EXHIBIT 10.1
[IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT
DISTRIBUTOR/RESELLER PROFILE FOR WORKSTATION SOFTWARE
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We welcome you as our Remarketer of workstation software which includes Programs
and Services.
This Profile covers the details of your approval as our Business
Partner-Distributor for Workstation Software or as our Business Partner-Reseller
for Workstation Software, to actively market and diligently promote Programs and
Services.
By signing below, each of us agrees to the terms of the following (collectively
called the "Agreement"
(a) this Profile;
(b) General Terms (Z125-5478-06 08/2000)
(c) the applicable Attachments referred to in this Profile; and
(d) Exhibits.
This Agreement and its applicable transaction documents are the complete
agreement regarding this relationship, and replace any prior oral or written
communications between us. Once this Profile is signed 1) any reproduction of
this Agreement or a transaction document made by reliable means (for example,
photocopy or facsimile) is considered an original, to the extent permissible
under applicable law and 2) all Programs and Services you market and Services
you perform under this Agreement are subject to it. If you have not already
signed an Agreement for Exchange of Confidential Information (AECI), your
signature on this Profile includes your acceptance of the AECI.
After signing this Profile, please return a copy to the address shown below.
Revised Profile (yes/no): Yes Date received by IBM: 01/08/02
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Agreed to: Agreed to:
Software Spectrum International Business Machines Corporation
By: /s/ ROB GRAHAM By: /s/ MICHAEL H. COLLEARY
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Authorized signature Authorized signature
Name (type or print): Rob Graham Name (type or print): Michael H. Colleary
Date: 1-7-02 Date: 1-15-02
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Business Partner address: IBM address:
2140 Merritt Drive 1133 Westchester Avenue
Garland, TX 75041 Office TN 108
White Plains, NY 10604
Business Partner no. 7000690
1
DETAILS OF OUR RELATIONSHIP
CONTRACT START DATE (MONTH/YEAR): 1/01/02 DURATION: 2 YEARS
RELATIONSHIP APPROVAL/ACCEPTANCE OF ADDITIONAL TERMS:
For each approved relationship and additional terms, each of us agrees to the
terms of the following by signing this Profile. Copies of the applicable
Attachments are included.
<Table>
<Caption>
APPLICABLE
APPROVED RELATIONSHIP (YES/NO) ATTACHMENT
Remarketer Terms Attachment for
Workstation Software Yes Z125-5496-04 08/2000
Distributor Attachment for Workstation
Software No Z125-5493-01 08/2000
You are approved to market to:
Remarketers No
Reseller Attachment for Workstation Software Yes Z125-5492-00 11/96
You are approved to market to:
End Users
ADDITIONAL TERMS:
Passport Advantage Attachment for Distributors
of Workstation Software No Z125-6282-01 09/2001
Passport Advantage Attachment for Resellers
of Workstation Software Yes Z125-6283-01 09/2001
Federal Alliance Offering Attachment
for Distributors of Workstation Software No Z125-5347-02 07/97
Federal Alliance Offering Attachment
for Resellers of Workstation Software Yes Z125-5346-01 03/97
Value Rebate Distributor Addendum to
Exhibit for Workstation Software No Z125-5799-04 06/2001
Value Rebate Supplement No Z125-5798-03 04/2001
</Table>
2
PROGRAMS AND SERVICES:
Unless specific authorization is required, you are approved to market the
Programs and Services listed in the Exhibit for Workstation Software.
<Table>
<Caption>
TIVOLI PROGRAMS CATEGORIES APPROVED
Tivoli Enterprise (TEN) No
Tivoli Storage (TST) No
Tivoli Security (TSE) No
Tivoli General (TGE) No
</Table>
Workstation Software Programs requiring certification are specified in the
Exhibit.
The terms of the Exhibit apply to the Programs and Services listed in it.
MINIMUM ANNUAL ATTAINMENT This is the annual objective of your sales of
Programs (including any Tivoli Programs you are approved to market) to your
Customers. The amount of a sale is the price you paid us for the Program:
$6M
TIVOLI MINIMUM ANNUAL ATTAINMENT This is the annual objective of your sales of
Tivoli Programs you are approved to market to your Customers. The amount of a
sale is the price you paid us for the Tivoli Program:
N/A
Effective Date of Tivoli Minimum Annual Attainment: N/A
3
[IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT -
GENERAL TERMS
TABLE OF CONTENTS
<Table>
<Caption>
Section Title Page
1. Definitions..................................................... 2
2. Agreement Structure and Contract Duration....................... 3
3. Our Relationship................................................ 4
4. Status Change................................................... 6
5. Confidential Information........................................ 6
6. Marketing Funds and Promotional Offerings....................... 6
7. Production Status............................................... 7
8. Patents and Copyrights.......................................... 7
9. Liability....................................................... 8
10. Trademarks..................................................... 8
11. Changes to the Agreement Terms................................. 9
12. Internal Use Products.......................................... 9
13. Demonstration, Development and Evaluation
Products....................................................... 9
14. Electronic Communications...................................... 10
15. Geographic Scope............................................... 10
16. Governing Law.................................................. 10
</Table>
Page 1 of 10
[IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT -
GENERAL TERMS
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1 DEFINITIONS
BUSINESS PARTNER is a business entity which is approved by us to market
Products and Services under this Agreement.
CUSTOMER is either an End User or a Remarketer. We specify in your Profile
if we approve you to market to End Users or Remarketers, or both.
END USER is anyone, who is not part of the Enterprise of which you are a
part, who uses Services or acquires Products for its own use and not for
resale.
ENTERPRISE is any legal entity (such as a corporation) and the subsidiaries
it owns by more than 50 percent. An Enterprise also includes other entities
as IBM and the Enterprise agree in writing.
LICENSED INTERNAL CODE is called "Code". Certain Machines we specify
(called "Specific Machines") use Code. International Business Machines
Corporation or one of its subsidiaries owns copyrights in Code or has the
right to license Code. IBM or a third party owns all copies of Code,
including all copies made from them.
MACHINE is a machine, its features, conversions, upgrades, elements,
accessories, or any combination of them. The term "Machine" includes an IBM
Machine and any non-IBM Machine (including other equipment) that we approve
you to market.
PRODUCT is a Machine or Program, that we approve you to market, as we
specify in your Profile.
PROGRAM is an IBM Program or a non-IBM Program provided by us, under its
applicable license terms, that we approve you to market.
RELATED COMPANY is any corporation, company or other business entity:
1. more than 50 percent of whose voting shares are owned or controlled,
directly or indirectly, by either of us, or
which owns or controls, directly or indirectly, more than 50 percent
of the voting shares of either of us, or
3. more than 50 percent of whose voting shares are under common ownership
or control, directly or indirectly, with the voting shares of either
of us.
However, any such corporation, company or other business entity is
considered to be a Related Company only so long as such ownership or
control exists. "Voting shares" are outstanding shares or securities
representing the right to vote for the election of directors or other
managing authority.
REMARKETER is a business entity which acquires Products and Services, as
applicable, for the purpose of marketing.
SERVICE is performance of a task, provision of advice and counsel,
assistance, or access to a resource (such as a network and associated
enhanced communication and support) that we approve you to market.
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2. AGREEMENT STRUCTURE AND CONTRACT DURATION
PROFILES
We specify the details of our relationship (for example, the type of
Business Partner you are) in a document called a "Profile." Each of us
agrees to the terms of the Profile, the General Terms, the applicable
Attachments referred to in the Profile, and the Exhibit (collectively
called the "Agreement") by signing the Profile.
GENERAL TERMS
The General Terms apply to all of our Business Partners.
ATTACHMENTS
We describe, in a document entitled an "Attachment", additional terms that
apply.
Attachments may include, for example, terms that apply to the method of
Product distribution (Remarketer Terms Attachment or Complementary
Marketing Terms Attachment) and terms that apply to the type of Business
Partner you are, for example, the terms that apply to a Distributor
relationship as described in the Distributor Attachment. We specify in your
Profile the Attachments that apply.
EXHIBITS
We describe in an Exhibit, specific information about Products and
Services, for example, the list of Products and Services you may market,
and warranty information about the Products.
Transaction Documents
We will provide to you the appropriate "transaction documents." The
following are examples of transaction documents, with examples of the
information and responsibilities they may contain:
1. invoices (item, quantity, payment terms and amount due); and
2. order acknowledgements (confirmation of Products and quantities
ordered).
CONFLICTING TERMS
If there is a conflict among the terms in the various documents, the terms
of:
1. a transaction document prevail over those of all the documents;
2. an Exhibit prevail over the terms of the Profile, Attachments and the
General Terms;
3. a Profile prevail over the terms of an Attachment and the General
Terms; and
4. an Attachment prevail over the terms of the General Terms.
If there is an order of precedence within a type of document, such order
will be stated in the document (for example, the terms of the Distributor
Attachment prevail over the terms of the Remarketer Terms Attachment, and
will be so stated in the Distributor Attachment).
OUR ACCEPTANCE OF YOUR ORDER
Products and Services become subject to this Agreement when we accept your
order by:
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1. sending you a transaction document; or
2. providing the Products or Services.
ACCEPTANCE OF THE TERMS IN A TRANSACTION DOCUMENT
You accept the terms in a transaction document by doing any of the
following:
1. signing it (those requiring a signature must be signed);
2. accepting the Product or Services;
3. providing the Product or Services to your Customer; or
4. making any payment for the Product or Services.
CONTRACT DURATION
We specify the contract start date and the duration in your Profile. Unless
we specify otherwise in writing, the Agreement will be renewed
automatically for subsequent two year periods. However, you may advise us
in writing not to renew the Agreement. Each of us is responsible to provide
the other three months written notice if this Agreement will not be
renewed.
3. OUR RELATIONSHIP
RESPONSIBILITIES
Each of us agrees that:
1. you are an independent contractor, and this Agreement is
non-exclusive. Neither of us is a legal representative or legal agent
of the other. Neither of us is legally a partner of the other (for
example, neither of us is responsible for debts incurred by the
other), and neither of us is an employee or franchise of the other,
nor does this Agreement create a joint venture between us;
2. each of us is responsible for our own expenses regarding fulfillment
of our responsibilities and obligations under the terms of this
Agreement;
3. neither of us will disclose the terms of this Agreement, unless both
of us agree in writing to do so, or unless required by law;
4. neither of us will assume or create any obligations on behalf of the
other or make any representations or warranties about the other, other
than those authorized;
5. any terms of this Agreement, which by their nature extend beyond the
date this Agreement ends, remain in effect until fulfilled and apply
to respective successors and assignees;
6. we may withdraw a Product or Service from marketing at any time;
7. we will allow the other a reasonable opportunity to comply before it
claims the other has not met its obligations, unless we specify
otherwise in the Agreement;
8. neither of us will bring a legal action against the other more than
two years after the cause of action arose, unless otherwise provided
by local law without the possibility of contractual waiver;
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9. failure by either of us to insist on strict performance or to exercise
a right when entitled does not prevent either of us from doing so at a
later time, either in relation to that default or any subsequent one;
10. neither of us is responsible for failure to fulfill obligations due to
causes beyond the reasonable control of either of us;
11. IBM reserves the right to assign, in whole or in part, this Agreement,
to a Related Company, but may assign its rights to payment or orders
to any third party;
12. IBM does not guarantee the results of any of its marketing plans; and
13. each of us will comply with all applicable laws and regulations (such
as those governing consumer transactions).
OTHER RESPONSIBILITIES
You agree:
1. to be responsible for customer satisfaction for all your activities,
and to participate in customer satisfaction programs as we determine;
2. that your rights under this Agreement are not property rights and,
therefore, you cannot transfer them to anyone else or encumber them in
any way. For example, you cannot sell your approval to market our
Products or Services or your rights to use our Trademarks;
3. to maintain the criteria we specified when we approved you;
4. to achieve and maintain the certification requirements for the
Products and Services you are approved to market, as we specify in
your Profile;
5. not to assign or otherwise transfer this Agreement, your rights under
this Agreement, or any of its approvals, or delegate any duties,
unless expressly permitted to do so in this Agreement. Otherwise, any
attempt to do so is void;
6. to conduct business activities with us (including placing orders)
which we specify in the operations guide, using our automated
electronic system if available. You agree to pay all your expenses
associated with it such as your equipment and communication costs;
7. that when we provide you with access to our information systems, it is
only in support of your marketing activities. Programs we provide to
you for your use with our information systems, which are in support of
your marketing activities, are subject to the terms of their
applicable license agreements, except you may not transfer them;
8. to promptly provide us with documents we may require from you or the
End User (for example, our license agreement signed by the End User)
when applicable;
9. that you will not offer or make payments or gifts (monetary or
otherwise) to anyone for the purpose of wrongfully influencing
decisions in favor of IBM, directly or indirectly. IBM may terminate
this Agreement immediately in case of 1) a breach of this clause or 2)
when IBM reasonably believes such a breach has occurred, or is likely
to occur; and
10. that your conduct under this Agreement will be consistent with the
antiboycott laws and regulations of the United States.
Page 5 of 10
OUR REVIEW OF YOUR COMPLIANCE WITH THIS AGREEMENT
We may periodically review your compliance with this Agreement. You agree
to provide us with relevant records on request. We may reproduce and retain
copies of these records. We, or an independent auditor, may conduct a
review of your compliance with this Agreement on your premises during your
normal business hours.
If, during our review of your compliance with this Agreement, we find you
have materially breached the terms of this relationship, in addition to our
rights under law and the terms of this Agreement, for transactions that are
the subject of the breach, you agree to refund the amount equal to the
discount (or fee, if applicable) we gave you for the Products or Services
or we may offset any amounts due to you from us.
4. STATUS CHANGE
You agree to give us prompt written notice (unless precluded by law or
regulation) of any change or anticipated change in your financial
condition, business structure, or operating environment (for example, a
material change in equity ownership or management or any substantive change
to information supplied in your application). Upon notification of such
change, (or in the event of failure to give notice of such change) IBM may,
at its sole discretion, immediately terminate this Agreement.
5. CONFIDENTIAL INFORMATION
With reference to the IBM Agreement for Exchange of Confidential
Information, the following is confidential information (Information):
1. all information IBM marks or otherwise states to be confidential;
2. any of the following prepared or provided by IBM:
a. sales leads,
b. information regarding prospects or Customers
c. unannounced information about Products and Services,
d. business plans, or
e. market intelligence;
3. any of the following written information you provide to us on our
request and which you mark as confidential:
a. reporting data,
b. financial data, or
c. the business plan.
All other information exchanged between us is nonconfidential, unless
disclosed as specified in the IBM Agreement for Exchange of Confidential
Information.
6. MARKETING FUNDS AND PROMOTIONAL OFFERINGS
We may provide marketing funds and promotional offerings to you. If we do,
you agree to use them according to our guidelines and to maintain records
of your activities regarding the use of such funds
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and offerings for three years. We may withdraw or recover marketing funds
and promotional offerings from you if you breach any terms of the
Agreement. Upon notification of termination of the Agreement, marketing
funds and promotional offerings will no longer be available for use by you,
unless we specify otherwise in writing.
7. PRODUCTION STATUS
Each IBM Machine is manufactured from new parts, or new and used parts. In
some cases, the IBM Machine may not be new and may have been previously
installed. Regardless of the IBM Machine's production status, our
appropriate warranty terms apply. You agree to inform your Customer of
these terms in writing (for example, in your proposal or brochure).
8. PATENTS AND COPYRIGHTS
For the purpose of this section only, the term Product includes Licensed
Internal Code (if applicable).
If a third party claims that a Product we provide under this Agreement
infringes that party's patents or copyrights, we will defend you against
that claim at our expense and pay all costs, damages, and attorneys' fees
that a court finally awards, provided that you:
1. promptly notify us in writing of the claim; and
2. allow us to control, and cooperate with us in, the defense and any
related settlement negotiations.
If you maintain an inventory, and such a claim is made or appears likely to
be made about a Product in your inventory, you agree to permit us either to
enable you to continue to market and use the Product, or to modify or
replace it. If we determine that none of these alternatives is reasonably
available, you agree to return the Product to us on our written request. We
will then give you a credit, as we determine, which will be either 1) the
price you paid us for the Product (less any price-reduction credit), or
2) the depreciated price.
This is our entire obligation to you regarding any claim of infringement.
CLAIMS FOR WHICH WE ARE NOT RESPONSIBLE
We have no obligation regarding any claim based on any of the following:
1. anything you provide which is incorporated into a Product;
2. your modification of a Product, or a Program's use in other than its
specified operating environment;
3. the combination, operation, or use of a Product with any Products not
provided by us as a system, or the combination, operation, or use of a
Product with any product, data, or apparatus that we did not provide;
or
4. infringement by a non-IBM Product alone, as opposed to its combination
with Products we provide to you as a system.
Page 7 of 10
9. LIABILITY
Circumstances may arise where, because of a default or other liability, one
of us is entitled to recover damages from the other. In each such instance,
regardless of the basis on which damages can be claimed, the following
terms apply as your exclusive remedy and our exclusive liability.
OUR LIABILITY
We are responsible only for:
1. payments referred to in the "Patents and Copyrights" section above;
bodily injury (including death), and damage to real property and
tangible personal property caused by our Products; and
3. the amount of any other actual loss or damage, up to the greater of
$100,000 or the charges (if recurring, 12 months' charges apply) for
the Product or Service that is the subject of the claim.
ITEMS FOR WHICH WE ARE NOT LIABLE
Under no circumstances (except as required by law) are we liable for any of
the following:
1. third-party claims against you for damages (other than those under the
first two items above in the subsection entitled 'Our Liability');
2. loss of, or damage to, your records or data; or
3. special, incidental, or indirect damages, or for any economic
consequential damages (including lost profits or savings) even if we
are informed of their possibility.
YOUR LIABILITY
In addition to damages for which you are liable under law and the terms of
this Agreement, you will indemnify us for claims made against us by others
(particularly regarding statements, representations, or warranties not
authorized by us) arising out of your conduct under this Agreement or as a
result of your relations with anyone else.
10. TRADEMARKS
We will notify you in written guidelines of the IBM Business Partner title
and emblem which you are authorized to use. You may not modify the emblem
in any way. You may use our Trademarks (which include the title, emblem,
IBM trade marks and service marks) only:
1. within the geographic scope of this Agreement;
2. in association with Products and Services we approve you to market;
and
3. as described in the written guidelines provided to you.
The royalty normally associated with non-exclusive use of the Trademarks
will be waived, since the use of this asset is in conjunction with
marketing activities for Products and Services.
You agree to promptly modify any advertising or promotional materials that
do not comply with our guidelines. If you receive any complaints about your
use of a Trademark, you agree to promptly notify us. When this Agreement
ends, you agree to promptly stop using our Trademarks. If you do not, you
agree to pay any expenses and fees we incur in getting you to stop.
You agree not to register or use any mark that is confusingly similar to
any of our Trademarks.
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Our Trademarks, and any goodwill resulting from your use of them, belong to
us.
11. CHANGES TO THE AGREEMENT TERMS
We may change the terms of this Agreement by giving you one month's written
notice.
We may, however, change the following terms without advance notice:
1. those we specify in this Agreement as not requiring advance notice;
2. those of the Exhibit unless otherwise limited by this Agreement; and
3. those relating to safety and security.
Otherwise, for any other change to be valid, both of us must agree in
writing. Changes are not retroactive. Additional or different terms in any
written communication from you (such as an order), are void.
12. INTERNAL USE PRODUCTS
You may acquire Products you are approved to market for your internal use
within your Business Partner operations. Except for personal computer
Products, you are required to advise us when you order Products for your
internal use.
We will specify in your Exhibit the discount or price, as applicable, at
which you may acquire the Products for internal use. Such Products do not
count, unless we specify otherwise in the Exhibit, toward 1) your minimum
annual attainment, 2) determination of your discount or price, as
applicable, or 3) determining your marketing or promotional funds.
Any value added enhancement or systems integration services otherwise
required by your relationship is not applicable when you acquire Products
for internal use. You must retain such Products for a minimum of 12 months,
unless we specify otherwise in the Exhibit.
13. DEMONSTRATION, DEVELOPMENT AND EVALUATION PRODUCTS
You may acquire Products you are approved to market for demonstration,
development and evaluation purposes, unless we specify otherwise in the
Exhibit. Such Products must be used primarily in support of your Product
marketing activities. Additionally, such Products do not count unless we
specify otherwise in the Exhibit, toward 1) your minimum annual attainment,
2) determination of your discount or price, as applicable, or 3)
determining your marketing or promotional funds.
We will specify in your Exhibit the Products we make available to you for
such purposes, the applicable discount or price, and the maximum quantity
of such Products you may acquire and the period they are to be retained.
The maximum number of input/output devices you may acquire is the number
supported by the system to which they attach.
If you acquired the maximum quantity of Machines, you may still acquire a
field upgrade, if available.
We may decrease the discount we provide for such Products on one month's
written notice.
You may make these Products available to a Customer for the purpose of
demonstration and evaluation. Such Products may be provided to an End User
for no more than three months.
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For a Program, you agree to ensure the Customer has been advised of the
requirement to accept the terms of a license agreement before using the
Program.
14. ELECTRONIC COMMUNICATIONS
Each of us may communicate with the other by electronic means, and such
communication is acceptable as a signed writing to the extent permissible
under applicable law. Both of us agree that for all electronic
communications, an identification code (called a "user ID") contained in an
electronic document is sufficient to verify the sender's identity and the
document's authenticity.
15. GEOGRAPHIC SCOPE
All the rights and obligations of both of us are valid only in the United
States and Puerto Rico.
16. GOVERNING LAW
The laws of the State of New York, without regard to conflict of laws
principles, govern this Agreement.
The "United Nations Convention on Contracts for the International Sale of
Goods" does not apply.
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[IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT
REMARKETER TERMS ATTACHMENT FOR WORKSTATION SOFTWARE
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TABLE OF CONTENTS
<Table>
<Caption>
Section Title Page
1. Our Relationship ............................................. 2
2. Ordering and Delivery ........................................ 2
3. Returns ...................................................... 3
4. Price, Invoicing, Payment and
Taxes ........................................................ 4
5. Export and Import ............................................ 5
6. Title ........................................................ 6
7. Risk of Loss ................................................. 6
8. Warranty ..................................................... 6
9. Ending the Agreement ......................................... 6
</Table>
Page 1 of 7
[IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT
REMARKETER TERMS ATTACHMENT FOR WORKSTATION SOFTWARE
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1. OUR RELATIONSHIP
As our Business Partner, you market to your Customers Programs and Services
(including shrink-wrap Services). These terms apply to Business Partners
whose method of distribution is under this Agreement and includes
Distributors and Resellers for Workstation Software.
RESPONSIBILITIES
Each of us agrees:
1. each of us is free to set its own prices and terms;
2. neither of us will discuss its Customer prices and terms in the
presence of the other; and
3. we offer a money back guarantee for IBM and Lotus Programs to End
Users. You agree to 1) accept their return within the time frame we
specify, 2) refund the full amount the Customer paid for the returned
Programs, and 3) dispose of them (including all the components) as we
specify.
OTHER RESPONSIBILITIES
You agree to:
1. provide high quality technical support, including effective "hot-line"
(or equivalent) support to your Customers, as applicable;
2. provide us with sufficient, free and safe access to your facilities,
at a mutually convenient time, for us to fulfill our obligations;
3. retain records, as we specify in the operations guide, of each Program
and Service transaction (for example, a sale or credit) for three
years;
4. maintain sufficient inventory to meet Customer demands;
5. provide us with marketing, sales, and inventory information for our
Programs and Services as we specify in the operations guide;
6. provide a dated sales receipt (or its equivalent, such as an invoice)
to your Customers before or upon delivery of Programs and Services;
and
7. when you are approved to market to Remarketers, market Programs and
Services which require certification only to Remarketers who are
certified to market them.
2. ORDERING AND DELIVERY
You may order from us as we specify in the operations guide.
We will agree to a location to which we will ship. We may establish
criteria for you to maintain at such location (for example, certain
physical characteristics, such as a loading dock).
Page 2 of 7
Upon becoming aware of any discrepancy between our shipping manifest and
the Programs and Services received from us, you agree to notify us
immediately. We will work with you to reconcile any differences.
Although we do not warrant delivery dates, we will use reasonable efforts
to meet your requested delivery dates.
We select the method of transportation and pay associated charges for
Programs and Services we ship.
If we are unable to stop shipment of an order you cancel, and you return
such Programs or Services to us after shipment, our returns terms apply.
3. RETURNS
You must request and receive approval from us to return Programs and
Services. We will inform you in writing of the schedule by which you may
return Programs and Services to us. Such Programs and Services must have
been acquired directly from us. We will issue a credit to you when we
accept the returned Programs and Services. The credit will be based on the
price you paid for the Programs and Services, less any price adjustments.
They must be received by us within one month of our approving their return,
unless we specify otherwise to you in writing. You agree to ensure that the
Programs and Services are free of any legal obligations or restrictions
that prevent their return. We accept them only from locations, within the
country, to which we shipped them. We will reject any that do not comply
with these terms. Additional information will be provided to you in
writing.
CURRENT PROGRAMS AND SERVICES
Current Programs and Services are those that are currently marketed by us.
For purposes of rebalancing your inventory, any current Programs and
Services may be returned to us for credit. You agree to pay shipping and
associated charges for Programs and Services you return. Returned Programs
and Services must be in our unopened and undamaged packages.
WITHDRAWN PROGRAMS AND SERVICES
Withdrawn Programs and Services are those which are no longer marketed by
us. Requests to return withdrawn Programs and Services must be submitted
within seven months from the date of withdrawal or "end-of-life" date. You
agree to pay shipping and associated charges for Programs and Services you
return. Returned Programs and Services must be in their unopened and
undamaged packages.
UNSALABLE PROGRAMS
Unsalable Programs are those which are:
1. defective;
2. damaged;
3. returned by the End User under our money-back guarantee;
4. returned because the End User did not accept the terms of the license
agreement; or
5. returned by the End User under the terms of their warranty.
You agree to refund the amount paid for Programs returned by your customer
for any of the above reasons.
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We are responsible for transportation charges we authorize for the return
of Unsalable Programs.
4. PRICE, INVOICING, PAYMENT AND TAXES
PRICE
The price for each Program and Service will be made available to you in a
communication which we provide to you in published form or through our
electronic information systems or a combination of both.
The price for each Program or Service is the lower of the price in effect
on the date we receive your order or the date we ship a Program or Service
to you, if it is within six months of the date we receive your order.
However, if we receive your order after a price increase notification, but
before the effective date of the price increase, the price in effect is the
higher price. An exception to this is for orders for shrink-wrap Programs
(including "use pack" and "license pack") for quantities the sum of which
is not more than your prior four weeks sales as reported to us. For such
orders, the price in effect is the lower price.
PRICE CHANGES
We may change prices at any time. We will inform you of any price changes
and endeavor to give you prior price change notification.
You will receive the benefit of a price decrease for Programs or Services
we ship on or after the effective date of the decrease.
If we decrease the price for a Program or Service, you will be eligible to
receive a price decrease credit for those in your inventory in the country
from which they were acquired from us. However, if acquired from us under a
special offering (for example, promotional price or other special
incentive), they may not be eligible for a full credit. They must have been
acquired directly from us.
Such inventory is your on-hand inventory level, your returns in transit to
us, and those in transit from us to you, all on the day prior to the
effective date of the price decrease. You are required to report, in a
format we specify in the operations guide, such inventory level within one
month of the price decrease.
The price decrease credit is the difference between the price you paid,
after any adjustments, and the new price. We reserve the right to audit
your inventory and records on your premises.
INVOICING, PAYMENT AND TAXES
Amounts are due upon receipt of invoice and payable as specified in a
transaction document.
You agree to pay accordingly, including any late payment fee.
Details of any late payment fee will be provided upon request at the time
of order and will be included in the invoice.
You may use a credit only after we issue it.
If any authority requires us to include in our invoice to you a duty, tax,
levy, or fee which they impose, excluding those based on our net income,
upon any transaction under this Agreement, then you agree to pay that
amount.
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RESELLER TAX EXEMPTION
You agree to provide us with your valid reseller exemption documentation
for each applicable taxing jurisdiction to which we ship Programs and
Services. If we do not receive such documentation we will charge you
applicable taxes and duties. You agree to notify us promptly if this
documentation is rescinded or modified. You are liable for any claims or
assessments that result from any taxing jurisdiction refusing to recognize
your exemption.
FAILURE TO PAY ANY AMOUNTS DUE
If you fail to pay any amounts due in the required period of time, you
agree that we may do one or more of the following, unless precluded by law:
1. impose a finance charge, as we specify to you in writing, up to the
maximum permitted by law, on the portion which was not paid during the
required period;
2. require payment on or before delivery of Programs or Services;
3. repossess any Programs and Services for which you have not paid. If we
do so, you agree to pay all expenses associated with repossession and
collection, including reasonable attorneys' fees. You agree to make
the Programs and Services available to us at a site that is mutually
convenient;
4. not accept your order until any amounts due are paid;
5. terminate this Agreement; or
6. pursue any other remedy available at law.
We may offset any amounts due you, or designated for your use (for example,
marketing funds or promotional offerings), against amounts due us or any of
our Related Companies.
In addition, if your account with any of our Related Companies becomes
delinquent, we may invoke any of these options when allowable by applicable
law.
5. EXPORT AND IMPORT
You may actively market Programs and Services only within the geographic
scope specified in this Agreement. You may not market outside this scope
and you agree not to use anyone else to do so.
EXPORT AND IMPORT LAWS
You warrant that you will comply with all applicable export and import laws
(which in some instances prohibit or restrict in-country marketing to
certain Customers), when you market Programs, Services and technical data.
You agree that if you export or import Programs, Services and technical
data, you, and not IBM, will act as the exporter or importer. Further, you
warrant that you are knowledgeable with, and are and will remain in full
compliance with, the applicable export and import laws, regulations, orders
and policies (including, but not limited to, securing all necessary
clearance requirements, export and import licenses and exemptions, and
making all proper filings). We may, at our sole discretion, require you
from time to time to provide us with written certification relating to your
compliance with applicable export and import laws or prohibit you from
doing business with certain Customers in order to ensure that you and IBM
comply with applicable export and import laws.
You will indemnify us for claims made against us for your failure to comply
with applicable export and import laws, regulations or orders.
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CUSTOMER EXPORTS
If a Customer acquires a Program for export you agree to use your best
efforts to ensure that your Customer complies with all applicable export
and import laws.
ATTAINMENT
Program you export (or which are acquired by a Customer for export) outside
the geographic scope of the Agreement will not count toward attainment of
your objectives and will not qualify for applicable promotional offerings
and marketing funds.
6. TITLE
We do not transfer a Program's title.
7. RISK OF LOSS
We bear the risk of loss of, or damage to, a Program until its initial
delivery from us to you.
Thereafter, you assume the risk
8. WARRANTY
Warranty terms for Programs are described in the Program's license terms.
Unless we specify otherwise, we provide other vendor Programs WITHOUT
WARRANTY OF ANY KIND. However, other vendors may provide their own
warranties.
9. ENDING THE AGREEMENT
Regardless of the contract duration specified in the Profile, or any
renewal period in effect, either of us may terminate this Agreement, with
or without cause, on three months' written notice. If, under applicable
law, a longer period is mandatory, then the notice period is the minimum
notice period allowable.
If we terminate for cause (such as you not meeting your minimum annual
attainment) we may, at our discretion, allow you a reasonable opportunity
to cure. If you fail to do so, the date of termination is that specified in
the notice.
However, if either party breaches a material term of the Agreement, the
other party may terminate the Agreement on written notice. Examples of such
breach by you are: if you do not maintain customer satisfaction; if you do
not comply with the terms of a transaction document; if you repudiate this
Agreement; or if you make any material misrepresentations to us. You agree
that our only obligation is to provide the notice called for in this
section and we are not liable for any claims or losses if we do so.
At the end of this Agreement, you agree to:
1. pay for or return to us, at our discretion, any Programs or Services
for which you have not paid; and
2. allow us, at our discretion, to acquire any other Programs or Services
in your possession or control, at the price you paid us, less any
credits issued to you.
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Programs to be returned must be in their unopened and undamaged packages
and in your inventory (or in transit from us) on the day this Agreement
ends. We will inspect the Programs, and reserve the right to reject them.
You agree to pay all the shipping charges.
At the end of this Agreement, each of us agrees to immediately settle any
accounts with the other. We may offset any amounts due you against amounts
due us, or any of our Related Companies as allowable under applicable law.
You agree that if we permit you to perform certain activities after this
Agreement ends, you will do so under the terms of this Agreement.
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[IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT
RESELLER ATTACHMENT FOR WORKSTATION SOFTWARE
- --------------------------------------------------------------------------------
These terms prevail over and are in addition to or modify the Remarketer Terms
Attachment for Workstation Software.
1. MARKETING APPROVAL
You are approved as a Reseller for Workstation Software under remarketer
terms for workstation software to market Programs and Services.
2. YOUR RESPONSIBILITIES TO US
You agree:
1. to develop a mutually acceptable business plan with us. Such plan will
document your marketing plans as they apply to our relationship. We
will review the plan, at a minimum, twice a year;
2. that, unless precluded by applicable law, one of the requirements for
you to retain this relationship is that you achieve the minimum annual
attainment, as we specify in your Profile;
3. to order Programs and Services, as we specify in the operations guide;
4. to maintain trained personnel for the Programs and Services you are
approved to market;
5. to provide us, on our request, relevant financial information about
your business so we may, for example, use this information in our
consideration to extend credit terms to you. We will require, at a
minimum, an annual audited financial report;
6. to maintain the capability to demonstrate the Programs, as we specify
in writing;
7. to report Program defects to us, as applicable; and
8. to support our marketing strategy by maintaining an inventory of
selected Programs and Services, as we specify in writing.
3. YOUR RESPONSIBILITIES TO END USERS
You agree to:
1. identify and select the required technology based upon the End User's
requirements; inform the End User of Program installation
requirements, and provide configuration support;
2. comply with the terms regarding Program upgrades as we specify on the
Program package and in the Exhibit;
3. fulfill all valid orders for Programs and Services which you market;
4. inform the End User that the sales receipt (or other documentation,
such as Proof of Entitlement, if it is required) will be necessary for
proof of warranty entitlement;
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5. provide defect-related Program Services by copying and providing
service materials (for example, "slipstream" or "corrective service
diskettes") to your End Users who are licensed for the Program. You
may provide an enhanced version of this support through our applicable
Services you market to the End User. If you do, we assume customer
satisfaction for such support;
6. be the primary contact for Program information and technical support.
Such support responsibility may be provided through our applicable
Services you market to the End User. If you market our Services, we
assume customer satisfaction responsibility for such support; and
7. assist your End User in Program problem determination and resolution,
unless this responsibility is delegated as specified in items 5 and 6
above.
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IBM BUSINESS PARTNER AGREEMENT
PASSPORT ADVANTAGE ATTACHMENT FOR
RESELLERS OF WORKSTATION SOFTWARE [IBM LOGO]
- --------------------------------------------------------------------------------
These terms prevail over, and are in addition to or modify, the Remarketer Terms
Attachment for Workstation Software and the Reseller Attachment for Workstation
Software.
Under the terms of this Attachment, an End User who has an IBM International
Passport Advantage Agreement (Passport Advantage Agreement) in effect and has
selected you as a Reseller may fulfill their Passport Advantage acquisitions
through you. You may assist the End User in completing the Passport Advantage
Enrollment Form and any other applicable documents and submit these documents to
us. Upon our acceptance of the Passport Advantage Agreement, we will make
available to you all the details to enable you to fulfill the End User's
Passport Advantage orders.
Passport Advantage Agreement documents, and Business Partner guidelines to
assist you in understanding the offering and fulfilling End User Passport
Advantage Agreements are included on the Passport Advantage channel resource web
site, www.ibm.com/software/passportadvantage
1. ELIGIBLE PRODUCTS
Eligible Products include commercially available Programs, Program Upgrades,
Competitive Upgrades, Software Maintenance renewals and "Software Maintenance
After License" and are listed in IBM's applicable price list. IBM may add or
withdraw Eligible Products or change an Eligible Product's Suggested Volume
Price (SVP) or point value at any time. In order to market certain Products, IBM
approval will be required.
2. MARKETING TO QUALIFIED END USERS
You may only market Passport Advantage to End Users who have a Passport
Advantage Agreement accepted by us, and who have selected you as their Reseller.
3. PASSPORT ADVANTAGE OPTIONS FOR COMMERCIAL END USERS
Commercial End Users (all End Users except qualifying education and government
End Users) may acquire Eligible Products under one of two options:
Under Option A, an End User acquires individual Eligible Products and each
Eligible Product is assigned SVP point values. The point value of the Eligible
Products in a transaction determines the SVP Level of that transaction.
Under Option B, an End User acquires a CEO Product Category which is a grouping
of Eligible Products all within the CEO Product Category. Each CEO Product
Category is assigned SVP points. The point value of the CEO Product Category the
End User acquires in a transaction determines the SVP Level of that transaction.
The initial acquisition must include at least one CEO Product Category
(Requisite Product Category), for all Users within the Enterprise.
Every CEO Product Category has a minimum requirement of 500 Users.
A User is an individual to whom a machine capable of copying, using, or
extending the use of eligible Programs has been assigned.
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Additional CEO Product Categories may be acquired.
An End User may use any or all of the Programs included in a chosen CEO Product
Category.
Programs that are acquired for client access must be acquired from the same CEO
Product Category as the server Program which they access.
If an End User requires a Program that is not included in a CEO Product
Category, the Program may be ordered under Option A. If we replace a CEO Product
Category which the End User had acquired, the End User may acquire the
replacement CEO Product Category for an upgrade charge. However, the End User
must terminate their use of the replaced CEO Product Category when they install
the replacement CEO Product Category.
For each Passport Advantage transaction, our price to you will be based either
on the End User's Relationship SVP (RSVP) Level or Transaction SVP (TSVP) Level
for that transaction. You establish your prices to your customers. If the End
User's RSVP Level is changed, we will inform you and you will place subsequent
orders for that End User at their revised RSVP Level, or at their applicable
TSVP Level, as appropriate for that order.
4. PASSPORT ADVANTAGE OPTIONS FOR EDUCATION END USERS
Upon our acceptance of their Passport Advantage Enrollment Form, eligible
Education End Users who qualify as an Authorized Academic Customer as defined in
the End User Attachment for Academic Volume Option may acquire selected Eligible
Products under this option or other educational terms as we specify in the
Academic Passport Advantage section of our web site. You may provide such terms
and fulfill Eligible Product orders only to eligible Education End Users.
5. PASSPORT ADVANTAGE OPTIONS FOR GOVERNMENT END USERS
Upon our acceptance of their Passport Advantage Enrollment Form, eligible
Government End Users, as defined in the End User Attachment for Government
Option, are entitled to the Government End User SVP Levels as specified on the
applicable price list (or as available upon request). U.S. federal and other
approved Government End Users may also acquire Eligible Products listed in the
GSA schedule price list. There is no minimum quantity order requirement. You may
provide such terms and fulfill Eligible Product orders only to eligible
Government End Users.
6. YOUR RESPONSIBILITIES
A Passport Advantage End User may have an unlimited number of sites, all of
which are covered under a single Passport Advantage Agreement. The site from
which an End User designates you as their Passport Advantage Reseller will be
the site from which you agree to process orders for Eligible Products as we
specify to you.
You agree to accept all site orders from your Passport Advantage End Users
throughout the term of their Passport Advantage Agreement and to report such
sales to us as we specify in the operations guide.
You also agree to:
1- proactively solicit purchase orders from your Passport Advantage End
Users whose Software Maintenance is due for renewal;
2- prior to accepting orders, ensure your End User is informed of the
pricing Level for the transaction and the End User has copies of and
understands the Passport Advantage Agreement documents and the
Passport Advantage Enrollment Form;
3- ensure any change to End User information is forwarded to IBM either
by you or by the End User;
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4- become knowledgeable in all elements of the Passport Advantage
offerings;
5- communicate to your Passport Advantage End Users all Passport
Advantage promotions and special offers, when informed of such by us;
6- pass through to your Passport Advantage End Users, at the time of all
applicable transactions, any special incentives designed to encourage
Passport Advantage End User acquisition activity, as defined by us;
7- advertise Passport Advantage to prospective Passport Advantage End
Users on a regular basis;
8- install and use a Notes server and the Notes Passport Advantage
databases, and Passport Advantage web site, or their equivalents;
9- name and maintain a Passport Advantage staff to administer Passport
Advantage both within your organization as well as when interacting
with us, as we specify in the operations guide. You may not begin
ordering Passport Advantage Eligible Products from us until each
member of your Passport Advantage staff has been trained to perform
their Passport Advantage related functions. We have the sole right to
evaluate the Passport Advantage competency of each such staff member.
You also agree to notify us of any changes to your Passport Advantage
staff; and,
10- on our request, and at your expense 1) send a qualified representative
to participate in a specialized Passport Advantage training session as
we specify and 2) have your representative attend other Passport
Advantage training and participate in conference calls as announced by
us.
7. PASSPORT ADVANTAGE MEDIA AND DOCUMENTATION PACKS
Passport Advantage media containing an IBM Program and documentation packs
containing user documentation will be available to you for distribution only to
your Passport Advantage End Users and other End Users as we specify. You may
maintain an inventory of Passport Advantage media and documentation packs as you
would any IBM shrink-wrap Program packages.
8. SUSPENSION AND TERMINATION
If you breach the terms of this Attachment we may, immediately on notice to you,
suspend or terminate our approval of you to participate under the terms of this
Attachment. If we do, you may no longer accept Passport Advantage orders from
Passport Advantage End Users. We may allow you a reasonable opportunity to cure.
If you fail to do so, we will take the action we specified in our notice to you.
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[IBM LOGO]
BUSINESS PARTNER AGREEMENT
FEDERAL ALLIANCE OFFERING ATTACHMENT FOR
RESELLERS OF WORKSTATION SOFTWARE
- --------------------------------------------------------------------------------
These terms are in addition to or modify and prevail over the terms of the
Remarketer Terms Attachment for Workstation Software.
YOUR RESPONSIBILITIES
Each year for which you are approved for the terms of this Attachment,
we will provide you with a Letter of Supply in support of your
response requirements for GSA awards. We may provide other
documentation, as required by the GSA, upon your request.
You are protected for price increases for Programs you market under a
GSA award. We will specify the price protection terms to you in
writing.
For an open bid opportunity, on an exception basis, you may provide
Programs to qualifying Remarketers (system integrators, prime
contractors, subcontractors and 8A companies) when such Remarketers
provide Programs under the terms of a Federal award to End Users who
qualify for GSA terms. We may provide you with a rebate on Programs
you provide to Remarketers. Any such rebate will be a percent of the
price you paid us for the Program, less any credits we issued to you.
We will inform you in writing of that percent. In order to obtain the
rebate, you agree to report to us in a time frame and format we
specify, certain information regarding the Programs provided to such
Remarketers.
For Programs you market to qualifying Remarketers for their sale to a
Federal agency or department, you agree to:
1. prior to your distribution of Programs to a Remarketer, obtain a
copy of the documentation substantiating that the Remarketer has
a valid award in effect from the Federal agency for the specific
Programs and quantities to be provided to the agency by the
Remarketer. A valid award must include the award number, the
Federal End User (agency) name and ship-to zip code;
2. maintain for one year from the transaction date, a copy of the
award documentation with a copy of your invoice to the
Remarketer;
3. perform an audit, at our request, of the Remarketers to whom you
provided Programs, under the terms of this offering, to ensure
the awards have been fulfilled in accordance with the award
terms;
4. report to us, in a time frame and format we specify, your sales,
under the terms of this offering, to a Federal agency or
department, or to Remarketers who provide Programs to a Federal
agency or department;
5. ensure that the terms in any agreement you may have with your
Remarketers are not in conflict with this Agreement;
6. distribute Programs and Services to them on an equitable basis;
7. inform them that you provide sales and technical support (you are
responsible for their satisfaction with such support);
8. provide configuration support to them for Programs that require
it;
9. maintain sufficient inventory of Programs and Services to meet
Remarketer demand;
10. provide defect-related Program Services by copying and providing
to your Remarketers the service materials (for example,
"slipstream" or "corrective service diskettes") we provide to
you;
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11. fulfill all valid orders from Remarketers for eligible Programs
and Services;
12. provide Programs for demonstration, evaluation and internal use
purposes to Remarketers on their request;
13. assist your Remarketer in Program problem determination and
resolution; and
14. provide the following items to Remarketers when we give such
items to you for distribution to them:
a. promotional offerings and material
b. incentives;
c. marketing funds;
d. support documentation; and
e. advertising material.
You agree to distribute them proportionally and according to the
procedures we specify, and require the Remarketer to properly
implement or distribute them, as applicable.
YOUR REMARKETERS' RESPONSIBILITIES
You agree to inform your Remarketers of their responsibility to:
1. identify and select the required technology based upon the End
User's requirements; inform the End User of Program installation
requirements; and provide configuration support;
2. be the primary contact for Program information and technical
support. Such support responsibility may be provided through our
applicable Services they market to the End User. If they market
our Services, we assume customer satisfaction responsibility for
such support;
3. report Program defects to you, as applicable;
4. refund the amount paid for a Program returned because the End
User:
a. returned it under the terms of its warranty;
b. does not accept the terms of the license; or
c. returned it under the money-back guarantee.
5. comply with the terms regarding Program upgrades as we specify on
the Program package and in the Exhibit;
6. fulfill all valid orders for Programs and Services which they
market;
7. provide defect-related Program Services by copying and providing
service materials (for example, "slipstream" or "corrective
service diskettes") to their End Users who are licensed for the
Program. They may provide an enhanced version of this support
through our applicable Services they market to the End User. If
they do, we assume customer satisfaction responsibility for such
support;
8. assist the End User in Program problem determination and
resolution, unless this responsibility is delegated as specified
in item 7 above;
9. retain records of each sales transaction for three years;
10. provide the support necessary to maintain customer satisfaction;
11. provide a dated sales receipt or its equivalent (such as an
invoice) to the End User; and
12. inform the End User the sales receipt the Remarketer provides (or
other documentation, such as Proof of Entitlement, if it is
required) will be necessary for proof of warranty entitlement.
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[IBM LOGO]
IBM BUSINESS PARTNER AGREEMENT
UNITED STATES
EXHIBIT FOR WORKSTATION SOFTWARE
The Exhibit for Workstation Software consists of terms and conditions specific
to IBM Workstation Software Programs and Services, and an Eligible Programs and
Services List (Worldwide Price Book). In order to provide you with the most
current Programs and Services information, we will update the Worldwide Price
Book electronically. You may access the Worldwide Price Book on the Passport
Advantage Online web site.
ELIGIBLE PROGRAMS AND SERVICES
You are eligible to order and market all Programs and Services maintained on the
Worldwide Price Book except those Programs and Services identified as
certification or authorization required.
You become eligible to order and market Certified Programs once you have met the
certification criteria Distributors may only market Certified Programs to
Remarketers who have met the certification criteria. Certification requirements
are outlined in the operations guide.
You become eligible to order and market Authorized Programs when you are
authorized under the terms of the Profile for Workstation Software.
DEMONSTRATION AND EVALUATION PROGRAMS
A reasonable number of copies for most Programs may be made available to you at
no charge for the purpose of demonstration to, and evaluation by, your
Customers. Demonstration and Evaluation copies are specially marked as not for
resale packages and may be provided to End Users for no longer than three
months. Such Programs must be returned by the End User with all media, any
Program copies, and documentation included. Ordering procedures and information
regarding eligible Demonstration and Evaluation Programs are included in the
operations guide. Development copies are not available for Workstation Software
Programs.
INTERNAL USE
Workstation Software Programs will be available to you for your internal
Business Partner operations. Your prices for such Programs will be based on the
best discounted price available to End Users through our standard volume
offerings, but will not be subject to any volume requirements. Ordering
procedures for Internal Use Programs are included in the operations guide.
Programs can be acquired at your standard price.
INTERNAL USE FOR DISTRIBUTOR'S CUSTOMERS
If you are approved as a Distributor of Workstation Software, as an exception to
your Distributor Marketing Approval (which does not allow you to market to End
Users), you may provide Programs to your Remarketers for use within their
internal remarketer operations. Such Programs are available to you at standard
Distributor or volume offering prices, as applicable. All Passport Advantage End
User volume requirements apply.
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