Page 10 of 27 EXHIBIT 99(b) KEYCORP STUDENT LOAN TRUST 2002-A OFFICER'S CERTIFICATE JPMorgan Chase Bank JPMorgan Chase Bank fka, Bank One, National Association 4 New York Plaza, 6th Floor One Bank One Plaza, Suite 0126 New York, NY 10004 Chicago, IL 60670 Attn: ABS Administration Attn: Corporate Trust Administration Phone: (212) 623-5437 Phone: (312) 407-0192 Fax: (212) 623-5933 Fax: (312) 407-1708 Key Bank USA, National Association AMBAC Financial Group Inc. 800 Superior Ave, 4th Floor One State Street Plaza Cleveland, OH 44114 New York, NY, 10004 Attn: President, KER Attn: Surveillance; CAP Securities Phone: (216) 828-4293 Phone: (212) 208-3177 Fax: (216) 828-9301 Fax: (212) 363-1459 Key Consumer Receivables LLC c/o Key Bank USA, National Association 800 Superior Ave, 4th Floor Cleveland, Ohio 44114 Attn: President, KER Phone: (216) 828-4293 Fax: (216) 828-9301 Pursuant to Section 3.08 of the Subservicing Agreement between Key Bank USA, National Association as Master Servicer and Pennsylvania Higher Education Assistance Agency, as Subservicer, dated as of September 1, 2002 (the "Agreement"), the undersigned hereby certifies that (i) a review of the activities of PHEAA as Subservicer from January 1, 2003, through December 31, 2003, and of its performance under the Agreement has been made, and (ii) to the best of the undersigned's knowledge, based on the review, PHEAA as Subservicer has fulfilled all its obligations under the Agreement throughout such period. The undersigned also hereby certifies that the Subservicer has disclosed to the Master Servicer and to the Trust's certified public accountants all significant deficiencies relating to the Subservicer's compliance with the minimum servicing standards in accordance with a review conducted in compliance with the Uniform Single Attestation Program for Mortgage Bankers or similar standard as set forth in the Agreement. PENNSYLVANIA HIGHER EDUCATION ASSISTANCE AGENCY, Subservicer Date: February 24, 2004 By: /S/ RICHARD E. WILLEY -------------------------------- Name: Richard E. Willey Title: President and CEO