1 EXHIBIT 13.1 MANAGEMENT'S DISCUSSION AND ANALYSIS of Financial Condition and Results of Operations FINANCIAL CONDITION At December 31, 1996, current assets exceeded current liabilities by approximately $136.2 million, a decrease of $3.1 million from the working capital balance at December 31, 1995. Cash and cash equivalents at the end of 1996 totaled $55.5 million, increasing $14.7 million from the balance at the end of 1995. The Company held no short-term investments at December 31, 1996, as compared to $5.6 million at December 31, 1995. During 1996, cash was generated primarily from operating activities, while the principal uses of cash were for repurchases of common stock, dividends paid to shareholders and acquisitions of property and equipment. At December 31, 1996, the ratio of current assets to current liabilities was 2.2 to 1 compared with 2.5 to 1 at the end of 1995. During the first quarter of 1996, the Company completed its 1994 share repurchase program and, under that program, reacquired 1,748,850 shares of its Class A Common Stock and 1,254,750 shares of its Class B Common Stock at an average cost of $10.51 and $10.43 per share, respectively. Additionally, during March of 1996, the Company announced a second share repurchase program to acquire up to an aggregate of 3,000,000 shares of its Class A or Class B Common Stock through open market purchases. Through December 31, 1996, the Company has reacquired 1,200,300 shares of its Class A Common Stock and 293,100 shares of its Class B Common Stock at an average cost of $12.88 and $12.76 per share, respectively. On December 19, 1996, the Company and Swiss Reinsurance Company of Zurich, Switzerland agreed to merge their existing claims service firms outside the United States. The new entity will be a 60% owned subsidiary of the Company. The Company also acquired 100% of Swiss Reinsurance Company's Thomas Howell Group - Americas unit based in the United States for approximately $3.3 million. The Company maintains credit lines with banks in order to meet seasonal working capital requirements of its foreign subsidiaries or other financing needs that may arise. Short-term borrowings outstanding as of December 31, 1996, totaled $8.4 million, as compared to $10.2 million at the end of 1995. The Company believes that its current financial resources, together with funds generated from operations and existing and potential long-term borrowing capabilities, will be sufficient to maintain its current operations. The Company does not engage in any hedging activities to compensate for the effect of exchange rate fluctuations on the operating results of its foreign subsidiaries. Foreign currency denominated debt is maintained primarily to hedge the currency exposure of its net investment in foreign operations. Shareholders' investment at the end of 1996 was $221.5 million, compared with $220.9 million at the end of 1995. Long-term debt totaled $376,000 at December 31, 1996, compared to $9.4 million at December 31, 1995. - - 18 - - 2 MANAGEMENT'S DISCUSSION AND ANALYSIS of Financial Condition and Results of Operations RESULTS OF OPERATIONS 1996 COMPARED WITH 1995 Effective January 1, 1997 the Company changed its method of reporting its principal service categories to correspond with internal management reporting. Accordingly, disability management services is now reported as a component of domestic operations. Operating results for the Company's domestic and international operations for the years ended December 31, 1996 and 1995 are as follows: Domestic International Total 1996 1995 1996 1995 1996 1995 - ------------------------------------------------------------------------------------------------------------------------------ In Thousands of Dollars, Except Percentages Revenues $555,257 $523,367 $ 78,368 $ 84,210 $633,625 $607,577 Compensation & Benefits 355,110 338,221 48,251 50,752 403,361 388,973 % of Revenues 63.9% 64.6% 61.5% 60.3% 63.6% 64.0% Expenses Other than Compensation & Benefits 130,973 127,778 27,321 30,446 158,294 158,224 % of Revenues 23.6% 24.4% 34.9% 36.1% 25.0% 26.1% -------- -------- -------- -------- -------- -------- Pretax Income $ 69,174 $ 57,368 $ 2,796 $ 3,012 $ 71,970 $ 60,380 % of Revenues 12.5% 11.0% 3.6% 3.6% 11.4% 9.9% ======== ======== ======== ======== ======== ======== Total revenues from services provided increased by 4.3%, or $26.0 million, during 1996. Unit volume, measured principally by chargeable hours, increased approximately 3.3% during 1996. This increase was complemented by changes in the mix of services provided and in the rates charged for those services, the combined effects of which increased revenues by approximately 2%. In addition, the Company began reporting its international results on a two-month rather than a three-month delayed basis in 1995. Accordingly, 1995 international results reflect thirteen months of activity as compared to twelve months in 1996. This change in reporting reduced total revenues by approximately 1%. The effect of this change on pretax income was not material. Consolidated pretax income increased 19.2%, or $11.6 million, during 1996. While revenues increased 4.3%, costs increased only 2.6% due to efficiencies achieved in operating and support activities throughout the Company. DOMESTIC OPERATIONS Revenues Domestic revenues from insurance companies and self-insured clients totaled $555.3 million for 1996, up 6.1% from related 1995 revenues of $523.4 million. This increase is largely due to greater claims volume from insurers who have outsourced their claims handling functions to the Company and an increase in weather-related claims resulting from the severe weather in the United States during 1996. This growth offsets continued weakness in the self-insured corporate market. Revenues from services provided to an insurance holding company and its subsidiaries continued to decline, from 12% of total revenues in 1995 to less than 10% in 1996. Revenues from domestic operations include $41.0 million in revenue from services provided by the Company's "catastrophe" adjusters during 1996, principally to clients affected by natural or man-made disasters, including hurricanes, floods, hail storms and oil spills. During 1995, such revenue approximated $29.1 million. Compensation and Fringe Benefits The Company's most significant expense is the compensation of its employees, including related payroll taxes and fringe benefits. Although increasing in the aggregate due to increased claims volume, domestic compensation expense decreased as a percent of revenues from 64.6% in 1995 to 63.9% in 1996. This decrease is due primarily to a decline in administrative compensation expense, partially offset by an increase in incentive compensation expense which is based on growth in earnings. - 19 - 3 MANAGEMENT'S DISCUSSION AND ANALYSIS of Financial Condition and Results of Operations Domestic salaries and wages of personnel other than contract managers increased by 3.6%, from $254.3 million in 1995 to $263.4 million in 1996. Contract managers' compensation is based on the operating income of the offices which they manage. Compensation of these managers totaled $36.5 million during 1996, increasing 28.1% from related 1995 costs of $28.5 million. Payroll taxes and fringe benefits for domestic operations totaled $55.2 million in 1996, decreasing slightly from 1995 costs of $55.4 million, due primarily to lower employee group medical costs, substantially offset by higher profit sharing contributions. Expenses Other than Compensation and Fringe Benefits Domestic expenses other than compensation and related payroll taxes and fringe benefits approximated 23.6% of revenues for 1996, down from 24.4% of revenues for 1995. This decline is due largely to lower automobile fleet and data processing costs. INTERNATIONAL OPERATIONS Revenues Revenues from the Company's international operations declined to $78.4 million in 1996, from $84.2 million in 1995. This decline results primarily from the Company's 1995 reporting change when the delay in reporting international results was reduced from three to two months. Accordingly, 1995 international results reflect thirteen months of activity as compared to twelve months in 1996. Compensation and Fringe Benefits Compensation expense, including related payroll taxes and fringe benefits, was also affected by the 1995 change in reporting, since 1995 results include thirteen months of expense as compared to twelve months in 1996. However, as a percent of revenues, such expense increased from 60.3% in 1995 to 61.5% in 1996. Salaries and wages of international personnel increased from 52.5% of revenues in 1995 to 53.6% in 1996. Payroll taxes and fringe benefits also increased slightly as a percent of revenues, from 7.8% in 1995 to 7.9% in 1996. Expenses Other than Compensation and Fringe Benefits Expenses other than compensation and related payroll taxes and fringe benefits approximated 34.9% of international revenues for 1996, compared to 36.1% of 1995 revenues. This decline reflects efficiencies gained through integration of the Company's late 1994 acquisitions in the United Kingdom. These expenses comprise a higher percentage of revenues than the Company's domestic operations due primarily to amortization of intangible assets and higher automobile, occupancy and interest costs. RESULTS OF OPERATIONS 1995 COMPARED WITH 1994 Operating results for the Company's domestic and international operations for the years ended December 31, 1995 and 1994 are as follows: Domestic International Total 1995 1994 1995 1994 1995 1994 - ------------------------------------------------------------------------------------------------------------------------------- In Thousands of Dollars, Except Percentages Revenues $523,367 $541,969 $ 84,210 $ 45,812 $607,577 $587,781 Compensation & Benefits 338,221 352,376 50,752 28,506 388,973 380,882 % of Revenues 64.6% 65.0% 60.3% 62.2% 64.0% 64.8% Expenses Other than Compensation & Benefits 127,778 122,844 30,446 16,004 158,224 138,848 % of Revenues 24.4% 22.7% 36.1% 35.0% 26.1% 23.6% -------- -------- -------- -------- -------- -------- Pretax Income $ 57,368 $ 66,749 $ 3,012 $ 1,302 $ 60,380 $ 68,051 % of Revenues 11.0% 12.3% 3.6% 2.8% 9.9% 11.6% ======== ======== ======== ======== ======== ======== - - 20 - - 4 MANAGEMENT'S DISCUSSION AND ANALYSIS of Financial Condition and Results of Operations Total revenues from services provided increased by 3.4%, or $19.8 million, during 1995. Unit volume, measured principally by chargeable hours and excluding acquisitions, decreased approximately 5.8% during 1995. This decrease was partially offset by changes in the mix of services provided and in the rates charged for those services, the combined effects of which increased revenues by approximately 2.4% during 1995. Revenues from services provided to an insurance holding company and its subsidiaries continued to decline, from 14% of total revenues in 1994 to 12% in 1995. The Company's fourth quarter 1994 acquisitions of the Brocklehurst Group and Arnold & Green Ltd., two loss adjusting firms based in the United Kingdom, and the acquisition of Finnamore & Partners Ltd., a Canadian loss adjusting firm, in the second quarter of 1994, increased revenues by 6.8% during 1995. Consolidated pretax income declined 11.3%, or $7.7 million, during 1995. While revenues increased 3.4%, costs increased 5.3% due to increased systems development costs and higher costs related to the Company's late 1994 acquisitions in the United Kingdom. DOMESTIC OPERATIONS Revenues Domestic revenues from insurance companies and self-insured clients totaled $523.4 million for 1995, down 3.4% from related 1994 revenues of $542.0 million. This decline reflects lower claims frequency throughout the property and casualty insurance industry and increased competition in the self-insured corporate market. Domestic revenues include $29.1 million in revenues from services provided by the Company's "catastrophe" adjusters during 1995, principally to clients affected by natural or man-made disasters, including hurricanes, floods, hail storms, oil spills and chemical-related incidents. During 1994, such revenues approximated $35.0 million. Compensation and Fringe Benefits The Company's most significant expense is the compensation of its employees, including related payroll taxes and fringe benefits. Domestic compensation expense decreased from 65.0% of revenues in 1994 to 64.6% in 1995. This decrease is primarily due to lower employee group medical and workers compensation costs and reduced incentive compensation expense, which is based on growth in earnings. Domestic salaries and wages of personnel other than contract managers decreased slightly, from $255.5 million in 1994 to $254.3 million in 1995. Contract managers' compensation is based on the operating income of the offices which they manage. Compensation of these managers totaled $28.5 million during 1995, declining 25.4% from related 1994 costs of $38.2 million. Domestic payroll taxes and fringe benefits totaled $55.4 million in 1995, decreasing 5.6% from 1994 costs of $58.7 million, due primarily to lower employee group medical, workers compensation and profit sharing costs. Expenses Other than Compensation and Fringe Benefits Domestic expenses other than compensation and related payroll taxes and fringe benefits approximated 24.4% of revenues for 1995, compared to 22.7% of revenues for 1994. These increases resulted principally from an increase in systems development costs and higher automobile fleet costs. - 21 - 5 MANAGEMENTS DISCUSSION AND ANALYSIS of Financial Condition and Results of Operations INTERNATIONAL OPERATIONS Revenues Revenues from the Company's international operations increased to $84.2 million in 1995, from $45.8 million in 1994. This increase resulted primarily from the Company's late 1994 acquisitions in the United Kingdom and strong Canadian growth. Compensation and Fringe Benefits Compensation expense, including related payroll taxes and fringe benefits, also increased significantly, from $28.5 million in 1994 to $50.8 million in 1995. However, as a percent of revenues, such expense declined from 62.2% of revenues in 1994 to 60.3% in 1995. Salaries and wages of international personnel declined from 54.7% of revenues in 1994 to 52.5% in 1995, reflecting the integration of the United Kingdom acquisitions with Crawford's operations in that country. Payroll taxes and fringe benefits increased as a percentage of revenues, from 7.5% in 1994 to 7.8% in 1995, due to more generous retirement programs maintained by the acquired entities. Expenses Other than Compensation and Fringe Benefits Expenses other than compensation and related payroll taxes and fringe benefits approximated 36.1% of revenues for 1995 compared to 35.0% of revenues for 1994, primarily due to higher amortization of intangible assets arising from the Company's United Kingdom acquisitions. These expenses comprise a higher percentage of revenues than the Company's domestic operations due primarily to amortization of intangible assets and higher automobile, occupancy and interest costs. - - 22 - - 6 CONSOLIDATED STATEMENTS OF INCOME Crawford & Company IN THOUSANDS OF $ EXCEPT For the years ended December 31, 1996, 1995 and 1994 1996 1995 1994 SHARE AND PER - ---------------------------------------------------------------------------------------------------------- SHARE DATA Revenues $ 633,625 $ 607,577 $ 587,781 ------------------------------------------- Costs and Expenses: Costs of services provided, less reimbursed expenses of $33,218 in 1996, $34,025 in 1995 and $31,751 in 1994 451,512 439,029 421,047 Selling, general and administrative expenses 110,143 108,168 98,683 ------------------------------------------- 561,655 547,197 519,730 ------------------------------------------- Income Before Income Taxes 71,970 60,380 68,051 Income Taxes 29,160 24,360 27,450 ------------------------------------------- Net Income $ 42,810 $ 36,020 $ 40,601 ------------------------------------------- Per Share Amounts: Net income $ 0.84 $ 0.69 $ 0.76 ------------------------------------------- Cash Dividends Per Share: Class A Common Stock $ 0.40 $ 0.39 $ 0.37 ------------------------------------------- Class B Common Stock $ 0.39 $ 0.36 $ 0.33 ------------------------------------------- Weighted Average Shares Outstanding 51,032,111 52,277,138 53,585,244 ------------------------------------------- - 23 - The accompanying notes are an integral part of these statements. 7 CONSOLIDATED BALANCE SHEETS Crawford & Company December 31, 1996 and 1995 1996 1995 - ----------------------------------------------------------------------------------------------- IN THOUSANDS ASSETS OF $ Current Assets: Cash and cash equivalents $ 55,485 $ 40,802 Short-term investments, at fair value - 5,596 Accounts receivable, less allowance for doubtful accounts of $11,692 in 1996 and $10,303 in 1995 112,975 111,636 Unbilled revenues, at estimated billable amounts 68,593 60,486 Prepaid income taxes 2,677 6,115 Prepaid expenses and other current assets 7,166 9,745 ---------------------------------- Total current assets 246,896 234,380 ---------------------------------- Property and Equipment, at cost: Furniture and fixtures 52,123 52,504 Data processing equipment 51,368 48,607 Automobiles 2,332 2,169 Buildings and improvements 15,979 15,928 Land 2,099 2,099 ---------------------------------- 123,901 121,307 Less accumulated depreciation and amortization (92,264) (84,859) ---------------------------------- Net property and equipment 31,637 36,448 ---------------------------------- Other Assets: Intangible assets arising from acquisitions, less accumulated amortization of $8,768 in 1996 and $7,596 in 1995 52,266 55,731 Prepaid pension obligation 41,405 34,243 Other 5,881 6,181 ---------------------------------- Total other assets 99,552 96,155 ---------------------------------- $378,085 $366,983 ================================== - - 24 - - The accompanying notes are an integral part of these balance sheets. 8 CONSOLIDATED BALANCE SHEETS Crawford & Company December 31, 1996 and 1995 1996 1995 - ------------------------------------------------------------------------------------------------ IN THOUSANDS OF $ LIABILITIES AND SHAREHOLDERS' INVESTMENT Current Liabilities: Short-term borrowings $ 8,437 $ 10,154 Accounts payable 13,329 12,366 Accrued compensation and related costs 30,811 26,764 Other accrued liabilities 32,645 29,394 Deferred revenues 16,300 15,504 Current installments of long-term debt 9,130 872 ---------------------------------------- Total current liabilities 110,652 95,054 ---------------------------------------- Noncurrent Liabilities: Long-term debt, less current installments 376 9,412 Deferred income taxes 13,810 14,854 Deferred revenues 12,902 10,498 Postretirement medical benefit obligation 8,037 7,938 Self-insured risks 8,172 7,347 Other 2,600 1,020 ---------------------------------------- Total noncurrent liabilities 45,897 51,069 ---------------------------------------- Shareholders' Investment: Class A Common Stock, $1.00 par value; 50,000,000 shares authorized; 24,392,393 and 25,844,979 shares issued in 1996 and 1995, respectively 24,392 25,845 Class B Common Stock, $1.00 par value; 50,000,000 shares authorized; 25,718,919 and 25,946,595 shares issued in 1996 and 1995, respectively 25,719 25,947 Retained earnings 173,708 172,030 Cumulative translation adjustment (2,283) (2,962) ---------------------------------------- Total shareholders' investment 221,536 220,860 ---------------------------------------- $ 378,085 $ 366,983 ---------------------------------------- - 25 - 9 CONSOLIDATED STATEMENTS OF SHAREHOLDERS' INVESTMENT Crawford & Company IN THOUSANDS For the years ended December 31, 1996, 1995 and 1994 OF $ - ----------------------------------------------------------------------------------------------------- Common Stock Additional Cumulative Class A Class B Paid-In Retained Translation Non-voting Voting Capital Earnings Adjustment Balance at 12/31/93 as originally reported $18,015 $18,015 $5,445 $168,944 $(2,606) Restatement for stock split in 1997 9,008 9,008 (18,016) ------------------------------------------------------------------- Balance at 12/31/93 as restated 27,023 27,023 5,445 150,928 (2,606) Net income 40,601 Translation adjustment (42) Cash dividends paid (18,941) Shares repurchased (911) (713) (5,969) (9,331) Stock options exercised, net 62 60 524 ------------------------------------------------------------------- Balance at 12/31/94 26,174 26,370 -- 163,257 (2,648) Net income 36,020 Translation adjustment (314) Cash dividends paid (19,541) Shares repurchased (416) (501) (793) (7,706) Stock options exercised, net 87 78 793 ------------------------------------------------------------------- Balance at 12/31/95 25,845 25,947 -- 172,030 (2,962) Net income 42,810 Translation adjustment 679 Cash dividends paid (20,095) Shares repurchased (1,623) (335) (1,323) (21,037) Stock options exercised, net 170 107 1,323 ------------------------------------------------------------------- Balance at 12/31/96 $24,392 $25,719 -- $173,708 $(2,283) =================================================================== - - 26 - - The accompanying notes are an integral part of these statements. 10 CONSOLIDATED STATEMENTS OF CASH FLOWS Crawford & Company For the years ended December 31, 1996, 1995 and 1994 1996 1995 1994 IN THOUSANDS - ------------------------------------------------------------------------------------------------------------------ OF $ Cash Flows From Operating Activities: Net income $ 42,810 $ 36,020 $ 40,601 Reconciliation of net income to net cash provided by operating activities: Depreciation and amortization 15,716 16,865 14,912 Deferred income taxes 2,394 5,205 210 Loss on disposal of risk control unit 1,560 -- -- Loss on sales of property and equipment 434 928 179 Changes in operating assets and liabilities, net of effects of acquisitions: Short-term investments 5,596 13,170 10,414 Accounts receivable, net 5,231 (6,392) (8,028) Unbilled revenues (4,586) (1,172) 1,967 Prepaid or accrued income taxes (1,124) (462) 4,038 Accounts payable and accrued liabilities 10,383 (2,368) 7,006 Deferred revenues 1,897 188 2,767 Prepaid expenses and other (9,328) (14,681) (1,929) ------------------------------------------------- Net cash provided by operating activities 70,983 47,301 72,137 ------------------------------------------------- Cash Flows From Investing Activities: Acquisitions of property and equipment (7,473) (12,575) (11,769) Net assets of companies acquired, excluding cash (3,329) (4,998) (24,918) Proceeds from sales of property and equipment 350 137 241 ------------------------------------------------- Net cash used in investing activities (10,452) (17,436) (36,446) ------------------------------------------------- Cash Flows From Financing Activities: Dividends paid (20,095) (19,541) (18,941) Repurchase of common stock (24,318) (9,416) (16,924) Issuance of common stock 1,600 958 646 Increase (decrease) in short-term borrowings (2,340) 684 704 Decrease in long-term debt (677) (827) (2,170) ------------------------------------------------- Net cash used in financing activities (45,830) (28,142) (36,685) ------------------------------------------------- Effect of exchange rate changes on cash and cash equivalents (18) 111 (149) ------------------------------------------------- Increase (Decrease) in Cash and Cash Equivalents 14,683 1,834 (1,143) Cash and Cash Equivalents at Beginning of Year 40,802 38,968 40,111 ------------------------------------------------- Cash and Cash Equivalents at End of Year $ 55,485 $ 40,802 $ 38,968 ================================================= - 27 - The accompanying notes are an integral part of these statements. 11 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31,1996, 1995 and 1994 1. SUMMARY OF MAJOR ACCOUNTING AND REPORTING POLICIES Nature of Operations The Company is a worldwide diversified service firm which provides claims services and risk management information services to insurance companies, self-insured corporations and governmental entities. The majority of the Company's revenues are derived from domestic claims services. Principles of Consolidation The accompanying consolidated financial statements include the accounts of the Company and its subsidiaries after elimination of all significant intercompany transactions. The financial statements of the Company's international claims adjusting firm, Crawford & Company International, Inc. (CCI), are included in the Company's consolidated financial statements on a delayed basis in order to provide sufficient time for accumulation of CCI's worldwide results. This reporting delay, previously three months, was changed to two months during 1995. Accordingly, the Company's December 31, 1996 and 1995 consolidated financial statements reflect the financial position of CCI as of October 31, 1996 and 1995, respectively, and the results of CCI's operations and cash flows for the twelve-month period ended October 31, 1996, the thirteen-month period ended October 31, 1995, and the twelve-month period ended September 30, 1994. This change had no material effect on the Company's financial position, results of operations or cash flows. Foreign Currency Translation The financial statements of the Company's foreign subsidiaries are translated into U.S. dollars at current exchange rates. Resulting translation adjustments are accumulated as a component of shareholders' investment and excluded from net income. Cash Flows The Company considers all highly liquid investments purchased with a maturity of three months or less to be cash equivalents for purposes of the statements of cash flows. Income Taxes The Company accounts for certain income and expense items differently for financial reporting and income tax purposes. Provisions for deferred taxes are made in recognition of these temporary differences. The most significant differences result from prepayment of pension costs, the use of accelerated depreciation methods, and deferred recognition of unbilled revenues for income tax purposes; and deferred revenue, self-insurance, employee compensation, and receivables valuation reserves provided for financial reporting purposes. Net Income Per Share Net income per share is computed based on the weighted average number of total common shares outstanding of Class A and Class B during the respective years. The effect of common stock equivalents is less than 3% dilutive and, therefore, is not included in the computation. Fair Value of Financial Instruments The fair value of financial instruments classified as current assets or liabilities including cash and cash equivalents, receivables and accounts payable approximate carrying value due to the short-term maturity of the instruments. The fair value of short-term and long-term debt approximates carrying value based on their effective interest rates compared to current market rates. Short-Term Investments The Company generally invests its excess cash in short-term debt securities. These securities are reported at their estimated fair value in the accompanying financial statements, with unrealized holding gains and losses included in earnings. Investments with maturities greater than three months are classified as short-term investments. Net unrealized holding gains of $11,000 and $277,000 and net unrealized holding losses of $288,000 were recognized during 1996, 1995 and 1994, respectively. - - 28 - - 12 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31,1996, 1995 and 1994 Property and Depreciation The Company depreciates the cost of property and equipment over the estimated useful lives of the related assets. The estimated useful lives and depreciation methods for the principal property and equipment classifications are as follows: Estimated Classification Useful Lives Method - ----------------------------------------------------------------------------- Straight-line Furniture and and double- fixtures 3-10 years declining balance Data processing equipment 3-5 years Straight-line Automobiles 3-4 years Straight-line Buildings and improvements 7-40 years Straight-line Maintenance and repairs are charged to expense as incurred. Renewals and betterments are capitalized. The cost of property retired or sold and the related accumulated depreciation are removed from the applicable accounts, and the resulting gains and losses are reflected in the consolidated statements of income. Revenue Recognition Revenue is recognized in unbilled revenues as services are provided. Deferred revenues represent the unearned portion of fees derived from certain annual fixed-rate claim service agreements. Management's Use of Estimates The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Self-Insured Risks The Company self-insures certain insurable risks consisting primarily of professional liability, employee medical and disability, workers compensation and auto liability. Insurance coverage is obtained for catastrophic property and casualty exposures (including professional liability on a claims-made basis), as well as those risks required to be insured by law or contract. Provision for claims under the self-insured program is recorded based on the Company's estimate of the aggregate liability for claims incurred. At December 31, 1996 and 1995, accrued self-insured risks totaled $16,305,000 and $15,185,000, respectively, including current liabilities of $8,133,000 and $7,838,000, respectively. Industry Concentration and Major Customer Substantial portions of the Company's revenues and accounts receivable are derived from the property and casualty insurance industry. Revenues from services provided to an insurance holding company and its subsidiaries approximated 12% of consolidated revenues in 1995 and 14% in 1994. Such revenues were less than 10% in 1996. Reclassification Costs associated with the Company's distributed branch computer network totaling $19,843,000 were reclassified from selling, general and administrative expenses to costs of services provided in the 1994 consolidated statement of income. - 29 - 13 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31,1996, 1995 and 1994 2. RETIREMENT PLANS The Company and its subsidiaries sponsor various defined contribution and defined benefit retirement plans covering substantially all employees. Employer contributions under the Company's defined contribution plans are determined annually, based on employee contributions, a percentage of each covered employee's compensation, and the profitability of the Company. The cost of these plans totaled $5,900,000, $3,493,000 and $4,216,000 in 1996, 1995 and 1994, respectively. Benefits payable under the Company's defined benefit plans are generally based on career compensation. The Company's funding policy is to make cash contributions in amounts sufficient to maintain the plans on an actuarially sound basis, but not in excess of deductible amounts permitted under federal income tax regulations. Plan assets are invested primarily in equity and fixed income securities. Pension expense related to the defined benefit plans in 1996, 1995 and 1994 included the following components: 1996 1995 1994 - ----------------------------------------------------------------------------------------------------- in thousands of dollars Service costs of benefits $ 10,118 $ 9,160 $ 8,832 Interest costs on projected benefit obligations 16,111 14,673 12,711 Actual return on plan assets (17,914) (24,183) 4,211 Net amortization and deferrals 1,351 10,572 (16,749) ------------------------------------------- Pension expense $ 9,666 $ 10,222 $ 9,005 =========================================== The following schedule reconciles the funded status of the plans with amounts reported in the Company's balance sheets at December 31, 1996 and 1995: 1996 1995 - ----------------------------------------------------------------------------------------- in thousands of dollars Accumulated benefit obligation at September 30: Vested portion $183,423 $167,527 Nonvested portion 12,174 12,607 ------------------------- 195,597 180,134 Effect of projected future compensation levels 26,443 27,360 ------------------------- Projected benefit obligation at September 30 222,040 207,494 Less fair market value of plan assets at September 30 (222,533) (199,680) ------------------------- Unfunded projected benefit obligation (493) 7,814 Contributions made in fourth quarter (2,000) (2,300) Unrecognized net transition asset 397 477 Unrecognized net loss (36,393) (37,420) ------------------------- Net prepaid pension cost (38,489) (31,429) Less pension obligation included in other accrued liabilities (2,916) (2,814) Prepaid pension included in other assets $(41,405) $(34,243) ========================= The discount rate and rate of increase in future compensation levels used in determining the projected benefit obligations ranged from 7.5% to 8% and 5% to 5.5%, respectively, at September 30, 1996 and 1995. The expected long-term rate of return on plan assets used in determining net periodic pension costs ranged from 8% to 9.25% in both years. - - 30 - - 14 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31,1996, 1995 and 1994 3. POSTRETIREMENT MEDICAL BENEFITS Certain retirees and a fixed number of long-term employees are entitled to receive postretirement medical benefits under the Company's various medical benefit plans. Net postretirement medical benefit expense for 1996 and 1995 includes the following components: 1996 1995 - ------------------------------------------------------------------------------------------------ in thousands of dollars Service cost of benefits $ 40 $ 40 Interest cost on Accumulated Postretirement Benefit Obligation (APBO) 594 594 ----------------- $ 634 $634 ================= The APBO at December 31, 1996 and 1995 was comprised of the following: 1996 1995 - ------------------------------------------------------------------------------------------------ in thousands of dollars Retirees $4,925 $5,099 Eligible active participants 1,197 1,466 Other active participants 579 1,491 ------------------ 6,701 8,056 Unrecognized net gain (loss) 1,336 (118) ------------------ Postretirement Medical Benefit Obligation recognized in balance sheets $8,037 $7,938 ================== The discount rate used in determining the APBO was 7.5% for 1996 and 1995. The assumed rate of increase in the per capita costs of covered healthcare benefits (the healthcare cost trend rate) was 8.5% in 1996, decreasing gradually to 5.0% by the year 2003; and 12% in 1995, decreasing gradually to 6% by the year 2004. The effect of increasing the healthcare cost trend rate by one percentage point in each year would increase the APBO, which is unfunded, by approximately $781,000 and the total service and interest cost components of the 1996 and 1995 net postretirement benefit cost by approximately $60,000 and $76,000, respectively. 4. INTANGIBLE ASSETS Other assets include the following intangible assets (net of amortization) arising from acquisitions: 1996 1995 - ------------------------------------------------------------------------------------------- in thousands of dollars Amortized over fifteen years $ 969 $ 1,050 Amortized over twenty years 2,484 4,460 Amortized over forty years 48,813 50,221 -------------------- $ 52,266 $ 55,731 ==================== Goodwill in excess of associated expected operating cash flows is considered to be impaired and is written down to fair value. - 31 - 15 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31,1996, 1995 and 1994 5. INCOME TAXES The provisions for income taxes consist of the following: 1996 1995 1994 - ------------------------------------------------------------------------------------------ in thousands of dollars Currently payable $26,766 $19,155 $27,240 Current deferred 3,471 (1,442) 703 Noncurrent deferred (1,077) 6,647 (493) ---------------------------------------- $29,160 $24,360 $27,450 ======================================== Cash payments for income taxes were $28,195,000 in 1996, $18,571,000 in 1995 and $22,796,000 in 1994. The provisions for income taxes are reconciled to the federal statutory rate of 35% in 1996, 1995 and 1994, as follows: 1996 1995 1994 - ------------------------------------------------------------------------------------------ in thousands of dollars Federal income taxes at statutory rate $25,190 $21,133 $23,818 State income taxes, net of federal benefit 2,807 2,512 3,079 Other 1,163 715 553 ----------------------------------------- $29,160 $24,360 $27,450 ========================================= The provisions for income taxes include foreign income taxes of $1,641,000 in 1996, $2,541,000 in 1995 and $1,831,000 in 1994. The Company does not provide for additional U.S. and foreign income taxes on undistributed earnings considered to be permanently reinvested in its foreign subsidiaries. At December 31, 1996, such undistributed earnings totaled $14,424,000. Deferred income taxes consist of the following at December 31, 1996 and 1995: 1996 1995 - ----------------------------------------------------------------------------------------- in thousands of dollars Accounts receivable reserves $ 1,019 $ 884 Accrued compensation 4,844 4,040 Self-insured risks 5,648 6,901 Deferred revenues 11,159 10,401 Postretirement benefits 3,215 3,175 Other 3,965 2,427 ------------------------- Gross deferred tax assets 29,850 27,828 ------------------------- Unbilled revenues 13,967 10,862 Depreciation and amortization 6,908 7,820 Prepaid pension obligation 19,714 17,706 Other 394 179 ------------------------- Gross deferred tax liabilities 40,983 36,567 ------------------------- Net deferred tax liability (11,133) (8,739) Less noncurrent net deferred tax liability (13,810) (14,854) ------------------------- Current net deferred tax asset $ 2,677 $ 6,115 ========================= - - 32 - - 16 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31,1996, 1995 and 1994 6. LEASE COMMITMENTS AND OBLIGATIONS The Company and its subsidiaries lease office space and certain computer equipment under operating leases. In addition, the Company leases a major portion of its automobile fleet under twelve-month operating leases that require the Company to guarantee specified residual values and monthly rental payments for up to two months after the end of the lease term. License and maintenance costs related to the leased vehicles are paid by the Company. Rental expense for all operating leases was $47,119,000 in 1996, $49,122,000 in 1995 and $46,512,000 in 1994, including rental expense for automobile leases of $11,551,000 in 1996, $13,531,000 in 1995 and $12,474,000 in 1994. The Company also leases certain computer and office equipment under capital leases with terms ranging from 24 to 60 months. The Company incurred $162,000 of such capital lease obligations in 1996, none in 1995 and $60,000 in 1994. These transactions represent noncash investing and financing activities and consequently have been excluded from the accompanying consolidated statements of cash flows. At December 31, 1996, future minimum payments under capital leases and non-cancellable operating leases with remaining terms of more than 12 months were as follows: Capital Operating Leases Leases - ---------------------------------------------------------------------------------- in thousands of dollars 1997 $ 93 $25,219 1998 69 15,862 1999 51 10,529 2000 24 4,767 2001 -- 3,084 Subsequent to 2001 -- 8,027 ------------------ Total minimum lease payments 237 $67,488 ======= Less amounts representing interest (33) ---- Present value of future minimum lease payments (See Note 9) $204 ==== 7. FOREIGN OPERATIONS The Company provides claims services through branch offices located in approximately 51 countries outside the United States. Selected financial information as of December 31, 1996, 1995 and 1994 covering the Company's foreign operations is presented below: U.S. Foreign Consolidated Operations Operations Totals - ------------------------------------------------------------------------------ in thousands of dollars 1996 Revenues $555,257 $78,368 $633,625 Pretax Income 69,174 2,796 71,970 Total Assets 263,349 114,736 378,085 1995 Revenues $523,367 $84,210 $607,577 Pretax Income 57,368 3,012 60,380 Total Assets 256,417 110,566 366,983 1994 Revenues $541,969 $45,812 $587,781 Pretax Income 66,749 1,302 68,051 Total Assets 250,923 105,458 356,381 - 33 - 17 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31,1996, 1995 and 1994 8. ACQUISITIONS AND DISPOSITIONS On December 19, 1996, the Company entered into an agreement with Swiss Reinsurance Company (Swiss Re) to merge both companies' claims services firms outside the United States. Following the merger, the new entity was named Crawford-THG Limited. The Company contributed its 100% owned subsidiary, Crawford & Company International (CCI), with a net tangible book value of approximately $38 million, and a fair market value of approximately $77.5 million, in exchange for a 60% controlling interest in Crawford-THG Limited. Swiss Re contributed the non-U.S. operations of its 100% owned subsidiary, Thomas Howell Group (THG), with a net tangible book value of approximately $25 million, and a fair market value of approximately $51.7 million, in exchange for a 40% minority interest. The merger was accounted for under the purchase method of accounting as a partial sale of CCI to Swiss Re, and a partial acquisition of THG by the Company. No gain or loss was recognized on the partial sale. The accompanying consolidated financial statements exclude the financial position and operating results of the Company's interest in THG at December 31,1996 due to the two-month lag in reporting international results. The Company also acquired 100% of Swiss Re's THG-Americas unit based in the United States for approximately $3.3 million. The Company acquired assets with a fair market value of approximately $13.7 million and assumed liabilities of $10.4 million. This transaction was accounted for by the purchase method of accounting. The December 31, 1996 consolidated financial statements reflect the financial position of THG-Americas as of that date, but do not include any revenues or expenses related to THG-Americas' operations. The following table presents unaudited pro forma operating results as if these acquisitions had occurred on January 1, 1995. The pro forma information is based on historical information and does not necessarily reflect the actual results that would have occurred nor is it necessarily indicative of future results of operations of the combined enterprises. 1996 1995 - ---------------------------------------------------------------------------- Unaudited (in thousands of dollars, except per share data) Revenues $757,335 $727,526 ===================== Net income before minority interest $ 44,764 $ 33,103 Minority interest in net (income) loss (2,717) 1,279 --------------------- Net income $ 42,047 $ 34,382 ===================== Net income per share $ 0.82 $ 0.66 ===================== The operating results of the acquired entities include certain non-recurring expenses and restructuring charges. Had these charges not been incurred, pro forma net income per share would have been $0.87 and $0.68 for 1996 and 1995, respectively. On January 31, 1997, the Company entered into an agreement to dispose of its risk control unit. The 1996 consolidated statement of income includes a pre-tax charge of $1,560,000 ($928,200 after tax or $.02 per share) related to this transaction. - - 34 - - 18 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31,1996, 1995 and 1994 9. LONG-TERM DEBT AND SHORT-TERM BORROWINGS Long-term debt at December 31, 1996 and 1995 consists of the following: 1996 1995 - ----------------------------------------------------------------------------------------------------- in thousands of dollars Unsecured convertible loan notes issued in connection with acquisition of foreign subsidiary; non interest bearing; due November 1997 $8,188 $ 7,900 6% loan notes issued in connection with acquisition of foreign subsidiary; due October 1997 780 1,464 Loan note issued in connection with acquisition of foreign subsidiary; non-interest bearing; due January 1997 57 526 Mortgage payable, secured by building 277 277 Capital leases (See Note 6) 204 117 -------------------- 9,506 10,284 Less current installments (9,130) (872) -------------------- $ 376 $ 9,412 ==================== The convertible loan notes are convertible into Crawford Class A Common Stock based on certain factors, including the market price of the stock and currency exchange (approximately 810,000 and 775,000 shares based on the market price and currency exchange at December 31, 1996 and 1995, respectively). The Company maintains credit lines with banks in order to meet seasonal working capital requirements or other financing needs that may arise. Short-term borrowings totaled $8.4 million and $10.2 million at December 31, 1996 and 1995, respectively. The weighted average interest rate on short-term borrowings during 1996 and 1995 was 5.6% and 6.9%, respectively. 10. COMMON STOCK The Company has two classes of Common Stock outstanding, Class A Common Stock and Class B Common Stock. These two classes of stock have essentially identical rights, except that shares of Class A Common Stock generally do not have any voting rights. Under the Company's Articles of Incorporation, amended as of July 24, 1990, the Board of Directors may pay higher (but not lower) cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock. On February 4, 1997, the Board of Directors declared a three-for-two stock split on both the Class A Common Stock and Class B Common Stock. The split is to be effected in the form of a 50% stock dividend on the outstanding shares of each Class, payable on March 25, 1997 to stockholders of record on March 11, 1997. Had this action occurred on December 31, 1996, it would have resulted in the issuance of 8,130,798 shares of Class A Common Stock and 8,572,973 shares of Class B CommonStock, and the transfer of the par value of the additional shares ($8,130,798 for Class A shares and $8,572,973 for Class B shares) from retained earnings to common stock. All share and per share amounts in the accompanying financial statements and related notes have been restated to give retroactive effect to this stock split. - 35 - 19 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31,1996, 1995 and 1994 Stock Compensation Plans At December 31, 1996, the Company had four stock-based compensation plans which are described below. The Company applies APB Opinion 25 and related Interpretations in accounting for its plans. Accordingly, no compensation cost has been recognized for its fixed stock option plans and its employee stock purchase plan. Had compensation cost for these stock-based compensation plans been determined based on the fair value at the grant dates for awards under those plans consistent with Financial Accounting Standards No. 123, "Accounting for Stock-Based Compensation," the Company's net income and earnings per share would have been reduced to the pro forma amounts indicated below: 1996 1995 - --------------------------------------------------------------------- (in thousands of dollars, except per share data) Net Income As Reported $42,810 $36,020 Pro Forma 42,209 35,869 Earnings Per Share As Reported $0.84 $0.69 Pro Forma 0.83 0.69 Employee Stock Purchase Plan Under the 1996 Employee Stock Purchase Plan, the Company is authorized to issue up to 1,500,000 shares of its Class A Common Stock to its full time employees, nearly all of whom are eligible to participate. Under the terms of the Plan, employees can choose each year to have up to $21,000 of their annual earnings withheld to purchase the Company's Class A Common Stock. The purchase price of the stock is 85% of the lesser of the closing price for a share of stock on the first day of the purchase period or the last day of the purchase period. The fair value of each employee purchase right was estimated using the Black-Scholes option pricing model with the following assumptions: dividend yield of 2.6%; expected life of one year; expected volatility of 20%; and risk-free interest rate of 5.0%. The weighted-average fair value of the purchase rights granted in 1996 was $5. Fixed Stock Option Plans The Company has three fixed Employee Stock Option Plans. Under these plans which were established in 1990, 1987, and 1981, the Company may grant options for up to 2,857,500 shares, 675,000 shares, and 450,000 shares, respectively, of common stock to key employees. The exercise price of each option equals the market price of the Company's stock on the date of grant and an option's maximum term is 10 years. Options are granted throughout the year under the 1990 Plan and become exercisable according to provisions outlined in the Plan's terms and conditions. The 1990 Plan includes options granted as incentive stock options (ISO) and non-incentive stock options (Non-ISO). During 1996, 1,095,000 Non-ISOs were granted to certain key executives. These options vest in full if the Company's stock price closes above $17.73 for ten consecutive trading days and expire in seven years. As of December 31, 1996, all options under the 1987 and 1981 Plans have been granted. Options granted prior to the July 24, 1990 amendment to the Articles of Incorporation are exercisable for one share of Class A Common Stock and one share of Class B Common Stock. Options granted after July 24, 1990 are exercisable for one share of Class A Common Stock. The fair value of each option granted in 1996 and 1995 under the 1990 Plan is estimated on the date of grant using the Black-Scholes option pricing model with the following weighted-average assumptions: dividend yield of 2.6% for both years; expected volatility of 20% for both years; risk-free interest rates of 5.6% (ISO) and 5.4% (Non-ISO) in 1996, and 7.6% (ISO) in 1995; and expected option lives of 8.3 years (ISO) and 6.5 years (Non-ISO) in 1996, and 8.3 years (ISO) in 1995. A summary of the status of the Company's fixed stock option plans as of December 31, 1996, 1995, and 1994, and changes during the years ending on those dates is as follows (in thousands of shares): - - 36 - - 20 Notes to Consolidated Financial Statements December 31,1996, 1995 and 1994 1996 1995 1994 - ------------------------------------------------------------------------------------------------------------------------- Weighted- Weighted- Weighted- Shares Average Shares Average Shares Average Exercise Price Exercise Price Exercise Price ------------------------- -------------------------- --------------------------- Class A Common Stock (Non-voting) Options Outstanding, beginning of year 1,592 $11 1,536 $11 1,393 $12 Options granted 1,489 12 346 10 366 11 Options exercised (275) 9 (91) 6 (69) 6 Options forfeited (216) 11 (199) 12 (154) 14 ----- ----- ----- Outstanding, end of year 2,590 12 1,592 11 1,536 12 ===== ===== ===== Exercisable, end of year 560 647 709 ===== ===== ===== Weighted-average fair value of options granted during the year Incentive stock options $ 3 $ 3 -- Nonincentive stock options 3 -- -- Class B Common Stock (Voting) Options Outstanding, beginning of year 344 $ 9 451 $ 8 538 $ 8 Options granted - - - - - - Options exercised (206) 9 (80) 6 (65) 6 Options forfeited (6) 10 (27) 9 (22) 10 ----- ----- ----- Outstanding, end of year 132 9 344 9 451 8 ===== ===== ===== Exercisable, end of year 132 344 416 ===== ===== ===== The following table summarizes information about fixed stock options outstanding at December 31, 1996: Options Outstanding Options Exercisable - ------------------------------------------------------------------------------------------------------- Range of Number Weighted- Weighted- Number Weighted- Exercise Outstanding Average Average Exercisable Average Prices at 12/31/96 Remaining Exercise at 12/31/96 Exercise Contractual Life Price Price - ------------ -------------------------------------------------- ------------------------------ Class A Common Stock (Non-voting) Options $ 4 to 8 49 2.1 years $ 6 48 $ 6 9 to 12 1,230 7.4 11 392 11 13 to 17 1,311 6.6 13 120 14 ------ ---- $ 4 to 17 2,590 6.9 12 560 11 ====== ==== Class B Common Stock (Voting) Options $ 4 to 8 43 1.8 years $ 5 43 $ 5 9 to 11 89 3.1 10 89 10 ---- ---- $ 4 to 11 132 2.7 9 132 9 ==== ==== - 37 - 21 REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS To the Stockholders of Crawford & Company: [ARTHUR ANDERSON LOGO] We have audited the consolidated balance sheets of CRAWFORD & COMPANY (a Georgia corporation) and subsidiaries as of December 31, 1996 and 1995 and the related consolidated statements of income, shareholders' investment, and cash flows for each of the three years in the period ended December 31, 1996. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits. We did not audit the 1994 financial statements of certain foreign operations, which statements reflect approximately 4% of consolidated revenues in 1994. Those statements were audited by other auditors whose report has been furnished to us, and our opinion, in so far as it relates to the amounts included for those entities, is based solely on the report of other auditors. We conducted our audits in accordance with generally accepted auditing standards. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position of Crawford & Company and subsidiaries as of December 31, 1996 and 1995 and the results of their operations and their cash flows for each of the three years in the period ended December 31, 1996 in conformity with generally accepted accounting principles. ARTHUR ANDERSEN LLP Atlanta, Georgia /S/ ARTHUR ANDERSON LLP January 28, 1997 - - 38 - - 22 SELECTED FINANCIAL DATA Crawford & Company For the years ended December 31, 1996, 1995, 1994, 1993 and 1992 IN THOUSANDS OF $ EXCEPT 1996 1995 1994 1993 1992 SHARE AND PER - -------------------------------------------------------------------------------------------------------------- SHARE DATA Revenues $ 633,625 $ 607,577 $ 587,781 $ 576,298 $ 597,745 Income Before Accounting Changes 42,810 36,020 40,601 38,050 40,417 Income Per Share Before Accounting Changes 0.84 0.69 0.76 0.71 0.75 Total Assets 378,085 366,983 356,381 326,263 316,889 Long-Term Debt 376 9,412 9,962 734 1,806 Cash Dividends Per Share: Class A Common Stock 0.40 0.39 0.37 0.35 0.31 Class B Common Stock 0.39 0.36 0.33 0.29 0.27 Weighted Average Shares Outstanding 51,032,111 52,277,138 53,585,244 53,976,672 53,753,102 - 39 - Note: All shares and per share amounts have been restated to reflect the three-for-two stock split in 1997 (See Note 10). Effective January 1, 1993, the Company adopted new accounting standards for postretirement benefits other than pensions, other postemployment benefits, and income taxes, by reflecting the cumulative effects of the changes in income upon adoption. 23 QUARTERLY FINANCIAL DATA Crawford & Company Quarterly Financial Data (Unaudited), Dividend Information and Common Stock Quotations IN THOUSANDS 1996 1995 1994 OF $ EXCEPT - ----------------------------------------------------------------------------------------- PER SHARE DATA First Quarter: Revenues $ 161,563 $ 148,649 $ 148,792 Income before income taxes 17,478 15,884 16,892 Net income 10,431 9,478 10,087 Net income per share 0.20 0.18 0.19 Cash dividends per share: Class A Common Stock 0.1000 0.0967 0.0933 Class B Common Stock 0.0967 0.0900 0.0833 Common stock quotations: Class A - High 11.09 10.50 11.83 Class A - Low 9.67 9.67 10.50 Class B - High 11.42 10.67 11.17 Class B - Low 10.00 9.75 10.09 Second Quarter: Revenues $ 157,629 $ 150,863 $ 147,824 Income before income taxes 17,144 11,026 17,478 Net income 10,228 6,580 10,433 Net income per share 0.20 0.13 0.19 Cash dividends per share: Class A Common Stock 0.1000 0.0967 0.0933 Class B Common Stock 0.0967 0.0900 0.0833 Common stock quotations: Class A - High 11.42 11.67 11.42 Class A - Low 10.17 10.33 10.42 Class B - High 11.59 11.83 11.17 Class B - Low 10.33 10.50 9.92 - - 40 - - The quotations listed in this table set forth the high and low closing prices per share of Crawford & Company Class A Common Stock and Class B Common Stock, respectively, as reported on the NYSE Composite Tape. All per share amounts and common stock quotations have been restated to reflect the three-for-two stock split in 1997 (See Note 10). 24 QUARTERLY FINANCIAL DATA Crawford & Company IN THOUSANDS 1996 1995 1994 OF $ EXCEPT - ------------------------------------------------------------------------------------------ PER SHARE DATA Third Quarter: Revenues $154,897 $150,954 $149,051 Income before income taxes 18,189 15,806 18,806 Net income 10,855 9,431 10,776 Net income per share 0.22 0.18 0.20 Cash dividends per share: Class A Common Stock 0.1000 0.0967 0.0933 Class B Common Stock 0.0967 0.0900 0.0833 Common stock quotations: Class A - High 14.09 11.50 11.17 Class A - Low 11.00 9.83 10.33 Class B - High 14.09 11.75 10.92 Class B - Low 11.00 9.92 10.33 Fourth Quarter: Revenues $159,536 $157,111 $142,114 Income before income taxes 19,159 17,664 14,875 Net income 11,296 10,531 9,305 Net income per share 0.22 0.20 0.18 Cash dividends per share: Class A Common Stock 0.1000 0.0967 0.0933 Class B Common Stock 0.0967 0.0900 0.0833 Common stock quotations: Class A - High 14.50 10.75 10.50 Class A - Low 13.09 10.17 9.67 Class B - High 15.83 11.09 10.67 Class B - Low 13.17 10.17 9.67 - 41 - The approximate number of record holders of the Company's stock as of February 3, 1997: Class A -- 1,453 and Class B -- 1,121.