SCHEDULE 14A INFORMATION
PROXY STATEMENT PURSUANT TO SECTION 14(a) OF THE SECURITIES
EXCHANGE ACT OF 1934 (AMENDMENT NO. )
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14a-6(e)(2))
NAME OF COMPANY
Concord Communications, Inc.
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March 7, 2002
To Our Shareholders:
2001 was an extraordinary year in both business and human terms. Through all of
the upheaval, however, Concord stayed focused on our goal of becoming the
number-one developer of integrated fault and performance management software for
high-powered information technology environments. Our focus is paying off. As
2002 begins, Concord is already winning a greater number of larger deals with
enterprises, carriers and managed service providers across many major markets
worldwide. We will continue to build on this success in 2002 because we believe
that we have the products companies need right now, and because we are the kind
of solid, visionary company businesses depend on.
Concord's industry-first integrated fault and performance software suite,
eHealth(TM) 5.0, released in 2001, was designed for the market that began
evolving in 2001 and will continue to evolve through 2002. The IT build-out has
plateaued. Customers are taking stock of their network, system and application
investments and trying to extract the most possible value from them. They need
their networks to function as reliable, high-performing platforms for new
revenue and service streams. At the same time, companies must hold down employee
headcount to control costs. Concord's products meet these needs. They work out
of the box and begin returning value immediately by detecting faults and
performance problems. Customers frequently remark that fewer employees can
manage more IT real estate with Concord products than with anything else on the
market.
Concord is positioned to win in 2002 because in 2001 we faced the same
challenges our customers are facing now. We developed the products to meet them,
and along the way we never forgot that a company has to be a good business, in
addition to having good products. Concord is a solid, reliable business partner.
We have accelerated our internal automation projects and have become more
efficient. At the same time, we continued our international expansion and we
released a steady stream of new products. Our cash and margins increased
throughout the year. We expect more good news in 2002 and beyond.
Finally, I would like to thank our employees and their families for their
dedication through this year. We would like to remember an employee lost during
a business trip in the tragedy of September 11. His family is in our thoughts
and prayers. Speaking for all our employees, I'd like to express appreciation
for the confidence shown by shareholders, customers and partners. We are excited
about the challenges and opportunities that lie ahead in 2002, and confident we
can meet them. For more information, please consult the marketing booklet, proxy
statement and Annual Report on Form 10K enclosed with this letter.
Sincerely,
/s/ Jack Blaeser
Jack Blaeser
Chairman, CEO
and President
[CONCORD LOGO]
APPLICATIONS. SYSTEMS. NETWORKS.
LEADING. INTEGRATED.
FAULT + PERFORMANCE
MANAGEMENT SOFTWARE
Germany
Australia
France
The Netherlands
Hong Kong
Singapore
Brazil
Japan
Mexico
Spain
United Kingdom
United States
South Africa
Sweden
Canada
VISION
FPO
[PICTURE OF JACK BLAESER]
CONCORD COMMUNICATIONS
JACK BLAESER
President, CEO and Chairman
Concord has the products that attract customers, keep partners satisfied, and
enhance revenue generation. Concord's integrated fault and performance software,
the eHealth(TM) Suite of products, enables IT administrators to manage and
optimize today's far-flung IT infrastructures so they are fast, available and
reliable when internal or external users need them.
Information technology doesn't just support business -- these days it is
business. The key competitive advantage of many businesses is a well-managed IT
infrastructure.
[3]
Concord believes that it is the right company with the right solutions at the
right time. The massive IT build-out of the '80s and '90s has ebbed. Now,
companies are taking stock of those IT investments to extract more value from
their applications, systems and networks. They rely on their IT infrastructure
as the backbone of their business and to generate revenue. However, spending too
much to manage IT siphons away the profits it's supposed to generate.
Companies are looking for the value that Concord's products deliver. Our
software spans applications, systems and networks with fault and performance
solutions in a single, integrated package. It prevents higher management costs
from eating up profits by giving companies the tools to manage vast IT
infrastructures with relatively few people. With these advantages in hand,
Concord is the leading integrated fault and performance management software
vendor for enterprises, managed service providers and carriers.
[4]
CONCORD COMMUNICATIONS
As IT's role in business grows, Concord is positioned to grow with it as a top
provider of integrated fault and performance technology, and as a solid,
innovative business partner. Today, thousands of customers in many industries --
pharmaceuticals, financial services, healthcare, telecommunications, government
and education -- benefit from our vision as they rely on Concord products to
deliver IT resources to end-users quickly and reliably. Our long-term vision is
of self-healing infrastructures that reliably deliver top performance with no
day-to-day firefighting. We continue to take steps to turn our vision into
reality, and we believe we have the three ingredients essential to achieving
this goal:
SOLID FINANCIAL RESULTS. We know how to run a business that provides for product
innovation, market expansion and shareholder value. We are proud of the
financial results we have achieved and encourage readers to review our annual
and quarterly financial filings with the Securities and Exchange Commission,
which are available on Concord's web site.
TECHNICAL INNOVATION. We set trends, not follow them. Our product development
staff focuses intensely on our customers' needs and strives to meet them by
integrating strategic new technologies with our existing products.
[5]
A GROWING GLOBAL MARKET. Every industry has turned its attention toward
extracting the most value from huge technology infrastructures through better
management. Concord solutions provide this value.
We believe that the combination of solid financial results, technical innovation
and a growing market make Concord the right company with the right solutions at
the right time.
/s/ John A. Blaeser
John A. Blaeser
President, CEO and Chairman
[6]
[1 STRENGTH GRAPHIC]
ENTERING 2002
[8]
CONCORD COMMUNICATIONS
"WITH eHEALTH, CONCORD IS HELPING US KEEP OUR GLOBAL NETWORK RUNNING AT PEAK
PERFORMANCE SO THAT OUR CUSTOMERS GET THE MOST FROM THEIR SERVICES."
Jack Norris, Head of Customer Service and Networks, Equant
Concord is the smart choice for companies that need integrated fault and
performance management solutions. That's largely because we have excellent
products. In addition, our solid business practices have been the cornerstone of
our business. Concord has not sacrificed business fundamentals for dreams of
hyper-growth. Our customers benefit because they depend on us to support the
products they buy today, and to develop new products for tomorrow.
Entering this year, Concord was profitable and had several quarters of steadily
improving margins. Each year since 1997, our cash reserves have improved and our
balance sheet remains debt-free. Together these contribute to stability and
allow us to fund technical innovation. Since 1997, almost 20 percent of our
revenue each year has been dedicated to product research and development. The
result of this sustained investment is that last year, 70 percent of our revenue
came from customers returning to buy more Concord software, and for a third
straight year we added more than 400 new customer accounts.
[PERCENTAGE GRAPHIC]
SP/TELCO 45%
ENTERPRISE 55%
2001
Diversity and balance are keys to our strategy.
Our customer base is balanced between the
Service Provider/Telco and Enterprise markets.
[9]
"ENTERING 2002, WE SERVED 17 ENTERPRISE VERTICAL INDUSTRIES, AND ALL OF THE TOP
GLOBAL TELCOS."
Melissa Cruz, Concord CFO
Our business strength is built on our diversified revenue sources, streamlined
internal operations and solid management leadership. Concord's diversified
customer base, divided between corporate enterprises, managed service providers
and carriers, has contributed to increased predictability and dependability in
our revenues. We entered 2002 with more than 2,600 customers in 17 different
enterprise vertical industries, including energy, pharmaceutical, financial,
manufacturing and retail companies, government agencies and all the largest
telecommunications companies around the globe. Diversified revenue makes it
easier to plan our future, reducing the risk that our business will be forced to
ride the costly ebb and flow of economic tides in particular customers'
industries.
We are geographically diversified as well. Last year our international sales
were nearing 40 percent of total revenue.
Internally, Concord places great importance on refining administrative and
product development processes. Last year, we aggressively lowered our
administrative overhead, plowing those savings into direct customer service
initiatives that improve customer response time. We also implemented new
customer management software that reduced mean time-to-customer problem
resolution. Our technical services group works to ensure that when customers
call Concord, a trained technician answers the phone and a solution is quickly
reached. The result? More efficient employees and more satisfied customers.
[PERCENTAGE GRAPH]
DIRECT 56%
INDIRECT 44%
2001
Concord's sales distribution is evenly balanced,
ensuring maximum channel distribution.
[10]
CONCORD COMMUNICATIONS
[PIE CHART]
Carrier Infrastructure and Managed Services Providers 45%
Automotive 2%
Banking 4%
Software 2%
Information Services 3%
Energy 1%
Financial 2%
Government 7%
Healthcare 2%
Hospitality 1%
Industrial 2%
Insurance 4%
Electronic Commerce 2%
Manufacturing 4%
Media 3%
Services 8%
Other 5%
Pharmaceutical 1%
Retail 2%
On the management leadership side, Concord currently boasts an executive team
with more than 100 years of collective technology experience. With knowledge
acquired at leading technology firms such as IBM, Bay Networks, GE, Prime
Computer, Sun Microsystems and Digital, Concord's management team has experience
in profitably delivering high quality technology.
These strengths enable us to be a strong business partner that some of the
world's largest companies rely on as a strategic ally.
[11]
SIEMENS BUSINESS SERVICES
CONCORD COMMUNICATIONS
FPO
[PICTURE OF WALTER EDLBERGMEIER]
Walter Edlbergmeier
Service Manager
Global Information Systems
Siemens Business Services
Siemens is one of the world's largest diversified technology and service
companies, with 460,000 employees sprawling over more than 80 countries in
Europe, North America, the Pacific Rim, South America and Africa. A massive
information technology infrastructure supports Siemens' worldwide operations,
including enterprise resource planning, financials, sales, customer care and
e-commerce applications. Siemens relies on Concord as an important strategic
partner, supporting both its internal operations and a growing managed services
program.
Deployed in the network operations centers in Germany, US and Singapore, Concord
software provides internal monitoring and management reports enabling Siemens'
operations staff to maintain maximum uptime and response for their own IT
infrastructure. Siemens' Business Services (SBS) division offers outsourced IT
services to large corporations and manages these IT infrastructures with
Concord. Siemens, already a major player in industries as diverse as automation,
health care, transportation, electronics, information technology, telephone and
telecommunications equipment, is angling for a similar commanding position in
the growing global market for managed services. Siemens expects Concord to play
a big role in reaching that goal.
[13]
"WE AND OUR CUSTOMERS SEE THE CONCORD SUITE AS THE BEST PRODUCT FOR IT FAULT AND
PERFORMANCE MANAGEMENT."
Walter Edlbergmeier
SBS's recently launched managed services business has already attracted large
multinational corporations such as BMW, Ford Motor and Osram/Sylvania. It offers
more than 100 separate managed services offerings under three practices:
consulting services, e-business solutions and Infrastructure Services. Concord
enables SBS to provide clients with strategic capacity planning management, and
uses Concord to anticipate and solve problems before they affect customers.
"We had to be able to depend on Concord as a global company," said Walter
Edlbergmeier, service manager for global information systems at SBS. "We have
offices and customers all over the world, and we needed a partner who could
support us in those countries."
[14]
CONCORD COMMUNICATIONS
"CONCORD'S PRODUCT SUITE HAD THE BEST FEATURES FOR END-TO-END MANAGEMENT, THE
SHORTEST IMPLEMENTATION TIME, OUT-OF-BOX FUNCTIONALITY, AND MULTI-VENDOR
CAPABILITY."
Walter Edlbergmeier
SBS chose Concord because no competing product offered comparable features,
Edlbergmeier said. According to Edlbergmeier, Concord's product suite had the
best features for end-to-end management, the shortest implementation time,
out-of-box functionality, and multi-vendor capability. Today, SBS supports the
entire Concord implementation with only 11 people, compared to the 100
administrators that would be needed to support a comparable management
infrastructure from a Concord competitor.
"We and our customers see the Concord suite as the best product for IT fault and
performance management," he said. Edlbergmeier credits Concord with a key role
in landing the business to manage BMW's complete IT infrastructure, which was an
important account for SBS. "We really needed help from Concord to move fast
enough to win the BMW deal," he said. "BMW asked about our relationship with
Concord, because Concord was going to be a big part of our solution for them. If
BMW was convinced about the SBS and Concord cooperation they would sign -- and
they did."
[15]
"WE HAVE BUILT A STRATEGIC PARTNERSHIP WITH CONCORD. WE GET INSTANT HELP
DESIGNING CUSTOM SOLUTIONS FOR INDIVIDUAL CUSTOMERS."
Walter Edlbergmeier
"We have built a strategic partnership with Concord," Edlbergmeier said. "We get
instant help designing custom solutions for individual customers. We view
Concord in a good market position and its roadmap allows us to see what is going
on in product development and what features are to come. We can be sure to see
future development of Concord's products."
[16]
[2 INNOVATION GRAPHIC]
LEADING THROUGH
TECHNICAL INNOVATION
[18]
CONCORD COMMUNICATIONS
"IN ORDER TO SUCCEED, SOFTWARE VENDORS MUST INTEGRATE FAULT AND PERFORMANCE INTO
A SINGLE PLATFORM."
Yankee Group, Dec. 2001
Technology leadership comes from listening to your customers and creating
innovative solutions to meet their needs.
Our product development goal is to eliminate the complexity of IT fault and
performance management through technical innovation. Every step we take toward
that goal is a gain for our customers, who can spend more time running their
businesses and less time managing their information technology. That's what they
need as their IT infrastructures get more and more complex -- even as they have
to hold the line on spending to manage them.
Well before other software companies thought about combining fault and
performance management in a single product, we knew from listening to our
customers that they needed a new management solution, different from anything on
the market. It had to combine their crucial management tools -- fault and
performance -- in an integrated product that spanned applications, systems and
networks. Concord acquired systems and application technology to compliment its
existing strength in network performance management. Then, unlike software
vendors that loosely couple products together under a framework name, Concord
invested heavily to integrate its products so they work smoothly out of the box
and begin returning on investment as soon as possible. Concord raised the
offering to a new level by developing an integrated fault management solution,
spanning applications, systems and networks. The result is Concord's eHealth
Suite of products, the world's first integrated fault and performance management
software.
[19]
[LIVE STATUS GRAPHIC]
Concord's innovative NOC display -- called Live Status(TM) -- allows customers
to see a high level business view of the infrastructure that combines fault and
performance data across applications, systems and networks. Live Status reduces
mean time to repair by enabling faster identification of underlying failures.
Concord took this approach because customers have no patience with endless
deployment cycles and integration projects to make software work. To us,
software that works out of the box is basic, not a bonus. Our customers are too
busy running their businesses to learn ours, just so they can get our software
to do what they bought it to do.
Customers tell us that fewer employees can manage more IT real estate with
Concord products than with anything else on the market. Since eHealth manages
fault and performance end-to-end, our customers get double the value when they
use Concord.
[20]
CONCORD COMMUNICATIONS
In an age of broken technology promises by IT management vendors, Concord
customers often remark that Concord software "just works." We believe this
statement shows that Concord products fulfill customers' previously unmet
expectations for short time-to-value from their products. Concord customers have
implemented the full suite of eHealth products in an average of less than two
days. Our interfaces are designed so IT staff can quickly learn to operate them.
To create such easy-to-use products, Concord's engineers learn customers' needs
through on-site installations, beta tests, service visits, user meetings and
training programs. We hear their problems first-hand and translate those needs
into products; from their mouths to our code. Concord's ability to transform
customers' needs into workable products has helped us steadily progress toward
our goal of being the leading fault and performance management software vendor
for enterprises, managed service providers and carriers.
Customers and partners depend on their software providers to drive forward with
a vision for solving tomorrow's problems. Concord has already demonstrated we
can do that with development of our eHealth software, and we are committed to
continuing to do so by understanding our customers' businesses and investing our
capital and resources in products that let customers focus on their business.
[INVESTMENT RETURN GRAPH]
AVERAGE PAYBACK PERIOD 6 MONTHS
AVERAGE DAYS TO IMPLEMENT 2
2001
Findings from a report entitled "A Return on
Investment Analysis of Concord's eHealth Suite",
prepared from in-depth interviews of Concord customers.
Nervewire 2001
[21]
BOOZ ALLEN HAMILTON
CONCORD COMMUNICATIONS
FPO
[PICTURE OF TRENT GIBSON AND STEVE KONING]
Booz Allen Hamilton
Enterprise Systems Management (EMS) team
Trent Gibson and Steve Koning
Booz Allen Hamilton is one of the world's top consulting companies, selling
strategic and technical knowledge to government and top-tier international
businesses in Europe, North America, South America, Africa, Asia and the Pacific
Rim. In the consulting business, information sharing and communication is a
strategic advantage. Booz Allen Hamilton's 11,000 worldwide consultants depend
on a global IT infrastructure to do business. If any part of the company's
network, systems or applications slow down or fail, the responsible team or
staff member needs to know quickly so that corrective action can be taken.
The four-person 'Enterprise Systems Management' (EMS) team -- Steve Koning,
Trent Gibson, Basam Hasan and Steve Horvath -- are responsible for the tools
used to monitor Booz Allen's IT infrastructure. While the team has traditionally
focused on detecting failures or problems when they occur, the team's focus is
starting to shift to anticipation of problems that affect end users before they
happen. Concord products make this easier. The team uses the integrated Concord
eHealth(TM) Suite of products -- including Concord's latest technology,
integrated Application Response(TM). "We use Concord to look at our network,
virtually every application, database and our application servers," said Gibson,
a lead applications engineer. He continued, "Nothing else we do matters unless
our availability and response time is good for the end users."
[23]
"WE USE CONCORD TO LOOK AT OUR NETWORK, VIRTUALLY EVERY APPLICATION, DATABASE
AND OUR APPLICATION SERVERS."
Trent Gibson
The EMS team supports critical applications such as human resources, financials
and time and expense reporting for 100 Booz Allen Hamilton offices all over the
world. With a small group managing this massive IT infrastructure, leveraging
resources and ease of use is key. These were major reasons Booz Allen Hamilton
originally chose eHealth products in 1997. Concord clinched Booz Allen
Hamilton's business by meeting a challenge from the CIO to install the product
on Monday and deliver useful information by Friday.
Gibson said, "We need something that maintains itself. With just the four of us
maintaining all our monitoring tools, we don't have time to do a lot of
configuration. We need our management tools to discover a device quickly and
start polling it."
[24]
CONCORD COMMUNICATIONS
"CONCORD'S NEWEST TECHNOLOGIES ARE GEARED TO HELP SOLVE PROBLEMS FROM THE USER
PERSPECTIVE."
Steve Koning
Since that time, Booz Allen Hamilton has expanded from networks to systems to
applications with Concord's integrated eHealth suite. Most recently the team has
started using the integrated Application Response module which identifies and
isolates problems affecting Booz Allen consultants by monitoring actual response
times across components of the IT infrastructure -- as the consultant sees it.
This also helps Koning's team troubleshoot problems as well. If Application
Response indicates that end user transactions traverse the system and network
segments quickly, the team knows to focus on the application itself. The
long-range goal for Booz Allen Hamilton's IT management is to improve
application performance by focusing on the end-user experience, rather than on
conventional metrics.
[25]
"THE WHOLE NOTION OF END USER RESPONSE IS IMPORTANT TO US. WE CAN TELL FROM
VIRGINIA THAT OUR LONDON SERVER HAS BEEN UP 100 PERCENT OF THE TIME, YET END
USERS OF THAT SERVER CAN STILL SAY THEY'RE GETTING LOUSY PERFORMANCE."
Steve Koning
Although conventional metrics indicate that an application is "available," or
running properly on its server, it may not be "reachable," meaning an end user
cannot access the application, or the application may be performing very slowly.
"The whole notion of end user response is important to us. We can tell from
Virginia that our London server has been up 100 percent of the time, yet end
users of that server can still say they're getting lousy performance," Koning
said. Concord's newest technologies are geared to help solve problems from the
end user perspective. He continued, "Application response is very important to
us. While what's happening from the box's perspective is important, we really
want to know how things are performing from the end user's perspective. Concord
allows us to say 'response has been the same for a month and we have not seen
any anomalies,' or it shows us we do have a real problem. Concord is taking us
closer to the end user perspective."
[26]
[3 OPPORTUNITY GRAPHIC]
CAPITALIZING ON OUR STRENGTH
TO EXPAND MARKET SHARE
[28]
CONCORD COMMUNICATIONS
"CONCORD HAS PUSHED THE ENVELOPE AND HAS CONTINUED TO DEVELOP LEADING
TECHNOLOGIES."
Dimension Data Managed Service Provider
Strategic business and product development initiatives have positioned Concord
to grab larger shares of markets where it is already established. Concord builds
on its traditional strengths to meet new market needs, which makes us more
valuable to existing customers and helps attract new ones. Concord's eHealth
Suite meets an emerging need for integrated fault and performance management.
Adding integrated Application Response to eHealth made Concord the only company
that can address today's need for end-to-end IT infrastructure management, from
applications to systems to networks.
Concord's market is comprised of companies in every industry and geography that
have massive new IT infrastructures they depend on to attract new revenue. The
eHealth Suite provides the management tools companies needed to make their
applications, systems and networks reliable and work at peak performance. If
companies spend on management only a fraction of what they did on
infrastructure, Concord's market opportunity would be huge.
[29]
[WORLD MAP GRAPHIC]
47 OFFICES IN 15 COUNTRIES, PLUS RESELLERS THAT SPAN THE GLOBE COVERING 50 MORE
COUNTRIES.
Germany
Australia
France
The Netherlands
Hong Kong
Singapore
Brazil
Japan
Mexico
Spain
United Kingdom
United States
South Africa
Sweden
Canada
We have gone after our opportunities full throttle in our quest to be the market
leader. Concord is a global company with growing operations in major
international markets. Last year we added sales offices in Asia, Latin and South
America, and Southern Europe, for a total of 47 offices in 15 countries across
the globe including Germany, Australia, France, The Netherlands, Hong Kong,
Singapore, Brazil, Japan, Mexico and Spain. We sell in multiple currencies and
our product is available in several languages.
Our global offensive is targeted at neutralizing point software vendors while
allowing the world's leading companies to standardize on Concord software.
Building on our successful expansion of operations in Europe, Latin America and
the Pacific Rim, we expect to expand into China, India and new European and
South American markets.
[30]
CONCORD COMMUNICATIONS
Concord's product development has consistently been in sync with market demands.
Our September 2001 release of eHealth 5.0, for example, included integrated
Application Response to meet growing demand for end-to-end fault and performance
management. This investment in a nascent market allows Concord to enter 2002
with the only IT management software that combines analysis of end user
experiences at the desktop with industry-leading solutions for networks and
systems. eHealth 5.0 is the only product that can model the full user experience
from the desktop to the server and back. As we expected, this market is moving
out of the embryonic stage into a growth stage -- and Concord is the only vendor
well positioned to capitalize on this integrated need.
[2001 REVENUE BY REGION BAR GRAPH]
Dollars (millions)
INTERNATIONAL 36%
NORTH AMERICA 64%
[31]
FLUOR CORPORATION
CONCORD COMMUNICATIONS
FPO
[PICTURE OF ANTHONY HERNANDEZ AND ARTHUR PALS]
Fluor Corporation
Technical Services Group
Anthony Hernandez and Arthur Pals
California-based Fluor Corporation is a Fortune 500 engineering, procurement,
construction and maintenance company that develops world-class projects for
multiple industries across six continents. The company serves customers in
industries as diverse as energy and chemicals, manufacturing, microelectronics,
telecommunications and transportation. Fortune magazine recently named Fluor as
the world's most admired company among engineering and construction companies.
Engineering industry publications consistently rank Fluor as one of the world's
three top contractors and one of the top design firms.
Fluor is a leader in information technology. Designing, building and maintaining
complex projects demands fast, reliable information technology to serve more
than 50,000 professionals worldwide. Fluor's IT infrastructure runs in excess of
300 applications -- everything from computer-aided design for engineers to
enterprise applications like voice over IP, SAP and Citrix. The company's
professionals also produce a steady stream of home-grown applications and
modifications of packaged applications for customers and internal use. Fluor
employees of every level -- engineering, business, management -- depend on
local- and wide-area networks to access these applications every day.
[33]
"CONCORD IS A SUPERIOR TOOL IN ITS ABILITY TO PROVIDE RICH DATA...WE CAN
CONFIGURE JUST ABOUT ANY REPORT WITH eHEALTH."
Anthony Hernandez
Fluor's technical services group uses the Concord eHealth(TM) Suite to monitor
who accesses applications and whether applications are available and working at
peak performance. eHealth helps Fluor quickly determine if it is the network or
the application itself that is eroding application performance. Fluor originally
brought Concord in during a company-wide software deployment, and kept using the
eHealth application after the deployment.
Fluor made the Concord eHealth Suite a key component of an enterprise-wide IT
network management system because eHealth's reporting, scalability and
end-to-end reach exceeded other products. eHealth's ability to provide detailed
reports spanning applications, systems and networks was a key difference that
won over Fluor initially and helped ensure an ongoing role for Concord.
[34]
CONCORD COMMUNICATIONS
"I LOOK TO DO BUSINESS WITH COMPANIES I THINK WILL BE AROUND FOR A LONG TIME."
Arthur Pals
"The Concord eHealth Suite is a superior tool in its ability to provide rich
data," said Anthony Hernandez, Fluor systems engineer. "We can configure just
about any report with eHealth. Also, we found other tools we were using did not
scale the way eHealth did. Now we have a global tool that can support our
growth."
Concord's products are now installed within Fluor for worldwide usage as an
enterprise tool that local groups can use to improve their operations. Concord's
eHealth Suite has helped Fluor consolidate IT information gathered from local
sites to enterprise systems and deliver it back to local groups in report form.
Fluor intends to expand the use of the information eHealth gathers to help local
project managers specify service level agreements (SLAs) with customers. This
effort will also include working with local managers to use those reports during
customer meetings as a tool to demonstrate application performance problems,
which often can help diffuse difficult situations.
[35]
"eHEALTH SUITE CAN GRAB ALL THE INFORMATION WE NEED OFF THE NETWORK AND PROVIDE
INSIGHT."
Arthur Pals
Arthur Pals, Enterprise Wide Area Network Manager for Fluor said, "In addition
to their products, Concord has the qualities that I look for in a strategic
partner, increasing their chances of long-term success at Fluor."
"I look to do business with companies I think will be around for a long time. I
especially look at their investments in products, training and processes," Pals
said. "eHealth Suite can grab all the information we need off the network and
provide insight. Concord has all the ingredients, from client agent to server
agent, to polling servers, routers and response mechanisms. They have a lot to
offer their customers. We have also seen Concord take input from Fluor and
develop other product features. I like that because it shows me that Concord
listens to their customers."
[36]
[4 LEADERSHIP GRAPHIC]
FPO
[CONCORD MANAGEMENT TEAM PICTURE]
CONCORD COMMUNICATIONS
Concord Management Team (from left to right)
Kevin Conklin
Fred Engel
Ellen Kokos
Jack Blaeser
Melissa Cruz
John Hamilton
CONCLUSION
Concord's eHealth Suite of products enables companies to run their IT
infrastructures reliably and at peak performance in a single, integrated fault
and performance product that spans applications, systems and the networks that
connect them. Concord is a proven, reliable partner to thousands of companies in
dozens of industries all over the world. As more companies focus on extracting
value from their IT investments, Concord expects to see its role grow ever more
strategic, and with it, its reputation for innovation, leadership and customer
service.
[39]
BOARD OF DIRECTORS
John A. Blaeser
President, Chief Executive Officer
and Chairman
Concord Communications, Inc.
Frederick W. Bolander
Managing Director
Gabriel Venture Partners
Richard M. Burns, Jr.
Officer
Charles River Ventures
Deepak Kamra
General Partner
Canaan Partners
Robert M. Wadsworth
Managing Director
HVP Partners, LLC
EXECUTIVE OFFICERS
John A. Blaeser
President, Chief Executive Officer
and Chairman
Kevin J. Conklin
Executive Vice President,
Business Development
Ferdinand Engel
Executive Vice President, Engineering,
Chief Technology Officer
Melissa Cruz
Executive Vice President, Business Services,
Chief Financial Officer and Treasurer
John F. Hamilton
Executive Vice President, Worldwide Sales
and Technical Services
Ellen R. Kokos
Executive Vice President, Marketing
CORPORATE INFORMATION
Corporate Headquarters
400 Nickerson Road
Marlboro, MA 01752
Telephone: (508) 460-4646
Fax (508) 481-9772
www.concord.com
FORM 10-K
A copy of the Company's Form 10-K filed with the Securities and Exchange
Commission and additional copies of the Annual Report may be obtained upon
request to:
Investor Relations
400 Nickerson Road
Marlboro, MA 01752
or by visiting our Web page at
www.concord.com
ANNUAL MEETING
The Annual Meeting of Stockholders of the Company will be held on April 24, 2002
at our corporate offices.
COMMON STOCK
Common stock of Concord Communications, Inc. is traded on the Nasdaq National
Market under the symbol "CCRD."
INDEPENDENT AUDITORS
Arthur Andersen LLP
Boston, MA
TRANSFER AGENT
Fleet National Bank
c/o EquiServe
150 Royall Street
Canton, MA 02021
Shareholder Inquiries:
(781) 575-3120
www.Shareholder-equiserve@equiserve.com
Printed 3/14/02
[40]
This document contains forward-looking statements, including express or implied
statements regarding the Company's future market opportunities and financial
performance, the future success of the Company's business strategies, and the
Company's future technological developments. These statements are neither
promises nor guarantees, but involve risks and uncertainties that could cause
actual results to differ materially from those in the forward-looking
statements, including without limitation risks relating to the magnitude and
duration of the current economic slowdown and its impact on the software,
networking, and telecommunication industries; uncertainties involving our
customers' ability to obtain funding and the resulting potential delay of
customer purchasing decisions; risks of continued operating losses;
uncertainties involving the ability to attract and retain quality professional
employees; uncertainties involving intellectual property rights and litigation;
uncertainties involving litigation in general; risks in technology development
and commercialization; risks in product development and market acceptance of and
demand for the Company's products; risks associated with competition and
competitive pricing pressures; risks associated with international sales; and
other risks discussed in the Company's annual report filed with the SEC on Form
10-K for the year ended December 31, 2001. Readers should not place undue
reliance on any such forward-looking statements, which speak only as of the date
of this document. The Company disclaims any obligation to publicly update or
revise any such statements to reflect any change in Company expectations or in
events, conditions, or circumstances on which any such statements may be based.
(C) 2002 Concord Communications, Inc. All Rights Reserved.
Principle photography by Matthew McKee
Photo of Walter Edlbergmeier by Eva Nieberle
Photo of Anthony Hernandez and Arthur Pals by Quinn Yarborough
concord.com
Corporate Headquarters
Concord Communications, Inc.
North America
400 Nickerson Road
Marlboro, MA 01752
CCR-MB-02
T1-0202-0006 RD21402