Exhibit No. 10.17

                                    [GRAPHIC]

To:        Jon "Skip" Hanson
From:      Nancee Berger
Date:      December 21, 2001

Re:        2002 Compensation Plan - Exhibit A

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The 2002 compensation plan for your employment as Executive Vice President for
Corporate Administration for West Corporation is as follows:

1.       Your base salary will be $165,000.00. Should your employment terminate
         before the end of the year, you will be compensated for your services
         through the date of your actual termination per your Employment
         Agreement. This will be reviewed on an annual basis and revised, if
         necessary, in accordance with the consumer price index.

2.       The rate factors used to calculate your pre-tax profit bonus are being
         revised according to the schedule below. You are eligible to receive a
         quarterly performance bonus based on each quarter's pre-tax profit
         growth when compared to the same quarter the previous year. A negative
         differential will result in a loss carry forward to be applied to
         future bonus calculations. Any such bonus will be calculated by
         multiplying the year-to-date pre-tax profit differential times the rate
         factor from the table below minus bonuses paid year-to-date for the
         respective calendar year.

                                   Rate Factor
                                      .0033

3.       In addition, if West Corporation achieves 2002 net income of $1.45 per
         share, you will be eligible to receive an additional one-time bonus of
         $50,000.00. You will be paid the amount due for the quarterly bonus
         within thirty (30) days after the end of the quarter. Your annual bonus
         will be paid within thirty (30) days after the financial statements for
         December 2002 are prepared, but in no event will be paid later than
         February 28, 2003.

4.       Profit and income derived from mergers, acquisitions, joint ventures or
         other non-operating income will be reviewed by the Company upon
         completion of the transaction to determine inclusion in the
         compensation plan. In the event West Corporation changes its business
         plan or acquires another company, the Company reserves the right to
         review your compensation package and revise, in its sole discretion, as
         it deems appropriate.

5.       The benefit plans, as referenced in Section 7(i), shall include
         insurance plans based upon eligibility pursuant to the plans. If the
         insurance plans do not provide for continued participation, the
         continuation of benefits shall be pursuant to COBRA. In the event
         Employee's benefits continue pursuant to COBRA and Employee accepts new
         employment during the consulting term, Employee may continue benefits
         thereafter to the extent allowed under COBRA. In no event shall
         benefits plans include the 401K Plan or the 1996 Stock Incentive Plan.


                                                         /s/ Skip Hanson
                                                  ----------------------------
                                                  Employee - Jon "Skip" Hanson