EXHIBIT 10.18
HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 6529200
Contract No. C9902292
FEBRUARY 23, 2000
HBO & COMPANY
INFORMATION SYSTEM AGREEMENT
THIS INFORMATION SYSTEM AGREEMENT ("AGREEMENT'), is made effective as of this
___ day of_________________, 2000 (the "Effective Date"), between HBO & COMPANY,
a wholly-owned subsidiary of McKesson HBOC, Inc. ("HBOC" or "McKessonHBOC"), a
Delaware corporation, having a principal place of business at 5995 Windward
Parkway, Alpharetta, Georgia, 30005 and IASIS HEALTHCARE, A DELAWARE CORPORATION
("Customer") of The Dover Centre, 113 Seaboard Lane, Suite A200, Franklin, TN
37067.
THE PARTIES HERETO HEREBY AGREE to all provisions set forth in the following
sections:
Included in this Agreement Yes/No
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I. General Terms and Conditions YES
II. Software License and Maintenance Terms YES
III. HBOC and Business Partner Software Special Provisions YES
IV. Equipment and Purchase Terms YES
V. Service Terms and Discount Pricing YES
VI. EC2000 Discount Pricing YES
VII. Price and Payment Summary YES
This Agreement, together with the Sections indicated above as included and all
Exhibits, Attachments and Schedules thereto, constitutes the entire agreement
and understanding between HBOC and Customer concerning the subject matter
hereof, and cancels, terminates and supersedes all prior and contemporaneous
written and oral understandings, agreements, proposals, promises and
representations of the parties respecting any and all subject matter contained
herein.
EXECUTED as of the day and date first above written,
HBO & COMPANY, A WHOLLY-OWNED
SUBSIDIARY OF MCKESSON HBOC, INC.
By: /s/ Gregory W. Hardin
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Gregory W. Hardin
Title: Account Executive
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IASIS HEALTHCARE
By: /s/ [Illegible Signature]
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Title: VP, Operations & Finance
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BILLING ADDRESS
Name:
---------------------------------
Address:
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Telephone:
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Facsimile:
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THE TERMS, CONDITIONS AND PRICING CONTAINED HEREIN ARE VALID PROVIDED
THIS AGREEMENT IS EXECUTED ON OR BEFORE FEBRUARY 29, 2000
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY CUSTOMER NO. 5999998
CONTRACT NO. C9902292
FEBRUARY 23, 2000
I. GENERAL TERMS AND CONDITIONS
1 DEFINITIONS: The following terms, as used herein and in the exhibits
hereto, shall have the following meanings:
1.1 "Active User ID" means a unique identifier, issued by
Customer, for each authorized user to access an application
or module licensed to Customer under this Information
Systems Agreement.
1.2 "Affiliates" means any entity controlling, controlled by or
under common control with Customer or HBOC, as applicable.
1.3 "Base Equipment" or "Equipment" means the items listed in
Exhibit IV-B, or if not purchased by Customer from HBOC,
Equipment certified by HBOC. Said Exhibit shall be deemed to
be amended to include any additional Equipment purchased by
Customer from HBOC or, if not purchased from HBOC, Equipment
certified by HBOC. Acquisition of additional equipment
required as a result of Software changes, modifications
or improvements (including new releases) is the responsibility
of Customer.
1.4 "Business Partner Software" means the third party Software
listed in Paragraph 3.1 of Section II delivered by HBOC to
Customer as part of the Software, and is governed by the terms
and conditions set forth in this Agreement and, if applicable,
any additional terms set forth in Section III of this
Agreement and any Exhibits thereto.
1.5 "Concurrent User" means a discrete user ID logged into the
Software.
1.6 "Contract Supplement" means a document or amendment to this
Agreement (substantially in the form attached as Exhibit II-A)
executed by the parties on or after the Effective Date and
pursuant to which Software, Equipment and/or Services may
be acquired by Customer from HBOC after the Effective Date to
be used and provided in accordance with the terms of this
Agreement.
1.7 "CPI" means Consumer Price Index, All Urban Consumers, U.S.
City Average, all items, published by the Bureau of Labor
Statistics, United States Department of Labor.
1.8 "Data Center" means the Customer Facility listed in Exhibit
I-A at which the Software is located.
1.9 "Documentation" means user guides, operating manuals, and
specifications, whether in print or machine readable media, in
effect as of the date of shipment, supplied to Customer under
this Agreement for use with the Software or any component
thereof, including all additions, updates or modifications
thereto.
1.10 "Equipment Cost" means the total amounts payable to HBOC under
Section IV, Paragraph 5.
1.11 "Equipment Installation Charges" means the amounts payable to
HBOC and to Equipment Supplier under Section IV, Paragraph 7.
1.12 "Facility" means the health facilities owned or operated by or
associated with Customer that are listed in Exhibit I-A.
Offices of physicians and other caregivers who have privileges
at a health facility listed in said Exhibit I-A are included
in Customer's Facility whether or not listed in said Exhibit
I-A.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY CUSTOMER NO. 5999998
CONTRACT NO. C9902292
FEBRUARY 23, 2000
1.13 "Generally Available" means available as a non-development
product, licensed by HBOC in the general commercial
marketplace.
1.14 "Live Date" means the date that the Software is first used in
an operational, non-test environment, utilizing actual patient
data, unless said use is delayed at Customer's request or
through no fault of HBOC, in which case the Live Date shall
mean the date specified in the implementation workplan upon
which said Software would have been available for use in a
live, operational environment but for the delay.
1.15 "Prevailing Rates" means the applicable HBOC standard rates in
effect, for Software License, Software Maintenance or a given
service, on the date that the Software License, Software
Maintenance or service is provided.
1.16 "Server" means a physical device on which Software is
installed.
1.17 "Software" means such computer programs listed in Paragraph
3.1 of Section II.
1:18 "Software Installation Date" means the date the Software is
installed on the Equipment by HBOC or by Customer with HBOC's
instruction.
1.19 "Software License" or "License" means the license granted to
Customer pursuant to this Agreement.
1.20 "Supplier(s)" mean(s) the manufacturer(s) designated in
Exhibit IV-B.l2.
2 PAYMENTS:
2.1 SUMMARY OF PAYMENTS: PAYMENT DUE DATES: Customer agrees to
pay to HBOC the fees ("Fees"), charges ("Charges") and costs
("Costs") set forth in this Agreement in accordance with the
provisions set forth herein. Unless otherwise stipulated
herein, said Fees, Charges and Costs shall be due and payable
to HBOC within thirty (30) days of the postmark date of any
invoice. Failure by Customer to make payments to HBOC which
are reasonably disputed in writing, and promptly resolved,
shall not constitute a material breach of this Agreement.
2.2 TAXES: Customer shall pay directly or, as appropriate,
reimburse HBOC for all personal property, sales, use and other
taxes (excluding taxes based upon HBOC's net income)land
license and registration fees and other assessments or charges
levied or imposed by any governmental body or agency as a
result of the execution or performance of this Agreement. In
the event Customer or the transactions contemplated by this
Agreement are (or, after the Effective Date, become) exempt
from the foregoing, Customer shall promptly provide to HBOC,
as evidence of such tax exempt status, proper exemption
certificates or other documentation acceptable to HBOC.
2.3 OUT-OF-POCKET EXPENSES: Reasonable out-of-pocket expenses
incurred by HBOC in connection with services provided pursuant
to this Agreement and as set forth in HBOC's Travel Policy
attached hereto as Exhibit I-B, including travel, lodging and
living expenses, and other reasonable out-of-pocket expenses
shall be billed to Customer by HBOC monthly. HBOC shall use
reasonable efforts to limit any out-of-pocket expenses. Upon
the reasonable request of Customer, HBOC shall provide
supporting documentation for the expenses incurred in
connection with HBOC's performance hereunder. In the event
Customer disagrees with any amount HBOC claims is owed to HBOC
by Customer, Customer will notify HBOC in accordance with
Paragraph 2 of
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY CUSTOMER NO. 5999998
CONTRACT NO. C9902292
FEBRUARY 23, 2000
Attachment I to this Agreement of such dispute and Customer
may escalate any such dispute in accordance with Paragraph 10
of this Section I.
3. PROPRIETARY RIGHTS: Customer acknowledges that the Software licensed
hereunder may be subject to copyright, and whether or not so subject,
constitutes proprietary trade secret information of HBOC, and that it
has no interest in or right to use the Software except in accordance
with the terms of this Agreement. Customer agrees that it will hold the
Software in confidence, it will not disclose or otherwise make the
Software or any part thereof available to any third party except to the
extent permitted by this Agreement, and it will take all reasonable
steps and precautions to maintain the confidentiality of the Software.
Customer further agrees as follows:
3.1 It will not use the Software at any other Data Center except
during any period of time when Customer is temporarily
prevented, due to causes beyond Customer's control, from using
the Equipment at Customer's Data Center for daily processing
operations. During such periods, Customer may use the Software
at an alternate facility, and if such use shall continue for a
period of more than thirty (30) days, Customer shall notify
HBOC of the location of such facility.
3.2 It will not remove or permit to be removed from any item
included in the Software, including any proprietary,
confidential or copyright notices, markings or legends
placed thereon by HBOC.
3.3 It will not, without the prior consent of HBOC, copy or
duplicate by any means the Software, Documentation or any item
included therein except to the extent reasonably necessary to
maintain backup or historical Documentation or to test,
implement or use the Software and, if source code is licensed
with the Software, to implement, change, modify or improve the
Software. Customer will cause all proprietary, confidential
and copyright notices, markings or legends which appear on any
item included in the Software to be placed upon each such copy
or duplication.
3.4 It will not use any information in tangible or intangible form
which has been or may be delivered or disclosed to Customer or
Customer's employees or agents by HBOC for the purpose of
reverse engineering, de-compiling, or disassembling the
Software, or creating, attempting to create, or permitting
others to create derivative works.
3.5 It will limit access to the Software (and source code, if
licensed hereunder) to only (i) employees and agents of
Customer, (ii) physicians and other caregivers with privileges
at Customer's Facility, or (iii) subject to execution of a
mutually acceptable nondisclosure agreement, third parties
sanctioned by Customer who need access thereto in order to, as
applicable, use, implement, test, audit, or modify the
Software for the sole and exclusive benefit of Customer.
3.6 Upon the termination of the Software License, Customer will
destroy or return to HBOC all tangible portions of the
Software delivered or disclosed to Customer by HBOC, together
with all copies thereof at any time made by Customer.
3.7 All changes, modifications or improvements made or developed
with regard to the Software by HBOC, whether or not made or
developed at Customer's request, shall remain the property of
HBOC and, upon delivery or disclosure to Customer, shall be
deemed to have been part of the Software as of the date of
this Agreement.
3.8 The provisions of this Paragraph shall survive the termination
of the Software License and of this Agreement.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY CUSTOMER NO. 5999998
CONTRACT NO. C9902292
FEBRUARY 23, 2000
4. CONFIDENTIALITY OF INFORMATION: Customer and HBOC acknowledge that in
the course of installing and maintaining the Software, both parties
will become familiar with proprietary or trade secret information of
the other concerning the other's business affairs, property, methods of
operation, processing system or other information, including Customer's
patient and financial data ("Confidential Information"). Customer and
HBOC hereby agree to maintain the confidentiality of this Agreement and
of such information using at least the degree of care and security as
each uses to maintain the confidentiality of its own Confidential
Information. Customer and HBOC acknowledge that their disclosure of any
of the other's Confidential information without the other's prior
written consent, which consent shall not be unreasonably withheld, may
give rise to continuing irreparable injury to the non-disclosing party,
that, therefore, will be inadequately compensable in damages at law.
Accordingly, the non-disclosing party shall be entitled to obtain
immediate injunctive relief against the breach or threatened breach by
the disclosing party of any of the foregoing undertakings, in addition
to any other legal remedies which may be available, and the disclosing
party hereby consents to the obtaining of such injunctive relief.
Neither party shall use, authorize others to use, or disclose the
Confidential Information received from the other party without the
disclosing party's prior written consent. Additionally, HBOC shall not
use, authorize to use or disclose the Confidential Information for the
purpose of developing information or statistical compilations for use
by the third parties or for any other commercial exploitation. As
between Customer and HBOC, all data disclosed, delivered or provided to
HBOC by Customer for processing in connection with this Agreement,
shall be deemed to be the exclusive property of Customer. In no event
shall HBOC claim any ownership rights with respect to such data.
Customer fully reserves its rights to retrieve, transport and deliver
to third parties the data provided to HBOC by and all manipulations of
such data. HBOC shall promptly deliver all such data to Customer or its
designee upon Customer's written request and HBOC shall not delay,
hinder or impede Customer's exercise of such powers, notwithstanding
the pendency of any dispute between Customer and HBOC with respect to
Customer's justification to so act or the pendency of any other dispute
between the parties. Nothing in this Agreement shall operate as an
obstacle to Customer's right to retrieve or place such data with a
third party for the provision of data processing services to Customer.
Moreover, HBOC hereby waives any and all statutory and common law liens
it may now or hereafter have with respect to ownership of such data.
Information shall not be considered confidential under this Paragraph 4
that: (i) is publicly known prior to or after disclosure hereunder
other than through acts or omissions attributable to the recipient or
its employees or representatives; (ii) as demonstrated by prior written
records, is already known to the recipient at the time of disclosure
hereunder; (iii) is disclosed in good faith to the recipient by a third
party having a lawful right to do so; or (iv) is the subject of written
consent of the party which supplied such information authorizing
disclosure.
5. GENERAL WARRANTIES AND EXCLUSION OF IMPLIED WARRANTIES:
5.1 AUTHORITY WARRANTY: HBOC warrants that it is a corporation
duly organized, validly existing and in good standing under
the laws of the State of Delaware, and has the full and
unrestricted power and authority to execute and deliver this
Agreement and to carry out the transactions contemplated
hereby.
5.2 SERVICE WARRANTY: HBOC warrants that all services provided by
HBOC under this Agreement shall be performed by qualified
personnel in a good and workmanlike manner. Upon reasonable
request by Customer, HBOC shall replace any service personnel
assigned to Customer as soon as practically possible.
5.3 REMEDIES: So long as Customer notifies HBOC in writing of a
breach of any of the foregoing warranties or any other
warranties contained in this Agreement, HBOC will use
reasonable efforts to confirm the existence of and correct the
nonconformity.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
February 23, 2000
5.4 WARRANTY LIMITATIONS: CUSTOMER'S RIGHT TO ENFORCE THE
FOREGOING WARRANTIES AND THE WARRANTIES CONTAINED ELSEWHERE IN
THIS AGREEMENT MAY BE SUSPENDED BY HBOC IN ITS SOLE
DISCRETION, IF THE SOFTWARE IS USED IN ANY MANNER IN VIOLATION
OF THE PROVISIONS OF THIS AGREEMENT. THE WARRANTIES HEREIN SET
FORTH ARE MADE TO AND FOR THE BENEFIT OF CUSTOMER ONLY. EXCEPT
AS EXPRESSLY SET FORTH IN THIS AGREEMENT, HBOC MAKES NO OTHER
WARRANTY OF ANY KIND WHATEVER, EXPRESS OR IMPLIED, AND ALL
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY DISCLAIMED BY HBOC AND EXCLUDED
FROM THIS AGREEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE
PROVIDED BY HBOC, ITS AGENTS OR EMPLOYEES WILL CREATE ANY
WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE WARRANTIES
EXPRESSLY PROVIDED IN THIS AGREEMENT.
6. SOFTWARE TESTING: The Software Testing Period ("STP") means the time
period during which the Software listed in Paragraph 3.1 of Section II
shall be subject to testing by Customer. The STP shall commence on the
Software delivery date and end forty-five (45) days after the Live
Date, at which time the STP shall be deemed to have been terminated
unless HBOC has received written notice of noncompliance from Customer.
In the event HBOC has received a notice of noncompliance before the end
of said forty-five (45) day period, the STP shall continue on a
day-by-day basis until the Software performs in accordance with the
Documentation and Customer has had a reasonable period of time to test
said corrections. The notice of noncompliance as described herein shall
be prepared by Customer and shall include a written, reasonably
detailed description of each deviation of the Software from the
Documentation.
7. LIABILITY LIMITATION: Except (i) with respect to HBOC's obligations
under Paragraph 8 of this Section I, or (ii) in the event of personal
injury or property damage not a result of performance of the Software,
HBOC's CUMULATIVE LIABILITY TO CUSTOMER FOR FAILURE TO CORRECT A
NONCONFORMITY AND ANY OTHER BREACH OF THIS AGREEMENT FOR ANY AND ALL
CLAIMS, REGARDLESS OF THE FORM OF ACTION, RELATING TO THE USE OF OR THE
INABILITY TO USE THE DEFECTIVE SOFTWARE SHALL NOT EXCEED THE TOTAL
AMOUNT OF THE LICENSE FEE PAID BY CUSTOMER TO HBOC FOR SAID DEFECTIVE
SOFTWARE, AND ANY OTHER SOFTWARE REASONABLY RENDERED INEFFECTIVE AS THE
RESULT OF SAID DEFECT; PROVIDED, HOWEVER, THAT FOR A PERIOD OF ONE (1)
YEAR AFTER THE LIVE DATE, SAID AMOUNT SHALL BE THE TOTAL OF ALL FEES,
COSTS, AND CHARGES PAID BY CUSTOMER RELATED TO DEFECTIVE SOFTWARE TO
HBOC UNDER THIS AGREEMENT. UNDER NO CIRCUMSTANCES SHALL HBOC HAVE ANY
LIABILITY TO CUSTOMER FOR ANY CONSEQUENTIAL, EXEMPLARY, INCIDENTAL,
INDIRECT OR SPECIAL DAMAGES OR COSTS, INCLUDING, BUT NOT LIMITED TO,
LOST PROFITS OR LOSS OF GOODWILL, RESULTING FROM ANY VIOLATION OF THIS
AGREEMENT EVEN IF HBOC HAS BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF
THE POSSIBILITY THEREOF. Customer acknowledges that the foregoing
limitations of liability and remedies represent bargained for
allocations of risk, and that HBOC's Fees, Charges, and Costs hereunder
represent the allocations of such risk.
8. INDEMNIFICATION: Notwithstanding the provisions of Paragraph 7 of this
Section I, HBOC agrees to indemnify, defend and hold harmless Customer
from and against any claim asserted or suit or proceeding brought
against Customer alleging that any Software infringes a patent,
trademark, copyright or trade secret of a third-party, provided HBOC is
given prompt written notice of, and full and complete authority,
information and assistance in the defense of, such claim, suit or
proceeding. HBOC shall not be responsible for the cost of any
settlement of any such claim, suit or proceeding made without the
written consent of HBOC. In addition, and at the
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
option and expense of HBOC, HBOC may, at any time after any such claim
has been asserted, and shall, in the event any Software is held to
constitute an infringement, and in the event such infringement causes a
material adverse disruption to Customer's operations within a
reasonable period of time, not to exceed fifteen (15) business days,
either procure for Customer the right to continue using that Software,
or replace or modify that Software so that it becomes non-infringing,
provided that such replacement or modified Software has the same
functional characteristics as the infringing Software, or, if the prior
two remedies are commercially impractical, refund to Customer all Fees,
Costs, and Charges paid by Customer to HBOC for that Software and any
other Software reasonably rendered ineffective as the result of said
infringement. Customer may engage its own counsel, at its own expense,
to advise Customer in connection with any such claim, suit or
proceeding. HBOC shall not be liable to Customer under the terms of
this Paragraph or otherwise if any infringement or claim is based upon
the use of any Software in violation of the Software License, or in
combination with any software other than programs licensed by HBOC to
Customer for such use, or arises from a Software customization
performed by HBOC for Customer based upon Customer's ideas, designs, or
specifications. In the event HBOC elects not to defend any such claim,
Customer shall have the option, but not the duty, to reasonably settle
or defend the claim at its cost, and HBOC shall indemnify Customer for
such settlement or any damages finally awarded attributable to such
claim, reasonable cost and expenses (including cost of investigation
and legal fees and expenses) and interest on recoverable funds
advanced. The foregoing provisions state the full extent of HBOC's
responsibility with respect to the indemnity set forth herein.
9. SPECIAL PROVISIONS FOR HBOC AND BUSINESS PARTNER SOFTWARE: Business
Partner Software sublicensed or distributed by HBOC to Customer, if
any, is identified in Paragraph 3.1 of Sections II and/or VI-A or VIII,
as applicable. To the extent that the terms or conditions under which
HBOC sublicenses or distributes any such software to Customer differ
from the terms and conditions otherwise stated in this Agreement, said
differences are stated in Section III or in shrinkwrap agreements
provided with such software and such differences shall control. In the
event that HBOC can reasonably demonstrate the need to replace or
substitute any Business Partner Software, the parties agree to
negotiate in good faith as to the terms and conditions for Customer to
obtain reasonably comparable software or to retain the Business Partner
Software initially licensed.
10. DISPUTE RESOLUTION: In the event that a dispute arises between HBOC and
Customer with respect to any matter under this Agreement, either party
may escalate any such dispute as follows:
Time Period from
Customer HBOC Notice of Dispute
-------- ------------------------------ -----------------
Project Manager/Account
Executive 15 days
Software Business Unit
Senior Customer Services 10 days
V.P. for Software Business Unit 10 days
In the event that such a dispute involves a Software or module which is
wholly inoperative and unavailable for use by Customer after the Live
Date for such Software or module, the same procedure set forth above
may be followed except that all Time Periods shall be twenty-four (24)
hours.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
11. TERMINATION:
11.1 CONDITIONS FOR TERMINATION: If either party shall commit a
material breach of any term or condition of this Agreement,
and if said party shall fail to cure, or make substantial
progress to cure, any such breach within forty-five (45) days
after written notice of such breach is given by the
non-breaching party, then the non-breaching party shall be
entitled, after giving notice hereunder, to terminate this
Agreement. All notices relating to termination or default
under this Agreement shall be in writing and delivered by
certified mail return receipt requested, to the address of
Customer's CEO, CIO and CFO specified above (addressed in the
case of HBOC to the attention of its General Counsel and V.P.
for Software Business Unit) or specified by such party in
accordance with this Paragraph 11. HBOC's failure to remedy
any material nonconformance during the STP within a reasonable
period of time following notice of the nonconformance by
Customer shall constitute a material breach of this Agreement.
11.2 ORDERLY TRANSITION: For a period of twelve (12) months from
termination of this Agreement for any reason whatsoever,
Customer shall retain a license to utilize the Software in
accordance with all terms and conditions of this Agreement,
including, but not limited to, Customer's payment obligations
to HBOC. HBOC shall cooperate in a timely manner in all
respects with Customer so as to ensure an orderly transition,
including, upon Customer's written request, assistance in
converting files, to a new operating system and/or a new
equipment/software vendor. Customer agrees to compensate HBOC
for such services at HBOC's Prevailing Rates.
12. NOTICES: All notices required or permitted under the Agreement shall be
in writing and sent to the other party at the address specified below
or to such other address as either party may substitute from time to
time by written notice to the other and shall be deemed validly given
upon receipt of such notice given by mail, postage prepaid, or personal
or courier delivery to:
HBOC Customer
---- --------
HBO & Company IASIS Healthcare
5995 Windward Parkway The Dover Centre
Alpharetta, Georgia 30005 113 Seaboard Lane, Suite A200
Attn: General Counsel Franklin, TN 37067
Attn: Frank Coye, General Counsel
13. ACCESS TO BOOKS AND RECORDS: If the value or cost of services rendered
to Customer pursuant to this Agreement is Ten Thousand Dollars
($10,000) or more over a twelve-month period, HBOC agrees as follows:
Until the expiration of four (4) years after the furnishing of such
services HBOC and Customer agree to make available upon the written
request of the Secretary of Health and Human Services or the
Comptroller General, or their representatives, this Agreement and such
books, documents and records as may be necessary to verify the nature
and extent of the costs of the services rendered hereunder to the full
extent required by the Health Care Financing Administration
implementing Section 952 of the Omnibus Reconciliation Act of 1980,
codified at 42 U.S.C. Section 1395x(v)(1)(e), or by any other
applicable federal or state authority. If any services are performed by
way of subcontract with another organization and the value or cost of
such subcontracted services is Ten Thousand Dollars ($10,000) or more
over a twelve-month period, such subcontract shall contain and HBOC
shall enforce a clause to the same effect as set forth in the first
sentence of this Paragraph. The availability of HBOC's books, documents
and records shall be subject at all times to all applicable legal
requirements, including without limitation, such criteria and
procedures for seeking and obtaining access that may be promulgated by
the Secretary by regulation. The provisions of this Paragraph shall
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
survive expiration or other termination of this Agreement, regardless
of the cause of such termination.
14. NON-RECRUITMENT: NON-SOLICITATION OF EMPLOYEES: HBOC and Customer
recognize and acknowledge that employees who are engaged in electronic
data processing activities possess special, unique and extraordinary
technical talents which are in great demand in the present economy and
further recognize and acknowledge that each party has incurred
substantial expense in recruiting and training such employees and would
incur even greater expense if required to replace any such employee.
Therefore, both parties agree not to recruit or employ, either directly
or indirectly, a present employee of the other party during the term of
this Agreement and one (1) year after without the other party's prior
written consent.
15. MISCELLANEOUS:
15.1 LAW: This Agreement shall be governed by and construed in
accordance with the laws in the state in which the Customer is
located, exclusive of its rules governing choice of law and
conflict of laws. Any action of any kind arising out of or in
any way connected with this Agreement must be commenced within
one (1) year of the date upon which the cause of action
accrued or, if one (1) year is shorter than the minimum period
allowed by law, then the minimum period allowed by law.
15.2 HEADINGS: The headings of the several sections and paragraphs
of this Agreement are for convenience only and shall not be
construed to be a part of this Agreement.
15.3 ASSIGNMENT: Except as otherwise expressly set forth below,
Customer shall not assign this Agreement or any license
granted hereunder without the prior written consent of HBOC,
which consent shall not be unreasonably withheld or delayed.
Customer may assign this Agreement, together with any license
granted hereunder, to any Affiliate or any entity resulting
from the sale, combination or transfer of all or substantially
all of the assets or capital stock, or from any other
corporate form of reorganization, provided the assignment is
not to a competitor of HBOC. Upon any permitted assignment of
this Agreement, Customer shall not incur any transfer fees
other than such fees as may be required for any expanded or
additional licenses, equipment, or services necessary for as a
result of such assignment. HBOC may, upon notice to Customer,
assign this Agreement to any Affiliate or any entity resulting
from the sale, combination or transfer of all or substantially
all of the assets or capital stock, or from any other
corporate form of reorganization by or of HBOC. Subject to all
of the terms and conditions hereof, this Agreement inures to
the benefit of and is binding upon the parties hereto and
their successors and assigns.
15.3.1 Partial Assignment and Separation of Customer's
Facilities: Upon the assignment, sale, dissolution,
disaffiliation or similar exit or separation from
Customer of any Facility using Software subject to a
license granted under this. Agreement
("Separation"), the license granted hereunder shall
be retained by Customer and will not transfer to said
Facility. Upon the date of Separation, and said
Facility will have only limited use rights to such
license pursuant to Section 11.2 ("Orderly
Transition"). In the event that said Facility desires
to retain a Software license of a scope sufficient
for said Facility's normal business uses, nothing
herein shall act to prevent said Facility from
obtaining such a license from HBOC at HBOC's
then-prevailing rate. In any event, said Facility
shall be responsible for the payment at HBOC's
then-prevailing rates for any HBOC services that may
be required to either effect the Orderly Transition
or to implement such a new license.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY CUSTOMER NO. 5999998
CONTRACT NO. C9902292
FEBRUARY 23, 2000
15.4 FORBEARANCE: The exercise or non-exercise of any right granted
to HBOC or to Customer under the terms of this Paragraph or
under any other provisions of this Agreement shall not operate
as a waiver of any right which may subsequently accrue to HBOC
or Customer under any provision of this Agreement and shall
not preclude the exercise by HBOC or Customer of any other
rights or remedies which either HBOC or Customer may have in
law or equity or under the terms of this Agreement.
15.5 LATER AMENDMENTS CONTROL: To the extent that the terms and
conditions of the Exhibits, Attachments and Schedules hereto
or Exhibits, Attachments and/or Schedules to subsequent
amendments ("Subsequent Terms") differ from those herein,
those Subsequent Terms shall control the interpretation and
any conflict resolution thereof. Pre-printed terms and
conditions on or attached to Customer purchase orders shall be
of no force or effect.
15.6 AMENDMENT: ELECTRONIC ORDERS : No representation or promise
hereafter made by a party, nor any modification or amendment
of this Agreement, shall be binding upon either party unless
in writing and signed by Customer and accepted in writing by
an authorized agent of HBOC at Alpharetta, Georgia. Customer
agrees not to contest the enforceability or validity of any
order placed after the Effective Date through HBOC's Web site
secure areas, so long as Customer has entered a valid user ID
and password. All orders placed by Customer using Customer's
user ID and password shall, for purposes of this Agreement, be
deemed to be in writing signed by Customer and will be binding
and admissible as between HBOC and Customer to the same extent
and under the same conditions as the terms and conditions set
forth herein. Customer shall be responsible for the security
of Customer's user ID and password, and Customer shall have
the ability to modify its password at any time.
15.7 RELATIONSHIP BETWEEN PARTIES : HBOC and Customer are
independent principals in all relationships and actions under
and contemplated by this Agreement. This Agreement shall not
be construed to create any employment, partnership, joint
venture, or agency relationship between the parties or to
authorize Customer to enter into any commitment or agreement
binding HBOC, including, but not limited to, the offering or
extension by Customer of any representation, warranty,
guarantee, or other commitment on behalf of HBOC.
15.8 FORCE MAJEURE: Neither party shall be liable to the other for
any delay or failure to perform due to causes beyond its
reasonable control; provided, however, that for any force
majeure condition extending for a period of more than thirty
(30) days, the party not claiming the existence of the force
majeure condition shall have the right to terminate this
Agreement without further obligation for future liabilities,
provided that the other party's force majeure condition has
materially adversely affected the non-party not claiming the
force majeure existence.
15.9 SURVIVAL OF CERTAIN OBLIGATIONS: After expiration or
termination of this Agreement, all provisions relating to
payment shall survive until completion of required payments.
In addition to those provisions which specifically provide for
survival beyond expiration or termination, all provisions
contained in this Section and all provisions, if any,
regarding indemnification, warranty, limitations of liability,
and confidentiality and/or protection of proprietary rights
and trade secrets shall survive indefinitely or until the
expiration of the time period specified elsewhere in this
Agreement with respect to the provision in question.
15.10 PARTIAL INVALIDITY: In the event any provision of this
Agreement is held illegal, void or unenforceable, to any
extent, in whole or in part, as to any situation or person,
the
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY CUSTOMER NO. 5999998
CONTRACT NO. C9902292
FEBRUARY 23, 2000
balance shall remain in effect and the provision in question
shall remain in effect as to all other persons or situations,
as the case may be.
15.11 PUBLICATION PERMISSION: Customer's execution of this Agreement
shall signify its approval for HBOC to release
non-confidential information including Customer name, location
and business relationship in standard news releases and HBOC
publications. Notwithstanding the foregoing, HBOC shall not
produce or distribute any such materials without Customer's
review and approval of same.
15.12 COUNTERPARTS: FACSIMILE: This Agreement may be executed in one
or more counterparts, each of which shall be deemed an
original, but all of which together will constitute one and
the same instrument. All executable copies of the Agreement
transmitted by facsimile, for purposes of this Agreement, will
be binding and admissible as between HBOC and Customer to the
same extent and under the same conditions as the terms and
conditions set forth herein.
15.13 RELOCATION OF DATA CENTER. In the event that Customer desires
to relocate its Data Center from its current location,
Customer shall be responsible for any additional Fees, Costs,
or Charges associated with such relocation.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
February 23, 2000
EXHIBIT I-A
CUSTOMER'S FACILITY(IES)
HOSPITAL AHA NUMBER ADDRESS CITY ST ZIP
- ---------------------------------- ---------- ----------------- ----------- -- -----
Iasis Healthcare Corporate Offices 5999998 The Dover Centre, Nashville TN 37067
113 Seaboard Lane
- --------------------------------------------------------------------------------------------------------------
Davis Hospital 6870100 1600 W. Antelope Dr. Layton UT 84041
- --------------------------------------------------------------------------------------------------------------
Jordan Valley Hospital 6870300 3580 W. 9000 South West Jordan UT 84088
- --------------------------------------------------------------------------------------------------------------
Memorial Hospital of Tampa 6391090 2901 Swann Avenue Tampa FL 33609
- --------------------------------------------------------------------------------------------------------------
Mesa General Hospital 6860162 515 North Mesa Dr. Mesa AZ 85201
- --------------------------------------------------------------------------------------------------------------
Mid-Jefferson Hospital 6742595 Hwy. 365 & 27th St. Nederland TX 77627
- --------------------------------------------------------------------------------------------------------------
Odessa Regional Hospital 6742665 520 East 6th Street Odessa TX 79760
- --------------------------------------------------------------------------------------------------------------
Palms of Pasadena Hospital 6390935 1501 Pasadena Ave. St. Petersburg FL 33707
- --------------------------------------------------------------------------------------------------------------
Park Place Medical Center 6742849 3050 39th Street Port Arthur TX 77642
- --------------------------------------------------------------------------------------------------------------
Pioneer Valley Hospital 6870075 3460 S. Pioneer Pwy West Valley UT 84120
- --------------------------------------------------------------------------------------------------------------
Rocky Mountain Medical Center 6870036 2500 South State Salt Lake City UT 84115
- --------------------------------------------------------------------------------------------------------------
Salt Lake Regional Hospital 6870270 1050 E. Salt Lake City UT 84102
South Temple
- --------------------------------------------------------------------------------------------------------------
Southwestern General Hospital 6743135 7400 Barlite Blvd. San Antonio TX 78224
- --------------------------------------------------------------------------------------------------------------
St. Luke's Medical Center* 6860290 1800 E. Van Buren Phoenix AZ 85006
- --------------------------------------------------------------------------------------------------------------
Tempe St. Luke's Hospital 6860390 1500 South Mill Ave. Tempe AZ 85281
- --------------------------------------------------------------------------------------------------------------
Town & Country Hospital 6391097 6001 Webb Road Tampa FL 33615
- --------------------------------------------------------------------------------------------------------------
* Location of Customer's Data Center as of the Effective Date
(NOTE: It is not necessary to list offices of physicians and other caregivers
who have privileges at a health care facility identified above.)
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
EXHIBIT I-B
2000 HBOC CORPORATE TRAVEL POLICY
TRAVEL POLICY, PROCEDURES, AND EXPENSE REIMBURSEMENT GUIDELINES
I. STATEMENT OF PURPOSE: This document establishes policies governing the
reimbursement of travel and entertainment expenses incurred during the
conduct of company business. It is company policy to reimburse employee
ordinary, necessary and reasonable travel expenses when directly
connected with, or pertaining to the transaction of company business.
Employees are expected to exercise prudent business judgment regarding
expenses covered by this policy. When submitting expense reports to
claim reimbursement, employees are expected to neither gain nor lose
financially.
Specific business units may, at their discretion, impose greater
control than required by this policy, but never less.
II. RESPONSIBILITIES AND ENFORCEMENT:
COMPANY EMPLOYEES who incur travel and entertainment expenses are
primarily responsible for complying with this policy. The expense
report is to be submitted weekly to the employee's manager. HBO &
COMPANY WILL REIMBURSE EMPLOYEES FOR AUTHORIZED AND APPROVED BUSINESS
TRAVEL AND ENTERTAINMENT EXPENSES WHICH ARE RECEIVED IN ACCOUNTS
PAYABLE WITHIN 90 DAYS OF THE EXPENSE DATE. ANY BUSINESS TRAVEL AND
ENTERTAINMENT EXPENSES OVER 90 DAYS OLD WILL NOT BE REIMBURSED BY
ACCOUNTS PAYABLE. As computer connectivity allows, employees must use
the Business Control System (BCS) for preparation of electronic expense
reports. The management review procedures for BCS expense reports are
the same as manual expense reports. Employees submitting expenses that
are not in compliance with this policy risk delayed, partial or
forfeited reimbursement. Cases of significant abuse may result in
disciplinary action, including employee termination.
MANAGEMENT LEVELS with pre-established approval authority are
responsible for assuring that all policies detailed herein, as well as
applicable business unit policies, have been adhered to prior to
approving employee expense reports. Any deviations must be explained on
the expense report with the approval of the reviewer noted; these
expense reports nevertheless risk delayed, partial or forfeited
reimbursement as a result of the accounts payable travel audit.
THE ACCOUNTS PAYABLE DEPARTMENT is responsible for ensuring that any
expenses reimbursed or paid for by the company are in compliance with
the Corporate Travel Policy. Any questions or concerns regarding this
travel policy or the company's travel management program should be
addressed to the CORPORATE TRAVEL MANAGER, Ron Powell, at 770/698-1530.
Expenses shall be paid promptly if reported on schedule, which is no
later than 12:00 p.m. on Wednesday, following the preceding week. All
employees are encouraged to use the direct deposit program through
Accounts Payable for expense report reimbursement.
III. EXPENSES NOT PAID BY THE COMPANY: The following list is given as a
guide and is not necessarily a complete list:
1. Airlines or other travel insurance
2. Babysitter fees
3. Barbers and hairdressers
4. Kennel cost for dogs and other pets
5. Golf fees (except when part of customer entertainment), golf
bags and other sporting equipment or events
6. Annual premiums for personal property insurance and the annual
card fee for any
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
charge card, except the Corporate American Express Card
7. Any airline ticket for Company business, whether corporate or
group travel, not arranged by WORLDTRAVEL PARTNERS
8. Any unauthorized first class travel (authorization must be
approved by the Chief Financial Officer). The difference
between the first class fare and very lowest available fare at
the time of ticketing will be paid for by the employee
9. Hotel "No Show" bills
10. Airline club fees
11. Suitcases, fountain pens, automatic pencils, desk lamps,
pocket calculators, etc.
12. Car wash for employee-owned cars
13. Theft of personal items while on business travel
14. Doctor bills, prescriptions or other medical services
15. Traffic and parking violations
16. Formal dinner clothes
17. Expenses for transportation to a hotel in connection with
attending a company sponsored dinner, except as authorized
18. Toiletry articles such as toothbrush/paste and deodorant
19. In-room movie charges
20. Laundry for business trips not exceeding five nights
21. Health club fees
22. Lost Ticket Applications
23. Clothing for an employee
IV. TRAVEL DEPARTMENT
HOURS OF OPERATION:
Monday - Friday 8:30 AM to 8:00 PM Eastern Standard Time
Travel department is closed in observance of all HBO & Company
Holidays.
CONTACT NUMBERS:
RESERVATIONS: 1-888-HBOC TVL
Atlanta Fax 1-770-668-5468
Charlotte Fax 1-704-549-7304
Scottsdale Fax 1-602-596-4334
San Mateo Fax 1-415-572-0822
Longwood Fax 1-407-332-6883
E-Mail WTPTV_DA or
Internet: Travel.Department@HBOC.com
(NON RESERVATION REQUESTS ONLY)
EMERGENCY VIT CODE 15H
TRAVEL ARRANGEMENTS: All travel arrangements (to include airline,
lodging, rental car, etc.) must be arranged through WorldTravel
Partners. Tickets not issued by WorldTravel Partners will not be
reimbursed. The choice of transportation should be based on the most
efficient use of an employee's time and cost to the Company. Negotiated
discounts resulting in savings to the Company can be initiated and the
cost-effectiveness of the agency can be monitored only if all company
travel is conducted through this agency.
A. AIR TRAVEL - All business air travel will be the lowest cost
available airfare, short of endangering the reason for the
trip. The guidelines surrounding our travel policy are as
follows:
The lowest available airfare, regardless of penalties or
restriction, must be utilized by anyone traveling at the
expense of HBOC. Travel which is being billed to a customer
will
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
be handled on a case by case basis where the usage of
non-refundable tickets applies. Any tickets being requested
within 7 days of travel require Senior V.P. approval before
the ticket can be issued by the Travel Department.
Employees traveling between HBOC offices must have VP approval
prior the travel department releasing a ticket. Video
conferencing should be used in lieu of travel between HOC
offices. Any trip taken to the corporate office, or a regional
office, may have the opportunity to be mapped. The WTP
reservationist can assist you with the current requirements
for mapping. The employee will be reimbursed for both tickets
even thought the second trip may not take place for
several months. If you have questions about mapping, please
refer to section 6 of this handbook.
WORLDTRAVEL PARTNERS will be guided by policy and will
automatically confirm the lowest airfare available on the
requested routing. WTP will check all flights one and a half
hours before and one and a half hours after the originally
requested arrival, for the lowest available airfare add advise
the traveler of the lowest fare options. The responsibility of
the Corporate Travel Manager is to ensure that employees are
spending the Company's travel funds as efficiently as possible
while complying with Company policy as defined by the
Executive Operation Committee.
Accordingly, the Travel Manager, using good business judgment,
may challenge and disallow, as appropriate, any travel expense
that does not comply with Company policy. Examples of expenses
that would be challenged and disallowed follow: an employee
does not opt to take the lowest airfare or stay in one of the
Company's preferred hotels. In these cases, the employee would
be advised that his/her reservations were being changed in
order to comply with the Company policy and the ticket, or
reservation would be issued accordingly.
PREXPENSING TICKETS:
The number of airline tickets being expensed prior to the trip
taking place has increased substantially. Realizing that the
airlines do not allow travelers to remove the passenger
receipt prior to travel, employees have been submitting
photo-copies of airline receipts in order to have these
expenses paid whenever a ticket needed to be purchased in
advance to obtain the lowest possible fare. This leaves the
opportunity for Accounts Payable to reimburse for the same
airline ticket twice; once for the photo-copy of the ticket
which is submitted prior to travel, and the second time if the
original airline ticket is submitted for reimbursement after
the trip is completed.
AIRLINE TICKETS WHICH ARE EXPENSED PRIOR TO THE TRIP TAKING
PLACE WILL NO LONGER BE PAID BY THE ACCOUNTS PAYABLE
DEPARTMENT UNLESS THE FOLLOWING CRITERIA HAVE BEEN MET.
Only airline tickets for travel at least 3 weeks in advance of
the ticket purchase date will be allowed to be expensed prior
to taking the trip. Example: a ticket purchased on May 1st
would not be allowed to be reimbursed unless travel was for
after May 21st.
The employee should print "Ticket Being Pre-Expensed" on the
original passenger receipt of the airline ticket that they are
trying to pre-expense, sign the receipt, and make a copy of
the passenger receipt for their expense report. Make sure to
print the above information on the original passenger receipt
prior to making a photo-copy of the passenger receipt of the
ticket. The photo-copy should then be attached to the expense
report to be reimbursed.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
The original passenger receipt, should be submitted as part of
the receipt documentation after the trip has been completed,
and a miscellaneous note should be added to the expense report
indicating that the airline ticket had been previously
expensed. THE EMPLOYEE SHOULD NOT EXPENSE THE AIRLINE CHARGE
AGAIN, unless the ticket was previously expensed to the A/R
Travel Account as referenced in Section 6 of the 1996
Travelers Handbook.
It is imperative that the above procedure be followed in order
for an employee to be reimbursed for a ticket purchased over
three weeks in advance. Any tickets which are submitted for
reimbursement without the proper documentation, or within 3
weeks of departure will be returned to the employee.
TICKET DELIVERY:
All tickets must be issued by the travel department. Tickets
not issued by the department will be kicked out and subject to
short payby accounts payable.
There are several methods of delivery.
- Pickup at a branch office, located in one of our five
on site locations
- Delivered via satellite ticket printer in twelve of
our outlying offices
- Fedexed to home based travelers and remote offices
- Electronic tickets or prepaid tickets at airport
locations
No tickets should be picked up at the airline counter unless
it is a prepaid ticket, Electronic ticket or you are advised
to do so by the travel department.
PAYMENT AND DOCUMENTATION. All airline tickets must be charged
to a credit card, and will NOT be billed to a company paid
account. The employee has the option of having and
HBOC-sponsored Corporate American Express Card issued in
his/her name or using his/her own personal credit card. In
order for employees to obtain reimbursement, airfare charges
must be documented on an expense report with the original
passenger coupon of the airline ticket. In addition, employees
will be required to submit the airline itinerary issued by the
Travel Department as part of their expense report
documentation.
Note 1: Employees should only use airline tickets issued
under their own name. The Company does not encourage
employees to use other employees' tickets, and cannot
be held responsible for employees who fail to follow
this policy.
Note 2: Employees will have the option of having Accounts
Payable directly pay American Express for business
airline charges made to their Corporate American
Express Card. For more information, please call Sue
Priest at the corporate office at ext.1845.
B. CORPORATE AMERICAN EXPRESS CARD. Any employee who incurs
business-related travel and entertainment expenses has the
option to be issued a company sponsored charge card.
Applications are available from the Corporate Travel
Department. This card should be used to pay for
business-related airfare, hotels, meals, car rentals and
in-town expenses.
The Corporate American Express Card will be in the name of the
employee, and the employee will have full liability for
payment of charges against his/her card. The employee must
keep payments current as explained in the charge card
agreement.
AMERICAN EXPRESS CUSTOMER SERVICE HOTLINE: 1-800-528-2122.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
C. LODGING. The Company will pay only actual room rental costs
supported by the hotel bill for each day that lodging away
from home is required for business reasons. The Company has
compiled a Corporate Hotel Directory listing authorized
lodging facilities near each office or frequently traveled
location. The Corporate Hotel Directory is located in section
4 of this handbook. Hereafter, the standard hotel will be
Marriott Courtyard-type lodging for all business-related
travel. Every effort should be made to utilize these hotels as
they have been selected to offer our travelers a balance of
service and overall value.
CANCELLATION. All rooms will be guaranteed for late arrival.
Employees must cancel the room reservation by 6:00 p.m. on the
day of arrival to avoid a "NO SHOW" charge. Cancellations may
be made by calling World Travel Partners. If the cancellation
is made directly with the hotel, employees should request and
retain a "cancellation number" as documentation of the
transaction. "NO-SHOW" charges are not reimbursable.
D. CAR RENTALS. Cars should be rented by employees only when
other means of transportation are unavailable, more costly,
or impractical. The use of a rental car must be justified as a
business need and not as a matter of personal convenience. The
use of intermediate or full-size cars is acceptable only when
two or more employees are traveling together and sharing the
rental car, or when it is necessary to have a larger vehicle
for carrying clients or equipment.
All car rentals must be with the company's primary vendor:
Avis, Discount I.D.#A445800 or with the Company secondary
vendor: National Rent a Car, Discount I.D.#5400602.
Rates for Mid-size car and unlimited mileage:
AVIS $39.00 PER DAY-NATIONAL $39.00 PER DAY
Supplemental Charges may apply in the following cities:
Chicago, Baltimore, Boston, Philadelphia, New York, Washington
CAR RENTAL INSURANCE: For rentals within the continental
United States, do not accept the Loss/Damage coverage or
Liability coverage as it is provided as part of our contract
rate with Avis and National. In the event a rental is not
available through AVIS and National and you utilize the
services of another vendor, or for a rental outside of the
continental U.S., the Loss/Damage coverage and Liability
coverage should be accepted. Following these procedures will
protect you and the Company from full replacement and
liability charges that would be assessed on your credit card
should an accident occur.
NOTE: If you are involved in an accident when renting a car on
company business, obtain a police report if necessary, and
complete the accident report from the car rental company
attached to your rental agreement. Call the car rental vendor
to replace the car if necessary, or for any further assistance
you may need.
NOTE:
i. For personal loss due to theft involving a rental
car, the Company will not replace, nor provide
reimbursement for these items. It is suggested that
the employee have these items covered under their
Homeowner's Policy.
ii. Employees are encouraged to refuel rental cars prior
to returning them to the vendor. This practice can
save as much as 50% of the gasoline cost. In the
event the employee is unable to refuel the rental car
prior to returning it, the
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
maximum reimbursable amount for a fuel surcharge will
be $20. Any amount over $20 will not be reimbursed
and will be at the employees expense.
iii. When it is absolutely necessary to rent a car in one
city and drop the car off in another city, the
Company will reimburse this expense up to $60.
E. OTHER TRANSPORTATION
PERSONAL CAR - The Company prefers travel through use of
public transportation, but an employee's automobile should be
used when other transportation is unavailable or economy can
be realized. The Company will reimburse the employee at the
rate of .31 cents per mile over and above the normal commute,
plus parking and tolls, for authorized business use of
personal cars. The normal commute includes an employee's drive
to his/her office, or FM site, if located in the same city in
which the employee resides.
For personal car use to/from the airport, the mileage
reimbursement should be calculated from the employee's
starting point (home or office) to the airport. The mileage
allowance covers all auto costs (e.g., gasoline, repairs,
insurance, etc.) other than parking and tolls. Accordingly,
any and all claims related to an automobile accident involving
an employee on Company business using his/her personal
automobile are the responsibility of the employee, not the
Company.
Note 1: The Company's contingent (legal) liability in
connection with the operation by employees of their
own or hired automobiles on Company business is not
covered by Company insurance.
Taxi and other Out of Town Transportation - The cost of a taxi
to and from places of business, hotels, or airports in
connection with business activities is reimbursable. Use of
taxis is authorized only when more economical services (hotel
vans, shuttles, etc.) are not available. Employees are
encouraged to utilize public transportation whenever feasible.
Receipts are required for all transportation expenses.
V. MEALS AND ENTERTAINMENT
A. Business Meals the Company will reimburse employees for meal
expenses (breakfast, lunch, and dinner) actually incurred,
providing such expenses are reasonable and appropriate. The
suggested costs below should provide a guideline to employees
as to what the Company feels is fair and reasonable:
Breakfast.....$ 8.00
Lunch........ $12.00
Dinner........$20.00
Payment and Documentation - All meal and entertainment
expenses of $15 or greater must be supported by a receipt
attached to the expense report. Charge card receipts are the
preferred form of documentation, and employees should use
charge cards to pay for meal expenses whenever possible.
Tear-tab receipts, where the employee writes in the amount of
the expense, will not be accepted as documentation for meal
and entertainment expenses unless they provide the required
I.R.S. documentation.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
I.R.S. Requirements - To be in compliance with the I.R.S.
regulations, the following information must be included on an
employee's expense report as support for all business meals
and entertainment expenses:
Name and Company of all attendees, Name and location of the
establishment, Amount and date of the expense, Specific
business topic discussed (for entertainment)
Entertainment Expenses - To be reimbursable, the expense must
be an expenditure essential to the transaction of Company
business. This entertainment should only be for clients, not
for other employees. The guidelines below have been
established to ensure consistent and prudent use of Company
funds when entertaining.
1. Employees should only entertain at establishments
which reflect favorably on our corporate image and
reputation and are necessary in accomplishing the
purpose of the expense.
2. Employees should use good judgment when entertaining,
treating customers/prospects to excessively expensive
meals or activities could be viewed as extravagant by
them.
3. Each employee should spend company money as if it
were his/her own. Managers should ensure the above
guidelines are adhered to when reviewing/approving
expense reports. Entertainment expenses deemed to be
inappropriate, or extravagant will not be reimbursed
at the full value without the approval of the
President, or appropriate direct report.
VI. OTHER REIMBURSABLE EXPENSES
A. TELEPHONE EXPENSES
1. Business - The Company will pay charges for local and
long-distance business calls made outside a Company
office, provided the calls are supported by a
listing, hotel bill, or telephone bill. All domestic
long distance telephone calls should be placed
through HBONET, the Company's software defined
network.
2. Personal - The Company will pay charges for personal
long distance calls when the employee is away from
home for business reasons. These should be limited to
one ten-minute call a day. In order to maximize the
savings potential employees should place personal
calls through HBONET.
3. Car - The policy for HBO & Company as it relates to
car phone usage, and the reimbursement of such usage
is as follows:
B. ELIGIBILITY AND AUTHORIZATION: Those employees whose job
performance and productivity can be significantly increased
through the use of a car phone will be eligible to have their
business calls reimbursed by the Company. Prior to any
business calls being reimbursed, the employee must have
approval from a vice president in his/her organization
authorizing the employee to use a car phone for business
purposes. Corporate accounting will maintain a list of those
employees who are authorized to expense car phone calls and
audit expense reports accordingly.
USAGE OF CAR PHONE: If an employee has authorization to use a
car phone for business purposes, the car phone should be used
as a business necessity and not a personal convenience. The
use of a car phone to check voice-mail, although not
prohibited, should be extremely limited. Employees should not
expense car phone usage to check voice-mail on their normal
commute to/from the office.
Reimbursement of Car Phone Expenses. The Company will
reimburse employees for those mobile car phone charges which
are necessary and essential to the transaction of company
business. The Company will reimburse the employee for the
percent of the
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
monthly service fee associated with essential business related
calls. This does not include any purchases of mobile phones or
installation charges. The Company deems acceptable monthly car
phone expenses to be less than $100. Any car phone expenses
which are submitted totaling more than $100 will require an
additional approval from an EOC member prior to being
reimbursed.
F. LAUNDRY EXPENSES. The Company will pay for reasonable laundry,
or dry cleaning charges for employees who are traveling out of
town and will be out of town on company business for five
nights or more. In such situations, the employee's manager
determines the fair and reasonable nature and amount of
reimbursable business expenditure.
G. TIPS AND GRATUITIES. The Company will pay for reasonable
tipping and gratuities:
* up to 20% of the total restaurant bill
* $1 per bag porterage
* up to 15% of the total cab fare
H. IN-TOWN EXPENSES. When traveling within his/her headquarter
city, an employee may expense charges for local transportation
if required for business purposes and when authorized. Whenever
public transportation is not used, claims for taxis, private
limousines, and personal car mileage should be separated,
claimed, and explained, showing the purpose of the trip and the
itinerary.
VII. SPOUSE TRAVEL
Travel expenses for a spouse are not reimbursable as a business expense
unless it can be shown that the spouse's presence was both essential
and directly related to the effective accomplishment of company
business. Any spouse travel requires the written approval of the
President, or appropriate direct report. This written approval must be
attached to the expense report submitted by the employee to the
Company.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
II. SOFTWARE LICENSE AND MAINTENANCE TERMS
1. SOFTWARE LICENSE AND AUDIT:
1.1 SOFTWARE LICENSE:
1.1.1 HBOC hereby grants to Customer a perpetual,
non-exclusive, non-transferable license (except as
expressly provided for in Paragraph 15.3 of Section
I) to use the object code version of the Software
solely on the Equipment located at Customer's
Facility (i) solely for the benefit of persons and
entities located at Customer's Facility and (ii) if
applicable, by the number of Active User ID's,
Concurrent Users or Servers or for the number of
Covered Lives identified on a Contract Supplement,
regardless of location, provided that such access and
use of the Software is relevant to the business
relationship with Customer, and in a manner
consistent with Customer's own internal business
purposes.
1.1.2 Customer shall not rent, lease or provide remote
computer services or distribute the Software to any
third party without the prior written consent of
HBOC.
1.1.3 Customer shall not permit the use of the Software by
an outsource or facility management service without
HBOC's prior written consent, unless and until
Customer has contractually obligated any such third
part to comply with Customer's obligations set forth
in Section I, Paragraph 4 and has furnished HBOC with
executed copies of said undertaking by such third
parties.
1.2 SOFTWARE LICENSE AUDIT: HBOC may, at its own expense, upon
written notice to Customer and during mutually agreed upon
times not more than once annually, by itself or through a
recognized independent accounting firm, acceptable to
Customer, audit the number of Covered Lives, Active User ID's,
Concurrent Users and/or Servers in use, as well as the use and
location of Software relevant to Customer's own internal
business purposes. Representatives of such firm shall protect
the confidentiality of information by executing a mutually
agreed upon confidentiality agreement and shall abide by
Customer's reasonable security regulations while on Customer's
premises.
If the number of Covered Lives, Active User ID's, Concurrent
Users and/or Servers is found to be greater than the number
licensed, Customer will be invoiced for the additional number
required at HBOC's Prevailing Rates (unless other pricing is
specified in Paragraph 3 of this Section II). Furthermore, if
the number in use is more than five percent (5%) greater than
the number licensed, Customer will also pay for reasonable
expenses associated with such audit.
2. SOURCE CODE ESCROW:
2.1 Customer shall have the right to have source code for
Generally Available HBOC-owned Software licensed in this
Agreement escrowed at an impartial third party for their
security at Customer's expense. The reasonable time required
of HBOC personnel to send updates to the escrow agent shall be
billable to Customer at HBOC's Prevailing Rates.
2.2 HBOC agrees that in the event it (i) fails to cure a material
breach of its Software Maintenance obligations hereunder or
(ii) discontinues Software Maintenance for the applicable
Software for its customers in general, HBOC shall deliver to
Customer, on Customer's demand, for all Generally Available
HBOC-owned Software licensed under this Agreement, source code
and Documentation of every kind and nature necessary for
Customer to operate said Software solely in accordance with
the terms of this
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COMMISSION.
HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
Agreement. In the event HBOC does not deliver the source code
and Documentation within ten (10) days of Customer's demand,
Customer shall have the right to obtain the source code and
Documentation directly from the impartial third party referred
to in Paragraph 2.1 of this Section II.
3. SOFTWARE PRICING: The provisions contained in this Paragraph 3 for
Licensing, Maintenance and Pricing are options for Facilities to obtain
products and services from HBOC.
3.1 SOFTWARE SCHEDULE: The Agreement shall be amended by means of
a Contract Supplement, substantially in the form attached as
Exhibit II-B, or other appropriate form of amendment, which
shall be created by HBOC for each licensing, sale and/or
provision of Software, Equipment, and Services, and shall
include the appropriate licensing terms for the Products and
Customer Facilities licensed under such amendment. All
HBOC-owned Software to be licensed will be listed on a
Contract Supplement and shall include any associated Software
License and Software Maintenance Fees. Any additional terms
and conditions required for non-HBOC-owned software, including
Business Partner Software, will be attached to the Contract
Supplement as additional Exhibit(s).
3.1.1 Additional Facility and Expanded Scope of License
Pricing for the Core Software: For 36 months after
the Effective Date, HBOC will grant a license to
Customer to utilize the Software licensed for the
entire range of Software listed below ("Core
Software") to process additional Customer facilities
upon payment to HBOC of the Software License Fees
listed below.
CORE SOFTWARE
SOFTWARE LICENSE
HBOC STAR SOFTWARE FEE ADDITIONAL FACILITY
------------------ -----------------------
- STAR Patient Processing [ ]*
- STAR Patient Processing SQL
- STAR Order Management
- STAR Patient Scheduling
- STAR Clinical Management
- STAR Medical Records Abstracting
- STAR Medical Records DRG Tracking
- STAR Medical Records Utilization Management
- STAR Medical Records Chart Management
- STAR Clinical Browser
- STAR Navigator
- STAR Receivable Workstation
- STAR Express
- STAR Patient Accounting(1)
- STAR Patient Accounting SQL
- STAR Patient Accounting State Regulations
- STAR Lab
- STAR Lab SQL
- STAR Advanced Microbiology
- STAR Pathology
- STAR Radiology
- STAR Radiology SQL
- STAR Pharmacy
- STAR Pharmacy SQL
- STAR Pharmacy Ambulatory Care
STAR SOFTWARE SUBTOTAL
- -------------
(1) See Attachment III for State Categories per Facility.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
LESS [ ]* DISCOUNT [ ]*
---------
STAR SOFTWARE TOTAL:
HBOC PATHWAYS2000 SOFTWARE
PATHWAYS DECISION SUPPORT DATA WAREHOUSE
Financial Analyst
Clinical Analyst
Contract Modeling
ds.Pathfinder
Outcomes Advisor
---------
PATHWAYS DECISION SUPPORT DATA WAREHOUSE SUBTOTAL
Less [ ]* Discount
---------
PATHWAYS DECISION SUPPORT DATA WAREHOUSE TOTAL
PATHWAYS CONTRACT MANAGEMENT
Less [ ]* Discount
---------
PATHWAYS CONTRACT MANAGEMENT TOTAL
PATHWAYS COMPLIANCE ADVISOR
Less [ ]* Discount
---------
PATHWAYS COMPLIANCE ADVISOR TOTAL
PATHWAYS HEALTHCARE SCHEDULING
Pathways Healthcare Scheduling
---------
O $900 Per Active User ID
O Includes 100 Active User IDs
PATHWAYS HEALTHCARE SCHEDULING SUBTOTAL
Less [ ]* Discount
---------
PATHWAYS HEALTHCARE SCHEDULING TOTAL
PATHWAYS HEALTH NETWORK EXPERT SUBTOTAL
Less [ ]* Discount
---------
PATHWAYS HEALTH NETWORK EXPERT TOTAL
ELECTRONIC COMMERCE SOLUTIONS - CLAIMS ADMINISTRATOR
Less [ ]* Discount
---------
ELECTRONIC COMMERCE SOLUTIONS TOTAL
HBOC SOFTWARE TOTAL
BUSINESS PARTNER SOFTWARE
OTHER BUSINESS PARTNER SOFTWARE
OPTIO SOFTWARE
- Optio MedForms
BUSINESS PARTNER TOTAL:
=========
CORE SOFTWARE GRAND TOTAL:
=========
HBOC reserves the right to charge additional annual Software
Maintenance Fees for additional facilities licensed or as a
result of any additional expanded scope of license.
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COMMISSION.
HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
3.1.2 Optional Software Pricing: For 36 months after the
Effective Date, Customer may license the entire range
of Software set forth below in Option A, Option B,
and Option C for the Fees specified therein under the
terms of this Agreement:
LICENSE
FEE PER
SOFTWARE FACILITY
-------- --------
OPTION A - PATHWAYS LABORATORY, ADVANCED AND REFERENCE LAB
Pathways Laboratory Base [ ]*
O includes 200 Active User IDs
O includes Oracle Run-time License
Expert Microbiology
Smart Quality Management
Hand held Phlebotomy
Reference Lab interface 2@ [ ]* ea.
OPTION A - PATHWAYS LABORATORY, ADVANCED AND REFERENCE LAB SUBTOTAL
LESS [ ]* DISCOUNT
-------
OPTION A - PATHWAYS LABORATORY, ADVANCED AND REFERENCE LAB TOTAL
OPTION B CLINICAL WAREHOUSE WITH ON-LINE VIEWING AND RULES AND ALERTS
Coordinated Care Results Viewer
Coordinated Care Results Viewer
O [ ]* per Active User ID
O Includes 100 Active User IDs
Coordinated Care Alerts and Reminders
Pathways Health Network Server
O Includes Sybase Run-time License
OPTION B CLINICAL WAREHOUSE WITH ON-LINE VIEWING AND RULES AND ALERTS SUBTOTAL
LESS [ ]* DISCOUNT
-------
OPTION B CLINICAL WAREHOUSE WITH ON-LINE VIEWING AND RULES AND ALERTS TOTAL
OPTION C - PER FACILITY PRICING: Customer may license any HBOC-owned
Software, not previously identified in Paragraph 3.1.1 or in Option A
or Option B of Paragraph 3.1.2, at a [ ]* discount
off of HBOC's Prevailing Rate under the terms of this Agreement. HBOC
reserves the right to charge annual Software Maintenance Fees for
additional Software licensed.
3.2 ADDITIONAL ACTIVE USER IDs: SEATS AND CONCURRENT USERS: Upon
licensing of Products listed in Paragraph 3.1.1 and Paragraph
3.1.2, Customer shall be entitled to use such Products at the
applicable Customer Facility for up to the number of Active
User ID's, Seats, and/or Concurrent Users specified therein.
Prior to using the Products listed in Paragraph 3.1.1 and
Paragraph 3.1.2 for a greater number of Active User ID's,
Seats and/or Concurrent Users than is specified therein,
Customer shall pay HBOC Software License Fees, if applicable,
at the Prevailing Rates for such increased use. Upon payment
of said additional Fees to HBOC, Customer's additional Active
User ID's, Seats and/or Concurrent Users shall be deemed
Licensed under this Agreement. HBOC may increase Software
Maintenance Fees to Customer in proportion to the increased
number of Active User ID's, Seats and/or Concurrent Users
licensed hereunder as set forth in Paragraph 4.2 of this
Section II.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
as may be reasonably modified from time to time. Said
procedures shall be deemed part of this Agreement.
5.4 HIPAA Warranty: HBOC warrants that it will use reasonable
efforts to cause the Software to comply with the requirements
imposed by the Health Insurance Portability and Accountability
Act of 1996 ("HIPAA") in a timely fashion such that Customer
will be able to implement such updates or enhancements prior
to the effective date of such requirements.
6. SOFTWARE WARRANTIES:
6.1 WARRANTY TO DOCUMENTATION: HBOC warrants, for a minimum of
twelve (12) months from the Contract Supplement Effective
Date; and thereafter, so long as all Fees, Charges and Costs,
including Software Maintenance, for that Software have been
paid in full when due, that the Software (excluding any
programming changes made by Customer), when operating on the
Equipment, will perform in accordance with the Documentation
provided to Customer as part of the Software.
6.2 VIRUS WARRANTY: (a) HBOC warrants that to the best of its
knowledge as of delivery to Customer, the Software does not
contain and will not receive from any HBOC data transmission
via modem or other HBOC medium any virus, worm, trap door,
back door, timer or clock that would erase data or programming
or otherwise cause the Software or Equipment to become
inoperable or incapable of being used in accordance with its
Documentation. (b) HBOC further represents and warrants that
HBOC shall not insert any virus, worm, trap door, back door,
timer or clock into the Software and HBOC shall use all
reasonable practices and security measures necessary to
prevent or avoid the insertion of such devices, including
without limitation, the provision of features and functions in
the Software that would prevent the insertion of such devices
and limit their effect. In the event such device is found in
the Software, HBOC will, at no charge, remove such device and
repair any damage caused thereby at the request of Customer,
provided that if such device did not originate through a
breach of the representation and warranties in this Paragraph
4, or otherwise through HBOC, HBOC may invoice Customer for
such services at HBOC's then-current rates. At Customer's
request, HBOC will cooperate with any entity engaged by
Customer to remove such a device or repair such damage.
6.3 YEAR 2000 WARRANTY: HBOC warrants that the occurrence in or
use by the Software of dates on or after January 1, 2000 (the
"Millenial Dates") will not adversely affect the performance
of the Software with respect to date-dependent data,
computations, output or other functions (including, without
limitation, calculating, computing or sequencing), and the
Software will create, store and generate output data related
to or including the Millenial Dates without errors or
omissions.
6.4 DEVELOPMENT SOFTWARE WARRANTY: Customer recognizes that
certain Software may be licensed hereunder that is under
development (Development Software) and as such is unwarranted
as to performance and functionality until such time as such
Software becomes Generally Available. Any Development Software
will be identified as such on a Contract Supplement. HBOC
agrees to provide good faith Software Maintenance support of
said Software for Customer as they are installed and until
such time as the Software is made Generally Available. If and
when such Development Software becomes Generally Available,
Software Maintenance and support on commercially and generally
offered terms and conditions will be available from HBOC,
together with functionality warranties to the Software's
Documentation. Customer acknowledges that the Development
Software may never become Generally Available.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
USE OF SOFTWARE OTHER THAN THE SOFTWARE IDENTIFIED ON A
CONTRACT SUPPLEMENT ON THE HBOC APPROVED EQUIPMENT WITHOUT
HBOC'S CONSENT, WHICH SHALL NOT BE UNREASONABLY WITHHELD, MAY
RESULT IN THE SUSPENSION BY HBOC, AT ITS SOLE DISCRETION, OF
ALL APPLICABLE WARRANTIES UNTIL SAID OTHER SOFTWARE IS REMOVED
FROM THE EQUIPMENT.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
EXHIBIT II-A
SAMPLE CONTRACT SUPPLEMENT
HBOC CONTRACT SUPPLEMENT CS#
CUST#
CUSTOMER NAME:
SHIP TO: BILL TO:
Telephone:
-------------------------------------
Facsimile:
-------------------------------------
Contract Supplement to HBOC Agreement #_____________dated____________between HBO
& Company ("HBOC") and ("Customer").
THIS CONTRACT SUPPLEMENT, including all Exhibits, Schedules, and Attachments
hereto and incorporated herein (this "Contract Supplement") amends HBO & Company
Information System Agreement identified above including all Exhibits, Schedules,
and Attachments thereto, and as amended (the "Agreement"). To the extent that
the terms, conditions and definitions set forth in this Contract Supplement
differ or conflict with the terms and conditions set forth in the Agreement,
such differences are stated below and on the Attachment(s) hereto and shall
control. Where not different or in conflict with the terms, conditions and
definitions of this Contract Supplement, all applicable terms, conditions, and
definitions set forth in the Agreement are incorporated within this Contract
Supplement as if set forth herein.
SOFTWARE
DESCRIPTION CATEGORY FAMILY UNIT PRICE QTY NET PRICE MAINT.2 (2)
----------- -------- ------ ---------- --- --------- -----------
SOFTWARE GRAND TOTAL: $ $
PAYMENT TERMS:
SERVICES
DESCRIPTION CATEGORY FAMILY UNIT PRICE QTY NET PRICE MAINT.
----------- -------- ------ ---------- --- --------- ------
INSTALLATION GRAND TOTAL: $ $
PAYMENT TERMS:
HARDWARE
2 Software Maintenance and Annual Software Maintenance Fee Start Dates: Upon
execution of this Contract Supplement
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
Description CATEGORY FAMILY UNIT PRICE QTY NET PRICE MAINT.
- ----------- -------- ------ ---------- --- --------- ------
$ $
HARDWARE GRAND TOTAL:
PAYMENT TERMS:
30% Due upon execution of this Contract Supplement
70% Due on the Equipment delivery date
LINE ITEM COMMENTS
GENERAL COMMENTS
AUTHORIZATION This quote is valid until ______________
Customer Signature: HBOC Signature:
----------------------------------- -----------------------------------------
Printed Name: Printed Name:
---------------------------------------- -------------------------------------------
Title/Position: Title/Position:
-------------------------------------- -----------------------------------------
Customer PO#: Date:
---------------------------------------- ---------------------------------------------------
Date
Accepted on Behalf of HBO & Company of
Georgia at Atlanta, Georgia
By:
--------------------------------------------------
Title:
-----------------------------------------------
-----------------------------------------------
THANK YOU FOR YOUR BUSINESS
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
II. HBOC AND BUSINESS PARTNER SOFTWARE SPECIAL PROVISIONS
Upon Customer's licensing of software any Applicable Business Partner Software
Special Provisions will be included in the Contract Supplement
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PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 6529200
Contract No. C9902292
FEBRUARY 23, 2000
IV. BASE EQUIPMENT AND EQUIPMENT PURCHASE TERMS
1. BASE EQUIPMENT SALE:
1.1 BASE EQUIPMENT PURCHASED FROM HBOC: Customer agrees to
purchase the Base Equipment, and HBOC agrees to sell such Base
Equipment to Customer, on the terms and conditions set forth
in this Agreement. Upon payment in full of the Base Equipment
Cost, HBOC will execute and deliver to Customer a bill of sale
in the form of Exhibit IV-A conveying title to the Base
Equipment to Customer. Risk of loss or damage to the Base
Equipment shall pass to Customer upon arrival of the Base
Equipment at Customer's Facility or some location designated
by Customer.
1.2 ACQUISITION OF NON-HBOC PROVIDED EQUIPMENT: Customer may, at
its option, acquire equipment from sources other than HBOC for
operation of the Software. Customer agrees, however, to
acquire such equipment from HBOC if HBOC matches the price
offered by such sources. Equipment obtained from sources other
than HBOC shall be subject to Certification and/or Validation
Fees from HBOC in order to assure conformance with HBOC
specifications. Said Fees shall be limited to the reasonable
charges for the time, materials and out-of-pocket expenses
associated with such Certification and/or Validation. There
shall be no Fees required for hardware previously certified
and/or validated by HBOC or for microcomputer devices used as
terminal devices when running HBOC approved emulation
software. Upon Certification and Validation by HBOC, such
equipment shall be deemed to be added to Exhibit IV-B.
2. EQUIPMENT WARRANTIES:
2.1 HBOC EQUIPMENT WARRANTY: HBOC warrants that the Base
Equipment, if purchased from HBOC, when installed, will (i) be
new (unless the parties specifically agree to the contrary),
(ii) conform to Supplier's published specifications; and (iii)
be in good working order.
2.2 PASS-THROUGH OF EQUIPMENT WARRANTIES FROM SUPPLIER(S): If
Base Equipment is purchased from HBOC, HBOC warrants that it
has the right, and does hereby assign and transfer, to
Customer all rights under any warranty from a Supplier to HBOC
covering all or any part of the Base Equipment, together with
any right or license of HBOC to use any of Supplier's system
software included as part of the Base Equipment, and Customer
agrees to be bound by the terms and limitations of any such
warranty, right or license. HBOC IS NOT AN AGENT OF ANY
SUPPLIER. IN ENTERING INTO THIS AGREEMENT WITH HBOC, CUSTOMER
IS NOT RELYING UPON ANY REPRESENTATIONS MADE BY HBOC.
3. INSTALLATION: OPERATION: HBOC will install or cause to be installed
Base Equipment (other than peripherals) at Customer's Facility, and
Customer agrees to take all steps necessary to permit such an
installation. The cost of any alterations to Customer's Facility which
may be required in order to accommodate the installation of the Base
Equipment, including but not limited to the cost of routing cables to
complete Equipment hook-up, shall be borne by Customer. The day-to-day
operation of the Equipment after installation shall be the
responsibility of Customer.
4. BASE EQUIPMENT MAINTENANCE: For the Base Equipment, if purchased from
HBOC, HBOC shall provide to Customer and Customer shall buy from HBOC
the Equipment maintenance services (collectively, "Base Equipment
Maintenance") in accordance with the Base Equipment Maintenance
Supplier's standard terms and conditions and the terms and conditions
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 6529200
Contract No. C9902292
FEBRUARY 23, 2000
set forth below. Extended Base Equipment Maintenance provides coverage
on a twenty-four hour, seven day week basis, with a four (4) hour
response time, excluding Supplier holidays.
For such Extended Base Equipment Maintenance, Customer shall pay to
HBOC an initial monthly Extended Base Equipment Maintenance Fee
identified on a Contract Supplement and commencing on the expiration of
the applicable warranty period and continuing for a minimum period of
twelve (12) months. Thereafter, Extended Base Equipment Maintenance
shall continue on a monthly basis until terminated by either party
giving written notice of its intent to terminate to the other party not
less than ninety (90) days prior to the expected date of termination.
HBOC may increase the Extended Base Equipment Maintenance Fee by any
price increase from HBOC's Suppliers, effective on the date of the
Suppliers' price increase.
4.1 Base Equipment Maintenance shall consist of remedial services
and preventative services for the Base Equipment. Remedial
services shall be provided to correct malfunctions identified
by Customer and include labor, replacement parts, testing, and
installation of engineering change orders, as necessary to
keep the Base Equipment inlgood working order. Preventative
services shall be provided to prevent malfunctions of the Base
Equipment and include calibration, testing, adjustments,
cleaning, lubrication, replacement of defective parts,
installation of engineering changes and other services as are
necessary to maintain the Base Equipment in good working
order. Any other services shall be provided at the Prevailing
Rate. Base Equipment Maintenance does not include electrical
work, maintenance of network devices or network connections
external to the Base Equipment, tapes, disk packs or other
operating supplies or consumable parts or accessories; or
labor or materials for painting or refurbishing the Base
Equipment.
4.2 Remedial services for same day service shall generally be
provided within four (4) business hours of the request to the
Supplier unless Customer is located more than 100 miles from
the nearest service center. Preventative services shall be
provided on the basis specified by Supplier and shall be
delivered at mutually agreeable times.
4.3 HBOC or its Supplier may store diagnostic and maintenance
programs, modems, communications switches and other hardware,
software and documentation useful in connection with the
delivery of Base Equipment Maintenance at Customer's Facility.
These items, and any updates or additions thereto, shall
remain the exclusive property of Supplier or its vendors.
Customer shall not use, disclose or copy such items in whole
or in part without the prior written consent of Supplier as
necessary for the purpose of providing Base Equipment
Maintenance. Upon termination of the Base Equipment
Maintenance, Customer shall return or at HBOC's discretion
destroy all such materials.
4.4 Customer shall grant HBOC or its Supplier reasonable access to
the Base Equipment, which access shall include adequate
working space, heating, lighting, ventilation, electric
current and outlets and use of such other equipment as may be
necessary to enable HBOC or its Supplier to provide the Base
Equipment Maintenance.
4.5 HBOC shall have no obligation to provide Base Equipment
Maintenance in the event (a) services are requested as a
result of repair, adjustment or modification to the Base
Equipment by a third party, (b) damages are caused by
accessories, alterations or attachments to the Base Equipment
not furnished or certified by HBOC, (c) Customer fails to use
supplies recommended or approved by HBOC or its Supplier, (d)
improper programming or installation caused the damage or
failure of the Base Equipment, (e) Customer relocates the Base
Equipment without notice to HBOC, (f) misuse of the Base
Equipment causes the damage or failure, or (g) Customer fails
to provide and maintain the required operating environment for
the Base Equipment.
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PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 6529200
Contract No. C9902292
FEBRUARY 23, 2000
4.6 HBOC MAINTENANCE SERVICES SHALL BE PROVIDED BY A SUPPLIER. IN
NO EVENT SHALL SUPPLIER BE LIABLE FOR LOSS OF PROFITS, LOSS OR
ACCURACY OF DATA, OR INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, EVEN IN THE EVENT IT HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.
5. BASE EQUIPMENT COST: If Base Equipment is purchased from HBOC, the Base
Equipment Cost for the items listed on a Contract Supplement, payable
to HBOC as set forth in Section VI.
6. BASE EQUIPMENT SERVICES COST: If Base Equipment is purchased from HBOC,
the Base Equipment Services Cost for the items listed on a Contract
Supplement, payable to HBOC as set forth in Section VI.
7. DELIVERY AND INSTALLATION CHARGES: Base Equipment delivery and
installation charges, if any, shall be invoiced to Customer by HBOC and
shall include costs of installation, transportation, rigging, drayage
and insurance from Supplier's plant to Customer's Facility. Software
License Fees, Installation Charges, Support Fees and any other similar
Fees and Charges relating to system software which is not proprietary
to HBOC may be billed to Customer separately from the Base Equipment
Cost or the Equipment Installation Charges.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
EXHIBIT IV-A
BILL OF SALE
HBO & COMPANY, a wholly-owned subsidiary of McKesson HBOC, Inc., a
Delaware corporation, ("HBOC" or "McKessonHBOC"), for good and valuable
consideration paid by IASIS HEALTHCARE ("Customer"), the receipt and sufficiency
of which is hereby acknowledged, does hereby bargain, sell and deliver to
Customer the items of Equipment listed in Exhibit IV-B hereto and hereby
incorporated herein, as amended by Customer's actual Purchase Order.
HBOC warrants that it is true and lawful owner of said Equipment, that
it has full power to convey title to said Equipment (and sublicense any system
software referred to in the Equipment listing) to Customer, and that title is
conveyed hereby free and clear of all security interests, liens and encumbrances
of every kind.
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HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
EXHIBIT IV-B
BASE EQUIPMENT
CONFIGURATIONS AND PRICING
TO BE DETERMINED AND INCLUDED ON A CONTRACT SUPPLEMENT.
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COMMISSION.
HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
V. SERVICES TERMS
1. SOFTWARE INSTALLATION AND EDUCATION: Upon execution of a Contract
Supplement, HBOC will deliver the Software to Customer. To the extent
HBOC and Customer have agreed to jointly install and implement the
Software and conduct education, such joint agreement will be set forth
in an attachment to a Contract Supplement. Future Software releases and
enhancements will be installed in accordance with the mutual agreement
of the parties and are outside the scope of this Agreement. Upon
reasonable request by Customer, HBOC shall replace any service
personnel assigned to Customer as soon as practically possible.
2. SERVICE DISCOUNTING: For 36 months from the Effective Date, HBOC shall
provide to Customer fixed fee pricing at a [ ]*
discount off of HBOC's Prevailing Rate for services to be identified
and contracted for on a Contract Supplement.
36
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COMMISSION.
HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
VI. PROCESSING TERMS
1. For 36 months from the Effective Date, Customer may contract for EC2000
Processing Services for the fees specified below under the terms of the
Agreement:
Eligibility Administrator [ ]*
Statements Processing
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COMMISSION.
HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
VII. SUMMARY OF FEES AND PAYMENTS
1. SOFTWARE. EQUIPMENT AND IMPLEMENTATION SERVICES TOTALS :
1.1 FIXED FEES
Software License Fee Total: (As set forth $ To Be Identified on
in Section II, Paragraph 3.1) a Contract Supplement
Base Equipment Cost Total: (As set forth $ To Be Identified on
in Section IV, Paragraph 5) a Contract Supplement
Implementation Services Fee Total: (As $ To Be Identified on
set forth in Section V, Exhibit V-A) a Contract Supplement
TOTAL FIXED FEES: (1) $ To Be Identified on
a Contract Supplement
1.2 ESTIMATED FEES
Implementation Fee: (Estimated Time $ To Be Identified on
and Materials Cost) (As set forth in a Contract Supplement
Section V, Exhibit V-A)
TOTAL ESTIMATED FEES: $ To Be Identified on
a Contract Supplement
GRAND TOTAL FIXED AND ESTIMATED FEES: $ To Be Identified on
a Contract Supplement
2. PAYMENT SCHEDULE (2)
[ ]* of the Software License Fee set forth above
shall be due upon the execution date of an applicable Contract
Supplement. The remaining [ ]* of the Software
License Fee set forth above shall be due and payable in five (5) equal
consecutive monthly payments. One Hundred percent (100%) of the
Implementation Service Fee set forth above shall be due and payable in
twelve (12) equal consecutive monthly payments beginning on the first
of each month following the Effective Date. Invoices shall be due on
the first of each month following the Effective Date. Taxable customers
shall be billed separately for the Software License Fee and
Implementation Service Fee.
BASE EQUIPMENT COST: 30% Due upon the execution date of an
applicable Contract Supplement
70% Due on the Base Equipment delivery date
38
HBOC Information System Agreement IASIS HEALTHCARE
PROPRIETARY AND CONFIDENTIAL TO HBO & COMPANY Customer No. 5999998
Contract No. C9902292
FEBRUARY 23, 2000
EXHIBIT I-A
CUSTOMER'S FACILITY(IES)
HOSPITAL AHA NUMBER ADDRESS CITY ST ZIP
- ---------------------------------- ---------- ----------------- ---------- -- -----
Iasis Healthcare Corporate Offices 5999998 The Dover Centre, Nashville TN 37067
113 Seaboard Lane
- -----------------------------------------------------------------------------------------------------------
Davis Hospital 6870100 1600 W. Antelope Dr. Layton UT 84041
- -----------------------------------------------------------------------------------------------------------
Jordan Valley Hospital 6870300 3580 W. 9000 South West Jordan UT 84088
- -----------------------------------------------------------------------------------------------------------
Memorial Hospital of Tampa 6391090 2901 Swann Avenue Tampa FL 33609
- -----------------------------------------------------------------------------------------------------------
Mesa General Hospital 6860162 515 North Mesa Dr. Mesa AZ 85201
- -----------------------------------------------------------------------------------------------------------
Mid-Jefferson Hospital 6742595 Hwy. 365 & 27th St. Nederland TX 77627
- -----------------------------------------------------------------------------------------------------------
Odessa Regional Hospital 6742665 520 East 6th Street Odessa TX 79760
- -----------------------------------------------------------------------------------------------------------
Palms of Pasadena Hospital 6390935 1501 Pasadena Ave. St. FL 33707
Petersburg
- -----------------------------------------------------------------------------------------------------------
Park Place Medical Center 6742849 3050 39th Street Port Arthur TX 77642
- -----------------------------------------------------------------------------------------------------------
Pioneer Valley Hospital 6870075 3460 S. Pioneer Pwy West Valley UT 84120
- -----------------------------------------------------------------------------------------------------------
Rocky Mountain Medical Center 6870036 2500 South State Salt Lake UT 84115
City
- -----------------------------------------------------------------------------------------------------------
Salt Lake Regional Hospital 6870270 1050 E. South Salt Lake UT 84102
Temple City
- -----------------------------------------------------------------------------------------------------------
Southwestern General Hospital 6743135 7400 Barlite Blvd. San Antonio TX 78224
- -----------------------------------------------------------------------------------------------------------
St. Luke's Medical Center* 6860290 1800 E. Van Buren Phoenix AZ 85006
- -----------------------------------------------------------------------------------------------------------
Tempe St. Luke's Hospital 6860390 1500 South Mill Ave. Tempe AZ 85281
- -----------------------------------------------------------------------------------------------------------
Town & Country Hospital 6391097 6001 Webb Road Tampa FL 33615
- -----------------------------------------------------------------------------------------------------------
* Location of Customer's Data Center as of the Effective Date
Biltmore Surgery Center 1800 East Van Buren Phoenix, AZ 85006
Davis Surgical Center 1544 West Antelope Drive Layton, UT 84041
Metro Ambulatory Surgery Center 1800 East Van Buren Phoenix, AZ 85006
Sandy City ASC 1011 So. Centennial Pkwy., Ste. 100 Sandy, UT 84070
(NOTE: It is not necessary to list offices of physicians and other caregivers
who have privileges at a health care facility identified above.)
12
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS HEALTHCARE
Contract Supplement P9902292-4
February 23, 2000
HBOC CONTRACT SUPPLEMENT CS# P9902292-4
CUST# 6529200
CUSTOMER: IASIS HEALTHCARE CORPORATION
SHIP TO: BILL TO:
St. Luke's Medical Center IASIS Healthcare Corporation
IASIS Healthcare Data Center The Dover Centre
1800 East Van Buren 113 Seaboard Lane, Suite A200
Phoenix, AZ 85006 Franklin, TN 37067
Telephone: 615-844-2747
Facsimile:
CONTRACT SUPPLEMENT TO HBOC AGREEMENT #C9902292, DATED_________________
THIS CONTRACT SUPPLEMENT, including all Exhibits, Schedules, and Attachments
hereto and incorporated herein (this "Contract Supplement") amends HBO & Company
Information System Agreement identified above including all Exhibits, Schedules,
and Attachments thereto, and as amended (the "Agreement"). To the extent that
the terms, conditions and definitions set forth in this Contract Supplement
differ or conflict with the terms and conditions set forth in the Agreement,
such differences are stated below and on the Attachment(s) hereto and shall
control. Where not different or in conflict with the terms, conditions and
definitions of this Contract Supplement, all applicable terms, conditions, and
definitions set forth in the Agreement are incorporated within this Contract
Supplement as if set forth herein.
SOFTWARE LICENSE: HBOC hereby grants to Customer a perpetual, non-exclusive,
non-transferable license to use the object code version of the Software solely
on the Equipment located at Customer's Facility (i) solely for the benefit of
persons and entities located at Customer's Facility( ies) identified in
Attachment 1 to this Contract Supplement.
SOFTWARE SOFTWARE
SOFTWARE LICENSE FEE MAINTENANCE FEE(1)
- -------- ----------- ------------------
PATHWAYS 2000(TM) SOFTWARE
PATHWAYS DECISION SUPPORT
- - Clinical Analyst (includes TRENDSTAR CCA/RUA) [ ]*
Less Discount
-------- --------
SOFTWARE TOTAL
======== ========
SOFTWARE PAYMENT TERMS:
100% Due on February 28, 2001
- --------------------
(1) The Software Maintenance Term and the Annual Software Maintenance Fee Start
Date shall begin upon execution of this Contract Supplement
Page 1
HBO & Company IASIS HEALTHCARE
Contract Supplement P9902292-4
February 23, 2000
AUTHORIZATION This quote is valid until February 29, 2000
IASIS HEALTHCARE CORPORATION, A DELAWARE CORPORATION
Signature: /s/ [Signature Illegible]
---------------------------------------
Printed Name:
------------------------------------
Title/Position: V.P., Operations & Finance
----------------------------------
Customer P0#:
------------------------------------
Date:
--------------------------------------------
HBO & COMPANY, A WHOLLY-OWNED SUBSIDIARY OF MCKESSON HBOC, INC.
Signature: /s/ Gregory W. Hardin
---------------------------------------
Printed Name: Gregory W. Hardin
------------------------------------
Title/Position: Account Executive
----------------------------------
Date: 2-25-00
--------------------------------------------
THANK YOU FOR YOUR BUSINESS
(PLEASE ATTACH CUSTOMER'S PURCHASE ORDER)
Page 2
HBO & Company IASIS HEALTHCARE
Contract Supplement P9902292-4
February 23, 2000
ATTACHMENT I TO CONTRACT SUPPLEMENT P9903496
CUSTOMER'S FACILITY(IES)
Hospital AHA Number Address City St Zip
- ---------------------------------- ---------- ---------------- -------- -- -----
Iasis Healthcare Corporate Offices 5999998 The Dover Centre Franklin TN 37067
113 Seaboard
Lane, Suite A200
- ----------------------------------------------------------------------------------------------------------
Odessa Regional Hospital 6742665 520 East 6th Street Odessa TX 79760
- ----------------------------------------------------------------------------------------------------------
Southwestern General Hospital 6743135 7400 Barlite Blvd. San Antonio TX 78224
- ----------------------------------------------------------------------------------------------------------
Mid-Jefferson Hospital 6742595 Hwy. 365 & 27th St. Nederland TX 77627
- ----------------------------------------------------------------------------------------------------------
Park Place Medical Center 6742849 3050 39th Street Port Arthur TX 77642
- ----------------------------------------------------------------------------------------------------------
Palms of Pasadena Hospital 6390935 1501 Pasadena Ave. St. Petersburg FL 33707
- ----------------------------------------------------------------------------------------------------------
Town & Country Hospital 6391097 6001 Webb Road Tampa FL 33615
- ----------------------------------------------------------------------------------------------------------
Memorial Hospital of Tampa 6391090 2901 Swann Avenue Tampa FL 33609
- ----------------------------------------------------------------------------------------------------------
Davis Hospital 6870100 1600 W. Antelope Dr. Layton UT 84041
- ----------------------------------------------------------------------------------------------------------
Jordan Valley Hospital 6870300 3580 W. 9000 South West Jordan UT 84088
- ----------------------------------------------------------------------------------------------------------
Pioneer Valley Hospital 6870075 3460 S. Pioneer Pwy West Valley UT 84120
- ----------------------------------------------------------------------------------------------------------
Salt Lake Regional Hospital 6870270 1050 E. South Temple Salt Lake City UT 84102
- ----------------------------------------------------------------------------------------------------------
Rocky Mountain Medical Center 6870036 2500 South State Salt Lake City UT 84115
- ----------------------------------------------------------------------------------------------------------
St. Luke's Medical Center* 6860290 1800 E. Van Buren Phoenix AZ 85006
- ----------------------------------------------------------------------------------------------------------
Mesa General Hospital 6860162 515 North Mesa Dr. Mesa AZ 85201
- ----------------------------------------------------------------------------------------------------------
Tempe St. Luke's Hospital 6860390 1500 South Mill Ave. Tempe AZ 85281
- ----------------------------------------------------------------------------------------------------------
* Temporary Location of Customer's Data Center
Page 3
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBOC Contract Supplement CS# 1-56JZT
CUST# 6529200
Ship To: Bill To:
IASIS Healthcare Corporation IASIS Healthcare Corporation
The Dover Centre The Dover Centre
113 Seaboard Lane, Suite A200 113 Seaboard Lane, Suite A200
Franklin, TN 37067 Franklin, TN 37067
Contact: Sammy Cantrell
Phone: (615) 844-2747 Telephone: 615-844-2747
Facsimile:
SERVICES
Description Category Family Unit Price Qty Net Price Maint.
- ----------- ------------ ------ ---------- --- ---------- ------
STAR 2000 Installation STAR [ ]* 1 [ ]* n/a
- -----------------------------------------------------------------------------------------------------------------
Pathways Scheduling and Health Installation Pathways 1 n/a
Network Expert (EMPI)
- -----------------------------------------------------------------------------------------------------------------
EC2000 Claims Administrator Installation EC2000 1 n/a
- -----------------------------------------------------------------------------------------------------------------
EC2000 Compliance Advisor Installation EC2000 1 n/a
- -----------------------------------------------------------------------------------------------------------------
Pathways Contract Management Installation Pathways 1 n/a
- -----------------------------------------------------------------------------------------------------------------
Project Management & add-on Installation Pathways 1 n/a
Services
- -----------------------------------------------------------------------------------------------------------------
Payment Terms: First Payment of [ ]* shall be due 2/28/01 Service Total: [ ]*
Second Payment of [ ]* shall be due 10/01/01
LINE ITEM COMMENTS:
GENERAL COMMENTS
Additional Hardware will be needed for this Implementation.
AUTHORIZATION This quote is valid until 03/15/2000
Customer Signature: /s/
-----------------------------
Printed Name:
-----------------------------------
Title/Position: V.P. Operations & Finance
---------------------------------
Customer PO:
-----------------------------------
Date
HBOC Signature: /s/ Gregory W. Hardin
---------------------------------
Printed Name: Gregory W. Hardin
-----------------------------------
Title/Position: Account Executive
---------------------------------
Date: 2-25-00
-------------------------------------------
THANK YOU FOR YOUR BUSINESS
(PLEASE ATTACH CUSTOMER'S PURCHASE ORDER)
IASIS
PAGE 1
ATTACHMENT TO CONTRACT SUPPLEMENT # 1-56JZT
MCKESSONHBOC IMPLEMENTATION SERVICES
FOR IASIS
FEBRUARY 23, 2000
1.1 STATEMENT OF PROJECT SCOPE. McKessonHBOC shall provide the services
described in this Exhibit for the Software (the "Implementation
Services") subject to the terms and conditions set forth below.
McKessonHBOC shall commence delivery of the Implementation Services on
a mutually agreeable date. The Service Fee (as set forth herein) is
valid until the last Software is implemented or eighteen (18) months
from the date of this Agreement, whichever is earlier.
1.2 DEFINITION OF BILL TYPES. Implementation Services will be provided on a
Fixed Fee or Timeland Materials basis:
FIXED FEE - Fixed Fee means that the Implementation Services
will be delivered by McKessonHBOC at a set price determined by
McKessonHBOC taking into account the project scope, and the
time and resources necessary to complete the project scope.
TIME AND MATERIALS FEES - Time and Materials means that the
Implementation Services will be delivered by McKessonHBOC on a
time and materials basis such that the fees payable by
Customer will be based on the hours spent by McKessonHBOC
multiplied by the applicable hourly rate. McKessonHBOC may
estimate the amount of hours and/or days necessary to provide
the services; however, Customer will be responsible for the
actual time spent by McKessonHBOC.
PRODUCTIVE USE - for the purposes of this Agreement,
Productive Use shall have the same meaning as "Live Date".
PRODUCT - for the purposes of this Agreement, Product shall
have the same meaning as "Software".
1.3 OUT OF SCOPE PROJECT(S). Additional services required as a result of
Software release changes, modifications, improvements, or any other
services, interfaces or conversions, or additional training, are beyond
the scope of the Implementation Services defined in this Agreement. In
the event any additional services are requested by Customer,
McKessonHBOC and Customer will determine the scope of additional
services to be provided, and the terms and conditions (including fees
to be paid) pursuant to which such additional services shall be
provided by McKessonHBOC. Any modifications to the Implementation
Services will be agreed upon in writing by Customer and McKessonHBOC.
1.4 DEFINITION OF PROJECT SCOPE. The Implementation Services are more
expressly defined in the Customer's Definition of Project Scope
Descriptions and Deliverables which follows below.
THE COMPLETE LIST OF SOFTWARE DEFINED IN THE FOLLOWING PRICING TABLES SHOULD BE
THE SAME AS THE LIST OF PRODUCTS INCLUDED IN PARAGRAPH 3.1 OF SECTION II.
WHERE APPLICABLE, THE MAXIMUM NUMBER OF ATTENDEES FOR THE MCKESSONHBOC CUSTOMER
EDUCATION CLASSES IS INDICATED BELOW.
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
IASIS
PAGE 2
ATTACHMENT TO CONTRACT SUPPLEMENT # 1-56JZT
MCKESSONHBOC IMPLEMENTATION SERVICES
ESTIMATED
SERVICES FIXED FEE T&M
- -------- --------- ---------
STAR ServicePath to include Project Planning, and Implementation for [ ]*
the following Software and Interfaces described in Section II,
Paragraph 3.1 :
Project Management and Technical Services
Clinical Patient Care
Order Management/Charge Processing
Scheduling
Clinical Management
Clinical Browser without Physician View Installed
Patient Management
Patient Management
Medical Records (Records Management)
All Modules
Pharmacy
Pharmacy Base
Pharmacy Ambulatory Care
Product Supported Interfaces
Pyxis MedStation
Radiology
Standard System
Laboratory
All Modules - General Laboratory, Advanced
Microbiology, Anatomic Pathology
Product Supported Interfaces
Dawning (Bidirectional) per Analyzer
Patient Accounting
Receivables Workstation
General Ledger
Report Writer
SQL
Navigator
STAR Conversions and Interfaces:
Standard Conversions From Non-
McKessonHBOC Systems:
Patient Care Related
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
IASIS
PAGE 3
ATTACHMENT TO CONTRACT SUPPLEMENT # 1-56JZT
MCKESSONHBOC IMPLEMENTATION SERVICES
ESTIMATED
SERVICES FIXED FEE T&M
- -------- --------- ---------
STAR
----
Master Patient Index (MPI) Data Load [ ]*
PHS File Build (for Bulk Load from STAR to PHS)
Medical Records Abstract Data Load
Medical Records Abstract File Build
Chart Creation Data Sweep
Zip Code Table Load
RADIOLOGY RELATED
Historical Patient Information (HPI) Data Load
LABORATORY RELATED
History Cardfile Data Load
STAR CUSTOM INTERFACES:
PATIENT CARE TO INTERFACE MANAGER
Outbound ADT's
Outbound Orders
Outbound Charges
Inbound Orders/Statuses
Inbound Charges
Results Query (Point to Point)
PATIENT REFUND INTERFACE
HCIA ENCODER INTERFACE
---------- ---------
STAR SERVICE TOTAL
========== =========
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
IASIS
PAGE 4
ATTACHMENT TO CONTRACT SUPPLEMENT # 1-56JZT
MCKESSONHBOC IMPLEMENTATION SERVICES
ESTIMATED
SERVICES FIXED FEE T&M
- -------- --------- ---------
PATHWAYS
--------
PATHWAYS SERVICEPATH 2000(TM) TO INCLUDE PROJECT PLANNING,
EDUCATION AND IMPLEMENTATION FOR THE FOLLOWING PRODUCTS:
PROJECT MANAGEMENT AND TECHNICAL SERVICES [ ]*
HEALTH NETWORK EXPERT (HNE) IMPLEMENTATION:
COMPLIANCE ADVISOR:
Pre-Service Stand-Alone
Post-Service via EC2000
EC2000 CLAIMS ADMINISTRATOR:
Claims per month: [ ]*
CONTRACT MANAGEMENT UB92 ON-SITE INSTALLATION SERVICE
HEALTHCARE SCHEDULING (PHS) - LEVEL 2 (9 MONTHS)
Up to 3 Facilities Implementation - following interfaces included:
Standard ADT Interface - Inbound (Patient Demographics, Visits)
Standard ADT Interface - Outbound (Pending Admit)
Standard Scheduling Message Interface - Outbound
PATHWAYS ADDITIONAL SERVICE OFFERINGS:
PATHWAYS HEALTHCARE SCHEDULING ADDITIONAL OFFERINGS:
ACCESS MANAGEMENT 5.0 IMPLEMENTATION
Pathways Hne Point of Service Integration with live PHS
system
------- --
PATHWAYS SERVICE TOTAL
======== ==
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
IASIS
PAGE 5
ATTACHMENT TO CONTRACT SUPPLEMENT # 1-56JZT
MCKESSONHBOC IMPLEMENTATION SERVICES
ESTIMATED
FIXED FEE T&M
--------- ----------
TOTAL MCKESSON HBOC IMPLEMENTATION SERVICES [ ]*
========== ==========
STAR
----------
PATHWAYS
----------
GRAND TOTAL
==========
IASIS
Page 6
Attachment to Contract Supplement # 1-56JZT
McKessonHBOC Implementation Services
CUSTOMER SPECIFIC SERVICE ESTIMATE ASSUMPTIONS
GENERAL ASSUMPTIONS: The Fixed Fee for the Implementation Services is based on
the following assumptions:
o The Service Agreement is based on an implementation timeline of 18 months
from contract execution. If the implementation will exceed 18 months,
service fees for products extending beyond 18 months will be subject to an
increase.
o Interface engine services, such as interface translations, communications
protocol, filtering, etc. are not included in the standard interface fees,
as they are the responsibility of the hospital's interface engine
resources.
o The Service Agreement pricing assumes no interface or conversion services
unless otherwise specified.
o The Service Agreement pricing assumes a single-CPU-centralized
implementation unless otherwise specified.
o The Service Agreement pricing assumes a single/centralized Customer project
team implementation unless otherwise specified.
o Service Agreement pricing assumes a train-the-trainer methodology for
end-user education unless otherwise specified.
o The Service Agreement pricing assumes an interface engine is in productive
use.
o The Service Agreement pricing does not include the box migration for St.
Luke's Phoenix.
o The Service Agreement pricing does not include education.
o The Service Agreement pricing does not include the Patient Type
customization.
o The Service Agreement pricing does not include interfaces for
transcription, once a vendor is selected, pricing available upon request.
STAR ASSUMPTIONS:
o The implementation of STAR Pharmacy Purchasing is not included as this
module is usually implemented post-live. If the Customer elects to
implement this module post-live, they must submit a work order.
o The Service Agreement pricing is for cloning eight (8) facilities for the
STAR system. The facilities included:
- Odessa Regional Hospital - Odessa, Texas
- Southwestern General Hospital - San Antonio, Texas
- Mid-Jefferson Hospital - Nederland, Texas
- Park Place Medical Center - Port Arthur, Texas
IASIS
Page 7
- Palms of Pasadena Hospital - St. Petersburg, FL
- Town & Country Hospital - Tampa, FL
- Memorial Hospital Tampa - Tampa, FL
- Salt Lake Regional Hospital - Salt Lake City, UT
o The Service Agreement pricing includes four-(4) bi-directional Dawning
Analyzer interfaces for eight (8) facilities, Salt Lake is not included in
this number.
o The Service Agreement pricing includes 1-2 embosser card formats for each
of the 8 facilities
o The Service Agreement pricing assumes all installation support by HBOC STAR
personnel will be remote, with the exception of the Technical Advisor for
set-up of the CPUs
o The Service Agreement pricing does not include the customization for
General Ledger synchronization.
PATHWAYS ASSUMPTIONS:
o The Service Agreement pricing for EC2000 is based on the following claims
volumes:
- average up to 18,000 claims per month for Odessa Regional Hospital,
Southwestern General Hospital, Mid-Jefferson Hospital and Park Place
medical Center
- average up to 18,000 claims per month for Palms of Pasadena Hospital,
Town & Country Hospital and Memorial Hospital Tampa
o The Pathways Healthcare Scheduling is based on nine (9) installations for
two (2) CPUs the pricing does not include education.
o The Service Agreement pricing for Health Network Expert is based on two (2)
CPUs and does not include education.
IASIS
Page 8
CUSTOMER'S DEFINITION OF
PROJECT SCOPE
FOR IASIS
February 23, 2000
IASIS
Page 9
TABLE OF CONTENTS
INTRODUCTION .................................................................10
SERVICEPATH PHASES ...........................................................10
BENEFITS .....................................................................10
SERVICE ESTIMATE ASSUMPTIONS .................................................11
STAR 2000 PRODUCT ............................................................14
STAR CLINICAL BROWSER ........................................................17
STAR 2000 RECEIVABLES WORKSTATION ............................................19
PATHWAYS HEALTH NETWORK EXPERT - STANDALONE ..................................22
PATHWAYS COMPLIANCE ADVISOR ..................................................25
ELECTRONIC COMMERCE 2000 .....................................................29
PATHWAYS CONTRACT MANAGEMENT - UB92 ..........................................31
PATHWAYS HEALTHCARE SCHEDULING - LEVEL 2 .....................................34
IASIS
Page 10
INTRODUCTION
The ServicePath 2000(TM) is a phased service approach to enable Customer and
McKessonHBOC to effectively plan, implement and deploy the Product. The
integrated phases focus on results, cost reduction and Customer needs while
promoting value, flexibility, innovation and independence. The structure of each
ServicePath is based on the project plan which integrates the required tasks and
activities of implementation into logical phases.
The ServicePath combines project management, education and services necessary
for the successful implementation of the Product. The anticipated length of each
ServicePath is set forth below and runs from the initial planning sessions
through productive use. The actual time spent by Customer may vary due to the
complexity of the environment and the product being implemented. Completion of
the implementation is Customer driven and is a function of resource allocation
and/or organizational requirements.
As soon as reasonable following productive use, Customer will transition to a
McKessonHBOC Support team. A McKessonHBOC Project Manager will arrange a
conference call between Customer and McKessonHBOC Support. The McKessonHBOC
Support team will review the McKessonHBOC Support policy with Customer and will
address outstanding implementation issues.
SERVICEPATH PHASES
The phases of the ServicePath and a description of each is set forth below:
Phase Name Description
- ----------------------------------------------------------------------------------------------------------
1 Planning and Analysis o Provides information and tasks on resource, project
and infrastructure planning and strategic considerations
- ----------------------------------------------------------------------------------------------------------
2 Technical Setup o Provides information and tasks required to setup
and install equipment and/or product
- ----------------------------------------------------------------------------------------------------------
3 Customer Education o Provides the transfer of knowledge, skills and tools
in deliverables focusing on facilitating product
deployment
- ----------------------------------------------------------------------------------------------------------
4 Process and Product o Provides knowledge required to build the system
Design and Build to ensure equipment and/or product functionality
- ----------------------------------------------------------------------------------------------------------
5 Process and Product Test o Provides knowledge required to test the system to
ensure equipment and/or product functionality. All phases
of testing are covered prior to productive use
- ----------------------------------------------------------------------------------------------------------
6 User Training and o Guides Customer project team in the planning
Productive Use Preparation and execution of user training
- ----------------------------------------------------------------------------------------------------------
7 Productive Use and o Structures the process of bringing software to
Support Transition productive use in a logical and progressive manner and
positions Customer and McKessonHBOC for transition to
support
- ----------------------------------------------------------------------------------------------------------
BENEFITS
By providing healthcare organizations with increased ownership and control over
the deployment process, the ServicePath reduces implementation costs while
maximizing resource utilization and improving the deployment process. The
ServicePath approach also allows healthcare organizations to:
o Utilize the expertise and experience of the McKessonHBOC Services Team
o Position McKessonHBOC products for success within the enterprise
o Utilize the Implementation Guidelines as a tool for subsequent roll out
o Independently roll out or deploy McKessonHBOC Products to additional
facilities
o Define workflow process at each facility
o Utilize the training methodologies and tools presented in the McKessonHBOC
product curriculum to continue quality staff education on an as-needed
basis
IASIS
Page 11
SERVICE ESTIMATE ASSUMPTIONS
GENERAL ASSUMPTIONS: THE FIXED FEE FOR THE IMPLEMENTATION SERVICES IS BASED ON
THE FOLLOWING ASSUMPTIONS.
o Service Estimates were completed assuming Customer will use the services
included in the ServicePath only and will complete the deployment
independent of McKessonHBOC. Additional services are available upon
request. These additional services include User Product Training, Onsite
Productive Use Support and Consulting packages. These services will be
priced upon request.
o McKessonHBOC will provide project tools based on the use of Microsoft
Project; Customer must have access to Microsoft Project 7.0.
o The ServicePath length does not reflect the total length of time involved
in completing the deployment process. Deployment completion is a Customer
driven initiative based on resource allocation and/or organizational
requirements.
o Database Administration classes must be purchased directly from ORACLE, NT,
SQL and/or SYBASE.
o The Service pricing assumes no interface or conversion services unless
otherwise specified.
o The Service pricing assumes a single centralized customer project team
implementation unless otherwise specified.
o Pricing assumes a train-the-trainer methodology for user education unless
otherwise specified.
STAR GENERAL ASSUMPTIONS
o The Service pricing assumes a single CPU centralized implementation unless
otherwise specified.
STAR ADD-ON FOR MULTI-FACILITY PROCESSING ASSUMPTIONS:
o The technical environment reflects multiple facilities sharing the same
software and hardware within the same STAR environment or ID.
o The build environment for the add-on facility will occur in the live
environment of the existing facility(s).
o McKessonHBOC will provide Forms that are available in the existing
facility(s). Any Form changes that require programming modifications will
be completed on a Work-Order basis.
o Customization retrofits will be performed by McKessonHBOC upon approval by
the Customer. The cost for customization retrofits will be completed on a
Work-Order basis.
o It is assumed that add-on facility will utilize the interfaces currently
deployed at the existing facility(s). Any existing interfaces that require
programming modifications will be completed on a Work-Order basis.
o If the Customer chooses to automate the set-up of eligible tables and
parameters, the cloning tool will be utilized. This tool will be run once
in the deployment process.
STAR RADIOLOGY ASSUMPTIONS:
o Pricing includes one department per Facility and eight sections: Diagnostic
Imaging, Computerized Tomography, MRI, Fluoroscopy, Mammography,
Ultrasound, Nuclear Medicine and Special Procedures.
STAR STANDARD CONVERSION ASSUMPTIONS:
o McKessonHBOC will provide the standard STAR conversion software,
specifications and user guide. The standard conversion fees do not include
programming modifications.
o McKessonHBOC will provide consultation and support throughout the
conversion project provided remotely. The STAR conversion programmer will
provide after-hour beeper support during the live implementation, for up to
one (1) week.
IASIS
Page 12
o Customer will provide the input data in McKessonHBOC's standard record
format outlined in the STAR conversion specifications.
o Customer will build and audit all necessary conversion mapping tables for
accuracy and completeness. Customer will perform the conversion testing and
the live run. This includes validation of the converted data, and the review
and verification of the conversion audit/error reports. Testing must include
runs with the entire input data file. Testing should be completed by
Customer at least one (1) month prior to live. The fixed fee prices for the
STAR conversions are based on the assumption that the conversions will be
implemented in Customer's live environment within 30 days of Customer going
live on their STAR system. McKessonHBOC reserves the right to request a work
order for additional consulting hours if intensive support is required to
assist a Customer whose conversion testing has not been completed at least
one (1) month prior to live.
o Additional conversion services, such as modifications to the standard
conversion software, custom conversions, additional consulting hours and
data reformatting are not included in the Fixed Fees.
o If Data Formatting is selected as an additional conversion service, then
Customer is responsible for providing McKessonHBOC with:
< Record layout specifications, including the start and end positions,
description, length and data type for each field, and the
corresponding standard STAR conversion field to which to map the input
field.
< A readable, unpacked ASCII input file, with documented file
specifications including the number of bytes per record and blocking
factor.
STAR INTERFACES:
o The third party software MUST meet McKessonHBOC's HL7 2.2 specifications and
use TCP/IP communication protocols. Any deviations from McKessonHBOC's
specifications may be out-of-scope.
o These interface packages do NOT include any Z-segments, except as noted.
Design and programming of Z-segments will be completed by McKessonHBOC,
Customer, and the third party vendor as a separate work order.
o McKessonHBOC Non-HL7 Interface prices are based on the interface using
McKessonHBOC Standard Interface Specifications, unless specifically noted.
o Interface engine services, such as mapping, translation, filtering, etc. are
not included in the standard interface fees, as they are the responsibility
of the hospital's engine resources.
o Additional interface services, such as beeper support during testing or
go-live, modifications to the standard interface software, etc. are not
included in the standard interface fees, but can be requested separately.
o Interface engine services, such as interface translations, communications
protocol, filtering, etc. are not included in the standard interface fees,
as they are the responsibility of the hospital's interface engine resources.
PATHWAYS GENERAL ASSUMPTIONS:
o This Agreement is created without existing configuration information.
o This Agreement is created without knowledge of the source of Ancillary
Interfaces.
o Extended Productive Use Support and Consulting packages will be priced upon
request.
o Database Administration classes must be purchased directly by Customer from
ORACLE and/or SYBASE.
PATHWAYS COMPLIANCE ADVISOR ASSUMPTIONS:
o The ServicePath includes services for an application focus on either
front-end (pre-service) registration/order entry and/or back-end
(post-service) billing, within one facility.
o This ServicePath does not include additional facilities or systems,
interface programming, optional McKessonHBOC product offerings or
modifications (software or database) to the system. These services are
available as additional service offerings.
IASIS
Page 13
o This ServicePath includes the services to review one LMRP database
(Arizona: Blue Cross & Blue Shield, Florida: Mutual of Omaha and Blue Cross
and Blue Shield, Texas: Trail Blazer and Blue cross) during the Database
Review Education Session. If the customer determines that they will require
additional LMRP databases, it will be available as an additional service
offering.
o This ServicePath covers using the PCA application for Medicare Outpatient
services auditing. These services are represented using CPT/HCPCS procedure
and ICD-9 diagnosis coding systems.
o Any requests for additional service offerings will be provided to
McKessonHBOC in writing by Customer. McKessonHBOC will analyze the request
to determine the scope of the services to be provided, and the terms and
conditions (including fees to be paid by Customer) of those services. In
addition, the analysis effort will be billed on a fixed fee basis
regardless of Customer's decision to move forward with the modification
request. Any modification to the software applies only to the version
modified at that time. With each new version of the software programs,
McKessonHBOC will assess the effort required to maintain or upgrade the
modifications. McKessonHBOC will not perform the modification effort until
written authorization is obtained from Customer.
o Each implementation or education session defined as part of the
ServicePath, is subject to a maximum number of attendees. If Customer
elects to send additional attendees to any session, an additional fee will
be applied. This fee will be based on the need for a McKessonHBOC
representative to conduct multiple sessions, or the need for a second
McKessonHBOC representative to attend, as well as the additional
preparation time required. The actual fee will be determined at the time
that the services are requested.
o Customer will appoint an Executive Sponsor who will ensure that Customer's
goals and objectives are met by establishing organizational support for the
implementation of the software.
o Customer will appoint a Project Manager who will be responsible for
ensuring that all Customer deliverables are met. Customer will also appoint
a technical contact who will be responsible for the installation and
resolution of technical issues for the product.
o Customer Project Manager and Executive Sponsor will mutually define with
McKessonHBOC a process for escalation of critical issues that impact the
schedule, costs and scope of the project.
o Customer will identify a project team that is responsible for working with
the Customer Project Manager and McKessonHBOC to meet all the deliverables
that are defined for the implementation.
o Customer will be responsible for the acquisition, installation and
maintenance of any hardware or software required for the implementation.
o Customer will complete all assigned implementation responsibilities for all
products within the specified time frame (based on product(s) licensed)
from contract effective date.
o Customer will be responsible for coordinating the facilities for any
meetings or training sessions held at Customer site.
o McKessonHBOC will provide routine investigation and correction of product
defects. Any time spent investigating issues that are determined to be a
result of Customer's actions will be charged to the Customer. Charges to
the Customer will be at McKessonHBOC's then established rates.
o Customer Education is a "train-the-trainer" approach. Customer is
responsible for end user training.
IASIS
Page 14
STAR 2000 PRODUCT
SERVICEPATH
SERVICEPATH DELIVERABLES
The STAR 2000 ServicePath deliverables by phase include:
PHASE DELIVERABLES
- ----------------------------------------------------------------------------------------
1. Planning and Analysis o McKessonHBOC Project Management
o Project methodology education
o Project plan template
o Project plan development guidance
o Product documentation
- ----------------------------------------------------------------------------------------
2. Technical Setup o Hardware/software installation and setup
o Operational test and training environment
o Operations training
- ----------------------------------------------------------------------------------------
3. Customer Education o Technical education
o Application education
o File Build education
o Integration education
o Learning Activities
- ----------------------------------------------------------------------------------------
4. Process and Product Design and o Site specific file build assistance
Build o File build audit
- ----------------------------------------------------------------------------------------
5. Process and Product Test o Application testing template
o Testing consultation
- ----------------------------------------------------------------------------------------
6. User Training and Productive Use o Training exercises
Preparation o Productive Use Preparation document
o Training consultation
- ----------------------------------------------------------------------------------------
7. Productive Use and Support o Productive Use support
Transition o Structured transition to support
o Support procedures
- ----------------------------------------------------------------------------------------
SERVICEPATH LENGTH
The overall length of the STAR ServicePath is 52 weeks from the initial planning
sessions through the productive use phase. This period of time may vary due to
the complexity of the environment and the product or products that are being
implemented.
IASIS
Page 15
THE CUSTOMER PROFILE
The following table lists the skills/knowledge and characteristics of
Customer's personnel required to start a ServicePath and implement the STAR
Products.
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
- ------------------------------------------------------------------------------------------------------------------------------------
Project o Previous Project Management experience o Excellent communication and interpersonal skills
Manager o Ability to grasp technical information o Ability to commit 100% to project
o Strong departmental relationships o Strong organizational skills
o Power and ability to make decisions o Positive attitude
o Knowledge of hospital policies and procedures
o Familiar with computer operations
- ------------------------------------------------------------------------------------------------------------------------------------
Technical o Knowledge of computer operations o Excellent communication skills
Analyst o Able to train others effectively o Ability to commit time to the project
o Decision making authority o Respect of hospital departments and staff
o Ability to coordinate installation o Positive attitude
activities of multiple systems
o Detail and results oriented
- ------------------------------------------------------------------------------------------------------------------------------------
Product o Familiar with current product and procedures o Excellent communication skills
Coordinator o Ability to make decisions regarding o Ability to commit time to project
(per product) system design and procedural changes o Respect of hospital departments and staff
o Ability to grasp new concepts quickly o Positive attitude
o Proficient use of the computer o Exhibit patience and understanding
o Familiar with current departmental
system and procedures
o Able to train others effectively
- ------------------------------------------------------------------------------------------------------------------------------------
Training o Previous Instructor Experience o Excellent communication skills
Coordinator o Able to make decisions o Ability to commit time to the project
o Knowledgeable about training techniques o Strong organizational and planning skills
and strategies o Positive attitude
o Ability to manage logistics
- ------------------------------------------------------------------------------------------------------------------------------------
IASIS
Page 16
CUSTOMER AND MCKESSONHBOC RESPONSIBILITIES
The following table lists Customer and McKessonHBOC responsibilities.
RESPONSIBILITIES
- --------------------------------------------------------------------------------------------------------------------
CUSTOMER MSKESSONHBOC
- --------------------------------------------------------------------------------------------------------------------
o Establish resources according to o Establish McKessonHBOC STAR 2000 project
listed Customer Profile for STAR 2000 team
o Manage the implementation project through o Provide project management activities
post-implementation evaluations related to:
- Facilitation and coordination of McKessonHBOC
cross-business unit activities and integration
- Provide a single point of contact/escalation for
McKessonHBOC issues
- Routine conference calls to address status, problem
resolution and other issues impacting the success of
the project
- --------------------------------------------------------------------------------------------------------------------
o Active participation in the STAR 2000 o Conduct STAR 2000 Planning and Analysis
Planning and Analysis meetings and project education and project activities
activities
- --------------------------------------------------------------------------------------------------------------------
o Coordinate hardware installation and o Assist with the technical environment setup
perform the technical environment setup for STAR 2000
- --------------------------------------------------------------------------------------------------------------------
o Attend and actively participate in the o Deliver STAR 2000 education at a
STAR 2000 Customer Education sponsored at a McKessonHBOC facility
McKessonHBOC designated facility
- --------------------------------------------------------------------------------------------------------------------
o Execute implementation tasks and o Execute implementation tasks and activities
activities outlined in the project plan outlined in the project plan for McKessonHBOC
- --------------------------------------------------------------------------------------------------------------------
o Perform application, device and performance o Provide testing templates and assist with
testing test preparation and issue resolution
- --------------------------------------------------------------------------------------------------------------------
o Perform process and policy and procedure o Educate on and assist with process definition
definition
- --------------------------------------------------------------------------------------------------------------------
o Perform user training o Provide training guidelines
- --------------------------------------------------------------------------------------------------------------------
o Provide support resources for Productive Use o Provide remote support for Productive Use
- --------------------------------------------------------------------------------------------------------------------
o Position organization for transition to o Organize and conduct the transition to support
support
- --------------------------------------------------------------------------------------------------------------------
IASIS
Page 17
STAR CLINICAL BROWSER
SERVICEPATH
SERVICEPATH DELIVERABLES
The STAR Clinical Browser ServicePath deliverables by phase are:
PHASE DELIVERABLES
- --------------------------------------------------------------------------------------------------------
1. PLANNING AND ANALYSIS o Completion of Pre-Installation Checklist
o Confirm proper Windows NT Installation/configuration
- Windows NT Server v4.0
- Service Pack 3
- Permanent Static IP address assigned
- Confirm server hardware meets requirements
o Confirm intranet network connectivity
o Confirm proper IIS installation
o Confirm proper Active Server Page extensions installation
and configuration
o Confirm installation of a supported Internet browser
- Netscape Navigator 3.0 or higher
- Microsoft Internet Explorer 3.0 or higher
o Confirm STAR Requirements
- MSE 6.20A
- Release 15.1 or higher
- STAR Physician View or Physician Access
o Confirm installation of Orbix 2.1c NT Runtime License
- --------------------------------------------------------------------------------------------------------
2. TECHNICAL SETUP o Clinical Browser Server Software installation and configuration
- --------------------------------------------------------------------------------------------------------
3. CUSTOMER EDUCATION o Self-paced study guide and 3 people to attend a Clinical
Browser Distance Learning Session
- --------------------------------------------------------------------------------------------------------
4. PROCESS AND PRODUCT DESIGN o Process and Policy definition, education, review and consulting
AND BUILD
- --------------------------------------------------------------------------------------------------------
5. PROCESS AND PRODUCT TEST o Test patient data retrieval
o Test throughput and performance
o Optimize/tune Clinical Browser performance
- --------------------------------------------------------------------------------------------------------
6. USER TRAINING AND PRODUCTIVE o Remedial web-browser navigation training, if necessary
USE PREPARATION o Clinical Browser essentials training
- --------------------------------------------------------------------------------------------------------
7. PRODUCTIVE USE AND SUPPORT o Remote Productive use support
TRANSITION o Structured transition to support
- --------------------------------------------------------------------------------------------------------
SERVICEPATH LENGTH
The overall length of the STAR Clinical Browser ServicePath is 12 weeks from the
initial planning sessions through the productive use phase of the selected Pilot
Site(s). This period of time may vary due to the complexity of the environment
or other implementation activity.
IASIS
Page 18
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of Customer's personnel required
to start a ServicePath and implement STAR Clinical Browser
PERSONNEL SKILLS AND KNOWLEDGE
- ---------------------------------------------------------------------------------------------------------
Clinical Browser Project o Strong negotiation and communication skills
Manager o Proven project management skills
- ---------------------------------------------------------------------------------------------------------
Microsoft Windows NT o Microsoft Windows NT Server system administration and operations
Server System Administrator expertise
o Knowledge of the STAR system
- ---------------------------------------------------------------------------------------------------------
Customer and McKessonHBOC Responsibilities
The following table lists Customer and McKessonHBOC responsibilities.
RESPONSIBILITIES
- ------------------------------------------------------------------------------------------------------
CUSTOMER MCKESSONHBOC
- ------------------------------------------------------------------------------------------------------
o Establish resources according to o Establish McKessonHBOC Clinical Browser
listed Customer Profile for Clinical project team
Browser
- ------------------------------------------------------------------------------------------------------
o Manage the implementation project through o Provide project management activities
post-implementation evaluations related to:
- Facilitation and coordination of
McKessonHBOC cross-business unit activities and
integration
- Provide a single point of
contact/escalation for Clinical Browser
related McKessonHBOC issues
- Conference calls to address status,
problem resolution and other issues
impacting the success of the project
- ------------------------------------------------------------------------------------------------------
o Actively participate in Clinical Browser o Conduct Clinical Browser Site Assessment and
Site Assessment and all Planning and Planning and Analysis education and project
Analysis meeting and activities activities
- ------------------------------------------------------------------------------------------------------
o Coordinate hardware installation and perform o Assist with the technical environment setup
the technical environment setup for Clinical Browser
- ------------------------------------------------------------------------------------------------------
o Execute implementation tasks and o Execute implementation tasks and activities
activities outlined in the project plan outlined in the project plan for McKessonHBOC
- ------------------------------------------------------------------------------------------------------
o Perform application, device and performance o Provide testing templates and assist with
testing test preparation and issue resolution
- ------------------------------------------------------------------------------------------------------
o Perform process and policy and procedure o Educate on and assist with process definition
definition
- ------------------------------------------------------------------------------------------------------
o Provide support resources for o Remote support for productive use
productive use for clinicians and office staff
- ------------------------------------------------------------------------------------------------------
o Position organization for transition to o Organize and conduct the transition to support
support 2 weeks after productive use.
- ------------------------------------------------------------------------------------------------------
IASIS
PAGE 19
STAR 2000 RECEIVABLES WORKSTATION
SERVICEPATH
SERVICEPATH DELIVERABLES
The STAR 2000 Receivables Workstation ServicePath deliverables by phase include:
PHASE DELIVERABLES
- --------------------------------------------------------------------------------------------------------
1. PLANNING AND ANALYSIS o McKessonHBOC project management
o Project plan template
o Project plan development guidance
- --------------------------------------------------------------------------------------------------------
2. TECHNICAL SETUP o Software installation and setup
o Operational test and training environment
- --------------------------------------------------------------------------------------------------------
3. CUSTOMER EDUCATION o Application education
o Learning Activities
- --------------------------------------------------------------------------------------------------------
4. PROCESS AND PRODUCT DESIGN AND o Remote file build assistance
BUILD o File build audit
- --------------------------------------------------------------------------------------------------------
5. PROCESS AND PRODUCT TEST o Testing consultation
- --------------------------------------------------------------------------------------------------------
6. USER TRAINING AND PRODUCTIVE USE o Training exercises
PREPARATION o Productive Use Preparation document
o Training consultation
- --------------------------------------------------------------------------------------------------------
7. PRODUCTIVE USE AND SUPPORT o Productive Use support
TRANSITION o Structured transition to support
o Support procedures
- --------------------------------------------------------------------------------------------------------
SERVICEPATH LENGTH
The overall length of the STAR Receivables Workstation ServicePath is 12 weeks
from the initial planning sessions through the productive use phase. This period
of time may vary due to the site specific resources and education classes.
IASIS
PAGE 20
THE CUSTOMER PROFILE
The following table lists the skills / knowledge and characteristics of
Customer's personnel required to start a ServicePath and implement the STAR
Products.
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
- --------------------------------------------------------------------------------------------------------
IS Project o Ability to grasp technical o Excellent communication and
Coordinator information interpersonal skills
o Strong departmental relationships o Ability to commit 100% to
o Power and ability to make project o Strong organizational skills
decisions o Positive attitude
o Knowledge of hospital policies and
procedures
o Familiar with computer operations
- --------------------------------------------------------------------------------------------------------
Technical o Knowledge of computer operations o Excellent communication skills
Analyst o Able to train others effectively o Ability to commit time to the project
o Decision making authority o Respect of hospital departments and staff
o Ability to coordinate installation o Positive attitude
activities of multiple systems
o Detail and results oriented
- --------------------------------------------------------------------------------------------------------
Patient o Familiar with current product and o Excellent communication skills
Accounting procedures o Ability to commit time to project
Coordinator o Ability to make decisions regarding o Respect of hospital departments
system design and procedural changes and staff
o Ability to grasp new concepts o Positive attitude
quickly o Exhibit patience and understanding
o Proficient use of the computer
o Familiar with current departmental
system and procedures
o Able to train others effectively
- --------------------------------------------------------------------------------------------------------
Training o Previous Instructor Experience o Excellent communication skills
Coordinator o Abie to make decisions o Ability to commit time to the project
o Knowledgeable about training o Strong organizational and planning skills
techniques and strategies o Positive attitude
o Ability to manage logistics
- --------------------------------------------------------------------------------------------------------
IASIS
PAGE 21
CUSTOMER AND MCKESSONHBOC RESPONSIBILITIES
The following table lists Customer and McKessonHBOC responsibilities.
RESPONSIBILITIES
- ---------------------------------------------------------------------------------------------------------
CUSTOMER MCKESSONHBOC
- ---------------------------------------------------------------------------------------------------------
o Establish resources according to o Assign McKessonHBOC STAR 2000 RWS
listed Customer Profile for STAR 2000 RWS Implementation Analyst
- ---------------------------------------------------------------------------------------------------------
o Manage the implementation project through o Provide project coordination activities
post-implementation evaluations related to:
- Provide a single point of contact/escalation
for McKessonHBOC issues
- Routine conference calls to address status,
problem resolution and other issues
impacting the success of the project
- ---------------------------------------------------------------------------------------------------------
o Active participation in the STAR 2000 RWS o Conduct STAR 2000 RWS Planning and
Planning and Analysis meetings and project Analysis education and project activities
activities
- ---------------------------------------------------------------------------------------------------------
o Coordinate hardware installation and o Assist with the technical environment setup
perform the technical environment setup for STAR 2000
- ---------------------------------------------------------------------------------------------------------
o Attend and actively participate in the o Deliver STAR 2000 education at a
STAR 2000 Customer Education sponsored at a McKessonHBOC facility
McKessonHBOC designated facility
- ---------------------------------------------------------------------------------------------------------
o Execute implementation tasks and o Execute implementation tasks and activities
activities outlined in the project plan outlined in the project plan for McKessonHBOC
- ---------------------------------------------------------------------------------------------------------
o Perform application, device and performance o Assist with test preparation and issue
testing resolution
- ---------------------------------------------------------------------------------------------------------
o Perform process and policy and procedure o Educate on and assist with process definition
definition
- ---------------------------------------------------------------------------------------------------------
o Perform user training o Provide training guidelines
- ---------------------------------------------------------------------------------------------------------
o Provide support resources for Productive Use o Provide remote support for Productive Use
- ---------------------------------------------------------------------------------------------------------
o Position organization for transition to o Organize and conduct the transition to
support support
- ---------------------------------------------------------------------------------------------------------
IASIS
Page 22
Pathways Health Network Expert - Standalone
ServicePath
ServicePath Deliverables
The Pathways Health Network Expert- Standalone ServicePath deliverables by phase
are:
Phase Deliverables
- --------------------------------------------------------------------------------------------------------
1. Planning and Analysis o McKessonHBOC Project Management
o Implementation kickoff
o On-site planning and analysis assistance
o Project plan template
o Project plan development guidance
o Strategic consideration assistance
o Infrastructure planning and assistance
- --------------------------------------------------------------------------------------------------------
2. Technical Setup o Remote software installation
- --------------------------------------------------------------------------------------------------------
3. Customer Education o Infrastructure education
o Hands-on exercises
- --------------------------------------------------------------------------------------------------------
4. Process and Product o Implementation support
Design and Build o Design and document new work flow procedures
o Table build guidance
o Table load guidance
- --------------------------------------------------------------------------------------------------------
5. Process and Product Test o Test environment preparation
o Site specific assignments
o Table testing
o Transaction testing
o Application testing score card
- --------------------------------------------------------------------------------------------------------
6. User Training and o Training plan template
Productive Use Preparation o Application functionality education
o System security recommendations
- --------------------------------------------------------------------------------------------------------
7. Productive Use and o 3 days of remote Productive Use support
Support Transition o Structured transition to support
- --------------------------------------------------------------------------------------------------------
ServicePath Length
The overall length of the Pathways Health Network Expert - Standalone
ServicePath is 24 to 52 weeks from the initial planning sessions through the
productive use phase of the selected Pilot Site(s). This period of time may vary
due to the complexity of the environment or other implementation activity.
IASIS
Page 23
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of Customer's personnel required
to start a ServicePath and implement Pathways Health Network Expert - Standalone
(HNE).
Personnel Skills and knowledge
- ---------------------------------------------------------------------------------------------------------
HNE Project Manager o Strong negotiation and communication skills
o Proven project management skills
- ---------------------------------------------------------------------------------------------------------
Database Administrator o Sybase(R) system administration and operations expertise
o ISQL scripting skills
o Attended Sybase Fast Track training
o Attended Sybase Fundamentals to System Administration
- ---------------------------------------------------------------------------------------------------------
Application Team Leader o Knowledge of core, downstream and Pathways systems
o Supervisory qualifications
- ---------------------------------------------------------------------------------------------------------
Interface Engineer o Basic UNIX utilities/commands and system management skills
o Familiar with Health Level 7 (HL7)
- ---------------------------------------------------------------------------------------------------------
UNIX System Administrator o UNIX system administration and operations expertise
- ---------------------------------------------------------------------------------------------------------
EDUCATION
HNE EDUCATION IS NOT INCLUDED IN THIS CONTRACT SUPPLEMENT. The following table
defines the Health Network Expert - Standalone Version 3.0 education available
if purchased:
Deliverables Focus/Goals Length Attendees by Profile
- ---------------------------------------------------------------------------------------------------------
Pathways HNE o Software installation 2 days o 1 Pathways HNE Project Manager
Education (HNE100) o Software administration o 1 Database Administrator
o Data flow OR
o Product features o 1 UNIX System Administrator
o Application functionality and usage o 1 Application Team Leader
o Application security
o Merge process Total = 3 attendees
- ---------------------------------------------------------------------------------------------------------
IASIS
PAGE 24
CUSTOMER AND MCKESSONHBOC RESPONSIBILITIES
The following table lists Customer and McKessonHBOC responsibilities.
- -------------------------------------------------------------------------------------------------------
RESPONSIBILITIES
- -------------------------------------------------------------------------------------------------------
CUSTOMER MCKESSONHBOC
- -------------------------------------------------------------------------------------------------------
o Establish resources according to listed Customer o Establish McKessonHBOC Pathways Health Network
Profile for Pathways Health Network Expert Expert project team
- -------------------------------------------------------------------------------------------------------
o Manage the implementation project through o Provide project management activities related
post-implementation evaluations to:
- Facilitation and coordination of
McKessonHBOC cross-business unit activities
and integration
- Provide a single point of contact/escalation
for McKessonHBOC issues
- Routine conference calls to address status,
problem resolution and other issues
impacting the success of the project
- -------------------------------------------------------------------------------------------------------
o Actively participate in the Pathways Health o Conduct Pathways Health Network Expert Site
Network Expert Site Assessment and all Planning Assessment and Planning and Analysis education
and Analysis meeting and activities and project activities
- -------------------------------------------------------------------------------------------------------
o Coordinate hardware installation and perform o Assist with the technical environment setup for
the technical environment setup Pathways Health Network Expert
- -------------------------------------------------------------------------------------------------------
o Attend and actively participate in the Pathways o Deliver Pathways Health Network Expert
Health Network Expert Customer Education education at a McKessonHBOC facility
sponsored at a McKessonHBOC designated facility
- -------------------------------------------------------------------------------------------------------
o Execute implementation tasks and activities o Execute implementation tasks and activities
outlined in the project plan outlined in the project plan for McKessonHBOC
- -------------------------------------------------------------------------------------------------------
o Perform application, device and performance o Provide testing templates and assist with
testing test preparation and issue resolution
- -------------------------------------------------------------------------------------------------------
o Perform process and policy and procedure o Educate on and assist with process definition
definition
- -------------------------------------------------------------------------------------------------------
o Provide support resources for Productive Use o Provide 3 days of remote support for
Productive Use for clinicians and office
staff
- -------------------------------------------------------------------------------------------------------
o Position organization for transition to support o Organize and conduct the transition to support
- -------------------------------------------------------------------------------------------------------
IASIS
PAGE 25
PATHWAYS COMPLIANCE ADVISOR
SERVICEPATH
COMPLIANCE ADVISOR SERVICEPATH DELIVERABLES
The Pathways Compliance Advisor ServicePath deliverables by phase are listed
below:
- ---------------------------------------------------------------------------------------------------------
PHASE DELIVERABLES
- ---------------------------------------------------------------------------------------------------------
1. Planning and Analysis o Ship Product (includes software and documentation)
o Assignment of Project Management
o Conduct Implementation Planning (Remote planning
conference call)
o Conduct Implementation Assessment/Workshop (On
site activity)
o Initiate Project Plan
- ---------------------------------------------------------------------------------------------------------
2. Technical Setup o Remote Installation Support
- ---------------------------------------------------------------------------------------------------------
3. Customer Education o User Application Education (On site activity)
o Configuration/Customization Education (On site
activity)
- ---------------------------------------------------------------------------------------------------------
4. Process and Product o Weekly Project Status Meetings
Design and Build o Implementation Assistance (Remote Activity)
o Workflow Analysis and Review
- ---------------------------------------------------------------------------------------------------------
5. Process and Product Test o Weekly Project Status Meetings
o Implementation Assistance (Remote Activity)
- ---------------------------------------------------------------------------------------------------------
6. User Training o Not Applicable
- ---------------------------------------------------------------------------------------------------------
7. Productive Use and o Post-Implementation Support
Transition to Support o Transition to Support Team
o Maintenance Activities
- ---------------------------------------------------------------------------------------------------------
SERVICEPATH LENGTH
The overall length of the Compliance Advisor ServicePath is six months from the
start of Phase I, Planning and Analysis, through Phase 7, Productive Use and
Transition to support. The Standard Implementation ServicePath is considered
complete 30 days after the first productive use date, or six months from the
first implementation planning meeting, whichever comes first.
Transition to McKessonHBOC support will occur upon completion of the
ServicePath. A McKessonHBOC Project Manager will arrange a conference call with
the Customer and will review the McKessonHBOC support policy. Any outstanding
implementation issues will be reviewed, including action items and responsible
parties.
IASIS
PAGE 27
- --------------------------------------------------------------------------------------------------------
PERSONNEL SKILLS AND KNOWLEDGE
- --------------------------------------------------------------------------------------------------------
Coding/Medical Records Expert o Knowledge of operational processes and procedures
o Knowledge of current medical/Medicare policies
o Knowledge of compliance/coding guidelines
o Able to commit 20-30% to implementation project
and 10-20% to the maintenance of the project
- --------------------------------------------------------------------------------------------------------
Systems Analysts o Previous system implementation experience preferred
o Departmental/organizational knowledge
o Ability to gather information and translate business
requirements into product configuration
o Ability to develop and coordinate test cases and
o document results
o Assist in the implementation design phases
o Ability to commit 20-30% to project
- --------------------------------------------------------------------------------------------------------
System Administrator o Knowledge of platform
o Knowledge of network infrastructure and desktop configuration
o Knowledge of Hardware environment
o Knowledge of data communications concepts and equipment
o Knowledge of how to research job failures and system
errors; perform system backups, spool file management, and
job scheduling
o Able to provide appropriate system access to the project team
and end users
o Ability to commit 10-25% to project & 10% to maintenance
- --------------------------------------------------------------------------------------------------------
Database Administrator o Able to manage overall database administration
o Able to install and support SQL software
o Knowledge of database configuration and tuning principles
o Able to commit 20-30% to implementation project and 10-20%
to the maintenance of the project
- --------------------------------------------------------------------------------------------------------
Programmers o Knowledge of data fields and claims processing flow
(if customer planning on o Knowledge of platform and environment
developing the interface) o Troubleshooting skills
o Ability to commit 10-25% to project & 10% to maintenance
o Develop/modify internal programs
o Maintain interface
- --------------------------------------------------------------------------------------------------------
IASIS
PAGE 28
CUSTOMER AND MCKESSONHBOC RESPONSIBILITIES
- -----------------------------------------------------------------------------------------------------------
CUSTOMER MCKESSONHBOC
- -----------------------------------------------------------------------------------------------------------
o Establish Project Team identifying resources o Establish McKessonHBOC Project team
according to customer profile
- -----------------------------------------------------------------------------------------------------------
o Manage the implementation project and project o Provide project management activities related to:
plan through post implementation evaluation
- facilitation and coordination of McKessonHBOC
cross business unit activities and integration
- provide a single point of contact/escalation
for McKessonHBOC issues
- participate in routine conference calls and
address status, problem resolution and other
issues impacting project
- -----------------------------------------------------------------------------------------------------------
o Actively participate in the implementation o Conduct Implementation Survey/Assessment,
assessment and all planning and analysis participate in planning and analysis activities,
meetings and activities provide recommendations for overall project setup
and definition
- -----------------------------------------------------------------------------------------------------------
o Coordinate hardware and software installation o Assist with the Technical set-up via phone support
activities to set up the technical environment
- -----------------------------------------------------------------------------------------------------------
o Coordinate and attend education sessions o Provide Compliance Advisor education sessions at
provided at customer facility customer facility
- -----------------------------------------------------------------------------------------------------------
o Execute implementation tasks and activities as o Provide assistance while customer performing
defined in project plan and implementation implementation tasks, monitor project status and
planning materials assist with issue resolution
- -----------------------------------------------------------------------------------------------------------
o Perform application/system testing o Provide support via phone during application testing
- -----------------------------------------------------------------------------------------------------------
o Define and test process/policy/procedure o Assist with identifying processes that need to be
defined
- -----------------------------------------------------------------------------------------------------------
o Define and perform end user education as needed o Provide assistance to project team if needed
- -----------------------------------------------------------------------------------------------------------
o Provide support resources for productive use o Provide 30 days of post-implementation support
prior to transition of support center
- -----------------------------------------------------------------------------------------------------------
o Position organization for transition to support o Organize and conduct transition to support
- -----------------------------------------------------------------------------------------------------------
IASIS
PAGE 29
ELECTRONIC COMMERCE 2000
SERVICEPATH
SERVICEPATH DELIVERABLES
THE ELECTRONIC COMMERCE 2000 SERVICEPATH DELIVERABLES BY PHASE ARE:
- --------------------------------------------------------------------------------------------------------
PHASE DELIVERABLES
- --------------------------------------------------------------------------------------------------------
1. Planning and Analysis o McKessonHBOC Project Management
o Implementation kickoff
o On-site planning and analysis assistance
o Project plan template
o Project plan development guidance
o Strategic consideration assistance
o Infrastructure planning and assistance
o Development plan for State forms
- --------------------------------------------------------------------------------------------------------
2. Technical Setup o Remote software installation
- --------------------------------------------------------------------------------------------------------
3. Customer Education o Infrastructure education
o Table education
o Transaction Management education
o Hands-on exercises
- --------------------------------------------------------------------------------------------------------
4. Process and Product o Implementation support
Design and Build o Site specific assignments
o Table build guidance
o Table load guidance
- --------------------------------------------------------------------------------------------------------
5. Process and Product Test o Application testing score card
o On-Site testing guidance and assistance
- --------------------------------------------------------------------------------------------------------
6. User Training and Productive Use Preparation o Not applicable for product
o Onsite training is provided during install
- --------------------------------------------------------------------------------------------------------
7. Productive Use and Support Transition o 5 days of remote Productive Use support
o Structured transition to support
- --------------------------------------------------------------------------------------------------------
SERVICEPATH LENGTH
The overall length of the Electronic Commerce Group ServicePath is 75 days from
the initial planning sessions through the productive use phase of the selected
Pilot Site(s). This period of time may vary due to the complexity of the
environment or other implementation activity.
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of Customer's personnel required
to start a ServicePath and implement Electronic Commerce 2000.
- --------------------------------------------------------------------------------------------------------
PERSONNEL SKILLS AND KNOWLEDGE
- --------------------------------------------------------------------------------------------------------
Project Manager o Strong negotiation and communication skills
o Proven project management skills
- --------------------------------------------------------------------------------------------------------
Database Administrator o Microsoft SQL Server
- --------------------------------------------------------------------------------------------------------
Application Team Leader o Knowledge of core, downstream and HIS systems
o Supervisory qualifications
- --------------------------------------------------------------------------------------------------------
IASIS
Page 30
- --------------------------------------------------------------------------------------------------------
Billing Coordinator's o Knowledge of billing requirements
o Basic to advanced insurance requirements
- --------------------------------------------------------------------------------------------------------
Network Administrator o Windows NT system administration and operations expertise
- --------------------------------------------------------------------------------------------------------
EDUCATION
The following table defines the education deliverables provided during the
ServicePath Customer education phase at a McKessonHBOC facility:
DELIVERABLES FOCUS/GOALS LENGTH ATTENDEES BY PROFILE
- --------------------------------------------------------------------------------------------------------
Form Building o Build insurance forms 2-3 days o Billing coordinator
o Business Office manager
- --------------------------------------------------------------------------------------------------------
ECG Clearinghouse o Understanding ECG reports .5 days o Billing coordinator
reporting o Business Office manager
- --------------------------------------------------------------------------------------------------------
CUSTOMER AND MCKESSONHBOC RESPONSIBILITIES
The following table lists Customer and McKessonHBOC responsibilities.
RESPONSIBILITIES
- -------------------------------------------------------------------------------------------------------------------
CUSTOMER MCKESSONHBOC
- -------------------------------------------------------------------------------------------------------------------
o Establish resources according to listed o Establish McKessonHBOC -ECG EC2000
Customer Profile for EC2000 Claims project team
Administrator.
- -------------------------------------------------------------------------------------------------------------------
o Manage the implementation project through o Provide project management activities
post-implementation evaluations related to:
- Facilitation and coordination of
McKessonHBOC cross-business unit
activities and integration
- Provide a single point of
contact/escalation for McKessonHBOC
issues
- Routine conference calls to address
status, problem resolution and other
issues impacting the success of the
project
- -------------------------------------------------------------------------------------------------------------------
o Actively participate in the Assessment and o Conduct EC2000 Assessment and Planning and
all Planning and Analysis meeting and activities Analysis education and project activities
- -------------------------------------------------------------------------------------------------------------------
o Coordinate hardware installation and perform o Assist with the technical environment setup
the technical environment setup for EC2000 Server
- -------------------------------------------------------------------------------------------------------------------
o Execute implementation tasks and activities o Execute implementation tasks and activities
outlined in the project plan outlined in the project plan for McKessonHBOC
- -------------------------------------------------------------------------------------------------------------------
o Perform application, device and performance o Provide testing templates and assist with
testing test preparation and issue resolution
- -------------------------------------------------------------------------------------------------------------------
o Perform process and policy and procedure o Educate on and assist with process definition
definition
- -------------------------------------------------------------------------------------------------------------------
o Provide support resources o Provide 5-10 business days of onsite support
for Productive Use for Productive Use and/or office staff
- -------------------------------------------------------------------------------------------------------------------
o Position organization for transition to support o Organize and conduct the transition to support
- -------------------------------------------------------------------------------------------------------------------
o Perform maintenance for non McKessonHBOC forms
- -------------------------------------------------------------------------------------------------------------------
IASIS
Page 31
PATHWAYS CONTRACT MANAGEMENT - UB92
SERVICEPATH
(REQUIRED)
SERVICEPATH DELIVERABLES
Pathways Contract Management ServicePath is an integrated module of learning
that provides knowledge, skills and tools enabling customers to deploy Pathways
Contract Management. The backbone of the ServicePath employs the use of a work
plan that integrates product knowledge, usage and management, deployment
services and tools and is divided into seven major phases.
The Pathways Contract Management ServicePath deliverables by phase are:
PHASE DELIVERABLES
- -----------------------------------------------------------------------------------------------------
1. Planning and Analysis o Project Plan template
o Project plan development assistance
o Plan for kick-off meeting
- -----------------------------------------------------------------------------------------------------
2. Technical Setup o Software installation and configuration education
o Installation assistance
o Verification of interface connectivity
o Backup procedures and operations guidance
o User set-up and security guidance
- -----------------------------------------------------------------------------------------------------
3. Customer Education o Application education
o Hands-on exercises through labs and hospital contracts
- -----------------------------------------------------------------------------------------------------
4. Process and Product Design o Assistance interpreting and analyzing contracts
and Build o Assistance in managing interface
o Code table build guidance
o Rate table build guidance
o New workflow procedures guidance
o Test plan guidance
- -----------------------------------------------------------------------------------------------------
5. Process and Product Test o Application testing guidance
o Interface testing guidance and assistance
- -----------------------------------------------------------------------------------------------------
6. User Training and Productive o Productive Use Plan
Use Preparation
- -----------------------------------------------------------------------------------------------------
7. Productive Use and Support o Remote productive use support
Transition o Structured transition to support
o Education of support procedures
- -----------------------------------------------------------------------------------------------------
OBJECTIVES
Upon successful completion of the Pathways Contract Management ServicePath, the
attendee should be able to:
o Given the prerequisite project management skills, documentation and tools,
manage the deployment process
o Given documentation install application software, and perform required
system maintenance
o Describe the features and functions of Pathways Contract Management
o Given a Pathways Contract Management work plan template, build a
site-specific work plan
o Given analysis tools, analyze current patient accounting process and
required contract terms
o Given Pathways Contract Management, be able to define contracts to the
system, manage and maintain contracts in the system, perform revenue
modeling, track expected reimbursements and monitor variances
o Given tools, create a site-specific test plan and productive-use plan
o Given documentation, troubleshoot Pathways Contract Management
IASIS
Page 32
SERVICEPATH LENGTH
The ServicePath can be complete 90 days after Phase 3, Customer Education is
complete, however, deployment completion is a customer-driven initiative based
on Customer's managed care activity, resource allocation and organizational
requirements.
The Transfer Phase, which provides the transfer of user knowledge, skills and
tools, requires five days at a McKessonHBOC facility. The remaining time during
the Execution Phase allows attendees to complete their assigned site specific
tasks under McKessonHBOC direction and advisement. Included in the ServicePath
is a three day user follow up visit which can be scheduled anytime during the
implementation process prior to go live.
DESCRIPTION WORK DAYS AND LOCATION
- -----------------------------------------------------------------------------------------
Transfer Phase: Technical System 1 day at a McKessonHBOC location
Administrator Class
- -----------------------------------------------------------------------------------------
Transfer Phase: User Education Class 4 days at a McKessonHBOC location
- -----------------------------------------------------------------------------------------
User Follow Up Visit 3 days at customer site
- -----------------------------------------------------------------------------------------
Telephone Support (5 half days) 2.5 days
- -----------------------------------------------------------------------------------------
Pre-Live Technical Check-up 5 days
- -----------------------------------------------------------------------------------------
TOTAL DAYS 11 DAYS
- -----------------------------------------------------------------------------------------
THE CUSTOMER PROFILE
The following outline lists the skills/knowledge of personnel required to start
a ServicePath and implement Pathways Contract Management.
AUDIENCE AND ATTENDEES
TECHNICAL SYSTEM ADMINISTRATION CLASS:
The audience should include two (2) attendees responsible for Pathways Contract
Management installation and technical support. These individuals should
collectively possess the following:
o Minimum of one (1) year of network administration experience
o Minimum of one (1) year experience of Windows support
USER EDUCATION CLASS:
The audience should include three (3) attendees responsible for Pathways
Contract Management deployment, project management and product expertise. They
should collectively possess the following:
o Two (2) attendees with understanding of their organization's patient
accounting processes and managed care contracts
o One (1) attendee with project management experience or focus within a
previous product deployment
PREREQUISITES
Prior to attending the ServicePath the attendees are responsible for ensuring
the:
o required Pathways Contract Management hardware has been ordered and
installed onsite
o required Pathways Contract Management software has been ordered and onsite
o NT installed per disk space configuration in the Contract Management
installation Guide
o remote access installed
o completion of the Pathways Contract Management Assessment Guide
IASIS
Page 33
TOOLS
McKessonHBOC will provide the ServicePath attendees the following enabling
tools:
o deployment work plan and supporting materials
o kick-off agenda
o analysis workbook and worksheet(s)
o policy & procedure review/update process
o training plan and supporting materials
o productive use plan
KNOWLEDGE TRANSFER
To facilitate the transfer of knowledge the following will be used:
o ServicePath instruction, direction and advisement
o documentation
o hands-on labs
o attendee interaction / teaming
o site specific assignments
CUSTOMER AND MCKESSONHBOC RESPONSIBILITIES
The following table lists customer and McKessonHBOC responsibilities:
RESPONSIBILITIES
- ------------------------------------------------------------------------------------------------------
CUSTOMER MCKESSONHBOC
- ------------------------------------------------------------------------------------------------------
o Meet or exceed ServicePath prerequisites o Deliver the ServicePath
o Attend and actively participate in o Provide product deployment enabling
the ServicePath sponsored at a knowledge, skills and tools
McKessonHBOC designated facility o Provide 3 days on site follow-up to
Complete assigned site specific tasks user ServicePath
o Execute deployment services comprised in o Provide 20 hours of consultation for
the ServicePath direction and advisement on assigned site
specific tasks
- ------------------------------------------------------------------------------------------------------
IASIS
Page 34
PATHWAYS HEALTHCARE SCHEDULING - LEVEL 2
SERVICEPATH
SERVICEPATH DELIVERABLES
The Pathways Healthcare Scheduling ServicePath deliverables by phase are:
PHASE DELIVERABLES
- ---------------------------------------------------------------------------------------------------------------------
1. Planning and Analysis o McKessonHBOC Project Management
o Implementation kickoff
o Project plan template
o Planning meeting
o Education Strategies Meeting
o Project plan development guidance
o Application Implementation Guide
o Strategic / Tactical consideration assistance
o Hardware capacity and infrastructure planning assistance
o Determine interface requirements
o Integration Planning document
o Deliver product documentation
o Verification of PHS Components and Communications
- ---------------------------------------------------------------------------------------------------------------------
2. Technical Setup o PHS Software installation and setup
o Database
o Scheduling Engine
o Interface Gateway
o Workstation configuration
o Technical Implementation Guide
- ---------------------------------------------------------------------------------------------------------------------
3. Customer Education o Scheduling Training - At a McKessonHBOC education facility
o System Administrator Training - At a McKessonHBOC education facility
o Database Structures for Report Writing - At a McKessonHBOC education facility
- ---------------------------------------------------------------------------------------------------------------------
4. Process and Product o Database Building I - 4 days, 4 attendees at a McKessonHBOC education facility
Design and Build o Database Building II - 3 days, 4 attendees at customer site
o Implementation and technical support and guidance during:
o Process and workflow definition
o Data gathering
o Database building
o Reporting needs definition
o Resource coordination
o User support definition
o Routine maintenance and disaster recovery planning
o Development of user training
- ---------------------------------------------------------------------------------------------------------------------
5. Process and Product Test o Application "stress" testing template
o Interface testing template
- ---------------------------------------------------------------------------------------------------------------------
6. User Training and o Productive use project plan template
Productive Use Planning o Productive use check list
- ---------------------------------------------------------------------------------------------------------------------
7. Productive Use and o Assist with MPI load (if required)
Transition to Support o Remote productive use support
o Parallel system use
o First productive use
o Structured transition to support
- ---------------------------------------------------------------------------------------------------------------------
IASIS
Page 35
ServicePath Length
The overall length of the Pathways Healthcare Scheduling ServicePath is up to 39
weeks from the initial planning sessions through the productive use phase. This
period of time may vary due to the complexity of the environment or other
implementation activity. The ServicePath is considered complete 30 days after
first phase productive use, or 9 months from first implementation planning
meeting, whichever comes first.
The ServicePath length does not reflect the total length of time involved in
completing the deployment process throughout the enterprise. Deployment
completion is a customer driven initiative based on resource allocation and/or
organizational requirements. Transition to support is 6 weeks, 2 weeks before
first productive use and 4 weeks after first productive use.
The Customer Profile
The following table lists the skills/knowledge of personnel required to start a
ServicePath and implement Pathways Healthcare Scheduling.
Personnel Skills and knowledge
--------- --------------------
PHS Project Manager o Knowledge of PCs and MS Windows
o Project management skills, principles and practices
o Clinical background (helpful)
o Strong communication and interpersonal skills
o System implementation experience
o Acceptance by colleagues
o Knowledge of organization's business needs
o Ability to commit full-time through the beginning stages
of the implementation process
PHS System Administrator o Knowledge of PCs and MS Windows
o Clinical background (helpful)
o Strong communication and interpersonal skills
o System implementation experience
o Departmental knowledge
o Organizational skills
o Negotiating skills
o Acceptance by colleagues
o Knowledge of organization, enterprise and
scheduling methodologies
o Technical background
o Strong problem solving skills
o Sybase / MS SQL knowledge
o Thoroughly understanding of client/server system
PHS Resource Unit o Knowledge of PCs and MS Windows
Expert(s) o Clinical background
o Strong communication and interpersonal skills
o Ability to teach others and exhibit patience, understanding, and troubleshooting skills
o Acceptance by colleagues
o Knowledge of organization and enterprise
o System implementation experience
o Departmental knowledge
o Organizational skills
o Negotiating skills
IASIS
Page 36
PERSONNEL SKILLS AND KNOWLEDGE
--------- --------------------
Training Expert(s) o Knowledge of PCs and MS Windows
o Skilled in Instructional Design, from needs assessment to course development
o Skilled in training delivery
o Ability to disseminate knowledge about the Pathways Healthcare
Scheduling system to all users in the enterprise
- -------------------------------------------------------------------------------------------------------------------
Training Coordinator o Knowledge of PCs and MS Windows
o Scheduling and coordination skills
- -------------------------------------------------------------------------------------------------------------------
Network Administrator o Knowledge of PCs, MS Windows and Desktop OS
o Knowledge of networks, communication protocols, and Windows NT Server
o Understanding of network infrastructure and hardware
o Ability to teach others
o Troubleshooting/problem solving skills
o Ability to o supervise the Pathways Healthcare Scheduling network
- -------------------------------------------------------------------------------------------------------------------
Database Administrator o Knowledge of PCs and MS Windows
o Knowledge of networks, communication protocols, Windows NT Server
o Knowledge of network infrastructure and hardware
o Ability to teach others
o Troubleshooting/problem solving skills
o Database Administration knowledge
- -------------------------------------------------------------------------------------------------------------------
Reports Coordinator o Knowledge of PCs and MS Windows
o Knowledge of networks, communication protocols, and Windows NT Server
o Understanding of network infrastructure and hardware
o Ability to teach others
o Troubleshooting/problem solving skills
o Ability to administer the Pathways Healthcare Scheduling reports features
o Knowledge of SQL report writer
- -------------------------------------------------------------------------------------------------------------------
Interface Administrator o Knowledge of PCs, and MS Windows, and Desktop OS
o Knowledge of o networks, communication protocols, and Windows NT Server
o Understanding of network infrastructure and hardware
o Ability to teach others
o Troubleshooting/problem solving skills
o Understanding of HL7 Interface methodologies
- -------------------------------------------------------------------------------------------------------------------
IASIS
Page 37
Education
Pathways Healthcare Scheduling education is not included in this contract
supplement. Customer education is a phase of the Pathways Healthcare Scheduling
ServicePath. The education phase consists of classes focusing on scheduling,
database building, and the technical aspects of Pathways Healthcare Scheduling.
The following table defines the Pathways Healthcare Scheduling Level 2 Version
ER 5.0 education available if purchased:
Deliverables Focus/Goals Length Attendees by Profile
- ------------ ----------- ------ --------------------
Scheduling o Scheduling and application training 3 days o Project Manager
Training B Identify features and functions that will o Resource Unit Expert(s)
(PSR100) meet scheduling needs o Key Users
B Perform all appointment handling features o Training Expert
and patient scheduling enhancements Total = 4 attendees
B Perform advanced scheduling functions
B Identify policies, procedures, and protocol
for handling appointments
Windows Client o Provides introduction to Client / Server 2 days o System Administrator
Server (WSA100) concepts for new database administrators
o Introduces Windows NT Server essentials for DBA's Total = 1 attendee
o Obtain hands on experience with SQL Server
features and SQL scripts
System o Database Maintenance 1 day o System Administrator
Administration o Practice installing/upgrading PHS software Total = 1 attendee
for PHS and security issues
(WPH100)
Database o Database Table Structure 2 days o Database Administrator OR
Structures for - Demonstrate basics of report building o Reports Coordinator
Report Writing - Create and maintain reports that document and
(PDS100) analyze data Total = 1 attendee
- Identify and review database diagram (ERD)
- Define and review data retrieval scenarios
* The Pathways Healthcare Scheduling ServicePath price includes the costs
associated with educating the attendees listed in the above table.
Additional attendees can be added based on seating availability at the
then published additional class seat rate.
IASIS
Page 38
CUSTOMER AND MCKESSONHBOC RESPONSIBILITIES
The following table lists customer and McKessonHBOC responsibilities.
PHASE 1 - PLANNING AND ANALYSIS
Responsibilities
----------------
Customer McKessonHBOC
-------- ------------
o Participate actively in the Pathways o Establish McKessonHBOC Pathways
Healthcare Scheduling site assessment and Healthcare Scheduling project team
all planning and analysis meetings and o Provide project management activities
activities related to:
o Designate resources according to listed B Facilitation and coordination of
Customer Profile for Pathways Healthcare McKessonHBOC cross-functional activities
Scheduling B Provide 'single point of contact' for
o Manage the implementation project through product specific implementation issues
enterprise rollout completion B Coordinate routine conference calls to
o Complete capacity planning worksheet address status, problem resolution and
o Develop project plan with assistance from other issues affecting the success of the
McKessonHBOC project
o Develop overall training plan o Conduct:
o Identify user support needs B Site assessment
o Develop Infrastructure plan and order B Kick-off call
hardware B Planning and analysis assistance
B Planning meeting
PHASE 2 - TECHNICAL SETUP
Responsibilities
----------------
Customer McKessonHBOC
-------- ------------
o Perform technical environment installation o Consult on the technical environment setup
and setup: for Pathways Healthcare Scheduling
B Server operating system installation o Perform Pathways Healthcare Scheduling
B Drive configuration software installation and setup:
B Network communications B Sybase or MS SQL database
B Sybase or MS SQL software installation B Scheduling engine
o Work with McKessonHBOC to install Pathways B Interface gateway
Healthcare Scheduling software components B Workstation configuration
o Verify Pathways Healthcare Scheduling
components and communications
PHASE 3 - CUSTOMER EDUCATION
Responsibilities
----------------
Customer McKessonHBOC
-------- ------------
o Attend and actively participate in the o Deliver Pathways Healthcare
Pathways Healthcare Scheduling education Scheduling education.
at a McKessonHBOC facility and at customer
site
o Attend required Third Party' training:
B Sybase: Introduction, FastTrack, and System
Administrator or MS SQL class
B Operating System (server/desktop)
B Report Writer
IASIS
Page 39
IASIS
Page 40
PHASE 4 - PROCESS AND PRODUCT DESIGN AND BUILD
Responsibilities
----------------
Customer McKessonHBOC
-------- ------------
o Execute customer implementation tasks and o Execute implementation tasks and
activities as outlined in the project plan activities outlined in the project plan for
o Perform data gathering activities McKessonHBOC/PHS
o Develop application test plans o Consult on data gathering and database
o Complete database building and testing building issues
o Define reporting needs: B o Consult on data structure issues
Develop all custom reports B for customer's custom report writing
Ongoing report maintenance o Provides test plan template
o Develop user support procedures o Consult on user and technical support
o Develop technical support procedures policies and procedures
o Perform process, policy and procedure o Assist with MPI load process testing.
definition o Consult on development of user training plan
o Develop user training
PHASE 5 - PROCESS AND PRODUCT TEST
Responsibilities
----------------
Customer McKessonHBOC
-------- ------------
o Conduct initial stress testing, record o Remote assistance with MPI load and test
response times and error messages, o Remote assistance with application testing
repeat stress testing (as needed) and issue resolution
B Verify functionality of PHS components, o Remote assistance with system feature,
features, and communications (connectivity) function , and stress testing .
B Load test system
o Test workflow procedures
o Test technical procedures and processes
o Test scheduling procedures for accuracy
o Assist in the execution of project plan tasks
o Assist in the management of the project plan
o Identify and resolve process and procedural
issues
o Test user support procedures
o Conduct application, device and performance
testing
PHASE 6 - USER TRAINING AND PRODUCTIVE USE PLANNING
Responsibilities
----------------
Customer McKessonHBOC
-------- ------------
o Assist in the execution of project plan tasks o Assistance with verification of latest software
o Assist in the management of the project plan o Review of technical downtime procedures
o Identify and resolve process and procedural o Provide Productive Use Project Plan template
issues o Assistance with verification of operational
o Execute user training training and productive use environments
o Develop Productive use plan and identify key o Review PHS pre-productive use check list
people for Productive use support with customer
o Set up and verify operational productive use o Review final preparation of productive use plan:
environments resources, interface activation, parallel
IASIS
Page 41
Responsibilities
----------------
Customer McKessonHBOC
-------- ------------
and future loading of appointments
IASIS
Page 42
PHASE 7 - PRODUCTIVE USE AND TRANSITION TO SUPPORT
Responsibilities
----------------
Customer McKessonHBOC
-------- ------------
o Assist in the execution of project plan o Provide Pre-productive use checklist
tasks o Assistance with removal of test patient data
o Assist in the management of the project as needed
plan o Assist with MPI load
o Identify and resolve process and o Provide remote productive use support
procedural issues o Structured transition to support
o Prepare for first productive use
o Remove test patient data, load MPI, enter
future appointments
o Complete parallel operations
o Complete initial first productive use
event
o Evaluate project
o Transition from implementation services to
support services
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBOC CONTRACT SUPPLEMENT CS# P9903770
CUST# 6529200
SHIP TO: BILL TO:
St. Luke's Medical Center IASIS Healthcare Corporation
IASIS Healthcare Data Center The Dover Centre
1800 East Van Buren 113 Seaboard Lane, Suite A200
Phoenix, AZ 85006 Franklin, TN 37067
Telephone: 615-844-2747
Contract Supplement to HBOC Agreement #C9902292, dated__________________________
THIS CONTRACT SUPPLEMENT, including all Exhibits, Schedules, and Attachments
hereto and incorporated herein (this "Contract Supplement") amends HBO & Company
Information System Agreement identified above including all Exhibits, Schedules,
and Attachments thereto, and as amended (the "Agreement"). To the extent that
the terms, conditions and definitions set forth in this Contract Supplement
differ or conflict with the terms and conditions set forth in the Agreement,
such differences are stated below and on the Attachment(s) hereto and shall
control. Where not different or in conflict with the terms, conditions and
definitions of this Contract Supplement, all applicable terms, conditions, and
definitions set forth in the Agreement are incorporated within this Contract
Supplement as if set forth herein.
SERVICES
Description Category Family Net Price
- ----------- -------- ------ ---------
Laser Statement Processing Installation EC2000 [ ]*
Payment Terms: 100% due on or before October 28, 2000 Service Total: [ ]*
LINE ITEM COMMENTS
Installation pricing is for the following five (5) Utah IASIS Healthcare
Facilities:
Davis Hospital 6870100 1600 W. Antelope Dr. Layton UT 84041
Jordan Valley Hospital 6870300 3580 W. 9000 South West Jordan UT 84088
Pioneer Valley Hospital 6870075 3460 S. Pioneer Pwy West Valley UT 84120
Salt Lake Regional Hospital 6870270 1050 E. South Temple Salt Lake City UT 84102
Rocky Mountain Medical Center 6870036 2500 South State Salt Lake City UT 84115
AUTHORIZATION This quote is valid until 02/29/00
Customer Signature: /s/ Kenneth W. Perry HBOC Signature: /s/ Gregory W. Hardin
--------------------- --------------------------
Printed Name: Printed Name: Gregory W. Hardin
--------------------------- ---------------------------
Title/Position: VP, Operations & Finance Title/Position: Account Executive
------------------------- --------------------------
Customer PO#: Date: 2-25-00
--------------------------- ------------------------------------
Date:
----------------------------------
THANK YOU FOR YOUR BUSINESS
(PLEASE ATTACH CUSTOMER'S PURCHASE ORDER)
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBOC CONTRACT SUPPLEMENT CS# ECRN0045
CUST# 6529206
SHIP TO: BILL TO:
St. Luke's Medical Center IASIS Healthcare Corporation
IASIS Healthcare Data Center The Dover Centre
1800 East Van Buren 113 Seaboard Lane, Suite A200
Phoenix, AZ 85006 Franklin, TN 37067
Telephone: (615) 844-2747
Contract Supplement to HBOC Agreement #C9902292, dated__________________________
THIS CONTRACT SUPPLEMENT, including all Exhibits, Schedules, and Attachments
hereto and incorporated herein (this "Contract Supplement") amends
HBO & Company Information System Agreement identified above including all
Exhibits, Schedules, and Attachments thereto, and as amended (the "Agreement").
To the extent that the terms, conditions and definitions set forth in this
Contract Supplement differ or conflict with the terms and conditions set forth
in the Agreement, such differences are stated below and on the Attachment(s)
hereto and shall control. Where not different or in conflict with the terms,
conditions and definitions of this Contract Supplement, all applicable terms,
conditions, and definitions set forth in the Agreement are incorporated within
this Contract Supplement as if set forth herein.
SOFTWARE
Description Category Family Unit Price Qty Net Price Maint.
- ----------- -------- ------ ---------- --- --------- --------
Electronic Remittance Posting
(3 Lines of Business) Software EC2000 [ ]* 1 [ ]*
Reject Note Posting Software EC2000 1
Accelerated Supplemental Software EC2000 1
Billing
TOTALS:
Payment Terms: [ ]* shall be due upon Software Total: [ ]*
execution of this Contract Supplement; [ ]*
shall be due in five (5) equal consecutive monthly
payments beginning April 28, 2000.
The Software Maintenance Term and the Annual
Software Maintenance Fee Start Date shall begin
upon execution of this Contract Supplement
SERVICES
Description Category Family Unit Price Qty Net Price
- ----------- -------- ------ ---------- --- ---------
Electronic Remittance Posting
(3 Lines of Business) Installation EC2000 [ ]*
Reject Note Posting Installation EC2000
Accelerated Supplemental Installation EC2000
Billing
TOTAL:
Payment Terms: 100% shall be due on October 28, 2000 Service Total: [ ]*
LINE ITEM COMMENTS
There are no Hardware Requirements to these proposed products other then PC's.
The number of PC's needed will vary depending on the volumes being processed.
GENERAL COMMENTS
Installation pricing is for 4 Utah IASIS Healthcare Facilities.
Software Pricing is for the following IASIS Hospitals
Odessa Regional Hospital
Southwestern General Hospital
Mid-Jefferson Hospital
Park Place Medical Center
Palms of Pasadena Hospital
Town & Country Hospital
Memorial Hospital of Tampa
Davis Hospital
Jordan Valley Hospital
Pioneer Valley Hospital
Salt Lake Regional
Paracelsus Regional Hospital
Rocky Mountain Medical Center
St. Lukes Medical Center
Mesa General Hospital
Tempe St. Luke's Hospital
AUTHORIZATION This quote is valid until 02/29/00
Customer Signature: /s/ Kenneth W. Perry HBOC Signature: /s/ Gregory W. Hardin
--------------------- -----------------------
Printed Name: Printed Name: Gregory W. Hardin
--------------------------- -------------------------
Title/Position: VP, Operations & Finance Title/Position: Account Executive
------------------------- -----------------------
Customer PO#: Date: 2-25-00
--------------------------- ---------------------------------
Date:
-----------------------------------
THANK YOU FOR YOUR BUSINESS
(PLEASE ATTACH CUSTOMER'S PURCHASE ORDER)
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC
Confidential and Proprietary to McKesson
MCKESSON
Empowering Healthcare CONTRACT SUPPLEMENT CS NO. 1-CC9QH
CUST NO. 1002842
SOLD TO:
IASIS Healthcare Corporation, The
Dover Centre
113 Seaboard Lane, Suite A200
Franklin TN 37067
SHIP TO: BILL TO:
IASIS Healthcare Corporation, The Dover Centre IASIS Healthcare Corporation, The
The Dover Centre 113 Seaboard Lane Suite A 200 Dover Centre
Franklin TN 37067 The Dover Centre 113 Seaboard
Lane Suite A 200
Franklin TN 37067
TELEPHONE: (615) 467-1213
FACSIMILE: (615) 476-1273
ATTENTION: Lance Smith
ATTENTION: Lance Smith
TELEPHONE: (615) 467-1213 FACSIMILE: (615) 476-1273
EMAIL: Lance_Smith@iasishealthcare.com
CONTRACT SUPPLEMENT TO MASTER CONTRACT AGREEMENT NO. C9902292, DATED FEBRUARY
28, 2000.
THIS CONTRACT SUPPLEMENT, including all Exhibits, Schedules, and Attachments
hereto and incorporated herein (this "Contract Supplement") amends the agreement
identified above including all Exhibits, Schedules, and Attachments thereto, and
as amended (the "Agreement"), and is made effective as of this 4th day of
December, 2003 (the "Contract Supplement Effective Date"). Unless otherwise
specifically and expressly set forth in this Contract Supplement, this Contract
Supplement sets forth terms and conditions that apply only to the Facilities,
Software and/or Services listed in this Contract Supplement. To the extent the
terms and conditions of the Agreement are in conflict with this Contract
Supplement, the terms of this Contract Supplement shall control. Where not
different or in conflict with the terms, conditions and definitions of this
Contract Supplement, all applicable terms, conditions, and definitions set forth
in the Agreement are incorporated within this Contract Supplement as if set
forth herein.
EQUIPMENT
PRODUCT NO. PRODUCT DESCRIPTION FAMILY UNIT PRICE QTY. DISCT. NET PRICE
- ----------- ------------------- ------ ----------- ---- --------- -----------
70000950 McKesson Hardware Warranty Uplift (see [ ]* 1 [ ]*
attached schedule)
70000991 IBM pSeries Servers for AIX 1
70000999 IBM Enterprise Storage Servers 1
EQUIPMENT TOTAL:
1
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC
Confidential and Proprietary to McKesson
TECHNOLOGY SERVICES
PRODUCT ANNUAL
NO. PRODUCT DESCRIPTION FAMILY UNIT PRICE QTY. NET PRICE MAINT.
- ------- ------------------- ------ ---------- ---- ----------- ---------
74004935 McKesson Implementation Services for IBM [ ]* 1 [ ]*
ESS systems
74000484 McKesson Technology Project Management 1
Services
73006842 SystemCare OS for UNIX Basic+ Annual 1
Subscription
74000484 McKesson Technology Project Management 1
Services
TECHNOLOGY SERVICES TOTAL:
GRAND TOTAL:
GENERAL COMMENTS:
1. Equipment Releases. Customer acknowledges that the Software releases
listed on the Equipment configurations, as set forth in
Exhibit______________attached hereto, are for Equipment configuration
purposes only and may represent future versions of the Software that
Customer may receive, if and when available, as part of Software
Maintenance Service.
2. Equipment Delivery. Title and all risk of loss or damage to Equipment
will pass to Customer upon shipment to Customer. Unless Customer
clearly advises McKesson to the contrary in writing, McKesson may make
partial shipments of Equipment, to be separately invoiced and paid for
when due. Delay in delivery of any installment will not relieve
Customer of its obligation to accept the remaining Equipment purchased
under this Agreement.
PAYMENT TERMS:
EQUIPMENT: 100% shall be due upon the Equipment delivery date.
EQUIPMENT WARRANTY UPLIFT: 100% shall be due upon the Equipment delivery date.
TECHNOLOGY SERVICES/PROFESSIONAL SERVICES: 100% shall be due upon the Contract
Supplement Effective Date.
TECHNOLOGY SERVICES/SYSTEMCARE SERVICES (Recurring Service Fees): First year
fees shall be due upon SystemCare contract start date ("SystemCare Start Date")
as defined in the SystemCare Exhibit attached hereto. Subsequent annual
installments shall be due on each anniversary of the SystemCare Start Date.
AUTHORIZATION: The pricing contained herein is valid until December 31, 2003.
IASIS HEALTHCARE CORPORATION, THE DOVER CENTRE MCKESSON INFORMATION/SOLUTIONS LLC
Signature: /s/ Derek Morkel Signature: /s/ Terry L. Snyder
------------------------- -----------------------
Printed Name: Derek Morkel Printed Name: Terry L. Snyder
Title/Position: Operations CFO Title/Position: AVP, McKesson
Customer PO#: Date: 12/5/03
-----------------------
Date: 12/04/2003
2
McKesson Information Solutions LLC
Confidential and Proprietary to McKesson
Customer's purchase order number is required. If this contract supplement is
equal to or exceeds $10,000, a copy of the Customer's purchase order must be
attached. Pre-printed terms and conditions on or attached to Customer's purchase
orders shall be of no force or effect.
MCKESSON SALES CENTER PHONE: (404) 338-2435
THANK YOU FOR YOUR BUSINESS FAX: (404) 338-5116
3
MCKESSON
Empowering Healthcare
TABLE OF CONTENTS
- CONTRACT SUPPLEMENT ADVANCED CLINICALS
- Exhibit I - Installation and Implementation Services
- Exhibit II - Hardware Configurations
- Exhibit III - Business Partner Special Provisions
- III-A BEA WebLogic
- III-B First DataBank
- III-C Oracle
- III-D Snowbound
- III-E Vignette
[IASIS HEALTHCARE(R) LOGO]
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
MCKESSON
Empowering Healthcare
CONTRACT SUPPLEMENT
CS NO. P0413775
CUSTOMER NO. 1002842
SOLD TO:
IASIS Healthcare Corporation
The Dover Centre
117 Seaboard Lane, Suite E200
Franklin, TN 37067
SHIP TO: BILL TO:
St. Luke's Medical Center IASIS Healthcare Corporation
1800 East Van Buren Street The Dover Centre
Phoenix, AZ 85006 117 Seaboard Lane, Suite E200
Franklin, TN 37067
Telephone: 615-467-1213
Facsimile:
Attention: Lance Smith, CIO
CONTRACT SUPPLEMENT TO INFORMATION SYSTEM AGREEMENT NO.C9902292, DATED
FEBRUARY 28, 2000.
THIS CONTRACT SUPPLEMENT, including all Exhibits, Schedules, and Attachments
hereto and incorporated herein (this "Contract Supplement") amends the agreement
identified above including all Exhibits, Schedules, and Attachments thereto, and
as amended (the "Agreement"), and is made effective as of this 22nd day of
December , 2003 (the "Contract Supplement Effective Date"). Unless otherwise
specifically and expressly set forth in this Contract Supplement, this Contract
Supplement sets forth terms and conditions that apply only to the Facilities,
Software and/or Services listed in this Contract Supplement. To the extent the
terms and conditions of the Agreement are in conflict with this Contract
Supplement, the terms of this Contract Supplement shall control. Where not
different or in conflict with the terms, conditions and definitions of this
Contract Supplement, all applicable terms, conditions, and definitions set forth
in the Agreement are incorporated within this Contract Supplement as if set
forth herein.
INCLUDED IN THIS CONTRACT SUPPLEMENT
Exhibit I Installation and Implementation Services
Exhibit II Hardware Configurations
Exhibit III Business Partner Special Provisions
III-A Accusoft
III-B BEA WebLogic
III-C First DataBank
III-D Oracle
III-E Snowbound
III-F Vignette
1
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
FACILITY LIST:
McKesson hereby grants to Customer a perpetual, non-exclusive, non-transferable
license to use the Software listed below, and to utilize the First DataBank Drug
Information Knowledge Software for use with McKesson's Horizon Clinical
Infrastructure, Horizon Order Management and Horizon Expert Documentation
Software solely on the Equipment at Customer's Data Center located at St. Luke's
Medical Center, 1800 East Van Buren, Phoenix, Arizona 85006 solely for the
benefit of persons and entities located at the Facilities listed in the table
below. The parties acknowledge that, where a number of identified users is
specified below, it represents a good faith estimate of the number of users of
the software at the Facilities. In the event a different number is needed, the
parties will work in good faith to appropriately amend the schedules and adjust
the fees payable hereunder as necessary.
# OF CUSTOMER
FACILITY BEDS NUMBER ADDRESS CITY STATE ZIP
-------- ---- -------- ------- ---- ----- -----
Davis Hospital & Medical Center 106 1008419 1600 West Layton UT 84041
Antelope Drive
Jordan Valley Hospital 50 1008479 3580 West 9000 South West Jordan UT 84088
*St. Luke's Medical Center 185 1008201 1800 East Van Phoenix AZ 85006
Buren Street
Memorial Hospital of Tampa 148 1014673 2901 W Swann Avenue Tampa FL 33609-
4056
Town and Country Hospital 186 1014681 6001 Webb Road Tampa FL 33615
Park Place Medical Center 105 1007146 3050 39th Street Port Arthur TX 77642
Tempe St. Luke's Hospital 109 1008282 1500 South Mill Tempe AZ 85281
Avenue
Mid-Jefferson Hospital 120 1007096 Highway 365 & Nederland TX 77627
27th Street
Southwestern General Hospital 144 1007248 7400 Barlite San Antonio TX 78224
Boulevard
Salt Lake Regional Hospital 125 1008475 1050 East South Salt Lake UT 84102
Temple City
Palms of Pasadena Hospital 201 1014606 5633 1st Avenue St. Petersburg FL 33707
South
Pioneer Valley Hospital 139 1008417 3460 Pioneer Salt Lake UT 84120-
Parkway City 2049
Mesa General Hospital Medical 118 1008092 515 N. Mesa Drive Mesa AZ 85201
Center
Odessa Regional Hospital 121 1025588 520 East Sixth Odessa TX 79760
Street
Unknown facility (located in the TBD TBD TBD TBD TBD TBD
Pacific Time Zone with
approximately 198 beds) which
shall be determined after the
Contract Supplement Effective
Date (the "Unknown Facility")
* Location of Customer's Data Center
(NOTE: It is not necessary to list offices of physicians and other caregivers
who have privileges at a health care facility identified above.)
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
SOFTWARE
<Table>
<Caption>
SOFTWARE ANNUAL SOFTWARE
MAINTENANCE IDENTIFIED NET MAINTENANCE
SOFTWARE # SERVICES # DESCRIPTION USERS FEE LICENSE SERVICES FEE
- ---------- ----------- ----------- ---------- --- ---------- ---------------
71000218 73006388 PATHWAYS INTERFACE MANAGER -FULL USE LICENSE [ ]*
71000613 73006376 HORIZON(WP) FOUNDATION W/ HIGH AVAILABILITY 8 CPU's
71001083 73008543 - Horizon(WP) Development Kit 5 Users
72002925 73003538 - Vignette
72000482 73003569 - Oracle
72001243 73007673 - WebLogic
71000614 73006377 HORIZON(WP) PHYSICIAN PORTAL 4 CPU's
HORIZON(WP) PHYSICIAN PORTAL MODULES FOR STAR 1 CPU
71000661 73009026 - Working Patient List
71000658 73009050 - Station Census
71000651 73009056 - Facesheet
71000653 73009066 - MPI Search
71000655 73009051 - Physician Directory
71000650 73009053 - Drug Information
71000833 73009054 - Procedure and Diagnosis
71000834 73007932 - Electronic Signature
HORIZON(WP) PHYSICIAN PORTAL MODULES FOR 1 CPU
HORIZON PATIENT FOLDER
71000629 73006922 - Patient Folder
71000628 73006927 - Deficiency by Physician
HORIZON(WP) PHYSICIAN PORTAL MODULES FOR 1 CPU
HORIZON CLINICALS
71000625 73009063 - Serial Results Viewer
71000621 73006923 - Flowsheet Viewer
71000623 73006936 - Orders Viewer
71001040 73008447 - Meds Viewer
HORIZON(WP) PHYSICIAN PORTAL MODULES FOR 1 CPU
PATHWAYS HEALTHCARE SCHEDULING
71000638 73006933 - Schedule View
HORIZON CLINICAL INFRASTRUCTURE
71000955 73007336 - Upgrade to Enterprise HCI
72004197 73003017 - First DataBank Knowledgebase
72002537 73003571 - Oracle 16 CPU's
71000116 73000372 - Clinical Query Add-On License
72003463 73008315 - Query Scheduler
71001731 73010380 HORIZON EXPERT DOCUMENTATION
72004197 73003017 - First DataBank Knowledgebase
72009510 73013750 - WebLogic Express - Basic Edition License 19 CPU's
71000953 73007182 HORIZON ADMIN-RX - FULL USE
("DEVELOPMENT SOFTWARE")
72008601 73011723 - WebLogic Standard 9 CPU's
71000225 73000056 HORIZON CARE RECORD
72000483 73003575 - Oracle 16 CPU's
71000226 73000057 HORIZON CARE ALERTS
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
71000289 73003105 HORIZON PATIENT FOLDER 400 Users [ ]*
71000971 73008394 - Imaging Link Engine
70001294 73011613 - Imaging WebStation
72000361 73008315 - COLD Reports Archiving Interface
70001290 70001291 BUSINESS PARTNER SOFTWARE FOR HORIZON PATIENT
FOLDER, INCLUDES:
- WebLogic
- SnowBound (2 CPUs)
- Vignette
- JDBC Driver
- Elan Level II
- AccuSoft OCR
- Boston SW
71001339 73008801 HORIZON BUSINESS FOLDER 100 Users
71000119 73000371 HORIZON ORDER MANAGEMENT
71000114 73000366 - Clinical Guidelines
TOTALS
SOFTWARE PAYMENT TERMS:
[ ]* shall be due upon the Contract Supplement Effective Date;
[ ]* shall be due on March 1, 2004;
[ ]* shall be due on May 1, 2004
[ ]* shall be due on July 1, 2004
[ ]* shall be due on December 1, 2004;
[ ]* shall be due on the earlier of March 1, 2005 or Live Date of Horizon
Clinical Infrastructure, Horizon Care Record, Horizon Admin-RX, Horizon Expert
Documentation, Horizon Patient Folder and Horizon Business Folder;
[ ]* shall be due on May 1, 2005;
[ ]* shall be due on July 1, 2005;
[ ]* shall be due on September 1, 2005;
[ ]* shall be due on the earlier of February 1, 2006 or the Live Date of
Horizon Care Alerts and Horizon Order Management.
SOFTWARE MAINTENANCE PAYMENT TERMS:
The first annual Software Maintenance Services Fee shall be due twelve (12)
months from the Contract Supplement Effective Date.
SERVICES
DESCRIPTION NET PRICE
- ----------- -----------
Fixed Fee Implementation Services [ ]*
Time and Materials Implementation Services
SERVICE TOTAL: [ ]*
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PAYMENT TERMS:
[ ]* shall be due in three (3) equal consecutive monthly payments
beginning on January 1, 2004;
[ ]* shall be due in six (6) equal consecutive monthly payments beginning
on April 1, 2004;
[ ]* shall be due on the earlier of March 1, 2005 or the Live Date of
Horizon Clinical Infrastructure, Horizon Care Record, Horizon Admin-RX, Horizon
Expert Documentation, Horizon Patient Folder and Horizon Business Folder;
[ ]* shall be due on April 1, 2005;
[ ]* shall be due on May 1, 2005;
[ ]* shall be due on June 1, 2005
[ ]* shall be due in on July 1, 2005;
[ ]* shall be due on the earlier of February 1, 2006 or the Live Date of
Horizon Care Alerts and Horizon Order Management;
[ ]* shall be due in twenty-two (22) equal consecutive monthly payment
beginning March 1, 2006.
TIME AND MATERIALS PAYMENT TERMS: Billed monthly as incurred.
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COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
EQUIPMENT
SYSTEMCARE
BASIC PLUS
(PREMIUM FOR SYSTEMCARE
DISCOUNTED INTEGRATION/ 3 YEAR 3 YEAR PATIENT/ PREMIUM
HARDWARE HARDWARE INSTALLATION PRE-PAID MAINTENANCE BUSINESS DATABASE FOR
LIST PRICE PRICE SERVICES MAINTENANCE CONTRACT FOLDER) ORACLE TOTAL
---------- ---------- ------------ ----------- ----------- ----------- ------------ ----------
ST. LUKE'S DATA CENTER
Pathways Contract [ ]*
Management
Pathways Compliance
Advisor
Horizon Clinical Web
Servers
Electronic Commerce
STAR Receivables
Workstation
Horizon Patient Folder/
Horizon Business Folder
IBM P690: Horizon
Clinical Infrastructure
Unknown Facility
(Admin RX and Expert
Doc.), Horizon Clinical
Infrastructure Med
Center SE TX (Admin
RX and Expert Doc.),
Care Record, and
CareLink
IBM P670: Pathways
Interface Manager
(existing Interfaces plus
Lake Meade and Med
Center of SE TX
interfaces)
IBM P650: Horizon
Physician Portal
UNKNOWN FACILITY DATA
CENTER
IBM P630: DAS
Horizon Patient Folder/
Horizon Business Folder
- - Remote Site Hardware
MEDICAL CENTER OF
SOUTHEAST TEXAS DATA
CENTER
IBM P630: DAS
Horizon Patient Folder/
Horizon Business Folder
- - Remote Site Hardware
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COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
SAN Upgrade - IBM [ ]*
ESS Upgrade
Connect2000 - thin client
(100 users for HPF/HBF and
40 users for Horizon Blood
Bank)
TOTAL
EQUIPMENT TOTAL(1):[ ]*
EQUIPMENT, INTEGRATION AND INSTALLATION SERVICES:
100% shall be due upon the Equipment delivery date.
EQUIPMENT PREPAID MAINTENANCE (POST WARRANTY MAINTENANCE):
100% shall be due upon the Equipment delivery date.
EQUIPMENT THREE YEAR ANNUAL MAINTENANCE:
First year fees [ ]* shall be due upon the Equipment maintenance contract
start date ("Equipment Maintenance Start Date"). Subsequent annual installments
shall be due on each anniversary of the Equipment Maintenance Start Date.
SYSTEMCARE:
As set forth in Exhibit II
GRAND TOTAL: [ ]*
GENERAL COMMENTS:
1. Software Maintenance Fees Increase. McKesson will have the right, once
annually, to increase Software Maintenance fees upon sixty (60) days
notice to Customer, provided that the amount of any such increase will
not exceed the lower of (a) five percent (5%), or (b) the annual
percentage increase in the ECI. Any such increase will not be effective
until the next annual term of Software Maintenance Services. "ECI"
means Employment Cost Index, Compensation, Private Industry, White
Collar Occupations, not seasonally adjusted, (June 1989 = 100), as
published by the US Department of Labor, Bureau of Labor Statistics.
2. Software Maintenance Fees Pro-Ration. Annual Software Maintenance
Services fees shall be due in accordance with the terms and conditions
of the Agreement and be prorated on a 365-day calendar year.
3. Professional Services. Professional Services are set forth in Exhibit I
attached hereto.
4. Business Partner Terms. Business Partner terms are set forth in Exhibit
III attached hereto.
5. Development Software. Customer recognizes that, as of the Contract
Supplement Effective Date, the Horizon Admin-RX Software is under
development ("Development Software") and as such is unwarranted as to
performance
- ---------------
(1) Equipment total does not include Post Warranty Annual Equipment Maintenance.
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COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
and functionality until such time as the Development Software becomes
Generally Available. If and when the Development Software becomes
Generally Available, Software Maintenance Services on commercially and
generally offered terms and conditions shall be available from
McKesson, together with functionality warranties to the Development
Software's Documentation. Customer acknowledges that the Development
Software may never become Generally Available.
6. Enabler Limitation. Unless otherwise provided in an Exhibit hereto, all
Horizon(WP) Physician Portal modules and Horizon(WP) Foundation
Software and related Third-Party Software (other than the Vignette
Portal Server for Horizon(WP) provided to Customer pursuant to this
Contract Supplement, may only be used in connection with McKesson web
solutions built on the Horizon(WP) Foundation. Third-Party Software
rights shall not operate to expand in any way Customer's license rights
to McKesson Software.
7. Customer acknowledges that the Software releases listed on the
Equipment configurations, as set forth in Exhibit II attached hereto,
are for Equipment configuration purposes only and may represent future
versions of the Software that Customer may receive, if and when
available, as part of Software Maintenance Services.
8. The Equipment pricing set forth herein does not include wireless
networks and/or devices, which may range in price from $[ ]* to
[ ]* per each network and from [ ]* per each device.
9. Implementation Services set forth on Exhibit 1 attached hereto for
STAR, Pathways Contract Manager, EC2000, Pathways Healthcare
Scheduling, Pathways Compliance Manager (previously licensed on
Contract Supplement P9902292-1, dated February 28, 2000) and Horizon
Surgical Manger (previously licensed on Contract Supplement P0207527,
dated December 28, 2001) shall be used for the purposes of implementing
such Software at the Unknown Facility.
10. Optional Software Pricing: For twelve (12) months after the Contract
Supplement Effective Date or for a period of ninety (90) days from the
General Availability Date of the Development Software, Customer may
license the following Software at all the Facilities listed [above] for
the license fees specified below under the terms of the Agreement:
THIRD
SOFTWARE SOFTWARE PARTY/INTERFACES
PRODUCT MAINTENANCE NET SOFTWARE SOFTWARE SOFTWARE
SOFTWARE NUMBER PRODUCT NUMBER LICENSE FEE LICENSE FEE MAINTENANCE FEE
-------- -------- -------------- ----------- ---------------- ---------------
Horizon Emergency Care 70000721 70000851 [ ]*
Tracking Board 71000118 73000370
Triage Charting/Nursing ("Development 71002121 73011611
Software")
Physician Documentation/ Prescription 71002112 73011630
Writer ("Development Software")
Horizon Emergency Care Faxing,
includes:
HEC Isofax Client 72006528 73008886
HEC Isofax Modem 72006542 73008888
HEC Isofax Server 72006540 73008887
Epic Discharge 72006539 73008904
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COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HEC Limited Use for Web 72007890 73009140 Included in
Intelligence HEO
BEA WebLogic Express Basic 72009510 73013750 [ ]*
(9 CPU's)
McKesson reserves the right to charge annual Software Maintenance
Services fees for additional Software licensed.
Customer recognizes that, as of the Contract Supplement Effective Date,
the Software listed above as Development Software is under development
("Development Software") and as such is unwarranted as to performance
and functionality until such time as the Development Software becomes
Generally Available. If and when the Development Software becomes
Generally Available, Software Maintenance Services on commercially and
generally offered terms and conditions shall be available from
McKesson, together with functionality warranties to the Development
Software's Documentation. Customer acknowledges that the Development
Software may never become Generally Available.
If and when the Development Software becomes Generally Available,
Customer may license said software from McKesson upon execution of a
new and separate Contract Supplement. Said software shall then be
deemed "Software" as defined in the Agreement, and the terms and
conditions of the Agreement shall govern its use. Customer acknowledges
that additional fees may apply upon licensure of such Software,
including without limitation, fees for Implementation Services,
Software Maintenance Services, and Equipment.
11. The parties acknowledge and agree that the Equipment configuration set
forth in this Contract Supplement has been sized by McKesson according
to its best estimate so that Customer might fully utilize all functions
and specifications described in this Agreement and in the Documentation
describing the Software. The parties further acknowledge that, as of
the Contract Supplement Effective Date, Customer has not provided
McKesson with current Customer statistics for configuring and sizing
the Equipment to be provided to Customer. In the event changes to the
Equipment configuration become necessary in order for Customer to
utilize the functions and specifications of the Software, such changes
may result in additional fees charged to Customer and shall be made in
the form of an addendum or amendment to this Contract Supplement,
executed by the parties hereto. McKesson makes no warranties as to the
performance of the Software on the Equipment.
12. In the event Customer is unable to obtain, on or before January 31,
2004, approval of this Contract Supplement by its Board of Directors,
then Customer may terminate this Contract Supplement by notice given by
Customer to McKesson not later than the close of business on January
31, 2004. In the event of termination puruuant to the terms of this
Paragraph, neither party hereto shall have any further obligations
hereunder, except that (i) McKesson shall refund to Customer all
Software license fees paid by Customer through the date of termination
and (ii) McKesson shall continue the installation of the STAR modules,
Pathways Interface Manager, Pathways Contract Management and EC2000
Claims Administrator Software, for which Customer shall be responsible
for payment to McKesson of said Implementation Services at the
then-current time and materials rate. The parties hereby agree to enter
into a separate agreement for the aforementioned services, in the event
of termination pursuant to this Section 12.
Notwithstanding the foregoing, McKesson shall begin performing the
implementation and installation services set forth in this Contract
Supplement upon the Contract Supplement Effective Date.
AUTHORIZATION: The pricing contained herein is valid until December 23, 2003
9
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IASIS HEALTHCARE CORPORATION MCKESSON INFORMATION SOLUTIONS LLC
Signature: /s/ Sandra McRee Signature: /s/ Terry Snyder
----------------------------- ---------------------------------
Printed Name: Sandra McRee Printed Name: Terry Snyder
Title/Position: Chief Operating Officer Title/Position: V.P.
Customer PO#: Date: 12/22/03
Date: 12-22-03
THANK YOU FOR YOUR BUSINESS
(PLEASE ATTACH CUSTOMER'S PURCHASE ORDER)
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COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
EXHIBIT I TO CONTRACT SUPPLEMENT NO. P0413775
IMPLEMENTATION SERVICES
FOR IASIS HEALTHCARE CORPORATION
DECEMBER 18, 2003
1.1 STATEMENT OF PROJECT SCOPE. McKesson shall provide the Implementation
Services described in this Exhibit subject to the terms and conditions
set forth below. McKesson shall commence delivery of the Implementation
Services on a mutually agreeable date. Services outlined in this
Exhibit will be provided during the forty-eight (48) month period
following the Contract Supplement Effective Date at the fees set forth
in this Exhibit. In the event of a project delay greater than 6 months
on any milestone on the mutually agreed project timeline, additional
services fees may be assessed. If the project is delayed solely as the
result of the actions of McKesson, the Customer and McKesson will
mutually revise this timeframe without an increase in the service fee.
1.2 DEFINITIONS.
Implementation Services will be provided on a Fixed Fee or Time and
Materials basis:
FIXED FEE - Fixed Fee means that the Implementation Services
will be delivered by McKesson at a set price determined by
McKesson taking into account the project scope, and the time
and resources necessary to complete the project scope.
TIME AND MATERIALS FEES - "Time and Materials Fees" means that
the Implementation Services will be delivered by McKesson on a
time and materials basis such that the fees payable by
Customer will be based on the hours spent by McKesson
multiplied by the applicable hourly rate of [ ]* per
hour or the rate previously contracted in the Agreement. Such
hourly rate shall be valid for twelve (12) months from the
Contract Supplement Effective Date or in accordance with the
terms set forth in the Agreement, after which the McKesson
current prevailing rate for that service level shall apply.
McKesson may estimate the amount of hours and/or days
necessary to provide the services; however, Customer will be
responsible for the actual time spent by McKesson.
REMOTE - time spent working on Customer activities, while not
on-site.
1.3 OUT OF POCKET EXPENSES. Reasonable out-of-pocket expenses incurred by
McKesson in connection with the Services provided pursuant to this
Exhibit including travel, lodging and living expenses, and other
reasonable out-of- pocket direct expenses shall be billed to Customer
by McKesson monthly.
1.4 OUT OF SCOPE PROJECTS. Additional services required as a result of
Software release changes, modifications, improvements, or any other
services, interfaces or conversions, or additional training or
extending the mutually agreed project timeline, are beyond the scope of
the Implementation Services defined in this Exhibit. In the event
Customer requests any additional services, McKesson and Customer will
determine the scope of additional services to be provided, and the
terms and conditions (including fees to be paid) pursuant to which such
additional services shall be provided by McKesson. Customer and
McKesson will agree upon any modifications to the Implementation
Services in writing.
1.5 DEFINITION OF PROJECT SCOPE. The Implementation Services are more
expressly defined herein.
THE COMPLETE LIST OF SOFTWARE DEFINED IN THE FOLLOWING PRICING TABLES SHOULD BE
THE SAME AS THE LIST INCLUDED HEREIN.
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
2.1 - IMPLEMENTATION SERVICES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------
STAR SERVICEPATH TO INCLUDE PROJECT PLANNING AND [ ]*
IMPLEMENTATION SERVICES (INCLUDES NINE DEDICATED
RESOURCES) FOR THE FOLLOWING SOFTWARE AND INTERFACES
DESCRIBED HEREIN:
PROJECT MANAGER
TECHNICAL SERVICES
Technical Project Management - (half dedicated)
Technical Advisor - One (1) CPU - (as needed)
CLINICAL PATIENT CARE
Order Management/Charge Processing
Clinical Management
PATIENT PROCESSING
Patient Processing
MPI Matching Tool
GUI Implementation Assistance - post live
Medical Records (Records Management)
All Modules
Utilization Management (UM) only
GUI Implementation Assistance - Chart Management
- post live
GUI Implementation Assistance - Abstracting - post live
PRODUCT SUPPORTED INTERFACES
3M - Code 3 Encoder
PHARMACY
Pharmacy Base
PRODUCT SUPPORTED INTERFACES
Pyxis MedStation
First DataBank Kinetics
RADIOLOGY
PRODUCT SUPPORTED INTERFACES
Generic HL7 Transcription/Dictation
Generic HL7 Mammography
LABORATORY
All Modules - General Laboratory, Advanced Microbiology,
Anatomic Pathology
- -----------------------------------------------------------------------------------------------------
</Table>
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
2.1 - IMPLEMENTATION SERVICES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------
PRODUCT SUPPORTED INTERFACES
Dawning (Unidirectional) per Analyzer - one (1)
Dawning (Bi-directional) per Analyzer - one (1)
Fax Server
PATIENT ACCOUNTING
Receivables Workstation
PRODUCT SUPPORTED INTERFACES
Collection Agency Outbound
Collection Agency Inbound
Electronic Billing
Electronic Remittance
GENERAL LEDGER
General Ledger in the background
REPORT WRITER
VISTA
NAVIGATOR
STAR PRODUCT INTEGRATION
INFRASTRUCTURE MANAGEMENT
Horizon Patient Folder
ACCESS MANAGEMENT
Pathways Healthcare Scheduling
CLINICAL MANAGEMENT
Horizon Clinicals
RESOURCE MANAGEMENT
Horizon Surgical Manager
ENTERPRISE MANAGEMENT
Pathways Contract Management, Point to Point or
through an Engine
Medifax Eligibility for EC2000 Integration
EC2000 Claims Administrator
ON-SITE LIVE SUPPORT COVERAGE
CLINICAL
Order Management - one (1) resource three (3) shifts
Pharmacy - one (1) resource three (3) shifts
- -----------------------------------------------------------------------------------------------------
</Table>
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
2.1 - IMPLEMENTATION SERVICES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------
Radiology - one (1) resource three (3) shifts [ ]*
Laboratory - one (1) resource three (3) shifts
REVENUE CYCLE
Patient Processing - one (1) resource three (3) shifts
Medical Records - one (1) resource three (3) shifts
Patient Accounting - one (1) resource four (4) shifts
POST LIVE AUDITS - ON-SITE
CLINICAL
Order Management - one (1) resource three (3) days
Clinical Management - one (1) resource three (3) days
Pharmacy - one (1) resource three (3) days
Radiology - one (1) resource three (3) days
Laboratory - one (1) resource three (3) days
REVENUE CYCLE
Patient Processing - one (1) resource three (3) days
Medical Records - one (1) resource three (3) days
Patient Accounting - one (1) resource four (4) days
STAR CONVERSIONS AND INTERFACES:
STANDARD CONVERSIONS FROM NON-MCKESSON SYSTEMS:
PATIENT CARE RELATED
Master Patient Index (MPI) Data Load
MPI Extraction
STAR to PASSPORT MPI
Healthcare Scheduling File Build (for Bulk Load
from STAR to Healthcare Scheduling)
Medical Records Abstract Data Load
Chart Creation Data Sweep
STAR CUSTOM INTERFACES:
INTERFACE PACKAGES:
STAR PATIENT CARE TO INTERFACE MANAGER
HL7 Outbound ADT's, Orders, Charges
HL7 Inbound Orders, Statuses, Charges
PATIENT CARE INTERFACES:
Embosser Card [assumes one or two (1 or 2) card formats]
- -----------------------------------------------------------------------------------------------------
</Table>
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COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
2.1 - IMPLEMENTATION SERVICES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------
PATHWAYS SERVICEPATH 2000(TM) TO INCLUDE PROJECT PLANNING AND
IMPLEMENTATION SERVICES FOR THE FOLLOWING SOFTWARE:
INTERFACE MANAGER (IM) STANDARD SERVICEPATH [ ]*
IMPLEMENTATION:
Implementation Assistance
Remote consulting for one year - 50 hours
Three (3) days of consecutive beeper support for
go-live - four (4)
COMPLIANCE ADVISOR
Pre-Service Stand-Alone
Pre-Service with Healthcare Scheduling Interface
Post-Service via EC2000
Post-Service with Claim File Utility (CPU) Interface
McKesson System
CONTRACT MANAGEMENT UB92 SERVICEPATH
Denials with STAR RWS
EC2000 SERVICES
(6,001 - 9,000 MONTHLY CLAIM VOLUME
EC2000 CLAIMS MANAGEMENT
CLAIMS ADMINISTRATOR
First Facility
CLAIMS MANAGEMENT
72 Hour Rule Administrator
Accelerated Supplemental Billing (ASB) - 1st LOB
(Line of Business)
Accelerated Supplemental Billing (ASB) - Additional
LOB (Line of Business)
EC2000 REMITTANCE MANAGEMENT
Reject Note Posting - 1 LOB (Line of Business)
Reject Note Posting - 3 LOBs (Line of Business)
ELIGIBILITY MANAGEMENT
Eligibility Administrator
PATHWAYS HEALTHCARE SCHEDULING - LEVEL 1 [SIX (6) MONTHS]
- -----------------------------------------------------------------------------------------------------
</Table>
15
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
2.1 - IMPLEMENTATION SERVICES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------
One (1) Small Single Facility (<$100M OE) Implementation [ ]*
includes on-site first productive use, post-live audit,
advanced procedure rules building and database
QA/pre-live certification - following interface included:
ADT HL7 Interface - Inbound (Patient Demographics, Visits)
Standard Pending Admit Interface - Outbound
Standard Scheduling Message Interface - Outbound
Custom Report Consulting
PATHWAYS INTEGRATION SERVICES:
Pathways Compliance Advisor
fPATHWAYS SERVICE OFFERINGS:
ENTERPRISE TECHNICAL PROJECT MANAGER SERVICES:
Services for 1850 hours
HORIZON SERVICEPATH TO INCLUDE PROJECT PLANNING AND
IMPLEMENTATION SERVICES FOR THE FOLLOWING SOFTWARE:
HORIZON(WP) PHYSICIAN PORTAL SERVICES:
BASE SERVICES
Integration Services - Unix
Staging - UNIX (IBM/HP)
ON-SITE STAGING
HIGH AVAILABILITY
Configuration services to modify the Customer Server
Configuration of Portal
HORIZON (WP) PHYSICIAN PORTAL SERVICES
BASE SERVICES
Implementation Services
Clinical Services
HORIZON (WP) PHYSICIAN PORTAL PRODUCT MODULES
STAR
Source System Services
STAR Interfaces to provide results to HPP
HORIZON CLINICALS (CM/CR)
Source System Services
HORIZON PATIENT FOLDER
- -----------------------------------------------------------------------------------------------------
</Table>
16
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
2.1 - IMPLEMENTATION SERVICES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------
Implementation Services [ ]*
Source System Services
STAR RADIOLOGY
Implementation Services
Clinical Services
Source System Services
HORIZON SCHEDULING
Implementation Services
Clinical Services
Source System Services
HORIZON FOUNDATION TECHNICAL TRAINING (NT DEVELOPMENT KIT)
HORIZON CLINICALS:
HORIZON CLINICAL INFRASTRUCTURE - TECHNICAL
System Staging
Interface Services
ADT/Master File Interface
Clinical Query
Project Management
Technical
HORIZON CLINICAL INFRASTRUCTURE - APPLICATION
Clinical Profile
Project Management
Technical
Application
Care Viewer
Application
Technical
Project Management
HORIZON ADMIN-RX - FULL IMPLEMENTATION WITH HAND HELDS
Project Manager
Technical Project Manager
Implementation Assistance
Post Implementation Assessment
HORIZON CARE ALERTS - TURNKEY SERVICES
- -----------------------------------------------------------------------------------------------------
</Table>
17
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
2.1 - IMPLEMENTATION SERVICES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------
Implementation Assistance
Technical Services
Project Management
HORIZON CARE RECORD WITHOUT CLINICALS BEING LIVE [ ]* [ ]*
Implementation Assistance
Technical Services
Project Management
HORIZON EXPERT DOCUMENTATION - OPTION 1
Project Manager
Technical Project Manager
Implementation Assistance
Post Implementation Assessment
HORIZON ORDER MANAGEMENT
Project Manager
Technical Project Manager
Implementation Assistance
Post Implementation Assessment
STAR PRODUCT INTERFACES:
HORIZON CLINICALS TO STAR - (THROUGH AN ENGINE)
Inbound ADTs, Master file
Bi-Direction Orders and Results
Allergy Integration
NON-STAR PRODUCT INTERFACES:
HORIZON CLINICALS TO HORIZON SURGICAL MANAGER -
(POINT TO POINT OR THROUGH AN ENGINE)
HL7 Inbound Results (Surgical Summary Report)
DATA ACQUISITION SYSTEM INTERFACES
CRITICAL CARE MONITORS & RESPIRATORY CARE VENTILATORS:
A T&M Work order will be opened for the
implementation assistance of these interfaces
HORIZON PATIENT FOLDER:
- -----------------------------------------------------------------------------------------------------
</Table>
18
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
2.1 - IMPLEMENTATION SERVICES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------
MEDICAL RECORDS - HORIZON PATIENT FOLDER (HPF) Includes:
HIM Policy and Procedure Manual template, forms transition
management, predefined standard tables, predefined workflow,
hardware staging at McKesson facility, on-site go-live
support, and technical and application assessment pre-live
and 90 days post live.
HORIZON BUSINESS FOLDER SERVICES Includes: HIM Policy and
Procedure Manual template, forms transition management,
predefined standard tables, predefined workflow, hardware
staging at McKesson facility, on-site go-live support, and technical
and application assessment pre-live and 90 days post live.
PHASE ONE:
Full System installation for Unknown Facility
Hospital, (Includes Horizon Patient Folder, Horizon
Business Folder, Image Link Engine)
Hardware staging and technical project management
Horizon Patient Folder (Primary Facility in this Region)
Horizon Business Folder Application Technical Services
Full System installation for First Texas regional data center
& 1st Facility, (Includes Horizon Patient Folder, Horizon
Business Folder, Image Link Engine)
Hardware staging and technical project management
Horizon Patient Folder (Primary Facility in this Region)
Horizon Business Folder Application Technical Services
Note: Customer will be responsible for adding a facility to
the existing configuration. This would include adding scanners,
training users, and staging facility specific tables including
workflows, physician lists, etc.
PHASE TWO:
Full System installation for First Utah regional data
center & 1st Facility, (Includes Horizon Patient
Folder, Horizon Business Folder, Image Link Engine)
Hardware staging and technical project management
Horizon Patient Folder (Primary Facility in this Region)
Horizon Business Folder Application Technical Services
Full System installation for 3 additional add-on
facilities to Data Center, (Includes Horizon Patient
Folder, Horizon Business Folder, Image Link Engine)
Horizon Business Folder - Three (3) add-on facilities
- -----------------------------------------------------------------------------------------------------
</Table>
19
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
2.1 - IMPLEMENTATION SERVICES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------
Horizon Patient Folder - Three (3) add-on facilities
PHASE THREE:
Full System installation for Florida regional data
center & 1st Facility, (Includes Horizon Patient
Folder, Horizon Business Folder, Image Link Engine)
Hardware staging and technical project management
Horizon Patient Folder (Primary Facility in this Region)
Horizon Business Folder Application Technical Services
Note: Customer will be responsible for adding a
facility to the existing configuration. This would
include adding scanners, training users, and staging
facility specific tables including workflows,
physician lists, etc.
Full System installation for Arizona regional data
center & 1st Facility, (Includes Horizon Patient
Folder, Horizon Business Folder, Image Link Engine)
Hardware staging and technical project management
Horizon Patient Folder (Primary Facility in this Region)
Horizon Business Folder Application Technical Services
Note: Customer will be responsible for adding a facility to the
existing configuration. This would include adding scanners,
training users, and staging facility specific tables including
workflows, physician lists, etc.
Imaging Link Engine - HPF/HBF - five regional sites
Core Host Imaging Link Engine - STAR - five regional sites
HORIZON PATIENT FOLDER:
Seventy (70) Cold Feed Interfaces - New feed and one (1) report
meeting McKesson's Specs
Five (5) feeds per facility, additional fees can be
purchased for [ ]* per feed
Horizon Patient Folder to Pathways Interface Manager Consulting
Horizon Patient Folder Base HL7 ADT Interface five regional sites
Network Evaluation by Technology Services for Primary
Facility - five regional sites
HORIZON PATIENT FOLDER - ADDITIONAL SERVICES:
Advanced Workflow Design Consulting
Complete Forms Redesign Services
- -----------------------------------------------------------------------------------------------------
</Table>
20
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
2.1 - IMPLEMENTATION SERVICES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------
HORIZON PATIENT FOLDER - GENERAL ADDITIONAL SERVICES
Network Evaluation by Technology Services, Add-on Facility
for ten (10) regional sites
HORIZON SURGICAL MANAGER BASE IMPLEMENTATION INCLUDES [ ]* [ ]*
SCHEDULING, RESOURCE MAPS, SURGICAL JOURNAL, REPORTING,
AND BUSINESS INTELLIGENCE. STANDARD DATA CONVERSION
INCLUDES THE FOLLOWING FILES: STAFF AND PROCEDURE:
One (1) Facility
SURGICAL MANAGER PERIOPERATIVE CHARTING MODULE:
PRE-OP/INTRA-OP PHASE [One (1) Screen Set, One (1) Report]
PRE-ADMISSION TESTING PHASE [One (1) Screen Set, One (1)
Report]
POST-OP PHASE [One (1) Screen Set, One (1) Report]
HORIZON SURGICAL MANAGER HL7 INTERFACES:
Patient Charge Outbound
Surgical Summary Report - Outbound
HORIZON SURGICAL MANAGER INTERFACES WITH NON-MCKESSON
MATERIALS MANAGEMENT SYSTEM:
Horizon Surgical Manager with non McKesson Materials
Management System
Inbound Item Master from Foreign Materials System
Surgical Manager Pick Ticket Requisition Interface to
Foreign Materials System
Item Variance Interface - Outbound
CONSULTING SERVICES:
Program Management Office - 48 months
End User Education
Clinical Consulting - Standardization Project
- -----------------------------------------------------------------------------------------------------
IMPLEMENTATION SERVICES TOTAL
- -----------------------------------------------------------------------------------------------------
</Table>
21
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
- -----------------------------------------------------------------------------------------------------------------------
WHERE APPLICABLE, THE MAXIMUM NUMBER OF ATTENDEES FOR THE MCKESSON CUSTOMER EDUCATION CLASSES IS INDICATED BELOW.
**NOTE: # DAYS A=APPLICATION DAYS; B=BUILD DAYS.
- -----------------------------------------------------------------------------------------------------------------------
2.2 - EDUCATION SERVICES # #
DAYS** ATTENDEES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------------------------
STAR EDUCATION SERVICES - CLASS LOCATIONS ARE [ ]*
SUBJECT TO CHANGE. CUSTOMER WILL RECEIVE
CONFIRMATION OF CLASS LOCATIONS UPON CLASS
REGISTRATION.
CUSTOMER EDUCATION SOLUTIONS
SERVICEPATH: [ ]
EDUCATION BANK OF CLASSROOM DAYS FOR STAR
PRODUCTS = 191
THE FOLLOWING IS THE MCKESSON RECOMMENDED
USAGE FOR BANK OF CLASSROOM DAYS:
CLASS LOCATION: DALLAS, TEXAS
MRC100 Patient Care Medical Record Abstracting 3A 2
MRC200 Patient Care Medical Record Abstracting 2B 2
CHM300 Chart Management (Application and Build) 2A 2
UMG300 Patient Care Medical Records Utilization 3A 1
Management (Application and Build Workshops
combined)
RXY100 Pharmacy 4A 2
RXY200 Pharmacy 4B 2
OMT100 Patient Care Order Management 4A 3
OMT200 Patient Care Order Management 4B 3
SOP300 Patient Care Order Management for 5A 3
Horizon Clinical Orders Management
PPR100 Patient Care Patient Processing 4A 2
PPR200 Patient Care Patient Processing 4B 2
CLM300 Patient Care Clinical 3A 1
Management (Application and Build
Workshops combined)
RAD100 Radiology 3.5A 2
RAD200 Radiology 4.5B 2
PAT100 Patient Accounting - Part 1 4A 4
PAT200 Patient Accounting - Part 2 4A 4
PAT300 Patient Accounting - Part 3 4A 4
SRW100 Receivables Workstation (Application 2A 3
and Build Workshops combined)
LAB300 General Laboratory (Applications and 5A 3
Build)
LAM300 Advanced Micro (Applications and Build) 3A 2
LAP300 Anatomical Pathology (Applications and 2A 2
Build)
- -----------------------------------------------------------------------------------------------------------------------
</Table>
22
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
- -----------------------------------------------------------------------------------------------------------------------
WHERE APPLICABLE, THE MAXIMUM NUMBER OF ATTENDEES FOR THE MCKESSON CUSTOMER EDUCATION CLASSES IS INDICATED BELOW.
**NOTE: # DAYS A=APPLICATION DAYS; B=BUILD DAYS.
- -----------------------------------------------------------------------------------------------------------------------
2.2 - EDUCATION SERVICES # #
DAYS** ATTENDEES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------------------------
CLASS LOCATION: DALLAS, TEXAS OR OTHER MCKESSON
FACILITY
NAV100 STAR Navigator 1 A 1 [ ]*
GUT100 STAR GUI Tools for Patient Care andlor 2 B 1
Medical Records
LOCATION: CUSTOMER SITE
INT900 STAR Integration 1 A 40
SPI900 Integrating STAR and Horizon Order 1 A 20
Management/Horizon Clinical Documentation
SELF STUDY GUIDES
STAR User Cards [Fifty (50) Laminated Data
Convention Cards - (1 page 2 sided)]
STAR Medical Records Quick Reference Source
Files
STAR Patient Care Order Management Quick
Reference Source Files
STAR Patient Processing Quick Reference Source
Files
TECHNOLOGY BASED TRAINING
COMPUTER BASED TRAINING:
STAR Admission 6.0/7.0 Non-GUI Functions CBT
DISTANCE LEARNING PLAYBACK PLUS:
STAR Navigator 7.0/8.0 Playback Plus
[Unlimited access (hardware not included)]
DISTANCE LEARNING LIVE:
PAT800 Patient Accounting Overview Distance 4
Learning - Live
Additional Attendees ([ ]*/person)
CLASS LOCATION: CUSTOMER SITE
PFW100 Patient Care SIM/FIM Workshop 1 A 8
(Lecture/Discussion only)
PATHWAYS EDUCATION SERVICES FOR THE FOLLOWING
PRODUCTS:
INTERFACE MANAGER EDUCATION:
- -----------------------------------------------------------------------------------------------------------------------
</Table>
23
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
- -----------------------------------------------------------------------------------------------------------------------
WHERE APPLICABLE, THE MAXIMUM NUMBER OF ATTENDEES FOR THE MCKESSON CUSTOMER
EDUCATION CLASSES IS INDICATED BELOW.
**NOTE: # DAYS A=APPLICATION DAYS; B=BUILD DAYS.
- -----------------------------------------------------------------------------------------------------------------------
# #
2.2 - EDUCATION SERVICES DAYS** ATTENDEES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------------------------
CUSTOMER EDUCATION SOLUTIONS SERVICEPATH: [ ]*
EDUCATION BANK OF CLASSROOM DAYS FOR PATHWAYS
INTERFACE MANAGER = 5
THE FOLLOWING IS THE MCKESSON RECOMMENDED
USAGE FOR BANK OF CLASSROOM DAYS:
CLASS LOCATION: MCKESSON FACILITY
CLI100 Cloverleaf Interface Manager 4.5 1
Additional Attendees ([ ]*/person/day,
[ ]*/person/half day)
Technology Based Training
DISTANCE LEARNING:
CLI801 Tcl Programming for Pathways 1
Interface Manager
Additional Attendees ([ ]*/person)
PATHWAYS HEALTHCARE SCHEDULING EDUCATION (ALL
(LEVELS):
CUSTOMER EDUCATION SOLUTIONS SERVICEPATH:
EDUCATION BANK OF CLASSROOM DAYS FOR PATHWAYS
HEALTHCARE SCHEDULING = 12
THE FOLLOWING IS THE MCKESSON RECOMMENDED USAGE
FOR BANK OF CLASSROOM DAYS:
CLASS LOCATION: MCKESSON FACILITY
PSR100 Scheduling (Level 1) 3 3
WPH100 System Administration for Healthcare 1 1
Scheduling
PDS100 Database Structures for Report Writing 2 1
Additional Attendees ([ ]*/person/day, [ ]*/
person/half day)
Technology Based Training
DISTANCE LEARNING LIVE:
PHS805 8.0 Browser Enabled (Level 1) 1
Additional Attendees ([ ]*/person)
DISTANCE LEARNING PLAYBACK PLUS:
Resource Focused Scheduling Basics 8.0
Playback Plus (unlimited access)
COMPUTER BASED TRAINING:
- -----------------------------------------------------------------------------------------------------------------------
24
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
<Table>
<Caption>
- -----------------------------------------------------------------------------------------------------------------------
WHERE APPLICABLE, THE MAXIMUM NUMBER OF ATTENDEES FOR THE MCKESSON CUSTOMER
EDUCATION CLASSES IS INDICATED BELOW.
**NOTE: # DAYS A=APPLICATION DAYS; B=BUILD DAYS.
- -----------------------------------------------------------------------------------------------------------------------
# #
2.2 - EDUCATION SERVICES DAYS** ATTENDEES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------------------------
CBT - Diving into Pools - one (1) local copy [ ]*
Pathways Healthcare Scheduling Quick
Reference Source Files
HORIZON(WP) EDUCATION SERVICES FOR THE FOLLOWING
PRODUCTS:
HORIZON (WP) FOUNDATION EDUCATION:
BASE SERVICES - UNIX:
DISTANCE LEARNING LIVE:
HPP802 Portal Administration Training 10
HORIZON (WP) PHYSICIAN PORTAL EDUCATION:
DISTANCE LEARNING LIVE:
HPP803 Physician Portal Personalization 4
HPP805 Physician Portal Shared Context 2
DISTANCE LEARNING PLAYBACK ONLY:
HPP804 Physician Portal End User Training
Playback
HORIZON (WP) PHYSICIAN PORTAL PRODUCT
MODULES
EDUCATION:
STAR RADIOLOGY
DISTANCE LEARNING LIVE:
RAD800 STAR Radiology Workstation Browser 2
Overview
Additional Attendees ([ ]*/Person)
HORIZON CLINICALS EDUCATION:
CUSTOMER EDUCATION SOLUTIONS SERVICEPATH:
EDUCATION BANK OF CLASSROOM DAYS FOR HORIZON
CLINICAL INFRASTRUCTURE, HORIZON ADMIN-RX,
HORIZON CARE ALERTS, HORIZON CARE RECORD,
HORIZON EXPERT DOCUMENTATION, HORIZON ORDER
MANAGEMENT = 349
HORIZON CLINICAL INFRASTRUCTURE - TECHNICAL
THE FOLLOWING IS THE MCKESSON RECOMMENDED
USAGE FOR BANK OF CLASSROOM DAYS:
CLASS LOCATION: MCKESSON FACILITY
- -----------------------------------------------------------------------------------------------------------------------
</Table>
25
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
- -----------------------------------------------------------------------------------------------------------------------
WHERE APPLICABLE, THE MAXIMUM NUMBER OF ATTENDEES FOR THE MCKESSON CUSTOMER
EDUCATION CLASSES IS INDICATED BELOW.
**NOTE: # DAYS A=APPLICATION DAYS; B=BUILD DAYS.
- -----------------------------------------------------------------------------------------------------------------------
# #
2.2 - EDUCATION SERVICES DAYS** ATTENDEES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------------------------
CLQ100 Horizon Clinical Infrastructure - 3 4 [ ]*
Clinical Query
Additional Attendees ([ ]*/person/day,
[ ]*/person/half day)
HORIZON CLINICAL INFRASTRUCTURE - APPLICATION
THE FOLLOWING IS THE MCKESSON RECOMMENDED
USAGE FOR BANK OF CLASSROOM DAYS:
CLASS LOCATION: MCKESSON FACILITY
CLH100 Clinical Profile - Clinical History 2 6
Additional Attendees ([ ]*/person/day,
[ ]*/person/half day)
Technology Based Training
DISTANCE LEARNING PLAYBACK PLUS:
CLP800C Clinical Profile - Problems and
Medications
HORIZON ADMIN-RX - FULL IMPLEMENTATION WITH
HAND HELDS (SEE EDUCATION BANK OF CLASSROOM
DAYS ABOVE):
THE FOLLOWING IS THE MCKESSON RECOMMENDED
USAGE FOR BANK OF CLASSROOM DAYS:
CLASS LOCATION: MCKESSON FACILITY
OPS100 Horizon Clinical Infrastructure - 3 6
Operations
TOL100 Horizon Clinical Infrastructure - 4 8
Tools
REP100 Horizon Clinical Infrastructure - 3 8
Report Setup and Autoreporting
FLB100 Flowsheet Builder 5 8
FLR100 Flowsheet Builder Reports 5 8
MED 100 Horizon Clinical Documentation 4 8
-Meds/IVs
Additional Attendees ([ ]*/person/day,
[ ]*/person/half day)
Horizon Clinical Documentation - Meds/IVs
Quick Reference Source Files
HORIZON CARE ALERTS - TURNKEY SERVICES (SEE
EDUCATION BANK OF CLASSROOM DAYS ABOVE):
- -----------------------------------------------------------------------------------------------------------------------
26
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
- -----------------------------------------------------------------------------------------------------------------------
WHERE APPLICABLE, THE MAXIMUM NUMBER OF ATTENDEES FOR THE MCKESSON CUSTOMER
EDUCATION CLASSES IS INDICATED BELOW.
**NOTE: # DAYS A=APPLICATION DAYS; B=BUILD DAYS.
- -----------------------------------------------------------------------------------------------------------------------
# #
2.2 - EDUCATION SERVICES DAYS** ATTENDEES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------------------------
THE FOLLOWING IS THE MCKESSON RECOMMENDED
USAGE FOR BANK OF CLASSROOM DAYS:
CLASS LOCATION: MCKESSON FACILITY
HCA100 Horizon Care Alerts 3 6 [ ]*
Additional Attendees ([ ]*/person/day, [ ]*/
person/half day)
HORIZON CARE RECORD WITHOUT CLINICALS BEING
LIVE (SEE EDUCATION BANK OF CLASSROOM DAYS ABOVE):
THE FOLLOWING IS THE MCKESSON RECOMMENDED
USAGE FOR BANK OF CLASSROOM DAYS:
Technology Based Training
DISTANCE LEARNING:
HCR800 Horizon Care Record Overview 5
HCR801 Care Viewer Setup 5
Additional Attendees ([ ]*/person)
HORIZON EXPERT DOCUMENTATION - OPTION 1
(SEE EDUCATION BANK OF CLASSROOM DAYS ABOVE):
THE FOLLOWING IS THE MCKESSON RECOMMENDED
USAGE FOR BANK OF CLASSROOM DAYS:
CLASS LOCATION: MCKESSON FACILITY
HED100 Horizon Expert Documentation 3 15
-Charting
CRC100 Horizon Expert Documentation - 2 10
Critical Care
Additional Attendees ([ ]*/person/day, [ ]*/
person/half day)
Horizon Clinical Documentation Charting -
Quick Reference Source Files
RCS100S Horizon Clinical Documentation
-Respiratory Care - Self Paced Study Guide -
(5) one per region
Technology Based Training
DISTANCE LEARNING PLAYBACK PLUS:
HCD801P Flowsheet Review PlayBack Plus - (5)
one per region
- -----------------------------------------------------------------------------------------------------------------------
27
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
- -----------------------------------------------------------------------------------------------------------------------
WHERE APPLICABLE, THE MAXIMUM NUMBER OF ATTENDEES FOR THE MCKESSON CUSTOMER
EDUCATION CLASSES IS INDICATED BELOW.
**NOTE: # DAYS A=APPLICATION DAYS; B=BUILD DAYS
- -----------------------------------------------------------------------------------------------------------------------
# #
2.2 - EDUCATION SERVICES DAYS** ATTENDEES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------------------------
HCD800P Clinical Charting PlayBack Plus - [ ]*
(5) one per region
ORDER MANAGEMENT - EDUCATION (SEE EDUCATION BANK OF
CLASSROOM DAYS ABOVE):
THE FOLLOWING IS THE MCKESSON RECOMMENDED USAGE FOR
BANK OF CLASSROOM DAYS:
CLASS LOCATION: MCKESSON FACILITY
ORD100 Horizon Order Management - Orders 2 10
]Application
ORD200 Horizon Order Management - Orders 3 10
Build
Additional Attendees ([ ]*/person/day,
[ ]* person/half day)
Horizon Order Management - Orders Quick
Reference Source Files
TECHNOLOGY BASED TRAINING
DISTANCE LEARNING PLAYBACK PLUS:
Horizon Order Management - Orders Playback
Plus (unlimited access) CBT Orders - (5)
one per region
HORIZON PATIENT FOLDER: MCKESSON FACILITY:
CUSTOMER EDUCATION SOLUTIONS SERVICEPATH:
EDUCATION BANK OF CLASSROOM DAYS FOR HORIZON
PATIENT FOLDER = 57
THE FOLLOWING IS THE MCKESSON RECOMMENDED
USAGE FOR BANK OF CLASSROOM DAYS:
CLASS LOCATION: MCKESSON FACILITY
ISA200 - Horizon Patient Folder Image 2 3
Engine System Administration
ESA200 - Horizon Patient Folder System 1 3
Administration
EWM200 - Horizon Patient Folder Workflow 2 6
Manager
EWS200 - Horizon Patient Folder Workstation 2 6
DCQ100 - Horizon Patient Folder Document 1 6
Capture Subsystem/Quality Control and
Indexing
- -----------------------------------------------------------------------------------------------------------------------
28
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
- -----------------------------------------------------------------------------------------------------------------------
WHERE APPLICABLE, THE MAXIMUM NUMBER OF ATTENDEES FOR THE MCKESSON CUSTOMER
EDUCATION CLASSES IS INDICATED BELOW.
**NOTE: # DAYS A=APPLICATION DAYS; B=BUILD DAYS
- -----------------------------------------------------------------------------------------------------------------------
# #
2.2 - EDUCATION SERVICES DAYS** ATTENDEES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------------------------
Additional Attendees ([ ]*/ personlday,
[ ]*/ person/ half day)
HBF100 - Horizon Business Folder Training 2.5 6 [ ]*
DCS/QCI - Quick Reference Source Files
for Document Capture
HORIZON PATIENT FOLDER REQUIRED TECHNOLOGY -
BASED TRAINING:
DISTANCE LEARNING LIVE:
HPF800 Introduction to Horizon Patient Folder 5
HPF801 Horizon Patient Folder 3
Administration and Workflow Concepts
Overview
DISTANCE LEARNING PLAYBACK ONLY:
EWS801CD Horizon Patient Folder Physician
Workstation - Playback Only (CD-ROM version
unlimited access) - (5) one per region
DISTANCE LEARNING PLAYBACK PLUS:
HPF802P Managing the Good Health of Your HPF
System PlayBack Plus - (CD-ROM version unlimited
access) - (5) one per region
HORIZON SURGICAL MANAGER EDUCATION:
CUSTOMER EDUCATION SOLUTIONS SERVICEPATH:
EDUCATION BANK OF CLASSROOM DAYS FOR HORIZON
SURGICAL MANAGER = 16
THE FOLLOWING IS THE MCKESSON RECOMMENDED USAGE FOR
BANK OF CLASSROOM DAYS:
CLASS LOCATION: MCKESSON FACILITY
POR100 Horizon Surgical Manager - OR 2 3
Scheduling
POR200 Horizon Surgical Manager - 2 3
Surgical Journal and Resource Map
PDS100 PHS Database Structures 2 1
PDS200 Horizon Surgical Manager - 1 1
Database Structures for Report Writing
WSM100 System Administration for 1 1
Horizon Surgical Manager
TECHNOLOGY BASED TRAINING:
DISTANCE LEARNING PLAYBACK PLUS:
- -----------------------------------------------------------------------------------------------------------------------
29
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
- -----------------------------------------------------------------------------------------------------------------------
WHERE APPLICABLE, THE MAXIMUM NUMBER OF ATTENDEES FOR THE MCKESSON CUSTOMER
EDUCATION CLASSES IS INDICATED BELOW.
**NOTE: # DAYS A=APPLICATION DAYS; B=BUILD DAYS
- -----------------------------------------------------------------------------------------------------------------------
# #
2.2 - EDUCATION SERVICES DAYS** ATTENDEES FIXED FEE ESTIMATED T&M
- -----------------------------------------------------------------------------------------------------------------------
Horizon Surgical Manager Overview
Playback Plus (unlimited access) [ ]* [ ]*
- -----------------------------------------------------------------------------------------------------------------------
EDUCATION SERVICE TOTAL
- -----------------------------------------------------------------------------------------------------------------------
30
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
FIXED FEE ESTIMATED T&M
- --------------------------------------------------------------------------------------------------------
TOTAL MCKESSON INFORMATION SOLUTIONS LLC IMPLEMENTATION AND [ ]* [ ]*
EDUCATION SERVICES
- --------------------------------------------------------------------------------------------------------
IMPLEMENTATION SERVICES
- --------------------------------------------------------------------------------------------------------
EDUCATION SERVICES
- --------------------------------------------------------------------------------------------------------
GRAND TOTAL IMPLEMENATATION AND EDUCATION
- --------------------------------------------------------------------------------------------------------
31
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
3.1 - SERVICEPATH LENGTH
The following table represents the ServicePath lengths of each product included
in this Exhibit. Customer acknowledges that the full deployment of each product
may extend beyond the lengths indicated in this Exhibit. The full deployment is
the responsibility of Customer, unless Additional Service Offerings are
purchased which provide for extended McKesson implementation services
assistance.
SERVICEPATH SERVICEPATH LENGTH
- ------------------------------------------------------------------------------------------------------------
STAR 17 weeks
Facility Add-On
Receivables Workstation
PATHWAYS
Interface Manager
Interface Manager Standard 12 weeks
Compliance Advisor 26 weeks
Contract Management UB 92 (from attendance at the user education class) 12 weeks
Pathways Healthcare Scheduling - Level 1 24 weeks
HORIZON
Horizon(WP) Physician Portal 12 weeks
Horizon Clinical Documentation
Horizon Admin-Rx - Full Implementation with Hand Helds 24 weeks
Horizon Care Alerts - Turnkey Services 8 weeks
Horizon Care Record - Standalone 16 to 20 weeks
Horizon Expert Documentation - Option 1 48 weeks
Order Management 36 weeks
Horizon Patient Folder
HPF Standard Implementation 36 to 48 weeks
Horizon Business Folder 24 to 36 weeks
Horizon Surgical Manager 24 weeks
ELECTRONIC COMMERCE GROUP (EC2000)
Eligibility Administrator - STAR 30 days
- ------------------------------------------------------------------------------------------------------------
32
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION SERVICES
4.1 - SERVICE ESTIMATE ASSUMPTIONS
CUSTOMER SPECIFIC SERVICE ESTIMATE ASSUMPTIONS
GENERAL ASSUMPTIONS: The Fixed Fee for the Implementation Services is based on
the following assumptions:
1. Customer has contracted with McKesson for implementation services only
at the facilities listed below and any services at additional Customer
facilities must be contracted for under a separate agreement between
Customer and McKesson. After the implementation at the facilities
listed below, McKesson has no other obligation for implementation
services under this Agreement. Additional facilities will incur
additional Implementation Service fees.
- Arizona:
- Mesa General Hospital - 118 Beds
- St. Luke's Medical Center-185 Beds
- Tempe St. Luke's Medical Center - 109 Beds
- Florida:
- Memorial Hospital of Tampa - 148 Beds
- Palms of Pasadena Hospital - 201 Beds
- Town & Country Hospital - 186 Beds
- Texas:
- Mid-Jefferson Hospital - 120 Beds
- Odessa Regional Hospital - 121 Beds
- Park Place Medical Center - 105 Beds
- Southwestern General Hospital - 144 Beds
- Utah:
- Jordan Valley Hospital - 50 Beds
- Pioneer Valley - 139 Beds
- Salt Lake Regional Hospital - 125 Beds
- Davis Hospital & Medical Center - 106 Beds
- Pacific:
- Unknown Facility - 180 Beds
2. Should Customer request and McKesson agree to customize the Software
specifically for Customer, such services shall be deemed additional
services in accordance with the Exhibit.
3. Customer understands that the successful performance of the
Implementation Services depends upon Customer fulfilling its
responsibilities as described in the mutually developed and agreed upon
work plan.
4. In the event that Customer has failed to commence the Implementation
Service of all the Software listed in this Contract Supplement within
twenty-four (24) months after the Contract Supplement Effective Date
(the "Start Date") through no fault of McKesson, then upon return of
any Implementation Services prepayments in the manner described below,
McKesson shall be relieved and released of its obligation to perform
any unfulfilled Implementation Services set forth in this Services
Exhibit. If Customer has prepaid Implementation Services fees, McKesson
shall return any such Implementation Services prepayments less (i) any
outstanding invoices due McKesson; and (ii) amounts due McKesson for
Implementation Services which were performed or charges incurred but
not invoiced to Customer as of the Start Date.
5. The parties acknowledge that the only Implementation Services being
purchased by Customer from McKesson are for the Software listed in this
Services Exhibit, and McKesson has no obligation to perform any
Implementation Services for any of the Software not set forth in this
Services Exhibit. Customer agrees to purchase any additional services
outside the scope of this Exhibit from McKesson under a separate
agreement.
GENERAL EDUCATION ASSUMPTIONS:
33
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
1. Where applicable, McKesson training facility classroom based education
offerings are accumulated in a bank of attendee class days ("Bank") for
specific Software products, as specified herein.
2. An attendee class day is defined as one (1) classroom day per one (1)
attendee per education offering.
3. The ServicePath definitions contained herein define required classes
and recommended attendees, which have been developed for the successful
implementation of McKesson Software.
4. A McKesson resource will assist Customer with the appropriate
allocation of attendees for utilization of Bank.
5. Banks associated with a specific Software product must be used within
the earlier of (i) six (6) months from Live Date for all products
within a specified Bank; or (ii) thirty-six (36) months after the
Contract Supplement Effective Date. Any unused Bank after this
specified time period is subject to forfeiture.
6. Customer is responsible for the management of all Banks. The
registration form will require the applicable McKesson Contract
Supplement or Sales Order number.
7. Bank is only decremented when Customer registration form provides the
applicable McKesson Contract Supplement or Sales Order number. In the
event a registration form is received without this information,
Customer will be invoiced separately at the Single Event prevailing
rate with no decrement to Bank.
8. Attendance at any portion of a Bank day counts as a full day.
CUSTOMER SPECIFIC ASSUMPTIONS:
1. The Service Exhibit pricing is for one database located in one data
center in Arizona for each of the four (4) regions as defined for
Arizona, Utah, Florida & Texas:
- Arizona:
- Mesa General Hospital - 118 Beds
- St. Luke's Medical Center - 185 Beds
- Tempe St. Luke's Medical Center - 109 Beds
- Florida:
- Memorial Hospital of Tampa - 148 Beds
- Palms of Pasadena Hospital - 201 Beds
- Town & Country Hospital - 186 Beds
- Texas:
- Mid-Jefferson Hospital - 120 Beds
- Odessa Regional Hospital - 121 Beds
- Park Place Medical Center - 105 Beds
- Southwestern General Hospital - 144 Beds
- Utah:
- Jordan Valley Hospital - 50 Beds
- Pioneer Valley - 139 Beds
- Salt Lake Regional Hospital - 125 Beds
- Davis Hospital & Medical Center - 106 Beds
- Pacific:
- Unknown Facility - 180 Beds
2. The Service Exhibit pricing assumes the following environment for all
of the four locations: The core HIS is STAR, Pathways Healthcare
Scheduling, Horizon Surgical Manager, McKesson Interface Engine with
non - McKesson Materials Management, Accounts Payable in productive
use, if this environment changes implementation fees will be impacted.
3. The Service Exhibit pricing assumes interface engine is in productive
use; otherwise interfaces will need to be evaluated.
4. The Service Exhibit pricing assumes a core hospital implementation team
will be utilized for all of the implementations; additional education
attendees will increase the implementation costs.
5. The Service Exhibit pricing assumes all of the sites will utilized the
same interfaces unless specified, and the implementation will be
standardized as much as possible. Variations will impact the service
fees.
6. The Service Exhibit pricing assumes the following deployment:
Year 1 -
34
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
- Core System Implementation of STAR, PCON, EC2000,
Horizon Physician Portal and Pathways Interface
Manager in four (4) months at the Unknown Facility:
Pathways Healthcare Scheduling, Pathways Compliance
Advisor and Horizon Surgical Manager for Unknown
Facility to follow.
- Health System Wide deployment of Horizon Physician
Portal
- Health System Wide deployment of Pathways Interface
Manager
- Initial Clinical Solution Set implementation for the
Unknown Facility and implementation build at new
Texas Facility
Horizon Clinical Infrastructure
Horizon Care Record
Horizon AdminRx
Horizon Expert Documentation
Horizon Business Folder
Horizon Patient Folder
Clinical Product and Process Standardization
Year 2 -
- Initial Clinical Solution Set implementation for the
Texas Region and completion of new Texas Facility
Horizon Clinical Infrastructure
Horizon Care Record
Horizon AdminRx
Horizon Expert Documentation
Horizon Business Folder
Horizon Patient Folder
- Secondary Clinical Solution Set implementation for
the Unknown Facility and the Texas Region
Horizon Care Alerts - Turnkey
Horizon Order Management
Year 3 & 4
- Full Clinical Solution Set implementation for
remaining regions - Utah, Florida and Arizona
Horizon Clinical Infrastructure
Horizon Care Record
Horizon AdminRx
Horizon Expert Documentation
Horizon Business Folder
Horizon Patient Folder
Horizon Care Alerts - Turnkey
Horizon Order Management
7. The Service Exhibit pricing does not include data acquisition
interfaces for Horizon Expert Documentation, these services will be
provided on a T&M basis once determined the need and assistance for the
facilities.
8. The Service Exhibit pricing for Horizon Patient Folder is for a
standard implementation.
9. The Service Exhibit pricing includes the Project Management Office and
an Enterprise Technical Project Manager for a period for 48 months, if
these services are desired after the 48 months additional fees will be
incurred.
10. The Service Exhibit pricing assumes a decentralized business office for
each time zone. Total independent business offices not to exceed one
per facility or fourteen (14); otherwise the Horizon Business Folder
will need to be reviewed.
11. The Service Exhibit pricing for Horizon Physician Portal includes end
user education for 15 physicians per region.
12. The Service Exhibit pricing does not include services for Horizon
Clinicals - Emergency Tracking Board and Documentation, pricing
available upon request.
13. The Service Exhibit pricing does not include the merge of Mid-Jefferson
and the Park Place facilities to one facility.
14. The Service Exhibit pricing does not include any upgrade services.
UNKNOWN FACILITY ASSUMPTIONS:
1. Service Exhibit pricing applies to the following facility(s):
- Unknown Facility
35
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
2. Service Exhibit pricing for assumes a single (1) / facility clone on
the new Pacific Time CPU:
- STAR, Pathways Compliance Advisor, EC2000, Horizon Surgical
Manager, Pathways Healthcare Scheduling
3. The Unknown Facility is converting from is MedSeries IV.
4. The Service Exhibit pricing assumes existing interfaces will be
utilized, if modifications are necessary additional fees will be
incurred.
5. The Service Exhibit pricing assumes a Centralized Business Office for
the region; otherwise additional fees will be incurred.
6. The Service Exhibit pricing assumes the STAR team will be dedicated for
nine (9) resources including the Project Manager for the implementation
of the following STAR modules:
- Patient Processing
- Order Management
- Clinical Management
- Medical Records
- Pharmacy
- Radiology
- Laboratory
- Patient Accounts
- Receivables Workstation
- General Ledger (background)
- Navigator
7. The Technical Project Manager will be half time dedicated.
8. The Service Exhibit pricing assumes the IASIS implementation team will
attend the Dallas based education after the productive use.
9. The Service Exhibit pricing assumes the clinical transition to National
Support will occur four (4) weeks post live, with financial transition
eight (8) weeks post live.
10. Horizon Care Alerts will be a Turnkey implementation.
36
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
SERVICE ESTIMATE ASSUMPTIONS
GENERAL ASSUMPTIONS: THE FIXED FEE FOR THE IMPLEMENTATION SERVICES IS BASED ON
THE FOLLOWING ASSUMPTIONS.
1. Service Exhibit was completed assuming Customer will use the services
included in the ServicePath only and will complete the deployment
independent of McKesson.
2. McKesson will provide project tools based on the use of Microsoft
Project; Customer must have access to Microsoft Project.
3. The length of the ServicePath may not reflect the length of the full
product deployment. Deployment completion is a Customer-driven
initiative based on resource allocation and/or organizational
requirements.
4. The training classes provided by McKesson do not include in depth SQL
Server, ORACLE, NT and Crystal Report instruction. To obtain in depth
knowledge of database maintenance, system administration, or ad hoc
report writing, classes must be purchased directly from SQL Server,
ORACLE, NT and Crystal Report providers.
5. The Service pricing assumes no interface or conversion services unless
otherwise specified herein.
6. The Service pricing assumes a single centralized Customer project team
implementation unless otherwise specified.
7. Pricing assumes a train-the-trainer methodology for end-user education
unless otherwise specified.
8. Interface engine services, such as interface translations,
communications protocol, filtering, etc. are not included in the
standard interface fees as they are the responsibility of the
hospital's interface engine resources.
9. Extended Live Date Support and Consulting packages will be priced upon
request.
10. If Customer elects to send attendees to any class in addition to the
number of attendees specified, then Customer shall pay the prevailing
rate for each additional attendee.
11. Implementation services provided as "Time and Materials Fees" that are
billed to the Customer project are not limited to on-site time and will
include all time spent by McKesson employees associated with this
particular implementation project. The time "billed" to the customer
will include the time spent to perform the required project tasks,
administrative duties associated with those tasks including time and
status reporting, as well as, preparation time, problem analysis,
travel, meetings and research of customer questions or issues. Any time
spent researching billing issues associated with this time and
materials contract are also considered time spent on the project.
12. All McKesson interfaces to non-McKesson systems assume that the
Customer is responsible for working with the associated third-party
vendor to meet the then-current McKesson interface specification
necessary to complete the interface. Any variance to this assumption
requiring additional McKesson effort may require additional interface
service fees.
STAR GENERAL ASSUMPTIONS
1. The implementation of STAR Pharmacy Purchasing and Ambulatory is not
included as this module is usually implemented post-live. If Customer
elects to implement this module post-live, they must submit a work
order.
2. The Service pricing assumes a single-CPU-centralized implementation
unless otherwise specified.
3. The GUI modules will be implemented post live unless the GUI is a
pre-requisite for another McKesson product or module.
STAR EDUCATION ASSUMPTIONS:
1. Quick References Source Files are delivered in WORD '97.
2. The STAR/Horizon Clinicals Integration class is required if installing
Horizon Clinicals.
3. Additional network and local copies of STAR Admission 6.0 Non GUI
Functions CBT are available for an additional fee.
4. The STAR Admission 6.0 Non-GUI Functions CBT is a required
pre-requisite for attending Patient Care Medical Record Abstracting,
Chart Management and Patient Care Medical Records Utilization
Management. Customers installing only Chart Management functions need
only attend the Chart Management Class. Customers installing all
Medical Records Modules must attend Medical Records and Chart
Management classes.
5. STAR Patient Processing Quick Reference Source Files are only valid if
Patient Processing GUI is utilized. Quick Reference Source Files are
delivered in WORD 97 format.
37
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
6. The STAR Admission 6.0 Non-GUI Functions CBT is a required pre-requisite for
attending PAT 100/200/300 Patient Accounting (Part 1,2,3).
7. Customers purchasing STAR Navigator 7.0 Playback Plus, Patient Accounting
Overview Distance Learning-Live, Radiology Workstation Browser-Live and STAR
Overview Distance Learning-Playback Only should refer to Distance Learning
Assumptions and technical requirements.
8. PAT800 Patient Accounting Overview Distance Learning-Live is a mandatory
pre-requisite to PAT100, PAT200 and PAT300.
STAR ADD-ON FOR MULTI-FACILITY PROCESSING ASSUMPTIONS:
1. The technical environment reflects multiple facilities sharing the same
software and hardware within the same STAR environment or ID.
2. The build environment for the add-on facility will occur in the live
environment of the existing facility(s).
3. McKesson will provide Forms that are available in the existing facility(s).
Any Form changes that require programming modifications will be completed on
a Work-Order basis.
4. McKesson will perform customization retrofits upon approval by Customer. The
cost for customization retrofits will be completed on a Work-Order basis.
5. It is assumed that add-on facility will utilize the interfaces currently
deployed at the existing facility(s). Any existing interfaces that require
programming modifications will be completed on a Work-Order basis.
6. If Customer chooses to automate the set-up of eligible tables and
parameters, the cloning tool will be utilized. This tool will be run once in
the deployment process.
STAR RADIOLOGY ASSUMPTIONS:
1. Pricing includes one department per Facility and eight sections: Diagnostic
Imaging, Computerized Tomography, MRI, Fluoroscopy, Mammography, Ultrasound,
Nuclear Medicine and Special Procedures.
STAR STANDARD CONVERSION ASSUMPTIONS:
1. McKesson will provide the standard STAR conversion software, specifications
and user guide. The standard conversion fees do not include programming
modifications.
2. McKesson will provide consultation and support throughout the conversion
project provided remotely. The STAR conversion programmer will provide
after-hour beeper support during the live implementation, for up to one (1)
week.
3. Customer will provide the input data in McKesson's standard record format
outlined in the STAR conversion specifications.
4. Customer will build and audit all necessary conversion mapping tables for
accuracy and completeness. Customer will perform the conversion testing and
the live run. This includes validation of the converted data, and the review
and verification of the conversion audit/error reports. Testing must include
runs with the entire input data file. Customer should complete testing at
least one (1) month prior to live. The fixed fee prices for the STAR
conversions are based on the assumption that the conversions will be
implemented in Customer's live environment within thirty (30) days of
Customer going live on their STAR system. McKesson reserves the right to
request a work order for additional consulting hours if intensive support is
required to assist a Customer whose conversion testing has not been
completed at least one (1) month prior to live.
5. Additional conversion services, such as modifications to the standard
conversion software, custom conversions, additional consulting hours and
data reformatting are not included in the Fixed Fees.
6. If Data Formatting is selected as an additional conversion service, then
Customer is responsible for providing McKesson with:
o Record layout specifications, including the start and end positions,
description, length and data type for each field, and the corresponding
standard STAR conversion field to which to map the input field.
o A readable, unpacked ASCII input file, with documented file
specifications including the number of bytes per record and blocking
factor.
38
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
STAR INTERFACES:
1. The third party software must meet McKesson's HL7 2.2 specifications and use
TCP/IP communication protocols. Any deviations from McKesson's
specifications may be out-of-scope.
2. These interface packages do not include any Z-segments, except as noted.
McKesson, Customer, and the third party vendor as a separate work order will
complete design and programming of Z-segments.
3. McKesson Non-HL7 Interface prices are based on the interface using McKesson
Standard Interface Specifications, unless specifically noted.
4. Interface engine services, such as mapping, translation, filtering, etc. are
not included in the standard interface fees, as they are the responsibility
of the hospital's engine resources.
5. Additional interface services, such as beeper support during testing or
go-live, modifications to the standard interface software, etc. are not
included in the standard interface fees, but can be requested separately.
6. Interface engine services, such as interface translations, communications
protocol, filtering, etc. are not included in the standard interface fees,
as they are the responsibility of the hospital's interface engine resources.
PATHWAYS INTERFACE MANAGER INTEGRATION AND INTERFACE ASSUMPTIONS:
Assumptions apply to Customers who own or are purchasing the current Pathways
Interface Manager Product - Cloverleaf.
1. "Integration" defines a solution that does not require user development. The
method and scope of integration is defined by McKesson.
2. "INTERFACES" WHICH MAY REQUIRE DATA MAPPING OR TRANSLATION, AND WILL REQUIRE
IMPLEMENTATION, IS THE RESPONSIBILITY OF CUSTOMER. IF CUSTOMER OWNS OR IS
IMPLEMENTING PATHWAYS INTERFACE MANAGER, THE SERVICES CAN BE CONTRACTED
THROUGH THE PATHWAYS INTERFACE MANAGER SERVICES TEAM TO DEVELOP AND ASSIST
WITH IMPLEMENTATION.
3. STANDARD INTEGRATION IS SHOWN AS "INTEGRATION POINTS" FOR A SPECIFIC PRODUCT
IN THIS EXHIBIT.
4. "Integration Points" defines available integration sets that contain the
basic ingredients of integration between two (2) McKesson products.
Implementation of these integration sets without modification, when used for
integration between McKesson products is covered within this Exhibit.
5. This Exhibit assumes no services are included to pass "Integration Points"
through the engine to a foreign system. This is solely the responsibility of
Customer unless these services are purchased from Pathways Interface Manager
Services.
6. Customer must lead the testing phase of the implementation of integration
and purchased interfaces. This is necessary in order for Customer to receive
transfer of knowledge regarding how the products integrate.
7. McKesson Pathways Interface Manager Services Team will deliver required
portions of integration to Customer site after a qualified Customer resource
has been trained on the Cloverleaf engine. The resource must meet the
requirements of the "Customer resource" prior to attending the Cloverleaf
class, CL100.
8. Changes to standard protocol for integration points will result in
additional service fees.
9. McKesson cannot provide services for the e-Gate product and therefore
assumes no responsibility for delivery of Integration Points, integration
services, or interface services if Customer uses this engine.
10. Skills/knowledge of Interface Engineer required before attending Cloverleaf
class, CL100, is as follows:
o Familiar with Health Level 7 (HL7)
o Knowledge of communication protocols
o Basic UNIX or NT utilities/commands and system management skills
11. Existing point-to-point interfaces are not included in this contract
supplement.
12. PWIM coding and implementation for routing and translating data between
McKesson and non-McKesson systems, and/or between non-McKesson systems is
not included. Additional services may be purchased for such interfaces.
13. PWIM coding and implementation for custom interfaces between McKesson
systems is not included. Additional services may be purchased for such
interfaces.
14. The PWIM Implementation services include remove beeper support for the
firsts go-live of Pathways Interface Manager. Additional services may be
purchased for supporting additional go-lives.
PATHWAYS COMPLIANCE ADVISOR STANDARD ASSUMPTIONS (ALL MODULES/IMPLEMENTATION
METHODS):
39
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
1. This ServicePath includes using the application for Medicare Outpatient
services auditing. These services are represented using CPT/HCPCS procedure
and ICD-9 diagnosis coding systems.
2. One Local Medical Review Policy (LMRP) database (Mutual of Omaha) is
included as a part of the PCA Software license. Included in the ServicePath
are the education services on the process of reviewing a LMRP database. If
Customer determines that they will require additional LMRP databases, it
will be available as an additional software offering.
3. If the required LMRP database is not generally available, the anticipated
development window is 75 days from receipt of a signed agreement and receipt
of the necessary LMRP policies. The database will contain those LMRP's that
can be defined within the parameters of the product's scope and are clearly
defined by the Fiscal Intermediary or Carrier. The National and LMRP
database will be delivered on a pre-determined schedule.
4. This ServicePath does not include additional facilities or systems;
interface programming, optional McKesson product offerings or modifications
(software or database) to the system. These services are available as
additional service offerings.
5. Customer will install software with remote support provided by McKesson.
6. ServicePaths for the pre and/post service integration assumes Customer
project team will include a "super user" representative for the host system.
7. Customer will provide any requests for additional services to McKesson in
writing. McKesson will analyze the request to determine the scope of the
services to be provided, and the terms and conditions (including fees to be
paid by Customer) of those services. In addition, the analysis effort will
be billed on a fixed fee basis regardless of Customer's decision to move
forward with the modification request. Any modification to the software
applies only to the version modified at that time. With each new version of
the software programs, McKesson will assess the effort required to maintain
or upgrade the modifications. McKesson will not perform the modification
effort until written authorization is obtained from Customer.
8. Each implementation or education session defined as part of the ServicePath,
is subject to a maximum number of attendees. If Customer elects to send
additional attendees to any session, an additional fee will be applied. This
fee will be based on the need for the McKesson representative to conduct
multiple sessions, or the need for a second McKesson representative to
attend, as well as the additional preparation time required. The actual fee
will be determined at the time that the services are requested.
9. McKesson will provide routine investigation and correction of product
defects. Any time spent investigating issues that are determined to be a
result of Customer's actions will be charged to Customer. Charges to
Customer will be at McKesson's then established rates.
10. Customer Education is a "train the trainer" approach. Customer is
responsible for end user training.
PRE-SERVICE PCA STAND-ALONE ASSUMPTIONS: This ServicePath assumes the
implementation of the pre-service module of Pathways Compliance Advisor will
occur as a stand-alone application within one facility.
1. This ServicePath assumes the implementation of the pre-service module of
Pathways Compliance Advisor will occur with one centralized project team.
Services for multiple project teams for the same module are available as
additional service offerings.
2. All Integrated implementations assume the integrated host system and version
has been in live production for thirty days.
PRE-SERVICES PCA/PATHWAYS HEALTH SCHEDULING INTERFACE ASSUMPTIONS:
1. Pricing assumes that Customer has purchased pre service standalone services.
2. This service track assumes the source of the interface for the pre-service
module of Pathways Compliance Advisor will be through the Pathways
Healthcare Scheduling Appointment Book.
3. This service track assumes Customer will upgrade or install the Healthcare
Scheduling interface components independently. Any system or technical
support required will be provided through the Healthcare Scheduling Support
team or Implementation Team.
POST-SERVICE PCA/EC2000 INTERFACE ASSUMPTIONS: The ServicePath includes services
for an application focus on post-service compliance auditing during the billing
process, within one facility.
40
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
1. This ServicePath assumes the source of the interface for the post-service
billing module of Pathways Compliance Advisor will be through the EC2000
Claims Administrator module; and that Customer has Claims Administrator 5.0
installed.
POST-SERVICE PCA CPU INTERFACE ASSUMPTIONS:
1. The ServicePath includes services for an application focus on post-service
compliance auditing during the billing process, within one facility.
2. This ServicePath assumes the source of the interface for the post-service
billing module of Pathways Compliance Advisor will be through the Claim File
Utility (CPU) interface.
3. Customer is responsible for coordination between any third party HIS system
and/or billing vendor.
PATHWAYS CONTRACT MANAGEMENT ASSUMPTIONS:
1. Customer understands that the successful performance of the Implementation
ServicePath depends upon Customer fulfilling its responsibilities as
described in the mutually developed and agreed upon project plan. McKesson
will provide project tools based on the use of Microsoft Project or Excel.
Customer must have either of these two software products.
2. Customer may purchase Implementation Services for additional facilities at
the then current rate for Services. Additional services are available upon
request. These additional services include:
o Contract Building Services
o Continuous Contract Services
o Proof of Concept Retrospective Review
3. The length of the ServicePath may not reflect the length of the full product
deployment. Deployment completion is a Customer-driven initiative based on
resource allocation and/or organization requirements and will be completed
independent of McKesson unless a turnkey implementation is purchased, then
deployment will follow the ServicePath plan.
4. Education is not included; it is assumed in-house expertise will be
utilized.
HORIZON(WP) PHYSICIAN PORTAL ASSUMPTIONS:
1. Portal implementation services include Hardware Staging, Project Management,
Implementation Services and Education.
2. Implementation services are based on standard McKesson-defined hardware
configurations. Changes to the standard configuration may require additional
services and changes to the service pricing.
3. The ServicePath estimates are based on a twelve (12) week implementation
timeline. If the project extends beyond twelve (12) weeks through no fault
of McKesson, a change in project scope will be documented and additional
service pricing may be required.
4. Customer agrees to implement the McKesson Value Added Network (VAN) prior to
the start of this ServicePath.
5. A work area that includes a phone and a network connection will be made
available to the McKesson consultants when they are on-site.
6. ServicePath scope is limited to an initial core set of physician users
(approximately 10). Actual number of core users will be based upon mutual
agreement between Customer and McKesson.
7. ServicePath methodology assumes a "Train the Trainer" approach. Customer
will be responsible for bringing additional non-core users to Productive Use
unless additional services are purchased to assist with the training of
additional users.
8. ServicePath estimates are based on the assumption that Customer will use all
services included in the ServicePath.
9. Customer will provide implementation resources as outlined in the Customer
Responsibilities section of this document.
DISTANCE LEARNING EDUCATION ASSUMPTIONS:
1. Customer is required to attend a short Pre-Event Check-In Session prior to
each live distance learning event/class. Should you have technical
difficulties during a Horizon(WP) Distance Learning event/class, you will be
able to reschedule at no charge ONLY if you have attended the Pre-Event
Check-In Session.
41
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
2. All distance learning classes will utilize either IP (Internet Protocol)
Audio or teleconferencing services. The majority of which will be delivered
via IP Audio.
3. Starter Kits will include: headset, participant help cards, and a DO NOT
DISTURB card. Starter Kits will be shipped to first time participants
scheduled for Internet-accessed events only. Speakers are sufficient for
participants using CD-ROMs for training events. Headsets are not shipped
for CD-ROM delivered events
4. Registration must occur 5 business days in advance of desired event/class.
Note: First time participants must register 10 business days in advance to
ensure receipt of the Starter Kit and login/password information.
DISTANCE LEARNING EVENT/CLASS CANCELLATION POLICY:
5. Customers will be responsible for the full event/class fee for cancellations
received less than two (2) full business days prior to the start of
event/class. McKesson Information Solutions reserves the right to cancel
classes due to insufficient enrollment or technical difficulties. McKesson
will make every effort to contact the customer as soon as McKesson is aware
of the cancellation.
IASIS - CORE CLINICALS IMPLEMENTATION - KEY ASSUMPTIONS:
1. GENERAL
o 5 Servers, 1 server per region
o Representation from each region to attend technical and application
training at the McKesson Education Center in Dallas, Texas
o Assumes project start 8-10 weeks after hardware is ordered
o Hardware needs to be ordered the 1st week in January in order to meet a
March education start date and the go-live date for Unknown Facility by
the end of calendar year 2004
o Assumes IASIS Core Team will attend Dallas education in March in order
to meet the Unknown Facility live date
o Assumes a mid-install 2 week upgrade to ER7.6 in Q2/Q3
o No clinical conversions will occur for existing nursing documentation
systems
o McKesson will provide end-user training for Unknown Facility. IASIS will
be responsible for training at subsequent facility roll-outs
o IASIS and McKesson Team members from each of the facilities will have
access to the system during the standardization and implementation
phases
2. CLINICAL PROFILE, EXPERT DOCUMENTATION (HED), MEDICATION ADMINISTRATION
(ADM/RX):
o Assumes design teams are organized around care areas/content areas
o Assumes the following care areas/content areas are included in the
scope:
- Vitals, I&O, Pain Assessment
- Admission History
- Med/Surg
- Critical Care
- Pediatrics
- Respiratory
- OT/PT
- Speech Therapy
o Assumes the following care areas/content areas are not included:
- Dialysis
- OB
- Rehab
- Outpatient
- OR Recovery
- Cath Lab
- Plan of Care
- NICU/PICU
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
o Assumes use of exception based charting and normal limits as a standard
across all facilities
o Assumes use of a standard build as a starting point. Customization
limited to 5 results per content / care area
o Plan of Care will be addressed by IASIS after they become more familiar
with the content and get the foundation built. This typically requires
at least an additional 3 months of effort
o Assumes a multi-region or multi-facility Standardization Design Team is
required with representation from each care / content area (not to
exceed 114 FTEs - 14 facilities x 8 content / care areas. To be
finalized during project planning phase)
o Total standardization effort will require a 6 month duration to cover
all 8 content / care areas
o Standardization and build will largely be a concurrent effort
o Assumes 2 content / care areas will be running concurrently in any given
week
o Assumes 4-5 eight-hour design sessions per content / care area
o Assumes the IASIS Standardization Design Team will make the final design
decisions within the 4-5 design sessions. If consensus is not achieved
by the design team, the corporate CNO will make a final decision within
2 weeks
o The Core Team from IASIS will work in conjunction with the McKesson
Implementation staff to modify the standard system
o There will be no customization at the facility level
o Assumes IASIS will need to provide 24 temporary staff nurses for a
6-week duration to backfill during end user training at each facility.
This is based on the following assumptions:
- 500 clinicians to be trained per facility
- 12 hours of training per end-user clinician including basic computer
skills, Clinical Profile / Expert Documentation (HED) / Medication
Administration (ADM/RX)
- 12 participants per class
- facilities will support 2 concurrent classes of 12 participants each
- total duration of training will run 6 weeks
o Assumptions regarding temporary staff nurses will need to be revised
once actual number of participants per facility, number of training
classrooms available per facility, and capacity per classroom at each
facility is finalized
o Assumes 24 x 7 support will be required for 2 weeks with a house wide
rollout of HED
o Assumes IASIS will provide 4 FTEs for every 3 units will be required
during the 2-week post go-live support period. This assumes one person
will provide 40 hours of coverage per week supporting the 3 assigned
units
o Assumes IASIS will provide temporary staff nurses to backfill the 24 x 7
support
3. Dedicated / Longer Term IASIS Resources Required (in addition to partial
resources indicated above):
o Core Team
- 1 Project Manager
- 1 Technical Analyst / System Administrator
- 1 Interface Analyst
- 5 Clinical Analysts (1 per region)
o SMEs
- 10 per facility during facility implementation
- Multi-disciplinary representation
- Average of 8 hours per week
- Active involvement regarding input, assistance and decisions related
to process design, policy and procedure, system build, training
content, internal communications, facility coordination, go-live
support, etc.
o Facility Implementation Team
- 1 Technical Analyst / System Administrator per Region
- 1 Interface Analyst / Region (McKesson can provide unless Custom
interfaces exist)
- 1 Clinical Analyst / Facility (McKesson can provide .5 FTE for
Application specific knowledge and IASIS at .5 FTE for Clinical
Analyst / Liaison)
- 1 Project Manager per Region (McKesson can provide assuming IASIS
provide 1 overall dedicated Project Manager at minimum)
- 1. Reporting Analyst per Region (McKesson can provide)
- Any staff augmentation by McKesson on the Facility Implementation
Team will be provided at an additional cost
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
o Maintenance Team (responsible for ongoing changes and 1st line of
support for each facility post go-live):
- 1-2 System Administrators (about .25 / server)
- 2.5 Interface Analysts (about 0.5 / server)
- 10 Application Specialists (2 / server)
4. ORDERS MANAGEMENT (HOM):
o Assumes a standard charge master on Star across all facilities
o Assumes a download of the Order Item Master (SIM / FIM) will be used for
the configuration
o Assumes the above as the basis for the standard HOM build
o Does not include standardized nursing orders
5. ALERTS:
o Will leverage a starter set of 10 McKesson standard alerts
o Assumes IASIS will choose 3 alerts to implement initially at each
facility
o IASIS will build on the alerts as needed post go-live
6. INTERFACES:
o Assumes T&M as needed for DAS
o Assumes no custom interfaces. Any additional custom interfaces will
require additional pricing
HORIZON CLINICALS ASSUMPTIONS:
1. Service fees assume ServicePath Lengths discussed above. Should the timeline
for any product module exceed the ServicePath Length for that module,
additional service fees may apply.
2. Service Exhibit pricing is based on Horizon Clinical's implementation
methodology, which includes both on-site and remote activities. The
implementation methodology includes activities that will be completed by a
Project Manager, a Technical Project Manager, an Implementation Consultant,
an Interface Analyst, and a Technical Advisor. In order to meet quality
metrics for a successful project, the standard implementation methodology
for the Horizon Clinical products is required for Time and Materials and
Fixed Fee contracts.
3. During the Horizon Clinicals implementation Customer must dedicate the
resources as defined in the ServicePath throughout the implementation cycle.
This staff must remain involved post-initial Live Date to assist in
remaining deployment through Customer environment.
4. Customer must have VT-100 emulation package for Care Link 7-error log
viewing.
5. No software upgrades are included in this Exhibit, nor are any upgrades
permitted during the Horizon Clinicals applications implementation.
6. It is assumed that Customer may have upgraded to a later release of Horizon
Clinicals before they implement Horizon Clinicals Expert Documentation or
other modules of Horizon Clinicals. This could reflect a change in project
scope and service pricing as defined in this Exhibit. McKesson agrees to
review with Customer, in detail, the then current service deliverables and
implementation pricing for other Horizon Clinical Modules prior to the
project-planning phase of those implementations.
7. Projects extending beyond the recommended ServicePath length will be
reviewed on an individual basis and can be assessed for additional service
cost requirements.
8. McKesson will provide tools for current and future state workflows and
process redesign. Customer must have Visio software in order to access,
review and update flow designs.
9. Service pricing does not include Critical Care and/or Respiratory Care
device interface services (Data Acquisition System-DAS) for monitors and
vents and assumes that such services shall be determined following receipt
of a detailed inventory of Customer devices at which time an estimate of the
necessary interface services shall be provided.
10. The training classes provided by McKesson do not include in depth SQL
Server, ORACLE, NT and Business Objects instruction. To obtain in depth
knowledge of database maintenance, system administration, or ad hoc report
writing, classes must be purchased directly from SQL Server, ORACLE, NT and
Business Objects providers.
44
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON PATIENT FOLDER ASSUMPTIONS:
1. This Exhibit is created without existing final hardware configuration
information. Data collected during the sales cycle is for the purpose of a
budgetary hardware quote. The implementation team will be responsible for
the validation and verification of statistics for the final hardware
configuration.
2. Customer will provide network connectivity, phone lines, IP addresses, and
dedicated electrical outlets prior to the software installation.
3. If Customer does not have any COLD feeds that meet McKesson specifications,
all feeds will be priced at the additional service-offering price.
4. The length of the ServicePath may not reflect the length of the full product
deployment. The Service estimates are based on an implementation timeline of
nine to fifteen (9-15) months from contract execution.
5. The product installation will commence as quickly as possible post-contract
signature as is mutually scheduled between Customer and McKesson.
6. The Customer must attend Microsoft SQL Administration and Windows NT and be
able to show proof of attendance prior to Horizon Patient Folder training.
Microsoft SQL Administration and Windows NT education needs are identified
at the Planning Meeting. This may be waived if Customer has someone on staff
who is dedicated to the project, has attended previous classes, and can show
proof of attendance of all of the above mentioned Microsoft classes.
7. Microsoft SQL Server administration and Windows NT classes can be purchased
directly by Customer from a Microsoft Authorized Technical Education Center.
8. Customer must have a dedicated System Administrator who will attend Image
Engine, System Administration classes, Electronic Patient Folder, and
DCS/QCI classes prior to hardware installation.
9. Customer will be turned over to Customer Support within two (2) weeks
following first Live Date.
10. General Network Assessment by Technology Services to include: Review of
network and cabling infrastructure, network and internetworking topologies,
network utilization statistics, and a summary report of the findings of the
assessment.
HORIZON SURGICAL MANAGER ASSUMPTIONS
1. The base Horizon Surgical Manager Implementation includes Scheduling,
Resource Maps, Surgical Journals, Business Intelligence and a standard data
set conversion (staff, procedures, and scheduling/case documentation support
tables). If Customer chooses not to implement any of these components during
phase one (1), additional services will be required to implement them during
a subsequent phase.
HEALTHCARE RESOURCE PLANNING GENERAL ASSUMPTIONS:
1. A work area that includes a phone and a network connection will be made
available to the Application Consultant when they are on-site.
2. All pricing includes one (1) HRP resource per product for live week.
Additional resources for live week support etc. may be purchased.
3. Interfaces have been discussed and understood by both Customer and McKesson.
4. Video/LCD project equipment (if needed) will be provided by Customer.
5. If the contract covers multiple facilities/entities, the Implementation
Project Plan will indicate they are all going live at the same time. If
Customer wants to stagger the go lives and if they want the Applications
Consultant on-site for the subsequent go lives, additional implementation
fees will be necessary.
6. Implementation of departmental software modules will be performed as part of
the initial/global roll out. Customer is responsible for implementing the
software in the remaining areas. Additional Implementation Services may be
purchased to assist with this roll out, however it is not a part of the
standard pricing.
7. The users of any Pathways software will be comfortable with the use of a
mouse and/or keyboard in Windows applications.
8. Service pricing assumes software version will remain the same throughout the
length of implementation (from software load to Live Date). Any upgrade in
software versions between software load and Live Date may result in
additional service fees.
9. If Customer wants to convert data from their current system into Pathways
software, they will follow the specifications as outlined in the
Implementation guides.
45
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
10. If the contract covers multiple facilities/entities that will share a single
database, the data conversion plan will indicate they will all be converted
at the same time. If Customer wants to stagger multiple conversions,
additional conversion fees will be necessary.
46
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER RESOURCE PROFILE
For all implementations, it is expected that Customer will assign a
project/program manager, program sponsor. A description of Customer resource
requirements is included in the following table.
<Table>
<Caption>
TITLE SKILLS AND KNOWLEDGE CUSTOMER ROLE / RESPONSIBILITIES
- ------------------------------------------------------------------------------------------------------------------
Project Sponsor o Excellent communication and o Provides high-level business
interpersonal skills direction for the project
o Power and ability to make o Resolves conflict over policy
decisions and project goals and objectives
o Positive attitude of the Hospital team
o Strong departmental o Provides and approves initial
relationships funding and resources for the
o Understanding of project and project
organizational objectives o Approves participation of
o Understanding of technology members on the project team
o Evaluates the project at various
points to ensure that good
quality management practices are
being followed
- ------------------------------------------------------------------------------------------------------------------
Project / Program o Knowledge of PC's, Microsoft o Review and provide input to all
Manager Windows, Microsoft Office major program deliverables
Applications and MS Project. including: status reports,
o Strong leadership skills. Executive Committee
o Dedicated to the project. presentations, work plans,
o Corporate decision-making training plan, testing plan,
authority. go-live plan, issue database,
o Excellent communication and and risk matrix.
organizational skills. o Acquire the defined Customer
o Program Manager work experience. resources.
o Ability to coordinate o Drive and manage the
installation activities of decision-making process in a
multiple systems. timely manner.
o Respect of hospital departments. o Coordinate activities across the
o Demonstrated knowledge of project/program.
hospital policies, procedures o Participate in Executive
and operations. Committee and program status
o Familiarity with information meetings.
services department operations. o Gain appropriate departmental
o Familiarity with change consensus during the
management. implementation.
o Provide high-level business
direction for the project.
- ------------------------------------------------------------------------------------------------------------------
</Table>
47
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
STAR ADD-ON FACILITY IMPLEMENTATION
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------
PROJECT PLANNING/MONITORING: PROJECT PLANNING/MONITORING:
o Select coordinators o Develop, review and implement Project
o Review and implement Project Work Work Plan
Plan in conjunction with McKesson o Manage and report on the project
team through monthly status reporting
o Create/execute plans for installation o Conduct Installation Planning Session
of any additional hardware o Project Manager will meet with
o Select peripheral locations : customer team to review project
- order hardware assumptions, installation schedule
- configure LAN and McKesson team assignments
- define devices on the software and o Create and manage project issues list
network o Provide project charter defining
- install/test/maintain peripheral scope in accordance with contract
devices terms
o Select training/build locations. Set
up training with appropriate devices
and tools
o Select Remote Location sites
o Prepare facility site
o Manage integration issues with
non-McKesson systems
o Develop departmental procedure manual
plan
o Conduct report utilization study
o Order supplies
- ------------------------------------------------------------------------------------------
SYSTEM DEVELOPMENT AND BUILD: SYSTEM DEVELOPMENT AND BUILD:
o Conduct department system review o Establish multi-facility environment
sessions o Establish McKesson controlled
o Define system security parameters
o Provide information to develop/build o Provide file development consulting
facility specific files o Perform system build activities
o Monitor and review file build for o McKesson to provide on-site
additional facility consulting and build activities
o Provide file build assistance o Conduct multi-facility review and
manage issues as identified
- ------------------------------------------------------------------------------------------
FORMS/MENUS/LABELS: FORMS/MENUS/LABELS:
o Review forms, menus and labels o Provide consulting as the forms
o Design forms relate to system functionality
o Conduct forms vendor meeting o Complete system forms/menus/label
o Review forms draft changes as identified
o Approve forms, menus, labels
o Complete any forms/menus/label
changes
o Order forms
- ------------------------------------------------------------------------------------------
SYSTEM TESTING: SYSTEM TESTING:
o Conduct pre-live testing audits o Design facility specific test plan
o Install and test barcode equipment o Conduct and manage system testing
o Develop/Test/Implement new department o McKesson to provide on-site testing
procedures activities
o Provide testing support and review of
testing results
- ------------------------------------------------------------------------------------------
</Table>
48
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------
EMPLOYEE TRAINING: EMPLOYEE TRAINING:
o Develop master training plan o Develop training documentation for
o Schedule employee training system build
o Complete preparation of training area o Perform train-the-trainer training
o Incorporate process training in the
system training documentation
o Conduct facility staff training
- ------------------------------------------------------------------------------------------
SYSTEM LIVE, POST LIVE & TRANSITION: SYSTEM LIVE, POST LIVE & TRANSITION:
o Assist McKesson with the preparation o Prepare LIVE plan in conjunction with
of the LIVE Plan customer team
o Attend and actively participate in o Conduct LIVE planning session
the LIVE planning sessions o Conduct Pre-LIVE audits
o Provide LIVE and Post-LIVE support o Provide on-site LIVE support for four
for process related issues days
o Review and Approve transition o Provide Post-LIVE support for two
documentation in conjunction with weeks for STAR clinical applications
McKesson resource team o Provide Post-LIVE support for six
o Attend transition meeting weeks for STAR financial applications
o Develop, Review and Approve
Transition Documentation in
conjunction with customer team
o Conduct transition meeting
- ------------------------------------------------------------------------------------------
</Table>
49
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PATHWAYS INTERFACE MANAGER - STANDARD
SERVICEPATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of personnel required to start a
Standard ServicePath and implement Pathways Interface Manager.
<Table>
<Caption>
PERSONNEL SKILLS AND KNOWLEDGE
- ------------------------------------------------------------------------------------------
Pathways Interface Project o Strong negotiation and communication
Manager skills
o Proven project management skills
- ------------------------------------------------------------------------------------------
Interface Engineer o Familiar with Health Level 7 (HL7)
o Knowledge of communication protocols
o Basic UNIX or NT utilities/commands
and system management skills
o Basic understanding of, and experience
with any programming language
- ------------------------------------------------------------------------------------------
UNIX or NT System o Operating System administration
Administrator or and/or operations expertise
Operator
- ------------------------------------------------------------------------------------------
</Table>
EDUCATION
PREREQUISITE:
CLI 100 is a prerequisite for CLI 801. Confirmation must be done to assure that
all technical requirements for Distance Learning are met prior to registration
for CLI 801.
50
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLE
- ------------------------------------------ -----------------------------------------
o Establish resources according to o Establish McKesson Pathways Interface
listed Customer Profile for Pathways Manager project team
Interface Manager
- ------------------------------------------ -----------------------------------------
o Manage the implementation project o Provide project management activities
through post-implementation related to:
evaluations - Facilitation and coordination of
McKesson cross-business unit
activities and integration
- Provide a single point of
contact/escalation for McKesson
issues relative to Interface
Manager
- Routine conference calls to
address status, problem resolution
and other issues impacting the
success of the project
- ------------------------------------------ -----------------------------------------
o Actively participate in the Pathways o Conduct Pathways Interface Manager
Interface Manager Planning and implementation kick-off and
Analysis meeting and activities participate in Planning and Analysis
meetings and activities
- ------------------------------------------ -----------------------------------------
o Coordinate hardware installation. o Assist with the technical environment
o Perform the technical environment setup for Pathways Interface Manager
setup.
- ------------------------------------------ -----------------------------------------
o Attend and actively participate in o Deliver Pathways Interface Manager
the Pathways Interface Manager education at a designated McKesson
Customer Education sponsored at a facility
McKesson designated facility o Deliver Tcl Programming for Pathways
o Attend and actively participate in Interface Manager through Distance
the Tcl Programming for Pathways Learning
Interface Manager Customer Education
by Distance Learning
- ------------------------------------------ -----------------------------------------
o Execute implementation tasks and o Execute implementation tasks and
activities outlined in the project activities outlined in the project
plan plan for McKesson
- ------------------------------------------ -----------------------------------------
o Develop a basic interface under the o Develop a basic interface
mentoring of the McKesson Pathways o Mentor the customer in developing a
Interface Manager Services Team basic interface
- ------------------------------------------ -----------------------------------------
o Review outlined topics for future o Transfer knowledge to the customer in
interface development interface development/support
techniques.
- ------------------------------------------ -----------------------------------------
o Perform application, device and o Provide testing templates
performance testing o Assist with test preparation and
issue resolution
- ------------------------------------------ -----------------------------------------
o Perform process and procedure o Assist with process and procedure
definition definition
- ------------------------------------------ -----------------------------------------
o Perform operator training o Remote operations "train the trainer"
session to prepare for go-live
- ------------------------------------------ -----------------------------------------
o Provide support resources for o Provide seventy-two (72) consecutive
productive use hours of beeper support for
productive use for operations
- ------------------------------------------ -----------------------------------------
o Position organization for transition o Organize and conduct the transition
to support to support
- ------------------------------------------ -----------------------------------------
</Table>
51
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PATHWAYS COMPLIANCE ADVISOR
SERVICEPATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge and characteristics of personnel
that are required by the customer to start a ServicePath and implement the
Compliance Advisor product. This list includes both Project Team and Steering
Team members. It is important to note that one (1) FTE may fulfill several
roles.
All team members should have an understanding of the organization's commitment
to Compliance initiatives.
<Table>
<Caption>
PERSONNEL SKILLS AND KNOWLEDGE
- -----------------------------------------------------------------------------------------------------------------------
Steering Committee/ o Ability to provide product direction
Executive Sponsor o Ability to guide the evolution of the system
(Compliance o Ability to provide guidance on policy decisions
Officer) o Assist in the resolution of escalated issues/policy issues
o Able to commit 5-10% to project
- -----------------------------------------------------------------------------------------------------------------------
Project Manager o Ability to manage and update project plan, previous project management
experience
The typical project manager o Strong negotiation skills and interdepartmental relationships
may also either have an o Knowledge of organizational policies and procedures
analyst, billing or systems o Understanding of current and emerging business practices
background. o Able to commit 30-50% to project
- -----------------------------------------------------------------------------------------------------------------------
Registration/Lab/Radiology o Previous system implementation experience
Department Expert(s) o Knowledge of current order entry processes, Medicare expertise
o Able to provide direction to staff on workflow, patient relations
o Knowledge of compliance/coding guidelines
o Able to commit 30-50% to project
o Applicable if using PCA in the Pre-Service environment
- -----------------------------------------------------------------------------------------------------------------------
Billing Department Expert o Previous system implementation experience
o Knowledge of current claims submission process, Medicare billing expertise
o Able to provide direction to billing staff on workflow
o Knowledge of compliance/coding guidelines
o Able to commit 30-50% to project
- -----------------------------------------------------------------------------------------------------------------------
Medical Policy/Provider o Previous system implementation experience preferred
Representative o Provide guidance on policy decisions
(Medical Director) o Ability to coordinate communications to providers
o Knowledge of current medical/Medicare policies
o Ability to make decisions in regards to policy changes. If does not possess
decision making authority, has direct access to decision maker
o Ability to provide education to medical staff on impacts of product
implementation
o Able to commit 20-30% to implementation project and 10-20% to the
maintenance of the project
- -----------------------------------------------------------------------------------------------------------------------
Education Expert o Previous system implementation experience preferred
o Ability to coordinate and lead training efforts
o Knowledge of operational processes and procedures
o Understanding of the product and the interface developed for the
Customer
o Excellent communication and interpersonal skills
o Ability to commit 20-30% to project and 5% to maintenance
- -----------------------------------------------------------------------------------------------------------------------
</Table>
52
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
<Table>
<Caption>
PERSONNEL SKILLS AND KNOWLEDGE
- -----------------------------------------------------------------------------------------------------------------------
Coding/Medical Records Expert o Knowledge of operational processes and procedures
o Knowledge of current medical/Medicare policies
o Knowledge of compliance/coding guidelines
o Able to commit 20-30% to implementation project and 10-20% to the
maintenance of the project
- -----------------------------------------------------------------------------------------------------------------------
Systems Analyst o Previous system implementation experience preferred
o Departmental/organizational knowledge
o Ability to gather information and translate business requirements into
product configuration
o Ability to develop and coordinate test cases and document results
o Assist in the implementation design phases
o Ability to commit 20-30% to project
- -----------------------------------------------------------------------------------------------------------------------
System Administrator o Knowledge of platform
o Knowledge of network infrastructure and desktop configuration
o Knowledge of Hardware environment
o Knowledge of data communications concepts and equipment
o Knowledge of how to research job failures and system errors; perform system
backups, spool file management, and job scheduling
o Able to provide appropriate system access to the project team and end users
o Ability to commit 10-25% to project and 10% to maintenance
- -----------------------------------------------------------------------------------------------------------------------
Database Administrator o Able to manage overall database administration
o Able to install and support SQL software
o Knowledge of database configuration and tuning principles
o Able to commit 20-30% to implementation project and 10-20% to the maintenance
of the project
- -----------------------------------------------------------------------------------------------------------------------
Programmers (if customer o Knowledge of data fields and claims processing flow
planning on developing o Knowledge of platform and environment
the interface) o Troubleshooting skills
o Ability to commit 10-25% to project and 10% to maintenance
o Develop/modify internal programs
o Maintain interface
- -----------------------------------------------------------------------------------------------------------------------
</Table>
53
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
IMPLEMENTATION AND EDUCATION SERVICES:
As part of the Compliance Advisor ServicePath, McKesson provides on-site as well
as remote assistance to customers in the implementation of the Compliance
Advisor product. Education services consist of on-site education sessions in
which attendees obtain hands on experience with the product(s).
<Table>
<Caption>
Post-
Service
Standard Post-
Interface Service
Pre- Pre- (EC2000, CFU
Implementation Service Service PPM, (McKesson # of
Service S/A PHS CS3000) HIS) Attendees Recommended Attendees
- ------------------------------------------------------------------------------------------------------------------
Implementation 1 Day 1 Day 1 Day 2 Days 12 Executive Sponsor(s), Project Team,
Overview & McKesson Implementation Services
Workshop Consultant, McKesson Project
Manager
- ------------------------------------------------------------------------------------------------------------------
Anticipated 3 Mos. 4 Mos. 4 Mos. 6 Mos. 3-6 Project Team, McKesson
Project Implementation Services
Duration Consultant, McKesson Project
Manager
- ------------------------------------------------------------------------------------------------------------------
Interface N/A 2 Days 1 Day 2 Days 6 Project Team, McKesson
Analysis, Implementation Services
Configuration & Consultant
Consulting
- ------------------------------------------------------------------------------------------------------------------
Workflow 1 Day 1 Day 1 Day 1 Day 6 Project Team, McKesson
Analysis and Project Manager
Review
- ------------------------------------------------------------------------------------------------------------------
Installation Up to Up to Up to Up to 1-2 Customer Technical Contact, McKesson
Support 8 8 8 8 Support Center
Hours Hours Hours Hours
- ------------------------------------------------------------------------------------------------------------------
Education
Sessions
- ------------------------------------------------------------------------------------------------------------------
PCA 2 hrs. 2 hrs. N/A N/A 6-8 Project Team, McKesson
Pre-Service Education Consultant
User
Application
(Train the
Trainer)
- ------------------------------------------------------------------------------------------------------------------
PCA N/A N/A 2hrs. 2 hrs. 6-8 Project Team, McKesson
Post-Service Education Consultant
User
Application
(Train the
Trainer)
- ------------------------------------------------------------------------------------------------------------------
LMRP 2 hrs. 2 hrs. 2 hrs. 2 hrs. 3-6 Database Review Team, McKesson
Database Implementation Services
Overview Consultant, McKesson Project
Manager
- ------------------------------------------------------------------------------------------------------------------
Application 1/2 1/2 1/2 Day 1/2 Day 3-6 Project Manager, Clinical
Configuration/ Day Day Lead/Compliance Supervisor, McKesson
Customization Education Consultant
Overview
- ------------------------------------------------------------------------------------------------------------------
</Table>
54
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------
o Establish Project Team identifying o Establish McKesson Project team
resources according to customer
profile
- ------------------------------------------ ------------------------------------------
o Manage the implementation project and o Provide project management activities
project plan through related to:
post-implementation evaluation - facilitation and coordination of
McKesson cross business unit
activities and integration
- provide a single point of
contact/escalation for McKesson
issues
- participate in routine conference
calls and address status, problem
resolution and other issues
impacting project
- ------------------------------------------ ------------------------------------------
o Actively participate in the o Conduct Implementation
implementation assessment and all Survey/Assessment, participate in
planning and analysis meetings and planning and analysis activities,
activities provide recommendations for overall
project set-up and definition
- ------------------------------------------ ------------------------------------------
o Coordinate hardware and software o Assist with the Technical set-up via
installation activities to set up the phone support
technical environment
- ------------------------------------------ ------------------------------------------
o Coordinate and attend education o Provide Compliance Advisor education
sessions provided at customer sessions at customer facility
facility
- ------------------------------------------ ------------------------------------------
o Execute implementation tasks and o Provide assistance while customer
activities as defined in project plan performing implementation tasks,
and implementation planning materials monitor project status and assist
with issue resolution
- ------------------------------------------ ------------------------------------------
o Perform application/system testing o Provide support via phone during
application testing
- ------------------------------------------ ------------------------------------------
o Define and test o Assist with identifying processes
process/policy/procedure that need to be defined
- ------------------------------------------ ------------------------------------------
o Define and perform end user education o Provide assistance to project team if
as needed needed
- ------------------------------------------ ------------------------------------------
o Provide support resources for o Provide thirty (30) days of
productive use post-implementation support prior to
transition of support center
- ------------------------------------------ ------------------------------------------
o Position organization for transition o Organize and conduct transition to
to support support
- ------------------------------------------ ------------------------------------------
</Table>
55
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
Pathways Contract Management - UB 92
ServicePath
DESCRIPTION
o Pathways Contract Management ServicePath is an integrated module of
learning that provides knowledge, skills and tools enabling customers
to implement Pathways Contract Management. The backbone of the
ServicePath employs the use of a project plan that integrates product
knowledge, usage and management; implementation services; and tools and
is divided into seven major phases.
OBJECTIVES
Upon successful completion of the Pathways Contract Management ServicePath, the
attendee should be able to:
o Given documentation, install application software, and perform required
system maintenance.
o Describe the features and functions of Pathways Contract Management.
o Document current patient accounting process and required contract
terms.
o Given Pathways Contract Management, be able to
- define contracts to the system.
- manage and maintain contracts in the system.
- perform revenue modeling
- track expected reimbursements and monitor variances
o Maintain and troubleshoot Pathways Contract Management.
BENEFITS
o The ServicePath allows the customer to:
- gain service independence
- maximize resource utilization
- increase product ownership
- reduce implementation service costs
- improve implementation readiness
LENGTH
o The length of the Pathways Contract Management ServicePath from Project
Start Date to the Post Live Audit/Transition to Support is 4 months (16
weeks). Go Live is accomplished in 3 months (12 weeks) with the
completion of the ServicePath 4 weeks later at the Post Live Audit. The
Customer Education Phase is not included in this ServicePath; it is
assumed in-house expertise will be utilized.
o During the Process, Product Design & Build Phase, McKesson will conduct
a two-day site visit. The purpose of this visit is to evaluate the
customer's Go Live readiness. McKesson will provide a second two-day
site visit 30 days after go live. The purpose of this visit is to
conduct a Post Live Audit and transition the account to support.
o These two visits must be completed during the ServicePath which will
conclude 30 days after Go Live.
<Table>
<Caption>
DESCRIPTION WORK DAYS AND LOCATION
- -------------------------------------------------------------------------------
Remote installation of the software .5 day at McKesson location with
customer assistance
- -------------------------------------------------------------------------------
Customer Education Phase:
(1) User Education Class 4.5 days at a McKesson location
(2) Technical Education Class 1.5 days at a McKesson location
- -------------------------------------------------------------------------------
Pre-Go Live Assessment 2 days at customer site
- -------------------------------------------------------------------------------
Telephone Support 3 days
- -------------------------------------------------------------------------------
Completion of Go Live Checklist .5 days
- -------------------------------------------------------------------------------
</Table>
56
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
<Table>
- --------------------------------------------------------------------------------
Post Live Audit & Transition to Support 2 days at customer site
- --------------------------------------------------------------------------------
Total Days 14 days
- --------------------------------------------------------------------------------
</Table>
NOTE: ServicePath length does not reflect the total length of time involved
in completing the implementation process. Implementation completion is
a customer-driven initiative based on Customer's managed care activity,
resource allocation and organizational requirements.
The Service Fees are valid for 12 months from project start.
Implementations continuing past 12 months are subject to additional
service fees.
AUDIENCE AND ATTENDEES
The following education sessions are not included; it is assumed in-house
expertise will be utilized during the project.
User Education Class (for up to 3 attendees):
The audience should include up to three (3)* attendees responsible for Pathways
Contract Management implementation, project management and product expertise.
They should collectively possess the following:
o Two (2) attendees with understanding of their organization's patient
accounting processes and managed care contracts
o One (1) attendee with project management experience or focus within a
previous product Implementation
*More than 3 attendees can attend class at an additional cost per person.
Technical Education Class (for up to two attendees):
The audience should include up to two (2) attendees who are responsible for
Pathways Contract Management installation and technical support. These
individuals should collectively possess the following:
o Minimum of one (1) year of network administration experience
o Minimum of one (1) year experience of Windows support
57
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PREREQUISITES
Prior to attending the ServicePath the attendees are responsible for ensuring
the:
o required Pathways Contract Management hardware has been ordered and
installed on-site.
o NT INSTALLED PER DISK SPACE CONFIGURATION IN THE CONTRACT MANAGEMENT
INSTALLATION GUIDE.
o REMOTE ACCESS INSTALLED**
o required Pathways Contract Management software has been installed via
remote or onsite installation.
**McKesson provides remote support only through modem or McKesson CareBridge
connectivity using PC Anywhere for Windows (latest version).
TOOLS
McKesson will provide the ServicePath attendees the following implementation
tools:
o implementation project plan
o kick-off agenda
o contract analysis workbook and worksheet(s)
o policy & procedure review/update process
o pre-go live checklist
KNOWLEDGE TRANSFER
To facilitate the transfer of knowledge the following will be used:
o ServicePath instruction, direction and advisement
o documentation
o hands-on labs
o attendee interaction/teaming
o site-specific assignments
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists customer and McKesson responsibilities:
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- --------------------------------------------------------------------------------------------------------------------
o Identify Executive Sponsor o Deliver education in the ServicePath.
o Meet or exceed ServicePath pre-requisites. o Build a site-specific work plan.
o Attend and actively participate in the classes o Conduct two on-site visits.
sponsored at a McKesson designated facility. o Provide 24 hours of consultation for direction
and advisement on assigned site-specific tasks.
o Complete assigned site-specific tasks as outlined
in the implementation project plan.
- --------------------------------------------------------------------------------------------------------------------
</Table>
58
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
ELECTRONIC COMMERCE 2000
SERVICEPATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of Customer's personnel
required to start a ServicePath and implement Electronic Commerce 2000.
<Table>
<Caption>
PERSONNEL SKILLS/KNOWLEDGE
- ------------------------------------------------------------------------------------------
Project Manager o Strong negotiation and communication skills
o Proven project management skills
- ------------------------------------------------------------------------------------------
Database Administrator o Microsoft SQL Server
- ------------------------------------------------------------------------------------------
Application Team Leader o Knowledge of core, downstream and HIS
systems
o Supervisory qualifications
- ------------------------------------------------------------------------------------------
Billing Coordinator's o Knowledge of billing requirements
o Basic to advanced insurance requirements
- ------------------------------------------------------------------------------------------
Network Administrator o Windows NT system administration and
operations expertise
- ------------------------------------------------------------------------------------------
</Table>
EDUCATION
The following table defines the education deliverables provided during the
ServicePath Customer education phase at a McKesson facility:
<Table>
<Caption>
DELIVERABLES FOCUS/GOALS LENGTH ATTENDEES BY PROFILE
- ---------------------------------------------------------------------------------------------------
Form Building o Build insurance forms 2-3 days o Billing coordinator
o Business Office manager
- ---------------------------------------------------------------------------------------------------
ECG Clearinghouse o Understanding ECG reports .5 days o Billing coordinator
reporting o Business Office manager
- ---------------------------------------------------------------------------------------------------
</Table>
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- -----------------------------------------------------------------------------------------------------------------
o Establish resources according to listed o Establish McKesson - ECG EC2000 project team
Customer Profile for EC2000 Claims Administrator
- ------------------------------------------------------------------------------------------------------------------
o Manage the implementation project through o Provide project management activities related to:
post-implementation evaluations
- Facilitation and coordination of McKesson
cross-business unit activities and integration
- Provide a single point of contact/escalation
for McKesson issues
- Routine conference calls to address status,
problem resolution and other issues impacting
the success of the project
- ------------------------------------------------------------------------------------------------------------------
o Actively participate in the Assessment and all o Conduct EC2000 Assessment and Planning and
Planning and Analysis meeting and activities Analysis education and project activities
- ------------------------------------------------------------------------------------------------------------------
o Coordinate hardware installation and perform o Assist with the technical environment setup for
the technical environment setup EC2000 Server
- ------------------------------------------------------------------------------------------------------------------
</Table>
59
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------------------------------
o Execute implementation tasks and activities o Execute implementation tasks and activities
outlined in the project plan outlined in the project plan for McKesson
- ------------------------------------------------------------------------------------------------------------------
o Perform application, device and performance o Provide testing templates and assist with test
testing preparation and issue resolution
- ------------------------------------------------------------------------------------------------------------------
o Perform process and policy and procedure o Educate on and assist with process definition
definition
- ------------------------------------------------------------------------------------------------------------------
o Provide support resources for Live Date o Provide five to ten (5-10) business days of
on-site support for Live Date and/or office staff
- ------------------------------------------------------------------------------------------------------------------
o Position organization for transition to support o Organize and conduct the transition to support
- ------------------------------------------------------------------------------------------------------------------
o Perform maintenance for non McKesson forms
- ------------------------------------------------------------------------------------------------------------------
</Table>
60
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
EC2000 CLAIMS ADMINISTRATOR
SERVICEPATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of personnel required to start a
ServicePath and implement EC2000 Claims Administrator.
<Table>
<Caption>
PERSONNEL SKILLS/KNOWLEDGE
- -----------------------------------------------------------------------------------------------------
Database Administrator (DBA) Trained on Microsoft SQL Server.
- -----------------------------------------------------------------------------------------------------
System Administrator (NT Windows NT system administration & operations expertise
Admin)
- -----------------------------------------------------------------------------------------------------
Project Manager Strong negotiation & communication skills
Proven project management skills
- -----------------------------------------------------------------------------------------------------
Application Team Leader Knowledge of core, downstream, and HIS systems
Supervisory qualifications
- -----------------------------------------------------------------------------------------------------
Billing Coordinator or Super User Knowledge of billing requirements-basic to advanced
- -----------------------------------------------------------------------------------------------------
Biller (s) Specialized payer billing knowledge/experience
- -----------------------------------------------------------------------------------------------------
IS\Operations Knowledge of daily HIS system routines and jobs
- -----------------------------------------------------------------------------------------------------
Security Officer Knowledge of HIPAA regulations, facility's security
- -----------------------------------------------------------------------------------------------------
</Table>
61
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
December 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ---------------------------------------------------------------------------------------------------------------------------
o Establish resources according to listed Customer o Establish EC2000 project team.
Profile for EC2000 Claims Administrator
- ---------------------------------------------------------------------------------------------------------------------------
o Manage the implementation project through o Provide project management activities related to:
post-implementation evaluations. - Facilitation and coordination of McKesson
cross-business unit activities and integration.
- Provide a single point of contact/escalation
for McKesson issues.
- Routine conference calls to address status,
problem resolution and other issues impacting
the success of the project.
- ---------------------------------------------------------------------------------------------------------------------------
o Actively participate in the Assessment o Conduct EC2000 Assessment and Planning and
and all Planning and Analysis meeting and Analysis education and project activities.
activities.
- ---------------------------------------------------------------------------------------------------------------------------
o Coordinate hardware installation and o Assist with the technical environment setup for
perform the technical environment setup. EC2000 Server.
- ---------------------------------------------------------------------------------------------------------------------------
o Execute implementation tasks and activities o Execute implementation tasks and activities
outlined in the project plan. outlined in the project plan for McKesson.
- ---------------------------------------------------------------------------------------------------------------------------
o Perform application, device and performance o Provide testing templates and assist with test
testing. preparation and issue resolution.
- ---------------------------------------------------------------------------------------------------------------------------
o Perform process and policy and procedure o Educate on and assist with process definition.
definition.
- ---------------------------------------------------------------------------------------------------------------------------
o Provide support resources for productive use. o Provide 15-20 business days of support for productive use
prior to transition to Claims Administrator Support.
- ---------------------------------------------------------------------------------------------------------------------------
o Position organization for transition to support. o Organize and conduct the transition to support.
- ---------------------------------------------------------------------------------------------------------------------------
o Perform maintenance for non McKesson forms o
- ---------------------------------------------------------------------------------------------------------------------------
</Table>
62
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PATHWAYS HEALTHCARE SCHEDULING - LEVEL 1
SERVICEPATH
SERVICEPATH DELIVERABLES
The Pathways Healthcare Scheduling ServicePath deliverables by phase are:
<Table>
<Caption>
PHASE DELIVERABLES
- ------------------------------------------------------------------------------------------------------
1. Planning and Analysis o McKesson Project Management
o Implementation kickoff
o Project plan template
o Planning meeting
o Project Launch and Education Strategies meeting
o Project plan development guidance
o Application Implementation Guide
o Strategic/Tactical consideration assistance
o Hardware capacity and infrastructure planning assistance
o Deliver interface documentation
o Integration Planning document
o Deliver product documentation
o Verification of PHS Components and Communications
- ------------------------------------------------------------------------------------------------------
2. Technical Setup o PHS Software installation and setup
- Database
- Scheduling Engine
- Interface Gateway
- Workstation configuration
o Technical Implementation Guide
- ------------------------------------------------------------------------------------------------------
3. Customer Education o Scheduling Training course
o Windows Client Server Administration course
o Windows Client Server Administration with Pathways Healthcare
Scheduling course
o Database Structures for Report Writing course
- ------------------------------------------------------------------------------------------------------
4. Process and Product o Database Building I consulting session
Design and Build o Database Building II consulting session
o Implementation and technical support and guidance during:
- Process and workflow definition
- Data gathering
- Database building
- Reporting needs definition
- Resource coordination
- User support definition
- Routine maintenance and disaster recovery planning
- Development of user training
- ------------------------------------------------------------------------------------------------------
5. Process and Product Test o Assist with test bulk load of patient demographics (if required)
o Application "stress" testing template
o Interface testing template
- ------------------------------------------------------------------------------------------------------
6. User Training and o Productive use project plan template
Productive Use Planning
- ------------------------------------------------------------------------------------------------------
</Table>
63
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
<Table>
<Caption>
PHASE DELIVERABLES
- ------------------------------------------------------------------------------------------------------------------
7. Productive Use and o Monitor final bulk load of patient demographics (if required)
Transition to Support o On site and remote productive use support
o Structured transition to support
o Post live audit
- ------------------------------------------------------------------------------------------------------------------
</Table>
64
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
SERVICEPATH LENGTH
The overall length of the Pathways Healthcare Scheduling ServicePath is up to 6
months from the project launch session through the productive use phase. The
ServicePath is complete 3 weeks after first phase productive use, or 6 months
from the project launch session, whichever comes first.
*NOTE: The ServicePath length does not reflect the total length of time involved
in completing the deployment process throughout the enterprise. Deployment
completion is a customer driven initiative based on resource allocation and/or
organizational requirements.
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of personnel required to start a
ServicePath and implement Pathways Healthcare Scheduling.
<Table>
<Caption>
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
- -----------------------------------------------------------------------------------------------------------------------
PHS Project o Knowledge of PCs and MS o Provide overall management of the Scheduling
Manager Windows implementation
o Project management skills, o Act as a liaison with McKesson and project team
principles and practices members
FTE o System implementation o Manage integration issues at all levels
0.50-1.0 experience recommended o Assign implementation tasks
o Knowledge of organization's o Manage time lines
business needs o Resolve issues
o Clinical and Information o Develop policies and procedures for enterprise
Systems background recommended integration
o Ability to commit full-time through o Produce documentation through
the beginning stages of the o Basic understanding of client/server systems
implementation process o Responsible for continued rollout effort of PHS
to other resource units/facilities
- -----------------------------------------------------------------------------------------------------------------------
PHS Application o Knowledge of PCs and MS o Provide on-going first-level application support
Administrator Windows o On-going maintenance of application (i.e. tables,
o Knowledge of organization's practitioners, procedures, scheduling features, etc.)
business needs o Help to develop policies and procedures for adding
FTE o Knowledge of organization, and/or editing database information
0.50-1.0 enterprise and scheduling o Assist with quality assurance process
methodologies o Manage application security
o Negotiating skills
- -----------------------------------------------------------------------------------------------------------------------
PHS Resource Unit o Knowledge of PCs and MS o Perform database creation and entry
Expert(s) Windows o Provide information on resource unit scheduling
o Strong departmental background requirements
o Strong communication and o Identify and communicate Resource Unit specific
FTE 0.50 (per interpersonal skills reporting needs
scheduling unit) o Ability to teach others and o Gather necessary data to build the database
patience, understanding, and o Demonstrate/promote the system to other users
troubleshooting skills o Provide support to other resource unit users
o Knowledge of organization and o Supply information to assist with quality assurance
enterprise process
o Negotiating skills o Supply industry regulation information
- -----------------------------------------------------------------------------------------------------------------------
</Table>
65
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
<Table>
<Caption>
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
- -------------------------------------------------------------------------------------------------------------------------------
Training Expert(s) o Knowledge of PCs and MS o Coordinate the availability of a training facility
Windows o Plan and execute Microsoft Windows training as
o Skilled in instructional design from needed
FTE needs assessment to course o Plan and execute Pathways Healthcare Scheduling
0.40 development training
o Skilled in training delivery o Plan and execute Advanced System Functions
o Ability to disseminate
knowledge about systems to all
users in the enterprise
- -----------------------------------------------------------------------------------------------------------------------------
Network o Knowledge of PCs, MS Windows o Install and maintain operating systems on both client
Administrator and desktop operating systems and server
o Knowledge of networks, o Supervise network cabling
communication protocols, and o Install printers and drivers to accommodate printing
FTE Windows NT Server needs
0.20 o Understanding of network o Ensure sustained connection of workstations to
infrastructure and hardware system servers
o Troubleshooting/problem o Manage network security
solving skills o Provide network and hardware support
o Ability to supervise the o Provide third-party software support
enterprise's overall networks.
- -----------------------------------------------------------------------------------------------------------------------------
Technical Project o Knowledge of PCs and MS o Acts as primary technical contact with McKesson
Manager Windows and desktop operating team
systems o Understand Structured Query Language (SQL)
o Troubleshooting/problem solving o Understand SQL server configuration and install
FTE skills process
0.25 - 0.75 o Database Administration o Understand Pathways Healthcare Scheduling and
knowledge database utilities
o Technical background o Perform routine verification of database to ensure
o Sybase or MS SQL knowledge consistency
o Thorough understanding of o Perform periodic and on-going database maintenance
client/server system and administration
o Ensure that back-up and disaster recovery
procedures are in place and manage SQL security
o Monitor system performance and make improvements
o Install PHS workstation software
o Coordinate system upgrades
- -----------------------------------------------------------------------------------------------------------------------------
Report Writer Expert o Knowledge of PCs and MS o Develop third-party report writing process
Windows o Work with users to determine enterprise reporting
o Troubleshooting/problem solving needs
FTE skills o Understand usage of SQL to produce reports
0.20 o Knowledge of SQL report writer o Learn Pathways Healthcare Scheduling database
structure
o Use third-party SQL report writer to develop
reports for internal distribution
- -----------------------------------------------------------------------------------------------------------------------------
</Table>
66
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
<Table>
<Caption>
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
- ------------------------------------------------------------------------------------------------------------------
Interface o Knowledge of PCs, and MS o Understand the enterprise's existing
Administrator Windows, and desktop operating information systems
systems o Understand network technologies
o Troubleshooting/problem o Assess enterprise's interface needs
solving skills
FTE o Understanding of HL7 o Communicate with McKesson concerning interface
0.20 Interface standards and requirements
guidelines. o Establish data mapping where necessary
o Supervise internal interface projects that
relate to Pathways Healthcare Scheduling
o Ensure accuracy of interface connectivity
o Verify integrity of interface data
o Test data transfer
o Support interface in production environment
- ------------------------------------------------------------------------------------------------------------------
</Table>
67
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
December 19, 2003
CONSULTING SERVICES
The following table defines the Pathways Healthcare Scheduling Level 1
consulting service deliverables included in the ServicePath.
<Table>
<Caption>
DELIVERABLES FOCUS/GOALS LENGTH ATTENDEES BY PROFILE*
- --------------------------------------------------------------------------------------------------------------------------------
Database Building I o Begin foundational build of database 4 days o Project Manager
Session o Finalize enterprise wide naming McKesson o Resource Unit Expert(s)
conventions Roseville o Key Users
o Organize and build resources Office o Training Expert
(pools)
o Continually monitor accuracy of
database build Prerequisite: PHS Scheduling
o Evaluate anticipated scheduling Training
scenarios
o Review Database Building II
preparation requirements
- --------------------------------------------------------------------------------------------------------------------------------
Database Building II o Begin enhanced build of database 3 days o Project Manager
Session o Discussion regarding visit Customer o Resource Unit Expert(s)
management using the PHS Visit education o Key Users
window facility Training Expert
o Identify responsibilities to
maintain system Prerequisite: Database Building I
o Discuss down-time processes Session
- --------------------------------------------------------------------------------------------------------------------------------
First Productive Use o Provide on site first productive use Up to 2 o Project Team
Assistance support days
Customer Prerequisite: Travel and on site
location assistance to take place Monday
through Friday
- --------------------------------------------------------------------------------------------------------------------------------
Post Live Audit o Provide remote technical assistance Up to 2 o Technical Project Manager
to evaluate system configuration days o Application Administrator
Project Closure o Provide remote technical assistance Customer o End Users
Meeting to confirm accurate database location
maintenance and back ups Prerequisite: Scheduling with PHS
o Observe users in work environment for 6 months
to evaluate application usage Service to expire if not used within
o Provide users with hints and 12 months of first productive user
shortcuts to enhance scheduling efficiency
o Conduct review of database build and
scheduling processes for maximum
efficiency
o Provide written document
summarizing audit results
- --------------------------------------------------------------------------------------------------------------------------------
</Table>
Note: If additional attendees are purchased for Scheduling Training, the same
individuals may also attend the Database Building sessions.
68
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
PHASE 1 - PLANNING AND ANALYSIS
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- --------------------------------------------------------------------------------------------------------------------------------
o Participate actively in the Pathways Healthcare o Establish McKesson Pathways Healthcare
Scheduling Scheduling site assessment and all planning and project team
analysis meetings and activities o Provide project management activities related to:
o Designate resources according to listed Customer - Facilitation and coordination of McKesson cross-
Profile for Pathways Healthcare Scheduling functional activities
o Manage the implementation project through enterprise - Provide 'single point of contact' for product
rollout completion specific implementation issues
o Complete capacity planning worksheet - Coordinate routine conference calls to address
o Develop project plan with assistance from McKesson status, problem resolution and other issues
o Develop overall training plan affecting the success of the project
o Identify user support needs o Conduct:
o Develop Infrastructure plan and order hardware - Site assessment
- Kick-off call
- Planning and analysis assistance
- Planning meeting
- Project Launch Workshop
- Education Strategies Meeting
- --------------------------------------------------------------------------------------------------------------------------------
</Table>
PHASE 2 - TECHNICAL SETUP
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- --------------------------------------------------------------------------------------------------------------------------------
o Perform technical environment installation and o Consult on the technical environment setup for
setup: Pathways Healthcare Scheduling
- Server operating system installation o Perform Pathways Healthcare Scheduling software
- Drive configuration installation and setup:
- Network communications - Sybase or MS SQL database
- Sybase or MS SQL software installation - Scheduling engine
o Work with McKesson to install Pathways Healthcare - Interface gateway
Scheduling software components - Workstation configuration
o Verify Pathways Healthcare Scheduling components
and communications
- --------------------------------------------------------------------------------------------------------------------------------
</Table>
PHASE 3 - CUSTOMER EDUCATION
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- --------------------------------------------------------------------------------------------------------------------------------
o Attend and actively participate in the Pathways o Deliver Pathways Healthcare Scheduling education.
Healthcare Scheduling education at an McKesson - Scheduling training
facility and at customer site - Windows Client Server Administration
o Attend required 'Third Party' training: - Windows Client Server Administration with
- Sybase: Introduction, FastTrack, and System Pathways Healthcare Scheduling
Administrator or MS SQL class - Database Structures for Report Writing
- Operating System (server/desktop) training
- Report Writer
- --------------------------------------------------------------------------------------------------------------------------------
</Table>
69
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PHASE 4 - PROCESS AND PRODUCT DESIGN AND BUILD
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ---------------------------------------------------------------------------------------------------------------------------------
o Execute customer implementation tasks and o Execute implementation tasks and activities outlined in the
activities as outlined in the project plan project plan for McKesson/PHS
o Perform data gathering activities o Deliver Database Building I and II consulting sessions
o Develop application test plans o Consult on data gathering and database building issues
o Attend Database Building I and II consulting o Consult on data structure issues for customer's custom
sessions report writing
o Complete database building and testing o Provides test plan template
o Define reporting needs: o Consult on user and technical support policies and
- Develop all custom reports procedures
- Ongoing report maintenance o Consult on development of user training plan
o Develop user support procedures
o Develop technical support procedures
o Perform process, policy and procedure definition
o Develop user training
- ---------------------------------------------------------------------------------------------------------------------------------
</Table>
PHASE 5 - PROCESS AND PRODUCT TEST
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ---------------------------------------------------------------------------------------------------------------------------------
o Conduct initial stress testing, record response times o Assist with test bulk load of patient demographics (if
and error messages, repeat stress testing (as required)
needed) o Remote assistance with application testing and issue
- Verify functionality of PHS components, resolution
features, and communications o Remote quality assurance review of database
(connectivity)
- Load test system o Remote assistance with system feature, function, and
o Test workflow procedures stress testing
o Test technical procedures and processes
o Test scheduling procedures for accuracy
o Assist in the execution of project plan tasks
o Assist in the management of the project plan
o Identify and resolve process and procedural issues
o Test user support procedures
o Conduct application, device and performance testing
- ---------------------------------------------------------------------------------------------------------------------------------
</Table>
PHASE 6 - USER TRAINING AND PRODUCTIVE USE PLANNING
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ---------------------------------------------------------------------------------------------------------------------------------
o Assist in the execution of project plan tasks o Assistance with verification of latest software
o Assist in the management of the project plan o Review of technical downtime procedures
o Identify and resolve process and procedural issues o Provide Productive Use Project Plan template
o Execute user training o Assistance with verification of operational training and
o Develop Productive use plan and identify key people productive use environments
for Productive use support o Review PHS pre-productive use check list with customer
o Set up and verify operational productive use o Review final preparation of productive use plan: resources,
environments interface activation, parallel and future loading of
appointments
- ---------------------------------------------------------------------------------------------------------------------------------
</Table>
70
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PHASE 7 - PRODUCTIVE USE AND TRANSITION TO SUPPORT
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ---------------------------------------------------------------------------------------------------------------------------------
o Assist in the execution of project plan tasks o Provide Pre-productive use checklist
o Assist in the management of the project plan o Assistance with removal of test patient data as needed
o Identify and resolve process and procedural issues o Monitor final bulk load of patient demographics (if
o Prepare for first productive use applicable)
o Remove test patient data, perform final bulk load o Provide on site and remote productive use support
of patient demographics, enter future appointments o Structured transition to support
o Complete parallel operations o Provide Post Live Audit
o Complete initial first productive use event
o Evaluate project
o Transition from Implementation Services to Customer
Support Services
- ---------------------------------------------------------------------------------------------------------------------------------
</Table>
71
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
ENTERPRISE TECHNICAL PROJECT MANAGER
SERVICE DEFINITION
SCOPE
The Enterprise Technical Project Manager (ETPM) is committed to providing a
technical focal point for the customer. This role requires a broad set of skills
that include both detailed technical knowledge and experience in project
management. The ETPM will provide the overall technical vision necessary to
bring multiple products together in a complex implementation environment.
In those implementations that include the multiple product solutions, the ETPM
will provide the integration knowledge necessary to provide for data flow from
multiple feeder systems into the repository, as well as data flow back into
these systems from the repository. The ETPM will also be responsible for
understanding future McKesson product direction and will provide integration
planning accordingly.
Generally, the ETPM will work closely with product-specific Technical Project
Managers (TPM) and Technical Advisors (TA) to make certain that all
cross-product issues are identified and resolved during the implementation
cycle. Individual project plans will usually be the responsibility of each
product specific TPM or TA, but it will be the overall responsibility of the
ETPM to review and modify these plans to include enterprise considerations.
The ETPM service is not meant to be a substitute for the Enterprise Project
Manager (EPM) role, or for other roles related to the implementation of hardware
and software, such as the Technical Advisor or Remote System Administrator.
The ETPM service will consist of 1850 hours of consultation time. The service
will be billed on a fixed fee basis, with the assumption that all hours will be
expended within forty-eight (48) months of contract execution. It is not
intended that ETPM service hours be transferable to other service areas.
SERVICES AND DELIVERABLES
PROJECT MANAGEMENT:
o Assist in the development of the technical project plan (required timing of
product implementations, product upgrades, product add-ons, facility
merges, etc.)
o Maintain a current list of all outstanding technical issues and manage the
resolution of these issues
o Coordinate technical project activity between McKesson and hospital
technical personnel
o Conduct periodic conference calls to identify and resolve outstanding
technical issues
o Provide consistent and timely communication to McKesson and hospital
project managers
TECHNICAL SERVICES:
o Identify, communicate and manage the resolution of specific integration
requirements between all applicable systems
o Provide a detailed knowledge of current McKesson product functionality and
an understanding of future product direction
o Assist in release level management between McKesson and outside vendor
products
o Assist in evaluating and planning possible data conversions and/or data
backloads
o Assist in planning and implementing new interfaces and upgrading existing
interfaces - ADT, schedules, charges, orders, and results
o Assist in determining milestone dependencies of product components and the
optimal order of implementation (e.g. interface engine requirements
complete prior to product interface testing begins)
o Make recommendations for hospital workstation planning
SUPPORT:
o Provide remote and on-site escalation path for application technical issues
o Provide off-hour and on-site coverage, if requested, during support of key
milestones
72
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON(WP) PHYSICIAN PORTAL
SERVICEPATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge and characteristics of Customer's
personnel required to start a ServicePath and implement the Horizon(WP)
Physician Portal.
<Table>
<Caption>
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
- ----------------------------------------------------------------------------------------------------------------------------------
Project o Provides high-level business direction for o Excellent communication and interpersonal skills
Sponsor the project o Power and ability to make decisions
o Resolves conflict over policy and project o Positive attitude
goals and objectives of the Hospital team o Strong departmental relationships
o Provides and approves initial funding and
resources for the project
o Approves participation of members on the
project team
o Evaluates the project at various points to
ensure that good quality management
practices are being followed
- ----------------------------------------------------------------------------------------------------------------------------------
Project o Previous Project Management experience o Excellent communication and interpersonal skills
Manager o Ability to grasp technical o Ability to commit 100% to project
information quickly o Strong organizational skills
o Strong departmental relationships o Positive attitude
o Power and ability to make decisions
o Knowledge of hospital policies and procedures
o Able to make decisions
o Knowledgeable about training techniques
and strategies
o Ability to manage logistics
o Detail and results oriented
- ----------------------------------------------------------------------------------------------------------------------------------
System/ o Project management skills, o Excellent communication skills
Network principles and practices o Ability to commit time to project
Administrator o Perform all day-to-day activities o Respect of hospital departments and staff
such as system(s) backups. Monitoring UNIX o Positive attitude
error logs, interfaces and connectivity issues
o Knowledge of operations and system management
o Manages technical team, including:
System, Network and Interface Administrators
o NT/UNIX utilities and commands and
system administration background a plus
o Networks and TCP/IP protocols expertise
a plus
o Web knowledge a plus
o Knowledge of performing backup and
disaster recovery for database(s)
o Oracle 8.0 knowledge
- ----------------------------------------------------------------------------------------------------------------------------------
</Table>
73
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
<Table>
<Caption>
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
- -----------------------------------------------------------------------------------------------------------------------------
Portal o Strong departmental relationships o Excellent communication skills
Physician o Ability to get buy-in from Physicians o Ability to commit 50% of time to the project
Advocate(s) o Ability to train others o Respect of hospital departments and staff
o Ability to grasp web language o Positive attitude
and information
- -----------------------------------------------------------------------------------------------------------------------------
Site Trainers o Ability to train others o Excellent communication skills
effectively o Ability to commit 50% of time to the
o Able to make decisions project
o Ability to manage logistics o Strong organizational and planning
o Ability to grasp technical skills
information o Positive attitude
o Strong departmental relationships
o Working knowledge of all hospital
computer systems
- -----------------------------------------------------------------------------------------------------------------------------
</Table>
74
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
THE MCKESSON PROFILE
The following table lists the skills/knowledge and characteristics of McKesson's
personnel required to start a ServicePath and implement the Horizon(WP)
Physician Portal. Fewer resources may be required for the implementation based
on the skill level of the individual(s) assigned to the project.
<Table>
<Caption>
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
- -------------------------------------------------------------------------------------------------------------------------------
Project o Previous Project Management experience o Excellent communication and interpersonal skills
Manager o Ability to quickly grasp technical o Strong organizational skills
information quickly o Positive attitude
o Strong departmental relationships
o Power and ability to make decisions
o Knowledge of hospital policies and
procedures
o Able to make decisions
o Ability to manage logistics
o Detail and results oriented
o Facilitate, schedule, assess,
coordinate, and arrange issues and
activities that relate to Site planning
and Immersion process
- -------------------------------------------------------------------------------------------------------------------------------
Site Plan o Portal Foundation expertise o Excellent communication skills
Consultants o Subject Matter enablers o Respect of hospital departments and staff
'Subject Matter expertise o Positive attitude
Experts' o Able to make decisions
o Detail and results oriented
- -------------------------------------------------------------------------------------------------------------------------------
Installation o Software knowledge o Excellent communication skills
Technician o Hardware knowledge o Strong organizational and planning skills
'TECHNICAL o Network knowledge o Positive attitude
Advisor'
- -------------------------------------------------------------------------------------------------------------------------------
Portal Engineer o Proficient with all software o Excellent communication skills
'Technical related to Portal Foundation o Strong organizational and planning skills
Project o Knowledgeable with hardware platforms o Positive attitude
Manager' o Knowledgeable on McKesson products o Excellent time management skills
and 3rd party products
- -------------------------------------------------------------------------------------------------------------------------------
</Table>
75
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------------------------------------------
o Establish resources according to Certification o Establish McKesson Horizon(WP) Physician Portal
Checklist Form and Technical Information Checklist Project team
for Horizon(WP) Physician Portal Implementation
- ------------------------------------------------------------------------------------------------------------------------------
o Manage the implementation project by o Provide project management activities related to:
following the project plan and - Facilitation and coordination of McKesson
post-implementation evaluations business unit activities
- Provide single point of contact/escalation for
all Horizon(WP) Physician Portal related issues
- Conference calls to address project plan time line,
issue management, problem resolution, and other
issues that may impact the success of the
project
- ------------------------------------------------------------------------------------------------------------------------------
o Attend and actively participate in the Portal Distance o Deliver Portal Distance Learning education
Learning Customer education
- ------------------------------------------------------------------------------------------------------------------------------
o Actively participate in the planning and analysis o Conduct site planning workshop and project
activities activities
- ------------------------------------------------------------------------------------------------------------------------------
o Coordinate hardware installation o Assist with technical environment setup
- ------------------------------------------------------------------------------------------------------------------------------
o Execute implementation tasks and activities o Execute McKesson implementation tasks and
outlined in the project plan (including creating user activities
training and test plans, specific to customer's site)
- ------------------------------------------------------------------------------------------------------------------------------
o Define internal support roll-out plan o Review internal support roll-out plan
- ------------------------------------------------------------------------------------------------------------------------------
o Prepare and roll-out system for Live Date o Provide ten (10) days of remote assistance prior to formal
o Position organization for transition to support transition to McKesson support
- ------------------------------------------------------------------------------------------------------------------------------
</Table>
76
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON ADMINRX
SERVICEPATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of personnel required to start a
ServicePath and implement Horizon AdminRx.
<Table>
<Caption>
PERSONNEL SKILLS/KNOWLEDGE
- ------------------------------------------------------------------------------------------------------------------
Product Team Leader o Knowledge of PCs, MS Windows, Visio and MS Project
o Knowledge of current practice and procedures
o Knowledge of current Pharmacy Order Entry System
o Knowledge of Horizon AdminRx functionality
- ------------------------------------------------------------------------------------------------------------------
Flowsheet Builder Expert o Knowledge of PCs and MS Windows
o Experience with Horizon Clinical Documentation tools and flowsheet builder
- ------------------------------------------------------------------------------------------------------------------
Pharmacy Coordinator o Knowledge of PCs and MS Windows
o Strong leadership skills
o Excellent communication and organizational skills
o Knowledge of current practice and procedures
o In-depth knowledge of pharmacy order entry system
o Knowledge of Horizon Clinical Documentation functionality
- ------------------------------------------------------------------------------------------------------------------
Barcode Expert o PCs and MS Windows Navigation Skills
o Knowledge of Pharmacy Department Procurement and Inventory Control
- ------------------------------------------------------------------------------------------------------------------
Database Administrator o Knowledge of relational database and queries
o Database administration and operations expertise
o Product knowledge
o Product management principles and practices
- ------------------------------------------------------------------------------------------------------------------
System Administrator o UNIX utilities and commands and system administration
o Database administration and operations expertise
o Project management skills, principles and practices
o Knowledge of operations and system management
o Knowledge of relational database and queries
- ------------------------------------------------------------------------------------------------------------------
Network Administrator o Networks and TCP/IP protocols expertise
- ------------------------------------------------------------------------------------------------------------------
Interface Administrator(s) o Knowledge of customer current systems
o Skilled in interface development, communication setup and testing
- ------------------------------------------------------------------------------------------------------------------
</Table>
77
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------------------------------
o Actively participate in the Horizon AdminRX site o Establish McKesson Horizon AdminRx project team
assessment and all planning and analysis meetings o Provide project coordination related to:
and activities - Facilitation and coordination of McKesson
o Establish resources according to listed Customer cross-functional and integration activities
Profile for Horizon AdminRx - Provide 'single point of contact' for product
o Manage the implementation project through specific implementation issues
deployment roll out completion - Coordinate routine conference calls to address
o Develop project plan with assistance from status, problem resolution and other issues
McKesson affecting the success of the project
o Develop overall training plan o Conduct:
o Identify user support needs - Kick-off call
o Define interface requirements - Site assessment
- Planning and analysis assistance
- On-site planning meeting
- ------------------------------------------------------------------------------------------------------------------
o Perform technical environment installation and o Consult on the technical environment setup for
setup Horizon AdminRx
o Assist McKesson with the installation of Horizon o Assist in the performance of Horizon AdminRx
AdminRx software components software installation
o Assist McKesson resources in the implementation o Implement contracted for interfaces
of interfaces o Verify AdminRx components and communications
o Installation and test bar code packaging o Assist installation of bar code packaging
equipment equipment
o Installation and test bar code reader devices o Consult on installation and testing bar code
o Installation and test handheld devices readers
o Consult on installation and testing handheld devices
- ------------------------------------------------------------------------------------------------------------------
o Prerequisite - (Nursing resource) Attend Clinical o Deliver AdminRx education at a McKesson facility
Documentation Education
o Prerequisite - (Flowsheet Builder resource)
Attend Flowsheet Builder Customer Education
o Attend and actively participate in the Horizon
AdminRx Customer Education
- ------------------------------------------------------------------------------------------------------------------
o Execute implementation tasks and activities o Consult in the execution of implementation tasks
outlined in the project plan and activities outlined in the project plan for
o Perform data gathering activities McKesson
o Complete database building o Consult on data gathering and database building
o Define reporting needs issues
o Develop user support policies and procedures o Provide sample policies and procedures
o Develop technical support procedures o Consult on user and technical support policies
o Perform process, policy and procedure definition and procedures
o Develop user training plan and tools o Provide training plan template and consult on
o Develop test plan development of site specific user training plan
o Provide testing guidelines
- ------------------------------------------------------------------------------------------------------------------
o Develop site specific application test plans o Provide generic testing guidelines and
o Perform application, device and performance consult on the development of site specific test
testing plan
o Perform interface testing o Assist with application testing preparation
and issue resolution
- ------------------------------------------------------------------------------------------------------------------
</Table>
78
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------------------------------
o Develop Training Guide o Provide Training Guide samples
o Perform Train-the-trainer o Consult on issues relative to user training
o Perform user training o Conduct audit to determine readiness of site
o Develop disaster recovery plans to go into Live Date
o Develop Live Date Plan in conjunction with o Assist in the development of Live Date Plan
McKesson
o Provide staffing to support Live Date based upon
plan
- ------------------------------------------------------------------------------------------------------------------
o Execute full productive use plan o Provide Live Date support per contract
o Evaluate project o Project evaluation
o Transition to support o Structured transition to support
- ------------------------------------------------------------------------------------------------------------------
</Table>
79
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON CARE ALERTS "TURN-KEY"
SERVICEPATH
SERVICEPATH PREREQUISITES
In order to ensure a successful and timely implementation of Horizon Care Alerts
utilizing "Turn-key" methodology the following items are required:
1. McKesson value added network (CareBridge) is installed and operational
2. Customer is live on v6.8.3 or higher of Horizon Clinicals with one
clinical module live and in production
SERVICEPATH SCOPE
The Horizon Care Alerts "Turn-key" ServicePath is designed to deliver a
production ready, Horizon Care Alerts, solution to the customer for validation
and placement in their live environment. The customer selects 3 rules from a
list of 10 rules templates, which comprise the Horizon Care Alerts "starter set"
for implementation.
SERVICEPATH LENGTH
The Horizon Care Alerts "Turn-key" ServicePath is an 8-week project, which
requires minimal customer involvement.
SERVICEPATH GOALS
The Horizon Care Alerts "Turn-key" ServicePath is designed to:
1. Minimize client effort, time commitment and impact on other IS projects
2. Place key decision support tools into production quickly
3. Leverage McKesson expertise in rules creation using Arden syntax
80
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of Customer's personnel required
to start a ServicePath and implement Horizon Care Alerts Turn-Key".
<Table>
<Caption>
PERSONNEL SKILLS/KNOWLEDGE
- ------------------------------------------------------------------------------------------------------------------
Horizon Care Alerts Project o Strong negotiation and communication skills
Manager o Proven project management skills
- ------------------------------------------------------------------------------------------------------------------
Database Administrator o Oracle SQL system administration and operations expertise
o ISQL scripting skills
- ------------------------------------------------------------------------------------------------------------------
Application Team Leader o Knowledge of core, downstream and Horizon systems
o Supervisory qualifications
- ------------------------------------------------------------------------------------------------------------------
</Table>
EDUCATION
The following table defines the Horizon Care Alerts education deliverables
provided during the ServicePath Customer education phase at a McKesson facility.
NOTE: this is not an initial requirement for the "Turn-Key" solution. Once the
initial implementation is complete it is recommended that the customer take this
education before writing his or her own additional rules.
<Table>
<Caption>
DELIVERABLES FOCUS/GOALS LENGTH ATTENDEES BY PROFILE
- ------------------------------------------------------------------------------------------------------------------
Horizon Care Alerts o Product features 3 days o 1 Horizon Care Alerts Project Manager
(HCA100) o Application functionality and McKesson o 1 Care Alerts Application Team Leader
usage Application security Facility
o Overview Arden syntax 8 Attendees
- ------------------------------------------------------------------------------------------------------------------
</Table>
81
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------------------------------
o Establish resources according to listed Customer o Establish McKesson Horizon Care Alerts project
Profile for Horizon Care Alerts team
- ------------------------------------------------------------------------------------------------------------------
o Work with McKesson in managing the o Manage the implementation project through
implementation project through post-implementation post-implementation evaluations.
evaluations o Provide project management activities related to:
- Facilitation and coordination of McKesson
cross-business unit activities and integration
- Provide a single point of contact/escalation
for McKesson issues
- Routine conference calls to address status,
problem resolution and other issues
impacting the success of the project
- ------------------------------------------------------------------------------------------------------------------
o Actively participate in the Horizon Care Alerts o Conduct Horizon Care Alerts Site Assessment and
Site Assessment and all Planning and Analysis Planning and Analysis education and project activities
meeting and activities (Remote conference call.)
- ------------------------------------------------------------------------------------------------------------------
o Execute Customer implementation tasks and o Execute implementation tasks and activities
activities outlined in the project plan outlined in the project plan for McKesson
- ------------------------------------------------------------------------------------------------------------------
o Assist with the technical environment setup for o Coordinate hardware installation and
Horizon Care Alerts perform the technical environment setup
o Stage server and load software - remotely
- ------------------------------------------------------------------------------------------------------------------
o Customer selects three (3) rules from Horizon o McKesson will customize specific items within
Care Alerts starter-set templates templates only (e.g. test type, drug name,
thresholds, etc.)
- ------------------------------------------------------------------------------------------------------------------
o Attend and actively participate in the on-site o Perform the on-site training to include an
training for the initial three (3) rules understanding of hardware maintenance and the
maintenance and use of the initial three (3) rules.
- ------------------------------------------------------------------------------------------------------------------
o Attend and actively participate in the Horizon o Deliver Horizon Care Alerts education at a
Care Alerts Customer Education sponsored at a McKesson facility
McKesson designated facility (Optional - Generally
post Turn-Key" live.)
- ------------------------------------------------------------------------------------------------------------------
o Perform application, device and performance o Provide testing templates and assist
testing with test preparation and issue resolution
o Validate that rules work as designed
- ------------------------------------------------------------------------------------------------------------------
o Perform process and policy and procedure o Educate on and assist with process definition
definition and implement prior to project
completion
- ------------------------------------------------------------------------------------------------------------------
o Perform user training o Provide training plan template and training exercises
o Train IT staff on what was installed
- ------------------------------------------------------------------------------------------------------------------
o Customer moves first three (3) pilot rules into o Provide assistance as needed to verify that the
production (defined as hospital staff reacting to rules are in place
clinical information of alerts)
- ------------------------------------------------------------------------------------------------------------------
o Provide support resources for Live Date o Provide three (3) days of remote support for Live Date
for clinicians and office staff
- ------------------------------------------------------------------------------------------------------------------
o Position organization for transition to support o Organize and conduct the transition to support
- ------------------------------------------------------------------------------------------------------------------
o Provide Post Live Feedback o Perform Post Live Assessment (Remote dial-in access.)
- ------------------------------------------------------------------------------------------------------------------
</Table>
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON CARE RECORD - STANDALONE
SERVICEPATH
SERVICEPATH PREREQUISITES:
In order to ensure a successful and timely implementation of Horizon Care
Record, the following items are required prior to the start of Care Record
implementation activity:
1. McKesson Value Added Network (VAN) is installed and operational
2. Care Record hardware is on-site, properly staged, connected to LAN,
and is operational
3. Core HIS system is "live"
4. No major product upgrades are planned during the Care Record
implementation cycle
During the Horizon Care Record implementation, the Customer must ensure the
availability of on-site resources to assist McKesson personnel in the
implementation process. These resources include:
1. Horizon Care Record project manager
2. Interface personnel
3. Oracle Database administrator
4. UNIX administrator
5. Application knowledgeable personnel
6. Interface Engine (i.e. Pathways Interface Manager) for multi-facility
implementations
SERVICEPATH SCOPE
The Horizon Care Record (standalone) ServicePath includes McKesson
implementation services for three (3) feeds into the clinical data repository.
The base Horizon Care Record ServicePath timeline also includes implementation
services and assistance for one (1) viewer into the Horizon Care Record clinical
data repository. Note: The Horizon Care Record implementation timeline is
directly related to the number of feeds into the repository and the availability
of resources.
NOTE: Interface services, other than CareLink services, required to feed data
into the Horizon Care Record database are beyond the scope of this ServicePath.
Consulting on the setup, testing and validation of these inbound feeds to the
Horizon Care Record is an additional service offering.
SERVICEPATH LENGTH:
The overall length of the Horizon Care Record (stand-alone) ServicePath is 16 to
20 weeks from the initial planning sessions through the productive use phase of
the selected viewer at the identified Pilot Site(s). This period of time may
vary due to the complexity of the environment, other implementation activities,
or Customer resource constraints.
83
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
THE CUSTOMER PROFILE
THE FOLLOWING TABLE LISTS THE SKILLS/KNOWLEDGE OF CUSTOMER'S PERSONNEL
REQUIRED TO START A SERVICEPATH AND IMPLEMENT THE HORIZON CARE RECORD.
<Table>
<Caption>
PERSONNEL SKILLS AND KNOWLEDGE
- ---------------------------------------------------------------------------------------------------------------
Horizon Care Record Project o Strong negotiation and communication skills
Manager o Proven project management skills
- ---------------------------------------------------------------------------------------------------------------
Database Administrator o Oracle(R) system administration and operations expertise
o Attended PL/SQL scripting skills
o Attended Enterprise DBA, Architecture and Administration
- ---------------------------------------------------------------------------------------------------------------
Application Team Leader o Knowledge of core, downstream, and Pathways systems
o Supervisory qualifications
- ---------------------------------------------------------------------------------------------------------------
Interface Engineer o Attended Pathways Interface Manager education
o Basic UNIX utilities/commands and system management skills
o Familiar with Health Level 7 (HL7)
- ---------------------------------------------------------------------------------------------------------------
UNIX System Administrator o UNIX system administration and operations expertise
- ---------------------------------------------------------------------------------------------------------------
</Table>
Note: Delays in implementation will be caused by insufficient resource
allocation.
84
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
<Table>
<Caption>
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------
o Establish resources according to listed o Establish McKesson Horizon Care
Customer Profile for Horizon Care Record Record project team
- ------------------------------------------------------------------------------------------
o Manage the implementation project o Provide project management activities
through post-implementation evaluations related to:
- Facilitation and coordination of
McKesson cross-business unit
activities and integration
- Provide a single point of
contact/escalation for McKesson
issues
- Routine conference calls to
address status, problem
resolution, and other issues
impacting the success of the
project
- ------------------------------------------------------------------------------------------
o Actively participate in the Horizon Care o Conduct Horizon Care Record Site
Record Site Assessment(s) and all Assessment(s) and Planning and
Planning and Analysis meeting and Analysis education and project
activities activities
- ------------------------------------------------------------------------------------------
o Coordinate hardware installation and o Verify hardware configuration and
perform the technical environment setup capacity
o Assist with the technical environment
setup for Horizon Care Record
o Installation of Web components
o Ensure connectivity
o Review on-going system maintenance
requirements
- ------------------------------------------------------------------------------------------
o Attend and actively participate in the o Deliver Horizon Care Record education
Horizon Care Record Customer Education at a McKesson facility
o Delivered Horizon Care Record
Education via distance learning
- ------------------------------------------------------------------------------------------
o Execute implementation tasks and o Execute implementation tasks and
activities outlined in the project plan activities outlined in the project
plan for McKesson
o Perform gap analysis for clinical
data feeds into the Horizon Care
Record, analyze differences, setup
interfaces as appropriate
- ------------------------------------------------------------------------------------------
o Perform application, device, and o Provide testing templates and assist
performance testing with test preparation and issue
resolution
- ------------------------------------------------------------------------------------------
o Perform support resources for Live Date o Assist in the development of training
materials
o Provide support for Live Date for
clinicians and office staff
- ------------------------------------------------------------------------------------------
o Position organization for transition to o Organize and participate in the
support transition to support process
- ------------------------------------------------------------------------------------------
</Table>
85
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON EXPERT DOCUMENTATION
SERVICEPATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of personnel required to start a
ServicePath and implement Horizon Expert Documentation.
<Table>
<Caption>
PERSONNEL SKILLS AND KNOWLEDGE
- ------------------------------------------------------------------------------------------------------------------
Product Team Leader o Knowledge of PCs, MS-Windows, Visio and Microsoft Project
o Project management skills, principles and practices
o Clinical/nursing background
o Strong organizational, communication and interpersonal skills
o Negotiating skills
o System implementation experience
o Acceptance by colleagues
o Knowledge of departments and organization
o Able to understand technical information and its relationship to project
o Knowledge of professional issues impacting automated patient records
o Decision making authority
- ------------------------------------------------------------------------------------------------------------------
Expert Documentation o Knowledge of PCs and MS-Windows
Coordinator(s) o Clinical/nursing background
o Strong communication and interpersonal skills
o System implementation experience
o Knowledge of organization and department
o Strong problem solving skills
o Knowledge of current workflow and documentation
o Responsible for design, build and test
- ------------------------------------------------------------------------------------------------------------------
Expert Documentation o Knowledge of PCs and MS-Windows
Product Expert(s) o Clinical background
o Acceptance by colleagues and physicians
o Strong communication and interpersonal skills
o System implementation experience
o Ability to learn technical concepts
o Detail and results oriented
o Ability to train others effectively
o Provides input to Coordinator on product usage, new procedures
- ------------------------------------------------------------------------------------------------------------------
Physician Leader o Knowledge of PCs and MS-Windows
o Certification and physician licensure
o Insure communication flow between Physicians and Expert Documentation Project
Team
o Review screens/reports with Physicians on an on-going basis
o Strong communications and interpersonal skills
o Ability to functions as a change agent
o Willingness to influence and motivate physicians
- ------------------------------------------------------------------------------------------------------------------
Education Coordinator o Knowledge of PCs and MS-Windows
o Skilled in Instructional Design
o Skilled in training delivery
o Ability to disseminate knowledge about the Horizon Clinical system to all
users in the organization
- ------------------------------------------------------------------------------------------------------------------
</Table>
86
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
<Table>
<Caption>
PERSONNEL SKILLS AND KNOWLEDGE
- ------------------------------------------------------------------------------------------------------------------
Database Administrator o Knowledge of PCs and MS-Windows, UNIX, Oracle
o Knowledge of relational database and queries
o Database administration and operations expertise
o Troubleshooting and problem solving skills
o Product knowledge
o Product management principles and practices
- ------------------------------------------------------------------------------------------------------------------
System Administrator o Knowledge of PCs and MS-Windows, UNIX
o Project management skills, principles and practices
o Knowledge of operations and system management
o Manages technical team, including: System, Network and Interface
Administrators
o UNIX utilities and commands and system administration
- ------------------------------------------------------------------------------------------------------------------
Network Administrator o Networks and TCP/IP protocols expertise
o Understanding of network, infrastructure and hardware
o Troubleshooting and problem solving skills
o Knowledge of wireless access technology
- ------------------------------------------------------------------------------------------------------------------
Interface Administrator o Knowledge of customer current systems
o Skilled in interface development, communication setup and testing
o Knowledge of HL7 interface standards
- ------------------------------------------------------------------------------------------------------------------
</Table>
87
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables
CUSTOMER RESPONSIBILITIES McKESSON RESPONSIBILITIES AND DELIVERABLES
- -----------------------------------------------------------------------------------------------------------------------------------
- - Actively participate in the Horizon Clinical site - Coordinate activities of McKesson Horizon Clinical
assessment and all planning and assessment meetings project team
and activities - Provide project coordination related to:
- - Staff project resources according to listed Customer - Facilitation and coordination of McKesson cross-
Profiles for Horizon Expert Documentation functional and integration activities
- - Actively participate in and prepare for discussions - Provide 'single point of contact' for product specific
related to current and future workflow implementation issues
- - Execute implementation tasks and activities outlined in - Coordinate routine conference calls to address
the project plan status, problem resolution and other issues
- - Define interface requirements affecting the success of the project
- - Manage the implementation project through deployment - Conduct:
roll out completion - Project planning and assessment meetings
- - Develop project plan with assistance from McKesson - Project kickoff meeting
- Planning and analysis assistance
- Establish hardware, software and device infrastructure
for Horizon Clinical products
- -----------------------------------------------------------------------------------------------------------------------------------
- - Execute implementation tasks and activities outlined in - Conduct post application and build education review
the project plan and future state workflow discussion
- - Perform data gathering activities - Consult on the execution of implementation tasks and
- - Define reporting needs activities outlined in the project plan for McKesson
- - Perform process, policy and procedure definition - Consult on data gathering and database building issues
- - Design user training plan - Assist in implementing purchased interfaces
- - Identify user support needs - Consult on user and technical support policies and
procedures
- Provide training plan template and consult on
development of site specific user training plan
- -----------------------------------------------------------------------------------------------------------------------------------
- - Execute implementation tasks and activities outlined in - Install and verify Horizon Clinical components and
the project plan communications
- - Perform technical environment installation and setup - Consult on the execution of implementation tasks and
- - Assist McKesson with the installation of Horizon activities outlined in the project plan for McKesson
Clinical software components - Conduct post application build assessment and
- - Complete database building reports review
- - Develop user support procedures - Consult on user and technical support policies and
- - Develop user training plan and tools procedures
- - Develop technical support procedures
- - Develop disaster recovery plans
- -----------------------------------------------------------------------------------------------------------------------------------
- - Execute implementation tasks and activities outlined in - Provide generic test plan and consult on the
the project plan development of site specific test plan
- - Develop site specific application test plans - Consult on the execution of implementation tasks and
- - Perform application, device and performance testing activities outlined in the project plan for McKesson
- - Perform interface testing - Assist with application testing preparation and issue
resolution
- Support execution of client test plans and integration
- -----------------------------------------------------------------------------------------------------------------------------------
88
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
- -----------------------------------------------------------------------------------------------------------------------------------
with other products
- - Execute implementation tasks and activities outlined in - Deliver Horizon Clinical education at a McKesson
the project plan facility
- - Attend and actively participate in the Horizon Clinical - Deliver integration education at customer site -
Customer Education optional
- - Perform user training - Consult on the execution of implementation tasks and
- - Develop Productive Use plan in conjunction with activities outlined in the project plan for McKesson
McKesson - Consult on issues relative to user training
- - Provide staffing to support Productive Use based upon - Conduct audit to determine readiness of site to go into
plan Productive Use
- Provide Productive Use plan template and consult on
plan
- -----------------------------------------------------------------------------------------------------------------------------------
- - Execute implementation tasks and activities outlined in - Consult on the execution of implementation tasks and
the project plan activities outlined in the project plan for McKesson
- - Full Productive Use - Validate completion of test plans, build activities and
- - Project evaluation readiness for productive use
- - Transition to support - Provide productive use support
- Project evaluation
- Structured transition to support
- Post productive use product assessment
- -----------------------------------------------------------------------------------------------------------------------------------
89
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON ORDER MANAGEMENT
SERVICEPATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of personnel required to start a
ServicePath and implement Horizon Order Management (Orders).
- ------------------------------------------------------------------------------------------------------------------
PERSONNEL SKILLS/KNOWLEDGE
- ------------------------------------------------------------------------------------------------------------------
Horizon Order Management - Knowledge of PCs, MS-Windows and MS Project
Product Team Leader - Project management skills, principles and practices
- Clinical/nursing background
- Strong communication and interpersonal skills
- System implementation experience
- Acceptance by colleagues
- Departmental/organizational knowledge
- Able to understand technical information and its relationship to project
- Knowledge of professional issues impacting automated patient records
- Decision making authority
- ------------------------------------------------------------------------------------------------------------------
Orders Product Coordinator(s) - Knowledge of PCs and MS-Windows
- Clinical/nursing/ancillary background
- Strong communication and interpersonal skills
- Knowledge of hospital operations and interdepartmental procedures and functions
- Coordinates project activities
- System implementation experience
- Knowledge of organization and department
- Strong problem solving skills
- Knowledge of current workflow and documentation
- Responsible for design, build and test
- ------------------------------------------------------------------------------------------------------------------
Orders Product Expert - Knowledge of PCs and MS-Windows
- Clinical background
- Knowledge of current orders system and hospital procedures/policies
- Strong communication and interpersonal skills
- System implementation experience
- Strong problem solving skills
- Acceptance by colleagues and physicians
- Ability to learn technical concepts
- Detail and results oriented
- Ability to train others effectively
- Provides input to Coordinator on product usage, new procedures
- ------------------------------------------------------------------------------------------------------------------
Physician Leader - Knowledge of PCs and MS-Windows
- Certification and physician licensure
- Insure communication flow between Physicians and Expert Documentation Project
Team
- Review screens/reports with Physicians on an on-going basis
- Strong communications and interpersonal skills
- Ability to functions as a change agent
- Willingness to influence and motivate physicians
- ------------------------------------------------------------------------------------------------------------------
90
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
- ------------------------------------------------------------------------------------------------------------------
PERSONNEL SKILLS/KNOWLEDGE
- ------------------------------------------------------------------------------------------------------------------
Education Coordinator - Knowledge of PCs and MS-Windows
- Skilled in Instructional Design
- Skilled in training delivery
- Ability to disseminate knowledge about the Horizon Order Management system to all
users in the organization
- ------------------------------------------------------------------------------------------------------------------
Database Administrator - Knowledge of PCs and MS-Windows, UNIX, Oracle
- Knowledge of relational database and queries
- Database administration and operations expertise
- Troubleshooting and problem solving skills
- Product knowledge
- Product management principles and practices
- Product knowledge
- ------------------------------------------------------------------------------------------------------------------
System Administrator - Knowledge of PCs and MS-Windows, UNIX utilities/commands and system
administration Project management skills, principles and practices
- Knowledge of operations and system management
- Knowledge of relational database and queries
- Manages technical team, including: System, Network and Interface Administrators
- Project management skills, principles and practices
- ------------------------------------------------------------------------------------------------------------------
Network Administrator - Networks and TCP/IP protocols expertise
- Understanding of network, infrastructure and hardware
- Troubleshooting and problem solving skills
- Knowledge of wireless access technology
- ------------------------------------------------------------------------------------------------------------------
Interface Administrator - Knowledge of customer current systems
- Skilled in interface development, communication setup and testing
- Knowledge of HL7 interface standards
- ------------------------------------------------------------------------------------------------------------------
91
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND McKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
- ------------------------------------------------------------------------------------------------------------------------------------
CUSTOMER RESPONSIBILITIES McKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------------------------------------------------
- - Actively participate in the Horizon Order Management - Coordinate activities of McKesson Horizon Clinical project
site assessment and all planning and analysis team
meetings and activities - Provide project coordination related to:
- - Establish resources according to listed Customer - Facilitation and coordination of McKesson cross-
Profile for Horizon Management functional and integration activities
- - Manage the implementation project through deployment - Provide 'single point of contact' for product specific
roll out completion implementation issues
- - Develop project plan with assistance from McKesson - Coordinate routine conference calls to address status,
- - Develop overall training plan problem resolution and other issues affecting the success
- - Identify user support needs of the project
- - Define interface requirements - Conduct:
- - Staff project resources according to listed Customer - Project planning and assessment meetings
Profiles for Horizon Order Management - Project kickoff meeting
- Planning and analysis assistance
- Establish hardware, software and device infrastructure for
Horizon Clinical products
- ------------------------------------------------------------------------------------------------------------------------------------
- - Execute implementation tasks and activities outlined in - Conduct post application and build education review and
the project plan future state workflow discussion
- - Perform data gathering activities - Consult on the execution of implementation tasks and
- - Define reporting needs activities outlined in the project plan for McKesson
- - Perform process, policy and procedure definition - Consult on data gathering and database building issues
- - Design user training plan - Assist in implementing purchased interfaces
- - Identify user support needs - Consult on user and technical support policies and
procedures
- Provide training plan template and consult on
development of site specific user training plan
- ------------------------------------------------------------------------------------------------------------------------------------
- - Execute implementation tasks and activities outlined in - Install and verify Horizon Clinical components and
the project plan communications
- - Perform technical environment installation and setup - Consult on the execution of implementation tasks and
- - Assist McKesson with the installation of Horizon activities outlined in the project plan for McKesson
Clinical software components - Conduct post application build assessment and reports
- - Complete database building review
- - Develop user support procedures - Consult on user and technical support policies and
- - Develop user training plan and tools procedures
- - Develop technical support procedures
- - Develop disaster recovery plans
- ------------------------------------------------------------------------------------------------------------------------------------
- - Execute implementation tasks and activities outlined in - Provide generic test plan and consult on the development
the project plan of site specific test plan
- - Develop site specific application test plans - Consult on the execution of implementation tasks and
- - Perform application, device and performance testing activities outlined in the project plan for McKesson
- - Perform interface testing - Assist with application testing preparation and issue
resolution
- Support execution of client test plans and integration with
other products
- ------------------------------------------------------------------------------------------------------------------------------------
92
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
- ------------------------------------------------------------------------------------------------------------------------------------
CUSTOMER RESPONSIBILITIES McKESSON RESPONSIBILITIES AND DELIVERABLES
- ------------------------------------------------------------------------------------------------------------------------------------
- - Execute implementation tasks and activities outlined in - Deliver Horizon Clinical education at a McKesson facility
the project plan - Deliver integration education at customer site - optional
- - Attend and actively participate in the Horizon Clinical - Consult on the execution of implementation tasks and
Customer Education activities outlined in the project plan for McKesson
- - Perform user training - Consult on issues relative to user training
- - Develop Productive Use plan in conjunction with - Conduct audit to determine readiness of site to go into
McKesson Productive Use
- - Provide staffing to support Productive Use based upon - Provide Productive Use plan template and consult on plan
plan
- ------------------------------------------------------------------------------------------------------------------------------------
- - Execute implementation tasks and activities outlined in - Consult on the execution of implementation tasks and
the project plan activities outlined in the project plan for McKesson
- - Full Productive Use - Validate completion of test plans, build activities and
- - Project evaluation readiness for productive use
- - Transition to support - Provide productive use support
- Project evaluation
- Structured transition to support
- Post productive use product assessment
- ------------------------------------------------------------------------------------------------------------------------------------
93
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON PATIENT FOLDER
SERVICE PATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of Customer's personnel required
to start a ServicePath and implement Horizon Patient Folder:
- -----------------------------------------------------------------------------------------------------------------------------------
PERSONNEL SKILLS/KNOWLEDGE
- -----------------------------------------------------------------------------------------------------------------------------------
Horizon Patient Folder Project - Ability to plan, manage, facilitate and/or execute tasks and resources required in
Manager order to complete a successful HPF implementation according to a mutually agreed
upon timeline
- Excellent organizational skills as well as written and verbal communication skills
- Responsible for tasks associated with specific product functionality related to the
area of expertise.
- Detailed understanding of all departments involved in the project
- PC and MS Windows skills
- -----------------------------------------------------------------------------------------------------------------------------------
Imaging Coordinator - Liaison needed from each department affected by implementation
- Detailed understanding of particular department's policies and procedures
- Strong communication, organizational, negotiation and interpersonal skills
- Acceptance by colleagues
- Possess good verbal and written communication skills
- PC and MS Windows skills
- -----------------------------------------------------------------------------------------------------------------------------------
Interface Administrator - Knowledgeable of host interfaces and ancillary feeds to new system
- Working knowledge of ADT standards
- Working knowledge of HL7 standards
- Ability to prioritize and perform work effectively according to established timelines
- Understands impact on individual departmental interfaces affected by implementation
- -----------------------------------------------------------------------------------------------------------------------------------
Network Administrator - Knowledge of client's networking infrastructure
- Understanding of client's in-house network standards
- Knowledge of site preparation requirements for Horizon Patient Folder system and
network
- Knowledge of TCP/IP protocols, Windows 2000, and Windows NT
- Ability to teach others
- Troubleshooting/problem solving skills
- -----------------------------------------------------------------------------------------------------------------------------------
System Administrator - Knowledge of relational databases and SQL queries
- Understanding of client's in-house security practices and standards
- Knowledge of trouble shooting practices and guidelines
- Knowledge of system maintenance, backups, upgrades, and interfaces
- PC and MS Windows skills
- Training on Microsoft SQL 2000 administration and Windows NT
- Understanding of Microsoft SQL 2000 Server and its administration
- Strong problem solving skills
- Thorough understanding of Client/Server systems
- Strong communication and interpersonal skills
- Organizational skills
- Negotiating skills
- Acceptance by colleagues
- Technical background
- System implementation experience
- -----------------------------------------------------------------------------------------------------------------------------------
94
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
- -----------------------------------------------------------------------------------------------------------------------------------
PERSONNEL SKILLS/KNOWLEDGE
- -----------------------------------------------------------------------------------------------------------------------------------
Database Administrator - Thorough knowledge of Microsoft SQL Server 2000
- Knowledge of data flow within the database
- Ability to analyze data integrity
- Knowledge of Query Analyzer and other Microsoft utilities
- Ability to perform maintenance on a database
- Advanced knowledge in writing and reading Transact-SQL scripts and stored
procedures
- -----------------------------------------------------------------------------------------------------------------------------------
95
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND McKESSON RESPONSIBILITIES
The following table lists the Customer and McKesson responsibilities with
implementation deliverables.
- -----------------------------------------------------------------------------------------------------------------------------------
CUSTOMER RESPONSIBILITIES McKESSON RESPONSIBILITIES AND DELIVERABLES
- -----------------------------------------------------------------------------------------------------------------------------------
- - Participate in the Horizon Patient Folder site - Assign McKesson Horizon Patient Folder project team
assessment and all planning, analysis, and data - Conduct the following:
gathering activities and meetings - Kickoff meeting
- - Assign resources according to the Horizon Patient - Site assessment
Folder Customer Profile Document - Planning and analysis sessions
- - Provide knowledgeable network technician to assist in - Develop project plan for overall implementation
the network assessment who: understands - Communicate site preparation requirements
environment, can provide a schematic of the network - Consult on hardware and technical environment setup
layout, access to the data center and communication requirements
closets as well as administrative privileges and - Along with Customer resources, generate Project Charter
passwords to respective networking devices document
- - Assist with development of project plan for
implementation
- - Sign off on Project Charter document
- - Begin site preparation activities:
- Develop Infrastructure Plan
- -----------------------------------------------------------------------------------------------------------------------------------
- - Order hardware - Perform Horizon Patient Folder software and component
- - Complete site preparation activities: installation/configuration:
- Install network drops, phone lines, electrical - MS-SQL database
connections and provide TCP/IP addresses and - Horizon Patient Folder Agents and Servers
domain structure information - Third party hardware (i.e. Scanner(s) and Jukebox)
- - Notify McKesson upon completion of site preparation - Horizon Patient Folder Workstations
activities - Verify functionality of all system modules and
- - Inventory hardware and provide a list of all inventory communications
received to project manager
- - Work with McKesson resources to install and
configure Horizon Patient Folder software and
additional hardware components (scanners,
jukeboxes, etc.)
- - Establish network connectivity to system components
and test
- - Implement backup solution
- -----------------------------------------------------------------------------------------------------------------------------------
- - Schedule education sessions for Horizon Patient - Provide training materials for Horizon Patient Folder
Folder training sessions
- - Attend and actively participate in the education - Conduct education sessions at McKesson facility
- - Attend required "Third Party" training as needed:
- MS-SQL 7.0 System Administration
- Operating System (desktop/server)
- Crystal Reports
- -----------------------------------------------------------------------------------------------------------------------------------
96
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
- -------------------------------------------------------------------------------------------------------------------------------
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- -------------------------------------------------------------------------------------------------------------------------------
- Execute Customer implementation tasks outlined in - Execute implementation tasks and activities outlined in
project plan the project plan
- Define new policies and procedures for all departments - Provide test plan template
involved in implementation - Consult on user and technical support policies and
- Develop user support procedures procedures
- Develop technical support procedures - Consult on development of user training plan
- Develop user training - Guide Customer project team through development of new
- Update departmental user documentation policies and procedures
- Complete build of master files - Review and test master file build
- Assist with interface integration - Review and test predefined workflow
- Conduct interface integration
- -------------------------------------------------------------------------------------------------------------------------------
- Assist in finalization and testing of interfaces, COLD - Finalize and test all interfaces, COLD files and workflow
and workflow - Assist in conducting system test and issue resolution
- Verify functionality of HPF components, features, and
communications (connectivity)
- Test technical procedures and processes
- Assist in the execution of project plan tasks
- Assist in the management of the project plan
- Identify and resolve process and procedural issues
- Test user support procedures
- Participate in System test
- Perform volume testing
- -------------------------------------------------------------------------------------------------------------------------------
- Schedule user training sessions - Provide training materials for Horizon Patient Folder
- Conduct training sessions for trainers training sessions
- Execute user training - Assist with verification of latest software
Develop Productive Use Plan and identify key people - Review of technical downtime procedures
for productive use support - Provide Productive Use Project Plan template
- Set up and verify operational productive use - Assist with verification of operational training and
environments productive use environments
Identify and resolve process and procedural issues - Review HPF pre-Productive Use Check List with Customer
- Participate in Pre-live Assessment - Review final preparation of Productive Use plan
- Conduct Pre-live Assessment
- -------------------------------------------------------------------------------------------------------------------------------
- Assist in production mode planning and procedures - Provide guidance to Customer on production planning and
- Verify security items procedures definition
- Identify and resolve process and procedural issues - Conduct go-live meeting at Customer site
- Prepare for first Productive Use - Initiate turnover to Customer Support
- Attend go-live onsite meeting - Provide on-site support during initial go-live
- Complete initial first Productive Use event - Conduct follow-up meeting with Customer to evaluate
- Evaluate project implementation results
- Transition from implementation services to support two - Structured transition to support two weeks go-live
weeks post go-live - Perform Post-live Assessment approximately three
- Participate in Post-live Assessment approximately months post go-live
three months post go-live
- -------------------------------------------------------------------------------------------------------------------------------
97
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON PATIENT FOLDER FOR AN ADD-ON
FACILITY SERVICEPATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of Customer's personnel required
to start a ServicePath and implement Horizon Patient Folder:
- -------------------------------------------------------------------------------------------------------------------------------
PERSONNEL SKILLS/KNOWLEDGE
- -------------------------------------------------------------------------------------------------------------------------------
Horizon Patient Folder - Ability to plan, manage, facilitate and/or execute tasks and resources required in
Manager order to complete a successful HPF implementation according to a mutually agreed
upon timeline
- Excellent organizational skills as well as written and verbal communication skills
- Responsible for tasks associated with specific product functionality related to the
area of expertise.
- Detailed understanding of all departments involved in the project
- PC and MS Windows skills
- -------------------------------------------------------------------------------------------------------------------------------
Imaging Coordinator - Liaison needed from each department affected by implementation
- Detailed understanding of department's policies and procedures
- Strong communication, organizational, negotiation and interpersonal skills
- Possess good verbal and written communication skills
- PC and MS Windows skills
- -------------------------------------------------------------------------------------------------------------------------------
Interface Administrator - Knowledgeable of host interfaces and ancillary feeds to new system
- Working knowledge of ADT standards
- Working knowledge of HL7 standards
- Ability to prioritize and perform work effectively according to established timelines
- Understands impact on individual departmental interfaces affected by implementation
- -------------------------------------------------------------------------------------------------------------------------------
Network Administrator - Knowledge of client's networking infrastructure
- Understanding of client's in-house network standards
- Comprehensive knowledge of the successful monitoring and maintenance of the
Horizon Patient Folder system and network
- Knowledge of TCP/IP protocols, Windows 2000, and Windows NT
- Ability to teach others
- Troubleshooting/problem solving skills
- -------------------------------------------------------------------------------------------------------------------------------
98
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
- ------------------------------------------------------------------------------------------------------------------
PERSONNEL SKILLS/KNOWLEDGE
- ------------------------------------------------------------------------------------------------------------------
System Administrator - Knowledge of relational databases and SQL queries
- Understanding of client's in-house security practices and standards
- Knowledge of trouble shooting practices and guidelines
- Knowledge of system maintenance, backups, upgrades, and interfaces
- Comprehensive knowledge of the successful monitoring and maintenance of the
Horizon Patient Folder system and network
- PC and MS Windows skills
- Training on Microsoft SQL 2000 administration and Windows NT
- Understanding of Microsoft SQL 2000 Server and it's administration
- Strong problem solving skills
- Thorough understanding of Client/Server systems
- Strong communication and interpersonal skills
- Organizational skills
- Negotiating skills
- Acceptance by colleagues
- Technical background
- System implementation experience
- ------------------------------------------------------------------------------------------------------------------
99
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
- -------------------------------------------------------------------------------------------------------------------------------
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- -------------------------------------------------------------------------------------------------------------------------------
- Participate in the Horizon Patient Folder site - Assign McKesson Horizon Patient Folder project team
assessment and all planning, analysis, and data - Conduct the following:
gathering activities and meetings - kickoff meeting
- Assign resources according to the Horizon Patient - site assessment
Folder Customer Profile Document - planning and analysis sessions
- Provide knowledgeable network technician to assist in - Develop project plan for overall implementation
the network assessment who: understands - Communicate site preparation requirements
environment, can provide a schematic of the network - Consult on hardware and technical environment setup
layout, access to the data center and communication requirements
closets as well as administrative privileges and - Along with Customer resources, generate Project Charter
passwords to respective networking devices document
- Assist with development of project plan for
implementation
- Sign off on Project Charter document
- Begin site preparation activities:
- Develop Infrastructure Plan
- -------------------------------------------------------------------------------------------------------------------------------
- Order hardware as needed - Verify functionality of all system modules and
- Complete site preparation activities: communications
- Install network drops, phone lines, electrical
connections and provide TCP/IP addresses and
domain structure information as needed
- Notify McKesson upon completion of site preparation
activities
- Inventory hardware and provide a list of all inventory
received to project manager
- Work with McKesson resources to install additional
hardware components (workstations, scanners,
jukeboxes, etc.)
- Establish network connectivity to additional facility and
test
- Test backup solution
- -------------------------------------------------------------------------------------------------------------------------------
- Schedule education sessions for Horizon Patient Folder - Provide training materials for Horizon Patient Folder
- Attend and actively participate in the education training sessions
- Attend required "Third Party" training as needed: - Conduct education sessions at McKesson facility unless
- MS-SQL 7.0 System Administration client has chosen to train their staff
- Operating System (desktop/server)
- Crystal Reports
- -------------------------------------------------------------------------------------------------------------------------------
100
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
- -------------------------------------------------------------------------------------------------------------------------------
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- -------------------------------------------------------------------------------------------------------------------------------
- Execute Customer implementation tasks outlined in - Execute implementation tasks and activities outlined in
project plan the project plan
- Define/revise policies and procedures for all - Provide test plan template development
departments involved in implementation - Consult on user and technical support policies and
- Develop/revise user support procedures procedures development/revision
- Develop/revise technical support procedures - Consult on development of user training plan
- Develop end-user training - Guide Customer project team through development of
- Update departmental user documentation new/revised policies and procedures
- Complete build of master files (e.g. user profiles) - Review and test master files
- Assist with interface integration - Review and test predefined workflow
- Conduct interface integration
- -------------------------------------------------------------------------------------------------------------------------------
- Assist in finalization and testing of interfaces, COLD - Finalize and test all HPF functionality
and workflow - Assist in conducting system test and issue resolution
- Verify functionality of HPF components, features, and
communications (connectivity)
- Test interface functionality
- Test technical procedures and processes
- Assist in the execution of project plan tasks
- Assist in the management of the project plan
- Identify and resolve process and procedural issues
- Test user support procedures
- Participate in system test
- Perform volume testing
- -------------------------------------------------------------------------------------------------------------------------------
- Schedule user training sessions - Provide training materials for Horizon Patient Folder
- Conduct training sessions for trainers training sessions
- Execute user training - Assist with verification of latest software
- Develop Productive Use Plan and identify key people for - Review of technical downtime procedures
productive use support - Provide Productive Use Project Plan template
- Set up and verify operational productive use - Assist with verification of operational training and
environments productive use environments
- Identify and resolve process and procedural issues - Review HPF pre-Productive Use Check List with
- Participate in Pre-live Assessment Customer
- Review final preparation of Productive Use plan
- Conduct Pre-live Assessment
- -------------------------------------------------------------------------------------------------------------------------------
- Assist in production mode planning and procedures - Provide guidance to Customer on production planning and
- Verify security items procedures definition
- Identify and resolve process and procedural issues - Conduct go-live meeting at Customer site
- Prepare for first Productive Use - Initiate turnover to Customer Support
- Attend go-live onsite meeting - Provide on-site support during initial go-live
- Complete initial first Productive Use event - Conduct follow-up meeting with Customer to evaluate
- Evaluate project implementation results
- Transition from implementation services to support two - Structured transition to support two weeks post go-live
weeks post - Perform Post-live Assessment approximately three
- Participate in Post-live Assessment approximately months post go-live
three months post go-live
- -------------------------------------------------------------------------------------------------------------------------------
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON BUSINESS FOLDER
SERVICEPATH
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of Customer's personnel required
to start a ServicePath and implement Horizon Business Folder.
- -------------------------------------------------------------------------------------------------------------------------------
PERSONNEL SKILLS AND KNOWLEDGE
- -------------------------------------------------------------------------------------------------------------------------------
Horizon Business Folder - Ability to plan, manage, facilitate and/or execute tasks and resources required in
Project Manager order to complete a successful Horizon Business Folder implementation according to
a mutually agreed upon timeline
- Excellent organizational skills as well as written and verbal communication skills
- Responsible for tasks associated with specific product functionality related to the area
of expertise
- Detailed understanding of all departments involved in the project
- PC and MS Windows skills
- -----------------------------------------------------------------------------------------------------------------------------
Imaging Coordinator - Liaison needed from each department affected by implementation
- Detailed understanding of particular department's policies and procedures and
evaluate business process decisions
- Ability to perform end-user training
- Possess good verbal and written communication skills
- PC and MS Windows skills
- -----------------------------------------------------------------------------------------------------------------------------
Interface Administrator - Knowledgeable of host interfaces and ancillary feeds to new system
- Working knowledge of ADT standards
- Working knowledge of current HL7 standards
- Ability to prioritize and perform work effectively according to established timelines
- Understands impact on individual departmental interfaces affected by implementation
- -----------------------------------------------------------------------------------------------------------------------------
Network Administrator - Knowledge of client's networking infrastructure
- Understanding of client's in-house network standards
- Knowledge of site preparation requirements for Horizon Business Folder system and
network
- Knowledge of TCP/IP protocols, Windows 98/2000, and Windows NT
- Ability to teach others
- Troubleshooting/problem solving skills
- -----------------------------------------------------------------------------------------------------------------------------
System Administrator - Knowledge of relational databases and SQL queries
- Understanding of client's in-house security practices and standards
- Knowledge of trouble shooting practices and guidelines
- Knowledge of system maintenance, backups, upgrades, and interfaces
- PC and MS Windows skills
- Training on Microsoft SQL administration and Windows NT
- Understanding of Microsoft SQL Server and it's administration
- Strong problem solving skills
- Thorough understanding of Client/Server systems
- Strong communication and interpersonal skills
- Organizational skills
- Negotiating skills
- Acceptance by colleagues
- Technical background
- System implementation experience
- -----------------------------------------------------------------------------------------------------------------------------
102
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
- -------------------------------------------------------------------------------------------------------------------------------
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES ARID DELIVERABLES
- -------------------------------------------------------------------------------------------------------------------------------
- Participate in the Horizon Business Folder site - Assign McKesson Horizon Business Folder project team
assessment and all planning, analysis, and data - Conduct the following:
gathering activities and meetings - Kickoff meeting
- Assign resources according to the Horizon Business - Site assessment
Folder Customer Profile document - Business office consultation, planning and analysis
- Provide knowledgeable network technician to assist in session
the network assessment (per contract) who: - Develop project plan for overall implementation
understands environment, can provide a schematic of - Network assessment by Technology Services (per
the network layout, access to the data center and contract)
communication closets, and administrative privileges - Communicate site preparation requirements
and passwords to respective networking devices - Consult on hardware and technical environment setup
- Assist with development of project plan for requirements
implementation - Along with Customer resources, generate Project Charter
- Sign off on Project Charter document document
- Begin site preparation activities:
- Develop Infrastructure Plan
- -------------------------------------------------------------------------------------------------------------------------------
- Order hardware - Perform Horizon Business Folder software and component
- Complete site preparation activities: installation/configuration:
- Install network drops, phone lines, electrical - MS-SQL database
connections and provide TCP/IP addresses and - Horizon Business Folder Agents and Servers
domain structure information - Third party hardware [i.e. Scanner(s)] and Jukebox
- Notify McKesson upon completion of site preparation - Horizon Business Folder Workstations
activities - Verify functionality of all system modules and
- Inventory hardware and provide a list of all inventory communications
received to project manager
- Work with McKesson resources to install and
configure Horizon Business Folder software and
additional hardware components (scanners,
workstations, jukeboxes, etc.)
- Establish network connectivity to system components
and test
- Participate in functionality testing
- At the conclusion of this phase, the System
Administrator assumes responsibility of the system
- -------------------------------------------------------------------------------------------------------------------------------
- Schedule education sessions for Horizon Business - Provide training materials for Horizon Business Folder
Folder training sessions
- Attend and actively participate in the education - Conduct education sessions at McKesson facility
- Attend required "Third Party" training as needed:
- MS-SQL System Administration
- Operating System (desktop/server)
- Crystal Reports
- -------------------------------------------------------------------------------------------------------------------------------
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
- -------------------------------------------------------------------------------------------------------------------------------
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
- -------------------------------------------------------------------------------------------------------------------------------
- Execute Customer implementation tasks outlined in - Execute implementation tasks and activities outlined in the
project plan project plan
- Define new policies and procedures for all - Provide test plan template
departments involved in implementation - Consult on user and technical support policies and
- Develop user support procedures procedures
- Develop technical support procedures - Consult on development of user training plan
- Develop user training - Guide Customer project team through development of new
- Update departmental user documentation policies and procedures
- Conduct build of user profiles and security - Support and guidance with:
- Assist with interface integration - User profile and security setup
- Conduct interface integration
- -------------------------------------------------------------------------------------------------------------------------------
- Assist in finalization and testing of interfaces, COLD - Finalize and test all interfaces, COLD files, and workflow
and workflow modules processes
- Verify functionality of Horizon Business Folder - Assist in conducting integrated system testing and issue
components, features, and communications resolution
(connectivity)
- Test interface functionality
- Test workflow procedures
- Test technical procedures and processes
- Assist in the management of the project plan
- Assist in the execution of project plan tasks
- Identify and resolve process and procedural issues
- Test user support procedures
- Participate in integrated system testing
- Perform volume testing
- -------------------------------------------------------------------------------------------------------------------------------
- Schedule user training sessions - Provide training materials for Horizon Business Folder
- Conduct training sessions for trainers training sessions
- Execute user training - Assist with verification of latest software
- Participate in pre-live assessment - Review of technical downtime procedures
- Develop live date plan and identify key people for live - Conduct technical and application pre-live assessment
date support - Provide live date Project Plan template
- Set up and verify operational live date environments - Assist with verification of operational training and live date
- Identify and resolve process and procedural issues environments
- Review Horizon Business Folder Pre-live Check List with
Customer
- Review final preparation of live date plan
- -------------------------------------------------------------------------------------------------------------------------------
- Assist in production mode planning and procedures - Provide guidance to Customer on production planning and
- Identify and resolve process and procedural issues procedures definition
- Prepare for first live date - Conduct go-live meeting at Customer site
- Attend go-live on-site meeting - Initiate turnover to Customer Service
- Complete initial first live date event - Provide support during initial go-live phase
- Evaluate project - Conduct follow-up meeting with Customer to evaluate
- Transition from implementation services to support two implementation results
(2) weeks post go-live - Structured transition to support two (2) weeks post go-live
- Participate in post go-live assessment - Conduct technical and application post-live assessment
- -------------------------------------------------------------------------------------------------------------------------------
104
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
HORIZON SURGICAL
MANAGER SERVICEPATH
SERVICEPATH DELIVERABLES
The Horizon Surgical Manager ServicePath deliverables by phase are:
- -------------------------------------------------------------------------------------------------------------------------------
PHASE DELIVERABLES
- -------------------------------------------------------------------------------------------------------------------------------
8. Planning and Analysis - McKesson Project Management
- Implementation kickoff
- Project plan template
- Initial planning conference call
- Project Launch and Education Strategies meeting
- Project plan development guidance
- Hardware capacity and infrastructure planning assistance
- Deliver interface documentation
- Deliver product documentation
- -------------------------------------------------------------------------------------------------------------------------------
9. Technical Setup - HSM Software installation and setup
- Database
- Interface Gateway
- Print Server
- -------------------------------------------------------------------------------------------------------------------------------
10. Customer Education - Application Training course
- Windows Client Server Administration course (only if not previously attended for
scheduling implementation)
- Windows Client Server Administration with Horizon Surgical Manager course
- Database Structures for Report Writing course
- -------------------------------------------------------------------------------------------------------------------------------
11. Process and Product - Database building consulting session
Design and Build - Implementation and technical support and guidance during:
- Process and workflow definition
- Data gathering
- Database building
- Reporting needs definition
- Resource coordination
- User support definition
- Routine maintenance and disaster recovery planning
- Development of user training
- -------------------------------------------------------------------------------------------------------------------------------
12. Process and Product Test - Assist with test bulk load of patient demographics (if required)
- -------------------------------------------------------------------------------------------------------------------------------
13. User Training and - Productive use plan guidelines
Productive Use Planning
- -------------------------------------------------------------------------------------------------------------------------------
14. Productive Use and - Monitor final bulk load of patient demographics (if required)
Transition to Support - On site and remote productive use support
- Structured transition to support
- Post live audit
- -------------------------------------------------------------------------------------------------------------------------------
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Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
SERVICEPATH LENGTH
The overall length of the Horizon Surgical Manager ServicePath is up to 6 months
from the project launch session through the productive use phase. The
ServicePath is complete 3 weeks after first phase productive use, or 6 months
from the project launch session, whichever comes first.
*NOTE: The ServicePath length does not reflect the total length of time involved
in completing the deployment process throughout the enterprise. Deployment
completion is a customer driven initiative based on resource allocation and/or
organizational requirements.
THE CUSTOMER PROFILE
The following table lists the skills/knowledge of personnel required to start a
ServicePath and implement Horizon Surgical Manager.
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
--------- ---------------- ---------------
HSM Project - Knowledge of PCs and MS - Provide overall management of the implementation
Manager Windows - Act as a liaison with McKesson and project team
- Project management skills, members
principles and practices - Manage integration issues at all levels
FTE - System implementation - Assign implementation tasks
0.50-1.0 experience recommended - Manage time lines
- Knowledge of organization's - Resolve issues
business needs - Develop policies and procedures for enterprise
- Clinical and Information Systems integration
background recommended - Produce documentation
- Ability to commit full-time - Basic understanding of client/server systems
through the beginning stages - Responsible for continued rollout effort of HSM to
of the implementation process other resource units/facilities
HSM Application - Knowledge of PCs and MS - Provide on-going first-level application support
Administrator Windows - On-going maintenance of application (i.e. tables,
- Knowledge of organization's practitioners, procedures, system features, etc.)
business needs - Help to develop policies and procedures for adding
FTE - Knowledge of organization, and/or editing database information
0.50-1.0 enterprise and surgical services - Assist with quality assurance process
methodologies - Works in conjunction with TPM to coordinate system
- Negotiating skills upgrades
- Manage application security
HSM Resource Unit - Knowledge of PCs and MS - Perform database creation and entry
Expert(s) Windows - Provide information on resource unit requirements
- Strong departmental background - Identify and communicate resource unit specific
- Strong communication and reporting needs
FTE 0.50 (per interpersonal skills - Gather necessary data to build the database
scheduling unit) - Ability to teach others and - Demonstrate/promote the system to other users
exhibit patience, understanding, - Provide support to other resource unit users
and troubleshooting skills - Supply information to assist with quality assurance
- Knowledge of organization and process
enterprise - Supply industry regulation information
- Negotiating skills
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PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
--------- ---------------- ---------------
Supply Expert(s) - Knowledge of supply processes - Evaluate existing surgical supply list and update for
and preference lists within the accuracy
department - Act as liaison with materials management department
FTE - Assist with evaluation of interface functionality where
0.50 (per location) appropriate
Training Expert(s) - Knowledge of PCs and MS - Coordinate the availability of a training facility
Windows - Plan and execute Microsoft Windows training as
- Skilled in instructional design needed
FTE from needs assessment to - Plan and execute Horizon Surgical Manager training
0.30 course development to include all appropriate functionality
- Skilled in training delivery
- Ability to disseminate knowledge
about systems to all users in the
enterprise
Network - Knowledge of PCs, MS Windows - Install and maintain operating systems on both
Administrator and desktop operating systems client and server
- Knowledge of networks, - Supervise network cabling
communication protocols, and - Install printers and drivers to accommodate
Windows NT Server printing needs
FTE - Understanding of network - Ensure sustained connection of workstations to
0.10 infrastructure and hardware system servers
- Troubleshooting/problem solving - Manage network security
skills - Provide network and hardware support
- Ability to supervise the - Provide third-party software support
enterprise's overall networks
- Understanding of web browser
technology
Technical Project - Knowledge of PCs, MS Windows - Acts as primary technical contact with McKesson
Manager and desktop operating systems team
- Troubleshooting/problem solving - Understand Structured Query Language (SQL)
skills - Understand SQL server configuration and install
FTE - Database administration process
0.25 - 0.75 knowledge - Understand HSM and database utilities
- Technical background - Perform routine verification of database to ensure
- MS SQL knowledge consistency
- Thorough understanding of - Perform periodic and on-going database maintenance
client/server system and administration
- Ensure that back-up and disaster recovery procedures
are in place and manage SQL security
- Monitor system performance and make improvements
- Coordinate system upgrades
Report Writer Expert - Knowledge of PCs and MS - Develop third-party report writing process
Windows - Work with users to determine enterprise reporting
- Troubleshooting/problem solving needs
FTE skills - Understand usage of SQL to produce reports
0.20 - Knowledge of SQL report writer - Learn HSM database structure
- Use third-party SQL report writer to develop reports for
internal distribution
107
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PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PERSONNEL SKILLS/KNOWLEDGE CHARACTERISTICS
--------- ---------------- ---------------
Interface - Knowledge of PCs, MS Windows, - Understand the enterprise's existing information
Administrator and desktop operating systems systems
- Troubleshooting/problem solving - Assess enterprise's interface needs
skills - Communicate with McKesson concerning interface
FTE - Understanding of HL7 Interface requirements
0.20 standards and guidelines - Establish data mapping where necessary
- Understanding of network - Supervise internal interface projects that relate to
technologies Horizon Surgical Manager
- Ensure accuracy of interface connectivity
- Verify integrity of interface data
- Test data transfer
- Support interface in production environment
108
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CONSULTING SERVICES
The following table defines the Horizon Surgical Manager Level 2 consulting
service deliverables included in the ServicePath.
DELIVERABLES FOCUS/GOALS LENGTH ATTENDEES BY PROFILE*
------------ ----------- ------ ---------------------
Database building - Begin foundational build of database 4 days - Project Manager
session - Finalize enterprise wide naming Customer - Resource Unit Expert(s)
conventions education - Key Users
- Organize and build resources facility - Training Expert
(pools)
- Continually monitor accuracy of Prerequisite: POR100 and PRM100 or
database build PHS100 and PRM100
- Evaluate anticipated scheduling
scenarios
- Review Database Building II
preparation requirements
Database Building II - Begin enhanced build of database 4 days - Project Manager
Session - Discussion regarding visit Customer - Resource Unit Expert(s)
management using the HSM Visit education - Key Users
window facility Training Expert
- Identify responsibilities to
maintain system Prerequisite: Database Building I
- Discuss down-time processes Session
First Productive Use - Provide on site first productive Up to 3 - Project Team
Assistance use support days
Customer Prerequisite: Travel and on site
location assistance to take place Monday
through Friday
Post Live Audit - Provide remote technical assistance Up to 3 - Technical Project Manager
to evaluate system configuration days - Application Administrator
- Provide remote technical Customer - End Users
assistance to confirm accurate location
database maintenance and
back ups
- Observe users in work environment Prerequisite: Scheduling with HSM for 6
to evaluate application usage months
- Provide users with hints and Service to expire if not used within 12
shortcuts to enhance scheduling months of first productive use
efficiency
- Conduct review of database build and
scheduling processes for maximum
efficiency
- Provide written document
summarizing audit results
Note: If additional attendees are purchased for Scheduling Training, the same
individuals may also attend the Database Building sessions.
109
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PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
CUSTOMER AND MCKESSON RESPONSIBILITIES
The following table lists Customer responsibilities and McKesson
responsibilities with implementation deliverables.
PHASE 1 - PLANNING AND ANALYSIS
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
------------------------- ------------------------------------------
- - Participate actively in the Horizon Surgical Manager - Establish McKesson Horizon Surgical Manager project
site assessment and all planning and analysis team
meetings and activities - Provide project management activities related to:
- - Designate resources according to listed Customer - Facilitation and coordination of McKesson
Profile for Horizon Surgical Manager cross-functional activities
- - Manage the implementation project through enterprise - Provide 'single point of contact' for
rollout completion product specific implementation issues
- - Complete capacity planning worksheet - Coordinate routine conference calls to address
- - Develop project plan with assistance from McKesson status, problem resolution and other issues
- - Develop overall training plan affecting the success of the project
- - Identify user support needs - Conduct:
- - Develop infrastructure plan and order hardware - Site assessment
- Kick-off call
- Planning and analysis assistance
- Project Launch Workshop
- Education Strategies Meeting
PHASE 2 - TECHNICAL SETUP
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
------------------------- ------------------------------------------
- - Perform technical environment installation and setup: - Consult on the technical environment setup for Horizon
- Server operating system Surgical Manager
- Drive configuration - Perform Horizon Surgical Manager software installation
- Network communications and setup:
- Microsoft SQL software - Microsoft SQL database
- - Work with McKesson to install Horizon Surgical - Interface gateway
Manager software components - Print server
- Verify Horizon Surgical Manager components and
communications
PHASE 3 - CUSTOMER EDUCATION
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
------------------------- ------------------------------------------
- - Attend and actively participate in the Horizon Surgical - Deliver Horizon Surgical Manager education.
Manager education at a McKesson facility and at - Scheduling training
customer site - Windows Client Server Administration
- - Attend 'Third Party' training, as needed: - Windows Client Server Administration with Horizon
- Microsoft SQL class Healthcare Scheduling
- Operating System (server/desktop) - Windows Client Server Administration with Horizon
- Report Writer Surgical Manager
- Database Structures for Report Writing training
110
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PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PHASE 4 - PROCESS AND PRODUCT DESIGN AND BUILD
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
------------------------- ------------------------------------------
- - Execute customer implementation tasks and - Execute implementation tasks and activities outlined in
activities as outlined in the project plan the project plan for McKesson/HSM
- - Perform data gathering activities - Assist with bulk load of item master and other agreed
- - Develop application test plans upon conversions
- - Attend database building consulting session - Deliver database building consulting session
- - Complete database building and testing - Consult on data gathering and database building issues
- - Define reporting needs: - Consult on data structure issues for customer's custom
- Develop all custom reports report writing
- Ongoing report maintenance - Provide test plan template
- - Develop user support procedures - Consult on user and technical support policies and
- - Develop technical support procedures procedures
- - Perform process, policy and procedure definition - Consult on development of user training plan
- - Develop user training
PHASE 5 - PROCESS AND PRODUCT TEST
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
------------------------- ------------------------------------------
- - Conduct initial stress testing, record response times - Assist with test bulk load of patient demographics (if
and error messages, repeat stress testing (as required)
needed) - Provide remote assistance with application testing and
- Verify functionality of HSM components, issue resolution
features, and communications (connectivity) - Provide quality assurance review of database
- Load test system - Provide remote assistance with system feature, function,
- - Test workflow procedures and stress testing
- - Test technical procedures and processes
- - Test scheduling procedures for accuracy
- - Identify and resolve process and procedural issues
- - Test user support procedures
- - Conduct application, device and performance testing
PHASE 6 - USER TRAINING AND PRODUCTIVE USE PLANNING
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
------------------------- ------------------------------------------
- - Assist in the execution of project plan tasks - Assist with verification of latest software
- - Assist in the management of the project plan - Conduct review of technical downtime procedures
- - Identify and resolve process and procedural issues - Provide productive use project plan template
- - Execute user training - Assist with verification of operational training and
- - Develop productive use plan and identify key people productive use environments
for productive use support - Conduct review of HSM pre-productive use check list with
- - Set up and verify operational productive use customer
environments - Review final preparation of productive use plan: resources
and interface activation
111
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PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PHASE 7 - PRODUCTIVE USE AND TRANSITION TO SUPPORT
CUSTOMER RESPONSIBILITIES MCKESSON RESPONSIBILITIES AND DELIVERABLES
------------------------- ------------------------------------------
- - Assist in the execution of project plan tasks - Provide pre-productive use checklist
- - Assist in the management of the project plan - Assist with removal of test patient data as needed
- - Identify and resolve process and procedural issues - Monitor final bulk load of patient demographics (if
- - Prepare for first productive use applicable)
- - Remove test patient data, perform final bulk load of - Provide on site and remote productive use support
patient demographics, enter future appointments - Provide structured transition to support
- - Complete parallel operations - Provide post live audit
- - Complete initial first productive use event
- - Evaluate project
- - Transition from Implementation Services to Customer
Support Services
112
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MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PROJECT PROGRAM MANAGEMENT
SERVICE DESCRIPTION
The Project/program starts with the planning phase. McKesson, with input from
Customer personnel, will create a program plan. This plan will detail the start
and Live Dates to support implementation of the Software applications.
Additionally, McKesson will develop the necessary Project infrastructure,
mobilize the Project team, and educate the team about the Project. The Project
planning work will be conducted during the first three (3) months after the
Contract Supplement Effective Date.
MCKESSON RESPONSIBILITIES CUSTOMER RESPONSIBILITIES
------------------------- -------------------------
- Develop overall program plan and milestone chart. - Review and provide input to the program plan and
- Develop program charter. program charter.
- Develop program kick-off presentation. - Attend and present at the program kick-off meeting.
- Conduct program kick-off meeting. - Provide input into the development of the program
- Define and develop program documentation documentation standards.
standards. - Acquire the necessary Customer resources for the
- Acquire the necessary McKesson resources for the project.
project.
DELIVERABLE NAME DELIVERABLE DESCRIPTION
---------------- -----------------------
- - Program Plan and Milestone Chart - The program plan (starting with the standard
McKesson implementation plans and incorporating
other services and needs) and milestone chart will
outline all of the projects for the program. For each
project the major tasks and milestones will be
identified. For all tasks the start date, end date, any
dependencies, and responsible party will be
identified.
- - Program Charter - The program charter will document the overall scope
of the program and each major project. The program
charter will include applications, Facilities,
resources, Implementation Services to be provided,
overall timelines, and known issues and risks.
- - Program Documentation Standards - Program documentation standards will define the style
and format of the deliverables that will be produced
in Microsoft Word, Microsoft Excel, and
PowerPoint.
- - Program Kick-off Presentation - The program kick-off presentation will outline for the
project team the overall scope of the program and
acquaint team members with each other, key
processes, and near term tasks.
113
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MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
PROJECT/PROGRAM MANAGEMENT OFFICE
McKesson and Customer will jointly staff the program management office. McKesson
will staff a full-time dedicated Program Manager. Customer will provide a
full-time Program Manager. The McKesson and Customer Program Manager are
responsible for all daily activities associated with the Project/Program,
communicating with executives of both organizations, and reporting timely
status.
MCKESSON RESPONSIBILITIES CUSTOMER RESPONSIBILITIES
------------------------- -------------------------
- - Provide a dedicated Program Manager. - Provide a dedicated Program Manager.
- - Provide overall program management to include - Designate a single point of contact for all McKesson
schedule management, risk management, quality communications regarding the Implementation
management, scope management, and Servies associated with this Contract.
communication management. - Review and provide input to the program plan on
- - Update program plan on a monthly basis. monthly basis.
- - Develop monthly program status reports. - Provide input and review monthly status reports.
- - Conduct monthly program status meetings. - Participate in the monthly program status meetings.
- - Notify Customer in a timely manner of any issues - Administrative leadership of Customer will participate
that may jeopardize timely service performance. in the Delivery Team status meetings at the Facilities.
- Provide overall program management to include
schedule management, risk management, quality
management, scope management, and
communication management.
- Provide support in navigation and communication
across Customer resources.
- Review and approve McKesson invoices in a timely
manner.
- Notify McKesson in a timely manner of any issues
that may jeopardize timely service performance.
DELIVERABLE NAME DELIVERABLE DESCRIPTION
---------------- -----------------------
- - Updated Scope Document - Updated Scope Document including the items
outlined in the Project planning section of this
document.
- - Updated Program Plan and Milestone - Updated program plan and milestone chart
Chart including the items outlined in the Project
planning section of this document.
- - Program Communications - Memos, program newsletter and other
communications related to the program,
utilizing the document standards.
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ISSUE TRACKING AND RESOLUTION
All Project team members will have the ability to log issues. McKesson will have
overall responsibility to monitor and report against the issue log. Issues will
be formally reviewed in status meetings and key issues requiring management
attention reported on status reports. If an issue is of high priority (e.g.,
significantly impacts the timing of implementation) the issue will be addressed
immediately. It will be the responsibility of program management (McKesson and
Customer) to ensure that all issues are assigned to the appropriate party for
resolution and that the issues get resolved in a timely manner.
ISSUE ESCALATION PROCESS
McKesson and Customer agree to the following escalation process for the Project.
Any issues associated with the project will be directed to the McKesson and/or
Customer Program manager. If the issue cannot be resolved in a timely fashion by
the appropriate manager, the issue will be escalated to the Project Sponsor(s)
of each organization. The project sponsor(s) will determine the resolution
action.
MCKESSON RESPONSIBILITIES CUSTOMER RESPONSIBILITIES
------------------------- -------------------------
- - Develop and manage an Issue Tracking Database - Assist with the development of issue tracking
that Customer/McKesson will have access to at database where McKesson/customer can access
all times. - Provide timely logging, assignment, review,
- - Document Issue Escalation Process. management, and reporting of issues.
- - Provide timely logging, assignment, review, - Provide timely decision-making to close issues
management, and reporting of issues. assigned to Customer.
- - Provide timely decision-making to close issues
assigned to McKesson.
DELIVERABLE NAME DELIVERABLE DESCRIPTION
---------------- -----------------------
- - Issue Tracking Database - The issue-tracking database will track issue
description, priority (high, medium, low), status,
responsible party, open and closed dates, location,
and resolution.
- - Issue Escalation Process - The issue escalation process will identify the
mechanisms to elevate awareness and close issues
in a timely fashion to prevent disruption to the
program.
RISK MANAGEMENT
The program management office will utilize a risk management matrix to identify
and address risk through monitoring and analysis of factors that may impact the
Program. The program management office will track the risks (defined as items
outside of the control of the Program that can have a negative impact on the
Program) and report any significant risks in the program management office's
monthly status report.
MCKESSON RESPONSIBILITIES CUSTOMER RESPONSIBILITIES
------------------------- -------------------------
- - Responsible for overall risk management process. - Monitor, evaluate and report risk factors through the
- - Develop and maintain Risk Management Matrix status eporting process.
- - Monitor, evaluate and report risk factors through
the status reporting process.
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DELIVERABLE NAME DELIVERABLE DESCRIPTION
---------------- -----------------------
- - Risk Management Matrix - The risk management matrix will track risk description,
probability (high, medium, low) of risk realization,
potential impact, date of potential realization,
mitigation plans, and responsible party.
PROJECT REVIEW AND QUALITY CONTROL
McKesson will implement a Quality Management Plan. This plan includes quality
review checkpoints during the project. The materials covered in each quality
review will be: project scope, issues, risks, resource analysis, and go-forward
recommendations as they relate to the topic of the quality review. The Program
Management Office will have responsibility to develop the necessary materials
for each quality review. The following is a brief description of the quality
review checkpoint.
- Quality Review Checkpoint #1 - Design - the completion of the
Design process will confirm the design for the application(s).
This quality review checkpoint will focus on outstanding
issues, gaps, change requests, and recommendations to address
the gaps.
- Quality Review Checkpoint #2 - Training Approach - review of
the training approach is required to ensure Customer
management understands the curriculum, scheduling
requirements, timing, resource/facility needs, and reporting
process.
- Quality Review Checkpoint #3 - Integration Test - the
integration test quality review checkpoint is the most
critical review. During this review, the Project team will
make a decision to progress toward the Live Date. Outstanding
issues and risks will be reviewed and action items assigned
with due dates to help address critical items prior to the
Live Date.
- Quality Review Checkpoint #4 - Live Date Preparation - the
quality review associated with Live Date preparation is a
combination of three (3) projects tasks that must all come
together in order to have a successful Live Date. The three
(3) tasks are:
- During the mock go-live testing phase, tasks will be
performed to replicate the events that will need to
take place at the time of the Live Date. Customer
will have a representative group of hospital end
users perform tasks that best simulate the events
that will take place the night of the actual Live
Date.
- A completed detailed go-live plan.
- Completed training materials.
- Quality Review Checkpoint #5 - Production Support - the
Project team will provide support for a minimum of one (1)
week after the Live Date. At that time, the Project team will
review any outstanding issues and assess the need for
continued support.
MCKESSON RESPONSIBILITIES CUSTOMER RESPONSIBILITIES
------------------------- -------------------------
- - Responsible for development and management of - Program Manager will review and provide input to
the quality plan. the quality plan.
- - Develop quality review checkpoint materials. - Develop quality review checkpoint materials.
- - Conduct quality review checkpoint meetings. - Participation in quality review checkpoint meetings.
DELIVERABLE NAME DELIVERABLE DESCRIPTION
---------------- -----------------------
- - Quality Plan - An overall quality plan will outline the tasks that the
project will perform to help ensure quality is
managed.
- - Quality Review Checkpoint Materials - The materials developed/reviewed for each quality
review checkpoint will include: project scope,
issues, risks, resource analysis, and go-forward
recommendations as they relate to the topic of the
quality review checkpoint.
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SCOPE AND PROJECT CHANGE CONTROL
- - Changes could include changes requested by departments as well as scope
changes for the Program. It is imperative that, if a change is
necessary, the team understands the impact across all departments and
applications before making a decision. McKesson and Customer will
define a change control process. The request for change must be led by
the department requesting the change. Once a change request is received
it will be logged, analyzed and discussed at the regularly scheduled
change control meeting.
- - This change control process includes changes associated with scope and
changes to application setup. The change control process will have a
tracking database. A separate meeting will be scheduled monthly or as
necessary to discuss items requested for change. Emergency needs to
address patient care and/or regulatory issues will be addressed as
quickly as possible. Emergency meetings will be called in these
instances.
- - Each scope change for the project will include documentation to support
the change, financial analysis of the change, and impact/risks to the
Project if the change is not approved. Once the scope change has been
documented, it will be presented to program management for
consideration and discussed, if necessary, at program status meetings.
Provided program management supports the change, it will be presented
to the Project Sponsor(s) for approval.
- - While each application is being implemented, McKesson expects that
Customer will stop or freeze (with exceptions to regulatory and patient
care issues) all changes being made to existing applications that will
be impacted by this Project. This will help maintain scope and resource
effort for this Project.
MCKESSON RESPONSIBILITIES CUSTOMER RESPONSIBILITIES
------------------------- -------------------------
- - Document the change control process. - Review and provide input to the documented change
- - Provide documentation to support change control process.
requests. - Provide documentation to support change requests.
- - Lead the change control meetings. - Participate in change control meetings.
- - Log change requests in the change control log. - Log change requests in the change control log.
- - McKesson will not perform any out of scope - Provide prompt decisions regarding requested
Implementation Services unless a change order changes.
has been signed by both parties. - Freeze changes to current applications while
- - Create and maintain change control log. performing the implementation, unless the change is
patient care, required for regulatory purposes or
required for a change in technology.
DELIVERABLE NAME DELIVERABLE DESCRIPTION
---------------- -----------------------
- - Change Control Process - The Change Control Process will document how a
change is migrated through the approval process.
- - Change Log - The Change Log will track all change requests, the
impacted systems, who approved or disapproved the
changes, date change was approved or disapproved,
and any financial impact to the project.
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END USER TRAINING
SERVICE DESCRIPTION
McKesson is proposing a hybrid education plan to ensure consistency of training
and aptitude for all IASIS Health System users. Meetings were held with
executive staff from IASIS to determine scope for the project. Through our
leadership position in the industry and commitment to service excellence,
McKesson is uniquely qualified to provide assistance in this initiative with
IASIS Health System. To facilitate your review, we have organized our proposal
in the following sections:
- Our Understanding
- Scope
- Approach
- Assumptions
- Critical Success Factors
- Resources
- Summary
OUR UNDERSTANDING
It is our understanding that IASIS Health System will begin a rapid deployment
(120 days) implementation for the STAR system at Unknown Facility in addition to
implementations for clinical systems at all regions.
This scope of work was developed to focus on the unique requirements of that
STAR implementation. In addition, IASIS Health System can leverage the clinical
curriculum guides, job aids, technology tools and instruction methodology
developed for Unknown Facility and apply it across the entire IASIS Health
System. The following systems under consideration for the end user education
initiative are as follows:
- - Unknown Facility - STAR Patient Accounting/Receivables Workstation,
Patient Processing, Order Management, Medical Records,
Laboratory (General), Radiology, Pharmacy
- - Unknown Facility - Horizon AdminRx
- - Unknown Facility - Horizon Expert Documentation
- - Unknown Facility - Horizon Order Management
- - Unknown Facility - Horizon Patient Folder (Physician only)
- - Horizon(WP) Physician Portal (all 15 facilities)
SCOPE
The following training modalities have been included in our approach:
Distance Learning PlayBack Plus Course:
- - Created to provide product overviews along with general information on
using the system.
- - Available for 24x7 access.
- - Two (2) Distance Learning PlayBack Plus Course will be created to meet
the Clinician staff needs.
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Topics to include:
PLAYBACK COURSE TITLE: HORIZON ORDER MANAGEMENT
AUDIO LESSON SIMULATION
INTRODUCTION
1.1 Introduction and Course Objectives
1.2 Logging In and Out of Horizon Clinicals Hands-On
1.3 Overview of Orders
2ND TOPIC TITLE:
2.1 Accessing Orders and Selecting a Patient Hands-On
3RD TOPIC TITLE:
3.1 Placing a new order Hands-On
3.2 Placing a Dietary Order Hands-On
3.3 Ordering Sets Hands-On
4TH TOPIC TITLE:
4.1 Schedule Manager
4.2 Review/Modifying an order Hands-On
4.3 Hold/Resume/Discontinue/Cancel order Hands-On
4.4 Acting on an order Hands-On
5TH TOPIC TITLE:
5.1 Changing/Canceling status of an occurrence Hands-On
5.2 Review order results Hands-On
5.3 Charting results for an occurrence Hands-On
PLAYBACK PLUS COURSE TITLE: HORIZON EXPERT DOCUMENTATION
1ST TOPIC AUDIO LESSON SIMULATIONS
TITLE:
Introduction 1.1 Introduction and Course Objectives
1.2 Opening and Closing HED Hands-On
1.3 Access Charting and Select a Patient Hands-On
1.4 Result Types
2ND TOPIC TITLE:
Overview of 2.1 Introduction
HED
2.2 Access the Chart Panel Hands-On
2.3 Navigate a class in Chart Mode Hands-On
2.4 Reset Documentation Time Hands-On
3RD TOPIC TITLE:
Charting 3.1 Enter results in a patient's chart Hands-On
Results
3.2 Jump to a class in the Flowsheet tab Hands-On
3.3 Select Result Labels Hands-On
3.4 Using Chart Panel widgets Hands-On
3.5 Review charting before saving Hands-On
3.6 Inactivate Charting Hands-On
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PLAYBACK PLUS COURSE TITLE: HORIZON EXPERT DOCUMENTATION
1ST AUDIO LESSON SIMULATIONS
TOPIC
TITLE:
4TH TOPIC TITLE:
View Results 4.1 View results in a patient's chart Hands-On
4.2 Jump to a class in the Flowsheet tab Hands-On
4.3 Navigate a class in Review mode Hands-On
4.4 View result details Hands-On
4.5 Modify result details Hands-On
- - These will be custom designed to include IASIS Health System's unique screens
and processes.
- - Standardization will be assumed across all facilities.
- - Provides a consistent delivery mechanism.
BRICK AND MORTAR TRAINING MATERIALS:
- - McKesson will provide existing STAR application course guides in an
electronic format for Patient Accounting/Receivables Workstation, Patient
Processing, Order Management, Laboratory (General), Radiology and Pharmacy.
No customization will be applied to these materials.
- - McKesson will create custom course guides for specific user
types/audiences. End User Content will be incorporated for Horizon Order
Management, Horizon AdminRx, and Horizon Expert Documentation.
- These will be custom designed to include Unknown Hospital's unique
data environments and screens as well as their future state business
processes, where appropriate.
- Lab exercises and hands on activities will be included, where
appropriate.
- Content focus will be from the perspective of the clinical staff and
the common approach they take with patients and processes associated
with the system.
JOB AID TOOLS:
- - Designed to deliver application-specific knowledge when and where IASIS
Health System needs it.
- - Provide a ready reference on how to perform common tasks using the McKesson
software.
- - Developed to improve end-user performance and minimize help desk calls.
- - McKesson will deliver in an electronic format for mass production by IASIS
Health.
- - Provided for Horizon Order Management, Horizon AdminRx, Horizon Expert
Documentation, and Horizon Patient Folder - Physicians only.
ASSESSMENT:
- - Provide performance checklists to assess a user's practical skills with the
system.
- - Provide automated content and process proficiency tests to assess the
overall readiness of users for Horizon Order Management, Horizon AdminRx,
and Horizon Expert Documentation.
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BRICK AND MORTAR CLASSROOM DELIVERY:
- McKesson will deliver end user education for the STAR
implementation per the following timeframes:
> Patient Accounting/Receivables Workstation
>> Fifteen (15) Days
> Patient Processing
>> Ten (10) Days
> Order Management
>> Thirty Five (35) Days
> Laboratory (General)
>> Ten (10) Days
> Pharmacy
>> Ten (10) Days
> Radiology
>> Ten (10) Days
- McKesson will deliver one on one education per the following
timeframes:
> One (1) resource for ten (10) Days per fifteen (15)
facilities each for Horizon(WP) Physician Portal
> One Hundred (100) Physicians at Unknown Facility for
Horizon Patient Folder
- McKesson will deliver classroom-based education for
approximately 50% of the end user population per the
following:
> Horizon AdminRx
>> Three Hundred Nurses (@ 60% = 180)
>> Twenty Five Pharmacy staff (@ 60% = 15)
> Horizon Order Management
>> Three Hundred Nurses (@ 60% = 180)
>> Twenty Five Unit Secretaries (@ 60% = 15)
>> One Hundred Ancillary users (@ 60% = 60)
> Horizon Expert Documentation
>> Three Hundred Nurses (@ 60% = 180)
>> Twenty Five Unit Secretaries (@ 60% = 15)
REINFORCING END USER ADOPTION
- McKesson will provide after Go Live:
> One (1) roaming educator resource for an eight-hour
shift for five (5) days for End User support for
Horizon Expert Documentation, Horizon Order
Management, Horizon AdminRx and Horizon Patient
Folder.
> McKesson and IASIS Health System to determine dates
and product coverage in the planning phase.
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APPROACH
McKesson has developed a four-phase approach to meet IASIS unique training
needs:
- - PHASE I: ORIENTATION/TRAINING PROGRAM PLAN DEVELOPMENT
The project starts with the Orientation/Training Program Planning
phase. This phase of work is designed to establish agreement on
development guidelines, project timelines, priorities, expectations,
and metrics. At the inception of this phase, McKesson will perform a
readiness review. The purpose of a readiness review is to ascertain any
potential barriers to the overall success of the project and
proactively develop action plans for their minimization. McKesson in
collaboration with IASIS Health System will develop the overall
framework for the project. IASIS Health System will begin collecting
data related to policies and procedures. Additionally in this phase,
McKesson and IASIS Health System will begin establishing the training
environments.
The deliverables associated with Phase I include:
> Training Program Plan
> User Education Memo
Each project deliverable will be reviewed and signed off by IASIS
Health System and/or other steering committee structure mutually agreed upon.
- - PHASE II: CUSTOM CURRICULUM DEVELOPMENT (NON STAR)
The Custom Curriculum Development phase begins with conducting
session(s) to design training tools and materials. The goal of these
design sessions is to engage key Users and to customize the training
program to optimize adoption. These sessions will be used to quickly
review, revise, and finalize training specifications according to the
proposed future state design and newly developed policies and
procedures. After the specifications for the curriculum and technology
tool have been mutually agreed upon, the development of the training
materials and tools begins. The goal during development is to produce
customized course materials and tools to optimize User learning and
adoption. Additionally, in this phase the completion of the set-up of
the training environment(s) occur. McKesson and IASIS will validate
training materials against the training environment(s) to ensure the
training program is ready to maximize User efficiency and
effectiveness.
The deliverables associated with Phase II include:
> Specifications for custom PlayBack Plus technology tool for
Horizon Order Management
> Specifications for custom PlayBack Plus technology tool for
Horizon Expert Documentation
> Specifications for course guides
> Specifications for Job Aids
> Specifications for Automated Proficiency Testing tool
> Curriculum for End Users
> Custom Job Aid tools for End Users
> Custom PlayBack Plus tools pressed on CD
> Custom Automated Proficiency Testing tool
> Training environment deliverables
Each project deliverable will be reviewed and signed off by IASIS
Health System and/or other steering committee structure mutually agreed
upon.
- - PHASE III: DELIVERY OF EDUCATION
Once the training materials have been developed and
approved by IASIS, training execution will begin. The McKesson instructor will
perform the classroom based training sessions. Super Users from various
departments within IASIS Health System will then be used to assist with the
delivery of the End User training sessions. This forces a
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group of Users to become very familiar with the system, to provide departmental
support, help reduce the number of support calls, and create champions across
the facilities.
The deliverables associated with Phase III include:
> Education End User session schedule
> Participant sign-up sheets
> Conduct Classroom based End User sessions
> Provide feedback to project sponsor
Each project deliverable will be reviewed and signed off by IASIS
Health System and/or other steering committee structure mutually agreed upon.
- - PHASE IV: REINFORCING END USER ADOPTION
Reinforcing End User adoption will occur after the Go Live. In this
phase, McKesson will continue to prepare End Users for adopting new
behaviors and new system functionality. McKesson will provide on-site
resources as "roaming educators". These educators will be available to
the departments and nursing units to assist just-in-time education of
End Users. IASIS Health System will provide resources to compliment
McKesson staff during the agreed upon coverage timeframe.
The deliverables associated with Phase IV include:
> Support team schedules
> Support team contact list (including telephone numbers)
> Performance evaluation report card
Each project deliverable will be reviewed and signed off by IASIS
Health System and/or other steering committee structure mutually
agreed upon.
ASSUMPTIONS
General / Logistics
- IASIS Health System will provide hardware to support a
training environment and staff to support the classrooms on
all shifts.
- McKesson assumes classrooms with 12 PCs and an attendance
ratio of 80%.
- Maximum number of attendees per classroom is twelve (12). If
the number of attendees exceeds requirement, IASIS Health
System will provide additional training resources.
- IASIS will manage all logistical components, including the
registration processes (provide class rosters and compliance
reports).
- IASIS Health System is responsible for identifying and
training staff on basic windows/GUI training prior to their
attending the education.
- IASIS Health System will promptly address resource challenges
that may be identified where individuals do not have the
necessary skill set or where additional resources need to be
retrained.
- Services to deliver education to end-users after IASIS has
achieved a Live Date will be the responsibility of IASIS
Health System.
Delivery Training Sessions
- McKesson provided the estimated staffing numbers included
herein. Changes to said staffing numbers may result in change
in scope and service fees may increase.
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- - Training delivery sessions will be conducted Monday afternoon through
Friday morning. McKesson and IASIS Health System to mutually agree upon
class start and stop timeframes.
- - IASIS and McKesson to define hours of operation per training
environment, up to ten (10) hours per instructor, including prep time,
for either day or evening shift.
Curriculum Development
- - McKesson will provide customized curriculum guides with lab exercises,
incorporating IASIS unique screens and associated workflows for Horizon
Order Management, Horizon AdminRx and Horizon Expert Documentation.
- - McKesson will provide two (2) Customized Distance Learning PlayBack
Plus tools -- Horizon Order Management and Horizon Expert Documentation
technology tool incorporating IASIS unique screens and associated
workflows.
- - IASIS and McKesson will adhere to the custom curriculum guidelines
outlined during Phase I.
- - IASIS Health System will participate in the curriculum development
process and provide timely approval of materials.
- - IASIS Health System will provide timely system access for curriculum
developers.
- - McKesson will provide electronic source files for curriculum guides and
job aid tools. McKesson recommends WORD 97 or WORD 2000/XP. McKesson
assumes standardized curriculum and technology tools across all
facilities. If changes are requested then additional service fees will
apply.
- - IASIS will provide documented future state processes and policies for
incorporation into the training materials.
- - All curriculum, job aid tools and distance learning tools, if
applicable, can be leveraged for future use by and within IASIS Health
System.
Reinforcing End User adoption
- - End User adoption assistance is defined as roaming educators working
eight (8) hour shifts, Monday - Friday.
CRITICAL SUCCESS FACTORS
McKesson has identified the following critical success factors for the training
initiative for IASIS Health System:
- Timely, open and effective communication across the
organization
- Availability of information requested by McKesson prior to
commencement and throughout project life cycle
- Dedicated and skilled team member participation
- Clear definition of McKesson and IASIS Health System
responsibilities
- Willingness of all participants to collectively identify and
resolve issues
- Demonstrated IASIS Health System ownership and involvement
- Timely review and approval of deliverables
- Recognition of the interdependency of people, process and
technology
- Acceptance and commitment to change
- Formal change management processes accepted and implemented
throughout the organization
- Knowledge transfer between McKesson and IASIS Health System
employees
- Adherence to work plan.
It is critical that McKesson have access to key members of the executive and
management teams in order to ensure that the project is aligned with the
leadership and direction of the organization. Executive team members have the
most comprehensive picture of organizational priorities and vision. It is also
important for IASIS Health System project sponsors to choose members for the
project team that are able to dedicate time and produce results in addition to
their daily responsibilities. These team members should also be dedicated to
change as well as have the management and analytic skills to identify and
resolve issues that will arise during the project.
During the course of the project, McKesson will submit deliverables to project
managers and sponsors. Timely review and approval of these deliverables will be
essential to hold fast to project timelines. The IASIS Health System team as
well as McKesson must keep open lines of communication and agree to adhere to
the work plan as it is documented during the
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project-planning phase. The guidance provided by these critical success factors
as well as the project plan will help ensure that the project remains achievable
and will yield the expected results by IASIS Health System.
RESOURCES
McKesson possesses exceptional depth and breadth of experienced and specialized
personnel with respect to End User education initiatives. McKesson will assemble
a well-qualified team with expertise in End User education, curriculum
development, and clinical operations. Maureen Brady, RN, MBA, Practice Leader,
McKesson will have overall responsibility for McKesson's efforts on this
project. Maureen has over nineteen years experience in healthcare information
technology in both the vendor and provider communities. In addition to
development and implementation experience, she has served as Director of IT at a
350 bed Medical Center and Manager and Director of IT Services at a major
healthcare group purchasing organization. Maureen will be assisted by
appropriate educational staff resources to fulfill the responsibilities of the
project.
We expect that IASIS Health System will provide the necessary subject matter
expertise associated with their operations and ongoing training needs. This
includes active participation in the review and sign-off of customized training
curriculum and participation in End User education classes. Additionally,
executive sponsorship from IASIS Health is required to help pave the way for
this significant change.
SUMMARY
McKesson will leverage the work IASIS Health System has done to date in an
effort to reduce duplication of effort and maximize success of this project. Our
methodologies are proven and our approach to engagements will elicit support and
produce effective buy-in from the IASIS Health System executives and staff. This
ensures that our customers can continue to benefit from the projects that we
lead long after project completion.
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CLINICAL DOCUMENTATION
STANDARDIZATION INITIATIVE
SERVICE DESCRIPTION
McKesson has developed a set of integrated process strategies and software
applications designed to improve the clinical documentation process in the acute
care inpatient setting. Our clinical documentation solution is focused on
enabling IASIS to realize the benefits from their investment in automating
clinical documentation. Our solution goals include:
- - Identifying project success drivers and objectives
- - Understanding current clinical documentation processes and relevant
business needs
- - Developing cross functional workflow processes using software as
enabling technology
- - Incorporating "best practices" and user input into workflow development
and system design
- - Accelerating the design process through improved decision making and
supporting development activities
- - Providing integration of system design and process/workflow redesign
activities.
Our Clinical Documentation Solution Design Services
are delivered using a phased approach:
- PERFORMANCE BASELINE VALIDATION -- Focused on identifying
potential benefits to be derived through the implementation
and deployment of clinical documentation applications and
establishing baseline metrics to measure the effectiveness of
the solution once it has been deployed.
- PLAN/DESIGN -- Focused on the activities and decisions
necessary to define future state process workflow and develop
system build requirements.
Clinical Documentation Solution Design Services
assumes that required implementation tasks including system build, training
program development and deployment, testing and activation utilize the
information and deliverables from solution design activities. Project management
will be provided in conjunction with the overall Program Management Office.
IASIS management has decided to standardize documentation practices across its
facilities (15) in a four-year time period. The standardization initiative will
begin deploying a standardized clinical documentation system at Unknown Facility
by December 2004, and subsequently rolling out a standard program to all other
IASIS regions over the next three years. To meet the initial target we have
agreed to include the following clinical care/content areas:
- - Vitals, Intake & Output, and Pain Assessment documentation
- - Admission History documentation
- - Med/Surg specific documentation
- - Critical Care specific documentation
- - Pediatrics specific documentation
- - Respiratory Therapy specific documentation
- - Occupation/Physical Therapy specific documentation
- - Speech Therapy specific documentation
- - Assumes use of exception based charting and normal limits as a standard
across all facilities
- - Assumes use of a standard build as a starting point. Customization
limited to 5 results per content/care area
- - Plan of Care will be addressed by IASIS after they become more familiar
with the content and get the foundation built. This typically requires
at least an additional 3 months of effort
The following clinical care/content areas will be excluded:
- - Dialysis
- - OB
- - Rehab
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- - Outpatient
- - OR Recovery
- - Cath Lab
- - Plan of Care
- - NICU / PICU
The applications included in this standardization project include:
- - Horizon Expert Documentation (including Clinical Profile)
- - Horizon AdminRx
- - Clinical Profile
BASELINE PERFORMANCE VALIDATION
The current clinical documentation environment at Unknown Facility needs to be
well understood prior to successfully embracing a new and improved clinical
documentation system. This will provide an opportunity to:
- - Evaluate the current environment (includes people, process and
technology)
- - Identify clinical documentation issues, risks, and improvement
opportunities
- - Establish baseline performance metrics to assist in monitoring the
success of the clinical documentation standardization efforts
The standardization initiative begins with an assessment of the current IASIS
environment and validation of project goals and objectives. The McKesson team
will meet with IASIS to review the goals and objectives outlined by management
to be accomplished by this initiative. Once the goals and objectives have been
validated, McKesson will prepare a list of "success factors" to be presented and
approved by IASIS executives.
Once the success factors have been identified and approved, the McKesson team
will work with IASIS project team to develop a portfolio of "value propositions"
outlining opportunities for benefits to be realized through automation of the
clinical documentation system using Horizon Clinical application products as an
enabler. These value propositions will be reviewed and prioritized to provide
focus during the actual design of the workflow processes and system build
specifications. It may be necessary for IASIS executives to provide priorities
for the identified value propositions in order to maintain the current scope of
the project.
Finally, to provide input for Solution Design activities, a review of existing
processes, workflows and data requirements will be conducted by the McKesson
project. The purpose of this review is to develop the current state business
needs that are to be incorporated into the future state solution design. This
review will consist of:
- - Collecting baseline clinical documentation performance data. This will
involve requesting, collecting and analyzing key reports that provide
insight to the current efficiency and effectiveness of clinical
documentation.
- - Interviewing key executives, managers, and clinical staff to understand
the clinical documentation short and long term goals, issues, concerns,
and opportunities for improvement. This information will assist in
preparing to set the right expectations during the design sessions, in
addition to exploring solutions to current issues and mitigating
standardization risks.
- - Observing staff engaged in clinical documentation activities and
documenting workflow on three (3) inpatient care areas at Unknown
Facility: Medical Unit, Critical Care Unit, and Pediatrics Unit
- - Conducting audits of non-automated (e.g., forms, templates) tools that
are currently used in support of clinical documentation activities. In
addition to reviewing clinical documentation policies and procedures.
- - Validating findings and identifying opportunities for clinical
documentation improvements using a standard build.
- - Conducting a gap analysis of current practices versus known best
practices among existing McKesson clients using Horizon clinical
documentation applications.
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MCKESSON RESPONSIBILITIES IASIS RESPONSIBILITIES
- ---------------------------------------------------------------------------------------------------------------------------------
- - Develop schedule request and conduct initial - Provide input and documentation as requested
interviews with IASIS executives, key stakeholders, clinical regarding organizational goals and objectives related to the
leadership and departmental representatives. clinical documentation initiative(s).
- - Provide sample operational performance metrics for - Project operational data and analysis support as
consideration as baseline metrics. requested by the McKesson project team.
- - Develop and present initial proposal for value - Provide input and participate in current state
propositions with identified baseline metric requirements. review activities.
- - Identify clinical documentation process workflows to - Review and approval of proposed value propositions
be included in the scope of the project. with prioritization as necessary.
- - Conduct review of clinical documentation workflow and - Review and approval of baseline metrics and
data requirements. performance indicators.
- - Develop workflow and data flow documents as required. - Make executive, key stakeholder, clinical leadership
and departmental representatives available for interviews as
- - Identify project scope revisions as required based on requested.
approved project requirements.
- Provide scheduling and logistical support for
- - Finalize project value propositions and "measures of assessment project activities.
success".
DELIVERABLE NAME DELIVERABLE DESCRIPTION
- ---------------------------------------------------------------------------------------------------------------------------------
- - Interview Schedule Request - List of interviews requested of IASIS
representatives
- - Operational Data Request - Summary of operational data requested by the project
team
- - Summary of Project Value Propositions - Summary listing of value propositions including
baseline metrics
- - Summary of Solution Design Requirements - Summary listing of current state business
requirements to be incorporated into future state solution
design
- - Future State Solution Design Summary - Summary of clinical documentation processes to be
included in solution design
- - Current State Solution Design Summary - Workflow and data flow diagrams outlining current
state environment
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PLAN/DESIGN
Once the focus and scope of the solution design has been established through the
Baseline Performance Validation phase, the actual design of the solution begins
in the Plan/Design phase. The objective of this phase is to develop the
components of the overall solution design including future state process
workflow, future state information and data flow, system build requirements and
change requirements for supporting policies and procedures
"Solution Design Workshops" will be conducted during this phase. The workshops
will present McKesson's Solution Design Methodology, identify organizational
wide hospital design requirements, review the scope of the solution design and
identify solution design requirements and guiding principles. The workshops will
be a combination of presentation, discussion, and group breakout formats.
The development of the solution design will have the following
approach/activities:
- - Organize design teams around clinical care/content areas
- - Schedule design sessions and invite participants
- - Prepare agendas, and materials to be used during design sessions
- - Conduct four to five (4-5) eight-hour design sessions per content /
care area using a standard, pre-configured system as a starting point
to make system decisions.
- - Two (2) content / care areas will be running concurrently in any given
week.
- - IASIS Standardization Design Team will make the final design decisions
within the 4-5 design sessions. If consensus is not achieved by the
design team, the corporate CNO will make a final decision within 2
weeks.
- - Document system decisions, assumptions, and issues.
- - Develop new clinical documentation policies & procedures. All policies
& procedures (both new and modified) will be reviewed and approved by
the appropriate IASIS manager and/or committee.
The following clinical content deliverables will be completed as a result of
these activities:
- - System specifications
- - Policies and procedures
- - Test plans
- - Training plans
- - Activation plans
- - Roll out strategy
DESIGN SESSIONS - KEY ASSUMPTIONS
- - IASIS project team will have satisfactorily completed all required
product training courses as defined in the project plan and assumptions.
- - IASIS will make available qualified representatives from appropriate
areas as needed for participation in specified workgroups.
- - Executive endorsement and empowerment of design session participants is
critical to success.
- - IASIS organization is responsible for logistics and scheduling of
design sessions.
- - Each design session will last two days to minimize impact on daily
facility operations but can be adapted to meet each individual organization's
needs.
- - Content of Design Sessions will be focused on inpatient requirements.
- - Detailed solution design decisions will be made in the context of the
initial rollout unit/location/group.
At the completion of the design sessions, the project
team will have the process design specifications, system build requirements and
policy & procedure modifications necessary for the IASIS Core Team to proceed to
the Implement phase where the system database is built, the training program is
defined and developed, and an
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MCKESSON RESPONSIBILITIES IASIS RESPONSIBILITIES
- ---------------------------------------------------------------------------------------------------------------------------------
- - Conduct Solution Design Workshops. - Provide logistical and scheduling support
for Solution Design Workshop and design sessions.
- - Provide solution design "best practice"
recommendations based on McKesson Knowledge Center. - Ensure adequate level of representation and
participation in design session work groups.
- - Provide direction and support for the
development of future state solution design proposal. - Provide executive endorsement and
empowerment for decision making to design session
- - Conduct orientation and training for participants.
workgroup facilitators and scribes.
- Participate in development and review of
- - Develop integrated solution design based on future state solution design materials.
decisions and outcomes of design sessions work
groups. - Provide facilitation and documentation of
final solution design decisions from design session
- - Provide product level support during design work groups.
sessions.
- Assist with preparation of final
- - Provide final documentation of design deliverables of solution design process.
session work group outcomes.
- Participate in solution design summary
- - Conduct solution design summary walkthrough. walkthrough.
- - Document and report unresolved solution
design issues for follow-up.
DELIVERABLE NAME DELIVERABLE DESCRIPTION
- ---------------------------------------------------------------------------------------------------------------------------------
- - "Best Practices" Generic Workflows - Compilation of generic workflows developed
based on effectiveness in driving benefits through
the automation of clinical documentation
- - Future State Process Workflow - Description and diagrams of future state
workflow processes
- - Summary of System Build Requirements - Definition and documentation of system
database build requirements and specifications
- - Policy & Procedure Requirements Summary - Summary of policy & procedure modification
and development requirements to be addressed by the
project team
- - Summary of Training Program Recommendations - Summary of recommendations for development
of end-user training program
- - Summary of Change Management Program - Summary of recommendations for an effective
Recommendations program of change management
- - Summary of Outstanding Design Points - Summary listing of design points to be
addressed included issues requiring management
attention, issues to be address in subsequent work
groups, items of impact to other decisions and
project activities, and items requiring additional
research and clarification
RESOURCES
McKesson will provide the following resources:
- - Project Sponsor will be responsible for setting the strategic direction
and managing risk mitigation during the current state validation and
future state design activities. This resource will be dedicated 25% (7
months)
- - Project Manager will be responsible for managing the validation, design
and build activities. This resource will be dedicated 80% (7 months)
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- - Two (2) Clinical Documentation Specialists will be 80% dedicated and
responsible for collecting data, preparing and supporting design
sessions (including development of deliverables). (7 months)
- - Two (2) HED Implementation Consultants dedicated 80% (6 months)
IASIS will provide the following resources:
- - Assumes a multi-region or multi-facility Standardization Design Team is
required with representation from each care/content area. (To be
finalized during project planning phase)
- - Assumes the IASIS Standardization Design Team will be required to
participate at up to 50% time during a 1 month period per content/
care area with a total of about 80 hours per resource
Dedicated/Longer Term IASIS Resources Required (in addition to partial
resources indicated above):
- - Core Team
- 1 Project Manager
- 1 Technical Analyst/System Administrator
- 1 Interface Analyst
- 5 Clinical Analysts (1 per region)
- - SMEs
- 10 per facility during facility implementation
- Multi-disciplinary representation
- Average of 8 hours per week
- Active involvement regarding input, assistance and decisions
related to process design, policy and procedure, system build,
training content, internal communications, facility
coordination, go-live support, etc.
- - Facility Implementation Team
- 1 Technical Analyst/System Administrator per Region
- 1 Interface Analyst/Region (McKesson can provide unless
Custom interfaces exist)
- 1 Clinical Analyst/Facility (McKesson can provide .5 FTE for
Application specific knowledge and IASIS at .5 FTE for
Clinical Analyst/Liaison)
- 1 Project Manager per Region (McKesson can provide assuming
IASIS provide 1 overall dedicated Project Manager at minimum)
- 1 Reporting Analyst per Region (McKesson can provide)
- Any staff augmentation by McKesson on the Facility
Implementation Team will be provided at an additional cost
- - Maintenance Team (responsible for ongoing changes and 1st line of
support for each facility post go-live):
- 1-2 System Administrators (about .25/server)
- 2.5 Interface Analysts (about 0.5/server)
- 10 Application Specialists (2/server)
OTHER ASSUMPTIONS:
GENERAL
- - 5 Servers, 1 server per region
- - Representation from each region to attend technical and application
training at the McKesson Education Center in Dallas, Texas
- - Assumes project start 8-10 weeks after hardware is ordered
- - Hardware needs to be ordered the 1st week in January in order to meet a
March start date and the go-live date for Unknown Facility by the end
of calendar year 2004
- - Assumes IASIS Core Team will attend Dallas education in March in order
to meet the Unknown Facility live date
- - Assumes a mid-install 2 week upgrade to ER7.6 in Q2/Q3
- - No clinical conversions will occur for existing nursing documentation
systems
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- - McKesson will provide end-user training for Unknown Facility. IASIS
will be responsible for training at subsequent facility roll-outs
- - IASIS and McKesson Team members from each of the facilities will have
access to the system during the standardization and implementation
phases
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OTHER
- - Total standardization effort will require a 6 month duration to cover
all 8 content/care areas
- - Standardization and build will largely be a concurrent effort
- - Assumes 2 content/care areas will be running concurrently in any
given week
- - Assumes 4-5 eight-hour design sessions per content/care area
- - Assumes the IASIS Standardization Design Team will make the final
design decisions within the 4-5 design sessions. If consensus is not
achieved by the design team, the corporate CNO will make a final
decision within 2 weeks
- - The Core Team from IASIS will work in conjunction with the McKesson
Implementation staff to modify the standard system
- - There will be no customization at the facility level
- - Assumes IASIS will need to provide 24 temporary staff nurses for a
6-week duration to backfill during end user training at each facility.
This is based on the following assumptions:
- 500 clinicians to be trained per facility
- 12 hours of training per end-user clinician including basic
computer skills, Clinical Profile/Expert Documentation (HED)/
Medication Administration (ADM/RX)
- 12 participants per class
- facilities will support 2 concurrent classes of 12
participants each
- total duration of training will run 6 weeks
- - Assumptions regarding temporary staff nurses will need to be revised
once actual number of participants per facility, number of training
classrooms available per facility, and capacity per classroom at each
facility is finalized
- - Assumes 24 x 7 support will be required for 2 weeks with a housewife
rollout of HED
- - Assumes IASIS will provide 4 FTEs for every 3 units will be required
during the 2-week post go-live support period. This assumes one person
will provide 40 hours of coverage per week supporting the 3 assigned
units
- - Assumes IASIS will provide temporary staff nurses to backfill the 24 x
7 support
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EXHIBIT III TO CONTRACT SUPPLEMENT NO. P0413775
THIRD-PARTY TERMS
(SEE FOLLOWING PAGES FOR THIRD-PARTY EXHIBIT[S])
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EXHIBIT III-A
ACCUSOFT SOFTWARE OR HORIZON PATIENT FOLDER
This Exhibit provides additional Third-Party Software terms in connection with
the McKesson-owned Software licensed under this Contract Supplement. Capitalized
terms used in this Exhibit have the meaning set forth in the Agreement.
Customer shall use the Accusoft Software only on the number of Twain scanning
workstations licensed which shall be disclosed in this Contract Supplement. Use
of the Accusoft Software on additional Twain scanning workstations shall require
modification to this Contract Supplement and shall be subject to payment of
additional fees. Notwithstanding the foregoing, Customer may make one (1) copy
of the Accusoft Software for back up purposes only.
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EXHIBIT III-B
WEBLOGIC APPLICATION SERVER
FOR USE WITH HORIZON (WP) FOUNDATION, HORIZON PATIENT FOLDER AND
HORIZON EXPERT DOCUMENTATION
The following Special Provisions pertain to Customer's License for the
WebLogic Application Server Software ("Software") developed by BEA Systems, Inc.
("BEA").
1. LICENSE:
1.1 Customer may install and use the Software only in conjunction
with the associated McKesson application with which it is being
packaged. Customer may not run any third party software on the
Software or any of its API's without purchasing a license for
such use. Notwithstanding the foregoing, the software may be
used by customer developed applications that have been developed
to the Horizon(WP) Foundation.
1.2 Customer shall use the Software only on the number of CPU's
licensed (which number shall be specified by McKesson in an
attachment to this Contract Supplement). Use of the software on
additional CPU's shall require modification to this Contract
Supplement and shall be subject to payment of additional fees
2. PRODUCT WARRANTY: For a period of ninety (90) days after implementation
of the Software by Customer, the Software shall substantially conform to
and operate in accordance with the Documentation. BEA's and McKesson's
sole and exclusive liability, and Customer's sole remedy, with respect
to non-conformities with the foregoing warranty will be for BEA to
repair or replace the nonconforming portion of the Software. This
warranty shall not extend to any non-conformities or errors that result
from: (i) Customer's failure to implement updates to the Software made
available to Customer; (ii) use of the Software other than in accordance
with the Agreement and the Documentation.
EXCEPT AS SET FORTH ABOVE, BEA AND MCKESSON MAKE NO WARRANTY, EXPRESS,
IMPLIED, STATUTORY, OR OTHERWISE, AND SPECIFICALLY DISCLAIM ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BEA AND
MCKESSON MAKE NO WARRANTY THAT THE SOFTWARE IS ERROR-FREE.
3. THIRD PARTY BENEFICIARY: BEA Systems, Inc. shall be considered a third
party beneficiary under this Contract Supplement and as such shall be
entitled to the benefit of the obligations incurred by the McKesson
Customer in this Contract Supplement.
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EXHIBIT III-C
FIRST DATABANK
FOR USE WITH HORIZON CLINICAL INFRASTRUCTURE, HORIZON EXPERT DOCUMENTATION AND
HORIZON ORDER MANAGEMENT
The following special provisions regarding Customer's license of the
First DataBank Knowledge Bases ("Databases") is for the collection of
ANNUALLY RENEWABLE Software Maintenance Fees by McKesson and subsequent
payment of said fees to First DataBank on behalf of Customer.
1. McKesson grants a limited, non-transferable, non-exclusive license to
Customer as indicated below to use one or more of the First DataBank
Knowledge Bases ("Databases") delivered to Customer for a term beginning
on the date the Databases are first installed in Customer's system or
systems and continuing until (a) expiration of the license term, or (b)
Customer's violation of any of the terms and conditions of this Exhibit,
or (c) either party notifies the other in writing that it will no longer
use or provide the Databases to Customer, as the case may be. Annual
fees for the use of the Database shall be paid to McKesson, as agent for
First DataBank in accordance with McKesson's then current published fee
schedule.
2. The Databases are proprietary to First DataBank. Except in the ordinary
course of providing medical information to or about patients to the
Customer, Customer shall hold all portions of the Databases in the
strictest confidence, not disclose the contents thereof, shall not copy,
duplicate, modify, or distribute any software or data element forming a
whole or a part of the Databases, and shall not, during the term of this
Contract Supplement or five (5) years thereafter, develop or market any
database competitive with the Databases. Within thirty (30) days
following termination of this Contract Supplement, Customer agrees to
return any disk or magnetic tapes provided by McKesson to Customer
containing the Databases and to destroy all information relating to or
constituting the Databases (including User documentation, data stored on
disks, magnetic tapes, and computer storage devices) provided directly
or indirectly by First DataBank. Upon termination or non-renewal of this
Contract Supplement granting McKesson the right to sublicense Databases
to Customer, Customer must either (a) accept First DataBank's offer to
license Databases on a new, individual, long-term direct license basis,
at First DataBank's generally-applicable terms and conditions at that
time or (b) de-install and destroy the Databases (by replacing them with
an alternative product offered by McKesson, if applicable).
3. The parties hereby acknowledge that, notwithstanding anything in this
Exhibit, Customer may utilize the customization functionality within the
Drug Information Framework Software, if such software was licensed, to
provide and report clinical alerts developed by the Customer. Customer
assumes all liability for such customized alerts. Customer agrees to
indemnify, defend and hold McKesson and First DataBank harmless from
such Customer developed alerts to the extent that such claims would not
have existed but for Customer's customization of the alerts.
4. The Databases must be used subject to this Exhibit and must be used only
on a Customer's computer system. Customer has no right to sublicense the
system without express written approval of First DataBank.
5. First DataBank hereby warrants that the non-exclusive rights granted to
Customer are free of any and all assignments, grants, licenses,
obligations, or agreements, either written, oral or implied which might
detract from Customer's full enjoyment of such right. First DataBank
warrants that, at the time of delivery to Customer, the Databases will
perform as generally described in the First DataBank Database
documentation. During the term of this Contract Supplement, First
DataBank agrees to correct at its own expense any errors or omissions in
the Databases reasonably attributable to it and brought to its attention
by Customer in writing. First DataBank warrants that it has used
reasonable care to accurately compile the databases. First DataBank
MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, OTHER THAN
THOSE IN THIS EXHIBIT, AND FURTHER,
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MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR MPLIED, AS TO THE
ACCURACY OF THE DATA FROM WHICH THE DATABASES ARE COMPILED, NOR AS TO
FITNESS FOR LICENCEE'S PARTICULAR PURPOSE.
6. Customer may not modify or amend the Databases. Any modifications by
Customer will release First DataBank from responsibility, if any,
relating to the performance of the Databases.
7. Customer acknowledges that McKesson has acted merely as a sales agent
for First DataBank with regard to the Databases, and that McKesson is
not the author of, nor is responsible for, the content of the Databases.
MCKESSON MAKES NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND AND HEREBY
DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND IN NO EVENT SHALL McKesson BE LIABLE TO CUSTOMER
OR ANY THIRD PARTY FOR ANY DIRECT OR INDIRECT DAMAGES.
8. First DataBank has utilized reasonable care in collecting and reporting
the information contained in the Databases and has obtained such
information from sources believed to be reliable. First DataBank,
however, does not warrant the accuracy of codes, prices or other data
contained in the Database. Information reflecting prices is not a
quotation or offer to sell or purchase. The clinical information
contained in the Databases is intended as a supplement to, and not a
substitute for, the knowledge, expertise, skill, and judgment of
physicians, pharmacists, or other healthcare professionals in patient
care. The absence of a warning for a given drug or drug combination
should not be construed to indicate that the drug or drug combination is
safe, appropriate or effective in any given patient.
9. Customer acknowledges that any and all software problems encountered by
Customer, including those related to the Databases, must be directed to
McKesson.
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EXHIBIT III-D
ORACLE PROGRAMS
FOR HORIZON CLINICAL INFRASTRUCTURE, HORIZON CARE RECORD, HORIZON(WP)
FOUNDATION, AND HORIZON ORDER MANAGEMENT
The following provisions relating to Customer's sublicense with ORACLE Programs
("Oracle") differ from the general license provisions set forth in this Contract
Supplement.
1. ORACLE PROGRAMS. "Oracle Programs" means any Third Party Software in
object code form licensed by Oracle through McKesson together with any
related Oracle Program documentation.
2. OTHER DEFINITIONS.
a. "APPLICATION SPECIFIC FULL USE" mean Oracle Programs that shall
be limited to use solely for the purpose of executing the
McKesson Software application with which it is licensed.
Modifications to the Oracle Programs may only be made by a Full
Use Program and may not change the scope of the McKesson
Software. Third-party report writers and query tools may be used
in conjunction with the Application Specific Full Use license
provided they are not used to modify the McKesson Software in
any way.
b. "FULL USE" or "FULL USE PROGRAMS" mean unaltered versions of the
Oracle Programs with all functions intact.
c. "NAMED USER" is the User Type defined as an individual
authorized by you to use the programs that are installed on a
single server or multiple servers, regardless of whether the
individual is actively using the programs at any given time.
d. "PROCESSOR BASED LICENSE" is the User Type that grants the
rights to unlimited users to run the application on the
designated hardware, with the hardware's number of processors
specified.
3. LICENSE TERMS
3.1 GRANT. Unless specifically indicated otherwise in this Contract
Supplement, the Oracle License shall be a license to use Application
Specific Full Use sublicenses with the McKesson Application(s) for the
number of processors in the application's server(s) (Processor based
license), or the number of Named Users specified. Full Use or Full Use
Programs must be specifically indicated in this Contract Supplement.
3.2 USER TYPE. Shall be specified as "Named User;" or as "Processor based
sublicense;" which shall also describe as appropriate the number of
Named Users licensed or the number of processors licensed on each
database server.
3.3 PROPRIETARY RIGHTS. The Oracle Programs are Confidential Information. No
right, title or interest in the Oracle Programs, including copyright,
trademarks or proprietary rights, is transferred to Customer by Oracle
or McKesson. Title to and ownership of the Oracle Programs shall remain
with Oracle or its suppliers. Proprietary notices of Oracle and its
suppliers shall appear on the Oracle Programs. Customer acknowledges
that it shall not use any trademark of Oracle or its suppliers except as
may be required to reproduce the proprietary notices of Oracle and its
suppliers. Customer shall not cause or permit reverse engineering,
disassembly or decompilation of the Oracle Programs.
4. NOTICE. Customer shall notify McKesson as set forth in the Agreement of:
(a) any claim or proceeding involving the Oracle Programs that comes to
its attention; and (b) all claimed or suspected defects in the Programs.
5. THIRD PARTY BENEFICIARY. Customer acknowledges that Oracle is an actual
and intended third party beneficiary of the provisions of this Contract
Supplement.
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EXHIBIT III-E
SNOWBOUND SOFTWARE FOR HORIZON PATIENT FOLDER SOFTWARE
This exhibit provides additional Third-Party Software terms in connection with
the McKesson-owned Software licensed under this Contract Supplement.
Capitalized terms used in this exhibit have the meaning set forth in the
Agreement.
Customer shall use the Snowbound Software, which is licensed per Central
Processing Unit ("CPU") per server, only on the number of licensed CPU's. The
number of licensed CPU's per server shall be two (2). Use of the Snowbound
Software on additional CPU's shall require modification to this Contract
Supplement and shall be subject to payment of additional fees.
SNOWBOUND SOFTWARE FOR HORIZON
PATIENT FOLDER IMAGING LINK ENGINE SOFTWARE
This exhibit provides additional Third-Party Software terms in connection with
the McKesson-owned Software licensed under this Contract Supplement.
Capitalized terms used in this exhibit have the meaning set forth in the
Agreement.
Customer shall use the Snowbound Software only on the number of workstations
and print servers licensed. The Snowbound Software is packaged and licensed in
increments of 100 workstations and 1 print server per Customer facility. Use of
the Snowbound Software on additional workstations and/or print servers shall
require modification to this Contract Supplement and shall be subject to
payment of additional fees. Notwithstanding the foregoing, Customer may make
one (1) copy of the Snowbound Software for back up purposes only.
142
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
EXHIBIT III-F
VIGNETTE PORTAL SERVER
DEVELOPMENT KIT FOR HORIZON(WP) FOUNDATION
The following Special Provisions pertain to Customer's License for the Vignette
Portal Server Development Kit ("Software") developed by Vignette Corporation.
1. DEFINITIONS:
a. "DOCUMENTATION" means user manuals, training materials and operating
instructions provided with the Software in written or electronic form.
b. "PORTAL SITE" means Web Sites developed by or for Customer using all
or part of the Software
c. "USERS" means individuals authorized by Customer to access and use a
Portal Site.
d. "WEB SITE" means a set of compilations of integrated text, graphics,
sound or other materials, which, through certain software (e.g. a Web
Browser), is displayed on client computers, hand-held devices, or
other displays.
2. LICENSE:
2.1. Customer may install and use the Software for the purpose of
developing and testing Portal Sites for deployment on the Horizon
(WP) Foundation. Customer may not deploy Portal Sites directly on the
Software.
2.2. Customer may incorporate, reproduce and distribute Documentation or
portions thereof into Customer's documentation for a Portal Site to
Customer's employees and to Users.
2.3. Customer shall use the Software only on the licensed server. Use of
the software on additional servers shall require modification to the
Agreement and shall be subject to payment of additional fees.
Notwithstanding the foregoing, Customer may make one (1) copy of the
Software for back up purposes;
3. PRODUCT WARRANTY: For a period of ninety (90) days after implementation of
the Software by Customer, The Software shall substantially conform to and
operate in accordance with the Documentation. Vignette's and McKesson's
sole and exclusive liability, and Customer's sole remedy, with respect to
non-conformities with the foregoing warranty will be for Vignette to repair
or replace the nonconforming portion of the Software. This warranty shall
not extend to any non/conformities or errors that result from: (i)
Customer's failure to implement updates to the Software made available to
Customer; (ii) use of the Software other than in accordance with this
Agreement and the Documentation.
EXCEPT AS SET FORTH ABOVE, VIGNETTE AND MCKESSON MAKE NO WARRANTY, EXPRESS,
IMPLIED, STATUTORY, OR OTHERWISE, AND SPECIFICALLY DISCLAIM ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VIGNETTE
AND MCKESSON MAKE NO WARRANTY THAT THE SOFTWARE IS ERROR-FREE.
4. THIRD PARTY BENEFICIARY: Vignette Corporation, along with Sun Microsystems,
Inc. and Oracle Corporation (for components of the Software licensed by
Vignette from these parties), shall be considered third party beneficiaries
under this Agreement and as such shall be entitled to the benefit of the
obligations incurred by the McKesson Customer in this Agreement.
VIGNETTE PORTAL SERVER FOR
HORIZON(WP) FOUNDATION AND HORIZON PATIENT FOLDER
The following Special Provisions pertain to Customer's License for the Vignette
Portal Server Software ("Software") developed by Vignette Corporation.
1. DEFINITIONS:
143
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 19, 2003
a. "DOCUMENTATION" means user manuals, training materials and operating
instructions provided with the Software in written or electronic form.
d. "PORTAL SITE" means Web Sites developed by or for Customer using all or
part of the Software
e. "USERS" means individuals authorized by Customer to access and use a
Portal Site.
d. "WEB SITE" means a set of compilations of integrated text, graphics,
sound or other materials, which, through certain software (e.g. a Web
Browser), is displayed on client computers, hand-held devices, or other
displays.
2. LICENSE:
2.1 Customer may install and use the Software for the purpose of
developing, testing, displaying, transmitting, and supporting Portal
Sites and to support Users.
2.2 Customer may incorporate, reproduce and distribute Documentation or
portions thereof into Customer's documentation for a Portal Site to
Customer's employees and to Users.
2.3 Customer shall use the Software only on the number of CPU's licensed
(which number shall be specified by McKesson in an attachment to this
Contract Supplement). Use of the software on additional CPU's shall
require modification to this Contract Supplement and shall be subject
to payment of additional fees. Notwithstanding the foregoing, Customer
may make one (1) copy of the Software for back up purposes;
2.4 In operation of Portal Sites, Customer shall comply with all
applicable laws and regulations. Customer may post on the Portal Sites
only content owned by Customer or for which Customer has received
express permission from the owner, and content in the public domain.
3. BACKUP COPY:
Customer may make one (1) copy of the Software for back-up and recovery
purposes.
4. COMPLIANCE WITH LAWS:
In operation of Portal Sites, Customer shall comply with all applicable
laws and regulations.
5. PRODUCT WARRANTY: For a period of ninety (90) days after implementation of
the Software by Customer, the Software shall substantially conform to and
operate in accordance with the Documentation. Vignette's and McKesson's
sole and exclusive liability, and Customer's sole remedy, with respect to
non-conformities with the foregoing warranty will be for Vignette to repair
or replace the nonconforming portion of the Software. This warranty shall
not extend to any non conformities or errors that result from: (i)
Customer's failure to implement updates to the Software made available to
Customer; (ii) use of the Software other than in accordance with the
Agreement and the Documentation.
EXCEPT AS SET FORTH ABOVE, VIGNETTE AND MCKESSON MAKE NO WARRANTY, EXPRESS,
IMPLIED, STATUTORY, OR OTHERWISE, AND SPECIFICALLY DISCLAIM ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VIGNETTE
AND MCKESSON MAKE NO WARRANTY THAT THE SOFTWARE IS ERROR-FREE.
6. THIRD PARTY BENEFICIARY: Vignette Corporation, along with Sun Microsystems,
Inc. and Oracle Corporation (for components of the Software licensed by
Vignette from these parties), shall be considered third party beneficiaries
under this Contract Supplement and as such shall be entitled to the benefit
of the obligations incurred by the McKesson Customer in this Contract
Supplement.
144
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 19, 2003
AMENDMENT
THIS AMENDMENT (the "Amendment") which amends Information System
Agreement No. C9902292, dated February 23, 2000 (the "ISA") is effective as of
December 22, 20O3 (the "Amendment Effective Date") between McKesson Information
Solutions LLC f/k/a HBO & Company ("McKesson") and IASIS Healthcare Corporation
("Customer") (collectively, the "Parties"). This Amendment also amends those
portions of Amendment No. 97194 dated September 30, 1998 between Tenet
HealthSystem Medical, Inc and McKesson which were subsequently assigned to
Customer in Partial Assignment and Assumption Agreement No. P9903260 dated July
27, 2000 (the "Previous License"). The ISA and the Previous License shall
collectively be known as the "Agreement".
WHEREAS, the Parties acknowledge that:
(a) The parties acknowledge that Customer previously licensed the
Pathways Care Manager with the Base and Meds IV's Software, now known as Horizon
Clinical Infrastructure, Horizon Order Management and Horizon Clinical
Documentation Software (the "Existing Software"). Upon the Amendment Effective
Date, use of the Existing Software at St. Luke's is terminated.
Further, McKesson hereby grants to Customer a License to utilize the
Existing Software strictly in accordance with the terms of the Agreement for
such use only at a facility to be determined after the Amendment Effective Date
(the "Unknown Facility"). Notwithstanding the foregoing, Customer shall not be
relieved of its obligations to pay any billed or unbilled amounts due to
McKesson incurred in accordance with the license for St. Luke's Hospital;
(b) Customer previously licensed from McKesson the Horizon Clinical
Documentation(TM) Software (Med/Surg, Critical Care, Respiratory Care, and Meds
& IV's modules) on the Agreement ("Previously Licensed Software");
(c) McKesson currently markets its (i) Horizon Expert Documentation(TM)
("HED") Software, and (ii) Horizon Limited AdminRx(TM) ("Limited AdminRx"), as
separately priced and marketed products;
(d) The Parties desire to terminate the Previously Licensed Software,
associated Software Maintenance and any associated Installation/Implementation
Services.
NOW, THEREFORE, in consideration of the mutual exchange of promises set
forth herein, McKesson and Customer agree to amend the Agreement, as of the
Amendment Effective Date, as follows:
1. Except as defined herein or otherwise required by the context
herein, all capitalized terms used in this Amendment have the meaning set forth
in the Agreement.
2. Twelve (12) months from the Effective Date of Contract Supplement
P0413775, to be executed contemporaneously with this Amendment, (i) Customer's
license for the Previously Licensed Software shall terminate (the "Terminated
Software"); and (ii) Customer will promptly cease using and return to McKesson
or (at McKesson's request) destroy and erase all copies of the Terminated
Software in its possession or control, and certify in writing to McKesson that
it has done so. Concurrently with such termination, McKesson's obligation to
provide Software Maintenance for the Terminated Software shall also terminate.
3. The ISA is hereby amended by the deletion in its entirety of Exhibit
1-B and its replacement with Attachment 1 attached hereto.
Page 1
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 19, 2003
4. The ISA is hereby further amended by the deletion in its entirety of
Section 3.1.1 of Exhibit II in its entirety and its replacement with the
following:
"3.1.1 For thirty-six (36) months after the Amendment Effective
Date, McKesson will grant a license to Customer to utilize the Software licensed
for the entire range of Software listed below ("Core Software") to process
additional Customer facilities upon payment to McKesson of the following
Software License Fees listed below. The fees specified below shall be based on
Facilities with operating expenses of [ ]* or less:
- ----------------------------------------------------------------------------------
SOFTWARE LICENSE FEE PER FACILITY
- ----------------------------------------------------------------------------------
STAR Chart Management [ ]*
- ----------------------------------------------------------------------------------
STAR Clinical Browser
- ----------------------------------------------------------------------------------
STAR Clinical Management
- ----------------------------------------------------------------------------------
STAR Laboratory
- ----------------------------------------------------------------------------------
STAR Medical Records Abstracting
- ----------------------------------------------------------------------------------
STAR Order Management
- ----------------------------------------------------------------------------------
STAR Patient Processing
- ----------------------------------------------------------------------------------
STAR Pharmacy
- ----------------------------------------------------------------------------------
STAR Radiology
- ----------------------------------------------------------------------------------
STAR Account Express
- ----------------------------------------------------------------------------------
STAR Vista Reporting - pricing only available until
August, 2005 (formerly known as STAR SQL)
- ----------------------------------------------------------------------------------
STAR Utilization Management
- ----------------------------------------------------------------------------------
STAR State Regulations
- ----------------------------------------------------------------------------------
STAR Receivables Workstation
- ----------------------------------------------------------------------------------
STAR Pharmacy Ambulatory Care
- ----------------------------------------------------------------------------------
STAR Patient Scheduling
- ----------------------------------------------------------------------------------
STAR Patient Accounting
- ----------------------------------------------------------------------------------
STAR Navigator
- ----------------------------------------------------------------------------------
STAR Laboratory Anatomic Pathology
- ----------------------------------------------------------------------------------
STAR Laboratory Advanced Microbiology
- ----------------------------------------------------------------------------------
STAR Concurrent Drug Tracking
- ----------------------------------------------------------------------------------
Pathways Decision Support Data Warehouse
including:
Financial Analyst
Clinical Analyst
Contract Modeling
Horizon Business Insight (formerly known
as ds.Pathfinder)
Outcomes Advisor
- ----------------------------------------------------------------------------------
Horizon Passport (includes functionality of Pathways
Health Network Expert) (Enterprise MPI)
- ----------------------------------------------------------------------------------
Pathways Healthcare Scheduling
- ----------------------------------------------------------------------------------
Horizon Surgical Manager
- ----------------------------------------------------------------------------------
Pathways Contract Management
- ----------------------------------------------------------------------------------
Pathways Compliance Advisor
- ----------------------------------------------------------------------------------
Page 2
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 19, 2003
- --------------------------------------------------------------------------------
Electronic Commerce Solutions - Claims
Administrator(1) [ ]*
- --------------------------------------------------------------------------------
Total:
- --------------------------------------------------------------------------------
McKesson reserves the right to charge annual Software Maintenance
Services fees for additional Software licensed.
5. All of the Software referenced in the table above, with the
exception of Horizon Surgical Manager, previously licensed for use at Customer's
former Facility, Rocky Mountain Medical Center, on Contract Supplement No.
P9902292-1 dated February 28, 2000, is hereby transferred for use at the Unknown
Facility.
6. The ISA is hereby further amended by the deletion of the third (3rd)
sentence of Section 4.2 of Exhibit II in its entirety and its replacement with
the following:
"The first annual Software Maintenance fee shall be calculated at
[ ]* of the net Software license fees and shall be due twelve
(12) months from the Effective Date of the applicable Contract Supplement."
7. The ISA is hereby further amended by the deletion of Section 5,
Paragraph 2 in its entirety and its replacement with the following:
"For thirty-six (36) months from the Amendment Effective Date,
McKesson shall provide to Customer fixed fee pricing at a [ ]* discount off
of McKesson's Prevailing Rate for services to be determined and contracted for
on a Contract Supplement."
8. The ISA is hereby further amended by the addition of the following
as a new section 7 of Exhibit II:
"7. Right of Exchange. In the event, during the Initial Software
Maintenance Term, McKesson markets alternative software to the McKesson-owned
Software licensed under this Agreement, and such alternative software has
generally no more than minimal differences in prices, features and functions,
regardless of differences arising from factors such as operating systems,
databases and user interfaces, Customer shall have the right to exchange such
licensed Software for such alternative product as part of Software Maintenance
Services at no additional Software license fees. Customer acknowledges that
exercise of the foregoing right may require it to purchase additional Equipment,
Implementation Services, and Third-Party Software from McKesson."
9. The ISA is hereby further amended by the addition of the following
as a new Section 8 of Exhibit II:
"8. Customer shall have the right to transfer a Software license(s)
as follows:
(a) License Transferability. In the event Customer closes or sells all
of its right, title and interest in a Facility, and provided Customer has
complied with the notice provision as set forth in Section (iii) below and is
current on all undisputed accounts receivables owed to McKesson, then Customer
shall
- ----------------------
(1) This amount represents the per facility pricing for a claim volume ranging
from [ ]* claims per month. Software License fees for Facilities
processing monthly claims outside of said range will be charged at McKesson's
then-current rate.
Page 3
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 19, 2003
have the right to transfer the licenses for the McKesson-owned Software being
used by the closed or sold Facility solely to another Customer Facility on the
following terms.
(i) No consent from McKesson shall be required nor any additional
Software license or Software Maintenance Fees shall be required for a transfer
of license(s) for Software granted under this Agreement made for the purpose of
transferring such license(s) to another Customer Facility so long as the scope
of use does not expand beyond the scope of use as originally granted in the
applicable Contract Supplement. In the event the scope of use for the
transferred to Facility exceeds the previously licensed scope of use, additional
license fees may be due to McKesson from Customer. No credit shall be granted
Customer in the event the scope of use decreases.
(ii) At least thirty (30) days prior to the transfer of any license
hereunder, Customer must notify McKesson in writing of its intent to so
transfer. The transfer notice must be sent in accordance with Section 12 of the
Agreement and must contain, at a minimum, the following information:
A. Name and address of the closed or sold Facility;
B. The Software to be transferred
C The operating expense and bed size of both the closed
or sold Facility and the Facility to which the
Software is to be transferred;
D. Date of licensure with agreement number pursuant to
which such Software was licensed;
E. The name of the Facility to which the Software is to
be transferred and the relationship of such Facility
to Customer, and
F. The expected date of license transfer.
(iii) In the event of disaffiliation between Customer and a
Facility that is being sold by Customer and Customer does not elect to transfer
such license within Customer's organization, but rather the sold Facility would
retain the Software license, then, (i) such sold Facility must execute a
separate License Agreement with McKesson for the licensure of such Software;
provided, however, that no additional Software license fees shall be paid by the
sold Facility, and (ii) Customer may continue to provide data processing support
for such sold Facility for a period no longer than twelve (12) months from such
disaffiliation, but only provided that the Software Maintenance for such
disaffiliated entity is paid by Customer during such time period.
(iv) The cost of any Equipment and/or services required as a
result of any permitted transfer shall be borne by Customer.
(b) Whenever Customer acquires a Facility that is already utilizing
McKesson-owned Software, such Facility, at the time that the next annual
Software Maintenance Fee is due, shall begin paying Software Maintenance Fees at
[ ]* of the net license fees previously paid for the Software, subject to
increases in accordance with this Agreement, regardless of whether such amount
is greater or less than the amount such Facility was paying prior to its
acquisition by Customer."
10. Neither McKesson nor Customer shall disclose the terms and
conditions of this Amendment to any third party and both Parties agree to
maintain the confidentiality of this Amendment, except as required by law.
11. This Amendment contains all of the terms and conditions agreed upon
by the Parties regarding the subject matter of this Amendment. Any prior
agreements, promises, negotiations, or representations, either oral or written,
relating to the subject matter of this Amendment, not expressly set forth in
this Amendment are of no force or effect.
Page 4
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 19, 2003
12. Any amendment or modification of this Amendment must be in writing,
and signed by duly authorized representatives of McKesson and Customer. Any
amendment or modification not made in this manner shall have no force or effect.
13. Sections 4, 6, 7, 8 and 9 hereof shall only apply in the event
Customer obtains approval from its Board of Directors as set forth in General
Comment 12 of Contract Supplement P0413775.
14. Except as otherwise modified by this Amendment, all other terms and
conditions of the Agreement shall remain in full force and effect.
IN WITNESS WHEREOF, the Parties have caused this Amendment to be
executed by their duly authorized representatives.
IASIS HEALTHCARE CORPORATION MCKESSON INFORMATION SOLUTIONS LLC
By: /s/ Sandra McRee By: /s/ Terry Snyder
----------------------------- ----------------------------
Name: Sandra McRee Name: Terry Snyder
----------------------------- ----------------------------
Title: Chief Operating Officer Title: V.P.
----------------------------- ----------------------------
Date: 12-22-03 Date: 12/22/03
----------------------------- ----------------------------
Page 5
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 19, 2003
ATTACHMENT 1 TO AMENDMENT NO. P0413860
2003 MCKESSON CORPORATE TRAVEL POLICY
TRAVEL POLICY, PROCEDURES, AND EXPENSE REIMBURSEMENT GUIDELINES
I. TRAVEL ARRANGEMENTS: All travel arrangements (to include airline,
lodging, rental car, etc.) must be arranged through Rosenbluth
International. Tickets not issued by Rosenbluth International will not
be reimbursed.
A. AIR TRAVEL - The Company will reimburse all business air
travel as long as such travel is at the lowest cost available
airfare, short of endangering the reason for the trip or the
business needs dictated by a customer. The guidelines
surrounding our travel policy are as follows:
The lowest available airfare, regardless of penalties or
restriction, must be utilized by anyone traveling at the
expense of McKesson. Any tickets being requested within 7-days
of travel require Senior V.P. approval before the ticket can
be issued by the Travel Department.
ROSENBLUTH INTERNATIONAL will automatically confirm the lowest
airfare available on the requested routing. Rosenbluth
International will check all flights one and a half hours
before and one and a half hours after the originally requested
arrival, for the lowest available airfare and advise the
traveler of the lowest fare options.
B. LODGING. The Company will pay only actual room rental costs
supported by the hotel bill for each day that lodging away
from home is required for business reasons. Hereafter, the
standard hotel will be Marriott Courtyard-type lodging for all
business-related travel.
C. CAR RENTALS. The Company will reimburse car rentals only when
other means of transportation are unavailable, more costly, or
impractical. The use of a rental car must be justified as a
business need and not as a matter of personal convenience. The
use of compact or intermediate cars is acceptable only when
two or more employees are traveling together and sharing the
rental car, or when it is necessary to have a larger vehicle
for carrying clients or equipment.
D. OTHER TRANSPORTATION
PERSONAL CAR - The Company prefers travel through use of
public transportation, but an employee's automobile should be
used when other transportation is unavailable or economy can
be realized. The Company will reimburse the employee at the
rate of .365 cents per mile over and above the normal commute,
plus parking and tolls, for authorized business use of
personal cars. The normal commute includes an employee's drive
to his/her office, or FM site, if located in the same city in
which the employee resides.
TAXIS AND OTHER OUT OF TOWN TRANSPORTATION - The cost of a
taxi to and from places of business, hotels, or airports in
connection with business activities is reimbursable. Use of
taxis is authorized only when more economical services (hotel
vans, shuttles, etc.) are not available. Employees are
encouraged to utilize public transportation whenever feasible.
Receipts are required for all transportation expenses.
Page 6
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 19, 2003
II. MEALS
The Company will reimburse employees for meal expenses
(breakfast, lunch, and dinner) actually incurred, providing
such expenses are reasonable and appropriate. The suggested
costs below should provide a guideline to employees as to what
the Company feels is fair and reasonable, but in no event
should the total exceed $40.00 per day:
Breakfast...... $ 8.00
Lunch.......... $12.00
Dinner......... $20.00
III. OTHER REIMBURSABLE EXPENSES
A. TELEPHONE EXPENSES
1. Business - The Company will pay charges for local and
long-distance business calls made outside a Company
office, provided the calls are supported by a
listing, hotel bill, or telephone bill. All domestic
long distance telephone calls should be placed
through AT&T.
2. Personal - The Company will pay charges for personal
long distance calls when the employee is away from
home for business reasons. These should be limited to
one ten-minute call a day. In order to maximize the
savings potential employees should place personal
calls through AT&T.
B. LAUNDRY EXPENSES. The Company will pay for reasonable laundry
or dry cleaning charges for employees who are traveling out of
town and will be out of town on company business for five
nights or more. In such situations, the employee's manager
determines the fair and reasonable nature and amount of
reimbursable business expenditure.
C. TIPS AND GRATUITIES. The Company will pay for reasonable
tipping and gratuities:
* up to 20% of the total restaurant bill
* $1 per bag porterage
* up to 15% of the total cab fare
D. IN-TOWN EXPENSES. When traveling within his/her headquarters
city, an employee may expense charges for local transportation
if required for business purposes and when authorized.
Whenever public transportation is not used, claims for taxis,
private limousines, and personal car mileage should be
separated, claimed, and explained, showing the purpose of the
trip and the itinerary.
Page 7
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 18, 2003
MCKESSON
Empowering Healthcare
Contract Supplement
CS NO. P0413775
CUSTOMER NO. 1002842
<Table>
SOLD TO:
IASIS Healthcare Corporation
The Dover Centre
117 Seaboard Lane, Suite E200
Franklin, TN 37067
BILL TO:
IASIS Healthcare Corporation
The Dover Centre
117 Seaboard Lane, Suite E200
SHIP TO: Franklin, TN 37067
St. Luke's Medical Center Telephone: 615-467-1213
1800 East Van Buren Street Facsimile:
Phoenix, AZ 85006 Attention: Lance Smith, CIO
</Table>
CONTRACT SUPPLEMENT TO INFORMATION SYSTEM AGREEMENT NO.C9902292, DATED
FEBRUARY 28, 2000.
THIS CONTRACT SUPPLEMENT, including all Exhibits, Schedules, and Attachments
hereto and incorporated herein (this "Contract Supplement") amends the agreement
identified above including all Exhibits, Schedules, and Attachments thereto, and
as amended (the "Agreement"), and is made effective as of this 31st day of
January, 2004 (the "Contract Supplement Effective Date"). Unless otherwise
specifically and expressly set forth in this Contract Supplement, this Contract
Supplement sets forth terms and conditions that apply only to the Facilities,
Software and/or Services listed in this Contract Supplement. To the extent the
terms and conditions of the Agreement are in conflict with this Contract
Supplement, the terms of this Contract Supplement shall control. Where not
different or in conflict with the terms, conditions and definitions of this
Contract Supplement, all applicable terms, conditions, and definitions set forth
in the Agreement are incorporated within this Contract Supplement as if set
forth herein.
<Table>
- -----------------------------------------------------------------------------
INCLUDED IN THIS CONTRACT SUPPLEMENT
- -----------------------------------------------------------------------------
- -----------------------------------------------------------------------------
Exhibit I Installation and Implementation Services
- -----------------------------------------------------------------------------
- -----------------------------------------------------------------------------
Exhibit II Hardware Configurations
- -----------------------------------------------------------------------------
- -----------------------------------------------------------------------------
Exhibit III Business Partner Special Provisions
III-A Accusoft
III-B BEA WebLogic
III-C First DataBank
III-D Oracle
III-E Snowbound
III-F Vignette
- -----------------------------------------------------------------------------
</Table>
1
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 18, 2003
FACILITY LIST:
McKesson hereby grants to Customer a perpetual, non-exclusive, non-transferable
license to use the Software listed below, and to utilize the First DataBank Drug
Information Knowledge Software for use with McKesson's Horizon Clinical
Infrastructure, Horizon Order Management and Horizon Expert Documentation
Software solely on the Equipment at Customer's Data Center located at St. Luke's
Medical Center, 1800 East Van Buren, Phoenix, Arizona 85006 solely for the
benefit of persons and entities located at the Facilities listed in the table
below. The parties acknowledge that, where a number of identified users is
specified below, it represents a good faith estimate of the number of users of
the software at the Facilities. In the event a different number is needed, the
parties will work in good faith to appropriately amend the schedules and adjust
the fees payable hereunder as necessary.
<Table>
<Caption>
=============================================================================================================
#OF CUSTOMER
FACILITY BEDS NUMBER ADDRESS CITY STATE ZIP
- -------------------------------------------------------------------------------------------------------------
Davis Hospital & Medical 106 1008419 1600 West Layton UT 84041
Center Antelope Drive
- -------------------------------------------------------------------------------------------------------------
3580 West
Jordan Valley Hospital 50 1008479 9000 South West Jordan UT 84088
- -------------------------------------------------------------------------------------------------------------
*St. Luke's Medical Center 185 1008201 1800 East Phoenix AZ 85006
Van Buren
Street
- -------------------------------------------------------------------------------------------------------------
Memorial Hospital of Tampa 148 1014673 2901 W Tampa FL 33609-4056
Swann
Avenue
- -------------------------------------------------------------------------------------------------------------
Town and Country Hospital 186 1014681 6001 Webb Tampa FL 33615
Road
- -------------------------------------------------------------------------------------------------------------
Park Place Medical Center 105 1007146 3050 39th Street Port Arthur TX 77642
- -------------------------------------------------------------------------------------------------------------
Tempe St. Luke's Hospital 109 1008282 1500 South Tempe AZ 85281
Mill Avenue
- -------------------------------------------------------------------------------------------------------------
Mid-Jefferson Hospital 120 1007096 Highway 365
& 27th Street Nederland TX 77627
- -------------------------------------------------------------------------------------------------------------
Southwestern General 144 1007248 7400 San Antonio TX 78224
Hospital Barlite
Boulevard
- -------------------------------------------------------------------------------------------------------------
Salt Lake Regional Hospital 125 1008475 1050 East Salt UT 84102
South Temple Lake
City
- -------------------------------------------------------------------------------------------------------------
5633 1st St.
Palms of Pasadena Hospital 201 1014606 Avenue South Petersburg FL 33707
- -------------------------------------------------------------------------------------------------------------
3460 Salt
Pioneer Lake
Pioneer Valley Hospital 139 1008417 Parkway City UT 84120-2049
- -------------------------------------------------------------------------------------------------------------
Mesa General Hospital 515 N.
Medical Center 118 1008092 Mesa Drive Mesa AZ 85201
- -------------------------------------------------------------------------------------------------------------
520 East
Odessa Regional Hospital 121 1025588 Sixth Street Odessa TX 79760
- -------------------------------------------------------------------------------------------------------------
Unknown facility (located in TBD TBD TBD TBD TBD TBD
the Pacific Time Zone with
approximately 198 beds)
which shall be determined
after the Contract
Supplement Effective Date
(the "Unknown Facility")
=============================================================================================================
</Table>
* Location of Customer's Data Center
(NOTE: It is not necessary to list offices of physicians and other caregivers
who have privileges at a health care facility identified above.)
2
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 18, 2003
SOFTWARE
<Table>
<Caption>
=====================================================================================================================
SOFTWARE # SOFTWARE DESCRIPTION IDENTIFIED NET LICENSE ANNUAL
MAINTENANCE USERS FEE SOFTWARE
SERVICES # MAINTENANCE
SERVICES
FEE
- ---------------------------------------------------------------------------------------------------------------------
71000218 73006388 Pathways Interface Manager -Full Use License [ ]* [ ]*
- ---------------------------------------------------------------------------------------------------------------------
71000613 73006376 HORIZON(WP) FOUNDATION W/ HIGH AVAILABILITY 8 CPU's
- ---------------------------------------------------------------------------------------------------------------------
71001083 73008543 - Horizon(WP) Development Kit 5 Users
- ---------------------------------------------------------------------------------------------------------------------
72002925 73003538 - Vignette
- ---------------------------------------------------------------------------------------------------------------------
72000482 73003569 - Oracle
- ---------------------------------------------------------------------------------------------------------------------
72001243 73007673 - WebLogic
- ---------------------------------------------------------------------------------------------------------------------
71000614 73006377 HORIZON PHYSICIAN PORTAL 4 CPU's
- ---------------------------------------------------------------------------------------------------------------------
HORIZON(WP) PHYSICIAN PORTAL MODULES FOR 1 CPU
STAR
- ---------------------------------------------------------------------------------------------------------------------
71000661 73009026 - Working Patient List
- ---------------------------------------------------------------------------------------------------------------------
71000658 73009050 - Station Census
- ---------------------------------------------------------------------------------------------------------------------
71000651 73009056 - Facesheet
- ---------------------------------------------------------------------------------------------------------------------
71000653 73009066 MPI Search
- ---------------------------------------------------------------------------------------------------------------------
71000655 73009051 - Physician Directory
- ---------------------------------------------------------------------------------------------------------------------
71000650 73009053 - Drug Information
- ---------------------------------------------------------------------------------------------------------------------
71000833 73009054 - Procedure and Diagnosis
- ---------------------------------------------------------------------------------------------------------------------
71000834 73007932 - Electronic Signature
- ---------------------------------------------------------------------------------------------------------------------
HORIZON(WP) PHYSICIAN PORTAL MODULES FOR 1 CPU
HORIZON PATIENT FOLDER
- ---------------------------------------------------------------------------------------------------------------------
71000629 73006922 - Patient Folder
- ---------------------------------------------------------------------------------------------------------------------
71000628 73006927 - Deficiency by Physician
- ---------------------------------------------------------------------------------------------------------------------
HORIZON(WP) PHYSICIAN PORTAL MODULES FOR 1 CPU
HORIZON CLINICALS
- ---------------------------------------------------------------------------------------------------------------------
71000625 73009063 - Serial Results Viewer
- ---------------------------------------------------------------------------------------------------------------------
71000621 73006923 - Flowsheet Viewer
- ---------------------------------------------------------------------------------------------------------------------
71000623 73006936 - Orders Viewer
- ---------------------------------------------------------------------------------------------------------------------
71001040 73008447 - Meds Viewer
- ---------------------------------------------------------------------------------------------------------------------
HORIZON(WP) PHYSICIAN PORTAL MODULES FOR 1 CPU
PATHWAYS HEALTHCARE SCHEDULING
- ---------------------------------------------------------------------------------------------------------------------
71000638 73006933 - Schedule View
- ---------------------------------------------------------------------------------------------------------------------
HORIZON CLINICAL INFRASTRUCTURE
- ---------------------------------------------------------------------------------------------------------------------
71000955 73007336 - Upgrade to Enterprise HCI
- ---------------------------------------------------------------------------------------------------------------------
72004197 73003017 - First DataBank Knowledgebase
- ---------------------------------------------------------------------------------------------------------------------
72002537 73003571 - Oracle 16 CPU's
- ---------------------------------------------------------------------------------------------------------------------
71000116 73000372 - Clinical Query Add-On License
- ---------------------------------------------------------------------------------------------------------------------
72003463 73008315 - Query Scheduler
- ---------------------------------------------------------------------------------------------------------------------
71001731 73010380 HORIZON EXPERT DOCUMENTATION
- ---------------------------------------------------------------------------------------------------------------------
72004197 73003017 - First DataBank Knowledgebase
- ---------------------------------------------------------------------------------------------------------------------
72009510 73013750 - WebLogic Express - Basic Edition 19 CPU's
License
- ---------------------------------------------------------------------------------------------------------------------
71000953 73007182 HORIZON ADMIN-RX - FULL
USE ("DEVELOPMENT
SOFTWARE")
- ---------------------------------------------------------------------------------------------------------------------
72008601 73011723 - WebLogic Standard 9 CPU's
- ---------------------------------------------------------------------------------------------------------------------
71000225 73000056 HORIZON CARE RECORD
- ---------------------------------------------------------------------------------------------------------------------
72000483 73003575 - Oracle 16 CPU's
- ---------------------------------------------------------------------------------------------------------------------
71000226 73000057 HORIZON CARE ALERTS
- ---------------------------------------------------------------------------------------------------------------------
71000289 73003105 HORIZON PATIENT FOLDER 400 Users
- ---------------------------------------------------------------------------------------------------------------------
71000971 73008394 - Imaging Link Engine
- ---------------------------------------------------------------------------------------------------------------------
70001294 73011613 - Imaging WebStation
- ---------------------------------------------------------------------------------------------------------------------
</Table>
3
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 18, 2003
<Table>
=====================================================================================================================
72000361 73008315 - COLD Reports Archiving Interface [ ]* [ ]*
- ---------------------------------------------------------------------------------------------------------------------
70001290 70001291 BUSINESS PARTNER SOFTWARE FOR HORIZON
PATIENT FOLDER, INCLUDES:
- WebLogic
SnowBound (2 CPUs)
- Vignette
- JDBC Driver
- Elan Level II
- AccuSoft OCR
- Boston SW.
- ---------------------------------------------------------------------------------------------------------------------
71001339 73008801 HORIZON BUSINESS FOLDER 100 Users
- ---------------------------------------------------------------------------------------------------------------------
71000119 73000371 HORIZON ORDER MANAGEMENT
- ---------------------------------------------------------------------------------------------------------------------
71000114 73000366 Clinical Guidelines
- ---------------------------------------------------------------------------------------------------------------------
TOTALS
=====================================================================================================================
</Table>
SOFTWARE PAYMENT TERMS:
[ ]* shall be due upon the Contract Supplement Effective Date;
[ ]* shall be due on March 1, 2004;
[ ]* shall be due on May 1, 2004
[ ]* shall be due on July 1, 2004
[ ]* shall be due on December 1, 2004;
[ ]* shall be due on March 1, 2005;
[ ]* shall be due in six (6) equal consecutive monthly payments beginning
July 1, 2005
SOFTWARE MAINTENANCE PAYMENT TERMS:
The first annual Software Maintenance Services Fee shall be due twelve (12)
months from the Contract Supplement Effective Date.
SERVICES
DESCRIPTION NET PRICE
Fixed Fee Implementation Services [ ]*
Time and Materials Implementation Services [ ]*
SERVICE TOTAL: [ ]*
PAYMENT TERMS:
[ ]* shall be due in three (3) equal consecutive monthly payments
beginning on January 1, 2004;
[ ]* shall be due in six (6) equal consecutive monthly payments beginning
on April 1, 2004;
[ ]* shall be due in ten (10) equal consecutive monthly payments beginning
on October 1, 2004
[ ]* shall be due on October 1, 2005;
[ ]* shall be due on November 1, 2005;
[ ]* shall be due on December 1, 2005
[ ]* shall be due in twenty-four (24) equal consecutive monthly payments
beginning on January 1, 2006.
TIME AND MATERIALS PAYMENT TERMS: Billed monthly as incurred.
4
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 18, 2003
EQUIPMENT
<Table>
<Caption>
=======================================================================================================================
HARDWARE DISCOUNTED INTEGRATION/ 3 YEAR 3 YEAR SYSTEMCARE SYSTEMCARE TOTAL
LIST HARDWARE INSTALLATION PREPAID MAINTENANCE BASIC PLUS PREMIUM
PRICE PRICE SERVICES MAINTENANCE CONTRACT (PREMIUM DATABASE
FOR PATIENT FOR ORACLE
BUSINESS
FOLDER)
- ----------------------------------------------------------------------------------------------------------------------
ST. LUKE'S DATA
CENTER
- ----------------------
- ----------------------------------------------------------------------------------------------------------------------
Pathways [ ]* [ ]* [ ]* [ ]* [ ]* [ ]* [ ]* [ ]*
Contract
Management
- ----------------------------------------------------------------------------------------------------------------------
Pathways
Compliance
Advisor
- ----------------------------------------------------------------------------------------------------------------------
Horizon Clinical
Web Servers
- ----------------------------------------------------------------------------------------------------------------------
Electronic
Commerce
- ----------------------------------------------------------------------------------------------------------------------
STAR
Receivables
Workstation
- ----------------------------------------------------------------------------------------------------------------------
Horizon Patient
Folder / Horizon
Business Folder
- ----------------------------------------------------------------------------------------------------------------------
IBM P690: Horizon
Clinical
Infrastructure
Unknown Facility
(Admin RX and
Expert Doc.),
Horizon Clinical
infrastructure Med
Center SE TX
(Admin RX and
Expert Doc.), Care
Record, and
CareLink
- ----------------------------------------------------------------------------------------------------------------------
IBM P670:
Pathways Interface
Manager (existing
Interfaces plus
Lake Meade and
Med Center of SE
TX interfaces)
- ----------------------------------------------------------------------------------------------------------------------
IBM P650:
Physician
Portal
- ----------------------------------------------------------------------------------------------------------------------
- ----------------------------------------------------------------------------------------------------------------------
UNKNOWN FACILITY
DATA CENTER
- -----------------
- ----------------------------------------------------------------------------------------------------------------------
IBM P630: DAS
- ----------------------------------------------------------------------------------------------------------------------
Horizon Patient
Folder / Horizon
Business Folder -
Remote Site
Hardware
- ----------------------------------------------------------------------------------------------------------------------
- ----------------------------------------------------------------------------------------------------------------------
MEDICAL CENTER OF
SOUTHEAST TEXAS
DATA CENTER
- -------------------
- ----------------------------------------------------------------------------------------------------------------------
IBM P630: DAS
- ----------------------------------------------------------------------------------------------------------------------
Horizon Patient
Folder / Horizon
Business Folder -
Remote Site
Hardware
- ----------------------------------------------------------------------------------------------------------------------
- ----------------------------------------------------------------------------------------------------------------------
SAN Upgrade -
IBM ESS Upgrade
======================================================================================================================
</Table>
5
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 18, 2003
<Table>
======================================================================================================================
Connect2000 - thin
client (100 users
for HPF/HBF and
40 users for
Horizon Blood
Bank) [ ]* [ ]* [ ]* [ ]* [ ]* [ ]* [ ]*
- ----------------------------------------------------------------------------------------------------------------------
- ----------------------------------------------------------------------------------------------------------------------
TOTAL
======================================================================================================================
</Table>
EQUIPMENT TOTAL(1): [ ]*
EQUIPMENT, INTEGRATION AND INSTALLATION SERVICES:
100% shall be due upon the Equipment delivery date.
EQUIPMENT PREPAID MAINTENANCE (POST WARRANTY MAINTENANCE):
100% shall be due upon the Equipment delivery date.
EQUIPMENT THREE YEAR ANNUAL MAINTENANCE:
[ ]* shall be due upon the Equipment maintenance contract start date
("Equipment Maintenance Start Date"). Subsequent annual installments shall be
due on each anniversary of the Equipment Maintenance Start Date.
SYSTEMCARE:
As set forth in Exhibit II
GRAND TOTAL: [ ]*
GENERAL COMMENTS:
1. Software Maintenance Fees Increase. McKesson will have the right, once
annually, to increase Software Maintenance fees upon sixty (60) days notice
to Customer, provided that the amount of any such increase will not exceed
the lower of (a) five percent (5%), or (b) the annual percentage increase
in the ECI. Any such increase will not be effective until the next annual
term of Software Maintenance Services. "ECI" means Employment Cost Index,
Compensation, Private Industry, White Collar Occupations, not seasonally
adjusted, (June 1989 = 100), as published by the US Department of Labor,
Bureau of Labor Statistics.
2. Software Maintenance Fees Pro-Ration. Annual Software Maintenance Services
fees shall be due in accordance with the terms and conditions of the
Agreement and be prorated on a 365-day calendar year.
3. Professional Services. Professional Services are set forth in Exhibit I
attached hereto.
4. Business Partner Terms. Business Partner terms are set forth in Exhibit III
attached hereto.
5. Development Software. Customer recognizes that, as of the Contract
Supplement Effective Date, the Horizon Admin-RX Software is under
development ("Development Software") and as such is unwarranted as to
performance and functionality until such time as the Development Software
becomes Generally Available. If and when the Development Software becomes
Generally Available, Software Maintenance Services on commercially and
generally offered terms and conditions shall be available from McKesson,
together with functionality warranties to the Development Software's
Documentation. Customer acknowledges that the Development Software may
never become Generally Available.
- -------------------
(1) Equipment total does not include Post Warranty Annual Equipment Maintenance.
6
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 18, 2003
6. Enabler Limitation. Unless otherwise provided in an Exhibit hereto, all
Horizon(WP) Physician Portal modules and Horizon(WP) Foundation Software
and related Third-Party Software (other than the Vignette Portal Server for
Horizon(WP) provided to Customer pursuant to this Contract Supplement, may
only be used in connection with McKesson web solutions built on the
Horizon(WP) Foundation. Third-Party Software rights shall not operate to
expand in any way Customer's license rights to McKesson Software.
7. Customer acknowledges that the Software releases listed on the Equipment
configurations, as set forth in Exhibit II attached hereto, are for
Equipment configuration purposes only and may represent future versions of
the Software that Customer may receive, if and when available, as part of
Software Maintenance Services.
8. The Equipment pricing set forth herein does not include wireless networks
and/or devices, which may range in price from [ ]* to [ ]* per
each network and from [ ]* to [ ]* per each device.
9. Implementation Services set forth on Exhibit 1 attached hereto for STAR,
Pathways Contract Manager, EC2000, Pathways Healthcare Scheduling, Pathways
Compliance Manager (previously licensed on Contract Supplement P9902292-1,
dated February 28, 2000) and Horizon Surgical Manger (previously licensed
on Contract Supplement P0207527, dated December 28, 2001) shall be used for
the purposes of implementing such Software at the Unknown Facility.
10. Optional Software Pricing: For twelve (12) months after the Contract
Supplement Effective Date or for a period of ninety (90) days from the
General Availability Date of the Development Software, Customer may license
the following Software at all the Facilities listed [above] for the license
fees specified below under the terms of the Agreement:
<Table>
<Caption>
=========================================================================================================
SOFTWARE NET THIRD
SOFTWARE MAINTENANCE SOFTWARE PARTY/INTERFACES SOFTWARE
PRODUCT PRODUCT LICENSE SOFTWARE MAINTENANCE
SOFTWARE NUMBER NUMBER FEE LICENSE FEE FEE
- ---------------------------------------------------------------------------------------------------------
HORIZON EMERGENCY CARE 70000721 70000851 [ ]* [ ]* [ ]*
- ---------------------------------------------------------------------------------------------------------
Tracking Board 71000118 73000370
- ---------------------------------------------------------------------------------------------------------
Triage Charting/Nursing 71002121 73011611
("Development Software")
- ---------------------------------------------------------------------------------------------------------
Physician Documentation/ 71002112 73011630
Prescription Writer
("Development Software")
- ---------------------------------------------------------------------------------------------------------
Horizon Emergency 72006528 73008886
Care Faxing, includes:
HEC Isofax Client
HEC Isofax Modem 72006542 73008888
HEC Isofax Server 72006540 73008887
- ---------------------------------------------------------------------------------------------------------
Epic Discharge 72006539 73008904
- ---------------------------------------------------------------------------------------------------------
HEC Limited Use for 72007890 73009140
Web Intelligence
- ---------------------------------------------------------------------------------------------------------
BEA WebLogic Express 72009510 73013750
Basic (9 CPU's)
=========================================================================================================
</Table>
McKesson reserves the right to charge annual Software Maintenance Services fees
for additional Software licensed.
7
Contract Supplement IASIS Healthcare Corporation
PROPRIETARY AND CONFIDENTIAL TO Customer No. 1002842
MCKESSON INFORMATION SOLUTIONS LLC Contract No. P0413775
DECEMBER 18, 2003
Customer recognizes that, as of the Contract Supplement Effective Date, the
Software listed above as Development Software is under development
("Development Software") and as such is unwarranted as to performance and
functionality until such time as the Development Software becomes Generally
Available. If and when the Development Software becomes Generally
Available, Software Maintenance Services on commercially and generally
offered terms and conditions shall be available from McKesson, together
with functionality warranties to the Development Software's Documentation.
Customer acknowledges that the Development Software may never become
Generally Available.
If and when the Development Software becomes Generally Available, Customer
may license said software from McKesson upon execution of a new and
separate Contract Supplement. Said software shall then be deemed "Software"
as defined in the Agreement, and the terms and conditions of the Agreement
shall govern its use. Customer acknowledges that additional fees may apply
upon licensure of such Software, including without limitation, fees for
Implementation Services, Software Maintenance Services, and Equipment.
11. The parties acknowledge and agree that the Equipment configuration set
forth in this Contract Supplement has been sized by McKesson according to
its best estimate so that Customer might fully utilize all functions and
specifications described in this Agreement and in the Documentation
describing the Software. The parties further acknowledge that, as of the
Contract Supplement Effective Date, Customer has not provided McKesson with
current Customer statistics for configuring and sizing the Equipment to be
provided to Customer. In the event changes to the Equipment configuration
become necessary in order for Customer to utilize the functions and
specifications of the Software, such changes may result in additional fees
charged to Customer and shall be made in the form of an addendum or
amendment to this Contract Supplement, executed by the parties hereto.
McKesson makes no warranties as to the performance of the Software on the
Equipment.
AUTHORIZATION: The pricing contained herein is valid until December 23, 2003
IASIS HEALTHCARE CORPORATION MCKESSON INFORMATION SOLUTIONS LLC
Signature: /S/SANDRA MCREE Signature:
------------------------------- --------------------
Printed Name: Sandra McRee Printed Name:
------------------------------- --------------------
Title/Position: Chief Operating Officer Title/Position:
------------------------------- ------------------
Customer P0#: 701 Date:
------------------------------- --------------------
Date: 02/27/2004
-------------------------------
THANK YOU FOR YOUR BUSINESS (PLEASE ATTACH
CUSTOMER'S PURCHASE ORDER)
8
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
AMENDMENT
THIS AMENDMENT (the "Amendment") which amends Information System
Agreement No. C9902292, dated February 23, 2000 (the "ISA") is effective as of
February 27, 2004 (the "Amendment Effective Date") between McKesson Information
Solution LLC f/k/a HBO & Company ("McKesson") and IASIS Healthcare Corporation
("Customer") (collectively, the "Parties"). This Amendment also amends those
portions of Amendment No. 97194 dated September 30, 1998 between Tenet
HealthSystem Medical, Inc and McKesson which were subsequently assigned to
Customer in Partial Assignment and Assumption Agreement No. P9903260 dated July
27, 2000 (the "Previous License"). The ISA and the Previous License shall
collectively be known as the "Agreement".
WHEREAS, the Parties acknowledge that:
(a) The parties acknowledge that Customer previously licensed the
Pathways Care Manager with the Base and Meds IV's Software, now known as Horizon
Clinical Infrastructure, Horizon Order Management and Horizon Clinical
Documentation Software (the "Existing Software"). Upon the Amendment Effective
Date, use of the Existing Software at St. Luke's is terminated.
Further, McKesson hereby grants to Customer a License to utilize the
Existing Software strictly in accordance with the terms of the Agreement for
such use only at a facility to be determined after the Amendment Effective Date
(the "Unknown Facility"). Notwithstanding the foregoing, Customer shall not be
relieved of its obligations to pay any billed or unbilled amounts due to
McKesson incurred in accordance with the license for St. Luke's Hospital;
(b) Customer previously licensed from McKesson the Horizon Clinical
Documentation(TM) Software (Med/Surg, Critical Care, Respiratory Care, and Meds
& IV's modules) on the Agreement ("Previously Licensed Software");
(c) McKesson currently markets its (i) Horizon Expert Documentation(TM)
("HED") Software, and (ii) Horizon Limited AdminRx(TM) ("Limited AdminRx"), as
separately priced and marketed products;
(d) The Parties desire to terminate the Previously Licensed Software,
associated Software Maintenance and any associated Installation/Implementation
Services.
NOW, THEREFORE, in consideration of the mutual exchange of promises set
forth herein, McKesson and Customer agree to amend the Agreement, as of the
Amendment Effective Date, as follows:
1. Except as defined herein or otherwise required by the context
herein, all capitalized terms used in this Amendment have the meaning set forth
in the Agreement.
2. Twelve (12) months from the Effective Date of Contract Supplement
P0413775, to be executed contemporaneously with this Amendment, (i) Customer's
license for the Previously Licensed Software shall terminate (the "Terminated
Software"); and (ii) Customer will promptly cease using and return to McKesson
or (at McKesson's request) destroy and erase all copies of the Terminated
Software in its possession or control, and certify in writing to McKesson that
it has done so. Concurrently with such termination, McKesson's obligation to
provide Software Maintenance for the Terminated Software shall also terminate.
3. The ISA is hereby amended by the deletion in its entirety of Exhibit
1-B and its replacement with Attachment 1 attached hereto.
4. The ISA is hereby further amended by the deletion in its entirety of
Section 3.1.1 of Exhibit II in its entirety and its replacement with the
following:
Page 1
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
"3.1.1 For thirty-six (36) months after the Amendment Effective
Date, McKesson will grant a license to Customer to utilize the Software
licensed for the entire range of Software listed below ("Core Software") to
process additional Customer facilities upon payment to McKesson of the
following Software License Fees listed below. The fees specified below shall be
based on Facilities with operating expenses of [ ]* or less:
- ---------------------------------------------------------------------------------
SOFTWARE LICENSE FEE PER FACILITY
- ---------------------------------------------------------------------------------
STAR Chart Management [ ]*
- ---------------------------------------------------------------------------------
STAR Clinical Browser
- ---------------------------------------------------------------------------------
STAR Clinical Management
- ---------------------------------------------------------------------------------
STAR Laboratory
- ---------------------------------------------------------------------------------
STAR Medical Records Abstracting
- ---------------------------------------------------------------------------------
STAR Order Management
- ---------------------------------------------------------------------------------
STAR Patient Processing
- ---------------------------------------------------------------------------------
STAR Pharmacy
- ---------------------------------------------------------------------------------
STAR Radiology
- ---------------------------------------------------------------------------------
STAR Account Express
- ---------------------------------------------------------------------------------
STAR Vista Reporting - pricing only available until
August, 2005 (formerly known as STAR SQL)
- ---------------------------------------------------------------------------------
STAR Utilization Management
- ---------------------------------------------------------------------------------
STAR State Regulations
- ---------------------------------------------------------------------------------
STAR Receivables Workstation
- ---------------------------------------------------------------------------------
STAR Pharmacy Ambulatory Care
- ---------------------------------------------------------------------------------
STAR Patient Scheduling
- ---------------------------------------------------------------------------------
STAR Patient Accounting
- ---------------------------------------------------------------------------------
STAR Navigator
- ---------------------------------------------------------------------------------
STAR Laboratory Anatomic Pathology
- ---------------------------------------------------------------------------------
STAR Laboratory Advanced Microbiology
- ---------------------------------------------------------------------------------
STAR Concurrent Drug Tracking
- ---------------------------------------------------------------------------------
Pathways Decision Support Data Warehouse
including:
Financial Analyst
Clinical Analyst
Contract Modeling
Horizon Business Insight (formerly known as
ds.Pathfinder)
Outcomes Advisor
- ---------------------------------------------------------------------------------
Horizon Passport (includes functionality of
Pathways Health Network Expert) (Enterprise MPI)
- ---------------------------------------------------------------------------------
Pathways Healthcare Scheduling
- ---------------------------------------------------------------------------------
Horizon Surgical Manager
- ---------------------------------------------------------------------------------
Pathways Contract Management
- ---------------------------------------------------------------------------------
Pathways Compliance Advisor
- ---------------------------------------------------------------------------------
Page 2
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
- --------------------------------------------------------------------------------
Electronic Commerce Solutions - Claims [ ]*
Administrator(1)
- --------------------------------------------------------------------------------
Total:
- --------------------------------------------------------------------------------
McKesson reserves the right to charge annual Software Maintenance
Services fees for additional Software licensed.
5. All of the Software referenced in the table above, with the
exception of Horizon Surgical Manager, previously licensed for use at Customer's
former Facility, Rocky Mountain Medical Center, on Contract Supplement No.
P9902292-1 dated February 28, 2000, is hereby transferred for use at the Unknown
Facility.
6. The ISA is hereby further amended by the deletion of the third (3rd)
sentence of Section 4.2 of Exhibit II in its entirety and its replacement with
the following:
"The first annual Software Maintenance fee shall be calculated at
[ ]* of the net Software license fees and shall be due twelve
(12) months from the Effective Date of the applicable Contract Supplement."
7. The ISA is hereby further, amended by the deletion of Section 5,
Paragraph 2 in its entirety and its replacement with the following:
"For thirty-six (36) months from the Amendment Effective Date,
McKesson shall provide to Customer fixed fee pricing at a [ ]*
discount off of McKesson's Prevailing Rate for services to be determined and
contracted for on a Contract Supplement."
8. The ISA is hereby further amended by the addition of the following
as a new section 7 of Exhibit II:
"7. Right of Exchange. In the event, during the Initial Software
Maintenance Term, McKesson markets alternative software to the McKesson-owned
Software licensed under this Agreement, and such alternative software has
generally no more than minimal differences in prices, features and functions,
regardless of differences arising from factors such as operating systems,
databases and user interfaces, Customer shall have the right to exchange such
licensed Software for such alternative product as part of Software Maintenance
Services at no additional Software license fees. Customer acknowledges that
exercise of the foregoing right may require it to purchase additional Equipment,
Implementation Services, and Third-Party Software from McKesson."
9. The ISA is hereby further amended by the addition of the following
as a new Section 8 of Exhibit II:
"8. Customer shall have the right to transfer a Software license(s)
as follows:
(a) License Transferability. In the event Customer closes or sells all
of its right, title and interest in a Facility, and provided Customer has
complied with the notice provision as set forth in Section (iii) below and is
current on all undisputed accounts receivables owed to McKesson, then Customer
shall have the right to transfer the licenses for the McKesson-owned Software
being used by the closed or sold Facility solely to another Customer Facility on
the following terms.
- -----------------------
(1) This amount represents the per facility pricing for a claim volume ranging
from [ ]* claims per month. Software License fees for Facilities
processing monthly claims outside of said range will be charged at McKesson's
then-current rate.
Page 3
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
(i) No consent from McKesson shall be required nor any additional
Software license or Software Maintenance Fees shall be required for a transfer
of license(s) for Software granted under this Agreement made for the purpose of
transferring such license(s) to another Customer Facility so long as the scope
of use does not expand beyond the scope of use as originally granted in the
applicable Contract Supplement. In the event the scope of use for the
transferred to Facility exceeds the previously licensed scope of use, additional
license fees may be due to McKesson from Customer. No credit shall be granted
Customer in the event the scope of use decreases.
(ii) At least thirty (30) days prior to the transfer of any license
hereunder, Customer must notify McKesson in writing of its intent to so
transfer. The transfer notice must be sent in accordance with Section 12 of the
Agreement and must contain, at a minimum, the following information:
A. Name and address of the closed or sold Facility;
B. The Software to be transferred
C The operating expense and bed size of both the closed
or sold Facility and the Facility to which the
Software is to be transferred;
D. Date of licensure with agreement number pursuant to
which such Software was licensed;
E. The name of the Facility to which the Software is to
be transferred and the relationship of such Facility
to Customer, and
F. The expected date of license transfer.
(iii) In the event of disaffiliation between Customer and a
Facility that is being sold by Customer and Customer does not elect to transfer
such license within Customer's organization, but rather the sold Facility would
retain the Software license, then, (i) such sold Facility must execute a
separate License Agreement with McKesson for the licensure of such Software;
provided, however, that no additional Software license fees shall be paid by the
sold Facility, and (ii) Customer may continue to provide data processing support
for such sold Facility for a period no longer than twelve (12) months from such
disaffiliation, but only provided that the Software Maintenance for such
disaffiliated entity is paid by Customer during such time period.
(iv) The cost of any Equipment and/or services required as a result
of any permitted transfer shall be borne by Customer.
(b) Whenever Customer acquires a Facility that is already utilizing
McKesson-owned Software, such Facility, at the time that the next annual
Software Maintenance Fee is due, shall begin paying Software Maintenance Fees at
[ ]* of the net license fees previously paid for the Software,
subject to increases in accordance with this Agreement, regardless of whether
such amount is greater or less than the amount such Facility was paying prior to
its acquisition by Customer."
10. Neither McKesson nor Customer shall disclose the terms and
conditions of this Amendment to any third party and both Parties agree to
maintain the confidentiality of this Amendment, except as required by law.
11. This Amendment contains all of the terms and conditions agreed upon
by the Parties regarding the subject matter of this Amendment. Any prior
agreements, promises, negotiations, or representations, either oral or written,
relating to the subject matter of this Amendment, not expressly set forth in
this Amendment are of no force or effect.
12. Any amendment or modification of this Amendment must be in writing,
and signed by duly authorized representatives of McKesson and Customer. Any
amendment or modification not made in this manner shall have no force or effect.
13. Except as otherwise modified by this Amendment, all other terms and
conditions of the Agreement shall remain in full force and effect.
Page 4
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
IN WITNESS WHEREOF, the Parties have caused this Amendment to be
executed by their duly authorized representatives.
IASIS HEALTHCARE CORPORATION MCKESSON INFORMATION SOLUTIONS LLC
By: /s/ Sandra McRee By:
------------------------------ ---------------------------
Name: Sandra McRee Name:
------------------------------ ---------------------------
Title: Chief Operating Officer Title:
------------------------------ ---------------------------
Date: 2-27-04 Date:
------------------------------ ---------------------------
Page 5
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
ATTACHMENT 1 TO AMENDMENT NO. P0413860
2003 MCKESSON CORPORATE TRAVEL POLICY
TRAVEL POLICY, PROCEDURES, AND EXPENSE REIMBURSEMENT GUIDELINES
I. TRAVEL ARRANGEMENTS: All travel arrangements (to include airline,
lodging, rental car, etc.) must be arranged through Rosenbluth
International. Tickets not issued by Rosenbluth International will not
be reimbursed.
A. AIR TRAVEL - The Company will reimburse all business air
travel as long as such travel is at the lowest cost available
airfare, short of endangering the reason for the trip or the
business needs dictated by a customer. The guidelines
surrounding our travel policy are as follows:
The lowest available airfare, regardless of penalties or
restriction, must be utilized by anyone traveling at the
expense of McKesson. Any tickets being requested within 7-days
of travel require Senior V.P. approval before the ticket can
be issued by the Travel Department.
ROSENBLUTH INTERNATIONAL will automatically confirm the lowest
airfare available on the requested routing. Rosenbluth
International will check all flights one and a half hours
before and one and a half hours after the originally requested
arrival, for the lowest available airfare and advise the
traveler of the lowest fare options.
B. LODGING. The Company will pay only actual room rental costs
supported by the hotel bill for each day that lodging away
from home is required for business reasons. Hereafter, the
standard hotel will be Marriott Courtyard-type lodging for all
business-related travel.
C. CAR RENTALS. The Company will reimburse car rentals only when
other means of transportation are unavailable, more costly, or
impractical. The use of a rental car must be justified as a
business need and not as a matter of personal convenience. The
use of compact or intermediate cars is acceptable only when
two or more employees are traveling together and sharing the
rental car, or when it is necessary to have a larger vehicle
for carrying clients or equipment.
D. OTHER TRANSPORTATION
PERSONAL CAR - The Company prefers travel through use of
public transportation, but an employee's automobile should be
used when other transportation is unavailable or economy can
be realized. The Company will reimburse the employee at the
rate of .365 cents per mile over and above the normal commute,
plus parking and tolls, for authorized business use of
personal cars. The normal commute includes an employee's drive
to his/her office, or FM site, if located in the same city in
which the employee resides.
TAXIS AND OTHER OUT OF TOWN TRANSPORTATION - The cost of a
taxi to and from places of business, hotels, or airports in
connection with business activities is reimbursable. Use of
taxis is authorized only when more economical services (hotel
vans, shuttles, etc.) are not available. Employees are
encouraged to utilize public transportation whenever feasible.
Receipts are required for all transportation expenses.
Page 6
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
II. MEALS
The Company will reimburse employees for meal expenses
(breakfast, lunch, and dinner) actually incurred, providing
such expenses are reasonable and appropriate. The suggested
costs below should provide a guideline to employees as to what
the Company feels is fair and reasonable, but in no event
should the total exceed $40.00 per day:
Breakfast......$ 8.00
Lunch..........$12.00
Dinner.........$20.00
III. OTHER REIMBURSABLE EXPENSES
A. TELEPHONE EXPENSES
1. Business - The Company will pay charges for local and
long-distance business calls made outside a Company
office, provided the calls are supported by a
listing, hotel bill, or telephone bill. All domestic
long distance telephone calls should be placed
through AT&T.
2. Personal - The Company will pay charges for personal
long distance calls when the employee is away from
home for business reasons. These should be limited to
one ten-minute call a day. In order to maximize the
savings potential employees should place personal
calls through AT&T.
B. LAUNDRY EXPENSES. The Company will pay for reasonable laundry
or dry cleaning charges for employees who are traveling out of
town and will be out of town on company business for five
nights or more. In such situations, the employee's manager
determines the fair and reasonable nature and amount of
reimbursable business expenditure.
C. TIPS AND GRATUITIES. The Company will pay for reasonable
tipping and gratuities:
* up to 20% of the total restaurant bill
* $1 per bag porterage
* up to 15% of the total cab fare
D. IN-TOWN EXPENSES. When traveling within his/her headquarters
city, an employee may expense charges for local transportation
if required for business purposes and when authorized.
Whenever public transportation is not used, claims for taxis,
private limousines, and personal car mileage should be
separated, claimed, and explained, showing the purpose of the
trip and the itinerary.
Page 7
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
AMENDMENT
THIS AMENDMENT (the "Amendment") which amends Information System
Agreement No. C9902292, dated February 23, 2000 (the "ISA") is effective as of
February 27, 2004 (the "Amendment Effective Date") between McKesson Information
Solutions LLC f/k/a HBO & Company ("McKesson") and IASIS Healthcare Corporation
("Customer") (collectively, the "Parties"). This Amendment also amends those
portions of Amendment No. 97194 dated September 30, 1998 between Tenet
HealthSystem Medical, Inc and McKesson which were subsequently assigned to
Customer in Partial Assignment and Assumption Agreement No. P9903260 dated July
27, 2000 (the "Previous License"). The ISA and the Previous License shall
collectively be known as the "Agreement".
WHEREAS, the Parties acknowledge that:
(a) The parties acknowledge that Customer previously licensed the
Pathways Care Manager with the Base and Meds IV's Software, now known as Horizon
Clinical Infrastructure, Horizon Order Management and Horizon Clinical
Documentation Software (the "Existing Software"). Upon the Amendment Effective
Date, use of the Existing Software at St. Luke's is terminated.
Further, McKesson hereby grants to Customer a License to utilize the
Existing Software strictly in accordance with the terms of the Agreement for
such use only at a facility to be determined after the Amendment Effective Date
(the "Unknown Facility"). Notwithstanding the foregoing, Customer shall not be
relieved of its obligations to pay any billed or unbilled amounts due to
McKesson incurred in accordance with the license for St. Luke's Hospital;
(b) Customer previously licensed from McKesson the Horizon Clinical
Documentation(TM) Software (Med/Surg, Critical Care, Respiratory Care, and Meds
& IVs modules) on the Agreement ("Previously Licensed Software");
(c) McKesson currently markets its (i) Horizon Expert Documentation(TM)
("HED") Software, and (ii) Horizon Limited AdminRx(TM) ("Limited AdminRx"), as
separately priced and marketed products;
(d) The Parties desire to terminate the Previously Licensed Software,
associated Software Maintenance and any associated Installation/Implementation
Services.
NOW, THEREFORE, in consideration of the mutual exchange of promises set
forth herein, McKesson and Customer agree to amend the Agreement, as of the
Amendment Effective Date, as follows:
1. Except as defined herein or otherwise required by the context
herein, all capitalized terms used in this Amendment have the meaning set forth
in the Agreement.
2. Twelve (12) months from the Effective Date of Contract Supplement
P0413775, to be executed contemporaneously with this Amendment, (i) Customer's
license for the Previously Licensed Software shall terminate (the "Terminated
Software"); and (ii) Customer will promptly cease using and return to McKesson
or (at McKesson's request) destroy and erase all copies of the Terminated
Software in its possession or control, and certify in writing to McKesson that
it has done so. Concurrently with such termination, McKesson's obligation to
provide Software Maintenance for the Terminated Software shall also terminate.
3. The ISA is hereby amended by the deletion in its entirety of Exhibit
1-B and its replacement with Attachment 1 attached hereto.
4. The ISA is hereby further amended by the deletion in its entirety of
Section 3.1.1 of Exhibit II in its entirety and its replacement with the
following:
Page 1
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
"3.1.1 For thirty-six (36) months after the Amendment Effective
Date, McKesson will grant a license to Customer to utilize the Software licensed
for the entire range of Software listed below ("Core Software") to process
additional Customer facilities upon payment to McKesson of the following
Software License Fees listed below. The fees specified below shall be based on
Facilities with operating expenses of [ ]* or less:
- ----------------------------------------------------------------------------------
SOFTWARE LICENSE FEE PER FACILITY
- ----------------------------------------------------------------------------------
STAR Chart Management [ ]*
- ----------------------------------------------------------------------------------
STAR Clinical Browser
- ----------------------------------------------------------------------------------
STAR Clinical Management
- ----------------------------------------------------------------------------------
STAR Laboratory
- ----------------------------------------------------------------------------------
STAR Medical Records Abstracting
- ----------------------------------------------------------------------------------
STAR Order Management
- ----------------------------------------------------------------------------------
STAR Patient Processing
- ----------------------------------------------------------------------------------
STAR Pharmacy
- ----------------------------------------------------------------------------------
STAR Radiology
- ----------------------------------------------------------------------------------
STAR Account Express
- ----------------------------------------------------------------------------------
STAR Vista Reporting - pricing only available until
August, 2005 (formerly known as STAR SQL)
- ----------------------------------------------------------------------------------
STAR Utilization Management
- ----------------------------------------------------------------------------------
STAR State Regulations
- ----------------------------------------------------------------------------------
STAR Receivables Workstation
- ----------------------------------------------------------------------------------
STAR Pharmacy Ambulatory Care
- ----------------------------------------------------------------------------------
STAR Patient Scheduling
- ----------------------------------------------------------------------------------
STAR Patient Accounting
- ----------------------------------------------------------------------------------
STAR Navigator
- ----------------------------------------------------------------------------------
STAR Laboratory Anatomic Pathology
- ----------------------------------------------------------------------------------
STAR Laboratory Advanced Microbiology
- ----------------------------------------------------------------------------------
STAR Concurrent Drug Tracking
- ----------------------------------------------------------------------------------
Pathways Decision Support Data Warehouse
including:
Financial Analyst
Clinical Analyst
Contract Modeling
Horizon Business Insight (formerly known as
ds.Pathfinder)
Outcomes Advisor
- ----------------------------------------------------------------------------------
Horizon Passport (Includes functionality of
Pathways Health Network Expert) (Enterprise MPI)
- ----------------------------------------------------------------------------------
Pathways Healthcare Scheduling
- ----------------------------------------------------------------------------------
Horizon Surgical Manager
- ----------------------------------------------------------------------------------
Pathways Contract Management
- ----------------------------------------------------------------------------------
Pathways Compliance Advisor
- ----------------------------------------------------------------------------------
Page 2
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
- ------------------------------------------------------------------------------
Electronic Commerce Solutions - Claims
Administrator(1) [ ]*
- ------------------------------------------------------------------------------
Total:
- ------------------------------------------------------------------------------
McKesson reserves the right to charge annual Software Maintenance
Services fees for additional Software licensed.
5. All of the Software referenced in the table above, with the
exception of Horizon Surgical Manager, previously licensed for use at Customer's
former Facility, Rocky Mountain Medical Center, on Contract Supplement No.
P9902292-1 dated February 28, 2000, is hereby transferred for use at the Unknown
Facility.
6. The ISA is hereby further amended by the deletion of the third (3rd)
sentence of Section 4.2 of Exhibit II in its entirety and its replacement with
the following:
"The first annual Software Maintenance fee shall be calculated at
[ ]* of the net Software license fees and shall be due twelve (12) months
from the Effective Date of the applicable Contract Supplement."
7. The ISA is hereby further amended by the deletion of Section 5,
Paragraph 2 in its entirety and its replacement with the following:
"For thirty-six (36) months from the Amendment Effective Date,
McKesson shall provide to Customer fixed fee pricing at a [ ]* discount off
of McKesson's Prevailing Rate for services to be determined and contracted for
on a Contract Supplement."
8. The ISA is hereby further amended by the addition of the following
as a new section 7 of Exhibit II:
"7. Right of Exchange. In the event, during the Initial Software
Maintenance Term, McKesson markets alternative software to the McKesson-owned
Software licensed under this Agreement, and such alternative software has
generally no more than minimal differences in prices, features and functions,
regardless of differences arising from factors such as operating systems,
databases and user interfaces, Customer shall have the right to exchange such
licensed Software for such alternative product as part of Software Maintenance
Services at no additional Software license fees. Customer acknowledges that
exercise of the foregoing right may require it to purchase additional Equipment,
Implementation Services, and Third-Party Software from McKesson."
9. The ISA is hereby further amended by the addition of the following
as a new Section 8 of Exhibit II;
"8. Customer shall have the right to transfer a Software license(s)
as follows:
(a) License Transferability. In the event Customer closes or sells all
of its right, title and interest in a Facility, and provided Customer has
complied with the notice provision as set forth in Section (iii) below and is
current on all undisputed accounts receivables owed to McKesson, then Customer
shall have the right to transfer the licenses for the McKesson-owned Software
being used by the closed or sold Facility solely to another Customer Facility on
the following terms.
- ----------------------
(1) This amount represents the per facility pricing for a claim volume ranging
from [ ]* claims per month. Software License fees for Facilities
processing monthly claims outside of said range will fee charged at McKesson's
then-current rate.
Page 3
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
(i) No consent from McKesson shall be required nor any additional
Software license or Software Maintenance Fees shall be required for a transfer
of license(s) for Software granted under this Agreement made for the purpose of
transferring such license(s) to another Customer Facility so long as the scope
of use does not expand beyond the scope of use as originally granted in the
applicable Contract Supplement. In the event the scope of use for the
transferred to Facility exceeds the previously licensed scope of use, additional
license fees may be due to McKesson from Customer. No credit shall be granted
Customer in the event the scope of use decreases.
(ii) At least thirty (30) days prior to the transfer of any license
hereunder, Customer must notify McKesson in writing of its intent to so
transfer. The transfer notice must be sent in accordance with Section 12 of the
Agreement and must contain, at a minimum, the following information:
A. Name and address of the closed or sold Facility;
B. The Software to be transferred
C The operating expense and bed size of both the closed
or sold Facility and the Facility to which the
Software is to be transferred;
D. Date of licensure with agreement number pursuant to
which such Software was licensed;
E. The name of the Facility to which the Software is to
be transferred and the relationship of such Facility
to Customer, and
F. The expected date of license transfer.
(iii) In the event of disaffiliation between Customer and a
Facility that is being sold by Customer and Customer does not elect to transfer
such license within Customer's organization, but rather the sold Facility would
retain the Software license, then, (i) such sold Facility must execute a
separate License Agreement with McKesson for the licensure of such Software;
provided, however, that no additional Software license fees shall be paid by the
sold Facility, and (ii) Customer may continue to provide data processing support
for such sold Facility for a period no longer than twelve (12) months from such
disaffiliation, but only provided that the Software Maintenance for such
disaffiliated entity is paid by Customer during such time period.
(iv) The cost of any Equipment and/or services required as a result
of any permitted transfer shall be borne by Customer.
(b) Whenever Customer acquires a Facility that is already utilizing
McKesson-owned Software, such Facility, at the time that the next annual
Software Maintenance Fee is due, shall begin paying Software Maintenance Fees at
[ ]* of the net license fees previously paid for the Software, subject to
increases in accordance with this Agreement, regardless of whether such amount
is greater or less than the amount such Facility was paying prior to its
acquisition by Customer."
10. Neither McKesson nor Customer shall disclose the terms and
conditions of this Amendment to any third party and both Parties agree to
maintain the confidentiality of this Amendment, except as required by law.
11. This Amendment contains all of the terms and conditions agreed upon
by the Parties regarding the subject matter of this Amendment. Any prior
agreements, promises, negotiations or representations, either oral or written,
relating to the subject matter of this Amendment, not expressly set forth in
this Amendment are of no force or effect.
12. Any amendment or modification of this Amendment must be in writing,
and signed by duly authorized representatives of McKesson and Customer. Any
amendment or modification not made in this manner shall have no force or effect.
13. Except as otherwise modified by this Amendment, all other terms and
conditions of the Agreement shall remain in full force and effect.
Page 4
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
IN WITNESS WHEREOF, the Parties have caused this Amendment to be
executed by their duly authorized representatives.
IASIS HEALTHCARE CORPORATION MCKESSON INFORMATION SOLUTIONS LLC
By: /s/ Sandra McRee By:
------------------------------ ----------------------------
Name: Sandra McRee Name:
------------------------------ ----------------------------
Title: Chief Operating Officer Title:
------------------------------ ----------------------------
Date: 2-27-04 Date:
------------------------------ ----------------------------
Page 5
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
ATTACHMENT 1 TO AMENDMENT NO. P0413860
2003 MCKESSON CORPORATE TRAVEL POLICY
TRAVEL POLICY, PROCEDURES, AND EXPENSE REIMBURSEMENT GUIDELINES
I. TRAVEL ARRANGEMENTS: All travel arrangements (to include airline,
lodging, rental car, etc.) must be arranged through Rosenbluth
International. Tickets not issued by Rosenbluth International will not
be reimbursed.
A. AIR TRAVEL - The Company will reimburse all business air
travel as long as such travel is at the lowest cost available
airfare, short of endangering the reason for the trip or the
business needs dictated by a customer. The guidelines
surrounding our travel policy are as follows:
The lowest available airfare, regardless of penalties or
restriction, must be utilized by anyone traveling at the
expense of McKesson. Any tickets being requested within 7-days
of travel require Senior V.P. approval before the ticket can
be issued by the Travel Department.
ROSENBLUTH INTERNATIONAL will automatically confirm the lowest
airfare available on the requested routing. Rosenbluth
International will check all flights one and a half hours
before and one and a half hours after the originally requested
arrival, for the lowest available airfare and advise the
traveler of the lowest fare options.
B. LODGING. The Company will pay only actual room rental costs
supported by the hotel bill for each day that lodging away
from home is required for business reasons. Hereafter, the
standard hotel will be Marriott Courtyard-type lodging for all
business-related travel.
C. CAR RENTALS. The Company will reimburse car rentals only when
other means of transportation are unavailable, more costly, or
impractical. The use of a rental car must be justified as a
business need and not as a matter of personal convenience. The
use of compact or intermediate cars is acceptable only when
two or more employees are traveling together and sharing the
rental car, or when it is necessary to have a larger vehicle
for carrying clients or equipment.
D. OTHER TRANSPORTATION
PERSONAL CAR - The Company prefers travel through use of
public transportation, but an employee's automobile should be
used when other transportation is unavailable or economy can
be realized. The Company will reimburse the employee at the
rate of .365 cents per mile over and above the normal commute,
plus parking and tolls, for authorized business use of
personal cars. The normal commute includes an employee's drive
to his/her office, or FM site, if located in the same city in
which the employee resides.
TAXIS AND OTHER OUT of TOWN TRANSPORTATION - The cost of a
taxi to and from places of business, hotels, or airports in
connection with business activities is reimbursable. Use of
taxis is authorized only when more economical services (hotel
vans, shuttles, etc.) are not available. Employees are
encouraged to utilize public transportation whenever feasible.
Receipts are required for all transportation expenses.
Page 6
McKesson Information Solutions LLC IASIS Healthcare Corporation, Inc.
Confidential and Proprietary to McKesson Amendment No. P0413860
Customer No. 1002842
December 18, 2003
II. MEALS
The Company will reimburse employees for meal expenses
(breakfast, lunch, and dinner) actually incurred, providing
such expenses are reasonable and appropriate. The suggested
costs below should provide a guideline to employees as to what
the Company feels is fair and reasonable, but in no event
should the total exceed $40.00 per day:
Breakfast.....$ 8.00
Lunch.........$12.00
Dinner........$20.00
III. OTHER REIMBURSABLE EXPENSES
A. TELEPHONE EXPENSES
1. Business - The Company will pay charges for local and
long-distance business calls made outside a Company
office, provided the calls are supported by a
listing, hotel bill, or telephone bill. All domestic
long distance telephone calls should be placed
through AT&T.
2. Personal - The Company will pay charges for personal
long distance calls when the employee is away from
home for business reasons. These should be limited to
one ten-minute call a day. In order to maximize the
savings potential employees should place personal
calls through AT&T.
B. LAUNDRY EXPENSES. The Company will pay for reasonable laundry
or dry cleaning charges for employees who are traveling out of
town and will be out of town on company business for five
nights or more. In such situations, the employee's manager
determines the fair and reasonable nature and amount of
reimbursable business expenditure.
C. TIPS AND GRATUITIES. The Company will pay for reasonable
tipping and gratuities:
* up to 20% of the total restaurant bill
* $1 per bag porterage
* up to 15% of the total cab fare
D. IN-TOWN EXPENSES. When traveling within his/her headquarters
city, an employee may expense charges for local transportation
if required for business purposes and when authorized.
Whenever public transportation is not used, claims for taxis,
private limousines, and personal car mileage should be
separated, claimed, and explained, showing the purpose of the
trip and the itinerary.
Page 7
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
HBOC CONTRACT SUPPLEMENT CS# P9902292-1
CUST# 6529200
CUSTOMER: IASIS HEALTHCARE
<Table>
BILL TO:
IASIS Healthcare Corporation
SHIP TO: The Dover Centre
St. Luke's Medical Center 113 Seaboard Lane, Suite A200
IASIS Healthcare Data Center Franklin, TN 37067
1800 East Van Buren Telephone: 615-844-2747
Phoenix, AZ 85006 Facsimile:
</Table>
Contract Supplement to HBOC Agreement # C9902292 dated ___________________
between HBO & Company ("HBOC") and IASIS Healthcare Corporation ("Customer").
THIS CONTRACT SUPPLEMENT, including all Exhibits, Schedules, and Attachments
hereto and incorporated herein (this "Contract Supplement") amends HBO & Company
Information System Agreement identified above including all Exhibits, Schedules,
and Attachments thereto, and as amended (the "Agreement"). To the extent that
the terms, conditions and definitions set forth in this Contract Supplement
differ or conflict with the terms and conditions set forth in the Agreement,
such differences are stated below and on the Attachment(s) hereto and shall
control. Where not different or in conflict with the terms, conditions and
definitions of this Contract Supplement, all applicable terms, conditions, and
definitions set forth in the Agreement are incorporated within this Contract
Supplement as if set forth herein.
THE PARTIES HERETO HEREBY AGREE to all provisions set forth in the following
sections
SECTION I. SOFTWARE LICENSE AND MAINTENANCE TERMS
SECTION II. HBOC AND BUSINESS PARTNER SOFTWARE SPECIAL PROVISIONS
SECTION III. BASE EQUIPMENT
SECTION IV. PROCESSING TERMS
SECTION V. SERVICE TERMS
Page 1
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
<Table>
<Caption>
SOFTWARE Software Software
License Fee Maintenance Fee
STAR Patient Processing [ ]* [ ]*
STAR Patient Procession SQL
STAR Order Management
STAR Patient Scheduling
STAR Clinical Management
STAR Medical Records Abstracting
STAR Medical Records DRG Tracking
STAR Medical Records Utilization Management.
STAR Medical Records Chart Management
STAR Clinical Browser
STAR Navigator
STAR Receivable Workstation
STAR Express
STAR Patient Accounting
STAR Patient Accounting SQL
STAR Patient Accounting State Regulations (1)
STAR Lab
STAR Lab SQL
STAR Advanced Microbiology
STAR Pathology
STAR Radiology
STAR Radiology SQL
STAR Pharmacy
STAR Pharmacy SQL
STAR Pharmacy Ambulatory Care
STAR SUB TOTAL:
LESS [ ]* DISCOUNT
STAR TOTAL:
PATHWAYS DECISION SUPPORT DATA WAREHOUSE
Financial Analyst
Contract Modeling
ds.Pathfinder
Outcomes Advisor
PATHWAYS DECISION SUPPORT SUB TOTAL:
LESS [ ]* DISCOUNT:
PATHWAYS DECISION SUPPORT TOTAL:
PATHWAYS CONTRACT MANAGEMENT
LESS [ ]* DISCOUNT:
CONTRACT MANAGEMENT TOTAL:
ELECTRONIC COMMERCE SOLUTIONS
- -----------------------------
Claims Administrator
LESS [ ]* DISCOUNT:
CLAIMS ADMINISTRATOR TOTAL:
</Table>
(1) See Attachment III for State Categories per Facility.
Page 2
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
<Table>
PATHWAYS COMPLIANCE ADVISOR
LESS [ ]* DISCOUNT: [ ]* [ ]*
COMPLIANCE ADVISOR TOTAL:
- ------------------------------------------------------------------------------------------------------------
PATHWAYS HEALTHCARE SCHEDULING
([ ]*per user 100 users proposed)
PATHWAYS HEALTHCARE SCHEDULING SUB TOTAL:
LESS [ ]* DISCOUNT:
PATHWAYS HEALTHCARE SCHEDULING TOTAL:
- ------------------------------------------------------------------------------------------------------------
PATHWAYS HEALTH NETWORK EXPERT
LESS [ ]* DISCOUNT:
PATHWAYS HEALTH NETWORK EXPERT TOTAL:
- ------------------------------------------------------------------------------------------------------------
TOTAL HBOC SOFTWARE:
BUSINESS PARTNER SOFTWARE
- -------------------------
REQUIRED BUSINESS PARTNER SOFTWARE FOR PATHWAYS DECISION SUPPORT(1)(2)
- -------------------------------------------------------------------
Sybase Adaptive Server (32 SQL Server License) includes:
ODBC Drivers and Open Client
Mercator Data Mapping Software
- - Authoring System
- - ODBC Editor
- - UNIX Runtime/Execution Engine (one DW Server)
Reimbursement Software
- - PC Grouper
- - APR-DRG Severity Grouper (3 year term license)
- - Oracle RDB for TRENDSTAR (CPA)
- - EM340W TRENDSTAR Emulation ($109/copy) 5 copies
Other Business Partner Software
- -------------------------------
OPTIO SOFTWARE
- - Optio MedForms
- ------------------------------------------------------------------------------------------------------------
First Databank Formulary Service
</Table>
(1) PC Anywhere for PDS remote support is required. Customer may license PC
Anywhere from either HBOC or another vendor.
(2) As Customer Facilities are added additional Business Partner Software will
be required if: (a) Customer exceeds [ ]* Concurrent Users and/or (b)
if additional Pathways Decision Support Servers are added
(3) One-time Software Maintenance Fee.
(4) Additional license fees will be incurred for additional servers.
(5) One-time Software License Fee.
Page 3
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
REQUIRED BUSINESS PARTNER SOFTWARE TOTAL FOR PATHWAYS [ ]* [ ]*
----------------------------------------------------
DECISION SUPPORT:
-----------------
SOFTWARE GRAND TOTAL
--------------------
HARDWARE LIST PRICE NET PRICE ANNUAL
(See Section III for detail) HARDWARE
MAINTENANCE
Hardware Only Fees:
------------------
- DG AV3700 (STAR Clinical Browser-Florida) [ ]* [ ]* [ ]*
- DG/UX AV25000 (ALLSTAR-Texas, Florida & Utah/Arizona)
- DG AV3700 (STAR Clinical Browser-Texas)
- DG AV3700 (STAR Clinical Browser - Phoenix)
- COMPAQ PROLIANT 800 SERVER (Star Account Express)
- COMPAQ PROLIANT 1600 (TRENDSTAR Applied Decisions)
- COMPAQ PROLIANT 1600 (PDS-Contract Modeling)
- DEC 3000/600 UPGRADE (TRENDSTAR-CPA,CCA,RUA)
- ALPHASERVER ES40 (PDS-Financial Modules)
- EC2000 SERVER (Compliance Advisor & Claims Administrator)
- DG AV3700 (Pathways Health Network Expert)
- DG NT SQL SERVER LEVEL B (Pathways Healthcare Scheduling)
- DG'S AV3700 2-WAY LEVEL B (Pathways Healthcare Scheduling)
Hardware Service Fees
HARDWARE GRAND TOTAL:
ESTIMATED
FIXED ESTIMATED MONTHLY
SERVICES FEES FEES(1) FEES(2)
INSTALLATION FEES:
-----------------
- Installation & Implementation Services for STAR & Pathways [ ]* [ ]* [ ]*
- Installation & Implementation Services for Optio (4 Utah
Facilities)
SERVICES GRAND TOTAL:
PROCESSING FIXED ESTIMATED ESTIMATED
FEES FEES(3) MONTHLY
FEES(4)
PROCESSING FEES:
---------------
- EC2000 Claims Administrator Estimated Monthly Processing [ ]* [ ]* [ ]*
PROCESSING GRAND TOTAL:
</Table>
(1) Estimated Fees not included in the Contract Supplement Grand Total.
(2) Estimated Fees not included in the Contract Supplement Grand Total.
(3) Estimated Fees not included in the Contract Supplement Grand Total.
(4) Estimated Fees not included in the Contract Supplement Grand Total.
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
GRAND TOTAL [ ]*
The Software License Fees, Base Equipment Cost and Implementation Services Fee
set forth above shall be due and payable to HBOC as follows, except for
Estimated Fees which shall be based on time and materials and billed monthly as
incurred:
[ ]* due upon execution of this Contract Supplement
[ ]* due in five (5) equal consecutive monthly payment beginning April 28,
2000
[ ]* due in four (4) equal consecutive monthly payment beginning
October 28, 2000
EXECUTED as of the day and date first above written.
HBO & COMPANY, A WHOLLY-OWNED IASIS HEALTHCARE
SUBSIDIARY OF MCKESSON HBOC, INC.
By: /s/ Gregory W. Hardin By: /s/ [illegible]
--------------------- -------------------------
Gregory W. Hardin
Title: Account Executive Title: VP, Operations & Finance
----------------- ------------------------
ACCEPTED ON BEHALF OF HBO & BILLING ADDRESS
COMPANY, A WHOLLY-OWNED SUBSIDIARY OF
MCKESSON HBOC, INC., AT ALPHARETTA,
GEORGIA
Name:
-------------------------------
By: Address:
------------------------------ ----------------------------
----------------------------
Title: Telephone:
-------------------------- --------------------------
Facsimile:
--------------------------
Page 5
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
SECTION I
SOFTWARE LICENSE AND MAINTENANCE TERMS
1. SOFTWARE LICENSE: HBOC hereby grants to Customer a perpetual,
non-exclusive, non-transferable license to use the object code version
of the Software solely on the Equipment located at Customer's Facility
identified in Exhibit I-A (i) solely for the benefit of persons and
entities located at Customer's Facility and (ii) if applicable, by the
number of Active User ID's, Concurrent Users or Servers identified
below, regardless of location, provided that such access and use of the
Software is relevant to the business relationship with Customer, and in
a manner consistent with Customer's own internal business purposes.
2. SOFTWARE MAINTENANCE TERM AND FEES : The Software Maintenance (as
defined in Paragraph 3 of this Section I) term ("Term") during which
HBOC shall provide, and Customer shall pay for, Software Maintenance
services as set forth in Paragraph 3 of this Section I, shall be for a
period of three (3) years, beginning upon the Effective Date of this
Contract Supplement. Software Maintenance Fees are set forth on Contract
Supplement P9902292-1 and shall be payable on January 1 of each year of
the Term. The first annual Software Maintenance Fee shall be due upon
the Effective Date, and shall be pro-rated on a daily basis using a
365-day year. HBOC may, effective one (1) year after the Contract
Supplement Effective Date, increase the Annual Software Maintenance Fee
for any Software once a year by the lesser of CPI or five percent (5%).
HBOC shall give Customer notice of any such increase in annual Software
Maintenance Fees not later than the first day of November of the
calendar year immediately preceding the year in which the increase will
become effective. Upon expiration of the Software Maintenance Term,
Software Maintenance shall automatically renew for successive one (1)
year periods unless discontinued under the provisions set forth below.
Annual Software Maintenance Fees during any renewal term shall be
subject to an increase for any Software once a year by the lesser of CPI
or five percent (5%).
3. SOFTWARE MAINTENANCE:
3.1 Software maintenance ("Software Maintenance") shall include,
for the two (2) most current releases of the Software (except
for STAR SQL Software Maintenance, which shall include the
current release only), corrections of Software or Documentation
due to defects in the Software or Documentation, as applicable,
and improvements to existing functionality provided by HBOC
after the Software delivery date but not otherwise separately
priced or marketed by HBOC.
In addition to the above, the following services and Software
improvements shall be provided as part of Software Maintenance
for the Software specified below:
- STAR, Pathways, and related Business Partner Software Maintenance
shall include federal and state mandated changes for acute care
hospitals in the areas of patient accounting, payroll and medical
records, made by HBOC to the Software after the Software delivery
date but not separately priced or marketed by HBOC.
- EC 2000 Claims Administrator Software (as described in Section IV)
shall include all federal and state mandated changes and payor
specific edits, made by HBOC to the Software after the Software
delivery date but not separately priced or marketed by HBOC. HBOC
shall provide such updates and new releases to Customer
sufficiently in advance of the effective date of such mandated
changes to enable Customer to test and implement the updates and
new releases in a timely manner.
Page 6
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
EXHIBIT I-A
CUSTOMER'S FACILITY(IES)
- ---------------------------------------------------------------------------------------------------------------------
STATE
REGULATIONS
HOSPITAL AHA NUMBER CATEGORY ADDRESS CITY ST ZIP
- ---------------------------------------------------------------------------------------------------------------------
Iasis Healthcare Corporate Offices 5999998 NA The Dover Centre Nashville TN 37067
113 Seaboard Lane
- ---------------------------------------------------------------------------------------------------------------------
Davis Hospital 6870100 3 1600 W. Antelope Dr. Layton UT 84041
- ---------------------------------------------------------------------------------------------------------------------
Jordan Valley Hospital 6870300 3 3580 W. 9000 South West Jordan UT 84088
- ---------------------------------------------------------------------------------------------------------------------
Memorial Hospital of Tampa 6391090 2 2901 Swann Avenue Tampa FL 33609
- ---------------------------------------------------------------------------------------------------------------------
Mesa General Hospital 6860162 2 515 North Mesa Dr. Mesa AZ 85201
- ---------------------------------------------------------------------------------------------------------------------
Mid-Jefferson Hospital 6742595 2 Hwy. 365 & 27th St. Nederland TX 77627
- ---------------------------------------------------------------------------------------------------------------------
Odessa Regional Hospital 6742665 2 520 East 6th Street Odessa TX 79760
- ---------------------------------------------------------------------------------------------------------------------
Palms of Pasadena Hospital 6390935 2 1501 Pasadena Ave. St.Petersburg FL 33707
- ---------------------------------------------------------------------------------------------------------------------
Park Place Medical Center 6742849 2 3050 39th Street Port Arthur TX 77642
- ---------------------------------------------------------------------------------------------------------------------
Pioneer Valley Hospital 6870075 3 3460 S. Pioneer Pwy West Valley UT 84120
- ---------------------------------------------------------------------------------------------------------------------
Rocky Mountain Medical Center 6870036 3 2500 South State Salt Lake City UT 84115
- ---------------------------------------------------------------------------------------------------------------------
Salt Lake Regional Hospital 6870270 3 1050 E. South Temple Salt Lake City UT 84102
- ---------------------------------------------------------------------------------------------------------------------
Southwestern General Hospital 6743135 2 7400 Barlite Blvd. San Antonio TX 78224
- ---------------------------------------------------------------------------------------------------------------------
St. Luke's Medical Center* 6860290 2 1800 E. Van Buren Phoenix AZ 85006
- ---------------------------------------------------------------------------------------------------------------------
Tempe St. Luke's Hospital 6860390 2 1500 South Mill Ave. Tempe AZ 85281
- ---------------------------------------------------------------------------------------------------------------------
Town & Country Hospital 6391097 2 6001 Webb Road Tampa FL 33615
- ---------------------------------------------------------------------------------------------------------------------
* Temporary Location of Customer's Data Center
Page 7
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
SECTION II
BUSINESS PARTNER SPECIAL PROVISIONS
EXHIBIT II-A FIRST DATABANK FORMULARY SERVICE
EXHIBIT II-B SYBASE
EXHIBIT II-C 3M HEALTH INFORMATION SYSTEMS
Page 8
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
EXHIBIT II-A
FIRST DATABANK FORMULARY SERVICE
The following Special Provision regarding Customer's License with First DataBank
is for the collection of Annually Renewable Software License Fees by HBOC for
the Formulary and Ingredient-Based Clinical Information Database Software and
subsequent payment of said fees to First DataBank on behalf of Customer.
ALL TERMS AND CONDITIONS OTHER THAN PAYMENT TERMS ARE SET FORTH IN A SEPARATE
LICENSE AGREEMENT BETWEEN CUSTOMER AND FIRST DATABANK.
PAYMENT: The Annually Renewable Software License Fee is prorated for time
between the Software Delivery Date ("SDD") and December 31 of the year the SDD
Agreement is signed. The prorated amount is due at SDD. The Annually Renewable
Software License Fee for each successive January 1 to December 31 shall be paid
by Customer within thirty (30) days after receipt of HBOC's invoice.
DATABASE SELECTION AND PRODUCT REQUISITION
ANNUAL RENEWABLE
DATABASE SELECTION LICENSE FEES
[X] Product Information Files First facility: $ 4,800
Classifications
AHFS Classification Add [ ]* for each $ 35,000
Drug Interaction Database additional facility run on
Parenteral IV Admixture 1st facility CPU (14
Incompatibility Database additional facilities):
Monthly Update Service
Pricing
Dosage Range Checking Add [ ]* for each $
Consultation Messages on additional standalone -------
Side Effects facility (separate CPU):
Drug Range Inquiry
[X] Ambulatory Care Dispensing Each facility [ ]* (15 $ 15,000
facilities)
[ ] Physician View
(use of First DataBank) Add [ ]* per facility $
-------
TOTAL ANNUAL FEE: $ 54,800
-------
Licensee acknowledges that HBOC has acted merely as a sales agent for First
DataBank with regard to the Databases, and that HBOC is not the author of, nor
is responsible for the content of the Databases. HBOC MAKES NO EXPRESS OR
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR THE PARTICULAR PURPOSE, AND
IN NO EVENT SHALL HBOC BE LIABLE TO USER (LICENSEE) OR ANY THIRD PARTY FOR ANY
DIRECT OR INDIRECT DAMAGES.
Page 9
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
LICENSE AGREEMENT
FIRST DATABANK
1. First DataBank grants a non-transferable license to "User" (the individual
and/or corporate licensee) as indicated below to use one or more of the
First DataBank Databases ("Databases") delivered to User for a term
beginning on the date the Databases are first installed in User's system or
systems and continuing until User's violation of any of the terms and
conditions of this Agreement, or until either party notifies the other in
writing that it will no longer use or provide the Databases to User, as the
case may be. License fees for the use of the Database shall be paid to HBO &
Company of Georgia ("HBOC"), as agent for First DataBank in accordance with
HBOC's then current published fee schedule.
2. The Databases are proprietary to First DataBank. Except in the ordinary
course of providing medical information to or about patients to the User,
User shall hold all portions of the Databases in the strictest confidence,
not disclose the contents thereof, shall not copy or duplicate any software
or data element forming part of the Databases, and shall not during the term
of this Agreement or five years thereafter develop or market any database
competitive with the Databases. Within thirty (30) days following
termination of this Agreement, User agrees to return any disk or magnetic
tapes provided by First DataBank to User and to destroy all information
relating to or constituting the Databases (including User documentation,
data stored on disks, magnetic tapes, and computer storage devices) provided
directly or indirectly by First DataBank.
3. The Databases must be used subject to this Agreement and must be used only
on a User's computer system. User has no right to sublicense system without
express written approval of First DataBank.
USER WILL NOT BE ENTITLED TO RECEIVE ANY UPDATES OR TELEPHONE SUPPORT UNTIL
USER EXECUTES THIS AGREEMENT AND AN ORIGINAL COPY IS RECEIVED BY FIRST
DATABANK, 530 MARYVILLE CENTRE DRIVE, SUITE 250, ST. LOUIS, MISSOURI 63141.
4. First DataBank shall update the Databases on a monthly basis, by means of a
9-track tape, 8mm tape or 4mm tape. First DataBank will also provide a
toll-free telephone service to address questions and problems concerning the
contents of the Databases. It is the User's responsibility to incorporate
all such updates into their computer system promptly. If User's copies of
the Databases become more that sixty (60) days out-of-date, First DataBank
shall have no obligation to provide additional updates or to assist User in
bringing its system up-to-date, and will charge User for its time and
expenses if it elects to do so.
5. First DataBank hereby warrants that the non-exclusive rights granted to User
are free of any and all assignments, grants, licenses, obligations, or
agreements, either written, oral or implied which might detract from User's
full enjoyment of such right. First DataBank warrants that, at the time of
delivery to User, the Databases will perform as generally described in the
First DataBank database documentation. During the term of this Agreement,
First DataBank agrees to correct at its own expense any errors or omissions
in the Databases reasonably attributable to it and brought to its attention
by User in writing. First DataBank warrants that it has used reasonable care
to accurately compile the databases. First DataBank MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, OTHER THAN THOSE IN THIS LICENSE
AGREEMENT, AND FURTHER, MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR
IMPLIED, AS TO THE ACCURACY OF THE DATA FROM WHICH THE DATABASES ARE
COMPILED, NOR AS TO FITNESS FOR LICENCEE'S PARTICULAR PURPOSE.
Page 10
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
LICENSE AGREEMENT
FIRST DATABANK
6. User may not modify or amend the Databases. Any modifications by User will
release First DataBank from responsibility, if any relating to the
performance of the Databases.
7. User acknowledges that the then-current edition of Evaluations of Drug
Interactions, loose-leaf edition and the First DataBank Hotline must be
consulted to support the Databases. Failure to do so will release First
DataBank from responsibilities, if any, under this Agreement.
8. This Agreement will be governed by the laws of the State of Missouri. This
is the only Agreement between User and First DataBank regarding the
Databases, and it may be modified only by a written agreement between us. If
any provision of this agreement shall be held invalid, illegal or
unenforceable, the validity, legality, and enforceability of the remaining
provisions shall not be affected or impaired thereby.
9. User acknowledges that HBOC has acted merely as a sales agent for First
DataBank with regard to the Databases, and that HBOC is not the author of,
nor is responsible for, the content of the Databases. HBOC MAKES NO EXPRESS
OR IMPLIED WARRANTIES OF ANY KIND AND HEREBY DISCLAIMS ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND IN NO EVENT
SHALL HBOC BE LIABLE TO USER OR ANY THIRD PARTY FOR ANY DIRECT OR INDIRECT
DAMAGES.
Please identify the "lead hospital" pharmacy employee who will receive the Drug
Information Newsletter, the First DataBank Manual Updates, and the Database
Update Tapes:
________________________________________________________________________________
Employee Name Title
If different than above information:
Hospital Name:__________________________________________________________________
Address: _______________________________________________________________________
City, State, Zip: ______________________________________________________________
Page 11
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
LICENSE AGREEMENT
FIRST DATABANK
For multi-facility configurations:
Please identify the pharmacy employee for each "additional hospital" who will
receive the Drug Information Newsletter and the First DataBank Manual Updates.
Hospital Pharmacy Title Address City St Zip
Employee
Iasis Healthcare Corporate Offices [TBP] [TBP] The Dover Centre Nashville TN 37205
113 Seaboard Lane
Odessa Regional Hospital [TBP] [TBP] 520 East 6th Street Odessa TX 79760
Southwestern General Hospital [TBP] [TBP] 7400 Barlite Blvd. San Antonio TX 78224
Mid-Jefferson Hospital [TBP] [TBP] Hwy. 365 & 27th St. Nederland TX 77627
Park Place Medical Center [TBP] [TBP] 3050 39th Street Port Arthur TX 77642
Palms of Pasadena Hospital [TBP] [TBP] 1501 Pasadena Ave. St. Petersburg FL 33707
Town & Country Hospital [TBP] [TBP] 6001 Webb Road Tampa FL 33615
Memorial Hospital of Tampa [TBP] [TBP] 2901 Swann Avenue Tampa FL 33609
Davis Hospital [TBP] [TBP] 1600 W. Antelope Dr. Layton UT 84041
Jordan Valley Hospital [TBP] [TBP] 3580 W. 9000 South West Jordan UT 84088
Pioneer Valley Hospital [TBP] [TBP] 3460 S. Pioneer Pwy West Valley UT 84120
Salt Lake Regional Hospital [TBP] [TBP] 1050 E. South Temple Salt Lake City UT 84102
Rocky Mountain Medical Center [TBP] [TBP] 2500 South State Salt Lake City UT 84115
St. Luke's Medical Center* [TBP] [TBP] 1800 E. Van Buren Phoenix AZ 85006
Mesa General Hospital [TBP] [TBP] 515 North Mesa Dr. Mesa AZ 85201
Tempe St. Luke's Hospital [TBP] [TBP] 1500 South Mill Ave. Tempe AZ 85281
Page 12
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
HBO & COMPANY OF GEORGIA - STAR PHARMACY FIRST DATABANK PRODUCT AND MANUFACTURER
ADDITION REVISION FORM
Hospital Name: IASIS HEALTHCARE
-------------------
Hospital Address: The Dover Centre, 113 Seaboard Lane, Suite A200, Franklin, TN 37067
--------------------------------------------------------------------
Contact Name:
------------------------------------------------------------------------
Phone Number: ( )
------------------------------------------------------------------------
*************************************************************************************
Select Type: Addition Revision
----- -----
Product Name:
-------------------------------------------------
Strength/Volume: Dosage Form:
------------------------------------
Package Size: Manufacturer:
-------------------------
Product NDC# : - -
---------- -------- ---------
Labeler# Product# Package#
Comments:
----------------------------------------------------------------------------
- -------------------------------------------------------------------------------------
- -------------------------------------------------------------------------------------
- -------------------------------------------------------------------------------------
*************************************************************************************
Only use the space below to have a manufacturer's
entire line added III
******************************************"******************************************
Manufacturer Name:
-------------------------------------------------------------------
Address:
-----------------------------------------------------------------------------
City, State, Zip:
--------------------------------------------------------------------
Phone Number: ( ) Labeler #:
------------------------------------------
Page 13
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
EXHIBIT II-B
SYBASE(7) SOFTWARE - EMBEDDED RUNTIME LICENSE
(FOR PATHWAYS CONTRACT MANAGEMENT, PATHWAYS HEALTHCARE SCHEDULING,
PATHWAYS HEALTH NETWORK EXPERT AND PATHWAYS DECISION SUPPORT
For those HBOC Software Products ("HBOC Software") listed below that are also
licensed under this Agreement, the following provisions relating to SYBASE
products ("SYBASE Software") which are embedded into said HBOC Software
Products differ from the general provisions set forth in this Agreement and the
Exhibits attached thereto:
PATHWAYS CONTRACT MANAGEMENT PATHWAYS DECISION SUPPORT
PATHWAYS HEALTHCARE SCHEDULING PATHWAYS HEALTH NETWORK EXPERT
1) SYBASE Software License: HBOC hereby grants to Customer a non-exclusive,
non-transferable perpetual right to use the SYBASE Software on the number
of CPU's and concurrent users designated in Paragraph 2 below. Customer
has no right to use the SYBASE Software other than as an embedded runtime
version to be used in conjunction with the HBOC Software applications. An
embedded runtime version shall mean a version of the SYBASE Software
limited to or embedded in HBOC's software applications code.
The embedded run-time version license allows the use of the SYBASE
Software with the Pathways Software Products listed above (except for
Contract Management) solely to:
- query the database.
- create and alter stored procedures, triggers, rules, data types and
defaults in conjunction with HBOC application(s).
- change the database in support of HBOC application(s).
The embedded run-time version license allows the use of the SYBASE
Software with the Pathways Contract Management Software Products solely
to:
- input data into the Sybase database using HBOC utilities.
- query the database.
Use Restrictions. Notwithstanding the provisions of Paragraph 1 above, the
HBOC Software includes a Sybase Software Embedded Runtime Version license
only, which allows HBOC Software to control and use that data. Customer,
for data integrity purposes, is not permitted to alter the database in the
HBOC Software and Customer cannot write applications, including
applications written with a Sybase Full Use license, that insert, delete,
update or otherwise modify data in the HBOC Software database. All HBOC
Software provides documented audit trails when data changes. If Customer
makes changes to a HBOC Software database, there may not be an audit trail
and performance could be jeopardized. Customer is permitted to and has the
capability to extract data from the HBOC Software database and use it in
any Customer built application. If data is uploaded, inserted, updated to
or deleted from HBOC Software databases or HBOC Software databases are
modified by a Customer-written application, all applicable HBOC Software
warranties shall be null and void.
2) Use on Equipment: The SYBASE Software is licensed for use on the CPU and
by the number of concurrent users identified below. The SYBASE Software
may be transferred to another site or to other computer hardware only upon
notice to HBOC. The transfer of the SYBASE Software to other hardware may
require the payment of additional Software License Fees. The license
herein allows for usage on computer equipment up to and including the
following equipment, on the date of this Agreement:
Page 14
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
PATHWAYS HEALTHCARE SCHEDULING: CPU Make/Model No. DG AV3700 Users 100:
PATHWAYS HNE: CPU Make/Model No. DG AV3700 Users: NA
PATHWAYS DECISION SUPPORT: CPU Make/Model No. AlphaServer ES40 6/50 Users: 32
PATHWAYS CONTRACT MANAGEMENT: CPU Make/Model No. TBP
Users: Unlimited
3) PC Usage: The SYBASE Software licensed hereunder may be copied for use by
Customer on any PC accessing the computer on which the Embedded Runtime
Version of SQL Server delivered by HBOC resides for use by the maximum
concurrent users noted above.
Page 15
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
EXHIBIT II-C
3M HEALTH INFORMATION SYSTEMS
(PATHWAYS DECISION SUPPORT)
The initial Term of the license to the 3M software listed on Contract Supplement
P9902292-1 I shall be three (3) (the "Initial Term") and shall commence on the
Effective Date of this Contract Supplement. The Term shall renew automatically
for additional terms equal to one year (each, a "Renewal Term") upon the
expiration of the Initial Term and each subsequent Renewal Term, unless either
party provides written notice of termination to the other party not less than
sixty (60) days prior to the expiration of the then current term. The License
Fee payable during any Renewal Term shall be at HBOC's then current rate.
Page 16
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
SECTION III
BASE EQUIPMENT
IASIS HEALTHCARE - FLORIDA REGION REQUESTER: GREG HARDIN
STAR CLINICAL BROWSER PREPARED BY: DARLENE BANIS
DATA GENERAL
DG 4 PROC. AV3700 500MHZ, 2GB MEMORY, 18GB USABLE DISK STORAGE
FILE NAME: IASISHTN\GCLB0325.XLS
POST
WARRANTY ANNUAL
BASE EQUIPMENT
25-Jan-00 5:44 PM HARDWARE
MAINTENANCE*
PART NO QTY DESCRIPTION LIST PRICE 24X7
CLIENT WORKSTATION - (MINIMUM REQUIREMENTS ARE
486)
92775-A 1 AV VS3100 PII400, 64MB, 4MB ATI, [ ]* [ ]*
LAN, Sound
13PC23UPG 1 PC YEARS 2&3 - D WARRANTY
UPGRADE
MONITOR
26130A 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
CD-ROM
26152B 1 40x ATAPI CD-ROM ve
DISK
26147 1 8.4GB EIDE (5200RPM) HDD
NT SOFTWARE
Q175AB21CD 1 NT 4.0 Workstation
2966I 1 DG/Viision - Windows NT
Workstation 4/5 Enable
WIN/NTWS 1 Viision Win 95 Op Systems
Designator
OPTIONAL UPS
12424 1 NETUPS 700VA SE Standalone
SERVER - CONTAINS RACK FOR UTAH/ARIZONA AND TEXAS
REGIONS
RACKMOUNTED SERVER
70955-AE 1 AV3704R 550MHz/512KB, Uni,
128MB, CD, NIC
B1CPU-MED1 1 Svc Prem - Medium CPU - 7X24X4
13INST-MED 1 Hardware Installation for Medium AV
SERVER
TAPE DRIVE
61085-SJJ 1 DDS-3 Internal Tape Drive (12 -
24GB)
ADD-ON PROCESSORS - MAX 3
7175A 3 AV370X 550/512 Xeon CPU Upgrade
LAN CARD
R73144 1 Replace 1Port 10/100 LAN with
Page 17
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
3COM 10/100 LAN
MEMORY
7149 2 512MB ECC EDO DIMM [ ]* [ ]*
R73111 1 Replace 128MB with 1GB ECC EDO
DIMM
DISK DRIVES
INTERNAL DISK - RACKMOUNTED
7520-N 1 Mylex 3Chnl 64-Bit LVD RAIC Ctrl -
AV3704
61035A-SJJ 2 9GB 10K RPM, LVD, SCA, LP DISK
TYPE 5
ADDITIONAL DISK DRIVES -
RACKMOUNTED
61035A-SJJ 2 9GB 10K RPM, LVD, SCA, LP DISK
TYPE 5
REQUIRED COMPONENTS
NT SERVER SOFTWARE
Q138AF21CD 1 Windows NT 4.0 Server Base w/ 10
Client Access Lics
7061-D 1 NT ENABLE KIT
WIN/NT 1 WINDOWS NT OP SYSTEM
DESIGNATOR
351-00220 65 MOLPA NT 4.0 Server V6.5 CAL -
(Min 20 Lics)
MODEM CABLE
126691-56 1 56 KBPS Internal PC Modem
MONITOR
26130 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
HARDWARE TOTAL:
ESTIMATED SHIPPING AND
INSURANCE(CLIENT WILL BE BILLED ACTUAL)
HARDWARE GRAND TOTAL:
NOTE: FLORIDA SYSTEM WILL BE MOUNTED IN WITH UTAH CABINET. CABINET
ON UTAH QUOTE.
Page 18
* CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS HEALTHCARE - PHOENIX REGION REQUESTER: GREG HARDIN
STAR CLINICAL BROWSER PREPARED BY: DARLENE
BANIS/CR
DATA GENERAL
DG 4 PROC. AV3700 500MHZ, 2GB MEMORY, 18GB USABLE DISK STORAGE
FILE NAME: IASISHTN\GCLB0857.XLS POST
WARRANTY ANNUAL
BASE EQUIPMENT
Feb-00 4:28 PM HARDWARE
MAINTENANCE
*
PART NO QTY DESCRIPTION LIST PRICE 24X7
CLIENT WORKSTATION - (MINIMUM REQUIREMENTS ARE
486)
92775-A 1 AV VS3100 PII400, 64MB, 4MB ATI, [ ]* [ ]*
LAN, Sound
13PC23UPG 1 PC YEARS 2&3 - D WARRANTY
UPGRADE
MONITOR
26130A 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
CD-ROM
26152B 1 40x ATAPI CD-ROM Drive
DISK
26147 1 8.4GB EIDE (5200RPM) HDD
NT SOFTWARE
Q175AB21CD 1 NT 4.0 Workstation
2966I 1 DG/Viision - Windows NT Workstation
4/5 Enable
WIN/NTWS 1 Viision Win 95 Op Systems Designator
OPTIONAL UPS
12424 1 NETUPS 700VA SE Standalone
VIP100 1 Configuration Setup Charge
SERVER
RACKMOUNTED SERVER
70955-AE 1 AV3704R 550MHZ/512KB, Uni, 128MB,
CD, NIC
B1CPU-MED1 1 Svc Prem - Medium CPU - 7X24X4
13INST-MED 1 Hardware Installation for Medium AV
Server
*WILL SHARE RACK WITH FLORIDA CLIN.
BROW.
15002-G7 0 73", 38U, Deeprack, Low Voltage AC
Power
TAPE DRIVE
61085-SJJ 1 DDS-3 Internal Tape Drive (12 - 24GB)
ADD-ON PROCESSORS - MAX 3
7175A 3 AV370X 550/512 Xeon CPU Upgrade
LAN CARD
R73144 1 Replace 1Port 10/100 LAN with 3COM
10/100 LAN
Page 19
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
MEMORY
7149 2 512MB ECC EDO DIMM [ ]* [ ]*
R73111 1 Replace 128MB with 1GB ECC EDO
DIMM
DISK DRIVES
INTERNAL DISK - RACKMOUNTED
7520-N 1 Mylex 3Chnl 64-Bit LVD RAIC Ctrl -
AV3704
61035A-SJJ 2 9GB 10K RPM, LVD, SCA, LP DISK
TYPE 5
ADDITIONAL DISK DRIVES -
RACKMOUNTED
61035A-SJJ 2 9GB 10K RPM, LVD, SCA, LP DISK
TYPE 5
REQUIRED COMPONENTS
NT SERVER SOFTWARE
Q138AF21CD 1 Windows NT 4.0 Server Base w/ 10
Client Access Lics
7061-D 1 NT ENABLE KIT
WIN/NT 1 WINDOWS NT OP SYSTEM
DESIGNATOR
351-00220 65 MOLPA NT 4.0 Server V6.5 CAL - (Min
20 Lics)
MODEM CABLE
126691-56 1 56 KBPS Internal PC Modem
MONITOR
26130 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
OPTIONAL U.P.S.
*CUSTOMER TO PROVIDE UPS
12940 0 NETUPS 3000VA SE Standalone UPS
VIP100 0 Hardware Setup Charge
HARDWARE TOTAL:
ESTIMATED SHIPPING AND
INSURANCE(CLIENT WILL BE BILLED ACTUAL)
HARDWARE GRAND TOTAL:
Page 20
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS - TEXAS, FLORIDA, AND UTAH/ARIZONA REGION REQUESTER:
STAR 17.1 -ALLSTAR PREPARED BY:
DG/UX AV25000
FOR BUDGETARY USE ONLY
FILE NAME: IASISTX\GSTR0857.XLS
07-Feb-00 3:40 PM
PART NO QTY DESCRIPTION LIST PRICE
PROCESSOR
TEXAS REGION
PROCESSORS
U250102-E 1 Upgrade AV25000 1 block to 2 block [ ]*
7180A 1 Pill XEON QUAD CPU AV25 550MHZ/512KB
MEMORY
R73116 1 2ND MEM BOARD OPTION-AV25 (SYS PURCH)
7153 1 1GB MEM (AV25000) - SPECIAL ORDER
7523 2 INTEL PRO/100+ SERVER 10/100 LAN CARD
7152 2 SCI Board, Enhanced CACHE
2-9GB MIRRORED OS DRIVES, 12-18GB MIRRORED DATA BASE DRIVES(108GB)
USABLE, 1-18GB GLOBAL HOT SPARE
79013-HUL 2 9GB 7200 RPM CLARIION SCM MODULE
79014-HUL 13 18GB 7200 RPM CLARIION SCM MODULE
79401 R-F 1 FC-AL 30 SLOT HIGH AVAILABILITY ARRAY
79166 2 64MB ECC MEMORY FOR CLARIION
7487 2 PCI EMULEX LIGHTPULSE FC ADAPTER
15495E016 2 FC COPPER CABLE 5M, 16.4' DB9-DB9
15022-G7 2 73" Deeprack, Mixed voltage AC power
15200-G7 2 AC module, low volt, 5-15R NEMA
TAPE DRIVE SOLUTION FOR TEXAS REGION
5700TD-Q 2 35/70 GB DLT 7000 INT DRIVE FOR CSS3
15485E020 1 SCSI CABLE,68P HD -68P HD, 20FT
61085-SJK 1 12GB SE 4MM TAPE ADD-IN: AV25000
7468 1 PCI QLOGIC WIDE DIFF SCSI ADAPTER
SOFTWARE
L049AXA1DD 1 APPL. SVR INIT 10 USER US/CAN LMD
7110 1 DG/UX ENABLE KIT FOR AV20000
SWLICDISC 1 SOFTWARE LICENSE DISCOUNT INDICATOR
DG/UX 1 DG/UX OP SYSTEM DESIGNATOR
UAUDIT 1 ON-SITE AUDIT VERIFICATION
P001AFA1CD 1 DG/UX FOR INTEL L/M/D 4-USER
P001ASA61D 1 DG/UX FOR INTEL S+ UNLMTD USER
P001ASA9FN 1 DG/UX FOR INTEL UPGRADE TO UNLMTD USR
R057AZA4LD 1 DSK ARRAY MGT LIC INT. CODE SVC-INTEL
FLORIDA REGION
PROCESSORS
U250203-E 1 Upgrade AV25000 2 block to 3 block
7180A 1 Pill XEON QUAD CPU AV25 550MHZ/512KB
MEMORY
R73116 1 2ND MEM BOARD OPTION-AV25 (SYS PURCH)
7153 1 1GB MEM (AV25000) - SPECIAL ORDER
7523 2 INTEL PRO/100+ SERVER 10/100 LAN CARD
Page 21
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
7152 2 SCI Board, Enhanced CACHE [ ]*
2-9GB MIRRORED OS DRIVES, 12-18GB MIRRORED DATA BASE DRIVES(108GB)
USABLE, 1-18GB GLOBAL HOT SPARE
79013-HUL 2 9GB 7200 RPM CLARIION SCM MODULE
79014-HUL 13 18GB 7200 RPM CLARIION SCM MODULE
79401R-F 1 FC-AL 30 SLOT HIGH AVAILABILITY ARRAY
79166 2 64MB ECC MEMORY FOR CLARIION
7487 2 PCI EMULEX LIGHTPULSE FC ADAPTER
15495E016 2 FC COPPER CABLE 5M, 16.4' DB9-DB9
TAPE DRIVE SOLUTION FOR TEXAS REGION
G6840R-E 1 CSS3 RM SCSI 5.25" Chass Wide
5700TD-Q 2 35/70 GB DLT 7000 INT DRIVE FOR CSS3
15485E020 1 SCSI CABLE,68P HD -68P HD, 20FT
61085-SJK 1 12GB SE 4MM TAPE ADD-IN: AV25000
7468 1 PCI QLOGIC WIDE DIFF SCSI ADAPTER
SOFTWARE
L049AXA1DD 1 APPL SVR INIT 10 USER US/CAN LMD
7110 1 DG/UX ENABLE KIT FOR AV20000
SWLICDISC 1 SOFTWARE LICENSE DISCOUNT INDICATOR
DG/UX 1 DG/UX OP SYSTEM DESIGNATOR
UAUDIT 1 ON-SITE AUDIT VERIFICATION
P001AFA1CD 1 DG/UX FOR INTEL L/M/D 4-USER
P001ASA61D 1 DG/UX FOR INTEL S+ UNLMTD USER
P001ASA9FN 1 DG/UX FOR INTEL UPGRADE TO UNLMTD USR
R057AZA4LD 1 DSK ARRAY MGT LIC INT. CODE SVC-INTEL
UPGRADE ROCKY MOUNTAIN TO ARIZONA/UTAH REGION
MEMORY
7153 1 1GB MEM (AV25000) - SPECIAL ORDER
2-GB MIRRORED OS DRIVES, 24-1 8GB MIRRORED DATABASE
DRIVES(216GB)USABLE, 1-18GB GLOBAL HOT SPARE
79014-HUL 15 18GB 7200 RPM CLARIION SCM MODULE
DATA GENERAL PROVIDED: STAR-UNIX PERSON ONSITE TO INSTALL DGUX AND
TRAIN USERS/OPERATORS
W032AZN7A 1 HBO Implementation Service
N
ARIZONA REGION
U250304-E 1 Upgrade AV2500 3 block to 4 block
7180A 1 Pill Xeon Quad CPU AV25 550MHZ/512KB
R73116 1 2nd Mem Board Option
7153 1 1GB MEM - Special Order
7523 2 Intel Pro/100+ Server 10/100 Lan Card
7152 2 SCI Board, Enhanced Cache
FIBRE CHANNEL DISK STORAGE
79013-HUL 2 9GB 7200 RPM Clariion SCM Module
79014-HUL 13 18GB 7200 RPM Clariion SCM Module
79401 R-F 1 FC-AL 30 slot High Availability Array
79166 2 64MB ECC Memory for Clariion
7487 2 PCI Emulex Lightpulse FC Adapter
15495E016 2 FC Copper Cable 5M, 16.4' DB9-DB9
TAPE DRIVE SOLUTION
DLT'S WILL BE MOUNTED IN FLORIDA CSS3
5700TD-Q . 2 35/70 DLT 7000 Int Drive for CSS3
15485E020 1 SCSI Cable, 68p HD, 20ft
61085-SJK 1 12GB SE 4MM Tape Add In
7468 1 PCI Qlogic Wide Diff SCSI Adapter
Page 22
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
SOFTWARE
L049AXA1DD 1 APPL. Svr Init 10 User US/CAN LMD [ ]*
7110 1 DG/UX Enable Kit for AV20000
SWLICDISC 1 Software License Discount Indicator
DG/UX 1 DG/UX OP System Designator
UAUDIT 1 On-Site Audit Verification
P001AFA1CD 1 DG/UX for Intel L/M/D 4 user
P001ASA61D 1 DG/UX for Intel S+ Unlimited User
P001ASA9FN 1 DG/UX for Intel Upgrade to Unlimited User
R057AZA4LD 1 Disk Array Mgt Lic Int. Code Svc-lntel
DG PROVIDED STAR/UNIX INSTALL AND TRAINING
W032AZN7A 1 HBO Implementation Service
N
MAINTENANCE 7X24 1ST YEAR
B1CP-NSM1 1 SVC PREM NUMA SM CPU 7X24X4HR
B1PC-4 1 SVC SHARED PC 5X8XNBD PART XCH
B3STR-SM1 1 SVC PREM STORAGE SMALL 7X24X4HR
B7CLS30-1 4 SVC PREM 30 SLOT SCSI CL 7X24X4HR
HARDWARE AND SOFTWARE ONLY TOTAL:
ESTIMATED SHIPPING AND INSURANCE
(CLIENT WILL BE BILLED ACTUAL):
HARDWARE GRAND TOTAL:
MCKESSONHBOC SERVICE ITEMS
HBO-PLAN 1 System Integration Planning - (1 day)
LOAD OS 1 System Environment Setup - Primary System
HARDWARE AND SERVICE ITEMS TOTAL:
---------------------------------------------------------------
TO BE PURCHASED BY CLIENT DIRECTLY FROM HP
---------------------------------------------------------------
51434S 1 UNIX Basics Class - ( 5 Days at HP )
51482S 1 UNIX Systems Admin Class - (5 Days - HP)
(Note: Travel expenses are not included).
Page 23
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS HEALTHCARE - TEXAS REGION REQUESTER: GREG HARDIN
STAR CLINICAL BROWSER PREPARED BY: DARLENE BANIS
DATA GENERAL
DG 4 PROC. AV3700 500MHZ, 2GB MEMORY, 18GB USABLE DISK STORAGE
FILE NAME: IASISHTN\GCLT0325.XLS POST WARRANTY
ANNUAL BASE EQUIPMENT
25-JAN-00 5:47 PM HARDWARE MAINTENANCE*
PART NO QTY DESCRIPTION LIST PRICE 24X7
CLIENT WORKSTATION - (MINIMUM REQUIREMENTS ARE 486)
92775-A 1 AV VS3100 PII400, 64MB, 4MB ATI, LAN, [ ]* [ ]*
Sound
13PC23UPG 1 PC YEARS 2&3 - D WARRANTY
UPGRADE
MONITOR
26130A 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
CD-ROM
26152B 1 40x ATAPI CD-ROM Drive
DISK
26147 1 8.4GB EIDE (5200RPM) HDD
NT SOFTWARE
Q175AB21CD 1 NT 4.0 Workstation
2966I 1 DG/Viision - Windows NT Workstation 4/5
Enable
WIN/NTWS 1 Viision Win 95 Op Systems Designator
OPTIONAL UPS
12424 1 NETUPS 700VA SE Standalone
SERVER - WILL SHARE RACK WITH FLORIDA REGION CLINICAL
BROWSER
RACKMOUNTED SERVER
70955-AE 1 AV3704R 550MHZ/512KB, Uni, 128MB,
CD, NIC
B1CPU-MED1 1 Svc Prem - Medium CPU - 7X24X4
13INST-MED 1 Hardware Installation for Medium AV
Server
TAPE DRIVE
61085-SJJ 1 DDS-3 Internal Tape Drive (12 - 24GB)
ADD-ON PROCESSORS - MAX 3
7175A 3 AV370X 550/512 Xeon CPU Upgrade
LAN CARD
R73144 1 Replace 1Port 10/100 LAN with 3COM
10/100 LAN
MEMORY
7149 2 512MB ECC EDO DIMM
R73111 1 Replace 128MB with 1GB ECC EDO
DIMM
DISK DRIVES
INTERNAL DISK - RACKMOUNTED
Page 24
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
7520-N 1 Mylex 3Chnl 64-Bit LVD RAIC Ctrl - [ ]* [ ]*
AV3704
61035A-SJJ 2 9GB 10K RPM, LVD, SCA, LP DISK TYPE
5
ADDITIONAL DISK DRIVES - RACKMOUNTED
61035A-SJJ 2 9GB 10K RPM, LVD, SCA, LP DISK TYPE
5
REQUIRED COMPONENTS
NT SERVER SOFTWARE
Q138AF21CD 1 Windows NT 4.0 Server Base w/ 10 Client
Access Lics
7061-D 1 NT ENABLE KIT
WIN/NT 1 WINDOWS NT OP SYSTEM
DESIGNATOR
351-00220 65 MOLPA NT 4.0 Server V6.5 CAL - (Min 20
Lics)
MODEM CABLE
126691-56 1 56 KBPS Internal PC Modem
MONITOR
26130 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
HARDWARE TOTAL:
ESTIMATED SHIPPING AND
INSURANCE (CLIENT WILL BE BILLED ACTUAL)
HARDWARE GRAND TOTAL:
Page 25
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
CONFIGURATION FOR IASIS
COMPUTER TELEPHONY PLATFORM
STAR ACCOUNT EXPRESS APPLICATION
ALL COMPONENTS LISTED BELOW ARE REQUIRED FOR STAR ACCOUNT EXPRESS
PART NUMBER QTY DESCRIPTION LIST PRICE
PROCESSOR
108164-001 1 Compaq Proliant 800 Server Pentium III 500Mhz [ ]*
349525-B21 1 9.1GB Wide Ultra2 SCSI Hard Drive (NHP 1)
295480-B21 1 4/8-GB SLR Tape Drive
325900-001 1 V500 15" Monitor
313614-B21 1 64MB REG SDRAM DIMM
VIP100 1 VIP100
MODEM
005690-00 1 3Com 56K PCI V90 Voice Modem
SOFTWARE
07-00-02546 1 PcAnywhere 9.0 Host & Remote
PR08T2 1 APC Surge Arrest Professional w/ Tel
227-01188 1 Windows NT Server V4.0 w/5 CD WNT w/service pack
228-00326 1 Microsoft SQL SVR V7.0 W/10 CAL CD WNT
201R67103 1 Future Soft DCS 7.0 Base
N/A 1 CTG Voice Scenario Processor
4 AcuVoice text-to-speech Resource
U.P.S.
SU1000NET 1 APC Smart UPS 1000
COMPUTER CABLE SPECIALIST PARTS
N/A 1 Custom telephony cable
RAINBOW TECHNOLOGIES
N/A 1 Security Key configured for up to 16 ports/runtime
licenses
Use the following parts to create the system
with the correct number of ports.
DIALOGIC CORPORATION PARTS
16 PORT SYSTEM
D160SCLS 1 D/160SC-LS Dialogic 16 port ESC board
LSI160-SA240 1 LSI/160 to SA/240 Kit
4-SCSA 1 4 connector SCSA Cable
HARDWARE ONLY TOTAL:
CONFIGURATION EXPIRES ON: 2/19/00
Page 26
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS HEALTHCARE REQUESTER: BRUCE PULVER
APPLIED DECISIONS - TRENDSTAR PREPARED BY: MICHAEL
STUBBS
COMPAQ PROLIANT 1600
COMPAQ 1 PROC. PROLIANT 1600R PIII 500MHZ, 128MB MEMORY, 27GB USABLE (RAID 5)
DISK STORAGE, 10 USER LICENSE
Configuration Created: 20-Jan-00 12:11 PM
CONFIGURATION EXPIRES 19-FEB-00 V>
ON:
FILE NAME: \IASISHTN\CAAD0368.XLS
POST WARRANTY
MONTHLY BASE
EQUIPMENT
HARDWARE
MAINT*
PART NO QTY DESCRIPTION HBOC LIST 24x7
RACKMOUNT PROCESSOR - P3 500MHZ
386747-001 1 Proliant 1600R - P3 500MHz, 128MB RAM, [ ]* [ ]*
100Base-T
1.44 Floppy, Keyboard, Mouse, 32x-CD-
ROM
NT SERVER SOFTWARE
227-01188 1 Windows NT 4.0 Server Base w/ 5 Client
Access Lics
1-57231-344-7 1 Windows NT 4.0 Server Resource Kit
SQL SERVER 7.0 - (VERSION 6.5 WILL BE LOADED
UNTIL VERSION 7.0 HAS BEEN CERTIFIED.)
228-00326 1 SQL Server 7.0 Base w/10 Client Access
Lics
BACKUP SOFTWARE OPTIONS
ARU3201661CUA 1 CA ArcServit v. 6.61 Backup Soft for NT
ARB6010661AEA 1 CA ArcServit v. 6.61 Backup Agent for MS
SQL
REMOTE CONTROL SOFTWARE AND MODEM
07-00-02542 1 pcANYWHERE32 for NT 9.0 - (Host &
Remote)
80-05687-02 1 Int U.S. Robotics/3Com 56k Modem
MONITOR
325900-001 1 Compaq V500 15" SVGA color Monitor
TAPE DRIVE
295513-B21 1 12/24 Internal SCSI-2 DAT Drive DDS-3
RAID ADAPTER
295643-B21 1 Smart-3200 Array Controller w/64MB cache
RAID 5 DISK SPACE
328939-B21 4 9 GB Pluggable Ultra2 Wide SCSI Drive
(10K RPM)
SYSTEM INTEGRATION
VIP100 1 Configuration and Setup
WARRANTY UPLIFT
FM-LO724-36 1 Uplift 3 Year Warranty to 24 x 7
INSTALLATION
Page 27
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
FM-LOINS-IN 1 Fixed Price Installation [ ]* [ ]*
RACK
VIP100 1 Configuration Setup Charge - (1 per rack)
165753-001 1 73" Rack 7142 (Includes front and rear
doors)
242705-001 1 Compaq Rack Mountable U.P.S. M3000 - (3
EIA Units)
165664-001 1 Coupling Kit
169940-001 1 Blanking Panel Kit
165652-001 1 Side Wall Panel Kit
185152-001 1 Internal Trackball / Keyboard - (2 EIA units)
303606-B21 1 Monitor Shelf Kit - (1 EIA unit)
169989-001 1 Keyboard Monitor Extension Cable Kit
303607-B21 1 Keyboard Drawer Kit - (2 EIA Units)
242694-001 1 4-Port Switch Box - (2 EIA Units)
165638-001 1 CPU Cable
INTEGRATION (REQUIRED)
caad-database 1 McKessonHBOC proprietary server
integration doc
HARDWARE TOTAL:
Estimated Shipping & Insurance (Client will
be billed actual)
GRAND TOTAL
Page 28
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS HEALTHCARE REQUESTER: BRUCE PULVER
CONTRACT MODELING - PDS PREPARED BY: MICHAEL STUBBS
COMPAQ PROLIANT 1600
COMPAQ 1 PROC. PROLIANT 1600R PIII 500MHZ, 128MB MEMORY, 9GB USABLE (RAID 1)
DISK STORAGE, 5 USER LICENSE
Configuration Created: 20-Jan-00 12:12 PM
CONFIGURATION EXPIRES 19-FEB-00 V>
ON:
FILE NAME: \IASISHTN\CACM0368.XLS
POST
WARRANTY
MONTHLY BASE
EQUIPMENT
HARDWARE
MAINT*
PART NO QTY DESCRIPTION LIST PRICE 24X7
RACKMOUNT PROCESSOR - P3 500MHZ
386747-001 1 Proliant 1600R - P3 500MHz, 128MB [ ]* [ ]*
RAM, 100Base-T
1.44 Floppy, Keyboard, Mouse, 32x-CD-
ROM
NT SERVER SOFTWARE
227-01188 1 Windows NT 4.0 Server Base w/ 5 Client
Access Lics
1-57231-344-7 1 Windows NT 4.0 Server Resource Kit
BACKUP SOFTWARE OPTIONS
ARU3201661CUA 1 CA ArcServit v. 6.61 Backup Soft for NT
MONITOR
325900-001 1 Compaq V500 15" SVGA color Monitor
REMOTE CONTROL SOFTWARE AND MODEM
07-00-02542 1 pcANYWHERE32 for NT 9.0 - (Host &
Remote)
80-05687-02 1 Int U.S. Robotics/3Com 56k Modem
TAPE DRIVE
295513-B21 1 12/24 Internal SCSI-2 DAT Drive DDS-3
RAID ADAPTER
295643-B21 1 Smart-3200 Array Controller W/64MB
cache
RAID 1 DISK SPACE
328939-B21 2 9 GB Pluggable Ultra2 Wide SCSI Drive
(10K RPM)
SYSTEM INTEGRATION
VIP100 1 Configuration and Setup
WARRANTY UPLIFT
FM-L0724-36 1 Uplift 3 Year Warranty to 24 x 7
INSTALLATION
FM-LOINS-IN 1 Fixed Price Installation
RACK
VIP100 1 Configuration Setup Charge - (1 per rack)
165753-001 1 73" Rack 7142 (Includes front and rear
doors)
Page 29
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
242705-001 1 Compaq Rack Mountable U.P.S. M3000 - [ ]* [ ]*
(3 EIA Units)
165664-001 1 Coupling Kit
169940-001 1 Blanking Panel Kit
165652-001 1 Side Wall Panel Kit
185152-001 1 Internal Trackball / Keyboard - (2 EIA
units)
303606-B21 1 Monitor Shelf Kit - (1 EIA unit)
169989-001 1 Keyboard Monitor Extension Cable Kit
303607-B21 1 Keyboard Drawer Kit - (2 EIA Units)
242694-001 1 4-Port Switch Box - (2 EIA Units)
165638-001 1 CPU Cable
INTEGRATION (REQUIRED)
cacmdatabase 1 McKessonHBOC proprietary server
integration doc
HARDWARE TOTAL:
Estimated Shipping & Insurance (Client will
be billed actual)
Page 30
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS HEALTHCARE REQUESTER: BRUCE PULVER
TRENDSTAR - CPA, CCA, RUA PREPARED BY: CHUCK RODDEN
SERIAL # ???
MODEL:HDEC Subtype:600
3000
SUMMARY: UPGRADE FOR DEC 3000/600
CLIENT/CONTRACT
NOTIFICATION:
THIS CONFIGURATION IS BASED ON "A MIXTURE OF NEW & USED HARDWARE" BECAUSE SOME
OF EQUIPMENT BEING REQUESTED IS NO LONGER
AVAILABLE (AS NEW) FROM THE VENDOR
Configuration Created: 18-Jan-OO 12:12 PM
CONFIGURATION EXPIRES ON: 17-FEB-OO V>
FILE NAME: \IASISHTN\GTDS0329U.XLS
POST WARRANTY
MONTHLY BASE
EQUIPMENT
HARDWARE
MAINTENANCE
PART NO QTY DESCRIPTION LIST PRICE 24X7
MS15-DA 1 64-MB Memory Upgrade [ ]*
RZ29B-VA 1 4.3-GB NSE SCSI HDD, SBB
BA35X-HF 1 150 Watt Power Supply
========= =======
HARDWARE TOTAL:
Estimated Shipping & Insurance (Client will
be billed actual)
CONFIGURATION GRAND TOTAL
Page 31
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS HEALTHCARE REQUESTOR: BRUCE PULVER
PATHWAYS DECISION SUPPORT-AMHERST PRODUCT GROUP PREPARER: MICHAEL STUBBS
FINANCIAL MODULES
ALPHASERVER ES40 6/500 2 WAY, 9GB SYSTEM DISK (MIRRORED), 45GB DATA DISK, 2GB
MEMORY (1) 9 RAID DISK - RAID 5
Configuration Created: 20-Jan-OO 12:13 PM
CONFIGURATION EXPIRES ON: 19-FEB-00 V>
FILE NAME: \IASISHTN\DPDS0423.XLS
POST WARRANTY
MONTHLY BASE
EQUIPMENT
HARDWARE MAINT.
PART NUMBER QTY DESCRIPTION LIST PRICE 24x7
CT-HBOC5-AI 1 RACKMOUNT SYSTEM INCLUDES: [ ]*
DA-64AAA-DA ALPHASERVER ES40 6/500 MODEL 2
27.7 SPECINT95
ALPHA 21264 6/500-MHZ 4-MB CACHE CPU
1 GB MEMORY
600 MB CD-ROM DRIVE
1.44 MB FLOPPY DRIVE
OPEN VMS AXP BASE LICENSE
2 SERIAL LINES (1 MODEM, 1 CONSOLE)
KN610-AB 1 2nd AlphaServer ES40 6/500 SMP
BA61R-RM 1 Rackmount kit (AS ES40 6/500)
1 Digital- UNIX OS & Manuals
1 English system manuals
SOFTWARE
1 Digital- UNIX OP System on CD-ROM
QA-MT4AA-H8 1 Digital-UNIX CD-ROM Software
1 Digital-UNIX media on CD-ROM
1 Digital-UNIX OP System
Documentation
1 Manuals on CD-ROM
MEMORY
MS610-DA 1 1 GB Memory
STORAGE OPTIONS
DS-HSZ70-AH 1 Ultra SCSI 70 Controller
KZPBA-CB 1 PCI Ultra SCSI Controller (HSZ70)
BN38C-02 1 Cable to connect HSZ70
QB-5SBAB-SA 1 Software Kit for HSZ70
KZPAC-AA 1 PCI Ultra SCSI RAID Controller
(system disk)
BN37A-02 1 SCSI Cable to connect system disk
DS-RZ1DA-VW 1 9 GB System disk
DS-RZ1DA-VW 1 9 GB System disk (mirrowed)
2T-BA370-AS 1 RM BA370 Cabinet (data disks)
Page 32
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
2T-BA370-GD 1 RM Storage Door Assembly (BA370) [ ]*
DS-BA35X-HE 1 A/C Input Box (BA370)
BN27S-03 1 Power Cord for A/C Input Box
DS-RZ1DA-VW 1 9 GB RAID5 Disk
DS-RZ1DA-VW 5 9 GB Data Disks
1 CD-ROM Platter
TAPE DEVICES
BA35D-BA 1 RM BA Ultra SCSI Split-bused Cabinet (system disk &
TZ89N)
KZPBA-CA 1 PCI Ultra SCSI Controller (TZ89N)
BN38C-02 1 SCSI Cable to connect TZ89N
DS-TZ89N-VW 1 35/70GB Tape Drive
MISCELLANEOUS EQUIPMENT
SN-PBXGB-AA 1 Graphics Board
DE500-BA 1 10/100 MB Ethernet Card
H9A10-NA 1 67" RM Cabinet
H9C10-NT 1 Trim Kit for RM Cabinet
H7600-AA 2 PDU - power strips
VT510-CA 1 Console Terminal
LK461-AA 1 Keyboard
H8571-J 1 9 Pin to MMJ Adapter
BC16E-25 1 Cable For Console
DT-A0091-AD 1 Modem Cable
DS-HS35X-BC 1 Single External Cache Battery
DS-BA35X-HH 3 180 Watt Power Supply SBB
QL-OEGAG-AA 1 Advanced File System software
YT-CSSIT-01 1 CSS HW Integration and testing
UPS - OPTIONAL
4N-AEAAJ-CM 1 6 kVA PEDESTAL UPS
4N-AEWAR-G3 1 UPS Upgrade to onsite service
HARDWARE TOTAL
HBOC SERVICE ITEMS
HBO-PLAN 1 System Integration Planning - (1 day)
LOAD OS 1 System Environment Setup - Primary
System
========= ========
HARDWARE AND SERVICE ITEMS TOTAL:
REQUIRED TRAINING CLASSES
4102 1 UNIX Utilities & Commands class (5 TBD - see notes N/A
days at Compaq)
4142 1 UNIX Systems & Admin class (5 days TBD - see notes N/A
at Compaq)
Page 33
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS HEALTHCARE REQUESTER: RODNEY
NICHOLLS
COMPLIANCE ADVISOR & Claims Administrator Prepared Chuck
BY: RODDEN
NT CONFIGURATION - DG
DG 2 PROC. AV370X PIII 550MHZ, 1GB MEMORY, 45GB DISK STORAGE, 10 USER LICENSE
Configuration Created: 01-Feb-00 4:44 PM
CONFIGURATION EXPIRES 2-MAR-00 V>
ON:
FILE NAME: \IASISHTN\GECC0678-XLS
POST WARRANTY
ANNUAL BASE
EQUIPMENT
HARDWARE
MAINTENANCE*
PART NO QTY DESCRIPTION LIST PRICE 24X7
EC2000 SERVER
RACKMOUNTED SERVER
70955-AE 1 AV3704R 550MHZ/512KB, Uni, 128MB, CD, NIC [ ]*
B1CPU-MED1 1 Svc Prem - Medium CPU - 7X24X4
13INST-MED 1 Hardware Install for Medium AV Server
ADD-ON PROCESSORS - MAX 3
7175A 1 AV370X 550/512 Xeon CPU Upgrade
MEMORY
R73111 1 Replace 128MB with 1GB ECC EDO DIMM
LAN CARD
R73144 1 Replace 1Port 10/100 LAN with 3COM 10/100 LAN
RACKMOUNTED DISK DRIVES - RAID 5
78201R-E 1 Rackmount 10Bay Ultra SCSI HA Array
B7CLS10-1 1 PremierCare Warranty Uplift
79015-HVL 6 9GB 10K RPM, Clariion SCM Module
15485E010 2 SCSI Cable, 68P HD, 10FT
7945 1 Aviion Win NT Attach Kit for Clariion
7462 2 PCI SCSI Adaptec 2944UW Diff Adapter
79163 2 32MB Parity Memory for Clariion
R057AZA4LD 1 DSK Array MGT. Lie Int. Code Svc Intel
INTERNAL OS DISK SPACE - RAID 1
61035A-SJJ 2 9GB 10K RPM, LVD, SCA, LP DISK TYPE 5
CONTROLLERS FOR USER DRIVES
7520-N 1 Mylex 3Chnl 64-Bit LVD RAIC Ctrl - AV3704
STANDARD ECCA COMPONENTS
26130A 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
ROE002123 1 Reachout Version 8.0 for NT
126691-56 1 56 KBPS Internal PC Modem
TAPE DRIVES OPTIONS FOR AV3704R OR AV2800R
5700TS-JJ 1 35/70GB DLT7000 FH Drvie, TYPE 7
7485 1 PCI SCSI Adapter 2940UWSE
Page 34
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
RACK
15002-G7 1 73", 38U, Deeprack, Low Voltage AC Power [ ]*
OPTIONAL U.P.S.
*CLIENT TO PROVIDE
12940 0 NETUPS 3000VA SE Standalone UPS
VIP100 0 Hardware Setup Charge
NT SERVER SOFTWARE OPTIONS
Q138AF21CD 1 WIN NT SVR 4,1-4 CPU Pre-lnstall LMD - 10 User
7061-D 1 NT Enable Kit
WIN/NT 1 Windows NT OP System Designator
NT SQL SERVER OPTIONS
MICROSOFT SQL V6.5 IS CURRENT CERTIFIED VERSION
Q121BX21CD 1 SQL Server 7.0 Base w/10 Client Access Lics
BACKUP SOFTWARE OPTIONS
ARU3201661CUA 1 CA ArcServit v. 6.61 Backup Soft for NT
ARB6010661AEA 1 CA ArcServit v. 6.61 Backup Agent for MS SQL
ANTI VIRUS SOFTWARE
07-00-02162 1 Symantec Anti- Virus Software - 10 User
INTEGRATION (REQUIRED)
gec2database 1 McKessonHBOC proprietary server integration doc
CLIENT WORKSTATION - (ONE PER USER)
92775-A 1 AV VS3100 PH400, 64MB, 4MB ATI, LAN, Sound
13PC23UPG 1 PremierCare Warranty Uplift
26147 1 8.4GB EIDE (5200RPM) HDD
CD-ROM
26152B 1 40x ATAPI CD-ROM Drive
MODEM
26133 1 56 KBPS Internal PC Modem
WIN 95 SOFTWARE
2966H 1 DG/Viision - Windows 95-98 Enable
WIN/98 1 ViiSION WIN 98 OP System Designator
Q205BB21CD 1 Windows 98 Preload, LMD, English
ANTI VIRUS SOFTWARE
07-00-02128 1 Symantec Anti-Virus Software Single User
MONITOR
26130A 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
OPTIONAL UPS
12424 1 NETUPS 700VA SE Standalone UPS
VIP100 1 Configuration Setup Charge
CONTROL WORKSTATION - (USED FOR IMPORTS AND EXPORTS)
92775-A 1 AV VS3100 PI 1400, 64MB, 4MB ATI, LAN, Sound
13PC23UPG 1 PremierCare Warranty Uplift
26147 1 8.4GB EIDE (5200RPM) HDD
CD-ROM
26152B 1 40x ATAPI CD-ROM Drive
MODEM
26133 1 56 KBPS Internal PC Modem
NT SOFTWARE
Q175AB21CD 1 NT 4.0 Workstation
2966I 1 DGA/Viision - Windows NT Workstation 4/5 Enable
Page 35
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
WIN/NTWS 1 VIISION Win 95 Op System Designator [ ]*
ANTI VIRUS SOFTWARE
07-00-02128 1 Symantec Anti-Virus Software Single User
MONITOR
26130A 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
OPTIONAL UPS
12424 1 NETUPS 700VA SE Standalone UPS
VIP100 1 Configuration Setup Charge
INTEGRATION (REQUIRED)
gec2ctlwrk 1 McKessonHBOC proprietary server integration doc
======== ========
HARDWARE ONLY TOTAL:
HBOC SERVICE ITEMS
CHARLOTTE PRODUCT GROUP - SERVICES
Inhouse Setup- 1 Inhouse SQL server setup
480
Onsite lnstall-480 1 Onsite SQL server install
Travel 1 Travel/Out of Pocket Expenses
======== =========
HARDWARE AND SERVICE ITEMS TOTAL:
Page 36
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS HEALTHCARE REQUESTER: CHRIS WALZER
PATHWAYS HEALTHCARE SCHEDULING - VER 8.0 PREPARED BY: MIKE BROWN
ENGINES - DG'S AV3700 2-WAY LEVEL B
System Maximum Capacity: 563,000 appointments per year, 40 Concurrent Users
Configuration Created: 24-Jan-OO 4:57 PM
CONFIGURATION EXPIRES 23-FEB-OO V>
ON:
FILE NAME: IASISHTN\GPHI0447.XLS POST WARRANTY
ANNUAL BASE
EQUIPMENT
HARDWARE
MAINTENANCE*
PART NO QTY DESCRIPTION LIST PRICE 24X7
- ------- --- ----------- ---------- ----
2 PROC DG AV3700 PIII 550MHZ, 512MB MEMORY, 9GB USABLE (MIRRORED) DISK SPACE,
5 USER LICENSE
SCHEDULING ENGINE
RACKMOUNTED PROCESSOR - UNI PIII 550MHZ
70955-AE 1 AV3704R 550MHz/512KB, Uni, [ ]*
128MB, CD, NIC
13INST-MED 1 Hardware Installation for
Medium AV Server
PREMIERCARE WARRANTY UPLIFT
B1CPU-MED1 1 Svc Prem - Medium CPU -
7X24X4
ADD-ON PROCESSORS - MAX 3
7175A 1 AV370X 550/512 Xeon CPU
Upgrade
MEMORY
R73110 1 Replace 128MB with 512MB
ECC EDO DIMM
NT SOFTWARE
Q138AF21CD 1 WIN NT SVR 4, 1-4 CPU Pre-
Install LMD
7061-D 1 NT Enable Kit
WIN/NT 1 Windows NT OP System
Designator
MONITOR
26130 1 DG 15" SVGA LR Color
Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
INTERNAL DLT TAPE DRIVES - RACKMOUNT
5700TS-JJ 1 DLT 7000 Internal Tape Drive
(35GB)
7485 1 Adaptec 2940UW
5400DTC 7 35/70GB DLT Tape
RACKMOUNT INTERNAL DISK
61035A-SJJ 3 9GB 10K RPM, LVD, SCA, LP
DISK TYPE 5
7520-N 1 Mylex 3Chnl 64-Bit LVD RAIC
Ctrl - AV3704
INTEGRATION (REQUIRED)
Page 37
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
gphischedb 1 McKessonHBOC proprietary [ ]*
server integration doc
======= =======
SCHEDULING ENGINE TOTAL:
1 PROC DG AV3700 PIII 550MHZ, 256MB MEMORY, 9GB USABLE (MIRRORED) DISK SPACE, 5
USER LICENSE
RACKMOUNTED PROCESSOR - UNI PIII 550MHZ
70955-AE 1 AV3704R 550MHz/512KB, Uni, [ ]*
128MB, CD, NIC
13INST2MED 1 2nd Hardware Install for
Medium AV Server
PREMIERCARE WARRANTY UPLIFT
B1CPU-MED1 1 Svc Prem - Medium CPU -
7X24X4
MEMORY
R73109 1 Replace 128MB with 256MB
ECC EDO DIMM
NT SOFTWARE
Q138AF21CD 1 WIN NT SVR 4,1-4 CPU Pre-
Install LMD
7061-D 1 NT Enable Kit
WIN/NT 1 Windows NT OP System
Designator
MONITOR
26130 1 DG 15" SVGA LR Color
Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
INTERNAL DLT TAPE DRIVES - RACKMOUNT
5700TS-JJ 1 DLT 7000 Internal Tape Drive
(35GB)
7485 1 Adaptec 2940UW
5400DTC 7 35/70GB DLT Tape
RACKMOUNT INTERNAL DISK
61035A-SJJ 3 9GB 10K RPM, LVD, SCA, LP
DISK TYPE 5
7520-N 1 Mylex 3Chnl 64-Bit LVD RAIC
Ctrl - AV3704
EXTERNAL MODEM
MT5600ZDX 1 MultiTech 56 KB Modem
F2L088-06 1 Modem cable
RACKMOUNTED U.P.S.
12357-A 1 4.5KVA Standalone UPS 208V
RACK
15002-G7 1 73", 38U, Deeprack, Low
Voltage AC Power
INTEGRATION (REQUIRED)
gphiinterfaceb 1 McKessonHBOC proprietary
server integration doc
======= =======
INTERFACE GATEWAY TOTAL
SUBTOTAL HARDWARE:
MS SQL SERVER FOR NT - 64
Page 38
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
USERS
MICROSOFT SQL V6.5 IS CURRENT
CERTIFIED VERSION
228-00326 1 SQL Server 7.0 Base w/10 [ ]*
Client Access Lics
359-00276 54 MOLPA SQL Server V7.0 CAL
-(Min 10 Lics)
======= =======
SOFTWARE TOTAL:
Page 39
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS HEALTHCARE REQUESTER: CHRIS WALZER
PATHWAYS HEALTHCARE SCHEDULING - VER 8.0 PREPARED BY: MIKE BROWN
DG NT SQL SERVER LEVEL B
2 PROC DG AV3700 PIII 500MHZ, 512MB MEMORY, 45GB USABLE (MIRRORED) DISK SPACE, 5
USER LICENSE
System Maximum Capacity: 563,000 appointments per year, 40 Concurrent Users
Configuration Created: 24-Jan-00 4:58 PM
CONFIGURATION EXPIRES ON: 23-FEB-00 V>
FILE NAME: IASISHTN\GPHS0447.XLS POST
WARRANTY
ANNUAL BASE
EQUIPMENT
HARDWARE
MAINTENANCE
*
PART NO QTY DESCRIPTION LIST PRICE 24X7
- ------- --- ----------- ---------- ----
DATABASE SERVER
RACKMOUNTED PROCESSOR - UNI PIII 500MHZ
70955-AE 1 AV3704R 550MHZ/512KB, Uni, 128MB, [ ]*
CD, NIC
13INST-MED 1 Hardware Installation for Medium AV
Server
PREMIERCARE WARRANTY UPLIFT
B1CPU-MED1 1 Svc Prem - Medium CPU - 7X24X4
ADD-ON PROCESSORS - MAX 3
7175A 1 AV370X 550/512 Xeon CPU Upgrade
MEMORY
R73110 1 Replace 128MB with 512MB ECC EDO
DIMM
NT SOFTWARE
Q138AF21CD 1 WIN NT SVR 4,1-4 CPU Pre-Install LMD
7061-D 1 NT Enable Kit
WIN/NT 1 Windows NT OP System Designator
NIC
R73144 1 Replace 1Port 10/100 LAN with 3COM
10/100 LAN
MONITOR
26130 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
INTERNAL DLT TAPE DRIVES - RACKMOUNT
5700TS-JJ 1 DLT 4000 Internal Tape Drive (24GB)
7485 1 Adaptec 2940UW
5400DTC 7 35/70GB DLT Tape
RACKMOUNT INTERNAL DISK SPACE
61035A-SJJ 2 9GB 10K RPM, LVD, SCA, LP DISK
TYPE 5
7520-N 1 Mylex 3ChnI 64-Bit LVD RAIC Ctrl -
AV3704
RACKMOUNT EXTERNAL DISK STORAGE
6966R-E 2 CSS4 SCSI Storage Enclosure
B3STR-SM1 2 Premier Care Warranty Uplift
Page 40
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
61035A-SJE 10 9GB 10K RPM, LVD, SCA, LP DISK [ ]*
TYPE 7
15418E005 2 5Ft .8MM TO 69PIN HD SCSI Cable
DESKSIDE/RACKMOUNTED U.P.S
12940 1 NETUPS SE 3000VA
RACK
15002-G7 1 73", 38U, Deep rack, Low Voltage AC
Power
INTEGRATION (REQUIRED)
gphsdatabaseb 1 McKessonHBOC proprietary server
integration doc
======= =======
DATABASE SERVER TOTAL:
Page 41
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
IASIS HEALTHCARE REQUESTER: CHRIS WALZER
STANDALONE HNE 1.0 FOR NT PREPARED BY: MIKE BROWN
DG CONFIGURATION - AV3700
DG 2 PROC. AV3700 PIII 500MHZ(9,626 TPMC'S), 1GB MEMORY, 18GB USABLE (RAID 1)
DISK STORAGE, 10 USER LICENSE
Configuration Created: 24-Jan-00 12:31 PM
CONFIGURATION EXPIRES 23-FEB-00 V>
ON:
FILE NAME: IASISHTN\GPHI0447.XLS POST
WARRANTY
ANNUAL BASE
EQUIPMENT
HARDWARE
MAINT*
PART NO QTY DESCRIPTION LIST PRICE 24X7
- ------- --- ----------- ---------- ----
RACKMOUNTED SERVER - DUAL PIII 500MHZ
70955-AE 1 AV3704R 550MHZ/512KB, Uni, 128MB, CD, NIC [ ]*
B1CPU-MED1 1 Svc Prem - Medium CPU - 7X24X4
13INST-MED 1 Hardware Install for Medium AV Server
ADD-ON PROCESSORS - MAX 3
7175A 1 AV370X 550/512 Xeon CPU Upgrade
ADD-ON MEMORY
R73111 1 Replace 128MB with 1GB ECC EDO DIMM
MONITOR
26130 1 DG 15" SVGA LR Color Monitor
B2DSP-SM8 1 Standard Care 5x8xNBD
NT SOFTWARE - 10 USERS
WIN/NT 1 Windows NT Op System Designator
7061-D 1 NT Enable Kit
Q138AF21CD 1 WIN NT SVR 4,1-4 CPU Pre-lnstall 10 User
Q116CE21KN 0 WIN NT Server Client Access Lie 1 User
SQL SERVER 6.5 - 40 USERS
228-00020 1 SQL Server 6.5 Base w/10 Client Access Lics
359-00018 2 SQL Server 6.5 5 Client Access Lics
359-00017 1 SQL Server 6.5 20 Client Access Lics
BACKUP SOFTWARE
NTFFAR650SEW 1 Cheyenne ArcServe v. 6.5 Backup Soft for NT
NT-SQL20 1 Cheyenne ArcServe v. 6.5 Backup Agent for SQL
MODEM
80-005686-0 1 Ext U.S. Robotics/3Com 56k Modem
F2L088 1 Modem cable - (9 pin to 25 pin)
REMOTE CONTROL SOFTWARE
07-00-02542 1 pcANYWHERE32 for NT 9.0 - (Host & Remote)
CRYSTAL REPORTS
PLSSC70 1 Seagate Crystal Reports v7.0 with 5 User
RACKMOUNTED DISK SPACE - 4GB MIRRORED FOR OS,
24GB USABLE DISK
7520-N 1 Mylex 3Chnl 64-Bit LVD RAIC Ctrl - AV3704R
61035A-SJJ 4 9GB 10K RPM, LVD, SCA, LP DISK TYPE 5
TAPE DRIVE BACKUP
61085-SJJ 1 DDS-3 Internal Tape Drive (12 - 24GB)
RACK
Page 42
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
15002-G7 1 73", 38U, Deep rack, Low Voltage AC Power [ ]*
U.P.S.
12940 1 NETUPS 3000VA SE Standalone UPS
INTEGRATION (REQUIRED)
ghnedatabase 1 McKessonHBOC proprietary server integration
doc
========= =========
Hardware Only Total:
Page 43
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
SECTION IV
HBOC ELECTRONIC COMMERCE PROCESSING SOFTWARE AND SERVICES
1. TERM: The term during which HBOC shall provide, and Customer shall pay
for, Processing Services under this Agreement shall be for a period of 5
years from the Effective Date ("Processing Term"). Upon expiration of the
initial Processing Term, the Processing Term shall automatically renew for
successive one (1) year periods until this Agreement is terminated or
Processing Services are discontinued as set forth in this Section IV.
Customer agrees that HBOC shall be the sole supplier to Customer for the
Processing Services during the Processing Term.
2. REMOTE SOFTWARE LICENSE: Subject to payment of the fees, HBOC hereby
grants to Customer a non-exclusive, non-transferable license (" LICENSE")
during the Processing Term to use the Claims, Remittance and Eligibility
Administrator Software ("REMOTE SOFTWARE ") at Customer's Facility solely
for the benefit of persons and entities located at Customer's Facility.
3. RESPONSIBILITIES: Subject to Paragraphs 5 and 6, during the Processing
Term, HBOC will process the Transactions listed in Exhibit IV-A (the
"Processing Services") upon timely receipt of properly entered, formatted
and coded data files, documents, balancing totals or other required
information from Customer, as applicable. Customer or its agents shall
deliver accurate and complete electronic encoding of Transaction data to
HBOC in HBOC's standard acceptable medium and common format, as designated
by HBOC. Customer shall transmit all Transactions via HBOC's Value Added
Network (VAN). Customer represents that it has complied with all
applicable laws and regulations (including any confidentiality
requirements) and obtained the proper authorizations, if any, required by
law to permit HBOC to provide the Processing Services. Customer shall be
solely responsible for the accuracy and integrity of all information
provided by Customer to HBOC, and HBOC shall have no obligation to verify,
check, inspect or correct information supplied by Customer to HBOC, except
to verify the number of records, the number of Transactions, and the total
dollar amount of Transactions actually received and processed by HBOC. At
Customer's expense, Customer shall maintain all source documents for
verification of Transaction data. HBOC shall not be responsible for record
keeping or security backup of any Transaction information, or for loss of
data. Transactions rejected by a Payor or by HBOC for any cause not
attributable to fault by HBOC must be corrected and resubmitted by
Customer at Customer's expense.
4. FEES: Processing Services Fees will be invoiced to Customer monthly
beginning with HBOC's processing of Customer's actual transactions.
Customer's Processing Services Fees will be based upon the exact number of
monthly transactions as specified for each transaction listed in Exhibit
A. Remote Laser Statements and Collection Letters will be based upon the
exact number of monthly transactions processed by HBOC multiplied by the
Prevailing Rate. The current Prevailing Rate for Remote Laser Statements
and Collection Letters are set forth in Exhibit A. The Prevailing Rates
for Processing Services set forth in Exhibit A are valid during the
calendar year of the Effective Date. Annual Software Maintenance Fees are
set forth in Exhibit IV-A. Monthly Software Maintenance Fees will also be
invoiced to Customer monthly beginning with HBOC's processing of
Customer's actual transactions. Except as set forth in the next sentence,
HBOC may, effective as of January 1 of each year thereafter, increase the
Prevailing Rates for Processing Services. HBOC may at any time increase
its transaction rates for paper transactions, including, without
limitation, statements, collection letters, and paper insurance claims, by
an amount equal to HBOC's increased cost and incremental profit margin '
per transaction for forms, envelopes, and other paper related supplies.
Processing fees include the cost of all forms used at HBOC's processing
center except for custom Customer forms and letterheads. Customer shall
pay or reimburse HBOC for all reasonable and actual fees and charges
imposed by any Payer or entity related to filing transactions, network
surcharges, and all telecommunications costs, shipping costs, and postage
costs.
Page 44
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
If Customer's processing volumes exceed any stated limit set forth in
Exhibit IVl-A by 30% over any one year period, HBOC reserves the right to
change the processing limits and assess the corresponding license fee for
the previous year.
5. MODIFICATION: HBOC reserves the right to discontinue or modify any
Transaction listed in Exhibit IV-A or that may be performed by HBOC during
the Processing Term if such Transaction becomes obsolete or commercially
impractical as a result of industry practice or the effect or
implementation of any local, state or federal law or regulation. Customer
acknowledges that future changes in paper Transactions or in a Payer's
information or format requirements may require HBOC or Customer to
generate additional or different information, to use different formats, to
reprogram software, and/or to incur delays in processing Transactions.
Accordingly, Customer and HBOC agree that this Agreement shall be amended
as is reasonably necessary to accommodate said changes, and that each
Party shall bear its own costs related to said changes, provided that if
any change relates to a particular Payor and involves an unreasonable cost
to either Party, such Party may discontinue Processing Services with
respect to such Payor upon notice to the other Party.
6. TERMINATION: HBOC reserves the right to (i) suspend provision of
Processing Services because of nonpayment of sums owed to HBOC that are
undisputed and sixty (60) days or more past due. Customer may terminate
this Agreement at the expiration of Processing Term by giving notice to
HBOC not later than sixty (60) days before expiration of the Processing
Term or any renewal thereof. Upon termination, the final month's
processing charges will be estimated based upon the previous three (3)
months' average. An invoice for the estimated final month's processing
fees, plus estimated deconversion costs, will be issued one month prior to
the termination date of Processing Services under this Agreement. At the
completion of the final month's processing and all deconversion
activities, any additional processing fees or charges will be invoiced to
Customer, and HBOC will promptly refund any overpayment made by Customer.
7. MAINTENANCE: Processing Services and Remote Software Maintenance include
telephone support to Customer between 7 A.M. and 8 P.M. Eastern Standard
Time for the purpose of attempting to resolve problems that Customer may
experience with respect to Processing Services and Remote Software
maintenance.
8. TRANSACTION TYPES:
8.1 Electronic Transactions. HBOC will process and submit Customer's
Transactions directly to the appropriate Payor via electronic
transmission or other appropriate medium, in lieu of processing
Paper Transactions under Paragraph 8.2, provided such Payor or
designated intermediator agrees to accept Customer's Electronic
Transactions when submitted by HBOC.
8.2 Paper Transactions. Transactions not covered by Paragraph 8.1 will
be processed and printed on paper by HBOC using the standard HCFA
1500, UB-92, or other appropriate form. HBOC will send processed
Paper Transactions to Customer, unless HBOC, Customer and Customer's
Payor(s) have agreed for HBOC to send such transactions directly to
Customer's Payor(s).
9. EARLY TERMINATION BY CUSTOMER: In the event that Customer is responsible
for terminating this Agreement with respect to Processing Services in any
manner other than is permitted herein, Customer agrees to pay HBOC eighty
percent (80%) of the total monthly estimated Processing Services Fees
listed in Exhibit IV-A multiplied by the number of months remaining in the
Processing Term as liquidated damages. Customer agrees that the measure of
damages set forth in this Paragraph 9 is fair and reasonable under all
facts and circumstances, and that this Paragraph shall not be construed as
a waiver or limitation of HBOC's right to recover any other debt or
damages that may be owed to HBOC under this or any other Agreement.
Page 45
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
10. PROCESSING SERVICES LIABILITY LIMITATION: DUE TO THE NATURE OF THE
TRANSACTION SERVICES, CUSTOMER AGREES THAT IN NO EVENT SHALL HBOC BE
LIABLE FOR ANY CLAIM, LOSS CORRECTION, DAMAGE OR EXPENSE CAUSED BY HBOC'S
PERFORMANCE OF THE TRANSACTION PROCESSING OR FAILURE TO PERFORM SUCH
SERVICES WHICH IS NOT REPORTED WITHIN TWELVE (12) MONTHS OF SUCH
PERFORMANCE OR FAILURE TO PERFORM. ANYTHING IN THIS AGREEMENT TO THE
CONTRARY NOTWITHSTANDING, HBOC'S LIABILITY FOR ANY LOSS OR DAMAGE RELATED
TO PROCESSING SERVICES, DIRECT OR INDIRECT, FOR ANY CAUSE WHATSOEVER AND
REGARDLESS OF THE FORM OF ACTION, SHALL BE LIMITED TO ACTUAL AMOUNTS PAID
BY CUSTOMER TO HBOC FOR PROCESSING SERVICES UNDER THIS INFORMATION SYSTEM
AGREEMENT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE DATE OF
LOSS OR DAMAGE. IN NO EVENT SHALL HBOC BE LIABLE FOR ANY LOSS, DAMAGE,
COST OR EXPENSE ARISING FROM THE INACCURACY, INVALIDITY, INCOMPLETENESS,
ERROR, OMISSION, MISDELIVERY, OR OTHER FAULT OF CUSTOMER, DEALER, ANY
PAYOR, OR ANY THIRD PARTY AND RELATING TO ANY INFORMATION OR TRANSACTION
PROVIDED TO OR PROCESSED BY HBOC.
Page 46
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
EXHIBIT IV- A
PROCESSING SERVICES AND RATES
EC2000 CLAIMS ADMINISTRATOR
ESTIMATED ESTIMATED MONTHLY
CLAIMS PROCESSING RATE * MONTHLY VOLUME PROCESSING FEE*
- ----------------- ------ -------------- ---------------
Electronic [ ]* 80,000 [ ]*
Paper - Carrier Direct 6,000
TOTAL ESTIMATED MONTHLY PROCESSING FEE
* Based on current published fees. The actual fees will be at HBOC's Prevailing
Rates in effect on the date of the invoice. Payer surcharges are additional.
HBOC Host system and support release STAR
CUSTOMER HBOC
Initial -s- Illegible Initial -s- GWH
Date 2/25/00 Date 2-25-00
Page 47
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
EXHIBIT IV-A
PROCESSING SERVICES AND RATES
EC2000 LASER STATEMENTS and COLLECTION LETTERS
ESTIMATED ESTIMATED MONTHLY
PROCESSING RATE* MONTHLY VOLUME PROCESSING FEE*
- ---------- ----- -------------- ---------------
Statements [ ]* 150,000 [ ]*
Collection Letters 20,000
TOTAL ESTIMATED MONTHLY PROCESSING FEE
Rates are based on single page Statements or Collection Letter. Additional pages
are [ ]* each. Additional postage of [ ]* is required if more than 4
pages and less than eight. If a Statement or Collection Letter is longer than 7
pages then each 7 pages of the Collection Letter or Statement shall be charged
as a separate Collection Letter or Statement.
* Based on current published fees. The actual fees will be at HBOC's Prevailing
Rates in effect on the date of the invoice.
HBOC Host system and support release STAR
CURRENT PREVAILING RATES FOR LASER STATEMENTS . Following are the current
Prevailing Rates for all Laser Statements less than seven (7) pages long. If a
Laser Statement is longer then seven (7) pages then each 7 pages of the Laser
Statement shall be charged as a separate Laser Statement.
Rate
----
SINGLE PAGE STATEMENTS (Including postage) [ ]*
ADDITIONAL PAGES
ADDITIONAL POSTAGE (if more than 4 and less than 8 pages)
SINGLE PAGE INSERT
CUSTOMER HBOC
Initial -s- Illegible Initial -s- GWH
Date 2/25/00 Date 2-25-00
Page 48
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
EXHIBIT IV-B
IMPLEMENTATION SERVICES
1. GENERAL TERMS: Customer acknowledges that changes in the scope of any of
the Implementation Services listed below may alter HBOC's obligations with
respect to the deliverables, timeframes, fees, and expenses relating to
such Services, and agrees to work in good faith with HBOC to identify and
plan for changes that may change the scope of such Services, Customer
agrees to assign qualified personnel to assist HBOC in performing or
participating in the Implementation Services listed below, as applicable.
Customer acknowledges that many Customer personnel requirements relating
to use of the Software will continue after Implementation Services are
completed. All Implementation Services not expressly set forth below as an
obligation of HBOC are the responsibility of Customer. Implementation
Services in addition to those listed below will be performed by HBOC at
the Prevailing Rates with approval from authorized Customer personnel or
as otherwise mutually agreed between the Parties.
2. SOFTWARE INSTALLATION AND IMPLEMENTATION SERVICES : Implementation, if
applicable, includes staging the Equipment at an HBOC facility, training
the Customers at Customers' location, and installation at the Facility,
except for travel and out-of-pocket expenses.
3. ADDITONAL EDUCATION REQUIRED FOR PATHWAYS CLAIMS ADMINISTRATOR : Customer
must have one employee attend a Microsoft-certified SQL Server
Administrator and Windows NT class before installation of Pathways Claims
Administrator. Customer has the option to attend said class offered by
HBOC at HBOC's Prevailing Rates. Customer must submit to HBOC a
certificate of completion of said class.
Page 49
HBO & Company IASIS Healthcare
Contract Number P9902292-1
February 24, 2000
SECTION V
INSTALLATION & IMPLEMENTATION SERVICES
[SEE ATTACHED 54 PAGES]
Page 50
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions Inc. ("McKesson") IASIS Healthcare Corporation
Proprietary and Confidential to McKesson Contract Supplement # P0309796
Customer Number 1002842
March 5, 2003
MCKESSON
EMPOWERING HEALTHCARE
CONTRACT SUPPLEMENT CS#PO309796
CUST# 1002842
SOLD TO:
IASIS Healthcare Corporation
1113 Seaboard Lane, Suite A200
The Dover Centre
Franklin, TN 37067
SHIP TO: BILL TO:
St. Luke's Medical Center IASIS Healthcare Corporation
IASIS Healthcare Data Center 1113 Seaboard Lane, Suite A200
1800 East Van Buren The Dover Centre
Phoenix, AZ 85006 Franklin, TN 37067
Telephone:
Facsimile:
Attention:
CONTRACT SUPPLEMENT TO AGREEMENT #C9902292 DATED FEBRUARY 28, 2000.
THIS CONTRACT SUPPLEMENT, including all Exhibits, Schedules, and Attachments
hereto and incorporated herein (this "Contract Supplement") amends the agreement
to the extent applicable identified above including all Exhibits, Schedules, and
Attachments thereto, and as amended (the "Agreement"), and is made effective as
of this_______day of________________, 2002 (the "Contract Supplement Effective
Date"). Unless otherwise specifically and expressly set forth in this Contract
Supplement, this Contract Supplement sets forth terms and conditions that apply
only to the Facilities, Software and/or Services listed in this Contract
Supplement. To the extent the terms and conditions of the Agreement are in
conflict with this Contract Supplement, the terms of this Contract Supplement
shall control. Where not different or in conflict with the terms, conditions and
definitions of this Contract Supplement, all applicable terms, conditions, and
definitions set forth in the Agreement are incorporated within this Contract
Supplement as if set forth herein.
WHEREAS, the parties acknowledge that Customer previously purchased from
McKesson a license for Pathways Compliance Advisor Software for the Facilities
specified therein on Contract Supplement 9902292-1 dated February 28, 2000 and
Customer desires to & expand the scope of such license to purchase a license for
three (3) additional Local Medical Review Policies ("LMRP's) in accordance with
the license grant set forth in Attachment 1, Paragraph 2 of this Contract
Supplement.
PATHWAYS COMPLIANCE ADVISOR SOFTWARE
LIST NET SOFTWARE
SOFTWARE SOFTWARE SOFTWARE MAINTENANCE
LICENSE LICENSE MAINTENANCE PRODUCT
DESCRIPTION FEE FEE FEE NUMBER
- ----------- --- --- --- ------
Pathways Compliance Advisor - 71001753 [ ]* 73000313
One (1) Additional LMRP (Mutual of
Omaha Part A - for use at three (3)
Florida Facilities) as set forth in
Attachment 1, Paragraph 2.a below)
*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
COMMISSION.
McKesson Information Solutions Inc. ("McKesson") IASIS Healthcare Corporation
Proprietary and Confidential to McKesson Contract Supplement # P0309796
Customer Number 1002842
March 5, 2003
Pathways Compliance Advisor- 71001753 [ ]*
One (1) Additional LMRP (Mutual of
Omaha--Part A for use at three (3)
Texas Facilities as set forth in
Attachment 1, Paragraph 2.a below)
And Pathways Compliance Advisor -
71001886 One (1) Additional LMRP
(Premara Blue Cross Part A - for use
at one (1) Texas Facility as set
forth in Attachment 1, Paragraph
2.b below)
Pathways Compliance Advisor - 71001770
One (1) Additional LMRP (Blue Cross
and Blue Shield of Arizona Part A -
for use at three (3) Arizona
Facilities as set forth in Attachment
1, Paragraph 2.c below)
SOFTWARE SUBTOTALS:
Less Incentive Discount for licensing
all three (3) additional LRMPS by March
28, 2003
SOFTWARE TOTALS:
SOFTWARE PAYMENT TERMS:
[ ]* due upon the Contract Supplement Effective Date [ ]* due in five
(5) equal consecutive monthly payments beginning on the first of the month
following the Contract Supplement Effective Date
GRAND TOTAL [ ]*
LINE ITEM COMMENTS
1 Additional terms and conditions are set forth in Attachment 1 hereto.
2 The pricing set forth in this Contract Supplement is valid until March 28,
2003. In the event this Contract Supplement is not executed on or before
March 28, 2003, the pricing set forth herein is subject to change.
IASIS HEALTHCARE CORPORATION MCKESSON INFORMATION SOLUTIONS INC.
Signature: Signature:
Printed Name: Printed Name:
Title/Position: Title/Position:
Customer P0#: Date:
Date:
THANK YOU FOR YOUR BUSINESS
(PLEASE ATTACH CUSTOMER'S PURCHASE ORDER)
McKesson Information Solutions Inc. ("McKesson") IASIS Healthcare Corporation
Proprietary and Confidential to McKesson Contract Supplement # P0309796
Customer Number 1002842
March 5, 2003
AHA
Facility Number Address City State Zip
- -------- ------ ------- ---- ----- ---
Southwestern General 6743135 7400 Barlite Boulevard San Antonio TX 78224
Hospital
c. The Blue Cross and Blue Shield of Arizona Part A LMRP shall be for
use at the following facilities:
AHA
Facility Number Address City State Zip
- -------- ------ ------- ---- ----- ---
Mesa General Hospital 6860162 515 North Mesa Drive Mesa AZ 85201
St. Luke's Medical Center 6860290 1800 East Van Buren Phoenix AZ 85006
Tempe St. Luke 8680390 1500 South Mill Avenue Tempe AZ 85281
2.1 Customer shall have a license to use the number of copies of the
additional LMRP Software listed in Attachment 2 at the Facilities
specified above in Paragraph 2, and the Documentation, in connection
with its internal business.
2.2 Should Customer elect to use the additional LMRP Software for
processing additional Covered Lives, Claims, and/or additional
Facilities after the Contract Supplement Effective Date, Customer
will notify McKesson of its intent to expand the scope of the
license granted herein and, subject to execution of an amendment to
this Contract, shall pay the then Prevailing Rate for such
additional Covered Lives, Claims or Facilities.
2.3 Customer shall only use the additional LMRP Software for the review,
processing, investigation or management of Health Insurance Claims
submitted to Customer or its affiliates. "Health Insurance Claims"
means claims utilizing ICD-9 diagnosis codes, CPT, and or HCPCS
procedures codes.
2.4 Customer is responsible for establishing a Test/Training and
Production environment. With the additional LMRP products, two
separate and distinct technical environments are required.
2.5 Customer acknowledges that McKesson recommends that Customer provide
remote access to the NT Server that contains additional LMRP's via
the pc Anywhere application and appropriate communication
mechanisms.
3. DELIVERY AND INSTALLATION:
3.1 McKesson shall deliver the additional LMRP's Software and the
Documentation within thirty (30) days following the Contract
Supplement Effective Date.
3.2 Customer shall be responsible for installing the additional LMRP's
Software and shall notify McKesson of the number of copies used at
each Site. Customer shall notify McKesson if it removes an installed
copy of the additional LMRP's Software and re-installs such copy at
a different Site.
4. TRAINING AND SUPPORT:
4.1 For the two (2) most current releases of the Software, McKesson will
provide to Customer (i) all Updates; (ii) corrections of any
material non-conformance of the Software with the specifications set
forth in the Documentation; (iii) telephone support from 8:30 a.m.
to 5:00 p.m., Eastern Time, on regular business days;
McKesson Information Solutions Inc. ("McKesson") IASIS Healthcare Corporation
Proprietary and Confidential to McKesson Contract Supplement # P0309796
Customer Number 1002842
March 5, 2003
and (iv) additional support as may be listed in the Attachment. All
requests for support shall be coordinated by Customer through its
designated representative at the Support Site.
4.2 Updates for the additional LMRP's shall include federally mandated
Medicare coding and billing guidelines related to CPT/HCPCS and
ICD-9 changes that fall within the scope of the additional LMRP
product functionality for outpatient billing.
4.3 Additional training and support may be provided by McKesson at the
Prevailing Rates.
5. TERMINATION:
5.1 In the event of termination due to a material breach by Customer, no
refunds or credits shall be due. In the event of termination due to
a material breach by McKesson, McKesson shall refund to Customer a
portion of the fees paid for the LMRP Software based upon a five (5)
year straight-line depreciation, with depreciation deemed to have
commenced on the corresponding Live Date, if any, or otherwise the
corresponding date of delivery to Customer.
6. INDEMNIFICATION:
6.1 Customer acknowledges that the Software is in no way intended to
prescribe, designate or limit medical care to be provided or
procedures to be performed. Customer accepts responsibility for and
acknowledges that it will exercise its own independent judgment in
its use of the Software and shall be solely responsible for such
use. Customer further agrees that McKesson shall have no liability
to Customer or any third party arising out of Customer's use of the
Software or the Documentation. Unless otherwise agreed in writing by
the parties, Customer further acknowledges that Customer shall be
solely responsible for any modifications, additions, alterations or
other changes made by Customer to the Software or the data therein.
6.2 The additional LMRP Software is intended to assist in the billing of
health insurance claims. It is Customer's sole responsibility to
implement appropriate claims submission procedures and for the
accuracy and adequacy of information and data furnished for
processing. Customer shall have full responsibility for any
decisions and/or analyses in such Software that may be used or
relied upon, and any reliance by Customer upon such Software shall
not diminish that responsibility. Customer shall indemnify and hold
McKesson harmless from and against any liability, claims, damages,
costs or expenses, arising out of Customer's use or operation of
such Software, including, without limitation, any advice,
information, health reference information or materials provided
directly or indirectly by Customer or its representatives to any
third party.
7. EXCLUSION OF PROVISIONS: The provisions of Section II of the Agreement do
not apply to the additional LMRP Software licensed on this Contract
Supplement.
McKesson Information Solutions Inc. ("McKesson") IASIS Healthcare Corporation
Proprietary and Confidential to McKesson Contract Supplement # P0309796
Customer Number 1002842
March 5, 2003
ATTACHMENT 2 TO CONTRACT SUPPLEMENT NUMBER P0309796
NO. OF CLIENT OPERATING SYSTEM
COPIES SOFTWARE PLATFORM AND OTHER REQUIREMENTS
- ------ -------- -------- ----------------------
Additional LMRP's:
1 LMRP:
- Mutual of Omaha Part A
(Fiscal Intermediary)
- Premara Blue Cross
Part A
- Blue Cross and Blue
Shield of Arizona Part A
McKesson reserves the right to modify either Platform or Other Requirements to
facilitate enhancements to the Software, in conjunction with future software and
database releases.
INSTALLATION SITE SUPPORT SITE
St. Luke's Medical Center Palms of Pasadena Hospital
IASIS Healthcare Data Center 1501 Pasadena Avenue
1800 East Van Buren St. Petersburg, FL 33707
Phoenix, AZ 85006
Memorial Hospital of Tampa
2901 Swann Avenue
Tampa, FL 33609
Town and Country Hospital
6001 Webb Road
Tampa, FL 33615
Mid-Jefferson Hospital
Highway 365 and 27th Street
Nederland, TX 77627
Odessa Regional Hospital
520 East 6th Street
Odessa, TX 79760
Park Place Medical Center
3050 39th Street
Port Arthur, TX 77642
Southwestern General Hospital
7400 Barlite Boulevard
San Antonio, TX 78224
Mesa General Hospital
515 North Mesa Drive
Mesa, AZ 85201
St. Luke's Medical Center
1800 East Van Buren