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                                                                    EXHIBIT 24.2


                      POWER OF ATTORNEY - TIMOTHY K. ARMOUR

         The undersigned director of YOUcentric, Inc. hereby severally
constitutes and appoints Donald A. DeLoach, David A. Vergoz, Brent B. Siler and
Elizabeth G. Wren and each of them singly, his true and lawful attorneys with
full power to them, and each of them singly, with full powers of substitution
and resubstitution, to sign for him and in his name in the capacity indicated
below, any and all pre-effective and post-effective amendments to the
Registration Statement on Form S-1 (File No. 333-35104), and any subsequent
registration statement for the same offering which may be filed under Rule
462(b), and generally to do all such things in his name and on his behalf in his
capacity as a director to enable YOUcentric, Inc. to comply with the provision
of the Securities Act of 1933, as amended, and all requirements of the
Securities and Exchange Commission, hereby ratifying and confirming his
signature as it may be signed by his said attorney, or any of them, or their
substitute or substitutes, to said Registration Statement and any and all
amendments thereto or to any subsequent registration statement for the same
offering which may be file under Rule 462(b).

         Signed this 10th day of August, 2000.


                                       /s/ Timothy K. Armour
                                       ----------------------------------------
                                       Timothy K. Armour