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                                    EX 10.4

                                      FIRST
                                    AMENDMENT
                                 TO THE KEYCORP
                        EXCESS CASH BALANCE PENSION PLAN


         WHEREAS, KeyCorp has established the KeyCorp Excess Cash Balance
Pension Plan (the "Plan"), and

         WHEREAS, the Board of Directors of KeyCorp has authorized its
Compensation and Organization Committee to permit amendments to the Plan, and

         WHEREAS, the Compensation and Organization Committee of the Board of
Directors of KeyCorp has determined it desirable to amend the Plan and has
accordingly authorized the execution of this First Amendment,

         NOW, THEREFORE, pursuant to such action of the Compensation Committee,
the Plan is hereby amended as follows:

         1. ARTICLE III, Section 3.1 shall be amended to delete it in its
entirety and to substitute therefore the following:

                  "3.1 ELIGIBILITY. Subject to the provisions of Article V
                  hereof, a Participant shall be eligible for an Excess Pension
                  Benefit hereunder if the Participant (i) terminates employment
                  with an Employer on or after age 55 with five or more years of
                  Credited Service, (ii) terminates his or her active employment
                  with an Employer upon becoming Disabled after completing five
                  or more years of Credited Service and disability benefits have
                  ceased under the KeyCorp Long-Term Disability Plan due to the
                  Participant's election of an Early or Normal Retirement under
                  the Pension Plan, or (iii) dies after completing five years of
                  Credited Service, and has a Beneficiary who is eligible for a
                  benefit under the Pension Plan."

         2. ARTICLE IV, Section 4.1 shall be amended to add the following new
paragraph at the end of such Section:

                  "Notwithstanding the foregoing provisions of this Section 4.1,
                  however, in the event of the Participant's termination,
                  Retirement or Disability and within twelve months of such
                  termination, Retirement, or Disability date the Participant
                  engages in any Harmful Activity, such Participant's
                  distribution election (if other than a lump sum distribution)
                  shall become null and void, and the Participant shall receive
                  an immediate lump sum distribution of his or her vested Excess
                  Pension Benefit.

                  For purposes of this Section 4.1, a "Harmful Activity" shall
                  have occurred if the Participant shall do any one or more of
                  the following:


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                   (i)   Use, publish, sell, trade or otherwise disclose
                         Non-Public Information of KeyCorp unless such
                         prohibited activity was inadvertent, done in good faith
                         and did not cause significant harm to KeyCorp.

                  (ii)   After notice from KeyCorp, fail to return to KeyCorp
                         any document, data, or thing in his or her possession
                         or to which the Participant has access that may involve
                         Non-Public Information of KeyCorp.

                  (iii)  After notice from KeyCorp, fail to assign to KeyCorp
                         all right, title, and interest in and to any
                         confidential or non-confidential Intellectual Property
                         which the Participant created, in whole or in part,
                         during employment with KeyCorp, including, without
                         limitation, copyrights, trademarks, service marks, and
                         patents in or to (or associated with) such Intellectual
                         Property.

                  (iv)   After notice from KeyCorp, fail to agree to do any acts
                         and sign any document reasonably requested by KeyCorp
                         to assign and convey all right, title, and interest in
                         and to any confidential or non-confidential
                         Intellectual Property which the Participant created, in
                         whole or in part, during employment with KeyCorp,
                         including, without limitation, the signing of patent
                         applications and assignments thereof.

                  (v)    Upon the Participant's own behalf or upon behalf of any
                         other person or entity that competes or plans to
                         compete with KeyCorp, solicit or entice for employment
                         or hire any KeyCorp employee.

                  (vi)   Upon the Participant's own behalf or upon behalf of
                         any other person or entity that competes or plans to
                         compete with KeyCorp, call upon, solicit, or do
                         business with (other than business which does not
                         compete with any business conducted by KeyCorp) any
                         KeyCorp customer the Participant called upon,
                         solicited, interacted with, or became acquainted
                         with, or learned of through access to information
                         (whether or not such information is or was
                         non-public) while the Participant was employed at
                         KeyCorp unless such prohibited activity was
                         inadvertent, done in good faith, and did not involve
                         a customer whom the Participant should have
                         reasonably known was a customer of KeyCorp.

                  (vii)  Upon the Participant's own behalf or upon behalf of any
                         other person or entity that competes or plans to
                         compete with KeyCorp, after notice from KeyCorp,
                         continue to engage in any business activity in
                         competition with KeyCorp in the same or a closely
                         related activity that the Participant was engaged in
                         for KeyCorp during the one year period prior to the
                         termination of the Participant's employment.

                         For purposes of this Section 4.1 the term:

                         "INTELLECTUAL PROPERTY" shall mean any invention, idea,
                         product, method of doing business, market or business
                         plan, process, program, software, formula, method, work
                         of authorship, or other information, or thing relating
                         to KeyCorp or any of its businesses.


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                         "NON-PUBLIC INFORMATION" shall mean, but is not limited
                         to, trade secrets, confidential processes, programs,
                         software, formulas, methods, business information or
                         plans, financial information, and listings of names
                         (e.g., employees, customers, and suppliers) that are
                         developed, owned, utilized, or maintained by an
                         employer such as KeyCorp, and that of its customers or
                         suppliers, and that are not generally known by the
                         public.

                         "KEYCORP" shall include KeyCorp, its subsidiaries,
                         and its affiliates."

         3. The Plan is hereby amended to add a new Article X to the Plan to
read in its entirety as follows:

                                    ARTICLE X
                                    ---------
                                CHANGE OF CONTROL
                                -----------------

         Notwithstanding any other provision of the Plan to the contrary, in the
         event of a Change of Control, a Participant's interest in his or her
         Excess Pension Benefit shall vest, and the Participant shall be
         entitled to receive an immediate distribution of his or her Excess
         Pension Benefit, if on and after a Change of Control the Participant
         has at least five (5) years of Credited Service, and (i) the
         Participant's employment is terminated by his or her Employer and any
         other Employer without cause, or (ii) the Participant resigns within
         two years following a Change of Control as a result of the
         Participant's mandatory relocation, reduction in the Participant's base
         salary, reduction in the Participant's average annual incentive
         compensation (unless such reduction is attributable to the overall
         corporate or business unit performance), or the Participant's exclusion
         from stock option programs as compared to comparably situated
         Employees.

         For purposes of this Article X hereof, a "Change of Control" shall be
         deemed to have occurred if under a rabbi trust arrangement established
         by KeyCorp ("Trust"), as such Trust may from time to time be amended or
         substituted, the Corporation is required to fund the Trust to secure
         the payment of any Participants' Plan benefits payable hereunder
         because a "Change of Control" as defined in the Trust has occurred on
         and after January 1, 1999.

         4. The amendments set forth in Paragraphs 1 through 3 shall be
effective as of January 1, 1999.

         5. Except as otherwise amended herein, the Plan shall remain in full
force and effect.


         IN WITNESS WHEREOF, KeyCorp has caused this First Amendment to the Plan
to be executed by its duly authorized officer to be effective as of the ___ day
of July, 1999.


                                            KEYCORP

                                            By:
                                                --------------------------------

                                            Title:
                                                   -----------------------------


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