1 SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q /X/ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended: March 31, 1997 / / TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to --- --- Commission file number 0-16284 NATIONAL TECHTEAM, INC. ------------------------------- (Name of issuer in its charter) DELAWARE 38-2774613 - --------------------------------- ------------------------------------ (State or other jurisdiction of (I.R.S. Employer Identification No.) incorporation or organization) 835 Mason Avenue, Dearborn, MI 48124 ---------------------------------------------------------- (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code: (313) 277-2277 -------------- Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. /X/ Yes / / No The number of shares of the registrant's only class of common stock outstanding at May 7, 1997 was 15,212,813. 2 NATIONAL TECHTEAM, INC. FORM 10-Q INDEX PART I - FINANCIAL INFORMATION PAGE ------------------------------ ITEM 1. Consolidated Statements of Operations Three Months Ended March 31, 1997 and 1996 3 Consolidated Statements of Financial Position March 31, 1997 and December 31, 1996 4-5 Consolidated Statements of Cash Flows Three Months Ended March 31, 1997 and 1996 6 Notes to the Unaudited Consolidated Financial Statements 7 ITEM 2. Management's Discussion and Analysis of Financial Condition and Results of Operations 8 - 11 PART II - OTHER INFORMATION --------------------------- ITEM 6. Exhibits and Reports on Form 8-K 11 SIGNATURES 11 2 3 PART 1-- FINANCIAL INFORMATION ITEM 1 -- FINANCIAL STATEMENTS NATIONAL TECHTEAM, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS UNAUDITED THREE MONTHS ENDED MARCH 31, ------------------------------ 1997 1996 REVENUES Call Center Services......................... $12,560,412 $6,828,350 ----------- ---------- Corporate Computer Services Technical staffing.......................... 4,339,286 3,856,580 Systems integration......................... 2,372,788 2,491,852 Training programs........................... 1,443,196 1,224,776 ----------- ---------- Total Corporate Computer Services............ 8,155,270 7,573,208 ----------- ---------- TOTAL REVENUES................................ 20,715,682 14,401,558 COST OF SERVICES DELIVERED.................... 15,280,184 11,246,884 ----------- ---------- GROSS PROFIT.................................. 5,435,498 3,154,674 ----------- ---------- OTHER EXPENSES/(INCOME) Selling, general and administrative.......... 3,197,269 1,647,884 Interest expense............................. -- 24,390 Interest income.............................. (723,598) (9,331) ----------- ---------- 2,473,671 1,662,943 ----------- ---------- INCOME BEFORE TAX PROVISIONS.................. 2,961,827 1,491,731 TAX PROVISIONS................................ 1,144,000 626,000 ----------- ---------- NET INCOME.................................... $ 1,817,827 $ 865,731 =========== ========== PRIMARY AND FULLY DILUTED EARNINGS PER SHARE.. $ 0.12 $ 0.08 =========== ========== WEIGHTED AVERAGE NUMBER OF COMMON SHARES AND COMMON SHARE EQUIVALENTS OUTSTANDING Primary...................................... 15,475,000 11,339,612 Fully diluted................................ 15,475,000 11,339,612 See accompanying notes. 3 4 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF FINANCIAL POSITION UNAUDITED MARCH 31, DECEMBER 31, ASSETS 1997 1996 ------------ ------------ CURRENT ASSETS Cash and cash equivalents................................... $ 46,736,449 $ 46,771,797 Securities available-for-sale............................... 23,309,753 27,169,703 Accounts receivable (less allowances of $292,253 at March 31, 1997 and $225,000 at December 31, 1996)......... 22,800,060 22,482,927 Refundable income tax....................................... 209,561 1,205,561 Inventories................................................. 690,981 647,565 Advances to vendors......................................... 2,505,900 -- Other....................................................... 318,525 622,865 ------------ ------------ 96,571,229 98,900,418 ------------ ------------ PROPERTY, EQUIPMENT AND PURCHASED SOFTWARE Office furniture and equipment.............................. 14,205,987 12,214,673 Purchased software.......................................... 1,914,809 1,742,007 Leasehold improvements...................................... 1,582,125 1,380,140 Transportation equipment.................................... 213,591 192,907 ------------ ------------ 17,916,512 15,529,727 Less -- Accumulated depreciation and amortization........... 6,102,976 5,101,211 ------------ ------------ 11,813,536 10,428,516 ------------ ------------ OTHER ASSETS Goodwill (less accumulated amortization of $920,693 at March 31, 1997 and $551,081 at December 31, 1996).......... 6,793,356 1,509,437 Investment in WebCentric.................................... -- 804,516 Accounts receivable -- long term............................ 1,977,566 -- Other....................................................... 309,513 319,171 ------------ ------------ 9,080,435 2,633,124 ------------ ------------ TOTAL ASSETS.................................................. $117,465,200 $111,962,058 ============ ============ See accompanying notes. 4 5 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF FINANCIAL POSITION UNAUDITED MARCH 31, DECEMBER 31, LIABILITIES AND SHAREHOLDERS' EQUITY 1997 1996 ------------ ------------ CURRENT LIABILITIES Accounts payable................................... $ 3,685,911 $ 3,574,363 Accrued payroll, related taxes and withholdings.... 2,280,803 3,382,612 Deferred income tax................................ 112,643 112,643 Deferred revenues and unapplied receipts........... 808,416 255,940 Accrued expenses and taxes......................... 708,543 874,329 Other.............................................. -- 141,072 ------------ ------------ 7,596,316 8,340,959 ------------ ------------ LONG-TERM LIABILITIES Deferred income tax................................ 87,813 87,813 Minority interest.................................. 46,723 74,647 ------------ ------------ 134,536 162,460 ------------ ------------ SHAREHOLDERS' EQUITY Preferred stock, par value $.01 Authorized -- 5,000,000 shares None issued Common stock, par value $.01 Authorized -- 45,000,000 shares Issued: 15,331,039 shares at March 31, 1997....... 153,310 15,008,291 shares at December 31, 1996.... 150,083 Additional paid-in capital......................... 97,613,261 93,189,700 Retained earnings.................................. 12,674,431 10,856,604 ------------ ------------ Total.............................................. 110,441,002 104,196,387 Less -- Treasury stock (154,986 shares at March 31, 1997 and 161,983 shares at December 31, 1996)..... 706,654 737,748 ------------ ------------ Total shareholders' equity......................... 109,734,348 103,458,639 ------------ ------------ TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY........... $117,465,200 $111,962,058 ============ ============ See accompanying notes. 5 6 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS UNAUDITED THREE MONTHS ENDED MARCH 31, ------------------------------ 1997 1996 ----------- ---------- OPERATING ACTIVITIES Net income..................................................................... $ 1,817,827 $ 865,731 Adjustments to reconcile net income to net cash provided by/(used in) operating activities: Depreciation and amortization................................................ 1,554,445 577,001 Provision for uncollectible accounts receivable.............................. 67,253 48,165 Long-term accounts receivable from customer.................................. (1,977,566) -- Treasury stock contributed to 401(k) plan.................................... 31,094 63,579 Minority interest in net loss of subsidiary.................................. (27,924) -- Changes in current assets and liabilities: Accounts receivable........................................................ (379,921) (2,490,925) Inventories................................................................ (43,416) 341,211 Advances to vendors........................................................ (2,505,900) -- Other current assets....................................................... 328,718 (46,573) Accounts payable........................................................... 49,838 (66,687) Accrued payroll, related taxes and withholdings............................ (1,128,907) (637,778) Federal income tax......................................................... 996,000 308,000 Deferred revenues and unapplied receipts................................... 552,476 756,574 Accrued expenses and taxes................................................. (165,786) -- Other current liabilities.................................................. (141,072) 31,757 ----------- ---------- Net cash (used in) operating activities........................................ (972,841) (249,945) ----------- ---------- INVESTING ACTIVITIES Purchases of property, equipment and software.................................. (1,680,043) (1,144,235) Development of training manuals................................................ (246,547) (68,074) Proceeds from sale of securities available-for-sale............................ 3,859,950 -- Cash paid in conjunction with purchase of WebCentric, net of cash acquired..... (1,445,086) -- Other assets -- net............................................................ 17,614 (62,655) ----------- ---------- Net cash provided by/(used in) investing activities.......................... 505,888 (1,274,964) ----------- ---------- FINANCING ACTIVITIES Proceeds from long-term borrowings............................................. -- 480,212 Proceeds from issuance of common stock......................................... 431,605 2,319 Payments on long-term borrowings............................................... -- (36,264) ----------- ---------- Net cash provided by financing activities.................................... 431,605 446,267 ----------- ---------- Increase/(decrease) in cash and cash equivalents............................. (35,348) (1,078,642) CASH AND CASH EQUIVALENTS AT BEGINNING OF PERIOD................................. 46,771,797 1,717,543 ----------- ---------- CASH AND CASH EQUIVALENTS AT END OF PERIOD....................................... $46,736,449 $ 638,901 =========== ========== See accompanying notes. 6 7 NATIONAL TECHTEAM, INC. AND SUBSIDIARIES NOTES TO THE UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS The consolidated financial statements included herein have been prepared by National TechTeam, Inc. ("TechTeam" or "Company") without audit, pursuant to the rules and regulations of the Securities and Exchange Commission. Certain information and footnote disclosures normally included in the financial statements prepared in accordance with generally accepted accounting principles have been omitted pursuant to such rules and regulations. The information provided in this report reflects all adjustments consisting of normal recurring accruals which are, in the opinion of management, necessary to present fairly the results of operations for these periods. The results of operations for these periods are not necessarily indicative of the results expected for the full year. NOTE A -- EARNINGS PER SHARE Earnings per share is computed using the weighted average number of common shares and common share equivalents outstanding. Common share equivalents consists of stock options and are calculated using the treasury stock method. NOTE B -- REVENUES FROM MAJOR CLIENTS Revenues from major clients were as follows: 1997 1996 ---- ---- Amount Percent of Total Amount Percent of Total Three Months Ended March 31 ------ ---------------- ------ ---------------- - --------------------------- Hewlett-Packard Company $5,096,036 24.6% $4,458,713 31.0% Ford Motor Company 3,760,760 18.2 4,534,356 31.5 Capricorn Capital, Inc. 3,591,777 17.3 -- -- Chrysler Corporation 2,136,844 10.3 1,190,982 8.3 United Parcel Service 1,336,317 6.5 -- -- NOTE C -- RECENT PRONOUNCEMENT OF THE FINANCIAL ACCOUNTING STANDARDS BOARD In February 1997, the Financial Accounting Standards Board issued Statement No. 128, Earnings per Share, which is required to be adopted on December 31, 1997. At that time, the Company will be required to change the method currently used to compute earnings per share and to restate all prior periods. Under the new requirements for calculating primary earnings per share, the dilutive effect of stock options will be excluded. The impact of Statement 128 on the calculation of earnings per share for the quarters ended March 31, 1997 and 1996 is not expected to be material. 7 8 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS RESULTS OF OPERATIONS Overview The Company originally commenced operations as a value added reseller of computer hardware and software that also provided training for its computer products. During the late 1980's the Company added IT staffing and systems integration services as a complement to its existing training business. In 1993, as a result of the Company's growing expertise in providing IT staffing of on-site help desks, TechTeam entered the call center industry. Today, the Company's IT outsourcing services cover a broad range of IT, including planning, design, implementation and support. Although the Company's services are complementary, TechTeam has divided its service offerings into two divisions, Call Center Services and Corporate Computer Services (technical staffing, systems integration and training programs). Revenues from all service offerings are recognized as services are performed. Call Center Services consist of international telephone support for end-users of computer hardware, software products and services. Call Center Services are billed on a fee per call, fee per time spent on calls or per agent basis, each as negotiated with clients. Technical staffing includes a variety of technical services, including the placement of computer personnel at client sites to support end-user applications through on-site help desks, as well as selected programming and consulting services. Systems integration consists of database design, computer product sales and networking services. Contracts for technical staffing and systems integration are generally negotiated on an hourly rate basis or are priced on a project basis. Training programs consist of instructor-led, computer-based training for word processing, spreadsheets, graphics, data bases, desktop publishing, operating systems, and systems administration for NetWare, JAVA, NT, Windows, OS/2 and UNIX and mainframe operating systems. For training programs, clients pay a fee per student trained or a fee for classes offered, in some cases with an advance payment for the cost of the necessary training materials. Cost of services delivered consists of direct personnel compensation, statutory and other benefits associated with such personnel, facility and computer equipment costs, and other direct costs associated with providing services to clients. Selling, general and administrative costs consist of sales, marketing and administrative personnel compensation, statutory and other benefits associated with such personnel, facility and equipment costs and other indirect costs associated with the sales, marketing and administrative functions of the Company. 8 9 The following table sets forth the percentage relationship to revenues of certain items in the Company's Consolidated Statements of Operations: THREE MONTHS ENDED MARCH 31, ------------------- 1997 1996 ----- ----- Revenues Call Center Services.................. 60.6% 47.4% ----- ----- Corporate Computer Services Technical staffing.................. 21.0 26.8 Systems integration................. 11.4 17.3 Training programs................... 7.0 8.5 ----- ----- Total Corporate Computer Services..... 39.4 52.6 ----- ----- Total revenues.......................... 100.0 100.0 Cost of services delivered.............. 73.8 78.1 ----- ----- Gross profit............................ 26.2 21.9 ----- ----- Other expenses/(income) Selling, general and administrative... 15.4 11.4 Interest expense...................... -- 0.2 Interest income....................... (3.5) (0.1) ----- ----- 11.9 11.5 ----- ----- Income before tax provisions............ 14.3 10.4 Tax provisions.......................... 5.5 4.4 ----- ----- Net income.............................. 8.8% 6.0% ===== ===== Between 1994 and 1996, TechTeam's revenues increased at a compound annual rate of 51.4%. The Company believes that its growth has benefited from the trend among large corporations to outsource much of their information technology needs and TechTeam's ability to provide services that address a broad range of those needs. The Company believes that the outsourcing trend will continue and will provide continuing opportunities for both of its service lines. TechTeam further believes that its service offerings are influenced substantially by its clients' desires to focus on their core businesses and to leave information technology needs to the Company for which information technology is its core business. TechTeam's training programs have encountered cyclical enrollment trends, influenced by the timing and extent to which clients are upgrading desk top software. Comparative Performance -- First Quarter 1997 versus First Quarter 1996 National TechTeam earned net income of $1,817,827, or $0.12 per share, for the first quarter 1997 as compared to a net income of $865,731 or $0.08 per share, for the first quarter 1996. Revenues -- National TechTeam's total revenues increased by $6,314,124 in the first quarter 1997 to $20,715,682, a 43.8% increase over revenues in the first quarter 1996. Changes in revenues resulted from the following: Call Center Services -- Revenues from Call Center Services increased by $5,732,062 in the first quarter 1997. This was a 83.9% increase over Call Center Services revenues in the first quarter 1996. The increase was due to an increase to 41 contracts in place at March 31, 1997 compared to the 18 contracts at March 31, 1996 and fees of $3.6 million related to licensing of its Foundation Platform software to others. 9 10 Technical staffing -- Revenues from technical staffing increased by $482,706 in the first quarter 1997. This was a 12.5% increase over technical staffing revenues in the first quarter 1996. The increase was due to continued client demand for TechTeam's help desk and computer services personnel at major accounts. Systems integration -- Revenues from systems integration decreased by $119,064 in the first quarter 1997. This was a 4.8% decrease over systems integration revenues in the first quarter 1996. The decrease was due principally to the conclusion in late 1996 of three projects. Training programs -- Revenues from training programs increased by $218,420 in the first quarter 1997. This was a 17.8% increase over training revenues in the first quarter 1996. The increase was due to increased enrollments in the Company's training programs. Cost of services delivered -- The cost of services delivered increased by $4,033,300 in the first quarter 1997. This was a 35.9% increase over the cost of services delivered in the first quarter 1996. The increase was due principally to compensation costs for an increased number of technical personnel, statutory and other benefits associated with such personnel, facility and computer equipment costs, and other direct costs associated with providing an increased volume of services to clients. These costs were 73.8% and 78.1% of revenues in 1997 and 1996, respectively. The decline is primarily attributable to the favorable impact of licensing revenues for TechTeam's Foundation Platform. Selling, general and administrative -- Selling, general and administrative expenses increased by $1,549,385 in the first quarter 1997. This was a 94.0% increase over selling, general and administrative expenses in the first quarter 1996. The increase was due principally to compensation costs for an increased number of sales and administrative personnel, statutory and other benefits associated with such personnel, facility and equipment costs, and other indirect costs needed to support the growth of the Company. These expenses were 15.4% of revenues in 1997 compared with 11.4% of revenues in 1996. This increase was due primarily to expansion of National TechTeam's sales and internal management information systems staffs to support the growth of the Company. Interest income -- Commencing in October 1996, National TechTeam began earning significant amounts of interest income on cash generated by the 1996 public stock offering. Tax provisions -- TechTeam recognized $983,000 of Federal income tax in the first quarter 1997, resulting in an effective tax rate of 35.1% compared to an effective tax rate of 35.1% for 1996. The Michigan Single Business Tax in the first quarter 1997 was $161,000, with an effective tax rate of 5.4% compared to an effective tax rate of 10.5% in the first quarter 1996, the reduction reflecting tax credits generated by the creation of new jobs in Michigan and TechTeam's current eligibility for a tax calculation which is more beneficial than the calculation it used when the Company was smaller. LIQUIDITY AND CAPITAL RESOURCES Indicators of the Company's financial strength are summarized below: MARCH 31, DECEMBER 31, 1997 1996 ------------ ------------ Working capital................................. $ 88,974,913 $ 90,559,459 Current ratio................................... 12.7 11.9 Debt as a percentage of total capitalization.... 0.0% 0.0% Shareholders' equity............................ $109,734,348 $103,458,639 TechTeam has a line-of-credit agreement with NBD Bank which provides for short-term borrowings of up to $25,000,000; the credit is unsecured. Borrowings in excess of $10,000,000 are limited to 75% of eligible accounts receivable and 100% of cash and cash equivalents. The line of credit is at the prime rate or more favorable rates, depending on the term of any loans. There were no borrowings under the credit agreement at March 31, 1997. 10 11 In the first quarter 1997, National TechTeam signed an agreement with a major distributor to supply to TechTeam $28 million of computer hardware and related services under a long-term contract. TechTeam is responding to its customers' requests to become a single source provider for technology services and equipment. This strategic relationship positions TechTeam to take advantage of the best available pricing under a long-term arrangement while at the same time meeting its customers' expectations. In the future, National TechTeam will not have to warehouse or maintain an inventory of this equipment. The key provisions of the contract are: (1) TechTeam may acquire the computer hardware and services at the vendor's cost plus 15%. The margin is payable annually at the beginning of each of the three contract years. (2) Purchase obligations not met in any of the first three years may be carried over to subsequent years up to a total of seven years. PART II ITEM 6 - EXHIBITS AND REPORTS ON FORM 8-K (a) Exhibits - 11. Computation of Earnings Per Share 27 Financial Data Schedule (b) Reports on Form 8-K: A Form 8-K report was filed by the Company on January 17, 1997 covering the Company's acquisition of WebCentric Communications, Inc. SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. National TechTeam, Inc. ------------------------ (Registrant) Date: May 12, 1997 By: /s/William F. Coyro Jr. ---------------------------- William F. Coyro Jr. Chairman of the Board and Chief Executive Officer Date: May 12, 1997 By: /s/Lawrence A. Mills ---------------------------- Lawrence A. Mills Senior Vice President, Chief Financial Officer and Treasurer 11 12 EXHIBIT INDEX Exhibit No. Description - ------- ----------- 11 Computation of Earnings Per Share 27 Financial Data Schedule