1
EXHIBIT 10.2
AMENDMENT NO. 1
THIS AMENDMENT NO. 1 effective as of the date of the latter signature set forth
below, hereby modifies and amends the OEM Agreement between Northern Telecom
Inc. (hereinafter "NTI") and Voicetek Corporation (hereinafter "VOICETEK")
effective 16 June 1995, including the Addendum dated 31 August 1995 hereinafter
the "ADDENDUM") and the revised Schedule A effective 7 February 1996
(collectively referred to hereinafter as the "AGREEMENT").
RECITALS
WHEREAS, NTI and VOICETEK have negotiated and agreed upon new pricing for a
number of VOICETEK's products and/or services;
AND WHEREAS, NTI and VOICETEK elect to have such new pricing set forth in
Schedule E of the AGREEMENT;
NOW THEREFORE, in consideration of the mutual promises and obligations
hereinafter set forth, and for other good and valuable consideration, the
receipt and sufficiency of which is hereby acknowledged, THE AGREEMENT IS HEREBY
AMENDED AS FOLLOWS:
1. Revised Schedule A, in effect from and after 7 February 1996, is hereby
deleted in its entirety and is replaced by a new Schedule A, which is
attached hereto and is by this reference made a part of the AGREEMENT.
2. The existing language of Schedule E is hereby deleted in its entirety
and is replaced by the following language resulting in new pages 36
through 42, with the pages containing the existing Schedule F being
renumbered as pages 43 and 44, the ADDENDUM containing Schedule F-1
renumbered as page 45, Schedule G being renumbered as pages 46 through
51, Schedule H being renumbered as pages 52 through 54, Schedule I
being renumbered as page 55 and Schedule J being renumbered as page 56,
respectively:
Page 1
CONFIDENTIAL MATERIAL OMITTED AND
FILED SEPARATELY WITH THE SECURITIES
AND EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS
2
SCHEDULE A
AUTHORIZED TERRITORY
Antigua Malaysia
Argentina Martinique
Australia Mexico
Austria
Netherlands
Bahamas Netherlands Antilles
Bahrain New Zealand
Barbados Nicaragua
Belgium Norway
Bolivia
Brazil Oman
British Virgin Islands
Pakistan
Canada Panama
Chile Paraguay
Colombia People's Republic of China
Costa Rica Peru
Philippines
Denmark Poland
Dominica Portugal
Dominican Republic Puerto Rico
Ecuador Russia
El Salvador
Saudi Arabia
Finland Singapore
France South Korea
Spain
Germany St. Kitts & Nevis
Greece St. Lucia
Grenada St. Vincent
Guadeloupe Sweden
Guatemala Switzerland
Guyana Syria
Haiti Taiwan
Honduras Thailand
Hong Kong Trinidad & Tobago
Turkey
Iceland Turks & Caicos Islands
India
Indonesia United Arab Emirates
Ireland United Kingdom
Israel United States (U.S.)
Italy U.S. Virgin Islands
Uraguay
Jamaica
Japan Venezuela
Jordan Virgin Islands
Kuwait
Page 2
3
NORTHERN TELECOM, INC. VOICETEK CORPORATION
By: /s/ R.L. Kelly By: /s/ Sheldon Dinkes
--------------------------- -------------------------
Name: Radford L. Kelly Name: Sheldon Dinkes
----------------------- ---------------------
(type/print) (type/print)
Title: AVP, Contracts and Title: President
Market Channel Mgmt. ---------------------
--------------------- (type/print)
(type/print)
Date: 12/03/96 Date: November 11, 1996
--------------------- ---------------------
Approved as to legal form
By: Joel M. Erickson
8 November 1996
Page 3
4
Except as set forth herein, all other terms and conditions of the AGREEMENT
remain unchanged. In the event that a conflict arises between the language of
the AGREEMENT and this Amendment No. 1 to the AGREEMENT, the language of this
Amendment No. 1 shall take precedence over the Addendum dated 31 August 1995,
and the AGREEMENT dated 16 June 1995 in descending order in the resolution of
any such conflict. All unmodified terms and conditions of the AGREEMENT shall
remain in full force and effect.
IN WITNESS WHEREOF, the parties hereto have, by their duly authorized
representatives, executed this Amendment No. 1 to the AGREEMENT as of the date
of the latter signature set forth below.
NORTHERN TELECOM, INC. VOICETEK CORPORATION
By: /s/ R.L. Kelly By: /s/ Sheldon Dinkes
--------------------------- -------------------------
Name: Radford L. Kelly Name: Sheldon Dinkes
------------------------- -----------------------
Title: AVP, Contracts and Title: President
Market Channel Mgmt. ----------------------
-----------------------
Date: 12/03/96 Date: November 11, 1996
----------------------- ---------------------
Approved as to legal form
By: Joel M. Erickson
8 November 1996
Page 11
5
SCHEDULE E
SPECIAL PRICING
SYSTEMS PRODUCT DESCRIPTION PRICE
- ------- ------------------- -----
MRS/Tower Base Includes: VTK 2000 (either 486 or Pentium), LSI/120 [*]
System (12 port LS) network card, D/121B voice card, 12 TSP and 12 RSP
licenses, modem (28.8K bps or faster) and cable, Hard
Disk (1 GB or higher), PEB cable (10 drops), Terminal
cable, Loopstart cable.
MRS/Tower Base System Includes: VTK 2000 (either 486 or Pentium), [*]
(24 port Tl) D/240SC-Tl network/voice interface, 24 TSP licenses,
24 RSP licenses, modem (28.8K bps or faster) and
cable, Hard Disk (1 GB or higher), PEB cable (10
drops), Terminal cable.
MRS/Tower Base System Includes: VTK 2000 (486 or Pentium), Acculab El [*]
(30 port El) network card with or without daughter card, D/32OSC
voice card, 30 TSP and 30 RSP licenses, Hard Disk (1
GB or higher), PEB cable (10 drops), Terminal cable,
DPNSS License.
MRS/Tower Base System Includes: VTK 2000 (486 or Pentium), Acculab El [*]
(60 port El) network card with or without daughter card, 2 x
D/320SC voice card, 60 TSP and 60 RSP licenses, Hard
Disk (1 GB or higher), PEB cable (10 drops),
Terminal cable, DPNSS License.
MRS/Rack AC Base Includes: VTK AC Rack (486 or Pentium), LSI/l20 [*]
System (12 port LS) network interface, D/121B voice card, 12 TSP and 12
RSP licenses, modem (28.8K bps or faster) and cable,
Hard Disk (1 GB or higher), PEB cable (1O drops),
Terminal cable, Loopstart cable.
MRS/Rack AC Base Includes: VTK AC Rack (486 or Pentium), D/240SC-Tl [*]
System (24 port Tl) network interface card, 24 TSP and 24 RSP licenses,
modem (28.8K bps or faster) and cable, Hard Disk (1
GB or higher), PEB cable (10 drops), Terminal cable.
MRS/Rack AC Base Includes: VTK AC Rack (486 or Pentium), Acculab [*]
System (30 port El) El network card with or without daughter card,
D/32OSC voice card, 30 TSP & 30 RSP licenses, Hard
Disk (1 GB or higher), PEB cable (10 drops),
Terminal cable.
MRS/Rack AC Base Includes: VTK AC Rack (486 or Pentium), Acculab [*]
System (60 port El) El network interface with or without daughter card, 2
x D/320SC voice card, 60 TSP & 60 RSP licenses, Hard
Disk (1 GB or higher), PEB cable (10 drops), Terminal
cable.
MRS/Rack DC Base Includes: VTK DC Rack (486 or Pentium), LSI/120 [*]
System (12 port LS) network interface, D/121B voice card, 12 TSP and 12
RSP licenses, modem (28.8K bps or faster) and cable,
Hard Disk (1 GB or higher), PEB cable (10 drops),
Terminal cable, Loopstart cable.
MRS/Rack DC Base Includes: VTK DC Rack (486 or Pentium), D/240SC-Tl [*]
System (24 port T1) network interface card, 24 TSP and 24 RSP licenses,
modem (28.8K bps or faster) and cable, Hard Disk (1
GB or higher), PEB cable (10 drops), Terminal cable.
MRS/Rack DC Base Includes: VTK DC Rack (486 or Pentium), Acculab El [*]
System (30 port El) network card with or without daughter card, D/320SC
voice card, 30 TSP & 30 RSP licenses, Hard Disk (1 GB
or higher), PEB cable (10 drops), Terminal cable.
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[*] CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.
6
SCHEDULE E
SPECIAL PRICING
(continued)
SYSTEMS PRODUCT DESCRIPTION PRICE
------- ------------------- -----
MRS/Rack DC Base Includes: VTK DC Rack (486 or Pentium), Acculab El [*]
System (60 port El) network interface with or without daughter card, 2 x
D/320SC voice card, 60 TSP & 60 RSP licenses, Hard
Disk (1 GB or higher), PEB cable (10 drops),
Terminal cable.
Zero Port International Includes: VTK 2000 (either 486 or Pentium), Hard [*]
Tower Disk (1 GB or higher), PEB cable (10 drops), Terminal
cable. Note. Orders for zero port systems must include
the appropriate network interface card ordered as a
separate line item.
Zero Port International Includes: VTK AC or DC Rack (486 or Pentium), Hard [*]
Rack Disk (1 GB or higher), PEB cable (10 drops), Terminal
cable. Note: Orders for zero port systems must
include the appropriate network interface card
ordered as a separate item.
8-Port Loopstart Includes: VTK 2000 (either 486 or Pentium), LSI/80 [*]
International Tower network card, D/81 A voice card, 8 TSP and 8 RSP
licenses, Hard Disk (1 GB or higher), PEB cable (10
drops), Terminal cable, Loopstart cable.
16-Port Loopstart Includes: VTK 2000 (either 486 or Pentium), 2 x [*]
International Tower LSI/80 network card, 2 x D/81A voice card, 16 TSP and
16 RSP licenses, Hard Disk (lGB or higher), PEB cable
(10 drops), Terminal cable, 2 x Loopstart cable.
24-Port Loopstart Includes: VTK 2000 (either 486 or Pentium), 3 x [*]
International Tower LSI/80 network card, 3 x D/81 A voice card, 24 TSP
and 24 RSP licenses, Hard Disk (lGB or higher), PEB
cable (10 drops), Terminal cable, 3 x Loopstart
cable.
PORT ASSEMBLIES PRODUCT DESCRIPTION PRICE
--------------- ------------------- -----
(INCLUDING TSP AND
RSP LICENSES)
Loopstart Port Assembly Includes: LSI/120 network card, D/121B voice card, 12 [*]
(12 ports) TSP & 12 RSP licenses, Loopstart cable, PEB cable (10
drops).
Loopstart Port Assembly Includes: LSI/80 network card, D/81A voice card, 8 [*]
(8 ports) TSP & 8 RSP licenses, Loopstart cable, PEB cable (10
drops).
Tl Port Assembly Includes: D/240SC-T1 Network/Voice card, 24 TSP & 24 [*]
(24 ports) RSP licenses, PEB cable (10 drops).
El Port Assembly Includes: Acculab El network card with or without [*]
(30 ports) daughter card, D/320SC voice card, 30 TSP & 30 RSP
licenses, PEB cable (10 drops), DPNSS License.
El Port Assembly Includes: Acculab (60 port) El network card with or [*]
(60 ports) without daughter card, D/320SC voice card, 60 TSP &
60 RSP licenses, PEB cable (10 drops), DPNSS License.
D/41 ESCPort Includes: D/41 ESC Network/Voice card, 4 TSP & 4 RSP [*]
Assembly (4 Ports) licenses, PEB cable (10 drops).
Page 5
[*] CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.
7
SCHEDULE E
SPECIAL PRICING
(continued)
PORT ASSEMBLIES PRODUCT DESCRIPTION PRICE
- --------------- ------------------- -----
(WITHOUT TSP AND
RSP LICENSES)
Loopstart Port Assembly Includes: LSI/120 network card, D/121 B voice card, [*]
(12 ports) without TSP Loopstart cable, PEB cable (10 drops).
and RSP licenses
Loopstart Port Assembly Includes: LSI/80 network card, D/81 A voice card, [*]
(8 ports) without TSP Loopstart cable, PEB cable (10 drops).
and RSP licenses
Tl Port Assembly Includes: D/240SC-Tl Network/Voice card, PEB cable [*]
(24 ports) without TSP (10 drops).
and RSP licenses
El Port Assembly Includes: Acculab El network card with or without [*]
(30 ports) without TSP daughter card, D/320SC voice card, DPNSS License.
and RSP licenses
El Port Assembly Includes: Acculab (60 port) El network card with or [*]
(60 Ports) without TSP without daughter card, D/320SC voice card, PEB cable
and RSP licenses (10 drops), DPNSS License.
D/41 ESC Port Includes: D/41 ESC Network/Voice card, PEB cable (10 [*]
Assembly (4 Ports) drops).
without TSP and RSP
licenses
SOFTWARE PRODUCT DESCRIPTION PRICE
- -------- ------------------- -----
(DEVELOPMENT AND
RUNTIME LICENSES)
IVR Generator 2.0/S Single User SCO Generations Developers License for [*]
Developer Single-User MRS/Tower or MRS/Rack configurations (no RSP).
License
IVR Generator 2.0/S Four-User SCO Generations Developers License for [*]
Developer 4-user MRS/Tower or MRS/Rack configurations (no RSP).
License
IVR Generator 2.0/S Four-User SCO Generations Developers License for [*]
Developer 4-user Nortel VADs ONLY. Includes Prompt Manager.
License for VADs
***SPECIAL**'
IVR Generator 2.0/S Generations RSP License (per port). Price when [*]
Runtime License purchased in quantities less than 336 ports (per
port).
MRS Software License TSP License (per port). Price when purchased in [*]
(per port) quantities less than 336 ports.
IVR Generator Runtime Per Port Runtime Licenses will be reduced to [*] per [*]
and MRS License BULK port for each of TSP and Generations RSP when
PURCHASES purchased in quantities of combined licenses
[*] [*]).
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EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.
8
SCHEDULE E
SPECIAL PRICING
(continued)
SOFTWARE PRODUCT DESCRIPTION PRICE
- -------- ------------------- -----
(DEVELOPMENT AND
RUNTIME LICENSES)
IVR Generator 2.0/S Single user development license will be reduced to [*]
Developer Single-User [*] when purchased in quantities of 25 [*]
License BULK [*]
PURCHASES
HOST PRODUCT DESCRIPTION PRICE
- ---- ------------------- -----
COMMUNICATIONS
OPTIONS
VT100 Communications Includes: VT100 Communications board (8 ports), [*]
(8 ports) and TRS VOICETEK's Host Link Software ([*]/port).
VT100 Communications Includes: VT100 Communications board (16 [*]
(16 ports) and TRS ports), VOICETEK's Host Link Software
([*]/port).
VT100 Communications Includes: VT100 Communications board (32 ports), & [*]
(32 ports) and TRS VOICETEK's Host Link Software ([*]/port).
32 Session Expansion Includes: Apertus 32 session (LU) software license [*]
for 3270 or 5250 and VOICETEK 32 session Host Link software.
3270 Communications Includes: Apertus Sync. or Token Ring Adapter, [*]
(4 LUs, TRS, TR or Apertus 3270 software, Apertus 4 session (LU)
SDLC) software license, 4 session VOICETEK Host Link
software license ([*]/port).
3270 Communications Includes: Apertus Sync. or Token Ring Adapter, [*]
(8 LUs, TRS, TR or Apertus 3270 software, Apertus 8 session (LU)
SDLC) software license, 8 session VOICETEK Host Link
software license ([*]/port).
3270 Communications Includes: Apertus Sync. or Token Ring Adapter, [*]
(16 LUs, TRS, TR or Apertus 3270 software, Apertus 16 session (LU)
SDLC) software license, 16 session VOICETEK Host Link
software license ([*]/port).
3270 Communications Includes: Apertus Sync. or Token Ring Adapter, [*]
(32 LUs, TRS, TR or Apertus 3270 software, Apertus 32 session (LU)
SDLC) software license, 32 session VOICETEK Host Link
software license ([*]/port).
5250 Communications Includes: Apertus Sync. or Token Ring Adapter, [*]
(4 LUs, TRS, TR or Apertus 5250 software, Apertus 4 session (LU)
SDLC software license, 4 session VOICETEK Host Link
software license ([*]/port).
5250 Communications Includes: Apertus Sync. or Token Ring Adapter, [*]
(8 LUs, TRS, TR or Apertus 5250 software, Apertus 8 session (LU)
SDLC) software license, 8 session VOICETEK Host Link
software license ([*]/port).
5250 Communications Includes: Apertus Sync. or Token Ring Adapter, [*]
(16 LUs, TRS, TR or Apertus 5250 software, Apertus 16 session (LU)
SDLC) software license, 16 session VOICETEK Host Link
software license ([*]/port).
5250 Communications Includes: Apertus Sync. or Token Ring Adapter, [*]
(32 LUs, TRS, TR or Apertus 5250 software, Apertus 32 session (LU)
SDLC) software license, 32 session VOICETEK Host Link
software license ([*]/port).
Page 7
[*] CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.
9
SCHEDULE E
SPECIAL PRICING
(continued)
HOST PRODUCT DESCRIPTION PRICE
- ---- ------------------- -----
COMMUNICATIONS
OPTIONS
4 to 8 Port LU Expansion Includes: Apertus 4 session (LU) software license, 4 session [*]
VOICETEK Host Link software license.
8 to 16 Port LU Includes: Apertus 8 session (LU) software license, 8 session [*]
Expansion VOICETEK Host Link software license.
16 to 32 Port LU Includes: Apertus 8 session (LU) software license, 16 session [*]
Expansion VOICETEK Host Link software license.
ADVANCED PRODUCT DESCRIPTION PRICE
- -------- ------------------- -----
OPTIONS
Text-to-Speech Includes: Antares DSP card & configured KEYLOCK, 4 port L&H TTS [*]
(4 ports) license, 4 port Generations TTS License ([*]/port).
Text-to-Speech Includes: Newly configured KEYLOCK, 4 port L&H TTS license, 4 port [*]
Expansion (4 ports) Generations TTS License ([*]/port).
Discrete Speech Rec Includes: VRP base board, VRM/40 daughter card, 4 port Generations [*]
(4 ports) Discrete Voice Recognition License ([*]/port).
Discrete Speech Rec Includes: VRM/40 daughter card, 4 port Generations Discrete Voice [*]
Expansion (4 ports) Recognition License ([*]/port).
Continuous Speech Rec Includes: VRP base board, VRM/2C daughter card, 2 port Generations [*]
(2 ports) Continuous Voice Recognition License ([*]/port).
Continuous Speech Rec Includes: VRM/2C daughter card, 2 port Generations Continuous [*]
Expansion (2 ports) Voice Recognition License ([*]/port).
Fax (2 ports) Includes: Brooktrout 2-port fax card, 2 port Generations Fax License [*]
([*]/port).
Fax (4 ports) Includes: Brooktrout 4-port fax card, 4 port Generations Fax License [*]
([*]/port).
Fax (8 ports) Includes: Brooktrout 8-port fax card, 8 port Generations Fax License [*]
([*]/port).
SQL Link Software Includes: License (per AP) for VOICETEK Generations SQL Link [*]
software on SCO for Ingres, Informix, Oracle, or Sybase.
SQL Link Software SQL License will be reduced to [*] per Application Processor when [*]
BULK PURCHASE purchased in quantities of 20 ([*]).
ADSI Software Support Includes: License (per AP) for VOICETEK Generations ADSI software [*]
for SCO.
ADSI Software Support ADSI license will be reduced to [*] per Application Processor [*]
BULK PURCHASE when purchased in quantities of 5 ([*]).
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EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.
10
SCHEDULE E
SPECIAL PRICING
(continued)
ADVANCED PRODUCT DESCRIPTION PRICE
- -------- ------------------- -----
OPTIONS
Disk Mirroring Includes: License for VOICETEK Disk Mirroring software option (based [*]
on Veritas software).
Redundant Power Includes: Redundant power supply and associated components, [*]
Supply for DC-powered VOICETEK License for redundant DC power software option.
MRS/Rack
Prompt Manager Includes: License for VOICETEK Prompt Management software. [*]
Software
Audio Interface Unit Includes: Audio interface unit. [*]
OTHER PRODUCT DESCRIPTION PRICE
- ----- ------------------- -----
Rack Cabinet Includes: Rack cabinet, one set of Rack Cabinet Rails. [*]
Rack Cabinet Rails Includes: One set of Rack Cabinet Rails. [*]
1 GB Hard Disk for Includes: 1GB hard disk drive. [*]
MRS/Tower or MRS/Rack
Security KEYLOCK Includes: Security KEYLOCK. [*]
DMX Option Includes: DMX card, VOICETEK DMX support software. [*]
Tower Spares Kit Includes: CPU (486 or Pentium) module and 32MB memory, AC [*]
Power Supply, Serial I/0 card, SCSI controller, Ethernet controller,
SCSI cable, Floppy cable.
AC Rack Spares Kit Includes: CPU (486 or Pentium) module and 32MB memory, AC Power [*]
Supply, Serial I/0 card, SCSI controller, Ethernet controller, SCSI
cable, Floppy cable.
DC Rack Spares Kit Includes: CPU (486 or Pentium) module and 32MB memory, AC Power [*]
Supply, Serial I/0 card, SCSI controller, Ethernet controller, SCSI
cable, Floppy cable.
RETAINED FROM
PREVIOUS VERSION
SCHEDULE E PRODUCT DESCRIPTION PRICE
- ------------- ------------------- -----
D41 (Norstar) Norstar PT-04-NS [*]
Voice Port Assembly
Redundant AP Software RED-AP-SW [*]
Report Writer Software RW-OPT [*]
(Customized Version)
Rolm ACD Interface PBX-RM [*]
Meridian 1 ACD Interface PBX-NT [*]
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EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.
11
SCHEDULE E
SPECIAL PRICING
(continued)
RETAINED FROM PRODUCT DESCRIPTION PRICE
- ------------- ------------------- -----
PREVIOUS VERSION
SCHEDULE E
Customized PBX PBX-C1 [*]
Interface
SMDI Software Includes: RTU License for Voicetek SMDI support software. [*]
UPS Software Support Includes: RTU License for Voicetek UPS support software on MRS. [*]
[*]
Page 10
[*] CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.