Page 11 of 27 EXHIBIT 99(c) KEYCORP STUDENT LOAN TRUST 2002-A OFFICER'S CERTIFICATE JPMorgan Chase Bank Deutsche Bank Trust Company Americas fka, Bank One National Association fka, Bankers Trust Company One Bank One Plaza, Suite 0126 60 Wall Street, 26th Floor Chicago, IL 60670 New York, NY 10005 Attn: Corporate Trust Administration Attn: Structured Finance Services Phone: (312) 407-0192 Mail Stop NYC60-2606 Fax: (312) 407-1708 Phone: (212) 250-8522 Fax (212) 797-8606 Key Bank USA, National Association 800 Superior Ave, 4th Floor Cleveland, OH 44114 Attn: President, KER Phone: (216) 828-4293 Fax: (216) 828-9301 Pursuant to Section 3.08 of the Subservicing Agreement between Key Bank USA, National Association as Master Servicer and Great Lakes Educational Loan Services, Inc., as Subservicer, dated as of September 1, 1999 (the "Agreement"), the undersigned hereby certifies that (i) a review of the activities of the Subservicer from January 1, 2003, through December 31, 2003, and of its performance under the Agreement has been made, and (ii) to the best of the undersigned's knowledge, based on the review, the Subservicer has fulfilled all its obligations under the Agreement throughout such period. The undersigned also hereby certifies that the Subservicer has disclosed to the Master Servicer and to the Trust's certified public accountants all significant deficiencies relating to the Subservicer's compliance with the minimum servicing standards in accordance with a review conducted in compliance with the standard as set forth in the Agreement. Great Lakes Educational Loan Services, Inc., Subservicer Date: February 09, 2004 By: /S/ MICHAEL J. NOACK -------------------------------------- Name: Michael J. Noack Title: Chief Servicing Officer