UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 11-K (MARK ONE) [x] ANNUAL REPORT PURSUANT TO SECTION 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 1999 OR [ ] TRANSITION REPORT PURSUANT TO SECTION 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ______________ to _________________. Commission file number 1-5964 A. Full title of the plan and the address of the plan, if different from that Of the issuer named below: IKON OFFICE SOLUTIONS, INC. RETIREMENT SAVINGS PLAN B. Name of issuer of the securities held pursuant to the plan and the address of its principal executive office: IKON OFFICE SOLUTIONS, INC., P.O. BOX 834, VALLEY FORGE, PA 19482-0834 REQUIRED INFORMATION a. Financial Statements. The following financial statements are furnished for the Plan. 1. Audited Statements of Net Assets Available for Benefits - December 31, 1999 and 1998 2. Audited Statements of Changes in Net Assets Available for Benefits for the years ended December 31, 1999 and 1998 3. Notes to Financial Statements 4. Supplemental Schedule (a) Assets Held for Investment Purposes b. Exhibits Exhibit 23(a) - Consent of PricewaterhouseCoopers LLP - Independent Accountants Exhibit 23(b) - Consent of Ernst and Young LLP - Independent Accountants IKON OFFICE Solutions, Inc. Retirement Savings Plan Financial Statements And Supplemental Schedule Years ended December 31, 1999 and 1998 Contents Reports of Independent Accountants..................................... 1-2 Financial Statements Statements of Net Assets Available for Benefits........................ 3 Statements of Changes in Net Assets Available for Benefits............. 4 Notes to Financial Statements..........................................5-11 Supplemental Schedule* Assets Held for Investment Purposes.................................... 12 * Other schedules required by Section 2520.103-10 of the Department of Labor Rules and Regulations for Reporting and Disclosure under ERISA have been omitted because they are not applicable. Report of Independent Accountants To the Participants and Administrator of IKON Office Solutions, Inc. Retirement Savings Plan In our opinion, the accompanying statements of net assets available for benefits and the related statements of changes in net assets available for benefits present fairly, in all material respects, the net assets available for benefits of the IKON Office Solutions, Inc. Retirement Savings Plan (the "Plan") at December 31, 1999, and the changes in net assets available for benefits for the year ended December 31, 1999 in conformity with accounting principles generally accepted in the United States. These financial statements are the responsibility of the Plan's management; our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit of these statements in accordance with auditing standards generally accepted in the United States, which require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. We believe that our audit provides a reasonable basis for the opinion expressed above. Our audit was conducted for the purpose of forming an opinion of the basic financial statements taken as a whole. The supplemental schedule of assets held for investment purposes is presented for the purpose of additional analysis and is not a required part of the basic financial statements but is supplementary information required by the Department of Labor's Rules and Regulations for Reporting and Disclosure under the Employee Retirement Income Security Act of 1974. The supplemental schedule is the responsibility of the Plan's management. The supplemental schedule has been subjected to the auditing procedures applied in the audit of the basic financial statements and, in our opinion, is fairly stated in all material respects in relation to the basic financial statements taken as a whole. PRICEWATERHOUSECOOPERS LLP Philadelphia, PA July 13, 2000 -1- Report of Independent Auditors Retirement Plans Committee IKON Office Solutions, Inc. We have audited the accompanying statement of net assets available for benefits of the IKON Office Solutions, Inc. Retirement Savings Plan as of December 31, 1998, and the related statement of changes in net assets available for benefits for the year then ended. These financial statements are the responsibility of the Plan's management. Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with generally accepted auditing standards. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audit provides a reasonable basis for our opinion. In our opinion, the financial statements referred to above present fairly, in all material respects, the net assets available for benefits of the Plan at December 31, 1998, and the changes in its net assets available for benefits for the year then ended, in conformity with generally accepted accounting principles. /s/ Ernst & Young, LLP Philadelphia, Pennsylvania June 3, 1999 -2- IKON Office Solutions, Inc. Retirement Savings Plan Statements of Net Assets Available for Benefits December 31, 1999 and 1998 - -------------------------------------------------------------------------------- Year Ended December 31, ----------------------------- 1999 1998 Assets: Investments, at fair value $347,588,861 $290,710,408 ------------ ------------ Receivables: Investment income receivable 19,000 810,091 Receivable for investments sold 133,961 -- ------------ ------------ Total receivables 152,961 810,091 ------------ ------------ Total assets 347,741,822 291,520,499 ------------ ------------ Liabilities: Accrued administrative expenses 580,111 596,577 Payable for investments purchased 15,462 272,630 ------------ ------------ Total liabilities 595,573 869,207 ------------ ------------ Net assets available for benefits $347,146,249 $290,651,292 ------------ ------------ The accompanying notes are an integral part of these financial statements. - 3 - IKON Office Solutions, Inc. Retirement Savings Plan Statements of Changes in Net Assets Available for Benefits For the Years Ended December 31, 1999 and 1998 - -------------------------------------------------------------------------------- Year Ended December 31, -------------------------------- 1999 1998 Additions: Investment income: Net appreciation (depreciation) in fair value of investments $ 23,775,296 $(154,739,998) Interest and dividends 8,123,439 9,195,402 ------------- ------------- 31,898,735 (145,544,596) ------------- ------------- Contributions: Participant 60,551,062 57,825,193 Employer 27,721,398 28,456,006 ------------- ------------- 88,272,460 86,281,199 ------------- ------------- Assets transferred from merged plans -- 6,525,585 ------------- ------------- Total additions 120,171,195 (52,737,812) Deductions: Payment of benefits 58,907,688 60,767,514 Administrative expenses 4,768,550 4,297,386 ------------- ------------- Total deductions 63,676,238 65,064,900 Net increase (decrease) 56,494,957 (117,802,712) Net assets available for benefits: Beginning of year 290,651,292 408,454,004 ------------- ------------- End of year $ 347,146,249 $ 290,651,292 ------------- ------------- The accompanying notes are an integral part of these financial statements. -4- IKON Office Solutions, Inc. Retirement Savings Plan Notes to Financial Statements December 31, 1999 and 1998 - -------------------------------------------------------------------------------- 1. Description of the Plan The following description of the IKON Office Solutions, Inc. Retirement Savings Plan (the "Plan") provides only general information. Participants should refer to the Plan document for a more complete description of the Plan's provisions. General The Plan is a defined contribution plan covering all regular full-time and part-time non-union employees, as defined by the Plan, of IKON Office Solutions, Inc. (the "Company") and its domestic subsidiaries which adopt the Plan. The Plan is subject to the provisions of the Employee Retirement Income Security Act of 1974 ("ERISA"). Plan Administration The Plan is administered by the IKON Office Solutions, Inc. Retirement Plans Committee (the "Committee"). The Northern Trust Company (the "Trustee") is the trustee of the Plan and custodian of the Plan's assets. The Committee and Trustee of the Plan are appointed by the Board of Directors of the Company. Recordkeeping of the Plan is performed by Hewitt Associates LLC. Contributions Each year, participants may contribute up to 16 percent of their annual compensation ("Compensation"), as defined by the Plan, in multiples of one percent except for certain highly compensated participants who may be subject to certain regulatory limitations. Participants may also contribute amounts representing rollovers from other qualified plans. The Company contributes an amount equal to two-thirds of the first 6% of the Compensation that a participant contributes to the Plan. Employer matching contributions are made in IKON Office Solutions, Inc. common stock and may not be redirected to any of the other available investment options until the attainment of age 55. Participant Accounts Each participant's account is credited with the participant's contribution and an allocation of (a) the Company contributions and (b) Plan earnings and charged with an allocation of administrative expenses, if any. Allocations are based on participant earnings or account balances, as defined. The benefit to which a participant is entitled is the benefit that can be provided from the participant's vested account. -5- IKON Office Solutions, Inc. Retirement Savings Plan Notes to Financial Statements December 31, 1999 and 1998 - -------------------------------------------------------------------------------- Vesting Participants are immediately vested in their contributions plus an allocation of actual earnings thereon. Vesting in the Company's matching portion of their accounts plus actual earnings thereon is based on the following: Years of service Vesting ---------------- ------- Less than 2 years 0% 2 years 25% 3 years 50% 4 years 75% 5 years 100% Participants are also fully vested in the Company's matching portion upon retirement, position termination due to permanent shutdown of plant or department, total and permanent disability, or death. Investment Options Upon enrollment in the Plan, a participant may direct employee contributions in one-percent increments in any of nine investment options. o IKON Office Solutions, Inc. Common Stock Fund o Chicago Equity Partners Small-Cap Equity Fund o American Funds Group EuroPacific Growth Fund o PBHG Growth Fund o PIMCO Total Return Fund o Vanguard Institutional Index Fund o Vanguard Windsor II Fund o Stable Value Fund o Balanced Fund The Chicago Equity Partners Small-Cap Equity Fund, the PIMCO Total Return Fund and the Vanguard Windsor II Fund were not available investment options during 1998. On May 25, 1999, Unisource Worldwide, Inc. agreed to accept Georgia Pacific's $12 a share in cash buyout offer. All shares held by the Unisource Stock Fund were converted to cash and the Unisource Stock Fund was closed. The cash received was allocated to other investment options based on participants' current contribution elections or to the Stable Value Fund for those participants not currently making contributions. Participants may change their investment options or transfer existing account balances to other investment options daily, except for employer matching contributions which are made in IKON Office Solutions, Inc. common stock and may not be redirected to any of the other available investment options until the attainment of age 55. -6- IKON Office Solutions, Inc. Retirement Savings Plan Notes to Financial Statements December 31, 1999 and 1998 - -------------------------------------------------------------------------------- Participant Loans Participants may borrow from their accounts a minimum of $1,000 up to a maximum equal to the lesser of $50,000 or 50 percent of their vested account balance. Loan terms may not exceed 5 years; however, loan terms may extend up to 15 years for the purchase of a primary residence. Loans are secured by the balance in the participant's account and bear interest, which is set in the month the loan is made, at the prime lending rate as published in the Wall Street Journal on the last Wednesday of the month plus one percent. Principal and interest are paid ratably through payroll deductions. Payment of Benefits Participants are entitled to receive a distribution equal to their vested account balances upon death, retirement, termination, or permanent disability. Participants may elect to receive benefits in either a lump-sum payment, periodic installments limited in duration by the provisions of the Plan, or by the purchase and delivery of a life annuity or qualified joint and survivor annuity contract. Participants under the age of 59 1/2 may make withdrawals from their accounts derived only from after-tax salary deferral contributions. Participants under the age of 59 1/2 who have participated in the Plan for at least five years may make withdrawals from their accounts derived from employer matching contributions and earnings thereon. Participants under the age of 59 1/2 who have not participated in the Plan for five years may make withdrawals of all or any portion of their vested interest derived from employer matching contributions which have been held by the Plan for at least two full plan years. Any portion of vested assets may be withdrawn by participants in the case of personal financial hardship upon approval of the plan administrator. After reaching age 59 1/2 participants may make withdrawals of any portion of their vested assets at any time without regard to financial hardship. Forfeitures During 1999 and 1998, $2,386,300 and $1,227,400, respectively, of employer matching contributions were forfeited by terminating employees before those amounts became vested. Such forfeited amounts will be used to pay future employer matching contributions. 2. Significant Accounting Policies Basis of Accounting The accompanying financial statements have been prepared on the accrual basis of accounting. Financial Statement Presentation The Plan adopted American Institute of Certified Public Accountants Statement of Position 99-3, Accounting for and Reporting of Certain Defined Contribution Benefit Plan Investments and Other Disclosure Matters ("SOP 99-3"). Certain reclassifications of the 1998 amounts have been made to conform to the 1999 presentation in accordance with SOP 99-3. -7- IKON Office Solutions, Inc. Retirement Savings Plan Notes to Financial Statements December 31, 1999 and 1998 - -------------------------------------------------------------------------------- Investment Valuation and Income Recognition The Plan's investments are stated at fair value. Shares of registered investment companies are valued at quoted market prices which represent the net asset value of shares held by the Plan at year-end. Common stock is valued at its quoted market price. Participant loans are valued at cost which approximates fair value. Cash equivalents are valued at cost which is equal to market value. Guaranteed investment contracts held in the Stable Value Fund are stated at contract value which approximates fair value. Purchases and sales of securities are recorded on a trade-date basis. Interest income is recorded on the accrual basis. Dividends are recorded on the ex-dividend date. Net appreciation on investments represents the sum of the change in the difference between year-end market value and cost and the difference between the proceeds received and the cost of investments sold. Payment of Benefits Benefits are recorded when paid. Plan Expenses Expenses incurred in connection with the administration of the Plan are paid by the Plan. Use of Estimates The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of additions and deductions during the reporting period. Actual results could differ from those estimates. 3. Investments The following investments represent five percent or more of the Plan's net assets: December 31, 1999 IKON Office Solutions, Inc. Common Stock Fund $ 105,514,802 American Funds Group Euro Pacific Growth Fund 22,611,569 PBHG Growth Fund 49,922,643 Vanguard Investment Contract Trust 49,013,712 Vanguard Institutional Index Fund 81,569,581 -8- IKON Office Solutions, Inc. Retirement Savings Plan Notes to Financial Statements December 31, 1999 and 1998 - -------------------------------------------------------------------------------- December 31, 1998 IKON Office Solutions, Inc. Common Stock Fund $ 104,592,120 PBHG Growth Fund 24,843,227 Vanguard Institutional Index Fund 64,412,486 Vanguard Investment Contract Trust 18,535,919 Deutsche Bank Guaranteed Investment Contract 14,866,601 During 1999 and 1998, the Plan's investments (including gains and losses on investments bought and sold, as well as held during the year) appreciated (depreciated) in value as follows: 1999 1998 Registered investment companies $ 48,077,990 $ 14,119,246 Common stock (24,302,694) (168,859,244) ------------- ------------- $ 23,775,296 $(154,739,998) ------------- ------------- 4. Nonparticipant-Directed Investments Employer contributions included in the IKON Office Solutions, Inc. Common Stock Fund are nonparticipant-directed as employer matching contributions are made in IKON common stock and may not be redirected to the other available investment options until the attainment of age 55. Information about the net assets and significant components of the changes in net assets relating to the IKON Office Solutions, Inc. Common Stock Fund is as follows: December 31, -------------------------------- 1999 1998 Changes in net assets: Net depreciation in fair value of investments $ (31,864,903) $(155,304,330) Dividends 2,831,886 1,678,412 Contributions 51,194,743 55,409,251 Plan mergers -- 1,087,251 Payment of benefits (18,547,404) (22,502,780) Administrative expenses -- 188,464 Transfer (from) to other investment options (5,046,303) 2,834,279 ------------- ------------- $ (1,431,981) $(116,609,453) ------------- ------------- 5. Investment Contracts with Financial Institutions, Insurance Companies and Banks The Stable Value Fund (the "Fund") consists of synthetic investment contracts with various banks and insurance companies ("Issuers") with a value of $24,037,551. Additionally, the Fund holds shares of a common/collective trust sponsored by The Vanguard Group with a value of $49,013,712. The Fund is credited with earnings on the underlying investments and charged for plan withdrawals and administrative expenses charged by the Issuers. The investment contracts included in the Fund are carried at contract value, which approximates fair value, because the contracts are fully benefit responsive for normal participant-directed transactions. The investment contracts constitute investments in collective investment funds, mutual funds and mortgage backed securities. The crediting interest rates on the investment contracts ranged from 6.2% to 6.7% at December 31, 1999. -9- IKON Office Solutions, Inc. Retirement Savings Plan Notes to Financial Statements December 31, 1999 and 1998 - -------------------------------------------------------------------------------- 6. Related Party Transactions During 1999 and 1998, certain Plan investments were shares of a common/collective trust, The Collective Short-Term Investment Fund of the Northern Trust Company, managed by The Northern Trust Company. The Northern Trust Company is the trustee as defined by the Plan. The transactions in this fund are party-in-interest transactions exempt from prohibited transaction rules. 7. Plan Termination Although it has not expressed any intent to do so, the Company has the right under the Plan to discontinue its contributions at any time and to terminate the Plan subject to the provisions of ERISA. In the event of Plan termination, participants will become 100 percent vested in their accounts. 8. Plan Mergers The following plans with net assets of $6,525,585 were merged with and into the Plan during 1998: Effective Date Plan of Merger Professional Computing, Inc. 401(k) Plan February 1, 1998 FotoBeam, Inc. Profit Sharing Plan April 1, 1998 Percomco, Inc. Employees' Profit Sharing Plan April 1, 1998 3-D Communication, Inc. 401(k) Profit Sharing Plan May 1, 1998 Copifax, Inc. 401(k) Plan May 1, 1998 Datafax Systems, Inc. 401(k) Plan June 1, 1998 American Business Systems, Inc. 401(k) Profit Sharing Plan July 1, 1998 The Eagle Copy Service Profit Sharing Plan July 1, 1998 Sierra Office, Inc. Profit Sharing Plan July 1, 1998 Virtual Networks, Inc. 401(k) Profit Sharing Plan July 1, 1998 Financial Systems Products Corp. 401(k) Plan September 1, 1998 Command Services Corp. 401(k) Plan October 1, 1998 Valcom Computer Center 401(k) Savings Plan November 1, 1998 -10- IKON Office Solutions, Inc. Retirement Savings Plan Notes to Financial Statements December 31, 1999 and 1998 - -------------------------------------------------------------------------------- 9. Differences between Financial Statements and Form 5500 The following is a reconciliation of net assets available for benefits per the financial statements to the Form 5500: December 31, December 31, 1999 1998 Net assets available for benefits per the financial statements $ 347,146,249 $ 290,651,292 Amounts allocated to withdrawing participants (269,627) (232,325) ------------- ------------- Net assets available for benefits per Form 5500 $ 346,876,622 $ 290,418,967 ------------- ------------- The following is a reconciliation of benefits paid to participants for the year ended December 31, 1999 per the financial statements to the Form 5500: Year Ended December 31, 1999 Benefits paid to participants per the financial statements $ 58,907,688 Add: Amounts allocated to withdrawn participants at December 31, 1999 269,627 Less: Amounts allocated to withdrawn participants at December 31, 1998 (232,325) ------------ Benefits paid to participants per Form 5500 $ 58,944,990 ------------ Amounts allocated to withdrawing participants are recorded on the Form 5500 for benefit claims that have been processed and approved for payment prior to December 31 but not yet paid as of that date. 10. Tax Status The Internal Revenue Service has determined and informed the Company by a letter dated October 24, 1996, that the Plan and related trust are designed in accordance with applicable sections of the Internal Revenue Code ("IRC"). The Plan has been amended since receiving the determination letter. However, the Committee believes that the Plan is designed and is currently being operated in compliance with the applicable requirements of the IRC. -11- Additional Information IKON Office Solutions, Inc. Retirement Savings Plan Schedule I Schedule of Assets Held for Investment Purposes December 31, 1999 - ------------------------------------------------------------------------------------------------------------------------------------ Form 5500, Schedule H, Part IV, Line I Current Identity of Issue Investment Type Cost Value IKON Office Solutions, Inc. Common Stock Fund** Common Stock $ 142,647,004 $ 105,514,802 Chicago Equity Partners Small-Cap Equity Fund Registered Investment Company 110,120 American Funds Group EuroPacific Growth Fund Registered Investment Company 22,611,569 PBHG Growth Fund Registered Investment Company 49,922,643 PIMCO Total Return Fund Registered Investment Company 148,593 Vanguard Institutional Index Fund Registered Investment Company 81,569,581 Vanguard Windsor II Fund Registered Investment Company 560,982 Principal Mutual Life Insurance Company Synthetic Investment Contract 3,827,968 Bayerische Landesbank Synthetic Investment Contract 2,634,685 Caisse des Depots et Consignations Synthetic Investment Contract 1,732,497 Deutsche Bank AG Synthetic Investment Contract 15,842,401 Vanguard Investment Contract Trust Common/Collective Trust 49,013,712 Collective Short-term Investment Fund of the Northern Trust Company* Common/Collective Trust 1,176,371 IKON Office Solutions, Inc. Retirement Savings Plan* Participant loans, interest rates ranging from 8.75% to 9.50%, maturing between January 1, 2000 and November 2, 2025 12,922,937 ------------- $ 347,588,861 ------------- <FN> * Party-in-interest. ** Party-in-interest. Employer contributions included in this fund are nonparticipant-directed as employer matching contributions are made in IKON common stock and may not be redirected to the other available investment options until the attainment of age 55. </FN> -12- SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Plan Administrator has duly caused this annual report to be signed by the undersigned thereunto duly authorized. IKON OFFICE SOLUTIONS, INC. RETIREMENT SAVINGS PLAN Dated: July 13, 2000 By: /s/ALLISTER H. MCCREE, JR. -------------------------- Allister H. McCree, Jr. Plan Administrator -13-