Exhibit 99.239
PEROT SYSTEMS BUSINESS CONSULTING ENGAGEMENT SUMMARY
Background The Business Consulting unit of Perot Systems Corporation
(PSC) has been practicing and implementing the core
principles of Business Process Reengineering since its
inception in the early 1990's.
Led by Jim Champy, well-known author of Business Process
Reengineering, Reengineering Management and Fast Forward and
developer of BPR, the group has developed effective
techniques to enable businesses achieve economic value
through rapid business process redesign. Our view is that a
process is a set of activities that delivers value to
customers and that each business is a collection of
processes. We use a holistic approach to identify areas for
dramatic improvement, target quick hits for immediate
financial payback and deliver results, developed on a strong
customer-focused foundation.
We implement what we call Rapid Reengineering - which is not
synonymous with slash and burn tactics, downsizing and other
negative connotations that the term reengineering sometimes
brings to mind. We believe that in most companies, the gap
between of what is and the potential business performance is
enormous.
We help our clients achieve breakthrough improvements in
business performance. Through an initial engagement we use
unique, proven techniques to dramatically improve the pace
for:
o building alignment with a focus on service excellence,
o implementing process, systems and organizational change,
o creating an environment with much higher levels of clarity
and commitment to achieving business goals, and
o building more effective collaboration between IT and
business by maximizing utilization of management, human
and technology assets.
Following is a short overview of highlights from a typical
engagement, including the Performance Driven Redesign
Workshop, and staff profiles for the initial engagement. We
welcome the opportunity to meet with you to discuss more
about our approach, share our references, and develop a plan
to successfully enable you for the customer-focused
challenges the Energy industry is demanding.
The Initial
Engagement A fast paced, practical approach is essential to the success
of any project. Moving rapidly to capitalize on organization
momentum, we will create a workable project plan and
template for analysis that will create lasting value for the
California Power Exchange. We will:
o analyze and evaluate the customer value-driven processes
planned for and within the context of California Power
Exchange's business,
o establish metrics for stretch objectives in closing the
gap between planned processes and ideal performance, and
o identify and implement quick hits for immediate payback.
Central to this rapid assessment process is the development
of a "common process" model. This model represents
California Power Exchange from the value chain perspective
and delineates within the model process families that create
value for your customers. Rather than view your business
from a hierarchical view, using the common process model
approach allows a new perspective on process value and a
point from which the analysis of process value can begin.
Analysis typically reveals three categories that enable a
focused approach: 1) strategic or "identity" processes that
create competitive advantage for the company; and, 2) "bad
fit processes where a mismatch between current and
recommended practices will have material impact on the
business.
Performance Driven
Redesign Workshop Analysis of the current processes is only a starting point.
PSC's unique Performance Driven Redesign (PDR) Workshop will
create a workable project plan, a project budget and an
aligned team of stakeholders committed to results.
Following the process analysis step, a workshop is held for
key stakeholders and the appropriate cross section of the
business partners, including representatives from your [the]
customer segments. Beginning with a "Case For Action"
presented by the sponsor, the carefully-scripted workshop
agenda establishes those areas of the assessment that
require decisions and present the attendees with an
appropriate set of exercises for reaching those decisions.
These exercises are facilitated by process and technology
consultants and produce the environment for critical
thinking and teamwork necessary to create innovative and
meaningful solutions to California Power Exchange's most
important business issues.
Participants of the PDR workshop will emerge with:
o an understanding of strategic goals for the short and
medium term,
o an analytical frame for subsequent analysis,
o a preliminary project plan and project budget, and
o an aligned, cross sectional team charged with ownership
for business results.
Summary We believe that a phased approach that builds momentum with
quick wins and understands the value of business rewards is
essential to succeed. Our approach will focus your company
on business results, set clear ownership guidelines for the
subsequent project phases and establishes clear metrics for
business and systems performance.
PSC's Business Consulting Group helps its clients get closer
to their customers, partner in building new forms of
business, and apply technology strategically. This is
achieved through an integrated services approach that is
aligned to each client's goals. PSC has a strong
implementation and service orientation. We implement what we
recommend and support what we implement. This approach
promotes a commitment to excellence that advisory services
cannot.