INTER-TEL, INCORPORATED
                          1997 LONG-TERM INCENTIVE PLAN

                  ARTICLE 1 PURPOSE

                  1.1.  GENERAL.  The  purpose  of the  Inter-Tel,  Incorporated
  Long-Term  Incentive Plan (the "Plan") is to promote the success,  and enhance
  the value, of Inter-Tel, Incorporated, (the "Company") by linking the personal
  interests  of its key  employees  to  those  of  Company  shareholders  and by
  providing its key employees with an incentive for outstanding performance. The
  Plan is further intended to provide  flexibility to the Company in its ability
  to  motivate,  attract,  and  retain  the  services  of  employees  upon whose
  judgment, interest, and special effort the successful conduct of the Company's
  operation  is largely  dependent.  Accordingly,  the Plan permits the grant of
  incentive  awards from time to time to selected  officers and key employees of
  the Company and its Subsidiaries.

                  ARTICLE 2 EFFECTIVE DATE

                  2.1.  EFFECTIVE DATE. The Plan is effective as of February 24,
  1997 (the  "Effective  Date").  Within one year after the Effective  Date, the
  Plan shall be submitted to the shareholders of the Company for their approval.
  The Plan will be deemed to be approved by the  shareholders if it receives the
  affirmative  vote of the  holders of a majority  of the shares of stock of the
  Company present,  or represented,  and entitled to vote at a meeting duly held
  (or by the written consent of the holders of a majority of the shares of stock
  of the Company entitled to vote) in accordance with the applicable  provisions
  of the  Arizona  Corporation  Law and the  Company's  Bylaws and  Articles  of
  Incorporation. Any Awards granted under the Plan prior to shareholder approval
  are effective when made (unless the Committee  specifies otherwise at the time
  of  grant),  but no Award may be  exercised  or  settled  and no  restrictions
  relating  to  any  Award  may  lapse  before  shareholder   approval.  If  the
  shareholders  fail to approve  the Plan,  any Award  previously  made shall be
  automatically canceled without any further act.


                  ARTICLE 3 DEFINITIONS AND CONSTRUCTION

                  3.1.  DEFINITIONS.  When a word or phrase appears in this Plan
with the initial letter capitalized,  and the word or phrase does not commence a
sentence, the word or phrase shall generally be given the meaning ascribed to it
in this Section or in Sections 1.1 or 2.1 unless a clearly  different meaning is
required  by the  context.  The  following  words  and  phrases  shall  have the
following meanings:

                           (a)  "Award"  means any  Option,  Stock  Appreciation
                  Right,  Restricted  Stock  Award,   Performance  Share  Award,
                  Dividend  Equivalent Award, or Other Stock-Based Award, or any
                  other right or interest relating to Stock or cash,  granted to
                  a Participant under the Plan.
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                           (b) "Award  Agreement"  means any  written agreement,
                  contract, or other instrument or document evidencing an Award.

                           (c)  "Board"  means  the  Board of  Directors  of the
                  Company.

                           (d) "Change of Control"  means and  includes  each of
                  the following:

                                    (1) A change of control of the  Company of a
                  nature  that would be  required  to be reported in response to
                  Item  6(e) of  Schedule  14A of the  1934  Act  regardless  of
                  whether the Company is subject to such reporting requirement;


                                    (2) A  change  of  control  of  the  Company
                  through a transaction or series of transactions, such that any
                  person (as that term is used in Section 13 and 14(d)(2) of the
                  1934  Act),  excluding  affiliates  of the  Company  as of the
                  Effective  Date, is or becomes the  beneficial  owner (as that
                  term is used in  Section  13(d) of the 1934 Act)  directly  or
                  indirectly,  of securities of the Company  representing 20% or
                  more  of the  combined  voting  power  of the  Company's  then
                  outstanding securities;

                                    (3) Any merger,  consolidation,  dissolution
                  or  liquidation of the Company in which the Company is not the
                  continuing  or  surviving  corporation  or  pursuant  to which
                  Shares  would be  converted  into  cash,  securities  or other
                  property,  other  than a merger  of the  Company  in which the
                  holders of the Shares  immediately  before the merger have the
                  same proportionate  ownership of common stock of the surviving
                  corporation immediately after the merger;

                                    (4) The  shareholders of the Company approve
                  any plan or proposal for the liquidation or dissolution of the
                  Company; or

                                    (5)  Substantially  all of the assets of the
                  Company are sold or otherwise  transferred to parties that are
                  not within a "controlled group of corporations" (as defined in
                  Section 1563 of the Code) in which the Company is a member;


                                    (6) A majority of the Board in office at the
                  beginning  of any  thirty-six  (36) month  period is  replaced
                  during the course of such  thirty-six (36) month period (other
                  than by voluntary  resignation of individual  directors in the
                  ordinary  course of  business)  and such  replacement  was not
                  initiated by the Board as constituted at the beginning of such
                  thirty-six (36) month period.

The  foregoing  events  shall not be deemed  to be a Change  in  Control  if the
transaction or transactions  causing such change shall have been approved by the
affirmative vote of at least a majority of the members of the Board in office as
of the Effective  Date  ("Incumbents"),  those 
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serving on the Board pursuant to nomination or appointment thereto by a majority
of  Incumbents  ("Successors"),  and  those  serving  on the Board  pursuant  to
nomination  or  appointment  thereto  by a  majority  of  a  Board  composed  of
Incumbents and/or Successors.

                           (e) "Code" means  the Internal  Revenue Code of 1986,
                  as amended from time to time.

                           (f)  "Committee"  means  the  committee  of the Board
                  described in Article 4.

                           (g)  "Disability"  shall  mean a total and  permanent
                  disability as defined in Section 22(e)(3) of the Code.

                           (h) "Dividend  Equivalent" means a right granted to a
                  Participant under Article 11.

                           (i) "Fair  Market  Value" means with respect to Stock
                  or any other property,  the fair market value of such Stock or
                  other   property  as   determined  by  the  Committee  in  its
                  discretion,  under  one  of the  following  methods:  (1)  the
                  average of the closing  bid and asked  prices for the Stock as
                  reported on the NASDAQ  National  Market  System (or any other
                  national  securities  exchange  on  which  the  Stock  is then
                  listed)  for that date or, if no prices  are so  reported  for
                  that date,  such prices on the next  preceding  date for which
                  closing bid and asked prices were  reported;  or (2) the price
                  as  determined  by  such  methods  or  procedures  as  may  be
                  established from time to time by the Committee.

                           (j) "Incentive  Stock Option" means an Option that is
                  intended to meet the  requirements  of Section 422 of the Code
                  or any successor provision thereto.

                           (k) "Non-Qualified Stock Option" means an Option that
                  is not intended to be an Incentive Stock Option.

                           (l) "Option"  means a right  granted to a Participant
                  under  Article 7 of the Plan to purchase  Stock at a specified
                  price during  specified time periods.  An Option may be either
                  an Incentive Stock Option or a Non-Qualified Stock Option.

                           (m) "Other Stock-Based Award" means a right,  granted
                  to a  Participant  under  Article  12,  that  relates to or is
                  valued  by  reference  to Stock or other  Awards  relating  to
                  Stock.

                           (n)  "Participant"  means a person who, as an officer
                  or key  employee  of the Company or any  Subsidiary,  has been
                  granted an Award under the Plan.
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                           (o)  "Performance  Share" means a right  granted to a
                  Participant  under Article 9, to receive cash, Stock, or other
                  Awards,  the  payment of which is  contingent  upon  achieving
                  certain performance goals established by the Committee.

                           (p) "Plan"  means the  Inter-Tel,  Incorporated  1997
                  Long-Term Incentive Plan, as amended from time to time.

                           (q) "Restricted Stock Award" means Stock granted to a
                  participant  under  Article  10 that  is  subject  to  certain
                  restrictions and to risk of forfeiture.

                           (r) "Stock" means the common stock of the Company and
                  such other  securities of the Company that may be  substituted
                  for Stock pursuant to Article 13.

                           (s) "Stock Appreciation Right" or "SAR" means a right
                  granted to a Participant  under Article 8 to receive a payment
                  equal to the  difference  between the Fair  Market  Value of a
                  share of Stock as of the date of  exercise of the SAR over the
                  grant price of the SAR, all as determined  pursuant to Article
                  8.

                           (t) "Subsidiary"  means any corporation,  domestic or
                  foreign,  of which a majority of the outstanding  voting stock
                  or voting power is  beneficially  owned directly or indirectly
                  by the Company.

                  ARTICLE 4 ADMINISTRATION

                  4.l. COMMITTEE. The Plan shall be administered by the Board or
one or more Committees  appointed by, and serving at the discretion of the Board
(referred herein collectively as the "Administrator").

                           (a) Multiple  Administrative  Bodies. The Plan may be
                  administered by different Committees with respect to different
                  groups of employees.

                           (b)  Section  162(m).  To the  extent  that the Board
                  determines  it to be  desirable  to  qualify  Options  granted
                  hereunder  as  "performance-based   compensation"  within  the
                  meaning  of  Section  162(m)  of the Code,  the Plan  shall be
                  administered by a Committee of two or more "outside directors"
                  within the meaning of Section 162(m) of the Code.

                           (c) RULE 16b-3.  To the extent  desirable  to qualify
                  transactions  hereunder as exempt under Rule 16b-3 promulgated
                  under Section 16 of the Securities Exchange Act of 1934 ("Rule
                  16b-3"),  the  transactions  contemplated  hereunder  shall be
                  structured to satisfy the  requirements  for  exemption  under
                  Rule 16b-3.
                                       12

                           (d)  Other  Administration.  Other  than as  provided
                  above,  the  Plan  shall  be  administered  by the  Board or a
                  Committee  serving  at  the  discretion  of the  Board,  which
                  committee shall be constituted to satisfy all applicable laws.

                  4.2.  ACTION BY  COMM1TTEE.  A majority of a  Committee  shall
constitute  a quorum.  The acts of a  majority  of the  members  present  at any
meeting at which a quorum is present and acts  approved in writing by a majority
of a Committee in lieu of a meeting shall be deemed the acts of such  Committee.
Each member of a Committee is entitled  to, in good faith,  rely or act upon any
report or other  information  furnished  to that  member by any officer or other
employee of the Company or any Subsidiary,  the Company's  independent certified
public  accountants,   or  any  executive   compensation   consultant  or  other
professional  retained  by the  Company to assist in the  administration  of the
Plan.

                  4.3.  AUTHORITY OF  ADMINISTRATOR.  The  Administrator has the
exclusive power, authority and discretion to:

                           (a) Designate Participants;

                           (b)  Determine  the  type or types  of  Awards  to be
                  granted to each Participant;

                           (c)  Determine the number of Awards to be granted and
                  thenumber of shares of Stock to which an Award will relate;

                           (d) Determine  the terms and  conditions of any Award
                  granted  under the Plan  including  but not  limited  to,  the
                  exercise  price,   grant  price,   or  purchase   price,   any
                  restrictions  or  limitations  on the Award,  any schedule for
                  lapse  of  forfeiture  restrictions  or  restrictions  on  the
                  exercisability  of an  Award,  and  accelerations  or  waivers
                  thereof,  based  in each  case on such  considerations  as the
                  Administrator in its sole discretion determines;

                           (e) Determine whether, to what extent, and under what
                  circumstances  an Award may be  settled  in,  or the  exercise
                  price of an Award may be paid in, cash,  Stock,  other Awards,
                  or other property, or an Award may be canceled,  forfeited, or
                  surrendered;

                           (f) Prescribe the form of each Award Agreement, which
                  need not be identical for each Participant;

                           (g) Decide all other  matters that must be determined
                  in connection with an Award;

                           (h)   Establish,   adopt  or  revise  any  rules  and
                  regulations   as  it  may  deem   necessary  or  advisable  to
                  administer the Plan; and
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                           (i) Make all other decisions and determinations  that
                  may be required under the Plan or as the  Administrator  deems
                  necessary or advisable to administer the Plan.

                  4.4. DECISIONS BINDING. The Administrator's  interpretation of
the  Plan,  any  Awards  granted  under the Plan,  any Award  Agreement  and all
decisions and  determinations by the Administrator  with respect to the Plan are
final, binding, and conclusive on all parties.

                  ARTICLE 5 SHARES SUBJECT TO THE PLAN

                  5.1.  NUMBER OF SHARES.  Subject  to  adjustment  provided  in
Section 1 5.1, the  aggregate  number of shares of Stock  reserved and available
for  Awards or which may be used to  provide  a basis of  measurement  for or to
determine  the  value of an Award  (such as with a Stock  Appreciation  Right or
Performance Share Award) shall be one million two hundred thousand (1,200,000).

                  5.2.  LAPSED AWARDS.  To the extent that an Award  terminates,
expires or lapses for any reason,  any shares of Stock subject to the Award will
again be available  for the grant of an Award under the Plan and shares  subject
to SARs or other Awards  settled in cash will be  available  for the grant of an
Award under the Plan.

                  5.3. STOCK DISTRIBUTED.  Any Stock distributed  pursuant to an
Award may  consist,  in whole or in part,  of  authorized  and  unissued  Stock,
treasury Stock or Stock purchased on the open market.

                  5.4.  LIMITATION  ON  NUMBER  OF  SHARES  SUBJECT  TO  AWARDS.
Notwithstanding any provision in the Plan to the contrary, the maximum number of
shares of Stock with  respect to one or more  Awards  that may be granted to any
one  Participant  over  the  term of the Plan  shall  be five  hundred  thousand
(500,000).

                  ARTICLE 6 ELIGIBILITY

                  6.1.  GENERAL.  Awards may be granted only to individuals  who
are officers or other key employees  (including employees who also are directors
or officers) of the Company or a Subsidiary, as determined by the Administrator.

                  ARTICLE 7 STOCK OPTIONS

                  7.1. GENERAL. The Administrator is authorized to grant Options
to Participants on the following terms and conditions:

                           (a) Exercise  Price.  The exercise price per share of
                  Stock   under   an   Option   shall  be   determined   by  the
                  Administrator.
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                           (b)   Time   and   Conditions   of   Exercise.    The
                  Administrator  shall  determine  the time or times at which an
                  Option may be exercised in whole or in part,  provided that no
                  Option may be  exercisable  prior to six (6) months  following
                  the date of the grant of such Option.  The Administrator  also
                  shall determine the performance or other  conditions,  if any,
                  that must be satisfied  before all or part of an Option may be
                  exercised.

                           (c) Payment.  The  Administrator  shall determine the
                  methods by which the exercise  price of an Option may be paid,
                  the form of  payment,  including,  without  limitation,  cash,
                  shares of Stock, or other property  (including net issuance or
                  other "cashless"  exercise  arrangements),  and the methods by
                  which  shares  of Stock  shall be  delivered  or  deemed to be
                  delivered  to  Participants.  Without  limiting  the power and
                  discretion  conferred  on the  Administrator  pursuant  to the
                  preceding sentence,  the Administrator may, in the exercise of
                  its  discretion,  but need not, allow a Participant to pay the
                  Option  price by  directing  the Company to withhold  from the
                  shares of Stock that would  otherwise be issued upon  exercise
                  of the Option that number of shares having a Fair Market Value
                  on the  exercise  date  equal  to  the  Option  price,  all as
                  determined pursuant to rules and procedures established by the
                  Administrator.

                           (d) Evidence of Grant. All Options shall be evidenced
                  by a written  Award  Agreement  between  the  Company  and the
                  Participant. The Award Agreement shall include such provisions
                  as may be specified by the Administrator.

                  7.2. INCENTIVE STOCK OPTIONS. The terms of any Incentive Stock
Options granted under the Plan must comply with the following additional rules:

                           (a) Exercise  Price.  The exercise price per share of
                  Stock  shall be set by the  Administrator,  provided  that the
                  exercise price for any Incentive  Stock Option may not be less
                  than the Fair Market Value as of the date of the grant.

                           (b) Exercise.  In no event,  may any Incentive  Stock
                  Option be  exercisable  for more than ten (10)  years from the
                  date of its grant.

                           (c) Lapse of Option.  An Incentive Stock Option shall
                  lapse under the following circumstances:

                                    (1) The  Incentive  Stock Option shall lapse
                  ten (10) years after it is granted,  unless an earlier time is
                  set in the Award Agreement.

                                    (2) The  Incentive  Stock Option shall lapse
                  upon termination of employment for any reason, except that the
                  Administrator  may in its  discretion  permit a Participant to
                  exercise all or any portion of the Incentive  
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                  Stock  Option for a period of up to ninety (90) days after the
                  Participant's termination of employment, except in the case of
                  the Participant's termination of employment due to Disability,
                  in which case the  Incentive  Stock  Option shall lapse twelve
                  (12)  months  after  the  date  the   Participant   terminates
                  employment.

                                    (3)  If  the  Participant  dies  before  the
                  Option  lapses  pursuant to paragraph (1) or (2),  above,  the
                  Incentive  Stock Option shall lapse,  unless it is  previously
                  exercised,  on the earlier of (i) the date on which the Option
                  would  have  lapsed  had  the  Participant  lived  and had his
                  employment status (i.e.,  whether the Participant was employed
                  by the  Company  on the date of his  death  or had  previously
                  terminated  employment)  remained  unchanged;  or (ii) fifteen
                  (15) months after the date of the  Participant's  death.  Upon
                  the Participant's death, any vested and otherwise  exercisable
                  Incentive Stock Options may be exercised by the  Participant's
                  legal  representative  or  representatives,  by the  person or
                  persons  entitled to do so under the  Participant's  last will
                  and  testament,  or,  if the  Participant  shall  fail to make
                  testamentary  disposition  of such  Incentive  Stock Option or
                  shall die  intestate,  by the  person or persons  entitled  to
                  receive said Incentive  Stock Option under the applicable laws
                  of descent and distribution.

                           (d)     Incentive     Stock    Option     Limitation.
                  Notwithstanding  the  designation of an Option as an Incentive
                  Stock  Option,  to the extent that the  aggregate  Fair Market
                  Value of the shares of Stock with  respect to which  Incentive
                  Stock  Options  are  exercisable  for  the  first  time by the
                  Optionee  during  any  calendar  year  (under all plans of the
                  Company and any Subsidiary) exceeds $100,000.00,  such Options
                  shall be treated as Non-Qualified Stock Options.  For purposes
                  of this Section 7.2(d), Incentive Stock Options shall be taken
                  into account in the order in which they were granted. The Fair
                  Market Value of the shares of Stock shall be  determined as of
                  the time the Option  with  respect to such  shares of Stock is
                  granted.

                           (e) Ten Percent  Owners.  An  Incentive  Stock Option
                  shall not be granted  to any  individual  who,  at the date of
                  grant,  owns stock  possessing  more than ten percent (10%) of
                  the total combined voting power of all classes of Stock of the
                  Company.

                           (f) Expiration of Incentive  Stock Options.  No Award
                  of an Incentive Stock Option may be made pursuant to this Plan
                  after April 23, 2007.

                           (g)  Right  To  Exercise.   During  a   Participant's
                  lifetime,  an Incentive  Stock Option may be exercised only by
                  the Participant.
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                  ARTICLE 8 STOCK APPRECIATION RIGHTS

                  8.1. GRANT OF SARs. The  Administrator  is authorized to grant
SARs to Participants on the following terms and conditions:

                           (a) Right to  Payment.  Upon the  exercise of a Stock
                  Appreciation  Right, the Participant to whom it is granted has
                  the right to receive the excess, if any, of:

                                    (1) The Fair  Market  Value of one  share of
                  Stock on the date of exercise; over

                                    (2)   The   grant   price   of   the   Stock
                  Appreciation Right as determined by the  Administrator,  which
                  shall not be less than the Fair  Market  Value of one share of
                  Stock on the date of grant in the case of any SAR  related  to
                  any Incentive Stock Option.

                           (b) Other  Terms.  All  awards of Stock  Appreciation
                  Rights shall be evidenced  by an Award  Agreement.  The terms,
                  methods  of   exercise,   methods  of   settlement,   form  of
                  consideration  payable in settlement,  and any other terms and
                  conditions of any Stock Appreciation Right shall be determined
                  by the Administrator at the time of the grant of the Award and
                  shall be reflected in the Award Agreement.

                  ARTICLE 9 PERFORMANCE SHARES

                  9.1.  GRANT  OF  PERFORMANCE   SHARES.  The  Administrator  is
authorized  to grant  Performance  Shares  to  Participants  on such  terms  and
conditions as may be selected by the Administrator. The Administrator shall have
the complete discretion to determine the number of Performance Shares granted to
each  Participant.  All Awards of  Performance  Shares  shall be evidenced by an
Award Agreement.

                  9.2. RIGHT TO PAYMENT. A grant of Performance Shares gives the
Participant rights,  valued as determined by the Administrator,  and payable to,
or exercisable by, the  Participant to whom the Performance  Shares are granted,
in  whole  or in  part,  as  the  Administrator  shall  establish  at  grant  or
thereafter.  The  Administrator  shall set performance  goals and other terms or
conditions  to  payment  of the  Performance  Shares  in its  discretion  which,
depending  on the extent to which they are met,  will  determine  the number and
value of Performance Shares that will be paid to the Participant.

                  9.3. OTHER TERMS.  Performance  Shares may be payable in cash,
Stock, or other property, and have such other terms and conditions as determined
by the Administrator and reflected in the Award Agreement.
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                  ARTICLE 10 RESTRICTED STOCK AWARDS

                  10.1.  GRANT  OF  RESTRICTED   STOCK.  The   Administrator  is
authorized to make Awards of Restricted  Stock to  Participants  in such amounts
and  subject  to  such  terms  and   conditions   as  may  be  selected  by  the
Administrator. All Awards of Restricted Stock shall be evidenced by a Restricted
Stock Award Agreement.

                  10.2.  ISSUANCE AND  RESTRICTIONS.  Restricted  Stock shall be
subject to such restrictions on  transferability  and other  restrictions as the
Administrator  may impose  (including,  without  limitation,  limitations on the
right  to vote  Restricted  Stock  or the  right  to  receive  dividends  on the
Restricted stock).  These restrictions may lapse separately or in combination at
such times, under such circumstances, in such installments, or otherwise, as the
Administrator determines at the time of the grant of the Award or thereafter.

                  10.3.  FORFEITURE.  Except  as  otherwise  determined  by  the
Administrator  at the  time  of the  grant  of the  Award  or  thereafter,  upon
termination of employment during the applicable  restriction period,  Restricted
Stock  that is at that time  subject  to  restrictions  shall be  forfeited  and
reacquired by the Company, provided, however, that the Administrator may provide
in any Award Agreement that  restrictions or forfeiture  conditions  relating to
Restricted Stock will be waived in whole or in part in the event of terminations
resulting from specified causes,  and the Administrator may in other cases waive
in whole or in part restrictions or forfeiture conditions relating to Restricted
Stock.

                  10.4.  CERTIFICATES  FOR RESTRICTED  STOCK.  Restricted  Stock
granted  under the Plan may be  evidenced  in such  manner as the  Administrator
shall  determine.  If certificates  representing  shares of Restricted Stock are
registered in the name of the Participant, certificates must bear an appropriate
legend referring to the terms,  conditions,  and restrictions applicable to such
Restricted  Stock,  and the Company  shall  retain  physical  possession  of the
certificate until such time as all applicable restrictions lapse.

                  ARTICLE 11 DIVIDEND EQUIVALENTS

                  11.1.  GRANT OF DIVIDEND  EQUIVALENTS.  The  Administrator  is
authorized to grant Dividend  Equivalents to Participants  subject to such terms
and  conditions as may be selected by the  Administrator.  Dividend  Equivalents
shall  entitle the  Participant  to receive  payments  equal to  dividends  with
respect  to all or a portion  of the  number of  shares of Stock  subject  to an
Option Award or SAR Award, as determined by the Administrator. The Administrator
may provide that Dividend  Equivalents be paid or distributed when accrued or be
deemed to have been  reinvested  in  additional  shares of Stock,  or  otherwise
reinvested.

                  ARTICLE 12 OTHER STOCK-BASED AWARDS

                  12.1. GRANT OF OTHER STOCK-BASED  AWARDS. The Administrator is
authorized,   subject  to  limitations   under   applicable  law,  to  grant  to
Participants  such other Awards that are payable in,  valued in whole or in part
by reference to, or otherwise  based on or 
                                       18

related to shares of Stock, as deemed by the Administrator to be consistent with
the purposes of the Plan,  including without  limitation shares of Stock awarded
purely  as a  "bonus"  and  not  subject  to  any  restrictions  or  conditions,
convertible  or  exchangeable  debt  securities,  other  rights  convertible  or
exchangeable  into shares of Stock, and Awards valued by reference to book value
of shares of Stock or the value of securities of or the performance of specified
Subsidiaries. The Administrator shall determine the terms and conditions of such
Awards.

                  ARTICLE 13 PROVISIONS APPLICABLE TO AWARDS

                  13.1.  STAND-ALONE,  TANDEM,  AND  SUBSTITUTE  AWARDS.  Awards
granted under the Plan may, in the discretion of the  Administrator,  be granted
either  alone or in addition  to, in tandem with,  or in  substitution  for, any
other Award granted under the Plan. If an Award is granted in  substitution  for
another Award, the  Administrator  may require the surrender of such other Award
in consideration of the grant of the new Award. Awards granted in addition to or
in tandem  with other  Awards may be granted  either at the same time as or at a
different time from the grant of such other Awards.

                  13.2. EXCHANGE  PROVISIONS.  The Administrator may at any time
offer to exchange or buy out any previously granted Award for a payment in cash,
Stock,  or  another  Award  (subject  to Section  13.1),  based on the terms and
conditions the  Administrator  determines and communicates to the Participant at
the time the offer is made.

                  13.3.  TERM OF AWARD.  The term of each Award shall be for the
period as determined by the  Administrator,  provided that in no event shall the
term of any  Incentive  Stock Option or a Stock  Appreciation  Right  granted in
tandem with the  Incentive  Stock Option  exceed a period of ten (10) years from
the date of its grant.

                  13.4. FORM OF PAYMENT FOR AWARDS.  Subject to the terms of the
Plan and any applicable law or Award Agreement, payments or transfers to be made
by the Company or a Subsidiary  on the grant or exercise of an Award may be made
in such  forms as the  Administrator  determines  at or after the time of grant,
including without limitation,  cash, Stock, other Awards, or other property,  or
any  combination,  and  may  be  made  in  a  single  payment  or  transfer,  in
installments, or on a deferred basis, in each case determined in accordance with
rules adopted by, and at the discretion of, the Administrator. The Administrator
may also authorize payment in the exercise of an Option by net issuance or other
cashless exercise methods.

                  13.5.   LIMITS  ON  TRANSFER.   No  right  or  interest  of  a
Participant in any Award may be pledged,  encumbered,  or  hypothecated to or in
favor of any party other than the Company or a  Subsidiary,  or shall be subject
to any lien,  obligation,  or liability of such  Participant  to any other party
other than the Company or a Subsidiary.  Except as otherwise  provided below, no
Award shall be assignable or transferable by a Participant other than by will or
the laws of descent and distribution. In the Award Agreement for any Award other
than an Award that includes an Incentive  Stock Option,  the  Administrator  may
allow a  Participant  to assign or  otherwise  transfer  all or a portion of the
rights  represented  by  the  Award  to  specified  
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individuals  or  classes  of  individuals,   or  to  a  trust   benefiting  such
individuals,  subject to such  restrictions,  limitations,  or conditions as the
Administrator deems to be appropriate.

                  13.6   BENEFICIARIES.    Notwithstanding   Section   13.5,   a
Participant  may, in the manner  determined  by the  Administrator,  designate a
beneficiary  to  exercise  the  rights of the  Participant  and to  receive  any
distribution  with  respect  to  any  Award  upon  the  Participant's  death.  A
beneficiary, legal guardian, legal representative,  or other person claiming any
rights under the Plan is subject to all terms and conditions of the Plan and any
Award Agreement applicable to the Participant, except to the extent the Plan and
Award Agreement  otherwise provide,  and to any additional  restrictions  deemed
necessary or appropriate by the Administrator. If the Participant is married and
resides in a jurisdiction in which community  property laws apply, a designation
of a person other than the Participant's  spouse as his beneficiary with respect
to more than fifty  percent  (50%) of the  Participant's  interest  in the Award
shall not be effective without the written consent of the Participant's  spouse.
If no beneficiary has been designated or survives the Participant, payment shall
be made to the person entitled thereto under the Participant's  will or the laws
of descent and distribution. Subject to the foregoing, a beneficiary designation
may be changed or revoked by a  Participant  at any time  provided the change or
revocation is filed with the Administrator.

                  13.7. STOCK  CERTIFICATES.  All Stock  certificates  delivered
under the Plan are subject to any stop-transfer orders and other restrictions as
the  Administrator  deems necessary or advisable to comply with federal or state
securities laws, rules and regulations and the rules of any national  securities
exchange or automated quotation system on which the Stock is listed,  quoted, or
traded.  The  Administrator  may  place  legends  on any  Stock  certificate  to
reference restrictions applicable to the Stock.

                  13.8.  TENDER OFFERS.  In the event of a public tender for all
or any  portion  of the  Stock,  or in the  event  that  a  proposal  to  merge,
consolidate,  or  otherwise  combine  with  another  company  is  submitted  for
shareholder  approval,  the  Administrator  may in its sole  discretion  declare
previously  granted  Options to be immediately  exercisable.  To the extent that
this provision  causes  Incentive Stock Options to exceed the dollar  limitation
set  forth  in  Section  7.2(d),  the  excess  Options  shall  be  deemed  to be
Non-Qualified Stock Options.

                  13.9.  ACCELERATION UPON DEATH OR DISABILITY.  Notwithstanding
any other  provision  in the Plan or any  Participant's  Award  Agreement to the
contrary,  upon the Participant's death or Disability,  all outstanding Options,
Stock Appreciation  Rights, and other Awards in the nature of rights that may be
exercised  shall become fully  exercisable  and all  restrictions on outstanding
Awards shall lapse.  Any Option or Stock  Appreciation  Rights Awards shall then
lapse in  accordance  with  the  other  provisions  of this  Plan and the  Award
Agreement.

                  13.10.  ACCELERATION UPON A CHANGE OF CONTROL.  If a Change of
Control occurs, all outstanding  Options,  Stock Appreciation  Rights, and other
Awards in the nature of rights that may be exercised  shall become fully vested,
exercisable and all  restrictions on outstanding  Awards shall lapse;  provided,
however,  that with  respect to any  
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Change of Control in which the outstanding  Options,  Stock Appreciation Rights,
and other Awards in the nature of rights that may be exercised  shall  terminate
upon the occurrence of the Change of Control,  each Participant shall fully vest
and have  exercisable  such  Awards  prior to the  occurrence  of such Change of
Control.

                  ARTICLE 14 CHANGES IN CAPITAL STRUCTURE

                  14.1.  GENERAL. In the event a stock dividend is declared upon
the Stock,  the  shares of Stock  then  subject to each Award (and the number of
shares subject thereto) shall be increased proportionately without any change in
the aggregate  purchase price therefor.  In the event the Stock shall be changed
into or  exchanged  for a  different  number  or class of  shares of Stock or of
another corporation,  whether through  reorganization,  recapitalization,  stock
split-up,  combination  of  shares,  merger  or  consolidation,  there  shall be
substituted  for each such  share of Stock  then  subject to each Award (and for
each  share of Stock  then  subject  thereto)  the number and class of shares of
Stock into which each  outstanding  share of Stock  shall be so  exchanged,  all
without any change in the aggregate  purchase  price for the shares then subject
to each Award.

                  ARTICLE 15 AMENDMENT, MODIFICATION AND TERMINATION

                  15.1.  AMENDMENT,   MODIFICATION  AND  TERMINATION.  With  the
  approval of the Board,  at any time and from time to time,  the  Administrator
  may  terminate,  amend or modify the Plan.  However,  without  approval of the
  shareholders  of the  Company  (as may be  required  by the Code,  a  national
  securities  exchange or  quotation  system on which the stock can be listed or
  reported or any other  applicable  law or  regulation),  no such  termination,
  amendment, or modification may:

                           (a) Materially increase the total number of shares of
                  Stock that may be issued under the Plan, except as provided in
                  Section 14.1;

                           (b) Materially  modify the  eligibility  requirements
                  for participation in the Plan; or

                  15.2. AWARDS PREVIOUSLY GRANTED. No termination, amendment, or
modification  of the Plan shall  adversely  affect in any material way any Award
previously   granted  under  the  Plan,  without  the  written  consent  of  the
Participant.

                  ARTICLE 16 GENERAL PROVISIONS

                  16.1. NO RIGHTS TO AWARDS.  No  Participant  or employee shall
have any claim to be granted any Award  under the Plan,  and neither the Company
nor  the  Administrator  is  obligated  to  treat   Participants  and  employees
uniformly.
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                  16.2. NO STOCKHOLDERS  RIGHTS.  No Award gives the Participant
any of the rights of a  shareholder  of the Company  unless and until  shares of
Stock are in fact issued to such person in connection with such Award.

                  16.3.  WITHHOLDING.  The Company or any Subsidiary  shall have
the authority and the right to deduct or withhold,  or require a Participant  to
remit to the Company,  an amount  sufficient to satisfy  United States  Federal,
state,  and local taxes  (including the  Participant's  FICA  obligation and any
withholding  obligation  imposed by any country  other than the United States in
which the  Participant  resides)  required by law to be withheld with respect to
any taxable event arising as a result of this Plan.  With respect to withholding
required upon any taxable event under the Plan,  the  Administrator  may, in its
sole and absolute  discretion,  permit a Participant to satisfy the  withholding
requirement,  in whole or in part,  by  having  the  Company  or any  Subsidiary
withhold  shares of Stock having a Fair Market Value on the date of  withholding
equal to the amount to be  withheld  for tax  purposes in  accordance  with such
procedures as the Administrator establishes.  The Administrator may, at the time
any  Award is  granted,  require  that any and all  applicable  tax  withholding
requirements  be  satisfied by the  withholding  of shares of Stock as set forth
above.

                  16.4. NO RIGHT TO EMPLOYMENT. Nothing in the Plan or any Award
Agreement  shall  interfere with or limit in any way the right of the Company or
any Subsidiary to terminate any Participant's employment at any time, nor confer
upon any  Participant  any right to continue in the employ of the Company or any
Subsidiary.

                  16.5. UNFUNDED STATUS OF AWARDS. The Plan is intended to be an
"unfunded"  plan for  incentive and deferred  compensation.  With respect to any
payments not yet made to a Participant  pursuant to an Award,  nothing contained
in the Plan or any Award  Agreement  shall give the  Participant any rights that
are greater than those of a general creditor of the Company or any Subsidiary.

                  16.6.   INDEMNIFICATION.   To  the  extent   allowable   under
applicable  law,  each  member of the  Administrator  or of the  Board  shall be
indemnified and held harmless by the Company from any loss, cost, liability,  or
expense  that may be  imposed  upon or  reasonably  incurred  by such  member in
connection  with or resulting  from any claim,  action,  suit,  or proceeding to
which he or she may be a party or in which he or she may be  involved  by reason
of any action or failure to act under the Plan and  against and from any and all
amounts paid by him or her in satisfaction of judgment in such action,  suit, or
proceeding  against  him  or  her  provided  he or  she  gives  the  Company  an
opportunity,  at its own expense, to handle and defend the same before he or she
undertakes to handle and defend it on his or her own behalf. The foregoing right
of indemnification shall not be exclusive of any other rights of indemnification
to  which  such  persons  may  be  entitled  under  the  Company's  Articles  of
Incorporation  or By-Laws,  as a matter of law, or otherwise,  or any power that
the Company may have to indemnify them or hold them harmless.

                  16.7.  RELATIONSHIP  TO OTHER  BENEFITS.  No payment under the
Plan shall be taken into account in determining  any benefits under any pension,
retirement,  savings,
                                       22

profit sharing, group insurance, welfare or other benefit plan of the Company or
any Subsidiary.

                  16.8.  EXPENSES.  The expenses of administering the Plan shall
be borne by the Company and its Subsidiaries.

                  16.9.  TITLES AND  HEADINGS.  The titles and  headings  of the
Sections in the Plan are for  convenience of reference only, and in the event of
any conflict,  the text of the Plan, rather than such titles or headings,  shall
control.

                  16.10.  FRACTIONAL SHARES. No fractional shares of stock shall
be issued and the Administrator shall determine, in its discretion, whether cash
shall be given in lieu of fractional  shares or whether such  fractional  shares
shall be eliminated by rounding up.

                  16.11.  SECURITIES LAW COMPLIANCE.  With respect to any person
who is, on the relevant date,  obligated to file reports under Section 16 of the
1934  Act,  transactions  under  this  Plan  are  intended  to  comply  with all
applicable conditions of Rule 16b-3 or its successors under the 1934 Act. To the
extent  any  provision  of the Plan or action by the  Administrator  fails to so
comply,  it shall be void to the extent  permitted by law and voidable as deemed
advisable by the Administrator.

                  16.12. GOVERNMENT AND OTHER REGULATIONS. The obligation of the
Company to make payment of awards in Stock or otherwise  shall be subject to all
applicable laws,  rules,  and  regulations,  and to such approvals by government
agencies  as may be  required.  The  Company  shall be under  no  obligation  to
register under the  Securities Act of 1933, as amended (the "1933 Act"),  any of
the shares of Stock paid under the Plan.  If the shares  paid under the Plan may
in certain  circumstances  be exempt from  registration  under the 1933 Act, the
Company  may  restrict  the  transfer  of such shares in such manner as it deems
advisable to ensure the availability of any such exemption.

                  16.13.  GOVERNING LAW. The Plan and all Award Agreements shall
be  construed  in  accordance  with and  governed  by the  laws of the  State of
Arizona.
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