SCHEDULE 14A INFORMATION
                Proxy Statement Pursuant to Section 14(a) of the
                         Securities Exchange Act of 1934

Filed by the Registrant [X]
Filed by a Party other than the Registrant [ ]

Check the appropriate box:

[X]  Preliminary Proxy Statement            [ ] Confidential, For Use of the
                                                Commission Only (as permitted
[ ]  Definitive Proxy Statement                 by Rule 14a-6(e)(2))
[ ]  Definitive Additional Materials
[ ]  Soliciting Material Pursuant to Rule 14a-11(c) or Rule 14a-12


                             RURAL/METRO CORPORATION
                (Name of Registrant as Specified In Its Charter)


    (Name of Person(s) Filing Proxy Statement, if Other Than the Registrant)

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[X]  No fee required.
[ ]  Fee computed on table below per Exchange Act Rules 14a-6(i)(1) and 0-11.

(1)  Title of each class of securities to which transaction applies:
________________________________________________________________________________

(2)  Aggregate number of securities to which transaction applies:
________________________________________________________________________________

(3)  Per unit price or other underlying value of transaction  computed  pursuant
     to Exchange  Act Rule 0-11 (set forth the amount on which the filing fee is
     calculated and state how it was determined):
________________________________________________________________________________
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________________________________________________________________________________
(5)  Total fee paid:
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[ ] Fee paid previously with preliminary materials:

[ ]  Check box if any part of the fee is offset as provided by Exchange Act Rule
     0-11(a)(2)  and identify the filing for which the  offsetting  fee was paid
     previously.  Identify the previous filing by registration statement number,
     or the form or schedule and the date of its filing.

(1)  Amount previously paid:
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(2)  Form, Schedule or Registration Statement No.:
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(4)  Date Filed:
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PRELIMINARY PROXY MATERIAL

                             RURAL/METRO CORPORATION
                           8401 E. INDIAN SCHOOL ROAD
                            SCOTTSDALE, ARIZONA 85251

                    NOTICE OF ANNUAL MEETING OF STOCKHOLDERS
                           TO BE HELD ON MARCH 3, 2003

To Our Stockholders:

     The Annual Meeting of Stockholders of RURAL/METRO  CORPORATION,  a Delaware
corporation  ("we" or the  "Company"),  will be held at the Company's  corporate
headquarters at 8401 East Indian School Road,  Scottsdale,  Arizona,  on Monday,
March 3, 2003, at 3:00 p.m., Phoenix, Arizona time, for the following purposes:

     1.   To elect  two (2)  directors  to serve for  three-year  terms or until
          their successors are elected;

     2.   To  consider  and act upon a  proposal  to amend  our  certificate  of
          incorporation  to  increase  the  authorized  number  of shares of our
          common stock from 23,000,000 to 29,000,000;

     3.   To  consider  and act upon a  proposal  to amend  our  Employee  Stock
          Purchase  Plan to  increase  the number of shares of our common  stock
          that may be purchased  pursuant to the plan from  2,150,000  shares to
          3,950,000 shares; and

     4.   To  transact  such other  business  as may  properly  come  before the
          meeting or adjournment(s) thereof.

     The  foregoing  items of  business  are more fully  described  in the proxy
statement  accompanying this notice. Only stockholders of record at the close of
business  on  January  14,  2003 are  entitled  to  notice of and to vote at the
meeting.

     All stockholders are cordially  invited to attend the meeting in person. To
assure your representation at the meeting, however, you are urged to mark, sign,
date,   and  return  the   enclosed   proxy  as  promptly  as  possible  in  the
postage-prepaid  envelope  enclosed  for that  purpose,  or vote  electronically
through the Internet or by telephone. Instructions for voting by the Internet or
the  telephone  are set  forth  on the  enclosed  proxy  card.  Any  stockholder
attending  the  meeting  may vote in  person  even if he or she  previously  has
returned a proxy.

                                        By Order of the Board of Directors


                                        Louis G. Jekel
                                        Secretary

Scottsdale, Arizona
January __, 2003

     IT IS IMPORTANT THAT YOUR STOCKHOLDINGS BE REPRESENTED AT THIS MEETING
      PLEASE COMPLETE, DATE, SIGN AND PROMPTLY MAIL THE ENCLOSED PROXY CARD
    IN THE ACCOMPANYING ENVELOPE, WHICH REQUIRES NO POSTAGE IF MAILED IN THE
  UNITED STATES, OR PROVIDE YOUR PROXY BY USING THE INTERNET OR THE TELEPHONE.

                             RURAL/METRO CORPORATION
                           8401 E. INDIAN SCHOOL ROAD
                            SCOTTSDALE, ARIZONA 85251

                                 PROXY STATEMENT

     This proxy  statement is being  furnished to  stockholders  of  RURAL/METRO
CORPORATION,  a Delaware corporation ("we" or the "Company"), in connection with
the  solicitation  of  proxies by the Board of  Directors  for use at the Annual
Meeting of Stockholders  of the Company to be held on Monday,  March 3, 2003, at
3:00 p.m.,  Phoenix,  Arizona time, and any adjournment or postponement  thereof
(the "Annual  Meeting").  A copy of the Notice of the Meeting  accompanies  this
Proxy Statement.

                            VOTING AND OTHER MATTERS

GENERAL

     The  enclosed  proxy is  solicited on behalf of the Company by our board of
directors for use at the Annual Meeting for the purposes set forth in this proxy
statement and in the accompanying notice of Annual Meeting of Stockholders.  The
meeting will be held at our  corporate  headquarters  at 8401 East Indian School
Road, Scottsdale, Arizona.

     These proxy  solicitation  materials  were first mailed on or about January
20, 2003, to all stockholders entitled to vote at the meeting.

VOTING SECURITIES AND VOTING RIGHTS

     Stockholders  of record at the close of business on January 14,  2003,  are
entitled  to notice of and to vote at the  meeting.  At the close of business on
the record  date,  there were issued and  outstanding  16,150,029  shares of our
common  stock and  211,549  shares of our Series B  Preferred  Stock  ("Series B
Shares").  Each share of common  stock is entitled to one vote upon any proposal
submitted for a vote at the Annual  Meeting.  Each Series B Share is convertible
into 10 shares of our common stock (subject to availability of sufficient common
shares). The holders of the Series B Shares are entitled to a number of votes at
the Annual Meeting equal to the aggregate number of common shares into which the
Series B Shares would be  convertible  at the record date,  or 2,115,490  votes.
Accordingly,  as of the record date the outstanding  common and preferred shares
represent an aggregate of  18,265,519  votes  available to be cast at the Annual
Meeting.

QUORUM

     The  presence,  in person or by proxy,  of the  holders  of shares of stock
having a  majority  of the total  number of the votes  that could be cast by the
holders  of all  outstanding  shares  of stock  entitled  to vote at the  Annual
Meeting  constitutes  a quorum for the  transaction  of  business  at the Annual
Meeting,  except that the proposal to amend our certificate of  incorporation to
increase the authorized number of shares of our common stock will also require a
majority of the total number of shares of common stock outstanding as a separate
class to  constitute  a quorum  with  respect to such  action.  Shares  that are
entitled to vote but that are not voted at the direction of the beneficial owner
(called  "abstentions")  and votes  withheld by brokers or other nominees in the
absence of instructions from beneficial owners (called "broker  non-votes") will
be  counted  for  purposes  of  determining  whether  there is a quorum  for the
transaction of business at the meeting.

VOTE REQUIRED

     ELECTION OF DIRECTORS.  The two nominees for director receiving the highest
number  of  affirmative  votes  duly  cast  will be  elected  as  directors  for
three-year   terms  or  until  their   successors  are  elected  and  qualified.
Accordingly, abstentions and broker non-votes are not counted in determining the
outcome of the election of directors.

                                       1

     AMENDMENT OF CERTIFICATE OF  INCORPORATION  TO INCREASE  AUTHORIZED  COMMON
SHARES. The affirmative vote of 66 2/3% of the outstanding combined voting power
of the common and preferred  shares,  and the affirmative  vote of a majority of
the shares of our outstanding common stock (voting as a separate class), present
in person or  represented by proxy at the Annual Meeting and entitled to vote is
required to amend our  certificate of  incorporation  to increase the authorized
number of shares of our common stock.  Because shares represented by abstentions
and  broker  non-votes  are  considered  outstanding,  as  a  practical  matter,
abstentions and broker non-votes will have the same effect as a vote against the
proposed  amendment.  If the amendment to our  certificate of  incorporation  is
approved,  we will file an amendment with the Secretary of State of the State of
Delaware to our certificate of incorporation that reflects the amendment.

     AMENDMENT  OF EMPLOYEE  STOCK  PURCHASE  PLAN.  The  affirmative  vote of a
majority of the  outstanding  combined  voting power of the common and preferred
shares  present  in person or  represented  by proxy at the Annual  Meeting  and
entitled to vote is required to amend our Employee Stock Purchase Plan, or ESPP,
to increase the number of shares of common stock that may be purchased  pursuant
to  the  plan  from  2,150,000  to  3,950,000  shares.   Shares  represented  by
abstentions  are  considered  present with respect to the proposal and thus will
have the same practical effect as a vote against the proposed  amendment,  while
shares  represented  by  broker  non-votes  are  not  counted  for  purposes  of
determining  whether the proposed  amendment has been approved.  The proposal to
increase the number of shares under our ESPP is conditioned upon the approval of
the proposal to amend our certificate of incorporation.

VOTING; PROXIES

     Votes may be cast by proxy or in person at the Annual  Meeting  and will be
tabulated by the election inspectors  appointed for the Annual Meeting, who also
will determine whether a quorum is present.

     The shares represented by the proxies received, properly marked, dated, and
signed,  or  submitted  via the Internet or by the  telephone  by following  the
instructions  on the proxy  card,  and not  revoted  will be voted at the Annual
Meeting.

     When a proxy is properly  executed and  returned,  the shares it represents
will be  voted  at the  Annual  Meeting  as  directed.  If no  specification  is
indicated,  the shares will be voted (i) "for" the  election of the nominees set
forth in this proxy  statement,  (ii) "for" the amendment to our  certificate of
incorporation  to increase the number of  authorized  shares of our common stock
from  23,000,000  shares to 29,000,000  shares,  (iii) "for" the increase in the
number of shares of common stock that may be purchased pursuant to the ESPP from
2,150,000 to 3,950,000,  and (iv) in accordance with the discretion of the proxy
holders  as to all other  matters  that may  properly  come  before  the  Annual
Meeting.

REVOCABILITY OF PROXIES

     Any person  giving a proxy may revoke the proxy at any time  before its use
by  delivering  to our  executive  offices,  to the  attention of our  corporate
secretary prior to the vote at the Annual Meeting,  written notice of revocation
or a duly executed proxy bearing a later date (including a proxy by telephone or
over the Internet); or by attending the Annual Meeting and voting in person.

SOLICITATION

     We will pay the costs of this solicitation.  In addition,  we may reimburse
brokerage firms and other persons  representing  beneficial owners of shares for
expenses  incurred in forwarding  solicitation  materials to beneficial  owners.
Certain of our directors and officers also may solicit proxies  personally or by
mail, telephone or e-mail without additional compensation.  In addition, we have
retained Morrow & Co., a proxy  solicitation firm, to assist in the solicitation
of proxies.  Morrow & Co. may  solicit  proxies by mail,  telephone,  e-mail and
personal  solicitation,  and will  request  brokerage  houses and other  persons
representing beneficial owners of shares to forward proxy soliciting material to
the beneficial owners of such shares.  For these services,  we will pay Morrow &
Co. a fee  estimated not to exceed  $12,500,  plus  reimbursement  of reasonable
out-of-pocket expenses.

ANNUAL REPORT AND OTHER MATTERS

     The 2002 Annual Report to  Stockholders,  which was mailed to  stockholders
with or preceding this proxy statement, contains financial and other information
about our activities,  but is not incorporated  into this proxy statement and is
not to be considered a part of these proxy soliciting materials. The information
contained  in the  "Report  of  the  Compensation  Committee  of  the  Board  of
Directors,"  "Report  of the Audit  Committee  of the Board of  Directors,"  and

                                       2

"Company  Performance  Graph"  below  shall  not  be  deemed  "filed"  with  the
Securities and Exchange  Commission or subject to  Regulations  14A or 14C or to
the liabilities of Section 18 of the Securities  Exchange Act of 1934, and shall
not be  deemed  to be  incorporated  by  reference  into any  filing  under  the
Securities Act of 1933 or the Securities Act of 1934.

     WE WILL PROVIDE UPON WRITTEN REQUEST, WITHOUT CHARGE TO EACH STOCKHOLDER OF
RECORD AS OF THE  RECORD  DATE,  A COPY OF OUR ANNUAL  REPORT ON FORM  10-K,  AS
AMENDED,  FOR THE YEAR ENDED  JUNE 30,  2002 AS FILED  WITH THE  SECURITIES  AND
EXCHANGE  COMMISSION.  ANY EXHIBITS LISTED IN THE FORM 10-K REPORT,  AS AMENDED,
ALSO WILL BE FURNISHED UPON WRITTEN  REQUEST AT THE ACTUAL  EXPENSES WE INCUR IN
FURNISHING SUCH EXHIBITS.  ANY SUCH REQUESTS SHOULD BE DIRECTED TO OUR CORPORATE
SECRETARY AT OUR EXECUTIVE OFFICES SET FORTH IN THIS PROXY STATEMENT.

                                       3

      SECURITY OWNERSHIP OF PRINCIPAL STOCKHOLDERS, DIRECTORS AND OFFICERS

     The  following  table  sets  forth  certain  information  with  respect  to
beneficial  ownership  of our  common  stock  on  December  3,  2002 by (i) each
director;  (ii) the  executive  officers  set forth in the Summary  Compensation
Table under the section below entitled  "Executive  Compensation;"  (iii) all of
our directors and executive  officers as a group;  and (iv) each person known by
us to be the beneficial owner of more than 5% of our common stock.

                                                 AMOUNT
                                              BENEFICIALLY
                                                 OWNED
NAME OF BENEFICIAL OWNER                        (1)(2)(3)       PERCENT (2)
- ------------------------                        ---------       -----------
Jack E. Brucker                                 381,000 (4)         2.3%
John S. Banas, III                              268,647 (4)         1.6%
Mary Anne Carpenter                              25,000 (4)           *
Cor J. Clement, Sr.                              43,250 (4)           *
Randall L. Harmsen                              151,720 (4)           *
Louis G. Jekel                                  137,213 (5)           *
Barry D. Landon                                 120,767 (4)           *
Dr. Michel Sucher                                58,546 (4)           *
William C. Turner                                40,500 (4)           *
Henry G. Walker                                  27,500 (4)           *
Louis A. Witzeman                               157,356 (6)         1.0%
Executive officers and directors
  as a group (10 persons)                     1,352,953             7.9%

5% STOCKHOLDERS:
Banque Carnegie Luxembourg S.A. (7)           2,409,950            14.9%
5, Place de la Gare
L-1616 Luxembourg
Grand-Duchy of Luxembourg

*    Less than 1%

- ----------
(1)  Except  as  indicated,   and  subject  to  community   property  laws  when
     applicable,  the  persons  named in the table  above  have sole  voting and
     investment  power  with  respect  to all  shares of common  stock  shown as
     beneficially owned by them.
(2)  The percentages shown are calculated based upon 16,150,029 shares of common
     stock  outstanding  on December 3, 2002. The number and  percentages  shown
     include the shares of common  stock  actually  owned as of December 3, 2002
     and the shares of common  stock that the  identified  person or group had a
     right to acquire within 60 days after December 3, 2002. In calculating  the
     percentage  ownership,  shares that the identified  person or group had the
     right to  acquire  within 60 days after  December  3, 2002 are deemed to be
     outstanding  for the  purposes of  computing  the  percentage  of shares of
     common  stock  owned by such  person  or  group,  but are not  deemed to be
     outstanding for the purpose of computing the percentage of shares of common
     stock owned by any other stockholder.
(3)  Excludes the following fully vested shares of common stock held by the ESOP
     for the benefit of the following  individuals:  2,303 shares for Mr. Landon
     and 1,097 shares for Dr. Sucher.  These persons have sole voting power with
     respect to the shares held in their account by the Employee Stock Ownership
     Plan.
(4)  Includes  shares of common stock  issuable  upon  exercise of stock options
     with respect to the following  persons:  Mr. Brucker,  356,000 shares;  Mr.
     Banas,  254,168 shares; Ms. Carpenter,  25,000 shares; Mr. Clement,  31,250
     shares; Mr. Harmsen, 83,334 shares; Mr. Landon, 120,767 shares; Dr. Sucher,
     24,461 shares; Mr. Turner, 32,500 shares; and Mr. Walker, 27,500 shares.
(5)  Includes  85,963  shares of common  stock,  of which 74,299 are held by the
     Louis G. Jekel Trust dated July 25, 1996.  Also  includes  51,250 shares of
     common stock issuable upon exercise of stock options.

                                       4

(6)  Includes  106,106  shares,  of which  36,062  shares  are held by the Louis
     Witzeman, Jr. Family Investments Limited Partnership, and 70,044 shares are
     held by the Witzeman  Family Trust.  Also includes  51,250 shares of common
     stock issuable upon exercise of stock options.
(7)  Information is based solely on a Schedule 13G, filed December 3, 2002, that
     was filed  jointly by Banque  Carnegie  Luxembourg  S.A.,  Carnegie  Global
     Healthcare  Fund Management  Company S.A.,  Carnegie Bank A/S, D Carnegie &
     Co. AB and  Carnegie  Kapitalforvaltning  AB,  reporting  their  beneficial
     ownership as a group.

                           PROPOSAL TO ELECT DIRECTORS

NOMINEES

     Our  certificate  of  incorporation  provides  that the number of directors
shall be fixed  from time to time by  resolution  of the Board of  Directors  or
stockholders.  Presently,  the  number  of  directors  is fixed at seven  and is
divided into three  classes,  with one class standing for election each year for
three-year  terms and until  successors  of such  class  have been  elected  and
qualified.

     As of the record date,  the Board of Directors  consisted of the  following
persons:

     NAME                     CLASS        YEAR IN WHICH TERM WILL EXPIRE
     ----                     -----        ------------------------------

Jack E. Brucker                I                       2004
Mary Anne Carpenter            I                       2004
Louis A. Witzeman              I                       2004
Louis G. Jekel                 II                      2002
William C. Turner              II                      2002
Cor J. Clement, Sr.            III                     2003
Henry G. Walker                III                     2003

     The Board of Directors has  nominated  Louis G. Jekel and William C. Turner
for  re-election  as Class II  directors  for  three-year  terms or until  their
respective successors are elected and qualified.

     Unless  otherwise  instructed,  the proxy  holders  will  vote the  proxies
received by them for each of the nominees named above.  In the event that any of
the  nominees  is unable or  declines  to serve as a director at the time of the
Annual Meeting,  the proxies will be voted for a nominee,  if any, designated by
the current Board of Directors to fill the vacancy.  It is not expected that any
of the nominees will be unable or will decline to serve as a director.

     The Board of Directors  recommends  a vote "FOR" the nominees  named above.
The two nominees for director  receiving the highest number of affirmative votes
duly cast will be  elected  as  directors  for  three-year  terms.  Accordingly,
abstentions  and broker  non-votes are not counted in determining the outcome of
the election of directors.

                                       5

     The  following  table sets forth  information  regarding  our directors and
executive officers, including certain biographical information.

      NAME             AGE              POSITIONS WITH THE COMPANY
      ----             ---              --------------------------

Cor J. Clement, Sr.    54    Chairman of the Board and Director (3)

Jack E. Brucker        50    President, Chief Executive Officer and Director

John S. Banas III      40    Senior Vice President and General Counsel

Barry D. Landon        55    President of Southwest Ambulance and Senior Vice
                             President of National Billing and Collections

Randall L. Harmsen     51    Vice President of Finance, Chief Accounting Officer

Mary Anne Carpenter    57    Director (1) (2) (4)

Louis G. Jekel         61    Vice Chairman of the Board, Secretary and Director

William C. Turner      73    Director (1) (2) (3) (4)

Henry G. Walker        55    Director (1) (2) (3) (4)

Louis A. Witzeman      77    Director

(1)  Member of the Compensation Committee.

(2)  Member of the Corporate Governance Committee.

(3)  Member of the Executive Committee.

(4)  Member of the Audit Committee.

     COR J. CLEMENT,  SR. has served as Chairman of our Board of Directors since
August  1998 and as a member of our  Board of  Directors  since  May  1992.  Mr.
Clement  served as Vice  Chairman of the Board of Directors  from August 1994 to
August 1998. Mr. Clement served as the President and Chief Executive  Officer of
NVD, an  international  provider  of security  and  industrial  fire  protection
services  headquartered  in  the  Netherlands,  from  February  1980  until  his
retirement in January 1997.

     JACK E. BRUCKER has served as our President and Chief Executive Officer and
has been a member of our Board of Directors  since  February  2000.  Mr. Brucker
served as our Senior Vice  President and Chief  Operating  Officer from December
1997 until February 2000. Mr. Brucker founded and served as President of Pacific
Holdings,  a strategic  consulting firm, from July 1989 until December 1997. Mr.
Brucker served as President of Pacific  Precision  Metals,  a consumer  products
company, from September 1987 until June 1989.

     JOHN S. BANAS III has  served as our  Senior  Vice  President  and  General
Counsel since April 2000. Mr. Banas served as our General Counsel from September
1999 through April 2000.  Mr. Banas served as General  Counsel at SpinCycle Inc.
in Scottsdale,  Arizona from 1998 to September  1999.  From 1995 to 1998, he was
Senior Corporate Counsel to Lam Research Corporation in Fremont, California; and
from 1992 to 1995 served as corporate, real estate, and environmental counsel at
the law firm of Wilson, Sonsini, Goodrich & Rosati in Palo Alto, California. Mr.
Banas served as litigation  counsel from 1989 to 1992 at the law firm of Thelen,
Marrin,  Johnson  &  Bridges  (now  Thelen,  Reid &  Priest)  in San  Francisco,
California.

     BARRY D. LANDON has served as Senior Vice President of National Billing and
Collections  since  May  2002,  and  Vice  President  of  National  Billing  and
Collections  from May 2000 to May  2002.  Mr.  Landon  also  has  served  as the
President of Southwest  Ambulance  since  November  1999.  Mr.  Landon served as
Director of National  Billing from February  1998 to May 2000.  Prior to joining
the Company,  Mr. Landon served as President and Chief  Financial  Officer of SW

                                       6

General, Inc., d/b/a Southwest Ambulance,  from June 1977 through February 1998,
which was acquired by the Company on June 30, 1997.

     RANDALL L.  HARMSEN  has  served as Vice  President  of  Finance  and Chief
Accounting  Officer since July 2000.  Mr.  Harmsen  served as Vice  President of
Network  Management and Chief Financial Officer for United Healthcare of Arizona
Inc. in Phoenix,  Arizona,  from 1997 until the time he joined our Company. From
1994 to 1997,  he was Vice  President  of Finance  for  Carondelet  Health  Care
Corporation in Tucson,  Arizona.  From 1989 to 1994, Mr. Harmsen served as Chief
Financial  Officer for  Presbyterian  Healthcare  Services in  Albuquerque,  New
Mexico;  and from 1977 to 1989,  he was Chief  Financial  Officer for St. Luke's
Hospital in Davenport, Iowa.

     MARY  ANNE  CARPENTER  has been a member of our  Board of  Directors  since
January 1998.  Ms.  Carpenter  served as Executive  Vice President and Executive
Committee  member of First Health Group Corp., a publicly  traded managed health
care company,  from January 1993 until her retirement in May 2001.  From October
1991 until January 1993, Ms. Carpenter served as Senior Vice President, and from
July 1986 through  October 1991,  as Vice  President of First Health Group Corp.
Ms.  Carpenter  has served on panels for  several  other  national  health  care
organizations.

     LOUIS G. JEKEL has served as our  Secretary and as a member of our Board of
Directors since 1968 and as Vice Chairman of our Board of Directors since August
1998.  Mr.  Jekel is a partner  in the law firm of Jekel &  Howard,  Scottsdale,
Arizona.

     WILLIAM  C.  TURNER  has been a member  of our  Board  of  Directors  since
November 1993. Mr. Turner is currently  Chairman and Chief Executive  Officer of
Argyle Atlantic  Corporation,  an international  merchant banking and management
consulting  firm;  a trustee  of the United  States  Council  for  International
Business;  a  trustee  and past  Chairman  of the  American  Graduate  School of
International Management  (Thunderbird);  and a Board member and former Chairman
of the Board of Directors of Mercy Ships International, Incorporated. Mr. Turner
is also a former United States  Ambassador and permanent  representative  to the
Organisation for Economic Co-operation and Development.

     HENRY G. WALKER has been a member of our Board of Directors since September
1997.  Since April 1997, he has served as President and Chief Executive  Officer
of the Sisters of Providence  Health System,  comprised of hospitals,  long-term
care facilities,  physician practices,  managed care plans, and other health and
social  services.  From 1996 to March 1997,  Mr.  Walker served as President and
Chief Executive Officer of Health Partners of Arizona, a state-wide managed care
company.  From 1992 to 1996, he served as President and Chief Executive  Officer
of Health Partners of Southern Arizona, a healthcare delivery system. Mr. Walker
is a member of the National  Advisory Council of the Healthcare  Forum, and also
serves as a director of Consolidated  Catholic  Healthcare a private  non-profit
company.

     LOUIS A. WITZEMAN is the founder of our Company. Mr. Witzeman has served as
a member  of our  Board of  Directors  since our  formation  in 1948,  currently
serving as  Chairman of the Board  Emeritus.  Mr.  Witzeman  served as our Chief
Executive  Officer and  Chairman of the Board of  Directors  from 1948 until his
retirement in 1980.

     Directors  hold  office  until  their  successors  have  been  elected  and
qualified.  All officers serve at the pleasure of the Board of Directors.  There
are no family relationships among any of our directors or officers.

MEETINGS AND COMMITTEES OF THE BOARD OF DIRECTORS

     Our bylaws  authorize  the Board of Directors to appoint  among its members
one or more committees composed of one or more directors. The Board of Directors
has appointed the following standing  committees:  a Compensation  Committee;  a
Corporate Governance Committee; an Executive Committee;  and an Audit Committee.
Membership in the committees is indicated in the table above.

     THE COMPENSATION COMMITTEE.  The Compensation Committee reviews and acts on
matters  relating  to  compensation   levels  and  benefit  plans  for  our  key
executives.  The Compensation Committee also reviews the succession planning for
key executive personnel, monitors employee relations issues, and oversees senior
management  structure.  The Committee  held two meetings  during the fiscal year
ended June 30, 2002.

     CORPORATE GOVERNANCE COMMITTEE.  The Corporate Governance Committee reviews
credentials  of  existing  and  prospective  directors  and  selects  classes of
directors.   The  Committee  will  also  consider  individuals   recommended  by
stockholders  for  Board  membership.  For  information  concerning  stockholder
nominations of candidates  for election as directors,  see "Deadline for Receipt

                                       7

of  Stockholder  Proposals;   Discretionary  Authority,"  below.  The  Corporate
Governance  Committee is also responsible for developing and recommending to the
Board of Directors corporate governance guidelines applicable to our Company and
periodically  reviewing such  guidelines and  recommending  any changes to those
guidelines to the Board of Directors.  The Corporate  Governance  Committee held
two meetings during the fiscal year ended June 30, 2002.

     EXECUTIVE  COMMITTEE.  The Executive  Committee  acts as a liaison  between
management and the Board of Directors.  At times the Board of Directors empowers
the  Executive  Committee  to take  certain  actions  on  behalf of the Board of
Directors between regularly scheduled meetings.  The Executive Committee did not
meet during the fiscal year ended June 30, 2002.

     AUDIT  COMMITTEE.  The Audit  Committee  reviews  our annual and  quarterly
financial statements and related SEC filings,  significant accounting issues and
the scope of the audit with our  independent  accountants,  and is  available to
discuss other audit related  matters with our independent  accountants  that may
arise during the year. The Audit  Committee  held 12 meetings  during the fiscal
year ended June 30, 2002.

     Our Board of  Directors  held a total of eight  meetings  during the fiscal
year ended June 30, 2002. All of the members of the Board of Directors, with the
exception of Ms.  Carpenter,  attended at least 75% of the  aggregate of (i) the
total number of meetings of the Board of Directors, and (ii) the total number of
meetings  held by all  committees  of the  Board on which  such  director  was a
member.

DIRECTOR COMPENSATION AND OTHER INFORMATION

     Officers  who  serve  on the  Board  of  Directors  receive  no  additional
compensation.  We paid a  director's  fee in  fiscal  2002 to Mr.  Clement,  our
Chairman of the Board of Directors,  of $45,000 plus  reimbursement for expenses
for each Board or committee meeting he attended.  We pay all other  non-employee
Board  members,  with the  exception  of Mr.  Witzeman,  an annual  retainer  of
$15,000.  Non-employee directors,  with the exception of Mr. Jekel, also receive
$1,000 for each Board meeting attended, $500 for each Board meeting participated
in telephonically,  $500 for each committee meeting attended,  and $250 for each
committee meeting participated in telephonically. We also pay $2,500 annually to
any  non-employee  chairman of each of the committees of the Board of Directors.
Under the terms of our 1992 Stock Option Plan,  which expired in November  2002,
non-employee directors received (i) stock options to purchase 10,000 shares upon
their first  election to the Board of  Directors  and options to purchase  2,500
shares at the  meeting  of the Board of  Directors  held  immediately  after the
annual meeting of  stockholders  (except that the Chairman of the Board receives
stock options to acquire  5,000  shares),  and (ii) each year each  non-employee
Board member received stock options to acquire a number of shares equal to 1,000
shares for each  $0.05  increase  in our  earnings  per share over the  previous
fiscal  year,  subject  to a maximum of 5,000  shares of stock per  non-employee
Board member.  Messrs.  Jekel and Witzeman  receive  compensation for consulting
services,  which  includes  serving  on the  Board of  Directors.  See  "Certain
Relationships and Related  Transactions" and "Compensation  Committee Interlocks
and  Insider  Participation."  In  fiscal  2002,  we  granted  to the  following
individuals  options  to  purchase  the  following  shares  of  common  stock as
consideration to serve as a director: 5,000 to Mr. Clement, and 2,500 to each of
Messrs. Jekel, Turner, Walker,  Witzeman, and Ms. Carpenter. The options have an
exercise  price of $0.44 per share.  In addition,  in October  2002,  we granted
options  to  purchase  5,000  shares  of common  stock to each of the  following
non-employee  Board members in  connection  with our earnings per share over the
previous fiscal year: Messrs. Clement, Jekel, Turner, Walker,  Witzeman, and Ms.
Carpenter. The options have an exercise price of $2.24 per share.

REPORT OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS

     The Audit  Committee,  which consists of Messrs.  Turner and Walker and Ms.
Carpenter,  adopted a charter on June 13,  2000. A copy of such charter has been
previously  included  with our proxy  statement  for the 2001 Annual  Meeting of
Stockholders. Each member of the Audit Committee is "independent," as defined by
the listing rules of the Nasdaq Stock Market.  The Audit  Committee has reviewed
and discussed with management the audited financial statements for June 30, 2002
and  discussed  with our  independent  accountants  the  matters  required to be
discussed  by SAS 61  (Codification  of  Statements  on Auditing  Standards,  AU
ss.380). The Audit Committee has received the written disclosures and the letter
from  PricewaterhouseCoopers,  LLP ("PwC")  required by  Independence  Standards
Board Standard No. 1 (Independence  Standards Board Standard No. 1, Independence
Discussions with Audit Committees), and has discussed with PwC its independence.
Based  on the  foregoing,  the  Audit  Committee  recommended  to the  Board  of

                                       8

Directors  that the  Company  include the audited  financial  statements  in its
Annual  Report on Form 10-K,  as  amended,  for fiscal  2002 for filing with the
Securities and Exchange Commission.

     The members of the Audit  Committee are not  professionally  engaged in the
practice of auditing or accounting. Members of the Audit Committee rely, without
independent  verification,  on  the  information  provided  to  them  and on the
representations made by management and the independent accountants. Accordingly,
the  Audit  Committee's  oversight  does not  provide  an  independent  basis to
determine  that  management  has  maintained   procedures   designed  to  assure
compliance  with  accounting  standards  and  applicable  laws and  regulations.
Furthermore,  the Audit Committee's  considerations and discussions  referred to
above do not assure that the audit of the  Company's  financial  statements  has
been carried out in accordance with generally accepted auditing standards,  that
the financial  statements are presented in accordance  with  generally  accepted
accounting principles or that the Company's independent  accountants are in fact
"independent."

                                       Audit Committee of the Board of Directors

                                       Henry G. Walker, Chairman
                                       Mary Anne Carpenter
                                       William C. Turner

                                       9

AUDIT FEES

     The  aggregate  fees  relating  to the fiscal  2002 audit and review of our
quarterly financial  information totaled $517,968,  of which $246,936 was billed
during the fiscal year ended June 30, 2002.

FINANCIAL INFORMATION SYSTEMS DESIGN AND IMPLEMENTATION FEES

     During  fiscal  year 2002,  the  Company  did not  engage  its  independent
accountants to perform financial information systems design and implementation.

ALL OTHER FEES

     During  fiscal year 2002,  all other fees paid to PwC  amounted to $35,650,
which  primarily  related to tax compliance  and the review of other  securities
filings during the year.

     The  Audit  Committee  of the Board of  Directors  considered  whether  the
provision of non-audit  services is consistent with maintaining the accountant's
independence.

                             EXECUTIVE COMPENSATION

SUMMARY OF CASH AND OTHER COMPENSATION

     The following table sets forth the total compensation received for services
rendered to us in all capacities for the fiscal years ended June 30, 2000, 2001,
and 2002 by our Chief  Executive  Officer and our three most highly  compensated
executive  officers  who were in office at June 30,  2002.  The table  also sets
forth this information for one other executive officer who is no longer with our
Company at June 30, 2002, whose aggregate cash compensation exceeded $100,000.

                           SUMMARY COMPENSATION TABLE



                                                                           LONG TERM COMPENSATION
                                                                                    AWARDS
                                                                                  ----------
                                             ANNUAL COMPENSATION                  SECURITIES         ALL OTHER
NAME AND PRINCIPAL                   -----------------------------------          UNDERLYING        COMPENSATION
POSITION AT YEAR-END                 YEAR     SALARY ($)(1)    BONUS ($)          OPTIONS (#)          ($)(2)
- --------------------                 ----     -------------    ---------          -----------          ------
                                                                                      
Jack E. Brucker                      2002       $594,615       $307,000             125,000           $  3,400
Chief Executive Officer              2001       $447,077       $ 43,600             200,000           $  3,200
and President (3)                    2000       $314,246             --              21,000           $  3,200

John S. Banas III                    2002       $267,692       $ 84,000              80,000           $  2,400
Senior Vice President                2001       $207,800       $ 18,020             150,000                 --
and General Counsel                  2000       $126,438             --              17,500                 --

Barry D. Landon                      2002       $209,231       $ 87,500              70,000                 --
Senior Vice President of             2001       $199,039       $ 87,500              30,000                 --
National Billing and Collections     2000       $174,269       $ 45,750              15,000                 --

Randall L. Harmsen                   2002       $200,000       $ 64,750              60,000           $  3,373
Vice President of Finance            2001       $182,577             --              20,000                 --
                                     2000             --             --                  --                 --

Dr. Michel Sucher                    2002                      $210,000 (5)              --                 --
Former Senior Vice President and     2001       $201,923       $ 19,500              75,000           $  3,200
Chief Medical Officer (4)            2000       $184,231             --              12,500           $  3,200


                                       10

- ----------
(1)  Other  annual  compensation  did not exceed the lesser of $50,000 or 10% of
     the total salary and bonus for any of the officers listed.
(2)  Consists of company-matching contributions to our 401(k) plan paid in cash.
(3)  Mr.  Brucker became our President and Chief  Executive  Officer in February
     2000.  From December 1997 until  February  2000,  Mr. Brucker served as our
     Senior Vice President and Chief Operating Officer.
(4)  Dr. Sucher became an executive officer of our Company during February 2000.
     Dr. Sucher's employment with the Company terminated in July 2001.
(5)  Includes $193,846 paid to Dr. Sucher pursuant to his employment agreement.

OPTION GRANTS

     The following  table  represents the options granted to the listed officers
in the last fiscal year and the value of the options.

                        OPTION GRANTS IN LAST FISCAL YEAR



                                                         PERCENT OF
                                   NUMBER OF           TOTAL OPTIONS
                                   SECURITIES            GRANTED TO     EXERCISE OR                   GRANT DATE
                                   UNDERLYING           EMPLOYEES IN    BASE PRICE     EXPIRATION    PRESENT VALUE
                             OPTIONS GRANTED (#)(1)      FISCAL YEAR     ($/SHARE)        DATE          ($)(2)
                             ----------------------      -----------     ---------        ----          ------
                                                                                      
Jack E. Brucker                    125,000 (3)              6.9%           $0.84         7/2/2011      $36,725
John S. Banas III                   80,000                  4.4%           $0.39       12/17/2011      $14,165
Barry D. Landon                     70,000                  3.9%           $0.39       12/17/2011      $12,395
Randall L. Harmsen                  60,000                  3.3%           $0.39       12/17/2011      $10,624
Dr. Michel Sucher (4)                   --                   --               --               --      $    --


- ----------
(1)  Except  as  otherwise  indicated,  all  of  the  options  vest  and  become
     exercisable as follows: one-third at grant date in December 2001, one-third
     in December 2002 and one-third in December 2003.
(2)  The  hypothetical  present  value of the  options  at the date of grant was
     determined using the Black-Scholes  option pricing model. The Black-Scholes
     model  estimates the present value of an option by  considering a number of
     factors,  including the exercise price of the option, the volatility of our
     common stock,  the dividend  rate,  the term of the option,  the time it is
     expected to be outstanding,  and interest rates. The  Black-Scholes  values
     were calculated  using the following  assumptions:  (a) risk-free  interest
     rate of 2.27%;  (b) a dividend yield of 0.00%;  (c) an expected life of the
     option  after  vesting of 2.72  years;  and (d) an expected  volatility  of
     80.33%.
(3)  Mr. Brucker's options vested and became exercisable  immediately upon grant
     in July 2001.
(4)  Dr. Sucher's employment terminated in July 2001.

                                       11

OPTION HOLDINGS

     The following  table  represents  certain  information  with respect to the
options held by the listed officers as of June 30, 2002.

                 AGGREGATED OPTION EXERCISES IN LAST FISCAL YEAR
                       AND FISCAL YEAR-END OPTIONS VALUES



                                                             NUMBER OF SECURITIES
                                                             UNDERLYING UNEXERCISED             VALUE OF UNEXERCISED
                                                                   OPTIONS AT                   IN-THE-MONEY OPTIONS
                      SHARES ACQUIRED                          FISCAL YEAR-END(#)              AT FISCAL YEAR-END (2)
                       ON EXERCISE OF       VALUE         -----------------------------    -----------------------------
                      STOCK OPTIONS(#)   REALIZED (1)     EXERCISABLE     UNEXERCISABLE    EXERCISABLE     UNEXERCISABLE
                      ----------------   ------------     -----------     -------------    -----------     -------------
                                                                                         
Jack E. Brucker                --               --          356,000           50,000         $587,750        $ 80,500
John S. Banas III              --               --          144,167          103,333         $296,868        $277,232
Barry D. Landon                --               --           84,934           59,166         $117,335        $171,365
Randall L. Harmsen             --               --           40,000           40,000         $104,100        $128,800
Dr. Michel Sucher          25,000         $ 32,000               --               --         $     --        $     --


- ----------
(1)  Calculated  based on the market price at exercise  multiplied by the number
     of  options  exercised  less  the  total  exercise  price  of  the  options
     exercised.
(2)  Calculated based on $3.61,  which was the closing sales price of our common
     stock as quoted on the Nasdaq Small Cap Market on June 28, 2002, multiplied
     by the number of applicable  shares  in-the-money  less the total  exercise
     price.

EMPLOYMENT AGREEMENTS

     Effective  July 1, 2001, we entered into an employment  agreement with Jack
E. Brucker,  our President and Chief  Executive  Officer,  for a five-year  term
expiring  July  1,  2006,  which  automatically   renews  for  one-year  periods
thereafter.  Mr. Brucker receives a base salary of $600,000, and participates in
our stock option  plans and other  generally  available  benefit  programs.  Mr.
Brucker also received a signing bonus of $200,000,  50% of which was paid to him
on July 1, 2001,  and 50% of which was paid on July 1, 2002.  In  addition,  Mr.
Brucker  participates in our management  incentive program that provides bonuses
to executive  officers and other members of management  based upon our achieving
certain  financial and operating  goals as well as the achievement of individual
objectives established for each participant.  Mr. Brucker's employment agreement
provides that should we terminate his employment agreement without cause, should
he terminate his employment  agreement for good reason,  should we not renew his
employment agreement without cause, should he not renew his employment agreement
for good reason,  or should we propose to modify his  employment  agreement in a
manner which gives him good reason to terminate  the  employment  agreement,  he
will receive his then effective  base salary and other benefits  provided by the
employment agreement  immediately following the effective date of termination of
employment  for a period  equal to the  greater of (i) two  years,  or (ii) five
years minus the number of days between July 1, 2001,  and the effective  date of
termination of employment.  If Mr. Brucker  terminates his employment  agreement
without good reason (and for reasons other than health considerations),  he will
not receive any  severance  benefits and will pay us a sum equal to the net base
salary  received by him during the period  equal to the greater of (i) two years
preceding termination of employment, or (ii) five years minus the number of days
between July 1, 2001 and the effective date of the termination of employment.

     Under the  employment  agreement,  Mr.  Brucker  has  agreed not to compete
against us after the termination of the employment  agreement for a period equal
to the  greater  of (i) two years,  or (ii) five years  minus the number of days
between July 1, 2001 and the effective  date of the  termination  of employment.
Mr.  Brucker may elect to shorten  such  non-compete  period to not less than 12
months.  Upon such election we will no longer be required to pay Mr. Brucker any
severance benefits.  In addition, if Mr. Brucker is receiving severance benefits
under the employment agreement and he elects to solicit clients,  employees,  or

                                       12

otherwise  competes with us at any time after his  termination  of employment or
discloses  confidential  information,  we will no longer be obligated to pay Mr.
Brucker any severance benefits.

     In April 2001,  we entered into an  employment  agreement  with Mr. John S.
Banas III to become our Senior Vice President and General Counsel for a two-year
term expiring April 23, 2003,  which  automatically  renews for one-year periods
thereafter.  Under Mr.  Banas'  employment  agreement,  he is to  receive a base
salary of $240,000, and is entitled to participate in our stock option plans and
our other generally  available benefit  programs.  Mr. Banas is also entitled to
participate  in our  management  incentive  program  that  provides  bonuses  to
executive  officers and other  members of  management  based upon our  achieving
certain  financial and operating  goals as well as the achievement of individual
objectives  established for each participant.  Mr. Banas'  employment  agreement
provides that should we terminate his employment agreement without cause, should
he terminate his employment  agreement for good reason,  should we not renew his
employment agreement without cause, should he not renew his employment agreement
for good reason,  or should we propose to modify his  employment  agreement in a
manner which gives him good reason to terminate  the  employment  agreement,  he
will receive his then effective  base salary and other benefits  provided by the
employment agreement  immediately following the effective date of termination of
employment  for a period of 24 months.  If Mr. Banas  terminates  his employment
agreement without good reason, he will not receive any severance benefits.

     Under the employment agreement, Mr. Banas has agreed not to compete against
us after the  termination of the employment  agreement for a period of 24 months
after the effective date of the  termination of employment.  Mr. Banas may elect
to shorten such non-compete  period to 12 months.  Upon such election we will no
longer be required to pay Mr. Banas any severance benefits.  In addition, if Mr.
Banas is receiving  severance  benefits  under the  employment  agreement and he
elects to solicit clients,  employees, or otherwise competes with us at any time
after his termination of employment or discloses  confidential  information,  we
will no longer be obligated to pay Mr. Brucker any severance benefits.

     In June 2000, we entered into an employment  agreement with Mr. Harmsen for
a term expiring  December 31, 2000,  which  agreement  automatically  renews for
one-year periods thereafter. Mr. Harmsen receives a base salary of $185,000, and
is entitled to  participate in our management  incentive  program,  stock option
plans and other generally available benefit programs.  Mr. Harmsen's  employment
agreement provides that should his employment  agreement terminate or fail to be
renewed  without cause or for good reason,  as defined,  or should we propose to
modify his  employment  agreement  in a manner  which  gives him good  reason to
terminate the  employment  agreement,  he will receive his base salary and other
benefits for 12 months.  If Mr.  Harmsen  terminates  his  employment  agreement
without good reason, he will not receive any severance benefits. Mr. Harmsen has
agreed  not to  compete  against us for 24 months  after the  effective  date of
termination.

     An employment  agreement  with Dr. Sucher  expired in December 2000. Due to
Dr.  Sucher's  termination  on July 12, 2001,  Dr. Sucher is entitled to receive
certain severance benefits, including base salary and other benefits provided by
the  agreements  for one year from the date of  termination.  In  addition,  his
employment  agreement  provides for us to indemnify him for certain  liabilities
arising from actions taken within the scope of employment.

     Change of control  agreements  entered into by Messrs.  Brucker,  Banas and
Harmsen  provide  that in the event of a change  of  control  and the  surviving
entity or individuals in control do not offer such persons employment, terminate
their employment  without cause, or such persons  terminate their employment for
good reason, such persons will receive a sum equal to (A) 200% (150% in the case
of Mr. Harmsen) of (i) their applicable annual base salary,  and (ii) the amount
of  incentive  compensation  paid or payable to them  during the  calendar  year
preceding the calendar year in which the change of control occurs,  plus (B) the
full amount of any payments due under such employee's employment  agreement.  In
addition,  each  executive  would  be  entitled  to  receive  certain  benefits,
including  the  acceleration  of  exercisability  of their stock  options or the
payment of the value of such stock options in the event they are not accelerated
or  replaced  with  comparable  options.  Pursuant to the terms of the change of
control  agreements,  the health and other benefits received under the change of
control  agreement by such executive will be reduced or eliminated to the extent
such  benefits are  received  under the  executive's  employment  agreement.  In
addition,  the change of  control  agreements  place a ceiling on the  aggregate
amount of benefits any executive may receive under the agreement. Each executive
will receive an amount equal to 2.99 times the amount of  annualized  includable
compensation  received by the executive as determined under the Internal Revenue
Code. Any payments received under the change of control agreement may be reduced
by amounts we pay such executive under their respective employment agreements.

     For purposes of the change of control agreements,  "good reason" includes a
reduction of their  respective  duties and/or  salary or the surviving  entity's
failure to assume their respective  employment and change of control agreements.
For purposes of the change of control agreements, a "change of control" includes

                                       13

(i) the acquisition of beneficial ownership by certain persons,  acting alone or
in concert with others,  of 30% or more of the combined voting power of our then
outstanding  voting  securities;  (ii)  during any  two-year  period,  our Board
members at the  beginning of such period cease to constitute at least a majority
thereof (except that any new Board member approved by at least two-thirds of the
Board members then still in office,  who were directors at the beginning of such
period, is considered to be a member of the current Board); or (iii) approval by
our   stockholders   of  certain   reorganizations,   mergers,   consolidations,
liquidations, or sales of all or substantially all of our assets.

COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION

     During the fiscal  year ended June 30,  2002,  our  Compensation  Committee
consisted of Messrs.  Walker, and Turner and Ms. Carpenter,  currently directors
of the Company.

      COMPLIANCE WITH SECTION 16(a) OF THE SECURITIES EXCHANGE ACT OF 1934

     Section 16(a) of the Exchange Act requires our directors and officers,  and
persons who own more than 10% of a registered class of our equity  securities to
file  reports of  ownership  and changes in ownership  with the  Securities  and
Exchange Commission.  Officers,  directors and greater than 10% stockholders are
required by  Securities  and Exchange  Commission  regulation to furnish us with
copies of all Section 16(a) forms they file.

     Based solely on our review of the copies of such forms  received by us from
our executive officers and directors during the fiscal year ended June 30, 2002,
or  written  representations  from  such  persons  that no  other  reports  were
required,  except as set forth  below,  we believe  that each person who, at any
time during such fiscal year,  was a director,  officer or  beneficial  owner of
more  than 10% of our  common  stock  complied  with all  Section  16(a)  filing
requirements  during such fiscal year.  Based solely on our review of the copies
of the reports  furnished to us by Carnegie  Global  Healthcare  Fund Management
("Carnegie"),  Carnegie did not timely file reports required under Section 16(a)
of the Exchange Act during the fiscal year ended June 30, 2002. Carnegie did not
timely file a Form 3 for June 2002 reporting its  acquisition of over 10% of our
common stock. In addition, Carnegie failed to timely file a Form 4 for June 2002
reporting two transactions in which Carnegie  acquired  additional shares of our
common stock.

                 CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

     We paid  approximately  $138,000  during the year  ended June 30,  2002 for
legal  services to Jekel & Howard,  of which Lou Jekel, a member of our Board of
Directors, is a principal.

     Louis A. Witzeman,  a member of our Board of Directors,  is our founder and
served  as our  Chief  Executive  Officer  until  1980.  Mr.  Witzeman  was paid
approximately  $46,000 during the year ended June 30, 2002 under four leases for
fire and  ambulance  stations.  These leases may be cancelled by us at any time.
Mr.  Witzeman  received  $89,000  during the fiscal year ended June 30, 2002 for
fire protection and EMS advisory and consulting  services and for serving on the
Board of Directors. We also provide Mr. Witzeman with an automobile for personal
use.

     We believe  that all of the related  party  transactions  listed above were
provided on terms no less  favorable  to us than could have been  obtained  from
unrelated  firms or third parties.  All future  transactions  between us and our
officers,  directors,  and principal stockholders are expected to be on terms no
less favorable to us than could be obtained from  unaffiliated  persons and will
require the approval of our independent directors.

                                       14

                      REPORT OF THE COMPENSATION COMMITTEE
                            OF THE BOARD OF DIRECTORS

GENERAL

     The  Compensation  Committee  of the  Board of  Directors  administers  the
compensation  programs for our  executive  officers.  The  committee is composed
exclusively  of  independent,  non-employee  directors  who are not  eligible to
participate in any of management's programs.

     The committee  presents the following  report on the  compensation  for our
executive officers for fiscal 2002.

OVERVIEW AND PHILOSOPHY

     Our  executive  compensation  programs  are  based on the  belief  that the
interests of  executive  officers  should be directly  aligned with those of the
stockholders.  The programs are strongly  oriented toward a  pay-for-performance
philosophy that includes a significant percentage of variable compensation,  and
results in executives  accumulating  significant  equity positions in our common
stock.  The  committee  has  established  the  following   principles  to  guide
development  of  our  compensation  programs  and to  provide  a  framework  for
compensation decisions:

     -    provide a total compensation package that will attract the best talent
          to our  Company,  motivate  individuals  to perform  at their  highest
          levels,  reward outstanding  performance,  and retain executives whose
          skills are critical for building long-term stockholder value;

     -    establish  annual  incentives for senior  management that are directly
          tied to the overall financial performance of our Company; and

     -    implement  longer-term  incentives  that focus  executive  officers on
          managing from the  perspective of an owner with an equity stake in the
          business, principally by the granting of stock options.

COMPENSATION PROGRAMS AND PRACTICES

     The committee  determines  salary ranges and incentive award  opportunities
for all corporate officers. Our management compensation program consists of cash
and equity based components.

     Cash  Component:  Cash  compensation  is  designed  to  fluctuate  with our
     performance.  In the  years  that we  exhibit  superior  performance,  cash
     compensation  is  designed  to  generally  be above  average  levels;  when
     financial  performance is below goal,  cash  compensation is designed to be
     below average  competitive  levels. This is achieved through the Management
     Incentive  Plan, or MIP,  which is paid out annually only if  predetermined
     quantitative and qualitative goals are attained.

          Base Pay: Base pay  guidelines  are  established  for our officers and
          managers  based on their  relative  job content.  Individual  base pay
          within the  guidelines  is based on sustained  individual  performance
          toward  achieving our goals.  Annual  modifications to base pay levels
          are  proposed by the  President  and  approved by the  committee  each
          August. Base pay modifications,  excluding  promotions,  for executive
          officers averaged approximately 18.6% in fiscal 2002.

          Management  Incentive  Plan: The MIP is an annual cash incentive plan.
          At the  beginning of each fiscal year,  performance  goals are created
          between  us  and  the   executive   that   document  the   executive's
          accountabilities,   and  define   levels  of   performance   on  those
          accountabilities. A portion of the performance goal is weighted to our
          overall  financial  performance  of  the  Company,  and a  portion  is
          weighted to the  executive's  particular area of  responsibility.  MIP
          opportunity  for  executive  officers  can  be as  high  as 55% of the
          executive's base pay. For fiscal 2002, we made the following payments:
          Mr. Brucker,  $330,000; Mr. Banas, $135,000; Mr. Landon, $100,000; and
          Mr. Harmsen, $83,250.

          Equity-based   Component:  We  have  a  long  history  of  encouraging
          employees to become  stockholders.  In 1989, we implemented  our first
          stock  option  plan  through  which  we  could  grant   qualified  and
          non-qualified  stock  options to  management  employees.  In 1994,  we

                                       15

          implemented  our  ESPP,  whereby  shares  of our  common  stock may be
          purchased  through  payroll  deductions at 85% of its market value. We
          believe that  equity-based  compensation  in the form of stock options
          links  the  interests  of  management  and  stockholders  by  focusing
          employees and management on increasing  stockholder  value. The actual
          value of such equity-based compensation depends entirely on the future
          appreciation  of our  stock.  The Board  grants  stock  options  using
          criteria  consistent  with  the  level of an  executive's  anticipated
          impact on our goals and  objectives.  See "Executive  Compensation  --
          Option Grants" for options granted to executive officers during fiscal
          2002.

COMPENSATION OF CHIEF EXECUTIVE OFFICER

     We use the same factors and criteria described above in making compensation
decisions  regarding our Chief Executive  Officer.  Mr. Brucker became our Chief
Executive  Officer and President  during  February 2000.  During the 2002 fiscal
year, Mr. Brucker was compensated  pursuant to a five-year  employment agreement
that was  effective  commencing  July 1, 2001.  Pursuant  to the  agreement  Mr.
Brucker's base pay was $600,000 and he received a signing bonus of $200,000.  As
noted above,  in  connection  with the  Management  Incentive  Plan for the 2002
fiscal year,  Mr. Brucker also received a performance  bonus of $330,000,  which
was paid in July 2002.  In  determining  Mr.  Brucker's  salary  pursuant to the
employment  agreement,  we  took  into  account  publicly-available  information
concerning executive compensation provided by comparably-sized  companies in the
Phoenix,  Arizona  metropolitan area and by other companies in our industry.  We
also took into account recent progress in achieving  operational  objectives and
the  importance  of  retaining  Mr.  Brucker's  services  for the benefit of the
Company.  See the table  under  "Executive  Compensation  -- Option  Grants" for
information regarding the options granted to Mr. Brucker during fiscal 2002.

COMPLIANCE WITH INTERNAL REVENUE CODE SECTION 162(M)

     Section 162(m) of the Internal Revenue Code,  enacted in 1993 and effective
in  1994,   generally   disallows  a  tax  deduction  to  public  companies  for
compensation  in excess of $1 million  paid to each of the  corporation's  chief
executive  officer and four other most highly  compensated  executive  officers.
Qualifying performance-based  compensation is not subject to the deduction limit
if certain requirements are met.

     We  currently  intend to  structure  the  performance-based  portion of the
compensation  of our  executive  officers in a manner that complies with Section
162(m).

                                        Members of the Compensation Committee

                                        Henry G. Walker
                                        William C. Turner
                                        Mary Anne Carpenter

                            COMPANY PERFORMANCE GRAPH

     The following  line graph compares  cumulative  total  stockholder  return,
assuming  reinvestment of dividends,  for: (i) our common stock; (ii) the NASDAQ
Combined Composite Index; and (iii) the NASDAQ Health Services Index. Because we
did not pay  dividends on our common stock during the  measurement  period,  the
calculation of the cumulative total  stockholder  return on the common stock did
not include dividends.  Because of the small number of publicly traded companies
in our peer group, we do not believe we can reasonably  identify a group of peer
issuers. The graph assumes $100 was invested on July 1, 1997.

                                       16



                          6/30/1997  6/30/1998  6/30/1999  6/30/2000  6/30/2001  6/30/2002
                          ---------  ---------  ---------  ---------  ---------  ---------
                                                               
Rural/Metro                  100         45         33          6          3         12
NASDAQ Composite             100        131        186        275        150        101
NASDAQ Health Services       100         97         92         71        101         99


                PROPOSAL TO APPROVE AMENDMENT TO OUR CERTIFICATE
                   OF INCORPORATION TO INCREASE THE AUTHORIZED
                        NUMBER OF SHARES OF COMMON STOCK

INTRODUCTION

     Our certificate of incorporation currently authorizes the issuance of up to
23,000,000 shares of our common stock. Of such 23,000,000  presently  authorized
shares of common stock,  16,150,029 shares were issued and outstanding as of the
record date. In addition,  an aggregate of 7,244,298  shares of common stock are
reserved as of the record date for  issuance  pursuant to our stock option plans
and our ESPP. Accordingly, no shares of our common stock currently are available
for issuance for any other corporate purpose.

     Effective  September 30, 2002, we entered into an amended  credit  facility
pursuant to which,  among other things, the maturity date of the original credit
facility was extended to December 31, 2004 and our prior covenant  noncompliance
was permanently waived. In consideration of the amendment of the original credit
facility,  we issued 211,549 shares of our Series B Preferred Stock (the "Series
B Shares").  The Series B Shares currently are convertible into 2,115,490 shares
of our common  stock  (subject to approval  of this  proposal).  As noted in the
preceding  paragraph,  no shares of our common stock  currently are available to
permit the conversion of the Series B Shares.

THE PROPOSED AMENDMENT TO OUR CERTIFICATE OF INCORPORATION

     Our  Board of  Directors  has  unanimously  approved  an  amendment  to our
certificate of incorporation  that would increase the total authorized number of
common shares from 23,000,000 shares to 29,000,000  shares. The amendment to our
certificate  of  incorporation  will  increase  the  authorized  common stock by
amending the first sentence of Article IV of our certificate of incorporation so
that, as amended, it will read as follows:

     "The total number of shares of stock that the  Corporation  shall
     have the authority to issue is thirty-one  million  (31,000,000),
     consisting of twenty-nine  million  (29,000,000) shares of Common
     Stock,  par value $.01 per share ("COMMON STOCK") and two million
     (2,000,000)  shares of Preferred  Stock, par value $.01 per share
     ("PREFERRED STOCK")."

                                       17

SUMMARY OF REASONS FOR INCREASING THE AUTHORIZED COMMON STOCK

     We  are  seeking   stockholder   approval  to  amend  our   certificate  of
incorporation  to increase the number of shares of authorized  common stock from
23,000,000 to 29,000,000 for the following principal reasons:

     *    In connection with the amended credit  facility,  we agreed to present
          to our common  stockholders  a proposal  to  increase  our  authorized
          common stock to cause the full conversion of the Series B Shares.

     *    As a series of preferred  stock,  the Series B Shares  currently enjoy
          certain preferred terms and conditions.  Approval of the authorization
          of sufficient common shares  automatically  causes the Series B Shares
          to  be  converted   into  common  shares  and  will   eliminate   such
          preferences.  See "Potential Elimination of Preferences Currently Held
          by Series B Shares."

     *    While no specific issuances are currently  contemplated other than the
          shares  to be  issued  upon  conversion  of the  Series B  Shares  and
          pursuant to the ESPP,  approval of the  proposed  amendment  will make
          shares of common stock  available  for issuance  from time to time for
          other appropriate corporate purposes. See "Potential Future Issuances"
          and  "Proposal to Approve  Amendment to the  Employee  Stock  Purchase
          Plan."

POTENTIAL ELIMINATION OF PREFERENCES CURRENTLY HELD BY SERIES B SHARES

     The Series B Shares are  automatically  converted  into common  shares upon
authorization of sufficient  additional  common shares to permit full conversion
of the  Series B Shares.  As a series of  preferred  stock,  the Series B Shares
currently enjoy certain  preferred terms and conditions,  which  preferences are
automatically  eliminated  upon  conversion  of the Series B Shares  into common
shares.  Key  current  preferences  associated  with the  Series B Shares are as
follows:

     *    PREFERENCE UPON ACQUISITION OR LIQUIDATION. If the Series B Shares are
          not  converted  into  common  shares,  the  Series  B  Shares  enjoy a
          preferred  payment (the amount of which  increases over time) upon the
          occurrence of various transactions, including a sale of the Company or
          its assets to a third  party,  an  acquisition  of a  majority  of the
          voting control of the Company,  or a liquidation or dissolution of the
          Company. See "Terms of our Series B Shares - Liquidation  Preference."
          This preferred  payment might have the effect of reducing any proceeds
          otherwise available to the holders of our common shares.

     *    MANDATORY  REDEMPTION  OBLIGATION.  If the  Series  B  Shares  are not
          converted into common  shares,  we are required to redeem the Series B
          Shares on December 31, 2004 (which is the maturity date of the amended
          credit  facility)  for  the  greater  of  $15  million,  plus  accrued
          dividends,  if any,  or the value of the common  shares into which the
          Series B Shares would then have been convertible. See "Terms of Series
          B Shares - Mandatory  Redemption."  We do not know whether the Company
          will then  possess  the  capital  resources  to fund  this  redemption
          obligation.

     *    RESTRICTIVE  COVENANTS.  So  long  as the  Series  B  Shares  are  not
          converted  into  common  shares,  the  Series  B Shares  have  special
          approval rights regarding certain corporate  transactions.  See "Terms
          of Series B Shares - Special Approval  Rights." These special approval
          rights may interfere with or prevent us from taking corporate  actions
          that might otherwise be in our best interests.

     *    EXPENSES AND POTENTIAL  INCOME  REDUCTION.  Costs  associated with the
          amended  credit  facility,  including  the fair  value of the Series B
          Shares ($4.2 million) and fees and other costs ($2.6 million), will be
          amortized  as interest  expense  over the life of the  amended  credit
          facility.  Additionally,  the difference between the fair value of the
          Series  B Shares  and the  greater  of the  $15.0  million  redemption
          payment to be made if  conversion  of the Series B Shares  into common
          stock does not occur ($10.8 million) or the market value equivalent of
          the common  stock will be accreted  and  recorded  as a  reduction  in
          income  available to common  stockholders  for purposes of determining
          our earnings per share.  The accretion  will end at the earlier of the
          conversion  of the  Series B Shares to common  stock or the end of the
          amended credit facility.

                                       18

POTENTIAL FUTURE ISSUANCES OF COMMON STOCK

     We do not have any current  plans or  proposals to issue any portion of the
additional shares of common stock,  other than the issuance of common stock upon
conversion  of the  Series B  Shares  and the  reservation  for  issuance  of an
additional  1,800,000  shares under our ESPP upon approval of our  stockholders.
See "Proposal to Approve Amendment to the Employee Stock Purchase Plan."

     In general,  however,  the  increase  in the  authorized  common  shares is
intended  to  provide  our board with  authority  under  certain  circumstances,
without further action of the  stockholders,  to issue additional  common shares
from  time to time as the  board  deems  necessary.  The  board  believes  it is
desirable to have the ability to issue such  additional  common shares from time
to time to provide flexibility in addressing our financing needs and for general
corporate  purposes.  Potential uses of the additional  authorized  shares could
include equity  financings,  stock dividends or  distributions,  acquisitions of
businesses,  and issuance of common shares upon the exercise of future warrants,
options  or other  convertible  securities.  Certain  of these  uses,  generally
including  new  stock  option  or other  stock  compensation  plans  or  certain
issuances of more than 20% of the outstanding stock,  would require  stockholder
approval pursuant to the applicable Nasdaq rules.

POTENTIAL ANTI-TAKEOVER EFFECT OF AUTHORIZED COMMON STOCK

     The  increase  in  our  authorized  common  stock  may  facilitate  certain
anti-takeover  devices that may be  advantageous  to  management  if  management
attempts  to  prevent  or delay a change  of  control.  The board  could  create
impediments  to a takeover  or transfer  of control by causing  such  additional
authorized  shares to be issued to a holder or  holders  who might side with the
board in  opposing a takeover  bid.  In this  connection,  the board could issue
shares of common  stock by private  placement  or pubic  offering,  or rights to
purchase  such  shares  could be issued to create  voting  impediments  to or to
frustrate  persons  seeking to effect a takeover or otherwise to gain control of
us.  Furthermore,  the  existence  of such  shares  might  have  the  effect  of
discouraging  any attempt by a person or entity,  through the  acquisition  of a
substantial  number of shares of common stock,  to acquire  control of us, since
the  issuance of such shares  could  dilute the common  stock  ownership of such
person or entity.  Employing such devices may adversely impact  stockholders who
desire a change in management or who desire to  participate in a tender offer or
other sale transaction  involving us. By use of such anti-takeover  devices, the
board may thwart a merger or tender  offer  even  though  stockholders  might be
offered a substantial  premium over the then current  market price of our common
stock. At the present time, we are not aware of any contemplated mergers, tender
offers or other plans by a third party to attempt to effect a change in control,
and this proposal is not being made in response to any such attempt.

     Our  certificate  of  incorporation  authorizes  the  issuance of 2,000,000
shares of preferred stock,  1,350,353 of which remain  undesignated.  The board,
within  the  limitations  and  restrictions  contained  in  our  certificate  of
incorporation and without further action by our stockholders,  has the authority
to issue  the  undesignated  preferred  stock  from  time to time in one or more
series  and to fix the  number of shares  and the  relative  rights,  conversion
rights, voting rights, rights and terms of redemption,  liquidation  preferences
and any other preferences, special rights and qualifications of any such series.
Any  issuance  of  preferred  stock with  voting  rights  could,  under  certain
circumstances,  have the effect of delaying or preventing a change in control of
us by  increasing  the  number  of  outstanding  shares  entitled  to  vote  and
increasing the number of votes required to approve a change in control.

     While  it may be  deemed  to  have  potential  anti-takeover  effects,  the
proposed  amendment to increase the  authorized  common stock is not prompted by
any  specific  takeover  effort  or threat  currently  perceived  by the  board.
Moreover,   the  board  does  not   currently   intend  to  propose   additional
anti-takeover measures in the foreseeable future.

TERMS OF SERIES B SHARES

     The  following  is a summary of the terms of the  Series B Shares.  For the
complete  terms  of  the  Series  B  Shares,   please  see  the  Certificate  of
Designation,  Preferences, and Rights of Series B Preferred Stock filed with the
Secretary  of State of the State of Delaware on  September  26,  2002,  which is
attached as an exhibit to the Current  Report on Form 8-K filed by us on October
16, 2002.

     RANK.  For dividends or  distribution  of assets,  the Series B Shares rank
senior to all other  classes or series of preferred  stock,  unless the terms of
any such class or series provide otherwise.

                                       19

     DIVIDENDS.  The holders of the Series B Shares are not  entitled to receive
dividends,  except to the extent any  dividends  are declared by the board,  and
such dividends,  if any, will be  noncumulative.  In the event any dividends are
declared with respect to our common stock,  the holders of Series B Shares shall
be  entitled  to receive as  dividends  an amount  equal to or greater  than the
amount of dividends  that each such holder would have  received had the Series B
Shares been converted into common stock as of the date immediately  prior to the
record date of such dividend.

     LIQUIDATION  PREFERENCE.  In the event of our  liquidation,  dissolution or
winding  up, the  holders of the Series B Shares  shall be entitled to receive a
distribution equal to the greater of:

     *    the amount of money or  consideration  to which all the holders of the
          Series B Shares would have been  entitled had the Series B Shares been
          converted  into common stock  immediately  prior to such  liquidation,
          dissolution or winding up;

     *    $10,000,000,  if any such  distribution  occurs  prior to January  31,
          2003;

     *    $12,500,000,  if any such  distribution  occurs during the period from
          January 31, 2003 to and including December 31, 2003; or

     *    $15,000,000, if any such distribution occurs any time thereafter.

     In addition,  to any such distribution,  the holders of the Series B Shares
shall also be entitled to all accrued or declared  but unpaid  dividends  on the
Series B Shares.

     MANDATORY  REDEMPTION.  If the  Series  B Shares  have not been  previously
converted into common stock, on December 31, 2004, we are required to redeem all
outstanding  Series B Shares. The redemption will occur by paying to the holders
of the Series B Shares an aggregate amount equal to the greater of:

     *    $15,000,000,  plus accrued dividends,  if any, on the Series B Shares;
          or

     *    the value of our common stock that would be issuable  upon  conversion
          of the  Series B Shares,  based on the  average  closing  price of our
          common stock for the twenty consecutive trading days prior to December
          24, 2004.

     CONVERSION.  At any time prior to December 31, 2004,  we may, upon at least
10 days but not more than 30 days prior  written  notice,  convert  all, but not
less than all, of the then issued and outstanding Series B Shares into shares of
our  common  stock.  Each  Series B Share is  convertible  into 10 shares of our
common  stock  (subject  to  availability  of  sufficient  common  shares).  The
conversion  ratio is subject to upward  adjustment  if we issue  common stock or
securities  convertible  into our common stock for  consideration  less than the
fair market value of such  securities  at the time of such  transaction  or take
certain  other  actions that dilute our common  stock.  Upon the approval of the
amendment  to our  certificate  of  incorporation  to  increase  the  number  of
authorized  shares of common  stock,  we will convert all of the Series B Shares
into common  shares,  and no adjustment to the  conversion  ratio can thereafter
occur.

     VOTING  RIGHTS.  Except as  required  by law,  the  holders of the Series B
Shares are entitled to vote together with the holders of our common stock on all
matters  submitted  for a vote of  stockholders,  including  the election of our
directors.  The Series B Shares may be  converted  into shares of Series B-2 Non
Voting Preferred Stock at the election of the holder, in which event the holders
of the Series B-2 Non Voting  Preferred  Stock are not  entitled  to vote on any
matter submitted to stockholders, except as required by law, with respect to any
amendment,  repeal  or  modification  of any  provision  of our  certificate  of
incorporation  that adversely affects the powers,  preferences or special rights
of the Series B-2 Non Voting Preferred Stock or with respect to any amendment to
Section 3 of the  Certificate  of  Designations  that  established  the Series B
Shares.  The Series B Shares  also may be  converted  into  shares of Series B-3
Preferred Stock at the election of the holder, in which event the holders of the
Series B-3  Preferred  Stock are entitled to vote on all matters  submitted to a
vote of the stockholders; provided that such number of votes shall automatically
be voted,  whether at a stockholder  meeting or pursuant to an action by written
consent, in accordance with the majority of the stockholders of the company, or,
if no such  majority is obtained,  then such votes shall be voted in  accordance
with the vote of the board of  directors.  No shares  of Series  B-2 Non  Voting
Preferred Stock or Series B-3 Preferred Stock are currently outstanding.

                                       20

     SPECIAL  APPROVAL  RIGHTS.  So long as any of the  Series B  Shares  remain
outstanding,  we may not take certain actions,  including but not limited to the
issuance  of  securities  which rank  senior to or on a parity with the Series B
Shares,  the  amendment  of our  certificate  of  incorporation,  bylaws  or the
certificate of  designations  establishing  the Series B Shares or, except under
limited circumstances,  redeem shares of our capital stock that is junior to the
Series B Shares.

     REGISTRATION  RIGHTS. We granted certain registration rights to the holders
of the  Series B Shares  and the  holders  of the  common  stock  issuable  upon
conversion of the Series B Shares.  We granted demand  registrations in which we
are required to register the number of shares of common stock or Series B Shares
as requested by the holders of such shares. We are required to perform up to two
such demand registrations upon the request of the holders of at least 20% of the
common stock issuable upon  conversion of the Series B Shares.  In addition,  we
granted such holders  "piggy-back"  registration rights under which such holders
are entitled to request to have their shares  registered in connection  with our
registration of any of our capital stock.

SUMMARY OF AMENDED AND RESTATED CREDIT AGREEMENT

     The  following  is a summary  of the  principal  terms of the  amended  and
restated credit agreement pursuant to which the Series B Shares were issued. For
the complete terms of the amended and restated credit agreement,  please see the
Second Amended and Restated Credit Agreement, dated September 30, 2002, which is
attached as an exhibit to the Current  Report on Form 8-K filed by us on October
16, 2002.

     *    WAIVER. Prior noncompliance was permanently waived with respect to the
          total debt  leverage  ratio,  the total  debt to total  capitalization
          ratio and the fixed charge  coverage ratio  financial  covenants,  and
          with  respect  to  certain  other   noncompliance   items,   including
          non-reimbursement  of  approximately  $2.6 million  recently  drawn by
          beneficiaries  under  letters  of credit  issued  under  the  original
          facility.

     *    MATURITY DATE.  The maturity date of the amended  credit  facility was
          extended to December 31, 2004.

     *    PRINCIPAL  BALANCE.  Accrued  interest,   non-reimbursed  draws  under
          letters of credit and various  fees and expenses  associated  with the
          amended  credit  facility  were added to the  principal  amount of the
          loan,  resulting  in  an  outstanding  principal  balance  as  of  the
          effective date of the amendment equal to $152.4 million.

     *    NO REQUIRED AMORTIZATION. No principal payments are required until the
          maturity date of the amended credit facility.

     *    INTEREST  RATE.  The interest  rate was  increased to LIBOR plus 7.0%,
          payable monthly. As of November 2002, the interest rate was 8.39%. (By
          comparison,  the effective  interest  rate  applicable to the original
          credit  facility  immediately  prior  to  the  effective  date  of the
          amendment was 7.0%.) Due to the higher  interest rate  associated with
          the amended  credit  facility,  we  anticipate  that our cash interest
          expense will increase approximately $5.6 million for fiscal 2003.

     *    FINANCIAL  COVENANTS.  The amended credit  facility  includes  similar
          financial  covenants as were included in the original credit facility,
          with similar  compliance  levels under such  covenants.  The covenants
          include (i) total debt leverage ratio  (initially  set at 7.48),  (ii)
          minimum  tangible  net  worth  (initially  set  at  a  $230.1  million
          deficit),  (iii) fixed charge coverage ratio  (initially set at 0.99),
          (iv)  limitation  on capital  expenditures  of $11  million per fiscal
          year,  and (v)  limitation  on payments  made under  operating  leases
          during any period of four fiscal quarters to 3.10% of consolidated net
          revenues.  The compliance levels for covenants (i) through (iii) above
          are set at varying levels on a quarterly  basis.  Compliance is tested
          quarterly based on annualized or year-to-date results as applicable.

     *    OTHER  COVENANTS.   The  amended  credit  facility   includes  various
          non-financial  covenants  similar  in scope to those  included  in the
          original  credit  facility.  The  covenants  include  restrictions  on
          additional indebtedness, liens, investments, mergers and acquisitions,
          asset sales, and other matters.  The amended credit facility  includes
          extensive financial  reporting  obligations and provides that an event

                                       21

          of default  occurs  should we lose  customer  contracts  in any fiscal
          quarter  with  EBITDA  contribution  of $5  million  or  more  (net of
          anticipated contribution from new contracts). In addition, the holders
          of the Series B Shares  agreed to vote their shares of Series B Shares
          in favor of a proposal to amend our  certificate of  incorporation  to
          increase the authorized number of shares of our common stock.

     *    EXISTING  LETTERS OF Credit.  Pursuant to the amended credit facility,
          two letters of credit issued  pursuant to the original credit facility
          will be reissued or extended, in aggregate face amount up to a maximum
          of $3.5  million,  for letter of credit  fees  aggregating  1 7/8% per
          annum.  A third letter of credit,  in the amount of $2.6 million which
          previously was drawn by its  beneficiary,  will be reissued subject to
          application  of  the  funds  originally  drawn  in  reduction  of  the
          principal  balance of the  facility  and payment of a letter of credit
          fee equal to 7% per annum.

TRANSFERABILITY

     The  Series B Shares are not  qualified  for  trading  on the Nasdaq  Stock
Market or any other  exchange.  In  addition,  because  the Series B Shares were
issued in a transaction  exempt from  registration  under the  Securities Act of
1933,  such  shares  are  subject  to  transfer  restrictions  under  applicable
securities  laws.  Conversion  of the Series B Shares  into shares of our common
stock will make it easier for their  holders to sell such  shares in the future.
In  general,  under Rule 144 of the  Securities  Act of 1933,  as  currently  in
effect, a person (or persons whose shares are required to be aggregated) who has
beneficially  owned shares for at least one year is entitled to sell, within any
three-month  period,  a number of shares that does not exceed the greater of (i)
1% of the then  outstanding  shares of common stock,  or (ii) the average weekly
trading volume in the common stock during the four calendar weeks  preceding the
date on which notice of such sale is filed, subject to certain restrictions.  In
addition,  a person  who is not  deemed to have been our  affiliate  at any time
during the 90 days preceding a sale, and who has  beneficially  owned the shares
proposed  to be sold for at least  two  years,  would be  entitled  to sell such
shares  under Rule 144(k)  without  regard to the volume  limitations  described
above.

VOTE REQUIRED

     The affirmative vote of 66 2/3% of the outstanding combined voting power of
the common and preferred  shares,  and the affirmative vote of a majority of the
shares of our outstanding common stock (voting as a separate class),  present in
person or  represented  by proxy at the Annual  Meeting and  entitled to vote is
required to amend our  certificate of  incorporation  to increase the authorized
number of shares of our common stock.  Because shares represented by abstentions
and  broker  non-votes  are  considered  outstanding,  as  a  practical  matter,
abstentions and broker non-votes will have the same effect as a vote against the
proposed  amendment.  At the  annual  meeting,  and  any  other  meeting  of our
stockholders  prior to the conversion of the Series B Shares, the holders of the
Series B Shares have agreed to vote their  shares for the  proposal to amend our
certificate of incorporation to increase the authorized  number of shares of our
common stock.  If the amendment is approved,  we will file an amendment with the
Secretary of State of the State of Delaware to our certificate of  incorporation
that reflects the amendment.

RECOMMENDATION OF BOARD OF DIRECTORS

     The  Board  of  Directors  recommends  a vote  "for"  the  approval  of the
amendment to our certificate of  incorporation  to increase the number of shares
our common stock from 23,000,000 to 29,000,000.

                                       22

                                    PROPOSAL
                            TO APPROVE THE AMENDMENT
                       TO THE EMPLOYEE STOCK PURCHASE PLAN

     We have adopted an Employee Stock Purchase Plan, or ESPP,  which allows our
eligible  employees to purchase  shares of common stock at annual or semi-annual
intervals through periodic payroll  deductions.  The ESPP is intended to promote
superior  levels of performance  from, and to encourage  stock ownership by, our
eligible  employees by  increasing  their  interest in our success.  The ESPP is
designed to meet this goal by offering  financial  incentives  for  employees to
purchase  our common  stock,  thereby  increasing  the  interest of employees in
pursuing our long-term growth, profitability,  and financial success. Currently,
we have  reserved  2,150,000  shares of common  stock  for this  purpose.  As of
November  30,  2002,  we had issued  1,640,096  shares of common stock under the
ESPP. The ESPP has been approved by the holders of our common stock.

     On October 1, 2002, our board approved an amendment to the ESPP to increase
the number of shares reserved under the ESPP by 1,800,000 shares of common stock
to a total of 3,950,000  shares.  The increase in the number of shares  reserved
under the ESPP is  conditioned  upon the  approval  by our  stockholders  of the
proposal to amend our  certificate  of  incorporation  to increase the number of
authorized  shares of common stock.  If the proposal to amend our certificate of
incorporation  is not  approved by the  stockholders,  we will not  increase the
number of shares reserved under the ESPP,  regardless of whether the proposal to
increase  the  number  of  shares of  common  stock  reserved  under the ESPP is
approved.

     The total  number of shares of our  common  stock  currently  reserved  for
issuance under the ESPP is 2,150,000,  of which 509,904 are available for future
issuance.  These  are not  enough  shares  to meet  anticipated  demand  through
increased  participation  in the ESPP.  Therefore,  we are  seeking  stockholder
approval to increase the number of shares of common stock  reserved for issuance
under the ESPP by 1,800,000.  If the proposed  amendment is approved,  the total
number of shares of our common stock  reserved for issuance  under the ESPP will
be  3,950,000.  The number of shares of our common  stock  reserved for issuance
under the ESPP, as amended by this proposal,  is anticipated to be sufficient to
meet our requirements for at least the next 18 months.

SUMMARY OF THE ESPP

     The essential features of the ESPP are outlined below.

     PURPOSE.  The  purpose  of  the  ESPP  is  to  provide  our  employees  who
participate  in the ESPP with an  opportunity  to purchase our common stock at a
discount through payroll deductions.

     ADMINISTRATION.  The ESPP is currently  being  administered  by a committee
appointed by our board.  All questions of  interpretation  or application of the
ESPP are determined in the sole  discretion of the committee,  and its decisions
are final and binding upon all participants. Members of our board do not receive
additional compensation for their services in connection with the administration
of the ESPP.

     ELIGIBILITY.  Any  person  who  is  employed  by  us  (or  by  any  of  our
majority-owned subsidiaries designated by our board) for at least 30 consecutive
days  is  eligible  to   participate  in  the  ESPP.  As  of  the  record  date,
approximately  8,343  employees  were  eligible to  participate  in the ESPP and
approximately 337 of those were participating.

     OFFERING  DATES.  The  ESPP is  implemented  through  10  annual  offerings
beginning on the first day of July in each of the years 1994 through 2003,  with
each offering  terminating on June 30 of the following  year,  provided that the
annual offering may be divided into two six-month offerings commencing on July 1
and January 1, respectively,  and terminating six months after such commencement
date. The ESPP is currently  implemented by consecutive 6-month offering periods
beginning  July  1  and  January  1,  and  ending   December  31  and  June  30,
respectively, during each annual offering period.

     Eligible  employees  become  participants  in the  ESPP by  completing  and
delivering  enrollment  forms,   including  a  purchase  agreement  and  payroll
deduction authorization.  An employee who becomes eligible to participate in the
ESPP after the  commencement  of an offering  period may not  participate in the
ESPP until the commencement of the next offering period.

                                       23

     PURCHASE PRICE.  The purchase price per share at which shares are purchased
under  the ESPP is the lower of (a) 85% of the  closing  price of a share of our
common stock on the enrollment  date during an offering period or (b) 85% of the
closing  price of a share of our common  stock on the  termination  date of such
offering period.

     PAYMENT OF PURCHASE PRICE;  PAYROLL  DEDUCTIONS.  ESPP shares are purchased
with funds that are accumulated  through payroll  deductions during the offering
period.  The  deductions  may  not  exceed  10%  of  a  participant's   eligible
compensation,  which is  defined  in the ESPP to  include  the salary or regular
straight time rate as of each payday during the offering  period,  but exclusive
of other  compensation.  A  participant  may  increase or  decrease  the rate of
payroll  deductions at any time in whole  percentage  point  increments (but not
below 1%), and such increases or decreases become effective only at the start of
a subsequent offering period.

     All payroll deductions are credited to the participant's  account under the
ESPP; no interest accrues on the payroll deductions.

     PURCHASE OF STOCK;  EXERCISE OF OPTION.  At the  beginning of each offering
period,  each participating  employee is in effect granted an option to purchase
shares of our common stock.  The maximum number of shares placed under option to
a participant in an offering period is determined by dividing the  participant's
accumulated  payroll  deductions  during the purchase  period by 85% of the fair
market value of our common stock at the  beginning of the offering  period or on
the  termination  date of the  offering  period,  whichever  is lower.  Under no
circumstances may an employee make aggregate purchases of our common stock under
the ESPP and any other employee  stock  purchase  plans  qualified as such under
Section  423(b) of the Internal  Revenue  Code in excess of $25,000  (determined
using the fair  market  value of the shares at the time the  option is  granted)
during any calendar year.

     WITHDRAWAL.  A participant  may terminate his or her  participation  in the
ESPP at any time by signing and delivering to us a notice of withdrawal from the
ESPP, but no later than five days prior to the  termination  date of an offering
period. All of the participant's  accumulated payroll deductions will be paid to
the  participant  promptly  after receipt of his or her notice of withdrawal and
his or her  participation  in the current  offering period will be automatically
terminated.  No  resumption of payroll  deductions  will occur on behalf of such
participant unless such participant re-enrolls in the ESPP by delivering to us a
new  subscription   agreement  during  the  applicable  open  enrollment  period
preceding the  commencement  of a subsequent  offering  period.  A participant's
withdrawal from the ESPP during an offering period does not have any effect upon
such  participant's  eligibility to participate in subsequent  offering  periods
under the ESPP.

     TERMINATION OF EMPLOYMENT.  Termination of a  participant's  employment for
any reason,  including retirement,  cancels his or her participation in the ESPP
immediately. In such event, the payroll deductions credited to the participant's
account will be returned to such participant or, in the case of death subsequent
to termination of employment,  to the person's  designated  beneficiary.  In the
case of death of the former  employee,  the  beneficiary may elect to have funds
remain in the participant's  account until the next purchase date and the shares
purchased with the funds will be forwarded to the beneficiary.

     CAPITAL CHANGES.  If any change occurs with respect to our  capitalization,
such as stock  splits  or stock  dividends,  which  results  in an  increase  or
decrease in the number of shares of our common stock outstanding without receipt
of consideration  by us, we will make  appropriate  adjustments in the number of
shares  subject to purchase and in the purchase  price per share under the ESPP,
subject to any required action by our stockholders. In the event of our proposed
dissolution or liquidation,  the offering period then in progress will terminate
immediately,  unless  otherwise  provided  by our  board.  In the  event  of the
proposed  sale of all or  substantially  all of our assets or our merger with or
into  another  corporation,  each  outstanding  option  shall be  assumed  or an
equivalent option shall be substituted by the successor corporation,  unless our
board  determines,  in its discretion,  to accelerate the  exercisability of all
outstanding  options  under the ESPP.  Our  board may also make  provisions  for
adjusting  the number of shares  subject to the ESPP and the purchase  price per
share we effect one or more reorganizations, recapitalizations, rights offerings
or other increases or reduction of the shares of our outstanding common stock.

     AMENDMENT  AND  TERMINATION  OF THE  ESPP.  The ESPP  provides  for  annual
offerings (which may be divided into  semi-annual  offerings as described above)
beginning  on the first day of July in each of the years 1994  through  2003 and
ending on June 30 of the  following  year.  Our board has power and authority to
terminate  or amend the ESPP.  Our board may not,  without  the  approval of our
stockholders (i) increase the maximum number of shares of our common stock which
may be issued under the ESPP, or (ii) amend the  requirements as to the class of
employees  eligible to purchase our common stock under the ESPP. No termination,

                                       24

modification,  or amendment of the ESPP may, without the consent of any affected
employee, adversely affect the rights of such employee under such option.

     CERTAIN  UNITED STATES FEDERAL  INCOME TAX  INFORMATION.  The ESPP, and the
right of participants to make purchases thereunder, is intended to qualify under
the provisions of Sections 421 and 423 of the Internal Revenue Code. Under these
provisions,  no income will be taxable to a participant  at the time of grant of
the  option  or  purchase  of  shares.  Upon  disposition  of  the  shares,  the
participant  will  generally  be  subject  to tax and the amount of the tax will
depend upon the holding period.  If the shares have been held by the participant
for more than two years after the offering date and more than one year after the
purchase  date,  the lesser of: (a) the excess of the fair  market  value of the
shares  at the time of such  disposition  over the  purchase  price,  or (b) the
excess of the fair market value of the shares at the time the option was granted
over the purchase  price (which  purchase price will be computed as of the grant
date) will be treated as ordinary  income,  and any further gain will be treated
as long-term  capital gain. If the shares are disposed of before the  expiration
of these holding  periods,  the excess of the fair market value of the shares on
the purchase  date over the purchase  price will be treated as ordinary  income,
and any  further  gain or any  loss on such  disposition  will be  long-term  or
short-term  capital  gain or loss,  depending on the holding  period.  Different
rules may apply with  respect to  participants  subject to Section  16(b) of the
Securities  Exchange Act of 1934, as amended. We are not entitled to a deduction
for amounts taxed as ordinary income or capital gain to a participant, except to
the extent of ordinary  income  reported by  participants  upon  disposition  of
shares prior to the expiration of the two holding periods described above.

     The  foregoing is only a summary of the effect of federal  income  taxation
upon the  participant  and us with  respect to the  purchase of shares under the
ESPP,  is not intended to be complete,  and does not discuss the income tax laws
of any municipality, state or foreign country.

     PARTICIPATION  IN THE  ESPP.  Participation  in the ESPP is  voluntary  and
dependent on each eligible  employee's  election to  participate  and his or her
determination  as to  the  level  of  payroll  deductions.  Accordingly,  future
purchases  under the ESPP are not  determinable.  The following table sets forth
certain  information  regarding  shares purchased under the ESPP during the last
fiscal year and the payroll deductions accumulated at the end of the last fiscal
year in accounts  under the ESPP for each of the officers  listed in the Summary
Compensation  Table, for all current  executive  officers as a group and for all
other employees who participated in the ESPP as a group.

                              AMENDED PLAN BENEFITS
                          EMPLOYEE STOCK PURCHASE PLAN

Name of Individual or                      Number of Shares
Identity of Group and Position               Purchased (#)   Dollar Value ($)(1)
- ------------------------------               -------------   -------------------

Randall L. Harmsen
Vice President of Finance                       57,725          $  18,499.83

All current executive officers as a group       57,725          $  18,499.83

All non-executive directors as a group(2)           --          $         --

All other employees as a group                 764,865          $ 247,051.39

- ----------
(1)  Market value of shares on date of purchase,  minus the purchase price under
     the ESPP.
(2)  Per the terms of the ESPP,  non-executive  directors  are not  eligible  to
     participate.

                                       25

REASONS FOR AND EFFECT OF THE PROPOSED AMENDMENT

     Our board believes that the approval of the proposed  amendment to the ESPP
is  necessary  to achieve the purposes of the ESPP and to promote the welfare of
our Company and our stockholders generally. Our board believes that the proposed
amendment to the ESPP will aid our Company in attracting and retaining  officers
and key  employees  and  motivating  such persons to exert their best efforts on
behalf of our Company.  In addition,  we expect that the proposed amendment will
further  strengthen  the identity of interests of the officers and key employees
with that of the stockholders.

APPROVAL BY STOCKHOLDERS OF THE AMENDMENT TO THE ESPP

     Approval of the amendment to the ESPP will require the affirmative  vote of
the holders of a majority of the outstanding combined voting power of the common
and  preferred  shares  present in person or by proxy at the Annual  Meeting and
entitled to vote. Shares  represented by abstentions are considered present with
respect to the proposal and thus will have the same  practical  effect as a vote
against the proposed amendment, while shares represented by broker non-votes are
not counted for purposes of determining  whether the proposed amendment has been
approved.  The  proposal  to  increase  the  number of shares  under our ESPP is
conditioned  upon the  approval  of the  proposal  to amend our  certificate  of
incorporation. If the amendment to the ESPP is not approved by the stockholders,
the ESPP will remain in effect as previously adopted.

     The  Board  of  Directors  recommends  that  stockholders  vote in favor of
increasing  the  number of  shares of our  common  stock  that may be  purchased
pursuant to the ESPP from 2,150,000 shares to 3,950,000 shares.

                             INDEPENDENT ACCOUNTANTS

     The Board of Directors has appointed PwC, independent accountants, to audit
our consolidated  financial statements for the fiscal year ending June 30, 2003.
PwC served as our  independent  accountants  for the fiscal  year ended June 30,
2002. Notwithstanding the appointment,  the board, in its discretion, may direct
the appointment of a new independent accounting firm at any time during the year
if the board feels that such a change would be in the Company's best interest.

     We believe a  representative  of PwC will be present at the Annual Meeting,
will have an  opportunity  to make a statement if he or she desires to do so and
will be available to respond to appropriate questions.

            CHANGE IN AND DISAGREEMENTS WITH ACCOUNTANT ON ACCOUNTING
                            AND FINANCIAL DISCLOSURE

     On January 2, 2002, we dismissed  Arthur  Andersen LLP  ("Andersen") as our
independent  public  accountants  as reported  on the Form 8-K dated  January 2,
2002. The decision to change our accounting firm was recommended and approved by
the Audit Committee of our board and approved by our board.

     During the two most  recent  fiscal  years ended June 30, 2000 and 2001 and
the  subsequent  interim  reporting  period from the last audit date of June 30,
2001,  through and including the termination date of January 2, 2002, there were
no  disagreements  between the Company and Andersen on any matter of  accounting
principles or practices,  financial statement disclosure, or accounting scope or
procedure.  Additionally,  there were no  reportable  events (as defined in Item
304(a)(1)(v) of Regulation S-K) during such periods, except that Andersen issued
a letter  dated  October 31, 2000  summarizing  material  weaknesses  in certain
aspects of our internal  controls that were noted during Andersen's audit of our
financial  statements  for the  fiscal  year  ended  June 30,  2000.  The letter
recommended examination and augmentation,  as appropriate, of certain aspects of
our  internal  control  procedures,  including  the  following:  (1) our reserve
analysis  for the  allowance  for doubtful  accounts,  including  the  quarterly
procedures  to be  performed  in the reserve  analysis  and the  involvement  of
additional  management  personnel in such analysis;  (2) our assessment of asset
realization,  including our application of relevant  accounting  pronouncements,
and the involvement of additional field operational personnel in such assessment
on a quarterly basis; (3) our risk management function,  including its analysis,
documentation,  and  procedures  related to  workers'  compensation  and general
liability  reserves;  and (4) our  compliance  with  documentation  and  billing
procedures,  including  training,  supervision,  and  internal  audit  functions
pertaining to such procedures.  The Audit Committee of our board, the board, and

                                       26

management discussed the recommendations  with Andersen.  We have taken steps to
address each internal control recommendation. Although Andersen provided us with
a summary of internal control  recommendations  developed in connection with the
audit of our financial  statements for the fiscal year ended June 30, 2001, none
of the underlying  conditions were determined by Andersen to represent  material
weaknesses.  We  authorized  Andersen to respond  fully to any  inquiries of PwC
concerning the internal control recommendations.

     The report of Andersen on our financial  statements  for each of the fiscal
years ended June 30, 2000 and 2001 contained no adverse opinion or disclaimer of
opinion,  and was not qualified or modified as to  uncertainty,  audit scope, or
accounting  principles,  except  that the report of  Andersen  on our  financial
statements  for  each of the  fiscal  years  ended  June  30,  2000 and 2001 was
modified  as to the  uncertainty  related to our  ability to continue as a going
concern.

     On February  4, 2002,  we formally  engaged PwC as our  independent  public
accountants.  The decision to change  accounting firms was approved by the Audit
Committee of our board and approved by our board.

     We did not consult with PwC during the last two fiscal years ended June 30,
2002 and 2001 or during the subsequent  interim  reporting  period from the last
audit date of June 30,  2001,  through  and  including  the  engagement  date of
February 4, 2002, on either the application of accounting principles or the type
of opinion PwC might issue on our financial statements.

     We  requested  Andersen  to furnish a letter  addressed  to the SEC stating
whether  Andersen  agrees  with  our  statements  above.  A copy of this  letter
addressed to the SEC,  dated January 9, 2002, is filed as an exhibit to the Form
8-K filed by us on January 9, 2002.

                       DEADLINE FOR RECEIPT OF STOCKHOLDER
                       PROPOSALS; DISCRETIONARY AUTHORITY

     Any  stockholder who intends to present a proposal at the annual meeting of
stockholders for the year ending June 30, 2003 and have it included in our proxy
materials for that meeting must deliver the proposal to us for our consideration
no later than  September  __,  2003 and must  comply  with Rule 14a-8  under the
Securities Exchange Act of 1934, as amended.

     In addition,  under our bylaws,  certain  procedures  are  provided  that a
stockholder  must  follow to nominate  persons for  election as a director or to
introduce an item of business at the annual  meeting of  stockholders  following
fiscal year 2003.  Under these  procedures,  a notice setting forth  information
specified  in the bylaws  must be received by us no later than (i) 60 days prior
to the annual meeting if such meeting is held between February 2, 2004 and March
3, 2004;  (ii) 90 days prior to the annual meeting if such meeting is held on or
after  March 3,  2004;  or (iii) if the 2003  annual  meeting is held on another
date,  on or before the close of business on the 15th day  following the date of
public disclosure of the date of such meeting.

     Pursuant  to Rule  14a-4  under the  Securities  Exchange  Act of 1934,  as
amended,  we intend to  retain  discretionary  authority  to vote  proxies  with
respect to  stockholder  proposals  properly  presented  at the Annual  Meeting,
except in circumstances where (i) we receive notice of the proposed matter prior
to the deadline set forth in our Bylaws;  and (ii) the  proponent  complies with
the other requirements set forth in Rule 14a-4. We did not receive notice of any
stockholder proposal prior to such deadline;  therefore, no stockholder proposal
may be properly presented at the Annual Meeting.

                         HOUSEHOLDING OF PROXY MATERIALS

     In December 2000, the Securities and Exchange  Commission adopted new rules
that permit companies and intermediaries (e.g., brokers) to satisfy the delivery
requirements  for proxy  statements with respect to two or more security holders
sharing the same address by  delivering a single  proxy  statement  addressed to
those  security  holders.  This  process,  which  is  commonly  referred  to  as
"householding,"  potentially  means extra  convenience for security  holders and
cost savings for companies.

     If you are currently  receiving  multiple copies of our proxy statement and
Annual  Report at your  address and would like to request  householding  of your
communications,  please contact your broker. Once you have elected  householding
of your  communications,  householding  will  continue  until  you are  notified
otherwise or until you revoke your consent.  If, at any time, you no longer wish

                                       27

to  participate  in  householding,  and would prefer to receive a separate proxy
statement  and annual  report,  please  notify your broker,  direct your written
request to Rural/Metro Corporation,  8401 E. Indian School Road, Scottsdale,  AZ
85251, Attn: General Counsel.

                                  OTHER MATTERS

     We know of no other matters to be submitted to the Annual  Meeting.  If any
other matters  properly come before the Annual  Meeting,  it is the intention of
the persons named in the enclosed  proxy card to vote the shares they  represent
as the Board of Directors may recommend.


Scottsdale, Arizona
January __, 2003

                                       28

                                                     COMPANY NUMBER:
                                                     CONTROL NUMBER:

                             RURAL/METRO CORPORATION

         THIS PROXY IS SOLICITED ON BEHALF OF THE BOARD OF DIRECTORS OF
                            RURAL/METRO CORPORATION
         FOR THE ANNUAL MEETING OF STOCKHOLDERS TO BE HELD MARCH 3, 2003
                AND ANY ADJOURNMENT(S) OR POSTPONEMENT(S) THEREOF

     The  undersigned  stockholder  of  Rural/Metro   Corporation,   a  Delaware
corporation (the "Company"), hereby acknowledges receipt of the Notice of Annual
Meeting of  Stockholders  and Proxy Statement of the Company and hereby appoints
Jack E. Brucker and John S. Banas, III, and each or either of them,  proxies and
attorneys-in-fact, with full power of substitution, on behalf and in the name of
the   undersigned  to  represent  the  undersigned  at  the  Annual  Meeting  of
RURAL/METRO  CORPORATION to be held at Company's corporate  headquarters at 8401
East Indian School Road, Scottsdale,  Arizona, on Monday, March 3, 2003, at 3:00
p.m.,  Phoenix,  Arizona  time,  and at any  adjournment(s)  or  postponement(s)
thereof,  and to vote all shares of Common Stock and/or Preferred Stock that the
undersigned would be entitled to vote if then and there personally  present,  on
the matters set forth below.

     THIS  PROXY  WILL BE VOTED AS  DIRECTED  OR, IF NO  CONTRARY  DIRECTION  IS
INDICATED,  FOR THE  NOMINEES  IN  PROPOSAL  1; FOR THE  PROPOSAL  TO AMEND  THE
CERTFICATE OF  INCORPORATION;  FOR THE INCREASE IN THE EMPLOYEE  STOCK  PURCHASE
PLAN;  AND AS SAID  PROXIES  DEEM  ADVISABLE  ON SUCH OTHER  MATTERS AS MAY COME
BEFORE THE MEETING.

     THERE ARE THREE WAYS TO PROVIDE YOUR PROXY:


                                                                       
     BY TELEPHONE                                                         BY INTERNET

     * Quick                                                              * Quick
     * Easy                                                               * Easy
     * Immediate                                                          * Immediate

     Call Toll-Free on any Touch-Tone Phone

     Follow these easy steps:                                             Follow these easy steps:

     1.   Read the  accompanying  Proxy  Statement and Proxy              1.   Read the accompanying Proxy Statement and Proxy
          Card                                                                 Card

     2.   Call  the  toll-free  number  1-800-690-6903.  Not              2.   Go to the Website http://www.proxyvote.com
          available  to  stockholders  residing  outside the
          United States.  Stockholders  residing outside the
          United States are urged to use the Internet.

     3.   Have your voting  instruction  card available when              3.   Have your voting  instruction  card available when
          you call.                                                            you access the Website.

     4.   You will be prompted to enter your Control  Number              4.   You will be prompted to enter your Control  Number
          (located above)                                                      (located above).

     5.   Follow the simple  instructions  of the  automated              5.   Follow the instructions provided.
          attendant.

     CALL 1-800-690-6903 ANYTIME                                          GO TO HTTP://WWW.PROXYVOTE.COM

     BY MAIL


     Mark,  sign and date your  Proxy  Card and  return  it in the  postage-paid
envelope provided.

   DO NOT RETURN YOUR PROXY CARD IF YOU ARE VOTING BY TELEPHONE OR INTERNET.

                               PLEASE DETACH HERE.

                                       29

     1.   ELECTION OF DIRECTORS

     [ ]  FOR all nominees listed below (except as indicated)
     [ ]  WITHHOLD AUTHORITY to vote for all nominees listed below

          If you wish to withhold authority to vote for any individual  nominee,
     strike a line through that nominee's name in the list below:

               Louis G. Jekel                     William C. Turner

     2.   PROPOSAL TO APPROVE  AMENDMENT TO THE CERTIFICATE OF  INCORPORATION TO
          INCREASE THE AUTHORIZED NUMBER OF SHARES OF COMMON STOCK.

                    [ ] FOR        [ ] AGAINST       [ ] ABSTAIN

     3.   PROPOSAL TO APPROVE AN AMENDMENT TO THE EMPLOYEE  STOCK  PURCHASE PLAN
          TO  INCREASE  THE  NUMBER OF SHARES OF OUR  COMMON  STOCK  THAT MAY BE
          PURCHASED  PURSUANT  TO THE PLAN FROM  2,150,000  SHARES TO  3,950,000
          SHARES.

                    [ ] FOR        [ ] AGAINST       [ ] ABSTAIN

     and upon such other  matters that may  properly  come before the meeting or
     any adjournment(s) or postponement(s) thereof.

                                       30

                              A majority of such  attorneys  or  substitutes  as
                              shall be present and shall act at said  meeting or
                              any  adjournment  or  adjournments  thereof (or if
                              only one shall be present and act,  then that one)
                              shall have and may  exercise  all of the powers of
                              said attorneys-in-fact hereunder.

Dated: _____________________

                              SIGNATURES:

                              __________________________________________________

                              __________________________________________________

                              __________________________________________________

                              __________________________________________________

                              (This  Proxy  should  be  dated,   signed  by  the
                              stockholder(s)  exactly as his or her name appears
                              hereon,  and  returned  promptly  in the  enclosed
                              envelope.  Persons signing in a fiduciary capacity
                              should so  indicate.  If shares  are held by joint
                              tenants   or   as   community    property,    both
                              stockholders should sign.)

                                       31

                                                                      APPENDIX A
                                                   (Not Part of Proxy Statement)

                             RURAL/METRO CORPORATION

                          EMPLOYEE STOCK PURCHASE PLAN

                       AS AMENDED THROUGH JANUARY 1, 2002


                                    ARTICLE I

                                     PURPOSE

     1.1  NAME.  This  Stock  Purchase  Plan  shall be known as the  Rural/Metro
Employee Stock Purchase Plan (the "Plan").

     1.2 PURPOSE.  The Plan is intended to provide a method whereby employees of
Rural/Metro Corporation, a Delaware corporation (the "Company"), and one or more
of its Subsidiary Corporations will have an opportunity to acquire a proprietary
interest in the Company  through the  purchase of shares of the Common  Stock of
the Company.

     1.3  QUALIFICATION.  It is the  intention  of the  Company to have the Plan
qualify as an "employee  stock  purchase plan" under section 423 of the Internal
Revenue Code of 1986, as amended (the "Code").  The provisions of the Plan shall
be construed so as to extend and limit participation in a manner consistent with
the requirements of that section of the Code.

                                   ARTICLE II

                                   DEFINITIONS

     2.1  ADMINISTRATOR.  "Administrator"  shall mean the  Company,  which shall
administer the Plan in accordance with Article XI.

     2.2 BASE PAY.  "Base Pay" shall mean the actual salary and/or wages paid to
an  Employee  as  of  each  pay  date,   excluding  shift   premiums,   bonuses,
"skilled-based"  pay,  and other  special  payments,  commissions  (unless  such
commissions  represent the primary source of compensation,  as determined by the
Administrator) and other marketing incentive payments.

     2.3 EMPLOYEE.  "Employee" shall mean any person who is customarily employed
on a full-time or part-time  basis by the Company and is regularly  scheduled to
work more than 20 hours per week.

     2.4 PARTICIPATING COMPANY.  "Participating  Company" shall mean the Company
and such  Subsidiary  Corporation as may be designated  from time to time by the
Board of Directors of the Company.

     2.5 STOCK.  "Stock"  shall mean the Common Stock of the Company,  par value
one cent ($.01).

     2.6 SUBSIDIARY CORPORATION. "Subsidiary Corporation" shall mean any present
or future corporation which would be a "subsidiary  corporation" of the Company,
as that term is defined in Code section 424.

                                       32

                                   ARTICLE III

                         ELIGIBILITY AND PARTICIPATION

     3.1 INITIAL  ELIGIBILITY.  Any Employee who shall have completed 30 days of
continuous  employment  with  a  Participating  Company  and  is  employed  by a
Participating  Company on the date such Employee's  participation in the Plan is
to become effective shall be eligible to participate in Offerings under the Plan
which  commence on or after such 30 day  employment  period has  concluded.  Any
Corporation  which becomes a Subsidiary  Corporation  after the initial Offering
Commencement Date shall become a Participating Company only upon the decision of
the Board of Directors of the Company to designate such  Subsidiary  Corporation
as a  Participating  Company  and to  extend  the  benefits  of the  Plan to its
eligible Employees. For any Subsidiary Corporation which becomes a Participating
Company in the Plan after July 1, 1994,  a  subsequent  effective  date shall be
designated with respect to its  participation by the eligible  Employees of such
Participating Company.

     3.2 LEAVE OF ABSENCE.  For purposes of  participation in the Plan, a person
on leave of absence  shall be deemed to be an Employee  for the first 90 days of
such leave of absence  and such  Employee's  employment  shall be deemed to have
terminated  at the close of  business  on the 90th day of such  leave of absence
unless such  Employee  shall have  returned to regular  full-time  or  part-time
employment (as the case may be) prior to the close of business on such 90th day.
Termination by a Participating Company of any Employee's leave of absence, other
than  termination  of such  leave of absence on return to full time or part time
employment,  shall  terminate as Employee's  employment  for all purposes of the
Plan and shall terminate such Employee's  participation in the Plan and right to
exercise any option.

     3.3 RESTRICTIONS ON  PARTICIPATION.  Notwithstanding  any provisions of the
Plan to the contrary,  no Employee  shall be granted an option to participate in
the Plan:

          (a) if,  immediately  after the grant,  such Employee would own stock,
and/or hold  outstanding  options to purchase stock,  possessing five percent or
more of the total combined  voting power or value of all classes of stock of the
Company (for purposes of this paragraph, the rules of section 424(d) of the Code
shall apply in determining stock ownership of any Employee); or

          (b) which permits such  Employee's  rights to purchase stock under all
Employee stock purchase plans of the Company and all Participating  Companies to
accrue  at a rate  which  exceeds  $25,000  in fair  market  value of the  stock
(determined  at the time such option is granted) for each calendar year in which
such option is outstanding.

     3.4  COMMENCEMENT  OF  PARTICIPATION.  An  eligible  Employee  may become a
participant by completing the enrollment forms  prescribed by the  Administrator
(including  a purchase  agreement  and a payroll  deduction  authorization)  and
filing  such  forms  with the  designated  office  of the  Company  prior to the
Offering  Commencement  Date for the next scheduled  Offering (as such terms are
defined below).  Payroll deductions for a participant shall commence on the next
scheduled  Offering  Commencement Date when such Employee's  authorization for a
payroll deduction becomes effective and shall continue in effect for the term of
this Plan,  except to the extent such payroll  deduction  becomes  effective and
shall  continue  in effect for the term of this Plan,  except to the extent such
payroll  deduction is changed in accordance  with this Section 3.4 or terminated
in accordance with Article VIII. The participant  may, at any time,  increase or
decrease  the  rate  of  the  participant's  payroll  deduction  by  filing  the
appropriate form with the designated  office of the Company.  The new rate shall
become effective as of the next applicable Offering Commencement Date.

                                   ARTICLE IV

                                    OFFERINGS

     4.1  ANNUAL  OFFERINGS.  The Plan  will be  implemented  by up to 10 annual
offerings of the Company's Common Stock (the  "Offerings")  beginning on the 1st
day of  July  in each  of the  years  1994  through  2003,  with  each  Offering
terminating  on June 30 of the  following  year,  provided,  however,  that each
annual Offering may, in the discretion of the  Administrator  exercised prior to
the commencement  thereof,  be divided into two six-month  Offerings  commencing
respectively, on July 1 and January 1 and terminating six months thereafter. The
total number of shares  issuable  under the Plan shall be 2,150,000.  As used in
the Plan,  "Offering  Commencement  Date"  means the January 1 or July 1, as the
case may be, on which the particular  Offering begins and "Offering  Termination
Date"  means  the  June 30 or  December  31 as the case  may be,  on  which  the
particular  Offering  terminates.  The Administrator  may, prior to the Offering
Commencement  Date  of an  Offering,  specify  a  number  of  shares  to be made
available for that Offering.

                                       33

                                    ARTICLE V

                               PAYROLL DEDUCTIONS

     5.1   PERCENTAGE  OF   PARTICIPATION.   At  the  time  an  Employee   files
authorization  for payroll  deduction and becomes a participant in the Plan, the
Employee shall elect to have deductions made from the Employee's pay on each pay
date  occurring  during the time the Employee is a  participant  in an Offering.
Such deductions  shall be an amount equal to the rate of 1, 2, 3, 4, 5, 6, 7, 8,
9 or 10 percent (as elected by the Employee)  times such Employee's Base Pay for
each pay date occurring during such Offering ("Participation Amount"); provided,
however,  that prior to any Offering  Commencement Date, the Administrator shall
have the  discretion  to limit  deductions  to less than 10 percent (but no less
than 5 percent) for any Offering.

     5.2 PARTICIPANT'S  ACCOUNT.  All payroll  deductions made for a participant
shall be credited to such  Employee's  account under the Plan. A participant may
not make any separate  cash  payment  into such account  except when on leave of
absence and then only as provided in Section 5.4.

     5.3  CHANGES  IN  PAYROLL   DEDUCTIONS.   A  participant   may  discontinue
participation  in the Plan as provided in ARTICLE VIII,  but no other change can
be made during an Offering and,  specifically,  a participant  may not alter the
amount of such participant's payroll deductions for that Offering.

     5.4 LEAVE OF ABSENCE.  If a  participant  goes on a leave of absence,  such
participant  shall have the right to elect:  (a) to withdraw the balance in such
participant's  account  pursuant to Section 8.1  hereof,  or (b) to  discontinue
contributions  to the Plan but  remain a  participant  in the Plan,  or remain a
participant in the Plan during such leave of absence,  authorizing deductions to
be made from  payments  by the Company to the  participant  during such leave of
absence  and  undertaking  to make cash  payment  to the Plan at the end of each
payroll period to the extent that amount payable by the Participating Company to
such  participant are  insufficient to meet such  participant's  authorized Plan
deductions.

                                   ARTICLE VI

                               GRANTING OF OPTION

     6.1  NUMBER  OF  OPTION  SHARES.  On each  Offering  Commencement  Date,  a
participating  Employee  shall be  deemed  to have  been  granted  an  option to
purchase  a maximum  number of shares of the Stock of the  Company  equal to the
Participation  Amount (as defined in Section  5.1 hereof)  divided by the Option
Price of the stock of the Company on the applicable Offering  Commencement Date,
determined as provided in Section 6.2 hereof.

     6.2  OPTION  PRICE.  The  Option  Price of  Stock  purchased  with  payroll
deductions  made during each  Offering  for a  participant  therein  shall be 85
percent of the closing price of the Stock on the Offering  Commencement  Date or
the nearest prior  business day on which  trading  occurred on the NASDAQ Nation
Market; provided,  however, that for Offerings that commence on or after January
1, 1998,  the Option  Price  shall be the lower of (a) 85 percent of the closing
price of the  Stock  on the  Offering  Commencement  Date or the  nearest  prior
business day on which trading  occurred on the NASDAQ Nation  Market;  or (b) 85
percent of the closing  price of the Stock on the Offering  Termination  Date or
the nearest prior business day on which trading  occurred on the NASDAQ National
Market.

                                   ARTICLE VII

                               EXERCISE OF OPTION

     7.1 AUTOMATIC  EXERCISE.  Unless a participant  gives written notice to the
Company as hereinafter  provided,  such participant's option for the purchase of
stock  granted  under  Section 6.1 hereof will be deemed to have been  exercised
automatically  on the Offering  Termination Date applicable to such Offering for
the purchase of the number of full shares of Stock which the accumulated payroll
deduction  in  such  Employee's  account  at  that  time  will  purchase  at the
applicable  Option  Price  (but not in excess of the  number of shares for which
options have been granted to the Employee  pursuant to Section 6.1 hereof),  and
any  excess in such  Employee's  account  at that time will be  returned  to the
participant.

                                       34

     7.2 FRACTIONAL SHARES.  Fractional shares will not be issued under the Plan
and any accumulated  payroll  deductions  which would have been used to purchase
fractional  shares  will be, at the  option  of the  Administrator,  either  (a)
returned (without  interest) to any Employee promptly  following the termination
of an  Offering,  or (b)  added  to the  Participation  Amount  and held for the
purchase of Stock in connection with the next Offering;  provided, however, that
such amount  (without  interest)  shall be refunded to any Employee who provides
the Company with a written  request for a refund prior to the use of such amount
to purchase Stock at the end of the next Offering.

     7.3  TRANSFERABILITY OF OPTION.  During a participant's  lifetime,  options
held by such participant shall be exercisable only by that participant.

     7.4  DELIVERY  OF STOCK.  As  promptly as  practicable  after the  Offering
Termination Date of each Offering, the Company will deliver to each participant,
as appropriate, the Stock purchased upon exercise of such Employee's option. All
Stock delivered to each participant will contain a restriction stating that such
Stock is  restricted  from being  transferred  for a period of one year from the
date of issuance  unless the  Administrator  otherwise  consents.  It is not the
intention of the  Administrator  to consent to transfers except in extraordinary
situations  such as upon  the  death of a  participant.  The  Administrator  may
withhold its consent to any such  transfer in its  absolute  and sole  arbitrary
discretion.  Any transfer in  violation of the legend  placed on each such stock
certificate  shall be void ab  initio.  In no  event,  however,  shall  stock be
forfeited for violation of the transfer restriction.

                                  ARTICLE VIII

                                   WITHDRAWAL

     8.1 IN  GENERAL.  At any time  prior to the last five  days of an  Offering
period,  a  participant  may  withdraw  payroll  deductions   credited  to  such
participant's  account under the Plan by giving written notice to the designated
office of the Company, which withdrawal notice shall be in form and substance as
decided  by  the  Administrator.  All of the  participant's  payroll  deductions
credited to the participant's  account will be paid to the participant  promptly
after receipt of such participant's notice of withdrawal, and no further payroll
deductions  will be made from the  participant's  pay during  such  Offering  or
during any  subsequent  Offering  unless an Employee  re-enrolls  as provided in
Section 8.2  hereof.  The  Company  may,  at its option,  treat any attempt by a
participant to borrow on the security of such participant's  accumulated payroll
deductions as an election to withdraw such deductions.

     8.2 EFFECT ON SUBSEQUENT PARTICIPATION. A participant's withdrawal from any
Offering  will  not  have  any  effect  upon  such  Employee's   eligibility  to
participate  in  any  succeeding  Offering  or in any  similar  plan  which  may
hereafter  be adopted by the  Company.  In order to be eligible for a subsequent
Offering, however, a participant who has withdrawn from an Offering must satisfy
the requirements of Section 3.4 hereof prior to the Offering  Commencement  Date
of the next succeeding Offering.

     8.3  TERMINATION  OF  EMPLOYMENT.  Upon  termination  of the  participant's
employment for any reason during an Offering period,  including  retirement (but
excluding death or permanent  disablement  while in the employ of the Company or
continuation  of a leave of a absence for a period beyond 90 days),  the payroll
deductions  credited to such Employee's account for that Offering period will be
returned to the Employee,  or, in the case of the Employee's death subsequent to
the termination of such Employee's employment, to the person or persons entitled
thereto under Section 12.1 hereof.

     8.4  TERMINATION  OF  EMPLOYMENT  DUE TO  DEATH.  Upon  termination  of the
participant's employment during an Offering period because of death or permanent
disablement, the participant or participant's beneficiary (as defined in Section
12.1  hereof)  shall  have the right to elect,  by written  notice  given to the
designated  office  of  the  Company  prior  to  the  earlier  of  the  Offering
Termination  Date or the expiration of a period of 60 days  commencing  with the
termination of the participant's employment, either:

          (a)  to  withdraw  all  of  the  payroll  deductions  credited  to the
participant's account under the Plan, or

          (b)  to  exercise  the  participant's  option  on  the  next  Offering
Termination  Date and  purchase  the  number of full  shares of stock  which the
accumulated  payroll deductions in the participant's  account at the date of the
participant's  cessation of employment  will purchase at the  applicable  option
price,  and any excess in such  account  will be returned  to said  beneficiary,
without interest.

                                       35

In the event that no such written  notice of election  shall be duly received by
the designated  office of the Company,  the beneficiary  shall  automatically be
deemed to have elected, pursuant to paragraph (b), to exercise the participant's
option.

     8.5 LEAVE OF ABSENCE.  A participant on leave of absence shall,  subject to
the election made by such participant  pursuant to Section 5.5 hereof,  continue
to be a  participant  in the Plan so long as such  participant  in on continuous
leave of absence.  A participant  who has been on leave of absence for more than
90 days and who  therefore  is not an Employee for the purpose of the Plan shall
not be entitled to participate in any Offering  commencing after the 90th day of
such leave of absence.  Notwithstanding any other provisions of the Plan, unless
a  participant  on leave of absence  returns  to regular  full time or part time
employment with the Company at the earlier of: (a) the termination of such leave
of absence or (b) three months from the 90th day of such leave of absence,  such
participant's  participation  in the Plan shall  terminate  on whichever of such
dates first occurs.

                                   ARTICLE IX

                                    INTEREST

     9.1 PAYMENT OF INTEREST.  No interest  will be paid or allowed on any money
paid  into the Plan or  credited  to the  account  of any  participant  Employee
including  any  interest  paid on any and all money which is  distributed  to an
Employee or such Employee's  beneficiary  pursuant to the provisions of Sections
8.1, 8.3, 8.4 and 10.1 hereof.

                                    ARTICLE X

                                      STOCK

     10.1  MAXIMUM  SHARES.  The maximum  number of shares which shall be issued
under the Plan,  subject to  adjustment  upon changes in  capitalization  of the
Company as provided in Section 12.4 hereof,  shall be 2,150,000  shares.  If the
total  number  of  share  for  which  options  are  exercised  on  any  Offering
Termination  Date in  accordance  with Article VI exceeds the maximum  number of
shares for the applicable Offering, the Company shall make a pro rata allocation
of the shares  available  for delivery and  distribution  in as nearly a uniform
manner as shall be practicable  and as the  Administrator  shall determine to be
equitable, and the balance of payroll deductions credited to the account of each
participant  under the Plan shall be returned to such participant as promptly as
possible.

     10.2  PARTICIPANT'S  INTEREST IN OPTION STOCK. The participant will have no
interest in stock covered by such  Employee's  option until such option has been
exercised.

     10.3  REGISTRATION OF STOCK.  Stock to be delivered to a participant  under
the  Plan  will  be  registered  in the  name  of the  participant,  or,  if the
participant so directs by written notice to the designated office of the Company
prior to the Offering  Termination Date applicable  thereto, in the names of the
participant  and one such other person as may be designated by the  participant,
in the form and manner permitted by applicable law.

     10.4  RESTRICTIONS  ON  EXERCISE.  The  Board  of  Directors  may,  in  its
discretion,  require as conditions to the exercise of any option that the shares
of Common Stock reserved for issuance upon the exercise of the option shall have
been duly listed, upon official notice of issuance, upon a stock exchange or the
NASDAQ National Market, and that either:

          (a) a  Registration  Statement  under the  Securities  Act of 1933, as
amended, with respect to said shares shall be effective, or

          (b) the participant shall have represented at the time of purchase, in
form and  substance  satisfactory  to the  Company,  that it is such  Employee's
intention  to  purchase  the  shares  for  investment  and  not  for  resale  or
distribution.

                                   ARTICLE XI

                                 ADMINISTRATION

     11.1 AUTHORITY OF ADMINISTRATOR.  Subject to the express  provisions of the
Plan,  the  Administrator  shall have  plenary  authority in its  discretion  to
interpret  and construe any and all  provisions  of the Plan, to adopt rules and
regulations  for  administering  the Plan, and to make all other  determinations
deemed necessary or advisable for  administering  the Plan. The  Administrator's

                                       36

determination on the foregoing  matters shall be conclusive.  The  Administrator
may delegate its authority as it deems desirable and/or necessary.

                                   ARTICLE XII

                                  MISCELLANEOUS

     12.1  DESIGNATION  OF  BENEFICIARY.   A  participant  may  file  a  written
designation  of a  beneficiary  who is to receive any Stock  and/or  cash.  Such
designation  of  beneficiary  may be changed by the  participant  at any time by
written  notice to the  designated  office of the  Company.  Upon the death of a
participant  and upon receipt by the Company of proof of identity and  existence
at  the  participant's   death  of  a  beneficiary  validly  designated  by  the
participant  under the Plan, the Company shall deliver such Stock and/or cash to
such beneficiary.  In the event of the death of a participant and in the absence
of a beneficiary  validly designated under the Plan who is living at the time of
such  participant's  death,  the Company shall deliver such Stock and/or cash to
the executor or administrator  of the estate of the  participant,  or if no such
executor or administrator  has been appointed (to the knowledge of the Company),
the Company, in its discretion, may deliver such Stock and/or cash to the spouse
or to  any  one or  more  dependents  of the  participant  as  the  Company  may
designate. No beneficiary shall, prior to the death of the participant by who he
has been  designated,  acquire  any  interest in the Stock or cash credit to the
participant under the Plan.

     12.2   TRANSFERABILITY.   Neither   payroll   deductions   credited   to  a
participant's account nor any rights with regard to the exercise of an option or
to  receive  Stock  under the Plan may be  assigned,  transferred,  pledged,  or
otherwise  disposed of in any way by the  participant  other than by will or the
laws of descent  and  distribution.  Any such  attempted  assignment,  transfer,
pledge or other disposition shall be without effect, except that the Company may
treat such act as an election to withdraw funds in accordance with Article VIII.

     12.3 USE OF FUNDS. All payroll  deductions  received or held by the Company
under this Plan may be used by the  Company  for any  corporate  purpose and the
Company shall not be obligated to segregate such payroll deductions.

     12.4 ADJUSTMENT UPON CHANGES IN CAPITALIZATION.

          (a) If, while any options are outstanding,  the outstanding  shares of
Common Stock of the Company have  increased,  decreased,  changed  into, or been
exchanged for a different  number or kind of shares or securities of the Company
through reorganization, merger, recapitalization,  reclassification, stock split
(whether or not effected in the form of a stock  dividend),  reverse stock split
or similar transaction, appropriate and proportionate adjustments may be made by
the  Administrator  in the number  and/or  kind of shares  which are  subject to
purchase under  outstanding  options and on the option  exercise price or prices
applicable to such  outstanding  options.  In addition,  in any such event,  the
number and/or kind of share which may be offered in the  Offerings  described in
Article IV hereof shall also be proportionately adjusted.

          (b) Upon the  dissolution  or  liquidation  of the Company,  or upon a
reorganization,  merger  or  consolidation  of the  Company  with  one  or  more
corporation  as a result of which the Company is not the surviving  corporation,
or upon a sale of  substantially  all of the property or stock of the Company to
another  corporation,  the holder of each option then outstanding under the Plan
will  thereafter  be entitled to receive at the next Offering  Termination  Date
upon the exercise of such option for each share as to which such option shall be
exercised,  as nearly as  reasonably  may be  determined,  the cash,  securities
and/or  property  which a holder of one share of the Company's  Common Stock was
entitled  to  receive  upon and at the time of such  transaction.  The  Board of
Directors  shall take such steps in  connection  with such  transactions  as the
Board shall deem  necessary to assure that the  provisions  of this Section 12.4
shall  thereafter be applicable,  as nearly as reasonably may be determined,  in
relation to the said cash, securities and/or property as to which such holder of
such option might thereafter be entitled to receive.

     12.5 AMENDMENT AND TERMINATION.  The Board of Directors shall have complete
power and authority to terminate or amend the Plan; provided,  however, that the
Board of Directors  shall not,  without the approval of the  stockholders of the
Corporation  (i) increase the maximum number of shares which may be issued under
the  Plan  (except  pursuant  to  Section  12.4  hereof);   or  (ii)  amend  the
requirements  as to the class of Employees  eligible to purchase stock under the
Plan. No termination,  modification,  or amendment of the Plan may,  without the
consent of an Employee  then having an option under the Plan to purchase  stock,
adversely affect the rights of such Employee under such option.

     12.6 EFFECTIVE DATE. The original Plan was effective as of July 1, 1994 and
was  thereafter  approved  by the holders of the  majority  of the Common  Stock
present  and  represented  at the  annual  meeting of the  shareholders  held on

                                       37

December 8, 1994. The Plan was  subsequently  amended (on several  occasions) to
increase  the  number  of shares  issuable  under  the  Plan.  This most  recent
amendment and restatement (which does not increase the number of shares issuable
under the Plan) is effective January 1, 2002.

     12.7 NO  EMPLOYMENT  RIGHTS.  The Plan does not,  directly  or  indirectly,
create  any right for the  benefit  of any  Employee  or class of  Employees  to
purchase  any  shares  under the Plan,  or  create in any  Employee  or class of
Employees any right with respect to  continuation  of employment by the Company,
and it shall not be deemed to interfere in any way with the  Company's  right to
terminate, or otherwise modify, an Employee's employment at any time.

     12.8 EFFECT OF PLAN. The provisions of the Plan shall,  in accordance  with
its terms,  be binding upon, and inure to the benefit of, all successors of each
Employee  participating  in  the  Plan,  including,   without  limitation,  such
Employee's estate and the executors,  administrators or trustees thereof,  heirs
and legatees,  and any receiver,  trustee in  bankruptcy  or  representative  of
creditors of such Employee.

     12.9 GOVERNING LAW. The law of the State of Arizona will govern all matters
relating  to the Plan except to the extent it is  superceded  by the laws of the
United States.

                                        RURAL/METRO CORPORATION,
                                        a Delaware corporation


                                        By: ________________________________

                                        Its: _______________________________

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