================================================================================
                                                                  EXHIBIT (b)(4)


THIS INSTRUMENT AND THE RIGHTS AND OBLIGATIONS EVIDENCED HEREBY ARE SUBORDINATE
IN THE MANNER AND TO THE EXTENT SET FORTH IN THAT CERTAIN SUBORDINATION AND
INTERCREDITOR AGREEMENT (THE "SUBORDINATION AGREEMENT") DATED AS OF OCTOBER 30,
2003 AMONG MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY, C.M. LIFE INSURANCE
COMPANY, MASSMUTUAL PARTICIPATION INVESTORS, MASSMUTUAL CORPORATE INVESTORS,
TOWER SQUARE CAPITAL PARTNERS, L.P., TSCP SELECTIVE, L.P., TDG MERGER CO., A
DELAWARE CORPORATION (TO BE MERGED WITH AND INTO THE DWYER GROUP, INC.) (THE
"COMPANY") AND MADISON CAPITAL FUNDING, LLC ("AGENT"), TO THE INDEBTEDNESS
(INCLUDING INTEREST) OWED BY THE COMPANY PURSUANT TO THAT CERTAIN CREDIT
AGREEMENT DATED AS OF OCTOBER 30, 2003 AMONG THE COMPANY, AGENT AND THE LENDERS
FROM TIME TO TIME PARTY THERETO, AS SUCH CREDIT AGREEMENT HAS BEEN AND HEREAFTER
MAY BE AMENDED, SUPPLEMENTED OR OTHERWISE MODIFIED FROM TIME TO TIME AND TO
INDEBTEDNESS REFINANCING THE INDEBTEDNESS UNDER THAT AGREEMENT AS CONTEMPLATED
BY THE SUBORDINATION AGREEMENT; AND EACH HOLDER OF THIS INSTRUMENT, BY ITS
ACCEPTANCE HEREOF, IRREVOCABLY AGREES TO BE BOUND BY THE PROVISIONS OF THE
SUBORDINATION AGREEMENT.


                               TDG HOLDING COMPANY
                                 TDG MERGER CO.
               (TO BE MERGED WITH AND INTO THE DWYER GROUP, INC.)

                          SECURITIES PURCHASE AGREEMENT

                                 TDG MERGER CO.
               (TO BE MERGED WITH AND INTO THE DWYER GROUP, INC.)

          $8,750,000 14% Senior Subordinated Notes due October 30, 2011

                               TDG HOLDING COMPANY

                  Warrants for 9,569.85 Shares of Common Stock
                             (subject to adjustment)

                                October 30, 2003


================================================================================





                                TABLE OF CONTENTS

<Table>
<Caption>
                                                                                                                  Page
                                                                                                               
1.    AUTHORIZATION OF SECURITIES; OTHER PURCHASERS; ETC...........................................................1


2.    SALE AND PURCHASE OF SECURITIES..............................................................................2


3.    CLOSING......................................................................................................2


4.    CONDITIONS TO CLOSING........................................................................................3

   4.1.  REPRESENTATIONS AND WARRANTIES CORRECT....................................................................3
   4.2.  PERFORMANCE: NO DEFAULT...................................................................................3
   4.3.  RELATED TRANSACTIONS......................................................................................3
   4.4.  COMPLIANCE CERTIFICATE....................................................................................6
   4.5.  SALE OF SECURITIES TO PURCHASERS..........................................................................6
   4.6.  OPINION OF COUNSEL FOR THE ISSUERS........................................................................6
   4.7.  OPINIONS OF THE PURCHASER'S SPECIAL COUNSEL...............................................................6
   4.8.  LEGAL INVESTMENT; CERTIFICATE.............................................................................6
   4.9.  SALE AND PURCHASE NOT FORBIDDEN BY LAW....................................................................6
   4.10.    PAYMENT OF FUNDING FEE AND TRANSACTION COSTS; NAIC FEE.................................................6
   4.11.    PURCHASER APPROVAL.....................................................................................7
   4.12.    MATERIAL ADVERSE CHANGE................................................................................7
   4.13.    PROCEEDINGS AND DOCUMENTS..............................................................................7

5.    REPRESENTATIONS AND WARRANTIES...............................................................................7

   5.1.  ORGANIZATION, STANDING, ETC. OF THE ISSUERS AND THE SUBSIDIARIES..........................................7
   5.2.  NAMES; JURISDICTION OF INCORPORATION, SUBSIDIARIES, ETC...................................................8
   5.3.  QUALIFICATION.............................................................................................8
   5.4.  BUSINESS; DISCLOSURE MATERIALS............................................................................8
   5.5.  CAPITAL STOCK.............................................................................................8
   5.6.  FINANCIAL STATEMENTS.....................................................................................10
   5.7.  CHANGES; SOLVENCY, ETC...................................................................................11
   5.8.  TAX RETURNS AND PAYMENTS.................................................................................11
   5.9.  DEBT, LIENS, INVESTMENTS, TRANSACTIONS WITH AFFILIATES LEASES ...........................................12
   5.10.    TITLE TO PROPERTIES: LIENS; LEASES....................................................................12
   5.11.    LITIGATION, ETC.......................................................................................12
   5.12.    VALID AND BINDING OBLIGATIONS: COMPLIANCE WITH OTHER INSTRUMENTS: ABSENCE OF RESTRICTIONS, ETC........13
   5.13.    ERISA.................................................................................................14
   5.14.    CONSENTS, ETC.........................................................................................16
   5.15.    PROPRIETARY RIGHTS; LICENSES..........................................................................16
   5.16.    OFFER OF SECURITIES; INVESTMENT BANKERS...............................................................16
   5.17.    GOVERNMENT REGULATION.................................................................................17
   5.18.    DISCLOSURE............................................................................................17
   5.19.    LABOR RELATIONS; SUPPLIERS, DISTRIBUTORS AND CUSTOMERS................................................17
   5.20.    DEFAULT...............................................................................................18
   5.21.    COMPLIANCE WITH LAWS..................................................................................18
   5.22.    ACQUISITION...........................................................................................18
   5.23.    MANAGEMENT RESTRICTIONS...............................................................................19
   5.24.    VOTING PROVISIONS.....................................................................................19
   5.25.    INSURANCE COVERAGE....................................................................................19
   5.26.    ABSENCE OF CERTAIN CHANGES............................................................................19
</Table>


                                        i


<Table>
                                                                                                              
6.    USE OF PROCEEDS; FEDERAL RESERVE BOARD REGULATIONS, ETC.; ABSENCE OF FOREIGN OR ENEMY STATUS;
ANTI-TERRORISM ORDER..............................................................................................20


7.    FINANCIAL STATEMENTS AND INFORMATION........................................................................21


8.    INSPECTION..................................................................................................25


9.    PREPAYMENT OF NOTES.........................................................................................26

   9.1.  OPTIONAL PREPAYMENT WITH PREMIUM OF NOTES................................................................26
   9.2.  PREPAYMENT WITH PREMIUM AT THE OPTION OF HOLDERS OF NOTES UPON A CHANGE OF CONTROL.......................27
   9.3.  ALLOCATION OF PARTIAL PREPAYMENTS OF NOTES...............................................................28
   9.4.  NOTICE OF OPTIONAL PREPAYMENTS OF NOTES..................................................................29
   9.5.  MATURITY; ACCRUED INTEREST; SURRENDER, ETC. OF NOTES.....................................................29
   9.6.  PURCHASE OF NOTES........................................................................................29
   9.7.  PAYMENT ON NON-BUSINESS DAYS.............................................................................29

10.   REGISTRATION, ETC...........................................................................................29

   10.1.    REGISTRATION ON REQUEST...............................................................................29
   10.2.    INCIDENTAL REGISTRATION...............................................................................31
   10.3.    REGISTRATION PROCEDURES...............................................................................31
   10.4.    RESTRICTIONS ON OTHER AGREEMENTS......................................................................31

11.   SUBORDINATION...............................................................................................32


12.   STOCKHOLDERS AGREEMENT AND MANAGEMENT OPTION PLAN; OPTIONS TO EMPLOYEES; EMPLOYMENT ARRANGEMENTS............32


13.   BOARD VISITATION RIGHTS.....................................................................................32


14.   COVENANTS OF THE COMPANY....................................................................................33

   14.1.    BOOKS OF RECORD AND ACCOUNT; RESERVES.................................................................33
   14.2.    PAYMENT OF TAXES AND CLAIMS...........................................................................33
   14.3.    CORPORATE EXISTENCE; MAINTENANCE OF PROPERTIES; COMPLIANCE WITH LAWS..................................34
   14.4.    LINES OF BUSINESS; PROPRIETARY RIGHTS.................................................................35
   14.5.    INSURANCE.............................................................................................35
   14.6.    LIMITATION ON DISCOUNT OR SALE OF RECEIVABLES.........................................................35
   14.7.    LIMITATION ON INDEBTEDNESS............................................................................35
   14.8.    LIMITATION ON RESTRICTED PAYMENTS.....................................................................37
   14.9.    CERTAIN FINANCIAL COVENANTS...........................................................................39
   14.10.   LIMITATION ON LIENS...................................................................................43
   14.11.   LIMITATION ON TRANSACTIONS WITH AFFILIATES............................................................45
   14.12.   LIMITATION ON INVESTMENTS.............................................................................45
   14.13.   LIMITATION ON ISSUANCE OF SHARES OF SUBSIDIARIES......................................................45
   14.14.   LIMITATION ON SUBSIDIARIES' CONSOLIDATION, MERGER OR SALE OF ALL OR SUBSTANTIALLY ALL OF ITS ASSETS...46
   14.15.   LIMITATION ON THE ISSUERS' CONSOLIDATION OR MERGER....................................................46
   14.16.   LIMITATION ON DISPOSITION OF PROPERTY.................................................................47
   14.17.   LIMITATION ON LEASEBACKS..............................................................................48
   14.18.   MODIFICATION OF CERTAIN DOCUMENTS, AGREEMENTS AND INSTRUMENTS.........................................48
   14.19.   NOTE GUARANTEES.......................................................................................48
   14.20.   OPERATING LEASE RENTALS...............................................................................49
   14.21.   MERGER PURSUANT TO ACQUISITION........................................................................49
   14.22.   EQUITY CALL AGREEMENT.................................................................................49
</Table>



                                       ii



<Table>
                                                                                                               
15.   DEFINITIONS.................................................................................................49

   15.1.    DEFINITIONS OF CAPITALIZED TERMS......................................................................49
   15.2.    OTHER DEFINITIONS.....................................................................................64
   15.3.    ACCOUNTING TERMS AND PRINCIPLES; LAWS.................................................................65

16.   REMEDIES....................................................................................................65

   16.1.    EVENTS OF DEFAULT DEFINED; ACCELERATION OF MATURITY...................................................65
   16.2.    SUITS FOR ENFORCEMENT, ETC............................................................................70
   16.3.    NO ELECTION OF REMEDIES...............................................................................70
   16.4.    REMEDIES NOT WAIVED...................................................................................70
   16.5.    APPLICATION OF PAYMENTS...............................................................................70

17.   REGISTRATION, TRANSFER AND EXCHANGE OF SECURITIES...........................................................70


18.   REPLACEMENT OF SECURITIES...................................................................................71


19.   AMENDMENT AND WAIVER........................................................................................71


20.   METHOD OF PAYMENT OF SECURITIES.............................................................................72


21.   EXPENSES; INDEMNITY.........................................................................................73


22.   TAXES.......................................................................................................73


23.   COMMUNICATIONS..............................................................................................74


24.   SURVIVAL OF AGREEMENTS, REPRESENTATIONS AND WARRANTIES, ETC.................................................75


25.   SUCCESSORS AND ASSIGNS; RIGHTS OF OTHER HOLDERS.............................................................75


26.   PURCHASE FOR INVESTMENT; ERISA..............................................................................75


27.   GOVERNING LAW; JURISDICTION; WAIVER OF JURY TRIAL...........................................................77


28.   MISCELLANEOUS...............................................................................................78
</Table>



                                      iii




<Table>
                       
Schedule I            --     Information as to Purchasers

Exhibit 1(a)(i)       --     Form of Warrant
Exhibit 1(a)(ii)      --     Certificate of Incorporation of the Parent
Exhibit 1(b)          --     Form of Note
Exhibit 1(c)-1        --     Form of Note Guarantee - Subsidiary
Exhibit 1(c)-2        --     Form of Note Guarantee -  Parent
Exhibit 3             --     Instructions for Wire Transfer of Funds
Exhibit 4.3(b)        --     Indebtedness to be Repaid Prior to Closing
Exhibit 4.3(d)        --     Form of Stockholders Agreement
Exhibit 4.3(f)        --     Form of Subordination Agreement
Exhibit 4.3(j)        --     EBITDA Calculation
Exhibit 4.3(l)        --     Form of Equity Call Agreement
Exhibit 5.2           --     Names, Jurisdictions of Incorporation and Subsidiaries
Exhibit 5.5(a)        --     Authorized Capital Stock of the Parent
Exhibit 5.5(b)        --     Authorized Capital Stock of Subsidiaries
Exhibit 5.5(d)        --     Outstanding Rights, Options, Warrants, or Agreements
Exhibit 5.6(a)        --     Acquired Company Financial Statements
Exhibit 5.6(c)        --     Pro-Forma Unaudited Consolidated and Consolidating Balance Sheets of
                             the Parent
Exhibit 5.7           --     Changes in Financial Condition
Exhibit 5.8           --     Tax Returns and Payments
Exhibit 5.9           --     Permissible Post-Acquisition Debt; Liens, Investments; Affiliates and Transactions
                             Therewith; Leases for Real Property in Excess of $100,000 Per Annum
Exhibit 5.13          --     Post-Retirement Benefit Obligations
Exhibit 5.14          --     Consents, Approvals, Notices, Authorizations, Declarations and Filings Required
                             Before Closing
Exhibit 5.15          --     Proprietary Rights; Licenses
Exhibit 5.22(a)       --     Other Agreements
Exhibit 5.22(b)       --     Exceptions to Warranties & Representations at Closing
Exhibit 5.22(d)       --     Transaction Costs
Exhibit 5.25          --     Insurance Coverage
Exhibit 5.26          --     Absence of Certain Changes
Exhibit 6             --     Use of Proceeds
Exhibit 7(d)(v)       --     Information required as to New Subsidiary
Exhibit 10            --     Registration Rights Provision
Exhibit 14.11         --     Transactions with Affiliates
Exhibit 14.21         --     Form of Assumption Agreement
</Table>



                                       iv




                               TDG HOLDING COMPANY
                                 TDG MERGER CO.
               (TO BE MERGED WITH AND INTO THE DWYER GROUP, INC.)
                            c/o The Riverside Company
                               Rockefeller Center
                          630 Fifth Avenue, Suite 1530
                               New York, NY 10011

                                                                October 30, 2003


To Each of the Purchasers Named
on Schedule I Attached Hereto

Ladies and Gentlemen:


         TDG HOLDING COMPANY, a Delaware corporation (together with any
successor permitted hereunder, the "PARENT"), and TDG MERGER CO., a Delaware
corporation (together with any successor permitted hereunder, including,
effective upon the Merger (as hereinafter defined), THE DWYER GROUP, INC., a
Delaware corporation, the "COMPANY"; and together with the Parent (each an
"ISSUER" and collectively, the "ISSUERS"), agree with each Purchaser (as
hereinafter defined) as follows. Certain capitalized terms used herein are
defined in Section 15.

1.       AUTHORIZATION OF SECURITIES; OTHER PURCHASERS; ETC.

                  (a) The Parent has authorized the issue and sale of its common
         stock purchase warrants (herein, together with any common stock
         purchase warrants issued in exchange therefor or replacement thereof,
         called the "WARRANTS") evidencing rights to purchase in the aggregate
         9,569.85 shares (subject to adjustment) of Common Stock. The Warrants
         are to be substantially in the form of Exhibit 1(a)(i) attached hereto.
         A copy of the certificate of incorporation of the Parent is set forth
         as Exhibit 1(a)(ii) attached hereto.

                  (b) The Company has authorized the issue and sale of its 14%
         Senior Subordinated Notes due October 30, 2011 (herein, together with
         any notes issued in exchange therefor or replacement thereof, called
         the "NOTES") in the aggregate principal amount of $8,750,000. The Notes
         are to be substantially in the form of Exhibit 1(b) attached hereto.
         Interest on the Notes is payable quarterly on the 30th day of each
         January, April, July and October, commencing January 30, 2004. In no
         event shall the amount paid or







         agreed to be paid as interest and premium on any Note exceed the
         highest lawful rate permissible under any law applicable thereto.

                  (c) The Notes are to be guaranteed (as to principal, premium
         and interest) by (i) each of the Subsidiaries (including any Subsidiary
         of the Acquired Company but excluding any Foreign Subsidiary), whether
         now existing or hereafter acquired or created, and (ii) the Parent
         pursuant to one or more guarantee agreements substantially in the form
         of Exhibit 1(c)-1 or Exhibit 1(c)-2 attached hereto (collectively, the
         "NOTE GUARANTEES").

2.       SALE AND PURCHASE OF SECURITIES.

         The Company will issue and sell to each of the Purchasers and, subject
to the terms and conditions hereof and in reliance upon the representations and
warranties of the Issuers and the Subsidiaries contained herein and in the other
Operative Documents, each Purchaser will purchase from the Company, at the
Closing, as specified in Section 3, the principal amount of Notes specified on
that portion of Schedule I attached hereto as is applicable to such Purchaser.
In connection with such purchase and sale, and as an inducement for each of the
Purchasers to purchase such Notes, the Parent will, subject to the terms and
conditions contained herein and in the Warrants, issue to each of the Purchasers
a Warrant representing the aggregate number of shares of Common Stock set forth
below such Purchaser's respective name on Schedule I hereto. The aggregate
purchase price of the Notes and the Warrants shall be $8,750,000 which shall be
allocated (a) $7,872,500]to the Notes and (b) $877,500 to the Warrants. The
Issuers and the Purchasers agree that the values ascribed to the Securities
(which values shall be used by the Issuers and the Purchasers, as well as any
subsequent holder of any of the Securities, for all purposes, including the
preparation of tax returns) shall be determined in accordance with the
foregoing.

3.       CLOSING.

         The closing of the sale and purchase of the Securities hereunder (the
"CLOSING") shall take place at the office of Jones Day, 77 West Wacker, Chicago,
Illinois 60601, on October 30, 2003 (the "CLOSING DATE") not later than 11:00
A.M. New York time (the Purchasers' reinvestment deadline). At the Closing:

                  (a) the Company will deliver to each Purchaser the Notes to be
         purchased by such Purchaser in the denominations indicated on Schedule
         I, in the aggregate principal amount of the purchase thereof, dated the
         Closing Date and payable to the holder indicated on Schedule I against
         payment of the purchase price thereof to (or for the benefit of) the
         Company in immediately available funds in accordance with the wire
         instructions set forth on Exhibit 3 attached hereto; and



                                       2




                  (b) the Parent will deliver to each Purchaser one or more
         Warrants (as set forth below such Purchaser's name on Schedule I),
         representing the number of shares of Common Stock indicated on such
         Schedule I and registered in the name of the holder indicated on
         Schedule I.

         If at the Closing any Issuer shall fail to tender the Securities to be
delivered to any Purchaser as provided herein, or if at the Closing any of the
conditions specified in Section 4 shall not have been fulfilled to each
Purchaser's satisfaction, each Purchaser shall, at its election, be relieved of
all further obligations under this Agreement, without thereby waiving any other
rights such Purchaser may have by reason of such failure or such
non-fulfillment.

4.       CONDITIONS TO CLOSING.

         Each Purchaser's obligation under this Agreement, including without
limitation, the obligation to purchase and pay for the Notes and Warrants to be
purchased by it hereunder at the Closing is subject to the fulfillment to its
satisfaction, prior to or at the Closing, of the following conditions:

         4.1.     REPRESENTATIONS AND WARRANTIES CORRECT.

         The representations and warranties made by each of the Issuers in
Section 5 and Section 6 and by the Issuers and each Subsidiary Guarantor in the
other Operative Documents shall be correct at and as of the time of the Closing
(after giving effect to the transactions to be consummated at, or
contemporaneously with, the Closing, including the Acquisition).

         4.2.     PERFORMANCE: NO DEFAULT.

         Each of the Issuers and each Subsidiary Guarantor shall have performed
all agreements and complied with all conditions contained herein and in the
other Operative Documents required to be performed or complied with by it prior
to or at the Closing, and at the time of the Closing, no Default or Event of
Default shall exist and no condition shall exist which has resulted in, or could
reasonably be expected to result in, a Material Adverse Change.

         4.3.     RELATED TRANSACTIONS.

                  (a) Pursuant to and in accordance with the terms of the
         Acquisition Agreement, the Company shall have acquired all of the
         shares of outstanding capital stock of The Dwyer Group, Inc. a Delaware
         corporation (the "ACQUIRED COMPANY"). Except as provided in Section
         5.22 hereof, no condition under any of the Acquisition Documents for
         the benefit of the Company shall have been waived. The aggregate
         purchase price together with the transaction fees and expenses to be
         paid in connection with the



                                       3




         Acquisition shall not exceed $59,400,000, which amount includes a
         closing fee of not more than $1,283,000 payable to Riverside Partners,
         LLC or its Affiliates. The terms of the Acquisition Documents shall be
         reasonably satisfactory to each of the Purchasers in all material
         respects. The Issuers shall have delivered to the Purchasers copies of
         the fully executed Acquisition Documents (including, without
         limitation, copies of the opinions (which opinions shall expressly
         provide that the Purchasers may rely thereon), if any, delivered in
         connection with the consummation of the Acquisition), certified as true
         and correct by an officer of the Company.

                  (b) After giving effect to the Acquisition, the Issuers and
         the Subsidiaries shall not have on the Closing Date any Indebtedness
         other than that evidenced by the Notes, the Senior Bank Documents and
         the Note Guarantees and that which is specified on Exhibit 5.9 attached
         hereto. The Indebtedness specified on Exhibit 4.3(b) attached hereto
         shall have been repaid in full and all related Liens shall have been
         terminated and each Purchaser shall have received evidence of the
         foregoing (including, without limitation, payoff letters, mortgage
         discharges and appropriate termination statements relating to any
         filings evidencing liens on any Issuer's or any Subsidiary's assets).

                  (c) The Indebtedness and equity capitalization of the Company
         shall be in all respects satisfactory to each of the Purchasers.
         Without limiting the generality of the foregoing, the Purchasers shall
         have received satisfactory evidence that (i) not less than $27,000,000
         of cash equity (including certain "rollover" equity contributions made
         by members of management) shall have been invested into the Parent (and
         such equity shall have been contributed by the Parent to the Company),
         at least $24,000,000 of which shall have been invested by the Riverside
         Parties on terms reasonably satisfactory to each of the Purchasers in
         all material respects and (ii) the ratio of (x) the aggregate amount of
         all Indebtedness of the Issuers and the Subsidiaries on the Closing
         Date to (y) consolidated EBITDA of the Issuers and the Subsidiaries (on
         a pro forma basis after giving effort to the Acquisition, determined on
         a basis satisfactory to the Purchasers) for the twelve months ended
         September 30, 2003 is not in excess of 4.00 to 1.00.

                  (d) Each of the Purchasers, the Parent, the Riverside
         Partnership, and certain other stockholders shall have entered into a
         stockholders agreement, in the form of Exhibit 4.3(d) attached hereto
         (as the same may from time to time be amended, modified or
         supplemented, in each case, in accordance with the terms of the
         Operative Documents, the "STOCKHOLDERS AGREEMENT") and such agreement
         shall be in full force and effect.



                                       4




                  (e) The Company shall have entered into the Senior Bank
         Documents and shall have established pursuant thereto a senior secured
         credit facility consisting of (i) a $6,000,000 5 year revolving credit
         facility, (ii) a $10,000,000 5 year term facility (amortizing
         quarterly) and (iii) an $8,500,000 6 year term facility (bullet
         maturity). The terms of the Senior Bank Documents shall be reasonably
         satisfactory to each of the Purchasers in all material respects.

                  (f) Each of the Purchasers, the Company and the Senior Banks
         shall have entered into a subordination and intercreditor agreement
         substantially in the form of Exhibit 4.3(f) attached hereto (the
         "SUBORDINATION AGREEMENT"), and such agreement shall be in full force
         and effect.

                  (g) The Parent and each Subsidiary (other than the Company and
         any Foreign Subsidiary) shall have entered into a Note Guarantee and
         each of such agreements shall be in full force and effect.

                  (h) The certificate or articles of incorporation (or other
         constitutive document), by-laws and other organizational documents of
         the Parent, the Company and each Subsidiary shall be in form and
         substance reasonably satisfactory to each of the Purchasers in all
         material respects.

                  (i) The Company shall have entered into an advisory agreement
         with Riverside Partners, LLC (the "MANAGEMENT AGREEMENT"), which
         agreement shall be reasonably satisfactory to each of the Purchasers in
         all material respects. Without limiting the generality of the
         foregoing, the Management Agreement shall provide that all payments
         thereunder are subject to the provisions of Section 14.8 provided
         herein.

                  (j) The Purchasers shall have received satisfactory evidence
         that consolidated EBITDA of the Acquired Company and its Subsidiaries
         for the period of twelve consecutive months ending September 30, 2003,
         calculated in accordance with Exhibit 4.3(j), was at least Seven
         Million One Hundred Thousand Dollars ($7,100,000).

                  (k) The Company shall have delivered the Closing Pro Forma
         Balance Sheets.

                  (l) The Issuers, the Purchasers and the Riverside Partnership
         shall have entered into a equity call agreement, in the form of Exhibit
         4.3(l) (the "EQUITY CALL AGREEMENT").



                                       5




         4.4.     COMPLIANCE CERTIFICATE.

         Each Purchaser shall have received an Officer's Certificate, dated the
Closing Date, certifying that the conditions specified in Sections 4.1 and 4.2
have been fulfilled.

         4.5.     SALE OF SECURITIES TO PURCHASERS.

         At the Closing, the Issuers shall sell to each Purchaser the Securities
to be purchased at the Closing by such Purchaser pursuant to this Agreement and
shall receive payment in full of the purchase price thereof. 4.6. OPINION OF
COUNSEL FOR THE ISSUERS.

         At the Closing, each Purchaser shall have received an opinion, dated
the Closing Date, from Jones Day, special counsel for the Issuers and each
Subsidiary Guarantor with respect to such matters as the Purchasers shall
reasonably request.

         4.7.     OPINIONS OF THE PURCHASER'S SPECIAL COUNSEL.

         At the Closing, each Purchaser shall have received an opinion dated the
Closing Date, from their special counsel, Bingham McCutchen LLP, in form and
substance acceptable to the Purchasers.

         4.8.     LEGAL INVESTMENT; CERTIFICATE.

         At the time of the Closing, each Purchaser's purchase of the Securities
to be issued pursuant hereto shall be permitted under the laws and regulations
of any jurisdiction to which such Purchaser is subject (without resort to any
provision of any such law permitting limited investments by such Purchaser
without restriction as to the character of the particular investment), and each
Purchaser shall, if requested, have received such evidence as the Purchaser may
reasonably request as to compliance with such condition.

         4.9.     SALE AND PURCHASE NOT FORBIDDEN BY LAW.

         The offer, issue, sale and delivery by the Parent and the Company of
the Securities to be issued pursuant hereto and each Purchaser's purchase of
such Securities at the Closing shall not be prohibited by and shall not subject
such Purchaser to any tax, penalty, liability or other onerous condition under
or pursuant to any law, statute, rule or regulation.

         4.10.    PAYMENT OF FUNDING FEE AND TRANSACTION COSTS; NAIC FEE.

         The Company shall have paid (a) an aggregate nonrefundable funding fee
to the Purchasers of $175,000 (2% of the aggregate principal amount of the Notes
that the Purchasers have committed to purchase), which fee shall be (i)
allocated among each of the Purchasers in proportion to the aggregate principal
amount of the Notes



                                       6




to be held by each and (ii) paid by deducting such allocated amounts from the
payments for the Notes pursuant to Section 2 (except that with respect to Tower
Square Capital Partners L.P. such fee shall not be deducted but shall be paid to
said Purchaser by wire transfer on the Closing Date) and (b) all reasonable
fees, expenses and disbursements incurred by the Purchasers at or prior to the
time of the Closing in connection with the transactions contemplated by the
Operative Documents, including, without limitation, the reasonable fees,
expenses and disbursements of the Purchasers' special counsel, and travel and
other expenses incurred by the Purchasers in connection with the transactions
contemplated hereby. The Company shall have also paid by wire transfer to David
L. Babson & Company Inc. $2,500 in respect of its fees and costs relating to the
filing requirements of the National Association of Insurance Commissioners.

         4.11.    PURCHASER APPROVAL.

         Each Purchaser shall have received the requisite approvals necessary to
consummate such Purchaser's purchase of the Securities.

         4.12.    MATERIAL ADVERSE CHANGE.

         As of the Closing Date, no condition or event has occurred since
December 31, 2002 with respect to either of the Issuers or the Acquired Company
and its Subsidiaries, on a consolidated basis, in each case, which has resulted
in, or could reasonably be expected to result in, a Material Adverse Change.

         4.13.    PROCEEDINGS AND DOCUMENTS.

         All proceedings in connection with the transactions contemplated by the
Operative Documents and all agreements, documents and instruments incident to
such transactions shall be reasonably satisfactory in substance and form to the
Purchasers and their special counsel, and the Purchasers and their special
counsel shall have received all such counterpart originals or copies thereof as
the Purchasers or their special counsel may reasonably request in connection
therewith.

5.       REPRESENTATIONS AND WARRANTIES.

         The Issuers represent and warrant to the Purchasers that (after giving
effect to the Acquisition and the other transactions to be consummated at, or
contemporaneously with, the Closing):

         5.1.     ORGANIZATION, STANDING, ETC. OF THE ISSUERS AND THE
                  SUBSIDIARIES.

         Each Issuer and each Subsidiary is a corporation duly organized,
validly existing and in good standing under the laws of the jurisdiction of its
incorporation



                                       7




and has all requisite corporate power and authority to own, lease and operate
its properties, to carry on its business as now conducted, and now proposed to
be conducted, to execute, deliver and perform each of the Operative Documents to
which it is (or is to be) a party and to consummate the transactions
contemplated by the Operative Documents and no approval of the stockholders of
any of such Persons or any class thereof is required in connection therewith,
except as has been obtained and evidence of which has been furnished to each
Purchaser.

         5.2.     NAMES; JURISDICTION OF INCORPORATION, SUBSIDIARIES, ETC.

         Exhibit 5.2 attached hereto correctly specifies as to each Issuer and
each Subsidiary (a) its legal name, (b) the jurisdiction of its incorporation,
(c) each jurisdiction (other than its jurisdiction of incorporation) in which it
is qualified to do business and (d) each jurisdiction in which any of its
material properties and assets are located.

         5.3.     QUALIFICATION.

         Each Issuer and each Subsidiary is duly qualified or licensed to do
business and is in good standing in each jurisdiction in which the character of
the properties owned or leased or the nature of the activities conducted makes
such qualification or licensing necessary, except for those jurisdictions in
which the failure to be so qualified or licensed or to be in good standing could
not reasonably be expected to result in a Material Adverse Change.

         5.4.     BUSINESS; DISCLOSURE MATERIALS.

         Pursuant to that certain Agreement and Plan of Merger, dated as of May
11, 2003 (the "ACQUISITION AGREEMENT," and together with all agreements,
exhibits, schedules, annexes and documents executed or delivered in connection
therewith, as any of the foregoing may be amended, modified or supplemented from
time to time, the "ACQUISITION DOCUMENTS"), among the Company, the Parent and
the Acquired Company, all or substantially all of the stock of the Acquired
Company is being acquired by the Company (such transaction herein referred to as
the "ACQUISITION") on the Closing Date. The Financing Memorandum for Project
Phoenix, dated March 3, 2003, which was delivered to each of the Purchasers,
(the "DISCLOSURE DOCUMENTS") describes, to the best knowledge of the Issuers,
correctly in all material respects the general nature of the business and
principal properties of the Issuers and the Acquired Company.

         5.5.     CAPITAL STOCK.

                  (a) Exhibit 5.5(a) attached hereto correctly specifies the
         authorized capital stock of the Parent and the shares of Common Stock
         reserved for issuance upon exercise of the Warrants. Immediately
         following the Closing,



                                       8




         the issued and outstanding shares of Common Stock (and all securities
         convertible into or exercisable or exchangeable for Common Stock) will
         be owned of record and beneficially and free of any Lien, proxy, voting
         agreement, voting trust or similar agreement or restriction (other than
         as set forth in the Stockholders Agreement and the Management Option
         Plan) by the Persons (and in the amounts) set forth on Exhibit 5.5(a)
         attached hereto. Such exhibit also sets forth the percentage ownership
         interests in the Parent (calculated on a fully-diluted basis) as of the
         date hereof.

                  (b) Exhibit 5.5(b) attached hereto correctly specifies the
         authorized capital stock of each Subsidiary of the Parent ("SUBSIDIARY
         STOCK") as of the date hereof. Immediately following the Closing, all
         of the issued and outstanding shares of Subsidiary Stock will be owned
         as set forth on Exhibit 5.5(b), of record and beneficially and free of
         any Lien, proxy, voting agreement, voting trust or similar agreement or
         restriction (other than the Liens permitted pursuant to Section 14.10).

                  (c) All of the outstanding shares of capital stock of the
         Parent are, and all shares of Common Stock issued upon exercise of the
         Warrants will be, validly issued, fully paid and non-assessable and not
         subject to preemptive rights (except as set forth in the Stockholders
         Agreement and the Management Option Plan) on the part of any other
         Person, and all of such shares have been (or will have been) offered,
         issued and sold by the Parent in accordance with all applicable laws.

                  (d) Except for this Agreement, the Stockholders Agreement, the
         Equity Call Agreement, the Warrants and the Management Option Plan and,
         except as provided in Section 10 and as set forth on Exhibit 5.5(d)
         attached hereto: (i) there are no outstanding rights, options, warrants
         or agreements for the purchase from, or sale or issuance by, any Issuer
         or any Subsidiary of any of its capital stock or securities convertible
         into or exercisable or exchangeable for such capital stock; (ii) there
         are no agreements on the part of any Issuer or any Subsidiary to issue,
         sell or distribute any of its securities or assets; (iii) no Issuer or
         any Subsidiary has any obligation (contingent or otherwise) to
         purchase, redeem or otherwise acquire any of its securities or any
         interest therein or to pay any dividend or make any distribution in
         respect thereof; and (iv) no Person is entitled to (A) any preemptive
         or similar right with respect to the issuance of any securities of any
         Issuer or any Subsidiary or (B) any rights with respect to the
         registration of any securities of any Issuer under the Securities Act.

                  (e) The Parent has authorized and reserved for issuance, a
         sufficient number of unissued shares of Common Stock (such number being
         set forth on Exhibit 5.5(a)) to permit, after giving effect to the
         transaction hereunder and the Related Transactions, the exercise of all
         of the Warrants



                                       9




         and all other options, warrants and rights exercisable or convertible
         into Common Stock. The 9,569.85 shares of Common Stock issuable upon
         exercise of the Warrants issued pursuant hereto constitute 3.00% of the
         Common Stock immediately following the Closing, determined on a
         fully-diluted basis, including, without limitation, giving effect to
         all shares of Common Stock issuable upon exercise of the Warrants but
         excluding (i) any shares issuable pursuant to the Management Option
         Plan or (ii) issued or issuable pursuant to the Equity Call Agreement.

         5.6.     FINANCIAL STATEMENTS.

                  (a) Each Purchaser has been furnished with the consolidated
         financial statements of the Acquired Company and its Subsidiaries
         referred to on Exhibit 5.6(a) attached hereto. Such financial
         statements have been prepared in accordance with GAAP (subject, in the
         case of any unaudited or compiled financial statements, to normal
         year-end and audit adjustments, the omission of footnotes and the
         exceptions set forth on Exhibit 5.6(a)), applied on a consistent basis
         throughout the periods covered thereby and present fairly in all
         material respects the financial position and the results of operations
         and cash flows of the Person(s) purported to be covered thereby as at
         the respective dates and for the respective periods indicated in
         conformity with GAAP, subject to the exceptions set forth on Exhibit
         5.6(a).

                  (b) The Issuers have furnished to each Purchaser the projected
         financial information contained in The Riverside Model dated April 21,
         2003. Such projections were prepared on behalf of the Issuers in good
         faith and on the basis of the assumptions stated therein and such
         assumptions were believed to be reasonable at the time prepared. No
         facts are known to the Issuers at the date hereof which, if reflected
         in such projections, would result in a material adverse change in the
         assets, liabilities, results of operations or cash flows reflected
         therein. Notwithstanding the foregoing, no representation or warranty
         is made with respect to the projections except as set forth in the
         immediately preceding sentence, and no representation or warranty is
         made that the Issuers and the Subsidiaries, on a consolidated basis,
         will achieve the results of operations set forth in such projections.

                  (c) The Issuers have furnished to each Purchaser the Closing
         Pro Forma Balance Sheets, a true, correct and complete copy of which is
         attached as Exhibit 5.6(c) hereto. Such balance sheets fairly present
         in all material respects the consolidated financial position of the
         Parent at June 30, 2003, adjusted on a pro forma basis to give effect
         to the consummation of the transactions contemplated by the Operative
         Documents, and such balance sheets reflects all liabilities of the
         Issuers and the Subsidiaries (including, without limitation, the
         Acquired Company) as at the Closing Date, required



                                       10



         by GAAP to be reflected therein, subject to the exceptions set forth on
         Exhibit 5.6(c).

         5.7.     CHANGES; SOLVENCY, ETC.

         Since December 31, 2002: (a) there has been no change in the assets,
liabilities or financial condition of either Issuer, the Acquired Company or any
of the Subsidiaries of the Acquired Company from that set forth in their
respective balance sheet as at such date referred to on Exhibit 5.6(a) attached
hereto, other than the Acquisition, the consummation of the other transactions
contemplated hereby, including those under the Senior Bank Documents, changes
specified on Exhibit 5.7 attached hereto and changes in the ordinary course of
business which have not been either, individually or in the aggregate,
materially adverse to the financial condition or business of either Issuer or
the Acquired Company and its Subsidiaries taken as a whole; and (b) no condition
or event has occurred which has resulted in, or could reasonably be expected to
result in, a Material Adverse Change. Each of the Issuers and the Acquired
Company, on a consolidated basis, is Solvent.

         5.8.     TAX RETURNS AND PAYMENTS.

         Except as set forth in Exhibit 5.8, each of the Issuers and the
Acquired Company, and their respective Subsidiaries, has filed all income and
other material tax returns required by law to be filed and has paid, in all
material respects, all taxes and assessments shown to be due and payable on such
returns and all other material governmental charges levied upon any of its
properties, assets, income, receipts, franchises or sales other than those not
yet delinquent and those being contested in good faith and taking into
consideration any permitted extensions. There are no current, pending or, to the
knowledge of either Issuer, threatened audits with respect to the income tax
liability of either Issuer, the Acquired Company or their respective
Subsidiaries by any foreign or domestic, federal, state or local Governmental
Authority, including, without limitation, the Internal Revenue Service. None of
the Issuers, the Acquired Company or the Subsidiaries has executed any currently
effective waiver or waivers that would have the effect of extending the
applicable statute of limitations in respect of income tax liabilities. The
charges, accruals and reserves in the financial statements referenced on Exhibit
5.6(a) attached hereto in respect of taxes for all fiscal periods are adequate
in all material respects, and there are no known unpaid assessments for
additional taxes for any fiscal period or any known basis therefor.



                                       11




         5.9.     DEBT, LIENS, INVESTMENTS, TRANSACTIONS WITH AFFILIATES LEASES.

         Exhibit 5.9 attached hereto correctly describes:

                  (a) all Indebtedness of the Issuers and the Subsidiaries to be
         outstanding immediately following the Closing (other than that
         evidenced by the Notes, the Senior Bank Documents and the Note
         Guarantees);

                  (b) all Liens to which any of the properties and assets of the
         Issuers and the Subsidiaries will be subject immediately following the
         Closing (other than those arising under the Senior Bank Documents and
         those of the character described in Section 14.10(b) and (e));

                  (c) all Investments of the Issuers and the Subsidiaries to be
         owned or held immediately following the Closing (other than Investments
         of the character described in clauses (c) through (e), inclusive, of
         the definition of Permitted Investments);

                  (d) all Affiliates of the Issuers (other than those Persons
         listed on Exhibit 5.5(a) and excluding any portfolio company of the
         Riverside Parties) and all transactions with the Riverside Parties
         which any Issuer is now obligated or now intend to consummate at any
         time in the future (other than the Management Agreement, the Equity
         Call Agreement and the Stockholders Agreement); and

                  (e) each lease (i) for real property, (ii) for which the
         annual rental obligations exceed $100,000 under which any Issuer or any
         Subsidiary is lessee or (iii) which has expired and is being continued
         on a month-to-month basis by any Issuer or any Subsidiary as lessee
         (the "MONTH TO MONTH LEASES").

         5.10.    TITLE TO PROPERTIES: LIENS; LEASES.

         Each Issuer and Subsidiary has good and marketable title to all of its
properties and assets as reflected in its most recent balance sheet referred to
on Exhibit 5.6(a) attached hereto, except properties and assets disposed of
since such date in the ordinary course of business, free and clear of all Liens
(other than Permitted Liens). Each Issuer and Subsidiary enjoys peaceful and
undisturbed possession under all leases for real property under which it
operates, and all of such leases are valid, subsisting and in full force and
effect in all material respects (other than the Month to Month Leases). With
respect to each lease listed on Exhibit 5.9, if such lease was terminated on the
date hereof, a lease of substantially comparable value and utility could be
promptly obtained upon similar terms and without material interruption of the
business of such Person. There are no subtenants or licensees of any real
property leased by any Issuer or any Subsidiary.

         5.11.    LITIGATION, ETC.

         There is no action, proceeding or investigation pending or, to the
knowledge of the Issuers, threatened against either Issuer or any Subsidiary (or
any basis therefor



                                       12




known to the Issuers) which questions the validity of any of the Operative
Documents or any action taken or to be taken pursuant thereto or which has
resulted in, or could reasonably be expected to result in, a Material Adverse
Change. There is no outstanding judgment, decree or order binding on either
Issuer or any Subsidiary which has resulted in, or could reasonably be expected
to result in, a Material Adverse Change.

         5.12.    VALID AND BINDING OBLIGATIONS: COMPLIANCE WITH OTHER
                  INSTRUMENTS: ABSENCE OF RESTRICTIONS, ETC.

                  (a) This Agreement has been duly authorized by each Issuer and
         constitutes the valid and legally binding obligation of each Issuer
         enforceable against such Issuer in accordance with its terms, except
         that enforceability may be limited by applicable bankruptcy,
         insolvency, reorganization, moratorium, fraudulent transfer or similar
         laws of general application now or hereafter in effect affecting the
         rights and remedies of creditors and by general equity principles
         (regardless of whether enforcement is sought in a proceeding at law or
         in equity). Each of the other Operative Documents to which either
         Issuer or Subsidiary is (or is to be) a party has been duly authorized
         by such Issuer or such Subsidiary and, when executed and delivered,
         will constitute the valid and legally binding obligation of such
         Person, enforceable against it in accordance with its terms, except
         that enforceability may be limited by applicable bankruptcy,
         insolvency, reorganization, moratorium, fraudulent transfer or similar
         laws of general application now or hereafter in effect affecting the
         rights and remedies of creditors and by general equity principles
         (regardless of whether enforcement is sought in a proceeding at law or
         in equity).

                  (b) Neither Issuer nor any Subsidiary is in violation of or in
         default under any term of its certificate or articles of incorporation,
         by-laws or other organizational document, or of any agreement,
         document, instrument, judgment, decree, order, law, statute, rule or
         regulation applicable to it or any of its properties and assets, in any
         way which has resulted in, or could reasonably be expected to result
         in, a Material Adverse Change. Without limiting the generality of the
         foregoing, each Issuer and Subsidiary (i) is in compliance (and neither
         it nor, to the knowledge of the Issuers, any of its predecessors in
         interest has received any notice to the contrary) in all respects with
         all Environmental Laws and (ii) to the knowledge of the Issuers, as a
         result of any act, omission, event or condition occurring (or omitted)
         or existing on or before the Closing Date, there is no reasonable
         possibility of any liability of or any judgment, decree or order
         binding upon or applicable to either Issuer or any Subsidiary or any of
         their respective properties or assets under or on account of any
         Environmental Laws, in each



                                       13




         case except where the same has not resulted in, and could not
         reasonably be expected to result in, a Material Adverse Change.

                  (c) The execution, delivery and performance of and the
         consummation of the transactions contemplated by the Operative
         Documents will not violate or constitute a default under, or permit any
         Person to accelerate or to require the prepayment of any Indebtedness
         of either Issuer or any Subsidiary or to terminate any material lease
         or agreement of any of such Persons pursuant to, or result in the
         creation of any Lien (other than the Liens created by the Senior Bank
         Documents) upon any of the properties or assets of any of such Persons
         pursuant to, any term of the certificate or articles of incorporation,
         by-laws or other organizational document of any of such Persons or of
         any agreement, document, instrument, judgment, decree, order, law,
         statute, rule or regulation applicable to any of such Persons or any of
         such Person's properties and assets, except, in the case of any
         agreement, document or instrument, where the same has not resulted in,
         and could not reasonably be expected to result in, a Material Adverse
         Change.

                  (d) Neither Issuer nor any Subsidiary is a party to or bound
         by or subject to any charter, by-law or other organizational document,
         or any agreement, document, instrument, judgment, decree, order, law,
         statute, rule or regulation (other than the Operative Documents, the
         Senior Bank Documents and laws, statutes, rules and regulations
         applicable to businesses generally) (i) which restricts its right or
         ability to incur Indebtedness, to issue securities or to consummate the
         transactions contemplated hereby; (ii) under the terms of or pursuant
         to which its obligation to pay all amounts due from it and/or to
         perform all obligations imposed on it and/or to comply with the terms
         applicable to it under any of the Operative Documents is in any way
         restricted or (iii) which restricts its right or ability to pay
         dividends and/or to make any other distributions in respect of its
         capital stock, to mortgage or grant a security interest in or dispose
         of its properties, to consummate any merger, consolidation or
         acquisition, to make Investments or Capital Expenditures, to enter into
         and perform leases, to pay executive compensation and/or to conduct its
         business as now conducted and now proposed to be conducted.

         5.13.    ERISA.

                  (a) Each Issuer and each ERISA Affiliate have operated and
         administered each Plan in compliance with all applicable laws except
         for such instances of noncompliance which have not resulted in, and
         could not reasonably be expected to result in, a Material Adverse
         Change. No Issuer or, to the knowledge of such Issuer, any ERISA
         Affiliate has incurred any liability pursuant to Title I or IV of ERISA
         or the penalty or excise tax



                                       14




         provisions of the Code relating to employee benefit plans (as defined
         in section 3(3) of ERISA), and no event, transaction or condition has
         occurred or exists that could reasonably be expected to result in the
         incurrence of any such liability by any Issuer or any ERISA Affiliate,
         or in the imposition of any Lien on any of the rights, properties or
         assets of any Issuer or any ERISA Affiliate, in either case pursuant to
         Title I or IV of ERISA or to such penalty or excise tax provisions or
         to section 401(a)(29) or 412 of the Code, other than such liabilities
         or Liens as would not individually or in the aggregate result in a
         Material Adverse Change.

                  (b) The present value of the aggregate benefit liabilities
         under each Plan (as defined in Section 3(3) of ERISA) (other than
         Multiemployer Plans) of the Acquired Company and its Subsidiaries,
         determined as of the end of such Plan's most recently ended plan year
         on the basis of the actuarial assumptions specified for funding
         purposes in such Plan's most recent actuarial valuation report, did not
         exceed the aggregate current value of the assets of such Plan allocable
         to such benefit liabilities by more than $1,000,000. The term "benefit
         liabilities" has the meaning specified in section 4001 of ERISA and the
         terms "current value" and "present value" have the meaning specified in
         section 3 of ERISA.

                  (c) No Issuer nor any ERISA Affiliate now has, nor has it had
         during the last 5 years, any obligation to contribute to or participate
         in a Multiemployer Plan.

                  (d) Except as specified on Exhibit 5.13 attached hereto,
         neither the Issuers nor the Subsidiaries have any expected
         post-retirement benefit obligation other than (i) coverage mandated by
         laws or (ii) death or retirement benefits under a Plan qualified under
         section 401(a) of the Code (determined as of the last day of the
         Acquired Company's most recently ended Fiscal Year in accordance with
         Financial Accounting Standards Board Statement No. 106, without regard
         to liabilities attributable to continuation coverage mandated by
         section 4980B of the Code).

                  (e) The consummation of the transactions contemplated by the
         Operative Documents will not involve any transaction that is subject to
         the prohibitions of section 406 of ERISA or in connection with which a
         tax could be imposed pursuant to section 4975(c)(1)(A)-(D) of the Code.
         The representation by the Issuers in the first sentence of this Section
         5.13(e) is made in reliance upon and subject to the accuracy of the
         Purchaser's representations in Section 26(b).



                                       15




         5.14.    CONSENTS, ETC.

         No consent, approval, notice or authorization of, or declaration or
filing with, or other action by, any Person is required as a condition precedent
to the valid execution, delivery and performance of and the consummation of the
transactions contemplated by the Operative Documents and/or, except as provided
in the Subordination Agreement, the exercise by any holder of any Securities of
any of its rights under the Operative Documents or otherwise in respect of the
Securities, other than those noted on Exhibit 5.14 attached hereto, all of which
consents, notices, approvals, authorizations or declarations noted on Exhibit
5.14 will have been made or obtained on or before the Closing.

         5.15.    PROPRIETARY RIGHTS; LICENSES.

         Each of the federally registered Proprietary Rights and Licenses held
by any Issuer or any Subsidiary are set forth on Exhibit 5.15. Each Issuer and
Subsidiary has all Proprietary Rights and Licenses as are necessary for the
conduct of its respective businesses as now conducted and now proposed to be
conducted, without any known conflict with the rights of others. Each such
Proprietary Right and License is in full force and effect, all material
obligations with respect thereto have been fulfilled and performed and, to the
Issuers' knowledge and except as set forth on Exhibit 5.15, there is no
infringement thereon by any other Person. No default in the performance or
observance by either Issuer and the Subsidiaries (or, to the knowledge of the
Issuers, any of their predecessors in interest) of their obligations thereunder
has occurred which permits, or after notice or lapse of time or both would
permit, the revocation or termination of any Proprietary Right or License or
which has resulted in, or could reasonably be expected to result in, a Material
Adverse Change.

         5.16.    OFFER OF SECURITIES; INVESTMENT BANKERS.

         No Issuer nor any Person acting on their behalf (a) has directly or
indirectly offered the Securities or any part thereof or any similar securities
for issue or sale to, or solicited any offer to buy any of the same from, anyone
other than the Purchasers, (b) has taken or will take any action which would
bring the issuance and sale of the securities within the provisions of Section 5
of the Securities Act or the registration or qualification provisions of any
applicable blue sky or other securities laws, (c) has dealt with any broker,
finder, commission agent or other similar Person in connection with the sale of
the Securities and the other transactions contemplated by the Operative
Documents, or (d) is under any obligation to pay any broker's fee, finder's fee
or commission in connection with such transactions other than (i) to Riverside
Partners, LLC and its Affiliates and (ii) William Blair & Co. in an amount not
to exceed $1,450,000.



                                       16




         5.17.    GOVERNMENT REGULATION.

         None of the Issuers nor the Acquired Company are subject to regulation
under the Public Utility Holding Company Act of 1935, the Federal Power Act, the
Transportation Acts of the United States of America (49 U.S.C.) or the
Investment Company Act of 1940, each as amended.

         5.18.    DISCLOSURE.

         No factual information contained in this Agreement or any of the other
Operative Documents or any other document, certificate or written statement
furnished to the Purchasers by or on behalf of any Issuer in connection with the
transactions contemplated by the Operative Documents (including, without
limitation, the Disclosure Documents), taken as a whole, contains any untrue
statement of a material fact or omits to state a material fact necessary in
order to make the statements contained herein and therein not misleading in the
light of the circumstances under which such statements were made, it being
understood that, except as set forth in Section 5.6, no representation or
warranty is made with respect to any projections or other prospective financial
information.

         5.19.    LABOR RELATIONS; SUPPLIERS, DISTRIBUTORS AND CUSTOMERS.

         No dispute involving employees of either Issuer or any Subsidiary's
relationships with its employees (including those that will become such upon the
closing of the Acquisition) has resulted in, or could reasonably be expected to
result in, any Material Adverse Change. Each Issuer and Subsidiary is in
compliance in all material respects with all applicable foreign, federal, state
and local laws and regulations regarding occupational safety and health
standards and none of such Persons has received any complaints from any foreign,
federal, state or local agency or regulatory body alleging violations of any
such laws and regulations, except for such violations which, in the aggregate
have not had, and would not reasonably be expected to result in, a Material
Adverse Change. To the Issuers' knowledge, the relationships with the suppliers
to and distributors for and customers of the Issuers and each Subsidiary
(including those that will become such upon the closing of the Acquisition) are
satisfactory commercial working relationships and, during the 12-month period
ended on the Closing Date, no such supplier, distributor or customer has
cancelled or otherwise terminated its relationship with or decreased its
services, supplies or materials to or its usage or purchase of the services or
products of such Persons in a manner which has resulted in, or could reasonably
be expected to result in, a Material Adverse Change. The Issuers are not aware
of any intention of any such supplier, distributor or customer to take any such
action.



                                       17




         5.20.    DEFAULT.

         No event has occurred and no condition exists that, upon the execution
and delivery of the Operative Documents or the Acquisition Documents and the
issuance and sale of the Notes and the Warrants, would constitute a Default or
an Event of Default.

         5.21.    COMPLIANCE WITH LAWS.

         Neither Issuer nor any Subsidiary is in violation of any law,
ordinance, governmental rule or regulation to which it is subject, except for
such violations that, in the aggregate, would not reasonably be expected to
result in a Material Adverse Change.

         5.22.    ACQUISITION.

                  (a) ALL DOCUMENTS PROVIDED; NO OTHER AGREEMENTS. The Issuers
         have provided to the Purchasers true, correct and complete copies of
         the Acquisition Documents. Except as set forth on Exhibit 5.22(a),
         there is no agreement or understanding between any of the parties to
         the Acquisition Documents except as set forth in the Acquisition
         Documents.

                  (b) CLOSING OF THE ACQUISITION. The Acquisition has been
         closed, or is closing contemporaneously with the sale of the Notes
         hereunder, in accordance with the Acquisition Documents, and, no
         closing condition set forth in Article VI of the Acquisition Agreement
         was waived by the Company without the written consent of the
         Purchasers. On the Closing Date, except as described on Exhibit
         5.22(b), each of the representations and warranties made by the Issuers
         and, to the knowledge of the Issuers, the Acquired Company, in the
         Acquisition Documents is true and correct in all material respects.

                  (c) GOVERNMENTAL CONSENT. All consents, approvals and
         authorizations of, and filings, registrations and qualifications with,
         any Governmental Authority on the part of the Company and the Acquired
         Company required in connection with the consummation of the Acquisition
         have been obtained or made and remain in full force and effect, except
         for any thereof which the failure to obtain in the aggregate for all
         such consents, approvals, authorizations, filings, registrations and
         qualifications not so obtained or made, would not reasonably be
         expected to result in a Material Adverse Change.

                  (d) TRANSACTION COSTS. Exhibit 5.22(d) sets forth a detailed
         breakdown, to the extent known (and to the extent not known, a
         reasonable estimate of) on the Closing Date, of all transaction costs
         (including, without limitation, brokers' and finders' fees, legal fees,
         transaction fees payable to lenders or other investors, accounting fees
         and other fees and disbursements)



                                       18




         associated with the transactions contemplated by the Acquisition
         Documents and the Operative Documents.

         5.23.    MANAGEMENT RESTRICTIONS.

         No member of management of either Issuer or any Subsidiary is bound by
or subject to any non-competition or other agreement which prohibits, or in any
way restricts, such Person's ability to act or be employed as an officer or
director of such Person.

         5.24.    VOTING PROVISIONS.

         Neither the certificate or article of incorporation, the bylaws nor any
other agreement, document or instrument binding on or applicable to either
Issuer or its stockholders or members contains any provision requiring a higher
voting requirement with respect to action taken (and/or to be taken) by the
board of directors or the holders of the capital stock of either Issuer than
that which would apply in the absence of such provision.

         5.25.    INSURANCE COVERAGE.

         Exhibit 5.25 sets forth a true, correct and complete list of the
insurance policies or programs of the Issuers and each Subsidiary in effect as
of the date hereof, and also indicates any self-insurance program that is in
effect. All such policies are (a) in full force and effect, (b) underwritten by
financially sound and reputable insurers, (c) sufficient for all applicable
requirements of any regulation, statute, rule or law of any Governmental
Authority having jurisdiction over either Issuer or any Subsidiary or any of
their respective properties and (d) otherwise in compliance with the criteria
set forth in Section 14.5. All such policies will remain in full force and
effect, or shall be replaced by comparable policies and will not in any way be
affected by, or terminate or lapse by reason of any of the consummation of any
of the transactions contemplated by the Acquisition Documents or this Agreement.

         5.26.    ABSENCE OF CERTAIN CHANGES.

         Except as set forth in Exhibit 5.26 or pursuant to the Operative
Documents or the Senior Bank Documents, and the transaction contemplated
thereby, since December 31, 2002, the business of each of the Issuers and the
Acquired Company and its Subsidiaries has been conducted in the ordinary course
consistent with past practices, and none of the Issuers nor the Acquired Company
and its Subsidiaries has (a) incurred, or agreed to incur, material
Indebtedness, (b) experienced any damage, destruction or loss that, to the
extent not covered by insurance, has had or reasonably would be expected to
create a Material Adverse Change, (c) declared, set aside or paid any dividend
or other distribution (whether in cash, equity securities, interests or
property) in respect of its equity securities, (d) entered into any



                                       19




Material Contractual Obligation involving any director, officer, manager,
shareholder, member, employee of either Issuer, any of the Subsidiaries, or any
Affiliates of any of the foregoing Persons, (e) granted or committed to grant to
any director, officer, manager, member, employee or Affiliate of either Issuer,
or any of the Subsidiaries any material increase in compensation or benefits,
(f) granted or committed to grant to any director, officer, manager, employee or
Affiliate of either Issuer or any of the Subsidiaries any increase in or right
to severance or termination pay or any other compensation or benefits payable
upon a change in control of any such entity or (g) taken any action that, if
taken after the Closing Date hereof, reasonably would be expected to constitute
a Default or Event of Default or create a Material Adverse Change

6.       USE OF PROCEEDS; FEDERAL RESERVE BOARD REGULATIONS, ETC.; ABSENCE OF
         FOREIGN OR ENEMY STATUS; ANTI-TERRORISM ORDER.

                  (a) The proceeds of the sale of the Securities, together with
         other funds available to the Issuers, will be used on the Closing Date
         to make the payments to the Persons specified on Exhibit 6 attached
         hereto, and any remaining balance of such proceeds will be used for
         working capital and general corporate purposes of the Issuers and the
         Subsidiaries.

                  (b) The Issuers do not own, and will not, and will not permit
         any of the Subsidiaries to, directly or indirectly, use any part of the
         proceeds of the sale of the Securities for the purpose of purchasing or
         carrying any "margin stock" or "margin security" within the meaning of
         any regulation of the Board of Governors of the Federal Reserve System
         (herein called a "margin security") or for the purpose of reducing or
         retiring any Indebtedness which was originally incurred to purchase or
         carry any margin security or for any other purpose which might
         constitute the transactions contemplated by the Operative Documents a
         "purpose credit" within the meaning of any such regulation or cause
         this Agreement or any of the other Operative Documents to violate any
         such regulation or the Exchange Act or any other applicable law,
         statute, regulation, rule, order or restriction.

                  (c) Neither the sale of the Notes and the Warrants nor the use
         of proceeds from the sale thereof will result in a violation of any of
         the foreign assets control regulations of the United States Treasury
         Department (31 CFR, Subtitle B, Chapter V, as amended), or any ruling
         issued thereunder or any enabling legislation or Presidential Executive
         Order in connection therewith. The Company is in compliance with, and
         will continue to be, in compliance with Executive Order No. 13,224,66
         of September 24, 2001 issued by the President of the United States
         (Executive Order Blocking Property and Prohibiting Transactions With
         Persons Who Commit, Threaten to Commit or Support Terrorism)
         (31CFR595et seq.).



                                       20




7.       FINANCIAL STATEMENTS AND INFORMATION.

         The Issuers will furnish to each Purchaser in duplicate, so long as
such Purchaser shall be obligated to purchase Securities hereunder or shall hold
any of the Securities (unless otherwise provided below), and to each other
institutional holder from time to time of the Securities:

                  (a) Monthly Financial Statements - as soon as available and in
         any event within 30 days after the end of each monthly accounting
         period (other than the third, sixth, ninth or twelfth months) in each
         Fiscal Year (other than with regard to the first three months following
         the Closing Date, in which case within 45 days after the end of each of
         such months) and the unaudited consolidated balance sheets of the
         Company and its Subsidiaries, as at the end of such period and the
         related unaudited consolidated statements of income and consolidated
         statements of retained earnings and cash flows for such period and for
         the portion of such Fiscal Year ended on the last day of such period,
         in each case setting forth in comparative form the corresponding
         figures for the same period and portion of the next preceding Fiscal
         Year and the corresponding figures from the budget for such period, if
         any, delivered pursuant to Section 7(h);

                  (b) Quarterly Financial Statements - as soon as available and
         in any event within 30 days after the end of each quarterly accounting
         period in each Fiscal Year (other than with regard to the first Fiscal
         Quarter following the Closing Date, in which case within 45 days after
         the end of such Fiscal Quarter), the unaudited consolidated and
         consolidating balance sheets of the Company and its Subsidiaries, as at
         the end of such period and the related unaudited consolidated and
         consolidating statements of income and retained earnings and cash flows
         for such period and for the portion of such Fiscal Year ended on the
         last day of such period, in each case setting forth in comparative form
         the corresponding figures for the same period and portion of the next
         preceding Fiscal Year and the corresponding figures from the budget for
         such period, if any, delivered pursuant to Section 7(h);

                  (c) Annual Financial Statements - as soon as available and in
         any event within 90 days after the end of each Fiscal Year, the
         consolidated and consolidating balance sheets of (i) the Company and
         its Subsidiaries, and (ii) the Parent and its Subsidiaries as at the
         end of such year and the related consolidated and consolidating
         statements of income, retained earnings and cash flows for such year,
         in each case setting forth in comparative form the corresponding
         figures for the preceding Fiscal Year and the corresponding figures
         from the budget for such Fiscal Year, all in reasonable detail and
         accompanied by the standard unqualified report on such consolidated and
         consolidating financial statements of the Company and its Subsidiaries
         of



                                       21




         Deloitte & Touche or other accountants selected by the Company and
         reasonably satisfactory to the Required Holders of each class of
         Securities, which report shall (A) state that the audit of such
         accountants in connection with such consolidated financial statements
         has been conducted in accordance with generally accepted auditing
         standards and that such accountants believe that such audit provides a
         reasonable basis for their opinion, (B) contain the other statements
         required from time to time by the American Institute of Certified
         Public Accountants for an auditor's standard unqualified opinion (and
         shall not contain any additional explanatory paragraph concerning
         uncertainties or other matters), (C) include the opinion of such
         accountants that such consolidated and consolidating financial
         statements present fairly in all material respects the consolidated
         financial position of the Company and its Subsidiaries as at the end of
         such Fiscal Year and the consolidated results of operations and cash
         flows for such Fiscal Year, in conformity with GAAP, and (D) be
         accompanied by a separate certificate from such accountants which shall
         state that such accountants are familiar with the terms of the
         Operative Documents and provide, to their knowledge, negative assurance
         relative to compliance with the covenants set forth in Sections 14.7,
         14.8, 14.9, and 14.16 of this Agreement and Section 7.14 of the Senior
         Bank Agreement, in each case, based solely on the auditing procedures
         performed by such accountants;

                  (d) together with each delivery of financial statements
         pursuant to Sections 7(a), 7(b) and 7(c), an Officer's Certificate
         which shall:

                           (i) certify that such financial statements have been
                  prepared in accordance with GAAP (subject, in the case of any
                  unaudited financial statements, to normal year-end and audit
                  adjustments and the omission of footnotes) applied on a
                  consistent basis throughout the periods covered thereby and
                  present fairly in all material respects the consolidated
                  financial position and the consolidated results of operations
                  and cash flows of the Company and the Subsidiaries as at the
                  end of and for the periods covered thereby in conformity with
                  GAAP;

                           (ii) state that, after due inquiry, the signers do
                  not have knowledge of the existence, during the fiscal period
                  covered by such financial statements or as at the date of such
                  Officer's Certificate, of (A) any "reportable condition" in
                  the internal control structure of the Parent or any of its
                  Subsidiaries, (B) any Change of Control or (C) any Default or
                  Event of Default, or, if such is not the case, specifying in
                  reasonable detail the nature and period of existence thereof
                  and what action the Issuers or the applicable Subsidiary has
                  taken, is taking and proposes to take with respect thereto;



                                       22




                           (iii) show in reasonable detail all computations
                  required to demonstrate compliance, during and at the end of
                  the fiscal period covered by such financial statements, with
                  the provisions of Sections 14.7, 14.8, 14.9, and 14.16; and

                           (iv) include in reasonable detail a discussion and
                  analysis of the results of operations and the financial
                  condition of the Issuers and the Subsidiaries during the
                  fiscal period covered by such financial statements, including
                  a discussion of any significant variation from the budgets for
                  such period delivered pursuant to Section 7(h); and

                           (v) with respect to any Subsidiary acquired or formed
                  during such period, the information on Exhibit 7(d)(v);

                  provided, however, that the information specified in
                  paragraphs (iii) and (iv) above may be provided on a quarterly
                  basis in the Officer's Certificates accompanying (x) the
                  financial statements for the months of March, June and
                  September and (y) the financial statements required by Section
                  7(c);

                  (e) as promptly as practicable (but in any event not later
         than five days) after receipt thereof, copies of all final reports or
         final written comments (including, without limitation, audit reports,
         so-called management letters and any other reports or communications
         with respect to the internal control structure of the Issuers or any of
         the Subsidiaries, the release of which is hereby authorized by the
         Issuers) submitted by independent accountants or other management
         consultants, except to the extent of any legal or contractual
         restrictions upon such delivery;

                  (f) at such time as any securities of the Parent or any
         Subsidiary of the Parent are publicly held, as promptly as practicable
         (but in any event not later than five days) after the same are
         available, copies of (i) all material press releases issued by the
         Parent or any Subsidiary of the Parent, and all notices, proxy
         statements, financial statements, reports and documents as the Parent
         shall send or make available generally to its stockholders or as any
         Subsidiary of the Parent shall send or make available generally to its
         stockholders other than the Parent and (ii) all periodic and special
         reports, documents and registration statements (other than on Form S-8)
         which the Parent or any Subsidiary of the Parent furnishes or files, or
         any officer or director or stockholder of the Parent or any of its
         Subsidiaries furnishes or files with respect to the Parent or any of
         its Subsidiaries, with the Commission (or any analogous foreign
         Governmental Authority) or any national securities exchange;



                                       23




                  (g) as promptly as practicable (but in any event not later
         than five days after obtaining knowledge thereof) after the occurrence
         of any Default or Event of Default, or of any condition or event which
         has resulted in, or could reasonably be expected to result in, a
         Material Adverse Change, an Officer's Certificate specifying in
         reasonable detail the nature and period of existence thereof, what
         action the Parent or the applicable Subsidiary has taken, is taking and
         proposes to take with respect thereto and the date, if any, on which it
         is estimated the same will be remedied;

                  (h) as promptly as practicable following the end of each
         Fiscal Year (but in any event not later than the earlier of (i) 30 days
         (60 days in the case of the budget for Fiscal Year 2004) of the end of
         such Fiscal Year or (ii) the date such information is delivered to the
         Agent (as defined in the Senior Bank Agreement), an annual budget
         prepared on a monthly basis for the Company and its Subsidiaries for
         the succeeding Fiscal Year (displaying anticipated balance sheets and
         statements of income, and cash flows) and, promptly upon preparation
         thereof, any other significant budgets which the Company or any of its
         Subsidiaries prepares and any revisions of such annual or other budgets
         (including, any budgets or projections required to be prepared pursuant
         to the Senior Bank Agreement or any agreement evidencing a Permitted
         Refinancing thereof);

                  (i) as promptly as practicable (but in any event not later
         than five days) after the occurrence of any condemnation, taking or
         destruction of or damage to (whether or not covered by insurance) any
         properties and assets, which condemnation, taking or destruction of or
         damage to exceeds $500,000, an Officer's Certificate specifying in
         reasonable detail the nature of such event, what action the Issuers or
         any of the Subsidiaries has taken, is taking and proposes to take with
         respect thereto and the date, if any, on which it is estimated the same
         will be remedied;

                  (j) as promptly as practicable (but in any event not later
         than five days) after receipt thereof, final copies of all material
         notices and communications given or received by the Issuers or any of
         the Subsidiaries under the Acquisition Documents;

                  (k) such other material information relating to the Issuers or
         any of the Subsidiaries as shall be furnished to any bank, financial
         institution or other Person to which the Issuers or any of the
         Subsidiaries is indebted for borrowed money or for any letters of
         credit (or similar instruments) (other than information relating solely
         to collateral therefor);



                                       24




                  (l) promptly upon becoming aware of the occurrence of any:

                           (i) material "reportable event" (as such term is
                  defined in section 4043 of ERISA); or

                           (ii) "prohibited transaction" (as such term is
                  defined in section 406 or section 4975 of the Code);

                  (m) in connection with any Pension Plan or any trust created
         thereunder, a written notice specifying the nature thereof, what action
         the Issuers or any ERISA Affiliate are taking or propose to take with
         respect thereto, and, when known, any action taken by the Internal
         Revenue Service, the United States Department of Labor or the PBGC with
         respect thereto, provided that such actions are reasonably likely to
         result in a Material Adverse Change;

                  (n) as promptly as practicable (but in any event not later
         than five days) after the occurrence of any default or breach by any
         party to the Acquisition Agreement, or of any notice of, or of any
         condition or event which has resulted in, or could reasonably be
         expected to result in, an indemnity claim under the Acquisition
         Agreement by any party thereto, an Officer's Certificate specifying in
         reasonable detail the nature and period of existence thereof, what
         action the Issuers have taken, is taking and proposes to take with
         respect thereto;

                  (o) simultaneously with its delivery pursuant to the Senior
         Bank Agreement or any agreement evidencing a Permitted Refinancing
         thereof, a copy of each Availability Certificate (as defined in the
         Senior Bank Agreement or any agreement evidencing a Permitted
         Refinancing thereof) so delivered; and

                  (p) such other information as from time to time may reasonably
         be requested.

Notwithstanding anything to the contrary in this Section 7, the financial
statements or information described in subdivisions (d)(iii), (g) and (i) of
this Section 7 need not be furnished from and after the date upon which all
Notes have been paid and finally discharged in full in cash.

8.       INSPECTION.

         The Issuers will permit any Person designated by any institutional
holder of any of the Securities on reasonable notice and at such holder's
expense (unless a Default or Event of Default shall have occurred and be
continuing, in which case, at the Issuers expense), to visit and inspect any of
the properties of the Issuers and the Subsidiaries, to examine their books and
records (and to make copies thereof and take extracts therefrom) and to discuss
their affairs, finances and accounts with and to be advised as to the same by,
their officers, consultants, counsel and accountants



                                       25




(the foregoing being hereby expressly authorized to engage in such discussions),
all at such reasonable times and intervals as such holder may reasonably
request, provided that information or documents need not be provided pursuant to
this Section 8 to the extent that (a) such disclosure would violate the terms of
a confidentiality agreement with a third party or (b) that the Issuers have been
advised by counsel in writing that such information or documents are subject to
the attorney-client privilege and that disclosure of the same would constitute a
waiver of such privilege with respect thereto.

9.       PREPAYMENT OF NOTES.

         9.1.     OPTIONAL PREPAYMENT WITH PREMIUM OF NOTES.

         At any time or from time to time, the Company may, at its option, upon
notice as set forth in Section 9.4, prepay all or any part of the Notes (in an
integral multiple of $100,000 and a minimum of $500,000 or such lesser principal
amount thereof as shall then be outstanding); provided that the Company
concurrently pays an amount equal to a percentage of the principal amount to be
prepaid pursuant to this Section 9.1 (the "APPLICABLE PREMIUM"), such percentage
to be that set forth in the table below opposite the period in which the date
fixed for such prepayment occurs:

<Table>
<Caption>
                                                                                      Applicable
                            Period                                                     Premium
                            ------                                                    ----------
                                                                                   
               Closing Date through October 30, 2004                                      4%
               October 31, 2004 through October 30, 2005                                  3%
               October 31, 2005 through October 30, 2006                                  2%
               October 31 2006 through October 30, 2007                                   1%
               October 31, 2007 through October 30, 2008                                0.5%
               October 31, 2008 and thereafter                                            0%
</Table>

In the event of the occurrence of a Qualifying Event (as hereinafter defined),
the Applicable Premium shall be (a) reduced to 0.0% if the per annum internal
rate of return to the holders of the Notes and the Warrants compounded annually
on each October 30, from the applicable dates of issuance of the Notes and
Warrants through the date of prepayment and redemption, respectively, thereof
(the "INTERNAL RATE OF RETURN"), is equal to or greater than 19% and (b) reduced
by 50% of the amount set forth above if the Internal Rate of Return is less than
19% but equal to or greater than 17% and (c) shall remain unchanged if the
Internal Rate of Return is less than 17%. For purposes of this Section 9.1, the
term "QUALIFYING EVENT" shall mean (i) a Change of Control (as defined in
Section 9.2) pursuant to which all of the Notes and Warrants then outstanding
are either prepaid or redeemed in accordance with their respective terms, or
(ii) the Company or the Parent consummates an initial public offering of its
equity which results in a market capitalization of such Person's equity



                                       26




of at least $100,000,000 and a market value of equity held by public
shareholders of at least $30,000,000).

         9.2.     PREPAYMENT WITH PREMIUM AT THE OPTION OF HOLDERS OF NOTES UPON
                  A CHANGE OF CONTROL.

                  (a) If any Change of Control is to occur, then not less than
         30 days (or such later date as the Company first obtains knowledge
         thereof) nor more than 60 days prior to the occurrence of such Change
         of Control, the Company will notify in writing each holder of any Notes
         of such pending Change of Control and the date upon which it is
         scheduled to occur. If the Required Holders of the Notes then
         outstanding furnish a written request for prepayment to the Company (in
         accordance with Section 23) not more than 30 days after receipt (but in
         any event not less than 5 days prior to the occurrence of the Change in
         Control) by such holders of such notice of such Change of Control from
         the Company, the Company will prepay all of the Notes then outstanding,
         together with, in connection with an event described in clause (ii),
         (iii), (v) or (vi) of Section 9.2(b), an amount equal to the Applicable
         Premium for the date of such prepayment. Each such prepayment shall
         occur on the date upon which the Change of Control occurs, unless the
         Company and the Required Holders of the Notes agree to a different
         date, and no prepayment requested pursuant to this Section 9.2 shall be
         due unless the Change of Control shall occur.

                  (b) For purposes of this Section 9.2, the term "CHANGE OF
         CONTROL" shall mean an event or series of events by which:

                           (i) the Riverside Parties shall fail to beneficially
                  own and control at least 51% of the Common Stock (determined
                  on a fully diluted basis);

                           (ii) any Person (other than any Riverside Party and
                  the holders of the Warrants and the Warrant Shares), together
                  with "affiliates" and "associates" of such Person, within the
                  meaning of Rule 12b-2 of the Commission under the Exchange
                  Act, shall acquire beneficial ownership (including beneficial
                  ownership resulting from the formation of a "group" within the
                  meaning of Rule 13d-5 of the Exchange Act) of 20% or more of
                  the outstanding shares of Common Stock or of any other class
                  of Voting Stock of the Parent;

                           (iii) the Riverside Parties shall cease to have the
                  right or ability by voting power, contract or otherwise (x) to
                  elect or designate for election a majority of the members of
                  the board of directors of the



                                       27




                  Parent and (y) to approve all material transactions with
                  respect to the Parent;

                           (iv) Bela Szigethy, Stewart Kohl and Robert
                  Fitzsimmons shall cease to be full-time employees of Riverside
                  Partners, LLC or its Affiliates and any two of such Persons
                  shall cease to own at least 50% of the beneficial ownership
                  interest (including that of Riverside Partners, LLC) in the
                  Parent owned by such Person on the Closing Date;

                           (v) the Parent shall cease to own, directly or
                  indirectly, beneficially and of record and control all of the
                  outstanding capital stock of each of its Subsidiaries (except
                  as permitted pursuant to Section 14.13) or such Subsidiaries
                  shall have sold or otherwise transferred all or substantially
                  all of their assets on a consolidated basis;

                           (vi) the Parent shall cease to have the right or
                  ability, directly or indirectly, by voting power, contract or
                  otherwise to elect or designate for election all of the
                  members of the board of directors of each of its Subsidiaries;
                  or

                           (vii) a "Change of Control" as such term is defined
                  in either of the Senior Bank Agreement or any agreement
                  evidencing a Permitted Refinancing thereof shall occur.

                  (c) Each notice from the Company pursuant to this Section 9.2
         shall make explicit reference to this Section 9.2 and shall state that
         the right of the Required Holders of the Notes then outstanding to
         require prepayment thereof must be exercised within 30 days (or sooner,
         if applicable), of the receipt of such notice.

                  (d) For purposes of this Section 9.2, beneficial ownership
         shall be determined in the manner set forth in Rule 13d-3 of the
         Commission under the Exchange Act.

         9.3.     ALLOCATION OF PARTIAL PREPAYMENTS OF NOTES.

         In the case of each partial prepayment of the Notes under this Section
9, the principal amount of the Notes to be prepaid shall be allocated among all
of the Notes at the time outstanding (excluding any Notes at the time owned by
the Company or any Affiliate of the Company) in proportion, as nearly as
practicable, to the respective unpaid principal amounts thereof, with
adjustments, to the extent practicable, to compensate for any prior prepayments
not made exactly in such proportion.



                                       28




         9.4.     NOTICE OF OPTIONAL PREPAYMENTS OF NOTES.

         In the case of each prepayment under this Section 9, the Company shall
give written notice thereof to each holder of Notes not less than 5 nor more
than 30 days prior to the date fixed for such prepayment. Each such notice shall
set forth: (a) the date fixed for prepayment; (b) the aggregate principal amount
of Notes to be prepaid on such date; and (c) the aggregate principal amount of
Notes held by such holder to be prepaid on such date and the amount of accrued
interest and an estimation of the Applicable Premium, if any, to be paid to such
holder on such date (together with the calculation of such Applicable Premium,
which calculation shall be satisfactory to each holder of the Notes).

         9.5.     MATURITY; ACCRUED INTEREST; SURRENDER, ETC. OF NOTES.

         In the case of each prepayment of all or any part of any Note, the
principal amount to be prepaid shall mature and become due and payable on the
date fixed for such prepayment, together with interest on such principal amount
accrued to such date and the premium, if any, due thereon. Any Note prepaid in
full shall be surrendered to the Company at its principal place of business
promptly following prepayment and cancelled and shall not be reissued, and no
Note shall be issued in lieu of any prepaid principal amount of any Note.

         9.6.     PURCHASE OF NOTES.

         The Company will not, and will not permit any of its Affiliates to,
directly or indirectly, purchase or otherwise acquire, or offer to purchase or
otherwise acquire, any outstanding Notes except by way of payment or prepayment
in accordance with the provisions of the Notes and this Agreement.

         9.7.     PAYMENT ON NON-BUSINESS DAYS.

         If any amount hereunder or under the Notes shall become due on a day
which is not a Business Day, then such payment shall be made on the first
Business Day following the day on which such payment shall have so fallen due,
without including the additional days elapsed in the computation of the interest
payable on such succeeding Business Day.

10.      REGISTRATION, ETC.

         10.1.    REGISTRATION ON REQUEST.

                  (a) In case the Parent shall receive from one or more holders
         of any Registrable Shares a written request or requests that the Parent
         effect any registration, qualification and/or compliance of Registrable
         Shares held by (or issuable to) such holder or holders, and specifying
         the intended method of offering, sale and distribution, the Parent
         will:



                                       29




                           (i) promptly give written notice of the proposed
                  registration, qualification and/or compliance to each holder
                  of any Registrable Shares; and

                           (ii) as soon as practicable, effect such
                  registration, qualification and/or compliance (including,
                  without limitation, the execution of an undertaking for
                  post-effective amendments, appropriate qualification under
                  applicable blue sky or other state securities laws and
                  appropriate compliance with exemptive regulations issued under
                  the Securities Act and any other governmental requirements or
                  regulations) as may be so requested and as would permit or
                  facilitate the sale and distribution of such amount of
                  Registrable Shares as is specified in a written request or
                  requests, made within 30 days after receipt of such written
                  notice from the Company, by any holder or holders of any
                  Registrable Shares.

                  (b) The obligations of the Parent under this Section 10.1 are
         subject to the following qualifications:

                           (i) except as provided in Section 10.1(b)(vi), the
                  Parent shall only be obligated to effect two registrations
                  pursuant to this Section 10.1;

                           (ii) the Parent shall not be obligated to effect any
                  registration pursuant to this Section 10.1 unless it shall
                  have been (A) requested to do so by the holder or holders of
                  not less than 51% of the Registrable Shares at the time
                  outstanding; however, if some holders of Registrable
                  Securities did not initially request the first registration
                  then the second registration hereunder must be at the request
                  of those holders not initially requesting such registration
                  holding at least 51% of the Registrable Securities of all such
                  holders not initially requesting such registration outstanding
                  at such time and (B) requested to effect the registration of
                  Registrable Shares having an aggregate value of not less than
                  $1,500,000 based on the public offering price for such shares;

                           (iii) the Parent shall not be obligated to cause any
                  registration statement relating to a registration effected
                  pursuant to this Section 10.1 to become effective prior to the
                  earlier of (A) October 30, 2008 and (B) the expiration of 120
                  days after the consummation of the Parent's initial public
                  offering;

                           (iv) the Parent shall not include in any
                  registration, qualification or compliance requested pursuant
                  to this Section 10.1 any other securities (including, without
                  limitation, those to be issued and



                                       30




                  sold by the Parent) without the prior written consent of the
                  holder or holders of not less than 50% of the Registrable
                  Shares to be included in such registration, qualification or
                  compliance;

                           (v) the Parent shall pay all Registration Expenses
                  related to any registration, qualification and compliance
                  effected pursuant to this Section 10.1; and

                           (vi) if, in connection with any registration of
                  Registrable Shares pursuant to this Section 10.1, the holders
                  of Registrable Shares requesting registration are unable for
                  any reason to include in such registration all of the
                  Registrable Shares for which registration has been requested,
                  then the holder or holders of the Registrable Shares shall be
                  entitled to an additional registration of Registrable Shares
                  pursuant to this Section 10.1.

         10.2.    INCIDENTAL REGISTRATION.

         If the Parent at any time or from time to time shall determine to
effect the registration, qualification and/or compliance of any of its
securities (whether in connection with an offering by the Parent or others)
(otherwise than pursuant to a registration on a form inappropriate for an
underwritten public offering or relating solely to securities to be issued in a
merger, acquisition of the stock or assets of another entity or in a similar
transaction or a registration on form S-8 or any similar successor form), then,
in each such case (including the Parent's initial public offering), the holders
of the Registrable Shares shall be entitled to the incidental registration
rights set forth in Exhibit 10.

         10.3.    REGISTRATION PROCEDURES.

         In the case of each registration, qualification and/or compliance
contemplated by this Section 10, the Parent will comply with the procedures and
be subject to the obligations, including, without limitation, the
indemnification obligations, set forth in Exhibit 10.

         10.4.    RESTRICTIONS ON OTHER AGREEMENTS.

         The Parent will not grant any right relating to the registration of its
securities if the exercise thereof interferes with or will delay (or could
reasonably be expected to interfere with or be inconsistent with or delay) the
exercise and enjoyment of any of the rights granted under this Section 10, the
Management Option Plan or in the Stockholders Agreement, without the written
consent of holders of not less than 66-2/3% of the Registrable Shares at the
time outstanding, which consent may be given or withheld in the sole discretion
of such holders. The Parent will not permit at any time after the Closing Date
any of its Subsidiaries to grant any right relating to the registration of its
securities.



                                       31




11.      SUBORDINATION.

         Reference is hereby made to the Subordination Agreement pursuant to
which all payments on or in respect of the Notes to the holders of the Notes and
the rights of the holders of the Notes are subordinated to payments on "Senior
Debt" (as defined therein) and the rights of the holders thereof.

12.      STOCKHOLDERS AGREEMENT AND MANAGEMENT OPTION PLAN; OPTIONS TO
         EMPLOYEES; EMPLOYMENT ARRANGEMENTS.

                  (a) Reference is hereby made to the Stockholders Agreement for
         certain additional provisions relating to the Warrants and Warrant
         Shares.

                  (b) In no event shall the aggregate number of shares of Common
         Stock issued and issuable to employees pursuant to any stock option
         plan, including, without limitation, the Management Option Plan or
         otherwise or any other similar option plan or arrangement exceed 17.5%
         of the outstanding shares of Common Stock on the Closing Date
         (calculated on a fully-diluted basis). The terms and provisions of all
         such arrangements shall be reasonably satisfactory in all material
         respects to the Required Holders of each class of the Securities.

                  (c) The Company shall have entered into an employment
         agreement with each of Dina Dwyer-Owens, Robert Tunmire, Michael
         Bidwell and Thomas Buckley, in form and substance, reasonably
         satisfactory to the Required Holders of each class of Securities and
         the employment arrangements among the Company and each of Dina
         Dwyer-Owens, Robert Tunmire, Michael Bidwell and Thomas Buckley shall
         at all times be reasonably satisfactory in all material respects to the
         Required Holders of each class of the Securities.

13.      BOARD VISITATION RIGHTS.

         Each holder of Securities shall have the right to appoint a
representative who shall: (a) receive written notice of all meetings (both
regular and special) of the boards of directors of each Issuer and their
respective Subsidiaries and each committee of any such board (such notice to be
delivered or mailed as specified in Section 23 at the same time as notice is
given to the members of any such board and/or committee but in no event later
than seven days prior to the date of such meeting, or such shorter time as such
representative may agree); (b) be entitled to attend (or, in the case of
telephone meetings, monitor) all such meetings; (c) receive all notices,
information and reports which are furnished to the members of any such board
and/or committee at the same time and in the same manner as the same is
furnished to such members; (d) be entitled to participate in all discussions
conducted at such meetings and (e) receive as soon as available (but in any
event



                                       32




prior to the next succeeding board meeting) copies of the minutes of all such
meetings. If any action is proposed to be taken by any such board and/or
committee by written consent in lieu of a meeting, the Issuers will use
reasonable efforts to give written notice thereof to such representatives, which
notice shall describe in reasonable detail the nature and substance of such
proposed action and shall be delivered at the same time as notice is given to
the members of any such board and/or committee. The Issuers will furnish such
representatives with a copy of each such written consent not later than five
days after it has been signed by its last signatory. Such representatives shall
not constitute members of any such board and/or committee and shall not be
entitled to vote on any matters presented at meetings of any such board and/or
committee or to consent to any matter as to which the consent of any such board
and/or committee shall have been requested. The board of directors of the Parent
and the Company shall meet not less frequently than quarterly during each Fiscal
Year, and the Board of Directors of each other Subsidiary shall meet not less
frequently than once during each Fiscal Year. Notwithstanding the foregoing, so
long as no Event of Default is then in existence, each of the holders of
Securities hereby agree that only one designated representative will attend any
meeting in person, such designated representative to be determined by the
Required Holders. Each designated representative not attending in person may in
any event be permitted to participate by telephone as if such designated
representative were present. Promptly upon receipt of an invoice therefor, the
Company shall reimburse the designated representative (or the employer of such
representative) for the reasonable out-of-pocket costs and expenses of such
representative in attending such meeting in person.

14.      COVENANTS OF THE COMPANY.

         So long as any of the Notes shall remain outstanding, the Issuers will
duly perform and observe each and all of the covenants and agreements applicable
to it as hereinafter set forth:

         14.1.    BOOKS OF RECORD AND ACCOUNT; RESERVES.

         The Issuers will, and will cause each of the Subsidiaries to (a) at all
times keep proper books of record and account in which full, true and correct
entries shall be made of its transactions in accordance with GAAP and (b) set
aside on its books from its earnings for each Fiscal Year all such proper
reserves as shall be required in accordance with GAAP in connection with its
business.

         14.2.    PAYMENT OF TAXES AND CLAIMS.

         Each of the Issuers will, and will cause each of the Subsidiaries to
pay and discharge promptly as they become due and payable:

                  (a) all taxes, assessments and other governmental charges or
         levies imposed upon it, its income or upon any of its property; and



                                       33




                  (b) all claims of any kind (including claims for labor,
         materials and supplies) which, if unpaid, might by law become a Lien
         upon its property;

provided that, with respect to clauses (a) and (b) of this Section 14.2, no such
Person shall be required to pay any such tax, assessment, charge, levy or claim
if the amount, applicability or validity thereof shall currently be contested in
good faith by appropriate proceedings promptly initiated and diligently
conducted and if it shall have set aside on its books such reserves, if any,
with respect thereto as are required by GAAP; provided, further, that such
Issuer will, and will cause each of the Subsidiaries to, pay any such tax,
assessment, charge, levy or claim prior to the commencement of any proceeding to
foreclose any Lien securing the same;

         14.3.    CORPORATE EXISTENCE; MAINTENANCE OF PROPERTIES; COMPLIANCE
                  WITH LAWS.

         The Issuers will, and will cause each of the Subsidiaries to:

                  (a) do or cause to be done all things necessary to preserve
         and keep in full force and effect its corporate existence and all
         Licenses necessary to the business of the Issuers and the Subsidiaries,
         except to the extent a failure to do so does not, and could not
         reasonably be expected to, result in a Material Adverse Change or is
         otherwise permitted herein;

                  (b) maintain and keep its properties in substantially the same
         working order and condition (ordinary wear and tear excepted), as of
         the Closing Date, so that the business carried on in connection
         therewith may be properly conducted at all times, except to the extent
         a failure to do so does not, and could not reasonably be expected to,
         result in a Material Adverse Change; and

                  (c) comply in all material respects with all applicable laws,
         statutes, rules, regulations and orders of, and all applicable
         restrictions having the force of law imposed by, all Governmental
         Authorities in respect of the conduct of its business and the ownership
         of its property to which it is subject (including, without limitation,
         all Environmental Laws); provided that no such Person shall be required
         by reason of this Section 14.3(c) to comply therewith at any time while
         it shall be contesting its obligation to do so in good faith by
         appropriate proceedings promptly initiated and diligently conducted,
         and if it shall have set aside on its books such reserves, if any, with
         respect thereto as are required by GAAP.



                                       34




         14.4.    LINES OF BUSINESS; PROPRIETARY RIGHTS.

         The Issuers will, and will cause each of the Subsidiaries to:

                  (a) engage only in the type of business as now conducted and
         businesses reasonably related thereto, and in the case of the Company,
         engage only in the type of business, which, taken as a whole, would be
         substantially the same or reasonably related thereto as the business
         conducted by the Acquired Company immediately prior to the Closing Date
         (as described in the Disclosure Documents); and

                  (b) own or have a valid license for all Proprietary Rights and
         Licenses used by it in the conduct of its business, except to the
         extent a failure to do so does not, and could not reasonably be
         expected to, result in a Material Adverse Change.

         Notwithstanding anything to the contrary in this Agreement, the Parent
shall not engage in any business other than as a holding company with its only
asset being the capital stock of the Company.

         14.5.    INSURANCE.

         The Issuers will, and will cause each of the Subsidiaries to, maintain
with financially sound and reputable insurers, insurance with respect to their
properties and businesses against loss or damage of the kinds customarily
insured against by Persons of established reputation engaged in the same or a
similar business and similarly situated, in such amounts and by such methods as
shall be customary for such Persons and reasonably deemed adequate by the
Issuers; provided that the Issuers and the Subsidiaries shall not fail to
maintain insurance of the type of coverage, in the amounts of coverage, with no
greater exclusions or deductibles, as those that are in effect on the Closing
Date (as set forth on Exhibit 5.25).

         14.6.    LIMITATION ON DISCOUNT OR SALE OF RECEIVABLES.

         The Issuers will not, and will not permit any of the Subsidiaries to,
directly or indirectly, discount or sell any of their accounts receivable,
except that any such Person may settle doubtful accounts in the ordinary course
of business.

         14.7.    LIMITATION ON INDEBTEDNESS.

         The Issuers will not, and will not permit any of the Subsidiaries to,
be liable for or create, assume, incur, guarantee, or in any manner become
liable, contingently or otherwise, in respect of any Indebtedness other than:

                  (a) Indebtedness evidenced by the Notes and the Note
         Guarantees;




                                       35




                  (b) Indebtedness of the Company or any Subsidiary of the
         Company constituting either obligations under Capital Leases or
         purchase money loans provided that the aggregate outstanding principal
         amount of Indebtedness permitted by this clause (b) and any Refinancing
         Debt thereof under Section 14.7(d) shall not exceed $350,000 at any
         time; and

                  (c) Indebtedness of the Company or any Subsidiary under the
         Senior Bank Agreement or any agreement evidencing a Permitted
         Refinancing thereof (so long as any Permitted Refinancing thereof is in
         accordance with Section 3.1 of the Subordination Agreement), provided
         that the aggregate outstanding principal amount thereof, including,
         without limitation, all amounts due (contingently or otherwise) in
         respect of reimbursement obligations under letters of credit or similar
         instruments (and all related reimbursement agreements), does not exceed
         the amount equal to the difference of (i) $26,950,000 minus (ii) the
         sum (without duplication of amounts) of (A) the aggregate amount of all
         principal payments made thereon from time to time (other than any
         principal payment made under the revolving credit facility established
         thereunder which may be reborrowed under such facility) plus (B) the
         aggregate amount of any permanent reductions in the principal amount of
         the commitments under the revolving credit facility established
         thereunder;

                  (d) Indebtedness of the Company or any Subsidiary incurred to
         extend, refinance, refund or renew (the "REFINANCING DEBT") any other
         outstanding Indebtedness permitted under clauses (b) or (c) of this
         Section 14.7 (the "REFINANCED DEBT"), provided that:

                           (i) the aggregate outstanding principal amount of the
                  Refinancing Debt shall not at any time exceed that of the
                  Refinanced Debt immediately prior to such refinancing;

                           (ii) the scheduled final maturity date of the
                  Refinancing Debt is not earlier than that of the Refinanced
                  Debt;

                           (iii) the principal of the Refinancing Debt may not
                  be subject to required principal payments earlier than as set
                  forth in the Refinanced Debt;

                           (iv) the Refinancing Debt has a ranking which is not
                  senior (as a result of any contractual or structural
                  subordination, the grant of any collateral security therefor,
                  any change in the Persons obligated with respect thereto or
                  otherwise) to the ranking of the Refinanced Debt;



                                       36




                           (v) the interest ratios under the Refinancing Debt
                  are not increased by more than 100 basis points over those in
                  effect at the time such Refinanced Debt was incurred;

                           (vi) the Refinanced Debt does not increase the fees
                  or premiums applicable to the Refinanced Debt nor does it
                  institute any fee not in effect at the time such Refinanced
                  Debt was incurred;

                           (vii) both at the time of and immediately after
                  giving effect to the incurrence of the Refinancing Debt and
                  the retirement of the Refinanced Debt, no Default or Event of
                  Default shall have occurred and be continuing;

                  (e) Indebtedness of the Company and its Subsidiaries
         outstanding immediately following the Closing, as set forth on Exhibit
         5.9;

                  (f) Indebtedness under Hedging Obligations permitted under the
         Senior Bank Agreement (as in effect on the Closing Date) for bona fide
         hedging purposes and not for speculation;

                  (g) contingent obligations arising with respect to customary
         indemnification obligations in favor of the holders of the Notes from
         time to time in connection with dispositions permitted under Section
         14.16;

                  (h) Additional Indebtedness of the Company or any Subsidiary
         not permitted by the foregoing clauses (a) through (g) inclusive, so
         long as immediately after giving effect to the incurrence of such
         Indebtedness and the application of the proceeds thereof, the aggregate
         outstanding amount does not exceed $250,000; and

                  (i) Indebtedness owing by the Company and/or any of its
         Subsidiaries (other than a Foreign Subsidiary) to the Company and/or
         any of its Wholly-Owned Subsidiaries (other than a Foreign Subsidiary).

         14.8.    LIMITATION ON RESTRICTED PAYMENTS.

         The Issuers will not, and will not permit any of their respective
Subsidiaries to, directly or indirectly, make or commit to make any Restricted
Payment, provided that:

                  (a) the Issuers may pay (i) a management fee to Riverside
         Partners, LLC, or an Affiliate thereof, in an aggregate amount not to
         exceed $350,000 during any Fiscal Year (payable monthly), (ii) the
         reasonable out-of-pocket expenses of Riverside Partners, LLC and its
         Affiliates, in each case pursuant to the Management Agreement, and
         (iii) in the event of any acquisition by the



                                       37




         Issuers or any Subsidiary which is otherwise permitted or consented to
         hereunder, the Issuers may pay an additional one time fee of an amount
         equal to 2% of the aggregate financing (including both debt and equity)
         for such acquisition (including, if and to the extent permitted
         hereunder, the assumption of any debt of such Person) obtained by the
         Issuers with respect to such acquisition;

                  (b) the Issuers may pay to Riverside Partners, LLC or its
         Affiliates the closing fee set forth in Section 4.3(a);

                  (c) the Parent may pay the fees and out-of-pocket expenses of
         directors who are not employees of any Issuer, Riverside Partners, LLC
         or its Affiliates, in an aggregate amount not to exceed $100,000 during
         any Fiscal Year;

                  (d) the Company may make payments and distributions to the
         Parent that are used by the Parent to pay federal and state income
         taxes then due and owing, franchise taxes and other similar licensing
         expenses incurred in the ordinary course of business; provided that the
         Company's aggregate contribution to such taxes as a result of the
         filing of a consolidated or combined return by the Parent shall not be
         materially greater, nor the aggregate receipt of tax benefits be
         materially less, than the Company would have received had it not filed
         a consolidated or combined return with the Parent;

                  (e) so long as no Default or Event of Default shall have
         occurred and be continuing, the Company may pay dividends to the Parent
         as necessary to permit the Parent to (i) pay amounts required for the
         Parent to repurchase, redeem or otherwise acquire for value any capital
         stock or options held by any member of the Parent or its Subsidiaries'
         management or employees of such Persons pursuant to any management
         equity subscription agreement, stock option agreement or similar
         agreement, or otherwise upon the death, disability, retirement or
         termination of employment of, or departure from the board of directors
         of the Parent or any Subsidiary by, any such member or employee
         (provided that the aggregate price paid for all such repurchased,
         redeemed, acquired or retired capital stock and options shall not
         exceed $200,000 in any Fiscal Year; and (ii) pay dividends to employees
         with respect to such employees in any Fiscal Year commencing after
         October 30, 2007, provided that such dividends shall not exceed
         $300,000 in any such Fiscal Year; and

                  (f) the Parent may redeem its capital stock from its equity
         holders to the extent contemplated by the terms of the Reimbursement
         Agreement as in effect on the date hereof;



                                       38




provided, further, that the payment specified in clause (a)(i) above shall be
permitted if and only if, at the time of and after giving effect thereto, no
Default or Event of Default of the type described in subdivisions (a) or (b) of
Section 16.1 shall have occurred and be continuing with respect to any
Indebtedness of the Parent or any Subsidiary. The amount of the management fee
payable to Riverside pursuant to clause (a)(i) above (the "RIVERSIDE FEE") may
be increased without the prior approval of the Required Holders of the Notes in
the event that the Company or one of its Subsidiaries acquires a Person (or some
or all of the assets thereof) involved in a business similar or complementary to
that of the Company and its Subsidiaries, in which event the Riverside Fee may
be increased by 1% of the total funding advanced in connection with such
acquisition.

         14.9.    CERTAIN FINANCIAL COVENANTS.

                  (a) Minimum Consolidated EBITDA. The Issuers will maintain as
         at the end of each Fiscal Quarter set forth below a minimum
         Consolidated EBITDA for the four consecutive Fiscal Quarters then most
         recently ended of at least the amount set forth below opposite such
         date:

<Table>
<Caption>
                  Four Fiscal Quarters Ending On                                     EBITDA
                  ------------------------------                                     ------
                                                                                
         December 31, 2003                                                         $6,390,000
         March 31, 2004                                                            $6,480,000
         June 30, 2004                                                             $6,750,000
         September 30, 2004                                                        $6,750,000
         December 31, 2004                                                         $6,750,000
         March 31, 2005                                                            $6,975,000
         June 30, 2005                                                             $7,200,000
         September 30, 2005                                                        $7,425,000
         December 31, 2005                                                         $7,650,000
         March 31, 2006                                                            $8,100,000
         June 30, 2006                                                             $8,325,000
         September 30, 2006                                                        $8,550,000
         December 31, 2006                                                         $8,775,000
         March 31, 2007 and the last day of each Fiscal                            $9,000,000
         Quarter thereafter
</Table>



                                       39




                  (b) Consolidated Total Leverage Ratio. The Issuers will not
         permit, as at the end of each Fiscal Quarter set forth below, the
         Consolidated Total Leverage Ratio to exceed the ratio shown below for
         such date:

<Table>
<Caption>
                  Four Fiscal Quarters Ending On                       Consolidated Total Leverage Ratio
                  ------------------------------                       ---------------------------------
                                                                    
         December 31, 2003                                                         4.85: 1.00
         March 31, 2004                                                            4.60: 1.00
         June 30, 2004                                                             4.30: 1.00
         September 30, 2004                                                        4.25: 1.00
         December 31, 2004                                                         4.10: 1.00
         March 31, 2005                                                            3.85: 1.00
         June 30, 2005                                                             3.60: 1.00
         September 30, 2005                                                        3.30: 1.00
         December 31, 2005                                                         3.15: 1.00
         March 31, 2006                                                            3.05: 1.00
         June 30, 2006                                                             2.75: 1.00
         September 30, 2006                                                        2.75: 1.00
         December 31, 2006                                                         2.60: 1.00
         March 31, 2007                                                            2.50: 1.00
         June 30, 2007                                                             2.35: 1.00
         September 30, 2007                                                        2.35: 1.00
         December 31, 2007                                                         2.35: 1.00
         March 31, 2008 and the last day of each Fiscal                            2.20: 1.00
         Quarter thereafter
</Table>

                  (c) Consolidated Senior Leverage Ratio. The Issuers will not
         permit, as at the end of each Fiscal Quarter set forth below, the
         Consolidated Senior Leverage Ratio to exceed the ratio shown below for
         such date:

<Table>
<Caption>
                  Four Fiscal Quarters Ending On                       Consolidated Senior Leverage Ratio
                  ------------------------------                       ----------------------------------
                                                                    
         December 31, 2003                                                         3.55: 1.00
         March 31, 2004                                                            3.30: 1.00
         June 30, 2004                                                             3.05: 1.00
         September 30, 2004                                                        2.95: 1.00
         December 31, 2004                                                         2.75: 1.00
         March 31, 2005                                                            2.75: 1.00
         June 30, 2005                                                             2.50: 1.00
         September 30, 2005                                                        2.20: 1.00
         December 31, 2005                                                         1.95: 1.00
         March 31, 2006                                                            1.95: 1.00
         June 30, 2006                                                             1.65: 1.00
         September 30, 2006                                                        1.65: 1.00
         December 31, 2006                                                         1.50: 1.00
         March 31, 2007                                                            1.50: 1.00
         June 30, 2007                                                             1.40: 1.00
         September 30, 2007                                                        1.40: 1.00
         December 31, 2007                                                         1.40: 1.00
         March 31, 2008                                                            1.40: 1.00
         June 30, 2008 and the last day of each Fiscal                             1.10: 1.00
         Quarter thereafter
</Table>



                                       40




                  (d) [Intentionally Deleted]

                  (e) Consolidated Fixed Charges. The Issuers will not, as at
         the end of each Fiscal Quarter set forth below, permit the ratio of:

                           (i) the amount equal to the difference of (A)
                  Consolidated EBITDA for the period of four consecutive Fiscal
                  Quarters then most recently ended at such time minus (B) the
                  sum of all income taxes (other than any non-recurring tax
                  payments by the Company for historical tax liabilities arising
                  out of a determination by the Internal Revenue Service that
                  40% or more of the Company's adjustable ordinary income for
                  reporting periods prior to the Closing Date was "personal
                  holding company income" within the meaning of section 543 of
                  the Code) and tax distributions described in Section 14.8 and
                  paid by the Company or a Subsidiary during such period minus
                  (C) all Capital Expenditures (to the extent such Capital
                  Expenditures do not constitute Capital Leases) other than Waco
                  Build-Out Capex permitted by Section 14.9(g) paid during such
                  period minus (D) all Management Fees paid in cash during such
                  period; to

                           (ii) the amount equal to the sum of (A) Consolidated
                  Interest Expense for such period but solely to the extent paid
                  in cash plus (b) scheduled payments of principal of
                  Indebtedness to be paid during such period (other than
                  principal repayments under any revolving credit facility
                  unless such payments are in connection with a permanent
                  reduction of such revolving credit facility)

        to be less than the ratio shown for such date below:



                                       41




<Table>
<Caption>
        Four Fiscal Quarters Ending On                                  Consolidated Fixed Charges Ratio
        ------------------------------                                  --------------------------------
                                                                     
        December 31, 2003                                                          0.95: 1.00
        March 31, 2004                                                             0.95: 1.00
        June 30, 2004                                                              0.95: 1.00
        September 30, 2004                                                         0.95: 1.00
        December 31, 2004                                                          0.95: 1.00
        March 31, 2005 and the last  day of each Fiscal Quarter                    1.00: 1.00
        thereafter
</Table>

         Notwithstanding the foregoing, for (A) the period ended December 31,
         2003, the amounts in clause (i) will be deemed to be the sum of such
         amounts for the months of November 2003 and December 2003 multiplied by
         2, (B) the period ended March 31, 2004, the amounts in clause (ii)
         above shall be determined by taking the results for the months of
         November, 2003, December 2003 and the Fiscal Quarter ended March 31,
         2004 and multiplying such results by 3/2, (C) for the period ended June
         30, 2004, the amounts in clause (ii) above shall be the sum of (1) the
         results for such amounts for the months of November 2003 and December
         2003 multiplied by 3/2 plus (2) the results of such amounts for the two
         consecutive Fiscal Quarters ended June 30, 2004 multiplied by 4/3 and
         (D) for the period ended September 30, 2004, the amounts in clause (ii)
         above shall be the sum of (1) the results for such amounts for the
         months of November 2003 and December 2003 multiplied by 3/2 plus (2)
         the results of such amounts for the three consecutive Fiscal Quarters
         ended September 30, 2004.

                  (f) Capital Expenditures. The Issuers will not permit the
         aggregate amount of Capital Expenditures made by the Issuers and the
         Subsidiaries in any Fiscal Year to exceed $450,000; provided, however,
         that in the event the actual amount of Capital Expenditures made in any
         Fiscal Year is less than the maximum amount permitted pursuant to this
         clause (f), 50% of such excess may be carried over to the subsequent
         Fiscal Year; provided further that for purposes of determining
         compliance with this clause (f), any Capital Expenditure made in such
         succeeding Fiscal Year shall be deemed made first out of any amounts so
         rolled over. Notwithstanding the foregoing, the Company may incur Waco
         Build-Out Capex in amount not to exceed $1,200,000 in the aggregate,
         which amount shall not be included for purposes of calculating Capital
         Expenditures pursuant to this clause (f).



                                       42




         14.10.   LIMITATION ON LIENS.

         The Issuers will not, and will not permit any of the Subsidiaries to,
create or suffer to exist any Lien in respect of any property of any character
of the Issuers or any of the Subsidiaries (whether owned on the date hereof or
hereafter acquired); provided that there shall be excluded from the operation of
this Section 14.10:

                  (a) any Lien securing Indebtedness permitted under Section
         14.7(c) (or any Permitted Refinancing thereof);

                  (b)

                           (i) Liens (other than any Lien created by any
                  Environmental Law), charges and encumbrances which (i) are
                  incurred in the ordinary course of business and which are
                  incidental to the conduct of the business of the Issuers and
                  their respective Subsidiaries and the ownership of their
                  property, (ii) are not incurred in connection with the
                  borrowing of money or the obtaining of advances or credit,
                  (iii) do not in the aggregate materially detract from the
                  value of the property of the Issuers or their respective
                  Subsidiaries or materially impair the use thereof in the
                  operation their business and (iv) do not (and could not
                  reasonably be expected to) materially adversely affect the
                  rights of the holders of the Notes, including, without
                  limitation, the following Liens (but subject in any event to
                  the foregoing terms of this clause (b)):

                           (ii) pledges or deposits to secure obligations under
                  workers' compensation laws or similar legislation, including
                  Liens or judgments thereunder which are not currently
                  dischargeable;

                           (iii) pledges or deposits to secure performance in
                  connection with bids, tenders or contracts (other than
                  contracts for the payment of money) made in the ordinary
                  course of business (to the extent otherwise permitted by the
                  terms of this Agreement);

                           (iv) deposits to secure public or statutory
                  obligations of the Issuers or any of the Subsidiaries;

                           (v) Liens securing taxes, assessments and other
                  governmental charges or levies and materialmen's, mechanics',
                  carriers', workers', repairmen's or other like Liens arising
                  in the ordinary course of business, in each case to the extent
                  such Liens are not required to be discharged under Section
                  14.2(a) and (b), or deposits to obtain the release of such
                  Liens;

                           (vi) deposits to secure or in lieu of surety, appeal
                  or customs bonds to which the Issuers or any of the
                  Subsidiaries is a party;



                                       43




                           (vii) Liens created by or resulting from any
                  litigation or legal proceeding which is currently being
                  contested in good faith by appropriate proceedings or other
                  appropriate actions promptly initiated and diligently
                  conducted (to the extent such Liens are not required to be
                  discharged under Section 14.2(a) or (b));

                           (viii) landlords' Liens (imposed by law) under leases
                  to which the Company or any of the Subsidiaries is a party (to
                  the extent otherwise permitted by the terms of this
                  Agreement); and

                           (ix) zoning restrictions, easements, rights of way,
                  encumbrances, licenses and restrictions on the use of real
                  property for minor defects or irregularities in title thereto
                  which (individually and in the aggregate) do not materially
                  impair the use of such property in the operation of the
                  business of the Company or any of the Subsidiaries or the
                  value of such property for the purpose of such business;

                  (c) any Lien existing on the date hereof and referred to on
         Exhibit 5.9 attached hereto;

                  (d) any Lien securing Indebtedness consisting of obligations
         under Capital Leases or purchase money loans permitted under Section
         14.7(b) and incurred in the ordinary course of business, provided that
         (x) such Lien does not extend to or cover any property of the Company
         or any of the Subsidiaries other than the property being acquired, and
         (y) the aggregate principal amount of Indebtedness secured thereby
         shall not exceed the lower of the cost and the fair market value of
         such property;

                  (e) (i) Liens created by worker's compensation programs,
         unemployment insurance and other social security legislation provided
         the obligations secured by such Liens are not yet due and payable and
         Liens resulting from deposits or pledges in connection with the
         foregoing or with contracts, bids, leases, tenders or expropriation
         proceedings, and Liens to secure or in lieu of surety or appeal bonds,
         performance bonds and other similar obligations, costs of litigation
         when required by law and public and statutory obligations; (ii) rights
         reserved to or vested in any municipality or governmental or other
         public authority by the terms of any lease, license, franchise, grant
         or permit acquired by the Company or the Subsidiaries; or by way of any
         statutory provision to terminate any such lease, license, franchise,
         grant or permit or to require annual or other periodic payments as a
         condition to the continuance thereof; (iii) security given to a public
         utility or any municipality or governmental or other public authority
         when required by statutory or regulatory obligation in connection with
         the operations of the Company or the Subsidiaries, all in the ordinary
         course of business; and (iv)



                                       44




         statutory Liens in favor of lessors of real property arising as a
         result of nonpayment of rent, provided that the rental payments are
         contested in good faith by the Company or one of the Subsidiaries, as
         applicable; and

                  (f) any Lien existing on any property or asset prior to the
         acquisition thereof by the Company or any Subsidiary or existing on any
         property or asset of any Person that becomes a Subsidiary after the
         date hereof prior to the time such Person becomes a Subsidiary;
         provided that (A) such Lien is not created in contemplation of or in
         connection with such acquisition or such Person becoming a Subsidiary,
         as the case may be, (B) such Lien shall not apply to any other property
         or assets of the Company or any Subsidiary, (C) such Lien shall secure
         only those obligations which it secures on the date of such acquisition
         or the date such Person becomes a Subsidiary, as the case may be, and
         (D) such Person does not become a Foreign Subsidiary.

         14.11.   LIMITATION ON TRANSACTIONS WITH AFFILIATES.

         Except for payments permitted by Section 14.8 and except as disclosed
on Exhibit 14.11, the Issuers will not, and will not permit any of the
Subsidiaries to, enter into any transaction, including, without limitation, the
purchase, sale, lease or exchange of any properties and assets or the rendering
of any services, with an Affiliate, except in the ordinary course of and
pursuant to the reasonable requirements of such Issuer's or such Subsidiary's
business and upon terms no less favorable to such Issuer or such Subsidiary than
would be obtained in a comparable arm's-length transaction with a Person not an
Affiliate.

         14.12.   LIMITATION ON INVESTMENTS.

         The Issuers will not, and will not permit any of the Subsidiaries to,
directly or indirectly, make or commit to make any Investments other than
Permitted Investments.

         14.13.   LIMITATION ON ISSUANCE OF SHARES OF SUBSIDIARIES.

         Except as provided in Section 14.14, the Issuers will not permit any of
the Subsidiaries to (a) issue, sell or otherwise dispose of any shares (or any
securities convertible into or exercisable or exchangeable for shares) of such
Subsidiary except to the Company or to a Wholly-Owned Subsidiary of the Company
(other than a Foreign Subsidiary), (b) sell, transfer or otherwise dispose of
any shares (or any securities convertible into or exercisable or exchangeable
for shares) of any other Subsidiary of the Company except (i) to the Company or
to a Wholly-Owned Subsidiary of the Company (other than a Foreign Subsidiary) or
(ii) a transfer all of the Subsidiary Stock of a Subsidiary owned by the Company
and the other Subsidiaries if (A) in connection with such transfer the entire
Investment (whether



                                       45




represented by stock, Debt, claims or otherwise) of the Company and the other
Subsidiaries in such Subsidiary is transferred to a Person other than the
Issuers or a Subsidiary not simultaneously being disposed of; (B) the Subsidiary
being disposed of has no continuing Investment in any other Subsidiary not
simultaneously being disposed of or in the Issuers and (C) prior to and after
giving effect to such transfer, such transfer would be permitted by Section
14.16. The Issuers will not, in any event, permit any Subsidiary of the Issuers
to have outstanding any Preferred Shares.

         14.14.   LIMITATION ON SUBSIDIARIES' CONSOLIDATION, MERGER OR SALE OF
                  ALL OR SUBSTANTIALLY ALL OF ITS ASSETS.

         The Issuers will not permit any of the Subsidiaries to consummate any
merger or consolidation with, or sell all or substantially all of its assets to,
any other Person other than a merger or consolidation of a Wholly-Owned
Subsidiary of the Company with, or the sale of all or substantially all of its
assets to, the Company or any other Wholly-Owned Subsidiary of the Company
(other than a Foreign Subsidiary) or to effect a Permitted Acquisition.

         14.15.   LIMITATION ON THE ISSUERS' CONSOLIDATION OR MERGER.

         The Issuers will not consummate any merger or consolidation with any
other Person, provided that the foregoing restriction shall not apply to the
consolidation or merger of any Issuer with any Person so long as:

                  (a) the successor formed by such consolidation or the survivor
         of such merger (the "SUCCESSOR CORPORATION") shall be Solvent and shall
         be a corporation organized and existing under the laws of the United
         States of America, any state thereof or the District of Columbia;

                  (b) if such Issuer is not the Successor Corporation, such
         corporation shall have (i) executed and delivered to each holder of
         Notes and Warrants its assumption of the due and punctual performance
         and observance of (A) the Notes or its Note Guarantee, as the case may
         be, this Agreement and the Warrants, (B) each covenant and condition of
         this Agreement applicable to such Issuer (in each case pursuant to such
         agreements and instruments as shall be reasonably satisfactory to the
         Required Holders of the Notes and of the Warrants) and (C) all
         Indebtedness of the Issuers incurred under the Senior Bank Documents or
         any agreement evidencing a Permitted Refinancing thereof, and (ii)
         caused to be delivered to each holder of Notes and Warrants an opinion
         of nationally recognized independent counsel, or other independent
         counsel reasonably satisfactory to the Required Holders of the Notes
         and of the Warrants, to the effect that all agreements or instruments
         effecting such assumption are enforceable in accordance with their
         terms and comply with the terms hereof;



                                       46




                  (c) immediately after the consummation of such transaction the
         Successor Corporation shall have a consolidated tangible net worth
         equal to or greater than the consolidated tangible net worth of the
         Parent immediately prior to the consummation of such transaction;

                  (d) immediately after giving effect to such transaction the
         Successor Corporation shall be permitted to incur at least $1 of
         Indebtedness pursuant to Section 14.7(h); and

                  (e) immediately after giving effect to such transaction, no
         Default or Event of Default shall have occurred and be continuing.

         14.16.   LIMITATION ON DISPOSITION OF PROPERTY.

         The Issuers will not, and will not permit any of the Subsidiaries to,
directly or indirectly, sell, lease or otherwise dispose of any of their
respective properties and assets (or any right, title or interest therein),
whether real, personal or mixed, tangible or intangible, including, without
limitation, shares of capital stock, securities or Indebtedness of any
Subsidiaries of the Parent, except for (a) a merger, consolidation or sale in
compliance with Section 14.14 or 14.15, (b) sales of inventory in the ordinary
course of business, (c) sales and dispositions of assets no longer necessary or
useful for the operation of the business and as not individually material to the
business of such Person, and (d) other sales of properties and assets, including
Subsidiary Stock, if in the case of this clause (d), on the date of such sale
and after giving effect thereto:

                           (i) no Default or Event of Default shall have
                  occurred and be continuing;

                           (ii) in the case of any sale for $500,000 or more,
                  the board of directors or the stockholders, as the case may
                  be, of the Company or any of the Subsidiaries shall have
                  reasonably determined in good faith, that (A) the sale of such
                  properties and assets is in the best interests of the Company
                  and the Subsidiaries and is not disadvantageous in any
                  material respect to the holders of the Notes and (B) such
                  properties and assets are being disposed of on fair and
                  adequate terms; and

                           (iii) the aggregate book value of all properties and
                  assets sold pursuant to this clause (c) during the 365
                  consecutive day period ended on the date of such sale is not
                  more than 10% of Consolidated Total Assets as at the end of
                  the Fiscal Year ended immediately prior to the date of such
                  sale.



                                       47




         14.17.   LIMITATION ON LEASEBACKS.

         The Issuers will not, and will not permit any of the Subsidiaries to,
directly or indirectly, sell or otherwise dispose of any of its property if, as
part of the same transaction or series of related transactions, any such Person
shall then or thereinafter rent or lease as lessee, or similarly acquire the
right to possession or use of, such property (or a major portion thereof), or
other property which it intends to use for substantially the same purpose or
purposes, under any lease, agreement or other arrangement which obligates any
such Person to pay rent as lessee or make any other payments for such possession
or use.

         14.18.   MODIFICATION OF CERTAIN DOCUMENTS, AGREEMENTS AND INSTRUMENTS.

         The Issuers will not, and will not permit any of their respective
Subsidiaries to:

                  (a) amend, modify or waive any term, condition or provision of
         any of the agreements referred to in Section 4.3 (other than the Senior
         Bank Documents or any agreement evidencing a Permitted Refinancing
         thereof, as to which Section 14.18(c) applies) or its charter, by-laws
         or other organizational documents or file any resolution of the board
         of directors, of such Person with the Secretary of State or comparable
         official of the jurisdiction of its incorporation if the effect thereof
         is or could reasonably be expected to be materially adverse to the
         interests of any holder of any of the Securities;

                  (b) have a fiscal year which ends on any date other than
         December 31;

                  (c) amend, supplement, modify or waive any term of the Senior
         Bank Documents (or the documents relating to any Permitted Refinancing
         thereof) unless such amendment, supplement, modification or waiver
         thereof is permitted by Section 3.1 of the Subordination Agreement, or

                  (d) amend, supplement, modify or waive any material term of
         the Acquisition Documents without the prior consent of the Required
         Holders.

         14.19.   NOTE GUARANTEES.

         Without limiting the generality of the foregoing, in the event that the
Issuers at any time or from time to time shall organize or acquire any
Subsidiary (subject to the limitations set forth in Section 14.12), then and in
each such case the Issuers will notify each holder of the Notes and will cause
such new Subsidiary (other than a Foreign Subsidiary) to promptly execute and
deliver a Note Guarantee to each of the holders of the Notes.



                                       48




         14.20.   OPERATING LEASE RENTALS.

         The Issuers will not, and will not permit any of the Subsidiaries to,
at any time enter into any operating lease if after entering into such operating
lease Consolidated Rental Expense for any period of four consecutive fiscal
quarters of the Parent commencing after such time exceeds $250,000.

         14.21.   MERGER PURSUANT TO ACQUISITION.

                  (a) MERGER. The Issuers will cause the Merger to be
         consummated pursuant to the Acquisition Documents by filing the
         Certificate of Merger with the Secretary of State of the State of
         Delaware immediately following the closing of the purchase and sale of
         the Notes and the Warrants. The Issuers shall deliver to each holder of
         Securities on the Closing Date, a file-stamped copy of the Certificate
         of Merger.

                  (b) ASSUMPTION OF OBLIGATIONS; SECURITY DOCUMENTS . Upon the
         consummation of the Merger, the Acquired Company shall succeed to the
         obligations of the Company hereunder, under the Notes and under each of
         the other Operating Documents to which the Company is a party. In
         connection with the foregoing, the Acquired Company shall execute and
         deliver to each holder of Notes an assumption agreement (the
         "ASSUMPTION AGREEMENT") in the form of Exhibit 14.21.

         14.22.   EQUITY CALL AGREEMENT.

         The Parent shall comply with the terms and conditions of the Equity
Call Agreement as provided therein.

15.      DEFINITIONS.

         15.1.    DEFINITIONS OF CAPITALIZED TERMS.

         The terms defined in this Section 15.1, whenever used in this
Agreement, shall, unless the context otherwise requires, have the following
respective meanings:

         "ACQUIRED COMPANY" shall have the meaning specified in Section 4.3(a).

         "ACQUISITION" shall have the meaning specified in Section 5.4.

         "ACQUISITION AGREEMENT" shall have the meaning specified in Section
5.4.

         "ACQUISITION DOCUMENTS" shall have the meaning specified in Section
5.4.



                                       49




         "AFFILIATE" of any Person shall mean any other Person which, directly
or indirectly, through one or more intermediaries, controls or is controlled by
or is under common control with such first-mentioned Person, or any individual,
in the case of a Person who is an individual, who has a relationship by blood,
marriage or adoption to such first-mentioned Person not more remote than first
cousin, and, without limiting the generality of the foregoing, shall include (a)
any Person beneficially owning or holding, directly or indirectly, 10% or more
of any class of Voting Stock or other equity securities of such first-mentioned
Person or (b) any Person of which such first-mentioned Person owns or holds,
directly or indirectly, 10% or more of any class of Voting Stock or other equity
securities; provided that in no event shall a Purchaser or any other
institutional holder of Securities be deemed to be an Affiliate of the Issuers
or any of their respective Subsidiaries. For the purposes of this definition,
"control" (including, with correlative meanings, the terms "controlled" and
"under common control with"), as used with respect to any Person, shall mean the
possession, directly or indirectly, of the power to direct or cause the
direction of the management and policies of such Person, whether through the
ownership of Voting Stock or other equity securities or by contract or
otherwise.

         "APPLICABLE PREMIUM" shall have the meaning specified in Section 9.1.

         "ASSIGNMENT AND ASSUMPTION AGREEMENT" shall have the meaning specified
in Section 14.21(b).

         "BUSINESS DAY" shall mean any day other than a Saturday, Sunday or
other day which shall be in Boston, Massachusetts, or New York, New York, a
legal holiday or a day on which banking institutions therein are authorized by
law to close.

         "CAPITAL LEASE" shall mean, as applied to any Person, any lease of (or
any other agreement conveying the right to use) any property (whether real,
personal or mixed) by such Person as lessee which would, in accordance with
GAAP, be required to be classified and accounted for as a capital lease on the
balance sheet of such Person.

         "CAPITAL LEASE OBLIGATION" shall mean with respect to any Capital
Lease, the amount of the obligation of the lessee thereunder which would, in
accordance with GAAP, appear on a balance sheet of such lessee (or the notes
thereto) in respect of such Capital Lease and, for purposes of this Agreement,
the amount of such obligations at any time shall be the capitalized amount
thereof at such time determined in accordance with GAAP.

         "CAPITAL EXPENDITURE" shall mean each expenditure which in accordance
with GAAP, would be required to be capitalized and shown on the consolidated



                                       50




balance sheet of the Company, but excluding expenditures made in connection with
the replacement, substitution or restoration of assets to the extent financed
(a) from insurance proceeds (or similar recoveries) paid on account of the loss
of or damage to the assets being replaced or restored (b) with awards of
compensation arising from the taking by eminent domain or condemnation of the
assets being replaced or (c) with proceeds of dispositions that are re-invested
in replacement assets.

         "CERTIFICATE OF MERGER" shall have the meaning specified in Section
14.21.

         "CHANGE OF CONTROL" shall have the meaning specified in Section 9.2(b).

         "CLOSING" and "CLOSING DATE" shall have the respective meanings
specified in Section 3.

         "CLOSING PRO FORMA BALANCE SHEETS" shall mean the unaudited
consolidated and consolidating balance sheets of the Parent and its Subsidiaries
prepared in accordance with GAAP as of the Closing Date after giving effect to
the Related Transactions, a copy of which is attached hereto as Exhibit 5.6(c).

         "CODE" shall mean the Internal Revenue Code of 1986, as amended from
time to time.

         "COMMISSION" shall mean the United States Securities and Exchange
Commission or any other federal agency of the United States from time to time
administering the Securities Act and/or the Exchange Act.

         "COMMON STOCK" shall mean the common stock, $.01 par value, of the
Parent and any stock into which such stock shall have been changed or any such
stock resulting from any reclassification of such stock.

         "COMPANY" shall have the meaning specified in the introductory
paragraph hereto.

         "CONSOLIDATED DEPRECIATION AND AMORTIZATION EXPENSE" shall mean, for
any Person and for any period, on a consolidated basis, the aggregate
depreciation and amortization expense of such Person and its consolidated
Subsidiaries for such period, determined in accordance with GAAP.

         "CONSOLIDATED EBITDA" shall mean, for any Person and for any period,
the EBITDA of the Parent and its Subsidiaries for such period determined on a
consolidated basis in accordance with GAAP provided that Consolidated EBITDA for
purposes of this Agreement for the each of the Fiscal Quarters below shall be
deemed to be the amount set forth opposite such Fiscal Quarter:



                                       51


<Table>
<Caption>
             FISCAL QUARTER ENDING                  DEEMED EBITDA AMOUNT
             --------------------------            --------------------------
                                                
             December 31, 2002                     $1,755,613
             March 31, 2003                        $1,397,895
             June 30, 2003                         $1,791,776
             September 30, 2003                    $2,501,107
</Table>


         "CONSOLIDATED INCOME TAX EXPENSE" shall mean, for any Person and for
any period, on a consolidated basis, the aggregate of all Federal, state, local
and foreign taxes based upon income and franchise tax expense of such Person and
its consolidated Subsidiaries for such period, determined in accordance with
GAAP.

         "CONSOLIDATED INTEREST EXPENSE" shall mean, for any Person and for any
period, on a consolidated basis, the aggregate amount of interest in respect of
Indebtedness (including the interest portion of any deferred payment obligation,
calculated in accordance with the effective interest method of accounting) and
amortization of original issue discount and all but the principal component of
rentals in respect of Capital Leases, paid, accrued and/or scheduled to be paid
or accrued by such Person and its consolidated Subsidiaries during such period,
all determined in accordance with GAAP. For purposes of this definition, (i)
market interest rate levels prevailing on the date of determination in any
calculation of interest expense relating to Indebtedness the interest on which
is a function of such market interest rate levels will be assumed to continue at
such levels, and (ii) interest on a Capital Lease will be deemed to accrue at an
interest rate reasonably determined in accordance with GAAP.

         "CONSOLIDATED NET INCOME" shall mean, for any Person and for any
period, on a consolidated basis, the net income (or loss) of such Person and its
consolidated Subsidiaries for such period, determined in accordance with GAAP,
but excluding therefrom any gains or losses from Dispositions (as defined in the
Senior Bank Agreement on the date hereof), any extraordinary gains or losses and
gains (or losses) from discontinued operations.

         "CONSOLIDATED RENTAL EXPENSE" shall mean, with respect to any period,
an amount equal to the aggregate amount of all fixed payments that the Company
and the Subsidiaries are required to make as lessee under, or by the terms of,
any equipment or operating lease, including, without limitation, additional
rentals (in excess of fixed minimums during such period).

         "CONSOLIDATED SENIOR DEBT" shall mean, as of any measurement date, the
aggregate amount of all Indebtedness of the Parent and its Subsidiaries
determined on a consolidated basis in accordance with GAAP on such measurement
date other than Subordinated Indebtedness.



                                       52




         "CONSOLIDATED SENIOR LEVERAGE RATIO" shall mean, as of any measurement
date, the ratio of (a) all Consolidated Senior Debt on such date to (b)
Consolidated EBITDA for the period of four consecutive Fiscal Quarters ending on
or immediately preceding such measurement date.

         "CONSOLIDATED TOTAL ASSETS" shall mean, for any Person and at any date,
the book value at such date as shown on the books of such Person and its
consolidated Subsidiaries, determined in accordance with GAAP, of all of their
properties and assets, whether real, personal or mixed.

         "CONSOLIDATED TOTAL DEBT" shall mean, on any date of determination, the
aggregate amount of all Indebtedness of the Parent and its Subsidiaries
determined on a consolidated basis in accordance with GAAP on such date.

         "CONSOLIDATED TOTAL LEVERAGE RATIO" shall mean, as of any measurement
date, the ratio of (a) all Consolidated Total Debt on such date to (b)
Consolidated EBITDA for the period of four consecutive Fiscal Quarters ending on
or immediately preceding such measurement date.

         "DEFAULT" shall mean any condition or event which constitutes or, after
notice or lapse of time or both, would constitute an Event of Default.

         "DISCLOSURE DOCUMENTS" shall have the meaning specified in Section 5.4.

         "EBITDA" shall mean, for any Person and for any period, without
duplication, such Person's Consolidated Net Income for such period, increased,
to the extent included in the calculation of Consolidated Net Income, by the sum
of such Person's (i) Consolidated Interest Expense, plus (ii) Consolidated
Income Tax Expense, plus (iii) Consolidated Depreciation and Amortization
Expense, plus (iv) Management Fees permitted by Section 14.8, plus (v)
non-recurring transaction fees, expenses and costs incurred in connection with
the Related Transactions (to the extent not capitalized) but solely to the
extent included in the Closing Pro Forma Balance Sheet (or disclosed in the
notes thereto), plus (vii) non-cash charges as a result of any grant to any
members of the management of the Parent or any of its Subsidiaries of any Common
Stock or options to acquire Common Stock, plus (viii) fees and expense
reimbursements paid to directors to the extent permitted by Section 14.8, plus
(ix) non-recurring, noncash charges reasonably acceptable to the Required
Holders of Notes, plus (x) any net loss from extraordinary items, plus (xi) any
loss related to a write down of goodwill, plus (xii) any aggregate net loss
arising from the sale, exchange or other disposition of capital assets
(including any fixed assets, whether tangible or intangible, all inventory sold
in conjunction with disposition of fixed assets and all securities plus (xiii)
actual non-cash costs and expenses in an amount not to exceed $500,000 in the
aggregate relating to the write-down or write-off of any accounts receivable to
the extent such write-down or write-off occurs on or




                                       53




before December 31, 2003, non-recurring costs that are approved by the Required
Holders in their discretion relating to acquisitions of capital assets that are
not otherwise capitalized.

         "ENVIRONMENTAL LAWS" shall mean any law, statute, rule, regulation or
other governmental standard or requirement having the force of law and relating
or pertaining to (a) the generation, manufacture, management, handling, use,
sale, transportation, treatment, storage, disposal, delivery, discharge, release
or emission of any regulated waste, pollutant or toxic, hazardous or other
substance, or (b) any other act, omission or condition relating to the
protection of the environment, or air or water pollution or soil or groundwater
contamination.

         "EQUITY CALL AGREEMENT" shall have the meaning specified in Section
4.3(l).

         "ERISA" shall mean the Employee Retirement Income Security Act of 1974,
as amended from time to time, and the regulations and rulings thereunder.

         "ERISA AFFILIATE" shall mean each trade or business (whether or not
incorporated) that, together with any Issuer, would be treated as a single
employer under section 4001(b) of ERISA, or that is a member of a group of which
any Issuer is a member and that is a controlled group within the meaning of
section 4971(e)(2)(B) of the Code (and for purposes of Section 5.13 shall
include the Acquired Company and its Subsidiaries).

         "EVENT OF DEFAULT" shall have the meaning specified in Section 16.1.

         "EXCHANGE ACT" shall mean the Securities Exchange Act of 1934, as
amended, or any successor federal statute, and the rules and regulations of the
Commission promulgated thereunder, all as the same shall be in effect from time
to time.

         "FOREIGN SUBSIDIARY" shall mean any Subsidiary not organized under the
laws of any state of the United States of America or the District of Columbia.

         "FISCAL QUARTER" shall mean the fiscal quarter of the Parent.

         "FISCAL YEAR" shall mean the fiscal year of the Parent.

         "GAAP" shall mean generally accepted accounting principles as in effect
in the United States from time to time, consistently applied.



                                       54




         "GOVERNMENTAL AUTHORITY" shall mean (a) the government of (i) the
United States of America or any state or other political subdivision thereof, or
(ii) any jurisdiction in which the Parent or any of its Subsidiaries conduct all
or any part of its business, or which asserts jurisdiction over any properties
of the Parent or any of its Subsidiaries, or any entity exercising executive,
legislative, judicial, regulatory or administrative functions of, or pertaining
to, any such government.

         "GUARANTEE" of any Person shall mean, at any date, any obligation of
such Person at such date guaranteeing, directly or indirectly, any Indebtedness,
liability or other obligation of any other Person in any manner, but in any
event including all endorsements (other than for collection or deposit in the
ordinary course of business), all discounts with recourse and all obligations
incurred through an agreement, contingent or otherwise (a) to purchase the
obligations of any other Person or any security therefor or to advance or supply
funds for the payment or purchase of such obligations, or (b) to purchase, sell
or lease (as lessee or lessor) property, products, materials or supplies or to
purchase or sell transportation or services, primarily for the purpose of
enabling the obligor to make payment of such obligations or to assure the owner
of such obligations against loss, regardless of the delivery or non-delivery of
the property, products, materials or supplies or the furnishing or nonfurnishing
of the transportation or services, or (c) to provide funds for the payment of,
or obligating such Person to make, any loan, advance, capital contribution or
other investment in the obligor for the purpose of assuring a minimum equity,
asset base, working capital or other balance sheet condition for any date or to
provide funds for the payment of any obligation, dividend or stock liquidation
payment, or otherwise to supply funds to or in any manner invest in the obligor.
The amount of any Guarantee shall be equal to the amount of all Indebtedness,
liabilities and other obligations directly or indirectly guaranteed thereby.

         "HEDGING OBLIGATION" shall mean with respect to any Person, any
liability of such Person under any interest rate, currency or commodity swap
agreement, cap agreement or collar agreement, and any other agreement or
arrangement designed to protect such Person against fluctuations in interest
rates, currency exchange rates or commodity prices. The amount of any Person's
obligation in respect of any Hedging Obligation shall be deemed to be the
incremental obligation that would be reflected in the financial statements of
such Person in accordance with GAAP.

         "INDEBTEDNESS" shall mean, when used in connection with any Person,
without duplication, (a) all indebtedness of such Person for borrowed money, (b)
all obligations of such Person for the deferred purchase price of property or
services (other than trade payables incurred in the ordinary course of such
Person's business), (c) all obligations of such Person evidenced by notes,
bonds, debentures or other similar instruments, (d) all indebtedness created or
arising under any conditional



                                       55




sale or other title retention agreement with respect to property acquired by
such Person (even though the rights and remedies of the seller or lender under
such agreement in the event of default are limited to repossession or sale of
such property), (e) all Capital Lease Obligations, (f) all obligations,
contingent or otherwise, of such Person under acceptance, letter of credit or
similar facilities, (g) all obligations of such Person to purchase, redeem,
retire, defease or otherwise acquire for value any capital stock of such Person
or any warrants, rights or options to acquire such capital stock, valued, in the
case of redeemable preferred stock, at the greater of its voluntary or
involuntary liquidation preference plus accrued and unpaid dividends to the
extent any such obligations would mature pursuant to its terms on or before
January 31, 2012, (h) all obligations of such Person under synthetic leases, (i)
all Hedging Obligations, (j) all Indebtedness of others referred to in clauses
(a) through (i) above to the extent guaranteed directly or indirectly in any
manner by such Person, or in effect guaranteed directly or indirectly by such
Person through an agreement (w) to pay or purchase such Indebtedness or to
advance or supply funds for the payment or purchase of such Indebtedness, (x) to
purchase, sell or lease (as lessee or lessor) property, or to purchase or sell
services, primarily for the purpose of enabling the debtor to make payment of
such Indebtedness or to assure the holder of such Indebtedness against loss, (y)
to supply funds to or in any other manner invest in the debtor (including any
agreement to pay for property or services irrespective of whether such property
is received or such services are rendered) or (z) otherwise to assure a creditor
against loss, and (k) all Indebtedness referred to in clauses (a) through (i)
above secured by (or for which the holder of such Indebtedness has an existing
right, contingent or otherwise, to be secured by) any Lien on property in an
amount equal to the lesser of the amount of such Lien or the fair market value
of such property (including, without limitation, accounts and contract rights)
owned by such Person, even though such Person has not assumed or become liable
for the payment of such Indebtedness.

         "INDEMNIFIED COSTS" shall have the meaning specified in Section 21.

         "INDEMNITEE" shall have the meaning specified in Section 21.

         "INTERNAL RATE OF RETURN" shall have the meaning specified in Section
9.1.

         "INVESTMENT" shall mean any investment made by stock purchase, capital
contribution, loan, advance, acquisition of Indebtedness, Guarantee or
otherwise.

         "ISSUER" OR "ISSUERS" shall have the meaning specified in the
introductory paragraph hereto.



                                       56




         "LICENSES" shall mean certificates of public convenience and necessity,
franchises, licenses and other permits and authorizations from Governmental
Authorities.

         "LIEN" shall mean any mortgage, pledge, hypothecation, assignment,
deposit arrangement, lien (statutory or otherwise), preference, priority,
security interest, chattel mortgage or other charge or encumbrance of any kind,
or any other type of preferential arrangement, including, without limitation,
the lien or retained security title of a conditional vendor and any easement,
right of way or other encumbrance on title to real property and any lease having
substantially the same effect as any of the foregoing.

         "MANAGEMENT AGREEMENT" shall have the meaning specified in Section
4.3(i).

         "MANAGEMENT FEES" shall mean management charges and fees and
reimbursement for expenses paid to the Riverside Parties as permitted by Section
14.8.

         "MANAGEMENT OPTION PLAN" - means a management stock option or stock
incentive plan reasonably acceptable to the Required Holders adopted within 45
days of the Closing Date, and as thereafter amended with the consent of the
Required Holders of the Warrant Shares (not to be unreasonably withheld),
providing for the issuance of options or shares of Common Stock to employees,
consultants or independent contractors of the Issuers, so long as, and to the
extent that the aggregate number of shares of Common Stock issued, and issuable
upon exercise of such stock options (whether or not then currently exercisable),
at such time, together with all shares of Common Stock previously issued and
issued upon exercise of such stock options, does not exceed 54,149.37 shares,
such number of shares to be appropriately adjusted in respect of the occurrence
of any stock reclassification (by combination, subdivision or otherwise) or
stock dividend.

         "MATERIAL ADVERSE CHANGE" shall mean a material adverse change in or
effect upon any of (a) the financial condition or business of the Issuers and
the Subsidiaries taken as a whole, (b) their properties and assets taken as a
whole or (c) the ability of the Issuer or any of the Subsidiaries to perform its
respective obligations under any of the Operative Documents and/or to comply
with any of the terms thereof applicable to it.

         "MATERIAL CONTRACTUAL OBLIGATION" shall mean any contractual obligation
of the Issuers or any Subsidiary (including the Acquired Company and its
Subsidiaries) in excess of $25,000.

         "MERGER" - means the merger of TDG Merger Co. with and into The Dwyer
Group, Inc. whereby The Dwyer Group, Inc. shall be the surviving corporation,



                                       57




pursuant to the Acquisition Documents and that certain Certificate of Merger to
be dated on or about the date hereof.

         "MONTH TO MONTH LEASE" shall have the meaning specified in Section
5.9(e).

         "MULTIEMPLOYER PLAN" shall mean any Plan that is a "multiemployer plan"
as defined in section 4001(a)(3) of ERISA.,

         "NAIC ANNUAL STATEMENT" shall have the meaning specified in Section
26(b)(i).

         "NOTES" shall have the meaning specified in Section 1(b).

         "NOTE GUARANTEES" shall have the meaning specified in Section 1(c).

         "OFFICER'S CERTIFICATE" shall mean a certificate signed on behalf of
the Parent and its Subsidiaries by the President or one of the Vice Presidents
of the Parent and the Company except that with respect to any Officer's
Certificate due pursuant to Section 7, such certificate shall be signed by the
chief financial officer or treasurer of the Parent and the Company.

         "OPERATIVE DOCUMENTS" shall mean this Agreement, the Securities, the
Note Guarantees, the Stockholders Agreement, the Warrants and each of the other
agreements, documents and instruments executed in connection herewith and
therewith, each as it may from time to time be amended, modified or
supplemented.

         "PBGC" shall mean the Pension Benefit Guaranty Corporation and any
Person succeeding to the functions of such entity.

         "PARENT" shall have the meaning specified in the introductory paragraph
hereto.

         "PERMITTED ACQUISITION" shall mean any acquisition that involves a line
of business similar or complementary to the business conducted by Company as of
the Closing Date provided that (a) the aggregate consideration paid for all such
acquisitions does not exceed $2,500,000, (b) an Event of Default will not result
therefrom and (c) the Required Holders of Notes consent to such acquisition
(which consent will not be unreasonably withheld).

         "PERMITTED INVESTMENT" shall mean any of the following Investments:

         (a) Investments, if any, existing on the date hereof and referred to in
Exhibit 5.9 attached hereto;



                                       58




         (b) advances to officers or employees of the Issuers or any Subsidiary
for travel or business expenses in the ordinary course of business; provided
that the aggregate amount of all such advances outstanding at any time shall not
exceed $150,000;

         (c) Investments in direct obligations of, or obligations guarantied by,
the United States of America or any agency of the United States of America the
obligations of which agency carry the full faith and credit of the United States
of America; provided that such obligations mature within one year from the date
of acquisition thereof;

         (d) negotiable certificates of deposit (having a maturity not in excess
of 12 months from the date of acquisition thereof) evidencing direct obligations
of any federally insured commercial bank or trust company organized and
operating in the United States of America having capital and surplus and
undivided profits of at least $100,000,000 and having the highest or second
highest rating available from Moody's Investors Service, Inc., Standard & Poor's
Corporation or Fitch Investors Service;

         (e) investments constituting "Cash Equivalents" under the Senior Bank
Documents;

         (f) Permitted Acquisitions;

         (g) Investments in securities of account debtors received pursuant to
any plan of reorganization or similar arrangement upon the bankruptcy or
insolvency of such account debtor;

         (h) Investments constituting Indebtedness permitted by Section 14.7(h);

         (i) Investments in Subsidiaries of the Parent;

         (j) additional Investments not specified in clauses (a) through (i)
above, provided that the aggregate cost of such Investments shall at no time
exceed $250,000.

         "PERMITTED LIENS" shall mean those Liens permitted by Section 14.10.

         "PERMITTED REFINANCING" shall have the meaning specified in the
Subordination Agreement.

         "PERSON" shall mean an individual, a corporation, a limited liability
company, an association, a joint-stock company, a business trust or other
similar organization, a partnership, a joint venture, a trust, an unincorporated
organization or a government or any agency, instrumentality or political
subdivision thereof.



                                       59




         "PLAN" means an "employee benefit plan" (as defined in section 3(3) of
ERISA) that is or, within the preceding five years, has been established or
maintained, and to which contributions are or, within the preceding five years,
have been made or required to be made, by any Issuer or any ERISA Affiliate or
with respect to which any Issuer or any ERISA Affiliate may have any liability.

         "PREFERRED SHARES", as applied to shares of any Person, shall mean
shares of such Person which shall be entitled to preference or priority over any
other shares of such Person in respect of either the payment of dividends or the
distribution of assets upon liquidation.

         "PRO FORMA CONSOLIDATED LEVERAGE RATIO" - means, at any time the ratio
of (a) Consolidated Total Debt at such time to (b) Consolidated EBITDA for the
period of four consecutive fiscal quarters most recently ended at such time.

         "PROPRIETARY RIGHTS" shall mean any patents, registered and common law
trademarks, service marks, trade names, registered copyrights, licenses,
proprietary software and other similar rights (including, without limitation,
know-how, trade secrets and other confidential information) and applications for
each of the foregoing, if any.

         "PURCHASERS" means each of the Persons identified as a "Purchaser" on
Schedule I attached hereto.

         "QUALIFYING EVENT" shall have the meaning specified in Section 9.1.

         "REFINANCED DEBT" and "REFINANCING DEBT" shall have the respective
meanings specified in Section 14.7(d).

         "REGISTRABLE SHARES" shall mean any Warrant Shares, except that, as to
any particular Registrable Shares, such securities, once issued, will cease to
be Registrable Shares when (a) a registration statement covering such securities
has been declared effective and such securities have been disposed of pursuant
to an effective registration statement or (b) such securities are sold to the
public in accordance with Rule 144 (or any similar provision then in force)
under the Securities Act. A Person shall be deemed a "holder" of Registrable
Shares for purposes of Section 10 if such Person is the holder of an outstanding
Warrant or the holder of outstanding Warrant Shares issued upon exercise of any
Warrant.

         "REGISTRATION EXPENSES" shall mean all fees, expenses and disbursements
related to any registration, qualification or compliance pursuant to Section 10,
including, without limitation, all registration, filing, rating and listing
fees, blue sky fees and expenses, printing expenses, fees and disbursements of
counsel (including, without limitation, the fees, expenses and disbursements of
counsel for the holder or



                                       60




holders of the Registrable Shares) and expenses of any special audits incident
to or required by any registration, qualification or compliance, except that
Registration Expenses shall not include any underwriters' discounts or
commissions attributable to any Registrable Shares registered and sold pursuant
to any such registration.

         "REIMBURSEMENT AGREEMENT" shall mean that certain Reimbursement
Agreement dated as of May 11, 2003 between Dwyer Investments, Ltd. and the
Parent as in effect on the date hereof and as modified in accordance with the
terms of this Agreement.

         "RELATED TRANSACTIONS" shall mean the transactions under this
Agreement, the Senior Bank Agreement and the Acquisition Agreement and all the
transactions related thereto.

         "REQUIRED HOLDERS" as applied to describe the requisite holder or
holders of any class of the Securities, shall mean, at any date, the holder or
holders of 66 2/3% or more in interest of such class of Securities at the time
outstanding (excluding all Securities at the time owned by the Issuers or any
Affiliate of the Issuers).

         "RESTRICTED PAYMENT" - as applied to any Person shall mean:

                  (a) any dividend or other distribution, direct or indirect, on
         account of any shares of the capital stock of such Person now or
         hereafter outstanding (including, without limitation, any Preferred
         Shares) or any securities convertible into or exercisable or
         exchangeable for such shares of capital stock, except (i), in the case
         of any Subsidiary of the Company, any such dividend or distribution
         payable to the Company and/or any Wholly-Owned Subsidiary of the
         Company (so long as such Subsidiary has guaranteed the Notes) and (ii)
         in the case of the Company, a dividend payable to all of the holders of
         Common Stock of such Person then outstanding solely in shares of Common
         Stock;

                  (b) any redemption, retirement, purchase or other acquisition,
         direct or indirect, of any shares of capital stock of such Person now
         or hereafter outstanding (including, without limitation, any Preferred
         Shares) or any securities convertible into or exercisable or
         exchangeable for such shares of capital stock; and

                  (c) any payment of any compensation, management fee or similar
         amount to any Affiliate of such Person, including, without limitation,
         any Riverside Party, whether pursuant to the Management Agreement or
         otherwise;



                                       61




provided that, notwithstanding the foregoing, the term "Restricted Payment"
shall not include any dividend or other distribution paid on, or any redemption,
retirement, purchase or other acquisition of, any Warrants and/or Warrant
Shares.

         "RIVERSIDE FEE" shall have the meaning specified in Section 14.8.

         "RIVERSIDE PARTIES" shall mean the Riverside Partnership, Riverside
Partners, LLC, a Delaware limited liability company, or any affiliates thereof.

         "RIVERSIDE PARTNERS, LLC" means Riverside Partners, L.L.C., a Delaware
limited liability company.

         "RIVERSIDE PARTNERSHIP" shall mean 2003 Riverside Capital Appreciation
Fund, L.P., a Delaware limited partnership and 2003 Riverside Capital
Appreciation Fund (QC), L.P., a Delaware limited partnership and their
Affiliates.

         "SECURITIES" shall mean the Notes, the Warrants and, unless the context
clearly requires otherwise, the Warrant Shares, each of which is a "Security".

         "SECURITIES ACT" shall mean the Securities Act of 1933, as amended, or
any successor federal statute, and the rules and regulations of the Commission
promulgated thereunder, all as the same shall be in effect from time to time.

         "SENIOR BANK AGREEMENT" shall mean the Credit Agreement, dated as of
the date hereof, among the Company, the Senior Banks and Madison Capital
Funding, LLC as administrative agent and collateral agent for the Senior Banks,
as from time to time in effect.

         "SENIOR BANK DOCUMENTS" shall mean the Senior Bank Agreement or any
agreement evidencing a Permitted Refinancing thereof and the other agreements,
documents and instruments related thereto.

         "SENIOR BANKS" shall mean Madison Capital Funding LLC and the other
lenders from time to time a party to the Senior Bank Agreement or financial
institutions party to any agreement evidencing a Permitted Refinancing thereof.

         "SOLVENT" as applied to any Person at any date shall mean that on and
as of such date (a) the fair value of the property of such Person is greater
than the total amount of liabilities, including, without limitation, contingent
liabilities, of such Person, (b) the present fair salable value of the assets of
such Person (on a going concern basis) is not less than the amount that will be
required to pay the probable liability of such Person on its debts as they
become absolute and matured, (c) such Person does not intend to, and does not
believe that it will, incur debts or liabilities



                                       62




beyond such Person's ability to pay as such debts and liabilities mature and (d)
such Person is not engaged in business or a transaction, and is not about to
engage in business or a transaction, for which such Person's property would
constitute an unreasonably small capital. The amount of contingent liabilities
on and as of any date shall be computed as the amount that, in the light of all
the facts and circumstances existing on and as of such date, represents the
amount that can reasonably be expected to become an actual or matured liability.
For purposes of this definition, "Person" shall mean, where so required by the
context in which the term "Solvent" appears, such Person and its Subsidiaries
taken as a whole.

         "SOURCE" shall have the meaning specified in Section 26.

         "STOCKHOLDERS AGREEMENT" shall have the meaning specified in Section
4.3(d).

         "SUBORDINATED INDEBTEDNESS" shall have the meaning ascribed to the term
"Subordinated Debt" in the Senior Bank Agreement as in effect on the date
hereof.

         "SUBORDINATION AGREEMENT" shall have the meaning specified in Section
4.3(f).

         "SUBSIDIARY" of any Person at any date shall mean (a) any other Person
a majority (by number of votes) of the Voting Stock of which is owned by such
first-mentioned Person and/or by one or more other Subsidiaries of such
first-mentioned Person and (b) any other Person with respect to which such
first-mentioned Person and/or any one or more other Subsidiaries of such
first-mentioned Person (i) is entitled to more than 50% of such Person's profits
or losses or more than 50% of such Person's assets on liquidation or (ii) holds
an equity interest in such Person of more than 50%. As used herein, unless the
context clearly requires otherwise, the term "Subsidiary" refers to a Subsidiary
of the Company.

         "SUBSIDIARY GUARANTOR" shall mean each of the Subsidiaries of the
Acquired Company on the Closing Date (other than any Foreign Subsidiary) and
each other Subsidiary which delivers a Note Guarantee pursuant to Section 14.19.

         "SUBSIDIARY STOCK" shall have the meaning specified in Section 5.5(b).

         "SUCCESSOR CORPORATION" shall have the meaning specified in Section
14.15.

         "VOTING STOCK", when used with reference to any Person, shall mean
shares (however designated) of such Person having ordinary voting power for the
election of


                                       63



a majority of the members of the board of directors (or other governing body) of
such Person, other than shares having such power only by reason of the happening
of a contingency.

         "WACO BUILD-OUT CAPEX" means Capital Expenditures incurred by the
Company solely in connection with the build-out of the Company's owned real
property in Waco, Texas.

         "WARRANT SHARES" shall have the meaning specified in the Warrants.

         "WARRANTS" shall have the meaning specified in Section 1(a).

         "WHOLLY-OWNED SUBSIDIARY" shall mean any Subsidiary all of the
outstanding shares of which, other than directors' qualifying shares, shall at
the time be owned by the Parent and/or by one or more other Wholly-Owned
Subsidiaries and the accounts of which are consolidated with those of the Parent
in accordance with GAAP.

         15.2. OTHER DEFINITIONS.

         The terms defined in this Section 15.2, whenever used in this
Agreement, shall, unless the context otherwise requires, have the respective
meanings hereinafter specified.

         "this Agreement" (and similar references to any of the other Operative
Documents) shall mean, and the words "herein" (and "therein"), "hereof" (and
"thereof"), "hereunder" (and "thereunder") and words of similar import shall
refer to, such instruments as they may from time to time be amended, modified or
supplemented.

         a "class" of Securities shall refer to the Notes, the Warrants or the
Warrant Shares, as the case may be, each of which is a separate class.

         "corporation" shall include an association, joint stock company,
limited liability company, business trust or other similar organization.

         "premium" when used in conjunction with references to principal of and
interest on the Notes, shall mean any amount due upon any payment or prepayment
of any of the Notes, other than principal and interest and shall include the
Applicable Premium.

         "qualification" or "compliance" shall mean the qualification or
compliance of all Registrable Shares included in any registration pursuant to
Section 10 under all applicable blue sky or other state securities laws.



                                       64




         "register", "registered" and "registration" as used in Section 10 refer
to a registration effected by filing a registration statement in compliance with
the Securities Act to permit the sale and disposition of the Registrable Shares
and any amendment filed or required to be filed to permit any such disposition.

         "shares" of any Person shall include any and all shares of capital
stock of such Person of any class or other shares, interests, participations or
other equivalents (however designated) in the capital of such Person.

         15.3.    ACCOUNTING TERMS AND PRINCIPLES; LAWS.

                  (a) All accounting terms used herein which are not expressly
         defined in this Agreement shall have the respective meanings given to
         them in accordance with GAAP; all computations made pursuant to this
         Agreement shall be made in accordance with GAAP and all financial
         statements shall be prepared in accordance with GAAP. If any changes in
         GAAP are hereafter required or permitted and are adopted by the
         Issuers, and such changes in GAAP result in a change in the method of
         calculation or the interpretation of any of the financial covenants,
         standards or terms found in any provision of this Agreement, conforming
         adjustments shall be made to such affected terms and provisions to
         reflect such changes in GAAP so as to cause the criteria for evaluating
         the Issuers' financial condition to be the same after such changes in
         GAAP as they would have been had such changes in GAAP not been
         effected.

                  (b) All references herein to laws, statutes, rules,
         regulations and/or to other governmental restrictions, standards and/or
         requirements shall, unless the context clearly requires otherwise, be
         deemed to refer to those promulgated, issued and/or enforced by any
         domestic or foreign federal, state or local government, governmental
         agency, authority, court, instrumentality or regulatory body,
         including, without limitation, those of the United States of America or
         any state thereof or the District of Columbia.

16.      REMEDIES

         16.1.    EVENTS OF DEFAULT DEFINED; ACCELERATION OF MATURITY.

         If any one or more of the following events ("EVENTS OF DEFAULT") shall
occur and is continuing (whatever the reason for such Event of Default and
whether it shall be voluntary or involuntary or be effected by operation of law
or pursuant to any judgment, decree or order of any court or any order, rule or
regulation of any administrative or governmental body), that is to say:

                  (a) if default shall be made in the due and punctual payment
         of all or any part of the principal of, or premium (if any) on, any
         Note when and as



                                       65




         the same shall become due and payable, whether at the stated maturity
         thereof, by notice of or demand for prepayment, or otherwise;

                  (b) if default shall be made in the due and punctual payment
         of any interest on any Note when and as such interest shall become due
         and payable and such default shall have continued for a period of five
         days;

                  (c) if default shall be made in the performance or observance
         of any covenant, agreement or condition contained in Sections 7(g), 8,
         9.2, 9.6, 13, 14.3(a), 14.4(a), 14.6 to 14.22, inclusive;

                  (d) if default shall be made in the performance, satisfaction
         or observance of any other of the covenants, agreements or conditions
         contained in this Agreement or any of the other Operative Documents and
         such default shall have continued for a period of 30 days after the
         earlier to occur of (i) any Issuer's obtaining actual knowledge of such
         default or (ii) any Issuer's receipt of written notice of such default;

                  (e) if either Issuer or any Subsidiary shall make a general
         assignment for the benefit of creditors, or shall not pay its debts as
         they become due, or shall admit in writing its inability to pay its
         debts as they become due, or shall file a voluntary petition in
         bankruptcy, or shall be adjudicated bankrupt or insolvent, or shall
         file any petition or answer seeking for itself any reorganization,
         arrangement, composition, readjustment, liquidation, dissolution or
         similar relief under any present or future statute, law or regulation,
         or shall file any answer admitting or not contesting the material
         allegations of a petition filed against it in any such proceeding, or
         shall seek or consent to or acquiesce in the appointment of any
         trustee, custodian, receiver, liquidator or fiscal agent for it or for
         all or any substantial part of its properties, or shall (or its
         directors or majority stockholders shall) take any action looking to
         its dissolution or liquidation;

                  (f) if, within 60 days after the commencement of an action
         against either Issuer or any Subsidiary seeking any reorganization,
         arrangement, composition, readjustment, liquidation, dissolution or
         similar relief under any present or future statute, law or regulation,
         such action shall not have been dismissed or all orders or proceedings
         thereunder affecting the operations or the business of either Issuer or
         any Subsidiary stayed, or if the stay of any such order or proceeding
         shall thereafter be set aside, or if, within 60 days after the
         appointment without the consent or acquiescence of either Issuer or any
         Subsidiary of any trustee, custodian, receiver, liquidator or fiscal
         agent for either Issuer or of any Subsidiary or for all or any
         substantial part of their respective properties, such appointment shall
         not have been vacated;



                                       66




                  (g) if, under the provisions of any law for the relief or aid
         of debtors, any court or governmental agency of competent jurisdiction
         shall assume custody or control of either Issuer or of any Subsidiary
         or of all or any substantial part of their respective properties and
         such custody or control shall not be terminated or stayed within 60
         days from the date of assumption of such custody or control;

                  (h) if either Issuer or any Subsidiary shall fail beyond any
         applicable grace period to (i) make any payment due on any Indebtedness
         (other than the Notes) or other obligation (including any in respect of
         any lease or any shares of capital stock upon the exercise by any
         Person of any put or call option or other similar right of redemption
         or repurchase with regard to such capital stock), if the outstanding
         amount thereof exceeds $500,000 or if the aggregate amount of all
         Indebtedness or other obligation as to which any Issuer or any
         Subsidiary of any Issuer is in default exceeds $500,000, (ii) perform,
         observe or discharge any covenant, condition or obligation in any
         agreement, document or instrument evidencing, securing or relating to
         such Indebtedness or other obligation (other than the Indebtedness
         under the Notes or the Senior Bank Agreement or any agreement
         evidencing a Permitted Refinancing of the Senior Bank Agreement), if
         the effect of any such failure of the character described in this
         clause (h) is to cause, or permit any other Person to cause,
         Indebtedness having an individual principal amount in excess of
         $500,000 or having an aggregate principal amount of $500,000 or more to
         become due and payable, or if any such Indebtedness or other obligation
         shall become due and payable by its terms and shall not be paid or
         extended or (iii) perform, observe or discharge any covenant, condition
         or obligation in any agreement, document or instrument evidencing,
         securing or relating to Indebtedness under the Senior Bank Agreement or
         any agreement evidencing a Permitted Refinancing thereof, if the effect
         of any such failure is to cause any payment in respect thereof to
         become due and payable prior to its scheduled due date (provided that
         the provisions of this clause (h) shall not apply to accounts payable
         incurred in the ordinary course of business which are not more than 90
         days past due, in any case for so long as such Issuer or Subsidiary
         shall be contesting its obligation to make any such payments in good
         faith and shall have set aside on its books such reserves, if any, with
         respect thereto as are required by GAAP);

                  (i) if a final judgment or judgments for the payment of money
         which, together with all other outstanding final judgments for the
         payment of money against any Issuer and/or any Subsidiary of any
         Issuer, exceeds an aggregate of $1,000,000 (or any individual judgment
         is in excess of $500,000) (exclusive of judgment amounts to the extent
         adequately covered by insurance where the insurer's liability in
         respect of such judgment has been



                                       67




         acknowledged in writing) shall be rendered against any Issuer or any
         Subsidiary of any Issuer which judgments are not, within 60 days after
         entry thereof, discharged or stayed pending appeal or otherwise, or are
         not discharged within 60 days after the expiration of such stay;

                  (j) if any representation or warranty made by or on behalf of
         any Issuer or any Subsidiary of any Issuer in this Agreement or in any
         of the other Operative Documents or in any agreement, document or
         instrument delivered under or pursuant to any provision hereof or
         thereof shall prove to have been false or incorrect in any material
         respect when made; or

                  (k) if, at any time, this Agreement or any of the other
         Operative Documents shall for any reason (other than the scheduled
         termination thereof in accordance with its terms) expire, fail to be in
         full force and effect or be disaffirmed, repudiated, cancelled,
         terminated or declared to be unenforceable, null and void;

then, in the case of any Event of Default (other than one of the character
described in subdivisions (e), (f) or (g) of this Section 16.1) and at the
option of the Required Holders, exercised by written notice to the Company, the
principal of all Notes shall forthwith become due and payable, together with
interest accrued thereon, without presentment, demand, protest or other notice
of any kind, all of which are hereby expressly waived, and the Company shall
forthwith upon any such acceleration pay to the holder or holders of all the
Notes then outstanding (i) the entire principal of and interest accrued on the
Notes and (ii) in addition, to the extent permitted by applicable law, an amount
equal to the Applicable Premium (determined as of the date of such
acceleration), as liquidated damages and not as a penalty; provided that, in the
case of an Event of Default of the character described in subdivisions (a) or
(b) of this Section 16.1 and irrespective of whether all of the Notes have been
declared due and payable by the Required Holders of Notes at the time
outstanding, any holder of Notes who or which has not consented to any waiver
with respect to such Event of Default may, at the option of such holder, by
written notice to the Company, declare all Notes then held by such holder to be,
and such Notes shall thereupon become, forthwith due and payable, together with
interest accrued thereon, without presentment, demand, protest or other notice
of any kind, all of which are hereby expressly waived, and the Company shall
forthwith upon any such acceleration to pay to such holder (i) the entire
principal of and interest accrued on such Notes, and (ii) in addition, to the
extent permitted by applicable law, an amount equal to the Applicable Premium
(determined as of the date of such acceleration), as liquidated damages and not
as a penalty; provided, further, that, in the case of an Event of Default of the
character described in subdivisions (e),(f) or (g) of this Section 16.1, the
principal all Notes shall forthwith become due and payable, together with
interest accrued thereon (including any interest accruing after the commencement
of any action or proceeding under the federal bankruptcy laws, as



                                       68




now or hereafter constituted, or any other applicable domestic or foreign
federal or state bankruptcy, insolvency or other similar law, and any other
interest that would have accrued but for the commencement of such proceeding,
whether or not any such interest is allowed as an enforceable claim in such
proceeding), without presentment, demand, protest or other notice of any kind,
all of which are hereby expressly waived, and the Company shall forthwith upon
any such acceleration pay to the holder or holders of all the Notes then
outstanding (i) the entire principal of and interest accrued on the Notes, and
(ii) in addition, to the extent permitted by applicable law, an amount equal to
the Applicable Premium (determined as of the date of such acceleration), as
liquidated damages and not as a penalty.

         Notwithstanding the foregoing provisions, at any time after the
occurrence of any Event of Default and of notice thereof, if any, by any holder
or holders of Notes and before any judgment, decree or order for payment of the
money due has been obtained by or on behalf of any holder or holders of the
Notes, the Required Holders of the Notes by written notice to the Company, may
rescind and annul such Event of Default and/or notice of such Event of Default
and the consequences thereof with respect to all of the Notes (including any
Notes which were accelerated pursuant to the first provision in the preceding
paragraph by any holder or holders on account of an Event of Default of the
character described in subdivision (a) or (b) of this Section 16.1) if:

                  (1)      the Company has paid to the holders of Notes a sum
                           sufficient to pay

                                    (A) all overdue interest on all Notes at the
                           rate specified in the Notes;

                                    (B) the principal of (and premium, if any,
                           on) any Notes which have become due otherwise than by
                           such Event of Default or notice thereof and interest
                           thereon at the rate specified in such Notes; and

                                    (C) interest on such overdue principal (and
                           premium, if any) and, to the extent that payment of
                           such interest is lawful, interest upon overdue
                           interest, all at the rate for overdue amounts
                           specified in the Notes; and

                  (2) all Defaults and Events of Default, other than the
         non-payment of the principal of Notes which have become due solely by
         such acceleration, have been cured or waived as provided in Section 19.

No such rescission shall affect any subsequent default or impair any right
consequent thereon.



                                       69




         16.2.    SUITS FOR ENFORCEMENT, ETC.

         In case any one or more of the Events of Default specified in Section
16.1 shall have occurred, and irrespective of whether any Notes have become or
have been declared immediately due and payable under Section 16.1, the holder of
any Security may proceed to protect and enforce its rights either by suit in
equity or by action at law, or both.

         16.3.    NO ELECTION OF REMEDIES.

         No remedy conferred in this Agreement or in any of the other Operative
Documents upon the holder of any Security is intended to be exclusive of any
other remedy, and each and every such remedy shall be cumulative and shall be in
addition to every other remedy given hereunder or thereunder or now or hereafter
existing at law or in equity or by statute or otherwise.

         16.4.    REMEDIES NOT WAIVED.

         No course of dealing between the Issuers and any of their respective
Subsidiaries, on the one hand, and any holder of any Security, on the other
hand, no delay by any such holder in exercising any rights hereunder or under
any of the other Operative Documents shall operate as a waiver of any rights of
any such holder.

         16.5.    APPLICATION OF PAYMENTS.

         In case any one or more of the Events of Default specified in Section
16.1 shall have occurred, all amounts to be applied to the prepayment or payment
of any Notes, shall be applied, after the payment of all related costs and
expenses incurred by the holders of the Notes (including, without limitation,
compensation to any and all trustees, liquidators, receivers or similar
officials and reasonable fees, expenses and disbursements of counsel) in such
order of priority as is determined by the Required Holders of the Notes.

17.      REGISTRATION, TRANSFER AND EXCHANGE OF SECURITIES.

         Securities issued hereunder shall be issued in registered form. The
Issuers shall keep at their principal executive office (which is now located at
the address set forth at the beginning of this Agreement), registers in which
such Issuers shall provide for the registration and transfer of the Securities
issued by each. The name and address of each holder of the Securities shall be
registered in such registers. Such Issuers shall give to any institutional
holder of any Security promptly (but in any event within 10 days) following
request therefor, a complete and correct copy of the names and addresses of all
registered holders of the Securities and the amount and kind of Securities held
by each. Whenever any Security or Securities shall be surrendered for transfer
or exchange, the Issuer that issued such Security or Securities, at its expense
will execute and deliver in exchange therefor a new Security or Securities (in
such denominations and registered in such name or names



                                       70




as may be requested by the holder of the surrendered Security or Securities), in
the same aggregate unpaid principal amount (in the case of the Notes) or the
same aggregate number of shares (in the case of the Warrants and Warrant
Shares), as applicable, as that of the Security or Securities so surrendered.
The Issuers may treat the Person in whose name any Security is registered as the
owner of such Security for all purposes. Notes shall not be transferred in
denominations of less than $200,000, provided that if necessary to enable the
registration of transfer by a holder of its entire holding of Notes, one Note
may be in a denomination of less than $200,000. In connection with the
foregoing, the Issuers shall take such other actions reasonably requested by a
holder of Security in order to effect such any applicable transfer, registration
or exchange.

18.      REPLACEMENT OF SECURITIES.

         Upon receipt by the applicable Issuer of reasonably satisfactory
evidence of the loss, theft, destruction or mutilation of any Security and (in
the case of loss, theft or destruction) of reasonably satisfactory indemnity,
and (in the case of mutilation) upon surrender of such Security, such Issuer, at
its expense, will execute and deliver in lieu of such Security a new Security of
like tenor and, in the case of any new Note, dated so as not to result in any
loss of interest. A Purchaser's unsecured agreement to indemnify and/or
affidavit and that of any other institutional holder shall constitute
satisfactory indemnity and/or satisfactory evidence of loss, theft or
destruction for the purpose of this Section 18.

19.      AMENDMENT AND WAIVER.

                  (a) Any term of this Agreement and, unless explicitly provided
         otherwise therein, of any of the other Operative Documents may, with
         the consent of the Issuers, be amended, or compliance therewith may be
         waived, in writing only, by the Required Holders of each class of
         Securities entitled to the benefits of such term, provided that (i)
         without the consent of the holders of all of the Notes at the time
         outstanding, no such amendment or waiver shall (A) change the amount of
         the principal of or any rate of interest on or premium payable with
         respect to any of the Notes or change the payment terms of any of the
         Notes, or, except as provided in the Subordination Agreement,
         subordinate the obligation of the Issuers to pay any amount due on the
         Notes to any other obligation, or (B) change the percentage of holders
         of Notes required to approve any such amendment, effectuate any such
         waiver or accelerate payment of the Notes; (ii) without the consent of
         the holders of all of the Warrants at the time outstanding, no such
         amendment or waiver shall increase the exercise price of the Warrants,
         change the exercise period of the Warrants or change the number of
         shares of Common Stock for which the Warrants are exercisable, (iii)
         without the consent of the holders of



                                       71




         all of the Warrants and Warrant Shares at the time outstanding, no such
         amendment or waiver shall (A) modify any of the provisions of Section
         10, or (B) change the percentage of holders of the Warrants and Warrant
         Shares required to approve any such amendment or effect any such
         waiver; and (iv) no such amendment or waiver shall extend to or affect
         any obligation not expressly amended or waived or impair any right
         consequent thereon. Executed or true and correct copies of any
         amendment, waiver or consent effected pursuant to this Section 19 shall
         be delivered by the Issuers to each holder of Securities forthwith (but
         in any event not later than five days) following the effective date
         thereof.

                  (b) The Issuers will not, directly or indirectly, request or
         negotiate for, or offer or pay any remuneration or grant any security
         as an inducement for, any proposed amendment or waiver of any of the
         provisions of this Agreement or any of the other Operative Documents
         unless each holder of the Securities (irrespective of the kind and
         amount of Securities then owned by it) shall be informed thereof by the
         Issuers and, if such holder is entitled to the benefit of any such
         provision proposed to be amended or waived, shall be afforded the
         opportunity of considering the same, shall be supplied by the Issuers
         with sufficient information to enable it to make an informed decision
         with respect thereto and shall be offered and paid such remuneration
         and granted such security on the same terms.

                  (c) In determining whether the requisite holders of Securities
         have given any authorization, consent or waiver under this Section 19,
         any Securities owned by the Issuers or any of their Affiliates shall be
         disregarded and deemed not to be outstanding.

20.      METHOD OF PAYMENT OF SECURITIES.

         Irrespective of any provision hereof or of the other Operative
Documents to the contrary, so long as any Purchaser (or its nominee) or any
other institutional holder shall hold any Security, the Issuers will make all
payments thereon to such Purchaser or such other institutional holder by the
method and at the address for such purpose specified in Schedule I attached
hereto or by such other method or at such other address as such Purchaser or
such institutional holder may designate in writing, without requiring any
presentation or surrender of such Security, except that if any Security shall be
paid, prepaid and/or repurchased in full, such Security shall be surrendered to
the Parent or the Company, as applicable, promptly following such payment,
prepayment or repurchase and cancelled and if transferred all prior payments of
principal and interest will be noted thereon. All such payments shall be made by
the Parent or the Company, as applicable, without any right of setoff or
counterclaim in respect thereof.



                                       72




21.      EXPENSES; INDEMNITY.

         Whether or not the transactions contemplated by any of the Operative
Documents shall be consummated, the Issuers will pay or cause to be paid (or
reimbursed, as the case may be) and will defend, indemnify and hold each
Purchaser (and each other holder of any of the Securities) and each of such
Purchaser's (and such other holder's) directors, officers, employees, agents,
advisors and Affiliates (each, an "Indemnitee") harmless (on a net after tax
basis with respect to payments to third parties) in respect of all costs,
losses, expenses (including, without limitation, the reasonable fees, costs,
expenses and disbursements of counsel) and damages (collectively, "Indemnified
Costs") incurred by or asserted against any Indemnitee in connection with the
negotiation, execution, delivery, performance and/or enforcement of this
Agreement or any of the other Operative Documents (including, without
limitation, so-called work-outs and/or restructurings and all amendments,
waivers and consents hereunder and thereunder, whether or not effected) and/or
the consummation of the transactions contemplated hereby and thereby or which
may otherwise be related in any way to this Agreement or any other Operative
Documents or such transactions or such Indemnitee's relationship to the Issuers
or any of their Affiliates or any of their respective properties and assets,
including, without limitation, any and all Indemnified Costs related in any way
to the requirements of any Environmental Laws (as the same may be amended,
modified or supplemented from time to time) or to any required environmental
investigation, assessment, site monitoring, containment, clean up, remediation,
removal, restoration, reporting and sampling, whether or not consented to, or
requested or approved by, Indemnitee, to the extent such Indemnified Cost is
attributable to an event or condition originating from or relating to any
properties or assets of the Issuers or any of the Subsidiaries or any other
properties previously or hereafter owned, leased, occupied or operated by the
Issuers or any of the respective Subsidiaries. Notwithstanding the foregoing,
the Issuers shall not have any obligation to an Indemnitee under this Section 21
with respect to any Indemnified Cost which is finally determined by a court of
competent jurisdiction to have arisen as a result of the gross negligence,
willful misconduct or bad faith of such Indemnitee.

22.      TAXES.

         The Issuers will pay all taxes and fees (including interest and
penalties), including, without limitation, all recording and filing fees,
issuance and documentary stamp and similar taxes, which may be payable in
respect of the execution and delivery of this Agreement and each of the other
Operative Documents.



                                       73




23.      COMMUNICATIONS.

         All communications provided for herein and, unless explicitly provided
otherwise therein, in any of the other Operative Documents shall be in writing
and sent (a) by telecopy if the sender on the same day sends a confirming copy
of such communication by a recognized overnight delivery service (charges
prepaid), (b) by a recognized overnight delivery service (charges prepaid), or
(c) by messenger. Any such communication must be sent (i) if to the Issuers (or
any of them), to the Issuers (or such Issuer) in care of the Company at:

                         The Dwyer Group, Inc.
                         1010 N. University Parks Drive
                         P.O. Box 3146
                         Waco, TX 76707
                         Attention:  Chief Financial Officer
                         Facsimile No.:  (254) 745-5097

                         with copies to:

                         The Riverside Company
                         455 Market Street, Suite 1520
                         San Francisco, CA 94105
                         Attention:  Loren J. Schlachet
                         Facsimile No.: (415) 348-9561

                         and

                         Jones Day
                         North Point
                         901 Lakeside Avenue
                         Cleveland, Ohio 44114
                         Attention:  Rachel L. Rawson, Esq.
                         Facsimile No.: (216) 579-0212

         or at such other address (or telecopy number) as may be furnished in
         writing by the Issuers to each holder of any Security and (ii) if to a
         Purchaser, at its address for such purpose set forth in Schedule I
         attached hereto

and if to any other holder of any Security, at the address of such holder (with
a copy to the Persons so designated) as it appears on the applicable register
maintained pursuant to Section 17, or at such other address as may be furnished
in writing by a Purchaser or by any other holder of Securities to the Issuers.
Communications under this Section 23 shall be deemed given only when actually
received.



                                       74




24.      SURVIVAL OF AGREEMENTS, REPRESENTATIONS AND WARRANTIES, ETC.

         All agreements, representations and warranties contained herein and in
the other Operative Documents shall be deemed to have been relied upon by the
Purchasers and shall survive the execution and delivery of this Agreement and
each of the other Operative Documents, the issue, sale and delivery of the
Securities and payment therefor and any disposition of the Securities by any
Purchaser, whether or not any investigation at any time is made by such
Purchaser or on its behalf. All indemnification provisions, including, without
limitation, those contained in Sections 21 and 22 shall survive the date upon
which none of the Securities shall be outstanding and the termination of this
Agreement and each of the other Operative Documents.

25.      SUCCESSORS AND ASSIGNS; RIGHTS OF OTHER HOLDERS.

         This Agreement and, unless explicitly provided otherwise therein, each
of the other Operative Documents shall bind and inure to the benefit of and be
enforceable by the Issuers and each Purchaser, successors to the Issuers and
each Purchaser's successors and assigns, and, in addition, shall inure to the
benefit of and be enforceable by each holder from time to time of any Securities
who, upon acceptance thereof, shall, without further action, be entitled to
enforce the applicable provisions and enjoy the applicable benefits hereof and
thereof. The Issuers may not assign any of their rights or obligations hereunder
or under and of the other Operative Documents without the written consent of all
of the holders of the Securities then outstanding.

26.      PURCHASE FOR INVESTMENT; ERISA.

                  (a) Each Purchaser represents and warrants (i) that it has
         been furnished with all information that it has requested for the
         purpose of evaluating such Purchaser's proposed acquisition of the
         Securities to be issued to such Purchaser pursuant hereto and (ii) that
         such Purchaser will acquire such Securities for its own account for
         investment and not for distribution in any manner that would violate
         applicable securities laws, but without prejudice to such Purchaser's
         rights to dispose of such Securities or a portion thereof to a
         transferee or transferees, in accordance with such laws if at some
         future time such Purchaser deems it advisable to do so. The acquisition
         of such Securities by each Purchaser at the Closing shall constitute
         such Purchaser's confirmation of the foregoing representations and
         warranties. Each Purchaser understands that such Securities are being
         sold to such Purchaser in a transaction which is exempt from the
         registration requirements of the Securities Act, and that, in making
         the representations and warranties contained in Section 5.16, the
         Issuers are relying, to the extent applicable, upon such Purchaser's
         representations and warranties contained herein.



                                       75




                  (b) Each Purchaser represents that at least one of the
         following statements is an accurate representation as to each source of
         funds (a "SOURCE") to be used by such Purchaser to pay the purchase
         price of the Securities to be purchased by such Purchaser hereunder:

                           (i) the Source is an "insurance company general
                  account" as defined in section V(e) of Prohibited Transaction
                  Exemption ("PTE") 95-60 (issued July 12, 1995) and, except as
                  such Purchaser has disclosed to the Issuers in writing
                  pursuant to this subsection (i), the amount of reserves and
                  liabilities for the general account contract(s) held by or on
                  behalf of any employee benefit plan or group of plans
                  maintained by the same employer or employee organization do
                  not exceed 10% of the total reserves and liabilities of the
                  general account (exclusive of separate account liabilities)
                  plus surplus as set forth in the NAIC Annual Statement filed
                  with the state of domicile of the insurer; or

                           (ii) the Source is a separate account of an insurance
                  company maintained by such Purchaser in which an employee
                  benefit plan (or its related trust) has an interest, which
                  separate account is maintained solely in connection with its
                  fixed contractual obligations under which the amounts payable,
                  or credited, to such plan and to any participant or
                  beneficiary of such plan (including any annuitant) are not
                  affected in any manner by the investment performance of the
                  separate account; or

                           (iii) the Source is either (A) an insurance company
                  pooled separate account, within the meaning of Prohibited
                  Transaction Exemption ("PTE") 90-1 (issued January 29, 1990),
                  or (B) a bank collective investment fund, within the meaning
                  of the PTE 91-38 (issued July 12, 1991) and, except as such
                  Purchaser has disclosed to the Issuers in writing pursuant to
                  this subsection (iii), no employee benefit plan or group of
                  plans maintained by the same employer or employee organization
                  beneficially owns more than 10% of all assets allocated to
                  such pooled separate account or collective investment fund; or

                           (iv) the Source constitutes assets of an "investment
                  fund" (within the meaning of Part V of the QPAM Exemption)
                  managed by a "qualified professional asset manager" or "QPAM"
                  (within the meaning of Part V of the QPAM Exemption), no
                  employee benefit plan's assets that are included in such
                  investment fund, when combined with the assets of all other
                  employee benefit plans established or maintained by the same
                  employer or by an affiliate (within the meaning of section
                  V(c)(1) of the QPAM Exemption) of such employer or by the same
                  employee organization and managed by such QPAM, exceed 20% of
                  the



                                       76




                  total client assets managed by such QPAM, the conditions of
                  Part I(c) and (g) of the QPAM Exemption are satisfied, neither
                  the QPAM nor a person controlling or controlled by the QPAM
                  (applying the definition of "control" in section V(e) of the
                  QPAM Exemption) owns a 5% or more interest in any Issuer and
                  (A) the identity of such QPAM and (B) the names of all
                  employee benefit plans whose assets are included in such
                  investment fund have been disclosed to the Issuers in writing
                  pursuant to this subsection (iv); or

                           (v) the Source is a governmental plan; or

                           (vi) the Source is one or more employee benefit
                  plans, or a separate account or trust fund comprised of one or
                  more employee benefit plans, each of which has been identified
                  to the Issuers in writing pursuant to this subsection (vi); or

                           (vii) the Source does not include assets of any
                  employee benefit plan, other than a plan exempt from the
                  coverage of ERISA.

         As used in this Section 26(b), the terms "employee benefit plan",
         "governmental plan", "party in interest" and "separate account" shall
         have the respective meanings assigned to such terms in section 3 of
         ERISA, and the term "QPAM Exemption" means PTE 84-14 (issued March 13,
         1984).

27.      GOVERNING LAW; JURISDICTION; WAIVER OF JURY TRIAL.

         This Agreement and, unless explicitly provided otherwise therein, each
of the other Operative Documents, including the validity hereof and thereof and
the rights and obligations of the parties hereunder and thereunder, and all
amendments and supplements hereof and thereof and all waivers and consents
hereunder and thereunder, shall be construed in accordance with and governed by
the domestic substantive laws of the State of New York without giving effect to
any choice of law or conflicts of law provision or rule that would cause the
application of the domestic substantive laws of any other jurisdiction. Each of
the Issuers, to the extent that it may lawfully do so, hereby consents to
service of process, and to be sued, in the State of New York and consents to the
jurisdiction of the courts of the State of New York and the United States
District Court for the Southern District of New York, as well as to the
jurisdiction of all courts to which an appeal may be taken from such courts, for
the purpose of any suit, action or other proceeding arising out of any of its
obligations hereunder or thereunder or with respect to the transactions
contemplated hereby or thereby, and expressly waives any and all objections it
may have as to venue in any such courts. Each of the Issuers further agrees that
a summons and complaint commencing an action or proceeding in any of such courts
shall be properly served and shall confer personal jurisdiction if served
personally or by certified mail to it at its address referred to in Section 23
or as otherwise provided under the laws of the State



                                       77




of New York. Notwithstanding the foregoing, each of the Issuers agrees that
nothing contained in this Section 27 shall preclude the institution of any such
suit, action or other proceeding in any jurisdiction other than the State of New
York. EACH OF THE ISSUERS IRREVOCABLY WAIVES ALL RIGHT TO A TRIAL BY JURY IN ANY
SUIT, ACTION OR OTHER PROCEEDING INSTITUTED BY OR AGAINST IT IN RESPECT OF ITS
OBLIGATIONS HEREUNDER OR THEREUNDER OR THE TRANSACTIONS CONTEMPLATED HEREBY OR
THEREBY.

28.      MISCELLANEOUS.

         The headings in this Agreement and in each of the other Operative
Documents are for purposes of reference only and shall not limit or otherwise
affect the meaning hereof or thereof. This Agreement (together with the other
Operative Documents) embodies the entire agreement and understanding between
each of the Purchasers and the Issuers and supersedes all prior agreements and
understandings relating to the subject matter hereof. Each covenant contained
herein and in each of the other Operative Documents shall be construed (absent
an express provision to the contrary) as being independent of each other
covenant contained herein and therein, so that compliance with any one covenant
shall not (absent such an express contrary provision) be deemed to excuse
compliance with any other covenant. If any provision in this Agreement or in any
of the other Operative Documents refers to any action taken or to be taken by
any Person, or which such Person is prohibited from taking, such provision shall
be applicable, whether such action is taken directly or indirectly by such
Person. In case any provision in this Agreement or any of the other Operative
Documents shall be invalid, illegal or unenforceable, the validity, legality and
enforceability of the remaining provisions shall not in any way be affected or
impaired thereby. This Agreement and, unless explicitly provided otherwise
therein, each of the other Operative Documents, may be executed in any number of
counterparts and by the parties hereto or thereto, as the case may be, on
separate counterparts but all such counterparts shall together constitute but
one and the same instrument.




            [The remainder of this page is intentionally left blank.]



                                       78




         If you in agreement with the foregoing, please sign the form of
agreement on the accompanying counterparts of this Agreement, whereupon it shall
become a binding agreement under seal between each Purchaser and the Issuers.
Please then return one of such counterparts to the Company.

                                        Very truly yours,

                                        TDG HOLDING COMPANY


                                        By:
                                           -------------------------------------
                                        Name:
                                        Title:


                                        TDG MERGER CO.


                                        By:
                                           -------------------------------------
                                        Name:
                                        Title:



                                       79




The foregoing Agreement is hereby agreed to as of the date thereof.

MASSACHUSETTS MUTUAL LIFE
INSURANCE COMPANY
By:  David L. Babson & Company Inc.,
     as Investment Adviser


     By:
        ----------------------------------------
     Name:
     Title:

C.M. LIFE INSURANCE COMPANY
By:      David L. Babson & Company Inc.,
         as Investment Adviser


By:
   ---------------------------------------------
Name:
Title:


MASSMUTUAL CORPORATE INVESTORS



By:
   ------------------------
Name:
Title:

The foregoing is executed on behalf of MassMutual Corporate Investors, organized
under a Declaration of Trust, dated September 13, 1985, as amended from time to
time. The obligations of such Trust are not personally binding upon, nor shall
resort be had to the property of, any of the Trustees, shareholders, officers,
employees or agents of such Trust, but the Trust's property only shall be bound.


MASSMUTUAL PARTICIPATION INVESTORS


By:
   ------------------------
Name:
Title:






The foregoing is executed on behalf of MassMutual Participation Investors,
organized under a Declaration of Trust, dated April 7, 1988, as amended from
time to time. The obligations of such Trust are not personally binding upon, nor
shall resort be had to the property of, any of the Trustees, shareholders,
officers, employees or agents of such Trust, but the Trust's property only shall
be bound.


TOWER SQUARE CAPITAL PARTNERS, L.P.
By:      David L. Babson & Company Inc.,
         as Investment Manager


By:
   ---------------------------
Name:
Title:







TSCP SELECTIVE, L.P.

By: David L. Babson & Company, Inc.,
    as Investment Manager



    By:
       --------------------------------
    Name:
    Title:


C.M. LIFE INSURANCE COMPANY
By: David L. Babson & Company Inc., as Investment
    Sub-Adviser


    By:
       --------------------------------------------
    Name:
    Title:




                                                                      SCHEDULE I

                          INFORMATION AS TO PURCHASERS

<Table>
<Caption>

PURCHASER NAME                                  MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
- --------------                                  -------------------------------------------
                                             
Name in which to register Note and              MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
Warrant

14% Senior Subordinated Note                    R-1; $1,968,750
registration number; principal
amount;

Warrant registration number; number             WR-1; 2,153.22 shares of Common Stock
of Warrants

Commitment Fee Amount                           $39,375

Payment on account of Note

         Method                                 Federal Funds Wire Transfer

         Account information                    Citibank, N.A.
                                                111 Wall Street
                                                New York, NY  10043
                                                ABA No. 021000089
                                                For MassMutual Long-Term Pool
                                                Account No. 30510669
                                                Re: (See "Accompanying information" below)

Accompanying information                        Name of Issuer:    TDG Merger Co.

                                                Description of
                                                Security:          14% Senior Subordinated Note due October 30, 2011

                                                PPN:               267455 A* 4

                                                Name of Issuer:    TDG Holding Company

                                                Description of
                                                Security:          Warrants to Purchase Common Stock

                                                PPN:               87813# 11 8

                                                Due date and application (as among principal, premium and interest) of
                                                the payment being made.

Address / Fax # for notices                     Massachusetts Mutual Life Insurance Company
related to payments                             c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 800
                                                Springfield, MA  01115
                                                Attn:  Securities Custody and Collection Department

                                                With telephone advice of payment to the Securities Custody and
                                                Collection Department of David L. Babson & Company Inc. at
                                                (413) 226-1889 or (413) 226-1803
</Table>



                                  Schedule I-1





<Table>
<Caption>

PURCHASER NAME                                  MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
- --------------                                  -------------------------------------------
                                             
Address / Fax # for all other notices           Massachusetts Mutual Life Insurance Company
                                                c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 2800
                                                Springfield, MA  01115
                                                Attn: Securities Investment Department

                                                with a copy (which shall not constitute notice) to:

                                                Bingham McCutchen LLP
                                                One State Street
                                                Hartford, CT 06103
                                                Attention: Thomas F. O'Connor, Esq.
                                                Telecopy No.: (860) 240-2800

Instructions re Delivery of Note and            Massachusetts Mutual Life Insurance Company
Warrant                                         c/o David L. Babson & Company Inc.
                                                1500 Main Street
                                                Springfield, MA  01115
                                                Attn:  Richard Buckley, Esq.

Tax identification number                       04-1590850
</Table>


                                  Schedule I-2




<Table>
<Caption>

PURCHASER NAME                                  C.M. LIFE INSURANCE COMPANY
- --------------                                  --------------------------
                                             
Name in which to register Note and              C.M. LIFE INSURANCE COMPANY
Warrant

14% Senior Subordinated Note                    R-2; $984,375
registration number; principal
amount;

Warrant registration number; number             WR-2; 1,076.61 shares of Common Stock
of Warrants

Commitment Fee Amount                           $19,687.50

Payment on account of Note

         Method                                 Federal Funds Wire Transfer

         Account information                    Citibank, N.A.
                                                New York, NY
                                                ABA No.:  021000089
                                                For CM Life Segment 43 - Universal Life
                                                Account No.:  30510546
                                                Re:  (See "Accompanying information" below)

Accompanying information                        Name of Issuer:     TDG Merger Co.

                                                Description of
                                                Security:           14% Senior Subordinated Note due October 30, 2011

                                                PPN:                267455 A* 4

                                                Name of Issuer:     TDG Holding Company

                                                Description of
                                                Security:           Warrants to Purchase Common Stock

                                                PPN:                87813# 11 8

                                                Due date and application (as among principal, premium and
                                                interest) of the payment being made.

Address / Fax # for notices related             C.M. Life Insurance Company
to payments                                     c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 800
                                                Springfield, MA  01115
                                                Attn:  Securities Custody and Collection Department

                                                With telephone advice of payment to the Securities Custody and
                                                Collection Department of David L. Babson & Company Inc. at
                                                (413) 226-1839 or (413) 226-1803.
</Table>


                                  Schedule I-3


<Table>
<Caption>

PURCHASER NAME                                  C.M. LIFE INSURANCE COMPANY
- --------------                                  --------------------------
                                             
Address / Fax # for all other notices           C.M. Life Insurance Company
                                                c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 2800
                                                Springfield, MA  01115
                                                Attn:  Securities Investment Department
                                                Fax: (413) 226-2056

                                                With a copy (which shall not constitute notice) to:

                                                Bingham McCutchen LLP
                                                One State Street
                                                Hartford, CT 06103
                                                Attention: Thomas F. O'Connor, Esq.
                                                Telecopy No.: (860) 240-2800

Instructions re Delivery of Note and            Massachusetts Mutual Life Insurance Company
Warrant                                         c/o David L. Babson & Company Inc.
                                                1500 Main Street
                                                Springfield, MA  01115
                                                Attn:  Richard Buckley, Esq.

Tax identification number                       06-1041383

</Table>


                                  Schedule I-4


<Table>
<Caption>

PURCHASER NAME                                  MASSMUTUAL CORPORATE INVESTORS
- --------------                                  ------------------------------
                                             
Name in which to register Note and              MASSMUTUAL CORPORATE INVESTORS
Warrant

14% Senior Subordinated Note                    R-3; $1,859,375
registration number; principal
amount;

Warrant registration number; number             WR-3; 2,033.59 shares of Common Stock
of Warrants

Commitment Fee Amount                           $37,187.50

Payment on account of Note

         Method                                 Federal Funds Wire Transfer

         Account information                    Citibank, N.A.
                                                New York, NY  10043
                                                ABA No. 021000089
                                                Acct #:  36202181
                                                FCC:  MassMutual Corporate Investors - 849444
                                                Attn:  IC & D, Bob Tait
                                                Re:  (See "Accompanying information" below)

Accompanying information                        Name of Issuer:     TDG Merger Co.

                                                Description of
                                                Security:           14% Senior Subordinated Note due October 30, 2011

                                                PPN:                267455 A* 4

                                                Name of Issuer:     TDG Holding Company

                                                Description of
                                                Security:           Warrants to Purchase Common Stock

                                                PPN:                87813# 11 8

                                                Due date and application (as among principal, premium and
                                                interest) of the payment being made.

Address / Fax # for notices related             MassMutual Corporate Investors
to payments                                     c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 800
                                                Springfield, MA  01115
                                                Attn:  Securities Custody and Collection Department

                                                With telephone advice of payment to the Securities Custody and
                                                Collection Department of David L. Babson & Company Inc. at
                                                (413) 226-1839 or (413) 226-1803.
</Table>


                                  Schedule I-5




<Table>
<Caption>

PURCHASER NAME                                  MASSMUTUAL CORPORATE INVESTORS
- --------------                                  ------------------------------
                                             
Address / Fax # for all other notices           MassMutual Corporate Investors
                                                c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 2800
                                                Springfield, MA  01115
                                                Attn: Securities Investment Department

                                                with a copy (which shall not constitute notice) to:

                                                Bingham McCutchen LLP
                                                One State Street
                                                Hartford, CT 06103
                                                Attention: Thomas F. O'Connor, Esq.
                                                Telecopy No.: (860) 240-2800

Instructions re Delivery of Note and            Massachusetts Mutual Life Insurance Company
Warrant                                         c/o David L. Babson & Company Inc.
                                                1500 Main Street
                                                Springfield, MA  01115
                                                Attn:  Richard Buckley, Esq.

Tax identification number                       04-2483041
</Table>


                                  Schedule I-6




<Table>
<Caption>
PURCHASER NAME                                  MASSMUTUAL PARTICIPATION INVESTORS
- --------------                                  ----------------------------------
                                             
Name in which to register Note and              MASSMUTUAL PARTICIPATION INVESTORS
Warrant

14% Senior Subordinated Note                    R-4; $984,375
registration number; principal
amount;

Warrant registration number;                    WR-4; 1,076.61 shares of Common Stock
number of Warrants

Commitment Fee Amount                           $19,687.50

Payment on account of Note

         Method                                 Federal Funds Wire Transfer

         Account information                    Citibank, N.A.
                                                New York, NY  10043
                                                ABA No. 021000089
                                                Acct #:  36202181
                                                FCC:  MassMutual Participation Investors - 849446
                                                Attn:  IC & D, Bob Tait
                                                Re:  (See "Accompanying information" below)

Accompanying information                        Name of Issuer:      TDG Merger Co.

                                                Description of
                                                Security:            14% Senior Subordinated Note due October 30, 2011

                                                PPN:                 267455 A* 4

                                                Name of Issuer:      TDG Holding Company

                                                Description of
                                                Security:            Warrants to Purchase Common Stock

                                                PPN:                 87813# 11 8

                                                Due date and application (as among principal, premium and
                                                interest) of the payment being made.

Address / Fax # for notices related             MassMutual Participation Investors
to payments                                     c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 800
                                                Springfield, MA  01115
                                                Attn:  Securities Custody and Collection Department

                                                With telephone advice of payment to the Securities Custody and
                                                Collection Department of David L. Babson & Company Inc. at
                                                (413) 226-1839 or (413) 226-1803.
</Table>


                                  Schedule I-7



<Table>
<Caption>
PURCHASER NAME                                  MASSMUTUAL PARTICIPATION INVESTORS
- --------------                                  ----------------------------------
                                             
Address / Fax # for all other notices           MassMutual Participation Investors
                                                c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 2800
                                                Springfield, MA  01115
                                                Attn: Securities Investment Department

                                                with a copy (which shall not constitute notice) to:

                                                Bingham McCutchen LLP
                                                One State Street
                                                Hartford, CT 06103
                                                Attention: Thomas F. O'Connor, Esq.
                                                Telecopy No.: (860) 240-2800

Instructions re Delivery of Note and            Massachusetts Mutual Life Insurance Company
Warrant                                         c/o David L. Babson & Company Inc.
                                                1500 Main Street
                                                Springfield, MA  01115
                                                Attn:  Richard Buckley, Esq.

Tax identification number                       04-3025730
</Table>


                                  Schedule I-8




<Table>
<Caption>
PURCHASER NAME                                  TOWER SQUARE CAPITAL PARTNERS, L.P.
- --------------                                  -----------------------------------
                                             
Name in which to register Note and              HARE & CO.
Warrant

14% Senior Subordinated Note                    R-5; $2,894,997
registration number; principal
amount;

Warrant  registration number; number            WR-5; 3,166.25 shares of Common Stock
of Warrants

Commitment Fee Amount                           $57,899.94

Payment on account of Note

         Method                                 Federal Funds Wire Transfer

         Account information                    Investors Bank & Trust Company
                                                Boston, MA
                                                ABA No.:  011-001-438
                                                Account Number:  052052052
                                                Account Name:  Tower Square
                                                Re:  (See "Accompanying information" below)

Accompanying information                        Name of Issuer:      TDG Merger Co.

                                                Description of
                                                Security:            14% Senior Subordinated Note due October 30, 2011

                                                PPN:                 267455 A* 4

                                                Name of Issuer:      TDG Holding Company

                                                Description of
                                                Security:            Warrants to Purchase Common Stock

                                                PPN:                 87813# 11 8

                                                Due date and application (as among principal, premium and
                                                interest) of the payment being made.

Address / Fax # for notices related             Tower Square Capital Partners, L.P.
to payments                                     c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 800
                                                Springfield, MA  01115
                                                Attn:  Securities Custody and Collection Department

                                                With telephone advice of payment to the Securities Custody and
                                                Collection Department of David L. Babson & Company Inc. at
                                                (413) 226-1803 or (413) 226-1839.
</Table>



                                  Schedule I-9


<Table>
<Caption>
PURCHASER NAME                                  TOWER SQUARE CAPITAL PARTNERS, L.P.
- --------------                                  -----------------------------------
                                             
Address / Fax # for all other notices           Tower Square Capital Partners, L.P.
                                                c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 2800
                                                Springfield, MA  01115
                                                Attn:  Securities Investment Department
                                                Fax: (413) 226-2056

                                                with a copy (which shall not constitute notice) to:

                                                Bingham McCutchen LLP
                                                One State Street
                                                Hartford, CT 06103
                                                Attention: Thomas F. O'Connor, Esq.
                                                Telecopy No.: (860) 240-2800

Instructions re Delivery of Note and            The Bank of New York
Warrant                                         One Wall Street, Window A
                                                New York, NY  10286
                                                BoNY Account No.:  017001
                                                Ref:  Tower Square Capital Partners #49725

Tax identification number                       04-3722906
</Table>


                                  Schedule I-10




<Table>
<Caption>
PURCHASER NAME                                  TSCP SELECTIVE, L.P.
- --------------                                  --------------------
                                             
Name in which to register Note and              HARE & CO.
Warrant

14% Senior Subordinated Note                    R-6; $58,128
registration number; principal
amount;

Warrant registration number; number
of Warrants                                     WR-6; 63.57 shares of Common Stock

Commitment Fee Amount                           $1,162.56

Payment on account of Note

         Method                                 Federal Funds Wire Transfer

         Account information                    Investors Bank & Trust Company
                                                Boston, MA
                                                ABA No.:  011-001-438
                                                Account Number:  052052052
                                                Account Name:  Tower Square
                                                Re:  (See "Accompanying information" below)

Accompanying information                        Name of Issuer:      TDG Merger Co.

                                                Description of
                                                Security:            14% Senior Subordinated Note due October 30, 2011

                                                PPN:                 267455 A* 4

                                                Name of Issuer:      TDG Holding Company

                                                Description of
                                                Security:            Warrants to Purchase Common Stock

                                                PPN:                 87813# 11 8

                                                Due date and application (as among principal, premium and
                                                interest) of the payment being made.

Address / Fax # for notices related             Tower Square Capital Partners, L.P.
to payments                                     c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 800
                                                Springfield, MA  01115
                                                Attn:  Securities Custody and Collection Department

                                                With telephone advice of payment to the Securities Custody and
                                                Collection Department of David L. Babson & Company Inc. at
                                                (413) 226-1803 or (413) 226-1839.
</Table>


                                  Schedule I-11


<Table>
<Caption>
PURCHASER NAME                                  TSCP SELECTIVE, L.P.
- --------------                                  --------------------
                                             
Address / Fax # for all other notices           Tower Square Capital Partners, L.P.
                                                c/o David L. Babson & Company Inc.
                                                1500 Main Street, Suite 2800
                                                Springfield, MA  01115
                                                Attn:  Securities Investment Department
                                                Fax: (413) 226-2056

                                                with a copy (which shall not constitute notice) to:

                                                Bingham McCutchen LLP
                                                One State Street
                                                Hartford, CT 06103
                                                Attention: Thomas F. O'Connor, Esq.
                                                Telecopy No.: (860) 240-2800

Instructions re Delivery of Note and            The Bank of New York
Warrant                                         One Wall Street, Window A
                                                New York, NY  10286
                                                BoNY Account No.:  017001
                                                Ref:  Tower Square Capital Partners #49725

Tax identification number                       04-3722906
</Table>


                                  Schedule I-12



                                                                 EXHIBIT 1(a)(i)

                                 FORM OF WARRANT


                                Exhibit 1(a)(i)





                                                                EXHIBIT 1(a)(ii)

                   CERTIFICATE OF INCORPORATION OF THE PARENT

See attached.


                                Exhibit 1(a)(ii)





                                                                    EXHIBIT 1(b)

THIS INSTRUMENT AND THE RIGHTS AND OBLIGATIONS EVIDENCED HEREBY ARE SUBORDINATE
IN THE MANNER AND TO THE EXTENT SET FORTH IN THAT CERTAIN SUBORDINATION AND
INTERCREDITOR AGREEMENT (THE "SUBORDINATION AGREEMENT") DATED AS OF OCTOBER 30,
2003 AMONG MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY, C.M. LIFE INSURANCE
COMPANY, MASSMUTUAL PARTICIPATION INVESTORS, MASSMUTUAL CORPORATE INVESTORS,
TOWER SQUARE CAPITAL PARTNERS, L.P., TSCP SELECTIVE, L.P., TDG MERGER CO., A
DELAWARE CORPORATION, (TO BE MERGED WITH AND INTO THE DWYER GROUP, INC.) (THE
"COMPANY") TDG HOLDING COMPANY, A DELAWARE CORPORATION AND MADISON CAPITAL
FUNDING LLC ("AGENT"), TO THE INDEBTEDNESS (INCLUDING INTEREST) OWED BY THE
COMPANY PURSUANT TO THAT CERTAIN CREDIT AGREEMENT DATED AS OF OCTOBER 30, 2003
AMONG THE COMPANY, AGENT AND THE LENDERS FROM TIME TO TIME PARTY THERETO, AS
SUCH CREDIT AGREEMENT HAS BEEN AND HEREAFTER MAY BE AMENDED, SUPPLEMENTED OR
OTHERWISE MODIFIED FROM TIME TO TIME AND TO INDEBTEDNESS REFINANCING THE
INDEBTEDNESS UNDER THAT AGREEMENT AS CONTEMPLATED BY THE SUBORDINATION
AGREEMENT; AND EACH HOLDER OF THIS INSTRUMENT, BY ITS ACCEPTANCE HEREOF,
IRREVOCABLY AGREES TO BE BOUND BY THE PROVISIONS OF THE SUBORDINATION AGREEMENT.

                                  FORM OF NOTE

                                 TDG MERGER CO.
               (TO BE MERGED WITH AND INTO THE DWYER GROUP, INC.)

                14% Senior Subordinated Note due October 30, 2011

No. R-                                                                   [Date]
$____________                                                 PPN:  267455 A* 4

         TDG MERGER CO., a Delaware corporation (together with any successor
permitted hereunder, including, effective upon the Merger, THE DWYER GROUP,
INC., a Delaware corporation, the "COMPANY"), for value received, hereby
promises to pay to ________________, or registered assigns, the principal amount
of ___________ DOLLARS ($________) on October 30, 2011, with interest (computed
on the basis of the actual number of days elapsed over a 360-day year) on the
unpaid balance of such principal amount at the rate of 14% per annum, from the
date hereof, payable quarterly on the 30th day of each January, April, July and
October after the date hereof, commencing on January 30, 2004 until the
principal


                                 Exhibit 1(b)-1



hereof shall have become due and payable (whether at maturity or at a date fixed
for prepayment or by declaration or otherwise), and with interest on any overdue
principal (including any overdue prepayment of principal) and (to the extent
permitted by applicable law) premium, if any, and (to the extent permitted by
applicable law) on any overdue installment of interest, at the rate of 16.00%
per annum until paid, payable quarterly as aforesaid or, at the option of the
holder hereof, on demand and, upon acceleration of this Note, together with the
Applicable Premium specified in the Securities Purchase Agreement hereinafter
referred to, as liquidated damages and not as a penalty; provided that in no
event shall the amount payable as interest on this Note exceed the highest
lawful rate permissible under any law applicable hereto. Payment of principal,
premium, if any, and interest hereon shall be made in lawful money of the United
States of America by the method and at the address for such purpose specified in
the Securities Purchase Agreement hereinafter referred to, and such payments
shall be overdue for purposes hereof if not made on the originally scheduled
date of payment therefor, without giving effect to any applicable grace period.

         This Note is one of the Company's 14% Senior Subordinated Notes due
October 30, 2011, limited to $8,750,000 aggregate principal amount, issued
pursuant to that certain Securities Purchase Agreement dated October 30, 2003
(as amended from time to time, the "Securities Purchase Agreement"), and the
holder thereof is entitled to the benefits of the Securities Purchase Agreement
and the other Operative Documents referred to in the Securities Purchase
Agreement and may enforce the agreements contained therein and exercise the
remedies provided for thereby or otherwise available in respect thereof, all in
accordance with the terms thereof.

         This Note is subject to prepayment only as specified in the Securities
Purchase Agreement.

         This Note is in registered form and is transferable only by surrender
hereof at the principal executive office of the Company as provided in the
Securities Purchase Agreement. The Company may treat the person in whose name
this Note is registered on the Note register maintained at such office pursuant
to the Securities Purchase Agreement as the owner hereof for all purposes, and
the Company shall not be affected by any notice to the contrary.

         In case an Event of Default, as defined in the Securities Purchase
Agreement, shall occur and be continuing, the unpaid balance of the principal of
this Note may be declared and become due and payable in the manner and with the
effect provided in the Securities Purchase Agreement.

         The parties hereto, including the maker and all guarantors and
endorsers of this Note, hereby waive presentment, demand, notice, protest and
all other


                                  Exhibit 14.21



demands and notices in connection with the delivery, acceptance, performance or
enforcement of this Note.

            [The remainder of this page is intentionally left blank.]



                                  Exhibit 14.21



         THIS NOTE AND THE SECURITIES PURCHASE AGREEMENT SHALL BE CONSTRUED IN
ACCORDANCE WITH AND GOVERNED BY THE DOMESTIC SUBSTANTIVE LAWS OF THE STATE OF
NEW YORK WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW OR CONFLICTS OF LAW
PROVISION OR RULE THAT WOULD CAUSE THE APPLICATION OF DOMESTIC SUBSTANTIVE LAWS
OF ANY OTHER JURISDICTION.

                                    TDG MERGER CO.


                                    By:
                                       -------------------------------------
                                    Name:
                                    Title:




                                  Exhibit 14.21



                               FORM OF ASSIGNMENT

                    [To be signed only upon transfer of Note]

         For value received, the undersigned hereby sells, assigns and transfers
unto _____________ the within Note, and appoints ________________ Attorney to
transfer such Note on the books of TDG MERGER CO. (together with its successors,
including, THE DWYER GROUP, INC.), with full power of substitution in the
premises.

Date:



                                   ---------------------------------------
                                   (Signature must conform in all respects to
                                   name of Holder as specified on the face of
                                   the Note)

Signed in presence of



- ----------------------------------







                                  Exhibit 14.21




                                                                  EXHIBIT 1(c)-1

                        FORM OF NOTE GUARANTEE-SUBSIDIARY



                                 Exhibit 1(c)-2



                                                                  EXHIBIT 1(c)-2



                          FORM OF NOTE GUARANTEE-PARENT




                                  Exhibit 14.21



                                                                       EXHIBIT 3

                     INSTRUCTIONS FOR WIRE TRANSFER OF FUNDS


Bank:  JPMorgan Chase
ABA#:  021-000-021
Account #:  739-162-578
Account Name:  TDG Merger Co.
Contact Person:  Christopher DeGennaro
Phone Number:  (888) 207-2025



                                  Exhibit 3-1



                                                                  EXHIBIT 4.3(b)


                   INDEBTEDNESS TO BE REPAID PRIOR TO CLOSING



                                 Exhibit 4.3(b)



                                                                  EXHIBIT 4.3(d)


                         FORM OF STOCKHOLDERS AGREEMENT



                                 Exhibit 4.3(d)



                                                                  EXHIBIT 4.3(f)

                         FORM OF SUBORDINATION AGREEMENT




                                 Exhibit 4.3(f)




                                                                  EXHIBIT 4.3(j)



                               EBITDA CALCULATION





                                 Exhibit 4.3(j)




                                                                  EXHIBIT 4.3(l)



                          FORM OF EQUITY CALL AGREEMENT






                                  Exhibit 14.21




                                                                     EXHIBIT 5.2




             NAMES, JURISDICTIONS OF INCORPORATION AND SUBSIDIARIES

<Table>
<Caption>


                                                                    LOCATIONS OF
                       JURISDICTION OF           FOREIGN              MATERIAL
        NAME            INCORPORATION         QUALIFICATIONS         PROPERTIES
        ----           ---------------        --------------        ------------
                                                           







                                  Exhibit 5.2


</Table>






                                                                  EXHIBIT 5.5(a)





                     AUTHORIZED CAPITAL STOCK OF THE PARENT







                                 Exhibit 5.5(a)



                                                                  EXHIBIT 5.5(b)




                    AUTHORIZED CAPITAL STOCK OF SUBSIDIARIES






                                 Exhibit 5.5(b)



                                                                  EXHIBIT 5.5(d)




              OUTSTANDING RIGHTS, OPTIONS, WARRANTS, OR AGREEMENTS






                                 Exhibit 5.5(d)



                                                                  EXHIBIT 5.6(a)





                      ACQUIRED COMPANY FINANCIAL STATEMENTS






                                 Exhibit 5.6(a)


                                                                  EXHIBIT 5.6(c)




           PRO-FORMA UNAUDITED BALANCE SHEETS OF THE ACQUIRED COMPANY






                                 Exhibit 5.6(c)





                                                                     EXHIBIT 5.7



               CHANGES IN FINANCIAL CONDITION OF ACQUIRED COMPANY





                                   Exhibit 5.7




                                                                     EXHIBIT 5.8

                            TAX RETURNS AND PAYMENTS







                                   Exhibit 5.8




                                                                     EXHIBIT 5.9





             PERMISSIBLE POST-ACQUISITION DEBT; LIENS, INVESTMENTS;
             AFFILIATES AND TRANSACTIONS THEREWITH; LEASES FOR REAL
                    PROPERTY IN EXCESS OF $100,000 PER ANNUM






                                   Exhibit 5.9




                                                                    EXHIBIT 5.13




                       POST-RETIREMENT BENEFIT OBLIGATIONS








                                   Exhibit 5.13



                                                                    EXHIBIT 5.14

                  CONSENTS, APPROVALS, NOTICES, AUTHORIZATIONS,
                DECLARATIONS AND FILINGS REQUIRED BEFORE CLOSING







                                  Exhibit 5.14




                                                                    EXHIBIT 5.15


                          PROPRIETARY RIGHTS; LICENSES





                                  Exhibit 5.15



                                                                 EXHIBIT 5.22(a)


                                OTHER AGREEMENTS










                                 Exhibit 5.22(a)



                                                                 EXHIBIT 5.22(b)

             EXCEPTIONS TO WARRANTIES & REPRESENTATIONS AT CLOSING





                                Exhibit 5.22(b)




                                                                 EXHIBIT 5.22(d)

                                TRANSACTION COSTS








                                 Exhibit 5.22(d)



                                                                    EXHIBIT 5.25

                               INSURANCE COVERAGE








                                  Exhibit 5.25




                                                                    EXHIBIT 5.26

                           ABSENCE OF CERTAIN CHANGES







                                  Exhibit 5.26




                                                                       EXHIBIT 6

                                 USE OF PROCEEDS












                                    Exhibit 6




                                                                 EXHIBIT 7(d)(v)

                   INFORMATION REQUIRED AS TO NEW SUBSIDIARIES

1. The legal name of such Subsidiary, the jurisdiction of its organization, each
other jurisdiction in which it is qualified to do business, the authorized
shares of capital stock (or other equity interests) of such Subsidiary
(specifying the class or classes thereof) and the number of such shares (or
interests) together with the number (and class) held by any such other holder.

2. Any (i) outstanding rights, options, warrants or agreements for the purchase
from, sale or issuance by, such Subsidiary of any of its shares (or interests)
or securities convertible into or exercisable or exchangeable for such shares
(or interests); (ii) agreements on the part of such Subsidiary to issue, sell or
distribute any shares (or interests) or any assets of such Subsidiary; (iii)
obligations (contingent or otherwise) of such Subsidiary to purchase, redeem or
otherwise acquire any of its shares (or interests) or any interest therein or to
pay any dividend or make any distribution in respect thereof; and (iv) (A)
preemptive or similar rights with respect to the issuance of any shares (or
interests) of such Subsidiary or (B) rights with respect to the registration of
any shares (or interests) of such Subsidiary under the Securities Act.


                                Exhibit 7(c)(v)



                                                                      EXHIBIT 10

                          REGISTRATION RIGHTS PROVISION

         1. Definitions. As used in this Registration Rights Provision, the
following terms have the following respective meanings (capitalized terms not
otherwise defined shall have the meanings ascribed to such terms in the
Securities Purchase Agreement, dated the date hereof, to which this exhibit is
attached (the "Securities Purchase Agreement"):

         "Covered-Shares" means the Registrable Securities of the Selling
Holders included in a registration statement pursuant to the terms hereof.

         "Exchange Act" means the Securities and Exchange Act of 1934, as
amended.

         "Holders" means, collectively, the holders of Registrable Securities. A
person shall be deemed to be a Holder whenever person owns Registrable
Securities or has the right to acquire Registrable Securities, whether or not
such acquisition has actually been effected and disregarding any legal
restrictions upon the exercise of such right.

         "Indemnified Party" has the meaning given to that term in Section 5
hereof.

         "Indemnifying Party" has the meaning given to that term in Section 5
hereof.

         "Majority Selling Holders" means the Selling Holders holding at least
66-2/3% of the Covered Shares.

         "Registrable Securities" means the Common Stock issuable upon exercise
of the Warrants or issuable by way of a stock dividend or stock split or in
connection with a combination of shares, recapitalization, merger, consolidation
or other reorganization. Any Registrable Security will cease to be a Registrable
Security when (i) a registration statement covering such Registrable Security
has been declared effective by the SEC and it has been disposed of pursuant to
such effective registration statement, (ii) it is sold under circumstances in
which all of the applicable conditions of Rule 144 are met, or (iii) it has been
otherwise transferred, the Parent has delivered a new certificate or other
evidence of ownership for it not bearing any restrictive legend citing the
absence of registration thereof and it may be resold without subsequent
registration under the Securities Act.

         "Registration Expenses" has the meaning given to that term in Section
12 hereof.

         "SEC" means the U.S Securities and Exchange Commission.

         "Securities Act" means the Securities Act of 1933, as amended.

         "Selling Holder" means a Holder who is selling Registrable Securities
pursuant to a registration statement in accordance with the terms hereof.



                                Exhibit 14.2(e)




         2. Piggy-Back Registration.

                  (a) Subject to the provisions of this Section 2, if the Parent
         at any time proposes to register any of its equity securities (as
         defined in the Exchange Act) under the Securities Act, whether or not
         for sale for its own account, and the registration form to be used may
         be used for the registration of Registrable Securities, each such time
         the Parent will give written notice of such proposed filing to the
         Holders as soon as practicable (but in no event less than ten days
         before the anticipated filing date), and such notice shall offer the
         Holder the opportunity to include such number of Registrable Securities
         in the registration as the Holder may request.

                  (b) The Parent shall use its best efforts to cause the
         managing underwriter or underwriters of a proposed underwritten
         offering to permit the Registrable Securities requested to be included
         in the registration statement for such offering on the same terms and
         conditions as any similar securities of the Parent included therein.
         Notwithstanding the foregoing, if the managing underwriter of such
         registration advises the Parent in writing (with a copy to the Holders
         requesting inclusion of Registrable Securities therein) that, in its
         opinion, the number of Registrable Securities requested to be included
         in the registration exceeds the number which can be sold in such
         offering, then the Parent will include in such registration only the
         number of Registrable Securities recommended by the managing
         underwriter, selected in the following order of priority: (i) first,
         the securities that the Parent intends to be included in such
         registration; (ii) second, Registrable Securities that Holders have
         requested to be included in such registration (pro rata according to
         the Registrable Securities proposed to be included in the registration
         by such Holders); and (iii) third, securities held by all other
         parties.

         3. Holdback-Agreements

                  (a) Restrictions on Public Sale by Holder of Registrable
         Securities. Each Holder agrees not to effect any public sale or
         distribution of Securities, including a sale pursuant to Rule 144,
         during the 10 days prior to, and during the 90-day period beginning on,
         the effective date of any registration statement filed pursuant hereto
         (except as part of such registration), if and to the extent requested
         by the Parent in the case of a non-underwritten public offering or if
         and to the extent requested by the managing underwriter or underwriters
         in the case of an underwritten public offering.

                  (b) Restrictions on Public Sale by the Parent and Others. The
         Parent agrees (i) not to effect any public sale or distribution of any
         Common Stock (other than pursuant to a registration statement on Form
         S-8 or any successor form), during the 10 days before, and during the
         90-day period beginning on, the effective date of any registration
         statement filed hereunder (except as part of such registration
         statement); and (ii) that any agreement entered into after the date of
         this Registration Rights Provision pursuant to which the Parent issues
         or agrees to issue any privately placed securities shall contain a
         provision under which the holders of such securities agree not to
         effect any public sale or distribution of any such securities during
         the periods described in (i) above, in each case including a sale
         pursuant to Rule 144; provided, however, that the provisions of this


                                  Exhibit 14.21



         paragraph (b) shall not prevent the conversion or exchange of any
         securities pursuant to their terms into or for other securities.

         4. Registration Procedures. Whenever the Holders have requested that
any Registrable Securities be registered pursuant to Section 2 hereof, the
Parent will use its best efforts to effect the registration of such Registrable
Securities in accordance with the intended method of disposition thereof as
promptly as practicable, and in connection with any such request, the Parent
will as expeditiously as possible (provided that nothing contained herein
prohibits the Parent from abandoning a registration in which Holders have
requested to participate pursuant to Section 2 hereof):

                  (a) prepare and file with the SEC a registration statement
         (but in any event within 90 days after the end of the period within
         which requests may be given to the Parent) on any form for which the
         Parent then qualifies or which counsel for the Parent deems appropriate
         and which form is available for the sale of the Registrable Securities
         to be registered thereunder in accordance with the intended method of
         distribution thereof, and use its best efforts to cause such filed
         registration statement to become effective; provided that (i) before
         filing a registration statement or prospectus or any amendments or
         supplements thereto, the Parent will furnish to one counsel selected by
         the Majority Selling Holders copies of all such documents proposed to
         be filed, which documents will be subject to the review of such
         counsel, and (ii) that after the filing of the registration statement,
         the Parent will promptly notify each Selling Holder of any stop order
         issued or, to the knowledge of the Parent, threatened by the SEC and
         take all reasonable actions required to prevent the entry of such stop
         order or to remove it if entered;

                  (b) prepare and file with the SEC such amendments and
         supplements to the registration statement and the prospectus used in
         connection therewith as may be necessary to keep the registration
         statement effective for a period which will terminate when all Covered
         Shares have been sold (but not before the expiration of the 90-day
         period referred to in Section 4(3) of the Securities Act and Rule 174
         thereunder, if applicable, and not longer than nine months after the
         effective date of such registration statement) and comply with the
         provisions of the Securities Act with respect to the disposition of all
         Covered Shares during such period in accordance with the intended
         methods of disposition by the Selling Holders thereof set forth in the
         registration statement;

                  (c) furnish to each Selling Holder, before filing the
         registration statement, if requested, copies of the registration
         statement as proposed to be filed, and thereafter furnish to such
         Selling Holder such number of copies of the registration statement,
         each amendment and supplement thereto (in each case including all
         exhibits thereto), the prospectus included in the registration
         statement (including each preliminary prospectus) and such other
         document as such Selling Holder may reasonably request in order to
         facilitate the disposition of the Covered Shares owned by such Selling
         Holder;

                  (d) use its best efforts to register or qualify the Covered
         Shares under such other securities or blue sky laws of such
         jurisdictions in the United States as any selling


                                  Exhibit 14.21



         Holder reasonably (in light of such Selling Holder's intended plan of
         distribution) requests and do any and all other acts and things which
         may be reasonably necessary or advisable to enable such selling Holder
         to consummate the disposition in such jurisdictions of its Covered
         Shares; provided that the Parent will not be required to (i) qualify
         generally to do business in any jurisdiction where it would not
         otherwise be required to qualify but for this paragraph (d), (ii)
         subject itself to taxation in any such jurisdiction or (iii) consent to
         general service of process in any such jurisdiction;

                  (e) use its best efforts to cause the Covered Shares to be
         registered with or approved by such other governmental agencies or
         authorities as may be necessary by virtue of the business and
         operations of the Parent to enable Selling Holders to consummate the
         disposition of the Covered Shares owned by such Selling Holders;

                  (f) notify each Selling Holder, at any time when a prospectus
         relating to Covered Shares is required to be delivered under the
         Securities Act, of the occurrence of an event requiring the preparation
         of a supplement or amendment to such prospectus so that, as thereafter
         delivered to the purchasers of such Covered Shares, such prospectus
         will not contain an untrue statement of a material fact or omit to
         state any material fact required to be stated therein or necessary to
         make the statements therein not misleading and promptly make available
         to each Selling Holder any such supplement or amendment;

                  (g) enter into customary agreements (including an underwriting
         agreement in customary form if the distribution of the Covered Shares
         is otherwise to be made in an underwritten offering) and take such
         other actions as are reasonably required in order to expedite or
         facilitate the disposition of such Covered Shares;

                  (h) make available for inspection by any Selling Holder, any
         underwriter participating in any disposition pursuant to such
         registration statement and any attorney, accountant or other
         professional retained by any Selling Holder or underwriter
         (collectively, the "Inspectors"), all financial and other records,
         pertinent corporate documents and properties of the Parent
         (collectively, the "Records") as are reasonably necessary to enable
         them to exercise due diligence, and cause the Parent's officers,
         directors and employees to supply all information reasonably requested
         by any such Inspectors in connection with the registration statement.
         Each Selling Holder further agrees that it will, upon learning that
         disclosure of such Records is sought in a court of competent
         jurisdiction, give notice to the Parent and allow the Parent at its
         expense, to undertake appropriate action to prevent disclosure of the
         Records deemed confidential;

                  (i) in the event an offering of Registrable Securities is
         pursuant to an underwritten offering, use its best efforts to obtain a
         comfort letter or comfort letters from the Parent's independent public
         accountants in customary form and covering such matters of the type
         customarily covered by comfort letters as the managing underwriter
         reasonably requests;

                  (j) otherwise use its best efforts to comply with all
         applicable rules and regulations of the SEC, and make generally
         available to its security holders, as soon as


                                  Exhibit 14.21



          reasonably practicable, an earnings statement satisfying the
          provisions of Section 11(a) of the Securities Act and covering a
          period of twelve months, beginning within three months after the
          effective date of the registration statement;

                  (k) use its best efforts to cause all Covered Shares to be
         listed on each securities exchange on which similar securities issued
         by the Parent are then listed; and

                  (1) provide a transfer agent and registrar for all of the
         Covered Shares not later than the effective date of such registration
         statement.

          5. Indemnification.

                  (a) Indemnification by the Parent. The Parent agrees to
         indemnify and hold harmless each Selling Holder, its officers,
         directors, employees and agents, and each Person, if any, who controls
         any Selling Holder within the meaning of Section 15 of the Securities
         Act or Section 20 of the Exchange Act against any and all losses,
         claims, damages, liabilities and expenses (including reasonable costs
         of investigation) arising out of or based upon any untrue statement or
         alleged untrue statement of a material fact contained in any
         registration statement or prospectus relating to the Covered Shares, in
         any amendment or supplement thereto, in any preliminary prospectus, or
         arising out of or based upon any omission or any alleged omission to
         state therein a material fact required to be stated therein or
         necessary to make the statements therein not misleading, except insofar
         as such losses, claims, damages, liabilities or expenses arise out of,
         or are based upon, any such untrue statement or omission or allegation
         thereof based upon information furnished in writing to the Parent by
         such Selling Holder or on such Selling Holder's behalf expressly for
         use therein.

                  (b) Indemnification by the Selling Holders. Each Selling
         Holder agrees to indemnify and hold harmless the Parent, its directors
         and officers and each party, if any, who controls the Parent within the
         meaning of either Section 15 of the Securities Act or Section 20 of the
         Exchange Act to the same extent as the foregoing indemnity from the
         Parent to each Selling Holder, but only with respect to information
         furnished in writing by such Selling Holder or on such Selling Holder's
         behalf expressly for use in any registration statement or prospectus
         relating to the Registrable Securities, or any amendment or supplement
         thereto, or any preliminary prospectus.

                  (c) Conduct of Indemnification Proceedings. If any action or
         proceeding (including any governmental investigation) is brought or
         asserted against any party entitled to indemnification under clauses
         (a) or (b) above (an "Indemnified Party") in respect of which indemnity
         may be sought from any party who has agreed to provide such
         indemnification (an "Indemnifying Party"), the Indemnifying Party will
         assume the defense thereof, including the employment of counsel
         reasonably satisfactory to such Indemnified Party, and will assume the
         payment of all expenses. Such Indemnified Party will have the right to
         employ separate counsel in any such action and to participate in the
         defense thereof, but the fees and expenses of such counsel will be at
         the expense of such Indemnified Party unless (i) the Indemnifying Party
         has agreed to pay such fees and


                                  Exhibit 14.21



          expenses or (ii) the named parties to any such action or proceeding
          (including any impleaded parties) include both such Indemnified Party
          and the Indemnifying Party, and such Indemnified Party has been
          advised by counsel that there is a conflict of interest on the part of
          counsel employed by the Indemnifying Party to represent such
          Indemnified Party (in which case, if such Indemnified Party notifies
          the Indemnifying Party in writing that it elects to employ separate
          counsel at the expense of the Indemnifying Party, the Indemnifying
          Party will not have the right to assume the defense of such action or
          proceeding on behalf of such Indemnified Party; it being understood,
          however, that the Indemnifying Party will not, in connection with any
          one such action or proceeding or separate but substantially similar or
          related actions or proceedings in the same jurisdiction arising out of
          the same general allegations or circumstances, be liable for the fees
          and expenses of more than one separate firm of attorneys (together
          with appropriate local counsel) at any time for all such indemnified
          Parties). The Indemnifying Party will not be liable for any settlement
          of any such action or proceeding effected without its written consent,
          but if settled with its written consent, or if there is a final
          judgment for the plaintiff in any such action or proceeding, the
          indemnifying Party will indemnify and hold harmless such Indemnified
          Parties from and against any loss or liability (to the extent stated
          above) by reason of such settlement or judgment.

         6. Contribution. If for any reason the indemnification provided for in
the preceding Sections 5(a) and 5(b) is unavailable to an Indemnified Party as
contemplated by those Sections, then the Indemnifying Party will contribute to
the amount paid or payable by the Indemnified Party as a result of such loss,
claim, damage or liability in such proportion as is appropriate to reflect not
only the relative benefits received by the Indemnified Party and the
Indemnifying Party, but also the relative fault of the Indemnified Party and the
Indemnifying Party, as well as any other relevant equitable considerations,
provided that no Selling Holder will be required to contribute in an amount
greater than the difference between the net proceeds received by such Selling
Holder with respect to the sale of any Registrable Securities and all amounts
already contributed by such Selling Holder with respect to such claims.

         7. Participation in Underwritten Registrations. No Holder may
participate in any underwritten registration hereunder unless such Holder (a)
agrees to sell its securities on the basis provided in any underwriting
arrangements approved by the parties entitled hereunder to approve such
arrangements; and (b) completes and executes all questionnaires, powers of
attorney, indemnities, underwriting agreements and other documents reasonably
required under the terms of such underwriting arrangements and this Registration
Rights Provision. Notwithstanding the previous sentence, no Holder shall be
required to make any representations or warranties to, or make any agreements
with the Parent or any underwriter other than representations, warranties or
agreements regarding such Holder or such Holder's intended method of
distribution.

         8. Rule 144. The Parent covenants that it will file any reports
required to be filed by it under the Securities Act and the Exchange Act so as
to enable Holders to sell Common Stock without registration under the Securities
Act within the limitation of the exemptions provided by Rule 144. Upon the
request of any Holder, the Parent will deliver to such Holder a written
statement as to whether it has complied with such requirements.


                                  Exhibit 14.21



         9. Information. The Parent may require each Selling Holder to promptly
furnish in writing to The Parent such information regarding the distribution of
the Registrable Securities as it may from time to time reasonably request and
such other information as may be legally required or reasonably requested in
connection with such registration.

         10. Amended or Supplemented Prospectus. Each Selling Holder agrees
that, upon receipt of any notice from the Parent of the happening of any event
of the kind described in Section 4(f) hereof, such Selling Holder will forthwith
discontinue disposition of any Covered Shares pursuant to the registration
statement covering such Covered Shares until such Selling Holder's receipt of
the copies of the supplemented or amended prospectus contemplated by Section
4(f) hereof, and, if so directed by the Parent, each Selling Holder will deliver
to the Parent all copies, other than permanent file copies then in such Selling
Holders possession, all prospectuses covering such Covered Shares at the time of
receipt of such notice, and shall not effect any transaction with respect to any
Covered Shares except pursuant to the supplemented or amended prospectus. In the
event the Parent gives such notice, the Parent will extend the period during
which such registration statement will be maintained effective (including the
period referred to in Section 4(f) hereof) by the number of days during the
period from and including the date of the giving of notice pursuant to Section
4(f) hereof to the date when the Parent makes available to each Selling Holder a
prospectus supplemented or amended to conform with the requirements of Section
4(f) hereof.

         11. Registration Expenses. In connection with any registration
statement filed pursuant to Section 2 hereof, the Parent will pay all
registration expenses (the "Registration Expenses"), including but not limited
to: (i) all registration and filing fees, (ii) fees and expenses of compliance
with securities or blue sky laws, subject to the provisions of Section 4(d),
(including reasonable fees and disbursements of counsel in connection with blue
sky qualifications of the Covered Shares), (iii) printing expenses, (iv)
internal expenses of the Parent (including, without limitation, all salaries and
expenses of its officers and employees performing legal or accounting duties),
(v) the fees and expenses incurred in connection with the listing of the Covered
Shares, (vi) fees and disbursements of counsel for the Parent and customary fees
and expenses for independent certified public accountants retained by the Parent
(including the expenses of any comfort letters or costs associated with the
delivery by independent certified public accountants of a comfort letter or
comfort letters requested pursuant to Section 4(i) hereof), (vii) the fees and
expenses of any special experts retained by the Parent in connection with such
registration, and (viii) reasonable fees and expenses of one law firm
(designated by the Majority Selling Holders and reasonably acceptable to the
Parent) acting as counsel for the Selling Holders in connection with the
registration hereunder; provided, however, the Parent will not have any
obligation to pay any underwriting fees, discounts or commissions attributable
to the sale of Covered Shares (which will be the obligation of the Selling
Holders) or, except as otherwise provided in clause (viii) above, any
out-of-pocket expenses of the Selling Holders (or any agents who manage their
accounts) or fees and disbursements of any counsel for any underwriter in any
underwritten offering.

         12. Registration Rights. Other than pursuant to Section 10 of the
Securities Purchase Agreement, the Parent agrees that it will not enter into any
agreement or arrangements which would grant any party a right to participate in
any registration that is superior to or in


                                  Exhibit 14.21



contravention of the rights to participate set forth in this Registration Rights
Provision. To the extent the registration rights provisions contained in the
Securities Purchase Agreement conflict with this Registration Rights Provision
as they pertain to the Purchasers, the provisions in the Securities Purchase
Agreement shall apply.






                                 Exhibit 14.21







                                                                   EXHIBIT 14.11


                          TRANSACTIONS WITH AFFILIATES




                                  Exhibit 15.1




                                                                   EXHIBIT 14.21


                          FORM OF ASSUMPTION AGREEMENT








                                  Exhibit 14.21