1 EXHIBIT 10.3 RESALE SOLUTIONS SWITCHED SERVICES AGREEMENT THIS AGREEMENT (the "Agreement") is entered into by and between SPRINT COMMUNICATIONS COMPANY L.P. ("Sprint"), and NETWORK PLUS, INC. ("Customer"). Sprint and Customer are "Parties" hereto. In consideration of the mutual promises contained herein, the Parties agree as follows: 1. DEFINITIONS. Capitalized terms appearing in bold print are defined in EXHIBIT 1. 2. CONFIDENTIALITY. During the TERM and thereafter, neither Party shall disclose any terms of this Agreement, including pricing, or PROPRIETARY INFORMATION of the other Party. PROPRIETARY INFORMATION shall remain the property of the disclosing Party. A Party receiving PROPRIETARY INFORMATION shall: (i) use or reproduce such information only when and to the extent necessary to perform this Agreement; (ii) provide at least the same care to avoid disclosure or unauthorized use of such information as it provides to protect its own PROPRIETARY INFORMATION; (iii) limit access to such information to its employees or agents who need such information to perform this Agreement; and (iv) return or destroy all such information, including copies, after the need for it has expired, upon request of the disclosing Party, or upon termination of this Agreement. Notwithstanding anything to the contrary contained herein, (i) either Party may disclose the terms of this Agreement, including the exhibits and attachments hereto, and PROPRIETARY INFORMATION of the other party to the extent such disclosure is required by law and (ii) either Party may file this Agreement, including the exhibits and attachments hereto, with the U.S. Securities and Exchange Commission ("SEC") pursuant to the rules and regulations thereof; provided that, in either event, the disclosing Party shall provide advance notice to the other Party of such proposed disclosure, and provided further that, in the case of (ii) above, the disclosing Party shall file a Confidential Treatment Request ("CTR") pursuant to the Freedom of Information Act seeking to redact from the publicly available copy of this Agreement such terms as are reasonably requested to be redacted by the other Party (it being understood that such CTR may be denied in whole or in part and that notwithstanding any such rejection the disclosing Party shall be permitted to file the Agreement with the SEC). Because of the unique nature of PROPRIETARY INFORMATION, a breach of this paragraph may cause irreparable harm for which monetary damages may be inadequate compensation. Accordingly, in addition to other available remedies, a Party may seek injunctive relief to enforce this paragraph. 3. TERM. The TERM will commence as of February 1, 1998. The TERM will continue after commencement for the period specified in ATTACHMENT A. 4. TERMINATION FOR CAUSE. 4.1. A Party may terminate this Agreement upon the other Party's failure to cure any of the following within 30 days following written notice thereof: (a) the (i) insolvency, corporate reorganization, arrangement with creditors, receivership or dissolution of the other Party; or (ii) institution of bankruptcy proceedings by or against the other Party; (b) assignment or attempted assignment of the Agreement or any interest therein, except as permitted by Paragraph 24 hereof; (c) change in majority ownership of a Party without the other Party's prior written consent, which consent shall not be unreasonably withheld; (d) a final order by a government entity with appropriate jurisdiction that a SERVICE or the relationship hereunder is contrary to law or regulation; or (e) material breach of any other provision of this Agreement not otherwise referred to in Paragraph 4. 4.2. If Customer fails to cure a breach as provided in Paragraph 8 or if Customer breaches a provision of Paragraph 17 or 18, Sprint may, at its option and in addition to other remedies available in law or equity, take one or more of the following steps: (i) refuse to accept additional orders for SERVICE; (ii) refuse to install new SERVICE types or SERVICE locations; (iii) disconnect or block ANIs, circuits, or other SERVICE ELEMENTS; (iv) discontinue PROMOTIONAL DISCOUNTS and or international discount rates for SERVICES provided until such time as Customer is in full compliance with Paragraphs 8, 17 and 18 of this Agreement; and/or (v) terminate this Agreement. 4.3. Upon termination of this Agreement a Party may recover from the other all sums it is owed at the time of termination. 2 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. 5. TERMINATION WITHOUT CAUSE; EARLY TERMINATION CHARGE. 5.1. Customer may terminate this Agreement at any time without cause upon 90 days prior written notice to Sprint and payment to Sprint of the EARLY TERMINATION CHARGE described in Subparagraph 5.2. SERVICE will be discontinued the first business day of the fourth month after such notice of termination. 5.2. RESALE SOLUTION BASE RATES and PROMOTIONAL DISCOUNTS are based on Customer's agreement to purchase SERVICE for the entire TERM. It is difficult if not impossible to calculate Sprint's loss if Customer terminates the Agreement pursuant to Subparagraph 5.1 or breaches the Agreement prior to the end of the TERM. Therefore, to compensate Sprint for such loss, and not as a penalty, Customer shall pay Sprint an EARLY TERMINATION CHARGE in the event of such termination or breach. The EARLY TERMINATION CHARGE shall equal $[**] for each month remaining in the TERM when SERVICE is discontinued pursuant to Subparagraph 5.1 or terminated due to Customer's breach. The EARLY TERMINATION CHARGE shall be paid within 30 days after the notice provided pursuant to Subparagraph 5.1. 6. APPLICATION OF TARIFFS; INTERSTATE ADJUSTMENT. 6.1. Interstate and international SERVICE shall be provided pursuant to TARIFF as supplemented by this Agreement. In the event of a conflict between this Agreement and any TARIFF, the TARIFF shall control. 6.2. Intrastate SERVICE is provided pursuant to TARIFF in every respect. PROMOTIONAL DISCOUNTS will not apply to intrastate SERVICE. An INTERSTATE ADJUSTMENT may be applied based on intrastate usage as provided in ATTACHMENT D. The INTERSTATE ADJUSTMENT shall be based on intrastate usage at the PRODUCT HIERARCHY LEVEL and will equal the difference between (a) such usage priced at TARIFF less TARIFF discounts and (b) such usage priced at the INTERSTATE ADJUSTMENT RATE in ATTACHMENT D less DISCOUNT ONE discounts. The INTERSTATE ADJUSTMENT for a given month shall not exceed interstate billing for such month. 6.3. Customer shall pay all applicable TARIFF charges including, but not limited to, fixed charges, feature charges, enhanced Toll Free charges, access facility charges, and installation and other non-recurring charges. Additionally, Customer will pay, in accordance with applicable Tariffs, any taxes, levies, surcharges, or other costs that Sprint is obligated to pay to any governmental entity or other third party, provided that (i) such obligation is imposed by valid and lawful legislation or regulation, and (ii) such obligation arises out of the use of Sprint's services. 6.4. Sprint may modify or withdraw TARIFFS from time to time, which may include discontinuation of any SERVICE without Sprint's liability. In the event that a SERVICE is discontinued and such discontinuation materially and adversely affects Customer's ability to do business as anticipated in this Agreement, then Customer may terminate this Agreement upon thirty (30) days written notice to Sprint without liability for the EARLY TERMINATION CHARGE, but must repay to Sprint a prorata portion of any credits issued under this Agreement, based on the number of months remaining in the TERM. 6.5. In the event Sprint withdraws its filed TARIFFS the TARIFF terms and conditions in effect on the date of such withdrawal will continue to apply to this Agreement. After withdrawal of the applicable TARIFFS, the terms of this Agreement will control over any inconsistent provision in the former TARIFFS, subject to standard contract interpretation rules. TARIFFS not withdrawn shall continue to have the same force and effect. 7. RELATIONSHIP OF PARTIES. Neither this Agreement nor the provision of SERVICE may be construed to constitute or create an association, joint venture, partnership or other form of legal entity or business enterprise between Customer and Sprint, its agents, employees and/or affiliates. Customer is the service provider with respect to END USERS. Sprint is merely a supplier to Customer with no relationship to END USERS. 8. USE OF NAME AND MARKS. 8.1 This Agreement confers no right to use the name, service marks, trademarks, copyrights, patents or CIC of either Party except as expressly provided herein. Neither Party shall take any action which would compromise the registered copyrights -2- 3 or service marks of the other. Sprint's and Customer's name is proprietary and nothing herein constitutes a general license authorizing its use. Customer may not: (a) promote or advertise Sprint's name or capabilities to END USERS or prospective END USERS; (b) attempt to sell its service using Sprint's name; or (c) represent to END USERS or prospective END USERS that they would be Sprint customers or that they may obtain Sprint service from Customer. 8.2 A Party shall provide the other Party written notice of a breach of this paragraph 8. Each Party shall use its best efforts to immediately cure such breach, advising the other Party of such corrective action. If, in the Party's opinion, the other Party fails to effect a cure within 15 days of written notice, then the Party may, at its option, terminate the Agreement pursuant to Subparagraph 4.2. 8.3 Sprint's provision of Resale Connect One Plus SERVICE may result in END USERS being notified by their LEC that Sprint is their designated PIC. Therefore, to avoid confusion and potential "slamming" complaints, Sprint hereby authorizes Customer to use Sprint's name under the following conditions to provide END USERS from whom Customer has obtained a PIC AUTHORIZATION with a fulfillment piece containing the following Notice (the "Notice"): We want to affirm how __ will provide your long distance service. Although __ will provide your invoice and customer service, we use major national carriers to actually carry your long distance calls. After subscribing to our service, you may receive a notice from your local phone company which says that your long distance "Carrier of Choice" is Sprint. ___ has selected Sprint as the long distance network provider it will use to handle your calls. That selection was based on your quality and price requirements. If you have any questions about your order, please call our toll free customer service number, 1-___-___-____. 8.4 If Customer subscribes to Resale Connect One Plus, calls placed by END USERS to the Sprint access number will be answered "Sprint operator." This may cause confusion if the END USER does not know its calls are being carried on the Sprint network. Therefore, to avoid such confusion, Sprint hereby authorizes Customer to provide END USERS who use Sprint Express with a fulfillment piece containing the following notice (the "Sprint Express Notice"): "International call origination may be provided by a Sprint operator." Sprint may withdraw consent to use the Sprint Express Notice upon 10 days written notice. 9. SERVICE. SERVICES provided hereunder are described in EXHIBIT 2. 10. LEGAL COMPLIANCE; REMEDIES FOR NON-COMPLIANCE. 10.1. Customer represents and warrants that (a) it has obtained all licenses and regulatory approvals and that it has the legal authority necessary to operate as contemplated herein and (b) it will not submit an END USER ANI for activation without obtaining and maintaining a proper PIC AUTHORIZATION. 10.2. If Customer materially breaches this paragraph, Sprint may (a) terminate this Agreement pursuant to Subparagraph 4.1(e), (b) reject END USER ANIs submitted by Customer for placement under its account, and/or (c) discontinue PROMOTIONAL DISCOUNTS. If Sprint elects option (b) or (c), it will resume accepting ANIs and/or reinstate PROMOTIONAL DISCOUNTS only after Customer produces evidence satisfactory to Sprint that it has cured its breach. 10.3. Sprint represents and warrants that it has obtained all licenses and regulatory approvals and that it has the legal authority necessary to operate as contemplated herein. If Sprint materially breaches this subparagraph, Customer may terminate this Agreement pursuant to subparagraph 4.1(e) and shall not be required to repay to Sprint any credits issued under this Agreement or the EARLY TERMINATION CHARGE. 11. CUSTOMER RESPONSIBILITIES. 11.1. Customer shall not be relieved of any obligation hereunder by virtue of the fact that SERVICE is ultimately used by END USERS. -3- 4 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. 11.2. Customer shall produce for Sprint's inspection, at Customer's expense, any PIC AUTHORIZATION within 48 hours after Sprint's oral or written request, or within any shorter period required by a LEC or regulatory agency. If Customer fails to comply with this subparagraph then Sprint may for as long as such non-compliance occurs and upon written notice (a) discontinue PROMOTIONAL DISCOUNTS and/or (b) refuse to activate additional ANIs under Customer's account. 11.3. Customer shall reimburse Sprint for any charge assessed by a LEC for processing a PIC changes due to a Customer initiated dispute. 11.4. Customer shall be solely responsible for END USER solicitation, service requests, creditworthiness, customer service, billing and collection. Customer remains responsible for compliance with this Agreement, including, but not limited to, payment responsibilities, without regard to Customer's ability to charge for SERVICES used by END USERS or to collect payment from END USERS. 11.5. Customer shall be financially liable for usage generated by each END USER ANI activated by Sprint until such ANI is presubscribed to another IXC or until such time as Customer requested Sprint to block such ANI. Sprint will implement any Customer requested blocks within normal customary timeframes. Customer may request Sprint to block NETWORK EXTENSION SERVICE to an ANI upon the END USER'S failure to pay Customer, subject to Customer's prior certification to Sprint that it has given the END USER any notice required by law. Customer shall reimburse Sprint for expenses incurred to block an ANI. 11.6. Customer shall be solely liable for amounts it cannot collect from END USERS, including all fraudulent charges, and for billing adjustments it grants END USERS, including adjustments for fraudulent charges, directory assistance or any other form of credit; except for amounts invoiced after normal customary timeframes after Customer has requested that Sprint block an ANI, a toll free number, a calling card or an auth code. 11.7 Customer shall comply with Sprint's network interface procedures when it orders its own access facilities. 11.8 The minimum installation and disconnect intervals for switched SERVICE ELEMENTS is 15 calendar days and for dedicated SERVICE ELEMENTS is 35 calendar days. 12. SERVICE ACTIVATION. Sprint will use reasonable efforts to provide switched SERVICE within [**] days, and dedicated SERVICE within [**] days, following Customer's order, or the requested delivery date, whichever is later. These installation objectives will be extended by the time it takes to address activation errors or obtain from Customer a complete and accurate order or PIC AUTHORIZATION. Customer shall reimburse Sprint for LEC imposed fees resulting from a request to expedite SERVICE. 13. PRICING; FORWARD PRICING; GENERAL CONDITIONS. 13.1. PRICING. RESALE SOLUTION BASE RATES and PROMOTIONAL DISCOUNTS are contained in the ATTACHMENTS hereto. 13.2. PRICES IN LIEU OF OTHER DISCOUNTS. RESALE SOLUTION BASE RATES and PROMOTIONAL DISCOUNTS are extended in lieu of any other TARIFF or contractual discount, special pricing, or discount term plan. Discounts upon discounts are only permitted if expressly provided for herein. 13.3. PRICES CONTINGENT ON PERFORMANCE. RESALE SOLUTION BASE RATES and PROMOTIONAL DISCOUNTS are contingent on Customer's full performance of all terms of the Agreement. If Customer fails to pay the undisputed portion of an invoice pursuant to Paragraph 17, Sprint may, at its option and in addition to other remedies available in law or equity, take one or more of the following steps: (i) refuse to accept additional orders for SERVICE; (ii) refuse to install new SERVICE types or SERVICE locations; (iii) disconnect or block ANIs, circuits, or other SERVICE ELEMENTS for which full payment has not been made; and/or (iv) discontinue PROMOTIONAL DISCOUNTS for SERVICES provided until such time as Customer is in full compliance with Paragraph 17 of this Agreement. 13.4. PER MINUTE CHARGES. RESALE SOLUTION BASE RATES are invoiced based on PER MINUTE CHARGES utilizing the RATE PERIODS and BILLING INCREMENTS in ATTACHMENT B. -4- 5 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. 13.5. NON-BELL SWITCHED ORIGINATION, TERMINATION AND TOLL FREE ORIGINATION CHARGES. Customer shall pay the charges specified in ATTACHMENT B for each originating minute and each terminating minute of an interstate call that originates and/or terminates in a NON-BELL SERVICE AREA. 13.6. SWITCHED ORIGINATION AND TERMINATION CHARGES. Customer shall pay the charges specified in ATTACHMENT B for each originating minute and each terminating minute of an interstate call. 13.7. PROMOTIONAL PRICING LEVELS. Customer will receive DISCOUNT ONE and DISCOUNT TWO discounts applied only to RATE ELEMENTS as provided in ATTACHMENTS C and D. 13.8. FORWARD PRICING. As a transition to the pricing hereunder, DISCOUNT TWO discounts may be based for a period of time on the greater of Customer's actual DISCOUNT TWO MONTHLY VOLUME OF SERVICE or a specified FORWARD PRICING VOLUME OF SERVICE. The FORWARD PRICING VOLUME OF SERVICE and the period during which it may be applied are specified in ATTACHMENT A. 14. SURCHARGES. 14.1. MINIMUM COMMITMENT SURCHARGE. For any period during which Customer fails to meet the MINIMUM COMMITMENT stated on ATTACHMENT A, Customer shall pay a surcharge for SERVICE provided during such period equal to [**]% of the difference between the MINIMUM COMMITMENT for such period and Customer's actual NET USAGE during such period. Customer's satisfaction of the MINIMUM COMMITMENT shall not relieve Customer of any credit or security obligations set forth in this Agreement. 14.2. LEC CAP SURCHARGE. Any month Customer exceeds the MAXIMUM NON-BELL TRAFFIC PERCENTAGE specified in ATTACHMENT B for any SERVICE type, Customer shall pay Sprint the per minute surcharge for such SERVICE specified in ATTACHMENT B for each minute above the MAXIMUM NON-BELL TRAFFIC PERCENTAGE that originates from or terminates to a NON-BELL SERVICE AREA. MAXIMUM NON-BELL TRAFFIC PERCENTAGES will be calculated independently for originating and terminating minutes at each PRODUCT HIERARCHY LEVEL. 14.3. MINIMUM AVERAGE TIME REQUIREMENT SURCHARGE. Any month Customer fails to equal or exceed the MINIMUM AVERAGE TIME REQUIREMENT specified in ATTACHMENT B for SERVICES specified in ATTACHMENT B, then Customer shall pay Sprint a per minute surcharge on such usage equal to (a) the per minute surcharge specified in ATTACHMENT B multiplied by (b) the difference between (i) the number of minutes the SERVICE was used and (ii) the number of calls using the SERVICE multiplied by the MINIMUM AVERAGE TIME REQUIREMENT. This surcharge shall be calculated at each PRODUCT HIERARCHY LEVEL. 14.4. NONCOMPLETE CALL SURCHARGE. Any month Customer exceeds the MAXIMUM NONCOMPLETE TOLL FREE CALL PERCENTAGE for interstate Resale Direct Toll Free, Resale Direct Toll Free Extension, and/or interstate Resale Connect Toll Free traffic as stated on ATTACHMENT B, Customer shall pay Sprint a surcharge equal to the amount stated in ATTACHMENT B for each NONCOMPLETE TOLL FREE CALL in excess of the MAXIMUM NONCOMPLETE TOLL FREE CALL PERCENTAGE. This surcharge shall be calculated at each PRODUCT HIERARCHY LEVEL. 14.5. MINIMUM PORT USAGE SURCHARGE. Any month Customer fails to equal or exceed the MINIMUM PORT USAGE per ACTIVE RESALE DIRECT PORT (calculated as Customer's actual NET USAGE for Resale Direct SERVICE divided by Customer's total number of ACTIVE RESALE DIRECT PORTS at each PRODUCT HIERARCHY LEVEL) as stated on ATTACHMENT A, Customer shall pay Sprint a surcharge on its Resale Direct SERVICE usage equal to the difference between (a) Customer's actual NET USAGE for Resale Direct SERVICE and (b) the MINIMUM PORT USAGE multiplied by the total number of ACTIVE RESALE DIRECT PORTS. 15. SERVICE CHARGES. For each END USER ANI or Toll Free number Customer submits for activation that requires Sprint to disconnect or transfer such ANI or Toll Free number from Sprint's data base before placing it within Customer's CTIS hierarchy, Customer will pay to Sprint a service charge of $[**]. Notwithstanding the foregoing, the service charge described in this paragraph 15 will be waived if such ANIs, or Toll Free numbers do not exceed 15% of the total ANIs or Toll Free numbers submitted by Customer during the immediately preceding ninety (90) days. 16. SPECIAL RATE ADJUSTMENTS. -5- 6 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. 16.1. Sprint may, after 15 days notice to Customer, adjust the price of SERVICE provided hereunder to reflect changes in international cost of service or currency exchange rates. 16.2. Sprint will review every January and July and adjust, up or down, the price of Interstate Adjustment (Intrastate) Services in ATTACHMENT D. This review will be based upon Sprint's most recent data obtained from the LEC's. The adjustment will reflect changes in Sprint's Intrastate LEC charges plus miscellaneous charges including but not limited to local transport fees and a percentage charge for incomplete calls. Both Sprint and Network Plus agree to review in good faith these adjustments prior to the six month review period, if during the six month period, one of the RBOCs undergoes a significant restructuring of access. 16.3 Sprint agrees that it is vital to Customer to obtain prices under this Agreement that are generally comparable to the prices Sprint charges similarly situated customers for COMPARABLE SERVICES. Sprint will reasonably monitor periodically compare pricing under this Agreement to prices for COMPARABLE SERVICES charged similarly situated Wholesale Services Group customers, excluding RBOCS, who purchase service under the same ACCOMPANYING CONDITIONS, to determine whether it believes a price adjustment is appropriate. In the event any such customer receives pricing that is more favorable than the pricing under this Agreement, Sprint shall promptly provide notice to Customer that the pricing under this Agreement is immediately reduced to a level at least as favorable to Customer as such other more favorable pricing, such adjustment to be retroactive to the date on which such other customer first received such more favorable pricing. 16.4. Customer agrees, both as to international traffic carried on the Sprint network and as to international traffic acquired or developed by Customer after the effective date of this Agreement, that Sprint will be given the opportunity to match any bona fide competitive price for all or some of Customer's international traffic before Customer accepts such bona fide competitive price, Sprint will modify the Agreement rates for the affected traffic within 30 days of notice of its decision to match. Should Sprint decide not to match bona fide competitive price or should Sprint fail to notify Customer of any decision within 48 business hours after Customer discloses the bona fide competitive price to Sprint, then Customer may move the affected traffic from the Sprint network. The foregoing paragraph not withstanding Sprint understands and agrees that unless Sprint can match the effective timing of such bona fide competitive price, Customer has no obligation to provide such traffic to Sprint and is free to move such international traffic. 17. PAYMENT FOR SERVICE. 17.1. PAYMENT OBLIGATION. Customer shall pay Sprint for SERVICE pursuant to the terms of this Agreement and applicable TARIFFS. 17.2. CALL DETAIL. Sprint will provide Customer with a Carrier Transport Call Detail Record file containing Customer's SERVICE usage. Sprint may, at its option and without liability to Customer, modify the format of the Carrier Transport Call Detail Record file upon sixty (60) days written notice to Customer. 17.3. PAYMENT PROCEDURE. Sprint will invoice Customer monthly for SERVICES provided hereunder. All amounts stated on each monthly invoice will be due and payable upon receipt. All undisputed charges for SERVICES provided that remain unpaid by Customer for a period of forty-five (45) days or more after the date of the invoice will be subject to interest beginning the 46th day from the date of the invoice at a rate equal to the lesser of 18% per annum or the maximum rate allowable by applicable law. Notwithstanding anything in this paragraph to the contrary, payment of any invoice issued for a usage month during which Customer achieves the Average Minimum Growth defined below shall be due within 60 days following Customer's receipt of the invoice. Average Minimum Growth means an average increase of at least $[**] in monthly Net Usage from one usage month to the next when averaged over a three-month period consisting of the usage month plus the two (2) months immediately preceding the usage month. The price of SERVICE is exclusive of applicable taxes. RESALE SOLUTION BASE RATES and PROMOTIONAL DISCOUNTS are contingent on Customer providing Sprint with certificates from appropriate taxing authorities exempting Customer from taxes that would otherwise be invoiced hereunder. 17.4. BILLING DISPUTES. In the event Customer, in good faith, disputes Sprint's computation of amounts due and owing within all applicable legal periods of -6- 7 limitation, Customer may withhold payment of the disputed amount. Customer must pay all charges which are not in dispute in accordance with the payment terms set forth in this Section. An amount will not be considered "in dispute" until Customer has provided Sprint with written documentation explaining the disputed amount and describing the factual and legal basis of the dispute. Customer and Sprint shall cooperate to resolve any dispute expeditiously. All disputed amounts are due and payable immediately upon Sprint's written denial of the dispute. If the parties fail to resolve the dispute within 180 days, the dispute shall be submitted to arbitration pursuant to Paragraph 22 below. 18. PAYMENT SECURITY. Provision of SERVICE is contingent on credit approval by Sprint. Upon reasonable request by Sprint, and only upon execution of a confidentiality statement reasonably acceptable to both parties, Customer shall provide Sprint with financial statements or other indications of Customer's financial and business circumstances. If Customer's financial or business circumstances or payment history is or, during the TERM, becomes reasonably unacceptable to Sprint, then Sprint may require a deposit, irrevocable letter of credit or other form of security acceptable to Sprint. Customer's failure to provide such security within 20 days following Sprint's reasonable request shall constitute a default under Subparagraph 4.2. 19. PROPERTY AND PERSONAL INJURY INDEMNIFICATION. Each Party agrees to indemnify, hold harmless, and defend the other Party, its directors, officers, employees, agents and their successors and assigns from and against any and all claims, demands, causes of action, losses, damages, expenses or liabilities, including costs and reasonable attorney's fees, arising out of claims made by third parties for personal injury (or death) or loss or damage to personal property, arising out of or related to the negligent or willful misconduct, errors or omissions, of the indemnifying Party or its subcontractors, directors, officers, employees, agents or representatives. Claims made by employees of a Party which are covered under applicable workers' compensation laws are not indemnified hereunder. 20. PROPRIETARY RIGHTS INDEMNITY. If Customer is made the subject of any claim or lawsuit by reason of its use of the SERVICES provided hereunder based on the allegation that the SERVICE as provided by Sprint constitutes an infringement of any third party patent, copyright or trade secret, enforceable in countries ratifying the Berne Convention, Customer will promptly notify Sprint thereof in writing. Sprint will defend and indemnify Customer against all such claims, demands, and causes of action based on the actual or alleged infringement of any such third party right. The indemnities set forth in this Section will include, without limitation, all penalties, awards and judgments, all court and arbitration costs, attorney's fees and other out-of-pocket costs reasonably incurred in connection with such claims, demands and causes of action. Sprint will have sole discretion to settle or compromise such claim or lawsuit without the written consent of Customer provided that such settlement or compromise does not require Customer to make any payment not indemnified. Sprint will have the sole right to retain and select counsel to represent its interests in defending any such claim or litigation as part of its indemnification obligation hereunder. Sprint will not reimburse Customer for its attorneys' fees and costs in connection with Customer's separate retention of counsel, unless Sprint will have wrongly failed to defend and indemnify Customer. If any action results in a final injunction against Customer with respect to the SERVICES provided pursuant to this Agreement, Sprint agrees that it will at its option and its sole expense, either (1) procure for Customer the right to continue using the infringing SERVICES or (2) replace or modify the same so that it becomes non-infringing or (3) substitute for the SERVICES non-infringing replacement SERVICES having a capability equivalent to the SERVICES provided herein with no adverse economic impact to Customer. If none of the foregoing alternatives is reasonably available to Sprint, then Customer will have the right to terminate the affected portions of this Agreement. Sprint will have no liability under this indemnity provision to the extent the claim is based on a use, a modification, or a combination of Sprint SERVICES with products, goods or services not directly provided by Sprint. 21. LIMITATION OF LIABILITY. 21.1 SPRINT'S ENTIRE LIABILITY RESULTING FROM ITS FAILURE TO PERFORM ANY OF ITS OBLIGATIONS UNDER THIS AGREEMENT IN NO EVENT WILL EXCEED AN AMOUNT EQUAL TO THE NET USAGE CHARGES PAID TO SPRINT BY CUSTOMER DURING THE THREE (3) MONTHS IMMEDIATELY -7- 8 PRECEDING THE EVENT OUT OF WHICH THE LIABILITY AROSE. SPRINT WILL NOT BE LIABLE FOR ANY UNAVOIDABLE DAMAGE TO CUSTOMER'S PREMISES. 21.2 IN NO EVENT WILL SPRINT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES FOR ANY CAUSE OF ACTION, WHETHER IN CONTRACT OR TORT. INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOST PROFITS OR REVENUES AND LOSS OF BUSINESS OPPORTUNITY, WHETHER OR NOT SPRINT WAS AWARE OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF SUCH DAMAGES. 21.3 WITH RESPECT TO THE SERVICES, MATERIALS AND EQUIPMENT PROVIDED HEREUNDER, SPRINT HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, NOT EXPLICITLY STATED IN THE AGREEMENT, AND IN PARTICULAR DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 22. ARBITRATION. Any dispute arising out of or relating to the Agreement may, at the option of the Parties, be finally settled by arbitration. If the Parties elect arbitration, such arbitration will be in accordance with the rules of the American Arbitration Association. The arbitration will be governed by the United States Arbitration Act, 9 U.S.C. Sec. 1, et. seq., and judgment upon the award rendered by the arbitrator(s) may be entered by any court with jurisdiction. The arbitration will be held in the New York, NY metropolitan area. 23. NOTICES. Notices, requests or other communications (excluding invoices) hereunder shall be in writing and sent by certified mail addressed as follows: If to Sprint: Sprint Communications Company L.P. Attention: Vice President-Wholesale Services 1520 East Rochelle, Suite Irving, TX 75039 With copy to: Sprint Communications Company L.P. Attention: Vice President Law-Marketing/Sales 8140 Ward Parkway Kansas City, MO 64114 If to Customer: Network Plus Attention: General Counsel Office 234 Copeland Street Quincy, MA 02169 24. ASSIGNMENT. Neither Party may assign or delegate its responsibilities, duties, rights or obligations under this Agreement to any person, corporation or other entity without the written consent of the other Party, such consent not to be unreasonably withheld. 25. EXCUSABLE DELAY. 25.1 Except for the performance of obligations set forth in Paragraphs 17 and 18 of this Agreement, Sprint and Customer agree that neither Party will be responsible for any delay, interruption or other failure to perform hereunder due to acts beyond the control of the responsible Party. Such acts include, but are not limited to, natural disasters such as lightening, earthquakes, hurricanes, floods or other like causes; war, riot, civil commotion; cable cuts; explosion or fire; embargoes, strikes or labor disputes; or decrees of governmental entities. 25.2 The affected Party will give notice to the other Party in the event of any of the foregoing occurrences. Upon such notice, Sprint may cancel or delay performance for as long as such performance is delayed by such occurrence or occurrences, and in such event will have no liability to Customer. Should such occurrence continue for more than 60 days and adversely and materially impact the other party, such other party may terminate this Agreement without liability upon payment for all SERVICES delivered prior to the date of such termination, plus all other charges and costs then incurred. 26. HEADINGS. The headings set forth in this Agreement are for purposes of reference only and do not in any way limit or otherwise affect the meaning or interpretation of any of the terms of this Agreement -8- 9 27. CHOICE OF LAW. This Agreement and all claims relating to the relationship between Sprint and Customer, including all claims in tort, contract, at law or in equity will be governed by, construed, enforced and interpreted in accordance with the laws of the state of Kansas without regard to the choice of law principles thereof. 28. RULES OF CONSTRUCTION. No rule of construction requiring interpretation against the draftsman shall apply in the interpretation of this Agreement 29. MODIFICATION OF AGREEMENT. This Agreement may be modified only by written amendment, executed by officers or representatives of Customer and Sprint. Any oral agreement contrary to the terms of any SERVICE Agreement will not be admissible in any dispute, whether in a court of law or in arbitration. 30. WAIVER OF TERMS. If either Party fails, at any time, to enforce any right or remedy available to it under this Agreement, that failure will not be construed to be a waiver of the right or remedy with respect to any other breach or failure by the other Party. 31. PARTIAL INVALIDITY. In the event any of the provisions of this Agreement are held to be invalid, illegal, or unenforceable, the unaffected provisions of this Agreement will be unimpaired and remain in full force and effect. Sprint and Customer will negotiate to substitute for such invalid, illegal or unenforceable provision a mutually acceptable provision consistent with the original intention of the Parties. 32. CUMULATIVE REMEDIES. Except as otherwise provided herein, the remedies provided for in this Agreement are in addition to any other remedies available at law or in equity. 33. ENTIRE AGREEMENT. This Agreement, including EXHIBITS, ATTACHMENTS, and the documents and instruments referred to herein, constitutes the entire understanding between the Parties relating to its subject matter and supersedes all prior or contemporaneous negotiations or agreements, whether oral or written, relating to the subject matter hereof. Customer is not relying upon any representations or promises made by or on behalf of Sprint in entering into this Agreement. 34. EXPIRATION OF OFFER. Sprint's offer to enter into this Agreement shall be withdrawn if the Agreement is not executed by both Parties within 45 days after the PROPOSAL DATE stated on ATTACHMENT A. EXECUTED and made effective as provided herein. NETWORK PLUS, INC. SPRINT COMMUNICATIONS COMPANY L.P. By: /s/ JAMES J. CROWLEY By: /s/ JOHN C. DUPREE ------------------------------ ------------------------------ James J. Crowley John C. Dupree Executive Vice President Vice President, Wholesale Services Group May 23, 1998 June 21, 1998 -9- 10 EXHIBIT 1 DEFINITIONS Capitalized terms appearing in bold print in the Agreement, its EXHIBITS and ATTACHMENTS are defined as follows: "ACCOMPANYING CONDITION" means all customer obligations or price differentials which are causally related to the applicable more favorable rates, prices or charges. "ACTIVE RESALE DIRECT PORT" means a Customer access port (DS-0 equivalent) connected to Sprint and activated as Resale Direct Service. "ANI" means a calling telephone number identification which is forwarded to an IXC by a LEC as a call is placed. "ASSOCIATED LOCATION" means a physical premise to or from which Sprint provides SERVICE which is: (a) owned or leased by Customer; (b) occupied by a business in which Customer has an equity interest of at least 25%; or (c) occupied by a franchisee of Customer. "ATTACHMENT" means a supplement attached to, and a part of, the Agreement. "BILLING INCREMENT" means a Tariffed billing increment, unless otherwise stated in ATTACHMENT B. "CALLING CARD" means a card issued to an END USER in Customer's name containing an authorization code that the END USER may use to originate calls over Sprint's network as provided in EXHIBIT 2. "CIC" means an IXC carrier identification code. "CTIS" means Sprint's Carrier Transport Invoicing System. "COMPARABLE SERVICE" means a service purchased from Sprint by a Wholesale Services Group customer, other than Customer or an RBOC, that (i) is the functional equivalent of a SERVICE purchased by Customer under this Agreement, (ii) is purchased in volumes substantially the same or less than the volumes purchased by Customer under this Agreement, (iii) is purchased under an agreement with a term at least as long as the TERM of this Agreement, (iv) is purchased with substantially the same overall calling pattern with respect to PEAK RATE PERIOD and OFF-PEAK RATE PERIOD as the overall calling pattern of calls purchased under this Agreement, and (v) is purchased with substantially the same overall geographic calling pattern (i.e., domestic/international, interstate/intrastate, interLATA/intraLATA) as the overall calling pattern of calls purchased under this Agreement. "DAY RATE PERIOD" means the Tariff day rate period unless otherwise specified herein. "DISCOUNT ONE" means a RATE ELEMENT specific discount that (1) is based on Customer's DISCOUNT ONE MONTHLY VOLUME OF SERVICE and (2) is applied to usage at the SERVICE HIERARCHY LEVEL that has been priced at RESALE SOLUTION BASE RATES. "DISCOUNT ONE MONTHLY VOLUME OF SERVICE" means the volume of Customer's monthly usage, at each PRODUCT HIERARCHY LEVEL, for a specific RATE ELEMENT priced at RESALE SOLUTION BASE RATES. "DISCOUNT RATE PERIOD" means the TARIFF international discount rate period unless otherwise specified herein. "DISCOUNT THREE" means a RATE ELEMENT specific discount that (1) is based on Customer's DISCOUNT THREE MONTHLY VOLUME OF SERVICE and (2) is applied at the PRODUCT HIERARCHY LEVEL or the SERVICE HIERARCHY LEVEL to interstate or international usage to the LATAs or countries specified in ATTACHMENT C. "DISCOUNT THREE MONTHLY VOLUME OF SERVICE" means the volume of Customer's monthly usage, at the PRODUCT HIERARCHY LEVEL or SERVICE HIERARCHY LEVEL, of interstate or international minutes to the specific LATAs or countries identified in ATTACHMENT C and priced based on the usage levels and RATE PERIODS specified in ATTACHMENT C. -10- 11 "DISCOUNT TWO" means a RATE ELEMENT specific discount that (1) is based on Customer's DISCOUNT TWO MONTHLY VOLUME OF SERVICE and (2) is applied to usage at the SERVICE HIERARCHY LEVEL that has been priced at RESALE SOLUTION BASE RATES less DISCOUNT ONE discounts. "DISCOUNT TWO MONTHLY VOLUME OF SERVICE" means the volume of Customer's monthly usage, at the MASTER HIERARCHY LEVEL, of all RESALE SOLUTION SERVICES, including directory assistance SERVICES, priced at RESALE SOLUTION BASE RATES after the application of DISCOUNT ONE discounts, but prior to the application of DISCOUNT TWO discounts. DISCOUNT TWO MONTHLY VOLUME OF SERVICE does not include RESALE SOLUTION SERVICE charges that are not based on usage, Clearline Service charges, Private Line charges, any charge associated with access (dedicated or non-dedicated), facilities charges, any usage related fixed charge, any non-recurring charge such as installation charges, taxes, surcharges, transfer fees, or interest. "EARLY TERMINATION CHARGE" means the charge imposed for terminating the Agreement prior to expiration of the TERM as provided in Paragraph 5 thereof. "ECONOMY RATE PERIOD" means the TARIFF international economy rate period. "END USER" means a customer of Customer to whom Sprint extends NETWORK EXTENSION SERVICE at a NON-ASSOCIATED LOCATION. "EVENING RATE PERIOD" means the TARIFF evening rate period unless otherwise specified herein. "EXCUSABLE DELAY" means any event that prevents a Party from performing its obligations hereunder and that is beyond the reasonable control and without the fault or negligence of such Party. "EXHIBIT" means a supplement attached to, and a part of, the Agreement. "FORWARD PRICING VOLUME OF SERVICE" means the volume of service specified in ATTACHMENT A upon which DISCOUNT TWO discounts may be based as provided in Subparagraph 13.8 of the Agreement. "INTERSTATE ADJUSTMENT" means the adjustment under Subparagraph 6.2 to the invoice for interstate usage that is based on the level of intrastate usage. "INTERSTATE ADJUSTMENT RATE" means the rate identified in ATTACHMENT D that is used to determine the INTERSTATE ADJUSTMENT as provided in Subparagraph 6.2. "IXC" means interexchange carrier. "LEC" means local exchange carrier. "MASTER HIERARCHY LEVEL" means billing hierarchy level 1. "MAXIMUM NONCOMPLETE TOLL FREE CALL PERCENTAGE" means, for each month, for each SERVICE type, the ratio, expressed as a percentage, of (i) the aggregate number of NONCOMPLETE TOLL FREE CALLS during such period divided by (ii) the aggregate number of Toll Free calls during such period. This percentage shall be calculated at each PRODUCT HIERARCHY LEVEL. "MAXIMUM NON-BELL TRAFFIC PERCENTAGE" means, for each month, the ratio, expressed as a percentage, of (i) the number of minutes during such period that originate from, or terminate in, a NON-BELL SERVICE AREA, divided by (ii) the total number of minutes during such period. MAXIMUM NON-BELL TRAFFIC PERCENTAGES will be calculated independently for originating and terminating minutes at the PRODUCT HIERARCHY LEVEL. "MINIMUM AVERAGE TIME REQUIREMENT" means the minimum average call duration, expressed in minutes, for SERVICES as specified in ATTACHMENT B. MINIMUM AVERAGE TIME REQUIREMENT calculations will be made at each PRODUCT HIERARCHY LEVEL. "MINIMUM COMMITMENT" means the minimum monthly usage commitment stated on ATTACHMENT A. The calculation to determine whether Customer has met the MINIMUM COMMITMENT shall be based on Customer's invoiced NET USAGE. "MINIMUM PORT USAGE" means the minimum NET USAGE for Resale Direct Service stated on ATTACHMENT A that Customer shall generate per ACTIVE RESALE DIRECT PORT. -11- 12 "NETWORK EXTENSION SERVICE" means SERVICE that Sprint extends to the NON-ASSOCIATED LOCATION of an END USER. "NET USAGE" means the monthly amount invoiced for use of a SERVICE net of DISCOUNT ONE, DISCOUNT TWO and DISCOUNT THREE discounts. NET USAGE includes the following as they apply to particular SERVICES: monthly per-minute usage charges invoiced under the Agreement; route advance charges; real time ANI charges; switched origination and termination charges; directory assistance charges; MINIMUM AVERAGE TIME REQUIREMENT Surcharges; Noncomplete Call Surcharges; FONCard surcharges; and LEC Cap Surcharges. "NIGHT/WEEKEND RATE PERIOD" means the TARIFF night/weekend rate period unless otherwise specified herein. "NONCOMPLETE TOLL FREE CALL" means an attempted Resale Connect Toll Free, Resale Direct Toll Free, or Resale Direct Toll Free Extension call that is not completed to the called number for any reason. "NON-ASSOCIATED LOCATION" means any physical premise to or from which Sprint provides SERVICE that is not an ASSOCIATED LOCATION. "NON-BELL SERVICE AREA" means the geographic service area of any "independent" LEC which is not a Bell Operating Company. "OFF PEAK RATE PERIOD" means (a) the EVENING RATE PERIOD and the NIGHT/WEEKEND RATE PERIOD for interstate traffic and (b) the DISCOUNT RATE PERIOD and ECONOMY RATE PERIOD for international traffic. "PEAK RATE PERIOD" means (a) the DAY RATE PERIOD for interstate traffic and (b) the STANDARD RATE PERIOD for international traffic. "PER MINUTE CHARGE" means the per minute charge for SERVICE as set forth in EXHIBIT C based on RATE PERIODS and BILLING INCREMENTS stated in ATTACHMENT B. "PIC" means primary interexchange carrier. "PIC AUTHORIZATION" means an END USER's selection of a PIC that meets the requirements of federal and state law. "PRIMARY CARRIER" means the IXC designated by Customer as its first routing choice and primary overflow carrier for traffic not carried by Sprint. "PRIMARY CARRIER SERVICE" means the SERVICE specified in ATTACHMENT A for which Sprint shall be Customer's PRIMARY CARRIER. "PRODUCT HIERARCHY LEVEL" means the fifth level in the Customer billing hierarchy, and is directly above the SERVICE HIERARCHY LEVEL which ties like SERVICES together for purposes of reporting. Each PRODUCT HIERARCHY LEVEL is considered independently for calculation and application of DISCOUNT ONE, LEC Cap Surcharges, MINIMUM AVERAGE TIME REQUIREMENT Surcharges, NONCOMPLETE TOLL FREE CALL Surcharges and MINIMUM PORT USAGE Surcharges. "PROMOTIONAL DISCOUNTS" is a collective reference to DISCOUNT ONE, DISCOUNT TWO, DISCOUNT THREE and INTERSTATE ADJUSTMENTS. "PROPOSAL DATE" means the date indicated on ATTACHMENT A that the Agreement is offered by Sprint to Customer. "PROPRIETARY INFORMATION" means (a) written information of a Party which is clearly and conspicuously marked as proprietary or confidential or which is accompanied by written notice that such information is confidential, or (b) a verbal communication which is subsequently confirmed in writing to the other Party as confidential or proprietary information which (i) is maintained in confidence and secrecy by the disclosing Party, (ii) is valuable to the disclosing Party because of such confidence or secrecy, and (iii) is subject to the disclosing Party's reasonable efforts to maintain such confidentiality and secrecy. PROPRIETARY INFORMATION shall not include information which (1) is at any time in the public domain other than through wrongdoing on the part of an entity owing a duty of confidentiality to the disclosing Party, (2) is within legitimate possession of the receiving Party without obligation of confidentiality, (3) is lawfully received from a third party having rights therein without restriction of the right to disseminate -12- 13 the information, (4) is independently developed without breach of any obligation of confidentiality through parties without access to or knowledge of such PROPRIETARY INFORMATION, (5) is disclosed with prior written approval of the other Party, (6) is transmitted after the disclosing Party has received written notice from the receiving Party that it does not desire to receive further PROPRIETARY INFORMATION, or (7) is obligated to be produced under order of a court of competent jurisdiction. "RBOC" means a Regional Bell Operating Company or GTE, or an affiliate of any such entity who purchases service from Sprint under an agreement between Sprint and the Regional Bell Operating Company or GTE. "RATE ELEMENT" means a jurisdictional element of the rate for a particular SERVICE. For example, Resale Direct rates consist of separate RATE ELEMENTS for interstate, intrastate, Canada, Mexico domestic, Mexico international, other international, and directory assistance usage. "RATE PERIODS" is a collective reference to the DAY RATE PERIOD, DISCOUNT RATE PERIOD, ECONOMY RATE PERIOD, EVENING RATE PERIOD, NIGHT/WEEKEND RATE PERIOD, OFF PEAK RATE PERIOD, PEAK RATE PERIOD, and STANDARD RATE PERIOD. "RESALE CONNECT FONCARD SERVICE means a SERVICE consisting of a Sprint authorization code incorporated into Customer's CALLING CARD which, together with Customer's service enhancements, is provided to END USERS for use in originating calls over Sprint's network as provided in EXHIBIT 2. "RESALE SOLUTION BASE RATES" means the prices provided herein for RESALE SOLUTION SERVICE. "RESALE SOLUTION SERVICE" means switched SERVICE purchased under the Agreement and invoiced under CTIS. "SERVICE" means the service identified in the EXHIBITS and ATTACHMENTS that Sprint shall provide and Customer shall purchase hereunder. "SERVICE ELEMENT" means any line, circuit or other unit of a SERVICE. In the case of switched or virtual SERVICES, "SERVICE ELEMENT" means switched or virtual SERVICES provided at a Customer location. "SERVICE HIERARCHY LEVEL" means the sixth and lowest level in the Customer's billing hierarchy. "STANDARD RATE PERIOD" means the TARIFF standard rate period for international SERVICE unless otherwise specified herein. "TARIFF(S)" means any applicable tariff filed by Sprint with the Federal Communications Commission for interstate or international SERVICE (including TARIFF revisions) and/or any applicable tariff filed with a state regulatory commission for intrastate SERVICE. Should Sprint no longer file TARIFFS in order to provide SERVICE, then TARIFF shall mean the standard rate tables and terms and conditions that replace such TARIFFS. "TERM" means the term of the Agreement as provided in Paragraph 3 thereof. EXHIBIT 2 SERVICES The following SERVICES are provided pursuant to the Agreement: 1. OUTBOUND SERVICE. 1.1. RESALE DIRECT AND RESALE DIRECT EXTENSION. Resale Direct and Resale Direct Extension is provided hereunder for switched outbound traffic with interstate or international termination that originates over dedicated special access (DS-l or DS-3) circuits. 1.2. RESALE DIRECT. Resale Direct is SERVICE subscribed to, and paid for, by Customer that originates from an ASSOCIATED LOCATION. Resale Direct may be obtained only by a carrier with its own CIC. -13- 14 1.3. RESALE DIRECT EXTENSION. Resale Direct Extension is SERVICE subscribed to, and paid for, by Customer but connected directly to a NON-ASSOCIATED LOCATION. 1.4. RESALE CONNECT ONE PLUS. Resale Connect One Plus is provided hereunder for switched access outbound traffic utilizing Feature Group D protocol having interstate or international termination. 2. TOLL FREE SERVICE. 2.1. RESALE DIRECT TOLL FREE AND RESALE DIRECT TOLL FREE EXTENSION. Resale Direct Toll Free and Resale Direct Toll Free Extension is provided hereunder for Customer switched inbound traffic with interstate or international origination that terminates over dedicated special access (DS-1 or DS-3) circuits. 2.2. RESALE DIRECT TOLL FREE. Resale Direct Toll Free is Toll Free SERVICE subscribed to, and paid for, by Customer that terminates to an ASSOCIATED LOCATION. Resale Direct Toll Free may be obtained only by a carrier with its own CIC. 2.3. RESALE DIRECT TOLL FREE EXTENSION. Resale Direct Toll Free Extension is Toll Free SERVICE subscribed to, and paid for, by Customer but connected directly to a NON-ASSOCIATED LOCATION. 2.4. RESALE CONNECT TOLL FREE. Resale Connect Toll Free is provided hereunder for switched inbound traffic, terminating on Feature Group D protocol, having interstate or international origination. 2.5. INTERNATIONAL TOLL FREE ORIGINATION. International Toll Free SERVICE ("ITFS") shall be provided subject to availability. Because of a limited quantity of Toll Free numbers in some countries, Sprint may, as it deems appropriate, after 30 days notice, disconnect any ITFS number which does not generate at least 60 minutes of usage during any period of three consecutive months. ITFS traffic must be terminated directly in the continental U.S. If reorigination occurs, ITFS traffic is subject to foreign PTT interruption and is beyond Sprint's control. ITFS SERVICE shall be provided pursuant to Tariff, including rates, discounts and Toll Free number charges, unless otherwise provided herein. 3. DIRECTORY ASSISTANCE. 3.1. INTERSTATE. Interstate directory assistance provided hereunder must have a domestic origination over Customer's circuits. Sprint may modify directory assistance prices provided in the Agreement to reflect changes in LEC directory assistance charges. 3.2. INTERNATIONAL. International directory assistance is provided pursuant to Tariff. International directory assistance must have a domestic origination over Customer's circuits and request numbers must be located in the countries listed in Sprint's FCC Tariff 1, Section 2.1. International directory assistance may be obtained by calling a Sprint operator who will request the number from the appropriate country's international operator. Sprint may modify directory assistance prices provided in the Agreement to reflect changes in directory assistance charges of other countries. 3.3. TOLL FREE DIRECTORY LISTINGS. Customer's Toll Free numbers shall not be eligible for any toll free directory listing at Sprint's expense. 4. RESALE CONNECT FONCARD SERVICE. 4.1. RESALE CONNECT FONCARD SERVICE consists of an authorization code issued by Sprint which Customer will incorporate into a CALLING CARD. The CALLING CARD, together with Customer provided service enhancements, will be provided in Customer's name to END USERS who may use the card to originate calls over Sprint's network in the contiguous U.S. and selected countries. Sprint will transport Customer's CALLING CARD traffic with the same quality as Sprint FONCard traffic. 4.2. AVAILABILITY. RESALE CONNECT FONCARD SERVICE is provided subject to (a) availability and compatibility of facilities, (b) Customer fulfillment, and (c) Toll Free access origination, which Customer agrees may be withheld by Sprint in certain LATAs because of facility constraints. -14- 15 4.3. ACTIVATION. Sprint will provide Customer with activated authorization codes to be imprinted on Customer's CALLING CARDS. The codes will be provided within 30 days following Customer's request and notice to Sprint of Customer's fulfillment vendor. 4.4. TOLL FREE ACCESS. Customer may elect CALLING CARD access to a Sprint operator using either a "Generic" or "Branded" Toll Free access number. The operator response to a Generic Toll Free call will be similar to: "Long Distance, may I help you?" Calls to a Branded access number will be answered by an operator assigned exclusively to Customer. Operator response to Branded access calls will be similar to: "(Customer) Long Distance Operator." Customer shall pay a non-recurring charge for establishing account access as provided in ATTACHMENT B. 4.5. SERVICE REPRESENTATIVE. Sprint will designate a representative to provide Customer service. This representative will not be available for direct contact by END USERS. 4.6. NON-EMERGENCY DEACTIVATION. Sprint will advise Customer of the process for requesting non-emergency deactivation of an authorization code. Sprint may periodically deactivate unused authorization codes to minimize potential fraud. Sprint will notify Customer of any such deactivation. Emergency deactivation is provided for in Subparagraph 4.9 of this ATTACHMENT. 4.7. REMEDY FOR SERVICE FAILURE. Notwithstanding anything to the contrary in Subparagraph 4.1(e) of the Agreement, Customer's sole and exclusive remedy for failure of a particular RESALE CONNECT FONCARD SERVICE shall be discontinuation of the affected SERVICE subject to Paragraph 25 of the Agreement. 4.8. CUSTOMER OBLIGATIONS. Customer shall, at Customers expense: (a) design, manufacture and distribute its CALLING CARDS; (b) solicit END USERS in its own name in compliance with Paragraph 8 of the Agreement; (c) address END USER service requests; (d) determine END USER creditworthiness; (e) define its relationship with END USERS relative to its CALLING CARD service by tariff or contract; (f) provide CALLING CARD fulfillment using a bonded fulfillment vendor; (g) supply its fulfillment vendor with necessary END USER information; (h) maintain its own END USER data base; (i) provide END USER customer service, billing and collection; (j) maintain its own END USER customer service number, which shall be printed on each CALLING CARD; (k) establish internal CALLING CARD management procedures; (l) monitor for fraud and code abuse; and (m) cooperate and interface with Sprint to prevent fraud or code abuse as provided herein. Customer shall provide Sprint with all order authorizations, service applications and information that Sprint requires to establish and maintain RESALE CONNECT FONCARD SERVICE and proper invoicing. Customer shall be liable for (a) all usage charged to an activated authorization code after the code is provided to Customer or its agent so long as Customer has not requested that Sprint block such calling card or authorization code and a normal customary timeframe has elapsed, (b) non payment by END USERS, and (c) billing adjustments granted to END USERS as provided in Subparagraph 11.6 of the Agreement. Customer shall indemnify and hold Sprint harmless from any claim or damages resulting from Sprint's deactivation of an authorization code at Customer's request except for Sprint's obligation to pay for charges on a calling card or authorization code after normal customary timeframes after Customer requested that Sprint block such card or authorization code. 4.9. CODE ABUSE; FRAUD; EMERGENCY DEACTIVATION. Sprint and Customer will cooperate to deter CALLING CARD fraud and code abuse. Sprint will monitor usage of Customer CALLING CARDS to detect fraud or code abuse in the same manner that it monitors FONCard usage of its own customers. This activity will not create any liability on the part of Sprint resulting from code abuse or fraud. Customer shall be liable for all usage charged to an activated authorization code that results from fraud or code abuse. Sprint will notify Customer of (a) the process Customer may use to obtain emergency deactivation of a lost or stolen CALLING CARD and (b) the process Sprint will use to notify Customer of suspected fraud or code abuse. Customer shall maintain a 7 day per week, 24 hour per day, contact that Sprint will immediately notify if fraud or code abuse is suspected. Customer shall advise Sprint -15- 16 within 30 minutes alter receiving such notice whether it wants the authorization code deactivated. If Sprint is unable to reach Customer's contact, or if Customer fails to respond to Sprint's notice within 30 minutes, Sprint may, in its discretion, deactivate the authorization code and advise Customer of its actions. Sprint shall incur no liability for such deactivation. Sprint shall be liable for calls charged to an authorization code after a period of 4 hours following an appropriate emergency deactivation request. Requests for credit pursuant to this subparagraph shall be supported by appropriate documentation. Sprint will investigate and, in its discretion, either approve or reject such requests. Notwithstanding anything in Paragraph 17 of the Agreement, the amount of any credit request under this subparagraph shall not be deducted as a disputed charge prior to payment of an invoice. -16- 17 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment A-1 A.3. TERM OF AGREEMENT: 24 months. The price for Services provided hereunder will be applied systematically effective with the May 1998 usage invoice and Sprint will apply benchmark style credits for the February 1998, March 1998 and April 1998 usage periods in order to approximate discounts due for these periods. A.13.8. FORWARD PRICING - FORWARD PRICING VOLUME OF SERVICE: Not applicable. A.14.1. MINIMUM COMMITMENT: Not applicable. A.14.5. MINIMUM PORT USAGE: $[**] PROMOTIONAL ACF/COC/EFT CHARGES All ACF Charges will be per applicable tariff. Monthly recurring COC charges will be $[**] per port. Monthly recurring EFC charges will be $[**] per port when Customer utilizes Sprint's entrance facilities. Such COC charges and port charges are only applicable to circuits connected directly to Network Plus's network. From August 1, 1998 through December 31, 1998 Sprint will waive applicable T1 access installation charges (local loop, COC, and ACF) for New Accounts provided such T1's remain in service for a period of at least [**]. Customer's applicable T1 installation charges will be credited when installed, up to a maximum of $[**], however, if an eligible T1 is taken out of service for any reason within [**] of installation, Customer will be debited back a prorated portion of the amount that was originally credited. ANI DELIVERY SURCHARGE Sprint will waive Customer's Real Time ANI delivery surcharge in exchange for a monthly minimum of $[**] in Direct Toll Free usage. PROMOTIONAL SHORTFALL LIABILITY CREDIT: 1) Sprint will waive Customer's existing minimum commitment liability in the amount of $[**] upon execution of this contract. 2) The Promotional Shortfall Liability Credit is a one time waiver of liabilities incurred by Customer pursuant to Section 14.1 of the previous Resale Solutions Switched Services Agreement between the parties dated May 1996 and does not relieve Customer of any Minimum Commitment liability in this Agreement. Provided Customer is current on all payments for its Sprintmail usage, Sprint will, once each calendar quarter, issue a credit to Customer in an amount equal to Customer's actual Sprintmail charges incurred during that quarter. The credit will appear on Customer's invoice one month after the conclusion of the quarter for which the credit is issued. PRIMARY CARRIER REQUIREMENT Pricing Contingent on Primary Carrier Status. Pricing hereunder is contingent on Customer utilizing Sprint as its PRIMARY CARRIER for the following PRIMARY CARRIER SERVICES Resale Direct Resale Direct Toll Free Resale Direct Extension Resale Direct Toll Free Extension Resale Connect One Plus Resale Connect Toll Free -17- 18 Attachment A-2 Resale Connect Toll Free and Resale Direct Toll Free SERVICE are a PRIMARY CARRIER SERVICE therefore Customer shall (a) designate Sprint as its PRIMARY CARRIER in the Toll Free Service Management System database for all domestic Toll Free traffic that is not originated through Customer's network and (b) maintain access facilities sufficient to send 100% of its traffic to Sprint with no more than 2% blockage during the peak busy hour of Customer's average business day. Resale Connect One Plus is a PRIMARY CARRIER SERVICE therefore 100% of all END USER ANIS under Customer's control, which are not PICED to Customer directly or an entity sub-CICing to Customer, shall be PICED to Sprint during the TERM. Resale Direct Extension and Resale Direct Toll Free Extension are PRIMARY CARRIER SERVICES therefore 100% of all Dedicated Access END USERS under Customer's control, who are not connected directly to Customer or not planned to be connected directly to Customer, shall be placed on the Sprint network during the TERM. If Resale Direct is a PRIMARY CARRIER SERVICE then Customer shall maintain access facilities sufficient to send to Sprint at least 70% of the domestic traffic Customer does not terminate itself. Customer shall produce within 30 days following Sprint's request, evidence reasonably acceptable to Sprint that it is in compliance with this subparagraph. Both Sprint and Customer will reasonably determine the process and the sharing of costs for providing such evidence. Should Customer fail to maintain Sprint as PRIMARY CARRIER on any PRIMARY CARRIER SERVICE, Sprint may, at its option and in addition to other remedies available in law or equity, discontinue Promotional Discounts for SERVICES provided until such time as Customer is in full compliance with this subparagraph 13.9. Customer may select a temporary back-up carrier for any period during which it is affected by a Sprint network outage. If Customer acquires another entity (the "Acquired Entity"), and such Acquired Entity's interexchange traffic is provided by another interexchange carrier pursuant to a binding agreement (the "Other Agreement") entered into between such Acquired Entity and such other interexchange carrier, such interexchange traffic will not be subject to the Primary Carrier Requirements of this Agreement, provided, however, that Customer agrees that i) it will not renew, modify, or otherwise extend such Other Agreement, ii) it will utilize its best efforts to transition such Acquired Entity's traffic to Sprint as soon it is commercially able to do so under such Other Agreement, and that iii) it will transition all such traffic to Sprint under this Agreement immediately upon expiration of such Other Agreement. Customer further agrees that any excess traffic which is not obligated to be purchased under such Other Agreement during the term of such Other Agreement shall be immediately transitioned to Sprint under this Agreement pursuant to the terms of this Agreement. In the event such Acquired Entity is currently receiving interexchange services from Sprint, Customer agrees to leave such interexchange traffic with Sprint under such Acquired Entity's current agreement with Sprint, or, upon its expiration or termination thereof, to transition such traffic to this Agreement under the same terms and conditions outlined herein. A.34 PROPOSAL DATE: May 11, 1998 -18- 19 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment B-1 B.13.4 BILLING INCREMENTS/USAGE PERIODS FOR PER MINUTE CHARGES. SERVICE will be invoiced based on PER MINUTE CHARGES utilizing TARIFFED RATE PERIODS and TARIFFED BILLING INCREMENTS, unless specifically set forth below: Service Type/ Initial Additional Billing Rate Element Billing Increment (sec) Increment (sec) Interstate Direct & Direct Extension [**] [**] Canada Term. Direct & Direct Extension [**] [**] Mexico US Element Direct & Direct Extension [**] [**] Mexico Int'l. Element Direct & Direct Extension [**] [**] Other Int'l Direct & Direct Extension [**] [**] Interstate Connect One Plus [**] [**] Canada Term. Connect One Plus [**] [**] Mexico US Element Connect One Plus [**] [**] Mexico Int'l Element Connect One Plus [**] [**] Other Int'l Connect One Plus [**] [**] Interstate Direct Toll Free & Direct Toll Free Ext. [**] [**] Canada Orig. Direct Toll Free & Direct Toll Free Ext. [**] [**] Mexico Direct Toll Free & Direct Toll Free Ext. [**] [**] Other Int'l. Direct Toll Free & Direct Toll Free Ext. [**] [**] Caribbean Direct Toll Free & Direct Toll Free Ext. [**] [**] Interstate Connect Toll Free [**] [**] Canada Orig. Connect Toll Free [**] [**] Mexico Connect Toll Free [**] [**] Other Int'l. Connect Toll Free [**] [**] Caribbean Connect Toll Free [**] [**] Interstate Connect FONcard [**] [**] B.13.5 NON-BELL SWITCHED ORIGINATION/TERMINATION/TOLL FREE ORIGINATION CHARGE. Customer shall pay the following charges for each minute of a switched interstate call originating or terminating in a NON-BELL SERVICE AREA: $[**] per minute - applied to all non-Bell terminating minutes for Direct usage. $[**] per minute - applied to all non-Bell originating minutes for Direct Toll Free. B.13.6 SWITCHED ORIGINATION/TERMINATION/TOLL FREE ORIGINATION CHARGE. Customer shall pay the following charges for each minute of a switched interstate: Not Applicable -19- 20 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment B-2 B.14.2 LEC CAP MAXIMUM NON-BELL TRAFFIC. Maximum Originating Maximum Terminating Non-Bell Service Type Non-Bell Traffic % Non-Bell Traffic % Surcharge Resale Direct [**] [**] [**] Resale Direct Toll Free [**] [**] [**] Resale Connect One Plus [**] [**] [**] Resale Connect Toll Free [**] [**] [**] Resale Connect FONcard [**] [**] [**] Resale Direct Extension [**] [**] [**] Resale Direct Toll Free Ext [**] [**] [**] B.14.3. MINIMUM AVERAGE CALL DURATION: MINIMUM AVERAGE TIME REQUIREMENT (MATR) shall not apply unless specifically set forth below: Service Type MATR MATR Surcharge [**] [**] [**] B.14.4. MAXIMUM NONCOMPLETE CALL PERCENTAGE. Direct Toll Free, Direct Toll Free Maximum Extension, and Connect Toll Free Noncomplete Toll Per Call Usage Type (Rate Element) Free Call Percentage Surcharge Intrastate/Interstate [**] [**] International/Canadian [**] [**] PROMOTIONAL MONTHLY RECURRING TOLL FREE CHARGES: Customer's Monthly Recurring Connect Toll Free service charge will be $[**] per Connect Toll Free account per month. Customer's Toll Free numbers (Connect Toll Free, Direct Toll Free, and Direct Toll Free Extension) requiring Toll Free Directory Assistance Listings will be charged an additional Monthly Recurring Charge of $[**] per month per Toll Free number requiring such listing. TOLL FREE DATABASE QUERY CHARGE Customer's Toll Free Database Query charge will be $[**] per domestic Direct Toll Free, Direct Toll Free Extension, and Connect Toll Free Call. -20- 21 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-1 Interstate Resale Connect One Plus, Resale Connect Toll Free and Resale Connect FONcard LATA Groups - --------------------------------------------------------------------------------------------------------------- GROUP 1 - --------------------------------------------------------------------------------------------------------------- 120 Maine 422 Charlotte, NC 566 San Antonio, TX 976 Mattoon, IL 122 New Hampshire 424 Greensboro, NC 568 Brownsville, TX 977 Macomb, IL 124 Vermont 426 Raleigh, NC 570 Bryan, TX 978 Olney, IL 126 Springfield, MA 428 Wilmington, NC 620 Rochester, MN 128 Boston, MA 430 Greenville, SC 624 Duluth, MN 130 Rhode Island 432 Florence, SC 626 St. Cloud, MN 132 New York Metro 434 Columbia, SC 628 Minneapolis, MN 133 Poughkeepsie, NY 436 Charleston, SC 630 Sioux City, IA 134 Albany, NY 438 Atlanta, GA 632 Des Moines, IA 136 Syracuse, NY 440 Savannah, GA 634 Davenport, IA 138 Binghampton, NY 442 Augusta, GA 635 Cedar Rapids, IA 140 Buffalo, NY 444 Albany, GA 636 Fargo-Brainerd, ND 220 Atlantic City, NJ 446 Macon, GA 638 Bismark, ND 222 Trenton, NJ 448 Pensacola, FL 640 Sioux Falls, SD 224 Newark, NJ 450 Panama City, FL 644 Omaha, NE 226 Capital, PA 452 Jacksonville, FL 646 Grand Island, NE 228 Philadelphia, PA 454 Gainsville, FL 648 Great Falls, MT 230 Altoona, PA 456 Daytona Beach, FL 650 Billings, MT 232 Northeast PA 458 Orlando, FL 652 Boise, ID 234 Pittsburgh, PA 460 Miami, FL 654 Cheyenne, WY 236 Washington, DC 462 Louisville, KY 656 Denver, CO 238 Baltimore, MD 464 Owensboro, KY 658 Colorado Spgs, CO 240 Hagerstown, MD 466 Winchester, KY 660 Utah 242 Salisbury, MD 468 Memphis, TN 664 New Mexico 244 Roanoke, VA 470 Nashville, TN 666 Phoenix, AZ 246 Culpepper, VA 472 Chattanooga, TN 668 Tucson, AZ 248 Richmond, VA 474 Knoxville, TN 670 Eugene, OR 250 Lynchburg, VA 476 Birmingham, AL 672 Portland, OR 252 Norfolk, VA 477 Huntsville, AL 674 Seattle, WA 254 Charleston, WV 478 Montgomery, AL 676 Spokane, WA 256 Clarksburg, WV 480 Mobile, AL 720 Reno, NV 320 Cleveland, OH 482 Jackson, MS 721 Las Vegas, NV 322 Youngstown, OH 484 Biloxi, MS 722 San Francisco, CA 324 Columbus, OH 486 Shreveport, LA 724 Chico, CA 325 Akron, OH 488 Lafayette, LA 726 Sacramento, CA 326 Toledo, OH 490 New Orleans, LA 728 Fresno, CA 328 Dayton, OH 492 Baton Rouge, LA 730 Los Angeles, CA 330 Evansville, IN 520 St. Louis, MO 732 San Diego, CA 332 South Bend, IN 521 Columbia, MO 734 Bakersfield, CA 334 Auburn/Hunt., IN 522 Springfield, MO 736 Monterey, CA 336 Indianapolis, IN 524 Kansas City, MO 738 Stockton, CA 338 Bloomington, IN 526 Fort Smith, AR 740 San Luis Ob., CA 340 Detroit, MI 528 Little Rock, AR 920 Connecticut 342 Marquette, MI 530 Pine Bluff, AR 922 Cincinnati, OH 344 Saginaw, MI 532 Wichita, KS 923 Lima-Mansfield, OH 346 Lansing, MI 534 Topeka, KS 924 Erie, PA 348 Grand Rapids, MI 536 Oklahoma City, OK 927 Harrisonburg, VA 350 Green Bay, WI 538 Tulsa, OK 928 Charlottesville, VA 352 Eau Claire, WI 540 El Paso, TX 937 Richmond, IN 354 Madison, WI 542 Midland, TX 938 Terre Haute, IN 356 Milwaukee, WI 544 Lubbock, TX 939 Ft. Myers, FL 358 Chicago, IL 546 Amarillo, TX 949 Fayetteville, NC 360 Rockford, IL 548 Wichita Falls, TX 951 Rocky Mount, NC 362 Cairo, IL 550 Abilene, TX 952 Tampa, FL 364 De Kalb, IL 552 Dallas, TX 953 Tallahasse, FL 366 Bloomington, IL 554 Longview, TX 956 Bristol/JoeCty, TN 368 Peoria, IL 556 Waco-Temple, TX 958 Lincoln, NE 370 Champ.-Urban, IL 558 Austin, TX 960 Coeur D'Alene, ID 374 Springfield, IL 560 Houston, TX 961 San Angelo, TX 376 Quincy, IL 562 Beaumont, TX 973 Palm Springs, CA 420 Asheville, NC 564 Corpus Christi, TX 974 Rochester, NY - --------------------------------------------------------------------------------------------------------------- - --------------------------------------------------------------------------------------------------------------- GROUP 2 - --------------------------------------------------------------------------------------------------------------- 820 Puerto Rico 870 CNMI 963 Kalispell, MT 822 U.S. Virgin Islands 871 Guam 980 Navajo Terr., AZ 832 Alaska 921 Fishers Island, NY 981 Navajo Terr., UT 834 Hawaii 929 Edinburg, VA ALL OTHERS 932 Bluefield, WV -21- 22 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-2 Interstate Resale Direct Network Extension, Resale Direct Toll Free Network Extension And Resale Direct Toll Free LATA Groups - ------------------------------------------------------------------------------------------------------------------- GROUP 1 - ------------------------------------------------------------------------------------------------------------------- 120 Maine 352 Eau Claire, WI 490 New Orleans, LA 660 Utah 122 New Hampshire 354 Madison, WI 492 Baton Rouge, LA 664 New Mexico 124 Vermont 356 Milwaukee, WI 520 St. Louis, MO 666 Phoenix, AZ 126 Springfield, MA 358 Chicago, IL 521 Columbia, MO 668 Tucson, AZ 128 Boston, MA 360 Rockford, IL 522 Springfield, MO 670 Eugene, OR 130 Rhode Island 362 Cairo, IL 524 Kansas City, MO 672 Portland, OR 132 New York Metro 364 De Kalb, IL 526 Fort Smith, AR 674 Seattle, WA 133 Poughkeepsie, NY 366 Bloomington, IL 528 Little Rock, AR 676 Spokane, WA 134 Albany, NY 368 Peoria, IL 530 Pine Bluff, AR 720 Reno, NV 136 Syracuse, NY 370 Champ.-Urban, IL 532 Wichita, KS 721 Las Vegas, NV 138 Binghampton, NY 374 Springfield, IL 534 Topeka, KS 722 San Francisco, CA 140 Buffalo, NY 376 Quincy, IL 536 Oklahoma City, OK 724 Chico, CA 220 Atlantic City, NJ 420 Asheville, NC 538 Tulsa, OK 726 Sacramento, CA 222 Trenton, NJ 422 Charlotte, NC 540 El Paso, TX 728 Fresno, CA 224 Newark, NJ 424 Greensboro, NC 542 Midland, TX 730 Los Angeles, CA 226 Capital, PA 426 Raleigh, NC 544 Lubbock, TX 732 San Diego, CA 228 Philadelphia, PA 428 Wilmington, NC 546 Amarillo, TX 734 Bakersfield, CA 230 Altoona, PA 430 Greenville, SC 548 Wichita Falls, TX 736 Monterey, CA 232 Northeast PA 432 Florence, SC 550 Abilene, TX 738 Stockton, CA 234 Pittsburgh, PA 434 Columbia, SC 552 Dallas, TX 740 San Luis Ob., CA 236 Washington, DC 436 Charleston, SC 554 Longview, TX 920 Connecticut 238 Baltimore, MD 438 Atlanta, GA 556 Waco-Temple, TX 922 Cincinnati, OH 240 Hagerstown, MD 440 Savanna, GA 558 Austin, TX 923 Lima-Mansfield, OH 242 Salisbury, MD 442 Augusta, GA 560 Houston, TX 924 Erie, PA 244 Roanoke, VA 444 Albany, GA 562 Beaumont, TX 927 Harrisonburg, VA 246 Culpepper, VA 446 Macon, GA 564 Corpus Christi, TX 928 Charlottesville, VA 248 Richmond, VA 448 Pensacola, FL 566 San Antonio, TX 937 Richmond, IN 250 Lynchburg, VA 450 Panama City, FL 568 Brownsville, TX 938 Terre Haute, IN 252 Norfolk, VA 452 Jacksonville, FL 570 Bryan, TX 939 Ft. Myers, FL 254 Charleston, WV 454 Gainsville, FL 620 Rochester, MN 949 Fayetteville, NC 256 Clarksburg, WV 456 Daytona Beach, FL 624 Duluth, MN 951 Rocky Mount, NC 320 Cleveland, OH 458 Orlando, FL 626 St. Cloud, MN 952 Tampa, FL 322 Youngstown, OH 460 Miami, FL 628 Minneapolis, MN 953 Tallahassee, FL 324 Columbus, OH 462 Louisville, KY 630 Sioux City, IA 956 Bristol/JoCty, TN 325 Akron, OH 464 Owensboro, KY 632 Des Moines, IA 958 Lincoln, NE 326 Toledo, OH 466 Winchester, KY 634 Davenport, IA 960 Coeur D'Alene, ID 328 Dayton, OH 468 Memphis, TN 635 Cedar Rapids, IA 961 San Angelo, TX 330 Evansville, IN 470 Nashville, TN 636 Fargo-Brainerd, ND 973 Palm Springs, CA 332 South Bend, IN 472 Chattanooga, TN 638 Bismark, ND 974 Rochester, NY 334 Auburn/Hunt., IN 474 Knoxville, TN 640 Sioux Falls, SD 976 Mattoon, IL 336 Indianapolis, IN 476 Birmingham, AL 644 Omaha, NE 977 Macomb, IL 338 Bloomington, IN 477 Huntsville, AL 646 Grand Island, NE 978 Olney, IL 340 Detroit, MI 478 Montgomery, AL 648 Great Falls, MT 342 Marquette, MI 480 Mobile, AL 650 Billings, MT 344 Saginaw, MI 482 Jackson, MS 652 Boise, ID 346 Lansing, MI 484 Biloxi, MS 654 Cheyenne, WY 348 Grand Rapids, MI 486 Shreveport, LA 656 Denver, CO 350 Green Bay, WI 488 Lafayette, LA 658 Colorado Spgs, CO - ------------------------------------------------------------------------------------------------------------------- - ------------------------------------------------------------------------------------------------------------------- GROUP 2 - ------------------------------------------------------------------------------------------------------------------- 820 Puerto Rico 834 Hawaii 932 Bluefield, WV 822 U.S. Virgin Islands 929 Edinburg, VA - ------------------------------------------------------------------------------------------------------------------- GROUP 3 - ------------------------------------------------------------------------------------------------------------------- 832 Alaska 921 Fishers Island, NY 980 Navajo Terr., AZ 870 CNMI 963 Kalispell, MT 981 Navajo Terr., UT 871 Guam ALL OTHERS -22- 23 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-3 Interstate Resale Direct LATA Groups - ------------------------------------------------------------------------------------------------------------------ GROUP 1 GROUP 2 - ------------------------------------------------------------------------------------------------------------------ 220 Atlantic City, NJ 366 Bloomington, IL 226 Capital, PA 356 Milwaukee, WI 222 Trenton, NJ 460 Miami, FL 230 Altoona, PA 360 Rockford, IL 224 Newark, NJ 524 Kansas City, MO 240 Hagerstown, MD 364 De Kalb, IL 228 Philadelphia, PA 552 Dallas, TX 242 Salisbury, MD 368 Peoria, IL 232 Northeast PA 560 Houston, TX 244 Roanoke, VA 370 Champ.-Urban, IL 234 Pittsburgh, PA 674 Seattle, WA 254 Charleston, WV 374 Springfield, IL 236 Washington, DC 722 San Francisco, CA 256 Clarksburg, WV 376 Quincy, IL 238 Baltimore, MD 726 Sacramento, CA 320 Cleveland, OH 426 Raleigh, NC 246 Culpepper, VA 728 Fresno, CA 322 Youngstown, OH 521 Columbia, MO 248 Richmond, VA 730 Los Angeles, CA 324 Columbus, OH 526 Fort Smith, AR 250 Lynchburg, VA 732 San Diego, CA 325 Akron, OH 540 El Paso, TX 252 Norfolk, VA 734 Bakersfield, CA 326 Toledo, OH 544 Lubbock, TX 334 Auburn/Hunt., IN 736 Monterey, CA 328 Dayton, OH 556 Waco-Temple, TX 340 Detroit, MI 738 Stockton, CA 330 Evansville, IN 558 Austin, TX 358 Chicago, IL 922 Cincinnati, OH 332 South Bend, IN 570 Bryan, TX 438 Atlanta, GA 336 Indianapolis, IN 656 Denver, CO 338 Bloomington, IN 666 Phoenix, AZ 344 Saginaw, MI 720 Reno, NV 346 Lansing, MI 724 Chico, CA 348 Grand Rapids, MI 740 San Luis Ob., CA 350 Green Bay, WI 974 Rochester, NY 354 Madison, WI - ------------------------------------------------------------------------------------------------------------------ GROUP 3 GROUP 4 - ------------------------------------------------------------------------------------------------------------------ 342 Marquette, MI 472 Chattanooga, TN 564 Corpus Christi, TX 128 Boston, MA 352 Eau Claire, WI 474 Knoxville, TN 566 San Antonio, TX 132 New York Metro 362 Cairo, IL 476 Birmingham, AL 568 Brownsville, TX 444 Albany, GA 420 Asheville, NC 477 Huntsville, AL 620 Rochester, MN 454 Gainsville, FL 422 Charlotte, NC 478 Montgomery, AL 624 Duluth, MN 464 Owensboro, KY 424 Greensboro, NC 480 Mobile, AL 626 St. Cloud, MN 482 Jackson, MS 428 Wilmington, NC 484 Biloxi, MS 628 Minneapolis, MN 486 Shreveport, LA 430 Greenville, SC 490 New Orleans, LA 630 Sioux City, IA 488 Lafayette, LA 432 Florence, SC 492 Baton Rouge, LA 632 Des Moines, IA 636 Fargo-Brainerd, ND 434 Columbia, SC 520 St. Louis, MO 634 Davenport, IA 638 Bismark, ND 436 Charleston, SC 522 Springfield, MO 635 Cedar Rapids, IA 640 Sioux Falls, SD 440 Savannah, GA 528 Little Rock, AR 644 Omaha, NE 646 Grand Island, NE 442 Augusta, GA 530 Pine Bluff, AR 648 Great Falls, MT 650 Billings, MT 446 Macon, GA 532 Wichita, KS 658 Colorado Spgs, CO 652 Boise, ID 448 Pensacola, FL 534 Topeka, KS 660 Utah 654 Cheyenne, WY 450 Panama City, FL 536 Oklahoma City, OK 664 New Mexico 721 Las Vegas, NV 452 Jacksonville, FL 538 Tulsa, OK 668 Tucson, AZ 928 Charlottesville, VA 456 Daytona Beach, FL 542 Midland, TX 670 Eugene, OR 973 Palm Springs, CA 458 Orlando, FL 546 Amarillo, TX 672 Portland, OR 977 Macomb, IL 462 Louisville, KY 548 Wichita Falls, TX 676 Spokane, WA ------------------------ 466 Winchester, KY 550 Abilene, TX 920 Connecticut GROUP 6 468 Memphis, TN 554 Longview, TX 956 Bristol/JoCty, TN ------------------------ 470 Nashville, TN 562 Beaumont, TX 976 Mattoon, IL 820 Puerto Rico - ------------------------------------------------------------------------------------- 822 U.S. Virgin Islands GROUP 5 834 Hawaii - ------------------------------------------------------------------------------------- 929 Edinburg, VA 120 Maine 138 Binghampton, NY 949 Fayetteville, NC 932 Bluefield, WV 122 New Hampshire 140 Buffalo, NY 951 Rocky Mount, NC ------------------------ 124 Vermont 923 Lima-Mansfield, OH 952 Tampa, FL GROUP 7 126 Springfield, MA 924 Erie, PA 953 Tallahassee, FL ------------------------ 130 Rhode Island 927 Harrisonburg, VA 958 Lincoln, NE 832 Alaska 133 Poughkeepsie, NY 937 Richmond, IN 960 Coeur D'Alene, ID 870 CNMI 134 Albany, NY 938 Terre Haute, IN 961 San Angelo, TX 871 Guam 136 Syracuse, NY 939 Ft. Myers, FL 978 Olney, IL 921 Fishers Island, NY 963 Kalispell, MT 980 Navajo Terr., AZ 981 Navajo Terr., UT ALL OTHERS - ------------------------------------------------------------------------------------------------------------------ -23- 24 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-4 INTERSTATE SWITCHED NETWORK EXTENSION BASE RATES - ---------------------------------------------------------------------------------------------------------------------------- Resale Resale Resale Connect One Plus-Comm Connect One Plus-Resi Connect Toll Free LATA Group Peak OffPeak Peak OffPeak Peak OffPeak - ---------------------------------------------------------------------------------------------------------------------------- 1 [**] [**] [**] [**] [**] [**] 2 [**] [**] [**] [**] [**] [**] - ---------------------------------------------------------------------------------------------------------------------------- See LATA Group Descriptions. LATA Group 2 rates apply to usage originating from/terminating to Group 2 LATAs. LATA Group 2 rates are not eligible for Discount 2. DISCOUNT 1: The above listed base rates are not eligible for any tariff or contractual discount 1s. DISCOUNT 2 - ---------------------------------------------------------------------------------------------------------------------------- Monthly Volume Resale Resale Resale of Carrier Connect One Plus-Comm Connect One Plus-Resi Connect Toll Free Transport Service Peak OffPeak Peak OffPeak Peak OffPeak - ---------------------------------------------------------------------------------------------------------------------------- $0 - [**] [**] [**] [**] [**] [**] [**] [**] + [**] [**] [**] [**] [**] [**] - ---------------------------------------------------------------------------------------------------------------------------- -24- 25 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-5 INTERSTATE SWITCHED NETWORK EXTENSION BASE RATES - -------------------------------------------------------------------------------- Resale Connect FONcard LATA Group Peak OffPeak - -------------------------------------------------------------------------------- 1 [**] [**] 2 [**] [**] - -------------------------------------------------------------------------------- See LATA Group Descriptions. LATA Group 2 rates apply to usage originating from/terminating to Group 2 LATAs. LATA Group 2 rates are not eligible for Discount 2. DISCOUNT 1: The above listed base rates are not eligible for any tariff or contractual discount 1s. DISCOUNT 2: The above listed base rates are not eligible for any tariff or contractual discount 2s. INTERSTATE FONCARD BONG SURCHARGE (PER CALL) - ------------------------------------------ State Rate - ------------------------------------------ All [**] - ------------------------------------------ Foncard Surcharge not eligible for Discounts -25- 26 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-6 INTERSTATE DEDICATED NETWORK EXTENSION SPECIAL PROMOTIONAL RATE - FOR FIRST [**] MINUTES OF RESALE DIRECT NETWORK EXT. AND RESALE DIRECT TOLL FREE NETWORK EXTENSION USAGE FOR NEW ANI'S. - -------------------------------------------------------------------------------- Resale Resale Direct Network Ext. Direct Toll Free Net. Ext. LATA Group Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- 1 [**] [**] [**] [**] 2 [**] [**] [**] [**] 3 [**] [**] [**] [**] - -------------------------------------------------------------------------------- See LATA Group Descriptions. Group 2 and 3 rates are not eligible for Discount 2. DISCOUNT 1 - the above listed base rates are not eligible for any tariff or contractual discount 1s. DISCOUNT 2 - -------------------------------------------------------------------------------- Resale Resale Volume of Direct Network Ext. Direct Toll Free. Ext. Carrier Transport Service Peak ffPeak Peak OffPeak - -------------------------------------------------------------------------------- $0 - $[**] [**] [**] [**] [**] - -------------------------------------------------------------------------------- ================================================================================ INTERSTATE DEDICATED NETWORK EXTENSION - FOR ALL INSTALLED SERVICES AND ALL DIRECT NETWORK EXTENSION AND DIRECT TOLL FREE NETWORK EXTENSION USAGE AFTER THE FIRST 12,000,000 MOU'S. BASE RATES - -------------------------------------------------------------------------------- Resale Resale Direct Network Ext. Direct Toll Free Net. Ext. LATA Group Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- 1 [**] [**] [**] [**] 2 [**] [**] [**] [**] 3 [**] [**] [**] [**] - -------------------------------------------------------------------------------- See LATA Group Descriptions. Group 2 and 3 rates are not eligible for Discount 2. NEW CUSTOMER PROMOTION DISCOUNT 1 - -------------------------------------------------------------------------------- Resale Resale Discount 1 Monthly Direct Network Ext Direct Toll Free Ext. Volume of Service Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- $0 + [**] [**] [**] [**] - -------------------------------------------------------------------------------- FOR DEDICATED NETWORK EXTENSION SERVICE (DIRECT NETWORK EXTENSION & DIRECT TOLL FREE EXTENSION), CUSTOMER WILL BE ELIGIBLE FOR THE NEW CUSTOMER PROMOTION DISCOUNT 1 ABOVE (APPLIED TO THE INTERSTATE BASE RATE USAGE) FOR ALL EXISTING ACCOUNTS AND NEW ACCOUNTS THAT WERE NOT DEDICATED ACCESS USERS ON THE SPRINT NETWORK FOR THE SIX (6) MONTHS IMMEDIATELY PRECEDING RECEIPT OF ORDER. ANY NEW ACCOUNTS THAT WERE DEDICATED ACCESS USERS ON THE SPRINT NETWORK FOR THE SIX (6) MONTHS PRECEDING RECEIPT OF ORDER WILL BE BILLED IN A SEPARATE BILLING PRODUCT HIERARCHY LEVEL AND WILL NOT RECEIVE THE NEW CUSTOMER PROMOTION DISCOUNT. DISCOUNT 2 - -------------------------------------------------------------------------------- Resale Resale Monthly Volume of Direct Network Ext. Direct Toll Free Ext. Carrier Transport Service Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- $0 - $[**] [**] [**] [**] [**] $[**] - $[**] [**] [**] [**] [**] $[**] + [**] [**] [**] [**] - -------------------------------------------------------------------------------- -26- 27 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-7 INTERSTATE CARRIER DEDICATED SERVICE BASE RATES - -------------------------------------------------------------------------------- Resale Resale Direct Direct Toll Free LATA Group Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- 1 [**] [**] [**] [**] 2 [**] [**] [**] [**] 3 [**] [**] [**] [**] 4 [**] [**] 5 [**] [**] 6 [**] [**] 7 [**] [**] - -------------------------------------------------------------------------------- See LATA Group Descriptions. Resale Direct LATA Group 6 and 7 rates are not eligible for Discount 2. Resale Direct Toll Free LATA Group 2 and 3 rates are not eligible for Discount 2. Interstate usage originating from/terminating to non-Bell exchanges will incur an additional per minute Interstate Switched Origination/Termination Charge as indicated on Attachment B. DISCOUNT 1: The above listed base rates are not eligible for any tariff or contractual discount 1s. DISCOUNT 2: - -------------------------------------------------------------------------------- Monthly Volume Resale Resale of Carrier Direct Direct Toll Free Transport Service Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- $0 + [**] [**] [**] [**] - -------------------------------------------------------------------------------- -27- 28 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-8 INTERSTATE DIRECTORY ASSISTANCE BASE RATES - -------------------------------------------------------------------------------- Resale Resale Resale States Direct Direct Extension Connect One Plus - -------------------------------------------------------------------------------- ALL $[***] $[***] $[***] - -------------------------------------------------------------------------------- CONNECT ONE PLUS AND DIRECT NETWORK EXTENSION DIRECTORY ASSISTANCE RATES NOT ELIGIBLE FOR DISCOUNTS DISCOUNT 1 - -------------------------------------------------------------------------------- Interstate DA -------------------------------------------------------- Discount 1 Monthly Resale Resale Resale Volume of Service Direct Direct Extension Connect One Plus - -------------------------------------------------------------------------------- $0 + [***] [***] [***] - -------------------------------------------------------------------------------- DISCOUNT 2 - -------------------------------------------------------------------------------- Resale Direct --------------------------------------------------- Monthly Volume of Carrier Transport Service Group 1 Group 2 Group 3 - -------------------------------------------------------------------------------- $0 + [***] [***] [***] - -------------------------------------------------------------------------------- Group: 1 CA, CT, IL, IN, MA, ME, NH, NY, NV, OH, RI, VT, WI Group: 2 AL, AZ, CO, FL, GA, HI, IA, ID, KY, LA, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, UT, WA, WY Group: 3 AR, CN, DC, DE, GU, KS, MD, MI, MO, NJ, OK, PA, TX, VA, WV -28- 29 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-9 CANADA TERMINATING SERVICE BASE RATES - ------------------------------------------------------------------------------------------------------------------------- September 13, 1998Resale Resale Resale Resale Connect One Plus Direct Extension Direct Connect FONcard Canada NPA's Peak OffPeak Peak OffPeak Peak OffPeak Peak OffPeak - ------------------------------------------------------------------------------------------------------------------------- ALL $[**] $[**] $[**] $[**] $[**] $[**] $[**] $[**] - ------------------------------------------------------------------------------------------------------------------------- DISCOUNT 1: The above listed base rates are not eligible for any tariff or contractual discount 1s. DISCOUNT 2: - ------------------------------------------------------------------------------------------------------------------------- Resale Resale Resale Resale Monthly Volume of Connect One Plus Direct Extension Direct Connect FONcard Carrier Transport Service Peak OffPeak Peak OffPeak Peak OffPeak Peak OffPeak - ------------------------------------------------------------------------------------------------------------------------- $0 - $[**] [**] [**] [**] [**] [**] [**] [**] [**] $[**] $[**] [**] [**] [**] [**] [**] [**] [**] [**] $[**] + [**] [**] [**] [**] [**] [**] [**] [**] - ------------------------------------------------------------------------------------------------------------------------- CANADA ORIGINATING SERVICE BASE RATES - ------------------------------------------------------------------------------------------------------------------------- Resale Resale Resale Resale Connect One Plus Direct Extension Direct Connect FONcard Canada NPA's Peak OffPeak Peak OffPeak Peak OffPeak Peak OffPeak - ------------------------------------------------------------------------------------------------------------------------- ALL [**] [**] [**] [**] [**] [**] [**] [**] - ------------------------------------------------------------------------------------------------------------------------- DISCOUNT 1: The above listed base rates are not eligible for any tariff or contractual discount 1s. DISCOUNT 2: - ------------------------------------------------------------------------------------------------------------------------- Resale Resale Resale Resale Monthly Volume of Connect One Plus Direct Extension Direct Connect FONcard Carrier Transport Service Peak OffPeak Peak OffPeak Peak OffPeak Peak OffPeak - ------------------------------------------------------------------------------------------------------------------------- $0 - $[**] [**] [**] [**] [**] [**] [**] [**] [**] $[**] $[**] [**] [**] [**] [**] [**] [**] [**] [**] $[**] + [**] [**] [**] [**] [**] [**] [**] [**] - ------------------------------------------------------------------------------------------------------------------------- -29- 30 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-10 MEXICO TERMINATING SERVICE BASE RATES - DOMESTIC ELEMENT - ---------------------------------------------------------------------------------------------------- Resale Resale Resale Connect One Plus Direct Extension Direct Mileage Peak OffPeak Peak OffPeak Peak OffPeak - ---------------------------------------------------------------------------------------------------- ALL [**] [**] [**] [**] [**] [**] - ---------------------------------------------------------------------------------------------------- BASE RATES - INTERNATIONAL ELEMENT - ---------------------------------------------------------------------------------------------------- Resale Resale Resale Connect One Plus Direct Extension Direct Mexico Rate Step Peak OffPeak Peak OffPeak Peak OffPeak - ---------------------------------------------------------------------------------------------------- 1 [**] [**] [**] [**] [**] [**] 2 [**] [**] [**] [**] [**] [**] 3 [**] [**] [**] [**] [**] [**] 4 [**] [**] [**] [**] [**] [**] 5 [**] [**] [**] [**] [**] [**] 6 [**] [**] [**] [**] [**] [**] 7 [**] [**] [**] [**] [**] [**] 8 [**] [**] [**] [**] [**] [**] - ---------------------------------------------------------------------------------------------------- MEXICO RATE STEPS ARE DEFINED IN SPRINT FCC TARIFF #2. DISCOUNT 1 The above listed rates are not eligible for any tariff or contractual discount 1s. DISCOUNT 2 The above listed rates are not eligible for any tariff or contractual discount 2s. MEXICO TERMINATING FONCARD BASERATES - -------------------------------- Resale Connect FONcard Peak OffPeak - -------------------------------- [**] [**] - -------------------------------- MEXICO TERMINATING FONCARD RATES NOT ELIGIBLE FOR DISCOUNTS -30- 31 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-11 MEXICO ORIGINATING SERVICE BASE RATES - -------------------------------------------------------------------------------------------------------- Resale Resale Resale Connect Toll Free Direct Toll Free Ext Direct Toll Free Mexico Zone # Peak OffPeak Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------------------------------- 1 [**] [**] [**] [**] [**] [**] 2 [**] [**] [**] [**] [**] [**] 3 [**] [**] [**] [**] [**] [**] 4 [**] [**] [**] [**] [**] [**] - -------------------------------------------------------------------------------------------------------- US RATE AREA AND MEXICO RATE ZONE ARE DEFINED IN SPRINT FCC TARIFF #2. DISCOUNT 1 - -------------------------------------------------------------------------------------------------------- Resale Resale Resale Monthly Volume of Connect Toll Free Direct Toll Free Ext Direct Toll Free Carrier Transport Service Peak OffPeak Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------------------------------- $0 + [**] [**] [**] [**] [**] [**] - -------------------------------------------------------------------------------------------------------- DISCOUNT 2 - -------------------------------------------------------------------------------------------------------- Resale Resale Resale Monthly Volume of Connect Toll Free Direct Toll Free Ext Direct Toll Free Carrier Transport Service Peak OffPeak Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------------------------------- $0 - $[**] [**} [**] [**] [**] [**] [**] $[**] $[**] [**} [**] [**] [**] [**] [**] $[**] + [**} [**] [**] [**] [**] [**] - -------------------------------------------------------------------------------------------------------- MEXICO ORIGINATING FONCARD BASERATES - ------------------------------- Resale Connect FONcard Peak OffPeak - ------------------------------- [**] [**] - ------------------------------- MEXICO ORIGINATING FONCARD RATES NOT ELIGIBLE FOR DISCOUNTS -31- 32 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-12 -- C-15 Other International Base Rates Resale Direct Resale Direct Resale Connect One Extension Plus Country Ctry Std Disc Econ Std Disc Econ Std Disc Econ Code ALBANIA 355 [**] [**] [**] [**] [**] [**] [**] [**] [**] ALGERIA 213 [**] [**] [**] [**] [**] [**] [**] [**] [**] AM SAMOA 684 [**] [**] [**] [**] [**] [**] [**] [**] [**] ANDORRA 376 [**] [**] [**] [**] [**] [**] [**] [**] [**] ANGOLA 244 [**] [**] [**] [**] [**] [**] [**] [**] [**] ANGUILLA 809497 [**] [**] [**] [**] [**] [**] [**] [**] [**] ANTIGUA 809460 [**] [**] [**] [**] [**] [**] [**] [**] [**] ARGENTINA 540 [**] [**] [**] [**] [**] [**] [**] [**] [**] ARMENIA 374 [**] [**] [**] [**] [**] [**] [**] [**] [**] ARUBA 297 [**] [**] [**] [**] [**] [**] [**] [**] [**] ASCENSION 247 [**] [**] [**] [**] [**] [**] [**] [**] [**] ISLANDS AUSTRALIA 610 [**] [**] [**] [**] [**] [**] [**] [**] [**] AUSTRALIA 672 [**] [**] [**] [**] [**] [**] [**] [**] [**] TERRITORY AUSTRIA 430 [**] [**] [**] [**] [**] [**] [**] [**] [**] AZERBAIJAN 994 [**] [**] [**] [**] [**] [**] [**] [**] [**] B. VIRGIN ISLAND 809275 [**] [**] [**] [**] [**] [**] [**] [**] [**] BAHAMAS 809321 [**] [**] [**] [**] [**] [**] [**] [**] [**] BAHRAIN 973 [**] [**] [**] [**] [**] [**] [**] [**] [**] BANGLADESH 880 [**] [**] [**] [**] [**] [**] [**] [**] [**] BARBADOS 809228 [**] [**] [**] [**] [**] [**] [**] [**] [**] BELARUS 375 [**] [**] [**] [**] [**] [**] [**] [**] [**] BELGIUM 320 [**] [**] [**] [**] [**] [**] [**] [**] [**] BELIZE 501 [**] [**] [**] [**] [**] [**] [**] [**] [**] BENIN 229 [**] [**] [**] [**] [**] [**] [**] [**] [**] BERMUDA 809231 [**] [**] [**] [**] [**] [**] [**] [**] [**] BHUTAN 975 [**] [**] [**] [**] [**] [**] [**] [**] [**] BOLIVIA 591 [**] [**] [**] [**] [**] [**] [**] [**] [**] BOSNIA 387 [**] [**] [**] [**] [**] [**] [**] [**] [**] HERZEGOVINA 33 Resale Direct Resale Direct Resale Connect One Extension Plus Country Ctry Std Disc Econ Std Disc Econ Std Disc Econ Code BOTSWANA 267 [**] [**] [**] [**] [**] [**] [**] [**] [**] BOURKINA FASSO 226 [**] [**] [**] [**] [**] [**] [**] [**] [**] BRAZIL 550 [**] [**] [**] [**] [**] [**] [**] [**] [**] BURNEI 673 [**] [**] [**] [**] [**] [**] [**] [**] [**] BULGARIA 359 [**] [**] [**] [**] [**] [**] [**] [**] [**] BURMA 950 [**] [**] [**] [**] [**] [**] [**] [**] [**] (MYANMAR) BURUNDI 257 [**] [**] [**] [**] [**] [**] [**] [**] [**] CAMBODIA 855 [**] [**] [**] [**] [**] [**] [**] [**] [**] CAMEROON 237 [**] [**] [**] [**] [**] [**] [**] [**] [**] CAPE VERDE 238 [**] [**] [**] [**] [**] [**] [**] [**] [**] ISLAND CAYMAN 809945 [**] [**] [**] [**] [**] [**] [**] [**] [**] ISLANDS CENTRAL 236 [**] [**] [**] [**] [**] [**] [**] [**] [**] AFRICAN REP. CHAD REPUBLIC 235 [**] [**] [**] [**] [**] [**] [**] [**] [**] CHILE no audiotext 560 [**] [**] [**] [**] [**] [**] [**] [**] [**] CHINA 860 [**] [**] [**] [**] [**] [**] [**] [**] [**] COLOMBIA 570 [**] [**] [**] [**] [**] [**] [**] [**] [**] CONGO REP 242 [**] [**] [**] [**] [**] [**] [**] [**] [**] COOK ISLANDS 682 [**] [**] [**] [**] [**] [**] [**] [**] [**] COSTA RICA 506 [**] [**] [**] [**] [**] [**] [**] [**] [**] CROATIA, REPUB 384 [**] [**] [**] [**] [**] [**] [**] [**] [**] OF CUBA 530 [**] [**] [**] [**] [**] [**] [**] [**] [**] CYPRUS 357 [**] [**] [**] [**] [**] [**] [**] [**] [**] CZECH REPUBLIC 420 [**] [**] [**] [**] [**] [**] [**] [**] [**] DENMARK 450 [**] [**] [**] [**] [**] [**] [**] [**] [**] DIEGO GARCIA 246 [**] [**] [**] [**] [**] [**] [**] [**] [**] DJIBOUTI 253 [**] [**] [**] [**] [**] [**] [**] [**] [**] DOMINICA 809445 [**] [**] [**] [**] [**] [**] [**] [**] [**] 34 Resale Direct Resale Direct Resale Connect One Extension Plus Country Ctry Std Disc Econ Std Disc Econ Std Disc Econ Code DOMINICAN 809220 [**] [**] [**] [**] [**] [**] [**] [**] [**] REPUBLIC no audiotext ECUADOR 593 [**] [**] [**] [**] [**] [**] [**] [**] [**] EGYPT 200 [**] [**] [**] [**] [**] [**] [**] [**] [**] EL SALVADOR 503 [**] [**] [**] [**] [**] [**] [**] [**] [**] EQUATORIAL 240 [**] [**] [**] [**] [**] [**] [**] [**] [**] GUINEA ERITREA 291 [**] [**] [**] [**] [**] [**] [**] [**] [**] ESTONIA 372 [**] [**] [**] [**] [**] [**] [**] [**] [**] ETHIOPIA 251 [**] [**] [**] [**] [**] [**] [**] [**] [**] FAEROE ISLANDS 298 [**] [**] [**] [**] [**] [**] [**] [**] [**] FALKLAND 500 [**] [**] [**] [**] [**] [**] [**] [**] [**] ISLANDS FIJI 679 [**] [**] [**] [**] [**] [**] [**] [**] [**] FINLAND 358 [**] [**] [**] [**] [**] [**] [**] [**] [**] FRANCE 330 [**] [**] [**] [**] [**] [**] [**] [**] [**] FRENCH 596 [**] [**] [**] [**] [**] [**] [**] [**] [**] ANTILLES/ GUADELO FRENCH GUIANA 594 [**] [**] [**] [**] [**] [**] [**] [**] [**] FRENCH 689 [**] [**] [**] [**] [**] [**] [**] [**] [**] POLYNESIA GABON 241 [**] [**] [**] [**] [**] [**] [**] [**] [**] GAMBIA 220 [**] [**] [**] [**] [**] [**] [**] [**] [**] GEORGIA 995 [**] [**] [**] [**] [**] [**] [**] [**] [**] GERMANY 490 [**] [**] [**] [**] [**] [**] [**] [**] [**] GHANA 233 [**] [**] [**] [**] [**] [**] [**] [**] [**] GIBRALTAR 350 [**] [**] [**] [**] [**] [**] [**] [**] [**] GRANDTURK TC 809941 [**] [**] [**] [**] [**] [**] [**] [**] [**] GREECE 300 [**] [**] [**] [**] [**] [**] [**] [**] [**] GREENLAND 299 [**] [**] [**] [**] [**] [**] [**] [**] [**] GRENADA 809440 [**] [**] [**] [**] [**] [**] [**] [**] [**] GUANTANAMO 539 [**] [**] [**] [**] [**] [**] [**] [**] [**] BAY 35 Resale Direct Resale Direct Resale Connect One Extension Plus Country Ctry Std Disc Econ Std Disc Econ Std Disc Econ Code GUATEMALA 502 [**] [**] [**] [**] [**] [**] [**] [**] [**] GUINEA PEOP 224 [**] [**] [**] [**] [**] [**] [**] [**] [**] REP GUINEA-BISSAU 245 [**] [**] [**] [**] [**] [**] [**] [**] [**] GUYANA 592 [**] [**] [**] [**] [**] [**] [**] [**] [**] HAITI 509 [**] [**] [**] [**] [**] [**] [**] [**] [**] HONDURAS 504 [**] [**] [**] [**] [**] [**] [**] [**] [**] HONG KONG 852 [**] [**] [**] [**] [**] [**] [**] [**] [**] HUNGARY 360 [**] [**] [**] [**] [**] [**] [**] [**] [**] ICELAND 354 [**] [**] [**] [**] [**] [**] [**] [**] [**] INDIA 910 [**] [**] [**] [**] [**] [**] [**] [**] [**] INDONESIA 620 [**] [**] [**] [**] [**] [**] [**] [**] [**] IRAN 980 [**] [**] [**] [**] [**] [**] [**] [**] [**] IRAQ 964 [**] [**] [**] [**] [**] [**] [**] [**] [**] IRELAND 353 [**] [**] [**] [**] [**] [**] [**] [**] [**] ISRAEL 972 [**] [**] [**] [**] [**] [**] [**] [**] [**] ITALY 390 [**] [**] [**] [**] [**] [**] [**] [**] [**] IVORY COAST 225 [**] [**] [**] [**] [**] [**] [**] [**] [**] JAMAICA 809287 [**] [**] [**] [**] [**] [**] [**] [**] [**] JAPAN 810 [**] [**] [**] [**] [**] [**] [**] [**] [**] JORDAN 962 [**] [**] [**] [**] [**] [**] [**] [**] [**] KAZAKHSTAN 732 [**] [**] [**] [**] [**] [**] [**] [**] [**] KENYA 254 [**] [**] [**] [**] [**] [**] [**] [**] [**] KIRGISTAN 733 [**] [**] [**] [**] [**] [**] [**] [**] [**] KIRIBATI 686 [**] [**] [**] [**] [**] [**] [**] [**] [**] KOREA (SOUTH) 820 [**] [**] [**] [**] [**] [**] [**] [**] [**] KUWAIT 965 [**] [**] [**] [**] [**] [**] [**] [**] [**] LAOS 856 [**] [**] [**] [**] [**] [**] [**] [**] [**] LATVIA 371 [**] [**] [**] [**] [**] [**] [**] [**] [**] LEBANON 961 [**] [**] [**] [**] [**] [**] [**] [**] [**] LESOTHO 266 [**] [**] [**] [**] [**] [**] [**] [**] [**] LIBERIA 231 [**] [**] [**] [**] [**] [**] [**] [**] [**] 36 Resale Direct Resale Direct Resale Connect One Extension Plus Country Ctry Std Disc Econ Std Disc Econ Std Disc Econ Code LIBYA APSJ 218 [**] [**] [**] [**] [**] [**] [**] [**] [**] LITHUANIA 370 [**] [**] [**] [**] [**] [**] [**] [**] [**] LUXEMBOURG 352 [**] [**] [**] [**] [**] [**] [**] [**] [**] MACAO 853 [**] [**] [**] [**] [**] [**] [**] [**] [**] MACEDONIA 389 [**] [**] [**] [**] [**] [**] [**] [**] [**] MADAGASCAR 261 [**] [**] [**] [**] [**] [**] [**] [**] [**] MALAWI 265 [**] [**] [**] [**] [**] [**] [**] [**] [**] MALAYSIA 600 [**] [**] [**] [**] [**] [**] [**] [**] [**] MALDIVES REP 960 [**] [**] [**] [**] [**] [**] [**] [**] [**] MALI REP 223 [**] [**] [**] [**] [**] [**] [**] [**] [**] MALTA REP 356 [**] [**] [**] [**] [**] [**] [**] [**] [**] MARSHALL 692 [**] [**] [**] [**] [**] [**] [**] [**] [**] ISLANDS MAURITANIA 222 [**] [**] [**] [**] [**] [**] [**] [**] [**] MAURITIUS 230 [**] [**] [**] [**] [**] [**] [**] [**] [**] MAYOTTE 269 [**] [**] [**] [**] [**] [**] [**] [**] [**] ISLAND MICRONESIA 691 [**] [**] [**] [**] [**] [**] [**] [**] [**] MOLDOVA 373 [**] [**] [**] [**] [**] [**] [**] [**] [**] MONGOLIA 976 [**] [**] [**] [**] [**] [**] [**] [**] [**] PEOP REP MONTSERRAT 809491 [**] [**] [**] [**] [**] [**] [**] [**] [**] MOROCCO 210 [**] [**] [**] [**] [**] [**] [**] [**] [**] MOZAMBIQUE 258 [**] [**] [**] [**] [**] [**] [**] [**] [**] NAMIBIA 264 [**] [**] [**] [**] [**] [**] [**] [**] [**] NAURU 674 [**] [**] [**] [**] [**] [**] [**] [**] [**] NEPAL 977 [**] [**] [**] [**] [**] [**] [**] [**] [**] NETHERLANDS 310 [**] [**] [**] [**] [**] [**] [**] [**] [**] NETHERLANDS 599 [**] [**] [**] [**] [**] [**] [**] [**] [**] ANTIL NEVIS ISLAND 809469 [**] [**] [**] [**] [**] [**] [**] [**] [**] 37 NEW 687 [**] [**] [**] [**] [**] [**] [**] [**] [**] CALEDONIA NEW 640 [**] [**] [**] [**] [**] [**] [**] [**] [**] ZEALAND NICARAGUA 505 [**] [**] [**] [**] [**] [**] [**] [**] [**] NIGER 227 [**] [**] [**] [**] [**] [**] [**] [**] [**] REPUBLIC NIGERIA 234 [**] [**] [**] [**] [**] [**] [**] [**] [**] NIUE 683 [**] [**] [**] [**] [**] [**] [**] [**] [**] NORTH KOREA 850 [**] [**] [**] [**] [**] [**] [**] [**] [**] NORWAY 470 [**] [**] [**] [**] [**] [**] [**] [**] [**] OCEAN 871 [**] [**] [**] [**] [**] [**] [**] [**] [**] ATLANTIC E OCEAN 874 [**] [**] [**] [**] [**] [**] [**] [**] [**] ATLANTIC W OCEAN 873 [**] [**] [**] [**] [**] [**] [**] [**] [**] INDIAN OCEAN 872 [**] [**] [**] [**] [**] [**] [**] [**] [**] PACIFIC OMAN 968 [**] [**] [**] [**] [**] [**] [**] [**] [**] PAKISTAN 920 [**] [**] [**] [**] [**] [**] [**] [**] [**] PALAU 680 [**] [**] [**] [**] [**] [**] [**] [**] [**] REPUBLIC PANAMA 507 [**] [**] [**] [**] [**] [**] [**] [**] [**] PAPUA N. 675 [**] [**] [**] [**] [**] [**] [**] [**] [**] GUINEA PARAGUAY 595 [**] [**] [**] [**] [**] [**] [**] [**] [**] PERU 510 [**] [**] [**] [**] [**] [**] [**] [**] [**] PHILIPPINES 630 [**] [**] [**] [**] [**] [**] [**] [**] [**] POLAND 480 [**] [**] [**] [**] [**] [**] [**] [**] [**] PORTUGAL 351 [**] [**] [**] [**] [**] [**] [**] [**] [**] QATAR 974 [**] [**] [**] [**] [**] [**] [**] [**] [**] REUNION 262 [**] [**] [**] [**] [**] [**] [**] [**] [**] ISLAND ROMANIA 400 [**] [**] [**] [**] [**] [**] [**] [**] [**] RUSSIA 700 [**] [**] [**] [**] [**] [**] [**] [**] [**] RWANDA 250 [**] [**] [**] [**] [**] [**] [**] [**] [**] SAN MARINO 378 [**] [**] [**] [**] [**] [**] [**] [**] [**] SAO TOME 239 [**] [**] [**] [**] [**] [**] [**] [**] [**] SAUDI ARABIA 966 [**] [**] [**] [**] [**] [**] [**] [**] [**] SENEGAL 221 [**] [**] [**] [**] [**] [**] [**] [**] [**] SERBIA/MONT 381 [**] [**] [**] [**] [**] [**] [**] [**] [**] ENEGRO SEYCHELLES 248 [**] [**] [**] [**] [**] [**] [**] [**] [**] SIERRA LEONE 232 [**] [**] [**] [**] [**] [**] [**] [**] [**] SINGAPORE 650 [**] [**] [**] [**] [**] [**] [**] [**] [**] SLOVAKIA 427 [**] [**] [**] [**] [**] [**] [**] [**] [**] SLOVENIA 386 [**] [**] [**] [**] [**] [**] [**] [**] [**] SOLOMON 677 [**] [**] [**] [**] [**] [**] [**] [**] [**] ISLANDS SOMALIA 252 [**] [**] [**] [**] [**] [**] [**] [**] [**] SOUTH AFRICA 270 [**] [**] [**] [**] [**] [**] [**] [**] [**] SPAIN 340 [**] [**] [**] [**] [**] [**] [**] [**] [**] SRI LANKA 940 [**] [**] [**] [**] [**] [**] [**] [**] [**] ST. HELENA 290 [**] [**] [**] [**] [**] [**] [**] [**] [**] ST. KITTS 809465 [**] [**] [**] [**] [**] [**] [**] [**] [**] ST. LUCIA 809450 [**] [**] [**] [**] [**] [**] [**] [**] [**] ST. PIERRE 508 [**] [**] [**] [**] [**] [**] [**] [**] [**] ST. VINCENT 809456 [**] [**] [**] [**] [**] [**] [**] [**] [**] SUDAN 249 [**] [**] [**] [**] [**] [**] [**] [**] [**] SURINAME 597 [**] [**] [**] [**] [**] [**] [**] [**] [**] SWAZILAND 268 [**] [**] [**] [**] [**] [**] [**] [**] [**] SWEDEN 460 [**] [**] [**] [**] [**] [**] [**] [**] [**] SWITZERLAND 410 [**] [**] [**] [**] [**] [**] [**] [**] [**] SYRIAN 963 [**] [**] [**] [**] [**] [**] [**] [**] [**] ARABREP TAIWAN 886 [**] [**] [**] [**] [**] [**] [**] [**] [**] TAJIKISTAN 700 [**] [**] [**] [**] [**] [**] [**] [**] [**] TANZANIA 255 [**] [**] [**] [**] [**] [**] [**] [**] [**] THAILAND 660 [**] [**] [**] [**] [**] [**] [**] [**] [**] TOGO 228 [**] [**] [**] [**] [**] [**] [**] [**] [**] TONGA 676 [**] [**] [**] [**] [**] [**] [**] [**] [**] TRINIDAD 809622 [**] [**] [**] [**] [**] [**] [**] [**] [**] TUNISIA 216 [**] [**] [**] [**] [**] [**] [**] [**] [**] TURKEY 900 [**] [**] [**] [**] [**] [**] [**] [**] [**] TURKMENISTAN 700 [**] [**] [**] [**] [**] [**] [**] [**] [**] TUVALU 688 [**] [**] [**] [**] [**] [**] [**] [**] [**] UGANDA 256 [**] [**] [**] [**] [**] [**] [**] [**] [**] UKRAINE 285 [**] [**] [**] [**] [**] [**] [**] [**] [**] UNITED A.E. 971 [**] [**] [**] [**] [**] [**] [**] [**] [**] UNITED 440 [**] [**] [**] [**] [**] [**] [**] [**] [**] KINGDOM URUGUAY 598 [**] [**] [**] [**] [**] [**] [**] [**] [**] UZBEKISTAN 700 [**] [**] [**] [**] [**] [**] [**] [**] [**] VANUATU 678 [**] [**] [**] [**] [**] [**] [**] [**] [**] VENEZUELA 580 [**] [**] [**] [**] [**] [**] [**] [**] [**] VIETNAM 840 [**] [**] [**] [**] [**] [**] [**] [**] [**] WALLIS ISL 681 [**] [**] [**] [**] [**] [**] [**] [**] [**] WESTERN 685 [**] [**] [**] [**] [**] [**] [**] [**] [**] SAMOA YEMEN 969 [**] [**] [**] [**] [**] [**] [**] [**] [**] ZAIRE 243 [**] [**] [**] [**] [**] [**] [**] [**] [**] ZAMBIA 260 [**] [**] [**] [**] [**] [**] [**] [**] [**] ZIMBABWE 263 [**] [**] [**] [**] [**] [**] [**] [**] [**] For Bahamas, Std is defined as 8:00 AM to 11:00 PM local time in the originating city. For Bahamas, Disc and Econ are defined as 11:00 PM to 8:00 AM local time in the originating city. For Pakistan, Standard is defined as 12:00 AM to 7:00 AM local time in the originating city. For Pakistan, Disc and Econ are defined as 7:00 AM to 12:00 AM local time in the originating city. For Saudi Arabia, Std is defined as 8:00 AM to 6:00 PM and 12:00 AM to 4:00 AM local time in the originating city. For Saudi Arabia, Disc and Econ are defined as 6:00 PM to 12:00 AM and 4:00 AM to 8:00 AM local time in the originating city. For United A.E., Std is defined as 9:00 AM to 12:00 AM local time in the originating city. For United A.E., Disc and Econ are defined as 12:00 AM to 9:00 AM local time in the originating city. -32- 38 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-16 INTERNATIONAL DIRECTORY ASSISTANCE BASE RATES - -------------------------------------------------------------------------------- Resale Resale Resale Country Direct Direct Extension Connect One Plus - -------------------------------------------------------------------------------- Caribbean [**] [**] [**] ALL [**] [**] [**] - -------------------------------------------------------------------------------- BASE RATES - -------------------------------------------------------------------------------- Resale Resale Resale Canada NPA's Direct Direct Extension Connect One Plus - -------------------------------------------------------------------------------- ALL [**] [**] [**] - -------------------------------------------------------------------------------- Directory Assistance rates not eligible for Discounts -37- 39 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-17 OTHER INTERNATIONAL TOLL FREE (US INBOUND) DIRECT TOLL FREE BASE RATES BASE RATE BASE RATE COUNTRY Per MINUTE COUNTRY Per Minute - ------- ---------- ------- ---------- ANTIGUA [**] LIECHTENSTEIN [**] AUSTRALIA [**] LUXEMBOURG [**] BAHAMAS [**] MACAO [**] BAHRAIN [**] MALAYSIA [**] BARBADOS [**] MONACO [**] BELGIUM [**] NETHERLAND ANTILLES [**] BERMUDA [**] NETHERLANDS [**] BRAZIL [**] NEW ZEALAND [**] CAYMAN ISLAND [**] NICARAGUA [**] CHILE [**] NORWAY [**] CHINA [**] PANAMA [**] COLOMBIA [**] PHILIPPINES [**] COSTA RICA [**] PORTUGAL [**] CYPRUS [**] RUSSIA [**] DENMARK [**] SAIPAN [**] DOMINICAN REP [**] SAUDI ARABIA [**] ECUADOR [**] SINGAPORE [**] EGYPT [**] SOUTH AFRICA [**] EL SALVADOR [**] KOREA, (SOUTH) [**] FIJI [**] SAN MARINO [**] FINLAND [**] SPAIN [**] FRANCE [**] SWEDEN [**] GERMANY [**] SWITZERLAND [**] GUAM [**] SYRIAN ARAB REP. [**] GUATEMALA [**] TAIWAN [**] HONG KONG [**] THAILAND [**] INDONESIA [**] TRINIDAD [**] IRELAND [**] TURKEY [**] ISRAEL [**] UNITED KINGDOM [**] ITALY [**] VATICAN CITY [**] JAPAN [**] VENEZUELA [**] --------------------------------------------------------------------- Monthly Volume of Carrier Transport ITFS Usage Discount 1 --------------------------------------------------------------------- $0 - $[**] [**] [**] [**] [**] [**] [**] [**] [**] + [**] --------------------------------------------------------------------- -38- 40 Attachment D-1 INTERSTATE ADJUSTMENT (INTRASTATE) Base Rates Resale Resale Resale Resale Resale Resale Connect Connect Connect Resale Direct Direct Direct Toll State One Plus TollFree FONcard Direct Extension Toll Free Free Ext. AK [**] [**] [**] [**] [**] [**] [**] AL [**] [**] [**] [**] [**] [**] [**] AR [**] [**] [**] [**] [**] [**] [**] AZ [**] [**] [**] [**] [**] [**] [**] CAa [**] [**] [**] [**] [**] [**] [**] CA [**] [**] [**] [**] [**] [**] [**] CO [**] [**] [**] [**] [**] [**] [**] CT [**] [**] [**] [**] [**] [**] [**] DE [**] [**] [**] [**] [**] [**] [**] FL [**] [**] [**] [**] [**] [**] [**] GA [**] [**] [**] [**] [**] [**] [**] HI [**] [**] [**] [**] [**] [**] [**] IA [**] [**] [**] [**] [**] [**] [**] ID [**] [**] [**] [**] [**] [**] [**] IL [**] [**] [**] [**] [**] [**] [**] IN [**] [**] [**] [**] [**] [**] [**] KS [**] [**] [**] [**] [**] [**] [**] KY [**] [**] [**] [**] [**] [**] [**] LA [**] [**] [**] [**] [**] [**] [**] MA [**] [**] [**] [**] [**] [**] [**] MD [**] [**] [**] [**] [**] [**] [**] ME [**] [**] [**] [**] [**] [**] [**] MI [**] [**] [**] [**] [**] [**] [**] MN [**] [**] [**] [**] [**] [**] [**] MO [**] [**] [**] [**] [**] [**] [**] MS [**] [**] [**] [**] [**] [**] [**] MT [**] [**] [**] [**] [**] [**] [**] NC [**] [**] [**] [**] [**] [**] [**] ND [**] [**] [**] [**] [**] [**] [**] NE [**] [**] [**] [**] [**] [**] [**] NH [**] [**] [**] [**] [**] [**] [**] NJ [**] [**] [**] [**] [**] [**] [**] NM [**] [**] [**] [**] [**] [**] [**] NV [**] [**] [**] [**] [**] [**] [**] NY [**] [**] [**] [**] [**] [**] [**] OH [**] [**] [**] [**] [**] [**] [**] OK [**] [**] [**] [**] [**] [**] [**] OR [**] [**] [**] [**] [**] [**] [**] PA [**] [**] [**] [**] [**] [**] [**] RI [**] [**] [**] [**] [**] [**] [**] SC [**] [**] [**] [**] [**] [**] [**] SD [**] [**] [**] [**] [**] [**] [**] TN [**] [**] [**] [**] [**] [**] [**] TX [**] [**] [**] [**] [**] [**] [**] UT [**] [**] [**] [**] [**] [**] [**] VA [**] [**] [**] [**] [**] [**] [**] VT [**] [**] [**] [**] [**] [**] [**] WA [**] [**] [**] [**] [**] [**] [**] WI [**] [**] [**] [**] [**] [**] [**] WV [**] [**] [**] [**] [**] [**] [**] WY [**] [**] [**] [**] [**] [**] [**] a. Interstate Adjustment Base Rate for California Intrastate/Intralata. All states are Intrastate/Interlata traffic unless otherwise specified. The above listed base rates are not eligible for any tarrif or contractual discounts 1s. FONCARD BONG SURCHARGE (PER CALL) - ----------------------- State Rate - ----------------------- All [**] - ----------------------- FONCard Surcharge not eligible for Discounts -30- 41 AMENDMENT TO CARRIER TRANSPORT SWITCHED SERVICES AGREEMENT THIS AMENDMENT (the "Amendment") is made by SPRINT COMMUNICATIONS COMPANY L.P. ("Sprint") and NETWORK PLUS, INC. ("Customer"), to that certain Carrier Transport Switched Services Agreement which was executed on or about June 1998 (the "Agreement"). Sprint and Customer are "Parties" hereto. In consideration of the mutual promises contained herein, the Parties amend the Agreement as follows: 1. The following Attachments, or parts of an Attachment, are stricken from the Agreement in their entirety. Each Attachment, or part of an Attachment, so stricken shall be replaced as part of the Agreement with the attachment to this Amendment that bears the same title or heading. * Attachments C-12 through C-15 entitled "Other International Base Rates" are amended as attached. 2. This Amendment shall become effective the first day of the second month following the month in which it is executed by Sprint. 3. All other terms and conditions of the Agreement shall remain in full force and effect. 4. Sprint's offer to amend the Agreement shall be withdrawn if this Amendment is not executed by both Parties within 45 days after July 1, 1998. EXECUTED and made effective as provided herein. NETWORK PLUS, INC. SPRINT COMMUNICATIONS COMPANY L.P. By:___________________________ By:_________________________________________ John Dupree Title:_____________________ Vice President - Wholesale Services Group Date:_________________________ Date:_______________________________________ -33- 42 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Attachment C-12 -- C-15 Amended Other International Base Rates - -------------------------------------------------------------------------------- Resale District Country Ctry Code Std Disc Econ - -------------------------------------------------------------------------------- ARGENTINA 540 [**] [**] [**] BELGIUM 320 [**] [**] [**] BENIN 229 [**] [**] [**] BRAZIL 550 [**] [**] [**] BURUNDI 257 [**] [**] [**] CAPE VERDE ISLAND 238 [**] [**] [**] FRANCE 330 [**] [**] [**] INDONESIA 620 [**] [**] [**] IRELAND 353 [**] [**] [**] ITALY 390 [**] [**] [**] JAPAN 810 [**] [**] [**] PORTUGAL 351 [**] [**] [**] SERBIA/MONTENEGRO 381 [**] [**] [**] SOUTH AFRICA 270 [**] [**] [**] SPAIN 340 [**] [**] [**] TAIWAN 886 [**] [**] [**] - -------------------------------------------------------------------------------- Note: The Other International Base Rates listed above are not eligible for any tariff or contractual discounts. -34- 43 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. AMENDMENT TO RESALE SOLUTIONS SWITCHED SERVICES AGREEMENT THIS AMENDMENT (the "Amendment") is made by SPRINT COMMUNICATIONS COMPANY L.P. ("Sprint") and NETWORK PLUS, INC. ("Customer"), to that certain Resale Solutions Switched Services Agreement which was executed on or about February, 1998 (the "Agreement"). Sprint and Customer are "Parties" hereto. In consideration of the mutual promises contained herein, the Parties amend the Agreement as follows: 1. The following Attachments, or parts of an Attachment, are stricken from the Agreement in their entirety. Each Attachment, or part of an Attachment, so stricken shall be replaced as part of the Agreement with the attachment to this Amendment that bears the same title or heading. - - "Connect One Plus - Commercial" and "Connect Toll Free" sections of Attachment C-4 entitled "Interstate Switched Network Extension" - - "Direct Network Extension" and "Direct Toll Free Extension" sections of Attachment C-6 entitled "Interstate Dedicated Network Extension" - - Attachment C-7 is replaced in its entirety. 2. If this Amendment is executed by Customer and returned to Sprint on or before October 15, 1998, the Amendment shall become effective on September 1, 1998; otherwise, the Amendment shall become effective the first day of the second month following the month in which it is executed by Sprint. 3. All other terms and conditions of the Agreement shall remain in full force and effect. 4. Sprint's offer to amend the Agreement shall be withdrawn if this Amendment is not executed by both Parties within 45 days after October 1, 1998. EXECUTED and made effective as provided herein. NETWORK PLUS, INC. SPRINT COMMUNICATIONS COMPANY, L.P. By: Robert T. Hale, Jr. By: -------------------------- --------------------------------- Title: President John Dupree, Vice President -- Wholesale Services Group Date: 10/8/98 Date: ------- ------------------------------- 44 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. ATTACHMENT C-4 INTERSTATE SWITCHED NETWORK EXTENSION SPECIAL PROMOTIONAL RATE FOR MINUTES OF RESALE CONNECT ONE PLUS-COMMERCIAL AND RESALE CONNECT TOLL FREE USAGE FOR NEW ANIS, IN SERVICE ON OR AFTER THE EFFECTIVE DATE OF THIS AMENDMENT. BASE RATES - -------------------------------------------------------------------------------- Resale Resale Connect One Plus-Comm Connect Toll Free LATA Group --------------------- ------------------------ Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- 1 [**] [**] [**] [**] - -------------------------------------------------------------------------------- 2 [**] [**] [**] [**] - -------------------------------------------------------------------------------- See LATA Group Descriptions. LATA Group 2 rates apply to usage originating from/terminating to Group 2 LATAs. LATA Group 2 rate are not eligible for Discount 2. DISCOUNT 1: The above listed base rates are not eligible for any tariff or contractual discount 1s. DISCOUNT 2 - -------------------------------------------------------------------------------- Monthly Volume of Resale Resale Carrier Transport Service Connect One Plus-Comm Connect Toll Free --------------------- ------------------- Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- $0 + [**] [**] [**] [**] - -------------------------------------------------------------------------------- - -------------------------------------------------------------------------------- INTERSTATE SWITCHED NETWORK EXTENSION THE RATE STRUCTURE BELOW WILL APPLY FOR MINUTES OF RESALE CONNECT ONE PLUS- COMMERCIAL AND RESALE CONNECT TOLL FREE SERVICES INSTALLED AS OF THE EFFECTIVE DATE OF THIS AMENDMENT. 45 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. BASE RATES - -------------------------------------------------------------------------------- Resale Resale Connect One Plus-Comm Connect Toll Free LATA Group --------------------- ------------------------ Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- 1 [**] [**] [**] [**] - -------------------------------------------------------------------------------- 2 [**] [**] [**] [**] - -------------------------------------------------------------------------------- See LATA Group Descriptions. LATA Group 2 rates apply to usage originating from/terminating to Group 2 LATAs. LATA Group 2 rates are not eligible for Discount 2. Discount 1: The above listed base rates are not eligible for any tariff on contractual discount 1s. DISCOUNT 2 - -------------------------------------------------------------------------------- Monthly Volume of Resale Resale Carrier Transport Service Connect One Plus-Comm Connect Toll Free --------------------- ------------------- Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- $0 - [**] [**] [**] [**] [**] - -------------------------------------------------------------------------------- [**]+ [**] [**] [**] [**] - -------------------------------------------------------------------------------- 46 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. ATTACHMENT C-6 INTERSTATE DEDICATED NETWORK EXTENSION SPECIAL PROMOTIONAL RATE - FOR MINUTES OF RESALE DIRECT NETWORK EXT. AND RESALE DIRECT TOLL FREE NETWORK EXTENSION USAGE FOR NEW ANIS, INSTALLED ON OR AFTER THE EFFECTIVE DATE OF THIS AMENDMENT. BASE RATES - -------------------------------------------------------------------------------- Resale Resale Direct Network Ext. Direct Toll-Free Net. Ext. LATA Group ---------------------------------------------------- Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- 1 [**] [**] [**] [**] - -------------------------------------------------------------------------------- 2 [**] [**] [**] [**] - -------------------------------------------------------------------------------- 3 [**] [**] [**] [**] - -------------------------------------------------------------------------------- SEE LATA GROUP DESCRIPTIONS. GROUP 2 AND 3 RATES ARE NOT ELIGIBLE FOR DISCOUNT 1. DISCOUNT 1 - -------------------------------------------------------------------------------- Resale Resale Volume of Dedicated Direct Network Ext. Direct Toll-Free Net. Ext. Network Ext. usage for ---------------------------------------------------- new ANIs Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- $0 -[**] [**] [**] [**] [**] - -------------------------------------------------------------------------------- [**] + [**] [**] [**] [**] - -------------------------------------------------------------------------------- DISCOUNT 2 - the above listed base rates are not eligible for any tariff or contractual discount 2s - -------------------------------------------------------------------------------- INTERSTATE DEDICATED NETWORK EXTENSION - THE RATE STRUCTURE BELOW WILL APPLY FOR ALL DIRECT NETWORK EXTENSION AND DIRECT TOLL FREE EXTENSION SERVICES INSTALLED AS OF THE EFFECTIVE DATE OF THIS AMENDMENT. 47 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. BASE RATES - -------------------------------------------------------------------------------- Resale Resale Direct Network Ext. Direct-Toll Free Net. Ext. LATA Group ------------------- -------------------------- Peak OffPeak Peak OffPeak - -------------------------------------------------------------------------------- 1 [**] [**] [**] [**] - -------------------------------------------------------------------------------- 2 [**] [**] [**] [**] - -------------------------------------------------------------------------------- 3 [**] [**] [**] [**] - -------------------------------------------------------------------------------- SEE LATA GROUP DESCRIPTIONS. GROUP 2 AND 3 RATES ARE NOT ELIGIBLE FOR DISCOUNT 2. DISCOUNT 1 - the above listed base rates are not eligible for any tariff or contractual discount 1s. DISCOUNT 2 - -------------------------------------------------------------------------------- Resale Resale Monthly Volume of Direct Network Ext. Direct-Toll Free Net. Ext. Carrier Transport Service ------------------- -------------------------- Peak OffPeak Peak OffPeak - ----------------------------------- -------------------------------------------- $0 + [**] [**] [**] [**] - -------------------------------------------------------------------------------- 48 Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. ATTACHMENT C-7 INTERSTATE CARRIER DEDICATED SERVICE BASE RATES - -------------------------------------------------------------------------------- RESALE RESALE DIRECT DIRECT TOLL FREE LATA Group -------------------------- ------------------------ PEAK OFFPEAK PEAK OFFPEAK - -------------------------------------------------------------------------------- 1 [**] [**] [**] [**] 2 [**] [**] [**] [**] 3 [**] [**] [**] [**] 4 [**] [**] [**] [**] 5 [**] [**] [**] [**] 6 [**] [**] [**] [**] 7 [**] [**] [**] [**] SEE LATA GROUP DESCRIPTIONS. RESALE DIRECT LATA GROUP 6 AND 7 RATES ARE NOT ELIGIBLE FOR DISCOUNT 2. RESALE DIRECT TOLL FREE LATA GROUP 2 AND 3 RATES ARE NOT ELIGIBLE FOR DISCOUNT 2. INTERSTATE USAGE ORIGINATING FROM/TERMINATING TO NON-BELL EXCHANGES WILL INCUR AN ADDITIONAL PER MINUTE INTERSTATE SWITCHED ORIGINATION/TERMINATION CHARGE AS INDICATED ON ATTACHMENT B. DISCOUNT 1: The above listed base rates are not eligible for any tariff or contractual discount 1s. DISCOUNT 2 - -------------------------------------------------------------------------------- Resale Resale Monthly Volume of Direct Direct-Toll Free Carrier Transport Service ----------------- --------------------- Peak OffPeak Peak OFFPEAK - -------------------------------------------------------------------------------- $0 + [**] [**] [**] [**]