1 SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 10-Q |X| QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended: June 30, 2000 |_| TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to ---- ---- Commission file number 0-16284 NATIONAL TECHTEAM, INC. ------------------------- (Name of issuer in its charter) DELAWARE 38-2774613 --------- ------------------- (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification No.) 835 Mason Street, Suite 200, Dearborn, MI 48124 ------------------------------------------------- (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code: (313) 277-2277 --------------- Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. |X| Yes |_| No The number of shares of the registrant's only class of common stock outstanding at July 31, 2000 was 12,688,766. THIS REPORT CONTAINS FORWARD-LOOKING STATEMENTS WITHIN THE MEANING OF SECTION 27A OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED. ACTUAL RESULTS COULD DIFFER FROM THOSE PROJECTED IN THE FORWARD-LOOKING STATEMENTS AS A RESULT OF CERTAIN FACTORS DESCRIBED HEREIN INCLUDING THOSE SET FORTH UNDER "FACTORS AFFECTING FUTURE RESULTS" UNDER "MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS" AND ELSEWHERE IN, OR INCORPORATED BY REFERENCE INTO, THIS REPORT. 1 2 NATIONAL TECHTEAM, INC. FORM 10-Q INDEX - ------------------------------------------------------------------------------------------------------------------------- PAGE INDEX NUMBER - -------------------------------------------------------------------------------------------------------- ------------ PART I - FINANCIAL INFORMATION ITEM 1. Condensed Consolidated Statements of Operations (Unaudited) 3 Three and Six Months Ended June 30, 2000 and 1999 Condensed Consolidated Statements of Financial Position (Unaudited) 4 - 5 June 30, 2000 and December 31, 1999 Condensed Consolidated Statements of Cash Flows (Unaudited) 6 Six Months Ended June 30, 2000 and 1999 Notes to the Condensed Consolidated Financial Statements - June 30, 1999 (Unaudited) 7 - 11 ITEM 2. Management's Discussion and Analysis of Financial Condition and Results of Operations 12 - 14 PART II - OTHER INFORMATION ITEM 1. Legal Proceedings 15 ITEM 4. Submission of Matters to a Vote of Security Holders 15 ITEM 5. Other Information 15 ITEM 6. Exhibits and Reports on Form 8-K 16 Signatures 16 - ------------------------------------------------------------------------------------------------------------------------- 2 3 PART 1 -- FINANCIAL INFORMATION ITEM 1 -- FINANCIAL STATEMENTS NATIONAL TECHTEAM, INC. AND SUBSIDIARIES CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED) - ---------------------------------------------------------------------------------------------------------------- THREE MONTHS ENDED JUNE 30, SIX MONTHS ENDED JUNE 30, --------------------------- ------------------------- 2000 1999 2000 1999 ---- ---- ---- ---- (IN THOUSANDS, EXCEPT PER SHARE DATA) REVENUES Corporate Services Corporate help desk services.................. $ 11,267 $ 9,478 $ 22,462 $ 18,492 Technical staffing............................ 4,573 5,419 9,028 11,889 Systems integration........................... 3,834 5,654 8,146 10,650 Training programs............................. 953 1,386 1,772 2,781 ---------- ----------- ---------- ---------- Total Corporate Services......................... 20,627 21,937 41,408 43,812 ---------- ----------- ---------- ---------- OEM Call Center Services......................... 3,716 6,684 8,581 14,894 Leasing Operations............................... 8,616 5,647 14,947 9,649 ---------- ----------- ---------- ---------- TOTAL REVENUES....................................... 32,959 34,268 64,936 68,355 COST OF SERVICES DELIVERED........................... 25,004 27,606 50,748 56,010 ---------- ----------- ---------- ---------- GROSS PROFIT......................................... 7,955 6,662 14,188 12,345 ---------- ----------- ---------- ---------- OTHER EXPENSES Selling, general and administrative.............. 5,406 5,368 10,619 10,438 Michigan Single Business Tax and other........... 200 182 375 413 ---------- ----------- ---------- ---------- TOTAL OTHER EXPENSES................................. 5,606 5,550 10,994 10,851 ---------- ----------- ---------- ---------- Operating income..................................... 2,349 1,112 3,194 1,494 ---------- ----------- ---------- ---------- Interest income...................................... 153 108 313 300 Interest expense..................................... 430 219 797 451 ---------- ----------- ---------- ---------- NET INTEREST EXPENSE................................. 277 111 484 151 ---------- ----------- ---------- ---------- Income before income taxes........................... 2,072 1,001 2,710 1,343 Income tax expense................................... 961 341 1,258 457 ---------- ----------- ---------- ---------- NET INCOME........................................... $ 1,111 $ 660 $ 1,452 $ 886 ========== =========== ========== ========== BASIC AND DILUTED EARNINGS PER SHARE................. $ 0.08 $ 0.05 $ 0.11 $ 0.07 ========== =========== ========== ========== WEIGHTED AVERAGE NUMBER OF COMMON SHARES AND COMMON SHARE EQUIVALENTS OUTSTANDING Basic............................................ 13,188 13,193 13,164 13,337 Net effect of dilutive stock options............. 23 13 31 ---------- ----------- ---------- ---------- Diluted.......................................... 13,188 13,216 13,177 13,368 ========== =========== ========== ========== CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - ---------------------------------------------------------------------------------------------------------------- NET INCOME, AS SET FORTH ABOVE....................... $ 1,111 $ 660 $ 1,452 $ 886 Foreign currency translation adjustments............. (15) (104) (68) (165) --------- ----------- ---------- ---------- COMPREHENSIVE INCOME................................. $ 1,096 $ 556 $ 1,384 $ 721 ========= =========== ========== ========== See accompanying notes. 3 4 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES CONDENSED CONSOLIDATED STATEMENTS OF FINANCIAL POSITION (UNAUDITED) - ---------------------------------------------------------------------------------------------------------------- JUNE 30, DECEMBER 31, ASSETS 2000 1999 - --------------------------------------------------------------------------- -------------- --------------- (IN THOUSANDS) CURRENT ASSETS Cash and cash equivalents ............................................. $ 12,616 $ 14,192 Accounts receivable (less allowances of $250,000 at June 30, 2000 and $225,000 at December 31, 1999) ................... 25,355 23,649 Refundable income tax ................................................. 804 1,039 Inventories ........................................................... 323 1,388 Prepaid expenses and other ............................................ 1,596 1,816 Deferred income tax ................................................... 327 327 -------- -------- 41,021 42,411 -------- -------- PROPERTY, EQUIPMENT AND PURCHASED SOFTWARE Computer Equipment and office furniture ................................ 20,071 19,572 Purchased software ..................................................... 6,576 5,340 Leasehold improvements ................................................. 2,710 1,870 Transportation equipment ............................................... 286 286 -------- -------- 29,643 27,068 Less-- Accumulated depreciation and amortization ....................... 21,112 19,249 -------- -------- 8,531 7,819 -------- -------- OTHER ASSETS Leased equipment and other investments in leases ....................... 52,326 49,500 Intangibles (less accumulated amortization of $12,781,000 at June 30, 2000 and $10,831,000 at December 31, 1999) ................. 7,337 9,287 Investment in GE Joint Venture ......................................... 258 568 Deferred income tax .................................................... 1,263 1,263 Other .................................................................. 2,327 1,459 -------- -------- 63,511 62,077 -------- -------- TOTAL ASSETS ............................................................... $113,063 $112,307 ======== ======== See accompanying notes. 4 5 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES CONDENSED CONSOLIDATED STATEMENTS OF FINANCIAL POSITION (continued) (UNAUDITED) - ---------------------------------------------------------------------------------------------------------- JUNE 30, DECEMBER 31, LIABILITIES AND SHAREHOLDERS' EQUITY 2000 1999 - ----------------------------------------------------------------------- ----------- ------------- (IN THOUSANDS) CURRENT LIABILITIES Accounts payable................................................... $ 1,691 $ 2,442 Accrued payroll, related taxes and withholdings.................... 3,236 3,285 Deferred revenues and unapplied receipts........................... 679 838 Accrued expenses and taxes......................................... 1,841 784 Current portion of long term debt.................................. 12,078 10,568 Other.............................................................. 644 152 ------------- ------------ 20,169 18,069 ------------- ------------ LONG-TERM DEBT......................................................... 8,683 10,030 SHAREHOLDERS' EQUITY Preferred stock, par value $.01, 5,000,000 shares authorized, none issued Common stock, par value $.01, 45,000,000 shares authorized, issued -- 16,723,000 and 16,717,400 shares at June 30, 2000 and December 31, 1999, respectively............... 167 167 Additional paid-in capital......................................... 110,854 111,092 Retained earnings.................................................. 3,724 2,271 Accumulated other comprehensive loss............................... (117) (49) ------------- ----------- 114,628 113,481 Less -- Treasury stock 3,856,389 and 3,451,323 shares at June 30, 2000 and December 31, 1999, respectively............ 30,417 29,273 ------------- ----------- Total shareholders' equity......................................... 84,211 84,208 ------------- ----------- TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY............................. $ 113,063 $ 112,307 ============= =========== See accompanying notes. 5 6 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED) - ------------------------------------------------------------------------------------------------------------- SIX MONTHS ENDED JUNE 30, --------------------------------- 2000 1999 --------------- --------------- (IN THOUSANDS) OPERATING ACTIVITIES Net income........................................................ $ 1,452 $ 886 Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and Amortization............................... 13,186 9,984 Treasury stock contributed to 401(k) plan and other......... 419 574 Changes in operating assets and liabilities................. 798 (2,859) ----------- ---------- Net cash provided by operating activities................... 15,855 8,585 ----------- ---------- INVESTING ACTIVITIES Purchase of leased equipment, net................................. (11,545) (9,522) Investment in direct financing leases and residuals............... (907) 681 Purchase of property, equipment and software, net................. (2,321) (1,270) Other ............................................................ (953) (133) ----------- ---------- Net cash used in investing activities.......................... (15,726) (9,447) ----------- ---------- FINANCING ACTIVITIES Purchase of Company common stock.................................. (1,827) (2,497) Proceeds (payments) on notes payable, net......................... 163 (6,438) Proceeds from issuance of common stock............................ 26 34 Other............................................................. (67) (165) ----------- ---------- Net cash used in financing activities.......................... (1,705) (9,066) ------------ ---------- Decrease in cash and cash equivalents.......................... (1,576) (9,928) CASH AND CASH EQUIVALENTS AT BEGINNING OF PERIOD...................... 14,192 22,696 ------------ ---------- CASH AND CASH EQUIVALENTS AT END OF PERIOD............................ $ 12,616 $ 12,768 ============ ========== See accompanying notes. 6 7 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) The accompanying unaudited consolidated financial statements have been prepared by National TechTeam, Inc. ("TechTeam" or "Company") in accordance with generally accepted accounting principles for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by generally accepted accounting principles for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation have been included. Operating results for the six-month period ended June 30, 2000 are not necessarily indicative of the results that may be expected for the year ended December 31, 2000. For further information, refer to the consolidated financial statements and footnotes thereto included in the Registrant Company and Subsidiaries' annual report on Form 10-K for the year ended December 31, 1999. Certain reclassifications have been made to the 1999 financial statements in order to conform to the 2000 financial statement presentation. NOTE A -- EARNINGS PER SHARE Earnings per share are computed using the weighted average number of common shares and common share equivalents outstanding. Common share equivalents consist of stock options and are calculated using the treasury stock method. NOTE B -- REVENUES FROM MAJOR CLIENTS Revenues from clients which represented ten percent or more of total revenue are as follows: - ---------------------------------------------------------------------------------------------------------------------- THREE MONTHS ENDED JUNE 30, ------------------------------------------------------------------------------ 2000 1999 ----------------------------------- ---------------------------------------- (IN THOUSANDS) ------------------------------------------------------------------------------ AMOUNT PERCENT OF TOTAL AMOUNT PERCENT OF TOTAL ------------- ---------------- -------------- ----------------- Ford Motor Company.................. $ 10,365 $ 31.4% $ 3,506 $ 10.2% DaimlerChrysler..................... 5,557 16.9% 5,370 15.7% GE TechTeam, L.P.................... 3,716 11.3% 6,684 19.5% 7 8 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) NOTE B-- REVENUES FROM MAJOR CLIENTS (continued) - ---------------------------------------------------------------------------------------------------------------------- THREE MONTHS ENDED JUNE 30, ------------------------------------------------------------------------------ 2000 1999 ---------------------------------- -------------------------------------- (IN THOUSANDS) ------------------------------------------------------------------------------ AMOUNT PERCENT OF TOTAL AMOUNT PERCENT OF TOTAL ------------- ---------------- -------------- ----------------- Ford Motor Company ................. $ 19,303 29.7% $ 8,043 11.8% DaimlerChrysler..................... 11,757 18.1% 12,870 18.8% GE TechTeam, L.P.................... 8,581 13.2% 14,894 21.8% NOTE C -- LEGAL PROCEEDINGS Refer to Part II, Item 1 for a description of legal proceedings. NOTE D -- STOCK REPURCHASES In May 2000, the Company announced a fourth stock repurchase program to purchase up to an additional 2,000,000 shares of common stock during the period ending May 2, 2001, unless extended. During the second quarter, the Company repurchased 484,100 shares for $1,827,000. 8 9 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) NOTE E -- SEGMENT REPORTING - ---------------------------------------------------------------------------------------------------------------------------- CORPORATE SERVICES ---------------------------------------------------------- CORPORATE OEM CALL HELP DESK TECHNICAL SYSTEMS TRAINING CENTER LEASING SERVICES STAFFING INTEGRATION PROGRAMS TOTAL SERVICES OPERATIONS TOTAL ---------- --------- ----------- --------- ---------- --------- ----------- ---------- (IN THOUSANDS) ------------------------------------------------------------------------------------------------------ Three months ended June 30, 2000 Revenues............ $ 11,267 $ 4,573 $ 3,834 $ 953 $ 20,627 $ 3,716 $ 8,616 $ 32,959 Gross profit........ 3,373 366 1,594 166 5,499 98 2,358 7,955 Depreciation and amortization.... 316 159 28 38 541 67 5,224 5,832 Three months ended June 30, 1999 Revenues............ $ 9,478 $ 5,419 $ 5,654 $ 1,386 $ 21,937 $ 6,684 $ 5,647 $ 34,268 Gross profit........ 2,311 1,270 1,316 304 5,201 63 1,398 6,662 Depreciation and amortization.... 882 45 35 133 1,095 0 3,555 4,650 Six months ended June 30, 2000 Revenues............ $ 22,462 $ 9,028 $ 8,146 $ 1,772 $ 41,408 $ 8,581 $ 14,947 $ 64,936 Gross profit........ 6,918 1,042 2,029 218 10,207 263 3,718 14,188 Depreciation and amortization.... 510 231 35 51 827 134 10,195 11,156 Six months ended June 30, 1999 Revenues............ $ 18,492 $ 11,889 $ 10,650 $ 2,781 $ 43,812 $ 14,894 $ 9,649 $ 68,355 Gross profit........ 3,854 3,006 2,182 245 9,287 737 2,321 12,345 Depreciation and amortization.... 1,815 94 75 272 2,256 0 6,542 8,798 Segment Assets June 30, 2000 $ 13,624 $ 5,947 $ 5,197 $ 1,261 $ 26,029 $ 1,861 $ 64,522 $ 92,412 December 31, 1999 9,023 4,735 6,142 948 20,848 4,841 64,608 90,297 9 10 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) NOTE E-- SEGMENT REPORTING (continued) A reconciliation of the totals reported for the operating segments to the applicable line item in the consolidated financial statements is as follows: - ------------------------------------------------------------------------------- SIX MONTHS ENDED JUNE 30, --------------------------------- 2000 1999 --------------- --------------- (IN THOUSANDS) Depreciation and amortization Total for reportable segments................. $ 11,156 $ 8,798 Corporate assets.............................. 2,030 1,186 --------------- --------------- Total depreciation and amortization........ $ 13,186 $ 9,984 =============== =============== JUNE 30, DECEMBER 31, 2000 1999 --------------- --------------- (IN THOUSANDS) Assets Total assets for reportable segments.......... $ 92,412 $ 90,297 Corporate assets.............................. 20,651 22,010 --------------- --------------- Total assets............................... $ 113,063 $ 112,307 =============== =============== NOTE F -- GE TECHTEAM, L.P. During 1997, the Company formed GE TechTeam, L.P. (the "GE Joint Venture"), a joint venture between TechTeam and a unit of General Electric Appliances Division ("GEA"). The GE Joint Venture was formed to market and service extended warranty contracts for the personal computer industry. The GE Joint Venture, headquartered in Dallas, Texas, is operated by TechTeam and by GE Service Management, an operating unit of GEA. GE Service Management is a leading provider of extended service plans and warranty administration for products ranging from major appliances and consumer electronics to personal computers. GE Service Management offers extended service plans that cover numerous manufacturers, makes, and models, and it provides comprehensive service coverage for post-warranty products and service needs. The GE Joint Venture provides call taking and service contract administration services for GE Service Management. TechTeam shares in the profits, if any, (up to an agreed upon limit) of this portion of the GE Joint Venture's business pro rata based on it's partnership interest 49.45%. Losses, if any, are reimbursed to the GE Joint Venture by GEA. Operations for this portion of the business have not been profitable to date. 10 11 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) NOTE F-- GE TECHTEAM, L.P. (continued) The GE Joint Venture also provides call center services to original equipment manufacturers of personal computer products. TechTeam shares in the profits and losses of this portion of the GE Joint Venture's business pro rata based on its partnership interest. Such losses amounted to $499,000 for the quarter ended June 30, 2000 and $610,000 for the six-month period ended June 30, 2000. Summarized financial data for the GE Joint Venture follows: ------------------------------------------------------------------------------------------------------------------------- THREE MONTHS ENDED SIX MONTHS ENDED JUNE 30, JUNE 30, -------------------------------- -------------------------------- Statement of Operations 2000 1999 2000 1999 --------------- -------------- --------------- -------------- (IN THOUSANDS) (IN THOUSANDS) Revenues..................................... $ 4,397 $ 7,042 $ 9,666 $ 15,323 Expenses..................................... (5,998) (8,067) (13,512) (17,699) Cost reimbursement - GE Appliances........... 1,102 1,071 3,236 2,562 --------------- -------------- --------------- -------------- Pre-tax income (loss)........................ $ (499) $ 46 $ (610) $ 186 =============== ============== =============== ============== NOTE G -- LEASING OPERATIONS The Company has restructured its leasing operations. The restructuring occurred, in part, through a series of agreements with former employees and officers of TechTeam Capital Group, L.L.C., signed April 3, 2000, and effective as of March 31, 2000. These employees and officers, and a company formed by some of them, have purchased certain assets of TechTeam Capital Group, L.L.C., and assumed certain liabilities, such as the sublease of the Company's Farmington Hills, Michigan facility. The new company will perform services for the management of the lease portfolio, and will be paid fees aggregating $675,000 for these services over a four-year period. Should the new company remarket the off lease equipment for the Company, the new company will receive 100% of the amount received in excess of the recorded residual values of said equipment. The agreements included a Separation and Release Agreement with the employees and officers. One of the agreements increased the period, to four years from three years, for determining the amount of the contingent payment provided in the original purchase of TechTeam Capital Group. The reorganization has resulted in a reduction of staff and overhead costs, and will appreciably reduce TechTeam Capital Group's future leasing transactions. The Company expects that the run-out of the lease portfolio will provide a substantial amount of cash after the repayment of related outstanding notes payable. In the second quarter, the Company recorded revenue related to the sale of certain leasing operation assets. Former officers and employees of TechTeam Capital Group have made claim on these revenues based on the service agreement discussed above. Management of Company vigorously disagrees with the claims of these former employees and believe that this claim will not have a material adverse affect on the Company's financial position or results of operations. 11 12 ITEM 2 - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Certain of the statements contained in this report that are not historical facts are forward-looking statements within the meaning of the Private Securities Litigation Reform Act. Our actual results may differ materially from those included in the forward-looking statements. We caution readers not to place undue reliance on these forward-looking statements, which reflect management's opinions only as of the date hereof. We do not undertake an obligation to revise or publicly release the results of any revisions to these forward-looking statements. You should carefully review the risk factors described in other documents the Company files from time to time with the SEC, including the Annual Report on Form 10-K for the fiscal year ended December 31, 1999. COMPANY OVERVIEW National TechTeam, Inc. ("TechTeam" or "Company") is a leading provider of information technology ("IT") outsourcing support services to large national and multinational corporations, government agencies, and service organizations. The Company offers its services through three global units: (1) Corporate Services, which provides corporations with help desk support, technical staffing, systems integration, and custom training; (2) OEM Call Center Services, which provides end user customers of its clients with inbound telephone support for their computer products; and (3) Leasing Operations, which consists primarily of leasing computer-related hardware and integrated services to corporate customers. CORPORATE SERVICES As a provider of Single Point of Contact help desk and desktop management programs, TechTeam provides centralized delivery of IT technical support services. TechTeam's Corporate Services consists of corporate help desk services, technical staffing, systems integration, and training programs. Corporate Help Desk Services TechTeam provides help desk services to assist major companies in managing their internal IT systems. The Company's technical staff uses its experience and knowledge in launching and delivering corporate help desk programs to define and execute corporate IT support solutions to meet its clients' specific needs. The Company's help desk solutions include numerous options for call tracking, Internet-based callback support, telecommunications systems, product knowledge bases, statistical reporting, real-time scheduling, and forecasting. Systems Integration TechTeam's systems integration team performs all phases of network implementations, from project planning and management, to full-scale network server and workstation installations. After the implementation, the systems integration team performs a wide range of maintenance services to the client ranging from desk-side support to network monitoring. Technical Staffing TechTeam maintains a staff of trained technical personnel to provide computer and technical support to its clients at the clients' facilities. Services most often provided are on-site help desk, programming, consulting, and systems implementation and maintenance. The Company's adaptive management and proactive methodology enables its staff to work closely with its clients, understand their computing environments, and work together to design and install technology to meet their business needs. 12 13 Training Programs Training programs include a wide array of applications within the office automation, network, and client-server marketplace. Clients are offered a full spectrum of delivery options including course catalogs, registration services, computer equipment, networks, course materials, certified trainers, evaluation options, desk-side tutorials, testing, feedback to help desks, and reporting. OEM CALL CENTER SERVICES TechTeam offers OEM call center services through the GE Joint Venture. TechTeam provides the Joint Venture with technicians to answer support calls related to extended warranty contracts for the personal computer industry. See Note F in the notes to the consolidated financial statements for additional information on the GE TechTeam Joint Venture. LEASING OPERATIONS TechTeam Capital Group previously wrote leases for computer, telecommunications, and many forms of capital equipment ranging in lease terms from 2 - 5 years. As discussed in Note G to the Condensed Consolidated Financial Statements, the Company restructured its leasing operations and as a result the leasing business will be significantly reduced. RESULTS OF OPERATIONS THREE MONTHS ENDED JUNE 30, 2000 COMPARED TO JUNE 30, 1999 Revenues decreased 3.8% to $33.0 million from $34.3 million. The decrease resulted primarily from revenue decreases in OEM call center services of $3.0 million and systems integration services of $1.8 million, technical staffing of $0.9 million and training programs of $0.4 million offset by increases in leasing operations of $3.0 million and corporate help desk services of $1.8 million. OEM call center services decreased due to discontinuing business with a large customer at the GE TechTeam joint venture. Systems integration revenues decreased due to reduction in revenue related to Year 2000 remediation services which were provided to a local government agency in 1999. Technical staffing revenues decreased due to non-recurring revenue related to the implementation of a quality system program for a major client which took place in 1999. Training revenues decreased due to the completion of non-recurring training programs at two large customers. The Leasing operations revenue increase was due to the sale of $1.8 million of certain lease assets to a third party combined with increased equipment lease sales with existing customers. Corporate help desk services increased due to expanding services to several major existing clients. Gross profit increased as a percentage of sales to 24.1% from 19.4%. The increase resulted primarily from corporate help desk services margins increasing through expansion of ongoing projects while at the same time containing related incremental costs, and systems integration margins increasing due to not repeating certain low margin business that took place in 1999. Selling, General and Administrative expense remained constant at $5.4 million. 13 14 RESULTS OF OPERATIONS SIX MONTHS ENDED JUNE 30, 2000 COMPARED TO JUNE 30, 1999 Revenues decreased 5.0% to $65.0 million from $68.4 million. The decrease resulted primarily from revenue decreases in OEM call center services of $6.3 million, technical staffing services of $2.8 million, systems integration services of $2.5 million and training programs of $1.0 million offset by increased revenue in leasing operations of $5.3 million and Corporate help desk services of $4.0 million. OEM call center services decreased due to discontinuing business with a large customer at the GE TechTeam joint venture. Technical staffing decreased due to non-recurring revenue related to the implementation of a quality system program for a major client which took place in 1999. Systems integration revenues decreased due to non-recurring revenue related to a large contract with a local government agency to replace workstations and upgrade internal networks in 1999. The Leasing operations revenue increase was due to the sale of $1.8 million of certain lease assets to a third party combined with increased equipment lease sales with existing customers. Corporate help desk services increased due to expanding services to several major existing clients and additional revenues generated by new business in Belgium related to the European Commission help desk. Gross profit increased as a percentage of sales to 21.9 % from 18.1%. The increase resulted primarily from corporate help desk services margins increasing through expansion of ongoing projects while at the same time containing related incremental costs, and systems integration margins increasing due to not repeating certain low margin business that took place in 1999. Gross margins for the other segment lines of business for the six-month period ended June 30, 2000 remained consistent with those of the same period in 1999. Selling, General and Administrative expense was comparable for the six month period at $10.6 million in 2000 and $10.4 million in 1999. LIQUIDITY AND CAPITAL RESOURCES Cash Flow Provided from Operations Cash flow provided from operating activities was $15.9 million for the six months ended June 30, 2000. Cash flow provided was primarily due to earnings, combined with $13.2 million of non-cash depreciation and amortization expense mainly related to the leasing operations and a net change of $0.8 million in operating assets and liabilities. Cash Flow Used by Investing Activities Cash flow used by investing activities was $15.7 million. The Company used $11.5 million to purchase equipment to be leased to customers for the leasing operations and $2.3 million to purchase assets to be used on help desk service projects. Cash Flow Used in Financing Activities Cash flow used in financing activities was $1.7 million, principally used to repurchase Company stock in accordance with the stock repurchase program (see notes to the financial statements for more discussion on the stock repurchase program). The Company's working capital position at June 30, 2000 was $20.9 million compared to $24.3 million at December 31, 1999. The Company has a line-of-credit agreement with Bank One which provides for short-term borrowings of up to $25 million at the prime rate. The line-of-credit is unsecured. There were no borrowings under this line at June 30, 2000. The Company believes that cash flows from operations, together with current short-term assets and borrowings available under the Company's lines-of-credit will continue to be sufficient to meet its ongoing working capital needs. 14 15 PART II -- OTHER INFORMATION ITEM 1 - LEGAL PROCEEDINGS The Company is a party to legal proceedings, which are routine, and incidental to its business. Although the consequences of these proceedings are not presently determinable, in the opinion of management, they will not have a material adverse affect on the Company's liquidity, financial position or results of operations. ITEM 4 - SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS The Company held its Annual Meeting of Shareholders on May 10, 2000. The holders of 10,502,389 shares were present in person or by proxy, representing attendance by at least 79% of the outstanding shares. The following is a summary of the matters voted on at that meeting. (a) The following persons were elected to the Company's Board of Directors. The number of shares cast in favor and withheld were as follows: Name For Withheld ---------- -------- Kim A. Cooper 10,364,029 138,360 Peter T. Kross 10,332,364 170,025 Harry A. Lewis 10,360,447 141,942 Wallace D. Riley 10,358,629 143,760 Richard G. Somerlott 10,340,234 162,155 Ronald T. Wong 10,363,750 138,639 Jerome B. York 10,365,029 137,360 ITEM 5. OTHER INFORMATION SHAREHOLDER PROPOSALS OR NOMINATIONS In accordance with the Company's Bylaws, any shareholder proposal or nomination of a person for election to the Board of Directors must be submitted in writing to the Secretary of the Company not less than 90 nor more than 120 days in advance of the date specified in the Company's proxy statement in connection with the previous year's Annual Meeting of shareholders. The submission must include certain specified information concerning the proposal or nominee, as the case may be, and information about the proponent's ownership of the Company's common stock. Proposals or nominations not meeting these requirements will not be entertained at the Annual Meeting. A proponent should contact the Secretary regarding the proper form and content of submissions. 15 16 ITEM 6 - EXHIBITS AND REPORTS ON FORM 8-K (a) Exhibits 27 Financial Data Schedule 1. Reports on Form 8-K. No reports were filed during the quarter ended June 30, 2000. ITEMS 2 AND 3 ARE NOT APPLICABLE AND HAVE BEEN OMITTED SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. National TechTeam, Inc. (Registrant) Date: 8/14/00 By: /s/ Harry A. Lewis ---------------------------- Harry A. Lewis Chief Executive Officer and President Date: 8/14/00 By: /s/ M. Anthony Tam ---------------------------- M. Anthony Tam Vice President, Chief Financial Officer and Treasure 16 17 Exhibit Index ------------- Exhibit No. Description - ----------- ----------- 27 Financial Data Schedule