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SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 10-K
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF
THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 1997
NATIONAL TECHTEAM, INC.
(Exact name of registrant as specified in its charter)
Delaware 0-16284 38-2774613
(State or other jurisdiction of (Commission File Number) (I.R.S. Employer Identification No.)
incorporation)
835 Mason Street, Suite 200, Dearborn, MI 48124
(Address of principal executive offices) (Zip Code)
Registrant's telephone number, including area code: (313) 277-2277
Securities registered pursuant to Section 12(b) of the Act: None
Securities registered pursuant to Section 12(g) of the Act: Common Stock, $.01 par value
(Title of Class)
Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days. Yes [X] No [ ]
Indicate by check mark if disclosure of delinquent filers pursuant to
Item 405 of Regulation S-K (229.405 of this chapter) is not contained herein,
and will not be contained, to the best of registrant's knowledge, in
definitive proxy or information statements incorporated by reference in Part III
of this Form 10-K or any amendment to this Form 10-K. [_]
The aggregate market value of the voting stock held by non-affiliates of the
registrant as of March 19, 1998 was approximately $161,622,600.
The number of shares outstanding of the issuer's common stock as of
March 19, 1998 was 15,078,142.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of National TechTeam, Inc.'s definitive Proxy Statement, which are to
be filed no later than 120 days after the end of the year covered by this
report, are incorporated by reference into Part III.
This Annual Report contains forward-looking statements within the meaning
of Section 27A of the Securities Act of 1933, as amended, and Section 21E of
the Securities Exchange Act of 1934, as amended. Actual results could differ
from those projected in the forward-looking statements as a result of
certain factors described herein and in other documents. Readers should
carefully review the risk factors that are described in the documents the
Company has filed and files, from time to time, with the Securities and
Exchange Commission.
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PART I
Item 1. BUSINESS
GENERAL
National TechTeam, Inc. ("TechTeam" or "Company") is a leading provider of
information technology ("IT") outsourcing support services to large national
and multi-national corporations, government agencies and service
organizations. The Company offers its services through two global business
units: (i) Call Center Services, which provides its clients with inbound
telephone support for their computer product end-users and (ii) Corporate
Computer Services, which provides corporations with technical staffing
(principally on-site help desk support), systems integration and
instructor-led, computer-based training. TechTeam's client base includes
Ford, Chrysler, First Chicago NBD, United Parcel Service, 3 Com, and Liberty
Mutual Insurance Company. Many of TechTeam's clients utilize services offered
by both of TechTeam's business units.
The Company was incorporated on September 14, 1987 in connection with
reincorporation in Delaware of the Company's predecessor, National TechTeam,
Inc., a Nevada corporation, which was completed on November 17, 1987. The
Company maintains its executive and principal offices at 835 Mason Street, Suite
200, Dearborn, MI 48124. Its telephone number is (313) 277-2277.
During 1997, the Company engaged in several transactions including the
acquisition of WebCentric Communications, Inc. ("WebCentric"), Compuflex
Systems, Inc. ("Compuflex"), currently known as National TechTeam of New Jersey,
Inc. and the formation of GE TechTeam, L.P., a joint venture between TechTeam
and an operating unit of GE Appliances (the "GE Joint Venture"). In early 1998,
TechTeam completed an acquisition of Capricorn Capital Group, Inc., a provider
of financing for high technology and capital equipment in the United States and
Canada. WebCentric develops Internet-initiated support applications, including
Internet-initiated teleconferencing, Internet-initiated call completion and
integrated data and voice collaboration. Compuflex, which has an office in New
Jersey and affiliated operations in India, provides SAP consulting services,
including customized designs, installation and training, as well as contract
programming and software development for many Fortune 500 companies. The GE
Joint Venture was formed to market and service extended warranty contracts for
the personal computer industry. The GE Joint Venture, headquartered in Dallas,
Texas, is operated by TechTeam and by GE Service Management, an operating unit
of GE Appliances. GE Service Management is a leading provider of extended
service plans and warranty administration for products ranging from major
appliances and consumer electronics to personal computers. GE Service Management
offers extended service plans that cover numerous manufacturers, makes and
models, and it provides comprehensive service coverage for post-warranty
products and service needs. TechTeam will seek to have some of its OEM call
center contracts transferred to the GE Joint Venture. See "Impact of Business
with Major Clients" and Item 7 -- "Management's Discussion and Analysis of
Financial Condition and Results Operations."
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INDUSTRY BACKGROUND
The IT Services industry has been evolving rapidly in the past several years in
response to the emergence of a number of fundamental trends. Among these trends
are the following:
- The development and implementation of new technology on a large scale,
requiring large expenditures in purchasing, integration and training.
- An emphasis on core strengths, leading many businesses to outsource
non-core functions. For example, according to Gartner Group, an
information technology advisory firm, more than forty percent (40%) of
companies with internal help desks will outsource a portion of this
function by 1998 compared with fifteen percent (15%) in 1995.
- Change in the price/performance ratio of technology, which has
dramatically reduced the cost of computers and related communications
equipment.
- Migration by businesses from IT Systems consisting of a mixture of
network operating systems, desktop systems and applications to integrated
and standardized network-based systems.
- Rapid growth of the Internet and its prodigy as a means of communicating
information and knowledge.
- Increased use by businesses of Enterprise Resource Planning products,
such as PeopleSoft and SAP, that require significant investment and
ongoing support.
- An increasing focus on productivity, which demands that IT service
providers deliver high-quality services with increasing efficiencies in
delivery and pricing.
- Increased standardization of IT Services in certain areas, particularly
call center services, creating greater competitive pressures.
These factors, along with others, are creating challenges for corporations to
assimilate new technology and to implement new IT systems containing many more
hardware and software components than those of even a short time ago. The
Company believes that these challenges will continue to create great opportunity
for IT service providers in general and for the Company in particular, by reason
of the Company's ability to provide a wide range of services intended to offer a
complete IT solution to its clients and its emphasis on customized and more
complex IT assignments.
SERVICES
The Company originally commenced operations as a value added reseller of
computer hardware and software that also provided training for its computer
products. During the late 1980's the Company added IT staffing and systems
integration services as a complement to its existing training business. In 1993,
as a result of the Company's growing expertise in providing IT staffing of
on-site help desks, TechTeam entered the call center industry. Today, the
Company's IT outsourcing services are intended to cover a broad range of IT
services, including planning, design, implementation and support. Although the
Company's services are complementary, TechTeam has divided its service offerings
into two global business units: (i) Call Center Services and (ii) Corporate
Computer Services (technical staffing, systems integration and training), which
are described in more detail as follows:
CALL CENTER SERVICES
TechTeam is a provider of international Call Center Services. The Company's
solutions include Internet-based callback support and numerous options for call
tracking, telecommunications systems, product knowledgebases, statistical
reporting and real time scheduling. The Company provides around-the-clock
technical product support to end users of the products of hardware and software
companies through its IT call centers. When the end users dial a technical
support number, they are automatically connected to a TechTeam call center
technician. The technician is specially trained in the applicable product and
acts as a transparent extension of the hardware or software company in
diagnosing problems and answering technical questions.
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TechTeam has been providing support on multiple software, hardware, and
communications products to Fortune 1000 clients since its inception. Focusing on
the customer life cycle, TechTeam has launched a number of advanced product
marketing and support services for the call center industry.
TechTeam's technical service professionals support business and consumer PC
users, software peripherals, sophisticated network environments and advanced
application tools. TechTeam's customer service professionals handle many of the
most complicated product management and inquiry services processed in the
industry. Currently, TechTeam's call centers process more than 25,000 calls each
day; over 10 million per year in North America and Europe.
TechTeam offers comprehensive, customized help desk solutions responsive to its
clients' requirements. TechTeam provides help desk services to major companies,
at their facilities or through the IT call centers, for their internal IT
systems. TechTeam's clients provide their employees with a telephone number for
technical assistance. The Company's trained technicians answer questions and
diagnose technical problems ranging from simplistic error messages to wide area
network failures. The Company has six call centers in the United States and
Europe. In 1997, two key offerings, Virtual Call Center service and Advanced
Interactive Voice Processing platform, were launched to meet clients' demands.
These services improve the Company's call-processing efficiency by utilizing
interactive voice response and World wide Web technology. TechTeam sells these
services directly on a per-minute basis or as part of the Company's complete
help desk services. These services, although not integral to TechTeam's
business, are important to the Company's status as a full service provider of
call center and help desk support solutions to its corporate clients.
Call Center Services revenue accounted for approximately 44.5% of TechTeam's
total revenues in 1997.
CORPORATE COMPUTER SERVICES
TechTeam's Corporate Computer Services consists of Technical Staffing, Systems
Integration and Training Programs.
Technical Staffing
TechTeam maintains a staff of trained technical personnel and makes these
personnel available to its clients, most often at the clients' facilities, to
provide computer and technical support. Services most often provided are on-site
help desk, programming, consulting and systems implementation and maintenance.
Demand for such personnel continued to be strong in 1997, resulting in increased
revenues to the Company. The Company continues to devote significant resources
to recruiting, training and retaining technical personnel as the competition for
qualified individuals has continued to increase.
Industry continues to demand competitive global services with a move toward
consolidated vendor management. By adopting a partnership approach within
TechTeam's technical staffing department, TechTeam has maintained and expanded
its installed customer base. TechTeam's adaptive management and proactive
methodology enables its staff to work closely with customers to understand their
computing and service environments. TechTeam's customers and employees work
together to design and manage installed technology within the customers'
business environment.
TechTeam's employees have access to extensive technical training programs that
allow them to stay abreast of the newest technologies and provide unique added
value to clients. TechTeam remains dedicated to providing the highest quality
technical staff to its clients.
Technical Staffing services accounted for approximately 30.2% of TechTeam's
total revenues in 1997.
Systems Integration
Today's corporate systems are a complicated web of inter-related advanced
technology components that together form the information lifeblood of many
corporations. TechTeam's Systems Integration services personnel work closely
with clients in the design and integration of these advanced IT systems. These
systems require significant planning to assure that the various hardware and
software components are compatible and will work together to achieve fast and
reliable communications.
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Through partnerships with many Fortune 500 companies, TechTeam has hands-on
expertise in the design and integration of leading-edge systems and services.
TechTeam's Systems Integration services offer a full-breadth of advanced
technology, computer professionals, and established methodologies.
Key services provided by TechTeam as part of its Systems Integration services
include:
- Strategic planning and evaluation
- QS9000 and ISO 9000 software
- Technical training
- Computer product sales, installation, and upgrades
- Software application development
- World Wide Web development
- Installation, troubleshooting, and maintenance
- LAN/WAN design, installation, administration, and support
- Novell, NT Server, and Lotus Notes implementation
Systems Integration accounted for approximately 16.1% of TechTeam's total
revenues in 1997.
Training Programs
Training is a critical success factor in the introduction and application of new
technology. Return on investment in this technology is dependent on an
organization's ability to effectively educate its workforce and successfully
integrate new processes. Over the past several years, TechTeam has grown into
one of the largest providers of customized corporate computer training in North
America.
TechTeam provides a variety of Training Programs to its corporate clients.
TechTeam emphasizes an approach whereby certified instructors and project
managers work closely with clients in the collaborative design of customized
training programs. TechTeam's training offerings range from general end-user
modules to complex technical courses for IT professionals.
TechTeam's Training Programs include a wide array of applications within the
office automation, network, and client/server marketplace. Clients are offered a
full spectrum of delivery formats including course catalogs, registration,
computer equipment and networks, course materials, certified trainers,
evaluation options, desk-side tutorials, testing, feedback to help desks and
reporting.
TechTeam's Documentation department works in conjunction with its Training
department to produce professional, customized reference and marketing
communications. These include complete systems manuals, newsletters, training
materials, quick reference cards, and product information fliers. Translation
services are also offered.
TechTeam is a manufacturer-authorized training provider for many products
produced by leading companies such as Novell, Microsoft, Lotus, SABER and Sun
Microsystems; and is a Sylvan Prometric Testing Center providing clients with
certification access.
Training Programs accounted for approximately 9.2% of the Company's total
revenues in 1997.
COMPETITIVE STRENGTHS
TechTeam believes it can expand its business by further penetrating existing
client relationships and by attracting new clients by focusing on its key
competitive strengths. These strengths, which have contributed to TechTeam's
rapid growth, are as follows:
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INTERNATIONALLY RECOGNIZED CLIENT BASE:
TechTeam focuses on developing close working relationships with large national
and multi-national clients and actively seeks to align itself with "best in
class" industry leaders in the following markets: automotive, financial,
manufacturing, computer, health care and consumer service. As a result of the
various challenges faced by the Company in many different areas (customer
service, end-user productivity, client server technology, computer integration,
project management and the formation of Intranet and Worldwide Web sites),
TechTeam has refined its expertise in these various fields. The Company believes
this broad knowledge has allowed it to attract additional business from its
existing clients. Clients such as Ford, First Chicago NBD, Hewlett-Packard,
Novell and Sun Microsystems have utilized multiple service offerings from
TechTeam, building on its success and relationships established during the
initial award. In addition, the Company firmly believes that its established
relationships, creative solutions and solid performance record with its existing
client base provide TechTeam with significant credibility and referral potential
for new clients.
MULTIPLE SERVICE OFFERINGS:
TechTeam prides itself on its flexibility and solutions-oriented approach to
developing outsourcing support services for its clients. As more and more
businesses focus on core competencies, the demand for cost effective outsourcing
solutions for increasingly complex technological requirements has grown
immensely. TechTeam sees this trend continuing and has strategically built its
service lines around critical issues facing its clients. For many reasons,
including vendor accountability and wide-ranging technological needs, many
clients have embraced the Single Point of Contact concept as an effective
business strategy with outsourcers. TechTeam works diligently to understand
fully the needs and issues of each client, then provides solutions drawing upon
its call center, technical staffing, systems integration and training service
offerings. Approaching each relationship as an integral long-term partner and
total solutions provider, TechTeam becomes well positioned to retain its
incumbent role as a preferred provider of IT services.
TECHNICALLY PROFICIENT EMPLOYEE BASE:
TechTeam's growth is reflected in the growth of its employee base, which has
increased from 482 in January 1993 to 1,904 in December 1997. The Company firmly
believes in employee development -- a continual process that increases
productivity and the value of the employees' contributions to themselves,
TechTeam and its clients. This strategy supports a key Company objective:
hiring, developing and retaining high quality professionals. The Company feels
that the quality of its professional staff is what ultimately defines it to
existing and potential customers. As competition for qualified personnel is
high, a great deal of emphasis is placed on the recruiting process and
assembling a technically proficient employee base who seek both advancement
opportunities and stability through a managed career path. Comprehensive
employee care practices, which include rigorous and continuing in-house
training, periodic individual expectation and goal setting, employee recognition
programs and competitive benefits and compensation, ensure the highest quality
of service and technical expertise to the customer base while offering the
employee a solid career path. The Company believes its relationship with
existing employees is excellent.
RECOGNITION FOR DELIVERY OF QUALITY SERVICES:
TechTeam is firmly committed to providing its clients with the highest quality
of call center and corporate computer services, and has tailored its quality
programs to address directly individual client requirements. TechTeam believes
that the delivery of consistent, high quality and cost-effective service is the
product of standardized business practices coupled with advanced technology and
performance tracking. Since 1993, the Company has focused on quality
certification because it believes that: (i) rapid growth with strong profit
margins is sustainable only through high client satisfaction, and (ii) many
major corporations are now requiring, or will soon require, formal third-party
quality certification of their business partners. TechTeam has been recognized
for its delivery of quality services by being awarded ISO 9001 certification, an
international standard for quality assurance and operating consistency. In 1997,
the Company was awarded the "Q1" Quality Award from Ford Motor Company. Within
its call centers, TechTeam employs a comprehensive performance tracking system
that measures objective and subjective attributes of service delivery. These
quality criteria are customized for each project to reflect accurately the
service delivery as perceived by the caller and with respect to the broader
goals of the client.
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The Company believes that its delivery of high quality services results from
close supervision and management. When combined with its clients' performance
evaluations, these operational practices provide a strategic advantage in
competing for additional business. TechTeam encourages and assists clients with
direct connections to TechTeam's systems from their sites for real time access
to operational statistics and performance. This sharing of key management
information is intended to position TechTeam as a business partner rather than a
discrete third-party service provider.
ADVANCED TECHNOLOGY INFRASTRUCTURE:
The Company believes that its technology enables it to maintain its position as
a leading provider of IT support services, particularly in call center services.
TechTeam's relationships with some of the world's leading companies have often
resulted in challenging assignments requiring the use of advanced technology and
methodologies. To meet these challenges, the Company continually trains its new
employees and clients in the latest product and service innovations. TechTeam
continues to invest substantial capital to build a technology infrastructure
that features state-of-the-art call centers with sophisticated telephony,
efficient networks, call distribution software, knowledgebases, and productivity
management tools.
GROWTH STRATEGY
The Company intends to continue its growth and maintain its status as a leading
provider of Call Center and Corporate Computer Services by being responsive to,
and providing skilled personnel and successful knowledge practices for, its
clients to meet their demand for long-term outsourcing services. The principal
strategies for achieving these objectives are as follows:
SINGLE POINT OF CONTACT:
The Company intends to rapidly expand its service offerings around its knowledge
and experience in managing corporate call center programs. By leveraging the
data collected, the Company can offer services focused on cost reduction, call
avoidance, and root cause analysis. As companies today struggle with increasing
need to integrate and update sophisticated technologies and complex systems,
proactive value added services provide new revenue opportunities.
FURTHER PENETRATE EXISTING CLIENTS, ATTRACT NEW CLIENTS AND EXTEND SERVICE
LINES:
The Company intends to solidify its position as a preferred vendor of
outsourcing services by continuing to market its call center and corporate
support services aggressively through further penetration within existing
accounts, pursuing new clients and the addition of new service offerings.
Historically, many of TechTeam's clients initially have engaged the Company to
provide specific services to a single division or business unit. By working
closely with its clients throughout the life cycle of their IT systems and
products, TechTeam has been able to achieve growth by providing additional
services to its existing clients. The Company believes that it will continue to
capitalize upon these marketing advantages by providing a full range of services
from software design and systems integration to end user technical support and
documentation. The Company also intends to target new clients by utilizing the
credibility of its blue chip client list, its outstanding service delivery
record and broad service offerings.
CAPITALIZE ON TECHNOLOGY AND TRAINING FOR HIGHER MARGINS:
The Company seeks to leverage its investment in sophisticated and specialized
technologies. TechTeam believes its investment in high-capacity
advanced-function PBX phone switches, automated call distributors, call tracking
software, computer-telephone integration, interactive voice response technology,
back-up generators, technician training programs and facilities are fixed costs
that can be spread across a larger revenue base resulting in increased profit
margins. Because of its open architecture and utilizing today's sophisticated
technology and systems, TechTeam is able to provide high response rates at a low
cost per transaction. TechTeam's strategy is to upgrade its existing
technologies and acquire or develop other technologies that complement its
technical support functions. For example, TechTeam acquired its "Foundation
Platform" technology through its relationship with, and acquisition of,
WebCentric Communications, Inc.
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TechTeam's roots in corporate training have greatly impacted the development of
all of the Company's service lines and continue to play a key role in service
evolution. With a large professional staff of certified trainers and degreed
instructional designers, the Company is afforded the opportunity to make use of
extensive training resources, course materials, equipment, labs, the Internet,
infrastructure, and facilities across all aspects of its business. The Company
believes that these training assets provide three distinct benefits to TechTeam,
each of which offer career pathing and development, improve productivity and
reduce operating costs: (i) staff retention is improved by continuing to
challenge employees and preparing them for advancement; (ii) professional
training is an affordable way to keep employees current on emerging technologies
and business practices; and (iii) cross-trained employees can be moved between
projects to meet client needs and to increase utilization.
PURSUE SELECTIVE ACQUISITIONS, JOINT VENTURES AND ALLIANCES:
The Company intends to acquire complementary businesses to increase market
share, enter strategic business sectors, enlarge its geographic presence, and
expand and compliment its existing services. TechTeam continually monitors the
marketplace for appropriate opportunities to increase the Company's resources
and capabilities. TechTeam also seeks joint venture partners when it determines
that a partnership arrangement will be beneficial when offering a new line of
business, expanding current service offerings, or entering a new marketplace.
Since the beginning of 1997, the Company has increased its geographic presence
through several acquisitions such as Capricorn Capital Group, Inc., Compuflex
Systems, Inc. and WebCentric Communications, Inc. In 1996, TechTeam expanded its
Call Center services by opening a new facility in Harper Woods, Michigan and, in
1997, doubled the call capacity of its Chicago Call Center. In October 1997,
TechTeam entered into the GE Joint Venture to expand its current service
offerings to the OEM and retail marketplace.
CONTINUE A STRONG COMMITMENT TO QUALITY SERVICE:
The Company's commitment to quality service and its continued efforts to obtain
additional certification and recognition for its quality methodologies form the
basis of the Company's ongoing strategy. This strategy is essential to
TechTeam's ability to generate new business, as many companies already require
their suppliers to adopt the ISO quality standards. TechTeam has received ISO
9001 certification and the Ford Q1 quality award. As a remarketer of quality
systems software, training provider, and quality systems implementer, TechTeam
assists other companies in obtaining ISO and QS certifications. The recruitment,
training and retention of a highly qualified and dedicated work force also plays
a key role in the Company's quality program.
TECHNOLOGY
As an IT outsourcing company, TechTeam relies upon technology to offer its
clients efficient, high quality call center services. TechTeam has invested in
high performance, scaleable, manageable telecommunications and data networks and
infrastructure. TechTeam's call centers are equipped with Aspect ACD's, Dialogic
IVR's, and other leading call processing technologies including all of the
latest enhancements to allow innovative and cost effective advanced call center
and call processing capabilities. TechTeam's call center agents are equipped
with state-of-the-industry PC's from leading manufacturers, and its world wide
data communication network allows the Company to manage its networks in the most
cost effective manner, and with the highest availability possible. The Company's
call centers are equipped with fault tolerant fiber-based telecommunication
equipment and networks from leading carriers assuring its clients reliable call
center services.
TechTeam's "Foundation Platform" uses technology developed by WebCentric
Communications, Inc. The Foundation Platform is a set of industry standard
technologies and systems combined into a unique and powerful vehicle to enable
TechTeam to connect its clients and its clients' customers with an expert in
nearly any language and in virtually any location. This technology platform will
enable TechTeam to maximize utilization of its human resources dedicated to Call
Center Services. TechTeam currently has nearly 700 agents utilizing this
technology.
TechTeam's strategy is to use technology to create competitive advantages.
TechTeam will continue to pursue this strategy by creating innovative
applications that allow its clients and its clients' customers to improve their
own operational efficiencies. The Company expects that its Foundation Platform,
along with additional investments in knowledge base tools and technology, will
reduce its cost of service by improving the productivity and cost per incident
of its agents.
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MARKETING, SALES AND CLIENTS
The Company markets its call center and corporate computer services through a
variety of methods, including personal sales calls, client referrals, attendance
at industry and trade shows and invitations for clients to visit the Company's
business offices. Currently, the Company employs thirty sales professionals. On
average, these sales professionals have over 10 years industry sales experience
each. The Company's sales and marketing strategy focuses on meeting the business
objectives of new corporate clients and becoming a preferred vendor of IT
outsourcing services for existing clients. To meet these objectives, the Company
has structured the organization with a dual focus: first, a sales force to
generate new business opportunities with national and multinational companies;
and second, a dedicated sales team focused on the Company's existing major and
national accounts. The latter emphasizes account development in order to create
a better understanding of each client's particular needs. TechTeam assigns its
sales team to a limited number of accounts in order to develop a complete
understanding of each client's particular needs, to form strong client
relationships and encourage cross selling of other services offered by the
Company. TechTeam believes that its existing client base provides significant
cross-selling opportunities for its sales team to market the other services
offered by the Company. The Company's business approach toward its clients is
solutions-oriented, drawing upon the unique yet synergistic offerings for each
of its service lines.
IMPACT OF BUSINESS WITH MAJOR CLIENTS
Historically, TechTeam has been heavily dependent upon major clients for a
substantial portion of its revenues. Any loss of (or failure to retain a
significant amount of business with) its key clients could have a material
adverse impact on the Company. Until 1996, Ford Motor Company ("Ford") was
TechTeam's largest client. Ford accounted for 33.1%, 22.6% and 21.3% of the
Company's revenues for the years ended December 31, 1995, 1996 and 1997,
respectively. Ford represented significantly higher portions of TechTeam's
revenues in earlier years. In 1996, Hewlett-Packard became TechTeam's largest
client, representing 26.7% of TechTeam's revenues in that year. In 1997,
Hewlett-Packard accounted for 21.3% of the Company's revenues. In the past
several years, Chrysler Corporation ("Chrysler") has also become a major client,
representing between 5 and 10% of the Company's total revenues. In 1997, the
percentage of total revenues derived from Chrysler increased to 14.6%, and
United Parcel Service became a significant client generating 6.5% of total
revenues. Those clients will continue to constitute a high percentage of
TechTeam's revenues for the foreseeable future. Beginning in February 1998,
TechTeam, in keeping with its strategic focus on corporate help desk solutions,
will seek to migrate some of its current OEM call center product support
business to the GE Joint Venture. As of March 31, 1998, the OEM call center
business conducted directly by TechTeam will be substantially reduced due to the
scheduled termination of the two largest of its eight contracts with
Hewlett-Packard.
Management recognizes the need to diversify its client base from both a client
and industry perspective. However, because TechTeam believes that its existing
client base presents opportunities for the cross marketing of its services, the
Company will continue to seek additional business from its largest clients. The
Company anticipates that its major clients will continue to account for a high
percentage of TechTeam's revenues in the future. TechTeam's services are not
specific to any single industry and can be beneficial to most large
corporations. TechTeam's technical staffing and training programs cover most of
the popular software applications and can be customized to improve the
productivity of microcomputer users in most companies. TechTeam provided
services to approximately 274 customers in 1997.
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The following is a selected list of TechTeam's clients:
- 3Com - Liberty Mutual Insurance Company
- Automobile Club of Michigan - Meijers
- Blue Cross/Blue Shield of Michigan - Meritor Automotive
- Chrysler Corporation - Northrup Grumman
- Comdisco Inc. - Novell
- First Chicago NBD - Rockwell International
- FirstPlus Financial - State of Michigan
- Ford Motor Company - Sun Microsystems
- Hewlett-Packard - United Parcel Service
- Wayne County Government
INTELLECTUAL PROPERTY RIGHTS
TechTeam's success is dependent upon certain methodologies it utilizes in
designing and delivering Corporate Computer Services and Call Center Services.
The Company's business includes the development of custom software in connection
with specific client engagements. Ownership of such software is generally
assigned to the client. The Company also develops certain foundation and
application software products, or software tools, which remain the property of
the Company. Applications for patents have been submitted for certain components
of its proprietary software and end systems.
TechTeam relies upon a combination of nondisclosure and other contractual
arrangements and trade secret, copyright and trademark laws to protect its
proprietary rights and the proprietary rights of third parties from whom
TechTeam licenses intellectual property. The Company enters into confidentiality
agreements with its employees and limits distribution of proprietary
information. There can be no assurance that the steps taken by TechTeam in this
regard will be adequate to deter misappropriation of proprietary information or
that TechTeam will be able to detect unauthorized use and take appropriate steps
to enforce its intellectual property rights.
Although the Company believes that its services do not infringe on the
intellectual property rights of others and that it has all rights necessary to
utilize the intellectual property employed in its business, TechTeam is subject
to the risk of litigation alleging infringement of third-party intellectual
property rights. Any such claims could require the Company to spend significant
sums in litigation, pay damages, develop non-infringing intellectual property or
acquire licenses of the intellectual property that are the subject of asserted
infringement.
TechTeam(R) is a service mark that is registered with the United States Patent
and Trademark Office. Support Central(SM) is a service mark that has been
approved for registration with the United States Patent and Trademark Office.
Federal servicemark registrations may be renewed indefinitely as long as the
underlying servicemark remains in use. Aside from the foregoing, the Company
holds no other trademarks, servicemarks or patents.
COMPETITION
The Company is engaged in markets served by both its Call Center and Corporate
Computer Services divisions, which are characterized by a high level of
competition and, therefore, are frequently subject to pricing pressure. There
are many companies that provide call center services. Although management
believes no one company is dominant, some companies have greater financial
resources, more call center locations, larger client bases and greater name
recognition. In the highly fragmented computer services markets, the Company
competes with several larger competitors, as well as smaller computer services
companies, systems integration firms, temporary staffing and personnel placement
companies, major accounting firms, computer consulting firms, and divisions of
large hardware and software companies. Many of these firms have greater
financial resources, client bases and name recognition than TechTeam.
Historically, many of the Company's clients have provided the services through
their own internal resources. In addition to its ability to provide a broad
range of IT services and rapid response to client needs, the Company competes
principally on the basis of quality service, price, experience and reputation in
the industry, technological capabilities, quality practices, and referrals from
existing clients.
10
11
Competition for contracts for a significant portion of TechTeam's services takes
the form of competitive bidding in response to proposal requests. Many of the
Company's large clients purchase IT services primarily from a limited number of
preferred vendors. While TechTeam believes that its broad range of services,
technological capabilities and reputation in the industry will allow it to
remain a preferred vendor, the Company anticipates that it will continue facing
pricing pressures from these clients.
HUMAN RESOURCES
As of December 31, 1997, TechTeam had a total of 1,904 employees of which 148
were part-time. The functional responsibilities of these employees are as
follows: 1,189 client support agents and related employees in Call Center
Services; 356 professionals in technical staffing; 126 professionals in systems
integration; 115 instructors and related employees in training; 34 employees in
sales and marketing; and 84 employees in management and administration. TechTeam
has experienced no work stoppages and believes its relationship with its
employees is excellent.
Item 2. PROPERTIES
TechTeam's World Headquarters and executive offices are located in Dearborn,
Michigan. The following table sets forth the primary real properties which
TechTeam leases and occupies:
- ------------------------------------------------------------------------------------------------------------------------
LEASE TERM BEGINNING SQUARE
LOCATION FUNCTION AND EXPIRING FOOTAGE
- ---------------------------- ------------------------------------------------- --------------------------- ------------
Dearborn, MI World Headquarters and North American Training 01/01/97 - 03/31/06 62,931
Center Headquarters
Southfield, MI World Call Center Headquarters 11/01/93 - 12/31/00 57,403
and Training Center
Dallas, TX Regional Office and Call Center 10/01/95 - 09/30/03 52,012
Fort Worth, TX Call Center 08/01/97 - 07/30/02 20,400
Harper Woods, MI Call Center 06/15/96 - 06/14/03 17,775
Chicago, IL Regional Office and Call Center 03/01/94 - 02/28/00 13,195
Brussels, Belgium Call Center 08/01/97 - 07/31/06 6,300
Boston, MA Training Center 10/01/97 - 04/30/98 5,214
Chicago, IL Training Center 02/01/98 - 01/31/02 4,287
Edison, NJ Regional Office 03/01/96 - 02/02/01 3,300
Troy, MI Training Center 01/01/96 - 12/31/98 2,345
Omaha, NE WebCentric Operations 01/01/97 - 12/31/02 2,174
Indianapolis, IN Training Center 01/01/96 - 12/31/00 1,881
Chelmsford, England European Headquarters 08/01/97 - 07/31/00 1,645
TechTeam believes that the facilities it occupies are well maintained and in
good operating condition, and are adequate for its current needs. These
facilities include general office space and 21 well-equipped computer-training
classrooms. However, the Company anticipates that additional call centers or
training centers may be needed in the future due to growth and expansion.
Because some TechTeam services are performed at client sites, the cost of
maintaining multiple offices is minimized.
11
12
Item 3. LEGAL PROCEEDINGS
From time to time, the Company is involved in litigation incidental to its
business.
The Company and two of its officers, William F. Coyro Jr. and Lawrence A. Mills,
have been named as defendants in a putative consolidated class action filed in
the United States District Court for the Eastern District of Michigan. On
January 22, 1998 four original actions, all filed between August 27 and October
24, 1997, were consolidated into a single action. Plaintiffs in the underlying
actions purport to represent various classes consisting of all persons who
purchased shares of the Company's common stock during certain class periods, the
longest of which was from September 27, 1996 through July 18, 1997. Plaintiffs
allege in their complaints that the Company and the individual defendants
engaged in a scheme to artificially inflate the price of the Company's common
stock by improperly accelerating the recognition of revenue from the licensing
of the Company's proprietary software. Plaintiffs assert claims against all
defendants for alleged violation of Section 10(b) of the Securities Exchange Act
of 1934 and Rule 10b-5 promulgated thereunder, as well as claims against the
individual defendants for alleged "controlling person" liability under Section
20(a) of the Securities Exchange Act. The Company and the individual
defendants believe that they have meritorious defenses to plaintiffs' claims,
and they intend to defend the action vigorously. However, because of the
early stage of this litigation, it is impossible to predict the outcome of the
litigation or a range of possible recovery, if any, by the plaintiffs.
Accordingly, no provision for any such liability or the costs of defense has
been made in the accompanying financial statements. The Company believes that
these costs will be covered, at least in part, by insurance.
In addition, the Company is the subject of a related investigation initiated on
September 9, 1997 by the United States Securities and Exchange Commission
("SEC"). The SEC has stated that the purpose of investigation is to determine
whether the Company may have violated certain provisions of the Securities Act
of 1933 and the Securities Exchange Act of 1934 in connection with its
recognition of revenue from the licensing of its proprietary software. This
investigation is ongoing and the outcome cannot be predicted at this time,
although the Company believes it has complied fully with all applicable
provisions of the federal securities laws.
ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
No matters were submitted to a vote of security holders during the fourth
quarter of 1997.
PART II
ITEM 5. MARKET FOR REGISTRANT'S SECURITIES AND RELATED STOCKHOLDER MATTERS
The following table sets forth the reported high and low sales prices of the
Company's common stock for the quarters indicated as reported on the Nasdaq
National Market. The Company's common stock trades on the Nasdaq National Market
tier of the Nasdaq Stock Market under the symbol "TEAM."
- ------------------------------------------------------------------------------------------------------
YEAR AND QUARTER HIGH LOW
- ------------------------------------------------------------------------ -------------- ------------
1996
First Quarter...................................................... $ 6.250 $ 4.750
Second Quarter..................................................... $17.875 $ 5.063
Third Quarter...................................................... $27.500 $ 7.500
Fourth Quarter..................................................... $30.125 $19.875
1997
First Quarter...................................................... $27.625 $15.500
Second Quarter..................................................... $25.000 $13.250
Third Quarter...................................................... $22.875 $ 9.750
Fourth Quarter .................................................... $ 9.500 $ 8.000
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The Company has never paid any dividends on its common stock and expects for the
foreseeable future to retain all of its earnings from operations for use in
expanding and developing its business. Any future decision as to payment of
dividends will be at the discretion of the Company's Board of Directors and will
depend upon the Company's earnings, financial position, capital requirements and
such other factors as the Board of Directors deems relevant.
TechTeam had 836 shareholders of record as of March 19, 1998.
Since the beginning of 1997, TechTeam made several acquisitions, including
WebCentric Communications, Inc., Compuflex Systems, Inc. and Capricorn Capital
Group, Inc. (Notes H, I and Q to the Consolidated Financial Statements). In
connection with these acquisitions, shares of the Company's common stock were
issued without registration under the Securities Act of 1933 (the "Securities
Act") in reliance on Section 4(2) thereof. A further description of the
transaction is contained in the notes accompanying these consolidated financial
statements.
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ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA
The following table sets forth certain selected consolidated financial data and
is qualified by the more detailed Consolidated Financial Statements and notes
thereto included in Item 8 in this Form 10-K Report. The Statement of Financial
Position Data as of December 31, 1993, 1994, 1995, 1996, and 1997, and the
Statement of Operations Data for each of the five years in the period ended
December 31, 1997 have been derived from the Company's consolidated financial
statements for such years, which have been audited by Ernst & Young LLP,
independent auditors.
- --------------------------------------------------------------------------------------------------------------
YEAR ENDED DECEMBER 31,
------------------------------------------------------------
STATEMENT OF OPERATIONS DATA: 1997 1996 1995 1994 1993
- -------------------------------------------------- ---------- ---------- --------- --------- ----------
(In thousands, except per share data)
Revenues
Call Center Services........................ $ 36,203 $ 31,433 $ 15,123 $ 7,173 $ 2,325
-------- -------- -------- ------- --------
Corporate Computer Services
Technical staffing........................ 24,498 20,907 20,095 16,935 12,866
Systems integration....................... 13,106 12,819 7,841 5,530 2,647
Training programs......................... 7,520 7,027 4,018 4,613 5,387
-------- -------- -------- ------- --------
Total Corporate Computer Services........... 45,124 40,753 31,954 27,078 20,900
-------- -------- -------- ------- --------
Total revenues................................ 81,327 72,186 47,077 34,251 23,225
Cost of services delivered.................... 72,807 57,176 36,476 26,129 17,321
-------- -------- -------- ------- --------
Gross profit.................................. 8,520 15,010 10,601 8,122 5,904
-------- -------- -------- ------- --------
Other expenses/(income)
Selling, general and administrative......... 14,320 10,112 6,080 4,603 2,208
Interest expense............................ 69 205 79 59 108
Interest income............................. (3,038) (937) (74) (71) --
Gain on sale of investment.................. -- -- -- (152) --
-------- -------- -------- ------- --------
11,351 9,380 6,085 4,439 2,316
-------- -------- -------- ------- --------
Income/(loss) before tax provisions........... (2,831) 5,630 4,516 3,683 3,588
Tax provisions................................ (873) 2,584 1,892 1,524 1,357
-------- -------- -------- ------- --------
Net income/(loss)............................. $ (1,958) $ 3,046 $ 2,624 $ 2,159 $ 2,231
======== ======== ======== ======= ========
Basic earnings/(loss) per share............... $ (0.12) $ 0.24 $ 0.23 $ 0.21 $ 0.24
======== ======== ======= ======= ========
Diluted earnings/(loss)per share.............. $ (0.12) $ 0.23 $ 0.23 $ 0.20 $ 0.24
======== ======== ======= ======= ========
Weighted average number of common shares and
common share equivalents outstanding
Basic....................................... 15,664 12,535 11,362 10,395 9,273
Diluted..................................... 15,664 13,031 11,607 11,053 9,323
- -------------------------------------------------------------------------------------------------------------
DECEMBER 31,
----------------------------------------------------------
STATEMENT OF FINANCIAL POSITION DATA: 1997 1996 1995 1994 1993
- -------------------------------------------------- ---------- ---------- --------- --------- ----------
(In thousands)
Current assets................................... $ 96,307 $ 100,612 $ 17,344 $ 14,286 $ 7,045
Current liabilities.............................. 10,560 9,995 4,981 2,559 2,827
Total assets..................................... 121,289 116,998 26,266 20,260 12,525
Long-term liabilities............................ 1,129 2,483 866 147 233
Total shareholders' equity....................... 109,600 104,520 20,419 17,554 9,465
14
15
ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS
This Management's Discussion and Analysis of Financial Condition and Results of
Operations contains trend analysis and a number of forward-looking statements.
These statements are based on current expectations and actual results may differ
materially. Among the factors that could cause actual results to vary are those
described in the subsection of this Item 7 entitled "Factors Affecting Future
Results."
RESULTS OF OPERATIONS
OVERVIEW
The Company originally commenced operations as a value added reseller of
computer hardware and software that also provided training for its computer
products. During the late 1980's the Company added IT staffing and systems
integration services as a complement to its existing training business. In 1993,
as a result of the Company's growing expertise in providing IT staffing of
on-site help desks, TechTeam entered the call center industry. Today, the
Company's IT outsourcing services cover a broad range of IT, including planning,
design, implementation and support. Although the Company's services are
complementary, TechTeam has divided its service offerings into two divisions,
Call Center Services and Corporate Computer Services (technical staffing,
systems integration and training programs). Revenues from all service offerings
are recognized as services are performed.
Call Center Services consist of international telephone support for end-users of
computer hardware, software products and services. Call Center Services are
billed on a fee per call, fee per time spent on calls or per agent basis, each
as negotiated with clients. Under the terms of certain Call Center Services
contracts, clients are required to pay certain amounts at the commencement of
the contract, which payments are non-refundable and as to which the Company has
no further service obligation. Amounts billed under this provision of such
contracts aggregated $618,100 in 1996 and $1,655,700 in 1995; these amounts were
recognized as revenues when billed. No such amounts were billed in 1997. Absent
unusual circumstances, in the future the Company expects to negotiate these
contracts so that the revenues are recognized over the life of the contract. The
Company has also licensed customers to use its Foundation Platform, a software
product developed by the Company's wholly-owned subsidiary, WebCentric
Communications, Inc. Revenues from these licenses are recognized either: (1) on
a usage basis, when the licenses are granted in connection with on-going
services; (2) as the expenses of the transaction are recognized in those
instances where the license was granted in connection with a contemporaneous
purchase; or (3) as lump sum fees when the client acquires the rights to use
and is allowed access to the Foundation Platform without any on-going service
obligation by the Company.
Technical staffing includes a variety of technical services, including the
placement of computer personnel at client sites to support end-user applications
through on-site help desks, as well as selected programming and consulting
services. Systems integration consists of database design, computer product
sales and networking services. Contracts for technical staffing and systems
integration are generally negotiated on an hourly rate basis or are priced on a
project basis. Training programs consist of instructor-led, computer-based
training for word processing, spreadsheets, graphics, data bases, desktop
publishing, operating systems, and systems administration for NetWare, JAVA, NT,
Windows, OS/2 and UNIX and mainframe operating systems. For training programs,
clients pay a fee per student trained or a fee for classes offered, in some
cases with an advance payment for the cost of the necessary training materials.
Cost of services delivered consists of direct personnel compensation, statutory
and other benefits associated with such personnel, facility and computer
equipment costs, and other direct costs associated with providing services to
clients. Selling, general and administrative costs consist of sales, marketing
and administrative personnel compensation, statutory and other benefits
associated with such personnel, facility and equipment costs and other indirect
costs associated with the sales, marketing and administrative functions of the
Company.
15
16
The 1995 and 1996 financial statements have been restated to reflect the
acquisition of Compuflex -- see Notes to the Consolidated Financial Statements
- -- Note 1.
The Company has also restated the originally issued 1996 financial statements.
The restatements relate to: (1) Certain license fee revenues related to
contemporaneous purchase/sale transactions between the Company and the licensees
of its software products occurring in the fourth quarter 1996. Those revenues
have now been deferred and will be recognized as income in future periods when
the expenses of the related contemporaneous purchase/sale transactions are
recognized. (2) Certain compensation-related adjustments and other adjustments
dealing with the accruals of payroll expenses and revenues.
The following table sets forth the percentage relationship to revenues of
certain items in the Company's Consolidated Statements of Operations:
- ----------------------------------------------------------------------------------------------------------------
YEAR ENDED DECEMBER 31,
--------------------------------
1997 1996 1995
--------- --------- ----------
Revenues
Call Center Services.................................................. 44.5% 43.5% 32.1%
------ ----- -----
Corporate Computer Services
Technical staffing.................................................. 30.2 29.0 42.7
Systems integration................................................. 16.1 17.8 16.7
Training programs................................................... 9.2 9.7 8.5
------ ----- -----
Total Corporate Computer Services..................................... 55.5 56.5 67.9
------ ----- -----
Total revenues.......................................................... 100.0 100.0 100.0
Cost of services delivered.............................................. 89.5 79.2 77.5
------ ----- -----
Gross profit............................................................ 10.5 20.8 22.5
------ ----- -----
Other expenses/(income)
Selling, general and administrative................................... 17.6 14.0 12.9
Interest expense...................................................... 0.1 0.3 0.2
Interest income....................................................... (3.7) (1.3) (0.2)
------ ----- -----
14.0 13.0 12.9
------ ----- -----
Income/(loss) before tax provisions..................................... (3.5) 7.8 9.6
Tax provisions.......................................................... (1.1) 3.6 4.0
------ ----- -----
Net income/(loss)....................................................... (2.4)% 4.2% 5.6%
====== ===== =====
Between 1994 and 1997, TechTeam's revenues increased at a compound annual rate
of 33.4%. The Company believes that its growth has benefited from the trend
among large corporations to outsource much of their information technology needs
and TechTeam's ability to provide services that address a broad range of those
needs. The Company believes that the outsourcing trend will continue and will
provide continuing opportunities for both of its service lines. TechTeam further
believes that its service offerings are influenced substantially by its clients'
desires to focus on their core businesses and to leave information technology
needs to the Company for which information technology is its core business.
TechTeam's training programs have encountered cyclical enrollment trends,
influenced by the timing and extent to which clients are upgrading desk top
software.
TechTeam's business is based on client relationships with major corporations.
See "Management's Discussion and Analysis of Financial Condition and Results of
Operations--Factors Affecting Future Results-Impact of Business with Major
Clients."
COMPARATIVE PERFORMANCE--1997 versus 1996
TechTeam incurred a net loss of $1,957,843 or $(0.12) per share, for 1997 as
compared to net income of $3,046,190, or $0.24 per share, for 1996.
REVENUES
TechTeam's total revenues increased by $9,140,779 in 1997 to $81,326,935, a
12.7% increase over revenues in 1996. Changes in revenues resulted from the
following:
16
17
Call Center Services
Revenues from Call Center Services increased by $4,769,834 in 1997. This was a
15.2% increase over Call Center Services revenues in 1996. The increase was due
to an increase to 48 contracts in place at December 31, 1997 compared to the 36
contracts at December 31, 1996.
Technical Staffing
Revenues from technical staffing increased by $3,590,432 in 1997. This was a
17.2% increase over technical staffing revenues in 1996. This increase was due
to continued client demand for TechTeam's help desk and computer services
personnel at major accounts.
Systems Integration
Revenues from systems integration increased by $287,437 in 1997. This was a 2.2%
increase over systems integration revenues in 1996.
Training Programs
Revenues from training programs increased by $493,076 in 1997. This was a 7.0%
increase over training revenues in 1996. This increase was due to increased
enrollments in the Company's training programs.
COST OF SERVICES DELIVERED
The cost of services delivered increased by $15,630,599 in 1997. This was a
27.3% increase over the cost of services delivered in 1996. The increase was due
principally to compensation costs for an increased number of technical
personnel, statutory and other benefits associated with such personnel, facility
and computer equipment costs, and other direct costs associated with providing
an increased volume of services to clients. These costs were 89.5% and 79.2% of
revenues in 1997 and 1996, respectively. The increase in these rates is
attributable to the reduced revenues per call, costs incurred in the ongoing
customization of the Company's Foundation Platform and those related to the
start-up of several new projects during the year for which revenues did not grow
as rapidly as expected and, for one project, which the Company terminated
shortly after it commenced due to it not being profitable.
SELLING, GENERAL AND ADMINISTRATIVE
Selling, general and administrative expenses increased by $4,207,697 in 1997.
This was a 41.6% increase over selling, general and administrative expenses in
1996. The increase was due principally to compensation costs for an increased
number of sales and administrative personnel, statutory and other benefits
associated with such personnel, facility and equipment costs, and other indirect
costs needed to support the growth of the Company. These expenses were 17.6% of
revenues in 1997 compared with 14.0% of revenues in 1996. This increase was due
primarily to expansion of TechTeam's administrative infrastructure to support
the anticipated growth of the Company. Additionally, in the fourth quarter 1997,
TechTeam incurred legal and accounting fees aggregating approximately $500,000
in connection with civil litigation and an investigation by the Securities and
Exchange Commission.
INTEREST INCOME
Commencing in October 1996, TechTeam began earning significant amounts of
interest income on cash generated by the 1996 public stock offering. For 1997,
interest income was $3,038,555, mitigating the pre-tax loss to $2,831,085.
17
18
TAX PROVISIONS
TechTeam recognized $(1,053,042) of Federal income tax in 1997, resulting in an
effective tax rate of 35.0% compared to an effective tax rate of 38.1% for 1996.
The Michigan single business tax and state income taxes in 1997 were $179,800,
with an effective tax rate of (6.4)% compared to an effective rate of 12.6% in
1996. These taxes are tied more closely to revenues than net income which
inflates the effective tax rate when income is lower, or negative as in 1997.
COMPARATIVE PERFORMANCE--1996 VERSUS 1995
TechTeam earned net income of $3,046,190, or $0.24 per share, for 1996 as
compared to a net income of $2,623,667 or $0.23 per share, for 1995.
REVENUES
TechTeam's total revenues increased by $25,109,624 in 1996 to $72,186,156, a
53.3% increase over revenues in 1995. Changes in revenues resulted from the
following:
Call Center Services
Revenues from Call Center Services increased by $16,310,310 in 1996. This was a
107.8% increase over Call Center Services revenues in 1995. The increase was due
to an increase to 36 contracts in place at December 31, 1996 compared to the 18
contracts at December 31, 1995 and increased business with existing customers,
primarily Hewlett-Packard.
Technical Staffing
Revenues from technical staffing increased by $812,287 in 1996. This was a 4.0%
increase over technical staffing revenues in 1995. The increase was due to
continued client demand for TechTeam's help desk and computer services personnel
at Ford and other major accounts.
Systems Integration
Revenues from systems integration increased by $4,977,961 in 1996. This was a
63.5% increase over systems integration revenues in 1995. The increase was due
principally to a growing demand by existing clients for TechTeam's networking
services.
Training Programs
Revenues from training programs increased by $3,009,066 in 1996. This was a
74.9% increase over training revenues in 1995. The increase was due to increased
enrollments in the Company's training programs and the sale of $350,000 of
computer-based training materials to a new client.
COST OF SERVICES DELIVERED
The cost of services delivered increased by $20,700,404 in 1996. This was a
56.8% increase over the cost of services delivered in 1995. The increase was due
principally to compensation costs for an increased number of technical
personnel, statutory and other benefits associated with such personnel, facility
and computer equipment costs, and other direct costs associated with providing
an increased volume of services to clients. These costs were 79.2% and 77.5% of
revenues in 1996 and 1995, respectively.
18
19
SELLING, GENERAL AND ADMINISTRATIVE
Selling, general and administrative expenses increased by $4,032,334 in 1996.
This was a 66.3% increase over selling, general and administrative expenses in
1995. The increase was due principally to compensation costs for an increased
number of sales and administrative personnel, statutory and other benefits
associated with such personnel, facility and equipment costs, and other indirect
costs needed to support the growth of the Company. These expenses were 14.0% of
revenues in 1996 compared with 12.9% of revenues in 1995. This increase was due
primarily to expansion of TechTeam's sales and internal management information
systems staffs to support the growth of the Company.
INTEREST INCOME
Commencing in October 1996, TechTeam began earning significant amounts of
interest income on cash generated by the 1996 public stock offering.
TAX PROVISIONS
TechTeam recognized $1,874,599 of Federal income tax in 1996, resulting in an
effective tax rate of 38.1% compared to an effective tax rate of 36.1% for 1995.
The increase is due to the increase in foreign operations. The Michigan Single
Business Tax in 1996 was $709,000, with an effective tax rate of 12.6% compared
to an effective tax rate of 9.1% in 1995. The increase is due to the taxes on
the deferred revenue which is currently taxable for Michigan Single Business Tax
purposes.
LIQUIDITY AND CAPITAL RESOURCES
Over the three year period commencing January 1, 1995, the Company's business
has been financed by cash provided by operations, shares issued throughout the
period under stock option plans and $77,851,500 from a public offering in 1996.
Indicators of the Company's financial strength are summarized below:
- ----------------------------------------------------------------------------------------------------------------
DECEMBER 31,
-------------------------------------------------
1997 1996 1995
--------------- --------------- ---------------
Working capital............................................ $ 85,747,934 $ 90,617,819 $ 12,362,615
Current ratio.............................................. 9.1 10.1 3.5
Debt as a percentage of total capitalization............... 0.1% 0.2% 5.4%
Shareholders' equity....................................... $ 109,600,197 $ 104,520,199 $ 20,419,466
The Company's working capital was $85,747,934 at December 31, 1997, a decrease
of 5.4% from December 31, 1996. Available cash will be used for general
corporate purposes, including domestic and international call center expansion,
capital expenditures, working capital and acquisitions.
During 1997, the Company acquired Webcentric Communications, Inc., and
Compuflex Systems, Inc. Early in 1998, TechTeam acquired Capicorn Capital
Group, Inc. Currently, the Company has no arrangements or understandings with
respect to any acquisitions, although it continually monitors acquisition
opportunities.
Capital expenditures in 1997 of approximately $6.8 million related mainly to
the implementation of Peoplesoft, a enterprise-wide system expected to be fully
implemented in 1998, technology infrastructure enhancements and leasehold
improvements.
In February 1998, the Board of Directors of the Company authorized a stock
repurchase program. The program provides for the open market and other purchase
of up to 1,500,000 shares of the Company's stock. Unless earlier curtailed or
extended, the program will be in effect until August 1998 and accordingly will
reduce the total shares outstanding and cash and cash equivalents.
TechTeam has line-of-credit agreements with NBD Bank and Chase Manhattan Bank
which provide for short-term borrowings of up to $25,000,000 and $310,000,
respectively; both lines-of-credit are unsecured. NBD Bank borrowings are at the
prime rate and Chase Manhattan Bank borrowings are at prime plus 1.5%. There
were no borrowings under these lines at December 31,1997.
In 1995, TechTeam invested $1,057,000 in telecommunications hardware and
software which was financed through a five year bank term note. Management
believes sufficient cash resources exist to support its current growth
strategies through currently available cash, future operations, and the
Company's existing bank credit arrangements.
19
20
YEAR 2000 DISCLOSURE
TechTeam began a worldwide business systems evaluation in 1997 to determine Year
2000 compliance. This investigation is being conducted by a team of internal
staff in close cooperation with OEM hardware and software manufacturers. The
scope of TechTeam's Year 2000 Project includes all business applications and
equipment.
TechTeam's Year 2000 Project is expected to be substantially complete in late
1998. The Company currently expects that it will not be necessary to modify or
replace significant portions of its telecommunications and data communications
software or hardware. The cost of the Year 2000 initiatives is not expected to
be material to TechTeam's operational or financial position.
FACTORS AFFECTING FUTURE RESULTS
RESTATEMENT OF FINANCIAL STATEMENTS
In November, 1997, the Company announced it was restating its results of
operations for the fourth quarter of 1996 and for the first two quarters of
1997, reflecting significant reductions in reported revenues and earnings and
resulting in reporting a net loss in each of the first two quarters of 1997 and
a significant reduction in net income for 1996. The cumulative effect of the
restatement negatively impacts the Company's December 31, 1997 financial
condition. See Notes to the Consolidated Financial Statements -- Note A,
Restatement of Previously Issued Financial Statements. In addition, the
Company's restated first quarter and second quarter 1997 revenues and operating
results were not favorable when compared to the same 1996 quarters. The Company
believes that the restatement had a negative impact on the market price of the
Company's common stock and contributed to the filing of class action litigation
against the Company and two of its officers. The Company believes that there
may continue to be negative impact on the Company from the restatement.
LITIGATION
Commencing in August, 1997 several class action lawsuits were filed in the
United States District Court for the Eastern District of Michigan against the
Company and two of its officers. On January 22, 1998 those actions were
consolidated into a single action. Plaintiffs in the underlying actions purport
to represent various classes consisting of all persons who purchased shares of
the Company's common stock during certain class periods, the longest of which is
from September 27, 1996 through July 18, 1997. Plaintiff's allege in their
complaints that the Company and the individual defendants engaged in a scheme to
artificially inflate the price of the Company's common stock by improperly
accelerating the recognition of revenue from the licensing of the Company's
proprietary software. Plaintiffs assert claims against all defendants for
alleged violations of Section 10(b) of the Securities Exchange Act of 1934 and
Rule 10b-5 promulgated thereunder as well as claims against the individual
defendants for alleged "controlling person" liability under Section 20(a) of the
Securities Exchange Act. While Management believes that meritorious defenses
exist to plaintiffs claims, the disposition of this litigation could have a
material adverse effect on the Company's financial condition, results of
operations and cash flows.
In addition, the Company is subject of a related investigation initiated on
September 9, 1997 by the United States Securities and Exchange Commission
("SEC"). The SEC has stated that the purpose of the investigation is to
determine whether the Company may have violated certain provisions of the
Securities Act of 1933 and the Securities Exchange Act of 1934 in connection
with its recognition of revenue from the licensing of its proprietary software.
This investigation is ongoing and the outcome cannot be predicted at this time,
although the Company believes it has complied fully with all applicable
provisions of the federal securities laws.
IMPACT OF BUSINESS WITH MAJOR CLIENTS
Historically, TechTeam has been heavily dependent upon major clients for a
substantial portion of its revenues. Any loss of (or failure to retain a
significant amount of business with) its key clients could have a material
adverse impact on the Company. Until 1996, Ford Motor Company ("Ford") was
TechTeam's largest client. Ford accounted for 33.1%, 22.6% and 21.3% of the
Company's revenue for the years ended December 31, 1995, 1996, and 1997,
respectively. Ford represented significantly higher proportions of TechTeam's
revenues in earlier years. In 1996, Hewlett-Packard became TechTeam's largest
client, representing 26.7% of TechTeam's revenues in that year. In 1997,
Hewlett-Packard accounted for 21.3% of the Company's revenues. In the past
several years, Chrysler Corporation ("Chrysler") has also become a major client,
representing between 5 and 10% of the Company's total revenues. In 1997, the
percentage of total revenues derived from Chrysler increased to 14.6%, and
United Parcel Service became a significant client generating 6.5% of total
revenues. Those clients will continue to constitute a high percentage of
TechTeam's revenues for the foreseeable future. Beginning in February 1998,
TechTeam, in keeping with its strategic focus on corporate help desk solutions,
will seek to migrate some of its current OEM call center product support
business to the GE Joint Venture. As of March 31, 1998, the OEM call center
business conducted directly by TechTeam will be substantially reduced due to the
scheduled termination of the two largest of its eight contracts with
Hewlett-Packard.
Management recognizes the need to diversify its client base from both a client
and industry perspective. TechTeam's services are not specific to any single
industry and can be beneficial to most large corporations. TechTeam's technical
staffing and training programs cover most of the popular software applications
and can be customized to improve the productivity of microcomputer users in most
companies.
20
21
1
The following table sets forth certain information relating to TechTeam's
customers accounting for more than 5% of revenues in any of the past three
years.
- ------------------------------------------------------------------------------------------------------------------
YEAR ENDED DECEMBER 31,
-----------------------------------------------------
1997 1996 1995
- -------------------------------------------------------- -------------- --------------- --------------
Hewlett-Packard Company
Revenues for the period............................ $ 17,361,703 $ 19,266,318 $ 7,269,445
Percentage increase/(decrease) from prior period... (9.9)% 165.0 % --*
Percentage of total revenues....................... 21.3 % 26.7 % 15.4 %
Ford Motor Company
Revenues for the period............................ $ 17,336,957 $ 16,311,769 $ 15,584,964
Percentage increase/(decrease) from prior period... 6.3 % 4.7 % 9.8 %
Percentage of total revenues....................... 21.3 % 22.6 % 33.1 %
Chrysler Corporation
Revenues for the period............................ $ 11,890,335 $ 5,485,038 $ 4,162,419
Percentage increase from prior period.............. 116.8 % 31.8 % 26.3 %
Percentage of total revenues....................... 14.6 % 7.6 % 8.8 %
United Parcel Service
Revenues for the period............................ $ 5,265,504 $ 2,423,552
Percentage increase from prior period.............. 117.3 % --*
Percentage of total revenues....................... 6.5 % 3.4 %
Corel Corporation
Revenues for the period............................ -- $ 268,459 $ 2,737,601
Percentage (decrease) from prior period............ -- (90.2)% (25.8)%
Percentage of total revenues....................... -- 0.4 % 5.8 %
* First year of business relationship
Services provided to Ford and Chrysler consist of contract computer end-user
support including on-site help desks and call center services, programming
services, documentation services, and classroom training programs. TechTeam
provides these services to virtually all Ford divisions and two finance-related
Ford subsidiaries. Services provided to Hewlett-Packard, United Parcel Service,
and Corel were technical product post-sales support provided from TechTeam call
center sites.
Revenues from Hewlett-Packard first commenced in mid-1995 with the award of the
first contract for call center services. The first full year of services under
that contract was 1996. Additional contracts were awarded in 1996.
Revenues from Corel first commenced in late 1993 and continued into early 1996
at which time Corel made a strategic decision to bring its call center
outsourcing service back in-house. The Company believes Corel's decision is
unrelated to the Company's performance.
MANAGEMENT OF GROWTH
The Company's revenues have grown from $34.3 million in 1994 to $47.1 million in
1995, $72.2 million in 1996 and $81.3 million in 1997. The Company intends to
pursue the continued growth of its business; however, there can be no assurance
that such growth will be achieved. The Company's future operating results will
depend in part on management's ability to manage any future growth and control
expenses. An unexpected decline in revenues without a corresponding and timely
reduction in staffing and other expenses, or a staffing increase that is not
accompanied by a corresponding increase in revenues, could have a material
adverse effect on the Company's operating results.
21
22
Although the market in which the Company participates has experienced
significant growth in recent years, continued growth in the industry may be
adversely impacted by, among other things, recessionary pressures or a slowdown
in the rate of technological advances. A slowdown or reversal of industry growth
could impact the Company's ability to grow.
COMPETITION
The Company faces intense competition in both the call center and corporate
computer services markets. In the call center market, the Company competes with
other call center companies, some of which have substantially greater resources
including more call center locations, greater financial resources, a larger
client base and more name recognition. In the corporate computer services
market, the Company competes with many entities including systems implementation
firms, application software firms, staffing firms, large accounting firms,
facilities management firms and computer consulting firms. Many of these firms
have far greater resources, clients and name recognition than the Company.
The Company also faces significant competition in both markets from its own
clients and potential clients whose internal resources represent a fixed cost to
the client. Such competition may impose additional pricing pressures on the
Company. There can be no assurance that the Company will compete successfully
with its existing competitors or with any new competitors.
CONTRACT RISKS
The great majority of the Company's contracts are terminable without cause on
short notice, often upon 90 days notice. Other of the Company's contracts expire
on set dates and may not be renewed or replaced. Terminations and non-renewals
of major contracts can have a significant impact upon the Company's revenues and
operating results.
RELIANCE ON KEY EXECUTIVES
The success of the Company is highly dependent upon the efforts and abilities of
its executive officers, particularly William F. Coyro, Jr., the Company's
founder, Chairman and Chief Executive Officer. Other than Harry A. Lewis,
President and Chief Operating Officer, none of the Company's key executives are
subject to employment contracts, and the Company does not maintain key-man
insurance on its executives. The loss of the services of any of these key
executives for any reason could have a material adverse effect on the Company's
business, operating results and financial condition.
ATTRACTION AND RETENTION OF EMPLOYEES
The Company's business involves the delivery of professional services and is
labor-intensive. The Company's success depends in large part upon its ability to
attract, develop, motivate and retain highly skilled technical employees.
Qualified technical employees are in great demand and are likely to remain a
limited resource for the foreseeable future. There can be no assurance that the
Company will be able to attract and retain sufficient numbers of highly skilled
technical employees in the future. The loss of technical personnel could have a
material adverse effect on the Company's business, operating results and
financial condition, including its ability to secure and complete engagements.
PROJECT RISKS
Many of the Company's engagements involve projects that are critical to the
operations of its clients' businesses and provide benefits that may be difficult
to quantify. The Company's failure or inability to meet a client's expectations
in the performance of its services could result in a material adverse change to
the client's operations and therefore could give rise to claims against the
Company or damage the Company's reputation, adversely affecting its relationship
with its client, its business, operating results and financial condition.
22
23
VARIABILITY OF QUARTERLY OPERATING RESULTS
Variations in the Company's revenue and operating results occur from time to
time as a result of a number of factors, such as the significance of client
engagements commenced and completed during a quarter, the number of business
days in a quarter and employee hiring and utilization rates. The timing of
revenues is difficult to forecast because the Company's sales cycle can be
relatively long and may depend on factors such as the size and scope of
assignments and general economic conditions. Because a high percentage of the
Company's expenses are relatively fixed, a variation in the number of clients,
assignments or the timing of the initiation or the completion of client
assignments, particularly at or near the end of any quarter, can cause
significant variations in operating results from quarter to quarter and could
result in losses to the Company. In addition, the Company's engagements
generally are terminable by the client without penalty.
VOLATILITY OF STOCK PRICE
The market price of the Company's common stock has fluctuated over a wide range
during the past several years and may continue to do so in the future. See
"Market for Registrant's Common Stock and Related Stockholder Matters." The
market price of the common stock could be subject to significant fluctuations
in response to various factors or events, including, among other things, the
depth and liquidity of the trading market of the common stock, quarterly
variations and actual anticipated operating results, growth rates, changes in
estimates by analysts, market conditions in the industry in which the Company
competes, announcements by competitors, regulatory actions, litigation
including class action litigation and general economic conditions. In addition,
the stock market has from time to time experienced significant price and volume
fluctuations, which have particularly affected the market prices of the stocks
of high technology companies. As result of the foregoing, the Company's
operating results and prospects from time to time may be below the expectations
of public market analysts and investors. Any such event would likely result in
a material adverse effect on the price of the common stock.
CYCLICALITY
Certain of the Company's clients and potential clients are in industries, such
as the automobile and financial services industries, that experience cyclical
variations in profitability, which may in turn affect their willingness or
ability to fund systems projects such as those for which the Company may be
engaged. The Company's experience indicates, however, that competitive pressures
in cyclical industries could compel businesses to undertake projects even during
periods of losses or reduced profitability.
INTERRUPTION OF TELECOMMUNICATIONS SERVICES
The Company's operations are dependent on its ability to protect its call
centers against damage from fire, power loss, telecommunications failure or
similar event. The Company has taken precautions to protect itself from events
that could interrupt its operations, including off-site storage of back-up data,
contractual arrangements for back-up facilities with a leading disaster recovery
services company and Halon fire suppression systems in the data centers (which
are designed to extinguish a fire without damaging computer equipment). No
assurance can be given that such precautions will be adequate, and operations
may still be interrupted, even for extended periods. In addition, the on-line
services provided by the Company are dependent on telecommunications links to
the regional Bell operating companies for which the Company currently has no
back-up. Any damage to call centers or any failure of the Company's
telecommunication links that cause interruptions in the Company's operations
could have a material adverse effect on the Company's business, operating
results or financial condition. The Company's property and business interruption
insurance with current limits of $2 million may not be adequate to compensate
the Company for all losses that may occur.
GROWTH THROUGH ACQUISITIONS AND NEW PRODUCTS
The Company's business strategy includes growth through acquisitions of
businesses and technology sources complementary to the Company's business. The
Company has acquired several significantly smaller companies in the past and
believes that it has been successful in integrating the acquired assets and
businesses into the Company's operations. There can be no assurance, however,
that future acquisitions will be consummated on acceptable terms or that any
acquired assets or business will be successfully integrated into the Company's
operations. Further, acquisitions may involve special risks such as diversion of
management's attention, unanticipated events, legal liabilities and amortization
of intangibles, any of which could have an adverse effect on the Company's
operations and earnings.
23
24
RISKS ASSOCIATED WITH INTERNATIONAL OPERATIONS
Certain risks are inherent in the Company's business strategy which includes
plans for the global expansion of its operations. Among other things, the
Company may encounter difficulties in marketing, selling and delivering its
services due to differences in cultures, languages, labor and employment
policies and differing political and social systems. In addition, the Company
may encounter significant effects on its operations and financial condition as a
result of currency fluctuations and differing tax laws.
RAPID TECHNOLOGICAL CHANGES; DEPENDENCE ON NEW SOLUTIONS
The Company's success will depend in part on its ability to develop IT solutions
that keep pace with continuing changes in IT, evolving industry standards and
changing client preferences. There can be no assurance that the Company will be
successful in adequately addressing these developments on a timely basis or
that, if these developments are addressed, the Company will be successful in the
marketplace. In addition, there can be no assurance that products or
technologies developed by others will not render the Company's services
uncompetitive or obsolete. The Company's failure to address these developments
could have a material adverse effect on the Company's business, operating
results and financial condition.
INTELLECTUAL PROPERTY RIGHTS
The Company's success is dependent upon certain methodologies it utilizes in
designing, installing and integrating computer software and information systems
and other proprietary intellectual property rights. The Company's business
includes the development of custom software in connection with specific client
engagements. Ownership of such software is generally assigned to the client. The
Company also develops certain foundation and application software products, or
software "tools", which remain the property of the Company.
The Company relies upon a combination of nondisclosure and other contractual
arrangements and trade secret, copyright and trademark laws to protect its
proprietary rights and the proprietary rights of third parties from whom the
Company licenses intellectual property. The Company enters into confidentiality
agreements with its employees and limits distribution of proprietary
information. There can be no assurance that the steps taken by the Company in
this regard will be adequate to deter misappropriation of proprietary
information or that the Company will be able to detect unauthorized use and take
appropriate steps to enforce its intellectual property rights.
Although the Company believes that its services do not infringe on the
intellectual property rights of others and that it has all rights necessary to
utilize the intellectual property employed in its business, the Company is
subject to the risk of litigation alleging infringement of third-party
intellectual property rights. Any such claims could require the Company to spend
significant sums in litigation, pay damages, develop non-infringing intellectual
property or acquire licenses of the intellectual property which is the subject
of asserted infringement.
24
25
ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
The following consolidated financial statements of National TechTeam, Inc. and
Subsidiaries are included in Item 8:
- ---------------------------------------------------------------------------------------------------------------------
PAGE
-------
Report of Ernst & Young LLP, Independent Auditors........................................................... 26
Consolidated Statements of Operations -- Years Ended December 31, 1997, 1996 and 1995........................ 27
Consolidated Statements of Financial Position -- December 31, 1997 and December 31, 1996..................... 28-29
Consolidated Statements of Shareholders' Equity -- Years Ended December 31, 1997, 1996 and 1995.............. 30
Consolidated Statements of Cash Flows -- Years Ended December 31, 1997, 1996 and 1995........................ 31
Notes to the Consolidated Financial Statements.............................................................. 32-44
The following financial statement schedules of National TechTeam, Inc. and
Subsidiaries are included pursuant to the requirements of Item 14(d): None.
All schedules for which provision is made in the applicable accounting
regulations of the Securities and Exchange Commission are not required under the
related instructions or are not applicable and, therefore, have been omitted.
25
26
REPORT OF ERNST & YOUNG LLP, INDEPENDENT AUDITORS
BOARD OF DIRECTORS
NATIONAL TECHTEAM, INC.
We have audited the accompanying consolidated statements of financial position
of National TechTeam, Inc. and subsidiaries as of December 31, 1997 and 1996 and
the related consolidated statements of operations, shareholders' equity, and
cash flows for each of the three years in the period ended December 31, 1997.
These financial statements are the responsibility of the Company's management.
Our responsibility is to express an opinion on those financial statements based
on our audits.
We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.
In our opinion, the financial statements referred to above present fairly, in
all material respects, the consolidated financial position of National TechTeam,
Inc. and subsidiaries at December 31, 1997 and 1996, and the consolidated
results of their operations and their cash flows for each of the three years in
the period ended December 31, 1997, in conformity with generally accepted
accounting principles.
Ernst & Young LLP
Detroit, Michigan
March 26, 1998
26
27
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
- --------------------------------------------------------------------------------------------
YEAR ENDED DECEMBER 31,
---------------------------------------------
1997 1996 1995
---------- ---------- ---------
REVENUES - NOTE B
Call Center Services .................... $ 36,203,438 $ 31,433,604 $ 15,123,294
------------ ------------ ------------
Corporate Computer Services
Technical staffing ................... 24,497,669 20,907,237 20,094,950
Systems integration .................. 13,105,982 12,818,545 7,840,584
Training programs .................... 7,519,846 7,026,770 4,017,704
------------ ------------ ------------
Total Corporate Computer Services ....... 45,123,497 40,752,552 31,953,238
------------ ------------ ------------
TOTAL REVENUES .............................. 81,326,935 72,186,156 47,076,532
COST OF SERVICES DELIVERED .................. 72,806,618 57,176,020 36,475,616
------------ ------------ ------------
GROSS PROFIT ................................ 8,520,317 15,010,136 10,600,916
------------ ------------ ------------
OTHER EXPENSES/(INCOME)
Selling, general and administrative ..... 14,320,465 10,112,768 6,080,434
Interest expense ........................ 69,492 204,813 78,709
Interest income ......................... (3,038,555) (937,234) (73,830)
------------ ------------ ------------
11,351,402 9,380,347 6,085,313
------------ ------------ ------------
INCOME/(LOSS) BEFORE TAX PROVISIONS ......... (2,831,085) 5,629,789 4,515,603
TAX PROVISIONS - NOTE F ..................... (873,242) 2,583,599 1,891,936
------------ ------------ ------------
NET INCOME/(LOSS) ........................... $ (1,957,843) $ 3,046,190 $ 2,623,667
============ ============ ============
BASIC EARNINGS/(LOSS) PER SHARE ............. $ (0.12) $ 0.24 $ 0.23
============ ============ ============
DILUTED EARNINGS/(LOSS) PER SHARE ........... $ (0.12) $ 0.23 $ 0.23
============ ============ ============
WEIGHTED AVERAGE NUMBER OF COMMON SHARES
AND COMMON SHARE EQUIVALENTS OUTSTANDING:
Basic ................................... 15,663,716 12,534,564 11,361,935
Diluted ................................. 15,663,716 13,030,529 11,606,693
See accompanying notes.
27
28
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF FINANCIAL POSITION
- --------------------------------------------------------------------------------------
DECEMBER 31,
ASSETS 1997 1996
- ------------------------------------------------------- -------------- ----------
CURRENT ASSETS
Cash and cash equivalents .......................... $ 24,927,348 $ 46,812,397
Securities available-for-sale ...................... 39,094,615 27,169,703
Accounts receivable -- Note B ...................... 26,479,816 23,228,787
Refundable income tax .............................. 2,466,777 1,413,461
Inventories ........................................ 218,622 647,565
Prepaid expenses and other ......................... 2,781,777 1,201,865
Deferred income tax -Note F ....................... 338,532 138,700
------------ ------------
96,307,487 100,612,478
------------ ------------
PROPERTY, EQUIPMENT AND PURCHASED SOFTWARE
Office furniture and equipment ..................... 18,428,968 12,810,673
Purchased software ................................. 2,997,919 1,575,729
Leasehold improvements ............................. 1,600,133 1,380,140
Transportation equipment ........................... 297,154 192,907
------------ ------------
23,324,174 15,959,449
Less - Accumulated depreciation and amortization ... 9,599,982 5,122,077
------------ ------------
13,724,192 10,837,372
------------ ------------
OTHER ASSETS
Intangibles -- Note A .............................. 7,324,064 2,568,501
Investment in affiliates ........................... - 804,516
Advance to Capricorn Capital Group, Inc. --
Note Q ........................................... 604,002 -
Deferred income tax -- Note F ...................... 1,689,334 697,000
Other .............................................. 1,639,582 1,478,451
------------ ------------
11,256,982 5,548,468
------------ ------------
TOTAL ASSETS ........................................... $121,288,661 $116,998,318
============ ============
See accompanying notes.
28
29
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF FINANCIAL POSITION
- -------------------------------------------------------------------------------------------------------------------
DECEMBER 31,
----------------------------------
LIABILITIES AND SHAREHOLDERS' EQUITY 1997 1996
--------------- ---------------
CURRENT LIABILITIES
Line of credit........................................................... $ -- $ 299,400
Current portion of long-term debt........................................ -- 62,000
Accounts payable......................................................... 3,707,985 4,239,363
Accrued payroll, related taxes and withholdings.......................... 4,350,863 3,554,512
Deferred income tax -- Note F............................................ 466,880 389,343
Deferred revenues and unapplied receipts................................. 1,353,398 255,940
Accrued expenses and taxes............................................... 533,391 874,329
Other.................................................................... 147,036 319,772
-------------- --------------
10,559,553 9,994,659
-------------- --------------
LONG-TERM LIABILITIES
Deferred Foundation Platform license fees................................ 813,205 2,050,000
Deferred income tax -Note F............................................. 195,941 162,813
Other long-term liabilities.............................................. 119,765 196,000
Minority interest........................................................ -- 74,647
-------------- --------------
1,128,911 2,483,460
-------------- --------------
SHAREHOLDERS' EQUITY
Preferred stock, par value $.01
Authorized -- 5,000,000 shares
None issued
Common stock, par value $.01
Authorized -- 45,000,000 shares
Issued:
16,037,700 shares at December 31, 1997............................. 160,377
15,440,530 shares at December 31, 1996............................. 154,405
Additional paid-in capital............................................... 105,586,223 98,636,680
Retained earnings........................................................ 4,509,019 6,466,862
Other.................................................................... (84,652) --
-------------- --------------
Total.................................................................... 110,170,967 105,257,947
Less -- Treasury stock (124,474 shares at December 31, 1997
and 161,983 shares at December 31, 1996).............................. 570,770 737,748
-------------- --------------
Total shareholders' equity............................................... 109,600,197 104,520,199
-------------- --------------
TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY................................... $ 121,288,661 $ 116,998,318
============== ==============
See accompanying notes.
29
30
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
- ----------------------------------------------------------------------------------------------------------------------------------
ADDITIONAL RETAINED TREASURY
COMMON STOCK PAID--IN CAPITAL EARNINGS STOCK OTHER
---------------------------- ------------------------------ ------------------------------
Balance at January 1, 1995............... $110,520 $ 16,682,701 $ 761,205 $ -- $ --
Proceeds from issuance of 369,472
shares of common stock
-- Note G......................... 3,694 573,806 -- -- --
Proceeds from issuance of 418,500
shares under stock option
plans -- Note K................... 4,185 256,475 -- -- --
Tax benefit from exercise of
employee stock options and other... -- 310,221 -- -- --
Purchase of common stock -- Note L... -- -- -- (907,008) --
Net income for 1995.................. -- -- 2,623,667 -- --
-------- ------------ ---------- -------- --------
Balance at December 31, 1995............. 118,399 17,823,203 3,384,872 (907,008) --
Proceeds from issuance of 3,225,000
shares of common stock
-- Note G......................... 32,250 77,819,250 -- -- --
Proceeds from issuance of 289,100
shares under stock option
plans -- Note K................... 2,891 778,469 -- -- --
Shares issued to acquire Coup, Inc... 800 259,200 -- -- --
Shares issued to acquire U.S.A.
Computer Training Centers, Inc.... 65 76,277 -- -- --
Tax benefit from exercise of
employee stock options and other.. -- 1,654,579 -- -- --
Contribution to 401(k) plan and other -- 225,702 -- 169,260 --
Adjustment to retained earnings to
align year-ends of pooled --
entities -- Note I................ -- -- 35,800 -- --
Net income for 1996.................. -- -- 3,046,190 -- --
-------- ----------- ----------- -------- --------
Balance at December 31, 1996............. 154,405 98,636,680 6,466,862 (737,748) $ --
Proceeds from issuance of 328,542
shares under stock option
plans -- Note K................... 3,285 1,30,431 -- -- --
Shares issued to acquire WebCentric
Communications, Inc............... 2,708 3,992,475 -- -- --
Shares issued to acquire Drake
Technologies, Inc................. 23 49,980 -- -- --
Shares issued to acquire remaining
25% interest in National
TechTeam Europe, N.V.............. 40 51,212 -- -- --
Purchase of minority shares of
Compuflex Systems, Inc............ (84) (146,250) -- -- --
Tax benefit from exercise of
employee stock options and other.. -- 1,241,562 -- -- --
Contribution to 401(k) plan and other -- 440,133 166,978 -- --
Unrealized loss on securities
available-for-sale................ -- -- -- -- (61,822)
Foreign currency translation
adjustments....................... -- -- -- -- (22,830)
Net loss for 1997.................... -- -- (1,957,843) -- --
Balance at December 31, 1997............. $160,377 $105,586,223 $4,509,019 $(570,770) $(84,652)
======== ============ ========== ========= ========
See accompanying notes.
30
31
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
----------------------------------------------------------------------------------------------------------------------
YEAR ENDED DECEMBER 31,
--------------------------------------------
1996 1995 1997
------------- ------------- --------------
OPERATING ACTIVITIES
Net income/(loss)................................................ $ (1,957,843) $ 3,046,190 $ 2,623,667
Adjustments to reconcile net income/(loss) to net cash
provided by/(used in) operating activities:
Depreciation and amortization.............................. 6,547,908 2,942,544 1,864,850
Provision for uncollectible accounts receivable............ 542,175 25,000 153,795
Treasury stock contributed to 401(k) plan.................. 607,111 394,962 --
Provision for deferred income tax.......................... (1,081,501) (603,624) 237,895
Deferred Foundation Platform license fees.................. (1,236,795) 2,050,000 --
(Gain)/loss on sales of equipment and other................ 409,389 (17,860) 55,209
Changes in current assets and liabilities:
Accounts receivable.................................... (3,788,739) (9,202,315) (5,602,966)
Inventories............................................ 428,943 121,980 (269,797)
Other current assets................................... (1,555,534) (735,115) (74,320)
Accounts payable....................................... (593,088) 3,185,398 530,062
Accrued payroll, related taxes and withholdings........ 769,253 1,571,508 1,169,465
Federal income tax..................................... (1,053,316) (1,573,577) 498,974
Deferred revenues and unapplied receipts............... 1,097,458 182,157 384,427
Accrued expenses and taxes............................. (340,938) 874,329 106,042
Other current liabilities.............................. (172,736) (689,866) (31,352)
------------- ------------ --------------
Net cash provided by/(used in) operating activities........ (1,378,253) 1,571,711 1,645,951
------------- ------------ --------------
INVESTING ACTIVITIES
Purchases of property, equipment and software.................... (6,757,654) (9,567,746) (4,815,297)
Purchases of securities available-for-sale....................... (34,751,823) (27,169,703) (100,000)
Proceeds from sales of securities available-for-sale............. 22,826,911 -- 3,600,000
Investment in affiliates......................................... -- (804,516) --
Purchase of subsidiaries, net of cash acquired................... (2,865,483) -- --
Advance to Capricorn Capital Group, Inc. ........................ (604,002) -- --
Collection/(issuance) of note receivable......................... -- 155,555 (155,555)
Proceeds from sales of property and equipment.................... 46,885 11,000 22,630
Other - net...................................................... (216,949) 59,359 26,936
------------- ------------ --------------
Net cash used in investing activities......................... (22,322,115) (37,316,051) (1,421,286)
------------- ------------ --------------
FINANCING ACTIVITIES
Proceeds from short-term borrowings.............................. -- 8,116,575 310,000
Proceeds from long-term borrowings............................... -- 480,212 565,998
Proceeds from issuance of common stock........................... 1,323,716 79,210,360 838,160
Tax benefit from exercise of employee stock options.............. 1,241,562 1,654,579 310,221
Purchase of Company common stock................................. (146,334) -- (907,008)
Payments on short-term borrowings................................ (299,400) (8,024,359) (40,000)
Payments on long-term borrowings................................. (258,000) (919,174) (206,652)
Other ........................................................... (46,225) -- --
------------- ------------ --------------
Net cash provided by financing activities..................... 1,815,319 80,518,193 870,719
------------- ------------ --------------
Increase/(decrease) in cash and cash equivalents.............. (21,885,049) 44,773,853 1,095,384
CASH AND CASH EQUIVALENTS AT BEGINNING OF YEAR....................... 46,812,397 2,038,544 670,659
------------- ------------ --------------
CASH AND CASH EQUIVALENTS AT END OF YEAR............................. $ 24,927,348 $ 46,812,397 $ 1,766,043
============= ============ ==============
See accompanying notes.
31
32
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
NOTE A - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
BASIS OF PRESENTATION:
The consolidated financial statements include the accounts of National TechTeam,
Inc., its wholly-owned subsidiaries and the Company's interest in National
TechTeam Europe, N.V., a 75%-owned joint venture at December 31, 1996 and a
wholly-owned subsidiary at December 31, 1997. Collectively, these companies are
referred to as the "Company" or "TechTeam." Intercompany accounts and
transactions have been eliminated as appropriate. Certain reclassifications have
been made to the 1996 and 1995 financial statements in order to conform to the
1997 financial statement presentation.
CASH AND CASH EQUIVALENTS:
Cash includes both interest bearing and non-interest bearing deposits which are
available on demand. Cash equivalents include all liquid investments with a
maturity of three months or less when purchased, including money market funds
held at banks.
SECURITIES AVAILABLE-FOR-SALE:
The Company's management determines the appropriate classification of securities
at the time of purchase and re-evaluates such designation as of each balance
sheet date. Securities available-for-sale are stated at fair value with the
unrealized gains and losses, net of tax, reported as a separate component of
shareholders' equity. Unrealized losses, net of tax, at December 31, 1997 were
$61,822. At December 31, 1996 securities available-for-sale approximated cost.
Securities available-for-sale are invested primarily in obligations of states
and other political subdivisions.
INVENTORIES:
Inventories are stated at the lower of cost (determined by the first-in,
first-out method) or market and consist principally of computer equipment and
software.
PROPERTY, EQUIPMENT AND PURCHASED SOFTWARE:
Property, equipment and purchased software for internal use are stated at cost.
Property and equipment are depreciated on the straight-line method over their
estimated useful lives, ranging from 3 to 10 years. Leasehold improvements are
amortized on a straight-line basis over the lesser of the lease term or the
estimated useful lives of the improvements. Purchased software is amortized over
3 to 5 years.
32
33
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
NOTE A - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)
INTANGIBLES:
Goodwill represents the excess cost over the fair value of net assets acquired.
The carrying value of goodwill will be reviewed if the facts and circumstances
suggest that it may be impaired. Certain costs are incurred by the Company to
develop software tools. These tools are utilized in providing information
technology support services to customers. Intangibles include the following:
- ----------------------------------------------------------------------------------------------------------------------
DECEMBER 31,
-----------------------------
AMORTIZATION PERIOD
1997 1996 (STRAIGHT LINE BASIS)
------------- ------------- --------------------------
Goodwill.............................................. $ 3,280,915 $ 2,060,517 5 to 10 years
Foundation Platform................................... 5,408,081 -- 7 years
Other software tools.................................. 1,670,139 1,341,599 7 years
------------ ------------
10,359,135 3,402,116
Less: Accumulated amortization........................ 3,035,071 833,615
============ ============
$ 7,324,064 $ 2,568,501
============ ============
REVENUE RECOGNITION:
Revenues from Call Center Services and Corporate Computer Services are
recognized as services are performed. Revenues from product sales are recognized
when title is transferred to the client. Under the terms of certain Call Center
Services contracts, clients are required to pay certain amounts at the
commencement of the contract, which payments are non-refundable and as to which
the Company has no further service obligation. Amounts billed under this
provision of such contracts aggregated $618,100 in 1996 and $1,655,700 in 1995;
these amounts were recognized as revenues when billed. No such amounts were
billed in 1997. The Company has also licensed customers to use its Foundation
Platform, a software product developed by the Company's wholly-owned subsidiary,
WebCentric Communications, Inc. Revenues from these licenses are recognized
either: (1) on a usage basis, when the licenses are granted in connection with
on-going services; (2) as the expenses of the transaction are recognized in
those instances where the license was granted in connection with a
contemporaneous purchase; or (3) as lump sum fees when the client acquires the
rights to use and is allowed access to the Foundation Platform without any
on-going service obligation by the Company.
33
34
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
NOTE A - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)
DEFERRED REVENUE:
TechTeam receives advance payments from clients under certain lease and
maintenance agreements. These payments are recognized as revenues when earned.
At December 31 these amounts are expected to be earned in the subsequent year.
See "Revenue recognition" regarding deferred Foundation Platform license fees.
DEFERRED INCOME TAXES:
Deferred tax assets and liabilities are determined based on temporary
differences between financial reporting and tax bases of assets and liabilities
and are measured using the enacted tax rates and laws that are expected to be in
effect when the differences are expected to reverse.
STOCK OPTIONS:
TechTeam accounts for employee stock options under Accounting Principles Board
Opinion No. 25, "Accounting for Stock Issued to Employees" and related
Interpretations.
EARNINGS PER SHARE:
In 1997, the Financial Accounting Standards Board issued Statement No. 128,
Earnings Per Share. Statement 128 replaced the calculation of primary and
fully-diluted earnings per share with basic and diluted earnings per share.
Unlike primary earnings per share, basic earnings per share excludes any
dilutive effects of common share equivalents. Diluted earnings per share is very
similar to the previously reported fully diluted earnings per share. Earnings
per share amounts, both basic and diluted, are disclosed for all periods
presented and, where appropriate, have been restated to conform to the Statement
128 requirements.
The computation of earnings per share is as follows:
- --------------------------------------------------------------------------------------------------------------
YEAR ENDED DECEMBER 31,
-----------------------------------------------
1997 1996 1995
------------ -------------- ----------------
BASIC
Average shares outstanding ................................. 15,663,716 12,534,564 11,361,935
Net income/(loss) .......................................... $ (1,957,843) $ 3,046,190 $ 2,623,667
Per share amount ........................................... $ (0.12) $ 0.24 $ 0.23
DILUTED
Average shares outstanding ................................. 15,663,716 12,534,564 11,361,935
Net effect of dilutive stock options and warrants - based on
the treasury stock method using average market price ... -- 326,735 155,797
Total ...................................................... 15,663,716 12,861,299 11,517,732
Net income/(loss) .......................................... $ (1,957,843) $ 3,046,190 $ 2,623,667
Per share amount ........................................... $ (0.12) $ 0.23 $ 0.23
USE OF ESTIMATES:
Preparation of financial statements in conformity with generally accepted
accounting principles requires the Company's management to make estimates and
assumptions that affect the amounts reported in the financial statements and
accompanying notes. Actual results could differ from the estimates and
assumptions made.
34
35
RESTATEMENT OF PREVIOUSLY ISSUED FINANCIAL STATEMENTS:
The 1995 and 1996 financial statements have been restated to reflect the
acquisition of Compuflex Systems, Inc. -- see Note I.
The Company also has restated the originally issued 1996 financial statements.
The restatements relate to: (1) Certain license fee revenues related to
contemporaneous purchase/sale transactions between the Company and the
licensees of its software products occurring in the fourth quarter 1996. Those
revenues have now been deferred and will be recognized as income in future
periods when the expenses of the related contemporaneous purchase/sale
transactions are recognized. (2) Certain compensation-related adjustments and
other adjustments dealing with the accrual of payroll expenses and revenues.
NOTE B - DESCRIPTION OF THE BUSINESS
The Company provides call center services and corporate computer services for
major companies on an international scale. Revenues and accounts receivable from
clients for which revenues exceeded 5% of total revenues for any of the periods
presented are summarized as follows.
- ----------------------------------------------------------------------------------
YEAR ENDED DECEMBER 31,
--------------------------------------
1996 1995 1997
----------- ---------- -----------
Hewlett-Packard Company
Revenues for the period ............ $17,361,703 $19,266,318 $ 7,269,445
Accounts receivable at end of
period ............................ 2,612,113 3,104,422 2,923,934
Ford Motor Company
Revenues for the period ............ 17,336,957 16,311,769 15,584,964
Accounts receivable at end of
period ............................ 3,438,586 5,052,263 4,863,948
Chrysler Corporation
Revenues for the period ............ 11,890,335 5,485,038 4,162,419
Accounts receivable at end of
period ............................ 3,362,522 1,843,888 1,221,121
United Parcel Service
Revenues for the period ............ 5,265,504 2,423,552
Accounts receivable at end of
period ............................ 664,465 1,017,502
Corel Corporation
Revenues for the period ............ -- 268,459 2,737,601
Accounts receivable at end of
period ............................ -- -- 268,550
Allowances for potentially uncollectible accounts receivable were as follows:
December 31, 1997 -- $787,175; December 31, 1996 -- $245,000. The Company
generally does not require collateral from its clients. Actual write-offs for
bad debt approximated $446,000, $265,000 and $123,000 in 1997, 1996 and 1995,
respectively. These amounts are consistent with managements expectations.
35
36
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
NOTE C - LEASES
The Company leases its call center facilities, corporate and other offices and
certain office equipment under noncancelable operating leases. These leases are
renewable with various options and terms. Total rental expense was $2,440,544 in
1997, $2,028,618 in 1996, and $1,496,574 in 1995.
Minimum future payments under noncancelable operating leases with initial terms
of one year or more at December 31, 1997 were:
- --------------------------------------------------------------------------------
YEAR AMOUNT
- --------------------------------------------------------------- --------------
1998 ......................................................... $ 3,418,638
1999 ......................................................... 3,343,748
2000 ......................................................... 2,950,841
2001 ......................................................... 1,361,965
2002 ......................................................... 1,233,546
2003 and thereafter, through 2006 ............................ 3,327,774
-----------
$15,636,512
===========
NOTE D - FINANCING ARRANGEMENTS
TechTeam has agreements with NBD Bank and Chase Manhattan Bank which provide for
short-term borrowings of up to $25,000,000 and $310,000, respectively; both
lines-of-credit are unsecured. NBD Bank borrowings are at the prime rate and
Chase Manhattan Bank borrowings are at prime plus 1.5%. There were no borrowings
under these lines at December 31,1997.
The following amounts relate to short-term borrowings:
- --------------------------------------------------------------------------------------------------------------------
MAXIMUM AMOUNT AVERAGE DAILY AMOUNT AVERAGE COST OF
BORROWED BORROWED BORROWED BORROWINGS
- ------------------------------------- ----------------------- ----------------------- -----------------------
Year ended December 31,
1997............................ $ 299,400 $ 187,022 8.50%
1996............................ 6,300,000 545,584 8.38
1995............................ 400,000 9,916 8.88
Interest paid was $69,492 in 1997, $204,813 in 1996, and $78,709 in 1995.
NOTE E - EMPLOYEE RETIREMENT PLAN
The Company has a 401(k) Retirement Savings Plan which covers substantially all
employees. Under the provisions of the Plan, the Company will match employee
contributions in amounts up to 3% of gross compensation subject to statutory
limitations; contributions were $623,839 in 1997, $350,425 in 1996, and $247,181
in 1995. The Company's policy is to fund employee contributions and the
Company's matching contributions each pay period. Contributions are deposited
with the trustee, NBD Bank, and then invested in six funds at the direction of
the participants. Effective in 1996, the Company's matching contributions are
credited only to the National TechTeam Stock Fund for the benefit of each
participant.
36
37
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
NOTE F - TAX PROVISIONS
Tax provisions are as follows:
- ---------------------------------------------------------------------------------------------------
YEAR ENDED DECEMBER 31,
-----------------------------------------------
1996 1995 1997
---------- ---------- -----------
Federal income tax:
Currently payable .................... $ 109,158 $ 2,555,823 $ 1,327,267
Deferred (credit) .................... (1,162,200) (681,224) 154,669
----------- ----------- -----------
Total ................................ (1,053,042) 1,874,599 1,481,936
Michigan single business tax.............. 155,600 709,000 410,000
State income taxes ....................... 24,200 -- --
=========== =========== ===========
$ (873,242) $ 2,583,599 $ 1,891,936
=========== =========== ===========
Tax payments ............................. $ 727,641 $ 2,310,000 $ 905,000
=========== =========== ===========
A reconciliation of the Federal income tax provision and the amount computed by
applying the Federal statutory income tax rate to income before Federal income
tax follows:
- --------------------------------------------------------------------------------------------------
YEAR ENDED DECEMBER 31,
-----------------------------------------
1996 1995 1997
------- ------- -------
Income tax at Federal statutory rate of 34% .......... $(1,023,701) $ 1,673,068 $ 1,395,905
Goodwill, intangibles and other permanent
differences ....................................... 20,912 225,721 111,031
Other ............................................... (50,253) (24,190) (25,000)
=========== =========== ===========
$(1,053,042) $ 1,874,599 $ 1,481,936
=========== =========== ===========
The principal components of deferred income tax balances, and the classification
thereof in the Consolidated Statements of Financial Position, are as follows:
- ------------------------------------------------------------------------------------------------------------------------
DECEMBER 31,
--------------------------------------------------------------
1997 1996
----------------------------- ------------------------------
ASSETS LIABILITIES ASSETS LIABILITIES
------------- ------------- ------------- -------------
Allowance for uncollectible accounts receivable.. $ 282,246 $ -- $ 76,500 $ --
Deferred Foundation Platform license fees........ 1,689,334 -- 697,000 --
Other............................................ 56,286 376,126 62,200 276,700
Prepaid expenses................................. -- 102,480 -- 112,643
Accelerated tax depreciation..................... -- 184,215 -- 162,813
============= ============= ============= =============
$ 2,027,866 $ 662,821 $ 835,700 $ 552,156
============= ============= ============= =============
37
38
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
NOTE G - STOCK TRANSACTIONS
A summary of stock transactions other than those discussed in Notes H, I, J, K
and L for the three years ended December 31, 1997 is as follows:
- -----------------------------------------------------------------------------------------------------------
SHARES PROCEEDS
-------------- --------------
1995
Private placement of common shares................................. 369,472 $ 577,500
1996
Public offering of shares @ $24.14, net of underwriters discount... 3,225,000 $ 77,851,500
NOTE H - ACQUISITION OF WEBCENTRIC COMMUNICATIONS, INC.
TechTeam acquired 15% of the shares of WebCentric Communications, Inc.
("WebCentric") in September 1996 and the remaining 85% of the shares on January
3, 1997. The transaction was structured as a cash and stock-for-stock exchange.
Cash totaling $2,330,449 and 270,848 shares (valued at $3,995,183) of TechTeam's
unrestricted and restricted common stock were issued. The purchase method of
accounting was used to record the acquisition and $1,000,000 was recorded as
goodwill and $5,408,081 was allocated to the software tool known as the
Foundation Platform - see Note A, Intangibles.
Unaudited pro forma results of operations for the year ended December 31, 1996,
assuming the acquisition took place on January 1, 1996, are as follows:
Net revenues................................................ $ 72,223,000
Gross profit................................................ 13,371,000
Net income.................................................. 1,896,000
Net income per common share................................. 0.15
The pro forma results are not necessarily indicative of the actual results if
the transactions had been in effect for the entire period presented. In
addition, they are not intended to be a projection of future results and do not
reflect, among other things, any synergies that might have been achieved from
combined operations.
38
39
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
NOTE I - ACQUISITION OF COMPUFLEX SYSTEMS, INC.
On July 30, 1997, the Company acquired Compuflex Systems, Inc. ("Compuflex"),
currently known as National TechTeam of New Jersey, Inc. The Company acquired
98% of the issued and outstanding shares of Compuflex's common stock in exchange
for 509,034 shares of common stock of the Company at the ratio of 1 Company
share for each 7.01 shares of Compuflex. The remaining 2% of the issued and
outstanding shares of Compuflex were acquired for cash of $146,334. The market
value of the common stock and cash used in the acquisition approximated $8.5
million. Outstanding Compuflex stock options were converted into options to
purchase 170,470 shares of the Company's common stock.
Compuflex provides technical staffing services. This acquisition has been
accounted for as a pooling of interests and, accordingly, the Consolidated
Financial Statements include the accounts of Compuflex for all periods
presented.
Prior to the combination, Compuflex's fiscal year ended July 31. In recording
the pooling of interests combination, Compuflex's financial statements for the
twelve months ended January 31, 1997 were combined with National TechTeam's
financial statements for the year ended December 31, 1996. Compuflex's financial
statements for the years ended July 31, 1996 and July 31, 1995 were combined
with National TechTeam's financial statements for the year ended December 31,
1995 and December 31, 1994, respectively, causing certain differences in
carryover balances. Compuflex's unaudited results of operations for the six
months ended July 31, 1996 included sales of $2,828,900 and a net loss of
$35,800. An adjustment has been made to stockholders' equity as of December 31,
1996 for $35,800 to eliminate the effect of including Compuflex's results of
operations for the six months ended July 31, 1996, in both the years ended
December 31, 1996 and 1995.
The results of the operations for the previously separate companies and the
combined amounts presented in the Consolidated Statements of Operations are as
follows:
- ------------------------------------------------------------------
SIX MONTHS YEAR ENDED
ENDED DECEMBER 31,
--------------------------------------------
JUNE 30, 1997 1996 1995
------------- ------------ -----------
Revenues:
TechTeam $ 35,792,702 $ 66,887,156 $ 41,713,632
Compuflex 2,217,088 5,299,000 5,362,900
------------ ------------ ------------
$ 38,009,790 $ 72,186,156 $ 47,076,536
============ ============ ============
Net income/(loss):
TechTeam $ (254,363) $ 2,940,390 $ 2,399,067
Compuflex (336,387) 105,800 224,600
------------ ------------ ------------
$ (590,750) $ 3,046,190 $ 2,623,667
============ ============ ============
39
40
NOTE J - RELATED PARTY TRANSACTIONS
TechTeam was involved in the following related party transactions:
a) Paid legal fees of $233,570 in 1997, $306,641 in 1996, and $119,876 in
1995 to law firms whose members included directors, officers or
shareholders of TechTeam.
b) Paid $245,979 in 1997, $480,488 in 1996, and $39,587 in 1995 for
employee travel expenses to a travel agency which is 50% owned by a
TechTeam director.
c) Advanced $107,000 to an insurance company in 1995 that carries an
insurance policy on the life of an Executive Officer.
d) Paid $122,660 in 1997 and $59,626 in 1996 for rental expense for an
office building leased from a former Executive Officer.
e) Guaranteed a loan of $375,000 to a former Executive Officer in 1996.
f) In connection with the Company's acquisition of certain software in
1995, the Company issued 142,653 shares of common stock to the
developer of the software. The developer is wholly-owned by directors
and officers of Compuflex Systems, Inc.
NOTE K - STOCK OPTIONS
The Company has elected to follow Accounting Principles Board Opinion No. 25,
"Accounting for Stock Issued to Employees" (APB 25) and related Interpretations
in accounting for its employee stock options because, as discussed below, the
alternative fair value accounting provided for under FASB Statement No. 123,
"Accounting for Stock-Based Compensation," requires use of option valuation
models that were not developed for use in valuing employee stock options. Under
APB 25, because the exercise price of the Company's employee stock options
equals or exceeds the market price of the underlying stock on the date of grant,
no compensation expense is recognized.
The Company's 1990 Nonqualified Stock Option Plan has authorized the grant of
options to management personnel and others for up to 3,800,000 shares of the
Company's common stock. Generally, options granted have 6 year terms and vest
and become exercisable ratably over the first five years of their term.
Pro forma information regarding net income/(loss) and earnings/(loss) per share
is required by Statement 123, and has been determined as if the Company had
accounted for its employee stock options under the fair value method of that
Statement. The fair value for these options was estimated at the date of grant
using a Black-Scholes option pricing model with the following weighted-average
assumptions for 1995 through 1997: a range of risk-free interest rates of 5% to
7% based on the expected life of the options; a volatility factor of the
expected market price of the Company's common stock of .841; and a
weighted-average expected life of the option of three years.
The Black-Scholes option valuation model was developed for use in estimating the
fair value of traded options which have no vesting restrictions and are fully
transferable. In addition, option valuation models require the input of highly
subjective assumptions including the expected stock price volatility. Because
the Company's employee stock options have characteristics significantly
different from those of traded options, and because changes in the subjective
input assumptions can materially affect the fair value estimate, in management's
opinion, the existing models do not necessarily provide a reliable single
measure of the fair value of its employee stock options.
For purposes of pro forma disclosures, the estimated fair value of the options
is amortized to expense over the options' vesting period. The Company's pro
forma information follows:
- --------------------------------------------------------------------------------------------------------------------
1997 1996 1995
------------ ------------ ------------
Pro forma net income/(loss)................................... $ (3,979,297) $ 2,328,090 $ 2,455,351
Pro forma basic and diluted earnings/(loss) per share......... $ (0.25) $ 0.18 $ 0.21
40
41
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
NOTE K - STOCK OPTIONS (continued)
A summary of the Company's stock option activity, and related information,
follows:
- ------------------------------------------------------------------------------------------------------------------------
EMPLOYEES DIRECTORS OTHERS
---------------------------- ------------------------- ------------------------
TOTAL AVERAGE AVERAGE AVERAGE
SHARES SHARES PRICE SHARES PRICE SHARES PRICE
----------- ----------- ---------- ----------- --------- --------- ---------
Outstanding at
January 1, 1995......... 1,110,265 772,412 $ 3.44 335,000 $ 3.13 2,853 $ 35.05
Granted................. 338,000 338,000 (1) 4.61 -- --
Exercised............... (418,500) (233,500) 0.65 (185,000) 0.59 --
Canceled................ (208,000) (208,000) (1) 5.97 -- --
----------- ---------- ----------- ----------
Outstanding at
December 31, 1995....... 821,765 668,912 4.22 150,000 6.27 2,853 35.05
Granted................. 759,707 606,165 20.09 139,275 11.02 14,267 4.94
Exercised............... (289,100) (259,100) 2.71 (30,000) 5.55 --
Canceled................ (117,500) (57,500) 19.37 (60,000) 5.00 --
----------- ---------- ----------- ----------
Outstanding at
December 31, 1996....... 1,174,872 958,477 13.76 199,275 10.10 17,120 9.96
Granted................. 502,496 462,496 12.27 40,000 23.00 --
Exercised............... (328,542) (204,275) 3.06 (110,000) 6.24 (14,267) 4.94
Canceled................ (108,500) (108,500) 21.11 -- --
----------- ---------- ----------- ----------
Outstanding at
December 31, 1997....... 1,240,326 (2) 1,108,198 14.44 129,275 19.55 2,853 35.05
=========== ========== =========== ==========
(1) In February 1995, the Company cancelled 183,000 options at prices
ranging from $5.00 to $6.38 and regranted them at $4.50.
(2) The following table summarizes certain information about stock options
outstanding at December 31, 1997:
- ------------------------------------------------------------------------------------------------------------------------
OPTIONS EXERCISABLE OPTIONS OUTSTANDING
- ------------------------------------------------------------------------------- --------------------------------------
WEIGHTED - WEIGHTED - WEIGHTED -
RANGE OF NUMBER OF AVERAGE AVERAGE PER NUMBER OF AVERAGE PER
PER SHARE OPTIONS REMAINING SHARE EXERCISE OPTIONS SHARE EXERCISE
EXERCISE PRICE OUTSTANDING EXERCISE PERIOD PRICE EXERCISABLE PRICE
- ----------------- ----------------- ----------------- ----------------- ----------------- ------------------
$ 2.00 - $ 7.71 368,477 2.7 $ 4.48 78,625 $ 5.16
10.00 - 13.75 377,000 4.5 10.26 -- --
20.00 - 25.75 491,996 4.1 24.91 175,996 24.66
35.05 2,853 3.0 35.05 -- --
41
42
NOTE L - STOCK BUY-BACK PROGRAMS
In February 1995, the Board of Directors of the Company authorized a stock
buy-back program. The program provided for the open market purchase of up to
$4,000,000 of the Company's common stock. The repurchase program terminated July
31, 1995 with 200,000 shares repurchased at a total cost of $907,008.
In February 1998, the Board of Directors of the Company authorized a stock
repurchase program. The program provides for the open market and other purchase
of up to 1,500,000 shares of the Company's common stock. Unless earlier
curtailed or extended, the program will be in effect until August 1998.
NOTE M - SELECTED QUARTERLY FINANCIAL DATA (UNAUDITED)
Quarterly consolidated results of operations are summarized as follows:
- --------------------------------------------------------------------------------------------------------------------
QUARTER ENDED
---------------------------------------------------------------------
MARCH 31, JUNE 30, SEPTEMBER 30, DECEMBER 31,
---------------- ----------------- ----------------- ----------------
1995
Revenues................................ $ 9,661,595 $ 10,888,283 $ 11,510,833 $ 15,014,921
Income before tax provisions............ 1,127,662 1,478,894 913,675 995,372
Net income.............................. 670,627 904,109 488,540 560,391
Earnings per share...................... 0.06 0.08 0.04 0.05
1996
Revenues................................ $ 15,573,611 $ 17,494,127 $ 19,687,472 $ 19,460,846
Income before tax provisions............ 1,619,731 1,649,456 1,887,692 472,910
Net income.............................. 941,331 932,756 1,095,692 76,411
Earnings per share...................... 0.08 0.08 0.09 0.00
1997
Revenues................................ $ 18,576,592 $ 19,433,198 $ 20,019,438 $ 23,297,707
Loss before tax provisions.............. (330,863) (333,697) (1,873,492) (293,033)
Net loss................................ (364,353) (226,397) (1,201,228) (165,865)
Loss per share.......................... (0.02) (0.01) (0.08) (0.01)
Quarterly earnings per share may not add to annual earnings per share because of
rounding and new shares issued during the year.
Amounts previously reported for the third quarter 1997 and the nine months then
ended have been revised reflecting correction of computational errors made when
the financial statements of Compuflex were first pooled with TechTeam - see Note
I. The impact of these corrections on previously reported amounts is as follows:
- ------------------------------------------------------------------------------------------
(INCREASE)/DECREASE
----------------------------------------------------
NINE MONTHS ENDED
THIRD QUARTER 1997 SEPTEMBER 30, 1997
---------------------- ----------------------
Revenues $ 475,148 $(1,741,940)
Loss before tax provisions (350,286) (970,683)
Net loss (231,386) (567,773)
Loss per share (0.02) (0.03)
42
43
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
NOTE N - LEGAL PROCEEDINGS
The Company and two of its officers have been named as defendants in a putative
consolidated class action filed in the United States District Court for the
Eastern District of Michigan. On January 22, 1998 four original actions, all
filed between August 27 and October 24, 1997, were consolidated into a single
action. Plaintiffs in the underlying actions purport to represent various
classes consisting of all persons who purchased shares of the Company's common
stock during certain class periods, the longest of which was from September 27,
1996 through July 18, 1997. Plaintiffs allege in their complaints that the
Company and the individual defendants engaged in a scheme to artificially
inflate the price of the Company's common stock by improperly accelerating the
recognition of revenue from the licensing of the Company's proprietary software.
Plaintiffs assert claims against all defendants for alleged violations of
Section 10(b) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated
thereunder, as well as claims against the individual defendants for alleged
"controlling person" liability under Section 20(a) of the Securities Exchange
Act. The Company and the individual defendants believe that they have
meritorious defenses to plaintiffs' claims, and they intend to defend the action
vigorously. However, because of the early stage of this litigation, it is
impossible to predict the outcome of the litigation or a range of possible
recovery, if any, by the plaintiffs. Accordingly, no provision for any such
liability or the costs of defense has been made in the accompanying financial
statements. The Company believes that these costs will be covered, at least in
part, by insurance.
In addition, the Company is the subject of a related investigation initiated on
September 9, 1997 by the United States Securities and Exchange Commission
("SEC"). The SEC has stated that the purpose of the investigation is to
determine whether the Company may have violated certain provisions of the
Securities Act of 1933 and the Securities Exchange Act of 1934 in connection
with its recognition of revenue from the licensing of its proprietary software.
This investigation is ongoing and the outcome cannot be predicted at this time,
although the Company believes it has complied fully with all applicable
provisions of the federal securities laws.
NOTE O - RECENT PRONOUNCEMENTS OF THE FINANCIAL ACCOUNTING STANDARDS BOARD
In June 1997, The Financial Accounting Standards Board issued Statement No. 130,
"Reporting Comprehensive Income," which requires that an enterprise classify
items of other comprehensive income, as defined therein, by their nature in a
financial statement and display the accumulated balance of other comprehensive
income separately from retained earnings and additional paid-in capital in the
equity section of the balance sheet. The Company intends to fully comply with
the provisions of this statement upon its required adoption in 1998, and does
not anticipate a significant impact to the financial statements.
Also in June 1997, the Financial Accounting Standards Board issued Statement No.
131, "Disclosures About Segments of an Enterprise and Related Information." This
statement established standards for reporting financial and descriptive
information about operating segments. Under Statement No. 131, information
pertaining to the Company's operating segments will be reported on the basis
that is used internally for evaluating segment performance and making resource
allocation determinations. The Company intends to provide financial and
descriptive information about its reportable operating segments to conform to
the requirements upon its required adoption in 1998.
43
44
NATIONAL TECHTEAM, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
NOTE P - PREFERRED SHARE PURCHASE RIGHTS
On April 29, 1997, the Company's Board of Directors authorized the distribution
of one Preferred Share Purchase Right ("Right") for each outstanding share of
Common Stock of the Company. The terms of the rights plan are described in the
Rights Agreement between the Company and U.S. Stock Transfer Corporation, dated
May 6, 1997, which became effective May 7, 1997. Each Right entitles
shareholders to buy one one-hundredth of a share of a new series of preferred
stock at a price of $80.
As distributed, the Rights trade together with the Common Stock of the Company
and do not have any separate voting powers. They may be exercised or traded
separately only after the earlier to occur of: (i) 10 days after any person or
group of persons acquires 15% or more of the Company's Common Stock, (ii) 10
business days after a person or group of persons announces an offer which, if
completed, would result in its owning 15% or more of the Company's Common Stock,
or (iii) promptly after a declaration by the Board that a person who acquires
15% or more of the Company's Common Stock is an "Adverse Person" as defined by
the Rights Agreement. Additionally, if the Company is acquired in a merger or
other business combination, each Right will entitle its holder to purchase, at
the Right's exercise price, shares of the acquiring Company's Common Stock (or
stock of the Company if it is the surviving corporation) having a market value
of twice the Right's exercise price.
The Rights may be redeemed at the option of the Board of Directors for $.01 per
Right at any time before a person or group of persons accumulates 15% or more of
the Company's Common Stock. At any time after a person or group of persons
acquires 15% but before the person or group of persons has acquired 50% of
outstanding shares of Common Stock, the Board may exchange each Right for one
share of Common Stock. The Board may amend the Rights at any time without
shareholder approval. The Rights will expire by their terms on May 6, 2007.
NOTE Q - ACQUISITION OF CAPRICORN CAPITAL GROUP, INC.
In January 1998 TechTeam acquired all of the capital stock of Capricorn Capital
Group, Inc. ("Capricorn") in exchange for a base consideration consisting of
350,000 unrestricted and 150,000 restricted shares of TechTeam common stock plus
a contingent payment based upon Capricorn's earnings performance in the
three-year period following the acquisition. The base consideration was valued
at $4,875,000. The purchase method of accounting will be used to record the
transaction and goodwill will be recorded.
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45
ITEM 9. DISAGREEMENTS ON ACCOUNTING AND FINANCIAL DISCLOSURES
There were no changes in accountants, disagreements, or other events requiring
reporting under this Item.
PART III
ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT
Information required is set forth under the caption "Election of Directors and
Management Information" in the Proxy Statement relating to the 1998 Annual
Meeting of Shareholders to be held on May 26, 1998, which is incorporated herein
by reference.
Information required pertaining to compliance with Section 16(a) of the
Securities and Exchange Act of 1934 is set forth under the caption "Section
16(a) Beneficial Ownership Reporting Compliance" in the Proxy Statement relating
to the 1998 Annual Meeting of Shareholders to be held on May 26, 1998, which is
incorporated herein by reference.
ITEM 11. EXECUTIVE COMPENSATION
Information required is set forth under the caption "Executive Compensation" in
the Proxy Statement relating to the 1998 Annual Meeting of Shareholders to be
held on May 26, 1998, which is incorporated herein by reference.
ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT
Information required is set forth under the caption "Election of Directors and
Management Information - Information Regarding Beneficial Ownership of Principal
Shareholders, Directors and Executive Officers" in the Proxy Statement relating
to the 1998 Annual Meeting of Shareholders to be held on May 26, 1998, which is
incorporated herein by reference.
ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS
Information required is set forth under the caption "Executive Compensation -
Certain Relationships and Related Transactions" in the Proxy Statement relating
to the 1998 Annual Meeting of Shareholders to be held on May 26, 1998, which is
incorporated herein by reference.
PART IV
ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K
a) Certain documents filed as part of the Form 10-K.
See Item 8. Financial Statements and Supplementary Data and (d) below.
b) Reports on Form 8-K.
Reports on Form 8-K filed by the Company during the last quarter of
the year ended December 31, 1997:
November 17, 1997 -- TechTeam issued 4,000 shares of its common
stock to Paratel NV as part of the consideration for Paratel's
25% interest in National TechTeam Europe, NV.
December 19, 1997 -- 1994, 1995 and 1996 financial statements
restated to include the accounts of Compuflex Systems, Inc.,
which was acquired by the Company on July 30, 1997 in a
transaction accounted for as a pooling of interests.
c) Exhibits required by Item 601 of Regulation S-K.
The response to this portion of Item 14 is submitted as a separate
section of this Report under the caption, Index of Exhibits.
d) Financial statements schedules required by Regulation S-X.
The response to this portion of Item 14 is submitted as a separate
section of this Report under the caption, Item 8. Financial Statements
and Supplementary Data.
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SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange
Act of 1934, the Company has duly caused this report to be signed on its behalf
by the undersigned, thereunto duly authorized.
NATIONAL TECHTEAM, INC.
Date: March 31, 1998 By: /s/Lawrence A. Mills Lawrence A. Mills
-------------- --------------------- Senior Vice President,
Chief Financial Officer,
Treasurer and Secretary
Pursuant to the requirements of the Securities Exchange Act of 1934, this report
has been signed by the following persons in the capacities indicated on March
31, 1998.
/s/William F. Coyro Jr.
- ------------------------------------------------------ Director, Chairman of the Board,
William F. Coyro Jr. Chief Executive Officer
/s/Kim A. Cooper
- ------------------------------------------------------ Director
Kim A. Cooper
/s/Wallace D. Riley
- ------------------------------------------------------ Director
Wallace D. Riley
/s/Richard G. Somerlott
- ------------------------------------------------------ Director
Richard G. Somerlott
/s/LeRoy H. Wulfmeier III
- ------------------------------------------------------ Director
LeRoy H. Wulfmeier III
/s/David P. Grunsted
- ------------------------------------------------------ Assistant Controller
David P. Grunsted (Acting Chief Accounting Officer)
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47
INDEX OF EXHIBITS
All exhibits listed below that include a * indicate exhibits that are
incorporated by reference. See the footnotes following the list of exhibits to
locate those exhibits. All other exhibits are filed as part of this Form 10-K
Report.
- ---------------------------------------------------------------------------------------------------------------------
EXHIBIT PAGE
NUMBER EXHIBIT NUMBER
------- ------------------------------------------------------------------------------------- ------
2.1 Agreement and Plan of Merger dated December 23, 1996 between National TechTeam, Inc., *12
TechTeam Training Inc., WebCentric Communications, Inc. and Daniel L. Kemp.
2.2 Stock Exchange Agreement and Agreement and Plan of Merger dated July 30, 1997 between *14
National TechTeam, Inc., TechTeam Acquisition No. 1, Inc., Compuflex Systems, Inc. and
Srini Vasan.
2.3 Agreement and Plan of Merger dated January 19, 1998 by and between David M. Sachs, *15
Capricorn Capital Group, Inc., BM Woodbridge Place 104, Inc. and National TechTeam, Inc.
2.4 Limited Partnership Agreement of GE TechTeam, L.P. (formerly Support Central, L.P.) --
dated as of October 1, 1997.
3.1 Certification of Incorporation of National TechTeam, Inc. filed with the Delaware *1
Secretary of State on September 14, 1987.
3.2 Certificate of Amendment dated November 27, 1987 to the Company's Certification of *2
Incorporation to change the par value from $.001 to $.01 per share.
3.3 Restated Bylaws of National TechTeam, Inc. *5
4.1 1990 Nonqualified Stock Option Plan. *3
4.2 Form of Stock Option Agreement used for grant of options to employees under the 1990 *4
Nonqualified Stock Option Plan.
4.3 1996 Nonemployee Directors Stock Plan. *9
4.4 Rights Agreement dated as of May 6, 1997, between National TechTeam, Inc. and U.S. Stock *13
Transfer Corporation, as Rights Agent, which includes as
Exhibit A thereto the Form of Certificate of Designations, as
Exhibit B thereto the Form of Right Certificate, and as Exhibit
C thereto the Summary of Rights to Purchase Preferred Stock.
10.1 Lease Agreement for office space in Southfield, Michigan known
as Suite 171, 17197 N. *6 Laurel Park Drive between the Company
and Eleven Inkster Associates dated September 29, 1993.
10.2 Lease Amendment for office space in Southfield, Michigan known as Suite 171, 17197 N. *6
Laurel Park Drive between the Company and Eleven Inkster Associates dated December 7,
1993.
10.3 Lease Amendment for office space in Southfield, Michigan known as Suite 171, 17197 N. *7
Laurel Park Drive between the Company and Eleven Inkster Associates dated January 23,
1995.
10.4 Lease for office space in Dallas, Texas known as Lyndon Plaza between the Company and *8
Dallas Lyndon Corporation dated August 17, 1995.
10.5 Lease for office space in Troy, Michigan known as Troy
Officenter B between the Company *8 and WRC Properties, Inc.
dated November 16, 1995.
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48
INDEX OF EXHIBITS (continued)
All exhibits listed below that include a * indicate exhibits that are
incorporated by reference. See the footnotes following the list of exhibits to
locate those exhibits. All other exhibits are filed as part of this Form 10-K
Report.
- ------------------------------------------------------------------------------------------------------------------------
EXHIBIT PAGE
NUMBER EXHIBIT NUMBER
----------- ------------------------------------------------------------------------------------------ -----------
10.6 Office Space Lease for office space in Indianapolis, Indiana known as Market Square *8
Center Building between the Company and MET Life International
Real Estate Partners Limited Partnership dated November 27,
1995.
10.7 Third Amendment Lease Agreement dated March 29,1996 for office space in Southfield, *9
Michigan between Eleven Inkster Associates and the Company.
10.8 Master Demand Business Loan Note in the principal amount of $25,000,000 between the --
Company and NBD Bank dated April 2, 1997.
10.9 Lease for office space in Dearborn, Michigan between the Company and Dearborn Atrium *10
Associates Limited Partnership dated November 18, 1996.
10.10 Master Purchase Agreement between Capricorn Capital Group, Inc. and the Company dated *11
March 28, 1997.
10.11 Employment Agreement dated December 19, 1997 between National TechTeam, Inc. and Harry --
A. Lewis.
10.12 Amendment No. 2 to the Lease Agreement between Dallas Lyndon Corporation, as Landlord, --
and National TechTeam, Inc., as Tenant, dated January 16, 1998.
21 List of subsidiaries of National TechTeam, Inc. 53
23 Consent of Ernst & Young L.L.P. 54
27 Financial Data Schedule (for SEC use only) (filed herewith).
48
49
INDEX OF EXHIBITS (continued)
- -------------------------------------------------------------------------------------------------------------
*1 Incorporated by reference to the Company's Annual Report on Form 10-K
for the year ended December 31, 1987.
*2 Incorporated by reference to the Company's Registration Statement on Form S-4 (Registration No.
33-26689), filed as Exhibit 3.2 thereto.
*3 Incorporated by reference to the Company's Annual Report on Form
10-K for the year ended December 31, 1990, filed as Exhibit 4.14
thereto.
*4 Incorporated by reference to the Company's Registration Statement on Form S-2 (Registration No.
33-67904.)
*5 Incorporated by reference to the Company's 1991 Proxy Statement dated
May 24, 1991, filed as Exhibit A thereto.
*6 Incorporated by reference to the Company's Annual Report on Form
10-KSB for the year ended December 31, 1993.
*7 Incorporated by reference to the Company's Annual Report on Form 10-K
for the year ended December 31, 1994.
*8 Incorporated by reference to the Company's Annual Report on Form 10-K
for the year ended December 31, 1995.
*9 Incorporated by reference to the Company's Registration Statement on Form S-3 (Registration No.
333-10687.)
*10 Incorporated by reference to the Company's Annual Report on Form 10-K dated December 31, 1996.
*11 Incorporated reference to the Company's Amended Annual Report on Form 10-K for the year ended
December 31, 1996.
*12 Incorporated by reference to the Company's Report on Form 8-K dated January 3, 1997.
*13 Incorporated by reference to the Company's Registration Statement on Form 8-A dated May 9, 1997.
*14 Incorporated by reference to the Company's Report on Form 8-K dated July 30, 1997.
*15 Incorporated by reference to the Company's Report on Form 8-K dated February 13, 1998.
49