EXHIBIT 99.1 living our values, vision and mission every day to provide world-class customer service. [CITIZEN & NORTHERN CORPORATION LOGO] athens. dushore. east smithfield. elkland. knoxville. laporte. liberty mansfield. monroeton. muncy. ralston. sayre. tioga. towanda troy. wellsboro. williamsport. wysox Member FDIC/An Equal Housing Lender Stock Symbol: CZNC.OB www.cnbankpa.com 2003 annual highlights CITIZEN & NORTHERN CORPORATION 2003 annual highlights 1 a message to our SHAREHOLDERS Where did 2003 go? The pace of business and the changes in banking continue to accelerate as more opportunities and challenges seem to arise almost daily. Our on-going efforts to broaden our market share, coupled with the massive number of mortgage refinancings due to the low interest rate environment have kept us extremely busy. As 2004 unfolds, we expect that the opportunities will be different but equally exciting. We have two major initiatives under way that will both come to fruition in 2004: the selection and conversion to a new core processing system, which will include a document imaging process and other technological enhancements; and our continued expansion into the Lycoming County market. As the national economy continues its recovery from the brief recession of 2000-2001, we should see positive economic improvement in our market. As we plan the Asset/Liability strategy for 2004, it has been tempting to look at how interest rates have historically behaved in past presidential election years. Typically, the Federal Reserve's interest rate strategy during such times has been to keep interest rates unchanged or to lower rates if there did not appear to be a risk of inflation. This recovery has been somewhat unusual in that employment has not recovered as quickly as the economy, thus the inflationary pressures that usually accompany a recovery have not emerged. In fact, the Federal Reserve has been more concerned with deflation as some commodity prices dropped. We expect that interest rates will remain stable, barring any major and unexpected events, until the second half or last quarter of 2004. With interest rates at low levels and the business outlook improving, the equity market delivered a double-digit return last year. The growth in the equity market is expected to continue through 2004, which should be good news for investors, investment management and pension funds. Citizens & Northern is well positioned with our Trust and Financial Management Group and our broker/dealer program to provide our clients with the advice and planning they require to take advantage of the potential equity returns. from Craig G. Litchfield, Chairman, President and CEO [PHOTO OF CRAIG G. LITCHFIELD] CONTINUOUS IMPROVEMENT Over the past years, I have used this forum as a platform to present and frame our corporate mission, vision and values (you will find these statements expressed elsewhere in this edition of our Annual Highlights). The mission, vision and values have not changed and continue to provide the focus and direction for all that we do. We have made great progress over the past several years as we inculcate a passion for delivering exceptional quality service on a consistent and unwavering basis throughout our organization. As this process has progressed, we have realized that in many cases we do deliver exceptional quality service, but in other cases the level of delivery is only satisfactory. Satisfactory and good is not good enough. The senior team of C&N has adopted a doctrine of "Continuous Improvement," which requires that we identify where we fall short and then develop plans and methods to raise the satisfactory to exceptional. We believe that due to the successes of the past, we could all become complacent and lose a sense of urgency to improve and seek even better results. Complacency is the enemy of future success. At C&N complacency will not prevail and we will not wait for something to break before we fix it. Thus Continuous Improvement is a doctrine that will guide us all as we seek to build client loyalty, not just client satisfaction. OUR ORGANIZATIONAL VALUES. OUR COMMITMENT. Teamwork. Excellence. Responsibility and Accountability. Respect. Integrity. Client-Focus. Continued on Page 2 2 2003 annual highlights a message to our SHAREHOLDERS 2003 FINANCIAL HIGHLIGHTS It is a pleasure to report the 2003 financial results of your company. While the interest rate environment remained at historical lows, the earning assets, loans and investments, continued to reprice. We did have some success in reducing our costs of deposits and borrowings during the year, but that repricing was to a lesser degree than the earning asset repricing. Thus the interest rate spread, the difference between the yield on earning assets and the cost of funds, decreased over the year. The nearly 16.5% increase in net loans significantly offset the effects of the adverse change in interest rate spread. Interest expense dropped over 10.5% as certificates of deposit and borrowings matured and rolled over at lower rates. The result was a 2.3% increase in our interest margin. The provision for loan losses was increased to keep up with the growing loan portfolio. The allowance for loan loss as a percentage of total loans decreased to 1.16% due to our evaluation of loan quality and the increase in loans outstanding. Other income was lower due in large part to a regulatory required change in the credit insurance process related to residential real estate loans. Net realized gains on securities were up by $1.9 million due to the opportunity to harvest gains in equity securities that we believed were fully valued. We may continue realizing gains in 2004, if bank equity prices rise due to merger and consolidation speculation. Other expenses increased by about $1.3 million due to the hiring of additional staff to support growth and growth initiatives; a $232 thousand increase in pension expense; and increased costs for employee health insurance. Even though income before tax increased by 6.3%, our income tax provision decreased 3.3% because of our substantial portfolio of tax-free municipal bonds. Net income per share on a diluted basis increased to $2.00 or about 8.7%. Dividends increased to 85 cents per share, up 9.9%. A 3 for 2 stock split in April, plus the increased dividends helped boost the market value of our stock by almost 32% for the year. Total assets ended the year at $1.066 billion, an increase of 4.7%. Net loans increased by 16.5%, while our available-for-sale securities decreased about 5.7%. Deposits and repo sweeps increased a modest 3.1% as compared to the double-digit increases the previous two years. We believe that the improvement in the equity markets slowed deposit growth because some of our clients began directing their funds to mutual funds and stocks instead of their money market account or CDs. During the year a local school district reduced their deposits with us by $14 million to finance planned construction costs. Without that withdrawal, deposits would have grown by 5.2%. Annually, the FDIC gathers and reports deposit information on all banks as of June 30th. The 2003 results showed C&N growing its market share in Bradford County to nearly 42%, in Tioga County to nearly 47.5% and in Sullivan County to 65.3%. C&N is the market leader in those three counties by wide margins. In Lycoming County our market share percentage is still in single-digits, but our strategy is to be in double digits in less than 3 years. Trust Assets Under Management increased by 15.5% to $329.5 million buoyed by positive results in the equity markets and by increases in the number of new relationships. The new daily valuation employee retirement program that came online during 2003 is proving very attractive to local employers. Our Trust and Financial Management Group is the largest locally based department in our region. Shareholder equity before net unrealized gains or losses increased to $113.3 million, nearly 9.3%. There was little change in the net unrealized gains from the end of 2002 to the end of 2003, because interest rates have remained about the same. From a safety and soundness perspective, shareholder equity excluding net unrealized gains and losses to average assets was up slightly to 10.73%. Our risk-based-capital ratio also increased slightly to 20.61%. Both ratios are substantially above the "well-capitalized" thresholds of 5% and 10% set by banking regulators. PRODUCTS We have made several enhancements and changes to many of our products and services during the year, but two stand out as most significant. First, our credit card program was enhanced this past year with a new "cash-back" program. Under the program our credit card customers earn cash-back rewards on purchases. The program is welcomed by our clients and has made our card competitive with the national market. The Daily Valuation 401(k)/403(b) retirement plan program has positioned us for significant growth in that area TEAMWORK. We all work together to achieve our vision. Continued on Page 3 2003 annual highlights 3 a message to our SHAREHOLDERS from Page 2 of our Trust and Financial Management business. At the end of 2003, we signed on a new employer with over 850 participants, which grew by over 90 more participants as we delivered on our promise to provide the employees with the education they need to save and plan for their retirements. PROJECTS During the year, we completed two major building projects. The exterior of our Elkland office received a major facelift, and we built a 5,000 square foot addition to our Sayre Office. In August, as part of our initiative to expand our Lycoming County presence, we purchased the former M&T Operations Center, which is located in center city Williamsport on Market Street. Remodeling of the two-story 41,000 square foot building began in September. The remodeling is progressing in two phases: first, remodeling and construction of second floor offices to house Trust and Financial Management and Commercial Lending personnel; and second, the remodeling and construction of a full service banking office on the first floor. In total, both phases should occupy less than 20,000 square feet, leaving room for future expansion or leasing. The selection of new banking software has been under way for several months. We believe that we are down to the finalists and are asking them to address some issues that must be in place before we make the final selection. Our existing system is home grown and tailored to our needs with complete integration of the processes. We are finding that the new software is not quite as integrated and will need some modification. The new software does have many cutting edge features that will position us to better serve both our employees and our clients. We are endeavoring to make the conversion to new software as seamless and transparent to our clients as possible. We will accomplish that goal. OUR PEOPLE All of our successes are a direct result of the exceptional contributions of the people of C&N. Without them and their commitment and loyalty to C&N, we could not talk of Continuous Improvement nor could we confidently make plans to enter a new market where the competition is strong, and opportunity abounds for a financial institution with people who will deliver on the C&N promise of exceptional client service. During the year, four long time employees retired. In May, Bonnie Bennett of Dushore retired after 29 1/2 years. Bonnie was a fixture in Dushore and will be missed. In December, we celebrated the retirements of Connie Depp after 29 years, Mary Rose Sacks after 27 years and Robert "Bob" Bolt after 38 years. Connie Depp served us well as a Computer Operator. Mary Rose Sacks retired as the Branch Manager of our Knoxville Office and Bob Bolt ended his career as our Facilities Manager and Purchasing Officer. We extend our thanks for the great service these four people rendered to C&N. We wish them many happy and fulfilling years of retirement. They deserve every minute of it. YOU If you are a shareholder of Citizens & Northern, we hope that you are also a client and user of our products and services. We succeed only if our clients succeed in achieving their financial goals. We ask that you join in the success by exploring the wealth of services and benefits we can deliver to you and your family. We are proactively seeking your business and the business of all the people in our market. At Citizens & Northern, it's all about Continuous Improvement and the focus on serving our four constituencies: shareholders, clients, communities and employees. EXCELLENCE. Excellence is striving to be the best at everything we do. 4 2003 annual highlights five-year PERFORMANCE NET INCOME (in millions) [BARCHART] 1999 $ 11.5 2000 $ 8.5 2001 $ 12.1 2002 $ 15.0 2003 $ 16.3 TOTAL ASSETS (in millions) [BARCHART] 1999 $ 706 2000 $ 719 2001 $ 867 2002 $ 1,019 2003 $ 1,067 TOTAL STOCKHOLDERS' EQUITY (in millions) [BARCHART] 1999 $ 76.6 2000 $ 89.0 2001 $ 100.2 2002 $ 115.8 2003 $ 125.3 DEPOSITS (in millions) [BARCHART] 1999 $ 500 2000 $ 529 2001 $ 576 2002 $ 640 2003 $ 658 RESPONSIBILITY AND ACCOUNTABILITY. Each of us takes ownership of the opportunities and challenges we identify and encounter daily. 2003 annual highlights 5 five-year PERFORMANCE NET LOANS (in millions) [BARCHART] 1999 $ 306 2000 $ 323 2001 $ 374 2002 $ 445 2003 $ 519 CASH DIVIDENDS DECLARED [BARCHART] 1999 $ 0.60 2000 $ 0.65 2001 $ 0.71 2002 $ 0.77 2003 $ 0.85 *Cash dividends per share for 1999-2002 adjusted for the effects of a 3-for-2 stock split issued in April 2003. In addition to cash dividends, a 1% stock dividend has been declared for each year. a look at the year just PASSED [PHOTOS] RESPECT. We trust the capabilities, character and judgment of our colleagues. 6 2003 annual highlights quarterly share DATA Trades of the Corporation's stock are executed through various brokers who maintain a market in the Corporation's stock. Information regarding sales prices of the Corporation's stock is available through the OTC Bulletin Board (www.otcbb.com). The Corporation's stock is not listed or traded on NASDAQ or a national securities exchange. The Corporation's stock symbol is CZNC.OB. The following table sets forth the approximate high and low sales prices of the common stock during 2003 and 2002: 2003 2004 - ----------------------------------------------------- ------------------------------------------------- Dividend Dividend Declared Declared High Low per Quarter High Low per Quarter ---- --- ----------- ---- --- ----------- 1st Quarter $21.63 $ 20.37 $ 0.21 1st Quarter $19.00 $16.33 $ 0.1867 2nd Quarter 26.95 21.00 0.21 2nd Quarter 20.00 18.43 0.1867 3rd Quarter 26.95 25.80 0.21 3rd Quarter 21.67 19.53 0.2000 4th Quarter 27.00 25.80 0.22 4th Quarter 22.00 20.10 0.2000 - ----------------------------------------------------- ------------------------------------------------- plus 1% stock plus 1% stock dividend dividend - ----------------------------------------------------- ------------------------------------------------- common stock and per share DATA 2003 2002 2001 2000 1999 ---- ---- ---- ---- ---- Net income per share - basic ........................ $ 2.01 $ 1.85 $ 1.49 $ 1.04 $ 1.41 Net income per share - diluted ...................... $ 2.00 $ 1.84 $ 1.49 $ 1.04 $ 1.41 Cash dividends declared per share ................... $ 0.84 $ 0.76 $ 0.69 $ 0.63 $ 0.57 Cash dividends declared per share - historical basis ................................. $ 0.85 $ 1.16 $ 1.06 $ 0.98 $ 0.90 Stock dividend ...................................... 1% 1% 1% 1% 1% Stockholders' equity per share (a) .................. $ 15.48 $ 14.32 $ 12.38 $ 10.95 $ 9.43 Stockholders' equity per share, excluding accumulated other comprehensive income (loss) (a) ....................................... $ 14.00 $ 12.82 $ 11.73 $ 10.94 $ 10.52 Weighted average shares outstanding - basic ........ 8,089,753 8,089,266 8,103,679 8,125,296 8,124,734 Weighted average shares outstanding - diluted .......................................... 8,138,468 $8,111,154 8,105,935 8,127,044 8,133,012 Number of shares outstanding at year end ............ 8,014,625 5,285,606 5,234,800 5,207,244 5,153,729 Number of shares authorized ......................... 10,000,000 10,000,000 10,000,000 10,000,000 10,000,000 (a) For purposes of this computation, the number of outstanding shares has been increased for the effects of a 3 for-2 stock split issued in April 2003, and for 1% stock dividends issued in January following each year-end. 2003 annual highlights 7 known MARKET MAKERS Known Market Makers who handle Citizens & Northern Corporation stock transactions are listed below: BOENNING & SCATTERGOOD, INC. 4 Tower Bridge, Suite 300, 200 Barr Harbor Drive, West Conshohocken, PA 19428 EE POWELL & COMPANY, INC. 1100 Gulf Tower, Pittsburgh, PA 15219 FERRIS, BAKER, WATTS, INC. 250 West Pratt Street, Baltimore, MD 21201 HILL THOMPSON MAGID & CO., INC. 15 Exchange Place, Eighth Floor, Jersey City, NJ 07302 JANNEY MONTGOMERY SCOTT, LLC 1801 Market Street, Philadelphia, PA 19103 KNIGHT EQUITY MARKETS, LP 525 Washington Blvd., 29th Floor, Jersey City, NJ 07310 MONROE SECURITIES, INC. 343 West Erie, Suite 410, Chicago, IL 60610 PERSHING TRADING COMPANY, LP 1 Pershing Plaza, Jersey City, NJ 07399 RBC DAIN RAUSCHER 1211 Avenue of the Americas, New York, NY 10036 RYAN BECK & CO. 220 South Orange Avenue, Livingston, NJ 07039 SANDLER, O'NEILL & PARTNERS, LP 919 Third Avenue, Sixth Floor, New York, NY 10022 SCHWAB CAPITAL MARKETS, LP 111 Pavonia Avenue, Jersey City, NJ 07310 independent AUDITORS PARENTE RANDOLPH, PC 400 Market Street, Williamsport, PA 17701 investor INFORMATION The Annual Meeting of Shareholders will be held in the Arcadia Theater, Wellsboro, PA at 2:00 p.m. Tuesday, April 20th, 2004. General shareholder inquiries should be sent to: CITIZENS & NORTHERN CORPORATION 90-92 Main Street, P.O. Box 58, Wellsboro, PA 16901 STOCK TRANSFER AGENT American Stock Transfer & Trust Co., 59 Maiden Lane, Plaza Level, New York, NY 10038 - (800) 278-4353 INTEGRITY. We are honest and conduct ourselves with the highest ethical standards. 8 2003 annual highlights five-year SUMMARY OF OPERATIONS (IN THOUSANDS) 2003 2002 2001 2000 1999 ---- ---- ---- ---- ---- INCOME STATEMENT Interest income $ 55,223 $ 57,285 $ 54,661 $ 51,643 $ 48,036 Interest expense 23,537 26,315 28,356 30,145 24,571 ---------- ---------- ---------- ---------- ---------- Interest margin 31,686 30,970 26,305 21,498 23,465 Provision for loan losses 1,100 940 600 676 760 ---------- ---------- ---------- ---------- ---------- Interest margin after provision for loan losses 30,586 30,030 25,705 20,822 22,705 Other income 6,595 6,624 6,120 5,002 6,823 Securities gains 4,799 2,888 1,920 1,377 3,043 Other expenses 22,114 20,849 18,671 16,906 17,732 ---------- ---------- ---------- ---------- ---------- Income before income tax provision 19,866 18,693 15,074 10,295 14,839 Income tax provision 3,609 3,734 3,022 1,819 3,354 ---------- ---------- ---------- ---------- ---------- Net income $ 16,257 $ 14,959 $ 12,052 $ 8,476 $ 11,485 ========== ========== ========== ========== ========== BALANCE SHEET AT YEAR END Total securities (1) $ 484,825 $ 513,597 $ 437,398 $ 343,596 $ 356,287 Gross loans, excluding unearned discount 524,897 451,145 379,228 328,305 310,892 Total assets 1,066,901 1,018,768 866,999 719,335 705,898 Total deposits 658,065 640,304 576,274 528,967 500,474 Stockholders' equity, excluding accumulated other comprehensive income (3) 113,306 103,691 94,903 88,887 85,507 Total stockholders' equity 125,343 115,837 100,187 88,969 76,623 AVERAGE BALANCE SHEET Total securities, at amortized cost (1) 474,406 470,764 412,654 371,360 349,133 Gross loans, excluding unearned discount 485,150 410,670 346,353 318,382 301,584 Earning assets 959,556 881,434 759,007 689,743 650,717 Total assets 1,034,720 943,001 805,229 704,221 680,864 Total assets excluding unrealized gains/losses (3) 1,014,424 930,539 798,590 717,052 672,999 Total deposits 651,026 613,392 544,579 503,848 482,858 Stockholders' equity, excluding accumulated other comprehensive income (3) 108,876 99,361 91,703 87,258 81,767 Stockholders' equity 122,271 107,595 96,021 78,792 87,143 2003 annual highlights 9 five-year SUMMARY OF OPERATIONS (IN THOUSANDS) 2003 2002 2001 2000 1999 ---- ---- ---- ---- ---- Return on stockholders' equity, excluding accumulated other comprehensive income (2), (3) ....................... 14.93% 15.06% 13.14% 9.71% 14.05% Return on stockholders' equity (2) ..................... 13.30% 13.90% 12.55% 10.76% 13.18% Return on assets (2) ................................... 1.57% 1.59% 1.50% 1.20% 1.69% Stockholders' equity to assets, excluding accumulated other comprehensive income (2), (3) ..................................... 10.73% 10.68% 11.48% 12.17% 12.15% Stockholders' equity to assets (2) ..................... 11.82% 11.41% 11.92% 11.19% 12.80% Stockholders' equity to loans (2) ...................... 25.20% 26.20% 27.72% 24.75% 28.90% Net income to: Total interest income ............................... 29.44% 26.11% 22.05% 16.41% 23.91% Interest margin ..................................... 51.31% 48.30% 45.82% 39.43% 48.95% Dividends as a % of net income ......................... 41.96% 41.17% 46.08% 60.19% 40.39% (1) Includes available-for-sale and held-to-maturity securities, and interest-bearing cash and due from banks. (2) Financial ratios calculated based on average balance sheet data. (3) Generally accepted accounting principles ("GAAP") require that available-for-sale securities be reported at fair value, with unrealized gains and losses excluded from earnings and reported separately through stockholders' equity, net of tax. Management believes there is an inherent mismatch between the income statement and balance sheet related to unrealized gains/losses that may create a material inconsistency in earnings-based ratios. Further, the amount of unrealized gains/losses may vary widely from period-to-period, depending on the financial markets as a whole and interest rate movements. Therefore, management has provided these "non-GAAP" amounts and ratios because we believe they provide meaningful information for evaluating the Corporation's financial position and results of operations. stockholder INQUIRIES A copy of the Corporation's Annual Report on Form 10-K for the year ended December 31, 2003, as required to be filed with the Securities and Exchange Commission, will be furnished to a stockholder without charge upon written request to the Corporation's Treasurer at the principal office at P.O. Box 58, Wellsboro, PA 16901. The information is also available through C&N's website at WWW.CNBANKPA.COM and at the website of the Securities and Exchange Commission at WWW.SEC.GOV. This statement has not been reviewed or confirmed for accuracy or relevance by the Federal Deposit Insurance Corporation. contact US Our service departments may be contacted directly: FUNDS MANAGEMENT 90-92 Main Street, Wellsboro, PA 16901 1-800-577-9397 ACCOUNT SERVICES 90-92 Main Street, Wellsboro, PA 16901 1-800-726-2265 C&N FINANCIAL SERVICES CORPORATION 64 Main Street, Wellsboro, PA 16901 1-866-ASK-CNFS - WWW.CNFINANCIALSERVICES.COM BANKCARD SERVICES RR#7, Wellsboro, PA 16901 - 1-800-676-6639 INTERNET BANKING 90-92 Main Street, Wellsboro, PA 16901 570-724-0266 - WWW.CNBANKPA.COM TRUST & FINANCIAL MANAGEMENT GROUP 90-92 Main Street, Wellsboro, PA 16901 1-800-487-8784 503 North Elmira Street, Sayre, PA 18840 1-888-760-8192 428 Main Street, Towanda, PA 18848 1-888-987-8784 130 Court Street, Williamsport, PA 17701 1-866-732-7213 10 2003 annual highlights quarterly FINANCIAL DATA The following table presents summarized quarterly financial data for 2003 and 2002. (unaudited) 2003 QUARTER ENDED (IN THOUSANDS, EXCEPT PER SHARE DATA) MARCH 31, JUNE 30, SEPT. 30, DEC. 31, --------- -------- --------- -------- Interest income $ 13,930 $ 13,943 $ 13,553 $ 13,797 Interest expense 6,243 6,089 5,655 5,550 --------- --------- --------- --------- Interest margin 7,687 7,854 7,898 8,247 Provision for loan losses 350 250 250 250 --------- --------- --------- --------- Interest margin after provision for loan losses 7,337 7,604 7,648 7,997 Other income 1,540 1,628 1,705 1,722 Securities gains 1,721 908 660 1,510 Other expenses 5,532 5,356 5,336 5,890 --------- --------- --------- --------- Income before income tax provision 5,066 4,784 4,677 5,339 Income tax provision 994 864 759 992 --------- --------- --------- --------- Net income $ 4,072 $ 3,920 $ 3,918 $ 4,347 --------- --------- --------- --------- Net income per share - basic $ 0.50 $ 0.48 $ 0.48 $ 0.54 --------- --------- --------- --------- Net income per share - diluted $ 0.50 $ 0.48 $ 0.48 $ 0.53 --------- --------- --------- --------- 2002 QUARTER ENDED (IN THOUSANDS, EXCEPT PER SHARE DATA) MARCH 31, JUNE 30, SEPT. 30, DEC. 31, --------- -------- --------- -------- Interest income $ 13,642 $ 14,523 $ 14,675 $ 14,445 Interest expense 6,316 6,745 6,675 6,579 --------- --------- --------- --------- Interest margin 7,326 7,778 8,000 7,866 Provision for loan losses 180 180 280 300 --------- --------- --------- --------- Interest margin after provision for loan losses 7 ,146 7,598 7,720 7,566 Other income 1,687 1,681 1,642 1,614 Securities gains 1,226 781 489 392 Other expenses 5,106 5,248 5,310 5,185 --------- --------- --------- --------- Income before income tax provision 4,953 4,812 4,541 4,387 Income tax provision 1,115 992 831 796 --------- --------- --------- --------- Net income $ 3,838 $ 3,820 $ 3,710 $ 3,591 --------- --------- --------- --------- Net income per share - basic $ 0.47 $ 0.47 $ 0.46 $ 0.44 --------- --------- --------- --------- Net income per share - diluted $ 0.47 $ 0.47 $ 0.46 $ 0.44 --------- --------- --------- --------- 2003 annual highlights 11 trust and financial management GROUP (IN THOUSANDS) 2003 2002 2001 2000 1999 ---- ---- ---- ---- ---- Assets $ 329,493 $ 285,221 $ 303,868 $ 327,063 $ 320,385 Revenue $ 1,733 $ 1,755 $ 1,576 $ 1,613 $ 1,456 The composition of trust assets under management and accounts as of December 31, 2003 and 2002 are shown in the following table: (IN THOUSANDS) INVESTMENTS (IN THOUSANDS) 2003 2002 Stocks $ 109,145 $ 83,620 Bonds 99,307 100,053 Mutual funds 93,804 77,573 Savings and Money Market funds 24,893 21,394 Miscellaneous 1,217 616 Real Estate 901 1,457 Mortgages 226 508 ---------- ---------- Total $ 329,493 $ 285,221 ---------- ---------- ACCOUNTS 2003 2002 Pension/profit sharing $ 130,986 $ 103,986 Investment management 98,652 85,120 Trusts 82,890 79,753 Custody 8,583 12,919 Guardianships 903 1,310 Estates 7,479 2,133 ---------- ---------- Total $ 329,493 $ 285,221 ---------- ---------- [C&N LOGO] [CITIZENS & NORTHERN BANK LOGO] CLIENT FOCUS. We understand the needs, values and aspirations of our customers, create quality products to address those needs; and provide professional, consistent and prompt service and advice. 12 2003 annual highlights citizens &northern corporation OFFICERS CRAIG G. LITCHFIELD, Chairman of the Board, President and Chief Executive Officer MARK A. HUGHES, Treasurer KATHLEEN M. OSGOOD, Corporate Secretary advisory board MEMBERS ATHENS AND SAYRE Virginia L. Reap Susan E. Hartley Brenda L. Taylor George D. Howell Warren J. Croft Wayne E. Lowery Max P. Gannon, Jr. David Rosenbloom R. Bruce Haner Mary Theresa Sullivan DUSHORE Helen W. Ferris Dennis K. McCarty Ronald A. Gutosky Kerry A. Meehan Leo F. Lambert Julie Gavitt Shaffer EAST SMITHFIELD Peggy A. Brown Thomas G. Furman Roy L. Beardslee Liston D. Pepper ELKLAND Roberta C. Heck John C. Kenyon Mary C. Heitzenrater Edward L. Learn Mark R. Howe KNOXVILLE Brett W. Kennedy Karl W. Kroeck Gerald L. Bliss William W. Roosa L. Grant Gehman LAPORTE Linda M. Etzel William B. Saxe David L. Baumunk Leonard Simpson Robin A. Fiester LIBERTY Ann L. Yuscavage Lawrence F. Mase Lyle R. Brion Ray E. Wheeland Gary L. Dinnison MANSFIELD Robin K. Carleton Clifford Cross, Jr. Gary Ray Butters David Kurzejewski John F. Wise, Jr. MUNCY Dawn Myers Roger D. Jarrett Kenneth F. Fry Daniel Mathers Thomas D. Hess Ann M. Tyler RALSTON Courtney Baker William W. Brooks, III George E. Bittner Richard T. Demitras TIOGA Lois C. Wood Leisa L. LaVancher C. Frederick LaVancher Donald E. Treat TOWANDA AND MONROETON Valerie W. Kinney Jeffrey A. Smith James A. Brown James E. Towner W. John Greenland Deborah J. Weisbrod TROY Mark C. Griffis J. Robert Garrison Dennis F. Beardslee Gregory W. Powers Roy W. Cummings, Jr. Evan S. Williams, Jr. WELLSBORO Richard L. Wilkinson Craig Eccher Donald R. Abplanalp Jan E. Fisher J. Robert Bower Edward H. Owlett, III Robert F. Cox, Jr. F. David Pennypacker R. Robert DeCamp WYSOX Debra S. Kithcart Gary Hennip Lucille P. Donovan Mark W. Smith Robert L. Fulmer Walter E. Warburton, Jr. 2003 annual highlights 13 citizens & northern bank OFFICERS OPERATIONS CRAIG G. LITCHFIELD - Chairman, President and Chief Executive Officer DAWN A. BESSE - Executive Vice President, Sales, Service and Employee Development Coordinator MARK A. HUGHES - Executive Vice President and Chief Financial Officer MATTHEW P. PROSSEDA - Executive Vice President and Commercial Loan Coordinator THOMAS L. BRIGGS - Vice President - Facilities Management MARISA A. FLYNN - Vice President and Loan Administration Manager HAROLD F. HOOSE, III - Vice President MICHELLE M. KARAS - Vice President and Marketing Coordinator SCOTT A. KECK - Vice President and Bank Operations Coordinator and Chief Privacy Officer DANIEL MANETTA - Vice President, Corporate Education Director KATHLEEN M. OSGOOD - Corporate Secretary THOMAS L. RUDY, JR. - Vice President and Director of Branch Delivery KEVIN WEINHOFFER - Vice President KLAS G. ANDERSON - Assistant Vice President ROBERT W. BENJAMIN - Assistant Vice President and Manager of Appraisal Services CARL M. CHAMBERS - Assistant Vice President JOAN L. GRENELL - Assistant Vice President KAREN L. KECK - Assistant Vice President, Account Services JEFFREY B. OSGOOD, SPHR - Human Resource Director CHRISTOPHER RELL - Assistant Vice President, Certified General Appraiser JOSEPH A. SNELL - Controller NANCY L. TUBBS - Assistant Vice President and IRA Administrator SANDRA G. ANDREWS - Assistant Cashier ROSALIE L. BORDAS - Assistant Cashier, Account Services TERESA L. MITCHELL - Assistant Cashier and Funds Management Officer SANDRA A. PARULAS - Training Officer LINDA M. PROUGH-SHUEY - Assistant Cashier JOAN E. ROHE - Assistant Cashier and Staff Accountant TRUST & FINANCIAL MANAGEMENT GROUP DEBORAH E. SCOTT, CFP Executive Vice President and Senior Trust Officer MARK HUFFMAN Vice President and Trust Officer LINDA L. KRINER Vice President and Trust Officer RENEE D. LAYCHUR, CFP Vice President and Trust Officer RHONDA J. LITCHFIELD Vice President and Trust Investment Officer LARRY D. ALDERSON, CFP Assistant Vice President and Trust Officer MICHAEL G. CHARLES Assistant Vice President and Tax Officer TODD COOLIDGE New Business Development Officer KEITH T. SAFFORD Employee Benefit Officer MARY J. WOOD Trust Officer LORI BROWN Assistant Trust Officer JAMES D. BUTTERS Assistant Trust Officer 14 2003 annual highlights citizens & northern bank OFFICERS MANAGEMENT INFORMATION SYSTEMS RICK J. CISCO Vice President and Senior Systems Analyst JAMES H. SHELMIRE Vice President and Senior Systems Analyst PETER J. BOERGERMANN Assistant Vice President, Senior Network Engineer CHARLENE CLARK Assistant Cashier and Operations Manager C&N FINANCIAL SERVICES CORP. INSURANCE THOMAS L. RUDY, JR. President BROKER/DEALER DIVISION PHILIP A. PROUGH Vice President, Broker/Dealer Division AUDIT AND COMPLIANCE RUSSELL H. BAUMAN Vice President and Auditor SHAWN M. SCHRECK Vice President, Compliance and Security Officer GLENDA R. MARZO Assistant Vice President and Assistant Auditor INTERNET BANKING SHELLEY L. D'HAENE Internet Banking Coordinator BANKCARD SERVICES KEITH C. CAVANAUGH Assistant Vice President, BankCard Sales Manager EILEEN K. RANCK Assistant Vice President, BankCard Manager WILLIAM O. COOK Assistant BankCard Manager, Sales C&N OFFICES ATHENS: 428 South Main Street, Athens, PA 18810 570-888-2291 VIRGINIA L. REAP, Assistant Vice President, Branch Manager KATHY L. GRIFFIS, Assistant Cashier DUSHORE: 111 Main Street, Dushore, PA 18614 570-928-8124 HELEN W. FERRIS, Vice President, Branch Manager RAECHELLE N. CURRY, Assistant Cashier BRENDA B. WHITELEY, Assistant Cashier EAST SMITHFIELD: Main Street, East Smithfield, PA 18817 - 570-596-3131 PEGGY A. BROWN, Assistant Vice President, Branch Manager ELAINE F. JOHNSTON, Assistant Vice President DIANE B. ELVIDGE, Assistant Cashier SANDRA J. MCNEAL, Assistant Cashier ELKLAND:104 Main Street, Elkland, PA 16920 814-258-5111 ROBERTA C. HECK, Assistant Vice President, Branch Manager LYNETTE BURROUS, Assistant Cashier KNOXVILLE:102 East Main Street, Knoxville, PA 16928 - 814-326-4151 BRETT KENNEDY, Assistant Cashier, Branch Manager LEONARD MITCHELL, III, Assistant Cashier LAPORTE:Main Street, Laporte, PA 18626 570-946-4011 LINDA M. ETZEL, Assistant Vice President, Branch Manager MARGARET J. BLACK, Assistant Cashier LIBERTY:Main Street, Liberty, PA 16930 570-324-2331 ANN L. YUSCAVAGE, Vice President, Branch Manager JOAN M. BLACKWELL, Assistant Cashier 2003 annual highlights 15 citizens & northern bank OFFICERS C&N OFFICES MANSFIELD: 1085 South Main Street, Mansfield, PA 16933 - 570-662-1111 ROBIN K. CARLETON, Vice President, Branch Manager DIANE K. WILSON, Assistant Cashier MONROETON:Route 220, Monroeton, PA 18832 570-265-2157 VALERIE KINNEY, Assistant Vice President, Branch Manager MUNCY:3461 Route 405 Highway, Muncy, PA17756 570-546-6666 DAWN L. MYERS, Assistant Vice President, Branch Manager LARRY N. PICK, Assistant Vice President, Mortgage Specialist LINDA L. GORDNER, Assistant Cashier RALSTON:Thompson Street, Ralston, PA 17763 570-995-5421 COURTNEY BAKER, Assistant Cashier, Branch Manager SAYRE:503 North Elmira Street, Sayre, PA 18840 - 570-888-2220 TERRY R. DEPEW, Vice President BRENDA L. TAYLOR, Assistant Vice President, Branch Manager STACEY A. SICKLER, Assistant Vice President, Mortgage Specialist MARCELLA J. CHAYKOSKY, Assistant Cashier MARK W. ELSBREE, Assistant Cashier TIOGA:41 Main Street, Tioga, PA 16946 570-835-5236 LOIS C. WOOD, Assistant Vice President, Branch Manager DEBORAH K. BECK, Assistant Cashier TOWANDA:428 Main Street, Towanda, PA 18848 570-265-6171 JAMES E. PARKS, Vice President VALERIE W. KINNEY, Assistant Vice President, Branch Manager CHAD R. SMITH, Assistant Cashier TROY:Courthouse Square, Troy, PA 16947 570-297-2159 MARK C. GRIFFIS, Vice President ROSALIE H. HALL, Assistant Cashier, Branch Operations Manager DAVID S. SCHUCKER, Assistant Vice President WILLIAM C. HOLMES, Assistant Vice President WELLSBORO:90-92 Main Street, Wellsboro, PA 16901 - 570-724-3411 RICHARD L. WILKINSON, Vice President CLAUDIA BROWN, Operations Manager KIM L. MILLER, Vice President, Senior Loan Officer GEORGE M. GREELEY, Assistant Cashier ALISON BROUGHTON, Assistant Cashier WILLIAMSPORT:130 Court Street, Williamsport, PA 17701 - 570-320-0100 WYSOX:Route 6, Wysox, PA 18854 570-265-9148 DEBRA S. KITHCART, Assistant Vice President, Branch Manager JEFFERY E. AEPPLI, Assistant Vice President 16 2003 annual highlights citizens & northern bank BOARD OF DIRECTORS. [PHOTO OF BOARD OF DIRECTORS] OUR 2004 BOARD OF DIRECTORS, LEFT TO RIGHT: EDWARD H. OWLETT, III, JAN E. FISHER, R. ROBERT DECAMP, KARL W. KROECK, LEONARD SIMPSON, ANN M. TYLER, EDWARD L. LEARN, CRAIG G. LITCHFIELD, R. BRUCE HANER, JAMES E. TOWNER, SUSAN E. HARTLEY, LEO F. LAMBERT, DENNIS F. BEARDSLEE. BOARD OF DIRECTORS DENNIS F. BEARDSLEE Owner, Terrace Lanes Bowling Center R. ROBERT DECAMP President, Patterson Lumber Co., Inc. JAN E. FISHER Executive Director for Healthcare Services, Laurel Health System R. BRUCE HANER Auto Buyer for New Car Dealers DIRECTORS EMERITI J. ROBERT BOWER Pharmacist SUSAN E. HARTLEY Attorney at Law KARL W. KROECK Farmer LEO F. LAMBERT President and General Manager, Fitzpatrick & Lambert, Inc. EDWARD L. LEARN Former owner, Learn Hardware and Building Supply CRAIG G. LITCHFIELD Chairman of the Board, President and Chief Executive Officer F. DAVID PENNYPACKER Retired, formerly Certified Public Accountant in CPA firm of Pennypacker & Gooch, PC LAWRENCE F. MASE Retired, formerly President of Mase's, Inc. EDWARD H. OWLETT, III President and CEO of Putnam Company LEONARD SIMPSON Attorney at Law JAMES E. TOWNER Publisher of The Daily and Sunday Review ANN M. TYLER Certified Public Accountant, Ann M. Tyler CPA, PC DONALD E. TREAT Retired, former owner of Treat Hardware OUR MISSION. OUR PURPOSE. Our clients are our top priority. We will be proactive in the identification and understanding of our clients' needs and goals, and in developing creative solutions to meet them. We will provide world-class service to each client at every opportunity. [CITIZEN & NORTHERN CORPORATION LOGO] OUR VISION. OUR PROMISE. The C&N professionals will be recognized by the communities and clients we serve as the foremost source of advice, counsel and solutions for their changing financial needs. [CITIZEN & NORTHERN CORPORATION LOGO]