EXHIBIT 99.472
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CALIFORNIA POWER EXCHANGE (CALPX)
CUSTOMER PLAN
CONFIDENTIAL
THE BUSINESS
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- - Provision of IT services for three years
- Program management
- Computer operations
- Applications maintenance
- Applications development -- we have exclusivity and will own
the IP on all new developments
- - Provision of Business Consulting Services for three years:
- Energy industry consulting
- Business process consulting
- Technology consulting
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THE BUSINESS
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- - Perot Systems Staff:
- 8 associates providing account management and program
management services
- 19 associates providing computer operations services (12 in
LA and 7 in Dallas) -- services provided by GIS
- 14 associates providing applications maintenance services
- Varying number of associates providing business consulting
and applications development services with minimum level of
services
- 14 associates in year 1
- 10 associates in years 2 and 3
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THE CONTRACT
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- - We have had a presence at CalPX since September of 1997 in different
capacities
- - The outsource contract was signed February 17, 2000
- Term: February 28, 2000 to February 27, 2003 - renewable
- Transition: we are at the last stages of the transition period
- - REVENUE STREAM:
- Year 1: $13.07M with a gross margin of 30.9%
- Year 2: $11.7M with a gross margin of 33.3%
- Year 3: $11.7M with a gross margin of 33.3%
- Services not covered by the current IT Services agreement shall be
performed on T&M basis using Perot Systems' Standard Commercial Rates,
less a 25% discount
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BUSINESS RELATIONSHIP - "NATURE OF RELATIONSHIP"
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- - Strategic:
- Partnership:
- Due to the size of the customer and its heavy reliance on IT
we are virtually partners with the customer
- High visibility:
- CalPX is the first and largest energy exchange in the world --
we have gained good visibility due to deal announcements
- Our relationship with CalPX has generated strong interest in
the industry and we have received invitations from various corners
of the world to discuss our service offerings
- CalPX large customers base can be tapped into as potential
new customers
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BUSINESS RELATIONSHIP - "QUALITY OF RELATIONSHIP"
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- - Excellent relationship at officer level
- - Relationship at department level being established and/or
strengthened
- - Scored 8.7 out of 9.0 in 1999 customer survey
- prior to the current outsource contract
- - Customer relationship a challenge in GIS related services
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WHO IS CALPX?
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- - Non-Profit Organization founded in 1997 as the result of
restructuring of electric power industry in California
- - Responsible for all forward market energy trading in
California
- - Scheduling coordinator with California ISO (CAISO) on
behalf of their energy traders
- - CalPX is responsible for 85% of all energy scheduled
through CAISO -- around $10B per year
- Three major IOUs in California must trade via CalPX
- - Around 90 customers
- - Annual revenue of about $65M
- - 150 employees
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<Table>
<Caption>
WHO IS CALPX?
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- - American Electric Power Service Corporation - MIECO, Inc. (GRAPH)
- - AES Placerita, Inc. - Modesto Irrigation District
- - Auqita Power Corporation - Morgan Stanley Capital Group Inc
- - Arizona Public Service Company - Nevada Power Company
- - Automated Power Exchange - Northern California Power Agency
- - Avista Energy, Inc. - PacifiCorp
- - Bonneville Power Administration - PacifiCorp Power Marketing, Inc.
- - British Columbia Power Exchange Corporation - Pacific Gas & Electric Co.-Demand
- - California Department of Water Resources - Pacific Gas & Electric Co.-Grid Cust
- - California Polar Power Brokers - Pacific Gas & Electric Co.-Supply
- - Cargil-Alliant, LLC - PECO Energy Services
- - Citizens Power Sales - PG&E Energy Services Corporation
- - City of Anaheim - PG&E Energy Trading-Power
- - City of Seattle - Portland General Electric Company
- - City of Riverside - Power Resource Managers, L.L.C.
- - City of Vernon - Public Service Company of New Mexico
- - Comision Federal de Electricidad - Reliant Energy Services, Inc.
- - Coral Power, L.L.C. - Sacramento Municipal Utility District
- - Duke Energy Trading & Marketing, LLC - Salt River Project Agricultural Improvement and Power District
- - Dynergy Marketing and Trade - San Diego Gas & Electric - Demand
- - Edison Mission Marketing & Trading, Inc. - San Diego Gas & Electric - Supply
- - Edison Source - Sempra Energy Trading Corporation (AIG Trading Group)
- - El Paso Power Services Company - Sierra Pacific Power Company
- - Engage Energy U.S.L.P. (Coastal Corp) - Silicon Valley Power
- - Enron Energy Services, Inc. - Southern California Edison-Demand
- - Enron Power Marketing, Inc. - Southern California Edison-Sched Coord
- - FPL Energy Power Marketing, Inc. - Southern California Edison-Supply
- - Idaho Poer Company - Southern Company Energy Marketing, L.P.
- - Hafslund Energy Trading, LLC - Statiol Energy Trading, Inc.
- - Idaho Power Company - Sunlaw Cogeneration Partners I
- - Illinova Energy Partners, Inc. - TransAlta Energy Marketing (California) Inc.
- - Koch Energy Trading, Inc. - Tucson Electric Power Company
- - LG&E Energy Marketing, Inc. - TXU Energy Trading Company
- - Los Angeles Department of Water and Power - Western Area Power Admin-Sierra Nevada Reg.
- - Martinez Refining Company - Western Area Power Admin-Colorado River Storage Project
- - Merchant Energy Group of the Americas, Inc. - Williams Energy Services Company
- - Midway Sunset Cogeneration Company
</Table>
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WHO IS CALPX?
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[GRAPH]
[ ] ISO - BILATERAL MARKET
[ ] ISO - REALTIME
[ ] PX - DAY AHEAD
[ ] PX - HOUR AHEAD
[ ] RMR
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CUSTOMER PLAN RELATIONSHIP MATRIX
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<Table>
<Caption>
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RELATIONSHIP TYPE CUSTOMER PEROT SYSTEMS
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Corporate CEO: George Sladoje Ken Scott & Dariush Shirmohammadi
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*(Strategic Bus. Partner-
ship)
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CEO/SPONSOR COO: John Yurkanin Ken Scott & Dariush Shirmohammadi
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(Strategic Bus. Rela.)
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ACCOUNT
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(Contract Compliance/
Service Delivery) CIO: Dan Yee Dariush Shirmohammadi & Jim Cribari
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BUSINESS DEVELOPMENT
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*(Innovative Bus. Sol.) COO: John Yurkanin Ken Scott & Dariush Shirmohammadi
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VP of Strategic Dev: John Flory, Ken Scott & Dariush Shirmohammadi
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SR. TECHNICAL ADVISOR
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*(Technical Part-
ner/New Technology Sol.) Trading Director: Mike Kane Dariush Shirmohammadi & Directors
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Setts Director: Ken Czarnecki Dariush Shirmohammadi & Directors
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INDUSTRY ADVISOR ?
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*(Knows my business)
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SERVICE LINE/PRACTICE ADVISOR ?
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*(New Technology Solutions)
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</Table>
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FINANCIAL INDICATORS
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- - Current financials details:
- Year 1 (28 February 2000 to 27 February 2001)
- Total Revenue $13.07M
- Gross Margin 30.9%
- After Tax Martin 10.8%
- After Tax Income $1.4M
- Year 2 and 3 (28 February 2001 to 27 February 2003)
- Total Revenue each year $11.7M
- Gross Margin each year 33.3%
- After Tax Margin averaged per year 12.45%
- After Tax Income averaged per year $1.46M
- Customer's 5 Year growth and revenue plan:
- Presently Unavailable
- Account Growth Revenue/Margin beyond year 3
- Presently Unavailable
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BUSINESS DRIVERS + CAPABILITIES = NEW OPPORTUNITIES
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- - Business Drivers:
- Ability to create of market products and services in order to expand
customer base vertically and horizontally -- guarantee survival beyond
market transition period
- Introducing several financial products in California market
- Planning to create energy exchanges in Alberta, New England and
Mid-West
- Planning a clearing business in partnership with OMT and Altra
- Planning a "retail trading business" with Perot Systems, etc.
- Ability to react to market changes in California
- Ability to shape the California energy market
- Stability of its current market: both size and underlying
infrastructure
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BUSINESS DRIVERS + CAPABILITIES = NEW OPPORTUNITIES
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- CAPABILITIES:
- CalPX runs a liquid market -- mainly as a result regulatory mandate
- A steady number of customers for the foreseeable future
- A steady source of revenue for the foreseeable future
- CalPX has limited financial resources -- and many aspirations
- Lack of enterprise thinking within the organization -- difficulties
in governance
- CalPX is under close regulatory oversight for most of its current
service
- Infrastructure requires immediate and serious attention
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BUSINESS DRIVERS + CAPABILITIES = NEW OPPORTUNITIES
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- - New Opportunities for PSC:
- PSC is highly respected at CalPX as the enabler to make its future
plans come to realization
- As a service provider PSC can develop some of the products
needed to realize CalPX plans -- may increase revenue above
budgeted values
- As a partner PSC may help CalPX to create new market products
- PSC may benefit from CalPX expanding its market and needing PSC to
provide additional infrastructure and project services
- PSC may capitalize on its relationship with CalPX to help market
services to CalPX customers
- PSC may be able to use its relationship with CalPX to help market
services to the energy marketplace
- National ISO data warehouse project
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CUSTOMER RELATIONSHIP - CUSTOMER SURVEY ACTIONS
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Last Survey Results:
CUSTOMER SATISFACTION
Number of previous surveys Part of standard CalPX IT survey
Date of last survey 2Q1999
Date of next survey May-00
Date of last improvement plan
creation and customer review N/A
Last Action Plan focus:
Facilitate the resolution of NERC Policy
issues that hinder decision making
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CUSTOMER RELATIONSHIP PLAN
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2000 Activities Calendar and Relationship Report Cards:
- - We will complete the transition phase as soon as possible and stabilize
the current CalPX infrastructure
- - We will develop as many of the products and services as CalPX needs
to extend its market
- - We will proactively participate in CalPX market development activities
- - We will rely on CalPX expansion of its markets so that we could expand
our services and revenues
- - We will proactively participate in CalPX interfaces with its market
participants
- - We need to ensure that we look at this customer more than a IT customer
as our actions will be scrutinized by the entire much of the energy
marketplace - to us help desk may be a mundane activity but it could
seriously impact our credibility in the energy marketplace
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