Exhibit 10(g)

                                 AMENDMENT TO
                   MEMORANDUM OF AGREEMENT AND UNDERSTANDING


Amendment made as of this 30th day of August, 1996 to that Memorandum of
Agreement and Understanding dated as of June 21, 1996 (the "Memorandum") by and
between Rory J. Cowan of Concord, MA ("Cowan"), on the one hand, and Stream
International Holdings, Inc., a Delaware corporation ("Stream") and R. R.
Donnelley & Sons Company, a Delaware corporation ("RRD"), on the other hand.

WHEREAS, Cowan, Stream and RRD entered into the Memorandum to set forth the
terms and conditions of the termination of Cowan's employment relationship with
each of Stream and RRD; and

WHEREAS, the parties believe it is necessary to make certain changes in the
Memorandum to more clearly reflect their intent;

NOW, THEREFORE, in consideration of the mutual promises and covenants of the
parties, and other good and valuable consideration, the receipt and adequacy of
which are hereby acknowledged, the parties have agreed and do hereby agree as
follows:

     That page 2 of the Memorandum as attached to this Amendment shall replace
     in its entirety page 2 of the Memorandum as originally executed, and that
     page 2 as attached hereto shall be deemed to have been effective from and
     after June 21, 1996, notwithstanding the later execution of this Amendment.

Except as reflected herein, all provisions of the Memorandum shall remain in
full force and effect.

Executed as of the date and year first written above.


                                   Stream International Holdings, Inc.


/s/ Rory J. Cowan                  By: /s/ Cheryl A. Francis
- -----------------------                -------------------------------
Rory J. Cowan                              Cheryl A. Francis, Director


                                   R. R. Donnelley & Sons Company


                                   By: /s/ Ann E. Weiser
                                       -------------------------------
                                           Ann E. Weiser
                                           Senior Vice President

 
     4,200 shares, respectively; and (iii) the lapse by time of restrictions
     applicable to, or the possibility of forfeiture of, a grant of restricted
     RRD Stock under an agreement dated December 12, 1991 between Cowan and RRD.
     Notwithstanding his employment status, by execution hereof, Cowan resigns
     from any and all officerships and board memberships he holds in both Stream
     and RRD, as well as any officerships and board memberships he holds in any
     entity the majority of the equity of which is owned by either of Stream or
     RRD, either directly or indirectly.

(b)  Salary, Benefits, etc.:

     (i)  Cowan shall be paid all accrued base salary, one-half the full bonus
     which would be paid to Cowan for 1996 (to be calculated and paid at such
     time in 1997 as bonuses are calculated and paid to other executives of
     Stream), pension and other benefits, and accrued vacation and reimbursed
     expenses due from Stream under the Agreement for the period ending June 30,
     1996.

     (ii)  Thereafter, in lieu of any other payments of salary and bonus under
     the Agreement or otherwise, Cowan shall be paid the amount of the "Minimum
     Guaranteed Severance" provided for in Para. 4.7 of the Agreement for and
     during the 18-month period July 1, 1996 through December 31, 1997
     ("Severance Period"). Subject to the prior agreement of Stream, Cowan may
     elect to receive prepayment of the entire sum due under said Para. 4.7 for
     the entire 18-month period, i.e., so much as remains unpaid at his time of
     election (as hereinafter provided), discounted to the date of prepayment at
     an annual discount rate equal to the interest rate of The Note (hereinafter
     defined) of 7.34%. Cowan shall give Stream two weeks' written notice of
     such election at any time during the 18-month period and Stream shall
     provide notice of its agreement within one week of receiving such notice
     from Cowan.

     (iii)  In addition to the foregoing, Cowan shall also receive the
     following:

          a.)  Should Cowan elect to continue coverage under Stream's group
          health plans from and after the Termination Date pursuant to the
          Consolidated Omnibus Budget Reconciliation Act of 1985 ("COBRA"), then
          for any such coverage provided for benefits provided under COBRA for
          calendar year 1997, Stream shall either (i) reimburse Cowan for his
          COBRA expenses, or (ii) pay Cowan's COBRA expenses directly.

          b.)  Stream shall reimburse Cowan for his expenses in securing office
          and administrative support services in the Boston area for use during
          the period beginning July 1, 1996 and ending June 30, 1997, up to a
          maximum reimbursement amount of $20,000. Such expenses shall be
          reimbursed on receipt of a copy of an invoice, with sufficient
          supporting documentation, from Cowan.

          c.)  Cowan shall be deemed to have purchased from Stream and/or RRD,
          all computer, facsimile, office supply and telephonic equipment
          currently held by Cowan at his permanent residence, and he shall be
          free to continue to use such

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