EXHIBIT 10.62

                                      FIFTH
                                    AMENDMENT
                                 TO THE KEYCORP
                       EXECUTIVE SUPPLEMENTAL PENSION PLAN

      WHEREAS, KeyCorp has established the KeyCorp Executive Supplemental
Pension Plan (the "Plan"), and

      WHEREAS, the Board of Directors of KeyCorp has authorized its Compensation
Committee to permit amendments to the Plan, and

      WHEREAS, on March 18, 2004 the Compensation Committee of the Board of
Directors of KeyCorp determined it desirable to amend the Plan and accordingly
authorized the execution of this Fifth Amendment,

      NOW, THEREFORE, pursuant to such action of the Compensation Committee, the
Plan is hereby amended as follows:

      1.    Article II, Section 2.1(n) is amended to delete it in its entirety
and to substitute therefore the following:

            "(n) "INCENTIVE COMPENSATION AWARD" for any Plan year shall
            collectively mean the short term incentive compensation award
            (whether in cash or common shares of the Corporation, and whether
            paid or deferred, or a combination of both) and the long term
            incentive compensation award (whether in cash or common shares of
            the Corporation, and whether paid or deferred, or a combination of
            both) (if any) granted to a Employee under an Incentive Compensation
            Plan, as follows:

            -     An incentive compensation award granted under the KeyCorp
                  Annual Incentive Plan, the KeyCorp Short Term Incentive
                  Compensation Plan, the KeyCorp Management Incentive
                  Compensation Plan, and/or such other Employer-sponsored line
                  of business Incentive Compensation Plan which shall constitute
                  an incentive compensation award for the year in which the
                  award is earned (without regard to the actual time of
                  payment).

            -     An incentive compensation award granted under the KeyCorp Long
                  Term Incentive Compensation Plan ("LTIC Plan") with respect to
                  any multi-year performance period, which shall be deemed to be
                  for the last year of the multi-year period without regard to
                  the actual time of payment of the award. Accordingly, an
                  incentive compensation award granted under the LTIC Plan with
                  respect to the three-year performance period of 1993, 1994,
                  and 1995 will be deemed to be for 1995 (without regard to the
                  actual time of payment), and the entire Incentive Compensation
                  award under the LTIC Plan for that performance period will be
                  a LTIC Plan award for the year 1995.

            -     An incentive compensation award granted under the KeyCorp Long
                  Term Incentive Plan ("Long Term Plan") with respect to any
                  multi-year period which shall be deemed to be for the last
                  year of the multi-year performance period and for the year
                  immediately following such year (without regard to the actual
                  time of payment). Accordingly, an award granted under the Long
                  Term Plan with respect to the four-year performance period of
                  1998, 1999, 2000, and 2001 shall be deemed to be for the years
                  2001 and 2002, with one-half the award allocated to the year
                  2001, and one-half the award allocated to the year 2002.

            -     An incentive compensation award granted in the form of
                  restricted stock under the KeyCorp Amended and Restated 1991
                  Equity Compensation Plan with respect to any multi-year period
                  (but specifically excluding those awards applicable to the
                  2002-2003 multi-year period), which shall be deemed to be for
                  the year in which the award (grant) is made to the
                  Participant; provided, however, that only those shares of
                  restricted stock that have vested as of the Participant's
                  termination date shall be utilized for purposes of determining
                  the Participant's incentive compensation award. The fair
                  market value of such shares as of the date of the restricted
                  stock grant multiplied by the number of vested



                  shares as of the Participant's termination date shall
                  determine the value of such incentive compensation award for
                  purposes of calculating the Participant's Supplemental Pension
                  Benefit under the provisions of Article III of the Plan.

            -     Notwithstanding the foregoing, however, if at the time of the
                  Participant's termination date, the Participant maintains
                  shares of not forfeited restricted stock and such restricted
                  stock later vests in conjunction with the passage of time or
                  with the Corporation's attainment of certain performance
                  criteria, or otherwise, then as of such vesting date(s), the
                  Participant's Monthly Supplemental Pension Benefit shall be
                  recalculated to include such newly vested shares for purposes
                  of determining the value of the Participant's incentive
                  compensation award(s) in accordance with Article III of the
                  Plan."

      2.    ARTICLE II, SECTION 2.1(o) is amended to delete it in its entirety
and to substitute therefore the following:

            "(o) "INCENTIVE COMPENSATION PLAN" shall mean the KeyCorp Management
            Incentive Compensation Plan, the KeyCorp Annual Incentive Plan, the
            KeyCorp Short Term Incentive Compensation Plan, the KeyCorp Long
            Term Incentive Compensation Plan, the KeyCorp Long Term Incentive
            Plan, the KeyCorp Amended and Restated 1991 Equity Compensation
            Plan, and/or such other Employer or KeyCorp sponsored incentive
            compensation plan that KeyCorp in its sole discretion determines
            constitutes an "Incentive Compensation Plan" for purposes of this
            Section 2.1(o), as may be amended from time to time."

      3.    ARTICLE II, SECTION 2.1(w) shall be added to the provisions of
Article II to include the term "Harmful Activity" as a new definition to the
Plan as follows:

            "(w) "HARMFUL ACTIVITY" shall have occurred if the Participant shall
            do any one or more of the following:

            (i)   Use, publish, sell, trade or otherwise disclose Non-Public
                  Information of KeyCorp unless such prohibited activity was
                  inadvertent, done in good faith and did not cause significant
                  harm to KeyCorp.

            (ii)  After notice from KeyCorp, fail to return to KeyCorp any
                  document, data, or thing in his or her possession or to which
                  the Participant has access that may involve Non-Public
                  Information of KeyCorp.

            (iii) After notice from KeyCorp, fail to assign to KeyCorp all
                  right, title, and interest in and to any confidential or
                  non-confidential Intellectual Property which the Participant
                  created, in whole or in part, during employment with KeyCorp,
                  including, without limitation, copyrights, trademarks, service
                  marks, and patents in or to (or associated with) such
                  Intellectual Property.

            (iv)  After notice from KeyCorp, fail to agree to do any acts and
                  sign any document reasonably requested by KeyCorp to assign
                  and convey all right, title, and interest in and to any
                  confidential or non-confidential Intellectual Property which
                  the Participant created, in whole or in part, during
                  employment with KeyCorp, including, without limitation, the
                  signing of patent applications and assignments thereof.

            (v)   Upon the Participant's own behalf or upon behalf of any other
                  person or entity that competes or plans to compete with
                  KeyCorp, solicit or entice for employment or hire any KeyCorp
                  employee.

            (vi)  Upon the Participant's own behalf or upon behalf of any other
                  person or entity that competes or plans to compete with
                  KeyCorp, call upon, solicit, or do business with (other than
                  business which does not compete with any business conducted by
                  KeyCorp) any KeyCorp customer the Participant called upon,
                  solicited, interacted with, or became acquainted with, or
                  learned of through access to information (whether or not such
                  information is or was non-public) while the Participant was
                  employed at KeyCorp unless such prohibited activity was
                  inadvertent, done in good faith, and did not involve a



                  customer whom the Participant should have reasonably known was
                  a customer of KeyCorp.

            (vii) Upon the Participant's own behalf or upon behalf of any other
                  person or entity that competes or plans to compete with
                  KeyCorp, after notice from KeyCorp, continue to engage in any
                  business activity in competition with KeyCorp in the same or a
                  closely related activity that the Participant was engaged in
                  for KeyCorp during the one year period prior to the
                  termination of the Participant's employment.

            For purposes of this Section 2.1(w) the term:

            "INTELLECTUAL PROPERTY" shall mean any invention, idea, product,
            method of doing business, market or business plan, process, program,
            software, formula, method, work of authorship, or other information,
            or thing relating to KeyCorp or any of its businesses.

            "NON-PUBLIC INFORMATION" shall mean, but is not limited to, trade
            secrets, confidential processes, programs, software, formulas,
            methods, business information or plans, financial information, and
            listings of names (e.g., employees, customers, and suppliers) that
            are developed, owned, utilized, or maintained by an employer such as
            KeyCorp, and that of its customers or suppliers, and that are not
            generally known by the public.

            "KEYCORP" shall include KeyCorp, its subsidiaries, and its
            affiliates."

      4.    Article III of the Plan shall be amended to include a new Section
3.5 Supplemental Pension Benefit Recalculation as a Result of Harmful Activity
as follows:

            "3.5 SUPPLEMENTAL PENSION BENEFIT RECALCULATION AS A RESULT OF
            HARMFUL ACTIVITY. Notwithstanding the foregoing provisions of
            Section 2.1(n) of the Plan and this Article III, the Corporation
            reserves the right at all times to recalculate a Participant's
            Supplemental Pension Benefit, if it is determined that within six
            months of the Participant's termination date the Participant has
            engaged in any Harmful Activity, as that term is defined in
            accordance with Section 2.1(w) of the Plan, which results in the
            forfeiture of all or any portion of the Participant's restricted
            share award(s) under the KeyCorp Amended and Restated 1991 Equity
            Compensation Plan. Such recalculation shall relate back to the
            Participant's original date of termination, and any Supplemental
            Pension Benefit payment paid to the Participant in excess of such
            recalculated Supplemental Pension Benefit amount shall be offset
            against any future Supplemental Pension Benefit payments to be paid
            to the Participant."

      5.    Except as otherwise amended herein, the Plan shall remain in full
force and effect.

      IN WITNESS WHEREOF, KeyCorp has caused this Fifth Amendment to the Plan to
be executed by its duly authorized officer to be effective as of the 18th day of
March, 2004.

                                                KEYCORP

                                                By: /s/ Thomas E. Helfrich
                                                    ---------------------------
                                                Title: Executive Vice President