SCHEDULE 14A
                                 (RULE 14a-101)

                     INFORMATION REQUIRED IN PROXY STATEMENT

                            SCHEDULE 14A INFORMATION

                    PROXY STATEMENT PURSUANT TO SECTION 14(a)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

Filed by the Registrant                           [X]
Filed by a Party other than the Registrant        [ ]

Check the appropriate box:

[ ]   Preliminary Proxy Statement         [ ]   Confidential, for Use of the
                                                Commission only (as permitted
                                                by Rule 14a-6(e)(2))
[X]   Definitive Proxy Statement
[ ]   Definitive Additional Materials
[ ]   Soliciting Material Pursuant to Rule 14a-11(c) or Rule 14a-12

                               MRO SOFTWARE, INC.
                (Name of Registrant as Specified In Its Charter)

                                 NOT APPLICABLE
     ----------------------------------------------------------------------
    (Name of Person(s) Filing Proxy Statement, if other than the Registrant)

Payment of Filing Fee (Check the appropriate box):

[X] No fee required.

[ ]   Fee computed on table below per Exchange Act Rules 14a-6(i)(1) and 0-11.

      (1)   Title of each class of securities to which transaction applies:

      (2)   Aggregate number of securities to which transaction applies:

      (3)   Per unit price or other underlying value of transaction computed
            pursuant to Exchange Act Rule 0-11 (set forth the amount on which
            the filing fee is calculated and state how it was determined):

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[ ]   Fee paid previously with preliminary materials.

[ ]   Check box if any part of the fee is offset as provided by Exchange Act
      Rule 0-11(a)(2) and identify the filing for which the offsetting fee
      was paid previously. Identify the



      previous filing by registration statement number, or the form or schedule
      and the date of its filing.

      1)    Amount Previously Paid:

      2)    Form, Schedule or Registration Statement no.:

      3)    Filing Party:

      4)    Date Filed:

                                    * * * * *


                               MRO SOFTWARE, INC.

                         ANNUAL MEETING OF STOCKHOLDERS

                                  MARCH 8, 2005

      Notice is hereby given that the Annual Meeting of Stockholders of MRO
Software, Inc. (the "Company") will be held at the offices of the Company, 100
Crosby Drive, Bedford, Massachusetts 01730 on Tuesday, March 8, 2005, beginning
at 10:00 A.M., local time, for the following purposes:

      1.    To elect Norman E. Drapeau, Jr., Richard P. Fishman and David N.
            Campbell as Class III Directors of the Company for a term of three
            years;

      2.    To approve an amendment to the Company's Amended and Restated 1999
            Equity Incentive Plan to increase the number of shares issuable
            thereunder by an additional 1,200,000 shares; and

      3.    To ratify the appointment of PricewaterhouseCoopers LLP as the
            Company's independent registered public accounting firm for the
            current fiscal year ending September 30, 2005.

      The Board of Directors has fixed the close of business on Thursday,
January 20, 2005, as the record date for the determination of the stockholders
of the Company entitled to notice of, and to vote at, said Meeting and any
adjournment thereof. Only stockholders of record on such date are entitled to
notice of, and to vote at, said Meeting or any adjournment thereof.

                                    By Order of the Board of Directors,

                                    /s/ Craig Newfield
                                    Craig Newfield
                                    Vice President, General Counsel & Secretary

Bedford, Massachusetts
January 28, 2005

                             YOUR VOTE IS IMPORTANT

          PLEASE SIGN AND RETURN THE ENCLOSED PROXY, WHETHER OR NOT YOU
                           PLAN TO ATTEND THE MEETING.



                               MRO SOFTWARE, INC.
                                100 CROSBY DRIVE
                          BEDFORD, MASSACHUSETTS 01730
                                 (781) 280-2000

                                 PROXY STATEMENT

                         ANNUAL MEETING OF STOCKHOLDERS
                                  MARCH 8, 2005

      This Proxy Statement and the enclosed form of proxy are being mailed to
stockholders on or about February 1, 2005 in connection with the solicitation by
the Board of Directors of MRO Software, Inc., a Massachusetts corporation (the
"Company"), of proxies to be used at the Annual Meeting of Stockholders of the
Company, to be held on Tuesday, March 8, 2005, and at any and all adjournments
thereof (the "Annual Meeting"). When proxies are returned properly executed, the
shares represented will be voted in accordance with the stockholders'
directions. Stockholders are encouraged to vote on the matters to be considered.
If no choice has been specified by a stockholder with respect to a proposal as
to which the Board of Directors has made a recommendation, however, the shares
covered by any executed proxy will be voted as indicated in this proxy
statement. Any stockholder may revoke his proxy at any time before it has been
exercised.

      The Board of Directors of the Company has fixed the close of business on
Thursday, January 20, 2005, as the record date for the determination of the
stockholders of the Company entitled to notice of, and to vote at, the Annual
Meeting. Only stockholders of record on such date are entitled to notice of, and
to vote at, the Annual Meeting. At the close of business on the record date,
there were issued and outstanding 25,235,808 shares of the Company's Common
Stock, $.01 par value ("Common Stock"). Each share of Common Stock outstanding
on the record date will be entitled to cast one vote on each proposal.

                         QUORUM AND TABULATION OF VOTES

      The By-Laws of the Company provide that the holders of a majority of
shares of Common Stock issued and outstanding and entitled to vote will
constitute a quorum at the Annual Meeting. Shares of Common Stock represented by
a properly signed and returned proxy will be treated as present at the Annual
Meeting for purposes of determining a quorum. In general, votes withheld from
any nominee for election as director, abstentions (if applicable) and broker
"non-votes" (if applicable) are counted as present or represented for purposes
of determining the presence or absence of a quorum for the Annual Meeting. A
"non-vote" occurs when a broker or nominee holding shares for a beneficial owner
votes on one proposal, but does not vote on another proposal.

      The affirmative vote of a plurality of the shares of Common Stock properly
cast at the Annual Meeting will be necessary to elect each Class III Director
(Proposal One). Votes "withheld" from director-nominees, and broker "non-votes"
will not be included in calculating the number of votes cast for election of the
Class III Directors. The affirmative vote of a majority of the shares of Common
Stock properly cast at the Annual Meeting will be necessary to approve the
increase in the number of shares authorized for issuance under the Company's
Amended and Restated 1999 Equity Incentive Plan (Proposal Two), and to ratify
the selection of PricewaterhouseCoopers LLP as the Company's independent
registered public accounting firm for the fiscal year ending September 30,



2005 (Proposal Three). Abstentions and broker "non-votes" will not be included
in calculating the number of votes cast on Proposals Two and Three.

      Votes will be tabulated by the Company's transfer agent, EquiServe Trust
Company, N.A. The vote on each matter submitted to stockholders will be
tabulated separately.

                                  PROPOSAL ONE
                              ELECTION OF DIRECTORS

      The Company has a Board of Directors consisting of seven directors,
divided into three classes, as nearly equal in size as practicable, referred to
as Class I, Class II and Class III.

      The terms of the Company's Class I Directors, Robert L. Daniels and John
A. McMullen, will expire at the annual meeting to be held in March 2006. Mr.
Daniels and Mr. McMullen were most recently re-elected in March 2003. The terms
of the Company's Class II Directors, Stephen B. Sayre and Alan L. Stanzler, will
expire at the annual meeting to be held in March 2007. Mr. Sayre and Mr.
Stanzler were most recently re-elected in March 2004. The terms of the Company's
Class III Directors, Norman E. Drapeau, Jr., Richard P. Fishman and David N.
Campbell, will expire at the Annual Meeting. Mr. Drapeau and Mr. Fishman were
most recently re-elected in March 2002. On December 14, 2004, the Board of
Directors voted to increase the size of the Board from six to seven, and
appointed Mr. Campbell as a director in Class III to fill the vacancy so
created, effective December 15, 2004. Mr. Campbell is standing for election by
stockholders at the Annual Meeting. Mr. Campbell was recommended to the
Nominating Committee for consideration as a candidate for the Board by an
independent director; see "CORPORATE GOVERNANCE - Process for Identifying and
Evaluating Candidates for Election to the Board", below. The Directors in each
Class serve for a term of three years and until their successors are duly
elected and qualified. As the term of one Class expires, a successor director or
directors for that Class are elected at the annual meeting of stockholders for
that year.

      The full Board of Directors has nominated each of Messrs. Drapeau, Fishman
and Campbell for election to an additional three-year term as a Class III
Director. Messrs. Drapeau, Fishman and Campbell have each agreed to serve if
elected, and the Company has no reason to believe that any of them will be
unable to serve. In the event that Messrs. Drapeau, Fishman or Campbell is
unable or declines to serve as a director at the time of the Annual Meeting,
proxies will be voted for such other nominee as is then designated by the Board.

      Unless authority to do so has been limited in a proxy, it is the intention
of the persons named as proxies to vote the shares represented by the proxy FOR
the election of Mr. Drapeau, Mr. Fishman and Mr. Campbell as Class III
Directors.

      THE BOARD OF DIRECTORS RECOMMENDS THAT YOU VOTE FOR THE ELECTION OF MR.
DRAPEAU, MR. FISHMAN AND MR. CAMPBELL AS CLASS III DIRECTORS.

                                       2


                        DIRECTORS AND EXECUTIVE OFFICERS

      The directors and executive officers of the Company are as follows:



NAME                              AGE       POSITION
- --------------------------      -------     -----------------------------------------------------------------
                                      
Norman E. Drapeau, Jr. (1)        44        President, Chief Executive Officer and Director - Class III

Robert L. Daniels (1)             62        Chairman of the Board - Class I

Peter J. Rice                     52        Executive Vice President - Finance and Administration, Chief
                                            Financial Officer and Treasurer

Richard A. Cahill (2)             49        Executive Vice President - Worldwide Sales

Patricia C. Foye                  49        Executive Vice President - Global Marketing & Strategic Alliances

William J. Sawyer                 58        Executive Vice President- Operations

John W. Young                     52        Executive Vice President - Products and Technology

Craig Newfield                    45        Vice President, General Counsel and Secretary

David N. Campbell                 63        Director - Class III

Richard P. Fishman (3)(4)         58        Director - Class III

John A. McMullen (3)(4)(5)        63        Director - Class I

Stephen B. Sayre (1)(5)           53        Director - Class II

Alan L. Stanzler (5)              61        Director - Class II


- -------------------
(1) Member of the Strategic Advisory Committee

(2) Mr. Cahill's employment commenced on January 18, 2005.

(3) Member of the Compensation Committee

(4) Member of the Nominating Committee

(5) Member of the Audit Committee

      NORMAN E. DRAPEAU, JR. joined the Company in 1982 as an applications
analyst. Since that time, he has held various positions with the Company,
including, from 1984 to 1987, that of Manager of Customer Support and from 1989
through 1991, that of Director, Product Marketing. In 1991, Mr. Drapeau was
appointed Vice President, Corporate Marketing, in 1992 was appointed Vice
President - Americas and in July 1996 was appointed Executive Vice President -
Worldwide Sales and Marketing, serving in that capacity until January 1998. In
January 1998, Mr. Drapeau was appointed Executive Vice President and Chief
Operating Officer and was also elected a director of the Company. In May 1998,
Mr. Drapeau was elected President and Chief Executive Officer. Mr. Drapeau
serves on the Board of Directors of Authoria, Inc., a provider of strategic
human capital management solutions.

      PETER J. RICE joined the Company in 2000 as Executive Vice President of
Finance and Administration, Chief Financial Officer, and Treasurer of the
Company. From 1998 to 2000, Mr. Rice was Vice President of Finance and
Administration, Chief Financial Officer, and Treasurer of Interleaf, Inc., a
developer of e-publishing and e-content software products. From 1995 to 1998,
Mr. Rice was Vice President, Chief Financial Officer and Treasurer of Media 100,
Inc., a provider of digital media and content design, and creation and delivery
tools. From 1990 to 1995, Mr. Rice was

                                       3


Vice President, Corporate Controller and Chief Accounting Officer of M/A Com,
Inc. Prior thereto, Mr. Rice held senior financial management positions at
Apollo Computer and Atex, Inc.

      RICHARD A. CAHILL joined the Company in January 2005 as Executive Vice
President of Worldwide Sales. From August, 1998 until January 2005 Mr. Cahill
held a series of senior management positions at Remedy Corporation and its
successors in interest. Remedy Corporation was sold to Peregrine Systems in June
2001. Following Peregrine's bankruptcy in December 2001, Remedy's assets were
purchased by BMC Software, Inc. in late 2002. From the fourth calendar quarter
of 2003 to the present Mr. Cahill served as Vice President of Worldwide Sales
and Services for the Remedy business. Prior thereto, from 2002 to 2003 he served
as Vice President and General Manager for Europe, Middle East & Africa; from
2001 to 2002 he served as Vice President of European Operations; from 2000 to
2001 he served as Vice President of Worldwide Professional Services; and from
1998 to 2000 he served as Director of EMEA Operations.

      PATRICIA C. FOYE joined the Company in July 2001 as Executive Vice
President, Global Marketing and Strategic Alliances. From September 2000 to June
2001, Ms. Foye was Vice President, Worldwide Sales and Marketing for HMS
Software, Inc., an application software company centered in the aerospace
defense markets. From May 1999 to May 2000, Ms. Foye was President of
Allenbrook, Inc., a private firm focused on the development of policy management
system for insurance and financial markets. From 1998 to 1999, Ms. Foye was Vice
President and General Manager of QAD, Inc., leading the Electronics and
Industrial business segment, the largest vertical business for QAD. From 1994 to
1998, Ms. Foye held senior management positions at Digital Equipment
Corporation, a hardware and software vendor and Marcam Corporation, an ERP
applications vendor.

      WILLIAM J. SAWYER joined the Company in 1978 as an applications consultant
and served in various sales and services positions from 1978 to 1984. Mr. Sawyer
was a Vice President of the Company from 1984 to 1990 and Executive Vice
President from 1990 until November 1997. In November 1997, Mr. Sawyer left the
Company and joined Peritus Software Services, Inc., a software application
company, as Vice President, Operations. Mr. Sawyer rejoined the Company in
October 1998 as Executive Vice President, Operations.

      JOHN W. YOUNG originally joined the Company in 1985 and served until 1988
as MAXIMO Product Manager. From 1988 to 1992, Mr. Young was Vice President of
Sales of Comac Systems Corporation, a software application company. In 1992 he
rejoined the Company as Director of MAXIMO Product Design, was appointed Vice
President - Research and Development of the Company in 1995 and was appointed
Executive Vice President - Products and Technology of the Company in 1998. Mr.
Young serves on the Board of Directors of NSI Software, Inc., a vendor of data
protection software.

      CRAIG NEWFIELD joined the Company as Vice President, General Counsel and
Secretary in September 2000. From October 1997 through August 2000, Mr. Newfield
was Vice President, General Counsel and Clerk of Interleaf, Inc., a developer of
e-publishing and e-content software products. From April 1996 through September
1997, Mr. Newfield was General Counsel and Secretary of OneWave, Inc., since
renamed Primix Solutions, an IT service provider. From February 1993 to April
1996, Mr. Newfield served as in-house counsel for Marcam Corporation.

                                       4



      ROBERT L. DANIELS founded the Company in 1968, and has been a director
since that time. Commencing in 1968, Mr. Daniels served as Executive Chairman
of the Board, Chief Executive Officer and President. He relinquished the title
of President in 1995, and resigned as CEO and Chairman in August 1996. From May
1998 to March 2004, Mr. Daniels served as Executive Chairman, and since March
2004 he has served as Chairman of the Board. He resigned as an employee of the
Company in November 2004.



      DAVID N. CAMPBELL was appointed to the Board effective December 15, 2004.
Mr. Campbell is currently Managing Director of Innovation Advisors, Inc., an
investment bank serving middle market technology companies. Mr. Campbell served
as Chairman and Chief Executive Officer of Xpedior from September 1999 through
November 2000. A majority interest in Xpedior was acquired by PSINet, Inc. in
June 2000, and both PSINet and Xpedior filed for bankruptcy protection in April
2001. From January 1999 to September 1999, Mr. Campbell was President of GTE
Technology Organization, the centralized technology unit of GTE Incorporated.
From 1995 to January 1999, Mr. Campbell served as President of BBN Technologies,
the internet technology development and services organization of BBN
Corporation, which was acquired by GTE in 1997. Mr. Campbell is also a director
of Tektronix, Inc., Gibraltar Industries, Inc., Apropos Technology, and
Powersteering Software.


      RICHARD P. FISHMAN has served as a director since March 1999. Mr. Fishman
is currently Senior Managing Partner of MAF Capital Partners, a venture capital
firm. From 1998 to 2002, Mr. Fishman was Executive Vice President at MacAndrews
& Forbes Group, Inc., where he was responsible for venture capital investing.
From 1995 to 1997, Mr. Fishman served as Managing Director of GeoPartners
Research, Inc., a strategy and management-consulting firm, where he headed the
firm's venture capital activities. Mr. Fishman served as President and Chief
Executive Officer of Thinking Machines Corporation from 1993 to 1994 and was a
partner at the law firm of Milbank, Tweed, Hadley & McCoy from 1987 until 1993.

      JOHN A. MCMULLEN has served as a director since April 2000. Mr. McMullen
is the Managing Principal of Cambridge Meridian Group, Inc., a
strategy-consulting firm that serves Fortune 500 and technology-based companies,
with which he has been employed since 1985. Mr. McMullen taught business
strategy at Harvard Law School from the mid 1980's to 1990 and, as one of the
original members of CMGI's Board of Directors, served on that Board from 1988
through 1999. In addition, he currently serves on the boards of two private,
technology-oriented companies, and is an advisor to two others. From 1993 to
1997 he was an informal advisor to former Senator Bill Bradley (NJ). He ran for
the United States Senate from Vermont in 2004.

      STEPHEN B. SAYRE has served as a director since September 1998. Mr. Sayre
is currently the Vice President of Marketing for Watchfire Corporation, a
provider of online risk management and regulatory compliance solutions for the
enterprise and federal government market. From March 2001 to April 2004, Mr.
Sayre was Vice President of Marketing and Business Development for Endeca
Technologies, Inc., a provider of guided data navigation, search and analysis
solutions. From June 2000 to March 2001, Mr. Sayre was Vice President of
Marketing for Idiom, Inc. From 1994 to 2000, he was the Senior Vice President of
Marketing at Lotus Development Corporation, a subsidiary of IBM Corporation, a
hardware and software vendor. Prior to joining Lotus in 1994, Mr. Sayre was
President of Boston Treasury Systems and has held other senior executive level
positions with Cullinet Software and Easel Corporation.

                                       5


      ALAN L. STANZLER has served as a director since May 1998. Previously, Mr.
Stanzler served as a director of the Company from 1992 to 1994, and as Clerk of
the Company from 1990 to 1996. Mr. Stanzler is Of Counsel at the law firm of
Stanzler, Funderburk & Castellon, L.L.P. From 1998 to September 2001, Mr.
Stanzler was a partner of the law firm of Maselan Jones & Stanzler, P.C.

      All directors hold office until the expiration of their respective terms
as described above and until their respective successors are duly elected and
qualified. Executive officers of the Company are appointed by and serve at the
discretion of the Board of Directors.

CORPORATE GOVERNANCE

      The Board of Directors of the Company has determined that it is the policy
of the Board and of the Company to fully comply with the requirements of the
Sarbanes-Oxley Act of 2002 (the "Sarbanes-Oxley Act"), all implementing rules
and regulations of the Securities and Exchange Commission ("SEC"), and the
listing standards and Marketplace Rules of The Nasdaq Stock Market (the "Nasdaq
Rules"), and to implement such non-obligatory corporate governance measures are
as determined to be appropriate in light of the nature of the Company's
operations.

      Independent Directors

      The Board has determined that Messrs. Campbell, Fishman, McMullen, Sayre
and Stanzler are all "independent" directors, as that term is currently used in
the Nasdaq Rules and as defined under Section 301 of the Sarbanes-Oxley Act and
SEC Rule 10A-3 adopted thereunder. Accordingly, the Board of Directors is
comprised of a majority of independent directors as required by the Nasdaq
Rules.

      During the fiscal year ended September 30, 2004 ("fiscal 2004"), the Board
met seven times. No incumbent director attended fewer than 75% of the total
number of meetings held by the Board and Committees of the Board on which he
served.

      It is the policy of the Board that each member of the Board shall attend
the Company's annual meetings of stockholders whenever practical, and that at
least one member of the Board shall attend each meeting of stockholders. All of
the six directors then in office attended the Annual Meeting of Stockholders
held in March 2004.

      The Board has undertaken a program of continuing education on matters of
corporate governance and other matters relevant to directors, and has prohibited
the extension of loans to executive officers and directors, except as
specifically permitted under the Sarbanes-Oxley Act.

      Committees of the Board

      The Board of Directors has an Audit Committee, a Compensation Committee, a
Nominating Committee and a Strategic Advisory Committee. The Board has resolved
that the Audit, Compensation and Nominating committees shall each be composed
entirely of "independent" directors, as defined above.

      The Audit Committee (currently composed of Messrs. McMullen, Sayre and
Stanzler) reviews the internal accounting procedures of the Company and consults
with and reviews the services provided by the Company's independent registered
public accounting firm. The Audit

                                       6


Committee met six times during fiscal 2004. See Report of the Audit Committee
for further information regarding this committee and its operations.

      The Compensation Committee (currently composed of Messrs. Fishman and
McMullen) has general responsibility for the Company's executive compensation
policies and practices, including making specific recommendations to the Board
concerning compensation for the Company's executive officers and administering
the Company's Amended and Restated 1999 Equity Incentive Plan (the "1999 Equity
Plan"), 1994 Incentive and Nonqualified Stock Option Plan (the "1994 Stock
Option Plan") and 2002 Employee Stock Purchase Plan (the "Stock Purchase Plan").
The Compensation Committee met seven times in person during fiscal 2004, and
conducted in excess of 12 additional meetings via teleconference. See Report of
the Compensation Committee on Executive Compensation for further information
regarding this committee and its operations.

      The Nominating Committee (currently composed of Messrs. Fishman and
McMullen) is responsible for making recommendations to the full Board regarding
candidates for election to the Board of Directors. The Nominating Committee met
four times during fiscal 2004, and conducted additional meetings via
teleconference. The full Board of Directors considered and nominated the
candidates proposed for election as directors at the Annual Meeting.

      The Strategic Advisory Committee (currently composed of Messrs. Drapeau,
Daniels and Sayre) is chartered to identify, evaluate and make recommendations
to the full Board regarding long-term strategies and potential new business
opportunities for the Company. Information regarding this committee is available
on the Company's website, at http://www.mro.com (currently accessible by
selecting "Company", "Investor Relations" and then "Corporate Governance").

      The Charters for the Audit and Compensation Committees were attached to
the Proxy Statement distributed in connection with the Company's 2004 annual
meeting of stockholders, and are available on the Company's website at
http://www.mro.com (currently accessible by selecting "Company", "Investor
Relations" and then "Corporate Governance").

      Executive Sessions of the Board

      The Board has formally adopted a policy of meeting in executive session,
with only independent directors being present, on a regular basis and at least
two times each year. In practice, and during fiscal 2004, the Board met in
executive session on a quarterly basis.

      Code of Conduct

      The Board has approved and the Company has adopted a Code of Business
Conduct and Ethics, applicable to all directors, officers and employees of the
Company, and it is the Company's intention to have this Code, together with the
Company's Policy on Insider Trading, acknowledged on an annual basis by Company
directors, officers and certain other senior management personnel. This Code is
available on the Company's website, at http://www.mro.com (currently accessible
by selecting "Company", "Investor Relations" and then "Corporate Governance").
The Audit Committee is responsible for reviewing and approving or rejecting all
requested waivers to the Code, as such waiver(s) may apply to the Company's
Chief Executive Officer, Chairman, principal financial officer, principal
accounting officer or controller, or persons performing similar functions; see
Report of the Audit Committee, below.

                                       7


      Qualifications of Candidates for Election to the Board

      Our Directors take a critical role in guiding the Company's strategic
direction, and oversee the management of the Company. Board candidates are
considered based upon various criteria, such as their broad-based business and
professional skills and experiences, a global business and social perspective,
concern for the long-term interests of the stockholders, and personal integrity
and judgment. In addition, directors must have time available to devote to Board
activities and to enhance their knowledge of the global software industry.
Accordingly, the Board seeks to attract and retain highly qualified directors
who have sufficient time to attend to their substantial duties and
responsibilities to the Company. Recent developments in corporate governance and
financial reporting have resulted in an increased demand for such highly
qualified and productive public company directors. The Nominating Committee has
established the following minimum requirements: being able to read and
understand fundamental financial statements, having at least ten years of
relevant business experience, having no identified conflicts of interest as a
prospective director of the Company, having not been convicted in a criminal
proceeding aside from traffic violations during the five years prior to the date
of selection, and being willing to execute and comply with the Company's Code of
Business Conduct and Ethics. The Nominating Committee retains the right to
modify these minimum qualifications from time to time. Exceptional candidates
who do not meet all of these criteria may still be considered.

      Process for Identifying and Evaluating Candidates for Election to the
Board

      The Nominating Committee will review the qualifications and backgrounds of
the Directors, as well as the overall composition of the Board, and recommend to
the full Board the slate of Directors to be nominated for election at the annual
meeting of stockholders. In the case of incumbent directors whose terms of
office are set to expire, the Nominating Committee reviews such directors'
overall service to the Company during their term, including the number of
meetings attended, level of participation, quality of performance, and whether
the director continues to meet the independence standards set forth in the
Sarbanes-Oxley Act, SEC rules and regulations and the Nasdaq Rules. In the case
of new director candidates, the questions of independence and financial
expertise are important to determine what roles can be performed by the
candidate, and the Nominating Committee determines whether the candidate meets
the independence standards set forth in the Sarbanes-Oxley Act, SEC rules and
regulations and the Nasdaq Rules, and the level of the candidate's financial
expertise. The candidate(s) will be interviewed by the Nominating Committee, and
if approved, then by all other members of the Board. The full Board will approve
the final nomination(s). The Chairman of the Board and the Chairman of the
Nominating Committee, acting on behalf of the full Board, will extend the formal
invitation to become a nominee of the Board of Directors. Qualified candidates
for membership on the Board will be considered without regard to race, color,
religion, sex, ancestry, national origin or disability. Mr. Campbell was
recommended to the Nominating Committee for consideration as a candidate for the
Board by an independent director. The Nominating Committee then reviewed and
approved Mr. Campbell's candidacy, recommended to the full Board that he be
considered, and the full Board then reviewed and approved his candidacy,
pursuant to the process described above.

                                       8


      Stockholder Nominations

      Stockholders may nominate Director candidates for consideration by the
Nominating Committee by writing to Craig Newfield, General Counsel, MRO
Software, Inc., 100 Crosby Drive, Bedford, MA 01730 and providing the
candidate's name, biographical data and qualifications including age, five-year
employment history with employer names and a description of the employer's
business, whether such individual can read and understand fundamental financial
statements, other board memberships (if any), and such other information as
reasonably available and sufficient to enable the Nominating Committee to
evaluate the minimum qualifications stated above under Qualifications of
Candidates for Election to the Board. The submission must be accompanied by a
written consent of the individual to stand for election if nominated by the
Board of Directors and to serve if elected by the stockholders. Written notice
must be given at least 60 days prior to the date of the next annual meeting of
stockholders, including such additional information as required under the
Company's By-Laws. If a stockholder nominee is eligible, and if the nomination
is proper, the Nomination Committee will then deliberate and make its
recommendation to the Board of Directors.

      The Nominating Committee will not alter the manner in which it evaluates
candidates, including the minimum criteria set forth above, based on whether the
candidate was recommended by a stockholder or not.

      Communications with the Board

      Stockholders may communicate directly with the Board, or with any
committee of the Board, by writing to Craig Newfield, General Counsel, MRO
Software, Inc., 100 Crosby Drive, Bedford, MA 01730, by calling Mr. Newfield at
+1 781-280-2042, or via e-mail at directors@mro.com. All communications will be
reviewed by management and forwarded to the appropriate director(s), in their
entirety.

REPORT OF THE AUDIT COMMITTEE

      The Board of Directors has appointed an Audit Committee consisting of
Messrs. Stanzler, McMullen and Sayre. All members of the Audit Committee are
"independent" as that term is currently used in the Nasdaq Rules and as defined
under Section 301 of the Sarbanes-Oxley Act and Rule 10A-3 adopted thereunder.

      Under the Sarbanes-Oxley Act, the Audit Committee is directly responsible
for the selection, appointment, retention, compensation and oversight of the
Company's independent registered public accounting firm, including the
pre-approval of both audit and non-audit services (including fees and other
terms), and the resolution of disagreements between management and the auditors
regarding financial reporting, accounting, internal controls, auditing or other
matters.

      In carrying out its role, the Audit Committee (i) makes such examinations
as are necessary to monitor the Company's financial reporting, its external
audits and its process for compliance with laws and regulations, (ii) provides
to the Board of Directors the results of its examinations and recommendations
derived therefrom, (iii) reviews with management and with the Company's
independent registered public accounting firm the Company's internal accounting
controls, and

                                       9


considers (and if appropriate proposes to the Board of Directors) improvements
in internal accounting controls that may be appropriate in light of such review,
(iv) reviews the results and scope of the annual audit of the Company's
financial statements conducted by the Company's independent registered public
accounting firm, (v) reviews the scope of other services provided by the
Company's independent registered public accountants, and (vi) provides to the
Board of Directors such additional information and materials as it may deem
necessary to make the Board aware of significant financial matters that require
Board attention.

      The Audit Committee also maintains a telephone "hotline" by which it can
directly receive, on an anonymous and confidential basis, complaints regarding
accounting, internal accounting controls and other auditing matters, including
any concerns regarding questionable accounting, auditing or other matters that
the Company's employees, and non-employees, may have.

      The Audit Committee is responsible for reviewing all related party
transactions for potential conflicts of interest and, for approving them. The
Audit Committee is also responsible for reviewing and making determinations
regarding any proposed waiver of the Company's Code of Business Conduct and
Ethics as applicable to the Company's Chief Executive Officer, Chairman,
principal financial officer, principal accounting officer or controller, or
persons performing similar functions. See Corporate Governance - Code of Conduct
for detailed information.

      Management has the primary responsibility for the Company's financial
statements and the reporting process, including the systems of internal controls
and for the preparation of financial statements in accordance with generally
accepted accounting principles. The Company's independent registered public
accounting firm is responsible for auditing the financial statements and
expressing an opinion on the conformity of those audited financial statements
with generally accepted accounting principles. The Audit Committee monitors and
reviews these processes, and reviews the Company's periodic reports and
quarterly earning releases before they are filed with the SEC, but is not
responsible for the preparation of the Company's financial statements.

      Audit Committee members are not professionally engaged in the practice of
accounting or auditing and are not experts in the fields of accounting or
auditing, including with respect to auditors' independence. Our Board of
Directors has determined that while none of the Audit Committee members is an
"audit committee financial expert," as defined in the rules adopted by the SEC,
at least one member of the Audit Committee is financially sophisticated as that
term is currently used in the Nasdaq Rules. Our Board also concluded that
ability of the Audit Committee to perform its duties would not be impaired by
the absence of an "audit committee financial expert" if its members otherwise
satisfied the Nasdaq standards.

      The Audit Committee is authorized to engage at Company expense independent
counsel and other advisors it determines necessary to carry out its duties.

      In fulfilling its oversight responsibilities, the Audit Committee
discussed with representatives of PricewaterhouseCoopers LLP, the Company's
independent registered public accounting firm for fiscal 2004, the overall scope
and plans for PricewaterhouseCoopers LLP's audit of the Company's financial
statements for fiscal 2004. The Audit Committee met with PricewaterhouseCoopers
LLP, with and without Company management present, to discuss the overall quality
of the Company's financial reporting.

                                       10


      During fiscal 2004, the Chairman of the Audit Committee met with the
Company's Chief Executive Officer and Chief Financial Officer to discuss their
review of the Company's disclosure controls and procedures and internal controls
in connection with the filing of periodic reports with the SEC.

      The Audit Committee reviewed and discussed the Company's audited financial
statements for fiscal 2004 with management and PricewaterhouseCoopers LLP. The
Audit Committee discussed with PricewaterhouseCoopers LLP the matters required
to be discussed by Statement of Auditing Standards No. 61 "Communications with
Audit Committees," as amended, including a discussion of PricewaterhouseCoopers
LLP's judgments as to the quality, not just the acceptability, of the Company's
financial statements, changes in accounting policies, sensitive accounting
estimates, accounting principles and such other matters as are required to be
discussed with audit committees under generally accepted auditing standards.

      In addition, the Audit Committee received from and discussed with
PricewaterhouseCoopers LLP the written disclosures and the letter required by
Independence Standards Board Standard No. 1 "Independence Discussions with Audit
Committees" and discussed the disclosures with PricewaterhouseCoopers LLP, as
well as other matters relevant to PricewaterhouseCoopers LLP's independence from
management and the Company. The Audit Committee considered, among other things,
whether the services PricewaterhouseCoopers LLP provided to the Company beyond
their audit of the Company's financial statements was compatible with
maintaining PricewaterhouseCoopers LLP's independence. The Audit Committee also
considered the amount of fees PricewaterhouseCoopers LLP received for audit and
non-audit services. See Proposal Three for detailed information regarding audit
and non-audit fees.

      Based on the Audit Committee's reviews, meetings and discussions referred
to above, the Audit Committee recommended to the Board of Directors, and the
Board directed, that the Company's audited financial statements be included in
its Annual Report on Form 10-K for the year ended September 30, 2004 for filing
with the SEC. The Audit Committee and the Board of Directors also have
recommended that the selection of PricewaterhouseCoopers LLP as the Company's
independent registered public accounting firm for the Company's fiscal year
ending September 30, 2005 ("fiscal 2005") be ratified. See Proposal Three for
detailed information.

      The Audit Committee is governed by a written charter, adopted by the Board
of Directors, a copy of which was attached to the Proxy Statement distributed in
connection with the Company's 2004 annual meeting of stockholders, and is
available on the Company's website at http://www.mro.com (currently accessible
by selecting "Company", "Investor Relations" and then "Corporate Governance").

                                    THE AUDIT COMMITTEE

                                    Alan L. Stanzler, Chairman
                                    John A. McMullen
                                    Stephen B. Sayre

                                       11


                REMUNERATION OF EXECUTIVE OFFICERS AND DIRECTORS

DIRECTORS' COMPENSATION

      Members of the Board of Directors who are not employees of the Company or
any of its subsidiaries ("Non-Employee Directors") receive a quarterly stipend
of $10,000, plus a quarterly stipend of $2,500 for each active committee of
which they are a member, except that the chairman of the Audit Committee
receives a quarterly stipend of $7,500, and the chairman of the Compensation
Committee receives a quarterly stipend of $6,250. No additional fees are payable
for attendance at Board or committee meetings, and Non-Employee Directors are
also reimbursed for out-of-pocket expenses incurred in the performance of their
duties as directors of the Company. Directors who are employees of the Company
are not paid any separate fees for serving as directors.

      Mr. Daniels served as Executive Chairman of the Company until March of
2004, and as its Chairman thereafter. Mr. Daniels formally resigned his
employment with the Company effective November 30, 2004, and commencing December
1, 2004 he is compensated in the same manner as the Company's other Non-Employee
Directors, except that he receives a quarterly stipend of $25,000, and through
August 18, 2005 he will continue to receive (and from August 19, 2005 through
age 65 he will be reimbursed for the cost of continuing via COBRA) his employee
benefits at the same levels as provided prior to the termination of his
employment (consisting of medical and dental insurance coverages); see
"COMPENSATION COMMITTEE REPORT ON EXECUTIVE COMPENSATION - Chief Executive
Officer and Chairman Compensation" below.

      Non-Employee Directors are eligible to receive stock options and other
equity-based incentive awards under the 1999 Equity Plan in the same manner and
to the same degree as all other eligible persons, as determined by the Board of
Directors on a discretionary basis. Options granted to Non-Employee Directors
are subject to acceleration of vesting under certain circumstances. On March 15,
2004 the Board approved a one-time grant to each Non-Employee Director
(including the Chairman) of 4,800 shares of restricted stock under the terms of
the 1999 Equity Plan, vesting on a quarterly basis over three years, with twelve
equal installments vesting on the 15th day of the second month of each quarter,
subject to 100% acceleration under certain circumstances.

                                       12


EXECUTIVE COMPENSATION

      Summary Compensation Table. The following table sets forth certain
information concerning the compensation earned by the Chief Executive Officer,
Chairman and five other most highly paid executive officers of the Company
(collectively, the "named executive officers") for services rendered in all
capacities to the Company during fiscal 2004.

                           SUMMARY COMPENSATION TABLE



                                                                        Long Term Compensation Awards
                                                                       --------------------------------
                                              Annual Compensation                           Securities
                                Fiscal   ----------------------------   Restricted Stock     Underlying      All Other
Name and Principal Position      Year     Salary($)(1)     Bonus($)        Awards ($)      Options(#)(2)   Compensation(3)
- ------------------------------  ------   ------------   -------------   ----------------   -------------   ---------------
                                                                                         
Norman E. Drapeau, Jr.           2004     $ 350,000     $ 340,987 (4)    $  43,791 (5)         90,750          $ 3,000
    President and Chief          2003     $ 350,000     $ 262,406 (6)           --            165,000          $ 3,000
    Executive Officer            2002     $ 350,000     $ 185,513 (7)           --                 --          $ 2,750

Robert L. Daniels (8)            2004     $ 300,000            --        $  57,072             15,262(9)            --
    Chairman of the Board        2003     $ 325,000     $  50,413 (6)           --                 --               --
                                 2002     $ 350,000     $ 141,763 (7)           --                 --               --

Peter J. Rice                    2004     $ 250,000     $ 170,990 (4)    $  21,959 (5)         30,250               --
    Executive Vice President     2003     $ 241,250     $ 128,954 (6)           --             55,000               --
    Finance & Administration,    2002     $ 215,000     $  91,166 (7)           --                 --               --
    Chief Financial Officer
    and Treasurer

Ted D. Williams (10)             2004     $ 215,000     $ 192,950 (4)           --             36,300          $ 3,000
      Executive Vice President   2003     $ 215,000     $ 128,954 (6)           --             33,000          $ 3,000
      Worldwide Sales            2002     $ 215,000     $  91,166 (7)                              --          $ 2,750

Patricia C. Foye                 2004     $ 215,000     $ 170,990 (4)    $  21,959 (5)         36,300          $ 3,000
      Executive Vice President   2003     $ 215,000     $ 128,954 (6)           --             33,000               --
      Global Marketing and       2002     $ 215,000     $  91,166 (7)           --                 --               --
      Strategic Alliances

William J. Sawyer                2004     $ 215,000     $ 170,990 (4)    $  21,959 (5)         36,300          $ 3,000
    Executive Vice President     2003     $ 215,000     $ 128,954 (6)           --             33,000          $ 3,000
    of Operations                2002     $ 215,000     $  91,166 (7)                              --          $ 2,750

John W. Young                    2004     $ 215,000     $ 170,990 (4)    $  21,959 (5)         36,300          $ 3,000
    Executive Vice President     2003     $ 215,000     $ 128,954 (6)           --             33,000          $ 3,000
    Products and Technology      2002     $ 215,000     $  91,166 (7)           --                 --          $ 2,750



- -------------------------
(1)  Salaries for the named executive officers were continued at the same level
     through all of fiscal 2002, fiscal 2003 and fiscal 2004, except that Mr.
     Rice's salary was increased effective January 1, 2004, and Mr. Daniels'
     salary was reduced in each such fiscal year.

(2)  Represents shares of Common Stock issuable upon exercise of stock options
     granted under the 1999 Equity Plan.

(3)  The amounts reported represent contributions made by the Company pursuant
     to the Company's 401(k) Plan and Trust.

(4)  Represents cash bonuses paid under the Company's 2004 Executive Bonus Plan,
     and (except for Ted Williams) includes tax withholding amounts in respect
     of Restricted Stock Awards (see note 5 below).

(5)  In accordance with the Company's 2004 Executive Bonus Plan, twenty five
     (25%) percent of the annual portion of each executive's bonus in respect of
     fiscal 2004 performance was paid in the form of shares of Company Common
     Stock, granted in November 2004 and being valued on the date of grant
     ($12.25 per share), reduced by tax withholdings, and granted subject to the
     agreement of each recipient to hold the stock for at least two years, under
     and subject to the terms of the 1999 Equity Plan. Mr. Williams resigned
     from the Company in October 2004, and his bonus was paid in cash.

(6)  Represents bonuses paid under the Company's 2002 Executive Bonus Plan
     (first quarter of fiscal 2003) and its 2003 Executive Bonus Plan (last
     three quarters of fiscal 2003).

(7)  Represents bonuses paid under the Company's 2002 Executive Bonus Plan.

                                       13


(8)  Mr. Daniels resigned as Executive Chairman and was elected as Chairman of
     the Board effective March 9, 2004.

(9)  Mr. Daniels was granted an option during fiscal 2004 to purchase 15,262
     shares at an exercise price of $13.89 per share in respect of his fiscal
     2003 performance.

(10) Williams resigned his employment with the Company effective October 31,
     2004.

      Equity Compensation Plan Information. As of the end of fiscal 2004, all
stock options and other equity-based incentives (including individual
compensation arrangements) were authorized for issuance pursuant to compensation
plans that were previously approved by the Company's stockholders (except as
noted below).

                      EQUITY COMPENSATION PLAN INFORMATION



                                                               Weighted-average
                                 Number of securities to be    exercise price of     Number of securities remaining
                                  issued upon exercise of        outstanding       available for future issuance under
                                    outstanding options,       options, warrants   equity compensation plans (excluding
Plan Category                       warrants and rights           and rights       securities reflected in column (a))
- -----------------------------    --------------------------    -----------------   ------------------------------------
                                                                          
Equity compensation plans
approved by security holders           5,057,488(1)                $   17.32                 719,321(2)

Equity compensation plans not
approved by security holders              40,000(3)                       --                      --
        Total................          5,097,488                   $   17.32                 719,321


(1)   Does not include 49,000 shares of restricted stock issued through the end
      of fiscal 2004 (and Restricted Stock Awards covering 11,659 shares of
      common stock issued in November 2004 in respect of fiscal 2004
      performance) that have been issued under the 1999 Equity Plan and were
      previously approved by security holders.

(2)  No more than 639,341 shares may be issued in the form of restricted stock
     under the 1999 Equity Plan.

(3)  Represents 25,000 shares of restricted stock issued in 2001 to the
     Non-Employee Directors then in office, and 15,000 shares of restricted
     stock issued in 2000 to an employee being hired in connection with an
     acquisition.

                                       14


      Option Grants in Last Fiscal Year. The following table sets forth certain
information regarding stock options granted during fiscal 2004 by the Company to
the named executive officers.

                        OPTION GRANTS IN LAST FISCAL YEAR



                                                                                                   Potential Realizable Value
                                 Number of      Percent of Total                                    at Assumed Annual Rate of
                                Securities       Options Granted                                    Stock Price Appreciation
                                Underlying       to Employees in      Exercise                                for
                                 Options         Fiscal Year(%)     Price ($/Sh)     Expiration          Option Term (5)
      Name                    Granted (#) (1)        (2)               (3)            Date (4)       5%($)           10%($)
- ---------------------         ---------------   ----------------    ------------     ----------    --------------------------
                                                                                    
Norman E. Drapeau, Jr.            90,750             9.0%              $ 11.89        03/15/14       $ 678,810    $ 1,721,528
Robert L. Daniels                 15,262             1.5%              $ 13.89        11/03/13       $ 133,390    $   338,053
Peter J. Rice                     30,250             3.0%              $ 11.89        03/15/14       $ 226,270    $   573,843
Ted D. Williams (6)               36,300             3.6%              $ 11.89        03/15/14       $ 271,524    $   688,611
Patricia J. Foye                  36,300             3.6%              $ 11.89        03/15/14       $ 271,524    $   688,611
William J. Sawyer                 36,300             3.6%              $ 11.89        03/15/14       $ 271,524    $   688,611
John W. Young                     36,300             3.6%              $ 11.89        03/15/14       $ 271,524    $   688,611


(1)  Represents shares of Common Stock issuable upon exercise of incentive stock
     options granted under the Company's 1999 Equity Plan. All such options vest
     over four years, first becoming exercisable as to 25% of the shares covered
     on the first anniversary of the date of grant, and as to a further 2.08%
     each month thereafter, subject to acceleration in certain circumstances.

(2)  In fiscal 2004, the Company granted to employees options to purchase an
     aggregate of 1,011,562 shares of Common Stock, pursuant to the 1999 Equity
     Plan.

(3)  All options were granted at exercise prices not less than the fair market
     value of the Common Stock on the date of grant.

(4)  All such options expire ten years after the date of grant.

(5)  Potential realizable value means the value of the shares of Common Stock
     underlying the option, at the specified assumed annual rates of stock price
     appreciation, compounded over the option term (10 years). Actual gains, if
     any, realized on stock option exercises are dependent on the future
     performance of the Common Stock and overall stock market conditions. There
     can be no assurance that the values reflected in this table will be
     realized.

(6)  Mr. Williams resigned his employment with the Company effective October 31,
     2004.

      Option Exercises and Fiscal Year-End Values. The following table sets
forth certain information concerning stock options exercised during fiscal 2004
and stock options held as of September 30, 2004 by each of the named executive
officers.

                 AGGREGATED OPTION EXERCISES IN LAST FISCAL YEAR
                        AND FISCAL YEAR-END OPTION VALUES




                           Shares                           Number of Unexercised              Value of Unexercised
                          Acquired                                Options at                   In-The-Money Options
                             On                                Fiscal Year-End               at Fiscal Year End ($) (1)
                          Exercise         Value       -------------------------------    --------------------------------
Name                         (#)        Realized ($)   Exercisable(#)  Unexercisable(#)   Exercisable($)  Unexercisable($)
- ---------------------     --------      ------------   --------------------------------   --------------------------------
                                                                              
Norman E. Drapeau, Jr.      29,530      $ 150,223         644,497          205,751          $ 330,396         $ 28,125
Robert L. Daniels               --             --              --           15,262                 --               --
Peter J. Rice               19,998      $ 115,988         138,666           68,584          $  20,625         $  9,375
Ted D. Williams (2)             --             --          92,501           59,301          $  25,784         $  5,625
Patricia C. Foye                --             --          73,123           71,177                 --               --
William J. Sawyer               --             --         159,999           59,301          $  51,562         $  5,625
John W. Young                   --             --         134,997           59,301          $  62,811         $  5,625


- -----------------------
(1)  Value is based on the last sale price of the Common Stock on September 30,
     2004, as reported by Nasdaq ($10.00 per share), less the applicable option
     exercise price. These values have not been and may never be realized.
     Actual gains, if any, on exercise will depend on the value of the Common
     Stock on the date of the sale of the shares.

(2)  Mr. Williams resigned his employment with the Company effective October 31,
     2004.

                                       15


      Stock Option Repricings. The following table sets forth all stock option
repricings during fiscal 2004 and during the Company's last ten (10) fiscal
years relating to the executive officers listed in the Summary Compensation
Table.

                           TEN YEAR OPTION REPRICINGS



                                             Number of    Number of                                               Length of
                                            Securities   Securities                                               Original
                                            Underlying   Underlying    Exercise                                  Option Term
                                              Options      Options     Price At      Market Price       New       Remaining
                                 Date of     Prior to       After       Time of       At Time Of      Exercise   At Date of
             Name               Repricing  Repricing(1)   Repricing  Repricing ($)   Repricing ($)   Price ($)  Repricing (2)
- -----------------------------   ---------  ------------  ----------  -------------   -------------   ---------  -------------
                                                                                           
Norman E. Drapeau, Jr.            7/31/97      15,846       7,922       16.50           10.5625       10.5625     9 Years
    President and Chief           7/31/97      84,154      42,076       16.50           10.5625       10.5625     9 Years
    Executive Officer

Robert L. Daniels                      --          --          --          --                --            --          --
    Chairman of the Board

Peter J. Rice                          --          --          --          --                --            --          --
    Executive Vice President-
    Finance & Administration,
    Chief Financial Officer
    and Treasurer

Ted D. Williams (3)               7/31/97      20,000      10,000       16.50           10.5625       10.5625     9 Years
    Executive Vice President
    - Worldwide Sales

Patricia C. Foye                       --          --          --          --                --            --          --
    Executive Vice President-
    Global Marketing and
    Strategic Alliances

William J. Sawyer                      --          --          --          --                --            --          --
    Executive Vice President-
    Operations

John W. Young                     7/31/97      19,446       9,722       16.50           10.5625       10.5625     9 Years
    Executive Vice President,     7/31/97      20,554      10,276       16.50           10.5625       10.5625     9 Years
    Products and Technology


- ------------------------
(1)  All share numbers in this Proxy Statement have been adjusted to reflect the
     Company's two-for-one stock split effected by means of a stock dividend on
     December 15, 1999.

(2)  All options expire August 14, 2006.

(3)  Mr. Williams resigned his employment with the Company effective October 31,
     2004.

COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION

      John A. McMullen and Richard P. Fishman served on the Compensation
Committee during fiscal 2004. Neither of them, nor any executive officer of the
Company, has any relationship requiring disclosure by the Company pursuant to
item 402(j) of Regulation S-K promulgated by the SEC.

                                       16


COMPENSATION COMMITTEE REPORT ON EXECUTIVE COMPENSATION

      The Compensation Committee established by the Board of Directors is
comprised of two independent directors within the meaning of the Nasdaq Rules,
currently Mr. Fishman and Mr. McMullen. The Compensation Committee has general
responsibility for the Company's executive compensation policies and practices,
including making specific recommendations to the Board concerning compensation
for the Company's executive officers. In connection with its evaluation and
structuring of the Company's executive compensation program, the Compensation
Committee consults with independent experts in such matters. The following
report is made by Messrs. Fishman and McMullen, and summarizes the Company's
executive officer compensation policies for fiscal 2004.

      Compensation Objectives

      The Company's executive compensation programs are generally designed to
relate a substantial part of executive compensation to attainment of the
Company's internal goals for financial performance and corresponding increases
in stockholder value. Decisions concerning executive compensation are guided by
the following underlying principles:

      -     to establish incentives which will link executive officer
            compensation to the Company's financial performance and will
            motivate executives to attain the Company's quarterly and annual
            financial targets; and

      -     to provide a total compensation package that is competitive within
            the software industry and which will assist the Company in
            attracting and retaining executives who will contribute to the
            long-term financial success of the Company.

      The SEC requires that this Report comment upon the Compensation
Committee's policy with respect to Section 162(m) of the Internal Revenue Code
of 1986, as amended (the "Tax Code"), which limits the Company's tax deduction
with regard to compensation in excess of $1 million paid to the chief executive
officer and the four most highly compensated officers (other than the chief
executive officer) at the end of any fiscal year unless the compensation
qualifies as "performance-based compensation." The Compensation Committee's
policy with respect to Section 162(m) is to make every reasonable effort to
cause compensation to be deductible by the Company while simultaneously
providing executive officers of the Company with appropriate rewards for their
performance.

      Executive Compensation Programs

      The Company's executive compensation package consists of three principal
components: (1) salary; (2) bonuses tied to quarterly and annual revenue and
earnings; and (3) where appropriate to provide longer-term incentive to
executive officers, equity-based incentives such as stock options and restricted
stock. The Company's executive officers are also eligible to participate in
other employee benefit plans, including health and life insurance plans, a
401(k) retirement plan and the Stock Purchase Plan, on substantially the same
terms as other employees who meet applicable eligibility criteria, subject to
any legal limitations on the amounts that may be contributed or the benefits
that may be payable under these plans.

                                       17


      Salaries.

      Executive officers' salaries for fiscal 2004 were maintained at the same
levels as such salaries for the previous two fiscal years (see Summary
Compensation Table), in light of the sluggish economy and consistent with the
Company's overall cost control initiatives. Effective January 1, 2004, Mr.
Rice's base salary was increased to $250,000 and his potential bonus percentage
was reduced in order to keep his potential bonus payment constant. Mr. Daniels'
salary was decreased as discussed below.

      Bonuses.

      As noted above, the Company's executive officer compensation policy
emphasizes bonuses and equity-based awards, which align the interests of
management with the stockholders' interest in the financial performance of the
Company for fiscal quarters, the fiscal year and the longer term. Consistent
with this approach, in fiscal 2004, the potential bonuses for executives were
tied to the Company's performance.

      In fiscal 2004, the Company maintained an Executive Bonus Plan (the "2004
Executive Bonus Plan") intended by the Compensation Committee to align the
interests of its participants with those of the stockholders and provide
additional incentive to executives to enhance Company performance. The
participants in the 2004 Executive Bonus Plan were Ms. Foye and Messrs. Drapeau,
Young, Sawyer, Williams, Rice and Newfield. Under the 2004 Executive Bonus Plan
a participant's bonus was determined* as follows:

- -    Quarterly Performance. Forty (40%) percent of the total bonus was measured
     and paid quarterly, based on the Company's quarterly revenue and
     earnings-per-share ("EPS") performance. Payment for revenue performance
     started at 97.5% of goal attainment, and payment for EPS performance
     occurred at 100% of goal attainment; no incremental bonus above the
     targeted amount was payable for over-achievement of quarterly goals.

- -    Annual Performance. Sixty (60%) percent of the total bonus was based on the
     Company's annual revenue and EPS performance, with payment for revenue
     performance starting at 93% of goal attainment, and payment for EPS
     performance starting at 85.7% of goal attainment. No annual bonus was
     payable unless 85.7% of the EPS goal was achieved. In the event that the
     annual goals were exceeded, payment would be made over and above the 60%
     target, not to exceed 70% of the total bonus amount targeted under the
     plan.

      -     Payment in Stock. Twenty five (25%) percent of the annual portion of
            the bonus was payable in the form of Company Common Stock valued on
            the date of payment and reduced by tax withholdings, subject to the
            agreement of each recipient to hold the stock for at least two
            years, under and subject to the terms of the Company's Amended and
            Restated 1999 Equity Incentive Plan.

- ----------------------
*    Because the 2004 Executive Bonus Plan was not adopted until the end of the
     first quarter of fiscal 2004, the executive officers were paid bonuses for
     the first quarter of 2004 under the program in effect in fiscal 2003, as
     described in the proxy statement for the annual meeting held on March 9,
     2004. However, the bonuses paid were not materially different from the
     amounts which would have been paid if the 2004 Executive Bonus Plan had
     been in effect at the start of fiscal 2004.

                                       18


      During fiscal 2004, the Company's quarterly revenues and EPS met or
exceeded 97.5% of the revenue goals for three quarters, and 100% of the EPS
goals for three quarters, as established under the plan. The Company's annual
revenues and EPS exceeded 93% of the annual revenue goal, and 85.7% of the
annual EPS goal, as established under the plan. As a result, the Company paid
$1,306,176 in cash bonuses and $142,965 in restricted stock awards to its seven
executive officers under the 2004 Executive Bonus Plan.

      Equity Incentives.

      Having consulted with independent experts in these matters, the
Compensation Committee believes that stock options and restricted stock with
future vesting dates provide significant incentives to executive officers to
continue their employment with the Company and create long term value for its
stockholders, and intends to include stock options or other equity incentives as
part of the executive compensation package. In fiscal 2002, the Company did not
grant any stock options to its executive officers. In fiscal 2003, the Company
granted stock options to its executive officers to purchase such number of
shares as equaled 110% of the shares covered by options granted during fiscal
2001. In March 2004, the Company granted stock options to its executive officers
to purchase such number of shares as equaled 110% of the shares covered by
options granted during fiscal 2003, except that Messrs. Drapeau and Rice each
received in March 2004 an option covering such number of shares as equaled 55%
of the shares covered by options granted to them during fiscal 2003, and a
second grant covering the same number of shares in November 2004 based on
attainment of fiscal 2004 annual revenue and EPS goals. See Option Grants in
Last Fiscal Year above. The Compensation Committee has decided that for fiscal
2005 equity-based incentives will consist of restricted stock (in lieu of stock
options) covering one-third the number of shares that would otherwise have been
covered by options, and the Compensation Committee has adopted stock ownership
guidelines calling for the Company's executive officers to acquire over a period
of several years Common Stock having a value at least equal to his or her base
salary.

      Chief Executive Officer and Chairman Compensation

      Consistent with the overall executive officer compensation policy, the
Company's approach to the Chief Executive Officer's compensation package in
fiscal 2004 was to be competitive with other successful companies in the
software industry and to tie a substantial portion of the Chief Executive's
total compensation to Company performance. The Compensation Committee believes
that this approach provides meaningful and effective incentives to the Chief
Executive Officer to achieve the Company's performance goals and enhance
stockholder value. The Chief Executive Officer's salary was designed to give him
assurance of a base level of compensation commensurate with his position and
duration of employment with the Company, and to be competitive with salaries for
officers holding comparable positions in the software industry. The Chief
Executive Officer participated in the 2004 Executive Bonus Plan, and his bonus
for fiscal 2004 was based on the factors and criteria discussed above.

      During the first half of fiscal 2004, the Compensation Committee and Mr.
Daniels evaluated Mr. Daniels' roles and responsibilities, in consultation with
independent experts on such matters, and in light of the trend among public
companies of separating the chairman's functions from those of company
executives. Mr. Daniels decided to transition from his position as Executive
Chairman of the Company to its Chairman, assuming that title effective on March
9, 2004, and terminating his status as an employee of the Company effective
December 1, 2004. Mr. Daniels' salary was established at a level commensurate
with his position and duration of employment with the

                                       19


Company, but he was not eligible for any bonus during fiscal 2004. Mr. Daniels'
transition was completed effective November 30, 2004, and commencing December 1,
2004 he is compensated in the same manner as the Company's other Non-Employee
Directors, except that he receives a quarterly stipend of $25,000, and through
August 18, 2005 he will continue to receive (and from August 19, 2005 through
age 65 he will be reimbursed for the cost of continuing via COBRA) his employee
benefits at the same levels as provided prior to the termination of his
employment (consisting of medical and dental insurance coverages).

      Mr. Drapeau was Chief Executive Officer during fiscal 2004, and Mr.
Daniels was Executive Chairman of the Company until March 9, 2004 and Chairman
thereafter.

      The Compensation Committee is governed by a written charter, adopted by
the Board of Directors, a copy of which was attached to the Proxy Statement
distributed in connection with the Company's 2004 annual meeting of
stockholders, and is available on the Company's website at http://www.mro.com
(currently accessible by selecting "Company", "Investor Relations" and then
"Corporate Governance").

                           THE COMPENSATION COMMITTEE

                                    Richard P. Fishman, Chairman
                                    John A. McMullen
PERFORMANCE GRAPH

      The following Performance Graph compares the performance of the Company's
cumulative stockholder return with that of a broad market index, the Nasdaq
Stock Market Composite Index for U.S. Companies, and a published industry index,
the Nasdaq Computer & Data Processing Index. The cumulative stockholder returns
for shares of the Company's Common Stock and for the market and industry indices
are calculated through September 30, 2004 (the last trading day of fiscal 2004),
assuming $100 was invested on September 30, 1999 (the last trading day preceding
the Company's 2000 fiscal year). The Company paid no cash dividends during the
periods shown. The performance of the market and industry indices is shown on a
total return (dividends reinvested) basis.

                  COMPARISON OF FIVE-YEAR CUMULATIVE RETURN (1)
    AMONG MRO SOFTWARE, INC., THE NASDAQ STOCK MARKET (U.S.) COMPOSITE INDEX
                 AND THE NASDAQ COMPUTER & DATA PROCESSING INDEX

                              [PERFORMANCE GRAPH]



                                       NASDAQ
                                   COMPUTER & DATA
                                     PROCESSING
 DATE              NASDAQ US       SERVICES STOCKS         MROI
- --------           ---------       ---------------      ----------
                                               
09/30/99            922.647           2658.327            26.75
09/29/00           1227.574            3328.12           15.547
09/28/01             501.59           1193.643             10.2
09/30/02            395.129            938.567              8.7
09/30/03            601.951           1407.624            13.65
09/30/04            639.473           1428.175               10


(1)   $100 invested on 9/30/99 in stock or index - including reinvestment of
      dividends.

                                       20


         SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

PRINCIPAL STOCKHOLDERS

      The following table sets forth certain information with respect to the
beneficial ownership of the Company's Common Stock as of January 20, 2005 by (i)
each person known by the Company to own beneficially more than five percent of
the Common Stock as of such date, (ii) each director of the Company, (iii) each
named executive officer, (iv) each nominee as a director of the Company, and (v)
all executive officers and directors of the Company as a group:



                                                                                          Shares Beneficially
                                                                                               Owned (1)
                                                                                    ---------------------------------
Name                                                                                  Number                 Percent
- ---------------------------------------------------------------------               ------------            ---------
                                                                                                      
Robert L. Daniels (2)................................................                 3,853,499               15.3%
  100 Crosby Drive
  Bedford, MA  01730

Columbia Wanger Asset Management, L.P. (3)...........................                 3,435,300               13.6%
  227 West Monroe Street, Suite 3000
  Chicago, IL 60606-5016

Kopp Investment Advisors, Inc. (4)...................................                 1,903,375                7.5%
  7701 France Avenue South, Suite 500
  Edina, MN  55435

Westport Asset Management, Inc. (5) .................................                 1,370,700                5.4%
  253 Riverside Avenue
  Westport, CT  06880

Norman E. Drapeau, Jr. (6)...........................................                   710,133                2.7%
William J. Sawyer (6)................................................                   182,328                0.7%
Peter J. Rice (6)....................................................                   167,406                0.7%
John W. Young (6)....................................................                   153,737                0.6%
Craig Newfield (6)...................................................                   100,288                  *
Patricia C. Foye (6).................................................                    98,013                  *
Richard A. Cahill (7) ...............................................                         0                  *
Alan L. Stanzler (6).................................................                   106,800                  *
Richard P. Fishman (6)...............................................                    90,850                  *
Stephen B. Sayre (6).................................................                    75,300                  *
John A. McMullen (6) ................................................                    61,700                  *
David N. Campbell (8) ...............................................                         0                  *
All directors and executive officers as a group......................                 5,600,429               20.8%
  (13 persons)(2)(6)

- -------------------------
* Less than one percent.

(1)   The persons named in this table have sole voting and investment power with
      respect to the shares listed, except as otherwise indicated. The inclusion
      herein of shares listed as beneficially owned does not constitute an
      admission of beneficial ownership.

(2)   Includes 906,058 shares owned by Susan H. Daniels, over which Robert L.
      Daniels has voting control pursuant to a Shareholders' Agreement dated as
      of August 1, 2001 (the "Voting Agreement"). Robert and Susan Daniels are
      divorced. Mr. Daniels also directly owns 2,942,355 shares apart from the
      Voting Agreement. Excludes shares owned by Mr. Daniels' three adult
      children; each of Robert L. Daniels and Susan H. Daniels disclaims
      beneficial ownership of these

                                       21


      shares. Includes 24,600 shares held by Mr. Daniels as custodian for the
      benefit of three minor children, and includes 41,700 shares held by Anja
      Eckbo-Daniels, Robert L. Daniels' spouse; Mr. Daniels disclaims beneficial
      ownership of these shares.

(3)   This information is as of December 31, 2004 and is based upon information
      obtained through Nasdaq.

(4)   This information is based on Schedule 13G filed with the SEC on January
      24, 2005 by Kopp Investment Advisors, LLC.

(5)   This information is as of September 30, 2004 and is based upon information
      obtained through Nasdaq; includes 577,700 shares owned by Westport
      Advisors, LLC.

(6)   Includes the shares issuable pursuant to outstanding stock options
      exercisable within 60 days of the date of this table as follows:



Name                          Option Shares
- ----------------------        -------------
                           
Robert L. Daniels                  5,086

Norman E. Drapeau, Jr.           706,559

William J. Sawyer                176,949

Peter J. Rice                    159,353

John W. Young                    151,947

Craig Newfield                    94,449

Patricia C. Foye                  95,698

Alan L. Stanzler                  76,000

Richard P. Fishman                66,000

Stephen B. Sayre                  63,000

John A. McMullen                  51,000


(7)   Mr. Cahill's employment commenced on January 18, 2005.

(8)   Mr. Campbell was appointed to the Board of Directors in December 2004.

CHANGE-IN-CONTROL ARRANGEMENTS

      Under a plan adopted by the Company's Board of Directors, each of the
Company's executive officers will receive a payment equal to (i) such officer's
base salary for the current year plus (ii) one times the average of the
officer's bonuses for the three most recent years in the event that such officer
is terminated or terminates his employment for Good Reason in connection with a
change-in-control. Good Reason for termination by an executive of his employment
will exist if (i) within two years after the change-in-control the Company, or
any successor entity then employing the executive, materially diminishes the
responsibilities and authority of the executive or materially reduces the rate
of compensation of the executive (including by way of determining the
eligibility of such executive to earn bonus or incentive compensation), in
either case compared with his responsibilities and authority or rate of
compensation, as the case may be, in effect immediately prior to such
change-in-control and (ii) within 30 days following such diminution or reduction
the executive resigns from his employment. The 1999 Equity Plan provides for the
acceleration of stock options as described below under Proposal II - "SUMMARY OF
THE 1999 EQUITY INCENTIVE PLAN - Change in Control".

CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

      Marc Daniels, 31, has been employed by the Company since 1999 in various
capacities, and is currently a Senior Product Manager with compensation at
market rates, in excess of $60,000 per year. Marc Daniels is Robert L. Daniels'
son.

                                       22


                                  PROPOSAL TWO

            INCREASE IN THE NUMBER OF SHARES AUTHORIZED FOR ISSUANCE
                           UNDER THE 1999 EQUITY PLAN

SUMMARY OF THE 1999 EQUITY INCENTIVE PLAN

      The Board of Directors adopted the 1999 Equity Plan and the stockholders
approved it in March 1999. An amendment and restatement of the 1999 Equity Plan
was adopted by the Board of Directors in March 2000 and approved by the
Company's stockholders in April 2000. An amendment of the 1999 Equity Plan to
increase the number of shares of Common Stock issuable thereunder was adopted by
the Board of Directors in November 2000, and approved by the Company's
stockholders in March 2001. An amendment of the 1999 Equity Plan to change the
arrangement under which stock awards are granted to Non-Employee Directors was
adopted by the Board of Directors in January 2002, and approved by the Company's
stockholders in March 2002. An amendment to the 1999 Equity Plan to increase the
number of shares of Common Stock issuable thereunder, of which not more than
500,000 shares may be subject to "full value" Stock Awards, meaning Stock Awards
other than Stock Options or Stock Appreciation Rights ("SARs") was adopted by
the Board of Directors on January 23, 2004 and approved by the Company's
stockholders in March 2004. An amendment of the 1999 Equity Plan to increase the
number of shares of Common Stock issuable thereunder by an additional 1,200,000
shares was adopted by the Board of Directors on January 14, 2005, none of which
may be subject to "full value" Stock Awards. Stockholder approval of this
amendment to the 1999 Equity Plan is required under the Tax Code and the Nasdaq
Rules. The affirmative vote of a majority of the shares of Common Stock properly
cast at the Annual Meeting will be necessary to approve this amendment to the
1999 Equity Plan. Set forth below is a summary description of the 1999 Equity
Plan, which includes a summary of the amendments to the 1999 Equity Plan adopted
in January 2005.

      General Information; Number of Shares Issuable. The 1999 Equity Plan
authorizes the grant of (i) options to purchase Common Stock intended to qualify
as incentive stock options ("Incentive Options"), as defined in Section 422 of
the Tax Code, (ii) options that do not so qualify ("Nonstatutory Stock Options",
and together with Incentive Options, "Options"), (iii) stock bonuses, the terms
and conditions of which are determined by the Committee (as defined below), (iv)
rights to purchase restricted stock, the terms and conditions of which are
determined by the Committee (v) rights to receive cash payments based on or
measured by appreciation in the market price of the Common Stock ("Stock
Appreciation Rights" or "SARs") and (vi) other awards based upon the Company's
Common Stock on such terms and conditions as the Committee may determine
(together with Incentive Options, Nonstatutory Stock Options, stock bonuses,
restricted stock and SARs, "Stock Awards"). Prior to the January 2005 amendment,
up to 5,250,000 shares of Common Stock (subject to adjustment upon certain
changes in the capitalization of the Company) were issuable in total pursuant to
Stock Awards granted under the 1999 Equity Incentive Plan.

      The last sale price of the Common Stock on January 20, 2005, as reported
by Nasdaq, was $12.07. Accordingly, the market value of the 5,250,000 shares
authorized for issuance under the amended 1999 Equity Plan as of January 20,
2005 was $63,367,500.

      Amendment to be Approved. The Board of Directors voted on January 14, 2005
to increase the number of shares of Common Stock that may be issued under the
1999 Equity Plan by an additional 1,200,000 shares, subject to approval of the
Company's stockholders, none of which may

                                       23


be subject to "full value" Stock Awards, meaning Stock Awards other than Stock
Options or SARs. If this amendment is approved by stockholders, the total number
of shares authorized for issuance under the 1999 Equity Plan would be increased
to 6,450,000 shares, and the total number of shares which may be subject to
Stock Bonus or restricted stock purchase Awards under the 1999 Equity Plan would
remain unchanged at 700,000 shares. Upon approval of the proposed amendment by
the Company's stockholders, the Company may issue Stock Awards to its employees,
including its executive officers, but the Company has not decided to issue any
Stock Awards, or determined the nature or amounts of such awards, if any. The
Company has no current plans for the ratification of grants for which
insufficient shares were available when the grants were originally made.

      Administration of the 1999 Equity Plan. The 1999 Equity Plan is
administered by a committee (the "Committee") of the Board of Directors
consisting of at least two (2) members who qualify as "Non-Employee Directors"
under Section 16b-3 of the Exchange Act and as "outside directors" under Section
162(m) of the Tax Code. Currently the Company's Compensation Committee is acting
as the Committee. The Committee selects the individuals to whom Stock Awards are
granted and determines the terms of each Stock Award, subject to the provisions
of the 1999 Equity Plan. Stock Awards may be granted under the 1999 Equity Plan
to officers, directors, employees and consultants. As of January 20, 2005, seven
directors (including Mr. Drapeau, who is also an employee of the Company), six
other executive officers and approximately 876 other employees were eligible to
participate in the 1999 Equity Plan.

      Incentive Options and Nonstatutory Stock Options. Awards of Options under
the 1999 Equity Plan may be made until March 4, 2009. No Incentive Options may
extend for more than ten years from the date of grant (five years in the case of
an optionee who owns stock possessing more than 10% of the total combined voting
power of all classes of stock of the Company or any parent or subsidiary (a
"greater-than-ten-percent-stockholder")). The exercise price of Incentive
Options granted under the 1999 Equity Plan must be at least equal to the fair
market value of the Common Stock on the date of grant (110% of fair market value
in the case of a greater-than-ten-percent-stockholder). The aggregate fair
market value (determined at the time of grant) of shares issuable pursuant to
Incentive Options which first become exercisable by an employee or officer in
any calendar year may not exceed one hundred thousand dollars ($100,000).
Incentive Options are non-transferable except by will or by the laws of descent
or distribution and are exercisable, during the optionee's lifetime, only by the
optionee.

      The exercise price for Nonstatutory Stock Options will be set by the
Committee at the time of grant, but shall be not less than eighty five (85%)
percent of the Fair Market Value of the Company Common Stock subject to the
Option on the date the Option is granted. A Nonstatutory Stock Option may be
transferable to the extent permitted under the option agreement governing such
Nonstatutory Stock Option. No Nonstatutory Stock Options may extend for more
than ten years from the date of grant.

      Options held by employees generally expire (i) three months after
termination of the optionee's employment with the Company for any reason other
than death or disability or (ii) one year following the optionee's termination
of employment with the Company by reason of death or disability. In all other
cases, the Committee has the discretion to establish the expiration date.
Payment of the exercise price of the shares subject to the Option may be made
(i) in cash at the time the Option is exercised or (ii) at the discretion of the
Committee, either at the time of grant or exercise of the Option (a) by delivery
to the Company of shares of Common Stock of the Company,

                                       24


(b) according to a deferred payment or other arrangement (which may include,
without limiting the generality of the foregoing, the use of other Common Stock
of the Company) with the person to whom the Option is granted or to whom the
Option is transferred or (c) in any other form of legal consideration that may
be acceptable to the Committee on terms determined by the Committee.

      At the discretion of the Committee, Options may include a so-called
"reload" feature pursuant to which an optionee exercising an Option by the
delivery of a number of shares of Common Stock would automatically be granted an
additional Option (with an exercise price equal to the fair market value of the
Common Stock on the date the additional Option is granted, with the same
expiration date as the original option being exercised, and with such other
terms as the Committee may provide) to purchase that number of shares of Common
Stock equal to the number delivered to exercise the original Option.

      Limitations on Option Re-Pricing. Under the 1999 Equity Plan, the Company
is required to obtain stockholder approval of any repricing of outstanding
Options and/or Stock Appreciation Rights, or to cancel Options and/or Stock
Appreciation Rights and grant in substitution new Options and/or Stock
Appreciation Rights covering the same or different numbers of shares of Company
Common Stock, as provided under the Nasdaq Rules.

      Stock Awards for Non-Employee Directors. Under the 1999 Equity Plan, the
Company's Non-Employee Directors are eligible to receive Stock Awards in the
same manner and to the same degree as all other eligible persons, as determined
by the Board of Directors on a discretionary basis. All options granted to
Non-Employee Directors expire ten years from the date of grant.

      Stock Bonuses. Each Stock Bonus will be in such form and will contain such
terms and conditions as the Committee shall deem appropriate. A Stock Bonus may,
in the discretion of the Committee, be granted in consideration for past
services actually rendered to the Company for its benefit. Except as otherwise
provided in the 1999 Equity Plan, no rights under a Stock Bonus agreement shall
be assignable by any participant under the 1999 Equity Plan, either voluntarily
or by operation of law, except by will or by the laws of descent and
distribution, and shall be exercisable during the lifetime of the person to whom
the rights are granted only by such person.

      Restricted Stock. Employees and consultants may be granted the right to
purchase restricted stock from the Company under the 1999 Equity Plan. Any
restricted stock purchase agreement shall be in such form and shall contain such
terms and conditions as the Committee shall deem appropriate. The purchase price
under each restricted stock purchase agreement shall be such amount as the
Committee shall determine and designate in such agreement. Except as otherwise
provided in the 1999 Equity Plan, no rights under a restricted stock purchase
agreement shall be assignable by any participant under the 1999 Equity Plan,
either voluntarily or by operation of law, except by will or by the laws of
descent and distribution, and shall be exercisable during the lifetime of the
person to whom the rights are granted only by such person. The purchase price of
stock acquired pursuant to a restricted stock purchase agreement shall be paid
either: (i) in cash at the time of purchase; (ii) at the discretion of the
Committee, according to a deferred payment or other arrangement with the person
to whom the stock is sold; or (iii) in any other form of legal consideration
that may be acceptable to the Committee in its discretion on terms determined by
the Committee. Shares of Common Stock sold or awarded under the 1999 Equity Plan
may, but need not, be subject to a repurchase option in favor of the Company in
accordance with a vesting schedule to be determined by the Committee.

                                       25


      Limitations on Stock Bonuses and Restricted Stock Purchases. Under the
1999 Equity Plan, no more than seven hundred thousand (700,000) shares of
Company Common Stock may be subject to Stock Bonuses or restricted stock
purchase rights. To date, Stock Awards covering 60,659 shares of restricted
stock or Stock Bonuses have been granted, leaving 639,341 shares currently
available for grant in the form of Stock Bonuses or restricted stock purchase
rights. Under the amendment to the 1999 Equity Plan approved by the Board of
Directors in January 2005, there would be no change in the number of shares that
may be subject to "full value" Stock Awards, meaning Stock Awards other than
Stock Options or SARs.

      Stock Appreciation Rights. Each Stock Appreciation Right shall entitle the
holder to a distribution based on the appreciation in the fair market value per
share of a designated amount of the Company's Common Stock. Three types of Stock
Appreciation Rights are authorized for issuance under the Plan:

      Tandem Stock Appreciation Rights. Tandem Rights may be granted appurtenant
      to an Option and will require the holder to elect between the exercise of
      the underlying Option for shares of Common Stock and the surrender, in
      whole or in part, of such Option for an appreciation distribution equal to
      the excess of (A) the fair market value (on the date of Option surrender)
      of vested shares of Common Stock purchasable under the surrendered Option
      over (B) the aggregate exercise price payable for such shares. Tandem
      Rights may be tied to either Incentive Stock Options or Nonstatutory Stock
      Options. Each such right shall generally be subject to the same terms and
      conditions applicable to the particular Option to which it pertains. If
      Tandem Rights are granted appurtenant to an Incentive Stock Option, they
      must satisfy any applicable Treasury Regulations so as not to disqualify
      such Option as an Incentive Stock Option under the Tax Code.

      Concurrent Stock Appreciation Rights. Concurrent Rights will be granted
      appurtenant to an Option and may apply to all or any portion of the shares
      of Common Stock subject to the underlying Option and will be exercised
      automatically at the same time the Option is exercised for those shares.
      The appreciation distribution to which the holder of such concurrent right
      shall be entitled upon exercise of the underlying Option shall be in an
      amount equal to such portion as shall be determined by the Board or the
      Committee at the time of grant of the excess of (A) the aggregate fair
      market value (at date of exercise) of the vested shares purchased under
      the underlying Option with such concurrent rights over (B) the aggregate
      exercise price paid for those shares. Concurrent Rights may be tied to any
      or all of the shares of Common Stock subject to any Incentive Stock Option
      or Nonstatutory Stock Option grant made under the 1999 Equity Plan. A
      Concurrent Right shall, except as specifically set forth below, be subject
      to the same terms and conditions applicable to the particular option grant
      to which it pertains.

      Independent Stock Appreciation Rights. Independent Rights may be granted
      independently of any Option and will entitle the holder upon exercise to
      an appreciation distribution equal in amount to the excess of (A) the
      aggregate fair market value (at date of exercise) of a number of shares of
      Common Stock equal to the number of vested share equivalents exercised at
      such time over (B) the aggregate fair market value of such number of
      shares of Common Stock at the date of grant. Independent Rights will
      generally be subject to the same terms and conditions applicable to
      Nonstatutory Stock Options. They will be denominated in share equivalents.

                                       26

      Change In Control. The 1999 Equity Plan provides for accelerated vesting
in the event the Company undergoes a Change in Control (as defined below). Upon
and following the occurrence of a Change of Control, the time for exercise of
each unvested installment of any then outstanding Option or Stock Appreciation
Right will be accelerated, so that:

      (i) immediately upon such Change of Control, if the holder is then an
      employee or consultant of the Company twenty-five percent (25%) of any
      such unvested installment shall be exercisable;

      (ii) on the date that is nine months after such Change in Control, if the
      holder is then an employee or consultant of the Company one-third (33
      1/3%) of any installment of such Option or Stock Appreciation Right that
      has not yet vested in accordance with its original terms or by virtue of
      the 1999 Equity Plan's change in control provisions shall become
      exercisable;

      (iii) on the date that is eighteen months after such Change in Control, if
      the holder is then an employee or consultant of the Company fifty percent
      (50%) of any installment of such Option or Stock Appreciation Right that
      has not yet vested in accordance with its original terms or the 1999
      Equity Plan's change in control provisions shall become exercisable; and

      (iv) on the second anniversary of such Change in Control, if the holder is
      then an employee or consultant of the Company any remaining installment of
      such Option or Stock Appreciation Right that has not yet vested in
      accordance with its original terms or the 1999 Equity Plan's change in
      control provisions shall become exercisable.

      The foregoing clauses (i) through (iv) provide for vesting that is in
addition to, and not in lieu of, the vesting schedule originally provided in any
Option or Stock Appreciation Right outstanding at the time of a Change in
Control, and, except to the extent accelerated by such clauses, each such Option
or Stock Appreciation Right shall continue to vest in accordance with its
original terms.

      Upon the occurrence of a Change of Control, the restrictions and
conditions contained in any Stock Bonus or restricted stock purchase agreement
under the 1999 Equity Plan shall automatically be appropriately modified so that
under its terms additional shares of Common Stock vest in a manner essentially
equivalent to the additional vesting described above for Options and Stock
Appreciation Rights. The determination of the Committee as to such modifications
will be final, binding and conclusive.

      If the Company is merged with or into or consolidated with another
corporation, other than a merger or consolidation which would result in the
voting securities of the Company outstanding immediately prior thereto
continuing to represent (either by remaining outstanding or by being converted
into voting securities of the surviving entity) more than fifty percent (50%) of
the combined voting power of the voting securities of the Company or such
surviving entity outstanding immediately after such merger or consolidation or
if the Company is liquidated, or sells or otherwise disposes of substantially
all of its assets to another corporation while unexercised Options remain
outstanding under the 1999 Equity Plan, then in such event either:

      (i) subject to the provisions of clause (ii) below, after the effective
      date of such merger, consolidation, liquidation, sale or disposition, as
      the case may be, each holder of an outstanding Option will be entitled,
      upon exercise of such Option, to receive, in lieu of the

                                       27



      shares of Common Stock as to which such Option was exercisable immediately
      prior to such event, the number and class of shares of stock or other
      securities, cash or property (including, without limitation, shares of
      stock or other securities of another corporation or common stock) to which
      such holder would have been entitled pursuant to the terms of the merger,
      consolidation, liquidation, sale or disposition if, immediately prior to
      such event, such holder had been the holder of a number of shares of
      Common Stock equal to the number of shares as to which such Option shall
      be so exercised; or

      (ii) the Committee may accelerate the time for exercise of some or all
      unexercised and unexpired Options or Stock Appreciation Rights so that
      from and after a date prior to the effective date of such merger,
      consolidation, liquidation, sale or disposition, as the case may be,
      specified by the Committee such accelerated Options or Stock Appreciation
      Rights shall be exercisable in full.

      If, within two years following a Change in Control, the employment of any
optionee who immediately prior to such Change in Control was employed by the
Company as an officer within the meaning of Section 16 of the Exchange Act (each
such optionee being hereafter referred to as a "Designated Executive") is
terminated by the Company other than for cause, or is terminated by the
Designated Executive for Good Reason (as defined below), then in such event all
unvested Options Stock Appreciation Rights, Stock Bonuses and other Stock Awards
held by such Designated Executive at the date of such termination shall
thereupon immediately become exercisable in full. "Good Reason" for termination
by a Designated Executive of his employment will be deemed to have existed only
if (i) within two years after a Change in Control, the Company, or any successor
entity then employing the Designated Executive, materially diminishes the
responsibilities and authority of the Designated Executive or materially reduces
the rate of compensation of the Designated Executive (including by way of a
change in the method of determining the eligibility of such Designated Executive
to earn bonus or incentive compensation), in either case as compared with his
responsibilities and authority or rate of compensation, as the case may be, in
effect immediately prior to such Change in Control, and (ii) within thirty (30)
days following such diminution or reduction the Designated Executive resigns
from his employment by the Company or such successor entity.

      If, within two years following a Change in Control, a Non-Employee
Director is terminated or resigns from the Board of Directors for Good Reason,
then in such event all unvested Options held by such Non-Employee Director at
the date of such resignation shall thereupon immediately become exercisable in
full. For purposes of this paragraph, "Good Reason" for resignation by a
Non-Employee Director shall be deemed to have existed only if (i) within two
years after a Change in Control, the Company, or any successor entity, shall
materially diminish the responsibilities and authority of the Non-Employee
Director or shall materially reduce the rate of compensation of the Non-Employee
Director, in either case as compared with his responsibilities and authority or
rate of compensation, as the case may be, in effect immediately prior to such
Change in Control, and (ii) within thirty (30) days following such diminution or
reduction the Non-Employee Director shall resign from his position as a
Director.

                            28



      Under the 1999 Equity Plan, "Change in Control" means the occurrence of
any one of the following events:

      (a) any "person" (as such term is used in Sections 13(d) and 14(d)(2) of
      the Exchange Act) becomes a "beneficial owner" (as such term is defined in
      Rule 13d-3 promulgated under the Exchange Act) (other than the Company,
      any trustee or other fiduciary holding securities under an employee
      benefit plan of the Company, or any corporation owned, directly or
      indirectly, by the stockholders of the Company in substantially the same
      proportions as their ownership of stock of the Company), directly or
      indirectly, of securities of the Company representing fifty percent (50%)
      or more of the combined voting power of the Company's then outstanding
      securities; or

      (b) persons who constitute the Company's Board immediately prior to any
      tender offer, proxy contest, consent solicitation, business combination,
      merger or similar transaction cease to constitute at least a majority of
      the Board as a result of such tender offer, proxy contest, merger or
      similar transaction; or

      (c) the stockholders of the Company approve a merger or consolidation of
      the Company with any other corporation or other entity, other than a
      merger or consolidation which would result in the voting securities of the
      Company outstanding immediately prior thereto continuing to represent
      (either by remaining outstanding or by being converted into voting
      securities of the surviving entity) more than fifty percent (50%) of the
      combined voting power of the voting securities of the Company or such
      surviving entity outstanding immediately after such merger or
      consolidation; or

      (d) the stockholders of the Company approve a plan of complete liquidation
      of the Company or an agreement for the sale or disposition by the Company
      of all or substantially all of the Company's assets.

      Authority to Amend the 1999 Equity Plan. The Board may amend the 1999
Equity Plan at any time, provided that no amendment shall be effective unless
approved by the stockholders of the Company to the extent stockholder approval
is necessary for the 1999 Equity Plan to satisfy the requirements of Section 422
of the Tax Code, Section 16b-3 of the Securities Act of 1933, as amended, or the
Nasdaq Rules. The Board of Directors may terminate or suspend the 1999 Equity
Plan at any time. Unless sooner terminated, the 1999 Equity Plan shall terminate
on March 4, 2009.

      Awards Granted to Date Under the 1999 Equity Plan. Norman E. Drapeau, Jr.
has received options to purchase 696,500 shares, and 3,574 shares of restricted
stock, under the 1999 Equity Plan. Peter J. Rice has received options to
purchase 267,500 shares, and 1,790 shares of restricted stock, under the 1999
Equity Plan. John W. Young has received options to purchase 155,918 shares, and
1,790 shares of restricted stock, under the 1999 Equity Plan. William J. Sawyer
has received options to purchase 150,918 shares, and 1,790 shares of restricted
stock, under the 1999 Equity Plan. Ted D. Williams, since resigned, has received
options to purchase 150,918 shares under the 1999 Equity Plan. Patricia C. Foye
has received options to purchase 144,300 shares, and 1,790 shares of restricted
stock, under the 1999 Equity Plan. All current executive officers of the Company
as a group have received options to purchase 1,664,436 shares and 11,659 shares
of restricted stock under the 1999 Equity Plan. The current Directors who are
not also executive officers have received a total of options to purchase 270,262
shares and 49,000 shares of restricted stock under the 1999 Equity Plan. Richard
P. Fishman has received options to purchase 66,000 shares, and 11,050 shares

                                       29



of restricted stock, under the 1999 Equity Plan. David N. Campbell has not
received any awards under the 1999 Equity Plan. Employees of the Company who are
not executive officers have received options to purchase 2,548,950 shares under
the 1999 Equity Plan. As of January 20, 2005, 2,420,185 shares were subject to
outstanding options granted under the 1999 Equity Plan, and 544,541 shares
remained available for future grants. As of January 20, 2005, option prices and
expiration dates for outstanding options granted under the 1999 Equity Plan
ranged from $7.53 to $85.00 per share and from April 19, 2009 to January 18,
2015, respectively.

NEW PLAN BENEFITS

      The adoption of the proposed amendments to the 1999 Equity Plan will not
result in any new benefits to (i) any of the executive officers, (ii) the
current executive officers, as a group, or (iii) employees who are not executive
officers, as a group. Upon approval of the proposed amendment by the Company's
stockholders, the Company may issue Stock Awards to its employees, including its
executive officers, but the Company has not decided to issue such awards, or
determined the nature or amounts of such awards, if any. The Company is unable
to determine the dollar value and number of any additional plan benefits which
will be received by or allocated to the current directors who are not executive
officers, as a group, including nominees for election as a director, because
Stock Awards are granted to Non-Employee Directors on a discretionary basis.

      Federal Income Tax Information with Respect to the 1999 Equity Plan. The
grantee of a Nonstatutory Stock Option ordinarily recognizes no income for
federal income tax purposes on the grant thereof. On the exercise of a
Nonstatutory Stock Option, the difference between the fair market value of the
underlying shares of Common Stock on the exercise date and the option exercise
price is treated as compensation to the holder of the option taxable as ordinary
income in the year of exercise, and such fair market value becomes the basis for
the underlying shares which will be used in computing any capital gain or loss
upon disposition of such shares. Subject to certain limitations, the Corporation
may deduct for the year of exercise an amount equal to the amount recognized by
the option holder as ordinary income upon exercise of a Nonstatutory Stock
Option.

      The grantee of an Incentive Stock Option recognizes no income for federal
income tax purposes on the grant thereof. Except as described below with respect
to the alternative minimum tax, there is no tax upon exercise of an Incentive
Option. If no disposition of shares acquired upon exercise of the Incentive
Stock Option is made by the option holder within two years from the date of the
grant of the Incentive Stock Option or within one year after exercise of the
Incentive Option, any gain realized by the option holder on the subsequent sale
of such shares is treated as a long-term capital gain for federal income tax
purposes. If the shares are sold prior to the expiration of such periods, the
difference between the lesser of the value of the shares at the date of exercise
or at the date of sale and the exercise price of the Incentive Stock Option is
treated as compensation to the employee taxable as ordinary income and the
excess gain, if any, is treated as capital gain (which will be long-term capital
gain if the shares are held for more than one year). The excess of the fair
market value of the underlying shares over the option price at the time of
exercise of an Incentive Stock Option will constitute an item of tax preference
for purposes of the alternative minimum tax. Taxpayers who incur the alternative
minimum tax are allowed a credit which may be carried forward indefinitely to be
used as a credit against the regular tax liability in a later year; however, the
alternative minimum tax credit can not reduce the regular tax below the
alternative minimum tax for that carryover year. In connection with the sale of
the shares covered by Incentive Options, the Corporation is allowed a deduction
for tax purposes only to the extent, and at the time, the option

                                       30


holder receives ordinary income (for example, by reason of the sale of shares by
the holder of an Incentive Stock Option within two years after the date of the
granting of the Incentive Stock Option or one year after the exercise of the
Incentive Option), subject to certain limitations on the deductibility of
compensation paid to executives.

      Full Text of the 1999 Equity Plan. The full text of the 1999 Equity Plan,
as amended, is attached as Appendix A.

      Unless authority to do so has been limited in a proxy, it is the intention
of the persons named as proxies to vote the shares represented by the proxy FOR
the approval of the amendment to the 1999 Equity Plan.

      THE BOARD OF DIRECTORS RECOMMENDS THAT STOCKHOLDERS VOTE FOR THE PROPOSAL
TO AMEND THE AMENDED AND RESTATED 1999 EQUITY INCENTIVE PLAN TO INCREASE THE
NUMBER OF SHARES AUTHORIZED FOR ISSUANCE THEREUNDER BY AN ADDITIONAL 1,200,000
SHARES.

                                       31



                                 PROPOSAL THREE

          RATIFICATION OF APPOINTMENT OF INDEPENDENT REGISTERED PUBLIC
                                 ACCOUNTING FIRM

      PricewaterhouseCoopers LLP currently serves as the Company's independent
registered public accounting firm, and that firm conducted the audit of the
Company's financial statements for the fiscal year ended September 30, 2004. The
Audit Committee has appointed PricewaterhouseCoopers LLP to serve as the
independent registered public accounting firm to conduct an audit of the
Company's consolidated financial statements for the fiscal year ending September
30, 2005.

      Appointment of the Company's independent registered public accounting firm
is not required to be submitted to a vote of the stockholders of the Company for
ratification. However, the Audit Committee has recommended that the Board of
Directors submit this matter to the stockholders as a matter of good corporate
practice, which the Board of Directors is doing.

      If the stockholders fail to ratify the appointment, the Audit Committee
will reconsider whether to retain PricewaterhouseCoopers LLP, and may retain
that firm or another without re-submitting the matter to the Company's
stockholders. Even if the appointment is ratified, the Audit Committee may, in
its discretion, direct the appointment of a different independent registered
public accounting firm at any time during the year if it determines that such a
change would be in the best interests of the Company and the stockholders.

      AUDIT FEES. The following table presents fees for professional audit
services rendered by PricewaterhouseCoopers LLP for the audit of the Company's
annual financial statements for the fiscal years ended September 30, 2003 and
2004, respectively and fees billed for other services rendered by
PricewaterhouseCoopers LLP during those periods:



                                  Fiscal 2003  Fiscal 2004
                                  -----------  -----------
                                         
Audit Fees:  (1)                    $ 319,621    $ 323,913
Audit related fees: (2)             $  15,000    $  31,600
Tax fees: (3)                       $ 224,369    $  19,355
All other fees: (4)                 $   1,900    $   3,186
                                    ---------    ---------
                         Totals:    $ 560,890    $ 378,054


- --------------------------------
(1)   Audit fees consisted of audit work performed in the preparation of
      financial statements, as well as work generally only the independent
      auditor can reasonably be expected to provide, such as statutory audits.

(2)   Audit related fees consisted principally of assurance related services
      such as employee benefit plan audits, due diligence related to mergers and
      acquisitions and financial accounting consultations.

(3)   Tax fees consisted principally of assistance with matters related to tax
      compliance and reporting, including tax return preparation, refund claims
      and tax planning.

(4)   All other fees include financial systems implementation and design
      services.

      Representatives of PricewaterhouseCoopers LLP will be present at the
Annual Meeting, will have an opportunity to make a statement if they wish, and
will be available to respond to appropriate questions from stockholders.

      THE BOARD OF DIRECTORS RECOMMENDS THAT STOCKHOLDERS VOTE FOR THE PROPOSAL
TO RATIFY THE APPOINTMENT OF PRICEWATERHOUSECOOPERS LLP AS THE COMPANY'S
INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM FOR THE FISCAL YEAR ENDING
SEPTEMBER 30, 2005.

                                       32


             SECTION 16(a) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE

      Section 16(a) of the Securities Exchange Act of 1934 requires the
Company's officers and directors, and persons who own more than 10% of a
registered class of the Company's equity securities, to file reports of
ownership and changes in ownership with the SEC. Officers, directors and
greater-than-ten-percent stockholders are required by SEC regulations to furnish
the Company with copies of all Section 16(a) forms they file.

      Based solely upon review of Forms 3 and 4 and amendments thereto furnished
to the Company during fiscal 2004, and Forms 5 and amendments thereto furnished
to the Company with respect to fiscal 2004, or representations that Form 5 was
not required, the Company believes that all Section 16(a) filing requirements
applicable to its officers, directors and greater-than-ten percent stockholders
were fulfilled in a timely manner, except that Ted Williams reported his receipt
of a stock option granted under the 1999 Equity Plan on a Form 4 that was filed
one day outside of the required time period for filing. After review, the
Company has concluded that this omission was inadvertent, and that the
transaction did not give rise to liability under Section 16(b) of the Exchanger
Act for recapture of short-swing profits.

                                  SOLICITATION

      Brokers, banks and other nominees will be reimbursed for their
out-of-pocket expenses and other reasonable clerical expenses incurred in
obtaining instructions from beneficial owners of the Common Stock. In addition
to the solicitation by mail, directors, officers and certain employees of the
Company may in certain instances, make special solicitation of proxies
personally or by telephone, without extra compensation; it is expected that the
expense of such special solicitation will be nominal. In addition, the Company
may engage Georgeson Shareholder Communications, Inc. to make solicitation in
person or by telephone, at an estimated cost of $6,500. All expenses incurred in
connection with this solicitation will be borne by the Company.

                              STOCKHOLDER PROPOSALS

      Stockholder proposals for inclusion in the proxy materials related to the
2006 Annual Meeting of Stockholders or Special Meeting in lieu thereof must be
received by the Company at its Executive Offices no later than September 30,
2005 or, if the date of such meeting is more than 30 calendar days before or
after March 14, 2006, a reasonable time before the solicitation of proxies by
the Company with respect to such meeting is made.

      In addition, the Company's By-Laws provide that a stockholder must give
written notice to the Company of any business to be conducted at any meeting of
stockholders in accordance with the procedural requirements fully set forth in
Article III of the Company's By-Laws. In the case of a regularly scheduled
annual meeting, such notice must be given not less than sixty days prior to the
scheduled annual meeting describing any proposal to be brought before such
meeting, even if such item is not to be included in the Company's proxy
statement relating to such meeting. To bring an item of business before this
Annual Meeting, a stockholder must have delivered the requisite notice of such
item to the Company no later than January 13, 2005.

                                       33



      The Nominating Committee will consider any proposal properly presented by
a stockholder for inclusion in the Company's annual proxy statement. In
considering the proposal, the Committee may seek input from an independent
advisor and/or legal counsel, as appropriate, and will reach a conclusion and
report to the full Board for its consideration. After full consideration by the
Board of Directors, the stockholder proponent will be notified of the conclusion
of the Board.

                                  MISCELLANEOUS

      The Board does not intend to present to the Annual Meeting any business
other than the proposals listed herein, and the Board was not aware, a
reasonable time before mailing this Proxy Statement to stockholders, of any
other business, which properly may be presented for action at the Annual
Meeting.

                              AVAILABLE INFORMATION

      Stockholders of record on January 20, 2005 will receive a Proxy Statement
and the Company's Annual Report to Stockholders, which contains detailed
financial information concerning the Company. The Annual Report is not
incorporated herein and is not deemed a part hereof.

                                       34


APPENDIX A

                               MRO SOFTWARE, INC.
                 AMENDED AND RESTATED 1999 EQUITY INCENTIVE PLAN

1. INTRODUCTION: PURPOSES

(a) This Amended and Restated 1999 Equity Incentive Plan (the "1999 Plan" or
"the Plan") amends and restates the 1999 Equity Incentive Plan of MRO Software,
Inc. (the "Company") adopted on March 24, 1999. Options granted under the 1994
Incentive and Nonqualified Stock Option Plan shall continue to be governed by
the terms of the 1994 Incentive and Nonqualified Stock Option Plan, as amended
to date.

(b) The purpose of the Plan is to provide a means by which selected Employees
and Directors of and Consultants to the Company, and its Affiliates, may be
given an opportunity to benefit from increases in value of the stock of the
Company through the granting of (i) Incentive Stock Options, (ii) Nonstatutory
Stock Options, (iii) Stock Bonuses, (iv) rights to purchase Restricted Stock,
(v) Stock Appreciation Rights, and (vi) other awards based upon the Company's
Common Stock on such terms and conditions as the Board of Directors of the
Company(the "Board") may determine.

(c) The Company, by means of the Plan, seeks to retain the services of persons
who are now Employees or Directors of or Consultants to the Company and its
Affiliates, to secure and retain the services of new Employees, Directors and
Consultants, and to provide incentives for such persons to exert maximum efforts
for the success of the Company.

(d) The Company intends that the Stock Awards issued under the Plan shall, in
the discretion of the Board or any Committee to which responsibility for
administration of the Plan has been delegated pursuant to subsection 3(c)
hereof, be either (i) Options granted pursuant to Sections 6 and 7 hereof,
including Incentive Stock Options and Nonstatutory Stock Options, (ii) Stock
Bonuses or rights to purchase restricted stock granted pursuant to Section 8
hereof, (iii) Stock Appreciation Rights granted pursuant to Section 9 hereof or
(iv) other stock based awards granted pursuant to Section 10 hereof. All Options
shall be separately designated Incentive Stock Options or Nonstatutory Stock
Options at the time of grant, and shall be in such form as required pursuant to
Sections 6 and 7 hereof, and a separate certificate will be issued for shares
purchased upon exercise of each type of Option.

2. DEFINITIONS AND RULES OF INTERPRETATION

(a) Definitions.

For the purposes of the Plan, in addition to the definitions set forth above,
the following terms shall have the respective meanings set forth below:

(i)   "Affiliate" means any parent corporation or subsidiary corporation,
      whether now or hereafter existing, as those terms are defined in Sections
      424(e) and (f) respectively, of the Code.

(ii)  "Board" means the Board of Directors of the Company.

(iii) "Change in Control" means the occurrence of any one of the following
      events:

      (a)   any "person" (as such term is used in Sections 13(d) and 14(d)(2) of
            the Exchange Act) becomes a "beneficial owner" (as such term is
            defined in Rule 13d-3 promulgated under the

                                                                        Page A-1



            Exchange Act) (other than the Company, any trustee or other
            fiduciary holding securities under an employee benefit plan of the
            Company, or any corporation owned, directly or indirectly, by the
            stockholders of the Company in substantially the same proportions as
            their ownership of stock of the Company), directly or indirectly, of
            securities of the Company representing fifty percent (50%) or more
            of the combined voting power of the Company's then outstanding
            securities; or

      (b)   persons who constitute the Company's Board immediately prior to any
            tender offer, proxy contest, consent solicitation, business
            combination, merger or similar transaction cease to constitute at
            least a majority of the Board as a result of such tender offer,
            proxy contest, merger or similar transaction; or

      (c)   the stockholders of the Company approve a merger or consolidation of
            the Company with any other corporation or other entity, other than a
            merger or consolidation which would result in the voting securities
            of the Company outstanding immediately prior thereto continuing to
            represent (either by remaining outstanding or by being converted
            into voting securities of the surviving entity) more than fifty
            percent (50%) of the combined voting power of the voting securities
            of the Company or such surviving entity outstanding immediately
            after such merger or consolidation; or

      (d)   the stockholders of the Company approve a plan of complete
            liquidation of the Company or an agreement for the sale or
            disposition by the Company of all or substantially all of the
            Company's assets.

(iv)  "Change in Stock" means any change in the Company Common Stock subject to
      the Plan, or subject to any Stock Award, without receipt of consideration
      by the Company (through merger, consolidation, reorganization,
      recapitalization, reincorporation, stock dividend, stock split, spin-off,
      split-up, spin-out, dividend in property other than cash, liquidating
      dividend, combination of shares, exchange of shares, change in corporate
      structure or other transaction not involving the receipt of consideration
      by the Company); provided however, that the conversion of any convertible
      securities of the Company shall not be treated as a "transaction not
      involving the receipt of consideration by the Company."

(v)   "Code" means the Internal Revenue Code of 1986, as amended.

(vi)  "Committee" means the Committee appointed by the Board in accordance with
      subsection 3 of the Plan.

(vii) "Company" means MRO Software, Inc. a corporation organized under the laws
      of Massachusetts.

(viii) "Company Common Stock" means the common stock of the Company, par value
      $.01 per share

(ix)  "Concurrent Stock Appreciation Right" or "Concurrent Right" means a right
      granted pursuant to subsection 9(b)(ii) hereof.

(x)   "Consultant" means any person, including an advisor, engaged by the
      Company, or an Affiliate to render consulting services and who is
      compensated for such services, provided that the term "Consultant" shall
      not include a Director acting solely in his capacity as such.

(xi)  "Continuous Status as an Employee or Consultant" means the employment or
      relationship as Consultant is not interrupted or terminated by the Company
      or any Affiliate. The Committee, in its

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan        Page A-2


        sole discretion, may determine whether Continuous Status as an Employee,
        or Consultant shall be considered interrupted in the case of any leave
        of absence approved by the Board, including sick leave, military leave,
        or any other personal leave; provided, however, that for purposes of
        Incentive Stock Options and Stock Appreciation Rights appurtenant
        thereto, any such leave may not exceed ninety (90) days, unless
        reemployment upon the expiration of such leave is guaranteed by contract
        or statute.

(xii)   "Director" means a member of the Board.

(xiii)  "Disability" means total and permanent disability as defined in Section
        22(e)(3) of the Code.

(xiv)   "Employee" means any person, including Officers and Directors, employed
        by the Company or any Affiliate of the Company. Neither service as a
        Director nor payment of a director's fee by the Company shall be
        sufficient to constitute "employment" by the Company.

(xv)    "Exchange Act" means the Securities Exchange Act of 1934, as amended.

(xvi)   "Fair Market Value" means, the closing sales price as of the date of
        grant for Company Common Stock (or the closing bid, if no sales were
        reported) as quoted on the Nasdaq National Market or any similar
        organization or if Company Common Stock is listed on any national
        securities exchange, as quoted on such national securities exchange, as
        applicable, as reported in the Wall Street Journal or other source as
        the Board deems reliable, and if Company Common Stock is not traded on
        the Nasdaq National Market or any similar organization or on any
        national securities exchange, the value as determined in good faith by
        the Committee, based on the information available to it.

(xvii)  "Incentive Stock Option" means an Option intended to qualify as an
        incentive stock option within the meaning of Section 422 of the Code and
        the regulations promulgated thereunder.

(xviii) "Independent Stock Appreciation Right" or "Independent Right" means a
        right granted under subsection 9(b)(iii) hereof.

(xix)   "Non-Employee Director" means a Director who either (i) is not a current
        Employee or Officer of the Company or its parent or subsidiary, does not
        receive compensation (directly or indirectly) from the Company or its
        parent or subsidiary for services rendered as a Consultant or in any
        capacity other than as a Director (except for an amount as to which
        disclosure would not be required under Item 404(a) of Regulation S-K (or
        any successor regulation of similar import) promulgated pursuant to the
        Securities Act ("Regulation S-K")), does not possess an interest in any
        other transaction as to which disclosure would be required under Item
        404(a) of Regulation S-K (or any successor regulation of similar
        import), and is not engaged in a business relationship as to which
        disclosure would be required under Item 404(b) of Regulation S-K (or any
        successor regulation of similar import); or (ii) is otherwise considered
        a "non-employee director" for purposes of Rule 16b-3 of the Exchange
        Act.

(xx)    "Nonstatutory Stock Option" means an Option not intended to qualify as
        an Incentive Stock Option.

(xxi)   "Officer" means a person who is an officer of the Company within the
        meaning of Section 16 of the Exchange Act and the rules and regulations
        promulgated thereunder.

(xxii)  "Option" means a stock option granted pursuant to the Plan.

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan        Page A-3


(xxiii)   "Option Agreement" means a written agreement between the Company and
          an Optionee evidencing the terms and conditions of an individual
          Option grant. Each Option Agreement shall be subject to the terms and
          conditions of the Plan.

(xxiv)    "Optionee" means an Employee, Director or Consultant who holds an
          outstanding Option.

(xxv)     "Outside Director" means for any given date of grant a Director who
          either (i) is not then a current employee of the Company or an
          "affiliated corporation" (within the meaning of Treasury regulations
          promulgated under Section 162(m) of the Code), is not a former
          employee of the Company or an "affiliated corporation" receiving
          compensation from the Company or such affiliated corporation for prior
          services (other than benefits under a tax qualified pension plan)
          during the then current taxable year, was not an officer of the
          Company or an "affiliated corporation" at any time (other than as its
          Clerk or Assistant Clerk), and is not then currently receiving direct
          or indirect remuneration from the Company or an "affiliated
          corporation" for services in any capacity other than as a Director,
          and (ii) is otherwise considered an "outside director" for purposes of
          Section 162(m) of the Code.

(xxvi)    "Plan" or "1999 Plan" mean this Amended and Restated 1999 Equity
          Incentive Plan.

(xxvii)   "Plan Year" means the calendar year.

(xxiii)   "Rule 16b-3" means Rule 16b-3 of the Exchange Act or any successor to
          Rule 16b-3.

(xxix)    "Securities Act" means the Securities Act of 1933, as amended.

(xxx)     "Stock Appreciation Right" means any of the various types of rights
          which may be granted under Section 9 hereof.

(xxxi)    "Stock Award" means any right granted under the Plan, including any
          Option, any stock bonus, any right to purchase restricted stock, and
          any Stock Appreciation Right.

(xxxii)   "Stock Award Agreement" means a written agreement between the Company
          and a holder of a Stock Award evidencing the terms and conditions of
          an individual Stock Award grant. Each Stock Award Agreement shall be
          subject to the terms and conditions of the Plan.

(xxxiii)  "Stock Bonus" means any stock bonus of the type which may be granted
          under Section 8 hereof.

(xxxiv)   "Tandem Stock Appreciation Right" or "Tandem Right" means a right
          granted under subsection 9(b)(i) hereof.

The foregoing terms are not the exclusive definitions as used in the Plan and
reference is made to other capitalized terms defined in the context of their
first use herein.

(b) Rules of Interpretation.

(i)       The headings and subheadings used herein or in any Option or other
          instrument evidencing a Stock Award are solely for convenience of
          reference and shall not constitute a part of the Plan or such document
          or affect the meaning, construction or effect of any provision
          thereof.

(ii)      All definitions set forth herein shall apply to the singular as well
          as the plural form of such defined term, and all references to the
          masculine gender shall include reference to the feminine or neuter

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan        Page A-4



      gender and visa versa, as the context may require. (iii) References to
      "including" means including without limiting the generality of any
      description preceding such term.

(iv)  Unless otherwise expressly stipulated, any reference in the Plan to any
      statute, act, regulation or specific provision thereof shall also extend
      to any amendment, restatement or other modification to such statute, act,
      regulation or specific provision thereof or any successor statute, act,
      regulation or provision of similar import.

(v)   Unless otherwise expressly provided, any reference in the Plan to any
      specific provision of any statute or act shall include any regulations
      promulgated thereunder from time to time and interpretations thereof as
      may be applicable to the Plan.

3. ADMINISTRATION

(a) Administration of the Plan shall be delegated to a committee composed of not
fewer than two (2) members (the "Committee"), all of the members of which
Committee shall be Non-Employee Directors and Outside Directors. The Committee
shall have, in connection with the administration of the Plan, the powers set
forth in the Plan, subject, however, to such resolutions, not inconsistent with
the provisions of the Plan, as may be adopted from time to time by the Board.
The Board may abolish the Committee at any time and revisit in the Board the
administration of the Plan. The Board shall have the authority to correct any
defect, omission or inconsistency in the Plan and to amend the Plan as provided
in Section 16. The Board shall have the authority to appoint the Committee and
to fill any vacancy created on the Committee by reason of the death, resignation
or removal of any member thereof by appointing an eligible successor.
Notwithstanding anything in this Section 3 to the contrary, at any time the
Board or the Committee may delegate to a committee of one or more members of the
Board the authority to grant Stock Awards to eligible persons who are not then
subject to Section 16 of the Exchange Act and to eligible persons with respect
to whom the Company does not wish to comply with Section 162(m) of the Code.

(b) The Committee shall have the power, subject to, and within the limitations
of, the express provisions of the Plan:

(i)   To determine from time to time which of the persons eligible under the
      Plan shall be granted Stock Awards; when and how Stock Awards shall be
      granted; whether a Stock Award will be an Incentive Stock Option, a
      Nonstatutory Stock Option, a Stock Bonus, a right to purchase restricted
      stock, a Stock Appreciation Right, another stock-based award or a
      combination of the foregoing; the provisions of each Stock Award granted
      (which need not be identical), including the time or times when a person
      shall be permitted to receive stock pursuant to a Stock Award; whether a
      person shall be permitted to receive stock upon exercise of an Independent
      Stock Appreciation Right; and the number of shares with respect to which
      Stock Awards shall be granted to each such person.

(ii)  To construe and interpret the Plan and Stock Awards granted under it, and
      to establish, amend and revoke rules and regulations for its
      administration. The Committee, in the exercise of this power, may correct
      any defect, omission or inconsistency in any Stock Award Agreement, in a
      manner and to the extent it shall deem necessary or expedient to make the
      Stock Award Agreement fully effective.

(iii) To amend any Stock Award.

(iv)  Generally, to exercise such powers and to perform such acts as the
      Committee deems necessary or expedient to promote the best interests of
      the Company and which are not in conflict with the provisions of the Plan.

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan        Page A-5



4. SHARES SUBJECT TO THE PLAN.

(a) Subject to the provisions of Section 15 hereof relating to adjustments upon
Changes in Stock, the number of shares of stock that may be issued pursuant to
Stock Awards under the Plan shall be equal to 6,450,000 shares of Company Common
Stock (which reflects the stock split effected by means of a stock dividend on
December 15, 1999). If any Stock Award shall for any reason expire or otherwise
terminate without having been exercised in full, the Company Common Stock not
purchased shall again become available for issuance under the Plan.
Notwithstanding the foregoing, shares of Company Common Stock subject to Stock
Appreciation Rights exercised in accordance with Section 8 hereof shall not be
available for subsequent issuance under the Plan.

(b) The Company Common Stock subject to the Plan may consist in whole or in part
of authorized but unissued shares or treasury shares. Subject to Section 4(a)
hereof, no more than seven hundred thousand (700,000) shares of Company Common
Stock may be subject to "full value" Stock Awards, meaning Stock Awards other
than Options or Stock Appreciation Rights.

5. ELIGIBILITY.

(a) Incentive Stock Options and Stock Appreciation Rights appurtenant thereto
may be granted only to Employees. Other Stock Awards may be granted to
Employees, Directors or Consultants.

(b) No person shall be eligible for the grant of an Incentive Stock Option if,
at the time of grant, such person owns (or is deemed to own pursuant to Section
424(d) of the Code) Company Common Stock possessing more than ten percent (10%)
of the total combined voting power of all classes of capital stock of the
Company or of any of its Affiliates unless the exercise price of such Incentive
Stock Option is at least one hundred ten percent (110%) of the Fair Market Value
of such Company Common Stock at the date of grant and the Incentive Stock Option
is not exercisable after the expiration of five (5) years from the date of
grant.

(c) No person shall be eligible to be granted Stock Awards covering more than
two hundred thousand (200,000) shares of Company Common Stock in any Plan Year.

6. OPTION PROVISIONS.

Each Option Agreement shall be in such form and shall contain such terms and
conditions as the Committee shall deem appropriate. The provisions of separate
Option Agreements need not be identical, but each Option Agreement shall include
(through incorporation of provisions hereof by reference in the Option Agreement
or otherwise) the substance of each of the following provisions except as
otherwise specifically provided elsewhere in the Plan:

(a) Term. No Option shall be exercisable after the expiration of ten (10) years
from the date it was granted.

(b) Price. Subject to subsection 5(b) hereof, the exercise price of each
Incentive Stock Option shall be not less than one hundred percent (100%) of the
Fair Market Value of the Company Common Stock subject to the Option on the date
the Option is granted. The exercise price of each Nonstatutory Stock Option
shall be set by the Committee at the time each Option is granted, and shall be
not less than eighty five (85%) percent of the Fair Market Value of the Company
Common Stock subject to the Option on the date the Option is granted.

(c) Consideration. The purchase price of stock acquired pursuant to an Option
shall be paid, to the extent permitted by applicable statutes and regulations,
either: (i) in cash at the time the Option is exercised, or (ii) at the
discretion of the Committee, either at the time of the grant or exercise of the
Option, (A) by delivery to the Company of other Common Stock of the Company
owned by the Optionee for a period of at least six

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan        Page A-6



months, (B) according to a deferred payment or other arrangement (which may
include, without limiting the generality of the foregoing, the use of other
Common Stock of the Company) with the person to whom the Option is granted or to
whom the Option is transferred pursuant to subsection 6(d) hereof, or (C) in any
other form of legal consideration that may be acceptable to the Committee on
terms determined by the Committee.

In the case of any deferred payment arrangement, interest shall be payable at
least annually and shall be charged at the minimum rate of interest necessary to
avoid the treatment as interest, under any applicable provisions of the Code, of
any amounts other than amounts stated to be interest under the deferred payment
arrangement.

(d) Transferability. An Incentive Stock Option shall not be transferable except
by will or by the laws of descent and distribution, and shall be exercisable
during the lifetime of the person to whom the Incentive Stock Option is granted
only by such person. A Nonstatutory Stock Option may be transferable to the
extent specified in the Option Agreement, in which case the Option may be
transferred upon such terms and conditions as are set forth in the Option
Agreement, as the Committee shall determine in its sole discretion, including
(without limitation) pursuant to a "domestic relations order" within the meaning
of such rules, regulations or interpretation of the Securities and Exchange
Commission as are applicable for purposes of Section 16 of the Exchange Act, or
to family members, or to trusts or other entities maintained for the benefit of
family members. Notwithstanding the foregoing, the person to whom an Option is
granted may, by delivering written notice to the Company, in a form satisfactory
to the Company, designate a third party who, in the event of the death of the
Optionee, shall thereafter be entitled to exercise the Option.

(e) Vesting. The total number of shares of stock subject to an Option may, but
need not, be allotted in periodic installments (which may, but need not, be
equal). The Option Agreement may provide that from time to time during each of
such installment periods, the Option may become exercisable ("vest") with
respect to some or all of the shares allotted to that period, and may be
exercised with respect to some or all of the shares allotted to such period
and/or any prior period as to which the Option became vested but was not fully
exercised. The Option may be subject to such other terms and conditions on the
time or times when it may be exercised (which may be based on performance or
other criteria) as the Committee may deem appropriate. During the remainder of
the term of the Option (if its term extends beyond the end of the installment
periods), the Option may be exercised from time to time with respect to any
shares then remaining subject to the Option. The provisions of this subsection
6(e) are subject to any Option provisions governing the minimum number of shares
as to which an Option may be exercised.

(f) Termination of Employment or Relationship as A Consultant. In the event an
Optionee's Continuous Status as an Employee or Consultant terminates (other than
upon the Optionee's death or Disability), the Optionee may exercise his or her
Option, but only within such period of time ending on the earlier of (i) the
date three (3) months after termination of the Optionee's Continuous Status as
an Employee or Consultant (or such longer (but only in the case of a
Nonstatutory Stock Option) or shorter period of time specified in the Option
Agreement), or (ii) the expiration of the Option's term, and only to the extent
that the Optionee was entitled to exercise it at the date of termination (but in
no event later than the expiration of the term of such Option as set forth in
the Option Agreement). If, at the date of termination, the Optionee is not
entitled to exercise his or her entire Option, the shares covered by the
unexercisable portion of the Option shall revert to and again become available
for issuance under the Plan. If, after termination, the Optionee does not
exercise his or her Option within the time specified in the Option Agreement,
the Option shall terminate, and the shares covered by such Option shall revert
to and again become available for issuance under the Plan.

(g) Disability of Optionee. In the event an Optionee's Continuous Status as an
Employee or Consultant terminates as a result of the Optionee's Disability, the
Optionee may exercise his or her Option, but only within such period of time
ending on the earlier of (i) the date twelve (12) months following such
termination (or such longer or shorter period of time as specified in the Option
Agreement), or (ii) the expiration of the

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan        Page A-7



term of the Option as set forth in the Option Agreement). If, at the date of
termination, the Optionee is not entitled to exercise his or her entire Option,
the shares covered by the unexercisable portion of the Option shall revert to
the Plan. If, after termination, the Optionee does not exercise his or her
Option within the time specified herein, the Option shall terminate, and the
shares covered by such Option shall revert to and again become available for
issuance under the Plan.

(h) Death of Optionee. In the event of the death of an Optionee during, or
within a period specified in the Option Agreement after the termination of, the
Optionee's Continuous Status as an Employee or Consultant, the Option may be
exercised by the Optionee's estate, by a person who acquired the right to
exercise the Option by bequest or inheritance, or by a person designated to
exercise the Option upon the Optionee's death pursuant to subsection 6(d)
hereof, but only within the period ending on the earlier of (i) the date twelve
(12) months following the date of death (or such longer or shorter period
specified in the Option Agreement) or (ii) the expiration of the term of such
Option as set forth in the Option Agreement. If, at the time of death, the
Optionee was not entitled to exercise his or her entire Option, the shares
covered by the unexercisable portion of the Option shall revert to and again
become available under the Plan. If, after death, the Option is not exercised
within the time specified herein, the Option shall terminate, and the shares
covered by such Option shall revert to and again become available for issuance
under the Plan.

(i) Early Exercise. The Option Agreement may, but need not, include a provision
whereby the Optionee may elect at any time while an Employee, Director or
Consultant to exercise the Option as to any part or all of the shares subject to
the Option prior to the full vesting of the Option. If such a provision is
included in an Option Agreement, the Option Agreement shall also contain
provisions establishing a vesting schedule for the purchased shares and a right
of the Company to repurchase any unvested shares or, as a condition to the
exercise of the relevant Option, requiring the Optionee to enter into an
agreement with the Company establishing such vesting and such rights.

(j) Withholding. To the extent provided by the terms of an Option Agreement, the
Optionee may satisfy any required minimum federal, state or local tax
withholding obligation relating to the exercise of such Option by any of the
following means or by a combination of such means: (1) tendering a cash payment;
(2) authorizing the Company to withhold shares from the shares of the Common
Stock otherwise issuable to the participant as a result of the exercise of the
Option; or (3) delivering to the Company owned and unencumbered shares of the
Common Stock of the Company.

(k) Re-Load Options. Without in any way limiting the authority of the Committee
to make or not to make grants of Options hereunder, the Committee shall have the
authority (but not an obligation) to include as part of any Option Agreement a
provision entitling the Optionee to a further Option (a "Re-Load Option") in the
event the Optionee exercises the Option evidenced by the Option Agreement, in
whole or in part, by surrendering other shares of Company Common Stock in
accordance with the Plan and the terms and conditions of the Option Agreement.
Any such Re-Load Option (i) shall be for a number of shares equal to the number
of shares surrendered as part or all of the exercise price of such Option, (ii)
shall have an expiration date which is the same as the expiration date of the
Option the exercise of which gave rise to such Re-Load Option; and (iii) shall
have an exercise price which is equal to one hundred percent (100%) of the Fair
Market Value of the Company Common Stock subject to the Re-Load Option on the
date of exercise of the original Option or, in the case of a Re-Load Option
which is an Incentive Stock Option and which is granted to a 10% stockholder (as
described in subsection 5(c) hereof), shall have an exercise price which is
equal to one hundred ten percent (110%) of the Fair Market Value of the Company
Common Stock subject to the Re-Load Option on the date of exercise of the
original Option and shall have a term which is no longer than five (5) years.

Any such Re-Load Option may be an Incentive Stock Option or a Nonstatutory Stock
Option, as the Committee may designate at the time of the grant of the original
Option, provided, however, that the

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan        Page A-8



designation of any Re-Load Option as an Incentive Stock Option shall be subject
to the one hundred thousand dollar ($100,000) annual limitation on
exercisability of Incentive Stock Options described in subsection 13(d) hereof
and in Section 422(d) of the Code. There shall be no Re-Load Options on a
Re-Load Option. Any such Re-Load Option shall be subject to the availability of
sufficient shares under subsection 4(a) hereof and shall be subject to such
other terms and conditions as the Committee may determine which are not
inconsistent with the express provisions of the Plan regarding the terms of the
Options.

7. AWARDS TO NON-EMPLOYEE DIRECTORS.

(a) The Committee may grant Nonstatutory Stock Options, and other Stock Awards
pursuant to Sections 8, 9 or 10 below, to the Company's Non-Employee Directors,
in the Committee's sole discretion.

(b) Each Nonstatutory Stock Option granted to Non-Employee Directors shall have
an exercise price equal to the Fair Market Value of the Common Stock on the date
of grant. All options granted under this Section 7 prior to March 5, 2002 shall
expire on the date which is five years from the date of grant, provided that the
Committee may under Sections 3(b)(iii) and 17(e) of the 1999 Plan extend the
expiration date of such option(s) to a date no later than the tenth anniversary
of the date of grant. All options granted under this Section 7 on or after March
5, 2002 shall expire on a date determined by the Committee which is not more
than ten years from the date of grant.

(c) The Committee shall adopt such provisions, in its sole discretion, as to the
time, any limitations or restrictions and the manner of the exercise or vesting
of Nonstatutory Stock Options granted under this Section 7 in respect of the
matters set forth under the provisions of Subsections 6(d), (j) and (k) hereof.

8. TERMS OF STOCK BONUSES AND PURCHASES OF RESTRICTED STOCK.

Each Stock Bonus or restricted stock purchase agreement related to a Stock Award
shall be in such form and shall contain such terms and conditions as the
Committee shall deem appropriate. The terms and conditions of Stock Bonus or
restricted stock purchase agreements may change from time to time, and the terms
and conditions of separate agreements need not be identical, but each Stock
Bonus or restricted stock purchase agreement shall include (through
incorporation of provisions herein by reference in the agreement or otherwise)
the substance of each of the following provisions as appropriate:

(a) Purchase Price. The purchase price under each restricted stock purchase
agreement shall be such amount as the Committee shall determine and designate in
such agreement. Notwithstanding the foregoing, the Committee may determine that
eligible participants in the Plan may be granted a Stock Award pursuant to a
Stock Bonus agreement in consideration for past services actually rendered to
the Company for its benefit.

(b) Transferability. Except as otherwise provided elsewhere in the Plan, no
rights under a Stock Bonus or restricted stock purchase agreement shall be
assignable by any participant under the Plan, either voluntarily or by operation
of law, except by will or by the laws of descent and distribution, and shall be
exercisable during the lifetime of the person to whom the rights are granted
only by such person. The person to whom the Stock Award is granted, may, by
delivering written notice to the Company, in a form satisfactory to the Company,
designate a third party who, in the event of the death of such person, shall
thereafter be entitled to exercise the rights held by such person under the
Stock Bonus or restricted stock purchase agreement.

(c) Consideration. The purchase price of stock acquired pursuant to a Stock
Award in the form of a stock purchase agreement shall be paid either: (i) in
cash at the time of purchase; (ii) at the discretion of the Committee, according
to a deferred payment or other arrangement with the person to whom the stock is
sold; or (iii) in any other form of legal consideration that may be acceptable
to the Committee in its discretion; including delivery of a promissory note of
the Optionee to the Company on terms determined by the

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan        Page A-9



Committee. Notwithstanding the foregoing, the Committee may grant a Stock Award
pursuant to a Stock Bonus agreement in consideration for past services actually
rendered to the Company or for its benefit.

(d) Vesting. Shares of Company Common Stock sold or awarded under the Plan may,
but need not, be subject to a repurchase option in favor of the Company in
accordance with a vesting schedule to be determined by the Committee.

(e) Termination of Employment or Relationship as a Consultant. In the event a
Participant's Continuous Status as an Employee or Consultant terminates, the
Company may repurchase or otherwise reacquire any or all of the shares of
Company Common Stock held by that person which have not vested as of the date of
termination under the terms of the Stock Bonus or restricted stock purchase
agreement between the Company and such person.

9. STOCK APPRECIATION RIGHTS.

(a) The Committee shall have full power and authority, exercisable in its sole
discretion, to grant Stock Appreciation Rights to Employees or Consultants to
the Company or its Affiliates under the Plan. Each such right shall entitle the
holder to a distribution based on the appreciation in the Fair Market Value per
share of a designated amount of Company Common Stock.

(b) Three types of Stock Appreciation Rights shall be authorized for issuance
under the Plan:

(i)   Tandem Stock Appreciation Rights. Tandem Rights will be granted
      appurtenant to an Option and will require the holder to elect between the
      exercise of the underlying Option for shares of Company Common Stock and
      the surrender, in whole or in part, of such Option for an appreciation
      distribution equal to the excess of (A) the Fair Market Value (on the date
      of Option surrender) of vested shares of Company Common Stock purchasable
      under the surrendered Option over (B) the aggregate exercise price payable
      for such shares.

(ii)  Concurrent Stock Appreciation Rights. Concurrent Rights will be granted
      appurtenant to an Option and may apply to all or any portion of the shares
      of Company Common Stock subject to the underlying Option and will be
      exercised automatically at the same time the Option is exercised for those
      shares. The appreciation distribution to which the holder of such
      concurrent right shall be entitled upon exercise of the underlying Option
      shall be in an amount equal to such portion as shall be determined by the
      Board or the Committee at the time of grant of the excess of (A) the
      aggregate Fair Market Value (at date of exercise) of the vested shares
      purchased under the underlying Option with such concurrent rights over (B)
      the aggregate exercise price paid for those shares.

(iii) Independent Stock Appreciation Rights. Independent Rights may be granted
      independently of any Option and will entitle the holder upon exercise to
      an appreciation distribution equal in amount to the excess of (A) the
      aggregate Fair Market Value (at date of exercise) of a number of shares of
      Company Common Stock equal to the number of vested share equivalents
      exercised at such time (as described in subsection 8(c)(iii)) hereof over
      (B) the aggregate Fair Market Value of such number of shares of Company
      Common Stock at the date of grant.

(c) The terms and conditions applicable to each Tandem Right, Concurrent Right
and Independent Right shall be as follows:

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan       Page A-10



(i) TANDEM RIGHTS:

      A.    Tandem Rights may be tied to either Incentive Stock Options or
            Nonstatutory Stock Options. Each such right shall, except as
            specifically set forth below, be subject to the same terms and
            conditions applicable to the particular Option to which it pertains.
            If Tandem Rights are granted appurtenant to an Incentive Stock
            Option, they shall satisfy any applicable Treasury Regulations so as
            not to disqualify such Option as an Incentive Stock Option under the
            Code.

      B.    The appreciation distribution payable on the exercised Tandem Right
            shall be in cash in an amount equal to the excess of (i) the Fair
            Market Value (on the date of the Option surrender) of the number of
            shares of Company Common Stock covered by that portion of the
            surrendered Option in which the Optionee is vested over (ii) the
            aggregate exercise price payable for such vested shares.

(ii) CONCURRENT RIGHTS:

      A.    Concurrent Rights may be tied to any or all of the shares of Company
            Common Stock subject to any Incentive Stock Option or Nonstatutory
            Stock Option grant made under the Plan. A Concurrent Right shall,
            except as specifically set forth below, be subject to the same terms
            and conditions applicable to the particular option grant to which it
            pertains.

      B.    A Concurrent Right shall be automatically exercised at the same time
            as the underlying Option is exercised with respect to the particular
            shares of Company Common Stock to which the Concurrent Right
            pertains.

      C.    The appreciation distribution payable on an exercised Concurrent
            Right shall be in cash in an amount equal to such portion as shall
            be determined by the Board or the Committee at the time of grant of
            the excess of (i) the aggregate Fair Market Value (on the date the
            Option is exercised) of the vested shares of Company Common Stock
            purchased under the underlying Option which have Concurrent Rights
            appurtenant to them over (ii) the aggregate exercise price paid for
            such shares.

(iii) INDEPENDENT RIGHTS:

      A.    Independent Rights shall, except as specifically set forth below, be
            subject to the same terms and conditions applicable to Nonstatutory
            Stock Options as set forth in Section 6 hereof. They shall be
            denominated in share equivalents.

      B.    The appreciation distribution payable on the exercised Independent
            Right shall be in cash in an amount equal to the excess of (I) the
            aggregate Fair Market Value (on the date of the exercise of the
            Independent Right) of a number of shares of Company Common Stock
            equal to the number of share equivalents in which the holder is
            vested under such Independent Right, and with respect to which the
            holder is exercising the Independent Right on such date, over (II)
            the aggregate Fair Market Value (on the date of the grant of the
            Independent Right) of such number of shares of Company Common Stock.

(iv) TERMS APPLICABLE TO TANDEM RIGHTS, CONCURRENT RIGHTS AND INDEPENDENT
     RIGHTS:

      A.    To exercise any outstanding Tandem, Concurrent or Independent Right,
            the holder must provide written notice of exercise to the Company in
            compliance with the provisions of the instrument evidencing such
            right.

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan       Page A-11



      B.    If a Tandem, Concurrent, or Independent Right is granted to an
            individual who is at the time subject to Section 16(b) of the
            Exchange Act (a "Section 16(b) Insider"), then the instrument of
            grant shall incorporate all the terms and conditions at the time
            necessary to assure that the subsequent exercise of such right shall
            qualify for the safe-harbor exemption from short-swing profit
            liability provided by Rule 16b-3.

      C.    Except as otherwise provided in this Section 9, no limitation shall
            exist on the aggregate amount of cash payments the Company may make
            under the Plan in connection with the exercise of Tandem, Concurrent
            or Independent Rights.

10. OTHER STOCK-BASED AWARDS.

The Committee shall have the right to grant other Awards based upon Company
Common Stock having such terms and conditions as the Committee may determine,
including the grant of shares based upon certain conditions and grant of
securities convertible into Company Common Stock.

11. CANCELLATION AND RE-GRANT OF OPTIONS.

(a) The Board or the Committee shall have the authority to effect, at any time
and from time to time, with the consent of the affected holders of Options
and/or Stock Appreciation Rights, (i) the repricing of any outstanding Options
and/or any Stock Appreciation Rights under the Plan and the grant in
substitution therefor of new Options and/or Stock Appreciation Rights under the
Plan covering the same or different numbers of shares of Company Common Stock,
but having an exercise price per share not less than eighty five percent (85%)
of the Fair Market Value (one hundred percent (100%)) of the Fair Market Value
in the case of an Incentive Stock Option or, in the case of an Incentive Stock
Option granted to a 10% stockholder (as described in subsection 5(c) hereof, not
less than one hundred ten percent (110%) of the Fair Market Value) per share of
Company Common Stock on the new grant date.

(b) Shares of Company Common Stock subject to an Option or Stock Appreciation
Right canceled under this Section 11 shall continue to be counted against the
maximum award of Options and Stock Appreciation Rights permitted to be granted
to a person pursuant to subsection 5(c) hereof. The repricing of an Option
and/or Stock Appreciation Right under this Section 11, resulting in a reduction
of the exercise price, shall be deemed to be a cancellation of the original
Option and/or Stock Appreciation Right and the grant of a substitute Option
and/or Stock Appreciation Right; in the event of such repricing, both the
original and the substituted Options and Stock Appreciation Rights shall be
counted against the maximum awards of Options and Stock Appreciation Rights
permitted to be granted to a person pursuant to subsection 5(c) hereof. The
provisions of this subsection 11(b) shall be applicable only to the extent
required by Section 162(m) of the Code.

(c) The Company shall obtain stockholder approval as provided under the
Marketplace Rules of The Nasdaq National Stock Market of any stock option or
stock appreciation right repricing effected under this Section 11.

12. COVENANTS OF THE COMPANY.

(a) During the terms of the Stock Awards, the Company shall keep available at
all times the number of shares of Company Common Stock required to satisfy such
Stock Awards up to the number of shares of Company Common Stock authorized under
the Plan.

(b) The Company shall seek to obtain from each regulatory commission or agency
having jurisdiction over the Plan such authority as may be required to issue and
sell shares of Company Common Stock under the Stock Awards; provided, however,
that this undertaking shall not require the Company to register under the

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan       Page A-12



Securities Act or any securities law of any state either the Plan, any Stock
Award or any stock issued or issuable pursuant to any such Stock Award. The
Company shall not be required to sell or issue any shares under any Stock Award
if the issuance of such shares shall constitute a violation by the holder of the
Stock Award or by the Company of any provision of any law or regulation of any
governmental authority. In the event the shares of Company Common Stock issuable
on exercise of Stock Award are not registered under the Securities Act, the
Company may imprint upon any certificate representing shares so issued any
legend which counsel for the Company considers necessary or advisable to comply
with the Securities Act and with applicable state securities laws. The Company
may, but shall in no event be obligated to, register any securities covered
hereby pursuant to the Securities Act; and in the event any shares are so
registered the Company may remove any legend on certificates representing such
shares.

13. USE OF PROCEEDS FROM STOCK.

Proceeds from the sale of Company Common Stock pursuant to Stock Awards shall
constitute general funds of the Company.

14. MISCELLANEOUS.

(a) The Committee shall have the power to accelerate the time at which a Stock
Award may first be exercised or the time during which a Stock Award or any part
thereof will vest, notwithstanding the provisions in the Stock Award stating the
time at which it may first be exercised or the time during which it will vest.

(b) Neither an Optionee nor any person to whom an Option is transferred under
subsection 6(d) hereof shall be deemed to be the holder of, or to have any of
the rights of a holder with respect to, any shares of Company Common Stock
subject to such Option unless and until such person has satisfied all
requirements for exercise of the Option pursuant to its terms.

(c) Nothing in the Plan or any instrument executed or Stock Award granted
pursuant thereto shall confer upon any Employee, Director, Consultant, Optionee,
or other holder of Stock Awards any right to continue in the employ of the
Company or any Affiliate (or to continue acting as a Director or Consultant) or
shall affect the right of the Company or any Affiliate to terminate the
employment or relationship as a Director or Consultant of any Employee,
Director, Consultant or Optionee, with or without cause.

(d) To the extent that the aggregate Fair Market Value (determined at the time
of grant) of Company Common Stock with respect to which Incentive Stock Options
are exercisable for the first time by any Optionee during any calendar year
under all plans of the Company and its Affiliates exceeds one hundred thousand
dollars ($100,000), the Options or portions thereof which exceed such limit
(according to the order in which they were granted) shall be treated as
Nonstatutory Stock Options.

15. ADJUSTMENTS UPON CHANGE IN STOCK.

In the event of any Change in Stock, the Plan will be appropriately adjusted in
the class(es) and maximum number of shares subject to the Plan pursuant to
subsection 4(a) hereof and the maximum number of shares subject to Options and
Stock Awards pursuant to subsection 5(c) hereof, and the outstanding Stock
Awards will be appropriately adjusted in the class(es) and number of shares and
price per share of stock subject to such outstanding Stock Awards. Such
adjustments shall be made by the Committee, the determination of which shall be
final, binding and conclusive.

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan       Page A-13



16. VESTING AND PAYMENT UPON CHANGE IN CONTROL.

(a) After a merger of one or more corporations with or into the Company or after
a consolidation of the Company and one or more corporations in which the
stockholders of the Company immediately prior to such merger or consolidation
own after such merger or consolidation shares representing at least fifty
percent (50%) of the voting power of the Company or the surviving or resulting
corporation, as the case may be, each holder of an outstanding Option shall, at
no additional cost, be entitled upon exercise of such Option to receive in lieu
of the shares of Company Common Stock as to which such Option was exercisable
immediately prior to such event, the number and class of shares of stock or
other securities, cash or property (including, without limitation, shares of
stock or other securities of another corporation or Company Common Stock) to
which such holder would have been entitled pursuant to the terms of the
agreement of merger or consolidation if, immediately prior to such merger or
consolidation, such holder had been the holder of record of a number of shares
of Company Common Stock equal to the number of shares for which such Option
shall be so exercised.

(b) Upon and following the occurrence of a Change of Control, the time for
exercise of each unvested installment of any then outstanding Option or Stock
Appreciation Right shall be accelerated, so that:

(i)   immediately upon such Change of Control, if the holder or optionee is then
      an employee or consultant of the Company, twenty-five percent (25%) of any
      such unvested installment shall be exercisable;

(ii)  on the date that is nine months after such Change in Control, if the
      holder or optionee is then an employee or consultant of the Company, one
      third (33 1/3%) of any installment of such Option or Stock Appreciation
      Right that has not yet vested in accordance with its original terms or by
      virtue of this Section 16 shall become exercisable;

(iii) on the date that is eighteen months after such Change in Control, if the
      holder or optionee is then an employee or consultant of the Company, fifty
      percent (50%) of any installment of such Option or Stock Appreciation
      Right that has not yet vested in accordance with its original terms or by
      virtue of this Section 16 shall become exercisable; and

(iv)  on the second anniversary of such Change in Control, if the holder or
      optionee is then an employee or consultant of the Company, any remaining
      installment of such Option or Stock Appreciation Right that has not yet
      vested in accordance with its original terms or by virtue of this Section
      16 shall become exercisable.

The foregoing clauses (i) through (iv) are intended to provide for vesting that
is in addition to, and not in lieu of, the vesting schedule originally provided
in any Option or Stock Appreciation Right outstanding at the time of a Change in
Control, and, except to the extent accelerated by such clauses, each such Option
or Stock Appreciation Right shall continue to vest in accordance with its
original terms.

(c) Upon the occurrence of a Change of Control, the restrictions and conditions
contained in any Stock Bonus granted to a then current Employee or Consultant or
restricted stock purchase agreement related to a Stock Award to which a then
current Employee or Consultant is a party shall automatically be appropriately
modified so that under the terms thereof additional shares of Company Common
Stock vest in a manner essentially equivalent to the additional vesting provided
for in Section 16(b) for Options and Stock Appreciation Rights. The
determination of the Committee as to such modifications shall be final, binding
and conclusive.

The foregoing subparagraph (c) is intended to provide for vesting that is in
addition to, and not in lieu of, the vesting schedule originally provided in any
Stock Bonus or restricted stock purchase agreement related to a

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan       Page A-14



Stock Award outstanding at the time of a Change in Control, and, except to the
extent accelerated by such clauses, each such Stock Bonus or restricted stock
purchase agreement related to a Stock Award shall continue to vest in accordance
with its original terms.

(d) If the Company is merged with or into or consolidated with another
corporation, other than a merger or consolidation which would result in the
voting securities of the Company outstanding immediately prior thereto
continuing to represent (either by remaining outstanding or by being converted
into voting securities of the surviving entity) more than fifty percent (50%) of
the combined voting power of the voting securities of the Company or such
surviving entity outstanding immediately after such merger or consolidation; or
if the Company is liquidated, or sells or otherwise disposes of substantially
all of its assets to another corporation while unexercised Options remain
outstanding under the Plan, then either in such event:

(i)   subject to the provisions of clause (iii) below, after the effective date
      of such merger, consolidation, liquidation, sale or disposition, as the
      case may be, each holder of an outstanding Option shall be entitled, upon
      exercise of such Option, to receive, in lieu of the shares of Company
      Common Stock as to which such Option was exercisable immediately prior to
      such event, the number and class of shares of stock or other securities,
      cash or property (including, without limitation, shares of stock or other
      securities of another corporation or common stock) to which such holder
      would have been entitled pursuant to the terms of the merger,
      consolidation, liquidation, sale or disposition if, immediately prior to
      such event, such holder had been the holder of a number of shares of
      Company Common Stock equal to the number of shares as to which such Option
      shall be so exercised; or

(ii)  the Committee may accelerate the time for exercise of some or all
      unexercised and unexpired Options or Stock Appreciation Rights so that
      from and after a date prior to the effective date of such merger,
      consolidation, liquidation, sale or disposition, as the case may be,
      specified by the Committee such accelerated Options or Stock Appreciation
      Rights shall be exercisable in full.

(e) If, within two years following a Change in Control, the employment of any
Optionee who immediately prior to such Change in Control was employed by the
Company as an Officer (each such Optionee being hereafter referred to as a
"Designated Executive") shall be terminated by the Company other than for cause,
or shall be terminated by the Designated Executive for Good Reason, then in such
event all unvested Options, Stock Appreciation Rights, Stock Bonuses and other
Stock Awards held by such Designated Executive at the date of such termination
shall thereupon immediately become exercisable in full. For purposes of this
paragraph, "Good Reason" for termination by a Designated Executive of his
employment shall be deemed to have existed only if (i) within two years after a
Change in Control, the Company, or any successor entity then employing the
Designated Executive, shall materially diminish the responsibilities and
authority of the Designated Executive or, shall materially reduce the rate of
compensation of the Designated Executive (including by way of a change in the
method of determining the eligibility of such Designated Executive to earn bonus
or incentive compensation), in either case as compared with his responsibilities
and authority or rate of compensation, as the case may be, in effect immediately
prior to such Change in Control, and (ii) within thirty (30) days following such
diminution or reduction the Designated Executive shall resign from his
employment by the Company or such successor entity.

(f) If, within two years following a Change in Control, a Non-Employee Director
is terminated or resigns from the Board of Directors for Good Reason, then in
such event all unvested Options held by such Non-Employee Director at the date
of such termination or resignation shall thereupon immediately become
exercisable in full. For purposes of this paragraph, "Good Reason" for
resignation by a Non-Employee Director shall be deemed to have existed only if
(i) within two years after a Change in Control, the Company, or any successor
entity, shall materially diminish the responsibilities and authority of the
Non-Employee Director or shall materially reduce the rate of compensation of the
Non-Employee Director, in either case as compared with his responsibilities and
authority or rate of compensation, as the case may be, in effect immediately
prior to such Change in Control, and (ii) within thirty (30) days following such
diminution or reduction the Non-Employee Director shall resign from his position
as a Director.

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan       Page A-15



17. AMENDMENT OF THE PLAN AND STOCK AWARDS.

(a) The Board at any time, and from time to time, may amend the Plan. However,
except as provided in Section 14 hereof relating to adjustments upon changes in
stock, no amendment shall be effective unless approved by the stockholders of
the Company to the extent stockholder approval is necessary for the Plan to
satisfy the requirements of Section 422 of the Code, Rule 16b-3, or the listing
or eligibility for quotation requirements of the Nasdaq National Market or any
similar organization or of any national securities exchange upon which shares of
Company Common Stock are listed or eligible for trading.

(b) The Board may in its sole discretion submit any other amendment to the Plan
for stockholder approval, including, but not limited to, amendments to the Plan
intended to satisfy the requirements of Section 162(m) of the Code and the
regulations promulgated thereunder regarding the exclusion of performance-based
compensation from the limit on corporate deductibility of compensation paid to
certain executive officers.

(c) It is expressly contemplated that the Board may amend the Plan in any
respect the Board deems necessary or advisable to provide Optionees with the
maximum benefits provided or to be provided under the provisions of the Code and
the regulations promulgated thereunder relating to Incentive Stock Options
and/or to bring the Plan and/or Incentive Stock Options granted under it into
compliance therewith.

(d) Rights and obligations under any Stock Award granted before amendment of the
Plan shall not be altered or impaired by any amendment of the Plan unless (i)
the Company requests the consent of the person to whom the Stock Award was
granted and (ii) such person consents in writing.

(e) The Committee at any time, and from time to time, may amend the terms of any
one or more Stock Awards; provided, however, that the rights and obligations
under any Stock Award shall not be altered or impaired by any such amendment
unless (i) the Company requests the consent of the person to whom the Stock
Award was granted and (ii) such person consents in writing.

18. TERMINATION OR SUSPENSION OF THE PLAN.

(a) The Board may suspend or terminate the Plan at any time. Unless sooner
terminated, the Plan shall terminate on March 4, 2009. No Stock Awards may be
granted under the Plan while the Plan is suspended or after it is terminated.

(b) Rights and obligations under any Stock Award granted while the Plan is in
effect shall not be impaired by suspension or termination of the Plan, except
with consent of the person to whom the Stock Award was granted.

19. LOCK-UP AGREEMENT.

The Committee may in its discretion specify upon granting an Option that upon
request of the Company or the underwriters managing any underwritten offering of
the Company's securities, the Optionee shall agree in writing that for a period
of time (not to exceed 180 days) from the effective date of any registration of
securities of the Company, the Optionee will not sell, make any short sale of,
loan, grant any option for the purchase of, or otherwise dispose of any shares
issued pursuant to the exercise of such Option, without the prior written
consent of the Company or such underwriters, as the case may be.

20. GOVERNING LAW.

The provisions of the Plan and all Stock Awards made hereunder shall be governed
by and interpreted in accordance with the internal laws of the Commonwealth of
Massachusetts without regard to any applicable conflicts of law principles
thereof.

MRO Software, Inc.       Appendix A - 1999 Equity Incentive Plan       Page A-16


[MROCM - MRO SOFTWARE, INC.] [FILE NAME: ZMRO62.ELX] [VERSION - (1)] [01/20/05]
                                [ORIG. 01/20/05]

        DETACH HERE IF YOU ARE RETURNING YOUR PROXY CARD BY MAIL          ZMRO62

         THIS PROXY IS SOLICITED ON BEHALF OF THE BOARD OF DIRECTORS OF
                               MRO SOFTWARE, INC.

           THE BOARD OF DIRECTORS RECOMMENDS A VOTE FOR ALL PROPOSALS.

                               MRO SOFTWARE, INC.

                 PROXY FOR ANNUAL MEETING OF STOCKHOLDERS TO BE
                              HELD ON MARCH 8, 2005

      The undersigned stockholder of MRO Software, Inc. (the "Company"),
revoking all prior proxies, hereby appoints Norman E. Drapeau, Jr., Peter J.
Rice and Craig Newfield, and each of them acting singly, as proxies, with full
power of substitution, to vote all shares of capital stock of the Company which
the undersigned is entitled to vote at the Annual Meeting of Stockholders to be
held at the offices of the Company, 100 Crosby Drive, Bedford, Massachusetts,
01730 on Tuesday, March 8, 2005, beginning at 10:00 A.M., local time, and at any
adjournments thereof, upon matters set forth in the Notice of Annual Meeting
dated January 28, 2005 and the related Proxy Statement, copies of which have
been received by the undersigned. Attendance of the undersigned at the meeting
or any adjourned session thereof will not be deemed to revoke this proxy unless
the undersigned shall affirmatively indicate the intention of the undersigned to
vote the shares represented hereby in person prior to the exercise of this
proxy.

SEE REVERSE     CONTINUED AND TO BE SIGNED ON REVERSE SIDE     SEE REVERSE
    SIDE                                                           SIDE




MRO SOFTWARE, INC.
C/O EQUISERVE TRUST COMPANY N.A.
P.O. BOX 8694
EDISON, NJ 08818-8694

[MROCM - MRO SOFTWARE, INC.] [FILE NAME: ZMRO61.ELX] [VERSION - (2)] [01/27/05]
                                [ORIG. 01/20/05]

            DETACH HERE IF YOU ARE RETURNING YOUR PROXY CARD BY MAIL

                                                                          ZMRO61

    PLEASE MARK
[x] VOTES AS IN                                                         [ ] #MRO
    THIS EXAMPLE.

The shares represented by this proxy will be voted as directed. If no direction
is given with respect to the Proposals below , the shares represented by this
proxy will be voted FOR all Proposals.


                                           
1. To elect (01) Norman E. Drapeau, Jr.,      2. To approve an amendment to the               FOR  AGAINST  ABSTAIN
   (02) Richard P. Fishman, and (03) David       Company's Amended and Restated 1999          [ ]    [ ]      [ ]
   N. Campbell as Class III Directors of         Equity Incentive Plan to increase the
   the Company for a term of three years;        number of shares issuable thereunder by
                                                 an additional 1,200,000 shares; and
                  FOR      WITHHELD
                  [ ]         [ ]
[ ]                                           3. To ratify the appointment by the Board       FOR  AGAINST  ABSTAIN
   ---------------------------------------       of Directors of PricewaterhouseCoopers       [ ]    [ ]      [ ]
   For all nominees except as written above      L.L.P. as the Company's independent
                                                 registered public accounting firm for
                                                 the current fiscal year.

                                                 MARK HERE IF YOU PLAN TO ATTEND THE MEETING                  [ ]

                                                 MARK HERE FOR ADDRESS CHANGE AND NOTE AT LEFT                [ ]

                                                 Please promptly date and sign this proxy and mail it in the enclosed
                                                 envelope to assure representation of your shares. No postage need be
                                                 affixed if mailed in the United States.

                                                 Please sign exactly as name(s) appear(s) on stock certificate. If
                                                 stockholder is a corporation, please sign full corporate name by
                                                 president or other authorized officer and, if a partnership, please
                                                 sign full partnership name by an authorized partner or other person.

Signature: ____________________ Date: ___________  Signature: ______________________ Date: _______________