U.S. SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-QSB (Mark One) [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE QUARTERLY PERIOD ENDED MARCH 31, 2003. [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD FROM________________ COMMISSION FILE NUMBER.......................................0-15227 THE DWYER GROUP, INC. - -------------------------------------------------------------------------------- (EXACT NAME OF SMALL BUSINESS ISSUER AS SPECIFIED IN ITS CHARTER) Delaware 73-0941783 - -------- ---------- (STATE OR OTHER JURISDICTION (I.R.S. EMPLOYER OF INCORPORATION OR ORGANIZATION) IDENTIFICATION NO.) 1010 N. University Parks Dr., Waco, TX 76707 -------------------------------------------- (ADDRESS AND ZIP CODE OF PRINCIPAL EXECUTIVE OFFICES) (254) 745-2400 -------------- (ISSUER'S TELEPHONE NUMBER, INCLUDING AREA CODE) - -------------------------------------------------------------------------------- (FORMER NAME, FORMER ADDRESS AND FORMER FISCAL YEAR, IF CHANGED SINCE LAST REPORT) Check whether the issuer (1) filed all reports required to be filed by Section 13 or 15(d) of the Exchange Act during the past 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes [X] No [ ] Check whether the issuer is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act). Yes [ ] No [X] State the number of shares outstanding of each of the issuer's classes of common equity, as of the latest practicable date. Class Outstanding at May 12, 2003 - ------------------------------ --------------------------- Common stock, $.10 par value 7,063,931 TRANSITIONAL SMALL BUSINESS DISCLOSURE FORMAT (CHECK ONE): Yes [ ] No [X] THE DWYER GROUP, INC. INDEX <Table> <Caption> PART I - FINANCIAL INFORMATION PAGE NO. Item 1. Financial Statements Condensed Consolidated Balance Sheets as of March 31, 2003 (unaudited) and December 31, 2002 (audited)...................................................................3 Consolidated Statements of Income for the Three Months Ended March 31, 2003 and 2002 (unaudited)...............................................................4 Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2003 and 2002 (unaudited).........................................................5 Notes to Condensed Consolidated Financial Statements............................................6-8 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations............................................................9-11 Item 3. Controls and Procedures..........................................................................12 PART II - OTHER INFORMATION Item 1. Legal Proceedings................................................................................13 Item 2. Changes in Securities............................................................................13 Item 3. Defaults Upon Senior Securities..................................................................13 Item 4. Submission of Matters to a Vote of Security Holders..............................................13 Item 5. Other Information................................................................................13 Item 6. Exhibits and Reports on Form 8-K.................................................................13 </Table> 2 THE DWYER GROUP, INC. AND SUBSIDIARIES CONDENSED CONSOLIDATED BALANCE SHEETS <Table> <Caption> MARCH 31, DECEMBER 31, 2003 2002 -------------- -------------- (Unaudited) (Audited) ASSETS Current assets: Cash and cash equivalents $ 1,459,200 $ 1,486,256 Marketable securities, available-for-sale 579,231 572,070 Trade accounts receivable, net of allowance for doubtful accounts of $485,397 and $375,996, respectively 1,477,356 1,852,834 Accounts receivable from related parties 151,643 116,901 Accrued interest receivable 74,171 69,344 Trade notes receivable, current portion, net of allowance for doubtful accounts of $92,630 and $92,065, respectively 2,249,161 2,209,542 Inventories 58,667 74,885 Prepaid expenses 647,356 470,762 Notes receivable from related parties, current portion 183,286 184,384 -------------- -------------- Total current assets 6,880,071 7,036,978 Property and equipment, net 4,222,573 4,086,419 Notes and accounts receivable from related parties 75,484 75,484 Trade notes receivable, net of allowance for doubtful notes of $1,693,664 and $1,635,787 respectively 7,035,342 6,587,095 Goodwill, net 5,030,081 5,030,081 Purchased franchise rights, net 2,699,977 2,877,346 Net deferred tax asset 844,311 846,568 Other assets 613,481 631,391 -------------- -------------- TOTAL ASSETS $ 27,401,320 $ 27,171,362 ============== ============== LIABILITIES AND STOCKHOLDERS' EQUITY Current liabilities: Accounts payable, trade $ 591,821 $ 898,424 Accrued liabilities 1,229,668 957,305 Accrued interest 277,701 283,758 Accrued payroll 850,671 675,528 Deferred franchise sales revenue 173,073 302,142 Federal income taxes payable 283,527 89,149 Current maturities of long-term debt 656,694 1,117,312 -------------- -------------- Total current liabilities 4,063,155 4,323,618 Long-term debt, less current portion 2,530,170 2,690,761 Deferred franchise sales revenue 61,171 82,592 Stockholders' equity: Common stock 771,122 771,122 Additional paid-in capital 9,112,248 9,112,248 Retained earnings 12,073,397 11,469,780 Accumulated other comprehensive income 209 (68,607) Treasury stock, at cost (1,210,152) (1,210,152) -------------- -------------- Total stockholders' equity 20,746,824 20,074,391 -------------- -------------- TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY $ 27,401,320 $ 27,171,362 ============== ============== </Table> See notes to condensed consolidated financial statements (unaudited). 3 THE DWYER GROUP, INC. AND SUBSIDIARIES CONDENSED STATEMENT OF OPERATIONS (UNAUDITED) <Table> <Caption> THREE MONTHS ENDED MARCH 31, ------------------------------ 2003 2002 ------------- ------------- REVENUES: Royalties $ 3,464,068 $ 2,956,917 Franchise fees 1,839,498 1,593,587 Sales of products and services 642,257 948,133 Interest 222,906 177,600 Other 210,245 190,072 ------------- ------------- TOTAL REVENUES 6,378,974 5,866,309 COSTS AND EXPENSES: General, administrative and selling 4,478,219 3,846,171 Costs of product and service sales 545,643 776,341 Depreciation and amortization 353,436 316,833 Interest 55,777 51,484 ------------- ------------- TOTAL COSTS AND EXPENSES 5,433,075 4,990,829 Income before income taxes 945,899 875,480 Income taxes (342,282) (317,746) ------------- ------------- NET INCOME $ 603,617 $ 557,734 ============= ============= EARNINGS PER SHARE - BASIC $ 0.09 $ 0.08 ============= ============= EARNINGS PER SHARE - DILUTED $ 0.08 $ 0.08 ============= ============= WEIGHTED AVERAGE COMMON SHARES 7,063,931 6,997,931 ============= ============= WEIGHTED AVERAGE COMMON SHARES AND POTENTIAL DILUTIVE COMMON SHARES 7,420,748 7,436,346 ============= ============= </Table> See notes to condensed consolidated financial statements (unaudited). 4 THE DWYER GROUP, INC. AND SUBSIDIARIES CONDENSED CONSOLIDATED OF OPERATIONS (UNAUDITED) <Table> <Caption> THREE MONTHS ENDED MARCH 31, ------------------------------ 2003 2002 ------------- ------------- Operating activities: Net income $ 603,617 $ 557,734 Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization 353,436 316,833 Change in reserve for doubtful accounts 498,833 222,852 Notes received for franchise sales (1,311,692) (1,267,029) Notes received other than for franchise sales (220,015) (313,914) Changes in assets and liabilities: Accounts and interest receivable 367,256 293,142 Receivables / payables to related parties, net (34,742) (144,554) Inventories 16,218 4,057 Prepaid expenses (176,594) (393,966) Deferred tax asset 2,257 (7,122) Accounts payable and accrued liabilities 329,224 674,798 Deferred franchise sales revenue (150,490) (31,010) Other 5,038 14,266 ------------- ------------- Net cash provided by (used in) operating activities 282,346 (73,913) ------------- ------------- Investing activities: Collections of notes receivable 568,456 847,656 Purchases of property and equipment (276,468) (544,782) Sale of property and equipment -- 17,753 Purchases of other assets (5,284) (24,075) Purchase of marketable securities (3,657) (3,904) Increase in unrealized gain on marketable securities 27,662 1,333 Collections on notes receivable from related parties 1,098 5,970 ------------- ------------- Net cash provided by investing activities 311,807 299,951 ------------- ------------- Financing activities: Proceeds from borrowings -- 160,000 Payments on borrowings (621,209) (552,774) ------------- ------------- Net cash used in financing activities (621,209) (392,774) ------------- ------------- Net decrease in cash and cash equivalents (27,056) (166,736) Cash and cash equivalents, beginning of period 1,486,256 790,151 ------------- ------------- Cash and cash equivalents, end of period $ 1,459,200 $ 623,415 ============= ============= </Table> See notes to condensed consolidated financial statements (unaudited). 5 THE DWYER GROUP, INC. AND SUBSIDIARIES NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) NOTE 1. ORGANIZATION The Dwyer Group, Inc. is a holding company for service-based businesses providing specialty services internationally through franchising. The condensed consolidated financial statements include the accounts of The Dwyer Group, Inc. and its wholly-owned subsidiaries (the "Company") which include the following: - Rainbow International Carpet Dyeing and Cleaning Co. ("Rainbow") is a franchisor of carpet cleaning, dyeing, air duct cleaning, and restoration services under the service mark "Rainbow International"(R). - Mr. Rooter Corporation ("Mr. Rooter") is a franchisor of plumbing repair and drain cleaning services under the service mark "Mr. Rooter"(R). - Aire Serv Heating & Air Conditioning, Inc. ("Aire Serv") is a franchisor of heating, ventilating and air conditioning service businesses under the service mark "Aire Serv"(R). - Mr. Electric Corp. ("Mr. Electric") is a franchisor of electrical repair and service businesses under the service mark "Mr. Electric"(R). - Mr. Appliance Corp. ("Mr. Appliance") is a franchisor of major household appliance service and repair businesses under the service mark "Mr. Appliance"(R). - Synergistic International, Inc., ("Glass Doctor"), is franchisor of Glass Doctor (R), a service concept whose business is the replacement of automobile, residential and commercial glass. - The Dwyer Group National Accounts, Inc. ("National Accounts") solicits national account customers who can call a toll-free phone number for their general repair and 24-hour emergency service needs. The order is filled through the Company's network of franchisees or qualified subcontractors. - The Dwyer Group Canada, Inc. ("TDG Canada") markets and services certain of the Company's franchise concepts in Canada. Currently, those concepts are Mr. Rooter, Mr. Electric, Rainbow and Mr. Appliance. NOTE 2. BASIS OF PRESENTATION A. PRINCIPLES OF CONSOLIDATION The accompanying condensed consolidated financial statements include The Dwyer Group, Inc. and its subsidiaries (the "Company"). All significant intercompany balances and transactions have been eliminated. B. INTERIM DISCLOSURES The information as of March 31, 2003, for the three months ended March 31, 2003 and for the three months ended March 31 2002, is unaudited, but in the opinion of management, reflects all adjustments, which are of a normal recurring nature, necessary for a fair presentation of financial position and results of operations for the interim periods. The accompanying condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto contained in the Company's Annual Report on Form 10-KSB for the fiscal year ended December 31, 2002, and with other filings with the U.S. Securities and Exchange Commission. The results of operations for the three months ended March 31, 2003 are not necessarily indicative of the results to be expected for the fiscal year ending December 31, 2003. 6 NOTE 3. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES EARNINGS PER COMMON SHARE Basic earnings per share is computed based on the weighted average number of shares outstanding during each of the periods. Diluted earnings per share include the dilutive effect of unexercised stock options and warrants. NEW ACCOUNTING POLICIES In June 2002, the Financial Accounting Standards Board issued Statement of Financial Accounting Standards No. 146, Accounting for Costs Associated with Exit or Disposal Activities (SFAS 146), which addresses accounting for restructuring and similar costs. SFAS No. 146 supersedes previous accounting guidance, principally Emerging Issues Task Force (EITF) Issue No. 94-3. The Company will adopt the provisions of SFAS 146 for restructuring activities initiated after December 31, 2002. SFAS 146 requires that the liability for costs associated with an exit or disposal activity be recognized when the liability is incurred. Under EITF No. 94-3, a liability for an exit cost was recognized at the date of a company's commitment to an exit plan. SFAS 146 also establishes that the liability should initially be measured and recorded at fair value. Accordingly, SFAS 146 may affect the timing of recognizing future restructuring costs as well as the amount recognized. Adoption of this standard did not have any immediate effect on the Company's consolidated financial statements. In January 2003, the Financial Accounting Standards Board issued FASB Interpretation No. 46, Consolidation of Variable Interest Entities, an interpretation of Accounting Research Bulletin No. 51, Consolidated Financial Statements (FIN No. 46). FIN No. 46 explains how to identify variable interest entities and how an enterprise assesses its interests in a variable interest entity, to decide whether to consolidate that entity. The Interpretation requires existing unconsolidated variable interest entities to be consolidated by their primary beneficiaries if the entities do not effectively disperse risks among parties involved. FIN No. 46 is effective immediately for variable interest entities created after January 31, 2003, and to variable interest entities in which an enterprise obtains an interest after that date. The Interpretation applies in the first fiscal year or interim period beginning after June 15, 2003, to variable interest entities in which an enterprise holds a variable interest that it acquired before February 1, 2003. Adoption of this standard did not have any immediate effect on the Company's consolidated financial statements. STOCK BASED COMPENSATION In compliance with SFAS 148, the Company has elected to continue to follow the intrinsic value method in accounting for our stock-based employee compensation arrangement as defined by Accounting Principles Board Opinion No. 25, Accounting for Stock Issued to Employees, and have made the applicable disclosures. Had the compensation cost for the Company's stock-based compensation plans been determined consistent with SFAS 123, net income and earnings per common share for 2003 and 2002 would approximate the pro forma amounts below: <Table> <Caption> 2003 2002 ---------- ---------- Net income, as reported $ 603,617 $ 557,734 Deduct: Total stock-based employee compensation expense determined under fair value based methods for all awards, net of tax effects (16,000) (16,000) ---------- ---------- Pro forma net income $ 587,617 $ 541,734 ========== ========== Net income per share Basic, as reported $.09 $.08 Basic, pro forma $.09 $.08 Diluted, as reported $.08 $.08 Diluted, pro forma $.08 $.08 </Table> The effects of applying SFAS 123 in this pro forma disclosure are not indicative of future results. 7 NOTE 4. SUBSEQUENT EVENTS On May 12, 2003, the Company announced the signing of a merger agreement whereby the Company will merge with an affiliate of The Riverside Company, a private equity firm. Pursuant to an Agreement and Plan of Merger (the "Merger Agreement"), by and among the Company, TDG Holding Company and its wholly owned subsidiary, TDG Merger Co., TDG Merger Co. will merge with and into the Company. The Company will survive the merger as a wholly owned subsidiary of TDG Holding Company. Stockholders of the Company will receive $6.75 in cash for each outstanding share of Company common stock owned at the effective time of the merger. The merger is subject to the approval of the Company's stockholders, regulatory approvals and the satisfaction of other standard conditions. The merger is also subject to a condition that the Company's earnings before interest, taxes, depreciation and amortization ("EBITDA") for the trailing twelve months as of the month end immediately preceding the mailing of the proxy statement be at least $6,460,000. There can be no assurances that the Company will be able to achieve the required EBITDA. The Company's Board of Directors formed a special committee, consisting of non-employee directors who will not be shareholders in or directors of the Company or TDG Holding Company after the merger, to negotiate the terms of the merger transaction on behalf of the Company. The Company's Board of Directors, upon the unanimous recommendation of the special committee, unanimously approved the Merger Agreement. Certain significant stockholders of the Company, including the Dwyer family limited partnership and individual members of the Dwyer family, who collectively own over 60% of the Company's common stock (on a non-diluted basis), have agreed to vote in favor of the approval of the merger and the Merger Agreement, subject to certain exceptions, pursuant to a voting agreement between TDG Holding Company and such stockholders (the "Voting Agreement"). Certain significant stockholders of the Company, including senior management, the Dwyer family limited partnership and members of the Dwyer family, including Dina Dwyer-Owens, president and CEO, will not have certain of their shares converted into cash in the merger, but instead will exchange those shares for common shares of TDG Holding Company immediately prior to the effective time of the merger. Consummation of the merger transaction will result in the Company's common stock ceasing to be listed on The NASDAQ National Market and the termination of the registration of such securities pursuant to the Securities Exchange Act of 1934. 8 ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Unless otherwise noted, all dollar amounts are rounded to the nearest thousand. Percentages represent the change from the comparable amount from the previous year. Note references refer to Notes to Condensed Consolidated Financial Statements. LIQUIDITY AND CAPITAL RESOURCES The Company's working capital ratio was approximately 1.7 to 1 at March 31, 2003 as compared to 1.6 to 1 December 31, 2002. The Company had working capital of $2,817,000 at March 31, 2003 as compared to $2,713,000 at December 31, 2002. For the remainder of fiscal 2003, management expects to fund working capital requirements primarily through operating cash flow. At March 31, 2003, the Company had cash and cash equivalents of $1,459,000, and marketable securities of $579,000. In May of 2002, the Company renegotiated a $1,000,000 line of credit with its bank. Management expects that the line will be renewed for another year in May of 2003. Cash in the amount of $282,000 was provided by operating activities in the first quarter of 2003, as compared to $74,000 used in operating activities for the same period in 2002. In 2003, cash was generated primarily by a net profit of $604,000, depreciation and amortization of $353,000, a decrease in accounts and interest receivable of $367,000, an increase in the reserve for doubtful accounts of $499,000 and an increase in payables and accrued liabilities of $329,000, which was partially offset by notes received from franchise sales of $1,312,000, other notes receivable of $220,000, an increase in receivables from related parties of $35,000, a decrease in deferred franchise sales of $150,000, and an increase in prepaid expenses of $177,000. For the same period in 2002, cash was generated primarily by a net profit of $558,000, depreciation and amortization of $317,000, a decrease in accounts and interest receivable of $293,000, an increase in the reserve for doubtful accounts of $223,000, and an increase in payables and accrued liabilities of $675,000, which was more than offset by notes received from franchise sales of $1,267,000, other notes receivable of $314,000, an increase in receivables from related parties of $145,000, and an increase in prepaid expenses of $394,000. In the first quarter of 2003, the Company generated $312,000 in cash from investing activities, primarily from collections of notes receivable of $568,000, partially offset by purchases of property and equipment for $276,000. The cash used for the purchases of property and equipment was primarily related to remodeling the office facilities and upgrades in computer software. For the same period in 2002, the Company generated $300,000 in cash from investing activities, primarily from collections of notes receivable of $848,000, partially offset by purchases of property and equipment for $545,000. In the first quarter of 2003, the Company used $621,000 in cash for financing activities for payments on borrowings. For the same period in 2002, the Company used $393,000 in cash for financing activities for payments on borrowings of $553,000, partially offset by new borrowings of $160,000. The Company is not aware of any trend or event, which would potentially adversely affect its liquidity. In the event such a trend would develop, management believes that the Company has sufficient funds available to satisfy the working capital needs of the business. RESULTS OF OPERATIONS For the three months ended March 31, 2003, compared to the three months ended March 31, 2002. Total revenues for the quarter increased by $513,000 (9%) to $6,379,000 in 2003 from $5,886,000 in 2002. This increase is due to increases in the following revenue categories: royalties - $507,000 (17%); franchise fees - $246,000 (15%); interest income - $45,000 (26%); and other - $21,000 (11%); partially offset by a decrease in sales of products and services - $306,000 (32%). 9 Royalty revenues from the Company's franchise concepts increased as follows: <Table> Mr. Rooter $206,000 (15)% Rainbow $101,000 (18)% Aire Serv $ 59,000 (43)% Glass Doctor $ 40,000 (8)% Mr. Appliance $ 14,000 (25)% Mr. Electric $ 8,000 (3)% </Table> In addition to the above, royalties from the Company's Canadian and certain other foreign operations increased by $79,000 (58%). Overall, these royalty revenue increases, which coincide with the increased business revenues of existing franchisees as well as an increase in the number of franchisees producing revenue, are a direct result of the Company's emphasis on providing strong franchise support services, and its methods and programs created to assist franchisees in building successful businesses, along with continued emphasis on the sale of new franchises. These strategies are very important to the future of the Company, as royalties are the foundation for the Company's long-term financial strength. The increase in franchise fee revenues was due to increases from each of the following concepts: Mr. Rooter - $75,000 (12%); Glass Doctor - $309,000 (134%); Rainbow - $150,000 (124%); Mr. Appliance - $10,000 (10%); and international operations - $28,000. These increases were partially offset by decreases from Mr. Electric - $207,000 (66%); and Aire Serv - $119,000 (56%). Sales of products and services decreased by $306,000 (32%), due to the loss of a major National Accounts customer. General and administrative expenses increased by $632,000 (16%), due to additional costs and personnel associated with the increase in overall revenues and an increase in bad debt expense in 2003. Due to the decrease in product and service sales, costs associated with such sales decreased by $231,000 (30%). Depreciation and amortization increased by $37,000 (12%) due primarily to purchases of additional property, plant, and equipment. The Company reported net income of $604,000 for the quarter ended March 31, 2003 as compared to net income of $558,000 for the same period in 2002. IMPACT OF INFLATION Inflation has not had a material impact on the operations of the Company. FOREIGN OPERATIONS The Company operates in 16 foreign countries. Typically, other than in Canada, foreign franchises are sold and managed by a master licensee in that country. Royalties from master licenses are recorded as received due to the difficulty sometimes experienced in foreign countries when attempting to transfer such funds to the United States. The Company does not depend on foreign operations, and such operations do not have a material impact on its cash flow. The Company may sell additional master licenses, which could result in lump sum payments from the master licensees to the Company. FORWARD-LOOKING STATEMENTS The Company cautions readers that various factors could cause the actual results of the Company to differ materially from those indicated by forward-looking statements made from time-to-time in news releases, reports, proxy statements, registration statements and other written communications (including the preceding sections of this Management's Discussion and Analysis), as well as oral statements made by representatives of the Company. Except for historical information, matters discussed in such oral and written communications are forward-looking statements that involve risks and uncertainties, including, but not limited to, general business conditions, the impact of competition, taxes, inflation, and governmental regulations. 10 CONTRACTUAL OBLIGATIONS AND CONTINGENT LIABILITIES AND COMMITMENTS We have contractual obligations and commitments primarily in regard to payment of debt and lease arrangements. <Table> <Caption> PAYMENTS DUE BY PERIOD ---------------------- Beyond 2003 2004 2005 2006 2007 Total ------ ------ ------ ------ ------ ------ Contractual Obligations Long-Term Debt $ 496 $ 468 $ 257 $1,966 $ -- $3,187 Operational Lease Commitments -- -- -- -- -- -- ------ ------ ------ ------ ------ ------ Total Contractual Obligations $ 496 $ 468 $ 257 $1,966 $ -- $3,187 ====== ====== ====== ====== ====== ====== </Table> RECENT EVENTS On May 12, 2003, the Company announced the signing of a merger agreement whereby the Company will merge with an affiliate of The Riverside Company, a private equity firm. Pursuant to an Agreement and Plan of Merger (the "Merger Agreement"), by and among the Company, TDG Holding Company and its wholly owned subsidiary, TDG Merger Co., TDG Merger Co. will merge with and into the Company. The Company will survive the merger as a wholly owned subsidiary of TDG Holding Company. Stockholders of the Company will receive $6.75 in cash for each outstanding share of Company common stock owned at the effective time of the merger. The merger is subject to the approval of the Company's stockholders, regulatory approvals and the satisfaction of other standard conditions. The merger is also subject to a condition that the Company's earnings before interest, taxes, depreciation and amortization ("EBITDA") for the trailing twelve months as of the month end immediately preceding the mailing of the proxy statement be at least $6,460,000. There can be no assurances that the Company will be able to achieve the required EBITDA. The Company's Board of Directors formed a special committee, consisting of non-employee directors who will not be shareholders in or directors of the Company or TDG Holding Company after the merger, to negotiate the terms of the merger transaction on behalf of the Company. The Company's Board of Directors, upon the unanimous recommendation of the special committee, unanimously approved the Merger Agreement. Certain significant stockholders of the Company, including the Dwyer family limited partnership and individual members of the Dwyer family, who collectively own over 60% of the Company's common stock (on a non-diluted basis), have agreed to vote in favor of the approval of the merger and the Merger Agreement, subject to certain exceptions, pursuant to a voting agreement between TDG Holding Company and such stockholders (the "Voting Agreement"). Certain significant stockholders of the Company, including senior management, the Dwyer family limited partnership and members of the Dwyer family, including Dina Dwyer-Owens, president and CEO, will not have certain of their shares converted into cash in the merger, but instead will exchange those shares for common shares of TDG Holding Company immediately prior to the effective time of the merger. Consummation of the merger transaction will result in the Company's common stock ceasing to be listed on The NASDAQ National Market and the termination of the registration of such securities pursuant to the Securities Exchange Act of 1934. 11 ITEM 3. CONTROLS AND PROCEDURES Within the 90 days prior to the date of filing this Quarterly Report on Form 10-QSB, we carried out an evaluation, under the supervision of management, including our Chief Executive Officer and our Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures pursuant to Exchange Act Rule 13a - 14. Based on that evaluation, our Chief Executive Officer and our Chief Financial Officer concluded that our disclosure controls and procedures are effective in timely alerting them to material information relating to the Company (including its consolidated subsidiaries) required to be included in our periodic SEC filings. Subsequent to the date of that evaluation, there have been no significant changes in our internal controls or in other factors that could significantly affect internal controls, nor were any corrective actions required with regard to significant deficiencies and material weaknesses. THIS SECTION LEFT INTENTIONALLY BLANK. 12 PART II OTHER INFORMATION THE DWYER GROUP, INC. AND SUBSIDIARIES ITEM 1 - LEGAL PROCEEDINGS NONE ITEM 2 - CHANGES IN SECURITIES (a) NONE (b) Not applicable. (c) NONE ITEM 3 - DEFAULTS UPON SENIOR SECURITIES NONE ITEM 4 - SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS NONE ITEM 5 - OTHER INFORMATION NONE ITEM 6 - EXHIBITS AND REPORTS ON FORM 8-K (a) Exhibits: 2.1 Agreement and Plan of Merger, dated as of May 11, 2003, among The Dwyer Group, Inc., TDG Holding Company, and TDG Merger Co. (incorporated by reference to Exhibit 99.1 to the Company's Current Report on Form 8-K dated May 11, 2003). 99.1 Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 99.2 Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. (b) Reports on 8-K The Company filed a report on Form 8-K on March 7, 2003, for the purpose of filing a press release related to operating results. 13 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. Date: May 12, 2003 The Dwyer Group, Inc. By: /s/ Thomas Buckley ------------------------------------ Thomas Buckley Vice President and Chief Financial Officer 14 CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002 I, Dina Dwyer-Owens, President and Chief Executive Officer of The Dwyer Group, Inc., certify that: (1) I have reviewed this quarterly report on Form 10-QSB of The Dwyer Group, Inc. (2) Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report; (3) Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report; (4) The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have: a) designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared; b) evaluated the effectiveness of the registrant's disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the "Evaluation Date"); and c) presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date; (5) The registrant's other certifying officer and I have disclosed, based on our most recent evaluation, to the registrant's auditors and the audit committee of registrant's board of directors (or persons performing the equivalent function): a) all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant's ability to record, process, summarize and report financial data and have identified for the registrant's auditors any material weaknesses in internal controls; and b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal controls; and (6) The registrant's other certifying officer and I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses. By: /s/ Dina Dwyer-Owens ------------------------ Dina Dwyer-Owens Chief Executive Officer May 12, 2003 15 CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002 I, Thomas Buckley, Vice President and Chief Financial Officer of The Dwyer Group, Inc., certify that: (1) I have reviewed this quarterly report on Form 10-QSB of The Dwyer Group, Inc. (2) Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report; (3) Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report; (4) The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have: a) designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared; b) evaluated the effectiveness of the registrant's disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the "Evaluation Date"); and c) presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date; (5) The registrant's other certifying officer and I have disclosed, based on our most recent evaluation, to the registrant's auditors and the audit committee of registrant's board of directors (or persons performing the equivalent function): a) all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant's ability to record, process, summarize and report financial data and have identified for the registrant's auditors any material weaknesses in internal controls; and b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal controls; and (6) The registrant's other certifying officer and I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses. By: /s/ Thomas Buckley ---------------------- Thomas Buckley Vice President and Chief Financial Officer May 12, 2003 16 EXHIBIT INDEX <Table> 2.1 Agreement and Plan of Merger, dated as of May 11, 2003, among The Dwyer Group, Inc., TDG Holding Company, and TDG Merger Co. (incorporated by reference to Exhibit 99.1 to the Company's Current Report on Form 8-K dated May 11, 2003). 99.1 Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 99.2 Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. </Table>