UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q X Quarterly report pursuant to Section 13 or 15(d) of the Securities - --- Exchange Act of 1934 For the quarterly period ended September 30, 2001 ------------------ Transition report pursuant to Section 13 or 15(d) of the Securities - --- Exchange Act of 1934 For the transition period from __________ to __________ Commission File Number 1-7120 ------ HARTE-HANKS, INC. ----------------- (Exact name of registrant as specified in its charter) Delaware 74-1677284 ------------------------------- ---------------------- (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification Number) 200 Concord Plaza Drive, San Antonio, Texas 78216 ------------------------------------------------- (Address of principal executive offices) (Zip Code) Registrant's telephone number including area code -- 210/829-9000 ------------ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes X No --- --- Indicate the number of shares outstanding of each of the issuer's classes of common stock: $1 par value, 63,032,119 shares as of October 31, 2001. 2 HARTE-HANKS, INC. AND SUBSIDIARIES TABLE OF CONTENTS FORM 10-Q REPORT September 30, 2001 <Table> <Caption> Page ---- Part I. Financial Information Item 1. Interim Condensed Consolidated Financial Statements (Unaudited) Condensed Consolidated Balance Sheets - September 30, 3 2001 and December 31, 2000 Condensed Consolidated Statements of Operations - 4 Three months ended September 30, 2001 and 2000 Condensed Consolidated Statements of Operations - 5 Nine months ended September 30, 2001 and 2000 Condensed Consolidated Statements of Cash Flows - 6 Nine months ended September 30, 2001 and 2000 Condensed Consolidated Statements of Stockholders' 7 Equity - Nine months ended September 30, 2001 and twelve months ended December 31, 2000 Notes to Unaudited Condensed Consolidated Financial 8 Statements Item 2. Management's Discussion and Analysis of Financial 13 Condition and Results of Operations Part II. Other Information Item 6. Exhibits and Reports on Form 8-K 17 (a) Exhibits (b) Reports on Form 8-K Signature 18 </Table> 3 Harte-Hanks, Inc. and Subsidiaries Condensed Consolidated Balance Sheets (in thousands, except share amounts) - -------------------------------------------------------------------------------- <Table> <Caption> (Unaudited) September 30, December 31, 2001 2000 ------------- ------------- Assets Current assets Cash and cash equivalents ................................ $ 20,022 $ 22,928 Accounts receivable, net ................................. 145,701 179,838 Inventory ................................................ 5,876 6,260 Prepaid expenses ......................................... 13,971 14,072 Current deferred income tax asset ........................ 8,102 7,648 Other current assets ..................................... 4,751 5,127 ------------- ------------- Total current assets .................................. 198,423 235,873 Property, plant and equipment, net .......................... 110,550 112,065 Goodwill and other intangibles, net ......................... 426,145 439,148 Other assets ................................................ 19,383 20,019 ------------- ------------- Total assets .......................................... $ 754,501 $ 807,105 ============= ============= Liabilities and Stockholders' Equity Current liabilities Accounts payable ......................................... $ 49,015 $ 60,069 Accrued payroll and related expenses ..................... 20,101 31,429 Customer deposits and unearned revenue ................... 37,451 42,712 Income taxes payable ..................................... 22,222 5,135 Other current liabilities ................................ 7,375 10,619 ------------- ------------- Total current liabilities ............................. 136,164 149,964 Long-term debt .............................................. 40,143 65,370 Other long-term liabilities ................................. 45,498 40,768 ------------- ------------- Total liabilities ..................................... 221,805 256,102 ------------- ------------- Stockholders' equity Common stock, $1 par value, 250,000,000 shares authorized. 78,106,103 and 76,916,339 shares issued at September 30, 2001 and December 31, 2000, respectively .................................... 78,106 76,916 Additional paid-in capital ............................... 215,985 202,222 Accumulated other comprehensive loss ..................... (1,378) (2,105) Retained earnings ........................................ 621,923 568,512 ------------- ------------- 914,636 845,545 Less treasury stock: 16,025,804 and 12,230,388 shares at cost at September 30, 2001 and December 31, 2000, respectively ....................... (381,940) (294,542) ------------- ------------- Total stockholders' equity ............................ 532,696 551,003 ------------- ------------- Total liabilities and stockholders' equity ............ $ 754,501 $ 807,105 ============= ============= </Table> See Notes to Unaudited Condensed Consolidated Financial Statements. 4 Harte-Hanks, Inc. and Subsidiaries Condensed Consolidated Statements of Operations (in thousands, except per share amounts) - -------------------------------------------------------------------------------- (Unaudited) <Table> <Caption> Three Months Ended September 30, -------------------------------- 2001 2000 ------------ ------------ Operating revenues .............................................. $ 224,130 $ 243,205 ------------ ------------ Operating expenses Payroll ..................................................... 79,232 86,852 Production and distribution ................................. 77,489 86,047 Advertising, selling, general and administrative ............ 19,059 23,676 Depreciation ................................................ 8,072 7,394 Goodwill and intangible amortization ........................ 4,232 3,836 ------------ ------------ 188,084 207,805 ------------ ------------ Operating income ................................................ 36,046 35,400 ------------ ------------ Other expenses (income) Interest expense ............................................ 637 275 Interest income ............................................. (57) (619) Other, net .................................................. 2,303 312 ------------ ------------ 2,883 (32) ------------ ------------ Income before income taxes ...................................... 33,163 35,432 Income tax expense .............................................. 13,250 14,300 ------------ ------------ Net income ...................................................... $ 19,913 $ 21,132 ============ ============ Basic: Earnings per common share ................................... $ 0.32 $ 0.31 ============ ============ Weighted-average common shares outstanding .................. 62,600 67,519 ============ ============ Diluted: Earnings per common share ................................... $ 0.31 $ 0.30 ============ ============ Weighted-average common and common equivalent shares outstanding ....................................... 64,022 69,782 ============ ============ </Table> See Notes to Unaudited Condensed Consolidated Financial Statements. 5 Harte-Hanks, Inc. and Subsidiaries Condensed Consolidated Statements of Operations (in thousands, except per share amounts) - -------------------------------------------------------------------------------- (Unaudited) <Table> <Caption> Nine Months Ended September 30, -------------------------------- 2001 2000 -------------- -------------- Operating revenues ......................................... $ 684,904 $ 704,955 -------------- -------------- Operating expenses Payroll ................................................ 253,722 260,151 Production and distribution ............................ 230,349 242,761 Advertising, selling, general and administrative ....... 59,978 68,523 Depreciation ........................................... 23,769 21,050 Goodwill and intangible amortization ................... 12,629 11,073 -------------- -------------- 580,447 603,558 -------------- -------------- Operating income ........................................... 104,457 101,397 -------------- -------------- Other expenses (income) Interest expense ....................................... 2,370 749 Interest income ........................................ (271) (1,644) Other, net ............................................. 3,914 1,125 -------------- -------------- 6,013 230 -------------- -------------- Income before income taxes ................................. 98,444 101,167 Income tax expense ......................................... 39,332 40,886 -------------- -------------- Net income ................................................. $ 59,112 $ 60,281 ============== ============== Basic: Earnings per common share .............................. $ 0.93 $ 0.89 ============== ============== Weighted-average common shares outstanding ............. 63,577 68,043 ============== ============== Diluted: Earnings per common share .............................. $ 0.91 $ 0.86 ============== ============== Weighted-average common and common equivalent shares outstanding .................................. 65,155 70,192 ============== ============== </Table> See Notes to Unaudited Condensed Consolidated Financial Statements. 6 Harte-Hanks, Inc. and Subsidiaries Condensed Consolidated Statements of Cash Flows (in thousands) - -------------------------------------------------------------------------------- (Unaudited) <Table> <Caption> Nine Months Ended September 30, -------------------------------- 2001 2000 ------------ ------------ Operating Activities Net income ............................................................. $ 59,112 $ 60,281 Adjustments to reconcile net income to cash provided by operating activities: Depreciation ........................................................ 23,769 21,050 Goodwill and intangible amortization ................................ 12,629 11,073 Amortization of option-related compensation ......................... 158 418 Deferred income taxes ............................................... 2,918 3,878 Other, net .......................................................... 4,026 961 Changes in operating assets and liabilities, net of acquisitions: Decrease (increase) in accounts receivable, net ..................... 34,137 (6,220) Decrease in inventory ............................................... 384 837 Decrease (increase) in prepaid expenses and other current assets ................................................... 477 (246) Decrease in accounts payable ........................................ (10,348) (12,874) Increase (decrease) in other accrued expenses and other current liabilities .................................... (1,486) 2,524 Other, net .......................................................... 242 (5,406) ------------ ------------ Net cash provided by operating activities ........................ 126,018 76,276 ------------ ------------ Investing Activities Acquisitions .......................................................... (453) (9,207) Purchases of property, plant and equipment ............................ (23,503) (26,125) Proceeds from sale of property, plant and equipment ................... 682 144 Net sales and maturities of available-for-sale investments ...................................... -- 88 ------------ ------------ Net cash used in investing activities ............................ (23,274) (35,100) ------------ ------------ Financing Activities Long-term borrowings ................................................... 242,000 3,288 Repayment of long-term borrowings ...................................... (267,000) (5,000) Issuance of common stock ............................................... 7,330 4,369 Purchase of treasury stock ............................................. (82,336) (33,406) Issuance of treasury stock ............................................. 57 61 Dividends paid ......................................................... (5,701) (5,099) ------------ ------------ Net cash used in financing activities ............................ (105,650) (35,787) ------------ ------------ Net increase (decrease) in cash ........................................ (2,906) 5,389 Cash and cash equivalents at beginning of year ......................... 22,928 35,196 ------------ ------------ Cash and cash equivalents at end of period ............................. $ 20,022 $ 40,585 ============ ============ </Table> See Notes to Unaudited Condensed Consolidated Financial Statements. 7 Harte-Hanks, Inc. and Subsidiaries Condensed Consolidated Statements of Stockholders' Equity (2001 Unaudited) - -------------------------------------------------------------------------------- <Table> <Caption> Accumulated Additional Other Total Common Paid-In Retained Treasury Comprehensive Stockholders' Stock Capital Earnings Stock Income (Loss) Equity ----------- ----------- --------- --------- ------------- ------------- Balance at December 31, 1999 ...... $ 76,392 $ 197,454 $ 493,362 $(201,906) $ 12,316 $ 577,618 Common stock issued- employee benefit plans ....... 196 3,809 -- -- -- 4,005 Exercise of stock options ......... 328 2,173 -- -- -- 2,501 Tax benefit of options exercised .................... -- 1,581 -- -- -- 1,581 Dividends paid ($0.10 per share) ....................... -- -- (6,736) -- -- (6,736) Treasury stock repurchase ......... -- -- -- (92,706) -- (92,706) Treasury stock issued ............. -- 11 -- 70 -- 81 Warrants repurchased (net of tax of $1,511) ............... -- (2,806) -- -- -- (2,806) Comprehensive income, net of tax: Net income ................... -- -- 81,886 -- -- 81,886 Foreign currency translation adjustment ... -- -- -- -- (1,208) (1,208) Change in net unrealized gain (loss) on long-term investments, net of reclassification adjustments (net of tax of $7,115) ........... -- -- -- -- (13,213) (13,213) ----------- Total comprehensive income ........ 67,465 ----------- ----------- --------- --------- ------------- ------------- Balance at December 31, 2000 ...... $ 76,916 $ 202,222 $ 568,512 $(294,542) $ (2,105) $ 551,003 Common stock issued- employee benefit plans ....... 136 2,525 -- -- -- 2,661 Exercise of stock options for cash and by surrender of shares .......... 1,054 5,211 -- (5,114) -- 1,151 Tax benefit of options exercised .................... -- 6,022 -- -- -- 6,022 Dividends paid ($0.09 per share) ....................... -- -- (5,701) -- -- (5,701) Treasury stock repurchase ......... -- -- -- (82,336) -- (82,336) Treasury stock issued ............. -- 5 -- 52 -- 57 Comprehensive income, net of tax: Net income ................... -- -- 59,112 -- -- 59,112 Foreign currency translation adjustment ... -- -- -- -- (170) (170) Change in net unrealized gain (loss) on long-term investments, net of reclassification adjustments (net of tax of $483) ............. -- -- -- -- 897 897 ------------- Total comprehensive income ........ 59,839 ----------- ----------- --------- --------- ------------- ------------- Balance at September 30, 2001 ......................... $ 78,106 $ 215,985 $ 621,923 $(381,940) $ (1,378) $ 532,696 =========== =========== ========= ========= ============= ============= </Table> See Notes to Unaudited Condensed Consolidated Financial Statements. 8 Harte-Hanks, Inc. and Subsidiaries Notes to Unaudited Condensed Consolidated Financial Statements NOTE A - BASIS OF PRESENTATION The accompanying unaudited Condensed Consolidated Financial Statements include the accounts of Harte-Hanks, Inc. and subsidiaries (the "Company"). The statements have been prepared in accordance with accounting principles generally accepted in the United States of America for interim financial information and with the instructions to Form 10-Q and Rule 10-01 of Regulation S-X. Accordingly, they do not include all of the information and disclosure required by accounting principles generally accepted in the United States of America for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring adjustments) considered necessary for a fair presentation have been included. Operating results for the three months and nine months ended September 30, 2001 are not necessarily indicative of the results that may be expected for the year ending December 31, 2001. For further information, refer to the consolidated financial statements and footnotes included in the Company's annual report on Form 10-K for the year ended December 31, 2000. Certain prior period amounts have been reclassified for comparative purposes. NOTE B - INCOME TAXES The Company's quarterly and nine month income tax provision of $13.3 million and $39.3 million, respectively, was calculated using an effective income tax rate of approximately 40.0%. The Company's effective income tax rate is derived by estimating pretax income and income tax expense for the year ending December 31, 2001. The effective income tax rate calculated is higher than the federal statutory rate of 35% due to the addition of state taxes and to certain expenses recorded for financial reporting purposes (primarily goodwill amortization) which are not deductible for federal income tax purposes. 9 NOTE C - EARNINGS PER SHARE A reconciliation of basic and diluted earnings per share (EPS) is as follows: <Table> <Caption> Three Months Ended September 30, In thousands, except per share amounts 2001 2000 ---------- ---------- BASIC EPS Net Income ........................................................ $ 19,913 $ 21,132 ========== ========== Weighted-average common shares outstanding used in earnings per share computations ......................... 62,600 67,519 ========== ========== Earnings per common share ......................................... $ 0.32 $ 0.31 ========== ========== DILUTED EPS Net Income ........................................................ $ 19,913 $ 21,132 ========== ========== Shares used in diluted earnings per share computations ............ 64,022 69,782 ========== ========== Earnings per common share ......................................... $ 0.31 $ 0.30 ========== ========== Computation of shares used in earnings per share computations: Average outstanding common shares ................................. 62,600 67,519 Average common equivalent shares - dilutive effect of option shares ................................ 1,422 2,263 ---------- ---------- Shares used in diluted earnings per share computations ............ 64,022 69,782 ========== ========== </Table> <Table> <Caption> Nine months ended September 30, In thousands, except per share amounts 2001 2000 ------------ ------------ BASIC EPS Net Income ........................................................ $ 59,112 $ 60,281 ============ ============ Weighted-average common shares outstanding used in earnings per share computations ......................... 63,577 68,043 ============ ============ Earnings per common share ......................................... $ 0.93 $ 0.89 ============ ============ DILUTED EPS Net Income ........................................................ $ 59,122 $ 60,281 ============ ============ Shares used in diluted earnings per share computations ............ 65,155 70,192 ============ ============ Earnings per common share ......................................... $ 0.91 $ 0.86 ============ ============ Computation of shares used in earnings per share computations: Average outstanding common shares ................................. 63,577 68,043 Average common equivalent shares - dilutive effect of option shares ................................ 1,578 2,149 ------------ ------------ Shares used in diluted earnings per share computations ............ 65,155 70,192 ============ ============ </Table> As of September 30, 2001 the Company had approximately 1,202,000 antidilutive market price options outstanding, which have been excluded from the EPS calculations. 10 NOTE D - BUSINESS SEGMENTS Harte-Hanks is a highly focused targeted media company with operations in two segments - direct and interactive marketing and shoppers. <Table> <Caption> Three Months Ended September 30 In thousands 2001 2000 ------------ ------------ Operating revenues Direct Marketing ........................ $ 143,474 $ 165,608 Shoppers ................................ 80,656 77,597 ------------ ------------ Total operating revenues ............ $ 224,130 $ 243,205 ============ ============ Operating Income Direct Marketing ........................ $ 20,624 $ 21,544 Shoppers ................................ 17,597 15,603 Corporate Activities .................... (2,175) (1,747) ------------ ------------ Total operating income .............. $ 36,046 $ 35,400 ============ ============ Income before income taxes Operating income ........................ $ 36,046 $ 35,400 Interest expense ........................ (637) (275) Interest income ......................... 57 619 Other, net .............................. (2,303) (312) ------------ ------------ Total income before income taxes .... $ 33,163 $ 35,432 ============ ============ </Table> <Table> <Caption> Nine Months Ended September 30 In thousands 2001 2000 ------------ ------------ Operating revenues Direct Marketing ........................ $ 449,021 $ 481,150 Shoppers ................................ 235,883 223,805 ------------ ------------ Total operating revenues ............ $ 684,904 $ 704,955 ============ ============ Operating Income Direct Marketing ........................ $ 63,380 $ 65,094 Shoppers ................................ 47,811 42,549 Corporate Activities .................... (6,734) (6,246) ------------ ------------ Total operating income .............. $ 104,457 $ 101,397 ============ ============ Income before income taxes Operating income ........................ $ 104,457 $ 101,397 Interest expense ........................ (2,370) (749) Interest income ......................... 271 1,644 Other, net .............................. (3,914) (1,125) ------------ ------------ Total income before income taxes .... $ 98,444 $ 101,167 ============ ============ </Table> 11 NOTE E - RECENT ACCOUNTING PRONOUNCEMENTS In July 2001, the Financial Accounting Standards Board issued Statement of Financial Accounting Standards (SFAS) No. 141, "Business Combinations", and SFAS No. 142, "Goodwill and Other Intangible Assets". SFAS No. 141 requires that the purchase method of accounting be used for all business combinations initiated after June 30, 2001 as well as all purchase method business combinations completed after June 30, 2001. SFAS No. 141 also specifies criteria intangible assets acquired in a purchase method business combination must meet to be recognized and reported apart from goodwill, noting that any purchase price allocable to an assembled workforce may not be accounted for separately. SFAS No. 142 will require that goodwill and intangible assets with indefinite useful lives no longer be amortized, but instead tested for impairment at least annually in accordance with the provisions of SFAS No. 142. SFAS No. 142 will also require that intangible assets with definite useful lives be amortized over their respective estimated useful lives to their estimated residual values, and reviewed for impairment in accordance with SFAS No. 121, "Accounting for the Impairment of Long-lived Assets and for Long-lived Assets to be Disposed Of". The Company is required to adopt the provisions of SFAS No. 141 immediately, except with regard to business combinations initiated prior to July 1, 2001 and SFAS No. 142 effective January 1, 2002. Furthermore, any goodwill and any intangible asset determined to have an indefinite useful life that are acquired in a purchase business combination completed after June 30, 2001 will not be amortized, but will continue to be evaluated for impairment in accordance with the appropriate pre-SFAS No. 142 accounting literature. Goodwill and intangible assets acquired in business combinations completed before July 1, 2001 will continue to be amortized prior to the adoption of SFAS No. 142. SFAS No. 141 will require, upon adoption of SFAS No. 142, that the Company evaluate its existing intangible assets and goodwill that were acquired in a prior purchase business combination, and to make any necessary reclassifications in order to conform with the new criteria in SFAS No. 141 for recognition apart from goodwill. Upon adoption of SFAS No. 142, the Company will be required to reassess the useful lives and residual values of all intangible assets acquired in purchase business combinations, and make any necessary amortization period adjustments by the end of the first interim period after adoption. In addition, to the extent an intangible asset is identified as having an indefinite useful life, the Company will be required to test the intangible asset for impairment in accordance with the provisions of SFAS No. 142 within the first interim period. Any impairment loss will be measured as of the date of adoption and recognized as the cumulative effect of a change in accounting principle in the first interim period. In connection with the transitional goodwill impairment evaluation, SFAS No. 142 will require the Company to perform an assessment of whether there is an indication that goodwill and equity-method goodwill is impaired as of the date of adoption. To accomplish this, the Company must identify its reporting units and determine the carrying value of each reporting unit by assigning the assets and liabilities, including the existing goodwill and intangible assets, to those reporting units as of the date of adoption. The Company will then have up to six months from the date of adoption to determine the fair value of each reporting unit and compare it to the reporting unit's carrying amount. To the extent a reporting unit's carrying amount exceeds its fair value, an indication exists that the reporting unit's goodwill may be impaired and the Company must perform the second step of the transitional impairment test. In the second step, the Company must compare the implied fair value of the reporting unit's goodwill, determined by allocating the reporting unit's fair value to all of it assets (recognized and unrecognized) and liabilities in a manner similar to a purchase price allocation in accordance with SFAS No. 141, to its carrying amount, both of which would be measured as of the date of adoption. This second step is required to be completed as soon as possible, but no later than the end of the year of adoption. Any transitional impairment loss will be recognized as the cumulative effect of a change in accounting principle in the Company's statement of operations. As of the date of adoption, the Company expects to have unamortized goodwill in the amount of $418.2 million and unamortized identifiable intangible assets in the amount of $3.9 million, all of which will be subject to the transition provisions of SFAS No. 141 and 142. Amortization expense related to goodwill was $14.8 million and $12.2 million for the year ended December 31, 2000 and the nine months ended September 30, 2001, respectively. Because of the extensive effort needed to comply with adopting SFAS No. 141 and 142, it is not practicable to reasonably estimate the impact of adopting these Statements on the Company's financial statements at the date of this report, including whether any transitional impairment losses will be required to be recognized as the cumulative effect of a change in accounting principle. 12 SFAS No. 143, "Accounting for Asset Retirement Obligations," issued in June 2001, addresses financial accounting and reporting for obligations associated with the retirement of tangible long-lived obligations associated with the retirement of long-lived assets that result from the acquisition, construction, development and/or normal use of the asset. SFAS No. 143 requires that the fair value of a liability for an asset retirement obligation be recognized in the period in which it is incurred if a reasonable estimate of fair value can be made. The Company will adopt SFAS No. 143 as of January 1, 2003. At this time the Company does not believe that the adoption of SFAS No. 143 will have a material impact on its financial statements. SFAS No. 144, "Accounting for the Impairment or Disposal of Long-Lived Assets," issued in August 2001, addresses financial accounting and reporting for the impairment or disposal of long-lived assets. SFAS No. 144 supersedes both SFAS No. 121 and APB Opinion No. 30, and establishes a single accounting model for long-lived assets to be disposed of by sale. The Company will adopt SFAS No. 144 as of January 1, 2002. At this time the Company does not believe that the adoption of SFAS No. 144 will have a material impact on its financial statements. 13 2. Management's Discussion and Analysis of Financial Condition and Results of Operations - ------------------------------------------------------------------------------- RESULTS OF OPERATIONS Operating results were as follows: <Table> <Caption> THREE MONTHS ENDED NINE MONTHS ENDED In thousands SEPT. 30, 2001 SEPT. 30, 2000 CHANGE SEPT. 30, 2001 SEPT. 30, 2000 CHANGE -------------- -------------- ------ -------------- -------------- ------ Revenues $ 224,130 243,205 -7.8% $ 684,904 $ 704,955 -2.8% Operating expenses 188,084 207,805 -9.5% 580,447 603,558 -3.8% -------------- -------------- -------------- -------------- Operating income $ 36,046 $ 35,400 1.8% $ 104,457 $ 101,397 3.0% ============== ============== ============== ============== Net income $ 19,913 $ 21,132 -5.8% $ 59,112 $ 60,281 -1.9% ============== ============== ============== ============== Diluted earnings per share $ 0.31 $ 0.30 3.3% $ 0.91 $ 0.86 5.8% ============== ============== ============== ============== </Table> Consolidated revenues declined 7.8% to $224.1 million while operating income grew 1.8% to $36.0 million in the third quarter of 2001 when compared to the third quarter of 2000. Overall operating expenses compared to 2000 decreased 9.5% to $188.1 million. Net income declined 5.8% to $19.9 million in the third quarter of 2001 when compared to the third quarter of 2000. Diluted earnings per share grew 3.3% to 31 cents per share, compared to 30 cents per share. The net income decline resulted from the growth in operating income offset by $0.9 million in net interest expense and $2.0 million of write-downs on equity investments. DIRECT MARKETING Direct and interactive marketing operating results were as follows: <Table> <Caption> THREE MONTHS ENDED NINE MONTHS ENDED In thousands SEPT. 30, 2001 SEPT. 30, 2000 CHANGE SEPT. 30, 2001 SEPT. 30, 2000 CHANGE -------------- -------------- ------ -------------- -------------- ------ Revenues $ 143,474 $ 165,608 -13.4% $ 449,021 $ 481,150 -6.7% Operating expenses 122,850 144,064 -14.7% 385,641 416,056 -7.3% -------------- -------------- -------------- -------------- Operating income $ 20,624 $ 21,544 -4.3% $ 63,380 $ 65,094 -2.6% ============== ============== ============== ============== </Table> Direct and interactive marketing revenues decreased $22.1 million, or 13.4%, in the third quarter of 2001 compared to 2000. These results reflect declines in almost all of direct and interactive marketing's vertical markets, including declines in the segment's largest vertical markets, retail, financial services and high tech/telecom. The overall decline was partially offset by strong growth in revenues from the pharmaceutical industry. Both Customer Relationship Management (CRM) and Marketing Services revenues declined from the prior year. CRM experienced revenue declines in data processing, agency, fulfillment, consulting, telesales and brokered customer list business, partially offset by increased software revenue and increased revenues attributable to acquisitions. Marketing Services experienced revenue declines in its targeted mail, logistics, and personalized direct mail. Operating expenses decreased $21.2 million, or 14.7%, in the third quarter of 2001 compared to 2000. The overall decrease in operating expenses was primarily due to the Company's continuing efforts to manage its cost structure during the current difficult economic environment and to control discretionary costs. Production and distribution costs decreased $9.0 million due to decreased volumes and better pricing obtained from vendors. Also contributing to the decreased operating expenses were decreased labor costs of $7.8 due to a smaller workforce. General and administrative expense decreased $5.5 million due to decreased employee and professional services expenses. Depreciation and amortization expense increased $1.1 million due to goodwill associated with prior year acquisitions and depreciation of new capital investments to support future growth. Operating expenses were also impacted by prior year acquisitions. Direct and interactive marketing revenues decreased $32.1 million, or 6.7%, in the first nine months of 2001 compared to the first nine months of 2000. Both CRM and Marketing 14 Services experienced decreased revenues in the first nine months of 2001. Overall, these results were impacted by declines in almost all of direct and interactive marketing's vertical markets, including declines in the segment's largest vertical markets, retail, financial services and high tech/telecom. Partially offsetting these declines were revenues attributable to prior year acquisitions and strong revenue growth in the health care and pharmaceutical industries. Operating expenses decreased $30.4 million, or 7.3%, in the first nine months of 2001 compared to the first nine months of 2000. The overall decrease in operating expenses was primarily due to the Company's efforts to manage its cost structure during the current difficult economic environment and to control discretionary costs. Production and distribution costs decreased $16.5 million due to decreased volumes and better pricing obtained from vendors. Also contributing to the decreased operating expenses were decreased labor costs of $8.1 million due to a smaller workforce. General and administrative expense decreased $10.3 million primarily due to decreased employee and professional services expenses. Depreciation and amortization expense increased $4.4 million due to goodwill associated with prior year acquisitions and new capital investment to support future growth. Operating expenses were also impacted by prior year acquisitions. SHOPPERS Shopper operating results were as follows: <Table> <Caption> THREE MONTHS ENDED NINE MONTHS ENDED In thousands SEPT. 30, 2001 SEPT. 30, 2000 CHANGE SEPT. 30, 2001 SEPT. 30, 2000 CHANGE -------------- -------------- ------ -------------- -------------- ------ Revenues $ 80,656 $ 77,597 3.9% $ 235,883 $ 223,805 5.4% Operating expenses 63,059 61,994 1.7% 188,072 181,256 3.8% -------------- -------------- -------------- -------------- Operating income $ 17,597 $ 15,603 12.8% $ 47,811 $ 42,549 12.4% ============== ============== ============== ============== </Table> Shopper revenues increased $3.1 million, or 3.9%, in the third quarter of 2001 compared to 2000. Revenue increases were the result of improved sales in established markets as well as new year-over-year geographic expansions into new neighborhoods in both California and Florida. From a product-line perspective, Shoppers had growth in both its in-book products, primarily core sales and real estate related advertising, and its distribution products, primarily 4-color glossy heatset flyers. In the quarter, Shoppers experienced declines in its in-book employment advertising section and in its coupon book and print-and-deliver product lines. Operating expenses increased $1.1 million, or 1.7%, in the third quarter of 2001 compared to 2000. The increase in operating expenses was primarily due to additional promotion costs of $0.8 million and increased production costs of $0.4 million, including increased postage of $0.3 million due to higher postage rates and increased insurance costs of $0.5 million. Labor costs decreased $0.2 million in the quarter, partially offsetting the increased operating expenses. Shopper revenues increased $12.1 million, or 5.4%, in the first nine months of 2001 compared to the first nine months of 2000. Revenue increases were the result of improved sales in established markets as well as new year-over-year geographic expansions into new neighborhoods in both California and Florida. From a product-line perspective, Shoppers had growth in both its in-book products, primarily core sales and real estate and employment related advertising, and its distribution products, primarily pre-printed inserts and 4-color glossy heatset flyers. In the first nine months of 2000, Shoppers experienced slowdowns in its in-book automotive advertising section and its coupon book and print-and-deliver product lines. Operating expenses increased $6.8 million, or 3.8%, in the first nine months of 2001 compared to the first nine months of 2000. The increase in operating expenses was primarily due to increases in labor costs of $1.2 million, additional promotion costs of $2.3 million and additional production costs of $4.1 million, including increased postage of $2.8 million due to increased volumes and higher postage rates, and increased paper costs of $0.9 million due to higher paper rates. 15 Other Income and Expense During the first nine months of 2001 the Company recorded losses of approximately $2.7 million on the write-down of investments which are classified as available-for-sale and $1.0 million on the write-down of an investment which was being accounted for under the cost method. These investments were written down due to the fact that their estimated fair values fell below their carrying values for a period of time that was viewed as other than temporary by the Company's management. Interest Expense/Interest Income Interest income decreased $0.6 million in the third quarter of 2001 and $1.4 million in the first nine months of 2001 when compared to the same periods in 2000. These decreases were due to larger cash and investment balances and higher interest rates during the first nine months of 2000. Interest expense increased $0.4 million in the third quarter of 2001 and $1.6 million in the first nine months of 2001 over the same periods in 2000. The increase was primarily due to higher debt levels during the first nine months of 2001, the proceeds of which were primarily used to repurchase the Company's stock. Income Taxes The Company's income tax expense decreased $1.1 million in the third quarter of 2001 and $1.6 million in the first nine months of 2001 compared to the same periods in 2000. This decrease was due primarily to the lower pre-tax income levels. The effective tax rate was 40.0% for the third quarter and the first nine months of 2001 compared to 40.4% for the same periods in 2000. Liquidity and Capital Resources Cash provided by operating activities for the nine months ended September 30, 2001 was $126.0 million, compared to $76.3 million for the nine months ended September 30, 2000. The increase in 2001 primarily related to increased collections of a higher accounts receivable balance at December 31, 2000 than at December 31, 1999. Net cash outflows from investing activities were $23.3 million for the first nine months of 2001 compared to net cash outflows of $35.1 million for the first nine months of 2000. The cash outflows in 2001 primarily relate to purchases of fixed assets, while the cash outflows in 2000 were attributable to purchases of fixed assets and acquisitions. Net cash outflows from financing activities were $105.7 million in 2001 compared to net cash outflows of $35.8 million in 2000. The cash outflow in 2001 is attributable primarily to the repurchase of the Company's stock and net repayments of borrowings, while the cash outflow in 2000 primarily related to the repurchase of the Company's stock. Capital resources are also available from and provided through the Company's two unsecured credit facilities. These credit facilities, two $100 million variable rate, revolving loan commitments, were put in place on November 4, 1999. All borrowings under the $100 million revolving Three-Year Credit Agreement are to be repaid by November 4, 2002. On November 2, 2001 the Company was granted a 364-day extension to its $100 million revolving 364-Day Credit Agreement. All borrowings under the 364-Day Credit Agreement are to be repaid by November 1, 2002. As of September 30, 2001, the Company had $170 million of unused borrowing capacity under these two credit facilities. Management believes that its credit facilities, together with cash provided from operating activities, will be sufficient to fund operations and anticipated acquisitions and capital service needs for the foreseeable future. Factors That May Affect Future Results and Financial Condition From time to time, in both written reports and oral statements by senior management, the Company may express its expectations regarding its future performance. These "forward-looking statements" are inherently uncertain, and investors should realize that events could turn out to be other than what senior management expected. Set forth below are some key factors which could affect the Company's future performance, including its revenues, net 16 income and earnings per share; however, the risks described below are not the only ones the Company faces. Additional risks and uncertainties that are not presently known, or that the Company currently considers immaterial, could also impair the Company's business operations. Legislation -- There could be a material adverse impact on the Company's direct and interactive marketing business due to the enactment of legislation or industry regulations arising from public concern over consumer privacy issues. Restrictions or prohibitions could be placed upon the collection and use of information that is currently legally available. Data Suppliers -- There could be a material adverse impact on the Company's direct and interactive marketing business if owners of the data the Company uses were to withdraw the data. Data providers could withdraw their data if there is a competitive reason to do so or if legislation is passed restricting the use of the data. Acquisitions -- In recent years the Company has made a number of acquisitions in its direct and interactive marketing segment, and it expects to pursue additional acquisition opportunities. Acquisition activities, even if not consummated, require substantial amounts of management time and can distract from normal operations. In addition, there can be no assurance that the synergies and other objectives sought in acquisitions will be achieved. Competition -- Direct and interactive marketing is a rapidly evolving business, subject to periodic technological advancements, high turnover of customer personnel who make buying decisions, and changing customer needs and preferences. Consequently, the Company's direct and interactive marketing business faces competition in both of its sectors -- CRM and Marketing Services. The Company's shopper business competes for advertising, as well as for readers, with other print and electronic media. Competition comes from local and regional newspapers, magazines, radio, broadcast and cable television, shoppers and other communications media that operate in the Company's markets. The extent and nature of such competition are, in large part, determined by the location and demographics of the markets targeted by a particular advertiser, and the number of media alternatives in those markets. Failure to continually improve the Company's current processes and to develop new products and services could result in the loss of the Company's customers to current or future competitors. In addition, failure to gain market acceptance of new products and services could adversely affect the Company's growth. Qualified Personnel -- The Company believes that its future prospects will depend in large part upon its ability to attract, train and retain highly skilled technical, client services and administrative personnel. While dependent on employment levels and general economic conditions, qualified personnel historically have been in great demand and from time to time in the foreseeable future will likely remain a limited resource. Postal Rates and Service -- The Company's shoppers and direct and interactive marketing services depend on the United States Postal Service ("USPS") to deliver products. The Company's shoppers are delivered by standard mail, and postage is the second largest expense, behind payroll, in the Company's shopper business. The present standard postage rates went into effect in the third quarter of 2001 and are expected to increase in the second half of 2002. Future postage rates may also be impacted by the USPS's response to recent threats to the postal system. Overall shopper postage costs are expected to grow moderately as a result of this increase as well as anticipated increases in circulation and insert volumes. Postal rates also influence the demand for the Company's direct and interactive marketing services even though the cost of mailings is borne by the Company's customers and is not directly reflected in the Company's revenues or expenses. Paper Prices -- Paper represents a substantial expense in the Company's shopper operations. In recent years newsprint prices have fluctuated widely, and such fluctuations can materially affect the results of the Company's operations. Economic Conditions -- Changes in national economic conditions, such as events following the September 11, 2001 attacks, can affect levels of advertising expenditures generally, and such changes can affect each of the Company's businesses. In addition, revenues from the Company's shopper business are dependent to a large extent on local advertising expenditures in the markets in which they operate. Such expenditures are substantially affected by the 17 strength of the local economies in those markets. Direct and interactive marketing revenues are dependent on national and international economics. PART II. OTHER INFORMATION Item 6. Exhibits and Reports on Form 8-K (a) Exhibits. See index to Exhibits on Page 19. (b) No Form 8-K has been filed during the three months ended September 30, 2001. 18 SIGNATURE Pursuant to the requirements of the Securities Exchange Act of 1934, the Company has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized. HARTE-HANKS, INC. November 14, 2001 /s/ Jacques D. Kerrest ----------------- --------------------------------------- Date Jacques D. Kerrest Senior Vice President, Finance and Chief Financial Officer EXHIBIT INDEX <Table> <Caption> Exhibit No. Description of Exhibit Page No. - ------- --------------------------------------------------------------- -------- 3(a) Amended and Restated Certificate of Incorporation (filed as Exhibit 3(a) to the Company's Form 10-K for the year ended December 31, 1993 and incorporated by reference herein). *3(b) Second Amended and Restated Bylaws 22 3(c) Amendment dated April 30, 1996 to Amended and Restated Certificate of Incorporation (filed as Exhibit 3(c) to the Company's Form 10-Q for the nine months ended September 30, 1996 and incorporated by reference herein). 3(d) Amendment dated May 5, 1998 to Amended and Restated Certificate of Incorporation (filed as Exhibit 3(d) to the Company's Form 10-Q for the six months ended June 30, 1998 and incorporated by reference herein). 3(e) Amended and Restated Certificate of Incorporation as amended through May 5, 1998 (filed as Exhibit 3(e) to the Company's Form 10-Q for the six months ended June 30, 1998 and incorporated by reference herein). 4(a) 364-Day Credit Agreement dated as of November 4, 1999 between Harte-Hanks, Inc. and the Lenders named therein [$100 million]. (filed as Exhibit 4(a) to the Company's form 10-Q for the nine months ended September 30, 1999 and incorporated by reference herein). 4(b) Three-Year Credit Agreement dated as of November 4, 1999 between Harte-Hanks, Inc. and the Lenders named therein [$100 million]. (filed as Exhibit 4(b) to the Company's form 10-Q for the nine months ended September 30, 1999 and incorporated by reference herein). *4(c) Amendment No. 3 dated October 26, 2001 to 364-Day Credit Agreement [$100 million]. 47 4(d) Other long term debt instruments are not being filed pursuant to Section (b)(4)(iii) of Item 601 of Regulation S-K. Copies of such instruments will be furnished to the Commission upon request. 10(a) 1984 Stock Option Plan (filed as Exhibit 10(d) to the Company's Form 10-K for the year ended December 31, 1984 and incorporated herein by reference). </Table> <Table> <Caption> Exhibit No. Description of Exhibit Page No. - ------- --------------------------------------------------------------- -------- 10(b) Registration Rights Agreement dated as of September 11, 1984 among HHC Holding Inc. and its stockholders (filed as Exhibit 10(b) to the Company's Form 10-K for the year ended December 31, 1993 and incorporated by reference herein). 10(c) Severance Agreement between Harte-Hanks, Inc. and Larry Franklin, dated as of December 15, 2000 (filed as Exhibit 10(c) to the Company's Form 10-K for the year ended December 31, 2000 and incorporated by reference herein). 10(d) Severance Agreement between Harte-Hanks, Inc. and Richard M. Hochhauser dated as of December 15, 2000 (filed as Exhibit 10(d) to the Company's Form 10-K for the year ended December 31, 2000 and incorporated by reference herein). 10(e) Form 1 of Severance Agreement between Harte-Hanks, Inc. and certain Executive Officers of the Company, dated as of December 15, 2000 (filed as Exhibit 10(e) to the Company's Form 10-K for the year ended December 31, 2000 and incorporated by reference herein). 10(f) Form 2 of Severance Agreement between Harte-Hanks, Inc. and certain Executive Officers of the Company, dated as of December 15, 2000 (filed as Exhibit 10(f) to the Company's Form 10-K for the year ended December 31, 2000 and incorporated by reference herein). 10(g) Harte-Hanks, Inc. Amended and Restated Restoration Pension Plan dated as of January 1, 2000 (filed as Exhibit 10(f) to the Company's Form 10-K for the year ended December 31, 1999 and Incorporated by reference herein). 10(h) Harte-Hanks Communications, Inc. 1996 Incentive Compensation Plan (filed as Exhibit 10(p) to the Company's Form 10-Q for the nine months ended September 30, 1996 and incorporated by reference herein). 10(i) Harte-Hanks, Inc. Amended and Restated 1991 Stock Option Plan (filed as Exhibit 10(h) to the Company's Form 10-Q for the six months ended June 30, 2000 and incorporated by reference herein). 10(j) Harte-Hanks, Inc. 1998 Director Stock Plan (filed as Exhibit 10(h) to the Company's Form 10-Q for the six months ended June 30, 1998 and incorporated by reference herein). 10(k) Harte-Hanks, Inc. Deferred Compensation Plan (filed as Exhibit 10(i) to the Company's Form 10-K for the year ended December 31, 1998 and incorporated by reference herein). </Table> <Table> <Caption> Exhibit No. Description of Exhibit Page No. - ------- --------------------------------------------------------------- -------- 10(l) Amendment One to Harte-Hanks, Inc. Amended and Restated Restoration Plan dated December 18, 2000 (filed as Exhibit 10(l) to the Company's Form 10-K for the year ended December 31, 2000 and incorporated by reference herein). *21 Subsidiaries of the Company. 53 </Table> - ---------- *Filed herewith