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                                                                   EXHIBIT 10.13

SHORT-TERM INCENTIVE PLAN

PLAN DESIGN FEATURES

Performance measured at the Sovereign ("corporate"), company and location
levels

   - Corporate and company performance measured by growth and improvement in
     cash flow. For the first plan cycle, we recommend the following measures
     for corporate and company performance.

         -   Revenue Growth
         -   Earnings before interest, taxes, depreciation and amortization 
             (EBITDA)

   - Location/individual performance will be based on pre-established
     location/individual objectives. The objectives should be role-specific,
     measurable and produce high-impact results, e.g., systems development, cost
     central, inventory management, special projects, etc.
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ALL-EMPLOYEE LONG-TERM INCENTIVE PLAN (CONT.)

PLAN DESIGN FEATURES (CONT.)

  - All employees are eligible to participate in the plan with the exception of
    executives who have been granted a significant long-term equity stake.

  - Participants will be granted a phantom "participation share" in the
    incentive award pool. Each "participation share" will have an expected
    target value approximately equal to the participant's short-term incentive
    target. For example:

    Participant X
      - Current Salary = $40,000
      - Short-term incentive target = 10% of salary = $4,000 
      - Long-term incentive "participation share" = Short-term bonus target
                                                    -----------------------
                                   Expected value Long-term incentive pool
                                                  = $    4,000 = 0.30% of pool
                                                    ----------
                                                    $1,350,000

     If the value of the incentive pool is greater/less than the expected
     target value, the value of each employee's "participation share" will be
     greater/less than the target award value.
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ALL-EMPLOYEE LONG-TERM INCENTIVE PLAN (CONT.)

PLAN DESIGN FEATURES (CONT.)

   -    At IPO, the value of the long-term incentive pool is allocated to
        participants based upon their "participation share" of total pool value.

   -    Earned awards are fully vested at payout.

   -    Payout will be in the form of stock options with an expected value equal
        to the value of the "participation share" for each employee. The Board
        of Directors will be authorized to make payments in stock, cash, or a
        combination of stock and cash.

   -    If a participant leaves the company before an IPO transaction, the
        participant forfeits their "participation share" in the long-term
        incentive pool.

   -    If an individual joins the company during the plan cycle, the individual
        may be permitted to participate in the plan on a pro rata basis, at the
        discretion of the CEO and the Board of Directors.

   -    The Board of Directors will administer the plan and have the authority
        and responsibility to approve award levels and make any changes to the
        plan concept and design.
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OUR PAY-FOR-PERFORMANCE PROGRAM

Sovereign's compensation program will pay for successful individual and business
performance. The objectives of our compensation system are to:

    -   Reward and retain the best performers

    -   Pay competitively with the market based on your performance

    -   Pay fairly based on your value and contribution to the organization

    -   Foster and reward collaboration and group achievement

    -   Encourage employee ownership and loyalty

    -   Focus you on key  measures of financial and operational success

    -   Reinforce our vision and values

The program can achieve these objectives only if you help us make it work by
understanding its components. After all, you and your team or work group produce
the business results that make it all possible. Here's a big picture.

WHAT MAKES UP MY COMPENSATION OPPORTUNITY*
ALL NON-UNION EMPLOYEES

     SOVEREIGN'S  )                   -------          SALARY     
    COMPENSATION  )                                        
        AND       )                   -------    BONUS OPPORTUNITY      
    RECOGNITION   )-------------------
      PROGRAM     )                   -------   EMPLOYEE RECOGNITION
        IS        )                                   PROGRAM                
     PAY FOR      )                   -------  LONG-TERM INCENTIVE  
   PERFORMANCE    )                                OPPORTUNITY  


WHAT'S IT MEAN TO ME?

      -     A compensation program that delivers total pay above market median
            if performance meets or exceeds target

      -     Salary based on individual performance job results and how you
            achieve them

      -     Bonus tied directly to the successful performance of the business
            and your achievement of individual objectives

      -     Long-term incentives, called phantom stock, that link you to the
            future success of Sovereign

      -     Performance management process that encourages input and ties the
            job results and competencies directly to your pay adjustment

      -     Formal Employee Recognition Program that rewards your sustained and
            significant contributions to the organization

*TAKES EFFECT FOR ALL PIERCE & STEVENS NON-UNION, EXEMPT AND NON-EXEMPT STAFF ON
JANUARY 1, 1998.