UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 -------------------- FORM 10-Q QUARTERLY REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarter ended Commission File Number: March 31, 1997 0-10211 INTER-TEL, INCORPORATED Incorporated in the State of Arizona I.R.S. No. 86-0220994 120 North 44th Street, Suite 200 Phoenix, Arizona 85034-1822 (602) 302-8900 -------------- Common Stock (12,958,463 shares outstanding as of March 31, 1997) Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter periods that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No --- --- INDEX INTER-TEL, INCORPORATED AND SUBSIDIARIES Page PART I. FINANCIAL INFORMATION Item 1. Financial Statements (Unaudited) Condensed consolidated balance sheets--March 31, 3 1997 and December 31, 1996 Condensed consolidated statements of income--three 4 months ended March 31, 1997 and March 31, 1996 Condensed consolidated statements of cash flows 5 --three months ended March 31, 1997 and March 31, 1996 Notes to condensed consolidated financial 6 statements--March 31, 1997 Item 2. Management's Discussion and Analysis of Financial 6 Condition and Results of Operations PART II. OTHER INFORMATION 15 SIGNATURES 17 EXHIBIT 11.1 18 2 PART I. FINANCIAL INFORMATION INTER-TEL, INCORPORATED AND SUBSIDIARIES CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited) (In thousands) March 31, December 31, 1997 1996 ---- ---- ASSETS CURRENT ASSETS Cash and equivalents $ 41,843 $ 38,936 Accounts receivable - net 29,568 29,998 Inventories 21,060 21,280 Net investment in sales-leases 10,546 8,243 Prepaid expenses and other assets 6,270 7,008 --------- --------- TOTAL CURRENT ASSETS 109,287 105,465 PROPERTY & EQUIPMENT 11,953 11,189 OTHER ASSETS 13,907 15,957 --------- --------- $ 135,147 $ 132,611 ========= ========= LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES Accounts payable $ 7,922 $ 8,915 Other current liabilities 16,864 16,841 --------- --------- TOTAL CURRENT LIABILITIES 24,786 25,756 DEFERRED TAXES AND OTHER LIABILITIES 12,805 11,921 SHAREHOLDERS' EQUITY Common stock 59,948 59,875 Retained earnings 38,134 35,464 Equity adjustment for foreign currency translation (503) (359) ---- ---- 97,579 94,980 Less receivable from Employee Stock Ownership Trust (23) (46) --------- --------- TOTAL SHAREHOLDERS' EQUITY 97,556 94,934 --------- --------- $ 135,147 $ 132,611 ========= ========= 3 INTER-TEL, INCORPORATED AND SUBSIDIARIES CONDENSED CONSOLIDATED STATEMENTS OF INCOME (Unaudited) (In thousands, except Three Months Ended per share amounts) March 31, 1997 March 31, 1996 -------------- -------------- NET SALES $ 50,322 $ 42,213 Cost of sales 28,152 22,901 -------- -------- GROSS PROFIT 22,170 19,312 Research & development 1,845 1,704 Selling, general, and administrative 16,052 13,200 -------- -------- 17,897 14,904 OPERATING INCOME 4,273 4,408 Interest and other income 223 446 Interest expense (7) (4) -------- -------- INCOME BEFORE TAXES 4,489 4,850 Income taxes 1,819 1,951 -------- -------- NET INCOME $ 2,670 $ 2,899 -------- -------- NET INCOME PER SHARE $ .20 $ .22 ======== ======== Average number of shares outstanding 13,346 13,293 ======== ======== 4 INTER-TEL, INCORPORATED AND SUBSIDIARIES CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) Three Months Ended (In thousands) March 31, 1997 March 31, 1996 -------------- -------------- OPERATING ACTIVITIES NET INCOME $ 2,670 $ 2,899 Adjustments to reflect operating activities: Depreciation and amortization 1,069 921 Changes in operating assets and liabilities (166) (7,230) Other 1,795 2,130 -------- -------- NET CASH PROVIDED BY (USED IN) OPERATING ACTIVITIES 5,368 (1,280) INVESTING ACTIVITIES Additions to property and equipment (1,709) (1,597) Cash used in acquisition (825) 0 -------- -------- NET CASH USED IN INVESTING ACTIVITIES (2,534) (1,597) FINANCING ACTIVITIES Proceeds from exercise of stock options 73 89 -------- -------- NET CASH PROVIDED BY FINANCING ACTIVITIES 73 89 INCREASE/(DECREASE) IN CASH AND EQUIVALENTS 2,907 (2,788) CASH AND EQUIVALENTS AT BEGINNING OF PERIOD 38,936 39,640 -------- -------- CASH AND EQUIVALENTS AT END OF PERIOD $ 41,843 $ 36,852 ======== ======== 5 INTER-TEL, INCORPORATED AND SUBSIDIARIES NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Unaudited) March 31, 1997 NOTE A--BASIS OF PRESENTATION The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles for interim financial information and with the instructions to Form 10-Q and Rule 10-01 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by generally accepted accounting principles for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation of the results for the interim periods presented have been included. Operating results for the three months ending March 31, 1997 are not necessarily indicative of the results that may be expected for the year ended December 31, 1997. For further information, refer to the consolidated financial statements and footnotes thereto included in the Company's annual report on Form 10-K for the year ended December 31, 1996. NOTE B--INCOME PER SHARE Primary earnings per share assume that outstanding common shares were increased by shares issuable upon the exercise of all outstanding stock options to which market price exceeds exercise price less shares which could have been purchased with related proceeds. In February 1997, the Financial Accounting Standards Board issued Statement No. 128, Earnings per Share, which is required to be adopted on December 31, 1997. At that time, the Company will be required to change the method currently used to compute earnings per share and to restate all prior periods. Under the new requirements for calculating primary earnings per share, the dilutive effect of stock options will be excluded. The impact is expected to result in an increase in primary earnings per share for the first quarter ended March 31, 1997 and March 31, 1996 of $.01 and $.01 per share, respectively. The impact of Statement 128 on the calculation of fully diluted earnings per share for these quarters is not expected to be material. 6 PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Overview Inter-Tel is a single point of contact, full service solutions integrator providing AXXESS and Axxent digital business communication platforms, Axxessory Talk voice processing platforms, call processing and voice processing software along with various other productivity enhancing software applications, computer telephone integration, and network services and long distance calling services, as well as maintenance, leasing and support services. The Company's Common Stock is quoted on the Nasdaq National Market System under the symbol INTL. This Report on Form 10-Q contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Actual results could differ materially from those projected in the forward-looking statements as a result of many risk factors, including, without limitation, those set forth under "Factors That May Affect Future Results Of Operations" below. Results of Operations Net sales increased 19.2% to $50.3 million in the first quarter of 1997 from $42.2 million in the first quarter of 1996. Sales from direct sales offices accounted for approximately $6.2 million of the increase, while wholesale distribution sales decreased approximately $500,000. The remaining increases occurred in long distance sales and other operations. The following table sets forth selected statements of income data as a percentage of net sales: Three months and year Ended March 31, 1997 1996 ---- ---- Net sales 100.0% 100.0% Cost of sales 55.9 54.3 ------ ------ Gross profit 44.1 45.7 Research and development 3.7 4.0 Selling, general and administrative 31.9 31.3 ------ ------ Operating income 8.5 10.4 Interest and other income 0.4 1.1 Interest expense 0.0 0.0 Income taxes 3.6 4.6 ------ ------ Net income 5.3% 6.9% ------ ------ Gross profit for the first quarter of 1997 increased 14.8% to $22.2 million, or 44.1% of net sales, from $19.3 million, or 45.7% of net sales, in the first quarter of 1996. Gross margin decreased slightly compared to the first quarter of 1996, but was higher than the year ended December 31, 1996 gross margin. The different sales mix of products and services, and sales through different distribution channels each impact the Company's gross margin. The Company received higher margins from sales of AXXESS digital communication platforms, call processing 7 software and voice processing software, which were offset by lower margins on sales through dealer channels and sales of long distance calling services. Research and development expenses for the first quarter of 1997 increased 8.3% to $1.8 million, or 3.7% of net sales, from $1.7 million, or 4.0% of net sales, for the first quarter of 1996. This increase was primarily attributable to expenses relating to the continued development of the AXXESS and Inter-Tel Axxent software and systems, unified messaging and voice processing software, Inter-Tel.Net and Vocal'Net server, and CTI applications. The Company expects that research and development expenses will continue to increase in absolute dollars as the Company continues to develop and enhance existing and new technologies and products. These expenses may vary, however, as a percentage of net sales. Selling, general and administrative expenses in the first quarter of 1997 increased to $16.1 million, or 31.9% of net sales, from $13.2 million, or 31.3% of net sales, in the first quarter of 1996. This reflected increased selling, incentive, training and other compensation costs attributable to the increased sales through the Company's direct sales offices, additional personnel to support the direct dealer network and expanded long distance operations, and expenses associated with the expansion of international operations. In addition, the Company increased its sales and technical training staff, expanded its credit management group and made appropriate increases in reserves for accounts receivable. The Company expects that selling, general and administrative expenses will increase in absolute dollars, but may vary as a percentage of net sales. Other income in both periods consisted primarily of interest income and foreign exchange rate gains and losses and decreased in the first quarter of 1997 primarily due to differences in net foreign exchange rate gains and losses. Net income for the first quarter of 1997 was $2.7 million ($.20 per share), compared to net income of $2.9 million ($.22 per share) for the first quarter of 1996, a decrease of 7.9%. Inflation/Currency Fluctuation Inflation and currency fluctuations have not previously had a material impact on Inter-Tel's operations. International procurement agreements have traditionally been denominated in U.S. currency. Moreover, a significant amount of contract manufacturing has been moved to domestic sources. The expansion of international operations in the United Kingdom and Europe and anticipated increased sales in Japan and Asia and elsewhere could result in higher international sales as a percentage of total revenues, but international revenues are currently not significant. Liquidity and Capital Resources The Company continues to expand its direct sales offices and dealer network, which has required and is expected to continue to require working capital for increased accounts receivable and inventories. During the first three months of 1997, despite the expansion of the Company's sales channels, including the integration of NTL Corporation, dba ComNet of Ohio, which was acquired in November 1996, accounts receivable and inventories decreased approximately $650,000. This decrease reflects the Company's moves to tighten credit on its customers and to place stricter controls on inventory purchases. In addition, the Company's capital expenditures totaled $1.7 million in the first quarter of 1997. The Company intends to continue to make significant capital expenditures during 1997, principally relating to improvement of the Company's management 8 information systems. At March 31, 1997, the Company had $41.8 million in cash and equivalents, which represents an increase of approximately $2.9 million from December 31, 1996. The Company has a loan agreement with Bank One, Arizona, NA. which provides for a $7.0 million, unsecured revolving line of credit. The credit facility is annually renewable and is available through July 31, 1997. Under the credit facility, the Company has the option to borrow at a prime rate or adjusted LIBOR interest rate. The credit facility is being used primarily to support international letters of credit to suppliers. During the third quarter of 1995, the Company completed a secondary stock offering. A portion of the net proceeds from that offering have been used, and may continue to be used, to finance strategic acquisitions or corporate alliances. In April, 1997, the Company announced a plan to repurchase up to 1,450,000 shares of its common stock, which may require significant outlays of available cash. The Company offers to its customers lease financing and other services, including its Totalease program, through its Inter-Tel Leasing subsidiary. The Company funds its Totalease program in part through the sale to financial institutions of rental income streams under the leases. Resold Totalease rentals totaling $75.8 million and $66.0 million remain unbilled at March 31, 1997 and December 31, 1996, respectively. The Company is obligated to repurchase such income streams in the event of defaults by lease customers and, accordingly, maintains reserves based upon loss experience and past due accounts. Although the Company to date has been able to resell the rental streams from leases under the Totalease program profitably and on a substantially current basis, the timing and profitability of lease resales could impact the Company's business and operating results, particularly in an environment of fluctuating interest rates. If the Company is required to repurchase rental streams and realize losses thereon in amounts exceeding its reserves, its operating results will be adversely affected. The Company believes that its working capital and credit facilities will be sufficient to fund purchases of capital equipment, to finance cash acquisitions, and to repurchase shares of the Company's common stock which the Company may consider and to provide adequate working capital for the foreseeable future. However, to the extent that additional funds are required in the future to address working capital needs and to provide funding for capital expenditures, expansion of the business or additional acquisitions, the Company will seek additional financing. There can be no assurance that additional financing will be available when required or on acceptable terms. Factors That May Affect Results of Future Operations In evaluating the Company's business, shareholders should carefully consider the following factors in addition to the other information presented in this Form 10-Q. Rapid Technological Change and Dependence on New and Timely Product Introductions The market for the Company's software, products and services is characterized by rapid technological change and continuing demand for new products, features and applications. Current competitors or new market entrants may develop new products or product features that could adversely affect the competitive position of the Company's products. Accordingly, the timely introduction of new products and product features, as well as new telecommunications applications, will be a key factor in the Company's future success. Occasionally, new products 9 contain undetected errors or "bugs" when released. Such bugs may result from defects contained in software products offered by the Company's suppliers or other third parties that are intended to be compatible with the Company's products, over which the Company has little or no control. Although the Company seeks to minimize the number of bugs in its products by its test procedures and strict quality control, there can be no assurance that its new products will be error free when introduced. Any significant delay in the commercial introduction of the Company's products due to bugs, any design modifications required to correct bugs or any impairment of customer satisfaction as a result of bugs could have a material adverse effect on the Company's business and operating results. In addition, new products often take several months before their manufacturing costs stabilize, which may adversely affect operating results for a period of time following introduction. During the past twelve months, the Company introduced ISDN on its AXXESS digital communication platform, expanded the size of the AXXESS and Inter-Tel Axxent platforms, introduced a number of upgrades to its existing AXXESSORY Talk and IVX-500 voice processing platforms and announced the introduction of the Vocal'Net Server product. In the event that the Company were to fail to successfully introduce new software, products or services or upgrades to its existing systems or products on a regular and timely basis, demand for the Company's existing software, products and services could decline, which could have a material adverse effect on the Company's business and operating results. Additionally, there can be no guaranty that future costs of accessibility, lack of capacity or voice transmission quality of the Internet will not adversely affect the ability of the Company to deliver all Internet products and services on a cost effective basis. There can be no assurance that the Company will be able to successfully develop new software, products, services, technologies and applications on a timely basis as required by changing market needs or that new software or products or enhancements thereto, including its recently announced products and upgrades, when introduced by the Company, will achieve market acceptance. The Company has recently developed and continues to develop products designed to address the emerging market for the convergence of voice and data applications, or computer telephony integration. If the computer telephony integration ("CTI") market fails to develop or grows more slowly than the Company anticipates, or if the Company is unable for any reason to capitalize on this emerging market opportunity, the Company's business and operating results could be materially adversely affected. Dependence Upon Contract Manufacturers and Component Suppliers Certain components used in the Company's digital communication platforms, including certain microprocessors, integrated circuits, power supplies and voice processing interface cards, are currently available from a single source or limited sources of supply, and product availability could be limited. In addition, the Company currently manufactures its products through a limited number of contract manufacturers located in the United States, the Philippines and the People's Republic of China. Foreign manufacturing facilities are subject to changes in governmental policies, imposition of tariffs and import restrictions and other factors beyond the Company's control. Varian Associates, Inc. ("Varian") currently manufactures a significant portion of the Company's products at Varian's Tempe, Arizona facility, including substantially all of the printed circuit boards used in the AXXESS and Inter-Tel Axxent digital communications platforms. From time to time, the Company has experienced delays in the supply of components and finished goods, and there can be no assurance that the Company will not experience such delays in the future. The Company's reliance on third party manufacturers involves a number of additional 10 risks, including reduced control over delivery schedules, quality assurance and costs. Any delay in delivery or shortage of supply of components or finished goods from Varian or any other supplier, or the Company's inability to develop in a timely manner alternative or additional sources if and when required, could damage the Company's relationships with current and prospective customers and could materially and adversely affect the Company's business and operating results. The Company has no long term agreements with its suppliers that require the suppliers to provide fixed quantities of components or finished goods at set prices. There can be no assurance that the Company will be able to continue to obtain components or finished goods in sufficient quantities or quality or on favorable pricing and delivery terms in the future. Competition The market for the Company's digital communications platforms is highly competitive and in recent periods has been characterized by pricing pressures and business consolidations. The Company's competitors include Lucent Technologies and Northern Telecom Limited ("NorTel"), as well as Comdial Corporation ("Comdial"), EXECUTONE Information Systems, Inc. ("Executone"), Mitel Corporation ("Mitel"), Panasonic, Siemens ROLM Communications Inc. ("ROLM"), Toshiba and others. The Company also competes against the regional Bell operating companies ("RBOCS"), which offer systems produced by one or more of the aforementioned competitors and also offer Centrex systems in which call processing facilities are provided through equipment located in the telephone company's central office. Competition by the RBOCs may increase significantly in the future, as the RBOCs have been granted the right to manufacture telephone systems and equipment themselves and/or to bundle the sale of equipment with telephone calling services. The Telecommunication Act of 1996 and AT&T's announcement to divide itself into three enterprises has had an impact on competition in the communication industry. The Telecommunication Act of 1996 opened the market for telephone and cable television services, forcing telephone companies to open their networks to competitors and giving consumers a choice of local phone carriers. Conversely, local phone companies are now able to offer long distance services. In addition, cable companies can now offer telephone services and Internet access. These changes will increase competition in the communication industry and will create additional competition and opportunities in customer premise equipment as these new services and interfaces become available. As the Company enters the markets for local telephone service and Internet access, it will face additional competition from RBOCs and other providers, which have larger marketing and sales organizations, significantly greater financial and technical resources and a larger and more established customer base than the Company. In addition, RBOCs and other providers have greater name recognition, more established positions in the market and long standing relationships with customers. Therefore, there can be no assurance that the Company will compete successfully in these markets. In the market for voice processing applications, including voice mail, the Company competes against Centigram Communications Corporation ("Centigram"), Octel Communications Corporation ("Octel"), Active Voice Corporation ("Active Voice"), Applied Voice Technology, Inc. ("AVT") and other competitors, including telephone systems manufacturers such as Lucent Technologies, NorTel and ROLM, which offer integrated voice processing systems under their own label as well as through various OEM arrangements. Certain of the Company's competitors may achieve marketing advantages by bundling their voice processing equipment with sales of telephone systems, or by designing their telephone systems so that they do not readily integrate with independent voice processing systems. Inter-Tel expects that the development of industry 11 standards and the acceptance of open systems architectures in the voice processing market will reduce technical barriers to market entry and lead to increased competition. In the market for long distance services, the Company competes against AT&T Corp., MCI Telecommunications Corporation, Sprint Corporation and other suppliers, certain of which also supply the long distance calling and network services that the Company resells. Although the Company acquires a variety of long distance calling services in bulk from certain long distance carriers, there can be no assurance that the Company will be able to purchase long distance calling services on favorable terms from one or more of such providers in the future. In addition, a substantial majority of prospective new long distance customers for the Company currently purchase long distance calling services from the Company's competitors. The Company believes that it is likely to face increased competition in the long distance calling services market as a result of telecommunications deregulation, which enables RBOCs to supply long distance calling and network services, and enables RBOCs and others to bundle long distance, local telephone and wireless services. Moreover, the Company expects to face increased competition in the future because low technical barriers to entry will allow new market entrants. As Inter-Tel develops more server-based and CTI telecommunications products, Inter-Tel's competition will be the large computer software companies, such as IBM (Lotus), and Microsoft. In addition, the server-based telephony, internet telephony and CTI markets have shown increasing competition from small start-up software companies. Many of the Company's competitors are substantially larger, and have significantly greater financial and technical resources, name recognition and marketing and distribution capabilities, than the Company. The Company expects that competition will continue to be intense in the markets addressed by its products and services, and there can be no assurance that the Company will be able to compete successfully in the future. Management of Growth; Implementation of New Management Information Systems The growth in the Company's business has placed, and is expected to continue to place, a significant strain on the Company's personnel, management and other resources. The Company's ability to manage any future growth effectively will require it to attract, train, motivate and manage new employees successfully, to integrate new employees into its overall operations and to continue to improve its operational, financial and management information systems. The Company implemented a new MIS system late in 1995. The MIS system significantly affected many aspects of the Company's business, including its accounting, operations, purchasing, sales and marketing functions. Since the date of implementation, the Company has experienced difficulty with the new MIS system software, which increased the Company's costs, had an adverse effect on the Company's ability to provide products and services to its customers on a timely basis and caused delays in coordinating accounting and financial results. During the fourth quarter of 1996, the Company determined that the limitations of the existing system software would prevent Inter-Tel from establishing an integrated and centralized dispatch and telemarketing center. As a result, during the fourth quarter of 1996, the Company decided to replace its MIS system software with an integrated solution from a more established vendor and accordingly has written off the software license and implementation costs relating to the system software being replaced. Inter-Tel has signed an agreement with a large, established software and database 12 vendor to implement, maintain and support alternate MIS system software to be utilized throughout the Company. Inter-Tel believes that such action was necessary to allow for the stability and growth of Inter-Tel. The actions to replace the MIS system software could result in additional costs and delays in obtaining a fully functional MIS system, including but not limited to additional or alternate hardware and software required, but not available in the current system configuration, and additional personnel, which could have a material adverse effect on the company's business and operating results. In addition, implementation of this system software and the transition from the current system software to the new information system software will require substantial financial resources and personnel. The Company has made strategic acquisitions in the past and expects to continue to do so in the future. Acquisitions require a significant amount of the Company's management attention and financial and operational resources, all of which are limited. The integration of acquired entities may also result in unexpected costs and disruptions, and significant fluctuations in, or reduced predictability of, operating results from period to period. There can be no assurance that an acquisition will not adversely affect the business relationships of the Company or the acquired entity with their respective suppliers or customers. Further, there can be no assurance that the Company will successfully integrate the acquired operations or achieve any of the intended benefits of an acquisition. The Company's failure to manage its growth effectively could have a material adverse effect on its business and operating results. Product Protection and Infringement The Company's future success is dependent in part upon its proprietary technology. The Company relies principally on copyright and trade secret law and contractual provisions to protect its intellectual property. There can be no assurance that any copyright owned by the Company will not be invalidated, circumvented or challenged or that the rights granted thereunder will provide competitive advantages to the Company. Further, there can be no assurance that others will not develop technologies that are similar or superior to the Company's technology or that duplicate the Company's technology. As the Company expands its international operations, effective intellectual property protection may be unavailable or limited in certain foreign countries. There can be no assurance that the steps taken by the Company will prevent misappropriation of its technology. Litigation may be necessary in the future to enforce the Company's intellectual property rights, to protect the Company's trade secrets, to determine the validity and scope of the proprietary rights of others, or to defend against claims of infringement or invalidity. Such litigation or delays in product introductions or decisions to discontinue development, manufacture or sale of such products, could result in substantial costs and diversion of resources and could have a material adverse effect on the Company's business and operating results. Reliance on Dealer Network A substantial portion of the Company's net sales are made through its network of independent dealers. The company faces intense competition from other telephone system and voice processing system manufacturers for such dealers' business, as most of the Company's dealers carry products which compete with the Company's products. The Company has no exclusive agreements with any of its dealers. The loss of any significant dealer or group of 13 dealers, or any event or condition adversely affecting the Company's dealer network, could have a material adverse effect on the Company's business and operating results. Risks of Providing Long Distance and Network Services Inter-Tel depends on a reliable supply of telecommunications services and information from several long distance carriers. Because it does not own transmission facilities, the Company relies on long distance carriers for the provision of network services to the Company's customers and for billing information. Long distance services are subject to extensive and uncertain governmental regulation on both the federal and state level. There can be no assurance that the promulgation of certain regulations will not adversely affect the Company's business and operating results. Contracts with the long distance carriers from which the Company currently resells services typically have a multi-year term in which the Company's prices are relatively fixed and have minimum use requirements. There can be no assurance that the Company will meet minimum use commitments, will be able to negotiate lower rates with carriers in the event of any decrease in end user rates or will be able to extend its contracts with long distance carriers at prices favorable to the Company. The Company's ability to continue to expand its long distance service operations will depend on its ability to continue to secure reliable long distance services from a number of long distance carriers and the willingness of such carriers to continue to make telecommunications services and billing information available to the Company on favorable terms. Dependence on Key Personnel The Company is dependent on the continued service of, and its ability to attract and retain, qualified technical, marketing, sales and managerial personnel. The competition for such personnel is intense, and the loss of any of such persons, as well as the failure to recruit additional key technical and sales personnel in a timely manner, would have a material adverse effect on the Company's business and operating results. There can be no assurance that the Company will be able to continue to attract and retain the qualified personnel necessary for the development of its business. Possible Volatility of Stock Price The Company believes that factors such as announcements of developments relating to the Company's business, fluctuations in the Company's operating results, general conditions in the telecommunications industry or the worldwide economy, changes in legislation or regulation affecting the telecommunications industry, an outbreak of hostilities, a shortfall in revenue or earnings from securities analysts' expectations, announcements of technological innovations or new products or enhancements by the Company or its competitors, developments in intellectual property rights and developments in the Company's relationships with its customers and suppliers could cause the price of the Company's Common Stock to fluctuate, perhaps substantially. Many of such factors are beyond the Company's control. In addition, in recent years the stock market in general, and the market for shares of technology stocks in particular, have experienced extreme price fluctuations, which have often been unrelated to the operating performance of affected companies. There can be no assurance that the market price of the Company's Common Stock will not experience significant fluctuations in the future, including fluctuations that are unrelated to the Company's performance. 14 Potential Fluctuations In Quarterly Results; Limited Backlog The Company's quarterly operating results depend upon a variety of factors, including the volume and timing of orders received during the quarter, the mix of products sold, mix of distribution channels, general economic conditions, patterns of capital spending by customers, the timing of new product announcements and releases by the Company and its competitors, pricing pressures and the availability and cost of products and components from the Company's suppliers. The Company's customers typically require immediate shipment and installation of platforms and software. As a result, the Company has historically operated with a relatively small backlog, and sales and operating results in any quarter are principally dependent on orders booked and shipped in that quarter. Moreover, market demand for investment in capital equipment such as digital communication platforms and associated call processing and voice processing software applications is largely dependent on general economic conditions, and can vary significantly as a result of changing conditions in the economy as a whole. The Company's expense levels are based in part on expectations of future sales and, if sales levels do not meet expectations, operating results could be adversely affected. Because sales of digital communication platforms through the Company's dealers produce lower gross margins than sales through the Company's direct sales organization, operating results will vary based upon the mix of sales through direct and indirect channels. Although the Company to date has been able to resell the rental streams from leases under its Totalease program profitably and on a substantially current basis, the timing and profitability of lease resales from quarter to quarter could impact operating results, particularly in an environment of fluctuating interest rates. Long distance sales have, in recent periods, grown at a faster rate than the Company's overall net sales and such sales have lower gross margins than the Company's core business. As a result, gross margins could be adversely affected in the event that long distance calling services continue to increase as a percentage of net sales. In addition, the Company is subject to seasonality in its operating results, as net sales for the first and third quarters are frequently less than those experienced in the fourth and second quarters, respectively. As a result of these and other factors, the Company has in the past and could in the future experience fluctuations in sales and operating results on a quarterly basis. See "Management's Discussion and Analysis of Financial Condition and Results of Operations." Concentration of Ownership As of March 31, 1997, the Company's Chairman of the Board of Directors and Chief Executive Officer beneficially owned approximately 21% of the outstanding shares of the Common Stock. As a result, he has the ability to exercise significant influence over all matters requiring shareholder approval. In addition, the concentration of ownership could have the effect of delaying or preventing a change in control of the Company. INTER-TEL, INCORPORATED AND SUBSIDIARIES PART II. OTHER INFORMATION ITEM 1. LEGAL PROCEEDINGS--Not Applicable ITEM 2. CHANGES IN SECURITIES--Not Applicable ITEM 3. DEFAULTS ON SENIOR SECURITIES--Not Applicable 15 ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITIES HOLDERS 1. On April 23, 1997, at the Company's annual meeting of shareholders, the shareholders of the Company elected the following directors, each of whom was a nominee of the Company: Name Votes For Votes Withheld - ---- --------- -------------- Steven G. Mihaylo 10,141,397 226,028 J. Robert Anderson 10,141,275 226,150 Gary D. Edens 10,141,247 226,178 Maurice H. Esperseth 10,135,247 232,178 C. Roland Haden 10,141,547 225,878 Norman Stout 10,140,747 226,678 2. The proposal to approve the Inter-Tel, Incorporated 1997 Long-Term Incentive Plan received the following votes: Votes For Percentage --------- ---------- For: 5,367,052 51.77% Against: 2,692,039 25.97% Abstain: 43,392 0.42% Broker Non Vote: 2,264,942 21.84% 3. The proposal to approve the Inter-Tel, Incorporated Employee Stock Purchase Plan received the following votes: Votes For Percentage --------- ---------- For: 7,484,179 72.19% Against: 549,886 5.30% Abstain: 35,218 0.34% Broker Non Vote: 2,298,142 22.17% 4. The proposal to approve adoption of an Amendment to Article IX, Paragraph 1 of the Company's Restated Articles of Incorporation regarding Indemnification received the following votes: Votes For Percentage --------- ---------- For: 10,263,812 99.00% Against: 62,621 0.60% Abstain: 40,992 0.40% Broker Non Vote: 0 0.00% 16 ITEM 5. OTHER INFORMATION--Not Applicable ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K: Exhibits: 11.1 Computation of Earnings per Share 27 Financial Data Schedule Reports on Form 8-K: No reports filed during quarter - -------------------------------------------------------------------------------- SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. INTER-TEL, INCORPORATED Date May 13, 1997 /s/ Steven G. Mihaylo -------------------- -------------------------------- Steven G. Mihaylo Chairman of the Board and Chief Executive Officer Date May 13, 1997 /s/ Kurt R. Kneip ------------------ -------------------------------- Kurt R. Kneip Vice President and Chief Financial Officer 17