UNITED STATES SECURITIES AND EXCHANGE COMMISSION

                              Washington D.C. 20549


                                    FORM 10-Q

              [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

                For the Quarterly Period Ended September 30, 2001

                                       or

              [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

                 For the Transition Period From ______ To ______

                          Commission File Number 0-850

                                     [LOGO]

                                     KEYCORP
             ------------------------------------------------------
                  (Exact name of registrant as specified in its
                                    charter)

               OHIO                                   34-6542451
- ----------------------------------------      ---------------------------------
 (State or other jurisdiction of                   (I.R.S. Employer
  incorporation or organization)                  Identification No.)

     127 PUBLIC SQUARE, CLEVELAND, OHIO                44114-1306
- ---------------------------------------------   -------------------------------
  (Address of principal executive offices)             (Zip Code)

                                 (216) 689-6300
             ------------------------------------------------------
              (Registrant's telephone number, including area code)


Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days.         Yes |X|   No |_|

Indicate the number of shares outstanding of each of the issuer's classes of
common stock, as of the latest practicable date.

Common Shares with a par value of $1 each            423,468,540 Shares
- -------------------------------------------- ----------------------------------
            (Title of class)                  (Outstanding at October 31, 2001)




                                     KEYCORP

                                TABLE OF CONTENTS


                          PART I. FINANCIAL INFORMATION



Item 1.    FINANCIAL STATEMENTS                                                               PAGE NUMBER
           --------------------                                                               -----------
                                                                                         
           Consolidated Balance Sheets --
              September 30, 2001, December 31, 2000 and September 30, 2000                         3

           Consolidated Statements of Income --
              Three and nine months ended September 30, 2001 and 2000                              4

           Consolidated Statements of Changes in Shareholders' Equity --
              Nine months ended September 30, 2001 and 2000                                        5

           Consolidated Statements of Cash Flow --
              Nine months ended September 30, 2001 and 2000                                        6

           Notes to Consolidated Financial Statements                                              7

           Independent Accountants' Review Report                                                  27

Item 2.    MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
              AND RESULTS OF OPERATIONS                                                            28

Item 3.    QUANTITATIVE AND QUALITATIVE DISCLOSURE OF MARKET RISK                                  59


                           PART II. OTHER INFORMATION

Item 1.   LEGAL PROCEEDINGS                                                                        59

Item 5.   OTHER INFORMATION                                                                        59

Item 6.   EXHIBITS AND REPORTS ON FORM 8-K                                                         59

          Signature                                                                                60







                                      2

PART I. FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

                           CONSOLIDATED BALANCE SHEETS


                                                                             SEPTEMBER 30,   DECEMBER 31, SEPTEMBER 30,
dollars in millions                                                          2001            2000         2000
===================================================================================================================================

                                                                           (UNAUDITED)                  (UNAUDITED)
                                                                                                
ASSETS
Cash and due from banks                                                         $  2,803      $  3,189      $  2,691
Short-term investments                                                             1,792         1,884         1,570
Securities available for sale                                                      6,471         7,329         6,664
Investment securities (fair value: $1,186, $1,208 and $1,262)                      1,174         1,198         1,253
Loans, net of unearned income of $1,782, $1,789 and $1,756                        64,506        66,905        66,299
     Less: Allowance for loan losses                                               1,174         1,001         1,001
- --------------------------------------------------------------------------------------------------------------------
     Net loans                                                                    63,332        65,904        65,298
Premises and equipment                                                               682           717           711
Goodwill                                                                           1,121         1,324         1,339
Other intangible assets                                                               34            44            48
Corporate-owned life insurance                                                     2,289         2,215         2,185
Accrued income and other assets                                                    4,721         3,466         3,741
- ---------------------------------------------------------------------------------------------------------------------
     Total assets                                                               $ 84,419      $ 87,270      $ 85,500
                                                                                ========      ========      ========

LIABILITIES
Deposits in domestic offices:
  Noninterest-bearing                                                           $  8,643      $  9,076      $  8,386
  Interest-bearing                                                                33,526        35,519        35,016
Deposits in foreign office - interest-bearing                                      3,203         4,054         4,407
- ---------------------------------------------------------------------------------------------------------------------
   Total deposits                                                                 45,372        48,649        47,809
Federal funds purchased and securities sold under repurchase agreements            4,367         4,936         5,324
Bank notes and other short-term borrowings                                         6,040         6,957         6,407
Accrued expense and other liabilities                                              5,622         4,701         4,397
Long-term debt                                                                    15,114        14,161        13,800
Corporation-obligated mandatorily redeemable preferred capital securities
  of subsidiary trusts holding solely subordinated debentures of KeyCorp (See
  Note 9)                                                                          1,329         1,243         1,243
- ---------------------------------------------------------------------------------------------------------------------
    Total liabilities                                                             77,844        80,647        78,980

SHAREHOLDERS' EQUITY
Preferred stock, $1 par value; authorized 25,000,000 shares, none issued              --            --            --
Common shares, $1 par value; authorized 1,400,000,000 shares;
  issued 491,888,780 shares                                                          492           492           492
Capital surplus                                                                    1,393         1,402         1,402
Retained earnings                                                                  6,282         6,352         6,205
Loans to ESOP trustee                                                                 --           (13)          (13)
Treasury stock, at cost (68,461,648, 68,634,881 and 64,628,931 shares)            (1,599)       (1,600)       (1,502)
Accumulated other comprehensive income (loss)                                          7           (10)          (64)
- ---------------------------------------------------------------------------------------------------------------------
     Total shareholders' equity                                                    6,575         6,623         6,520
- ---------------------------------------------------------------------------------------------------------------------
     Total liabilities and shareholders' equity                                 $ 84,419      $ 87,270      $ 85,500
                                                                                ========      ========      ========
- ---------------------------------------------------------------------------------------------------------------------


See Notes to Consolidated Financial Statements (Unaudited)


                                      3


                  CONSOLIDATED STATEMENTS OF INCOME (UNAUDITED)



                                                                              THREE MONTHS ENDED            NINE MONTHS ENDED
                                                                                 SEPTEMBER 30,                 SEPTEMBER 30,
                                                                            -----------------------      ------------------------
dollars in millions, except per share amounts                                  2001          2000           2001           2000
===================================================================================================================================
                                                                                                            
INTEREST INCOME
Loans                                                                       $   1,240     $   1,460      $   3,979      $   4,204
Taxable investment securities                                                       8             8             23             18
Tax-exempt investment securities                                                    4             5             13             18
Securities available for sale                                                     113           106            348            325
Short-term investments                                                             15            17             54             60
- ---------------------------------------------------------------------------------------------------------------------------------
  Total interest income                                                         1,380         1,596          4,417          4,625

INTEREST EXPENSE
Deposits                                                                          343           462          1,191          1,275
Federal funds purchased and securities sold under repurchase agreements            52            88            174            194
Bank notes and other short-term borrowings                                         61            99            260            328
Long-term debt, including capital securities                                      200           263            667            800
- ---------------------------------------------------------------------------------------------------------------------------------
  Total interest expense                                                          656           912          2,292          2,597
- ---------------------------------------------------------------------------------------------------------------------------------
NET INTEREST INCOME                                                               724           684          2,125          2,028
Provision for loan losses                                                         116           131            627            382
- ---------------------------------------------------------------------------------------------------------------------------------
Net interest income after provision for loan losses                               608           553          1,498          1,646

NONINTEREST INCOME
Trust and investment services income                                              140           148            413            458
Investment banking and capital markets income                                      46            91            183            278
Service charges on deposit accounts                                               107            85            281            256
Corporate-owned life insurance income                                              28            28             82             78
Letter of credit and loan fees                                                     27            26             86             73
Net securities gains (losses)                                                       2           (50)            36            (47)
Gain from divestiture                                                              --            --             --            332
Other income                                                                      104            77            226            258
- ---------------------------------------------------------------------------------------------------------------------------------
  Total noninterest income                                                        454           405          1,307          1,686

NONINTEREST EXPENSE
Personnel                                                                         334           342          1,043          1,085
Net occupancy                                                                      60            55            173            168
Computer processing                                                                62            59            187            178
Equipment                                                                          37            41            115            131
Marketing                                                                          31            29             87             82
Amortization of intangibles                                                        22            26            222             76
Professional fees                                                                  26            30             63             70
Restructuring charges                                                              --           102             (4)           109
Other expense                                                                     111           103            353            313
- ---------------------------------------------------------------------------------------------------------------------------------
  Total noninterest expense                                                       683           787          2,239          2,212

INCOME BEFORE INCOME TAXES AND CUMULATIVE EFFECT
  OF ACCOUNTING CHANGES                                                           379           171            566          1,120
Income taxes                                                                      130            50            235            384
- ---------------------------------------------------------------------------------------------------------------------------------
INCOME  BEFORE CUMULATIVE EFFECT OF ACCOUNTING CHANGES                            249           121            331            736
  Cumulative effect of accounting changes, net of tax (see Note 1)                 --            --            (25)            --
- ---------------------------------------------------------------------------------------------------------------------------------
NET INCOME                                                                  $     249     $     121      $     306      $     736
                                                                            =========     =========      =========      =========
Per common share:
  Income before cumulative effect of accounting changes                     $     .59     $     .28      $     .78      $    1.69
  Net income                                                                      .59           .28            .72           1.69
  Income before cumulative effect of accounting changes - assuming dilution       .58           .28            .77           1.69
  Net income  - assuming dilution                                                 .58           .28            .71           1.68
Weighted average common shares outstanding (000)                              424,802       429,584        424,503        435,156
Weighted average common shares and potential common
  shares outstanding (000)                                                    430,346       431,972        430,009        437,231
===================================================================================================================================


 See Notes to Consolidated Financial Statements (Unaudited)

                                       4

    CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY (UNAUDITED)


                                                                                                    LOANS TO    TREASURY
                                                             COMMON       CAPITAL     RETAINED       ESOP       STOCK,
dollars in millions, except per share amounts                SHARES       SURPLUS     EARNINGS     TRUSTEE      AT COST
==========================================================================================================================
                                                                                                 
BALANCE AT DECEMBER 31, 1999                                    $492       $1,412       $5,833         $(24)      $(1,197)
Net income                                                                                 736
Other comprehensive income (losses):
    Net unrealized gains on securities available
      for sale, net of income taxes of $41(a)
    Foreign currency translation adjustments


          Total comprehensive income
Cash dividends on common shares ($.84 per share)                                          (364)
Issuance of common shares:
    Employee benefit and dividend reinvestment
       plans - 1,486,112 net shares                                           (10)                                     35
Repurchase of common shares - 17,652,800 shares                                                                      (340)
ESOP transactions                                                                                        11
- --------------------------------------------------------------------------------------------------------------------------
BALANCE AT SEPTEMBER 30, 2000                                   $492     $1,402          $6,205        $(13)      $(1,502)
                                                                ====     ======          ======        ====       =======
==========================================================================================================================
BALANCE AT DECEMBER 31, 2000                                    $492     $1,402          $6,352        $(13)     $(1,600)
Net income                                                                                  306
Other comprehensive income (losses):
    Net unrealized gains on securities available
      for sale, net of income taxes of $25(a)
    Cumulative effect of change in accounting for
      derivative financial instruments, net of income
      taxes of ($12)
    Net unrealized losses on derivative financial instruments,
      net of income taxes of ($2)
    Foreign currency translation adjustments

          Total comprehensive income

Cash dividends on common shares ($.885 per share)                                         (376)
Issuance of common shares:
    Employee benefit and dividend reinvestment
      plans-1,862,367 net shares                                             (9)                                       51
Repurchase of common shares - 2,035,600 shares                                                                        (50)
ESOP  transactions                                                                                      13
- --------------------------------------------------------------------------------------------------------------------------
BALANCE AT SEPTEMBER 30, 2001                                    $492     $1,393         $6,282        --         $(1,599)
                                                                 ====     ======         ======                   =======
==========================================================================================================================



                                                          ACCUMULATED
                                                                OTHER
                                                         COMPREHENSIVE  COMPREHENSIVE
dollars in millions, except per share amounts            INCOME (LOSS)  INCOME (LOSS)(b)
==============================================================================================
                                                                        
BALANCE AT DECEMBER 31, 1999                                  $(127)
Net income                                                                        $736
Other comprehensive income (losses):
    Net unrealized gains on securities available
      for sale, net of income taxes of $41(a)                    73                 73
    Foreign currency translation adjustments                    (10)               (10)
                                                                                  ----

          Total comprehensive income                                              $799
                                                                                  ====
Cash dividends on common shares ($.84 per share)
Issuance of common shares:
    Employee benefit and dividend reinvestment
       plans - 1,486,112 net shares
Repurchase of common shares - 17,652,800 shares
ESOP transactions
- ---------------------------------------------------------------------
BALANCE AT SEPTEMBER 30, 2000                                  $(64)
                                                               ====
- ---------------------------------------------------------------------
BALANCE AT DECEMBER 31, 2000                                   $(10)
Net income                                                                        $306
Other comprehensive income (losses):
    Net unrealized gains on securities available
      for sale, net of income taxes of $25(a)                    37                 37
    Cumulative effect of change in accounting for
      derivative financial instruments, net of income
      taxes of ($12)                                            (22)               (22)
    Net unrealized losses on derivative financial instruments,
      net of income taxes of ($2)                                (3)                (3)
    Foreign currency translation adjustments                      5                  5
                                                                                  ----
          Total comprehensive income                                              $323
                                                                                  ====

Cash dividends on common shares ($.885 per share)
Issuance of common shares:
    Employee benefit and dividend reinvestment
      plans-1,862,367 net shares
Repurchase of common shares - 2,035,600 shares
ESOP  transactions
- ---------------------------------------------------------------------
BALANCE AT SEPTEMBER 30, 2001                                  $  7
                                                               ====
=====================================================================

(a)      Net of reclassification adjustments.

(b)      For the three months ended September 30, 2001 and 2000, comprehensive
         income was $262 million and $205 million, respectively.


See Notes to Consolidated Financial Statements (Unaudited)

                                       5

                CONSOLIDATED STATEMENTS OF CASH FLOW (UNAUDITED)


                                                                              NINE MONTHS ENDED SEPTEMBER 30,
                                                                              -------------------------------
in millions                                                                           2001            2000
=============================================================================================================
                                                                                             
OPERATING ACTIVITIES
Net income                                                                            $   306      $   736
Adjustments to reconcile net income to net cash provided by operating activities:
   Provision for loan losses                                                              627          382
   Cumulative effect of accounting changes, net of tax                                     25           --
   Depreciation expense and software amortization                                         215          211
   Amortization of intangibles                                                            222           76
   Net gain from divestiture                                                               --         (332)
   Net securities (gains) losses                                                          (36)          47
   Net (gains) losses from venture capital investments                                     33          (55)
   Net gains from loan securitizations and sales                                          (40)         (26)
   Deferred income taxes                                                                  138          203
   Net increase in mortgage loans held for sale                                          (330)        (448)
   Net (increase) decrease in trading account assets                                     (101)          39
   Net increase (decrease) in accrued restructuring charges                               (58)          48
   Other operating activities, net                                                       (368)        (456)
- -------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY OPERATING ACTIVITIES                                                 633          425
INVESTING ACTIVITIES
Net increase in loans, excluding acquisitions, sales and divestitures                  (1,665)      (5,615)
Purchases of loans                                                                       (107)          --
Proceeds from loan securitizations and sales                                            4,061        4,377
Purchases of investment securities                                                       (207)        (276)
Proceeds from sales of investment securities                                               39           32
Proceeds from prepayments and maturities of investment securities                         169          127
Purchases of securities available for sale                                             (3,321)      (4,908)
Proceeds from sales of securities available for sale                                      325        4,162
Proceeds from prepayments and maturities of securities available for sale               3,843          723
Net decrease in other short-term investments                                              193          251
Purchases of premises and equipment                                                       (82)         (60)
Proceeds from sales of premises and equipment                                              13           19
Proceeds from sales of other real estate owned                                             19           19
Cash used in acquisitions, net of cash acquired                                            (3)        (375)
- -------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY (USED IN) INVESTING ACTIVITIES                                     3,277       (1,524)
FINANCING ACTIVITIES
Net increase (decrease) in deposits                                                    (3,277)       4,576
Net decrease in short-term borrowings                                                  (1,486)        (885)
Net proceeds from issuance of long-term debt, including capital securities              3,542        3,153
Payments on long-term debt, including capital securities                               (2,687)      (5,217)
Loan payments received from ESOP trustee                                                   13           11
Purchases of treasury shares                                                              (50)        (317)
Net proceeds from issuance of common stock                                                 25           17
Cash dividends                                                                           (376)        (364)
- -------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY (USED IN) FINANCING ACTIVITIES                                    (4,296)         974
- -------------------------------------------------------------------------------------------------------------
NET DECREASE IN CASH AND DUE FROM BANKS                                                  (386)        (125)
- -------------------------------------------------------------------------------------------------------------
CASH AND DUE FROM BANKS AT BEGINNING OF PERIOD                                          3,189        2,816
- -------------------------------------------------------------------------------------------------------------
CASH AND DUE FROM BANKS AT END OF PERIOD                                              $ 2,803      $ 2,691
                                                                                      =======      =======
- -------------------------------------------------------------------------------------------------------------

Additional disclosures relative to cash flow:
   Interest paid                                                                      $ 2,148      $ 2,560
   Income taxes paid                                                                       95           83
Noncash items:
   Derivative assets resulting from adoption of new accounting standard               $   120           --
   Derivative liabilities resulting from adoption of new accounting standard              152           --
============================================================================================================


See Notes to Consolidated Financial Statements (Unaudited)

                                       6

                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


                            1. BASIS OF PRESENTATION

The unaudited condensed consolidated interim financial statements include the
accounts of KeyCorp and its subsidiaries. All significant intercompany accounts
and transactions have been eliminated in consolidation. Management believes that
the unaudited condensed consolidated interim financial statements reflect all
adjustments of a normal recurring nature and disclosures which are necessary for
a fair presentation of the results for the interim periods presented. Some
previously reported results have been reclassified to conform to current
reporting practices. The results of operations for the interim periods are not
necessarily indicative of the results of operations to be expected for the full
year. When you read these financial statements, you should also look at the
audited consolidated financial statements and related notes included in Key's
2000 Annual Report to Shareholders.

As used in these Notes, KeyCorp refers solely to the parent company and Key
refers to the consolidated entity consisting of KeyCorp and its subsidiaries.

ACCOUNTING PRONOUNCEMENTS ADOPTED IN 2001

DERIVATIVES AND HEDGING ACTIVITIES. Effective January 1, 2001, Key adopted
Statement of Financial Accounting Standards No. 133, "Accounting for Derivative
Instruments and Hedging Activities" (SFAS 133), which establishes accounting and
reporting standards for derivative instruments ("derivatives") and for hedging
activities. SFAS 133 requires that all derivatives be recognized as either
assets or liabilities on the balance sheet at fair value. The accounting for
changes in the fair value (i.e., gains or losses) of derivatives depends on
whether they have been designated and qualify as part of a hedging relationship
and further, on the type of hedging relationship. Derivatives that are
designated and qualify as hedging instruments must be designated as either a
fair value hedge, a cash flow hedge or a hedge of a net investment in a foreign
operation. Key does not have any derivatives that hedge net investments in
foreign operations.

Derivatives that are used to hedge changes in the fair value of existing assets,
liabilities, and firm commitments against changes in interest rates or other
economic factors are designated as fair value hedges. The gain or loss on the
derivative as well as the related loss or gain on the hedged item attributable
to the hedged risk are recognized in earnings during the period of the change in
fair values. Derivatives that are used to hedge the variability of future cash
flows against changes in interest rates or other economic factors are designated
as cash flow hedges. The effective portion of a gain or loss on a derivative
designated as a cash flow hedge is reported as a component of other
comprehensive income or loss and reclassified into earnings in the same period
or periods that the hedged transaction affects earnings. The ineffective portion
of the derivative gain or loss, if any, is recognized in earnings during the
current period. For derivatives not designated as hedging instruments, the gain
or loss is recognized immediately in earnings.

As a result of adopting SFAS 133, Key recorded a cumulative loss of $1 million
in net income and a cumulative loss of $22 million in other comprehensive income
(loss) during the first quarter of 2001.

TRANSFERS AND SERVICING OF FINANCIAL ASSETS AND EXTINGUISHMENTS OF LIABILITIES.
In September 2000, the Financial Accounting Standards Board issued Statement of
Financial Accounting Standards No. 140, "Accounting for Transfers and Servicing
of Financial Assets and Extinguishments of Liabilities" (SFAS 140), which
replaces SFAS 125. SFAS 140 retains most of the SFAS 125 provisions related to
controlling interests and adds three significant new rules. These new rules:

                                       7


- -        prescribe the test that determines whether a special purpose entity
         ("SPE") is a "qualifying" SPE, and prescribe the amount and type of
         derivative instruments a qualifying SPE can hold and the activities it
         may pursue;

- -        provide more restrictive guidance regarding the circumstances under
         which a company that transfers assets to a qualifying SPE will be
         deemed to have relinquished control of such assets and may account for
         the transaction as a sale; and

- -        require extensive disclosures about collateral, assets securitized and
         accounted for as a sale, and retained interests in securitized assets.

Effective April 1, 2001, Key adopted SFAS 140 which is effective for
transactions entered into after March 31, 2001. The statement was effective for
recognition and reclassification of collateral and for disclosures relating to
securitization transactions and collateral for fiscal years ending after
December 15, 2000. Key included the disclosures required by SFAS 140 in the
notes to its December 31, 2000, financial statements.

RECOGNITION OF INTEREST INCOME AND IMPAIRMENT ON CERTAIN INVESTMENTS. In July
2000, the Emerging Issues Task Force ("EITF"), a standard-setting group under
the auspices of the Financial Accounting Standards Board, reached a consensus in
EITF 99-20 that provides guidance on how to record interest income and measure
impairment on beneficial interests retained in a securitization transaction
accounted for as a sale under SFAS 140 and on purchased beneficial interests in
securitized financial assets. Assets subject to this accounting guidance are
carried on the balance sheet as securities available for sale [see Note 5
("Securities") starting on page 15] or as trading account assets. This
accounting guidance is effective for fiscal quarters beginning after March 15,
2001. Key adopted this guidance on April 1, 2001. As a result, during the second
quarter, Key recorded a cumulative loss of $24 million in net income. This loss
is presented as a "cumulative effect of accounting change" on Key's income
statement.

ACCOUNTING PRONOUNCEMENTS PENDING ADOPTION

BUSINESS COMBINATIONS. In July 2001, the Financial Accounting Standards Board
issued Statement of Financial Accounting Standards No. 141, "Business
Combinations" (SFAS 141), which replaces Accounting Principles Board Opinion No.
16. SFAS 141 eliminates the pooling-of-interests method of accounting for
business combinations initiated after June 30, 2001. Subsequent to June 30,
2001, Key has not initiated any business combinations that would have qualified
for the pooling-of-interest method of accounting.

GOODWILL AND OTHER INTANGIBLE ASSETS. In July 2001, the Financial Accounting
Standards Board issued Statement of Financial Accounting Standards No. 142,
"Goodwill and Other Intangible Assets" (SFAS 142), which takes effect for fiscal
years beginning after December 15, 2001. SFAS 142 replaces Accounting Principles
Board Opinion No. 17 and eliminates the amortization of goodwill and intangible
assets deemed to have indefinite lives. Management anticipates that the
elimination of the related amortization may reduce noninterest expense and
increase net income by approximately $80 million for 2002.

Under the new accounting standard, goodwill and certain intangible assets are
subject to impairment tests, which must be conducted at least annually. The
impairment tests will require Key to determine the fair value of its reporting
units by using various valuation techniques recommended by the standard. If the
carrying amount of any reporting unit exceeds its fair value, it will be
necessary to determine the amount of any goodwill impairment by conducting a
detailed fair value analysis of the assets (excluding goodwill) assigned to the
unit.

Impairment losses, if any, that result from the initial application of SFAS 142
would be accounted for as a "cumulative effect of accounting change" on Key's
income statement. Transitional impairment tests conducted to determine the
amount of any such losses must be completed as soon as possible after adoption
of the new standard, but no later than December 31, 2002. However, transitional
impairment losses related to

                                       8



goodwill must be recognized in the first interim reporting period subsequent to
adoption of the standard. As such, Key expects to complete the transitional
goodwill impairment testing prior to March 31, 2002. Impairment losses incurred
subsequent to those resulting from the transitional impairment test will be
recorded as part of income from operations. Management is currently in the
process of determining the valuation techniques that will be applied and the
reporting units for which initial and subsequent tests will be performed.
Therefore, the extent of any potential "transition impairment charge" has not
yet been determined. Key will adopt SFAS 142 as of January 1, 2002.

ASSET RETIREMENT OBLIGATIONS. In August 2001, the Financial Accounting Standards
Board issued Statement of Financial Accounting Standards No. 143, "Accounting
for Asset Retirement Obligations" (SFAS 143), which takes effect for fiscal
years beginning after June 15, 2002. SFAS 143 establishes the initial and
subsequent accounting for legal obligations associated with the retirement of
long-lived assets that result from the acquisition, construction, development
and/or normal operation of a long-lived asset. Key will adopt SFAS 143 as of
January 1, 2003, and management is currently evaluating the extent to which it
will impact Key's financial condition and results of operations.

IMPAIRMENT OR DISPOSAL OF LONG-LIVED ASSETS. In October 2001, the Financial
Accounting Standards Board issued Statement of Financial Accounting Standards
No. 144, "Accounting for the Impairment or Disposal of Long-Lived Assets" (SFAS
144), which replaces Statement of Financial Accounting Standards No. 121. The
new standard provides an accounting model for the disposal of long-lived assets
and significantly changes the criteria that would have to be met to classify
such an asset as held for sale. SFAS 144 also broadens the extent to which
dispositions will qualify for reporting as discontinued operations, and changes
the manner in which expected future operating losses from such operations are to
be reported. The new standard is effective for fiscal years beginning after
December 15, 2001. Key will adopt SFAS 144 as of January 1, 2002, and management
is currently evaluating the extent to which it will impact Key's financial
condition and results of operations.

ACCOUNTING GUIDANCE ISSUED DURING 2001

ACCOUNTING AND REPORTING FOR CERTAIN LOANS HELD FOR SALE. The Office of the
Comptroller of the Currency, the Federal Deposit Insurance Corporation, the
Federal Reserve Board, the Office of Thrift Supervision, and the National Credit
Union Administration issued Interagency Guidance in March 2001, instructing
institutions and examiners about the appropriate accounting and reporting
treatment for certain loans that are sold directly from the loan portfolio or
transferred to a held for sale account. In accordance with the guidance, once a
decision has been made to sell a nonperforming loan, normal credit evaluation
procedures should continue until the loan is sold directly from the loan
portfolio or transferred to a held for sale account. If the proceeds from the
sale of a nonperforming loan held in the portfolio are less than its net
carrying amount, the shortfall must be recorded as a loan charge-off unless it
can be demonstrated that part or all of the shortfall was attributable to
market-driven factors, such as changes in interest rates or foreign exchange
rates. Market driven related losses must be reported in earnings, while credit
risk related losses must be reported as charge-offs. Nonperforming loans
transferred to a held for sale account must be revalued at each subsequent
reporting date until sold and reported at the lower of their amortized cost or
fair value. Changes in the carrying amounts of these loans must be reported in
earnings. This guidance did not have a significant impact on Key during the
first nine months of 2001, nor would it have had a significant impact on prior
periods had it been issued earlier. Key has applied this guidance in subsequent
sales of certain nonperforming consumer (primarily home equity) loans. The
Securities and Exchange Commission has expressed views that support the
Interagency Guidance.


                                       9





                          2. EARNINGS PER COMMON SHARE

The computation of Key's basic and diluted earnings per common share is as
follows:



                                                            THREE MONTHS ENDED SEPTEMBER 30,    NINE MONTHS ENDED SEPTEMBER 30,
                                                            --------------------------------    -------------------------------
dollars in millions, except per share amounts                           2001            2000                     2001      2000
- --------------------------------------------------------------------------------------------------------------------------------
EARNINGS
                                                                                                            
   Income before cumulative effect of accounting changes            $    249        $    121                  $   331  $    736
   Net income                                                            249             121                      306       736

- --------------------------------------------------------------------------------------------------------------------------------
WEIGHTED AVERAGE COMMON SHARES
    Weighted average common shares outstanding (000)                 424,802         429,584                  424,503   435,156
    Effect of dilutive common stock options (000)                      5,544           2,388                    5,506     2,075
- --------------------------------------------------------------------------------------------------------------------------------
    Weighted average common shares and potential
        common shares outstanding  (000)                             430,346         431,972                  430,009   437,231
                                                                    ========         =======                  =======   =======
- --------------------------------------------------------------------------------------------------------------------------------
EARNINGS PER COMMON SHARE
   Income per common share before cumulative
     effect of accounting changes                                       $.59            $.28                     $.78     $1.69
   Net income per common share                                           .59             .28                      .72      1.69
   Income per common share before cumulative
     effect of accounting changes
     - assuming dilution                                                 .58             .28                      .77      1.69
   Net income per common share - assuming dilution                       .58             .28                      .71      1.68
- --------------------------------------------------------------------------------------------------------------------------------




                         3. ACQUISITIONS AND DIVESTITURE

Business acquisitions and the divestiture that Key completed during 2000 and the
first nine months of 2001 are summarized below.

ACQUISITIONS

THE WALLACH COMPANY INC.

On January 2, 2001, Key purchased The Wallach Company, Inc., an investment
banking firm headquartered in Denver, Colorado. The purchase price of
approximately $11 million was paid partly in cash and partly in the form of
370,830 Key common shares. Goodwill of approximately $9 million was recorded and
is currently being amortized using the straight-line method over a period of 10
years.

NEWPORT MORTGAGE COMPANY L.P.

On September 30, 2000, Key purchased certain net assets of Newport Mortgage
Company L.P., a commercial mortgage company headquartered in Dallas, Texas.
Goodwill of approximately $10 million was recorded and is currently being
amortized using the straight-line method over a period of 10 years.

NATIONAL REALTY FUNDING L.C.

On January 31, 2000, Key purchased certain net assets of National Realty Funding
L.C., a commercial finance company headquartered in Kansas City, Missouri.
Goodwill of approximately $10 million was recorded and is currently being
amortized using the straight-line method over a period of 15 years.

DIVESTITURE
- -----------

CREDIT CARD PORTFOLIO

On January 31, 2000, Key sold its credit card portfolio of $1.3 billion in
receivables and nearly 600,000 active VISA and MasterCard accounts to Associates
National Bank (Delaware). Key recognized a gain of $332 million ($207 million
after tax), which is included in "gain from divestiture" on the income
statement.

                                       10





                           4. LINE OF BUSINESS RESULTS

Key's three major lines of business are Key Consumer Banking, Key Corporate
Finance and Key Capital Partners.

KEY CONSUMER BANKING
RETAIL BANKING (A DIVISION OF KEY CONSUMER BANKING)
- ---------------------------------------------------

Retail Banking delivers a complete line of branch-based financial products and
services to consumers through 911 KeyCenters (retail banking branches). These
KeyCenters are operated by relationship managers supported by a 24-hour
telephone banking call center services group, 2,401 ATMs that access 15
different networks (resulting in one of the largest ATM networks in the United
States) and a leading-edge Internet banking service, Key.com(R).

HOME EQUITY AND CONSUMER FINANCE (A DIVISION OF KEY CONSUMER BANKING)
- ---------------------------------------------------------------------

Home Equity and Consumer Finance provides indirect, non-branch-based consumer
loan products, including automobile loans, home equity loans, education loans,
and marine and recreational vehicle loans. As of December 31, 2000, based on the
volume of loans generated, Home Equity and Consumer Finance was one of the
foremost lenders for education, automobile purchases, and purchases of marine
and recreational vehicles in the United States.

KEY CORPORATE FINANCE

Key Corporate Finance offers a complete range of financing, transaction
processing, electronic commerce and financial advisory services to corporations
nationwide. It operates one of the largest bank-affiliated equipment leasing
companies in the world, with operations in the United States, Canada, Europe,
Asia and the Pacific Rim. Key Corporate Finance also offers investment banking,
capital markets, 401(k) and trust custody products in cooperation with Key
Capital Partners.

Key Corporate Finance is organized around five primary lines of businesses:
commercial banking, commercial real estate, equipment finance, specialized
industries, and global treasury management. Across Key's 13-state franchise, its
commercial banking unit has a significant market share with middle market, small
business and large corporate segment companies. Key Corporate Finance ranks
among the top banks in providing financial services to media and
telecommunications, commercial real estate and health care industries across the
nation. Based on total transaction volume, it is also one of the nation's
leading providers of cash management services.

KEY CAPITAL PARTNERS

Key Capital Partners provides asset management, employee benefits services,
brokerage services, investment banking, and capital markets and insurance
expertise. It also offers specialized services to high-net-worth clients through
the wealth management and private banking businesses. Key Capital Partners
employs a range of distribution outlets, including those of Key's other lines of
business.

The table that spans pages 13 and 14 shows selected financial data for each
major line of business for the three- and nine-month periods ended September 30,
2001 and 2000. The financial information was derived from the internal
profitability reporting system that management uses to monitor and manage Key's
financial performance. The selected financial data are based on internal
accounting policies designed to ensure that results are compiled on a consistent
basis and reflect the underlying economics of Key's three major businesses. In
accordance with these policies:

                                       11


- -        Net interest income for each line of business was determined by
         assigning a standard cost for funds used (or a standard credit for
         funds provided) to assets and liabilities based on their maturity,
         prepayment and/or repricing characteristics. The net effect of this
         funds transfer pricing is included in the "Treasury and Other" columns
         of the table.

- -        Indirect expenses, such as computer servicing costs and corporate
         overhead, were allocated based on the extent to which each line of
         business actually used the service.

- -        The provision for loan losses assigned to each line of business
         reflects credit quality expectations within each line over a normal
         business cycle. This "normalized provision for loan losses" does not
         necessarily coincide with actual net loan charge-offs at any given
         point in the cycle. The level of the consolidated provision is based
         upon the methodology that Key uses to estimate its consolidated
         allowance for loan losses. This methodology is described in Note 1
         ("Summary of significant accounting policies") under the heading
         "Allowance for loan losses" on page 66 of Key's 2000 Annual Report to
         Shareholders.

- -        Income taxes were allocated based on the statutory Federal income tax
         rate of 35% (adjusted for tax-exempt income from corporate-owned life
         insurance, nondeductible goodwill amortization and tax credits
         associated with investments in low-income housing projects) and a
         blended state income tax rate (net of the Federal income tax benefit)
         of 2% for the periods presented.

- -        Capital was assigned to each line of business based on management's
         assessment of economic risk factors (primarily credit, operating and
         market risk).

Developing and applying the methodologies that management follows to allocate
items among Key's lines of business is a dynamic process. Accordingly, financial
results may be revised periodically to reflect accounting enhancements, changes
in the risk profile of a particular segment of Key's business or changes in
Key's structure. The financial data for both 2001 and 2000 presented in the
accompanying table reflects the following changes that occurred during the first
nine months of 2001:

- -        A number of businesses have been reclassified. The Key Electronic
         Services unit moved from Treasury and Other to Retail Banking, the
         Small Business unit moved from Retail Banking to Key Corporate Finance,
         the Community Development unit moved from Key Corporate Finance to
         Retail Banking and the Principal Investing unit moved from Key Capital
         Partners to Treasury and Other.

- -        The methodology used to assign a provision for loan losses to each line
         of business was changed from one based primarily upon actual net
         charge-offs to a methodology based on the credit quality expectations
         within each line over a normal business cycle.

Accounting principles generally accepted in the United States guide financial
accounting, but there is no authoritative guidance for "management
accounting"--the way management uses its judgment and experience to guide
reporting decisions. Consequently, the line of business results Key reports
cannot necessarily be compared with results presented by other companies.


                                       12



                           NOTE 4.  LINE OF BUSINESS


                                                                                       KEY CONSUMER BANKING
                                                                   -----------------------------------------------------------
                                                                                                       HOME EQUITY AND
THREE MONTHS ENDED SEPTEMBER 30,                                      RETAIL BANKING                   CONSUMER FINANCE
                                                                   ---------------------------   -----------------------------
                                                                                                          
dollars in millions                                                     2001             2000             2001           2000
- ---------------------------------------------------------------------------------------------------------------------------------
SUMMARY OF OPERATIONS
Net interest income (taxable equivalent)                                $233             $240             $150           $131
Noninterest income                                                       116               97                4              5
Revenue sharing(a)                                                        12               19              ___            ___
- ---------------------------------------------------------------------------------------------------------------------------------
Total revenue(b)                                                         361              356              154            136
Provision for loan losses                                                 12               12               33             33
Depreciation and amortization expense                                     38               40               10             12
Noninterest expense                                                      158              162               79             63
Expense sharing(a)                                                         9               13              ___            ___
- ---------------------------------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (taxable equivalent) and
    cumulative effect of accounting change                               144              129               32             28
Allocated income taxes and taxable equivalent adjustments                 56               50               13             12
- ---------------------------------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of accounting change               88               79               19             16
    Cumulative effect of accounting change                               ___              ___              ___            ___
- ---------------------------------------------------------------------------------------------------------------------------------
Net income (loss)                                                       $ 88             $ 79              $19            $16
                                                                       =====            =====             ====           ====

Percent of consolidated net income                                        35%              65%               8%            13%
Percent of total segments' net income                                     35               36                7              7
- ---------------------------------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                                                 $7,735           $7,840          $15,586        $15,084
Total assets(b)                                                        9,058            9,304           16,558         16,206
Deposits                                                              30,892           32,188              213            164
- ---------------------------------------------------------------------------------------------------------------------------------





THREE MONTHS ENDED SEPTEMBER 30,                                           KEY CORPORATE FINANCE
                                                                       -------------------------------
                                                                                        
dollars in millions                                                            2001              2000
- ----------------------------------------------------------------------------------------------------------
SUMMARY OF OPERATIONS
Net interest income (taxable equivalent)                                       $351              $334
Noninterest income                                                               76                67
Revenue sharing(a)                                                               32                34
- ----------------------------------------------------------------------------------------------------------
Total revenue(b)                                                                459               435
Provision for loan losses                                                        52                50
Depreciation and amortization expense                                            20                20
Noninterest expense                                                             164               160
Expense sharing(a)                                                               18                21
- ----------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (taxable equivalent) and
    cumulative effect of accounting change                                      205               184
Allocated income taxes and taxable equivalent adjustments                        78                70
- ----------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of accounting change                     127               114
    Cumulative effect of accounting change                                      ___               ___
- ----------------------------------------------------------------------------------------------------------
Net income (loss)                                                              $127              $114
                                                                               ====              ====

Percent of consolidated net income                                               51%              94%
     Percent of total segments' net income                                       50                51
- ----------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                                                       $35,545           $34,826
Total assets(b)                                                              37,377            36,618
Deposits                                                                      6,637             6,482
- ----------------------------------------------------------------------------------------------------------







                                                                                         KEY CONSUMER BANKING
                                                                 ---------------------------------------------------------------
                                                                                                         HOME EQUITY AND
NINE MONTHS ENDED SEPTEMBER 30,                                         RETAIL BANKING                   CONSUMER FINANCE
                                                                 -------------------------------   -----------------------------
dollars in millions                                                       2001             2000             2001           2000
- ----------------------------------------------------------------------------------------------------------------------------------
SUMMARY OF OPERATIONS
                                                                                                               
Net interest income (taxable equivalent)                                  $696             $700             $438           $384
Noninterest income                                                         306              277                7             41
Revenue sharing(a)                                                          38               53                2              2
- ----------------------------------------------------------------------------------------------------------------------------------
Total revenue(b)                                                         1,040            1,030              447            427
Provision for loan losses                                                   36               37               99             98
Depreciation and amortization expense                                      117              119               34             37
Noninterest expense                                                        476              495              218            200
Expense sharing(a)                                                          27               42                1            ___
- ----------------------------------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (taxable equivalent) and
    cumulative effect of accounting changes                                384              337               95             92
Allocated income taxes and taxable equivalent adjustments                  150              132               40             40
- ----------------------------------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of accounting changes               234              205               55             52
    Cumulative effect of accounting changes                                 --              --               (24)           ___
- ----------------------------------------------------------------------------------------------------------------------------------
Net income (loss)                                                         $234             $205              $31            $52
                                                                         =====            =====             ====           ====

Percent of consolidated net income                                          76%              28%              10%             7%
Percent of total segments' net income                                       34               30                5              8
- ----------------------------------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                                                   $7,773           $7,737          $15,742        $14,886
Total assets(b)                                                          9,141            9,230           16,777         16,062
Deposits                                                                31,815           31,374              164            139
- ----------------------------------------------------------------------------------------------------------------------------------







NINE MONTHS ENDED SEPTEMBER 30,                                           KEY CORPORATE FINANCE
                                                                      -------------------------------
dollars in millions                                                           2001              2000
- ---------------------------------------------------------------------------------------------------------
SUMMARY OF OPERATIONS
                                                                                          
Net interest income (taxable equivalent)                                    $1,040              $978
Noninterest income                                                             231               215
Revenue sharing(a)                                                             103                98
- ---------------------------------------------------------------------------------------------------------
Total revenue(b)                                                             1,374             1,291
Provision for loan losses                                                      155               148
Depreciation and amortization expense                                           61                59
Noninterest expense                                                            506               476
Expense sharing(a)                                                              60                61
- ---------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (taxable equivalent) and
    cumulative effect of accounting changes                                    592               547
Allocated income taxes and taxable equivalent adjustments                      226               210
- ---------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of accounting changes                   366               337
    Cumulative effect of accounting changes                                    ___               ___
- ---------------------------------------------------------------------------------------------------------
Net income (loss)                                                            $366              $337
                                                                             =====             =====

Percent of consolidated net income                                             120%               46%
Percent of total segments' net income                                           54                50
- ---------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                                                      $35,693           $34,307
Total assets(b)                                                             37,453            36,198
Deposits                                                                     6,542             6,327
- ---------------------------------------------------------------------------------------------------------



(a)      Represents the assignment of Key Capital Partners' revenue and expense
         to the lines of business principally responsible for maintaining the
         relationships with the clients that used Key Capital Partners' products
         and services.

(b)      Substantially all revenue generated by Key's major lines of business is
         derived from clients resident in the United States. Substantially all
         long-lived assets, including premises and equipment, capitalized
         software and goodwill, held by Key's major lines of business are
         located in the United States.

(c)      "Reconciling items" reflect certain nonrecurring items, the results of
         the divested credit card business and charges related to unallocated
         nonearning assets of corporate support functions. These latter charges
         are part of net interest income and are allocated to the business
         segments through noninterest expense.

         Noninterest income for the first nine months of 2001 includes a loss of
         $40 million ($25 million after tax) recorded in the second quarter in
         connection with the decline in leased vehicle residual values.
         Noninterest income in the first nine months of 2000 includes a gain of
         $332 million ($207 million after tax) from the January sale of Key's
         credit card business and $5 million ($3 million after tax) earned by
         the divested credit card business. This business also added $13 million
         ($8 million after tax) in the first nine months of 2000 to net interest
         income.

                                       13





THREE MONTHS ENDED SEPTEMBER 30,                                        KEY CAPITAL PARTNERS               TREASURY AND OTHER
                                                                    ---------------------------       -----------------------------
dollars in millions                                                     2001             2000              2001            2000
- -----------------------------------------------------------------------------------------------------------------------------------
SUMMARY OF OPERATIONS
                                                                                                               
Net interest income (taxable equivalent)                                 $53              $54              $(30)           $(29)
Noninterest income                                                       233              237                25              (1)
Revenue sharing(a)                                                       (44)             (53)              ___             ___
- -----------------------------------------------------------------------------------------------------------------------------------
Total revenue(b)                                                         242              238                (5)            (30)
Provision for loan losses                                                  3                2                 1               1
Depreciation and amortization expense                                     24               23               ___             ___
Noninterest expense                                                      209              202                 6               7
Expense sharing(a)                                                       (27)             (34)              ___             ___
- -----------------------------------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (taxable equivalent) and
    cumulative effect of accounting change                                33               45               (12)            (38)
Allocated income taxes and taxable equivalent adjustments                 15               19               (15)            (25)
- -----------------------------------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of accounting change               18               26                 3             (13)
    Cumulative effect of accounting change                               ___              ___               ___             ___
- -----------------------------------------------------------------------------------------------------------------------------------
Net income (loss)                                                        $18              $26               $ 3            $(13)
                                                                         ===              ===               ===            ====

Percent of consolidated net income                                         7%              21%                2%            (11)%
Percent of total segments' net income                                      7               12                 1              (6)
- -----------------------------------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                                                 $5,456           $5,424            $1,774          $2,226
Total assets(b)                                                        9,195            8,945            11,488          11,347
Deposits                                                               3,466            3,378             4,111           3,601
- -----------------------------------------------------------------------------------------------------------------------------------



THREE MONTHS ENDED SEPTEMBER 30,                                              TOTAL SEGMENTS                RECONCILING ITEMS
                                                                     -----------------------------   -------------------------------
dollars in millions                                                        2001            2000             2001            2000
- ------------------------------------------------------------------------------------------------------------------------------------
SUMMARY OF OPERATIONS
                                                                                                                
Net interest income (taxable equivalent)                                   $757            $730             $(27)           $(39)
Noninterest income                                                          454             405              ___             ___
Revenue sharing(a)                                                          ___             ___              ___             ___
- ------------------------------------------------------------------------------------------------------------------------------------
Total revenue(b)                                                          1,211           1,135              (27)(c)         (39)(c)
Provision for loan losses                                                   101              98               15              33
Depreciation and amortization expense                                        92              95                1               1
Noninterest expense                                                         616             594              (26)             97 (e)
Expense sharing(a)                                                          ___             ___              ___             ___
- ------------------------------------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (taxable equivalent) and
    cumulative effect of accounting change                                  402             348              (17)           (170)
Allocated income taxes and taxable equivalent adjustments                   147             126              (11)            (69)
- ------------------------------------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of accounting change                 255             222               (6)           (101)
    Cumulative effect of accounting change                                  ___             ___              ___             ___
- ------------------------------------------------------------------------------------------------------------------------------------
Net income (loss)                                                          $255           $ 222               $(6)          $(101)
                                                                          =====          ======              ====          ======

Percent of consolidated net income                                          103%            182%              (3)%           (82)%
Percent of total segments' net income                                       100             100              N/A             N/A
- ------------------------------------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                                                   $66,096         $65,400            $ 102           $ 377
Total assets(b)                                                          83,676          82,420            1,203 (f)       1,685 (f)
Deposits                                                                 45,319          45,813              (86)             26
- ------------------------------------------------------------------------------------------------------------------------------------




THREE MONTHS ENDED SEPTEMBER 30,                                                         KEY
                                                                         -------------------------------
dollars in millions                                                            2001            2000
- --------------------------------------------------------------------------------------------------------
SUMMARY OF OPERATIONS
                                                                                         
Net interest income (taxable equivalent)                                       $730            $691
Noninterest income                                                              454             405
Revenue sharing(a)                                                              ___             ___
- --------------------------------------------------------------------------------------------------------
Total revenue(b)                                                              1,184           1,096
Provision for loan losses                                                       116             131
Depreciation and amortization expense                                            93              96
Noninterest expense                                                             590             691
Expense sharing(a)                                                              ___             ___
- --------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (taxable equivalent) and
    cumulative effect of accounting change                                      385             178
Allocated income taxes and taxable equivalent adjustments                       136              57
- --------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of accounting change                     249             121
    Cumulative effect of accounting change                                      ___             ___
- --------------------------------------------------------------------------------------------------------
Net income (loss)                                                             $ 249            $121
                                                                              =====            ====

Percent of consolidated net income                                              100%            100%
Percent of total segments' net income                                           N/A             N/A
- --------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                                                       $66,198         $65,777
Total assets(b)                                                              84,879          84,105
Deposits                                                                     45,233          45,839
- --------------------------------------------------------------------------------------------------------







NINE MONTHS ENDED SEPTEMBER 30,                                    KEY CAPITAL PARTNERS                TREASURY AND OTHER
                                                              ------------------------------     --------------------------------
dollars in millions                                                2001             2000              2001            2000
- ---------------------------------------------------------------------------------------------------------------------------------
                                                                                                          
SUMMARY OF OPERATIONS
Net interest income (taxable equivalent)                           $157             $155             $(100)           $(70)
Noninterest income                                                  713              726                85              85
Revenue sharing(a)                                                 (143)            (153)              --              --
- ---------------------------------------------------------------------------------------------------------------------------------
Total revenue(b)                                                    727              728               (15)             15
Provision for loan losses                                             8                7                 3               4
Depreciation and amortization expense                                74               69               --                1
Noninterest expense                                                 651              648                19              23
Expense sharing(a)                                                  (88)            (103)              --              --
- ---------------------------------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (taxable equivalent) and
    cumulative effect of accounting changes                          82              107               (37)            (13)
Allocated income taxes and taxable equivalent adjustments            38               46               (46)            (36)
- ---------------------------------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of accounting changes         44               61                 9              23
    Cumulative effect of accounting changes                         --              --                  (1)           --
- ---------------------------------------------------------------------------------------------------------------------------------
Net income (loss)                                                   $44             $ 61               $ 8            $ 23
                                                                    ===             ====               ====           ====

Percent of consolidated net income                                   14%               8%                3%              3%
Percent of total segments' net income                                 6                9                 1               3
- ---------------------------------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                                            $5,501           $5,268            $1,912          $2,334
Total assets(b)                                                   9,191            9,006            11,718          11,378
Deposits                                                          3,728            3,377             3,557           3,679
- ---------------------------------------------------------------------------------------------------------------------------------






NINE MONTHS ENDED SEPTEMBER 30,                                            TOTAL SEGMENTS                 RECONCILING ITEMS
                                                                  ----------------------------   --------------------------------
dollars in millions                                                      2001            2000             2001            2000
- ---------------------------------------------------------------------------------------------------------------------------------
                                                                                                             
SUMMARY OF OPERATIONS
Net interest income (taxable equivalent)                               $2,231          $2,147             $(87)          $ (98)
Noninterest income                                                      1,342           1,344              (35)            342
Revenue sharing(a)                                                        --              --                --              --
- ---------------------------------------------------------------------------------------------------------------------------------
Total revenue(b)                                                        3,573           3,491             (122)(c)         244(c)
Provision for loan losses                                                 301             294              326 (d)          88(d)
Depreciation and amortization expense                                     286             285              151 (e)           2
Noninterest expense                                                     1,870           1,842              (68)(e)          83(e)
Expense sharing(a)                                                        --               --               --              --
- ---------------------------------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (taxable equivalent) and
    cumulative effect of accounting changes                             1,116           1,070             (531)             71
Allocated income taxes and taxable equivalent adjustments                 408             392             (154)             13
- ---------------------------------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of accounting changes              708             678             (377)             58
    Cumulative effect of accounting changes                               (25)             --               --              --
- ---------------------------------------------------------------------------------------------------------------------------------
Net income (loss)                                                        $683            $678             $(377)          $ 58
                                                                        =====           =====            ======          =====

Percent of consolidated net income                                        223%             92%             (123)%            8%
Percent of total segments' net income                                     100             100              N/A             N/A
- ---------------------------------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                                                 $66,621         $64,532           $  104            $344
Total assets(b)                                                        84,280          81,874            1,444 (f)       1,694(f)
Deposits                                                               45,806          44,896              (56)             24
- ---------------------------------------------------------------------------------------------------------------------------------



NINE MONTHS ENDED SEPTEMBER 30,                                                     KEY
                                                                    -----------------------------------
dollars in millions                                                           2001            2000
- -------------------------------------------------------------------------------------------------------
                                                                                      
SUMMARY OF OPERATIONS
Net interest income (taxable equivalent)                                    $2,144          $2,049
Noninterest income                                                           1,307           1,686
Revenue sharing(a)                                                             --              --
- -------------------------------------------------------------------------------------------------------
Total revenue(b)                                                             3,451           3,735
Provision for loan losses                                                      627             382
Depreciation and amortization expense                                          437             287
Noninterest expense                                                          1,802           1,925
Expense sharing(a)                                                             --              --
- -------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (taxable equivalent) and
    cumulative effect of accounting changes                                    585           1,141
Allocated income taxes and taxable equivalent adjustments                      254             405
- -------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of accounting changes                   331             736
    Cumulative effect of accounting changes                                    (25)            --
- -------------------------------------------------------------------------------------------------------
Net income (loss)                                                            $ 306          $  736
                                                                             =====          ======

Percent of consolidated net income                                             100%            100%
Percent of total segments' net income                                          N/A             N/A
- -------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                                                      $66,725         $64,876
Total assets(b)                                                             85,724          83,568
Deposits                                                                    45,750          44,920
- -------------------------------------------------------------------------------------------------------



(d)      The first nine months of 2001 includes an additional provision for loan
         losses of $300 million ($189 million after tax) recorded during the
         second quarter in connection with Key's decision to discontinue certain
         nonrelationship credit-only commercial lending.

         In the first nine months of 2000, the provision for loan losses
         includes an additional first quarter provision of $121 million ($76
         million after tax). This provision resulted from the implementation of
         an enhanced methodology for assessing credit risk particularly in the
         commercial loan portfolio.

(e)      Noninterest expense in the third quarter of 2000 includes $114 million
         ($72 million after tax) of nonrecurring charges recorded in connection
         with strategic actions being taken to improve Key's operating
         efficiency and profitability.

         Noninterest expense for the first nine months of 2001 includes a
         goodwill write-down of $150 million associated with Key's decision to
         downsize its automobile finance business, additional litigation
         reserves of $20 million ($13 million after tax) and $2 million ($1
         million after tax) of nonrecurring charges recorded in connection with
         strategic actions being taken to improve Key's operating efficiency and
         profitability. All of these charges were recorded in the second
         quarter. For the first nine months of 2000, noninterest expense
         includes $130 million ($82 million after tax) of nonrecurring charges
         recorded in connection with strategic actions being taken to improve
         Key's operating efficiency and profitability and $7 million ($4 million
         after tax) incurred by the divested credit card business.

(f)      Total assets represent primarily the unallocated portion of nonearning
         assets of corporate support functions.

N/A = Not Applicable

                                       14







                                  5. SECURITIES

Key classifies its securities into three categories: trading, investment and
available for sale.

TRADING ACCOUNT SECURITIES. These are debt and equity securities that are
purchased and held by Key with the intent of selling them in the near term.
These securities are reported at fair value ($844 million, $743 million and $729
million at September 30, 2001, December 31, 2000 and September 30, 2000,
respectively) and included in "short-term investments" on the balance sheet.
Realized and unrealized gains and losses on trading account securities are
reported in "investment banking and capital markets income" on the income
statement.

INVESTMENT SECURITIES. These include debt securities that Key has the intent and
ability to hold until maturity and equity securities that do not have readily
determinable fair values. The debt securities are carried at cost, adjusted for
amortization of premiums and accretion of discounts using the interest method.
This method produces a constant rate of return on the basis of the adjusted
carrying amount.

SECURITIES AVAILABLE FOR SALE. These are debt and equity securities that Key has
not classified as trading account securities or investment securities.
Securities available for sale are reported at fair value with unrealized gains
and losses (net of income taxes) recorded in shareholders' equity as a component
of "accumulated other comprehensive income (loss)." Actual gains and losses on
the sales of these securities are computed for each specific security sold and
included in "net securities gains " on the income statement.

When Key retains an interest in securitized loans, Key bears the risk that the
loans will be prepaid (which results in less interest income) or not paid at
all. Key's retained interests (which include both certificated and
uncertificated interests) are accounted for like debt securities that are
classified as securities available for sale or as trading account securities.

The amortized cost, unrealized gains and losses, and approximate fair value of
Key's investment securities and securities available for sale were as follows:



                                                                          SEPTEMBER 30, 2001
                                                  --------------------------------------------------------------
                                                                           GROSS            GROSS
                                                       AMORTIZED      UNREALIZED       UNREALIZED          FAIR
in millions                                                 COST           GAINS           LOSSES         VALUE
- ----------------------------------------------------------------------------------------------------------------
                                                                                              
INVESTMENT SECURITIES
    States and political subdivisions                      $ 254             $12               --         $ 266
    Other securities                                         920              --               --           920
- ----------------------------------------------------------------------------------------------------------------
        Total investment securities                       $1,174             $12               --        $1,186
                                                         =======            ====             ====       =======
SECURITIES AVAILABLE FOR SALE
    U.S. Treasury, agencies and corporations               $ 268              --               --         $ 268
    States and political subdivisions                         23              --               --            23
    Collateralized mortgage obligations                    4,562            $117              $65         4,614
    Other mortgage-backed securities                       1,092              39               --         1,131
    Retained interests in securitizations                    246              15               --           261
    Other securities                                         198               1               25           174
- ----------------------------------------------------------------------------------------------------------------
        Total securities available for sale               $6,389            $172              $90        $6,471
                                                         =======           =====             ====       =======

- ----------------------------------------------------------------------------------------------------------------



                                      15



                                                                            DECEMBER 31, 2000
                                                  --------------------------------------------------------------
                                                                           GROSS            GROSS
                                                       AMORTIZED      UNREALIZED       UNREALIZED          FAIR
in millions                                                 COST           GAINS           LOSSES         VALUE
- ----------------------------------------------------------------------------------------------------------------
                                                                                            
INVESTMENT SECURITIES
    States and political subdivisions                      $ 323             $10               --         $ 333
    Other securities                                         875              --               --           875
- ----------------------------------------------------------------------------------------------------------------
        Total investment securities                       $1,198             $10               --         $1,208
                                                         =======            ====             ====        =======
SECURITIES AVAILABLE FOR SALE
    U.S. Treasury, agencies and corporations               $ 984              --               --         $ 984
    States and political subdivisions                         33              --               --            33
    Collateralized mortgage obligations                    4,296             $63              $61         4,298
    Other mortgage-backed securities                       1,355              12               12         1,355
    Retained interests in securitizations                    334              --               18           316
    Other securities                                         307              42                6           343
- ----------------------------------------------------------------------------------------------------------------
        Total securities available for sale               $7,309            $117              $97        $7,329
                                                         =======           =====             ====       =======

- ----------------------------------------------------------------------------------------------------------------






                                                                          SEPTEMBER 30, 2000
                                                  --------------------------------------------------------------
                                                                           GROSS            GROSS
                                                       AMORTIZED      UNREALIZED       UNREALIZED          FAIR
in millions                                                 COST           GAINS           LOSSES         VALUE
- ----------------------------------------------------------------------------------------------------------------
                                                                                            
INVESTMENT SECURITIES
    States and political subdivisions                      $ 364              $9               --         $ 373
    Other securities                                         889              --               --           889
- ----------------------------------------------------------------------------------------------------------------
        Total investment securities                       $1,253              $9               --        $1,262
                                                          ======            ====            =====        ======
SECURITIES AVAILABLE FOR SALE
    U.S. Treasury, agencies and corporations              $2,105              --               --        $2,105
    States and political subdivisions                         48              --               --            48
    Collateralized mortgage obligations                    2,561             $12              $99         2,474
    Other mortgage-backed securities                       1,425               6               23         1,408
    Retained interests in securitizations                    341              --               15           326
    Other securities                                         278              28                3           303
- ----------------------------------------------------------------------------------------------------------------

        Total securities available for sale               $6,758             $46             $140        $6,664
                                                         =======            ====            =====        ======

- ----------------------------------------------------------------------------------------------------------------



                                      16


                                    6. LOANS

Key's loans by category are summarized as follows:




                                                                       SEPTEMBER 30,          DECEMBER 31,         SEPTEMBER 30,
in millions                                                                     2001                  2000                  2000
- ---------------------------------------------------------------------------------------------------------------------------------
                                                                                                             
Commercial, financial and agricultural                                       $19,022               $20,100               $19,884
Real estate-- commercial mortgage                                              6,826                 6,876                 6,900
Real estate-- construction                                                     6,014                 5,154                 5,019
Commercial lease financing                                                     7,147                 7,164                 7,011
- ---------------------------------------------------------------------------------------------------------------------------------
     Total commercial loans                                                   39,009                39,294                38,814
Real estate-- residential mortgage                                             2,418                 4,212                 4,264
Home equity                                                                   10,826                 9,908                 9,344
Consumer-- direct                                                              2,388                 2,539                 2,633
Consumer-- indirect lease financing                                            2,409                 3,005                 3,035
Consumer-- indirect other                                                      5,408                 5,718                 5,891
- ---------------------------------------------------------------------------------------------------------------------------------
     Total consumer loans                                                     23,449                25,382                25,167
Real estate-- commercial mortgage                                                614                   316                   588
Real estate-- residential mortgage                                                74                    42                    54
Education                                                                      1,360                 1,871                 1,676
- ---------------------------------------------------------------------------------------------------------------------------------
     Total loans held for sale                                                 2,048                 2,229                 2,318
- ---------------------------------------------------------------------------------------------------------------------------------
     Total loans                                                             $64,506               $66,905               $66,299
                                                                            ========              ========              ========
- ---------------------------------------------------------------------------------------------------------------------------------


Key uses interest rate swaps to manage interest rate risk; these swaps modify
the repricing and maturity characteristics of certain loans. For more
information about such swaps at September 30, 2001, see Note 12 ("Derivatives
and Hedging Activities"), which begins on page 24.

Changes in the allowance for loan losses are summarized as follows:



                                                        THREE MONTHS ENDED SEPTEMBER 30,         NINE MONTHS ENDED SEPTEMBER 30,
                                                    --------------------------------------    -----------------------------------
in millions                                                     2001            2000                  2001                  2000
- ---------------------------------------------------------------------------------------------------------------------------------
                                                                                                             
Balance at beginning of period                                $1,231           $ 979                $1,001                 $ 930
Charge-offs                                                     (197)           (129)                 (534)                 (387)
Recoveries                                                        24              25                    81                    81
- ---------------------------------------------------------------------------------------------------------------------------------
     Net charge-offs                                            (173)           (104)                 (453)                 (306)
Allowance related to loans sold                                   --              (5)                   (1)                   (5)
Provision for loan losses                                        116             131                   627                   382
- ---------------------------------------------------------------------------------------------------------------------------------
     Balance at end of period                                 $1,174          $1,001                $1,174                $1,001
                                                             =======         =======               =======               =======
- ---------------------------------------------------------------------------------------------------------------------------------



                                       17




                7. IMPAIRED LOANS AND OTHER NONPERFORMING ASSETS

At September 30, 2001, impaired loans totaled $546 million. This amount includes
$325 million of impaired loans with a specifically allocated allowance for loan
losses of $135 million, and $221 million of impaired loans that are carried at
their estimated fair value without a specifically allocated allowance. At the
end of 2000, impaired loans totaled $364 million, including $213 million of
loans with a specifically allocated allowance of $102 million, and $151 million
that were carried at their estimated fair value. The average investment in
impaired loans for the third quarter of 2001 and 2000 was $462 million and $291
million, respectively.

Key's nonperforming assets were as follows:






                                                           SEPTEMBER 30,       DECEMBER 31,      SEPTEMBER 30,
in millions                                                         2001               2000               2000
- ---------------------------------------------------------------------------------------------------------------
                                                                                              
Impaired loans                                                     $546               $364               $305
Other nonaccrual loans                                              339                283                287
- ---------------------------------------------------------------------------------------------------------------
    Total nonaccrual loans                                          885                647                592
Restructured loans(a)                                               --                   3                --
- ------------------------------------------------------------------------------------------------------------------
    Total nonperforming loans                                       885                650                592
OREO                                                                 26                 23                 26
Allowance for OREO losses                                            (1)                (1)                (1)
- ---------------------------------------------------------------------------------------------------------------
    OREO, net of allowance                                           25                 22                 25
Other nonperforming assets                                            3                --                 --
- ---------------------------------------------------------------------------------------------------------------
    Total nonperforming assets                                     $913               $672               $617
                                                                   =====              ====               =====
- ---------------------------------------------------------------------------------------------------------------




(a) Excludes restructured loans on nonaccrual status

When appropriate, an impaired loan is assigned a specific allowance. Management
calculates the extent of the impairment, which is the carrying amount of the
loan less the estimated present value of future cash flows and the fair value of
any existing collateral. When expected cash flow and/or collateral value does
not justify the carrying amount of a loan, the amount that management deems
uncollectible (the impaired amount) is charged against the allowance for loan
losses. When collateral value or other sources of repayment appear sufficient,
but management remains uncertain about whether the loan will be repaid in full,
an amount is specifically allocated in the allowance for loan losses.

Key does not perform a specific impairment valuation for smaller-balance,
homogeneous, nonaccrual loans (shown in the preceding table as "Other nonaccrual
loans"). Generally, this portfolio includes loans to finance residential
mortgages, automobiles, recreational vehicles, boats and mobile homes.
Management applies historical loss experience rates, which are adjusted based on
assessments of emerging credit trends and other factors, to these loans and then
allocates a portion of the allowance for loan losses to each loan type.


                                       18


                                8. LONG-TERM DEBT

The components of long-term debt, presented net of unamortized discount where
applicable, were as follows:



                                                                      SEPTEMBER 30,       DECEMBER 31,     SEPTEMBER 30,
dollars in millions                                                            2001               2000              2000
- -------------------------------------------------------------------------------------------------------------------------
                                                                                                    
Senior medium-term notes due through 2005(a)                               $ 1,171              $ 393             $ 303
Subordinated medium-term notes due through 2005(a)                              85                103               103
Senior euro medium-term notes due through 2003(b)                               50                 --                --
7.50% Subordinated notes due 2006(c)                                           250                250               250
6.75% Subordinated notes due 2006(c)                                           200                200               200
8.125% Subordinated notes due 2002(c)                                          200                199               199
8.00%  Subordinated notes due 2004(c)                                          125                125               125
8.404% Notes due through 2001                                                   --                 13                13
All other long-term debt(i)                                                     22                 --                 1
- -------------------------------------------------------------------------------------------------------------------------
      Total parent company(j)                                                2,103              1,283             1,194

Senior medium-term bank notes due through 2039(d)                            5,065              5,979             6,389
Senior euro medium-term bank notes due through 2007(e)                       4,098              3,955             3,466
6.50 % Subordinated remarketable securities due 2027(f)                        312                312               312
6.95% Subordinated notes due 2028(f)                                           300                300               300
7.125% Subordinated notes due 2006(f)                                          250                250               250
7.25% Subordinated notes due 2005(f)                                           200                200               200
6.75% Subordinated notes due 2003(f)                                           200                200               200
7.50% Subordinated notes due 2008(f)                                           165                165               165
7.00% Subordinated notes due 2011(f)                                           506                 --                --
7.30% Subordinated notes due 2011(f)                                           107                107               107
7.85% Subordinated notes due 2002(f)                                            93                 93                93
7.55% Subordinated notes due 2006(f)                                            75                 75                75
7.375% Subordinated notes due 2008(f)                                           70                 70                70
Lease financing debt due through 2006(g)                                       545                581               588
Federal Home Loan Bank advances due through 2030(h)                            756                452               249
All other long-term debt(i)                                                    269                139               142
- --------------------------------------------------------------------------------------------------------------------------
      Total subsidiaries                                                    13,011             12,878            12,606
- -------------------------------------------------------------------------------------------------------------------------
          Total long-term debt                                             $15,114            $14,161           $13,800
                                                                           =======           ========          ========
- -------------------------------------------------------------------------------------------------------------------------



Key uses interest rate swaps and caps, which modify the repricing and maturity
characteristics of certain long-term debt, to manage interest rate risk. For
more information about such financial instruments at September 30, 2001, see
Note 12 ("Derivatives and Hedging Activities"),which begins on page 24.

(a)  At September 30, 2001, December 31, 2000 and September 30,2000, the senior
     medium-term notes had weighted average interest rates of 3.77%, 6.81% and
     6.77%, respectively, and the subordinated medium-term notes had a weighted
     average interest rate of 7.42%, 7.32% and 7.32% at each respective date.
     These notes had a combination of fixed and floating interest rates.

(b)  Senior euro medium-term notes had a weighted average interest rate of 3.73%
     at September 30, 2001. These notes, which are obligations of KeyCorp, had a
     floating interest rate based on the three-month London Interbank Offered
     Rate (known as "LIBOR").

 (c) The notes may not be redeemed or prepaid prior to maturity.

 (d) Senior medium-term bank notes of subsidiaries had weighted average interest
     rates of 3.71%, 6.72% and 6.68%, at September 30, 2001, December 31, 2000
     and September 30, 2000, respectively. These notes had a combination of
     fixed and floating interest rates.

                                       19


 (e) Senior euro medium-term notes had weighted average interest rates of 4.10%,
     6.89%, and 6.88%, at September 30, 2001, December 31, 2000 and September
     30, 2000, respectively. These notes, which are obligations of KeyBank
     National Association, had fixed interest rates and floating interest rates
     based on LIBOR.

 (f) These notes and securities are all obligations of KeyBank National
     Association, with the exception of the 7.55% notes, which are obligations
     of Key Bank USA, National Association. None of the subordinated notes may
     be redeemed prior to their maturity dates.

 (g) Lease financing debt had weighted average interest rates of 7.93% at
     September 30, 2001, 7.80% at December 31, 2000 and 7.78% at September 30,
     2000. This category of debt primarily comprises nonrecourse debt
     collateralized by leased equipment under operating, direct financing and
     sales type.

(h)  Long-term advances from the Federal Home Loan Bank had weighted average
     interest rates of 3.44% at September 30, 2001, 6.66% at December 31, 2000
     and 6.56% at September 30, 2000. These advances, which had a combination of
     fixed and floating interest rates, were secured by $1 billion, $678
     million, and $374 million of real estate loans and securities at September
     30, 2001, December 31, 2000 and September 30, 2000, respectively.

(i)  Other long-term debt, comprising industrial revenue bonds, capital lease
     obligations, and various secured and unsecured obligations of corporate
     subsidiaries, had weighted average interest rates of 6.95%, 7.91%, and
     7.84% at September 30, 2001, December 31, 2000 and September 30, 2000,
     respectively.

 (j) At September 30, 2001, unused capacity under KeyCorp's shelf registration
     totaled $394 million, all of which is reserved for issuance as medium-term
     notes.

                              9. CAPITAL SECURITIES

Five subsidiary business trusts of KeyCorp (KeyCorp Institutional Capital A,
KeyCorp Institutional Capital B, KeyCorp Capital I, KeyCorp Capital II and
KeyCorp Capital III) have issued corporation-obligated mandatorily redeemable
preferred capital securities ("capital securities"). As guarantor, KeyCorp
unconditionally guarantees payment of:

- -        accrued and unpaid distributions required to be paid on the capital
         securities;

- -        the redemption price when a capital security is called for redemption;
         and

- -        amounts due if a trust is liquidated or terminated.

KeyCorp owns all of the outstanding common stock of each of the five trusts. The
trusts used the proceeds from the issuance of their capital securities and
common stock to buy debentures issued by KeyCorp. These debentures are the
trusts' only assets and the interest payments from the debentures finance the
distributions paid on the capital securities. Key's financial statements do not
reflect the debentures or the related income statement effects because they are
eliminated in consolidation.

The capital securities, common securities and related debentures are summarized
as follows:






                                                                                              PRINCIPAL
                                                      CAPITAL                                 AMOUNT OF
                                                  SECURITIES,            COMMON             DEBENTURES,
dollars in millions                             NET OF DISCOUNT(a)    SECURITIES         NET OF DISCOUNT(b)
- -------------------------------------------------------------------------------------------------------------
                                                                                         
September 30, 2001
     KeyCorp Institutional Capital A                     $384               $11                   $ 361
     KeyCorp Institutional Capital B                      165                 4                     154
     KeyCorp Capital I                                    247                 8                     255
     KeyCorp Capital II                                   258                 8                     255
     KeyCorp Capital III                                  275                 8                     257
- -------------------------------------------------------------------------------------------------------------
         Total                                         $1,329               $39                 $1,282
                                                       ======               ===                 =======
- -------------------------------------------------------------------------------------------------------------
December 31, 2000                                      $1,243               $39                 $1,282
                                                       ======               ===                 =======
- -------------------------------------------------------------------------------------------------------------
September 30, 2000                                     $1,243               $39                 $1,282
                                                       ======               ===                 =======
- -------------------------------------------------------------------------------------------------------------





                                                  INTEREST RATE            MATURITY
                                                   OF CAPITAL             OF CAPITAL
                                                 SECURITIES AND          SECURITIES AND
dollars in millions                                DEBENTURES (c)          DEBENTURES
- ----------------------------------------------------------------------------------------
                                                                         
September 30, 2001
     KeyCorp Institutional Capital A                  7.826 %                  2026
     KeyCorp Institutional Capital B                  8.250                    2026
     KeyCorp Capital I                                4.530                    2028
     KeyCorp Capital II                               6.875                    2029
     KeyCorp Capital III                              7.750                    2029
- ----------------------------------------------------------------------------------------
         Total                                        7.066 %                    --

- ----------------------------------------------------------------------------------------
December 31, 2000                                     7.619 %                    --

- ----------------------------------------------------------------------------------------
September 30, 2000                                    7.612 %                    --

- ----------------------------------------------------------------------------------------



(a)  The capital securities must be redeemed when the related debentures mature,
     or earlier if provided in the governing indenture. Each issue of capital
     securities carries an interest rate identical to that of the related
     debenture. The capital securities constitute minority interests in the
     equity accounts of KeyCorp's consolidated subsidiaries and, therefore,
     qualify as Tier 1


                                       20



    capital under Federal Reserve Board guidelines. Included in certain capital
    securities at September 30, 2001, are basis adjustments related to fair
    value hedges.

(b) KeyCorp has the right to redeem its debentures: (i) in whole or in part, on
    or after December 1, 2006 (for debentures owned by Capital A), December 15,
    2006 (for debentures owned by Capital B), July 1, 2008 (for debentures owned
    by Capital I), March 18, 1999 (for debentures owned by Capital II), and July
    16, 1999 (for debentures owned by Capital III); and (ii) in whole at any
    time within 90 days after and during the continuation of a "tax event" or a
    "capital treatment event" (as defined in the applicable offering circular).
    If the debentures purchased by Capital A or Capital B are redeemed before
    they mature, the redemption price will be the principal amount, plus a
    premium, plus any accrued but unpaid interest. If the debentures purchased
    by Capital I are redeemed before they mature, the redemption price will be
    the principal amount, plus any accrued but unpaid interest. If the
    debentures purchased by Capital II or Capital III are redeemed before they
    mature, the redemption price will be the greater of: (i) the principal
    amount, plus any accrued but unpaid interest or (ii) the sum of the present
    values of principal and interest payments discounted at the Treasury Rate
    (as defined in the applicable offering circular), plus 20 basis points (25
    basis points for Capital III), plus any accrued but unpaid interest. When
    debentures are redeemed in response to tax or capital treatment events, the
    redemption price is generally slightly more favorable to Key.

 (c)The interest rates for Capital A, Capital B, Capital II and Capital III are
    fixed. Capital I has a floating interest rate (which reprices quarterly)
    equal to three-month LIBOR plus 74 basis points. The rates shown as the
    total at September 30, 2001, December 31, 2000, and September 30, 2000, are
    weighted average rates.

                            10. RESTRUCTURING CHARGES

During the first nine months of 2001, KeyCorp recorded a restructuring charge
credit of $4 million ($2 million after tax) in connection with a three-year
"competitiveness initiative" instituted in November 1999 to improve Key's
operating efficiency and profitability. Restructuring charges previously accrued
under this initiative totaled $104 million ($66 million after tax) in 2000 and
$98 million ($62 million after tax) in 1999.

In the first phase of the initiative, Key's primary strategic actions were
outsourcing certain technology and other corporate support functions,
consolidating sites in a number of Key's businesses and reducing the number of
management layers. This phase was completed last year. The final phase, which
started during the second half of 2000, is focusing on:

- -        simplifying Key's business structure by consolidating 22 business lines
         into 12;

- -        streamlining and automating business operations and processes;

- -        standardizing product offerings and internal processes;

- -        consolidating operating facilities and service centers; and

- -        outsourcing certain noncore activities.


As a result of the competitiveness initiative, Key's workforce is to be reduced
by approximately 4,000 positions from its November 1999 level. Those reductions
are to occur at all levels throughout the organization. At September 30, 2001,
nearly 3,500 positions have been eliminated. Key's management expects the
remaining reductions (comprising both staffed and vacant positions) to occur
near the end of 2001.


Changes in the restructuring charge liability associated with the above actions
are as follows:



                           DECEMBER 31,   RESTRUCTURING              CASH     SEPTEMBER 30,
in millions                      2000            CHARGES         PAYMENTS              2001
- --------------------------------------------------------------------------------------------
                                                                        
Severance                        $ 62                $(7)             $24               $31
Site consolidations                60                  3               30                33
Equipment and other                 2                 --               --                 2
- --------------------------------------------------------------------------------------------
        Total                    $124                $(4)             $54               $66
                                =====                ====            ====               ===

- --------------------------------------------------------------------------------------------


                                       21





                              11. LEGAL PROCEEDINGS

In the ordinary course of business, Key is subject to legal actions that involve
claims for substantial monetary relief. Based on information presently known to
management and Key's counsel, management does not believe there is any legal
action to which Key is a party, or involving any of its properties, that,
individually or in the aggregate, will have a material adverse effect on Key's
financial condition.

RESIDUAL VALUE INSURANCE LITIGATION. Key Bank USA, National Association
("KeyBank") obtained two insurance policies from Reliance Insurance Company
("Reliance") insuring the residual value of certain automobiles leased through
KeyBank. The two policies, the "4011 Policy" and the "4019 Policy", together
covered the period January 1, 1997 to January 1, 2001. The 4019 Policy contains
an endorsement stating that Swiss Reinsurance America Corporation ("Swiss Re")
would assume and reinsure 100% of Reliance's obligations under the 4019 Policy
in the event that Reliance Group Holdings' (Reliance's parent) claims paying
ability fell below investment grade. KeyBank also entered into a letter
agreement with Swiss Re and Reliance whereby Swiss Re agreed to issue a policy
on the same terms and conditions as the 4011 Policy in the event that Reliance
Group Holdings' financial condition fell below a certain level. Around May 2000,
those conditions were met. Effective May 1, 2000, the 4011 Policy was terminated
and replaced by a policy issued by North American Specialty Insurance Company (a
subsidiary or affiliate of Swiss Re) (the "NAS Policy"). Tri-Arc Financial
Services, Inc. ("Tri-Arc") acted as agent for Reliance, Swiss Re, and NAS with
regard to the Policies. Since February 2000, KeyBank has been filing claims
under the Policies, but Reliance, Swiss Re, NAS, and Tri-Arc (the "Insurance
Parties") have not paid any of the claims submitted under the respective
policies.

In July 2000, KeyBank filed a claim for arbitration with the American
Arbitration Association against the Insurance Parties seeking, among other
things, a declaration of the scope of coverage under the Policies and for
damages. On January 8, 2001, Reliance filed an action (the "Litigation") against
KeyBank in Federal district court in Ohio seeking rescission of the 4019 and
4011 Policies because, according to Reliance, they do not reflect the intent of
the parties as to the scope of coverage and how and when claims were to be paid.
In the alternative, Reliance is seeking reformation of those policies. The other
Insurance Parties have also joined in this suit; and Swiss Re and NAS are
asserting claims similar to the Reliance claims. In response, KeyBank filed an
answer and counterclaim in the Litigation, asserting claims under the Policies
against the Insurance Parties. KeyBank is seeking, among other things,
declaratory relief as to the scope of coverage under the Policies, damages for
breach of contract and the Insurance Parties' failure to act in good faith, and
punitive damages. By agreement of the parties to proceed in the Litigation,
KeyBank subsequently dismissed the arbitration without prejudice.

On May 29, 2001, the Commonwealth Court of Pennsylvania entered an order placing
Reliance in rehabilitation and purporting to stay all litigation pending against
Reliance. Reliance subsequently petitioned the Federal district court in Ohio to
stay the Litigation, which stay was granted on July 23, 2001. KeyBank filed a
motion asking the court to lift and to amend the stay. On October 3, 2001, the
court in Pennsylvania entered an order placing Reliance into liquidation.

Management believes that KeyBank has valid insurance coverage for the residual
value of automobiles leased during the four-year period ending January 1, 2001.
Because the leases in question are 3 to 5 year leases, the terms of the leases
will expire over time through 2006. Consequently, the eventual aggregate amount
in dispute is not currently known and will be dependent upon the residual value
of the automobiles at the end of the respective lease terms.

                                       22





NSM LITIGATION. In March 1998, McDonald Investments Inc. ("McDonald"), now a
subsidiary of KeyCorp, participated in an offering to institutional investors of
certain securities of Nakornthai Strip Mill Public Company Ltd. ("NSM"), a
Thailand public company, and certain NSM affiliates. The offering was part of
the financing of an NSM steel mini-mill located in Chonburi, Thailand. McDonald
served as a financial advisor to NSM and was an initial purchaser in connection
with the offering (under Rule 144A of the Securities and Exchange Commission) of
the approximately $452 million in NSM debt securities and related warrants. On
December 24, 1998, holders of NSM securities gave a Notice of Default alleging a
number of defaults under the terms of the securities. NSM is currently working
to restructure its obligations, including obligations to holders of the
securities and other creditors.

Certain purchasers of the NSM securities have commenced litigation against
McDonald and several other parties, claiming that McDonald, the other initial
purchasers and certain other of NSM's third party service providers violated
certain state and federal securities and other laws. The lawsuits are based on
alleged misstatements and omissions in the Offering Memorandum for the
securities, and on certain other information allegedly provided and oral
statements allegedly made to potential investors. In each lawsuit the plaintiffs
allege misrepresentations relating to (among other things) the physical
facilities at the mill, the management of the mill, the supply of inputs to the
mill and the use of the proceeds of the offering.

Nine separate lawsuits have been brought against McDonald and others by
purchasers of the NSM securities: two in Federal court in Minnesota; two in
Federal court in New York; two in California; and one in each of Connecticut,
Illinois and New Jersey. The aggregate amount of securities alleged to have been
purchased by the plaintiffs in these nine lawsuits is at least $260 million.
While the relief claimed in the lawsuits varies, generally the plaintiffs seek
rescission of the sale of the securities, compensatory damages, punitive
damages, pre- and post- judgment interest, legal fees and expenses.

McDonald has filed responses to each complaint denying liability and has been
vigorously defending these actions. In addition, McDonald has reached settlement
agreements with the plaintiffs in the two lawsuits in California, the two
lawsuits in New York, and the lawsuits in New Jersey and Connecticut, pursuant
to which those plaintiffs' claims against McDonald are being dismissed. The
terms of those settlement agreements, including the consideration paid by
McDonald, are confidential.

Key believes that it has insurance coverage (above certain self-insurance layers
which have been exhausted and expensed) for the settlements that have been
reached. The insurance companies in question have denied coverage and
declaratory judgment actions have been filed. On August 2, 2001, the parties
agreed to an informal stay of the lawsuits for a period of ninety days to pursue
a consensual mediation of their dispute, and recently agreed to extend the
mediation through November 30, 2001.

                                       23





                     12. DERIVATIVES AND HEDGING ACTIVITIES

Key, mainly through its lead bank (KeyBank National Association), is party to
various derivative instruments. These derivatives are used for asset and
liability management and trading purposes. Generally, these instruments help Key
meet clients' financing needs and manage exposure to "market risk"--the
possibility that economic value or net interest income will be adversely
affected by changes in interest rates or other economic factors. However, like
other financial instruments, these contain an element of "credit risk"--the
possibility that Key will incur a loss because a counterparty fails to meet its
contractual obligations.

The primary derivatives that Key uses are interest rate swaps, caps and futures;
and foreign exchange forward contracts. All of the foreign exchange forward
contracts and interest rate swaps and caps held are over-the-counter
instruments.

ACCOUNTING TREATMENT AND VALUATION

Effective January 1, 2001, Key adopted SFAS 133, which establishes accounting
and reporting standards for derivatives and hedging activities. The new
standards are summarized in Note 1 ("Basis of Presentation") under the heading
"Derivatives and hedging activities," on page 7.

As a result of adopting SFAS 133, Key recorded a cumulative loss of $1 million
in net income and a cumulative loss of $22 million in other comprehensive income
(loss) during the first quarter of 2001. Of the $22 million loss, an estimated
$13 million will be reclassified to earnings during 2001.

At September 30, 2001, Key had $376 million of derivative assets recorded in
"accrued income and other assets" and $263 million of derivative liabilities
recorded in "accrued expense and other liabilities" on the balance sheet.

ASSET AND LIABILITY MANAGEMENT

FAIR VALUE HEDGING STRATEGIES. Key enters into primarily receive fixed/pay
variable interest rate swap contracts to modify its exposure to interest rate
risk by converting specified fixed-rate deposits, short-term borrowings and
long-term debt to variable rate obligations. These contracts involve the receipt
of fixed-rate interest payments in exchange for variable rate payments over the
life of the contracts without an exchange of the underlying notional amount.

During the first nine months of 2001, the net loss recognized by Key in
connection with the ineffective portion of its fair value hedging instruments
was not significant. The ineffective portion of the hedge relationship was
recorded in "other income" on the income statement.

CASH FLOW HEDGING STRATEGIES. Key also enters into primarily pay fixed/receive
variable interest rate swap contracts that effectively convert a portion of its
floating-rate debt to fixed-rate, thereby reducing the potential adverse impact
of interest rate increases on future interest expense. With these contracts,
variable-rate interest payments are exchanged for fixed-rate payments over the
life of the contracts without an exchange of the underlying notional amount.

Similarly, Key has converted certain floating-rate commercial loans to
fixed-rate by entering into receive fixed/pay variable interest rate swap
contracts. With these contracts, Key receives fixed-rate interest payments in
exchange for variable-rate payments over the life of the contracts.

Key also uses pay fixed/receive variable interest rate swaps to manage the
interest rate risk associated with anticipated sales/securitizations of certain
commercial real estate loans. These swaps protect against a possible short-term
decline in the value of the loans between the time they are originated and the
time of the anticipated sale/securitization. Key's policy is to generally sell
or securitize these loans within one year

                                       24




of their origination and to hedge the related interest rate risk over the period
during which the loans are held.

As a result of the strategic actions announced in May, Key's anticipated future
debt needs were revised. Consequently, during the second quarter of 2001, Key
reclassified a $3 million gain from accumulated other comprehensive income
(loss) to "other income" on the income statement. This reclassification relates
to a cash flow hedge of a previously forecasted debt issuance which is no longer
probable of occurring.

During the first nine months of 2001, the net loss recognized by Key in
connection with the ineffective portion of its cash flow hedging instruments was
not significant. There was no impact on earnings during the first nine months of
2001 related to the exclusion of portions of hedging instruments from the
assessment of hedge effectiveness. Any hedge ineffectiveness was recorded in
"other income" on the income statement.

The change in accumulated other comprehensive income (loss) resulting from cash
flow hedges is as follows:



                                                           CUMULATIVE
                                                              EFFECT
                                            DECEMBER 31,  OF ADOPTING                 2001     RECLASSIFICATION SEPTEMBER 30,
in millions                                       2000       SFAS 133     HEDGING ACTIVITY       TO EARNINGS             2001
- ------------------------------------------------------------------------------------------------------------------------------
                                                                                                       
Accumulated other comprehensive income
  (loss) resulting from cash flow hedges            --          $ (22)               $ (20)              $17            $ (25)

- ------------------------------------------------------------------------------------------------------------------------------


At September 30, 2001, Key expects to reclassify approximately $3 million of net
gains on derivative instruments from accumulated other comprehensive income
(loss) to earnings during the next twelve months, coinciding with the income
statement impact of the hedged item through the payment of variable-rate
interest on debt, the receipt of variable-rate interest on commercial loans and
the sale/securitization of commercial real estate loans.


TRADING PORTFOLIO

FUTURES CONTRACTS AND INTEREST RATE SWAPS, CAPS AND FLOORS. Key uses these
instruments for dealer activities (which are generally limited to the banks'
commercial loan clients), and enters into other positions with third parties to
mitigate the interest rate risk of the client positions. The swaps entered into
with clients are generally limited to conventional swaps. All of the futures
contracts and interest rate swaps, caps and floors are recorded at their
estimated fair values. Adjustments to fair value are included in "investment
banking and capital markets income" on the income statement.

FOREIGN EXCHANGE FORWARD CONTRACTS. Key uses these instruments to accommodate
the business needs of clients and for proprietary trading purposes. Foreign
exchange forward contracts provide for the delayed delivery or purchase of
foreign currency. Key mitigates the associated foreign exchange risk by entering
into other foreign exchange contracts with third parties. Adjustments to the
fair value of all foreign exchange forward contracts are included in "investment
banking and capital markets income" on the income statement.

OPTIONS AND FUTURES. Key uses these instruments for proprietary trading
purposes. Adjustments to the fair value of options are included in "investment
banking and capital markets income" on the income statement.

The following table shows trading income recognized on interest rate swap,
foreign exchange forward, and option and futures contracts.



                                       25





                                                         NINE MONTHS ENDED SEPTEMBER 30,
                                                         ------------------------------
in millions                                                     2001             2000
- --------------------------------------------------------------------------------------
                                                                         
Interest rate swap contracts                                     $14              $21
Foreign exchange forward contracts                                31               27
Option and futures contracts                                     ___                2
- --------------------------------------------------------------------------------------



CREDIT RISK

Swaps and caps present credit risk because the counterparty may not meet the
terms of the contract. This risk is measured as the cost of replacing
contracts--at current market rates-- that have generated unrealized gains. To
mitigate credit risk, Key deals exclusively with counterparties that have high
credit ratings.

Key uses two additional precautions to manage exposure to credit risk on swap
contracts. First, Key generally enters into bilateral collateral and master
netting arrangements. These agreements include legal rights of setoff that
provide for the net settlement of the subject contracts with the same
counterparty in the event of default. Second, a credit committee monitors credit
risk exposure to the counterparty on each interest rate swap to determine
appropriate limits on Key's total credit exposure and the amount of collateral
required, if any.

At September 30, 2001, Key had 40 different counterparties to swaps, including
swaps entered into to offset the risk of client swaps. Key had aggregate credit
exposure of $148 million to 15 of these counterparties, with the largest credit
exposure to an individual counterparty amounting to $24 million. As of the same
date, Key's aggregate credit exposure on its interest rate caps totaled $33
million. Based on management's assessment, as of September 30, 2001, all
counterparties were expected to meet their obligations.


                                       26





                     INDEPENDENT ACCOUNTANTS' REVIEW REPORT

SHAREHOLDERS AND BOARD OF DIRECTORS
KEYCORP

We have reviewed the unaudited condensed consolidated balance sheets of KeyCorp
and subsidiaries ("Key") as of September 30, 2001 and 2000, and the related
condensed consolidated statements of income for the three- and nine-month
periods then ended, and the condensed consolidated statements of changes in
shareholders' equity and cash flow for the nine-month periods ended September
30, 2001 and 2000. These financial statements are the responsibility of Key's
management.

We conducted our reviews in accordance with standards established by the
American Institute of Certified Public Accountants. A review of interim
financial information consists principally of applying analytical procedures to
financial data, and making inquiries of persons responsible for financial and
accounting matters. It is substantially less in scope than an audit conducted in
accordance with auditing standards generally accepted in the United States,
which will be performed for the full year with the objective of expressing an
opinion regarding the financial statements taken as a whole. Accordingly, we do
not express such an opinion.

Based on our reviews, we are not aware of any material modifications that should
be made to the condensed consolidated financial statements referred to above for
them to be in conformity with accounting principles generally accepted in the
United States.

We have previously audited, in accordance with auditing standards generally
accepted in the United States, the consolidated balance sheet of Key as of
December 31, 2000, and the related consolidated statements of income, changes in
shareholders' equity, and cash flow for the year then ended (not presented
herein) and in our report dated January 12, 2001, we expressed an unqualified
opinion on those consolidated financial statements. In our opinion, the
information set forth in the accompanying condensed consolidated balance sheet
as of December 31, 2000, is fairly stated, in all material respects, in relation
to the consolidated balance sheet from which it has been derived.



                                                        /s/ Ernst & Young LLP

Cleveland, Ohio
October 12, 2001


                                       27


ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS
OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

INTRODUCTION
- ------------

This Management's Discussion and Analysis reviews the financial condition and
results of operations of KeyCorp and its subsidiaries for the quarterly and
year-to-date periods ended September 30, 2001 and 2000. Some tables may cover
more than these periods to comply with Securities and Exchange Commission
disclosure requirements or to illustrate trends over a longer period of time.
When you read this discussion, you should also look at the consolidated
financial statements and related notes that appear on pages 3 through 26.

TERMINOLOGY

This report contains some shortened names and industry-specific terms. We want
to explain some of these terms at the outset so you can better understand the
discussion that follows.

- -        KEYCORP refers solely to the parent company.

- -        KEY refers to the consolidated entity consisting of KeyCorp and its
         subsidiaries.

- -        A KEYCENTER is one of Key's full-service retail banking facilities or
         branches.

- -        Key engages in CAPITAL MARKETS ACTIVITIES, primarily through the Key
         Capital Partners line of business. These activities encompass a variety
         of services. Among other things, we trade securities as a dealer, enter
         into derivative contracts (both to accommodate clients' financing needs
         and for proprietary trading purposes), invest in privately held
         companies (also referred to as principal investing) and conduct
         transactions in foreign currencies (both to accommodate clients' needs
         and to benefit from fluctuations in exchange rates).

- -        CORE FINANCIAL RESULTS exclude the effects of significant nonrecurring
         items such as accounting changes, write-downs of certain assets in
         connection with the implementation of strategic actions, gains from
         divestitures and restructuring charges.

- -        When we want to draw your attention to a particular item in Key's Notes
         to Consolidated Financial Statements, we refer to NOTE ___, giving the
         particular number, name and starting page number.

- -        All earnings per share data included in this discussion are presented
         on a DILUTED basis, which takes into account all common shares
         outstanding and potential common shares that could result from the
         exercise of outstanding stock options. Some of the financial
         information tables also include BASIC earnings per share, which takes
         into account only common shares outstanding.

- -        For regulatory purposes, capital is divided into several classes.
         Federal regulations prescribe that at least half of a bank or bank
         holding company's TOTAL RISK-ADJUSTED CAPITAL must qualify as TIER 1.
         Both total and Tier 1 capital serve as bases for several measures of
         capital adequacy, which is an important indicator of financial
         stability and condition. You will find a more detailed explanation of
         total and Tier 1 capital and how they are calculated in the section
         entitled "Capital and dividends," which begins on page 57.

OUR PROJECTIONS ARE NOT FOOLPROOF

This report contains "forward-looking statements" about issues like anticipated
cost savings and revenue growth, and the anticipated reduction in Key's
employment base. Forward-looking statements by their nature are subject to
assumptions, risks and uncertainties. For a variety of reasons, including the
following, actual results could differ materially from those contained in or
implied by the forward-looking statements.

                                       28


- -        Interest rates could change more quickly or more significantly than we
         expect, which may have an adverse effect on our financial results.

- -        If the economy or segments of the economy fail to rebound, the demand
         for new loans and the ability of borrowers to repay outstanding loans
         may decline.

- -        The stock and bond markets could suffer a disruption, which may have a
         negative effect on our financial condition and that of our borrowers,
         and on our ability to raise money by issuing new securities.

- -        It could take us longer than we anticipate to implement strategic
         initiatives designed to increase revenues or manage expenses, or we may
         be unable to implement those initiatives at all.

- -        Acquisitions and dispositions of assets, business units or affiliates
         could affect us in ways that management has not anticipated.

- -        We may become subject to new legal obligations, or the resolution of
         pending litigation may have a negative effect on our financial
         condition.

- -        Terrorist activities or military actions could further disrupt the
         economy, or business operations or activities, which may have an
         adverse effect on our financial results or condition and that of our
         borrowers.

- -        We may become subject to new and unanticipated accounting, tax, or
         regulatory practices or requirements.

MAJOR ASPECTS OF KEY'S PERFORMANCE
- ----------------------------------

FINANCIAL PERFORMANCE

On May 17, concurrent with the election of Chief Executive Officer Henry L.
Meyer III, as Chairman of the Board of Directors, we announced the
implementation of strategic actions designed to sharpen our business focus and
strengthen our financial performance. Specific actions include exiting the
automobile leasing business, de-emphasizing indirect prime automobile lending
and discontinuing certain nonrelationship, credit-only commercial lending.

As a result of the above actions, we recorded several nonrecurring charges
during the second quarter, which had a short-term adverse affect on Key's
financial performance. These charges include a noncore $150 million write-down
of goodwill and two large charges included in Key's core financial results. The
core charges include an additional provision for loan losses of $300 million
($189 million after tax) and $40 million ($25 million after tax) for losses
incurred on the residual values of leased vehicles. Each of these charges is
discussed in greater detail in the remainder of this discussion.

The primary measures of Key's core financial performance for the third quarter
and first nine months of 2001 are summarized below. Year-to-date results for the
current year reflect the core charges recorded during the second quarter.
Comparable measures of performance on a reported basis are included in Figure 2
on page 31.

- -        Both core and reported net income were $249 million, or $.58 per common
         share, compared with core net income of $28 million, or $.07 per share,
         for the previous quarter and $245 million, or $.57 per share, for the
         third quarter of 2000. For the first nine months of the year, Key's
         core net income was $494 million, or $1.15 per common share, compared
         with $737 million, or $1.69 for the same period last year.

- -        Key's return on average equity was 15.20% for the third quarter of 2001
         on both a core and reported basis. This result compares with core
         returns of 1.69% and 14.97% for the second quarter of 2001 and

                                       29




         the third quarter of 2000, respectively. For the first nine months of
         the year, Key's core return on average equity was 10.03%, compared with
         15.15% for the same period last year.

- -        Key's third quarter return on average total assets was 1.16% on both a
         core and reported basis. This result is up from a core return of .13%
         for the previous quarter and equal to the core return of 1.16% for the
         year-ago quarter. For the first nine months of the year, Key's core
         return on average total assets was .77%, down from 1.18% for the
         comparable period in 2000.

In both the current and prior year, Key's financial results have been affected
by various nonrecurring items, including those related to the implementation of
the strategic actions announced on May 17. The most significant of the noncore
items and their impact on both earnings and primary financial ratios are
summarized in Figure 1.

                    FIGURE 1. SIGNIFICANT NONRECURRING ITEMS




                                                                          THREE MONTHS ENDED           NINE MONTHS ENDED
                                                                             SEPTEMBER 30,               SEPTEMBER 30,
dollars in millions, except per share amounts                              2001         2000           2001        2000
- ------------------------------------------------------------------------------------------------------------------------
                                                                                                   
Net income as reported                                                     $249         $121           $306       $ 736
Nonrecurring items (net of tax):
      Goodwill write-down (automobile finance business)                      --           --            150          --
      Cumulative effect of accounting change - EITF 99-20                    --           --             24          --
      Additional litigation reserves                                         --           --             13          --
      Restructuring and other special charges                                --           71              1          80
      Gain from sale of credit card portfolio                                --           --             --        (207)
      Additional provisions for loan losses                                  --           17             --          93
      Net losses from reconfiguration of securities portfolio                --           32             --          32
      Other nonrecurring items                                               --            4             --           3
- ------------------------------------------------------------------------------------------------------------------------
Net income - core                                                          $249         $245           $494       $ 737
                                                                          =====        =====          =====       =====

Net income per diluted common share                                        $.58         $.28           $.71       $1.68
Net income per diluted common share - core                                  .58          .57           1.15        1.69
Return on average total assets                                             1.16%         .57%           .48%       1.18%
Return on average total assets - core                                      1.16         1.16            .77        1.18
Return on average equity                                                  15.20         7.39           6.21       15.12
Return on average equity - core                                           15.20        14.97          10.03       15.15
- ------------------------------------------------------------------------------------------------------------------------


The increase in Key's third quarter core net income from that reported a year
ago was moderated by the significant, adverse effects of a sluggish economy,
which weakened further after the events of September 11. The impact was
particularly noticeable in our more capital markets-sensitive businesses, such
as equity capital investing and brokerage, and in the erosion experienced in
credit quality over the past twelve months. However, despite challenging
economic conditions, Key's third quarter results reflect a number of encouraging
developments. Relative to the second quarter, core revenue increased by 5
percent, even though loan demand fell and softness continued in the
market-sensitive businesses. This growth was driven by an improved net interest
margin, which produced record net interest income. At the same time, we have
begun to see an increase in core noninterest income from the implementation of
various revenue-generating ideas associated with PEG, the corporate-wide
competitiveness initiative we began last fall. In addition, Key's core
noninterest expense decreased for the third consecutive quarter, reflecting the
disciplined expense management attributable to our competitiveness initiative.

The decline in Key's year-to-date core net income from the first nine months of
last year was due primarily to the impact of the weaker economy and the second
quarter core charges recorded in connection with the implementation of the
strategic actions announced in May.

Figure 2 summarizes Key's financial performance on a reported basis for each of
the past five quarters and the first nine months of 2001 and 2000.

                                       30



                        FIGURE 2. SELECTED FINANCIAL DATA






                                                                                  2001                                2000
                                                                     ---------------------------------       -----------------------
dollars in millions, except per share amounts                        THIRD       SECOND         FIRST          FOURTH      THIRD
====================================================================================================================================
                                                                                                          
FOR THE PERIOD
Interest income                                                  $   1,380     $   1,467       $   1,570     $   1,652   $   1,596
Interest expense                                                       656           754             882           950         912
Net interest income                                                    724           713             688           702         684
Provision for loan losses                                              116           401             110           108         131
Noninterest income                                                     454           398             455           508         405
Noninterest expense                                                    683           858             698           705         787
Income (loss) before income taxes and cumulative effect
      of accounting changes                                            379          (148)            335           397         171
Income (loss) before cumulative effect of accounting changes           249          (136)            218           266         121
Net income (loss)                                                      249          (160)            217           266         121
- ------------------------------------------------------------------------------------------------------------------------------------
PER COMMON SHARE
Income (loss) before cumulative effect of accounting changes     $     .59     $    (.32)      $     .51     $     .63   $     .28
Income (loss) before cumulative effect of accounting changes
      -assuming dilution                                               .58          (.32)            .51           .62         .28
Net income (loss)                                                      .59          (.38)            .51           .63         .28
Net income (loss)-assuming dilution                                    .58          (.38)            .51           .62         .28
Cash dividends                                                        .295          .295            .295           .28         .28
Book value at period end                                             15.53         15.22           15.79         15.65       15.26
Market price:
      High                                                           28.15         26.43           27.58         28.50       27.06
      Low                                                            22.20         22.10           22.65         21.50       17.50
      Close                                                          24.14         26.05           25.80         28.00       25.31
Weighted average common shares (000)                               424,802       424,675         424,024       425,054     429,584
Weighted average common shares and
     potential common shares (000)                                 430,346       424,675         429,917       430,634     431,972
- ------------------------------------------------------------------------------------------------------------------------------------
AT PERIOD END
Loans                                                            $  64,506     $  66,693       $  67,027     $  66,905   $  66,299
Earning assets                                                      73,943        76,531          77,027        77,316      75,786
Total assets                                                        84,419        85,838          86,457        87,270      85,500
Deposits                                                            45,372        45,743          45,965        48,649      47,809
Long-term debt                                                      15,114        14,675          14,495        14,161      13,800
Shareholders' equity                                                 6,575         6,467           6,702         6,623       6,520
Full-time equivalent employees                                      21,297        21,742          21,882        22,142      22,457
Branches                                                               911           926             922           922         932
- ------------------------------------------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                                        1.16%         (.75)%          1.02%         1.24%        .57%
Return on average equity                                             15.20         (9.67)          13.28         16.16        7.39
Net interest margin (taxable equivalent)                              3.85          3.77            3.63          3.71        3.68
- ------------------------------------------------------------------------------------------------------------------------------------
CAPITAL RATIOS AT PERIOD END
Equity to assets                                                      7.79%         7.53%           7.75%         7.59%       7.63%
Tangible equity to tangible assets                                    6.51          6.25            6.29          6.12        6.10
Tier 1 risk-adjusted capital                                          7.81          7.71            7.99          7.72        7.59
Total risk-adjusted capital                                          11.77         11.81           12.32         11.48       11.34
Leverage                                                              7.90          7.68            7.79          7.71        7.76
====================================================================================================================================




                                                                NINE MONTHS ENDED SEPTEMBER 30,
                                                                  -------------------------

dollars in millions, except per share amounts                          2001          2000
==============================================================================================
                                                                          
FOR THE PERIOD
Interest income                                                     $   4,417     $   4,625
Interest expense                                                        2,292         2,597
Net interest income                                                     2,125         2,028
Provision for loan losses                                                 627           382
Noninterest income                                                      1,307         1,686
Noninterest expense                                                     2,239         2,212
Income (loss) before income taxes and cumulative effect
      of accounting changes                                               566         1,120
Income (loss) before cumulative effect of accounting changes              331           736
Net income (loss)                                                         306           736
- ----------------------------------------------------------------------------------------------
PER COMMON SHARE
Income (loss) before cumulative effect of accounting changes        $     .78     $    1.69
Income (loss) before cumulative effect of accounting changes
      -assuming dilution                                                  .77          1.68
Net income (loss)                                                         .72          1.69
Net income (loss)-assuming dilution                                       .71          1.68
Cash dividends                                                           .885           .84
Book value at period end                                                15.53         15.26
Market price:
      High                                                              29.25         27.06
      Low                                                               22.10         15.56
      Close                                                             24.14         25.31
Weighted average common shares (000)                                  424,503       435,156
Weighted average common shares and
     potential common shares (000)                                    430,009       437,231
- ----------------------------------------------------------------------------------------------
AT PERIOD END
Loans                                                               $  64,506     $  66,299
Earning assets                                                         73,943        75,786
Total assets                                                           84,419        85,500
Deposits                                                               45,372        47,809
Long-term debt                                                         15,114        13,800
Shareholders' equity                                                    6,575         6,520
Full-time equivalent employees                                         21,297        22,457
Branches                                                                  911           932
- ----------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                                            .48%         1.18%
Return on average equity                                                 6.21         15.12
Net interest margin (taxable equivalent)                                 3.75          3.68
- ----------------------------------------------------------------------------------------------
CAPITAL RATIOS AT PERIOD END
Equity to assets                                                         7.79%         7.63%
Tangible equity to tangible assets                                       6.51          6.10
Tier 1 risk-adjusted capital                                             7.81          7.59
Total risk-adjusted capital                                             11.77         11.34
Leverage                                                                 7.92          7.76
==============================================================================================


Key completed several acquisitions and a divestiture during the periods shown in
this table. One or more of these transactions may have had a significant effect
on Key's results, making it difficult to compare results from one period to the
next. Note 3 ("Acquisitions and Divestiture") on page 10 has specific
information about the acquisitions and divestiture that Key completed in the
periods presented above to help you understand how those transactions impacted
Key's financial condition and results of operations.

CORPORATE STRATEGY

Key's management reviews Key's business lines on an ongoing basis to identify
opportunities to improve earnings by shifting capital from low-growth to
high-growth businesses. We continue to focus on acquiring or developing
businesses that we believe are capable of achieving above-average earnings
growth rates, and selling portfolios and business units that have low
anticipated growth rates or do not have a competitive advantage or significant
market share.

                                       31


Key's corporate strategy also reflects the growing importance of the Internet
and related information technologies to all daily activities. In particular, the
strategy calls for the continual and thoughtful application of such technologies
to enhance Key's product and service offerings and to streamline our internal
business practices.

This long-standing strategy was supplemented in the fourth quarter of 1999 by a
new three-year competitiveness initiative to improve profitability by reducing
the costs of doing business, sharpening the focus on the most profitable growth
businesses and enhancing revenues. More specific information on the status of
this initiative is provided in the section below entitled "Status of three-year
competitiveness initiative." Importantly, it is Key's plan to convert this
competitiveness initiative into a continuous process in order to improve client
service levels and to control expenses.

PRINCIPAL STRATEGIC ACTIONS DURING THE FIRST NINE MONTHS OF 2001

- -        Early in the first quarter, we acquired The Wallach Company, Inc., an
         investment-banking firm based in Denver, Colorado. We expect this
         acquisition to enhance our position in this fast-growth region and to
         provide additional expertise in the information technology and
         financial institutions sectors.

- -        During the second quarter, we announced strategic actions, discussed on
         page 29, which are designed to sharpen our business focus and
         strengthen our financial performance. These efforts are helping us
         build on progress already made in streamlining the company.

- -        In the third quarter, we sold approximately $1.4 billion of the
         residential mortgage loans generated by our private banking and
         community development businesses. These loans are originated as a
         customer and community accommodation and are sold periodically because
         they have relatively low net interest spreads that do not meet Key's
         internal profitability standards.

STATUS OF THREE-YEAR COMPETITIVENESS INITIATIVE

The initial phase of Key's three-year competitiveness initiative began in
November 1999 and was completed last year. During this phase, we reduced our
operating expenses by approximately $100 million by outsourcing certain
nonstrategic support functions, consolidating sites in a number of our
businesses and reducing management layers. Management expects that Key will
achieve an annual savings rate of approximately $360 million from the overall
initiative when actions are fully implemented before the end of 2002.
Approximately $60 million of these savings will be reinvested to fund activities
that will enhance Key's strategic competitive position, fuel higher growth and
improve customer service. During the third quarter of 2000, we entered the
second and final phase of the initiative. The final phase is focusing on:

- -        simplifying Key's business structure by consolidating 22 business lines
         into 12;

- -        streamlining and automating business operations and processes;

- -        standardizing product offerings and internal processes;

- -        consolidating operating facilities and service centers; and

- -        outsourcing additional noncore activities.

As of September 30, 2001, almost 80% of the projects related to the final phase
have been completed and we have achieved more than half of the net annual
savings rate of $200 million expected from these projects. Management expects
that the actions taken in the final phase will reduce Key's workforce by
approximately 2,300 positions (comprising both staffed and vacant positions)
near the end of 2001. This would bring workforce reductions to approximately
4,000 positions for the entire three-year initiative. At September 30, 2001,
nearly 3,500 of these positions have been eliminated.

In connection with the competitiveness initiative, we have recorded cumulative
charges amounting to a net $279 million. During the first nine months of 2001,
we reduced our related restructuring charges by $4 million, but this was offset
by a $4 million increase in other special charges related to the initiative. The
section entitled "Noninterest expense," which begins on page 45, and Note 10
("Restructuring Charges"), on page 21, provide more information about Key's
restructuring charges.

                                       32



CASH BASIS FINANCIAL DATA

The selected financial data presented in Figure 3 highlight Key's performance on
a cash basis for each of the past five quarters and the first nine months of
2001 and 2000. We provide cash basis financial data because we believe it offers
a useful tool for measuring Key's ability to support future growth, evaluating
liquidity and assessing Key's ability to pay dividends and repurchase shares.

When we apply "cash basis" accounting, the only adjustments that we make to get
from the information in Figure 2 (which is presented on an accrual basis) to the
comparable line items in Figure 3 are to exclude goodwill and other intangibles
that do not qualify as Tier 1 capital, and to exclude the amortization of those
assets. Figure 3 does not exclude the impact of other noncash items (such as
depreciation and deferred taxes) and significant nonrecurring items.

Key's goodwill and other intangibles that do not qualify as Tier 1 capital are
the result of business combinations that Key recorded using the "purchase"
method of accounting. Under the purchase method, assets and liabilities of
acquired companies are recorded at their fair values and any amount paid in
excess of the fair value of the net assets acquired is recorded as goodwill. (If
the same transactions had qualified for accounting using the "pooling of
interests" method, the acquired company's financial statements would simply have
been combined with Key's.) After a combination using purchase accounting, Key
must amortize goodwill and other intangibles by taking periodic charges against
income, but those charges are only accounting entries, not actual cash expenses.
Thus, from an investor's perspective, the economic effect of a transaction is
the same whether we account for it as a purchase or a pooling. For the same
reason, the amortization of intangibles does not impact Key's liquidity and
funds management activities.

In June 2001, new accounting standards were issued that eliminate the
pooling-of-interests method of accounting for business combinations initiated
after June 30, 2001. Effective January 1, 2002, the new standards also eliminate
the amortization of goodwill and other intangible assets deemed to have
indefinite lives. These changes will essentially eliminate the difference
between Key's reported results and those presented on a cash basis in this
section. For more information pertaining to the new accounting standards, see
the section entitled "Accounting pronouncements pending adoption," included in
Note 1 ("Basis of Presentation"), beginning on page 7.

This is the only section of this Financial Review that discusses Key's financial
results on a cash basis.

                  FIGURE 3. CASH BASIS SELECTED FINANCIAL DATA





                                                                                            2001
                                                                               ------------------------------------
dollars in millions, except per share amounts                                     THIRD     SECOND         FIRST
- ---------------------------------------------------------------------------------------------------------------------
                                                                                             
FOR THE PERIOD
Noninterest expense                                                           $    661      $    684      $    672
Income before income taxes and cumulative effect of accounting changes             401            26           361
Income before cumulative effect of accounting changes                              269            36           242
Net income                                                                         269            12           241
- ---------------------------------------------------------------------------------------------------------------------
PER COMMON SHARE
Income before cumulative effect of accounting changes                         $    .63      $    .08      $    .57
Income before cumulative effect of accounting changes - assuming dilution          .63           .08           .56
Net income                                                                         .63           .03           .57
Net income - assuming dilution                                                     .63           .03           .56
Weighted average common shares (000)                                           424,802       424,675       424,024
Weighted average common shares and potential
      common shares (000)                                                      430,346       429,760       429,917
- ---------------------------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                                                    1.27%          .06%         1.15%
Return on average equity                                                         20.01           .90         18.57
- ---------------------------------------------------------------------------------------------------------------------
GOODWILL AND NONQUALIFYING INTANGIBLES
Goodwill average balance                                                      $  1,131      $  1,223      $  1,323
Nonqualifying intangibles average balance                                           35            38            42
Goodwill amortization (after tax)                                                   18           170            21
Nonqualifying intangibles amortization (after tax)                                   2             2             3
- ---------------------------------------------------------------------------------------------------------------------





                                                                                                              NINE MONTHS ENDED
                                                                                           2000                 SEPTEMBER 30,
                                                                                -------------------------     ---------------------
dollars in millions, except per share amounts                                     FOURTH         THIRD         2001          2000
- -----------------------------------------------------------------------------------------------------------------------------------
FOR THE PERIOD
                                                                                                              
Noninterest expense                                                              $    679      $    763      $  2,017     $  2,137
Income before income taxes and cumulative effect of accounting changes                423           195           788        1,195
Income before cumulative effect of accounting changes                                 290           143           546          804
Net income                                                                            290           143           521          804
- -----------------------------------------------------------------------------------------------------------------------------------
PER COMMON SHARE
Income before cumulative effect of accounting changes                            $    .68      $    .33      $   1.29     $   1.85
Income before cumulative effect of accounting changes - assuming dilution             .67           .33          1.27         1.84
Net income                                                                            .68           .33          1.23         1.85
Net income - assuming dilution                                                        .67           .33          1.21         1.84
Weighted average common shares (000)                                              425,054       429,584       424,503      435,156
Weighted average common shares and potential
      common shares (000)                                                         430,634       431,972       430,009      437,231
- -----------------------------------------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                                                       1.37%          .69%          .82%        1.31%
Return on average equity                                                            22.33         11.12         13.09        21.15
- -----------------------------------------------------------------------------------------------------------------------------------
GOODWILL AND NONQUALIFYING INTANGIBLES
Goodwill average balance                                                         $  1,335      $  1,346      $  1,225     $  1,367
Nonqualifying intangibles average balance                                              46            50            39           54
Goodwill amortization (after tax)                                                      21            20           209           61
Nonqualifying intangibles amortization (after tax)                                      3             2             6            7
- -----------------------------------------------------------------------------------------------------------------------------------





Key completed several acquisitions and a divestiture during the periods
presented in this table. One or more of these transactions may have had a
significant effect on Key's results, making it difficult to compare results from
one period to the next. Note 3 ("Acquisitions and Divestiture") on page 10 has
specific information about the acquisitions and divestiture that Key completed
in the periods presented above to help you understand how those transactions
impacted Key's financial condition and results of operations.

                                       33


LINE OF BUSINESS RESULTS
- -------------------------

Key has three major lines of business:

KEY CONSUMER BANKING comprises two of Key's primary divisions: RETAIL BANKING,
and HOME EQUITY AND CONSUMER FINANCE.

- -        RETAIL BANKING offers branch-based deposit, investment and credit
         products and personal financial services to consumers.

- -        HOME EQUITY AND CONSUMER FINANCE offers non-branch-based consumer loan
         products, such as education loans, home equity loans, automobile loans,
         and marine and recreational vehicle loans.

KEY CORPORATE FINANCE offers financing and specialized services related to,
among other things, transaction processing, corporate electronic commerce,
financial advice and equipment leasing. It also serves the needs of Key's small
business clients.

KEY CAPITAL PARTNERS offers asset management, employee benefits services,
brokerage services, investment banking, and capital markets and insurance
expertise. It also provides specialized services to high-net-worth clients
through the wealth management and private banking businesses.

This section summarizes the financial performance of each line of business and
related strategic developments. To better understand this discussion, see Note 4
("Line of Business Results"), which begins on page 11 and discloses the
activities and financial results of each line of business in greater detail.

Figure 4 summarizes the contribution made by each major line of business to
Key's net income for the three- and nine-month periods ended September 30, 2001
and 2000.

                   FIGURE 4. NET INCOME BY LINE OF BUSINESS(A)



                                                      THREE MONTHS ENDED                                     NINE MONTHS ENDED
                                                       SEPTEMBER 30,                 CHANGE                     SEPTEMBER 30,
                                            -------------------------------  ------------------------   ---------------------------
DOLLARS IN MILLIONS                                   2001          2000       AMOUNT        PERCENT           2001          2000
- -----------------------------------------------------------------------------------------------------------------------------------
                                                                                                       
Key Consumer Banking:
     Retail Banking                                   $ 88          $ 79           $9           11.4 %         $234          $205
     Home Equity and Consumer Finance(b)                19            16            3           18.8             55            52
Key Corporate Finance                                  127           114           13           11.4            366           337
Key Capital Partners(c)                                 18            26           (8)         (30.8)            44            61
Treasury and Other                                       3           (13)          16           N/M               8            23
- -----------------------------------------------------------------------------------------------------------------------------------
     Total segments                                    255           222           33           14.9            707           678
Reconciling items(d)                                    (6)         (101)          95           N/M            (401)           58
- -----------------------------------------------------------------------------------------------------------------------------------
     Total net income                                $249          $121         $128           105.8 %        $306          $736
                                                     =====         =====        =====                         =====         =====
- -----------------------------------------------------------------------------------------------------------------------------------


                                                   CHANGE
                                           -------------------------
DOLLARS IN MILLIONS                            AMOUNT       PERCENT
- --------------------------------------------------------------------
                                                     
Key Consumer Banking:
     Retail Banking                               $29          14.1 %
     Home Equity and Consumer Finance(b)            3           5.8
Key Corporate Finance                              29           8.6
Key Capital Partners(c)                           (17)        (27.9)
Treasury and Other                                (15)        (65.2)
- ---------------------------------------------------------------------
     Total segments                                29           4.3
Reconciling items(d)                             (459)          N/M
- --------------------------------------------------------------------

     Total net income                           $(430)        (58.4)%
                                                ======
- --------------------------------------------------------------------


(a)   Key's management accounting system utilizes a methodology for loan loss
      provisioning by line of business that reflects credit quality expectations
      within each line of business over a normal business cycle. The "normalized
      provision for loan losses" assigned to each line as a result of this
      methodology does not necessarily coincide with the level of net loan
      charge-offs at any given point in the cycle.

(b)   Results for 2001 exclude a second quarter one-time cumulative charge of
      $39 million ($24 million after tax) resulting from a prescribed change,
      applicable to all companies, in the accounting for retained interests in
      securitized assets (See note (d) below).

(c)   Noninterest income and expense attributable to Key Capital Partners is
      assigned to Retail Banking, Home Equity and Consumer Finance or Key
      Corporate Finance if one of those businesses is principally responsible
      for maintaining the relationship with the client that used Key Capital
      Partners' products and services. Key Capital Partners had net income of
      $29 million and $38 million in the third quarter of 2001 and 2000,
      respectively, and $80 million and $93 million in the first nine months of
      2001 and 2000, respectively, before its income and expense were
      reassigned.

(d)   Reconciling items include certain strategic and nonrecurring items.
      Among these items are the second quarter 2001 additional provision for
      loan losses recorded in connection with Key's decision to discontinue
      certain nonrelationship credit-only commercial lending and the
      write-down of goodwill associated with Key's decision to downsize its
      automobile finance business. Included in 2000 results is the gain from
      the January sale of Key's credit card business and nonrecurring charges
      recorded in connection with strategic actions being taken to improve
      Key's operating efficiency and profitability. Also included are charges
      related to unallocated nonearning assets of corporate support functions
      and the effect of the accounting change described in note (b) above.
      For more specific information regarding the above items, see notes (c),
      (d) and (e) to the table included in Note 4 ("Line of Business
      Results"), which begins on page 11.

N/M= Not Meaningful

                                       34


KEY CONSUMER BANKING
RETAIL BANKING (A DIVISION OF KEY CONSUMER BANKING)
- ----------------------------------------------------

Net income for Key Retail Banking totaled $88 million for the third quarter of
2001, up from $79 million for the same period last year. The increase in net
income is primarily attributable to a decrease in noninterest expense, but also
reflects an increase in total revenue.

Noninterest expense decreased by 5% from the year-ago quarter, largely due to
lower costs associated with personnel, capital markets activities and various
indirect charges. The improvement in noninterest expense is also reflected in
the efficiency ratio, which declined to 56.76% from 60.44% for the third quarter
of 2000. Noninterest income rose by $12 million from the year-ago quarter. This
growth was largely the result of higher income from service charges on deposit
accounts, which resulted from the implementation of strategies developed under
Key's competitiveness initiative. At the same time, net interest income
decreased by $7 million due primarily to less favorable interest rate spreads
used in determining the profit contribution from deposits generated by Retail
Banking, and a 4% decrease in the level of average deposits.

HOME EQUITY AND CONSUMER FINANCE (A DIVISION OF KEY CONSUMER BANKING)
- ---------------------------------------------------------------------

Net income for Home Equity and Consumer Finance totaled $19 million for the
third quarter of 2001, up from $16 million for the same period last year. Total
revenue rose significantly from the year-ago quarter, reflecting strong growth
in net interest income, while noninterest income decreased slightly. The
improvement in total revenue was substantially offset, however, by a rise in
noninterest expense.

Net interest income increased by $19 million from the year-ago quarter, largely
due to the effects of improved interest rate spreads used in determining the
profit contribution from loans generated by this line of business. The growth in
net interest income also reflects a favorable change in the composition of
earning assets stemming from our decision to cease securitizing and selling our
home equity loans starting in 2000. These assets have an attractive risk/reward
profile and retaining them was a significant factor in contributing to a 3%
increase in average loans outstanding and a 15% increase in net interest income,
despite a very challenging economic environment. Noninterest income declined by
$1 million from the year-ago quarter, while noninterest expense was up 19%, due
primarily to higher costs associated with marketing, collections and
professional services.

KEY CORPORATE FINANCE

Net income for Key Corporate Finance was $127 million for the third quarter of
2001, up from $114 million for the same period last year. The improvement from
the year-ago quarter was driven by revenue growth, offset in part by a slight
increase in the normalized provision for loan losses. Noninterest expense was
essentially unchanged.

In comparison with the third quarter of 2000, net interest income increased by
$17 million, or 5%. More favorable interest rate spreads and modest growth in
both total average loans and deposits were the primary factors contributing to
this improvement. The strongest growth in loans occurred in the commercial real
estate, equipment leasing and business banking units. At the same time,
noninterest income rose 7%, largely due to higher income from service charges on
deposit accounts, which grew as a direct result of strategies implemented under
Key's competitiveness initiative.

                                       35






KEY CAPITAL PARTNERS

Net income for Key Capital Partners was $18 million in the third quarter of
2001, compared with $26 million for the same period last year. Prior to
assigning revenue and expense to other business lines whose clients use products
and services offered by Key Capital Partners, net income was $29 million in the
third quarter, compared with $38 million in the year-ago quarter.

Total revenue for Key Capital Partners increased by $4 million, or 2%, (a
decrease of $5 million, or 2%, prior to revenue sharing) from the third quarter
of last year. Higher revenues were generated by fixed income products,
derivatives, and foreign exchange, all of which benefited from unstable interest
rates and favorable conditions in the fixed income securities markets. In the
third quarter of 2001, Key Capital Partners also benefited from a net gain
resulting from the sale of loans. However, weak conditions in the capital
markets have adversely impacted Key Capital Partners' overall financial
performance in 2001. As a result, income derived from the brokerage and
investment banking business units declined by approximately $16 million from
that reported for the third quarter of last year.

Noninterest expense increased by $15 million, or 8%, ($8 million, or 4%, prior
to expense sharing) from the third quarter of last year. Increases in various
indirect support costs were partially offset by lower personnel costs, and other
expense reductions related to a lower volume of business activity.

TREASURY AND OTHER

Treasury and Other includes the Treasury unit, the Principal Investing unit and
the net effect of funds transfer pricing. In the third quarter of 2001, this
segment generated net income of $3 million, compared with a net loss of $13
million in the same period last year. The improvement was primarily due to the
fact that during the third quarter of 2001 the Treasury unit recorded net
securities gains of $2 million ($1 million after tax) compared with net
securities losses of $50 million ($32 million after tax) in the third quarter of
2000. The losses recorded last year were incurred in connection with the
reconfiguration of Key's securities portfolio. The improvement related to
securities transactions was partially offset, however, by the fact that the
Principal Investing unit recorded net equity capital losses of $9 million ($6
million after tax), compared with net equity capital gains of $22 million ($14
million after tax) in the year-ago quarter.

                                       36

RESULTS OF OPERATIONS
- ---------------------

NET INTEREST INCOME

Key's principal source of earnings is net interest income, which comprises
interest and loan-related fee income less interest expense. There are several
factors that affect net interest income, including:

- -    the volume, pricing, mix and maturity of earning assets and
     interest-bearing liabilities;

- -    the use of off-balance sheet instruments to manage interest rate risk;

- -    interest rate fluctuations; and

- -    asset quality.

To make it easier to compare results among several periods and the yields on
various types of earning assets, we present all net interest income on a
"taxable-equivalent basis." In other words, if we earn $100 of tax-exempt
income, we present those earnings at a higher amount (specifically, $154)
that--if taxed at the statutory Federal income tax rate of 35%--would yield
$100.

Figure 5 shows the various components of Key's balance sheet that affect
interest income and expense, and their respective yields or rates over the past
five quarters. Net interest income for the third quarter of 2001 was $730
million, representing a $39 million, or 6%, increase from the same period last
year. Average earning assets rose by 1% to $75.7 billion, as increases in
construction and home equity loans were substantially offset by declines in
residential real estate and consumer installment loans. At the same time, the
net interest margin rose from 3.68% in the third quarter of 2000 to 3.85% in the
third quarter of 2001.

For the first nine months of 2001, net interest income totaled $2.1 billion, up
$95 million, or 5%, from the first nine months of last year. The year-to-date
growth reflected an improved net interest margin, which increased 7 basis points
to 3.75%, while the growth of commercial and home equity loans was the primary
contributor to a 3% increase in average earning assets to $76.4 billion.

NET INTEREST MARGIN. There are two primary reasons that the net interest margin
improved over the past year:

- -    We benefited from declining short-term interest rates; and

- -    the profitability of our total loan portfolio improved as we continue to
     focus on those businesses, such as home equity lending, that typically
     generate higher net interest spreads.


INTEREST EARNING ASSETS. Average earning assets for the third quarter totaled
$75.7 billion, which was $978 million, or 1%, higher than the third quarter 2000
level. For the first nine months of the year, average earning assets rose $2.3
billion to $76.4 billion from same period last year. Both the quarterly and
year-to-date increases came principally from the commercial and home equity loan
portfolios.

Key's loan growth has been affected by several strategic developments:

- -    During 2000, we sold $805 million of low interest spread commercial loans
     to a loan conduit. This arrangement allowed us to continue to originate
     loans to meet our customers' funding needs and to generate servicing
     revenue without having to retain these low interest spread assets on the
     balance sheet;


                                       37






                     FIGURE 5. AVERAGE BALANCE SHEETS, NET INTEREST INCOME AND YIELDS/RATES


                                                                                   THIRD QUARTER 2001
                                                                   ----------------------------------------------
                                                                          AVERAGE                    YIELD/
dollars in millions                                                       BALANCE      INTEREST        RATE
- -------------------------------------------------------------------------------------------------------------------
                                                                                              
ASSETS
Loans(a),(b)
     Commercial, financial and agricultural                               $19,338        $  324        6.63%
     Real estate -- commercial mortgage                                     6,813           123        7.20
     Real estate -- construction                                            5,859           101        6.87
     Commercial lease financing                                             6,995           117        6.68
- -------------------------------------------------------------------------------------------------------------------
        Total commercial loans                                             39,005           665        6.77
     Real estate -- residential                                             3,826            71        7.42
     Home equity                                                           10,777           228        8.38
     Consumer - direct                                                      2,409            56        9.34
     Consumer - indirect lease financing                                    2,557            54        8.30
     Consumer - indirect other                                              5,494           132        9.60
- -------------------------------------------------------------------------------------------------------------------
        Total consumer loans                                               25,063           541        8.58
     Loans held for sale                                                    2,130            38        7.17
- -------------------------------------------------------------------------------------------------------------------
        Total loans                                                        66,198         1,244        7.47
Taxable investment securities                                                 925             8        3.44
Tax-exempt investment securities(a)                                           258             5        8.65
- -------------------------------------------------------------------------------------------------------------------
        Total investment securities                                         1,183            13        4.57
Securities available for sale(a),(c)                                        6,565           114        6.99
Short-term investments                                                      1,741            15        3.57
- -------------------------------------------------------------------------------------------------------------------
        Total earning assets                                               75,687         1,386        7.29
Allowance for loan losses                                                  (1,204)
Accrued income and other assets                                            10,396
- -------------------------------------------------------------------------------------------------------------------
                                                                          $84,879
                                                                          =======
LIABILITIES AND SHAREHOLDERS' EQUITY
Money market deposit accounts                                             $12,522            55        1.72
Savings deposits                                                            1,936             5        1.01
NOW accounts                                                                  611             2        1.41
Certificates of deposit ($100,000 or more)(d)                               4,800            67        5.53
Other time deposits                                                        13,703           184        5.33
Deposits in foreign office                                                  3,399            30        3.57
- -------------------------------------------------------------------------------------------------------------------
        Total interest-bearing deposits                                    36,971           343        3.68
Federal funds purchased and securities
     sold under repurchase agreements                                       6,078            52        3.37
Bank notes and other short-term borrowings(d)                               6,230            61        3.95
Long-term debt, including capital securities(d),(e)                        15,991           200        4.97
- -------------------------------------------------------------------------------------------------------------------
        Total interest-bearing liabilities                                 65,270           656        3.99
Noninterest-bearing deposits                                                8,262
Accrued expense and other liabilities                                       4,848
Common shareholders' equity                                                 6,499
- -------------------------------------------------------------------------------------------------------------------
                                                                          $84,879
                                                                          =======
Interest rate spread (TE)                                                                              3.30
- -------------------------------------------------------------------------------------------------------------------
Net interest income (TE) and net
     interest margin (TE)                                                                $ 730         3.85%
                                                                                         =====      ========
Capital securities                                                         $1,305        $  21
Taxable-equivalent adjustment(a)                                                             6

- -------------------------------------------------------------------------------------------------------------------






                          FIGURE 5. AVERAGE BALANCE SHEETS, NET INTEREST INCOME AND YIELDS/RATES


                                                                                SECOND QUARTER 2001
                                                                   ---------------------------------------------
                                                                          AVERAGE                   YIELD/
dollars in millions                                                       BALANCE      INTEREST       RATE
- ----------------------------------------------------------------------------------------------------------------
                                                                                             
ASSETS
Loans(a),(b)
     Commercial, financial and agricultural                               $20,030        $  361       7.24%
     Real estate -- commercial mortgage                                     6,837           135       7.91
     Real estate -- construction                                            5,504           108       7.81
     Commercial lease financing                                             6,990           120       6.86
- ----------------------------------------------------------------------------------------------------------------
        Total commercial loans                                             39,361           724       7.37
     Real estate -- residential                                             4,065            79       7.81
     Home equity                                                           10,459           228       8.74
     Consumer - direct                                                      2,458            60       9.74
     Consumer - indirect lease financing                                    2,778            57       8.27
     Consumer - indirect other                                              5,593           134       9.61
- ----------------------------------------------------------------------------------------------------------------
        Total consumer loans                                               25,353           558       8.83
     Loans held for sale                                                    2,240            43       7.69
- ----------------------------------------------------------------------------------------------------------------
        Total loans                                                        66,954         1,325       7.93
Taxable investment securities                                                 911             8       3.41
Tax-exempt investment securities(a)                                           297             6       8.79
- ----------------------------------------------------------------------------------------------------------------
        Total investment securities                                         1,208            14       4.74
Securities available for sale(a),(c)                                        6,572           115       6.99
Short-term investments                                                      1,812            19       4.19
- ----------------------------------------------------------------------------------------------------------------
        Total earning assets                                               76,546         1,473       7.71
Allowance for loan losses                                                    (988)
Accrued income and other assets                                            10,429
- ----------------------------------------------------------------------------------------------------------------
                                                                          $85,987
                                                                          =======
LIABILITIES AND SHAREHOLDERS' EQUITY
Money market deposit accounts                                             $12,296            67       2.22
Savings deposits                                                            1,969             5       1.06
NOW accounts                                                                  610             3       1.50
Certificates of deposit ($100,000 or more)(d)                               5,571            81       5.85
Other time deposits                                                        14,479           209       5.77
Deposits in foreign office                                                  2,173            23       4.27
- ----------------------------------------------------------------------------------------------------------------
        Total interest-bearing deposits                                    37,098           388       4.20
Federal funds purchased and securities
     sold under repurchase agreements                                       5,177            52       4.06
Bank notes and other short-term borrowings(d)                               8,016            94       4.67
Long-term debt, including capital securities(d),(e)                        16,068           220       5.49
- ----------------------------------------------------------------------------------------------------------------
        Total interest-bearing liabilities                                 66,359           754       4.56
Noninterest-bearing deposits                                                8,213
Accrued expense and other liabilities                                       4,779
Common shareholders' equity                                                 6,636
- ----------------------------------------------------------------------------------------------------------------
                                                                          $85,987
                                                                          =======
Interest rate spread (TE)                                                                             3.15
- ----------------------------------------------------------------------------------------------------------------
Net interest income (TE) and net
     interest margin (TE)                                                                  $719       3.77%
                                                                                         ======      ======
Capital securities                                                        $1,292            $23
Taxable-equivalent adjustment(a)                                                              6

- ----------------------------------------------------------------------------------------------------------------



(a)  Interest income on tax-exempt securities and loans has been adjusted to a
     taxable-equivalent basis using the statutory Federal income tax rate of
     35%.

(b)  For purposes of these computations, nonaccrual loans are included in
     average loan balances.

(c)  Yield is calculated on the basis of amortized cost.

(d)  Rate calculation excludes basis adjustments related to fair value hedges.

(e)  Rate calculation excludes ESOP debt.

TE = Taxable Equivalent


                                       38







        FIGURE 5. AVERAGE BALANCE SHEETS, NET INTEREST INCOME AND YIELDS/RATES (CONTINUED)


                                                                     First Quarter 2001
                                                       ------------------------------------------
                                                              Average                    Yield/
dollars in millions                                           Balance      Interest        Rate
- -------------------------------------------------------------------------------------------------
                                                                                  
ASSETS
Loans(a),(b)
     Commercial, financial and agricultural                   $20,025         $ 406        8.22%
     Real estate -- commercial mortgage                         6,897           147        8.63
     Real estate -- construction                                5,273           117        9.03
     Commercial lease financing                                 7,102           125        7.07
- -------------------------------------------------------------------------------------------------
        Total commercial loans                                 39,297           795        8.19
     Real estate-- residential                                  4,172            81        7.74
     Home equity                                               10,086           233        9.38
     Consumer - direct                                          2,480            64       10.43
     Consumer - indirect lease financing                        2,936            59        8.02
     Consumer - indirect other                                  5,673           136        9.58
- -------------------------------------------------------------------------------------------------
        Total consumer loans                                   25,347           573        9.10
     Loans held for sale                                        2,389            54        9.09
- -------------------------------------------------------------------------------------------------
        Total loans                                            67,033         1,422        8.57
Taxable investment securities                                     892             7        3.24
Tax-exempt investment securities(a)                               317             8        8.83
- -------------------------------------------------------------------------------------------------
        Total investment securities                             1,209            15        4.70
Securities available for sale(a),(c)                            7,026           120        6.87
Short-term investments                                          1,604            20        5.00
- -------------------------------------------------------------------------------------------------
        Total earning assets                                   76,872         1,577        8.28
Allowance for loan losses                                      (1,006)
Accrued income and other assets                                10,458
- -------------------------------------------------------------------------------------------------
                                                              $86,324
                                                              =======

LIABILITIES AND SHAREHOLDERS' EQUITY
Money market deposit accounts                                 $12,070            95        3.17
Savings deposits                                                1,993             7        1.34
NOW accounts                                                      602             2        1.54
Certificates of deposit ($100,000 or more)(d)                   5,994            92        6.25
Other time deposits                                            15,011           224        6.06
Deposits in foreign office                                      2,869            40        5.64
- -------------------------------------------------------------------------------------------------
        Total interest-bearing deposits                        38,539           460        4.84
Federal funds purchased and securities
     sold under repurchase agreements                           5,263            70        5.39
Bank notes and other short-term borrowings(d)                   7,532           105        5.67
Long-term debt, including capital securities(d),(e)            15,412           247        6.58
- -------------------------------------------------------------------------------------------------
        Total interest-bearing liabilities                     66,746           882        5.38
Noninterest-bearing deposits                                    8,185
Accrued expense and other liabilities                           4,766
Common shareholders' equity                                     6,627
- -------------------------------------------------------------------------------------------------
                                                              $86,324
                                                              =======

Interest rate spread (TE)                                                                  2.90
- -------------------------------------------------------------------------------------------------
Net interest income (TE) and net
     interest margin (TE)                                                     $695         3.63%
                                                                              ====        =====
Capital securities                                             $1,307           $24
Taxable-equivalent adjustment(a)                                                  7

- -------------------------------------------------------------------------------------------------







       FIGURE 5. AVERAGE BALANCE SHEETS, NET INTEREST INCOME AND YIELDS/RATES (CONTINUED)


                                                                   Fourth Quarter 2000
                                                          -----------------------------------------
                                                             Average                    Yield/
dollars in millions                                          Balance      Interest        Rate
- ---------------------------------------------------------------------------------------------------
                                                                                 
ASSETS
Loans(a),(b)
     Commercial, financial and agricultural                  $20,093         $ 451        8.92%
     Real estate -- commercial mortgage                        6,855           162        9.42
     Real estate -- construction                               5,164           129        9.97
     Commercial lease financing                                6,965           125        7.20
- ---------------------------------------------------------------------------------------------------
        Total commercial loans                                39,077           867        8.84
     Real estate-- residential                                 4,232            81        7.68
     Home equity                                               9,591           228        9.45
     Consumer - direct                                         2,582            69       10.57
     Consumer - indirect lease financing                       3,023            62        8.16
     Consumer - indirect other                                 5,813           141        9.72
- ---------------------------------------------------------------------------------------------------
        Total consumer loans                                  25,241           581        9.18
     Loans held for sale                                       2,220            51        9.13
- ---------------------------------------------------------------------------------------------------
        Total loans                                           66,538         1,499        8.98
Taxable investment securities                                    898             8        3.73
Tax-exempt investment securities(a)                              344             8        8.73
- ---------------------------------------------------------------------------------------------------
        Total investment securities                            1,242            16        5.12
Securities available for sale(a),(c)                           6,807           121        7.02
Short-term investments                                         1,449            23        6.20
- ---------------------------------------------------------------------------------------------------
        Total earning assets                                  76,036         1,659        8.69
Allowance for loan losses                                       (989)
Accrued income and other assets                               10,380
- ---------------------------------------------------------------------------------------------------
                                                             $85,427
                                                             =======

LIABILITIES AND SHAREHOLDERS' EQUITY
Money market deposit accounts                                $11,873           103        3.44
Savings deposits                                               2,045             7        1.32
NOW accounts                                                     600             2        1.55
Certificates of deposit ($100,000 or more)(d)                  5,789            94        6.44
Other time deposits                                           15,037           232        6.15
Deposits in foreign office                                     3,265            54        6.60
- ---------------------------------------------------------------------------------------------------
        Total interest-bearing deposits                       38,609           492        5.07
Federal funds purchased and securities
     sold under repurchase agreements                          5,859            93        6.33
Bank notes and other short-term borrowings(d)                  6,446           101        6.22
Long-term debt, including capital securities(d),(e)           15,235           264        6.91
- ---------------------------------------------------------------------------------------------------
        Total interest-bearing liabilities                    66,149           950        5.72
Noninterest-bearing deposits                                   8,363
Accrued expense and other liabilities                          4,368
Common shareholders' equity                                    6,547
- ---------------------------------------------------------------------------------------------------
                                                             $85,427
                                                             =======

Interest rate spread (TE)                                                                 2.97
- ---------------------------------------------------------------------------------------------------
Net interest income (TE) and net
     interest margin (TE)                                                     $709        3.71%
                                                                              ====       =====
Capital securities                                            $1,243           $24
Taxable-equivalent adjustment(a)                                                 7

- ---------------------------------------------------------------------------------------------------







            FIGURE 5. AVERAGE BALANCE SHEETS, NET INTEREST INCOME AND YIELDS/RATES (CONTINUED)


                                                                  Third Quarter 2000
                                                     -----------------------------------------------
                                                           Average                    Yield/
dollars in millions                                        Balance      Interest        Rate
- ----------------------------------------------------------------------------------------------------
                                                                               
ASSETS
Loans(a),(b)
     Commercial, financial and agricultural                $19,647         $ 434        8.87%
     Real estate -- commercial mortgage                      6,932           160        9.29
     Real estate -- construction                             4,866           121        9.98
     Commercial lease financing                              6,861           122        7.14
- ----------------------------------------------------------------------------------------------------
        Total commercial loans                              38,306           837        8.78
     Real estate-- residential                               4,273            80        7.51
     Home equity                                             9,095           219        9.68
     Consumer - direct                                       2,595            68       10.50
     Consumer - indirect lease financing                     3,052            62        8.08
     Consumer - indirect other                               5,952           142        9.55
- ----------------------------------------------------------------------------------------------------
        Total consumer loans                                24,967           571        9.17
     Loans held for sale                                     2,504            56        8.96
- ----------------------------------------------------------------------------------------------------
        Total loans                                         65,777         1,464        8.93
Taxable investment securities                                  787             8        3.63
Tax-exempt investment securities(a)                            369             7        8.12
- ----------------------------------------------------------------------------------------------------
        Total investment securities                          1,156            15        5.06
Securities available for sale(a),(c)                         6,275           107        6.67
Short-term investments                                       1,501            17        4.76
- ----------------------------------------------------------------------------------------------------
        Total earning assets                                74,709         1,603        8.61
Allowance for loan losses                                     (969)
Accrued income and other assets                             10,365
- ----------------------------------------------------------------------------------------------------
                                                           $84,105
                                                           =======

LIABILITIES AND SHAREHOLDERS' EQUITY
Money market deposit accounts                              $11,956           102        3.43
Savings deposits                                             2,151             8        1.49
NOW accounts                                                   592             2        1.59
Certificates of deposit ($100,000 or more)(d)                5,269            84        6.40
Other time deposits                                         14,634           218        6.01
Deposits in foreign office                                   2,860            48        6.70
- ----------------------------------------------------------------------------------------------------
        Total interest-bearing deposits                     37,462           462        4.96
Federal funds purchased and securities
     sold under repurchase agreements                        5,746            88        6.17
Bank notes and other short-term borrowings(d)                6,403            99        6.19
Long-term debt, including capital securities(d),(e)         15,356           263        6.91
- ----------------------------------------------------------------------------------------------------
        Total interest-bearing liabilities                  64,967           912        5.65
Noninterest-bearing deposits                                 8,377
Accrued expense and other liabilities                        4,248
Common shareholders' equity                                  6,513
- ----------------------------------------------------------------------------------------------------
                                                           $84,105
                                                           =======

Interest rate spread (TE)                                                               2.96
- ----------------------------------------------------------------------------------------------------
Net interest income (TE) and net
     interest margin (TE)                                                   $691        3.68%
                                                                            ====        ====
Capital securities                                          $1,243           $24
Taxable-equivalent adjustment(a)                                               7

- ----------------------------------------------------------------------------------------------------



                                       39




- -    during 2000 and the first nine months of 2001, Key sold without recourse
     $1.3 billion of its commercial mortgage loans. Our business of originating
     and servicing commercial mortgage loans is expected to grow as a result of
     Key's acquisitions of Newport Mortgage Company, L.P. and National Realty
     Funding L.C. last year;

- -    early in 2000, management announced that Key would de-emphasize the
     securitization and sale of home equity loans generated by our home equity
     finance affiliate. We have not effected any such transactions since the end
     of 1999. By retaining the assets attributable to this growing business on
     Key's balance sheet, we intend to replace over time the earnings formerly
     generated by the divested credit card business. We will continue, however,
     to consider securitizations of other portfolios as a source of alternative
     funding when conditions in the capital markets are favorable;

- -    during the second quarter of 2001, management announced that Key would exit
     the automobile leasing business, de-emphasize indirect prime automobile
     lending and discontinue certain nonrelationship credit-only commercial
     lending; and

- -    during the third quarter of 2001, we sold approximately $1.4 billion of the
     residential mortgage loans generated by our private banking and community
     development businesses. These loans are originated as a customer and
     community accommodation and are sold periodically because they have
     relatively low net interest spreads that do not meet Key's internal
     profitability standards.

Figure 6 shows how the changes in yields or rates and average balances from the
prior year affected net interest income. The section entitled "Financial
Condition," which begins on page 48, contains more discussion about changes in
earning assets and funding sources.




               FIGURE 6. COMPONENTS OF NET INTEREST INCOME CHANGES


                                                           FROM THREE MONTHS ENDED SEPTEMBER 30, 2000
                                                            TO THREE MONTHS ENDED SEPTEMBER 30, 2001
                                                    -------------------------------------------------------
                                                           AVERAGE             YIELD/               NET
in millions                                                VOLUME               RATE              CHANGE
- -----------------------------------------------------------------------------------------------------------
                                                                                         
INTEREST INCOME
Loans                                                         $  9              $(229)            $(220)
Taxable investment securities                                    1                 (1)               --
Tax-exempt investment securities                                (2)                --                (2)
Securities available for sale                                    5                  2                 7
Short-term investments                                           2                 (4)               (2)
- -----------------------------------------------------------------------------------------------------------
     Total interest income (taxable equivalent)                 15               (232)             (217)

INTEREST EXPENSE
Money market deposit accounts                                    5                (52)              (47)
Savings deposits                                                (1)                (2)               (3)
NOW accounts                                                    --                 --                --
Certificates of deposit ($100,000 or more)                      (7)               (10)              (17)
Other time deposits                                            (13)               (21)              (34)
Deposits in foreign office                                       8                (26)              (18)
- -----------------------------------------------------------------------------------------------------------
     Total interest-bearing deposits                            (8)              (111)             (119)
Federal funds purchased and securities sold
     under repurchase agreements                                 5                (41)              (36)
Bank notes and other short-term borrowings                      (3)               (35)              (38)
Long-term debt, including capital securities                    10                (73)              (63)
- -----------------------------------------------------------------------------------------------------------

     Total interest expense                                      4               (260)             (256)
- -----------------------------------------------------------------------------------------------------------
     Net interest income (taxable equivalent)                 $ 11              $  28             $  39
                                                              ====              =====             =====
- -----------------------------------------------------------------------------------------------------------





                                                           FROM NINE MONTHS ENDED SEPTEMBER 30, 2000
                                                            TO NINE MONTHS ENDED SEPTEMBER 30, 2001
                                                    -------------------------------------------------------
                                                           AVERAGE             YIELD/               NET
in millions                                                VOLUME               RATE              CHANGE
- -----------------------------------------------------------------------------------------------------------
                                                                                       
INTEREST INCOME
Loans                                                         $118             $(343)            $(225)
Taxable investment securities                                    6                (1)                5
Tax-exempt investment securities                                (7)               --                (7)
Securities available for sale                                   21                 2                23
Short-term investments                                          (3)               (3)               (6)
- -------------------------------------------------------------------------------------------------------
     Total interest income (taxable equivalent)                135              (345)             (210)

INTEREST EXPENSE
Money market deposit accounts                                   (1)              (93)              (94)
Savings deposits                                                (3)               (5)               (8)
NOW accounts                                                    --                (1)               (1)
Certificates of deposit ($100,000 or more)                       1                (7)               (6)
Other time deposits                                             33                12                45
Deposits in foreign office                                      19               (39)              (20)
- -------------------------------------------------------------------------------------------------------
     Total interest-bearing deposits                            49              (133)              (84)
Federal funds purchased and securities sold
     under repurchase agreements                                33               (53)              (20)
Bank notes and other short-term borrowings                      (4)              (64)              (68)
Long-term debt, including capital securities                    (2)             (131)             (133)
- -------------------------------------------------------------------------------------------------------

     Total interest expense                                     76              (381)             (305)
- -------------------------------------------------------------------------------------------------------
     Net interest income (taxable equivalent)                 $ 59             $  36             $  95
                                                              ====             =====             =====
- -------------------------------------------------------------------------------------------------------


The change in interest not due solely to volume or rate has been allocated in
proportion to the absolute dollar amounts of the change in each.

INTEREST RATE SWAPS AND CAPS. Key uses interest rate swaps and caps to help
manage its interest rate sensitivity position. Interest rate swaps and caps are
complicated instruments, but briefly:


                                       40



- -    INTEREST RATE SWAPS are contracts under which two parties agree to exchange
     interest payment streams that are calculated on agreed-upon amounts (known
     as "notional amounts"). For example, party A will pay interest at a fixed
     rate to, and receive interest at a variable rate from, party B. Key
     generally uses interest rate swaps to mitigate its exposure to interest
     rate risk on certain loans, securities, deposits, short-term borrowings and
     long-term debt.

- -    INTEREST RATE CAPS are contracts that provide for the holder to be
     compensated based on an agreed-upon notional amount when a benchmark
     interest rate exceeds a specified level (known as the "strike rate"). Key
     uses interest rate caps to manage the risk of adverse movements in interest
     rates on certain of our long-term debt and short-term borrowings. A cap
     limits Key's exposure to interest rate increases; caps do not have any
     impact if interest rates decline.

For more information about how Key uses interest rate swaps and caps to manage
its balance sheet, see the next section, entitled "Market risk management" and
Note 12 ("Derivatives and Hedging Activities"), starting on page 24.

MARKET RISK MANAGEMENT

The values of some financial instruments vary with changes in external interest
rates, foreign exchange rates, equity prices (the value of equity securities
held as assets), or other market-driven rates or prices. For example, the value
of a fixed-rate bond will decline if market interest rates increase because the
bond will become a less attractive investment. Similarly, the value of the U.S.
dollar regularly fluctuates in relation to other currencies. (Key is not
affected in any material way by changes in foreign exchange rates or the prices
of various equity securities held as assets.) The exposure that instruments tied
to such external factors presents is called "market risk."

ASSET AND LIABILITY MANAGEMENT

Key's Asset/Liability Management Policy Committee has developed a program to
measure and manage interest rate risk. This committee is also responsible for
approving Key's asset/liability management policies, overseeing the formulation
and implementation of strategies to improve balance sheet positioning and
earnings, and reviewing Key's interest rate sensitivity position.

MEASUREMENT OF SHORT-TERM INTEREST RATE EXPOSURE. The primary tool that
management uses to measure interest rate risk is a net interest income
simulation model. These simulations estimate the impact that various changes in
the overall level of interest rates over one- and two-year time horizons would
have on net interest income. The results help Key develop strategies for
managing exposure to interest rate risk.

Like any forecasting technique, interest rate simulation modeling is based on a
large number of assumptions. In this case, the assumptions relate primarily to
loan and deposit growth, asset and liability prepayments, interest rates, and
on- and off-balance sheet management strategies. Management believes that both
individually and in the aggregate the assumptions we make are reasonable.
Nevertheless, the simulation modeling process produces only a sophisticated
estimate, not a precise calculation of exposure.

Key's guidelines for risk management call for preventive measures if a gradual
200 basis point increase or decrease in short-term rates over the next twelve
months would affect net interest income over the same period by more than 2%.
Key has been operating well within these guidelines. As of September 30, 2001,
based on the results of our simulation model, Key would expect net interest
income to increase by approximately .21% if short-term interest rates gradually
decrease by 200 basis points. Conversely, if short-term interest rates gradually
increase by 200 basis points, net interest income would be expected to decrease
by approximately .65%.

MEASUREMENT OF LONG-TERM INTEREST RATE EXPOSURE. Key uses an economic value of
equity model to complement short-term interest rate risk analysis. The benefit
of this model is that it measures exposure to


                                       41



interest rate changes over time frames longer than two years. The economic value
of Key's equity is determined by aggregating the present value of projected
future cash flows for asset, liability and derivative positions based on the
current yield curve.

Economic value analysis has several limitations. For example, the economic
values of asset, liability and off-balance sheet positions do not represent the
true fair values of the positions, since economic values do not consider factors
like credit risk and liquidity. In addition, we must estimate cash flow for
assets and liabilities with indeterminate maturities. Moreover, our present
value calculations do not take into consideration future changes in the balance
sheet that will likely result from ongoing loan and deposit activities conducted
by Key's core businesses. Finally, the analysis requires assumptions about
events that span several years. Despite its limitations, the economic value of
equity model is a relatively sophisticated tool for evaluating the longer-term
effect of possible interest rate movements.

Key's guidelines for risk management call for preventive measures if an
immediate 200 basis point increase or decrease in interest rates would reduce
the economic value of equity by more than 15%. Key has been operating well
within these guidelines.

OTHER SOURCES OF INTEREST RATE EXPOSURE. Management uses the results of
short-term and long-term interest rate exposure models to formulate strategies
to improve balance sheet positioning, earnings, or both, within the bounds of
Key's interest rate risk, liquidity and capital guidelines. We also periodically
measure the risk to earnings and economic value arising from various other pro
forma changes in the overall level of interest rates. The many interest rate
scenarios modeled, and their potential impact on earnings and economic value,
quantify the level of Key's interest rate exposure arising from option risk,
basis risk and gap risk.

- -    A financial instrument presents "OPTION RISK" when one party can take
     advantage of changes in interest rates without penalty. For example, when
     interest rates decline, borrowers may choose to prepay fixed-rate loans by
     refinancing at a lower rate. Such a prepayment gives Key a return on its
     investment (the principal plus some interest), but unless there is a
     prepayment penalty, that return will not be as much as the loan would have
     generated had payments been received as originally scheduled. Floating rate
     loans that are capped against potential interest rate increases and
     deposits that can be withdrawn on demand also present option risk.

- -    One approach that Key follows to manage interest rate risk is to use
     floating-rate liabilities (such as borrowings) to fund floating-rate assets
     (such as loans). That way, as our interest expense increases, so will our
     interest income. We face "BASIS RISK" when our floating-rate assets and
     floating-rate liabilities reprice in response to different market factors
     or indices. Under those circumstances, even if equal amounts of assets and
     liabilities are repricing at the same time, interest expense and interest
     income may not change by the same amount.

- -    We often use an interest-bearing liability to provide funding for an
     interest-earning asset. For example, Key may sell certificates of deposit
     and use the proceeds to make loans. That strategy presents "GAP RISK" if
     the related liabilities and assets do not mature or reprice at the same
     time.

MANAGEMENT OF INTEREST RATE EXPOSURE. Key manages interest rate risk by using
portfolio swaps and caps, which modify the repricing or maturity characteristics
of some of our assets and liabilities. The decision to use these instruments
rather than securities, debt or other on-balance sheet alternatives depends on
many factors, including the mix and cost of funding sources, liquidity and
capital requirements. In addition, management considers interest rate
implications when adding to Key's securities portfolio, issuing new debt and
packaging loans for securitization.

TRADING PORTFOLIO RISK MANAGEMENT

Key's trading portfolio includes interest rate swap contracts entered into to
accommodate the needs of clients, other positions with third parties that are
intended to mitigate the interest rate risk of client


                                       42



positions, foreign exchange contracts entered into to accommodate the needs of
clients, and financial assets and liabilities (trading positions) included in
"accrued income and other assets" and "accrued expense and other liabilities,"
respectively, on the balance sheet. For more information about these contracts,
see Note 12 ("Derivatives and Hedging Activities"), that begins on page 24.

Management uses a value at risk ("VAR") model to estimate the potential adverse
effect of changes in interest and foreign exchange rates on the fair value of
Key's trading portfolio. Using statistical methods, this model estimates the
maximum potential one-day loss with 95% certainty. At September 30, 2001, Key's
aggregate daily VAR was $1.3 million compared with $1.1 million at September 30,
2000. Aggregate daily VAR averaged $1.3 million for the first nine months of
2001, compared with an average of less than $1 million during the same period
last year. VAR modeling augments other controls that Key uses to mitigate the
market risk exposure of the trading portfolio. These controls include loss and
portfolio size limits that are based on market liquidity and the level of
activity and volatility of trading products.

NONINTEREST INCOME

Noninterest income for the third quarter of 2001 totaled $454 million, up $49
million, or 12%, from the same period last year. For the first nine months of
the year, noninterest income was $1.3 billion, representing a decrease of $379
million, or 22%, from the first nine months of 2000. In both the current and
prior year, noninterest income has been affected by various nonrecurring items.
The most significant of these items, which are shown in Figure 7, is the $332
million gain from the January 2000 sale of Key's credit card business. For more
information on this transaction, see Note 3 ("Acquisitions and Divestiture"), on
page 10.

Core noninterest income, which excludes significant nonrecurring items, was $454
million (39% of total core revenue), for the third quarter compared with $460
million (40% of total core revenue) for the same period last year. One of
management's long-term objectives is to increase core noninterest income as a
percentage of total core revenue to at least 50%. The decrease in core
noninterest income from the year-ago quarter was attributable primarily to the
effects of weaker conditions in the capital markets, which were further
accentuated by the events of September 11. These adverse conditions led to
declines in revenue derived from various capital markets activities; the impact
was particularly noticeable in our equity capital investing.

Key's core noninterest income for the first nine months of 2001 includes a $40
million second quarter charge (included in miscellaneous income) for losses
incurred on the residual values of leased vehicles. Excluding this strategic
charge, core noninterest income for the year-to-date period was $1.3 billion
compared with $1.4 billion for the first nine months of 2000. The decrease in
year-to-date results is also attributable to the effects of continued economic
weakness on Key's capital markets-sensitive revenues, particularly those
generated by our equity capital investing and brokerage businesses.

Figure 7 shows the major components of Key's noninterest income. The discussion
that follows provides additional information, such as the composition of certain
components and the factors that caused them to change from the prior year. For
detailed information about trust and investment services, and investment banking
and capital markets income, see Figures 8 and 9, respectively.


                                       43





                          FIGURE 7. NONINTEREST INCOME

                                                                  THREE MONTHS ENDED
                                                                     SEPTEMBER 30,                              CHANGE
                                                           ---------------------------------     -----------------------------------
dollars in millions                                              2001               2000           AMOUNT             PERCENT
- ------------------------------------------------------------------------------------------------------------------------------------
                                                                                                             
Trust and investment services income                             $140               $148              $(8)               (5.4)%
Investment banking and capital markets income                      46                 91              (45)              (49.5)
Service charges on deposit accounts                               107                 85               22                25.9
Corporate-owned life insurance income                              28                 28               --                  --
Letter of credit and loan fees                                     27                 26                1                 3.8
Net securities gains                                                2                 --                2                 N/M
Other income:
     Electronic banking fees                                       20                 18                2                11.1
     Insurance income                                              14                 16               (2)              (12.5)
     Loan securitization servicing fees                             4                  6               (2)              (33.3)
     Net gains from loan securitizations and sales                 27                 10               17               170.0
     Miscellaneous income                                          39                 32                7                21.9
- ------------------------------------------------------------------------------------------------------------------------------------
          Total other income                                      104                 82               22                26.8
- ------------------------------------------------------------------------------------------------------------------------------------
          Total core noninterest income                           454                460               (6)               (1.3)

Gain from sale of credit card portfolio                            --                 --               --                  --
Net losses from reconfiguration of securities portfolio            --                (50)              50              (100.0)
Other nonrecurring items                                           --                 (5)               5              (100.0)
- ------------------------------------------------------------------------------------------------------------------------------------
          Total significant nonrecurring items                     --                (55)              55              (100.0)
- ------------------------------------------------------------------------------------------------------------------------------------
          Total noninterest income                               $454               $405             $ 49                12.1 %
                                                                 ====               ====             ====
- ------------------------------------------------------------------------------------------------------------------------------------






                                                                 NINE MONTHS ENDED
                                                                    SEPTEMBER 30,                              CHANGE
                                                          --------------------------------        --------------------------------
dollars in millions                                            2001                2000              AMOUNT             PERCENT
- ----------------------------------------------------------------------------------------------------------------------------------
                                                                                                               
Trust and investment services income                          $ 413               $ 458               $ (45)               (9.8)%
Investment banking and capital markets income                   183                 278                 (95)              (34.2)
Service charges on deposit accounts                             281                 256                  25                 9.8
Corporate-owned life insurance income                            82                  78                   4                 5.1
Letter of credit and loan fees                                   86                  73                  13                17.8
Net securities gains                                             36                   3                  33                 N/M
Other income:
     Electronic banking fees                                     55                  50                   5                10.0
     Insurance income                                            40                  47                  (7)              (14.9)
     Loan securitization servicing fees                          13                  19                  (6)              (31.6)
     Net gains from loan securitizations and sales               40                  33                   7                21.2
     Miscellaneous income                                        78                 116                 (38)              (32.8)
- ----------------------------------------------------------------------------------------------------------------------------------
          Total other income                                    226                 265                 (39)              (14.7)
- ----------------------------------------------------------------------------------------------------------------------------------
          Total core noninterest income                       1,307               1,411                (104)               (7.4)

Gain from sale of credit card portfolio                          --                 332                (332)             (100.0)
Net losses from reconfiguration of securities portfolio          --                 (50)                 50              (100.0)
Other nonrecurring items                                         --                  (7)                  7              (100.0)
- ----------------------------------------------------------------------------------------------------------------------------------
          Total significant nonrecurring items                   --                 275                (275)             (100.0)
- ----------------------------------------------------------------------------------------------------------------------------------
          Total noninterest income                           $1,307              $1,686               $(379)              (22.5)%
                                                             ======              ======               =====
- ----------------------------------------------------------------------------------------------------------------------------------


N/M = Not Meaningful



<Table>


                                             FIGURE 8. TRUST AND INVESTMENT SERVICES


                                                         THREE MONTHS ENDED
                                                             SEPTEMBER 30,                      CHANGE
                                                      ---------------------------    --------------------------
dollars in millions                                       2001         2000              AMOUNT        PERCENT
- ---------------------------------------------------------------------------------------------------------------
                                                                                             
Personal asset management and custody fees              $  44        $   50            $   (6)           (12.0)%
Institutional asset management and custody fees            21            22                (1)            (4.5)
Bond services                                              10             7                 3             42.9
Brokerage commission income                                26            34                (8)           (23.5)
All other fees                                             39            35                 4             11.4
- ---------------------------------------------------------------------------------------------------------------
    Total trust and investment services income          $ 140        $  148            $   (8)            (5.4)%
                                                        =====        ======            ======

dollars in billions
- ---------------------------------------------------------------------------------------------------------------
SEPTEMBER 30,
Discretionary trust assets                              $  67        $   68            $   (1)            (1.5)%
Nondiscretionary trust assets                              52            55                (3)            (5.5)
- ---------------------------------------------------------------------------------------------------------------
    Total trust assets                                  $ 119        $  123            $   (4)            (3.3)%
                                                        =====        ======            ======
- ---------------------------------------------------------------------------------------------------------------






                                                         NINE MONTHS ENDED
                                                             SEPTEMBER 30,                      CHANGE
                                                      ------------------------   ------------------------------
dollars in millions                                       2001         2000              AMOUNT        PERCENT
- ---------------------------------------------------------------------------------------------------------------
                                                                                             
Personal asset management and custody fees              $  135       $  143            $   (8)            (5.6)%
Institutional asset management and custody fees             65           70                (5)            (7.1)
Bond services                                               29           31                (2)            (6.5)
Brokerage commission income                                 73          113               (40)           (35.4)
All other fees                                             111          101                10              9.9
- ---------------------------------------------------------------------------------------------------------------
    Total trust and investment services income          $  413       $  458            $  (45)            (9.8)%
                                                        ======       ======            ======
- ---------------------------------------------------------------------------------------------------------------




                                    FIGURE 9. INVESTMENT BANKING AND CAPITAL MARKETS INCOME


                                                                     THREE MONTHS ENDED
                                                                        SEPTEMBER 30,                         CHANGE
                                                                -------------------------------   --------------------------------
dollars in millions                                               2001                2000         AMOUNT             PERCENT
- ----------------------------------------------------------------------------------------------------------------------------------
                                                                                                            
Dealer trading and derivatives income                              $23                 $34           $(11)              (32.4)%
Investment banking income                                           23                  25             (2)               (8.0)
Equity capital gains (losses)                                       (9)                 22            (31)             (140.9)
Foreign exchange income                                              9                  10             (1)              (10.0)
- ----------------------------------------------------------------------------------------------------------------------------------
     Total investment banking and capital markets income           $46                 $91           $(45)              (49.5)%
                                                                   ===                 ===           =====
- ----------------------------------------------------------------------------------------------------------------------------------





                                                                         NINE MONTHS ENDED
                                                                            SEPTEMBER 30,                   CHANGE
                                                                  ----------------------------   ---------------------------
dollars in millions                                                  2001                2000        AMOUNT         PERCENT
- ----------------------------------------------------------------------------------------------------------------------------
                                                                                                          
Dealer trading and derivatives income                                $114                $118        $(4)             (3.4)%
Investment banking income                                              71                  78         (7)             (9.0)
Equity capital gains (losses)                                         (33)                 55        (88)           (160.0)
Foreign exchange income                                                31                  27          4              14.8
- ----------------------------------------------------------------------------------------------------------------------------
     Total investment banking and capital markets income             $183                $278        $(95)           (34.2)%
                                                                     ====                ====        ====
- ----------------------------------------------------------------------------------------------------------------------------




TRUST AND INVESTMENT SERVICES. Trust and investment services provide Key's
largest source of noninterest income. As shown in Figure 8, the decrease in
revenue derived from these services was largely due to a decline in brokerage
commission income, reflecting the impact of a weakening economy. The softer
economic environment also resulted in a decrease in fee income that is based on
the value of assets managed by Key for its clients. At September 30, 2001, Key's
bank, trust and registered investment advisory subsidiaries had assets under
discretionary management (excluding corporate trust assets) of $67 billion,
compared with $68 billion at September 30, 2000.

INVESTMENT BANKING AND CAPITAL MARKETS INCOME. The decrease in this revenue
component also reflects the effects of a weakening economy. As shown in Figure
9, results for the current year include net equity capital losses, compared with
net equity capital gains last year. The net equity capital losses in the current
year are attributable to unrealized mark-to-market adjustments, which totaled
$13 million in the third quarter and $57 million for the year-to-date period.
The $88 million decrease in total equity investing results from the first nine
months of 2000 was substantially offset by a $33 million increase in net
realized gains from the sales of certain securities held in Key's available for
sale portfolio discussed on page 45.


                                       44




SERVICE CHARGES ON DEPOSIT ACCOUNTS. Service charges on deposit accounts reached
a record quarterly high and accounted for the largest increase in fee income
relative to the prior year. This improvement was attributable primarily to
strategies implemented in connection with Key's competitiveness initiative.

SECURITIES TRANSACTIONS. During the first nine months of 2001, Key realized $36
million of net securities gains from the sales of securities held in the
available for sale portfolio, compared with core net gains of $3 million a year
ago. Since the sales involved primarily equity securities issued by financial
service companies, the sales will not have a significant adverse affect on Key's
future net interest income.

NONINTEREST EXPENSE

Noninterest expense for the third quarter of 2001 totaled $683 million, down
$104 million, or 13%, from the third quarter of 2000. For the first nine months
of the year, noninterest expense was $2.2 billion, representing an increase of
$27 million, or 1%, from the first nine months of last year. Items that hinder a
direct comparison of results between reporting periods are shown in Figure 10.
In the current year, these items include a $150 million write-down of goodwill
associated with Key's decision to downsize its automobile finance business and
additional litigation reserves of $20 million; both were recorded in the second
quarter. In the prior year, these items include restructuring and other special
charges recorded during the first and third quarters in connection with
strategic actions that Key has been taking to improve operating efficiency and
profitability. More information about these charges can be found under the
heading "Restructuring and other special charges," on page 47.

Core noninterest expense, which excludes significant nonrecurring items,
increased by $11 million, or 2%, from the year-ago quarter, due primarily to
increases in professional fees and net occupancy expense of $8 million and $5
million, respectively. For the year-to-date period, core noninterest expense
improved by $19 million, or 1%, reflecting a $42 million decrease in personnel
expense and a $16 million decrease in equipment expense. These reductions were
partially offset by smaller increases in a number of other expense components.
Although third quarter expenses were up slightly from the prior year, we
continue to benefit from the disciplined expense management resulting from our
competitiveness initiative; core noninterest expense decreased for the third
consecutive quarter.

Figure 10 shows the major components of Key's noninterest expense. The
discussion that follows explains the composition of certain components and the
factors that caused them to change from the prior year.



                                       45





                                                  FIGURE 10. NONINTEREST EXPENSE

                                                       THREE MONTHS ENDED
                                                          SEPTEMBER 30,                     CHANGE
                                                    -----------------------       ----------------------------
dollars in millions                                     2001          2000           AMOUNT          PERCENT
- --------------------------------------------------------------------------------------------------------------
                                                                                            
Personnel                                           $    334       $    342        $     (8)            (2.3)%
Net occupancy                                             60             55               5              9.1
Computer processing                                       62             59               3              5.1
Equipment                                                 37             41              (4)            (9.8)
Marketing                                                 31             29               2              6.9
Amortization of intangibles                               22             26              (4)           (15.4)
Professional fees                                         26             18               8             44.4
Other expense:
    Postage and delivery                                  16             15               1              6.7
    Telecommunications                                    10             12              (2)           (16.7)
    Equity- and gross receipts-based taxes                 7              8              (1)           (12.5)
    OREO expense, net                                      2              2            --               --
    Miscellaneous expense                                 76             65              11             16.9
- --------------------------------------------------------------------------------------------------------------
       Total other expense                               111            102               9              8.8
- --------------------------------------------------------------------------------------------------------------
       Total core noninterest expense                    683            672              11              1.6


Goodwill write-down (automobile finance business)       --             --              --               --
Additional litigation reserves                          --             --              --               --
Restructuring and other special charges                 --              114            (114)          (100.0)
Other nonrecurring items                                --                1              (1)          (100.0)
- --------------------------------------------------------------------------------------------------------------
       Total significant nonrecurring items             --              115            (115)          (100.0)
- --------------------------------------------------------------------------------------------------------------
       Total noninterest expense                    $    683       $    787        $   (104)           (13.2)%
                                                    ========       ========        ========

Full-time equivalent employees at period end          21,297         22,457          (1,160)            (5.2)%
- --------------------------------------------------------------------------------------------------------------



                                                         NINE MONTHS ENDED
                                                            SEPTEMBER 30,                       CHANGE
                                                      -----------------------          -------------------------
dollars in millions                                      2001           2000           AMOUNT          PERCENT
- ----------------------------------------------------------------------------------------------------------------
                                                                                               
Personnel                                            $  1,043        $  1,085         $    (42)            (3.9)%
Net occupancy                                             173             168                5              3.0
Computer processing                                       187             178                9              5.1
Equipment                                                 115             131              (16)           (12.2)
Marketing                                                  87              82                5              6.1
Amortization of intangibles                                72              76               (4)            (5.3)
Professional fees                                          63              58                5              8.6
Other expense:
    Postage and delivery                                   49              49             --               --
    Telecommunications                                     33              39               (6)           (15.4)
    Equity- and gross receipts- based taxes                22              24               (2)            (8.3)
    OREO expense, net                                       6               5                1             20.0
    Miscellaneous expense                                 217             191               26             13.6
- ----------------------------------------------------------------------------------------------------------------
       Total other expense                                327             308               19              6.2
- ----------------------------------------------------------------------------------------------------------------
       Total core noninterest expense                   2,067           2,086              (19)             (.9)


Goodwill write-down (automobile finance business)         150            --                150              N/M
Additional litigation reserves                             20            --                 20              N/M
Restructuring and other special charges                     2             128             (126)           (98.4)
Other nonrecurring items                                 --                (2)               2           (100.0)
- ----------------------------------------------------------------------------------------------------------------
       Total significant nonrecurring items               172             126               46             36.5
- ----------------------------------------------------------------------------------------------------------------
       Total noninterest expense                     $  2,239        $  2,212         $     27              1.2 %
                                                     ========        ========         ========

Full-time equivalent employees at period end           21,297          22,457           (1,160)            (5.2)%
- ----------------------------------------------------------------------------------------------------------------



N/M= Not Meaningful

PERSONNEL. Personnel expense, the largest category of Key's noninterest expense,
posted decreases from the prior year for both the quarterly and year-to-date
periods. The improvements are largely attributable to the effectiveness of our
competitiveness initiative. Through this initiative we have improved efficiency,
reduced the level of personnel required to conduct our business, and instilled a
greater sense of awareness among all employees of the need to manage costs.
Lower levels of incentive compensation also contributed to the year-to-date
reduction in personnel expense. Revenues on which various incentive programs
(including those related to investment banking and capital markets activities)
are based were down from the prior year, due largely to the weaker economic
conditions. Figure 11 shows the major components of Key's core personnel
expense.

                       FIGURE 11. CORE PERSONNEL EXPENSE



                                                         THREE MONTHS ENDED
                                                              SEPTEMBER 30,                     CHANGE
                                                     -------------------------       ---------------------------
dollars in millions                                     2001            2000           AMOUNT           PERCENT
- ----------------------------------------------------------------------------------------------------------------
                                                                                              
Salaries                                             $    212        $    220         $     (8)           (3.6)%
Employee benefits                                          42              44               (2)           (4.5)
Incentive compensation                                     80              78                2             2.6
- ----------------------------------------------------------------------------------------------------------------

     Total core personnel expense                    $    334        $    342         $     (8)           (2.3)%
                                                     ========        ========         ========

- ----------------------------------------------------------------------------------------------------------------

                                                        NINE MONTHS ENDED
                                                           SEPTEMBER 30,                         CHANGE
                                                     ------------------------        ---------------------------
dollars in millions                                     2001          2000             AMOUNT          PERCENT
- ----------------------------------------------------------------------------------------------------------------
                                                                                              
Salaries                                             $    637        $    661         $    (24)           (3.6)%
Employee benefits                                         144             151               (7)           (4.6)
Incentive compensation                                    262             273              (11)           (4.0)
- ----------------------------------------------------------------------------------------------------------------
     Total core personnel expense                    $  1,043        $  1,085         $    (42)           (3.9)%
                                                     ========        ========         ========
- ----------------------------------------------------------------------------------------------------------------





At September 30, 2001, the number of full-time equivalent employees was 21,297,
compared with 22,142 at the end of 2000 and 22,457 a year ago. The decrease in
the number of employees is primarily a result of Key's competitiveness
initiative.

EQUIPMENT. The decrease in equipment expense from the first nine months of 2000
was driven by reductions in depreciation, maintenance expense and rental expense
stemming from cost management efforts and our competitiveness initiative.

                                       46




RESTRUCTURING AND OTHER SPECIAL CHARGES. During the first nine months of last
year, Key recorded net nonrecurring charges of $130 million (including net
restructuring charges of $111 million) in connection with strategic actions
related to the competitiveness initiative. For more information related to the
actions being taken, anticipated cost savings and expected reductions to Key's
workforce, see the section entitled "Status of three-year competitiveness
initiative," on page 32. Additional information related to the restructuring
charges can be found in Note 10 ("Restructuring Charges"), on page 21. Cash
generated by Key's operations will fund the restructuring charge liability; none
of the charges will have a material impact on Key's liquidity.

INCOME TAXES

The provision for income taxes for the third quarter of 2001, was $130 million,
up from $50 million for the comparable period in 2000. The effective tax rate
(which is the provision for income taxes as a percentage of income before income
taxes) for the third quarter of 2001 was 34.3%, compared with 29.2% for the
third quarter of 2000. The effective tax rate for the year-ago quarter was
distorted by the impact of significant nonrecurring charges. These charges are
summarized in Figure 1 on page 30. Excluding these charges and the related tax
benefits, the effective tax rate for the third quarter of 2000 was 33.4%. The
slight increase in the effective tax rate from the adjusted tax rate a year-ago
is attributable primarily to lower levels of tax-exempt interest income,
nontaxable income from corporate-owned life insurance and tax credits.

For the first nine months of 2001, the provision for income taxes was $235
million compared with $384 million for the first nine months of last year. The
effective tax rates for these periods were 41.5% and 34.3%, respectively. The
effective tax rate for 2001 continues to be impacted by the $150 million
nondeductible write-down of goodwill recorded in the second quarter in
connection with Key's decision to downsize its automobile finance business.
Excluding this charge, the effective tax rate for the first nine months of 2001
was approximately 32.8%. Proportionately higher levels of tax-exempt interest
income, nontaxable income from corporate-owned life insurance and tax credits
contributed to the decrease from the effective tax rate reported for the third
quarter of last year.

The effective income tax rate remains below Key's combined statutory Federal and
state rate of 37%, primarily because we continue to invest in tax-advantaged
assets (such as tax-exempt securities and corporate-owned life insurance) and to
recognize credits associated with investments in low-income housing projects.


                                       47



FINANCIAL CONDITION

LOANS

At September 30, 2001, total loans outstanding were $64.5 billion, compared with
$66.9 billion at the end of 2000 and $66.3 billion a year ago. The composition
of the loan portfolio at each of these respective dates is summarized in Note 6
("Loans") on page 17. Among the factors that contributed to the 3% decrease in
our loans over the past twelve months are:

- -    weaker loan demand stemming from the sluggish economy;

- -    our recently-announced decision to exit the automobile leasing business,
     de-emphasize indirect prime automobile lending and discontinue certain
     nonrelationship, credit-only commercial lending; and

- -    selective loan sales completed to improve the profitability of Key's
     overall portfolio, or to accommodate our funding needs.

Because of Key's success in generating new loan volume, loan growth has outpaced
deposit growth over the past several years. To mitigate this imbalance, we have
used alternative funding sources like loan sales and securitizations so we can
continue to capitalize on our lending opportunities. Management expects Newport
Mortgage Company, L.P. and National Realty Funding L.C., which were acquired
last year, to improve Key's ability to generate and securitize new loans,
especially in the area of commercial real estate. In addition, early in 2000, we
sold loans to a loan conduit. This arrangement allowed us to continue to meet
our corporate customers' funding needs and to generate servicing revenue without
having to retain certain low net interest spread assets on the balance sheet.

Loans outstanding (excluding loans held for sale) would have grown by $1.9
billion, or 3%, over the past twelve months, if we had not sold $3.4 billion of
loans during that time period. Excluding the impact of loan sales, commercial
loans rose by $1.8 billion, or 5%, since September 30, 2000. Commercial real
estate lending drove a portion of this loan growth. Our commercial real estate
line of business focuses on larger developers in the real estate industry and is
designed to be diversified by both product type and geography. Figure 12 shows
the nonowner-occupied portion of Key's commercial real estate portfolio detailed
by industry concentration and geographic region.

          FIGURE 12. COMMERCIAL REAL ESTATE LOANS (NONOWNER-OCCUPIED)




SEPTEMBER 30, 2001                                    GEOGRAPHIC REGION
                                      ----------------------------------------------
                                                                                          TOTAL              PERCENT OF TOTAL
dollars in millions                      EAST       MIDWEST      CENTRAL       WEST       AMOUNT            NONOWNER-OCCUPIED
- ------------------------------------------------------------------------------------------------------------------------------

                                                                                                  
Multi-family properties                $  611       $  438       $  693       $  511       $2,253                   27.1 %
Retail properties                         470          621          248          327        1,666                   20.0
Office buildings                          153          224          108          400          885                   10.6
Residential properties                     62           94          148          453          757                    9.1
Health facilities                          10          449            8           12          479                    5.7
Warehouses                                147           82           38           93          360                    4.3
Manufacturing facilities                   55           31            2           16          104                    1.2
Hotels/Motels                              22            6            7           13           48                     .6
Other                                     466          610          284          420        1,780                   21.4
- -----------------------------------------------------------------------------------------------------------------------------

     Total nonowner-occupied           $1,996       $2,555       $1,536       $2,245       $8,332                  100.0%
                                       ======       ======       ======       ======       ======                  ======
- -----------------------------------------------------------------------------------------------------------------------------


                                       48




Consumer loans rose (excluding loan sales) by $94 million, or less than 1%. Our
home equity portfolio grew by $1.8 billion, largely as a result of our decision
not to securitize and sell these loans starting in 2000. By retaining these
assets, we intend to replace over time the revenue generated by our former
credit card business, which was sold in January 2000. The growth of the home
equity portfolio was substantially offset, however, by declines of $728 million
in installment loans, $626 million in automobile lease financing receivables and
$398 million in residential real estate mortgage loans. The declines in
installment loans and lease financing receivables reflect our decision to exit
the automobile leasing business and to de-emphasize indirect prime automobile
lending.

SALES, SECURITIZATIONS AND DIVESTITURES. During the past twelve months, Key sold
$1.6 billion of commercial real estate loans, $1.4 billion of residential
mortgage loans, $1.2 billion of education loans ($491 million through
securitizations) and $408 million of other types of loans.

Among the factors that Key considers in determining which loans to securitize
are:

- -    whether the characteristics of a specific loan portfolio make it conducive
     to securitization;

- -    the relative cost of funds;

- -    the level of credit risk; and

- -    capital requirements.

Figure 13 summarizes Key's loan sales (including securitizations) for the first
nine months of 2001 and all of 2000.

                      FIGURE 13. LOANS SOLD AND DIVESTED




                                        COMMERCIAL     RESIDENTIAL        HOME          CREDIT CARD
in millions               COMMERCIAL    REAL ESTATE    REAL ESTATE        EQUITY         RECEIVABLES       EDUCATION        TOTAL
- ----------------------------------------------------------------------------------------------------------------------------------
        2001
- -------------------
                                                                                                       
Third quarter                  --        $   93          $1,427           $  269               --           $  597          $2,386

Second quarter             $   44           577              20               59               --              144             844

First quarter                  --           327               1               14               --              449             791

- ----------------------------------------------------------------------------------------------------------------------------------

Total                      $   44        $  997          $1,448           $  342               --           $1,190          $4,021
                           ======        ======          ======           ======           ======           ======          ======

      2000
- --------------

Fourth quarter                 --        $  560              --           $   22               --           $   13          $  595

Third quarter              $   27            70              --               72               --              618             787

Second quarter                451           499              --               23               --              518           1,491

First quarter                 354             6              --               24           $1,339               29           1,752


- ----------------------------------------------------------------------------------------------------------------------------------

Total                      $  832        $1,135              --           $  141           $1,339           $1,178          $4,625
                           ======        ======          ======           ======           ======           ======          ======

- ----------------------------------------------------------------------------------------------------------------------------------


Figure 14 shows loans that are either administered or serviced by Key, but are
not recorded on the balance sheet. This includes loans that have been both
securitized and sold, or simply sold outright. Key derives income from two
sources when we sell or securitize loans but retain the right to administer or
service them. We earn noninterest income (recorded as "other income") from
servicing or administering the loans, and we earn interest income from the
securitized assets retained.



                                       49












                                            FIGURE 14. LOANS ADMINISTERED OR SERVICED



                                        SEPTEMBER 30,      JUNE 30,            MARCH 31,        DECEMBER 31,        SEPTEMBER 30,
in millions                                2001             2001                 2001                2000                 2000
- --------------------------------------------------------------------------------------------------------------------------------
                                                                                                          
Education loans                          $4,604            $4,305               $4,428              $4,113               $3,946
Automobile loans                            199               254                  340                 422                  505
Home equity loans                           890               965                1,085               1,176                1,266
Commercial real estate loans              7,873             7,549                6,549               5,322                4,071
Commercial loans                            901               951                1,023                 973                  916
- --------------------------------------------------------------------------------------------------------------------------------
     Total                              $14,467           $14,024              $13,425             $12,006              $10,704
                                        =======           =======              =======             =======              =======

- --------------------------------------------------------------------------------------------------------------------------------


SECURITIES

At September 30, 2001, the securities portfolio totaled $7.7 billion and
included $6.5 billion of securities available for sale and $1.2 billion of
investment securities. In comparison, the total portfolio at December 31, 2000,
was $8.5 billion, including $7.3 billion of securities available for sale and
$1.2 billion of investment securities.

Figure 15 shows the composition, yields and remaining maturities of Key's
securities available for sale. Figure 16 provides the same information about
Key's investment securities. For more information about retained interests in
securitizations and gross unrealized gains and losses by type of security, see
Note 5 ("Securities"), which begins on page 15.





                                             FIGURE 15. SECURITIES AVAILABLE FOR SALE

                                                                                                                      OTHER
                                             U.S. TREASURY,            STATES AND          COLLATERALIZED           MORTGAGE-
                                               AGENCIES AND             POLITICAL              MORTGAGE              BACKED
dollars in millions                            CORPORATIONS          SUBDIVISIONS           OBLIGATIONS(a)        SECURITIES(a)
- -----------------------------------------------------------------------------------------------------------------------------------
                                                                                                           
SEPTEMBER 30, 2001
     Remaining maturity:
     One year or less                                  $251                    $1                 $ 123                $  1
     After one through five years                         3                    12                 4,108               1,022
     After five through ten years                         5                    10                   209                  91
     After ten years                                      9                    --                   174                  17
- ------------------------------------------------------------------------------------------------------------------------------------

Fair value                                             $268                   $23                $4,614              $1,131
Amortized cost                                          268                    23                 4,562               1,092
Weighted average yield (b)                             3.01 %                4.69 %                6.93 %              7.40 %
Weighted average maturity                         1.0 years             4.9 years             3.2 years           3.3 years
- ------------------------------------------------------------------------------------------------------------------------------------
DECEMBER 31, 2000
Fair value                                             $984                   $33                $4,298              $1,355
Amortized cost                                          984                    33                 4,296               1,355
- ------------------------------------------------------------------------------------------------------------------------------------
SEPTEMBER 30, 2000
Fair value                                           $2,105                   $48                $2,474              $1,408
Amortized cost                                        2,105                    48                 2,561               1,425

- ------------------------------------------------------------------------------------------------------------------------------------


                                                    RETAINED                                              WEIGHTED
                                                 INTERESTS IN            OTHER                             AVERAGE
dollars in millions                            SECURITIZATIONS (a)     SECURITIES        TOTAL             YIELD (b)
- -----------------------------------------------------------------------------------------------------------------------------------
                                                                                                
SEPTEMBER 30, 2001
     Remaining maturity:
     One year or less                                   $26                $14            $ 416              4.59 %
     After one through five years                       235                 11            5,391              7.13
     After five through ten years                        --                  9              324              8.14
     After ten years                                     --                140 (c)          340              8.65
- -----------------------------------------------------------------------------------------------------------------------------------

Fair value                                             $261               $174           $6,471                --
Amortized cost                                          246                198            6,389              7.07 %
Weighted average yield (b)                            12.97 %             6.44 %           7.07 %              --
Weighted average maturity                         3.6 years         10.9 years        3.4 years                --
- -----------------------------------------------------------------------------------------------------------------------------------
DECEMBER 31, 2000
Fair value                                             $316               $343           $7,329                --
Amortized cost                                          334                307            7,309              7.16 %
- -----------------------------------------------------------------------------------------------------------------------------------
SEPTEMBER 30, 2000
Fair value                                             $326               $303           $6,664                --
Amortized cost                                          341                278            6,758              7.25 %

- -----------------------------------------------------------------------------------------------------------------------------------



(a)  Maturity is based upon expected average lives rather than contractual
     terms.

(b)  Weighted average yields are calculated based on amortized cost and exclude
     equity securities that have no stated yield. Stated yields have been
     adjusted to a taxable-equivalent basis using the statutory Federal income
     tax rate of 35%.

(c)  Includes equity securities with no stated maturity.




                                       50




                       FIGURE 16. INVESTMENT SECURITIES





                                           STATES AND                                            WEIGHTED
                                            POLITICAL             OTHER                           AVERAGE
dollars in millions                      SUBDIVISIONS        SECURITIES            TOTAL           YIELD (a)
- -------------------------------------------------------------------------------------------------------------
                                                                                         
SEPTEMBER 30, 2001
     Remaining maturity:
     One year or less                             $93               $ 6             $ 99             7.71 %
     After one through five years                 112                --              112             9.73
     After five through ten years                  47                39               86             7.87
     After ten years                                2               875(b)           877             4.95
- -------------------------------------------------------------------------------------------------------------

Amortized cost                                   $254              $920           $1,174             7.67 %
Fair value                                        266               920            1,186              --
Weighted average yield (a)                       8.96 %            5.24 %           7.67 %            --
Weighted average maturity                   2.6 years         9.9 years        8.3 years              --
- -------------------------------------------------------------------------------------------------------------

DECEMBER 31, 2000
Amortized cost                                   $323              $875           $1,198             8.16 %
Fair value                                        333               875            1,208              --
- -------------------------------------------------------------------------------------------------------------

SEPTEMBER 30, 2000
Amortized cost                                   $364              $889           $1,253             8.22 %
Fair value                                        373               889            1,262              --

- -------------------------------------------------------------------------------------------------------------






(a)  Weighted average yields are calculated based on amortized cost and exclude
     equity securities that have no stated yield. Stated yields have been
     adjusted to a taxable-equivalent basis using the statutory Federal income
     tax rate of 35%.

(b)  Includes equity securities with no stated maturity.

ASSET QUALITY

Key manages asset quality by following procedures that address the issue from
many perspectives. Specifically, Key has professionals that:

- -    evaluate and monitor the level of risk in credit-related assets;

- -    formulate underwriting standards and guidelines for line management;

- -    develop commercial and consumer credit policies and systems;

- -    establish credit-related concentration limits;

- -    review loans, leases and other corporate assets to evaluate credit quality;
     and

- -    review the adequacy of the allowance for loan losses.

ALLOWANCE FOR LOAN LOSSES. The allowance for loan losses at September 30, was
$1.2 billion, or 1.82% of loans. This compares with $1.0 billion, or 1.51%, at
September 30, 2000. The allowance includes $135 million (for 2001) and $83
million (for 2000) that is specifically allocated for impaired loans. For more
information about impaired loans, see Note 7 ("Impaired Loans and Other
Nonperforming Assets") on page 18. At September 30, 2001, the allowance for loan
losses was 132.66% of nonperforming loans, compared with 169.09% at September
30, 2000.

Management estimates the appropriate level of the allowance for loan losses on a
quarterly (and at times more frequent) basis using an iterative methodology. The
methodology is described in Note 1 ("Summary of Significant Accounting
Policies") under the heading "Allowance for Loan Losses," on page 66 of Key's



                                       51


2000 Annual Report to Shareholders. Since the allowance is established through
the provision for loan losses, this methodology also has a direct impact on the
level of the provision that Key records.

In the second quarter of 2001, Key recorded an additional provision for loan
losses in connection with management's decision to eliminate nonrelationship
lending in the leveraged financing and nationally syndicated lending businesses.
The added provision will be used to exit and resolve approximately $2.7 billion
in related commitments that were moved to a separate loan run-off portfolio. The
vast majority of these commitments are performing in accordance with their
contractual repayment terms. Approximately $2.0 billion of these commitments
were remaining as of September 30, of which $1.176 billion were funded. As
write-downs on the run-off portfolio occur over time, the related allowance will
not be replenished.

Figure 17 summarizes certain asset quality indicators, segregated between Key's
continuing and run-off loan portfolios. In the prior year, Key's year-to-date
provision for loan losses includes an additional noncore provision of $121
million recorded in the first quarter as a result of an enhancement in Key's
methodology for assessing credit risk.

   FIGURE 17. ASSET QUALITY INDICATORS--CONTINUING AND RUNOFF LOAN PORTFOLIOS


                                                Continuing Loan Portfolio     Run-off Loan Portfolio          Total Loan Portfolio
                                                -------------------------    -----------------------        -----------------------
dollars in millions                                 3Q01         2Q01            3Q01           2Q01          3Q01            2Q01
- -----------------------------------------------------------------------------------------------------------------------------------
                                                                                                         
Loans outstanding                                $63,330       $65,270          $1,176        $1,423        $64,506        $66,693
Nonperforming loans at period end                    652           555             233           242            885            797
Net loan charge-offs                                 116           100              57            71            173            171
Net loan charge-offs to average loans                .71 %         .61 %           N/M           N/M           1.04 %         1.02 %
Allowance for loan losses                        $ 1,002       $ 1,002          $  172        $  229        $ 1,174        $ 1,231
Allowance for loan losses to period-end loans       1.58 %        1.54 %         14.63 %       16.09 %         1.82 %         1.85 %

- ------------------------------------------------------------------------------------------------------------------------------------




N/M= Not Meaningful

NET LOAN CHARGE-OFFS. Net loan charge-offs for the third quarter of 2001 were
$173 million, or 1.04% of average loans, compared with $104 million, or .63%,
for the same period last year. For the first nine months of 2001, net loan
charge-offs totaled $453 million, or .91% of average loans, compared with $306
million, or .63%, for the first nine months of 2000.

The composition of Key's loan charge-offs and recoveries by type of loan
portfolio is shown in Figure 18. The increase in net charge-offs relative to the
prior year was primarily due to aggressive efforts made to resolve credits
within the commercial loan run-off portfolio. As shown in Figure 17, this
portfolio accounted for $57 million of total net charge-offs recorded in the
third quarter of 2001. In addition, net charge-offs within the home equity
portfolio rose by $13 million, reflecting the growth of this portfolio, the
accelerated disposition of certain nonperforming loans and the impact of
continued weakness in the economy.



                                       52



                  FIGURE 18. SUMMARY OF LOAN LOSS EXPERIENCE



                                                        THREE MONTHS ENDED SEPTEMBER 30,         NINE MONTHS ENDED SEPTEMBER 30,
                                                       --------------------------------         ---------------------------------
dollars in millions                                         2001                 2000                2001                  2000
- ---------------------------------------------------------------------------------------------------------------------------------
                                                                                                             
Average loans outstanding during the period              $66,198              $65,777              $66,725               $64,876
- ---------------------------------------------------------------------------------------------------------------------------------
Allowance for loan losses at beginning of period          $1,231                 $979               $1,001                  $930
Loans charged off:
     Commercial, financial and agricultural                   66                   60                  210                   131
     Real estate-commercial mortgage                          25                    2                   35                     6
     Commercial lease financing                               20                    2                   33                     9
- ---------------------------------------------------------------------------------------------------------------------------------
          Total commercial loans                             111                   64                  278                   146
     Real estate-residential mortgage                          5                    1                   12                     5
     Home equity                                              16                    3                   48                    14
     Credit card                                              --                   --                   --                    16
     Consumer-direct                                          12                   14                   36                    43
     Consumer-indirect lease financing                         7                    2                   20                    13
     Consumer-indirect other                                  46                   45                  140                   150
- ---------------------------------------------------------------------------------------------------------------------------------
          Total consumer loans                                86                   65                  256                   241
- ---------------------------------------------------------------------------------------------------------------------------------
                                                             197                  129                  534                   387
Recoveries:
     Commercial, financial and agricultural                    5                    4                   19                    18
     Real estate-commercial mortgage                           1                   --                    3                     3
     Commercial lease financing                               --                   --                    4                     2
- ---------------------------------------------------------------------------------------------------------------------------------
          Total commercial loans                               6                    4                   26                    23
     Real estate-residential mortgage                          1                    1                    4                     3
     Home equity                                              --                   --                    1                     1
     Credit card                                              --                    1                   --                     4
     Consumer-direct                                           2                    2                    6                     5
     Consumer-indirect lease financing                         3                   --                    7                     2
     Consumer-indirect other                                  12                   17                   37                    43
- ---------------------------------------------------------------------------------------------------------------------------------
          Total consumer loans                                18                   21                   55                    58
- ---------------------------------------------------------------------------------------------------------------------------------
                                                              24                   25                   81                    81
- ---------------------------------------------------------------------------------------------------------------------------------
Net loans charged off                                       (173)                (104)                (453)                 (306)
Provision for loan losses                                    116                  131                  627                   382
Allowance related to loans sold, net                          --                   (5)                  (1)                   (5)
- ---------------------------------------------------------------------------------------------------------------------------------
Allowance for loan losses at end of period                $1,174               $1,001               $1,174                $1,001
                                                          ======               ======               ======                ======

- ---------------------------------------------------------------------------------------------------------------------------------
Net loan charge-offs to average loans                       1.04 %                .63 %                .91 %                 .63 %
Allowance for loan losses to period-end loans               1.82                 1.51                 1.82                  1.51
Allowance for loan losses to nonperforming loans          132.66               169.09               132.66                169.09

- ---------------------------------------------------------------------------------------------------------------------------------




NONPERFORMING ASSETS. Figure 19 shows the composition of Key's nonperforming
assets. These assets totaled $913 million at September 30, 2001, and represented
1.41% of loans, other real estate owned (known as "OREO") and other
nonperforming assets, compared with $672 million, or 1.00%, at December 31,
2000, and $617 million, or .93%, at September 30, 2000.


The increase in the level of nonperforming assets in general is attributable to
a number of factors, including continued economic weakness. The economic
slowdown can be expected to continue to impact Key's loan portfolio generally,
although the erosion in credit quality that we have experienced is concentrated
in several distinct commercial portfolios of limited size. Management
continually assesses the adequacy of the allowance for loan losses in light of
economic conditions, credit trends in Key's portfolio and other factors. At
September 30, 2001, our 20 largest nonperforming loans totaled $288 million,
representing 40% of Key's nonperforming commercial loans and 32% of total loans
on nonperforming status. Of this amount, $100 million is concentrated in the
healthcare portfolio and $81 million in the structured finance portfolio. These
portfolios account for only 5% of Key's total loans. Additionally, our exposure
to the three industry segments most affected by the events of September 11
(commercial airlines, property and casualty insurance carriers, and
hotel/motel) is not significant.




                                       53



As shown in Figure 17, the commercial loan run-off portfolio accounted for $233
million, or 26%, of Key's total nonperforming loans at September 30, 2001.



                                  FIGURE 19.  SUMMARY OF NONPERFORMING ASSETS AND PAST DUE LOANS


                                                               SEPTEMBER 30,          DECEMBER 31,        SEPTEMBER 30,
dollars in millions                                                     2001                  2000                 2000
- ------------------------------------------------------------------------------------------------------------------------
                                                                                                          
Commercial, financial and agricultural                                $  399                $  301              $   251
Real estate-- commercial mortgage                                        169                    90                   92
Real estate-- construction                                                70                    28                   28
Commercial lease financing                                                83                    48                   45
- ------------------------------------------------------------------------------------------------------------------------
     Total commercial loans                                              721                   467                  416
Real estate-- residential mortgage                                        40                    52                   50
Home equity                                                               77                    80                   71
Consumer-- direct                                                          9                     8                    8
Consumer-- indirect lease financing                                       13                     7                    6
Consumer-- indirect other                                                 25                    36                   41
- ------------------------------------------------------------------------------------------------------------------------
     Total consumer loans                                                164                   183                  176
- ------------------------------------------------------------------------------------------------------------------------
     Total nonperforming loans                                           885                   650                  592

OREO                                                                      26                    23                   26
Allowance for OREO losses                                                 (1)                   (1)                  (1)
- ------------------------------------------------------------------------------------------------------------------------
     OREO, net of allowance                                               25                    22                   25

Other nonperforming assets                                                 3                    --                   --
- ------------------------------------------------------------------------------------------------------------------------
     Total nonperforming assets                                       $  913                $  672              $   617
                                                                      ======                ======              =======

- ------------------------------------------------------------------------------------------------------------------------
Accruing loans past due 90 days or more                               $  332                $  236              $   252
Accruing loans past due 30 through 89 days                             1,084                   963                1,030
- ------------------------------------------------------------------------------------------------------------------------
Nonperforming loans to period-end loans                                 1.37 %                 .97 %                .89 %
Nonperforming assets to period-end loans
     plus OREO and other nonperforming assets                           1.41                  1.00                  .93

- ------------------------------------------------------------------------------------------------------------------------


DEPOSITS AND OTHER SOURCES OF FUNDS

"Core deposits" -- domestic deposits other than certificates of deposit of
$100,000 or more -- are Key's primary source of funding. During the third
quarter of 2001, core deposits averaged $37.0 billion, and represented 49% of
the funds Key used to support earning assets, compared with $37.7 billion and
50%, respectively, during the same period last year. As shown in Figure 5 (which
spans pages 38 and 39), the composition of Key's deposits has changed over the
past twelve months.

The most pronounced of the changes in Key's deposit mix has occurred over the
past two quarters. Key's money market deposit accounts have grown, while the
levels of savings deposits and consumer time deposits have declined. This shift
is due in part to actions taken by management to aggressively reduce rates paid
for deposits late in the first quarter and throughout the following two
quarters. Due to competitive factors, the timing of our initial reductions in
2001 did not coincide with the rate reductions instituted by the Federal Reserve
earlier in the first quarter. Lower interest rates, coupled with the prolonged
weakness in the securities markets, have caused client preferences to turn to
investments that provide higher levels of liquidity and stability.




                                       54





Purchased funds, comprising large certificates of deposit, deposits in the
foreign branch and short-term borrowings, averaged $20.5 billion during the
third quarter of 2001, compared with $20.3 billion a year ago. As shown in
Figure 5, over the past two quarters Key has relied more heavily on long-term
debt to fund earning assets. In addition, Key continues to consider loan
securitizations as a funding alternative when market conditions are favorable.
During the first nine months of 2001, Key securitized and sold $491 million of
its education loans, all of which occurred in the third quarter.

LIQUIDITY

"Liquidity" measures whether an entity has sufficient cash flow to meet its
financial obligations when due. Key has sufficient liquidity when it can meet
the needs of depositors, borrowers and creditors at a reasonable cost, on a
timely basis, and without adverse consequences. KeyCorp, the parent company, has
sufficient liquidity when it can pay dividends to shareholders, service its
debt, and support customary corporate operations and activities, including
acquisitions.

LIQUIDITY FOR KEY. Management actively analyzes and manages Key's liquidity. In
particular, Key's Funding and Investment Management Group monitors the overall
mix of funding sources with the objective of maintaining an appropriate mix in
light of the structure of the asset portfolios. We use several tools to maintain
sufficient liquidity.

- -    We maintain portfolios of short-term money market investments and
     securities available for sale, substantially all of which could be
     converted to cash quickly at a small expense.

- -    Key's portfolio of investment securities generates prepayments (often at a
     premium) and payments at maturity.

- -    We try to structure the maturities of our loans so we receive a relatively
     consistent stream of payments from borrowers. We also selectively
     securitize and package loans for sale.

- -    Our 911 full-service KeyCenters in 13 states generate a sizable volume of
     core deposits. Key's Funding and Investment Management Group monitors
     deposit flows and considers alternate pricing structures to attract
     deposits when necessary. (For more information about core deposits, see the
     previous section entitled "Deposits and other sources of funds.")

- -    Key has access to various sources of money market funding (such as Federal
     funds purchased, securities sold under repurchase agreements, and bank
     notes) and also can borrow from the Federal Reserve Bank to meet short-term
     liquidity requirements. Key did not have any borrowings from the Federal
     Reserve outstanding as of September 30, 2001.

LIQUIDITY FOR THE PARENT COMPANY. KeyCorp meets its liquidity requirements
principally through regular dividends from affiliate banks. During the first
nine months of 2001, affiliate banks paid KeyCorp a total of $238 million in
dividends and KeyCorp also received a $700 million distribution of surplus in
the form of cash from KeyBank National Association. As of September 30, 2001,
the affiliate banks had an additional $889 million available to pay dividends
without prior regulatory approval. The parent company generally maintains excess
funds in short-term investments.

ADDITIONAL SOURCES OF LIQUIDITY. Management has implemented several programs
that enable Key and KeyCorp to raise money in the public and private markets
when necessary. The proceeds from all of these programs can be used for general
corporate purposes, including acquisitions.

BANK NOTE PROGRAM. During the first nine months of 2001, Key's affiliate banks
raised $4.0 billion under Key's bank note program. Of the notes issued during
this period of time, $1.1 billion have original maturities in excess of one year
and are included in long-term debt. The remaining notes have original maturities
of one year or less and are included in short-term borrowings. Key's current
bank note program provides for the issuance of both long- and short-term debt up
to $20.0 billion ($19.0 billion by KeyBank






                                       55



National Association and $1.0 billion by Key Bank USA, National Association). At
September 30, 2001, Key Bank National Association had $10.0 billion of debt
outstanding under this program.

EURO NOTE PROGRAM. Under Key's euro note program, KeyCorp, KeyBank National
Association and Key Bank USA, National Association may issue both long- and
short-term debt of up to $10.0 billion in the aggregate. The notes are offered
exclusively to non-U.S. investors and can be denominated in U.S. dollars and
many foreign currencies. There were $4.1 billion of borrowings outstanding under
this facility as of September 30, 2001, $340 million of which were issued during
the current year.

COMMERCIAL PAPER AND REVOLVING CREDIT. KeyCorp has a commercial paper program
and a two-year revolving credit agreement that provide funding availability of
up to $500 million and $400 million, respectively. As of September 30, 2001, $25
million of borrowings were outstanding under the commercial paper program; no
amount was outstanding under the revolving credit agreement.

OTHER PUBLICLY ISSUED SECURITIES. KeyCorp has a universal shelf registration
statement on file with the Securities and Exchange Commission that provides for
the possible issuance of up to $1.5 billion of debt and equity securities in
addition to the unused capacity under a previous shelf registration. At
September 30, 2001, unused capacity under the shelf registration totaled $394
million, all of which is reserved for issuance as medium-term notes. Key has
favorable debt ratings, shown in Figure 20 below, and management believes that,
under normal conditions in the capital markets, any eventual offering of
securities would be well-received by investors at a competitive cost.


                            FIGURE 20. DEBT RATINGS


                                                                      SENIOR      SUBORDINATED
                                              SHORT-TERM           LONG-TERM         LONG-TERM             CAPITAL
September 30, 2001                            BORROWINGS                DEBT              DEBT          SECURITIES
- -------------------------------------------------------------------------------------------------------------------
KeyCorp
- -------------------------------------
                                                                                                
Standard & Poor's                                    A-2                  A-              BBB+                 BBB
Moody's                                              P-1                  A2                A3              "Baa1"

KEYBANK NATIONAL ASSOCIATION
- -------------------------------------
Standard & Poor's                                    A-1                   A                A-                 N/A
Moody's                                              P-1                  A1                A2                 N/A
- -------------------------------------------------------------------------------------------------------------------


N/A=Not Applicable

For more information about Key's sources and uses of cash for the nine-month
periods ended September 30, 2001 and 2000, see the Consolidated Statements of
Cash Flow on page 6.




                                       56






CAPITAL AND DIVIDENDS

SHAREHOLDERS' EQUITY. Total shareholders' equity at September 30, 2001, was $6.6
billion, down $48 million from the balance at December 31, 2000. The decrease
was due primarily to a lower level of retained earnings. Several nonrecurring
charges recorded in the second quarter of 2001 associated with the
implementation of recently-announced strategies caused the decline in retained
earnings. Also contributing to the decrease in shareholders' equity was a
reduction in capital resulting from the cumulative effect of a change in
accounting for derivative financial instruments. Other factors contributing to
the change in shareholders' equity during the first nine months of 2001 are
shown in the Statement of Changes in Shareholders' Equity presented on page 5.

SHARE REPURCHASES. In light of Key's earnings outlook and strong capital
position, in September 2000 the Board of Directors authorized the repurchase of
25,000,000 common shares, including the 3,647,200 shares remaining at the time
from an earlier repurchase program. These shares may be repurchased in the open
market or through negotiated transactions. During the first nine months of 2001,
Key repurchased a total of 2,035,600 shares of its common shares at an average
price per share of $24.56. At September 30, 2001, a remaining balance of
16,764,400 shares may be repurchased under the September 2000 authorization.

At September 30, 2001, Key had 68,461,648 treasury shares. Management expects to
reissue those shares over time to support the employee stock purchase, 401(k),
stock option, and dividend reinvestment plans, and for other corporate purposes.
During the first nine months of 2001, Key reissued 1,862,367 treasury shares for
employee benefit and dividend reinvestment plans.

CAPITAL ADEQUACY. Capital adequacy is an important indicator of financial
stability and performance. Overall, Key's capital position remains strong: the
ratio of total shareholders' equity to total assets was 7.79% at September 30,
2001, compared with 7.59% at December 31, 2000, and 7.63% at September 30, 2000.

Banking industry regulators prescribe minimum capital ratios for bank holding
companies and their banking subsidiaries. Risk-based capital guidelines require
a minimum level of capital as a percent of "risk-adjusted assets," which is
total assets plus certain off-balance sheet items that are adjusted for
predefined credit risk factors. Currently, banks and bank holding companies must
maintain, at a minimum, Tier 1 capital as a percent of risk-adjusted assets of
4.0%, and total capital as a percent of risk-adjusted assets of 8.0%. As of
September 30, 2001, Key's Tier 1 capital ratio was 7.81%, and its total capital
ratio was 11.77%.

The leverage ratio is Tier 1 capital as a percentage of average quarterly
tangible assets. Leverage ratio requirements vary with the condition of the
financial institution. Bank holding companies that either have the highest
supervisory rating or have implemented the Federal Reserve's risk-adjusted
measure for market risk--as KeyCorp has--must maintain a minimum leverage ratio
of 3.0%. All other bank holding companies must maintain a minimum ratio of 4%.
As of September 30, 2001, KeyCorp had a leverage ratio of 7.90%, which is
substantially higher than the minimum requirement.

Federal bank regulators group FDIC-insured depository institutions into the
following five categories based on certain capital ratios: "well capitalized,"
"adequately capitalized," "undercapitalized," "significantly undercapitalized"
and "critically undercapitalized." Both of Key's affiliate banks qualified as
"well capitalized" at September 30, 2001, since each exceeded the prescribed
thresholds of 10% for total capital, 6% for Tier 1 capital and 5% for the
leverage ratio. If these provisions applied to bank holding companies, KeyCorp
would also qualify as "well capitalized" at September 30, 2001. The FDIC-defined
capital categories serve a limited regulatory function. Investors should not
treat them as a representation of the overall financial condition or prospects
of Key or its affiliates.

Figure 21 presents the details of Key's regulatory capital position at September
30, 2001, December 31, 2000 and September 30, 2000.




                                       57


            Figure 21. Capital Components and Risk-Adjusted Assets





                                                               SEPTEMBER 30,          DECEMBER 31,          SEPTEMBER 30,
dollars in millions                                                     2001                  2000                   2000
- --------------------------------------------------------------------------------------------------------------------------
                                                                                                          
TIER 1 CAPITAL
Common shareholders' equity(a)                                        $6,533                $6,609                 $6,565
Qualifying capital securities                                          1,243                 1,243                  1,243
Less:  Goodwill                                                        1,121                 1,324                  1,339
       Other assets(b)                                                    39                    44                     48
- --------------------------------------------------------------------------------------------------------------------------
       Total Tier 1 capital                                            6,616                 6,484                  6,421
- --------------------------------------------------------------------------------------------------------------------------
TIER 2 CAPITAL
Allowance for loan losses(c)                                           1,053                 1,001                  1,001
Net unrealized holding gains(d)                                           --                    16                     13
Qualifying long-term debt                                              2,305                 2,136                  2,158
- --------------------------------------------------------------------------------------------------------------------------
       Total Tier 2 capital                                            3,358                 3,153                  3,172
- --------------------------------------------------------------------------------------------------------------------------
       Total capital                                                  $9,974                $9,637                 $9,593
                                                                     =======               =======                =======

RISK-ADJUSTED ASSETS
Risk-adjusted assets on balance sheet                                $70,177               $71,326                $71,152
Risk-adjusted off-balance sheet exposure                              15,616                13,776                 14,636
Less:  Goodwill                                                        1,121                 1,324                  1,339
       Other assets(b)                                                    39                    44                     48
Plus:  Market risk-equivalent assets                                     236                   225                    174
       Net unrealized holding gains(d)                                    --                    16                     13
- --------------------------------------------------------------------------------------------------------------------------
       Gross risk-adjusted assets                                     84,869                83,975                 84,588
Less:  Excess allowance for loan losses(c)                               121                   --                    --
- --------------------------------------------------------------------------------------------------------------------------
       Net risk-adjusted assets                                      $84,748               $83,975                $84,588
                                                                     =======               =======                =======

AVERAGE QUARTERLY TOTAL ASSETS                                       $84,879               $85,427                $84,105
                                                                     =======               =======                =======

CAPITAL RATIOS
Tier 1 risk-adjusted capital ratio                                      7.81 %                7.72 %                 7.59 %
Total risk-adjusted capital ratio                                      11.77                 11.48                  11.34
Leverage ratio(e)                                                       7.90                  7.71                   7.76

- --------------------------------------------------------------------------------------------------------------------------


(a)  Common shareholders' equity excludes net unrealized gains or losses on
     securities (except for net unrealized losses on marketable equity
     securities) and net gains or losses on cash flow hedges.

(b)  Intangible assets (excluding goodwill) recorded after February 19, 1992,
     and deductible portions of purchased mortgage servicing rights.

(c)  The allowance for loan losses included in Tier 2 capital is limited by
     regulation to 1.25% of gross risk-adjusted assets, excluding those with
     low-level recourse.

(d)  Net unrealized holding gains included in Tier 2 capital are limited by
     regulation to 45% of net unrealized holding gains on available for sale
     equity securities with readily determinable fair values.

(e)  Tier 1 capital divided by average quarterly total assets less goodwill and
     other nonqualifying intangible assets as defined in footnote (b).




                                       58






ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURE OF MARKET RISK

The information presented in the Market Risk Management section beginning on
page 41 of the Management's Discussion and Analysis of Financial Condition and
Results of Operations is incorporated herein by reference.

PART II.  OTHER INFORMATION

ITEM 1.   LEGAL PROCEEDINGS

          The information presented in Note 11 ("Legal Proceedings"), beginning
          on page 22, of the Notes to Consolidated Financial Statements is
          incorporated herein by reference.

ITEM 5.   OTHER INFORMATION

          FINANCIAL MODERNIZATION LEGISLATION. Effective in May of 2001, the
          Gramm-Leach-Bliley Act repealed the blanket exception of banks and
          savings associations from the definitions of "broker" and "dealer"
          under the Securities Exchange Act of 1934, and replaced this full
          exception with functional exceptions. Under the statute, these
          institutions that engage in securities activities either must conduct
          those activities through a broker-dealer or conform their securities
          activities to those which qualify for functional exceptions. The
          Securities and Exchange Commission issued interim final rules in May
          of 2001 which included exemptions providing these institutions with
          additional time within which to conform their securities activities to
          those permitted by the statute. In July of 2001, the Securities and
          Exchange Commission further extended this compliance deadline to May
          of 2002.

          SUBPRIME LENDING. In April of 2001, the Federal Banking agencies
          clarified that the guidance provided to examiners in connection with
          their examination of subprime lending programs was neither intended
          nor considered by the agencies to be a capital regulation, and that
          the guidance did not represent a change in policy by the agencies.
          Moreover, the agencies specifically indicated that examiners would not
          unilaterally require additional reserves or capital based upon the
          guidance, and that any determination made by an examiner that an
          institution's reserves or capital is deficient would be discussed with
          the institution's management and each agency's appropriate supervisory
          office before a final decision is made. Neither the Federal Reserve
          Board nor the Office of the Comptroller of the Currency has advised
          KeyCorp or any of its national bank subsidiaries of any such
          deficiency.

ITEM 6.   EXHIBITS AND REPORTS ON FORM 8-K

     (a)  Exhibits

          (15) Acknowledgment Letter of Independent Auditors

     (b)  Reports on Form 8-K

          July 17, 2001 - Item 5. Other Events, Item 7. Financial Statements and
          Exhibits and Item 9. Regulation FD Disclosure. Reporting that on July
          17, 2001, the Registrant issued a press release announcing its
          earnings results for the three-and six-month periods ended June 30,
          2001, and providing a slide presentation reviewed in the related
          conference call/webcast.

          No other reports on Form 8-K were filed during the three-month period
          ended September 30, 2001.





                                       59





                                  SIGNATURE


Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.

                                                          KEYCORP
                                            ------------------------------------
                                                       (Registrant)


Date:  November 13, 2001                    /s/     Lee Irving
                                            ------------------------------------
                                            By:   Lee Irving
                                                  Executive Vice President
                                                  and Chief Accounting Officer











































                                       60