EXHIBIT 16.1 ANDERSEN (Logo) Office of the Chief Accountant Securities and Exchange Commission 450 Fifth Street, N. W. Washington, D.C. 20549 April 26, 2002 Dear Sir/Madam: We have read item 4 included in the Form 8-K dated April 26, 2002, of Crawford & Company, to be filed with the Securities and Exchange Commission and are in agreement with the statements contained therein. Very truly yours, /s/ Arthur Andersen LLP