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                                                                  EXHIBIT(a)(1)


To:  PFSweb employees who are eligible option holders
From : Mark C. Layton / Chairman, CEO and Sr. Partner of PFSweb, Inc.
Date : April 30, 2001

Dear Team;

         I write to you today with exciting news. Please take a moment to
carefully read this letter and the attached documents pertaining to your stock
options to purchase PFSweb, Inc. shares.

         It would be quite an understatement to say that the last 18 months has
been a wild ride at PFSweb, Inc. Between the huge downturn in the NASDAQ market
and the change in focus at PFSweb resulting from the dot.com meltdown, our share
price has taken quite a beating. As I have said many times, there is no one less
happy than I about the way the events of this past 18 months have affected
shareholder value. But I remain bullish about the future for PFSweb, and I
believe that shareholders with a longer-term vision, who have capitalized on the
price of PFSweb shares today, will be rewarded.

         This letter is to inform you that the PFSweb, Inc. board of directors
has elected to take action to make adjustments in certain outstanding PFSweb
options. The attached document explains the adjustment(s) that will affect you
in full detail and I encourage you to read it thoroughly. In short, as a current
U.S. PFSweb employee who holds PFSweb options, you are being offered the
opportunity to exchange all of your current options that have a strike price
above $4 per share for the same number of new options that we expect to grant to
you on or about December 3, 2001 with a strike price determined by the market
price at that time.

         This exchange methodology has certain inherent risks that you should
make yourself familiar with. However, considering that most PFSweb options are
well "out of the money," the downside risks of this exchange are generally
mitigated. In any case, please read the attached materials and see your area
Partner or Harvey Achatz if you have any questions at all. The exchange
methodology is somewhat complex, but highly beneficial for the company and the
option holder. This exchange method avoids the potential of having the company
record significant compensation charges that are normally incurred when an
option strike price is lowered for an existing employee.

         Note: In order to receive the new options, you must continue your
employment at PFSweb through the new grant date in December. You will not
receive any new options if your employment terminates before that date, for any
or no reason. Further, your participation in this action is voluntary and by no
means are you required to accept this offer to exchange.

         We believe that taking this action will help insure that we retain the
experienced professionals that are an essential part of developing world class
outsourcing solutions at PFSweb today. The board is taking this action so that
our team of professionals have appropriate incentives to remain with PFSweb and
to continue to drive the future of this company and to be appropriately rewarded
for their efforts. Further, shareholders of PFSweb stock today want to


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feel confident about the stability and capabilities of the PFSweb team. The team
leading PFSweb has a great history of success together. The board felt strongly
that a better chance of long-term shareholder value would be obtained from a
proven, knowledgeable and stable team.

         I remain committed and excited about the future for PFSweb. We possess
the critical elements necessary to create a successful and meaningful public
company, those being: cash, people, a superior product, and world-class blue
chip customers. We are driving our business model to increase revenues,
eliminate excess capacity and to reach sustainable profitability. We currently
hope to reach this milestone by the middle of 2002 with ample cash to support
our operations until we reach profitability. I personally thank each of you for
your part in working towards achieving our future business plans and I know that
together we can be wildly successful.

THIS OFFER WILL BE MADE UNDER THE TERMS AND SUBJECT TO THE CONDITIONS OF THE
OFFER TO EXCHANGE AND RELATED DOCUMENTS. WE WILL DISTRIBUTE THE OFFER TO
EXCHANGE AND RELATED DOCUMENTS TO ALL EMPLOYEES WHO ARE ELIGIBLE TO PARTICIPATE
IN THE OFFER. BEFORE YOU DECIDE WHETHER TO TENDER ANY OF YOUR OPTIONS, YOU
SHOULD CAREFULLY READ THE ENTIRE OFFER TO EXCHANGE AND RELATED DOCUMENTS BECAUSE
THEY CONTAIN IMPORTANT INFORMATION ABOUT THE OFFER. WE WILL FILE THESE MATERIALS
WITH THE SECURITIES AND EXCHANGE COMMISSION AS PART OF A TENDER OFFER STATEMENT.
YOU WILL BE ABLE TO OBTAIN THESE MATERIALS AND OTHER DOCUMENTS FILED BY US WITH
THE SEC WITHOUT CHARGE ON THE SEC'S WEBSITE AT http://www.sec.gov. IN ADDITION,
YOU MAY OBTAIN A COPY OF THE DOCUMENTS REFERRED TO IN THE OFFER TO EXCHANGE,
OTHER THAN EXHIBITS TO SUCH DOCUMENT (UNLESS SUCH EXHIBITS ARE SPECIFICALLY
INCORPORATED BY REFERENCE INTO SUCH DOCUMENT) AT NO COST BY CONTACTING HARVEY
ACHATZ AT PFSWEB, INC. 500 NORTH CENTRAL EXPRESSWAY, PLANO, TX 75074
(972-881-2900 x 2130).