UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K (Mark One) |X| ANNUAL REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2003 OR | | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Transition period from _______ to _______ Commission File No. 1-9410 COMPUTER TASK GROUP, INCORPORATED (Exact name of Registrant as specified in its charter) State of New York 16-0912632 (State of incorporation) (I.R.S.Employer Identification No.) 800 Delaware Avenue, Buffalo, New York 14209 (Address of principal executive offices) (Zip Code) (716) 882-8000 Registrant's telephone number, including area code: Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of each exchange on which registered ------------------- ----------------------------------------- Common Stock, $.01 par value New York Stock Exchange Rights to Purchase Series A Participating Preferred Stock New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. YES |X| NO | | Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of Registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. | | Indicate by check mark whether the registrant is an accelerated filer (as defined in Exchange Act Rule 12b-2) YES |X| NO | | The aggregate market value of the Registrant's voting and non-voting common equity, computed by reference to the price at which the common equity was last sold on the last business day of the Registrant's most recently completed second quarter was $46.1 million. Solely for the purposes of this calculation, all persons who are or may be executive officers or directors of the Registrant and all persons who have filed a Schedule 13D or Schedule 13G with respect to the Registrant's stock have been deemed to be affiliates. The total number of shares of Common Stock of the Registrant outstanding at March 15, 2004 was 20,868,834. DOCUMENTS INCORPORATED BY REFERENCE Portions of the following documents are incorporated by reference in the following parts of this report: Parts II and IV - the Registrant's 2003 Annual Report to Shareholders; Part III - the Registrant's definitive Proxy Statement as filed with the Securities and Exchange Commission and as used in connection with the solicitation of proxies for the Registrant's annual meeting of shareholders to be held on May 5, 2004. 1 PART I FORWARD-LOOKING STATEMENTS Statements included in this document, or incorporated into this document by reference, that do not relate to present or historical conditions are "forward-looking statements" within the meaning of that term in Section 27A of the Securities Act of 1933, as amended, and Section 21F of the Securities Exchange Act of 1934, as amended. Additional oral or written forward-looking statements may be made by the Company from time to time, and such statements may be included in documents that are filed with the Securities and Exchange Commission. Such forward-looking statements involve risks and uncertainties that could cause results or outcomes to differ materially from those expressed in such forward-looking statements. Forward-looking statements may include, without limitation, statements relating to the Company's plans, strategies, objectives, expectations, and intentions and are intended to be made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Words such as "believes," "forecasts," "intends," "possible," "expects," "estimates," "anticipates," or "plans" and similar expressions are intended to identify forward-looking statements. Several important factors should be taken into consideration when reviewing the operational results of the Company either on a quarterly or annual basis. These include: THE ANTICIPATED DEMAND FOR INFORMATION TECHNOLOGY (IT) SERVICES There has been a steady decline in demand in the technology services sector from 2000-2003 as a recession in the technology industry has negatively affected spending for information technology services. While the Company believes that demand has begun to increase, a continued decline in spending for IT services may continue to adversely affect the Company's operating results in the future. FOREIGN OPERATIONS The Company has been negatively affected by weaker economic conditions in The Netherlands, which have reduced demand and increased price competition for our services. If weaker economic conditions continue for an extended time, our ability to maintain or increase revenues in The Netherlands may be significantly limited. We continue to assess whether additional cost cutting efforts may be required and if various other strategies involving our operations in The Netherlands would better position the Company to realize our current and future objectives. THE AVAILABILITY OF QUALIFIED PROFESSIONAL STAFF The Company currently actively competes with other IT services providers for qualified professional staff. The availability, or lack thereof, of qualified professional staff may affect the Company's ability to provide services and meet the needs of its customers in the future. An inability to fulfill customer requirements due to a lack of available qualified staff may adversely impact the operations of the Company in the future. RATE AND WAGE INFLATION OR DEFLATION While the rates at which the Company bills its customers for its services have tended to stabilize in the later part of 2003, there has been a general decline in these rates over recent years as a result of the technology recession mentioned above. Additionally, the Company actively competes against many other companies for business with new and existing clients. A continuation of the recession and competitive pressures may lead to a further decline in the rates that the Company bills its customers for its services, which may adversely effect the Company's operating results in the future. ITEM 1. BUSINESS Computer Task Group, Incorporated (the Company, CTG, or the Registrant) was incorporated in Buffalo, New York on March 11, 1966, and its corporate headquarters are located at 800 Delaware Avenue, Buffalo, New York 14209 (716-882-8000). CTG is an international information technology (IT) solutions and staffing company. CTG employs approximately 2,700 people worldwide and serves customers through an international network of offices in North America and Europe. During 2003, the Company had seven operating subsidiaries: CTG Services, Inc., CTG HealthCare Solutions (Kansas), Inc., and Computer Task Group of Canada, Inc., primarily providing services in North America; and Computer Task Group Belgium N.V., Computer Task Group Luxembourg S.A., Computer Task Group Nederland B.V., and Computer Task Group (U.K.) Ltd. primarily providing services in Europe. 2 Copies of the Company's Form 10-K Annual Report, quarterly reports on Form 10-Q, current reports on Form 8-K, and all amendments to those reports, including the Company's code of ethics, committee charters and governance policies, which are filed with the Securities and Exchange Commission, may be obtained without charge through the Company's website at www.ctg.com/investors. BACKGROUND The Company operates in one industry segment, providing IT services to its clients. The services provided typically encompass the IT business solution life cycle, including phases for planning, developing, implementing, managing, and ultimately maintaining the IT solution. A typical customer is an organization with large, complex information and data processing requirements. Approximately 84 percent of consolidated 2003 revenue of $252.3 million was generated in North America and 16 percent in Europe. The Company promotes a portion of its services through four vertical market focus areas: Technology Service Providers, Financial Services, HealthCare, and Life Sciences. CTG provides three primary services to all of the markets that it serves. A brief discussion of these services is as follows: o IT STAFFING: CTG recruits, retains, and manages IT talent for its clients. The Company services both large organizations with multiple locations and high-volume IT requirements, and companies that need to augment their own staff on a flexible basis. Our recruiting organization works with customers to define their requirements and develop the most competitive pricing to meet those requirements. o APPLICATION MANAGEMENT OUTSOURCING (AMO): In an AMO project, a client outsources the management of some or all of its applications so that their internal management and staff can focus on projects that will help them in creating and fostering initiatives that will aid in delivering a competitive advantage to the company. CTG's services in this area include support of single or multiple applications, help desk, and facilities management through a full suite of cost-effective maintenance, enhancement, and systems development and integrated solutions. o IT SOLUTIONS: CTG's services in this area range from helping clients assess their business needs and identifying the right IT solutions to meet them, to the delivery of services that include the selection and implementation of packaged software and the design, construction, testing, and integration of new systems. International Business Machines Corporation (IBM) is CTG's largest customer. CTG provides services to various IBM divisions in greater than 50 locations. In November 2003, the Company signed a contract with International Business Machines (IBM) for one year as one of IBM's national technical service providers for the United States. IBM has the right to extend the contract for three additional one-year periods. This contract, and its predecessor, accounted for approximately 89 percent of all of the services provided to IBM in 2003. In 2003, IBM continued to be the Company's largest customer, accounting for $53.9 million or 21.4 percent of 2003 consolidated revenue, $51.9 million or 19.7 percent of 2002 consolidated revenue, and $78.3 or 24.5 percent of 2001 consolidated revenue. The Company expects to continue to derive a significant portion of its revenue from IBM in 2004 and in future years. While a decline in revenue from IBM would have a negative effect on the Company's revenues and profits, the Company believes a simultaneous loss of all IBM business is unlikely to occur due to the diversity of the projects performed for IBM and the number of locations and divisions involved. The Company has registered its symbol and logo with the U.S. Patent and Trademark Office. It has entered into agreements with various software and hardware vendors from time to time in the normal course of business, none of which are material to the business. No employees are covered by a collective bargaining agreement or are represented by a labor union. CTG is an equal opportunity employer. 3 PRICING AND BACKLOG The majority of CTG's services are performed on a time-and-materials basis. Rates vary based on the type and level of skill required by the customer, as well as geographic location. Agreements for work performed on a time-and-materials basis generally do not specify any dollar amount as services are rendered on an "as required" basis. The Company performs a portion of its business on a monthly fee basis, as well as a small portion of its project business on a fixed-price basis. These contracts generally have different terms and conditions regarding cancellation and warranties, and are usually negotiated based on the unique aspects of the project. Contract value for fixed-price contracts is generally a function of the type and level of skills required to complete the related project and the risk associated with the project. Risk is a function of the project deliverable, completion date and CTG's management and staff performance. Fixed-price contracts accounted for under the percentage of completion method represented approximately three percent of 2003, two percent of 2002, and one percent of 2001 total consolidated revenues, respectively. Revenue from all fixed-price contracts, including those accounted for under the percentage of completion method and on a monthly fee basis, represented 13 percent, 14 percent, and 12 percent of consolidated revenue in 2003, 2002, and 2001, respectively. As of December 31, 2003 and 2002, the backlog for fixed-price and all managed-support contracts was approximately $75.5 million and $49.6 million, respectively. Approximately 44 percent of the December 31, 2003 backlog of $75.5 million, or $33.1 million, is expected to be earned in 2004. Of the $49.6 million of backlog at December 31, 2002, approximately 73 percent, or $36.4 million was earned in 2003. Revenue is subject to seasonal variations, with a minor downturn in months of high vacation and legal holidays (July, August, and December). Backlog does not tend to be seasonal, however, it does fluctuate based upon the timing of long-term contracts. COMPETITION The IT services market is highly competitive. The market is also highly fragmented with many providers with no single competitor maintaining a clear market leadership. The Company's competition varies by location, the type of service provided, and the customer to whom services are provided. Competition comes from four major channels: large national or international vendors, including major accounting and consulting firms; hardware vendors and suppliers of packaged software systems; small local firms or individuals specializing in specific programming services or applications; and, a customer's internal data processing staff. CTG competes against all four of these channels for its share of the market. The Company believes that to compete successfully it is necessary to have a local geographic presence, offer appropriate IT solutions, provide skilled professional resources, and price its services competitively. CTG has implemented a Global Management System, with a goal to achieve continuous, measured improvements in services and deliverables. As part of this program, CTG has developed specific methodologies for providing high value services that result in unique solutions and specified deliverables for its clients. The Company believes these methodologies will enhance its ability to compete. CTG initially achieved worldwide ISO 9001:1994 certification in June 2000. CTG received its worldwide ISO 9001:2000 in January 2003. The Company believes it is the only IT services company of its size to achieve worldwide certification. 4 FINANCIAL INFORMATION RELATING TO FOREIGN AND DOMESTIC OPERATIONS (amounts in thousands) 2003 2002 2001 ---- ---- ---- Revenue from Unaffiliated Customers: North America $ 212,075 $ 226,824 $ 273,724 Europe 40,266 36,452 46,489 ----------- ----------- ----------- $ 252,341 $ 263,276 $ 320,213 =========== =========== =========== Operating Income (Loss): North America $ 18,401 $ 19,577 $ 15,618 Europe (2,236) (3,698) (2,399) Corporate and other (12,903) (11,857) (12,805) ------------ ------------ ------------ $ 3,262 $ 4,022 $ 414 =========== =========== =========== Identifiable Assets: North America $ 73,958 $ 79,816 $ 127,227 Europe 12,544 9,866 10,958 Corporate and Other (1) 9,945 9,502 11,303 ----------- ----------- ----------- $ 96,447 $ 99,184 $ 149,488 =========== =========== =========== (1) Corporate and other identifiable assets consist principally of cash and temporary cash investments and other assets. 5 EXECUTIVE OFFICERS OF THE COMPANY Period During Other Positions Which Served as and Offices with Name Age Office Executive Officer (1) Registrant - ---- --- ------ --------------------- ---------------- As of December 31, 2003, the following individuals were executive officers of the Company: James R. Boldt 52 Chairman, President and June 21, 2001 for President, Chief Executive Officer July 16, 2001 for Chief Executive Officer, May 2002 for Chairman, all to date Director Executive Vice President February 2001 to June 2001 Vice President, Strategic Staffing December 2000 to September 2001 Acting Chief Executive Officer June 2000 to November 2000 Vice President and February 12, 1996 to Chief Financial Officer October 1, 2001 Arthur W. Crumlish 49 Senior Vice President September 24, 2001 to date None Gregory M. Dearlove 49 Senior Vice President, October 1, 2001 to date Treasurer Chief Financial Officer Filip J.L. Gyde 43 Senior Vice President October 1, 2000 to date None Thomas J. Niehaus 42 Senior Vice President July 22, 1999 to date None Newton H. Parkes, III 56 Senior Vice President October 28, 2002 to February 16, 2004 None Peter P. Radetich 50 Senior Vice President, April 28, 1999 to date Secretary General Counsel (1) Business Experience Mr. Boldt was appointed president and joined CTG's Board of Director's on June 21, 2001, and was appointed chief executive officer on July 16, 2001. Mr. Boldt became the Company's Chairman in May 2002. Mr. Boldt joined the Company as a vice president, chief financial officer and treasurer in February 1996. Mr. Crumlish was promoted to vice president in September 2001, and is currently responsible for the Company's Strategic Staffing Services organization. Prior to that, he was controller of the Strategic Staffing Services organization. Mr. Crumlish joined the Company in 1990. Mr. Dearlove joined the Company as a vice president and its chief financial officer in October 2001. Prior to that, Mr. Dearlove was the office managing partner of Deloitte & Touche's (Deloitte) Upstate New York Offices from June 1997 to September 2001. Mr. Dearlove had been a partner with Deloitte since 1986. Mr. Gyde was promoted to vice president in October 2000, and is currently responsible for all of the Company's European operations. Prior to that, Mr. Gyde was managing director of the Company's Belgium operation. Mr. Gyde has been with the Company since May 1987. 6 Mr. Niehaus joined the Company in February 1999, and was promoted to vice president of CTG HealthCare Solutions in July 1999. Previously, Mr. Niehaus was executive vice president of Elumen Solutions, Inc. from September 1997 to February 1999. Prior to that, Mr. Niehaus was vice president of Exemplar Systems. Mr. Parkes joined the Company in October 2002 as a vice president, and was responsible for the Company's IT Solutions operations. Prior to joining the Company, Mr. Parkes was a regional vice president for Ciber from June 1997 until May 2002. Mr. Parkes ceased being an officer in the Company in February 2004. Mr. Radetich joined the Company in June 1988 as associate general counsel, and was promoted to general counsel and secretary in April 1999. 7 ITEM 2. PROPERTIES The Company owns and occupies a headquarters building at 800 Delaware Avenue, and an office building at 700 Delaware Avenue, both located in Buffalo, New York. The corporate headquarters consists of approximately 40,000 square feet and is occupied by corporate administrative operations. The office building consists of approximately 39,000 square feet and is also occupied by corporate administrative operations. During December 2003, the Company paid off a term loan that had previously been collateralized by these properties. At December 31, 2003, these properties were not mortgaged. Previously, the Company also owned a 37,000 square foot building in Melbourne, Florida with a net book value of $2.2 million, which, for approximately eight months in 2002, was leased to a third party under a one-year lease. During the first quarter of 2002, the Company began to actively market this property for sale, and had classified this property as held for sale on its December 31, 2002 consolidated balance sheet. During 2002, the Company made an adjustment of approximately $0.1 million to the carrying value of this asset in order to write-down the property's value to the anticipated net fair value. The property was subsequently sold during the second quarter of 2003 for approximately $2.2 million. The Company recorded an additional loss of approximately $0.2 million at the time of the sale. The remainder of the Company's locations are leased facilities. Most of these facilities serve as sales and support offices and their size varies, generally in the range of approximately 250 to 25,000 square feet, with the number of people employed at each office. The Company's lease terms vary from periods of less than a year to five years and generally have flexible renewal options. The Company believes that its present owned and leased facilities are adequate to support its current and anticipated future needs. ITEM 3. LEGAL PROCEEDINGS The Company is involved in various legal proceedings, including litigation arising in the normal course of business. In the opinion of management, an adverse outcome to any of these proceedings will not have a material effect on the financial condition of the Company. ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS Not applicable. 8 PART II ITEM 5. MARKET FOR REGISTRANT'S COMMON STOCK AND RELATED STOCKHOLDER MATTERS Information relating to the market for, and market prices of, the Company's Common Stock, the approximate number of Company shareholders, and the Company's dividend history for, minimally, the past two years is included under the caption "Stock Market Information" in the Company's Annual Report to Shareholders for the year ended December 31, 2003, submitted herewith as an exhibit, and incorporated herein by reference. ITEM 6. SELECTED FINANCIAL DATA A five-year summary of certain financial information relating to the financial condition and results of operations of the Company is included under the caption "Consolidated Summary - Five-Year Selected Financial Information" in the Company's Annual Report to Shareholders for the year ended December 31, 2003, submitted herewith as an exhibit, and incorporated herein by reference. ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Management's discussion and analysis of financial condition and results of operations is included in the Company's Annual Report to Shareholders for the year ended December 31, 2003, under the heading "Management's Discussion and Analysis of Financial Condition and Results of Operations," submitted herewith as an exhibit, and incorporated herein by reference. ITEM 7a. QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK The Company does not have any off balance sheet market risk sensitive instruments for which disclosure is required. Information about the Company's long-term debt can be found in footnote No. 3 Debt in the footnotes to the consolidated financial statements in the Company's Annual Report to Shareholders for the year ended December 31, 2003, submitted herewith as an exhibit, and incorporated herein by reference. For the most part, prior to 2003, the Company had not been subject to material effects from foreign currency exchange rate fluctuations. However, in 2003, there was a significant strengthening of the currencies of the Netherlands, Belgium, the United Kingdom, and Luxembourg, the countries in which the Company's European subsidiaries operate. In the Netherlands, Belgium and Luxembourg, the functional currency is the Euro, while in the United Kingdom, the functional currency is the British pound. If there had been no change in these foreign currency exchange rates from 2002 to 2003, European and total consolidated revenues for 2003 would have been $8.1 million lower than recorded in 2003. Accordingly, without these exchange gains in Europe, total European revenue would have decreased $4.3 million or 11.8 percent from 2002, rather than increased $3.8 million or 10.1 percent as reported. Additionally, if there had been no change in the European foreign currency exchange rates from 2002 to 2003, the operating loss in Europe in 2003 would have been $0.5 million lower, or $1.7 million, rather than the $2.2 million reported. The Company has historically not used any market risk sensitive instruments to hedge its foreign currency exchange risk. ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA The consolidated financial statements of the Company and the required Supplementary Data Information are included in the Company's Annual Report to Shareholders for the year ended December 31, 2003, submitted herewith as an exhibit, and incorporated herein by reference. 9 ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE The information required in response to this item is incorporated by reference to the information under the caption "Change in Independent Public Accountants and Fees" presented in the Company's definitive Proxy Statement filed or to be filed under Regulation 14A and used in connection with the Company's 2004 Annual Meeting of Shareholders to be held on May 5, 2004. ITEM 9a. CONTROLS AND PROCEDURES Based upon an evaluation completed as of the end of the period covered by this annual report with the SEC, the Company's Chief Executive Officer and Chief Financial Officer concluded that the Company's disclosure controls and procedures are effective for gathering and disclosing information as required for reports filed under the Securities and Exchange Act of 1934. There have been no significant changes in the Company's internal controls or in other factors that could significantly affect these controls subsequent to the date of this evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses. The Company's disclosure controls and procedures and internal controls provide reasonable, but not absolute, assurance that all deficiencies in design or operation of these control systems, or all instances of errors or fraud, will be prevented or detected. These control systems are designed to provide reasonable assurance of achieving the goals of these systems in light of our resources and nature of our business operations. These control systems remain subject to risks of human error and the risk that controls can be circumvented for wrongful purposes by one or more individuals in management or non-management positions. II-1 10 PART III ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT The information required in response to this item is incorporated herein by reference to the information set forth under "Election of Directors," "Section 16(a) Beneficial Ownership Reporting Compliance," "The Board of Directors and Committees" in relation to the "Audit Committee" subsection, and "Corporate Governance and Website Information" in the Company's definitive Proxy Statement filed or to be filed under Regulation 14A and used in connection with the Company's 2004 annual meeting of shareholders to be held on May 5, 2004, except insofar as information with respect to executive officers is presented in Part I, Item 1 hereof pursuant to General Instruction G(3) of Form 10-K. ITEM 11. EXECUTIVE COMPENSATION The information required in response to this item is incorporated herein by reference to the information under the caption "Executive Compensation and Other Information" presented in the Company's definitive Proxy Statement filed or to be filed under Regulation 14A and used in connection with the Company's 2004 annual meeting of shareholders to be held on May 5, 2004, excluding the Compensation Committee Report on Executive Compensation and the Company's Performance Graph. ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS The information required in response to this item is incorporated herein by reference to the information under the caption "Security Ownership of the Company's Common Shares by Certain Beneficial Owners and by Management" presented in the Company's definitive Proxy Statement filed or to be filed under Regulation 14A and used in connection with the Company's 2004 annual meeting of shareholders to be held on May 5, 2004. Equity Compensation Plan Information Number of securities Weighted-average Number of securities to be issued upon exercise price of remaining available for exercise of outstanding outstanding options, future issuance under options, warrants warrants and equity compensation and rights rights plans ----------------------- -------------------- ----------------------- Equity compensation plans approved by security holders - Equity Award Plan 1,995,250 $ 3.40 989,750 1991 Stock Option Plan 1,201,375 $14.13 -- Equity compensation plans not approved by security holders - None -- -- -- --------- ------ ------- Total 3,196,625 $ 7.43 989,750 ========= ====== ======= At December 31, 2003, the Company does not have any outstanding rights or warrants. All awards outstanding are options. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS The information required in response to this item is incorporated herein by reference to the information under the caption "Certain Relationships and Related Transactions" presented in the Company's definitive Proxy Statement filed or to be filed under Regulation 14A and used in connection with the Company's 2004 annual meeting of shareholders to be held on May 5, 2004. 11 III-1 ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES The information required in response to this item is incorporated herein by reference to the information under the caption "Change in Independent Public Accountants and Fees" presented in the Company's definitive Proxy Statement filed or to be filed under Regulation 14A and used in connection with the Company's 2004 annual meeting of shareholders to be held on May 5, 2004. III-2 12 PART IV ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K (A) Index to Financial Statements and Financial Statement Schedules (1) The following Consolidated Financial Statements and related information are incorporated by reference from the 2003 Annual Report to Shareholders, submitted herewith as Exhibit 13: 2003 Form 10-K, Exhibit 13 --------------------------- Independent Auditors' Report's 42,43 Consolidated Statements of Operations 44 Consolidated Balance Sheets 45 Consolidated Statements of Cash Flows 46 Consolidated Statements of Changes in Shareholders' Equity 47 Notes to Consolidated Financial Statements 48 (2) Index to Consolidated Financial Statement Schedules 2003 Form 10-KPage Reference ---------------------------- Independent Auditors' Report on Financial Statement Schedule IV-2 Independent Auditors' Report on Financial Statement Schedule IV-3 Financial statement schedule: Valuation and Qualifying Accounts (Schedule II) IV-4 (B) Reports on Form 8-K or Form 8-K/A During the quarter ended December 31, 2003, the Company filed Form 8-K or Form 8-K/A reports on the following dates regarding the following matters: October 1, 2003 - Press release entitled "CTG Announces 2003 Third Quarter Conference Call Information" October 13, 2003 - Press release entitled "CTG Reports 2003 Third Quarter Financial Results" October 14, 2003 - Transcript of the "CTG Analyst Conference Call - Third Quarter 2003 Earnings" December 23, 2003 - The Registrant announced that effective October 31, 2003, it has renewed its agreement with International Business Machines Corporation ("IBM") for providing technical services, customer care services and deskside support services (as described under the heading "Management's Discussion and Analysis" in the Registrant's Form 10-Q Report for the period ended September 26, 2003). IBM has the right to extend the contract for up to three additional one year terms. (C) Exhibits The Exhibits to this Form 10-K Annual Report are listed on the attached Exhibit Index appearing on pages E-1 to E-3. (D) Other Financial Statement Schedules None IV-1 13 INDEPENDENT AUDITORS' REPORT The Board of Directors and Shareholders Computer Task Group, Incorporated: Under date of February 4, 2004, we reported on the consolidated balance sheet of Computer Task Group, Incorporated and subsidiaries as of December 31, 2003, and the related consolidated statements of operations, changes in shareholders' equity, and cash flows for the year then ended, which are included in the annual report to shareholders and incorporated by reference as an exhibit submitted herewith. In connection with our audit of the aforementioned consolidated financial statements, we also audited the related 2003 consolidated financial statement schedule as listed in the accompanying index. This financial statement schedule is the responsibility of the Company's management. Our responsibility is to express an opinion on this financial statement schedule for 2003 based on our audit. In our opinion, such 2003 financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein. /s/ KPMG LLP Buffalo, New York February 4, 2004 IV-2 14 INDEPENDENT AUDITORS' REPORT Board of Directors and Shareholders Computer Task Group, Incorporated Buffalo, New York We have audited the consolidated financial statements of Computer Task Group, Incorporated (the "Company") and subsidiaries as of December 31, 2002 and for each of the two years in the period ended December 31, 2002, and have issued our report thereon dated February 5, 2003, which report includes an explanatory paragraph regarding an accounting change for goodwill; such financial statements and report are included in your 2003 Annual Report to Shareholders and are incorporated herein by reference. Our audits also included the 2002 and 2001 consolidated financial statement schedule of Computer Task Group, Incorporated and subsidiaries, listed in Item 15. This consolidated financial statement schedule is the responsibility of the Company's management. Our responsibility is to express an opinion based on our audits. In our opinion, such 2002 and 2001 consolidated financial statement schedule, when considered in relation to the basic financial statements taken as a whole, presents fairly in all material respects the information set forth therein. Deloitte & Touche LLP Buffalo, New York February 5, 2003 IV-3 15 COMPUTER TASK GROUP, INCORPORATED SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS (amounts in thousands) Balance at Balance at Description January 1 Additions Deductions December 31 - ----------- ---------- --------- ---------- ----------- 2003 ACCOUNTS DEDUCTED FROM ASSETS Allowance for Doubtful Accounts $ 1,170 $ 516(A) $ (462)(A) $ 1,224 Reserve for Projects $ 400 $ 212 $ (525) $ 87 Deferred Tax Asset Valuation Allowance $ -- $ 4,043 $ -- $ 4,043 2002 ACCOUNTS DEDUCTED FROM ASSETS Allowance for Doubtful Accounts $ 2,366 $ 57(A) $ (1,253)(A) $ 1,170 Reserve for Projects $ 487 $ 50 $ (137) $ 400 2001 ACCOUNTS DEDUCTED FROM ASSETS Allowance for Doubtful Accounts $ 1,923 $ 543(A) $ (100)(A) $ 2,366 Reserve for Projects $ 531 $ -- $ (44) $ 487 (A) Reflects additions charged to costs and expenses, less deductions for accounts written off or collected, and translation adjustments. IV-4 16 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. COMPUTER TASK GROUP, INCORPORATED By /s/ James R. Boldt ----------------------- James R. Boldt, Chairman, President and Chief Executive Officer Dated: March 12, 2004 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated. Signature Title Date - --------- ----- ---- (i) Principal Executive Officer: Chairman, President and Chief Executive Officer March 12, 2004 /s/ James R. Boldt ---------------------------- (James R. Boldt) (ii) Principal Accounting and Senior Vice President and March 12, 2004 Financial Officer Chief Financial Officer /s/ Gregory M. Dearlove ---------------------------- (Gregory M. Dearlove) (iii) Directors /s/ George B. Beitzel Director March 12, 2004 ---------------------------- (George B. Beitzel) /s/ James R. Boldt Director March 12, 2004 ---------------------------- (James R. Boldt) /s/ Randall L. Clark Director March 12, 2004 ---------------------------- (Randall L. Clark) /s/ Randolph A. Marks Director March 12, 2004 ---------------------------- (Randolph A. Marks) /s/ John M. Palms Director March 12, 2004 ---------------------------- (John M. Palms) /s/ Daniel J. Sullivan Director March 12, 2004 ---------------------------- (Daniel J. Sullivan) 17 EXHIBIT INDEX Page Number Exhibit Description or (Reference) - ------- ----------- -------------- 2. Plan of acquisition, reorganization, arrangement, * liquidation or succession. 3. (a) Restated Certificate of Incorporation of Registrant. (1) (b) Restated By-laws of Registrant. (2) 4. (a) Specimen Common Stock Certificate. (2) (b) Rights Agreement dated as of January 15, 1989, and (1) amendment dated June 28, 1989, between Registrant and The First National Bank of Boston, as Rights Agent. (c) Form of Rights Certificate. (2) 9. Voting Trust Agreement. * 10. (a) Non-Compete Agreement, dated as of March 1, 1984, (2) between Registrant and Randolph A. Marks. (b) Stock Employee Compensation Trust Agreement, dated (2) May 3, 1994, between Registrant and Thomas R. Beecher, Jr., as trustee. (c) Demand Grid Note, dated October 29, 1997, between Registrant (2) and Computer Task Group, Incorporated Stock Employee Compensation Trust. (d) Pledge Agreement, between the Registrant and Thomas R. (2) Beecher, Jr., as Trustee of the Computer Task Group, Incorporated Stock Employee Compensation Trust. (e) Stock Purchase Agreement, dated as of February 25, 1981, (3) between Registrant and Randolph A. Marks. - ---------- * None or requirement not applicable. (1) Filed as an Exhibit to the Registrant's Form 8-A/A filed on January 13, 1999, and incorporated herein by reference. (2) Filed as an Exhibit to the Registrant's Annual Report on Form 10-K for the year ended December 31, 2000, and incorporated herein by reference. (3) Filed as an Exhibit to the Registrant's Registration Statement No. 2 - 71086 on Form S-7 filed on February 27, 1981, and incorporated herein by reference. E-1 18 EXHIBIT INDEX (Continued) Page number Exhibit Description or (Reference) - ------- ----------- -------------- 10. (f) Description of Disability Insurance and Health (4) Arrangements for Executive Officers. (g) 2003 Key Employee Compensation Plans. (5) (h) Computer Task Group, Incorporated Non-Qualified Key Employee (2) Deferred Compensation Plan (i) 1991 Restricted Stock Plan (6) (j) Computer Task Group, Incorporated 2000 Equity Award Plan (7) (k) Executive Supplemental Benefit Plan 1997 Restatement (6) (l) First Amendment to the Computer Task Group, Incorporated Executive Supplemental Benefit Plan 1997 Restatement (6) (m) Executive Compensation Plans and Arrangements. 21 (n) Change in Control Agreement, dated July 16, 2001, between (6) the Registrant and James R. Boldt (o) Employment Agreement, dated July 16, 2001, between the Registrant and James R. Boldt (6) (p) First Employee Stock Purchase Plan (Eighth Amendment and Restatement) (8) - ---------- (4) Filed as an Exhibit to Amendment No. 1 to Registration Statement No. 2-71086 on Form S-7 filed on March 24, 1981, and incorporated herein by reference. (5) Included in the Registrant's definitive Proxy Statement dated April 2004 under the caption entitled "Annual Cash Incentive Compensation," and incorporated herein by reference. (6) Filed as an Exhibit to the Registrant's Annual Report on Form 10-K for the year ended December 31, 2001, and incorporated herein by reference. (7) Included in the Registrant's definitive Proxy Statement dated April 2004 as Exhibit A, and incorporated herein by reference. (8) Filed as an Exhibit to the Registrant's Annual Report on Form 10-K for the year ended December 31, 2002, and incorporated herein by reference E-2 19 EXHIBIT INDEX (Continued) Page number Exhibit Description or (Reference) - ------- ----------- -------------- 11. Statement re: computation of per share earnings 22 12. Statement re: computation of ratios * 13. Annual Report to Shareholders 23 16. Letter re: change in certifying accountant. * 18. Letter re: change in accounting principles. * 21. Subsidiaries of the Registrant. 70 22. Published report regarding matters submitted to a vote * of security holders. 23.(a) Consent of experts and counsel. 71 23.(b) Consent of experts and counsel. 72 24. Power of Attorney. * 31.(a) Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 73 31.(b) Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 74 32. Certification Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 75 E-3 20