Exhibit 10(b)


                             EMPLOYMENT AGREEMENT

     This Employment Agreement is made as of April 21, 1995 by and among Stream
International Inc., a Delaware corporation (the "Company"), RRD (as hereinafter
defined) and Rory J. Cowan (the "Executive").

                                    Recitals
                                    --------

     1.  The Executive has been employed by R.R. Donnelley & Sons Company, a
Delaware corporation ("RRD").

     2.  It is currently contemplated that a business combination (the "Merger")
will be effected between the Company and Corporate Software Incorporated, a
Delaware corporation, or certain of their respective affiliates pursuant to a
contribution agreement dated on or about the date hereof (the "Merger
Agreement") among the Company, Software Holdings, Inc., a Delaware corporation
and the indirect parent of Corporate Software Incorporated ("CSI"), and RRD, as
a result of which the Company and its subsidiaries will operate the businesses
currently operated by Corporate Software Incorporated and previously operated by
the GSS Division of RRD.

     3.  The operations of the Company and its affiliates are and following the
Merger will be a complex matter requiring direction and leadership in a variety
of areas.

     4.  The Executive has certain experience and expertise that qualify him to
provide the direction and leadership required by the Company and its
subsidiaries.

     5.  Subject to the terms and conditions hereinafter set forth, the Company
therefore wishes to employ the Executive as its Chairman and the Executive
wishes to accept such employment.

                                   Agreement
                                   ---------

     Now, therefore, the parties hereto hereby agree as follows:

 
     1.  Employment.  Subject to the terms and conditions set forth in this
Agreement, the Company offers and the Executive hereby accepts employment,
effective as of the effective time of the Merger (the date on which the Merger
takes effect being referred to herein as the "Effective Date").

 
     2.  Term.  Subject to earlier termination as hereafter provided, the
Executive shall be employed hereunder for an original term commencing on the
Effective Date and ending on December 31, 1999, which term shall be
automatically extended thereafter for successive terms of one year each, unless
either party provides notice to the other at least three months prior to the
expiration of the original or any extension term that this Agreement is not to
be extended.  The term of this Agreement, as from time to time modified and in
effect, is hereafter referred to as "the term of this Agreement" or "the term
hereof".  If the Merger Agreement is terminated pursuant to Section 10 thereof
prior to the consummation of the Merger, this Agreement shall automatically
terminate and be without further force or effect.

     3.  Capacity and Performance.
         ------------------------ 

          3.1.  Offices.  During the term hereof, the Executive shall serve the
     Company in the office of Chairman. In such capacity, the Executive will be
     responsible for overall coordination of the Company's strategic direction
     and external relations between the Company and its shareholders and bank.
     In addition, for so long as the Executive is employed by the Company and
     without further compensation, the Executive shall serve as a member of the
     Company's Board of Directors (the "Board") and as a director of one or more
     of the Company's subsidiaries if so elected or appointed from time to time.
     The Executive shall be subject to the direction of, and shall have such
     other powers, duties and responsibilities consistent with the Executive's
     position as an operating chairman as may from time to time be prescribed
     by, the Board.

          3.2.  Performance.  During the term hereof, the Executive shall be 
     employed by the Company and shall perform and discharge (faithfully,
     diligently and to the best of his ability) such duties and responsibilities
     on behalf of the Company and its subsidiaries as may be designated from
     time to time by the Board and which are consistent with the Executive's
     position as an operating chairman.  During the term hereof, the Executive
     shall devote not less than 85% of his business time exclusively to the
     advancement of the business and interests of the Company and its
     subsidiaries and to the discharge of his duties and responsibilities
     hereunder.  The Executive shall not engage in any other business activity
     or serve in any industry, trade, professional, governmental or academic
     position during the term of this Agreement, except for such directorships
     or other positions which he currently holds and has disclosed to the
     Company and except as otherwise may be approved in advance by the Board;
     and except that the Company and the Board have agreed that the Executive
     may spend up to 15% of his business time on corporate activities for RRD.
     The portion of the Executive's time that may be devoted to such RRD
     activities will be subject to review and change on an annual basis through
     collaborative deliberation between the

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     management of RRD and the Board, with the mutual understanding of all
     parties that, over the term of this Agreement, the Executive is expected to
     transition away from operating obligations to RRD matters and increase his
     focus on Company matters.

     4.  Compensation and Benefits.  As compensation for all services performed
by the Executive under this Agreement and subject to Section 5 hereof and
performance of the Executive's duties and of the obligations of the Executive to
the Company and its subsidiaries, pursuant to this Agreement or otherwise:

          4.1.  Base Salary.  During the term hereof, the Company shall pay the
     Executive a base salary at the rate of $425,000 per year, payable in
     accordance with the payroll practices of the Company for its executives and
     subject to increase from time to time (based on an annual review) by the
     Board in its sole discretion.  Such base salary, as from time to time
     increased, is hereafter referred to as the "Base Salary".  The Base Salary
     payable to the Executive in 1995 shall be prorated for the period from the
     Effective Date through December 31, 1995 and for any subsequent period of
     service less than one full year.

          4.2.  Bonus Compensation.  During the term hereof, the Company from
time to time shall pay the Executive an annual bonus (the "Bonus") of up to 80%
of Base Salary per year.  The annual bonus in respect of 1995 operations will be
calculated and payable in accordance with and based on the following factors:

     (a)  The Executive shall receive $170,000 of the potential bonus amount
          (the "Tier One Bonus") if the Company attains both the $1.5772 billion
          revenue target (the "Revenue Target") and the $80.5 million EBITA
          target (the "EBITA Target") set forth in the Company's budget for 1995
          (the "Budget"; it being understood that the 1995 Budget is attached
          hereto as Exhibit A and that for each subsequent year the Board shall
          adopt an annual operating Budget, which will become the basis of
          determination for such year's bonus targets), provided, however, that
          if the Company attains over 85% of both the Revenue Target and EBITA
          Target set forth in the 1995 Budget but less than 100% of either such
          Revenue Target or such EBITA Target then the Executive shall receive a
          scaled portion of the maximum Tier One Bonus, which portion shall be
          determined in accordance with the following formula: amount of Tier
          One Bonus is equal to the sum of (i) $85,000 plus (ii) the number
          obtained by multiplying

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          (x) $42,500 times (y) a fraction (not greater than one), the numerator
          of which is the amount by which the actual EBITA realized in 1995
          exceeds 85% of the EBITA Target and the denominator of which is 15% of
          the EBITA Target; plus (iii) the number obtained by multiplying (x)
          $42,500 times (y) a fraction (not greater than one), the numerator of
          which is the amount by which the actual revenue realized in 1995
          exceeds 85% of the Revenue Target and the denominator of which is 15%
          of the Revenue Target; and

     (b)  The Executive shall receive $170,000 of the potential bonus amount
          (the "Tier Two Bonus") if the Company attains 100% of the goals and
          targets in its "synergies plan" as set forth in Exhibit B hereto.

Any compensation paid to the Executive as Bonus shall be in addition to the Base
Salary, but shall be in lieu of participation in any other incentive, profit
sharing or bonus compensation program (other than a stock option plan to be
adopted on or around the Effective Date and in which it is anticipated that the
Executive will participate to the extent described in Section 4.3) which the
Company may adopt or continue from time to time.  Any Bonus payable to the
Executive shall be pro-rated for any period of service less than a full year
and, therefore, the Company shall pay to the Executive as the Bonus in respect
of 1995 operations only an amount equal to the number obtained by multiplying
the (x) the amount of the Bonus calculated for 1995 as set forth above by (y) a
fraction, the numerator of which is the number of days from and including the
Effective Date through and including December 31, 1995 and the denominator of
which is 365.  All bonus and benefit plans are subject to annual review and
change by the Board relative to key strategic objectives for the year provided
that the potential bonus for each year shall be at least 80% of Base Salary.
All Base Salary to the Executive will initially be funded 85% by the Company and
15% by RRD; with the understanding of all parties that such proportions will be
adjusted in each year to reflect the annual decision by the management of both
RRD and the Board as to the portion of the Executive's time which may be devoted
to RRD activities in accordance with Section 3.2 hereof.  By its execution
hereof, RRD agrees to reimburse the Company for its portion of any Base Salary
paid by the Company to the Executive.

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     4.3.  Stock/Options.
           ------------- 

     4.3.1.  The Executive shall purchase from the Company 50,000 shares of
the Company's Class A Common Stock (the "Minimum Number of Purchased Shares") at
a purchase price of $30 per share (or an aggregate minimum subscription amount
of $1,500,000 (the "Minimum Investment Amount"). The purchase and sale of such
shares, together with any additional shares up to a maximum additional
subscription amount of $1,500,000 purchased as contemplated by Section 4.3.4
(the "Additional Purchased Shares" and, together with the Minimum Number of
Purchased Shares, the "Purchased Shares"), will occur no later than June 23,
1995. On or before June 16, 1995, the Executive shall deliver written notice to
the Company of the total number of Purchased Shares he intends to purchase and
the principal amount of the Loan (as defined in Section 4.3.4(a)) he will
require.

     4.3.2. The Company shall establish the 1995 Stock Option Plan (the "Plan")
for management/employees of the Company. The Company shall grant to the
Executive, pursuant to the Plan, options to purchase a total of 115,000 shares
of Class A Common Stock comprised of options to purchase (i) 46,000 shares of
Class A Common Stock at an exercise price of $30.00 per share (ii) 34,500 shares
of Class A Common Stock at an exercise price of $50.00 per share; and (iii)
34,500 shares of Class A Common Stock at an exercise price of $72.50 per share.
The options granted to the Executive as contemplated hereby will become
exercisable in eight semi-annual installments on the six-month (10%), one year
(10%), 18-month (12.5%), two year (12.5%), 30-month (12.5%), three year (12.5%),
42-month (15%) and four year (15%) anniversaries of the Effective Date, subject
to acceleration of vesting in accordance with the terms of the Plan as in effect
on the date of this Agreement.

     4.3.3.  Prior to issuing any shares or options to the Executive, the
Company may require that the Executive provide such representations regarding
the Executive's sophistication and investment intent and other matters as the
Company may reasonably request.  None of the Company's securities will be
registered under applicable securities laws for the indefinite future and there
will be substantial restrictions on resale imposed by the Company's corporate
charter, the stockholders agreement and applicable law.

     4.3.4. (a) At the time the Executive purchases shares pursuant to 
Section 4.3.1, the Company will cause CSI to loan to the Executive up to two

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times the aggregate out-of-pocket amount paid by him to the Company for the
Minimum Number of Purchased Shares plus the purchase price of any Additional
Purchased Shares purchased by the Executive for cash, or an aggregate of up to
$2,000,000 (the "Loan"), provided that 100% of the proceeds of the Loan are
applied by the Executive to the purchase of additional shares of the Company's
Class A Common Stock (such shares to be in addition to the Minimum Number of
Purchased Shares).  The Executive shall repay the principal amount of the Loan
and interest thereon in accordance with the terms of a promissory note
substantially in the form of Exhibit C hereto (the "Note") executed by the
Executive and delivered to the Company on the date (the "Share Purchase Date")
on which the Loan is advanced.  The Note will be secured by a pledge of the
Purchased Shares and certain other shares of, and options to purchase shares of,
the Company's capital stock at a collateral to debt coverage ratio of not less
than 1.5:1 (or, at the Executive's election, secured in whole or in part by a
pledge of Publicly Traded Securities at a collateral to debt coverage ratio of
not less than 1.25:1) all as more particularly described in and on the terms and
subject to the conditions of a pledge agreement substantially in the form of
Exhibit D hereto (the "Pledge Agreement"), which shall be executed and delivered
by the Company and the Executive on the Share Purchase Date.  As used in this
Section 4.3.4, the term "Publicly Traded Securities" means securities listed for
trading on the New York Stock Exchange or the American Stock Exchange or quoted
on the NASDAQ National Market System.

     (b)   In addition to the Loan contemplated by paragraph (a) of this
Section, the Company agrees that it will cause CSI to loan the Executive up to
$300,000 (the "Tax Loan") at times and in amounts sufficient to enable the
Executive to pay when due all federal and state income taxes (exclusive of any
interest or penalties thereon) owed by him as a result of such Executive's
exercise of options held by him to purchase shares of RRD common stock, $1.25
par value per share (the "RRD Stock") and subsequent sale of the RRD Stock
received upon such exercise and/or sale of RRD Stock held by him, prior to the
Merger, as necessary to enable the Executive to raise the amount of cash the
Executive is required to give to the Company to purchase the Minimum Number of
Purchased Shares.  Each loan made as part of the Tax Loan shall be extended by
CSI from time to time not less than 5 days prior to the date such taxes are due
and payable, provided that the Executive has given CSI not less than 15 days
prior notice that such loan is necessary.  The Executive shall pay the principal
amount of the Tax Loan and interest thereon in accordance with the terms of a
promissory note substantially in the form of Exhibit E hereto (the 

                                      -6-

 
"Tax Loan Note"), which shall be executed by the Executive and delivered to CSI
on or prior to the date on which the first installment of Tax Loan is advanced.
The Tax Loan Note will also be secured by the pledge of securities under the
Pledge Agreement.
 
     4.3.5.  (a)  Upon any termination of the Executive's employment other than
pursuant to Section 5.3 for Causes described in Section 11.3(i) and Section
11.3(ii) or after expiration of this Agreement, the Company may, but shall have
no obligation to, repurchase at a price equal to the "Repurchase Price"
determined in accordance with subsection (c) below, (i) in the case of any such
termination before the first anniversary of the Effective Date, up to 0%, (ii)
in the case of any such termination on or after such first anniversary and
before the second anniversary of the Effective Date, up to 0%, (iii) in the case
of any such termination on or after such second anniversary and before the third
anniversary of the Effective Date, up to 45%, (iv) in the case of any such
termination after such third anniversary and before the fourth anniversary of
the Effective Date, up to 35%, and (v) in the case of any such termination on or
after such fourth anniversary, up to 25%, of the total number of Purchased
Shares, provided, however, that upon any such termination other than pursuant to
Section 5.3 or 5.6, 50% of each unvested option granted by the Company to the
Executive to purchase the Company's Class A Common Stock shall immediately vest
and be treated as exercised in determining the total number of shares which may
be subject to repurchase by the Company.

          (b)  Upon any termination of the Executive's employment pursuant to 
Section 5.3 for Causes described in Section 11.3(i) or Section 11.3(ii), the
Company may, but shall have no obligation to, repurchase at a price equal to the
Repurchase Price determined in accordance with subsection (c) below, all of the
total number of Purchased Shares and all shares issued or issuable by the
Company to the Executive upon his exercise of any vested options granted to the
Executive pursuant to Section 4.3.2 (or upon exercise of any vested options
subsequently granted by the Company to the Executive).

          (c)  For purposes of this Section, the Repurchase Price shall equal, 
(i) in the case of a termination of the Executive's employment pursuant to
Section 5.3 for Causes described in Section 11.3(i) or Section 11.3(ii), the
lower of cost or Fair Value (as defined in and determined pursuant to the Plan
as in effect on the date hereof), and (ii) in all other cases of a termination
of the Executive's employment, Fair Value (as defined and determined pursuant to
the

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     Plan).

               (d)  The Company shall exercise any repurchase election pursuant
     to subsections (a) or (b) by notice to the Executive within 90 days of
     termination of the Executive's employment.  Notwithstanding anything to the
     contrary contained herein, the repurchase rights of the Company set forth
     in this Section 4.3.5 shall terminate upon the completion of a firm
     commitment underwritten initial public offering of the Company's Common
     Stock.

          4.3.6.  Treatment of Purchased Shares as Class B Common Stock in 
     Certain Instances.  In the case of any Trigger Event (and only in such
     case), all Purchased Shares held by the Executive will have the same
     rights, preferences and obligations as those accorded to the Company's
     Class B Common Stock (the "B Shares") under the Company's Restated
     Certificate of Incorporation, provided, however, (i) that the Purchased
     Shares shall not be considered B Shares for purposes of calculating the
     number of B Shares each holder can sell pursuant to such holder's Tag Along
     Rights but rather RRD shall be required to reduce its participation in such
     sale by an amount sufficient to allow the Executive to sell his Purchased
     Shares and (ii) all such rights, preferences and obligations are subject to
     any repurchase rights of the Company pursuant to the terms hereof.

     4.4.  Vacations.  During the term hereof, the Executive shall be entitled
to eight (8) weeks of vacation during the period beginning the Effective Date
and ending December 31, 1996 and thereafter to five (5) weeks of vacation per
annum, to be taken at such times and intervals as shall be determined by the
Executive in his reasonable discretion, provided, that, no more than four weeks
vacation may be taken by the Executive before December 31, 1995.  The Executive
may not accumulate or carry over from one calendar year to another any unused,
accrued vacation time.  The Executive shall not be entitled to compensation for
vacation time not taken.

     4.5.  Other Benefits.  During the term hereof and subject to any
contribution therefor generally required of executives of the Company, the
Executive shall be entitled to participate in all employee benefit plans (other
than any profit sharing or bonus compensation programs) from time to time
adopted by the Board and in effect for executives of the Company generally,
except to the extent such plans are in a category of benefit otherwise provided
to the Executive.  Such participation shall be subject to (i) the terms of the
applicable plan documents, (ii) generally applicable Company policies and (iii)
the discretion of the Board or any administrative or other

                                      -8-

 
     committee provided for in or contemplated by such plan.  The Company may
     alter, modify, add to or delete its employee benefit plans at any time as
     the Board, in its sole judgment, determines to be appropriate.  The
     Executive acknowledges and agrees that he will no longer participate in any
     pension plan maintained by or on behalf of RRD.

          4.6.  Business Expenses.  The Company shall pay or reimburse the 
     Executive for all reasonable business expenses incurred or paid by the
     Executive in the performance of his duties and responsibilities hereunder,
     subject to (i) any expense policy of the Company set by the Board from time
     to time, and (ii) such reasonable substantiation and documentation
     requirements as may be specified by the Board from time to time.

          4.7.  Minimum Guaranteed Severance.  In the event Executive's 
     employment with the Company terminates other than by resignation pursuant
     to Section 5.6 or by the Company for Cause, Executive will be entitled to
     eighteen (18) monthly severance payments, each in an amount equal to the
     Executive's monthly base compensation at the time of such termination
     (i.e., 1/12th of the Base Salary).

     5.  Termination of Employment and Severance Benefits.  Notwithstanding the
provisions of Section 2 hereof, the Executive's employment hereunder shall
terminate prior to the expiration of the term of this Agreement under the
following circumstances:

          5.1.  Retirement or Death.  In the event of the Executive's 
     retirement or death during the term hereof, the Executive's employment
     hereunder shall immediately and automatically terminate.  In the event of
     the Executive's retirement after the age of sixty-five with the prior
     consent of the Board or death during the term hereof, the Company shall pay
     to the Executive (or in the case of death, the Executive's designated
     beneficiary or, if no beneficiary has been designated by the Executive, to
     his estate) any Base Salary earned but unpaid through the date of such
     retirement or death, any Bonus for the fiscal year preceding the year in
     which such retirement or death occurs that was earned but has not yet been
     paid and, at the times the Company pays its executives bonuses in
     accordance with its general payroll policies, an amount equal to that
     portion of any Bonus earned but unpaid during the fiscal year of such
     retirement or death (pro-rated based on a formula, the denominator of which
     shall be 365 and the numerator of which shall be the number of days during
     the fiscal year of such retirement or death in which the Executive was
     employed by the Company).

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5.2.  Disability.
      ---------- 

     5.2.1.  The Company may terminate the Executive's employment hereunder,
upon notice to the Executive, in the event that the Executive becomes disabled
during his employment hereunder through any illness, injury, accident or
condition of either a physical or psychological nature and, as a result, is
unable to perform substantially all of his duties and responsibilities hereunder
for an aggregate of one hundred twenty (120) days during any period of three
hundred and sixty-five (365) consecutive calendar days.

     5.2.2.  The Board may designate another employee to act in the Executive's
place during any period of the Executive's disability.  Notwithstanding any such
designation, the Executive shall continue to receive the Base Salary in
accordance with Section 4.1 and to receive benefits in accordance with Section
4.5, to the extent permitted by the then-current terms of the applicable benefit
plans, until the Executive becomes eligible for disability income benefits under
any disability income plan maintained by the Company or until the termination of
his employment, whichever shall first occur.  Upon becoming so eligible, or upon
such termination, whichever shall first occur, the Company shall pay to the
Executive (i) any Base Salary earned but unpaid through the date of such
eligibility or termination and any Bonus for the fiscal year preceding the year
of such eligibility or termination that was earned but unpaid, (ii) during the
eighteen month period from such date, amounts (payable from time to time at the
times the Company pays its executive in accordance with its general payroll
policies) equal to the difference between the Base Salary for the Executive for
such period, or portion thereof, and the amounts of disability income benefits
that the Executive receives pursuant to the above-referenced disability income
plan in respect of such period, and (iii) at the times the Company pays its
executives bonuses in accordance with its general payroll policies, an amount
equal to that portion of any Bonus earned but unpaid during the fiscal year of
such eligibility or termination (pro-rated based on a formula, the denominator
of which shall be 365 and the numerator of which shall be the number of days
during the fiscal year of such eligibility or termination in which the Executive
was employed by the Company).

     5.2.3.  Except as provided in Section 5.2.2, while receiving disability
income payments under any disability income plan maintained by the Company, the
Executive shall not be entitled to receive any Base Salary under Section 4.1 or
Bonus payments under Section 4.2 but shall continue to participate in the

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     Company's benefit plans in accordance with Section 4.5 and the terms of
     such plans, until the termination of his employment.  During the eighteen-
     month period from the date of termination, the Company shall contribute to
     the cost of the Executive's participation in the Company's group medical
     and dental plans, provided that the Executive is entitled to continue such
     participation under applicable law and plan term.

          5.2.4.  If any question shall arise as to whether during any period
     the Executive is disabled through any illness, injury, accident or
     condition of either a physical or psychological nature so as to be unable
     to perform substantially all of his duties and responsibilities hereunder,
     the Executive may, and at the request of the Company shall, submit to a
     medical examination by a physician selected by the Company to whom the
     Executive or his duly appointed guardian, if any, has no reasonable
     objection to determine whether the Executive is so disabled and such
     determination shall for the purposes of this Agreement be conclusive of the
     issue.  If such question shall arise and the Executive shall fail to submit
     to such medical examination, the Board's determination of the issue shall
     be binding on the Executive.

     5.3.  By the Company for Cause.  The Company may terminate the Executive's
employment hereunder for Cause at any time upon notice to the Executive setting
forth in reasonable detail the nature of such Cause.  Upon the giving of notice
of termination of the Executive's employment hereunder for Cause, the Company
shall have no further obligation or liability to the Executive relating to the
Executive's employment hereunder, or the termination thereof, other than for
Base Salary earned but unpaid through the date of termination.  Without limiting
the generality of the foregoing, the Company shall have no further obligation to
pay any Bonus amounts for any year(s) in the event of termination of employment
pursuant to this Section 5.3, whether or not earned but unpaid in respect of a
fiscal year preceding the year in which such termination occurs.

     5.4.  By the Company other than for Cause.  The Company may terminate the
Executive's employment hereunder other than for Cause at any time upon notice to
the Executive.  In the event of such termination, then the Company shall pay the
Executive (i) Base Salary earned but unpaid through the date of termination plus
(ii) the amounts specified in Section 4.7 plus (iii) any unpaid portion of any
Bonus for the fiscal year preceding the year in which such termination occurs
that was earned but has not been paid, plus (iv) at the times the Company pays
its executives bonuses in accordance with its general payroll policies, an
amount equal to that portion of any Bonus earned but 

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unpaid during the fiscal year of such termination (pro-rated based on a formula,
the denominator of which shall be 365 and the numerator of which shall be the
number of days during the fiscal year of such termination in which the Executive
was employed by the Company).  In addition, 50% of each unvested option granted
to the Executive to purchase the Company's Class A Common Stock shall
immediately vest.

     5.5.  By the Executive Upon Breach or for Good Reason.  The Executive may
terminate his employment hereunder (i) in the event that the Company fails to
perform, in any material respect, its obligations under this Agreement, after
written notice to the Company setting forth in reasonable detail the nature of
such breach if such breach remains uncured for a period of 30 days following
such written notice to the Company, (ii) there is a substantial diminution in
the responsibilities, duties and powers of the Executive or (iii) in the event
the Executive is relocated to an area more than 50 miles from the metropolitan
Boston area.  In the event of termination in accordance with this Section 5.5,
then the Company shall pay the Executive (i) Base Salary earned but unpaid
through the date of termination plus (ii) any Bonus for the fiscal year
preceding the year in which such termination occurs that was earned but has not
been paid plus (iii) the amounts specified in Section 4.7 hereof plus (iv) at
the times the Company pays its executives bonuses in accordance with its general
payroll policies, an amount equal to that portion of any Bonus earned but unpaid
during the fiscal year of such termination (pro-rated based on a formula, the
denominator of which shall be 365 and the numerator of which shall be the number
of days during the fiscal year of such termination in which the Executive was
employed by the Company).  In addition, 50% of each unvested option granted to
the Executive to purchase the Company's Class A Common Stock shall immediately
vest.

     5.6.  By the Executive Other than Upon Breach.  The Executive may terminate
his employment hereunder at any time upon ninety (90) days' notice to the
Company.  In the event of termination of the Executive pursuant to this Section
5.6, the Board may elect to waive the period of notice, or any portion thereof,
and, whether or not the Board so elects, the Company will pay the Executive his
Base Salary for the notice period, except to the extent so waived by the Board
(or for any remaining portion of such period).  Upon the giving of notice of
termination of the Executive's employment hereunder pursuant to this Section
5.6, the Company shall have no further obligation or liability to the Executive
relating to the Executive's employment hereunder, or the termination thereof,
other than payment to the Executive of his Base Salary for the period (or
portion of such period) indicated above.  Without limiting the generality of the
foregoing, the Company shall have no further obligation to pay any Bonus amounts
for any year(s) in the event of termination of employment pursuant to this
Section 5.6, 

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     whether or not earned but unpaid in respect of a fiscal year preceding the
     year in which such termination occurs.

          5.7. Post-Agreement Employment. In the event the Executive remains in
     the employ of the Company or any of its Affiliates following termination of
     this Agreement, by the expiration of the term hereof or otherwise, then
     such employment shall be at will, unless otherwise agreed in writing.

          6. Effect of Termination. The provisions of this Section 6 shall apply
     in the event of termination due to the expiration of the term, pursuant to
     Section 5 or otherwise.

          6.1. Payment in Full. Payment by the Company of any Base Salary, Bonus
     and other amounts and contributions to the cost of the Executive's
     continued participation in the Company's group health and dental plans that
     may be due the Executive under the applicable termination provision of
     Section 5 shall constitute the entire obligation of the Company to the
     Executive, except that nothing in this Section 6.1 is intended or shall be
     construed to affect the rights and obligations of the Company and its
     Affiliates, on the one hand, and the Executive, on the other, with respect
     to any loans, stock pledge arrangements, option plans or other agreements
     to the extent said rights or obligations survive termination of employment
     under the provision of documents relating thereto. Acceptance by the
     Executive of performance by the Company shall constitute full settlement of
     any claim that the Executive might otherwise assert against the Company,
     its Affiliates or any of their respective shareholders, partners,
     directors, officers, employees or agents relating to such termination.

          6.2. Termination of Benefits. Except for medical and dental insurance
     coverage continued pursuant to Sections 5.2 hereof and any right of
     continuation of health coverage to the extent provided by Sections 601
     through 608 of ERISA, benefits shall terminate pursuant to the terms of the
     applicable benefit plans based on the date of termination of the
     Executive's employment without regard to any continuation of Base Salary or
     other payments to the Executive following such date of termination pursuant
     to Section 5.

          6.3. Survival of Certain Provisions. Provisions of this Agreement
     shall survive any termination if so provided herein or if necessary or
     desirable fully to accomplish the purposes of such provision, including,
     without limitation, the obligations of the Executive under Sections 7 and 8
     hereof. The obligation of the Company to make payments to or on behalf of
     the Executive under Sections 4.7, 5.4 or 5.5 hereof is

                                      -13-

 
     expressly conditioned upon the Executive's continued full performance of
     obligations under Sections 7 and 8 hereof. The Executive recognizes that,
     except as expressly provided in Section 4.7, 5.4 or 5.5, no compensation is
     earned after termination of employment.

     7.  Confidential Information; Intellectual Property.
         ----------------------------------------------- 

          7.1. Confidentiality. The Executive acknowledges that the Company and
     its Affiliates continually develop Confidential Information, that the
     Executive may develop Confidential Information for the Company or its
     Affiliates and that the Executive may learn of Confidential Information
     during the course of employment. The Executive will comply with the
     policies and procedures of the Company for protecting Confidential
     Information and shall never disclose to any Person (except as required by
     applicable law or for the proper performance of his duties and
     responsibilities to the Company and its Affiliates), or use for his own
     benefit or gain or otherwise use in a manner adverse to the interests of
     the Company and its Affiliates, any Confidential Information obtained by
     the Executive incident to his employment or other association with the
     Company or any of its Affiliates. The Executive understands that this
     restriction shall continue to apply after his employment terminates,
     regardless of the reason for such termination.

          7.2. Return of Documents. All documents, records, tapes and other
     media of every kind and description relating to the business, present or
     otherwise, of the Company or its Affiliates and any copies, in whole or in
     part, thereof (the "Documents"), whether or not prepared by the Executive,
     shall be the sole and exclusive property of the Company and its Affiliates.
     The Executive shall safeguard all Documents and shall surrender to the
     Company at the time his employment terminates, or at such earlier time or
     times as the Board or its designee may specify, all Documents then in the
     Executive's possession or control.

          7.3. Assignment of Rights to Intellectual Property. The Executive
     shall promptly and fully disclose all Intellectual Property to the Company.
     The Executive hereby assigns and agrees to assign to the Company (or as
     otherwise directed by the Company) the Executive's full right, title and
     interest in and to all Intellectual Property. The Executive agrees to
     execute any and all applications for domestic and foreign patents,
     copyrights or other proprietary rights and to do such other acts (including
     without limitation the execution and delivery of instruments of further
     assurance or confirmation) requested by the Company to assign the
     Intellectual Property to the Company and to permit the Company to enforce
     any patents, copyrights
                                      -14-

 
     or other proprietary rights to the Intellectual Property. The Executive
     will not charge the Company for time spent in complying with these
     obligations. All copyrightable works that the Executive creates shall be
     considered "work made for hire".

     8.  Agreement not to Compete with the Business.  The Executive agrees that
during the term of his employment hereunder and for a period of eighteen (18)
months following the date of termination thereof (the "Non-Competition Period"),
he will not, directly or indirectly (a) own, manage, operate, control or
participate in any manner in the ownership, management, operation or control of,
or be connected as an officer, employee, partner, director, principal,
consultant, agent or otherwise with, or have any financial interest in, or aid
or assist anyone else in the conduct of, any business, venture or activity which
competes with, any business, venture or activity being conducted or proposed to
be conducted by the Company at the date (the "Date of Termination") on which the
Executive's employment under this Agreement is terminated, or by any group,
division or subsidiary of the Company, in the United States, Australia, Belgium,
Canada, Denmark, England, France, Germany, Ireland, Japan, Korea, Singapore or
any other geographic area where such business is being conducted or is proposed
to be conducted at the Date of Termination (each a "Restricted Business"), or
(b) recruit or otherwise seek to induce any employees of the Company or any of
its subsidiaries to terminate their employment or violate any agreement with or
duty to the Company or any of its subsidiaries; provided, however, that if the
Executive's employment hereunder is terminated for any reason, (i) he may work
for RRD in any capacity so long as RRD owns not less than 50% of the outstanding
common stock of the Company, and (ii) he may work for RRD at a time when RRD
owns less than 50% of the outstanding common stock of the Company, provided that
for a period of two years from the date he returns to RRD, the Executive shall
not directly or indirectly engage, control, manage or participate in any
Restricted Business conducted by RRD.  The Executive acknowledges that RRD in
the Merger Agreement will agree, for the periods of time set forth therein, to a
non-solicitation provision relating to the Company employees, as well as to a
covenant not to compete with the Company, and the Executive agrees that RRD's
obligations under the Merger Agreement are in addition to, and not a
substitution for, the Executive's obligations under this Agreement.  It is
understood and agreed that, for the purposes of the foregoing provisions of this
Section 8, (i) no business, venture or activity shall be deemed to be a
business, venture or activity conducted by

the Company or any group, division or subsidiary of the Company, unless not less
than five percent of the Company's consolidated gross sales or 

                                      -15-

 
operating income is derived from, or not less than five percent of the Company's
consolidated assets are devoted to, such business, venture or activity; and (ii)
no business, venture or activity conducted by any entity by which the Executive
is employed or in which he is interested or with which he is connected or
associated shall be deemed competitive with any business, venture or activity
conducted by the Company unless it is one from which five percent or more of its
consolidated gross sales or operating income is derived, or to which five
percent or more of its consolidated assets are devoted; provided, however, that
if the actual gross sales or operating income or assets of such entity derived
from or devoted to such business, venture or activity is equal to or in excess
of 10% of the most nearly comparable figure for the Company, such business,
venture or activity of such entity shall be deemed to be competitive with a
business of the Company. Further, ownership of not more than five percent of the
voting stock of any publicly held corporation shall not, of itself, constitute a
violation of this Section 8.

     9.  Enforcement of Covenants.  The Executive acknowledges that he has
carefully read and considered all the terms and conditions of this Agreement,
including without limitation the restraints imposed upon him pursuant to
Sections 7 and 8 hereof.  The Executive agrees that said restraints are
necessary for the reasonable and proper protection of the Company and its
Affiliates and that each and every one of the restraints is reasonable in
respect to subject matter, length of time and geographic area.  The Executive
further acknowledges that, were he to breach any of the covenants or agreements
contained in Sections 7 or 8 hereof, the damage to the Company could be
irreparable.  The Executive therefore agrees that the Company, in addition to
any other remedies available to it, shall be entitled to preliminary and
permanent injunctive relief against any breach or threatened breach by the
Executive of any of said covenants or agreements.  The parties further agree
that in the event that any provision of Section 7 or 8 hereof shall be
determined by any Court of competent jurisdiction to be unenforceable by reason
of its being extended over too great a time, too large a geographic area or too
great a range of activities, such provision shall be deemed to be modified to
permit its enforcement to the maximum extent permitted by law.

     10.  Conflicting Agreements.  The Executive hereby represents and warrants
that the execution of this Agreement and the performance of his obligations
hereunder will not breach or be in conflict with any other agreement to which or
by which the Executive is a party or is bound and that the Executive is not now
subject to any covenants against competition or similar covenants that would
affect the performance of his obligations hereunder.  The Executive will not
disclose to or use on behalf of the Company or any of its Affiliates any
proprietary information of a third party without such party's consent.

     11.  Definitions.  Terms defined elsewhere in this Agreement are used
herein as so defined. In addition, capitalized terms used and not otherwise
defined herein are used in this Agreement as defined in the Merger Agreement;
and the following terms shall have the following meanings:

          11.1. Affiliates. "Affiliates" means all persons and entities directly
     or indirectly controlling, controlled by or under common control with the
     Company.

                                      -16-

 
          11.2. Business. Any service including any and all computer software
     reselling, documentation and other services currently or hereafter
     provided, directly or indirectly, by or on behalf of the Company or any of
     its subsidiaries.

          11.3. Cause. The following events or conditions shall constitute
     "Cause" for termination: (i) fraud, embezzlement or other act of dishonesty
     by the Executive that causes material injury to the Company or any of its
     Affiliates, (ii) conviction of, or plea of nolo contendere to, any felony
     involving dishonesty or moral turpitude, or (iii) a failure by the
     Executive to take or refrain from taking any corporate action consistent
     with his duties as an operating chairman as specified in written directions
     of the Board following receipt by the Executive of such written directions
     which such failure is not cured within 30 days after written notice that
     failure to take or refrain from taking such action shall constitute "Cause"
     for purposes hereof.

          11.4. Confidential Information. "Confidential Information" means any
     and all information of the Company and its Affiliates that is not generally
     known by others with whom they compete or do business, or with whom they
     plan to compete or do business and any and all information the disclosure
     of which would otherwise be adverse to the interests of the Company or any
     of its Affiliates. Confidential Information includes without limitation
     such information relating to (i) the services or products sold or offered
     by the Company or any of its Affiliates, (ii) the costs, sources of supply,
     financial performance and strategic plans of the Company and its
     Affiliates, (iii) the identity and special needs of the customers of the
     Company and its Affiliates and (iv) the people and organizations with whom
     the Company and its Affiliates have business relationships and those
     relationships. Confidential Information also includes comparable
     information that the Company or any of its Affiliates have received
     belonging to others or which was received by the Company or any of its
     Affiliates with any understanding that it would not be disclosed.

          11.5. EBITA. "EBITA" shall have the meaning assigned to such term in
     the Company's Restated Certificate of Incorporation.

          11.6. ERISA. "ERISA" means the federal Employee Retirement Income
     Security Act of 1974 or any successor statute, and the rules and
     regulations thereunder, and in the case of any referenced section thereof
     any successor section thereto, collectively and as from time to time
     amended and in effect.

          11.7. Intellectual Property. "Intellectual Property" means inventions,
     discoveries, developments, methods, processes, compositions, works,
     concepts and

                                      -17-

 
     ideas (whether or not patentable or copyrightable or constituting trade
     secrets) conceived, made, created, developed or reduced to practice by the
     Executive (whether alone or with others, whether or not during normal
     business hours or on or off Company premises) during the Executive's
     employment that relate to either the Business or any prospective activity
     of the Company or any of its Affiliates.

          11.8. Person. "Person" means an individual, a corporation, an
     association, a partnership, a limited liability company, an estate, a trust
     and any other entity or organization.

          11.9. Trigger Event. "Trigger Event" means any of a Disposition or
     Total Disposition (as such terms are defined in the Company's Restated
     Certificate of Incorporation) by RRD which triggers certain Tag Along and
     Drag Along Rights (as such are defined in the Company's Restated
     Certificate of Incorporation) or the exercise by any stockholder of the
     Company of the Put Right described in the Company's Restated Certificate of
     Incorporation, or the exercise by the Company of its Call Right described
     in the Company's Restated Certificate of Incorporation.

     12.  Withholding.  All payments made by the Company under this Agreement
shall be reduced by any tax or other amounts required to be withheld by the
Company under applicable law.  In addition, the Company shall be entitled to
reduce any payments by the Company of Base Salary or Bonus under this Agreement
by the amount of any tax or other amounts required to be withheld by the Company
under applicable law with respect to deemed compensation arising out of or
related to imputed interest on any loans by the Company to the Executive.

     13.  Miscellaneous.
          ------------- 

          13.1. Assignment. Neither the Company nor the Executive may make any
     assignment of this Agreement or any interest herein (provided, however,
     that nothing contained herein shall be construed to place any limitation or
     restriction on the transfer of the Company's Class A Common Stock in
     addition to any restrictions set forth in the Company's Restated
     Certificate of Incorporation, the Merger Agreement or any stockholder
     agreement applicable to the holders of such shares), by operation of law or
     otherwise, without the prior written consent of the other; provided,
     however, that the Company may assign its rights and obligations under this
     Agreement without the consent of the Executive in the event that the
     Company shall hereafter affect a reorganization, consolidate with, or merge
     into, any other Person or transfer all or substantially all of its
     properties or assets to any other Person, in which event such

                                      -18-

 
     other Person shall be deemed the "Company" hereunder for all purposes and
     provided, further that the Executive may assign his rights and obligations
     contained in Sections 4.3.1 and 4.3.4 hereof to that certain living trust
     of which Mr. Milton Bordwin is the sole trustee and which is known as the
     Cowan Stream Trust under an Indenture dated April 21, 1995, so long as such
     trust has agreed by signing this Agreement to be bound by all of the
     provisions contained herein and in the Note and Pledge Agreement. This
     Agreement shall inure to the benefit of and be binding upon the Company and
     the Executive, and their respective successors, executors, administrators,
     heirs and permitted assigns.

          13.2. Severability. If any portion or provision of this Agreement
     shall to any extent be declared illegal or unenforceable by a court of
     competent jurisdiction, then the application of such provision in such
     circumstances shall be deemed modified to permit its enforcement to the
     maximum extent permitted by law, and both the application of such portion
     or provision in circumstances other than those as to which it is so
     declared illegal or unenforceable and the remainder of this Agreement shall
     not be affected thereby, and each portion and provision of this Agreement
     shall be valid and enforceable to the fullest extent permitted by law.

          13.3. Waiver; Amendment. No waiver of any provision hereof shall be
     effective unless made in writing and signed by the waiving party. The
     failure of either party to require the performance of any term or
     obligation of this Agreement, or the waiver by either party of any breach
     of this Agreement, shall not prevent any subsequent enforcement of such
     term or obligation or be deemed a waiver of any subsequent breach. This
     Agreement may be amended or modified only by a written instrument signed by
     the Executive and the Company.

          13.4. Notices. Any and all notices, requests, demands and other
     communications provided for by this Agreement shall be in writing and shall
     be effective when delivered in person or two business days after being
     deposited in the United States mail, postage prepaid, registered or
     certified, and addressed (a) in the case of the Executive, to:

                      Mr. Rory J. Cowan                   
                      Chairman                          
                      Stream International Inc.         
                      2 Edgewater Drive                 
                      Norwood, Massachusetts  02062-4637 

                                      -19-

 
     or, (b) in the case of the Company, at its principal place of business and
     to the attention of Board of Directors; or to such other address as either
     party may specify by notice to the other.

          13.5. Entire Agreement. This Agreement constitutes the entire
     agreement between the parties with respect to the terms and conditions of
     the Executive's employment and, except as otherwise provided herein,
     supersedes all prior communications, agreements and understandings, written
     or oral, with the Company or any of its Affiliates or predecessors with
     respect to the terms and conditions of the Executive's employment.

          13.6. Headings. The headings and captions in this Agreement are for
     convenience only and in no way define or describe the scope or content of
     any provision of this Agreement.

          13.7. Counterparts. This Agreement may be executed in any number of
     counterparts, each of which shall be an original and all of which together
     shall constitute one and the same instrument.

          13.8. Governing Law. This Agreement shall be governed by and construed
     in accordance with the domestic substantive laws of The Commonwealth of
     Massachusetts without giving effect to any choice or conflict of laws
     provision or rule that would cause the application of the domestic
     substantive laws of any other jurisdiction.

          13.9. Consent to Jurisdiction. Each of the Company and the Executive,
     by its or his execution hereof, (i) hereby irrevocably submits to the
     exclusive jurisdiction of the state courts of The Commonwealth of
     Massachusetts for the purpose of any claim or action arising out of or
     based upon this Agreement or relating to the subject matter hereof, (ii)
     hereby waives, to the extent not prohibited by applicable law, and agrees
     not to assert by way of motion, as a defense or otherwise, in any such
     claim or action, any claim that it is not subject personally to the
     jurisdiction of the above-named courts, that its property is exempt or
     immune from attachment or execution, that any such proceeding brought in
     the above-named courts is improper, or that this Agreement or the subject
     matter hereof may not be enforced in or by such court, and (iii) hereby
     agrees not to commence any claim or action arising out of or based upon
     this Agreement or relating to the subject matter hereof other than before
     the above-named courts nor to make any motion or take any other action
     seeking or intending to cause the transfer or removal of any such claim or
     action to any court other than the above-named courts whether on the
     grounds of inconvenient forum or otherwise. Each of the

                                      -20-

 
     Company and the Executive hereby consents to service of process in any such
     proceeding in any manner permitted by Massachusetts law, and agrees that
     service of process by registered or certified mail, return receipt
     requested, at its address specified pursuant to Section 13.4 hereof is
     reasonably calculated to give actual notice.

     IN WITNESS WHEREOF, this Agreement has been executed by the Company, by its
duly authorized representative, and by the Executive, as of the date first above
written.

THE COMPANY:                   STREAM INTERNATIONAL INC.
                              
                               By: /s/ Robert E. Logan, Jr.
                                 --------------------------
                                 Title: Vice President
                              
THE EXECUTIVE:                 /s/ Rory J. Cowan             
                               -----------------             
                               Name: Rory J. Cowan           
                                                               
RRD:                           R.R. DONNELLEY & SONS COMPANY 
                                                               
                               By: /s/ Robert E. Logan, Jr.  
                                 ------------------------- 
                                 Title:  Vice President    
                                                               
TRUSTEE:                       /s/ Milton Bordwin            
                                  ------------------

                               Milton Bordwin, Trustee under a Trust established
                               by an indenture dated April 21, 1995, and known
                               as the Cowan Stream Trust, who by execution
                               hereof agrees to be bound by the provisions of
                               this Agreement, together with any Secured Non-
                               Recourse Promissory Note or Stock Pledge
                               Agreement required hereunder, insofar as they
                               relate to Purchased Shares and/or Pledged
                               Securities.

                                      -21-

 
Exhibit A
- ---------

[1995 Budget]


Exhibit B
- ---------

[Synergies Plan]


Exhibit C
- ---------

[Form of  Note]


Exhibit D
- ---------

[Form of Pledge Agreement]


Exhibit E
- ---------

[Form of Tax Loan Note]

                                      -22-


 
                                   EXHIBIT A
                                   ---------

                                BASE PROJECTIONS
                                ----------------


                                                     FY ENDED 12/31/95
                                                     -----------------

Sales                                                  $1,577,200,000
  
EBITA (ex synergy)                                         80,500,000



 
                                  EXHIBIT B
                                  ---------

                                 SYNERGY PLAN
                                 ------------
 
 
Synergy Plan                                             $    4,200,000

Sales                                                     1,577,200,000

EBITA (w synergy)                                            84,700,000


 
                                                                       Exhibit C
                                                                       ---------

                                    FORM OF
                   7.34% SECURED NON-RECOURSE PROMISSORY NOTE
                         ("SECURED NON-RECOURSE NOTE")
                           -------------------------  

                                (June __, 1995)

          FOR VALUE RECEIVED, the undersigned, _________________ (the
"Borrower"), hereby promises to pay to Corporate Software Incorporated, a
Delaware corporation (the "Company"), or to the legal holder of this Secured
Non-Recourse Note at the time of payment, the principal sum of
_________________ dollars ($__________) in lawful money of the United States of
America, and to pay simple interest (computed on the basis of a 365 or 366 day
year, as the case may be) on the principal amount hereof from and after the date
of this Secured Non-Recourse Note until the entire principal amount hereof has
been paid in full, at the rate of 7.34% per annum.  The entire principal amount
of indebtedness evidenced by this note, to the extent not theretofore prepaid as
provided herein, shall be repaid on the Maturity Date.  Each payment of
principal shall be accompanied by payment of any accrued and unpaid interest
thereon.

          If the date set for any payment or prepayment of principal or interest
hereunder is a Saturday, Sunday or legal holiday, then such payment or
prepayment shall be made on the next preceding business day.

          This Secured Non-Recourse Note has been delivered to evidence
indebtedness of the Borrower to the Company arising out of a loan made to the
Borrower in connection with his purchase of shares of Class A Common Stock, par
value $.01 per Share, of Stream International Inc., a Delaware corporation and
the parent of the Company (the "Parent") in accordance with the terms of the
Employment Agreement, dated as of April 21, 1995 (the "Employment Agreement"),
between Stream International Inc. and the Borrower, and this Secured Non-
Recourse Note is the "Note" of the Borrower referred to in Section 4 of the
Employment Agreement.  Capitalized terms used herein and not otherwise defined
shall have the meanings ascribed to them in the Employment Agreement. Payment of
the principal of and interest on this Secured Non-Recourse Note is secured
pursuant to the terms of a Stock Pledge Agreement, dated as of April 21,

     

 
1995, between the Borrower and the Company (the "Pledge Agreement"), reference
to which is made for a description of the collateral provided thereby and the
rights of the Company and any subsequent holder of this Secured Non-Recourse
Note in respect of such collateral.

          Recourse of the holder of this Note for payment of the principal of
and interest on this Note or any claim based thereon shall be limited solely to
the collateral held pursuant to the Pledge Agreement, and the holder of this
Note shall have no recourse to any other assets of the Borrower for such
payment, whether before or after an Event of Default.

          As used in this Note:

          (a) the term "Maturity Date" means the earliest of (i) April 21, 2000
     or, at the election of the Parent's Board of Directors and as a result of
     the completion of any public offering of shares of the Parent registered
     under the Securities Act of 1933, as amended, in connection with which the
     Borrower is given an opportunity to sell shares having a value equal to or
     greater than the amount of borrowings evidenced by this Secured Non-
     Recourse Note outstanding at the time of such offering, provided, that,
     such offering is completed prior to April 21, 2000, and (ii) the first date
     on which a Liquidity Event (as defined below) shall occur; and

          (b) the term "Liquidity Event" means any of the following:  (i) any
     sale of a majority of the capital stock or assets of the Parent (including
     without limitation a sale of a majority of the capital stock resulting from
     a Disposition (as defined in the Parent's Restated Certificate of
     Incorporation) or Total Disposition (as defined in the Parent's Restated
     Certificate of Incorporation) by R.R. Donnelley & Sons which triggers
     certain Tag Along (as defined in the Parent's Restated Certificate of
     Incorporation) and Drag Along Rights (as defined in the Parent's Restated
     Certificate of Incorporation), the exercise by any stockholder of the Put
     Right (as defined in the Parent's Restated Certificate of Incorporation) or
     the exercise by the Parent of its Call Right (as defined in the Parent's
     Restated Certificate of Incorporation) all in accordance with the
     provisions of Article Fifth of the Parent's Restated Certificate of
     Incorporation), (ii) any liquidation or

                                      -2-

 
     winding-up of the Parent or distribution of a majority of the Parent's
     assets, other than to an Affiliate of the Parent or (iii) any merger,
     consolidation or similar business combination with or into any entity other
     than an entity controlled by Bain Capital Fund IV, L.P., Bain Capital Fund
     IV-B, L.P. and Information Partners Capital Fund, L.P. (collectively, the
     "Funds") or by R.R. Donnelley & Sons Company.

     Interest on the principal amount hereof outstanding from time to time
shall be payable quarterly on the last business day of March, June, September
and December of each year commencing June 30, 1995 and on the Maturity Date;
provided, however, that, so long as the Borrower remains an employee of the
Parent and no Event of Default (as hereinafter defined) has occurred, interest
shall continue to accrue but shall not be payable until the Maturity Date.

     This Secured Non-Recourse Note is subject to the following further terms 
and conditions:

     1.  Mandatory Prepayments.  If at any time the Borrower receives any
proceeds from the sale by the Borrower of Shares to anyone (including the
Company), the proceeds from such sale of Shares shall be applied to the
prepayment first [of the accrued and unpaid interest of the Replacement Note and
then to the unpaid principal thereof second]/1/, of the prepayment of the
accrued and unpaid interest on the Tax Loan Note and then to the unpaid
principal thereof and [third][second], to the prepayment of the accrued and
unpaid interest hereon and then to the unpaid principal hereof.  For purposes of
this Section 1, the term "sale" in the context of a sale of Shares shall
include, in addition to any direct sale of Shares, any transaction (including,
without limitation, a merger, consolidation or recapitalization) pursuant to
which Shares are converted into a right to receive, in whole or partial exchange
or substitution for Shares, cash or cash equivalents.



     In addition, until such time as the entire principal amount of this
Secured Non-Recourse Note is paid in full, together with all accrued and unpaid
interest, the Borrower shall pay to the Company, for application against such
principal and interest, 30% of any and all Bonus amounts that become payable to
the Borrower

- ---------------
/1/ Bracketed language for Messrs. Rosenthal and Moore only.


                                      -3-

 
under the Employment Agreement.

     The right of the Borrower to receive proceeds upon the sale of Shares is
subject to the prior right of the Company (or other holder of this Secured Non-
Recourse Note) (i) in the case of a sale of Shares to the Company (or other
holder of this Secured Non-Recourse Note), in lieu of the Company (or such other
holder) paying the proceeds from such sale to the Borrower or his heirs,
successors or permitted assigns to set off against this Secured Non-Recourse
Note an amount equal to the Net Proceeds of such sale, or (ii) in the case of a
sale of Shares to any other person or entity (collectively, the "Transfer
Parties"), in lieu of any of such Transfer Parties paying the purchase price
therefor to the Borrower or his heirs, successors or permitted assigns, to
direct such Transfer Parties to pay an amount equal to the Net Proceeds of such
sale to the Company (or other holder of this Secured Non-Recourse Note) which
shall set off such amount against this Secured Non-Recourse Note.

     Concurrently with any prepayment (including by set-off) of any portion of
the principal amount of this Secured Non-Recourse Note pursuant to this Section
1 or Section 2 hereof, the Company (or other holder of this Secured Non-Recourse
Note) shall make a notation of such payment hereon.  If full payment of the
principal of and accrued and unpaid interest on this Secured Non-Recourse Note
is made, this Secured Non-Recourse Note shall be cancelled.  Any partial
prepayment (including by reason of set-off) shall be applied first to accrued
and unpaid interest hereon and then to the unpaid principal hereof.

     If at any time, or from time to time, after the date hereof and following
the occurrence and during the continuance of an Event of Default (as hereinafter
defined), the Borrower shall receive or shall otherwise become entitled to
receive from the Company (or other holder of this Secured Non-Recourse Note) any
cash payments, cash dividends or other cash distributions in respect of any
Shares, then and in each case, the Borrower or any of his heirs, successors or
permitted assigns to whom such distribution may be made shall, upon the receipt
thereof, return to the Company (or other holder of this Secured Non-Recourse
Note) such payments, dividends and distributions, and the Company (or other
holder of this Secured Non-Recourse Note) shall apply such amount to the
prepayment of the accrued and unpaid interest on and unpaid principal of this
Secured Non-Recourse


                                      -4-

 
Note in the manner set forth in the first paragraph of this Section 1, and the
Company (or other holder of this Secured Non-Recourse Note) shall not be
obligated to make any such cash payment, cash dividend or other cash
distribution not theretofore made to which the Borrower or any of his heirs,
successor or permitted assigns are otherwise entitled in respect of their Shares
and may, in lieu of paying such amount to the Borrower, set off the amount of
such cash payment, cash dividend or other cash distribution against the accrued
and unpaid interest on and unpaid principal of this Secured Non-Recourse Note in
the manner set forth in the third paragraph of this Section 1.

     2.  Payment and Prepayment.  All payments and prepayments of principal
of and interest on this Secured Non-Recourse Note shall be made to the Company
or its order, or to the legal holder of this Secured Non-Recourse Note or such
holder's order, in lawful money of the United States of America at the principal
offices of the Company (or at such other place as the holder hereof shall notify
the Borrower in writing).  The Borrower may, at his option, prepay this Secured
Non-Recourse Note in whole or in part at any time or from time to time without
penalty or premium.  Any prepayments of any portion of the principal amount of
this Secured Non-Recourse Note shall be accompanied by payment of all interest
accrued but unpaid hereunder.  Upon final payment of principal of and interest
on this Secured Non-Recourse Note it shall be surrendered for cancellation.  THE
PLEDGE AGREEMENT REQUIRES PAYMENT OR PREPAYMENT OF ALL OBLIGATIONS UNDER THIS
SECURED PROMISSORY NOTE AS A CONDITION PRECEDENT TO THE RELEASE OF, OR TRANSFER
OF THE BORROWER'S INTERESTS IN, THE COLLATERAL SUBJECT TO THE PLEDGE AGREEMENT,
ALL AS DESCRIBED MORE FULLY IN THE PLEDGE AGREEMENT.

     3.  Events of Default.  Upon the occurrence of any of the following events
("Events of Default"):

          (a)  Failure to pay the principal of this Secured Non-Recourse Note,
     including any prepayments required hereunder or under the Pledge Agreement
     which shall remain unremedied for ten days following the date when such
     principal payment was originally due hereunder;

          (b)  Failure to pay any interest installment due under this Secured
     Non-Recourse Note which shall remain unremedied for ten days following


                                      -5-

 
     the date when such installment was originally due hereunder; or

          (c)  Failure of the Borrower to perform the Borrower's obligations 
     (i) under the Employment Agreement which shall remain unremedied for ten
     days following notice from the Company or the Parent or (ii) under the
     Pledge Agreement;

then, and in any such event, the holder of this Secured Non-Recourse Note may
declare, by notice of default given to the Borrower, the entire principal amount
of this Secured Non-Recourse Note to be forthwith due and payable, whereupon the
entire principal amount of this Secured Non-Recourse Note outstanding and any
accrued and unpaid interest hereunder shall become due and payable without
presentment, demand, protest, notice of dishonor and all other demands and
notices of any kind, all of which are hereby expressly waived.  Upon the
occurrence of an Event of Default, the accrued and unpaid interest hereunder
shall thereafter bear the same rate of interest as on the principal hereunder,
but in no event shall such interest be charged which would violate any
applicable usury law. If an Event of Default shall occur hereunder, the Borrower
shall pay costs of collection, including reasonable attorneys' fees, incurred by
the holder in the enforcement hereof.

     No delay or failure by the holder of this Secured Non-Recourse Note in the
exercise of any right or remedy shall constitute a waiver thereof, and no single
or partial exercise by the holder hereof of any right or remedy shall preclude
other or future exercise thereof or the exercise of any other right or remedy.

     4.  Miscellaneous.
         ------------- 

          (a)  The provisions of this Secured Non-Recourse Note shall be
     governed by and construed in accordance with the laws of the Commonwealth
     of Massachusetts, without regard to the conflicts of law rules thereof.

          (b)  All notices and other communications hereunder shall be in
     writing and will be deemed to have been duly given if delivered or mailed
     in accordance with the Employment Agreement.

                                      -6-

 
          (c)  The headings contained in this Secured Non-Recourse Note are for
     reference purposes only and shall not affect in any way the meaning or
     interpretation of the provisions hereof.

     IN WITNESS WHEREOF, this Secured Non-Recourse Note has been duly executed
and delivered by the Borrower on the date first above written.


                                       _____________________________
                                       (Signature of Borrower)
Witness


______________________




                                      -7-

 
                                                                       EXHIBIT D
                                                                       ---------

                             STOCK PLEDGE AGREEMENT

          STOCK PLEDGE AGREEMENT dated as of June __, 1995 (this "Stock Pledge
Agreement"), between Rory J. Cowan (the "Pledgor") both personally and  in his
capacity as trustee under a Declaration of Trust dated as of _______ and known
as the _______ Trust (the "Trust") and Corporate Software Incorporated, a
Delaware corporation (the "Company").

                                   WITNESSETH
                                   ----------

          WHEREAS, Stream International Inc., a Delaware corporation and the
parent of the Company (the "Parent"),  has entered into an agreement,  dated as
of April 21 , 1995 (the "Employment Agreement"), between the Parent and the
Pledgor pursuant to which the Parent has agreed to sell shares of Class A Common
Stock, par value $.01 per share, of the Parent (the "Purchased Shares") to the
Pledgor and has further agreed that the Pledgor may assign his right to purchase
the Purchased Shares to the Trust.  Capitalized terms used and not otherwise
defined herein shall have the meanings ascribed to them in the Employment
Agreement, and the Pledgor hereunder is the "Executive" as such term is defined
in the Employment Agreement;

          WHEREAS, in connection with the sale of the Purchased Shares to the
Pledgor, the Company has lent to the Pledgor $__________ on a non-recourse basis
and, as evidence of the indebtedness created by such loan, the Pledgor is
delivering to the Company a duly executed 7.34% Secured Promissory Note (the
"Note") of the Pledgor in the principal amount of $____________ dated as of the
date hereof;

          WHEREAS, pursuant to the Employment Agreement, the Company has agreed
to make additional advances to the Pledgor to cover certain future tax
obligations of the Pledgor and the Pledgor has agreed to deliver to the Company
a duly executed 7.34% Secured Promissory Note (the "Tax Loan Note") on the date
the first installment of the Tax Loan is advanced;

          WHEREAS, the Pledgor wishes to grant further security and assurance to
the Company in order to secure the payment of the principal of and interest on
the Note and the Tax Loan Note (hereinafter collectively referred to as the
"Note Obligations") and to pledge to the Company the Purchased Shares to be
acquired by such Pledgor (or at such Pledgor's election, by the Trust) pursuant
to the Employment Agreement, the New Options to be granted to Pledgor pursuant
to
              

 
the Employment Agreement, certain additional shares of  and/or options to
purchase additional shares of the Parent's capital stock and certain Publicly
Traded Securities described as to issuer, type and number of shares on Exhibit A
hereto, all as more particularly described herein;

          NOW, THEREFORE, in consideration of the foregoing and for other good
and valuable consideration, the receipt and adequacy of which are hereby
acknowledged, the parties hereto agree as follows:

          1.  Pledge.  As collateral security for the full and timely payment of
the principal of and interest on the Note Obligations and all other amounts
payable by the Pledgor thereunder or under this Stock Pledge Agreement
(including, without limitation, any and all reasonable fees and expenses,
including reasonable legal fees and expenses, incurred by the Company in
connection with any exercise of its rights under the Note Obligations or
hereunder), the Pledgor hereby delivers, deposits, pledges, transfers and
assigns to the Company, in form transferable for delivery, and creates in the
Company a security interest in:

              (a) all Purchased Shares and all certificates evidencing the
Purchased Shares and other instruments or documents evidencing the same now
owned by the Pledgor and all dividends, cash, instruments and other property
from time to time received, receivable or otherwise distributed in respect of or
in exchange for any or all of the Purchased Shares;

              (b) Zero shares of Class B Common Stock of the Parent
(collectively, the "Owned Shares") and all certificates evidencing the Owned
Shares and other instruments or documents evidencing the same and all dividends,
cash, instruments and other property from time to time received, receivable or
otherwise distributed in respect of or in exchange for any or all of the Owned
Shares;

              (c) options to purchase ______ shares of Class A Common Stock and
options to purchase ______ shares of Class B Common Stock of the Parent
(collectively, the "Options") and all certificates evidencing the Options and
other instruments or documents evidencing the same and all dividends, cash,
instruments and other property from time to time received, receivable or
otherwise distributed in respect of or in exchange for any or all of the Options
including without limitation any shares of Class A Common Stock and Class B
Common Stock received upon the exercise of any Option; and

              (d) The Publicly Traded Securities described on Exhibit A hereto 
(the

                                      -2-

 
"Additional Securities") and all certificates evidencing the Additional
Securities and other instruments or documents evidencing the same and all
dividends, cash, instruments and other property from time to time received,
receivable or otherwise distributed in respect of or in exchange for any or all
of the Additional Securities.

The Purchased Shares, Owned Shares, Additional Securities and Options (together
with any securities or property delivered to the Pledgor pursuant to Section
2(b) hereof) are hereinafter collectively referred to as the "Pledged
Securities".

          The Pledgor hereby delivers to the Company appropriate undated
security transfer powers duly executed in blank for the Pledged Securities set
forth above and will deliver appropriate undated security transfer powers duly
executed in blank for the Pledged Securities to be pledged hereunder from time
to time hereafter.  The Pledgor agrees that all certificates evidencing the
Pledged Securities shall be marked with the following legend:

     THE SHARES/OPTION TO PURCHASE SHARES REPRESENTED BY THIS CERTIFICATE ARE
     SUBJECT TO THE PROVISIONS OF A STOCK PLEDGE AGREEMENT DATED AS OF APRIL 21,
     1995 BY AND BETWEEN CORPORATE SOFTWARE INCORPORATED, A DELAWARE CORPORATION
     AND A WHOLLY-OWNED SUBSIDIARY OF STREAM INTERNATIONAL INC., A DELAWARE
     CORPORATION (THE "CORPORATION"), AND THE BORROWER NAMED THEREIN, A COPY OF
     WHICH IS ON FILE AT THE OFFICES OF THE CORPORATION.

The Pledgor agrees to deliver to the Company all Pledged Securities currently
held by him in order that such legend may be placed thereon.  The Pledgor
further agrees, with respect to the Additional Securities, to deliver written
notice to each issuer of an Additional Security of the pledge of such security
to the Company.

     2.   Administration of Security.  The following provisions shall govern the
administration of the Pledged Securities:

          (a) So long as no Event of Default has occurred and is continuing (as
used herein, "Event of Default" shall mean the occurrence of any Event of
Default as defined in the Note Obligations), the Pledgor shall be entitled to
act with respect to the Pledged Securities in any manner not inconsistent with
this Stock Pledge Agreement, the Employment Agreement, the
          
                                      -3-

 
Note Obligations or any document or instrument delivered or to be delivered
pursuant to or in connection with the Employment Agreement, including
transferring the Pledged Securities to a nominee for purposes of exercising the
Options, and/or voting the Pledged Securities and receiving all cash
distributions thereon and giving consents, waivers and ratifications in respect
thereof.

          (b) If while this Stock Pledge Agreement is in effect, the Pledgor
shall become entitled to receive or shall receive any debt or equity security
certificate (including, without limitation, any certificates representing shares
of stock received in connection with the exercise of any Option, any certificate
representing a stock dividend or a distribution in connection with any
reclassification, increase or reduction of capital, or issued in connection with
any reorganization), option or right, whether as a dividend or distribution in
respect of, in substitution of, or in exchange for any Pledged Securities, the
Pledgor agrees to accept the same as the Company agent and to hold the same in
trust on behalf of and for the benefit of the Company and to deliver the same
forthwith to the Company in the exact form received, with the endorsement of the
Pledgor when necessary and/or appropriate undated security transfer powers duly
executed in blank, to be held by the Company, subject to the terms of this Stock
Pledge Agreement, as additional collateral security for the Note Obligations.
Notwithstanding the foregoing, it is agreed that the Pledgor may exercise any
option or right received as contemplated in the preceding sentence, and the
Company will exercise any such option or right upon receipt of written
instructions to that effect and any required payments or documents from the
Pledgor, and the securities received upon such exercise of any such option or
right shall thereafter be held by the Pledgor or the Company as contemplated by
the preceding sentence.

          (c) The Pledgor shall immediately upon request by the Company and in
confirmation of the security interests hereby created, execute and deliver to
the Company such further instruments, deeds, transfers, assurances and
agreements, in form and substance as the Company shall request, including any
financing statements and amendments thereto, or any other documents, as required
under Massachusetts law and any other applicable law to protect the security
interests created hereunder.

          (d) Subject to any sale by the Company or other disposition by the
Company of the Pledged Securities or other property pursuant to this Stock
Pledge Agreement and subject to Sections 5 and 6 below, the Pledged Securities
shall be returned to the Pledgor upon payment in full of the principal of and
accrued and unpaid interest on the Note Obligations.

                                      -4-

 
     3.   Remedies in Case of an Event of Default.
          --------------------------------------- 

          (a) In case an Event of Default shall have occurred and be continuing,
the Company shall have in each case all of the remedies of a secured party under
the Massachusetts Uniform Commercial Code, and, without limiting the foregoing,
shall have the right, in its sole discretion, to sell, resell, assign and
deliver all or, from time to time, any part of the Pledged Securities, or any
interest in or option or right to purchase any part thereof, on any securities
exchange on which the Pledged Securities or any of them may be listed, at any
private sale or at public auction, with or without demand of performance or
other demand, advertisement or notice of the time or place of sale or
adjournment thereof or otherwise (except that the Company shall give ten days'
notice to the Pledgor of the time and place of any sale pursuant to this Section
3), for cash, on credit or for other property, for immediate or future delivery,
and for such price or prices and on such terms as the Company shall, in its sole
discretion, determine, the Pledgor hereby waiving and releasing any and all
right or equity of redemption whether before or after sale hereunder.  At any
such sale the Company may bid for and purchase the whole or any part of the
Pledged Securities so sold free from any such right or equity of redemption.
The Company shall apply the proceeds of any such sale first to the payment of
all costs and expenses, including reasonable attorneys' fees, incurred by the
Company in enforcing its rights under this Stock Pledge Agreement, second to the
payment of accrued and unpaid interest on (i) the Tax Loan Note and (ii) the
Note and third to the payment of unpaid principal of  the (i) the Tax Loan Note
and (ii) the Note.

          (b) The Pledgor recognizes that the Company may be unable to effect a
public sale of all or a part of the Pledged Securities by reason of certain
prohibitions contained in the Securities Act of 1933, as amended (the
"Securities Act"), or in the rules and regulations promulgated thereunder or in
applicable state securities or "blue sky" laws, but may be compelled to resort
to one or more private sales to a restricted group of purchasers who will be
obliged to agree, among other things, to acquire the Pledged Securities for
their own account, for investment and not with a view to the distribution or
resale thereof.  The Pledgor understands that private sales so made may be at
prices and on other terms less favorable to the seller than if the Pledged
Securities were sold at public sale, and agrees that the Company has no
obligation to delay the sale of the Pledged Securities for the period of time
necessary to permit the registration of the Pledged Securities for public sale
under the Securities Act and under applicable state securities or "blue sky"
laws.  The Pledgor agrees that a private sale or sales made under the foregoing
circumstances shall be deemed to have been made in a commercially reasonable
manner.

                                      -5-

 
          (c) If any consent, approval or authorization of any state, municipal
or other governmental department, agency or authority should be necessary to
effectuate any sale or disposition by the Company pursuant to this Section 3 of
the Pledged Securities, the Pledgor will execute all such applications and other
instruments as may be required in connection with securing any such consent,
approval or authorization, and will otherwise use his or her best efforts to
secure the same.

          (d) Neither failure nor delay on the part of the Company to exercise
any right, remedy, power or privilege provided for herein or by statute or at
law or in equity shall operate as a waiver thereof, nor shall any single or
partial exercise of any such right, remedy, power or privilege preclude any
other or further exercise thereof or the exercise of any other right, remedy,
power or privilege.

     4.   Pledgor's Obligations Not Affected.  The obligations of the Pledgor
under this Stock Pledge Agreement shall remain in full force and effect without
regard to, and shall not be impaired or affected by:  (a) any subordination,
amendment or modification of or addition or supplement to the Employment
Agreement or the Note Obligations, or any assignment or transfer of any thereof;
(b) any exercise or non-exercise by the Company of any right, remedy, power or
privilege under or in respect of this Stock Pledge Agreement, the Employment
Agreement or the Note Obligations, or any waiver of any such right, remedy,
power or privilege; (c) any waiver, consent, extension, indulgence or other
action or inaction in respect of this Stock Pledge Agreement, the Employment
Agreement or the Note Obligations, or any assignment or transfer of any thereof;
or (d) any bankruptcy, insolvency, reorganization, arrangement, readjustment,
composition, liquidation or the like, of the Company, whether or not the Pledgor
shall have notice or knowledge of any of the foregoing.

     5.   Transfer by Pledgor.  The Pledgor will not sell, assign, transfer or
otherwise dispose of, grant any option with respect to, or mortgage, pledge or
otherwise encumber (collectively, a "Disposition") the Pledged Securities or any
interest therein except as permitted by the Company's Restated Certificate of
Incorporation (the "Charter"), the Employment Agreement and any Stockholders
Agreement to which Pledgor and the Company or its stockholders may be or become
bound.  In the event of any Disposition of Pledged Securities pursuant to and in
accordance with the terms and conditions of the Charter, the Employment
Agreement and any such Stockholders Agreement, the Company shall release such
Pledged Securities from the pledge hereunder to permit consummation of such
transaction solely to the extent that, after such release, the sum (the
"Coverage Amount") of (i) the product of the number of shares of Class A Common

                                      -6-

 
Stock owned by the Pledgor and subject to this Stock Pledge Agreement multiplied
by $30 (the "Class A Calculated Value") plus (ii) the product of the number of
shares of Class B Common Stock owned by the Pledgor and subject to this Stock
Pledge Agreement multiplied by $30 (the "Class B Calculated Value") exceeds 150%
of the aggregate principal amount of the Note Obligations of the Pledgor then
outstanding (the "Note Amount") is greater than zero.  Notwithstanding the
foregoing, (i) upon the written request of the Pledgor, the Company shall
release Additional Securities from the pledge hereunder to permit consummation
of a Disposition solely to the extent that, after such release, the Value (as
defined below) of the Additional Securities subject to this Stock Pledge
Agreement exceeds 125% of the difference between the Note Amount and a fraction,
the numerator of which is the Coverage Amount and the denominator of which is
1.5, and (ii) in the case of any Disposition in connection with the occurrence
of a Trigger Event (as such term is defined in the Employment Agreement), the
Company shall release such Pledged Securities regardless of whether the Coverage
Amount is greater than zero, provided, that any proceeds received upon such
Disposition are either pledged to the Company as additional collateral and/or
used to reduce the Note Amount so that the foregoing collateral coverage test
continues to be satisfied after giving effect to such Disposition.

     For purposes of this Section 5, (i) fully vested Options shall be treated
as exercised in determining whether any Pledged Securities shall be released,
provided, however, that the Calculated Value applicable to each share of stock
for which the Option may be exercised shall be reduced by the per share exercise
price of such Option and (ii) the Value of the Additional Securities shall be
the market value of such securities determined by reference to the per share
closing price on the date prior to the requested release of such securities as
reported by the New York Stock Exchange, American Stock Exchange or the National
Association of Securities Dealers Automatic Quotation National Market System, as
the case may be.

     6.   Adjustments to Calculated Value.  In the event of any stock dividend,
stock split, stock issuance, reverse stock split, subdivision, combination,
recapitalization, reclassification, merger, consolidation or other change in any
class of common stock of the Company, the dollar value used to determine the
Calculated Value applicable to such class of common stock shall be appropriately
adjusted to reflect such dividend, split, issuance, subdivision, combination,
recapitalization, reclassification, merger, consolidation or other change.

     7.   Attorney-in-Fact.  The Company is hereby appointed the attorney-in-
fact of the Pledgor and the Pledgor's transferees for the purpose of carrying
out the provisions of this Stock Pledge Agreement and taking any action and
executing any instrument which the Company


                                      -7-

 
reasonably may deem necessary or advisable to accomplish the purposes hereof,
including without limitation, the execution of the applications and other
instruments described in Section 3(c) hereof, which appointment as attorney-in-
fact is irrevocable as one coupled with an interest.

     8.   Termination.  Upon payment in full of the principal of and accrued and
unpaid interest on the Note Obligations and upon the due performance of and
compliance with all the provisions of the Note Obligations, this Stock Pledge
Agreement shall terminate and the Pledgor shall be entitled to the return of
such of the Pledged Securities as have not theretofore been sold, released
pursuant to Sections 5 and 6 hereof or otherwise applied pursuant to the
provisions of this Stock Pledge Agreement.

     10.  Notices.  All notices or other communications required or permitted to
be given hereunder shall be delivered as provided in the Employment Agreement.

     11.  Binding Effect, Successors and Assigns.  This Stock Pledge Agreement
shall be binding upon and inure to the benefit of the parties hereto and their
respective successors and assigns and nothing herein is intended or shall be
construed to give any other person any right, remedy or claim under, to or in
respect of this Stock Pledge Agreement.

     12.  Miscellaneous.  The Company and its assigns shall have no obligation
in respect of the Pledged Securities, except to hold and dispose of the same in
accordance with the terms of this Stock Pledge Agreement.  Neither this Stock
Pledge Agreement nor any provision hereof may be amended, modified, waived,
discharged or terminated orally, but only by an instrument in writing signed by
the party against which enforcement of the amendment, modification, waiver,
discharge or termination is sought.  The provisions of this Stock Pledge
Agreement shall be binding upon the heirs, representatives, successors and
permitted assigns of the Pledgor.  The captions in this Stock Pledge Agreement
are for convenience of reference only and shall not define or limit the
provisions hereof.  This Stock Pledge Agreement shall be governed by and
construed and enforced in accordance with the laws of the Commonwealth of
Massachusetts, without regard to the conflicts of law rules thereof.  This Stock
Pledge Agreement may be executed simultaneously in several counterparts, each of
which is an original, but all of which together shall constitute one instrument.


                                      -8-

 
     IN WITNESS WHEREOF, the parties hereto have caused this Stock Pledge
Agreement to be executed and delivered as of the date first above written.

                                       CORPORATE SOFTWARE INCORPORATED


                                       By____________________________
                                         Title:


                                       PLEDGOR


                                       _______________________________
                                       Rory J. Cowan


                                      -9-

 
                                                                       Exhibit E
                                                                       ---------

                                    FORM OF
                   7.34% SECURED NON-RECOURSE PROMISSORY NOTE
                         ("SECURED NON-RECOURSE NOTE")
                           -------------------------  

                                (June __, 1995)

     FOR VALUE RECEIVED, the undersigned, ______________ (the "Borrower"),
hereby promises to pay to Corporate Software Incorporated, a Delaware
corporation (the "Company"), or to the legal holder of this Secured Non-Recourse
Note at the time of payment, the principal sum of ___________ dollars ($_______)
in lawful money of the United States of America, and to pay simple interest
(computed on the basis of a 365 or 366 day year, as the case may be) on the
principal amount hereof from and after the date of this Secured Non-Recourse
Note until the entire principal amount hereof has been paid in full, at the rate
of 7.34% per annum.  The entire principal amount of indebtedness evidenced by
this note, to the extent not theretofore prepaid as provided herein, shall be
repaid on the Maturity Date.  Each payment of principal shall be accompanied by
payment of any accrued and unpaid interest thereon.

     If the date set for any payment or prepayment of principal or interest
hereunder is a Saturday, Sunday or legal holiday, then such payment or
prepayment shall be made on the next preceding business day.

     This Secured Non-Recourse Note has been delivered to evidence indebtedness
of the Borrower to the Company arising out of a loan made to the Borrower to
cover certain of the Borrower's tax obligations in connection with his exercise
of options to purchase shares of common stock of R.R. Donnelley & Sons Company
and the subsequent sale of the shares received upon such exercise and/or the
sale of shares of such common stock held by him in connection with the 1995
strategic alliance between Software Holdings, Inc. and the GSS Division of R.R.
Donnelley & Sons Company which required the Borrower to purchase shares of Class
A Common Stock, par value $.01 per Share, of Stream International Inc., a
Delaware corporation and the parent of the Company (the "Parent") in accordance
with the terms of the Employment Agreement, dated as of April 21, 1995 (the
"Employment Agreement"), between Stream International Inc.

 
and the Borrower, and this Secured Non-Recourse Note is the "Tax Loan Note" of
the Borrower referred to in Section 4 of the Employment Agreement.  Capitalized
terms used herein and not otherwise defined shall have the meanings ascribed to
them in the Employment Agreement.  Payment of the principal of and interest on
this Secured Non-Recourse Note is secured pursuant to the terms of a Stock
Pledge Agreement, dated as of May __, 1995, between the Borrower and the Company
(the "Pledge Agreement"), reference to which is made for a description of the
collateral provided thereby and the rights of the Company and any subsequent
holder of this Secured Non-Recourse Note in respect of such collateral.

          Recourse of the holder of this Note for payment of the principal of
and interest on this Note or any claim based thereon shall be limited solely to
the collateral held pursuant to the Pledge Agreement, and the holder of this
Note shall have no recourse to any other assets of the Borrower for such
payment, whether before or after an Event of Default.

     As used in this Note:

          (a) the term "Maturity Date" means the earliest of (i) April 21, 2000
     or, at the election of the Parent's Board of Directors and as a result of
     the completion of any public offering of shares of the Parent registered
     under the Securities Act of 1933, as amended, in connection with which the
     Borrower is given an opportunity to sell shares having a value equal to or
     greater than the amount of borrowings evidenced by this Secured Non-
     Recourse Note outstanding at the time of such offering, provided, that,
     such offering is completed prior to April 21, 2000, and (ii) the first date
     on which a Liquidity Event (as defined below) shall occur; and

          (b) the term "Liquidity Event" means any of the following:  (i) any
     sale of a majority of the capital stock or assets of the Parent (including
     without limitation a sale of a majority of the capital stock resulting from
     a Disposition (as defined in the Parent's Restated Certificate of
     Incorporation) or Total Disposition (as defined in the Parent's Restated
     Certificate of Incorporation) by R.R. Donnelley & Sons which triggers
     certain Tag Along (as defined in the Parent's Restated Certificate of
     Incorporation) and Drag Along Rights (as defined in the Parent's Restated
     Certificate of


                                      -2-

 
     Incorporation), the exercise by any stockholder of the Put Right (as
     defined in the Parent's Restated Certificate of Incorporation) or the
     exercise by the Parent of its Call Right (as defined in the Parent's
     Restated Certificate of Incorporation) all in accordance with the
     provisions of Article Fifth of the Parent's Restated Certificate of
     Incorporation), (ii) any liquidation or winding-up of the Parent or
     distribution of a majority of the Parent's assets, other than to an
     Affiliate of the Parent or (iii) any merger, consolidation or similar
     business combination with or into any entity other than an entity
     controlled by Bain Capital Fund IV, L.P., Bain Capital Fund IV-B, L.P. and
     Information Partners Capital Fund, L.P. (collectively, the "Funds") or by
     R.R. Donnelley & Sons Company.

     Interest on the principal amount hereof outstanding from time to time
shall be payable quarterly on the last business day of March, June, September
and December of each year commencing June 30, 1995 and on the Maturity Date.

     This Secured Non-Recourse Note is subject to the following further
terms and conditions:

     1.  Mandatory Prepayments.  If at any time the Borrower receives any
proceeds from the sale by the Borrower of Shares to anyone (including the
Company), the proceeds from such sale of Shares shall be applied first, to the
prepayment of the accrued and unpaid interest hereon and then to the unpaid
principal hereof.  For purposes of this Section 1, the term "sale" in the
context of a sale of Shares shall include, in addition to any direct sale of
Shares, any transaction (including, without limitation, a merger, consolidation
or recapitalization) pursuant to which Shares are converted into a right to
receive, in whole or partial exchange or substitution for Shares, cash or cash
equivalents.

     The right of the Borrower to receive proceeds upon the sale of Shares is
subject to the prior right of the Company (or other holder of this Secured Non-
Non-Recourse Note) (i) in the case of a sale of Shares to the Company (or other
holder of this Secured Non-Recourse Note), in lieu of the Company (or such other
holder) paying the proceeds from such sale to the Borrower or his heirs,
successors or permitted assigns to set off against this Secured Non-Recourse
Note an amount equal to the Net Proceeds of such sale, or (ii) in the case of a
sale of Shares to

                                      -3-

 
any other person or entity (collectively, the "Transfer Parties"), in lieu of
any of such Transfer Parties paying the purchase price therefor to the Borrower
or his heirs, successors or permitted assigns, to direct such Transfer Parties
to pay an amount equal to the Net Proceeds of such sale to the Company (or other
holder of this Secured Non-Recourse Note) which shall set off such amount
against this Secured Non-Recourse Note.

     Concurrently with any prepayment (including by set-off) of any portion
of the principal amount of this Secured Non-Recourse Note pursuant to this
Section 1 or Section 2 hereof, the Company (or other holder of this Secured Non-
Recourse Note) shall make a notation of such payment hereon.  If full payment of
the principal of and accrued and unpaid interest on this Secured Non-Recourse
Note is made, this Secured Non-Recourse Note shall be cancelled.  Any partial
prepayment (including by reason of set-off) shall be applied first to accrued
and unpaid interest hereon and then to the unpaid principal hereof.

     If at any time, or from time to time, after the date hereof and following
the occurrence and during the continuance of an Event of Default (as hereinafter
defined), the Borrower shall receive or shall otherwise become entitled to
receive from the Company (or other holder of this Secured Non-Recourse Note) any
cash payments, cash dividends or other cash distributions in respect of any
Shares, then and in each case, the Borrower or any of his heirs, successors or
permitted assigns to whom such distribution may be made shall, upon the receipt
thereof, return to the Company (or other holder of this Secured Non-Recourse
Note) such payments, dividends and distributions, and the Company (or other
holder of this Secured Non-Recourse Note) shall apply such amount to the
prepayment of the accrued and unpaid interest on and unpaid principal of this
Secured Non-Recourse Note in the manner set forth in the first paragraph of this
Section 1, and the Company (or other holder of this Secured Non-Recourse Note)
shall not be obligated to make any such cash payment, cash dividend or other
cash distribution not theretofore made to which the Borrower or any of his
heirs, successor or permitted assigns are otherwise entitled in respect of their
Shares and may, in lieu of paying such amount to the Borrower, set off the
amount of such cash payment, cash dividend or other cash distribution against
the accrued and unpaid interest on and unpaid principal of this Secured Non-
Recourse Note in the manner set forth in the third paragraph of this Section 1.


                                      -4-

 
     2.  Payment and Prepayment.  All payments and prepayments of principal of
and interest on this Secured Non-Recourse Note shall be made to the Company or
its order, or to the legal holder of this Secured Non-Recourse Note or such
holder's order, in lawful money of the United States of America at the principal
offices of the Company (or at such other place as the holder hereof shall notify
the Borrower in writing).  The Borrower may, at his option, prepay this Secured
Non-Recourse Note in whole or in part at any time or from time to time without
penalty or premium.  Any prepayments of any portion of the principal amount of
this Secured Non-Recourse Note shall be accompanied by payment of all interest
accrued but unpaid hereunder.  Upon final payment of principal of and interest
on this Secured Non-Recourse Note it shall be surrendered for cancellation.  THE
PLEDGE AGREEMENT REQUIRES PAYMENT OR PREPAYMENT OF ALL OBLIGATIONS UNDER THIS
SECURED PROMISSORY NOTE AS A CONDITION PRECEDENT TO THE RELEASE OF, OR TRANSFER
OF THE BORROWER'S INTERESTS IN, THE COLLATERAL SUBJECT TO THE PLEDGE AGREEMENT,
ALL AS DESCRIBED MORE FULLY IN THE PLEDGE AGREEMENT.

     3.  Events of Default. Upon the occurrence of any of the following events
("Events of Default"):

          (a)  Failure to pay the principal of this Secured Non-Recourse Note,
     including any prepayments required hereunder or under the Pledge Agreement,
     when due;

          (b)  Failure to pay any interest installment due under this Secured
     Non-Recourse Note which shall remain unremedied for ten days following the
     date when such installment was originally due hereunder; or

          (c)  Failure of the Borrower to perform the Borrower's obligations 
     (i) under the Employment Agreement which shall remain unremedied for ten
     days following notice from the Company or the Parent or (ii) under the
     Pledge Agreement;

then, and in any such event, the holder of this Secured Non-Recourse Note may
declare, by notice of default given to the Borrower, the entire principal amount
of this Secured Non-Recourse Note to be forthwith due and payable, whereupon the
entire principal amount of this Secured Non-Recourse Note outstanding and any


                                      -5-

 
accrued and unpaid interest hereunder shall become due and payable without
presentment, demand, protest, notice of dishonor and all other demands and
notices of any kind, all of which are hereby expressly waived.  Upon the
occurrence of an Event of Default, the accrued and unpaid interest hereunder
shall thereafter bear the same rate of interest as on the principal hereunder,
but in no event shall such interest be charged which would violate any
applicable usury law.  If an Event of Default shall occur hereunder, the
Borrower shall pay costs of collection, including reasonable attorneys' fees,
incurred by the holder in the enforcement hereof.

     No delay or failure by the holder of this Secured Non-Recourse Note in the
exercise of any right or remedy shall constitute a waiver thereof, and no single
or partial exercise by the holder hereof of any right or remedy shall preclude
other or future exercise thereof or the exercise of any other right or remedy.

     4.  Miscellaneous.
         ------------- 

          (a)  The provisions of this Secured Non-Recourse Note shall be
     governed by and construed in accordance with the laws of the Commonwealth
     of Massachusetts, without regard to the conflicts of law rules thereof.

          (b)  All notices and other communications hereunder shall be in
     writing and will be deemed to have been duly given if delivered or mailed
     in accordance with the Employment Agreement.

          (c)  The headings contained in this Secured Non-Recourse Note are for
     reference purposes only and shall not affect in any way the meaning or
     interpretation of the provisions hereof.


                                      -6-

 
          IN WITNESS WHEREOF, this Secured Non-Recourse Note has been duly
executed and delivered by the Borrower on the date first above written.


                                       _____________________________
                                       (Signature of Borrower)
Witness


______________________





                                      -7-