1 EXHIBIT 11 KEYCORP COMPUTATION OF NET INCOME PER COMMON SHARE (dollars in millions, except per share amounts) Three months ended Sept. 30, Nine months ended Sept. 30, ----------------------------------- ----------------------------------- 1997 1996 1997 1996 ---------------- ---------------- ---------------- ---------------- NET INCOME APPLICABLE TO COMMON SHARES Net income $236 $207 $671 $632 Less: Preferred dividend requirements -- -- -- 8 ---------------- ---------------- ---------------- ---------------- Net income applicable to Common Shares $236 $207 $671 $624 ================ ================ ================ ================ NET INCOME PER COMMON SHARE Weighted average Common Shares outstanding (000) 218,107 229,668 219,570 231,363 ================ ================ ================ ================ Net income applicable to Common Shares $236 $207 $671 $624 ================ ================ ================ ================ Net income per Common Share $1.08 $.90 $3.06 $2.70 ================ ================ ================ ================ NET INCOME PER COMMON SHARE -- PRIMARY Weighted average Common Shares outstanding (000) 218,107 229,668 219,570 231,363 Dilutive common stock options (000)1 4,744 3,280 4,204 3,332 ---------------- ---------------- ---------------- ---------------- Weighted average Common Shares and Common Share equivalents outstanding (000) 222,851 232,948 223,774 234,695 ================ ================ ================ ================ Net income applicable to Common Shares $236 $207 $671 $624 ================ ================ ================ ================ Net income per Common Share $1.06 $.89 $3.00 $2.66 ================ ================ ================ ================ NET INCOME PER COMMON SHARE -- FULLY DILUTED Weighted average Common Shares outstanding (000) 218,107 229,668 219,570 231,363 Dilutive common stock options (000)1 5,114 3,940 5,145 4,305 ---------------- ---------------- ---------------- ---------------- Weighted average Common Shares and Common Share equivalents outstanding (000) 223,221 233,608 224,715 235,668 ================ ================ ================ ================ Net income applicable to Common Shares $236 $207 $671 $624 ================ ================ ================ ================ Net income per Common Share $1.06 $.88 $2.99 $2.65 ================ ================ ================ ================ <FN> 1 Dilutive common stock options are based on the treasury stock method using average market price in computing net income per Common Share--primary, and the higher of period-end market price or average market price in computing net income per Common Share--fully diluted. 44