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                                                                  Exhibit 10.31

[SYKES LOGO]



PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT DESCRIBES THE BASIC LEGAL
AND ETHICAL RESPONSIBILITIES THAT YOU ARE REQUIRED TO OBSERVE AS AN EXECUTIVE
EXPOSED TO HIGHLY SENSITIVE TECHNOLOGY AND STRATEGIC INFORMATION. CONSULT WITH
YOUR LEGAL COUNSEL IF ALL THE TERMS AND PROVISIONS OF THIS AGREEMENT ARE NOT
FULLY UNDERSTOOD BY YOU.

         THIS AGREEMENT is made effective as of the 6th day of March, 2000, by
and between SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the
"Company"), and W. MICHAEL KIPPHUT (the "Executive").


                             W I T N E S S E T H :
                             - - - - - - - - - -

         WHEREAS, the Company desires to assure itself of the Executive's
continued employment in an executive capacity as the Company's Vice President
and Chief Financial Officer; and

         WHEREAS, the Executive desires to be employed by the Company on the
terms and conditions hereinafter set forth.

         NOW, THEREFORE, in consideration of the mutual covenants and
agreements of the parties contained herein, and other good and valuable
consideration, the receipt and sufficiency of which is hereby acknowledged, the
parties hereto covenant and agree as follows:

         1.       EMPLOYMENT AND DUTIES. Subject to the terms and conditions of
this Agreement, the Company shall employ the Executive during the Term (as
hereinafter defined) as its Vice President and Chief Financial Officer. The
Executive shall report to the Office of the Chairman, which will comprise the
Chairman of the Board of Directors, the Chief Executive Officer, and the
President of the Company. The Executive accepts such employment and agrees to
devote his best efforts and entire business time, skill, labor, and attention
to the performance of such duties. During the Term, the Executive agrees to
promptly provide a description of any other commercial duties or pursuits
engaged in by the Executive to the Company's Board of Directors. If the Board
of Directors determines in good faith that such activities conflict with the
Executive's performance of his duties hereunder, the Executive shall promptly
cease such activities to the extent as directed by the Board of Directors. It
is acknowledged and agreed that such description shall be made regarding any
such activities in which the Executive owns more than 5 % of the ownership of
the organization or which may be in violation of Section 5 hereof, and that the
failure of the Executive to provide any such description shall enable the
Company to terminate the Executive for Cause (as provided in Section 6(c)
hereof). The Company agrees to hold any such information provided by the
Executive confidential and not disclose the same to any person other than a
person to whom disclosure is reasonably necessary or appropriate in light of
the circumstances. In addition, the Executive agrees to serve without
additional compensation if elected or appointed to any office or position,
including as a director, of the Company or any subsidiary or affiliate of the
Company; provided, however, that the Executive shall be entitled to receive
such benefits and additional compensation, if any, that is paid to executive
officers of the Company in connection with such service.

         2.       TERM. Subject to the terms and conditions of this Agreement,
including, but not limited to, the provisions for termination set forth in
Section 6 hereof, the employment of the Executive under this Agreement shall
commence on the effective date hereof and shall continue through and including
the close of business on the date hereof as set forth on Exhibit A attached
hereto and incorporated herein (such term shall herein be defined as the
"Term"). The Executive agrees that some portions of this Agreement, including
Sections 4, 5, and 6 hereof, will remain in force after the termination of this
Agreement.


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         3.       COMPENSATION.

                  (a)      Base Salary and Bonus. As compensation for the
Executive's services under this Agreement, the Executive shall receive and the
Company shall pay a weekly base salary set forth on Exhibit A. Such base salary
may be increased but not decreased during the Term in the Company's discretion
based upon the Executive's performance and any other factors the Company deems
relevant. Such base salary shall be payable in accordance with the policy then
prevailing for the Company's executives. In addition to such base salary, the
Executive shall be entitled during the Term to a performance bonus set forth on
Exhibit A and to participate in and receive payments from, at the Company's
election, other bonus and other incentive compensation plans, if any, as may be
adopted by the Company and made available to other similarly-situated executive
officers of the Company.

                  (b)      Payments. All amounts paid pursuant to this
Agreement shall be subject to withholding or deduction by reason of the Federal
Insurance Contribution Act, federal income tax, state and local income tax, if
any, and comparable laws and regulations.

                  (c)      Other Benefits. The Executive shall be reimbursed by
the Company for all reasonable and customary travel and other business expenses
incurred by the Executive in the performance of the Executive's duties
hereunder in accordance with the Company's standard policy regarding expense
verification practices. The Executive shall be entitled to that number of weeks
paid vacation per year that is available to other executive officers of the
Company in accordance with the Company's standard policy regarding vacations
and such other fringe benefits as may be set forth on Exhibit A and shall be
eligible to participate in such pension, life insurance, health insurance,
disability insurance, and other executive benefits plans, if any, which the
Company may from time to time make available to its similarly-situated
executive officers generally.

         4.       CONFIDENTIAL INFORMATION.

                  (a)      The Executive has acquired and will acquire
information and knowledge respecting the intimate and confidential affairs of
the Company, including, without limitation, confidential information with
respect to the Company's technical data, research and development projects,
methods, products, software, financial data, business plans, financial plans,
customer lists, business methodology, processes, production methods and
techniques, promotional materials and information, and other similar matters
treated by the Company as confidential (the "Confidential Information").
Accordingly, the Executive covenants and agrees that during the Executive's
employment by the Company (whether during the Term hereof or otherwise) and
thereafter, the Executive shall not, without the prior written consent of the
Company, disclose to any person, other than a person to whom disclosure is
reasonably necessary or appropriate in connection with the performance by the
Executive of the Executive's duties hereunder, any Confidential Information
obtained by the Executive while in the employ of the Company.

                  (b)      The Executive agrees that all memoranda; notes;

records; papers or other documents; computer disks; computer, video or audio
tapes; CD-ROMs; all other media and all copies thereof relating to the
Company's operations or business, some of which may be prepared by the
Executive; and all objects associated therewith in any way obtained by the
Executive shall be the Company's property. This shall include, but is not
limited to, documents; computer disks; computer, video and audio tapes;
CD-ROMs; all other media and objects concerning any technical data, methods,
products, software, research and development projects, financial data,
financial plans, business plans, customer lists, contracts, price lists,
manuals, mailing lists, advertising materials; and all other materials and
records of any kind that may be in the Executive's possession or under the
Executive's control. The Executive shall not, except for the Company's use,
copy or duplicate any of the aforementioned documents or objects, nor remove
them from the Company's facilities, nor use any information concerning them
except for the Company's benefit, either during the Executive's employment or
thereafter. The Executive covenants and agrees that the Executive will deliver
all of the


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                                                             W. Michael Kipphut



aforementioned documents and objects, if any, that may be in the Executive's
possession to the Company upon termination of the Executive's employment, or at
any other time at the Company's request.

                  (c)      In any action to enforce or challenge these
Confidential Information provisions, the prevailing party is entitled to
recover its reasonable attorney's fees and costs.

         5.       COVENANT NOT-TO-COMPETE AND NO SOLICITATION. Executive
recognizes that the Company is in the business of employing individuals to
provide specialized and technical services to the Company's Clients. The
purpose of these Covenant Not-to-Compete and No Solicitation provisions are to
protect the relationship which exists between the Company and its Client while
Executive is employed and after Executive leaves the employ of the Company. The
consideration for these Covenant Not-to-Compete and No Solicitation provisions
is the Executive's employment with the Company.

                  (a)      Executive acknowledges the following:

                           (1)      The Company expended considerable resources
                  in obtaining contracts with its Clients;

                           (2)      The Company expended considerable resources
                  to recruit and hire employees who could perform services for
                  its Clients;

                           (3)      Through his/her employ with the Company,
                  Executive will develop a substantial relationship with the
                  Company's existing or potential Clients;

                           (4)      Executive will be exposed to valuable
                  confidential business information about the Company, its
                  Clients, and the Company's relationship with its Client;

                           (5)      By providing services on behalf of the
                  Company, Executive will develop and enhance the valuable
                  business relationship between the Company and its Client;

                           (6)      The relationship between the Company and
                  its Client depends on the quality and quantity of the
                  services Executive performs;

                           (7)      Through employment with the Company,
                  Executive will increase his/her opportunity to work directly
                  for the Client or for a competitor of the Company; and

                           (8)      The Company will suffer irreparable harm if
                  Executive breaches these Covenant Not-to-Compete and No
                  Solicitation provisions of this Agreement.

                  (b)      Executive agrees that:

                           (1)      The relationship between the Company and
                  its Client (developed and enhanced when the Executive
                  performs services on behalf of the Company) is a legitimate
                  business interest for the Company to protect;

                           (2)      The Company's legitimate business interest
                  is protected by the existence and enforcement of these
                  Covenant Not-to-Compete and No Solicitation provisions;

                           (3)      The business relationship which is created
                  or exists between the Company and its Client, or the goodwill
                  resulting from it, is a business asset of the Company and not
                  the Executive; and


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                                                             W. Michael Kipphut



                           (4)      Executive will not seek to take advantage
                  of opportunities which result from his/her employment with
                  the Company and that entering into the Agreement containing
                  Covenant Not-to-Compete and No Solicitation provisions is
                  reasonable to protect the Company's business relationship
                  with its Clients.

                  (c)      Restrictions on Executive. During the term of this
         Agreement and for a period of time set forth on Exhibit A after the
         termination of this Agreement, for whatever reason, whether such
         termination was by the Company or the Executive, voluntarily or
         involuntarily, and whether with or without cause, Executive agrees
         that he/she shall not, as a principal, employer, stockholder, partner,
         agent, consultant, independent contractor, employee, or in any other
         individual or representative capacity:

                           (1)      Directly or indirectly engage in, continue
                  in, or carry on the business of the Company or any business
                  substantially similar thereto, including owning or
                  controlling any financial interest in any corporation,
                  partnership, firm, or other form of business organization
                  which competes with or is engaged in or carries on any aspect
                  of such business or any business substantially similar
                  thereto;

                           (2)      Consult with, advise, or assist in any way,
                  whether or not for consideration, any corporation,
                  partnership, firm, or other business organization which is
                  now, becomes, or may become a competitor of the Company in
                  any aspect of the Company's business during the Executive's
                  employment with the Company, including, but not limited to,
                  advertising or otherwise endorsing the products of any such
                  competitor or loaning money or rendering any other form of
                  financial assistance to or engaging in any form of
                  transaction whether or not on an arm's length basis with any
                  such competitor;

                           (3)      Provide or attempt to provide or solicit
                  the opportunity to provide or advise others of the
                  opportunity to provide any services of the type Executive
                  performed for the Company or the Company's Clients
                  (regardless of whether and how such services are to be
                  compensated, whether on a salaried, time and materials,
                  contingent compensation, or other basis) to or for the
                  benefit of any Client (i) to which Executive has provided
                  services in any capacity on behalf of the Company, or (ii) to
                  which Executive has been introduced to or about which the
                  Executive has received information through the Company or
                  through any Client from which Executive has performed
                  services in any capacity on behalf of the Company;

                           (4)      Retain or attempt to retain, directly or
                  indirectly, for itself or any other party, the services of
                  any person, including any of the Company's employees, who
                  were providing services to or on behalf of the Company while
                  Executive was employed by the Company and to whom Executive
                  has been introduced or about whom Executive has received
                  information through Employer or through any Client for which
                  Executive has performed services in any capacity on behalf of
                  the Company;

                           (5)      Engage in any practice, the purpose of
                  which is to evade the provisions of this Agreement or to
                  commit any act which is detrimental to the successful
                  continuation of or which adversely affects the business or
                  the Company; provided, however, that the foregoing shall not
                  preclude the Executive's ownership of not more than 2% of the
                  equity securities registered under Section 12 of the
                  Securities Exchange Act of 1934, as amended; or

                           (6)      For purpose of these Covenant
                  Not-to-Compete and No Solicitation provisions, Client
                  includes any subsidiaries, affiliates, customers, and clients
                  of the Company's Clients. The Executive agrees that, for the
                  purposes of Sections 5(c)(1), 5(c)(2) and 5(c)(4), the
                  geographic scope of this Covenant Not-to-Compete shall extend
                  to the geographic area that is within 50 miles of any of the
                  Company's business locations. For the purposes of Section


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                                                             W. Michael Kipphut



                  5(c)(3), the geographic scope of this Covenant Not-to-Compete
                  shall extend to the geographic area where the Company's
                  Clients conduct business at any time during the Term of this
                  Agreement. For purposes of this Agreement, "Clients" means
                  any person or entity to which the Company provides or has
                  provided within a period of one (1) year prior to the
                  Executive's termination of employment labor, materials or
                  services for the furtherance of such entity's or person's
                  business or any person or entity that within such period of
                  one (1) year the Company has pursued or communicated with for
                  the purpose of obtaining business for the Company.

                  (d)      Enforcement. These Covenant Not-to-Compete and No
         Solicitation provisions shall be construed and enforced under the laws
         of the State of Florida. In the event of any breach of this Covenant
         Not-to-Compete, the Executive recognizes that the remedies at law will
         be inadequate, and that in addition to any relief at law which may be
         available to the Company for such violation or breach and regardless
         of any other provision contained in this Agreement, the Company shall
         be entitled to equitable remedies (including an injunction) and such
         other relief as a court may grant after considering the intent of this
         Section 5. It is further acknowledged and agreed that the existence of
         any claim or cause of action on the part of the Executive against the
         Company, whether arising from this Agreement or otherwise, shall in no
         way constitute a defense to the enforcement of this Covenant
         Not-to-Compete, and the duration of this Covenant Not-to-Compete shall
         be extended in an amount which equals the time period during which the
         Executive is or has been in violation of this Covenant Not-to-Compete
         In the event a court of competent jurisdiction determines that the
         provisions of this Covenant Not-to-Compete are excessively broad as to
         duration, geographic scope, prohibited activities or otherwise, the
         parties agree that this covenant shall be reduced or curtailed to the
         extent necessary to render it enforceable.

                  e)       In an action to enforce or challenge these Covenant
         Not-to-Compete and No Solicitation provisions, the prevailing party is
         entitled to recover its reasonable attorney's fees and costs.

                  f)       By signing this Agreement, the Executive
         acknowledges that he/she understands the effects of these Covenant
         Not-to-Compete and No Solicitation provisions and agrees to abide by
         them.

         6.       TERMINATION

                  (a)      Death. The Executive's employment hereunder shall
         terminate upon his death. The Company shall pay Executive's estate all
         accrued but unpaid base salary and bonus and all accrued but unused
         vacation time through the date of death.

                  (b)      Disability. If during the Term the Executive becomes
         physically or mentally disabled in accordance with the terms and
         conditions of any disability insurance policy covering the Executive,
         or, if due to such physical or mental disability the Executive becomes
         unable for a period of more than six (6) consecutive months to perform
         his duties hereunder on substantially a full-time basis as determined
         by the Company in its reasonable discretion, the Company may, at its
         option, terminate the Executive's employment hereunder upon not less
         than thirty (30) days' written notice.

                  (c)      Cause. The Company may terminate the Executive's
         employment hereunder for Cause effective immediately upon notice. For
         purposes of this Agreement, the Company shall have "Cause" to
         terminate the Executive's employment hereunder: (i) if the Executive
         engages in conduct which has caused or is reasonably likely to cause
         demonstrable and serious injury to Company; (ii) if the Executive is
         convicted of a felony as evidenced by a binding and final judgment,
         order, or decree of a court of competent jurisdiction; (iii) for the
         Executive's neglect of his duties hereunder or the Executive's refusal
         to perform his duties or responsibilities hereunder as determined by
         the Company's Board of Directors in good faith; (iv) consistent
         failure to achieve goals established by the Board of Directors or
         their designate, provided that such goals are presented in writing or
         otherwise communicated to Executive; (v) gross incompetence; (vi) for
         the Executive's


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                                                             W. Michael Kipphut



         violation of this Agreement, including, without limitation. Section 5
         hereof; (vii) chronic absenteeism; (viii) for use of illegal drugs;
         (ix) insobriety by the Executive while performing his or her duties
         hereunder; and (x) for any act of dishonesty or falsification of
         reports, records, or information submitted by the Executive to the
         Company.

                  (d)      Non-Compete Payment. In the event of a termination
         of the Executive's employment pursuant to Section 6 or by the
         Executive, all payments and Company benefits to the Executive
         hereunder, except the payments (if any) specified in Section 6(a)
         above or provided for below, shall immediately cease and terminate. In
         the event of a termination by the Company of the Executive's
         employment with the Company for any reason other than pursuant to
         Section 6(c), the Covenant Not-to-Compete set forth in Section 5
         hereof shall remain in full force and effect through the full stated
         Term of this Agreement; and additionally, from the end of the Term of
         this Agreement through the non-compete period stated on Exhibit "A",
         the Company shall pay the Executive Not-to-Compete pay in equal
         biweekly installments ("Non-Compete Payment Installments") in the
         amount set forth on Exhibit A ("Non-Compete Payment"). Such
         Non-Compete Payment, however, shall not be required to be paid by the
         Company if the Company elects, in its sole discretion, to release the
         Executive from the Covenant Not-to-Compete set forth in Section 5
         hereof. Additionally, if the Company commences paying Executive
         Non-Compete Payment Installments and subsequently elects in the
         future, in its sole discretion, to release Executive from the Covenant
         Not-to-Compete and gives notice to Executive, then, at the effective
         date of such notice, Executive shall no longer be subject to the
         Covenant Not-to-Compete, and no further Non-Compete Payment
         Installments shall be due or payable to Executive. If the Company
         terminates the Executive's employment pursuant to Section 6(c) or the
         Executive terminates such employment, the Executive shall not be
         entitled to the Non-Compete Payment, and the Covenant Not-to-Compete
         set forth in Section 5 hereof shall remain in full force and effect.
         Notwithstanding anything to the contrary herein contained, the
         Executive shall receive all compensation and other benefits to which
         he was entitled under this Agreement or otherwise as an executive of
         the Company through the termination date.

         7.       NOTICE. For purposes of this Agreement, notices and all other
communications provided for herein shall be in writing and shall be deemed to
have been duly given when hand-delivered, sent by telecopier, facsimile
transmission, or other electronic means of transmitting written documents (as
long as receipt is acknowledged) or mailed by United States certified or
registered mail, return receipt requested, postage prepaid, addressed as
follows:

                  If to the Executive, to the address set forth on the
                  signature page.

                  If to the Company:  Sykes Enterprises, Incorporated
                                      100 North Tampa Street, Suite 3900
                                      Tampa, Florida 33602
                                      Attention: VP Human Resources

or to such other address as either party may have furnished to the other in
writing in accordance herewith, except that a notice of change of address shall
be effective only upon receipt.

         8.       ENFORCEMENT, GOVERNING LAW, AND ATTORNEY'S FEES. It is
stipulated that a breach by Executive of the restrictive covenants set forth in
Sections 4 and 5 of this Agreement will cause irreparable damage to Company or
its Clients, and that in the event of any breach of those provisions, Company
is entitled to injunctive relief restraining Executive from violating or
continuing a violation of the restrictive covenants as well as other remedies
it may have. Additionally, such covenants shall be enforceable against the
Executive's successors or assigns or by successor assigns.

                   The validity, interpretation, construction, and performance
of this Agreement shall be governed by the internal laws of the State of
Florida. Any litigation to enforce this Agreement shall be brought in the state
or federal courts of Hillsborough County, Florida, which is the principal place
of business for


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                                                             W. Michael Kipphut



Company and which is considered to be the place where this Agreement is made.
Both parties hereby consent to such courts' exercise of personal jurisdiction
over them.

                   In the event action is brought by either party to enforce
any of the terms and conditions set forth herein, the prevailing party is
entitled to recover its reasonable attorneys' fees and costs.

         9.       MISCELLANEOUS. No provision of this Agreement may be modified
or waived unless such waiver or modification is agreed to in writing signed by
the parties hereto. No waiver by any party hereto of any breach by any other
party hereto shall be deemed a waiver of any similar or dissimilar term or
condition at the same or at any prior or subsequent time. This Agreement is the
entire agreement between the parties hereto with respect to the Executive's
employment by the Company and there are no agreements or representations, oral
or otherwise, expressed or implied, with respect to or related to the
employment of the Executive which are not set forth in this Agreement. Any
prior agreement relating to the Executive's employment with the Company is
hereby superseded and void, and is no longer in effect. This Agreement shall be
binding upon and inure to the benefit of the Company, its respective successors
and assigns, and the Executive and his heirs, executors, administrators and
legal representatives. Except as expressly set forth herein, no party shall
assign any of his or its rights under this Agreement without the prior written
consent of the other party and any attempted assignment without such prior
written consent shall be null and void and without legal effect. The parties
agree that if any provision of this Agreement shall under any circumstances be
deemed invalid or inoperative, the Agreement shall be construed with the
invalid or inoperative provision deleted and the rights and obligations of the
parties shall be construed and enforced accordingly. This Agreement may be
executed in one or more counterparts, each of which shall be deemed to be an
original but all of which together will constitute but one and the same
instrument. This Agreement has been negotiated and no party shall be considered
as being responsible for such drafting for the purpose of applying any rule
construing ambiguities against the drafter or otherwise.

         10.      PLACE OF PERFORMANCE. During the Term, Executive's principal
place of business shall be located in Tampa, Florida.

         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
day and year first above written.

SYKES ENTERPRISES, INCORPORATED           EXECUTIVE


By: /s/ David L. Grimes                   /s/ W. Michael Kipphut
- ----------------------------------        -------------------------------------
                                              W. Michael Kipphut


                                          Address:

                                          850 S. Willow
                                          -------------------------------------

                                          Tampa, Florida 33606-2943
                                          -------------------------------------

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                                                             W. Michael Kipphut



                           EXHIBIT A TO EMPLOYMENT AGREEMENT
                           ---------------------------------


         TERM:                     Two (2) years

         BASE SALARY:              $3,846.15 per week

         PERFORMANCE BONUS:        Eligible for 0 % to 100 % of base
                                   compensation based on Performance Bonus Plan
                                   for Vice President & Chief Financial Officer
                                   to be developed.

         FRINGE BENEFITS:          Eligible for standard fringe benefits for
                                   Executives.

         STOCK OPTIONS:            50,000 1996 options, vesting 1/3 per year
                                   for 3 years; 60,000 1997 performance
                                   options, vesting based on goal achievement.

         COVENANT NOT TO COMPETE:  Twelve (12) months

         NON-COMPETE PAYMENT:      $3,846.15 per week for 52 weeks


         THE COMPANY RESERVES THE RIGHT, AT ITS SOLE DISCRETION, AT SUCH TIME
OR TIMES AS IT ELECTS, TO CHANGE OR ELIMINATE BONUSES OR OTHER BENEFITS, EXCEPT
FOR THOSE BONUSES AND OTHER BENEFITS SET FORTH IN THE EMPLOYMENT AGREEMENT.

         IN WITNESS WHEREOF, the parties have executed this Exhibit A effective
as of the 6th day of March, 2000.


SYKES ENTERPRISES, INCORPORATED           EXECUTIVE
- ----------------------------------        -------------------------------------


By: /s/ David L. Grimes                   /s/ W. Michael Kipphut
   -------------------------------        -------------------------------------
                                              W. Michael Kipphut



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[SYKES LOGO]


                                November 8, 2000




Mr. W. Michael Kipphut
850 S. Willow Avenue
Tampa, Florida 33606


         Re:   LETTER AGREEMENT SETTING FORTH AMENDMENTS TO
               EMPLOYMENT AGREEMENT


 Dear Mike:

         This letter agreement sets forth certain amendments to the. Employment
Agreement, dated March 6, 2000 (the "Employment Agreement"), between you
(hereafter "Executive") and Sykes Enterprises, Incorporated, a Florida
corporation ("Sykes"). All capitalized terms set forth in this letter agreement
shall have the meanings ascribed thereto in the Employment Agreement, unless
otherwise specifically defined herein. Effective as of the date hereof, the
Employment Agreement shall be amended as follows:

         1.       BASE SALARY. Executive's base salary, as set forth on Exhibit
A to the Employment Agreement, shall be increased to $5,576.92 per week.

         2.       BONUSES. On Exhibit A to the Employment Agreement, the
language set forth under the caption entitled "PERFORMANCE BONUS" shall be
deleted and replaced with the following:

         "Eligible for 0% to 50% of base compensation based on Performance
         Bonus Plan for Vice President and Chief Financial Officer to be
         developed for each fiscal year. Executive shall be entitled to a
         minimum performance bonus of $200,000 for the fiscal year 2000,
         provided that Executive is still employed by the Company on the date
         on which the Company's audit for the fiscal year 2000 is successfully
         completed. Such performance bonus payments shall be made in accordance
         with the Company's standard policy for the payment of performance
         bonuses."

         3.       TERMINATION AFTER CHANGE OF CONTROL. A new Section 10 is
hereby added to the end of the Employment Agreement, and such Section 10 shall
read as follows:

                  "10.     Termination after Change of Control. In the event
         Executive's employment hereunder is terminated by the Company for any
         of the reasons set



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         forth in Section 6(a), (b), or (c), or by the Executive (other than
         for Good Reason, defined herein below), then this Section 10, dealing
         with Change of Control, shall have no effect, and Executive shall not
         be entitled to any Change of Control Termination Payment in such
         event. If, however, Executive's employment hereunder is terminated
         after a Change of Control (i) by the Executive for Good Reason; or
         (ii) by the Company (or any successor thereto or assignee thereof)
         other than pursuant to Section 6(a), (b), or (c), then, in that event,
         Executive shall receive (in equal installments over two years and in
         accordance with Company policy immediately prior to such termination)
         an amount to be determined by multiplying by two (2) Executive's base
         salary and actual bonus for the calendar year immediately prior to
         such termination ("Change of Control Termination Payment"). A "Change
         in Control" shall be deemed to have occurred if the event set forth in
         any one of the following paragraphs shall have occurred:

                  (i)      the following individuals cease for any reason to
         constitute a majority of the number of directors then serving:
         individuals who, immediately after the annual meeting of shareholders
         of the Company held in 2000, constituted the Board of Directors and any
         new directors (other than directors whose initial assumption of office
         is in connection with an actual or threatened election contest,
         including but not limited to a consent solicitation, relating to the
         election of directors of the Company, as such terms are used in Rule
         14a-11 of Regulation 14A under the Act) whose appointment or election
         by the Board or nomination for election by the Company's stockholders
         was approved by a vote of at least two-thirds (2/3) of the directors
         then still in office who either were directors immediately after the
         annual meeting of shareholders of the Company held in 2000 or whose
         appointment, election or nomination for election was previously so
         approved; or

                  (ii)     the stockholders of the Company approve a merger,
         consolidation or share exchange of the Company with any other
         corporation or approve the issuance of voting securities of the Company
         in connection with a merger, consolidation or share exchange of the
         Company (or any direct or indirect subsidiary of the Company) pursuant
         to applicable stock exchange requirements, other than (A) a merger,
         consolidation or share exchange which would result in the voting
         securities of the Company outstanding immediately prior to such merger,
         consolidation or share exchange continuing to represent (either by
         remaining outstanding or by being converted into the right to receive
         voting securities of the surviving entity or any parent thereof) at
         least 50 % of the combined voting power of the voting securities of the
         Company or such surviving entity or any parent thereof outstanding
         immediately after such merger, consolidation or share exchange, or (B)
         a merger, consolidation or share exchange effected to implement a
         recapitalization of the Company (or similar transaction) in which no
         Person (other than John H. Sykes) is or becomes the beneficial owner,
         directly or indirectly, of securities of the


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   11


         Company (not including in the securities beneficially owned by such
         Person any securities acquired directly from the Company or its
         Affiliates after the annual meeting of shareholders of the Company held
         in 2000 pursuant to express authorization by the Board that refers to
         this exception) representing 45 % or more of either the then
         outstanding shares of common stock of the Company or the combined
         voting power of the Company's then outstanding voting securities; or

                  (iii)    The stockholders of the Company approve a plan of
         complete liquidation or dissolution of the Company or an agreement for
         the sale or disposition by the Company of all or substantially all of
         the Company's assets (in one transaction or a series of related
         transactions within any period of 24 consecutive months), other than a
         sale or disposition by the Company of all or substantially all of the
         Company's assets to an entity at least 75 % of the combined voting
         power of the voting securities of which are owned by Persons in
         substantially the same proportions as their ownership of the Company
         immediately prior to such sale.

                  Notwithstanding the foregoing, no "Change in Control" shall
         be deemed to have occurred if there is consummated any transaction or
         series of integrated transactions immediately following which the
         record holders of the common stock of the Company immediately prior to
         such transaction or series of transactions continue to have
         substantially the same proportionate ownership in an entity that owns
         all or substantially all of the assets of the Company immediately
         following such transaction or series of transactions.

                  The Executive may terminate his own employment pursuant to
         and only after the condition of this Section 10 has occurred for Good
         Reason; and the Company expressly acknowledges and agrees that, upon
         such termination, the Executive shall be entitled to the Change of
         Control Termination Payment, as hereinafter defined, to which the
         Executive, but for such termination, would otherwise be entitled. For
         purposes of this Agreement, "Good Reason" shall mean the occurrence of
         any of the following events subsequent to a Change of Control: (i) any
         reduction of the Base Salary or any other compensation or benefits
         (other than the Performance Bonus); or (ii) any other material adverse
         change to the terms and conditions of the Executive's employment,
         including but not limited to any diminution of the Customary Duties
         (as herebelow defined).

                  Subsequent to a Change of Control, the Executive shall
         continue to hold such office and such level of authority and
         responsibility within the Company either (a) as was held immediately
         prior to such Change of Control or (b) of such scope, importance and
         influence as is customarily associated with the office held by him at
         the time of such Change of Control (hereinafter collectively referred
         to as the "Customary Duties")."


                                      -3-

   12


         4.       OTHER TERMS AND PROVISION. Except as specifically set forth
in this letter agreement, all of the terms and provisions set forth in the
Employment Agreement shall remain in full force and effect.

         If you are in agreement with the terms and conditions of this letter
agreement, please sign below to indicate your assent.

                                          Sincerely,


                                          /s/ John H. Sykes
                                          -------------------------------------
                                              John H. Sykes, Chairman of the
                                              Board of Directors



Agreed to and acknowledged this
8th day of November, 2000.

M. MICHAEL KIPPHUT


By: /s/ W. Michael Kipphut
   ---------------------------------
   W. Michael Kipphut, individually


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