OUTSOURCING SOLUTIONS INC. FIRST AMENDMENT TO SECOND AMENDED AND RESTATED CREDIT AGREEMENT This FIRST AMENDMENT TO SECOND AMENDED AND RESTATED CREDIT AGREEMENT (this "Amendment") is dated as of March 31, 1998 and entered into by and among OUTSOURCING SOLUTIONS INC., a Delaware corporation ("Company"), THE FINANCIAL INSTITUTIONS LISTED ON THE SIGNATURE PAGES HEREOF (each individually referred to herein as a "Lender" and collectively as the "Lenders"), GOLDMAN SACHS CREDIT PARTNERS L.P. and THE CHASE MANHATTAN BANK, as Co-Administrative Agents (in such capacities, "Co-Administrative Agents"), SUN TRUST BANK, ATLANTA, as Collateral Agent (in such capacity, "Collateral Agent"), and is made with reference to that certain Second Amended and Restated Credit Agreement dated as of January 26, 1998 (the "Credit Agreement"), by and among Company, the Lenders, Goldman Sachs Credit Partners L.P. and Chase Securities Inc., as Arranging Agents and Co-Administrative Agents and Collateral Agent (the Lenders party to the Credit Agreement, Co-Administrative Agents and Collateral Agent are each individually referred to herein as a "Lender Party" and collectively as the "Lender Parties"). Capitalized terms used herein without definition shall have the same meanings herein as set forth in the Credit Agreement. RECITALS WHEREAS, the parties to the Credit Agreement desire to amend the Credit Agreement to permit, subject to certain conditions, Company and its subsidiaries to enter into certain collection agency arrangements. NOW, THEREFORE, in consideration of the premises and the agreements, provisions and covenants herein contained, the parties hereto agree as follows: SECTION 1. AMENDMENTS TO CREDIT AGREEMENT 1.1 Amendments to Section 1: Definitions A. Subsection 1.1 of the Credit Agreement is hereby amended by deleting the definition of "Consolidated Maintenance Capital Expenditures" set forth therein and substituting the following therefor: "Consolidated Maintenance Capital Expenditures" means, for any period, all Consolidated Capital Expenditures for such period other than y) Consolidated Capital Expenditures expended to make Permitted Acquisitions or Permitted Portfolio Acquisitions and z)Consolidated Capital Expenditures made with respect to Portfolio Advances." B. Subsection 1.1 of the Credit Agreement is hereby further amended by adding the following definitions of "Agency Acquisition Contract" and "Portfolio Advances" which shall be inserted in appropriate alphabetical order: "Agency Acquisition Contract" means an agreement whereby Company and/or one or more of its Subsidiaries agrees to serve as agent for a third party for purposes of collecting debt owed to such third party and pursuant to which y) Company or any Subsidiary is obligated to make Portfolio Advances; provided that, the aggregate of all such amounts required to be advanced by Company and its Subsidiaries as Portfolio Advances, and not yet paid, at any time shall not exceed $10 million per calendar quarter and z) Company and/or any of its Subsidiaries is entitled to retain as compensation for its services thereunder substantially all of the amounts collected with respect to such debt." "Portfolio Advances" means, with respect to any Agency Acquisition Contract, all amounts required to be advanced or paid by Company or any of its Subsidiaries pursuant to such Agency Acquisition Contract other than amounts representing a portion of the recovery from third party debtors as payments made on the debt of such third party debtors." 1.2 Amendments to Section 7: Negative Covenants A. Subsection 7.4 of the Credit Agreement is hereby amended by adding a new subdivision (x) thereto as follows: "(x) Company and its Subsidiaries may become and remain liable with respect to Agency Acquisition Contracts." B. Subdivision (d) of subsection 7.7(v) of the Credit Agreement is hereby amended to read in its entirety as follows: "(d) the aggregate amount expended for Permitted Portfolio Acquisitions during any Fiscal Year, together with the aggregate amount of all Investments made pursuant to subsection 7.3(v)(c) and the aggregate amount advanced by Company and/or its subsidiaries as Portfolio Advances during such Fiscal Year shall not exceed $60,000,000;" SECTION 2. ACKNOWLEDGEMENT AND CONSENT Each Subsidiary Guarantor hereby acknowledges that it has reviewed the terms and provisions of this Amendment and consents to the amendment of the Credit Agreement effected pursuant to this Amendment. Each Subsidiary Guarantor hereby confirms that each Loan Document to which it is a party or otherwise bound and all Collateral encumbered thereby will continue to guaranty or secure, as the case may be, to the fullest extent possible, the payment and performance of all Obligations. Each Subsidiary Guarantor acknowledges and agrees that any of the Loan Documents to which it is a party or otherwise bound shall continue in full force and effect and that all of its Obligations thereunder shall be valid and enforceable and shall not be impaired or limited by the execution or effectiveness of this Amendment. SECTION 3. COMPANY'S REPRESENTATIONS AND WARRANTIES In order to induce Lenders to enter into this Amendment and to amend the Credit Agreement in the manner provided herein, Company represents and warrants to each Lender that the following statements are true, correct and complete: A. Corporate Power and Authority. Each Loan Party has all requisite corporate or partnership (as applicable) power and authority to enter into this Amendment and to carry out the transactions contemplated by, and perform its obligations under, the Credit Agreement as amended by this Amendment (the "Amended Agreement") and the other Loan Documents. B. Authorization of Agreements. The execution and delivery of this Amendment and the performance of the Amended Agreement and the other Loan Documents have been duly authorized by all necessary corporate or partnership (as applicable) action on the part of each Loan Party. C. No Conflict. The execution and delivery by each Loan Party of this Amendment and the performance by each Loan Party of the Amended Agreement and the other Loan Documents do not and will not (i) violate any provision of any law or any governmental rule or regulation applicable to Company or any of its Subsidiaries, the Certificate or Articles of Incorporation or Bylaws (or other analogous organizational document) of Company or any of its Subsidiaries or any order, judgment or decree of any court or other agency of government binding on Company or any of its Subsidiaries, (ii) conflict with, result in a breach of or constitute (with due notice or lapse of time or both) a default under any Contractual Obligation of Company or any of its Subsidiaries, (iii) result in or require the creation or imposition of any Lien upon any of the properties or assets of Company or any of its Subsidiaries (other than any Liens created under any of the Loan Documents in favor of Collateral Agent on behalf of Lenders), or (iv) require any approval of stockholders or partners or any approval or consent of any Person under any Contractual Obligation of Company or any of its Subsidiaries, except for such approvals or consents which will be obtained on or before the Second Amendment Effective Date and disclosed in writing to Lenders. D. Governmental Consents. The execution and delivery by each Loan Party of this Amendment and the performance by each Loan Party of the Amended Agreement and the other Loan Documents do not and will not require any registration with, consent or approval of, or notice to, or other action to, with or by, any federal, state or other governmental authority or regulatory body. E. Binding Obligation. This Amendment and the Amended Agreement have been duly executed and delivered by each Loan Party and are the legally valid and binding obligations of each Loan Party, enforceable against each of them in accordance with their respective terms, except as may be limited by bankruptcy, insolvency, reorganization, moratorium or similar laws relating to or limiting creditors' rights generally or by equitable principles relating to enforceability. F. Incorporation of Representations and Warranties From Credit Agreement. The representations and warranties contained in Section 5 of the Credit Agreement are and will be true, correct and complete in all material respects on and as of the effective date of this Amendment to the same extent as though made on and as of that date, except to the extent such representations and warranties specifically relate to an earlier date, in which case they were true, correct and complete in all material respects on and as of such earlier date. G. Absence of Default. No event has occurred and is continuing or will result from the consummation of the transactions contemplated by this Amendment that would constitute an Event of Default or a Potential Event of Default. SECTION 4. MISCELLANEOUS A. Reference to and Effect on the Credit Agreement and the Other Loan Documents. (i) On and after the date of effectiveness of this Amendment, each reference in the Credit Agreement to "this Agreement", "hereunder", "hereof", "herein" or words of like import referring to the Credit Agreement, and each reference in the other Loan Documents to the "Credit Agreement", "thereunder", "thereof" or words of like import referring to the Credit Agreement shall mean and be a reference to the Credit Agreement as amended by this Amendment. (ii) Except as specifically amended by this Amendment, the Credit Agreement and the other Loan Documents shall remain in full force and effect and are hereby ratified and confirmed. (iii) The execution, delivery and performance of this Amendment shall not, except as expressly provided herein, constitute a waiver of any provision of, or operate as a waiver of any right, power or remedy of any Lender Party under, the Credit Agreement or any of the other Loan Documents. B. Headings. Section and subsection headings in this Amendment are included herein for convenience of reference only and shall not constitute a part of this Amendment for any other purpose or be given any substantive effect. C. Applicable Law. THIS AMENDMENT AND THE RIGHTS AND OBLIGATIONS OF THE PARTIES HEREUNDER SHALL BE GOVERNED BY, AND SHALL BE CONSTRUED AND ENFORCED IN ACCORDANCE WITH, THE INTERNAL LAWS OF THE STATE OF NEW YORK (INCLUDING WITHOUT LIMITATION SECTION 5-1401 OF THE GENERAL OBLIGATIONS LAW OF THE STATE OF NEW YORK), WITHOUT REGARD TO CONFLICTS OF LAWS PRINCIPLES. D. Counterparts. This Amendment may be executed in any number of counterparts and by different parties hereto in separate counterparts, each of which when so executed and delivered shall be deemed an original, but all such counterparts together shall constitute but one and the same instrument; signature pages may be detached from multiple separate counterparts and attached to a single counterpart so that all signature pages are physically attached to the same document. This Amendment shall become effective as of March 31, 1998 upon the execution of a counterpart hereof by Company, each Subsidiary Guarantor, and Requisite Lenders and receipt by Company and Co-Administrative Agents of written or telephonic notification of such execution and authorization of delivery thereof. [Remainder of page intentionally left blank] IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be duly executed and delivered by their respective officers thereunto duly authorized as of the date first written above. COMPANY: OUTSOURCING SOLUTIONS INC. By: --------------------------------------- Daniel J. Dolan Executive Vice President and Chief Financial Officer AGENTS AND LENDERS: GOLDMAN SACHS CREDIT PARTNERS L.P., individually and as a Co-Administrative Agent By: --------------------------------------- Authorized Signatory THE CHASE MANHATTAN BANK, individually and as a Co-Administrative Agent By: --------------------------------------- Name: Title: SUNTRUST BANK, ATLANTA, individually and as Collateral Agent By: --------------------------------------- Name: Title: By: --------------------------------------- Name: Title: AG CAPITAL FUNDING PARTNERS, LTD. By: --------------------------------------- Name: Title: ARCHIMEDES FUNDING, L.L.C. By: ING Capital Advisors, Inc., as Collateral Manager By: -------------------------------- Name: Title: ARES LEVERAGED INVESTMENT FUND By: --------------------------------------- Name: Title: BANK OF SCOTLAND By: --------------------------------------- Name: Title: BANKERS TRUST COMPANY By: --------------------------------------- Name: Title: CANADIAN IMPERIAL BANK OF COMMERCE By: --------------------------------------- Name: Title: THE FIRST NATIONAL BANK OF CHICAGO By: --------------------------------------- Name: Title: MERRILL LYNCH SENIOR FLOATING RATE FUND, INC. By: --------------------------------------- Name: Title: CREDITANSTALT - BANKVEREIN By: --------------------------------------- Name: Title: BANKBOSTON, N.A. By: --------------------------------------- Name: Title: FIRST DOMINION CAPITAL, L.L.C. By: --------------------------------------- Name: Title: HELLER FINANCIAL, INC. By: --------------------------------------- Name: Title: ING HIGH INCOME PRINCIPAL PRESERVATION FUND HOLDINGS, LDC By: ING Capital Advisors, Inc. as Investment Advisor By: --------------------------------------- Name: Title: LASALLE NATIONAL BANK By: --------------------------------------- Name: Title: ML CLO XII PILGRIM AMERICA By: --------------------------------------- Name: Title: PNC BANK, NATIONAL ASSOCIATION By: --------------------------------------- Name: Title: PUTNAM HIGH YIELD TRUST By: --------------------------------------- Name: Title: PUTNAM HIGH YIELD ADVANTAGE FUND By: --------------------------------------- Name: Title: PUTNAM VT HIGH YIELD TRUST By: --------------------------------------- Name: Title: ROYALTON COMPANY By: --------------------------------------- Name: Title: SOUTHERN PACIFIC BANK By: --------------------------------------- Name: Title: VAN KAMPEN AMERICAN CAPITAL PRIME RATE INCOME TRUST By: --------------------------------------- Name: Title: INDOSUEZ CAPITAL FUNDING II, LTD. By: INDOSUEZ CAPITAL LUXEMBOURG, as Collateral Manager By: -------------------------------- Name: Title: INDOSUEZ CAPITAL FUNDING III, LTD. By: INDOSUEZ CAPITAL LUXEMBOURG, as Collateral Manager By: -------------------------------- Name: Title: SENIOR DEBT PORTFOLIO By: BOSTON MANAGEMENT AND RESEARCH, as Investment Advisor By: -------------------------------- Name: Title: SPS SWAPS By: --------------------------------------- Name: Title: PILGRIM AMERICA PRIME RATE TRUST By: --------------------------------------- Name: Title: PACIFIC LIFE CBO 1998-1 LTD By: --------------------------------------- Name: Title: CYPRESS TREE BOSTON PARTNERS By: --------------------------------------- Name: Title: DELANO COMPANY By: Pacific Investment Management Company, as its Investment Advisor By: --------------------------------------- Name: Title: KZH HOLDING CORPORATION By: --------------------------------------- Name: Title: KZH-CRESCENT 2 CORPORATION By: --------------------------------------- Name: Title: KZH HOLDING CORPORATION III By: --------------------------------------- Name: Title: KZH IV CORPORATION By: --------------------------------------- Name: Title: SUBSIDIARY GUARANTORS: ALASKA FINANCIAL SERVICES, INC. CFC SERVICES CORP. THE CONTINENTAL ALLIANCE, INC. SOUTHWEST CREDIT SERVICES, INC. By: --------------------------------------- Name: Title: A.M. MILLER & ASSOCIATES, INC. ACCOUNT PORTFOLIOS G.P., INC. ACCOUNT PORTFOLIOS, INC. ASSET RECOVERY & MANAGEMENT CORP. FM SERVICES CORPORATION FURST AND FURST, INC. INDIANA MUTUAL CREDIT ASSOCIATION, INC. JENNIFER LOOMIS & ASSOCIATES, INC. NATIONAL ACCOUNT SYSTEMS, INC. PAYCO AMERICAN CORPORATION PAYCO AMERICAN INTERNATIONAL CORP. PAYCO-GENERAL AMERICAN CREDITS, INC. PROFESSIONAL RECOVERIES INC. QUALINK, INC. UNIVERSITY ACCOUNTING SERVICE, INC. ACCELERATED BUREAU OF COLLECTIONS, INC. NORTH SHORE AGENCY, INC. By: --------------------------------------- Name: Title: KZH-CRESCENT CORPORATION By: --------------------------------------- Name: Title: