EXHIBIT 16 (ANDERSEN LOGO) ARTHUR ANDERSEN LLP May 23, 2002 225 Franklin Street Boston MA 02110-2812 Office of the Chief Accountant SECPS Letter File Tel 617 330 4000 Securities and Exchange Commission Fax 617 439 9731 Mail Stop 11-3 450 Fifth Street, N.W. www.andersen.com Washington, D.C. 20549 Dear Sir/Madam: We have read paragraphs 1, 2, 3 and 4 of Item 4 titled "Changes in Registrant's Certifying Accountant" included in the Form 8-K dated May 23, 2002 of Bright Horizons Family Solutions, Inc. to be filed with the Securities and Exchange Commission and are in agreement with the statements contained therein. Very truly yours, /s/ Arthur Andersen LLP ----------------------- Arthur Andersen LLP cc: Ms. Elizabeth Boland, Chief Financial Officer and Treasurer, Bright Horizons Family Solutions, Inc.