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                                                                     Exhibit 3.1


              SECOND AMENDED AND RESTATED ARTICLES OF INCORPORATION

                                       OF

                       CONLEY, CANITANO & ASSOCIATES, INC.



                                    ARTICLE I
                                    ---------

         The name of the corporation is Conley, Canitano & Associates, Inc.
(the "Corporation").


                                   ARTICLE II
                                   ----------

         The place in the State of Ohio where the Corporation's principal office
is located is the City of Mayfield Heights, Cuyahoga County.


                                   ARTICLE III
                                   -----------

         The purpose of the Corporation is to engage in any lawful act or
activity for which corporations may be formed under Sections 1701.01 to 1701.98,
inclusive, of the Ohio Revised Code.


                                   ARTICLE IV
                                   ----------

A.       Authorized Capital Stock.
         -------------------------

         The total number of shares of capital stock which the Corporation shall
have authority to issue is 55,500,800, of which (a) 500,800 shares shall be
preferred stock, par value $.01 per share, (b) 5,000,000 shares shall be
non-voting preferred stock, no par value ("Nonvoting Preferred Stock"), (c)
5,000,000 shares shall be voting preferred stock, no par value ("Voting
Preferred Stock") (Sections (a), (b) and (c) collectively referred to herein as
"Preferred Stock"), and (d) 45,000,000 shares shall be common stock, no par
value ("Common Stock").

B.       Preferred Stock.
         ----------------

         The Board of Directors shall have authority to issue Preferred Stock
from time to time in one or more classes or series. The express terms of shares
of a different series of any particular class shall be identical except for such
variations as may be permitted by law. Unless this provision is expressly
modified by a Preferred Stock Designation in accordance with then-applicable
law, the holders of Voting Preferred Stock will be entitled to one vote on each
matter submitted to a vote at a meeting of shareholders for each share of
Preferred Stock held of record by such holder as of the record date for such
meeting.

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C.       Convertible Preferred Stock
         ---------------------------

         1.       DESIGNATION. A total of 250,400 shares of the Corporation's
Preferred Stock shall be designated as a series known as Convertible Preferred
Stock, par value $.01 per share (the "Convertible Stock").

         2.       Election of Directors; Voting.
                  ------------------------------

                  (a) ELECTION OF DIRECTORS. The holders of outstanding shares
         of Convertible Stock shall, voting together as a separate class, be
         entitled to elect three (3) Directors of the Corporation. Such
         Directors shall be the candidates receiving the greatest number of
         affirmative votes (with each holder of Convertible Stock entitled to
         cast one vote for or against each candidate with respect to each share
         of Convertible Stock held by such holder) of the outstanding shares of
         Convertible Stock (the "Convertible Stock Director Designees"), with
         votes cast against such candidates and votes withheld having no legal
         effect. The election of the Convertible Stock Director Designees by the
         holders of the Convertible Stock shall occur (i) at the annual meeting
         of holders of capital stock, (ii) at any special meeting of holders of
         capital stock, (iii) at any special meeting of holders of Convertible
         Stock called by holders of a majority of the outstanding shares of
         Convertible Stock or (iv) by the unanimous written consent of holders
         of the outstanding shares of Convertible Stock. If at any time when any
         share of Convertible Stock is outstanding any Convertible Stock
         Director Designee should cease to be a Director for any reason, the
         vacancy shall only be filled by the vote or written consent of the
         holders of the outstanding shares of Convertible Stock, voting together
         as a separate class, in the manner and on the basis specified above.
         The holders of outstanding shares of Convertible Stock shall also be
         entitled to vote for all other Directors of the Corporation together
         with holders of all other shares of the Corporation's outstanding
         capital stock entitled to vote thereon, voting as a single class, with
         each outstanding share entitled to the same number of votes specified
         in Section C.2(b). The holders of outstanding shares of Convertible
         Stock, may, in their sole discretion, determine to elect only one or
         two Convertible Stock Director Designees from time to time, and during
         any such period the Board of Directors nonetheless shall be deemed duly
         constituted.

                  (b) VOTING GENERALLY. The holder of each share of Convertible
         Stock shall be entitled to the number of votes equal to the largest
         number of full shares of Common Stock into which each share of
         Convertible Stock could be converted pursuant to Section C.6 hereof
         (other than by means of Section C.6(b)) on the record date for the vote
         or for written consent of shareholders, if applicable, multiplied by
         the number of shares of Convertible Stock held of record on such date.
         The holder of each share of Convertible Stock shall be entitled to
         notice of any shareholders' meeting in accordance with the Code of
         Regulations of the Corporation and shall vote with holders of the
         Common Stock, voting together as single class, upon all matters
         submitted to a vote of shareholders, excluding those matters required
         to be submitted to a class or series vote pursuant to the terms hereof
         (including without limitation Section C.8) or by law. Fractional votes
         shall not, however, be permitted and any fractional voting rights
         resulting from the above formula (after aggregating all shares of
         Common Stock into which shares of Convertible Stock held by each holder
         could be converted) shall be

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         rounded to the nearest whole number (with any fraction equal or greater
         than one-half rounded upward to one).

         3.       DIVIDENDS. The holders of Convertible Stock shall be entitled
to receive dividends out of funds legally available therefor at such times and
in such amounts as the Board of Directors may determine in its sole discretion;
PROVIDED, HOWEVER, that no such dividend may be declared or paid on any shares
of Convertible Stock unless at the same time a dividend is declared or paid on
all outstanding shares of Common Stock and vice versa, with holders of
Convertible Stock and Common Stock sharing in any such dividends as if they
constituted a single class of stock and with each holder of a share of
Convertible Stock entitled to receive such dividends based on the number of
shares of Common Stock into which such share of Convertible Stock is then
convertible hereunder. The right to dividends on shares of Convertible Stock
shall not be cumulative, and no right shall accrue to holders of Convertible
Stock by reason of the fact that dividends on said shares are not declared in
any prior period.

         4.       Liquidation.
                  ------------

                  (a) LIQUIDATION PREFERENCE. Upon any liquidation, dissolution
         or winding up of the Corporation and its subsidiaries, whether
         voluntary or involuntary (a "Liquidation Event"), each holder of
         outstanding shares of Convertible Stock shall be entitled to be paid
         out of the assets of the Corporation available for distribution to
         shareholders, whether such assets are capital, surplus or earnings, and
         before any amount shall be paid or distributed to the holders of Common
         Stock or of any other stock ranking on liquidation junior to the
         Convertible Stock, an amount in cash equal to (i) $69.89 per share of
         Convertible Stock held by such holder (adjusted appropriately for stock
         splits, stock dividends, recapitalizations and the like with respect to
         the Convertible Stock), plus (ii) any declared but unpaid dividends to
         which such holder of outstanding shares of Convertible Stock is then
         entitled pursuant to Sections C.3 and C.5(f) hereof (the sum of clauses
         (i) and (ii) being referred to herein as the "Convertible Base
         Liquidation Amount"), plus (iii) any interest accrued pursuant to
         Section C.5(e) hereof to which such holder of Convertible Stock is
         entitled, if any (the sum of clauses (i), (ii) and (iii) being referred
         to herein as the "Convertible Liquidation Preference Amount");
         PROVIDED, HOWEVER, that if, upon any Liquidation Event, the amounts
         payable with respect to the Convertible Liquidation Preference Amount
         are not paid in full, the holders of the Convertible Stock shall share
         ratably in any distribution of assets in proportion to the full
         respective preferential amounts to which they are entitled; and
         PROVIDED FURTHER, HOWEVER, that if upon any Liquidation Event the
         holders of the outstanding shares of Convertible Stock would receive
         more than the Convertible Liquidation Preference Amount in the event
         their shares were converted into Series A Redeemable Preferred Stock
         (as defined in Section D.1 of this Article IV) and Common Stock
         immediately prior to the record date for distributions in connection
         with such Liquidation Event, then each holder of an outstanding share
         of Convertible Stock shall receive an amount equal to such holder's
         Series A Redeemable Liquidation Preference Amount (as defined in
         Section D.4) under Section D.4 before any amount shall be paid or
         distributed to the holders of Common Stock or of any other stock
         ranking on liquidation junior to the Convertible Stock, and thereafter
         shall share ratably with the holders of Common Stock in the assets
         available for distribution, with such distributions to be made in cash
         and as if each share of Convertible Stock had been converted into the
         number of shares of Series A Redeemable

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         Preferred Stock and Common Stock issuable upon the conversion of such
         holder's shares of Convertible Stock immediately prior to any such
         Liquidation Event. The provisions of this Section C.4 shall not in any
         way limit the right of the holders of Convertible Stock to elect to
         convert their shares of Convertible Stock into Series A Redeemable
         Preferred Stock and Common Stock pursuant to Section C.6 prior to or in
         connection with any Liquidation Event.

                  (b) NOTICE. Prior to the occurrence of any Liquidation Event,
         the Corporation will furnish each holder of Convertible Stock notice in
         accordance with Section C.9 hereof, together with a certificate
         prepared by the chief financial officer of the Corporation describing
         in detail the facts of such Liquidation Event, stating in detail the
         amount(s) per share of Convertible Stock each holder of Convertible
         Stock would receive pursuant to the provisions of Section C.4(a) hereof
         (both with respect to the amount a holder would receive pursuant to
         clauses (i) and (ii) of Section C.4(a) and the amount a holder would
         receive pursuant to the second proviso of Section C.4(a)) and stating
         in detail the facts upon which such amounts were determined.

         5.       Redemption.
                  -----------

                  (a)      Redemption Events.
                           ------------------

                           (i)      On or After October 15, 2001.
                                    -----------------------------

                                    (A) At any time after October 15, 2001, on
                           any one occasion any holder of Convertible Stock may
                           require the Corporation to redeem up to 50% of the
                           outstanding shares of Convertible Stock held by such
                           holder at such time.

                                    (B) At any time after October 15, 2002, on
                           any one occasion any holder of Convertible Stock may
                           require the Corporation to redeem up to all of the
                           outstanding shares of Convertible Stock held by such
                           holder at such time.

                           (ii) EXTRAORDINARY TRANSACTIONS. Upon the election of
                  the holder or holders of not less than sixty-six and
                  two-thirds percent in voting power of the outstanding
                  Convertible Stock in connection with (A) a merger or
                  consolidation of the Corporation with or into another
                  corporation (with respect to which less than a majority of the
                  outstanding voting power of such surviving corporation is held
                  by shareholders of the Corporation immediately prior to such
                  event), (B) the sale or transfer of all or substantially all
                  of the properties and assets of the Corporation and its
                  subsidiaries, (C) any purchase by any party of shares of
                  capital stock of the Corporation (either through a negotiated
                  stock purchase or a tender for such shares), the effect of
                  which is that such party that did not beneficially own a
                  majority of the voting power of the outstanding shares of
                  capital stock of the Corporation immediately prior to such
                  purchase beneficially owns at least a majority of such voting
                  power immediately after such purchase, or (D) the redemption
                  or repurchase of shares representing a majority of the voting
                  power of the outstanding shares of capital stock of the
                  Corporation (each an

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                  "Extraordinary Transaction"), then, as a part of and as a
                  condition to the effectiveness of such Extraordinary
                  Transaction, UNLESS the holders of Convertible Stock shall
                  have elected to convert their shares of Convertible Stock into
                  Series A Redeemable Preferred Stock and Common Stock in
                  accordance with the voluntary conversion provisions of Section
                  C.6 prior to the effective date of such Extraordinary
                  Transaction, the Corporation shall, on the effective date of
                  such Extraordinary Transaction, redeem all (but not less than
                  all) of the outstanding shares of Convertible Stock for an
                  amount equal to the Convertible Liquidation Preference Amount,
                  such amount to be payable in cash or, at the election of
                  holders of not less than sixty-six and two-thirds percent in
                  voting power of the outstanding Convertible Stock, in the same
                  form of consideration as is paid to the holders of Common
                  Stock in such Extraordinary Transaction; PROVIDED, HOWEVER,
                  that if upon any Extraordinary Transaction the holders of the
                  outstanding shares of Convertible Stock would receive more
                  than the Convertible Liquidation Preference Amount in the
                  event their shares were converted into Series A Redeemable
                  Preferred Stock and Common Stock immediately prior to such
                  Extraordinary Transaction, then each holder of Convertible
                  Stock shall receive with respect to each outstanding share of
                  Convertible Stock held by such holder an amount equal to the
                  per share liquidation preference for a share of Series A
                  Redeemable Preferred Stock under Section D.4 before any amount
                  shall be paid or distributed to the holders of Common Stock or
                  of any other stock ranking on liquidation junior to the
                  Convertible Stock, payable in cash, and thereafter shall share
                  ratably with the holders of the Common Stock in the proceeds
                  of such Extraordinary Transaction or, as applicable, shall
                  receive from the Corporation an amount equal to the amount per
                  share that would be paid if the shares of Common Stock
                  receivable upon conversion of the Convertible Stock were being
                  acquired in the Extraordinary Transaction at the same price
                  per share as is paid for Common Stock, which amount shall be
                  paid in the same form of consideration as is paid to holders
                  of Common Stock, as if each share of Convertible Stock had
                  been converted into the number of shares of Series A
                  Redeemable Preferred Stock and Common Stock issuable upon the
                  conversion of such share of Convertible Stock immediately
                  prior to such Extraordinary Transaction. The foregoing
                  election shall be made by such holders giving the Corporation
                  and each other holder of Convertible Stock not less than five
                  (5) business days prior written notice, which notice shall set
                  forth the date for such redemption. The provisions of this
                  Section C.5 shall not in any way limit the right of the
                  holders of Convertible Stock to elect to convert their shares
                  into shares of Series A Redeemable Preferred Stock and Common
                  Stock pursuant to Section C.6 prior to or in connection with
                  any Extraordinary Transaction.

                  (b)      VALUATION OF DISTRIBUTION SECURITIES. Any securities
         or other consideration to be delivered to the holders of the
         Convertible Stock upon any Extraordinary Transaction in accordance with
         the terms hereof shall be valued as follows:

                           (i) If traded on a nationally recognized securities
                  exchange or inter-dealer quotation system, the value shall be
                  deemed to be the average of the closing prices of the
                  securities on such exchange or system over the 30-day period
                  ending three (3) business days prior to the closing;

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                           (ii) If traded over-the-counter, the value shall be
                  deemed to be the average of the closing bid prices over the
                  30-day period ending three (3) business days prior to the
                  closing; and

                           (iii) If there is no active public market, the value
                  shall be the fair market value thereof, as mutually determined
                  by the Corporation and the holders of not less than sixty-six
                  and two-thirds percent in voting power of the outstanding
                  shares of Convertible Stock, provided that if the Corporation
                  and the holders of sixty-six and two-thirds percent in voting
                  power of the outstanding shares of Convertible Stock are
                  unable to reach agreement, then by independent appraisal by a
                  mutually agreed to investment banker, the fees of which shall
                  be paid by the Corporation.

                  (c) NOTICE BY CORPORATION. Prior to the occurrence of any
         Extraordinary Transaction, the Corporation will furnish each holder of
         Convertible Stock notice in accordance with Section C.9 hereof,
         together with a certificate prepared by the chief financial officer of
         the Corporation describing in detail all material terms of such
         Extraordinary Transaction, including without limitation the
         consideration to be delivered in connection with such Extraordinary
         Transaction and the identities of the parties to the Extraordinary
         Transaction.

                  (d) REDEMPTION DATE; REDEMPTION PRICE. Any holder of
         Convertible Stock may exercise such holder's right of redemption
         pursuant to Section C.5(a)(i) by such holder giving the Corporation not
         less than five (5) business days prior written notice, which notice
         shall set forth the date for such redemption. Upon the election of the
         holders of not less than sixty-six and two-thirds percent of the voting
         power of the outstanding Convertible Stock to cause the Corporation to
         redeem the Convertible Stock pursuant to Section C.5(a)(ii), all
         holders of Convertible Stock shall be deemed to have elected to cause
         the Convertible Stock to be so redeemed. Any date upon which a
         redemption shall actually occur in accordance with Section C.5(a) shall
         be referred to as a "Convertible Redemption Date." The redemption price
         for each share of Convertible Stock redeemed pursuant to this Section
         C.5 shall be the per share Convertible Liquidation Preference Amount or
         such greater per share amount as may be payable pursuant to the proviso
         to Section C.5(a)(ii), if applicable (the "Convertible Redemption
         Price"). The aggregate Convertible Redemption Price shall be payable in
         cash in immediately available funds to the respective holders of the
         Convertible Stock on the fifteenth (15th) day (or if such day is not a
         business day, the next business day after the 15th day) after the day
         on which the Corporation receives the redemption election pursuant to
         this Section C.5(d) (subject to Section C.5(e)) except to the extent
         contemplated by the proviso to Section C.5(a)(ii); provided, however,
         that such date may be postponed for up to an additional sixty (60)
         calendar days to permit the appraisal process under Section
         C.5(b)(iii). Until the aggregate Convertible Redemption Price has been
         paid for all shares of Convertible Stock being redeemed: (A) no
         dividend whatsoever shall be paid or declared, and no distribution
         shall be made, on any capital stock of the Corporation; and (B) except
         as permitted by Sections C.8(d)(i), (ii) and (iii), no shares of
         capital stock of the Corporation (other than the Convertible Stock in
         accordance with this Section C.5) shall be purchased, redeemed or
         acquired by the

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         Corporation and no monies shall be paid into or set aside or made
         available for a sinking fund for the purchase, redemption or
         acquisition thereof.

                  (e) REDEMPTION PROHIBITED. If, at a Convertible Redemption
         Date, the Corporation is prohibited under Section 1701.35 of the Ohio
         Revised Code ("Section 1701.35") from redeeming all shares of
         Convertible Stock for which redemption is required hereunder, then it
         shall redeem such shares on a pro-rata basis among the holders of
         Convertible Stock in proportion to the full respective redemption
         amounts to which they are entitled hereunder to the extent possible and
         shall redeem the remaining shares to be redeemed as soon as the
         Corporation is not prohibited from redeeming some or all of such shares
         under Section 1701.35, subject to the last paragraph of Section C.8.
         The shares of Convertible Stock not redeemed shall remain outstanding
         and entitled to all of the rights and preferences provided in this
         Article IV. In the event that the Corporation fails for any reason to
         redeem shares for which redemption is required pursuant to this Section
         C.5, including without limitation due to a prohibition of such
         redemption under Section 1701.35, then during the period from the
         applicable Convertible Redemption Date through the date on which such
         shares are redeemed, the applicable Convertible Base Liquidation Amount
         of such shares shall bear interest at the rate of 15% per annum, with
         such interest to accrue daily in arrears and to be compounded annually;
         PROVIDED, HOWEVER, that in no event shall such interest exceed the
         maximum permitted rate of interest under applicable law (the "Maximum
         Permitted Rate"). In the event that fulfillment of any provision hereof
         results in such rate of interest being in excess of the Maximum
         Permitted Rate, the obligation to be fulfilled shall automatically be
         reduced to eliminate such excess; PROVIDED, HOWEVER, that any
         subsequent increase in the Maximum Permitted Rate shall be
         retroactively effective to the applicable Redemption Date.

                  (f) DIVIDEND AFTER CONVERTIBLE REDEMPTION DATE. From and after
         a Convertible Redemption Date, no shares of Convertible Stock subject
         to redemption shall be entitled to dividends, if any, as contemplated
         by Section C.3; PROVIDED, HOWEVER, that in the event that shares of
         Convertible Stock are unable to be redeemed and continue to be
         outstanding in accordance with Section C.5(e), such shares shall
         continue to be entitled to dividends and interest thereon as provided
         in Sections C.3 and C.5(e) until the date on which such shares are
         actually redeemed by the Corporation.

                  (g) SURRENDER OF CERTIFICATES. Upon receipt of the applicable
         Convertible Preferred Redemption Price by certified check or wire
         transfer, each holder of shares of Convertible Stock to be redeemed
         shall surrender the certificate or certificates representing such
         shares to the Corporation, duly assigned or endorsed for transfer (or
         accompanied by duly executed stock powers relating thereto), or, in the
         event the certificate or certificates are lost, stolen or missing,
         shall deliver an affidavit or agreement satisfactory to the Corporation
         to indemnify the Corporation from any loss incurred by it in connection
         therewith (an "Affidavit of Loss") with respect to such certificates at
         the principal executive office of the Corporation or the office of the
         transfer agent for the Convertible Stock or such office or offices in
         the continental United States of an agent for redemption as may from
         time to time be designated by notice to the holders of Convertible
         Stock, and each surrendered certificate shall be canceled and retired;
         PROVIDED, HOWEVER, that if the holder has exercised its redemption
         right pursuant to Section C.5(a)(i)(A) or the Corporation is prohibited
         from redeeming all shares of

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         Convertible Stock as provided in Section C.5(e), the holder shall not
         be required to surrender said certificate(s) to the Corporation until
         said holder has received a new stock certificate for those shares of
         Convertible Stock not so redeemed.

         6.       CONVERSION. The holders of the Convertible Stock shall have
the following conversion rights:

                  (a) AUTOMATIC CONVERSION UPON ELECTION OF HOLDERS. The holders
         of shares of Convertible Stock shall be entitled, upon the written
         election of the holder or holders of not less than sixty-six and
         two-thirds percent in voting power of the outstanding shares of
         Convertible Stock, without the payment of any additional consideration,
         (i) immediately prior to and subject to the closing or happening of a
         Liquidation Event or an Extraordinary Transaction and (ii) at any time
         after October 15, 1999, to cause each (but not less than all) of the
         outstanding shares of Convertible Stock to be automatically converted
         into (i) the number of fully paid and nonassessable shares of Common
         Stock which results from dividing the Conversion Price (as defined in
         this Section C.6(a)) per share in effect for the Convertible Stock at
         the time of conversion into the per share Conversion Value (as defined
         in this Section C.6(a)) of the Convertible Stock (together with any
         other shares of Common Stock held by the holders of Convertible Stock
         (regardless of whether such holders continue to hold Convertible
         Stock), the "Conversion Shares") and (ii) one (1) fully paid and
         nonassessable share of Series A Redeemable Preferred Stock. Upon the
         election to so convert in the manner and on the basis specified in the
         preceding sentence, all holders of the Convertible Stock shall be
         deemed to have elected to voluntarily convert all outstanding shares of
         Convertible Stock pursuant to this Section C.6. Upon the filing of
         these Second Amended and Restated Articles of Incorporation with the
         Ohio Secretary of State's office, the "Conversion Price" per share of
         Convertible Stock shall be $6.99, and the per share "Conversion Value"
         of Convertible Stock shall be $69.89. The Conversion Price per share of
         Convertible Stock and the Common Stock Conversion Rate (as defined in
         this Section C.6(a)) shall be subject to adjustment from time to time
         as provided in Section C.7 hereof. The number of shares of Common Stock
         into which a share of a Convertible Stock is convertible is hereinafter
         referred to as the "Common Stock Conversion Rate." The number of shares
         of Series A Redeemable Preferred Stock into which a share of
         Convertible Stock is convertible is hereinafter referred to as the
         "Series A Redeemable Conversion Rate." If the holders of shares of
         Convertible Stock elect to convert the outstanding shares of
         Convertible Stock at a time when there are any declared but unpaid
         dividends or other amounts due on or in respect of such shares, such
         dividends and other amounts shall be paid in full in cash by the
         Corporation in connection with such conversion.

                  (b) AUTOMATIC CONVERSION UPON QPO. Each share of Convertible
         Stock shall automatically be converted, without the payment of any
         additional consideration, into shares of Common Stock and Series A
         Redeemable Preferred Stock as of, and in all cases subject to, the
         closing of the Corporation's first underwritten offering to the public
         pursuant to an effective registration statement under the Securities
         Act of 1933, as amended, provided that (i) such registration statement
         covers the offer and sale of Common Stock of which the aggregate net
         proceeds attributable to sales for the account of the Corporation
         exceed $35,000,000, at a price per share equal to at least $11.00 (as
         appropriately adjusted for any stock split, combination,
         reorganization, recapitalization,

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         stock dividend, or similar event), (ii) such Common Stock is listed for
         trading on either the New York Stock Exchange or the Nasdaq National
         Market and (iii) if a redemption election is made pursuant to Section
         D.5(a)(i) or (a)(ii), either (A) all outstanding shares of Series A
         Redeemable Preferred Stock which are outstanding or issuable upon such
         automatic conversion are redeemed immediately upon and as of the
         closing of such offering, (B) contemporaneously with such offering cash
         in an amount sufficient to redeem all outstanding shares of Series A
         Redeemable Preferred Stock is segregated and irrevocably held by the
         Corporation for payment to holders of Series A Redeemable Preferred
         Stock or (C) all outstanding shares of Series A Redeemable Preferred
         Stock are exchanged for Series A Notes (as defined in Section
         D.5(a)(i)) (a "QPO" or a "Qualified Public Offering"); PROVIDED that if
         a closing of a QPO occurs, all outstanding shares of Convertible Stock
         shall be deemed to have been converted into shares of Common Stock and
         Series A Redeemable Preferred Stock immediately prior to such closing.
         Any such conversion shall be at the Common Stock Conversion Rate and
         Series A Redeemable Conversion Rate in effect upon the closing of a
         QPO, as applicable.

         If the holders of shares of Convertible Stock are required to convert
         the outstanding shares of Convertible Stock pursuant to this Section
         C.6(b) at a time when there are any declared but unpaid dividends or
         any amounts due on or in respect of such shares pursuant to Section
         C.5(e) hereof, such dividends and other amounts shall be paid in full
         in cash by the Corporation in connection with such conversion.

                  (c) PROCEDURE FOR VOLUNTARY CONVERSION. Upon election to
         convert pursuant to Section C.6(a), each holder of Convertible Stock
         shall surrender the certificate or certificates representing its
         Convertible Stock, duly assigned or endorsed for transfer to the
         Corporation (or accompanied by duly executed stock powers relating
         thereto), at the principal executive office of the Corporation or the
         offices of the transfer agent for the Convertible Stock or such office
         or offices in the continental United States of an agent for conversion
         as may from time to time be designated by notice to the holders of the
         Convertible Stock by the Corporation, or shall deliver an Affidavit of
         Loss with respect to such certificates. Upon surrender of a certificate
         representing Convertible Stock for conversion, or delivery of an
         Affidavit of Loss, the Corporation shall issue and send by hand
         delivery, by courier or by first class mail (postage prepaid) to the
         holder thereof or to such holder's designee, at the address designated
         by such holder, certificates for the number of shares of Common Stock
         and Series A Redeemable Preferred Stock to which such holder shall be
         entitled upon conversion. The issuance of certificates for Common Stock
         and Series A Redeemable Preferred Stock upon conversion of Convertible
         Stock will be made without charge to the holders of such shares for any
         issuance tax in respect thereof or other costs incurred by the
         Corporation in connection with such conversion and the related issuance
         of such stock. If a Liquidation Event or conversion of Convertible
         Stock upon an Extraordinary Transaction or public offering not
         constituting a QPO occurs, all outstanding shares of Convertible Stock
         shall be deemed to have been converted into shares of Common Stock and
         Series A Redeemable Preferred Stock immediately prior thereto, provided
         that the Corporation shall make appropriate provisions (x) for the
         Common Stock issued upon such conversion to be treated on the same
         basis as all other Common Stock in such Liquidation Event,
         Extraordinary Transaction or public offering not constituting a QPO and
         (y) for the payment of the Series A Redeemable Liquidation Preference
         Amount in connection with any Liquidation

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         Event or the redemption of the Series A Redeemable Preferred Stock
         (issued upon such conversion) upon election of such redemption in
         connection with any Extraordinary Transaction or public offering not
         constituting a QPO, if applicable, as provided herein. In the event of
         any public offering constituting a QPO, the provisions of Section
         C.5(d) shall apply.

                  (d) PROCEDURE FOR AUTOMATIC CONVERSION. As of, and in all
         cases subject to, the closing of a QPO (the "Automatic Conversion
         Date"), all outstanding shares of Convertible Stock shall be converted
         automatically into shares of Common Stock and Series A Redeemable
         Preferred Stock at the applicable conversion rates specified in Section
         C.6(a) and without any further action by the holders of such shares and
         whether or not the certificates representing such shares of Convertible
         Stock are surrendered to the Corporation or its transfer agent;
         PROVIDED, HOWEVER, that all holders of Convertible Stock shall be given
         prior written notice of the occurrence of a QPO in accordance with
         Section C.9 hereof. The Corporation shall not be obligated to issue
         certificates evidencing the shares of Series A Redeemable Preferred
         Stock or Common Stock issuable on the Automatic Conversion Date (or the
         cash payment or issuance of the Series A Notes for the shares of Series
         A Redeemable Preferred Stock which are redeemed immediately after such
         automatic conversion as provided below and in Section D.5(a)(i) or
         D.5(a)(ii)) unless certificates evidencing such shares of the
         Convertible Stock being converted, or an Affidavit of Loss with respect
         to such certificates, are delivered to the Corporation or its transfer
         agent. On the Automatic Conversion Date, all rights with respect to the
         Convertible Stock so converted shall terminate, except any of the
         rights of the holders thereof upon surrender of their certificate or
         certificates therefor or delivery of an Affidavit of Loss thereof to
         receive certificates for the number of shares of Common Stock and
         Series A Redeemable Preferred Stock into which such Convertible Stock
         has been converted (or the cash payment or Series A Notes to which such
         holder is entitled as provided below and in Section D.5(a)(i) or
         (a)(ii)). If so required by the Corporation, certificates surrendered
         for conversion shall be endorsed or accompanied by written instrument
         or instruments of transfer, in form satisfactory to the Corporation,
         duly executed by the registered holder or by his, her or its attorney
         duly authorized in writing. Upon surrender of such certificates or
         Affidavit of Loss the Corporation shall issue and deliver to such
         holder, promptly (and in any event in such time as is sufficient to
         enable such holder to participate in such QPO) at such office and in
         its name as shown on such surrendered certificate or certificates, a
         certificate or certificates for the number of shares of Common Stock
         and number of shares of Series A Redeemable Preferred Stock or the
         Series A Notes into which the shares of the Convertible Stock
         surrendered were convertible on the Automatic Conversion Date.
         Notwithstanding anything to the contrary set forth in this Section
         C.6(d), the Corporation may deliver, in lieu of certificates for Series
         A Redeemable Preferred Stock, cash in an amount determined pursuant to
         Section D.5(b) hereof on account of the redemption of such Series A
         Redeemable Preferred Stock, and upon payment of such cash the Series A
         Redeemable Preferred Stock into which such Convertible Stock would have
         been converted shall be deemed to have been issued and redeemed by the
         Corporation.

                  (e) RESERVATION OF STOCK ISSUABLE UPON CONVERSION. The
         Corporation shall at all times reserve and keep available out of its
         authorized but unissued shares of Common Stock and Series A Redeemable
         Preferred Stock solely for the purpose of effecting the

                                     - 10 -

   11

         conversion of the shares of Convertible Stock such number of its shares
         of Common Stock and Series A Redeemable Preferred Stock as shall from
         time to time be sufficient to effect the conversion of all outstanding
         shares of Convertible Stock; and if at any time the number of
         authorized but unissued shares of Common Stock and Series A Redeemable
         Preferred Stock shall not be sufficient to effect the conversion of all
         then outstanding shares of Convertible Stock, the Corporation will take
         such corporate action as may be necessary to increase its authorized
         but unissued shares of Common Stock and Series A Redeemable Preferred
         Stock to such number of shares as shall be sufficient for such purpose.

                  (f) NO CLOSING OF TRANSFER BOOKS. The Corporation shall not
         close its books against the transfer of shares of Convertible Stock in
         any manner which would interfere with the timely conversion of any
         shares of Convertible Stock.

         7.       ADJUSTMENTS. The Conversion Price in effect from time to time
shall be subject to adjustment from and after October 10, 1997 and regardless of
whether any shares of Convertible Stock are then issued and outstanding as
follows:

                  (a) STOCK DIVIDENDS, SUBDIVISIONS AND COMBINATIONS. Upon the
         issuance of additional shares of Common Stock as a dividend or other
         distribution on outstanding Common Stock, the subdivision of
         outstanding shares of Common Stock into a greater number of shares of
         Common Stock, or the combination of outstanding shares of Common Stock
         into a smaller number of shares of Common Stock, the Conversion Price
         shall, simultaneously with the happening of such dividend, subdivision
         or split be adjusted by multiplying the then effective Conversion Price
         by a fraction, the numerator of which shall be the number of shares of
         Common Stock outstanding immediately prior to such event and the
         denominator of which shall be the number of shares of Common Stock
         outstanding immediately after such event. An adjustment made pursuant
         to this Section C.7(a) shall be given effect, upon payment of such a
         dividend or distribution, as of the record date for the determination
         of shareholders entitled to receive such dividend or distribution (on a
         retroactive basis) and in the case of a subdivision or combination
         shall become effective immediately as of the effective date thereof.

                  (b) SALE OF COMMON STOCK. In the event the Corporation shall
         at any time, or from time to time, issue, sell or exchange any shares
         of Common Stock (including shares held in the Corporation's treasury
         but excluding up to 2,762,450 shares of Common Stock (as appropriately
         adjusted for stock splits, stock dividends and the like) issued to
         officers, directors or employees of the Corporation or upon the
         exercise of options or other rights issued to such officers, directors
         or employees pursuant to the stock option plans (the "Excluded
         Shares"), for a consideration per share less than the Conversion Price
         in effect immediately prior to the issuance, sale or exchange of such
         shares, then, and thereafter successively upon each such issuance, sale
         or exchange, the Conversion Price in effect immediately prior to the
         issuance, sale or exchange of such shares shall forthwith be reduced to
         an amount determined by multiplying such Conversion Price by a
         fraction:

                           (i) the numerator of which shall be (X) the number of
                  shares of Common Stock of all classes outstanding immediately
                  prior to the issuance of

                                     - 11 -

   12

                  such additional shares of Common Stock (excluding treasury
                  shares but including all shares of Common Stock issuable upon
                  conversion or exercise of any outstanding Convertible Stock,
                  options, warrants, rights or convertible securities), plus (Y)
                  the number of shares of Common Stock which the net aggregate
                  consideration received by the Corporation for the total number
                  of such additional shares of Common Stock so issued would
                  purchase at the Conversion Price (prior to adjustment), and

                           (ii) the denominator of which shall be (X) the number
                  of shares of Common Stock of all classes outstanding
                  immediately prior to the issuance of such additional shares of
                  Common Stock (excluding treasury shares but including all
                  shares of Common Stock issuable upon conversion or exercise of
                  any outstanding Convertible Stock, options, warrants, rights
                  or convertible securities), plus (Y) the number of such
                  additional shares of Common Stock so issued.

                  (c) SALE OF OPTIONS, RIGHTS OR CONVERTIBLE SECURITIES. In the
         event the Corporation shall at any time or from time to time, issue
         options, warrants or rights to subscribe for shares of Common Stock, or
         issue any securities convertible into or exchangeable for shares of
         Common Stock (other than any options or warrants for Excluded Shares),
         for a consideration per share (determined by dividing the Net Aggregate
         Consideration (as determined below) by the aggregate number of shares
         of Common Stock that would be issued if all such options, warrants,
         rights or convertible securities were exercised or converted to the
         fullest extent permitted by their terms) less than the Conversion Price
         in effect immediately prior to the issuance of such options or rights
         or convertible or exchangeable securities, the Conversion Price in
         effect immediately prior to the issuance of such options, warrants or
         rights or securities shall be reduced to an amount determined by
         multiplying such Conversion Price by a fraction:

                           (i) the numerator of which shall be (X) the number of
                  shares of Common Stock of all classes outstanding immediately
                  prior to the issuance of such options, rights or convertible
                  securities (excluding treasury shares but including all shares
                  of Common Stock issuable upon conversion or exercise of any
                  outstanding Convertible Stock, options, warrants, rights or
                  convertible securities), plus (Y) the number of shares of
                  Common Stock which the total amount of consideration received
                  by the Corporation for the issuance of such options, warrants,
                  rights or convertible securities plus the minimum amount set
                  forth in the terms of such security as payable to the
                  Corporation upon the exercise or conversion thereof (the "Net
                  Aggregate Consideration") would purchase at the Conversion
                  Price prior to adjustment, and

                           (ii) the denominator of which shall be (X) the number
                  of shares of Common Stock of all classes outstanding
                  immediately prior to the issuance of such options, warrants,
                  rights or convertible securities (excluding treasury shares
                  but including all shares of Common Stock issuable upon
                  conversion or exercise of any outstanding Convertible Stock,
                  options, warrants, rights or convertible securities), plus (Y)
                  the aggregate number of shares of Common Stock that would be
                  issued if all such options, warrants, rights or convertible
                  securities were exercised or converted.

                                     - 12 -

   13


                  (d) EXPIRATION OR CHANGE IN PRICE. If the consideration per
         share provided for in any options or rights to subscribe for shares of
         Common Stock or any securities exchangeable for or convertible into
         shares of Common Stock, changes at any time, the Conversion Price in
         effect at the time of such change shall be readjusted to the Conversion
         Price which would have been in effect at such time had such options or
         convertible securities provided for such changed consideration per
         share (determined as provided in Section C.7(c) hereof), at the time
         initially granted, issued or sold; PROVIDED, that such adjustment of
         the Conversion Price will be made only as and to the extent that the
         Conversion Price effective upon such adjustment remains less than or
         equal to the Conversion Price that would be in effect if such options,
         rights or securities had not been issued. No adjustment of the
         Conversion Price shall be made under this Section A.7 upon the issuance
         of any additional shares of Common Stock which are issued pursuant to
         the exercise of any warrants, options or other subscription or purchase
         rights or pursuant to the exercise of any conversion or exchange rights
         in any convertible securities if an adjustment shall previously have
         been made upon the issuance of such warrants, options or other rights.
         Any adjustment of the Conversion Price shall be disregarded if, as, and
         when the rights to acquire shares of Common Stock upon exercise or
         conversion of the warrants, options, rights or convertible securities
         which gave rise to such adjustment expire or are canceled without
         having been exercised, so that the Conversion Price effective
         immediately upon such cancellation or expiration shall be equal to the
         Conversion Price in effect at the time of the issuance of the expired
         or canceled warrants, options, rights or convertible securities, with
         such additional adjustments as would have been made to that Conversion
         Price had the expired or canceled warrants, options, rights or
         convertible securities not been issued.

                  (e) OTHER ADJUSTMENTS. In the event the Corporation shall make
         or issue, or fix a record date for the determination of holders of
         Common Stock entitled to receive, a dividend or other distribution
         payable in securities of the Corporation other than shares of Common
         Stock, then and in each such event lawful and adequate provision shall
         be made so that the holders of Convertible Stock shall receive upon
         conversion thereof in addition to the number of shares of Common Stock
         receivable thereupon, the number of securities of the Corporation which
         they would have received had their Convertible Stock been converted
         into Common Stock and Series A Redeemable Preferred Stock on the date
         of such event and had they thereafter, during the period from the date
         of such event to and including the date of conversion, retained such
         securities receivable by them as aforesaid during such period, giving
         application to all adjustments called for during such period under this
         Section C.7 as applied to such distributed securities.

                  If the Common Stock issuable upon the conversion of the
         Convertible Stock shall be changed into the same or different number of
         shares of any class or classes of stock, whether by reclassification or
         otherwise (other than a subdivision or combination of shares or stock
         dividend provided for above, or a reorganization, merger, consolidation
         or sale of assets provided for elsewhere in this Section C.7), then and
         in each such event the holder of each share of Convertible Stock shall
         have the right thereafter to convert such share into the kind and
         amount of shares of stock and other securities and property receivable
         upon such reorganization, reclassification or other change, by holders
         of the number of shares of Common Stock into which such shares of
         Convertible Stock might

                                     - 13 -

   14

         have been converted immediately prior to such reorganization,
         reclassification or change, all subject to further adjustment as
         provided herein.

                  (f) MERGERS AND OTHER REORGANIZATIONS. If at any time or from
         time to time there shall be a capital reorganization of the Common
         Stock (other than a subdivision, combination, reclassification or
         exchange of shares provided for elsewhere in this Section C.7) or a
         merger or consolidation of the Corporation with or into another
         Corporation or the sale of all or substantially all of the
         Corporation's properties and assets to any other person, then, as a
         part of and as a condition to the effectiveness of such reorganization,
         merger, consolidation or sale, lawful and adequate provision shall be
         made so that the holders of the Convertible Stock shall thereafter be
         entitled to receive upon conversion of the Convertible Stock the number
         of shares of stock or other securities or property of the Corporation
         or of the successor Corporation resulting from such merger or
         consolidation or sale, to which a holder of Common Stock deliverable
         upon conversion would have been entitled on such capital
         reorganization, merger, consolidation, or sale. In any such case,
         appropriate provisions shall be made with respect to the rights of the
         holders of the Convertible Stock after the reorganization, merger,
         consolidation or sale to the end that the provisions of this Section
         C.7 (including without limitation provisions for adjustment of the
         Conversion Price and the number of shares purchasable upon conversion
         of the Convertible Stock) shall thereafter be applicable, as nearly as
         may be, with respect to any shares of stock, securities or assets to be
         deliverable thereafter upon the conversion of the Convertible Stock.

                  (g) All calculations under this Section C.7 shall be made to
         the nearest cent or to the nearest one hundredth (1/100) of a share, as
         the case may be.

                  (h) Upon the occurrence of each adjustment or readjustment
         pursuant to this Section C.7, the Corporation at its expense shall
         promptly compute such adjustment or readjustment in accordance with the
         terms hereof and prepare and furnish to each holder of Convertible
         Stock a certificate setting forth such adjustment or readjustment and
         showing in detail the facts upon which such adjustment or readjustment
         is based. The Corporation shall, upon written request at any time of
         any holder of Convertible Stock, furnish or cause to be furnished to
         such holder a like certificate setting forth (i) such adjustments and
         readjustments, (ii) the Conversion Prices before and after such
         adjustment or readjustment, and (iii) the number of shares of Common
         Stock and Series A Redeemable Preferred Stock and the amount, if any,
         of other property which at the time would be received upon the
         conversion of such holder's shares of Convertible Stock.

         8.       COVENANTS. So long as any shares of Convertible Preferred
Stock (or Series A Redeemable Preferred Stock, as applicable) shall be
outstanding, the Corporation shall not, without first having provided written
notice of such proposed action to each holder of outstanding shares of
Convertible Preferred Stock (or Series A Redeemable Preferred Stock, as
applicable) and having obtained the affirmative vote or written consent of the
holders of not less than sixty-six and two-thirds percent in voting power of the
outstanding shares of Convertible Preferred Stock (or Series A Redeemable
Preferred Stock, as applicable), voting as a single class, with each share of
Convertible Preferred Stock (or Series A Redeemable Preferred Stock, as
applicable) entitling the holder thereof to one vote per share of Convertible
Preferred Stock (or Series A Redeemable Preferred Stock, as applicable) held by
such holder:

                                     - 14 -

   15

                  (a) sell, lease or otherwise dispose of (whether in one
transaction or a series of related transactions) all or a substantial portion of
its assets or business,

                  (b) merge with or into or consolidate with another entity or
enter into or engage in any other transaction or series of related transactions,
in any such case in connection with or as a result of which the Corporation is
not the surviving entity or the owners of the Corporation's outstanding equity
securities prior to the transaction or series of related transactions do not own
at least a majority of the outstanding equity securities of the surviving,
resulting or consolidated entity,

                  (c) dissolve, liquidate or wind up its operations,

                  (d) directly or indirectly redeem, purchase, or otherwise
acquire for consideration any shares of its Common Stock or any other class of
its capital stock except (i) for the redemption of Convertible Preferred Stock,
Series A Redeemable Preferred Stock or Conversion Shares pursuant to and as
provided in these Second Amended and Restated Articles of Incorporation, (ii)
for the exchange of Series A Redeemable Preferred Stock for Series A Notes as
contemplated by Section D.5(a)(i), (iii) as contemplated by Sections 1.2 and 4.5
of the Stock Purchase and Shareholders Agreement dated as of October 15, 1997 by
and among the Corporation and the shareholders of the Corporation (the "Purchase
Agreement"), or (iv) for the repurchase of shares of Common Stock from employees
and consultants pursuant to agreements entered into in connection with the
issuance of options and/or restricted stock, pursuant to the Corporation's 1997
Equity and Performance Incentive Plan,

                  (e) propose or adopt any amendment to this Article IV of these
Second Amended and Restated Articles of Incorporation, or any other amendment to
these Second Amended and Restated Articles of Incorporation or the Corporation's
regulations that eliminates, amends or restricts or otherwise adversely affects
the rights and preferences of the Convertible Preferred Stock or the Series A
Redeemable Preferred Stock, or increases the authorized shares of Convertible
Preferred Stock or Series A Redeemable Preferred Stock,

                  (f) declare or make dividend payments on any shares of its
Common Stock or any other class of its capital stock,

                  (g) create, or obligate itself to create, any class or series
of shares having preference over or being on a parity with the Convertible
Preferred Stock or the Series A Redeemable Preferred Stock,

                  (h) increase the size of the Board of Directors to more than
seven (7) members, or

                  (i) enter into or be a party to any transaction or agreement,
including without limitation any lease (other than the lease in effect as of the
date of filing these Second Amended and Restated Articles of Incorporation with
respect to the Company's new offices located in Mayfield Heights, Ohio as set
forth in the agreement by and between the Corporation and American National
Development, Ltd., dated May, 1996) or other rental or purchase agreement
providing for loans or extensions of credit by or to the Company with or for the
benefit of any person or entity which is a shareholder, officer or director of
the Company, a relative by blood or

                                     - 15 -

   16

marriage of, a trust or estate for the benefit of, or a person or entity which
directly or indirectly controls, is controlled by, or is under common control
with, any such person or entity, except (i) for normal compensation paid to
employees of the Company in the ordinary course of business and (ii)
transactions expressly disclosed in or contemplated by the Agreement and the
exhibits thereto.

         Further, the Corporation shall not, by amendment of these Second
Amended and Restated Articles of Incorporation or through any Extraordinary
Transaction or other reorganization, transfer of assets, consolidation, merger,
dissolution, issue or sale of securities or any other voluntary action,
knowingly or purposefully avoid or seek to avoid the observance or performance
of any of the terms to be observed or performed hereunder by the Corporation and
each subsidiary of the Corporation but shall at all times in good faith assist
in the carrying out of all the provisions of this Article IV and in the taking
of all such action as may be necessary or appropriate in order to protect the
rights of the holders of the Convertible Preferred Stock and the Series A
Redeemable Preferred Stock set forth in this Certificate against impairment. Any
successor to the Corporation or any subsidiary of the Corporation shall agree,
as a condition to such succession, to carry out and observe the obligations of
the Corporation hereunder with respect to the Convertible Preferred Stock and
the Series A Redeemable Preferred Stock.

         9.       Notice
                  ------

                  (a) LIQUIDATION EVENTS, EXTRAORDINARY TRANSACTIONS, ETC. In
         the event (i) the Corporation establishes a record date to determine
         the holders of any class of securities who are entitled to receive any
         dividend or other distribution or who are entitled to vote at a meeting
         (or by written consent) in connection with any of the transactions
         identified in clause (ii) hereof, or (ii) any Liquidation Event (as
         defined in Section C.4), any Extraordinary Transaction (as defined in
         Section C.5), any QPO (as defined in Section C.6) or any other public
         offering becomes reasonably likely to occur, the Corporation shall mail
         or cause to be mailed by first class mail (postage prepaid) to each
         holder of Convertible Stock (or each holder of Series A Redeemable
         Preferred Stock, as applicable) at least fifteen (15) days prior to
         such record date specified therein or the expected effective date of
         any such transaction, whichever is earlier, a notice specifying (A) the
         date of such record date for the purpose of such dividend or
         distribution or meeting or consent and a description of such dividend
         or distribution or the action to be taken at such meeting or by such
         consent, (B) the date on which any such Liquidation Event,
         Extraordinary Transaction, QPO or other public offering is expected to
         become effective, and (C) the date on which the books of the
         Corporation shall close or a record shall be taken with respect to any
         such event.

                  (b) WAIVER OF NOTICE. The holder or holders of not less than
         sixty-six and two-thirds percent in voting power of the outstanding
         shares of Convertible Stock (or Series A Redeemable Preferred Stock, as
         applicable) may, at any time upon written notice to the Corporation,
         waive any notice provisions specified herein for the benefit of such
         holders, and any such waiver shall be binding upon all holders of such
         securities.

                  (c) GENERAL. In the event that the Corporation provides any
         notice, report or statement to any holder of Common Stock, the
         Corporation shall at the same time provide

                                     - 16 -

   17

         a copy of any such notice, report or statement to each holder of
         outstanding shares of Convertible Stock (or Series A Redeemable
         Preferred Stock, as applicable).

         10. NO REISSUANCE OF CONVERTIBLE STOCK. No share or shares of
Convertible Stock acquired by the Corporation by reason of redemption, purchase,
conversion or otherwise shall be reissued, and all such shares shall be
canceled, retired and eliminated from the shares which the Corporation shall be
authorized to issue.

         11. CONTRACTUAL RIGHTS OF HOLDERS. The various provisions set forth
herein for the benefit of the holders of the Convertible Stock and Series A
Redeemable Preferred Stock shall be deemed contract rights enforceable by them,
including without limitation, one or more actions for specific performance.

D.       Series A Redeemable Preferred Stock
         -----------------------------------

         1.       DESIGNATION. A total of 250,400 shares of the Corporation's
Preferred Stock shall be designated as a series known as Series A Redeemable
Preferred Stock, par value $.01 per share (the "Series A Redeemable Preferred
Stock").

         2.       ELECTION OF DIRECTORS; VOTING.
                  ------------------------------

                  (a) ELECTION OF DIRECTORS. The holders of outstanding shares
         of Series A Redeemable Preferred Stock shall, voting together as a
         separate class, be entitled to elect one (1) Director. Such Director
         shall be the candidate receiving the greatest number of affirmative
         votes (with each holder of Series A Redeemable Preferred Stock entitled
         to cast one vote for or against each candidate with respect to each
         share of Series A Redeemable Preferred Stock held by such holder) of
         the outstanding shares of Series A Redeemable Preferred Stock (the
         "Series A Redeemable Preferred Stock Director Designee"), with votes
         cast against such candidates and votes withheld having no legal
         effect). The election of the Series A Redeemable Preferred Stock
         Director Designee by the holders of the Series A Redeemable Preferred
         Stock shall occur (i) at the annual meeting of holders of capital
         stock, (ii) at any special meeting of holders of capital stock, (iii)
         at any special meeting of holders of Series A Redeemable Preferred
         Stock called by holders of a majority of the outstanding shares of
         Series A Redeemable Preferred Stock or (iv) by the unanimous written
         consent of holders of the outstanding shares of Series A Redeemable
         Preferred Stock. Upon conversion of the Convertible Stock, the holder
         or holders of not less than a majority in voting power of the
         outstanding Series A Redeemable Preferred Stock shall designate one of
         the Convertible Stock Director Designees then serving on the
         Corporation's board of directors to continue in such capacity as the
         Series A Redeemable Preferred Stock Designee. If at any time when any
         share of Series A Redeemable Preferred Stock is outstanding the Series
         A Redeemable Preferred Stock Director Designee should cease to be a
         Director for any reason, the vacancy shall only be filled by the vote
         or written consent of holders of the outstanding shares of Series A
         Redeemable Preferred Stock, voting together as a separate class, in the
         manner and on the basis specified above.

                  (b) VOTING GENERALLY. Except as set forth above with respect
         to the election of the Series A Redeemable Preferred Stock Director
         Designee, the holders of Series A

                                     - 17 -

   18

         Redeemable Preferred Stock shall not be entitled to vote on any matters
         except to the extent otherwise required under the Ohio Revised Code.

         3. DIVIDENDS. The holders of outstanding shares of Series A Redeemable
Preferred Stock shall be entitled to receive, out of any funds legally available
therefor, cumulative (non- compounding) dividends on the Series A Redeemable
Preferred Stock in cash, at the per share rate per annum of seven percent (7%)
of $62.90 (adjusted appropriately for stock splits, stock dividends,
recapitalizations and the like with respect to the Series A Redeemable Preferred
Stock) (a "Series A Redeemable Cumulative Dividend"). Such dividends will accrue
quarterly in arrears commencing as of the date of issuance of the Series A
Redeemable Preferred Stock and be cumulative, to the extent unpaid, whether or
not they have been declared and whether or not there are profits, surplus or
other funds of the Corporation legally available for the payment of dividends.
Series A Redeemable Cumulative Dividends shall become due and payable with
respect to any share of Series A Redeemable Preferred Stock as provided in
Section D.4 and Section D.5. So long as any shares of Series A Redeemable
Preferred Stock are outstanding and the Series A Redeemable Cumulative Dividends
have not been paid in full in cash: (A) no dividend whatsoever shall be paid or
declared, and no distribution shall be made, on any Common Stock or other
capital stock of the Corporation ranking junior to the Series A Redeemable
Preferred Stock; and (B) except as provided in Sections C.8(d)(i), (ii) and
(iii), no shares of capital stock of the Corporation ranking junior to the
Series A Redeemable Preferred Stock shall be purchased, redeemed or acquired by
the Corporation and no monies shall be paid into or set aside or made available
for a sinking fund for the purchase, redemption or acquisition thereof. All
numbers relating to the calculation of dividends pursuant to this Section D.3
shall be subject to equitable adjustment in the event of any stock split,
combination, reorganization, recapitalization, reclassification or other similar
event involving a change in the Series A Redeemable Preferred Stock. Nothing
herein contained shall in any way or under any circumstances be construed or
deemed to require the Board to declare, or the Corporation to pay or set apart
for payment, any cash dividends of the Series A Redeemable Preferred Stock.
Dividends payable on the Series A Redeemable Preferred Stock for any period less
than a year shall be computed on the basis of a 365 day (366 day if applicable)
year and the actual number of days elapsed.

         4. LIQUIDATION. Upon any Liquidation Event, each holder of outstanding
shares of Series A Redeemable Preferred Stock shall be entitled to be paid out
of the assets of the Corporation available for distribution to shareholders,
whether such assets are capital, surplus, or earnings, and before any amount
shall be paid or distributed to the holders of Common Stock or of any other
stock ranking on liquidation junior to the Series A Redeemable Preferred Stock,
an amount in cash equal to the sum of (a) $62.90 per share of Series A
Redeemable Preferred Stock held by such holder (adjusted appropriately for stock
splits, stock dividends, recapitalizations and the like with respect to the
Series A Redeemable Preferred Stock), plus (b) any unpaid dividends to which
such holder of outstanding shares of Series A Redeemable Preferred Stock is
entitled pursuant to Sections D.3 and D.5(d) hereof (the sum of clauses (a) and
(b) being referred to herein as the"Series A Redeemable Base Liquidation
Amount"), plus (c) any interest accrued pursuant to Section D.5(c) to which such
holder of outstanding shares of Series A Redeemable Preferred Stock is entitled,
if any (the sum of clauses (a), (b) and (c) being referred to herein as
the"Series A Redeemable Liquidation Preference Amount"); PROVIDED, HOWEVER, that
if, upon any Liquidation Event, the amounts payable with respect to the Series A
Redeemable Liquidation Preference Amount are not paid in full, the holders of
the Series A Redeemable

                                     - 18 -

   19

Preferred Stock shall share ratably in any distribution of assets in proportion
to the full respective preferential amounts to which they are entitled.

         5.       Redemption.
                  -----------
                  (a)      Redemption Events.
                           ------------------
                           (i) UPON ELECTION OF HOLDERS UPON A QPO. Upon the
                  election of the holder or holders of not less than sixty-six
                  and two-thirds percent of the outstanding Convertible Stock,
                  the Corporation shall redeem all (and not less than all,
                  except as set forth in the third sentence of this Section
                  D.5(a)) of the outstanding shares of Series A Redeemable
                  Preferred Stock upon the closing of a QPO. The foregoing
                  election shall be made by such holders giving the Corporation
                  and each other holder of Series A Redeemable Preferred Stock
                  (or Convertible Stock, as applicable) written notice not less
                  than five (5) days prior to the closing of a QPO. In the event
                  that the principal underwriter for a QPO shall reasonably and
                  in good faith request in writing, or cause the Company to so
                  request in writing, that the holders of Series A Redeemable
                  Preferred Stock waive the holders' right to elect to have such
                  holder's shares of Series A Redeemable Preferred Stock
                  redeemed pursuant to this Section D.5(a)(i) and the holders of
                  sixty-six and two-thirds percent in voting power of the
                  outstanding shares of the Series A Redeemable Preferred Stock
                  agree to so waive such redemption election, then all
                  outstanding shares of Series A Redeemable Preferred Stock
                  shall be exchanged, without the payment of additional
                  consideration, for notes of the Company ("Series A Notes") in
                  an aggregate principal amount equal to the aggregate Series A
                  Redemption Price (as defined in Section D.5(b) below), which
                  Series A Notes shall (i) mature on the second anniversary of
                  the effective date of such QPO and (ii) bear interest on the
                  outstanding principal balance thereof at the rate of fifteen
                  percent (15%) per annum, which interest shall accrue daily in
                  arrears and be paid on the last day of each month, commencing
                  on the last day of the first month following the effective
                  date of such QPO.

                           (ii) UPON ELECTION OF CORPORATION UPON A QPO. The
                  Corporation may elect to redeem all (but not less than all,
                  other than pursuant to Section D.5(c) below) of the
                  outstanding shares of Series A Redeemable Preferred Stock at
                  any time upon the closing of a QPO. The foregoing election
                  shall be made by the Corporation giving each holder of Series
                  A Redeemable Preferred Stock written notice not less than five
                  (5) days prior to the closing of a QPO.

                           (iii) Lapse of Time.
                                 --------------

                                    (A) At any time after the later of the first
                           anniversary of the date of the conversion of the
                           Convertible Preferred Stock as set forth in Section
                           C.6 (other than in connection with an Extraordinary
                           Transaction) and October 15, 2001, on any one
                           occasion any holder of Series A Redeemable Preferred
                           Stock may require the Corporation to redeem up to 50%
                           of the outstanding shares of Series A Redeemable
                           Preferred Stock held by such holder at such time.

                                     - 19 -

   20

                                    (B) At any time after the later of the
                           second anniversary of the date of the conversion of
                           the Convertible Preferred Stock as set forth in
                           Section C.6 (other than in connection with an
                           Extraordinary Transaction) and October 15, 2002, on
                           any one occasion any holder of Series A Redeemable
                           Preferred Stock may require the Corporation to redeem
                           up to all of the outstanding shares of Series A
                           Redeemable Preferred Stock held by such holder at
                           such time.

                           (iv) UPON EXTRAORDINARY TRANSACTIONS. Upon the
                  election of the holder or holders of not less than sixty-six
                  and two-thirds percent in voting power of the outstanding
                  Series A Redeemable Preferred Stock (or Convertible Stock, as
                  applicable, proposing to convert the same in order to effect a
                  redemption of the Series A Redeemable Preferred Stock received
                  upon such conversion hereunder), the Corporation shall redeem
                  all (and not less than all, other than pursuant to Section
                  D.5(c) below) of the outstanding shares of Series A Redeemable
                  Preferred Stock upon the occurrence of an Extraordinary
                  Transaction (as defined in Section C.5) or public offering not
                  constituting a QPO. The foregoing election shall be made by
                  such holders giving the Corporation and each other holder of
                  Series A Redeemable Preferred Stock (or Convertible Stock, as
                  applicable) not less than five (5) days prior written notice,
                  which notice shall set forth the date for such redemption.

                           (v)      Upon Election of Corporation.
                                    -----------------------------
                                    (A) At any time after the later of the first
                           anniversary of the date of the conversion of the
                           Convertible Preferred Stock as set forth in Section
                           C.6 and October 15, 2001, the Corporation may redeem
                           50% (but not less than 50%) of the outstanding shares
                           of Series A Redeemable Preferred Stock. The foregoing
                           election shall be made by the Corporation giving each
                           holder of Series A Redeemable Preferred Stock written
                           notice not less than five (5) days prior to the date
                           for such redemption.

                                    (B) At any time after the later of the
                           second anniversary of the date of the conversion of
                           the Convertible Preferred Stock as set forth in
                           Section C.6 and October 15, 2002, the Corporation may
                           redeem all (but not less than all) of the outstanding
                           shares of Series A Redeemable Preferred Stock. The
                           foregoing election shall be made by the Corporation
                           giving each holder of Series A Redeemable Preferred
                           Stock written notice not less than five (5) days
                           prior to such redemption.

                  (b) REDEMPTION DATE; REDEMPTION PRICE. Any holder of Series A
         Redeemable Preferred Stock may exercise such holder's right of
         redemption pursuant to Section D.5(a)(iii) by such holder giving the
         Corporation not less than ten (10) days prior written notice, which
         notice shall set forth the date for such redemption. Upon the election
         of the holders of not less than sixty-six and two-thirds percent in
         voting power of the outstanding Series A Redeemable Preferred Stock to
         cause the Corporation to redeem the Series A Redeemable Preferred Stock
         pursuant to Section D.5(a)(i) or (a)(iv), all holders of Series A
         Redeemable Preferred Stock shall be deemed to have elected to cause the

                                     - 20 -

   21

         Series A Redeemable Preferred Stock to be so redeemed. Any date upon
         which a redemption shall actually occur in accordance with Section
         D.5(a) shall be referred to as a "Series A Redemption Date." The
         redemption price for each share of Series A Redeemable Preferred Stock
         redeemed pursuant to this Section D.5 shall be the per share Series A
         Redeemable Liquidation Preference Amount (the "Series A Redemption
         Price"). The aggregate Series A Redemption Price shall be payable in
         cash in immediately available funds on the Series A Redemption Date.
         Until the aggregate Series A Redemption Price, including any interest
         thereon, has been paid in cash for all shares of Series A Redeemable
         Preferred Stock redeemed as of the applicable Series A Redemption Date
         or Series A Notes have been issued pursuant to Section D.5(a)(i): (A)
         no dividend whatsoever shall be paid or declared, and no distribution
         shall be made, on any capital stock of the Corporation; and (B) except
         as provided in Sections C.8(d)(i), (ii) and (iii), no shares of capital
         stock of the Corporation (other than the Series A Redeemable Preferred
         Stock in accordance with this Section D.5) shall be purchased, redeemed
         or acquired by the Corporation and no monies shall be paid into or set
         aside or made available for a sinking fund for the purchase, redemption
         or acquisition thereof.

                  (c) REDEMPTION PROHIBITED. If, at a Series A Redemption Date,
         the Corporation is prohibited under Section 1701.35 from redeeming all
         shares of Series A Redeemable Preferred Stock for which redemption is
         required hereunder, then it shall redeem such shares on a pro-rata
         basis among the holders of Series A Redeemable Preferred Stock in
         proportion to the full respective redemption amounts to which they are
         entitled hereunder to the extent possible and shall redeem the
         remaining shares to be redeemed as soon as the Corporation is not
         prohibited from redeeming some or all of such shares under Section
         1701.35, subject to the last paragraph of Section C.8. The shares of
         Series A Redeemable Preferred Stock not redeemed shall remain
         outstanding and entitled to all of the rights and preferences provided
         in this Article III. In the event that the Corporation fails for any
         reason to redeem shares for which redemption is triggered pursuant to
         Section D.5 (other than pursuant to the third sentence of Section
         D.5(a)(i)), including without limitation due to a prohibition of such
         redemption under Section 1701.35, then during the period from the
         applicable Series A Redemption Date through the date on which such
         shares are redeemed, the applicable Series A Redeemable Base
         Liquidation Amount of such shares shall bear interest at the rate of
         15% per annum, with such interest to accrue daily in arrears and to be
         compounded annually.

                  (d) DIVIDEND AFTER REDEMPTION DATE. From and after the closing
         of a QPO or an Extraordinary Transaction or a public offering not
         constituting a QPO (in the case of a redemption pursuant to Section
         D.5(a)(i) or (iv)) or the date specified for redemption in the election
         notice as set forth in Section D.5(a)(ii) or (v) or Section D.5(b), no
         shares of Series A Redeemable Preferred Stock subject to redemption
         shall be entitled to any further dividends pursuant to Section D.3
         hereof; PROVIDED, HOWEVER, that in the event that shares of Series A
         Redeemable Preferred Stock are unable to be redeemed and continue to be
         outstanding in accordance with Section D.5(c), such shares shall
         continue to be entitled to dividends and interest thereon as provided
         in Sections D.3 and D.5(c) until the date on which such shares are
         actually redeemed by the Corporation.

                  (e) SURRENDER OF CERTIFICATES. Upon receipt of the applicable
         Series A Redemption Price by certified check or wire transfer or
         receipt of the Series A Notes

                                     - 21 -

   22

         pursuant to the third sentence of Section D.5(a)(i), each holder of
         shares of Series A Redeemable Preferred Stock to be redeemed shall
         surrender the certificate or certificates representing such shares to
         the Corporation, duly assigned or endorsed for transfer (or accompanied
         by duly executed stock powers relating thereto), or shall deliver an
         Affidavit of Loss with respect to such certificates at the principal
         executive office of the Corporation or the office of the transfer agent
         for the Series A Redeemable Preferred Stock or such office or offices
         in the continental United States of an agent for redemption as may from
         time to time be designated by notice to the holders of Series A
         Redeemable Preferred Stock (or the holders of Convertible Stock, as
         applicable), and each surrendered certificate shall be canceled and
         retired; PROVIDED, HOWEVER, that if the holder has exercised its
         redemption right pursuant to Section D.5(a)(iii)(A), the holder shall
         not be required to surrender said certificate(s) to the Corporation
         until said holder has received a new stock certificate for those shares
         of Series A Redeemable Preferred Stock not so redeemed.

         6. NOTICE. In the event that the Corporation provides or is required to
provide notice to any holder of Convertible Stock or Common Stock in accordance
with the provisions of these Second Amended and Restated Articles of
Incorporation (including the provisions of Sections C.5(c) and C.9) and/or the
Corporation's regulations, the Corporation shall at the same time provide a copy
of any such notice to each holder of outstanding shares of Series A Redeemable
Preferred Stock.

         7. NO REISSUANCE OF SERIES A REDEEMABLE PREFERRED STOCK. No share or
shares of Series A Redeemable Preferred Stock acquired by the Corporation by
reason of redemption, purchase, conversion, exchange or otherwise shall be
reissued, and all such shares shall be canceled, retired and eliminated from the
shares which the Corporation shall be authorized to issue.

         8. COVENANTS. So long as any shares of Series A Redeemable Preferred
Stock shall be outstanding the provisions of Section C.8 shall apply to all
shares of Series A Redeemable Preferred Stock as if such shares were shares of
Convertible Preferred Stock.

E.       Common Stock.
         -------------

         Subject to any Preferred Stock Designation, the holders of shares of
Common Stock shall be entitled to one vote on each matter submitted to a vote at
a meeting of shareholders for each share of Common Stock held of record by such
holder as of the record date for such meeting. Each share of Common Stock will
be equal to every other share of Common Stock.

                                    ARTICLE V
                                    ---------

         The Board of Directors shall be authorized hereby to exercise all
powers now or hereafter permitted by law providing rights to the Board of
Directors to adopt amendments to these Second Amended and Restated Articles of
Incorporation (i) to fix or change the express terms of any unissued or treasury
shares of any class, including, without limiting the generality of the
foregoing: division of such shares into series and the designation and
authorized number of shares of each series; voting rights of such shares (to the
extent now or hereafter permitted by law); dividend or distribution rate; dates
of payment of dividends or distributions and the dates

                                     - 22 -

   23

from which they are cumulative; liquidation price; redemption rights and price;
sinking fund requirements; conversion rights; and restrictions on the issuance
of shares of the same series or any other class or series; all as may be
established by resolution of the Board of Directors from time to time
(collectively with the terms of the Preferred Stock, a "Preferred Stock
Designation"), and (ii) to include within these Second Amended and Restated
Articles of Incorporation such additional provisions, or amendments to any
existing provisions, as may hereafter be authorized by law.

                                   ARTICLE VI

         A. Except as set forth in Section C of this Article VI, the affirmative
vote of the holders of at least 70% of the voting power of the Corporation,
voting together as a single class, is required:

                  1.       to adopt an agreement for the merger or consolidation
                           of the Corporation with or into any other entity; or

                  2.       to authorize the sale, lease, exchange, transfer or
                           other disposition of all or substantially all of the
                           assets of the Corporation, to another person,
                           corporation or other entity; or

                  3.       to authorize any sale, transfer or other disposition
                           by the Corporation of any of its shares in a
                           transaction in which shareholder approval is
                           otherwise required by applicable Ohio law; or

                  4.       to authorize any amendment of these Second Amended
                           and Restated Articles of Incorporation so as to
                           change issued or unissued shares of any class,
                           whether with or without par value, into the same or a
                           different number of shares of any class with or
                           without par value, theretofore or then authorized; or

                  5.       to authorize any amendment of these Second Amended
                           and Restated Articles of Incorporation so as to
                           change any of the express terms of issued or unissued
                           shares of any class; or

                  6.       to authorize any control share acquisition for which
                           shareholder approval is required pursuant to Ohio
                           Revised Code Section 1701.831 (or any successor
                           section thereto) as such provision is amended from
                           time to time;

provided, however, that this Article VI will not alter the voting entitlement of
shares that, by virtue of any Preferred Stock Designation, are expressly
entitled to vote on any amendment to these Second Amended and Restated Articles
of Incorporation.

         B. For purposes of these Second Amended and Restated Articles of
Incorporation, (1) "voting power of the Corporation" means the aggregate voting
power of (a) all the outstanding Common Stock of the Corporation and (b) all the
outstanding shares of any class or series of shares of the Corporation that has
(i) rights to distributions senior to those of the Common Stock including,
without limitation, any relative, participating, optional, or other

                                     - 23 -

   24

special rights and privileges of, and any qualifications, limitations or
restrictions on, such shares and (ii) voting rights entitling such shares to
vote generally in the election of directors; and (2) "control share acquisition"
has the meaning for such term in Ohio Revised Code Section 1701.01(Z)(1) (or any
successor section thereto) as such provision is amended from time to time.

         C. The provisions of Section A of this Article VI will not apply to any
vote of the shareholders made with respect to any of the matters enumerated in
Section 1 of this Article VI if, prior to such vote, all of the directors of the
Corporation then in office have, by a resolution adopted at a duly convened
meeting or by unanimous written action in lieu of a meeting, approved such
matter and recommended the approval of such matter to the shareholders.

         D. The vote required under Section A.6 of this Article VI is in
addition to the requirements of Section 1701.831 of the Ohio Revised Code.


                                   ARTICLE VII
                                   -----------

         Except as may be provided in any Preferred Stock Designation, holders
of shares of capital stock of the Corporation shall not be entitled to
cumulative voting rights in the election of directors.

                                  ARTICLE VIII
                                  ------------

         Except as may be provided in any Preferred Stock Designation, no holder
of any shares of capital stock of the Corporation shall have any preemptive
right to acquire any shares of unissued capital stock of any class or series,
now or hereafter authorized, or any treasury shares or securities convertible
into such shares or carrying a right to subscribe to or acquire such shares of
capital stock.

                                   ARTICLE IX
                                   ----------

         The Corporation may from time to time, pursuant to authorization by the
Board of Directors and without action by the shareholders, purchase or otherwise
acquire capital stock of the Corporation of any class or classes in such manner,
upon such terms and in such amounts as the Board of Directors shall determine;
subject, however, to such limitation or restriction, if any, as is contained in
any Preferred Stock Designation at the time of such purchase or acquisition.


                                    ARTICLE X
                                    ---------

         Subject to Article VI and Article XI of these Second Amended and
Restated Articles of Incorporation and any Preferred Stock Designation, and
notwithstanding any provision of the Ohio Revised Code now or hereafter in force
requiring for any purpose the vote, consent, waiver or release of the holders of
shares entitling them to exercise two-thirds, or any other proportion, of the
voting power of the Corporation or of any class or classes of shares thereof,
such action, unless otherwise expressly required by statute or by these Second
Amended and Restated Articles of Incorporation, may be taken by the vote,
consent, waiver or release of the holders of

                                     - 24 -

   25

shares entitling them to exercise a majority of the voting power of the
Corporation or of such classes.

                                   ARTICLE XI
                                   ----------

         Notwithstanding anything to the contrary contained in these Second
Amended and Restated Articles of Incorporation, the affirmative vote of the
holders of at least 70% of the voting power of the Corporation, voting together
as a single class, shall be required to amend or repeal, or adopt any provision
inconsistent with, Article V, Article VI, Article VIII, Article IX, Article X or
this Article XI; provided, however, (a) that this Article XI shall not alter the
voting entitlement of shares that, by virtue of any Preferred Stock Designation,
are expressly entitled to vote on any amendment to these Second Amended and
Restated Articles of Incorporation, and (b) that this Article XI will not apply
to any amendment, repeal or adoption of any provision if, prior to such vote,
all of the directors of the Corporation then in office have, by a resolution
adopted at a duly convened meeting or by unanimous written action in lieu of a
meeting, approved such matter and recommended the approval of such matter to the
shareholders.

                                   ARTICLE XII
                                   -----------

         Any and every statute of the State of Ohio hereafter enacted, (i)
whereby the rights, powers or privileges of corporations or of the shareholders
of corporations organized under the laws of the State of Ohio are increased or
diminished or in any way affected, or (ii) whereby effect is given to the action
taken by any number, less than all, of the shareholders of any such corporation,
or (iii) whereby the authority of the directors to adopt amendments to the
articles of incorporation without shareholder approval shall be expanded, will
apply to the Corporation and will be binding not only upon the Corporation but
upon every shareholder of the Corporation to the same extent as if such statute
had been in force at the date of filing these Second Amended and Restated
Articles of Incorporation in the office of the Secretary of State of Ohio.


                                  ARTICLE XIII
                                  ------------

                  Except as may be otherwise provided in any Preferred Stock
Designation, the number of the directors of the Corporation will not be less
than six nor more than 16 as may be determined from time to time only (i) by a
vote of a majority of the total number of directors that the Corporation would
have if there were no vacancies on the Board, or (ii) by the affirmative vote of
the holders of at least 80% of the voting power of the Corporation, voting
together as a single class. The directors, other than those who may be expressly
elected by virtue of the terms of any Preferred Stock Designation, will be
classified with respect to the time for which they severally hold office into
two classes, as nearly equal in size as possible and consisting of not less than
three directors in each class, designated Class I and Class II. The directors
first appointed to Class I will hold office for a term expiring at the annual
meeting of shareholders to be held in 1999 and the directors first appointed to
Class II will hold office for a term expiring at the annual meeting of
shareholders to be held in 2000. The members of each class will hold office
until their successors are elected. Except as may be otherwise provided in any
Preferred Stock Designation, at each annual meeting of the shareholders of the
Corporation, the successors of the class of directors whose terms expire at that
meeting shall be elected by plurality vote of all votes cast at such meeting to
hold office for a term expiring at the annual meeting of

                                     - 25 -

   26


shareholders held in the third year following the year of their election. Except
as may be otherwise provided in any Preferred Stock Designation, directors may
be elected by the shareholders only at an annual meeting of shareholders. No
decrease in the number of directors constituting the Board of Directors may
shorten the term of any incumbent director. Election of directors of the
Corporation need not be by written ballot unless requested by the presiding
officer or by the holders of a majority of the voting power of the Corporation
present in person or represented by proxy at a meeting of the shareholders at
which directors are to be elected.

                                   ARTICLE XIV
                                   -----------

         These Second Amended and Restated Articles of Incorporation supersede
the existing Amended and Restated Articles of Incorporation of the Corporation,
as amended.

                                     - 26 -