[TECHTEAM LOGO] NEWSRELEASE
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NASDAQ/NM -- "TEAM"
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FOR IMMEDIATE RELEASE, Thursday, December 1, 2005
TECHTEAM GLOBAL AND FORD MOTOR COMPANY ANNOUNCE THREE-YEAR RENEWAL OF GLOBAL
SUPPORT SERVICE CONTRACT
FORD MOTOR COMPANY RENEWS CONTRACT WITH TECHTEAM TO PROVIDE GLOBAL DESKTOP
SUPPORT SERVICES
SOUTHFIELD, MICHIGAN, December 1, 2005...TECHTEAM GLOBAL, INC., (Nasdaq:
"TEAM"), a worldwide provider of information technology (IT) and business
process outsourcing support services, today announced a three-year contract
renewal with FORD MOTOR COMPANY to provide single point of contact (SPOC)
support services for clients who utilize Ford Motor Company's IT products and
services. This contract encompasses help-desk support, desktop support, and
program management services for Ford Motor Company, Ford Financial, and Ford
Motor Company's Premier Auto Group. Additionally, the Ford supplier base
receives help-desk support on supplier-used applications. The SPOC program
staff, which is managed by Ford, is distributed throughout North America and
Europe and the Support Centers handle support-related requests from Ford Motor
Company locations around the globe.
The SPOC process enables Ford Motor Company end users and suppliers to rely on
one, single point of contact for the resolution of all IT support incidents,
which are resolved, tracked, and analyzed using common global best practices.
SPOC deliverables include vendor accountability, a sharpened focus on incident
avoidance, increased customer satisfaction, and substantial cost savings for
Ford Motor Company and its entities.
"TechTeam and Ford have developed a strong partnership through 22 years of
building a SPOC program that enables us to deliver continual support
improvements while lowering costs," stated William F. Coyro, Jr., President and
Chief Executive officer of TechTeam Global, Inc. "We are honored to have such a
close partnership with Ford and its exceptional IT services staff, and are
pleased to continue supporting its end users and suppliers around the world."
Further information regarding this contract renewal will be provided in the
Company's current report on Form 8-K to be filed by December 1, 2005.
TECHTEAM GLOBAL, INC. is a worldwide provider of information technology and
business process outsourcing services to Fortune 1000 corporations,
multinational companies, product providers, small and mid-sized companies, and
government entities. TechTeam's ability to integrate computer services into a
flexible, total single-point-of-contact (SPOC) solution is a key
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27335 West 11 Mile Road, Southfield, Michigan 48034 o Telephone (248) 357-2866 o
Fax (248) 357-2570 o www.techteam.com
[TECHTEAM LOGO] NEWSRELEASE
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element of its success. Partnerships with some of the world's best-in-class
corporations provide TechTeam with unique expertise and experience in providing
information technology support solutions, including diversified IT outsourcing
services, government technology services, IT consulting and systems integration,
technical staffing, and learning services. For information about TechTeam
Global, Inc. and its outstanding services call (800) 522-4451 or visit
www.techteam.com. TechTeam's common stock is traded on the Nasdaq National
Market under the symbol "TEAM." Headquartered in Southfield, Michigan, TechTeam
also has locations in Dearborn, Michigan; Davenport, Iowa; Chantilly and
Herndon, Virginia; Portsmouth, Rhode Island; Bethesda and Germantown, Maryland;
Brussels and Gent, Belgium; Uxbridge, United Kingdom; Cologne, Germany;
Gothenburg, Sweden; and Bucharest, Romania.
SAFE HARBOR STATEMENT
The statements contained in this press release that are not purely historical,
including statements regarding the Company's expectations, hopes, beliefs,
intentions, or strategies regarding the future, are forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as amended, and
Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking
statements include statements regarding, among other things, the growth of the
Company's core business, revenue, and earnings performance going forward,
management of overhead expenses, productivity, and operating expenses.
Forward-looking statements may be identified by words including, but not limited
to, "anticipates," "believes," "intends," "estimates," "promises," "expects,"
"should," "conditioned upon," and similar expressions. Prospective investors are
cautioned that any such forward-looking statements are not guarantees of future
performance and involve risks and uncertainties, and that actual results may
differ materially from those projected in the forward-looking statements as a
result of various factors. Such factors include, but are not limited to delays
in the implementation of the service model developed for the renewal contract
business, the inability of TechTeam to staff the project with sufficient
qualified resources, changes in the customer's business or the requirements
thereof, unanticipated problems that arise from the transition from the
customer's former service model, difficulties in providing the service solutions
for the customer which includes products or services delivered by the customer,
the Company or the customer 's subcontractors or technology vendors. All
forward-looking statements included in this press release are based on
information available to the Company on the date hereof, and the Company assumes
no obligation to update any such forward-looking statement. Prospective
investors should also review all aspects of the Company's Reports on Forms 8-K,
10-Q, and 10-K filed with the United States Securities and Exchange Commission,
including Management's Discussion and Analysis, and the risks described therein
from time to time.
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CONTACTS:
TECHTEAM GLOBAL, INC. TECHTEAM GLOBAL, INC. TECHTEAM GLOBAL, INC.
James M. Hoen David W. Morgan Tami Schultz
Vice President, Sales and Marketing Vice President and Global Account Manager
- -- North America Chief Financial Officer (248) 357-2866
(248) 357-2866 (248) 357-2866 tschultz@techteam.com
jhoen@techteam.com dmorgan@techteam.com
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27335 West 11 Mile Road, Southfield, Michigan 48034 o Telephone (248) 357-2866 o
Fax (248) 357-2570 o www.techteam.com