1 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For The Year Ended June 30, 1998 Commission File Number: 0-26802 CHECKFREE HOLDINGS CORPORATION (Exact name of Registrant as specified in its charter) DELAWARE 58-2360335 (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification No.) 4411 EAST JONES BRIDGE ROAD NORCROSS, GEORGIA 30092 (Address of principal executive offices, including zip code) (770) 441-3387 (Registrant's telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: None Securities registered pursuant to Section 12(g) of the Act: Common Stock, $.01 par value Preferred Stock Purchase Rights Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to the filing requirements for at least the past 90 days. Yes X No --- --- Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. [ ] The aggregate market value of the Registrant's Common Stock held by non-affiliates of the Registrant was approximately $404,038,440 on September 9, 1998. There were 55,571,546 shares of the Registrant's Common Stock outstanding on September 9, 1998. DOCUMENTS INCORPORATED BY REFERENCE Portions of the Registrant's Annual Report to Stockholders for the fiscal year ended June 30, 1998 are incorporated by reference in Part II. Portions of the Registrant's Proxy Statement for the 1998 Annual Meeting of Stockholders are incorporated by reference in Part III. 2 TABLE OF CONTENTS ----------------- Page ---- PART I Item 1. Business 3 Item 2. Properties 24 Item 3. Legal Proceedings 24 Item 4. Submission of Matters to a Vote of Security Holders 24 PART II Item 5. Market for the Registrant's Common Equity and Related Stockholder Matters 25 Item 6. Selected Financial Data 25 Item 7. Managements Discussion and Analysis of Financial Condition and Results of Operation 25 Item 7A. Quantitative and Qualitative Disclosures About Market Risk 26 Item 8. Financial Statements and Supplementary Data 26 Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure 26 PART III Item 10. Directors and Executive Officers of the Registrant 27 Item 11. Executive Compensation 27 Item 12. Security Ownership of Certain Beneficial Owners and Management 27 Item 13. Certain Relationships and Related Transactions 27 PART IV Item 14. Exhibits, Financial Statement Schedules and Reports on Form 8-K 28 Signatures 33 -2- 3 PART I ITEM 1. BUSINESS. GENERAL As used in this report, "CheckFree" is generally used to indicate CheckFree Holdings Corporation(1) prior to its acquisition of Servantis Systems Holdings, Inc. on February 21, 1996 (the "Servantis Acquisition"), prior to its acquisition of Security APL, Inc. on May 9, 1996 (the "Security APL Acquisition"), and prior to its acquisition of Intuit Services Corporation on January 27, 1997 (the "ISC Acquisition") (the Servantis Acquisition, the Security APL Acquisition, and the ISC Acquisition are collectively referred to as the "Acquisitions"). "Servantis" is generally used to indicate Servantis Systems Holdings, Inc. prior to its acquisition by CheckFree, "Security APL" is generally used to indicate Security APL, Inc. prior to its acquisition by CheckFree, "ISC" is generally used to indicate Intuit Services Corporation prior to its acquisition by CheckFree, and the term the "Company" is used to indicate the combined company following the Acquisitions. CheckFree Holdings Corporation (the "Company") is a leading provider of electronic commerce services, institutional portfolio management services, and financial application software for financial institutions and businesses and their customers. The Company services approximately 2.4 million consumers, 1,000 businesses, and 850 financial institutions (including the 500 largest banks in the United States). The Company has also signed agreements with over 350 financial institutions to provide electronic home banking services for the customers of those financial institutions. This report contains forward-looking statements which involve risks and uncertainties. The Company's actual results may differ materially from the results discussed in the forward-looking statements. Factors that might cause such a difference include, but are not limited to, those discussed in "Business - - -- Business Risks." The business of the Company is pursued through three independent but inter-related divisions: Electronic Commerce, Institutional Investment Services, and Software. All three divisions market their services and products to financial institutions, the investment industry, and to their customers, both consumer and business. The Company's current business has been developed through expansion of its core electronic commerce business and the acquisition of companies operating businesses similar to, or complementary with, that business. EVOLUTION OF CURRENT BUSINESS The Company was incorporated in Ohio in 1981 and reincorporated in Delaware in 1986. The Company has three direct and indirect wholly owned subsidiaries: CheckFree Corporation, a Delaware corporation; CheckFree Investment Corporation, a Delaware corporation; and RCM Systems, Inc., a Wisconsin corporation. The Company's principal executive offices are located at 4411 East Jones Bridge Road, Norcross, Georgia 30092 and its telephone number is (770) 441-3387. The Company's Internet address is http://www.checkfree.com. 5B CAPABILITY Prior to the Acquisitions, the Company operated its business in one business segment, electronic bill payment. Through the Acquisitions the Company obtained the customer relationships, technology, skilled personnel, and other - - -------- (1)The business was founded in 1981, and following a number of acquisitions and divestitures, reorganized its corporate structure on December 22, 1997. CheckFree Holdings Corporation is the parent corporation of CheckFree Corporation, the principal operating company of the business. In connection with the restructuring, holders of Common Stock of CheckFree Corporation became holders of an identical number of shares of Common Stock of CheckFree Holdings Corporation. The restructuring was effected by a merger conducted pursuant to Section 251(g) of the Delaware General Corporation Law, which provides for the formation of a holding company structure without a vote of the stockholders of the Company. (For more detailed information concerning the restructuring, please refer to the Company's Form 8-K filed on December 30, 1997.) -3- 4 resources required to fulfill its strategy of diversifying its offerings in electronic commerce to embrace each of the 5Bs: electronic bill payment, bill presentment, banking, brokerage, and business payments ("5Bs"). These acquisitions also helped to enable the Company to extend the application of its expertise and relationships in electronic commerce to two related areas, investment services and software. THE SERVANTIS ACQUISITION On February 21, 1996, CheckFree acquired Servantis for approximately $165.1 million, consisting of the issuance of 5.7 million shares of the Company's Common Stock valued at $20.00 per share and $42.5 million in cash to repay Servantis' long-term debt. The Company accounted for the Servantis Acquisition using the purchase method of accounting. THE SECURITY APL ACQUISITION On May 9, 1996, CheckFree acquired Security APL for approximately $53.3 million, consisting of the issuance of 2.8 million shares of the Company's Common Stock valued at $18.50 per share. The Company accounted for the Security APL Acquisition using the purchase method of accounting. THE ISC ACQUISITION On January 27, 1997, CheckFree acquired ISC for approximately $199.0 million, consisting of the issuance of 12.6 million shares of the Company's Common Stock and $20.0 million payable in two equal cash payments to the seller, Intuit Inc. ("Intuit"). The Company accounted for the ISC Acquisition using the purchase method of accounting. INTEGRATION OF ACQUISITIONS The Acquisitions further CheckFree's strategy of providing an expanding range of convenient, secure, and cost-effective electronic commerce services and related products to financial institutions and businesses and their customers. Servantis' experience and relationships developed as a provider of electronic commerce and financial applications software and services to financial institutions substantially enhances the Company's presence in the financial institutions market of the electronic commerce industry. Security APL's experience as a vendor of portfolio management and software services to institutional investment managers and consumers permits the Company to continue to enhance these service offerings to institutional investment managers and for consumers through the Company's financial institution distribution channels. ISC's base of financial institution banking customers expanded the Company's home banking and bill payment offering, and made the Company's services more readily available to a wider base of financial institutions and their customers. The integration of each of the Acquisitions with the original core business has created a single vendor of electronic commerce services and related products to an expanded customer base of financial institutions and businesses and their customers. POST-ACQUISITIONS STRATEGY The Acquisitions support CheckFree's attainment of its overall goal of providing an expanding range of convenient, secure, and cost-effective electronic commerce services and related products to financial institutions, businesses and their customers. The Company has designed its services and products to take advantage of opportunities it perceives in light of current trends and the Company's fundamental strategy. The components of the Company's strategy are to: Offer Services to Consumers and Businesses Through Financial Institutions. The Company believes that the public will most readily adopt electronic methods for financial transactions when they are offered with the imprimatur of a trusted financial institution. The Company believes that this strategy enhances user confidence in the underlying technology and encourages financial institutions to promote use of the Company's services. Exploit Multiple Distribution Channels. In addition to distributing directly through financial institutions, the Company maintains alliances with market-leading companies to achieve deeper market penetration. To better reach smaller financial institutions, the Company has entered into distribution agreements with certain independent firms -4- 5 which the Company believes can more efficiently address the needs of this segment of the industry. Additionally, by making its services available to users of personal financial management software, such as Quicken, and of business management software, such as QuickBooks, the Company expands public access to, and awareness of, its services. Similarly, the Company offers web-based products to both bank and non-bank financial institutions for their own and for their customers' use. The Company also sponsors the Electronic Banking Association, a non-profit organization, which promotes electronic banking and related services. Leverage Customers and Alliances Across Markets. The Company's efforts in each target market are designed to increase its successor opportunities in its other markets. The products and customer bases of the acquired companies substantially increase the Company's offerings to financial institutions, which the Company expects will enhance its opportunity to expand its electronic commerce services through them to businesses and ultimately to the end users. Expand Customer Care and Technical Support. The Company supports and services its customers through numerous activities, including annual user group meetings and customer satisfaction surveys, technical and non-technical support (through help desk, e-mail, facsimile, and bulletin board), service implementation, and training. The Company is enhancing its ability to provide first and second-tier support of its services through advanced communications technologies which enable the Company to efficiently respond, either directly or as part of financial institutions' customer support systems, to end-user inquiries on the World Wide Web. The Company believes that providing superior quality and accessible and reliable customer care is essential to establishing and maintaining successful relationships with its customers. ELECTRONIC COMMERCE INTRODUCTION Over the last decade, electronic execution of financial transactions has increased substantially. Increased use of credit cards, automated teller machines ("ATMs"), electronic funds transfer and direct payroll deposit have automated, simplified and reduced the costs of financial transactions for financial institutions and businesses and their customers. The Company believes that increasing public awareness and acceptance of electronically-effected transactions creates an expanding market for its services. Electronic commerce offers the potential to complete financial transactions more quickly, with greater accuracy, and at a lower cost than traditional paper-based methods. OPPORTUNITIES The Company considers activities traditionally conducted on paper or in person as offering it opportunities to sell its services. The Company believes that the greater the volume of such activities, and the higher chance for error, or the imposition of inconvenience, the greater will be the Company's opportunity. Continued Use of Paper Checks. A substantial portion of financial transactions in the U.S. are still executed by paper check. Checks impose significant costs on financial institutions and businesses and their customers. Time costs include the writing, mailing, recording, and processing of checks. Financial costs include postage, processing costs and costs associated with the "float" created between the time checks are written and cleared. Paper Billing. Many financial transactions are initiated by the rendering of a paper bill or invoice which is delivered to the payer by U.S. mail. It is estimated that over 15 billion paper bills are produced each year, and that the cost of submitting a printed bill, including printing, postage, and advertisements, ranges between $0.65 and $1.25. Additional costs inherent in the system include delays, opportunity for losses in the mail, misplaced bills, printing errors, and accessibility limited to a single physical mail-drop. Moreover, merchants continue to seek better means of marketing to their customers than can be accomplished through mailings. Conventional Banking. Many financial transactions are currently conducted in person at bank branches. For many bank customers, conducting banking requires a physical visit to a branch in order to check balances, transfer sums from one account to another, inquire on the status of an item, to make deposits, or to obtain assistance in reconciling accounts. Banks incur substantial expenses in providing personnel and physical plants to service these requirements. -5- 6 Bank customers incur transportation costs and personal inconvenience and delay by traveling to a branch location to complete these transactions. Conventional Brokerage. Traditional investment brokerage houses render statements of account to customers on paper conveyed to their clients through the U.S. mail. For active account-holders, or in rapidly-changing markets, by the time the paper statement is received and reviewed, the information may be seriously out-of-date. Tax lot accounting, and comparison to historical balances is often unavailable through the paper statement. There are considerable costs involved in preparing and mailing paper statements, and in providing personnel at the brokerage to respond to inquiries regarding the status of accounts. Business Payments. In addition to the costs and inconvenience borne by consumers in receiving and paying paper bills, businesses often receive multiple invoices from the same vendor comprising periodic statements. Issues such as discounts for prompt payment, returns, allowances, disputed charges, and other adjustments, as well as reconciliation to the business's own records, increase the costs of payment. It is estimated that businesses issue more than 28 billion checks annually. TRENDS Notwithstanding the current predominant usage of conventional methods of conducting financial transactions, there are a number of current trends that are driving increasing acceptance of electronic commerce in the U.S.: - Increase in Electronic Financial Transactions. Over the last decade, electronic execution of financial transactions has increased substantially. Increased use of credit cards, ATMs, electronic funds transfer, and direct payroll deposit have automated, simplified, and reduced the costs of financial transactions for consumers, businesses, and financial institutions. - Continuing Penetration of Personal Computers and Modems into U.S. Households. - Rapid Growth in On-line Interactive Services, Particularly in the Internet. A presence on the World Wide Web is increasingly being viewed as a necessity by companies of all sizes. At the same time, security concerns in using the Internet to conduct financial transactions appear to have been substantially allayed. - Growth in Small Business Use of Personal Computers. - Continuing Automation of Financial Institutions' Operations. Financial institutions are facing increasing competition as a result of banking deregulation and technological innovation. The competition is not only from within the financial institution industry, but also from new competitors in related industries, such as insurance companies and mutual funds. The Company believes that in an increasingly competitive environment, financial institutions will seek opportunities to automate their operations by providing electronic banking, electronic bill payment and automated portfolio services to their customers, and by investing in cost-saving software. These services, the Company believes, will enable financial institutions to reduce costs, generate fee-based income and strengthen their customer relationships. -6- 7 - Competition Between Banks and Non-Bank Financial Institutions for Customers. The traditional supremacy of banks as the provider of financial services is being increasingly challenged by others such as brokerage houses, mortgage brokers, software companies, and web-based portals and specialty financial sites on the World Wide Web. THE COMPANY'S RESPONSE The Company believes there is a significant opportunity to expand the market for electronic commerce among financial institutions, businesses, and their customers. Paper transactions impose significant costs that can be reduced through electronic execution. The continuing penetration of personal computers and modems into U.S. households, along with the rapid growth in on-line interactive services, are providing the technical infrastructure required to accelerate the acceptance of electronic commerce. In addition, the Company believes the key requirements that must be addressed to increase acceptance of electronic commerce applications include: (i) maintenance of industry-wide quality levels for security, accuracy, reliability and convenience; (ii) reduction in transaction processing costs; (iii) application of easy-to-use interfaces; and (iv) development of seamless integration with the existing financial infrastructure and existing relationships among all parties to a financial transaction. As a result, the Company believes that the opportunity exists to provide an integrated set of electronic services that further automate financial transactions for financial institutions and businesses and their customers. PRODUCTS, SERVICES, AND COMPETITION ELECTRONIC COMMERCE SERVICES The Company has adopted a "5B" response to the electronic commerce market, comprising Bill Payment, Bill Presentment, Banking, Brokerage, and Business Payment services. The Company's electronic commerce services and related products are targeted to financial institutions, businesses, and their customers. To ensure the security of all the electronic commerce transactions that the Company processes, the Company utilizes a combination of measures, including various proprietary security technologies and existing industry security standards such as encryption and multiple authorization and authentication technologies. The Company is continually developing new electronic commerce services and enhancing its existing services for each of its target markets. (1) Bill Payment. The Company's origins were in offering electronic bill payment to consumers. In keeping with the Company's primary strategy of offering electronic commerce alternatives through financial institutions, the Company accommodates several alternative means for consumers to pay bills. The Company designs and develops private label services for financial institutions, which in turn offer electronic payment as one component of home banking services available to their customers. Interfaces with personal financial management software, such as Quicken, Managing Your Money and Microsoft Money are available to users of most versions. Additionally, the Company provides bill payment services to users of Intuit's financial services website, Quicken.com. The Company also offers bill payment services in conjunction with bill presentment through the Internet to consumers whose financial institutions are not yet able to offer such services. The Company believes that its services offer significant benefits to financial institutions, including lower transaction processing costs, additional fee income, potential new customers, and attractive additional services to offer existing customers. By providing access to its services through widely-sold PFMs, through proprietary financial institution software, and through the Internet, the Company intends to encourage the greatest use of its services. Revenues are generated through contracts that the Company signs with individual financial institutions. Although the structure of contracts vary, the Company typically negotiates with the institution an implementation fee, a monthly base fee per customer account on the service provided by the Company, plus a variable per transaction fee which decreases based on the volume of transactions. Contracts typically have one-to-three year terms and generally provide for minimum fees if certain transaction volumes are not met. The Company utilizes direct sales and distribution alliances to market to financial institutions and has the ability to customize services for each institution. -7- 8 The Company has contracts with more than 350 financial institutions through which electronic payment services are provided to customers of the financial institutions. Some of the financial institutions served by the Company include: Bank of America, Bank One, Chase Manhattan, KeyCorp, NationsBank, Wells Fargo, Charles Schwab, and Merrill Lynch. The Company's bill payment services enable financial institution customers and direct consumer subscribers to pay bills electronically using a variety of devices such as personal computers and touch-tone telephones. Bills paid by consumers using the Company's bill payment services typically include payments such as credit card statements, monthly mortgage payments, and utility bills, but a cornerstone of the Company's offering is that it can facilitate payment to anyone. Consumers can use the Company to make any payments from any checking account at any financial institution in the United States. Recurring bills such as mortgages can be paid automatically and scheduled in advance for an indefinite period of time, as specified by the user. As of June 30, 1998, the Company had approximately 2.4 million consumers benefitting from its bill payment and/or home banking services. (2) Bill Presentment. In March 1997, the Company announced the market release of its electronic bill presentment and payment product, CheckFree E-Bill. Offered originally as a world-wide web based service, it permits billing companies to deliver full-color electronic bills to their customers' personal computers, together with detailed information and the electronic equivalent of promotional inserts. The recipients can use the service to electronically make payment. Pursuant to its strategy of offering services through financial institutions, the Company is marketing the service to banks to be incorporated into their electronic banking and bill payment services. The Company enters into a variety of arrangements with banks and billing companies to provide such services and, in some cases, will share revenue derived from billing companies with banks. The Company believes that billing companies could eventually achieve substantial savings by utilizing the Company's bill presentment service, but the Company believes that an even stronger incentive for billers to present bills electronically is the opportunity such a system offers for more effective marketing to customers. (3) Banking. The Company supports home electronic banking services for financial institutions and their customers. Using a variety of PFMs, institution proprietary software, and other front ends, customers can access their accounts through personal computers, the Internet, or telephone-based voice recognition unit (VRU) systems, to effect a wide variety of banking transactions. Among these are balance inquiries, fund transfers, customer service, customer billing, and marketing. The service facilitates on-line reconciliation to PC-based account registers, matching cleared items with previously-entered transactions. Revenues are generated through contracts that the Company signs with individual financial institutions. The Company typically negotiates with the institution an implementation fee, a base monthly fee per customer account on the service provided by the Company, plus a variable per transaction fee which decreases based on the volume of transactions. Contracts typically have three-to-five-year terms and generally provide for minimum fees if certain transaction volumes are not met. The Company utilizes direct sales and distribution alliances to market to financial institutions and has the ability to customize services for each institution. The Company believes that banks that offer electronic banking increase customer retention, have a superior marketing channel, and experience fewer time-consuming customer service problems. (4) Brokerage. The Company provides customized solutions for financial service providers either for internal use, or to support offerings to their customers. The Company's services provide fully integrated, on-line trading, portfolio accounting, quotes, news services, research, and fundamental data. The Company believes the service offers significant benefits to financial institutions, including lower costs, additional fee income, potential new customers, and attractive additional services to offer to existing customers. A web-based product enables financial institutions to add to their own web sites services which include a cost basis tax lot accounting tool that allows financial institution customers to keep track of the investments they own, and provides the customers with enough information to make informed decisions about generating gains or losses from their portfolios when required. It also provides a seamless connection to electronic brokerage via various order entry screens. The system also allows for integration of third party information (e.g,. research reports, financial news, fundamental data, etc.). These products and services permit banks to offer many of the services required for them to compete effectively with non-bank financial institutions. Although the Company has discontinued the sale of its web-based product, it will continue to service existing customers under contracts through December 31, 1999. -8- 9 (5) Business Payments. The Company facilitates electronic payments for businesses through its offerings of business bill payment and banking, ACH processing, and automatic accounts receivable processing services. As it does for consumers, the Company enables businesses to make payments to anyone. The business bill payment system accommodates the special requirements of businesses which can obtain the service through their financial institution. The Company employs a direct sales force to market the service through banks, and others. Subject to certain non-compete obligations assumed in conjunction with the termination of the Company's joint venture with ADP, the Company offers its business bill payment capability directly to developers of business accounting systems. ADP continues to utilize the Company's services to provide bill payment capability to its customers. The Company's ACH processing offering affords financial institutions the opportunity to outsource their ACH processing which has traditionally been handled in-house. The Company's service provides a more cost efficient solution to financial institutions and allows the institutions to focus on their higher profitability core competencies. The Company provides automatic accounts receivable collections for businesses in the on-line interactive services, Internet access, health and fitness and various other industries, enabling these businesses to collect monthly membership or access fees through links to the customer's credit card or bank account. Services are typically provided under exclusive contracts for three years with automatic renewals. For providing collection services, businesses pay the Company implementation fees, transaction fees and credit card discount fees. Competition. Portions of the electronic commerce market are becoming increasingly competitive. The Company faces significant competition in all of its customer markets. A number of banks have developed, and others may in the future develop, home banking services in-house. A number of relatively small companies, such as Travelers Express (a division of Viad), compete with the Company in electronic bill payment. In the business market, the Company competes with ACH processors. The Federal Reserve's ACH is the national payment clearance system through which any bank can effect debit transactions to any authorized consumer checking account. The Company also faces competition in ACH processing from numerous banks. Microsoft Corporation and First Data Corporation have formed a joint venture, originally known as MSFDC, which competes aggressively with the Company in the area of bill payment and bill presentment. In September 1998, it was announced that MSFDC had changed its name to TransPoint and had accepted an equity investment from Citibank which will perform bill payment processing for the venture. In the brokerage segment, the Company competes with Shaw Data and Advent, and the Company competes for business bill payment customers with ACI and Deluxe Data, which provide ACH processing. Because the electronic commerce industry is expected to grow substantially in the coming years, the Company anticipates continued strong competition, but it believes that the increased attention and credibility such competition will bring to the industry may broaden the market and increase the percentage of financial transactions which are effected by electronic means. INVESTMENT SERVICES Generally. The Company offers portfolio accounting and performance measurement to investment advisors, brokerage firms, banks, and insurance companies. Clients are able to leverage their systems and streamline their operations. The Company designs custom solutions with clients, allowing investment managers the kind of functionality that dramatically increases productivity. The full-range of portfolio management system solutions include data conversion, personnel training, trading system, graphical client reporting, performance measurement, technical network support, interface setup, and DTC processing on behalf of clients. The Company supports money managers who charge a flat fee for their services (the "Wrap Industry") and is a leading supplier to such money managers. Competition. Competition for portfolio services includes two main segments. The Company competes with providers of portfolio accounting software, including Advent Software, and PORTIA (a division of Thomson Financial). The Company also competes with service bureau providers such as Shaw Data (a Sunguard Company) and FMC Service Bureau. -9- 10 SOFTWARE Generally. The Company is a leading provider of electronic commerce and financial applications software and services for businesses and financial institutions. The Company designs, markets, licenses, and supports software products for electronic corporate banking, financial lending, regulatory compliance, and document imaging. In addition, the Company offers software consulting and remote processing services. The Company's financial application software revenues are derived primarily from the sale of software licenses and software maintenance fees. The Company's software is sold under perpetual licenses, and maintenance fees are received through renewable agreements. The Company also derives revenues from project consulting services and from remote transaction processing fees. In April 1998, the Company announced its intention to divest itself of many of its software businesses. By September 1998, it had sold its item processing, wire transfer and cash management, leasing, and mortgage businesses. The Company's planned sale of its imaging business is expected to close by mid-October 1998, but the contemplated divestiture of its Safe Box Accounting software business has been indefinitely postponed because received offers were considered inadequate. Retained software products licensed by the Company provide systems that range from back office operations to front-end interface with the clients of the Company's customers. Applications include reconciliation, regulatory compliance, ACH origination and processing, and safe deposit box accounting. The Company's software products are sold under individual brand names. Its most significant products include: BRAND NAME FUNCTION CUSTOMERS ---------- -------- --------- PEP+ Automated Clearing House Processing Businesses and financial institutions RECON-PLUS Group Account Reconciliation Businesses and financial institutions ARP/SMS Financial Account Reconciliation Financial institutions ACH. The ACH network was developed in the 1970s to permit the electronic transfer of funds and thus curtail the growth in the number of paper checks in circulation. The ACH network acts as the clearing facility for routing electronic funds transfer entries between financial institutions. All ACH transfers are handled in a standard format established through the National Automated Clearing House Association ("NACHA"). More than 15,000 financial institutions participate in the ACH system. There are 31 ACHs, which geographically coincide with the 12 Federal Reserve Banks, their branches and processing centers. The Company's electronic funds transfer products are inter-related and may be used by either businesses or financial institutions depending on the services they offer their customers and employees. The Company developed the most widely used, comprehensive ACH processing system in the United States, the Paperless Entry Processing System Plus ("PEP+"). PEP+ is an on-line, real-time system providing an operational interface for originating and receiving electronic payments through the ACH. The Company continues to support the Paperless Entry Processing System ("PEP"), which was the predecessor to PEP+. Reconciliation. The Company's reconciliation products provide U.S. banks, international banks and corporate treasury operations with automated check and non-check reconciliations in high volume, multi-location environments. These systems are often tailored so that banks and multi-bank holding companies may deliver reconciliation services meeting the specific needs of corporate customers. Those reconciliation products are also designed for non-banking corporations that perform account reconciliation in-house as well as companies with many branch locations. Some of the services the Company's reconciliation products provide are automated deposit verification, consolidated bank account reconciliations and cash mobilization, immediate and accurate funds availability data, and improved cash control. -10- 11 In 1995, the Company introduced RECON-Plus for Windows a client/server based "horizontal" reconciliation system. RECON-Plus for Windows is most frequently used for internal reconciliation by large businesses, financial service firms, and utilities, including the reconciliation of debit and credit card transactions, checks, ATM transactions, ACH transfers, and securities transactions. The Company's Account Reconciliation Package ("ARP"), is one of the most widely used account reconciliation systems in the U.S. banking industry. The ARP/Service Management System ("ARP/SMS"), developed in 1995 to replace and augment the existing ARP package, is a fully integrated on-line and real time system that enables banks to immediately process their customer transactions to produce accurate, timely reconciliations while streamlining back-office processes. ARP/SMS also groups accounts across banks within bank holding companies and allows banks to streamline their operations by reconciling their intra-bank transactions. Other. The Company also offers software products and services in the following areas: safe box accounting and compliance with certain IRS regulations. Licenses. The Company generally grants non-exclusive, non-transferable perpetual licenses to use its application software at a single site. The Company's standard license agreements contain provisions designed to prevent disclosure and unauthorized use of its software. License fees vary according to a number of factors, including the services to be provided by the Company. Multiple site licenses are available for an additional fee. In its license agreements, the Company generally warrants that its products will function in accordance with the specifications set forth in its product documentation. A significant portion of the license fee payable under the Company's standard license agreement is payable upon the delivery of the product documentation and software to the customer, with the balance of the license fee due upon installation. The standard license fee for most products covers the installation of the Company's software and maintenance for the first three to twelve months. Installation, Maintenance, and Support. Maintenance includes certain enhancements to the software. Customers who obtain maintenance generally retain maintenance service from year to year. To complement customer support, the Company and many of its customers frequently participate in user groups. These groups exchange ideas and techniques for using the Company's products and provide a forum for customers to make suggestions for product acquisition, development, and enhancement. Competition. The computer application software industry is highly competitive. In the financial applications software market, the Company competes directly or indirectly with a number of firms, including large diversified computer software service companies and independent suppliers of software products. Management believes there is at least one direct competitor for most of its software products. Nonetheless, no competitor of the Company competes with it in all software product areas. The Company's product lines also face competition from numerous competitors. The Company's Imaging/COLD product lines compete with the products of several companies, including IBM, IIC, and Computron, and its RECON-Plus product competes with Chesapeake, Driscoll and GEAC. Management believes that the major factors affecting customer decisions in its market, in addition to price, are product availability, flexibility, the comprehensiveness of offered products, and the availability and quality of product maintenance, customer support and training. The Company's ability to compete successfully also requires that it continue to develop and maintain software products and respond to regulatory change and technological advances. Management believes that it currently competes favorably in the marketplace with respect to these criteria. See "Business -- Risk Factors (Intense Competition)." DISTRIBUTION ALLIANCES An element of the Company's strategy is the creation and maintenance of distribution alliances that maximize access to potential customers for the Company's electronic commerce services and related products. The Company believes that these partnerships enable the Company to offer its services and related products to a larger customer base -11- 12 than can be reached through stand-alone marketing efforts. The Company seeks distribution alliance partners which have maximum penetration and leading reputations for quality with the Company's target customers. To date, the Company has entered into or is negotiating distribution alliances with several companies, including Automatic Data Processing, Inc. ("ADP"), AT&T Corporation ("AT&T"), Alltel, EDS, Fiserv, Inc. ("Fiserv"), FiTech, Inc. ("FiTech"), Five Paces, Inc. ("Five Paces"), and Home Financial Network. The Company also has arrangements with Optika in connection with its imaging offerings, and with MicroBank for RECON-Plus for Windows. On October 29, 1997, the Company entered into a 10-year processing partnership with Integrion Financial Network, L.L.C. ("Integrion") to provide financial institutions with a fully integrated, end-to-end, cost effective electronic billing and payment processing service employing Integrion's Gold Message Standard for Electronic Commerce, its Interactive Financial Services platform and the Company's processing infrastructure. (For more detailed information concerning the Integrion partnership, please refer to the Company's Form 8-K filed on November 12, 1997.) RESEARCH AND DEVELOPMENT The Company maintains a research and development group with a long-term perspective of planning and developing new services and related products for the electronic commerce, financial application software, and investment services markets. The Company has established the following guidelines for pursuing the development of new services: - Distinctive benefits to customers - Ability to establish a leadership position in the market served - Sustainable technological advantages - First to market The Company believes that in the emerging electronic commerce market it will be critical to rapidly develop, test and offer new services and enhancements. To that end, the Company's goal for the time period from conceptualization to commercial availability of new services is less than one year. As of June 30, 1998, the research and development group consisted of approximately 250 employees. Additionally, the Company uses independent third party software development contractors as needed. During calendar 1995, transition fiscal 1996, fiscal 1997, and fiscal 1998, the Company spent 13.9%, 17.9%, 18.6%, and 15.5% of revenues, respectively, on research and development. The Company anticipates that it will continue to commit substantial resources to research and development activities for the foreseeable future. TECHNOLOGY The Company's historical approach to technology has been to utilize a combination of hardware, networks, proprietary software and databases to solve customer needs and to meet the varying requirements of the electronic commerce market. Electronic Commerce. The Company's original core technology capabilities were developed to handle settlement services, merchant database services, and on-line inquiry services on a traditional mainframe system with direct bi-synchronous communications to businesses. As business telecommunication requirements increased, the Company utilized links to an X.25 Value-Added Network. Today, the Company has implemented a logical, nationwide client-server system. Consumer, business, and financial institution customers all act as clients communicating across dial-up telephone lines, private leased lines, a private X.25 network, a frame relay network, or the Internet to the Company's computing complex. Within this complex, there is a wide variety of application servers seamlessly connected via TCP/IP across switched Ethernet. The Company currently is able to support virtually any communication method required in a secure manner. Proprietary applications have been developed for the client-server system on a variety of platforms with each platform selected and optimized for specific electronic commerce needs. Applications to effect settlement services, merchant database services, financial institution database services, and heuristic risk management services have been implemented on an IBM mainframe, optimized for high volume batch processing. Applications to confirm payment instructions, enhance data integrity and security, and reduce fraud have been implemented on Digital Equipment Alpha servers, optimized for high volume, device independent, real-time data communication across a private X.25 network. To handle financial transactions across the Internet, applications have been implemented on Sun Microsystems servers -12- 13 designed for premium data security and integrity. Applications to effect electronic bill presentment have been implemented on Hewlett-Packard Unix servers, designed for efficient real-time processing and data integrity and applications to effect real-time connections to banks, ATM networks, and credit card networks have been implemented on a Tandem Himalaya server. Other special purpose application servers are deployed to handle unique electronic commerce requirements such as electronic payments direct to merchant institutions, VRUs to telephone customers, and electronic mail with customers and real-time connections to ATM networks. The Company has implemented appropriate backup and recovery procedures to ensure against any loss of data on any platform. Archival storage is kept on site as well as off site in fireproof facilities. To maximize availability, the Company has redundant computer systems to ensure that financial transaction requests can always be honored. Diesel generators provide power to the computing facilities in the event of a power disruption. The Company's operations are dependent on its ability to protect its computer equipment against damage from fire, earthquake, power loss, telecommunications failure or similar event. Although the Company has contracted for the emergency provision of an alternate site to aid in disaster recovery, this measure will not eliminate the significant risk to the Company's operations from a natural disaster or system failure. Any damage or failure that causes interruptions in the Company's operations could have a material adverse effect on the Company's business, operating results and financial condition. The Company's property and business interruption insurance may not be adequate to compensate the Company for all losses that may occur. See "Business -- Business Risks (Risk of System Failure)." With the growth anticipated for electronic commerce, the Company's architecture has been designed to address incremental capacity requirements as needed. The entire infrastructure and set of product technologies allow the Company to efficiently service and support its three customer markets. Although the Company's principal business is to provide electronic commerce services rather than sell or license software products, the consumer financial software products offered by the Company to access such services could contain errors or "bugs" that could adversely affect the performance of the service or damage a user's data. In addition, as the Company increases its share of the electronic commerce services market, software reliability and security demands will increase. The Company attempts to limit its potential liability for warranty claims through disclaimers in its software documentation and limitation of liability provisions in its shrinkwrap license and customer agreements. There can be no assurance that the measures taken by the Company will prove effective in limiting the Company's exposure to warranty claims. Additionally, despite the existence of various security precautions, the Company's computer infrastructure may be also vulnerable to viruses or similar disruptive problems caused by its customers or third parties gaining access to the Company's processing system. See "Business -- Business Risks (Risk of Product Defects)." The Company has developed proprietary databases within the client-server system, including a financial institution file that allows accurate editing and origination of ACH and paper transactions to financial institutions. The Company has also developed a merchant information file consisting of over one million companies that allows accurate editing and initiation of payments to merchants. These databases have been constructed over the past 15 years as a result of the Company's transaction processing experience. Platform Integration: The Genesis Project. The Company intends to integrate the existing data processing sites and platforms formerly operated at Columbus, Ohio, Aurora, Illinois, and Austin, Texas, into a central processing site at the Company's headquarters in Norcross, Georgia, and to migrate its customers to the new platform. The Company has designated this integration the Genesis Project. The integration has required the acquisition of, and investment in, extensive hardware and in operating and system software, as well as extensive communications links and systems. The Genesis Project requires substantial engineering and development of proprietary software. Redundancy, anomaly monitoring, and off-site backup and recovery systems are planned as a part of the project. Communications, in addition to the technology described above, will be aided by the installation of a SONET network provided through BellSouth. Significant numbers of high-level employees have and will be hired to facilitate the accomplishment of the project, and to manage the integrated site. Management intends to operate the existing sites without substantial disruption until the central site is completed and tested, and only then will a staged migration be effected. The integrated site began accepting operations processing in September 1998, and the cost expended during the fiscal year ending June 30, 1998 was approximately $18 million. As of September 15, 1998, the project had met its interim deadlines and targets and management expects the project to be completed on time and within budget. Nonetheless, because of the -13- 14 magnitude of the project, and an aggressive schedule, no assurance can be given that the project will be completed on time or successfully. See "Business -- Business Risks (Rapid Technological Change; Risk of Delays)." Financial Application Software. Financial application suite of software products offers a wide range of software addressing both end user access and back room operational systems located in the customer data centers. Every effort is taken to insure that each system is targeted for the appropriate platform to optimize the characteristics of available technology with the business requirements of each application and its market. This strategy utilizes large IBM mainframes as the platform for high volume batch oriented systems, IBM's RS/6000 UNIX Servers and Hewlett-Packard UNIX Servers for high volume OLTP systems, Microsoft Windows NT for medium volume OLTP systems and Windows for client connectivity. Investment Services. Investment Services employs advanced technology for its portfolio management services and utilizes IBM RS/6000's to process the portfolio management software. Services are provided primarily as a service bureau offering with the data center residing at the Company's Chicago office. This data center functions seven days a week, twenty-four hours a day. Clients can obtain access across a private TCP/IP Wide Area Network (WAN) either via dedicated circuit or via dial-up methodologies. The Chicago data center is the communication center for more than 70 dedicated links together with four concentration hub sites located in New Jersey, New York, Boston, and San Diego. Each of these hub sites support the concentration of local dedicated links plus dial-up access. In addition to the dedicated private network, clients use frame relay services from LDDS, MFS, MCI, and AT&T to access services. These services are also available through AT&T Frame Relay national network with local numbers in major cities across the U.S. The system has been exclusively UNIX since 1991 and consists of 26 IBM RS/6000 machines running AIX. In addition, there are another 11 IBM RS/6000 machines in various client sites. The Company's investment advisory clients receive hardcopy reporting for either internal usage or for quarterly reports. Hardcopy, either ASCII or graphical PostScript, is produced on four Xerox DocuPrints 90 page per minute duplexed laser printers. SALES, MARKETING, AND DISTRIBUTION The Company's sales, marketing, and distribution efforts are designed to maximize access to potential customers. The Company markets and supports its services both directly and indirectly through a direct sales and technical sales support force of over 100 employees and, to achieve deeper market penetration, through select distribution alliances with companies who are involved in the Company's target customer markets. In order to foster a better understanding of the needs of its larger bank customers, and to help the Company respond to identified needs, the Company employs a number of account managers assigned to specific banks. The Company solicits billers for its electronic bill presentment services through a regionally-assigned sales force. In the electronic commerce segment, the Company offers its services and related products to the nations largest financial institutions directly through its sales force, and markets to smaller institutions through its strategic alliances with companies such as EDS, Fiserv, FiTech, Alltel, and Gold Leaf. The Company offers its services and related products to the business market directly through its sales force, through an arrangement with ADP, and through the integration of the Company's services and related products into major commercial accounting software programs. The Company currently offers substantially all of its services and related products only to the domestic marketplace. Additionally, the Company's distribution of its home banking and electronic consumer and business bill payment services is widened though inclusion or access through front ends, such as Quicken, QuickBooks, Managing Your Money, and Microsoft Money. The Company markets its financial application software products through its direct sales force and indirect sales through Alltel banking services. Salespersons have specific product responsibility and receive support from technical personnel as needed. The Company generates new customers through direct solicitations, user groups, responses to advertisements, direct mail campaigns and strategic alliances. The Company also participates in trade shows and sponsors industry technology seminars for prospective customers. Existing customers are often candidates for sales of additional products or for enhancements to products they have already purchased. -14- 15 The Company markets its investment services through its direct sales force. The Company generates new customers through direct solicitation, user groups, and responses to advertisements. The Company also participates in trade shows and sponsors industry seminars for distribution alliances. CUSTOMER CARE AND TECHNICAL SUPPORT The provision of high quality customer care, technical support and operations is an integral component of the Company's strategy in each of its customer markets. To meet the needs of the Company's customers most efficiently, the customer care staff is organized into vertical teams that support each customer market. However, these teams share common resources, training and orientation to ensure cost efficiency and consistency of quality standards and measures. From an accessibility standpoint, all customer care teams provide service by phone, e-mail, and facsimile. The Company has provided, through advanced communications technology, a virtual call center enabling incoming calls to be transparently routed to various physical support sites as volume demands dictate. An important driver of profit margins for the Company is the percentage of transactions completed through electronic means. Experience has shown that the demand on customer care resources reduces substantially as the percentage of electronic remittances grows. The Company has long been a leader in electronic remittance, and its merchant systems group continually establishes and maintains electronic links directly to the internal systems of payees. The level and types of services provided vary by customer market. The customer care group, consisting of more than 475 employees, supports payment inquiry, customer service and technical support and interfaces with the merchant systems group to improve posting efficiencies. Representatives in the business customer care group are individually assigned to business customers in order to provide high level customer service and technical support. The retail services customer care group provides various levels of support that depend upon the individual institution's requirements. This includes providing direct customer care on a private label basis as well as research and support. To maintain its customer care standards, the Company employs extensive internal monitoring systems and conducts ongoing customer surveys. The feedback from these sources is used to identify areas of strength and opportunities for improvement in customer care and to aid in adjusting resources to a level commensurate with efficient response. GOVERNMENT REGULATION Management believes that the Company is not required to be licensed by the Office of the Comptroller of the Currency, the Federal Reserve Board, or other federal or state agencies that regulate or monitor banks or other types of providers of electronic commerce services. The Company, however, is periodically audited by the Office of the Comptroller of the Currency since it is a supplier of products and services to financial institutions. There can be no assurance that a federal or state agency will not attempt to regulate providers of electronic commerce services such as the Company which could impede the Company's ability to do business in the regulator's jurisdiction. A number of states have legislation regulating or licensing check sellers or money transmitters, and the Company has registered under such legislation in specific instances. Management does not believe that any state or federal legislation of this type materially affects the Company. In addition, through its processing agreements, the Company agrees to comply with the data, recordkeeping, processing, and other requirements of applicable federal and state laws and regulations, Federal Reserve Bank operating letters, and the National Automated Clearing House Association Operating Rules imposed on the Company's processing banks. The Company may be subject to audit or examination under any of these requirements. Violations by the Company of these requirements could limit or further restrict the Company's access to the payment clearance systems or the Company's ability to obtain access to such systems from banks. Further, the Federal Reserve rules provide that the Company can only access the Federal Reserve's ACH through a bank. If the Federal Reserve rules were to change to further restrict access to the ACH or limit the Company's ability to provide ACH transaction processing services, the Company's business could be materially adversely affected. See "Business -- Business Risks" and "-- Payment Clearance Systems." In conducting various aspects of its business, the Company is subject to laws and regulations relating to commercial transactions generally, such as the Uniform Commercial Code, and is also subject to the electronic funds transfer rules embodied in Regulation E, promulgated by the Federal Reserve Board. The Federal Reserve's Regulation E implements the Electronic Fund Transfer Act, which was enacted in 1978. Regulation E protects -15- 16 consumers engaging in electronic transfers, and sets forth basic rights, liabilities, and responsibilities of consumers who use electronic money transfer services and of financial institutions that offer these services. For the Company, Regulation E sets forth disclosure and investigative procedures. For consumers, Regulation E establishes procedures and time periods for reporting unauthorized use of electronic money transfer services and limitations on the consumer's liability if the notification procedures are followed within prescribed periods. Such limitations on the consumer's liability may result in liability to the Company. Given the expansion of the electronic commerce market, it is possible that the Federal Reserve might revise Regulation E or adopt new rules for electronic funds transfer affecting users other than consumers. Because of growth in the electronic commerce market, Congress has held hearings on whether to regulate providers of services and transactions in the electronic commerce market, and it is possible that Congress or individual states could enact laws regulating the electronic commerce market. If enacted, such laws, rules, and regulations could be imposed on the Company's business and industry and could have a material adverse effect on the Company's business, operating results and financial condition. See "Business -- Business Risks (Government Regulation)." PAYMENT CLEARANCE SYSTEMS Payment Systems. Across the Company's various electronic commerce service offerings, the Company utilizes the Federal Reserve's ACH for electronic funds transfers, and the conventional paper check clearing systems for settlement of payments by check or draft. Like other users of these payment clearance systems, the Company accesses these systems through contractual arrangements with processing banks. For access to conventional paper check clearing systems, the Company does not need a special contractual relationship, except for its contractual relationships with its processing bank and its customers. Such users are subject to applicable federal and state laws and regulations, Federal Reserve Bank operating letters, and the National Automated Clearing House Association Operating Rules. There are certain risks typically faced by companies utilizing each of these payment clearance systems, and the Company has its own set of operating procedures and proprietary risk management systems and practices to mitigate credit-related risks. See "Business -- Business Risks (Risk of Loss from Returned Transactions, Merchant Fraud or Erroneous Transmissions)," " -- Business Risks (ACH Access)," and " -- Business Risks (Government Regulation)." ACH. The ACH is used by banks, corporations and governmental entities for electronic settlement of transactions, direct deposits of payroll and government benefits, and payment of bills such as mortgages, utility payments, and loans. The Company uses the ACH to execute certain of its customers' payment instructions. Like other users of the ACH, the Company bears credit risk resulting from returned transactions caused by insufficient funds, stop payment orders, closed accounts, frozen accounts, unauthorized use, disputes, theft or fraud. Paper Drafts. The Company uses conventional check clearance methods for paper drafts to execute certain of its customers' payment instructions using its bank and its customers' banks. The Company bears no credit risk with paper drafts written on a customer's checking account returned for insufficient funds, stop payment orders, closed accounts or frozen accounts. Nonetheless, the Company may bear other risks for theft or fraud associated with paper drafts due to unauthorized use of the Company's services. When a customer instructs the Company to pay a bill, the Company has the ability to process the payment either by electronic funds transfer or by paper draft, drawn on the customer's checking account, on which the customer's pre-authorized signature is laser imprinted. The Company manages the risk it assumes by adjusting the mix of electronic and paper draft transactions in individual cases and overall. Regardless whether the Company uses paper drafts or electronic funds transfers, the Company retains all risks associated with transmission errors when it is unable to have erroneously transmitted funds returned by an unintended recipient. Other Clearance Systems. While the Company presently primarily utilizes the two principal payment clearance systems, the Company intends to use other clearance systems such as ATM networks to provide balance inquiry and fund transfers functions, and such other clearance systems that may develop in the future. Risk Mitigation. The Company's patented bill payment processing system determines the preferred method of payment to balance processing costs, operational efficiencies, and risk of loss. The Company manages its risks associated with its use of the various payment clearance systems through its risk management systems, internal controls, and system security. The Company also maintains a reserve for such risks, which reserve was $1.9 million as of June -16- 17 30, 1998, and the Company has not incurred losses in excess of 0.76% of its revenues in any of the past five years. As further protection against losses due to transmission errors, the Company maintains errors and omissions insurance. See "Business -- Risk Factors (Risk of Loss from Returned Transactions, Merchant Fraud or Erroneous Transactions)." PROPRIETARY RIGHTS The Company owns the following federally registered trademarks and service marks: CHECKFREE(R), CHECKFREE and Design(R), CHECKFREE (Stylized Letters)(R), CHECKFREE EASY(R), CHECKFREE EXTRA(R), CHECKFREE MANAGER(R), CHECKFREE WALLET(R), CHECKFREE-BILL and design(R), CLUB HOOCH(R), DECISION MANAGER(R), DISC and Design(R), DISC CHECKBOOK PLUS(R), DISC WORLD$NET(R), ECP(R), MOBILEPAY(R), PAWWS(R), PAWTRACKS(R), PEP+(R), PEP PAPERLESS ENTRY PROCESSING(R), PTT(R), SERVANTIS WORLD$NET(R), and THE WAY MONEY MOVES and Design(R). Additionally, the Company has applied to federally register the following service marks: CHARITY NET(SM), CHECKFREE CONNECT(SM), CHECKFREE E-BILL(SM), CHECKFREE ELECTRIC MONEY(SM), CHECKFREE FREES YOU FROM CHECKS(SM), CHECKFREE RECON SELECT(SM), CHECKFREE YES/PC(SM), DEFAULT NAVIGATOR(SM), ECX(SM), and RCM 2001...THE NEXT GENERATION(SM). The Company is awaiting further information to file applications for the following marks: CHECKFREE APECS, CHECKFREE A.R.M., CHECKFREE ARP, CHECKFREE ARP/SMS, CHECKFREE DIRECTCOLLECT, CHECKFREE IRS, CHECKFREE IRS/SRS, CHECKFREE LCR, CHECKFREE RRS, CHECKFREE RECON, CHECKFREE RECON-PLUS, CHECKFREE RECON TRADE, CHECKFREE RPS, CHECKFREE WEB RECON, ECENTER, JOIN THE CLUB, and REVOLUTIONIZING THE WAY MONEY WORKS. The Company regards its financial transaction services and related products such as its software as proprietary and relies on a combination of patent, copyright, trademark and trade secret laws, employee and third party nondisclosure agreements, and other intellectual property protection methods to protect its services and related products. Although the Company believes its consumer financial software to be proprietary, it does not depend on its software to compete, but rather on its services to which the software provides access. The Company also copyrights certain of its programs and software documentation and trademarks certain product names. Management believes that these actions provide appropriate legal protection for the Company's intellectual property rights in its software products. Furthermore, management believes that the competitive position for some of the Company's products depends primarily on the technical competence and creative ability of its personnel and that its business is not materially dependent on copyright protection or trademarks. See "Business -- Business Risks (Limited Protection of Proprietary Technology; Risk of Third Party Infringement Claims)." The Company's United States Letters Patent No. 5,383,113, issued on January 17, 1995, relates to its system and method for electronically providing services including payment of bills and financial analysis. Incorporating the system described in the patent, the Company can pay any bill from any checking account at any financial institution in the United States on the consumer's behalf by selecting a preferred means of payment from various options described above. See "Business -- Payment Clearance Systems." The Company's patent expires on January 17, 2012. See "Business -- Competition," "-- Business Risks (Intense Competition)," and "-- Business Risks (Limited Protection of Proprietary Technology; Risk of Third Party Infringement Claims)." Existing intellectual property laws afford only limited protection, and it may be possible for unauthorized third parties to copy the Company's services and related products or to reverse engineer or obtain and use information that the Company regards as proprietary. There can be no assurance that the Company's competitors will not independently develop services and related products that are substantially equivalent or superior to those of the Company. As the technology used by the Company evolves, however, its dependence upon the patented technology continues to decrease. EMPLOYEES As of June 30, 1998, the Company employed 1,659 full-time employees, including 530 in systems and development (including software development), 475 in customer care, and 145 in administration, financial control, corporate services, and human resources. The Company is not a party to any collective bargaining agreement and is not aware of any efforts to unionize its employees. The Company believes its relations with its employees are -17- 18 good. The Company believes its future success and growth will depend in large measure upon its ability to attract and retain qualified technical, management, marketing, business development, and sales personnel. BUSINESS RISKS The Company desires to take advantage of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 (the "Reform Act"). Many of the following important factors discussed below have been discussed in the Company's prior filings with the Securities and Exchange Commission. In addition to the other information in this report, readers should carefully consider that the following important factors, among others, in some cases have affected, and in the future could affect, the Company's actual results and could cause the Company's actual consolidated results of operations for the fiscal year ended June 30, 1998, and beyond, to differ materially from those expressed in any forward-looking statements made by, or on behalf of, the Company. Emerging Electronic Commerce Market; Security and Privacy Concerns. The electronic commerce market is a relatively new and growing service industry. If the electronic commerce market fails to grow or grows more slowly than anticipated, or if the Company, despite an investment of significant resources, is unable to adapt to meet changing customer requirements or technological changes in this emerging market or if the Company's services and related products do not maintain a proportionate degree of acceptance in this growing market, the Company's business, operating results, and financial condition could be materially adversely affected. Additionally, the security and privacy concerns of existing and potential customers may inhibit the growth of the electronic commerce market in general and the Company's customer base and revenues in particular. Similar to the emergence of the credit card and ATM industries, the Company and other organizations serving the electronic commerce market must educate users that electronic transactions use encryption technology and other electronic security measures that make electronic transactions more secure than paper-based transactions. While the Company believes that it is utilizing proven applications designed for premium data security and integrity to process electronic transactions, there can be no assurance that the Company's use of such applications will be sufficient to address the changing market conditions or the security and privacy concerns of existing and potential customers. Adverse publicity raising concerns about the safety or privacy of electronic transactions, or widely reported breaches of the Company's or another providers security have the potential to undermine consumer confidence in the technology and thereby have a materially adverse effect on the Company's business. See "Business -- General" and "-- Services and Related Products." Additionally, the Company's growth and acceptance in the electronic commerce market is dependent on its continued growth in its target markets. See "Business -- Services and Related Products." Although demand for the Company's services and related products continues to grow, there can be no assurance that the Company will be successful in each of its target markets. Accordingly, the Company's inability to grow in any one of these markets could have a material adverse effect on the Company's business, operating results, and financial condition. Because the Company's strategy is focused on relationships with financial institutions, mergers, acquisitions, and personnel changes within key financial institutions have the potential to adversely affect the Company's business. Moreover, an important source of growth in demand for the Company's services is generated by financial institutions marketing to their customer base. Were these financial institutions to insufficiently increase, abandon, or curtail their marketing efforts, a material adverse effect on the Company's business, operating results, and financial condition would likely result. Integration of Servantis, Security APL, and ISC. On February 21, 1996, the Company acquired Servantis for approximately $165.1 million, consisting of the issuance of 5.7 million shares of the Company's Common Stock valued at $20.00 per share (approximately 16% of the Company's total shares outstanding following the Servantis Acquisition) and $42.5 million in cash to repay Servantis' long-term debt. In addition, on May 9, 1996, the Company acquired Security APL for approximately $53.3 million, consisting of the issuance of 2.8 million shares of the Company's Common Stock valued at $18.50 per share (approximately 7% of the Company's total shares outstanding following the Security APL Acquisition). Finally, on January 27, 1997, the Company acquired ISC for approximately $199.0 million, consisting of the issuance of 12.6 million shares of the Company's Common Stock and $20.0 million payable in cash to Intuit. In addition, in fiscal 1997, the Company wrote-off $140.0 million of the purchase price for ISC as in process research and development, which had a material adverse impact on the Company's results in 1997. -18- 19 Intense Competition. Portions of the electronic commerce market are becoming increasingly competitive. The Company faces significant competition in all of its customer markets. A number of banks have developed, and others in the future may develop, home banking services in-house. Additionally, Microsoft has individually, and as part of a joint venture with First Data, announced its own alliances with financial institutions to offer on-line home banking and financial services as well as bill presentment and bill payment services to consumers. In the business market, the Company competes with other ACH processors. The Federal Reserve's ACH is the national payment clearance system through which any bank can effect debit or credit transactions to any authorized consumer checking account. The Company also faces competition in ACH processing from numerous banks. The financial application software segment also faces significant competition. The Company's product lines also face competition from competitors which include TSAI, Fiserv, FiTech, EDS, Alltel, Computer Power, Inc. ("CPI"), Associated Software Consultants, Inc. ("ASC"), and Gallagher Financial Systems, Inc. ("GFS") in products offered to the mortgage services industry; the Company's Imaging/COLD product lines compete with the products of several companies, including IBM, IIC, and Computron, and its RECON-Plus product competes with Chesapeake and Driscoll. Competitors for mortgage-related products include CPI (an Alltell Company). Competition for portfolio services includes two main segments. The Company competes with providers of portfolio accounting software, including Advent Software, PORTIA (a division of Thomson Financial), and Shaw Data (a SunGard Company) . The Company also competes with service bureau providers such as Shaw Data and FMC Service Bureau. In the brokerage segment the Company's primary competitor is Shaw Data, and the Company competes for business bill payment customers with ACI and Deluxe Data, which provide ACH processing. The Company expects competition to increase from both established and emerging companies and that such increased competition will result in price reductions and may result in a reduction of the Company's market share, either or both of which could materially adversely affect the Company's business, operating results, and financial condition. Moreover, the Company's current and potential competitors, many of whom have significantly greater financial, technical, marketing, and other resources than the Company, may respond more quickly than the Company to new or emerging technologies or could expand to compete directly against the Company in any or all of its target markets. Accordingly, it is possible that current or potential competitors could rapidly acquire significant market share. There can be no assurance that the Company will be able to compete against current or future competitors successfully or that competitive pressures faced by the Company will not have a material adverse effect on its business, operating results, and financial condition. See "Management's Discussion and Analysis of Financial Condition and Results of Operations," "Business -- General," and "-- Products, Services, and Competition." Today, the Company is the leading provider of electronic payment services to users of personal finance software. The Company believes that as consumer-based on-line interactive and telecommunications services continue to grow, and as financial institutions offer their own proprietary or licensed front-ends, retail-marketed personal financial software will become a less important channel for the Company in acquiring new customers. Management of Growth. The Company is currently experiencing a period of rapid growth which has placed, and could continue to place, a significant strain on its resources. The Company's ability to manage growth successfully will require the Company to continue to improve its operational, management and financial systems and controls as well as to expand its work force. A significant increase in the Company's customer base would necessitate the hiring of a significant number of additional customer care and technical support personnel as well as computer software developers and technicians, qualified candidates for which, at the present time, are in short supply. In addition, the expansion and adaptation of the Company's computer and administrative infrastructure will require substantial operational, management, and financial resources. Although the Company believes that its current infrastructure is adequate to meet the needs of its customers in the foreseeable future, there can be no assurance that the Company will be able to expand and adapt its infrastructure to meet additional demand on a timely basis, at a commercially reasonable cost, or at all. If the Company's management is unable to manage growth effectively, hire needed personnel, expand and adapt its computer infrastructure or improve its operational, management, and financial systems and controls, the Company's business, operating results, and financial condition could be materially adversely affected. See "Management's Discussion and Analysis of Financial Condition and Results of Operations." Acquisition-Related Risks. In the future, the Company may pursue additional acquisitions of complementary service or product lines, technologies, or businesses. Future acquisitions by the Company could result in potentially -19- 20 dilutive issuances of equity securities, the incurrence of debt and contingent liabilities, and amortization expenses related to goodwill and other intangible assets, any of which could materially adversely affect the Company's business, operating results, and financial condition. In addition, acquisitions involve numerous risks, including difficulties in the assimilation of the operations, technologies, services, and products of the acquired companies, the diversion of management's attention from other business concerns, risks of entering markets in which the Company has no or limited direct prior experience, and the potential loss of key employees of the acquired company. From time to time, the Company evaluates potential acquisitions of businesses, services, products, or technologies. The Company has no present commitments or agreements with respect to any material acquisition of other businesses, services, products, or technologies. In the event that such an acquisition were to occur, however, there can be no assurance that the Company's business, operating results, and financial condition would not be materially adversely affected. Potential Fluctuations in Quarterly Results; Seasonality. The Company's quarterly results of operations may fluctuate significantly as a result of a number of factors, including changes in the Company's pricing policies or those of its competitors, relative rates of acquisition of new customers, delays in the introduction of new or enhanced services, software, and related products by the Company or by its competitors or market acceptance of such services and products, other changes in operating expenses, personnel changes, and general economic conditions. In addition, the Company's growth in new consumer customers is impacted by certain seasonal factors such as holiday-based personal computer sales. These seasonal factors may impact operating results by concentrating customer acquisition and set-up costs, which may not be immediately offset by revenue increases primarily due to introductory service price discounts. Additionally, on-line interactive service customers generally tend to be more active users during the non-summer seasons, potentially causing revenue fluctuations during the summer months. Software sales have historically displayed seasonal variation, with sales and earnings generally stronger in the quarters ended December 31 and June 30 of each year and generally weaker in the quarters ended September 30 and March 31 of each year. The seasonality is due, in part, to calendar year-end buying patterns of financial institution customers and software sales compensation structure, which is based on fiscal year (June 30) sales performance. Moreover, the Company's intention to aggressively promote the acceptance of its electronic commerce services and rapidly expand its customer base may adversely impact the Company's short-term profitability. These factors will impact the Company's operating results. Fluctuations in operating results could result in volatility in the price of the Company's Common Stock. See "Management's Discussion and Analysis of Financial Condition and Results of Operations." Risk of Product Defects. The software products offered by the Company could contain errors or "bugs" that could adversely affect the performance of the Company's software or services or damage a user's data. In addition, as the Company increases its share of the electronic commerce services market, software reliability and security demands will increase. Additionally, the Company attempts to limit its potential liability for warranty claims through disclaimers in its software documentation and limitation-of-liability provisions in its license and customer agreements. There can be no assurance that the measures taken by the Company will prove effective in limiting the Company's exposure to warranty claims. Additionally, despite the existence of various security precautions, the Company's computer infrastructure may be also vulnerable to viruses or similar disruptive problems caused by its customers or third parties gaining access to the Company's processing system. See "Business - - -- Technology." Erosion of Maintenance Base; License Revenue. The profitability of the Software segment of the Company's business depends, to a substantial degree, upon users of products electing to continue to periodically renew contracts for maintenance. In the event that a substantial number of these customers were to decline to renew these contracts, because use of the software product has been abandoned, or for any other reason, the Company's revenues and profits would be adversely affected. Sales of software licenses are dependent upon customer demand for the product, which is affected by pricing decisions, the competition of similar products, and reputation of the products for performance. Most of the Company's software products are sold within the financial services industry, and poor performance by one product has the potential to undermine the Company's reputation and affect future sales of other products. A substantial decrease in software license revenue would have a material adverse effect upon the Company's business, operating results, and financial condition. Proportion of Electronic Remittances. The Company's future financial performance will be materially affected by the percentage of bill payments which can be cleared electronically. As compared with making payment by paper check or by draft, electronic payments: (i) cost much less to complete; (ii) give rise to far fewer errors, which are costly to resolve; (iii) generate far fewer customer inquiries and therefore consume far fewer customer care resources. -20- 21 Accordingly, the Company's inability to continue to decrease the percentage of remittances effected by paper documents will result in flat or decreased margins, and a reversal of the current trend toward a smaller proportion of paper-based payments would have a material adverse effect upon the Company's business, operating results, and financial condition. Rapid Technological Change; Risk of Delays. The Company's success is highly dependent on its ability to develop new and enhanced software, services, and related products that meet changing customer requirements. The market for the Company's software, services, and related products is characterized by rapidly changing technology, evolving industry standards, emerging competition and frequent new and enhanced software, service and related product introductions. In addition, the software market is subject to rapid and substantial technological change. The Company, to remain successful, must be responsive to new developments in hardware and semiconductor technology, operating systems, programming technology, and computer capabilities. In many instances, the new and enhanced services, products, and technologies are in the emerging stages of development and marketing, and are subject to the risks inherent in the development and marketing of new software, services, and products. There can be no assurance that the Company can successfully identify new service opportunities and develop and bring new and enhanced software, services, and related products to market in a timely manner, that such software, services, products or technologies will develop or will be commercially successful, that the Company will benefit from such developments or that services, products, or technologies developed by others will not render the Company's software, services, and related products noncompetitive or obsolete. If the Company is unable, for technological or other reasons, to develop and introduce new services and products in a timely manner in response to changing market conditions or customer requirements, or if new or enhanced software, services, and related products do not achieve a significant degree of market acceptance, the Company's business, operating results, and financial condition would be materially adversely affected. The Company's program to integrate its various processing sites and platforms into a central site carries with it the risk of delays and performance failures that have the potential to substantially interfere with the Company's ability to provide acceptable service levels to its customers. Although management believes that it has taken all reasonable steps to plan and monitor this integration, there can be no assurance that its efforts will be successful or timely, and a failure to provide adequate service levels could result in a material adverse effect upon the Company's business, operating results, and financial condition. See "Business -- General," "-- Products, Services, and Competition," and "-- Research and Development." Risk of Loss From Returned Transactions, Merchant Fraud or Erroneous Transmissions. The Company utilizes the Federal Reserve's ACH for electronic fund transfers and conventional paper check and draft clearing systems for settlement of payments by check or drafts. In its use of these established payment clearance systems, the Company generally bears the same credit risks normally assumed by other users of these systems arising from returned transactions caused by insufficient funds, stop payment orders, closed accounts, frozen accounts, unauthorized use, disputes, theft, or fraud. In addition, the Company also assumes the risk of merchant fraud and transmission errors when it is unable to have erroneously transmitted funds returned by an unintended recipient. Merchant fraud includes such actions as inputting false sales transactions or false credits. The Company manages all of these risks through its risk management systems, internal controls, and system security. The Company also maintains a reserve for such credit risks and has not historically incurred losses in excess of its reserve nor greater than 0.76% of its revenues in any of the past five years. Past reserving experience cannot predict the adequacy of reserves in the future. The Company believes that its risk management and reserving practices are adequate. Nonetheless, there can be no assurance that the Company's risk management practices or reserves will be sufficient to protect the Company from returned transactions, merchant fraud, or erroneous transmissions which could have a material adverse effect on the Company's business, operating results, and financial condition. See "Business -- Payment Clearance Systems." Risk of System Failure. The Company's operations are dependent on its ability to protect its computer equipment against damage from fire, earthquake, power loss, telecommunications failure or similar event. All of the Company's computer equipment, including its processing operations, is located at its facilities in Columbus, Ohio, Norcross, Georgia, Chicago, Illinois, Aurora, Illinois, Downers' Grove, Illinois, and Austin, Texas. A disproportionate amount of the Company's computer equipment, including its primary processing operations, is located in Norcross, Georgia. As a precautionary measure, the Company has entered into disaster recovery agreements for the processing systems at all sites, and conducts business resumption tests on a scheduled basis. Additional risks may arise during the transition from the pre-existing platforms to the Genesis platform, and during the migration of processing to the new platform. During this transition, the Company may be exposed to loss of data or unavailability of systems due to inadequate backups, reduced or eliminated redundancy, or both. Any damage or failure that causes interruptions in the Company's operations could have a material adverse effect on the Company's business, operating -21- 22 results, and financial condition. The Company's property and business interruption insurance may not be adequate to compensate the Company for all losses that may occur. See "Business -- Technology." Limited Protection of Proprietary Technology; Risk of Third Party Infringement Claims. The Company regards its financial transaction services and related products such as its software as proprietary and relies primarily on a combination of patent, copyright, trademark and trade secret laws, employee and third party nondisclosure agreements, and other intellectual property protection methods to protect its services and related products. The Company has been granted a patent for certain features of its electronic bill payment processing system. See "Business -- Proprietary Rights." While the Company believes that the ownership of the patent is a significant factor in its business, its success does not depend on the ownership of the patent or future patents, but on the innovative skills, technical competence, quality of service and marketing abilities of its personnel. The Company believes its patent provides some measure of security against competition, and the Company intends to enforce its patent against infringement by third parties. If the Company's patent is found to be invalid, to the extent it has or would in the future serve as a barrier to entry in this marketplace, there may be increased competition in the market. See "Business -- Competition" and "-- Business Risks (Intense Competition)." Existing intellectual property laws afford only limited protection, and it may be possible for unauthorized third parties to copy the Company's services and related products or to reverse engineer or obtain and use information that the Company regards as proprietary. There can be no assurance that the Company's competitors will not independently develop services and related products that are substantially equivalent or superior to those of the Company. Dependence on Key Personnel. The Company's success depends to a significant degree upon the continued contributions of its key management, marketing, service and related product development and operational personnel, including its Chairman, President, and Chief Executive Officer, Peter J. Kight, its Chief Operating Officer, Peter F. Sinisgalli, its Vice Chairman for Corporate Development and Marketing, Mark A. Johnson, and its Chief Technology Officer, Ravi Ganesan. The Company's operations could be affected adversely if, for any reason, any of these officers ceased to be active in the Company's management. The Company maintains proprietary nondisclosure and noncompete agreements with all of its key employees. The Company maintains key person life insurance policies on Mr. Kight. The success of the Company depends to a large extent upon its ability to retain and continue to attract highly skilled personnel. Competition for employees in the electronic commerce industry is intense especially in light of the Year 2000 computer issues, and there can be no assurance that the Company will be able to attract and retain enough qualified employees. If the business of the Company grows or certain market conditions exist (e.g., the Year 2000 computer issue), it may become increasingly difficult to hire, train and assimilate the new employees needed. For example, the demand for software programmers and computer personnel is high as a result of companies seeking to hire skilled employees to address their Year 2000 computer issues, which makes it increasingly difficult for the Company to hire and retain the skilled employees necessary for the operation and expansion of its business. The Company's inability to retain and attract key employees could have a material adverse effect on the Company's business, operating results, and financial condition. See "Business -- Employees." ACH Access. The Federal Reserve rules provide that the Company can only access the Federal Reserve's ACH through a bank. If the Federal Reserve rules were to change to further restrict access to the ACH or limit the Company's ability to provide ACH transaction processing services, the Company's business could be materially adversely affected. See "Business -- Government Regulation" and "-- Payment Clearance Systems." Limited Prior Market; Volatility of Stock Price. Prior to September 28, 1995, there was no public market for the Company's Common Stock. Although the Company is listed on the Nasdaq National Market, there can be no assurance that an active or liquid trading market in the Company's Common Stock will continue. The market price of the Company's Common Stock is subject to significant fluctuations in response to variations in quarterly operating results, the failure of the Company to achieve operating results consistent with securities analysts' projections of the Company's performance, and other factors. The stock market has experienced extreme price and volume fluctuations and volatility that has particularly affected the market prices of many technology, emerging growth, and developmental stage companies. Such fluctuations and volatility have often been unrelated or disproportionate to the operating performance of such companies. Factors such as announcements of the introduction of new or enhanced services or related products by the Company or its competitors, announcements of joint development efforts or corporate partnerships in the electronic commerce market, market conditions in the technology, banking, telecommunications and other emerging growth sectors, and rumors relating to the Company or its competitors may have a significant impact on the market price of the Company's Common Stock. -22- 23 Control by Principal Stockholders. At September 9, 1998, the directors, executive officers, and principal stockholders of the Company and their affiliates collectively owned approximately 39% of the outstanding shares of the Company's Common Stock. As a result, these stockholders will be able to exercise significant influence over matters requiring stockholder approval, including the election of directors and approval of significant corporate transactions. Such concentration of ownership may have the effect of delaying or preventing a change in control of the Company. Shares Eligible for Future Sale; Possible Adverse Effect on Market Price. At September 9, 1998, the Company had 55,571,546 shares of the Company's Common Stock outstanding. Of these shares, 33,669,870 shares are held by nonaffiliates of the Company. The holders of the remaining 21,901,676 shares are entitled to resell them only pursuant to a registration statement under the Securities Act or an applicable exemption from registration thereunder such as an exemption provided by Rule 144, Rule 145, or Rule 701 under the Securities Act of 1933, as amended (the "Securities Act"). Additionally, as of June 30, 1998, the Company had outstanding options to purchase 4,365,562 shares of the Company's Common Stock at a weighted average exercise price of $15.23, of which options for 1,352,516 shares of the Company's Common Stock were exercisable as of June 30, 1998 at a weighted average exercise price of $6.81. The Company issued 5,692,734, 2,805,652, and 12,600,000 shares of the Company's Common Stock in connection with the Servantis Acquisition, the Security APL Acquisition, and ISC Acquisition, respectively. A portion of these shares have been sold by the respective stockholders and the remainder are available for resale subject to Rule 144 and Rule 145 under the Securities Act or certain registration rights agreements. On September 9, 1998, the Company announced that the Board of Directors had authorized the Company to repurchase up to 1,500,000 shares of its outstanding Common Stock during the next twelve months. (For more detailed information concerning the stock repurchase, please refer to the Company's Form 8-K filed on September 14, 1998.) Sales of substantial amounts of these shares in the public market or the prospect of such sales could adversely affect the market price of the Company's Common Stock. Anti-Takeover Provisions; Certain Provisions of Delaware Law; Certificate of Incorporation, By-Laws, and Stockholder Rights Plan. Certain provisions of Delaware law the Company's Certificate of Incorporation, By-Laws, and Stockholder Rights Plan could have the effect of making it more difficult for a third party to acquire, or of discouraging a third party from attempting to acquire, control of the Company. The Company's Certificate of Incorporation provides for the Board of Directors to be divided into three classes of directors serving staggered three-year terms. Such classification of the Board of Directors expands the time required to change the composition of a majority of directors and may tend to discourage a proxy contest or other takeover bid for the Company. Certain provisions of Delaware law, the Company's Certificate of Incorporation, and the Stockholder Rights Plan allow the Company to issue preferred stock with rights senior to those of the Company's Common Stock without any further vote or action by the stockholders. The issuance of the Company's Preferred Stock under the Stockholder Rights Plan could decrease the amount of earnings and assets available for distribution to the holders of the Company's Common Stock or could adversely affect the rights and powers, including voting rights, of the holders of the Company's Common Stock. In certain circumstances, such issuance could have the effect of decreasing the market price of the Company's Common Stock. See Note 14 to Notes to the Consolidated Financial Statements. Government Regulation. Management believes that the Company is not required to be licensed by the Office of the Comptroller of the Currency, the Federal Reserve Board, or other federal or state agencies that regulate or monitor banks or other types of providers of electronic commerce services. There can be no assurance that a federal or state agency will not attempt to regulate providers of electronic commerce services such as the Company which could impede the Company's ability to do business in the regulator's jurisdiction. In addition, through its processing agreements, the Company agrees to comply with the data, recordkeeping, processing and other requirements of applicable federal and state laws and regulations, Federal Reserve Bank operating letters, and the National Automated Clearing House Association Operating Rules imposed on the Company's processing banks. In conducting various aspects of its business, the Company is subject to various laws and regulations relating to commercial transactions generally, such as the Uniform Commercial Code, and is also subject to the electronic funds transfer rules embodied in Regulation E, promulgated by the Federal Reserve Board. Given the expansion of the electronic commerce market, it is possible that the Federal Reserve might revise Regulation E or adopt new rules for electronic funds transfer affecting users other than consumers. Because of growth in the electronic commerce market, Congress has held hearings on whether to regulate providers of services and transactions in the electronic commerce market, and it is possible that Congress or individual states could enact laws regulating the electronic commerce market. If enacted, such laws, rules and regulations could -23- 24 be imposed on the Company's business and industry and could have a material adverse effect on the Company's business, operating results, and financial condition. See "Business -- Government Regulation." Future Capital Needs; Uncertainty of Additional Financing. The Company currently anticipates that its available cash resources and funds from operations will be sufficient to meet its presently anticipated working capital and capital expenditure requirements both for the short-term and through at least December 31, 1998. The Company has a $20 million line of credit available for unanticipated needs. However, the Company may need to raise additional funds through public or private debt or equity financings in order to take advantage of unanticipated opportunities, including more rapid expansion or acquisitions of complementary businesses or technologies, or to develop new or enhanced services and related products, or otherwise respond to unanticipated competitive pressures. If additional funds are raised through the issuance of equity securities, the percentage ownership of the then current stockholders of the Company may be reduced and such equity securities may have rights, preferences or privileges senior to those of the holders of the Company's Common Stock. There can be no assurance that additional financing will be available on terms favorable to the Company, or at all. If adequate funds are not available or are not available on acceptable terms, the Company may not be able to take advantage of unanticipated opportunities, develop new or enhanced services and related products or otherwise respond to unanticipated competitive pressures and the Company's business, operating results, and financial condition could be materially adversely affected. See "Management's Discussion and Analysis of Financial Condition and Results of Operations." ITEM 2. PROPERTIES. The Company leases office facilities in Norcross, Georgia, Columbus, Ohio, Aurora, Illinois, Downers' Grove, Illinois, Owings Mills, Maryland, Austin, Texas, Jersey City, New Jersey, Chicago, Illinois, San Diego, California, Boston, Massachusetts, Houston, Texas, and Ashburn, Virginia with square footage of approximately 229,000, 107,000, 51,000, 14,000, 30,000, 32,000, 17,100, 10,000, 3,000, 2,000, 1,000, and 3,000, respectively. The Company owns approximately eight acres of real property adjacent to the Company's facility in Columbus, Ohio. The Company owns a 51,000 square foot conference center in Norcross, Georgia which includes lodging, training, and fitness facilities for the Company's customers and employees. Although the Company owns the building, it is on land which is leased through June 30, 2021. The Company believes that its facilities are adequate for current and near-term growth and that additional space is available to provide for anticipated growth. The Company leases its Columbus, Ohio facility from the Director of Development, State of Ohio, pursuant to the terms of a capitalized lease entered into as part of the issuance by the State of Ohio of State Economic Development Revenue Bonds (the "Bonds") in the aggregate principal amount of $7.5 million. Pursuant to the terms of the lease, the Company pays monthly lease payments equal to the amount of the debt service on the Bonds. Upon full payment of the amount due on the Bonds, the Company has a right to purchase the real property from the Director of Development, State of Ohio, for the sum of one dollar. Under the terms of the lease, the Company has the right to prepay all amounts owed thereunder without significant prepayment penalty. On May 8, 1998, the Company beneficially purchased an office building in Dublin, Ohio comprising 149,961 square feet, for a price of $14,288,600. The Company intends to complete relocation of its Columbus, Ohio personnel and equipment to the Dublin facility by the end of calendar 1998 and to sell the Columbus facility. See "Item 13. Certain Relationships and Related Transactions." ITEM 3. LEGAL PROCEEDINGS. There are no material legal proceedings pending against the Company. ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS. None. -24- 25 PART II ITEM 5. MARKET FOR THE REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS. The Company's Common Stock is traded in the over-the-counter market on the Nasdaq National Market under the symbol "CKFR." The following table sets forth, for the periods indicated, the high and low sales prices for the Company's Common Stock, as reported on the Nasdaq National Market. CALENDAR PERIOD COMPANY COMMON STOCK -------------------------------------------------------- ------------------------------- Fiscal 1997: HIGH LOW First Quarter $22.125 $10.750 Second Quarter $25.00 $14.125 Third Quarter $17.375 $11.125 Fourth Quarter $19.625 $9.50 Fiscal 1998: First Quarter $23.125 $16.50 Second Quarter $31.438 $20.25 Third Quarter $28.50 $20.00 Fourth Quarter $30.625 $20.438 Fiscal 1999: First Quarter (through September 9, 1998) $31.50 $8.25 The number of record holders of the Company's Common Stock, as of September 9, 1998, was 564. The closing sales price of the common stock on September 9, 1998, was $12.00. The Company has paid no cash dividends since 1986. The Company presently anticipates that all of its future earnings will be retained for the development of its business and does not anticipate paying cash dividends on the Company's Common Stock in the foreseeable future. The payment of any future dividends will be at the discretion of the Company's Board of Directors and will be based on the Company's future earnings, financial condition, capital requirements and other relevant factors. Presently, the Company's line of credit restricts the payment of dividends on the Company's Common Stock. ITEM 6. SELECTED FINANCIAL DATA. The information required by this item is included under the caption "SELECTED FINANCIAL DATA" in the Company's Annual Report and is incorporated herein by reference. ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS. The information required by this item is included under the caption "MANAGEMENT'S DISCUSSION AND ANALYSIS OF RESULTS OF OPERATIONS AND FINANCIAL CONDITION" in the Company's Annual Report and is incorporated herein by reference. SAFE HARBOR STATEMENT UNDER THE PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995 This annual report contains certain forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), which are -25- 26 intended to be covered by the safe harbors created thereby. Those statements include, but may not be limited to, all statements regarding the intent, belief and expectations of the Company and its management, such as statements concerning the Company's future profitability and its operating and growth strategy. Investors are cautioned that all forward-looking statements involve risks and uncertainties including, without limitation, the factors set forth under the caption "Business -- Business Risks" in this report and other factors detailed from time to time in the Company's filings with the Securities and Exchange Commission. Although the Company believes that the assumptions underlying the forward-looking statements contained herein are reasonable, any of the assumptions could be inaccurate. Therefore, there can be no assurance that the forward-looking statements included in this annual report will prove to be accurate. In light of the significant uncertainties inherent in the forward-looking statements included herein, the inclusion of such information should not be regarded as a representation by the Company or any other person that the objectives and plans of the Company will be achieved. ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK. None. ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA. The Company's consolidated balance sheets as of as of June 30, 1998 and 1997 and the related consolidated statements of operations, stockholders' equity and cash flows for the years ended June 30, 1998 and 1997, the six months ended June 30, 1996, and the year ended December 31, 1995, and the notes to the financial statements, together with the independent auditors' report thereon appear in the Company's Annual Report and are incorporated herein by reference. The Company's Financial Statement Schedule and Independent Auditors' Report on Financial Statement Schedule are included in response to Item 14 hereof. ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE. None. -26- 27 PART III ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT. The information required by this item is included under the captions "ELECTION OF DIRECTORS," "EXECUTIVE OFFICERS" and "SECTION 16(a) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE" in the Company's Proxy Statement (the "Proxy Statement") relating to the Company's 1998 Annual Meeting of Stockholders to be held on November 9, 1998, and is incorporated herein by reference. ITEM 11. EXECUTIVE COMPENSATION. The information required by this item is included under the captions "INFORMATION CONCERNING THE BOARD OF DIRECTORS" and "EXECUTIVE COMPENSATION" in the Proxy Statement and is incorporated herein by reference. ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT. The information required by this item is included under the captions "OWNERSHIP OF COMMON STOCK BY DIRECTORS AND EXECUTIVE OFFICERS" and "OWNERSHIP OF COMMON STOCK BY PRINCIPAL STOCKHOLDERS" in the Proxy Statement and is incorporated herein by reference. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS. The information required by this item is included under the captions "CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS" and "COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION" in the Proxy Statement and is incorporated herein by reference. -27- 28 PART IV ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K. (a) The following documents are filed as part of this report: (1) The following financial statements appearing in the Company's Annual Report are incorporated herein by reference: Independent Auditors' Report. Consolidated Balance Sheets as of June 30, 1998 and 1997. Consolidated Statements of Operations for each of the two years in the period ended June 30, 1998, the six months ended June 30, 1996, and for the year ended December 31, 1995. Consolidated Statements of Stockholders' Equity for each of the two years in the period ended June 30, 1998, the six months ended June 30, 1996, and for year ended December 31, 1995. Consolidated Statements of Cash Flows for each of the two years in the period ended June 30, 1998, the six months ended June 30, 1996, and for the year ended December 31, 1995. Notes to the Consolidated Financial Statements. (2) The following financial statement schedule is included in this Annual Report on Form 10-K and should be read in conjunction with the Consolidated Financial Statements contained in the Annual Report. Schedule II -- Valuation and Qualifying Accounts. Independent Auditors' Report on Financial Statement Schedule. Schedules not listed above are omitted because of the absence of the conditions under which they are required or because the required information is included in the financial statements or the notes thereto. (3) Exhibits: EXHIBIT EXHIBIT NUMBER DESCRIPTION ------ ----------- 2(a) Asset Purchase Agreement, dated as of July 1, 1997, among CheckFree Corporation, Servantis Systems Holdings, Inc., Servantis Systems, Inc., London Bridge Software Holdings plc, and LBSS, Inc. (Reference is made to Exhibit 2 to the Current Report on Form 8-K, dated July 1, 1997, filed with the Securities and Exchange Commission on July 3, 1997, and incorporated herein by reference.) 2(b) Agreement and Plan of Merger, dated as of December 22, 1997, among the Company, CheckFree Corporation, and CheckFree Merger Corporation. (Reference is made to Exhibit 2 to the Current Report on Form 8-K, dated December 22, 1997, filed with the Securities and Exchange Commission on December 30, 1997, and incorporated herein by reference.) 3(a) Restated Certificate of Incorporation of the Company. (Reference is made to Exhibit 3(a) to the Current Report on Form 8-K, dated December 22, 1997, filed with the Securities and Exchange Commission on December 30, 1997, and incorporated herein by reference.) -28- 29 3(b) By-Laws of the Company. (Reference is made to Exhibit 3(b) to the Current Report on Form 8-K, dated December 22, 1997, filed with the Securities and Exchange Commission on December 30, 1997, and incorporated herein by reference.) 3(c) Form of Specimen Stock Certificate. (Reference is made to Exhibit 3(c) to the Current Report on Form 8-K, dated December 22, 1997, filed with the Securities and Exchange Commission on December 30, 1997, and incorporated herein by reference.) 4 Articles FOURTH, FIFTH, SEVENTH, EIGHTH, TENTH AND ELEVENTH of the Company's Restated Certificate of Incorporation (contained in the Company's Restated Certificate of Incorporation filed as Exhibit 3(a) hereto) and Articles II, III, IV, VI and VIII of the Company's By-Laws (contained in the Company's By-Laws filed as Exhibit 3(b) hereto). 10(a) CheckFree Holdings Corporation Amended and Restated Associate Stock Purchase Plan. (Reference is made to Exhibit 4(a) to Post-Effective Amendment No. 1 to Form S-8, as amended (Registration No. 333-21795), filed with the Securities and Exchange Commission on January 14, 1998, and incorporated herein by reference.) 10(b) CheckFree Holdings Corporation Amended and Restated 1995 Stock Option Plan. (Reference is made to Exhibit 4(a) to Post-Effective Amendment No. 1 to Form S-8, as amended (Registration No. 33-98446), filed with the Securities and Exchange Commission on January 9, 1998, and incorporated herein by reference.) 10(c) CheckFree Holdings Corporation Amended and Restated 1993 Stock Option Plan. (Reference is made to Exhibit 4(a) to Post-Effective Amendment No. 1 to Form S-8, as amended (Registration No. 33-98442), filed with the Securities and Exchange Commission on January 9, 1998, and incorporated herein by reference.) 10(d) CheckFree Holdings Corporation Amended and Restated 1983 Non-Statutory Stock Option Plan. (Reference is made to Exhibit 4(a) to Post-Effective Amendment No. 1 to Form S-8, as amended (Registration No. 33-98440), filed with the Securities and Exchange Commission on January 9, 1998, and incorporated herein by reference.) 10(e) CheckFree Holdings Corporation Second Amended and Restated 1983 Incentive Stock Option Plan. (Reference is made to Exhibit 4(a) to Post-Effective Amendment No. 1 to Form S-8, as amended (Registration No. 33-98444), filed with the Securities and Exchange Commission on January 9, 1998, and incorporated herein by reference.) 10(f) Form of Indemnification Agreement. (Reference is made to Exhibit 10(a) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(g) Schedule identifying material details of Indemnification Agreements substantially identical to Exhibit 10(f). (Reference is made to Exhibit 10(g) to the Company's Form 10-K for the year ended June 30, 1997, filed with the Securities and Exchange Commission on September 26, 1997, and incorporated herein by reference.) 10(h) Noncompete, Nondisclosure, and Assignment Agreement, dated February 1, 1990, between Peter J. Kight and the Company. (Reference is made to Exhibit 10(i) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(i) Noncompete, Nondisclosure, and Assignment Agreement, dated February 1, 1990, between Mark A. Johnson and the Company. (Reference is made to Exhibit 10(j) to Registration -29- 30 Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(j) Electronic Bill Payment Services Agreement, dated March 10, 1995, between the Company and FiTech, Inc. (Reference is made to Exhibit 10(gg) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.)** 10(k) Amendment to Bill Payment and Remote Banking Services Agreement, dated July 1, 1995, between the Company and FiTech, Inc. (Reference is made to Exhibit 10(hh) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.)** 10(l) ACH Operations Agreement, dated April 1, 1994, between the Company and Society National Bank. (Reference is made to Exhibit 10(ii) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(m) Merchant Processing Agreement, dated March 13, 1995, between the Company and Society National Bank. (Reference is made to Exhibit 10(jj) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(n) Lease, dated August 1, 1993, between the Company and The Director of Development of the State of Ohio. (Reference is made to Exhibit 10(rr) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(o) Guaranty Agreement, dated August 1, 1993, between the Company and The Provident Bank. (Reference is made to Exhibit 10(ss) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(p) Demand Mortgage Note, dated August 25, 1993, of the Company. (Reference is made to Exhibit 10(tt) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(q) Irrevocable Letter of Credit from Society National Bank for the Company, dated August 25, 1993 (including second renewal thereof). (Reference is made to Exhibit 10(uu) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(r) Open-End Mortgage, Assignment of Rents and Security Agreement, dated August 25, 1993, with the Company as mortgagor and Society National Bank as mortgagee. (Reference is made to Exhibit 10(vv) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(s) Loan and Security Agreement, dated August 25, 1993, between the Company and Society National Bank. (Reference is made to Exhibit 10(ww) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) -30- 31 10(t) Commercial Note Variable Rate, dated January 3, 1995, of the Company. (Reference is made to Exhibit 10(xx) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(u) Reimbursement Agreement, dated August 25, 1993, between the Company and Peter J. Kight. (Reference is made to Exhibit 10(yy) to Registration Statement on Form S-1, as amended (Registration No. 33-95738), filed with the Securities and Exchange Commission on August 14, 1995, and incorporated herein by reference.) 10(v) License Agreement, dated October 27, 1995, between the Company and Block Financial Corporation. (Reference is made to Exhibit 10(ddd) to the Company's Annual Report on Form 10-K for the year ended December 31, 1995, filed with the Securities and Exchange Commission, and incorporated herein by reference.)** 10(w) Joint Marketing and Trademark License Agreement, dated December 28, 1995, between the Company and Electronic Data Systems Corporation. (Reference is made to Exhibit 10(eee) to the Company's Annual Report on Form 10-K for the year ended December 31, 1995, filed with the Securities and Exchange Commission, and incorporated herein by reference.)** 10(x) Joint Marketing Agreement, dated November 3, 1995, between the Company and Fiserv, Inc. (Reference is made to Exhibit 10(fff) to the Company's Annual Report on Form 10-K for the year ended December 31, 1995, filed with the Securities and Exchange Commission, and incorporated herein by reference.)** 10(y) Payment Services, Software Development and Marketing Agreement, dated as of February 27, 1996, between the Company and CyberCash. (Reference is made to Exhibit 10(a) to the Form 10-Q for the quarter ended March 31, 1996, filed with the Securities and Exchange Commission, and incorporated herein by reference.) ** 10(z) Executive Employment Agreement between the Company and Peter J. Kight. (Reference is made to Exhibit 10(z) to the Company's Form 10-K for the year ended June 30, 1997, filed with the Securities and Exchange Commission on September 26, 1997, and incorporated herein by reference.) 10(aa) Executive Employment Agreement between the Company and Kenneth J. Benvenuto. (Reference is made to Exhibit 10(d) to the Form 10-Q for the quarter ended March 31, 1996, filed with the Securities and Exchange Commission, and incorporated herein by reference.) 10(bb) Executive Employment Agreement between the Company and Lynn D. Busing. (Reference is made to Exhibit 10(f) to the Form 10-Q for the quarter ended March 31, 1996, filed with the Securities and Exchange Commission, and incorporated herein by reference.) 10(cc) Agreement for ACH Services between the Company and The Chase Manhattan Bank, N.A., dated as of July 1, 1996. (Reference is made to Exhibit 10(qqq) to the Form 10-K for the transition period ended June 30, 1996, filed with the Securities and Exchange Commission, and incorporated herein by reference.) -31- 32 10(dd) Loan and Security Agreement, dated as of May 13, 1997, among KeyBank National Association, the Company, CheckFree Software Solutions, Inc., CheckFree Services Corporation, Security APL, Inc., Servantis Systems, Inc., and Servantis Services, Inc. (Reference is made to Exhibit 10(ee) to the Company's Form 10-K for the year ended June 30, 1997, filed with the Securities and Exchange Commission on September 26, 1997, and incorporated herein by reference.) 10(ee) CheckFree Corporation Incentive Compensation Plan. (Reference is made to Exhibit 10(ff) to the Company's Form 10-K for the year ended June 30, 1997, filed with the Securities and Exchange Commission on September 26, 1997, and incorporated herein by reference.) 13 * Portions of the Annual Report to Stockholders for the year ended June 30, 1998. 21 * Subsidiaries of the Company. 23 * Consent of Deloitte & Touche LLP. 24 * Power of Attorney. 27 * Financial Data Schedule. - - ---------- * Filed with this report. ** Portions of this Exhibit have been given confidential treatment by the Securities and Exchange Commission. (b) REPORTS ON FORM 8-K The Company filed the following Current Reports on Form 8-K since March 31, 1998: (i) Current Report on Form 8-K, dated March 24, 1998, filed with the Securities and Exchange Commission on April 3, 1998 (Items 5 and 7). (ii) Current Report on Form 8-K, dated April 1, 1998, filed with the Securities and Exchange Commission on April 3, 1998 (Items 5 and 7). (iii) Current Report on Form 8-K, dated April 28, 1998, filed with the Securities and Exchange Commission on May 4, 1998 (Items 5 and 7). (c) EXHIBITS The exhibits to this report follow the Consolidated Financial Statements. (d) FINANCIAL STATEMENT SCHEDULES The financial statement schedule and the independent auditors' report thereon are included on the pages following the Notes to the Consolidated Financial Statements. -32- 33 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Company has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. CHECKFREE HOLDINGS CORPORATION Date: September 25, 1998 By: /s/ Allen L. Shulman -------------------------------- Allen L. Shulman, Executive Vice President, Chief Financial Officer and General Counsel Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Company and in the capacities indicated on the 25th day of September, 1998. Signature Title *Peter J. Kight Chairman of the Board, President, and Chief Executive Officer - - ------------------------------- (Principal Executive Officer) Peter J. Kight *Mark A. Johnson Vice Chairman - Corporate Development and Marketing and - - ------------------------------- Director Mark A. Johnson /s/Allen L. Shulman Executive Vice President, Chief Financial Officer - - ------------------------------- and General Counsel Allen L. Shulman (Principal Financial Officer) *Gary A. Luoma, Jr. Vice President and Chief Accounting Officer - - ------------------------------- (Principal Accounting Officer) Gary A. Luoma, Jr. *William P. Boardman Director - - ------------------------------- William P. Boardman *George R. Manser Director - - ------------------------------- George R. Manser *Eugene F. Quinn Director - - ------------------------------- Eugene F. Quinn *Jeffrey M. Wilkins Director - - ------------------------------- Jeffrey M. Wilkins *By: /s/Curtis A. Loveland --------------------------- Curtis A. Loveland, Attorney-in-Fact -33-