1
EXHIBIT 10.5
Information has been omitted pursuant to an application for confidential
treatment and the omitted material has been filed separately with the Commission
pursuant to an application for confidential treatment. Omitted material is
indicated with an asterisk(*).
MASTER SUPPLY AGREEMENT
This Master Supply Agreement ("this Agreement") is entered into as of
the closing date of the Stock Purchase Agreement (as defined below) (the
"Effective Date"), by and between FORD MOTOR COMPANY ("FORD"), a Delaware
corporation, and MSX INTERNATIONAL (HOLDINGS), INC. ("MSXI"), a Delaware
corporation (individually, "Party" and collectively, "Parties"). The following
space is provided for the Parties to enter the Effective Date: August 31 1997.
RECITALS
A. Concurrent with the execution and delivery of this Agreement, MSXI
executed a Stock Purchase Agreement dated as of July 25, 1997 (the "Stock
Purchase Agreement") to purchase all of the capital stock of Geometric Results
Incorporated ("GRI") from FORD. As used herein, the term "MSXI" includes GRI and
other MSXI majority owned affiliates and the term "FORD" includes FORD's
majority owned affiliates.
B. GRI currently provides many important services to FORD, some of
which are dealt with in the Master Vendor Agreement of even date between FORD
and MSXI (the "Master Vendor Agreement"). FORD has supplied MSXI with the
attached Business Description which describes the most significant services
performed by GRI for FORD other than those addressed in the Master Vendor
Agreement. All services performed by GRI for FORD during the first seven months
of 1997 other than those covered by the Master Vendor Agreement are referred to
herein as the "Services", including, but not limited to, those shown on the
Business Description. One of the FORD functions for which GRI performs Services
is the Ford Customer Service Division (Europe) ("FCSD"), which Services are
referred to herein as "FCSD Services." Other Services are referred to herein as
"Other Services." FORD and MSXI desire to ensure that MSXI a provides or causes
GRI to continue to provide the Services to FORD and that FORD continues to
purchase the Services from GRI.
C. FORD and MSXI a desire to avoid or minimize business disruption to
the Parties by maintaining, for a reasonable period of time, ordering and
billing processes (the "Ford Ordering and Billing Systems") utilized by the
Parties and GRI as of the date of this Agreement until such time as new
processes and systems are developed and implemented.
D. To carry out the foregoing objectives, FORD and MSXI have agreed
that FORD will continue to order the Services and MSXI or GRI will continue to
supply the Services as set forth herein. The Parties intend that this will be a
long-term business relationship where considerations of fairness to each of the
Parties, consistent with this Agreement and other agreements between the
Parties, will play a major role in dealing with issues that may arise during the
course of the relationship. In Article 4.5 of the Stock Purchase Agreement, the
Parties have agreed to establish a group of executives from FORD and MSXI (the
"Advisory Board") to monitor the relationship between FORD and MSXI. The Parties
further agree that the Advisory Board may be called upon
2
to attempt to resolve material issues of fairness in the administration of this
Agreement and other contracts which exist between MSXI and FORD.
NOW, THEREFORE, for the purpose of inducing MSXI to consummate the
transactions contemplated by the Stock Purchase Agreement and in consideration
of the premises, the Parties agree as follows:
ARTICLE 1. - PURCHASE AND SUPPLY RELATIONSHIP
1.1 The term of this Agreement shall be the five year period commencing with the
Effective Date. During the term of this Agreement, FORD, on its own behalf or on
behalf of the FORD company identified on the face of a Purchase Order (as
defined below), will purchase and MSXI, on its own behalf or on behalf of the
MSXI company identified on the face of a Purchase Order (e.g., GRI), will supply
certain services as set forth herein.
1.2 During the term of this Agreement, FORD will continue to utilize and order
the FCSD Services from MSXI, [ * ] subject to the
conditions hereinafter described in Article 1.4. The Parties recognize that
FORD's business needs may change during the term of this Agreement so that
FORD's need for FCSD Services may change from time to time according to future
events which cannot now be foreseen. It is the Parties' intention that the
orders placed by FORD pursuant to this Agreement will permit MSXI to maintain a
level of revenue from FORD orders for FCSD Services or from orders for services
offered by MSXI placed to replace revenues lost because of reductions in such
FCSD Services ("Replacement Business"), which approximates the Base and FORD
will issue orders for Replacement Business to fulfill that objective.
Replacement Business will be comparable to lost FCSD Services business. FORD's
obligation to supply Replacement Business shall not be deemed satisfied by (i)
the continuation of Other Services business which MSXI is performing at the
time of FORD's decision to discontinue the FCSD Services to be replaced unless
prior to such decision, MSXI had been notified by FORD that such Other Services
were scheduled for termination or (ii) business that at the time of FORD's
decision to discontinue a part of the FCSD Services, FORD had decided, in a
practical sense, to award to MSXI.
1.3 With Respect to Other Services of which GRI is the sole supplier to a FORD
customer, FORD will continue to issue orders to MSXI for such Other Services
and will not issue orders to another supplier, subject to the conditions
described in Article 1.4. With respect to each type of Other Services for
which GRI is not the sole supplier, MSXI shall be a preferred supplier
[ * ]
1.4 FORD'S obligation to issue purchase orders for specific Services is subject
to the conditions that MSXI remain competitive in key business areas including
price, quality, and delivery with other responsible suppliers and FORD shall
not be required to order any service, the need for which has
2
3
been eliminated by business changes. In assessing whether MSXI is competitive
FORD will give appropriate weight to the long term nature of the relationship
between FORD and MSXI.
1.5 FORD and MSXI will use all reasonable efforts to integrate MSXI's activities
hereunder with FORD purchasing operations utilizing where appropriate FORD
Ordering and Billing Systems.
1.6 FORD represents and warrants to MSXI that to the best of its knowledge, the
Business Description contains accurate information relative to the material
Services provided by GRI to FORD other than those covered by the Master Vendor
Agreement. FORD acknowledges that MSXI is relying upon the descriptive material
in the Business Description and agrees that the Business Description shall be
presumed correct.
1.7 FORD shall make reasonable efforts to include MSXI in requests for
quotations, broadcasts or other opportunities to provide all professional and
business services offered from time to time by MSXI. FORD shall make reasonable
efforts to treat MSXI as a preferred supplier within FORD for all types of
services currently offered by MSXI. FORD will extend its preferred supplier
designation to those services currently offered by MSXI which are combined with
comparable GRI activities.
ARTICLE 2. - OFFER ACCEPTANCE
2.1 Procurement of Services will be accomplished through the utilization of FORD
Ordering and Billing Systems and the issuance of standard FORD Purchase Orders
(collectively "Purchase Order(s)"), which Purchase Order will constitute an
offer to MSXI by FORD to enter into the purchase and supply agreement it
describes. MSXI's commencement of work thereunder will constitute acceptance of
the offer.
2.2 Once accepted, such Purchase Order together with this Agreement will be the
complete and exclusive statement of the purchase agreement. The standard terms
of the Purchase Order shall not apply to transactions between FORD and MSXI
pursuant to this Agreement. Any modifications proposed by either Party (e.g.,
purchase order, confirmations, invoices) are not part of the agreement in the
absence of the other Party's express written agreement to the modification.
ARTICLE 3. - PRICE
3.1 Prices will be as specifically stated in the Purchase Order, which shall be
consistent with this Agreement. All prices are firm and any deviation from such
prices are the sole responsibility of MSXI.
[3.2 * ]
3
4
ARTICLE 4. - DELIVERY DATES, RELEASES
4.1 If delivery dates are not specified in a Purchase Order, MSXI will provide
Services only as authorized by FORD to MSXI.
ARTICLE 5. - INVOICES, PAYMENT
5.1 The Parties agree that, if reasonable and consistent with sound business
practices, all billing, payment and general transaction processes utilized by
the Parties and GRI as of the date of this Agreement shall remain in place until
such time as new processes are developed and implemented. Without limiting the
generality of the foregoing, the Parties will continue the intercompany
settlement mechanism for Satellite Operations, Mail Services Operations, and
Engineering Records Center pending development of new processes.
5.2 Payment for Services will be due in accordance with the payment practices in
effect on the date of this Agreement, as modified in the Stock Purchase
Agreement. The Business Description shall be presumed to be correct insofar as
it describes payment terms.
5.3 To the extent that prices for Services are based upon, or affected by, third
party supplier pricing discounts currently enjoyed by GRI which are not
continued during the term of this Agreement, the pricing for Services affected
by the discontinuation of such discounts shall be appropriately adjusted in
negotiations conducted pursuant to Article 3.2.
ARTICLE 6. - OTHER TERMS AND CONDITIONS
6.1 There is hereby incorporated by reference the provisions of Article 6
through Article 18, except Article 16, of the Master Vendor Agreement.
6.2 Except as otherwise provided therein, each type of Service provided for
herein shall be considered in all respects as covered by a separate agreement
pursuant to the terms and conditions set forth herein. Without limiting the
generality of the foregoing, a right of FORD to terminate as a result of MSXI's
performance of one type of Service shall not give rise to a right to terminate
with respect to any other Services.
6.3 If MSXI materially breaches this Agreement, FORD may terminate its purchase
obligations. FORD shall provide written notice to MSXI which outlines its cause
of termination and specifies a termination date at least nine months after the
date of notice. If, within six months after the date of the notice, MSXI
corrects the causes for termination, termination will be canceled and this
Agreement will continue. Any dispute relative to FORD's right to terminate
shall be resolved pursuant to Article 18 of the Master Vendor Agreement.
4
5
IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as
of the date first above written.
FORD MOTOR COMPANY MSX INTERNATIONAL
(HOLDINGS), INC__________.
By: ? By: ?
----------------------------- ----------------------------
Title: Title: Vice President
-------------------------- ------------------------
5
6
MASTER SUPPLY AGREEMENT
BUSINESS DESCRIPTION
1996 Revenue
Publications [ A
Warranty Process B
Customer Assistance Centers C
Rapid Fit D
Service Upgrading Program (DPI) E
Mail Services F
Computer Output to Microfilm (COM) G
Education Training and Development (ET&D) H
Technical Hotline I
Technical Field Engineers * J
Engineering Records Center K
Electronic Data Management L
Extended Service Plan (ESP) M
Jaguar Operations N
Ford Accident Repair Program (Body Shop) 0
Warranty Claims Assessors P
ADTeam Q
Training Schools R
Miscellaneous Contracts S
New Business ] T
TOTAL
7
PUBLICATIONS - INCLUDING SATELLITE OPS
A-1
8
GRI Program Description Template
PROGRAM NAME: Publications
CUSTOMER/ORGANIZATION NAME: Various Ford Customers
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: Printing, Copying, Bindery and Graphic Photo Services
management.
[ * ]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Net l5th/30th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: United States (Michigan area locations)
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
DDS provides printing, copying and bindery services and graphic photo services
without the benefit of a contract. Jobs are billed on a job by job basis. DDS
competes for work without the support of purchasing other than acknowledgement
of the Ford blanket.
REFERENCE DATA
PN# : EXPIRATION DATE: 12/31/97
[ * ]
NEW INITIATIVES: We continue to market our services to the Ford community. Our
services are being enhanced by the addition of Orbitech, the on-line ordering of
digital services.
A-2
9
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Advanced Engineering Center (AEC)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) Management of building wide self serve copying machines and
related supplies, 2) Management of select general office supplies.
[ * ]
QUANTITIES: As required by customer. No minimum or maximum established
with the exception of the fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 11/03/97
[ * ]
NEW INITIATIVES:
A-3
10
SUPPLY Depot AEC SUPPLIES
Item Description Unit Qty/Unit Misc. Ref Unit Quantity Total
Price Ordered
- -----------------------------------------------------------------------------------------------------------
1 Mouse Pad 10.75"x8.5"x.25" Each 1 BO160164 [
Blue
2 3M Disk 3.5" DSHD 2MB Box 10 B0160152
Preformatted (1.44MB after
format)
3 Cleaning Towelettes 40/40 Box 40 B0160080
Wet/Dry Texwipe
4 4mm Data Cartridges 90 Meter Each 1 B0316689
2GB Verbatim MVE88195FD
TEKTRONIX PHASER III SUPPLIES:
5 Color Stix - Black w/fuser wiper Box 8 B0848695
6 Color Stix - Cyan Box 8 B0848698
7 Color Stix - Magenta Box 8 B0848704
8 Color Stix - Yellow Box 8 B0848705
9 Letter Size Transparencies Box 100 B0848741
TEKTRONIX PHASER 11 PXI SUPPLIES:
10 4 Color Roll Each 1 B0512908
11 Letter Size Paper Box 1000 016089100 *
12 Letter Size Transparencies Box 100 B0512910
TEKTRONIX PHASER 11 SD SUPPLIES:
13 4 Color Roll Each 1 016117100
14 Letter Size Paper Box 200 016117300
15 Letter Size Transparencies Box 50 B0848748
TEKTRONIX 200 SUPPLIES:
16 3 Color Roll Each 1 B0848785
17 Thermal Transfer Paper 8.5x11 Box 100 B0848764
18 Letter Size Transparencies Box 50 B0848747
TEKTRONIX 540 SUPPLIES:
19 Black Toner (250 grams) Each 1 016131900
20 Cyan Toner (200 grams) Each 1 016132000
21 Magenta Toner (200 grams) Each 1 016132100
22 Yellow Toner (200 grams) Each 1 016132200
23 Color Imaging Kit Each 1 016131600
24 Corona Kit Each 1 016131700 ]
A-4
11
Item Description Unit Qty/Unit Misc. Ref Unit Quantity Total
Price Ordered
- -----------------------------------------------------------------------------------------------------------
25 Transfer Kit Each 1 016131800 [
26 Fuser (11Ov Phaser540) Each 1 016132300
27 Letter Size Paper Box 500 016136800
28 Letter Size Transparencies Box 50 016132500
HP LASERJET 4,4M,4+,4M+ SUPPLIES:
29 Black Cartridge Each 1 B0681842
HP LASERJET 3SI, 4SI SUPPLIES:
30 Black Cartridge Each 1 B0316695 *
HP LASERJET II, III SUPPLIES:
31 Black Cartridge Each 1 B0160113
HP LASERJET 5M SUPPLIES:
32 Black Cartridge Each 1 B0848673
HP LASER SUPPLIES:
33 8.5 x 11 Box 50 T3MO1866
Transparency/MMMCG 3300
Total Depot Items ]
A-5
12
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Body and Assembly General Office (B&AGO)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE:
[ * ]
QUANTITIES: Fixed service management fee only.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite billing
system in production to replace manual production of
billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 07/31/97
[ * ]
NEW INITIATIVES:
A-6
13
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Powertrain Operations Facilities Engineering
(Livonia Campus)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) Management of building wide self serve copying, plotting
and fax machines and related supplies, 2) Management of select general office
supplies.
[ * ]
QUANTITIES: As required by customer. No minimum or maximum established
with the exception of any fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
EXPIRATION DATE: 12/31/97
PN#: N/A
[ * ]
NEW INITIATIVES:
A-7
14
LIVONIA CAMPUS ATTACHMENT I
Item DTC SUPPLIES Unit Qty/Unit Misc Ref Unit
# Price
1 Mouse Pad 10.75" x 8.5" x.25" Blue Each 1 B0160164
2 3M Disk 3.5" DSHD 2MB Preformatted (1.44MB Box 10 B0160152
after format)
3 Cleaning Towelettes 40/40 WetDry Texwipe Box 40 B0160080
4 4mm Data Cartridges 90 Meter 2GB Verbatim Each 1 B0316689
MVE88195FD
5 8mm Data Cartridges 2.2GB Verbatim Each 1 B0160141
MVE87698FD HP
HP DESKJET 1600C SUPPLIES
6 Black Cartridge Each 1 B0511424
7 Cyan Cartridge Each 1 B0511434
8 Magenta Cartridge Each 1 B0511435
9 Yellow Cartridge Each 1 B0511436
10 Glossy Paper 8.5 x 11 Box 50 B0511444
11 Clear Transparencies 1.5 x 11 Box 50 B0511470
HP 1200C SUPPLIES:
12 Black Cartridge Each 1 B0511424
13 Cyan Cartridge Each 1 B0511434
14 Magenta Cartridge Each 1 B0511435 *
15 Yellow Cartridge Each 1 B0511436
TEKTRONIX PHASER III SUPPLIES:
16 Color Stix - Black w/fuser wiper Box 8 B0848695
17 Color Stix - Cyan Box 8 B0848698
18 Color Stix - Magenta Box 8 B0848704
19 Color Stix - Yellow Box 8 B0848705
TEKTRONIX PHASER 11 SUPPLIES:
20 3 Color Roll Each 1 B0512909
21 Black Roll Each 1 016090400
22 Letter Size Transparencies Box 50 B0512910
23 Letter Size Paper Box 1000 016089100
TEKTRONIX 2001/4681 SUPPLIES:
24 Letter Size Paper Box 100 016118300
25 Letter Size Paper Box 100 B0848765
26 Black Roll Each 1 016118800
27 3 Color Roll Each 1 B0848786
28 Transparencies 8.5 x 11 Box 50 B0848746
29 Colorcoat Roll Each 1 016122200
TEKTRONIX 340 SUPPLIES:
30 Color Stix - Black Box 3 B848707
31 Color Stix - Cyan Box 3 B848713
32 Color Stix - Magenta Box 3 B848715
33 Color Stix - Yellow Box 3 B848717
34 Maintenance Tray Each 1 436029MOl
A-8
15
35 Letter Size Paper Box 500 016136800 [
36 Transparencies 8.5 x 11 Box 50 B0848743
37 Cleaning Kit Each 1 016134100
HP LASERJET 4,4M,4+,4M+ SUPPLIES:
38 Black Cartridge Each 1 B0681842
HP LASERJET 3SI, 4SI SUPPLIES:
39 Black Cartridge Each 1 B0316695
HP LASERJET 11, 111 SUPPLIES:
40 Black Cartridge Each 1 B0160113
HP LASERJET 5M SUPPLIES:
41 Black Cartridge Each 1 B0848673
HP LASERJET 5SI SUPPLIES:
42 Black Cartridge Each 1 B0848670
HP 2000 SUPPLIES:
43 Black Cartridge Each 1 B0160109
HP LASER SUPPLIES:
44 8.5 x 11 Transparency/MMMCG 3300 Box 50 T3MO1866 *
DEC 3500 SUPPLIES:
45 Black Cartridge Each 1 TDELN14XAA
QMS860 SUPPLIES:
46 Black Cartridge Each 1 B0512793
SUNSPARC LASER SUPPLIES:
47 Black Cartridge Each 1 SPRNTONER
SUN NEWSPRINTER LASER SUPPLIES:
48 Black Cartridge Each 1 SPRN20TONERKT
RS7120 SUPPLIES:
49 Cardboard Transparencies Frames Box 20 T3MO7368
COPIER ADMINISTRATION
50 Cost per Copy under 10,000/mo/avg Click 1
51 Cost per Copy 10,000-25,000/mo/avg Click 1
52 Cost per Copy over 25,000/mo/avg Click 1
PLOTTER ADMINISTRATION
53 Roll Each 1
FACSIMILE ADMINISTRATION
54 Facsimile Machines/mo Each 1
PROJECT ADMINISTRATION
55 Administration/mo Each 1 ]
SUPPLIES ADMINISTRATION
* PTO will receive Attachment II listing additional supplies and pricing
upon completion of supplies inventory by DDS/GRI.
A-9
16
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford CCD
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE:
[ * ]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing.
(Satellite billing system in production to replace
manual production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
[ *
]
A-10
17
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Commercial Truck Vehicle Center (CTVC)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) On site full service copy center, 2) Management of
building wide self serve copying machines and related supplies, 3) Management of
select general office supplies.
[ *
]
QUANTITIES: As required by customer. No minimum or maximum established with the
exception of the fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: Valid until replaced
[ *
]
A-11
18
Item DTC SUPPLIES Description Unit Qty/Unit Misc Ref Unit Quanity Total
# Price Ordered
1 Mouse Pad 10.75" x 8.5"x.25" Blue Each 1 B0160164 [
2 3M Disk 3.5" DSHD 2MB Preformatted (1.44MB after Box 10 B0160152
format)
3 Cleaning Towelettes; 40/40 Wet/Dry Texwipe Box 40 B0160080
4 4mm Data Cartriges; 90 Meter 2GS Verbatim Each 1 B0316689
MVE88195FD
5 8mm Data Cartriges 2.2GB Verbatim MVE87698FD Each 1 B0160141
HP DESKJET 1600C SUPPLIES:
6 Black Cartridge Each 1 B0511424
7 Cyan Cartridge Each 1 B0511434
8 Magenta Cartridge Each 1 B0511435
9 Yellow Cartridge Each 1 B0511436
10 Glossy Paper 8.5 x 11 Box 50 B0511444
11 Clear Transparencies 1.5 x 11 Box 50 B0511470
HP 1200C SUPPLIES:
12 Black Cartridge Each 1 B0511424
13 Cyan Cartridge Each 1 B0511434
14 Magenta Cartridge Each 1 B0511435
15 Yellow Cartridge Each 1 B0511436
TEKTRONIX PHASER III SUPPLIES:
16 Color Stix - Black w/fuser wiper Box 8 B0848695 *
17 Color Stix - Cyan Box 8 B0848698
18 Color Stix - Magenta Box 8 80848704
19 Color Sbx - Yellow Box 8 B0848705
19.1 Transparencies 8.5 x 11 Box 100 80848741
TEKTRONIX PHASER 11 SUPPLIES:
20 3 Color Roll Each 1 B0512909
21 Black Roll Each 1 016090400
22 Letter Size Transparencies Box 50 B0512910
23 Letter Size Paper Box 1000 016089100
TEKTRONIX 2001/4681 SUPPLIES:
24 Letter Size Paper Box 100 016118300
25 Letter Size Paper Box 100 B0848765
26 Black Roll Each 1 016118800
27 3 Color Roll Each 1 B0848786
28 Transparencies 8.5 x 11 Box 50 B0848746
29 Colorcoat Roll Each 1 016122200
TEKTRONIX 340 SUPPLIES:
30 Color Stix - Black Box 3 B848707
31 Color Stix - Cyan Box 3 B848713
32 Color Stix - Magenta Box 3 B848715
33 Color Stix - Yellow Box 3 B848717
34 Maintenance Tray Each 1 436029M0l
35 Letter Size Paper Box 500 016136800
36 Transparencies 8.5 x 11 Box 50 B0848743 ]
A-12
19
37 Cleaning Kit Each 1 016134100 [
HP LASERJET 4,4M,4+,4M+ SUPPLIES:
38 Black Cartridge Each 1 B0681842
HP LASERJET 3SI, 4SI SUPPLIES:
39 Black Cartridge Each 1 B0316695
HP LASERJET II, III SUPPLIES:
40 Black Cartridge Each 1 B0160113
HP LASERJET 5M SUPPLIES:
41 Black Cartridge Each 1 B0848673
HP LASERJET 5SI SUPPLIES: *
42 Black Cartridge Each 1 B0848670
HP 2000 SUPPLIES:
43 Black Cartridge Each 1 B0160109
HP LASER SUPPLIES:
44 8.5 x 11 Transparency/MMMCG 3300 Box 50 T3MO1866
DEC 3500 SUPPLIES:
45 Black Cartridge Each 1 TDELN14XAA
QMS860 SUPPLIES:
46 Black Cartridge Each 1 B0512793
SUNSPARC LASER SUPPLIES:
47 Black Cartridge Each 1 SPRNTONER
SUN NEWSPRINTER LASER SUPPLIES:
48 Black Cartridge Each 1 SPRN20TONERK7
RS7120 SUPPLIES:
49 Cardboard Transparencies Frames Box 20 T3M07368 ]
A-13
20
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Large Front Wheel Drive Vehicle Center -
Experimental Vehicle Building (EVB)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) On site full service copy center, 2) Management of building
wide self serve copying machines and related supplies, 3) Management of select
general office supplies.
[ *
]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 12/31/97
[ *
]
A-14
21
Item Description Unit Qty/Unit Misc Ref Unit Quantity
# Price Ordered Total
1 Mouse Pad 10.75" 8.5" x .25" Blue Each 1 B0160164 [
2 3M Disk 3.5" DSHD 2MB Preformatted Box 10 B0160152
(1.44MB after format)
3 Cleaning Towelettes 40/40 Wet/Dry Box 40 B0160080
Texwipe
4 4mm Data Cartriges 90 Meter 2GB Each 1 B0316689
Verbatim MVE88195FD
5 8mm Data Cartriges 2.2GB Verbatim Each 1 B0160141
MVE87698FD
HP DESKJET 1600C SUPPLIES:
6 Black Cartridge Each 1 B0511424
7 Cyan Cartridge Each 1 B0511434
8 Magenta Cartridge Each 1 B0511435
9 Yellow Cartridge Each 1 B0511436 *
10 Glossy Paper 8.5 x 11 Box 50 B0511444
11 Clear Transparencies 1.5 x 11 Box 50 B0511470
HP 1200C SUPPLIES:
12 Black Cartridge Each 1 B0511424
13 Cyan Cartridge Each 1 B0511434
14 Magenta Cartridge Each 1 B0511435
15 Yellow Cartridge Each 1 B0511436
TEKTRONIX PHASER III SUPPLIES:
16 Color Stix - Black w/fuser wiper Box 8 B0848695
17 Color Stix - Cyan Box 8 B0848698
18 Color Stix - Magenta Box 8 B0848704
19 Color Stix - Yellow Box 8 B0848705
TEKTRONIX PHASER II SUPPLIES:
20 3 Color Roll Each 1 B0512909
21 Black Roll Each 1 016090400
22 Letter Size Transparencies Box 50 B0512910
23 Letter Size Paper Box 1000 016089100
TEKTRONIX 2001/4681 SUPPLIES:
24 Letter Size Paper Box 100 016118300
25 Letter Size Paper Box 100 B0848765
26 Black Roll Each 1 016118800
27 3 Color Roll Each 1 B0848786
28 Transparencies 8.5 x 11 Box 50 B0848746
29 Colorcoat Roll Each 1 016122200
TEKTRONIX 340 SUPPLIES:
30 Color Stix - Black Box 3 B848707
31 Color Stix - Cyan Box 3 B848713
32 Color Stix - Magenta Box 3 B848715
33 Color Stix - Yellow Box 3 B848717
34 Maintenance Tray Each 1 436029M0l
35 Letter Size Paper Box 500 016136800
36 Transparencies 8.5 x 11 Box 50 B0848743
37 Cleaning Kit Each 1 016134100
HP LASERJET 4,4M,4+,4M+ SUPPLIES:
38 Black Cartridge Each 1 B0681842 ]
HP LASERJET 3SI, 4SI SUPPLIES:
A-15
22
39 Black Cartridge Each 1 B0316695 [
HIP LASERJET II, III SUPPLIES:
40 Black Cartridge Each 1 B0160113
HP LASERJET 5M SUPPLIES:
41 Black Cartridge Each I B0848673
HIP LASERJET 5SI SUPPLIES:
42 Black Cartridge Each 1 B0848670
HIP 2000 SUPPLIES: *
43 Black Cartridge Each 1 B0160109
HP LASER SUPPLIES:
44 8.5 x 11 Transparency/MMMCG 3300 Box 50 TDELN14XAA
DEC 3500 SUPPLIES:
45 Black Cartridge Each 1 TDELN14XAA
QMS860 SUPPLIES:
46 Black Cartridge Each 1 B0512793
SUNSPARC LASER SUPPLIES:
47 Black Cartridge Each 1 SPRNTONER
SUN NEWSPRINTER LASER SUPPLIES:
48 Black Cartridge Each 1 SPRN20TONERK7
RS7120 SUPPLIES:
49 Cardboard Transparencies Frames Box 20 T3MO7368 ]
A-16
23
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Advanced Vehicle Technology Chassis Operations
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) Management of on site engineering copying machines and
related supplies 2) Drawing file and reproduction support (ERC) 3) PCI
distribution support (ERC)
THIS CONTRACT EXPIRED ON 12/13 AND CUSTOMER HAS NOT SIGNED A
NEW AGREEMENT. SERVICE IS STILL BEING PERFORMED.
[ * ]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite billing
system in production to replace manual production of
billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 12/13/96
[ * ]
A-17
24
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Automotive Components Division Sheldon Road Plant
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) Operation of a full service copy center and related
supplies
THIS CONTRACT EXPIRED ON 12/ 31/96 AND CUSTOMER HAS BEEN ISSUING
A P.N. EACH MONTH IN ARREARS OF THE WORK BEING DONE.
PRICING:
[ *
]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite billing
system in production to replace manual production of
billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 12/13/96
[ * ]
A-18
25
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Motor Credit Company (FMCC)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) On site full service copy center, 2) Management of building
wide self serve copying machines and related supplies, 3) Management of select
general office supplies.
[ * ]
QUANTITIES: As required by customer. No minimum or maximum established with
the exception of any fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite billing
system in production to replace manual production of
billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 01/30/98
[ *
]
NEW INITIATIVES:
A-19
26
DIVERSIFIED DOCUMENT Solutions
ALL PRODUCTS AND SERVICES ARE BILLED BASED ON USAGE AND IN ACCORDANCE WITH THE
DDS-FORD BLANKET BKBO 106842.
COPY CENTER
Copy centers will be billed according to the menu of services and
prices listed in the DDS blanket BKBO 106842. The configuration
determined for during the review of the facilities determines the price
breaks for B numbers #'s B1018679 to B1018765.
pricing will be:
[
Description Unit
----------- ----
Copying, Black & White, 8.5 x 11, One (1) Sided Each
Copying, Black & White, 8.5 x 11, 3 Hole, One (1) Sided Each
Copying, Black & White, 8.5 x 14, One (1) Sided Each
Copying, Black & White, 11 x 17, One (1) Sided Each
Copying, Black & White, 8.5 x 11, Two (2) Sided Each
Copying, Black & White, 8.5 x 11, 3 Hole, Two (2) Sided Each
Copying, Black & White, 8.5 x 14, Two (2) Sided Each
Copying, Black & White, 11 x 17, Two (2) Sided Each
Additional Services required outside of Copy Center Hours, weekday Hour
Additional Services required outside of Copy Center Hours, weekend
Hour and holiday
*
WALK-UP COPIER ADMINISTRATION
All walk-up copiers administered by DDS will be billed on a cost
per copy basis for the actual equipment usage, a per machine
monthly fee, and paper / supplies delivered. The following
billing rates will apply in accordance with the DDS blanket BKBO
106842:
Blanket Item Description Unit
------------ ----------- ----
B1018652 Copying Service, Black & White Click
B1018657 Administration Monthly Charge (per Machine) Month
B1018676 Supply Administration, Paper Supplies %
Click counts for the billing will be collected monthly and will be
billed in arrears.
SUPPLY ADMINISTRATION
Supplies ordered for the copiers, printers, computers and general
office will be billed per the DDS blanket BKBO 106842:
Blanket Item Description Unit
------------ ----------- ----
B1018660 Supply Administration, Fax Supplies %
B1018676 Supply Administration, Other Supplies %
B1018676 Supply Administration, Paper Supplies %
]
A-20
27
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Fairlane Program Center (FPC)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) On site full service copy center, 2) Management of building
wide self serve copying machines and related supplies, 3) Management of select
general office supplies.
[ *
]
QUANTITIES: As required by customer. No minimum or maximum established with
the exception of the fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite billing
system in production to replace manual production of
billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 10/13/97
[ *
]
A-21
28
SUPPLY DEPOT FPC SUPPLIES
ITEM DESCRIPTION UNIT QTY UNIT QUANTITY TOTAL
# UNITS MIS. REF. PRICE ORDERED
1 Mouse Pad 10.75" x 8.5" x .25" Blue Each 1 B0160164 [
2 3M Disk 3.5" DSHD 2MB Preformatted (1.44MB Box 10 B0160152
after format)
3 Cleaning Towelettes 40/40 Wet/Dry Texwipe Box 40 B0160080
4 4mm Data Cartridges; 90 Meter 2GB Verbatim Each 1 B0316689
MVE88195FD
5 8mm Data Cartridges 2.2GB Verbatim Each 1 B0160141
MVE87698FD
HP DESKJET 1600C SUPPLIES:
6 Black Cartridge Each 1 B0511424
7 Cyan Cartridge Each 1 B0511434
8 Magenta Cartridge Each 1 B0511435
9 Yellow Cartridge Each 1 B0511436
10 Glossy Paper 8.5 x 11 Box 50 B0511444
11 Clear Transparencies 1.5 x 11 Box 50 B0511470
HP 1200C SUPPLIES:
12 Black Cartridge Each 1 B0511424
13 Cyan Cartridge Each 1 B0511434
14 Magenta Cartridge Each 1 B0511435
15 Yellow Cartridge Each 1 B0511436
TEKTRONIX PHASER III SUPPLIES:
16 Color Sbx - Black w/fuser wiper Box 8 B0848695
17 Color Stix - Cyan Box 8 B0848698
18 Color Stix - Magenta Box 8 B0848704
19 Color Stix - Yellow Box 8 B0848705 *
TEKTRONIX PHASER II SUPPLIES:
20 3 Color Roll Each 1 B0512909
21 Black Roll Each 1 016090400
22 Letter Size Transparencies Box 50 B0512910
23 Letter Size Paper Box 1000 016089100
TEKTRONIX 2001/4681 SUPPLIES:
24 Letter Size Paper Box 100 016118300
25 Letter Size Paper Box 100 B0848765
26 Black Roll Each 1 016118800
27 3 Color Roll Each 1 B0848786
28 Transparencies 8.5 x 11 Box 50 B0848746
29 Colorcoat Roll Each 1 016122200
TEKTRONIX 340 SUPPLIES:
30 Color Stix - Black Box 3 B848707
31 Color Stix - Cyan Box 3 B848713
32 Color Stix - Magenta Box 3 B848715
33 Color Stix - Yellow Box 3 B848717
34 Maintenance Tray Each 1 436029M01
35 Letter Size Paper Box 500 016136800
36 Transparencies 8.5 x 11 Box 50 B0848743
37 Cleaning Kit Each 1 016134100
HP LASERJET 4,4M,4+,4M+ SUPPLIES:
38 Black Cartridge Each 1 B0681842
HP LASERJET 3SI, 4SI SUPPLIES:
39 Black Cartridge Each 1 B0316695
HP LASERJET II, III SUPPLIES: ]
A-22
29
40 Black Cartridge Each 1 B0160113 [
HP LASERJET SM SUPPLIES:
41 Black Cartridge Each 1 B0848673
HP LASERJET 5SI SUPPLIES:
42 Black Cartridge Each 1 B0848670
HP 2000 SUPPLIES:
43 Black Cartridge Each 1 B0160109
HP LASER SUPPLIES:
44 8.5 x 11 Transparency/MMMCG 3300 Box 50 T3M01866
DEC 3500 SUPPLIES:
45 Black Cartridge Each 1 TDELN14XAA *
QMS860 SUPPLIES:
46 Black Cartridge Each 1 B0512793
SUNSPARC LASER SUPPLIES:
47 Black Cartridge Each 1 SPRNTONER
SUN NEWSPRINTER LASER SUPPLIES:
48 Black Cartridge Each 1 SPRN20TONERKT
RS7120 SUPPLIES:
49 Cardboard Transparencies Frames Box 20 T3MO7368 ]
A-23
30
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Powertrain Operations Material Control
Department - Livonia and Van Dyke Locations
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) 2 on site full service copy centers, 2) Management of
building wide self serve copying machines and related supplies.
[ *
]
QUANTITIES: As required by customer. No minimum or maximum established with
the exception of the fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite billing
system in production to replace manual production of
billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 11/30/97
[ *
]
A-24
31
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Product Development Center (PDC)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) On site full service copy center, 2) Management of building
wide self serve copying machines and related supplies, 3) Engineering File
Storage (Aperture Card) and reproduction, 4) Management of select general office
supplies.
[ *
]
QUANTITIES: As required by customer. No minimum or maximum established with
the exception of the fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite billing
system in production to replace manual production of
billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 12/13/97
[ *
]
A-25
32
PDC SUPPLY DEPOT
Item Description Unit Qty/Unit Misc Ref Unit Quanity Total
# Price Ordered
1 Mouse Pad 10.75" x 8.5" x .25" Each 1 B0160164 [
Blue
2 Mouse Paw Each 1 AVIMOUSEPAW
3 Wrist Rest/Padded Each 1 INTWR1
4 3M Disk 3.5" DSHD 2MB Box 10 B0160152
Preformatted (1.44MB after
format)
5 3M Disk 5.25" DSHD 1.2MB Box 10 B0160151
Preformatted
6 Labels for 3.5" diskettes Box 450 AVE5096
7 Disk Case 3.5" Cap 45 Hingetop Each 1 B0160154
8 Cleaning Towelettes 40/40 Box 40 B0160080
Wet/Dry Texwipe
9 DC6150 Data Cartridge 1/4" Each 1 B0160139
10 4mm Data Cartridges 90 Meter Each 1 B0316689
2GB Verbatim MVE88195FD
11 8mm Date Cartridge 2.2GB Each 1 B0316717
Sony MSOQG112MFD
12 8mm Data Cartridges 2.2GB Each 1 B0160141
Verbatim MVE87698FD
13 AAA Batteries 4Pack 1 MN2400B4
HP DESKJET 1600C SUPPLIES:
14 Black Cartridge Each 1 BO511424 *
15 Cyan Cartridge Each 1 B0511434
16 Magenta Cartridge Each 1 B0511435
17 Yellow Cartridge Each 1 B0511436
18 Glossy Paper 8.5 x 11 Box 50 B0511444
19 Clear Transparencies 1.5 x 11 Box 50 B0511470
HIP 1200C SUPPLIES:
20 Black Cartridge Each 1 B0511424
21 Cyan Cartridge Each 1 BO511434
22 Magenta Cartridge Each 1 B0511435
23 Yellow Cartridge Each 1 B0511436
TEKTRONIX PHASER III SUPPLIES:
24 Color Stix - Black w/fuser wiper Box 8 B0848695
25 Color Stix - Cyan Box 8 B0848698
26 Color Stix - Magenta Box 8 B0848704
27 Color Stix - Yellow Box 8 B0848705
TEKTRONIX PHASER II SUPPLIES:
28 3 Color Roll Each 1 B0512909
29 Black Roll Each 1 016090400
30 Letter Size Transparencies Box 50 B0512910
31 Letter Size Paper Box 1000 016089100
TEKTRONIX 2001/4681 SUPPLIES:
32 Letter Size Paper Box 100 016118300
33 Letter Size Paper Box 100 B0848765
34 Black Roll Each 1 016118800
35 3 Color Roll Each 1 B0848786
36 Transparencies 8.5 x 11 Box 50 B0848746 ]
A-26
33
37 Colorcoat Roll Each 1 016122200 [
TEKTRONIX 340 SUPPLIES:
38 Color Stix - Black Box 3 B848707
39 Color Stix - Cyan Box 3 B848713
40 Color Stix - Magenta Box 3 B848715
41 Color Stix - Yellow Box 3 B848717
42 Maintenance Tray Each 1 436029M01
43 Letter Size Paper Box 500 016136800
44 Transparencies 8.5 x 11 Box 50 B0848743
45 Cleaning Kit Each 1 016134100
LASERJET SUPPLIES:
46 LaserJet I Toner Each 1 B0160114
47 LaserJet II Toner Each 1 B0160113
48 LaserJet IV Toner Each 1 B0320088
HP LASERJET 4,4M,4+,4M+ SUPPLIES:
49 Black Cartridge Each 1 B0681842
HP LASERJET 3SI, 4SI
SUPPLIES:
50 Black Cartridge Each 1 B0316695
HP LASERJET II, III SUPPLIES:
51 Black Cartridge Each 1 B0160113
HP LASERJET 5M SUPPLIES:
52 Black Cartridge Each 1 B0848673
HP LASERJET 5SI SUPPLIES: *
53 Black Cartridge Each 1 B0848670
HP 2000 SUPPLIES:
54 Black Cartridge Each 1 B0160109
HP LASER SUPPLIES:
55 8.5 x 11 Transparency/MMMCG Box 50 T3M01866
3300
DEC 3500 SUPPLIES:
56 Black Cartridge Each 1 TDELN14XAA
QMS860 SUPPLIES:
57 Black Cartridge Each 1 B0512793
SUNSPARC LASER SUPPLIES:
58 Black Cartridge Each 1 SPRNTONER
SUN NEWSPRINTER LASER
SUPPLIES:
59 Black Cartridge Each 1 SPRN20TONERKT
RS7120 SUPPLIES:
60 Cardboard Transparencies Box 20 T3M07368
Frames
IBM 4029/4039/4079 SUPPLIES:
61 4029 Toner (10M copies) Each 1 B0512782
62 4029 Toner (10M copies) Each 1 B0316698
63 4039 Toner (10M copies) Each 1 B0512786
64 4039 Toner (20M copies) Each 1 B0512788
65 Black Cartridge-4079 Each 1 1380490
66 Cyan Cartridge-4079 Each 1 1380491
67 Magenta Cartridge-4079 Each 1 1380492
68 Yellow Cartridge-4079 Each 1 1380493
69 Coated Paper - Tabloid Box 200 1372079
70 Coated Paper - Letter Box 200 1372078 ]
A-27
34
71 Transparencies 8.5 x 11 Box 50 1372083 [
COMPAQ PAGEMARC SUPPLIES: *
72 Toner Ct 1 B0511466 ]
A-28
35
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Powertrain Operations Engine & Electrical
Engineering (Poee)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) On site full service copy center, 2) Management of building
wide self serve copying machines and related supplies, 3) Management of select
general office supplies 4) Management of Fax Machines 5) Plotter administration
6) Engineering File Storage (Aperture Card) and reproduction
[
* ]
QUANTITIES: As required by customer. No minimum or maximum established with
the exception of the fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 4/30/98
[
* ]
A-29
36
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford ROB
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE:
[
* ]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: Until replaced (started Jun,97)
[
* ]
NEW INITIATIVES:
A-30
37
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Advanced Vehicle Technology - Robalo
Technical Center
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: Management of building wide self serve copying machines
and paper supplies.
[
* ]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN,
ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 07/21/97
[
* ]
NEW INITIATIVES:
A-31
38
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Technical Education (Tech-Ed)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) Management of building wide self serve copying machines
and paper.
[
* ]
Cost plus 12% for copies and supplies.
QUANTITIES: As required by customer. No minimum or maximum established
with the exception of the fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: Valid until replaced
[
* ]
NEW INITIATIVES:
A-32
39
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Truck Operations Commercial Truck Vehicle
Center (TRMC)
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) Management of building wide self serve copying machines
and related supplies, 2) Engineering File Storage (Aperture Card) and
reproduction.
[
* ]
Cost plus 12% for copies, file services and supplies.
QUANTITIES: As required by customer. No minimum or maximum established
with the exception of the fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 10/22/97
[
* ]
A-33
40
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford Large Front Wheel Drive Vehicle Center -
VC2 East & West
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) On site full service copy center, 2) Management of building
wide self serve copying machines and related supplies, 3) Management of select
general office supplies.
[
* ]
QUANTITIES: As required by customer. No minimum or maximum established with
the exception of the fixed service management fees.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN,
ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 12/31/97
[
* ]
A-34
41
SUPPLY DEPOT VC11 SUPPLIES
1 Mouse Pad 10.75" x 8.5"x .25" Blue Each 1 B0160164
2 3M Disk 3.5" DSHD 2MB Preformatted Box 10 B0160152 [
(1.44MB aftr format)
3 Cleaning Towelettes 40/40 Wet/Dry Texwipe Box 40 B0160080
4 4mm Data Cartriges 90 Meter 2GB Verbatim Each 1 B0316689
MVE88195FD
5 8mm Data Cartriges 2.2GB Verbatim Each 1 B0160141
MVE87698FD
HP DESKJET 1600C SUPPLIES:
6 Black Cartridge Each 1 B0511424
7 Cyan Cartridge Each 1 B0511434
8 Magenta Cartridge Each 1 B0511435
9 Yellow Cartridge Each 1 B0511436
10 Glossy Paper 8.5 x 11 Box 50 B0511444
11 Clear Transparencies 1.5 x 11 Box 50 B0511470
HP 1200C SUPPLIES:
12 Black Cartridge Each 1 B0511424
13 Cyan Cartridge Each 1 B0511434
14 Magenta Cartridge Each 1 B0511435
15 Yellow Cartridge Each 1 B0511436
TEKTRONIX PHASER III SUPPLIES:
16 Color Stix - Black w/fuser wiper Box 8 B0848695
17 Color Stix - Cyan sox 8 B0848698
18 Color Stix - Magenta Box 8 B0848704
19 Color Stix - Yellow Box 8 B0848705
TEKTRONIX PHASER II SUPPLIES: *
20 3 Color Roll Each 1 80512909
21 Black Roll Each 1 016090400
22 Letter Size Transparencies Box 50 B0512910
23 Letter Size Paper Box 1000 016089100
TEKTRONIX 2001/4681 SUPPLIES:
24 Letter Size Paper Box 100 016118300
25 Letter Size Paper Box 100 B0848765
26 Black Roll Each 1 016118800
27 3 Color Roll Each 1 B0848786
28 Transparencies 8.5 x 11 Box 50 B0848748
29 Colorcoat Roll Each 1 016122200
TEKTRONIX 340 SUPPLIES
30 Color Stix- Black Box 3 B848707
31 Color Stix - Cyan Box 3 B848713
32 Color Stix - Magenta Box 3 B848715
33 Color Stix - Yellow Box 3 B848717
34 Maintenance Tray Each 1 436029MO1
35 Letter Size Paper Box 500 016136800
36 Transparencies 8.5 x 11 Box 50 B0848743
37 Cleaning Kit Each 1 016134100
HP LASERJET 4,4M,4+,4M+ SUPPLIES:
38 Black Cartridge Each 1 B0681842
HP LASERJET 3SI, 4SI SUPPLIES:
39 Black Cartridge Each 1 B0316695 ]
A-35
42
HP LASERJET II, III SUPPLIES:
40 Black Cartridge Each 1 B0160113 [
HP LASERJET 5M SUPPLIES:
41 Black Cartridge Each 1 B0848673
HP LASERJET 5SI SUPPLIES:
42 Black Cartridge Each 1 B0848670
HP 2000 SUPPLIES:
43 Black Cartridge Each 1 80160109
HP LASER SUPPLIES:
44 8.5 x 11 Transparency/MMMCG 3300 Box 50 T3M01866
DEC 3500 SUPPLIES:
45 Black Cartridge Each 1 TDELN14XAA
QMS860 SUPPLIES: *
46 Black Cartridge Each 1 B0512793
SUNSPARC LASER SUPPLIES:
47 Black Cartridge Each 1 SPRNTONER
SUN NEWSPRINTER LASER SUPPLIES:
48 Black Cartridge Each 1 SPRN20TONERKT
RS7120 SUPPLIES:
49 Cardboard Transparencies Frames Box 20 T3M07368
HP LASERJET 4MV Each 1 B0848671
Lexmark 4097, 8.5xl1 coated paper Box 200 IBMI372078 ]
A-36
43
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Satellite Operations
CUSTOMER/ORGANIZATION NAME: Ford World Headquarters
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: 1) Management of building wide self serve copying machines and
related supplies
[
* ]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Intercompany Settlement
BILLING SYSTEMS USED: Manual Production, & Avanti Invoicing. (Satellite
billing system in production to replace manual
production of billing).
SPECIAL TERMS:
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: N/A EXPIRATION DATE: 12/31/97
[
* ]
NEW INITIATIVES:
A-37
44
WARRANTY PROCESS IMPROVEMENT
B-1
45
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Warranty Specialist Program
CUSTOMER/ORGANIZATION NAME: FCSD - Europe
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): BPO on Ford Germany, Payment:
Britain from Ford Britain, Rest of Europe from Germany
SCOPE OF SERVICE: Field specialists to implement warranty process improvements
in Ford dealerships, train dealers in warranty and policy changes and achieve
warranty cost reductions. In some markets GRI also operates Telephone Prior
Approval.
[
* ]
QUANTITIES: As required by Ford, currently 61 heads in Europe.
PAYMENT TERMS: Monthly
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED:
Britain, Germany, Spain, France, Italy, Austria, Belgium, Denmark, Finland,
Ireland, Netherlands, Norway, Portugal, Sweden, Switzerland
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA I
PN#: 64248 EXPIRATION DATE: Current Releases cover Jan. to
June 1997.
New Releases commencing July are in process.
[
* ]
B-2
46
NEW INITIATIVES: Upgraded process management, improved reporting and analysis of
results.
B-3
47
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: WPI (Warranty Process Improvement)
CUSTOMER/ORGANIZATION NAME: FCSD
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): FORD AUSTRALIA
SCOPE OF SERVICE: Field specialists to implement warranty process improvements
in Ford dealerships, train dealers in warranty and policy changes and achieve
warranty cost reductions.
In addition, GRI assists Ford in processing normal dealer warranty prior
approval requests.
Re-write of Warranty & Policy Manual (equivalent to Section F in the European
Manual). Due date November 1997. Timing on schedule. Work undertaken by
dedicated head. This service was covered in the original quotation and is
covered in the PO.
[
* ]
QUANTITIES: A minimum staff level of 1 Project Manager, 4 Field Consultants,
and 2 Telephone Consultants will be maintained by GRI.
PAYMENT TERMS: Net 30 days
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: In addition to the work specified above, GRI will also
undertake a rewrite of Ford of Australia's Warranty & Policy Manual.
COUNTRY(S) ADMINISTERED: Australia
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: B 518025 EXPIRATION DATE: 31/3/99
[
* ]
B-4
48
[ *
]
NEW INITIATIVES: Pilot WPI implementation in New Zealand scheduled for September
1997 with roll-out of full program in January 1998. Note: Management will be by
current WPI Project Manager and implementation by 2 new NZ based field
consultants.
B-5
49
GRI PROGRAM DESCRIPTION TEMPLATE
WARRANNTY PROCESS IMPROVEMENT - PRICING STRUCTURE
LOCAL CURRENCY
[
Britain
Germany
Spain
France
Italy
Austria
Belgium
Denmark
Finland
Ireland
Netherlands
Norway
Portugal
Sweden
Switzerland
*
Britain
Germany
Spain
France
Italy
Austria
Belgium
Denmark
Finland
Ireland
Netherlands
Norway
Portugal
Sweden
Switzerland
]
B-6
50
CUSTOMER ASSISTANCE CENTERS
(CAC)
C-1
51
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Nordic CAC
CUSTOMER/ORGANIZATION NAME: Ford Denmark, Finland, Norway and Sweden
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Sweden
SCOPE OF SERVICE: Customer Assistance Center acts as agent between customers,
dealers/retailers and manufacturer in order to resolve customer concerns, supply
related information or act pro-actively using customer database in marketing
campaigns.
[
*
]
QUANTITIES: Currently 8 heads
PAYMENT TERMS: Monthly in arrears, 30 days credit
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Denmark, Finland, Norway and Sweden.
IDENTIFY ANY CURRENT PRACTICES THAT DO DOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: 97000196 EXPIRATION DATE: 31/08/97
[
*
]
NEW INITIATIVES: PN was issued for 11 month (Feb. to Dec. 1997) but
consequently terminated by Ford as per Aug. 31, due to budget restrains. Ford
plan is to reduce work force and to relocate CAC's to the individual Ford
offices. Our initiative is to bid for the relocated operation.
C-2
52
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Customer Assistance Center
CUSTOMER/ORGANIZATION NAME: FCSD Spain
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford of Spain
SCOPE OF SERVICE: Customer Assistance Center acts as agent between customers,
dealers/retailers and manufacturer in order to resolve customer concerns, supply
related information or act pro-actively using customer database in marketing
campaigns.
[
*
]
QUANTITIES: As required by customer, currently 22 employees.
PAYMENT TERMS: Net 30th.
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Spain
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: 438266 // 436853 EXPIRATION DATE: 31/12/97
[
*
]
NEW INITIATIVES:
C-3
53
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Customer Assistance Center
CUSTOMER/ORGANIZATION NAME: FCSD Italy
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Italy
SCOPE OF SERVICE: Customer Assistance Center acts as agent between customers,
dealers/retailers and manufacturer in order to resolve customer concerns, supply
related information or act pro-actively using customer database in marketing
campaigns.
[
*
]
QUANTITIES: As required by Customer, currently 15 employees.
PAYMENT TERMS: 30 days after invoices presentation
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Italy
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: 1380/1376/2079 EXPIRATION DATE: 31/12/97
[
*
]
NEW INITIATIVES:
C-4
54
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Customer Assistance Center
CUSTOMER/ORGANIZATION NAME: FCSD Germany
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Germany
SCOPE OF SERVICE: Customer Assistance Center acts as agent between customers,
dealers/retailers and manufacturer in order to resolve customer concerns, supply
related information or act pro-actively using customer database in marketing
campaigns. Handling of customer correspondence.
[
*
]
QUANTITIES: Number of telephone agents determined by Ford, currently 16
employees.
PAYMENT TERMS: 30 days net
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Germany
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN# 64376 (+ CHANGE NOTICES) EXPIRATION DATE: 31.10.1998
[
*
]
NEW INITIATIVES: Possible expansion to cover vehicle sales/marketing.
C-5
55
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Customer Assistance Center
CUSTOMER/ORGANIZATION NAME: FCSD France
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford France
SCOPE OF SERVICE: Customer Assistance Center acts as agent between customers,
dealers/retailers and manufacturer in order to resolve customer concerns, supply
related information or act pro-actively using customer database in marketing
campaigns.
[
*
]
Expense for travel (if required) are charged at costs.
QUANTITIES: As required by customer and depending on volume, currently 30
employees.
PAYMENT TERMS: Net 30th/45th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: FRANCE
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: 75210 EXPIRATION DATE: 31/12/97
[
*
]
NEW INITIATIVES:
C-6
56
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: CAC (Customer Assistance Centre)
CUSTOMER/ORGANIZATION NAME: FCSD
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Australia
SCOPE OF SERVICE: Customer Assistance Center acts as agent between customers,
dealers/retailers and manufacturer in order to resolve customer concerns,
supply related information or act pro-actively using customer database in
marketing campaigns.
[
*
]
QUANTITIES: Staff level determined by GRI in order to deliver agreed Service
Level. In case of additional heads being necessary as result of volume increases
terms will be renegotiated. A minimum staff level of 1 Project Manager, 1
Supervisor, 3 Team Leaders, 8 CSR's, and 1 Administrative/Clerical will be
maintained by GRI.
PAYMENT TERMS: Net 14 days
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: Staffing levels vary according to call and correspondence
volumes as defined by the contract.
COUNTRY(S) ADMINISTERED: Australia
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: NP 546513 EXPIRATION DATE: 9/12/99
[
*
]
NEW INITIATIVES: Negotiations are currently underway for GRI to run Ford of New
Zealand's CAC from the Ford of Australia CAC facility.
C-7
57
RAPID FIT
D-1
58
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Quick Lane
CUSTOMER/ORGANIZATION NAME: Ford Customer Service Division
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: Expert industry specialist support for the development
of the Ford US Quick Lane pilot program.
[
*
]
QUANTITIES: Currently one head.
PAYMENT TERMS: Net l5th/30th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Two day training of dealer staff at each of four pilot dealers. Cost borne by
GRI.
REFERENCE DATA
PN#: 2460-030929 EXPIRATION DATE: 05/19/98
[
*
]
NEW INITIATIVES: Working toward a national roll-out. Pilot phase will continue
for the remainder of 1997.
D-2
59
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: RapidFit
CUSTOMER/ORGANIZATION NAME: FCSD Britain
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Britain
SCOPE OF SERVICE: Provision of industry expert specialists to develop dealer
business cases for the implementation of the RapidFit program, assist dealers in
implementing Ford Rapidfit facilities and maintain standards, train dealer
staff, provide guidance in pricing of RapidFit services and
advertising/promotion activities, measure individual dealer and national
results.
[
*
]
QUANTITIES: As determined by customer, currently 14 incl. Project Manager
PAYMENT TERMS: Net 24th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Britain
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: 09028 EXPIRATION DATE: 31/12/97
[
*
]
NEW INITIATIVES:
D-3
60
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Rapid Fit
CUSTOMER/ORGANIZATION NAME: Ford of Spain
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford of Spain
SCOPE OF SERVICE: Provision of industry expert specialists to develop dealer
business cases for the implementation of the RapidFit program, assist dealers in
implementing Ford Rapidfit facilities and maintain standards, train dealer
staff, provide guidance in pricing of RapidFit services and
advertising/promotion activities, measure individual dealer and national
results.
[
*
]
QUANTITIES: 4 specialists as required by customer.
PAYMENT TERMS: Net 30th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Spain
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: 438288 EXPIRATION DATE: 31/12/97
[
*
]
D4
61
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: RapidFit
CUSTOMER/ORGANIZATION NAME: FCSD Italy
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Italy
SCOPE OF SERVICE: Provision of industry expert specialists to develop dealer
business cases for the implementation of the RapidFit program, assist dealers in
implementing Ford Rapidfit facilities and maintain standards, train dealer
staff, provide guidance in pricing of RapidFit services and
advertising/promotion activities, measure individual dealer and national
results.
[
*
]
QUANTITIES: As required by Ford, currently 4 specialists.
PAYMENT TERMS: 30 days after invoices presentation
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Italy
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: 1923 EXPIRATION DATE: 31/05/98
1996 REVENUE: 1997 REVENUE YTD (3/31/97):
[
*
]
D-5
62
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: RapidFit Canada
CUSTOMER/ORGANIZATION NAME: FCSD Canada
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford of Canada
SCOPE OF SERVICE: GRI Program Manager to support the development of the "Fast
Lane" concept and the implementation and operation of the program at selected
Pilot Dealers
[
*
]
QUANTITIES: As determined by customer
PAYMENT TERMS: Quarterly
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Canada
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Provision of additional specialist resources for 3.5 months during April - June
1997.
REFERENCE DATA
PN#: BPO 446052 EXPIRATION DATE: 30 Sept. 1997
[
*
]
NEW INITIATIVES: Possible national program roll-out late 1997
D-6
63
SERVICE UPGRADING PROGRAM (DPI)
E-1
64
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Service Upgrading Program (DPI)
CUSTOMER/ORGANIZATION NAME: Ford Sweden and Ford Norway
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Sweden and Ford Norway
SCOPE OF SERVICE: Provision of field based specialists in local markets to
implement the Ford Service Upgrading Program in Ford dealerships.
[
*
]
QUANTITIES: Sweden 1 head / Norway 1 head
PAYMENT TERMS: Monthly in arrears
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Norway, Sweden
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Services not included in PN's: Consolidation of key measurables from individual
markets and creating European reports. Co-ordination of European and other
markets through dedicated GRI SUP Operations Manager.
REFERENCE DATA
PN#: 97000212,97000526,97000138, 97000139 EXPIRATION DATE: 31/12/97
[
*
]
NEW INITIATIVES:
E-2
65
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Service Upgrading Program (DPI)
CUSTOMER/ORGANIZATION NAME: Ford of Spain
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford of Spain
SCOPE OF SERVICE: Provision of field based specialists to implement the Ford
Service Upgrading Program in Ford dealerships and provision of a local Project
Manager/Team Leader.
[
*
]
QUANTITIES: As required by Ford, currently 1 Team Leader and 8 Specialists
PAYMENT TERMS: Net 30th.
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Spain
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Services not included in PN's: Consolidation of key measurables from individual
markets and creating European reports. Co-ordination of European and other
markets through dedicated GRI SUP Operations Manager.
REFERENCE DATA
PN#: 438459 EXPIRATION DATE: 31/12/97
[
*
]
NEW INITIATIVES:
Providing additional consultants for Ford DPI program initially for a limited
period.
E-3
66
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Service Upgrading (DPI)
CUSTOMER/ORGANIZATION NAME: FCSD Italy
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Italy
SCOPE OF SERVICE: Provision of field based specialists to implement the Ford
Service Upgrading Program in Ford dealerships and provision of a local Project
Manager/Team Leader.
[
*
]
QUANTITIES: As required by Ford, currently 1 Team Leader and 9 Specialists.
PAYMENT TERMS: 30 days after invoices presentation
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Italy
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Services not included in PN's: Consolidation of key measurables from
individual markets and creating European reports. Co-ordination of European and
other markets through dedicated GRI SUP Operations Manager.
REFERENCE DATA
PN#: 1335 EXPIRATION DATE: 31/01/98
[
*
]
NEW INITIATIVES:
E-4
67
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Service Upgrading (DPI)
CUSTOMER/ORGANIZATION NAME: FCSD Ireland
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Ireland
SCOPE OF SERVICE: Provision of field based specialists to implement the Ford
Service Upgrading Program in Ford dealerships.
[
*
]
QUANTITIES: As required by Ford, currently 1 Specialist.
PAYMENT TERMS: 30 days after invoice presentation
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Italy
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Services not included in PN's: Consolidation of key measurables from individual
markets and creating European reports. Co-ordination of European and other
markets through dedicated GRI SUP Operations Manager.
REFERENCE DATA
PN#: EXPIRATION DATE: 31/01/98
[
*
]
NEW INITIATIVES:
E-5
68
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Service Upgrading (DPI)
CUSTOMER/ORGANIZATION NAME: FCSD-E/NSC's
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Germany, Belgium,
Netherlands
SCOPE OF SERVICE: Provision of field based specialists to implement the Ford
Service Upgrading Program in Ford dealerships and provision of a local Project
Manager/Team Leader.
[
*
]
QUANTITIES: Number of consultants agreed with Ford currently 2 in Belgium and 4
in the Netherlands.
PAYMENT TERMS: 30 days net
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Belgium, Netherlands
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Services not included in PN's: Consolidation of key measurables from individual
markets and creating European reports. Co-ordination of European and other
markets through dedicated GRI SUP Operations Manager.
REFERENCE DATA
PN# Netherlands 97000281 and 97000773; EXPIRATION DATE: not fixed; 6 months
notice Belgium 97000212
[
*
]
E-6
69
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Service Upgrading (DPI)
CUSTOMER/ORGANIZATION NAME: FCSD France
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford France
SCOPE OF SERVICE: Provision of field based specialists to implement the Ford
Service Upgrading Program in Ford dealerships and provision of a local Project
Manager/Team Leader.
[
*
]
QUANTITIES: Depending on number of dealers on program.
PAYMENT TERMS: Net 30th / 45th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: FRANCE
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Services not included in PN's: Consolidation of key measurables from individual
markets and creating European reports. Co-ordination of European and other
markets through dedicated GRI SUP Operations Manager.
REFERENCE DATA
PN#: 75385 EXPIRATION DATE: 31/12/97
[
*
]
NEW INITIATIVES:
E-7
70
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Service 2000
CUSTOMER/ORGANIZATION NAME: FCSD
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Australia
SCOPE OF SERVICE: Provision of field based specialists to implement the Ford
Service Upgrading Program in Ford dealerships and provision of a local Project
Manager/Team Leader. Assistance with assessment and selection of suitable
dealers for the program.
[ * ]
QUANTITIES: A minimum staff level of 1 Project Manager, 8 Field Consultants,
and 1 Administrative/Clerical will be maintained by GRI.
PAYMENT TERMS: Net 14 days
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: Start up staffing levels will be dependent on initial
sign-up rate of dealers.
COUNTRY(S) ADMINISTERED: Australia
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Services not included in PN's: Co-ordination of European and other markets
through dedicated GRI SUP Operations Manager.
REFERENCE DATA
PN#: Purchase Request A42322 EXPIRATION DATE: Proposed as 31/12/00
[ * ]
1997 BUDGETED REVENUE: N.A.
[ * ]
E-8
71
MAIL SERVICES
F-1
72
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Mail Services Operations
CUSTOMER/ORGANIZATION NAME: Ford Motor Company
MASTER CONTRACT ORGANIZATION (SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: Collection, sorting, posting, distribution and delivery of
U.S. and interoffice mail for Ford Motor Company in SE Michigan. Preparation of
overseas express carrier packages. Special couriers services for executive staff
throughout SE Michigan.
[
*
]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Intercompany settlements
BILLING SYSTEMS USED: Avanti
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
F-2
73
REFERENCE DATA
PN#: N/A EXPIRATION DATE: N/A
[
* ]
NEW INITIATIVES: Contacts at individual building locations are pursued that
provide specialized on-site mail services. These revenues are above and beyond
the assessed amounts of the primary services defined above.
F-3
74
COMPUTER OUTPUT TO MICROFILM (COM)
G-1
75
EDUCATION TRAINING AND DEVELOPMENT (ET&D)
H-1
76
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: ET&D (FORD EDUCATION TRAINING AND DEVELOPMENT)
CUSTOMER/ORGANIZATION NAME: ET&D
MASTER CONTRACT ORGANIZATION (SOURCE OF PAYMENT): FORD US
SCOPE OF SERVICE: Turn-key managed training services, providing on-site design
and development, administration, and plant training management. Current (7/l/97)
levels of billed support are as follows: 52 Design and Development
professionals, 4 Financial Analysts, 7 systems and support specialists, 13
clerical personnel, 10 training coordinators, 42 Plant Training Development
Leaders, or TDLs (including 3 regional supervisiors), and 1 Project Manager.
These TDLs are located in every Vehicle Operations Plant in the US and CANADA.
Additional Plants are as follows: Vulcan/Woodhaven Forge (Powertrain Division),
Connersville (Automotive Products Division) and Dearborn Glass (Automotive
Products Division)
[
*
]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Net 15th/30th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: United States and Canada
[
*
]
H-2
77
REFERENCE DATA
PN#: 8840-914516 EXPIRATION DATE: 12/31/97
[
*
]
NEW INITIATIVES: We continue to negotiate increasing levels of service that may
include additional products (e.g. instructors, additional management services,
etc.). Ford is considering dividing the current PN into seven (7) separate PNs
aligned with their internal organization.
H-3
78
TECHNICAL HOTLINE
I-1
79
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Dealer Technical Helpline (Hotline)
CUSTOMER/ORGANIZATION NAME: FCSD - Europe
MASTER CONTRACT ORGANIZATION (SOURCE OF PAYMENT): Ford of Europe
SCOPE OF SERVICE: The purpose of the Hotline is to provide Ford
Dealers with a telephone service to assist with the
resolution of technical concerns with Ford
vehicles. When a Dealer is unable to resolve a
concern using normal procedures and technical data,
he will contact the Hotline for specialised
assistance. The service is provided from 6 Centers
to 15 WEurope markets and newly 150 other
countries.
PRICING: See attached price list.
QUANTITIES: Agreed headcount by Center / market (presently 52).
PAYMENT TERMS: As Ford of Europe terms (ie 60 days): however,
payment typically received within 30 days.
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Primarily Western Europe (UK, Ireland, Norway,
Sweden, Finland, Denmark, Germany, Austria,
Switzerland, Belgium, Netherlands, France, Spain,
Portugal, Italy) plus nearly 150 other countries
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Added services not in PN:-
- - Monthly reporting to National Sales Companies, FCSD-Europe and FCSD-US for
Global Hotline
- - Audio and ICE Hotline integrated
- - Radio KeyCode support integrated
- - Campaign, Recall and Field Investigation support
- - Running pan-European Technical Concerns clinics
- - Inward facing (ie Ford) technical support (eg Literature errors, FDS 'bugs')
Services in PN not performed:-
- - Not Applicable
REFERENCE DATA
PN#: 64247 EXPIRATION DATE: 31-March-2000 ('rolling' 3 years)
[
*
]
NEW INITIATIVES:
- - Process Computer Modelling - Computer Predictive Call Modelling
- - Computer Telephony Integration - Real-time high definition video and
stills
- - Call Avoidance Program - Supplier Call Handling
I-2
80
GRI PROGRAM DESCRIPTION TEMPLATE
TECHNICAL DEALER HOTLINE
Annual Pricing Structure
CENTER [
Location
Service Charge
Reconciliation Charge *
Annual Total
Headcount
]
Notes:
Service charge Britain includes $85,800 for Project Management.
Annual Reconciliation Items
- - Balance of Telephone Calls
- - Non-Commissionable Items
- - Travel
- - Training and Recruitment
- - Stationery
- - Petrol, Oil, Diesel etc
- - Storage
- - Taxes, Duties etc
- - Insurances
- - Post, Freight etc
Telephone Calls include a 'fixed' 3% margin
Non-commissionable items are not permitted a mark-up
I-3
81
TECHNICAL FIELD ENGINEERS
J-1
82
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Technical Field Engineers
CUSTOMER/ORGANIZATION NAME: FCSD - Britain
MASTER CONTRACT ORGANIZATION (SOURCE OF PAYMENT): Ford Britain
SCOPE OF SERVICE: The purpose of the service is to provide
regionally-based field team of competent technical
staff to assist Dealers in product concern
diagnosis
PRICING: See attached price list
QUANTITIES: Agreed headcount (presently 10).
PAYMENT TERMS: As Ford of Europe terms (ie 60 days): however,
payment typically received within 30 days.
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: GBritain
Note: France and Italy also administered by
separate contracts
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
Added services not in PN:-
- - Investigation of critical concerns
- - Verification of Service 'Fixes'
- - Submission of Express Service Reports (ESRs), and, weekly concern and quality
reports
- - Special surveys
- - Campaign and Recall investigation and support
- - Liaison with Customer Assistance Center on Commitment and 'high profile'
customer vehicles
- - Support for special events eg Wimbledon, Customer Clinics etc
Services in PN not performed:-
- - Not Applicable
REFERENCE DATA
PN#: 09018 EXPIRATION DATE: 31-March-2000 ('rolling' 3 years)
[
*
]
NEW INITIATIVES:
- - Investigation into digital picture (stills and video) transmission from and
to Dealers
J-2
83
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Field Technical Engineer
CUSTOMER/ORGANIZATION NAME: FCSD Italy
MASTER CONTRACT ORGANIZATION (SOURCE OF PAYMENT): Ford Italy
Scope of Service: The purpose of the service is to provide regionally-
based field team of competent technical staff to
assist Dealers in product concern diagnosis
[
*
]
QUANTITIES: Agreed headcount (presently 10).
PAYMENT TERMS: 30 days after invoices presentation
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Italy
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: 1384 EXPIRATION DATE: 31/12/97
[
*
]
J-3
84
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: TECHNICAL FIELD ENGINEERS
CUSTOMER/ORGANIZATION NAME: FCSD France
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford France
SCOPE OF SERVICE: The purpose of the service is to provide regionally-
based field team of competent technical staff to
assist Dealers in product concern diagnosis
[
*
]
QUANTITIES: Agreed headcount (presently 10).
PAYMENT TERMS: Net 30th/45th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: FRANCE
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: 75212 EXPIRATION DATE: 31/12/97
[
*
]
J-4
85
GRI PROGRAM DESCRIPTION TEMPLATE
TECHNICAL FIELD ENGINEERS
Pricing Structure
[
*
]
J-5
86
ENGINEERING RECORDS CENTER
K-1
87
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Engineering Records Center
CUSTOMER/ORGANIZATION NAME: Ford US
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: Reproduction, and distribution of Ford Motor Company
engineering drawings. Production and storage of aperture cards and full size
files.
[
*
]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Intercompany settlements
BILLING SYSTEMS USED: Avanti
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
REFERENCE DATA
PN#: FMOFB BKBO 106842 EXPIRATION DATE: 04/03/98
[
*
]
NEW INITIATIVES: Consolidation of 60+ filerooms throughout SE Michigan; value
approximately $1.4 million.
K-2
88
ENGINEERING RECORDS & MICROFORMS
[
*
]
K-3
89
[
*
]
K-4
90
[
*
]
K-5
91
ELECTRONIC DATA MANAGEMENT
L-1
92
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: WISE (Worldwide Integrated Standards for Engineering)
CUSTOMER/ORGANIZATION NAME: ESSE (Engineering Standards and System
Engineering), formally ASES
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: Create, maintain, manage, and electronically deploy Ford
worldwide product standards, design and material specifications, and vehicle
requirements to Ford Product Development and suppliers.
[ * ]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Monthly billing
BILLING SYSTEMS USED: Avanti (electronic withdraw)
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: United States and Europe
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
EDM provides a program management infrastructure to support the WISE effort.
This includes systems development, systems administration, project management,
helpdesk support (US and Europe), and production support.
REFERENCE DATA
PN#: Contract Letter of Intent - signed 11 August 94 ($59,000) and 17 February
95 ($17,400), new contract currently in negotiation - 5 years $85,000 per month
+ 7% annual increase.
EXPIRATION DATE: 11 August 97
[ * ]
L-2
93
NEW INITIATIVES: We continue to negotiate increasing levels of service that may
include additional products and services. This is reflected in the new contract
currently under negotiation.
L-3
94
GRI PROGRAM DESCRIPTION TEMPLATE
Electronic Data Management - project 2800740
PROGRAM NAME: DocMan
CUSTOMER/ORGANIZATION NAME: Timing, Release & Material Control (TRMC)
MASTER CONTRACT ORGANIZATION (SOURCE OF PAYMENT): Ford US
[ * ]
SCOPE OF SERVICE: aperture card archive loading, storage, Web site hosting, and
remote hardcopy distribution solution
QUANTITIES: No quantities on system accesses. Drawing on Demand (scanned
cards 200/day)
PAYMENT TERMS: Monthly Billing
BILLING SYSTEMS USED: Avanti (Electronic withdraw)
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
The DocMan user group is identified for measurement reporting. The metrics are
established as;
1) system up-time
2) help desk support
3) drawing-on-demand service
4) data loading time
REFERENCE DATA
PN# : Contract Letter of Intent - signed 4/17/97 EXPIRATION DATE: none
[ * ]
L-4
95
NEW INITIATIVES:
This project has the ability to negotiate remote repositories at a fee of
$250,000 per site. Brazil was the first instance of this and logical candidates
such as Europe, Australia and other Ford locations.
L-5
96
GRI PROGRAM DESCRIPTION TEMPLATE
Electronic Data Management - project number 2800750
PROGRAM NAME: JVCarr /Purchasing Conversion Services
CUSTOMER/ORGANIZATION NAME: Ford Purchasing
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: remote document disassembly, scanning, and reassemble
[ * ]
QUANTITIES: estimated through put of 245,000 images per month
PAYMENT TERMS: Monthly Billing
BILLING SYSTEMS USED: Avanti (Electronic withdraw)
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: United States
1) IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES
NOT DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE
PN, ETC.:
REFERENCE DATA
PN#: Addendum Contract Letter - signed April 1997
Original Contract Signed July 1996 EXPIRATION DATE: none
First Billing Effective May 1, 1997
[ * ]
NEW INITIATIVES:
[ * ]
The Ford Human Resources pilot PN has been approved. On-going conversion
services to be derived from pilot and production award pending.
L-6
97
EXTENDED SERVICE PLAN (ESP)
M-1
98
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: ESP Administration
CUSTOMER/ORGANIZATION NAME: FCSD
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford US
SCOPE OF SERVICE: Administration services in support of the Ford Extended
Service Plan, including File Maintenance, Fileroom, Mailroom, Time Payment,
Direct Mail, Contract Cancellations, Contract Transfers, Claims Handling and
supporting supervisory activities.
[ * ]
QUANTITIES: Variable, as required depending on volume and approved by customer.
PAYMENT TERMS: Net l5th/30th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: Overtime billed at 1.3 times regular rate
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC:
None
REFERENCE DATA
PN#: FMOFB BKBO 104511 EXPIRATION DATE: 03/31/99
[ * ]
NEW INITIATIVES: Working with customer to take on Mazda contract registrations
in conjunction with American Road Insurance Operations (Ford Credit).
Targeted to launch in July. Possible extension of ESP administration to cover
Canada.
M-2
99
EXTENDED SERVICE PLAN (ESP) PRICING
PERSONNEL [
Project Manager
Section Secretary
Unit Supervisor
Administrative Assistant
Hotline Group Leader
Service Representative
Systems Analyst
Reporting Analyst
FILE MAINTENANCE
Group Leader
Analyst
Registration/Verification Analyst
FILEROOM
Coordinator
Assistant
*
MAILROOM
Group Leader
Imaging Clerk
Mail Clerk
TIME PAYMENT
Group Leader
Specialist
Assistant
DIRECT MAIL
Group Leader
Specialist
Assistant
CANCELLATIONS
Group Leader
Specialist
Analyst
TRANSFERS
Group Leader
Transfers/Registration Analysts
Assistant
FLEET
Group Leader
Specialist ]
M-3
100
Assistant [
ESP PRICING (CONTINUED)
CLAIMS
Group Leader
Claims Service Representative
FACILITIES
Monthly cost per Square Foot
Space & Utilities *
Furniture
Telephone System
Supplies
TOTAL
COURIER SERVICES
Vehicle Lease (per month)
Courier (per hour) ]
NOTE:
1) Overtime is calculated at 1.3 times the regular hourly rate.
2) All telephone bills, travel and miscellaneous expenses approved by Ford will
be rebilled at cost.
3) GRI's commitment for space will be for 2 years based upon customer input.
M-4
101
JAGUAR OPERATIONS
N-1
102
NEW BUSINESS EDM
Engineering Records Support Ford HR $575,000
Center
T-6
103
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Jaguar Consolidated
CUSTOMER/ORGANIZATION NAME: Jaguar Cars
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Jaguar US
SCOPE OF SERVICE: Provide staffing within Jaguar US Headquarters' Customer
Assistance Center, Technical Center, and other departments such as Accounting,
Marketing, Public Affairs, etc.
[ * ]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Monthly
BILLING SYSTEMS USED: MICS
SPECIAL TERMS: Each employee may be reimbursed up to $1,800 per year
for training/education costs.
COUNTRY(S) ADMINISTERED: United States
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
PN#: None (contract only) EXPIRATION DATE: 12/31/98
[ * ]
NEW INITIATIVES:
N-2
104
GRI PROGRAM DESCRIPTION TEMPLATE
JAGUAR SERVICES - BILL RATES
POSITION [ PROPOSED RATE
Accounting Clerk
Admin Assistant
Admin Assistant
Admin Assistant
Admin Assistant
Senior Admin Assistant
Cust Assist Rep
Cust Assist Center Admin
Consumer Affairs Specialist
Financial Analyst *
Marketing Coord
Media Support Coord
Parts Testing Supervisor
Parts Testing Tech
Program Coord
Public Affairs Assistant
Remarketing Analyst
Secretary
Service Technician
Warranty Specialist ]
N-3
105
FORD ACCIDENT REPAIR PROGRAM
(BODY SHOP)
O-1
106
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Bodyshop
CUSTOMER/ORGANIZATION NAME: FCSD Belgium
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Belgium
SCOPE OF SERVICE: Provision of industry expert specialists to assist dealers in
implementing and maintaining Ford Authorized Bodyshop standards, promoting
dealer body and paint repair business, liaising with insurance companies to
secure Ford dealers as a preferred source of repair.
[ * ]
QUANTITIES: Number of specialists as agreed with Ford, presently one.
PAYMENT TERMS: 30 days net
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Belgium
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
================================================================================
REFERENCE DATA
PN#: Belgium 97000211 EXPIRATION DATE: 31.12.1997 with option to prolong
[ * ]
NEW INITIATIVES: None
O-2
107
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Bodyshop
CUSTOMER/ORGANIZATION NAME: FCSD France
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford France
SCOPE OF SERVICE: Provision of industry expert specialists to assist dealers in
implementing and maintaining Ford Authorized Bodyshop standards, promoting
dealer body and paint repair business, liaising with insurance companies to
secure Ford dealers as a preferred source of repair.
[ * ]
QUANTITIES: As required by Ford, currently 4 employees.
PAYMENT TERMS: Net 30th / 45th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: FRANCE
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
================================================================================
REFERENCE DATA
PN#: 75083 EXPIRATION DATE: 31/12/97
[ * ]
NEW INITIATIVES:
O-3
108
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Bodyshop
CUSTOMER/ORGANIZATION NAME: FCSD Germany
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Germany
SCOPE OF SERVICE: Provision of industry expert specialists to assist dealers in
implementing and maintaining Ford Authorized Bodyshop standards, promoting
dealer body and paint repair business, liaising with insurance companies to
secure Ford dealers as a preferred source of repair.
[ *
]
QUANTITIES: Number of specialists agreed with Ford.
PAYMENT TERMS: 30 days net
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Germany
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN,
ETC.: None
================================================================================
REFERENCE DATA
PN#: 972568 EXPIRATION DATE: 31.12.1997 with option to prolong
[ *
]
NEW INITIATIVES:. None
O-4
109
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Bodyshop
CUSTOMER/ORGANIZATION NAME: FCSD Italy
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Italy
SCOPE OF SERVICE: Provision of industry expert specialists to assist dealers in
implementing and maintaining Ford Authorized Bodyshop standards, promoting
dealer body and paint repair business, liaising with insurance companies to
secure Ford dealers as a preferred source of repair.
[ *
]
QUANTITIES: As required by Customer, currently 5 specialists.
PAYMENT TERMS: 30 days after invoices presentation
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Italy
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
================================================================================
REFERENCE DATA
PN#: 1924 EXPIRATION DATE: 30/06/98
[ *
]
NEW INITIATIVES:
O-5
110
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Bodyshop
CUSTOMER/ORGANIZATION NAME: FCSD Spain
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford of Spain
SCOPE OF SERVICE: Provision of industry expert specialists to assist dealers in
implementing and maintaining Ford Authorized Bodyshop standards, promoting
dealer body and paint repair business, liaising with insurance companies to
secure Ford dealers as a preferred source of repair.
[ *
]
QUANTITIES: 3 specialists as required by Ford.
PAYMENT TERMS: Net 30 th.
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Spain
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
REFERENCE DATA
================================================================================
PN#: 439291 EXPIRATION DATE: 31/12/97
[ *
]
NEW INITIATIVES:
0-6
111
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Accident Repair Center Program (Bodyshop)
CUSTOMER/ORGANIZATION NAME: FCSD Britain
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Britain
SCOPE OF SERVICE: Provision of industry expert specialists to assist dealers in
implementing and maintaining Ford Authorized Bodyshop standards, promoting
dealer body and paint repair business, liaising with insurance companies to
secure Ford dealers as a preferred source of repair.
[ *
]
QUANTITIES: 7 employees
PAYMENT TERMS: net 24th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Britain
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
In previous year employees were paid a year end bonus mutually agreed between
Ford and GRI. 50% of bonus was paid by GRI.
================================================================================
REFERENCE DATA
PN#: 420828 EXPIRATION DATE: 31/12/97
NEW INITIATIVES:
O-7
112
WARRANTY CLAIMS ASSESSORS
P-1
113
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Warranty Claims Assessors
CUSTOMER/ORGANIZATION NAME: Ford Germany
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Germany
SCOPE OF SERVICE: Assessing of dealer warranty and policy claims within
delegated authority, handling of telephone inquiries from dealers, policy
telephone prior approval, approval of paint repairs and general administartion
support related to warranty and policy claims.
[ *
]
QUANTITIES: Depending on claims volume.
PAYMENT TERMS: 30 days net
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Germany
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
================================================================================
REFERENCE DATA
PN#:64392 EXPIRATION DATE: 31.12.1999
[ *
]
NEW INITIATIVES:
P-2
114
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Warranty Administration
CUSTOMER/ORGANIZATION NAME: FCSD - Britain
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Britain
SCOPE OF SERVICE: Assessing of dealer warranty and policy claims within
delegated authority, handling of telephone inquiries from dealers, policy
telephone prior approval, approval of paint repairs and general administartion
support related to warranty and policy claims.
[ *
]
QUANTITIES: As required by Ford, currently 16 employees incl. a Team Leader.
PAYMENT TERMS: Monthly
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: Britain I
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
================================================================================
Reference Data
PN#: 519075 Expiration Date: 31ST DECEMBER 1997
[ *
]
P-3
115
ADTEAM
Q-1
116
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: ADTEAM
CUSTOMER/ORGANIZATION NAME: Ford US & UK
MASTER CONTRACT ORGANIZATION(SOURCE OF PAYMENT): Ford Worldwide
(Currently Mexico, Canada,
Germany, UK, & Portugal)
SCOPE OF SERVICE: Sole source process for the negotiation, award,
administration, and payment of consultancy, research, and training services
procured by Facilities, Materials and Services Purchasing for Ford Motor
Company.
[ *
]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Immediate
BILLING SYSTEMS USED: CPARS PN's - Wire Transfer upon electronic payment
approval.
*Currently: Manual & COSMIC PN's - Manually
SPECIAL TERMS: Function as an agent for Ford
COUNTRY(S) ADMINISTERED: United States and United Kingdom
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING GENERAL AGREEMENT AND/OR BLANKET ORDER. EXAMPLES INCLUDE ADDITIONAL
SERVICES NOT DESCRIBED IN THE AGREEMENT OR BLANKET ORDER, SERVICES NOT PERFORMED
THAT ARE IDENTIFIED IN THE AGREEMENT OR BLANKET ORDER, ETC.: ADTEAM represents
Ford Facilities, Materials & Services Purchasing (FM&SP) on various Ford
procurement related committees, as well as at customer and supplier meetings.
Also, ADTEAM serves as liaison between the customer, supplier, and Ford's Office
of General Council (OGC) on terms and conditions issues. Additionally, ADTEAM
monitors orders released against the established blanket order for their service
content as it relates to the scope of our contract Orders received which are not
within our scope are addressed with FM&SP.
Q-2
117
================================================================================
REFERENCE DATA
MASTER AGREEMENT EXPIRATION DATE: 02/01/98
BLANKET ORDER#: BKBO 103971 EXPIRATION DATE: 02/01/99
[ *
]
NEW INITIATIVES: * ADTEAM is in final testing of an automated/consolidated
billing file feed into Ford's CCAPS system. This will reduce payment timing from
approximately 3-4 weeks to 1-2 days for those invoices associated with manual
and COSMIC PN's.
ADTEAM has also begun our Quality initiative, targeting ISO 9000 certification
in 1997.
Q-3
118
TRAINING SCHOOLS
R-1
119
GRI PROGRAM DESCRIPTION TEMPLATE
PROGRAM NAME: Training Schools
CUSTOMER/ORGANIZATION NAME: FCSD
MASTER CONTRACT ORGANIZATIONS (SOURCE OF PAYMENT): Ford France (FOF)
Ford Italy (FOI)
SCOPE OF SERVICE: Turn-key managed training services, providing on-site
instructor services, facilities and equipment (where applicable), and
management.
[ *
]
QUANTITIES: As required by customer. No minimum or maximum established.
PAYMENT TERMS: Net 30th
BILLING SYSTEMS USED: Manual
SPECIAL TERMS: None
COUNTRY(S) ADMINISTERED: France and Italy
IDENTIFY ANY CURRENT PRACTICES THAT DO NOT SPECIFICALLY MATCH THE CURRENT
GOVERNING PURCHASE NOTIFICATION (PN). EXAMPLES INCLUDE ADDITIONAL SERVICES NOT
DESCRIBED IN THE PN, SERVICES NOT PERFORMED THAT ARE IDENTIFIED IN THE PN, ETC.:
None
================================================================================
REFERENCE DATA
PN#: France: 75213, 75214 EXPIRATION DATE: 12/31/97
Italy: 01381, 01382, 01383 EXPIRATION DATE: 12/31/97
[ *
]
NEW INITIATIVES: No significant new business initiatives at this time
R-2
120
MISCELLANEOUS CONTRACTS
S-1
121
Country Contracts by Legal Blanket/PN Expiration date
SBU Master Contract Administered Contract Name Customer Entity Number Present New
--- --------------- ------------ ------------- -------- ------ ------ ------- ---
APM N.A USA FSP FCSD Ford US 2460-802621 2/28/00
APM N.A USA Minority Dealership FCSD Ford US 2450-222276 12/31/96
APM Mexico Mexico Process Improvement FCSD Ford of Mexico N/A 12/31/96
APM UK France ACD Field Engineer FCSD Ford of Britain 555138 2/1/98
APM UK Italy ACD Field Engineer FCSD Ford of Britain 581980 12/31/96
APM UK Germany CDP FCSD Ford of Germany 64248 7/31/99
APM UK UK Dealer Representation FCSD Ford of Britain 669590 12/31/97
APM UK UK DPI FCSD Ford of Britain 230624 7/31/97
APM UK UK EDI FCSD Ford of Britain 177442 7/31/99
APM UK UK Extra Cover Admin. FCSD Ford of Britain 028419 12/31/96
APM UK Germany FastTrack FCSD Ford of Germany 64248 3/31/97
APM UK Sweden Fleet Comm. Centre FCSD Ford of Sweden 95000873 8/20/96
APM UK UK Ford Direct Supp. Ser. FCSD Ford of Britain 15211 1/31/98
APM UK UK National Central Billing FCSD Ford of Britain VARIOUS TBD
APM UK UK National Central Billing FCSD Ford of Britain 35105 TBD
APM UK UK Parts Quality Invest.
(Den) FCSD Ford of Britain 165384 12/31/96
S-2
122
APM UK UK Parts Quality Invest. (UK) FCSD Ford of Britain 373224 12/31/96
APM UK UK PCB FCSD Ford of Britain 522508 TBD
APM UK Netherlands SVO SVO Ford of Britain 09072 12/31/96
APM UK Sweden Transit Locator FCSD Ford of Sweden 96000451 4/30/97
APM UK Sweden Transit Zone Manager FCSD Ford of Sweden 95001359 11/30/96
APM UK UK Type Central Billing FCSD Ford of Sweden 95001359 11/30/96
APM UK UK VCI Export Market Liaison FCSD Ford of Britain FV174610 6/30/97
APM UK Germany Wiring Call In Program FCSD Ford of Germany 833561 9/30/99
APM UK UK Worldwide Exports FCSD Ford of Britain 520039 9/30/99
APM Spain Spain Accessories Marketing FCSD Ford of Spain 418593 12/31/96
APM Spain Spain Bus. Mgmt. Consultant FCSD Ford of Spain 407392-418237 12/31/96
APM Spain Spain Logistic System FCSD Ford of Spain 400899-412915 12/31/96
APM Spain Spain New Contract Transc. FCSD Ford of Spain 428710 12/31/96
APM Spain Spain Parts Analyst FCSD Ford of Spain 418281-418749- 12/31/96
435876
APM Spain Spain Parts Assistance Center FCSD Ford of Spain 40826-434016 12/31/96
APM Spain Spain Pricing Menu FCSD Ford of Spain 421462 12/31/96
APM Spain Spain Sales Process Improv. FCSD Ford of Spain 413704-419053 12/3/86
APM Spain Spain Suppliers Handling FCSD Ford of Spain Various 12/31/96
APM Spain Spain Warehouse Auditor FCSD Ford or Spain 418961 4/1/97
APM France France Commercial Engineer FCSD Ford of France 74016 12/31/96
S-3
123
APM France France Dealer Assistance Centre FCSD Ford of France 74057 12/31/96
APM France France Fleet Sales Assistant FCSD Ford of France 74034 12/31/96
APM France France Ford Comm. Network FCSD Ford of France 74504-74260 12/31/96
APM France France Homologation FCSD Ford of France 74051 12/31/96
APM France France Keyboarding FCSD Ford of France 74429-74122- 12/31/96
74447
APM France France Legal Assistance FCSD Ford of France 74506 12/31/96
APM France France Sales Analyst FCSD Ford of France 74342 12/31/96
APM France France Supplier Handling FCSD Ford of France Various 12/31/96
APM France France Warranty Assesor FCSD Ford of France 743368 12/31/96
APM France France Assistance Methode FCSD Ford of France 74343-74347 12131/96
APM France UK SVO SVO Ford Britain TBD TBD
APM Italy Italy Exchange Parts FCSD Ford of Italy 16377-13979 1/30/97
APM Germany Netherlands Core Accessories FoN FCSD Ford Netherland
B.V. 96000040 12/3/96
APM Germany Germany Fast Track FCSD Ford Werke AG N/A TBD
APM Germany Germany Hotline FCSD Ford Werke AG 64376 TBD
APM Germany Germany JAG Dealer Warranty FCSD Jaguar GmbH 04044 TBD
APM Germany Germany Parts Quality Invest G FCSD Ford Werke AG Various 12/31/97
APM Germany Switzerland Sub Dealer Agency FCSD Ford Motor 96000096 11/30/96
Company SWI
APM Germany Germany SVO FCSD Ford Motor BPOO9072 TBD
Company Ltd.
APM Germany Germany Techn Library FCSD Ford Werke AG 64390 5/30/97
S-4
124
_ APM Australia Australia WARPEC FCSD Ford of Australia TBD
| | TSD France France Ford Marketing Institute FMI Ford of France 74368 12/31/96
* TSD Spain Spain Ford Marketing Institute FMI Ford of France 419052-55&67, 12/31/96
|_| 421307-08
S-5
125
New Business
T-1
126
NEW PROJECT INFORMATION - APM
GRI OPERATION: UNITED STATES
- -----------------------------------------------------------
COUNTRY OF START DATE/ MONTHLY
PROJECT NAME PROJECT DESCRIPTION OPERATION PN/PO NO. STATUS ------------------
- --------------------- ---------------------------------- ------------- ----------- -----------
Fleet Central Billing - Central Billing services for Ford United States 2460-802621 Feb-97 [
US Fleet Program (U.S.)
Fleet Central Billing - 3 month analysis to identify United States G18 P097- Jul-97
Canadian Analysis Canadian business and system 102387
requirements to support Central
Billing in Canada.
Service Upgrading Current State Analysis and Pilot United States tbe Awaiting
program to implement the PN
Service Upgrading Program in
the United States.
NOTES: 1) Months 1-5 of Fleet Central billing - US billed at $29,488/month
2) Service Upgrading is a 6 month pilot, hence the
annual figure.
GRI OPERATION: GERMANY *
- -----------------------------------------------------------
CAC Handling of customer letters Germany 64376 April, 97
CAC Extension of present activity to Germany 64376 3rd quarter
improve accessibility 1997
CAC Direct mailing action for Scorpio Germany 64376 June, 97 ]
T-2
127
HOTLINE DealerTechnical Hotline for Germany t.b.e. mid Sept [
Mazda Germany, Project scope '97
similar to Ford
HOTLINE 4 ready-to-go work places for Germany 944240 January,
special telephone 97
marketing/service actions
HOTLINE Powertrain Pilot Hotline engineer Germany 521669 April,97
dedicated to a special task
HOTLINE Wiring call in, Hotline engineer Germany GRGB December,
dedicated to a special task contract 97
HOTLINE Extended export activity, Hotline Germany GRGB half
engineer dedicated to a special contract Febr. 97
task
BODY SHOP Extension from 3 to 5 Germany 972568 January, *
employees 97
SERVICE Training and piloting support Germany 944301 tbe
UPGRADING
SERVICE Development and pilot Brazil/ Germany 943863 February
UPGRADING Argentine ,97
SERVICE Menu Pricing Specialist working Netherlands 97000773 April,97
UPGRADING at Ford Netherlands
WPI WPI - New Holland Pilot Germany GRGB March,
contract 97
SERVICE Market Study/Current State Germany Order dated May, 97
UPGRADING Analysis with selected dealers for 25.4.1997
Mazda Germany
GRI OPERATION: BRITAIN
- -----------------------------------------------------------
WDMO Extended To extend the WDMO Hotline Germany 8500-14405 from mid
Service Hours service hours to provide 'real- to Apr '97 ]
time' support until mid-day Far East
Singapore - Service Costs for 6
month pilot
T-3
128
Powertrain Telephone To review proposed Dealer Germany 521669 1-Apr-97 [
Prior Approval repairs by telephone for
Powertrain, primarily Engine and
Transmission items) - 2 month
pilot
Powertrain Telephone To review proposed Dealer Germany tbe 1-Jun-97
Prior Approval repairs by telephone for
Powertrain, primarily Engine and
Transmission items) - 2 month
pilot extension
European On-Board To provide field data from Dealers Britain VVB 005928 14-Jul-
Diagnostics Program regarding FDS2000 and record Germany 97
findings which will be collated for Spain
design finalisation of EOBD - 5
month pilot
Mazda Technical As Ford Dealer Technical Germany t.b.e. mid Nov-
Hotline Hotline 97
launch
Parts Plus Parts Wholesaling consultancy Britain 493163 1-JUL-97
and management service to
Ford/Ford "Parts Plus" dealers
(to extend trade sales)
GRI OPERATIONS: FRANCE *
- -----------------------------------------------------------
WARRANTY Training on warranty procedures France 75093 Jan-97
TRAINING in the dealership or in a technical
training school
KEYBOARDING Keyboarding of datas for the Marketing 74485 Jan-97
(extension) department in CSD Ford France
DIFFUSION New Mail, printed documents ... 62686 Feb-97
Holland
MENU PRICING Extension at the SUP 75397 Mar-97
programme
FORD MEDIA To follow the costs of awaiting PN Jul-97
advertisements
GRI OPERATION: SPAIN
- -----------------------------------------------------------
DPI Provide Dealer support in Spain 435779 Jun-97
implementing Ford Dealer
standards.
CAC Extension to present CAC Spain 436853 Jan-97 ]
T-4
129
operation
SUP Extention to present SUP Spain 438459 Jun-97
project
Marketing Substitution of FCSD Marketing Spain 438399 Feb-97
Consultant Manager until December 1997.
OEW Launch,support sale and Argentina TBE Nov-97
administer Optional Extended
Warranty program for Ford
Argentina:
GRI OPERATION: ITALY
- -----------------------------------------------------------
DPI Parts Scope is to optimate processes Italy 1595 Mar-97
Upgrading implemented by SUP with focus
on Parts
Rapid Fit anage Rapid Service in Ford Italy 1923 Jun-97 *
Dealers in a professional way to
increase Customer Loyalty
Sub-Dealers Provide Ford Sub-Dealers field Italy 1952 Jul-97
business specialists to increase
Customer Loyalty and implement
the base of Service Upgrading.
Bodyshop Provide Ford Bodyshop Italy 1924 Jul-97
specialist to Ford dealers.
Menu-Pricing SUP specialist to implement Italy 1592 Mar-97
Menu Pricing System in Ford
dealerships.
Warranty Analyst Support Warranty Specialists Italy 1892 Apr-97
team in the project findings
GRI OPERATION: SWEDEN
- -----------------------------------------------------------
NIL RETURN
GRI OPERATION: AUSTRALIA
- -----------------------------------------------------------
Service Specialist and program Australia t.b.e. awaiting
management support to PN
implement SUP
T-5
130
Powertrain Telephone To review proposed Dealer Germany 521669 1-Apr-97 DM 50,250 29,070
Prior Approval repairs by telephone for
Powertrain, primarily Engine and
Transmission items) - 2 month
pilot
Powertrain Telephone To review proposed Dealer Germany tbe 1-Jun-97 DM 26,900 15,562
Prior Approval repairs by telephone for
Powertrain, primarily Engine and
Transmission items) - 2 month
pilot extension
Pound
Sterling
European On-Board To provide field data from Dealers Britain WB 005928 14-Jul- 8,760 29,220
Diagnostics Program regarding FDS2000 and record Germany 97 DM 16,400
findings which will be collated for Spain Ptas
design finalisation of EOBD - 5 908,560
month pilot
Mazda Technical As Ford Dealer Technical Germany t.b.e. mid Nov- DM 35,000
Hotline Hotline 97 60,500
launch
Pound
Sterling
Parts Plus Parts Wholesaling consultancy Britain 493163 1-Jul-97 22,103 36,692
and management service to
Ford/Ford "Parts Plus" dealers
(to extend trade sales)
GPI OPERATION: FRANCE
- -----------------------------------------------------------
WARRANTY Training on warranty procedures France 75093 Jan-97 FF 68,000 11,664
TRAINING in the dealership or in a technical
training school
KEYBOARDING Keyboarding of datas for the Marketing 74485 Jan-97 FF 52,000 8,919
(extension) department in CSD Ford France
DIFFUSION New Mail, printed documents ....... 62686 Feb-97 FF 81,000 13,894
Holland
MENU PRICING Extension at the SUP 75397 Mar-97 FF 47,200 8,096
programme
FORD MEDIA To follow the costs of awaiting PN Jul-97 FF 60,000 10,292
advertisements
GRI OPERATION: SPAIN
- -----------------------------------------------------------
DPI Provide Dealer support in Spain 435779 Jun-97 FF 16,895
implementing Ford Dealer 2,469,220
standards.
CAC Extension to present CAC Spain 436853 Jan-97 FF 721,000 4,933
T-4
131
operation
SUP Extention to present SUP Spain 438459 Jun-97
project
Marketing Substitution of FCSD Marketing Spain 438399 Feb-97
Consultant Manager until December 1997.
OEW Launch, support sale and Argentina TBE Nov-97
administer Optional Extended
Warranty program for Ford
Argentina.
GRI OPERATION: ITALY *
- -----------------------------------------------------------
DPI Parts Scope is to optimate processes Italy 1595 Mar-97
Upgrading implemented by SUP with focus
on Parts
Rapid Fit Manage Rapid Service in Ford Italy 1923 Jun-97
Dealers in a professional way to
increase Customer Loyalty
Sub-Dealers Provide Ford Sub-Dealers field Italy 1952 Jul-97
business specialists to increase
Customer Loyalty and implement
the base of Service Upgrading.
Bodyshop Provide Ford Bodyshop Italy 1924 Jul-97
specialist to Ford dealers.
Menu Pricing SUP specialist to implement Italy 1592 Mar-97
Menu Pricing System in Ford
dealerships.
Warranty Analyst Support Warranty Specialists Italy 1892 Apr-97
team in the project findings
GRI OPERATION: SWEDEN
- -----------------------------------------------------------
NIL RETURN
GRI OPERATION: AUSTRALIA
- -----------------------------------------------------------
Service Specialist and program Australia t.b.e. awaiting
management support to PN
implement SUP