== See notes to unaudited consolidated financial statements. 6 UNIVERSAL AMERICAN FINANCIAL CORP. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED) 2004 2003 SIX MONTHS ENDED JUNE 30, ---- ---- - ------------------------- (In thousands) Cash flows from operating activities: Net income $ 26,927 $ 18,548 Adjustments to reconcile net income to net cash provided by operating activities, net of balances acquired (see Note 3 - Business Combinations): Deferred income taxes 12,589 8,490 Change in reserves for future policy benefits 7,311 1,164 Change in policy and contract claims (10,240) 3,221 Change in deferred policy acquisition costs (31,223) (19,308) Amortization of present value of future profits 1,871 1,195 Amortization of bond premium (1,601) (1,856) Amortization of capitalized loan origination fees 277 2,009 Change in policy loans 409 (236) Change in accrued investment income 323 (934) Change in reinsurance balances 2,208 19,330 Realized gains on investments (3,801) (1,295) Change in income taxes payable (13,589) (1,771) Other, net (4,744) (1,522) --------------- --------------- Net cash provided (used) by operating activities (13,283) 27,035 --------------- --------------- Cash flows from investing activities: Proceeds from sale or redemption of fixed maturities 146,195 151,365 Cost of fixed maturities purchased (191,574) (136,621) Proceeds from sale of equity securities 723 286 Cost of equity securities purchased - (427) Change in other invested assets 414 582 Change in due from / to broker (482) (1,322) Purchase of business, net of cash acquired (Note 3) (65,961) (56,880) Other investing activities (2,052) (1,515) --------------- --------------- Net cash used by investing activities (112,737) (44,532) --------------- --------------- Cash flows from financing activities: Net proceeds from issuance of common stock 2,451 2,263 Cost of treasury stock purchases (270) (240) Change in policyholder account balances 29,456 45,875 Change in reinsurance on policyholder account balances 389 584 Principal repayment on loan payable (3,078) (2,825) Early extinguishment of debt (Note 10) - (62,950) Issuance of new debt (Note 10) 66,519 65,000 Issuance of trust preferred securities (Note 11) - 40,000 --------------- --------------- Net cash provided by financing activities 95,467 87,707 --------------- --------------- Net increase (decrease) in cash and cash equivalents (30,553) 70,210 Cash and cash equivalents at beginning of period 116,524 36,754 --------------- --------------- Cash and cash equivalents at end of period $ 85,971 $ 106,964 =============== =============== Supplemental cash flow information: Cash paid during the period for interest $ 3,219 $ 1,938 =============== =============== Cash paid during the period for income taxes $ 15,038 $ 3,099 =============== =============== See notes to unaudited consolidated financial statements. 7 UNIVERSAL AMERICAN FINANCIAL CORP. AND SUBSIDIARIES NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS 1. BASIS OF PRESENTATION The interim financial information herein is unaudited, but in the opinion of management, includes all adjustments (consisting of normal, recurring adjustments) necessary to present fairly the financial position and results of operations for such periods. The results of operations for the three months and six months ended June 30, 2004 and 2003 are not necessarily indicative of the results to be expected for the full year. The accompanying consolidated financial statements and notes should be read in conjunction with the Company's Annual Report on Form 10-K for the year ended December 31, 2003. Certain reclassifications have been made to prior year's financial statements to conform to current period classifications. The consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States ("GAAP") and consolidate the accounts of Universal American Financial Corp. ("Universal American") and its subsidiaries (collectively the "Company"), American Progressive Life & Health Insurance Company of New York ("American Progressive"), American Pioneer Life Insurance Company ("American Pioneer"), American Exchange Life Insurance Company ("American Exchange"), Pennsylvania Life Insurance Company ("Pennsylvania Life"), Peninsular Life Insurance Company ("Peninsular"), Union Bankers Insurance Company ("Union Bankers"), Constitution Life Insurance Company ("Constitution"), Marquette National Life Insurance Company ("Marquette"), Penncorp Life Insurance Company, a Canadian company ("Penncorp Life (Canada)"), Pyramid Life Insurance Company ("Pyramid Life"), Heritage Health Systems, Inc., including SelectCare of Texas (collectively "Heritage") and CHCS Services, Inc. ("CHCS"). Pyramid Life was acquired on March 31, 2003 and Heritage was acquired on May 28, 2004. Operating results for these entities prior to the date of their respective acquisitions are not included in Universal American's consolidated results of operations. Collectively, the insurance company subsidiaries are licensed to sell life and accident & health insurance and annuities in all fifty states, the District of Columbia, Puerto Rico and all the provinces of Canada. The principal insurance products are Medicare Supplement and Select, fixed benefit accident and sickness disability insurance, long term care, senior life insurance and fixed annuities. The Company distributes these products through an independent general agency system and a career agency system. The career agents focus on sales for Pennsylvania Life, Pyramid Life and Penncorp Life (Canada) while the independent general agents sell for American Pioneer, American Progressive, Constitution and Union Bankers. Heritage arranges health care services for enrolled Medicare beneficiaries for a predetermined, prepaid periodic fee principally through affiliated entities. CHCS, the Company's administrative services company, acts as a service provider for both affiliated and unaffiliated insurance companies for senior market insurance and non-insurance programs. 2. RECENT AND PENDING ACCOUNTING PRONOUNCEMENTS Adoption of New Accounting Standards In January 2003, the Financial Accounting Standards Board ("FASB") issued FASB Interpretation No. 46 ("FIN 46"), "Consolidation of Variable Interest Entities", an interpretation of Accounting Research Bulletin No. 51, which requires an entity to assess its interests in a variable interest entity to determine whether to consolidate that entity. A variable interest entity is an entity in which the equity investment at risk is not sufficient to permit the entity to finance its activities without additional subordinated support from other parties or the equity investors do not have the characteristics of a controlling financial interest. FIN 46 requires that a variable interest entity be consolidated by its primary beneficiary, which is the party that will absorb a majority of the entity's expected losses if they occur, receive a majority of the entity's expected residual returns if they occur, or both. 8 The provisions of FIN 46 were effective immediately for variable interest entities created after January 31, 2003 and for variable interest entities for which the Company obtains an interest after that date. For any variable interest entities acquired prior to February 1, 2003, the provisions of the interpretation of FIN 46, as amended by FASB Staff Position No. 46-6, are effective for the quarter ending December 31, 2003. An interpretation of FIN 46 was issued in December 2003, which allows the Company to defer the effective date for consolidation of variable interest entities to the first reporting period that ends after March 15, 2004. Adoption of the provisions of the interpretation FIN 46 did not have a material impact on the consolidated financial condition or results of operations. In December 2003, the FASB issued a revised version of FIN 46 ("FIN 46R"), which incorporates a number of modifications and changes made to the original version. FIN 46R replaces the previously issued FIN 46 and, subject to certain special provisions, is effective no later than the end of the first reporting period that ends after December 15, 2003 for entities considered to be special-purpose entities and no later than the end of the first reporting period that ends after March 15, 2004 for all other variable interest entities ("VIEs"). Although early adoption was permitted, the Company adopted FIN 46R in the first quarter of 2004. The adoption of FIN 46R resulted in the deconsolidation of the VIEs that issued mandatorily redeemable preferred securities of a subsidiary trust ("trust preferred securities"). The sole assets of the VIEs are junior subordinated debentures issued by the Company with repayment terms identical to the trust preferred securities. Previously, the trust preferred securities were reported as a separate liability on the Company's balance sheet as "company obligated mandatorily redeemable preferred securities of subsidiary trusts holding solely junior subordinated debentures". The dividends on the trust preferred securities were reported as interest expense. As a result of the deconsolidation, the liability for the junior subordinated debentures issued by the Company to the subsidiary trusts will be reported as a separate liability in the Company's balance sheet as "other long term debt". See Note 11 - Other Long Term Debt for a description of the trust preferred securities. In July 2003, the Accounting Standards Executive Committee of the American Institute of Certified Public Accountants issued a final Statement of Position 03-1, "Accounting and Reporting by Insurance Enterprises for Certain Nontraditional Long-Duration Contracts and for Separate Accounts" ("SOP 03-1"). SOP 03-1 addresses a wide variety of topics, however, the primary provision that applies to the Company relates to capitalizing sales inducements that meet specified criteria and amortizing such amounts over the life of the contracts using the same methodology as used for amortizing deferred acquisition costs. The Company adopted SOP 03-1 effective January 1, 2004. The Company currently offers enhanced or bonus crediting rates to contract-holders on certain of its individual annuity products. The Company's policy in this regard was to defer only the portion of the bonus interest amount that was offset by a corresponding reduction in the sales commission to the agent. Effective January 1, 2004, all bonus interest was deferred and amortized. The adoption of SOP 03-1 did not have a material impact on the consolidated financial position or results of operations of the Company. The Company has various stock-based compensation plans for its employees, directors and agents, which are more fully described in Note 9 to the Consolidated Financial Statements included in the Company's 2003 Annual Report on Form 10-K. The Company uses the fair value method of accounting for stock-based awards granted to agents, however, as permitted by Statement of Financial Accounting Standards No. 123, "Accounting for Stock-Based Compensation", ("SFAS 123"), the Company measures its stock-based compensation for employees and directors using the intrinsic value approach under Accounting Principles Board Opinion No. 25, "Accounting for Stock Issued to Employees". Accordingly, the Company does not recognize compensation expense upon the issuance of its stock options when the option terms are fixed and the exercise price equals the market price of the underlying common stock on the grant date. The Company has not yet adopted the fair value method of accounting for stock-based compensation provisions of SFAS 123 for its employees or directors. 9 On December 31, 2002, the FASB issued SFAS No. 148, "Accounting for Stock-Based Compensation -- Transition and Disclosure" ("SFAS 148"). This standard amends SFAS 123 to provide alternative methods of transition for a voluntary change to the fair value based method of accounting for stock-based employee compensation. This standard also requires prominent disclosures in both annual and interim financial statements about the method of accounting for stock-based employee compensation and the effect of the method used on reported results. The Company has applied the disclosure provisions of SFAS 148 as of December 31, 2003, as required and presented below. For purposes of pro forma disclosures, the estimated fair value of the options is amortized to expense over the options' vesting period. The following table illustrates the pro forma net income and pro forma earnings per share as if the Company had applied the fair value based method of accounting to all stock-based awards during each period presented (using the Black-Scholes option-pricing model for stock options). SIX MONTHS ENDED JUNE 30, 2004 2003 - ------------------------- ------------ ----------- (In thousands, except per share amounts) Reported net income $ 26,927 $ 18,548 Add back: Stock-based compensation expense included in reported net income, net of tax 47 692 Less: Stock based compensation expense determined under fair value based method for all awards, net of tax (695) (1,308) ------------ ------------ Pro forma net income $ 26,279 $ 17,933 ============ ============ Net income per share: Basic, as reported $ 0.50 $ 0.35 Basic, pro forma $ 0.48 $ 0.34 Diluted, as reported $ 0.48 $ 0.34 Diluted, pro forma $ 0.47 $ 0.33 Pro forma compensation expense reflected for prior periods is not indicative of future compensation expense that would be recorded by the Company if it were to adopt the fair value based recognition provisions of SFAS 123 for stock-based compensation for its employees and directors. Future expense may vary based upon factors such as the number of awards granted by the Company, the then-current fair market value of such awards. Pending Accounting Standards In March 2004, the Emerging Issues Task Force ("EITF") reached a final consensus on Issue 03-1, "The Meaning of Other-Than-Temporary Impairment and Its Application to Certain Investments" ("EITF 03-1"). EITF 03-1 adopts a three-step impairment model for securities within its scope. The three-step model must be applied on a security-by-security basis as follows: Step 1: Determine whether an investment is impaired. An investment is impaired if the fair value of the investment is less than its amortized cost basis. Step 2: Evaluate whether an impairment is other-than-temporary. For debt securities that cannot be contractually prepaid or otherwise settled in such a way that the investor would not recover substantially all of its cost, an impairment is deemed other-than-temporary if the investor does not have the ability and intent to hold the investment until a forecasted market price recovery or it is probable that the investor will be unable to collect all amounts due according to the contractual terms of the debt security. Step 3: If the impairment is other-than-temporary, recognize an impairment loss equal to the difference between the investment's cost basis and its fair value. 10 Subsequent to an other-than-temporary impairment loss, a debt security should be accounted for in accordance with Statement of Position ("SOP") 03-3, "Accounting for Loans and Certain Debt Securities Acquired in a Transfer". EITF 03-1 does not replace the impairment guidance for investments accounted for under EITF Issue 99-20, "Recognition of Interest Income and Impairments on Purchased and Retained Beneficial Interests in Securitized Financial Assets" ("EITF 99-20"), however, investors will be required to determine if a security is other-than-temporarily impaired under EITF 03-1 if the security is determined not to be impaired under EITF 99-20. The disclosure provisions of EITF 03-1 adopted by the Company effective December 31, 2003 and included in Note 6 - Investments of the consolidated financial statements included in the Company's 2003 Annual Report on Form 10-K will prospectively include securities subject to EITF 99-20. The impairment evaluation and recognition guidance in EITF 03-1 will be applied prospectively for all relevant current and future investments, effective in reporting periods beginning after June 15, 2004. Besides the disclosure requirements adopted by the Company effective December 31, 2003, the final version of EITF 03-1 included additional disclosure requirements that are effective for fiscal years ending after June 15, 2004. The adoption of this standard is not expected to have a material impact on the Company's consolidated financial condition or results of operations. 3. BUSINESS COMBINATIONS Acquisition of Pyramid Life On March 31, 2003, the Company completed the acquisition of all of the outstanding common stock of Pyramid Life. As part of this transaction, the Company acquired a block of in-force business as well as a career sales force that is skilled in selling senior market insurance products. The purchase price of $57.5 million and transaction costs of $2.4 million were financed with $20.1 million of net proceeds generated from the refinancing of the Company's credit facility and $39.8 million of cash on hand (See Note 10 - Loan Payable and Note 11 - Other Long Term Debt). Operating results generated by Pyramid Life prior to March 31, 2003, the date of acquisition, are not included in the Company's consolidated financial statements. At the time of closing, the fair value of net tangible assets of the acquired company amounted to $27.6 million. The excess of the purchase price over the fair value of net tangible assets acquired was $32.3 million. At March 31, 2003, the Company performed the initial allocation of the excess to identifiable intangible assets. Based on this initial allocation, approximately $13.1 million, net of deferred income taxes of $7.1 million, was assigned to the present value of future profits acquired, which has a weighted average life of 7 years. Approximately $14.3 million, net of deferred income taxes of $7.7 million, was assigned to the distribution channel acquired, which has a weighted average life of 30 years. The value of the distribution channel represents the projected new sales production from the career distribution established by Pyramid Life. Pyramid Life distributes its products on an exclusive basis through Senior Sales Solution Centers. The remaining $4.9 million was assigned to the value of the trademarks and licenses acquired, which are deemed to have an indefinite life. Acquisition of Heritage Health Systems, Inc. On May 28, 2004, the Company acquired Heritage Health Systems, Inc. ("Heritage"), a privately owned managed care company that operates Medicare Advantage plans in Houston and Beaumont Texas, for $98 million in cash plus transaction costs of $1.6 million. Founded in 1995, Heritage generates its revenues and profits from three sources. First, Heritage owns an interest in SelectCare of Texas, a health plan that offers coverage to Medicare beneficiaries under a contract with the federal government's Centers for Medicare & Medicaid Services, ("CMS"). Next, Heritage operates three separate Management Service Organizations ("MSO's") that manage the business of SelectCare and two affiliated Independent Physician Associations ("IPA's"). Last, Heritage participates in the net results derived from these IPA's. The acquisition was financed with $66.5 million of net proceeds derived from the amendment of the Company's credit facility (See Note 10 - Loan Payable) and $33.1 million of cash on hand. As of July 31, 2004, Heritage had approximately 17,000 Medicare members and annualized revenues of approximately $142 million. Operating results generated by Heritage prior to May 28, 2004, the date of acquisition, are not included in the Company's consolidated financial statements. 11 On the acquisition date, the fair value of net tangible assets of Heritage amounted to $20.9 million. The excess of the purchase price over the fair value of net tangible assets acquired was $78.7 million. As of May 28, 2004, the Company performed the initial allocation of the excess to identifiable intangible assets. Based on this initial allocation, approximately $13.1 million was assigned to amortizing intangible assets, including $11.9 million, net of deferred income taxes of $6.3 million, which was assigned to the value of the membership in force, and was determined to have a weighted average life of 6 years and $1.2 million, net of deferred taxes of $0.8 million which was assigned to the internal IPA's, and was determined to have a weighted average life of 13 years. Approximately $8.2 million was allocated to non-amortizing intangible assets, including $5.1 million assigned to the value of trademarks, $2.4 million assigned to an external IPA and $0.7 million assigned to the value of Heritage's licenses. Each of these items was determined to have indefinite lives. The balance of $57.4 million was assigned to goodwill. The consolidated pro forma results of operations, assuming that Pyramid Life and Heritage were purchased on January 1, 2004 and 2003 is as follows: SIX MONTHS ENDED JUNE 30, 2004 2003 - ------------------------- ---- ---- (In thousands) Total revenue $ 382,203 $ 329,712 Income before taxes (1) $ 45,247 $ 30,945 Net income (1) $ 29,616 $ 20,260 Earnings per common share: Basic $ 0.55 $ 0.38 Diluted (1) $ 0.53 $ 0.37 (1) The above pro forma results of operations includes excess amortization of capitalized loan fees of $1.9 million in 2003 as a result of the assumed refinancing of the existing debt at January 1, 2003. This additional expense reduced net income by $1.2 million or $0.02 per diluted share in 2003. The actual amount of excess amortization reported in 2003 was $1.8 million. The pro forma results of operations reflect management's best estimate based upon currently available information. The pro forma adjustments are applied to the historical financial statements of Universal American, Pyramid Life and Heritage to account for Pyramid Life and Heritage under the purchase method of accounting. In accordance with SFAS No. 141, "Business Combinations", the total purchase cost was allocated to the assets and liabilities of Pyramid Life and Heritage based on their relative fair values. These allocations are subject to valuations as of the date of the acquisition based upon appraisals and other information at that time. Management has provided its best estimate of the fair values of assets and liabilities for the purpose of this pro forma information. The pro forma information presented above is for disclosure purposes only and is not necessarily indicative of the results of operations that would have occurred if the acquisition had been consummated on the dates assumed, nor is the pro forma information intended to be indicative of Universal American's future results of operations. 12 4. INTANGIBLE ASSETS The following table shows the Company's acquired intangible assets that continue to be subject to amortization and accumulated amortization expense. JUNE 30, 2004 DECEMBER 31, 2003 ------------- ----------------- GROSS CARRY ACCUMULATED GROSS CARRY ACCUMULATED AMOUNT AMORTIZATION AMOUNT AMORTIZATION ------ ------------ ------ ------------ (In thousands) Present value of future profits: Career Agency $20,208 $ 2,670 $20,208 $ 1,784 Senior Market Brokerage 2,391 1,117 2,391 974 Medicare Advantage 18,246 253 - - Administrative Services 7,672 6,903 7,672 6,770 Value of future override fees 1,797 96 1,820 20 Value of IPA 1,954 13 - - Distribution Channel - Career Agency 22,055 919 22,055 551 ------- ------- ------- -------- Total $74,323 $11,971 $54,146 $ 10,099 ======= ======= ======= ======== The following table shows the changes in the present value of future profits and other amortizing intangible assets. Six months ended June 30, 2004 2003 - ------------------------- ---- ---- (In thousands) Balance, beginning of year $ 44,047 $ 2,986 Additions and adjustments 20,176 42,263 Amortization, net of interest (1,871) (1,194) -------------- ------------- Balance, end of period $ 62,352 $ 44,055 ============== ============= Estimated future net amortization expense (in thousands) for the succeeding five years is as follows: 2004 (Remainder of year) $ 3,665 2005 6,553 2006 6,461 2007 6,300 2008 5,930 Thereafter 33,443 -------- Total $ 62,352 ======== The carrying amounts of goodwill and intangible assets with indefinite lives as of June 30, 2004 and December 31, 2003 are shown below. June 30, December 31, 2004 2003 ---- ---- (In thousands) Career Agency $ 4,867 $ 4,867 Senior Market Brokerage 3,893 3,893 Medicare Advantage 65,574 - Administrative Services 4,357 4,357 -------- -------- Total $ 78,691 $ 13,117 ======== ======== 13 5. REINSURANCE TRANSACTIONS Recapture of Reinsurance Ceded Effective April 1, 2003, American Pioneer entered into agreements to recapture approximately $48 million of Medicare Supplement business that had previously been reinsured to Transamerica Occidental Life Insurance Company, Reinsurance Division ("Transamerica") under two quota share contracts. In 1996, American Pioneer entered into two reinsurance treaties with Transamerica. Pursuant to the first of these contracts, American Pioneer ceded to Transamerica 90% of approximately $50 million of annualized premium that it had acquired from First National Life Insurance Company in 1996. Under the second contract, as subsequently amended, American Pioneer agreed to cede to Transamerica 75% of certain new business from October 1996 through December 31, 1999. As of April 1, 2003, approximately $27 million remained ceded under the First National treaty and approximately $16 million remained ceded under the new business treaty. As part of an effort to exit certain non-core lines of business, Transamerica approached the Company in 2002 to determine our interest in recapturing the two treaties. Under the terms of the recapture agreements, Transamerica transferred approximately $18 million in cash to American Pioneer to cover the statutory reserves recaptured by American Pioneer. No ceding allowance was paid by American Pioneer in the recapture. American Pioneer currently retains 100% of the risks on the current in force amount remaining of the block of $48 million of Medicare Supplement business. There was no gain or loss incurred on these recapture agreements. Acquisition of Guarantee Reserve Marketing Organization Effective July 1, 2003, Universal American entered into an agreement with Swiss Re and its newly acquired subsidiary, Guarantee Reserve Life Insurance Company ("Guarantee Reserve"), to acquire Guarantee Reserve's marketing organization, including all rights to do business with its field force. The primary product sold by this marketing organization is low face amount whole life insurance. Beginning July 1, 2003, the Guarantee Reserve field force continued to write this business in Guarantee Reserve, with Universal American administering all new business and assuming 50% of the risk through a quota share reinsurance arrangement. Beginning in the second quarter of 2004, as the products were approved for sale in each state, the new business was written by a Universal American subsidiary, with 50% of the risk ceded to Swiss Re. 6. EARNINGS PER SHARE The reconciliation of the numerators and the denominators of the basic and diluted earnings per share is as follows: INCOME SHARES PER SHARE THREE MONTHS ENDED JUNE 30, 2004 (NUMERATOR) (DENOMINATOR) AMOUNT - -------------------------------- ----------- ------------- ------ (In thousands, other than per share amounts) Weighted average common stock outstanding 54,624 Less: Weighted average treasury shares (146) ------ Basic earnings per share $ 13,051 54,478 $ 0.24 ======== ====== Effect of Dilutive Securities 1,992 ------ Diluted earnings per share $ 13,051 56,470 $ 0.23 ======== ====== ====== 14 INCOME SHARES PER SHARE THREE MONTHS ENDED JUNE 30, 2003 (NUMERATOR) (DENOMINATOR) AMOUNT - -------------------------------- ----------- ------------- ------ (In thousands, other than per share amounts) Weighted average common stock outstanding 53,466 Less: weighted average treasury shares (89) ------ Basic earnings per share $11,000 53,377 $0.21 ======= ===== Effect of Dilutive Securities 1,220 ------ Diluted earnings per share $11,000 54,597 $0.20 ======= ====== ===== INCOME SHARES PER SHARE SIX MONTHS ENDED JUNE 30, 2004 (NUMERATOR) (DENOMINATOR) AMOUNT - ------------------------------ ----------- ------------- ------ (In thousands, other than per share amounts) Weighted average common stock outstanding 54,447 Less: weighted average treasury shares (177) ------ Basic earnings per share $26,927 54,270 $0.50 ======= ===== Effect of Dilutive Securities 2,016 ------ Diluted earnings per share $26,927 56,286 $0.48 ======= ====== ===== INCOME SHARES PER SHARE SIX MONTHS ENDED JUNE 30, 2003 (NUMERATOR) (DENOMINATOR) AMOUNT - ------------------------------ ----------- ------------- ------ (In thousands, other than per share amounts) Weighted average common stock outstanding 53,361 Less: weighted average treasury shares (175) ------ Basic earnings per share $18,548 53,186 $0.35 ======= ===== Effect of Dilutive Securities 1,198 ------ Diluted earnings per share $18,548 54,384 $0.34 ======= ====== ===== 7. INVESTMENTS Fixed maturity securities are classified as investments available for sale and are carried at fair value, with the unrealized gain or loss, net of tax and other adjustments (deferred policy acquisition costs), included in accumulated other comprehensive income. GROSS GROSS AMORTIZED UNREALIZED UNREALIZED FAIR CLASSIFICATION COST GAINS LOSSES VALUE -------------- ---- ----- ------ ----- (In thousands) JUNE 30, 2004 US Treasury securities and obligations of US government $ 75,250 $ 179 $ (749) $ 74,680 Corporate debt securities 530,637 23,922 (1,342) 546,352 Foreign debt securities (1) 201,545 11,077 (8,207) 211,280 Mortgage- and asset-backed securities 319,577 5,505 (3,103) 321,979 ---------------- ------------ ------------- ------------ $ 1,127,009 $ 40,683 $ (13,401) $ 1,154,291 ================ ============ ============= ============ DECEMBER 31, 2003 US Treasury securities and obligations of US government $ 74,187 $ 695 $ (219) $ 74,663 Corporate debt securities 544,744 36,892 (4,988) 576,648 Foreign debt securities (1) 218,011 19,041 (118) 236,934 Mortgage- and asset-backed securities 245,012 8,711 (576) 253,147 ---------------- ------------ ------------- ------------ $ 1,081,954 $ 65,339 $ (5,901) $ 1,141,392 ================ ============ ============= ============ (1) Primarily Canadian dollar denominated bonds owned by our Canadian insurance subsidiary. 15 The amortized cost and fair value of fixed maturities by contractual maturity are shown below. Expected maturities may differ from contractual maturities because borrowers may have the right to call or prepay obligations with or without call or prepayment penalties. JUNE 30, 2004 ----------------------------------- AMORTIZED FAIR COST VALUE ----------- ----- (In thousands) Due in 1 year or less $ 37,339 $ 37,638 Due after 1 year through 5 years 154,342 162,657 Due after 5 years through 10 years 403,102 420,111 Due after 10 years 212,649 211,905 Mortgage - and asset-backed securities 319,577 321,980 ------------ ----------- $ 1,127,009 $ 1,154,291 ============ =========== During the six months ended June 30, 2004, the Company did not write down the value of any fixed maturity securities. During the six months ended June 30, 2003, the Company wrote down the value of certain fixed maturity securities by $0.2 million. These write downs represent management's estimate of other than temporary declines in value and were included in net realized gains on investments in our consolidated statement of operations. 8. COMPREHENSIVE INCOME The components of other comprehensive income and the related tax effects for each component are as follows: 2004 2003 ------------------------------------ --------------------------------- GROSS OF NET OF GROSS OF NET OF THREE MONTHS ENDED JUNE 30, TAX TAX EFFECT TAX TAX TAX EFFECT TAX - --------------------------- --------- ---------- -------- -------- ---------- ------- (In thousands) Net unrealized gain (loss) arising during the year (net of deferred acquisition cost adjustment) $ (44,238) $ (15,483) $(28,755) $ 30,604 $ 10,710 $19,894 Less: Reclassification adjustment for gains included in net income (209) (73) (136) (1,185) (414) (771) --------- --------- -------- -------- --------- ------- Net unrealized gains (losses) (44,447) (15,556) (28,891) 29,419 10,296 19,123 Cash Flow Hedge 1,214 425 789 - - - Currency translation adjustments (1,053) (369) (684) 4,611 1,614 2,997 --------- --------- -------- -------- --------- ------- Other comprehensive income (loss) $ (44,286) $ (15,500) $(28,786) $ 34,030 $ 11,910 $22,120 ========= ========= ======== ======== ========= ======= 2004 2003 ------------------------------------ --------------------------------- GROSS OF NET OF GROSS OF NET OF SIX MONTHS ENDED JUNE 30, TAX TAX EFFECT TAX TAX TAX EFFECT TAX - ------------------------- --------- ---------- -------- -------- ---------- ------- (In thousands) Net unrealized gain (loss) arising during the year (net of deferred acquisition cost adjustment) $ (25,217) $ (8,826) $(16,391) $ 27,522 $ 9,628 $17,894 Less: Reclassification adjustment for gains included in net income (3,801) (1,330) (2,471) (1,295) (453) (842) --------- --------- -------- -------- --------- ------- Net unrealized gains (losses) (29,018) (10,156) (18,862) 26,227 9,175 17,052 Cash Flow Hedge 945 331 614 Currency translation adjustments (1,613) (565) (1,048) 7,573 2,651 4,922 --------- --------- -------- -------- --------- ------- Other comprehensive income (loss) $ (29,686) $ (10,390) $(19,296) $ 33,800 $ 11,826 $21,974 ========= ========= ======== ======== ========= ======= 16 9. STOCKHOLDERS' EQUITY Common Stock The par value of common stock is $.01 per share with 100 million shares authorized for issuance. The shareholders approved a proposal to amend the Company's Restated Certificate of Incorporation to increase the number of authorized shares of common stock, par value $0.01 per share, from 80 million shares to 100 million shares at the Annual Meeting on May 26, 2004. The Board of Directors of the Company (the "Board") has concluded that increasing the number of authorized shares of common stock will give the Company the ability to react quickly to future growth opportunities for the Company. Although the Board has no specific plans or commitments for the issuance of any of the additional shares that would be authorized by the amendment, the Board believes that the increase in the number of authorized shares will provide flexibility for actions the Company might wish to take, such as paying for acquisitions with stock of the Company, equity offerings to raise capital, distributing stock splits or stock dividends and granting new awards under employee benefit plans. Changes in the number of shares of common stock issued were as follows: SIX MONTHS ENDED JUNE 30, 2004 2003 - ------------------------- ---------- ---------- Common stock issued, beginning of year 54,111,923 53,184,381 Stock options exercised 665,270 311,750 Agent stock award - 37,368 Stock purchases pursuant to agents' stock purchase plans 3,100 178,486 ---------- ---------- Common stock issued, end of period 54,780,293 53,711,985 ========== ========== Treasury Stock The Board approved a plan to repurchase up to 1.5 million shares of Company stock in the open market. The primary purpose of the plan is to fund employee stock bonuses. SIX MONTHS ENDED JUNE 30, 2004 2003 - ------------------------- --------------------------------------- -------------------------------------- WEIGHTED WEIGHTED AVERAGE AVERAGE COST PER COST PER SHARES AMOUNT SHARE SHARES AMOUNT SHARE ------ ------ ----- ------ ------ ----- (In thousands) (Inthousands) Treasury stock beginning of year 192,863 $ 1,390 $ 7.21 241,076 $ 1,320 $ 5.48 Shares repurchased 26,092 270 10.35 41,988 240 5.72 Shares distributed in the form of employee bonuses (84,351) (636) 10.09 (189,635) (1,041) 5.58 ------- -------- ------ --------- -------- Treasury stock, end of period 134,604 $ 1,024 $ 7.61 $ 93,429 $ 519 $ 5.56 ======= ======== ========= ======== Through June 30, 2004, the Company had repurchased 786,282 shares at an aggregate cost of $4.4 million. As of June 30, 2004, 713,718 shares remained available for repurchase under the program. Additional repurchases may be made from time to time at prevailing prices, subject to restrictions on volume and timing. Accumulated Other Comprehensive Income The components of accumulated other comprehensive income are as follows: JUNE 30, DECEMBER 31, 2004 2003 ------- ------------ (in thousands) Net unrealized appreciation on investments $ 27,272 $ 59,464 Deferred acquisition cost adjustment (1,811) (4,985) Foreign currency translation gains (losses) 4,903 6,516 Fair value of cash flow swap 1,141 196 Deferred income taxes on the above (11,027) (21,417) ----------- ----------- Accumulated other comprehensive income $ 20,478 $ 39,774 =========== =========== 17 10. LOAN PAYABLE Credit Facility, as Amended in May 2004 In connection with the acquisition of Pyramid Life (see Note 3 - Business Combinations), the Company obtained an $80 million credit facility (the "Credit Agreement") on March 31, 2003 to repay the then existing loan and provide funds for the acquisition of Pyramid Life. The Credit Agreement consisted of a $65 million term loan which was drawn to fund the acquisition and a $15 million revolving loan facility. The Credit Agreement initially called for interest at the London Interbank Offering Rate ("LIBOR") for one, two or three months, at the option of the Company, plus 300 basis points. Effective March 31, 2004, the spread over LIBOR was reduced to 275 basis points in accordance with the terms of the Credit Agreement. Principal repayments were scheduled over a five-year period with a final maturity date of March 31, 2008. The Company incurred loan origination fees of approximately $2.1 million, which were capitalized and are being amortized on a straight-line basis over the life of the Credit Agreement. As of the end of the March 31, 2004, the outstanding balance of the term loan was $36.4 million. In connection with the acquisition of Heritage on May 28, 2004 (see Note 3 - Business Combinations), the Company amended the Credit Agreement by increasing the facility to $120 million from $80 million (the "Amended Credit Agreement"), including an increase in the term loan portion to $105 million from $36.4 million (the balance outstanding at May 28, 2004) and maintaining the $15 million revolving loan facility. None of the revolving loan facility has been drawn as of June 30, 2004. Under the Amended Credit Agreement, the spread over LIBOR was reduced to 225 basis points. Principal repayments are scheduled at $5.3 million per year over a five-year period with a final payment of $78.9 million due upon maturity on May 28, 2009. The Company incurred additional loan origination fees of approximately $2.1 million, which were capitalized and are being amortized on a straight-line basis over the life of the Amended Credit Agreement along with the continued amortization of the origination fees incurred in connection with the Credit Agreement. The Company pays an annual commitment fee of 50 basis points on the unutilized revolving loan facility. The obligations of the Company under the Amended Credit Facility are guaranteed by WorldNet Services Corp., CHCS Services Inc., CHCS Inc., Quincy Coverage Corporation, Universal American Financial Services, Inc., Heritage, HHS-HPN Network, Inc., Heritage Health Systems of Texas, Inc., PSO Management of Texas, LLC, HHS Texas Management, Inc. and HHS Texas Management LP (collectively the "Guarantors") and secured by substantially all of the assets of each of the Guarantors. In addition, as security for the performance by the Company of its obligations under the Amended Credit Facility, the Company, WorldNet Services Corp., CHCS Services Inc., Heritage and HHS Texas Management, Inc. have each pledged and assigned substantially all of their respective securities (but not more than 65% of the issued and outstanding shares of voting stock of any foreign subsidiary), all of their respective limited liability company and partnership interests, all of their respective rights, title and interest under any service or management contract entered into between or among any of their respective subsidiaries and all proceeds of any and all of the foregoing. The Amended Credit Facility requires the Company and its subsidiaries to meet certain financial tests, including a minimum fixed charge coverage ratio, a minimum risk based capital test and a minimum consolidated net worth test. The Amended Credit Facility also contains covenants, which among other things, limit the incurrence of additional indebtedness, dividends, capital expenditures, transactions with affiliates, asset sales, acquisitions, mergers, prepayments of other indebtedness, liens and encumbrances and other matters customarily restricted in such agreements. The Amended Credit Facility contains customary events of default, including, among other things, payment defaults, breach of representations and warranties, covenant defaults, cross-acceleration, cross-defaults to certain other indebtedness, certain events of bankruptcy and insolvency and judgment defaults. The Company made regularly scheduled principal payments of $3.1 million and paid $1.0 million in interest and fees in connection with its credit facilities during the six months ended June 30, 2004. During the six months ended June 30, 2003, the Company made regularly scheduled principal payments of $2.8 million and paid $1.6 million in interest and fees in connection with its credit facilities 18 The following table shows the schedule of principal payments (in thousands) remaining on the Amended Credit Agreement, as of June 30, 2004, with the final payment in May 2009: 2004 (Remainder of year) $ 2,625 2005 5,250 2006 5,250 2007 5,250 2008 5,250 2009 80,063 ------------- $ 103,688 ============= 2003 Refinancing of Debt On March 31, 2003, the Credit Facility issued in 1999 was repaid from the proceeds of the Credit Agreement obtained in connection with the acquisition of Pyramid Life. The early extinguishment of this debt resulted in the immediate amortization of the related capitalized loan origination fees, resulting in a pre-tax expense of approximately $1.8 million. 11. OTHER LONG TERM DEBT The Company has formed statutory business trusts, which exist for the exclusive purpose of issuing trust preferred securities representing undivided beneficial interests in the assets of the trust, investing the gross proceeds of the trust preferred securities in junior subordinated deferrable interest debentures of the Company (the "Junior Subordinated Debt") and engaging in only those activities necessary or incidental thereto. In accordance with the adoption of FIN 46R, the Company has deconsolidated the trusts. For further discussion of the adoption of FIN 46R, see Note 2 - Recent and Pending Accounting Pronouncements. Separate subsidiary trusts of the Company (the "Trusts") have issued a combined $75.0 million in thirty year trust preferred securities (the "Capital Securities") as of June 30, 2004, as detailed in the following table: Maturity Amount Spread Rate as of Date Issued Term Over LIBOR June 30, 2004 - --------- ------------ -------------- ------------- ------------- (In thousands) (Basis points) December 2032 $ 15,000 Fixed/Floating 400(1) 6.7% March 2033 10,000 Floating 400 5.1% May 2033 15,000 Floating 420 5.5% May 2033 15,000 Fixed/Floating 410(2) 7.4% October 2033 20,000 Fixed/Floating 395(3) 7.0% -------- $ 75,000 ======== (1) Effective September 2003, the Company entered into a swap agreement whereby it will pay a fixed rate of 6.7% in exchange for a floating rate of LIBOR plus 400 basis points. The swap contract expires in December 2007. (2) The rate on this issue is fixed at 7.4% for the first five years, after which it is converted to a floating rate equal to LIBOR plus 410 basis points. (3) Effective April 29, 2004, the Company entered into a swap agreement whereby it will pay a fixed rate of 6.98% in exchange for a floating rate of LIBOR plus 395 basis points. The swap contract expires in October 2008. The Trusts have the right to call the Capital Securities at par after five years from the date of issuance. The proceeds from the sale of the Capital Securities, together with proceeds from the sale by the Trusts of their common securities to the Company, were invested in thirty-year floating rate Junior Subordinated Debt of the Company. From the proceeds of the trust preferred securities, $26.0 million was used to pay down debt during 2003. The balance of the proceeds has been used, in part to fund acquisitions, to provide capital to the Company's insurance subsidiaries to support growth and to be held for general corporate purposes. 19 The Capital Securities represent an undivided beneficial interest in the Trusts' assets, which consist solely of the Junior Subordinated Debt. Holders of the Capital Securities have no voting rights. The Company owns all of the common securities of the Trusts. Holders of both the Capital Securities and the Junior Subordinated Debt are entitled to receive cumulative cash distributions accruing from the date of issuance, and payable quarterly in arrears at a floating rate equal to the three-month LIBOR plus a spread. The floating rate resets quarterly and is limited to a maximum of 12.5% during the first sixty months. Due to the variable interest rate for these securities, the Company would be subject to higher interest costs if short-term interest rates rise. The Capital Securities are subject to mandatory redemption upon repayment of the Junior Subordinated Debt at maturity or upon earlier redemption. The Junior Subordinated Debt is unsecured and ranks junior and subordinate in right of payment to all present and future senior debt of the Company and is effectively subordinated to all existing and future obligations of the Company's subsidiaries. The Company has the right to redeem the Junior Subordinated Debt after five years from the date of issuance. The Company has the right at any time, and from time to time, to defer payments of interest on the Junior Subordinated Debt for a period not exceeding 20 consecutive quarters up to each debenture's maturity date. During any such period, interest will continue to accrue and the Company may not declare or pay any cash dividends or distributions on, or purchase, the Company's common stock nor make any principal, interest or premium payments on or repurchase any debt securities that rank equally with or junior to the Junior Subordinated Debt. The Company has the right at any time to dissolve the Trusts and cause the Junior Subordinated Debt to be distributed to the holders of the Capital Securities. The Company has guaranteed, on a subordinated basis, all of the Trusts' obligations under the Capital Securities including payment of the redemption price and any accumulated and unpaid distributions to the extent of available funds and upon dissolution, winding up or liquidation but only to the extent the Trusts have funds available to make such payments. The Company paid $2.2 million in interest in connection with the Junior Subordinated Debt during the six months ended June 30, 2004, and paid $0.4 million during the six months ended June 30, 2003. 12. DERIVATIVE INSTRUMENTS - CASH FLOW HEDGE Effective September 4, 2003, the Company entered into a swap agreement whereby it pays a fixed rate of 6.7% on a $15.0 million notional amount relating to the December 2002 trust preferred securities issuance, in exchange for a floating rate of LIBOR plus 400 basis points, capped at 12.5%. The swap contract expires in December 2007. Effective April 29, 2004, the Company entered into a second swap agreement whereby it pays a fixed rate of 6.98% on a $20.0 million notional amount relating to the October 2003 trust preferred securities issuance, in exchange for a floating rate of LIBOR plus 395 basis points, capped at 12.45%. The swap contract expires in October 2008. The swaps are designated and qualify as cash flow hedges, and changes in their fair value are recorded in accumulated other comprehensive income. As of June 30, 2004, the fair value of the swaps was $1.1 million and is included in other assets. 13. STATUTORY CAPITAL AND SURPLUS REQUIREMENTS The insurance subsidiaries are required to maintain minimum amounts of capital and surplus as required by regulatory authorities. Each of the insurance subsidiaries' statutory capital and surplus exceeds its respective minimum requirement. However, substantially more than such minimum amounts are needed to meet statutory and administrative requirements of adequate capital and surplus to support the current level of our insurance subsidiaries' operations. Additionally, the National Association of Insurance Commissioners ("NAIC") imposes regulatory risk-based capital ("RBC") requirements on life insurance enterprises. At June 30, 2004, all of our insurance subsidiaries maintained ratios of total adjusted capital to RBC in excess of the "authorized control level". The combined statutory capital and surplus, including asset valuation reserve, of the U.S. insurance subsidiaries totaled $122.2 million at June 30, 2004 and $110.5 million at June 30, 2003. Statutory net income for the six months ended June 30, 2004 was $3.8 million, which included net realized gains of $0.1 million, and for the six months ended June 30, 2003 was $5.1 million, which included net realized gains of $0.4 million. 20 Penncorp Life (Canada) reports to Canadian regulatory authorities based upon Canadian statutory accounting principles that vary in some respects from U.S. statutory accounting principles. Penncorp Life (Canada)'s net assets based upon Canadian statutory accounting principles were C$58.8 million (US$43.6 million) as of June 30, 2004 and were C$59.8 million (US$44.4 million) as of June 30, 2003. Net income based on Canadian generally accepted accounting principles was C$4.4 million (US$3.3 million) for the six months ended June 30, 2004 and was C$4.1 million (US$2.8 million) for the six months ended June 30, 2003. Penncorp Life (Canada) maintained a Minimum Continuing Capital and Surplus Requirement Ratio ("MCCSR") in excess of the minimum requirement at June 30, 2004. 14. BUSINESS SEGMENT INFORMATION The Company's principal business segments are: Career Agency, Senior Market Brokerage, Medicare Advantage and Administrative Services. The Company also reports the corporate activities of our holding company in a separate segment. A description of these segments follows: CAREER AGENCY -- The Career Agency segment is comprised of the operations of Pennsylvania Life, Penncorp Life (Canada), and, beginning March 31, 2003, Pyramid Life. Pennsylvania Life and Pyramid Life operate in the United States, while Penncorp Life (Canada) operates exclusively in Canada. This segment's products include Medicare Supplement/Select, other supplemental senior health insurance, fixed benefit accident and sickness disability insurance, life insurance, and fixed annuities. These products are distributed by career agents who are under contract with Pennsylvania Life, Pyramid Life or Penncorp Life (Canada). SENIOR MARKET BROKERAGE -- This segment includes the operations of, American Pioneer, American Progressive, Constitution and Union Bankers, which distribute senior market products through non-exclusive general agency and brokerage distribution systems. The products sold include Medicare Supplement/Select, long term care, senior life insurance and fixed annuities. MEDICARE ADVANTAGE - The Medicare Advantage segment includes the operations of Heritage and our other initiatives in Medicare managed care, including our Medicare Advantage private fee-for-service plans. Heritage arranges health care services for enrolled Medicare beneficiaries for a predetermined, prepaid periodic fee principally through affiliated entities. Founded in 1995, Heritage generates its revenues and profits from three sources. First, Heritage owns an interest in SelectCare of Texas, a health plan that offers coverage to Medicare beneficiaries under a contract with the federal government's Centers for Medicare & Medicaid Services, ("CMS"). Next, Heritage operates three separate Management Service Organizations ("MSO's") that manage the business of SelectCare of Texas and two affiliated Independent Physician Associations ("IPA's"). Last, Heritage participates in the net results derived from these IPA's. Our private fee-for-service plans were introduced during the second quarter of 2004. Currently, Heritage operates plans in Texas and our private fee-for-service plans are offered in the northeastern portion of the United States. ADMINISTRATIVE SERVICES -- CHCS acts as a third-party administrator and service provider for both affiliated and unaffiliated insurance companies, primarily with respect to senior market insurance products and non-insurance products. The services provided include policy underwriting and issuance, telephone and face-to-face verification, policyholder services, claims adjudication, case management, care assessment and referral to health care facilities. CORPORATE -- This segment reflects the activities of Universal American, including the payment of interest on our debt, certain senior executive compensation, and the expense of being a public company. Intersegment revenues and expenses are reported on a gross basis in each of the operating segments but are eliminated in the consolidated results. These intersegment revenues and expenses affect the amounts reported on the individual financial statement line items, but are eliminated in consolidation and do not change operating income before taxes. The significant items eliminated include intersegment revenue and expense relating to services performed by the Administrative Services segment for the Career Agency and Senior Market Brokerage segments and interest on notes payable by the Corporate segment to the other operating segments. 21 Financial results by segment are as follows: 2004 2003 --------------------------- ---------------------------- Income (Loss) Income (Loss) Before Before THREE MONTHS ENDED JUNE 30, Revenue Income Taxes Revenue Income Taxes - --------------------------- ------- ------------ ------- ------------ (In thousands) Career Agency $ 75,298 $ 12,845 $ 70,844 $ 9,720 Senior Market Brokerage 76,098 5,473 63,448 5,352 Medicare Advantage 11,958 838 - - Administrative Services 13,950 3,333 11,499 2,632 Corporate 34 (2,774) 30 (2,244) Intersegment revenues (11,041) - (8,897) - ----------- ------------ ------ ------------- Segment total (1) 166,297 19,715 136,924 15,460 Adjustments to segment total: Net realized gains (1) 210 210 1,185 1,185 ----------- ------------ ----------- ------------- Total $ 166,507 $ 19,925 $ 138,109 $ 16,645 =========== ============ =========== ============= 2004 2003 --------------------------- ------------------------------ Income (Loss) Income (Loss) Before Before SIX MONTHS ENDED JUNE 30, Revenue Income Taxes Revenue Income Taxes - ------------------------- ----------- ------------ ------- ------------ (In thousands) Career Agency $ 151,781 $ 26,289 $ 112,183 $ 19,190 Senior Market Brokerage 151,621 8,954 115,912 8,408 Medicare Advantage 11,958 838 - - Administrative Services 27,925 6,487 24,308 5,197 Corporate 70 (5,259) 70 (5,794) Intersegment revenues (22,111) - (17,746) - ----------- ------------ ----------- -------------- Segment total (1) 321,244 37,309 234,727 27,001 Adjustments to segment total: Net realized gains (1) 3,801 3,801 1,295 1,295 ----------- ------------ ----------- -------------- Total $ 325,045 $ 41,110 $ 236,022 $ 28,296 =========== ============ =========== ============== (1) We evaluate the results of operations of our segments based on income before realized gains and losses and income taxes. Management believes that realized gains and losses are not indicative of overall operating trends. The schedule above reconciles our segment revenue to total revenue and operating income to net income in accordance with generally accepted accounting principles. Identifiable assets by segment are as follows: JUNE 30, DECEMBER 31, 2004 2003 -------------- ------------- (In thousands) Career Agency $ 932,447 $ 945,911 Senior Market Brokerage 791,680 785,054 Medicare Advantage 126,758 - Administrative Services 20,524 19,321 Corporate 561,995 475,377 Intersegment assets (1) (544,526) (444,715) -------------- ------------ Total Assets $ 1,888,878 $ 1,780,948 ============== ============ (1) Intersegment assets include the elimination of the parent holding company's investment in its subsidiaries as well as the elimination of other intercompany balances. 22 15. FOREIGN OPERATIONS A portion of the operations of the Company's Career Agency segment is conducted in Canada through Penncorp Life (Canada). These assets and liabilities are located in Canada where the insurance risks are written. Revenues, excluding capital gains, of the Career Agency segment by geographic area are as follows: THREE MONTHS ENDED JUNE 30, SIX MONTHS ENDED JUNE 30, --------------------------- ------------------------- 2004 2003 2004 2003 --------------------------- ------------------------- (In thousands, in US$'s) (In thousands, in US$'s) Revenues United States $ 58,861 $ 54,878 $ 118,043 $ 81,116 Canada 16,437 15,969 33,738 31,067 --------- --------- --------- --------- Total $ 75,298 $ 70,844 $ 151,781 $ 112,183 ========= ========= ========= ========= Total assets and liabilities of Penncorp Life (Canada), which are located entirely in Canada, are as follows: JUNE 30, DECEMBER 31, 2004 2003 ---------- ----------- (In thousands) Assets $ 197,872 $ 236,185 ========== ========== Liabilities $ 164,029 $ 175,253 ========== ========== 23 ITEM 2.- MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS FORWARD LOOKING STATEMENTS Certain statements in this report or incorporated by reference into this report and oral statements made from time to time by our representatives constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are statements not based on historical information. They relate to future operations, strategies, financial results or other developments. In particular, statements using verbs such as "expect," "anticipate," "believe," "estimate," "plan," "intend" or similar words generally involve forward-looking statements. Forward-looking statements include statements about development and distribution of our products, investment spreads or yields, the impact of proposed or completed acquisitions, the adequacy of reserves or the earnings or profitability of our activities. Forward-looking statements are based upon estimates and assumptions that are subject to significant business, economic and competitive uncertainties, many of which are beyond our control and are subject to change. These uncertainties can affect actual results and could cause actual results to differ materially from those expressed in any forward-looking statements. Whether or not actual results differ materially from forward-looking statements may depend on numerous foreseeable and unforeseeable risks and uncertainties, some of which relate particularly to our business, such as our ability to set adequate premium rates and maintain adequate reserves, our ability to compete effectively and our ability to grow our business through internal growth as well as through acquisitions. Other risks and uncertainties may be related to the insurance industry generally or the overall economy, such as regulatory developments, industry consolidation and general economic conditions and interest rates. We disclaim any obligation to update forward-looking statements. As a result of our acquisition of Heritage, the Company is exposed to additional risks and uncertainties. The risks and uncertainties described below are those that we currently believe may materially affect our company. Additional risks and uncertainties not presently known to us or that we currently deem immaterial also may impair our business operations. NEW RISK FACTORS ASSOCIATED WITH OUR ACQUISITION OF HERITAGE HEALTH SYSTEMS, INC. RISKS RELATED TO OUR MEDICARE ADVANTAGE BUSINESS IF OUR GOVERNMENT CONTRACTS ARE NOT RENEWED OR ARE TERMINATED, OUR BUSINESS COULD BE SUBSTANTIALLY IMPAIRED. We provide our Medicare and other services through a limited number of contracts with federal government agencies. These contracts generally have terms of one or two years and are subject to nonrenewal by the applicable agency. All of our government contracts are terminable for cause if we breach a material provision of the contract or violate relevant laws or regulations. In addition, our right to add new members may be suspended by a government agency if it finds deficiencies in our provider network or operations. If we are unable to renew, or to successfully rebid or compete for any of our government contracts, or if any of our contracts are terminated, our business could be substantially impaired. If any of those circumstances were to occur, we would likely pursue one or more alternatives, including seeking to enter into contracts in other geographic markets, seeking to enter into contracts for other services in our existing markets, or seeking to acquire other businesses with existing government contracts. If we were unable to do so, we could be forced to cease conducting business. In any such event, our revenues and profits would decrease materially. 24 IF WE ARE UNABLE TO MANAGE MEDICAL BENEFITS EXPENSE EFFECTIVELY, OUR PROFITABILITY WILL LIKELY BE REDUCED OR WE COULD CEASE TO BE PROFITABLE. The profitability of our Medicare Advantage business depends, to a significant degree, on our ability to predict and effectively manage our costs related to the provision of healthcare services. Relatively small changes in the ratio of our expenses related to healthcare services to the premiums we receive, or medical loss ratio, can create significant changes in our financial results. Factors that may cause medical benefits expense to exceed our estimates include: - an increase in the cost of healthcare services and supplies, including pharmaceuticals, whether as a result of inflation or otherwise; - higher than expected utilization of healthcare services; - periodic renegotiation of hospital, physician and other provider contracts; - the occurrence of catastrophes, major epidemics, terrorism or bio-terrorism; - changes in the demographics of our members and medical trends affecting them; and - new mandated benefits or other changes in healthcare laws, regulations and/or practices. Because of the relatively high average age of the Medicare population, medical benefits expense for our Medicare plans may be particularly difficult to control. According to the Centers for Medicare & Medicaid Services ("CMS"), from 1967 to 2002, Medicare healthcare expenses nationwide increased on average by 13.2% annually. Although we have been able to manage our medical benefits expense through a variety of techniques, including various payment methods to primary care physicians and other providers, advance approval for hospital services and referral requirements, medical management and quality management programs, upgraded information systems, and reinsurance arrangements, we may not be able to continue to manage these expenses effectively in the future. If our medical benefits expense increases, our profits could be reduced or we may not remain profitable. We maintain reinsurance to protect us against severe or catastrophic medical claims, but we cannot assure you that such reinsurance coverage currently is or will be adequate or available to us in the future or that the cost of such reinsurance will not limit our ability to obtain it. BECAUSE OUR MEDICARE ADVANTAGE PREMIUMS, WHICH GENERATE MOST OF OUR MEDICARE ADVANTAGE REVENUES, ARE FIXED BY CONTRACT, WE ARE UNABLE TO INCREASE OUR MEDICARE ADVANTAGE PREMIUMS DURING THE CONTRACT TERM IF OUR CORRESPONDING MEDICAL BENEFITS EXPENSE EXCEEDS OUR ESTIMATES. Most of our Medicare Advantage revenues are generated by premiums consisting of fixed monthly payments per member. These payments are fixed by contract, and we are obligated during the contract period, which is generally one or two years, to provide or arrange for the provision of healthcare services as established by state and federal governments. We have less control over costs related to the provision of healthcare services than we do over our selling, general and administrative expense. Medical benefits expense as a percentage of premium revenue tends to fluctuate. If our medical benefits expense exceeds our estimates, we will be unable to adjust the premiums we receive under our current contracts, and our profits may decline. REDUCTIONS IN FUNDING FOR GOVERNMENT HEALTHCARE PROGRAMS COULD SUBSTANTIALLY REDUCE OUR PROFITABILITY. All of our Medicare Advantage programs we offer are through government-sponsored programs, such as Medicare. As a result, our profitability is dependent, in large part, on continued funding for government healthcare programs at or above current levels. For example, the premium rates paid to health plans like ours by state and federal governments differ depending on a combination of factors such as upper payment limits established by the state and federal governments, a member's health status, age, gender, county or region, benefit mix and member eligibility categories. In addition, CMS has adopted a payment program, whereby in 2004, 30% of the premium rates paid to health plans relate to specific disease classification of members. In 2007, 100% of premium rates will be based upon the specific disease classification of members. Reductions in payments under Medicare or the other programs under which we offer health plans could likewise reduce our profitability. 25 Federal budgetary constraints also may limit premiums payable under our Medicare plans. For example, as a result of the Balanced Budget Act of 1997, annual increases on premiums paid to many Medicare+Choice plans (renamed "Medicare Advantage" plans) were subject to a 2% cap, even though overall Medicare healthcare expenses were increasing at a higher rate. WE ARE SUBJECT TO EXTENSIVE GOVERNMENT REGULATION, AND ANY VIOLATION OF THE LAWS AND REGULATIONS APPLICABLE TO US COULD REDUCE OUR REVENUES AND PROFITABILITY AND OTHERWISE ADVERSELY AFFECT OUR OPERATING RESULTS. Our Medicare Advantage business is extensively regulated by the federal government and the states in which we operate. The laws and regulations governing our Medicare Advantage operations are generally intended to benefit and protect health plan members and providers rather than stockholders. The government agencies administering these laws and regulations have broad latitude to enforce them. These laws and regulations, along with the terms of our government contracts, regulate how we do business, what services we offer, and how we interact with our members, providers and the public. We are subject, on an ongoing basis, to various governmental reviews, audits and investigations to verify our compliance with our contracts and applicable laws and regulations. Any adverse review, audit or investigation could result in: - forfeiture of amounts we have been paid pursuant to our government contracts; - imposition of civil or criminal penalties, fines or other sanctions on us; - loss of our right to participate in government-sponsored programs, including Medicare; - damage to our reputation in various markets; - increased difficulty in marketing our products and services; and - loss of one or more of our licenses to act as an insurer or health maintenance organization or to otherwise provide a service. Any of these events could reduce our revenues and profitability and otherwise adversely affect our operating results. WE DERIVE A SUBSTANTIAL PORTION OF OUR MEDICARE ADVANTAGE REVENUES AND PROFITS FROM MEDICARE ADVANTAGE OPERATIONS IN TEXAS, AND LEGISLATIVE ACTIONS, ECONOMIC CONDITIONS OR OTHER FACTORS THAT ADVERSELY AFFECT THOSE OPERATIONS COULD MATERIALLY REDUCE OUR REVENUES AND PROFITS. If we are unable to continue to operate in Texas, or if our current operations in any portion of Texas are significantly curtailed, our revenues will decrease materially. Our reliance on our operations in Texas could cause our revenues and profitability to change suddenly and unexpectedly, depending on legislative actions, economic conditions and similar factors. In addition, our significant market share in Texas may make it more difficult for us to expand our membership in existing markets in Texas. Our inability to continue to operate in Texas, or a decrease in the revenues of our Texas operations, would harm our overall operating results. WE MAY NOT BE ABLE TO REALIZE THE BENEFITS WE ANTICIPATE FROM THE ACQUISITION OF HERITAGE. As a result of our recent acquisition of Heritage, we will face significant challenges in integrating organizations, operations, technology and services in a timely and efficient manner and in retaining key personnel. Cost savings, revenue growth and other anticipated benefits of the acquisition may not materialize. The acquisition may result in a diversion of our management's attention, loss of management-level and other key employees of Heritage, and an inability to integrate management, systems and operations. The failure to integrate Heritage successfully and to manage the challenges presented by the integration process may result in our not achieving the anticipated benefits of the acquisition. 26 WE MAY BE UNABLE TO EXPAND INTO SOME GEOGRAPHIC AREAS WITHOUT INCURRING SIGNIFICANT ADDITIONAL COSTS. We are likely to incur additional costs if we enter states or counties where we do not currently operate. Our rate of expansion into other geographic areas may also be inhibited by: - the time and costs associated with obtaining a health maintenance organization license to operate in the new area or the expansion of our licensed service area, if necessary; - our inability to develop a network of physicians, hospitals and other healthcare providers that meets our requirements and those of government regulators; - competition, which increases the costs of recruiting members; - the cost of providing healthcare services in those areas; and - demographics and population density. Accordingly, we may be unsuccessful in entering other metropolitan areas, counties or states. A FAILURE TO ESTIMATE INCURRED BUT NOT REPORTED MEDICAL BENEFITS EXPENSE ACCURATELY WILL AFFECT OUR PROFITABILITY. Our medical benefits expense includes estimates of medical claims incurred but not reported, or IBNR. We, together with our internal and consulting actuaries, estimate our medical cost liabilities using actuarial methods based on historical data adjusted for payment patterns, cost trends, product mix, seasonality, utilization of healthcare services and other relevant factors. Actual conditions, however, could differ from those assumed in the estimation process. Due to the uncertainties associated with the factors used in these assumptions, materially different amounts could be reported in our financial statements for a particular period under different conditions or using different assumptions. Adjustments, if necessary, are made to medical benefits expense when the criteria used to determine IBNR change and when actual claim costs are ultimately determined. Although our estimates of IBNR have historically been adequate, they may be inadequate in the future, which would adversely affect our results of operations. Further, our inability to estimate IBNR accurately may also affect our ability to take timely corrective actions, further exacerbating the extent of any adverse effect on our results. THE NEW MEDICARE LEGISLATION MAKES CHANGES TO THE MEDICARE PROGRAM THAT COULD REDUCE OUR PROFITABILITY AND INCREASE COMPETITION FOR OUR EXISTING AND PROSPECTIVE MEMBERS. On December 8, 2003, President Bush signed the Medicare Modernization Act of 2003. This legislation makes significant changes to the Medicare program. We believe that many of these changes will benefit the managed care sector. However, the new rate methodologies, expanded benefits and shifts in certain coverage responsibilities pursuant to the Act may increase competition and create uncertainties, including the following: - The Act increases reimbursement for Medicare+Choice plans, which was renamed "Medicare Advantage". Higher reimbursement rates may increase the number of plans that participate in the program, creating new competition that could adversely affect our profitability. - Beginning in 2006, a new regional Medicare Preferred Provider Organization, or Medicare PPO, program will be implemented pursuant to the Act. Medicare PPOs would allow their members more flexibility to select physicians than the current plans, which are HMOs that require members to coordinate with a primary care physician. The Act requires the Secretary of the Department of Health and Human Services to create between 10 and 50 regions for the Medicare PPO program, with each region covering at least one state and some possibly crossing state lines. The regional Medicare PPO program will compete with local Medicare Advantage HMO programs and may affect our Medicare Advantage HMO business. We do not know whether the regions will be constructed in a way that will create obstacles or opportunities for us to participate in the program. We also do not know how the creation of the regional Medicare PPO program, which is intended to provide further choice to beneficiaries, will affect our Medicare Advantage HMO business. - In order to participate in the regional Medicare Advantage PPO program under the Act, a plan must meet certain requirements, including having an adequate provider network throughout the region. The Act provides some incentives for certain hospitals to join the network. However, we 27 do not know whether we will be able to contract with a sufficient number of providers throughout our regions to satisfy the network adequacy requirements under the Act that would enable us to participate in the regional product. - Beginning in 2006, the payments for the local Medicare Advantage HMO and regional Medicare Advantage PPO programs will be based on a competitive bidding process that may decrease the amount of premiums paid to us or cause us to increase the benefits we offer. - Beginning in 2006, organizations that offer Medicare Advantage plans of the type we currently offer will be required to offer a level prescription drug benefit, as defined by Medicare. It is not known at this time whether the governmental payments will be adequate to cover the costs for this benefit. In addition, Medicare Advantage enrollees will be required to obtain their drug benefit from their Medicare Advantage plan. Enrollees may prefer a stand-alone drug plan and may disenroll from the Medicare Advantage plan altogether in order to participate in another drug plan. Accordingly, the new prescription drug benefit could reduce our profitability and membership enrollment following its implementation in 2006. - Some enrollees may have chosen our Medicare+Choice plan in the past rather than a Medicare fee-for-service program because of the added drug benefit that we offer with our Medicare+Choice plan. Following the implementation of the new prescription drug benefit, Medicare beneficiaries will have the opportunity to obtain a drug benefit without joining a managed care plan. As a result, our membership enrollment may decline. - Beginning in 2006, individuals eligible for both Medicare and Medicaid, or dual-eligibles, will generally receive their drug coverage from Medicare rather than from Medicaid. Because Medicaid will no longer be directly responsible for most drug coverage for dual-eligibles, Medicaid payments to plans will be reduced. We cannot predict whether this change in Medicaid payments will have an adverse effect on our operating results. FUTURE CHANGES IN HEALTHCARE LAW MAY REDUCE OUR PROFITABILITY OR LIQUIDITY. Healthcare laws and regulations, and their interpretations, are subject to frequent change. Changes in existing laws or regulations, or their interpretations, or the enactment of new laws or regulations could reduce our profitability by: - imposing additional capital requirements; - increasing our administrative and other costs; - increasing mandated benefits; - forcing us to restructure our relationships with providers; or - requiring us to implement additional or different programs and systems. Changes in state law also may adversely affect our profitability. Laws relating to managed care consumer protection standards, including increased plan information disclosure, limits to premium increases, expedited appeals and grievance procedures, third party review of certain medical decisions, health plan liability, access to specialists, clean claim payment timing, physician collective bargaining rights and confidentiality of medical records either have been enacted or continue to be under discussion. New healthcare reform legislation may require us to change the way we operate our business, which may be costly. Further, although we have exercised care in structuring our operations to attempt to comply in all material respects with the laws and regulations applicable to us, government officials charged with responsibility for enforcing such laws may assert that we or certain transactions in which we are involved are in violation of these laws, or courts may ultimately interpret such laws in a manner inconsistent with our interpretation. Therefore, it is possible that future legislation and regulation and the interpretation of laws and regulations could have a material adverse effect on our ability to operate under the Medicare program and to continue to serve our members and attract new members. 28 RESTRICTIONS ON OUR ABILITY TO MARKET WOULD ADVERSELY AFFECT OUR REVENUE. We rely on our marketing and sales efforts for a significant portion of our membership growth. The federal and state governments in which we currently operate permit marketing but impose strict requirements and limitations as to the types of marketing activities that are permitted. If our marketing efforts were to be prohibited or curtailed, our ability to increase or sustain membership would be significantly harmed, which would adversely affect our revenue. IF WE ARE UNABLE TO MAINTAIN SATISFACTORY RELATIONSHIPS WITH OUR PROVIDERS, OUR PROFITABILITY COULD DECLINE AND WE MAY BE PRECLUDED FROM OPERATING IN SOME MARKETS. Our profitability depends, in large part, upon our ability to enter into cost-effective contracts with hospitals, physicians and other healthcare providers in appropriate numbers in our geographic markets and at convenient locations for our members. In any particular market, however, providers could refuse to contract, demand higher payments or take other actions that could result in higher medical benefits expense. In some markets, certain providers, particularly hospitals, physician/hospital organizations or multi-specialty physician groups, may have significant market positions or near monopolies. If such a provider or any of our other providers refuse to contract with us, use their market position to negotiate contracts that might not be cost-effective or otherwise place us at a competitive disadvantage, those activities could adversely affect our operating results in that market area. In the long term, our ability to contract successfully with a sufficiently large number of providers in a particular geographic market will affect the relative attractiveness of our managed care products in that market and could preclude us from renewing our Medicaid or Medicare contracts in those markets or from entering into new markets. Our provider contracts with network primary care physicians and specialists generally have terms of one year, with automatic renewal for successive one-year terms. We may terminate these contracts for cause, based on provider conduct or other appropriate reasons, subject to laws giving providers due process rights. The contracts generally may be cancelled by either party without cause upon 60 or 90 days prior written notice. Our contracts with hospitals generally have terms of one to two years, with automatic renewal for successive one-year terms. We may terminate these contracts for cause, based on provider misconduct or other appropriate reasons. Our hospital contracts generally may be cancelled by either party without cause upon 120 days prior written notice. We may be unable to continue to renew such contracts or enter into new contracts enabling us to serve our members profitably. We will be required to establish acceptable provider networks prior to entering new markets. Although we have established long-term relationships with many of our network providers, we may be unable to maintain those relationships or enter into agreements with providers in new markets on a timely basis or under favorable terms. If we are unable to retain our current provider contracts or enter into new provider contracts timely or on favorable terms, our profitability could decline. WE MAY NOT HAVE ADEQUATE INTELLECTUAL PROPERTY RIGHTS IN OUR BRAND NAMES FOR OUR HEALTH PLANS, AND WE MAY BE UNABLE TO ADEQUATELY ENFORCE SUCH RIGHTS. Our success depends, in part, upon our ability to market our health plans under our brand names, including "Texan Plus". While we hold federal trademark registrations for the "Texan Plus" trademark, we have not taken enforcement action to prevent infringement of our federal trademark and have not secured registrations of our other marks. Other businesses may have prior rights in the brand names that we market under or in similar names, which could limit or prevent our ability to use these marks, or to prevent others from using similar marks. If we are unable to prevent others from using our brand names, or if others prohibit us from using them, our revenues could be adversely affected. Even if we are able to protect our intellectual property rights in such brands, we could incur significant costs in doing so. 29 INEFFECTIVE MANAGEMENT OF OUR GROWTH MAY ADVERSELY AFFECT OUR RESULTS OF OPERATIONS, FINANCIAL CONDITION AND BUSINESS. Depending on acquisition and other opportunities, we expect to continue to increase our membership and to expand into other markets. Continued rapid growth could place a significant strain on our management and on other resources. Our ability to manage our growth may depend on our ability to strengthen our management team and attract, train and retain skilled associates, and our ability to implement and improve operational, financial and management information systems on a timely basis. If we are unable to manage our growth effectively, our financial condition and results of operations could be materially and adversely affected. In addition, due to the initial substantial costs related to potential acquisitions, rapid growth could adversely affect our short-term profitability and liquidity. WE ARE SUBJECT TO COMPETITION THAT MAY LIMIT OUR ABILITY TO INCREASE OR MAINTAIN MEMBERSHIP IN THE MARKETS WE SERVE. We operate in a highly competitive environment and in an industry that is currently subject to significant changes due to business consolidations, new strategic alliances and aggressive marketing practices by other managed care organizations. We compete for members principally on the basis of size, location and quality of provider network, benefits provided, quality of service and reputation. A number of these competitive elements are partially dependent upon and can be positively affected by financial resources available to a health plan. Many other organizations with which we compete have substantially greater financial and other resources than we do. In addition, changes resulting from the new Medicare legislation may bring additional competitors into our market area. As a result, we may be unable to increase or maintain our membership. WE HAVE INCURRED ADDITIONAL DEBT OBLIGATIONS IN CONNECTION WITH OUR ACQUISITION OF HERITAGE THAT COULD RESTRICT OUR OPERATIONS. We have a significant amount of outstanding indebtedness, including $103 million in borrowings under our amended credit agreement and $75 million in trust preferred securities. We have available borrowing capacity under our new senior secured revolving credit facility of approximately $15 million. We may also incur additional indebtedness in the future. Our substantial indebtedness could have adverse consequences, including: - increasing our vulnerability to adverse economic, regulatory and industry conditions, and placing us at a disadvantage compared to our competitors that are less leveraged; - limiting our ability to compete and our flexibility in planning for, or reacting to, changes in our business and the industry in which we operate; - limiting our ability to borrow additional funds for working capital, capital expenditures, acquisitions and general corporate or other purposes; and - exposing us to greater interest rate risk since the interest rate on borrowings under our senior credit facilities is variable. Our debt service obligations will require us to use a portion of our operating cash flow to pay interest and principal on indebtedness instead of for other corporate purposes, including funding future expansion of our business and ongoing capital expenditures. If our operating cash flow and capital resources are insufficient to service our debt obligations, we may be forced to sell assets, seek additional equity or debt capital or restructure our debt. However, these measures might be unsuccessful or inadequate in permitting us to meet scheduled debt service obligations. 30 CLAIMS RELATING TO MEDICAL MALPRACTICE AND OTHER LITIGATION COULD CAUSE US TO INCUR SIGNIFICANT EXPENSES. Our providers involved in medical care decisions may be exposed to the risk of medical malpractice claims. A small percentage of these providers do not have malpractice insurance. Although our network providers are independent contractors, claimants sometimes allege that a managed care organization such as us should be held responsible for alleged provider malpractice, and some courts have permitted that theory of liability. In addition, managed care organizations may be sued directly for alleged negligence, such as in connection with the credentialing of network providers or for improper denials or delay of care. In addition, Congress and several states are considering legislation that would expressly permit managed care organizations to be held liable for negligent treatment decisions or benefits coverage determinations. From time to time, we are party to various other litigation matters, some of which seek monetary damages. We cannot predict with certainty the eventual outcome of any pending litigation or potential future litigation, and we might incur substantial expense in defending these or future lawsuits or indemnifying third parties with respect to the results of such litigation. We maintain errors and omissions insurance with a policy limit of $10 million and other insurance coverage and, in some cases, indemnification rights that we believe are adequate based on industry standards. However, potential liabilities may not be covered by insurance or indemnity, our insurers or indemnifying parties may dispute coverage or may be unable to meet their obligations or the amount of our insurance or indemnification coverage may be inadequate. We cannot assure you that we will be able to obtain insurance coverage in the future, or that insurance will continue to be available on a cost-effective basis, if at all. Moreover, even if claims brought against us are unsuccessful or without merit, we would have to defend ourselves against such claims. The defense of any such actions may be time-consuming and costly, and may distract our management's attention. As a result, we may incur significant expenses and may be unable to effectively operate our business. NEGATIVE PUBLICITY REGARDING THE MANAGED CARE INDUSTRY MAY HARM OUR BUSINESS AND OPERATING RESULTS. In the past, the managed care industry has received negative publicity. This publicity has led to increased legislation, regulation, review of industry practices and private litigation in the commercial sector. These factors may adversely affect our ability to market our services, require us to change our services and increase the regulatory burdens under which we operate, further increasing the costs of doing business and adversely affecting our operating results. RESULTS OF OPERATIONS INTRODUCTION The following discussion and analysis presents a review of the Company as of June 30, 2004 and its results of operations for the three months and six months ended June 30, 2004. This Management's Discussion and Analysis of Financial Condition and Results of Operation should be read in conjunction with the consolidated financial statements as well as the Management's Discussion and Analysis of Financial Condition and Results of Operation included in the Company's 2003 Annual Report on Form 10-K. OVERVIEW Our principal business segments are: Career Agency, Senior Market Brokerage, Medicare Advantage and Administrative Services. We also report the activities of our holding company in a separate segment. See Note 14 - Business Segment Information in our consolidated financial statements included in this Form 10-Q for a description of our segments. 31 CRITICAL ACCOUNTING POLICIES Our consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States ("GAAP"). The preparation of our financial statements in conformity with GAAP requires us to make estimates and assumptions that affect the amounts of assets and liabilities and disclosures of assets and liabilities reported by us at the date of the financial statements and the revenues and expenses reported during the reporting period. As additional information becomes available or actual amounts become determinable, the recorded estimates may be revised and reflected in operating results. Actual results could differ from those estimates. Accounts that, in our judgment, are most critical to the preparation of our financial statements include policy liabilities and accruals, deferred policy acquisition costs, intangible assets, valuation of certain investments and deferred income taxes. There have been no changes in our critical accounting policies during the current quarter. Policy related liabilities We calculate and maintain reserves for the estimated future payment of claims to our policyholders using the same actuarial assumptions that we use in the pricing of our products. For our accident and health insurance business, we establish an active life reserve plus a liability for due and unpaid claims, claims in the course of settlement and incurred but not reported claims, as well as a reserve for the present value of amounts not yet due on claims. Many factors can affect these reserves and liabilities, such as economic and social conditions, inflation, hospital and pharmaceutical costs, changes in doctrines of legal liability and extra contractual damage awards. Therefore, the reserves and liabilities we establish are based on extensive estimates, assumptions and prior years' statistics. When we acquire other insurance companies or blocks of insurance, our assessment of the adequacy of transferred policy liabilities is subject to similar estimates and assumptions. Establishing reserves is an uncertain process, and it is possible that actual claims will materially exceed our reserves and have a material adverse effect on our results of operations and financial condition. Our net income depends significantly upon the extent to which our actual claims experience is consistent with the assumptions we used in setting our reserves and pricing our policies. If our assumptions with respect to future claims are incorrect, and our reserves are insufficient to cover our actual losses and expenses, we would be required to increase our liabilities resulting in reduced net income and shareholders' equity. The reserves that we record are often different than the reserves recorded by unaffiliated reinsurers that participate in any of our risks. In July 2004, the 50% quota share reinsurer of our Freedom Care block, a health insurance product, informed us that it was adding $7.0 million to its own claim reserve, bringing its reserve for its quota share of the business to $16.3 million. After extensive discussion with the reinsurer, we do not believe that, on the basis of currently available information, the posting of such additional reserves is required. During the third quarter, we will perform a detailed study of the various assumptions used to derive this reserve, primarily claim continuance assumptions, to verify this finding, and record additional reserves if required. We do not believe that any potential adjustment will be material. Deferred policy acquisition costs The cost of acquiring new business, principally non-level commissions and agency production, underwriting, policy issuance, and associated costs, all of which vary with, and are primarily related to the production of new and renewal business, have been deferred. For interest-sensitive life and annuity products, these costs are being amortized in relation to the present value of expected gross profits on the policies arising principally from investment, mortality and expense margins in accordance with SFAS No. 97, "Accounting and Reporting by Insurance Enterprises for Certain Long-Duration Contracts and for Realized Gains and Losses from the Sale of Investments". For other life and health products, these costs are amortized in proportion to premium revenue using the same assumptions used in estimating the liabilities for future policy benefits in accordance with SFAS No. 60, "Accounting and Reporting by Insurance Enterprises." 32 The determination of expected gross profits for intrest-sensitive products is an inherently uncertain process that relies on assumptions including projected interest rates, the persistency of the policies issued as well as anticipated benefits, commissions and expenses. It is possible that the actual profits from the business will vary materially from the assumptions used in the determination and amortization of deferred acquisition costs. Deferred policy acquisition costs are written off to the extent that it is determined that future policy premiums and investment income or gross profits would not be adequate to cover related losses and expenses. Present Value of Future Profits and other Intangibles Business combinations accounted for as a purchase result in the allocation of the purchase consideration to the fair values of the assets and liabilities acquired, including the present value of future profits, establishing such fair values as the new accounting basis. The present value of future profits is based on an estimate of the cash flows of the in force business acquired, discounted to reflect the present value of those cash flows. The discount rate selected depends upon the general market conditions at the time of the acquisition and the inherent risk in the transaction. Purchase consideration in excess of the fair value of net assets acquired, including the present value of future profits and other identified intangibles, for a specific acquisition, is allocated to goodwill. Allocation of purchase price is performed in the period in which the purchase is consummated. Adjustments, if any, in subsequent periods relate to resolution of pre-acquisition contingencies and refinements made to estimates of fair value in connection with the preliminary allocation. Amortization of present value of future profits is based upon the pattern of the projected cash flows of the in-force business acquired, over periods ranging from ten to forty years. Other identified intangibles are amortized over their estimated lives. On a periodic basis, management reviews the unamortized balances of present value of future profits, goodwill and other identified intangibles to determine whether events or circumstances indicate the carrying value of such assets is not recoverable, in which case an impairment charge would be recognized. Management believes that no impairments of present value of future profits, goodwill or other identified intangibles existed as of June 30, 2004. Investment valuation Fair value of investments is based upon quoted market prices, where available, or on values obtained from independent pricing services. For certain mortgage and asset-backed securities, the determination of fair value is based primarily upon the amount and timing of expected future cash flows of the security. Estimates of these cash flows are based upon current economic conditions, past credit loss experience and other circumstances. We regularly evaluate the amortized cost of our investments compared to the fair value of those investments. Impairments of securities generally are recognized when a decline in fair value below the amortized cost basis is considered to be other-than-temporary. Generally, we consider a decline in fair value to be other-than-temporary when the fair value of an individual security is below amortized cost for an extended period and we do not believe that recovery in fair value is probable. Impairment losses for certain mortgage and asset-backed securities are recognized when an adverse change in the amount or timing of estimated cash flows occurs, unless the adverse change is solely a result of changes in estimated market interest rates. The cost basis for securities determined to be impaired are reduced to their fair value, with the excess of the cost basis over the fair value recognized as a realized investment loss. 33 Income taxes We use the asset and liability method to account for deferred income taxes. Under the asset and liability method, deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date of a change in tax rates. We establish valuation allowances on our deferred tax assets for amounts that we determine will not be recoverable based upon our analysis of projected taxable income and our ability to implement prudent and feasible tax planning strategies. Increases in these valuation allowances are recognized as deferred tax expense. Subsequent determinations that portions of the valuation allowances are no longer necessary are reflected as deferred tax benefits. To the extent that valuation allowances were established in conjunction with acquisitions, changes in those allowances are first applied to increasing or decreasing the goodwill (but not below zero) or other intangibles related to the acquisition and then applied as an increase or decrease in income tax expense. ACQUISITIONS AND FINANCING ACTIVITY Acquisition of Heritage Health Systems, Inc. On May 28, 2004, the Company acquired Heritage Health Systems, Inc. ("Heritage"), a privately owned managed care company that operates Medicare Advantage plans in Houston and Beaumont Texas, for $98 million in cash plus transaction costs of $1.6 million. Founded in 1995, Heritage generates its revenues and profits from three sources. First, Heritage owns an interest in SelectCare of Texas, a health plan that offers coverage to Medicare beneficiaries under a contract with the federal government's Centers for Medicare & Medicaid Services, ("CMS"). Next, Heritage operates three separate Management Service Organizations ("MSO's") that manage the business of SelectCare and two affiliated Independent Physician Associations ("IPA's"). Last, Heritage participates in the profits derived from these IPA's. The acquisition was financed with $66.5 million of net proceeds derived from the amendment of the Company's credit facility (See Note 10 - Loan Payable) and $33.1 million of cash on hand. As of July 31, 2004, Heritage had approximately 17,000 Medicare members and annualized revenues of approximately $142 million. Operating results generated by Heritage prior to May 28, 2004, the date of acquisition, are not included in the Company's consolidated financial statements. Refer to Note 3 - Business Combinations in our consolidated financial statements included in this Form 10-Q for additional information on the acquisition. 2004 Amendment of Credit Agreement In connection with the acquisition of Heritage (see Note 3 - Business Combinations in our consolidated financial statements included in this Form 10-Q) on May 28, 2004, we amended our credit facility to increase the term loan to $105 million from $36.4 million (the balance outstanding at May 28, 2004). We used the proceeds to fund the purchase of Heritage. Under the amended credit agreement, the interest rate was reduced to 225 basis points over the London Inter Bank Offering Rate. (Refer to Note 10 - Loan Payable in our consolidated financial statements included in this Form 10-Q). Acquisition of Guarantee Reserve Marketing Organization Effective July 1, 2003, we entered into an agreement with Swiss Re and its newly acquired subsidiary, Guarantee Reserve Life Insurance Company ("Guarantee Reserve"), to acquire Guarantee Reserve's marketing organization including all rights to do business with its field force. The primary product sold by this marketing organization is low face amount whole life insurance. Beginning July 1, 2003, the Guarantee Reserve field force continued to write this business in Guarantee Reserve, with us administering all new business and assuming 50% of the risk through a quota share reinsurance arrangement. Beginning in the second quarter of 2004, as the products were approved for sale in each state, the new business was written by our subsidiaries, with 50% of the risk ceded to Swiss Re. 34 Recapture of Reinsurance Ceded Effective April 1, 2003, our subsidiary, American Pioneer entered into agreements to recapture approximately $48 million of Medicare Supplement business that had previously been reinsured to Transamerica Occidental Life Insurance Company, Reinsurance Division ("Transamerica") under two quota share contracts. In 1996, American Pioneer entered into two reinsurance treaties with Transamerica. Pursuant to the first of these contracts, American Pioneer ceded to Transamerica 90% of approximately $50 million of annualized premium that it had acquired from First National Life Insurance Company in 1996. Under the second contract, as subsequently amended, American Pioneer agreed to cede to Transamerica 75% of certain new business from October 1996 through December 31, 1999. As of April 1, 2003, approximately $27 million remained ceded under the First National treaty and approximately $16 million remained ceded under the new business treaty. As part of an effort to exit certain non-core lines of business, Transamerica approached the Company in 2002 to determine our interest in recapturing the two treaties. Under the terms of the recapture agreements, Transamerica transferred approximately $18 million in cash to American Pioneer to cover the statutory reserves recaptured by American Pioneer. No ceding allowance was paid by American Pioneer in the recapture. American Pioneer currently retains 100% of the risks on the current in force amount remaining of the block of $48 million of Medicare Supplement business. There was no gain or loss reported on these recapture agreements. Acquisition of Pyramid Life On March 31, 2003, we acquired all of the outstanding common stock of Pyramid Life. Pyramid Life specializes in selling health and life insurance products to the senior market, including Medicare Supplement and Select, long term care, life insurance, and fixed annuities. With this acquisition, we acquired a $120 million block of in-force business, as well as a career sales force that is skilled in selling senior market insurance products. Pyramid Life markets its products in 26 states through a career agency sales force operating out of Senior Solutions Sales Centers. During the full year 2003, Pyramid Life agents produced more than $27 million of annualized new sales. Following a transition period that took approximately ten months, the Pyramid Life business has been fully transitioned into our existing operations, where we will be able to take advantage of increased scale and efficiencies. Operating results generated by Pyramid Life prior to the date of acquisition are not included in our consolidated financial statements. Refer to Note 3 - Business Combinations in our consolidated financial statements included in this Form 10-Q for additional information on the acquisition. 2003 Refinancing of Debt Prior to March 31, 2003, we had $38 million outstanding on our then existing term loan credit facility. In connection with the acquisition of Pyramid Life (see Note 3 - Business Combinations in our consolidated financial statements included in this Form 10-Q) on March 31, 2003, we entered into a new $80 million credit facility consisting of a $65 million term loan and a $15 million revolving loan facility. We used the proceeds from the new term loan to repay the balance outstanding on our then existing term loan and to fund the purchase of Pyramid Life. The early extinguishment of the existing debt resulted in the immediate amortization of the related capitalized loan origination fees, resulting in a pre-tax expense of approximately $1.8 million. A portion of the proceeds from Trust preferred issuances in May 2003 and October 2003 (see the discussion below) were used to reduce the balance of the term loan by $21.0 million during 2003. (Refer to Note 10 - Loan Payable in our consolidated financial statements included in this Form 10-Q). Trust Preferred Securities Issuances During 2003, we issued $60.0 million of fixed and floating rate trust preferred securities through subsidiary trusts, which including the $15.0 million issued in December 2002, results in a total of $75 million of such securities outstanding. A portion of the proceeds was used to repay our existing debt and the balance was retained at the parent company for general corporate purposes (for more detailed information, see Note 11 - Other Long Term Debt in our consolidated financial statements included in this Form 10-Q). 35 RESULTS OF OPERATIONS - CONSOLIDATED OVERVIEW The following table reflects income from each of our segments(1) and contains a reconciliation to reported net income: THREE MONTHS ENDED SIX MONTHS ENDED JUNE 30, JUNE 30, ------------------------- ----------------------------- 2004 2003 2004 2003 --------- --------- ----------- ---------- (In thousands) Career Agency (1) $ 12,845 $ 9,720 $ 26,289 $ 19,190 Senior Market Brokerage (1) 5,473 5,352 8,954 8,408 Medicare Advantage (1) 838 - 838 - Administrative Services (1) 3,333 2,632 6,487 5,197 Corporate & Eliminations (2,774) (2,244) (5,259) (5,794) Realized gains (losses) 210 1,185 3,801 1,295 --------- --------- ----------- ---------- Income before income taxes (1) 19,925 16,645 41,110 28,296 Income taxes, excluding capital gains (6,800) (5,231) (12,853) (9,913) Income taxes on capital gains (74) (414) (1,330) (454) Income taxes on early extinguishment of debt - - - 619 --------- --------- ----------- ---------- Total income taxes (6,874) (5,645) (14,183) (9,748) --------- --------- ----------- ---------- Net income $ 13,051 $ 11,000 $ 26,927 $ 18,548 ========= ========= =========== ========== Per Share Data (Diluted): Net income $ 0.23 $ 0.20 $ 0.48 $ 0.34 ========= ========= =========== ========== (1) We evaluate the results of operations of our segments based on income before realized gains and income taxes. Management believes that realized gains and losses are not indicative of overall operating trends. This differs from generally accepted accounting principles, which includes the effect of realized gains in the determination of net income. The schedule above reconciles our operating income to net income in accordance with generally accepted accounting principles. Three months ended June 30, 2004 and 2003 Net income for the second quarter of 2004 increased 19% to $13.1 million, or $0.23 per share, compared to $11.0 million, or $0.20 per share in 2003. During the second quarter of 2004, we recognized realized gains, net of tax of $0.1 million, or $0.00 per share, compared to realized gains, net of tax of $0.8 million, or $0.01 per share in 2003. Our overall effective tax rate was 34.5% for the second quarter of 2004 as compared to 33.9% for the second quarter of 2003. Our Career Agency segment results improved by $3.1 million, or 32%, to $12.8 million in the second quarter of 2004 compared to the second quarter of 2003. Senior Market Brokerage segment second quarter 2004 results increased $0.1 million, or 2%, to $5.5 million compared to 2003. Administrative Services segment income improved by $0.7 million, or 27%, compared to the second quarter of 2003. This improvement is primarily a result of the growth in premiums managed. The loss from the Corporate segment increased by $0.5 million, or 24%, compared to the second quarter of 2003. 36 Six months ended June 30, 2004 and 2003 Net income for the first six months of 2004 increased 45% to $26.9 million, or $0.48 per share, compared to $18.5 million, or $0.34 per share in 2003. During the six months of 2004, we recognized realized gains, net of tax of $2.5 million, or $0.04 per share, compared to realized gains, net of tax of $0.8 million, or $0.02 per share in 2003. The realized gains in 2004 were primarily generated at Penncorp Life (Canada) as a result of the sale of investments to fund the dividend of approximately $19.6 million paid to the parent company during the first quarter of 2004 and the tax payments made during the first quarter of 2004 relating to 2003 taxable income. See "Liquidity and Capital Resources - Obligations of the Parent Company to Affiliates" for additional information regarding the dividend. Our overall effective tax rate was 34.5% for the first six months of both 2004 and 2003. Our Career Agency segment results improved by $7.1 million, or 37%, to $26.3 million in the first six months of 2004 compared to the first six months of 2003, primarily as a result of the acquisition of Pyramid Life, as well as the strengthening of the Canadian dollar. Senior Market Brokerage segment first six months 2004 results increased $0.5 million, or 7%, to $9.0 million compared to 2003. Administrative Services segment income improved by $1.3 million, or 25%, compared to the first six months of 2003. This improvement is primarily a result of the growth in premiums managed. The loss from the Corporate segment decreased by $0.5 million, or 9%, compared to the first six months of 2003. During the first six months of 2003, the segment reported a charge relating to the early extinguishment of debt that was incurred during the first quarter of 2003, that did not recur in 2004. SEGMENT RESULTS - CAREER AGENCY THREE MONTHS ENDED SIX MONTHS ENDED JUNE 30, JUNE 30, ----------------------- ---------------------- 2004 2003 2004 2003 ------- ------- ------- ------ (In thousands) Net premiums and policyholder fees: Life and annuity $ 5,885 $ 5,297 $ 11,777 $ 9,166 Accident & health 59,671 55,870 120,428 84,699 ------- ------- --------- -------- Net premiums 65,555 61,167 132,205 93,865 Net investment income 9,666 9,589 19,390 18,116 Other income 77 88 186 202 ------- ------- --------- -------- Total revenue 75,298 70,844 151,781 112,183 ------- ------- --------- -------- Policyholder benefits 41,246 40,444 83,626 59,554 Interest credited to policyholders 1,921 1,816 3,780 2,879 Change in deferred acquisition costs (7,977) (6,114) (15,882) (10,734) Amortization of present value of future profits 510 848 1,254 848 Commissions and general expenses, net of allowances 26,753 24,130 52,714 40,046 ------- ------- --------- -------- Total benefits, claims and other deductions 62,453 61,124 125,492 92,993 ------- ------- --------- -------- Segment income $12,845 $ 9,720 $ 26,289 $ 19,190 ======= ======= ========= ======== Three Months ended June 30, 2004 and 2003 Our Career Agency segment results improved by $3.1 million, or 32%, to $12.8 million in the second quarter of 2004 compared to the second quarter of 2003. The operations of Penncorp Life (Canada), which are included in the Career Agency segment results, are transacted using the Canadian dollar as the functional currency. The Canadian dollar has strengthened relative to the U.S. dollar. The average conversion rate increased 3%, to C$0.7362 per US$1.00 for the three months ended June 30, 2004, from C$0.7143 per US$1.00 for the same period of 2003. This strengthening added approximately $0.1 million to the Career Agency segment results for 2004, compared to 2003. See discussion below under the heading "Quantitative and Qualitative Disclosures about Market Risk" for additional information. REVENUES. Net premiums during the three months ended June 30, 2004 for the Career Agency 37 segment increased by approximately $4.4 million, or 7%, compared to 2003. Canadian premiums accounted for approximately 20% of the net premiums of this segment in 2004 and 22% of the net premiums in 2003. Our Career agents also sold $8.1 million of fixed annuities during the three months ended June 30, 2004, compared to $15.7 million in 2003. Annuity deposits are not considered premiums for reporting in accordance with generally accepted accounting principles. Net investment income was relatively flat, compared to the second quarter of 2003. The increase in the segment's invested assets was offset by a decrease in overall investment yields. BENEFITS, CLAIMS AND OTHER DEDUCTIONS. Policyholder benefits, including the change in reserves, increased by $0.8 million, or 2%, during the second quarter of 2004 compared to 2003, primarily as a result of the increase in business in force. Overall loss ratios for the segment decreased to 63% in 2004 from 66% in 2003. Interest credited increased by $0.1 million, due to the increase in annuity balances, offset by a reduction in credited rates. The increase in deferred acquisition costs was approximately $1.9 million more in the second quarter of 2004, compared to the increase in the second quarter of 2003. This is directly related to the increase in the new business added by Pyramid Life, as well as continued sales of annuities generated by the segment. The amortization of the present value of future profits relates to the intangibles acquired with Pyramid Life. Commissions and general expenses increased by approximately $2.6 million, or 11%, in the second quarter of 2004 compared to 2003. Six Months ended June 30, 2004 and 2003 Our Career Agency segment results improved by $7.1 million, or 37%, to $26.3 million in the first six months of 2004 compared to the first six months of 2003, primarily as a result of the acquisition of Pyramid Life, as well as the strengthening of the Canadian dollar. The operations of Penncorp Life (Canada), which are included in the Career Agency segment results, are transacted using the Canadian dollar as the functional currency. The Canadian dollar has strengthened relative to the U.S. dollar. The average conversion rate increased 9%, to C$0.7474 per US$1.00 for the six months ended June 30, 2004, from C$0.6877 per US$1.00 for the same period of 2003. This strengthening added approximately $0.4 million to the Career Agency segment results for 2004, compared to 2003. See discussion below under the heading "Quantitative and Qualitative Disclosures about Market Risk" for additional information. REVENUES. Net premiums during the six months ended June 30, 2004 for the Career Agency segment increased by approximately $38.3 million, or 41%, compared to 2003, primarily as a result of the $35.2 million increase in premiums from the Pyramid Life business. Canadian premiums accounted for approximately 22% of the net premiums of this segment in 2004 and 40% of the net premiums in 2003. Net Canadian premiums increased approximately $1.4 million, however, the percentage of Canadian premiums dropped as a result of the increase in U.S. premiums from the addition of the Pyramid Life business. Our Career agents also sold $26.9 million of fixed annuities during the six months ended June 30, 2004, compared to $32.2 million in 2003. Annuity deposits are not considered premiums for reporting in accordance with generally accepted accounting principles. Net investment income increased by approximately $1.3 million, or 7%, compared to the first six months of 2003. The increase is due to an increase in the segment's invested assets from the acquisition of Pyramid Life (net of the assets used to fund a portion of the acquisition) and the sale of annuities, offset by a decrease in overall investment yields. BENEFITS, CLAIMS AND OTHER DEDUCTIONS. Policyholder benefits, including the change in 38 reserves, increased by $23.7 million, or 40%, during the first six months of 2004 compared to 2003, primarily as a result of the increase in business in force. Approximately $23.6 million of the increase relates to the Pyramid Life business added in 2003. Overall loss ratios for the segment decreased to 63% in 2004 from 64% in 2002. Interest credited increased by $0.9 million, due to the increase in annuity balances as a result of the continued sales and the Pyramid business added in 2003, offset by a reduction in credited rates. The increase in deferred acquisition costs was approximately $5.1 million more in the first six months of 2004, compared to the increase in the first six months of 2003. This is directly related to the increase in the new business added by Pyramid Life, as well as continued sales of annuities generated by the segment. The amortization of the present value of future profits relates to the intangibles acquired with Pyramid Life. Commissions and general expenses increased by approximately $12.7 million, or 32%, in the first six months of 2004 compared to 2003. Approximately $9.6 million of the increase relates to the Pyramid Life business, with the balance relating primarily to the increase in the segment's new business. SEGMENT RESULTS - SENIOR MARKET BROKERAGE THREE MONTHS ENDED SIX MONTHS ENDED JUNE 30, JUNE 30, ------------------------ ----------------------- 2004 2003 2004 2003 ------- ------- --------- -------- (In thousands) Net premiums and policyholder fees: Life and annuity $ 7,388 $ 5,004 $ 13,635 $ 9,249 Accident & health 61,716 52,482 124,910 94,725 ------- ------- --------- -------- Net premiums 69,104 57,486 138,545 103,974 Net investment income 6,360 5,866 12,677 11,773 Other income 635 96 399 165 ------- ------- --------- -------- Total revenue 76,098 63,448 151,621 115,912 ------- ------- --------- -------- Policyholder benefits 49,757 42,571 101,887 78,867 Interest credited to policyholders 2,337 2,105 4,698 4,174 Change in deferred acquisition costs (6,924) (4,943) (15,340) (8,574) Amortization of present value of future profits 68 138 143 171 Commissions and general expenses, net of allowances 25,387 18,225 51,279 32,866 ------- ------- --------- -------- Total benefits, claims and other deductions 70,626 58,096 142,667 107,504 ------- ------- --------- -------- Segment income $ 5,473 $ 5,352 $ 8,954 $ 8,408 ======= ======= ========= ======== The table below details the gross premiums and policyholder fees collected for the major product lines in the Senior Market Brokerage segment and the corresponding average amount of net premium retained after reinsurance. We reinsure a substantial portion of our Senior Market Brokerage products to unaffiliated third party reinsurers under various quota share coinsurance agreements. Medicare supplement/select written premium is reinsured under quota share coinsurance agreements ranging between 50% and 75% based upon the geographic distribution of the underlying policies. We have also acquired various blocks of Medicare supplement premium, which are 100% reinsured under quota share coinsurance agreements. Under our reinsurance agreements, we reinsure the claims incurred and commissions on a pro rata basis and receive additional expense allowances for policy issue, administration and premium taxes. In 2002 and 2003, we increased our retention on new Medicare supplement/select business, causing the percentage of net retained premium to increase as seen below. Additionally, the recapture of the Transamerica treaties, effective April 1, 2003, and the new life business for Guarantee Reserve, effective July, 1, 2003, increased the net retained premium. Beginning in 2004, all new Medicare supplement/select business is 100% retained. 39 2004 2003 ---------------------------- --------------------------- GROSS NET GROSS NET THREE MONTHS ENDED JUNE 30, PREMIUMS RETAINED PREMIUMS RETAINED - --------------------------- -------- -------- -------- -------- (In thousands) Medicare supplement/select $ 109,408 52% $ 105,244 45% Other senior supplemental health 6,707 61% 6,769 60% Other health 2,691 36% 3,844 32% Senior life insurance 5,476 80% 3,478 70% Other life 4,041 75% 3,363 65% --------- --------- Total gross premiums $ 128,323 54% $ 122,698 47% ========= ========= 2004 2003 -------------------------- ------------------------- GROSS NET GROSS NET SIX MONTHS ENDED JUNE 30, PREMIUMS RETAINED PREMIUMS RETAINED - ------------------------- -------- -------- -------- -------- (In thousands) Medicare supplement/select $ 225,133 51% $ 216,046 39% Other senior supplemental health 13,045 62% 13,263 60% Other health 5,242 36% 7,352 33% Senior life insurance 10,524 76% 6,070 65% Other life 7,384 76% 6,864 77% --------- --------- Total gross premiums $ 261,329 53% $ 249,595 42% ========= ========= Three Months ended June 30, 2004 and 2003 Senior Market Brokerage segment second quarter 2004 results increased $0.1 million, or 2%, to $5.5 million compared to 2003. REVENUES. Gross direct and assumed premium written increased $5.6 million, or 4.6%, over the second quarter of 2003. Medicare supplement/select premiums increased $4.2 million, or 4%, as a result of continued new sales, rate increases and better than assumed persistency. Senior life insurance premium increased by $2.0 million, or 57%, due to organic growth, as well as the addition of the premium written by the Guarantee Reserve marketing organization. These increases were partially offset by a decrease of $1.2 million, or 30%, in other health, primarily as a result of the normal lapsation of the run-off block of major medical business. Net premiums for the second quarter of 2004 increased by $11.6 million, or 20%, compared to the same period of 2003. Net premiums grew faster than gross premiums primarily as a result of our decision to reinsure fewer premiums and retain more risk on our new business. This is reflected in the increase in the percentage of the net amount of premium retained to 54% in 2004 from 47% in 2003. Approximately $4.2 million in annuity deposits were received during the three months ended June, 30, 2004 compared to $16.2 million during 2003. Annuity deposits are not considered premiums for reporting in accordance with generally accepted accounting principles. Net investment income increased by $0.5 million compared to the second quarter of 2003, due to an increase in the segment's invested assets of approximately $82 million, partially offset by an overall decline in investment yields. BENEFITS, CLAIMS AND OTHER DEDUCTIONS. Policyholder benefits, including the change in reserves, increased by approximately $7.2 million, or 16%, compared to the second quarter of 2003. The increase is due primarily to the increase in our net retained business as a result of the increase in our net retained new business premium. However, the overall loss ratios for the segment improved to 72% for the second quarter of 2004 from 74% for the second quarter of 2003. The loss ratios for our Medicare supplement/select business improved to 69.4% for the second quarter of 2004 from 70.0% in 2003. 40 Interest credited to policyholders increased by $0.4 million, or 22%, compared to the three months ended June 30, 2003 due to the continued increase in annuity balances. The increase in deferred acquisition costs in the second quarter of 2004 was approximately $2.0 million more than in the second quarter of 2003. The increase was driven by the increase in new life business written, as well as our higher retention on new business. Acquisition costs for life business are incurred on annualized premium written, including the $7.0 million of annualized premium written by the Guarantee Reserve marketing organization. Acquisition costs for annuities are based on the amount deposited, which is not considered premiums for reporting in accordance with generally accepted accounting principles. Commissions and other operating expenses increased by $7.2 million, or 39%, in the second quarter of 2004 compared to 2003. The following table details the components of commission and other operating expenses: THREE MONTHS ENDED JUNE 30, 2004 2003 - --------------------------- ---------------- ------------- (In thousands) Commissions $ 19,856 $ 20,641 Other operating costs 16,990 14,824 Reinsurance allowances (11,459) (17,240) ---------------- -------------- Commissions and general expenses, net of allowances $ 25,387 $ 18,225 ================ ============== The ratio of commissions to gross premiums decreased to 15.5% during the second quarter of 2004, from 16.8% in 2003, as a result of the growth of the in force renewal premium from better persistency and rate increases. Other operating costs as a percentage of gross premiums increased to 13.2% during the second quarter of 2004 compared to 12.1% in 2003, primarily as a result of the Guarantee Reserve business which generally has higher costs of acquisition compared to the segment's other lines of business. Commission and expense allowances received from reinsurers as a percentage of the premiums ceded decreased to 19.3% during the second quarter of 2004 compared to 26.4% in 2003, primarily due to the reduction in new business ceded and the affects of normal lower commission allowances on a growing base of renewal ceded business. Six Months ended June 30, 2004 and 2003 Senior Market Brokerage segment first six months 2004 results increased $0.5 million, or 7%, to $9.0 million compared to 2003. REVENUES. Gross direct and assumed premium written increased $11.7 million, or 4.7%, over the first six months of 2003. Medicare supplement/select premiums increased $9.1 million, or 4.2 %, over the first six months of 2003 as a result of continued new sales, rate increases and better than assumed persistency. Senior life insurance premium increased by $4.5 million, or 73%, due to organic growth, as well as the addition of the premium written by the Guarantee Reserve marketing organization. These increases were partially offset by a decrease of $2.1 million, or 29%, in other health, primarily as a result of the normal lapsation of the run-off block of major medical business. Net premiums for the first six months of 2004 increased by $34.6 million, or 33%, compared to the same period of 2003. Net premiums grew faster than gross premiums primarily as a result of the recapture of the Transamerica treaties and our decision to reinsure fewer premiums and retain more risk on our new business. This is reflected in the increase in the percentage of the net amount of premium retained to 53% in 2004 from 42% in 2003. Approximately $12.0 million in annuity deposits were received during the six months ended June 30, 2004 compared to $26.5 million during 2003. Annuity deposits are not considered premiums for reporting in accordance with generally accepted accounting principles. 41 Net investment income increased by $0.9 million compared to the first six months of 2003, due to an increase in the segment's invested assets of approximately $82 million, partially offset by an overall decline in investment yields. BENEFITS, CLAIMS AND OTHER DEDUCTIONS. Policyholder benefits, including the change in reserves, increased by approximately $22.8 million, or 29%, compared to the first six months of 2003. The increase is due primarily to the increase in our net retained business as a result of the recapture of the Transamerica treaties and the increase in our net retained new business premium. However, the overall loss ratios for the segment improved to 74% for the first six months of 2004 from 76% for the first six months of 2003. The loss ratios for our Medicare supplement/select business improved to 69.8% for the first six months of 2004 from 71.3% in 2003. Interest credited to policyholders increased by $0.7 million, or 18%, compared to the six months ended June 30, 2003 due to the continued increase in annuity balances. The increase in deferred acquisition costs in the first six months of 2004 was approximately $6.8 million more than in the first six months of 2003. The increase was driven by the increase in new life business written, as well as our higher retention on new business. Acquisition costs for life business are incurred on annualized premium written, including the $14.4 million of annualized premium written by the Guarantee Reserve marketing organization. Acquisition costs for annuities are based on the amount deposited, which is not considered premiums for reporting in accordance with generally accepted accounting principles. Commissions and other operating expenses increased by $18.4 million, or 56%, in the first six months of 2004 compared to 2003. The following table details the components of commission and other operating expenses: SIX MONTHS ENDED JUNE 30, 2004 2003 - ------------------------- ------------- ------------ (In thousands) Commissions $ 38,692 $ 41,546 Other operating costs 34,466 30,298 Reinsurance allowances (21,876) (38,978) ------------- ------------ Commissions and general expenses, net of allowances $ 51,279 $ 32,866 ============= ============ The ratio of commissions to gross premiums decreased to 14.8% during the first six months of 2004, from 16.6% in 2003, as a result of the growth of the in force renewal premium from better persistency and rate increases. Other operating costs as a percentage of gross premiums increased to 13.2% during the first six months of 2004 compared to 12.1% in 2003, primarily as a result of the Guarantee Reserve business which generally has higher costs of acquisition compared to the segment's other lines of business. Commission and expense allowances received from reinsurers as a percentage of the premiums ceded decreased to 17.8% during the first six months of 2004 compared to 26.8% in 2003, primarily due to the reduction in new business ceded, the recapture of the Transamerica treaties, and the effects of normal lower commission allowances on a growing base of renewal ceded business. 42 SEGMENT RESULTS - MEDICARE ADVANTAGE THREE MONTHS ENDED SIX MONTHS ENDED JUNE 30, JUNE 30, --------------------------- -------------------------- 2004 2003 2004 2003 ---------- ---------- ---------- ---------- (In thousands) Net premiums $ 11,937 $ - $ 11,937 $ - Net investment income 21 - 21 - ---------- ---------- ---------- ---------- Total revenue 11,958 - 11,958 - ---------- ---------- ---------- ---------- Medical expenses 8,642 - 8,642 - Amortization of intangible assets 266 - 266 - Commissions and general expenses 2,212 - 2,212 - ---------- ---------- ---------- ---------- Total benefits, claims and other deductions 11,120 - 11,120 - ---------- ---------- ---------- ---------- Segment income 838 - 838 - Depreciation, amortization and interest 266 266 ---------- ---------- ---------- ---------- Earnings before interest, taxes, depreciation and amortization(1) $ 1,104 $ - $ 1,104 $ - ========== ========== ========== ========== (1) In addition to segment income, we also evaluate the results of our Medicare Advantage segment based on earnings before interest, taxes, depreciation and amortization ("EBITDA"). EBITDA is a common alternative measure of performance used by investors, financial analysts and rating agencies. It is also a measure that is included in the fixed charge ratio required by the covenants for our outstanding bank debt. Accordingly, these groups use EBITDA, along with other measures, to estimate the value of a company and evaluate the Company's ability to meet its debt service requirements. While we consider EBITDA to be an important measure of comparative operating performance, it should not be construed as an alternative to segment income or cash flows from operating activities (as determined in accordance with generally accepted accounting principles). The Medicare Advantage segment includes the operations of Heritage and our other initiatives in Medicare managed care, including our Medicare Advantage private fee-for-service plans. Heritage generates its revenues and profits from three sources. First, Heritage owns an interest in SelectCare of Texas, a health plan that offers coverage to Medicare beneficiaries under a contract with the federal government's Centers for Medicare & Medicaid Services, ("CMS"). Next, Heritage operates three separate Management Service Organizations ("MSO's") that manage the business of SelectCare of Texas and two affiliated Independent Physician Associations ("IPA's"). Last, Heritage participates in the profits derived from these IPA's. The components of the revenues and results for the segment for the one month since acquisition or inception are as follows: SEGMENT REVENUES INCOME ----------- ---------- (in thousands) Health Plan $ 11,829 $ 247 Affiliated IPA's 8,083 579 MSO's and Corporate 1,932 303 Private Fee-for Service 125 (291) Eliminations (10,011) - ----------- ---------- Total $ 11,958 $ 838 =========== ========== Intrasegment revenues are reported on a gross basis in each of the above components of the Medicare Advantage segment. These intrasegment revenues are eliminated in the consolidation for the 43 segment totals. The eliminations include premiums received by the IPA's from the Health Plan totalling $8.1 million and Management fees received by the MSO's from the Health Plan and the IPA's totalling $1.9 million. Heritage operates a health plan through SelectCare of Texas, LLC ("SelectCare"), a provider sponsored organization ("PSO"). SelectCare is a Medicare Advantage coordinated care plan operating in Beaumont and Houston, Texas, which had 16,100 members as of May 28, 2004 (the date of acquisition) and receives its premiums primarily from CMS. SelectCare makes capitated risk payments to four IPA's in the Houston and Beaumont regions, two of which are affiliated IPAs. In addition, SelectCare retains the risk for certain other types of care, primarily out of area emergency transplants. In the month of June, SelectCare had 16,500 members enrolled, revenues of $11.8 million and had a medical loss ratio of 85.4%. Heritage participates in the profits from the two affiliated IPA's that receive capitated payments from SelectCare. During the month of June, the affiliated IPA's managed the care of 13,400 SelectCare members, Heritage earned $0.6 million on the $8.1 million in fees received from SelectCare. Heritage owns three MSO's that provide comprehensive management services to SelectCare and its affiliated IPAs as part of long-term management agreements. Services provided include strategic planning, provider network services, marketing, finance and accounting, enrollment, claims processing, information systems, utilization review, credentialing and quality management. During the month of June, these MSO's earned $0.3 million of income on $1.9 million of fees collected. Starting in the month of June, American Progressive, an insurance subsidiary of Universal American, began enrolling members in its private fee for service product, a Medicare Advantage program that allows its member to have more flexibility in the delivery of their health care services than other Medicare Advantage plans. In addition to premium received from CMS, American Progressive receives modest premium payments from the members as well. In June, American Progressive had 120 members enrolled, collecting $0.1 million of premium from CMS and the members, and a medical loss ratio of 80%. In addition, American Progressive incurred approximately $0.3 million in start-up expenses. SEGMENT RESULTS - ADMINISTRATIVE SERVICES THREE MONTHS SIX MONTHS ENDED JUNE 30, ENDED JUNE 30, ----------------------- --------------------- 2004 2003 2004 2003 ------- -------- ------ -------- (In thousands) Affiliated Fee Revenue Medicare supplement $ 7,079 $ 5,723 $14,281 $11,637 Long term care 712 647 1,405 1,319 Life insurance 1,048 196 2,102 388 Other 790 88 1,382 169 ------- ------- ------- ------- Total Affiliated Revenue 9,629 6,654 19,170 13,513 ------- ------- ------- ------- Unaffiliated Fee Revenue Medicare supplement 2,164 2,220 4,505 4,406 Long term care 1,518 1,626 2,921 4,366 Non-insurance products 379 450 778 726 Other 261 521 545 1,266 ------- ------- ------- ------- Total Unaffiliated Revenue 4,322 4,817 8,749 10,764 ------- ------- ------- ------- Service fee and other income 13,950 11,471 27,919 24,277 Net investment income 3 28 6 31 ------- ------- ------- ------- Total revenue 13,953 11,499 27,925 24,308 ------- ------- ------- ------- Amortization of present value of future profits 105 87 209 175 General expenses 10,515 8,780 21,229 18,936 ------- ------- ------- ------- Total expenses 10,620 8,867 21,438 19,111 ------- ------- ------- ------- Segment income 3,333 2,632 6,487 5,197 Depreciation, amortization and interest 534 517 1,069 978 ------- ------- ------- ------- Earnings before interest, taxes, depreciation and amortization $ 3,867 $ 3,149 $ 7,556 $ 6,175 ======= ======= ======= ======= (1) In addition to segment income, we also evaluate the results of our Administrative Services segment based on earnings before interest, taxes, depreciation and amortization ("EBITDA"). EBITDA is a common alternative measure of performance used by investors, financial analysts and rating agencies. It is also a measure that is included in the fixed charge ratio required by the covenants for our outstanding bank debt. Accordingly, these groups use EBITDA, along with other measures, to estimate the value of a company and evaluate the Company's ability to meet its debt service requirements. While we consider EBITDA to be an important measure of comparative operating performance, it should not be construed as an alternative to segment income or cash flows from operating activities (as determined in accordance with generally accepted accounting principles). Included in unaffiliated revenue are fees received to administer certain business of our insurance subsidiaries that is 100% reinsured to an unaffiliated reinsurer, which amounted to $2.9 million in the six 44 months ended June 30, 2004 and $3.5 million in for the same period of 2003. These fees, together with the affiliated revenue, were eliminated in consolidation. Three months ended June 30, 2004 and 2003 Administrative Services segment income improved by $0.7 million, or 27%, compared to the second quarter of 2003. This improvement is primarily a result of the growth in premiums managed. Earnings before interest, taxes, depreciation and amortization ("EBITDA") for this segment increased $0.7 million, or 23%, compared to the second quarter of 2003. Administrative Services fee revenue increased by $2.5 million, or 22%, as compared to the second quarter of 2003. Affiliated service fee revenue increased by $2.5 million compared to the second quarter of 2003 as a result of the increase in Medicare Supplement/Select business in force at our insurance subsidiaries, including Pyramid, for which CHCS began providing service effective January 1, 2004, and fees from the administration of the life insurance products sold by the Guarantee Reserve marketing organization that was acquired in July 2003. Unaffiliated service fee revenue was relatively unchanged from the second quarter of 2003. General expenses for the segment increased by $1.7 million, or 20%, due primarily to the increase in business. Six months ended June 30, 2004 and 2003 Administrative Services segment income improved by $1.3 million, or 25%, compared to the first six months of 2003. This improvement is primarily a result of the growth in premiums managed. EBITDA for this segment increased $1.4 million, or 22%, compared to the first six months of 2003. Administrative Services fee revenue increased by $3.6 million, or 15%, as compared to the first quarter of 2003. Affiliated service fee revenue increased by $4.9 million compared to the six months of 2003 as a result of the increase in Medicare Supplement/Select business in force at our insurance subsidiaries, including Pyramid, for which CHCS began providing service, effective January 1, 2004, and fees from the administration of the life insurance products sold by the Guarantee Reserve marketing organization that was acquired in July 2003. Unaffiliated service fee revenue decreased by approximately $1.2 million primarily due to the reduction in the fees from the underwriting work we performed for the consortium that is offering long term care to employees of the federal government and their families. The initial enrollment period for this program, for which we performed underwriting, began in the third quarter of 2002 and ended during the first quarter of 2003. General expenses for the segment increased by $2.3 million, or 12%, due primarily to the increase in business. SEGMENT RESULTS - CORPORATE The following table presents the primary components comprising the loss from the segment: THREE MONTHS ENDED SIX MONTHS ENDED JUNE 30, JUNE 30, ----------------------- ----------------------- 2004 2003 2004 2003 ------- ------- ------- ------- (In thousands) Interest cost of acquisition financing $ 1,762 $ 1,257 $ 3,285 $ 2,073 Early extinguishment of debt - - - 1,766 Amortization of capitalized loan origination fees 164 114 287 243 Stock-based compensation expense 23 91 46 182 Other parent company expenses, net 825 782 1,641 1,530 ------- ------- ------- ------- Segment loss $ 2,774 $ 2,244 $ 5,259 $ 5,794 ======= ======= ======= ======= 45 Three Months ended June 30, 2004 and 2003 The loss from the Corporate segment increased by $0.5 million, or 24%, compared to the second quarter of 2003. The increase was due to higher interest cost as a result of an increase in the amount of the debt outstanding during the quarter, relating to the amendment of our credit facility in connection with our acquisition of Heritage, offset in part, by a reduction in the weighted average interest rates, as compared to the same period of 2003. Our combined outstanding debt was $178.7 million at June 30, 2004 compared to $105.0 million at June 30, 2003. The weighted average interest rate on our loan payable decreased to 3.9% in 2004 from 4.3% in 2003. The weighted average interest rate on our other long term debt increased slightly to 6.3% for the six months ended June 30, 2004 and 6.0% for the same period of 2003. See "Liquidity and Capital Resources" for additional information regarding our loan payable and other long term debt. Six Months ended June 30, 2004 and 2003 The loss from the Corporate segment decreased by $0.5 million, or 9%, compared to the first six months of 2003. During the first six months of 2003, the segment reported a charge relating to the early extinguishment of debt that was incurred during the first quarter of 2003 that did not recur in 2004. In connection with the acquisition of Pyramid Life, we refinanced our debt. The early extinguishment of the existing debt resulted in the immediate amortization of the related capitalized loan origination fees, resulting in a pre-tax expense of approximately $1.8 million. Partially offsetting this was an increase in interest costs, as noted above. LIQUIDITY AND CAPITAL RESOURCES Our capital is used primarily to support the retained risks and growth of our insurance company subsidiaries and health plan and to support our parent company as an insurance holding company. In addition, we use capital to fund our growth through acquisitions of other companies, blocks of insurance or administrative service business. We require cash at our parent company to meet our obligations under our credit facility and our outstanding debentures held by our subsidiary, Pennsylvania Life. In January 2002, our parent company issued a debenture to Pennsylvania Life in conjunction with the transfer of the business of Pennsylvania Life's Canadian Branch to Penncorp Life (Canada). We anticipate funding the repayment of the debenture from dividends of Penncorp Life (Canada). We also require cash to pay the operating expenses necessary to function as a holding company (applicable insurance department regulations require us to bear our own expenses), and to meet the costs of being a public company. We believe that our current cash position, the availability of our $15.0 million revolving credit facility, the expected cash flows of our administrative service company and management service organizations (acquired in the acquisition of Heritage) and the surplus note interest payments from American Exchange (as explained below) can support our parent company obligations for the foreseeable future. However, there can be no assurance as to our actual future cash flows or to the continued availability of dividends from our insurance company subsidiaries. CONTRACTUAL OBLIGATIONS AND COMMERCIAL COMMITMENTS Credit Facility, as Amended in May 2004 In connection with the acquisition of Pyramid Life (see Note 3 - Business Combinations), the Company obtained an $80 million credit facility (the "Credit Agreement") on March 31, 2003 to repay the then existing loan and provide funds for the acquisition of Pyramid Life. The Credit Agreement consisted of a $65 million term loan which was drawn to fund the acquisition and a $15 million revolving loan facility. The Credit Agreement initially called for interest at the London Interbank Offering Rate ("LIBOR") for one, two or three months, at the option of the Company, plus 300 basis points. Effective March 31, 2004, the spread over LIBOR was reduced to 275 basis points in accordance with the terms of the Credit Agreement. Principal repayments were scheduled over a five-year period with a final maturity date of March 31, 2008. The Company incurred loan origination fees of approximately $2.1 million, which were capitalized and are being amortized on a straight-line basis over the life of the Credit Agreement. 46 In accordance with the Credit Agreement, 50% of the net proceeds from the $30 million Trust Preferred securities issued in May 2003 (see Note 11 - Other Long Term Debt) were used to pay down the term loan. In October 2003, $6.0 million of the proceeds from an additional $20 million Trust Preferred offering was used to further reduce the outstanding balance of the term loan. A waiver was requested and received to limit the required repayment from the proceeds of the Trust Preferred offering to $6.0 million. Future scheduled principal payments were reduced as a result of these repayments, primarily in 2006 and 2007. As of the end of the March 31, 2004, the outstanding balance of the term loan was $36.4 million. In connection with the acquisition of Heritage on May 28, 2004 (see Note 3 - Business Combinations), the Company amended the Credit Agreement by increasing the facility to $120 million from $80 million (the "Amended Credit Agreement"), including an increase in the term loan portion to $105 million from $36.4 million (the balance outstanding at May 28, 2004) and maintaining the $15 million revolving loan facility. None of the revolving loan facility has been drawn as of June 30, 2004. Under the Amended Credit Agreement, the spread over LIBOR was reduced to 225 basis points. Principal repayments are scheduled at $5.3 million per year over a five-year period with a final payment of $78.9 million due upon maturity on May 28, 2009. The Company incurred additional loan origination fees of approximately $2.1 million, which were capitalized and are being amortized on a straight-line basis over the life of the Amended Credit Agreement along with the continued amortization of the origination fees incurred in connection with the Credit Agreement. The Company pays an annual commitment fee of 50 basis points on the unutilized revolving loan facility. The obligations of the Company under the Amended Credit Facility are guaranteed by WorldNet Services Corp., CHCS Services Inc., CHCS Inc., Quincy Coverage Corporation, Universal American Financial Services, Inc., Heritage, HHS-HPN Network, Inc., Heritage Health Systems of Texas, Inc., PSO Management of Texas, LLC, HHS Texas Management, Inc. and HHS Texas Management LP (collectively the "Guarantors") and secured by substantially all of the assets of each of the Guarantors. In addition, as security for the performance by the Company of its obligations under the Amended Credit Facility, the Company, WorldNet Services Corp., CHCS Services Inc., Heritage and HHS Texas Management, Inc., have each pledged and assigned substantially all of their respective securities (but not more than 65% of the issued and outstanding shares of voting stock of any foreign subsidiary), all of their respective limited liability company and partnership interests, all of their respective rights, title and interest under any service or management contract entered into between or among any of their respective subsidiaries and all proceeds of any and all of the foregoing. The Amended Credit Facility requires the Company and its subsidiaries to meet certain financial tests, including a minimum fixed charge coverage ratio, a minimum risk based capital test and a minimum consolidated net worth test. The Amended Credit Facility also contains covenants, which among other things, limit the incurrence of additional indebtedness, dividends, capital expenditures, transactions with affiliates, asset sales, acquisitions, mergers, prepayments of other indebtedness, liens and encumbrances and other matters customarily restricted in such agreements. The Amended Credit Facility contains customary events of default, including, among other things, payment defaults, breach of representations and warranties, covenant defaults, cross-acceleration, cross-defaults to certain other indebtedness, certain events of bankruptcy and insolvency and judgment defaults. Due to the variable interest rate for this Credit Agreement, the Company would be subject to higher interest costs if short-term interest rates rise. The Company made regularly scheduled principal payments of $3.1 million and paid $1.0 million in interest and fees in connection with its credit facilities during the six months ended June 30, 2004. During the six months ended June 30, 2003, the Company made regularly scheduled principal payments of $2.8 million and paid $1.6 million in interest and fees in connection with its credit facilities 47 The following table shows the schedule of principal payments (in thousands) remaining on the Amended Credit Agreement, as of June 30, 2004, with the final payment in May 2009: 2004 (Remainder of year) $ 2,625 2005 5,250 2006 5,250 2007 5,250 2008 5,250 2009 80,063 ------------- $ 103,688 ============= 2003 Refinancing of Debt In January 2003, the Company made a scheduled principal payment of $2.8 million on its then current credit facility, and in March, 2003 made an additional principal payment of $5.0 million from a portion of the proceeds from the issuance of Trust Preferred securities (see Note 11 - Other Long Term Debt). These payments reduced the outstanding balance on its then current credit facility to $42.9 million, which was repaid on March 31, 2003 from the proceeds of the Credit Agreement obtained in connection with the acquisition of Pyramid Life. The early extinguishment of the then existing debt resulted in the immediate amortization of the related capitalized loan origination fees, resulting in a pre-tax expense of approximately $1.8 million. The Company has formed statutory business trusts, which exist for the exclusive purpose of issuing trust preferred securities representing undivided beneficial interests in the assets of the trust, investing the gross proceeds of the trust preferred securities in junior subordinated deferrable interest debentures of the Company (the "Junior Subordinated Debt") and engaging in only those activities necessary or incidental thereto. In accordance with the adoption of FIN 46R, the Company has deconsolidated the trusts. For further discussion of the adoption of FIN 46R, see Note 2 - Recent and Pending Accounting Pronouncements. Separate subsidiary trusts of the Company (the "Trusts") have issued a combined $75.0 million in thirty year trust preferred securities (the "Capital Securities") as of June 30, 2004, as detailed in the following table: Maturity Amount Spread Rate as of Date Issued Term Over LIBOR June 30, 2004 ---- -------------- ---- -------------- ------------- (In thousands) (Basis points) December 2032 $ 15,000 Fixed/Floating 400(1) 6.7% March 2033 10,000 Floating 400 5.1% May 2033 15,000 Floating 420 5.5% May 2033 15,000 Fixed/Floating 410(2) 7.4% October 2033 20,000 Fixed/Floating 395(3) 7.0% -------- $ 75,000 ======== (1) Effective September, 2003, the Company entered into a swap agreement whereby it will pay a fixed rate of 6.7% in exchange for a floating rate of LIBOR plus 400 basis points. The swap contract expires in December 2007. (2) The rate on this issue is fixed at 7.4% for the first five years, after which it is converted to a floating rate equal to LIBOR plus 410 basis points. (3) Effective April 29, 2004, the Company entered into a swap agreement whereby it will pay a fixed rate of 6.98% in exchange for a floating rate of LIBOR plus 395 basis points. The swap contract expires in October 2008. The Trusts have the right to call the Capital Securities at par after five years from the date of issuance. The proceeds from the sale of the Capital Securities, together with proceeds from the sale by the Trusts of their common securities to the Company, were invested in thirty-year floating rate Junior Subordinated Debt of the Company. From the proceeds of the trust preferred securities, $26.0 million was used to pay down debt during 2003. The balance of the proceeds has been used, in part to fund acquisitions, to provide capital to the Company's insurance subsidiaries to support growth and to be held for general corporate purposes. 48 The Capital Securities represent an undivided beneficial interest in the Trusts' assets, which consist solely of the Junior Subordinated Debt. Holders of the Capital Securities have no voting rights. The Company owns all of the common securities of the Trusts. Holders of both the Capital Securities and the Junior Subordinated Debt are entitled to receive cumulative cash distributions accruing from the date of issuance, and payable quarterly in arrears at a floating rate equal to the three-month LIBOR plus a spread. The floating rate resets quarterly and is limited to a maximum of 12.5% during the first sixty months. Due to the variable interest rate for these securities, the Company would be subject to higher interest costs if short-term interest rates rise. The Capital Securities are subject to mandatory redemption upon repayment of the Junior Subordinated Debt at maturity or upon earlier redemption. The Junior Subordinated Debt is unsecured and ranks junior and subordinate in right of payment to all present and future senior debt of the Company and is effectively subordinated to all existing and future obligations of the Company's subsidiaries. The Company has the right to redeem the Junior Subordinated Debt after five years from the date of issuance. The Company has the right at any time, and from time to time, to defer payments of interest on the Junior Subordinated Debt for a period not exceeding 20 consecutive quarters up to each debenture's maturity date. During any such period, interest will continue to accrue and the Company may not declare or pay any cash dividends or distributions on, or purchase, the Company's common stock nor make any principal, interest or premium payments on or repurchase any debt securities that rank equally with or junior to the Junior Subordinated Debt. The Company has the right at any time to dissolve the Trusts and cause the Junior Subordinated Debt to be distributed to the holders of the Capital Securities. The Company has guaranteed, on a subordinated basis, all of the Trusts' obligations under the Capital Securities including payment of the redemption price and any accumulated and unpaid distributions to the extent of available funds and upon dissolution, winding up or liquidation but only to the extent the Trusts have funds available to make such payments. The Capital Securities have not been and will not be registered under the Securities Act of 1933, as amended (the "Securities Act"), and will only be offered and sold under an applicable exemption from registration requirements under the Securities Act. The Company paid $2.2 million in interest in connection with the Junior Subordinated Debt during the six months ended June 30, 2004, and paid $0.4 million during the six months ended June 30, 2003. Lease Obligations We are obligated under certain lease arrangements for our executive and administrative offices in New York, Florida, Texas, and Ontario, Canada. Annual minimum rental commitments, subject to escalation, under non-cancelable operating leases (in thousands) are as follows: 2004 (Remainder of year) $ 1,194 2005 2,426 2006 2,275 2007 2,293 2008 2,196 Thereafter 7,337 -------- Totals $ 17,721 ======== In addition to the above, Pennsylvania Life and Penncorp Life (Canada) are the named lessees on approximately 57 properties occupied by our career agents for use as field offices. Our career agents reimburse Pennsylvania Life and Penncorp Life (Canada) the actual rent for these field offices. The total annual rent obligation for these field offices is approximately $905,000. 49 Obligations of the Parent Company to Affiliates In January 2002, our parent company issued an $18.5 million 8.5% debenture to Pennsylvania Life in connection with the transfer of the business of Pennsylvania Life's Canadian Branch to Penncorp Life (Canada). The debenture is scheduled to be repaid in full by the second quarter of 2005. Our parent company repaid principal of $11.6 million through December 31, 2003, reducing the outstanding balance to $6.9 million. During the six months ended June 30, 2004, the parent holding company repaid principal of $1.2 million. Our parent holding company paid $0.3 million in interest on these debentures during the six months ended June 30, 2004 and $0.6 million in the same period of 2003. The interest on these debentures is eliminated in consolidation. Dividends from Penncorp Life (Canada) funded the interest and principal paid on the debenture to date and it is anticipated that they will fund all future payments made on this debenture. Penncorp Life (Canada) is a Canadian insurance company. Canadian law provides that a life insurer may pay a dividend after such dividend declaration has been approved by its board of directors and upon at least 10 days prior notification to the Superintendent of Financial Institutions. Such a dividend is limited to retained net income (based on Canadian GAAP) for the preceding two years, plus net income earned for the current year. In considering approval of a dividend, the board of directors must consider whether the payment of such dividend would be in contravention of the Insurance Companies Act of Canada. During the first quarter of 2004, Penncorp Life (Canada) paid dividends of C$26.7 million (approximately US$20.0 million) to Universal American in 2004, relating to 2003 net income. The amount of the dividend was larger than normal due to a benefit received by Penncorp Life (Canada) from an actuarial experience study that allowed Penncorp Life (Canada) to reduce its policy reserves at December 31, 2003 on a Canadian GAAP basis. The actuarial experience study did not have an impact on Penncorp Life (Canada)'s policy reserves on a U.S. GAAP basis. This dividend was used primarily to fund a portion of the cost of the acquisition of Heritage. During the second quarter of 2004, Penncorp Life (Canada) paid dividends of C$1.8 million (US$1.3 million) relating to net income for the first quarter of 2004. We anticipate that Penncorp Life (Canada) will be able to pay dividends equal to its net income earned during the remainder of 2004. Administrative Service Company Liquidity for our administrative service company is measured by its ability to pay operating expenses. The primary source of liquidity is fees collected from clients. We believe that the sources of cash for our administrative service company exceed scheduled uses of cash and results in amounts available to dividend to our parent holding company. We measure the ability of the administrative service company to pay dividends based on its earnings before interest, taxes, depreciation and amortization ("EBITDA"). EBITDA for our administrative services segment was $7.6 million for the six months ended June 30, 2004. Insurance Subsidiary - Surplus Note Cash generated by our insurance company subsidiaries will be made available to our holding company, principally through periodic payments of principal and interest on the surplus note owed to our holding company by our subsidiary, American Exchange Life. As of June 30, 2004, the principal amount of the surplus note was $59.4 million. The note bears interest to our parent holding company at LIBOR plus 325 basis points. We anticipate that the surplus note will be primarily serviced by dividends from Pennsylvania Life, a wholly owned subsidiary of American Exchange, and by tax-sharing payments among the insurance companies that are wholly owned by American Exchange and file a consolidated Federal income tax return. American Exchange made principal payments totaling $5.1 million during the six months ended June 30, 2004. Our parent holding company made capital contributions to American Exchange amounting to $3.5 million during the six months ended June 30, 2004. No principal payments were made during the same period of 2003. American Exchange paid $1.3 million in interest on the surplus notes to our holding company during the six months ended June 30, 2004 and, $1.5 million for the same period of 2003. The interest on these debentures is eliminated in consolidation. 50 In March 2004, Pennsylvania Life declared and paid a dividend in the amount of $10.6 million to American Exchange. American Exchange made capital contributions of $4.0 million to American Progressive and $5.0 million to Union Bankers during the six months ended June 30, 2004. During the six months ended June 30, 2003, no dividends were declared or paid by the U.S. insurance company subsidiaries to American Exchange. On March 31, 2003, American Exchange received a capital contribution from its parent in the amount of $26.0 million. American Exchange, in turn, made capital a contribution of $26.0 million to Pennsylvania Life, primarily relating to the acquisition of Pyramid Life. Dividend payments by our U.S insurance companies to our holding company or to intermediate subsidiaries are limited by, or subject to the approval of the insurance regulatory authorities of each insurance company's state of domicile. Such dividend requirements and approval processes vary significantly from state to state. Pennsylvania Life was able to and did pay ordinary dividends of $10.6 million to American Exchange in March 2004. Pyramid Life is able to pay ordinary dividends of up to $1.5 million to Pennsylvania Life (its direct parent) with prior notice to the Kansas Insurance Department and Marquette would be able to pay ordinary dividends of up to $0.2 million to Constitution (its direct parent) without the prior approval from the Texas Insurance Department in 2004. American Exchange, American Pioneer, American Progressive and Union Bankers had negative earned surplus at June 30, 2004 and are not be able to pay dividends in 2004 without special approval. We do not expect that our other insurance subsidiaries will be able to pay ordinary dividends in 2004. Insurance Subsidiaries Liquidity for our insurance company subsidiaries is measured by their ability to pay scheduled contractual benefits, pay operating expenses, and fund investment commitments. Sources of liquidity include scheduled and unscheduled principal and interest payments on investments, premium payments and deposits and the sale of liquid investments. We believe that these sources of cash for our insurance company subsidiaries exceed scheduled uses of cash. Liquidity is also affected by unscheduled benefit payments including death benefits, benefits under accident and health insurance policies and interest-sensitive policy surrenders and withdrawals. The amount of surrenders and withdrawals is affected by a variety of factors such as credited interest rates for similar products, general economic conditions and events in the industry that affect policyholders' confidence. Although the contractual terms of substantially all of our in force life insurance policies and annuities give the holders the right to surrender the policies and annuities, we impose penalties for early surrenders. As of June 30, 2004 we held reserves that exceeded the underlying cash surrender values of our net retained in force life insurance and annuities by $31.5 million. Our insurance subsidiaries, in our view, have not experienced any material changes in surrender and withdrawal activity in recent years. Changes in interest rates may affect the incidence of policy surrenders and withdrawals. In addition to the potential impact on liquidity, unanticipated surrenders and withdrawals in a changed interest rate environment could adversely affect earnings if we were required to sell investments at reduced values in order to meet liquidity demands. We manage our asset and liability portfolios in order to minimize the adverse earnings impact of changing market rates. We seek to invest in assets that have duration and interest rate characteristics similar to the liabilities that they support. The net yields on our cash and invested assets decreased to 5.0% for the six months ended June 30, 2004 from 5.4% in the same period of 2003. A portion of these securities are held to support the liabilities for policyholder account balances, which liabilities are subject to periodic adjustments to their credited interest rates. The credited interest rates of the interest-sensitive policyholder account balances are determined by us based upon factors such as portfolio rates of return and prevailing market rates and typically follow the pattern of yields on the assets supporting these liabilities. 51 Our insurance subsidiaries are required to maintain minimum amounts of capital and surplus as required by regulatory authorities. Each of our insurance subsidiaries' statutory capital and surplus exceeds its respective minimum requirement. However, substantially more than such minimum amounts are needed to meet statutory and administrative requirements of adequate capital and surplus to support the current level of our insurance subsidiaries' operations. Additionally, the National Association of Insurance Commissioners ("NAIC") imposes regulatory risk-based capital ("RBC") requirements on life insurance enterprises. At June 30, 2004, all of our insurance subsidiaries maintained ratios of total adjusted capital to RBC in excess of the "authorized control level". The combined statutory capital and surplus, including asset valuation reserve, of our U.S. insurance subsidiaries totaled $122.2 million at June 30, 2004 and $110.5 million at June 30, 2003. Statutory net income for the six months ended June 30, 2004 was $3.8 million, which included net realized gains of $0.1 million, and for the six months ended June 30, 2003 was $5.1 million, which included net realized gains of $0.4 million. Penncorp Life (Canada) reports to Canadian regulatory authorities based upon Canadian statutory accounting principles that vary in some respects from U.S. statutory accounting principles. Penncorp Life (Canada)'s net assets based upon Canadian statutory accounting principles were C$58.8 million (US$43.6 million) as of June 30, 2004 and were C$59.8 million (US$44.4 million) as of June 30, 2003. Net income based on Canadian generally accepted accounting principles was C$4.4 million (US$3.3 million) for the six months ended June 30, 2004 and was C$4.1 million (US$2.8 million) for the six months ended June 30, 2003. Penncorp Life (Canada) maintained a Minimum Continuing Capital and Surplus Requirement Ratio ("MCCSR") in excess of the minimum requirement at June 30, 2004. Investments Our investment policy is to balance the portfolio duration to achieve investment returns consistent with the preservation of capital and maintenance of liquidity adequate to meet payment of policy benefits and claims. We invest in assets permitted under the insurance laws of the various states in which we operate. Such laws generally prescribe the nature, quality of and limitations on various types of investments that may be made. We do not currently have investments in partnerships, special purpose entities, real estate, commodity contracts, or other derivative securities. We currently engage the services of three investment advisors under the direction of the management of our insurance company subsidiaries and in accordance with guidelines adopted by the Investment Committees of their respective boards of directors. Conning Asset Management Company manages the portfolio of all of our United States subsidiaries, except for the portfolio of Pyramid Life, which is managed by Hyperion Capital. MFC Global Investment Management manages our Canadian portfolio. We invest primarily in fixed maturity securities of the U.S. Government and its agencies and in corporate fixed maturity securities with investment grade ratings of "BBB-" (Standard & Poor's Corporation), "Baa3" (Moody's Investor Service) or higher. Our current policy is not to invest in derivative programs or other hybrid securities, except for GNMA's, FNMA's and investment grade corporate collateralized mortgage obligations. As of June 30, 2004, 99.3% of our fixed maturity investments had investment grade ratings from Standard & Poor's Corporation or Moody's Investor Service. There were no non-income producing fixed maturities as of June 30, 2004. During the six months ended June 30, 2004, we did not write down the value of any fixed maturity securities. During the six months ended June 30, 2003, we wrote down the value of certain fixed maturity securities by $0.2 million. In each case, these write-downs represent our estimate of other than temporary declines in value and were included in net realized gains (losses) on investments in our consolidated statements of operations. As of June 30, 2004, our insurance company subsidiaries held cash and cash equivalents totaling $81.4 million, as well as fixed maturity securities that could readily be converted to cash with carrying values (and fair values) of $1.2 billion. RECENT AND PENDING ACCOUNTING PRONOUNCEMENTS Refer to Consolidated Financial Statements Note 2 - Recent and Pending Accounting Pronouncements. 52 ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK In general, market risk relates to changes in the value of financial instruments that arise from adverse movements in interest rates, equity prices and foreign exchange rates. We are exposed principally to changes in interest rates that affect the market prices of our fixed income securities as well as the cost of our variable rate debt. Additionally, we are exposed to changes in the Canadian dollar that affects the translation of the financial position and the results of operations of our Canadian subsidiary from Canadian dollars to U.S. dollars. Investment Interest Rate Sensitivity Our profitability could be affected if we were required to liquidate fixed income securities during periods of rising and/or volatile interest rates. However, we attempt to mitigate our exposure to adverse interest rate movements through a combination of active portfolio management and by staggering the maturities of our fixed income investments to assure sufficient liquidity to meet our obligations and to address reinvestment risk considerations. Our insurance liabilities generally arise over relatively long periods of time, which typically permits ample time to prepare for their settlement. Certain classes of mortgage-backed securities are subject to significant prepayment risk due to the fact that in periods of declining interest rates, individuals may refinance higher rate mortgages to take advantage of the lower rates then available. We monitor and adjust our investment portfolio mix to mitigate this risk. We regularly conduct various analyses to gauge the financial impact of changes in interest rate on our financial condition. The ranges selected in these analyses reflect our assessment as being reasonably possible over the succeeding twelve-month period. The magnitude of changes modeled in the accompanying analyses should not be construed as a prediction of future economic events, but rather, be treated as a simple illustration of the potential impact of such events on our financial results. The sensitivity analysis of interest rate risk assumes an instantaneous shift in a parallel fashion across the yield curve, with scenarios of interest rates increasing and decreasing 100 and 200 basis points from their levels as of June 30, 2004, and with all other variables held constant. A 100 basis point increase in market interest rates would result in a pre-tax decrease in the market value of our fixed income investments of $68.5 million and a 200 basis point increase in market interest rates would result in $134.6 million decrease. Similarly, a 100 basis point decrease in market interest rates would result in a pre-tax increase in the market value of our fixed income investments of $74.3 million and a 200 basis point decrease in market interest rates would result in a $151.9 million increase. Debt We pay interest on our term loan and a portion of our trust preferred securities based on the London Inter Bank Offering Rate ("LIBOR") for one, two or three months. Due to the variable interest rate for this loan, the Company would be subject to higher interest costs if short-term interest rates rise. We have attempted to mitigate our exposure to adverse interest rate movements by fixing the rate on $15.0 million of the trust preferred securities for a five year period through the contractual terms of the security at inception and an additional $35.0 million through the use of interest rate swaps. We regularly conduct various analyses to gauge the financial impact of changes in interest rate on our financial condition. The ranges selected in these analyses reflect our assessment as being reasonably possible over the succeeding twelve-month period. The magnitude of changes modeled in the accompanying analyses should not be construed as a prediction of future economic events, but rather, be treated as a simple illustration of the potential impact of such events on our financial results. 53 The sensitivity analysis of interest rate risk assumes scenarios increases or decreases in LIBOR of 100 and 200 basis points from their levels as of June 30, 2004, and with all other variables held constant. The following table summarizes the impact of changes in LIBOR, based on the weighted average balance outstanding and the weighted average interest rates for the six months ended June 30, 2004. Effect of Change in LIBOR on Pre-tax Income for the six months ended June 30, 2004 ----------------------------------------------- Weighted Weighted Average Average 200 Basis 100 Basis 100 Basis 200 Basis Description of Floating Interest Balance Point Point Point Point Rate Debt Rate Outstanding Decrease Decrease Increase Increase --------- ---- ----------- -------- -------- -------- -------- (in millions) Loan Payable 4.00% $48.2 $0.5 $ 0.3 $ (0.3) $ (0.5) Other long term debt 5.34% $25.0 0.2 0.1 (0.1) (0.2) ---- --------- ---------- ---------- Total $0.7 $ 0.4 $ (0.4) $ (0.7) ==== ========= ========== ========== We anticipate that the weighted average balance outstanding of our floating rate loan payable will increase to $75.8 million for the year ending December 31, 2004, as a result of the amendment of our credit agreement in connection with the acquisition of Heritage. As noted above, we have fixed the interest rate on $50 million of our $178.7 million of total debt outstanding, leaving $128.7 million of the debt exposed to rising interest rates. To mitigate the negative impact of rising interest rates on our debt, as of June 30, 2004 we have approximately $85.1 million of cash, $26.1 million in short duration floating rate investment securities and $24.1 million of fixed income securities maturing by December 31, 2004 totaling $135.3 million, all of which will be positively impacted by rising interest rates. Currency Exchange Rate Sensitivity Portions of our operations are transacted using the Canadian dollar as the functional currency. As of and for the six months ended June 30, 2004, approximately 11% of our assets, 10% of our revenues, excluding realized gains, and 14% of our income before realized gains and taxes were derived from our Canadian operations. As of and for the six months ended June 30, 2003, approximately 13% of our assets, 13% of our revenues, excluding realized gains, and 22% of our income before realized gains and taxes were derived from our Canadian operations. Accordingly, our earnings and shareholder's equity are affected by fluctuations in the value of the U.S. dollar as compared to the Canadian dollar. Although this risk is somewhat mitigated by the fact that both the assets and liabilities for our foreign operations are denominated in Canadian dollars, we are still subject to translation gains and losses. We periodically conduct various analyses to gauge the financial impact of changes in the foreign currency exchange rate on our financial condition. The ranges selected in these analyses reflect our assessment of what is reasonably possible over the succeeding twelve-month period. A 10% strengthening of the U.S. dollar relative to the Canadian dollar, as compared to the actual average exchange rate for the six months ended June 30, 2004, would have resulted in a decrease in our income before realized gains and taxes of approximately $0.5 million for the six months ended June 30, 2004 and a decrease in our shareholders' equity of approximately $2.6 million at June 30, 2004. A 10% weakening of the U.S. dollar relative to the Canadian dollar would have resulted in an increase in our income before realized gains and taxes of approximately $0.6 million for the six months ended June 30, 2004 and an increase in shareholders' equity of approximately $3.1 million at June 30, 2004. Our sensitivity analysis of the effects of changes in foreign currency exchange rates does not factor in any potential change in sales levels, local prices or any other variables. The magnitude of changes reflected in the above analysis regarding interest rates and foreign currency exchange rates should, in no manner, be construed as a prediction of future economic events, but rather as a simple illustration of the potential impact of such events on our financial results. 54 ITEM 4. CONTROLS AND PROCEDURES Evaluation of Disclosure Controls and Procedures Our management evaluated, with the participation of our principal executive and principal financial officers, the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the "Exchange Act")), as of June 30, 2004. Based on their evaluation, our principal executive and principal financial officers concluded that our disclosure controls and procedures were effective as of June 30, 2004. Change in Internal Control Over Financial Reporting There has been no change in our internal control over financial reporting (as defined in Rules 13a - 15(f) and 15d - 15(f) under the Exchange Act) that occurred during the quarter ended June 30, 2004 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting. PART II - OTHER INFORMATION ITEM 1. LEGAL PROCEEDINGS The Company has litigation in the ordinary course of business, including claims for medical, disability and life insurance benefits, and in some cases, seeking punitive damages. Management and counsel believe that after reserves and liability insurance recoveries, none of these will have a material adverse effect on the Company ITEM 2. CHANGES IN SECURITIES AND USE OF PROCEEDS Stock Repurchases (c)Total Number ((d) Maximum Number of (a) Total of Shares Shares (or Approximate Number of Purchased as Part Dollar Value) of Shares (b) Average of Publicly Shares That May Yet Be Repurchased Price Paid Announced Plans Purchased Under the Period (1) Per Share or Programs Plans or Programs - ----------------------- ------------- ------------- ------------------- ------------------------ April 2004 95 $ 11.69 95 715,554 May 2004 160 $ 10.89 160 715,394 June 2004 1,676 11.47 1,676 713,718 (1) All shares were purchased in private transactions. Sales of Securities not registered under the Securities Act During the Company's fiscal quarter ended June 30, 2004, the Company issued shares of its Common Stock on the dates and in the amounts set forth below to employees, as annual stock awards for performance rendered to the Company pursuant to the Company's 1998 Incentive Compensation Plan. Each of these shares was reissued from the Company's treasury stock. No proceeds were received by the Company in connection with the issuance of such shares. Each of these issuances was exempt from registration under the Securities Act pursuant to Section 4(2) thereof. The issuances did not involve any public offering and each employee received shares which were legended to indicate that such shares are not registered under the Securities Act and can not be transferred in the absence of such a registration or an exemption from registration. These share vest ratably over a four year period. Each employee who received such shares is a member of the Company's management. DATE OF NUMBER ISSUANCE OF SHARES - -------- --------- April 15, 2004 79,132 55 ITEM 3. DEFAULTS UPON SENIOR SECURITIES None ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS a. The annual meeting of the stockholders of Universal American Financial Corp. was held on May 26, 2004. b. All proposals were approved. c. All director nominees were elected. d. Certain matters voted upon at the meeting and votes cast with respect to such matters are as follows: Our shareholders voted on a proposal to amend our certificate of incorporation to increase the authorized shares of common stock from 80,000,000 to 100,000,000. FOR* BROKER NON-VOTES AGAINST ABSTAIN 40,225,890 6,145,074 1,150,561 5,403 Our shareholders voted on a proposal to increase the number of shares of common stock issuable under our 1998 Incentive Compensation Plan by 2,500,000 shares. FOR BROKER NON-VOTES AGAINST ABSTAIN 35,752,196 6,145,074 5,161,583 468,076 ELECTION OF DIRECTORS: VOTES VOTES DIRECTOR RECEIVED WITHHELD Richard A. Barasch 46,281,539 1,245,390 Bradley E. Cooper 47,463,909 63,020 Mark M. Harmeling 47,167,262 359,667 Bertram Harnett 46,578,672 948,257 Linda H. Lamel 47,167,019 359,910 Eric W. Leathers 47,459,315 62,777 Patrick J. McLaughlin 47,167,262 359,667 Robert A. Spass 47,464,152 62,777 Robert F. Wright 47,167,262 359,667 ITEM 5. OTHER INFORMATION None 56 ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K a. Exhibits 3 Certificate of Amendment, dated June 7, 2004, to the Company's Restated Certificate of Incorporation 11 Computation of Per Share Earnings Data required by Statement of Financial Accounting Standards No. 128, Earnings Per Share, is provided in Note 4 to the Consolidated Financial Statements in this report 31.1 Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 31.2 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 32.1 Certification of Chief Executive Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 32.2 Certification of Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. b. Reports on Form 8-K during the quarter ended June 30, 2004 1. Form 8-K filed on May 7, 2004 regarding the press release announcing results of operations and financial condition for the period ended March 31, 2004. 2. Form 8-K filed on June 1, 2004 regarding the press release announcing the completion of the acquisition of Heritage Health Systems, Inc. and the amended and restated credit agreement dated as of May 28, 2004. SIGNATURE Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. UNIVERSAL AMERICAN FINANCIAL CORP. By: /s/ Robert A. Waegelein ---------------------------- Robert A. Waegelein Executive Vice President and Chief Financial Officer Date: August 9, 2004 57